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User`s manual (Canada version)

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1. Appendix Deregistering extensions If you already have nine registered extensions and need to replace or add a new extension you must first deregister the desired extension s first then register the extension s you wish to use one at a time Deregistering a cordless handset or deskset will clear the extension mailbox on that device Please read all the instructions on this page before beginning the deregistration process Please make sure the telephone system is idle before deregistration To deregister a single extension or all extensions registered to the console On the console press MENU SELECT Press A or to scroll to Registration then press MENU SELECT or SKIP Press A or to scroll to Deregistration then press MENU SELECT or SKIP Press A or W to choose a single extension or choose All to deregister all extensions if desired Press MENU SELECT or gt SKIP 5 Deregistration will remove all existing mailbox messages saved in the selected extension s Press A or W to choose Yes to confirm then press MENU SELECT or P SKIP e If there is no mailbox message in the extension s press A or W to choose Yes to continue the deregistration 6 Deregistration starts after the existing mailbox messages are deleted e When the deregistration of a single device is successful there is a confirmation tone and the console shows the completion message e f you selected to deregister all extensions the console reb
2. The start time and the end time of the daytime announcement cannot be the same Otherwise the setting cannot be saved 73 Answering system Auto attendant setup To play the recorded auto attendant announcement 1 2 When the console is idle press MENU SELECT Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press A or to scroll to Auto att setup then press MENU SELECT or gt SKIP Press amp or W to choose Daytime annc Night time annc or Record directory then press MENU SELECT or gt SKIP e If you choose Record directory the current announcement plays e If you select Daytime annc or Night time annc press A or to scroll to User anncment then press MENU SELECT or P SKIP to play the announcement To play and select the default auto attendant announcement 1 2 3 6 When the console is idle press MENU SELECT Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press A or W to scroll to Auto att setup then press MENU SELECT or gt SKIP Press amp or W to choose Daytime annc or Night time annc then press MENU SELECT or P SKIP Press MENU SELECT or SKIP again to choose Default The default announcement plays Press MENU SELECT or SKIP to save the setting To clear the recorded directory announcement 1 2 When the console is idle press MENU SELECT Press A or W to scroll to Ans sys setup then
3. of nine cordless devices to the console The registered cordless headsets and speakerphones are assigned with available extension numbers starting from 9 in descending order 9 to 1 and they behave as individual stations After registration you have an option to link them with the console deskset or cordless handset As cordless headsets and speakerphones rely on other stations within the system to make outgoing calls linking them with other extensions allows you to make a call handsfree Besides information about which line the cordless headset or speakerphone is operating will display on the screen of the linked extension For details about registration linking and operations of the cordless accessories refer to the separate addendum sheet that comes with the package VTech IS6100 AT amp T TL80133 12 Getting started Adding a corded headset optional You can use this console handsfree when you install any industry standard 2 5mm corded telephone headset purchased separately See page 37 for instructions on using the corded headset with this telephone To add a corded headset to the console 1 Lift open and rotate the plastic cover 2 Plug a 2 5 mm headset into the CORDED HEADSET C jack on the side of the console HEADSET O NOTE lf you have corded and cordless headsets connected to your T console the HEADSET button only controls the corded headset For more details on the operation of the corded headset ref
4. your telephone service provider if e You have both caller ID and call waiting but as separate services you might need to combine these services e You only have caller ID service or only call waiting service e You do not subscribe to caller ID or call waiting services There are fees for caller ID services In addition services may not be available in all areas This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment The time and date along with the call information are from the telephone service provider O NOTES e You can use this product with regular caller ID service or you can use this products other features without subscribing to caller ID or combined caller ID with call waiting service e The format of telephone numbers displayed depends on the home area code you set See Area codes on page 33 for explanations and instructions on area code settings 62 Call history Caller ID information How the caller ID information works The console stores caller ID information for the last 50 incoming calls in the console Entries are stored in reverse chronological order The console deletes the oldest entry when the log is full to make room for new calls Each extension has independent caller ID information Deleting the caller ID information on any one extension does not affect the caller ID in
5. If COVM appears on the display then your telephone has received a signal from your telephone service provider Contact your telephone service provider for more information on how to access your voicemail 99 Appendix Troubleshooting cannot retrieve voicemail messages e Your telephone has both a built in answering system and voicemail indication They are independent features and each alerts you to new messages differently page 68 If you subscribe to voicemail service from your telephone service provider contact your telephone service provider for more information on how to access your voicemail have problems recording music or voice messages e Make sure the audio cable has been firmly plugged into your console and your audio device subscribe to a nontraditional telephone service that uses my computer to establish connections and my telephone doesn t work e Make sure your computer is powered on e Make sure your Internet connection is working properly e Make sure that the software is installed and running for your nontraditional telephone service e Make sure to plug your USB telephone adapter into a dedicated USB port on your computer Do not plug it into a multiple port USB hub USB splitter that is not powered e Ina few rare instances the USB port on your computer may not have enough power Try using a USB hub with its own external power supply e If you are using a firewall it may prevent access to
6. an intercom call After establishing an intercom call with another system extension the initiating party holds the intercom call and invites an external party to join the conference by making an outside call Only one pair of intercom call can be held 1 Press INTERCOM Press A or to scroll to the desired extension then MENU SELECT or SKIP The called extension picks up the intercom call OR Press the speed dial key assigned with the desired extension number The called extension picks up the intercom call 2 Press an available line key to make an outside call The original intercom call is put on hold When the external party picks up you can have a private conversation with that party 3 Press CONFERENCE at any time to begin the conference call 4 If necessary repeat step 2 and step 3 above to invite another external party to join the conference until the maximum capacity is reached B Hold an outside call or join a call in progress After establishing the first outside call the party can invite another system extension to join the conference by using intercom Any system extension can also join a call in progress by pressing the line key which is currently in use to set up a conference 1 Make or answer an outside call on the console 2 Press another available line key to make another outside call The original call is put on hold When the external party picks up you can have a private conversation with that part
7. and announcement apply to all lines where the corresponding line mode is activated Number of rings general mailbox Use this feature to set the number of times the system rings before the general mailbox picks up a call 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP 3 Press MENU SELECT or P SKIP to select Gen MB setup 4 Press MENU SELECT or SKIP again to select No of rings 5 Press A or W to choose the desired number of rings 2 7 or Toll saver e Toll saver the answering system answers a call after two rings when there are new messages and after four rings when there are no new messages This enables you to check for new messages without paying for a toll call 6 Press MENU SELECT or SKIP to save the setting and return to the previous menu 75 Answering system General mailbox setup Announcement general mailbox An announcement plays when calls are answered by the general mailbox The system has a default announcement Hello This is the general mailbox Please leave a message after the tone You can use this announcement or record your own You can record an announcement up to 90 seconds To record the general mailbox announcement 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP 3 Press MENU SELECT or P SKIP to select Gen MB se
8. announcement the call will be dropped If the mailbox on the destination extension is on and user does not pick up the call after the number of rings set in the extension the extension announces Extension X is not available to answer your call right now Please leave a message after the tone then you can record a private message in that extension mailbox If the mailbox on the destination extension is on and the Announce only answer mode is selected the system announces Extension X is not available to answer your call right now Please call again later Goodbye Press star key twice to enter the general mailbox and leave a message If you have recorded a directory announcement press pound key twice to play the directory announcement The caller can enter the desired extension number anytime during the directory announcement is being played Enter the remote access code when the auto attendant announcement is being played to access the answering system remotely If the caller does not enter a command after about five seconds the auto attendant announcement will replay If no command is entered after the second replay of the auto attendant announcement the call will be dropped 84 Answering system Auto attendant operation Auto attendant AA flow chart Incoming call AA answers and plays outgoing announcement Caller dials Caller dials Caller dials Caller enters No extension remote access command
9. destination party Release the PAGE key after speaking Both devices beep again and the screens display Press and hold PAGE to talk then you can press and hold PAGE to continue speaking or the destination party can respond O NOTES Before the paging call is answered you can cancel the paging by pressing CANCEL You cannot page an extension that is on a call If all four telephone lines are in use the paging feature is not available Make a paging call to multiple extensions 1 2 4 5 Press PAGE on the console when it is idle Press A or to scroll to Group or All then press MENU SELECT or P SKIP e If you choose Group press A or to scroll to a desired group of extensions Then press MENU SELECT or P SKIP When the connection is made the caller and the destination parties hear a beep and their screens display Press and hold PAGE to talk Press and hold the PAGE key when you want to speak Your voice is broadcast to the desired extensions Release the PAGE key after speaking Any destination extension can reply O NOTES Paging all extensions will create a paging call that only involves the console and the first five system devices If any of the first five system devices is busy it will not receive the paging call 51 Operation Paging Set and edit a group for paging calls Use the group setting if you want to broadcast your voice to a group of extensions When you page a group on
10. f you have recorded your own announcement before press A or W to scroll to Change then press MENU SELECT or SKIP Press MENU SELECT to start recording Lift the handset or face the console to record your announcement Press MENU SELECT again to stop recording You hear the playback of the recording Press A or W to choose OK to save the recording choose Change to record again if desired or choose Clear to clear the recording Press MENU SELECT or P SKIP 72 Answering system Auto attendant setup To set the start and end time of auto attendant announcement You can set the start and end time of the daytime announcement The system plays the nighttime announcement in the rest of the time 1 2 T When the console is idle press MENU SELECT Press A or W to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press A or to scroll to Auto att setup then press MENU SELECT or gt SKIP Press A or W to choose Set annc time then press MENU SELECT or gt SKIP Press REPEAT or SKIP to scroll between the hour HH minute MM and AM PM of start time and end time Press A or to increase or decrease the digits and toggle between am and pm You can also press the dialing keys to enter the correct digits e If you enter digits larger then 12 in the hour field the system automatically converts to the 12 hour time format Press MENU SELECT to save the setting O NOTE
11. feature settings below apply to the auto attendant announce only and general mailbox answer modes Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded This feature is set to On by default You hear the incoming message on your console when a call comes in 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP 3 Press A or to scroll to Call screening then press MENU SELECT or gt SKIP 4 Press A or VW to choose On or Off 5 Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Message length Use this feature to set the maximum length of each recorded message The caller can record a message up to that specific time period 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP 3 Press A or to scroll to Message length then press MENU SELECT or P SKIP 4 Press A or W to choose 1 minute 2 minutes or 3 minutes 5 Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 81 Answering system Answering system setup Call intercept When a caller is leaving a message on your general mailbox you can stop the recordin
12. for service press 3 pound for shipping press 4 pound or press O pound for the receptionist If you have recorded a directory announcement the caller hears For company directory dial pound key twice after the daytime or night time announcement 71 Answering system Auto attendant setup To record the daytime or nighttime announcement 1 2 When the console is idle press MENU SELECT Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press A or W to scroll to Auto att setup then press MENU SELECT or gt SKIP Press amp or W to choose Daytime annc Night time annc then press MENU SELECT or SKIP The pointer gt indicates whether the default or user recorded announcement is used currently Press A or to scroll to User anncment then press MENU SELECT or P SKIP e If you have recorded your own announcement before press A or W to scroll to Change then press MENU SELECT or SKIP Press MENU SELECT to start recording Lift the handset or face the console to record your announcement Press MENU SELECT again to stop recording You hear the playback of the recording Press A or W to choose OK to save the recording or choose Change to record again if desired Press MENU SELECT or SKIP To record a directory announcement 1 2 Follow steps 1 3 above Press A or V to choose Record directory then press MENU SELECT or gt SKIP e
13. keys 2 9 to enter a letter to start a name search e lf there is an entry matching the letter you press the directory shows the first name beginning with that letter e lf there is no entry matching the letter you press the directory shows the next closest entry or the last entry For example if you have the names Jennifer Jessie Kevin and Linda in your directory e If you press 5 JKL once you see Jennifer e If you press 5 JKL twice you see Kevin e If you press 5 JKL three times you see Linda e To view Jessie press V while Jennifer is displayed 60 Directory Dial delete or edit entries You can dial delete or edit a directory entry name and number when it is shown on the console screen You can use the directory review page 59 or name search page 60 to show an entry Display dial When a number is displayed on the screen you can dial the number by lifting the corded handset or pressing SPEAKER or the desired line key LINE 1 LINE 4 Delete an entry When a directory entry appears press DELETE then press MENU SELECT to confirm Edit an entry 1 When a directory entry appears press MENU SELECT 2 The screen displays Edit number Use the dialing keys to enter the number up to 32 digits If you only want to edit the name skip to step 3 e Press DELETE to delete a digit e Press and hold DELETE to delete all digits e Press REPEAT or SKIP to move the cursor to the left or
14. lines using the All COVM reset command 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to COVM Press MENU SELECT or P SKIP 3 Press A or W to scroll to COVM reset Press MENU SELECT or P SKIP 4 Press A or to scroll to COVM 1 reset COVM 4 reset to clear the COVM indicator of a telephone line or scroll to All COVM reset to clear the indicators for all the lines 5 Press MENU SELECT or SKIP to execute the command and return to the previous menu To exit without making changes press CANCEL or REPEAT g NOTE For information about using your voicemail service contact your telephone service provider for assistance 56 Directory About the directory Use the directory to store names and phone numbers Directory entries are not shared with other extensions The console and each deskset have their own directories Capacity The directory of this console can store up to 100 entries with a maximum of 24 alphanumeric characters including spaces for names and 32 digits for telephone numbers A convenient search feature can help you quickly find and dial numbers page 60 If there are already 100 entries the screen shows Directory full when you try to create a new directory entry You cannot store a new number until you delete one If you try to view the directory when there are no entries the screen displays Directory empty Exit the directory On the console press CANCEL to cancel a
15. mode on page 14 for more information To use the answering system rather than the voicemail service contact your telephone service provider to deactivate the voicemail service Use your telephone answering system and voicemail together by setting your built in answering system to answer before voicemail as described below To learn how to program your voicemail settings contact your telephone service provider Then if you are on a call or if the answering system is busy recording a message and you receive another call the second caller can leave a voicemail message Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer For example if your voicemail answers after six rings set your answering system to answer after four rings Some voicemail providers may program the delay before answering calls in seconds instead of rings In this case allow six seconds per ring when determining the appropriate setting 68 Answering system About the answering system Answering system capacity Apart from the default announcements you can record up to five new announcements for use in the answering system Each announcement can be up to 90 seconds The announcements of auto attendant announce only answer mode and general mailbox all require system memory to record so we suggest recording brief announcements in order to leave more space for messages The maximum recording time of all extensi
16. not delete the corresponding entry in the directory e f you delete the speed dial entry for keys 1 to 10 it will reset to the default setting and serve as an intercom key to the corresponding registered extension 59 Operation COVM COVM central office voicemail If you subscribe to voicemail service with your telephone service provider turn on the COVM feature When the console receives new voicemail messages on a particular line the screen displays COVM Line X in idle mode X represents the line number If you do not subscribe to voicemail service or want to disable the indicator turn off the COVM feature 1 When the console is idle press MENU SELECT Press A or W to scroll to COVM Press MENU SELECT or P SKIP Press MENU SELECT or SKIP again to select COVM On Off Press A or W to select On or Off Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 0O A O N COVM reset Use this feature when the console indicates there is new voicemail but there is none For example when you have accessed your voicemail while away from the building This feature only turns off the COVM indicator it does not delete your voicemail messages As long as you have new voicemail messages your telephone service provider continues to send the signal to turn on the indicator You can reset COVM indicators individually or for all the telephone
17. number code entered twice twice AA records AA plays AA calls Answering AA replays message user extension system outgoing in general recorded remote announcement mailbox directory access announcement Normal call Yes User picks up No command the call entered after the 2nd replay Call ends Extension mailbox picks up the call Extension mailbox records Yes message or plays announcement Caller enters another extension or records a message in general mailbox C NOTE Extension mailbox is not available in cordless headsets or speakerphones 85 Answering system Answering system operation New message indication The console displays XX New messages when there are new messages and or memos in the general mailbox The MESSAGE WAITING indicator on the console turns on when there are new messages in the general mailbox Call screening If the answering system and call screening are turned on see Call screening on page 81 the incoming message broadcasts at the console when a call arrives During message recording press VOL to adjust the volume or press CANCEL to stop call screening To resume screening the call press MENU SELECT Call intercept When a caller is leaving a message on your general mailbox you can stop the recording and talk to the caller by pressing the corresponding line key LINE 1 LINE 4 To turn this feature on or off see Call intercept on page 82 Messag
18. right e Press Aor W to move the cursor to the beginning or end 3 Press MENU SELECT to save The screen displays Edit name Use the dialing keys to edit the name up to 24 characters e Press DELETE to delete a character e Press and hold DELETE to delete all characters e Press REPEAT or SKIP to move the cursor to the left or right e Press Aor W to move the cursor to the beginning or end e Press 0 to add a space 4 Press MENU SELECT to save To exit without making changes press CANCEL 61 Call history About the caller ID This console supports caller ID services that most telephone service providers offer Caller ID allows you to see the name number date and time of calls Depending on your service subscription you might see the callers number or the callers name and number from the telephone service provider after the first or second ring Caller ID information might not be available for every incoming call Callers may intentionally block their names and or telephone numbers This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone and while on another call It might be necessary to change telephone service to use this feature Contact
19. the dialing keys to edit the name up to 24 characters e Press DELETE to delete a character e Press and hold DELETE to delete all characters e Press REPEAT or SKIP to move the cursor to the left or right e Press Aor W to move the cursor to the beginning or end e Press 0 to add a space 4 Press MENU SELECT to save To exit without making changes press CANCEL Gg NOTE You will need to change how a caller ID number is dialed if the entry does not appear in the correct format Caller ID numbers might appear with an area code that is not necessary for local calls or without a 1 that is necessary for long distance calls see View dialing options on the previous page for more information Delete entries To delete a call history entry 1 When in the caller ID history press A or W to scroll to the number you wish to delete 2 Press DELETE to delete the shown entry from the caller ID history 3 The screen displays Deleted To delete all caller ID history entries 1 When the console is idle press CALL HISTORY 2 Press DELETE then press A or to scroll to Yes 3 Press MENU SELECT or P SKIP to confirm The screen displays All calls deleted 66 Call history Reasons for missing caller ID information Reasons for missing caller ID information There are alSo occasions when other information or no information shows for various reasons On screen message Reason pei TE ETE bi ideiei The number has been se
20. the music on hold to determine if the volume is desirable 3 If you are want to make adjustments to the volume on the audio device and record the audio again start again with step 1 of Record music or a message using an audio device OR If you get streaming audio from a device and want to make adjustments to the volume change the volume on the audio device while the call is on hold until you find the desired volume When you finish listening to the audio hang up both telephones 19 Getting started Console overview MESSAGE WAITING LINE 1 LINE 4 keys indicator e Press to make or answer a call on the desired line e Turns on when there are new messages in the general mailbox vtech 4 LINE BUSINESS SYSTEM MAIL BOX Mat te WANN e When in idle mode press to enter the general CALL HISTORY mailbox menu DELETE DIRECTORY CALL HISTORY e Press to view caller ID CANCEL MENU SELECT information R DIRECTORY e Press to view directory i l l i information LINE 1 LINE 2 LINE 3 LINE 4 MENU SELECT e Press to enter the menu e While in the menu press to select an item or save an entry or setting DELETE e While playing a message press to delete the message e While reviewing the call SANDEL history press to delete an e While in a menu press to individual entry cancel an operation and exit e While predialing press to the menu display delete digits CANCEL ME
21. this limited warranty This limited warranty does not cover e PRODUCT that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect inundation fire water or other liquid intrusion or e PRODUCT that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of VTech or e PRODUCT to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or e PRODUCT to the extent that the problem is caused by use with non VTech accessories or e PRODUCT whose warranty quality stickers PRODUCT serial number plates or electronic serial numbers have been removed altered or rendered illegible or e PRODUCT purchased used serviced or shipped for repair from outside the United States of America or Canada or used for commercial or institutional purposes including but not limited to products used for rental purposes or e PRODUCT returned without a valid proof of purchase see item 6 on the next page or e Charges for installation or setup adjustment of customer controls and installation or repair of systems outside the unit 104 Appendix Limited warranty 5 How do you get warranty service To obtain warranty service visit www vtechcanada com or call 1 800 267 7377 NOTE Before calling for service please review the user s manu
22. to idle mode 64 Caller history Caller ID operation View dialing options Although the incoming call history entries have 10 digits the area code plus the seven digit number in some areas you may need to dial the seven digits only 1 plus the seven digits or 1 plus the area code plus the seven digits You can change and store the number of digits that you dial in the call history While reviewing the call history press pound key repeatedly on the console to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory Dial a call history entry 1 When in the caller ID history press A or W to browse the number you wish to call 2 Lift the handset or press SPEAKER OR To override automatic line selection press the desired line key LINE 1 LINE 4 then lift the handset to call 65 Call history Caller ID operation Save a caller history entry to the directory 1 When in the caller ID history press A or W to browse the number you wish to save 2 Press MENU SELECT The screen displays Edit number Use the dialing keys to enter the number up to 32 digits e Press DELETE to delete a digit e Press and hold DELETE to delete all digits e Press REPEAT or SKIP to move the cursor to the left or right e Press Aor W to move the cursor to the beginning or end 3 Press MENU SELECT to save The screen displays Edit name Use
23. to voicemail service change the number of rings so that your answering system answers before your voicemail page 68 To determine how many rings activate your voicemail contact your local telephone service provider If there is a fax machine connected to the same telephone line try disconnecting the fax machine If that solves the problem consult your fax machine documentation for information on compatibility with answering systems The answering system does not respond to remote access commands Make sure you are using the correct remote access code page 89 Make sure you are calling from a touch tone telephone away from home When dialing a number you should hear tones If you hear clicks then it is not a touch tone telephone and cannot activate the answering system The answering system might not detect the remote access code when your announcement is playing Wait until the announcement is over before entering the code There might be interference on the telephone line you are using Press the dial pad keys firmly when dialing The outgoing announcement is not clear When recording the announcement make sure you speak in a normal tone of voice about nine inches from the console Make sure there is no background noise television music traffic etc when recording COVM shows on the screen display and do not know why e Your telephone has voicemail indication that is separate from the built in answering system
24. warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada 2 What will VTech do if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period materially defective PRODUCT During the limited warranty period VTech s authorized service representative will repair or replace at VTech s option without charge a materially defective PRODUCT If we repair the PRODUCT we may use new or refurbished replacement parts If we choose to replace the PRODUCT we may replace it with a new or refurbished PRODUCT of the same or similar design We will retain defective parts modules or equipment Repair or replacement of the PRODUCT at VTech s option is your exclusive remedy VTech will return repaired or replacement products to you in working condition You should expect the repair or replacement to take approximately 30 days 3 How long is the limited warranty period The limited warranty period for the PRODUCT extends for TWO 2 YEARS from the date of purchase If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a period of either a 90 days from the date the repaired or replacement PRODUCT is shipped to you or b the time remaining on the original two year limited warranty whichever is longer 4 What is not covered by
25. whereas cordless headsets and speakerphones are assigned numbers starting from 9 in descending order 9 to 1 See pages 10 12 for information on adding and registering devices to your console Make an intercom call to an extension 1 Press INTERCOM on the console when it is idle 2 Press A or W to scroll to a desired extension then press MENU SELECT or P SKIP 3 The screen displays Calling XX XX represents the name and extension number of the destination device OR If you have assigned extension numbers as speed dial entries see Assign a speed dial entry on pages 53 54 you can initiate an intercom by pressing the desired speed dial key 1 When the console is idle press the desired speed dial key or press LOWER followed by the desired speed dial key 2 The console displays Calling XX XX represents the name and extension number of the destination device O NOTES e lf there is only one registered extension pressing INTERCOM immediately calls the extension e Before the intercom call is answered you can cancel the intercom by pressing SPEAKER 5 or lifting and resetting the corded handset on the console e Press MUTE to temporarily silence the intercom ringer e Ifa line is in use pressing INTERCOM places the line on hold and activates the intercom call e You cannot intercom an extension that is currently on an intercom call Answer an intercom call When you receive an intercom call you hear a ringing to
26. you are installing less than four telephone line cords to the console plug the telephone line cords in ascending order starting from the L1 2 jack Avoid having unoccupied telephone jack between other occupied telephone jacks Getting started Console installation Option 2 If you have two 2 line wall jacks install your console as shown below Line 1 2 Line 3 4 S S One end of the coiled telephone line cord has already been plugged into the handset Make sure it is plugged in firmly Plug the other end of the coiled handset cord into the left side of the console Open the line jack covers and plug one end of the telephone line cords into the L1 2 and L3 4 jacks on the back of the console Plug the other end of the telephone line cords into the 2 line telephone wall jacks Insert the connector of the power adapter to the power jack on the back of the console Connect the plug head of the power adapter to the power outlet that is not controlled by a wall switch Once the installation is successful you can make and receive calls on the console Now you can also register your cordless devices or skip to page 14 to configure your console O NOTES Use only the power adapter supplied with this product To order a replacement power adapter visit our website at www vtechcanada com or call 1 800 267 7377 A 2 line wall jack supports two telephone numbers in one wall jack Contact y
27. your nontraditional telephone service provider Contact your service provider for more information Common cure for electronic equipment If the console does not seem to be responding normally do the following in the order listed 1 Disconnect the power from the console 2 Wait a few minutes 3 Connect power to the console 4 Wait for the console to synchronize its connection This will take at least one minute to finish 100 Appendix Maintenance Taking care of your telephone e Your console contains sophisticated electronic parts so you must treat it with care e Avoid rough treatment e Place the corded handset down gently e Save the original packing materials to protect your console if you ever need to ship it Avoid water e You can damage your console if it gets wet Do not use the corded handset in the rain or handle it with wet hands Do not install the console near a sink bathtub or shower Electrical storms e Electrical storms can sometimes cause power surges harmful to electronic equipment For your own Safety take caution when using electric appliances during storms Cleaning your telephone e Your console has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap e Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are
28. 1 2 Line 3 4 gt S s Getting started Wall mount installation optional 5 Wrap the telephone line cords as shown below Mount the telephone on the mounting plate until it is held securely into position Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch Getting started Wall mount installation optional Wall to tabletop installation To return the console from wall installation to tabletop position 1 Unwrap the telephone line cords Remove the console from the wall Unplug the telephone line cords from the telephone wall jack and the power adapter cord from the electrical outlet f 2 Place the corded handset aside Use a coin to rotate the handset tab 180 degrees o 3 Follow the steps in Console installation on pages 3 5 to install your console for tabletop use Getting started Adding and registering a cordless deskset You can add desksets CM18245 purchased separately to your console Each deskset must be registered with the console before use The desksets are assigned with available extension numbers starting from 1 in ascending order 1 to 9 You can register a maximum of nine cordless devices to the console To register a deskset to your console The CM18245 deskset shows 1 Press MENU on CM18245 Console gt Registration gt Register Ext and 2 Press on this extension to register a
29. 91 TrOUDICSNOOTING ccccseeeeneeeeeneeeeens 94 Maintenance c cccccssecceeeeeeeeeseeeeeees 101 FCC part 68 and ACTA ccc ceeees 102 FCC part TS sgeasscarotceneicecsecvensheceeneteenieacas 103 Limited warranty sitiicnsacnavaretstnndcnuiunntiviens 104 Technical specifications c000 106 NNO e E E A TT 107 vi Getting started Installation Install the console close to the telephone jacks and a power outlet not controlled by a wall switch The console can be placed on a flat surface or vertically mounted on the wall pages 6 9 O NOTE f you subscribe to high speed Internet service DSL digital subscriber line through your telephone lines you must install DSL filters between the telephone line cords and the telephone wall jacks See page 4 or page 5 The filter prevents noise and caller ID problems caused by DSL interference Please contact your DSL service provider for more information about DSL filters Your product may be shipped with a protective sticker covering the console display remove it before use For customer service or product information visit our website at www vtechcanada com or call 1 800 267 7377 Avoid placing the console too close to Communication devices such as television sets VCRs or other cordless telephones Excessive heat sources Noise sources such as a window with traffic outside motors microwave ovens refrigerators or fluorescent lighti
30. ELECT or P SKIP Press A or to scroll to Key tone then press MENU SELECT or P SKIP Press A or W to choose On or Off Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 30 Settings Console setup Language This feature allows you to change the language used for all screen displays of the console and voice prompts used in the system The language setting on the console also dictates voice prompts used in the registered desksets and cordless handsets By default the language is set to English 1 2 D When the console is idle press MENU SELECT Press A or to scroll to Console setup then press MENU SELECT or gt SKIP Press A or to scroll to Language then press MENU SELECT or P SKIP Press A or W to select English Francais or Espanol Press MENU SELECT or SKIP again to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT O NOTE This setting does not change the LCD language of desksets and cordless handsets Primary line Use this feature also known as automatic line selection to choose which line is automatically selected each time you make an outside call The console comes factory set for Auto selectable line which chooses any available line starting from Line 1 1 2 iN When the console is idle press MENU SELECT Press A or W
31. Go to CM18445 www vtechcanada com for the latest VTech product news A Line Small Business System Main Console fssed calls OW Messages inel 2 34 vtech User s manual Canada version Congratulations on your purchase of this VTech product Before using this product please read the Important safety information This user s manual provides you with the complete installation setup and operation instructions For customer service or product information visit our website at www vtechcanada com or call 1 800 267 7377 Model number CM18445 Type 4 Line Small Business System Main Console Serial number Purchase date Place of purchase Both the model and serial numbers of your VTech product can be found on the bottom of the console Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service Compatible with Telephones identified with this logo have reduced noise and interference when a used with most T coil equipped hearing aids and cochlear implants The TIA 1083 Compliant Logo is a trademark of the Telecommunications Industry Association Used under license TIA 1083 Introduction Planning your system The CM18445 is the main console of your new 4 line telephone system It can be used as a standalone telephone when a single user monitors up to four telephone lines provided by your telephone service provider You can also expand the
32. IC ON HOLD xg jack while the M O H source is set to Aux in device 92 Appendix Console display screen messages You select HDST SPK in the main menu but there is no registered cordless headset or speakerphone The telephone number you have entered is already stored in the directory A paging call is established to other system extensions You set the primary line that is not plugged Call privacy is activated on the line you are trying to reach The console is rebooting to complete deregistering all extensions The console is resetting to default settings Do not power off the console during this period The redial list is empty The console is registering a cordless deskset handset headset or speakerphone Registration of a cordless deskset handset headset or speakerphone is failed The telephone system is in use You cannot deregister any extension at the moment The general mailbox is in use or an extension is holding a call You cannot reset the console settings to default There are new calls in the caller ID history There are new messages in the general mailbox 93 Appendix Troubleshooting If you have difficulty with your telephone please try the suggestions below For customer service visit our website at www vtechcanada com or call 1 800 267 7377 My console doesn t work at all Make sure the power cord is securely plugged in Make sure you plug the telephone line
33. If the indicator flashes in red and green alternately the speakerphone is unregistered If the indicator shows a constant red light charging or green light fully charged the speakerphone is registered to another device Deregister the speakerphone before you can register it to the console See the deregistration instructions in the user s manual of the User s m anual Quick start guide telephone to which it is currently registered Canada version Ganeda version User s manual Quick start guide Addendum sheet Handset with coiled IS6100 amp TL80133 cord installed 4 LINE BUSINESS SYSTEM ey sexe mrencon ute eaoser o amp PES ee U DIRECTORY CARD ooooo0ooood FOooooaooo Console Power adapter Audio cable Four telephone line Music On Hold cords 4 conductor Mounting bracket Two directory cards Extension number label for cordless headset and speakerphone Table of contents Getting started instalation wed acsiasecassecsiossessseeaceernecciedecciastesiones 1 Backup battery installation 006 2 Console installation ccccsseeeeeeeeees 3 Wall mount installation optional 6 Tabletop to wall installation 6 Wall to tabletop installation 9 Adding and registering a cordless CS SS E E E a E A 10 Adding and registering a cordless NANdS O
34. LECT or P SKIP 3 4 The console displays Clear all group settings Press A or W to select Press PAGE on the console when it is idle Press A or to scroll to Clear groups then press MENU SELECT or P SKIP Yes then press MENU SELECT To exit without making changes press CANCEL or REPEAT End a paging call Press CANCEL to end the paging call 52 Operation Speed dial This console has 32 speed dial locations where you ol can store and dial phone numbers or system extension g g numbers You can store up to 32 digits in each location a a You can access the first 16 locations using only the speed dial keys To access the remaining 16 locations press LOWER and then the speed dial key for the desired location You might wish to write the names CO telephone numbers or extension numbers of the speed o o dial entries on the directory card using the light gray Q we spaces for the upper 16 locations and the white spaces DIRECTORY CARD for the lower 16 locations G NOTE By default pressing speed dial keys 1 to 10 will make an intercom call to the corresponding registered extension as shown on the directory card Assign a speed dial entry You can assign speed dial entries to dial a number in directory or call an extension If you add a new phone number it will also be saved to directory To copy an entry from directory or select an extension 1 When the console is idle pre
35. NU SELECT Navigation keys e While in menus press A or to scroll through the menus Press P SKIP to enter the highlighted item or save changes or press REPEAT to return to the previous menu e While entering names or numbers press REPEAT or P SKIP to move the cursor to the left or right e While playing back messages press lt REPEAT to repeat the message or press P SKIP to skip to the next message 20 Getting started Console overview L AUTO REDIAL m D pd Ss MUTE e During a call press to mute the microphone HEADSET e When acorded headset is connected to the console press to make answer or hang up a call FLASH e During a call press to answer an incoming call when you receive a Call waiting alert AUTO REDIAL e Press to view the last 10 numbers dialed AUTO REDIAL INTERCOM e When in idle mode INTERCOM press to initiate an intercom call PAGE A e Press to begin a one to one or one to group broadcast DND do not disturb Press to turn the feature on Press again to turn off Oooonond 5 1 DIRECTORY CARD v DE H MUTE EE HEADSET o amp amp I l VOL 21 Speed dial keys e Press to dial the desired speed dial number LOWER e When assigning or dialing a speed dial number press to switch to the lower location the second 16 locations of a sp
36. Press MENU SELECT or SKIP again to select No of rings 5 Press amp or W to choose the desired number of rings 2 7 or Toll saver e Toll saver the answering system answers a call after two rings when there are new messages and after four rings when there are no new messages This enables you to check for new messages without paying for a toll call 6 Press MENU SELECT or SKIP to save the setting and return to the previous menu 78 Answering system Announce only setup Announcement announce only An announcement plays when calls are answered by the announce only mode The system has a default announcement Hello Thank you for calling our company We are not available to answer your call right now Please call again later Goodbye You can use this announcement or record your own You can record an announcement up to 90 seconds To record the announce only announcement 1 2 When the console is idle press MENU SELECT Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press A or to scroll to Annc only setup then press MENU SELECT or gt SKIP Press A or V to choose Anncment setup then press MENU SELECT or gt SKIP The pointer gt indicates whether the default or user recorded announcement is used currently Press A or W to scroll to User anncment then press MENU SELECT or P SKIP e If you have recorded your own announcement before press A or W t
37. SELECT or P SKIP 3 Press A or W to select the desired line Line 1 Line 2 Line 3 or Line 4 or All lines then press MENU SELECT or P SKIP 4 Press A or W to scroll to Auto attendant then press MENU SELECT or gt SKIP K NOTE The auto attendant settings including number of rings and announcement apply to all lines where the corresponding line mode is activated Number of rings auto attendant Use this feature to set the number of times the system rings before the auto attendant picks up a call 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP 3 Press A or W to scroll to Auto att setup then press MENU SELECT or gt SKIP 4 Press MENU SELECT or SKIP again to select No of rings 5 Press A or W to choose the desired number of rings 2 7 or Toll saver e Toll saver the answering system answers a call after two rings when there are new messages and after four rings when there are no new messages This enables you to check for new messages without paying for a toll call 6 Press MENU SELECT or SKIP to save the setting and return to the previous menu 70 Answering system Auto attendant setup Announcement auto attendant Use this feature to record up to three new announcements so that you can have different announcements for daytime and after hours and an announcement for the company directory You can easily switch amon
38. SELECT or P SKIP again to select Record M O H Plug one end of the audio cable into the MUSIC ON HOLD x jack on the console and plug the other end of the audio cable into the 3 5mm audio output jack on your audio device as shown below When your audio device is ready to play press MENU SELECT on the console You hear the voice prompt Record after the tone Press SELECT when you are done Start playing the music or message on your audio device after the beep The audio plays through the speakerphone and a counter on the screen shows the elapsed time The maximum record time is three minutes at which time the console automatically stops recording You can press CANCEL or REPEAT to abort recording without saving Press MENU SELECT to stop recording You hear the playback of the recording Press A or W to choose OK to save the recording or choose Change to record again if desired Press MENU SELECT or SKIP Getting started System setup O NOTES e f you want to record a piece of new music while the music on hold is in use M O H currently in use Please try again later displays on the screen e f you fail to record a message ensure that the audio cable is fully plugged into the MUSIC ON HOLD X jack Change the music on hold volume The music on hold volume can only be changed at the audio device 1 Place a call to your console 2 Press HOLD on the console to place the call on hold Listen to
39. TE The elapsed time is not affected by accessing services from your telephone service provider 36 Operation Console operation To make a call using a corded headset Make sure a corded headset is connected to the console page 13 1 Press HEADSET on the console 2 Wait for a dial tone then dial the number 3 To hang up press HEADSET To make a call using a cordless headset or speakerphone You can make a call using a registered cordless headset or speakerphone after it is linked with an extension device For more details refer to the addendum sheet that comes with the package On hook dialing predialing 1 Enter the telephone number Press DELETE to make corrections 2 Lift the handset or press SPEAKER to dial OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset Full duplex speakerphone During a call press SPEAKER to switch between handsfree speakerphone and normal handset use Press SPEAKER again if you are using speakerphone or place the handset on the console to hang up Answering a call Lift the handset or press the corresponding line key LINE 1 LINE 4 SPEAKER HEADSET on the console to answer an incoming call Temporary ringer silencing When the console is ringing you can temporarily silence the ringer of the console without disconnecting the call Press MUTE to silence the ringer The next call rings normally at the preset vol
40. a new directory entry 58 Review directory entrieS 00000 59 Search directory cscceccsseseeeeeeeeeeeees 60 Search by NaMe esinccctsniatenavecsedencsccencecs 60 Dial delete or edit entriesS 00000000000 61 Display dial sssini s 61 Delete an entry ccccesccessseesseseeeeees 61 Edit an ent see csoncinrensnconeauencencecoieastac 61 Call history About the caller ID cc ceeeceeeeeeee es 62 Information about caller ID with call WV GINNING PEENE E AEE E 62 Caller ID information ccccseceeseeeeee 63 How the caller ID information works 63 Caller ID operatiOn cccccccseeeeeeeeees 64 Memory match cccsssccsssseeneseeenees 64 Missed new calls indicator 64 Review the caller ID information 64 View dialing options eee 65 Dial a call history entry cceeeee 65 Save a caller history entry to the CMC CLOIY sezgsui ct sccesa ence e eia 66 Delete entries cccccssesesssseeseeeeeeees 66 Reasons for missing caller ID WTO FIM AWOW setes scccestedatactectsetenaseacereteacees 67 Answering system About the answering system 68 Answering system capacity 69 Auto attendant Setup cseeeeeeeeeees 70 Activate auto attendant 0 70 Number of rings auto attendant 70 Announcement auto attendant 71 General
41. al a check of the PRODUCT s controls and features may save you a service call Except as provided by applicable law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT s to the service location VTech will return repaired or replaced PRODUCT under this limited warranty to you Transportation delivery or handling charges are prepaid VTech assumes no risk for damage or loss of the PRODUCT in transit If the PRODUCT failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty 6 What must you return with the PRODUCT to get warranty service You must e Return the entire original package and contents including the PRODUCT to the VTech service location along with a description of the malfunction or difficulty and e Include a valid proof of purchase sales receipt identifying the PRODUCT purchased PRODUCT model and the date of purchase or receipt and e Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you
42. and VTech It supersedes all other written or oral communications related to this PRODUCT VTech provides no other warranties for this PRODUCT The warranty exclusively describes all of VTech s responsibilities regarding the PRODUCT There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Provincial Law rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the PRODUCT is fit for ordinary use are limited to one year from date of purchase Some states provinces do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you In no event shall VTech be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the PRODUCT or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this PRODUCT Some states provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Please retain your original sales receipt as proof of purchase 105 Appendi
43. ard 22 Display dial 61 E End a conference call 46 an intercom call 47 an outside call 36 a paging call 52 F Factory reset 35 FCC ACTA and IC regulations 102 Flash 38 G General mailbox 14 75 77 H Handset registration 11 Handsfree use 37 Hold an intercom call 48 an outside call 39 Hold reminder 34 107 Index Icons 26 Important safety information i ii Indication 26 27 36 86 Installation 1 5 Intercom 47 48 50 J Join a call 45 46 K Key tone 30 L Language 31 LCD contrast 30 Lights 27 Limited warranty 104 105 Line indicators 36 Line mode 14 Listening volume 38 Low battery 2 M Maintenance 101 Make an intercom call 47 an outside call 36 37 a paging call 51 Memo 88 Memory match 64 Menu answering system setup 25 main menu 23 24 Menu settings 28 Message indication 86 Message playback 86 87 Missed new calls indicator 64 Music on hold M O H 17 19 39 48 Mute 38 N Navigation keys 20 New message indication 86 O On hook dialing predialing 37 Operation 36 56 Overview 20 25 P Pacemaker patients ii Paging 51 52 Phonebook directory 57 61 Predialing 37 Primary line 31 Privacy 32 40 Pulse dialing 35 R Record a call 41 Recording time 81 Redial 43 44 Remaining time 88 Remote access 89 Rename console 34 Review call history 64 Review directory 59 Ringer Volume 28 Ring group 16 S Search by name 60 Search for a contact 60 Set da
44. as a new message in the general mailbox Listen to recorded conversation the same way as incoming messages or memos see Message playback on page 86 To record a call 1 While on a call press MENU SELECT 2 Press MENU SELECT or SKIP to start recording 3 The recording starts and the screen shows Rec Both the console user and the far end party hear a beep sound O NOTE To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call you should start the recording process and then inform the other party that you are recording the call To stop recording Place the corded handset back to the console or press SPEAKER to hang up if you are using the speakerphone OR Press MENU SELECT twice during the recording The system saves the conversation into the general mailbox 41 Operation Options while on calls Chain dialing While you are on a call you can initiate a dialing sequence from the numbers in the directory caller ID history redial list or speed dial memory Chain dialing can be useful if you wish to access other numbers such as bank account numbers or access codes from the directory caller ID history redial list or speed dial memory To access the directory while on a call 1 Press DIRECTORY then press A or to scroll to the desired entry 2 Press MENU SELECT to dial the desired number To exit without making changes press CANCEL and continue wit
45. ber then lift the handset press SPEAKER or the corresponding line key LINE 1 LINE 4 to dial Copy a redial entry to directory 1 Press AUTO REDIAL to enter the redial list and display the most recently called number 2 Press A or W to view other recently called numbers Press REPEAT or P SKIP to choose Add to DIR then press MENU SELECT 4 The console displays Edit number Use the dialing keys to enter the number up to 32 digits e Press DELETE to delete a digit e Press and hold DELETE to delete all digits e Press lt REPEAT or P SKIP to move the cursor to the left or right e Press Aor W to move the cursor to the beginning or end 5 Press MENU SELECT to save The console displays Enter Name Use the dialing keys to enter the name up to 24 characters e Press DELETE to delete a character e Press and hold DELETE to delete all characters e Press REPEAT or SKIP to move the cursor to the left or right e Press A or W to move the cursor to the beginning or end e Press 0 to add a space oO 43 Operation Redial Copy a redial entry to directory continued 6 Press MENU SELECT to save To exit without making changes press CANCEL to return to the previous menu Delete a number While the screen displays the desired number press DELETE to delete the number from the redial memory Auto redial Use this feature to automatically redial a number twice with a 30 second countdown in between the two dial
46. cord s securely and firmly into the console and the telephone wall jack Reset the console Unplug the electrical power Wait approximately 15 seconds then plug it back in Allow up to one minute for the console to reset Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices You may need to purchase four AA alkaline batteries as backup battery to make the console work in the event of a power failure Please refer to Backup battery installation on page 2 in this user s manual cannot get a dial tone from the corded handset First try all the suggestions mentioned above Make sure you plug the handset cord securely and firmly into the handset jack on the console and the corded handset If the previous suggestions do not work disconnect the console from the telephone jack and connect to a different telephone If there is no dial tone on that telephone either the problem is in your wiring or local service Contact your telephone service provider Your line cord might be malfunctioning Try installing a new line cord cannot dial out First try all the suggestions mentioned above Make sure you have a dial tone before dialing The corded handset might take a second or two to connect the console and produce a dial tone This is normal Wait an extra second before dialing Eli
47. e Make sure the CM18045 handset is out of the charger CM18045 and the screen shows 1 Press MENU on Console gt Registration gt Register Ext 2 Press on this extension to register before you begin registration 1 On the console press MENU SELECT 2 Press A or W to scroll to Registration then press MENU SELECT or SKIPP 3 Press MENU SELECT or SKIPP again to select CM18445 Register Ext 4 On the handset press The handset shows Registering 5 The handset beeps once and begins registering to the console It takes up to 60 seconds to complete the registration There is a beep sound when the registration is successful Both the console and the handset show Handset X registered X represents the extension number 1 9 g NOTES e If the registration is not successful the console screen displays Registration failed Try the registration process again e You can continue to register a second handset by following step 3 on the console and step 4 on the handset If no action is taken the console will return to idle mode 11 Getting started Adding and registering other cordless accessories You can add cordless headsets VTech model IS6100 or cordless speakerphones AT amp T model TL80133 to the console The cordless accessories are sold separately Make sure the cordless headset or speakerphone is charged before use Refer to the corresponding user s manual for details You can register a maximum
48. e five 5 0 or less For more information please contact your telephone service provider This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable the alarm equipment consult your telephone service provider or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC Your telephone service provider may make changes in its facilities equipment operation or procedures that could affect the proper functioning of this product The telephone service provider is required to notify you if such changes are planned If this product
49. e installed near the equipment and shall be easily accessible Cautions e Use only the power adapter provided with this product To obtain a replacement visit our website at www vtechcanada com or call 1 800 267 7377 e To prevent risk of fire or battery explosion replace with the correct battery type Dispose of used batteries according to the instructions Important safety information Especially about cordless telephones e Electrical power The console must be connected to a working electrical outlet The electrical outlet should not be controlled by a wall switch Calls cannot be made from the handset if the console is unplugged switched off or if the electrical power is interrupted e Power adapter The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Precautions for users of implanted cardiac pacemakers Cardiac pacemakers applies only to digital cordless telephones Wireless Technology Research LLC WTR an independent research entity led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemaker patients e Should keep wireless telephones at least six inches from the pacemaker e Should NOT place wi
50. e playback From the console you can play the messages in the general mailbox You can choose to play the new or old messages When the playback begins the total number of DELETE DIRECTORY messages is announced Before each message the system announces the date and time of the recording before playing each message After the last message you hear End of the messages MESSAGE WAITING MAIL BOX CALL HISTORY O NOTE A maximum of two stations can listen to message playback in their mailbox at the same time To listen to messages in the general mailbox 1 While the console is idle press MAIL BOX 2 Press MENU SELECT or SKIP to choose Play messages 3 If you have only new messages or only old messages the console plays the messages directly OR If you have both new and old messages press A or W to choose New messages to play the new messages only or Old messages to play the old messages in the general mailbox Press MENU SELECT or P SKIP 86 Answering system Answering system operation Options during playback When a message is playing you can adjust the playback volume skip repeat delete the message or switch between speakerphone and handset earpiece When a message is playing on the console e Press VOL to adjust the message playback volume e Press SKIP after the date and time announcement to skip to the next message e Press REPEAT to repeat the current message Immediately pre
51. e s is are automatically placed on hold 2 Press CONFERENCE to resume the conference call To drop an outside line 1 Press MENU SELECT twice to choose End line 2 Press A or W to choose End Line X X represents the line number that you want to drop Press MENU SELECT or P SKIP to confirm To drop an intercom call 1 Press INTERCOM to activate the intercom call that you want to drop The external line s is are automatically placed on hold Place the corded handset on the console or press SPEAKER 2 If there is only one external line on hold press LINE 1 LINE 4 to resume the external call and lift the corded handset on the console If there are multiple external lines on hold press CONFERENCE to resume the conference call To end a conference call e Place the corded handset on the console or press SPEAKER The call does not terminate until all parties hang up 46 Operation Intercom You can use the intercom feature for conversations between Monoa the console and an accessory device or between two TONE accessory devices When the system is on one or more ea eee external calls accessory devices can make intercom calls with each other If you have a cordless headset or me ae speakerphone it can only receive intercom calls SD Each device that is registered to the console is assigned an extension Cordless desksets and handsets are assigned numbers in the order they are registered 1 to 9
52. eco to acessagecosiceeeconeeees 11 Adding and registering other cordless ACCESSOMNES sa cissienacancescensrstaxavaddantceasance 12 Adding a corded headset optional 13 System SCtUP ccccceeeseeeceeeseesseeeeeeeens 14 Line TOO C a toh cecsacewcticcenaceestncedeeesceeeeee 14 Set date and time ccccccsseeeeeees 15 Ring GrOUD esi 16 Music on hold M O H sseeeeeeee 17 Console OVervieW cccceseeeeeeeeeeeeeees 20 Table 1 Main menu Press MENU SELECT in idle screen 000008 23 Table 2 Answering system setup sub menu Select Ans sys setup in MAIN MENU ccccceeeeecceeeeeceeseeeseeees 25 Console screen ICONS 00ccecsseeeeeeees 26 Alert tones and lights cccccceeeeee 27 Settings Console SCtUP ccccssseeeeeeseeeeeeeeseeeeens 28 Menu settings cccccseceesseeeeseeeenees 28 Ringer VOIUMG ccceseeeeeeesereeeeeeees 28 Ringer TOM CG xsicscssnceoesusnvcccadsecannntraenestones 29 Do not disturb DND ccccseeeees 29 LD COMMS ls eeina 30 Key tone caccinicrentaceabestcteiecnmtacncinaienes 30 Language erered 31 Primary line sicccsatwaxecensnstamaierenianoetantecads 31 Call PIVACV sercirssiorssrsicoissesissnnisinne 32 Area codes cscccceeeceseeceeeeceeeeseeeeees 33 Console NaMe eccccceeeeeeeeeeeeeeesaees 34 Hold reMinde l ccccseecseeeceeeeeeees 34 Dial MOJE
53. eed dial key MIC lt gt SPEAKER e Press to turn on the speakerphone Press again to turn it off HOLD e Press to place an outside call or intercom call on hold TRANSFER e Press to transfer a call to an extension e During message playback press to transfer the message to an extension CONFERENCE e Press to add another extension or outside line to an existing call DND l l I amw e During a call press to adjust the listening volume e During message playback press to adjust the playback volume e Press to adjust the ringer volume when in idle mode Getting started Console overview Directory card To write names on the directory card follow the steps mentioned below 1 Write the information on a directory card that comes with the package 2 Insert the edge of the directory card in the slot at the front of the console under the plastic cover Main menu The gt symbol highlights a menu item Main menu e Directory e Call history e Ringer setting e Console setup e Line mode e Ans sys setup e Registration e Music on hold 4 LINE BUSINESS SYSTEM e COVM MESSAGE WAITING Date and time CALL HISTORY Speed dial DELETE DIRECTORY e Dial mode e User support CANCEL MENU SELECT I e HDST SPK e Factory reset Using menus e Press MENU SELECT to show the main menu e Press Aor W to scroll through menu items e Press MENU SELECT or press gt SKIP to se
54. er to the ee user s manual for the corded headset ER 13 Getting started System setup Line mode Use this feature to set each of the telephone lines to respond to incoming calls in one of the four possible line modes as shown in the chart below Incoming call the called line flashes and rings on every extension Call not answered Line mode becomes active Line mode Gen MB only Line mode Auto attendant Line mode Announce only Line mode No answer To select the line mode 1 2 3 The caller is prompted to leave a message in the general mailbox which a person at any deskset or handset can review The general mailbox stores incoming messages memos and call conversations see pages 86 88 for more information Caller can select an extension leave a message in the general mailbox or listen to the user recorded directory When the auto attendant directs a call to an extension but it is not answered the auto attendant prompts the caller to leave a message for that extension The answering system plays an announcement only and then the call is dropped You can use the default announcement or record your own announcement The system does not respond to the incoming call The call rings until the caller hangs up When the console is idle press MENU SELECT Press A or to scroll to Line mode then press MENU SELECT or P SKIP Press A or to select the desired l
55. ert tone is on the console beeps every 10 seconds when there are new messages in the general mailbox 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP 3 Press A or W to scroll to Msg alert tone then press MENU SELECT or gt SKIP 4 Press A or W to choose On or Off 5 Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT O NOTE You can press any keys on the console to temporarily silence the message alert tone when it is playing The message alert tone resumes when a new message is recorded 83 Answering system Auto attendant operation Using the auto attendant When auto attendant is on it automatically picks up the ringing line after the number of rings you programmed see Number of rings auto attendant on page 70 and plays the appropriate auto attendant announcement You can choose from one of the following options Enter the extension number you want to call after the auto attendant announcement is played The system plays Please wait Q If the mailbox of the destination extension is off and user does not pick up the call after five rings the system announces Extension X is not available to answer your call right now The auto attendant announcement will replay If no command is entered after the second replay of the auto attendant
56. esiseinas 35 Factory reset sini ssccastonnttanagingetanumenceene 35 User SUDDOM csccsctscatercuancdsnedincwcbeawaieicey 35 Operation Console Operation cccccssccccseeeeeeeeees 36 Line indicators ccccceeeeeeeeeeeeeeees 36 Making and ending a Call 4 36 On hook dialing predialing a7 Full duplex speakerphone 0 37 Answering a call l a 37 Temporary ringer silencing 37 Options while on CallS ccccceeeeeeeeees 38 Call waiting scaioatasanmatmnccecinantaeesenedemnpneaies 38 Volume control scciccncecncceddncscecehsdlncasecceds 38 AUi E E E N EE 38 Temporary tone dialing 00008 38 FONG pect psec seen ees neq aeeeaeetevendenerssesgoeccas 39 Switching between lines 0008 39 Call DIV ACY secniceccecseteecainwesteatiestesecaeteens 40 Recording Bi Call ieisecinctnicanuslestucseevtanentunds 41 Chain CANNING ites ocnciszinceanisnsicxnnexcieca cxatwescts 42 Redial secasecacneateseeesee oreeetaeceareauaneseateesaacees 43 View the 10 most recently dialed NUMDETS csc cxinsceuscceieseceeicedesccunnseaseceianenes 43 Redial a NUMDET ccceseeceeeeeeees 43 Copy a redial entry to directory 43 Delete a number 44 PUTO FO GIA lacs ccec cence since tevieesehecnndivaceeeeds 44 Conference Calllscse sacmecucsnercerrarexcced scciddiccwes 45 Establish a conference cCall 45 Options during a conference ca
57. formation on other extensions If you answer a call before the information appears on the screen it does not show in the caller ID information Review the caller ID information to determine who called to easily return the call or to copy the callers name and number into your directory or speed dial memory The time and date of the call and the callers name and telephone number are included in the display Caller ID information appears on the screen as the telephone rings the caller hangs up the call has been answered at another extension or until the call ends Callers name Callers number Date of call Appears when it is a new or missed call Time of call If you subscribe to caller ID service this phone automatically resets the time and date using the caller ID information from the first incoming call after initial setup or each time the power resumes after a power outage g NOTES e The caller ID information might not be available for every incoming call Callers might intentionally block their names and or telephone numbers e Each entry can store up to 24 digits for the telephone number and 16 characters for the name 63 Call history Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory the name that appears on the screen matches the corresponding name in your directory For example if Christine Smith calls her name appears a
58. g and talk to the caller by pressing the corresponding line key LINE 1 LINE 4 Choose whether private incoming messages can be intercepted by the console during recording 1 2 When the console is idle press MENU SELECT Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press A or to scroll to Call intercept then press MENU SELECT or gt SKIP Press A or W to choose On or Off Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Set remote access code Use this code to select a three digit number to allow remote access of the answering system from another telephone You can change the code to any number from 000 999 This code is 000 by default 1 2 When the console is idle press MENU SELECT Press A or to scroll to Ans sys setup then press MENU SELECT or P SKIP Press A or to scroll to Set access code then press MENU SELECT or gt SKIP Use the dialing keys to enter a three digit remote code e Press DELETE to delete a digit e Press lt REPEAT or SKIP to move the cursor to the left or right Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL 82 Answering system Answering system setup Message alert tone Use this feature to turn the audible message alert on or off If the message al
59. g placed on hold You have four options lf you want callers to hear the hold reminder tone select Hold tone in the M O H source menu page 17 lf you want callers on hold to hear one of the three default music that comes with the telephone select the desired music M O H 1 M O H 3 in the M O H source menu page 17 If you want callers on hold to hear audio or music from an audio source that you recorded in the console using the audio cable select Recorded M O H in the M O H source menu pages 18 19 If you want callers to hear audio directly streamed into the telephone connect an audio source such as a computer mobile phone or MP3 player to the console using the audio cable page 17 O NOTES Source of default music files FreeMusicArchive org Used under open license If user of other extension holds a call while the console is reviewing or recording M O H the far end will hear the double beep hold tone Release the hold and hold the call again to apply the M O H Review and select music on hold source A 0O N 6 When the console is idle press MENU SELECT Press A or to scroll to Music on hold Press MENU SELECT or P SKIP Press A or to scroll to M O H source then press MENU SELECT or P SKIP The default music or tone plays while you press A or to highlight a music on hold source Press MENU SELECT or SKIP to select a highlighted M O H source and return to the previous
60. g the recorded announcements Each announcement can be up to 90 seconds You can record an announcement for daytime recording Daytime annc and an announcement for after hours recording Night time annc You can also record a directory announcement which provides an extension list of your company to the caller Daytime announcement The default announcement is Hello Thank you for calling our company If you know any party s extension you may dial it followed by pound key To leave a message at the general mailbox press star key twice Night time announcement The default announcement is Hello Thank you for calling our company We are currently closed If you know any party s extension you may dial it followed by pound key To leave a message at the general mailbox press star key twice Directory announcement If you have many extensions record a separate extension list in the Record directory menu item and reference it in your auto attendant announcement as shown in Sample announcement 1 below If you have only a few extensions you can list them in the auto attendant announcement as shown in Sample announcement 2 below without the separate extension list Sample announcement 1 Hello you have reached XYZ Corp Please enter your party s extension To hear a list of extensions dial pound key twice Sample announcement 2 Hello you have reached XYZ Corp For sales press 2 pound
61. ge 75 the caller is prompted to leave a message in the general mailbox 48 Operation Call transfer You can transfer a call to any other system telephone Only the recipient extension can answer the transferred call Blind transfer While on a call you can transfer a call directly without notifying the desired extension 1 Press TRANSFER on the console while on a call ae 2 Press A or to scroll to the desired extension then ne it TRANSFER press MENU SELECT or SKIP The outside call is an Sa automatically transferred to the desired extension L cw 4 CONFERENCE 3 The destination device rings You can resume the call i by pressing the corresponding flashing line key LINE 1 LINE 4 on the console before the destination device answers the call O NOTES e If the mailbox of the destination extension is off the transferred call will only ring five times on the destination extension If the destination extension does not answer within that period the transferred call rings back the initiating device If the initiating device does not answer the call The call ends after it has been in the transfer process for 10 minutes e The selection of line mode does not affect this process 49 Operation Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call 1 Press INTERCOM on the cons
62. h the conversation To access the call history while on a call 1 Press CALL HISTORY then press A or to scroll to the desired entry 2 Press MENU SELECT to dial the desired number To exit without making changes press CANCEL and continue with the conversation To access the redial list while on a call 1 Press AUTO REDIAL then press A or to scroll to the desired entry 2 Press MENU SELECT to dial the desired number To exit without making changes press CANCEL and continue with the conversation To access the speed dial memory while on a call Press the desired speed dial key for the number in the upper location OR Press LOWER then press the desired speed dial key for the number in the lower location 42 Operation Redial The last 10 telephone numbers dialed up to 32 digits are stored in the console View the 10 most recently dialed numbers 1 Press AUTO REDIAL to enter the redial list and display FLASH Pors the most recently called number J 2 Press A or W to view other recently called numbers aoa A TONE 3 Press CANCEL to exit the redial list INTERCOM MUTE Redial a number 1 Lift the handset press SPEAKER or the corresponding line key LINE 1 LINE 4 then press AUTO REDIAL to enter the redial list 2 Press A or W to select desired number then press MENU SELECT to dial OR 1 Press AUTO REDIAL to enter the redial list 2 Press A or W to select desired num
63. he general mailbox of the console is turned on for this feature to work Remote access can only play messages stored in the general mailbox To remotely reach the answering system 1 Dial any telephone line connected to this console from any touch tone telephone 2 Once the system answers enter the three digit remote access code 000 is the default code see Set remote access code on page 82 to change it 3 You can enter the following remote commands Remote commands Press to play all messages in the general mailbox Press to delete all old messages in the general mailbox m Press to delete the current message during playback Press to repeat the current message during playback Within five seconds of message playback press 4 again to listen to the previous message during playback Press to stop and return to the remote commands during playback Press to skip the current message during playback Press to transfer the current message during playback Press to end the call 5 Hang up to end the call 9 NOTES If you do not enter the valid remote access code after you enter the answering system successfully the system responds according to the selected line mode e When there is no new message or all the new messages are played during remote access you hear a help menu listing all features and commands If there is no command after the help menu is played three times the call ends automatically 89
64. her the console user hears the caller Page 81 screening whenever a voice recording is taking place Page 81 Page 82 Page 82 Set whether a tone is played in idle mode when there Page 83 are unattended messages in the general mailbox Getting started Console screen icons BEEBE On when any corresponding extensions are in use IX Ringer off On steadily when the ringer volume is set to off or the do not disturb function is on Headset On steadily when using a corded headset COVM There is new voicemail for the telephone line s next to the COVM indicator ie Announce only is on for the telephone line below the Annc indicator Auto attendant is on for the telephone line below the AuAt indicator The general mailbox is turned on for the telephone line below the MB indicator On when the console is running on backup battery a a a 26 Getting started Alert tones and lights Alert tones One beep The console is recording an announcement or memo Two beeps You have set the hold reminder on a call has been on hold for more than three minutes OR You have set the message alert tone on OR There is an incoming call waiting Lights 4 LINE BUSINESS SYSTEM MESSAGE WAITING MESSAGE WAITING a CALL HISTORY e Turns on when there are new messages DELETE DIRECTORY Large lighted display CANCEL MENU SELECT e On when the telephone line is in use e Flashes slowly when the telephone line is INTERCOM on
65. hold e Flashes quickly when there is an incoming call or a transfer call e On when the console is on an intercom call e Flashes slowly when the console is holding an intercom call e Flashes quickly when there is an incoming HAL cD m0 G HEADSET HOLD mmr TRANSFER l intercom call m a a e On when the corded musi es rw BI w9 headset is in use MUTE Lo e On when the SPEAKER microphone is muted INTERCOM MUTE PEE e On when the SAGE m c speakerphone is on H azm e On when a one DND to one or one to On when the do not group broadcast is disturb function is on established 27 Settings Console setup Menu settings Use this menu to change the telephone system settings 1 2 3 4 Press MENU SELECT when in idle mode when the console is not in use to enter the main menu Press A or to scroll to the feature to be changed The gt symbol indicates the selected menu item Press MENU SELECT or SKIP to select the menu item Press CANCEL to exit setup without making changes O NOTE Press CANCEL to cancel an operation exit the menu display or return to idle mode Ringer volume Use this feature to set the ringer volume to one of the six levels or turn the ringer off When the ringer is off the A icon appears on the console screen The console stores the volume setting for all lines 1 2 When the conso
66. ine Line 1 Line 2 Line 3 or Line 4 or All lines then press MENU SELECT or SKIP Press A or W to choose the desired line mode Gen MB only Auto attendant Announce only or No answer Press MENU SELECT or P SKIP to confirm To exit without making changes press CANCEL or REPEAT 14 Getting started System setup Set date and time The answering system displays the date and time of the message while playing messages Before using the answering system follow the steps below to set the month day year and time r When the console is idle press MENU SELECT 2 Press A or to scroll to Date and time then press MENU SELECT or gt SKIP Use the dialing keys to enter the month MM day DD and year YY or press A or to increase or decrease the digits Press lt REPEAT or gt SKIP to scroll between month day and year Press MENU SELECT to move to the time setting Use the dialing keys to enter the hour and minute or press A or W to increase or decrease the digits and toggle between am and pm Press REPEAT or P SKIP to scroll between the hour HH minute MM and am pm e If you enter digits larger then 12 in the hour field the system automatically converts to the 12 hour time format Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL O NOTES If the date and time are not set when a message is recorded the sy
67. ine documentation for information on compatibility with answering systems The auto attendant announcement is not correct Make sure the daytime and night time announcements are set up and recorded pages 71 72 Make sure that the day times that you entered are appropriate See page 73 The auto attendant does not respond when callers dial an extension Make sure directory announcement is recorded correctly to suit your company s needs page 72 Make sure the caller is calling from a touch tone telephone If the caller hears clicks rather than tones the commands are not recognized The auto attendant might not detect the callers commands when the announcement plays Wait until the announcement is over before entering the code There might be interference on the telephone line callers are using Press the dial pad keys firmly when dialing 98 Appendix Troubleshooting The auto attendant does not record messages Make sure the auto attendant is turned on page 70 Make sure the memory of the answering system is not full Please refer to the Remaining time on page 88 in the user s manual If the memory is full the system announces Memory full and then hangs up You need to delete some old messages in order to make room for new messages If Announce only is selected in the Line mode menu page 14 the answering system only plays the outgoing announcement It does not record incoming messages If you subscribe
68. information about DSL filters You may be able to improve the performance of your console by installing your new console as far as possible from any other existing corded or cordless telephone system that may already be installed Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Do not install this console near a microwave oven or on the same electrical outlet You might experience decreased performance while the microwave oven is operating If you plug your telephone in with a modem or a surge protector plug the console or modem surge protector into a different location If this does not solve the problem relocate your console or modem farther apart from one another or use a different surge protector Relocate your telephone to a higher location The telephone might have better reception in a high area If the other telephones in your building are having the same problem contact your telephone service provider experience poor sound quality when using the speakerphone For increased sound quality while using the telephone speakerphone place the console on a flat surface Excessive background noise will cause a speakerphone to fade in and out Try controlling the background noise by turning off any audio devices near the speakerphone Also try to avoid interrupting the pe
69. ion is on an intercom call The cordless handset is deregistered from the telephone system The cordless handset registration is successful The cordless headset or speakerphone is deregistered from the telephone system The cordless headset or speakerphone registration is successful 91 Appendix Console display screen messages You have detached the cordless headset or speakerphone from an extension The cordless headset or speakerphone you linked with the console is in use on a telephone line The cordless headset or speakerphone you linked with the console is in a conference call The cordless headset or speakerphone you linked with the console is in an intercom call The console is on an intercom call There is an intercom call coming in The console is holding an intercom call and cannot barge in a line You cannot barge in an established conference call The extension on the desired line is holding an intercom call You cannot barge in it at the moment The telephone line X is in use There is an incoming call from Line X The console is transferring a call to a system extension The console cordless deskset or handset is holding a call You cannot change review record or change the M O H source A message is transferred from the general mailbox to the private mailbox of extension X The destination extension does not answer the intercom call The audio device is not connected to the MUS
70. is equipped with a corded or cordless handset it is hearing aid compatible If this product has memory dialing locations you may choose to store emergency telephone numbers e g police fire medical in these locations If you do store or test emergency numbers please Remain on the line and briefly explain the reason for the call before hanging up Perform such activities in off peak hours such as early morning or late evening Industry Canada This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this telephone The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met The Ringer Equivalence Number REN for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five This product meets the applicable Industry Canada technical specifications 102 Appendix FCC part 15 This equipment has been tested and found
71. le is idle press MENU SELECT Press A or to scroll to Ringer setting then press MENU SELECT or gt SKIP Press MENU SELECT or SKIP again to select Ringer volume Press A V or VOL on the console to adjust the ringer volume Press MENU SELECT or P SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT OR When the console is idle press VOL to adjust the ringer volume then press MENU SELECT to save O NOTE The ringer volume also determines the ringer volume for intercom calls If the console ringer volume is set to off it is silenced for all incoming calls including intercom calls 28 Settings Console setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls You can choose different ringer tones for different lines so you can easily identify which line is calling 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Ringer setting then press MENU SELECT or gt SKIP 3 Press A or W to scroll to Ringer tone then press MENU SELECT or SKIP 4 Press A or to select the desired line Line 1 Line 4 then press MENU SELECT or gt SKIP 5 Press A or to select the desired ringer tone 6 Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 7 Repeat steps 4 6 above to choose ri
72. lect a highlighted menu item e Press MENU SELECT to save changes e Press CANCEL to cancel an operation exit the menu display or return to the idle screen 22 Getting started Console overview The following tables provides you with more details on the main menu and answering system setup sub menu of the console Table 1 Main menu Press MENU SELECT in idle screen C mens Description Reterence Review add or delete directory entries Pages 57 61 Call history Review delete call history entries or copy an Pages 62 67 entry to directory Ringer Set the ringer volume ringer tone and ring Pages 16 setting group 28 29 Ring group defines which extension s will ring when there is an incoming call Console Set LCD contrast key tone language primary Pages 30 34 setup line call privacy area codes console name and hold reminder Primary line defines which line is automatically selected each time you pick up the corded handset or press the speakerphone Call privacy defines whether other extensions can barge in to join a call in progress Line mode Set how the answering system responds to Page 14 incoming calls on each line e General mailbox for callers to leave messages on the console s general mailbox e Auto attendant for directing incoming calls to different extensions e Announce only for informing callers that no one is available to answer the call e No answer for turning off bo
73. lete messages If a caller leaves a very long message part of it may be lost when the system disconnects the call after the set message length See Message length on page 81 for details If the caller pauses for longer than seven seconds the system stops recording and disconnects the call If the system s memory becomes full during message recording the system stops recording and disconnects the call If the callers voice is very soft the system may stop recording and disconnect the call 97 Appendix Troubleshooting have difficulty hearing messages Press VOL to increase the speaker volume on the console System does not answer after the correct number of rings Make sure that the answering system is on page 14 If toll saver is selected the number of rings changes to two when there are new messages waiting page 70 page 75 page 78 If the memory is full or if the system is off the answering system answers after 10 rings In some cases the answering system is affected by the ringing system used by your telephone service provider If you subscribe to voicemail service change the number of rings so that your answering system answers before your voicemail page 68 To determine how many rings activate your voicemail contact your telephone service provider If there is a fax machine connected to the same telephone line try disconnecting the fax machine If that solves the problem consult your fax mach
74. ll 46 WPS COMM E ETETE 47 Make an intercom call to an PXTSTSION iidcaciciwewtcadsaswcincdacwsdacdececcdeaevass 47 Answer an intercom call 47 End an intercom call 47 Answer an incoming call during an intercom Call ccceccceeceeeeeeeeeeeeeeeeees 48 Hold an intercom call 48 Handle an intercom call by the general MailDOX cccceeeecseeeeeeeeeens 48 Call transfer ctvcscccnadesuaccedetaateeneadedoauteenst 49 Blind transfer ccceeccceeeeeeeeeeeeeeeeees 49 Call transfer using intercom 50 Transfer a call and speak to the receiving party vicewctaeentineannemnniitedtnceumcs 50 POON T eeoa A ES 51 Make a paging call to an extension 51 Make a paging call to multiple CXICIASIONS coh i nceneecbede she weviateucunen een 51 Set and edit a group for paging calls 52 Delete the group Settings 08 52 ENG a paging call sxccsenieacdsteencedetecncnecees 52 Speed ial ccceccccsesecesseeceeeeeseseeeeeeees 53 Assign a speed dial entry 53 Dial a speed dial entry cceeeeeeeee 55 Delete a speed dial entry 0 55 COVINEN 56 COVM central office voicemail 56 COVM reset c cccscccccsesseeseesseeeeseees 56 Directory About the directory cccccceeeeeneeeeees 57 Capacity ccccndierasiecnccascnixeveceneeineteasaetneesid 57 Exit the directory 57 Create directory entries cccceeee 58 Create
75. lternately before you begin registration 1 On the console press MENU SELECT 2 Press A or to scroll to Registration then press MENU SELECT or SKIPP 3 Press MENU SELECT or SKIP again to select Register Ext 4 On the deskset press The deskset shows Registering CM18445 5 You hear a beep when the registration is successful Both the console and the deskset show Deskset X registered X represents the extension number 1 9 It takes up to 60 seconds to complete the registration O NOTES e If the registration is not successful the console screen displays Registration failed Try the registration process again e You can continue to register a second deskset by following step 3 on the console and step 4 on the deskset If no action is taken the console will return to idle mode 10 Getting started Adding and registering a cordless handset You can add cordless handsets CM18045 purchased separately to your console Each handset must be registered with the console before use The handsets are assigned with available extension numbers starting from 1 in ascending order 1 to 9 Make sure the cordless handset is properly installed before you begin registration Refer to the user s manual of the cordless handset for details If the handset does not have enough power to proceed with the registration you need to charge the new handset for at least five minutes To register a handset to your consol
76. ly the selected extensions hear your voice You can create up to three paging groups 1 2 Press A or to scroll to Group then press MENU SELECT or P SKIP 3 4 Press A or to select a desired group Group 1 Group 3 then press Press PAGE on the console when it is idle Press A or to scroll to Define groups then press MENU SELECT or SKIP MENU SELECT or SKIP The registered extensions apart from cordless headset and speakerphone display Use the dial pad to press an extension number if you want to add it to the group e To remove an extension number press the same number again Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL OR 1 2 3 The registered extensions apart from cordless headset and speakerphone Follow steps 1 2 above Press A or to select a desired empty group then press MENU SELECT or gt SKIP Press MENU SELECT to set the group display Use the dial pad to press an extension number if you want to add it to the group e To remove an extension number press the same number again Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL G NOTE Each group can contain a maximum of four other system extensions excluding the initiating extension Delete the group settings 1 2 Press A or W to scroll to Group then press MENU SE
77. mailbox Setup ccccseeeeeeees 75 Activate general mailbox 005 15 Number of rings general mailbox 15 Announcement general mailbox 76 Announce only Setup c sseeeesseeeees 78 Activate announce only 0800 78 Number of rings announce only 78 Announcement announce only 79 Answering system Setup cccseeeee 81 CalSClES MING ocnctatanansaioisoaenttennscexssmnncn 81 Message length cccccsssereneeseeeees 81 Call intercept ccccssseeeceeeseeeeeeees 82 Set remote access code 82 Message alert tone ccccceseeeneee 83 Auto attendant operation c08 84 Using the auto attendant 84 Auto attendant AA flow chart 85 Answering system operation 86 New message indication 0006 86 Call SCrE NiNG cccccseeeeeeeesseeeeeeees 86 Call intercept ccccssseeeeeeeseeeeeeees 86 Message playback ccccsccssseeeeeees 86 Options during playback 008 87 Transfer M SSAQES ccceeeeeeeeee eens 87 Delete all general mailbox messages 88 Record and deliver memos 6 88 REMAINING time eseceeeeeseeeeeeeeees 88 Remote ACCESS ivciieucesarcsccsnsscccnctcrenscavensess 89 Appendix Deregistering extensions 0cccees 90 Console display screen messages
78. menu e If you select Aux in device but no audio device is connected to the MUSIC ON HOLD xg jack the screen displays No device is connected to the M O H jack at console Connect an audio device to the MUSIC ON HOLD x8 jack page 18 then choose Aux in device again e If you select Recorded M O H but no recorded music is available the screen displays Record M O H SELECT to rec Refer to pages 18 19 for details on recording music To exit without making changes press CANCEL or lt REPEAT G NOTE You cannot make any changes to the settings of M O H source while a call is currently on hold The screen displays M O H currently in use Please try again later 17 Getting started System setup Record music or a voice message You can record audio or music from an audio source such as a computer mobile phone or MP3 player with a 3 5mm audio jack using the audio cable provided The recording can be up to three minutes long and plays repeatedly while a call is on hold G NOTE It is the user s responsibility to comply with the copyright laws and to provide lawfully acquired music for the music on hold feature Unlawful use of copyright protected music and or lyrics may subject the user to fines and other legal action Record music or a message using an audio device 1 2 When the console is idle press MENU SELECT Press A or W to scroll to Music on hold then press MENU SELECT or gt SKIP Press MENU
79. minate any background noise Noise from a television radio or other appliances might cause the telephone to not dial out properly If you cannot eliminate the background noise first try muting the corded handset before dialing or dialing from another room by a cordless handset with less background noise If the other telephones in your building are having the same problem contact your telephone service provider 94 Appendix Troubleshooting My console isn t performing normally Make sure you plug the power cord securely into the console Plug the power adapter into a different working electrical outlet without a wall switch Reset the console Unplug the electrical power and remove all the batteries Wait 15 seconds then plug the power adaptor back in and install the batteries again Allow up to one minute for the console to reset Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices I get noise static or weak signals even when I m near the console If you subscribe to high speed Internet service DSL digital subscriber line through your telephone lines you must install a DSL filter between each telephone line cord and telephone wall jack The filter prevents noise and caller ID problems as a result of DSL interference Please contact your DSL service provider for more
80. mo as a reminder to yourself or send a message to other extensions using the answering system 1 When the console is idle press MAIL BOX 2 Press A or W to scroll to Record memo then press MENU SELECT or gt SKIP 3 Press A or W to scroll to a desired extension then press MENU SELECT or gt SKIP 4 Press MENU SELECT to start recording Lift the corded handset or face the console to record your memo 5 Press MENU SELECT again to stop recording You hear the playback of the recording 6 Press A or W to choose OK to save the recording or choose Change to record again if desired Press MENU SELECT or SKIP O NOTES e Memos delivered to another extension will not have a copy saved in the originated mailbox e Only one station can record memo at a time Remaining time You can check the amount of space currently in the system for the estimated remaining recording time and number of messages that can be recorded 1 When the console is idle press MAIL BOX 2 Press A or to scroll to Remaining time then press MENU SELECT or gt SKIP The remaining time and message capacity display 3 After checking the screen display press CANCEL or lt REPEAT to return to the previous menu 88 Answering system Remote access Use this feature to reach your answering system remotely by calling any telephone line connected this console from any touch tone telephone Make sure the auto attendant the announce only mode or t
81. n operation and return to previous screen 57 Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory 1 When the console is idle enter the telephone number up to 32 digits 2 Press MENU SELECT Use the dialing keys to edit the number if necessary e Press DELETE to delete a digit e Press and hold DELETE to delete all digits e Press lt REPEAT or SKIP to move the cursor to the left or right e Press A or W to move the cursor to the beginning or end 3 Press MENU SELECT to save The screen displays Enter name Use the dialing keys to enter the name up to 24 characters Each time you press a key the character on that key appears When entering a name in the directory the first letter of each word is automatically capitalized Additional key presses produce other characters on that key See the chart below e Press DELETE to delete a character e Press and hold DELETE to delete all characters e Press lt REPEAT or SKIP to move the cursor to the left or right e Press Aor W to move the cursor to the beginning or end e Press 0 to add a space Characters by number of key presses Dialing keys 4 Press MENU SELECT to save 58 Directory Create directory entries Create a new directory entry continued OR 1 When the console is idle press MENU SELECT 2 Press MENU SELECT or P SKIP to choose Directory 3 Press A or W
82. ne and your screen displays Intercom XX XX represents the name and extension number of the calling device Press INTERCOM SPEAKER or lift the corded handset to answer End an intercom call Place the corded handset back to the console or press SPEAKER amp if you are using the speakerphone 47 Operation Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call there is an alert tone To answer the call press the corresponding line key LINE 1 LINE 4 The intercom call is hold automatically Hold an intercom call During an intercom call press HOLD After the call has been put on hold for more than three minutes a double beep sounds every 30 seconds To adjust the volume or turn off the reminder beep see Hold reminder on page 34 The far end party of the held intercom call will hear the music on hold M O H you set in the console To change the setting and for more details see Music on hold on pages 17 19 O NOTES e You can only hold one pair of intercom call e The intercom call on hold is dropped after 15 minutes Handle an intercom call by the general mailbox The console s general mailbox handles unanswered intercom calls as to how it handles calls forwarded from the auto attendant When the console receives an intercom call and there is no answer after the programmed number of rings See Number of rings general mailbox on pa
83. ng Excessive dust sources such as a workshop or garage Excessive moisture Extremely low temperature Mechanical vibration or shock such as on top of a washing machine or work bench Getting started Backup battery installation To maintain normal system operation in the event of a power failure please purchase and install four AA alkaline batteries to this console before use If power fails with working batteries installed all functions work properly except for the display illumination Install the batteries as shown below 1 Press the tab and pull to remove the battery compartment cover Insert four AA alkaline batteries purchased separately following the polarity markings in the battery compartment 2 Align the cover flat against the battery compartment then press down until it clicks into place O NOTES e i appears steadily on the screen when backup batteries are installed e When the backup battery is running low the screen displays the low battery icon hi Getting started Console installation 1 Install the mounting bracket for tabletop use Low tabletop position Insert the fixed tabs of the mounting bracket into slots and Press the flexible tabs into slots and until they click into place Low tabletop position High tabletop position Insert the fixed tabs of the mounting bracket into slots and Press the flexible tabs into slots and until they click in
84. nger tones for other lines if desired Do not disturb DND Use this feature to silence your console When you activate the do not disturb function the A icon appears on the console screen You will not receive any paging call and you will not hear rings of incoming call or intercom call Instead the LINE 1 LINE 4 indicator flashes to signal an incoming call If you receive an intercom call the extension number of that intercom call appears on the screen display 1 Press DND to prevent interruptions The DND indicator turns on 2 Press DND again to resume normal call alerts The DND indicator turns off 29 Settings Console setup LCD contrast Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions 1 2 When the console is idle press MENU SELECT Press A or W to scroll to Console setup then press MENU SELECT or P SKIP Press A or W to scroll to LCD contrast then press MENU SELECT or gt SKIP Press A or W to choose the desired screen contrast level Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Key tone The console is set to beep with each key press If you turn off the key tone there are no beeps when you press keys 1 2 When the console is idle press MENU SELECT Press A or to scroll to Console setup then press MENU S
85. o scroll to Change then press MENU SELECT or SKIP Press MENU SELECT to start recording Lift the handset or face the console to record your announcement Press MENU SELECT again to stop recording You hear the playback of the recording Press A or W to choose OK to save the recording or choose Change to record again if desired Press MENU SELECT or P SKIP 79 Answering system Announce only setup To play the recorded announce only announcement 1 2 When the console is idle press MENU SELECT Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press A or to scroll to Annc only setup then press MENU SELECT or gt SKIP Press A or W to choose Anncment setup then press MENU SELECT or gt SKIP Press A or to scroll to User anncment then press MENU SELECT or gt SKIP The current announcement plays To play and select the default announce only announcement r When the console is idle press MENU SELECT 2 Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press A or to scroll to Annc only setup then press MENU SELECT or gt SKIP Press A or W to choose Anncment setup then press MENU SELECT or gt SKIP Press MENU SELECT or SKIP again to choose Default The default announcement plays Press MENU SELECT or SKIP to save the setting 80 Answering system Answering system setup All
86. ole while on a call 2 Press A or W to scroll to a desired extension then press MENU SELECT or gt SKIP The outside call is put on hold 3 The destination extension rings and the call is answered You can now announce the call This is an intercom call between the console and the extension 4 Press TRANSFER to transfer the call to the destination extension The console returns to idle O NOTE lf you decide not to transfer the call and end the intercom call press the corresponding flashing line key LINE 1 LINE 4 to resume the outside call 50 Operation Paging You can directly broadcast messages to the speakerphone N waa of any extension deskset and handset The extension s you n roe called can respond by pressing the PAGE key to begin a INTERCOM MUTE two way communication gt PAGE DND Make a paging call to an extension gt 1 2 3 Press PAGE on the console when it is idle Press A or to scroll to a desired extension then press MENU SELECT The screen displays Paging When the connection is made both the caller and the destination party hear a beep Both devices display Press and hold PAGE to talk Press and hold the PAGE key A chirp indicates your microphone is on Speak towards the console while continuing to hold down the PAGE key Your voice is broadcast to the desired extension While you are speaking the console displays Paging Ext X X represents the extension number of the
87. om within your home area code the caller ID information only displays the seven digits of the telephone number and when you dial from the call log only seven digits are dialed If you must dial 10 digits the area code and telephone number for local calls enter 000 for the home area code and enter your area code as a local area code Then if you receive a call from within your area code the screen displays all 10 digits of the telephone number and when you dial from the call log all 10 digits are dialed lf you have more than one area code for your region enter those area codes as local area codes 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Console setup then press MENU SELECT or gt SKIP 3 Press A or W to scroll to Area codes then press MENU SELECT or SKIP 4 Press A or to scroll to Home area or Local area 1 Local area 4 Press MENU SELECT to edit it 5 Use the dial pad keys to enter a three digit area code Enter 000 for your home area code if you always dial ten digit numbers e Press DELETE to delete a digit e Press and hold DELETE to delete all digits e Press REPEAT or SKIP to move the cursor to the left or right e Press A or W to move the cursor to the beginning or end 6 Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL 33 Settings Console setup Console name Use this feature to rename
88. ons is 180 minutes and the maximum number of messages for is 150 for general mailbox and 99 for each of the extension mailbox The actual recording time depends on individual message characteristics Individual messages can be up to three minutes Messages remain available for review until you delete them If the system memory is full the screen displays Memory full and you cannot record new messages until old ones have been deleted Check remaining system space frequently to maintain availability of soace for incoming messages O NOTE You cannot record an announcement when the telephone system is out of space You will hear a two beep alert tone Please refer to Remaining time on 88 69 Answering system Auto attendant setup You can set up the auto attendant to answer outside calls provide callers with a company directory direct calls to a specified extension and enable callers to record voice messages by forwarding the calls to the console s general mailbox You can use the default announcement or record up to two outgoing announcements and one directory announcement For details on how to use the auto attendant features see the Auto attendant operation on page 84 of this user s manual Activate auto attendant The console displays AuAt above the line key s when the auto attendant is turned on for the particular line s 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Line mode then press MENU
89. oots upon completion of the deregistration process O NOTES e You can also deregister all extensions by resetting the console to factory default see Factory reset on page 35 Pp NM e f you want to replace the console in the system make sure you deregistered all extensions first e If the deregistration process is not successful you might need to reset the system and try again To reset unplug the power adapter from the console and then plug it back in e To register a cordless handset again refer to the registration information on page 11 e To register a cordless deskset again refer to the registration information on page 10 e To register a cordless headset or speakerphone again refer to the addendum sheet that comes with the package 90 Appendix Console display screen messages All Caller ID history entries are deleted All group settings for paging call are cleared All old messages in the general mailbox are deleted There are no entries in the caller ID history The console is deleting the mailbox messages of the selected extension s during deregistration Do not power off the console during this period The cordless deskset is deregistered from the telephone system The cordless deskset registration is successful There are no directory entries The directory is full You cannot save new entries unless you delete some current entries You have just ended a call The destination extens
90. or V to choose Anncment setup then press MENU SELECT or gt SKIP Press MENU SELECT or SKIP again to choose Default The default announcement plays Press MENU SELECT or P SKIP to save the setting 17 Answering system Announce only setup lf announce only is turned on when there is an incoming call the system plays an announcement after the number of rings you set in the Number of rings announce only section below Then the call is dropped Activate announce only The console displays Annc above the line key s when the announce only mode is turned on for the particular line s 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Line mode then press MENU SELECT or SKIP 3 Press A or to select the desired line Line 1 Line 2 Line 3 or Line 4 or All lines then press MENU SELECT or P SKIP 4 Press A or W to select Announce only then press MENU SELECT or SKIP to save the setting O NOTE The announce only settings including number of rings and announcement apply to all lines where the corresponding line mode is activated Number of rings announce only Use this feature to set the number of times the system rings before the system picks up a call 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Ans sys setup then press MENU SELECT or gt SKIP 3 Press A or W to scroll to Annc only setup then press MENU SELECT or gt SKIP 4
91. ords handset Linking the cordless headset wth an extension device allows you to make a call hanastree 4 Line Besides information about which line the cordless headset is Small Business System operating will display on the screen of the linked extension Main Console Place the headset in the headset charger and note the color of the button I the button flashes in red and blue alternately the headset is unregistered I the button shows a constant red light charging or blue light fully charged tho hoadsot Is rogistorod to another dovico Dorogistor the headsot boforo you can register it to the console See the deregistration instructions in the user s manual of the telephone to which it is currently registered Cordless speakerphone AT amp T TL80133 You can add DECT 6 0 cordless speakerphones purchased separately to the console The cordless speakerphones are assigned with available extension numbers starting trom 9 in descending order 9 to 1 subject to the limitation ot a total of nine cordless devices Atter registration you have an option to link the speakerphone with the console deskset or cordless handset Linking the cordless speakerphone with an extension device allows you to make a call handsfroo Besides information about which line the cordless speakorphono Is operating will display on the screen of the linked extension Place the speakerphone in the speakerphone charger and note the color of the CHARGE indicator
92. our telephone service provider for details The spared L2 and L4 jacks can be connected to non system telephones sharing those particular telephone lines Do not connect a fifth or sixth telephone line to the L2 and L4 jacks as it is not the intended purpose of those jacks Getting started Wall mount installation optional Tabletop to wall installation To install your console in the wall installation position make sure you first unplug the power adapter from the electrical outlet and the telephone line cords from the wall outlet 1 Place your corded handset aside Use a coin to rotate the handset tab 180 degrees The protruding edge holds the corded handset when the console is mounted on the wall Protruding edge e Handset tab 2 Press in the direction indicated by the arrows to release and remove the mounting bracket from the console Low tabletop position High tabletop position 3 Place the corded handset back to the console Plug the small end of the power adapter cord into the power jack on the back of the console Getting started Wall mount installation optional 4 Plug the telephone line cords into the wall jacks Option 1 If you have four single line wall jacks connect the telephone line cords as shown below Line 1 Line 2 Line 3 S S Option 2 If you have two 2 line wall jacks connect the telephone line cords as shown below Line
93. peaking If background noise cannot be controlled you should stop speakerphone operation and return to normal handset mode When using a console speakerphone controlling background noise in your environment is essential While you are listening to your party press MUTE to temporarily turn your microphone off When it is your turn to speak remember to press MUTE again to turn the microphone on My caller ID isn t working Caller ID is a subscription service You must subscribe to this service from your telephone service provider for this feature to work on your console The caller must be calling from an area that supports caller ID Both your and your callers telephone service providers must use caller ID compatible equipment If you subscribe to high speed Internet service DSL digital subscriber line through your telephone lines you must install a DSL filter between each telephone line cord and telephone wall jack The filter prevents noise and caller ID problems resulting from DSL interference Please contact your DSL service provider for more information about DSL filters System does not receive caller ID when on a call Make sure you subscribe to caller ID with call waiting features from your telephone service provider Caller ID feature works only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment The answering system is recording incomp
94. port then press MENU SELECT or gt SKIP 3 Press CANCEL or REPEAT to return to the main menu 35 Operation Console operation The console comes programmed to select a line automatically for calls when you do not press a line key To override the automatic line selection setting see Primary line on page 31 for details When you answer a call the console automatically selects the ringing line Line indicators Each of the four indicators on LINE 1 LINE 4 indicate the state of the corresponding telephone line l l l l LINE 1 LINE 2 LNE 3 LINE 4 e On when the corresponding line is in use E E e Flashes slowly when the line is on hold e Flashes quickly when there is a transferred call on 1 2 3 the corresponding line e Flashes quickly when there is an incoming auto attendant transferred call on the corresponding line e Flashes quickly when there is an incoming call on the corresponding line Making and ending a call To make a call using the console 1 Lift the handset or press SPEAKER OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset 2 Wait for a dial tone then enter the telephone number The screen displays the elapsed time as you talk in hours minutes and seconds To end a call using the console e Place the handset on the console to hang up OR e f you are using the speakerphone press SPEAKER to hang up G NO
95. press MENU SELECT or gt SKIP Press A or to scroll to Auto att setup then press MENU SELECT or gt SKIP Press A or W to choose Record directory then press MENU SELECT or gt SKIP The current directory announcement plays Press A or W to choose Clear then press MENU SELECT or P SKIP to clear the recording 74 Answering system General mailbox setup This console has a general mailbox that can answer calls and record messages when it is turned on It also picks up unanswered intercom calls and calls forwarded from the auto attendant Apart from being the general mailbox of the system it also acts as the extension mailbox of the console The general mailbox answers the call after the number of rings you set in the Number of rings general mailbox section below When the general mailbox is full callers hear Hello This is the general mailbox Mailbox is full Please call again later Goodbye Activate general mailbox The console displays MB above the line key s when the general mailbox is turned on for the particular line s 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Line mode then press MENU SELECT or P SKIP 3 Press A or to select the desired line Line 1 Line 2 Line 3 or Line 4 or All lines then press MENU SELECT or P SKIP 4 Press MENU SELECT or SKIP again to select Gen MB only O NOTE The general mailbox settings including number of rings
96. reless telephones directly over the pacemaker such as in a breast pocket when it is turned ON e Should use the wireless telephone at the ear opposite the pacemaker WTR s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones Especially about telephone answering systems Two way recording This unit does not sound warning beeps to inform the other party that the call is being recorded To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call you should start the recording process and then inform the other party that you are recording the conversation SAVE THESE INSTRUCTIONS Parts checklist Your telephone package contains the following items Save your sales receipt and original packaging in the event warranty service is necessary Cordless accessories for CM18445 CM18245 CM18045 Go to Goto CM18445 www vtechcanada com for Cordless hoadset VTech 95100 www vtechcanada com for the latest VTech product news You can add DECT 6 0 cordless headsets purchased separately the latest VT duct news 4 Line to the console The cordless headsets are assigned with available Small Business System extension numbers starting from 9 in descending order 9 to 1 sublet to the Imitation ofa total of nine sores devs Main Console Atter registration you have an option to ink the headset wit the CM18445 console deskse or c
97. rence that may cause undesired operation Privacy of communications may not be ensured when using this telephone To ensure safety of users the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The console shall be installed and used such that parts of the user s body other than the hands are maintained at a distance of approximately 20 cm 8 inches or more If you choose to use a clipping device please make sure to only use the supplied VTech belt clip This Class B digital apparatus complies with Canadian requirement CAN ICES 3 B NMB 3 B WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 103 Appendix Limited warranty 1 What does this limited warranty cover The manufacturer of this VTech product warrants to the holder of a valid proof of purchase CONSUMER or you that the product and all accessories provided in the sales package PRODUCT are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the PRODUCT operating instructions This limited
98. rson at the other end of the conversation while they are speaking If background noise cannot be controlled you should stop speakerphone operation and return to normal corded handset mode r 5 Appendix Troubleshooting e When using a speakerphone controlling background noise in your environment is essential While you are listening to your party press MUTE to temporarily turn your microphone off When it is your turn to speak remember to press MUTE again to turn the microphone on hear other calls while using my telephone Disconnect the telephone line from the console and plug it into a different telephone If you still hear other calls call your telephone service provider My console does not ring when I receive a call Make sure that the ringer is not off Refer to Ringer volume on page 28 in this user s manual Make sure the telephone line cords and power cord are plugged in securely You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously Try unplugging some of the other telephones If the other telephones in your building are having the same problem contact your telephone service provider Test a working telephone at the telephone jack If another telephone has the same problem contact your telephone service provider Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone a
99. s 1 Press AUTO REDIAL to enter the redial list and display the most recently called number 2 Press A or W to view other recently called numbers 3 While the screen displays the desired number press lt REPEAT or SKIP to choose Auto redial then press MENU SELECT 4 The telephone calls the desired number using the speakerphone 5 When the other party answers you will need to take an action to speak with the other party and stop the auto redial attempts Press MUTE on the console then lift the handset to speak with the other party e After a call is placed if the line is busy you will hear a busy tone for a few seconds before the console hangs up The console returns to idle screen and displays Auto redial XXs The call will be redialed 30 seconds later If the line is still busy at the second attempt no more attempts are made e If the line is ringing but no party answers the console hangs up returns to idle screen and displays Auto redial XXs The call will be redialed 30 seconds later If there is no answer at the second attempt no more attempts are made e If you want to turn off the auto redial feature during the 30 second waiting time press CANCEL 44 Operation Conference call The system can support 6 party conference with a maximum of four outside calls and two system extensions including the initiating party Establish a conference call There are two ways to establish a conference call A Hold
100. s Chris if this is how you entered it into your directory G NOTE The number you see on your caller ID is in the format from the telephone service provider It usually delivers 10 digit telephone numbers area code plus telephone number The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory Missed new calls indicator When there are new or missed calls and you try to review the caller ID log by pressing CALL HISTORY the screen shows XX Missed call s All new or missed entries are counted as new calls Each time you review a call history entry with the icon New the missed calls message goes away Review the caller ID information 1 When the console is idle press CALL HISTORY The console displays XX Missed calls MAIL BOX CALL HISTORY 2 Press A or W to review the caller ID information DELETE DIRECTORY The caller ID entries are stored in reverse chronological order starting with the most recent CANEL SENE entry 3 To exit without making changes press CANCEL or REPEAT OR 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Call history then press MENU SELECT or P SKIP The screen displays the XX Missed calls 3 Press A or to review the caller ID information The caller ID entries are stored in reverse chronological order starting with the most recent entry 4 Press CANCEL twice to return
101. s far away as possible from these types of electronic devices The telephone line cord might be defective Try installing a new line cord Make sure that the ring group assignment is correct See Ring group on page 16 for more details My calls cut in and out while I m using my corded handset Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Do not install this console near a microwave oven or on the same electrical outlet You might experience decreased performance while the microwave oven is operating If you plug your console in with a modem or surge protector plug the console or modem surge protector into a different location If this does not solve the problem relocate your console or modem farther apart from one another or use a different surge protector Relocate your console to a higher location The console might have better reception when installed in a high area 96 Appendix Troubleshooting If the other telephones in your building are having the same problem contact your telephone service provider Excessive background noise will cause a speakerphone to fade in and out Try controlling the background noise by turning off any audio devices near the speakerphone Also try to avoid interrupting the person at the other end of the conversation while they are s
102. ss REPEAT after the date and time announcement to hear the previous message e Press DELETE after the date and time announcement to delete the message The system announces Message deleted e Lift the corded handset to listen to the message playback through the handset earpiece Press SPEAKER to switch back to speakerphone Transfer messages When a message is playing you can transfer the message to a desired extension When a message is playing on the console 1 Press TRANSFER We gy S 2 Press A or W to choose a desired extension then press 1 MENU SELECT or SKIP The console displays Message PS transferred to extension X and announces Message w 4 transferred to extension mailbox X C j G NOTE Messages transferred to another extension will not have a copy saved in the originated mailbox 87 Answering system Answering system operation Delete all general mailbox messages You can delete all messages stored in the general mailbox 1 When the console is idle press MAIL BOX 2 Press A or W to scroll to Delete all old then press MENU SELECT or gt SKIP 3 The console displays Delete all old messages Press A or to scroll to Yes then press MENU SELECT or P SKIP to confirm The screen displays All old msgs deleted Record and deliver memos Memos are messages you record into the general mailbox You can save play back and delete them like incoming messages You can record a me
103. ss MENU SELECT 2 Press A or W to scroll to Speed dial then press MENU SELECT or SKIP 3 4 Press the desired speed dial key or press LOWER followed by the desired The screen displays Speed dial Press a speed dial key to edit speed dial key then press MENU SELECT Press A or W to choose Add from DIR or Call extension then press MENU SELECT or P SKIP Press A or W to choose a desired entry Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 53 Operation Speed dial Assign a speed dial entry continued To add a new phone number 1 O1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Speed dial then press MENU SELECT or P SKIP 3 4 Press the desired speed dial key or press LOWER followed by the desired The screen displays Speed dial Press a speed dial key to edit speed dial key then press MENU SELECT Press MENU SELECT again to choose New number Use the dialing keys to enter a telephone number up to 32 digits e Press DELETE to delete a digit e Press and hold DELETE to delete all digits e Press REPEAT or P SKIP to move the cursor to the left or right e Press A or W to move the cursor to the beginning or end Press MENU SELECT to move on to the name e The display shows Number already saved if the number is already in the directory Go to the previous
104. st change the dial mode to pulse dialing before using the telephone 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Dial mode then press MENU SELECT or gt SKIP 3 Press A or W to scroll to Touch tone or Pulse 4 Press MENU SELECT or P SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Factory reset Use this feature to reset all settings of this console to their default settings All phone settings directory call history redial list soeed dial memory and general mailbox messages will be reset All cordless devices will also be deregistered Make sure the telephone system is idle before you reset the console 1 When the console is idle press MENU SELECT 2 Press A or to scroll to Factory reset 3 Press MENU SELECT or SKIP The screen displays Are you sure to reset console 4 Press A or W to scroll to Yes or No 5 Press MENU SELECT or SKIP to confirm The console reboots upon completion of the reset process G NOTES e The reset process may take up to 10 minutes to complete depending on the number of voice messages across the whole system e The whole system is not functional while the console is resetting Do not power off the console during this period User support Use this feature to display the VTech website 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to User sup
105. stem does not display date and time on the screen while playing messages The date and time settings on the console are synchronized with other extensions automatically 15 Getting started System setup Ring group Use this feature to specify which extensions ring and display the caller ID information when there is incoming call on a certain telephone line By default all extensions ring on all lines You can exclude some extensions from the ring group however they can still be used to make outgoing calls on the non ringing line 1 2 When the console is idle press MENU SELECT Press A or to scroll to Ringer setting then press MENU SELECT or gt SKIP Press A or to scroll to Ring group then press MENU SELECT or SKIP Press A or W to review the ring groups of different line Line 1 Line 4 Press MENU SELECT or SKIPP to edit the group member Use the dial pad to press the number of the extension 0 1 2 3 4 5 6 7 8 9 that you want to remove or press the number again to add it back to the ring group The non existing extensions are represented by X Press MENU SELECT or SKIPP to save the setting and return to the previous menu To exit without making changes press CANCEL O NOTES 0 represents the console All registered cordless headsets or speakerphones are bound to be in all ring groups Getting started System setup Music on hold M O H You can choose what callers hear when bein
106. step and choose Add from DIR to assign the speed dial entry When the screen displays Enter name use the dialing keys to enter the name up to 24 characters e Press DELETE to delete a character e Press and hold DELETE to delete all characters e Press lt REPEAT or P SKIP to move the cursor to the left or right e Press A or W to move the cursor to the beginning or end e Press 0 to add a space Press MENU SELECT to save and return to the previous menu To exit without making changes press CANCEL or REPEAT O NOTES The newly added phone number will also be saved to the directory If you want to edit the phone number of the speed dial entry you need to edit it in directory 54 Operation Speed dial Dial a speed dial entry When the console is idle press the desired speed dial key for the destination party in the upper location OR When the console is idle press LOWER followed by the speed dial key for the destination party in the lower location The console dials the speed dial number using the speakerphone Delete a speed dial entry 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Speed dial then press MENU SELECT or P SKIP 3 Press the desired speed dial key or press LOWER followed by the desired speed dial key 4 Press DELETE to remove the speed dial entry To exit without making changes press CANCEL or REPEAT O NOTES e Deleting a speed dial entry will
107. system by adding a combination of up to nine cordless handsets VTech model CM18045 cordless desksets VTech model CM18245 cordless headsets VTech model S6100 and cordless speakerphones AT amp T model TL80133 As the cordless devices communicate with the console over the wireless DECT technology there is no need to plug telephone lines into the cordless devices All telephone lines only connect to the console Purchase up to nine cordless accessories e Cordless handsets Phone lines VTech model CM18045 e DECT 6 0 expansion desksets VTech model CM18245 e Cordless headsets VTech model IS6100 i dih e Cordless speakerphones AAE www vtechcanada com or call ce 1 800 267 7377 9 gt a E AT amp T model TL80133 E Optional To order them visit our website at corded headset purchased separately CM18445 console Ext O DECT Optional cordless CT accessories z purchased separately U CM18245 deskset CM18045 handset IS6100 headset TL80133 speakerphone Ext 1 2 3 Ext 1 2 3 Ext 9 8 7 Ext 9 8 7 e Each telephone system contains a maximum of 10 stations consisting of one console and up to any nine of the mentioned cordless DECT devices Each station has a unique extension number used to identify each device for system operations such as intercom paging and call transfer e Each system supports up to four traditional POTs or PSTN lines To allow proper opera
108. t Set access code Msg alert tone Set up the console s general mailbox This mode allows callers on a particular line to leave messages in the console s general mailbox You can set the number of rings before the system answers the incoming calls and record your own greeting announcements Line mode has to be set to Gen MB only for these features to function Set up the auto attendant This mode allows callers on a particular line to reach any extensions within the system without the need to forward the call manually You can set the number of rings before the system picks up the call and record your own greeting announcements and company directory Line mode has to be set to Auto attendant for the features to function Set up the announce only answer mode This mode allows playing an announcement to callers that no one is available to take the call You can set the number of rings before the system picks up the call and record your own greeting announcements Line mode has to be set to Announce only for the features to function Set the maximum duration allowed for any voice messages recorded Set whether users of other system extensions can intercept and stop a recording in console s general mailbox and talk to the caller Modify the passcode for users to access console s general mailbox remotely by making a call to one of the telephone lines Pages 75 77 Pages 70 74 Pages 78 80 Call Set whet
109. t as private The name has been set as private CH i eeir Both the name and number have been set as private The number has been set as out of area The name has been set as out of area ih Both the name and number have been set as out of area 67 Answering system About the answering system Your console has separate indicators for two different types of voice messages those left on its built in answering system and those left at your service provider s voicemail fees may apply Your console s built in answering system messages and voicemail messages are separate Each alerts you to new messages differently e f you turn on the COVM feature See COVM on page 56 for more information and the COVM message displays on the console screen your telephone service provider is indicating that it has new voicemail for you To listen to your voicemail dial an access number provided by your telephone service provider followed by a security code or PIN e To listen to messages recorded on your digital answering system press MAIL BOX on the console page 86 Some service providers bundle or combine multiple services like voicemail and call waiting So you may not be aware that you have voicemail To check what services you have and how to access them contact your telephone service provider To use your voicemail service rather than the answering system turn off the answering system for that telephone line See Line
110. te and time 15 Set paging groups 52 Speakerphone 37 108 index Speed dial 53 55 Speed dial keys 21 53 55 Switch between lines 39 System setup 14 19 T Tabletop installation 3 9 Technical specifications 106 Telephone operation 36 56 Temporary ringer silencing 37 Temporary tone dialing 38 Time 15 Transfer a call 49 50 Troubleshooting 94 100 Two way communication 51 Two way recording ii U User support 35 V Voicemail COVM 56 Volume 28 38 Volume control 38 W Wall installation 6 8 Warranty 104 105 Website 35 109 Source of music files for the Music on hold feature FreeMusicArchive org Used under open license V VTech Technologies Canada Ltd A member of THE VTECH GROUP OF COMPANIES VTech is a registered trademark of VTech Holdings Limited Specifications are subject to change without notice 2015 VTech Technologies Canada Ltd All rights reserved 04 15 CM18445_CA_CIB_V1 0 Document order number 91 008601 010 100 Designed to fit you home And your life
111. telephone automatically returns to pulse dialing mode after you end the call 38 Operation Options while on calls Hold Use this feature to hold one line while accessing another or as part of the conference feature While on a call press HOLD The corresponding line key HOLD LINE 1 LINE 4 indicator for the line on hold flashes slowly us 1 After the call has been put on hold for more than three TRANSFER minutes a double beep sounds every 30 seconds _ ow 4 To adjust the volume or turn off the reminder beep see CONFERENCE Hold reminder on page 34 _ If you are using the speakerphone the speakerphone turns off and the SPEAKER key turns off automatically after you press HOLD If you are using the corded headset the headset turns off and the HEADSET key turns off automatically after you press HOLD To release the hold press the line key LINE 1 LINE 4 of the line being put on hold Music on hold M O H feature is available When you put a call on hold the caller will hear the music you set in the console To change the setting and for more details see Music on hold on pages 17 19 Apart from holding outside lines you can also hold internal intercom calls See page 48 for details G NOTES e The call privacy setting in Console setup menu remains unchanged after the call is put on hold e The call ends automatically after it is put on hold for 15 minutes Switching between lines Use
112. th the general mailbox and auto attendant Ans sys Set up the answering system of the console Pages 70 82 setup including general mailbox auto attendant and announce only Refer to Table 2 for details Registration Add cordless deskset cordless handset or Pages 10 12 other cordless accessories into the system Music on Select different music for far end callers to hear Pages 17 19 hold during a hold call and record your own music 23 Getting started Console overview Table 1 Main menu Press MENU SELECT in idle screen Continued COVM Set whether the console will display if Central Page 56 Office has voicemail for you Date and Set the date and time of the console If you Page 15 time have subscribed to Caller ID Type service you can ignore this setting Speed dial Program the desired telephone numbers or Pages 53 55 extension numbers into the speed dial keys Set pulse dialing or tone dialing Page 35 User Display a website for you to get extra support Page 35 support HDST SPK_ Review change or remove the linkage of Addendum cordless headset or speakerphone with any sheet system extensions Factory Reset all settings of the console to the factory Page 35 reset default 24 Getting started Console overview Table 2 Answering system setup sub menu Select Ans sys setup in main menu wens Description Reference Auto att setup Annc only setup Message length Call intercep
113. the console 1 2 When the console is idle press MENU SELECT Press A or to scroll to Console setup then press MENU SELECT or gt SKIP Press A or to scroll to Console name then press MENU SELECT or gt SKIP Use the dialing keys to change the name up to 10 characters e Press DELETE to delete a character e Press and hold DELETE to delete all characters e Press REPEAT or SKIP to move the cursor to the left or right e Press Aor W to move the cursor to the beginning or end e Press 0 to add a space Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL Hold reminder When the console holds an outside call or an intercom call for more than three minutes it gives you a double beep every 30 seconds You can set its volume to one of the six levels or mute the hold reminder 1 2 When the console is idle press MENU SELECT Press A or W to scroll to Console setup then press MENU SELECT or gt SKIP Press A or W to scroll to Hold reminder then press MENU SELECT or gt SKIP Press A V or VOL to choose the desired volume or mute the feature Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 34 Settings Console setup Dial mode The dial mode is preset to tone dialing If you have pulse rotary service you mu
114. this feature to switch between lines during an outside call 1 Press the desired line key LINE 1 LINE 4 of the telephone line you want to make or answer call The current call is put on hold automatically 2 To return to the first call press the line key LINE 1 LINE 4 of the original call The second line is put on hold automatically 39 Operation Options while on calls Call privacy During a call you can temporarily change the call privacy setting to allow or disallow other extensions to join the call The original setting is automatically restored after you hang up or resume the call you put on hold To turn call privacy off during a call 1 While on a call press MENU SELECT 2 Press A or W to choose Private then press MENU SELECT or P SKIP Other extensions can now join the call by pressing the corresponding line key LINE 1 LINE 4 To turn call privacy back on during a call 1 While on a call press MENU SELECT 2 Press A or W to choose Private then press MENU SELECT or P SKIP The console displays Priv No extension can join the call now If another extension tries to access the line you are using it displays Private call G NOTE To set call privacy for every incoming and outgoing call see page 32 40 Operation Options while on calls Recording a call Use this feature to record two way phone conversations conferences or intercom calls The recording is treated the same as memos and is marked
115. tion of the digital answering system and auto attendant you should connect only one telephone system to the desired telephone lines e f you have cordless accessories for optimum range and better reception place the console ina central and open location Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user s manual Always follow basic safety precautions when using this product to reduce the risk of injury fire or electric shock Safety information Read and understand all instructions in the users manual Observe all markings on the product Avoid using a telephone during a thunderstorm There may be a slight chance of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Under certain circumstances a spark may be created when the adapter is plugged into the power outlet or when the handset is replaced in its cradle This is a common event associated with the closing of any electrical circuit The user should not plug the phone into a power outlet and should not put a charged handset into the cradle if the phone is located in an environment containing concentrations of flammable or flame supporting gases unless there is adequate ventilation A spark in such an environment could create a fire or explosion Such environments might include medical use of oxygen without adequate ventilation indus
116. to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interfe
117. to place High tabletop position 2 Connect the telephone line cord s and the power cord to the console See the illustration on the next page to connect to four single line wall jacks or see page 5 to connect to two 2 line wall jacks Getting started Console installation Option 1 If you have four single line wall jacks install your console as shown below Line 1 Line 2 Line 3 Line 4 S S S S One end of the coiled telephone line cord has already been plugged into the handset Make sure it is plugged in firmly Plug the other end of the coiled handset cord into the left side of the console Open the line jack covers and plug one end of the telephone line cords into the telephone line jacks of the console Plug the other end of the telephone line cords into the single line telephone wall jacks as shown above Insert the connector of the power adapter to the power jack on the back of the console Connect the plug head of the power adapter to the power outlet that is not controlled by a wall switch Once the installation is successful you can make and receive calls on the console Now you can also register your cordless devices or skip to page 14 to configure your console O NOTES Use only the power adapter supplied with this product To order a replacement power adapter visit our website at www vtechcanada com or call 1 800 267 7377 If
118. to scroll to Add contact then press MENU SELECT or SKIP e Ifthe directory is empty press MENU SELECT 4 The screen displays Enter number Use the dialing keys to enter the number up to 32 digits 5 Press MENU SELECT to save The screen displays Enter name Use the dialing keys to enter the name up to 24 characters 6 Press MENU SELECT to save To exit without making changes press CANCEL to return to the previous menu Review directory entries 1 When the console is idle press DIRECTORY The cua screen displays the first entry in the directory 2 Press A or W to browse through the directory RELIE DEON Entries appear alphabetically by the first letter in the CANCEL MENU SELECT name 3 Press CANCEL to return to idle mode OR 1 When the console is idle press MENU SELECT 2 Press MENU SELECT or P SKIP to choose Directory 3 Press MENU SELECT or P SKIP to choose Review The screen displays the first entry in the directory 4 Press A or W to browse through the directory Entries appear alphabetically by the first letter in the name 5 Press and hold CANCEL to return to idle mode 59 Directory Search directory Search by name The names appear in alphabetical order Follow the steps below to search for directory entries on the console 1 Press DIRECTORY on the console The screen displays the first entry in the directory 2 Press A or W to browse through the directory 3 Use the dial pad
119. to scroll to Console setup then press MENU SELECT or gt SKIP Press A or to scroll to Primary line then press MENU SELECT or P SKIP Press A or to select Auto Line 1 Line 2 Line 3 or Line 4 Press MENU SELECT or SKIP again to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 31 Settings Console setup Call privacy The call privacy is set to Off by default The console allows other extensions to join a call in progress You can turn this setting on to ensure that only one device uses a line at a time 1 When the console is idle press MENU SELECT 2 Press A or W to scroll to Console setup then press MENU SELECT or gt SKIP 3 Press A or to scroll to Call privacy then press MENU SELECT or P SKIP 4 Press A or W to scroll to On or Off 5 Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT G NOTE To temporarily change the call privacy setting during a call see page 40 32 Settings Console setup Area codes Use this feature to program this system to recognize one home area code and up to four local area codes This feature makes it easy for you to place a call from the caller ID log If you dial seven digits to make a local call no area code required enter your area code into the telephone as the home area code When you receive a call fr
120. trial gases cleaning solvents gasoline vapors etc a leak of natural gas etc Do not use this product near water or when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for cleaning If the product comes in contact with any liquid unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly Avoid placing the telephone system in places with extreme temperature direct sunlight or other electrical devices Protect your phone from moisture dust corrosive liquids and fumes Install this product in a protected location where no one can trip over any line or power cords Protect cords from damage or abrasion If this product does not operate normally see the Troubleshooting section on pages 94 100 of this user s manual If you cannot solve the problem or if the product is damaged refer to the Limited warranty section on pages 104 105 Do not open this product except as directed in your user s manual Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks This power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling an under the table or cabinet outlet For PLUGGABLE EQUIPMENT the socket outlet shall b
121. tup 4 Press A or W to choose Anncment setup then press MENU SELECT or gt SKIP 5 The pointer gt indicates whether the default or user recorded announcement is used currently Press A or to scroll to User anncment then press MENU SELECT or P SKIP e If you have recorded your own announcement before press A or W to scroll to Change then press MENU SELECT or SKIP 6 Press MENU SELECT to start recording Lift the handset or face the console to record your announcement 7 Press MENU SELECT again to stop recording You hear the playback of the recording 8 Press A or W to choose OK to save the recording or choose Change to record again if desired Press MENU SELECT or P SKIP 76 Answering system General mailbox setup To play the recorded general mailbox announcement 1 2 When the console is idle press MENU SELECT Press A or W to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press MENU SELECT or SKIP to select Gen MB setup Press A or W to choose Anncment setup then press MENU SELECT or gt SKIP Press A or to scroll to User anncment then press MENU SELECT or gt SKIP The current announcement plays To play and select the default general mailbox announcement 1 2 When the console is idle press MENU SELECT Press A or W to scroll to Ans sys setup then press MENU SELECT or gt SKIP Press MENU SELECT or SKIP to select Gen MB setup Press A
122. ume 37 Operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider and someone calls while you are in the middle of a call you hear two beeps e Press FLASH to put your current call on hold and take the CONFERENCE mmm new call 8 S FLASH PQRS 7 e i Press FLASH at any time to switch back and forth between calls 7 AUTO REDIAL Tina y Volume control Use this feature to independently set the listening volume to one of six levels for each of the listening options corded handset corded headset and speakerphone MUTE HEADSET All settings are independent While on a call press eo a VOL to adjust the listening volume DND voL o a W Mute Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you To mute a call AUTO REDIAL e Press MUTE When mute is on the MUTE button lights Up a TONE arA the screen also displays MUTE INTERCOM MUTE SS amp To take a call off mute ave a e Press MUTE again and resume speaking gt Temporary tone dialing If you have pulse rotary service only use this feature to temporarily switch pulse to touch tone dialing during a call by pressing TONE X 1 Press TONE X during a call 2 Use the dialing keys to enter the desired number The telephone sends touch tone signals The
123. wet or standing in water If the console should fall into water DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL then pull the unit out by the unplugged cords 101 Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments ACTA The label on the back or bottom of this equipment contains among other things a product identifier in the format US AAAEQ T XXXx This identifier must be provided to your telephone service provider upon request The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines See Installation Instructions in the user s manual The Ringer Equivalence Number REN is used to determine how many devices you may connect to your telephone line and still have them ring when you are called The REN for this product is encoded as the 6th and 7th characters following the US in the product identifier e g if is 03 the REN is 0 3 In most but not all areas the sum of all RENs should b
124. x Technical specifications RF frequency band 1921 5386MHz 1928 448MHz Channels 5 Console voltage 100Vrms 120Vrms AC voltage 50 60HZz Console voltage 6VDC 800mA AC adapter output Backup batteries Four 1 5V AA size alkaline batteries Headset jack 2 5mm 32 1500hm Operation with backup batteries Operating time Talk time corded handset earpiece Up to 4 8 hours Talk time console speakerphone Up to 3 9 hours Standby Up to 5 hours Operating times vary depending on your actual use and the age of the battery 106 Index A Add a corded headset 13 Add acordless handset 11 Add a cordless headset or speakerphone 12 Add a deskset 10 Alert tones 27 Announcement 71 74 76 77 79 80 Announce only 14 78 80 Answer a call 37 Answer an intercom call 47 Answering system 68 89 Area codes 33 Auto redial 44 Auto attendant 14 70 74 84 85 B Backup battery installation 2 Blind transfer 49 C Call history 62 67 Call intercept 82 86 Call privacy 32 40 Call screening 81 86 Call transfer 49 50 Call waiting 38 62 Caller ID 62 67 Capacity 57 69 Cardiac pacemakers ii Central office voicemail COVM on or off 56 reset 56 Chain dialing 42 Conference call 45 46 Console setup 28 35 D Date 15 Default announcement 71 74 77 80 music 17 Default settings 35 Deliver a memo 88 Deregistration 90 Deskset registration 10 Dialing options 65 Dial mode 35 Directory 57 61 Directory c
125. y OR Press INTERCOM Press A or to scroll to the desired extension then MENU SELECT or SKIP The called extension picks up the intercom call OR Any system extension can press the line key currently in use to create a conference with the console and the external party e If the call privacy of your console is set to On follow the instructions of To turn call privacy off during a call on page 40 to turn off the setting temporarily 45 Operation Conference call Establish a conference call Continued 3 Press CONFERENCE at any time to begin the conference call 4 If necessary repeat step 2 make another outside call and step 3 above to invite another external party to join the conference until the maximum Capacity is reached O NOTES e After a conference call is established other extensions are not allowed to actively barge in the conference in progress e The flash signal in a dialing sequence is not available during a conference call e The system does not support an internal conference of more than two system extensions Options during a conference call To talk privately with one external party 1 Press LINE 1 LINE 4 to talk privately with the person on that line The intercom call is automatically placed on hold 2 Press CONFERENCE to resume the conference call To talk privately with one internal party 1 Press INTERCOM to talk privately with the person on that extension The external lin

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