TellerScan 4120 - Digital Check Corporation
Contents
1. 2 Load the items into the automatic feeder with the front of the items facing away from the scanner Fig 8 NOTE Checks must be jogged properly in order to feed correctly The bottom and right leading edges of the check stack must align with one another See Fid 8 3 Slide the items into the automatic feeder until the left LED light illuminates Fig T 4 This indicates the scanner is ready to begin feeding the items DO NOT force the items into the automatic feeder after the light illuminates as this may increase jam rates Fig 8 bottom amp right edges aligned TellerScan 4120 User Manual Rev 050609 DIGITAL PG CHECK TellerScan 4120 Troubleshooting Clearing Jams If a jam occurs the paper path must be cleared To do this try to advance the jammed document by selecting the EJECT button within your application if applicable In case the document does not exit the document track you can grab the document with both hands and carefully wiggle the document back and forth while lifting up Otherwise follow these steps 1 Remove the top center cover if needed to remove the document 2 Clear the path of any jammed document and make sure that the rollers and or check path are free of paper and debris 3 Replace the cover Document Feeding Problems The TellerScan 4120 was designed with a factory adjusted auto feeder if you notice feeding problems check the documents for bent of folded2. Remove the protective tape covering the ink nozzles Be careful not to touch the ink nozzle with your fingers or allow it to come in contact with any clothing 5 Insert the nozzle end of the cartridge into the cradle Fig 5 in the scanner and slide forward while keeping the reservoir end of the cartridge tilted slightly upward 6 Push the cartridge downward until it snaps into position and then replace the top center scanner cover Note If the scanner has to be transported by common carrier from one place to another or extended periods of inactivity it s advisable to remove the inkjet cartridge from the scanner and seal in an airtight bag If the cartridge has not been used for an extended period of time it may be necessary to clean the inkjet nozzles with a wet towel and then blot dry TellerScan 4120 User Manual Rev 050609 e Installing the USB driver Use this process if instructions are not included as part of the application installation Windows 2000 XP amp Vista Drivers 1 Download the TellerScan USB vXX Driver zip driver file from the web site http www digitalcheck com integration support drivers and demo programs 2 Unzip the file and run the driver utility program to automatically install the firmware and create a folder for the driver files C Program Files Tellerscan Drivers 3 Turn ON the unit The left LED on the scanner control panel should now be showing Ted 4 Wind
3. e A Periodic inspection of the entire document track area The use of flashlight will enhance the visual inspection between the scanheads and throughout the document track You can open the inner scanhead door to look at each scanhead e Remove any staples paper clips and rubber bands that may have accumulated during use e Have a can of compressed air available to blow out the document track on a regular basis e Purchase the TellerScan cleaning cards to have on hand for regular cleaning maintenance Run several scan cycles flipping the card between cycles while holding the card to scrub the first drive or entry rollers Once the entry rollers no longer deposit dirt onto the card allow the card to scan through the entire path Run this through several times while flipping the card end to end and top to bottom e Use the special cleaning swabs which come with the TellerScan cleaning kit to scrub the four drive rollers under the center cover e Inspect the quality of the captured images on a regular basis If the image quality drops off inspect and clean the scanheads following the procedure described on pages 12 13 If the quality does not appear to be related to dirt or debris contact your service provider to determine if the scanheads can be recalibrated Cleaning the Scanner Cleaning your scanner s Rollers Magnetic Head and Camera Faceplates In severe environments where ink and dirt build up rapidly it may be necessa
4. Light Source Tricolor LED Transport Speed Image resolution Up to 200 dpi Image Format B W 16 or 256 gray levels 24 bit color On Board Diagnostics Tests the functionality of the scanner Power On Self Test Automatic self testing when switching on the unit API Toolkit 32 bit Ink jet printer Rear endorse Uses HP C6602A cartridge TellerScan Cleaning Kit 25 cards 6 Swabs Consumption 1 5A Voltage 100 to 240 VAC 50 60 Hz auto sensing power supply Product life Designed for useful life of 3 000 000 items Operating 60 90 F Storage 0 40 C Operating 35 85 non condensing H 17 5 cm L 32 5 cm D 20 6 cm 7 x 12 75 x 8 25 Weight 975lbs A44kg gt Certifications opecifications subject to change Trademarks and registered trademarks are property of their respective owners MICR Recognition MICR recognition firmware for E13B or CMC7 standards TellerScan 4120 User Manual Rev 050609 DIGITAL TT BEET RK Notes TellerScan 4120 User Manual Rev 050609 w DIGITAL SEK DIGITAL Q CHECK Corporate Headquarters Digital Check Corp 466 Central Ave Suite 31 Northfield IL 60093 Tel 847 446 2285 Fax 847 441 5507 Website www digitalcheck com Email support digitalcheck com 20
5. batch of documents and insert them back into the entry pocket Slide them forward until the LED comes on e This typically can happen when a scan cycle is initiated and the LED is not on No Print Head The ink jet cartridge is not being sensed by the scanner e When endorsing characters using the ink jet option the print string is the first function sent down to the scanner at the start of a scan cycle This error will come up immediately if no cartridge is present e Open the top center cover by lifting vertically Remove and reseat the ink jet cartridge being sure it snaps into place e If that fails try using a new cartridge No Scanner The scanner was not found while attempting to initialize the scanner e The left LED must be on and Red for the application to acquire the unit e Check the USB cable connections or try a different cable e Try adifferent USB port e Verify that the PC has the proper drivers and the scanner firmware file is installed 16 in PDF format on the Digital Check web site Go to http www digitalcheck com The ink jet cartridge used in the T54120 is the standard HP C66024A cartridge which is available at most office supply stores Typical yield is from 5 to 7 million characters The TS4120 scanner performance will depend on how the application has been written and the general speed of the PC processor memory and hard drive For support contact your dealer or Digit
6. TellerScan 4120 User Manual Rev 050609 w DIGITAL SEK Tellerscane 4120 Branch Office Check Scanner User Manual May 2009 Rev 050609 TellerScan 4120 User Manual Rev 050609 gt DIGITAL TABLE OF CONTENTS TellerScan ENN 3 About the TellerScan 4120 Scanner esssessseessssseeees eene 4 TellerScan amp Installation EEE sr Ure 5 Installing the Ink Jet Cartridge cc cc cccc cece cece een eee e ence nee e ee esse ee eaeseaeeseeesaeesaeeees 6 ga 6 Me USB 8077 ee en ENE 7 Eara o Eoee ES TE SEERE E E E E AEAEE 8 How AiezEo leEGu uc 9 TellerScan 4120 TroubleShooting ccccccccceccceeececesesecceeeceeeceeesaueeseeesaeeseeeseeseeeees 10 TellerScan Operator MaiIntenance cccccceceseeceseceeeneeeseeeeeeteeeueeneeeeeteeeenersneeseenes 11 cie MING Me SCANNE ee ee TU m e ee eee 11 Emir 15 Frequently Asked QUCSTIONS vs cca 192r taxa 169 PE uo 10 390 Ese kt ERE ERE REEL REE ERE REESE NERE RER kk 17 TellerScan 4120 SpecifiCations cccccceccecceseceeceseceeeteeeteeceneteeetseeesesseeeeeeeeeeneeeenes 18 TellerScan 4120 User Manual Rev 050609 DIGITAL GCSE TellerscanQ 4120 Equipment TellerScan 4120 Equipment Checklist m The TellerScan amp 4120 package TS4120 includes the following pieces TellerScan 4120 scanner unit USB 2 0 cable 100v 240v 50 60 hz Voltage Sensing external power supply HP in
7. afe distance to keep the power supply from the TS4120 check scanner to prevent electromagnetic interference with the MICR read head in the scanner Keep power supplies and other electromagnetic devices 12 18 inches away from the scanner to keep them from interfering with the Magnetic read head How often should the TS4120 check scanner be cleaned The recommended cleaning cycle is every 15 000 to 20 000 items in severe environments where ink and dirt may build up quickly Please reference the cleaning instructions section for specific instructions on how to properly clean the T54120 How many characters does the HP C6602A inkjet cartridge yield Once opened the practical life of the inkjet cartridge is six months However the rated character yield on the inkjet cartridge is between 5 7 million characters Do not shake or drop to cartridge which can cause the printing to fail Keep a spare cartridge on hand in case the current cartridge cannot be used What are the minimum and maximum document dimensions for the TS4120 Minimum Maximum Document Height 2 16 54 mm 4 13 106mm Document Length 3 25 80mm 9 0 228mm Document Weight 16 Ib 60gr sqm 32 Ib 120gr sqm TellerScan 4120 User Manual Rev 050609 w DIGITAL PG CHECK TellerScan 4120 Specifications H min 2 16 max 4 13 55 105 mm L min 3 25 max 9 0 75 230 mm Scanning Method Concurrent two sided Duplex Image Creation 2 x 850 cell 108mm CIS
8. al Check Corporation at 847 446 2285 The Service request form to send scanners into the plant for repair can be filled out on line by going to the web site at HTTPs www digitalcheck com clientarea and following instructions on the screen Periodic and scheduled cleanings should be performed before determining if any further problem determination is needed See the scanner cleaning section TellerScan 4120 User Manual Rev 050609 gt DIGITAL CHECK Frequently Asked Questions How many checks per minute should my TS4120 scan The TS4120 has a rated speed of up to 120 documents per minute DPM Actual throughput will vary depending on the PC configuration physical size of the items scanned simple or complex endorsement and the speed of the application Under a USB 2 0 interface the expected speed range is 90 to 120 DPM If significantly slower speeds are experienced please check to be sure the scanner is not connected to a slower USB 1 1 port Use the ScanLite demo program to test the scanner What is the proper sequence of the LED lights when the scanner is powered on The proper LED sequence is for the On LED to come on red followed by the On LED turning green once the application has been launched If the On LED does not come on red check the USB cable connections If the LED is red but will not turn green contact customer support for assistance with checking firmware and reloading the drivers What is a s
9. amera faceplate and distort the images 3 Watch for loose debris falling into the scanner such as staples and rubber bands TellerScan 4120 User Manual Rev 050609 DIGITAL PG CHECK Cleaning Steps 5 Flip the card top to bottom and scan the card Use compressed air to clean the document track again this time letting it move through the scanner into the exit pocket You may need to remove the center cover to check for other debris that may have entered the scanner Lift up on tab on the top center cover 6 Turn the card around and repeat the same process of scanning the card several times on the reverse side 3 Insert a new TellerScan cleaning card in the Result The TellerScan cleaning card should entry pocket have been run through the scanner three to four times periodically flipping the card or 1 swapping it end for end 7 After completing the cleaning process cancel the transaction and discard the used TellerScan card Note To maintain optimum performance determine a scheduled cleaning interval that works best for your environment Once a Week every 2 weeks once a month etc Te on NE 54120 4 Open the imaging application or ScanLite and initiate feeding while holding the card firmly to prevent the card from actually feeding through the scanner Important Run a scan cycle and hold onto the card but allow it to move into the path s ightly so that the second set of rollers is scrubbing o
10. e a sub directory i e ScanLite on the PC 2 Copy and unzip the ScanLite files into the directory 3 Launch the ScanLite exe to open the demo application TellerScan 4120 User Manual Rev 050609 w DIGITAL OC CHECK Getting Started with TellerScan 4120 LED status indicators li 54120 Fig 6 The left LED comes on Red to indicate power to the unit When the scanner is acquired by the application the left LED turns Green Fig 7 The right LED is the document in pocket indicator after acquisition The standard sequence for the two top cover LEDs is 1 When the scanner is powered on the power LED will light up red This indicates initial power to the scanner 2 If the firmware and drivers have been properly loaded once the application launches and acquires the scanner the right LED will now turn green 3 Once the TellerScan 4120 is synchronized with the application the document LED is now used to detect the presence of documents in the entry pocket 4 Note Both ends of the USB cable must be plugged in for the red LED light to turn green If the LED does not turn green check and reseat the end of the USB cable going into the PC and into the scanner TellerScan 4120 User Manual Rev 050609 w DIGITAL PG CHECK How to Load Checks TS4120 The automatic feeder can hold up to 100 items Use the following directions 1 Remove all rubber bands staples paper clips pins etc
11. edges and for debris in the scanner document track If feeding problems are still experienced try cleaning the scanner using a TellerScan cleaning card and the procedures described within this users guide After approximately every 100 000 150 000 documents if you notice double feeding errors follow the Double Feed Adjustment below md To eliminate double feeds adjust the screw 1 4 turn W Refer to User Manual for more Fig 9 Double Feed Adjustment If the unit has been cleaned properly and you are still experiencing multiple documents entering the track use a small Philips head screw driver to adjustment the roller tension Turn off the power insert the screw driver and turn the screw turn counter clockwise top to left and retest If there are still occasional double feeds give the adjustment one more 1 4 turn CCW TellerScan 4120 User Manual Rev 050609 w DIGITAL TT GBEHECKR Check Images are streaking or fading If you notice either streaking or fading on the images the scanheads may require cleaning Refer to the section below on cleaning the Scan Heads TellerScan 4120 Operator Maintenance Cleaning the TellerScan 4120 Over time ink dirt and dust particles will collect on the scanner rollers and document track Therefore it is necessary to clean these areas on a regular basis to assure reliable performance Tips for performing preventative maintenance by the user on the TellerScan 4120 include
12. entry pocket 3 Connect the power cord from the external power supply to the power connector on the scanner rear deck See fig 4 4 Place the external power supply in a ventilated area several feet away from the scanner and connect to an appropriate source of power 5 Make sure the TellerScan 4120 is turned off Verify that the red power indicator on the Control Panel is not lit The power switch is on the rear deck See Fig 2 6 Connect the USB cable by plugging it into the port on the rear deck Do not turn on the scanner until the driver has been loaded Fig 4 Then plug the power adaptor into the wall receptacle Power Supply First plug the power connector into the back of the scanner TellerScan 4120 User Manual Rev 050609 DIGITAL SEK Installing the Rear Endorser Inkjet Cartridge Follow these instructions when installing the inkjet cartridge for the first time or when replacing an empty cartridge 1 Remove the center cover and locate the inkjet printer Fig 5 2 If replacing an existing cartridge remove the inkjet cartridge by grasping the small tab at the rear end and gently pulling upward Discard the used cartridge 3 Obtain a new inkjet cartridge HP part number C6602A For new installations one p AN y Replaceable new cartridge is included with each inkjet 1 VE model scanner Be certain to read the pig 5 i instructions included with the cartridge 4
13. kjet cartridge Optional feature TellerScan 4120 System Requirements The following PC specifications are required to operate the TellerScan 4120 with your scanning application software Recommended 1 1 1 1 1 11 Minimum 4 4 2 4 GHz Pentium IV processoror 1 4 GHz Pentium III faster processor we GB RAM em SENE 912MB RM E 1 5 GB free disk space 1 5GBfreediskspae gt Windows 2000 XP Professional amp Windows 2000 XP Professional amp a Vista 32 or 64 bit i Vista 32 or 64 bith USB 2 0 port USB 2 0 port Radio Frequency Interference The TellerScan 4120 generates uses and can radiate radio frequency energy If the unit is not installed and used properly that is in strict accordance with the instructions in this manual it may cause harmful interference to radio communications It has been tested and found to comply with the limits for Class digital devices pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against harmful interference when operated in a commercial environment Operation of this equipment in a residential area is not likely to cause interference due to its Class B rating TellerScan 4120 User Manual Rev 050609 w DIGITAL OQO CHECK About the TellerscanQ 4120 The TellerScan 4120 Back Counter Check Scanners are an easy to use compact scanner that connects to a personal computer PC The Tel
14. lerScan 4120 automatically scans the front and or back of checks and also reads the MICR Magnetic Ink Character Recognition code line The images and data are then transmitted through a Universal Serial Bus USB interface to the PC The TS4120 model has an auto feeder that handles up to 100 items and two exits pockets that hold up 100 80 items in the outer and inner pockets The TS4120 model is rated at 120 documents per minute DPM scanning speed Speeds will vary based on the applications used and the PC processing speeds Features of the TellerScan 4120 SJ Outside the TellerScan 4120 Control Panel w LED Status 7 E Indicators V i OT Primary Exit Pocket Secondary Exit Pocket J FT a Entry Tray Rear Deck of TellerScan 4120 Fig 2 Power Connector USB Port ON OFF Switch TellerScan 4120 User Manual Rev 050609 DIGITAL TT BEET RK TellerScan 4120 Installation Un Boxing the TellerScan 4120 Step 1 Remove the scanner from the box by lifting up on the bag Fig 3 Power Supply Inkjet Cartridge USB Cable Entry Tray WARNING Before powering on the scanner you will want to install the USB driver See Installing the Driver Files section on page 7 for instructions Setting Up The Scanner 1 Place the unit on a flat surface near the PC and away from direct light 2 Attach Entry Tray by sliding it into open slots by
15. n the cleaning card Flip the card over and run the same procedure again 2 3 times as needed This ensures that the main entry drive roller and the double feed rollers are being properly cleaned Getting the rollers to scrub on the cleaning cards is the most important part of the cleaning procedure Rollers with a severe build up of ink and dirt will require use of the swabs to be used to manually scrub all of the main drive rollers 13 TellerScan 4120 User Manual Rev 050609 DIGITAL PG CHECK Opening amp Cleaning Scan Head Steps Note This is only performed when document images are unclear distorted or have a dark line laterally through every image Step Action Step Action 1 Remove the top center cover and grab the tab 3 Inspect and clean the front camera Y 2 2 Swing the camera door open as shown gt 4 Close camera door and reinstall top center i EJ E cover DD Ld Note The swabs are typically used to clean off the main drive rollers but can also be used on the Scan Heads if you have a tough buildup on the glass Inspect and clean the rear camera Note Documents and debris can also be removed from the path by opening the camera door 14 TellerScan 4120 User Manual Rev 050609 w DIGITAL PG CHECK Common Error Codes From The Scanner There are three common ba codes that can Mis Feed The documents failed to leave the entry typically show up depending upon the
16. ows detects a new hardware device For first time installations you should not have to do anything If the wizard will not finish go to Device Manager and select to Update Driver for the USB device and point to C Program Files YTellerscan Drivers and the TSUSB2 inf file If run a second time select the Repair option 5 The USB controller will install as a TSDevice The TS4120 device will install as a Tellerscan once acquired by the application 6 The On LED will turn green when the application launches Install the Demo Software Program Download from the Digital Check web site if you did not have an Install CD If you did check the Desktop for the ScanLite icon Use the ScanLite program for testing the scanner and during the cleaning process Look for the ScanLite or ScanDemo programs on the web site Select http www digitalcheck com integration support drivers and demo programs The demo software is a basic scan program that allows you to operate the scanner change different scanner settings view images and store them on your PC s hard disk The demo program is not the software to run the system Additional application software is required ScanLite is an easier demo program to use and is recommended that it be used when cleaning the scanner NOTE In most cases your scanner will operate under the application provided by the solution provider that installed it If you need to manually copy down the demo code 1 Creat
17. ry to clean the scanner rollers magnetic read head scanhead faceplates and document track more often than every 10 000 to 15 000 documents This simple maintenance will dramatically improve the reliability of your scanner over its useful life Scanner Cleaning Supplies to order call 847 446 2285 1 Compressed Air acquired for a local office supply provider 2 Cleaning Kit Consisting of one box of 25 cleaning cards amp 6 Cleaning Swabs 130007 03 11 TellerScan 4120 User Manual Rev 050609 gt gt DIGITAL Ne Cleaning The TellerScan 4120 using ScanLite Software The ScanLite program which is available from the Digital Check web site is an excellent utility to run while performing the cleaning procedures recommended below ScanLite provides an easy way to initiate the scan cycles in order to feed the cleaning cards properly through the scanner ScanLite also includes an Eject button which operates the scanner at half its normal speed making it easy to scrub off the four main drive rollers when using the cleaning swabs Visit the following site to download ScanLite http www digitalcheck com integration support drivers and demo programs Helpful Hints 1 Do not use stickers to cover up previously sprayed numbers on documents The backing from the stickers can rub off onto the rollers and cause documents to jam 2 Do not use White Out on scanned documents the White Out can rub off the documents onto the scanner c
18. type of pocket on time documents being scanned There are no user e Remove the documents and re align the leading available adjustments in the TS4120 edges Check for bent or excessively curled leading Periodic and scheduled cleanings should be edges and straighten as needed performed before determining if any further Verify that documents are not stuck together problem determination is needed See the Insert and rescan the documents If they continue to get 216 errors this might indicate that o The entry drive rollers may be dirty o Something may be lodged in the path scanner cleaning document Helpful Hints Double Document Feed More than one document is detected amp passed into the exit pocket Check the 1 Always hand jog the documents to align exit pocket for a double document feed the leading and bottom edges for the auto e Ifthe documentis still in the path grab the feed models Visually check the leading upper edges with both hands and wiggle the _ edges for bent or curled or curled corners document back and forth vertically to remove it nd straighten them as needed e Follow the steps below ides o The entry drive rollers may need to be i d 2 Place the stack of documents half way into le he conditionate documents the entry slot then slide the stack forward for bent edges until the Document In Pocket LED light Perform the Double Feed Adjustment comes on described on page 10 3 Be sure that the entry tra
19. y is fully seated and that the exit wire stop is extended enough to allow for approximately 7 more than the longest document Top Cover Interlock Open The top cover is off or not properly seated e Reinstall or remove and reinstall the top center cover If the error code continues the scanner may have to be sent in for repair of the interlock sensor and magnet 215 220 Document Stopped in the path or did not exit on time Eject the documents To clear the error condition If the document will not eject grab the upper edges with both hands and wiggle the document back and forth vertically to remove it from the path Check the leading edges and corners of the document and straighten as needed A 220 error code where the document is stopping in the path repeatedly could indicate debris paper or a staple in the path Check if the document s leading edge looks OK or is catching on something All of the main rollers may need to be cleaned A 215 error may indicate a dirty exit sensor Blow out exit path and clean rollers 15 TellerScan 4120 User Manual Rev 050609 gt DIGITAL hen Additional Error Codes Additional Scanner Information Error A Action 212 There are other helpful documents available No Checks There are no checks indicated in the entry pocket e Ascan cycle has been initiated but the Document In Pocket LED the right LED is not on indicating that no documents are present e Restack the
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