Home

Campaign Reporter User Manual - Business Messaging Services

image

Contents

1. GRAPEVINE Campaign Reporter User Manual This document is aimed at Grapevine Affiliate administrators and users who have been provisioned to use Campaign Reporter Version 1 1 Date 21 February 2011 Support For assistance please contact Grapevine 27 21 702 3333 or email support vine co za Feedback Was this document useful What can we do to make this user guide more useful and informative Please email info vine co za with your comments and feedback Tel 27 21 702 3333 Email info vine co za Web www vine co za Campaign Reporter User Manual Table of Contents PAD DFOVIAUIONS orsa arna A wae EEA A ON OO ONTE OTA 3 DefNION arcieri a A RNAAR TOA 3 1 MtroductUon searen en a TA ETE IA NEOA AAA 4 I What is the purpose of this manual eessssssssesssrrnsssrrseserresrrrrssrrressrereserressreresereesseereserereseeee 4 1 2 What is Ccampaien ReDOrter Caption uric cet a e E E NENE 4 1 3 BS ll ca orn ee ee ee ene ene eee 4 2 Gete Stare Ae a nessa esecew sac sdacdancasiecausnt seem nsecawquaeusseueataacanse ts 4 2A What do you need in order to get started sossssssseesesserssreressrrressreresererssrereserresseereserersseeee 4 Did Logging in to Campaign Reporter s HOME Page ssccccsssseccccsseccceesecceteeseceseeecesseeceeseeeeeeeas 5 3 Man m Cammpalens coiscieicns cocacauidenwesssocadecteaceveiirecheiavitin A E E A AA 6 Ai Mana iNe USET oeae E AENA E E 7 5 Ma nabine COMPanles eiiie enn
2. 03 17 10 53 46 333 1 ine co 0217023333 admin Figure 4 Manage Users page Copyright 2011 Grapevine Interactive Pty Ltd Page 7 of 10 Campaign Reporter User Manual e On the Manage Users page you can Enable Disable or Delete a user or Email a user their login details Simply select a check box and click on the appropriate button 2 To edit a user s details in the USERNAME column click a user name On the Edit User page fields marked with an asterisk are mandatory To update a user s details click the Submit button 4 Click Go Back to return to the Manage Users page Edit User Username Jakes ad Role Company Administrator Company Grapevine Interactive Position Title Mr Firstname Ronald Lastname Jakes Email address penny vine co za Landline 0211234567 Mobile 0731234567 Password Confirm password Submit E Go Back Figure 5 Edit User page 5 Managing companies On the Manage Companies page you can Enable Disable or Delete a company Note Only Grapevine administrators can manage companies To manage companies s 1 On the Home page click Mange Companies Add new compan 2 Click E a to add a company 3 Todelete a company check a company check box and then click ea 4 To edit a company select a company name in the COMPANY NAME column Copyright 2011 Grapevine Interactive Pty Ltd Page 8 of 10 Campaign Reporter User Manua
3. 6 Sample survey Copyright 2011 Grapevine Interactive Pty Ltd Page 10 of 10
4. your own survey or ask Grapevine to develop one for you 1 2 What is Campaign Reporter Campaign Reporter is an online survey reporting application that allows you to view the responses to your surveys as soon as people have submitted them You can then export the responses to an Excel file where you can further sort and analyse them 1 3 User roles Campaign Reporter has the following user roles and permissions This document is for the use of users and Affiliate administrators user o change own user details except for username o view own surveys results o delete own surveys o Affiliate administrator change own user details add user to own company change own company users details delete own company s users view own company s survey results delete own company s surveys o Grapevine administrator O O O O add new company edit all companies details delete company add new users for all companies edit users for all companies delete users for all companies change own user details except for username view all companies survey results delete all companies surveys O O O 0 0 0 OO Copyright 2011 Grapevine Interactive Pty Ltd Page 4 of 10 Campaign Reporter User Manual 2 Getting started 2 1 What do you need in order to get started To get started with Campaign Reporter you must be provisioned by Grapevine Interactive as an Affiliate Grapevine will send you an ema
5. 17 07 56 BBAGZZ I vig 27825540216 3 mhk9 2011 02 16 16 51 BBAGZZ L vignoli 27825540216 2 MH202 20110216T1651 2011 02 16 16 51 BBAGZZ L vignoli 27825540216 2 MH202 20110216T1651 2011 02 16 16 51 BBAGZZ L vignoli 27825540216 2 MH202 2011021671651 2011 02 16 16 51 BBAGZZ L vignoli 27825540216 2 MH202 2011021671651 2011 02 16 16 51 BBAGZZ L vignoli 27825540216 2 MH202 20110216T1651 eal 2011 02 16 16 51 L 2 2011021671651 Figure 3 Manage Surveys page e Filter your results within a particular date range e To further analyse filter and sort the responses to your survey click Export the results to CSV e Click on the column headings to sort the columns from ascending to descending or vice versa 4 Managing users On the Manage Users page you can Enable Disable or Delete a user Email them their login details or change their details Note You can only manage users belonging to your Affiliate Grapevine administrators can manage all users To manage your user s 1 Onthe Home page click Mange Users Manage Users Add new user Q Advanced Search AOO Delete Enable Disable Email 5 items found displaying all items 1 DATE CREATED LANDLINE MOBILE STATUS 2010 03 17 11 09 49 944 ine co 0211234567 0731234567 ENABLED 2010 03 01 16 40 32 676 i i ine co ENABLED 2010 03 17 11 23 38 05 ine co 0211234567 0731234567 2008 11 20 09 29 51 951 i i ine co 0217023333 0824631030 HBoOoOo0ad 2010
6. displayed in a statistics section You can then export these results to a CSV file where you can further sort filter and analyse them You can also delete campaigns after you ve finished analysing them To manage your campaign s 1 On the Home page click Manage Campaigns On the Manage Campaigns page you can view or delete a campaign s 2 To delete a campaign select the check box next to the name of the campaign you want to delete and click the Delete button A If you delete a survey the responses are permanently deleted and are not recoverable However any new responses will reopen the campaign Manage Campaigns Q Advanced Search Delete 3 items found displaying all items 1 DATE CREATED CAMPAIGN 2010 03 17 14 47 52 725 thought24_survey 2010 03 04 14 42 19 194 RatingDemo Figure 2 Delete a campaign 3 To view the details of a campaign click on the campaign name On the Manage Surveys page all the responses for each customer who completed the survey will be displayed Copyright 2011 Grapevine Interactive Pty Ltd Page 6 of 10 Campaign Reporter User Manual Manage Campaigns Date trom E ate to 5 Date created 16 February 2011 14 50 Owner laura Company Test Total Respondents 28 Last Entry 17 February 2011 07 56 First Entry 16 February 2011 16 21 5 Export the results to CSV CREATED DATE INITIAL SURNAME REF_NUM 2011 02
7. ea e a A E EANA ATE EAA AE E 8 6 FAQS nenna E E T es 9 6 1 Some of the result columns expect to appear in the results never do Why cccceeeeees 9 6 2 My survey does not collect any results Why esssssseusssersesrrrssrreresrrrsssrereserressrresserresereeeseeress 9 6 3 Does deleting a survey prevent further responses to the survey ccecceceeseeeescsceeseeeeeeeees 9 SUDDO soree OE Ea 9 Appendix A Sample SUIVOW iissa EEEE EAEE E AA a 10 Copyright 2011 Grapevine Interactive Pty Ltd Page 2 of 10 Campaign Reporter User Manual Abbreviations CSV Comma Separated Values URL Universal Resource Locator Definitions Affiliate Company that is registered with Grapevine and has been provisioned to use one or more of its products or services Broadcast In SMS Broadcast a broadcast is a collection of messages sent out by an Affiliate to mobile phone users Campaign In SMS Broadcast a campaign is a collection of messages sent out by an Affiliate to mobile phone users and the responses received by an Affiliate from mobile phone users Copyright 2011 Grapevine Interactive Pty Ltd Page 3 of 10 Campaign Reporter User Manual 1 Introduction 1 1 What is the purpose of this manual The purpose of this manual is to document Campaign Reporter s web based front end which is used to view survey responses after respondents have submitted them online See Appendix A Sample mobi survey Note You can create
8. il with the following user registration information e Your username and password for Campaign Reporter e The URL for Campaign Reporter You can log in to the Campaign Reporter web site using the username and password provided in the email Note Click on the Forgotten your password link to request a reminder of your login details A reminder will be sent to the email account you used to register with Campaign Reporter 2 2 Logging in to Campaign Reporter s Home page Using the URL sent to you by Grapevine when you were provisioned on the system log in to the Campaign Reporter application Below is an illustration of a demo Affiliate s Home page A Username and password are case sensitive CAMPAIGN REPORTER Home Campaigns Users Welcome back Jakes Campaign Reporter Manage Campaigns Manage Users functions CONTACT US Grapevine Interactive 4 Grapevine contact Tel 2721 702 3333 details Email support vine co za Figure 1 Campaign Reporter Home page Copyright 2011 Grapevine Interactive Pty Ltd Page 5 of 10 Campaign Reporter User Manual There are two main functions in Campaign Reporter e Manage Campaigns e Manage Users administrators only 3 Managing campaigns Using the Manage Campaigns function you can view details of your survey and the specific responses entered by respondents The date range between which respondents completed the survey and the number of respondents to the survey is
9. l 6 FAQs 6 1 Some of the result columns I expect to appear in the results never do Why This can happen when a question doesn t have a default answer and no respondent ever answers this question 6 2 My survey does not collect any results Why This could result from one of the following problems e norespondent has answered your survey e your post URL is missing or incorrect contact Grapevine support to confirm your post URL e your survey name is not unique 6 3 Does deleting a survey prevent further responses to the survey No deleting a survey deletes previous responses As soon as a new respondent submits answers to the survey Campaign Reporter will recreate the survey To stop further responses you need to remove the WAP survey from the WAP address Support If you need assistance please ensure you have all the details of what you were doing in Campaign Reporter so that a support consultant can help you For assistance please contact Grapevine phone 27 21 702 3333 or email support vine co za Copyright 2011 Grapevine Interactive Pty Ltd Page 9 of 10 Campaign Reporter User Manual Appendix A Sample mobi survey GRAPEVINE N T KR Re Tt WwW CE Sample Survey Please complete the demo survey and click submit Required fields Name Surname Date of Birth day month year Gender select Region select ba Mobile Email Submit Figure

Download Pdf Manuals

image

Related Search

Related Contents

MANUAL DE UTILIZARE UTOK 700 D  The PSI3 User's Manual  NR-2000 - NLJD. Owner`s manual.  HDC-50GDX  Desa VMH26PR User's Manual  UP-600/700 Installation-Manual GB  100-876 加速度センサ(3 軸) PS-2119  BLUETOOTH® Laser Mouse VGP-BMS21  Test terrain chaussures de ski de randonnée  1231 - GEMÜ  

Copyright © All rights reserved.
Failed to retrieve file