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XProtect Enterprise 2014: Administrator`s Manual

1. ll leeeee eee Leeeee eene rennen nennen nnn nnn nnn 25 EEGEN 25 INSTALL AND UPGRADE NNN NENNEN NNN ENNEN NENNEN NENNEN NENNEN NNN 27 INSTALL YOUR SYSTEM SOFTWARE ccccccccccnccccccnccncenccnccenesnenneenneenenneeneennennennesnaes 27 AUS FC SIRI ANE 27 INSTALL VIDEO DEVICE DRIVERS NNN ENNEN NNN ENN ENNEN NNN ENN ENNEN NNN ENN ENNEN NNN ENN ENNEN NN 29 www milestonesys com Contents Milestone XProtect Enterprise Administrators Manual 2014 UPGRADE EE 29 About upgrading E 29 ADO HUDOSIBS a E dacncesetns 29 Upgrading from one product version to another product version 30 Upgrading from one current XProtect Professional VMS product to another current XProtect Professional VMS product 1111 eeeee ee Leeeee eere eeeeee enne nennen nnns 31 ABOUT REMOVING SYSTEM COMPONENTS e eene nennen enhn nnn nnn n REENEN anas 31 FIRST UME USE c 33 GET YOUR SYSTEM UP AND RUNNING cccsccesccnsecnseenseenscnsecnsecnseonseensenssensesnsess 33 BEST PRACTICES oec n E EE HN 34 About protecting recording databases from corruption 34 About saving changes to the configuration eese eeeeeeeee erre 35 About USING the built in help E 36 ADoULTFeSIariid EE EEN 37 Monitor storage space USR 37 View video from cameras in Management Applicat
2. 199 Import changes to configuration eee eeieee ee rere eren e eene e nennen nnn n nnn 200 Restore system configuration from a restore point eee 201 GLOSSARY OF TERMS iue serve AAFEPNIU SN UEEDN RIS pHEUIU UNS DKE MIENNE 202 INDE A om HH 209 www milestonesys com Contents Milestone XProtect Enterprise Administrators Manual 2014 Copyright trademarks and disclaimer Copyright 2014 Milestone Systems A S Trademarks XProtect is a registered trademark of Milestone Systems A S Microsoft and Windows are registered trademarks of Microsoft Corporation App Store is a service mark of Apple Inc Android is a trademark of Google Inc All other trademarks mentioned in this document are trademarks of their respective owners Disclaimer This text is intended for general information purposes only and due care has been taken in its preparation Any risk arising from the use of this information rests with the recipient and nothing herein should be construed as constituting any kind of warranty Milestone Systems A S reserve the right to make adjustments without prior notification All names of people and organizations used in the examples in this text are fictitious Any resemblance to any actual organization or person living or dead is purely coincidental and unintended This product may make us
3. Fill in and specify general settings for the Milestone Mobile server Server name Description Mobile server Connection type Client timeout HTTP Login method Enable XProtect Web Client Enable all cameras view Enable actions events and outputs Enable keyframes Enable full size images Direct streaming Configuration backup Server Status Enter a name of the Milestone Mobile server Enter an optional description of the Milestone Mobile server Choose between all Milestone Mobile servers currently installed to the specific XProtect system Only Milestone Mobile servers that are running are shown in the list Choose how clients should connect to the Milestone Mobile server You can choose between the following options HTTP only HTTP and HTTPS or HTTPS Only Set a time frame for how often the Milestone Mobile client must indicate to the Mobile server that it is up and running The default value is 30 seconds Milestone recommends that you do not increase the time frame oelect how you want to log in to the Mobile server server should take place You can choose between the following options Automatic Windows Only or Basic Only Enable the use of XProtect Web Client Enable disable viewing of All Cameras view This view contains all cameras on a recording server user rights permitting Enable disable actions in Milestone Mobile clients Enable disable video stream to stream key fr
4. Access Control Events tab Access Control Event categories allow you to group events The configuration of event categories affects the behavior of access control in the XProtect system and allows you to for example define an alarm to trigger a single alarm on multiple event types Lists the access control events imported from the access control system The integration plug in controls default enabling and disabling of events You can disable or enable events any time after Access Control Event the integration When an event is enabled it is stored in the XProtect event database and is for example available for filtering in the XProtect omart Client Shows the access control unit that can trigger the access control Source Type en www milestonesys com 154 Advanced configuration Milestone XProtect Enterprise 2014 Event Category User defined Categories Access Control Actions Administrator s Manual Assign none one or more event categories to the access control events The system automatically maps relevant event categories to the events during integration This enables a default setup in the XProtect system You can change the mapping at any time Built in event categories are gt Access denied Access granted gt Access request gt Alarm gt Error Warning Events and event categories defined by the integration plug in also appear but you can also define your own event categories see U
5. 131 133 136 Aspect ratio 205 Associated cameras e 154 www milestonesys com Administrator s Manual Associated Cameras tab Access Control 156 ATM 205 Attachment Settings email 147 Audio 91 Audio recording 85 Audio selection 86 Auto Export Rule window settings 179 Automatic configuration wizard 34 40 Continue after scan 41 First page 40 Scanning for hardware devices 41 ocanning options 40 Select hardware manufacturers to scan for 40 Automatic response if running out of disk space 131 AVI 205 B Back up and restore alarm and map configuration e 199 Back up and restore configuration 198 Back up system configuration 31 198 Before you start 10 Best practices 35 C Camera access 135 167 168 169 Camera and database action 61 Camera properties 87 Cameras and storage information 65 Index Milestone XProtect Enterprise 2014 Camera specific scheduling properties 136 Cardholders tab Access Control 160 Carousel 205 Central 152 205 Central properties 152 Change default file paths 192 Clients 16 Codec 205 Configure camera specific schedules 35 68 70 134 136 137 138 Configure email notifications 120 122 126 146 Configure general event handling 111 115 116 123 Configure general scheduling and archiving 35 70 133 135 Configure hardware devices 60 63 64 101 Configure h
6. 1925 168 200 221 950f uS6rt paS5worg l65 192 169 200 222700 006b7 ps8957 1727 L92 1069 2004 2257 90 7 pass 197 1698 200 274 90 UuSBbr pASs Add hardware Import from CSV file CSV file format and requirements www milestonesys com 43 Getting started Milestone XProtect Enterprise Administrator s Manual 2014 The CSV file must have a header line determining what each value on the following lines is about and the following lines must each contain information about one hardware device only A minimum of information is always required for each hardware device HardwareAddress IP address of the hardware device HardwareUsername User name for hardware device s administrator account HardwarePassword Password for hardware device s administrator account If cameras and server are offline specify a HardwareDriverlD for each hardware device you want to add Example ACTi ACD 2100 105 indicates that you should use 105 as the ID if adding an ACTi ACD 2100 hardware device Existing configuration parameters that are not specified in CSV file remain unchanged If a parameter value for an individual camera in the CSV file is empty the existing parameter value remains unchanged on that camera Most system integrators store hardware device information in spreadsheets like Microsoft Excel from which they can save the information as comma separated values in a CSV file HardwareDriverlD The following applies for the information pres
7. 8 Goto XProtect Smart Client If the yellow event indicator lights up for the required camera your generic event works as intended General event properties Ports and polling The General Event Properties window lets you specify network settings to be used in connection with event handling Alert and generic event port SMTP event port FTP event port Polling interval 1 10 second www milestonesys com Specify port number to use for handling events Default port is port 1234 Specify port number to use for sending event information from hardware devices to XProtect Enterprise via SMTP Default port is port 25 Port to use for FTP communication with the hardware device Default port is port 21 For a small number of hardware devices primarily dedicated input output devices see About dedicated input output devices on page 58 it is necessary for XProtect Enterprise to regularly check the state of the hardware devices input ports in order to detect input Such state checking at regular intervals is called polling You can specify in tenths of a second the interval between state checks Default value is 10 tenths of a second that is one second For dedicated input output devices it is highly recommended that the polling frequency is set to the lowest possible value one tenth of a second between state checks For information about which hardware devices require polling see the release note 116 Advanced c
8. Display access request notification gt Specify which cameras microphones or speakers the XProtect Smart Client user connects to via the notification user interface when a given event occurs Also specify the sound to alert the user when the notification pops up To enable more commands in the notification see Add Command Go to PTZ preset gt Specify the camera and select from the pre configured presets a pattern for the camera and the time of return to preset when a given event occurs Action details Start recording gt Specify the cameras that should start recording and the duration when a given event occurs System action gt Specify an action predefined in the XProtect system oelect which commands that should be available as buttons in the access request notification dialogs in the XProtect Smart Client Related access request commands gt Enables all commands related to access request operations available on the source unit For example Open door All related commands gt Enables all commands on the source unit Add command Access control command gt Enables a selected access control command oystem command gt Enables a command predefined in the XProtect system To delete a command click X on the right side Cardholders tab Access Control Use the Cardholders tab to review information about cardholders in the access control system Type the characters of a cardholder na
9. This feature is available in XProtect Smart Client only Properties available in all XProtect software versions Outgoing audio Export evidence as movie clips in AVI format and as still images in JPEG format Export evidence in database format This feature is available in XProtect Smart Client only AVI JPEG export Database export Use the Sequences feature when playing back video from the Sequences selected camera oearch for motion in one or more selected areas of images from the Smart search selected camera This feature is available in XProtect Smart Client only www milestonesys com 167 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Listen to recorded audio from microphones related to the selected Recorded audio camera s You cannot select a feature if the selected camera does not support the relevant feature For example PTZ related rights are only available if the relevant camera is a PTZ camera Some features depend on the user s group s General Access on page 166 properties Square filled check boxes can appear in the lower part of the window if you have selected several cameras and a feature applies for some but not all of the cameras Example For camera A you have selected that use of the Events is allowed for camera B you have not allowed this If you select both camera A and camera B in the list the Events check box in the lower part of the window is square
10. quiet Install video device drivers Video device drivers are installed automatically during the initial installation of your system New versions of video device drivers known as XProtect Device Pack are released from time to time and made available for free on the Milestone website Milestone recommends that you always use the latest version of video device drivers When you update video device drivers you can install the latest version on top of any version you may have installed When you install new video device drivers your system cannot communicate with camera devices from the moment you begin the installation until the moment installation is complete and you have restarted the Recording Server service Usually the process takes no longer than a few minutes but Milestone highly recommends that you perform the update at a time when you do not expect important incidents to take place To install video device drives 1 Onthe system server on which you want to install the new video device drivers version shut down any running surveillance software including any running Recording Server service 2 Run the XProtect Device Pack installation file and follow the wizard 3 When the wizard is complete remember to start the Recording Server service again If you use the Add Hardware Devices Wizard s Import from CSV File option you must if cameras and server are offline specify a HardwareDriverlD for each hardware device you want to
11. By default the log file is stored for seven days To specify another number of days max 9999 overwrite the value in the field The current day s activity is always logged provided audit logging is enabled and there is user activity Therefore if you specify 1 you keep one day plus the current day s activity Note that if you specify O zero audit log files are kept indefinitely disk space permitting Minimum number of seconds between logged events Specifying a high number of seconds between logged events may help reduce the size of the audit log Default is 60 seconds The number of seconds to pass for viewed images to be considered to be within the same sequence Specifying a high number of seconds may help limit the number of viewed sequences logged and reduce the size of the audit log The default is ten seconds 143 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Notifications About notifications In case of problems with hardware activation of motion detection on your camera or similar incidents you can set up your system to send notifications through SMS and or email Email About email With email notifications you can instantly get notified when your surveillance system requires attention Your system can automatically send e mail notifications to one or more recipients when Motion is detected Events occur You can select individually for each event whether you wan
12. NTLM 208 O Online period 49 70 76 88 92 113 135 136 Options e 193 Output e 96 113 Output control on event Events and Output specific properties 114 127 Overview of events and output 109 P Panomorph 208 Performance 179 P frame 208 PIN 208 Ping 209 Polling 209 Port 209 Ports and polling 59 115 117 POS 209 Post recording 209 www milestonesys com Administrator s Manual Pre alarm 209 Pre buffer 209 Pre recording 209 Privacy masking 99 209 PTZ 209 PTZ device properties 60 64 PTZ on event 106 113 PTZ patrolling 68 104 135 137 138 PTZ preset positions 102 106 PUK 209 R Recording 75 80 81 84 92 120 172 210 Recording and archiving paths 93 195 Recording and archiving paths properties 72 Recording and storage properties 72 Recording Server Manager 21 Recording Server service 210 Regular frame rate properties 82 Restore point 210 Restore system configuration 199 Restore system configuration from a restore point e 37 204 S Scheduling 151 Scheduling all cameras 133 Scheduling and archiving 127 Scheduling options 46 133 135 136 137 215 Index Milestone XProtect Enterprise 2014 SCS 210 SDK 210 Server access 11 161 162 Server access properties 162 Server Settings email 148 Server Settings SMS 150 server Status 176 servers e 173 serv
13. Seconds of pre recording You can store recordings from periods following detected motion Post recording and or stop events Select check box to enable this feature Specify the required number of seconds in the neighboring column opecify the number of seconds for which you want to record video from after recording stop conditions that is motion or stop event are met Usually only some seconds of post recording is required but you can specify up to 65535 seconds of post recording Seconds of post recording corresponding to 18 hours 12 minutes and 15 seconds However if specifying a very long post recording time you can potentially run into a scenario where your post recording time spans scheduled or unscheduled archiving times That can be problematic since post recording does not work well during archiving Properties available in XProtect Enterprise and XProtect Professional only Required average frame rate for video from the camera Select Frame Rate number of frames then select the time unit interval second minute or hour Required average frame rate for live video from the camera Select number of frames then select the time unit interval second minute or hour Live Frame Rate If the camera supports dual stream and dual stream is enabled the Live Frame Rate column will be read only with the value Dual streaming which cannot be altered www milestonesys com 46 Getting started Milestone XProtect Ent
14. You cannot specify a path to a network drive If you use a network drive it is not be possible to save recordings if the network drive becomes unavailable If you change the recording path and you have existing recordings at the old location you are asked whether you want to move the recordings to the new location recommended leave them at the old location or delete them Tip If you have several cameras and several local drives are available you can improve performance by distributing individual cameras databases across several drives Only editable if not using dynamic paths for archiving see About archiving on page 126 Path to the folder in which the camera s archived recordings should be stored Default is C MediaDatabase To browse for another folder click the browse icon next to the relevant cell If you change the archiving path and there are existing archived recordings at the old location you are asked whether you want to move the archived recordings to the new location recommended leave them at the old location or delete them Note that if you move archived recordings XProtect Enterprise will also archive what is currently in the camera database In case you wonder why the camera database is empty just after you have moved archived recordings this is the reason Total amount of time for which you want to keep recordings from the camera that is recordings in the camera s database as well as any archived r
15. added at a later stage If you at a later stage want to edit the rights of a user or group 1 Expand Advanced Configuration expand Users right click the required user or group and select Properties 2 Edit General Access on page 166 and Camera Access on page 166 properties These properties determine the rights of the user group Click OK 3 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application User properties User information Edit the user name You can only edit this if the selected user is a User name Basic user Names must be unique and must not contain any of these special characters lt gt amp Only editable if the selected user is of the type basic user Edit the Password password Remember to repeat the password to be sure you have specified it correctly Non editable field displaying whether the selected user is of the User type type basic user or Windows user group Group information Edit the group name Names must be unique and must not contain Group name any of these special characters lt gt amp V 21 www milestonesys com 165 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 General access When you add or edit basic users see Add basic users on page 163 Windows users see Add Windows users on page 163 or groups see Add user groups on pag
16. that is transferring video to the XProtect Enterprise server for live viewing and further processing Control the aggressiveness of reconnection attempts If XProtect Enterprise loses the connection to a camera it will by default attempt to re establish the connection after ten seconds In some Maximum delay between environments for example if using vehicle mounted cameras reconnect attempts through wireless connections camera connections may frequently be lost and you may want to change the aggressiveness of such reconnection attempts You can view live and even record video from a camera outside its online recording schedule To do this you select the Start cameras on client requests and if needed the Enable recording when started on client request options in the following when setting up your scheduling properties for the camera in question Archiving XProtect Enterprise automatically archives see About archiving on page 126 recordings if a camera s database becomes full in earlier versions this was an option configured individually for each camera Properties available in all XProtect software versions www milestonesys com 133 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Specify when you want XProtect Enterprise to automatically move recordings to your archiving path s You can specify up to 24 archiving times per day with minimum one hour between each one Archiving Times S
17. 151 ACCESS control DIO DENIC fc 153 EE 158 PDOUT SCIVER ACCESS p 158 Abbo Lregisiered SCL le 158 www milestonesys com Contents Milestone XProtect Enterprise Administrators Manual 2014 Configure Sever ACCC SS aui iem sa Ir a 159 EE ACCESS DI OD CICS See 159 CEDE ean 161 hsilgdurti cwW ul c 161 Configure master and slave servers eeeeeeee ee ceeeeeeeeee rere nennen nnn 161 Mast r Slave DG 161 BESE lcs 163 ADOUPUSET S P 163 AU DaSiC E 163 Ada WINGOWS MISES ERE T 163 Add user Le Te cc 164 Configure user and group rights ecce ee eeeeeeseeeeeeee eene nennen nnne nnn nnn nnn nnns 165 SOT EO il 165 SERVICE M 169 ABDOU SCN EE e M 169 ENEE EE EE 170 ENEE 170 MODIG SEINE ace siesta ean T 170 ACARM 181 ADOUFE C RN E D m 181 led lv 182 About MME Ee HE 183 e AND Al ln E 183 Add a time profile for alarms eeeeeeee eee
18. 2014 Services About services Administrator s Manual The following services are all automatically installed on the system server if you run a Typical installation By default services run transparently in the background on the system server If you need to you can start and stop services separately from the Management Application see Start and stop services on page 170 Milestone Recording Server service Milestone Image Server service Milestone Image Import service Milestone Log Check service Milestone Event Server service Milestone Mobile service A vital part of the surveillance system Video streams are only transferred to your system while the Recording Server service is running Provides access to the surveillance system for users who log in with XProtect Smart Client Note If the Image Server service is configured in Windows Services to log in with another account than the Local System account for example as a domain user installed instances of XProtect Smart Client on other computers than the surveillance server itself are not able to log in to the server using the server s host name Instead those users must enter the server s IP address Used for fetching pre and post alarm images and storing the fetched images in camera databases Pre and post alarm images is a feature available for selected cameras only that enables sending of images from immediately before and after an event took place fr
19. 240 milliseconds close to KEE once a quarter of a second The interval is applied regardless of Detection interval your cameras frame rate settings Adjusting this setting can help lower the amount of system resources used on motion detection www milestonesys com 54 Getting started Milestone XProtect Enterprise Administrators Manual 2014 Specify whether the full image or a selected percentage of the image should be analyzed For example by specifying 2596 every fourth pixel is analyzed instead of all pixels reducing the system resources used but also offering less accurate motion detection Detection resolution Properties available in XProtect Enterprise only Select Keyframe only if you want motion detection to take place Keyframe Only only on keyframes of the video stream to reduce the system resources used on motion detection Manage user access wizard Use the Manage user access step to add individual users so they can access the system and its clients The access summary at the end of the wizard lists the cameras your users have access to Important When you use the wizard all users you add get access to all cameras including any new cameras added at a later stage You can however specify access settings users and user rights see Configure user and group rights on page 165 separately see Configure server access on page 159 You cannot add users to groups see Add user groups on page 164 Manage user
20. CPU usage history A graph detailing the history of CPU usage by the Mobile server About accessing logs and exports The Mobile Server Manager lets you quickly access the log file of the day open the folder to which logs files are saved and open the folder to which exports are saved To open any one of these right click the Mobile Server Manager and select Open Today s Log File Open Log Folder or Open Export Folder respectively Important If you uninstall Milestone Mobile from your system its log files are not deleted Administrators with proper rights can access these log files at a later timer or decide to delete them if they are not needed any longer The default location of the log files is in the ProgramData folder If you change the default location of log files existing logs are not copied to the new location nor are they deleted Edit certificate If you want to use a secure HTTPS protocol to establish connection between your mobile device or the XProtect Web Client and the Mobile server you must have a valid certificate for the device or web browser to accept it without warning The certificate confirms that the certificate holder is authorized to establish the connection When you install the Mobile server you generate a self signed certificate if you run a Typical installation If you run a Custom installation you get the choice between generating a self signed certificate or loading a file containing a certificate issued
21. CS eege 106 Configure microphones or speakers ccccceesseeeeeeeeenseeeeeeessseeeeeeeesseeeeeeeesseeeseoennseessees 106 Show or hide microphones or speakers eee ee eeeeeee eee eeeee enne nnne 107 Microphone DIO PGMS c 107 EVENTS AND OUTPUT M M 108 About input and OUT DUN c 108 About events and OuUtpUt e 108 Overview of events and OuUtpUt ssnnnusnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn nnn 108 Add an analytics event rg occa crest reese ce merci nux asian Uie cena nat nUIs cdam ix ddy ue eie du Fee muRNS Und EE UNE TUSEE EE 110 Add a hardware input CVG E 110 Add a hardware OUTDO SE 111 Add a manual event E 112 Add a generit EVEN rosserie EE EDU m 112 ROO a UME CV E 113 Configure hardware output on event sssssnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nennen nnn 113 Configure general event handling 1 ee eee Leeeee ecce eeeee enne n nnne 114 Generate alarms based on analytics events ecceeeeee ee reeeeeeen 114 E LE pl ctm 114 General event en E 116 Events and output DEBAT ee 117 SCHEDULING AND ARCHIVING enk KKK ENKEN KEEN NEEN REENEN KKK KEEN KEEN NEEN REENEN 125 PROUT E Ee Un Te T H G 125 www milestonesys com Contents Milestone XProtect Enterprise Administrators Manual 2014
22. Click button to clear all selections in the Apply Template column Apply template on selected cameras Apply the value from the template to selected cameras Adjust motion detection wizard The Adjust Motion Detection wizard helps you quickly configure your cameras motion detection properties Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance server and the Management Application at the same time Therefore Milestone recommends that you stop see Start and stop services on page 170 the Recording Server service when you configure such devices for motion detection and PTZ See also View video from cameras in Management Application on page 38 www milestonesys com 52 Getting started Milestone XProtect Enterprise Administrator s Manual 2014 Adjust motion detection Exclude regions Disable motion detection in specific areas of cameras views in the Exclude regions section of the wizard Disabling motion detection in certain areas may help you avoid detection of irrelevant motion for example if a camera covers an area where a tree is swaying in the wind or where cars regularly pass by in the background Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance server and the Management Application at the same time Milestone recommends that you stop see Start and stop services on page 170 the Recording Server service when you configure su
23. IP address or hostname for use when the system Internet address server should be available from the Internet opecify a port number for use when the system should be available Internet port from the Internet The default port number is 80 You can change the port number if needed You can limit the number of clients allowed to connect at the same time Depending on your XProtect Enterprise configuration and the performance of the hardware and network used limiting the number of simultaneously connected clients may help reduce server load If more than the allowed number of simultaneously connected clients attempt to log in only the allowed number of clients will be allowed access Any clients in excess of the allowed number will receive an error message when attempting to log in By default a maximum of ten simultaneously connected clients are Max number of clients allowed To specify a different maximum number simply overwrite the value Tip To allow an unlimited number of simultaneously connected access clients type 0 zero in the Max number of clients field A four minute session timeout period applies for client sessions on XProtect Enterprise In many cases client users may not notice this at all However the session timeout period will be very evident if you set the Max number of clients value to 1 When that is the case and the single allowed client user logs out four minutes must pass before it will be possible to log
24. Leeeeeeee erre eene nennen nennen 183 SERIES 184 INE PLU GAINS D 188 ADOUT MIP pIUO INS saae a EEOAE E a EENE 188 SETTINGS X 189 www milestonesys com Contents Milestone XProtect Enterprise Administrators Manual 2014 ABOUT AUTOMATIC DEVICE DISCOVERY seen nennen nnn nnn nnn nnn nnne RENE 189 ABOUT CUSTOMER DASHBOARD e eeern nennen enn n nnn n ann h nasa n uana KENNEN 189 DISABLE INFORMATION COLLECTION 4 eene nnne nnn n nnn nnn n nnn nnnm nana nna 189 CHANGE DEFAULT FILE PATHS serre enne nnne nnn nnn nnn una RE ERKENNEN KENNEN 189 OP let e X X X 190 erar eegene 190 Ez iD RI MERE ER s 192 BICI HITS PANS ciani EE aaa EE naai 192 Access Control Seting Sesiinae a aaa a 192 PUVA TCS Event SUING CC 193 Sud e E 193 SYSTEM MAINTENANCE eegen 195 BACK UP AND RESTORE CONFIGURATION eese enne nnn nnn nnn anna hann REENEN 195 About back up and restore of configuration eeeeeee recen 195 BACK UD System COMIC UMAION m nnn 195 Restore system configuration eccceceeseeeseeeeeeeeeseeeeeeeeaseeeeeneeaseeeeneoeaseeeeneneaseeeennoeanenes 196 Back up and restore alarm and map configuration 196 Export and import management application configuration
25. Properties available in XProtect Enterprise and XProtect Professional only Required average frame rate for live video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate Live Frame Rate specified under normal mode If the camera supports dual stream and dual stream is enabled the Live Frame Rate column will be read only with the value Dual streaming which cannot be altered Required average frame rate for recorded video from the camera Select number of frames then select the time unit interval second Recording Frame Rate minute or hour The frame rate must be higher than the frame rate specified under normal mode Note Speedup does not necessarily have to be based on motion or events you can also use scheduling to configure speedup based on particular periods of time If you prefer such time based speedup you should still enable the use of speedup by selecting the Enable speedup check box Dual stream This additional stream feature lets you use the alternative stream of the camera It enables two independent streams to the recording server a stream for live viewing and another stream for recording purposes with different resolution encoding and frame rate Enable dedicated live stream Select the type of the live stream Stream settings for viewing live Stream video and for recording video may very well be different in
26. Select this check box to record all frames when an event occurs and until another event occurs Use of this feature requires that events have been defined and that you select start and stop events in the neighboring lists Use when recording on Event or Motion Detection amp Event Select required start event The camera begins recording all frames when the start event occurs Select required stop event The camera only records keyframes when the stop event occurs This additional stream feature lets you use the alternative stream of the camera It enables two independent streams to the recording server a stream for live viewing and another stream for recording purposes with different resolution encoding and frame rate Select the type of the live stream Stream settings for viewing live video and for recording video may very well be different in order to get the best result Select the resolution of the camera Select the camera s live frame rate per second FPS When you configure video and recording see About video and recording configuration on page 64 for specific cameras properties include the possibility of selecting a default microphone and or speaker for the camera With a default microphone and or speaker selected for a camera audio from the microphone and or speaker is automatically used when you view video from the camera If a microphone speaker is attached to the same hardware device as the camera that particu
27. Some hardware devices do not require user name password for access To specify which device driver to use for the new hardware device you can Password e Select the video device driver in the Hardware device type list and then click Auto detect Verify Hardware Device Type to verify that the driver matches the hardware device or e Click Auto detect Verify Hardware Device Type to automatically detect and verify the right driver When the right driver is found the Serial number MAC address field displays the MAC address of the new hardware device When done click Next Camera and database action On the last page of the Replace Hardware wizard decide what to do with the camera and the database containing recordings from the camera attached to the old hardware device For multi camera devices such as video encoders you must decide what to do for each video channel on the new hardware device www milestonesys com 60 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 The table in the left side of the wizard page lists available video channels on the new hardware device For a regular single camera hardware device there are only one video channel For video encoders there are typically several video channels 1 For each video channel use the table s Inherit column to select which camera from the old hardware device should be inherited by the new hardware device Decide what to d
28. Used when you add a new Matrix recipient or edit the properties of an existing one The name appears in various day to day usage situations Therefore is a Name good idea to use a descriptive and unambiguous name Names must be unique and must not contain any of these special characters lt gt amp V 21 IP address of the Matrix recipient used when adding a new Matrix Address recipient or editing the properties of an existing one www milestonesys com 137 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 opecify the port number to be used when sending commands to the Matrix recipient Used when adding a new Matrix recipient or editing Port the properties of an existing one The Matrix recipient will listen for commands on this port By default port 12345 is used you can of course specify another port number Specify the password to be used when communicating with the Password Matrix recipient Used when adding a new Matrix recipient or editing the properties of an existing one Select if the relevant Matrix recipient is an XProtect Smart Client If you use XProtect Smart Client distribution of Matrix triggered live video takes place slightly differently Matrix recipient is an XProtect Smart Client Clear Hemoves any content in the Name Address and Password fields Updates the properties of the selected Matrix recipient with the Update changes made during editing Available onl
29. a dynamic archiving path Add Add the path specified in the New path field to the list Remove a selected path which has previously been manually Remove added from the list You cannot remove any of the initially listed paths not even when they are selected Video recording properties When you configure video and recording see About video and recording configuration on page 64 you can specify certain properties for many cameras in one go Either in order to speed up things or www milestonesys com 73 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 because the properties in question are shared by all cameras rather than being specific to individual cameras The term recording means saving video and if applicable audio from a camera in the camera s database on the surveillance system server Video audio is often saved only when there is a reason to do so for example as long as motion is detected when an event occurs and until another event occurs or within a certain period of time You can edit all properties on a white background You cannot edit properties on a light blue background Note that you can also specify all of the Video Recording properties individually for each camera see Recording on page 91 The template can help you configure similar properties quickly Say you have 20 cameras and you want to change the recording path archiving path and retention time for all o
30. a menu from which you can easily access Mobile server functionality You can e Open XProtect Web Client see Access XProtect Web Client on page 19 e Start stop and restart the Mobile service see Start stop and restart Mobile service on page 180 e Fill in or change surveillance server credentials see Fill in edit surveillance server credentials on page 180 e Show edit port numbers on page 180 e Edit certificate on page 179 e Open today s log file see About accessing logs and exports on page 179 e Open log folder see About accessing logs and exports on page 179 e Open export folder see About accessing logs and exports on page 179 www milestonesys com 178 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 e Show Mobile server status see About show status on page 179 e Access the Milestone Mobile Help website where you find manuals frequently asked questions FAQs and product demonstration videos About show status If you right click the Mobile Server Manager and select Show Status or double click the Mobile Server Manager icon a window opens showing the status of the Mobile server You can see the following Server running since Time and date of the time when the Mobile server was last started Connected users Number of users currently connected to the Mobile server CPU usage How many 96 of the CPU is currently being used by the Mobile Server
31. access Basic and Windows users Active Directory is supported in XProtect Enterprise 20134 and XProtect Professional 2013 only You can add client users in two ways You can combine these if you need to Create a dedicated surveillance system user account with basic Basic user user name and password authentication for each individual user Import users defined locally on the server or from Active Directory Windows user and authenticate them based on their Windows login Note You must define users as local PC users on the server and disable simple file sharing on the server Add Basic users 1 Specify a user name and password and click the Add Basic User button Repeat as required Add Windows users 1 Click Add Windows User to open the Select Users or Groups dialog You can only make selections from the local computer even if you click the Locations button www milestonesys com 55 Getting started Milestone XProtect Enterprise Administrators Manual 2014 2 n Enter the object names to select enter the user name s then use the Check Names feature to verify the user name If you enter several user names separate each name with a semicolon Example Brian Hannah Karen Wayne 3 When done click OK Important When a user who has been added from a local database logs in with a client the user should not specify any server name PC name or IP address as part of the user name Example of a correctly specified
32. access control integration 153 About accessing logs and exports 181 182 About administrator rights 11 About alarms 184 187 About archiving 47 49 50 51 52 53 66 73 74 76 86 94 128 136 195 About archiving audio 130 About archiving locations 129 About archiving schedules 131 About archiving to other locations 129 About automatic device discovery e 192 193 About back up and restore of configuration 198 About Central 152 About Customer Dashboard 192 193 About database resizing 66 About daylight saving time 11 About dedicated input output devices 59 117 About direct streaming 173 About dynamic archive paths 129 About email 146 About events and output 109 www milestonesys com Administrator s Manual About hardware devices 58 About important port numbers 10 About input and output 109 About licenses 25 About logs 141 About maps 185 186 About master and slave 164 About Matrix video sharing 35 138 About Matrix recipients 138 About microphones 58 107 About Milestone Mobile client 18 About minimum system requirements 10 About MIP plug ins 191 About Mobile server 173 About Mobile Server Manager 20 181 About motion detection 66 70 97 About notifications 113 146 About protecting recording databases from corruption e 35 95 About recording audio 58 About registered services 162 About removing system
33. access the administrator account Some eme hardware devices do not require user name password for access The driver to scan for for your hardware device By default the Driver wizard shows the Autodetect option The Autodetect option finds the relevant driver automatically Select a manufacturer if you know the specific manufacturer to reduce scanning time Once you have added the number of devices and cameras you want to add your system sets up storage for you Storage is the location to which your system saves recordings By default your system chooses the location with most available disk space Import from CSV file Import data about hardware devices and cameras as comma separated values CSV from a file This is a highly effective method if you set up several similar systems Add Hardware Devices wizard Import from CSV File example of CSV file The following is an example of a CSV file for use when cameras and server are online It includes the parameters HardwareAddress HardwarePort HardwareUsername HardwarePassword and HardwareDriverlD Note that HardwareUserName and HardwareDriverlD are optional parameters You can leave out the HardwareUsername if you have not changed the default HardwareUsername for the device HardwareDriverlD is an optional field If empty it is automatically set to autodetect HardwareAddress HardwarePort HardwareUsername HardwarePassword Hardwa reDriverID 19274141605 200 220 905nfPOOt pdss L295
34. add To view a current list of IDs view the release notes for the XProtect Device Pack used in your organization Alternatively visit the Milestone website for the latest information Upgrade About upgrading If you want to upgrade your system you can do this in different ways You can e Perform an upgrade from one product version to a newer version of the same product for example upgrading from XProtect Enterprise 2013 to XProtect Enterprise 2014 e Perform an upgrade from one XProtect product to another XProtect product for example upgrading from XProtect Essential to XProtect Professional You can also downgrade a product if needed Upgrading your software gives you access to more or expanded functionality About updates Milestone regularly release service updates that offers improved functionality and support for new devices www milestonesys com 29 Install and upgrade Milestone XProtect Enterprise Administrators Manual 2014 When a new version of your VMS software is available a message in the yellow notification bar informs you that you can update the software Milestone recommends that you always install the latest version of your surveillance software to ensure that your software is running as smoothly as possible Upgrading from one product version to another product version About upgrading from one product version to another product version You can upgrade your entire system configuration from one product ve
35. and expand the hardware device to which the relevant microphone or speaker is attached 2 Right click the relevant microphone or speaker and select Properties www milestonesys com 106 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 3 Specify properties see Speaker properties on page 64 as required Configuration of microphones and speakers in your system is very basic You control volume settings and similar settings on the microphone or speaker units themselves Show or hide microphones or speakers If you have added more microphones or speakers to your system than you need you can hide the ones you do not need by right clicking the relevant microphone or speaker and select Hide If you need the hidden microphone speaker again you can right click the overall microphone or speaker icon and select Show Hidden Items Microphone properties When you configure video and recording see About video and recording configuration on page 64 for specific cameras you can determine when to record audio Your choice applies for all cameras on your system Microphone properties Microphones are by default enabled meaning that they can transfer audio to your system If needed you can disable an individual En microphone in which case no audio is transferred from the microphone to your system The name as it appears in the Management Application as well as Name in clients You can overwrite the e
36. and release at the required end point o You specify each day separately o You specify time in increments of five minutes XProtect Enterprise helps you by showing the time over which your mouse pointer is positioned 06 00 03 00 ul vi If you base your schedule profile or parts of it on events within periods of time remember to select Start event and Stop event from the lists below the calendar section o Use the Configure events list located below the other fields to define events that suit your needs o To delete an unwanted part of a schedule profile right click it and select Delete o To quickly fill or clear an entire day double click the name of the day o As an alternative to dragging inside the calendar section use the Start time End time and Day fields then the Change Period or Set Period button as required When using the Start time and End time fields remember that time is specified in increments of five minutes You cannot specify a period shorter than five minutes and you can only use times like 12 00 12 05 12 10 12 15 etc If you specify a time outside of the five minute intervals such as 12 13 you will get an error message Configure when cameras should do what Use the scheduling feature to configure when e Cameras should be online and transfer video to your system e Cameras should use speedup to use a higher than normal frame rate e You want to receive email and or SMS notifications regardi
37. archive recordings so databases never become full The more you expect to record the more often you should archive You can also change the retention time which is the total amount of time you want to keep recordings from a camera recordings in the camera s database as well as any archived recordings under the properties of the individual camera Your system automatically archives recordings if a camera s database becomes full You only specify one time limit the retention time as part of the general Recording and Archiving paths properties Note that retention time determines when archiving takes place Retention time is the total amount of time for which you want to keep recordings from a camera that is recordings in the camera s database as well as any archived recordings Backup of archives Milestone does recommend that you create backups based on the content of camera databases as it may cause sharing violations or other malfunctions Instead create backups based on the content of archives If you have not specified separate archiving locations for separate cameras you could back up the default local archiving directory Archives Important When you schedule a backup make sure the backup job does not overlap with any scheduled archiving times If archiving fails Under rare circumstances archiving may fail for example due to network problems However in XProtect Enterprise this does not pose a threat XProtect Enterprise c
38. components 32 About replacing cameras 26 About replacing hardware devices 59 About restarting services 38 About saving changes to the configuration 36 209 Index Milestone XProtect Enterprise 2014 About saving configuration changes in XProtect Enterprise 8 1 and streamlined software versions 174 About scheduling 127 About scheduling of notifications 151 About seeing license information 26 About server access 161 About services 66 172 About show status 182 About SMS 149 About speakers e 58 About the Getting started page 40 About the Replace Hardware Device wizard 27 60 61 64 About time profiles for alarms 186 About time servers 11 About updates 31 About upgrading 30 About upgrading from one current XProtect Professional VMS product to another current XProtect Professional VMS product 32 About upgrading from one product version to another product version 31 About users 166 About using the built in help 37 About video and recording configuration 34 65 68 72 74 80 81 84 85 86 87 88 91 92 93 96 97 101 108 137 About Video push 174 www milestonesys com Administrator s Manual About viewing archived recordings 133 About virus scanning 12 133 About XProtect Smart Client 16 About XProtect Web Client 20 Access control 153 Access Control Actions 158 Access Control Events tab Access Control 157 Access contro
39. designate one server per Software License Code SLC as master server and an unlimited number of slave servers To check the connection of your slave servers you can verify the connection to your slaves by clicking Update Status and let the system report the number of connected slaves back to you Configure master and slave servers 1 Expand Advanced Configuration right click Master Slave and select Properties 2 Select the Enable as master server check box 3 Click Add to add a slave server 4 Specify slave server properties When ready click OK Master slave properties You can set the following properties for master servers and slave servers Master server properties Properties available in XProtect Enterprise and XProtect Professional only www milestonesys com 161 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 Enable as master server Select to enable as master server Set timeout of slave update See Update Status on Slaves further Timeout below Add Lets you add slave servers Select Master Server in the list and click the Add button Properties available in XProtect Enterprise only Select this to enable support of slaves running XProtect Enterprise versions prior to version 8 0 Pre version 8 0 slaves Selecting Pre version 8 0 slaves disables the update slave status feature for all slaves both pre 8 0 and beyond See Update status on slaves further below When you sele
40. detection for a camera you should configure the camera s video properties see General on page 86 such as compression resolution and more Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance server and the Management Application at the same time Therefore Milestone recommends that you stop see Start and stop services on page 170 the Recording Server service when you configure such devices for motion detection and PTZ See also View video from cameras in Management Application on page 38 Enable or disable see About motion detection on page 65 the Enable m l built in motion detection Turn the grid on and off Turning the grid off may provide a less obscured view of the preview image You select the areas to exclude from motion detection the same way as when the grid is visible When the grid is turned on the preview image is divided into small sections by a Show grid grid To define areas which should be excluded from motion detection drag the mouse over the areas in the preview image while pressing the mouse button down The left mouse button selects a grid section and the right mouse button clears a grid section Selected areas are highlighted in blue Quickly select all grid sections in the preview image This can be useful if you want to exclude motion detection in most areas of the Include All l l image in which case you can clear the few sections in wh
41. device in question for exact information To verify that your hardware output works click the Test Output button Manual event When you add manual events see Add a manual event on page 112 specify the following properties Properties available in all XProtect software versions Contains a Global node and a list of all defined cameras You can configure as many manual events as required no matter whether List of defined global events they are global or camera specific A sign next to the Global node and cameras indicates that one or more global manual events have already been configured A sign next to a camera indicates that one or more manual events have already been configured for that camera www milestonesys com 120 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 opecify a name Names must be unique and must not contain any of these special characters lt gt amp V 2 Event name Some cameras only support event names of a certain length and or with a certain structure Refer to the camera s documentation for exact details Only available if e mail notification see Configure email notifications on page 144 is enabled Select if XProtect Enterprise Send e mail if this event should automatically send an e mail when the event occurs occurs Recipients are defined as part of the e mail notification configuration When using e mail notifications also bear in mind in
42. device recognized the sensor operatione Most hardware devices are capable of showing this in their configuration interfaces or via CGI script commands Also check the XProtect Enterprise release notes to verify that the hardware device and firmware used supports input and output controlled operations You do not have to configure hardware input units separately Any hardware input units connected to hardware devices are automatically detected when you add the hardware devices to your system The same goes for hardware output but hardware output does require some simple configuration in your system If you want to configure hardware output and automatically trigger output when events occur so that for example lights are switched on when a door is opened or when motion is detected in video see Add a hardware output on page 111 and Configure hardware output on event on page 113 About events and output You can use events and output of various types to automatically trigger actions in your system Examples of actions starting or stopping recording on cameras switching to a particular video frame rate triggering notifications making PTZ cameras move to specific preset positions You can also use events for activating hardware output You can also configure events and output to generate alarms Events can be divided in to e Internal events system related for example motion server responding not responding archiving problems and
43. during the same process This does not have impact on how users find and view archived recordings Dynamic archiving paths are general for all your cameras You cannot configure dynamic archiving paths for individual cameras When deciding which drives to use for dynamic archiving consider the pros and cons in the following examples in which we assume that the default archiving path is on drive C drive letters are examples only different drive letters may of course be used in your organization e Camera records to drive C and archives to drive C www milestonesys com 127 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 If the path containing the camera s database is on one of the drives you have selected for dynamic archiving your system tries to archive to that drive first Archiving takes place quickly but may also fill up the drive with data fairly quickly e Camera records to drive C and archives to drive D Recordings and archives are on separate drives Archiving takes place less quickly Your system will first temporarily store the archive in the local default archiving directory on C then immediately move the archive to the archiving location on D Therefore you need sufficient space to accommodate the temporary archive on C e Camera 1 records to drive C and archives to drive D while Camera 2 records to drive D and archives to drive C Avoid this One camera s archiving ma
44. e nennen nennen 45 Configure storage Live and recording settings motion JPEG cameras 46 Configure storage Live and recording settings MPEG cameras 47 Configure storage Drive selection e ll eeeeee eee Leeeee eene rennen nennen nnn 49 Configure storage Recording and archiving settings 51 ADJUST MOTION DETECTION WIZARD e KN KREE KKK EN KK NEEN KKK EN KKK EN KKK EN KKK KN us 52 Adjust motion detection Exclude regions ee ecce 53 Adjust motion detection Motion detection eeeeeee ecce 53 MANAGE USER ACCESS WIZARD 2 5 nns ee nna on ona nona annua o ns mona ann anna son raa KEREN 55 Manage user access Basic and Windows users ee ecce 55 Manage user access Access summary eeeeeeeeee eese nennen nennen nnn nnn nnne annuas 56 ADVANCED CONFIGURATION e eene nene nnn 57 SEET Ee 57 ABOUL hardware E 57 ee ue e el 57 KEEN 57 ADOUT FECOIGING audi c 57 About dedicated input output GEVICES cccceeseeeceeseeeceenseescenseeseoseeeeonseesoenseeseonees 58 About replacing hardware devices e eeeeee eee Leeeeee eee nenne nennen nnn nnn nn
45. event indicator Lights up when a relevant event has taken place e Ared 8m motion indicator Lights up when motion has been detected e An optional green E video indicator Lights up when video is received from the camera You can turn off the bar in which the indicators are displayed in XProtect Smart Client Do not turn off if XProtect Smart Client must rely on event notifications Select required events 1 In the Available events list select the relevant event You can only select one event at a time 2 Click the gt gt button to copy the selected event to the Selected Events list 3 Repeat for each required event If you later want to remove an event from the Selected Events list select the relevant event and click the button Output When you configure video and recording see About video and recording configuration on page 64 for specific cameras you can also associate a camera with particular hardware output see Add a hardware output on page 111 for example the sounding of a siren or the switching on of lights Associated output can then be activated automatically when motion is detected in video from the camera or manually when Smart Client users with the necessary rights see Configure user and group rights on page 165 view live video from the camera 1 In the Available output list select the required output It is only possible to select one output at a time If you have not yet defined a
46. filled Another example Camera C is a PTZ camera for which you have allowed the PTZ preset positions feature whereas camera D is not a PTZ camera If you select both camera C and camera D in the list the PTZ preset positions check box is square filled Alarm management When you add or edit basic users see Add basic users on page 163 Windows users see Add Windows users on page 163 or groups see Add user groups on page 164 specify their XProtect Smart Client alarm management rights Allows users of the XProtect Smart Client to e Manage alarms for example change priorities of alarms and re delegate alarms to other users e Acknowledge alarms in the XProtect Smart Client s alarm Manage g list and maps e Change state for example from New to Assigned of several alarms simultaneously otherwise state must be changed on a per alarm basis Allows users of the XProtect Smart Client to View e View alarms e Print alarms reports Disable Allows users of the XProtect Smart Client to disable alarms Access control management When you add or edit basic users see Add basic users on page 163 Windows users see Add Windows users on page 163 or groups see Add user groups on page 164 specify access control settings Allows the relevant user to use any access control related features Use Access Control in XProtect Smart Client www milestonesys com 168 Advanced configuration Milestone XProtect Enterprise
47. for a master slave setup your added devices initially run on temporary licenses that you must activate before a certain period of time ends This is called the grace period If grace periods expire on one or more of your devices and you have not activated any licenses recording servers and cameras do not send data to the surveillance system Milestone recommends that you activate your licenses before you make final adjustments to your system and its devices If you add more device channels than you currently have licenses for you must buy additional licenses before the cameras can send data to your system If you are short of licenses you can disable less important cameras to allow new cameras to run instead To disable or enable a camera expand Hardware Devices Select the relevant hardware device right click the relevant camera and select Enable or Disable www milestonesys com 24 System overview Milestone XProtect Enterprise Administrators Manual 2014 Note that if your system is connected to the Internet your licenses are automatically activated as you add devices to system You do not need to specify any user name or password The system checks every fifteen minutes if the license file corresponds to the number of installed cameras If you have added cameras within that time frame the system automatically adds the license for these cameras as well For a step by step guide of how to license your device channels as well as your sy
48. for example time out Event sent to Event Server but no reply received most likely due Error receiving response from to network problems or port being busy see the Event Server log Event Server typically located at ProgramData Milestone XProtect Event Server logs can be opened in Microsoft Notepad or similar tool Analytics event unknown by The Event Server service does not know the event most likely due Event Server to the event or changes to the event not having been saved Invalid analytics event received by Event Server Event format is somehow incorrect Sender unauthorized by Event Most likely your machine is not on the list of allowed IP Server addresses host names An Event Server error Open the Event Server log in Microsoft Internal error in Event Server Notepad or similar tool The log is typically located at ProgramData Milestone XProtect Event Server logs Response is invalid Possibly due to port being busy or network Invalid response received problems Open the Event Server log in Microsoft Notepad or from Event Server similar tool The log is typically located at ProgramData Milestone XProtect Event Server logs Response is valid but not understood Possibly due to port being Unknown response from busy or network problems Open the Event Server log in Microsoft Event Server Notepad or similar tool The log is typically located at ProgramData Milestone XProtect Event Server logs Please contact your
49. higher the FPS the smoother the motion appears Note however that a high FPS may also lead to a large file size when video is saved Frame rate A measurement indicating the amount of information contained in motion video typically measured in FPS FTP File Transfer Protocol standard for exchanging files across the internet FTP uses the TCP IP standards for data transfer and is often used for uploading or downloading files to and from servers G GOP Group of pictures individual frames grouped together forming a video motion sequence Grace period When you install your system configure it and add recording servers and cameras your system runs on temporary licenses These need to be activated before a certain period ends This is the grace period GSM Global System for Mobile communications a standard for mobile telephony GUID Globally unique identifier unique 128 bit number used to identify components on a Windows system Glossary of Terms Milestone XProtect Enterprise 2014 H 264 A standard for compressing and decompressing video data a codec H 264 is a codec that compresses video more effectively than older codecs and it provides more flexibility for use in a variety of network environments Hardware device When you add a digital camera to your system you are not adding the camera itself only but rather hardware devices Hardware devices have their own IP addresses or h
50. license and allows you to add a number of cameras to your system device licenses This means that you only need to make sure that you add this file to the system in order for your system to be fully working In the following see additional information about base licenses and device licenses Add on licenses are separate licenses that you purchase along with the add on software Base license When you install the system you can add a license file to the system right away to license your software and use the full version of the system If you install the system in Trial mode instead you run on a temporary license which is valid for 30 days When the 30 days have passed you must purchase a license for the system in order to keep using the system and access its recordings Hardware licenses When you purchase the system you also purchase a certain number of licenses for the number of hardware devices for example video encoders or cameras that you want to run on the system One hardware device license enables you to run as many camera speaker microphone input and output devices that the hardware device consists of It also enables you to run the hardware device multiple times on one site or multiple times on multiple sites Note that speakers are only supported by some XProtect Professional VMS products Once you have installed the various system components configured the system and added cameras as well as additional recording servers
51. operators computers If you have added more microphones to your system than you need you can hide the ones you do not need by right clicking the relevant microphone or speaker and select Hide If you need the hidden microphone again you can right click the overall microphone icon and select Show Hidden Items About speakers Speakers are attached to devices and typically physically located next to cameras They can typically transmit information to people near a camera Operators with the necessary rights can talk through speakers using XProtect Smart Client provided the computer running XProtect Smart Client has a microphone attached Example An elevator is stuck Through a camera mounted in the elevator XProtect Smart Client operators can see that there is an elderly lady in the elevator A microphone attached to the camera records that the lady says am afraid Please help me out Through a speaker attached to the camera operators can tell the lady that Help is on its way You should be out in less than fifteen minutes If you have added more speakers to your system than you need you can hide the ones you do not need by right clicking the relevant peaker and select Hide If you need the hidden speaker again you can right click the overall speaker icon and select Show Hidden Items About recording audio If you record audio it is important that you note the following e Your system only records incoming audio from micro
52. order to speed up things or because the properties in question are shared by all cameras rather than being specific to individual cameras With a default microphone and or speaker selected for a camera audio from the microphone and or speaker is automatically used when you view video from the camera Note that all of the properties can also be specified individually for each camera Properties available in all XProtect software versions The template can help you configure similar properties quickly Say you have 20 cameras and you want to change the recording path archiving path and retention time for all of them Instead of having eris to enter the same three pieces of information 20 times you can simply enter them once in the template and then apply the template to the 20 cameras with only two clicks Apply Template Select which cameras you want to apply the template for Use one of the two Set buttons to actually apply the template The name as it appears in the Management Application as well as in clients You can overwrite the existing name with a new one Names must be unique and must not contain any of these special characters lt gt amp V 2 Camera Name Default Microphone select a default microphone www milestonesys com 85 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Click the Open button to configure detailed and or camera specific Camera settings such as event
53. output 109 Events and output properties 118 Export 178 Export and import management application configuration 198 202 Express 41 42 F Fill in edit surveillance server credentials 181 183 Final summary 155 First time use 34 Fisheye 60 100 101 206 FPS 206 Frame rate 206 Frame rate MJPEG 81 137 Frame Rate MPEG 84 FTP 206 G General 49 76 87 92 97 176 193 General access 167 168 169 171 www milestonesys com Administrator s Manual General event properties 117 General scheduling properties 133 General Settings tab Access Control 155 Generate alarms based on analytics events 115 Generic event 123 Get your system up and running 28 34 201 Getting started 40 GOP e 206 Grace period e 206 Group information e 168 GM 206 GUID 207 H H 264 207 Hardware detection and verification 43 Hardware device 207 Hardware devices 58 Hardware input event 112 113 120 Hardware name and video channels 63 Hardware output 121 Hardware properties 63 Host 207 Hotspot 207 I O 207 If the camera uses the MJPEG video format e 77 Index Milestone XProtect Enterprise 2014 If the camera uses the MPEG video format 79 l frame 207 Image Server 207 Import changes to configuration 203 Import from CSV file 42 43 44 Information driver selection and verification e 43 Install and upgrade
54. password protection for the Management Application if needed Decide who should have client access which rights they should have See Configure User Access wizard see Manage user access wizard on page 55 Add basic users on page 163 Add user groups on page 164 and Configure user and group rights on page 165 Configure XProtect Download Manager Manage which features users see on a targeted welcome page when they connect to the system server The features can include access to client applications additional client language versions plug ins and more XProtect Download Manager comes with a default configuration that ensures that users get access to XProtect Smart Client in the same language as your system server See Use XProtectDownload Manager The above list represents the configuration steps that most administrators are likely to cover You can of course do more configuration for example if your organization wants to use the Matrix see About Matrix video sharing on page 136 video sharing feature Best practices About protecting recording databases from corruption You can select which action to take if a camera database becomes corrupted The actions include several database repair options While it is good to have such options Milestone recommends that you take steps to ensure that your camera databases do not become corrupted www milestonesys com 34 First time use Milestone XProtect Enterprise Administrators Manu
55. push channel If you do not associate the Video push channel with an already created user you cannot use Video push in your Milestone Mobile client when you log in d Add the Video push driver as a hardware device see Add a Video push driver as a hardware device on page 172 to the system You must choose the Manual hardware device detection method as the Video push driver does not show up in automatic hardware searches 5 Onthe Video Push tab click Find Cameras If successful the newly added Video push driver appears in this list Save your configuration to make the Video push driver ready for use www milestonesys com 171 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 You can remove video push channels you do not require To do so select the relevant channel and click Remove in the bottom right corner Add a Video push driver as a hardware device If you add a Video push channel you must add the Video push driver to your Management Application Management Client To do so 1 Open the Add New Hardware Wizard in your Management Application Management Client 2 Choose the Manual option The Video push driver will not be detected in automatic hardware searches 3 Specify hardware device settings see Add hardware devices settings on page 172 and select the hardware driver manually 4 Once finished your Video push driver must be associated with your Video push channel To do so retu
56. regarded as motion Areas in which motion is detected are highlighted in green in the preview image Select a slider position in which only detections you consider motion are highlighted The more you drag the slider to the left the more of the preview image becomes highlighted This is because with a high sensitivity even the slightest change in a pixel will be regarded as motion As an alternative to using the slider you may specify a value between 0 and 256 in the field next to the slider to control the sensitivity setting 97 Advanced configuration Milestone XProtect Enterprise 2014 Motion Keyframe Only Detection interval Detection resolution Privacy masking Administrator s Manual Adjust the Motion slider so that motion detection is only triggered by the required level of motion The selected motion level is indicated by the black vertical line in the Level bar above the sliders The black vertical line serves as a threshold When motion is above to the right of the selected level the bar changes color from green to red indicating a positive motion detection Alternatively specify a value between 0 and 10000 in the field on the left to control the motion setting The more you drag the slider to the left the more positive motion detections you see because less change will be needed to trigger a positive motion detection The number of positive motion detections may also affect the amount of video you record t
57. removed Configuration files also remain on the server This allows you to reuse your configuration if you install the system again at a later time www milestonesys com 32 Install and upgrade Milestone XProtect Enterprise Administrators Manual 2014 First time use Get your system up and running This checklist outlines the tasks typically involved when you set up a working system Note that although the information is presented as a checklist a completed checklist does not in itself guarantee that the system matches your exact needs To make the system match the needs of your organization Milestone highly recommends that you monitor and adjust the system once it is running For example it is often a good idea to spend time on testing and adjusting the motion detection sensitivity settings for individual cameras under different physical conditions such as day or night windy or calm wather Do this once the system is running The setup of events and associated actions typically also depends on your organization s needs You can print and use this checklist as you go along Install your system oee Install surveillance server software see Install your system software on page 27 If you are upgrading an existing version of your system see Upgrade from a previous version see Upgrading from one product version to another product version on page 30 Register your software You may not need to go through this step as you
58. selected cameras Set all template values on selected cameras Apply all values from the template to selected cameras If the camera uses the MJPEG video format With MJPEG you can define frame rates for regular as well as speedup modes If the camera offers dual stream you can also enable this Note that there are three places where you can set frame rate e Live Frame Rate used for the regular recording stream e Live Frame Rate used when speeding up recordings in connection with motion detection or similar functionality e FPS Frames per second used for the additional stream used for live viewing Regular frame rate mode Properties available for all XProtect software versions Required average frame rate for video from the camera Select Frame Rate number of frames then select the time unit interval second minute or hour Properties available in XProtect Enterprise and XProtect Professional only www milestonesys com 76 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Required average frame rate for live video from the camera Select number of frames then select the time unit interval second minute or hour Live Frame Rate If the camera supports dual stream and dual stream is enabled the Live Frame Rate column will be read only with the value Dual streaming which cannot be altered Required average frame rate for recorded video from the camera Select nu
59. servers in a master slave setup input and output on a specific hardware device should be defined on one of the servers only Do not define the same input or output on the same hardware device on several servers This applies even for dedicated input output devices You do not have to configure hardware input units separately any hardware input units connected to hardware devices are automatically detected when you add the hardware devices to XProtect Enterprise The same goes for hardware output but hardware output does require some simple configuration in XProtect Enterprise If you want to configure hardware output and automatically trigger output when events occur so that for example lights are switched on when a door is opened or when motion is detected in video see Add a hardware output on page 111 and Configure hardware output on event on page 113 When you are ready to configure events see Add a hardware input event on page 110 Add a generic event on page 112 and Add a manual event on page 112 If you want to use timer events with your other events see Add a timer event on page 113 Add an analytics event To add an analytics event do the following 1 Expand Events and Output right click Analytics Events and select Create New 2 Specify required properties see Analytics event on page 117 Click OK 3 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of
60. so see Get your system up and running on page 33 Install silently A surveillance system administrator can deploy the system or XProtect Smart Client to users computers by using tools such as Microsoft Systems Management Server SMS With this tool you can build up databases of hardware and software on local networks You can then use the databases for distributing and installing software applications over local networks To install silently www milestonesys com 27 Install and upgrade Milestone XProtect Enterprise Administrators Manual 2014 1 Locate the XProtect Smart Client exe file MilestoneXProtectSmart Client x64 exe Find the file in a subfolder under the folder httpdocs The httpdocs folder is located under the folder in which your Milestone surveillance software is installed The path is typically if you are using an English language version of the XProtect Smart Client C Program Files x86 MilestoneMlilestone Surveillance httpdocs XProtect Smart Client Installen version number bit version All Languages en US For example C Program Files x86 MilestoneMilestone Surveillance httpdocs XProtect Smart Client Installer 2014 64 bit All Languages en US Run a silent installation using one of the following two options Run with default parameter settings To run a silent installation using the default values for all parameters start a command prompt cmd exe in the directory where the installation
61. state or data before it is terminated This may lead to corrupt camera databases Windows Task Manager typically displays a warning if you attempt to end a process Unless you are absolutely sure that ending the process is not going to affect the surveillance system click No when the warning message asks you if you really want to terminate the process Hard disk failure protect your drives Hard disk drives are mechanical devices and are vulnerable to external factors The following are examples of external factors which may damage hard disk drives and lead to corrupt camera databases e Vibration make sure the surveillance system server and its surroundings are stable e Strong heat make sure the server has adequate ventilation e Strong magnetic fields avoid e Power outages make sure you use a UPS on page 208 e Static electricity make sure you ground yourself if you are going to handle a hard disk drive e Fire water and more avoid About saving changes to the configuration As you set up your system you must save any changes you make to the configuration in order for these to be applied to the system When you change the configuration in the Management Application for example in the Camera Summary or User Properties a yellow notification bar informs you that you have made changes to the configuration The bar appears in order to make sure that your www milestonesys com 35 First time use Milestone XProtect Enterpr
62. the browse icon next to the required cell You can only specify a path to a folder on a local drive You cannot specify a path to a network drive If you use a network drive it is not be possible to save recordings if the network drive becomes unavailable If you change the recording path and you have existing recordings at the old location you are asked whether you want to move the recordings to the new location recommended leave them at the old location or delete them Tip If you have several cameras and several local drives are available you can improve performance by distributing individual cameras databases across several drives Click button to delete all recordings in the database for the camera Archived recordings will not be affected IMPORTANT Use with caution All recordings in the database for the camera will be permanently deleted As a security measure you are asked to confirm the deletion 92 Advanced configuration Milestone XProtect Enterprise 2014 Archiving Path Delete Archives Retention time www milestonesys com Administrator s Manual Only editable if not using dynamic paths for archiving see About archiving on page 126 Path to the folder in which the camera s archived recordings should be stored Default is C MediaDatabase To browse for another folder click the browse icon next to the relevant cell If you change the archiving path and there are existing archived recordings
63. the Management Application Add a hardware input event With hardware input events you can turn input received from input units attached to hardware devices into events in your system www milestonesys com 110 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Before you specify input for a hardware device verify the hardware device recognizes sensor operation Most hardware devices can show this in their configuration interfaces or via CGI script commands Also check the release notes to verify that input controlled operation is supported for the hardware device and firmware used To add and or configure a hardware input event do the following 1 In the Management Application navigation pane expand Advanced Configuration then expand Events and Output Right click Hardware Input Events and select Enable New Input Event 2 In the Hardware Input Event Properties window s list of hardware devices expand the required hardware device to see a list of pre defined hardware input 3 Select the required types of input to use them as events The types of input often vary from camera to camera If motion detection see Motion detection amp exclude regions on page 96 is enabled in the system for the relevant camera note the input type System Motion Detection which lets you turn detected motion in the camera s video stream into an event Note that some types of input are mutually exclusive When y
64. these are two different things The backup described here is limited to a backup of the Management Application configuration The type of system configuration backup done from the Milestone Surveillance folder is a backup of your entire surveillance system setup including among other things log files event configuration restore points view groups as well as the Management Application and XProtect Smart Client configuration Export Management Application configuration as clone With this option all relevant Management Application configuration files are collected and GUIDs Globally Unique IDentifiers unique 128 bit numbers used for identifying individual system components such as cameras are marked for later replacement GUIDs are marked for later replacement because they refer to specific components cameras and so on Even though you wish to use the cloned configuration for setting up a new similar system using similar types of cameras the www milestonesys com 199 System maintenance Milestone XProtect Enterprise Administrators Manual 2014 new system does not use the exact same physical cameras as the cloned system When you use the cloned configuration later in a new system the GUIDs are replaced with GUIDs representing the specific components of the new system After you have marked GUIDs for replacement the configuration files are combined into one single xml file which you can then save at a location specified by you
65. to the camera s speedup schedule see Speedup on page 135 only Use when recording on Event or Motion Detection amp Event Start Event Select required start event The camera will begin recording all frames when the start event occurs select required stop event The camera will again only recording Stop Event keyframes when the stop event occurs Audio recording When you configure video and recording see About video and recording configuration on page 64 for specific cameras you can determine whether audio should be recorded or not Your choice applies for all cameras on your system Always Always record audio on all applicable cameras Never record audio on any cameras Note that even though audio is Never never recorded it is still be possible to listen to live audio in the omart Client If you record audio it is important that you note the following www milestonesys com 84 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 e Audio recording affects video storage capacity Audio is recorded to the associated camera s database Therefore it is important to bear in mind that the database is likely to become full earlier if you record audio and video than if you only record video The fact that the database becomes full is not in itself a problem since your system automatically archives see About archiving on page 126 data if the database becomes full However you may need addit
66. to perform virus scanning on archive storage directories In older versions of the software the databases are by default located in the installation folder each being a subfolder with the MAC address of the device recorded Create the following additional exclusions e File types blk dx pic pqz sts Je e C Program FilesMilestone or C Program Files x86 Milestone and all subdirectories e Exclude network scanning on TCP ports XProtect Corporate XProtect Expert 80 8080 7563 25 21 9993 XProtect Enterprise XProtect Professional XProtect Express XProtect Essential XProtect Basis 80 25 21 1234 1237 22331 XProtect Mobile 8081 XProtect Transact 9001 or e Exclude network scanning of the following processes XProtect Corporate XProtect VideoOS Recording Service exe VideoOS Server Service exe VideoOS Administration exe Expert XProtect Enterprise XProtect Professional XProtect RecordingServer exe ImageServer exe ManagementApplication exe ImagelmportService exe Express XProtect Essential RecordingServerManager exe VideoOS ServiceControl Service exe VideoOS Event Server exe XProtect Basis XProtect Mobile VideoOS MobileServer Service exe XProtect Transact VideoOS Transact TransactService exe Organizations may have strict guidelines regarding virus scanning however it is important that the above locations and files are excluded from virus scanning www milestonesys com 12 B
67. to selected cameras Apply all values from the template to selected cameras Properties available in XProtect Enterprise and XProtect Professional only www milestonesys com 83 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Keyframes stored at specified intervals record the entire view of the camera whereas the following frames record only pixels that change this helps greatly reduce the size of MPEG files Select the check box if you only want to record keyframes Allows you to make exceptions if you have selected to record keyframes only Record Keyframe Only e Motion Detection Select this to record all frames when motion is detected Two seconds after the last motion see Motion detection amp exclude regions on page 96 is detected the camera will return to recording keyframes only e Event Select this to record all frames when an event occurs and until another event occurs Requires that events have been defined and that you select start and stop Record All Frames on events in the neighboring columns Use the Configure events list located below the other fields to define events that suit your needs e Motion Detection amp Event Select this to record all frames when motion is detected or when an event occurs and until another event occurs Remember to select start and stop events in the neighboring columns e Schedule only Select this to record all frames according
68. user interface that can be optimized for individual operators tasks and adjusted according to specific skills and authority levels ne The interface allows you to tailor your viewing experience to specific working environments by selecting a light or dark theme depending on room lighting or brightness of the video It also features work optimized tabs and an integrated video timeline for easy surveillance operation Using the Milestone Integration Platform users can integrate various types of security and business systems and video analytics applications which you manage through XProtect Smart Client XProtect Smart Client must be installed on users computers Surveillance system administrators manage clients access to the surveillance system through the Management Application Recordings viewed by clients are provided by your XProtect system s Image Server service The service runs in the background on the surveillance system server Separate hardware is not required www milestonesys com 15 System overview Milestone XProtect Enterprise Administrators Manual 2014 To download XProtect Smart Client you must connect to the surveillance system server which presents you with a welcome page that lists available clients and language versions System administrators can use XProtect Download Manager to control what clients and language versions should be available to users on the welcome page of the XProtect Download Manager Install XP
69. wizard helps you take all relevant issues into account for example deciding what to do with recordings from cameras attached to the old hardware device etc PTZ device properties The PTZ Device tab is only available if you configure see Configure hardware devices on page 59 video encoder hardware devices on which the use of PTZ pan tilt zoom cameras is possible Connected cameras have Pan Select the checkbox if any of the cameras attached to the video tilt zoom capabilities encoder device is a PTZ camera If a PTZ camera is controlled through a COM port select the relevant option Options are device specific depending on which PTZ type on COM PTZ protocols the device uses Select None if you have no PTZ cameras controlled through COM ports The table in the lower half of the dialog contains a row for each video channel on the hardware device First row from the top corresponds to video channel 1 second row from the top corresponds to video channel 2 etc Name Name of the camera attached to the video channel in question select whether the camera on the selected camera channel is fixed or moveable Type e Fixed Camera is a regular camera mounted in a fixed position e Moveable Camera is a PTZ camera Available only if Moveable is selected in the Type column Select Port which COM port on the video encoder to use for controlling the PTZ camera www milestonesys com 63 Advanced configuration Milestone XProtect E
70. would rather see a snapshot or no preview of the camera Click Restore Default Settings below the behavior list to restore your system to its default behavior Default File Paths Your system uses a number of default file paths All new cameras you add use this path by default for storing recordings If required you can change individual cameras Default recording path for new recording paths as part of their individual configuration see cameras Recording and archiving paths on page 92 but you can also change the default recording path so all new cameras you add use a path of your choice All new cameras you add use this path by default for archiving see About archiving on page 126 If required you can change individual cameras archiving paths as part of their individual Default archiving path for new Configuration but you can also change the default recording path so cameras all new cameras you add use a path of your choice Note that camera specific archiving paths are not relevant if you use dynamic path selection see Dynamic path selection properties on page 73 for archiving Configuration path The path by default used for storing your system configuration Access Control Settings The use of XProtect Access Control Module requires that you have purchased a license that allows you to access this feature Specify the following Access Control Settings www milestonesys com 192 Settings Milestone XProtect En
71. 28 Install from the management server 17 Install silently e 17 28 Install video device drivers 30 Install XProtect Smart Client 17 Install your system software 28 34 186 IPIX 207 J JPEG 207 K Keyframe 207 L Language support and XML encoding 164 Licenses 25 Local IP ranges 163 Log properties 144 Log Settings 181 Logs 141 M MAC address e 208 www milestonesys com Administrator s Manual Manage user access Access summary 57 Basic and Windows users e 56 Manage user access wizard 35 56 168 Manual 42 43 Manual event 121 Manual recording 80 93 170 Master Slave 164 208 Master slave properties 164 Matrix 138 208 Matrix event control 139 140 Matrix properties 139 Matrix recipient 208 Matrix recipients 139 Message Settings email 146 151 Message Settings SMS 149 151 Microphone properties 108 Microphones 107 Milestone Mobile client 18 MIP plug ins 191 MJPEG 208 Mobile server 173 Mobile Server Manager 181 Mobile server settings 176 Monitor storage space usage 38 Motion detection amp exclude regions 49 70 76 83 85 92 97 112 Index Milestone XProtect Enterprise 2014 Move PTZ type 1 and 3 to required positions 71 MPEG 208 N Network device type and license 60 63 New hardware device information 61 Notification Scheduling properties 147 150 151 Notifications 146
72. IHIHHIHIHH but they cannot overlap in time Speedup e Periods of time example Mondays from 08 30 until 17 45 shown in olive green panpan paahtaa E mail notification e Periods of time example Mondays from 08 30 until 17 45 shown in blue BUI PTZ patrolling e Periods of time example Mondays from 08 30 until 17 45 shown in red I e f use of one patrolling profile is followed immediately by use of another run your mouse pointer over the red bar to see which patrolling profile applies when 06 00 08 00 10 00 1200 1400 18600 1800 LU Arp My patrol scheme Hu www milestonesys com 67 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Properties available in XProtect Enterprise and XProtect Professional only SMS notification e Periods of time example Mondays from 08 30 until 17 45 shown in green neun Set up a profile 1 In the Schedule Profiles list select Add new 2 n the Add Profile dialog enter a name for the profile Names must not contain any of these special characters lt gt amp V 2 3 In the top right corner of the dialog select Set camera to start stop on time to base subsequent settings on periods of time or Set camera to start stop on event to base subsequent settings on events within periods of time 4 Inthe calendar section place your mouse pointer at a required start point then hold down the left mouse button drag the mouse pointer
73. MIP related user rights to users and user groups Expand Advanced Configuration expand Users right click the relevant user and select Properties Under the Alarm Management tab a tab that allows access to MIP settings for the selected user is located www milestonesys com 188 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Settings About automatic device discovery Automatic device discovery allows you to automatically add hardware devices to your system as soon as you connect these to your network When you enable automatic device discovery your system configures and set ups cameras automatically without the need for any user interaction making the camera instantly accessible in XProtect Smart Client s default view after the automatic installation has completed Note that e Not all cameras support automatic device discovery e Cameras respond differently to automatic device discovery The systems adds some devices such as Axis models P3301 and P3304 to the system automatically while some devices from other vendors such as Sony models SNC EB520 EM520 and E521 you must turn off and back on again before they are automatically added to your system e You must still manually activate licenses for your camera This is to ensure that you only activate cameras set up in an environment with multiple servers on one of the servers About Customer Dashboard When you installed your system you were a
74. Manual triggering Another user wants to share important video and sends it from XProtect Smart Client or from a custom made website to the relevant Matrix recipient e Automatic triggering Video is sent to the relevant Matrix recipient automatically when a predefined event occurs for example when a door sensor detects that a door is opened or when the surveillance system detects motion in the video from a camera About Matrix recipients A computer on which Matrix triggered video can be viewed is known as a Matrix recipient In order to become a Matrix recipient the computer must have the XProtect Smart Client installed There are two ways in which Matrix triggered video can appear on a Matrix recipient e Manual triggering Another user wants to share important video and sends it from an XProtect Smart Client or from a custom made web page to the required Matrix recipient www milestonesys com 136 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 Automatic triggering Video is sent to the relevant Matrix recipient automatically when a predefined event occurs for example when a door sensor detects that a door is opened or when the surveillance system detects motion in the video from a camera For more information about Matrix recipients refer to the XProtect Smart Client User s Manual available from www milestonesys com or the XProtect Smart Client s own built in help system Configure
75. Matrix Expand Advanced Configuration right click Matrix and select Properties Enable the use of Matrix by selecting the Enable Matrix check box opecify required properties see Matrix recipients on page 137 or for automatically triggered video sharing select Matrix Event Control and configure Matrix Event Control properties see Matrix event control on page 138 When ready click OK Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Matrix properties Matrix recipients The Matrix Recipients tab is used to enable Matrix functionality and to define which computers to display Matrix triggered live video A computer on which Matrix triggered video can be displayed is known as a Matrix recipient Being able to view Matrix triggered video requires that you have installed XProtect Smart Client on the user s computer Enable Matrix Select check box to enable Matrix functionality Lists any already defined Matrix recipients that is computers on which Matrix triggered video can be displayed To change the properties of an already defined Matrix recipient List of Defined Matrix select the required Matrix recipient make the changes in the fields recipients below the list then click the Update button To remove a Matrix recipient from the list select the unwanted Matrix recipient then click the Delete button Name of the Matrix recipient
76. Milestone Systems XProtect Enterprise 2014 milestone The Open Platform Company Milestone XProtect Enterprise Administrators Manual 2014 Contents BEFORE YOU START NNN KN NK N NNN ENNEN NNN ENNEN NNN ENN ENN NNN ENNEN NNN 10 ABOUT MINIMUM SYSTEM REQUIREMENTS ENNEN ENNEN ENN ENNEN NENNEN ENNEN ENN ENK 10 ABOUT IMPORTANT PORT NUMBERS cccccccccccccccnccnccncccncencencenncenennenneennennennenneenes 10 ABOUT ADMINISTRATOR RIGHTS 0cceccecccccccccccccnccnccnccencenenneenecenennesneennennennesneenss 11 ABOUT DAYLIGHT SAVING TIME unn ENNEN ENNEN NENNEN ENNEN NENNEN NENNEN NENNEN NENNEN NENNEN ENN 11 ABOUT TIME SERVERS EE 11 ABOUT VIRUS SCANNING NNN KN NENNEN ENNEN NENNEN NENNEN NENNEN NENNEN NENNEN NENNEN NENNEN NENNEN 12 SYSTEM OVERVIEW cernere ENN ENN NNN ENN ENNEN REN NENNEN NN 13 SYSTEM COMPONENTS en nenennennamuscusus us aaa RR RR S RR RR RR Res asa Rau sescuescua 13 e NIC IAM EE 15 XProtect tive TT 15 Milestone Mobile CIIGBL tee cedes vasecu s vi 0 us EsaEUs EEN 17 RPVOUGCE WED CCIW m 19 RECORDING SERVER MANAGER NENNEN NENNEN NN ENNEN ENN ENNEN NENNEN NENNEN ENNEN ENNEN NENNEN KEN 20 XPROTECT DOWNLOAD NANAGER NNN NNN ENN ENN ENNEN NENNEN NENNEN NENNEN NENNEN NNN ENN ENNEN 21 SERIES 24 About licenses cccececececcccccncncececccncenencncececncenenenenenenenenenenenenceneneneneseneaneneneneseseenenenenenenes 24 About seeing license information
77. Note that if there are unsaved changes to your configuration they are automatically saved when you export the configuration 1 In the Management Application s File menu select Export Configuration Clone 2 Browse to the location at which you want to store the exported configuration specify a suitable file name and click Save Import previously exported Management Application configuration The same import method is used regardless of whether the Management Application configuration was exported as a backup or a clone 1 In the Management Application s File menu select Import Configuration 2 Browse to the location from which you want to import the configuration select the relevant configuration file and click Open 3 Only relevant if the system into which you import the configuration contains devices cameras etc which are not present in the imported configuration you are asked whether you want to delete or keep recordings from affected devices If you want to keep the recordings note that they are not accessible until you add the affected devices to the system again Select the option you need and click OK 4 Expand Advanced Configuration and select Services 5 Forthe Recording Server and Image Server services respectively click the Restart button Restarting the two services applies the imported Management Application configuration Import changes to configuration You can import changes to a configuration Thi
78. Right click Output Control on Event and select Properties 2 Fill in the relevant properties see Output control on event Events and Output specific properties on page 125 Click OK 3 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application You can use a single event for activating more than one output You cannot delete associations but you can change your selections or select None in both columns as required Tip If you have not yet defined any suitable event or output you can quickly do it Use the Configure events list and or Configure Output button located below the list of associations www milestonesys com 113 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Configure general event handling Before configuring events of any type configure general event handling such as which ports XProtect Enterprise should use for event data Normally you can just use the default values but it is a good idea to verify that your organization is not already using the ports for other purposes 1 Expand Advanced Configuration right click Events and Output and select Properties 2 Specify required properties see Ports and polling on page 116 Your system comes with two simple schedule profiles Always on and Always off which you cannot edit or delete If these do not meet your needs you can create any number
79. Seel iurc Ter a bla To eR EE E E EE 126 Configure general scheduling and archiving eese sss 131 General scheduling properties 1eeeeeeee eee eeeeeeeeeeee recen enne nnne nnn 131 Camera specific scheduling properties 1111lceeeeee ecce c ceeeeee een nnn 134 lviii e M 136 About Matrix video sharing BE 136 hYnnauupbqicui ctme 136 COAT UTES EI th EE 137 WEN d d eidele En d 137 Beie 139 ADOUT TOOS arcs c n 139 Configure system event and audit logging sceeeeeeeeseceesseeeeeeeeeeeeeensneeeeeseeoeeens 142 LOO eidelen d 142 BNO TIE TONS crc 144 PDO UT TOUMCANOINS mec Hn 144 Jute nr 144 S EET I T mtem 147 re me 149 edu c 150 ADOC ENU ec 150 Enable Eeer 150 C ntral DIO DOINGS m 150 ACCESS eeh e E 151 About access control integration 22 nrieoau occu ii ax sana e enun as ana Eu HESSE sap NEU eege 151 Wizard for access control system integration e ecce
80. Select the backup sets to restore Make sure you select the backup by selecting the check box in the Restore column 7 Now go to the Restore Database dialog s Options page and select Overwrite the existing database Leave the other options as they are and then click OK to begin the restoration When the restore is finished you see a confirmation 8 Exit Microsoft SQL Server Management Studio Express Note If you get an error message telling you that the database is in use try exiting Microsoft SQL Server Management Studio Express completely then repeat steps 1 8 Step 5 Restart the Event Server service During the restore process the Event Server service is stopped to prevent configuration changes being made until you are done Remember to start the service again 1 On your surveillance system server click Start gt Control Panel gt Administrative Tools gt Services 2 Right click the Event Server click Start About the SQL Server Express transaction log and reasons for flushing it Each time a change in the system s alarm data take place the SQL Server logs the change in its transaction log The transaction log is essentially a security feature that makes it possible to roll back and undo changes to the SQL Server Express database The SQL Server by default stores its transaction log indefinitely and therefore the transaction log builds up more and more entries over time The SQL Server s transaction log is by defa
81. XML file with default values open a command prompt in the directory where the installation program is located and execute following command o XProtect Smart Client MilestoneXProtectSmart Client x64 exe generateargsfile full path args xml o Your system MilestoneXProtectProfessionalVMS installer x64 exe generateargsfile full pathJargs xml Open the generated args xml file in a text editor and perform any changes needed Then execute the following command in the same directory to run a modified version of the silent installation o XProtect Smart Client MilestoneXProtectSmart Client x64 exe arguments full pathJargs xml quiet o Your system MilestoneXProtectProfessionalVMS installer x64 exe argumentsz full path args xml quiet Milestone Mobile client About Milestone Mobile client Milestone Mobile client is a mobile surveillance solution closely integrated with the rest of your XProtect system It runs on your Android tablet or smartphone or your Apple tablet smartphone or portable music player and gives you access to cameras views and other functionality set up in the Management Application Use the Milestone Mobile client to view and play back live and recorded video from one or multiple cameras control pan tilt zoom PTZ cameras trigger output and events and use the Video push functionality to send video from your device to your XProtect system www milestonesys com 17 System overview Milestone XProtect En
82. aa aa bo bb bb cc 2cc cc Enter a subject text for email notifications Enter a message text for email notifications Note that camera information as well as date and time information is automatically included in email notifications Click a link to include a variable to the notification The options are e Name of triggering event e Camera name e Trigger time the time when the notification was registered e Error text for example camera failure Specify the number of seconds to ignore sending similar notifications This function is to ensure that you do not receive too many notifications before you have solved the relevant problem oelect the schedule profile you want to use By default you can choose between Always On Always Off or choose Add new to set up a custom schedule see Notification Scheduling properties on page 149 Attachment Settings email opecify the following attachment settings Include images www milestonesys com oelect the check box to include still images in email notifications When selected each email notification includes one or more attached still JPEG images Attached images includes images of before the incident after the incident and the actual incident with the incident that triggered the notification in the middle Important If your device does not record any images while the sending of notifications are turned on no images are included in the email notification you rec
83. ach camera Properties available in all XProtect software versions Live Frame Rate www milestonesys com Required average frame rate for live video from the camera Select number of frames then select the time unit interval second minute or hour If the camera supports dual stream and dual stream is enabled the Live Frame Rate column will be read only with the value Dual streaming which cannot be altered 47 Getting started Milestone XProtect Enterprise 2014 Record on Pre recording Seconds of pre recording Post recording www milestonesys com Administrator s Manual Select under which conditions video from the camera should be recorded e Always Record whenever the camera is enabled see General on page 86 and scheduled to be online see Online period on page 134 the latter allows for time based recording e Never Never record Live video will be displayed but since no video is kept in the database users will not be able to play back video from the camera e Motion Detection Select this to record video in which motion see Motion detection amp exclude regions on page 96 is detected Unless post recording see the following is used recording will stop immediately after the last motion is detected e Event Select this to record video when an event occurs and until another event occurs Use of recording on event requires that events have been defined and that you select
84. ackages using T CP protocol only e UDP Listen for and analyze packages using UDP protocol only Select how particular XProtect Enterprise should be when analyzing received data packages e Search In order for the event to occur the received package must contain the message specified in the Event message expression field but may also have more content Example If you have specified that the received package should contain the terms User001 and Door053 the event will be triggered if the received package contains the terms User001 and Door053 and Sunday since your two required terms are contained in the received package e Match In order for the event to occur the received package must contain exactly the message specified in the Event message expression field and nothing else Only available if e mail notification see Configure email notifications on page 144 is enabled Select if XProtect Enterprise should automatically send an e mail when the event occurs Recipients are defined as part of the e mail notification configuration When using e mail notifications also bear in mind individual cameras scheduling Only available if e mail notification see Configure email notifications on page 144 is enabled Select to include an image recorded at the time the event is triggered in the e mail notification then select the relevant camera in the list next to the check box 124 Advanced configuration Mileston
85. affic FTP File Transfer Protocol is a standard for exchanging files across networks FTP uses the TCP IP standards for data transfer and is often used for uploading or downloading files to and from servers Used for SMTP traffic Simple Mail Transfer Protocol SMTP is a standard for sending e mail messages between servers This port should be open since depending on configuration some cameras may send images to the surveillance system server via e mail Used for HTTP traffic between the surveillance server cameras and XProtect Smart Client and the default communication port for the surveillance system s Image Server service Used for RSTP traffic in connection with H 264 video streaming Used for HTTP traffic between cameras and the surveillance server Used for event handling Used for communication with the XProtect Central add on product Used for communication with the Mobile service Used for communication with the Event Server service 10 Before you start Milestone XProtect Enterprise Administrators Manual 2014 Your organization may also have selected to use any other port numbers for example if you have changed the server access on page 159 port from its default port number 80 to another port number About administrator rights When you install the surveillance system it is important that you have administrator rights on the computer that should run the system If you only have standard user rights you c
86. ager Manage which system related features your organization s users can access from a targeted welcome page on the surveillance system server through the use of XProtect Download Manager e Access XProtect Download Manager from Windows Start menu Select All Programs gt Milestone XProtect Download Manager Download Manager Examples of user accessible features e XProtect Smart Client Users connect to the surveillance server through an Internet browser where they are presented with a welcome page From the welcome page users can download XProtect Smart Client software and install it on their computers e Various plug ins Downloading such plug ins can be relevant for users if your organization uses add on products with the surveillance system The welcome page The welcome page links to downloads of various features Users can select language from a menu in the top right corner of the welcome page To view the welcome page open an Internet browser for example Internet Explorer version 6 0 or later and connect to the following address http surveillance server IP address or hostname If you have configured the Image Server service with a port number other than the default port 80 you configure this as part of the server access properties users must specify the port number as well separated from the IP address or hostname by a colon http surveillance server IP address or hostname port number The content of the w
87. al 2014 Power outages use a UPS The single most common reason for corrupt databases is the recording server being shut down abruptly without files being saved and without the operating system being closed down properly This may happen due to power outages due to somebody accidentally pulling out the server s power cable or similar The best way of protecting your recording servers from being shut down abruptly is to equip each of your recording servers with a UPS Uninterruptible Power Supply The UPS works as a battery driven secondary power source providing the necessary power for saving open files and safely powering down your system in the event of power irregularities UPSs vary in sophistication but many UPSs include software for automatically saving open files for alerting system administrators etc Selecting the right type of UPS for your organization s environment is an individual process When you assess your needs however bear in mind the amount of runtime you require the UPS to be able to provide if the power fails Saving open files and shutting down an operating system properly may take several minutes Windows Task Manager be careful when you end processes When you work in Windows Task Manager be careful not to end any processes which affect the surveillance system If you end an application or system service by clicking End Process in the Windows Task Manager the process is not be given the chance to save its
88. al and then select Properties 2 Enable the use of Central connections by selecting the Enable Milestone XProtect Central check box 3 Specify required properties 4 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Central properties Enable Milestone XProtect Central connections Login Name Password Port www milestonesys com Enables the use of Central connections allowing you to specify further properties Type the name used for the connection between the XProtect Enterprise and Central servers or the Milestone Integration Platform The name must match the name specified on the Central server or in the Milestone Integration Platform Type the password used for the connection between XProtect Enterprise and Central servers or the Milestone Integration Platform The password must match the password specified on the Central server or in the Milestone Integration Platform Type the port number to which the XProtect Central server or the Milestone Integration Platform should connect when accessing the XProtect Enterprise server The port number must match the port number specified on the XProtect Central server or in the Milestone Integration Platform Default port is 1237 150 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Access control About access control integration The use of XP
89. all events See also Alarm data settings on page 185 and Alarm sound settings see Sound settings on page 186 for further information on how to configure alarm settings Alarm data settings When you configure alarm data settings specify the following www milestonesys com 185 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Alarm Data Levels tab Priorities Add new priorities with level numbers of your choosing or use edit the default priority levels numbers 1 2 or 3 These priority levels ibd are used to configure the Initial alarm priority setting see Alarms definition on page 184 Name Type a name for the entity You can create as many as you like select the sound to be associated with the alarm Use one if the Sound default sounds or add more in Sound Settings on page 186 Alarm Data Levels tab States In addition to the default state levels numbers 1 4 9 and 11 which can not be edited or reused add new states with level numbers of e your choosing These state levels are only visible in the Smart Client s Alarm List Name Type a name for the entity You can create as many as you like Alarm Data Levels tab Categories Add new categories with level numbers of your choosing These Level category levels are used to configure the Initial alarm category setting see Alarms definition on page 184 Name Type a name for the entity You can create as many as
90. allowing translation between alphabetic host names for example mycomputer or domain names for example www mydomain com and numeric IP addresses for example 192 168 212 2 Many people find alphabetic names easier to remember than numeric IP addresses Driver A program used for controlling communicating with a device DST Daylight saving time temporarily advancing of clocks during the summer so that afternoons have more daylight and mornings have less Dual stream Some cameras support two independent streams which can be sent to the recording server one for live viewing and another for playback purposes Each stream has its own resolution encoding and frame rate DVR Digital video recorder device that records video in a digital format to a hard disk drive embedded in the DVR itself E Event Server A server that stores and handles incoming alarm data and events from all XProtect Enterprise servers The Event Server enables powerful monitoring and provides an instant overview of alarms and possible technical problems within your systems F Fisheye A type of lens that allows the creation and viewing of 360 degree images www milestonesys com Administrator s Manual FPS Frames per second measurement indicating the amount of information contained in a motion video Each frame represents a still image but when frames are displayed in succession the illusion of motion is created The
91. alysis of received TCP and or UDP packets are called generic events 1 Expand Advanced Configuration then expand Events and Output Right click Generic Events gt Add New Generic Event 2 In the Generic Event Properties window click the Add button and specify relevant properties When ready click OK or click the Add button to add a timer event to the event you have just created www milestonesys com 112 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 3 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Add a timer event Timer events are separate events triggered by the type of event under which they are defined Timer events occur a specified number of seconds or minutes after the event under which they are defined has occurred Timer events may be used for a wide variety of purposes typically for stopping previously triggered actions Examples e Acamera starts recording based on a hardware input event for example when a door is opened A timer event stops the recording after 15 seconds e Lights are switched on and a camera starts recording based on a manual event A timer event stops the recording after one minute and another timer event switches the lights off after two minutes To add a timer event select any event you have previously configured click the Add button and specify required propert
92. amera Record when certain conditions are met When you select this option specify required conditions see the following which enables you to store recordings from periods preceding and following detected motion and or specified events Example If you have defined that video should be stored when a Conditionally door is opened being able to see what happened immediately prior to the door being opened may also be important Say you have specified that video should be stored conditionally on event with a start event called Door Opened and a stop event called Door Closed With three seconds of pre recording video is recorded from three seconds before Door Opened occurs and until Door Closed occurs Select this check box to record video in which motion see Motion detection amp exclude regions on page 96 is detected Unless post recording see the following is used recording will stop immediately after the last motion is detected Select this check box to record video when an event occurs and until another event occurs Use of recording on event requires that events have been defined and that you select start and stop events On event in the neighboring lists Built in motion detection Use the Configure events list located below the other fields to define events that suit your needs Select required start event Recording will begin when the start Sisto LE enn event occurs or earlier if using pre recording see the foll
93. amera s in question You specify a camera s patrolling schedule based on patrolling profiles within particular periods of time example Mondays from 08 30 until 17 45 shown in red Use of one patrolling profile may be followed immediately by use of another example use the Daytime patrolling profile Mondays from 08 30 until 17 45 then the Evening patrolling profile Mondays from 17 45 until 23 00 Use of two patrolling profiles cannot overlap Unlike other types of scheduling there are no ready made Always on and Always off schedule profiles for PTZ patrolling You can create any number of customized schedule profiles for each camera When you create a customized schedule profile see Configure camera specific schedules on page 67 for one camera you can reuse it with other cameras if required Matrix About Matrix video sharing The Matrix feature allows distributed viewing of live video from any camera to any Matrix recipient on a network operating with the system A computer on you can view which Matrix triggered video is called a Matrix recipient In order to become a Matrix recipient you must have the XProtect Smart Client installed on the computer For more information about Matrix video sharing refer to the XProtect Smart Client User s Manual available from www milestonesys com or the XProtect Smart Client s own built in help system There are two ways in which Matrix triggered video can appear on a Matrix recipient e
94. ames only Enabling key frames only reduces bandwidth usage Enable the Milestone Mobile server to send full size images to the MilestoneMobile client or XProtect Web Client Note that enabling full size images increases your bandwidth usage and that enabling this option disables all rules set up in the Performance settings Choose how to handle direct streaming in XProtect Web Client Choose between enforcing the use of direct streaming enforcing the use when possible or never enforcing its use Import or export your Milestone Mobile server configuration Your system stores the configuration in an XML file See the status details for your Mobile server The details are read only www milestonesys com 173 Advanced configuration Milestone XProtect Enterprise 2014 Server active since CPU usage Internal bandwidth External bandwidth User Name column State column Bandwidth Usage column Live Streams column Playback Streams column Video Push streams Direct Streams Video Push Administrator s Manual Shows how long the Mobile server has been running since it was last stopped Shows current CPU usage on the Mobile server Shows the current bandwidth in use between the Mobile server and the relevant recording server Shows the current bandwidth in use between the mobile device and Mobile server Shows user name s of the Mobile server user s connected to the Mobile server Shows the current r
95. an only specify a path to a folder on a local drive You cannot specify a path to a network drive If you use a network drive it is not be possible to save recordings if the network drive becomes unavailable If you change the recording path and you have existing recordings at the old location you are asked whether you want to move the recordings to the new location recommended leave them at the old location or delete them Tip If you have several cameras and several local drives are available you can improve performance by distributing individual cameras databases across several drives Only editable if not using dynamic paths for archiving see About archiving on page 126 Path to the folder in which the camera s archived recordings should be stored Default is C MediaDatabase To browse for another folder click the browse icon next to the relevant cell If you change the archiving path and there are existing archived recordings at the old location you are asked whether you want to move the archived recordings to the new location recommended leave them at the old location or delete them Note that if you move archived recordings XProtect Enterprise will also archive what is currently in the camera database In case you wonder why the camera database is empty just after you have moved archived recordings this is the reason Total size of the drive Amount of unused space left on the drive 50 Getting started M
96. ance systems for viewing playing back and sharing video from most XProtect Web Client operating systems and web browsers With no need to install additional software you can monitor your system from any computer or Internet connection A free application designed by Milestone that allows you to view video from your system from almost anywhere on your smartphone Milestone Mobile client or tablet You can also control outputs such as opening and closing doors and switching lights on or off allowing you to gain control and dynamically respond to incidents in the system www milestonesys com 14 System overview Milestone XProtect Enterprise Administrator s Manual 2014 Clients Clients are applications used for viewing live and recorded video from the hardware devices set up in the Management Application Your system supports three different clients e XProtect Smart Client e Milestone Mobile client e XProtect Web Client XProtect Smart Client About XProtect Smart Client Designed for Milestone XProtect IP video management software the XProtect Smart Client is an easy to use client application that provides intuitive control over security installations Manage security installations with XProtect Smart Client which gives users access to live and recorded video instant control of cameras and connected security devices and an overview of recordings Available in multiple local languages XProtect Smart Client has an adaptable
97. annot configure the surveillance system About daylight saving time Daylight saving time DST is the practice of advancing clocks in order for evenings to have more daylight and mornings to have less The use of DST varies between countries regions When you work with a surveillance system which is inherently time sensitive it is important that you know how the system handles DST Spring Switch from Standard Time to DST The change from standard time to DST is not much of an issue since you jump one hour forward Typically the clock jumps forward from 02 00 standard time to 03 00 DST and the day has 23 hours In that case there is no data between 02 00 and 03 00 in the morning since that hour for that day did not exist Fall Switch from DST to Standard Time When you switch from DST to standard time in the fall you jump one hour back Typically the clock jumps backward from 02 00 DST to 01 00 standard time repeating that hour and the day has 25 hours In that case you reach 01 59 59 then immediately revert back to 01 00 00 If the system did not react it would essentially re record that hour so the first instance of for example 01 30 would be overwritten by the second instance of 01 30 Because of this your system forcefully archives the current video in the event that the system time changes by more than five minutes The first instance of the 01 00 hour is not viewable directly from clients However the data is recorde
98. anted recordings notifications and more the system automatically disables motion detection while a PTZ camera moves between two preset positions After a number of seconds has passed the system automatically enables motion detection again This period of time is known as the transition time and is specified on the PTZ camera s PTZ patrolling properties see PTZ patrolling on page 103 www milestonesys com 66 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 Configure camera specific schedules If you base your schedule profile or parts of it on events within periods of time remember to select Start event and Stop event from the lists below the calendar section Use the Configure events list located below the other fields to define events that suit your needs The fact that a camera transfers video to your system does not necessarily mean that video from the camera is recorded Recording is configured separately see Configure video and recording see About video and recording configuration on page 64 For each camera you can create schedule profiles based on Properties available in all XProtect software versions Online periods e Periods of time example Mondays from 08 30 until 17 45 shown in pink ip na e Events within periods of time example from Event A occurs until Event B occurs Mondays from 08 30 until 17 45 shown in yellow H44 The two options can be combined l
99. ar preset position clear the field containing the event After you have made the PTZ setting changes restart services see Start and stop services on page 170 Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance server and the Management Application at the same time Therefore Milestone recommends that you stop see Start and stop services on page 170 the Recording Server service when you configure such devices for motion detection and PTZ See also View video from cameras in Management Application on page 38 Microphones About microphones In your system Microphones are typically attached to hardware devices and therefore physically located next to cameras Operators with the necessary rights can then listen to recordings through the XProtect Smart Client provided the computer running the XProtect Smart Client has speakers attached You manage microphones on your system meaning you can always manage the microphones attached to cameras not microphones attached to XProtect Smart Client operators computers If you have added more microphones to your system than you need you can hide the ones you do not need by right clicking the relevant microphone or speaker and select Hide If you need the hidden microphone again you can right click the overall microphone icon and select Show Hidden Items Configure microphones or speakers 1 Expand Advanced Configuration Hardware Devices
100. ardware output on event 109 111 113 114 127 Configure master and slave servers 35 164 Configure Matrix 139 Configure microphones or speakers 107 Configure motion detection 70 Configure server access 35 56 162 Configure SMS notifications 149 Configure storage Drive selection e 50 Live and recording settings motion JPEG cameras 47 www milestonesys com Administrator s Manual Live and recording settings MPEG cameras e 48 Online schedule 46 Recording and archiving settings 52 Video settings and preview 45 Configure storage wizard e 45 129 131 Configure system event and audit logging 144 Configure user and group rights 35 56 57 96 102 113 167 168 Configure when cameras should do what 70 Connecting to the access control system 154 Copyright trademarks and disclaimer 9 Create access control system integration 154 CSV e 205 D Default File Paths 129 195 198 Delete hardware devices 60 71 Device 205 DirectX 205 Disable information collection 192 Disable or delete cameras 70 DNS 205 Driver 206 DST 206 Dual stream 206 DVR 206 Dynamic path selection properties e 66 74 95 195 212 Index Milestone XProtect Enterprise 2014 E Edit certificate 181 182 Email 146 Email Properties e 136 146 Enable XProtect Central 152 Event notification e 96 Event Server 206 Event Server Settings 196 Events and
101. are to a large extent camera specific Since such properties vary from camera to camera descriptions in the following are for guidance only If you can access the selected camera a live preview is displayed Click the Camera Settings button to open a separate window with properties for the selected camera The video properties typically let you control bandwidth brightness compression contrast resolution rotation and more by overwriting existing values of selecting new ones When you adjust video settings you can for most cameras preview the effect of your settings in an image below the fields Video settings may feature an Include Date and Time setting If set to Yes date and time from the camera are included in video Note however that cameras are separate units which may have separate timing devices power supplies etc Camera time and system time may therefore not correspond fully and this may occasionally lead to confusion As all frames are time stamped by your system upon reception and exact date and time information for each image is already known it is recommended that the setting is set to No For consistent time synchronization you may if supported by the camera automatically synchronize camera and system time through a time server Video When you configure video and recording see About video and recording configuration on page 64 for specific cameras you can use either the MJPEG video format or the MPEG v
102. at the old location you are asked whether you want to move the archived recordings to the new location recommended leave them at the old location or delete them Note that if you move archived recordings XProtect Enterprise will also archive what is currently in the camera database In case you wonder why the camera database is empty just after you have moved archived recordings this is the reason Click button to delete all archived recordings for the camera Recordings in the camera s regular database will not be affected The ability to delete is available regardless of whether you use a single archiving path or dynamic archiving paths IMPORTANT Use with caution All archived recordings for the camera are permanently deleted As a security measure you are asked to confirm the deletion Total amount of time for which you want to keep recordings from the camera that is recordings in the camera s database as well as any archived recordings Default is 7 days Hetention time covers the total amount of time you want to keep recordings for In earlier XProtect Enterprise versions time limits were specified separately for the database and archives 93 Advanced configuration Milestone XProtect Enterprise 2014 Database Repair Action Configure Dynamic Paths www milestonesys com Administrator s Manual Select which action to take if the database becomes corrupted Repair scan delete if fails Default action If
103. ation changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Delete hardware devices IMPORTANT If you delete a hardware device you not only delete all cameras speakers and microphones attached to the hardware device You also delete any recordings from cameras on the hardware device Expand Advanced Configuration expand Hardware Devices right click the hardware 1 device you want to delete and select Delete Hardware device 2 Confirm that you want to delete the hardware device and all its recordings Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application 4 Restart see Start and stop services on page 170 the Recording Server service Alternately you can also consider disabling the individual cameras speakers or microphones connected to the hardware device Expand Advanced Configuration expand Hardware Devices and expand the relevant hardware device Right click the camera microphone or speaker that you want to disable and select Disable 1 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application 4 Restart see Start and stop services on page 170 the Recording Server service www milestonesys com 59 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Abo
104. ay the term User001 or the term Door053 or the term Sunday must be present in order for the criterion to be met The criterion is satisfied even if only one of the terms is present As a rule of thumb the more terms you combine with OR the more results you will retrieve Milestone XProtect Enterprise 2014 Event priority Event protocol Event rule type Send e mail if this event occurs Attach image from camera www milestonesys com Administrator s Manual The same data package may be analyzed for different events The ability to assign a priority to each event lets you manage which event should be triggered if a received package matches the criteria for several events The priority must be specified as a number between 0 lowest priority and 1000 highest priority When XProtect Enterprise receives a TCP and or UDP package analysis of the packet will start with analysis for the event with the highest priority This way when a package matches the criteria for several events only the event with the highest priority will be triggered If a package matches the criteria for several events with an identical priority for example two events with a priority of 999 all events with the priority in question will be triggered Select which protocol XProtect Enterprise should listen for in order to detect the event e Any Listen for and analyze packages using TCP as well as UDP protocol e TCP Listen for and analyze p
105. backup is automatically suggested Verify that the path is satisfactory If not remove the suggested path and add another path of your choice On the Back Up Database dialog s Options page under Reliability select Verify backup when finished and Perform checksum before writing to media Click OK to begin the backup When backup is finished you will see a confirmation Exit Microsoft SQL Server Management Studio Express Step 3 Reinstall your system Do not install your surveillance software on a mounted drive A mounted drive is a drive that is attached to an empty folder on an NTFS NT File System volume with a label or name instead of a drive letter If you use mounted drives critical system features may not work as intended You do not for example receive any warnings if the system runs out of disk space Before you start Shut down any existing surveillance software 1 Run the installation file Depending on your security settings you may receive one or more security warnings Click the Run button if you receive a warning When the installation wizard starts select language for the installer and then click Continue oelect if you want to install a trial version of your system or indicate the location of your license file Head and accept the license agreement and indicate if you want to participate in the Milestone data collection program Select Typical or Custom installation If you select Custom installation y
106. by another trusted site If you at a later point want change the certificate you use you can do this from the Mobile Server Manager 1 Right click the Mobile Server Manager and select Edit Certificate 2 Choose whether you want to either o Generate a self signed certificate or www milestonesys com 179 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 o Load a certificate file Generate a self signed certificate 1 Choose the Generate a self signed certificate option and click OK 2 Wait for a few seconds while the system installs the certificate 3 Once finished a window opens and informs you that the certificate was installed successfully The Mobile service is restarted for the changes to take effect Locate a certificate file 1 Choose the Load a certificate file option 2 Fill in the path for the certificate file or click the box to open a window where you can browse for the file 3 Fill in the password connected to the certificate file 4 When finished click OK Note that HTTPS is not supported on Windows XP and Windows 2003 operating systems and works on Windows Vista or newer Windows OS only Fill in edit surveillance server credentials 1 Right click the Mobile Server Manager and select Surveillance Server Credentials 2 Fillin the Server URL 3 Select what user you want to log in as o Local system administrator no credentials needed or o A specified user acco
107. c event specifies that if the term video appears in a received TCP data package this should trigger the generic event Your generic event may be different but you can still use the principles outlined in the following 1 In the Management Application navigation pane expand Advanced Configurations then expand Cameras and Storage Information right click a camera to which you have access in XProtect Smart Client and select Properties 2 Select Event Notification and select the required generic event Make sure that your generic event is the only event appearing in the Selected Events list while you are performing the test otherwise you cannot be sure that it is your generic event which triggers the event notification Once you are done testing you can move any temporarily removed events back to the Selected Events list www milestonesys com 114 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 3 Save your configuration changes by clicking the Save Configuration button in the Management Application toolbar 4 Make sure the Recording Server service is running Also make sure that the camera for which you just configured the event notification is displayed and that you have camera title bars enabled in XProtect Smart Client so you can see the yellow event indicator 5 n Windows Start menu select Run and type the following in the Open field o Ifyou are performing the test on the XProtect Ente
108. called Backup on a network drive or on removable media 2 Onthe system server open My Computer and navigate to the system s installation folder 3 Copy the following files and folders into your Backup folder o All configuration ini files o All scheduling sch files o The file users txt only present in a few installations o Folders with a name ending with ViewGroup and all their content Note that some of the files folders may not exist if upgrading from old software versions If you installed your system as a custom version to a non default file path make a backup of your existing configuration and restore it to a new installation folder called relevant folder Milestone Surveillance When you run the installer select Custom installation and when you are prompted for an installation folder select the relevant folder created for restoring www milestonesys com 30 Install and upgrade Milestone XProtect Enterprise Administrators Manual 2014 Upgrading from one current XProtect Professional VMS product to another current XProtect Professional VMS product About upgrading from one current XProtect Professional VMS product to another current XProtect Professional VMS product If you use one of the XProtect Professional VMS Products for example XProtect Express and decide that you want to use the additional features and functionality found in a different XProtect VMS product for example XProtect Professional you can
109. camera s e mail notification periods by creating schedule profiles based on periods of time example Mondays from 08 30 until 17 45 shown in blue marin Click button to select all cameras in the Apply Template column Click button to clear all selections in the Apply Template column Apply only a selected value from the template to selected cameras Create a new schedule profile of any type by clicking the Create button Properties available in XProtect Enterprise and XProtect Professional only SMS PTZ Patrolling www milestonesys com Select the required profile for the SMS notification schedule for the camera s in question You specify a camera s SMS notification periods by creating schedule profiles based on periods of time example Mondays from 08 30 until 17 45 shown in green Only available for PTZ pan tilt zoom cameras with patrolling the continuous movement of a PTZ camera between a number of preset positions Lets you select the required profile for the PTZ patrolling schedule see PTZ patrolling on page 135 for the camera s in question You specify a camera s patrolling schedule based on patrolling profiles within particular periods of time example Mondays from 08 30 until 17 45 shown in red 132 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Scheduling options When you configure general scheduling and archiving see Configure general scheduling and ar
110. cameras the server would be running out of disk space if the remaining available disk space went below 350 MB 150 MB plus 20 MB for each of the ten cameras The difference ensures that very large disks are not necessarily considered to be running out of disk space just because they have less than 1096 disk space left On the archiving drive the system automatically checks that the space required for data from a camera to be archived plus 1 GB of free disk space per camera is available If not the archive drive s oldest data from the relevant camera is deleted until there is sufficient free space for the new data to be archived About viewing archived recordings You can view archived recordings via XProtect Smart Client You can for example use features such as exporting and browsing with archived recordings For archived recordings stored on a local or network drive you can use XProtect Smart Client s playback features to find and view the relevant recordings similar to recordings stored in a camera s regular database You can also use exported archives archives stored outside local or network drives www milestonesys com 130 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 in XProtect Smart Client For more information see the XProtect Smart Client documentation at www milestonesys com Configure general scheduling and archiving To configure general scheduling and archiving do the followin
111. ch devices for motion detection and PTZ See also View video from cameras in Management Application on page 38 For each camera for which exclude regions are relevant use the list in the left side of the wizard window to select the camera and define its exclude regions Exclude regions are camera specific and you must configured motion detection individually for each camera on which they are required When you have selected a camera you see a preview from the camera You define regions to exclude in the preview which is divided into small sections by a grid e To make the grid visible select the Show Grid check box e To define exclude regions drag the mouse pointer over the required areas in the preview while pressing the mouse button down Left mouse button selects a grid section and right mouse button clears a grid section Selected areas are highlighted in blue If you use the Include All button you can quickly select all grid sections in the preview This can be advantageous if you want to disable motion detection in most areas of the preview in which case you can clear the few sections in which you do not want to disable motion detection With the Exclude All button you can quickly clear all sections Adjust motion detection Motion detection Motion detection is a key element in most surveillance systems Depending on your configuration motion detection settings may determine when video is recorded saved on the surveillance sy
112. chiving on page 131 you can specify certain properties for many cameras in one go In the case of Scheduling Options it is because the properties are shared by all cameras Cameras may be offline for example because they have reached the end of an online recording schedule see Online period on page 134 in which case client users will not be able to view live video from the cameras However if you select Start cameras on Start cameras on client client requests client users will be able to view live video from the requests camera outside online schedule but without recording technically force the camera to be online outside its online schedule You must select Enable recording when started on client request see the following if you want recording to take place Enable recording on the camera when Start cameras on client requests see the previous is also selected Enable recording when started on client request If a user does not have access to manual recording see Camera access on page 166 selecting Enable recording when started on client request will not enable the user to do manual recording Select which online schedule profile to use as default for cameras you subsequently add to your XProtect Enterprise system Note that Schedule profile for new your selection only applies for the online schedule not for any other cameras schedules Default selection is Always on meaning that new cameras will always be online
113. com 162 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Users About users The term users primarily refers to users who connect to the surveillance system through their clients You can configure such users in two ways e As Bbasic users authenticated by a user name password combination e As Windows users authenticated based on their Windows login You can add both types of users through the Configure User Access wizard or individually see Add basic users on page 163 and Add Windows users on page 163 By grouping users you can specify rights for all users within a group in one go If you have many users performing similar tasks this can save you significant amounts of work User groups are logical groups created and used for practical purposes in the Management Application only They are not in any way connected with user groups from central directory services If you want to use groups make sure you add groups before you add users you cannot add existing users to groups Finally the Administrators group is also listed under Users This is a default Windows user group for administration purpose which automatically has access to the Management Application Add basic users When you add a basic user you create a dedicated surveillance system user account with basic user name and password authentication for the individual user Note that creating Windows users provides better security If
114. cording see About video and recording configuration on page 64 you can specify certain properties for many cameras in one go In the case of manual recording it is because the properties are shared by all cameras When manual recording is enabled XProtect Smart Client users with the necessary rights can manually start recording if they see something of interest while viewing live video from a camera which is not already recording If enabled manual recording can take place even if recording for individual cameras see Recording on page 91 is set to Never or Conditionally When started from XProtect Smart Client such user driven recording always takes place for a fixed time for example for five minutes www milestonesys com 79 Advanced configuration Milestone XProtect Enterprise 2014 Enable manual recording Default duration of manual recording Maximum duration of manual recording Frame rate MJPEG Administrator s Manual Select check box to enable manual recording and specify further details Period of time in seconds during which user driven recording take place Default duration is 300 seconds corresponding to five minutes Maximum allowed period of time for user driven recording This maximum is not relevant in connection with manual recording started from the Smart Client since such manual recording will always take place for a fixed time In some installations it is however also possible to comb
115. ct Enterprise and XProtect Professional only Live Frame Rate Recording Frame Rate Required average frame rate for live video from the camera Select number of frames then select the time unit interval second minute or hour If the camera supports dual stream and dual stream is enabled the Live Frame Rate column will be read only with the value Dual streaming which cannot be altered Required average frame rate for recorded video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate specified under normal mode Speedup frame rate properties Properties available in all XProtect software versions Enable Speedup www milestonesys com The speedup feature lets you use a higher than normal frame rate if motion is detected and or an event occurs When you enable speedup further columns for specifying speedup details become available 81 Advanced configuration Milestone XProtect Enterprise 2014 Frame Rate Time Unit Speedup On Schedule Only Start Event Stop Event Camera Administrator s Manual Speedup frame rate for viewing video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate specified under normal mode Select required unit for live and recording frame rates per second minute or hour Not
116. ct Master Server the Delete button is disabled and the Add button is enabled provided you have selected Enabled as master server This allows you to add slave servers to the master server but prevents your from deleting the master server Slave server properties Address IP address of the slave server Port Port number of the slave server Remove a slave server from the list of slave servers Select the slave server in the list and click the Delete button If you want a slave server to become a master server clear Enable as master server on the original master server and click OK In the navigation pane right click the slave server which you want to become master server and select Properties Then select Enable as master server Next click Add to add slave servers to the new master server Delete Update status on slaves In the Master Settings Summary and Slave Settings Summary table area you can verify update added slaves by clicking Update Status A status dialog runs and afterwards informs you of the status of your slave server s If you select Pre version 8 0 slaves it is not possible to update slave status on any slaves and Update Status is therefore disabled In the Slave Settings Summary table slave status on all slaves is Not applicable If you do not select Pre version 8 0 slaves slave status for pre version 8 0 slaves is Unreachable Slave status for 8 0 slaves and beyond reflects the actual status www milestonesys
117. ct Web Client However administrators can also select to make it mandatory for all users to use direct streaming in XProtect Web Client If administrators enable this setting all users will always use direct streaming If you enable mandatory direct streaming all instances of Milestone Mobile client will no longer be able to connect so administrators should only use this setting if users strictly use the Milestone Mobile server to connect to XProtect Web Client To use direct streaming you must install a plug in on the PC on which you access XProtect Web Client XProtect Web Client automatically asks users if they wish to install this plug in if they connect through a supported browser www milestonesys com 170 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 About Video push Video push is feature in your Milestone Mobile client that allows you to use your mobile device s camera to for example collect evidence when you investigate an alarm or event You do this by sending a video stream from your mobile device to your system In the Mobile server settings you can set up how many users should be able to use the Video push feature in the system About saving configuration changes in XProtect Enterprise 8 1 and streamlined software versions The following applies to XProtect Enterprise 8 1 XProtect Professional 8 1 XProtect Express 1 1 XProtect Essential 2 1 and XProtect Go 2 1 software versions onl
118. d being able to see what happened immediately prior to the door being opened may also be important Privacy masking The ability to define if and how selected areas of a camera s view should be masked before distribution For example if an XProtect Enterprise camera films a street you can mask certain areas of a building for example windows and doors with privacy masking in order to protect residents privacy PTZ Pan tilt zoom A highly movable and flexible type of camera PUK Personal Unblocking Key or PIN Unlock Key number used as an extra security measure for SIM cards Recording On IP video surveillance systems recording means saving video and if applicable Glossary of Terms Milestone XProtect Enterprise 2014 audio from a camera in the cameraa s database on the surveillance system In many IP surveillance systems all the video audio received from cameras is not necessarily saved Saving of video and audio in a cameraa s database is in many cases started only when there is a reason to do so for example when motion is detected when an event occurs or when a specific period of time begins Recording is then stopped after a specified amount of time for example when motion is no longer detected when an event occurs or when a time period ends The term recording originates from the analog video era when images were taped only when the record button was pressed Recording Server serv
119. d and safe and it can be browsed using the XProtect Smart Client by opening the archived database directly About time servers Once your system receives images they are instantly time stamped Since cameras are separate units which may have separate timing devices camera time and your system time may not correspond fully This may occasionally lead to confusion If your cameras support timestamps Milestone recommends that you auto synchronize camera and system time through a time server for consistent synchronization For information about how to configure a time server search vvww microsott com for time server time service or similar www milestonesys com 11 Before you start Milestone XProtect Enterprise Administrator s Manual 2014 About virus scanning As is the case with any other database software if an antivirus program is installed on a computer running XProtect software it is important that you exclude specific file types and locations as well as certain network traffic Without implementing these exceptions virus scanning uses a considerable amount of system resources On top of that the scanning process can temporarily lock files which likely results in a disruption in the recording process or even database corruption When you need to perform virus scanning do not scan Recording Server directories containing recording databases by default c mediadatabase as well as all folders under that location Avoid also
120. d be stored Default is C MediaDatabase To browse for another folder click the browse icon next to the relevant cell If you change the archiving path and there are Archiving Path existing archived recordings at the old location you are asked whether you want to move the archived recordings to the new location recommended leave them at the old location or delete them Note that if you move archived recordings XProtect Enterprise will also archive what is currently in the camera database In case you wonder why the camera database is empty just after you have moved archived recordings this is the reason Total amount of time for which you want to keep recordings from the camera that is recordings in the camera s database as well as any archived recordings Default is 7 days Retention time Retention time covers the total amount of time you want to keep recordings for In earlier XProtect Enterprise versions time limits were specified separately for the database and archives The template can help you configure similar properties quickly For example if you have 20 cameras and you want a particular frame rate on all of them you can enter it once in the template and then apply the template to the 20 cameras Select which cameras you want to apply the template for Use one epe feos of the two Set buttons to actually apply the template Select All Click button to select all cameras in the Apply Template column Clear All
121. d disabled If the Access check box is selected but for example the Live check box is cleared everything under the Live check box is cleared and disabled Depending on the selected column the following default features for live or playback from the selected camera s give you the ability to Properties available in all XProtect software versions Use navigation features for PTZ Pan tilt zoom cameras PTZ A user group can only use this right if the user has access to one or more PTZ cameras Use navigation features for moving a PTZ camera to particular preset positions A user group can only use this right if the user group has access to one or more PTZ cameras with defined preset positions PTZ preset positions Manage PTZ presets Manage PTZ positions in XProtect Smart Client Activate output lights sirens door openers etc related to the Output selected camera s Evente Use manually triggered events related to the selected camera s This feature is available in XProtect Smart Client only Listen to incoming audio from microphones related to the selected Incoming audio camera s This feature is available in XProtect Smart Client only Manually start recording for a fixed time defined see Manual cu est recording on page 79 by the surveillance system administrator Properties available in XProtect Enterprise and XProtect Professional only Talk to audiences through speakers related to the selected camera s
122. d video from Item type Displays the type of selected item l Shows event that is used to trigger the automatic export Type of Event available events depends on selected item Camera Select the camera from where the video will be recorded Duration Type the amount of time the video clip should export in seconds Exocrine Choose whether the exported video clip should be in the XProtect H ype database format or if it should be exported as an AVI file Performance On the Performance tab you can set the following limitations on the Milestone Mobile server s performance Level 1 Level 1 is the default limitation placed on the Milestone Mobile server Any limitations you set here are always applied to the Milestone Mobile s video stream Select the check box to enable the first level of limitations to Level 1 Milestone Mobile server performance www milestonesys com 176 Advanced configuration Milestone XProtect Enterprise 2014 Max FPS Max image resolution Level 2 Administrator s Manual Set a limit for the maximum number of frames per second FPS to send from the Milestone Mobile server to clients oet a limit for the image resolution to send from the Milestone Mobile server to clients If you would rather like to enforce a different level of limitations that the default one in Level 1 you can select the Level 2 check box instead You cannot set any settings higher than what you have set them to in the fi
123. de only Classic mode is available Important If you have upgraded from a previous version of your system for example XProtect Enterprise 8 1 Classic mode is the default selection in your system You must manually change your selection to use Evidence mode Language The Management Application is available in several languages From the list of languages select the language you want to use Restart the Management Application to make the change of language take effect www milestonesys com 191 Settings Milestone XProtect Enterprise Administrators Manual 2014 User Interface You can change the way the Management Application behaves For example by default the Management Application asks you to confirm many of your actions If you feel this is not necessary you can change the behavior of the Management Application to not ask you again Go to User Interface to make changes for each action Examples of actions you can change o When you attempt to delete a hardware device should the Management Application ask you to confirm that you want to delete the hardware device or should it delete the hardware device straight away without asking o Depending on the system you are using you may have a limit on the number of cameras you can use in your system Select if the system should warn you if you add more cameras than the allowed number of cameras o df your system should show live video when you preview camera or if you
124. dividual cameras scheduling Only available if e mail notification see Configure email notifications on page 144 is enabled Select to include an image recorded at the time the event is triggered in the e mail notification then select the relevant camera in the list next to the check box Attach image from camera Delete Delete a selected event Add a new event When Global or a specific camera is selected clicking Add adds a new manual event When a specific manual event is selected clicking Add adds a timer event see Add a timer event on page 113 to the selected manual event Add Properties available in XProtect Enterprise and XProtect Professional only Select if the system should automatically send an SMS when the event occurs You define the recipients of the SMS notifications as ECH part of the SMS notification configuration When you use SMS Send SMS if this event occurs notifications remember that you may have set individual camera scheduling The setting is only available if you have enabled SMS notifications Timer event When you add timer events see Add a timer event on page 113 specify the following properties Specify a name Names must be unique and must not contain any of these special characters lt gt amp V 2 Timer event name Some cameras only support event names of a certain length and or with a certain structure Refer to the camera s documentation for exact details Sp
125. ds specified in the Patrolling settings section therefore only applies when users manually control a PTZ camera and not when users stop a PTZ camera s patrolling entirely When XProtect Smart Client users stop a PTZ camera s patrolling entirely the camera s patrolling resumes only when the XProtect Smart Client user selects to resume it PTZ on event PTZ related properties are only available when you are dealing with a pan tilt zoom PTZ camera When a PTZ camera supports preset positions see PTZ preset positions on page 101 you can make the PTZ camera automatically go to a particular preset position when a particular event occurs When associating events with preset positions on a PTZ camera you can select between all events www milestonesys com 105 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 defined on your system You are not limited to selecting events defined on a particular hardware device Event Select the relevant event Select the relevant preset position For this purpose you can only use an event once per PTZ camera However use different events for making the PTZ camera go to the same preset position Example PTZ Preset Position o Event 1 makes the PTZ camera go to preset position A o Event 2 makes the PTZ camera go to preset position B o Event 3 makes the PTZ camera go to preset position A If later you want to end the association between a particular event and a particul
126. ds video from the camera configure recording settings on one of the following pages By default cameras you add to your system are automatically online Always on and you only need to modify their online schedules if you require cameras to be online only at specific times or events Note however that you can change this default as part of the scheduling options on page 133 For each camera you can initially select between two online schedules e Always on The camera is always online e Always off The camera is never online If these two options are too simple for your needs use the Create Edit button to specify online schedules according to your needs and then select these schedules for your cameras This way you can specify whether cameras should be online within specific periods of time or whether they should start and stop transferring video when specific events occur within specific periods of time The template can help you configure similar properties quickly For example if you have 20 cameras and you want a particular frame rate on all of them you can enter it once in the template and then apply the template to the 20 cameras Select which cameras you want to apply the template for Use one SELUDSS of the two Set buttons to actually apply the template Select All Click button to select all cameras in the Apply Template column Clear All Click button to clear all selections in the Apply Template column Apply te
127. e Item column Item that triggers the automatic export Event column Shows event that triggers the automatic export Camera column Camera from which the video is recorded Duration column Length of the exported video file Indicates whether the export file format is database format or AVI Export type column format Exported recordings In the columns see the following details for every individual exported recording Name column Name of the exported recording www milestonesys com 175 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 State column otate of the exported recording Camera column The camera that provided the exported recording Timestamp column The point of time when the export took place Duration column The length of the exported recording User column The name of the user who provided the exported recording MB column The size of the exported recording Type The type of export This can be Manual or Automatic Note Click Refresh to update the list of exported recordings shown Auto Export Rule window settings When you add a new rule for automatic export to take place specify the following Provide a name for the rule you want to create for example Door AIR opened or Motion detected Choose the item to trigger the automatic export This can be itam cameras inputs outputs and events If you select a camera this will automatically be selected as the camera to recor
128. e 164 specify general access settings Live Ability to access the Live tab in XProtect Smart Client Playback Ability to access the Playback tab in XProtect Smart Client Ability to access setup mode in XProtect Smart Client Tip By clearing the Live Playback and Setup check boxes you Setup can effectively disable the user s group s ability to use XProtect Smart Client You can use this as a temporary alternative to deleting the user group for example while a user is on vacation Ability to create and edit views in shared groups in XProtect Smart Client Edit shared views Every user can access views placed in shared groups If a user group does not have this right shared groups are protected indicated by a padlock icon in XProtect Smart Client Ability to create and edit views in private groups in XProtect Smart Client Views placed in private groups can only be accessed by the user who created them If a user group does not have this right private groups will be protected indicated by a padlock icon in Edit private views XProtect Smart Client Denying users the right to create their own views may make sense in some cases for example to limit bandwidth use For more information about shared and private views see the separate XProtect Smart Client documentation Select the checkbox to allow users to access and work with the Management Application If you have more than one Administrator member you can clear the checkbox
129. e View tutorials link to this in the bottom right column The link takes you to an external web page with video tutorials for your system Automatic configuration wizard The Automatic configuration wizard is for easy configuration for first time use of the system Use the wizard to automatically add cameras to your system using this step by step procedure Automatic configuration wizard First page When you open the Management Application for the first time the Automatic configuration wizard opens to guide you through the process of adding hardware devices to your system If you are new to the system click Yes configure to scan your network for available cameras and configure your system To exit and use a more advanced way of adding devices to your system click Skip to leave the wizard and go to the Management Application to get more options for setting up your system s device configuration Automatic configuration wizard Scanning options Choose where you want your system to scan for cameras and devices By default the Scan local network checkbox is selected which means that you only scan your local network for devices However if you know the IP address or a range of IP addresses to which cameras and devices are attached specify these by clicking the Plus icon next to Add the IP addresses or IP ranges to be scanned You can add more than one range of IP addresses if you need to Automatic configuration wizard Select hardware manu
130. e XProtect Enterprise Administrators Manual 2014 Select if the system should automatically send an SMS when the event occurs You define the recipients of the SMS notifications as EA part of the SMS notification configuration When you use SMS Send SMS if this event occurs notifications remember that you may have set individual camera scheduling The setting is only available if you have enabled SMS notifications Delete Delete a selected event Add a new event When the Generic Events node is selected clicking Add will add a new generic event When a specific generic event is selected clicking Add will add a timer event on page 113 to the selected generic event Add Output control on event Events and Output specific properties When you add output controls on events see Configure hardware output on event on page 113 specify the following properties Event Select the required event Output Select the required output event Scheduling and archiving About scheduling The scheduling feature lets you specify e When you want to archive e That some cameras transfer video to your system at all times e hat some cameras transfer video only within specific periods of time or when specific events occur e When you want to receive notifications from the system You can set up general scheduling properties for all your cameras or individual properties per camera You can set up when e One or more cameras should be onlin
131. e and transfer video to your system e One of more cameras should use speedup and use a higher than normal frame rate www milestonesys com 125 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 e You want to receive any notifications regarding one or more cameras e Archiving takes place e PTZ cameras should patrol and according to which patrolling profile About archiving Archiving is an integrated and automated feature with which recordings are moved to free up space for new recordings By default recordings are stored in the database for each camera The database for each camera is capable of containing a maximum of 600 000 records or 40 GB Your system automatically archives recordings if a camera s database becomes full Consequently having sufficient archiving space is important You do not have to do anything to enable archiving It runs in the background and is automatically enabled and carried out from the moment your system is installed The most recent recordings are saved on a local storage in order to prevent network related problems in the saving process The default settings for your system is to perform archiving once a day or if your database becomes full You can change the settings for when and how often archiving takes place in the Management Application You can also schedule archiving up to 24 times a day with a minimum of one hour between each one This way you can proactively
132. e available disk space goes below 75 MB plus 10 MB per camera example with ten cameras the server would be running out of disk space if the remaining available disk space went below 175 MB 75 MB plus 10 MB for each of the ten cameras The difference ensures that very large disks will not necessarily be considered to be running out of disk space just because they have less than 596 disk space left When the system restarts your recording server after resizing the database the original databases sizes are used so you should make sure that the drive size problem is solved or alternatively adjust camera database sizes to reflect the altered drive size If the system performs the database resizing procedure you are informed on screen in XProtect Smart Client in log files and or in notifications if set up Different drives Automatic archiving if database drive runs out of disk space In case the system server is running out of disk space and the archiving drive is different from the camera database drive and archiving has not taken place within the last hour archiving automatically begins in an attempt to free up disk space This will happen regardless of any archiving schedules The server is considered to be running out of disk space if e there is less than 10 disk space left and the available disk space goes below 30 GB plus 1 5 GB per camera e the available disk space goes below 150 MB plus 20 MB per camera Example with ten
133. e of third party software for which specific terms and conditions may apply When that is the case you can find more information in the file 3rd party software terms and conditions txt located in your Milestone surveillance system installation folder www milestonesys com Copyright trademarks and disclaimer Milestone XProtect Enterprise 2014 Administrator s Manual Before you start About minimum system requirements Important Your system no longer supports Microsoft Windows 2003 however you can still run access clients from computers with Windows 2003 Important Your system no longer supports Microsoft Windows 32 bit OS however you can still run access XProtect Web Client and XProtect Smart Client from computers with Windows 32 bit OS For information about the minimum system requirements to the various components of your system go to www milestonesys com systemrequirements About important port numbers Your system uses particular ports when communicating with other computers cameras and so on Make sure that the following ports are open for data traffic on your network when you use your system Port 20 and 21 inbound and outbound Port 25 inbound and outbound Port 80 inbound and outbound Port 554 inbound and outbound Port 1024 outbound only Port 1234 inbound and outbound Port 1237 inbound and outbound Port 8081 and 8082 Port 22331 www milestonesys com Used for FTP tr
134. e or several wav files Remove a selected sound from the list of manually added sounds Default sounds cannot be removed Lets you test the sound In the list select the sound The sound will be played once When you configure Time profiles see Add a time profile for alarms on page 183 specify the following Name Description Add Single Time Add Recurring Time Edit Time www milestonesys com Type a name for the time profile Enter a description optional Right click the calendar and select Add Single Time Specify Start time and End time If the time covers whole days select All day event Right click the calendar and select Add Recurring Time Specify the time range recurrence pattern and range of recurrence Right click the calendar and select Edit Time Specify Start time and End time If the time covers whole days select All day event When you edit an existing time profile remember that a time profile may contain more than one time period and that time periods may be recurring If you want your time profile to contain additional periods of time add more single times or recurring times 187 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 MIP plug ins About MIP plug ins If you install MIP Milestone Integration Partner plug ins to your system find the plug ins in the navigation pane Expand Advanced Configuration gt MIP Plug ins You can assign
135. e that you can only select time bases that let you speed up frame rates Example If you have specified 15 frames per second in normal mode you cannot specify 16 frames per minute or hour in speedup mode e Motion Detection Select this to speed up when motion see Motion detection amp exclude regions on page 96 is detected Normal frame rates will be resumed immediately after the last motion is detected e Event Select this to speed up when an event occurs and until another event occurs Use of speedup on event requires that events have been defined and that you select start and stop events in the neighboring columns Use the Configure events list located below the other fields to define events that suit your needs e Motion Detection amp Event Select this to speed up when motion is detected or when an event occurs and until another event occurs Remember to select start and stop events in the neighboring columns Select this to speed up according to the camera s speedup schedule see Speedup on page 135 only Select required start event The camera will begin using the speedup frame rates when the start event occurs Select required stop event The camera will return to the normal frame rates when the stop event occurs Click the Open button to configure detailed and or camera specific settings such as event notification PTZ preset positions and fisheye view areas for the selected camera Properties available
136. e the XProtecte Web Client to access your cameras and views Since you do not need to install XProtect Web Client you can access it from the local computer on which you installed the Milestone Mobile server or any other computer you want to use for this purpose To access the XProtect Web Client 1 Setup the Milestone Mobile server in the Management Application 2 Openan Internet browser Internet Explorer Mozilla Firefox Google Chrome or Safari or click Open XProtect Web Client in the Mobile Server Manager see About Mobile Server Manager on page 178 3 Type in the IP address that is the external address and port of the server on which the Milestone Mobile server is running www milestonesys com 19 System overview Milestone XProtect Enterprise Administrators Manual 2014 Example The Milestone Mobile server is installed on a server with the IP address 127 2 3 4 and is configured to accept HTTP connections on port 8081 and HTTPS connections on port 8082 default settings of the installer In the address bar of your browser type http 127 2 3 4 8081 or https 127 2 3 4 8082 depending on whether you want to use a standard HTTP connection or a secure HTTPS connection You can now begin using XProtect Web Client 4 Add the address as a bookmark in your browser for easy future access to XProtect Web Client If you use XProtect Web Client on the local computer on which you installed the Milestone Mobile server you can als
137. e transition time applies to all presets in the patrolling profile It is important that the camera can switch between any of the patrolling profile s preset positions within the number of seconds you specify If not the system is likely to detect false motion Note that it takes longer for the PTZ camera to move between positions that are located physically far apart for example from an extreme left position to an extreme right position than between positions that are located physically close together PTZ scanning PTZ scanning continuous panning is supported on a few PTZ cameras only You can enable PTZ scanning and select a PTZ scanning speed from the list below the check box PTZ scanning only www milestonesys com 104 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 works for PTZ type 1 cameras where preset positions are configured and stored on the server If the camera is a PTZ type 2 camera and you import preset positions which have previously been defined and stored on the PTZ camera itself through the camera s own configuration interface PTZ scanning stops working Pause PTZ patrolling PTZ patrolling pauses automatically when users operate the camera manually as well if your system is using PTZ on Event If the system detects motion it may also pause PTZ patrolling Pause settings are tied to the selected patrolling profile This allows you the flexibility of having different pause setti
138. ecify the amount of time that should pass between the main Timer event occurs after l l event occurring and the timer event in seconds or minutes www milestonesys com 121 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Generic event When you add generic events see Test a generic event on page 114 specify the following properties Specify a name Names must be unique and must not contain any of these special characters lt gt amp V 2 Event name Some cameras only support event names of a certain length and or with a certain structure Refer to the camera s documentation for exact details Read only field displaying the port number on which XProtect Enterprise listens for generic events default is port 1234 The port Event port number can be changed as part of the general event handling configuration see Configure general event handling on page 114 Lets you specify the individual items for which XProtect Enterprise should look out for when analyzing data packages Specify one or more terms then click the Add button to add the specified term s to the Event message expression field the content of which will be used for the actual analysis Examples e Single term User001 when added to the Event message expression field the term will appear as User001 e Several terms as one item User001 Door053 Sunday when added to the Event message expression field t
139. ecomes available when you specify a network drive Note that network drives cannot be used for recording only for archiving Configure storage Recording and archiving settings Select recording and archiving see About archiving on page 126 paths for each individual camera All properties on a white background are editable properties on a light blue background cannot be edited Recording Path www milestonesys com Path to the folder in which the camera s database should be stored Default is C MediaDatabase To browse for another folder click the browse icon next to the required cell You can only specify a path to a folder on a local drive You cannot specify a path to a network drive If you use a network drive it is not be possible to save recordings if the network drive becomes unavailable If you change the recording path and you have existing recordings at the old location you are asked whether you want to move the recordings to the new location recommended leave them at the old location or delete them Tip If you have several cameras and several local drives are available you can improve performance by distributing individual cameras databases across several drives 51 Getting started Milestone XProtect Enterprise Administrators Manual 2014 Only editable if not using dynamic paths for archiving see About archiving on page 126 Path to the folder in which the camera s archived recordings shoul
140. ecordings Default is 7 days Retention time covers the total amount of time you want to keep recordings for In earlier XProtect Enterprise versions time limits were specified separately for the database and archives Click the Open button to configure detailed and or camera specific settings such as event notification PTZ preset positions and fisheye view areas for the selected camera Click button to select all cameras in the Apply Template column Click button to clear all selections in the Apply Template column Apply only a selected value from the template to selected cameras Apply all values from the template to selected cameras 72 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Dynamic path selection properties When you configure video and recording see About video and recording configuration on page 64 you can specify certain properties for many cameras in one go In the case of dynamic path selection this is because the properties are shared by all cameras With dynamic archiving see About archiving on page 126 paths you specify a number of different archiving paths usually across several drives If the path containing the system database is on one of the drives you have selected for archiving the system always tries to archive to that drive first If not the system automatically archives to the archiving drive with the most available space at any time provided t
141. efore you start Milestone XProtect Enterprise 2014 Administrator s Manual System overview System components With the purchase of your video surveillance system you have chosen an extremely powerful flexible and intelligent surveillance solution Your system provides a state of the art IP video surveillance system supporting the widest choice of network cameras and video encoders with the equipment connected to an office LAN or other TCP IP network such as the Internet Your system consists of a number of components each targeted at specific tasks and user types Management Application Recording Server service Event Server service Microsoft SQL Server Express Database Image Server service XProtect Download Manager XProtect Smart Client www milestonesys com The main application for configuring the surveillance system server for example when you add new cameras set up users or change configuration on the system A vital part of the surveillance system The Recording Server service runs to ensure that devices transfer video streams to your system The Recording Server service installs automatically and runs in the background on the surveillance system server You manage the service through the Management Application Handles configuration of alarms and maps from all servers within the surveillance system installations including Master slave setups throughout your organization This enables monitori
142. egration plug in installed on the event server www milestonesys com 151 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Some of the fields to fill out and their default values are inherited from the integration plug in Therefore the appearance of the wizard may differ depending on the access control system you integrate with To start the wizard select Access Control in the node tree right click and click Create new Steps in this wizard Create access control system integration eessssseesssssse 152 Connecting to the access control evstem 152 Associated cameras nee nna nnn nna nnns esas a nns 152 FIBI SUEDE ea aE Gore ond bd orint ZrIIDR RETI TUE CREDO EE UNO UM 152 Create access control system integration Enter the name and specify the connection details for the access control system you want to add The parameters that you must specify depend on the type of system but are typically the network address of the access control system server and an access control administrator user name and password The video management system uses the specified user name and password to log into the access control system for retrieving the full configuration The integration plug in may also define secondary parameters which are not listed in the wizard but you can change these in General Settings after setting up the integration The default values for the parameters are su
143. eive 145 Advanced configuration Milestone XProtect Enterprise 2014 Number of images Time between images ms Embed images in email Server Settings email Administrator s Manual The number of images you want to include in the email You can include between 1 and 20 images Minimum time in milliseconds to be between each image You can set any time range between 0 and 300 seconds 5 minutes select the check box to embed images directly in the email opecify the following server settings for email Sender e mail address Outgoing mail server address SMTP Outgoing mail server port SMTP Server requires login Security type User name Password Max attachment size MB www milestonesys com Enter the email address you wish to use as the sender of the email notification Type the name of the SMTP Simple Mail Transfer Protocol server which you want to use to send the email notifications Compared with other mail transfer methods SMTP has the advantage that you avoid automatically triggered warnings from your email client Such warnings may otherwise inform you that your email client is trying to automatically send email messages on your behalf TLS Transport Layer Security and its predecessor SSL Secure Socket Layer are supported Type the port for your mail server The default port number is 25 Select the check box if you must use a user name and password to use the SMTP serve
144. elation between the Mobile server and the Milestone Mobile client user in question Is the user connected a state preliminary to servers exchanging keys and encrypting credentials or is he she actually logged in Possible states are Connected and Logged In XProtect Shows the level of bandwidth used by the Mobile server client user in question shows the number of live video streams currently open for the Milestone Mobile client user in question Shows the number of playback video streams currently open for the relevant Mobile client user Shows the number of Video Push stream currently open for the relevant Mobile client user Shows the number of live video streams using Direct Streaming that are currently open for the relevant Mobile user If you enable Video push specify the following settings Video push Number of channels Channel column Port MAC User Name Camera Name www milestonesys com Enable Video push on the Mobile server opecify the number of enabled Video push channels in your XProtect system Shows the channel number for the relevant channel Non editable Port number for the relevant Video push channel MAC address for the relevant Video push channel Enter the user name associated with the relevant video push channel Shows the name of the camera if the camera has been identified 174 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Once you have com
145. elcome page is managed through XProtect Download Manager and can look different in different organizations www milestonesys com 21 System overview Milestone XProtect Enterprise Administrators Manual 2014 Immediately after you install your system the welcome page provides access to XProtect Smart Client in all languages You can also download XProtectSmart Client in 32 or 64 bit if you run a 64 bit operating system and in 32 bit if you run a 32 bit operating system This initial look of the welcome page is automatically provided through XProtect Download Manager s default configuration Default configuration of XProtect Download Manager XProtect Download Manager has a default configuration This ensures that your organization s users can access standard features without the surveillance system administrator having to set up anything The XProtect Download Manager configuration is represented in a tree structure Download Manager s tree structure explained e The first level of the tree structure indicates that you are working with a system e The second level indicates that this is the default setup e The third level refers to the languages in which the welcome page is available In the example the welcome page is available in a dozen languages English Arabic Danish Dutch French and more e The fourth level refers to the features that you can make available to users For example you could limit these features to XProtect Sma
146. elect the Day View Week View or Month View tab then right click inside the calendar and select either Add Single Time or Add Recurring Time 3 If you select Add Single Time specify Start time and End time If the time is to cover whole days select the All day event box or If you select Add Recurring Time specify time range recurrence pattern and range of recurrence Click OK 4 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application When you edit an existing time profile remember that a time profile may contain more than one time period and that time periods may be recurring Analytics events are typically data received from external third party video content analysis VCA providers An example of a VCA based system could be an access control system Alarms properties Alarms definition When you configure Alarm definitions see Add an alarm on page 183 specify the following Enable Name Description Triggering event Sources Time profile www milestonesys com Enables the Alarms feature Enter a name The alarm s name appears whenever the alarm is listed Alarm names do not have to be unique Enter a description optional This first list shows both system related events and events from plug ins for example access control systems or similar From the second list select the event message t
147. elect the hour minute and second values and click the up and down buttons to increase or decrease values or simply overwrite the selected value and then click Add The more you expect to record the more often you should archive If selected XProtect Enterprise will automatically send an e mail to selected recipients if archiving fails This requires that the e mail notification feature is enabled Recipients are defined as part of the e mail notification properties see Email Properties on page 144 Properties available in XProtect Enterprise and XProtect Professional only Send e mail on archiving failure Select if the system should automatically send an SMS if archiving fails You define the recipients of the SMS notifications as part of Send SMS on archiving failure the SMS notification configuration The setting is only available if you have enabled SMS notifications Properties available in XProtect Enterprise only If selected your system starts archiving when a certain event Archive on event occurs Select the event from the list Camera specific scheduling properties Online period When you configure scheduling see Configure camera specific schedules on page 67 for specific cameras your Online Period settings are probably the most important since they determine when each camera should transfer video to XProtect Enterprise By default cameras added to XProtect Enterprise are automatically online and you
148. en started on client request see Scheduling options on page 133 options to set up your scheduling properties for a relevant camera Speedup Speedup may also take place based on events but that is configured elsewhere See Frame rate MJPEG General recording and storage properties see Frame rate MJPEG on page 80 and Video Camera specific properties see Video on page 87 For specific MJPEG cameras specify speedup periods Before you can define this type of schedule you must enable see Frame rate MJPEG on page 80 speedup You specify a camera s speedup Speedup periods by creating schedule profiles based on periods of time example Mondays from 08 30 until 17 45 shown in olive green PTZ patrolling When you configure scheduling see Configure camera specific schedules on page 67 for PTZ pan tilt zoom cameras capable of patrolling see PTZ patrolling on page 103 you can specify which patrolling profiles to use at specific times Before you can define this type of schedule you must configure patrolling for the relevant cameras www milestonesys com 135 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Only available for PTZ pan tilt zoom cameras with patrolling the continuous movement of a PTZ camera between a number of preset positions Lets you select the required profile for the PTZ patrolling schedule see PTZ patrolling on page 135 for the PTZ Patrolling c
149. ent in CSV files e The first line of the CSV file must contain the headers and following lines must contain information about one hardware device each e Separators can be commas semicolons or tabs but cannot be mixed e All lines must contain valid values pay special attention to the fact that camera names user names and similar items must be unique and must not contain any of the following special characters lt gt amp e There is no fixed order of values and optional parameters can be omitted entirely e Boolean fields are considered true unless set to 0 false or no e Lines containing only separators are ignored e Empty lines are ignored Even though the CSV file format is generally ASCII only Unicode identifiers are allowed Even without Unicode identifiers the entire file or even individual characters are allowed to be Unicode strings Configure storage wizard The Video storage step helps you quickly configure your cameras video and recording properties Configure storage Video settings and preview Control bandwidth brightness compression contrast resolution rotation and more in Video settings Use the list on the left side of the wizard window to select a camera and adjust its video settings Then select the next camera and adjust its settings Video settings are to a large extent camera specific so you must configure these settings individually for each camera www milestonesys com 44 Getting s
150. era s database is among the path you have selected for dynamic archiving XProtect Enterprise always tries to archive to that path first If not XProtect Enterprise automatically archives to the archiving drive with the most available space at any time provided there is not a camera database using that drive See also Dynamic path selection see Dynamic path selection properties on page 73 94 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 Event notification When you configure video and recording see About video and recording configuration on page 64 for specific cameras properties include event notification Event notifications inform XProtect Smart Client users that an event has occurred on your system Event notifications can be valuable for client users as they can quickly detect that an event has occurred Even though you configure event notifications separately for each camera you can select between all events on your system regardless whether events are manual generic or originate on another hardware device than the camera itself In the XProtect Smart Client event notification is given by a yellow indicator which lights up when a relevant event has taken place You can also add an optional sound on event notification in XProtect Smart Client itself Three indicators are available for each camera in XProtect amp l Recor ng Nu Smart Client e e The yellow
151. erprise 2014 Recording Frame Rate Administrator s Manual Required average frame rate for recorded video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate specified under normal mode Properties available in all XProtect software versions The template can help you configure similar properties quickly For example if you have 20 cameras and you want a particular frame rate on all of them you can enter it once in the template and then apply the template to the 20 cameras Apply Template Select All Clear All Apply template on selected cameras Select which cameras you want to apply the template for Use one of the two Set buttons to actually apply the template Click button to select all cameras in the Apply Template column Click button to clear all selections in the Apply Template column Apply the value from the template to selected cameras Configure storage Live and recording settings MPEG cameras This wizard page only appears if one or more of your cameras use the MPEG video format Specify which frame rate to use for each camera and whether to record all frames or keyframes only You can also select pre and post recording allowing you to store recordings from periods preceding and following detected motion and or specified events Note that all of the properties can also be specified individually for e
152. erprise Administrators Manual 2014 Allows you to make exceptions if you have selected to record keyframes only Select this check box to record all frames when an event occurs and until another event occurs Use of this feature requires that events have been defined and that you select start Masire AUTEM ASS edo ouem and stop events in the neighboring lists Use the Configure events list located below the other fields to define events that suit your needs Use when recording on Event or Motion Detection amp Event Start Event Select required start event The camera will begin recording all frames when the start event occurs Select required stop event The camera will again only recording Stop Event keyframes when the stop event occurs Dual stream This feature is only available on cameras supporting dual stream This additional stream feature lets you use the alternative stream of the camera It enables two independent streams to the recording server a stream for live viewing and another stream for recording purposes with different resolution encoding and frame rate Enable dedicated live stream Select the type of the live stream Stream settings for viewing live Stream video and for recording video may very well be different in order to get the best result Resolution Select the resolution of the camera FPS Select the camera s live frame rate per second FPS Manual recording When you configure video and re
153. erver A service that handles access to XProtect Enterprise for remote users logging in with Smart Client The Image Server service does not require separate hardware as it runs in the background on the XProtect Enterprise server The Image Server service is not configured separately as it is configured through XProtect Enterprise s Management Application IPIX A technology that allows the creation and viewing of 360 degree panomorph fisheye images JPEG Also JPG Joint Photographic Experts Group widely used lossy compression technique for images Keyframe Used in the MPEG standard for digital video compression a keyframe is a single frame stored at specified intervals The keyframe records the entire view of the camera whereas the frames between the keyframes record only Glossary of Terms Milestone XProtect Enterprise 2014 the pixels that change This helps greatly reduce the size of MPEG files MAC address Media Access Control address 12 character hexadecimal number uniquely identifying each device on a network Master Slave A setup of servers where one server the master server is of higher importance than the remaining servers the slave servers With a master slave setup in your system you can combine several XProtect Enterprise servers and extend the number of cameras you can use beyond the maximum allowed number of cameras for a single server In such a setup clients still have a single p
154. erver space permitting IMPORTANT Alarms often have associated video recordings While the alarm information itself is stored on the event server the associated video recordings are fetched from the relevant surveillance system server when users wish to view them Therefore if it is vital that you have access to video recordings from all your alarms make sure that video recordings from relevant cameras are stored on relevant surveillance system servers for at least as long as you intend to keep alarms on the event server Specify the number of days for which to keep the Alarms log Default is 30 days The value of 0 indicates that you want to keep logs indefinitely server space permitting Specify if you want to save a separate log of server communication in addition to the regular log for the number of days specified 194 Settings Milestone XProtect Enterprise Administrators Manual 2014 System maintenance Back up and restore configuration About back up and restore of configuration Milestone recommends that you make regular backups of your system configuration cameras schedules views and so on as a disaster recovery measure While it is rare to lose your configuration it can happen under unfortunate circumstances Luckily it takes only a minute to back up your existing configuration Back up system configuration The following describes how to back up your configuration in XProtect Enterprise 7 0 If you need inf
155. f they match specified criteria used to generate events Such events are called generic events 109 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Hardware output can be activated automatically when events occur For example when a door is opened hardware input event lights are switched on hardware output Output control on event When configuring the output control you can select between all output and events defined in XProtect Enterprise You are not limited to selecting output or events defined on particular hardware devices You can use a single event for activating more than one output Before you configure events of any type configure general event handling such as which ports XProtect Enterprise should use for event data Normally you can just use the default values but it is a good idea to verify that your organization is not already using the ports for other purposes See Configure general event handling on page 114 Before you specify use of hardware input and hardware output units on a hardware device verify that sensor operation is recognized by the hardware device Most hardware devices are capable of showing this in their configuration interfaces or via CGI script commands Also check the XProtect Enterprise release notes to verify that input and output controlled operations are supported for the hardware device and firmware used If you are using several XProtect Enterprise
156. f 360 degree images P frame Predictive frame the MPEG standard for digital video compression uses P frames together with I frames An Lirame also known as a keyframe is a single frame stored at specified intervals The l frame records the entire view of the camera whereas the frames that follow the P frames record only the pixels that change This helps greatly reduce the size of MPEG files PIN Personal identification number or personal identity number number used to identify and authenticate users Ping A computer network administration utility used to determine whether an IP address is Glossary of Terms Milestone XProtect Enterprise 2014 available by sending a small amount of data to see if it responds The word ping was chosen because it mirrors the sound of a sonar You send the ping command using a Windows command prompt Polling Regularly checking the state of something for example whether input has been received on a particular input port of a device The defined interval between such state checks is often called a polling frequency Port Logical endpoint for data traffic Networks use different ports for different types of data traffic Therefore it is sometimes but not always necessary to specify which port to use for particular data communication Most ports are used automatically based on the types of data included in the communication On TCP IP networks port numbers range from 0
157. f them Instead of having Vergi to enter the same three pieces of information 20 times you can simply enter them once in the template and then apply the template to the 20 cameras with only two clicks Apply Template Select which cameras you want to apply the template for Use one of the two Set buttons to actually apply the template The name as it appears in the Management Application as well as in clients You can overwrite the existing name with a new one Names must be unique and must not contain any of these special characters lt gt amp V 2 Camera Name www milestonesys com 74 Advanced configuration Milestone XProtect Enterprise 2014 Record on Start Event Stop Event Pre recording Seconds of pre recording www milestonesys com Administrator s Manual Select under which conditions video from the camera should be recorded e Always Record whenever the camera is enabled see General on page 86 and scheduled to be online see Online period on page 134 the latter allows for time based recording e Never Never record Live video will be displayed but since no video is kept in the database users will not be able to play back video from the camera e Motion Detection Select this to record video in which motion see Motion detection amp exclude regions on page 96 is detected Unless post recording see the following is used recording will stop immediately after the las
158. f using pre alarm images a feature available for selected cameras only Specify required number of pre alarm images Allowed number may differ from camera to camera allowed range is displayed to the right of the field Only relevant if using pre alarm images a feature available for selected cameras only Specify required frame rate Used in combination with the Number of pre alarm images field this field indirectly allows you to control how long before the event you want to receive pre alarm images from Only available if e mail notification see Configure email notifications on page 144 is enabled Select if XProtect Enterprise should automatically send an e mail when the event occurs Recipients are defined as part of the e mail notification configuration When using e mail notifications also bear in mind individual cameras scheduling Only available if e mail notification see Configure email notifications on page 144 is enabled Select to include an image recorded at the time the event is triggered in the e mail notification then select the relevant camera in the list next to the check box Delete a selected event When a specific hardware input event is selected clicking Add adds a timer event see Add a timer event on page 113 to the selected hardware input event Properties available in XProtect Enterprise and XProtect Professional only www milestonesys com 119 Advanced configuration Milestone XProtect En
159. facturers to scan for If you know the specific manufacturer of your hardware device s select these in the dropdown on this page You can select as many manufacturers as you want to www milestonesys com 39 Getting started Milestone XProtect Enterprise Administrators Manual 2014 Note By default all manufacturers are selected If you want to reduce the scanning time or know the specific manufacturers of your cameras only select the checkboxes that represents these manufacturers Automatic configuration wizard Scanning for hardware devices Scanning for hardware devices that match your selected manufacturers begins A status bar indicates how far in the scan process you are Once scanning for cameras and devices is complete you may need to provide user name and password for your selected devices or cameras When you have typed in the relevant credentials click the Verify button to add the device to your system Note Not all devices and cameras need a user name and password You can add such devices to your system without any need to type in credentials Automatic configuration wizard Continue after scan Once you have added the number of devices and cameras you want to add your system sets up storage for you Storage is the location to which your system saves recordings By default your system chooses the location with most available disk space When the system has finished configuring storage you are given the option to au
160. folder on a local drive If you are using a network drive you cannot save recordings if the network drive becomes unavailable If you change the default recording or archiving paths and there are existing recordings at the old locations you must select whether you want to move the recordings to the new locations recommended leave them at the old locations or delete them 4 Once changes are confirmed restart all services Options General In the General settings you can change a number of settings that affect the general behavior and look of the Management Application Automatic device discovery Automatic device discovery see About automatic device discovery on page 189 is turned off by default in your system Select the check box to enable this functionality If the camera should use an additional user name and password besides the camera s default user name and password select the Use the camera s default user name and password as well as the following credentials check box and type the relevant credentials Note Not all devices support automatic device discovery If your system does not detect your camera and add it to your system you must manually add the camera Customer Dashboard Choose if your system should send system information to the Customer Dashboard see About Customer Dashboard on page 189 System mode Important Do not change system mode unless you are absolutely sure that you want the new setting t
161. from which the system begin scanning for hardware To use the Scan local network method your system server and your cameras must be on the same layer 2 network This means that it must be on a network where all servers cameras and so on can communicate without the need for a router The reason for this is that device discovery relies on direct communication between the system server and the cameras If you use routers on your network specify the IP range where you hardware is located using the Add IP address or IP range to be scanned option or choose one of the Manually specify the hardware to add see Manual on page 42 methods Add hardware Scanning options Choose where you want your system to scan for cameras and devices By default the Scan local network checkbox is selected which means that you only scan your local network for devices However if you know the IP address or a range of IP addresses to which cameras and devices are attached specify these by clicking the Plus icon next to Add the IP addresses or IP ranges to be scanned You can add more than one range of IP addresses if you need to www milestonesys com 41 Getting started Milestone XProtect Enterprise Administrator s Manual 2014 Add hardware Select hardware manufacturers to scan for If you know the specific manufacturer of your hardware device s select these in the dropdown on this page You can select as many manufacturers as you want to Note By defau
162. g 1 In the Management Application navigation pane expand Advanced Configuration right click Scheduling and Archiving and select Properties 2 Specify properties as required for Scheduling all cameras on page 131 Scheduling options on page 133 and Archiving on page 133 3 Your system comes with two simple schedule profiles Always on and Always off which you cannot edit or delete If these do not meet your needs you can create any number of customized schedule profiles for each camera You can reuse a customized schedule profile for more than one purpose if you want to 4 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application When archiving disable any virus scanning see About virus scanning on page 12 of camera databases and archiving locations General scheduling properties Scheduling all cameras When you configure general scheduling and archiving see Configure general scheduling and archiving on page 131 you can specify certain properties for many cameras in one go Either in order to speed up things or because the properties in question are shared by all cameras rather than being specific to individual cameras Note that you can specify the properties for Online Period Speedup Notifications Email and SMS and PTZ Patrolling individually for each camera Properties available for all XProtect software versions The te
163. gative effects if you open a second stream If a camera delivers live video in a very high quality de coding of images may increase the load on the Recording Server service which may in turn affect ongoing recordings negatively Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance server and the Management Application at the same time Therefore Milestone recommends that you stop see Start and stop services on page 170 the Recording Server service when you configure such devices for motion detection and PTZ See also View video from cameras in Management Application on page 38 www milestonesys com 38 First time use Milestone XProtect Enterprise Administrator s Manual 2014 Getting started About the Getting started page The Getting started window is always shown when you open the Management Application The Getting started page provides you with an easy way to go through wizards and serves as a place of reference for users To know how many of your system s camera licenses you are using or to know the expiration date of your Software Upgrade Plan SUP you can find this information in the bottom left and bottom center columns on the Getting started page To access information about your SUP you must be connected to the Internet You can also access and view video tutorials that show and explain how to go through each step of your system s wizards To access these click th
164. ging Configuring alarms An alarm configuration may include e Dynamic setup of alarm handling based on users access rights e Central overview of all components servers cameras and external units e Setup of central logging of all incoming alarms and system information e Handling of plug ins allowing customized integration of other systems for example external access control systems Viewing alarms The following can play a role with regards to alarms and who can view control manage them and to what degree This is because alarms are controlled by the visibility of the object causing the alarm e Source device visibility if the device causing the alarm is not set to be visible to the user the user cannot see the alarm in the alarm list in XProtect Smart Client e Right to trigger manually defined events if manually defined events are available in your system these can determine if the user can trigger selected manually defined events in XProtect Smart Client e External plug ins if any external plug ins are set up in your system these may control user s rights to handle alarms e General access rights can determine whether the user is allowed to only view or also to manage alarms www milestonesys com 181 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Time profiles for alarms Alarms can be based on time profiles for alarms see Add a time profile for alarms on page 183 Ti
165. guages require 16 bit SMS encoding If you use any of these languages in your organization you must set your XProtect Enterprise to use 16 bit encoding 16 bit has a limit of 70 characters per SMS Scheduling About scheduling of notifications Scheduling of notifications allows you to set up schedule profiles which you can use with Email see Message Settings email on page 144 and SMS see Message Settings SMS on page 147 notifications Notification Scheduling properties When you set up schedules to use with email or SMS notifications specify the following Select the relevant profile for example Always on for your notification schedule profile You specify a notification schedule profile by creating schedule Notification profile profiles based on e Periods of time example Mondays from 08 30 until 17 45 shown in blue pan www milestonesys com 149 Advanced configuration Milestone XProtect Enterprise 2014 Central About Central Administrator s Manual Central Settings lets you specify the login settings required for an XProtect Central server to access the surveillance system in order to retrieve status information and alarms If you are a user of the Milestone Integration Platform this is also the dialog that lets you specify the login settings for the Milestone Integration Platform to access the surveillance system Enable XProtect Central 1 Expand Advanced Configuration right click Centr
166. hange this setting manually in the Management Application In general you gain the full use of XProtect Smart Client functionality when you upgrade e Number of cameras XProtect Go allows you to use up to eight cameras at the same time while you can use many more in XProtect Essential and other XProtect VMS products The number of cameras you have added are inherited by the upgraded product but you must of course add any additional cameras to the Management Application yourself XProtect Professional VMS Products cover the following products XProtect Enterprise XProtect Professional XProtect Express XProtect Essential and XProtect Go About removing system components To remove the entire surveillance system that is the surveillance server software and related installation files the video device drivers XProtect Download Manager XProtect Smart Client the Event Server service and the Milestone Mobile server from your server follow the normal Windows procedure for uninstalling programs see the Windows Help for more information You can also remove individual components such as XProtect Smart Client and video drivers by using the standard Windows procedure for uninstalling programs www milestonesys com 31 Install and upgrade Milestone XProtect Enterprise Administrator s Manual 2014 If you remove your surveillance system your recordings are not removed They remain on the server even after the server software has been
167. hat if a topic contains links that expand when you click on them drop down links and you want the information in the drop down links shown in your print output you must click each relevant drop down link to display the text to include it when you print This allows you to create targeted printouts that contain exactly the amount of information you need www milestonesys com 36 First time use Milestone XProtect Enterprise Administrators Manual 2014 About restarting services Some changes in the Management Application require that your system restarts the Image Server service or Recording Server service See a list of these below Image Server Recording Server Change of port number Changing licenses Maximum number of clients Changing event database path Enabling or disabling of master Turning on manual recording Servers Adding or removing slave Starting on remote Servers Enabling and disabling of Change of log path notifications Change of license Changing events Change of privacy mask Changing outputs Adding or removing a dynamic Removal of hardware devices archiving path Turning evidence collection mode on or off XProtect Enterprise only Adding or removing archiving time Changing of scheduling Setting up the Matrix functionality Replacing hardware devices Changing camera driver Changing camera IP address Deletion of all devices Enabling or disabling of alarm on Customer Dashboard Turning e
168. he terms will appear as User001 Door053 Sunday Event substring When you add several terms as one item appearing as for example User001 Door053 Sunday in the Event message expression field everything between the quotation marks must appear together in the package in the specified sequence in order to match your criterion If the terms must appear in the package but not necessarily in any exact sequence add the terms one by one that is so they will appear as User001 Door053 Sunday in the Event message expression field Tip It is OK for TCP and UDP packages used for generic events to contain special characters such as X etc within the text string to be analyzed www milestonesys com 122 Advanced configuration Milestone XProtect Enterprise 2014 Event message expression Administrator s Manual Displays the string which will be used for the actual package analysis The field is not directly editable However you can position the cursor inside the field in order to determine where a new item should be included when you click the Add button or one of the parenthesis or operator buttons described in the following Likewise you can position the cursor inside the field in order to determine where an item should be removed when clicking the Hemove button The item immediately to the left of the cursor will be removed when you click the Remove button e Lets you add a start parenthesis character to t
169. he Event message expression field Parentheses can be used to ensure that related terms are processed together as a logical unit in other words they can be used to force a certain processing order in the analysis Example If using User001 OR Door053 AND Sunday the two terms inside the parenthesis will be processed first then the result will be combined with the last part of the string In other words XProtect Enterprise will first look for any packages containing either of the terms User001 or Door053 then it will take the results and run through them in order to see which packages also contain the term Sunday e Lets you add an end parenthesis character to the Event message expression field e AND Lets you add an AND operator to the Event message expression field With an AND operator you specify that the terms on both sides of the AND operator must be present Example If using User001 AND Door053 AND Sunday the term User001 as well as the term Door053 as well as the term Sunday must be present in order for the criterion to be met It is not enough for only one or two of the terms to be present As a rule of thumb the more terms you combine with AND the fewer results you will retrieve User i Door053 Sunday e OR Lets you add an OR operator to the Event message expression field With an OR operator you specif V either ond another term must be ore yanced an gyration using User001 OR Door053 OR Sund
170. he amount of notifications you receive and more Select Keyframe only if you want motion detection to take place only on keyframes of the video stream to reduce the system resources used on motion detection opecify how often motion detection analysis is carried out on video from the camera The default is every 240 milliseconds close to once a quarter of a second The interval is applied regardless of your cameras frame rate settings Adjusting this setting can help lower the amount of system resources used on motion detection opecify whether the full image or a selected percentage of the image should be analyzed For example by specifying 2596 every fourth pixel is analyzed instead of all pixels reducing the system resources used but also offering less accurate motion detection If you need to mask any areas of the camera image from viewing set the following properties Enable Show grid www milestonesys com Enable the Privacy Masking feature Turn the grid on or off Turning the grid off may provide a less obscured view of the preview image Select areas to exclude the same way as you would when the grid is visible When on the preview image is divided into small sections by a grid To define areas which should be excluded from privacy masking drag the mouse over the areas in the preview image while pressing the mouse button down The left mouse button selects a grid section and the right mouse button clears a grid
171. he file rather than on the camera itself 3 Store the copies away from the server so that they are not affected if the server is damaged stolen or otherwise affected Remember that a backup is a snapshot of your system configuration at the time of backing up If you later change your configuration your backup does not reflect the most recent changes Therefore back up your system configuration regularly When you back up your configuration as described the backup includes restore points This allows you to not only restore the backed up configuration but also to revert to an earlier point in that configuration if you need to www milestonesys com 195 System maintenance Milestone XProtect Enterprise Administrators Manual 2014 Restore system configuration 1 If you use the system on a server running any supported operating system copy the content of the backed up Milestone Surveillance folder into C Program Data Milestone Milestone Surveillance 2 f you backed up the file devices ini copy the file into C Program Files Milestone Milestone Surveillance devices Back up and restore alarm and map configuration It is important that you regularly back up your alarm and map configurations You do this by backing up the event server which handles your alarm and map configuration as well as the Microsoft SQL Server Express database which stores your alarm data This enables you to restore your alarm and map configuration in a po
172. hen the stop event occurs Properties available in XProtect Enterprise and XProtect Professional only Stop Event Required average frame rate for live video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate Live Frame Rate specified under normal mode If the camera supports dual stream and dual stream is enabled the Live Frame Rate column will be read only with the value Dual streaming which cannot be altered www milestonesys com 77 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Required average frame rate for recorded video from the camera Select number of frames then select the time unit interval second Recording Frame Rate minute or hour The frame rate must be higher than the frame rate specified under normal mode Tip Speedup does not necessarily have to be based on motion or events you can also use scheduling see Speedup on page 135 to configure speedup based on particular periods of time If you prefer such time based speedup you should still enable the use of speedup by selecting the Enable speedup check box Dual stream This feature is only available on cameras supporting dual stream This additional stream feature lets you use the alternative stream of the camera It enables two independent streams to the recording server a stream for live viewing and another s
173. here is not a camera database using that drive Which drive has the most available space may change during the archiving process and archiving may therefore happen to several archiving drives during the same process This fact has no impact on how users find and view archived recordings Dynamic archiving paths are general for all your cameras You cannot configure dynamic archiving paths for individual cameras Enables the use of dynamic path selection allowing you to select Enable dynamic path which paths you want to use The list of selectable paths initially selection archives represents all drives on the server both local and mapped drives You can add further paths with the New path feature below the list Select particular paths for use as dynamic archiving paths You can Use also select a previously manually added path for removal see description of Remove button in the following Drive Letter representing the drive in question for example C Path to where you save the files for example C or ze OurServer OurFolder OurSubfolder Drive Size Total size of the drive Free Space Amount of unused space left on the drive Specify a new path and add it to the list using the Add button Paths must be reachable by the surveillance system server and New Gath you must specify the path using the UNC Universal Naming H Convention format example server volume directory When the new path is added you can select it for use as
174. ice Windows service without any user interface used by your system for recording and displaying video Video is only transferred to the surveillance system while the Recording Server service is running Restore point Restore points allow you to return to a previous configuration state When a configuration change is applied in XProtect Enterprise a restore point is created If something goes wrong in your configuration you can browse through restore points and return to a suitable one S SCS A file extension scs for a script type targeted at controlling clients SDK Software Development Kit programming package enabling software developers to create applications for use with a specific platform SIM www milestonesys com Administrator s Manual Subscriber identity module circuit stored on a small card inserted into a mobile phone or computer or other mobile device The SIM card is used to identify and authenticate the user SLC software license code product registration code required for using the XProtect Enterprise software If you do not have system administration responsibilities you do not have to deal with SLCs System administrators use SLCs when installing and registering the software SMTP Simple Mail Transfer Protocol standard for sending e mail messages between mail servers Subnet A part of a network Dividing a network into subnets can be advantageous for managemen
175. ices e 172 oettings 192 Show or hide microphones or speakers 108 Show edit port numbers 181 183 SIM 210 SLC 210 SMS 149 SMS properties 149 SMTP 210 Sound settings 189 190 Speaker properties e 65 108 Speedup 79 83 85 137 opeedup frame rate properties 82 otart and stop services 39 53 54 60 61 97 103 104 107 172 173 Start stop and restart Mobile service 181 184 Storage capacity required for archiving 130 Storage information 87 www milestonesys com Administrator s Manual Subnet 210 System components 14 oystem maintenance 198 System overview 14 T TCP 210 TCP IP e 211 Telnet 211 Template and common properties e 81 Test a generic event 115 123 Time profile e 190 Timer event 114 122 Transact 211 U UDP 211 Upgrade 30 Upgrading from one current XProtect Professional VMS product to another current XProtect Professional VMS product e 32 Upgrading from one product version to another product version 28 31 34 198 UPS e 36 211 User information 168 User Interface 195 User properties 168 Users 166 V Video 84 88 137 216 Index Milestone XProtect Enterprise Administrator s Manual 2014 Video encoder 211 Video Push 175 177 Video recording properties 74 Video server 211 View 211 View video from cameras in Management Application 39 53 54 97 103 104 107 VMD 211 W Wiza
176. ich you do not want to exclude motion detection Exclude All Clear all grid sections in the preview image www milestonesys com 96 Advanced configuration Milestone XProtect Enterprise 2014 Manual sensitivity Sensitivity www milestonesys com Administrator s Manual Enable this functionality to be able to adjust the Sensitivity slide for motion yourself Drag the slider to the left for a higher sensitivity level and to the right for a lower sensitivity level gt The higher the sensitivity level the less change is allowed in each pixel before it is regarded as motion gt The lower the sensitivity level the more change in each pixel is allowed before it is regarded as motion Pixels in which motion is detected are highlighted in green in the preview image Milestone recommends that you do not enable manual sensitivity because gt With dynamic sensitivity the system calculates and optimizes the sensitivity level automatically and suppresses the motion detections that come from noise in the images gt Dynamic sensitivity improves motion detection at nighttime where the noise in the images often triggers false motion The system is not overloaded from too much recording gt The users are not missing results from too little recording Use this to determine how much each pixel must change before it is regarded as motion With a high sensitivity very little change in a pixel is required before it is
177. ideo format Depending on which of the two options you choose you can set different options for your camera www milestonesys com 87 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 MJPEG video format With MJPEG you can define frame rates for regular as well as speedup modes If the camera offers dual stream you can also enable this Note that there are three places where you can set frame rate e Live Frame Rate used for the regular recording stream e Live Frame Rate used when speeding up recordings in connection with motion detection or similar functionality e FPS Frames per second used for the additional stream used for live viewing Regular frame rate mode Properties available for all XProtect software versions Required average frame rate for video from the camera Select Frame Rate number of frames then select the time unit interval second minute or hour Properties available in XProtect Enterprise and XProtect Professional only Required average frame rate for live video from the camera Select number of frames then select the time unit interval second minute or hour Live Frame Rate If the camera supports dual stream and dual stream is enabled the Live Frame Rate column will be read only with the value Dual streaming which cannot be altered Required average frame rate for recorded video from the camera i Select number of frames then select the time uni
178. ient should connect to Camera b bp Alam Cental Dig amp Motion on Back Door Wert Wing Camera b bP rege Back Door West Wingl Camera b Logs About logs Your system can generate various logs that shows the activity on system functionality The following log types are available in your system www milestonesys com 139 Advanced configuration Milestone XProtect Enterprise 2014 Management Application log files Recording Server service log files Image Server service log files Image Import service log files Event log files Audit log files Log locations Administrator s Manual Shows Management Application activity For every day you use the Management Application a new log file is created You cannot disable this type of logging Management Application log files are named according to the structure AdminYYYYMMDD log for example Admin20091231 log Shows Recording Server service activity A new log file is created for each day this service is used You cannot disable this type of logging Recording Server service log files are named according to the structure RecordingServerY Y Y YMMDD log for example RecordingServer20091231 log Shows Image Server service activity A new log file is created for each day the service is used You cannot disable this type of logging Image Server service log files are named according to the structure ISLog_ YYYYMMDD log for example ISLog 20091231 log Sh
179. ies see Timer event on page 121 Your system comes with two simple schedule profiles Always on and Always off which you cannot edit or delete If these do not meet your needs you can create any number of customized schedule profiles for each camera You can reuse a customized schedule profile for more than one purpose if you want to Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Tip You can add as many timer events as required under an event This way you can for example make one timer event trigger something 10 seconds after the main event another timer event trigger something else 30 seconds after the main event and a third timer event trigger something else 2 minutes after the main event Configure hardware output on event Once you have added hardware output see Add a hardware output on page 111 such as lights sirens door openers etc you can associate the hardware output with events This way particular hardware output can be activated automatically when events occur Example When a door is opened hardware input event lights are switched on hardware output When making the associations you can select between all output and events defined on your XProtect Enterprise server You are not limited to selecting output or events defined on particular hardware devices 1 Expand Advanced Configuration then expand Events and Output
180. igger an action The list includes built in plug in and user defined event categories Select Access control event to create a trigger based on specific access control events instead of an event category Select External event to create a trigger based on an input event in the XProtect system Specify the input source in the Source field for each trigger oelect the source which the action affects The options depend on the setting of the Trigger Event field For event categories and access control events select e All doors e Individual doors e Other Click Other to select multiple doors door access points or other units in the access control system For external event Select the source from a list of events and input devices in the XProtect system select the time profile in which you want the action to be performed if triggered Configure time profiles as part of Advanced Configuration Select the type of action e Display access request notification e Goto PTZ preset e Start recording e System action For each action specify action details To set up multiple actions click Add access control action You can do this for example if you want different actions triggered by the same event depending on weekend vs office hours Click to add and define actions as required 156 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Configure the parameters for an action
181. ilestone XProtect Enterprise 2014 Dynamic path selection for archives Archiving Times Administrator s Manual If using this option highly recommended you should select a number of different local drives for archiving If the path containing the XProtect Enterprise database is on one of the drives you have selected for archiving XProtect Enterprise will always try to archive to that drive first If not XProtect Enterprise automatically archives to the archiving drive with the most available space at any time provided there is not a camera database using that drive Which drive has the most available space may change during the archiving process and archiving may therefore happen to several archiving drives during the same process This fact will have no impact on how users find and view archived recordings Specify when you want XProtect Enterprise to automatically move recordings to your archiving path s You can specify up to 24 archiving times per day with minimum one hour between each one oelect the hour minute and second values and click the up and down buttons to increase or decrease values or simply overwrite the selected value and then click Add The more you expect to record the more often you should archive Properties available in XProtect Enterprise and XProtect Professional only Network Drive Lets you add a network drive to the list of drives First specify the network drive then click Add the button b
182. in again Local IP ranges You can specify IP address ranges which your system should recognize as coming from a local network This can be relevant if different subnets are used across your local network 1 Click the Add button 2 n the Start Address column specify the first IP address in the range 3 In the End Address column specify the last IP address in the range Repeat if you want to add other local IP address ranges www milestonesys com 160 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Language support and XML encoding You can select the language character set that should be used by your system s server and clients Select required language character set Example If the surveillance server runs a Japanese version of Windows select Japanese Provided access clients also use a Character encoding Language Japanese version of Windows this will ensure that the correct language and character encoding is used in clients communication with the server If you are using a master slave setup remember to specify the same language character set on all relevant servers Master Slave About master and slave You can create a master slave setup of your system servers A master slave setup allows remote users to transparently connect to more than one server at the same time When remote users connect to the master server they instantly get access to the slave servers as well You can
183. in all XProtect software versions Live Frame Rate www milestonesys com Required average frame rate for live video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate specified under normal mode If the camera supports dual stream and dual stream is enabled the Live Frame Rate column will be read only with the value Dual streaming which cannot be altered 82 Advanced configuration Milestone XProtect Enterprise 2014 Recording Frame Rate Frame Rate MPEG Administrator s Manual Required average frame rate for recorded video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate specified under normal mode When you configure video and recording see About video and recording configuration on page 64 you can specify certain properties for many cameras in one go Either in order to speed up things or because the properties in question are shared by all cameras rather than being specific to individual cameras Note that you can also specify all of the Frame Rate MPEG properties individually for each camera see Recording on page 91 using MPEG Properties available in all XProtect software versions Template Apply Template Camera Name Dual Stream Live FPS Camera Select All Clear All Set selec
184. indow lets you view the status of the image server s and connected cameras The status of each server camera is indicated by a color e Green indicates that the server or camera is running correctly e Gray indicates that the camera not the server is not running Typically a camera is indicated in gray in the following situations o The camera is not online as defined in the camera s online period schedule o The Recording Server service has been stopped e Red indicates that the server or camera is not running This may because it has been unplugged or due to a network or hardware error Errors are listed in the Recording Server log file www milestonesys com 20 System overview Milestone XProtect Enterprise Administrators Manual 2014 Place your mouse pointer over a camera in the status window to view details about the relevant camera The information appears as a pop up and updates approximately every 10 seconds Resolution The resolution of the camera The number of frames per second frame rate currently used by FPS the camera The number updates each time the camera has received 50 frames The number of frames received from the camera since the Frame count Recording Server service was last started Received KB The number of kilobytes sent the by camera since the Recording Server service was last started Offline Indicates the number of times the camera has been offline due to an error XProtect Download Man
185. ine manual recording with third party applications if integrating these with XProtect Enterprise through an API or similar and in such cases specifying a maximum duration may be relevant If you are simply using manual recording in connection with the Smart Client disregard this property When you configure video and recording see About video and recording configuration on page 64 you can specify certain properties for many cameras in one go Either in order to speed up things or because the properties in question are shared by all cameras rather than being specific to individual cameras You can edit all properties on a white background You cannot edit properties on a light blue background Note that all of the Frame rate MJPEG properties can also be specified individually for each camera see Recording on page 91 using MJPEG Template and common properties Template Apply Template Select All Clear All Set selected template value on selected cameras Set all template values on selected cameras www milestonesys com The template can help you configure similar properties quickly Say you have 20 cameras and you want to change the recording path archiving path and retention time for all of them Instead of having to enter the same three pieces of information 20 times you can simply enter them once in the template and then apply the template to the 20 cameras with only two clicks Select which cameras you want t
186. ion 38 GETTING STARTED 2 ensetespuwae uS xUnuEAFIEMINNEEEUDSKISKDEUNE MENU Easra 39 ABOUT THE GETTING STARTED PAGE nenne ENEE REENEN RER ENEE REEN anna annus 39 AUTOMATIC CONFIGURATION WIZARD eee nenne neun nnn EEN REENEN ENEE RENE 39 Automatic configuration wizard First page eese eene ere eeen nn 39 Automatic configuration wizard Scanning options c ccesseese 39 Automatic configuration wizard Select hardware manufacturers to scan for 39 Automatic configuration wizard Scanning for hardware devices 40 Automatic configuration wizard Continue after scan eese 40 ADD HARDWARE WIZARD csceececnccececnecececuscecueusecueusnecueusnecueuseecuenececuenseesuenesesans 40 OS Saoirse set oes 41 LE NN Tz Len tc P 42 CONFIGURE STORAGE WIZARD sese uisu ixacunFUU E vdx PEEESRNFISED dS NAE a QrXN ER PUE TN nnnm ennnen 44 www milestonesys com Contents Milestone XProtect Enterprise Administrators Manual 2014 Configure storage Video settings and preview eeeeeeeeeeeee eee 44 Configure storage Online schedule eee eccle eeeeeeee ere
187. ional archiving space if you record audio o Example If you use MPEG4 each one second video GOP Group Of Pictures are stored in one record in the database Each second of audio will also be stored in one record in the database This reduces the database s video storage capacity to half its capacity because half of the database s records is used for storing audio Consequently the database runs full sooner and automatic archiving takes place more often than if you were only recording video o Example If you use MJPEG audio is stored in one record for every JPEG for as long as the audio block size does not exceed the time between the JPEGs In extreme cases this reduces the database s video storage capacity to half its capacity because half of the database s records is used for storing audio If you use very high frame rates which means less time between each JPEG a smaller portion of the database is used for storing audio records and consequently a larger portion is available for storing video The result is that the database runs full sooner and automatic archiving takes place more often than if you were only recording video Above examples are simplified The exact available video storage capacity also depends on GOP JPEG and audio kilobyte size Audio selection When you configure video and recording see About video and recording configuration on page 64 you can specify certain properties for many cameras in one go Either in
188. ise Administrators Manual 2014 changes are applied to the system If you want to apply the changes click Save If you do not want to save your changes click Discard Once you have made changes to the configuration of your Management Application and saved these your system contacts the system services such as the Recording Server service and the Image Server service If you make changes to your configuration for example if you change the name of a camera or change motion detection settings the relevant system services load the new configuration and the changes appear in your client immediately In contrast more resource demanding configuration changes for example if you add a new event require that you restart the relevant services before they work properly If you need to restart services your system carries out the restart automatically once you have saved the changes If you make changes to settings in the Milestone Mobile server your system applies all changes when you click Save without restarting the Milestone Mobile server service IMPORTANT While your system restarts services you cannot view or record video Restarting services typically only takes a few seconds but in order to minimize disruption you may want to restart services at a time when you do not expect that any important incidents take place Users connected to your system through clients can remain logged in during the restart of services but may experience a sh
189. ith the databases of cameras that could not be inherited by the new hardware device You have two options O Delete the databases for the cameras that are not inherited The databases of the cameras that could not be inherited by the new hardware devices are deleted It is not possible to view recordings from before the hardware replacement New databases are of course created for future recordings by the new hardware devices Leave the databases for the cameras that are not inherited The databases of the cameras that could not be inherited by the new hardware devices are not deleted Even though the old databases still exist on the System server it is not possible to view recordings from before the hardware replacement Should you later want to delete the old databases you must delete this manually New databases will of course be created for future recordings by the new hardware devices Click Finish When you are ready restart the Recording Server service The hardware replacement are not evident in clients until you restart the Recording Server service Hardware properties Hardware name and video channels When you configure hardware devices specify the following properties www milestonesys com 61 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 The name as it appears in the Management Application as well as in clients You can overwrite the existing name with a new one Names must be u
190. ithin a group in one go If you have many users performing similar tasks this can save you significant amounts of work Make sure you add groups before you add users you cannot add existing users to groups 1 Expand Advanced Configuration right click Users and select Add New User Group 2 Specify a name Names must be unique and must not contain any of these special characters lt gt amp TJ 3 Click OK 4 Specify General access on page 166 and Camera access on page 166 properties These properties will determine the rights of the group s future members 5 Click OK 6 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application 7 Now you can add users to the group in the navigation pane right click the group you just created and Add basic users on page 163 or Add Windows users on page 163 as required www milestonesys com 164 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Configure user and group rights User group rights are configured during the process of adding users groups see Add basic Users on page 163 Add Windows users on page 163 and Add user groups on page 164 Note that you can also add basic and Windows users through the Manage user access wizard on page 55 However when using the wizard all users you add will have access all to cameras including any new cameras
191. iving paths and whether to record audio or not for all your cameras Specify video recording and camera specific settings such as Camera specific event notification PTZ preset positions and fisheye view areas for each individual camera www milestonesys com 64 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 About database resizing In case recordings for a camera get bigger than expected or the available drive space is suddenly reduced in another way an advanced database resizing procedure automatically takes place e f archives see About archiving on page 126 are present on the same drive as the camera s database the oldest archive for all cameras archived on that drive is moved to another drive moving archives is only possible if you use dynamic archiving see Dynamic path selection properties on page 73 with which you can archive to several different drives or if moving is not possible deleted e f no archives are present on the drive containing the camera s database the size of all camera databases on the drive is reduced by deleting a percentage of their oldest recordings temporarily limiting the size of all databases When the Recording Server service see About services on page 169 is restarted upon such database resizing the original database sizes are used Therefore you should make sure to solve the drive size problem Should the database resizing procedure take
192. ix recipient while at the same time video from the older events is shifted to less prominent positions and eventually pushed out of the Matrix recipient in order to make space for the latest event s video Disconnect then connect With the Connect option you may experience that if video triggered by one event on a camera is already shown on the Matrix recipient videos triggered by another event on the same camera will not be displayed prominently as coming from the latest event simply because the Matrix recipient is already showing video from the camera in a less prominent position By selecting Disconnect then connect you can avoid this issue and ensure that video from the latest event is always displayed prominently Disconnects any existing connection Use if a particular event should cause video to stop being displayed in the Matrix recipient even if they are not yet old enough to be pushed out of the Matrix recipient Disconnect If you selected Connect another red exclamation mark will indicate that there is still some configuration to be done Right click an action to select which camera to apply the action on ud Alaere Cerita Dup iyy amp Mohbon on Back Door West Wing Camera b f Connect Delete Connect Back Door Eat Wing Camere Back Door West Wing Camera b Executive Office Cam Camera 1 In this example we have specified that when motion is detected on Camera b the selected Matrix recip
193. l management 171 Access control properties 155 Access Control Settings 195 Access XProtect Web Client 20 181 Add a generic event 111 113 Add a hardware input event 111 112 120 Add a hardware output 96 109 111 112 114 121 Add a manual event 111 113 121 188 Add a time profile for alarms 185 187 188 190 Add a timer event 111 112 113 114 121 122 127 Add a Video push channel 174 175 178 Add a Video push driver as a hardware device e 174 175 Add an alarm 187 Add an analytics event 111 118 Add basic users 35 166 167 168 169 171 Add hardware 210 Index Milestone XProtect Enterprise 2014 Import from CSV file CSV file format and requirements 44 scanning options e 42 Select hardware manufacturers to scan for 43 Add hardware devices settings 175 Add Hardware Devices wizard Import from CSV File example of CSV file 44 Add hardware wizard e 41 58 Add user groups 35 56 167 168 169 171 Add Windows users 166 167 168 169 171 Add edit a Mobile server 174 Adjust motion detection Exclude regions 54 70 Motion detection e 54 Adjust motion detection wizard 53 Advanced configuration e 58 Alarm data settings 189 Alarm management 171 Alarms 184 Alarms definition e 115 187 189 190 Alarms properties 187 Analytics event 111 118 Analytics Event Settings 196 Analytics Events 205 API 205 Archiving
194. lack of disk space e External events integrated for example MIP plug in events Overview of events and output Types of events Analytics events can be used as alarms and integrated seamlessly with the Alarms feature Analytics events Analytics events are typically data received from external third party video content analysis VCA providers An example of a VCA based system could be an access control system www milestonesys com 108 Advanced configuration Milestone XProtect Enterprise 2014 Hardware input events Hardware output Manual events Generic events www milestonesys com Administrator s Manual Hardware input such as door sensors can be attached to input ports on hardware devices Input from such external hardware input units can be used for generating events in XProtect Enterprise Events based on input from hardware input units attached to hardware devices are called hardware input events Some hardware devices have their own capabilities for detecting motion for detecting moving and or static objects etc configured in the hardware devices own software typically by accessing a browser based configuration interface on the hardware device s IP address When this is the case XProtect Enterprise considers such detections as input from the hardware and you can use such detections as input events as well Lastly hardware input events can be based on XProtect Enterprise detecting motio
195. lar microphone speaker is the camera s default microphone speaker if you do not select otherwise Properties available in all XProtect software versions Default Microphone oelect a default microphone Properties available in XProtect Enterprise and XProtect Professional only www milestonesys com 90 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Default Speaker Select a default speaker The ability to select a default microphone or speaker for the camera is only available if at least one microphone and or speaker has been attached to a hardware device on the surveillance system Recording The term recording means saving video and if applicable audio from a camera in the camera s database on the surveillance system server Video audio is often saved only when there is a reason to do so for example as long as motion is detected when an event occurs and until another event occurs or within a certain period of time When you configure video and recording see About video and recording configuration on page 64 for specific cameras recording properties include Record whenever the camera is enabled see General on page Always 86 and scheduled to be online see Online period on page 134 the latter allows for time based recording Never record Live video will be displayed but since no video is Never kept in the database users will not be able to play back video from the c
196. le server before the system enforces video stream limitations Set a limit for the frames per second FPS to send from the Milestone Mobile server to clients oet a limit for the image resolution to send from the Milestone Mobile server to clients 177 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 The system does not instantly switch from one level to another level If your CPU or bandwidth threshold goes less than five percent above or below the indicated levels the current level stays in use Note that if you enable Enable full size images on the General tab none of the Performance levels are applied Log Settings Fill in and specify the following log settings Enable disable logging of Milestone Mobile client s actions in a Enabled separate log file Log file location Path to where log files are saved Keep logs for Number of days to keep logs for default 3 days CPU usage Default level of CPU usage which will trigger a warning in the log internal bandwidth internal bandwidth usage which will trigger a warning in the External Bandwidih external bandwidth usage which will trigger a warning in the Check every Default time frame 30 sec for checking warning levels Mobile Server Manager About Mobile Server Manager The Mobile Server Manager is a tray controlled feature connected to Mobile server Right clicking the Mobile Server Manager icon in the system tray opens
197. lt all manufacturers are selected If you want to reduce the scanning time or know the specific manufacturers of your cameras only select the checkboxes that represents these manufacturers Hardware detection and verification Scanning for hardware devices that match your selected manufacturers begins A status bar indicates how far in the scan process you are Once scanning for cameras and devices is complete you may need to provide user name and password for your selected devices or cameras When you have typed in the relevant credentials click the Verify button to add the device to your system Note Not all devices and cameras need a user name and password You can add such devices to your system without any need to type in credentials Once you have added the number of devices and cameras you want to add your system sets up storage for you Storage is the location to which your system saves recordings By default your system chooses the location with most available disk space Manual With the Manually specify the hardware to add method you can specify details about each hardware device separately This options is a good choice if you only want to add a few hardware devices and you know their IP addresses user names and passwords and so on Similarly automated searches on the local network using the Scan for hardware option might not work for all cameras for example cameras using the system s Universal Driver For such cameras you
198. mart Client even if you have removed the device in the Management Application Summary When the storage on which you are recording becomes full When you delete a device in the Management Application Playback in XProtect Smart Client Retention time The system deletes oldest recordings to make room for new recordings The system deletes all recordings from the removed device If you have removed the device from the Management Application playback is no longer possible in XProtect omart Client because the system deletes recordings from the device when you remove it You can set and customize retention time for your recordings The system stops saving new recordings and keeps the oldest recordings The system keeps all recordings from the removed device Even if you have removed the device from the Management Application playback is still possible in XProtect Smart Client as the system keeps the recordings You cannot set retention time for your recordings as your system never deletes recordings Choose a system mode that fits your system needs Most users need the most recent recordings to be available in their storage and should select Classic mode Evidence mode provides an alternative in cases where all recorded video is considered evidence and therefore must remain on your storage Important Evidence Collection mode is only supported in XProtect Enterprise 2013 If you run your system in trial mo
199. mber of frames then select the time unit interval second Recording Frame Rate minute or hour The frame rate must be higher than the frame rate specified under normal mode Speedup frame rate mode Properties available in all XProtect software versions The speedup feature lets you use a higher than normal frame rate if motion is detected and or an event occurs When you enable speedup further columns for specifying speedup details become available Enable speedup frame rate Speedup frame rate for viewing video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate specified under normal mode Frame Rate Select this check box to use the speedup frame rates when motion On motion is detected The camera will return to the normal frame rates two seconds after the last motion is detected oelect this check box to use the speedup frame rates when an event occurs and until another event occurs Use of speedup on event requires that events have been defined and that you select On event start and stop events in the neighboring lists Use the Configure events list located below the other fields to define events that suit your needs oelect required start event The camera will begin using the Start Event speedup frame rates when the start event occurs Select required stop event The camera will return to the normal frame rates w
200. me and it appears in the list Search cardholder lt if it exists www milestonesys com 157 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Lists the names of the cardholders retrieved from the access control LEI System Lists the type of cardholder for example gt Employee Type Guard gt Guest If your access control system supports adding deleting pictures in the XProtect system you can add pictures to the cardholders This is useful if your access control system does not include pictures of the cardholders Specify the path to a file with a picture of the cardholder This button is not visible if the access control system manages the pictures Select picture Allowed file formats are bmp png and jpg Pictures are resized to maximize the view Milestone recommends that you use a quadratic picture Click to delete the picture If the access control system had a Dee pre e picture then this picture is shown after deletion Server access About server access You can configure clients access to your system s server in two ways e Wizard driven Specify how clients access the server and which users can use clients through guided configuration When you use the wizard all users that you add have access to all cameras including new cameras added at a later stage If this is not what you want specify access settings users and user rights separately e Through advanced config
201. me between each JPEG a smaller portion of the database is used for storing audio records and consequently a larger portion is available for storing video The result is that the database runs full sooner and automatic archiving takes place more often than if you were only recording video The above examples are simplified The exact available video storage capacity also depends on GOP JPEG and audio kilobyte size About dedicated input output devices You can add a number of dedicated input output I O hardware devices to your system For information about which I O hardware devices your system supports see the release notes When you add I O hardware devices input on them can be used for generating events in your system and events in your system can be used for activating output on the I O hardware devices This means that you can use I O hardware devices in your events based system setup in the same way as a camera With certain I O hardware devices the surveillance system must regularly check the state of the hardware devices input ports to detect whether input has been received Such state checking at regular intervals is called polling The interval between state checks called a polling frequency is specified as part of the general ports and polling properties see Ports and polling on page 116 For such I O hardware devices the polling frequency should be set to the lowest possible value one tenth of a second between state check
202. me profiles for Alarms are periods of time to use when you create alarm definitions You can for example create a time profile for alarms covering the period from 2 30 PM till 3 30 PM on Mondays and use that time profile to make sure that certain alarm definitions are only enabled within this period of time Alarms and XProtect Central To a large extent the Alarms feature covers the same functionality as XProtect Central However configuration of former XProtect Central functionality is now included in the Alarms feature XProtect Central was an independent product consisting of two parts a dedicated server and a number of dedicated clients Alarms on the other hand is an integrated part of your system This means that much configuration needed in XProtect Central has become redundant with the introduction of Alarms Client wise the Alarms feature uses XProtect Smart Client However you must still configure the features Alarms Time Profiles for Alarms and General Settings in the Management Application These features are very similar to XProtect Central You cannot reuse old alarm and map definitions from XProtect Central You must redefine your alarms and maps definitions in the Alarms feature Alarms appear in the alarm list in XProtect Smart Client Here you can view and manage alarms to ease overview and to delegate and handle alarms You can for example reassign alarm change their status or comment on alarms You can integrate ala
203. mplate can help you configure similar properties quickly Say you have 20 cameras and you want to change the recording path archiving path and retention time for all of them Instead of having Temp aie to enter the same three pieces of information 20 times you can simply enter them once in the template and then apply the template to the 20 cameras with only two clicks Select which cameras you want to apply the template for Use one ADN WED ELE of the two Set buttons to actually apply the template Camera The name as it appears in the Management Application as well as in clients www milestonesys com 131 Advanced configuration Milestone XProtect Enterprise 2014 Online E mail Select All Clear All Set selected template value on selected cameras New schedule profile Administrator s Manual Select the required profile for example Always on for the online schedule see Configure camera specific schedules on page 67 for the relevant camera s You specify a camera s online periods by creating schedule profiles based on e Periods of time example Mondays from 08 30 until 17 45 shown in pink e Events within periods of time example from Event A occurs until Event B occurs Mondays from 08 30 until 17 45 shown in yellow The two options can be combined WILH but they cannot overlap in time Select the required profile for the e mail notification schedule for the camera s in question You specify a
204. mplate on selected cameras Apply the value from the template to selected cameras www milestonesys com 45 Getting started Milestone XProtect Enterprise Administrator s Manual 2014 Configure storage Live and recording settings motion JPEG cameras This wizard page only appears if one or more of your cameras use the MJPEG video format Select pre and post recording which allows you to store recordings from the time before and after detected motion and or specified events Also specify which frame rates to use for each camera XProtect Enterprise and XProtect Professional only Properties available in all XProtect software versions You can store recordings from periods preceding detected motion Pre recording and or start events Select check box to enable this feature Specify the required number of seconds in the neighboring column opecify the number of seconds for which you want to record video from before recording start conditions that is motion or start event are met Usually only some seconds of pre recording is required but you can specify up to 65535 seconds of pre recording corresponding to 18 hours 12 minutes and 15 seconds However if specifying a very long pre recording time you can potentially run into a scenario where your pre recording time spans scheduled or unscheduled archiving see About archiving on page 126 times That can be problematic since pre recording does not work well during archiving
205. must add these to the system manually Alternatively choose Import CSV file see Import from CSV file on page 43 This option lets you import data about hardware devices and cameras as comma separated values CSV from a file This is a highly effective method if you set up several similar systems Information driver selection and verification Specify information about each hardware device you want to add IP Address IP address or host name of the hardware device Port number on which to scan The default is port 80 If a hardware device is located behind a NAT enabled router or a firewall you Port may need to specify a different port number When this is the case also remember to configure the router firewall so it maps the port and IP address used by the hardware device www milestonesys com 42 Getting started Milestone XProtect Enterprise Administrators Manual 2014 User name for the hardware device s administrator account Many organizations use the hardware device manufacturer s default user names for their hardware devices If that is the case in your organization select default do not type a manufacturer s default User Name user name as this can be a source of error trust that your system knows the manufacturer s default user name You can also select other typical user names such as admin or root from the list Type a new user name if you want a user name which is not on the list Password required to
206. n Always Yes Yes Yes Yes Never No Yes Yes No Built in Motion Detection Yes Yes Yes Yes www milestonesys com 65 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Built in Motion Detection amp Event or Yes Yes Yes Yes Event only Disabled motion detection Always Yes No Yes No Never No No Yes No Built in Motion Detection No No Yes No Built in Motion Yes depending Yes depending Detection and Event or on settings NO on settings NO Event only Motion detection sensitivity Motion detection is per default set up for dynamic sensitivity However you can also adjust the sensitivity level manually under Motion Detection properties Milestone recommends that you do not enable manual sensitivity because e With dynamic sensitivity the system calculates and optimizes the sensitivity level automatically and suppresses the motion detections that come from noise in the images e Dynamic sensitivity improves motion detection at nighttime where the noise in the images often triggers false motion e he system is not overloaded from too much recording e The users are not missing results from too little recording Motion detection and PTZ cameras Motion detection generally works the same way for pan tilt zoom PTZ cameras as it does for regular cameras However you cannot configure motion detection separately for each of a PTZ camera s preset positions In order to activate unw
207. n double click the camera you want to disable and clear the Enabled box 2 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application To delete a camera you have to delete the hardware device see Delete hardware devices on page 59 If you delete the hardware device you also delete any attached microphones or speakers If you do not want this consider disabling the camera instead www milestonesys com 69 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 Move PTZ type 1 and 3 to required positions For PTZ types 1 and 3 you can move the PTZ camera to required positions in several different ways Wide Te Mie rei res e a le 5 M paa t p em I 1 Click the required position in the camera preview if supported by the camera 2 Use the sliders located near the camera preview to move the PTZ camera along each of its axes the X axis for panning left right the Y axis for tilting up down and the Z axis for zooming in and out to zoom in move the slider towards Tele to zoom out move the slider towards Wide 3 Use the navigation buttons Moves the PTZ camera up and to the left Moves the PTZ camera up Moves the PTZ camera up and to the right Moves the PTZ camera to the left Moves the PTZ camera to its home position that i
208. n event on page 105 e For triggering output Particular output can be associated see Configure hardware output on event on page 113 with manual events e For triggering event based notifications see About notifications on page 144 e In combinations For example a manual event could make a camera start transferring video to the surveillance system while an output is triggered and an e mail notification is sent to relevant people To add a manual event do the following 1 In the Management Application navigation pane expand Advanced Configuration then expand Events and Output Right click Manual Events and select Add New Manual Event 2 Inthe list in the left side of the Manual Event Properties select global or a camera as required 3 Click the add button and specify required properties see Hardware input event on page 118 When ready click OK or click the Add button again to add a timer event on page 113 to the event you have just created 4 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Add a generic event Your system can analyze received TCP and or UDP data packages and automatically trigger events when specified criteria are met This way you can easily integrate your surveillance system with a very wide range of external sources for example access control systems and alarm systems and more Events based on the an
209. n in video from a camera based on motion detection settings in XProtect Enterprise This type of hardware input events is also called system motion detection events or VMD Video Motion Detection events In earlier XProtect Enterprise versions VMD events were an event type of their own Now they are considered a type of hardware input event Hardware output units can be attached to output ports on many hardware devices allowing you to activate lights sirens and more from XProtect Enterprise Such hardware output can be activated automatically by events or manually from clients Events may be generated manually by the users selecting them in their clients These events are called manual events Manual events can be of the type Global events or Timer events Global events apply to all hardware whereas timer events are separate events triggered by the hardware input event manual event or generic event under which they are defined Timer events occur a specified number of seconds or minutes after the event under which they are defined has occurred Timer events may be used for a wide variety of purposes typically for stopping previously triggered actions Example A camera starts recording based on a hardware input event for example when a door is opened A timer event stops the recording after 15 seconds Input may also be received in the form of TCP or UDP data packages which can be analyzed by XProtect Enterprise and i
210. nced Configuration right click Users and select Add New Windows User This opens the Select Users or Groups dialog By default users are from your entire directory but you can narrow this by location by clicking the Locations button 2 Inthe Enter the object names to select box type the relevant user name s then use the Check Names feature to verify it If you type several user names separate each name with a semicolon Example Brian Hannah Karen Wayne 3 When done click OK 4 Specify General Access and Camera Access properties These properties will determine the rights of the user 5 Click OK 6 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Users added from a local database logging in with a client should not specify any server name PC name or IP address as part of the user name Example of a correctly specified user name USERO01 Example of an incorrectly specified user name PC001 USERO001 The user should still specify a password and any required server information Add user groups User groups are logical groups created and used for practical purposes in the Management Application only They are not in any way connected with user groups from central directory services such as for example Active Directory By grouping users you can specify rights see Configure user and group rights on page 165 for all users w
211. nced configuration Milestone XProtect Enterprise Administrators Manual 2014 Cameras are by default enabled meaning that provided they are scheduled to be online see Online period on page 134 and that Enabled they can to transfer video to XProtect Enterprise You can disable an individual camera in which case no video audio is transferred from the camera source to your system Select this check box to show a preview of your camera s video If Preview you clear the check box your system does not show a preview for your camera The name as it appears in the Management Application as well as in clients You can overwrite the existing name with a new one Names must be unique and must not contain any of these special characters lt gt amp V 2 Camera Name Users of XProtect Smart Client can take advantage of keyboard shortcuts some of which let the users toggle between viewing different cameras Such shortcuts include numbers which are used to identify each camera Shortcut numbers must be unique for each camera A camera Camera shortcut number shortcut number must not contain any letters or special characters and must not be longer than eight digits Examples of correct camera shortcut numbers 3 12345678 Examples of incorrect camera shortcut numbers Cam 3 123456789 More information about using the keyboard shortcuts is available in the separate documentation for XProtect Smart Client These properties
212. nd noise is filtered out and only real motion is shown in green Alternatively specify a value between 0 and 256 in the field next to the slider to control the sensitivity setting Sensitivity The slider determines how much each pixel must change before it is regarded as motion With a high sensitivity very little change in a pixel is required before it is regarded as motion The more you drag the slider to the left the more of the preview becomes green This is because with high sensitivity even the slightest pixel change is regarded as motion Adjust the Motion slider so that motion detection is only triggered by the required level of motion The selected motion level is indicated by the black vertical line in the Level bar above the sliders The black vertical line serves as a threshold When motion is above to the right of the selected level the bar changes color from green to red indicating a positive motion detection Motion Alternatively specify a value between 0 and 10000 in the field on the left to control the motion setting The more you drag the slider to the left the more positive motion detections you see because less change will be needed to trigger a positive motion detection The number of positive motion detections may also affect the amount of video you record the amount of notifications you receive and more Specify how often motion detection analysis is carried out on video from the camera The default is every
213. nfigure logging www milestonesys com 140 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Log structures Most log files generated by your system use a shared structure complying with the W3C Extended Log File Format Each log file consists of a header and a number of log lines e he header outlines the information contained in the log lines e The log lines consist of two main parts the log information itself as well as an encrypted part The encrypted part makes it possible through decryption and comparison to assert that a log file has not been tampered with Log integrity checks All log files except Management Application log files are subjected to an integrity check once every 24 hours The integrity check is performed by your system s Log Check service The result of the integrity check is automatically written to a file named according to the structure LogCheck YYYYMMDD log for example LogCheck 20091231 log Like the log files themselves the log check files are by default placed in the appropriate All Users folder for the operating system you are using Any inconsistencies are reported in the form of error messages written in the log check file Possible error messages Log integrity information was not found Log integrity can t The log file could not be checked for integrity be guaranteed Log information does not match integrity information The log file exists but doe
214. nfigure the hardware device see Configure hardware devices on page 59 to which the fisheye camera is attached You configure the camera s fisheye functionality by adjusting its fisheye view field indicated by a green circle in the fisheye view until the circle encloses the actual image area of the fisheye lens Your settings are then used by the fisheye technology for converting the circular fisheye view into a flattened rectangular view If the camera is mounted on a ceiling you can adjust properties to reflect this by selecting the check box Ceiling mount Resolution values are automatically displayed above the fisheye Resolution image When using fisheye resolution will automatically be set to the highest possible value Controls the horizontal X radius of the green circle Move the slider to the left for a narrower circle or to the right for a wider X radius circle Alternatively specify a value between 0 and 800 in the field next to the slider O corresponds to the slider s leftmost position 800 corresponds to the slider s rightmost position A vital part of the surveillance system Video streams are only transferred to your system while the Recording Server service is running Milestone Recording Server service Controls the horizontal X position of the green circle Move the X center slider to the left or right as required Alternatively specify a value between 0 and 800 in the field next to the slider Cont
215. ng Delete profile is removed from the list without further warning Patrolling list Having selected a patrolling profile in the Patrolling profiles list you can specify which of the PTZ camera s preset positions to use with the selected patrolling scheme Use the button to copy a selected preset positions to the Patrolling list To change the sequence of preset positions in the Preset Positions list select a preset position and use the z or buttons to move the selected preset position up or down in the list The selected preset position is moved one step per click If you later want to remove a preset position from the Patrolling list select the preset position in question and click the button Specify the number of seconds for which the PTZ camera should stay at each preset position before it moves on to the next preset Wait time sec position The default is 10 seconds The wait time applies to all presets in the patrolling profile The PTZ camera stays at each preset position for the same number of seconds Specify the number of seconds needed for the PTZ camera to move from one preset position to another The default is five seconds During this transition time motion detection is automatically disabled as irrelevant motion is otherwise likely to be detected while the camera moves between the preset positions After the specified number of seconds motion detection is automatically enabled again Transition time sec Th
216. ng and instant overview of alarms and possible technical problems within your systems The event server is automatically installed on the surveillance system server where it runs in the background The surveillance system s alarm data is stored in a SQL Server Express database The SQL database is a lightweight yet powerful version of a full SQL server which is automatically installed on and runs in the background of your surveillance system server Handles access to the surveillance system for users logging in with clients The Image Server service is automatically installed and runs in the background on the surveillance system server You can manage the service through the Management Application Manages the system related features your organization s users can access from a targeted welcome page on the surveillance system server Designed for Milestone XProtect surveillance systems XProtect omart Client is a client application for the daily operations of security installations Its streamlined interface makes it easy to monitor installations of all sizes manage security incidents and access and export live and recorded video Milestone recommends that you always use the latest version of XProtect Smart Client to best use new features and functions included in your surveillance system 13 System overview Milestone XProtect Enterprise Administrators Manual 2014 A simplified web based client application for XProtect surveill
217. ng cameras www milestonesys com 68 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 e PTZ cameras should patrol and according to which patrolling profile e Archiving should take place See Configure general scheduling and archiving on page 131 and Configure camera specific schedules on page 67 Configure motion detection To configure motion detection do the following 1 Expand Advanced Configuration Cameras and Storage Information right click the relevant camera Properties 2 Inthe Camera Properties window select the Recording Properties tab gt select the relevant settings see About motion detection on page 65 3 Select the Motion Detection tab If there are any areas to exclude from motion detection for example if the camera covers an area where a tree is swaying in the wind you can exclude that area see Adjust motion detection Exclude regions on page 53 by selecting it with your mouse 4 Fill in the relevant properties see Motion detection amp exclude regions on page 96 Note that there are some differences in motion detection behavior for PTZ cameras Disable or delete cameras All cameras are enabled by default This means that video from the cameras can be transferred to your system if the cameras are scheduled to be online see Online period on page 134 To disable a camera 1 Expand Advanced Configuration expand Cameras and Storage Informatio
218. nges by clicking Save in the yellow notification bar in the upper right corner of the Management Application When you use this option you configure client users separately from clients access See Add individual users Add user groups and Configure user and group rights Server access properties Server access When you configure server access on page 159 that is clients access to the system server specify the following Server name Local port www milestonesys com Name of the XProtect Enterprise server as it will appear in clients Client users with rights to configure their clients will see the name of the server when they create views in their clients Port number to use for communication between clients and the surveillance server The default port number is 80 you can change the port number if port 80 is used for other purposes in your organization 159 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Select the check box if the server should be accessible from the internet through a router or firewall If you select this option also specify the public outside IP address and port number in the Enable internet access following fields When using public access the router or firewall used must be configured so requests sent to the public IP address and port are forwarded to the local inside IP address and port of the XProtect Enterprise server opecify a public
219. ngs for different patrolling profiles on the same camera Pause patrolling if motion is detected To pause PTZ patrolling when the system detects motion so that the PTZ camera remains at the position where the system detected motion for a specified period of time do the following 1 Select the Pause patrolling if motion is detected check box 2 Select whether the PTZ camera should resume patrolling o After a certain number of seconds has passed since first detection of motion regardless whether further motion is detected Or o After a certain number of seconds has passed without further detection of motion 3 Specify the number of seconds for the selected option default is ten and five seconds respectively 4 Unless the transition time is set to zero the system automatically disables motion detection while the camera moves between preset positions as the system is likely to detect irrelevant motion otherwise while the camera moves between the preset positions Resume PTZ patrolling The system automatically pauses PTZ patrolling when users operate the camera manually as well as if PTZ on Event is in use You can specify how many seconds should pass before the system resumes regular patrolling after a manual or event based interruption The default is 30 seconds Apart from manual control users of XProtect Smart Client can also stop a selected PTZ camera s patrolling entirely For XProtect Smart Client users the number of secon
220. nique and must not contain any of these special characters lt gt amp V 2 Hardware name Enable disable each of the selected hardware device s video channels Many hardware devices only have a single video Video channel enabled channel in which case only one channel will be listed Other hardware devices typically video encoder devices have several video channels If some of the channels are unavailable this is because you are not licensed to use all of a video encoder device s channels Example You have a video encoder device with four channels but your license for the device only allows you to use two of them In that case you can only have two channels enabled at a time while the two other channels are disabled Note that you are free to select which two channels you want to enable Contact your Milestone vendor if you need to change your number of licenses Network device type and license When you configure hardware devices on page 59 specify the following properties IP Address IP address or host name of the hardware device Port to use for HTTP communication with the hardware device HTTP Port Default is port 80 To use the default port select Use default HTTP port Port to use for FTP communication with the hardware device FTP port Default port is port 21 To use the default port select Use default FTP port Only relevant when you have selected Server requires login User name Specify the u
221. notification PTZ preset positions and fisheye view areas for the selected camera Select All Click button to select all cameras in the Apply Template column Clear All Click button to clear all selections in the Apply Template column Set selected template value on selected cameras Apply only a selected value from the template to selected cameras Set all template values on selected cameras Apply all values from the template to selected cameras Properties available in XProtect Enterprise and XProtect Professional only Default Speaker Select a default speaker Storage information The storage information properties show how much storage space you have on your system and how much of it is free To quickly view disk space usage in a pie chart format select the line representing the drive you are interested in Drive Letter representing the drive in question for example C Path to where you save the files for example C or OurServer OurFolder OurSubfolder What the storage area is used for for example recording or Path Usage archiving Drive Size Total size of the drive Video Data Amount of video data on the drive Other Data Amount of other data on the drive Free Space Amount of unused space left on the drive Camera properties General When you configure video and recording see About video and recording configuration on page 64 for specific cameras properties include www milestonesys com 86 Adva
222. nterprise Administrators Manual 2014 Available only if Moveable is selected in the Type column Lets you specify port address of the camera The port address will normally Port Address be 1 If using daisy chained PTZ cameras the port address will identify each of them and you should verify your settings with those recommended in the documentation for the camera Speaker properties When you configure video and recording see About video and recording configuration on page 64 for specific cameras you can determine when to record audio Your choice applies for all cameras on your system opeakers are by default enabled meaning they can transfer audio Enabled to your system If required you can disable an individual speaker in which case no audio is transferred from the speaker to the system The name as it appears in the Management Application as well as in clients You can overwrite the existing name with a new one Names must be unique and must not contain any of these special characters lt gt amp V 2 Speaker name Cameras and storage information About video and recording configuration Once you have added hardware devices and attached cameras you can configure video and recording settings in three ways Guided configuration where you can specify video recording and Wizard driven a archiving settings for all your cameras Specify video recording and shared settings such as dynamic General arch
223. nually or by importing an external list of addresses Manual entering type the required IP address host name in the address list Repeat for each required address Click the Import button to browse for the required external list of addresses To import an external list the list must be saved in a txt file format and each IP address or host name must appear on a separate line in the file Windows simple text editor Microsoft Notepad is an excellent tool for creating such txt files Specify the following Event Server settings www milestonesys com 193 Settings Milestone XProtect Enterprise 2014 Keep closed alarms for Keep all other alarms for Keep logs for Log server communication www milestonesys com Administrator s Manual Specify the number of days for which to keep closed alarms that is alarms in the states Closed Ignore and Reject This is normally set to a low number such as three days but you can define any number up to 99999 days server space permitting You can use the value 0 to indicate keep closed alarms indefinitely server space permitting Specify the number of days for which to keep all other alarms meaning alarms not in the states Closed Ignore and Reject This is normally set to a somewhat higher number such as 30 days but you can define any number up to 99999 days server space permitting You can use the value 0 to indicate that you want to keep all other alarms indefinitely s
224. ny suitable output you can quickly do it Use the Configure Output button located below the other fields 2 Click the gt gt button to copy the selected output to the www milestonesys com 95 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 o On manual activation list in which case the output is available for manual activation in XProtect Smart Client and or o On motion detected list in which case the output is activated when motion is detected in video from the camera If required the same output can appear on both lists 3 Repeat for each required output If you later want to remove an output from the one of the lists select the output in question and click the button Motion detection amp exclude regions When you configure video and recording see About video and recording configuration on page 64 for specific cameras adjusting motion detection is important because it may determine when video from the camera is recorded when e mail notifications are generated or when hardware output such as lights or sirens is activated Time spent on finding the best possible motion detection settings for each camera may help you later avoid unnecessary recordings and notifications Depending on the physical location of the camera it may be a very good idea to test motion detection under different physical conditions such as day night or windy calm weather Before you configure motion
225. o apply the template for Use one of the two Set buttons to actually apply the template Click button to select all cameras in the Apply Template column Click button to clear all selections in the Apply Template column Apply only a selected value from the template to selected cameras Apply all values from the template to selected cameras 80 Advanced configuration Milestone XProtect Enterprise 2014 Camera Name Administrator s Manual The name as it appears in the Management Application as well as in clients You can overwrite the existing name with a new one Names must be unique and must not contain any of these special characters lt gt amp V 2 Regular frame rate properties Properties available in all XProtect software versions Frame Rate Time Unit Camera Required average frame rate for video from the camera Select number of frames then select the time unit interval second minute or hour Select required unit for live and recording frame rates per second minute or hour Note that you can only select time bases that let you speed up frame rates Example If you have specified 15 frames per second in normal mode you cannot specify 16 frames per minute or hour in speedup mode Click the Open button to configure detailed and or camera specific settings such as event notification PTZ preset positions and fisheye view areas for the selected camera Properties available in XProte
226. o be in effect immediately after saving At some point in time when you save recordings on your system the storage you save recordings on may become full Your system offers you two system modes which handle this scenario differently Classic mode and Evidence collection mode e Classic mode means that the system automatically deletes the oldest saved recordings in order to make room for new recordings This is how saved recordings have been handled so far in all previous versions of your system When you remove a hardware device in the Management Application recordings from the relevant device are deleted from your storage www milestonesys com 190 Settings Milestone XProtect Enterprise 2014 Administrator s Manual You can no longer play back recordings from the removed camera in XProtect Smart Client as these recordings will be deleted from your storage e Evidence collection mode means that the system stops recording when you reach full storage capacity All your old recordings are kept in the storage and the system does not save any new recordings This ensures that video recorded as evidence is never deleted automatically and remains on the hard disk drive until you change system settings in your system or you manually remove the recordings from your storage Similarly if you remove a hardware device from the Management Application recordings from the device are still kept on your storage You can playback recordings in XProtect S
227. o not meet your needs you can create any number of customized schedule profiles for each camera You can reuse a customized schedule profile for more than one purpose if you want to SMS properties Message Settings SMS Specify the following message settings for SMS Enables the use of SMS notifications allowing you to specify further Enable SMS properties Indicate the telephone number of the recipient To send SMS to Recipient s more than one recipient separate the phone numbers with a semicolon www milestonesys com 147 Advanced configuration Milestone XProtect Enterprise 2014 Message text Variables Ignore similar messages for Use schedule profile Server Settings SMS Administrator s Manual Specify required message text for the SMS notification Message text must only contain the following characters a z A Z 0 9 as well as commas and full stops Note that camera information date and time information are all automatically included in SMS notifications Click a link to include a variable to the notification The options are e Name of triggering event e Camera name e Trigger time the time when the notification was registered e Error text for example camera failure Specify the number of seconds to ignore sending similar notifications This function is to ensure that you do not receive too many notifications before you have solved the relevant problem oelect the schedule pr
228. o other locations When you archive to other locations than the default archiving directory your system first temporarily stores the archive in the local default archiving directory then immediately moves the archive to the archiving location you have specified Archiving directly to a network drive can mean that archiving time varies depending on the available bandwidth on the network First storing the archive locally then moving it soeeds up the archiving procedure and reduces delays in case of network problems If you archive to a network drive the regular camera database can only be stored on a local drive attached directly to your system s server About dynamic archive paths With dynamic archiving paths you specify a number of different archiving paths usually across several drives Milestone recommends using dynamic paths see Configure storage wizard on page 44 which also is the default setting when you configure cameras through the Configure video amp recording wizard If the path containing the camera s database is on one of the drives you have selected for dynamic archiving your system always tries to archive to that drive first If not your system automatically archives to the archiving drive with the most available space at any time provided a camera database is not using that drive The drive that has the most available space may change during the archiving process and archiving may happen to several archiving drives
229. o the surveillance system Cameras added after all available licenses are used are unavailable About replacing cameras If you remove a camera from a recording server you also free a license You can replace a licensed camera and activate and license a new camera instead The total number of purchased device channels corresponds to the total number of cameras that can run on the surveillance system simultaneously www milestonesys com 25 System overview Milestone XProtect Enterprise Administrator s Manual 2014 When you replace a camera you must use the Replace Hardware Device wizard see About the Replace Hardware Device wizard on page 60 to map all relevant databases of cameras microphones inputs outputs and more Remember to activate the license once you are finished www milestonesys com 26 System overview Milestone XProtect Enterprise Administrators Manual 2014 Install and upgrade install your system software Do not install your surveillance software on a mounted drive A mounted drive is a drive that is attached to an empty folder on an NTFS NT File System volume with a label or name instead of a drive letter If you use mounted drives critical system features may not work as intended You do not for example receive any warnings if the system runs out of disk space Before you start Shut down any existing surveillance software If you are upgrading read Upgrade from a previous version see Upgrading f
230. o use the desktop shortcut created by the installer Click the shortcut to launch your default browser and open XProtect Web Client You must clear the chase of Internet browsers running the XProtect Web Client before you can use a new version of the XProtect Web Client System administrators must ask their XProtect Web Client users to clear out their browser s cache upon upgrade or force this action remotely you can do this action only in Internet Explorer in a domain Recording Server Manager The Recording Server service is a vital part of the surveillance system Video streams are only transferred to your system while the Recording Server service is running The Recording Server Manager informs you about the state of the Recording Server service It also lets you manage the service In the notification area the system tray the Recording Server Manager s icon indicates whether the Recording Server service is running or not Hy A green icon in the notification area indicates that the Recording Server service is running He A red icon in the notification area indicates that the Recording Server service has stopped By right clicking the icon you can open the Management Application start and stop the Recording Server service view log files and view version information Monitor System Status Right click the notification area s Recording Server icon and select Show System Status to get access to the Status window The Status w
231. o use when the alarm is triggered Select which cameras and or other devices the event should originate from in order to trigger the alarm Plug in defined sources for example license plate recognition access control systems and MIP plugins appear in the list if installed Your options depend upon which type of event you have selected If you select Time profile you must select when the alarm should be enabled for triggering If you have not defined alarm time profiles see Add a time profile for alarms on page 183 you will only be able to select Always If you have defined one or more time profiles they will be selectable from this list 184 Advanced configuration Milestone XProtect Enterprise 2014 Event based Time Limit Events triggered Related cameras Related map Initial alarm owner Initial alarm priority Initial alarm category Event triggered by alarm Auto close alarm Administrator s Manual If you select Event based you must select which events should start and stop the alarm Events available for selection are hardware events defined on cameras video servers and input You can also use global manual event definitions see Add a manual event on page 112 Note that when you select Event based you cannot define alarms based on outputs only on inputs Select the time limit within which the operator must respond to the alarm Select the event to be triggered if the operator does n
232. o with camera databases You have three options O Inherit existing database s The cameras you selected to be inherited by the new hardware device inherit camera names recordings databases as well as any archives from the old hardware device Databases and archives are renamed to reflect the new hardware device s MAC address and video channels The rights of users with access to the inherited cameras are automatically updated so they can view both old and new recordings Users do not notice the hardware device replacement since camera names remain the same Delete the existing database s The databases of the cameras you selected to be inherited by the new hardware device are not deleted New databases are created for future recordings but it is not possible to view recordings from before the hardware replacement Leave the existing database s The databases of the cameras you selected to be inherited by the new hardware device are not deleted New databases are created for future recordings but even though the old databases still exist on the System server it is not possible to view recordings from before the hardware replacement Should you later want to delete the old databases you must delete this manually If the new hardware device has fewer video channels than the old hardware device it is not possible for the new hardware device to inherit all cameras from the old hardware device When that is the case you are asked what to do w
233. oded card is used AVI A popular file format for video Files in this format carry the avi file extension C www milestonesys com Administrator s Manual Carousel A feature for displaying video from several cameras one after the other in a single camera position The required cameras and the intervals between changes are specified by the XProtect Enterprise administrator The carousel feature is available if configured in the Smart Client Central XProtect Central is a feature that provides a complete overview of status and alarms from any number of the system s servers regardless of location Codec A technology for compressing and decompressing audio and video data for example in an exported AVI file MPEG and Indeo are examples of frequently used codecs CSV Comma separated values data format that stores tabular data where the lines represent rows in a table and commas define the columns in a simple file For example data about cameras may appear as comma separated values in a csv file which you can then import into your system It is an effective method if you set up several similar systems D Device In XProtect Enterprise a camera video encoder input device or output device connected to a recording server DirectX A Windows extension providing advanced multimedia capabilities DNS Glossary of Terms Milestone XProtect Enterprise 2014 Domain Name System system
234. of customized schedule profiles for each camera You can reuse a customized schedule profile for more than one purpose if you want to 3 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Generate alarms based on analytics events Generating alarms based on analytics events is normally a three step process 1 Enable the analytics events feature and set up its security A list of allowed addresses can be used to control who can send event data to the system and on which port the server listens 2 Create the analytics event possibly with a description of the event and test it 3 Use the analytics event as the source of an alarm definition see Alarms definition on page 184 As indicated to use VCA based events most often a third party VCA tool is required for supplying data to your system Which VCA tool to use is entirely up to you as long as the data supplied by the tool adheres to the applied formatting rules described in the Milestone Analytics Events Developers Manual Contact Milestone for more details Test a generic event If you have added a generic event a quick and easy way to test your generic event is to first set up an event notification and then use Telnet to send a small amount of data which triggers the generic event and in turn the event notification For this example we have created a generic event called Video Our generi
235. ofile you want to use By default you can choose between Always On Always Off or choose Add new to set up a custom schedule see Notification Scheduling properties on page 149 opecify the following server settings for SMS Serial port Speed SIM card PIN code www milestonesys com oelect the serial port to use for your USB 3G modem The list from which you can choose ports shows open serial ports on the computer running your system The baud speed of your USB modem device The default value is 9600 baud Although you can set any custom value for the baud rate Milestone does not recommend that you change the baud rate unless you are a highly advanced user Specify PIN code for the SIM card inserted in the USB 3G modem 148 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Different types of SMS encodings exist to accommodate various language needs in the world XProtect Enterprise gives you the following options e 7 bit e 8 bit default e 16 bit 7 bit encryption allows you to use up to 160 characters per SMS SMS encoding however it also limits the type of characters you can use 8 bit encryption is the standard form of encryption with more special characters allowed It allows you to use up to 140 characters per SMS 16 bit encryption is necessary for non Latin alphabeat languages Characters from for example Arabic Chinese Korean Japanese or Cyrillic alohabet lan
236. oint of contact they connect to the master server but also get access transparently to cameras and recordings on the slave servers Matrix A feature that enables the control of live camera views on remote computers for distributed viewing Once configured you can view Matrix triggered live video in XProtect omart Client Matrix recipient A computer equipped with XProtect Smart Client software and therefore capable of displaying Matrix triggered live video MJPEG Motion JPEG compressed video format where each frame is a separately compressed JPEG image The method used is quite similar to the l frame method used for MPEG but no interframe prediction is used This allows for somewhat easier editing and makes compression independent of the amount of motion www milestonesys com Administrator s Manual MPEG Compression standards and file formats for digital video developed by the Moving Pictures Experts Group MPEG standards use so called lossy compression as they store only the changes between frames removing often considerable amounts of redundant information Keyframes stored at specified intervals record the entire view of the camera whereas the frames that follow record only pixels that change This helps greatly reduce the size of MPEG files N NTLM In a Windows network NT LAN Manager is a network authentication protocol P Panomorph A type of lens that allows the creation and viewing o
237. om the camera to the surveillance system via e mail Pre and post alarm images should not be confused with the system s pre and post recording feature see Recording on page 91 Performs integrity checks on your system s log files For more information see Overview of Logs Manages all alarms and map related communication It stores events image files and map configurations and makes status information about the surveillance system available Manages the communication between the Recording Server and mobile devices such as smartphones and tablets and between the Recording Server and web browsers If you run a Custom installation you can choose not to install the Mobile server and or the Event Server If you do so the Mobile service and or the Event Server service will not be seen in your Services overview www milestonesys com 169 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Start and stop services On an system server several services by default run in the background If you need to you can start and stop each service separately 1 Expand Advanced Configuration and select Services This displays the status of each service 2 You can now stop each service by clicking the Stop button When a service is stopped the button changes to Start allowing you to start the service again when required Servers Mobile server About Mobile server A Mobile server handles log in
238. onfiguration Milestone XProtect Enterprise Administrators Manual 2014 Events and output properties Analytics event When you configure analytics events see Add an analytics event on page 110 specify the following Name Type a name for the event Description Enter a description optional Test the validity of the event by clicking this button optional Test Event Tip You can carry out this test at any step of the analytics event creation editing process and as many times as you wish When you click Test Event a window opens which goes through a number of conditions that must be met for analytics events to work The window consists of two tabs Tasks and Errors The Tasks tab lists the conditions that are tested and mark them failed X Of success d The Errors tab shows a list of errors corresponding to any failed conditions Remember to save any changes made during the test When done check the presence of your test event in the XProtect Smart Client Alarm list Sort by type Test Alarm to make your test event appear at the top of the Alarm list See the XProtect Smart Client documentation for more details If the event is new is it saved Or if Save changes before testing Changes saved there are changes to the event name analytics event Solution Explanation are these changes saved oave changes Analytics events have not been enabled Solution Explanation Enable the Analytics Events feature Analytics Event
239. only need to modify the online period settings if you require cameras to be online only at specific times or events Note however that this default may be changed as part of the general scheduling options see Scheduling options on page 133 in which case cameras added at a later time are not automatically online The fact that a camera transfers video to XProtect Enterprise does not necessarily mean that video from the camera is recorded Recording is configured separately see Configure video and recording see About video and recording configuration on page 64 www milestonesys com 134 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Select the required profile for example Always on for the online schedule see Configure camera specific schedules on page 67 for the relevant camera s You specify a camera s online periods by creating schedule profiles based on l e Periods of time example Mondays from 08 30 until 17 45 Online shown in pink e Events within periods of time example from Event A occurs until Event B occurs Mondays from 08 30 until 17 45 shown in yellow The two options can be combined WAHL put they cannot overlap in time Tip If you want to view live video as well as record video from a camera outside its online recording schedule you can select the Start cameras on client requests see Scheduling options on page 133 and if needed the Enable recording wh
240. ord video from after recording stop conditions that is motion or stop event are met Usually only some seconds of post recording is required but you can specify up to 65535 seconds of post recording Seconds of post recording corresponding to 18 hours 12 minutes and 15 seconds However if specifying a very long post recording time you can potentially run into a scenario where your post recording time spans scheduled or unscheduled archiving times That can be problematic since post recording does not work well during archiving Properties available in XProtect Enterprise and XProtect Professional only Select Keyframe only if you want motion detection to take place Keyframe Only only on keyframes of the video stream to reduce the system resources used on motion detection The template can help you configure similar properties quickly For example if you have 20 cameras and you want a particular frame rate on all of them you can enter it once in the template and then apply the template to the 20 cameras Select which cameras you want to apply the template for Use one ALDOR tz of the two Set buttons to actually apply the template Select All Click button to select all cameras in the Apply Template column Clear All Click button to clear all selections in the Apply Template column Apply template on selected cameras Apply the value from the template to selected cameras Configure storage Drive selection opecify which dri
241. order to get the best result Resolution Select the resolution of the camera FPS Select the camera s live frame rate per second FPS MPEG video format With MPEG you can define frame rate and other settings Frame rate Properties available in all XProtect software versions Frame rate for viewing live and recorded video from the camera Frame rate per second H Select number of frames per second Properties available in XProtect Enterprise XProtect Professional and XProtect Express only www milestonesys com 89 Advanced configuration Milestone XProtect Enterprise 2014 Record keyframes only Record all frames on motion Record all frames on event Start Event Stop Event Dual stream Enable dedicated live stream Stream Resolution FPS Audio Administrator s Manual Keyframes stored at specified intervals record the entire view of the camera whereas the following frames record only pixels that change This helps greatly reducing the size of MPEG files Select the check box if you only want to record keyframes Note that you can specify exceptions if motion is detected or events occur Allows you to make exceptions if you have selected to record keyframes only Select this check box to record all frames when motion is detected Two seconds after the last motion is detected the camera will return to recording keyframes only Allows you to make exceptions if you have selected to record keyframes only
242. ordings you plan to keep and on how long you want to keep them retention time Some organizations want to keep archived recordings from a large number of cameras for several months or years Other organizations may only want to archive recordings from one or two cameras and they may want to keep their archives for much shorter periods of time You should always first consider the storage capacity of the local drive containing the default archiving directory to which archived recordings are always moved even though they may immediately after be moved to an archiving location on another drive Basically the capacity of the local drive should be at least twice the size required for storing the databases of all cameras When you archive XProtect Enterprise automatically checks that space required for the data to be archived plus 1 GB of free disk space per camera is available at the archiving location If not the archive location s oldest data from the camera in question is deleted until there is sufficient free space for the new data to be archived When you estimate storage capacity required for archiving consider your organization s needs then plan for worst case rather than best case scenarios www milestonesys com 128 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Tip The Storage Calculator in the Support section of the Milestone website can help you determine the storage capacity required for you
243. oring each required position on the system server You can define up to 50 preset positions this Way e Type 2 imported from camera You import preset positions which have previously been defined and stored on the PTZ PTZ type camera itself through the camera s own configuration interface The number of allowed preset positions depends on the PTZ camera and driver used e Type 3 stored on camera You define preset positions by moving the camera with the controls in the upper half of the window then storing each required position in the camera s own memory You can define up to 50 preset positions this way If preset positions have already been defined for the camera you can simply import them for use with the system Only available when you have selected PTZ type 2 or 3 Lets you import already defined preset positions from the camera s memory for use with XProtect Enterprise If you have already imported Import Refresh preset positions this way and preset positions have since then been added or changed on the camera you can use this button to refresh the imported preset positions Only available when you have selected PTZ type 1 When you have move the camera to a required position using the controls in the upper half of the window type a name for the position in the blank Add New field then click the button to add the position to the list of defined preset positions Hemember that names of preset positions must contain only
244. ormation about how to back up a configuration from an earlier version of the system see Upgrade from a previous version see Upgrading from one product version to another product version on page 30 In the following we assume that you have not changed your system s default configuration path see Default File Paths on page 192 which is C Program Data Milestone Milestone Surveillance on servers running all supported operating systems If you have changed the default configuration path you must take your changes into consideration when using the method described in the following The backup described here is a backup of your entire surveillance system setup including among other things log files event and Matrix configuration restore points view groups as well as Management Application and XProtect Smart Client configuration Alternatively you can export your configuration as a backup see Export and import management application configuration on page 199 which is limited to the Management Application configuration To back up 1 Make a copy of the folder C Program Data Milestone Milestone Surveillance and all of its content 2 Open the folder C Program Files Milestone Milestone Surveillance devices and verify if the file devices ini exists If the file exists make a copy of it The file exists if you have configured video properties for certain types of cameras For such cameras changes to the properties are stored in t
245. ort video outage Note that the system stores changes in a restore point see Restore system configuration from a restore point on page 201 so that you can return to a working configuration if something goes wrong About using the built in help To use your system s built in help click the Help button in the Management Application s toolbar or press the F1 key on your keyboard The help system opens in your default Internet browser and allows you to switch between the help and your system itself The help system is context sensitive This means that when you press F1 for help while you work in a particular dialog the help system displays help that matches that dialog Navigate the built in help system To navigate between the contents of the help system use the help tabs Contents Index Search or use the links inside the help topics e Contents navigate the help system based on a tree structure e Index contains an alphabetical indexation of help topics e Search search for help topics that contain particular terms of interest For example you can search for the term zoom and every help topic that contains the term zoom is listed in the search results When you double click a help topic title in the search results list the relevant topic opens Print help topics If you need to print a topic use your Internet browser s printing function When you print a help topic it is printed as you see it on your screen This means t
246. ost names Being IP based your system primarily identifies units based on their IP addresses or host names Even though each hardware device has its own IP address or host name you can attach several cameras microphones and speakers to a single hardware device and share the same IP address or host name This is typically the case with cameras attached to video encoder devices You can configure each camera microphone and similar channels on the hardware device individually even when several of them are attached to a single hardware device Host A computer connected to a TCP IP network A host has its own IP address but may depending on network configuration also have a host name to make it easily identifiable Hotspot Particular position for viewing enlarged and or high quality video in the Smart Client I O www milestonesys com Administrator s Manual Input Output refers to the communication between a computer and a person Inputs are the signals or data received by the system and outputs are the signals or data sent from it l frame Short name for intra frame Used in the MPEG standard for digital video compression An l frame is a single frame stored at specified intervals The l frame records the entire view of the camera whereas the frames that follow P frames record only the pixels that change This helps greatly reduce the size of MPEG files An l frame is similar to a keyframe Image S
247. ot react withing the time limit specified in Time limit This could be for example sending an email SMS or similar Select a maximum of 15 cameras for inclusion in the alarm definition even though they are not themselves triggering the alarm This can be relevant for example if you have selected an external event message such as a door being opened as the source of your alarm By defining one or more cameras near the door you could attach the cameras recordings of the incident to the alarm Select a map to associate with the alarm definition The selected map is automatically be shown in XProtect Smart Client whenever the alarm is listed This might help you to quicker identify the physical location of the alarm Select a default user responsible for the alarm You can only select from users allowed to view all cameras and or other devices selected as source s for the event causing the alarm Select a priority High Medium or Low for the alarm Priorities can be used for sorting purposes and workflow control in the Smart Client Select a category to which the alarm should initially be assigned This could be for example Building01 Burglary ElevatorEast or similar depending on which categories have been defined Define an event to be triggered by the alarm in the Smart Client if needed Select if the alarm should automatically be closed upon a particular event This is possible for alarms triggered by some but not
248. ou can select application language which features to install and where to install them Let the installation wizard complete www milestonesys com 197 System maintenance Milestone XProtect Enterprise Administrators Manual 2014 You can now begin to configure your system through its Management Application For more information see Get your system up and running on page 33 Step 4 Restore alarms data in SQL Server Express database Luckily most users never need to restore their backed up alarm data but if you ever need to do the following 1 In the Windows Start menu open Microsoft SQL Server Management Studio Express 2 Connect to a server Specify the name of the required SQL Server and connect using the user account the database was created with 3 In the Object Explorer on the left expand SQL Server Databases right click the VIDEOOSDB database and then select Tasks gt Restore gt Database 4 Inthe Restore Database dialog on the General page under Source for restore select From device and click Browse for more gt to the right of the field In the Specify Backup dialog make sure that File is selected in the Backup media list Click Add 5 n the Locate Backup File dialog locate and select your backup file VIDEOOSDB bak Then click OK The path to your backup file is now listed in the Specify Backup dialog 6 Back on the Restore Database dialog s General page your backup is now listed under
249. ou select one type of input you may therefore note that other types of input become unavailable for selection 4 For each selected type of input select required properties see Hardware input event on page 118 When ready click OK or click the Add button to add a timer event on page 113 to the event you have just created 5 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Add a hardware output With hardware output you can add external output units such as lights sirens and door openers to your system Once added output can be activated automatically by events or detected motion or manually by client users Before you specify output verify that sensor operation is recognized by the hardware device with which you are going to use the output Most hardware devices are capable of showing this in their configuration interfaces or via CGI script commands Also check the release notes to verify that output controlled operation is supported for the hardware device and firmware used To add a hardware output event do the following 1 In the Management Application navigation pane expand Advanced Configuration then expand Events and Output Right click Hardware Output and select Add New Output 2 Inthe Hardware Output Properties window s list of hardware devices select the required hardware device and click the Add button below the lis
250. owing Select required stop event Recording will end when the stop event Stop Event occurs or later if using post recording see the following www milestonesys com 91 Advanced configuration Milestone XProtect Enterprise 2014 Enable pre recording Enable post recording Administrator s Manual Available only when the option Conditional is selected Specify the number of seconds for which you want to record video from before recording start conditions that is motion or start event are met Available only when the option Conditional is selected Specify the number of seconds for which you want to record video after recording stop conditions that is motion end or stop event are met Note that manual recording on page 79 may be enabled With manual recording users of XProtect omart Client with the necessary rights can manually start recording if they see something of interest while viewing live video from a camera which is not already recording If enabled manual recording can take place even if recording for individual cameras is set to Never or Conditionally Recording and archiving paths When you configure video and recording see About video and recording configuration on page 64 for specific cameras properties include Recording Path Delete Database www milestonesys com Path to the folder in which the camera s database should be stored Default is C MediaDatabase To browse for another folder click
251. ows Image Import service activity when this service is used for fetching pre alarm images and storing the fetched images in camera databases Pre alarm images is a feature available for selected cameras only It enables sending of images from immediately before an event took place from the camera to the surveillance system via e mail A new log file is created for each day the service is used You cannot disable this type of logging Image Import service log files are named according to the structure ImagelmportLog YYYMMDD log for example ImagelmportLog20091 231 log Shows registered events activity A new log file is created for each day on which events occur You cannot disable this type of logging Event log files should be viewed using XProtect Smart Client use the Playback tab s Alerts section Shows XProtect Smart Client user activity if audit logging is enabled A new log file is created for each day with audit logging enabled and client user activity Audit log files are named according to the structure is auditYYYMMDD log for example is audit20091231 log The is prefix is due to the fact that the audit log files are generated by the Image Server service All log files are by default placed in the appropriate All Users folder for the operating system you are using By default they are stored there for seven days Note that you can change log file locations as well as the number of days to store the logs when you co
252. phones The system does not record outgoing audio from speakers www milestonesys com 57 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 e Audio recording affects video storage capacity The system records audio to the associated camera s database Therefore it is important to bear in mind that the database is likely to become full earlier if you record audio and video than if you only record video The fact that the database becomes full is not in itself a problem since your system automatically archives data if the database becomes full However you may need additional archiving space if you record audio o Example If you use MPEG4 each one second video GOP Group Of Pictures are stored in one record in the database Each second of audio is stored in one record in the database This reduces the database s video storage capacity to half its capacity because half of the database s records is used for storing audio Consequently the database runs full sooner and automatic archiving takes place more often than if you were only recording video o Example If you use MJPEG audio is stored in one record for every JPEG for as long as the audio block size does not exceed the time between the JPEGs In extreme cases this reduces the database s video storage capacity to half its capacity because half of the database s records is used for storing audio If you use very high frame rates which means less ti
253. place you are informed on screen in XProtect Smart Client in log files and if set up through notifications About motion detection Motion detection settings are linked to the Recording properties settings for the camera under which you can enable and configure motion detection for the selected camera Motion detection configuration is a key element in your system your motion detection configuration determines when the system generates motion events and typically also when video is recorded Motion detection is enabled as default Disabling it improves the CPU and RAM performance of your system but can also affect your motion detection event and alarm management Time spent on finding the best possible motion detection configuration for each camera helps you avoid unnecessary recordings Depending on the physical location of the camera it may be a good idea to test motion detection settings under different physical conditions such as day night and windy calm weather Before you configure motion detection for a camera Milestone recommends that you have configured the camera s image quality settings for example resolution video codec and stream settings If you later change image quality settings you should always test any motion detection configuration afterwards In the following two tables you can see the differences between enabling table 1 and disabling table 2 built in motion detection for a camera Enabled motion detectio
254. pleted all necessary steps see Add a Video push channel on page 171 click Find Cameras to search for the relevant camera Export Specify the following settings for exported recordings Export Select to enable export in clients Include timestamps Select to add timestamps to exported video Used codec for AVI files Choose a codec to use to encode your exported AVI video files Export to Specify the location to which recordings should be exported Enter the number of days to pass before recordings are deleted Delete exported recordings Note that if the value is set to 1 day exported files are deleted up to older than 10 minutes from the applied change not immediately Users can restart the Mobile server manually to make the changes take effect immediately Enter a number to set a maximum limit for the folder to which the Limit size of exports folder to recordings are exported Select this check box to enable users to be able to view exports View exports of other users made by other users Automatic exports If you want to set up your system to automatically export video when a certain event occurs you must set up rules to instruct the system about when to carry out automatic exports Enabled Select this check box to enable automatic exports In the columns below the Enabled check box is a list of all automatically exported video See the following details for individual automatic exports Name column Name of the rul
255. pplied by the plug in or the XProtect system Connecting to the access control system When the plug in has been successfully integrated a summary of the retrieved access control system configuration appears Review the list to ensure that all items have been integrated before you continue to the next step of the wizard Associated cameras Map access points in the access control system with the cameras in the XProtect system to show related video for events from the doors You can map several cameras to one access point The XProtect Smart Client user is then able to view video from all the cameras when investigating events for example The XProtect Smart Client user is also able to add one of the cameras when configuring Access Monitor view items Licensed doors are by default enabled Clear the check box to disable a door and thereby free a license Final summary Your access control system integration has been successfully created in XProtect with default settings inherited from the integration plug in Client users must log into XProtect Smart Client to see and use the new access control system www milestonesys com 152 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 You can refine the configuration in the Management Client Access control properties General Settings tab Access Control oystems are by default enabled meaning that they are visible in XProtect Smart Client for user
256. profiles A PTZ camera may patrol according to several different patrolling profiles For example a PTZ camera in a supermarket may patrol according to one patrolling profile during opening hours and according to another patrolling profile when the supermarket is closed You can reuse the names of patrolling profiles defined for other cameras This allows you to use a single patrolling profile name across several PTZ cameras and can make scheduling of PTZ patrolling much easier Even though several PTZ cameras share a patrolling profile name the movement between preset positions is individual for each camera From the Patrolling profiles list select which patrolling profile to configure www milestonesys com 103 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Add a new patrolling profile to the list When you add a new patrolling profile you can either give it a unique name or reuse an existing name from another PTZ camera with PTZ patrolling Using several identically named patrolling profiles can be Add New advantageous when you later configure scheduling Example If you have configured patrolling profiles identically named Night Patrolling on 25 different cameras you can schedule the use of Night Patrolling on all 25 cameras in one go even though Night Patrolling covers individual preset positions on each of the 25 cameras Delete an existing patrolling profile Note that the selected patrolli
257. program is located and execute following command o XProtect Smart Client MilestoneXProtectSmart Client x64 exe quiet Your system MilestoneXProtectProfessionalVMS installer x64 exe quiet This performs a quiet installation of XProtect Smart Client or your system using default values for parameters such as target directory and so on To change the default settings see the following Customize default parameters using an XML argument file as input In order to customize the default installation settings you must provide an XML file with modified values as input In order to generate the XML file with default values open a command prompt in the directory where the installation program is located and execute following command o XProtect Smart Client MilestoneXProtectSmart Client x64 exe generateargsfile full path args xml o Your system MilestoneXProtectProfessionalVMS installer x64 exe generateargsfile full pathJargs xml Open the generated args xml file in a text editor and perform any changes needed Then execute the following command in the same directory to run a modified version of the silent installation o XProtect Smart Client MilestoneXProtectSmart Client x64 exe arguments full pathJargs xml quiet o Your system www milestonesys com 28 Install and upgrade Milestone XProtect Enterprise Administrators Manual 2014 MilestoneXProtectProfessionalVMS installer x64 exe argumentsz full path args xml
258. r Choose the type of security you want to use Only relevant when you have selected Server requires login Specify the user name required for using the SMTP server Only relevant if you have selected Server requires login Specify the password required for using the SMTP server Specify a maximum size of attached images 146 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 SMS About SMS With SMS notifications you can instantly get notified on your mobile device when your surveillance system requires attention To use the SMS notification feature you must connect a 3G USB modem to the server on which you have installed your system Your system can automatically send SMS notifications when e Motion is detected e Events occur You can select individually for each event whether you want to receive an SMS notification or not e Archiving fails if an SMS notification has been selected as part of the archiving properties Configure SMS notifications To configure SMS notifications do the following 1 Expand Advanced Configuration expand Notifications right click SMS and select Properties 2 Enable the use of SMS by selecting the Enable SMS check box 3 Specify required properties 4 Choose a schedule profile to associate with your SMS notifications Note Your system comes with two simple schedule profiles Always on and Always off which you cannot edit or delete If these d
259. r surveillance system About archiving schedules There are two ways in which to configure archiving schedules e While you configure your cameras through the Configure Video and Recording wizard see Configure storage wizard on page 44 in which case you configure your archiving schedule on the wizard s Drive selection page e As part of the general Scheduling and Archiving properties Expand Advanced Configuration right click Scheduling and Archiving select Properties select Archiving in the dialog and specify relevant properties see Archiving on page 133 Automatic response if running out of disk space If your system runs of disk space while archiving you can set up an automatic response Two scenarios can occur depending on whether the camera database drive is different from or identical to the archiving drive Same drive Automatic moving or deletion of archives if drive runs out of disk space If your system server is running out of disk space and the archiving drive is identical to the camera database drive your system automatically does a number of attempts to free up space Most of these attempts will result in the loss of your data from archives or databases e First the system attempts to move archives You can only move archives if you use dynamic archiving with which you can archive to several different drives This happens if o there is less than 1596 disk space left and the available disk space goes belo
260. r vendor often takes care of the process for you You must first register your software and next activate your licenses Open the Management Application Open the Management Application after installation to begin setting up your system features Verify initial configuration of cameras and other hardware devices When you open your system for the first time the Getting Started wizard assists you with a quick way to add hardware devices cameras video encoders and more to your system and configure them with proper user names and passwords See Getting started wizard see Automatic configuration wizard on page 39 Configure cameras You can specify a wide variety of settings for each camera connected to your system oettings include video format resolution motion detection sensitivity where to store and archive recordings any pan tilt zoom PTZ preset positions association with microphones speakers and more See About video and recording configuration on page 64 Configure events input and output If required use system events for example based on input from sensors to automatically trigger actions in your system Examples of actions starting or stopping recording on cameras switching to a particular video frame rate making PTZ cameras move to specific preset positions Also use events to activate hardware output such as lights or sirens See Overview of events www milestonesys com 33 First time use Milestone XP
261. ransaction data UDP User Datagram Protocol connectionless protocol for sending data packets across networks Primarily used for broadcasting messages UDP is a fairly simple protocol with less error recovery features than for example the TCP protocol UPS A UPS Uninterruptible Power Supply works as a battery driven secondary power source providing the necessary power for saving open files and safely powering down your system in the event of power irregularities UPSs vary in sophistication but many UPSs include software for automatically saving open files for alerting system administrators etc V Video encoder www milestonesys com 208 Administrator s Manual A device typically a standalone device that can stream video from a number of connected client cameras Video encoders contain image digitizers making it possible to connect analog cameras to a network Video server Another name for a video encoder View In XProtect Enterprise a collection of video from one or more cameras presented together in the Smart Client A view may include other content such as HTML pages and static images in addition to video from cameras VMD Video motion detection A way of defining activity in a scene by analyzing image data and the differences in a series of images Glossary of Terms Milestone XProtect Enterprise 2014 Index 3 360 degrees panomorph support 205 360 lens 100 A About
262. rchiving see About archiving on page 126 times That can be problematic since pre recording does not work well during archiving 75 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 You can store recordings from periods following detected motion Post recording and or stop events Select check box to enable this feature Specify the required number of seconds in the neighboring column opecify the number of seconds for which you want to record video from after recording stop conditions that is motion or stop event are met Usually only some seconds of post recording is required but you can specify up to 65535 seconds of post recording Seconds of post recording corresponding to 18 hours 12 minutes and 15 seconds However if specifying a very long post recording time you can potentially run into a scenario where your post recording time spans scheduled or unscheduled archiving times That can be problematic since post recording does not work well during archiving Click the Open button to configure detailed and or camera specific Camera settings such as event notification PTZ preset positions and fisheye view areas for the selected camera Select All Click button to select all cameras in the Apply Template column Clear All Click button to clear all selections in the Apply Template column Set selected template value on selected cameras Apply only a selected value from the template to
263. rd for access control system integration 153 X XProtect Download Manager 22 XProtect Smart Client 16 XProtect Web Client 20 www milestonesys com 217 Index About Milestone Systems Founded in 1998 Milestone Systems is the global industry leader in open platform IP video management software The XProtect platform delivers powerful surveillance that is easy to manage reliable and proven in thousands of customer installations around the world With support for the widest choice in network hardware and integration with other systems XProtect provides best in class solutions to video enable organizations managing risks protecting people and assets optimizing processes and reducing costs Milestone software is sold through authorized and certified partners For more information visit www milestonesys com
264. reates a new database and continues archiving in this new database You can work with and view both this new database and the old one like any other databases www milestonesys com 126 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 About archiving locations The default archiving folder see Default File Paths on page 192 C MediaDatabase is located on the system server You can change the default archiving folder to any other location locally or select a location on a network drive to use as the default archiving folder In the archiving folder separate subfolders for storing archives for each camera are automatically created These subfolders are named after the MAC address of the hardware device to which the camera is connected Because you can keep archives spanning many days of recordings and archiving may take place several times per day further subfolders named with the archiving date and time are also automatically created The subfolders are named according to the following structure Archives CameraMACAddress VideoEncoderChannel DateAndTime If the video encoder does not have several channels the video encoder channel will always be 1 example 00408c51e181 1 Example an archiving at 23 15 on 31st December 2012 for a camera with the MAC address 00408c51e181 attached to channel 2 would be stored Cr MediaDatabas e Archives 00408c5lel81 242012 12 31 23 15 About archiving t
265. related properties are only available when you are dealing with a PTZ pan tilt zoom camera You can use PTZ preset positions for making the PTZ camera automatically go to a particular position when particular events occur and when setting up PTZ patrolling profiles Preset positions can also be used in clients to allow users that have been given rights see Configure user and group rights on page 165 to move the PTZ camera between preset positions Names of preset positions must contain only the characters A Z a z and the digits 0 9 If you import preset positions from cameras see the www milestonesys com 101 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 following verify that their names do not contain other characters If they do change the preset position names before you import them Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance server and the Management Application at the same time Therefore Milestone recommends that you stop see Start and stop services on page 170 the Recording Server service when you configure such devices for motion detection and PTZ See also View video from cameras in Management Application on page 38 Your configuration options depend on the type of PTZ camera in question e Type 1 stored on server You define preset positions by moving the camera using the controls in the upper half of the window then st
266. ress on page 41 www milestonesys com 40 Getting started Milestone XProtect Enterprise Administrators Manual 2014 Specify details about each hardware device separately A good choice if you only want to add a few hardware devices and you know their IP addresses required user names and passwords and more oee Add hardware Manually specify the hardware to add see Manually specify the hardware Manual on page 42 to add Alternatively import data about cameras as comma separated values from a file An effective method if you set up several systems See Add hardware Import from CSV File see Import from CSV file on page 43 Express Note Device discovery is a method with which hardware devices make information about themselves available on the network Based on such information your system can quickly recognize relevant hardware devices such as cameras and video encoders and include them in a scan The Scan for hardware method gives you the option to scan your network for relevant hardware devices and quickly add them to your system in just a few steps Choose between these two options for adding hardware e Scan local network Perform an automated scan for available hardware on your local network that support device discovery on the part of your network subnet where the system server itself is located e Add IP address or IP range to be scanned Add hardware to your system by indicating IP ranges and ports
267. ress of the server that hosts the integrated access Address control system opecify the port number on the server to which the access control Port l system is connected www milestonesys com 153 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Type the name of the user as defined in the access control system User name who should be administrator of the integrated system in XProtect Password opecify the password for the user Associated Cameras tab Access Control Provides mappings between door access points and cameras microphones or speakers You associate cameras as part of the integration wizard but you can change the setup at any time Mappings to microphones and speakers are implicit through the related microphone or speaker on the camera Lists the available door access points defined in the access control system grouped by door Enabled Licensed doors are by default enabled You can disable a door to free a license Doors License Shows if a door is licensed or if the license has expired The field is blank when the door is disabled Remove Click Remove to remove a camera from an access point If you remove all cameras the check box for associated cameras is automatically cleared Lists the cameras configured in the XProtect system Cameras Select a camera from the list and drag and drop it at the relevant access point to associate the access point with the camera
268. rms with the map functionality see About maps on page 182 The Alarms feature is a powerful monitoring tool providing instant overview of alarms and possible technical problems About maps With maps as an integrated part of alarms you get a physical overview of your surveillance system with the possibility to assign cameras to a map you can always tell where alarms originate which cameras are placed where and in what direction are they pointing Also you can use maps to navigate from large perspectives to detailed perspectives and vice versa for example a state map can have hot zones small icons on the map that point to more detailed maps of cities neighborhoods streets floor plans and so on www milestonesys com 182 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 All user interaction with maps including adding and maintaining maps takes place in XProtect Smart Client For detailed information see the XProtect Smart Client documentation imple Map in XProtect Smart Client In order to use maps the Event Server service must be running The Event Server service is automatically included if you run a Typical installation of your surveillance server installation see Install your system software on page 27 About time profiles for alarms To make sure that you only enable a certain alarm definition within a specific period of time you can create a time profile that for e
269. rn to your Mobile server Video Push tab and click Find Cameras Add hardware devices settings Specify the following settings when you add a Video Push driver in the Add Hardware Devices wizard Select if the Video push driver should added to the XProtect video Use management system Address Type in the Milestone Mobile server IP address Type in the port number for your Video push driver The default port is 80 The port is for communication between the Milestone Mobile server and your XProtect server Port Important The port number you set must be identical with the port number you set when you specify your Video push settings see Video Push on page 174 If the port numbers are not identical your Video push channel will not work select the same user name as associated with the Video push User name channel when you added see Add a Video push channel on page 171 this Password Type in the password for the Video push driver The password for your Video push driver is Milestone this cannot be changed Hardware Driver Select the Video push driver Verified Select if the Video push driver runs on a secured HTTPS connection Once finished go back to your Milestone Mobile server Video Push tab and click Find Cameras to finish setting up the Video push channel www milestonesys com 172 Advanced configuration Milestone XProtect Enterprise 2014 Mobile server settings General Administrator s Manual
270. rols the vertical Y position of the green circle Move the slider to the left in order to move the circle up or to the right in order to Y center move the circle down Alternatively specify a value between 0 and 800 in the field next to the slider Switch between viewing the circular fisheye view and the flattened rectangular view resulting from your settings When you preview the flattened view the following navigation buttons become available for moving around within the flattened view Enable preview www milestonesys com 100 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Use after navigating to a suitable viewpoint using the navigation buttons Sets the current viewpoint as home position that is default Set as Home position so that when client users viewing the camera click their clients Home button their view of the camera changes to that position Moves the flattened view up Moves the flattened view up and to the left Moves the flattened view up and to the right Moves the flattened view to the left Moves the flattened view to its home position that is default position Moves the flattened view to the right Moves the flattened view down and to the left Moves the flattened view down Moves the flattened view down and to the right Zooms out one zoom level per click amp 5J 6 be OF E S B s elle Zooms in one zoom level per click PTZ preset positions PTZ
271. rom one product version to another product version on page 30 first 1 Run the installation file 2 f you have a previous installation of your system or any of the other XProtect Professional VMS products installed the system detects this installation and informs you that your previous installation will be removed after installing the new version If you accept this click Yes to continue the installation All your recordings and configuration from the previous version will be available in the new version 3 Select language for the installer and then click Continue 4 Select Trial to install a trial version of the system software if you do not have a license file yet If you already have a license file type the destination of the license file or click Browse to locate it on your computer 5 Read and accept the license agreement indicate if you want to participate in the Milestone data collection program and indicate if you want to enable access to Customer Dashboard 6 Select Typical or Custom installation If you select Custom installation you can select application language which features to install and where to install them Let the installation wizard complete 7 f you have installed a trial version open the Management Application once the installation is complete and select which of the XProtect Professional VMS Products you want to use for example XProtect Enterprise You can now begin to configure your system To do
272. rotect Enterprise Administrators Manual 2014 Configure scheduling oet up when do you want to archive and if you want cameras to transfer video to your system at all times and other cameras to transfer video only within specific periods of time as well as when specific events occur Also specify when you want to receive notifications from the system See Configure general scheduling and archiving on page 131 and Configure camera specific schedules on page 67 Configure clients access to your system A number of different client applications are included with your system Specify whether you want clients to access the system server from the Internet how many clients you want to be able to connect simultaneously and more See Configure server access on page 159 Configure master slave servers You only need to follow this step if you want to run several servers together and the functionality is only available if you run XProtect Enterprise or XProtect Professional A master slave setup allows you to combine several servers and extend the number of cameras you can use beyond the maximum allowed number of cameras for a single server In such a setup clients still have a single point of contact they connect to the master server but also get access transparently to cameras and recordings on the slave servers See Configure master and slave servers on page 161 Configure users opecify who should access your system and how Set a
273. rotect Access Control Module requires that you have purchased a license that allows you to access this feature You can use XProtect Access Control Module with access control systems from vendors that have a vendor specific plug in for XProtect Access Control Module The access control integration feature introduces new functionality that makes it simple to integrate customers access control systems with XProtect You get e Acommon operator user interface for multiple access control systems in the XProtect Smart Client e Faster and more powerful integration of access control systems e More functionality see below In the XProtect Smart Client the operator gets e live monitoring of access control events e Operator aided passage for access requests e Map integration e Alarm definitions for access control events e Investigation of access control events e Centralized door state overview and control e Cardholder information Apart from a license you need a vendor specific integration plug in installed on the event server before you can start an integration Wizard for access control system integration The Access control system integration wizard is for step by step configuration of the initial integration with an access control system Use the wizard to get through the most basic configuration tasks You can do more detailed configuration afterwards Before you start the access control integration wizard make sure you have the int
274. rotect Smart Client You must install XProtect Smart Client on your computer before you can use it You download XProtect Smart Client from the surveillance system server and install it on your computer or install directly from a DVD Install from the management server Before you begin verify that your computer meets the XProtect Smart Client s minimum system requirements 1 Openan Internet Explorer browser version 6 0 or later and connect to the management server using the URL or IP address of that server 2 Onthe Welcome page click Language and select the language you want to use 3 The XProtect Smart Client setup wizard starts In the wizard follow the installation instructions The wizard suggests an installation path Normally you can use the suggested installation path However if you have previously used add on products such as XProtect LPR this path might not be valid anymore Install silently A surveillance system administrator can deploy the system or XProtect Smart Client to users computers by using tools such as Microsoft Systems Management Server SMS With this tool you can build up databases of hardware and software on local networks You can then use the databases for distributing and installing software applications over local networks To install silently 1 Locate the XProtect Smart Client exe file MilestoneXProtectSmart Client x64 exe Find the file in a subfolder under the folder httpdocs The ht
275. rprise server itself telnet localhost 1234 o Ifyou are performing the test from a remote computer Substitute localhost with the IP address of your system s server Example If the IP address of the XProtect Enterprise server is 123 123 123 123 type telnet 123 123 123 123 1234 This opens a Telnet window In the above examples the number 1234 indicates the port on which the XProtect Enterprise server listens for generic events Port 1234 is the default port for this purpose but you can change this by specifying another port number as part of the general event handling configuration see Configure general event handling on page 114 If you have changed the alert and generic event port number on your system type your system s alert and generic event port number instead of 1234 6 In the Telnet window type the terms event substring required to trigger your generic event In our case a single term video is required Telnet localhost ni x While you type in the Telnet window you may experience an echo This is the server repeating some or all of the characters it receives It will not have any impact as long as you are sure you type the relevant characters 7 Close the Telnet window You must close the window since your input is not sent to the surveillance system until you close the window www milestonesys com 115 Advanced configuration Milestone XProtect Enterprise 2014 Administrator s Manual a
276. rsion to another for example from XProtect Enterprise 2013 to XProtect Enterprise 2014 fairly fast and easily Install the new product on top of the old version without any need to install the previous version When you install the new version of your system it inherits the configuration from the previously installed version product Milestone recommends that you make regular backups of your server configuration as a disaster recovery measure You should also do this when you upgrade your server While it is rare that you lose your configuration cameras schedules views and more it can happen under unfortunate circumstances Fortunately it takes only a minute to back up your existing configuration If you use XProtect Enterprise 6 5 you must upgrade to XProtect Enterprise 7 0 or newer before you can upgrade to the current version You must also perform a manual backup of your system configuration before you can upgrade your system Note that you do not need to manually remove the old version of your system before you install the new version The old version is removed when you install the new version However you must remove XProtect Basis versions earlier than 6 0 manually before installing the new version The following describes backing up XProtect Enterprise 6 5 or earlier If you need information about how to back up configuration for XProtect Enterprise 7 0 or newer see Back up system configuration on page 195 1 Create a folder
277. rst level If you for example set the Max FPS to 45 on Level 1 you can set the Max FPS on Level 2 only to 44 or below Level 2 CPU threshold Bandwidth threshold Max FPS Max image resolution Level 3 Select the check box to enable the second level of limitations to Milestone Mobile server performance Set a threshold for the CPU load on the Milestone Mobile server before the system enforces video stream limitations Set a threshold for bandwidth load on the Milestone Mobile server before the system enforces video stream limitations Set a limit for the maximum number of frames per second FPS to send from the Milestone Mobile server to clients oet a limit for the image resolution to send from the Milestone Mobile server to clients You can also select a Level 3 check box to create a third level for limitations You cannot set any settings higher than what you have set them to in Level 1 and Level 2 If you for example set the Max FPS to 45 on Level 1 and to level 32 on Level 2 you can set the Max FPS on Level 3 only to 31 or below Level 3 CPU threshold Bandwidth threshold Max FPS Max image resolution www milestonesys com Select the check box to enable the second level of limitations to Milestone Mobile server performance Set a threshold for the CPU load on the Milestone Mobile server before the system enforces video stream limitations Set a threshold for bandwidth load on the Milestone Mobi
278. rt Client e The fifth level 5 refers to particular versions of each feature for example version 4 0 32 bit and more that you can make available to users e The sixth level 6 refers to the language versions of the features which can be made available to users For XProtect Smart Client which is only available with all languages embedded the only option is All Languages The fact that only standard features are initially available helps reduce installation time and save space on the server There is no need to have a feature or language version available on the server if nobody is going to use it You can make more features and or languages available if you need to Making new features available When you install new features these are by default selected in XProtect Download Manager and immediately available to users through the welcome page You can always show or hide features on the welcome page by selecting or clearing check boxes in the tree structure You can change the sequence in which features and languages are displayed on the welcome page by dragging items and dropping them in the relevant position Hiding and removing features You can remove features in several ways You can hide features from the welcome page by clearing check boxes in XProtect Download Manager s tree structure If you do this the features are still installed on the surveillance system server and by selecting check boxes in the tree structure yo
279. s For information about which I O hardware devices require polling see the release notes About replacing hardware devices If you need to you can replace a hardware device that you have added and configured on your system with a new one for example to replace a physical camera on your network Open the Replace Hardware Device wizard see About the Replace Hardware Device wizard on page 60 which helps you through the entire replacement process on the surveillance system server including e Detecting the new hardware device www milestonesys com 58 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 e Specifying license for the new hardware device Deciding what to do with existing recordings from the old hardware device Configure hardware devices Once you have added hardware devices you can specify edit device specific properties such as the IP address which video channels to use which COM ports to use for controlling attached PTZ pan tilt zoom cameras whether to use 360 lens technology etc 1 Expand Advanced Configuration expand Hardware Devices right click the relevant hardware device and select Properties opecify Name and video channels Network device type and license see Network device 2 type and license on page 62 PTZ device see PTZ device properties on page 63 and 360 lens see Fisheye on page 100 properties as required 3 Save your configur
280. s 58 Configure hardware devices 1 eee Leee eee LLL eeee cree e eene eee anna anna anna annuas 59 Delete hardware devIGGS eegene ege EES 59 About the Replace Hardware Device wizard eceeeeee erre 60 Hardware le En dE 61 SSES prope UES NEED E CET oL 64 CAMERAS AND STORAGE INFORMATION eene REENEN RK KN ENKE ENKE KN KEEN RK 64 About video and recording configuration eeeceeeeeeeeeeee eere 64 About database FOSIZ nio DE 65 ADOT MOM ON COLO CUO UN co 65 www milestonesys com Contents Milestone XProtect Enterprise Administrators Manual 2014 Configure camera specific schedules e ccce ceeeeeee eere err eeee nenne nnn 67 Configure when cameras should do what 1 leeeeeee eec eeeeeeee enr 68 Configure motion detection iccuccc onu miseretur cu sa nou d E orbs ae us EP vae Vat ICE Sa Pa COR UUe Esc S Raven EME SEDE 69 Disable or delete cameras 1 1 eeeeee aa nnn nnn nnn 69 Move PTZ type 1 and 3 to required positions sssssuus 70 Recording and storage properties 1leeeeee eL eeeeeeee ee eee een nennen nnn enhn nnn T1 Gamera OT ONC qi e 86 MICROPHONES cities 106 PROUT UTI CEO ING
281. s Is the Analytics Event feature enabled enabled The local host name must be added as allowed address for the Analytics Event service Solution Explanation Is the IP address host name of the Add your machine to the analytics events machine sending the event s address list of allowed IP iii allowed listed on the analytics addresses host names events address list Error resolving the local host name Solution Explanation The IP address host name of the machine cannot be found or is invalid Analytics event is not used in any Is the analytics event used actively in alarm definition Solution Explanation any alarm definitions Use the analytics event in an alarm definition Analytics event used in alarm definition www milestonesys com 117 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Send analytics Did sending a test event to the Event See table below event Server succeed Error messages and solutions for the condition Send analytics event Unable to find the Event Server service on the list of registered Event Server not found services Unable to connect to the Event Server service on the defined port most likely due to network problems the Event Server service being stopped or similar Error connecting to Event Server Connection to the Event Server service established but event Error sending analytics event cannot be sent most likely due to network problems
282. s can be relevant if you install many similar systems for example in a chain of shops where the same types of server hardware devices and cameras are used in each shop In such cases you can use an existing configuration as a template for the other installations However since the shops installations are not exactly the same the hardware devices and cameras are of the same type but they are not physically the same and therefore they have different MAC addresses there needs to be an easy way of importing changes to the template configuration This is why you can import changes about hardware devices and cameras as comma separated values CSV from a file 1 From the menu bar select File Import Changes to Configuration 2 Select Online verification if the new hardware devices and cameras listed in your CSV file are connected to the server and you want to verify that they can be reached 3 Point to the CSV file and click the Import Configuration from File button www milestonesys com 200 System maintenance Milestone XProtect Enterprise Administrators Manual 2014 Restore system configuration from a restore point Restore points allow you to return to a previous configuration state Each time you apply a configuration change in the Management Application a new restore point is created All restore points in the current and previous five sessions are stored and can be selected again A new session begins each time you s
283. s default position Moves the PTZ camera to the right Moves the PTZ camera down and to the left Moves the PTZ camera down Moves the PTZ camera down and to the right Zooms out one zoom level per click 85 O he m B amp es 9 v Zooms in one zoom level per click www milestonesys com 70 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Recording and storage properties Recording and archiving paths properties When you configure video and recording see About video and recording configuration on page 64 you can specify certain properties for many cameras in one go Either in order to speed up things or because the properties in question are shared by all cameras rather than being specific to individual cameras You can edit all properties on a white background You cannot edit properties on a light blue background Note that all of the properties can also be specified individually for each camera The template can help you configure similar properties quickly Say you have 20 cameras and you want to change the recording path archiving path and retention time for all of them Instead of having Ee to enter the same three pieces of information 20 times you can simply enter them once in the template and then apply the template to the 20 cameras with only two clicks Apply Template Select which cameras you want to apply the template for Use one of the two Set buttons
284. s not contain the expected information Log integrity can t be Log integrity cannot be guaranteed guaranteed Log file name not found The log file was not present Log file name is empty The log file was present but empty Last line changed removed in Eu log file name The last line of the log file did not match the validation criteria Encrypted data missing in log file name near line The encrypted part of the relevant log line was not present Inconsistency found in log file name near line The log line does not match the encrypted part Inconsistency found in log file name at beginning of log file The log file header is not correct This situation is most likely to occur if a user has attempted to delete the beginning of a log file Note Other messages that are not error related may also appear in the log check file www milestonesys com 141 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Configure system event and audit logging XProtect Enterprise can generate various logs To configure logging do the following 1 Expand Advanced Configuration right click Logs and select Properties 2 Specify properties see Log properties on page 142 for your system logs including the event log and the audit log Administrators can only disable enable audit logging All other logs are compulsory 3 Save your configuration changes by clicking Save in the
285. s not generate alarms while the Event Server service is stopped It is important that you remember to start the service again once you have finished backing up the SQL database Step 2 Back up alarms data in SQL Server Express database If you do not have SQL Server Management Studio Express you can download it for free from www microsoft com downloads www milestonesys com 196 System maintenance Milestone XProtect Enterprise Administrators Manual 2014 Open Microsoft SQL Server Management Studio Express from Windows Start menu by selecting All Programs gt Microsoft SQL Server 2008 gt SQL Server Management Studio Express When you open the tool you are prompted to connect to a server Specify the name of the required SQL Server and connect with administrator user credentials You do not have to type the name of the SQL server if you click inside the Server name field and select Browse for more gt you can select the SQL Server from a list instead Once connected you see a tree structure in the Object Explorer in the left part of the window Expand the SQL Server item then the Databases item which contains your entire alarm configuration Right click the VIDEOOSDB database and select Tasks Back Up On the Back Up Database dialog s General page do the following o Under Source Verify that the selected database is VIDEOOSDB and that the backup type is Full o Under Destination A destination path for the
286. s to the system from Milestone Mobile client from a mobile device or XProtect Web Client Upon correct login the Mobile server distributes video streams from relevant recording servers to Milestone Mobile client This offers an extremely secure setup where recording servers are never connected to the Internet When a Mobile server receives video streams from recording servers it also handles the complex conversion of codecs and formats allowing streaming of video on the mobile device You must install the Mobile server on any computer from which you want to access recording servers Before you begin the installation of the Mobile server make sure you are logged in with an account that has administrator rights Installation cannot be successful if you use a standard user account About direct streaming By default when your system transfers video from cameras to your system the Milestone Mobile server decodes video images from the codec used on the camera into JPEG files This decoding process is somewhat resource intense for the Milestone Mobile server Direct streaming allows the Milestone Mobile server to transfer the images to XProtect Web Client in the original codec format and thereby reduce the strain on the Milestone Mobile server as no decoding is necessary Under the Milestone Mobile server s General Settings you can enable direct streaming on the Milestone Mobile server to enable the use of direct streaming for users of the XProte
287. s with sufficient rights and that the Enable XProtect system receives access control events You can disable a system for example during maintenance to avoid creating unnecessary alarms The name of the access control integration as it appears in the Name management application and in the clients You can overwrite the existing name with a new one Provide a description of the access control integration This is Description optional Shows the type of access control system selected during the initial Integration plug in integration Shows the date and time of the last time the configuration was Last configuration refresh imported from the access control system Click the button when you need to reflect configuration changes made in the access control system in XProtect for example you have added or deleted a door Refresh configuration l A summary of the configuration changes from the access control system appears Review the list to ensure that your access control system is reflected correctly before you apply the new configuration Enable an additional login for the client users if the access control system supports differentiated user rights Operator login required m MEME This option is only visible if the integration plug in supports differentiated user rights The naming and content of the following fields are imported from the integration plug in Below are examples of some typical fields Type the add
288. section Selected areas are highlighted in red 98 Advanced configuration Milestone XProtect Enterprise 2014 Show privacy mask Clear 360 lens Administrator s Manual Turn the red area indicating privacy masking on or off Turning off the red area may provide a less obscured view of the preview image Clear the privacy masking 360 lens technology allows you to view 360 panoramic video through an advanced lens If a camera is going to use 360 lens technology you must enable the technology and in some cases enter a special license key Enable 360 lens Enable panomorph support Immervision Enables panomorph RPL number Camera position orientation Enable fisheye support License key Select check box to enable use of the 360 lens technology and to be able to specify further properties Select to enable panomorph support Panomorph is an advanced technology can provide high resolution in zones of interest while at the same time using fewer pixels than conventional fisheye solutions When you enable the panomorph support functionality you must also select a Registered Panomorph Lens RPL number from the ImmerVision Enables panomorph RPL number list This is to ensure that the lens is correctly identified and configured with the lens used with the camera You can usually find the RPL number on the lens itself or on the box it came in If you at some point want to add additional types of len
289. ser defined Categories Important If you change the event categories in a Corporate system ensure that the existing access control rules still work Allows you to create modify or delete user defined event categories You can create event categories when the built in categories do not meet your requirements for example in connection with defining triggering events for access control actions The categories are global for all integration systems added to the XProtect system They allow setting up cross system handling for example on alarm definitions If you delete a user defined event category you receive a warning if it is used by any integration If you delete it anyway all configurations made with this category for example access control actions do not work anymore Actions specify the behavior of the access control system in the XProtect Smart Client based on the configuration of the triggering events You can specify one or more actions related to e An event category e Events from the access control system e Events from the XProtect system www milestonesys com 155 Advanced configuration Milestone XProtect Enterprise 2014 Administrator s Manual Triggering events are from a specific access control unit or from a group of access control units Trigger Event Source Time Profile Action Add access control action www milestonesys com Select from the list an event category that should tr
290. ser name required for using the SMTP server User name for the hardware device s administrator account Many organizations use the hardware device manufacturer s default user names for their hardware devices If that is the case in your organization select default do not type a manufacturer s default User Name user name as this can be a source of error trust that your system knows the manufacturer s default user name You can also select other typical user names such as admin or root from the list Type a new user name if you want a user name which is not on the list Password for the hardware device s administrator account a k a Password the root password Read only field displaying the type of video device driver used for Hardware type communication with the hardware device www milestonesys com 62 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Read only field displaying the serial number of device The serial Serial number MAC address number is usually identical to the 12 character hexadecimal MAC address of the hardware device example 0123456789AF License information The current license status for the hardware Opens a wizard see About the Replace Hardware Device wizard on page 60 with which you can replace the selected hardware device with another one if you need to This can be relevant if you Replace Hardware Device replace a physical camera on your network The
291. ses go to File and select Import new lens types Locate the xml file that contains information about the lens type and press OK For details of ImmerVison panomorph lenses and RPLs see http www immervision com en home index php Choose whether the camera is mounted in the ceiling on a wall or on ground level Select to enable fisheye support Fisheye technology uses a wide angle lens to capture a hemispherical image which can then be de warped through configured fisheye settings see Fisheye on page 100 for the camera in question If required enter your special fisheye license key and click OK after which you can configure fisheye settings for camera s attached to the hardware device If you are unsure if you need a special fisheye license key contact your system vendor for further information www milestonesys com 99 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Fisheye When you configure video and recording see About video and recording configuration on page 64 for specific cameras you may be able to set fisheye properties Fisheye is a technology that allows you to view 360 degree panoramic video through an advanced lens You do not see the fisheye properties until certain conditions are met the camera must be either a dedicated fisheye camera or be equipped with a special fisheye lens A special fisheye license key is also required You enter the key when you co
292. similar Management Application configuration elsewhere You can at a later time import previously exported Management Application configurations Export Management Application configuration as backup With this option all relevant Management Application configuration files are combined into one single xml file which you can specify a location for Note that if there are unsaved changes to your configuration these are automatically saved when you export the configuration 1 In the Management Application s File menu select Export Configuration Backup 2 Browse to the location at which you want to store the exported configuration specify a suitable file name and click Save If you intend to set up an identical version of your surveillance system elsewhere do not export your configuration as backup since this may lead to the same device information being used twice in which case clients may get the following error message Application is not able to start because two or more cameras are using the same name or ID Instead export your configuration as a clone When you export as a clone the export takes into account the fact that you are not using the exact same physical cameras etc even though your new system may otherwise be identical to your existing one Note that there is a difference between this Management Application configuration backup and the system configuration backup done from the Milestone Surveillance folder because
293. sked whether to allow that your system sends information to Customer Dashboard Customer Dashboard is an online monitoring service that provides a graphical overview of the current status of your system including possible technical issues such as camera failures to system administrators or other people that have been given access to information about your system installation Users of Customer Dashboard access it through the My Milestone portal on the Milestone website Depending on what selection you made when you installed your system select or clear the check box to change your Customer Dashboard settings Disable information collection 1 In the Management Application toolbar click Options Settings Privacy Options 2 Onthe Privacy Options tab clear the Yes would like to improve XProtect Enterprise check box 3 Click OK Change default file paths To change any of the default file paths www milestonesys com 189 Settings Milestone XProtect Enterprise Administrators Manual 2014 1 If you want to change the configuration path stop all services This step is not necessary if you want to change the default recording or archiving path 2 Onthe Management Application menu bar select Options gt Default File Paths 3 You can now overwrite the necessary paths Alternatively click the browse button next to the field and browse to the location For the default recording path you can only specify a path to a
294. ss them until you add the affected devices to your system again Select the relevant option and click OK 6 Click OK in the Restore Points dialog 7 Expand Advanced Configuration and select Services 8 Forthe Recording Server and Image Server services respectively click the Restart button When the two services are restarted the configuration from the selected restore point is applied Note When you select a restore point you can see information about the configuration state at the selected point in time in the right part of the dialog This can help you select the best possible restore point www milestonesys com 201 System maintenance Milestone XProtect Enterprise 2014 Glossary of Terms Symbols amp Numeric 360 degrees panomorph support Cameras with 360 degrees panomorph support offer as the name indicates 360 degree coverage and can survey an entire area without blind spots or distorted images A Analytics Events Analytics events are data received from an external third party video content analysis VCA provider An example of a VCA based system is an access control system Analytics events integrates seamlessly with the Alarms feature API Application Program Interface set of tools and building blocks for creating or customizing software applications Aspect ratio The height width relationship of an image ATM Automatic teller machine machine that dispenses money when a personal c
295. ssible disaster recovery scenario Backing up also has the added benefit that it flushes the SQL Server Express database s transaction log When you back up and restore alarm and or map configuration you must do it in the following order Prerequisites e You must have administrator rights on the SQL Server Express database when you back up or restore your alarm configuration database on the SQL Server Express Once you are done backing up or restoring you only need to be a database owner of the SQL Server Express database e Microsoft SQL Server Management Studio Express a tool you can download for free from www microsoft com downloads Among its many features for managing SQL Server Express databases are some easy to use backup and restoration features Download and install the tool on your existing surveillance system server and on a possible future surveillance system server you will need it for backup as well as restoration Step 1 Stop the Event Server service Stop the event server service to prevent configuration changes from being made 1 On your surveillance system server click Start gt Control Panel gt Administrative Tools gt Services 2 Right click the Event Server click Stop This is important since any changes made to alarm configurations between the time you create a backup and the time you restore it will be lost If you make changes after the backup you must make a new backup Note that the system doe
296. start and stop events Use the Configure events list located below the other fields to define events that suit your needs e Motion Detection and Event Select this to record video in which motion is detected or when an event occurs and until another event occurs Remember to select start and stop events in the neighboring columns You can store recordings from periods preceding detected motion and or start events Select check box to enable this feature Specify the required number of seconds in the neighboring column opecify the number of seconds for which you want to record video from before recording start conditions that is motion or start event are met Usually only some seconds of pre recording is required but you can specify up to 65535 seconds of pre recording corresponding to 18 hours 12 minutes and 15 seconds However if specifying a very long pre recording time you can potentially run into a scenario where your pre recording time spans scheduled or unscheduled archiving see About archiving on page 126 times That can be problematic since pre recording does not work well during archiving You can store recordings from periods following detected motion and or stop events Select check box to enable this feature Specify the required number of seconds in the neighboring column 48 Getting started Milestone XProtect Enterprise Administrators Manual 2014 opecify the number of seconds for which you want to rec
297. stem server when notifications are sent when output a light or siren is triggered and more It is important that you find the best possible motion detection settings for each camera to avoid unnecessary recordings notifications and more Depending on the physical location of your cameras itis a good idea to test settings under different physical conditions day night windy calm weather and similar conditions Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance server and the Management Application at the same time Milestone recommends that you stop see Start and stop services on page 170 the Recording Server service when you configure such devices for motion detection and PTZ See also View video from cameras in Management Application on page 38 www milestonesys com 53 Getting started Milestone XProtect Enterprise Administrator s Manual 2014 You can configure motion detection settings for each camera or for several cameras at once Use the list in the left pane of the wizard window to select cameras To select several cameras at a time press CTRL or SHIFT while you select When you select a camera you see a preview from that camera If you select several cameras you see a preview from the last camera you select A green area in the preview indicates motion Properties available in all XProtect software versions Adjust the Sensitivity slider so that irrelevant backgrou
298. stem software see the separate licensing guides for the 2013 and 2014 versions of the XProtect Professional VMS products available on the Milestone website at www milestonesys com XProtect Professional VMS Products cover the following products XProtect Enterprise XProtect Professional XProtect Express XProtect Essential and XProtect Go About seeing license information You can get an overview of your licenses by expanding Advanced Configuration Hardware Devices This presents you with the Hardware Device Summary table Hardware devices typically cameras but could also be dedicated Hardware Device Name input output boxes Licensing status of your hardware devices The following statuses License can be shown Licensed number of day s grace Trial or Expired Video Channels Number of available video channels on your hardware devices Number of video channels on each of your hardware devices for Miser ute which you have a license Speaker Channels Number of available speaker channels on your hardware devices Number of available microphone channels on your hardware Microphone Channels umbe p y devices Address http addresses of your hardware devices WWW Links to http addresses of your hardware devices Port Port used by your hardware devices Device Driver Names of device drivers associated with your hardware devices Cameras or dedicated input output boxes for which you are missing a license do not send data t
299. system provider Milestone Support support milestonesys com for help Unexpected error Hardware input event When you add hardware input events see Add a hardware input event on page 110 some properties depend on the selected type of input www milestonesys com 118 Advanced configuration Milestone XProtect Enterprise 2014 Administrator s Manual Properties available in all XProtect software versions Enable Event name Images from camera Number of pre alarm images Frames per second Send e mail if this event occurs Attach image from camera Delete Add Select check box to use selected type of input as an event in XProtect Enterprise and specify further properties Specify aname Names must be unique and must not contain any of these special characters lt gt amp V Some cameras only support event names of a certain length and or with a certain structure Refer to the camera s documentation for exact details Only relevant if using pre and post alarm images a feature available for selected cameras only it enables sending of images from immediately before an event took place from the camera to the surveillance system via e mail Pre and post alarm images should not be confused the pre and post recording feature see Recording on page 91 particular to XProtect Enterprise Lets you select which camera you want to receive pre and or post alarm images from Only relevant i
300. t 3 Specify required properties see Hardware input event on page 118 4 Click OK 5 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application For information about how to configure automatic activation of hardware output when events occur see Configure hardware output on event on page 113 You configure output for manual activation in www milestonesys com 111 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 clients as well as for automatic activation on detected motion individually for each camera see Output on page 95 Add a manual event With manual events your users with required rights see Configure user and group rights on page 165 can trigger events manually from their clients Manual events can be global shared by all cameras or tied to a particular camera only available when the camera is selected You can use manual events for a wide variety of purposes for example e As start and stop events for use when scheduling cameras online periods see Online period on page 134 For example you can make a camera start or stop transferring video to the surveillance system based on a manual event e As start and stop events for controlling other camera settings For example you can make a camera use a higher frame rate based on a manual event or you can use a manual event for triggering PTZ o
301. t and security reasons and may in some cases also help improve performance On TCP IP based networks a subnet is basically a part of a network on which all devices share the same prefix in their IP addresses for example 123 123 123 xxx where the first three numbers 123 123 123 are the shared prefix Network administrators use subnet masks to divide networks into subnets TCP Transmission Control Protocol protocol or standard used for sending data packets across networks TCP is often combined with another protocol IP Internet Protocol The combination known as TCP IP allows data packets to be sent back and forth between two points on a network for longer periods of time and is used when connecting computers and other devices on the internet Glossary of Terms Milestone XProtect Enterprise 2014 TCP IP Transmission Control Protocol Internet Protocol combination of protocols or standards used when connecting computers and other devices on networks including the internet Telnet Terminal emulation program used on TCP IP networks With Telnet you can connect to a server from a computer on the network and execute commands through Telnet as if you were entering them directly on the server Windows includes a client for use with Telnet Transact An add on to your XProtect VMS system XProtect Transact can help you prevent loss and shrinkage through video evidence combined with time linked POS or ATM t
302. t interval second Recording Frame Rate minute or hour The frame rate must be higher than the frame rate specified under normal mode Speedup frame rate mode Properties available in all XProtect software versions The speedup feature lets you use a higher than normal frame rate if motion is detected and or an event occurs When you enable speedup further columns for specifying speedup details become available Enable speedup frame rate Speedup frame rate for viewing video from the camera Select number of frames then select the time unit interval second minute or hour The frame rate must be higher than the frame rate specified under normal mode Frame Rate Select this check box to use the speedup frame rates when motion On motion is detected The camera will return to the normal frame rates two seconds after the last motion is detected Select this check box to use the speedup frame rates when an event occurs and until another event occurs Use of speedup on On event event requires that events have been defined and that you select start and stop events in the neighboring lists www milestonesys com 88 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Select required start event The camera begins using the speedup Start Event frame rates when the start event occurs Select required stop event The camera returns to the normal frame Stop Event rates when the stop event occurs
303. t motion is detected e Event Select this to record video when an event occurs and until another event occurs Use of recording on event requires that events have been defined and that you select start and stop events Use the Configure events list located below the other fields to define events that suit your needs e Motion Detection and Event Select this to record video in which motion is detected or when an event occurs and until another event occurs Remember to select start and stop events in the neighboring columns Select required start event Recording will begin when the start event occurs or earlier if using pre recording see the following Select required stop event Recording will end when the stop event occurs or later if using post recording see the following You can store recordings from periods preceding detected motion and or start events Select check box to enable this feature Specify the required number of seconds in the neighboring column opecify the number of seconds for which you want to record video from before recording start conditions that is motion or start event are met Usually only some seconds of pre recording is required but you can specify up to 65535 seconds of pre recording corresponding to 18 hours 12 minutes and 15 seconds However if specifying a very long pre recording time you can potentially run into a scenario where your pre recording time spans scheduled or unscheduled a
304. t to receive an email notification or not Archiving fails if email notification has been selected as part of the archiving properties Configure email notifications To set up email notifications do the following 1 Expand Advanced Configuration expand Notifications right click Email and select Properties 2 Enable the use of email by selecting the Enable email check box 3 Specify required properties see Message Settings email on page 144 4 Choose a schedule profile to associate with your email notifications Your system comes with two simple schedule profiles Always on and Always off which you cannot edit or delete If these do not meet your needs you can create any number of customized schedule profiles for each camera You can reuse a customized schedule profile for more than one purpose if you want to Email Properties Message Settings email opecify the following message settings for email www milestonesys com 144 Advanced configuration Milestone XProtect Enterprise 2014 Enable Recipient s Subject text Message text Variables Ignore similar messages for Use schedule profile Administrator s Manual Select to enable the use of email notifications allowing you to specify further properties Specify the email addresses to which the system should send email notifications To specify more than one e mail address separate the e mail addresses with semicolons example aa
305. tart the Management Application as well as each time you save the whole configuration for example by clicking the Save Configuration button in the Management Application s toolbar For sessions older than the last five sessions only the latest restore point of each session is stored With the Number of old sessions to keep field you can control how many old sessions are kept When you select to restore a configuration from a restore point the configuration from the selected restore point is applied and used once the services are restarted If you have added new cameras or other devices to the system after the restore point was created they are missing if you load the restore point This is because they were not in the system when the restore point was created In such cases you are notified and must decide what to do with recordings from the affected devices 1 From the File menu select Load Configuration from Restore Point 2 Inthe left part of the Restore Points dialog select the relevant restore point 3 Click the Load Restore Point button 4 If you are sure that you want to overwrite the current configuration with the one from the selected restore point click OK 5 Only relevant if the current configuration contains cameras or other devices which were not present in the selected restore point you are asked whether you want to delete or keep recordings from affected devices If you keep the recordings note that you cannot acce
306. tarted Milestone XProtect Enterprise Administrators Manual 2014 Click Open Settings Dialog to configure the camera s settings in a separate dialog When you change video settings they are applied immediately This means that for most cameras you can immediately see the effect of your settings in a preview image However it also means that you cannot undo your changes by exiting the wizard For cameras set to use the video formats MPEG or H 264 you can typically select which live frame rate to use for the camera Video settings may feature an Include Date and Time setting If set to Yes date and time from the camera are included in the video Note however that cameras are separate units which may have separate timing devices power supplies etc Camera time and XProtect system time may therefore not correspond fully and this may occasionally lead to confusion As your system time stamps all frames upon reception and exact date and time information for each image is already known Milestone recommends that you set it to No Note For consistent time synchronization you may automatically synchronize camera and system time through a time server if your camera supports this Configure storage Online schedule Specify when each camera should be online An online camera is a camera that transfers video to the server for live viewing and further processing The fact that a camera is online does not in itself mean that your system recor
307. ted template value on selected cameras Set all template values on selected cameras The template can help you configure similar properties quickly Say you have 20 cameras and you want to change the recording path archiving path and retention time for all of them Instead of having to enter the same three pieces of information 20 times you can simply enter them once in the template and then apply the template to the 20 cameras with only two clicks Select which cameras you want to apply the template for Use one of the two Set buttons to actually apply the template The name as it appears in the Management Application as well as in clients You can overwrite the existing name with a new one Names must be unique and must not contain any of these special characters lt gt amp V 2 Allows you to check if dual streaming is enabled on the camera s Note that the information is read only For cameras that support dual streaming this can be enabled disabled as part of individual cameras Video on page 87 properties Select the camera s live frame rate per second FPS Click the Open button to configure detailed and or camera specific settings such as event notification PTZ preset positions and fisheye view areas for the selected camera Click button to select all cameras in the Apply Template column Click button to clear all selections in the Apply Template column Apply only a selected value from the template
308. terprise 2014 Show development property panel Keep access control events for Administrator s Manual If selected developer information is shown under Access Control properties This setting is only meant to be used by developers of access control system integrations Specify the number of days for which to keep access control events The default is 30 days The value of 0 indicates that you want to keep events indefinitely server space permitting Analytics Event Settings Analytics Event Settings let you specify the following Enabled Port All network addresses or Specified network addresses Import Event Server Settings Lets you enable the analytics event feature opecify the port used by this service Default port is 9090 Make sure that relevant VCA tool providers also use this port number If you change the port number make sure that VCA tool providers change their port number accordingly Specify whether events from all IP addresses host names are accepted or only events from IP addresses host names specified in a list see the following In the Address list specify a list of trusted IP addresses host names that you want this service to recognize The list is used to filter incoming data so that only events from certain IP addresses host names are allowed Both Domain Name System DNS and IPv4 address formats can be used in the list You have two ways of adding addresses to the list either ma
309. terprise Administrator s Manual 2014 H peng If you want to use Milestone Mobile client with your system you must add a Mobile server to establish the connection between the Milestone Mobile client and your system Once the Mobile server is set up download the Milestone Mobile client for free from Google Play or App Store to start using Milestone Mobile www milestonesys com 18 System overview Milestone XProtect Enterprise Administrator s Manual 2014 XProtect Web Client About XProtect Web Client XProtect Web Client is a web based client application for viewing playing back and sharing video It provides instant access to the most commonly used surveillance functions such as viewing live video play back recorded video print and export evidence Access to features depends on individual user rights which are set up in the Management Application To enable access to the XProtect Web Client you must install a Mobile server to establish the connection between the XProtect Web Client and your system The XProtect Web Client itself does not require any installation itself and works with most Internet browsers Once you have set up the Mobile server you can monitor your XProtect system anywhere from any computer or tablet with Internet access provided you know the right external Internet address user name and password Access XProtect Web Client If you have a Milestone Mobile server installed on your computer you can us
310. terprise Administrators Manual 2014 Select if the system should automatically send an SMS when the event occurs You define the recipients of the SMS notifications as E part of the SMS notification configuration When you use SMS Send SMS if this event occurs notifications remember that you may have set individual camera scheduling The setting is only available if you have enabled SMS notifications Hardware output When you add hardware output see Add a hardware output on page 111 specify the following properties Specify a name If you are going to make the hardware output available for manual activation in clients this is the name that client users will see Names must be unique and must not contain any of Output name these special characters lt gt amp V Some cameras only support event names of a certain length and or with a certain structure Refer to the camera s documentation for exact details Select which of the hardware device s output ports the output is Output connected to connected to Many hardware devices only have a single output port in that case simply select Output 1 Lets you specify the amount of time for which the output should be applied Specify the required amount of time in either 1 10 seconds or seconds Keep output for Some hardware devices are only able to apply output for a relatively short time for example for up to five seconds Refer to the documentation for the hardware
311. the characters A Z a z and the digits 0 9 Only available when you have selected PTZ type 1 or 3 Lets you change an already defined preset position In the list select the preset position you want to change Then move the camera to the new required position using the controls in the upper half of the window Then click the button to overwrite the old position with the new one Set New Position www milestonesys com 102 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Only available when you have selected PTZ type 1 or 3 Lets you delete an already defined preset In the list select the preset position you want to delete then click the button Before you delete a preset position make sure it is not used in PTZ Delete patrolling or PTZ on event Since the preset positions are stored on the camera you can bring a deleted preset position back into your system by clicking the Import refresh button If you bring back a preset position this way and you use the preset position with PTZ patrolling or PTZ on event you must manually configure the PTZ patrolling and or PTZ on event to use the preset position again Try out a preset position In the list select the preset position you Test want to test then click the button to view the camera move to the selected position Move a preset position selected in the list up and down respectively The selected preset position is moved one step per PTZ con
312. the database becomes corrupted two different repair methods will be attempted a fast repair and a thorough repair If both repair methods fail the contents of the database will be deleted Repair delete if fails If the database becomes corrupted a fast repair will be attempted If the fast repair fails the contents of the database will be deleted Repair archive if fails If the database becomes corrupted a fast repair will be attempted If the fast repair fails the contents of the database will be archived Delete no repair If the database becomes corrupted the contents of the database will be deleted gt Archive no repair If the database becomes corrupted the contents of the database will be archived If you choose an action to repair a corrupt database this corrupt database is closed while it is repaired Instead a new database is created to allow recordings to continue XProtect Smart Client can often repair a corrupt database if it has been archived When you open the corrupt database in XProtect Smart Client XProtect Smart Client repairs the database automatically if at all possible Tip There are several things you can do to prevent see About protecting recording databases from corruption on page 34 that your databases become corrupt in the first place With dynamic archiving paths you specify a number of different archiving paths usually across several drives If the drive containing the cam
313. to the field to browse to the required folder www milestonesys com 142 Advanced configuration Milestone XProtect Enterprise 2014 Days to log Audit Log Enable audit logging Path Days to log Minimum logging interval In sequence timespan www milestonesys com Administrator s Manual A new log file is created for each day on which events occur A log file older than the number of days specified in the field is automatically deleted By default the log file will be stored for seven days To specify another number of days max 9999 simply overwrite the value in the field The current day s activity is always logged even with a value of 0 in the field Therefore if you specify 0 you will log current day s activity if you specify 1 you will keep one day plus the current day s activity and so on Audit logging is the only type of XProtect Enterprise logging which is not compulsory Select clear the check box to enable disable audit logging These log files are by default placed in the appropriate All Users folder for the operating system you are using To specify another location for your log files type the path to the required folder in the Path field or click the browse button next to the field to browse to the required folder A new log file is created for each day with audit logging enabled and client user activity A log file older than the number of days specified in the field is automatically deleted
314. to 65536 but only ports 0 to 1024 are reserved for particular purposes For example port 80 is used for HTTP traffic which is used when viewing web pages POS Also PoS Point of sale the physical place where a sale is made for example at the cash register Post recording The ability to store recordings from periods following motion and or specified events Based on incoming video being buffered on the XProtect Enterprise server in case it is going to be needed for a motion or event triggered recording Using post recording can be highly advantageous if for example you have defined that video should be recorded while a gate is open being able to see what happens immediately after the gate is closed may also be important Pre alarm www milestonesys com Administrator s Manual Pre alarm images is a feature available for selected cameras only It enables the sending of images from immediately before an event took place from the camera to XProtect Enterprise via e mail Pre buffer See the description of Pre recording Pre recording The ability to store recordings from periods preceding detected motion and or specified events Based on incoming video being buffered on the XProtect Enterprise server in case it is going to be needed for a motion or event triggered recording Using pre recording can be highly advantageous if for example you have defined that video should be recorded when a door is opene
315. to actually apply the template The name as it appears in the Management Application as well as in clients You can overwrite the existing name with a new one Names must be unique and must not contain any of these special characters lt gt amp Camera Name Users of the Smart Client can take advantage of keyboard shortcuts some of which let the users toggle between viewing different cameras Such shortcuts include numbers which are used to identify each camera Shortcut numbers must be unique for each camera A camera shortcut number must not contain any letters or special characters Shortcut and must not be longer than eight digits Examples of correct camera shortcut numbers 3 12345678 Examples of incorrect camera shortcut numbers Cam 3 123456789 More information about using the keyboard shortcuts is available in the separate documentation for the Smart Client www milestonesys com 71 Advanced configuration Milestone XProtect Enterprise 2014 Recording Path Archiving Path Retention time Camera Select All Clear All Set selected template value on selected cameras Set all template values on selected cameras www milestonesys com Administrator s Manual Path to the folder in which the camera s database should be stored Default is C MediaDatabase To browse for another folder click the browse icon next to the required cell You can only specify a path to a folder on a local drive
316. to ensure that other administrators cannot access the Management Application Administrator Access Camera access When you add or edit basic users see Add basic users on page 163 Windows users see Add Windows users on page 163 or groups see Add user groups on page 164 you can specify camera access settings In the list of cameras select the camera s you want to work with Note the last item in the list Rights for new cameras when added to the system with which you can allow the user group access to any future cameras Tip If the same features should be available for access for several cameras you can select multiple cameras by pressing SHIFT or CTRL on your keyboard while you select For the selected camera s in the Access check box specify if the user group should have access to live viewing and playback at all If so specify if they should have access to both live viewing and www milestonesys com 166 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 playback and this is the case which sub features should be available when you work with the selected camera s The sub features are listed in two columns in the lower part of the window the left column lists features related to live viewing the right column lists features related to playback The Camera access settings check boxes work like a hierarchy of rights If the Access check box is cleared everything else is cleared an
317. tomatically add new cameras to your system as they are detected on the network Enabling this allows you to set up your system so that any devices or cameras are automatically set up for you in the future as soon as they are connected to your network Note that not all devices and cameras support automatic discovery If your device camera does not show up automatically after you have connected it to your network you must add it manually To go directly to XProtect Smart Client once you have completed the wizard select the check box in the bottom left corner of the wizard page Add hardware wizard You add cameras and other hardware devices such as video encoders to your system through the Add Hardware wizards If the hardware device has microphones or speakers attached the tool automatically adds these as well You may have a limit on the number of cameras you can use in your system Note that you can add more cameras than you are allowed to use If you use video encoder devices on your system note that many video encoder devices have more than one camera connected to them For example a fully used four port video encoder counts as four cameras The wizard offers you two different ways of adding cameras Scans your network for relevant hardware devices based on your specifications regarding required IP ranges discovery methods Scan for hardware drivers and device user names and passwords See Add hardware Scan for hardware see Exp
318. tpdocs folder is located under the folder in which your Milestone surveillance software is installed The path is typically if you are using an English language version of the XProtect Smart Client C Program Files x86 MilestoneMlilestone Surveillance httpdocs XProtect Smart Client Installer version number bit version All Languages en US For example C Program Files x86 MilestoneMlilestone Surveillance httpdocs XProtect Smart Client Installer 2014 64 bit All Languages en US 2 Runasilent installation using one of the following two options a Run with default parameter settings www milestonesys com 16 System overview Milestone XProtect Enterprise Administrators Manual 2014 To run a silent installation using the default values for all parameters start a command prompt cmd exe in the directory where the installation program is located and execute following command o XProtect Smart Client MilestoneXProtectSmart Client x64 exe quiet Your system MilestoneXProtectProfessionalVMS installer x64 exe quiet This performs a quiet installation of XProtect Smart Client or your system using default values for parameters such as target directory and so on To change the default settings see the following a Customize default parameters using an XML argument file as input In order to customize the default installation settings you must provide an XML file with modified values as input In order to generate the
319. tream for recording purposes with different resolution encoding and frame rate Enable dedicated live stream Select the type of the live stream Stream settings for viewing live Stream video and for recording video may very well be different in order to get the best result Resolution Select the resolution of the camera FPS Select the camera s live frame rate per second FPS If the camera uses the MPEG video format With MPEG you can define frame rate and other settings Properties available in all XProtect software versions Frame rate for viewing live and recorded video from the camera Frame rate per second H Select number of frames per second Properties available in XProtect Enterprise XProtect Professional and XProtect Express only Keyframes stored at specified intervals record the entire view of the camera whereas the following frames record only pixels that Record keyframes only change This helps greatly reducing the size of MPEG files Select the check box if you only want to record keyframes Note that you can specify exceptions if motion is detected or events occur Allows you to make exceptions if you have selected to record keyframes only Select this check box to record all frames when motion is detected Two seconds after the last motion is detected the camera will return to recording keyframes only Record all frames on motion www milestonesys com 78 Advanced configuration Milestone XProtect Ent
320. trol wheel click By moving preset positions up or down you can control the sequence in which preset positions are presented in clients PTZ patrolling Cameras that do not support multiple simultaneous video streams cannot connect to the surveillance server and the Management Application at the same time Therefore Milestone recommends that you stop see Start and stop services on page 170 the Recording Server service when you configure such devices for motion detection and PTZ See also View video from cameras in Management Application on page 38 You can only set PTZ related properties for pan tilt zoom PTZ cameras PTZ patrolling is the continuous movement of a PTZ camera between a number of preset positions To use patrolling you must specify at least two preset positions for the relevant PTZ camera To configure PTZ patrolling select a patrolling profile in the Patrolling profiles list and specify relevant properties to define the exact behavior of the patrolling profile When you have defined your patrolling profiles remember to schedule the use of patrolling profiles Note that if users manually operate PTZ cameras this can override patrolling You can specify a patrolling profile with only one preset if needed Such a patrolling profile can be useful in two cases for moving a PTZ camera to a specific position at a specific time and for moving a PTZ camera to a specific position upon manual control of the PTZ camera Patrolling
321. u can quickly make the features available again You can remove features which have previously been made available through XProtect Download Manager This removes the installation of the features on the surveillance system server The features disappear from XProtect Download Manager but installation files for the features are kept in the www milestonesys com 22 System overview Milestone XProtect Enterprise Administrator s Manual 2014 surveillance system server s Installers or relevant language folder so you can re install them later if required To do so 1 In XProtect Download Manager click Remove features 2 In the Remove Features window select the features you want to remove 3 Click OK and then click Yes www milestonesys com 23 System overview Milestone XProtect Enterprise Administrators Manual 2014 Licenses About licenses There are different types of licenses available for your XProtect system e Base license This license is for the XProtect software You need this to use your system beyond the initial 30 day trial period e Hardware license Every device you add to the software requires a license e Add on license Add on licenses are licenses for use if you purchase optional add on products such as XProtect LPR or XProtect Access Control Module All Milestone licenses related to a fully licenses system are contained in a single file a lic file which represents your license for the software base
322. ult located on the system drive and if the transaction log just keeps growing it may in the end prevent Windows from running properly Flushing the SQL www milestonesys com 198 System maintenance Milestone XProtect Enterprise Administrators Manual 2014 Server s transaction log from time to time is therefore a good idea however flushing it does not in itself make the transaction log file smaller rather it prevents it from growing out of control Your system does not however automatically flush the SQL Server s transaction log at specific intervals This is because users have different needs Some want to be able to undo changes for a very long time others do not care You can do several things on the SQL Server itself to keep the size of the transaction log down including truncating and or shrinking the transaction log for numerous articles on this topic go to support microsoft com see hiip support microsott com and search for SQL Server transaction log However backing up the system s database is generally a better option since it flushes the SQL Server s transaction log and gives you the security of being able to restore your system s alarm data in case something unexpected happens Export and import management application configuration You can export the current configuration of your Management Application either as a safety measure in order to have a backup file of your configuration or as a clone allowing you to use a
323. unt credentials needed 4 f you have chosen a specified user account fill in User Name and Password 5 When finished click OK Show edit port numbers 1 Right click the Mobile Server Manager and select Show Edit Port Numbers 2 To edit the port numbers fill in the relevant port number You can indicate a standard port number for HTTP connections and or a secured port number for HTTPS connections 3 When finished click OK Start stop and restart Mobile service If needed you can start stop and restart the Mobile service from the Mobile Server Manager www milestonesys com 180 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 To perform any of these tasks right click the Mobile Server Manager and select Start Mobile service Stop Mobile service or Restart Mobile service respectively Alarms About alarms The Alarms feature is a Milestone Integration Platform MIP based feature that uses functionality handled by the event server It provides central overview and control of alarms in any number of system installations throughout your organization You can configure alarms to be generated based on either e Internal events system related for example motion server responding not responding archiving problems lack of disk space and more e External events integrated for example MIP plug in events The Alarms feature also handles general alarms settings and alarm log
324. upgrade your system in a few steps If you are running one XProtect product in trial mode you can purchase a license for a different product to license that product and to upgrade or downgrade the system if you need to Your license file decides which XProtect Professional VMS product you can use This means that if you change VMS product you do not need to install the new product on top of the existing product as the change of product occurs once you have licensed your software When you upgrade from one XProtect product to a more feature rich XProtect product you get access to new functionality but you can also expand on the use of already available functionality Your settings from the previous product are transferred to the new product This means that you sometimes need to update the settings of your old product in order to make use of the expanded functionality For further information about the various differences between products check the Milestone website at www milestonesys com Example If you upgrade from XProtect Go to XProtect Essential you should among other things be aware of e XProtect Smart Client In XProtect Go only one instance of the XProtect Smart Client can be connected at a time When you upgrade you get the possibility of connecting more instances of the XProtect Smart Client Since you come from XProtect Go the Management Application is set to only allow one connected XProtect Smart Client at a time You can c
325. uration This was known as Image Server administration in previous versions About registered services Registered services displays the services installed and running on your system It displays the following information about the individual services www milestonesys com 158 Advanced configuration Milestone XProtect Enterprise 2014 Enabled Name Description Addresses Administrator s Manual Indicates if the relevant service is enabled The name of the service A description of the service The inside and outside addresses used by the service You can change the inside and outside addresses for a service To do this click the Edit button and enter the relevant inside and or outside addresses Note that you cannot edit all services You can delete a service registration from the system by clicking the Delete button You are prompted for confirmation before the service is deleted Configure server access 1 Expand Advanced Configuration right click Server Access and select Properties 2 Specify required properties for Server Access Local IP Ranges and Language Support and XML Encoding Your system comes with two simple schedule profiles Always on and Always off which you cannot edit or delete If these do not meet your needs you can create any number of customized schedule profiles for each camera You can reuse a customized schedule profile for more than one purpose if you want to 3 Save your configuration cha
326. user name USERO001 not PC001 USERO01 The user should of course still specify a password and any relevant server information Manage user access Access summary The access summary lists which cameras your users have access to When you use the wizard all users you have added have access all to cameras including any new cameras added at a later stage You can however limit individual users access to cameras by changing their individual rights see Configure user and group rights on page 165 www milestonesys com 56 Getting started Milestone XProtect Enterprise Administrators Manual 2014 Advanced configuration Hardware devices About hardware devices You add cameras and other hardware devices such as video encoders to your system through the Add Hardware Devices wizard see Add hardware wizard on page 40 If microphones or speakers are attached to a hardware device they are automatically added as well if your XProtect version supports this About microphones In your system Microphones are typically attached to hardware devices and therefore physically located next to cameras Operators with the necessary rights can then listen to recordings through the XProtect Smart Client provided the computer running the XProtect Smart Client has speakers attached You manage microphones on your system meaning you can always manage the microphones attached to cameras not microphones attached to XProtect Smart Client
327. ut the Replace Hardware Device wizard Use the Replace Hardware Device wizard to replace a hardware device that you have previously added to and configured on your surveillance system To open the Replace Hardware Device wizard right click the device that you want to replace and select Replace Hardware Device The wizard is divided into the New hardware device information page and the database action page New hardware device information opecify details about the new hardware device IP Address IP address or host name of the hardware device Port number on which to scan The default is port 80 If a hardware device is located behind a NAT enabled router or a firewall you Port may need to specify a different port number When this is the case also remember to configure the router firewall so it maps the port and IP address used by the hardware device User name for the hardware device s administrator account Many organizations use the hardware device manufacturer s default user names for their hardware devices If that is the case in your organization select default do not type a manufacturer s default User Name user name as this can be a source of error trust that your system knows the manufacturer s default user name You can also select other typical user names such as admin or root from the list Type a new user name if you want a user name which is not on the list Password required to access the administrator account
328. ves you want to store cameras recordings on You can specify separate drives paths for recording and archiving see About archiving on page 126 Properties available for all XProtect software versions Drive Letter representing the drive in question for example C www milestonesys com 49 Getting started Milestone XProtect Enterprise 2014 Purpose Recording Path Archiving Path Total Size Free Space www milestonesys com Administrator s Manual Select what you want to use the drive for Not in use Do not use the drive Recording Only available if the drive is a local drive on the XProtect Enterprise server Network drives cannot be used for recording Use the drive for storing recordings in the regular database for XProtect Enterprise Archiving Use the drive for archiving For archiving it is generally a good idea to use a drive which has plenty of space With dynamic path selection for archives see description in the following you do not have to worry about drive space Rec amp Archiving Only available if the drive is a local drive on the XProtect Enterprise server Network drives cannot be used for recording Use the drive for storing recordings in the regular database for XProtect Enterprise as well as for archiving Path to the folder in which the camera s database should be stored Default is C MediaDatabase To browse for another folder click the browse icon next to the required cell You c
329. vidence collection mode on or off XProtect Enterprise only Monitor storage space usage To view how much storage space you have on your system and not least how much of it is free do the following 1 Expand Advanced Configuration and select Cameras and Storage Information www milestonesys com 37 First time use Milestone XProtect Enterprise Administrators Manual 2014 2 View the Storage Usage Summary for information about which drives are available what drives are used for the size of each drive as well as how much video data other data and free space there is in each drive View video from cameras in Management Application You can view live video from single cameras directly in the Management Application 1 Expand Advanced Configuration and expand Cameras and Storage Information 2 Select the relevant camera to view live video from that camera Above the live video you find a summary of the most important properties for the selected camera Below the live video you find information about the camera s resolution and average image file size For cameras using MPEG or H 264 you also see the bit rate in Mbit second IMPORTANT Viewing of live video in the Management Application may under certain circumstances affect any simultaneous recording from the relevant camera Especially three scenarios are important to consider Some cameras supporting multistreaming may halve their frame rate or respond with other ne
330. w 40 GB plus 2 GB per camera Of o the available disk space goes below 225 MB plus 30 MB per camera Example with ten cameras the server would be running out of disk space if the remaining available disk space went below 525 MB 225 MB plus 30 MB for each of the ten cameras The difference ensures that very large disks are not necessarily considered to be running out of disk space just because they have less than 1596 disk space left e lf the system cannot move archives your system attempts to delete the oldest archives This happens if o thereis less than 1096 disk space left and the available disk space goes below 30 GB plus 1 5 GB per camera Of o the available disk space goes below 150 MB plus 20 MB per camera example with ten cameras the server would be running out of disk space if the remaining available disk space went below 350 MB 150 MB plus 20 MB for each of the ten cameras www milestonesys com 129 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 The difference ensures that very large disks not necessarily are considered to be running out of disk space just because they have less than 10 disk space left e fthere are no archives to delete your system attempts to resize camera databases by deleting their oldest recordings This happens if o there is less than 596 disk space left and the available disk space goes below 20 GB plus 1 GB per camera Of o th
331. xample covers the time from 2 30 PM till 3 30 PM on Mondays You can base time profiles on one or more single periods of time on one or more recurring periods of time or a combination of single and recurring times Many users may be familiar with the concepts of single and recurring time periods from calendar applications such as the one in Microsoft Outlook Time profiles always apply in your system server s local time Add an alarm For a detailed overview of Alarms and how the feature works see About alarms on page 181 To add configure an alarm do the following 1 Expand Alarms right click Alarm Definition and select Create New 2 Specify required properties see Alarms definition on page 184 Click OK 3 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Add a time profile for alarms Time profiles are periods of time used for the Alarms feature only To add a time profile for an alarm do the following 1 Expand Alarms right click Time Profiles and select Create New The small month overview in the top right corner of the Time Profile Properties window can help you get a quick overview of the time periods covered by the time profile as dates containing specified times are highlighted in bold www milestonesys com 183 Advanced configuration Milestone XProtect Enterprise 2014 Administrator s Manual 2 In the calendar s
332. xisting name with a new one Names must be unique and must not contain any of these special characters lt gt amp On some hardware devices you can also enable disable audio on the hardware device itself typically through the hardware device s own configuration web page If audio on a hardware device does not work after enabling it in the Management Application you should verify whether the problem may be due to audio being disabled on the hardware device itself Recording settings Always Always record audio on all applicable cameras Follow video Record audio only when video is recorded Never record audio on any cameras Note that even though audio is Never never recorded it is still be possible to listen to live audio in the Smart Client www milestonesys com 107 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Events and output About input and output Hardware input such as door sensors can be attached to input ports on hardware devices Input from such external hardware input units can be used for generating events in your system Hardware output units can be attached to output ports on many hardware devices allowing you to activate lights sirens and more from your system Such hardware output can be activated automatically by events or manually from clients Before you specify use of hardware input and hardware output units on a hardware device verify the hardware
333. y If you are logged into the Milestone Mobile client and are watching one or more cameras views while at the same time changing configuration in the Management Application the live video from the camera may freeze in the Milestone Mobile client if you click File Save in the Management Application To avoid this scenario you must restart the Milestone Mobile service manually See the Windows Help for information about how to do this If you are using newer versions of XProtect the Milestone Mobile service restarts with the other services and no user action is required Add edit a Mobile server 1 Goto Servers gt Mobile Servers From the menu that appears select Create New Fill in edit the needed properties IMPORTANT If you edit settings for Login method All cameras view and Outputs and events while you are connected to the Milestone Mobile client you must restart the Milestone Mobile client for the new settings to take effect Add a Video push channel Each Video push channel requires a separate camera license To add a Video push channel see About Video push on page 171 do the following 1 Onthe Video Push tab select the Video push checkbox to enable the functionality 2 In the bottom right corner click Add to add a video push channel to the Channels mapping 3 Channels are mapped to devices through user names Select a user name from a user account already set up in your system to associate with the relevant Video
334. y if you have edited the properties of an existing Matrix recipient Adds the new Matrix recipient to the list Available only if you have Add added properties of a new Matrix recipient in the Name Address Port Password and possibly XProtect Smart Client fields Matrix event control The Matrix Event Control tab is used to configure the automatic sending of live video based on predefined events You can define exactly which events and cameras to use on a per Matrix recipient basis The Matrix Event Control tab displays the list of Matrix recipients defined on the Matrix Recipients tab Right clicking a Matrix recipient brings up a list of devices with belonging events When you select an event it will initially be highlighted by a red exclamation mark indicating that there is additional configuration to be done Right clicking an event brings up a list of options for the selected event Delete selected event Deletes selected event on the selected device Connects to the camera actual camera is specified after selecting Connect action to be taken www milestonesys com 138 Advanced configuration Milestone XProtect Enterprise Administrator s Manual 2014 Disconnect any existing connections then connect again With this option the live video will appear in the Matrix recipient on a first in first out basis Each time a new event occurs video from the latest event is displayed prominently in a specific position on the Matr
335. y take up space required for another camera s recordings In the above example Camera 1 s archiving to D may result in no recording space for camera 2 on D The rule is Do not cross recording and archiving drives If you use several surveillance servers in a master slave setup each surveillance server must archive to its own mapped location in order for archiving to work If you attempt to archive to the same mapped location for all the servers archiving fails If you use several surveillance servers in a master slave setup each surveillance server must archive to its own mapped location in order for archiving to work If you attempt to archive to the same mapped location for all the servers archiving will fail About archiving audio If you have enabled an audio source for example a microphone on a hardware device audio recordings are archived together with video recordings from the camera attached to the hardware device If the hardware device is a video encoder with several channels audio is archived with the camera on channel 1 When you have enabled an audio source the system records audio to the associated camera s database This affects the database s capacity for storing video You may therefore want to use scheduled archiving more frequently if you record audio and video than if you only record video Storage capacity required for archiving The storage capacity required for archiving depends entirely on the amount of rec
336. yellow notification bar in the upper right corner of the Management Application Log properties Your system can generate various types of logs When you configure logs you can define the following Logs Management Application log Recording Server service log Image Server service log and Image Import service log These log files are by default placed in the appropriate All Users folder for the operating system you are using Path To specify another location for your log files type the path to the required folder in the Path field or click the browse button next to the field to browse to the required folder A new log file is created each day the Management Application and or the services are used A log file older than the number of days specified in the field is automatically deleted By default the log file will be stored for seven days To specify another number of Days to log days max 9999 simply overwrite the value in the field The current day s activity is always logged even with a value of 0 in the field Therefore if you specify 0 you will log current day s activity if you specify 1 you will keep one day plus the current day s activity and so on Event Log These log files are by default placed in the appropriate All Users folder for the operating system you are using Path To specify another location for your log files type the path to the required folder in the Path field or click the browse button next
337. you like Alarm List Configuration tab In Available columns use to select which columns should be available in the XProtect Smart Client Alarm List Use to clear selection When done Selected columns should contain the items to be included Reasons for Closing Select to enable that all alarms must be assigned a reason for tabEnable closing before they can be closed Add reasons for closing that the user can choose between when Reason closing alarms Examples could be Solved Trespasser or False Alarm You can create as many as you like Sound settings When you configure Sound Settings specify the following www milestonesys com 186 Advanced configuration Milestone XProtect Enterprise 2014 Sounds Add Remove Test Time profile Administrator s Manual Select the sound to be associated with the alarm The list of sounds contain a number of default Windows sounds These cannot be edited However you can add new sounds of the file type wav but only if these are encoded in Pulse Code Modulation PCM Although the default sounds are standard Windows sound files local Windows settings might cause these to sound different on different machines Some users might also have deleted one or more of these sound files and will therefore be unable to play them To ensure an identical sound all over you should import and use your own wav files encoded in PCM Lets you add sounds Browse to the sound to upload on
338. you want to include users in groups make sure you add required groups before you add users You cannot add existing users to groups You can add basic users in two ways One is through the Configure User Access wizard Alternatively add basic users this way 1 Expand Advanced Configuration right click Users and select Add New Basic User 2 Specify a user name Specify a password and repeat it to be sure you have specified it correctly Click OK 3 Specify General Access and Camera Access properties These properties determine the rights of the user Click OK 4 Save your configuration changes by clicking Save in the yellow notification bar in the upper right corner of the Management Application Add Windows users When you add Windows users you import users defined locally on the server or from Active Directory supported in XProtect Enterprise 2013 and XProtect Professional 2013 only and authenticate them based on their Windows login This generally provides better security than the basic user concept and it is the method Milestone recommends If you want to include users in groups make sure you add required groups before you add users You cannot add existing users to groups www milestonesys com 163 Advanced configuration Milestone XProtect Enterprise Administrators Manual 2014 Add Windows users in two ways One is through the Manage user access wizard Alternatively add Windows users this way 1 Expand Adva

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