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Thrane & Thrane Explorer 500 User Manual

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1. Command Function AT CSIL Silence command AT CSMS Select message service AT CSQ Signal quality AT CSSN Supplementary service notifications AT CSTA Select type of address AT CSTF Settings time format AT CSVM Set voice mail number AT CUSD Unstructured supplementary service data AT CAAP Automatic answer for eMLPP Service AT FCLASS Select mode AT GCAP Request complete capabilities list AT GCI Country of Installation AT GMI Request manufacturer identification AT GMM Request model identification AT GMR Request revision identification AT GSN Request product serial number identification AT ICF DTE DCE character framing AT IFC DTE DCE local flow control AT ILRR DTE DCE local rate reporting AT IPR Fixed DTE rate AT WS46 PCCA STD 101 17 select wireless network AT_IBLTH Bluetooth management AT_IBNOTIFY Control the sending of unsolicited result codes AT_IBTIE Bluetooth configuration AT_IBTINO Bluetooth inquiry management AT_IGPS GPS location information TT 98 122274 Q 172 Appendix B AT commands Command Function AT_ILOG Retrieve log file from the EXPLORER 500 AT_IMETER Call metering AT_INIS Network interface status AT_IPOINT Antenna pointing AT_ISIG Signal quality indication AT_ITCSI Configure incoming voice quality AT_ITCSO Configure outgoing voice quality AT_ITEMP Tempe
2. Command Function ATA Answer ATD Dial ATE Command echo ATH Hang up ATI Request identification information ATL Monitor speaker loudness ATM Monitor speaker mode ATN Automode control ATP Select pulse dialing command ATQ Result code suppression ATS Set register ATT Select tone dialing command ATV DCE response format ATX Result code selection and call progress monitoring control ATZ Reset to default configuration AT amp C Circuit 109 Received line signal detector behavior AT amp D Circuit 108 Data terminal ready behavior AT amp F Set to factory defined configuration AT amp V Display active and stored profile AT amp W Store profile AT CACM Accumulated call meter AT CAEMLPP eMLPP priority registration and interrogation AT CALM Alert sound mode AT CAMM Accumulated call meter AT CAOC Advice of charge TT 98 122274 Q 168 Appendix B AT commands Command Function AT CBC Battery charge AT CBST Select bearer service type AT CCFC Call forwarding number and conditions AT CCLK Clock AT CCUG Closed user group AT CCWA Call waiting AT CCWE Call meter maximum event AT CDIP Called line identification presentation AT CEER Extended error report AT CFCS Fast call setup conditions AT CFUN Set phone functionality AT CGACT PDP context activate or deactivate AT CGATI PS attach or detach AT CGCLASS GPRS mobile station
3. Problem Possible Cause Remedy The display shows The SIM card is not Remove the battery and insert the SIM INSERT SIM present card in the SIM slot according to the instructions in the section Inserting the SIM card on page 12 The SIM card is not Remove the SIM card and re insert it inserted properly according to the instructions in the section Inserting the SIM card on page 12 The display shows The EXPLORER 500 is Make sure the view to the GPS satellites NO GPS unable to register on the is not blocked network because the GPS To obtain GPS fix the EXPLORER 500 position is unknown should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 500 has obtained GPS fix you can point the antenna towards the BGAN satellite To see the GPS status enter the menu system and select PROPERTIES gt GPS STATUS The display shows The BGAN network is only EMERGENCY available for emergency ONLY calls The reason may be one of the following 1 Your Airtime subscription 1 Check your subscription with the has expired Airtime Provider 2 You are using the wrong 2 Check that your SIM card is valid for SIM card communication on the BGAN network The display shows The EXPLORER 500 cannot Check that your SIM card is valid for NOT register on the BGAN communication on the BGAN network REGISTERED network Check your subscription with the Airtime Provider
4. TT 98 122274 Q 143 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy The EXPLORER 500 cannot obtain its position using GPS There is no GPS signal or the signal is weak If the EXPLORER 500 has not been used recently within the same location it can take up to 10 minutes to obtain the GPS position Check the GPS status in the display or the web interface To help the EXPLORER 500 obtain GPS fix it should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 500 has obtained GPS fix you can point the antenna towards the BGAN satellite No signal or weak signal from the BGAN satellite The view to the satellite is blocked Make sure the EXPLORER 500 has a clear view to the satellite Be aware that window glass trees or even rain may reduce the signal level The antenna is pointed in the wrong direction Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength Connection to the Internet cannot be established The signal strength is too low Check that the antenna is pointed according to the position data Adjust the position to the highest signal strength you can obtain As a rule of thumb you should havea a signal strength of 45 dBHz or more to be able to make a call or data se
5. For further information on Profiles and Traffic Flow Templates see Using Profiles on page 130 and Using a Traffic Flow Template on page 133 ll Select the Secondary Profile TT 98 122274 Q Setting up the interfaces 101 Chapter 5 Using the web interface To select more than one secondary Profile press and hold Ctrl or Shift while selecting DM If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary Profiles are listed under Profile CIDs 12 Click Apply Your LAN settings are applied Note that changes to your Profiles are not activated until you click Activate 13 Click Activate if you want to activate the changes to your Profiles Port forwarding Port forwarding enables you to setup a server connected to the EXPLORER 500 while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the internet For information on how to set the terminal in Router mode see Configuring the LAN interface on page 99 The following example shows how to allow internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 Select LAN gt Port forwarding in the left navigation pane see of amp BT it PORT FORWARDING DASHBOARD PHONE BOO
6. Power on ENTER PIN Cancel OK Signal Strength Cancel OK ENTER PIN x Signal Strength Cancel OK Main screen Main screen You cannot access the You cannot access the menu system and you menu system and you ca not ewe BGAN cannot use the BGAN Main screen Main screen network network except for emergency calls if allowed by the network Menu system Menu system You can access the You can access the menu system but you menu system and use cannot use the BGAN the BGAN network network DM If the use of PIN is disabled e g from the BGAN LaunchPad the display sequence is the same as after successfully entering the PIN This means that after power on you will see the Signal strength screen The numbers on the drawing refer to the different start up options described in the following sections TT 98 122274 Q 18 Chapter 2 Getting started Full procedure 1 After power on enter the PIN and then point the antenna In this mode you have full access to the EXPLORER 500 that is you can use the menu system and communicate on the BGAN network The display will show READY when the menu system is not activated Off line procedure 2 After power on enter the PIN but cancel pointing In this mode you can use the menu system but are not able to communicate on the BGAN network The display will show POINT NOW when in the Main s
7. Accessing the administration settings Logging on The Administration settings require an Administration user name and password 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane BATTERY SIGNAL 0000000 op ah BI Please enter administration username and password DASHBOARD ADMINISTRATOR LOGON PHONE BOOK User name admin MESSAGES Password ove CALLS Cancel SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP Forgot administrator password In software version 1 07 and greater if you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the window For further information see the next section Resetting the Administrator password 3 Click Logon The Administration window is now updated to let you change the user name and password Save load a configuration or log off Administration TT 98 122274 Q Administration 125 Chapter 5 Using the web interface Resetting the Administrator password DM This feature is only available in software version 1 07 and greater If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal 2 Click the link Forgot administrator password at the bottom of the ADM
8. The interface is disabled in the EXPLORER 500 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt PHONE FAX gt ON or by accessing the web interface and selecting SETTINGS gt Phone Fax gt Enabled The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to Phone Fax interface on page 158 Incoming calls The voice quality used for the call is not selected in the web interface Make sure the voice quality used for calls to the EXPLORER 500 is selected in the web interface Access the web interface and select SETTINGS gt Phone Fax Then select the voice quality for incoming calls TT 98 122274 Q 145 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy established A Bluetooth handset connection cannot be The interface is disabled in the EXPLORER 500 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt BLUETOOTH gt ON or by accessing the web interface and selecting SETTINGS gt Bluetooth gt Enabled The Bluetooth handset is placed too far away from the EXPLORER 500 Bring the handset closer to the EXPLORER 500 Note that the specified maximum distance is only valid under ideal conditions The handset is n
9. Line identification You can set up the terminal to show your number when you are making a call or transmitting data on the Phone Fax interface Do as follows l 2 Select Settings gt Phone Fax gt Line identification from the left navigation pane Thrane amp Thrane BATTERY SIGNAL 0000000 om an BT CALLING LINE IDENTIFICATION DASHBOARD M Show my number Apply Cancel PHONE BOOK MESSAGES CALLS SETTINGS USB LAN Bluetooth Phone Fax Call forward Call barring Call waiting Line identification Closed user group Booo o SSS STT ne S Select Show my number and click Apply TT 98 122274 Q Setting up the interfaces 115 Chapter 5 Using the web interface Closed user group Your subscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows 1 Select Settings gt Phone Fax gt Closed user group from the left navigation pane Thrane amp Thrane BATTERY MENS B000000 of sh BT GROUPS DASHBOARD Group index Group no PHONE BOOK MESSAGES it CALLS SETTINGS z USB LAN Bluetooth Phone Fax Call forward Call barring Call waiting 3 Line identification 9 Closed user group 10 Subscribed Comman SETTINGS FOR ACTIYE CLOSED USER GROUP Advanced These settings are not used for subscribed clo
10. To select more than one secondary Profile press and hold Ctrl while selecting too If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary Profiles are listed under Profile CIDs You may need these CIDs when you create a dial up connection See Creating a dial up connection on page 71 8 Click Apply TT 98 122274 Q Setting up the interfaces 98 Chapter 5 Using the web interface Configuring the LAN interface Data settings For an explanation of each of the data settings see Description of data settings on page 95 A CAUTION Ifyou are connected using LAN while changing the settings below your changes may affect your current connection To configure the LAN interface do as follows 1 2 TT 98 122274 Q Select SETTINGS gt LAN Thrane amp Thrane 000000 BATTERY oS oe BT Ge INTERFACE STATUS SIGNAL DASHBOARD LAN interface Enabled Disabled PHONE BOOK NAT DHCP MESSAGES NAT mode Router made Modem mode CALLS DHCP status Enabled Disabled SETTINGS USB Local IP address fsz Ess F E LAN Netmask E55 E55 fess hb Port forwarding TCP IP Bluetooth Dynamic IP address Phone Fax c s a ez Static IP address 4 J 4 Common IP Header compression Enabled Disabled Advanced
11. e Call hold e Call waiting e Call forwarding e Voice mail e Call barring TT 98 122274 Q 4 Chapter 1 Introduction Calling line identification Closed user group Features and interfaces of the EXPLORER 500 Features The EXPLORER 500 provides the following features High speed data up to 464 kbps shared bandwidth Support for Streaming classes 32 64 and 128 kbps Simultaneous voice and data Standard LAN USB Bluetooth and phone fax ports Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs 100 240 V AC power adapter Lightweight and portable design Easy setup and use Robust and durable design CE FCC and GMPCS certified TT 98 122274 Q 5 Chapter 1 Introduction Overview of interfaces The EXPLORER 500 provides a number of interfaces for connection of various types of computers fax devices and phones Bluetooth Handset USB or LAN Standard Phone Standard Phone Connection Connection Using the interfaces on page 48 describes how to use each of the available interfaces Minimizing power consumption The EXPLORER 500 is designed for minimum power consumption This means that functions that are not currently used will automatically go into a sleep mode to minimize the power consumption In addition to this automatic sleep mode function you can disable each of the interfaces if they are n
12. e Information of received messages e Alarms e Status information e Request for action Received messages Alarms When messages arrive in your EXPLORER 500 the display indicates the number of new messages that have arrived and the red message indicator is flashing 2 MESSAGES RECEIVED Si ay ce The messages can be SMS messages or notification of voice mail e If the message is an SMS message press OK to view the message e If the message is information of voice mail press OK or C to go back to the Main screen The red message indicator will keep flashing until you have collected your voice mail e To hear your voice mail call the voice mail service number provided by your Airtime Provider e To see the voice mail service number select PROPERTIES gt VOICE MAIL NUMBER When alarms are issued in your EXPLORER 500 the display indicates the number of new alarms and the red message indicator is flashing 1 ALARM PENDING ga ee To view currently active alarms press OK To ignore and continue press C See also e Display of alarm messages on page 149 e Alarm log on page 154 e List of alarms on page 150 TT 98 122274 Q 46 Chapter 3 Using the display and keypad Status information Status information in the display is normally shown in the lower line of the Main screen Examples of status information are READY REGISTERING and DATA Displayi
13. x i a ib SBI iit 7 2 Select which antenna to use when acquiring the GPS position You have the following options e Auto The standard factory setting is used e GPS The internal GPS antenna of the EXPLORER 500 is used for acquiring the GPS position best in open areas e I 4 The BGAN I 4 antenna is used for acquiring the GPS position best in areas with a limited view to the sky 3 Click Apply TT 98 122274 Q Setting up the interfaces 118 Chapter 5 Using the web interface Setting the language You can select the language to use in the web interface and the display menus of the EXPLORER 500 Do as follows 1 Select SETTINGS gt Language Thrane amp Thrane ir oS ae BT E LANGUAGE DASHBOARD English PHONE BOOK C Fran ais MESSAGES CALLS 2 Deutsch SETTINGS Pyceknit USB gt Espanol EAN Apply Cancel Bluetooth Phone Fax Common Advanced Language PROPERTIES 2 Select the language you want to use Available languages are e English e French e German e Russian e Spanish 3 Click Apply and restart your browser The web interface and the display menus now use the selected language TT 98 122274 Q Setting the language 119 Chapter 5 Using the web interface Properties software upload and alarm list Viewing the properties of the EXPLORER 500 To view the properties of the EXPLORER 500 select PROPERTIES from the left menu Thran
14. 0000000 o amp ae BT INTERFACE STATUS DASHBOARD Bluetooth interface Enabled Disabled PHONE BOOK MESSAGES Country other z CALLS Device Name EXPLORER 500 SETTINGS Default Passkey 05739357 USB Visibility Show LAN BLUETOOTH VOICE DEVICES Bluetooth Phone Incoming calls Outgoing calls Paired Devices 0201 M Standard IM 3 1 kHz Audio Standard C 3 1 kHz Audio Add Device 0202 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Phone Fax 0203 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Common 0204 M Standard M 3 1 kHz Audio Standard 3 4 kHz Audio Advanced 4 E Done ee internet 4 2 Under BLUETOOTH VOICE DEVICES set the voice quality for incoming and outgoing calls All paired voice devices are listed with their local phone numbers Voice quality is described in more detail in Selecting the call type on page 52 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both the voice device will react ring on incoming calls If you select e g Standard the voice device will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected quality will be used by default if possible for any outgoing call Note however that fax machines and modems must use 3 1 kHz Audio DB You can override the default setting for outgoing calls by dialing 1 force a Standard c
15. APN Language Common PROPERTIES ADMINISTRATION SIM default HELPDESK C Network assigned SITE MAP User defined BGAN INMARSAT COM User name Password 4 gt i RE Select whether the LAN interface should be Enabled or Disabled Setting up the interfaces 99 Chapter 5 Using the web interface 3 Under NAT mode select whether the EXPLORER 500 should run in Router mode or in Modem mode Router mode is recommended for most purposes Select Router mode if one or more computers are connected using the LAN interface and the EXPLORER 500 should act as a router When Router mode is selected the EXPLORER 500 uses the built in NAT module for making the necessary address translations Select Modem mode if only one computer is connected to the LAN interface and the EXPLORER 500 should act as a modem or more than one computer is connected to the LAN interface using an external router D Do not connect more than one computer to the LAN interface in Modem mode unless you have an external router 4 Under DHCP status enable or disable DHCP If you select Enabled the internal DHCP server in the EXPLORER 500 is enabled 5 Under Local IP address and Netmask type in the IP address and netmask for your EXPLORER 500 This is the local IP address for your EXPLORER 500 when it is in Router mode 6 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static address
16. Connecting to the LAN interface Do as follows 1 Connect the LAN cable to the network interface of your computer A suitable cable is provided with your EXPLORER 500 Connect the other end of the cable to the LAN connector on the EXPLORER 500 ORL Je Start up and point the EXPLORER 500 as described earlier in this chapter Power on the computer When power up and pointing is completed check the connection e g by starting your Internet Browser You may have to disable the Proxy server settings in your browser For further information see Browser settings on page 75 What s next After reading this chapter you should be able to start up the EXPLORER 500 and make a simple data or voice connection The next chapters provide more information on the user interfaces and the setup of the EXPLORER 500 The following chapter Using the display and keypad explains the display menu system which is the basic tool for setting up the EXPLORER 500 TT 98 122274 Q 30 Chapter 3 Using the display and keypad In this chapter This chapter describes how to use the built in display menu system of the EXPLORER 500 It contains an overview of the entire menu system followed by a description of each menu It also explains the symbols and messages that may appear in the display and describes how to navigate using the keypad Menu overview Main menu The items of the main menu are MESSAGES shows all incoming SMS messag
17. If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply TT 98 122274 Q Handling messages 90 Chapter 5 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane e To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the window The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number The Voice mail number is the number you call to hear your incoming voice mails DB The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane TT 98 122274 Q Handling messages 91 Chapter 5 Using the web interface EXPLORER 500 settings Accessing the EXPLORER 500 settings Select SETTINGS from the left navigation pane The SETTINGS window contains the local settings of xt of a BT i POWER UP DASHBOARD Pointing required at power up Yes C No PHONE BOOK MESSA
18. In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from an analog or Bluetooth handset e Modify or delete existing names and phone numbers or enter new names and phone numbers Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane oe z ni mom Ot Fa BT DASHBOARD Entry Namev Numberv Actions PHONE BOOK Mr Jones 511111234 Edit Delete MESSAGES Alistair 123456789 Edit Delete cats ooo SETTINGS j m j PROPERTIES w j ADMINISTRATION HELPDESK SITE MAP New New New New New New New j jo j E E E E E o o lo lo lo lc I j io Delete all entries in phone book 12345678910 TT 98 122274 Q Using the phone book 82 Chapter 5 Using the web interface The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book is divided into subpages To select the subpages you want click the relevant link at the bottom of the page Short dial The entry number in the phone book is the Short dial number When making a call from the EXPLORER 500 you can use this number instead of dialing the entire phone number Simply dial 0 lt
19. Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 66 Access the web interface For further information see The web interface on page 74 From the left navigation pane in the web interface select SETTINGS and select the interface you want to enable or disable Select Enabled or Disabled at the top of the window TT 98 122274 Q General 50 Chapter 4 Using the interfaces Bluetooth pairing What is pairing Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another When this happens the two devices exchange passkeys and join a pair The pairing process only takes place the first time the two devices are connected Once the two devices have established a pair they automatically accept communication when one device recognizes the other device Pairing devices in which you can enter a passkey This section describes how to pair devices in which you can enter a passkey DA The method for pairing devices may vary depending on your Bluetooth device Consult your Bluetooth device documentation for information For information on pairing devices with a fixed passkey from your EXPLORER 500 see Pairing Bluetooth devices from the web interface on page 107 The following procedure presupposes that the EXPLORER 500 is configured to be visible to other Bluetooth devices and that the Bluetooth interface is turned on For information on configuration see
20. Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite both fax units must be capable of handling longer delays without timing out Some fax machines have an Overseas mode which enables the unit to handle the long delays Sending a fax message The fax machine must be connected to the Phone Fax interface of the EXPLORER 500 Refer to Before connecting to the Phone Fax interface on page 54 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 52 To send a fax from a fax machine connected to the EXPLORER 500 dial 00 lt country code gt lt phone number gt Example To send a fax to Thrane amp Thrane in Denmark 45 39558888 dial 00 45 39558888 D If the default setting in the web interface is not 3 1 kHz Audio you can dial 2 before the number to force the connection to use 3 1 kHz Audio For further information see Overriding the default outgoing call type on page 52 Receiving a fax message An analogue fax machine connected to the EXPLORER 500 can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call type on page 53 Make sure the fax is sent to the 3 1 kHz Audio phone number and that 3 1 kHz Audio is enabled for the Phone Fax interface TT 98 122274 Q Using a phone or fax machine 62 Using a computer Choosing an interface for data connection Chapter 4 Using the interfaces
21. The EXPLORER 500 has three types of interface for data connection LAN USB and Bluetooth The following table shows some characteristics of each interface to help you choose the right interface for your application Interface Power Amount of Setup Range Consumption LAN High None Up to 100 m of cable or very little USB Low Some setup necessary Up to 5m of cable Bluetooth Medium Can be complicated Wireless connection depending on Up to 100 m depending on the operating system transmitter in the computer and on the transmission conditions TT 98 122274 Q Using a computer 63 Chapter 4 Using the interfaces Standard or Streaming data Definition The BGAN network supports different classes of data connection to the Internet The main classes are Standard data and Streaming data e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge D For optimum performance it is important that you select the right
22. connector on the EXPLORER 500 The charging connector is located at the back of the EXPLORER 500 and is marked DC OUT Make sure the connector is oriented correctly in relation to the coding of the plastic insert 3 Connect the other end of the cable to your EXPLORER Bluetooth Handset If the EXPLORER 500 is connected to power the battery of the Bluetooth Handset is now recharged What s next This chapter has described the basics of how to set up and use each interface The following chapter Using the web interface describes how to use the built in web interface for setting up and using the EXPLORER 500 TT 98 122274 Q Additional interfaces 73 Chapter 5 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure the EXPLORER 500 Initial configuration of interfaces is described in the chapter Using the interfaces on page 48 Introduction The web interface What is the web interface The web interface is a built in web server in the EXPLORER 500 used for operating setting up and configuring the EXPLORER 500 You can access the web interface from a standard Internet browser Internet Explorer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 have been tested successfully with the web interface You may be able to use other browser versions as well Connecting Connect your computer to the EXPLORER 500 Make sure your computer is set up f
23. entered by the user Also the Airtime Provider may have different methods of calculating the charge Do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services 4 Click Apply TT 98 122274 Q Administration 128 Chapter 5 Using the web interface The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls on page 85 Log handling 1 From the left navigation pane in the ADMINISTRATION window select Log Handling Thrane amp Thrane BATTERY C me SIGNAL 0000000 om S BT DASHBOARD PHONE BOOK Clear call log MESSAGES Clear total CALLS counters aK SETTINGS PROPERTIES ADMINISTRATION Call charges Log handling Profiles Traffic flow templates DSI Tl AT AT a 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page TT 98 122274 Q Administration 129 Chapter 5 Using the web interface Using Profiles What is a Profile A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a
24. local distributor of old electrical and electronic equipment marked with this symbol Contact the local distributor for information about what type of return system to use TT 98 122274 Q 140 Options and accessories Chapter 6 Maintenance and troubleshooting The following options and accessories are available from Thrane amp Thrane Item Number EXPLORER Bluetooth Handset charger cable TT 3625A Handset power supply Desktop charger cradle for EXPLORER Bluetooth Q TT 3625A Opt 003 EXPLORER 500 Battery TT 3686L EXPLORER 500 Softbag TT 3650A Opt 202 EXPLORER 500 Dummy Battery TT 3686F EXPLORER 500 Car charger cable a gt TT 3650A Opt 009 Pole mount kit for EXPLORER 500 TT 3650A Opt 922 AC DC adapter Exp TT 3682L UP05010 15P TT 98 122274 Q 141 Chapter 6 Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy The EXPLORER 500 cannot be switched on or does not stay on when powered by the battery The battery needs recharging Recharge the battery Check the battery indicator in the display The battery is not inserted properly Remove the battery and re insert it Make sure the battery is inserted prop
25. type in the address This is the IP address used externally on the satellite network To check this setting on your computer see the TCP IP properties of the LAN connection 7 Under IP Header compression select Enabled or Disabled For information on this setting see Header compression on page 95 8 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting a common APN on page 117 e SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider TT 98 122274 Q Setting up the interfaces 100 Chapter 5 Using the web interface 9 Select Automatic activation Enabled or Disabled XS F the selected Primary Profile is a Streaming Profile automatic activation cannot be enabled Streaming Profiles must always be activated manually from the Dashboard For non Streaming Profiles e select Disabled to be able to control activation of the Profile manually from the Dashboard e Select Enabled to activate t
26. 84 Viewing the SES of Calls siete sca cuicin cesses aaatnne a steciasasilesadensaseate ta KANU e ENEAN 85 Handling messages n noenneeoeesesosssesesesesesessssesessesesssessesessssesesessesesrssrsesesees 86 Sending an SMS message from the EXPLORER 500 csssesssessseesseesseeseeesseenseens 86 Options for messages in the Outbox ceeceecssessesscesseesecsseceeecsessseeseeeseesseeeeenes 87 Options for messages in the Sent folder sasccszcssunaeeeepssscecasenanedespssnenszasvencdenemncncivans 87 Sending an SMS message to the EXPLORER 500 vadecansasandacaccisdsiubiesnsas 88 Receiving a Message soniers itear ae aae a ie aa e EEE EEEE EEEE 88 Options for new SMS messages csccsccsscesceecceecesecseccseessesecesseesseeeeeesceseeeseseeess 89 Options for SMS messages in the Inbox scvsecseassncacesssnsessvacesecstvaxesrcserstesonmenseevessncs 89 Config ring message Settings secesassnecinnsseecocsceanecslansebessntrauncabaiiebelessstiuesbanuecrecene 90 EXPLORER 500 settings ss cscssssssssssssseccsssssssssssscssssssssesssseceesssssseessssessessen 92 Accessing the EXPLORER 500 settings sssssssssssssessssssssssssessseseesssessscssecssecsseeens 92 Power p ea rates linscatsasbestusoe veces cs isueceu stn cated nsec EREE coos vec essen Iara 92 Setting the display backlight and contrast cc cicssssccccsnsonsserssacssnavervedcensasoneenssacossn 93 Turning audio indicators on or off ssssssessessesesseseesessesresesse
27. Click Apply TT 98 122274 Q Setting up the interfaces 106 Chapter 5 Using the web interface Pairing Bluetooth devices from the web interface What is pairing Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another When this happens the two devices exchange passkeys and join a pair The pairing process only takes place the first time the two devices are connected Once the two devices have established a pair they automatically accept communication when one device recognizes the other device Preparing the EXPLORER 500 for Bluetooth pairing To prepare the Bluetooth interface on the EXPLORER 500 do as follows 1 Connect a computer to the EXPLORER 500 e g using the LAN interface 2 Access the web interface from your connected computer Refer to The web interface on page 74 3 In the web interface select SETTINGS gt Bluetooth and make sure that Bluetooth is Enabled VX Thrane amp Thrane BATTERY SIGNAL 0000000 o ae BT INTERFACE STATUS DASHBOARD Bluetooth interface Enabled Disabled PHONE BOOK MESSAGES Country other z CALLS Device Name EXPLORER 500 SETTINGS Default Passkey 05739357 USB Visibility Show LAN BLUETOOTH VOICE DEVICES Bluetooth Phone Incoming calls Outgoing calls Paired Devices 0201 M Standard M 3 1 kHz Audio Standard C 3 1 kHz Audio Add Device 0202 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audi
28. Configuring the Bluetooth interface on page 104 Do as follows to pair the devices l Start up the EXPLORER 500 For further information see Getting started on page 11 Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER 500 On your Bluetooth device search for new devices and select the EXPLORER 500 when itis found The default Bluetooth name of the EXPLORER 500 is EXPLORER 500 If there is more than one EXPLORER 500 in the list you can use the MAC address to locate the correct one To see the MAC address of your EXPLORER 500 enter the display menu system and select PROPERTIES gt TERMINAL gt HARDWARE gt MAC On your Bluetooth device enter the passkey of your EXPLORER 500 The default passkey is the serial number of your EXPLORER 500 To see the serial number look at the label on the back of your EXPLORER 500 or enter the menu system and select PROPERTIES gt TERMINAL gt HARDWARE gt UNIT SER NO The new device is now paired and ready to communicate with the EXPLORER 500 gt Maximum 7 devices can be paired with the EXPLORER 500 If you have already paired 7 devices you have to unpair a device before you can pair a new one For information on how to unpair devices see Unpairing devices on page 109 TT 98 122274 Q Bluetooth pairing 51 Chapter 4 Using the interfaces Using a phone or fax machine Selecting the call type Definition The phone connection can be either a Stand
29. DM Before starting a Streaming session make sure you have set up a Streaming Profile and activated it in the SETTINGS gt LAN window To start or stop a Streaming session click the relevant link under STREAMING PROFILES ON LAN For information on setup of the LAN interface see Configuring the LAN interface on page 99 For information on how to set up a Profile see Using Profiles on page 130 Start stop Standard data on the LAN interface By default Standard data is always activated on the EXPLORER 500 If you want Standard data to be activated only when you have specifically enabled it you can disable automatic activation using the SETTINGS gt LAN page When automatic activation is disabled in the LAN page you can manually activate deactivate Standard data from the Dashboard by clicking Start Standard or Stop Standard under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN Start Standard Refresh I Mioa Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions ONGOING CALLS is a list of calls that are currently active The list shows the Voice quality and the time connected for each call ONGOING DATA SESSIONS is a list of data Profiles that are currently active including the IP address that is assigned to each PDP context e SESSIONS T
30. Note that Source and Destination are relative the core network This means that Destination is your EXPLORER 500 terminal Source port range From and To Type of Service Type of Service mask For further information on the principles and parameters of the Traffic Flow Template refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 4 Click Apply at the bottom of the window The new settings are included if you select the filter in the Traffic flow template window TT 98 122274 Q Administration 134 Chapter 5 Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non administrator users To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION gt User permissions Thrane amp Thrane BATTERY m SIGNAL 0000000 om ah BT ALLOW USERS TO DASHBOARD PHONE BOOK Upload software yes C no MESSAGES Edit phone book yes C no ijk Change phone settings Ce C no SETTINGS Change USB settings yes C no PROPERTIES ADMINISTRATION Change LAN settings yes C no Call charges Change Bluetooth settings Log handling Change supplementary services yes C no Profiles Change common settings yes C no Traffic flow templates SIM Lock Change general settings yes C no User permissions ALLOW AT COMMANDS ON HELPDESK Changes to AT command permission
31. a Bluetooth handset Before connecting a Bluetooth handset To use a Bluetooth handset with the EXPLORER 500 you first have to pair the two devices For information on pairing devices see Bluetooth pairing on page 51 The Bluetooth handset must be placed within a maximum distance of 100 m from the EXPLORER 500 Note that this is the maximum distance in open air the actual maximum distance may be shorter depending on the environment In an office environment you should be able to establish a connection across the adjoining 2 3 rooms Connecting a paired Bluetooth handset This section does not describe configuration of the Bluetooth interface For information on configuration see Configuring the Bluetooth interface on page 104 If the devices are already paired do as follows to connect 1 Power up the handset and the EXPLORER 500 2 Place the handset close to the EXPLORER 500 3 Turn on Bluetooth on your device The Bluetooth connection should now be established and you are ready to make a call Note 4 Maximum 7 devices can be connected at the same time If connection fails check that the interface is enabled in the EXPLORER 500 If the Bluetooth icon is not present in the display Main screen and in the Dashboard in the web interface the interface is disabled See Enabling or disabling an interface on page 50 If the interface is enabled but connection fails refer to the Troubleshooting Guide on page 146 For informat
32. adjustable Polarization RHCP Frequencies Inmarsat Transmit 1626 5 to 1660 5 MHz Receive 1525 0 to 1559 0 MHz Bearer bandwidth 200 kHz GPS 1575 42 MHz Bluetooth 2400 0 to 2483 5 MHz EIRP 15 1 dBW 1dB Power steps 0 to 10 dB in 1 dB steps TT 98 122274 Q 162 EXPLORER Bluetooth Handset charger interface Connector pin out This drawing shows the connector for the EXPLORER Bluetooth Handset charging interface The connector is placed at the back of the EXPLORER 500 Pin 1 is the pin closest to the coding projection on the plastic insert Appendix A Technical specifications Specifications Item Specification Connector type Proprietary Output 6 4 V 350 mA TT 98 122274 Q 163 Appendix A Technical specifications Serial number label The following label is placed on the EXPLORER 500 TT 3710A EXPLORER 500 S N XXXXXXXX P N 403710A Rev X Prod Year Week FCC ID ROJEXPLORER 500 IMEI XXXXXXXXXX This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause h l interference and 2 this device must accept any interference received including Sir interference that may cause undesired operation Tu iii Es Thrane hir a A S Denmark Xes are replaced by the relevant numbers for the specific terminal TT 98 122274 Q 164 Appendix A Technical specifications Conf
33. click the link change the number and click Apply If you need help with EXPLORER 500 issues you should call your local distributor Generating a diagnostic report If you want to generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK window In some browsers the file may open directly in your browser If it does choose File gt Save As to save the file 2 Choose a location for the file and save it The diagnostic report contains relevant information for troubleshooting Please enclose this file when you are reporting an error TT 98 122274 Q Help desk and diagnostic report 136 Chapter 5 Using the web interface What s next This chapter has explained how to use the web interface for setup and use of the EXPLORER 500 You should now be able to set up the EXPLORER 500 pair Bluetooth devices check status read and send SMS messages use the phone book and much more The following chapter Maintenance and troubleshooting provides guidelines for troubleshooting and for general maintenance TT 98 122274 Q What s next 137 Chapter 6 Maintenance and troubleshooting In this chapter This chapter gives guidelines for troubleshooting and for general maintenance It also provides an overview of the different means of status signaling Getting support Overview If this manual does not provide the information required to solve your problem you may want to contact your Airtime Prov
34. display of the EXPLORER 500 show an error message Refer to the Troubleshooting Guide on page 145 Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the EXPLORER 500 By default all devices connected to the Phone Fax interface or the Bluetooth interface will ring when one of the mobile numbers is called Note however that this depends on the call type settings Refer to Selecting the incoming call type on page 53 Information of missed calls is stored in the call log of the EXPLORER 500 You can view the call log with the display menu system or the web interface See Calls menu on page 39 or Viewing the lists of calls on page 85 TT 98 122274 Q Using a phone or fax machine 57 Chapter 4 Using the interfaces Making a call to the EXPLORER 500 To make a call to a phone connected to the EXPLORER 500 dial lt Mobile number gt e is the prefix used in front of the country code for international calls This is 00 when calling from countries in Europe and from many other countries e Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system For information on the mobile numbers refer to your airtime subscription DAB There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice TT 98 122274 Q Using a phone or fax machine 58 Dialing functions Overview Chapter 4 Using the interfaces Th
35. downloading the latest software version from the Internet to your computer Uploading software from your computer To upload software from your computer to the EXPLORER 500 do as follows 1 Download the new software as described in the next section or acquire the software version from Thrane amp Thrane and save it on your computer 1 Open the web interface and select PROPERTIES from the left navigation pane 2 Click Upload from the left navigation pane If you have not entered the PIN at start up you are prompted for an Administration user name and password 3 If required type in the Administration user name and password and click Logon The default user name is admin and the default password is 1234 The SOFTWARE UPLOAD page opens Thrane amp Thrane BATTERY TTL i SIGNAL 000000 op ah BT ET DASHBOARD CHECK FOR SOFTWARE UPDATES PHONE BOOK Current software version MESSAGES Check for updates CALLS Latest available Not checked SETTINGS File size PROPERTIES Upload o UPLOAD SOFTWARE TO TERMINAL Alarm list ADMINISTRATION I Browse Upload HELPDESK SITE MAP TT 98 122274 Q Properties software upload and alarm list 121 Chapter 5 Using the web interface 4 In the field UPLOAD SOFTWARE TO TERMINAL click Browse 5 Browse to the new software version and accept it 6 Click the Upload button Note that the upload procedure takes a couple of minutes D When upload is done y
36. is an ex directory number R is used during a call to indicate that the following key presses should activate a supplementary services function The supplementary services functions supported by the EXPLORER 500 are described in the subsequent sections Using a phone or fax machine 59 Chapter 4 Using the interfaces Making local phone calls You can make local calls between phones connected to the EXPLORER 500 Local phone numbers always start with 0 For an overview of the numbers see Overview on page 59 To make a local call dial lt local number gt followed by or off hook key M You cannot make local calls between two Bluetooth handsets through the EXPLORER 500 You can only make local calls between an analog phone and a Bluetooth handset Up to 7 Bluetooth handsets can be connected at the same time but only one call can be active on the Bluetooth interface You can look up the local Bluetooth phone numbers in the display or in the web interface as follows e Display Enter the menu system and select PROPERTIES gt BLUETOOTH DEVICES The list shows all accepted Bluetooth devices with local number and Bluetooth name web interface Access the web interface and select SETTINGS gt Bluetooth gt Paired Devices The paired voice devices are listed with their local phone numbers Handling waiting calls DM The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softk
37. listed in the Safety summary and in the Antenna safety instructions in the beginning of this manual and operate the EXPLORER 500 according to the guidelines in this manual Manual overview This manual may not always reflect the latest software functionality of your EXPLORER 500 To obtain the latest version of the manual please enter the Thrane amp Thrane Extranet and download the latest version or acquire it from your distributor The manual has the following chapters e Introduction contains an overview of the BGAN services and a brief description of the system e Getting started explains how to insert SIM card and battery start up the unit and navigate the display menus It also contains a short guide to making the first call e Using the display and keypad contains an overview of the display menu system and explains how to use the menus e Using the interfaces explains how to set up and use each interface e Using the web interface explains how to use the built in web interface of the EXPLORER 500 and describes available menus and settings It also explains setup of interfaces with the web interface e Maintenance and troubleshooting contains a short troubleshooting guide and explains how to update software It also describes and lists the alarm messages that may appear in the handset and gives information on where to get further help if necessary Typography In this manual typography is used as indicated below Bold is us
38. must open this dial up connection to access the Internet or the web interface To open the dial up connection in Windows XP select Connect To from the Start menu select your dial up connection and click Dial When the connection is established you can access the Internet as usual DM You may need to enter User name and Password to access the Internet If necessary enter the User name and Password supplied by your Internet Provider TT 98 122274 Q Using a computer 72 Chapter 4 Using the interfaces Additional interfaces Using the EXPLORER Bluetooth Handset charger Before connecting to the EXPLORER Bluetooth Handset charger interface If you are using an EXPLORER Bluetooth Handset you can recharge the handset using the DC charger interface of the EXPLORER 500 Use the charger cable supplied with the EXPLORER Bluetooth Handset For specifications on the charger interface see EXPLORER Bluetooth Handset charger interface on page 163 Connecting to the EXPLORER Bluetooth Handset charger interface Do as follows 1 Connect the EXPLORER 500 to power either using the AC DC adapter connected to a 100 240 V AC electrical outlet or the Car charger cable connected to the cigarette lighter socket 12 V DC in a car The Bluetooth handset charger cannot recharge the Bluetooth handset from the EXPLORER 500 battery The EXPLORER 500 must be connected to external power 2 Connect the Bluetooth charger cable to the charging
39. new Profile is now added and can be selected from the lists of primary and secondary Profiles when you set up your interfaces TT 98 122274 Q Administration 132 Chapter 5 Using the web interface Using a Traffic Flow Template What is a Traffic Flow Template A Traffic Flow Template TFT is a packet filter list allowing the Core network and the EXPLORER 500 to classify packets received from the external network into the proper PDP Packet Data Protocol context A TFT consists of from one and up to eight packet filters each identified by a unique packet filter identifier A packet filter also has an evaluation precedence index that is unique within all TFTs associated with the PDP contexts that share the same PDP address Information of source destination type of service etc is combined in each packet filter in the TFT Purpose of the Traffic Flow Template The purpose of the TFT is to assign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard data connection will normally be sufficient However if you need to have a video conference you may need to use a Streaming connection in order to obtain a direct connection without interruptions Your Traffic Flow Template can define these priorities so that your connection automatically switches to Streaming e g when you have a video conference Defining the Traffic Flow Template To define a n
40. on page 68 Note 4 Max 7 devices including voice and data devices can be connected simultaneously If connection fails check that the interface is enabled in the EXPLORER 500 If the Bluetooth icon is not present in the display Main screen and in the Dashboard in the web interface the interface is disabled See Enabling or disabling an interface on page 50 If the interface is enabled but connection fails refer to the Troubleshooting Guide on page 148 TT 98 122274 Q Using a computer 70 Chapter 4 Using the interfaces Creating a dial up connection Do as follows D The following description is for Windows XP If you are using a different operating TT 98 122274 Q system the procedure may be different Start up your computer and the EXPLORER 500 Connect the USB cable between your computer and the USB connector on your EXPLORER 500 or place your paired Bluetooth computer close to the EXPLORER 500 For information on Bluetooth see Using a computer with Bluetooth on page 70 On your computer select Connect To from the Start menu Select Show All Connections Open the New Connection Wizard and click Next Select Connect to the Internet and click Next Select Set up my connection manually and click Next Select Connect using a dial up modem and click Next If other modems are installed the Wizard now shows a list of all installed modems For USB select Thrane amp Thrane EXPLORER port 1 or 2 from the list For Bluet
41. other settings defining the mode in which data is transmitted on an interface For example a Profile is used to define whether a connection should be a Standard or Streaming connection You can select between a number of predefined Profiles or define your own Profiles for your data transmission DA If you have selected more than one Profile one primary and one or more secondary Profiles for an interface you must define a Traffic Flow Template before you can establish a valid connection In the EXPLORER 500 you need an Administrator password to define Profiles and Traffic Flow Templates NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the EXPLORER 500 makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected to the LAN interface of the EXPLORER 500 it is necessary to use a switch as the EXPLORER 500 only has one LAN connector If more than one user is connected using a switch you must select Router mode to use the NAT of the EXPLORER 500 TT 98 122274 Q Setting up the interfaces 96 Chapter 5 Using the web interface Configuring the USB interface DM The USB interface cannot be turned off it is always on For an explanation of each of the data settings see Description of data settings on p
42. short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 03 Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 Inthe phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK window TT 98 122274 Q Using the phone book 83 Chapter 5 Using the web interface Call log Information on total usage To enter the CALLS window select CALLS from the left navigation pane The CALLS window contains information on usage for circuit switched connections The listed information includes e Time connected using Standard Voice and e time connected using 3 1 kHz A
43. start or stop a Standard data session using the display menus do as follows 1 Select CONNECT 2 Select the Standard profile you want to start or stop The list only shows profiles that have been selected for the LAN interface TT 98 122274 Q 38 Chapter 3 Using the display and keypad For information on how to set up the LAN interface see Configuring the LAN interface on page 99 3 Select START or STOP and confirm Calls menu To see a list of calls and data sessions do as follows 1 Select CALLS 2 Select one of the following e MISSED to see a list of incoming calls that were not answered e RECEIVED to see a list of incoming calls that were answered e OUTGOING to see a list of outgoing calls or data sessions D Local calls are not registered 3 Select a call from the list to see details such as time date and phone number If there was an error the call log shows the cause of the error when possible When there are more than 100 calls in the list the oldest calls are automatically deleted to make room for new calls If you need to preserve the call log you can export it to a file using the built in web interface For further information see Exporting the call log on page 84 TT 98 122274 Q 39 Chapter 3 Using the display and keypad Settings menu Point now Important 4 This function will interrupt any ongoing calls or sessions If you need to repoint the antenna select SETTINGS gt POI
44. the EXPLORER 500 rotate the EXPLORER 500 left or right until it points in the correct horizontal direction known as the Azimuth Refer to Pointing data on page 21 Hold the battery module and the support bracket while moving the antenna Do not place your hands on the antenna 2 Tilt the EXPLORER 500 slowly up or down until it points in the correct vertical direction known as the Elevation Hold the battery module and the support bracket while moving the antenna Do not place your hands on the antenna gt Make sure all cables are connected before fine adjusting the antenna position If you connect cables after the final adjustment of the antenna position you may accidently move the antenna cancel 45 0 dBHz ok en 3 After passing the PIN screen the display shows the current satellite signal strength Use this information to fine adjust the antenna position as shown in step 1 and 2 Remember not to touch the antenna part OZA When fine adjusting the antenna the display may take a while to update the signal strength Wait a second or two after each move to make sure the display is updated TT 98 122274 Q 24 Chapter 2 Getting started If the right most part of the signal strength bar is grey it indicates that the level has previously been higher than the current level 2 eee CANCEL 50 1 dBHz OK La ae When you have the highest signal strength you can obtain press OK on
45. the Bluetooth device usually by a tone press the button on the device to accept pairing The new device should now be paired with the EXPLORER 500 and added to the list of Paired devices This list is accessed from the left menu of the Bluetooth window in the web interface As long as the Bluetooth device is in the list of Paired devices you can always reconnect the device to the EXPLORER 500 without further setup Viewing paired devices To see a list of devices that are paired with the EXPLORER 500 do as follows 1 Access the web interface Refer to The web interface on page 74 2 Select SETTINGS gt Bluetooth gt Paired devices The list shows all devices that are paired with the EXPLORER 500 You can see the name Class of Device status whether or not a device is currently connected and local phone number You can also see paired devices in the display Select PROPERTIES gt BLUETOOTH DEVICES in the display menu system to see a list of all paired devices Unpairing devices To remove a device from the list of Paired devices do as follows 1 Access the web interface and select SETTINGS gt Bluetooth gt Paired devices 2 Inthe Paired devices list click Unpair next to the device you want to remove DA If you need to unpair an EXPLORER Bluetooth Handset make sure the handset is connected to the EXPLORER 500 while you unpair it If you select Unpair while the handset is not connected it will automatically be pa
46. 39558800 LAN a Forward if no reply Enabled 004539558800 when unanswered in PUKI Bluetooth 3 1 KH2 AUDIO Phone Fax Forward all calls Enabled J Oo Call forward Forward when busy I Enabled Call barring Call waiting Forward if not reachable Enabled 7 Line identification Forward if no reply I Enabled I when unanswered in 20 Sec Closed user group DATA Enabled J Enabled Common Forward all calls Advanced Forward when busy m m m m Language 5 Do Forward if not reachable Enabled PROPERTIES Forward if no reply Enabled when unanswered in zo Sec z ADMINISTRATION l C I T LApply _Cancel SITE MAP Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated k im internet 4 For each call type select Enabled next to the situation s in which you want to forward incoming calls Next to the enabled items type in the phone number you want to forward the call to If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call Click Apply TT 98 122274 Q Setting up the interfaces 112 Call barring Chapter 5 Using the web interface You can bar incoming and or outgoing calls to and from the EXPLORER 500 Do as follows l 2 3 Se
47. 4 Q Administration 127 Chapter 5 Using the web interface Saving a configuration to a file If you need to reuse a configuration in another EXPLORER 500 you can save your current configuration to a file which can then be loaded into the other EXPLORER 500 Do as follows l 2 3 In the ADMINISTRATION window under Configuration click Save Accept the default destination file name or type in the destination file name and location Click OK The configuration is now saved to a file This file is used to load the configuration into another EXPLORER 500 See the next section Loading a configuration from a file l 2 3 In the ADMINISTRATION window under Configuration click Load Click Browse to browse to the file you want to import Then click Open Click Load The new configuration is now loaded into your EXPLORER 500 Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under Administrator logoff in the ADMINISTRATION window Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions D Thrane amp Thrane does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff
48. AN LaunchPad is a computer application used to control terminals in the BGAN system LaunchPad is provided on the Inmarsat BGAN CD ROM supplied with your EXPLORER 500 For information on how to use the LaunchPad refer to the manual on the Inmarsat CD ROM Additionally it is possible to control the EXPLORER 500 using AT Commands Refer to Appendix B AT commands Antenna The white part of the EXPLORER 500 is the antenna module The antenna module comprises a GPS Global Positioning System antenna a BGAN antenna and a Bluetooth antenna Compass The EXPLORER 500 also provides a compass to help positioning the antenna For further information on how to use the compass see Pointing the antenna on page 21 Battery The EXPLORER 500 comes with a rechargeable battery which is easily inserted The battery is automatically recharged when power is applied to the EXPLORER 500 Steady green light indicates that the battery is charging SIM card The SIM Subscriber Identity Module card used for the EXPLORER 500 is a standard SIM card which is acquired from the Airtime Provider The EXPLORER 500 requires a SIM card to go online and to access the settings of the EXPLORER 500 Without a SIM card you can only see the Main screen of the display system showing battery status etc Using the web interface you can view the Dashboard of the EXPLORER 500 and upload software without inserting a SIM card Upload of software however requires an Ad
49. C Jack 2 5 mm positive center a Performance depends on a wide range of factors and actual usage AC DC adapter UP05010 15P Item Specification AC input range 100 to 240 V AC 47 to 63 Hz DC output 15 V DC 50 W SIM interface Specifications Item Specification Slot type Standard SIM card holder TT 98 122274 Q 157 Phone Fax interface Connector pin out Appendix A Technical specifications The pin out for the Phone Fax connector is as follows RJ 11 Connector Pin NEGON 1234 DAS 1 INC 2 Tip 3 Ring Female Receptacle 4 NC Specifications Item Specification Connector type RJ 11 female Impedance 180 Q 750 Q 150nF Max cable length 100 m 80 Q Max units connected One unit TT 98 122274 Q 158 Appendix A Technical specifications LAN interface Connector pin out The pin out for the LAN connector is as follows RJ 45 Connector Pin Function 12365678 1 Rx 2 Rx 3 Ix 4 NC Female Receptacle 5 NC 6 Tx 7 NC 8 NC Specifications Item Specification Connector type RJ 45 female MDI X IEEE 802 3 10 100BaseT Standard ISO IEC 8877 1992 and IEEE 802 3 1998 Edition Max data rate 10 100 Mbps Max cable length 100 m 328 ft with Cat5 UTP TT 98 122274 Q 159 Appendix A Technic
50. DZ The method for pairing devices may vary depending on your Bluetooth device Consult your Bluetooth device documentation for information Do as follows to pair the devices l 2 Connect a computer to the EXPLORER 500 e g using the LAN interface Start up the EXPLORER 500 Refer to Getting started on page 11 Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER 500 Access the web interface from your connected computer For further information see The web interface on page 74 Select SETTINGS gt Bluetooth and make sure that Bluetooth is Enabled From the left menu of the Bluetooth window select Add device Note that you can pair maximum 7 devices If you have already paired 7 devices you have to unpair a device before you can pair a new one For information on how to unpair devices see Unpairing devices on page 109 Click Search The EXPLORER 500 now searches for Bluetooth devices DM The search procedure can take up to 2 3 minutes The list is not updated dynamically Click Update to see new found devices Click Update When the device you want to pair appears in the list click Pair next to the device TT 98 122274 Q Setting up the interfaces 108 Chapter 5 Using the web interface 10 Enter the passkey of your Bluetooth device The default passkey for a Bluetooth headset is often 0000 Otherwise refer to the manual for your Bluetooth device 11 When you are prompted from
51. Do not transmit data that 02109 ciphering off requires ciphering TT 98 122274 Q 152 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 02200to Ethernet Ethernet data session could See the display call log for 02209 Connection not be established the cause of the error Failed Refer to Calls menu on page 39 If the problem persists contact your distributor 02400to Invalid The EXPLORER 500 is not The EXPLORER 500 02409 Battery able to detect the battery requires an original Thrane type amp Thrane battery The reason may be one of If you are already using an the following original Thrane amp Thrane y i battery when you see this e You are not using an SE alarm contact your original Thrane amp distributor f t Thrane battery istributor for support e The battery is defective 02600to Antenna The EXPLORER 500 is not Do not use the terminal 02609 Failure able to detect the state of Contact your distributor the antenna relay 02800to Bluetooth The list of paired Bluetooth Unpair a paired device to 02809 Device devices is full The make room for a new one Database Full EXPLORER 500 does not For informationon how to allow more than 7 paired unpair devices see devices Unpairing devices on page 109 02810 to Bluetooth Too many Bluetooth Unpair a device The alarm 02819 overload devices are in sleep mode may take a while to b
52. EI IMSO ISDN ISP kbps LAN LaunchPad MAC TT 98 122274 Q Glossary A framework signed by Member States GMPCS System Operators Terminal Manufacturers and Service Providers The GMPCS MoU mark allows GMPCS subscribers to take terminals anywhere and use them in countries where they are licensed General Packet Radio Service A standard for wireless communications which runs at speeds up to 115 kbps compared with current GSM Global System for Mobile Communications systems 9 6 kbps Global Positioning System A system of satellites computers and receivers that is able to determine the latitude and longitude of a receiver on Earth by calculating the time difference for signals from different satellites to reach the receiver International Mobile Equipment Identity A unique number given to every single piece of mobile phone equipment IMEI numbers are stored in a database containing all valid mobile phone equipment International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS Integrated Services Digital Network An international communications standard for sending voice video and data over digital telephone lines or normal telephone wires ISDN supports data transfer rates of 64 kbps Internet Service Provider kilobits per second Local Area Network A system that lin
53. EXPLORER 500 USER MANUAL DY inmarsat Thrane amp Thrane A S info thrane com e www thrane com Thrane amp Thrane TT 3710A EXPLORER 500 Document number TT 98 122274 0 Release date 21 January 2008 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane amp Thrane A S Copyright 2008 Thrane amp Thrane A S All rights reserved Trademark acknowledgements e Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States e EXPLORER is a registered trademark of Thrane amp Thrane A S in the European Union and the United States e Bluetooth is a registered trademark of Bluetooth SIG e Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries e Inmarsat is a registered trademark of the International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc e Inmarsat s product names are either trademarks or registered trademarks of Inmarsat e Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company Addresses www thrane com Denmark Denmark Norway Company headquarters Thrane amp Thrane Aalborg Thrane amp Thrane A S Thrane amp Thrane Norway AIS Lundtoftegardsvej 93 D Bergerveien 12 Porsvej 2 DK 2800 K
54. GES The terminal will switch on when external power is connected Yes C No CALLS BACKLIGHT SETTINGS Timed J 10 Seconds 5 USB Set level LAN CONTRAST Bluetooth Automatic Phone Fax Set level Common AUDIO INDICATORS Advanced Pointing on C off Language Messages E on C off PROPERTIES Alarm on off ADMINISTRATION STEALTH MODE HELPDESK Stealth Enable Disable Apply Cancel SITE MAP Power up behavior Pointing at power up If the EXPLORER 500 is placed in a fixed position it may not be necessary to go through the pointing process every time the EXPLORER 500 is powered You can set up the EXPLORER 500 to automatically establish a connection to the BGAN network if you know that the signal strength is sufficient 1 In the Power up section of the SETTINGS window select whether or not pointing is required at power up e To go through the pointing process every time the EXPLORER 500 is powered select Yes TT 98 122274 Q EXPLORER 500 settings 92 Chapter 5 Using the web interface e To have the EXPLORER 500 automatically register itself on the network every time the EXPLORER 500 is powered select No 2 Click Apply If you have selected that pointing is not required at power up the start up procedure will be as follows 1 Power up 2 Enter the PIN After the PIN is accepted the EXPLORER 500 immediately tries to connect to and register on the BGAN network UZA gt Be aware that w
55. INISTRATOR LOGON window see the previous section Thrane amp Thrane net of BT Gin DASHBOARD RESET ADMINISTRATOR PASSWORD PHONE BOOK Reset code MESSAGES Reset Cancel CALLS SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP Pa 4 OCE tere 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name Admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password TT 98 122274 Q Administration 126 Changing the administrator password Do as follows Chapter 5 Using the web interface 1 After entering the Administrator user name and password in the ADMINISTRATION window locate the section Change administrator logon Thrane amp Thrane BATTERY SIGNAL A000000 DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS PROPERTIES ADMINISTRATION Call charges Log handling Profiles Traffic flow templates SIM Lock User permissions 2 Type in the existing user name sa BTA kX Please remember to log off after use Change administrator logon User name New password Retype new password Change Configuration Save configuration to file Load configuration from file Administrator logoff Logoff 3 Type in the new password and retype the password on the next line 4 Click Change At the next logon the new password is required TT 98 12227
56. If the call type used for a call to the EXPLORER 500 is not selected in the web interface the connected phone will not ring TT 98 122274 Q Using a phone or fax machine 53 Connecting Chapter 4 Using the interfaces an analog phone or a fax machine Before connecting to the Phone Fax interface To connect a phone or a fax machine to the Phone Fax connector you need an analog telephone cable with an RJ 11 connector For specifications and pin out refer to Phone Fax interface on page 158 Connecting to the Phone Fax interface Do as follows 1 2 If co Connect the cable to your phone or fax machine Connect the other end of the cable to the Phone Fax connector on the EXPLORER 500 Oke Power up the EXPLORER 500 and point the antenna as described in Pointing the antenna on page 21 Check the connection by making a phone call or sending a fax See Making or receiving a phone call with the EXPLORER 500 on page 57 or Sending or receiving a fax message on page 62 nnection fails check that the interface is enabled in the EXPLORER 500 If the analog phone icon is not present in the display Main screen and in the Icon bar of the web interface the interface is disabled See Enabling or disabling an interface on page 50 If the interface is enabled but connection fails refer to the Troubleshooting Guide on page 142 TT 98 122274 Q Using a phone or fax machine 54 Chapter 4 Using the interfaces Connecting
57. K Enabled C Disabled MESSAGES ACTIVE INCOMING PORT DESTINATION IP DESTINATION PORT fo 0 0 0 fo 0 0 0 fo 0 0 0 fo 0 0 0 fo 0 0 0 CALLS xI a SETTINGS USB LAN Port forwarding Bluetooth Phone Fax Common Advanced SOOO fs rc fe E p x E Be m E 1 E p E E bo E poi cance Language PROPERTIES ADMINISTRATION E E 7 TT 98 122274 Q Setting up the interfaces 102 7 8 Chapter 5 Using the web interface Select Enabled to globally enable port forwarding Type in the port number of the Incoming port Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 Type in the Destination port number Repeat step 3 to step 5 to set up port forwarding to additional servers In the Active column select which ports should have port forwarding activated Click Apply You can now access the mail server from the Internet using the external IP address of the EXPLORER 500 TT 98 122274 Q Setting up the interfaces 103 Chapter 5 Using the web interface Configuring the Bluetooth interface For an explanation of each of the data settings see Description of data settings on page 95 The section Preparing the EXPLORER 500 for Bluetooth pairing on page 107 explains the settings under INTERFACE STATUS To configure the Bluetooth interface do as follows 1 Select SETTINGS gt Bluetooth Thrane amp Thrane BATTERY e a SIGNAL
58. LETE ALL OPEN 5 SECONDS DELETE MESSAGE ON be seine lt streaming profile 1 gt OFF 60 SECONDS lt streaming profile 2 gt TIMED lt streaming profile 3 gt SET LEVEL START MISSED STOP MESSAGES RECEIVED CONNECT OUTGOING CALLS BACKLIGHT SETTINGS CONTRAST PROPERTIES POINT NOW HELP DESK DISPLAY AUDIO INDICATOR AUTOMATIC SET LEVEL INTERFACES STEALTH MODE POINTING POWER UP MODE AUTOMATIC MESSAGES LANGUAGE MANUAL ALARM RESTORE SETTINGS 1 lt device gt 2 lt device gt BLUETOOTH DEVICES yedeiies PHONE FAX ON GPS STATUS iene BLUETOOTH ee TERMINAL 5 lt device gt LAN MOBILE NUMBERS enS ON ee 7 lt device gt ENABLED OFF ALARM LIST DISABLED IP ADDRESS HARDWARE SOFTWARE IMEI UNIT SER NO MAIN PCB NO PSM PCB NO MAC The next section shows an overview of the start up sequence before entering the menu system The menus are further described in the following sections of this chapter TT 98 122274 Q 32 Chapter 3 Using the display and keypad Display during start up Start up sequence There are different options for the start up procedure The complete startup procedure is described in Chapter 2 Getting started This section only describes the behavior of the display during normal startup After power on you are asked for a PIN ENTER PIN CANCEL OK Say ve mrt CANCEL 50 1 dBHz oK Sa ae When you p
59. LORER 500 Contact your distributor 00200to Battery Error Error during Only use the 00209 communication with the EXPLORER 500 with battery external power supply Contact your distributor 00210 to SIM Module The SIM interface on the Contact your distributor 00219 Error EXPLORER 500 cannot be used 00220to USB Module The USB interface on the Contact your distributor 00229 Error EXPLORER 500 cannot be used 00230to Temperature The system is in danger of Do not use the 00239 Sensor FATAL overheating EXPLORER 500 Contact your distributor 00240to Temperature Automatic adjustment of Contact your distributor 00249 Sensor Error the display contrast does not work 00250to Bluetooth Bluetooth cannot be used Contact your distributor 00259 Module Error 00260to System Error The EXPLORER 500 cannot Contact your distributor 00269 communicate on the satellite network 00270to Voice Module Voice services cannot be Contact your distributor 00279 Error accessed by the EXPLORER 500 TT 98 122274 Q 150 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 00280to Ethernet The Ethernet interface on Contact your distributor 00289 Module Error the EXPLORER 500 cannot be used 00290to Power Supply Power on off charging Contact your distributor 00299 Error and or LED control may be out of function 00300to GPS Module The GPS module i
60. NT NOW This will bring you to the Pointing screen described in Pointing the antenna towards the satellite on page 24 Setting the display backlight To adjust the backlight of the display do as follows 1 Select SETTINGS gt DISPLAY gt BACKLIGHT 2 Select one of the following e ON to have constant backlight e OFF to turn the backlight off TIMED to set how long the light should be on after the last key was pressed 2 5 10 30 or 60 seconds e SET LEVEL to set the level of backlight 1 to 7 Setting the display contrast To adjust the contrast of the display do as follows 1 Select SETTINGS gt DISPLAY gt CONTRAST 2 Select one of the following AUTOMATIC to let the EXPLORER 500 automatically adjust the contrast according to the temperature The contrast of the display is affected by the temperature The EXPLORER 500 can automatically adjust the contrast so that the display looks the same regardless of changes in the temperature SET LEVEL to set the contrast manually 1 to 7 TT 98 122274 Q 40 Chapter 3 Using the display and keypad Turning audio indicators on or off The EXPLORER 500 has audio indicators to indicate an event You can turn each of these audio indicators on or off 1 Select SETTINGS gt AUDIO INDICATOR 2 Select one of the following e POINTING a sound to indicate the signal level during pointing e MESSAGES a sound to indicate that a message has arrived ALARM a
61. OTAL lists the totals for each connection The list shows the time connected for voice and Streaming data and MB transferred for Standard data TT 98 122274 Q The Dashboard 80 Chapter 5 Using the web interface Pointing using web interface Instead of using the display for observing the signal strength you can view and accept the signal strength in the web interface Do as follows 1 From the TERMINAL section of the Dashboard click the link Go to pointing mode The Pointing window opens and the EXPLORER 500 enters pointing mode the antenna The frequency of the sound increases with the signal strength To toggle the pointing sound on off press amp or Won the keypad of the DA At this point the EXPLORER 500 may make a sound This sound is used for pointing EXPLORER 500 2 Point the antenna as described in Pointing the antenna on page 21 while observing the signal strength in the web interface 3 When you have obtained the highest signal strength you can get click Accept WARNING After accepting the signal strength keep the minimum safety Ay distance of 0 6 m to the antenna The antenna may radiate microwave power as soon as the signal strength is accepted The web interface now returns to the Dashboard and the EXPLORER 500 tries to establish a connection and register on the BGAN network TT 98 122274 Q The Dashboard 81 Chapter 5 Using the web interface Using the phone book General usage Overview
62. Profile is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined Profiles or define your own Profiles for your data transmission If no Traffic Flow Template TFT is defined the Primary Profile for an interface is used for all traffic on that interface See What is a Traffic Flow Template in the next section For further information on Profiles refer to the 3GPP standard TS 23 107 Selecting the Profiles for an interface When you set up your interface you select the Profiles to use for that interface You select a Primary Profile and optionally one or more Secondary Profiles For further information on how to select the Profiles see the Configuring sections for the individual interfaces in this chapter TT 98 122274 Q Administration 130 Chapter 5 Using the web interface Defining new Profiles When you define your Profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription will automatically be used To define a new Profile do as follows 1 From the left navigation pane select ADMINISTRATION gt Profiles Thrane amp Thrane gan in BATTERY SIGNAL 0000000 Oo ae BT Standard Streaming Streaming Streaming ser defined 1 User defined 2 User defined DASHBOARD PHONEBOOK Trafic Background Streaming Streaming Streaming Subscribed zj Subscribed x
63. Q Table of Contents Using the EXPLORER Bluetooth Handset GHANGEM akcccanssucrsnodeanntanestubaenodcaeadanaavare 73 What s neXt tags snes ien E E 73 Using the web interface In this chapter 2 0 0 0 cccccsscsessseesesecsesssesseseceseseeecseseeeescseceeseseeeeeeeeeseseeecees 74 Introduction o eeoneeneeeeeeeeeessesetestsresteststesrertetesreneeresrsnreressesssneseenesenreeessenee 74 The webinterate siets mennina EERE 74 Accessing and navigating the web interface cccccscssecsecseeeseeseeeeeseeeseeeeees 76 Entering the SIM PIN in the web interface csscscssccsscssecescsseessesseeeteeseeseeceees 78 The Dashboard 5g ceca sti ccc ka excite oot enc eerie tacos 79 OVENI EN ieee ee eae E E er ne En Meee aE eee 79 Terminal DMO DENIES sariinissiossne ienaa e anaE E a e EEEE EEE 79 Managing calls and data sessions cscssscssecceseeesssceeceseceeeceeceeeceeeeceeeeaeeeeesnees 80 Pointing using web interface sicccsscdesacsststacasesacalaccasasdanncescubunscbancecensssacebaatawgacecuaesas 81 Using the phone book ccecessescsessesesssecsescesescseesesesseseesseseseeeceeseeaees 82 General usag eerren eee eee te Ep ene ir ete eer ee Perce enon eee eee pore 82 Editingiphone BOOK SPINES srsiissski isise seinas stassera ss sederdsesmcawasnatetawnryanans 83 Callo oee E E E 84 Information on total usage scicticcccccssecssantscaesccdadacsanslinazesncalicersniansasescanbaanddeatonanses 84 Exporung thecal log cat petit onerar AEE E E
64. RTIES menu shows the voice mail number To view the voice mail number select PROPERTIES gt VOICE MAIL NUMBER If the voice mail number is not available the display reads NO INFORMATION AVAILABLE TT 98 122274 Q 44 Chapter 3 Using the display and keypad Alarm list If an error is present in the system an alarm will be issued For information on how new alarms are presented see Display of alarm messages on page 149 To view the list of currently active alarms enter the menu system and select PROPERTIES gt ALARM LIST The alarms are listed with their ID numbers To see the name and time stamp of the alarm press OK Use A and to scroll through the name ID and time stamp If the text is too long press OK P to scroll through the rest of the text Help desk If you need support regarding airtime you may call the Airtime Provider help desk To see the help desk number select HELP DESK in the menu system The display will show the name and phone number of your Airtime Provider if it is available on the SIM card If the information is not available on the SIM card you can use the built in web interface of the EXPLORER 500 to store the help desk name and number For further information see Accessing the Help desk on page 136 TT 98 122274 Q 45 Chapter 3 Using the display and keypad Dynamic information in the display Types of display information Text in the display can be
65. Subscribed zj MESSAGES Maximum CALLS bit rate Ul 0 32 64 128 a o o kbps SETTINGS Maximum PROPERTIES bit rate DI o 32 64 128 p o J kbps ADMINISTRATION Guaranteed BAN Gi bit rate Ul o 32 64 128 o J J kbps Log handling kbps il Guaranteed pronos bit rate DI 0 32 64 128 fp J o Traffic flow templates kbps SIM Lock Delivery Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed User permissions Maximum HELPDESK SDU size 0 0 0 0 o o o Byte SITE MAP Sie error Subscribed Subscribed Subscribed Subscribed Subscribed z Subscribed z Subscribed zj Residual bit 5 Subscribed Subscribed Subscribed Subscribed Subscribed a Subscribed Subscribed error ratio Delivery of erroneous Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed A SDUs Transfer delay ms 0 0 a 0 a o o Traffic handling Subscribed Subscribed Subscribed Subscribed Subscribed zj Subscribed x Subscribed zj priority Apply Cancel off _ internet 4 2 In one of the User defined columns fill in the top field with the name of your Profile 3 In the Traffic class row of your new Profile select a class from the drop down list For best performance choose the right traffic class for your application In general Standard data Background is best suited for TCP IP applications and Streaming data is best suited for UDP traffic e g live video or audio You may select one of the foll
66. a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 90 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all messages in Inbox to delete all read messages in the Inbox Handling messages 89 Chapter 5 Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message from the EXPLORER 500 on page 86 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane Thrane amp Thrane BATTERY ra SIGNAL 0000000 o ae BT SMS service center 870772001799 Edit DASHBOARD Voice mail number PHONE BOOK Include message in reply C yes No MESSAGES Inbox Delivery notification Cyes No Write message Apply Cancel Outbox Sent Message settings CALLS SETTINGS PROPERTIES 2 Ifyou want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages
67. accepted TT 98 122274 Q 25 Chapter 2 Getting started Using a fixed EXPLORER 500 semi fixed installation You can keep the EXPLORER 500 in a fixed position using the Pole mount kit for EXPLORER 500 See Options and accessories on page 141 for information on type number Note 4 The EXPLORER 500 is not suited for permanent outdoor installation Do as follows 4 a Mount the EXPLORER 500 on a pole ora wall for example using the Pole mount kit A size M6 thread fits into the mounting bush in the back of the EXPLORER 500 Start up the EXPLORER 500 and point the antenna as described in Pointing the antenna on page 21 Accept the signal strength by pressing OK on the EXPLORER 500 keypad Fasten the EXPLORER 500 in the pointed position You only have to point the antenna once when you mount it Using a computer connected to the EXPLORER 500 you can set up the EXPLORER 500 to skip pointing at power up Refer to Pointing at power up on page 92 TT 98 122274 Q 26 Chapter 2 Getting started Making the first call Introduction After connecting cables entering the PIN and pointing the antenna you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call with the EXPLORER 500 on page 57 Making a call from the EXPLORER 500 Your phone must be connected to the relevant interfac
68. age 95 To configure the USB interface do as follows 1 Select SETTINGS gt USB BATTERY C W doses mmm OS oe BT INTERFACE STATUS DASHBOARD USB interface Enabled PHONE BOOK TCP IP MESSAGES Dynamic IP address CALLS Static IP address J J J SETTINGS IP Header compression Enabled Disabled USB APN LAN r Bluetooth ae Phone Fax SIM default Common C Network assigned Advanced C User defined JBGAN INMARSAT COM Language User name PROPERTIES Password ADMINISTRATION PROFILES HELPDESK Primary of eee reaming SITE MAP Streaming 64 Streaming 128 User defined 1 User defined 2 User defined 3 Secondary Streaming 128 User defined 1 User defined 2 User defined 3 PROFILE CIDS Profile Cid Standard d Apply Cancel 4 Done CEE yc Le 2 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static IP address type in the address To check this setting on your computer see the TCP IP properties of the USB connection on your computer 3 Under IP Header compression select Enabled or Disabled TT 98 122274 Q Setting up the interfaces 97 Chapter 5 Using the web interface If you select Enabled the Header information of each data packet will be compressed leaving more bandwidth for the actual data For further information see Header compression on page 95 4 Select the source of the APN There are four options for s
69. ail service number to hear the voice mail To find your voice mail service number select MESSAGES gt Message settings from the left navigation pane and locate the Voice mail service number Note that the voice mail number is only shown if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription TT 98 122274 Q Handling messages 88 Options for Chapter 5 Using the web interface new SMS messages To see new messages click MESSAGES from the left navigation pane Besi des viewing the new messages you have a number of options for what to do with each message Options for The Click Read to move it to your Inbox containing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 90 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox D New messages cannot be deleted until they have been moved to the Inbox SMS messages in the Inbox messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options TT 98 122274 Q Click Reply to reply to
70. al specifications USB interface Connector pin out The pin out for the USB connector is as follows Mini B Pin Function 1 NC 2 D 3 Dt Female Receptacle 4 NC 5 GND Specifications Item Specification Version 1 1 Slave Connector type Mini B female Max data rate 12 Mbps Max cable length 5 m 16 4 ft Max units connected 7 physical devices Driver Proprietary enclosed on CD with the product TT 98 122274 Q 160 Appendix A Technical specifications Bluetooth interface Specifications Item Specification Version 1 2 Standard Power Class 1 The Class 1 interface also supports Class 2 and Class 3 peripherals if they support RSSI Received Signal Strength Indicator Antenna Integrated in transceiver unit Physical media Frequency Hopping Spread Spectrum RF Max data rate 721 kbps 57 6 kbps Frequency 2400 to 2483 5 MHz Max coverage outdoor 100 m 328 ft Max number of devices 7 connected Profiles supported Cordless Telephony Profile CTP Service Discovery Application Serial Port Profiles SPP e Dial up Networking DUN e LAN Access Profile LAP e Headset Profile HSP a Performance depends on a wide range of factors and actual usage TT 98 122274 Q 161 Appendix A Technical specifications Built in antenna Specifications Item Specification Type Directional patch array manually
71. all or 2 force a 3 1 kHz Audio call before the number For further information see Overriding the default outgoing call type on page 52 TT 98 122274 Q Setting up the interfaces 104 Chapter 5 Using the web interface 3 For data devices the settings are listed under the Bluetooth profile that is used Dial up network or LAN The next steps describe the settings available under a Bluetooth profile BLUETOOTH LAN DE ICES IP Header compression Enabled Disabled TCP IP Dynamic IP address Static IP address APN C Common SIM default C Network assigned C User defined JBGAN INMARSAT COM User name Password PROFILES Primary Secondary User defined 3 Apply Cancel 4 Under IP Header compression select Enabled or Disabled For information on Header Compression see Header compression on page 95 5 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static address type in the address This is the IP address used externally on the satellite network To check this setting on your computer see the TCP IP properties of the Bluetooth connection 6 Under APN select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options Comm
72. ane EXPLORER port 1 and Thrane amp Thrane EXPLORER port 2 should be displayed 13 Create a dial up connection as described in Creating a dial up connection on page 71 Connecting to the USB interface This section does not describe configuration of the USB interface For information on configuration see Configuring the USB interface on page 97 If you are connecting your computer to the USB interface for the first time see First time setup of USB on page 67 To connect to the USB interface do as follows l 2 Power up your computer Connect the USB cable to the USB port of your computer Connect the other end of the cable to the USB A connector on the EXPLORER 500 Power up the EXPLORER 500 and point the antenna as described in Getting started on page 11 To enable communication on the USB interface open your dial up connection as described in the following steps DA The following description is for Windows XP If you are using a different operating system the procedure may be different In Windows XP select Connect To from the Start menu Select the dial up connection created for this USB connection Click Dial and wait for the connection to be established Then start your Internet browser or mail program If connection fails refer to the Troubleshooting Guide on page 147 TT 98 122274 Q Using a computer 68 Chapter 4 Using the interfaces Using 64 kbps UDI ISDN through the USB interface You can
73. ard Voice connection or a 3 1 kHz Audio connection In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone Fax or Bluetooth interface When connecting a fax or a modem you must use 3 1 kHz Audio Example If you always have a fax connected to the Phone Fax interface you can set this interface to 3 1 kHz Audio only This will mean that if an incoming Standard Voice call is received the Phone Fax interface will not ring Selecting the default outgoing call type To select the default call type for outgoing calls first connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 66 Then do as follows 1 Access the web interface See The web interface on page 74 2 From the left navigation pane select SETTINGS and select Phone Fax or Bluetooth 3 At Outgoing calls select Standard or 3 1 kHz Audio Up to 7 Bluetooth devices can be paired with the EXPLORER 500 Remember to set the call type for each paired handset in the BLUETOOTH VOICE DEVICES list Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows To use Standard Voice for the call dial 1 before the number e To use 3 1 kHz Audio for the call dial 2 before the number Example To make a call to Thrane amp Thrane in Denmark 45 39558800 forcing the connection to use Standard Voic
74. ated minimum safe distance to the antenna i e 60 cm To comply with current FCC RF Exposure limits the antenna must be installed at or exceeding the minimum safe distance shown above and in accordance with the requirements of the antenna manufacturer or supplier Antenna substitution Do not substitute any antenna for the models supplied or recommended by the manufacturer You may be exposing people to excess radio frequency radiation You may contact the manufacturer for further instructions Radiation warning WARNING Maintain a separation distance of at least 60 cm from the front face of the Ay antenna to a person You as the qualified end user of this radio device must control the exposure conditions of bystanders to ensure the minimum separation distance above is maintained between the antenna and nearby persons for satisfying RF Exposure compliance The operation of this transmitter must satisfy the requirements of Occupational Controlled Exposure Environment for work related use Only use the terminal when persons are at least the minimum distance from the front face of the antenna TT 98 122274 Q iv About this manual About this manual Intended readers This manual is a user manual for the EXPLORER 500 The readers of the manual include anyone who is using or intends to use the EXPLORER 500 No specific skills are required to operate the EXPLORER 500 However itis important that you observe all safety requirements
75. atellite Check that the antenna is pointed according to the position data 01500to SIM Card No SIM card is detectedin Insert SIM card 01509 Missing the SIM slot If the SIM card is already inserted try removing and reinserting it 01600 to SOS Calls Only The SIM card is not Enter the PIN and wait for 01609 accepted by the network network approval If the Only emergency calls are problem persists contact allowed your Airtime Provider 01700 to Registration The EXPLORER 500 has not If the problem persists 01709 For Voice yet been allowed to register contact your Airtime Failed for voice services Circuit Provider Switched 01800 to Registration The EXPLORER 500 has not If the problem persists 01809 For Data yet been allowed register contact your Airtime Failed for data services Packet Provider Switched 01900 to Temperature The temperature is too low If charging is needed move 01909 Too Low For for the battery charger to the EXPLORER 500 to a Charging operate warmer location The temperature must be above 0 C 32 F for the battery charger to operate 02000to Satellite The signal from the Check the line of sight to 02009 Signal Weak satellite is weak the satellite Be aware that window glass may reduce the signal level Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength 02100 to Ciphering Off The network has turned
76. ax or data Short Messaging Service SMS Packet data service The BGAN network supports different classes of data connection to the Internet e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Circuit switched dialed service Two types of circuit switched connection are available e Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff e 3 1 kHz Audio A high quality connection which can be used for Premium Voice G3 fax or analog modems The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality e ISDN A high quality connection which can be used for voice 3 1 kHz Audio G4 fax or 64 kbps UDI RDI data not supported by the EXPLORER 500 SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving messages Supplementary services The BGAN system also provides the following supplementary services
77. card and e how to start up the EXPLORER 500 and make the first call or data session Unpacking and assembling Unpacking Getting Started Kit Unpack the EXPLORER 500 and accessories and check that the following items are present containing Getting Started leaflet Quick Guide EXPLORER 500 EXPLORER 500 CD ROM BGAN LaunchPad CD ROM AC DC adapter USB Cable EXPLORER 500 Battery LAN Cable TT 98 122274 Q 11 Chapter 2 Getting started Inserting the SIM card The EXPLORER 500 is delivered with the battery separated from the terminal If the battery is already inserted remove it as described in Removing the battery on page 13 The SIM card is provided by your Airtime Provider Insert the SIM card as follows 1 Insert the SIM card into the SIM slot Make sure the SIM card is positioned as shown 2 Press gently until it clicks 3 Slide the lock to close the SIM slot Inserting the battery Do as follows 1 Insert the battery Make sure the battery is positioned correctly as shown 2 Press gently until it locks XS Before using the terminal the first time To ensure accurate information on the battery capacity you should fully charge then fully discharge the battery until the EXPLORER 500 closes down automatically and finally recharge the battery The EXPLORER 500 can be used during the discharging process but the remaining battery capacity may not be displayed correc
78. class AT CGCMOD PDP context modify AT CGDATA Enter data state AT CGDCONT Define PDP context AT CGDSCONT Define secondary PDP context AT CGEQMIN 3G quality of service profile minimum acceptable AT CGEQNEG 3G quality of service profile negotiated AT CGEQREQ 3G quality of service profile requested AT CGEREP Packet domain event reporting AT CGMI Request manufacturer identification AT CGMM Request model identification AT CGMR Request revision identification AT CGPADDR Show PDP address TT 98 122274 Q 169 Appendix B AT commands Command Function AT CGQMIN Quality of service profile minimum acceptable AT CGQREQ Quality of service profile requested AT CGREG GPRS network registration status AT CGSMS Select service for MO SMS messages AT CGSN Request product serial number identification AT CGTFT Traffic flow template AT CHLD Call related supplementary services AT CHUP Hang up call AT CIMI Request International Mobile Subscriber Identity AT CIND Indicator control AT CLAC List all available AT commands AT CLCC List current calls AT CLCK Facility lock AT CLIP Calling line identification presentation AT CLIR Calling line identification restriction AT CMAR Master
79. communicate using ISDN through the USB interface of the EXPLORER 500 provided that your Internet Service Provider ISP supports Unrestricted Digital Information UDI and that it is included in your subscription The how Doa 1 2 TT 98 122274 Q necessary setup is very limited so you can very quickly establish a live connection Note ever that you are charged for the time you are connected per minute rate s follows Make sure 64 kbps UDI is included in your subscription From your Airtime Provider acquire the ISP phone number User name and Password to access the 64 kbps UDI service If you have not yet installed the Thrane amp Thrane EXPLORER USB driver from the Thrane amp Thrane CD install it as described in First time setup of USB on page 67 Connect and create a dial up connection as described in Creating a dial up connection on page 71 with the following exceptions e When you are asked for a phone number type in the ISP phone number e When you are asked for User name and password type in the User name and Password provided by your ISP To enable communication simply open your 64 kbps UDI dial up connection and click Dial You now have a 64 kbps UDI connection to the Internet Using a computer 69 Chapter 4 Using the interfaces Using a computer with Bluetooth Before connecting a computer to the Bluetooth interface The EXPLORER 500 supports various Bluetooth profiles Remember to activate in
80. configuration P Automatically detect settings J Use automatic configuration script fiddress M Proxy server r Use a proxy server For LAN These settings will not apply to Reessesscsncnatasnssecssonsncesssceseasncessacnsencnensunessensebencssssenseasnccssacnsonsneusssessensnecscesesonsnssasonssensnssncnesscsseasuoeacesesensnesse fiddress fio 1 1 8 Port 80 IV Bypass proxy server for local addresses cme 2 Uncheck the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection TT 98 122274 Q Introduction 75 Chapter 5 Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface from a connected computer do as follows 1 Connect your computer to the EXPLORER 500 For further information see Using a computer on page 63 2 Start up the EXPLORER 500 For further information see Getting started on page 11 3 Open your browser and enter the IP address of the EXPLORER 500 The standard IP address is 192 168 0 1 If your EXPLORER 500 uses a different IP address you can look it up by entering the display menu system of the EXPLORER 500 and selecting PROPERTIES gt IP ADDRESS Overview of the web interface The web interface consists of the following secti
81. correct 4 Sg a ae ENTER PIN Press OK to go to the next digit ENTER PIN When OK is pressed the previous digit is _ indicated by a ar ayy ee To correct an entered digit press C to go back and use the A and W buttons again After entering the last digit with OK press OK again to apply the PIN DA At this point the EXPLORER 500 may make a sound This sound is used for pointing the antenna To toggle the pointing sound on off press A or V For further information see Using the display and keypad on page 31 You can enter the PIN using a phone or computer connected to the EXPLORER 500 For further information see Entering the SIM PIN using a phone on page 56 or Entering the SIM PIN in the web interface on page 78 TT 98 122274 Q 20 Chapter 2 Getting started Wrong PIN You have 3 attempts to enter the PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long CIA If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Pointing the antenna The importance of pointing In order to obtain the best possible signal at the lowest es possible cost it is important that the EXPLORER 500 h antenna is pointed correctly towards the satellite 3 The antenna must have a clear l
82. creen Press A or V to enter the menu system When you want to point the antenna press OK from the Main screen Emergency procedure 3 After power on cancel the PIN and then point the antenna In this mode you can only place emergency calls and only if permitted by the network You are not able to access the menu system nor to communicate on the BGAN network apart from emergency calls until you enter the PIN The display willshow ENTER PIN If you press OK you can enter the PIN No other options are available from the keypad From the web interface you can view the Dashboard and if you have an administrator password upload software TT 98 122274 Q 19 Chapter 2 Getting started Entering the SIM PIN Overview You have to enter a PIN to use the EXPLORER 500 unless the use of PINs is disabled e g from the BGAN LaunchPad The first time you are asked for a PIN you can choose to cancel press C If you cancel you are asked again after pointing is completed At that point you must enter the PIN to be able to continue Entering the PIN D If you want a different language in the display or in the web interface you may change the language after entering the PIN For further information see Selecting the language on page 42 To enter the PIN using the display and keypad do as follows l When you are asked for a PIN press OK Press A or W a number of times until the first digit is
83. cribes how to use the interfaces of the EXPLORER 500 For each connection type it describes how to connect cables and the necessary setup to establish a connection It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the data interfaces in Chapter 5 Using the web interface General Tools for setup and use Overview The display and keypad can be used for simple setup but for enhanced use and for configuration of interfaces you need to connect a computer PC laptop or similar With a computer and a browser you can use the following to set up the EXPLORER 500 e The built in web interface of the EXPLORER 500 e The BGAN LaunchPad The web interface in the EXPLORER 500 The web interface is a built in web server for setting up and controlling the EXPLORER 500 using a connected computer with a browser No installation of software is required unless the computer is connected via USB For information on how to use the web interface see Using the web interface on page 74 The BGAN LaunchPad BGAN LaunchPad from Inmarsat is a computer application for setting up terminals in the BGAN system A CD ROM with the LaunchPad is included in the delivery For information on how to use the LaunchPad refer to the user guide provided with the LaunchPad TT 98 122274 Q In this chapter 48 Services and interfaces A variety of services can be accessed from different in
84. ctive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3710A EXPLORER 500 PN 403710A TT 3682L AC DC Adapter PN 403682L UP0501Q 15P Equipment Applicability The TT 3710A EXPLORER 500 is a mobile terminal that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a mobile terminal and any destination in the world Only the Bluetooth interface of the terminal has restrictive use in France and Italy in EU The Inmarsat interface to a satellite has no restriction in use See User manual for further information Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standards ETSI EN 301489 1 ETSI EN 301489 17 and ETSI EN 301489 20 Effective use of frequency spectrum is met by conforming to the harmonized EU standards ETSI EN 301444 and ETSI EN 300328 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Place and Date Kgs Lyngby 11 May 2006 a CEO f Henrik Lunde CEO Doc no 99 122652 D Page 1 of 4 BR de Dank S Reg nr 5001 oe VOLVO m
85. ctly to the EXPLORER 500 you should use a straight cable If you are connecting a switch to the EXPLORER 500 use a crossed cable For specifications refer to LAN interface on page 159 For the LAN interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 Select Connect To gt Show All Connections from the Start menu 2 Double click Local Area Connection 3 Click Properties 4 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automatically Internet Protocol TCP IP Properties 2 x General Altemate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Br Prcvcsssccccccscesesesccnsvvssccssosscenscecsescesscecscosscoese C Use the following IP address IP address Subnet mask z Default gateway i Obtain DNS server address automatically C Use the following DNS server addresses Preferred DNS server Altermate DNS server l Advanced Cancel TT 98 122274 Q Using a computer 65 Chapter 4 Using the interfaces Connecting to the LAN interface This section does not describe configuration
86. d usually pen based computer used as a personal organizer Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Personal Identification Number A code number used to provide access to a system that has restricted access PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Restricted Digital Information Received Signal Strength Indicator 176 SAS SDU SIM Streaming TFT UDI USB VPN TT 98 122274 Q Glossary Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages A technique for transferring data such as audio or video clips so that it is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection Traffic Flow Template A packet filter list allowing the Core network and the EXPLORER 500 to classify packets received from the external network into the proper PDP context Unrestricted Digital Information A transparent 64 kbps data channel Univer
87. e The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system FleetBroadband coverage P i4 satellite F1 F i4 satellite F2 I 4 satellite F3 CE 8 F 2 eB 2 4 28 28 amp guarantee of service The availability of service at the edge of coverage areas fluctuates D The map depicts Inmarsat s expectations of coverage but does not represent a depending on various conditions The launch of the F3 satellite POR will be determined in due course TT 98 122274 Q 2 Chapter 1 Introduction Overview of the BGAN system A complete BGAN system may include the EXPLORER 500 with connected peripherals the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your EXPLORER 500 and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc Fa Packet Switched Network eS r Ma IP Router PC 7 N 4 N S ua Satellite Access Station Co 500 SAS Switch Voice and ISDN Circuit Switched Network Bluetooth L Handset aptop TT 98 122274 Q 3 Chapter 1 Introduction The BGAN services Supported services The services currently supported by BGAN comprise A Packet Switched connection to the Internet e A Circuit Switched Dialed connection for voice f
88. e For further information see e Standard phone Before connecting to the Phone Fax interface on page 54 e Bluetooth handset Pairing devices in which you can enter a passkey on page 51 To make a call from a phone connected to the EXPLORER 500 dial 00 lt country code gt lt phone number gt followed by or off hook key on analog phones off hook key on Bluetooth handsets Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the EXPLORER 500 To make a call to a phone connected to the EXPLORER 500 dial lt Mobile number gt e is the prefix used in front of the country code for international calls This is 00 when calling from most countries in Europe and from many other countries e Mobile number The mobile number of the EXPLORER 500 you are calling The first part of the mobile number is always 870 which is the country code for the BGAN system For information on your mobile numbers refer to your airtime subscription D There are two voice numbers one for 3 1 kHz Audio and one for Standard Voice Example If you are calling from Denmark and the mobile number for 3 1 kHz Audio is 870772112345 on your EXPLORER 500 and you want to make a call to the EXPLORER 500 using 3 1 kHz Audio dial 00 870 772112345 TT 98 122274 Q 27 Chapter 2 Getting started Making a call from one EXPLORER 500 to another EXPLORER 500 To make a call from o
89. e amp Thrane BATTERY C E SIGNAL 0000000 of os BT Local IP address 192 168 0 1 DASHBOARD IMEI number 353150000000311 PHONE BOOK 3 SMS service center 870772001799 ELESE ELER Software version 2 03 build EXP_2_03C 3 CALLS Unit serial number 05739357 SETTINGS Main PCB number 00000P57006441200063 PROPERTIES MAC address 00 11 CF 00 99 4F Upload Alarm list ADMINISTRATION HELPDESK hf 4 gt eg f fT E nene 7 The PROPERTIES window shows e Local IP address The local IP address of the EXPLORER 500 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 500 This is a unique number that identifies your EXPLORER 500 e SMS service center A number used to identify the SMS service center used by your EXPLORER 500 to send and receive SMS messages e Software version The version of the software embedded in the EXPLORER 500 e Unit serial number The serial number of the total unit e Main PCB number The number of the Main PCB in the EXPLORER 500 e MAC address of the EXPLORER 500 TT 98 122274 Q Properties software upload and alarm list 120 Chapter 5 Using the web interface Uploading software Introduction You can upload software from your computer to the EXPLORER 500 without entering the PIN However if the PIN is not entered you must enter the Administration user name and password The web interface also offers the possibility of
90. e blocks power Power save is blocked cleared If the alarm is not save cleared unpair one more device 02900to Network failed The EXPLORER 500 does Restart the EXPLORER 500 02909 authentication not accept the network asa ifthe problem persists valid BGAN network contact your distributor TT 98 122274 Q 153 Chapter 6 Maintenance and troubleshooting Log files Diagnostic report When contacting Thrane amp Thrane for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and select Help Desk Then click Generate report Alarm log The alarm log holds information of all alarms issued by the EXPLORER 500 The log includes the time of the error a short description location of the error etc This information can help troubleshooting errors in the EXPLORER 500 The Alarm log is not accessible from the user interface but is included when you generate a diagnostic report For information see Help desk and diagnostic report on page 136 Call log The call log holds information of up to 100 calls and data sessions to from the EXPLORER 500 The call log contains detailed information such as date time phone numbers duration Mb transferred etc for each call or data session Date and time is UTC time received from the satellite For information on how to view t
91. e dial 1 0045 39558800 followed by if calling from an analog phone or off hook key if calling from a Bluetooth handset Note 4 This will not change the default call type only the type used for the ongoing call TT 98 122274 Q Using a phone or fax machine 52 Chapter 4 Using the interfaces Phone numbers for incoming 3 1 kHz Audio and Standard Voice 3 1 kHz Audio and Standard Voice have separate phone numbers This way a person calling a phone connected to the EXPLORER 500 can select whether to use 3 1 kHz Audio or Standard Voice simply by using one of the two phone numbers XI The call type you are using must be selected in the web interface refer to the next section For information on the mobile numbers refer to your airtime subscription For information on how to make a call to the EXPLORER 500 see Making a call to the EXPLORER 500 on page 58 Selecting the incoming call type To select which call types are accepted for an incoming call first connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 66 Then do as follows 1 Access the web interface For further information see The web interface on page 74 2 From the left navigation pane select SETTINGS and select Phone Fax or Bluetooth 3 At Incoming Calls check Standard or 3 1 kHz Audio or both For Bluetooth remember to set the call type for each handset in the BLUETOOTH VOICE DEVICES list
92. e exchanged the EXPLORER 500 with another EXPLORER 500 you must install a driver as follows l 2 Power up your computer Connect the USB cable to the USB port of your computer Connect the other end of the cable to the USB PA connector on the EXPLORER 500 Power up the EXPLORER 500 as described in Getting started on page 11 Your computer should now automatically discover that new hardware is connected DAB The following description is for Windows XP If you are using a different operating system the procedure may be different On Windows XP the New Hardware Wizard will start automatically Go through the wizard as follows In the New Hardware Wizard select No not this time when you are asked if Windows can search for software Click Next Insert the Thrane amp Thrane CD ROM provided with your EXPLORER 500 into the CD ROM drive of your computer Select Install the software automatically and click Next If you get a warning that the software has not passed Windows logo testing you can safely click Continue Anyway Click Finish when the installation is complete When you finish the wizard the Thrane amp Thrane EXPLORER USB driver is installed To verify that the installation was successful display the list of modems on your computer for details refer to the documentation for your operating system TT 98 122274 Q Using a computer 67 Chapter 4 Using the interfaces Two ports called Thrane amp Thr
93. e order they were sent 6 Inthe Maximum SDU size byte row type in the maximum allowed packet size in Bytes rounded off to nearest 10 The maximum packet size possible is 1520 7 In the Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply e No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted e No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied 8 If you selected Yes in step 7 select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous 9 Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error ratio in the delivered packets 10 In the Transfer delay ms row type in the delay in ms This is the delay from data is received in the EXPLORER 500 until it arrives at the receiving end 11 In the Traffic handling priority row select from the drop down list which priority this connection should have 12 Click Apply The
94. e sex 150 9001260 OCEAN Thrane amp Thrane A S Lundtoftegaardsvej 93 D DK 2800 Kgs Lyngby Denmark ets RACE 7 45 3955 8800 F 45 3955 88 88 info thrane com www thrane com 00 2006 Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Appendix B AT commands In this appendix This appendix contains a list of AT Commands for the EXPLORER 500 Starting up an AT command session Set up your computer to use either the USB or Bluetooth interface For further information see Using the USB interface on page 67 or Using a computer with Bluetooth on page 70 Connect your computer to the USB or Bluetooth interface of the EXPLORER 500 and launch your terminal program The following section contains a list of commands that can be used with the EXPLORER 500 For further information on the AT commands refer to the following standards e ITU V 250 Serial asynchronous automatic dialing and control e 3GPP TS 27 005 ver 4 2 0 Use of Data Terminal Equipment Data Circuit terminating Equipment DTE DCE interface for Short Message Service SMS and Cell Broadcast Service CBS e 3GPP TS 27 007 ver 4 6 0 AT command set for User Equipment UE 3GGP standards are found on www 3gpp org ITU standards are found on www itu int TT 98 122274 Q 167 Appendix B AT commands List of supported AT commands
95. ed for the following purposes e To emphasize words Example Do not touch the antenna front during transmission e To indicate what the user should select in the user interface Example Select Settings gt Bluetooth and click Enabled Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page COURIER is used for the following purposes e To indicate text appearing in the display Example the Main screen shows READY e To indicate low level commands such as AT commands Example In your terminal program type ATD TT 98 122274 Q V Chapter 1 Chapter 2 Chapter 3 TT 98 122274 Q Table of Contents Safety SUMMING siosana ki E EEEE a aE aED TREE iii Antenna safety instructions ccccscssesscessceceescesecesecesecseeseeeneeesceseceaecnseees iv About this manual ssc esecscsstwesshtscecesaneveacasanncatonnen thadeshsecvses sae reenen ERARE Niii V Introduction Welcome eee E bode oreeatedeeesdeees 1 TENTS chapter asec snsicus csbvacacadaseciccaseraastentnndermensananiaxhenansadeaneasahcacatuseanatalatuxmeenies 1 The BGAN Systemi seene re Rr psa oe pre ieee eee Yee pe enme never a rene Cy 2 The BGAN SIC ES ai ostasnainad siinne aaa e ai a a a Ea 4 Features and interfaces of the EXPLORER 500 ccsscsssssssecssessssessesssesssesseesseesneeens 5 Your EXPLORER 500 terminal ccccsssssscssscssecssessse
96. ere are a number of dialing functions available in the EXPLORER 500 The following list shows the allocated special purpose numbers for the EXPLORER 500 Number Function 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answered number is an unlisted number you will not be allowed to dial back 00 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0200 followed by or off hook key Local call broadcast to all Bluetooth handsets All connected Bluetooth handsets will ring The first handset that answers takes the call 0 followed by one of the numbers 201 207 and Local call to Bluetooth handset 0301 followed by or off hook key Local call to analog phone 0900 followed by or off hook key Local call broadcast to all handsets Apart from the numbers above the EXPLORER 500 uses the following dialing prefixes TT 98 122274 Q 1 before the phone number will force the connection to use Standard Voice 2 before the phone number will force the connection to use 3 1 kHz Audio 31 before the phone number will hide the callers phone number to the recipient 31 before the phone number will show the callers phone number to the recipient where it would otherwise be hidden e g because the number
97. erent events or situations To enable or disable these audio indicators do as follows 1 In the Audio indicators section of the SETTINGS window turn the audio indicators on or off using the radio buttons Each audio indicator is explained below 2 Click Apply The EXPLORER 500 has audio indicators for the following events e Pointing The Pointing sound is used during the pointing process The frequency increases with the signal strength to help you find the maximum signal strength when pointing the antenna This setting is a default setting When the EXPLORER 500 is in pointing mode you can toggle pointing sound on off for the current pointing process using A or Von the keypad of the EXPLORER 500 However the default setting applies at the next pointing process e Messages The Message indicator is a sound indicating that a message has arrived Alarm The Alarm indicator is a sound indicating that an alarm is issued An alarm is issued if the EXPLORER 500 detects an error that requires your action Enabling activation of stealth mode In Stealth mode the EXPLORER 500 operates with no sounds nor lights However it is still possible to operate the EXPLORER 500 and the display text is in most cases readable UZAE Only enable activation of Stealth mode if you are going to use it If Stealth mode is activated by mistake it may be difficult to operate the EXPLORER 500 To enable the use of Stealth mode for the EXPLORER 500 d
98. erly and that the latch is locked The battery contacts are Clean the battery contacts if necessary dirty or damaged If the contacts are damaged replace the battery There is no light in The EXPLORER 500 may be Press C OK on the display keypad This the power indicator nor in the display when the EXPLORER 500 is switched on in Stealth Mode all lights and sounds are off will toggle Stealth Mode on off The EXPLORER 500 cannot be switched off The Power button was not pressed long enough When you switch off the EXPLORER 500 hold the power button until the display shows Switching off In rare cases it may take up to 10 seconds to switch off the EXPLORER 500 Charging error The green Power indicator flashes rapidly while the battery is being recharged The temperature is below 0 C or above 45 C Only charge the battery when the temperature is within the range 0 C to 45 C The charging voltage is less than 9 V Wait until charging begins the green Power indicator lights constantly If the battery is completely discharged and it has been out of use for a long time the charging process may take a long time to start If charging does not begin within 2 3 hours contact your local distributor or purchase a new battery TT 98 122274 Q 142 Chapter 6 Maintenance and troubleshooting
99. ery as soon as possible If no battery is inserted the symbol is not shown in the display The battery is charging The signal strength Minimum two bars are normally required to be able to make a Standard Voice call Phone Fax interface is on Bluetooth interface is on LAN interface is on USB interface is on Unread message shown next to the message in the message list Read messages shown next to the message in the message list esio o 8 pls E The current connection on the BGAN network is not ciphered Do not transmit data that requires ciphering TT 98 122274 Q 34 Chapter 3 Using the display and keypad Navigating the display and keypad Navigating with the keypad The PIN must be entered before you can access the menu system temperatures close to 25 C 13 F the display may even turn black for a moment e g when you are scrolling through a menu After 1 2 seconds with no keypad activity the Note 4 In low temperatures the display may respond slowly when a key is pressed At display will be readable again 2 pan a 8 READY r r e To access the menu system from the Main screen press A or V To move up and down in the current menu press A or V To select the current menu item or setting press OK To escape the current menu setting and return to the previous level press C e To see the hidden part of long text strings pr
100. es and allows you to open or delete each message or delete all messages CONNECT shows a list of the Streaming profiles that are defined and selected for the LAN interface using the web interface The CONNECT menu allows you to start and stop data sessions with the listed Streaming profiles CALLS shows missed received and outgoing calls and data sessions e SETTINGS allows you to e restart the pointing procedure e set display backlight and contrast e set audio indications on or off e enable or disable each interface enable or disable stealth mode a terminal mode where lights and sound are off e set the power up mode set the language used in the display and the web interface and restore settings PROPERTIES shows e known and accepted Bluetooth devices e GPS status e terminal information IP address hardware and software numbers IMEI number e mobile numbers e Voice mail number and e a list of active alarms TT 98 122274 Q 31 Chapter 3 Using the display and keypad e HELP DESK shows the phone number to the Airtime Provider if available For information on how to navigate in the menu system see Navigating the display and keypad on page 35 Menu drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER 500 lt message 1 gt Start up lt message 2 gt lt message 3 gt PIN Code lt message 4 gt 2 SECONDS L gt Pointing DE
101. ess P To move backwards in the menu system or in long text strings press lt e To adjust settings press A and V Short cuts The following short cuts are available in the menu system e To exit the menu system press and hold C for one second The display returns to the Main screen e To activate deactivate Stealth mode Press C OK When stealth mode is activated the display shows STEALTH ACTIVATED for a moment then all lights and sounds are turned off D For Stealth mode to be available it must be enabled in the EXPLORER 500 Refer to Enabling or disabling stealth mode on page 4l e To turn Pointing sound on off Press A or V from the pointing screen This action only applies to the current pointing session To turn the sound on or off for all pointing sessions select SETTINGS gt AUDIO INDICATORS gt POINTING and select ON or OFF TT 98 122274 Q 35 Chapter 3 Using the display and keypad Display text When you have not entered the menu system the Main screen shows the currently most important information Refer to Dynamic information in the display on page 46 CANCEL in the left side of the display means Press C to cancel the current operation OK in the right side of the display means Press OK to accept the current operation The menus The following sections describe each of the menus in the menu system All available settings and status items are explained To access the menu system from the ma
102. esseseeseesesseseese 141 TOU DIES MOO LNG g lde sisremare ines a 142 Status Signal Ng eissernir aa ae e eaaa a dea aE EAEE 149 Alarm MESSAGES caspases xtesarasaoesnes iatceusescecuns eee aere a Eer EN EE EEE EPERE 149 LUG L E E E E A 154 ix Table of Contents Appendix A Technical specifications TTS AP PENG enina REET E Ra 155 General specifications sessesessessesseseesessesseseesessessesessessesessesseseesessesessesresrsseseesese 155 ERE E E T EE tesuereytateand 156 Power WHI Ul ecrane mea cress 157 SIM interface sirin ieri dnnwbutaa ch lacasosssignbuwa Saucxdan ous saxeanbcomunnaeaetnmadecsus 157 Phon Faxinterlac 525 55 5r5cczstasaceat alone asa naucensase xeeomevasnansi win siescemesucune Iounseoratannanseaen 158 LN AC siisii uate tta ssdlonachnn sp tie ie aa 159 USBanterlate casesnsosstaeteraeh cxconauninsrerecs cap ienv E EAA 160 Bluetooth TALEMACE sisine aaa aa EE E R RA 161 Built in antenna seirer terene rearea erae ieee re e Ean n ap r EErEE a EER LOR 162 EXPLORER Bluetooth Handset charger interface sc ssssssssssssssssssssssesseessecssecenes 163 Seral number label 5 sceenpsaccacusunnaerisezecsencyiuinnexewatacctepsusananes a s E eaea aeris E Ea 164 CONT OLNI seeren toein Ean EE E O ERA ARE EE ORE 165 Appendix B AT commands Glossary Index TT 98 122274 Q Di TITS appendisit ea E ET E EAE REE 167 Starting up an AT command session ssssesesssssesseseesessesessesseseesessesessesresesseseesessese 167 List of supp
103. etting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options Common The APN is taken from the Common settings defined under SETTINGS gt Common Refer to Setting a common APN on page 117 e SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 5 If your APN uses a password type in the user name and password provided from the Airtime Provider 6 Select the Primary Profile Select a Profile from the scroll list This Profile is used by the USB interface as a first choice when possible OAA If you have selected a Streaming connection as your Primary Profile the USB interface will be running a Streaming connection until you select another Profile or disconnect the interface However if you select one or more Secondary Profiles you can set up your Traffic Flow Template so that it will only use the Streaming Profile for certain types of traffic There are 4 predefined Profiles Standard Streaming 32 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles For further information on Profiles and Traffic Flow Templates see Using Profiles on page 130 and Using a Traffic Flow Template on page 133 7 Select the Secondary Profile
104. ew template do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic Flow Templates 2 Select which filters should apply to which Profiles The filters are defined in the Traffic flow filters list Refer to the next section 3 Click Apply TT 98 122274 Q Administration 133 Chapter 5 Using the web interface Defining filters for the Traffic Flow Template To define the filters used in the Traffic flow template do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic Flow Templates gt Traffic flow filters Dest Dest Source Source Type Type Prot Port Port Port Port YR of Eval Prec Source Address Subnet Mask Inde Ne hanes Renge Hanae Rahas service EIVE nie or ors eo Po CC O Bee I os eo os ee I Oo eo ss Bee I oo Pe os O Co nnn N E M E a a E eier dd oo O OGO OOOO O Co MO E i et E M M M M E eter rd moo oO O Cd GO O grer I oo O OAO ee a CoO fa O Ome x Then fill in the details for each traffic flow filter as described below 2 Type in an Evaluation Precedence Index in the Eval Prec Index column DM This field is mandatory Each filter must have a different Evaluation Precedence Index 3 Fill in one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields e Source address Subnet mask Protocol number Destination port range From and To
105. ewing or changing settings or for performing actions Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation Phone Fax interface is on Bluetooth interface is on LAN interface is on USB interface is on MEE joo S ee A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 88 An alarm is pending gt Click the icon to see a list of active alarms For explanations of the alarm messages see List of alarms on page 150 Note that the alarm icon will remain in the icon bar as long as the cause of the alarm is still present Navigating the web interface To expand a menu click the menu in the navigation pane e To access status and settings click the relevant subject in the navigation pane or an icon in the icon bar The status or settings are displayed in the contents section e To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the relevant location To return to the Dashboard from anywhere in the system click Dashboard from the navigation pane TT 98 122274 Q Introduction 77 Chapter 5 Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the EXPLORER 500 and the web in
106. ey in stead of the R key During a call if a second party attempts to make contact with you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released after a time out period In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 114 When you receive a Call Waiting indication you have the following options If you want to Do as follows Clear the current call PressR 1 within the time out period and accept the waiting call Hold the current call PressR 2 within the time out period and accept the waiting call Ignore the waiting call Take no action Reject the waiting call PressR 0 within the time out period TT 98 122274 Q Using a phone or fax machine 60 Chapter 4 Using the interfaces Holding a call D The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softkey in stead of the R key During a call you may place the initial call on hold while another call is made If you want to Do as follows Place a call on hold PressR 2 Place the existing call on hold and establish a Press R and dial the second phone number new call followed by Shuttle between the two calls PressR 2 irrespective of whether the seco
107. f red indicator Meaning Flashing An alarm is active or An SMS message has arrived Press OK on the keypad to view the alarm s or SMS message s The red light will keep flashing after OK is pressed if e there are more SMS messages or e an alarm is still active For information on alarm messages see Alarm messages on page 149 Off No messages are present or the EXPLORER 500 is in Stealth mode a If a computer is connected you can also view alarms and SMS messages in the built in web interface in the EXPLORER 500 For further information see Icons in the icon bar on page 77 TT 98 122274 Q Chapter 1 Introduction User interfaces The keypad and display are used for pointing the antenna for displaying status and for changing simple parameters To obtain full access to all features and for ease of use you should use a computer a PC Laptop or similar and one of the following e The web interface A built in web interface for easy configuration and daily use The web interface is accessed from a computer connected to the EXPLORER 500 using an Internet browser No installation of software is needed if you connect using LAN If you connect using USB you need to install a USB driver for the computer to recognize the EXPLORER 500 See Using the USB interface on page 67 For further information on the web interface see Chapter 5 Using the web interface e The BGAN LaunchPad from Inmarsat BG
108. gs Lyngby PO Box 91 DK 9200 Aalborg SV Denmark 1375 Billingstad Denmark Norway USA China Thrane amp Thrane Inc Thrane amp Thrane Shanghai 509 Viking Drive Suites K Land M Unit 602 Building 4 Virginia Beach VA 23452 289 Bisheng Rd USA Zhangjiang High tech Park Pudong 201204 Shanghai P R China TT 98 122274 Q ii Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane A S assume no liability for the customer s failure to comply with these requirements Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Do not service alone Do not attempt internal service or adjustments
109. have been tested Microsoft Internet Explorer 6 0 Mozilla Firefox 1 0 Apple Safari 2 0 a Performance depends on a wide range of factors and actual usage TT 98 122274 Q 155 Appendix A Technical specifications Battery Specifications Item Specification Battery type Lithium ion rechargeable Voltage 11 1 V Capacity 2 2 Ah Time between recharging Standby time 36 hours Standard call 3 hours Premium voice call Download Streaming 128 kbps Upload Streaming 128 kbps 1 hour 30 minutes 3 hours 30 minutes 2 hours 15 minutes Charge time Less than 3 hours when the EXPLORER 500 is switched off Charge temperature 0 C to 45 C 32 F to 113 F Ambient Min charge cycles 300 Storage temperature 1 Month 3 Months 1 Year 20 C to 60 C 4 F to 140 F Ambient 20 C to 45 C 4 F to 113 F Ambient 20 C to 20 C 4 F to 68 F Ambient a Performance depends on a wide range of factors and actual usage b With either Bluetooth or Phone interface TT 98 122274 Q 156 Power input Connector pin out Appendix A Technical specifications This drawing shows the pin out for the DC Power connector GND Specifications Item Specification DC input range 10 to 16 V DC Power consumption Standby mode Transmit mode During charging 0 8 W Typical 14 W Typical 38 W max Connector type Proprietary D
110. he Profile automatically as soon as the EXPLORER 500 is online and the LAN cable is connected Note that this connection will stay active until you change the setting or disconnect the interface PROFILES Automatic activation Enabled Disabled Prinery Streaming 32 Streaming 64 Streaming 128 User defined 1 User defined 2 User defined 3 Secondary Standard Streaming 32 Streaming 64 Streaming 128 User defined 1 User defined 2 User defined 3 PROFILE CIDS Profile Standard Apply Cancel Changes to profiles on the LAN interface applied above or on Administration pag s will only take effect after re activating already activated profiles Activate of J Local intranet A 10 Select the Primary Profile Select a Profile from the Primary scroll list This Profile is used by the LAN interface as a first choice when possible There are 4 predefined Profiles Standard Streaming 32 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles OZA If you have selected a Streaming connection as your Primary Profile and activated it from the Dashboard the LAN interface will be running a Streaming connection until you stop it from the Dashboard select another Profile or disconnect the interface However if you select one or more Secondary Profiles you can set up your Traffic Flow Template so that it will only use the Streaming Profile for certain types of traffic
111. he call log in the display see Calls menu on page 39 For information on how to view the call log in the web interface see Viewing the lists of calls on page 85 TT 98 122274 Q 154 Appendix A Technical specifications In this appendix This appendix contains technical specifications for the EXPLORER 500 and information on Conformity General specifications The EXPLORER 500 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network Item Specification Type EXPLORER 500 BGAN Class 2 Terminal Max data rate Downlink Uplink Streaming IP 464 kbps shared 448 kbps shared 32 64 128 kbps Physical dimensions 218 mm x 216 mm x 52 mm 8 6 x 8 5 x 2 0 Weight including Battery 1 4 kg 3 1 lbs Environmental conditions Operating temperature Powered by external DC Powered from battery Storage temperature Without battery With battery Relative humidity Water amp Dust Max wind load 25 C to 55 C 13 F to 131 F 0 C to 55 C 32 F to 131 F 40 C to 80 C 40 F to 176 F 20 C to 60 C 4 F to 140 F 95 non condensing at 40 C 104 F IP 54 dust and spray proof in all directions 18 m s or 59 ft s Operational Robustness 0 5 m 1 64 ft drop on concrete Operational 95 survival Supported web browsers Other browsers may be supported as well but only these
112. hen the EXPLORER 500 registers on the BGAN network the antenna starts radiating microwave power which means you must keep the minimum distance of 0 6 m to the front face of the antenna Automatic power up 1 In the Power up section of the SETTINGS window select whether or not the EXPLORER 500 should switch on automatically when external power is applied To have the EXPLORER 500 switch on automatically when external power is applied select Yes e To have the EXPLORER 500 switch on only when the power button is pressed click No 2 Click Apply Setting the display backlight and contrast To set the display backlight and contrast do as follows 1 In the Backlight section of the SETTINGS window set the timing The Timed period is the period of time the light will stay on after the last key is pressed 2 Set the level of the backlight with the Set level scroll bar 3 In the Contrast section click Yes next to Automatic if you want the contrast to be adjusted automatically according to the temperature The contrast of the display changes with the temperature The EXPLORER 500 can automatically adjust the contrast to compensate for these variations 4 If you want to set the contrast manually set the contrast level with the Set level scroll bar 5 Click Apply TT 98 122274 Q EXPLORER 500 settings 93 Chapter 5 Using the web interface Turning audio indicators on or off The EXPLORER 500 has audio indicators for diff
113. ider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the display menu system or the web interface of your EXPLORER 500 and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription for a contact number EXPLORER 500 support If you need assistance with problems caused by the EXPLORER 500 please call a distributor in your area Click this link to see a list of Thrane amp Thrane distributors EXPLORER 500 so it may not always be up to date An updated list is available on Thrane amp Thrane s web site www thrane com XS The list of distributors is located on the EXPLORER 500 CD ROM delivered with your Click Land Mobile and select Distributors from the top menu bar TT 98 122274 Q 138 Chapter 6 Maintenance and troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the EXPLORER 500 select DASHBOARD in the web interface or PROPERTIES in the display menus and see Software information Uploading software using the web interface You can upload software from the SETTINGS gt Upload window in the web interface If you have an Administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload
114. iew of these parameters APN Access Point Name The APN is used by the EXPLORER 500 user to establish the connection to the required destination network This means that the EXPLORER 500 must know the APN in order to be able to connect to the destination network APNs are provided from the Airtime Provider They may also be defined on the SIM card Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission e Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header TT 98 122274 Q Setting up the interfaces 95 Chapter 5 Using the web interface information leaving more bandwidth for the actual payload However if the environment is noisy the system will have to retransmit information and you may end up using more bandwidth than without Header Compression e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise Primary and secondary Profiles A Profile is a collection of Quality of Service QoS settings and
115. in screen press A or V MESSAGES CONNECT a TT 98 122274 Q 36 Chapter 3 Using the display and keypad Messages menu Viewing the list of messages To see the list of SMS messages enter the menu system and select MESSAGES Each message is listed with the name if known or the number of the sender An unopened folder indicates an unread message and an opened folder E gt indicates a read message Use A and to scroll through the list For information on how new messages are presented see Received messages on page 46 Opening or deleting received SMS messages To delete all messages go to the bottom of the list of messages and select DELETE ALL To open or delete one message do as follows 1 Inthe MESSAGES list select the message you want to open or delete and press OK 2 Then select one of the following e OPEN to open the selected message The display shows the time and the message contents Use A and to scroll through the message and details DELETE to delete the selected message TT 98 122274 Q 37 Chapter 3 Using the display and keypad Connect menu Streaming profiles Using the web interface you can define a number of profiles for data transmission The Streaming profiles defined and selected for the LAN interface appear in the CONNECT menu and can be started and stopped using the keypad Streaming profiles are profiles where the Traffic Class is set to Streaming in the Profiles
116. ine of sight to the KA satellite without any obstacles blocking the signal and f the pointing direction of the antenna should be as 1 en accurate as possible OZA Incorrect pointing may result in poor quality of the signal and in some cases retransmission may be necessary This could mean you will be paying more than necessary for your transmission The next sections describe how to point the antenna for the best possible signal Pointing data If the position of the satellite in relation to the EXPLORER 500 is known you can use the compass to roughly point the antenna in the right direction If you know the Azimuth and the Elevation you can use this data to adjust the antenna N 0 e The Azimuth is the horizontal rotation angle relative to North moving clockwise W 270 E 90 S 180 TT 98 122274 Q 21 Chapter 2 Getting started e The Elevation is the vertical rotation angle relative to horizontal This means that an Elevation of 0 corresponds to the EXPLORER 500 being in an upright position pointing towards the horizon Front of antenna The compass has 7 lines dividing the Elevation scale into 6 spaces The space between two lines corresponds to 15 The Elevation is measured where the lines meet This compass shows an Elevation of 30 2 spaces up from the first line and an Azimuth of 270 antenna pointing towards West DA The above explanation assumes that the compas
117. inutes to download the software After saving the software on your computer follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your EXPLORER 500 Properties software upload and alarm list 123 Chapter 5 Using the web interface Viewing the Alarm List When an alarm is issued the web interface shows an alarm icon A in the icon bar To view the Alarm list click the alarm icon from the icon bar at the top of the web interface or select Properties gt Alarm list from the left navigation pane BATTERY C N amin mon C st BI fal A First reported ID Severity Count Text DASHBOARD Fri May 25 12 49 50 2007 00283 0 ALARM Ai Ethernet module error PHONE BOOK MESSAGES CALLS SETTINGS PROPERTIES Upload Alarm list ADMINISTRATION HELPDESK fi tert The Alarm list window shows a detailed list of active alarms including the time of the first occurrence ID and severity of the alarm message number of occurrences and a short text describing the error For more information on the alarm messages refer to Alarm messages on page 149 If you need to report the alarms for service purposes make sure you include the complete ID number This number is used by service personnel to uniquely identify an alarm TT 98 122274 Q Properties software upload and alarm list 124 Chapter 5 Using the web interface Administration
118. ion on how to make and receive calls see Making or receiving a phone call with the EXPLORER 500 on page 57 TT 98 122274 Q Using a phone or fax machine 55 Chapter 4 Using the interfaces Entering the SIM PIN using a phone Entering the PIN If you have a phone connected to the EXPLORER 500 you can use it to enter the PIN at start up as an alternative to the keypad Do as follows Dial the PIN the same way you would dial a phone number e For an analog phone Pick up the phone When the EXPLORER 500 is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by e For a Bluetooth handset Dial lt PIN gt and press off hook key When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number Wrong PIN If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the PIN was wrong Check that you have the correct PIN and try again If a wrong PIN has been entered three times you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by o
119. ion on your computer to see if the profile is supported and activated The Administrator password does not work Someone has changed the Administrator password If the correct password is not found you have to reset the password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the Administrator password on page 126 TT 98 122274 Q 148 Chapter 6 Maintenance and troubleshooting Status signaling There are many ways of troubleshooting if an error occurs The EXPLORER 500 has different means of status signaling to help you find the cause of a problem e Indicators The function of the light indicators next to the display is described in Light indicators on page 8 e Alarm messages e Log files Alarm messages and log files are described in the following sections Alarm messages Display of alarm messages The EXPLORER 500 can detect errors during POST Power On Self Test or CM Continuous Monitoring When the EXPLORER 500 detects an error that requires your action it issues an alarm When alarms are issued in your EXPLORER 500 the display indicates the number of new alarms and the 1 ALARM red message indicator is flashing PENDING ae You now have the following options e Press C to ignore the alarm message and continue from where you
120. ired again when it approaches the EXPLORER 500 When the device is removed from the list you have to pair it with the EXPLORER 500 again to make a connection TT 98 122274 Q Setting up the interfaces 109 Chapter 5 Using the web interface Configuring the Phone Fax settings Do as follows 1 Select SETTINGS gt Phone Fax from the left navigation pane E EEeE EEE Thrane amp Thrane a oo amp BI pee NO00000 E INTERFACE STATUS DASHBOARD A Phone Fax interface Enabled Disabled PHONE BOOK Incoming calls M Standard M 3 1 kHz Audio MESSAGES Outgoing calls O Cc i CALLS going Standard 3 1 kHz Audio SETTINGS Apply Cancel USB LAN Bluetooth Phone Fax Call forward Call barring Call waiting Line identification Closed user group z C treet 2 Select Enabled or Disabled to enable disable the Phone Fax interface 3 Set the voice quality for incoming and outgoing calls Voice quality is described in more detail in Selecting the call type on page 52 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both any device connected to the Phone Fax interface will react ring on incoming calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected quality will be used by default if possible for any outgoing call Note ho
121. ks together electronic office equipment such as computers and word processors and forms a network within an office or building LaunchPad is a PC application used to control terminals in the BGAN system LaunchPad is provided on the Inmarsat CD ROM supplied with your EXPLORER 500 Use of the LaunchPad is described in the user guide on the CD ROM Media Access Control address A hardware address that uniquely identifies each node of a 175 MDI X NAT NC Pairing Passkey PCB PDA PDP PIN PUK RDI RSSI TT 98 122274 Q Glossary network Medium Dependent Interface An MDI X for MDI crossover is a version of MDI that enables connection between like devices MDI ports connect to MDI X ports via straight through cabling MDI to MDI and MDIX to MDIX connections use crossover cabling Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Not Connected Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate The two devices exchange passkeys and join what is called a trusted pair In a trusted pair the two devices automatically accept communication with each other A unique code or password used when pairing Bluetooth devices Printed Circuit Board Personal Digital Assistant A lightweight hand hel
122. lect Settings gt Phone Fax gt Call barring from the left navigation pane Thrane amp Thrane BATTERY SIGNAL D000000 om S5 BT DASHBOARD Read current settings ok PHONE BOOK STANDARD OICE MESSAGES CALLS I Bar all outgoing calls SETTINGS V Bar outgoing international calls except to home country USB T Bar all incoming calls edn IV Bar all incoming calls when roaming outside the home country BIMEtp OL 3 1 KHZ AUDIO Phone Fax V Bar all outgoing calls Call forward I Bar outgoing international calls except to home country Call barring Call waiting I Bar all incoming calls Line identification I Bar all incoming calls when roaming outside the home country Closed user group DATA Common I Bar all outgoing calls Advanced I Bar outgoing international calls except to home country Language I Bar all incoming calls PROPERTIES I Bar all incoming calls when roaming outside the home country ADMINISTRATION HELPDESK Barring PIN peee SITE MAP Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated Internet Ui rr TE Click OK next to Read current settings to make sure the window is updated For each call type select which calls should be barred TT 98 122274 Q Setting up the interfaces 113 Chap
123. list of known Bluetooth devices select PROPERTIES gt BLUETOOTH DEVICES To see details on a specific Bluetooth device select the device in the list and press OK Viewing the GPS status The display can show the current GPS status To view the GPS status select PROPERTIES gt GPS STATUS The GPS status screen can vary depending on the situation e If the GPS position has not yet been obtained the ACQUIRING GPS display shows the status of each of the 16 GPS TE satellites as follows er ey ee e Ifthe GPS position is known the display shows N 55 48 E 12 37 the GPS position and whether it is a 2 3D FIX dimensional or 3 dimensional position 2D fix or a 3D fix AC e In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS ACQUIRED This means that the GPS position is received but the user is not allowed to see it This also applies if the EXPLORER 500 is not yet registered on the BGAN network but the GPS position is received GPS ACQUIRED Sg ay ae TT 98 122274 Q 43 Chapter 3 Using the display and keypad Viewing terminal properties You can view properties of the EXPLORER 500 such as IP address hardware numbers software version and IMEI number When contacting Support please include these numbers To view the properties do as follows 1 Select PROPERTIES gt TERMINAL 2 Select one of the fo
124. llowing options e IP ADDRESS to see the IP address of the EXPLORER 500 This IP address is used to access the web interface in the EXPLORER 500 The web interface is a built in web server used to configure and set up the EXPLORER 500 For further information on the web interface see Using the web interface on page 74 HARDWARE to see the serial number PCB numbers and MAC address of your EXPLORER 500 e SOFTWARE to see the software version of the EXPLORER 500 IMEI to see the IMEI number International Mobile Equipment Identity of the EXPLORER 500 This is the unique mobile equipment number that identifies your EXPLORER 500 The IMEI number is also printed on the serial number label at the back of the terminal Viewing mobile numbers If available the MOBI EXPLORER 500 4 E NUMBERS menu lists the mobile numbers to use when calling the DM There are two voice numbers one for 3 1 kHz Audio and one for Standard Voice For further information see Selecting the call type on page 52 To view the mobile numbers select PROPERTIES gt MOBILE NUMBERS If the mobile numbers are not available the display reads NO INFORMATION AVAILABLE Viewing the voice mail number The EXPLORER 500 informs you of any incoming voice mail through the display and through the web interface The voice mail number is the number you call to hear your incoming voice mail If available on the SIM card the PROPE
125. ministrator user name and password TT 98 122274 Q 9 Chapter 1 Introduction SIM lock The supplier may SIM lock the EXPLORER 500 to a specific provider For further information contact your supplier Matrix of services and communication interfaces The following table shows which services can be accessed from which interfaces and which types of equipment can be used Interface on the EXPLORER 500 Service Display Phone Fax Bluetooth USB LAN keypad Analog Bluetooth telephone handset s 3 1kkz Audio G3 Fax machine Ss Computer with g analog modem E Standard Analog Bluetooth Voice telephone handset 2 5 Computer Computer Data 56 kbps 64 kbps S Comput Comput 2 Data omputer omputer 2 multi user with S Switch Hub W E 5 Computer Computer Computer E Data single user g sing v amp SMS Computer Computer Computer View only What s next This chapter has provided an overview of the BGAN system and of the EXPLORER 500 The next chapters will go into more detail about how to set up and use the EXPLORER 500 The following chapter Getting started explains how to unpack and start up the EXPLORER 500 and how to point the antenna in order to get the best possible signal TT 98 122274 Q 10 Chapter 2 Getting started In this chapter This chapter describes e what is included in the delivery e how to insert and remove the battery and SIM
126. nd call was acquired using Call Hold or acceptance of Call Waiting Clear the held call if no waiting call exists PressR 0 Clear an active call and return to the held call PressR 1 Note that this is only possible if no waiting call exists Transferring a call D The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softkey in stead of the R key When you receive a call you can transfer this call to another phone or headset connected to the EXPLORER 500 To transfer the incoming call to another phone or headset do as follows 1 Press R amp lt local number gt The phone or headset with the local number you dialed starts to ring If your phone and the recipient s phone or headset are both Bluetooth devices your phone is now disconnected When the call is answered a connection is established between the initial caller and the new recipient 2 If only one or none of the devices are Bluetooth devices you have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller TT 98 122274 Q Using a phone or fax machine 61 Chapter 4 Using the interfaces
127. ne EXPLORER 500 to another EXPLORER 500 dial 00 lt Mobile number gt Receiving a call To be able to receive a call the phone must be connected to the correct interface of the EXPLORER 500 Phone Fax or Bluetooth To be able to receive a call with a Bluetooth handset the handset must be paired with the EXPLORER 500 For information on how to pair Bluetooth devices see Bluetooth pairing on page 51 D A connected phone will only ring if the call type is set correctly For information on call types see Selecting the call type on page 52 You can see unanswered calls in the CALLS menu of the display and the web interface TT 98 122274 Q 28 Chapter 2 Getting started Making the first data connection LAN Before connecting to the LAN interface For the LAN Local Area Network interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 From the Start menu select Connect To gt Show All Connections 2 Double click Local Area Connection and click Properties 3 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automatically Internet Protocol TCP IP Properties 9 IF address subnet mask Default gateway Alternate DNS semer TT 98 122274 Q 29 Chapter 2 Getting started
128. ng 129 USB interface connecting 67 setting up 97 specifications 160 user permissions in web interface setting up 135 V version hardware 44 79 120 software 44 79 120 voice mail number viewing 44 91 voice quality 52 selecting for Phone Fax interface 110 setting for Bluetooth 104 wW waiting calls 114 web interface accessing 74 browser settings 75 definition 74 navigating 77 TT 98 122274 Q Index 182
129. ng messages 2 In the left navigation pane click Write message oreo Thrane amp Thrane SAE of a BT fil WRITE NEW MESSAGE DASHBOARD PHONE BOOK MESSAGES Inbox zj Write message Please note that text over 160 characters will be sent as multiple messages Outbox Bait This will be sent as TE message s Message settings Delivery notification Yes No CALLS Recipient Send SETTINGS PROPERTIES ADMINISTRATION 3 Type in the message in the Write new message field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message 4 Type in the phone number in the Recipient field Remember 00 and country code e g 00 45 to call Denmark or 00 1 to call USA TT 98 122274 Q Handling messages 86 Chapter 5 Using the web interface 5 Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 90 6 Click Send If the EXPLORER 500 is online the message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in
130. ng ongoing transmission The display shows information on type and duration MB for calls and data sessions in progress e A64K Streaming session is displayed as 64K followed by the duration e aCScallis displayed as CALL followed by the duration and e Background data is displayed as DATA followed by MB Two lines are available in the display If more than two calls or sessions are active display of Streaming data has the highest priority then CS calls and then Background data Within these categories the oldest calls data sessions have the highest priority WARNING When the EXPLORER 500 is pointed stay clear of the antenna front The A antenna emits radio frequency energy not only when a call or data session is in progress but as soon as the antenna pointing is completed Always keep a minimum distance of 0 6 m from the antenna front when the antenna is pointed Request for action A request for action if it is not an alarm is shown in the lower line of the display This could be e g POINT NOW or INSERT SIM When the text is a question press OK to accept What s next This chapter has explained how to navigate in the display menu system and how to use it for basic setup of the EXPLORER 500 The following chapter Using the interfaces explains in detail how to set up and use each interface of the EXPLORER 500 TT 98 122274 Q 47 Chapter 4 Using the interfaces In this chapter This chapter des
131. ni aan a EEEa Ea o P ENNEN EREA 33 BENEA OTO EEEE A E ET 34 Navigating the display and keypad ccccsccsesseesccsseessesscceseeseseseeseeeseeseeeeeenees 35 vi Chapter 4 TT 98 122274 Q Table of Contents TPG TMA seen E buns vaptieenonsehewtateninre 36 Messages MenU suisti e A R Aa R EEES 37 Connect meni esane e a E Eaa EE E ERER 38 Calls mMen sasise nag E a a e eae aa 39 Settings MENU isisisi naaa a Ea E EARE aE NE Raa 40 AEA EA etek E EE S E E E causmeietoatesemueeritaaiae 43 Help desk srren sae E E a EE EEEE A 45 Dynamic information in the display cscsccessssssssccseceseceeeceeecseeesesseeseeseeeeeeeees 46 What s NeXt porsies Eerie aeanoea ph EE R anette lac aca Stee late 47 Using the interfaces Inthis chapter iecnnnn deo Aea e a AE 48 General orcncensunnnnsaen a e ain 48 Tools f r setup and USE siisii e a aaa a KRE ie 48 Sericesand MILT LACES agus cceaip vases ps nnn sce cumin mesa Seca snes ass a ara AAEE ES 49 Enabling or disabling an interface vucduasisislasannsendeccbacebesspinanntasdatalvincaneeases tbbaseanten 50 Bluetooth pairing secs ctcaceccesassicccuedacc cena sadnedeanasstasmeachaiaubienageiacnea Ceausicaaneloeale 51 Wet 1S DATING cceancccntasansnsaassansantnencsneaanedehcadannnsnaneadaddededaanisnenedatnceasaesuenvaneacansonoes 51 Pairing devices in which you can enter a passkey scsccsccesesseeseecceeceseeeeeeeeees 51 Using a phone or fax Machine ccc eccessseesseeccesseeescsesceseeeecse
132. o Phone Fax 0203 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Common 0204 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Advanced 4 If your EXPLORER 500 is located in France select France in the Country list Otherwise select Other 5 Use the predefined Device name or type in a new name for your EXPLORER 500 The Device name is shown to other Bluetooth devices if the EXPLORER 500 is configured to be shown refer to step 7 below 6 Use the predefined Default passkey or type in a new one This passkey is used by default when pairing devices with the EXPLORER 500 TT 98 122274 Q Setting up the interfaces 107 Chapter 5 Using the web interface Next to Visibility select Show or Hide e If you select Show the device name of the EXPLORER 500 is shown to other Bluetooth devices that are searching for devices e If you select Hide other Bluetooth devices will not see the EXPLORER 500 Click Apply at the bottom of the window Pairing from your Bluetooth device For information on how to pair devices from your Bluetooth device see Pairing devices in which you can enter a passkey on page 51 Pairing devices with a fixed passkey Some Bluetooth devices such as headsets do not provide the possibility to enter a passkey for connecting to another device These devices have a fixed passkey which must be entered on the other device This section describes how to pair such devices with the EXPLORER 500
133. o as follows 1 Select SETTINGS from the left navigation pane 2 In the Stealth mode section click Enable If you click Disable the Stealth mode function cannot be activated 3 Click Apply DB This setting does not activate Stealth mode it only enables the use of Stealth mode To activate Stealth mode press C OK on the keypad To deactivate Stealth mode and return to normal function press C OK again TT 98 122274 Q EXPLORER 500 settings 94 Chapter 5 Using the web interface Setting up the interfaces Enabling disabling interfaces By default all interfaces are enabled However you can disable the LAN interface the Bluetooth interface and or the Phone Fax interface in order to minimize power consumption The icons in the Icon bar at the top of the web interface shows interfaces that are enabled Clicking an icon brings you to the window where you can set up the interface or enable disable it DB The USB interface cannot be disabled it is always enabled To enable or disable an interface from the menu do as follows 1 Select SETTINGS from the left navigation pane The SETTINGS menu expands 2 Under SETTINGS in the left navigation pane select the interface you want to enable or disable 3 At the top of the window select Enabled or Disabled 4 Click Apply Description of data settings Introduction There are several data parameters that can be set up in the web interface This section gives an overv
134. of the LAN interface For information on configuration see Configuring the LAN interface on page 99 To connect to the LAN interface do as follows 1 Connect the LAN cable to the network interface of your computer A suitable cable is provided with your EXPLORER 500 2 Connect the other end of the cable to the LAN connector on the EXPLORER 500 MLN 3 Power up the EXPLORER 500 and point the antenna as described in Pointing the antenna on page 21 After pointing the connection is automatically established By default the connection is a Standard data connection 4 Check the connection e g by starting your Internet Browser If connection fails check that the interface is enabled in the EXPLORER 500 If the LAN icon is not present in the display Main screen and in the Dashboard in the web interface the interface is disabled See Enabling or disabling an interface on page 50 If connection still fails refer to the Troubleshooting Guide on page 146 TT 98 122274 Q Using a computer 66 Chapter 4 Using the interfaces Using the USB interface Before connecting to the USB interface To connect to the USB Universal Serial Bus interface use a USB cable mounted with a USB Mini B connector A suitable cable is provided with your EXPLORER 500 For specifications refer to USB interface on page 160 First time setup of USB If it is the first time you connect your computer to the EXPLORER 500 using the USB interface or you hav
135. on The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting a common APN on page 117 e SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 7 If your APN uses a password type in the user name and password provided from the Airtime Provider TT 98 122274 Q Setting up the interfaces 105 Chapter 5 Using the web interface 8 Select the Primary Profile Select a Profile from the scroll list This Profile is used by the Bluetooth interface as a first choice when possible There are 4 predefined Profiles Standard Streaming 32 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles UZE If you have selected a Streaming connection as your Primary Profile the Bluetooth interface will be running a Streaming connection until you select another Profile or turn off the interface However you can set up your Traffic Flow Template so that it will only use this Profile for certain types of traffic For further information on Profiles and Traffic Flow Templates see Using Profiles on page 130 and Using a Traffic Flow Template on page 133 9 Select the Secondary Profile DM If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection 10
136. on off To switch on the EXPLORER 500 push Power the Power button next to the display and Indicator hold it down until the green Power indicator lights up It normally takes one Power or two seconds Butan WARNING If the EXPLORER 500 is configured to automatically accept pointing stay A clear of the antenna front after switching on the EXPLORER 500 The antenna emits radio frequency energy not only when a call or data session is in progress but as soon as the antenna pointing is completed Always keep a minimum distance of 0 6 m from the antenna front when the antenna is pointed For information on automatic pointing see Pointing at power up on page 92 After switching on the EXPLORER 500 you will be prompted for a PIN Personal Identification Number unless the PIN is disabled e g using the BGAN LaunchPad ENTER PIN CANCEL OK Sg ay ee For information on the options after power on see the next section To switch off the EXPLORER 500 push the Power button again and hold it until the display shows SWITCHING OFF TT 98 122274 Q 17 Chapter 2 Getting started Options for the start up procedure Overview of the start up options You have different options for the start up procedure Each of these options are briefly described in this section For information on how to enter PIN and point the antenna see the subsequent sections The following drawing shows the options available after power on
137. ons Contents Section Icon Bar Thrane amp Thrane ani o Fa BT aus nooooon EH DASHBOARD NETWORK Navigation PHONE BOOK Airtime provider Thrane amp Thrane Standard vce inbound 00 06 00 Pane MESSAGES TERMINAL Standard voice outbound 00 05 00 CALLS Status Searching 3 1 kHz audio inbound 00 00 00 SETTINGS Pointing Go to pointing mode 3 1 kHz audio outbound 00 00 00 PROPERTIES Unit serial number 05430125 Standard data 0 10 MB ADMINISTRATION Software version 2 03 build EXP_2_03C 3 Streaming 32 kbps 00 00 00 HELPDESK Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 SITE MAP IMEI number 35315000 000259 8 Streaming 128 kbps 00 00 00 MAC address 00 11 CF 00 99 4F ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh pp fi tocatintranet TT 98 122274 Q Introduction 76 Chapter 5 Using the web interface e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows battery status and signal strength e The icon bar shows an icon for each interface that is enabled It also shows icons for new SMS messages and for active alarms when relevant For explanations of the icons see the next section Icons in the icon bar e The contents section shows the page selected in the navigation pane This section is used for vi
138. ooth select your Bluetooth driver from the list In the ISP Name field type a name for your connection and click Next Using a computer 71 Chapter 4 Using the interfaces 10 When you are asked for a phone number type 98 if you want a Standard data connection to the Internet and or the web interface or 99 if you are going to connect only to the web interface in the EXPLORER 500 New Connection Wizard Phone Number to Dial What is your ISP s phone number Type the phone number below Phone number fas You might need to include a 1 or the area code or both If you are not sure you need the extra numbers dial the phone number on your telephone If you hear a modem sound the number dialed is correct lt Back Cancel To dial up using a specific profile type 98 lt CID gt To find the lt CID gt number access the web interface select SETTINGS gt USB or Bluetooth and locate the profile CIDs section at the bottom of the window For further information see Configuring the USB interface on page 97 or Configuring the Bluetooth interface on page 104 ll Click Next 12 If you are using UDI enter the User name and Password and click Next If you are not using UDI simply click Next without entering User name and Password See Using 64 kbps UDI ISDN through the USB interface on page 69 13 Click Finish When you connect to the USB interface or to the Bluetooth interface using dial up you
139. or the interface you are planning to use for connecting to the EXPLORER 500 You can use LAN USB or Bluetooth See Using the interfaces on page 48 for details To access the web interface an Internet browser must be installed on the computer web interface and not the Internet you must use a dial up connection with the phone number set to 99 For further information see Creating a dial up CEL If you are going to use USB or Bluetooth with Dial up Networking to access only the connection on page 71 TT 98 122274 Q In this chapter 74 Chapter 5 Using the web interface Browser settings If you are connecting your computer using the LAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows DMD The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings 7 H r utomatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic
140. ormity CE R amp TTE FCC GMPCS The EXPLORER 500 is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in electronic copy on the next page Use of Bluetooth Thrane amp Thrane have sent notification to all countries in the EU for use of the Bluetooth interface Individual license may be required in some countries outside the EU and USA For use in the EU the following restrictions apply e France Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz to 2483 5 MHz e Italy Outdoor use outside own premises require general authorization This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 15 21 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment DM The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment The EXPLORER 500 has obtained the GMPCS MoU mark TT 98 122274 Q 165 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Dire
141. orted AT commandS c355 sccccssnsccsessnsaccexanedessdnsancecepun stad ioenecasenountaniasonse 168 P EEA E E E E Jauueeaweapates 174 PA E A E E E A bce A eae penetra eels 178 X Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 500 The EXPLORER 500 is a broadband mobile terminal with integrated antenna providing high speed data and voice communication via satellite through the Broadband Global Area Network BGAN Just plug in a phone fax laptop or PDA or use the Bluetooth interface point the antenna towards the BGAN satellite and you are online The flat light weight design of the EXPLORER 500 makes it easy to carry e g in the front pocket of a laptop bag Applications include e Internet browsing e E mail e Phone and fax services e Large file transfers e Video conferencing and Streaming e VPN Virtual Private Network access to corporate servers In this chapter This chapter gives an overview of the BGAN system and services and introduces the EXPLORER 500 It also gives an overview of the physical unit and its features and functions TT 98 122274 Q 1 Chapter 1 Introduction The BGAN system What is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls Coverag
142. ot currently used Note however that you will not be able to use these interfaces until you enable them again For information on how to enable disable interfaces see Enabling or disabling an interface on page 50 TT 98 122274 Q 6 Chapter 1 Introduction Your EXPLORER 500 terminal Overview The EXPLORER 500 is a compact unit comprising antenna compass display and keypad all in one unit Display and keypad The EXPLORER 500 has a display and a keypad for displaying status and for setting up the EXPLORER 500 Power indicator Message indicator Power Button Display For information on how to use the keypad and display and for an overview of the display menu system see Using the display and keypad on page 31 TT 98 122274 Q 7 Light indicators Chapter 1 Introduction The EXPLORER 500 has two light indicators next to the display a green power indicator and a red message indicator Green Power indicator The function of the green Power indicator to the left of the display is as follows Behavior of green indicator Meaning Short flash every 2 seconds The EXPLORER 500 is on Steady light The battery is charging Flashing rapidly A charging error has occurred For further information refer to the Troubleshooting Guide on page 142 Off No power or Stealth mode Red Message indicator The function of the red Message indicator is as follows Behavior o
143. ot yet paired with the EXPLORER 500 Pair the devices Refer to Pairing devices in which you can enter a passkey on page 51 Incoming calls The voice quality used for the call is not selected in the web interface Make sure the voice quality used for calls to the EXPLORER 500 is selected in the web interface Access the web interface and select SETTINGS gt Bluetooth Under BLUETOOTH VOICE DEVICES locate the relevant handset and select the right voice quality for incoming calls cannot be established A LAN connection The interface is off in the EXPLORER 500 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt LAN gt ON or by accessing the web interface and selecting SETTINGS gt LAN gt Enabled The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to LAN interface on page 159 TT 98 122274 Q 146 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy A USB connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to USB interface on page 160 The dial up connection is not created correctly Refer
144. our EXPLORER 500 automatically restarts with the new software Downloading software from the Internet To download the latest software from the Internet to the EXPLORER 500 do as follows 1 Make sure you have a connection to the Internet from your EXPLORER 500 2 Open the web interface and select PROPERTIES from the left navigation pane 3 Click Upload from the left navigation pane Thrane amp Thrane aoa m OF F BT A CHECK FOR SOFTWARE UPDATES DASHBOARD Current software version PHONE BOOK MESSAGES Check for updates CALLS Latest available Not checked SETTINGS File size PROPERTIES Upload x UPLOAD SOFTWARE TO TERMINAL Alarm list ADMINISTRATION Browse Upload HELPDESK SITE MAP A gt a fF oi ONE y 4 Click Check for updates The EXPLORER 500 will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software to your computer TT 98 122274 Q Properties software upload and alarm list 122 5 TT 98 122274 Q Chapter 5 Using the web interface Click the link to download the new software to your computer UZA The EXPLORER 500 uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several m
145. owing e Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing e Streaming is real time one way communication It is primarily used for video and audio Interactive is two way communication not real time It is used for communication that is not very delay sensitive such as web browsing data base retrieval and server access TT 98 122274 Q Administration 131 Chapter 5 Using the web interface Examples of machines interaction with remote equipment are polling for measurement records and automatic data base enquiries tele machines e Background is used for data which is not delay sensitive such as E mails SMS download of databases and reception of measurement records 4 Type in the bit rates in kbps in the following rows e Maximum bit rate ul kbps is the maximum upload bit rate allowed for this Profile Maximum bit rate dl kbps is the maximum download bit rate allowed for this Profile e Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this Profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this Profile DMA When you click Apply the bit rate values you typed in may be rounded off because only certain values are allowed 5 Inthe Delivery order row select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the sam
146. r You can connect to external power or use the battery delivered with your EXPLORER 500 Refer to Power input on page 157 for specifications and pin out for the DC Power input If you are connecting to a 100 240 V AC electrical outlet use the AC DC adapter included with your EXPLORER 500 Alternatively you may connect to 12 V DC ina car Connecting to power You can connect the DC input to power without the battery inserted If the battery is inserted when you apply power to the EXPLORER 500 the battery is automatically recharged Connecting to a 100 240 V AC electrical outlet Connect the AC DC adapter to the DC Power input on the side of the EXPLORER 500 Then connect the power cable between the 100 240 V AC electrical outlet and the AC DC adapter Connecting to 12 V DC in a car Connect the charger cable between the DC Power input of the EXPLORER 500 and the cigarette lighter socket in the car A suitable charger cable is available from Thrane amp Thrane TT 98 122274 Q 16 Chapter 2 Getting started Powering the EXPLORER 500 Automatic power up The default behavior of the EXPLORER 500 is to power up automatically when you connect the power cable If you wish you can change this power up mode so that the EXPLORER 500 is only powered if the Power button is pressed For further information on power up mode see Setting the power up mode on page 42 or Power up behavior on page 92 Switching the EXPLORER 500
147. r off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card TT 98 122274 Q Using a phone or fax machine 56 Chapter 4 Using the interfaces Making or receiving a phone call with the EXPLORER 500 Analog phone or Bluetooth handset First connect your phone to the relevant interface For further information see Before connecting to the Phone Fax interface on page 54 or for the Bluetooth handset Pairing devices in which you can enter a passkey on page 51 D There are different methods for activating a call depending on the type of phone Analog phone Dial after the number e Bluetooth handset Press the off hook key after the number Making a call You have two methods for making a call Short Dial If the number is in the phone book of the EXPLORER 500 you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 83 Simply dial 00 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 004 followed by or off hook key e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 If there was an error establishing the connection the web interface and the
148. rain is led away from the terminal The EXPLORER 500 is protected against splashing water and dust IP 54 but is not water proof It must under no circumstances be submerged into water Connecting cables After inserting SIM card and battery connect all relevant cables OZI Connect the cables before making the final adjustment of the antenna position Otherwise you may accidently move the antenna when you connect the cables Side connector panel The connector panel is placed on the side of the EXPLORER 500 and has the following connectors e USB connector for data equipment e Phone fax connector for phone fax or e LAN connector for data equipment DC Power connector 10 16 V DC for t t i t connection to a 100 240 V AC DC adapter PSE PROnEHAR LAN se rewet or to a charger cable which connects to the cigarette lighter socket 12 V DC in a car For information on how to connect to a specific interface see the corresponding section in Chapter 4 Using the interfaces The end of this section describes how to connect to power Rear connectors Apart from the connectors in the connector panel the EXPLORER 500 has a connector placed on the rear side of the EXPLORER 500 This connector is marked DC OUT and is used for charging the EXPLORER Bluetooth Handset For information on how to connect to this interface see Additional interfaces on page 73 TT 98 122274 Q 15 Chapter 2 Getting started Before connecting to powe
149. rature in the EXPLORER 500 AT_ITNAT Configure NAT for an interface TT 98 122274 Q 173 Glossary A APN Access Point Name The Access Point Name is used by the EXPLORER 500 user to establish the connection to the required destination network B BGAN Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility C CE Conformit e Europ enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union CID Context IDentifier D DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network F FCC Federal Communications Commission An independent United States government agency directly responsible to Congress FCC certification is normally required to make a product legal to be sold in the United States G Geostationary Placed in a fixed position relative to a point on the surface of the earth GMPCS Global Mobile Personal Communications by Satellite GMPCS is a personal communication system providing transnational regional or global coverage from satellites TT 98 122274 Q 174 GMPCS MoU GPRS GPS IM
150. reset AT CMEC Mobile equipment control mode AT CM Report mobile equipment error AT CMER Mobile equipment event reporting AT CMGC Send command AT CMGD Delete message AT CMGF Message format AT CMGL List messages AT CMGR Read messages AT CMGS Send message AT CMGW Write message to memory TT 98 122274 Q 170 Appendix B AT commands Command Function AT CMOD Call mode AT CMSS Send message from storage AT CNMI New message indication to TE AT CNUM Subscriber number AT COLP Connected line identification presentation AT COPN Read operator names AT COPS PLMN selection AT CPAS Phone activity status AT CPBF Find phone book entries AT CPBR Read phone book entries AT CPBS Select phone book memory storage AT CPBW Write phone book entry AT CPIN Enter PIN AT CPLS Selection of preferred PLMN list AT CPMS Preferred message storage AT CPOL Preferred PLMN list AT CPPS eMLPP subscriptions AT CPUC Price per unit and currency table AT CPWD Change password AT CR Service reporting control AT CRC Cellular result codes AT CREG Network registration AT CRSM Restricted SIM Access AT CSCA Service center address AT CSCS Select TE character set AT CSDF Settings date format TT 98 122274 Q 171 Appendix B AT commands
151. ress OK and enter PIN the signal strength screen appears When you have pointed the antenna and pressed OK to accept the signal strength the display shows the progress in the Main screen as follows e SEARCHING The EXPLORER 500 is searching for the network operator e REGISTERING The EXPLORER 500 is registering itself on the BGAN network If the GPS position has not yet been acquired at this point the display will show NO GPS For further information see the Troubleshooting Guide on page 143 e READY The EXPLORER 500 is registered on the network and is ready to go online If a computer is already connected the display will show DATA instead of READY Main screen The Main screen is shown after passing the PIN and pointing screens and anytime you leave the menu BI 2 Fy 8 acu READY H The Main screen shows the most important status ar 5 gT of the EXPLORER 500 such as battery status signal strength and general status The Main screen also shows icons for any interfaces that are turned on In this example all interfaces Phone Fax Bluetooth USB and LAN are turned on TT 98 122274 Q 33 Display symbols Chapter 3 Using the display and keypad Apart from the menu text the display can show various symbols Below is a list of the possible symbols with an explanation to each symbol Symbol Explanation The battery charge level When the level is too low below 10 the icon flashes Recharge the batt
152. rted by BGAN 4 services and interfaces combinations 10 settings restore 42 Short dial 57 show number 115 SIM card inserting 12 removing 14 specifications 157 SIM lock 10 TT 98 122274 Q Index SMS in display opening or deleting 37 receiving 46 view list 37 SMS in web interface forwarding 89 opening 89 receiving 88 replying to 89 sending 88 SMS service number 79 91 120 software uploading 121 view version 79 120 sound alarm 41 94 message 41 94 when pointing 41 94 sound and light disabling 41 94 specifications antenna 162 Bluetooth handset charging interface 163 Bluetooth interface 161 Ethernet interface 159 general 155 LAN interface 159 Phone Fax interface 158 Power 157 SIM card 157 USB interface 160 Standard data 64 activating 38 80 automatic activation 101 start up options 18 status methods for signaling 149 viewing 47 79 stealth mode activating 35 enabling 41 94 Streaming data 64 activating 38 64 defining Profiles for 130 supplementary services setting up 111 supported 4 using 60 support contact information 138 181 7 telephone interface connecting 54 setting voice quality 110 specifications 158 total usage viewing 80 84 Traffic Flow Templates 133 troubleshooting guide 142 type number of EXPLORER 500 terminal ii U UDI using USB 69 unpairing Bluetooth devices 109 uploading software 121 usage counter 80 84 cleari
153. rward When the Write message window opens type in the phone number of the new recipient and click Send The EXPLORER 500 now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder e Click Delete next to a message to delete it e Click Delete all sent messages to delete all the messages TT 98 122274 Q Handling messages 87 Chapter 5 Using the web interface Sending an SMS message to the EXPLORER 500 You can send an SMS message to the EXPLORER 500 e g from a mobile phone using one of the mobile numbers for voice Dial 870 lt Mobile number gt To see the voice numbers of your EXPLORER 500 refer to the information included with your airtime subscription D There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The window shows new incoming messages XI The EXPLORER 500 does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your voice m
154. s out of Contact your distributor 00309 Error function The EXPLORER 500 cannot obtain a valid GPS position 01000 to Temperature Low ambient temperature Move the EXPLORER 500 to 01009 Too Low is causing the performance a warmer location of the EXPLORER 500 to be For information on degraded or halted temperature limits see General specifications on page 155 01100 to Data rate High ambient temperature Move the EXPLORER 500 to 01109 reduction due is causing the performance a cooler location to high of the EXPLORER 500 to be For information on temperature degraded or halted temperature limits see General specifications on page 155 01200 to Battery Level The battery is running out Recharge the battery or 01209 Low of power replace it with a new one 01300 to No GPS Fix The GPS receiver has not Make sure the view to the 01309 yet achieved position fix GPS satellites is not blocked To help the EXPLORER 500 obtain GPS fix it should be placed flat on a surface pointing straight upwards with a clear view to as much of the sky as possible Note that in some cases it may take up to 10 minutes to obtain GPS fix TT 98 122274 Q 151 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 01400 to Satellite The EXPLORER 500 no Make sure the 01409 Signal Lost longer receives a signal EXPLORER 500 has a clear from the satellite view to the s
155. s require rebooting to take effect SITE MAP USB interface yes C no LAN interface yes C no Bluetooth interface yes C no Apply Cancel v 4 La 2 Qtocat intranet Z 2 For each item under ALLOW USERS TO select e yes to allow access or e no to block access to the settings 3 For each of the listed interfaces under ALLOW AT COMMANDS ON select yes to allow the use of AT commands or no to block the use of AT commands on that interface Note that this setting does not take effect until the EXPLORER 500 is restarted 4 Click Apply The settings to which access is denied are greyed out for the non Administrator user TT 98 122274 Q Administration 135 Chapter 5 Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if it is available on the SIM card Select HELP DESK from the left navigation pane Thrane amp Thrane BATTERY __ e a SIGNAL 1000000 o amp ae BT SUPPORT DASHBOARD For help please contact Please enter support information here PHONE BOOK MESSAGES l 3 Generate diagnostic report to file Generate report CALLS SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP Bwa a e o If the Help desk number is available on the SIM card the number is displayed as a link To change the number
156. s shows the exact orientation Please take into consideration the possible deviation and variation that can occur e g because of the geographical location or the presence of magnetic objects Required signal strength As arule of thumb the signal strength should typically be 45 dBHz or more for the EXPLORER 500 to be able to establish a call or data session However the required signal strength can vary depending on a number of factors such as weather conditions and location Do not block the antenna signal with your hands place your fingers on the antenna you will be blocking the signal and the antenna OZA When pointing the antenna do not touch the front of the antenna module If you will not work efficiently Hold the support bracket and the battery module below the antenna while pointing TT 98 122274 Q 22 Chapter 2 Getting started Obtaining a GPS fix The EXPLORER 500 must acquire its own location from the GPS satellites before it can register on the BGAN network This is called obtaining a GPS fix If the antenna is placed in an open location with a wide view to the sky the EXPLORER 500 will probably obtain the GPS fix automatically while you are pointing towards the BGAN satellite However if part of the view to the sky is blocked and or the Elevation is very low it may sometimes be difficult for the GPS antenna to see a sufficient number of GPS satellites The EXPLORER 500 can obtain the GPS position in
157. sal Serial Bus An interface standard for communication between a computer and external peripherals over an inexpensive cable using biserial transmission Mostly used with keyboards mice monitors and printers Virtual Private Network A network that is constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 177 Numerics 2 wire interface connecting 54 selecting voice quality 110 specifications 158 64 kbps UDI using USB 69 A access rights in web interface setting up 135 accessories available 141 administration settings 125 advanced configuration Bluetooth 104 LAN 99 network settings 117 USB 97 alarms in display 46 149 list of active 45 124 antenna for Bluetooth 161 pointing 24 repointing 40 81 specifications 162 APN setting for all interfaces 117 setting for Bluetooth 105 setting for LAN 99 setting for USB 97 applications overview 6 AT commands 167 audio indicators 41 94 audio quality 52 automatic power up 42 93 Azimuth 21 backlight in display 40 93 barring calls 113 TT 98 122274 Q battery charging 139 dummy 141 guidelines for use 139 inserting 12 removing 13 specifications 156 BGAN coverage 2 services 4 system overview 3 Bluetooth devices pairing 51 107 unpairing 109 viewing list of paired 109 Bluetooth hand
158. sed user group Language I Outgoing Access JT Preferential PROPERTIES apply Cancel ADMINISTRATION Pa Ebm ee y 2 Type in your user group number s under Group no 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active 4 To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used TT 98 122274 Q Setting up the interfaces 116 Chapter 5 Using the web interface Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used Click Apply Setting a common APN Setting the common APN The common APN setting is defined here and can be selected for each interface If you are using the same APN for many interfaces it is easier to define it once and then simply select it for the relevant interfaces Also if you change the common APN at a later stage it is automatically updated for all interfaces where the Common setting is selected To set a common APN do as follows 1 2 Select SETTINGS gt Common Select the APN You have the following options e SIM default The APN is taken from the SIM card This is the recommended op
159. seeeeseseesees 52 Selec ngthe call p sisisi n oestra eria aai eea eaa 52 Connecting an analog phone or a fax machine sessssssssssssseesessesessessessesessesseseesesse 54 Connecting a Bluetooth handset s ssssessesseseesesseseesessesresessesreseseesessesersessessesesse 55 Entering the SIM PIN using a phone scccasssedceusahacccsunadeacsdnsdexshiwescavssiecesstnanecsteanse 56 Making or receiving a phone call with the EXPLORER 500 se sessssesseeeseesstesseee 57 Making a call to the EXPLORER 500 coscisscisastaianisiamiatisendsiiartamnsniennnnnen 58 Dialing FUNCHONS eriseeria EEEE EEEE E AEA ERRE 59 Sending or receiving a fax message csscesscescesecssessceeseeseeesceeeceseceseesseeeeseeeneeees 62 Using a computer ssc ccssnceciesain acca ahesietatccn ted iec cases essere 63 Choosing an interface for data connection cceseseseesseseeeceeeecseeeseseceeeeeeeeeeees 63 Standard or Streaming data sisses iera narei EREE EREE NRK ETa 64 Using the LAN interface essssessesseseesessessesseseesessessesessesseseesesseseesesseseesessesresrssesees 65 Using the USBinterfaCE isisisi enaisi ara ire arena 67 Using a computer with Bluetooth cc cecessesssescceeceseeseeseeeeseeseeseseeeceseeeeesseeeeees 70 Creating a dial up connection ceescsscesccscesseseseesceescessessceeeecseseseseeeeseeseseeeeeees 71 Additional interfaces igs toes gece secsedeettee tes secesrseeda areca neeadetenceratens 73 vii Chapter 5 TT 98 122274
160. sessesseens 120 Uploading SoftWare sxcescissstsscisacensssnaaalebaacdeendenasdbedbianceacndaaeascsdiceasededacsenalacaanuaens 121 Viewing the Alarmi LVS Eas ssc vctntiva caer et ca ccoatiscuosesc ca sutethesaaenbieuaed ata beetaeasbuvsabetyeantael 124 Administration esesccacensarainer roa exesesceneariacamarumnnmteomeaens 125 Accessing the administration settings c csccsscsssessseseeceeeceeceeeseeeeseeeesseeerees 125 Using Profiles sesinin aaa i EEE R 130 Using a Traffic Flow Template snssossenseseeseesesseseesessessesessessessesensessessesessessesessesee 133 S iting p user permissions ccsccssscrtansavicansessanddaandencansgunsnpsasseuansstanseddearstenstazeans 135 Help desk and diagnostic report 00 0 0 cccsssesesceecseseeseceecseseseescseeeeaeeees 136 Accessing th Help desk siiis iinnat nai eireta se ia a 136 Generating a diagnostic report sessssessessessesessessesessessesessesseseesesresessesresrsseseesese 136 Whats neXt cecer E 137 Maintenance and troubleshooting DSH OA Seed NE cece pss Severe eeaeee naa uso iousase vacuave tec in se onsen oem Saara 138 Getting SUPPO sissies sserrep i Ea Edner onia 138 Uploading SOTIWAI Es lt ca e2eceorennpneenedenercacntsnicerxeindacodnumaxeenseiadscemmneennneneerianeeee tk 139 MAILE NANCE wsessiwss ssceccewssissasndebnsnscaiuencadubuisccansonchiudsnbansnawetebusstebsenesainianaecseuadeanans 139 Options and accessories sessessessssessessesessessesesseseesessesresessestesrssesees
161. set charging interface 73 163 connecting 55 making a call 57 Bluetooth interface connecting a computer 70 connecting a handset 55 setting up 104 setting voice quality 104 specifications 161 browser settings for web interface 75 C call log 39 92 call type 52 calls barring 113 closed user group 116 forwarding 112 holding 61 line identification 115 local 60 making or receiving 57 missed received outgoing 39 85 redial 59 to the EXPLORER 500 58 view ongoing 80 waiting indication 60 114 CE compliance 165 certification 165 178 clearing logs 129 clearing usage counter 129 closed user group 116 common network settings 117 compliance 165 configuration Bluetooth 104 exporting to file 128 import from file 128 LAN 99 USB 97 conformity 165 connectors Bluetooth handset charging 163 LAN 159 overview 15 Phone Fax 158 Power 157 USB 160 contact information 138 contrast in display 40 93 coverage Inmarsat BGAN system 2 D dashboard 79 data advanced configuration 117 Profiles 130 Traffic Flow Templates 133 data sessions view ongoing 80 delivery items included 11 DHCP enable or disable for LAN 99 display backlight 40 93 contrast 40 93 menu drawing 32 navigating 35 overview of menus 31 short cuts 35 symbols 34 disposal 140 distributors 138 dummy battery 141 TT 98 122274 Q Index E Elevation 21 Ethernet interface connec
162. software For further information see Uploading software on page 121 Maintenance Normal use of the battery It is recommended not to partially charge discharge the battery several times in a row Partial charging discharging affects the accuracy of the capacity measurement Never leave the battery fully discharged for a longer period of time If the battery is not to be used for a shorter period of time 1 month charge the battery to minimum 20 to 30 and remove it from the EXPLORER 500 If the Battery is stored for more than a month see Storage at the end of this section Recharging the battery To recharge the battery insert it into the EXPLORER 500 and connect the EXPLORER 500 to power The indicator left to the display is constantly green as long as the battery is charging When the battery is fully recharged the green indicator is turned off If the EXPLORER 500 is switched on the green indicator will be flashing shortly every 2 seconds If a charging error occurs the green indicator on the EXPLORER 500 flashes rapidly See the Troubleshooting Guide on page 142 TT 98 122274 Q 139 Chapter 6 Maintenance and troubleshooting Accurate display of the battery capacity Storage To ensure accurate display of the battery capacity it is recommended to run a learning cycle for every 100 recharge discharge and at first time use The learning cycle must be performed at 20 C 30 C A learning cycle is performed as follo
163. sound to indicate that an alarm is present 3 Select ON or OFF to enable or disable the selected audio indicator Enabling or disabling interfaces Each interface except USB can be disabled to minimize the power consumption Specially if the EXPLORER 500 is battery powered it is a good idea to disable unused interfaces D Your user permissions may not allow access to all interfaces Blocked interfaces are greyed out Do as follows 1 Select SETTINGS gt INTERFACES 2 Select one of the following interfaces e PHONE FAX e BLUETOOTH e LAN 3 Select ON or OFF to enable or disable the selected interface Enabling or disabling stealth mode When the EXPLORER 500 is in stealth mode all lights and sounds are turned off You can still use the EXPLORER 500 and the display text is readable To enable or disable the use of stealth mode do as follows 1 Select SETTINGS gt STEALTH MODE 2 Select one of the following e ENABLED e DISABLED M Enabling stealth mode will not put the EXPLORER 500 into stealth mode it only enables the use of stealth mode TT 98 122274 Q 41 Chapter 3 Using the display and keypad e To activate Stealth mode after enabling Stealth mode press C OK on the keypad e To deactivate Stealth mode press C OK again Setting the power up mode By default the EXPLORER 500 starts up automatically when you apply external power You can change this mode so that you have to press the Power but
164. splay 37 TT 98 122274 Q Index NAT setting for LAN 99 navigation display and keypad 35 web interface 77 number of EXPLORER 500 terminal ii 0 off line working with EXPLORER 500 19 options available 141 Outbox for SMS messages resending or deleting messages 87 P paired Bluetooth devices view list 109 pairing Bluetooth devices 51 107 phone local call 60 making calls 57 phone book 82 add number 83 delete all entries 83 delete entry 83 modify entry 83 Phone Fax interface connecting 54 selecting voice quality 110 specifications 158 PIN administration PIN 125 entering in display 20 entering in web interface 78 entering with a phone 56 pointing 24 help 21 position data 21 repoint the antenna 40 sound on off 41 94 pole mount 26 port forwarding 102 POTS interface connecting 54 selecting voice quality 110 specifications 158 180 power 17 automatic 42 93 connecting 16 specifications 157 power up mode 42 93 Profiles for data transmission 130 selecting for Bluetooth 105 selecting for LAN 99 selecting for USB 97 properties view 44 79 120 Proxy server disabling 75 PUK code 21 56 78 Q quality of voice 52 Quick dial 57 R redial 59 restoring settings 42 S safety summary iii semi fixed installation 26 sent messages resending forwarding or deleting 87 viewing status 87 serial number 44 79 120 services supplementary 111 suppo
165. sreseseesessesesessessesesse 94 Enabling activation of stealth mode cccesccsccssecesecssesssesceeecesecsseceeeeseeseeeneensees 94 viii Chapter 6 TT 98 122274 Q Table of Contents Setting up the interfaces 0 0 ccssssseessesceeeseseseeecsesceseesecsesceeceeeeeeeaees 95 Enabling disabling interfaces sesessessessessesessessessessesessessesessessesessesseseesssresessesees 95 Description of data Settings descuixpnccavsassscenstsinanavasssaswauoannansvascudaaatnededsatsaiteumansls 95 Configuring the USB interface sssessesessessesessesseseesessesresessesreseseesesseseesessesseseese 97 Configuring the LAN interface sesesssesessessesesseseesessesresessesesseseesessessesessessesessesse 99 Configuring the Bluetooth interface ccccscssseseeceseceseseeesseessssseeeeceseeseeseeeees 104 Pairing Bluetooth devices from the web interface ccccesecsesssssceeeceseceseceeeeeee 107 Configuring the Phone Fax settings ccaicccscssscccsassnesoscsseeesedssdceoasccneestedecevecannneersins 110 Setting p call Seice enina a a s 111 Setting a common APN n sessesssssssssssssessessesessessesessesseseesesseseesessesrsseseesesseseesesseseesesse 117 S l ctng the GP SAMMONS sssi eisson ira iaa e 118 Setting the language ect ccienccceccedannanienancue asec nanene 119 Properties software upload and alarm list 0 0 0 0 cccscseeseteeeeeeteeeeeees 120 Viewing the properties of the EXPLORER 500 sesssesssessseesseessecssteseee
166. ssion Your connection is defined as a dial up connection but you have not opened the dial up connection You need to open the dial up connection before you can connect to the Internet Your connection is a dial up connection but you have not entered the phone number 98 to indicate a connection to the Internet Change the phone number in the dial up connection to 98 and open the dial up connection before accessing the Internet TT 98 122274 Q 144 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy The web interface cannot be accessed The browser is configured to use a proxy server For Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it Your connection is defined as a dial up connection but you have not opened the dial up connection You need to open the dial up connection before you can connect to the Web server Your connection is a dial up connection but you have not entered the phone number 98 or 99 to indicate connection to the Internet and or the web interface Change the phone number in the dial up connection to 98 or 99 and open the dial up connection before accessing the web interface A Phone Fax connection cannot be established
167. ssseessecssesssesssesseesseesseesseenseeseens 7 Matrix of services and communication interfaces ssessesesseesesssseseesessesessesseseesesse 10 What S NEXU esa faite seca asides inrer apa rerai n E Eao nE E Stain 10 Getting started Inthis chapter sessist rski onanan e a oE ea a a a 11 Unpacking and assembling sessssessessessessesessessessesessessesessesseseesessesrsseseesesseseesesseseese 11 Placing the EXPLORER 500 sicsicsscccstssscoqsaiecoaivadssandnavedssshuisiuashatadssbonebesaisbatiascgeite 15 Conne cting cables seine cciasaccreaccennseced seee rE aaar reena EKE r S O EE EE EESE E ENEE EE ik 15 Powering the EXPLORER 500 oecessscssesssccssscssccssesssessscssscssscssscssecsseessessucsasesasenaes 17 Options for the start up procedure cc cccestsssverscarereceatesessenstacerssssssavennseeerentenetoenneders 18 Entering the SIM PIN csser tieren iE R RER 20 Pointing the antenna sssessessessessssessessessesessessesessesseseesesseseesessesesseseesesseseesessesseseene 21 Using a fixed EXPLORER 500 semi fixed installation c ccccscsscessesccsssesscseseeseeee 26 Making the TTT SEC UM seisa Ea e e AA E E eaanes 27 Making the first data connection LAN ccccscsscssseseesessseecssessesseesceseenesseeseeeees 29 Whats Nexio ee e Een Pec Une Tbe arc Oe PERC Rene Persea eE Ome artes 30 Using the display and keypad Inthis chapter sicrie aaraa a aaa a EE aE EAER 31 WVU ONT NI cc ec eE AE E AA E E 31 Display d nng Start UP siiente ona
168. stall the profile s you are going to use on your computer For a list of supported Bluetooth profiles see Bluetooth interface on page 161 The computer should be placed within a maximum distance of 100 m from the EXPLORER 500 Note that this is the maximum distance in open air the actual maximum distance may be shorter depending on the environment In an office environment you should be able to establish a connection across the adjoining 2 3 rooms Note 4 The procedure may vary depending on the Bluetooth interface in your computer Consult your Bluetooth manual for details If the two devices have not been connected before you need to pair the devices For further information see the section Bluetooth pairing on page 51 Connecting a computer to the Bluetooth interface This section does not describe configuration of the Bluetooth interface For information on configuration see Configuring the Bluetooth interface on page 104 If the devices are already paired do as follows to connect 1 Place the computer close to the EXPLORER 500 2 Power up the EXPLORER 500 and point the antenna 3 Power up your computer 4 Turn on Bluetooth on your computer If the devices are paired the Bluetooth connection should now be established Note that if your Bluetooth connection is defined as a dial up connection you have to open the dial up connection before you can access the Internet or the web interface See Connecting to the USB interface
169. ter 5 Using the web interface 4 In the Barring PIN field at the bottom type in a PIN for your call barring setup D This is not the SIM PIN entered at startup but a second PIN which is supplied together with your SIM PIN 5 Click Apply Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data on the Phone Fax interface Do as follows 1 Select Settings gt Phone Fax gt Call waiting from the left navigation pane Thrane amp Thrane oT of 2 BT GE DASHBOARD Read current settings ok PHONE BOOK STANDARD OICE MESSAGES I Call waiting enabled CALLS 3 1 KHZ AUDIO SETTINGS USB M call waiting enabled LAN DATA Bluetooth J Call waiting enabled Phone Fax Apply Cancel Call forward 7 Please note that some active call forward call barring or call waiting settings Call barring may prevent other call forward call barring or call waiting settings from being activated Call waiting Line identification Closed user group Common 4 Gi ae ey 2 Click OK next to Read current settings to make sure the window is updated 3 For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data on the Phone Fax interface 4 Click Apply TT 98 122274 Q Setting up the interfaces 114 Chapter 5 Using the web interface
170. terface is accessed you can enter the SIM PIN from the web interface Until you enter the PIN you can only access the Dashboard and the PROPERTIES window and upload software Access to all other parts of the web interface requires a PIN Thrane amp Thrane BATTERY SIGNAL 0000000 Please enter PIN DASHBOARD PIN ok PROPERTIES 4 gt Done fff agp nternet Type in the PIN and press OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If you enter a wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 21 If the PIN has already been accepted in the EXPLORER 500 or the PIN is disabled e g from the BGAN LaunchPad the web interface goes directly to the Dashboard at start up TT 98 122274 Q Introduction 78 Chapter 5 Using the web interface The Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties of the EXPLORER 500 The NETWORK section shows the name of the Airtime Provider if this information is available on the SIM card BATTERY C SIGNAL 0000000 om ae BT DASHBOARD NETWORK SESSIONS TOTAL PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 06 00 MESSAGES TERMINAL Standard voice outbound 00 05 00 CALLS Status Searching 3 1 kHz audio inbound 00 00 00 SETTINGS Pointing Go to pointing mode 3 1 kH
171. terfaces on the EXPLORER 500 Chapter 4 Using the interfaces The following table shows the possible combinations of services and interfaces and which types of equipment can be used Interface on the EXPLORER 500 Circuit Switched Connection Packet Switched Connection TT 98 122274 Q Service Displav Phone Fax Bluetooth USB LAN pay Keypad Analog Bluetooth telephone handset 3 1 kHz Audio G3 Fax machine Computer with analog modem Standard Analog Bluetooth Voice telephone handset Computer Computer Data 56 kbps 64 kbps Data Computer Computer multi user with Switch Hub Computer Computer Computer Data single user General 49 Chapter 4 Using the interfaces Enabling or disabling an interface Overview By default all interfaces are enabled However you can disable the LAN interface the Bluetooth interface and or the Phone Fax interface in order to minimize the power consumption Note 4 The USB interface cannot be disabled it is always enabled Using display and keypad To enable or disable an interface using the display and keypad do as follows 1 Enter the menu system From the Main screen press A or V Select SETTINGS gt INTERFACES Select the interface you want to enable or disable Select ON to enable or OFF to disable Using web interface To enable or disable an interface using the web interface do as follows l Connect a computer
172. the Outbox are messages that have not been sent e g because the EXPLORER 500 was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox e When the EXPLORER 500 is online click Resend next to the message you want to send When the Write message window opens click Send The EXPLORER 500 now attempts to send the message again To make sure the message has been sent look in the Sent folder D The original message remains in the Outbox When you have succeeded in sending the message you may want to delete it from the Outbox e Click Delete next to a message to delete it e Click Delete all messages in Outbox to delete all the messages Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options e Click Resend next to a message you want to send again When the Write message window opens click Send The EXPLORER 500 now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message e Click Forward next to a message you want to fo
173. the keypad WARNING After accepting the signal strength keep the minimum safety A distance of 0 6 m to the antenna The antenna may radiate microwave power as soon as the signal strength is accepted The EXPLORER 500 now tries to establish a connection to the BGAN network The display shows the progress as follows e SEARCHING The EXPLORER 500 searches for the network operator Note that the search procedure can be very short so you may not see this text e REGISTERING The EXPLORER 500 is registering itself on the network If the GPS position has not yet been acquired at this point the display may show NO GPS For further information see the Troubleshooting Guide on page 143 READY or DATA READY means the EXPLORER 500 is registered on the network and is ready to go online If you have already connected a computer the display shows DATA instead of READY DM The display may show a different text than READY or DATA if there is more important information to show For example the display will show ENTER PIN if you pressed C at the first request for a PIN See also the Troubleshooting Guide on page 143 CANCEL If you press C instead of OK you exit the pointing menu and the display shows the Main screen with the message POINT NOW If the PIN has been accepted you now have access to the menu system but you will not be able to connect to the BGAN network because the signal strength has not yet been
174. timated charge of each Standard data session Streaming data sessions shows the start time duration type Streaming 32 64 128 kbps and estimated charge of each Streaming data session Date and time is UTC time received from the satellite XS The estimated charge is based on your entries under ADMINISTRATION gt Call charges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls TT 98 122274 Q Call log 85 Chapter 5 Using the web interface Handling messages Sending an SMS message from the EXPLORER 500 OZMA If the EXPLORER 500 is not online when you attempt to send a message the message is moved to the Outbox in stead of the Sent folder Messages in the Outbox are not automatically sent when the EXPLORER 500 goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the EXPLORER 500 do as follows 1 Click MESSAGES from the left navigation pane This window contains new incomi
175. ting 65 setting up 99 specifications 159 EXPLORER 500 getting to know 7 type number ii export configuration 128 F fax sending or receiving 62 FCC compliance 165 features 5 forwarding calls 112 G general specifications 155 GMPCS compliance 165 GPS antenna 9 frequency 162 obtaining GPS fix 23 position 43 troubleshooting 144 view status 43 H hardware view version 79 120 Header compression enable or disable for Bluetooth 105 enable or disable for LAN 99 help desk number 45 136 changing with web interface 136 I IMEI number 44 79 120 import configuration 128 Inbox for SMS messages replying forwarding or deleting 89 179 indicators function 8 interfaces turning on or off 41 50 interfaces and services combinations 10 internal calls 60 IP address 44 79 120 ISDN using USB 69 items included in delivery 11 L LAN interface connecting 65 setting up 99 specifications 159 language selecting 42 119 LaunchPad 48 LEDs function 8 light and sound disabling 41 94 light indicators function 8 line identification 115 local phone call 60 logs clearing 129 M MAC address 44 79 120 matrix of services and interfaces 10 messages configuring outgoing 90 deleting in display 37 forwarding 89 opening in display 37 opening in web interface 89 receiving in display 46 receiving in web interface 88 replying 89 sending 88 view list in di
176. tion unless you have special requirements e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider Click Apply How to use the common APN When you configure your individual interface select Common to use the setting from this window Where Common is selected in the individual interface settings the setting will automatically be updated when the Common APN is changed TT 98 122274 Q Setting up the interfaces 117 Chapter 5 Using the web interface Selecting the GPS antenna DM This feature is only available in software version 1 07 and greater The EXPLORER 500 can obtain the GPS position in two ways Using the built in GPS antenna or using the BGAN I 4 antenna If the terminal is placed in an open location with a wide view to the sky the GPS antenna is the better choice because it is omnidirectional If however the terminal is placed in a location with a limited view e g close to a wall or similar the I 4 antenna is better because it is directional To select which GPS antenna to use for acquiring the GPS position do as follows Thrane amp Thrane BATTERY C__ E ms SIGNAL 0000000 ah BI DASHBOARD GPS ANTENNA SELECTION PHONE BOOK MESSAGES Apply Cancel CALLS SETTINGS USB LAN Bluetooth Phone Fax Common Advanced
177. tly For information on how to recharge the battery see Recharging the battery on page 139 TT 98 122274 Q 12 Chapter 2 Getting started Removing the battery To remove the battery do as follows 1 Locate the slide lock at the bottom of the unit 2 Slide the lock aside to release the battery from the unit 3 Remove the battery TT 98 122274 Q 13 Chapter 2 Getting started Removing the SIM card To remove the SIM card first remove the battery as described in Removing the battery on page 13 Note 4 When the SIM card is removed you cannot use the display menu system nor make calls or start data sessions Only emergency calls are allowed and only if permitted by the network However if you have an administrator user name and password you can upload software using the web interface For further information see Uploading software on page 121 Remove the SIM card as follows 1 Slide the lock aside to open the SIM slot as shown 2 Gently press the SIM card and let it pop out of the slot 3 Remove the SIM card TT 98 122274 Q 14 Chapter 2 Getting started Placing the EXPLORER 500 Please observe the following rules when placing the EXPLORER 500 e When the battery is not inserted use a dummy battery to protect the terminal See Options and accessories on page 141 e Place the EXPLORER 500 with the battery facing down e Place the EXPLORER 500 so that water e g from
178. to Creating a dial up connection on page 71 The Thrane amp Thrane EXPLORER USB driver is not installed Install the driver as described in First time setup of USB on page 67 The USB connection uses a wrong COM port Make sure the connection uses the COM port to which the Thrane amp Thrane EXPLORER USB driver is assigned In Windows XP open your dial up connection and select Properties Under Connect using check that the Thrane amp Thrane EXPLORER USB driver is selected If not click Configure and select the Thrane amp Thrane EXPLORER USB driver TT 98 122274 Q 147 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy A Bluetooth data connection cannot be established The interface is off in the EXPLORER 500 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt BLUETOOTH gt ON or by accessing the web interface and selecting SETTINGS gt Bluetooth gt Enabled The computer is placed too far away from the EXPLORER 500 Bring the computer closer to the EXPLORER 500 Note that the specified maximum distance is only valid under ideal conditions The computer is not yet paired with the EXPLORER 500 Pair the devices Refer to Bluetooth pairing on page 51 The requested Bluetooth profile is not supported or is not activated on the computer Check the Bluetooth installat
179. ton to switch on the EXPLORER 500 To set the power up mode do as follows 1 Select SETTINGS gt POWER UP MODE 2 Select one of the following e AUTOMATIC to have the EXPLORER 500 power on automatically when external power is applied e MANUAL to have the EXPLORER 500 power on only when the Power button is pressed Selecting the language You can change the language used in the display and in the web interface for the EXPLORER 500 Do as follows 1 Select SETTINGS gt LANGUAGE 2 Select the language you want to use The following languages are available e English e French e German e Russian e Spanish The web interface and the display menus will now use the selected language Restoring settings You can restore default values for the settings in the SETTINGS menu except the contrast setting The following settings are restored e Backlight e Audio indicators e Stealth mode e Interfaces enabled e Power up mode Note that all other settings are left unchanged TT 98 122274 Q 42 Chapter 3 Using the display and keypad To restore settings do as follows 1 Select SETTINGS gt RESTORE SETTINGS 2 Press OK Properties menu Viewing known Bluetooth devices You can view a list of the Bluetooth devices that are paired with the EXPLORER 500 The devices are listed with their Bluetooth names The devices in this list can communicate with the EXPLORER 500 without any further setup To view the
180. traffic class when defining profiles for your connection You can set up various types of connection using the profiles and a traffic flow filter For further information see Using Profiles on page 130 and Using a Traffic Flow Template on page 133 Setting up and activating a Streaming connection By default any data connection on the EXPLORER 500 is a Standard data connection If you want to set up a Streaming connection select a Streaming profile when setting up your data interface See the Configuring section for your interface in Chapter 5 Using the web interface Before starting a Streaming session on the LAN interface make sure you have set up the Streaming profile for the LAN interface To start or stop a Streaming session on the LAN interface do as follows 1 Access the web interface 2 Select DASHBOARD from the left navigation pane 3 At the bottom of the page click the Start or Stop link of the relevant Streaming profile M When running a Streaming session you are charged for the time you are connected A started Streaming session will stay active until you stop it TT 98 122274 Q Using a computer 64 Chapter 4 Using the interfaces Using the LAN interface Before connecting to the LAN interface To connect to the LAN Local Area Network interface use a shielded cable mounted with an RJ 45 connector The LAN interface is configured as MDI X This means that if you are connecting your computer dire
181. two ways Using the GPS antenna or using the BGAN I 4 antenna e Ifthe terminal is placed in an open location with a wide view to the sky the GPS antenna is the better choice because it is omnidirectional e If however the terminal is placed in a location with a limited view e g close to a wall or similar the I 4 antenna is better because it is directional For information on how to set up which antenna to use for acquiring GPS fix see Selecting the GPS antenna on page 118 only available in software version 1 07 and greater To ease the process of obtaining a GPS fix you may also try the following 1 Place the antenna flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible 2 When the GPS fix is obtained you can start pointing towards the BGAN satellite To see the GPS status enter the display menu system by pressing A or W and select PROPERTIES gt GPS STATUS For further information see Viewing the GPS status on page 43 TT 98 122274 Q 23 Chapter 2 Getting started Pointing the antenna towards the satellite To help you obtain the best possible signal strength the EXPLORER 500 uses a pointing sound to indicate the signal strength during pointing The frequency of the tone increases with the signal strength You can toggle the pointing sound on off by pressing A or Won the keypad Do as follows to point the antenna 1 While observing the built in compass of
182. udio Thrane amp Thrane ree ee Ot a BT Gl TOTAL USAGE DASHBOARD PHONE BOOK Standard voice 0 2 Minutes MESSAGES j A 3 1 kHz Audio 0 0 Minutes CALLS Outgoing calls gt z Recdivedicalts Export total Call Log to file Missed calls Standard data sessions Streaming data sessions SETTINGS PROPERTIES ba 4 b OE tere Exporting the call log The EXPLORER 500 logs all calls and data sessions For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 In the CALLS window click the link Export total Call Log to file 2 Browse to the location where you want to save the log 3 Click OK TT 98 122274 Q Call log 84 Chapter 5 Using the web interface Viewing the lists of calls To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS window Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type Standard or 3 1 kHz Audio of each incoming call Missed calls shows the start time calling phone number and type Standard or 3 1 kHz Audio of each incoming call that was not received e Standard data sessions shows the start time bytes in bytes out and es
183. unless another person capable of rendering first aid resuscitation is present Do not substitute parts or modify equipment Because of the danger of introducing additional hazards do not substitute parts or perform any unauthorized modification to the equipment Keep away from active antenna front This device emits radio frequency energy when antenna pointing is completed To avoid injury keep a minimum safety distance of 0 6 m from the antenna front when the EXPLORER 500 is pointed See also the below section Antenna safety instructions Only use approved batteries from Thrane amp Thrane Use of non approved batteries may result in explosion fire electrical shock or injury Observe marked areas Under extreme heat conditions do not touch areas of the EXPLORER 500 that are marked with this symbol as it may result in injury TT 98 122274 Q i Antenna safety instructions Antenna safety instructions Use only manufacturer supplied antennas Antenna minimum safe distance 60 cm Antenna gain Directional with maximum gain of 11 1 dB reference to isotropic The Federal Communications Commission has adopted a safety standard for human exposure to RF Radio Frequency energy which is below the OSHA Occupational Safety and Health Act limits Antenna mounting The antenna supplied by the manufacturer must be located such that during radio transmission no person or persons can come closer than the above indic
184. were before the alarm was issued e Press OK to enter the alarm list showing all active alarms The alarms are listed with their ID numbers Unacknowledged alarms are marked NEW To acknowledge an alarm and see the name and time stamp press OK again Use A and to scroll through the name ID and time stamp If the text is too long press OK gt to scroll through the rest of the text Once the alarm is acknowledged OK or C is pressed the display returns to normal operation The red message indicator keeps flashing as long as the cause of the alarm is still present Explanations for the alarms and remedies to solve the problems are listed in the next section All alarms are logged in the alarm log For information on the alarm log see Alarm log on page 154 TT 98 122274 Q 149 List of alarms Chapter 6 Maintenance and troubleshooting The following list explains the alarms that may show in the display and in the web interface of the EXPLORER 500 digit at the end This digit is used to make sure the ID is not misinterpreted when passed on e g to service personnel Make sure you include the entire number when contacting XS In the display and in the web interface the ID includes a hyphen followed by a control your distributor ID Alarm Text Explanation Remedy 00100 to System Data Important system data is Do not use the 00199 Damaged damaged EXP
185. wever that fax machines and modems must use 3 1 kHz Audio You can override the default setting for outgoing calls by dialing 1 force the call to Standard or 2 force the call to 3 1 kHz Audio before the number For further information see Overriding the default outgoing call type on page 52 4 Click Apply TT 98 122274 Q Setting up the interfaces 110 Chapter 5 Using the web interface Setting up call services Overview DO The EXPLORER 500 must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services Call forwarding Call barring Call waiting Line identification Closed user group Note that some active supplementary service settings may prevent other supplementary service settings from being activated TT 98 122274 Q Setting up the interfaces 111 Chapter 5 Using the web interface Call forwarding You can forward incoming calls to another phone number Do as follows 1 Select Settings gt Phone Fax gt Call forward from the left navigation pane Thrane amp Thrane BATTERY ae SIGNAL 0000000 om ae BT DASHBOARD Read current settings ok PHONE BOOK STANDARD VOICE MESSAGES Enabled Enabled 004539558800 CALLS Forward all calls a o SETTINGS Forward when busy USB Forward if not reachable a Enabled j0045
186. window of the web interface For information on profiles see Using Profiles on page 130 For information on Streaming see Standard or Streaming data on page 64 Starting or stopping a Streaming session To start or stop a Streaming session using the LAN interface do as follows 1 Select CONNECT 2 Select the Streaming profile you want to start or stop The list only shows profiles that have been selected for the LAN interface For information on how to set up the LAN interface see Configuring the LAN interface on page 99 3 Select START or STOP and confirm OAA When running a Streaming session you are charged for the time you are connected An active Streaming session will stay active until you stop it You can also start stop Streaming sessions using the web interface For further information see Setting up and activating a Streaming connection on page 64 Starting or stopping a Standard data session When the primary profile selected for the LAN interface uses Standard data the default behavior of the EXPLORER 500 is to start Standard data automatically as soon as the EXPLORER 500 is online and the LAN cable is connected To change this behavior you can disable automatic activation of the primary profile using the web interface See Configuring the LAN interface on page 99 When automatic activation is disabled you can manually start stop a Standard data session using the web interface or the display menu system To
187. ws 1 Fully charge the battery 2 Remove external power and fully discharge the battery Use the EXPLORER 500 and or leave it on until it turns off automatically This way the EXPLORER 500 learns the complete capacity of the battery Note that it may take up to 36 hours to discharge the battery if it is not in use 3 Recharge the battery Do not leave the battery inserted in the EXPLORER 500 during storage If the battery is not to be used for a longer period of time do as follows 1 Fully charge the battery 2 Remove external power Then use the EXPLORER 500 or leave it on until the display shows a battery capacity of approximately 50 3 Switch off the EXPLORER 500 Important 4 Switch off the EXPLORER 500 before removing the battery 4 Remove the battery and store it In this condition the battery can be stored for approximately 1 year at 20 C to 30 C After 1 year you must recharge the battery For further information on storage temperature see Battery on page 156 Disposal of the EXPLORER 500 Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose these items together with unsorted municipal waste household waste In order to protect the environment and ensure the correct recycling of old equipment as well as the re utilization of individual components use either public collection or private collection by the
188. z audio outbound 00 00 00 PROPERTIES Unit serial number 05430125 Standard data 0 10 MB ADMINISTRATION Software version 2 03 build EXP_2_03C 3 Streaming 32 kbps 00 00 00 HELPDESK Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 SITE MAP IMEI number 35315000 000259 8 Streaming 128 kbps 00 00 00 MAC address 00 11 CF 00 99 AF ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh Terminal properties The TERMINAL section of the Dashboard shows the following Status The status of the EXPLORER 500 This field corresponds largely but not completely to the status information in the display Examples of status information are Ready Registering and Data Pointing If you want to point the antenna click the link Go to pointing mode For further information see Pointing using web interface on page 81 Unit serial number The serial number of the total unit Software version The version of the software embedded in the EXPLORER 500 Local IP address The local IP address of the EXPLORER 500 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 500 This is a unique number that identifies your EXPLORER 500 MAC address of the EXPLORER 500 TT 98 122274 Q The Dashboard 79 Chapter 5 Using the web interface Managing calls and data sessions Start stop a Streaming session on the LAN interface

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