QUICK REFERENCE GUIDE
Contents
1. Save to seat the reservation HELPFUL HINT You can also seat tables by tapping and holding parties in the Reservations or Waitlist tabs D then dragging and dropping them onto the table where you would like to seat them J Q omine 4 I J sem Soorm e e 8 l 3 per L change fa ere x 6 30 6 45 7 00 7 15 7 30 7 45 8 00 8 15 8 30 8 45 94 PRE Elizab how 7 16 Pia A Grid Switch to the Grid View F Shift Change shift lunch dinner etc B Sheet Switch to the Sheet View G Max Maximum party size for this table C Floor Switch to the Floor View H Date Change the date D View Switch between displaying I Change Move or cancel a highlighted reservation 15 amp 30 min increments view the change log E Tbi Table number J Status Change the selected reservation s status Cancelling Statusing a Reservation 1 Tap the reservation that you would like to status or cancel 2 Tap the Status button J then tap a status in the menu to assign it The background color of the reservation will change to reflect the new status 3 Or instead of adding a status tap Cancelled to cancel the reservation and remove it from all views Reservations cancellations and no shows are recorded in the guest s history Moving an Existing Reservation to Another Day or Shift 1 Locate and tap the reservation that you would like to move then tap the Move button on the bottom right2. 2 Use the Date H and Shift F controls to move the reservation to the desired date and shift 3 Tap a table and time on the grid to move the reservation Tap Multi to move the party to multiple tables Changing Reservation Details 1 Double tap the reservation which you would like to edit 2 Edit the reservation details You can also modify the time of i the reservation using the arrow buttons next to the time 3 Tap Save to save the changes and update the reservation or tap Exit to return to the grid without saving The system will warn you when reservation overlaps occur More info pg 4 Excluding a Party from Pacing 1 Tap the party you would like to exclude from pacing then tap the Options button at the top right of the screen 2 Tap the Exclude from Pacing button to exclude the party from counting towards pacing NOTE Pacing moderates the number of covers that can be reserved at a given time Excluding parties from pacing removes them from counting towards the set pacing limit For more info on setting pacing see pg 4 Making a Reservation on Multiple Tables 1 Hold the Control Key Ctrl on your system s keyboard and tap the tables you would like to combine 2 Tap the Make Res button on the bottom right of the screen to reserve the selected tables 3 Changing Your Schedule To view the schedule A Tap the Admin button in the side thes Sarari hee ahi navigation bar In the Admin menu tap the Floo
3. QUICK REFERENCE GUIDE Quick Tips Making a Reservation in Reserve View 1 Select the month date and year for the reservation on the calendar 2 Select the party size for the reservation from the preset values 1 8 or a larger value from the drop down menu 3 Select the shift by tapping the shift button on the left then select the desired time for the reservation from the options shown March H 2014 ee ieee T H mi FiA 5a 4 The system will provide the closest available times based on the desired time selected in step 3 Tap a time to select it and make the reservation Changing a Table Assignment in Floor View 1 Select a reservation from the Reservations tab on the right 2 Tap the Move button on the bottom right NOTE To combine tables for a reservation tap the Move button followed by the Multi button 3 Tap the desired tables to move the reservation Locking a Party to a Table in Floor View 1 Select the party you wish to lock then tap the Options button 2 Tap the Lock Table button in the Options menu NOTE You can lock parties to a specific table to prevent them from being reassigned d CAUTION Only use the hte button when you want to purposely overbook your restaurant more info on pg 2 Changing a Reservation Time in Grid View 1 Select a reservation by tapping it on the grid 2 Tap the Move button on the bottom right 3 Tap the cell in the grid that correspond
4. edules 2 Tap the Sheets tab select the sheet from the list you would like to edit then tap the Change button 3 In the Sheet Settings tab double tap the values in the Max of Covers column to edit pacing for that time slot To adjust turn times select a party size from the list then tap the Clock button to adjust the length of the turn time How do I set the order tables are reserved version 9 2 and above 1 Tap the Admin button in the side navigation bar under Main Options tap Floor Layouts Sheets Schedules 2 Tap the Sheets tab and select the sheet you would like to edit from the list then tap the Change button 3 Inthe Edit Sheet tab tap the Assignment Order button Move tables and combos up the list to prioritize them How do I turn warnings on or off 1 Tap the Admin button in the side navigation bar then tap Floor Management in the Main Options section 2 Tap the Conflicts Warnings tab and uncheck the boxes next to the alerts you would like to disable How do I calibrate my ELO touch screen monitor 1 Press the Windows key amp on your system s keyboard to display the task bar 2 Tap or click the ELO icon in the tool tray on the bottom right near the clock then select Align from the menu CAUTION Disabling warning prompts can result in accidentally overbooking your restaurant or overlapping reservations Use discretion when disabling warning prompts How do I view the complete user manual You can view the compl
5. ete OpenTable user manual at any point by simply tapping the F1 key on your system s keyboard The user manual will display information that is relevant to the aspect of the software you are currently viewing You can navigate through the user manual using the Table of Contents Index or Search tabs on the left OpenTable Customer Support United States amp Canada 1 800 OPENTABLE 1 800 673 6822 Support opentable com Support Hours 7 days a week 6 00 AM to 8 00 PM PST For more info and video tutorials on how to use your OpenTable system visit learn opentable com
6. r Layouts Sheets Schedules button Tap the Schedules tab at the top A Save B Close Day C Exit D Sheets E Controls F Calendar G Exception Save changes to the schedule Close the selected day Exit to the Admin menu Choose the sheets for each shift Close a shift Navigate to a Month Year View open shifts Select a day Exceptions to the default Bo iro DEJ AN Lurch Et SU Low a A Coe ft aan ay le io i LETAN uret TEA irra to EEE Ai iuri Zita A Dirne i EEI hh Li oF Clare O EDIAN Larei mr B EES GU Lott ET 2H Lom Roa A Deas m EDI SH Loch EAE LL Doe E5 EH Ai ier Ki e re m FH Ah irri Titi AE Ch im FES hii jae a Fi rH T ETI GN a E i Dri i Et AH lore 20 BY eee TE E Ai bore 2000 E Cer PAN J Bee did Lar Th ld Cire ee m EEE hii je A Be firai i ey 6 ERG SU Luei EKI PME Ore ii om EEI 4M bret 250i Be Orem ITA EHE AH Loree TOR FE Orra n Cy ETS bi lai Tot Sl re mab oa EME SN Lyre iLE Eft AM Lock 0 Ai Ore i a EH AM Lore TE Pl Orrar rr Bd i Lore od Se rr LT Fm EH AN Lance 08 PM Career ne Eid aii Lance itd Pil bine w rm DEE Ah Lai DEE Pu Dr schedule are displayed in red Frequently Asked Questions How do I set turn times pacing 1 Tap the Admin button in the side navigation bar under Main Options tap Floor Layouts Sheets Sch
7. s 3 Tap the Suggest button to suggest a table for the reservation then tap the Reserve button to reserve the suggested table To reserve a different table tap a table on the floor plan to assign it to the reservation 4 Enter the guest s name and reservation details then tap Save to book the reservation a CAUTION The Insert button B creates a reservation that is not assigned to a table Inserting unassigned reservations is useful if you want to purposely overbook your restaurant Adding a Party to the Waitlist 1 Tap the Waitlist tab D to view the waitlist in the side window on the right 2 The Insert button B changes to an Add button Tap the Add button to add a party to the waitlist 3 Enter the guest s name party size and wait time then tap Save to add the party to the waitlist Statusing a Seated Table 1 Tap the table on the floor plan with the seated party you would like to status 2 Tap the Status button C then tap a status to assign it to the selected table 3 Or if the table has been vacated and is ready for another guest tap the Done button G to clear the table Seating a Reservation 1 Tap the reservation you would like to seat then tap the Seat button G 2 Tap Yes to seat the reservation at the assigned table or tap No to seat the reservation at a different table 3 To seat the reservation at a table tap the desired table on the floor plan Or use the Multi button to combine multiple tables then tap
8. s to the time and table to which you would like to move the reservation NOTE Move a party to multiple tables by selecting the party tapping the Move button then the Multi button Changing Table Assignment in Grid View 1 Tap and hold the reservation you would like to move 2 While holding the reservation drag it vertically up or down the grid to place it at a new table HELPFUL HINT To access the full user manual press the F1 key on your OpenTable system s keyboard Floor View A Floor Tabs Switch between floor plans B Insert Insert a reservation that isn t assigned to a table C Status Update the status of a party D Tabs Switch between viewing reservations and waitlist tabs E View Res Display reservation times next to their table on the floor plan F Floor Timers Display floor timers next to seated tables on the floor plan G Walk In Seat a walk in party Block Table Block a table from reservations F Done Mark a seated table as Done h E Seat Seat a party aaie Lins a Make Res Make a reservation ii ari tonger Baada TI ETI mew si H Entry Detail Displays guest and reservation details codes notes table Making a Reservation 1 Select the desired date and shift for the reservation using the Date and Shift controls at the top of the screen 2 Tap the Make Res button G then choose a time and a party size for the reservation from the dropdown menu
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