User`s Manual
Contents
1. User s Manual BancaNet Empresarial Other Access gt Login gt Page 1 Index Pre Login 2 Anhlab More Information 4 Anhlab Step 1 Requirements 11 Anhlab Step 2 Contract 12 Anhlab Step 3 Cancel 13 Anhlab Step 3 Accept 14 Anhlab Change of Digital Signature in Login 15 Anhlab Internal transaction 16 Anhlab Internal transaction Application 17 BancaNet User s Manual Empresarial Other Access gt Login gt Page2 Pre Login What can find on this page On this page you can access BancaNet Empresarial using your customer number and password You can also unblock your password since after five failed attempts it will be blocked This page allows you to browse our BancaNet Empresarial Interactive Demo and try a new experience with this service You can also watch and download the tutorials that show you systematically how to make the operations How can obtain the information am interested in The page consists of the following sections 1 Banner Protect yourself e This section has an Anti intruder tool which you can install on your computer In addition you will find two links o By clicking on this link the More Information window will be displayed with information about the Anti Intruder tool Anhlab o nstall Now By clicking on this link the Ant ntruder Tool Installation window will be displayed 2 BancaNet Empresarial e This s2. information click Continue and you will be asked to enter your password Challenge or NetKey to implement the operation BancaNet Empresarial will send you a message telling you that your password was successfully unblocked You cannot click Close and access BancaNet Empresarial until this message appears In case some of the data entered is incorrect BancaNet Empresarial will send you a message telling you that the customer number or password is wrong 3 Meet BancaNet Empresarial This section has three links e Demo Here you will find a BancaNet Empresarial interactive demo that will allow you to try a new experience with this system e Tutorial Here you will find a video that will show you step by step how to make operations in the different BancaNet Empresarial modules e PDF Here you will find a PDF document Portable Document File which you can download This PDF contains information on how to use BancaNet Empresarial in a simple way Note vou need Adobe Acrobat Reader to view the document BancaNet User s Manual Empresarial Other Access gt Login gt Page 4 Anhlab More Information What can I find on this page On this page you can see important information on how to protect your computer against intruders You can also obtain definitions of the most common terms and concepts used in BancaNet Empresarial through a glossary of terms to which you can access through the FAQ section How can ob
3. known virus is executed o When an information theft or spying tool tries to enter your machine o When any unauthorized person attempts to steal or exploit your private information through the keyboard security function of AhnLab a How does it work o Install the software by clicking on the Install now button located on the Banca Net Empresarial homepage Once the software is downloaded it is automatically activated whenever you access the Banca Net Empresarial page allowing you to obtain all the benefits offered by this software And it is disabled when you abandon or close the Banca Net Empresarial session o The AhnLab installation duration depends on the connection you have but it can take from 4 to 10 minutes o Once installed whenever you enter Banca Net Empresarial it will be automatically activated showing the software icon in the status bar BancaNet Empresarial User s Manual Other Access gt Login gt Page 5 V AhnLab Online Security X Anti Keylogger Activated Firewall Activated 12 52 p m Qul 2 O snip o Asthe software icon in the status bar 124 p m Z1 3 NE 24 11 2010 o Once activated It will indicate the application that is run and that can represent a risk for you providing three options Allow the application to be run if you know it is secure Close the application in case there is no knowledge where this application comes from Incase it is secure clo
4. not have any additional cost BancaNet User s Manual Empresarial Other Access gt Login gt Page 8 9 How can I enable an AhnLab blocked activity When a normal activity of AhnLab is blocked the information bar will be displayed Simply click on the information bar message to display the available options and select the option allow 10 I have Windows XP with Service Pack 2 what must do When the install button of AhnLab is pressed a message will be displayed in the upper part of your browser Internet Explorer warning you that there is an ActiveX control ready to be executed Click on the bar and authorize the installation As of that moment you will have no more problems 11 What are programs most commonly detected by AhnLab The most common programs are Realplay exe Real Player Process Msnmsgr exe Microsoft MSN Process HotSync exe Palm OS Synchronizer Process Winamp exe Program process to listen to MP3 Winamp Wmplayer exe Windows Media Player Process Outlook exe Process of the Microsoft Outlook mail program MSIMN exe Process of the Outlook Express mail program If other applications you are not familiar with appear our recommendation is that you do not allow the application for further security 4 Glossary o ANTISPYWARE Program designed for the elimination of Spyware type threats o BACKDOORS Backdoor means that a communication channel is opened in the infected computer
5. or other application is in use o RAM MEMORY The main memory or RAM Random Access Memory is where the computer keeps the data that is presently used o MICROSOFT INTERNET EXPLORER Program that enables Web site navigation over Internet This program was developed by Microsoft and this is the application that enables the interaction with most of the Web pages as these are generally designed to be compatible with this browser o NETSCAPE Program that enables Internet navigation but as it not so popular there are generally compatibility problems with the navigation of some Web pages o WINDOWS SECURITY PATCHES These are improvements to security problems discovered by the Microsoft operative systems BancaNet User s Manual Empresarial Other Access gt Login gt Page 10 o POP UP A small window superimposed on the main window that displays an advertising message Possibility of including gif html text and flash files o SERVICE PACK Set of accumulated corrections o OPERATIVE SYSTEM The main objective of the operative systems is to manage and administer efficiently the hardware resources enabling the concurrent execution of several programs without any conflict between the access of each of them to each of the resources needed and without the monopolization of any of them over the others An operative system is a control program or series of programs whose objective is to facilitat
6. 2 Contract What can find on this page On this page you can see the Anft intruder tool Anh ab use contract or license which will be installed on your computer How can obtain the information am interested in If you do not want to continue installing the Ant ntruder tool Anh ab click Cancel and you will be taken to the Cance screen If you want to accept the use contract or license of the Anf intruder tool Anh ab click Accept and you will be taken to the tool download screen BancaNet User s Manual Empresarial Other Access gt Login gt Page 13 Anhlab Step 3 Cancel What can I find on this page On this page BancaNet Empresarial informs you that you have decided to cancel the Anf ntruder tool Anhlab installation If you want to learn about the benefits of this tool click on the c ick here link located at the message section of the page How can obtain the information am interested in To exit from the installation and close the window click Accept BancaNet User s Manual Empresariai Other Access gt Login gt Page 14 Anhlab Step 3 Accept What can I find on this page On this page BancaNet Empresarial informs you that the An ntruder tool Anhlab installation software has been downloaded on your computer How can obtain the information am interested in You must wait a few minutes for the tool to be installed in your computer This proce
7. amex rules a green button will appear with an approval mark If this is not the case a red button with a cross mark will appear e Rules to define your password right In this section you will find the Banamex rules to create your passwords To cancel the digital signature change you must click Cancel and the screen will be closed By clicking Continue the Operation Application screen will be displayed BancaNet User s Manual Empresarial Other Access gt Login gt Page 17 Anhlab Internal transaction Application What can I find on this page On this page BancaNet Empresarial informs you that your password has been updated How can obtain the information am interested in In order to validate your password change you must exit BancaNet Empresarial and enter again to the system using your new password
8. e computer use and that it is used efficiently o SPYWARE This term is used for the spying Software created to collect information from the user who has it installed and in most cases without the user being aware of what is happening o TROJANS Trojan Horse or Trojan A Trojan Horse is simply a program The program invites you to do something for example a game but instead of doing that damage can be caused to the PC where it was executed it can delete the hard disk They do not have the capacity to replicate automatically o VIRUS A virus is a small software that interferes with real programs For example a virus can attach to a program such as a spreadsheet Each time the spreadsheet program runs so does the virus also can reproduce by attaching itself to other files or programs BancaNet User s Manual Empresarial Other Access gt Login gt Page 11 Anhlab Step 1 Requirements What can find on this page On this page you can see your computer minimum requirements to install the Ant ntruder tool for a correct function How can obtain the information am interested in To continue installing the Ant ntruder tool Anhlab click Continue If you do not want to continue installing the Ant ntruder tool Anh ab click Cancel and you will be taken to the Login screen BancaNet Empresarial User s Manual Other Access gt Login gt Page 12 Anhlab Step
9. e on the browser icon on your screen and the version and name will be displayed Remember that AhnLab only works with the browser Explorer 6 0 or higher 3 Do have to install AhnLab every time access BancaNet Empresarial No It is installed only once in each computer However if you use different computers to operate your on line bank we recommend it should be installed in each of them 4 How often do I have to update the AhnLab software AhnLab updating will be made automatically whenever you access the BancaNet Empresarial homepage 5 How do know that AhnLab is working in my computer You can know that AhnLab is working in your computer by checking the lower right side of your screen The software icon must be displayed there Besides if you double click on the icon you can access AhnLab and see its functionalities 6 What happens if decide not to install AhnLab You can continue operating on BancaNet Empresarial as usual but we recommend you to install it to protect your information during your sessions T Does AhnLab work as an anti virus for my PC AhnLab only looks for and detects viruses in the RAM memory during Banca Net Empresarial sessions When your session is completed AhnLab will not protect you in any other Internet application For this reason we are recommending you to have anti virus software for your computer 8 Does AhnLab have any additional cost No the software installation and updating do
10. ection contains two text fields o Customer Number You must enter your customer number here o Password You must enter your password here e Once you have entered your customer number and password Dynamic key click Enter to access BancaNet Empresarial e n case the customer number or password is incomplete a window will be displayed telling you that the customer number or password is wrong Click Continue to close the window and the Login screen will be displayed again e Pre Login Login Error o If the customer number or password is incorrect a notice will be displayed on the left side of the page telling you that you cannot have access because your customer number or password is wrong e f you try to access BancaNet Empresarial and your account is blocked BancaNet Empresarial will display a window telling you that you must go to your branch or contact the user manager to unblock your account Note After five failed attempts to access BancaNet Empresarial your password will be blocked for security reasons and you will have to go to your branch or contact the user manager to unblock your account e Pre Login unblock o By clicking Unblock Password a window will be displayed where you must enter the following data o Customer Number BancaNet User s Manual Empresarial Other Access gt Login gt Page 3 o User You must enter here the first two digits of your user number o Once you have entered the required
11. elect the programs AhnLab MyFirewall 2 0 AhnLab MyKeyDefense 2 0 and AhnLab Smart Update Click on the Change Remove button If you want to install AhnLab again simply click on the Install Now button on the Banca Net Empresarial homepage o Uninstall Hauri LiveCall Once AhnLab has been installed you can uninstall Hauri following these steps Go to Start Configuration Control Panel Double click on Add or Remove Programs Select the programs LiveCall Suite Click on the Change Remove button If you want to install AhnLab again simply click on the Install Now button on the Banca Net Empresarial homepage BancaNet User s Manual Empresarial Other Access gt Login gt Page 7 2 BancaNet Empresarial Integral Protection Here you will find a brief review about our exclusive security scheme 3 FAQ 1 If have already installed the AhnLab software how do make it work As soon as you install the software it is automatically activated whenever you enter BancaNet Empresarial protecting your information while you are in a session 2 How can see if my computer meets the requirements to install the AhnLab software Click on the start button in the lower left side of your screen Choose Configuration and then Control Panel There double click on the system icon that appears as a small computer so that you can see your computer capacities As far as the browser is concerned right click with your mous
12. se the application once you finish to avoid potential infiltrations Banamex recommends you to close all the applications like Outlook MSN Messenger or other programs during your session on BancaNet Empresarial When the software detects an infection in RAM Memory known virus Trojan backdoor or keylogger the file that contains the memory virus will be eliminated We recommend you to have an updated anti virus program so that you can make a full check of your PC o Minimum software requirements Your computer must have the minimum system requirements to operate Operating System Windows 9x Me NT Workstation 4 0 2000 2003 Windows XP Windows Vista Windows 7 Windows Vista y Windows 7 32 y 64 Bits CPU Pentium Il recommended at least Pentium 133 MHz onwards Memory 128 MB or more if less than 128MB will work but the page will be a little slow Hard Disk At least 100MB of free space Internet Explorer 7 0 or higher Firefox 2 0 or higher 7 Google Chrome Safari NOTE For installation you need to have administrator privileges on your computer then an unprivileged user can use the tool BancaNet User s Manual Empresarial Other Access gt Login gt Page 6 o Uninstall AhnLab If for any reason you want to remove the software once it has been installed simply follow these steps Go to Start Configuration Control Panel Double click on Add or Remove Programs S
13. ss can take several minutes depending on your Internet connection speed BancaNet Empresarial User s Manual Other Access gt Login gt Page 15 Anhlab Change of Digital Signature in Login What can I find on this page On this page you can change your password to enter BancaNet Empresarial How can obtain the information am interested in The page consists of two sections e Registration area left In this section you must enter your password twice if the code construction is correct in accordance with Banamex rules a green button will appear with an approval mark If this is not the case a red button with a cross mark will appear e Rules to define your password right In this section you will find the Banamex rules to create your passwords To cancel the digital signature change you must click Cancel and the screen will be closed To apply the operation click Continue and a window will be displayed asking you to enter your Challenge BancaNet Empresarial User s Manual Other Access gt Login gt Page 16 Anhlab Internal transaction What can find on this page On this page you can change your password to enter BancaNet Empresarial How can obtain the information am interested in The page consists of two sections e Registration area left In this section you must enter your password twice if the code construction is correct in accordance with Ban
14. tain the information am interested in The page consists of the following sections 1 Anti intruder tool What is AhnLab o In our times the Internet and use of a network are extremely common and there is always the risk that important information is shared and is vulnerable to hacking tools We are presenting a tool that allows you to protect your important information when you access the Internet from unauthorized intruders and tools that try to take hold of your machine o AhnLab is a security software that is installed in your machine once and is used to monitor your BancaNet Empresarial session In this way if somebody attempts to steal your information like access codes or user s name it is immediately detected and notice is given to you What does AhnLab do o It blocks the known ways used by information criminals to access or damage your PC when you operate on BancaNet Empresarial o It looks for and eliminates viruses in your computer RAM memory To eliminate the hard disk viruses use of anti virus software is recommended o It protects your keyboard from programs that attempt to copy what you write to transmit it somewhere else and thus know the information you enter on the Internet such as passwords and credit card numbers This function is known as anti keyloggers What does AhnLab protect you from o While you operate on Banca Net Empresarial this software protects you in the following cases o When a
15. tem based on the installation of a barrier between your PC and the Network through which all the data runs This traffic between the Network and your PC is authorized or denied by the firewall the barrier following the instructions set up o HACKERS Information expert whose living philosophy revolves around information technology However his knowledge is not used for his own benefit but for the benefit of the community o ICON Image that is used to identify an application or program o KEY LOGGERS It is a program that makes it possible to collect all the activity of a keyboard in a given moment It is a very powerful spying tool because it can take hold of all the passwords in just a few seconds The only thing needed is that the victim enters the password From that moment on it is stored in a secret file of the computer that the keylogger has created until he decides to examine its contents o LINUX It is a Unix compatible operating system Two particular characteristics differentiate it from the rest of the systems available in the market The first one is that it is free that is we do not have to pay any type of license to any software developing company for its use The second is that the system is accompanied by the source code The system is made up by the system kernel and by a large group of programs libraries that make its use possible o LOG Registration of events occurred while the operating system
16. that enables another PC to be connected to it to perform actions without the knowledge of the legitimate user of that PC o BROWSER NAVEGADOR Program used to view WEB pages o ACTIVE X CONTROLS ActiveX controls are the updated version of the specification on OLE controls Controls are a basic architecture to create programmable software components that can be used in different containers included in the Web browsers compatible with COM on Internet Any ActiveX control can be an Internet control and provide its functionality to an active document or be part of a Web page The controls of a Web page can have intercommunication through command sequences ActiveX controls are not limited to Internet An ActiveX control can also be used in any container as long as it is compatible with the interfaces required by said container o CPU Central Process Unit BancaNet User s Manual CERSISSSHS Other Access gt Login gt Page 9 o HARD DISK The device in charge of storing information in a computer is called the hard disk Hard disks generally use a magnetic reading writing system In this disk type we find inside the housing a series of metal plates stacked and rotating at high speed On these plates the headers in charge of reading or writing the magnetic pulses are located o FIREWALL A basic security system we must use for our Internet connection is a Firewall installation A firewall is a defense sys
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