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Redline 2.5 - GWAVA Support

1. individual severity levels can Severity Normal Email Notification also be configured for Broadcasts in the same way they are customized for e Mail To opb B mails Click the Broadcasts al De CORN tab and enter the needed Mail To redline recipient com messaging information for the sz redline domain com desired severities Subject Alert s Please note that broadcasts currently only functions on an Mail Server 1 132 168 10 3 RLCENTER running on NetWare Mail Server 2 opt Broadcasting information that can be set for each severity OK level includes m Broadcast to To whom the e mail broadcast is sent tel Broadcast to Optional Secondary or CC d recipients of the broadcast Al Message Text Text to be included in the mail broadcast Click the OK button to apply your edits SNMP Notifications can also be sent via SNMP Options for configuration here include the Community String a string of characters to identify sources for SNMP requests the server IP for SNMP messaging and the Message Text API Folder Notifications for API Folders may also be customized in the same way E Mail and Broadcasts can be customized for specific levels of severity Begin by choosing the needed severity level and input the needed File Name and Message Text Click the OK button to apply your edits Redline can create a file with a message on hard discs These files can be used for processing
2. Registration code _ Configure textfile auditing settings Auditing directory b dc d x a Maximum logfile size kb Hz Y Minimum free disk space MB After Redline is installed in Reveal go to Administration Auditing Settings and click the Lookup button Provide the path to RLCENTER CONF file of the server running the RLCC This is typically in opt Beginfinite redline conf and should automatically populate the rest of the page Othervvise one must manually enter information such as the Redline Control Center IP Address and Port as vvell the Registration information for Redline Reveal has can automatically communicate directly with the RLCENTER It does need to use an RLAGENT at all Copyright 2006 Beginfinite Inc Redline 30 GVVAVA Reload 1 0 GVVAVA Reload is a revolutionary nevv tool for backing up and accessing multiple data sets of your post offices on the NetWare Linux and Windows GWAVA Reload creates Hot Backups that can be accessible to a GroupWise client within minutes m GWAVA Reload uses a unique method of post office backup synchronization so that each day s incremental backup is linked to existing data Each incremental backup only requires that approximately 12 per cent of the post office is replicated during each backup cycle and yet the data can represent a full GroupWise post office The GWAVA Reload backup server uses an efficient pull method for backing up data No software need
3. Scale The vertical values on the left side of the graph expand as needed to cover the range of reported data The default range is 0 10 o Navigation Values Repoted values at the top of Redline graphs include Largest Smallest Average and Total C S Requests Largest 126 Smallest 0 Average Total 317 130 104 78 52 26 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0 23 22 21 20 19 Quick Health b rul Dashboard Time The reporting period is represented using a 24 hour clock Dashboard Alerts System View Reports Msg Tracking Configure Favorites Auto Refresh The Navigation Bar presents eight buttons Dashboard the default screen Alerts System View Reports Message Tracking Configure Favorites and Auto Refresh Copyright 2006 Beginfinite Inc DEA Jo el Redline 48 The default Redline screen is the Dashboard This central location presents an up to the minute top down view of your GroupWise message service Navigation Bar Use the Dashboard Alerts System View Reports and Configure buttons to navigate between Redline s major sections There are also buttons for Favorites and setting the Auto Refresh rate 65 Alerts Bar Clicking these buttons presets the current most alerts for your installation according to the category selected For example Choosing All will show every alert
4. Create and enter Name Event Type and Trigger b danan information exactly as shown below This instructs the E n GroupWise POA to generate these three log files once per day at 12 30 AM We recommend a dally run of these Redline Tasks m Note Until these GWCHECKs run many reports will be not pel be populated with data Er Note Do not use an nterval in GVVCHECK this feature is problematic When returning to this screen after configuring the GWCHECK options ensure the checkbox next to Redline Tasks is enabled Same Redline Tasks Event Type MailbowLibrary Maintenance o y When creating Redline Tasks a Default Maintenance task may appear in the Actions frame It should be left Trigger unselected C Weekday Individual GWCheck actions Audit Report GW Stats s Time 12 30AM and MB Stats must also be created See the next Interval section for specifics T Actions Note Remember to make sure all of the GWCHECK F Audit Create actions are enabled the checkbox is selected when T Default POA MailbowLibrary Maintenance Actions Lam first created These are disabled by default Z GW Stats Check the Results tab while creating each of the three GWCHECK actions Make sure that Logfile Results are NOT sent via e mail to the Administrator Otherwise the data is not stored to disk and Redline has no access to it H Each GVVCHECK action requires verbose logging to be enabled Y MB stats Copyri
5. Agent Notes Edit the Agent Type carefully Normally you should use only predefined values here as choosing an incorrect Agent Type will make the Redline Agent fail to process the information correctly The Agent Notes section is purely informational and for your personal usage Agent s HTTP Server IP Address or Hostname 127 0 0 1 Agent s HTTP Server TCP Port 7181 Agent s HTTP Server Username admin Agent s HTTP Server Password password Base Agent File Path As discussed in the Agent Integration Overview the Redline Agent regularly polls integrated agents such as the components of GroupWise to obtain status and settings information HTTP server integration when available is preferable On this screen displayed when you click Add or Edit the integrated agent is configured fully for operation Agent Type This is determined by selecting the appropriate choice from the pull down menu After this is done the following will be done automatically The default HTTP port if any for the integrated agent is entered This is helpful if no one has ever changed the default HTTP port The default base path for the integrated agent is entered if needed If the agent type normally uses HTTP server integration the path will be grayed out but still editable If the agent type normally uses a base path direct file access the HTTP port username and password will be grayed out but still editable Note that adm
6. Blackberry integrations are now supported by Redline however if your messaging environment does not include Blackberry an entry for such will not included Copyright 2006 Beginfinite Inc Redline 49 Operations Here are several examples of hovv to use Redline 2 Hovv can 1 determine if messages are piling up H Click System Vievv in the Navigation Bar E Click the Agents tab Choose a GroupWise Agent for example PO GWIA Click the Status tab E Scroll down to view the File System Status Hovv do 1 customize Redline so that l am not sent so many notifications Redline sends many alerts by default informational and critical alerts differ only in name One of the first customizations you will need to do is set Redline to transmit only those reports you wish to see Log in to the Redline Control Center H Click Configure on the Navigation Bar a Click Notifications on the menu at the right Select the component about vvhich you are receiving Alert notifications E Mail Broadcast SNMP or API Folder In the severity settings deactivate notifications below the needed threshold for example only e mail alerts of critical or problem level Another very valuable screen for configuring how and when Redline sends alerts is the Analyzer screen which is also found in the Configuration section The Analyzer allows Redline administrators to set VVhether or not Back to Normal alerts are sent How alerts are gro
7. ETC called PATHTAB which contains entries such as POSIXPath lt space gt NetwarePath You may specify as many as you wish using any text editor you please So the first thing an administrator might do is create an entry like this mygw lt space gt DATA One might then expect that could use mygw grpwise to refer in POSIX format to DATA1 grpwise Similarly if another directory was off the root of DATA1 called EXAMPLE could refer to in NetWare format as DATA1 example and in POSIX as mygw example There is one complication that isn t so obvious NetWare is really using a mount point to represent the NetVVare volume The mount point must always exist on SYS and can be more or less arbitrarily named but shouldn t collide with other directories on SYS This is a roundabout way of saying that whatever POSIX path specified in PATHTAB must have a corresponding directory structure on SYS Let s take another step by step example Create a POSIX path and have a directory named ANOTHEREXAMPLE off my GOOGLE volume The NetWare path would be GOOGLE VANOTHEREXAMPLE Open SYS etc pathtab and add a mount point Remember that can name it how want In this case I m going to decide that want a POSIX path of mnt myothervol anotherexample in the end Add mnt myothervol lt space gt GOOGLE save PATHTAB and then will create off SYS the following SYS mnt SYS mnt othervol Their contents do not matter A POSIX
8. H ya ya 34 NetWare install using the Windows based Installer s s s AYYY cnc YR YR R YR sense R Raya iy is 34 Using the NetWare based Installer as 35 Manual NeT Ware ihnstatlaor Ay dp R y ss aa A AA A popes 35 Ba A 0000000060 0 36 RPM installati ON yz aaa aa A AS axa na 36 Manual install tion z y sada R scans ine BA O AZ R za R R za AR XAR A A 36 Using a Linux RLCENTER to monitor NetWare or Windows Servers 88 8388 8388338883 3 36 CONTIGUA y sasa pa aaa 36 WINDOWS 37 POSE Mstalla On Tar AIN AAA AAA DAA A RAR pad yaa R Ray day si 38 RECONFIG Introduction cir A AAA AAA 20 7 0020007 38 Interlude Licensing ai 39 AVANCE Gielen pide AR ale lane vide nd 40 Copyright 2006 Beginfinite Inc Redline 3 Agent Integrations OVEFVIEW 53 wos acess ae BORA p aie oe 41 Adding Editing an Integrated Agent s s s s R ene R YR R eens R R YR R YR E aka ayda d 42 Testing using RECONTIS hice a v 43 Starting and Stopping Redne ii A R waste Y R eaten og 44 NEON ANG i Z 290 27 poss bed
9. If you only want to run the Redline Agent it is enough to copy the following files and folders only opt beginfinite redline bin rlagload nlm opt beginfinite redline bin rlag6 nlm opt beginfinite redline bin libredll nlm opt beginfinite redline bin RLAG NCF opt beginfinite redline conf rlagent conf opt beginfinite redline db schema Before starting Redline remove the old search path and create a new one so that Redline loads SEARCH DEL X X is the number of the search path which points to SYS opt beginfinite redline bin SEARCH ADD GW opt beginfinite redline bin Remember to edit your AUTOEXEC NCF otherwise the old search path is back after the server reboots Configure the Control Center You need to edit your RLCC NCF and rlcenter conf files Edit the file RLCC NCF now and change the path to the config file rlecload c GW opt beginfinite redline conf rlcenter conf d2 Please use a NetWare style path to specify the config file If you want to load the Control Center into a protected address space change the lone in RLCC NCF as shown here load protected rlcc6 c GW opt beginfinite redline conf rlcenter conf d2 The RLCCLOAD NLM loader is used to avoid an AbEnd on older versions of NetWare only It checks if the minimum required CLIB and LIBC versions are installed on the server If not they print a message on the screen and stop loading Redline If this happens you need to update your Server to the l
10. On Linux the path must be in POSIX format path1 path2 o On NetWare the format may be UNC POSIX or NetWare server volume path Copyright 2006 Beginfinite Inc Redline 43 Testing using RLConfig From this screen administrators can learn whether the configured HTTP server Test Agents j integrated agents are functioning correctly Click the Test Agents button and shortly thereafter a summary of all tested and untested agents is presented E agent was tested and functioned perfectly E The agent was tested but there were authentication issues agent was tested but the workstation couldn t connect to the agent This could occur because the agent doesn t have the HTTP server enabled Or maybe the IP address or hostname was incorrect Or possibly a firewall on the workstation or server blocked the probe m The agent wasn t tested because it doesn t support HTTP server integrations Note Effectively this test is performing an http ipaddress TCPPort and then entering the username and password provided There are three test cycles If any component fails it does not advance to the next round RLCONFIG only tests to see whether the configured component is responsive to Redline not whether that component is configured logically Note that it may take some time for edits in ConsoleOne to propagate throughout the system before they can be tested accurately m In the first round of tests RLConfig tests to see wheth
11. Search Assigned To Alerts can be left unassigned or assigned to administrators for action Use the drop down menu in each alert s entry line to associate it with an administrator Users can be created in the Configure section of Redline Action The red X and the green checkmark Clicking the red icon deletes that alert and removes it from the queue It is not stored Note You will NOT be asked to confirm this step The green checkmark also removes the item from the alert queue but saves the alert so it can be analyzed further by going to System View and examining the particular agent s alerts uno screens Information New in Redline 2 5 is the Redline Control Center ejes metavariable information icon SES Cli ki th bl t mtaeDirectoryAuthenticated MTA eDirectory Authenticated icking the blue i presents a dialogue box with a Redline Redline Control Center 2 5 Alerts 2ynhomzaon nbd Testing nt et rt Crouplice MTA was knowledge base definition m kay aaa 5 5 5 2 g A L hte explaining what variable is being tracked Re ne Con DONNE To change its ThresholdRecammendation yo toiContigiration select tre appropiate sree and choose the correct GroupWise Agent Type In order to change a Threshold Recommendation per Agent go to System View select the GroupWise Agent and oye a l UBR N R A CIU co to the Configuration area of the Agent Alert Status GW Domain Agent GW Internet Agent
12. Select the GroupWise Identification tab SNMP is automatically enabled for the GWIA but you should assign a community name here other than public or blank which present security risks Click OK to save your settings Wait one minute for the GroupWise configuration to propagate Test in a browser by typing http ipaddress httpPort For example if the GWIA were running on a server with an IP address of 192 168 2 3 and an HTTP port of 9850 http 192 168 2 3 9850 You should be prompted for the username and password just assigned If this does not occur recheck the settings in ConsoleOne and open the agent s startup file to verify that no startup switches have overridden this configuration Also try restarting the agent Do not proceed until this is vvorking x LDAP POP3AMAP4 Server Directories Access Control Reattach Post Office Links GroupWise nos Network Address TCPAP Address 2 IPXISPX Address m Port SSL HrrP 9850 bisableq SMTP Disabiea 7 POP Disabled Y MAP Disabled 7 Page Options oupWise v NDS tional Gateway Settings POPSAMAP4 Server Directories Access Control Reattach Post Office Links Directory Sync Exchange None 71 Accounting Yes 71 Convert Status to Messages No zl Outbound Status Level Undelivered be Enable Recovery Yes Y Retry Count 10 1 99 Retry interval 5 E seconds Failed Recovery
13. Wait one minute for the GroupWise configuration to propagate and then test by opening a web browser by typing http ipaddress httpPort For example if the Messenger agent were running on a server with an IP address of 192 168 2 3 and an HTTP port of 8311 http 192 168 2 3 8311 You should be prompted for the username and password just assigned If you are not recheck your settings in ConsoleOne and open the agent s startup file to verify that no startup svvitches override this configuration Also try restarting the agent Do not proceed until this is vvorking The Messenger Archiving Agent is configured almost identically Open the Archiving Agent object in Console One and go to the Agent VVeb Console tab Ensure SSL is disabled and that the HTTP port is assigned the default is 8313 Note this port in the vvork sheet Properties of MessagingAgent ix Agent v nos Rights v Other Rights to Files and Folders Web Console HTTP Port 7190 Z HTTP Authentication Username admin Password Set Password f Enable SSL for Web Console Page Options OK Cancel Apply Help Properties of MessagingAgent ix NDS Rights Other Rights to Files and Folders IV Enable Messenger Services 12 Enable SNMP O ea Work Path T NVVS SYS NovelliN M temp ki Restore Default Settings Page Options Eai Cancel PAHIN Help Properties of MessagingAgent x Agent
14. compliant program should now be able to use mnt myothervol example and be redirected to GOOGLE anotherexample How is this relevant to Redline If you must change the internal configuration paths of Redline they must be valid POSIX paths constructed as above If you look at Appendix 6 you ll note that this is exactly what is being done If you have integrations that use the PATH entry in RLAGENT CONF and for some reason WANT to use POSIX you can but you must follow these guidelines Redline handles the issue of log files transparently All it does is create mount points named sys mnt posix volume name and create a PATHTAB entry for you This is done behind the scenes so normally you don t need to worry about it Appendix 8 Manually Configuring Redline Redline can and should be configured through RLConfig and through the vveb interface Hovvever knovvledgeable administrators can fine tune Redline manually Also currently RLCONFIG is not available for Linux This appendix details hovv to accomplish these tasks Redline Agents Before RLAGENT is run its configuration file must be edited The configuration file must include licensing information identify hovv to contact RLCENTER and specify hovv to contact integrated components such as the GroupVVise agents The configuration file is a simple text file and can be edited in any text editor The locations are NetWare sys opt Beginfinite redline conf rlagent conf m Linux opt
15. size 1 gt This Report shows the current configuration of Guinevere in your enterprise The contents of this report should be evaluated against current policies and best practices You may also want to set recommendations within Redline to ensure ongoing compliance through the alerting features lt br gt lt br gt lt td gt lt tr gt lt table gt lt ccscript contentpage GUIN snippets ConfigSnippetGUIN xml 2 gt lt center gt Copyright 2006 Beginfinite Inc Graphs Redline As reports can be customized so can the graphical reports in Redline The Graphs tab in the Redline configuration section presents a vvindovv similar to the Reports configuring vvindovv mentioned above Elements that can be customized in graphs include Title Value Second Value Status Enabled Disable Timescale Day VVeek Month Year Type Relative or Absolute Range Per Agent System VVide Dashboard RPM al Specials Average Peak High Peak Low Total To edit a graph select it from the drop down list at the top of the screen The name of this box changes depending on which elements have been chosen for configuration Click Edit or Remove as needed Note You will NOT be asked to confirm this Relative and absolute values Relative values are used for counters that rise while absolute values count trends Relative values may be used to count upwards like the total num
16. starting with the opt folder Back up the existing CONF files first if you previously configured Redline so they can be restored Move the opt folder and all subdirectories to the SYS volume of the NetWare overwriting other files Please see the Post Installation tasks for further configuration information Copyright 2006 Beginfinite Inc Redline 36 Linux RPM installation Redline novv offers an automated Linux installation process From the Linux directory in the Redline folder double click the RPM file You vvill then be asked to confirm the installation request From this point on the RPM file launches every script contained within the file on its own To launch this file from the command line type rpm U and then the package name A tarball is also included in the directory for administrators wishing to install Redline in a Linux environment manually with instructions below RLCENTER and RLAGENT startup scripts will automatically be copied to etc init d and set up with the appropriate runlevel symbolic links Please see the Post Installation Tasks section for further configuration information Manual installation The main Redline files are stored in opt beginfinite redline Shared libraries must be located in lib or usr lib Every time a library is copied to the lib directory or usr lib directory the administrator has to inform the system about the change The command Idconfig accomplishes this Redline has one shared libr
17. 1 Part 2 Redline Agent Control Center communication 1 Start the Control Center 2 Go to Configuration General Settings About to check if a valid license Full Time Bombed Demo is active 3 Check that the Registration Code and Name match in rlagent conf and rlcenter conf H Now press F10 on the Redline Agent Console Screen to determine whether communication is taking place properly a After that press F10 in the Control Center to verify the installation Tip Use the installation work sheet in Appendix 2 Copyright 2006 Beginfinite Inc Redline Appendix 5 Report population periods Compliance and Business reports are populated every cycle default is 2 minutes per cycle The information is retrieved from the embedded HTTP server of the component or alternatively the PATH parameter specified in RLAGENT The fevv exceptions are listed in the table belovv Most List and Query reports are populated vvithin 2 3 eycles You can view the accessing of log files by running the RLAGENT with the d3 switch instead of the default d2 90 When calculated from HTTP information appears below it means RLAGENT is finding the path by contacting the embedded HTTP server of the component and reading the Log File Path or similarly named setting Category Report name Population Info Source Query Agent up down 2 3 cycles HTTP or PATH the actual UP DOWN status is provided
18. At the bottom of the Dashboard screen is the Graphs section 5 Requests Largest 5 Smallest 0 Average 0 Total 5 10 AAA 4 s The chart shovvs a report Line graph for at a glance status of your message system Click the Customization button to choose which graphs are displayed Options available include Problem Messages m 8 Status Messages In Largest 4 Smallest 0 Average 0 Total 27 Client Server User Connected 10 E C S Requests m Post Office Total Messages E Status Messages Out E Status Messages In m Users Currently Active a m 17 16 15 14 13 12 11 10 9 3 2 1 0 23 22 21 20 19 16 17 GVVAVA Total Messages processed E GWAVA RBL Blocked Messages Graphs GWAVA SPAM Heuristics Blocked Messages C S Requests Largest 143 16 r Wiew Image Copy Image Copy Image Location Right click to save the graph for distribution Save Image As Send Image Set As Wallpaper Block Images from redline com Properties Copyright 2006 Beginfinite Inc Redline 52 Log Out The Log Out button closes your Redline session You will NOT be asked to confirm your log out Help Log Out The Help button opens the Redline Manual in a new browser window t links directly to GVVAVA s web site so a live internet connection is needed This is done to provide you with the latest Redline help No personalized information is collected Help Auto Refresh
19. Becker and copyright C 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 Thomas G Lane This software is based in part on the work of the Independent JPEG Group See the file README JPEG TXT for more information H Portions relating to GIF compression copyright 1989 by Jef Poskanzer and David Rowley with modifications for thread safety by Thomas Boutell Portions relating to GIF decompression copyright 1990 1991 1993 by David Koblas vvith modifications for thread safety by Thomas Boutell zi Portions relating to WBMP copyright 2000 2001 2002 2003 2004 Maurice Szmurlo and Johan Van den Brande H Portions relating to GIF animations copyright 2004 Jaakko Hyv tti jaakko hyvatti iki fi This software is provided AS 15 The copyright holders disclaim all warranties either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to this code and accompanying documentation m Although their code does not appear in the current release the authors also vvish to thank Hutchison Avenue Softvvare Corporation for their prior contributions Toffa SyncWise 2005 is produced by Toffa International H Blackberry is produced by Research in Motion LTD m NotifyLink is produced by Notify Technology Corporation V 3 Copyright 2006 Beginfinite Inc Redline 5 Introduction Redline 2 is a reporting and monitoring GroupVVise solution that reduces the
20. Begin by entering a scheduled report name in the Job Name field Choose a Report type from the drop dovvn menu Dashboard Alerts Global Reports Query List E Redline System View Reports Compliance Business Comparison Scheduler Message Tracking Report Start Date MM DD Y Y Y Y Repeat every Data Since Configuration Report Configuration Report Configuration Report Configuration Report Configuration Report Configuration Report Configuration Report Configuration Report Configuration Report GroupWise Exchange HIPAA Account Audit HIPAA Configuration Report HIPAA Configuration Report HIPAA Configuration Report HIPAA Configuration Report HIPAA Configuration Report HIPAA Configuration Report HIPAA Configuration Report All Agents Domains GWAVA Guinevere Internet Agents Messenger Archive Agents Messenger Agents Post Offices VVebAccess Domains GVVAVA Guinevere nternet Agents Messenger Agents Post Offices VVebAccess nternet Agent Message Summary nternet Top 20 Recipient Domains by Message Count Internet Top 20 Recipients Domains by Message Volume nternet Top 20 Senders by Message Count nternet Top 20 Senders by Message Volume nternet Top 20 Sender Domains by Message Count nternet Top 20 Sender Domains by Message Volume Novell Self Audit Report CLA Both a Start Date and Start Time must be entered in the form DD
21. Beginfinite redline conf rlagent conf E Windows lt ProgramFiles gt Beginfinite redline rlagwin conf Open the RLAGENT configuration file This is a standard INI style file with sections in square brackets and key value parameters One small difference is comments are specified with not Configure Licensing and RLCENTER communication Here is an example using the Ccenter1 section CCenterl1 Registration data from Control Center RegistrationName Your Company Name RegistrationCode 99141719441710737 Control Center IP Address ControlCenterAddress 127 0 0 1 ControlCenterPort 6900 If Redline has been installed as an evaluation copy leave the RegistrationName and RegistrationCode alone If you have purchased a license alter these lines to match your registration information H These must match the corresponding lines in the RLCENTER configuration file or the two will not be able to communicate because it is used for authentication In the ControlCenterAddress and ControlCenterPort specify the IP address and TCP port of the RLCENTER program If running on the same server as this RLAGENT the above entries will probably work since 127 0 0 1 means myself Otherwise alter these appropriately In our example RLAGENT is running on a server with the IP address of 192 168 2 50 and RLCENTER is on a server vvith IP Address 192 168 2 2 Therefore the ControlCenterAddress must be changed to 192 168 2 2 n passing it is w
22. Click the Auto Refresh tab to see the list of pre selected times that Refresh Rate Redline can be set to refresh your browser automatically E pisabled 10Seconds 20Seconds 30 Seconds 60 Seconds m Two Minutes Four Minutes You can see the current refresh rate in the upper right hand corner underneath the spinning gear The gear will gradually become completely green as the timer reaches zero Copyright 2006 Beginfinite Inc Redline 53 The Alerts button presents all active alerts entered in the GroupWise alerts queue Redline allows you to examine these alerts in detail giving you a rich understanding of what is taking place in your messaging system The alerts are broken down by subject Choose the type of alert queue report needed by clicking on the subject tabs at the top of the screen Below this at the bottom of the column is a list of alerts by level Click them to present alerts by severity E ALL Normal Alerts E ALL Problem Alerts E ALL Informational Alerts E ALL Critical Alerts E ALL Minor Alerts List length Use the List Alerts data entry field to shorten or lengthen the number of alerts by List 30 changing the value in the provided data entry field Search Administrators can also search through all data with the Search field and button Unlimited in SQL is represented by the vvildcard Single character in SQL mode is represented by the wildcard _ New in Redline 2 5 is the ability t
23. GW Post Office Agent GW WebAccess Agent STARTED should be Enabled but is ES s ED should be Enabled but Redline Database poalNTRUDER_LOCKOUT_STATE should be Enabled but is 2005 10 42 10 19 00 i R Disabled po dom All Normal Alerts 2005 10 12 10 19 00 po dom poaMTP_OVER_SSL should be Enabled but is Disabled All Informational Alerts 2006 10 12 10 21 00 MA s should be Yes but is All Minor Alerts 2005 10 12 10 21 00 dom Gwia guialMAP_STATUS should be NOT_RUNNING but is RUNNING sU uru a 2005 10 12 10 21 00 dom GIA gwiaLDAP_STATUS should be NOT RUNN NG but is RUNNING All Critical Alerts 2005 10 12 10 21 00 dom GWIA gwiaMailbombprotection should be Enabled but is Not active 2005 10 12 10 21 00 Seach 2005 10 12 10 23 00 2005 10 12 10 23 00 dom Gwia gwiaPOP3_STATUS should be NOT_RUNNING but is RUNNING GWAVA dom g avaantiSpamintegrateRBL should be Enabled but is O is Files sh b Ra pamPruneAntiSpamLogFiles should be Enabled tiso 2 Copyright 2006 Beginfinite Inc Assigned to Unassigned Unassigned Unassigned Unassigned 74 7 Unassigned Unassigned Unassigned Unassigned 74 Unassigned Unassigned Unassigned Unassigned Unassigned Unassigned admin Quara
24. MM YY and 0 23 for the hours Leaving these empty will result in no report being generated Copyright 2006 Beginfinite Inc Msg Tracking Configure Configuration Report All Agents Favorites Report Scheduler 60 Auto Refresh 00 00 Start Time hour s F hour s 14 OK Post Office Error Message Analysis Post Office Message Overview Post Office Message Analysis Post Office Operation Analysis Post Office Top 20 Recipients by Message Count Post Office Top 20 Recipients by Message Volume Post Office Top 20 Senders by Message Count Post Office Top 20 Senders by Message Volume Post Office Top 50 Messages larger than 5000 bytes Problem Analysis Redline Query Report Reveal Usage Analysis Sarbanes Oxley Account Audit Guinevere GWAVA Internet Agents Sarbanes Oxley Configuration Report Sarbanes Oxley Configuration Report Sarbanes Oxley Configuration Report Sarbanes Oxley Configuration Report Domains Sarbanes Oxley Configuration Report Messenger Archive Agents Sarbanes Oxley Configuration Report Messenger Agents Post Offices VVebAccess Sarbanes Oxley Configuration Report Sarbanes Oxley Configuration Report Top 20 Largest Mailboxes User Mailbox Analysis VVebAccess most active user Job Name My Company s Domains Configuration Report Domains v 9 7 05 Start Date MM DD YYYY Start Time 23 00 Y 1 hour s Y 1 deyt week s month s Redline 61 Nex
25. Messages Copyright 2006 Beginfinite Inc Client Server User Connected Sys em Ade Post Office Total Messages ys em Ade Redline 51 Status Values Status Values 02 Description Current 2 Min Delta Status Trend POA Problem Messages 0 0 o POA Undeliverable Messages 0 POA Client Server Requests 72 0 A MTA Routed Messages 87 0 A MTA Undeliverable Messages 0 0 MTA Error Messages 0 0 Internet SMTP Send Threads Available 8 0 Internet SMTP Receive Threads Available 16 Internet SMTP Relay Rejected 3 0 WebAccess User Connected 0 0 SPAM Heuristics Blocked 6 level 2 upuvard trend W downward trend To the right of the dashboard gauges are two status values charts These provide top level statistics and trends about message traffic for a quick evaluation of the overall health of any GroupWise installation The columns are Description Current 2 Minute Delta or the change recorded in the last two minutes the Status and the Trend whether flat rising or falling This chart reports global values For individual values go into System View and drill down These can be configured by clicking the Customization button at the top right hand corner of this window Remember that these are only the default reports Administrators can build their own custom queries in Redline Queries are built using the HTML templates and GroupWise variables 5
26. Wait 3600 E seconds Network Reattach Command p gt Correlation Enabled Ves 2 Correlation Age 14 E days HTTP Settings HTTP User Name fain HTTP Password Set Password Page Options K Cancel Help Domain Gateway Description Subdirectory Time Zone Database Version Platform Gateway Type Gateway Alias Type Foreign ID SNMP Community Get String Page Options Copyright 2006 Beginfinite Inc NDS Ri MUBPR GVMA El 00 Pacific Time US 8 Canada Tijuana xl b El faindows nternet Agent 7 mibtest com Cancel Help Redline 16 Return to ConsoleOne and reopen the agent Go to the GroupVVise Log Settings tab to verify logging is on and set to verbose Copyright 2006 Beginfinite Inc Redline 17 xi WebAccess WebPublisher Access Control v Resttach Post Office Links GroupWise NDS Rights Network Address GroupWise WebAccess man Y Begin by writing down the IP address for this 255 component Record this information on your vvorksheet Open the VVebAccess obfect in ConsoleOne and go to the GroupWise Network Address tab Ensure SSL is disabled and that the HTTP port is assigned the default is 7211 This port should be noted in the work sheet as well Port SSL HTTP 7211 bisatied v TCP 7205 Client Server Disabled 7 Page Options OK Cancel Appl
27. allowed to connect to the Control Center Interlude Licensing Upon installation a special 30 day Registration Code was generated for temporary use on all the Control Centers and Redline Agents along with the Registered Company which defaults to Your Company Name The Registered Company field can be changed but make certain every Control Center and Redline Agent configuration Configure Redline License file is updated also control center License Registration RLCONFIG can be used mesnoiss Registration Nama to update the Redline recommen ree Agent s configuration P Notification m file as discussed in Y Reports 5 the previous section RA Graphs Registral and the Control Groups License Type Licensed Varsion Center Web Ul to update the Control Center Configuration File When you purchase Redline you will receive a new Registration Code plus a Registration Key The Code must be on all Redline Control Center and Agent installs The Key is used only by the Control Center and can be installed using the Configuration section of the web interface 3 User Log in using the web interface E Click the Configure tab Click the License tab Enter the Registration information m Ensure all Redline Agents are updated with this information as well Both the Redline Agent and the Redline Control Center use the Registered Company and Registration Code information for two pu
28. aves trad eens AA 44 baa saa ada eR Oe 44 A naan ITA Wade RWANDA eA NRTA ods SHEAR 44 Troubleshooting so 45 Uninstalling RECN Sst s asas castes ARB A ds 46 NGEW SFG o A o 46 MTD R RAR A ig dp Nn od eg dip A A wd in gd ALON a ZAR A ER SN ON 46 EXZO AAA 46 Usine Redline z sis Saco A 47 is a a 000 0 48 6204 54 49 PRET 53 SEM VI Witt b aaa a s atari t 56 RR R A R Y R Asa end 58 Message MA A A gees Basra Mose A a e titer i 62 63 A as 64 License 68 Bi ol 000 000 000 v 70 R commendations Configuration sissa z aaa dita vase tele o s b s a ests te aia eaten 71 A th oe a Bie A gM am pee ie RAR wide R A AR SRNA peta wan BA RI edn S A YA Se tea 72 d S I Seed oe AN 73 APS idas 75 GrOUDS A A A ld 76 77 User Log daa 77 A ee 77 Favorite Sareo A 78 The Redline Netware interface siii er ier paa AAA AAA M s AAA sea AFO 79 Redline ina E sssr sns A O NA 83 Appendix 1 Logging and Deb gging end 86 Appendix 2 Installati
29. buffer used to receive data from Redline Agents The default value is 1048576 1MB i interval Interval during which the Agent writes the current state in the XML files 600 second default c configfile This specifies which configuration file is used t is a full path including the configuration filename d debug Enables Debug mode Set the loglevel if you specify the startup parameter d i on the command line in the startup files Example d1 enables debug level 1 Seven debug levels are available 0 Informational 1 Error 2 HTTP related messages 3 Logfile related messages 4 File system related messages 5 All of the above 6 Debug mode In debug mode a logfile is written to opt beginfinite redline logs rlag log for the Agent rlcc log for the Control Center and debug messages are written to the Logger Screen on a NetWare 6 x 000000 D data This specifies the path where the database files are located t cctemplates Path to HTML Templates l logfile This specifies the logfile path m maxagents Maximum number of agents that can be monitored by a single redline agent Default 128 g maxgraphs Maximum number of graphs that can be generated r recommlines Maximum number of recommendations usable also called recommlines T threshlines Maximum number of thresholds usable or threshlines a analyzer Analyzer interval used to generate trend and delta values The default is five minutes S severities
30. by the RLAGENT every cycle Query Blackberry user blackberry 2 3 cycles Log file path calculated from messages PATH in RLAGENT CONF Query Error message poa post office 2 3 cycles POA log file calculated from messages HTTP information Query Gwava MTA scans 2 3 cycles GWAVA los file calculated from HTTP information Query Internet agent messages 2 3 cycles GWIA log file calculated from HTTP information Query MTA message tracking Indeterminate When the MTA Message Log files information is flushed by Novell calculated from HTTP to file information Query Notifylink user Each cycle From HTTP information Query Post office user Within four cycles after the These use the GWAUDIT LOG POA s scheduled GWCHECK for GWSTATS LOG MBSTATS LOG Redline runs generated by the PO Query Redline alerts redline audit log Each cycle From internal database information originally passed by RLAGENT Query Toffa SyncWise user Each cycle From HTTP information Query VVebAccess login logout 2 3 cycles From WebAccess log file WebAccess user calculated from HTTP information Query Reveal audit address book Every cycle as defined by Information is directly sent to reveal audit messages Reveal RLCENTER by REVEAL Query lt Agent gt history status lt agent gt Approximately once per hour From HTTP information history service status provided By agent Query lt Agent gt history settings Once per day at midnight From HTTP information prov
31. igwsysvdo mi nw6S sys gwsysidom mslocal msholdidomainms OPEN 1 Uptime 04 4h 46m nw65 sys igwsysidomiwpgateiGWiA nw65 sys gwsysidom mslocal msholdigwi44 1b OPEN Uptime d 3h 59m nw65 sys igwsysidomwwpgateWEBACTOA nvv65 sys gwsys domimslocal msholdiweb4974 PEN Uptime Od Oh Om 192 168 10 96 7101 nw65 sys igwsys dom mslocal msholdipox4313 OPEN Redline 58 i edline C Center 25 uu 7 Dashboard Alerts System View Reports Msg Tracking Configure Favorites Auto Refresh Query Reports Y Agent UP DOWN Events BlackBerry User BlackBerry Messages Error Messages GW Mobile j Error Messages POA Compliance Gateway Accounting GroupWise User GWAVA MTA Scans GW Mobile Server Events GW Mobile Server User Internet Agent Messages MTA Message Tracking NotfyLink User Post Office Messages Redline Alerts Redline Groups Redline Logfile Imports Reveal Audit Redline Audit Log Toffa SyncWise User VVebAccess Login Logout VVebAccess User History GWAVA Status History GWAVA Settings History GWIA Status History GWIA Service Status History GWIA Settings History MTA Status History MTA Settings History POA Status History POA Settings History WebAccess Status History WebAccess Settings Ss Comparison Scheduler Message Tracking From the Reports screen Redline administrators have the option of generating reports about nearl
32. installation to another NetWare volume The example assumes that the new volume is named MYRL and Redline is to be moved directly under the root e g MYRL opt Beginfinite Redline is the product path 1 Stop the Redline Agent and Control Center 2 Run NOREDL to remove the library NLMS from memory 3 Type SEARCH You will probably find you currently have a search path similar to SYS OPT BEGINFINITE REDLINE BIN Where 10 is the SEARCH PATH NUMBER and may vary on your system 4 Type SEARCH DEL 10 or whatever the number is Type SEARCH again to verify that the SEARCH PATH has been removed 5 MOVE the entire SYS OPT BEGINFINITE REDLINE tree to MYRL OPT BEGINFINITE REDLINE including subdirectories 6 Create a dummy empty folders SYS opt Beginfinite redline tree In other words create these three nested folders on SYS with no contents other than the folders 7 Type EDIT SYS ETC PATHTAB at the console If prompted to create a new file do so Add the following line to PATHTAB and save it opt beginfinite redline lt space gt myrl opt beginfinite redline where lt space gt is a space character This step enables POSIX mapping between the opt Beginfinite redline mount point on SYS and the real Netware path on the Redline volume 9 Type ED T myrl opt Beginfinite redline bin rlcc ncf Correct the path which currently points to SYS 10 Type EDIT myrl opt Beginfinite redline bin rlag ncf Correct the path which
33. is 7181 Note this port on the work sheet as well Next select the GroupWise Agent Settings tab Assign a HTTP username and password This should not be the same as a valid eDirectory account Write down this information in the work sheet as well Make sure SNMP is turned on You probably want to assign a community name other than public or blank which defaults to public to reduce the security risk Click OK to save your settings Testing Wait one minute for the GroupWise configuration to propagate Test in a web browser by typing http ipaddress httpPort For example if the POA were running on a server with an IP address of 192 168 2 3 and an HTTP port of 7181 http 192 168 2 3 7181 You should be prompted for the username and password just assigned If this does not occur recheck the settings in ConsoleOne and open the agent s startup file to verify that no startup switches have overridden this configuration Also try restarting the agent E Do not proceed until this is working Return to ConsoleOne and reopen the agent Go to the GroupWise Log Settings tab and verify logging is both on and set to verbose Consult the section Enabling GWCHECK Scheduled Events in the GroupWise POA for additional POA configuration tasks 14 NDS Rights Other Rights to Files and Folders 216823 TCPAP Address Proxy Server Address IPXISPX Address SSL SSL Port Port 7101 718
34. or deleted m Users Redline account permissions passvvords and customizations are made here Copyright 2006 Beginfinite Inc Redline Control Center Basic operations of the Redline vveb interface and Control Center are managed in the Configure Global screens Your licensing information is also stored here There are also several tabs TCP IP the default Analyzer Web Interface Database License and About TCP IP This screen is used for setting and resetting TCP IP networking settings There are two components to this screen Agent Listener and HTTP Web Interface but both have the same four information fields IP address Port Max Threads and a Status checkbox To edit these fields make the needed changes and click OK Changes may take up to two minutes to be reflected in Redline s data For summaries of this information and related information click the About tab in the Configuration section of the Redline interface Copyright 2006 Beginfinite Inc 64 Configure Control Center Thresholds Recommend Notification Reports Graphs Groups User Redline 65 Analyzer On the Analyzer configuration screen administrators may enable and disable many alert types Only problem and critical alerts are enabled by default so administrators are signaled about important issues Less important alerts can be enabled and disabled as needed The default 2 minute delta E The time at which the connection lights tu
35. solution that notifies you via e mail or pager and a System viewer that allows you to see all of the details of your GroupWise components in a single view Redline produces reports for compliance system analysis capacity planning and security auditing Copyright Notices The content of this manual is for informational use only and may change without notice Beginfinite Inc assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation GroupWise and VVebAccess are registered trademarks of Novell and copyrighted by Novell Windows is copyrighted by Microsoft 2006 Beginfinite Inc All rights reserved GWAVA is a registered trademark si Portions copyright 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 and 2004 by Cold Spring Harbor Laboratory Funded under Grant P41 RR02188 by the National Institutes of Health il Portions copyright 1996 1997 1998 1999 2000 2001 2002 2003 2004 by Boutell Com Inc H Portions relating to GD2 format copyright 1999 2000 2001 2002 2003 2004 Philip VVarner Portions relating to PNG copyright 1999 2000 2001 2002 2003 2004 Greg Roelofs Portions relating to gdttf c copyright 1999 2000 2001 2002 2003 2004 John Elison ellson graphviz org Portions relating to gdft c copyright 2001 2002 2003 2004 John Ellson ellson graphviz org n Portions relating to JPEG and to color quantization copyright 2000 2001 2002 2003 2004 Doug
36. to Agent 182 158 18 85 3858 18 31 2885 29 Please check HTTP configuration in ConsoleOne 18 31 2885 29 Could not connect to Agent 192 168 18 96 7211 18 31 2885 29 Please check HTTP configuration in ConsoleOne 18 31 2885 29 POA po dom OR 192 168 18 31 2885 29 MTA dom OR 192 168 18 31 2885 29 GHIA CON_ERR 192 168 18 31 2885 29 WEBACC CON_ERR 192 168 18 31 2885 29 GWAVA DEP_ERROR 192 168 The Redline Agent has many command line parameters that can be used to debug and customize your Redline installation system The NLM version is pictured above F6 Reload configuration Shift F6 Manual monitor loop This forces the Redline Agent to immediately gather current data from the intergrated components instead of waiting for the 2 minute cycle configured by default m F7 Exit F9 This function changes the top portion of the RLAG screen cycle 1 Cycle 2 Configuration Configuration Debug level HTTP Monitor Database Schemas FileSys Monitor CCenter GWCheck Monitor Monitored agents Monitored Agents Agent Interval Logfile Monitor Load Modules Stuck Loops Loops Agent Uptime Uptime A F10 Enabled integrations Shift F10 both enabled and disabled integrations Copyright 2006 Beginfinite Inc Redline 81 Console level commands valid for NetWare Linux for Redline Control Center Short form commands are case sensitive b buffer Maximum Receive buffer size This is the
37. v NDS Rights Other Rights to Files and Folders Web Console HTTP Port Authentication rn 07 77777 Password Set Password f Enable SSL for Web Console Page Options Cancel Apply Help Copyright 2006 Beginfinite Inc Redline Next select the Agent General tab Ensure SNMP is enabled Assign a HTTP username and passvvord This should not be the same as a valid eDirectory account VVrite dovvn this information in the vvork sheet as vvell Click OK to save your settings VVait one minute for the GroupVVise configuration to propagate Test it in a vveb browser by typing http ipaddress httpPort For example if the Archiving agent vvere running on a server vvith an P address of 192 168 2 3 and an HTTP port of 8313 http 192 168 2 3 8313 You should be prompted for the username and password just assigned If you are not recheck your settings in ConsoleOne and open the agent s startup file to verify that no startup switches override this configuration Also try restarting the agent E Do not proceed until this is working Return to ConsoleOne and reopen each of the agents Go to the Agent Log Settings tab to verify logging to disk is on and set to verbose Properties of ArchiveAgent 20 Copyright 2006 Beginfinite Inc Redline 21 GroupWise Document Viewer Agent GroupWise 7 0 only The Document Viewer Agent GWDVA is used to conve
38. when running tests 192 168 10 96 may be testing from a different server than the one containing the agent C Permanently change the IP address from 127 0 0 1 to 192 168 10 1 Copyright 2006 Beginfinite Inc Redline 44 Starting and Stopping Redline VVhen you run Redline for the first time make sure you have set up all of the information as discussed in Post Installation Tasks Also be patient and wait a few minutes if RLAGENT runs before the GroupWise agents or before the RLCENTER is fully loaded it may take some minutes to synchronize NetWare H To start RLCENTER type RLCC at the server console To start RLAGENT type RLAG at the server console This assumes SYS opt Beginfinite redline bin is in the search path which is the default installation location To stop RLCENTER and RLAGENT type NOREDL at the server console This is a NCF file installed to ensure all Redline programs and libraries are unloaded You may use F7 at each server console as well but then the libraries may remain resident complicating an upgrade On a NetVVare installation you may notice after the Redline Agent has been running for a fevv minutes that a message that the sys etc pathtab has been changed If this occurs exit the Redline Agent and restart it This normally occurs only once a Redline installation but may recur if additional integrated components are added to be monitored at a later time VVindovvs Too start RLAGENT doubl
39. while Domains presents system messages pertaining to your configured domains Customize Control which dashboard gages and graphs are shown by clicking the Customize button Indicators These provide at a glance views about the performance of your system These can be customized Redine Contre Center 26 5 len Status nie 5 gt o E 82 a a gy a Graphs These graphs reveal information about inbound mail Messages In the Dashboard Use the Customize button to change the default Graphs from Client Server Requests and Status Action The Refresh gear provides a simple visual count down to the next automatic screen update The Refresh rate is set by clicking Auto Refresh in the Navigation Bar The Log Out and Help buttons are also presented at the top right hand corner for easy access Status Values This table presents trend information about critical systems in your messaging system There are 76 Status Values graphs from which to choose in Redline 2 Level A Rising V Falling VVindovv Settings The sections in the Dashboard hl can be treated like windows that can be Minimized Or Maximized Tot Logging into Redline 2 automatically presents This screen s the primary screen within the Redline Control Center From this screen administrators can gain access to any information monitored by
40. 1 4 Local Intranet Cilent Server 1677 2 Internet Proxy ClientiServer E 143 21 1025 Message Transter HTTP IMAP CAP Page Options Properties of POA NDS Rights Other Rights to Files and Folders V Enable Caching CPU Utilization NLM 85 E percent 100 E milliseconds 20 E percent 50 Y 50 5 Delay Time NLM Max Thread Usage for Priming and Moves Enable MAP Max IMAP Threads Enable CAP Max CAP Threads T Enable SOAP V Enable SNMP SNMP Community Get String HTTP Settings HTTP User Name admin HTTP Password Set Password Page Options Properties of PDA NDS Rights Other Rights to Files and Folders Log File Path izi Logging Level Verbose g Max Log File Age 7 3 days Max Log Disk Space 65536 al KBytes Page Options Copyright 2006 Beginfinite Inc Redline 15 GroupVVise internet Agent GVVIA Begin by writing down the IP address for this component Record this information on your worksheet Open the GWIA object in ConsoleOne and go to the GroupWise Network Address tab Ensure SSL is disabled and that the HTTP port is assigned the default is 9850 Note this port for the work sheet as well Next select the GroupWise Optional Gateway Settings tab Assign a HTTP username and password This should not be the same as a valid eDirectory account Include this information in the work sheet as well
41. API Gateway that do not have HTTP servers Behind the scenes Redline gathers log file information from many agents see Appendix 5 for a list These log files must be located in an accessible location On Linux and Windows systems the rules are fairly straightforward m For Linux boxes all paths must be POSIX format UNC mapped drive or NetWare paths will not function When first installed all your paths will be in POSIX and you must keep them that way For Windows you may use either mapped drive or UNC format POSIX NetWare paths will not function correctly When first installed all your paths will be in mapped drive format and you may alter them between mapped drive and UNC as desired On NetWare the situation is a bit more complicated As long as Redline is installed in its default location and all of the component agents are on the SYS volume all should work perfectly Otherwise Al Regarding issue 1 if you actually need to change these paths and in normal operation even when moving Redline to another volume Appendix 6 this is not needed POSIX format is required See below for the POSIX and NetWare path discussion Regarding issue 2 POSIX NetWare and UNC paths are all accepted in the PATH section Hence it is recommended that you use NetWare or UNC paths and avoid the POSIX path issues described below Regarding issue 3 Redline 2 5 will automatically deal with NetWare Log File paths read from the HTTP server and
42. EP This HTTP server provides configuration and status information for each component To enable the HTTP interface run ConsoleOne and connect to your GroupWise system Then follow the instructions below for GroupWise 6 0 and 6 5 and 7 Ensure each agent has verbose logging enabled An alternative location but generally discouraged to configure these settings is each agent s startup file These parameters take precedence over settings in ConsoleOne The parameters are http Enable HTTP Interface E httpport HTTP listening port httpuser username Specify the Username for the HTTP Interface m httppassword password specify the Password for the HTTP Interface Begin by printing the Appendix 2 work sheet To ensure a smooth installation fill out the fields for each and every GroupWise agent that must be monitored m Server Name File Server Name E NOS Windows Linux Netware a Agent Type MTA POA GWIA WebAccess Messenger Messenger Archive API Gateway HTTPAddress IP Address z HTTPPort TCP Port of agent s HTTP server HTTPUsername Username for accessing agent s HTTP server HTTPPassword Password for accessing agent s HTTP server Logging Turned Logging on set to Verbose Enter Yes or No H Message Logging Yes or No valid only for MTA Lal GWCHECK Yes or No valid only for POA The RLAGENT configuration file needs this information for each component The new RLCONFIG utility provid
43. GroupWise Exchange Notes and Async Gatevvays E GroupWise Document Vievver Agent GWAVA 3 10 Guinevere 3 Guinevere 3 2 recommended Toffa SyncWise Blackberry or NotifyLink m GWAVA Reload Em GWAVA Reveal Copyright 2006 Beginfinite Inc Redline 10 Minimum System Requirements Core Requirements GroupWise 5 5EP SP5 GroupWise 6 0 SP or GroupWise 6 5 SP4 recommended and GroupWise 7 Redline Agent 10MB Hard Drive Space 5 MB free memory Redline Control Center 30 MB Hard Drive Space 10 MB free memory More disk space may be necessary for all of the substantial information gathered A supported internet browser Internet Explorer Mozilla FireFox Mozilla Suite Konqueror with the Macromedia Flash plug in Note There is a bug in GroupWise 6 5 SP2 preventing correct operation of Redline This version is specifically not supported We recommend GroupWise 6 5 SP4 or higher The following server operating systems are supported Netware 5 1 SP8 Netware 6 0 SP5 with the latest LIBC update For Netware 5 1 and 6 0 at publication time this is NWLIB6C EXE and can be found on http support novell com Netware 6 5 SP3 or Netware OES 1 0 SuSE Linux Enterprise 9 or Linux OES 1 0 Windows 2000 SP4 Windows 2003 SP1 RLAGENT only The following additional component integrations are supported GWAVA 3 10 or higher Guinevere 3 or higher Toffa SyncWise 2005 Novell Messenge
44. GroupWise Monitoring and Reporting GroupWise Monitoring and Reporting Redline Redline 2 5 VVVVVV QVVaVa COm 866 GO GVVAVA fax 646 304 6250 info gwava com 100 Alexis Nihon Suite 500 St Laurent QC Canada H4M 2P1 Redline 2 Gettins atadas a A d d 4 a RR sa 5 OVERVIEW AIR ad visa AA asi 5 NEW RECI LT recita uds Woes win HAS 0000 00 Sen bea AAA ARA AA AA a 5 COSMO dando 7 Installing Redline a li a ba nda aa O aa lada ROY da a 8 How Redline works and Where to Install aaa 8 Minimum System o R 10 Gro pVVise Agent Requirements encina teat 11 Common Configuration Tasks for GroupWise 5 11 Outline for Installing RA 12 GrOUPWiSE MTA oe ses a2 ccs A 13 Gro pWise Internet Agent GWIA A RB a a 15 Gr pWise WebAccess 2280 RAIE 17 GroupWise Messenger and Messenger Archive Agent s s 19 GroupWise Document Viewer Agent GroupW
45. LAGENT is provided for the VVindovvs platform you must run RLCENTER on a NetWare or Linux server After installing the program files see the Post Installation Tasks section of the documentation before running RLCENTER or RLAGENT Unzip the Redline package onto your VVindovvs desktop Open the VVindovvs folder and double click SETUP EXE Click through the installation process by selecting Next At the end there is a checkbox selected by default for running RLCONFIG the configuration tool for RLAGENT Copyright 2006 Beginfinite Inc Redline 38 Post Installation Tasks The tasks to be done are to first configure the Redline Agent and then the Control Center In general we recommend using RLCONFIG to configure the Redline Agent Hovvever manual configuration is possible and required currently for Linux The Redline Control Center usually requires no special configuration unless you need to set up the Licensing information for a licensed product See Interlude Licensing later in this section for information about this Appendix 8 discusses the manual configuration of Redline configuration files RLCONFIG Introduction Redline 2 5 now includes an automated configuration tool for installing Redline for NetWare and Windows installations reducing the amount of time needed to troubleshoot an installation RLConfig presents all main fields and agent creation forms in one location eliminating the need to create individual entries manu
46. M Blackberry Server Redline Database Reload Reveal Toffa SyncWise GW API Gateway GW Async Gateway GW DocView Agent GW Domain Agent GW Exchange Gateway GW Internet Agent GW Msgr Agent GW Msgr Arch Agent GW Notes Gateway GW Post Office Agent GW WebAccess Agent GWAVA Guinevere Host Notify Link Server RIM Blackberry Server Redline Database Reload Reveal Toffa SyncWise Add edit user User Log Favorites Redline 89 Appendix 4 Trouble Shooting Ninety per cent of all support questions are related to the same source of problems communication between the GroupWise Agents and the Redline Agent and between the Redline Agent and the Control Center The following process can be used to troubleshoot these problems very quickly GroupWise Redline Agent communication 1 What agent should be monitored Important GVVAVA requires monitoring of the MTA el Guinevere requires monitoring of the GWIA API Gatevvay requires monitoring of the MTA m The GWIA require the MTA and web access to be on the same domain server The domain where the GWIA is in should be monitored by the same redline agent 2 VVhat is the IP Address and Port of the HTTP Interface of the GroupVVise or Third Party component 3 Try to hit the HTTP Page vvith a standard vveb brovvser 4 Make sure the page can be accessed WITHOUT https 5 Use the exact same P address and port that you typed in the browser in rlagent conf Avoid using 127 0 0
47. Manages sLicenses About TCP IP Configuration Agent Listener Control Center Thresholds Recommend 6900 Notification 32 Me abled Groups HTTP Web Interface The Configuration screens contain the interfaces for managing how much of Redline operates It has seven main sections all of which have their own sub tabs a Control Center Configure basic operations of the Redline web interface and Control Center Your licensing information is also stored here Thresholds The thresholds for different agents are configured here A threshold defines when an alert is generated because a condition has been reached Recommend Similar to Thresholds Redline administrators can configure when alerts can be generated In contrast to thresholds a recommendation is used to suggest a desirable value rather than alert an administrator that a value is above or below tolerance or invalid m Notifications The Notifications section is where Redline administrators configure what SNMP broadcast e mail notifications are generated when alerts occur Reports The Reports configuration screen is where reports are customized Even the HTML templates used in reports can be edited from here z Graphs The Graphs configuration section is where administrators can customize the graphs used to represent data in Redline a Groups The Groups configuration screen is where the groups and the elements making up those groups are created and edited
48. Maximum number of severities manageable The default is 10 s show Show GUI on Linux y schema Show Redline Schema activities h help Help w trendweight The history or trend weight compared to the current value for trend analysis The default is ten minutes The effect if this is that historical data weighs 10 times more than the current value Redline 2 5 adds some basic console commands Typing RLCENTER and the subsequent modifiers will perform the following operations Help Typing rlcc help at the console presents a list or Redline console level commands Modules rlcLists all Usage RLCENTER command p lt instance 1131 loaded Redline modules User Lists all users HELP Display this help information logged into the web MODULES Show a list of all loaded modules interface USER Shou active user using the web interface Unlock Unlock locked UNLOCK Unlock locked redline accounts Redline accounts RESTART Reread the configuration files 1 7 UNLOAD Unload agent including all modules VERS ION Display version information Version This presents version information about your Redline software Typing RLAGENT and the subsequent modifiers will perform the following operations Help Typing rlcc help at the console presents a list or RLAGENT command p lt instance 1151 Redline console level d HELP Display this help information U MODULES Shou a list of all loaded modules R
49. NTER is not running or not finished loading The RLAGENT log will state that it cannot contact the Control Center Connectivity between RLAGENT and Integrated Components There are five major reasons why RLAGENT fails to communicate with an integrated component component is not enabled in the RLAGENT configuration file VVhen the RLAGENT starts up does the log shovv that RLAGENT is trying to contact that component On NetWare the F10 button at the RLAGENT console will be helpful z The IP address port or authentication information is incorrect in the RLAGENT configuration file Look for this in the RLAGENT log On NetWare the F10 button at the RLAGENT console will be helpful An incorrect path is specified for a component that requires a path parameter in the RLAGENT configuration file Remember on Netware and Linux the path format must be POSIX To test an agent try testing that agent by attempting to contact it in a web browser i e http ipaddress httpPort This should be clearly evident in the RLAGENT log H The component is not running or not correctly set up to integrate When the RLAGENT starts up does the log show that RLAGENT is trying to contact that component On NetWare the F10 button at the RLAGENT console will be helpful The component may have a dependency error it requires another component to enabled and integrated to function properly An example is GWAVA which requires its parent domain to be enabl
50. Redline The Dashboard will appear different for every GroupWise configuration system agents installed and running however the interface will look like the screen presented here with a Navigation Bar an Alerts Bar on the left and a top level view of the current operations of your GroupWise system in the middle of the screen presented as RPM Gages Status Values and Graphs all of which are customizable The Dashboard appears different for every GroupWise configuration system because the agents installed and running will be different however the interface will look like the screen presented here Dynamic Alert Status Bar The Navigation Bar These let you navigate between major sections in Redline The Alerts Bar The alerts buttons help you sort system alerts by category Gauges Customizable dials giving you immediate feedback of messages flowing through your system Action Buttons For logging out determining the when the next automatic screen refresh is due and for getting Help Status Values This customizable screen reports on trends in your GroupWise system the values reported on can be set by clicking on the Customize button Graphs The Graphs window reports on system performance the items reported on can be tailored Previous versions of Redline contained a lengthy list of items and products that could be configured to operate with Redline Redline 2 5 now only includes configured items in its Alert Status list For example
51. accept the license agreement and click Next when ready or Cancel to halt the installation process Choosing Back returns you to the previous screen Select the server for installation Select a server for installing the Redline Control Center if you want to install RLCENTER Click Next to continue Back to return to the previous screen or Cancel to leave your settings unchanged Select the server for installation continued Select a server for installing the Redline Agent if you want to install RLAGENT Click Next to continue Back to return to the previous screen or Cancel to leave your settings unchanged Run the installer uninstaller Choose Install Upgrade or Uninstall to remove the Redline Agent and the Redline Control Center from your servers Click Finish to confirm your choices Click Back to continue or Cancel to leave your settings unchanged The Start Agent Config Tool after Installation checkbox is a new feature in Redline 2 5 RLConfig configures Redline installations Redline for NetWare Choose Control Center Server R Please select the servers where you edline i want to install the Redline Control Center Netware Server M8E63 lt Back Cancel Redline for NetWare Choose Agent Server Please select the servers where you Redline want to install the Redline Agent NetWare Server BEG3 lt Back Cancel Redline for NetWare Install Uninstall Please specify if you wa
52. ally as with previous versions of Redline The configuration tool then conducts basic testing to ensure that the integrated components are setup correctly Configuring the Control Center connection and Licensing Welcome to Redline Redline s advanced reporting management and monitoring functionality are unparalleled and will simplify a GroupWise administrator s needs for information tracking reactive and proactive tasks This application will help you set up your Redline Agent s connection to the Control Center configure the agent integrations and set advanced options Each Redline Agent gathers data and sends it to a central data repository the Redline Control Center where the data is stored and analyzed Therefore you must specify the IP Address and TCP Port to contact the Redline Control Center The default 127 0 0 1 indicates the Control Center is on the same server which may or may not reflect your environment RedLine Control Center s IP Address 127 0 0 1 Redline Control Center s TCP Port 300 Registered Company Your Company Name DO NOT EDIT THESE UNTIL ee YOU READ THE HELPFILE Registration Code 012345678901234567 COMMENTS 1 Store this information in Redline Control Center configuration too only works if Control Center is installed on same server Advanced options Cancel With RLConfig administrators can E Add E Change E Edit E Test Each Redline Agent gathers data from integrated agent
53. ary called libredline so 2 5 0 Copy this file to lib and execute the command ldconfig to avoid rebooting On Linux applications are started and stopped with scripts located in etc init d Redline has a script for the agent and the control center The script can be used with parameters modified to meet the needs of your installation If you type etc init d rlagent or rlcenter without a command line parameter all possible parameters will be listed Unzip the Redline package on your Linux desktop Open the linux kernel26 folder m You will find a Redline folder inside Under the Redline folder is a redline tar gz tarball Extract it with KDE desktop this is a matter of right clicking Actions Extract here or use a command line tar zxvf redline tar gz There are three subdirectories lib opt and etc o etc init d there are two scripts rlcenter rlagent that can be copied to the corresponding to etc init d on your server You must also create the appropriate symbolic links in the run level directories for Redline to automatically run on startup on your Linux system lib copy this library to lib on the server opt beginfinite copy this folder and its contents to opt beginfinite on the server Make sure you have backed your CONF files if you are installing over a previous install and then restore them Finally create a symbolic link by typing In s lib libredline so 2 5 0 lib libredline so 2 and run ldc
54. ate their files automatically Where Redline Installs Files Redline installs most files under a root product directory This varies slightly depending on the operating system R NetWare sys opt Beginfinite redline E Windows C Program Files Beginfinite redline Linux opt Beginfinite redline Netware If you wish to install Redline on a non SYS volume install it first on SYS and then follow the instructions in Appendix 6 to migrate Redline to the desired volume Underneath these directories are the following subdirectories bin The main program files are stored here conf Configuration files in particular RLAGENT CONF for RLAGENT and RLCENTER CONF for RLCENTER a In Windows RLAGENT CONF is called RLAGWIN CONF z db Database files A schemas subdirectory contains the individual component schemas the reports directory contains any automatically generated reports and the infodb directory contains the help files defining each alert threshold 2 logs Log files for the agents RLAC LOG RLAG LOG m cc templates RLCENTER only The web server template files m imp RLCENTER only A file used by RLCENTER for importing log files You can use this yourself to manually import log files from periods before Redline was installed Copy the files into this directory Back up these directories before upgrading particularly the CONF subdirectory Other changes are OS specific m NetWare The autoexec ncf file will be altered to automati
55. atest support pack NetWare 5 1SP8 NetWare 6 55P3 or higher NetWare 6 0SP5 and on NetWare 6 0 you need to apply a library patch nvvlib c exe You can request this patch from Novell Support or from GWAVA The second file is rlcenter conf If you open this file you see the follogin lines LogFilePath opt beginfinite redline logs DataPath opt beginfinite redline db ConfigPath opt beginfinite redline conf Copyright 2006 Beginfinite Inc Redline 84 ImportPath opt beginfinite redline imp and some lines further dovvn CCTemplatePath opt beginfinite redline CC Templates Change these lines in a way that you add the mountpoint defined in etc pathtab LogFilePath mnt posix gw opt beginfinite redline logs DataPath mnt posix gv opt beginfinite redline db ConfigPath mnt posix gv opt beginfinite redline conf ImportPath mnt posix gv opt beginfinite redline imp CCTemplatePath mnt posix opt beginfinite redline CC Templates In the Global part of the rlcenter conf file it is possible to specify the IP addresses where the Control Center is listening on incoming data from the Agents If you run the Control Center in a Cluster you should use the virtual Cluster IP address here This ensures that in a case of a fail over the agents are still able to send data to the Control Center Configure the Redline Agent Edit RLAG NCF and rlagent conf Edit the file RLAG NCF now and change the path to the config file rlagload c GW opt be
56. ber of messages processed or days of uptime e from the last measurement point Absolute values are Value Status Title Value Second Value Timeframe Type Range Specials GW API Gateway vox GW API Gateway Graph Configuration Active Global GW API Gateway Graphs No Graph Configured lt Edit 1 Remove Configure Graph O Enabled O bay O week O month L vear Relative o Absolute O Per Agent O System Wide O Dashboard RPM O Average O Peak High O Peak Low O Total OK 75 Configure Control Center Thresholds Recommend Notification Reports Graphs Groups User used to present historical data in series for example a graph showing the number of messages processed each day over the last month Range The range of collected data can be set per graph Per agent Values for a particular agent System Wide Adds all values of the agent types Copyright 2006 Beginfinite Inc Other selectable characteristics include Average Peak High Peak Low and Total Redline 76 Groups Configure The groups in the Groups Tab in System Vievv can created and edited here Begin by entering a name in the Groups Name data entry field and click OK 69 control Center Upon clicking OK the screen refreshes to present a list of available agents Select the 4 Thresholds needed agents using the checkboxes then Add Selected This refreshes t
57. bugging requirements These include Agent Listener E Status E Threads P Address IP Port m Monitored Host Monitored GW Agents Last Hosts ID Last Agent ID HTTP Server Status E Threads P Address TP Port idle Timeout Recv Buffer Size Time Services E Status Graph Service Status Graph Interval Active Graphs Analyzer Service E Status Interval Alert Service Status Check Interval Severities Max Thresholds E Severities Storer Service E Status Interval Config Path Config File Data Path Template Path Log Path Redline Version Redline Library About Redline Redline vat p RedLine Status GINFINITE REDLINE BINIRLC ersion 2 5 2 Build 734 Config Path Config File Data Path Template Path Log Path Copyright 2006 Beginfinite Inc Redline 70 Thresholds The thresholds configure the decision points for Redline s reporting and monitoring Administrators can edit these settings to ensure that Redline reports only the data that Configure is best needed for decision making Choose the threshold needed for editing by using control Center the drop down menu at the center top of the screen to select the integrated component The thresholds configured for that component vvill then appear Thresholds Recommend Motivation and usage BP notification Redline is a monitorin
58. by other applications to create pager fax or voice messages Copyright 2006 Beginfinite Inc Reports Redline 73 The reports and graphs generated by Redline can also be customized Administrators can Configure see vvhich integrations have a report associated vvith them by using the drop dovvn menu at the center top All reports be they list reports compliance reports business reports or comparison e Thresholds reports can be customized The reports have five elements 4 Recommend E template file name E The Global SQL Query Notification The category List Reports Compliance Reports Business z The Template bi Reports Reports and Comparison Reports Title 21 Graphs Groups Templates are in HTML and can be edited manually Below is a sample template for HIPAA compliance analysis The templates are populated with variables Control Center 3 User Gloss HIPAAConfigMTA xml Report Description Variables are represented by stn between dollar signs Note that the formatting is in X for ease of editing lt center gt lt table width 99 border 0 cellspacing 0 cellpadding 0 gt lt tr gt lt td gt lt font face Arial Helvetica sans serif size 1 gt This Report shows the current configuration of Domains in your enterprise HIPAA Security Rule as described in section 164 308 Technical Safeguards requi periodic Evaluation of systems to ensure ongoing compliance as w
59. cally add sys opt Beginfinite redline bin to the search path and to Run RLAG NCF RLAGENT startup and RLCC NCF No files are installed to SYS SYSTEM or SYS PUBLIC Windows Desktop icons and Start menu icons will be created containing shortcuts to run the RLAGENT program and a component of the RLCONFIG configuration program MSCOMCTL OCX is installed to your Windows system directories Linux During the manual installation you ll copy startup scripts to etc init d and a shared library to lib The RPM does this automatically for you Copyright 2006 Beginfinite Inc Redline NetWare 34 After installing the program files see Post Installation Tasks before running RLCENTER or RLAGENT You can install Redline using a Windows based installer Windows NetWare A Netvvare based installer is also available You could also manually install the files though this is not recommended To move Redline to a non SYS volume in NetWare see the instructions in Appendix 6 NetWare install using the Windows based Installer If you have GroupWise running primarily on NetWare and want to install via a centralized Windows desktop unzip the Redline download package and open the NetWare folder and run the setup exe The first screen is informational Click Next to continue to the license agreement You must accept the license agreement in order to continue with the installation process Enable the Accept Licence Agreement checkbox to
60. can be overridden at this level bal Graphs Graphs for this specific agent Note that if graphs are turned off globally then they can be reactivated for specific instances here Configuration Thresholds and recommendations for this agent or component Map 14 Last Opened Last Closed Messages Written Reports Reports for this specific agent GroupWise Link Map Q dom version 7 0 8 2 2005 running on NetWare 6 5 SP3 10 25 05 14 35 44 Current Status Last Closure Reason 0 Messages Read The Map tab presents a simple to understand view of the GroupWise messaging system reporting to Redline Obviously every client s system will appear different Use the connection indicator lights in the Map as well as the 40 dom GWIA Version 7 0 08 02 05 running on NetWare 6 5 Home Hold Last Opened 10 25 05 14 35 44 Current Status Last Closed Last Closure Reason Messages Written 0 Messages Read WEBACTOA dom version 7 0 0 8 2 2005 running on NetWare Home Hold Last Opened 10 25 05 14 35 44 Current Status Last Closed Last Closure Reason Messages Written Messages Read Qac po dom Version 7 0 8 2 2005 running on NetWare 6 5 MTP Hold Last Opened 10 25 05 14 35 41 Current Status Last Closed Last Closure Reason Messages Written Messages Read statistical data to identify trouble spots quickly Copyright 2006 Beginfinite Inc Uptime d 4h 22m nw65S sys
61. cess to information administrators need to diagnose problems check the operations of your systems or evaluate system health Redline Control Center 2 5 i AE m 9 m Dashboard Alerts System View Reports Configure Favorites Auto Refresh Redline The Agents tab reveals all agents that have been configured to report to your Overview RedLine installation dom Verion 7 0 8 2 2005 running on NetWare 65 SP3 Uptime 84 21h 20m dom Domains Total Closed 110 Post Offices Total Closed 110 Gateways Total Cosed 210 Routed Messages 13 The agents listed a lt GWAVA dom Vesion 380 0 running on Nettare will be different for MIA lntectes Mags O Attachment Blocked O RBL Blodied O Spam Heuristics each GroupWise Qa po dom Qa zz Version 7 0 8 2 2005 running on NetWare 0 5 Uptime 64 21h 20m system but may POA Total Messages 10 C S Requests 16 C S User Connected O Status Msgs 0 look like this RedlineDatabase running Nefiif re GWAVA dom Database Size 376932 Database Files y RedlineDatabase Connection Lights These at a glance indicators signal administrators about the status of individual components in the GroupWise environment Red Alert Agents in the System View main screen have green and red connection indicators An agent reporting to Redline regularly will have a green light If it fails to communicate with Redl
62. cific instructions in this manual Run the Installer From the redline netvvare folder run the setup exe Click Next For VVindovvs installation go to the VVindovvs folder and run setup exe For Linux install the RPM in the Linux folder NetWare Wndows Accept the license agreement Click Next NetWare Select the server that the Control Center will run on Click Next NetWare Select the server or servers that the Agents will run on Click Next NetWare Select Install Update and click Finish Configure your Redline Agent using RLCONFIG or manually Windows install RLCONFIG is installed automatically and you are prompted to configure your Redline Agent at the end of install You can also manually select Configure Redline Agent from the Redline submenu in the Start Programs menu Netware If you are running the Windows based installer you are given a checkbox option to install and run the RLCOFNIG at end of install If installing from Netware console you must edit rlagent conf manually Appendix 8 discusses this in detail Linux You must configure RLAGENT CONF manually Appendix 8 discusses this in detail Manual Configuration Browse to the opt Beginfinite redline conf folder Program files Beginfinite redline conf on Windows and select the rlagent conf file rlagwin conf on Windows Edit this with a text editor Appendix 8 discusses this in detail Performance issues Consult the Trouble Shooting section to tips to help diagnose s
63. contains subprograms called monitors each of which performs a specific task All are enabled by default HTTP Probably the most important monitor it connects to all integrated agents containing HTTP servers and gathers information from them File System This collects information regarding directories files volumes and disk space Log File This regularly analyzes log files of individual agents This is useful because even with integrated agents with HTTP server functions there is often valuable diagnostic information available only in the agent s log file Host This collects hardware information such as the server s RAM CPU network cards etc It is responsible for updating the server specific items in the Control Center GVVCheck This is specific for the POA integration and grabs and analyzes the GWCHECK reports All Post Office Agents must be configured to produce special GWCHECK reports for Redline Additional configuration fields on this screen include the Redline polls the server for basic info every and Redline polls each agent for data every fields These set the time intervals for when the Redline Agent requests information The defaults are 360 and 120 seconds respectively Redline 40 Advanced options Y HTTP Monitor File System Monitor Normally you want all of these enabled You d Y Log File Monitor Host Monitor disable these only for diagnostic purposes Y GWCheck Mon
64. convert them to POSIX format internally creating mount points as needed under sys mnt posix volumename So no extra configuration is normally needed If you really want to understand more about mount points read on NetWare and POSIX Path Conversion Consider a standard Netware server named MJBSERVER with 2 volumes SYS and DATA1 Now let s take the example of GroupWise being installed on this server first on the SYS volume and then the DATA1 volume For simplicity we ll assume the GroupWise agents are all installed under a directory right off the root of the volume named GRPWISE Start with the GRPWISE directory on SYS the Netware path is volume path so in this case it is the straightforward SYS GRPWISE POSIX format is path1 path2 In this case it is simply grpwise The only change is to eliminate the volume name and changed to forward slashes Other examples of path conversions on SYS would be SYS system vs system or SYS novell webacc vs novell webacc It may be clear that an issue will arise shortly namely that POSIX paths don t include volume names Let us move the GroupWise system to the volume DATA1 The NetWare path will still be straightforward It will be DATA1 grpwise But what is the POSIX path The way that Novell solved this problem was to allow users and programs to provide a mapping between POSIX paths and Netware volumes More specifically there is a file which doesn t exist by default in SYS
65. currently points to SYS 11 Type SEARCH ADD MYRL OPT BEGINFINITE REDLINE BIN 12 EDIT AUTOEXEC NCF and add the same search path as in Step 11 removing any old obsolete search path pointing to SYS OPT BEGINFINITE REDLINE You should now be able to run the RLCENTER and RLAGENT by typing RLCC and RLAG respectively If more information on what step 7 actually did is needed see Appendix 7 Copyright 2006 Beginfinite Inc Appendix 7 POSIX UNC and NetWare Paths There are four common file path formats that Redline uses A UNC Universal Naming Convention is used commonly on Windows and occasionally on NetWare An Example of UNC is servername volumename path Mapped Drive format is used exclusively on Windows An example is driveletter path1 path2 NetWare path format is used exclusively on NetWare An Example is volumename path1 path2 or server volume path1 path2 m POSIX is used on Linux but also is used on NetWare by Redline A POSIX example is path1 path2 Although Redline gathers the majority of its information via HTTP and thus is file system independent there are several circumstances when file paths must be specified and hence the specific format used is important The RLAGENT and RLCENTER configuration files specify directory paths for internal Redline directories such as the Database or Reports locations The RLAGENT file may contain PATH specifications for integrated components such as BES Guinevere and the
66. d Remove at hour 0 23 Surveillance 6 Remote IP Logging Event Logging Notify Options iz v Reports Seheduled Dutput Curent MTA Startup File WNWST SYS SYSTEM gwodom MTA Cancel App Curent Product Directory AINWST SYS gways gw2dom GWAVA Contre new serves Copyright 2006 Beginfinite Inc Redline 28 Guinevere Requirements Guinevere 3 and above are supported Guinevere 3 2 is recommended Guinevere does not contain an embedded interface Instead the main configuration file for Guinevere and the Event Log files are copied to subdirectories of the SMTP Services directory dynamically Launch the Guinevere Configuration Program BeginFinite Guinevere Configuration Program Virus Scanning Attachment Blocking Fingerprinting Exploits Mail Filtering General Logging Decompression Event Logging Helper Applications GWATCH Force outgoing mime messages to wrap at 76 characters problems with underscores and slashes in mailbox IDs SpamAssassin Signature Files Oversized Messages Archiving Preserve statistics on exit Y Enable Redline integration Test a Pattern User Exceptions Location of Files SHB wils EWSEMtoTIOeRees Notification Disposition Miscellaneous Customize Messages Advanced Tuning Reports Licensing About Select the Miscellaneous tab Ensure that the Enable Re
67. dline integration checkbox is selected An alert will be presented reporting that Event Logging has been turned on and the location will be in the SMTP Services directory Go to Location of Files to locate the current SMTP Services directory value For example it might be G mydomain wpgate gwia third and this might correspond to a Netware path of SYS mydomain wpgate gwia third Note the directory in the installation work sheet The path to your logging files may be Netware UNC or POSIX format If using POSIX on NetWare see Appendix 7 Copyright 2006 Beginfinite Inc Redline 29 GVVAVA Reveal 1 1 Reveal is a povverful tool for examining the contents of a live GroupVVise system Authorized administrators may access any mailbox vvithout special rights To enable auditing security GVVAVA Reveal 1 1 provides an option to produce auditing information and send it to the RLCENTER automatically GVVAVA Reveal Ant Decide which auditing method to use Use Redline for auditing If Redline becomes unavailable auto fallback to textfile auditing Use Redline for auditing If Redline becomes unavailable shutdown Reveal Use simple textfile auditing only Note If no auditing is possible Reveal will shutdown immediately Configure Redline auditing settings O Server IP address 192 168 10 96 Server port a fingertips More information here Server timeout ms 300 mi Registration name OO El b
68. e Point of Management Unlike native or commercial tools that scatter information across multiple applications or provide information about a single server Redline delivers your entire GroupWise enterprise in a single console This interface provides access to reports alerts and our dashboard all from any web browser Licensing Redline is licensed per user Redline will operate as a demo for thirty days for testing purposes Once the demo period elapses you must purchase a license for the appropriate number of users on your system To enter or update your Redline license s Launch the Redline vveb interface E Click the Configure button H Then click the License tab to gain access to the Licence information screen Le Fill out the registration name the registration code licensed user and key fields Copy and paste this information exactly as given to you from GWAVA licensing Click OK once the required changes have been entered Do not hesitate to contact us if you have any questions about purchasing entering or updating your licence key information To determine whether your license information has been entered successfully examine the Licence Type field It should no longer read Demo Version Note in the Demo Version you are limited to viewing five alerts at a time and Reports are disabled Note You must update the licensing information in all configured rlagent conf files to match the information entered in the Control Cen
69. e click either the Redline Agent or Redline Agent with Screen the latter presents a logging interface m To stop RLAGENT close the program or use Task Manager to close the application Linux R To start RLCENTER type etc init d rlcenter start at the command line To start RLAGENT type etc init d rlagent start at the command line To stop RLAGENT type etc init d rlcenter stop at the command line To stop RLCENTER type etc init d rlcenter stop at the command line Other commands supported with Linux include status which verifies the agent is running and restart which unloads and then reloads the agent For example etc init d rlcenter restart restarts the Redline Control Center Copyright 2006 Beginfinite Inc Redline 45 Troubleshooting Connectivity betvveen RLAGENT and RLCENTER There are three major reasons why RLAGENT fails to communicate with RLCENTER The RLCENTER IP Address and Port are incorrect in the RLAGENT configuration file The RLAGENT log should make this very clear mn The licensing information in the RLAGENT configuration file does not exactly match that of the RLCENTER configuration file The RLAGENT log and the RLCENTER log will both display an error message if this is the issue Note that licensing information is case sensitive Administrators can change the Licensing information for RLCENTER in the Web Based Ul and the RLAGENT in RLCONFIG See the Post Installation Tasks section for details C RLCE
70. ed On NetWare the F10 button at the RLAGENT console will be helpful Data Population of Reports a Make sure the GWCHECK events are set up correctly In particular do not use the Interval option for scheduling and verify that the POA log shows GWCHECK as having run Many reports particularly user based reports require these GWCHECK logs They must be created in lt postoffice gt wpcsout chk the default location For the POA MTA VVebAccess Messenger and GWIA Redline relies heavily upon parsing the logs created It does this by looking every two minutes in the configured log directory and copying these files to lt Redline gt imp Issues Verify logging is on and set to Verbose Sometimes arise where the GroupWise agents hold a file lock on the current log file Either wait for the log file to cycle or cycle it manually You can test by manually copying the log files to the imp subdirectory and then rerunning the report Consult Appendix 5 for information on where report draws their information from and how often they are updated Alerts and Reports stop functioning In the Demo version Reports functionality is disabled and only five alerts at a time are presented If you have purchased Redline licences and these features stop functioning please ensure that you have entered your licence key and code correctly If these were not entered correctly after 30 days Redline will enter demo mode and deactivate Alerts and Reports H Remind
71. ed during Redline Installation will allow you to easily enter edit and test this information Copyright 2006 Beginfinite Inc Redline 12 Outline for Installing Redline VVhich agents vvill be monitored MTA m GWIA m GWAVA POA Web Access E Guinevere Consider your current system What agents will be monitored and where are they located What server will run the Control Center The Control Center does not require many resources but it needs to be in a location were all of the other servers can communicate with it Which servers are running which GroupWise components Each one will need to have the Redline agent installed on it Collect the IP addresses for each one Use the Appendix 2 work sheet to plan your work Configure settings for each component integration Open the GroupWise object in ConsoleOne Select the GroupWise Network Address tab Ensure that SSL is disabled and that the HTTP port is assigned You may use the defaults or change the port number but note if you change it so that you can configure Redline to see that port later Remember to use the vvork sheet in Appendix 2 to log your changes Select the Agent Settings tab GroupWise Optional Settings for the GWIA Enter a username and password You may use the same user name and password for each GroupWise component Select GroupVVise Log Settings for each component and increase the logging level to verbose Close ConsoleOne For non GroupWise products see the spe
72. el reports were included in the Dashboard to allow administrators to see the health of their GroupWise environments immediately The Alert Status buttons are in two groups The first group will show the alerts for each component of GroupWise The second group shows the alerts by priority The Alert Status buttons are Active Alerts E ALI Problem Each type of integration is then listed Alerts E All Normal Alerts E ALL Critical Alerts All Informational Alerts All Minor Alerts To see all the Alerts click the Active Alerts button in the Navigation Bar Note In the Demo Version the Alerts and Reports functionality is limited to the first five entries RPM Gauges 50 Alert Status Active Alerts GW Domain Agent GW Internet Agent GW Post Office Agent Redline Agent Redline Database E o A Q GWWebAccess Agent E o o o Reload On the default dashboard are two gauges for reporting the number of connected users logged into your GroupWise system and the number of messages currently being processed In most installations there can be up to a two minute delay with this information as it is collected by the Control Center Clicking the Customize button allows administrators to choose which RPM gauges appear in the Dashboard Options here include Problem Messages Client Server User Connected C S Requests Post Office Total Messages Closed Domains GWAVA RBL Blocked Messages GWAVA SPAM Heuristics Blocked
73. ell as response periodic changes to the security architecture of an organization lt br gt lt br gt The contents of this report should be evaluated against current policies and best practices You may also want to set recommendations within Redline to ensure ongoing com through the alerting features lt td gt lt tr gt lt table gt lt ccscript contentpage MTA snippets ConfigSnippetMTA xml gt lt center gt Copyright 2006 Beginfinite Inc To edit a template select it from the list in the Available Reports vvindovv The name of this box changes depending on which elements have been chosen for configuration Click Edit or Remove as needed The screen will refresh The entry fields in the Configure Report window will now be populated with the details from your selected report Click OK to apply your changes The editing process is similar for all reports To delete a report choose it from the Available Reports window and click Remove Note You will NOT be asked to confirm this Report Template Filename Category Title HTML Template Redline 74 Guinevere Ee HIPAA Configuration Report Guinevere Sarbanes Oxley Config Report Guinevere ContigGUIN xml Business Reports lt center gt lt table width 99 border 0 cellspacing 0 cellpadding 0 gt lt tr gt lt td gt lt font face irial Helvetica sans serif
74. er There are system requirements support pack requirements for NetWare and Windows that are mandatory Ensure that these are met before installing Redline ssues vvith NetVVare and Paths Redline is installed by default on the SYS volume and stores its data there f you move Redline or its data directories by editing RLAGENT CONF to another volume keep in mind all paths must be POSIX Linux style Similarly GroupWise agents located on a non SYS volume may present a problem See Appendix 7 for details Copyright 2006 Beginfinite Inc Redline 46 Uninstalling Redline Redline s ability to drill deep into even the most complex GroupVVise message system offers network administrators and business ovvners an ability to understand the inner vvorkings of their e mail system VVe sincerely hope that Redline has provided povverful functionality that you cannot find elsevvhere f you are uninstalling Redline and have questions about your trial please feel free to contact us at info gwava com NetWare Stop both Redline programs Type noredl ncf in the console H Delete the SYS opt Beginfinite redline tree Remove modifications from sys system autoexec ncf Note The Windows based installer can do this automatically Run SETUP and click through the prompts to select Uninstalling at the end Windows Stop RLAGENT m Go to Start Control Panel Add Remove Programs and select Redline Linux Automatically In a graphical L
75. er a connection can be established then attempts to authenticate and finally to generate a page from the server E Additional testing of the HTTP server is tested as well as verbose logging for many but not all systems Currently verbose logging is not tested for GWAVA Toffa and NotifyLink A Loops are run for the POA scheduled events configured and all the GWCheck configurations appear to be correct and the MTA Message logging on or off and that GWCheck events are configured Note there are some minor limitations the MTA test can verify if the server has Message Logging on but not the level or tracking The GWCHECK check cannot verify that you have reasonable settings for the frequency of the GWCHECK event Note If the POA reports a misconfigured Scheduled Event you can find more information in C program files beginfinte redline bin event txt 127 0 0 1 is being used as the server IP address Click the Test button to start a test If an R a You may wish to specify another P address at least for the duration of these tests or you ll get agent has 127 0 0 1 assigned as its HTTP possibly inaccurate results Since this machine is not always the same as your server IP Address a dialogue box will be presented allowing administrators to temporarily or permanently assign new IP The machine this application is running on IS my server addresses during the testing phase You Temporarily assign this IP address
76. espectively httpuser username Specify the Username for the HTTP httppassword password specify the Password for the HTTP interface loglevel verbose turns on verbose logging Save the file and restart the agent by unloading and reloading Test by opening a web browser by typing http ipaddress httpPort For example if the agent were running on a server with an IP address of 192 168 2 3 and an HTTP port of 9999 http 192 168 2 3 9999 You should be prompted for the username and password just assigned Lal Do not proceed until this is working GroupWise API Gateway The GroupWise API Gateway was introduced in GroupWise 4 1 and has not changed much Therefore there is no HTTP server to configure nor is there SNMP support provided All that is required is that you configure the Logging to be on and be verbose and note the Log Files path on your Appendix 2 work sheet Typically this is SYS gwdomain wpgate api 000 prc The logging files path may be in NetWare UNC or POSIX format We recommend that NetWare or UNC path format be used For notes about using POSIX format path1 path2 path3 see Appendix 7 Copyright 2006 Beginfinite Inc Redline 22 Turning on Message Logging in the GroupVVise MTA The HTTP server and logging for the MTA were enabled earlier in the installation process A separate feature from logging called Message Logging enables sophisticated Message Tracking features in Redline This is only
77. estart Reliz RESTRRT Reread the configuration files configuration files UNLOAD Unload Agent including all modules Unload Unload agents and VERS ION Display Version information all modules Version This presents version information about your Redline software Copyright 2006 Beginfinite Inc Redline See Appendix 1 for additional options for Linux and Windows Copyright 2006 Beginfinite Inc 82 Redline 83 Redline in a NetVVare Cluster Redline fully supports an installation in a NetVVare Cluster This examples in this section assume m A NetVVare Cluster m A shared volume named GW The plan is to run Redline on the GW volume Redline itself is a POSIX compliant NLM In practical terms this means Redline does understands little about volumes SYS is the virtual root that you might know from UNIX Linux To enable access to the GW volume for Redline create a folder on sys representing the GW volume In our scenario we will create the following folder SYS mnt posix gw Next create a file called etc pathtab This is similar to the file etc fstab on Linux In this file you can specify mountpoints We need the following entry in this file mnt posix gw gw The format of a pathtab entry is always like this Folder in POSIX stype NetWare Volume Path Make sure that the POSIX style folder uses forward slashes only The next step is to copy Redline from SYS to the GW Volume Make sure you copy the entire folder
78. et up problems Copyright 2006 Beginfinite Inc Redline GroupVVise MTA Begin by writing down the IP address for this component on the installation work sheet Open the MTA object in ConsoleOne Select the GroupWise Network Address tab Ensure that SSL is disabled and that the HTTP port is assigned the default is 7180 Note this port on the installation worksheet Next go to the GroupWise Agent Settings tab A screen similar to the example will be presented Assign a HTTP username and password This should not be the same as a valid eDirectory account Include this information in the Appendix 2 work sheet as well The MTA already defaults to having SNMP on unless nosnmp is in the startup file but please assign a community name here other than public or blank to reduce security risks Click OK to save your settings Testing Wait one minute for the GroupWise configuration to propagate Test your configuration with a web browser by typing http ipaddress httpPort For example if the MTA were running on a server with an IP address of 192 168 2 3 and an HTTP port of 7180 http 192 168 2 3 7180 You should be prompted for the username and password just assigned If this does not occur recheck the settings in ConsoleOne and open the agent s startup file to verify that no startup switches have overridden this configuration Also try restarting the agent z Do not proceed until this is vvorking Retur
79. files are not generated in this folder Redline will not be able to read and analyze them The content of these GWCHECK file are different and provides different kind of data for the reports These three log files are gwaudit log GWCHECK Audit report E User Name Post Office Name E UserDB file Last Active date time Inactive Days License Type gwstats log GWCHECK Expire statistics User Name Post Office Name E Full Name Em Mailbox Size Last DRN User MSG file Data Records Deleted Records Setup Records E Record Bytes mbstats log GWCHECK Mailbox statistics Copyright 2006 Beginfinite Inc User Name Post Office Name Full Name UserDB file Last Active date time License Type Messages Total Messages InBox Messages OutBox Messages Basket of Mails of Notes of Tasks of Appointments of Phone Messages of Profiles of Attachments of Search folders Mailbox Size Last DRN Data Records Record Bytes Max Mailbox Size Mailbox Size Threshold Redline 24 Creating the GVVCHECK events To create the reports load Console One and open the POA 889 ss a properties Go to the GroupWise Scheduled Events tab S gt Three different jobs must be created each under a n n para collective entry of Redline Tasks ams R Douu R If the Redline Tasks option doesn t already exist click a
80. formation gathered and for administration RLAGENT communicates via TCP IP to RLCENTER to send the collected data This means that RLAGENT need not be installed on the same machine as RLCENTER RLAGENT communicates via both TCPIP and direct file access depending on the component integration While theoretically administrators can install RLAGENT on another server from the GroupWise agents and collect SOME of the information needed administrators would not be able to generate all of the desired reports For all reports local access is necessary RLAGENT automatically tries to connect to each of its configured components every two minutes In the next few sections of the manual the basic system requirements of Redline will be discussed Then each individual component s prerequisites will be outlined Appendix 2 contains a helpful worksheet checklist so that administrators can organize all of the necessary information in the RLAGENT s configuration file RLCENTER runs on Netware and Linux RLAGENT runs on Netware Linux and Windows The following are components from which RLAGENT gathers information E GroupWise Post Office Agent POA GroupVVise Message Transfer Agent MTA GroupWise Internet Agent GWIA E GroupWise Web Access Agent GroupWise Messenger Agent Redline Control Center GroupWise Messenger Archive Agent GroupWise Document Viewing Agent Redline Agent GroupWise API Gateway z
81. g files 4 File system related messages 5 All of the above m 6 Debug mode In debug mode a logfile is written to opt beginfinite redline logs rlag log for the Agent rlcc log for the Control Center and debug messages are written to the Logger Screen on a NetWare 6 x In Linux the startup files are etc init d rlcenter and etc init d rlcenter In NetWare they are sys opt beginfinite redline bin rlag ncf and sys opt beginfinite redline rlcc ncf For Windows simply edit the shortcut properties on the desktop Other command line switches include Short form Long form Description C configfile Specifies the path to the configuration file The full path including filename is required h help Displays a help screen that shown all command line parameters si S show Shows a status screen on Windows and Linux m d debug Enables Debugging mode Debug Mode 0 to 6 is possible s l logfile specifies the path to a agent logfile H V version Displays the version and build numbers of Redline Examples of usage On Netware typing RLCC6 c lt pathToRLCenter CONF gt will run RLCENTER with the specified configuration file On Linux typing opt Beginfinite redline bin rlagent v will display the build and version On Windows typing C program files Beginfinite redline bin rlagent h will display the help screen Copyright 2006 Beginfinite Inc 87 Redline Installation Work Sheet Appendix 2 LOL A Jua
82. g system It will monitor and present any and all alerts it is set to report Redline makes no discriminations between informational and critical alerts 4 consequently if you have set your Redline system to report every event to you it will RA Graphs f your thresholds are set flash unending strings of alerts then configuring the thresholds of alerts will let you choose what qualifies as a critical alert for your message system user Reports Groups Two sections There are two sections on the thresholds screens the GW API Gateway OK Thresholds portion on the GW API Gateway Threshold Configuration top and the Add or Edit Active Global GW API Gateway Thresholds Threshold portion on the apigwAgentState Up Critica bottom apigwRunning YES Problem Edit Threshold To edit an existing threshold select it from the drop down list then click the Edit button s beneath it The screen vvill na ma refresh and the required a record will then appear in R the Add Edit Threshold editing box belovv i Administrators can change the Name Value Severity Normal 0 and Delta as needed Click MultiFire Alert Enabled OK to apply the changes Back to Normal Alert Enabled Multifire Alerts Interval determines hovv often identical alerts vvill be broadcast The default is 10 minutes Enabling the Back to Normal Alerts checkbox vvill send an aler
83. ght 2006 Beginfinite Inc OK Cancel Help Redline 25 Audit Report GVVAUDIT LOG Ea Scheduled Event Action Name JauitReport Forthe name type in gwaudit Action sudit Repol y Change the Action to Audit Report Cancel Show accounts without activity for previous Yi 60 days H Click the Logging tab and enter gvvaudit log Check the box for Verbose logging a Click the Results tab and make sure that nothing is checked Click OK to confirm your changes or Cancel to leave your settings unchanged Databases Logging Results Misc Log File gwaudit log 2 Verbose logging Mailbox Statistics GWSTATS LOG EZTET Name low Stats a For the name type gwstats s Action Mailbox Statistics ad Change the Action to Mailbox Statistics Cancel Click the Logging tab and enter gwstats log Check the box Mailbox Statistics for Verbose logging Box limit 500 sl items Help Click the Results tab and make sure that nothing is C Expire Statistics checked a Click OK to confirm your changes or Cancel to leave your settings unchanged 100 4 Databases Logging Resuts Mise Exclude Log File gwstats log Y Verbose logging Copyright 2006 Beginfinite Inc Mailbox analysis MBSTATS LOG Redline Scheduled Event Action 26 Name MB Stats For the name type in mbstats R R NPA Action Mailbox Statistics y m Change the Act
84. ginfinite redline conf rlagent conf d2 Use a NetWare style path to specify the config file Protected Address If you want to load the Redline Agent into a protected address space change the lone in RLAG NCF as shown here load protected rlag6 c GW opt beginfinite redline conf rlcenter conf d2 The RLAGLOAD NLM loader is used to avoid AbEnds on older versions of NetWare only This checks for the minimum required CLIB and LIBC versions are installed on the server If not a message is presented and Redline will not load If this happens you need to update your Server to the latest support pack NetWare 5 1SP8 NetWare 6 5SP3 or higher NetWare 6 0SP5 and on NetWare 6 0 you need to apply a library patch nwlib6c exe You can request this patch from Novell Support or from GWAVA The second file is rlagent conf containing LogFilePath opt beginfinite redline logs DataPath opt beginfinite redline db Change these lines toadd the mountpoint defined in etc pathtab LogFilePath mnt posix gw opt beginfinite redline logs DataPath mnt posix gw opt beginfinite redline db Starting Redline Start Redline from a shared cluster resource and if you want you can add the commands rlcc or rlag to the cluster resource scripts to make sure the agent and control center is running One Redline Agent per Cluster If you use Host Monitoring and or Redline Self Monitoring you will see that Redline and the host registers itself with the
85. gn ID D 192 168 2 3 and an HTTP port of 7211 http 192 168 2 3 7211 You should be prompted for the username and password just assigned If this does not occur recheck the settings in ConsoleOne and open the agent s startup file to verify that no startup gt switches have overridden this configuration eee Also try restarting the agent SNMP Community Get String Al Do not proceed until this is working Copyright 2006 Beginfinite Inc Redline 18 Properties of WEBAC65A Return to ConsoleOne and reopen the agent Go to the GroupWise Log Settings tab and verify logging is on and set to verbose Note Some versions of GroupWise will not write the WebAccess logs to disk unless the startup file strtweb ncf is edited to add logdiskon as a command line switch Copyright 2006 Beginfinite Inc Redline 19 GroupVVise Messenger and Messenger Archive Agent Begin by including the IP address for this component on the vvork sheet Open the MessagingAgent obfect in ConsoleOne and go to the Agent VVeb Console tab Ensure SSL is disabled and that the HTTP port is assigned the default is 8311 Note this port on the work sheet as well Assign a HTTP username and password This should not be the same as a valid eDirectory account Include this information in the work sheet as well Next select the Agent General tab Ensure SNMP is enabled Click OK to save your settings
86. h using GroupWise User E Foreign Address Message Date YYYY MM DD Message Tracking Message flow through Gatevvays Subject Direction Message Date Message Time GroupWise User Foreign Address Message Subiect Search results present the direction whether incoming or Incoming 2006 05 04 0 38 05 uli stephen garageservice biz Best love dr gs at best store outgoing as well as the date and time user foreign address and subject Clicking the Details button at each entry line Message flov through Domains Agent Message Time Time Message Message Source D st otal Sender Sender Domain Agent 3 gt x b presents a report about hovv that particular piece of mail was Name Date Received Delivered Type Size Agent Agent Name Recipients Recipients douli 02 38 06 02 38 15 Message 42400 douli GVMA douli pouli stephen garageservice biz 1 processed by GroupWise For detailed searching of message systems please consult the GWAVA Reveal manual m In order for Redline to read the accounting logfiles into Redline copy them into the opt beginfinite redline imp acct The file names can be anything but they must be unique otherwise Redline might overwrite not yet processed files Copyright 2006 Beginfinite Inc 1 Redline 63 Configure Dashboard Alerts Sn View Reports Msg Tracking Configure Favorites Auto Refresh Redline Configure AAZ Web Interface Database
87. hboard Alerts System View Reports Msg Tracking Configure Favorites Auto Refresh Redline Alert Status Dashboard 22 All Alerts Gauges 0 Status Values 02 OW Domain Agent Current 2 Min Delta Status Trend o o GWinternet Agent cwPost office Agent J o o o Gwwebaccess Agent 1 o Q Host o o Ca MO O Reload o Cima fi level Aj upward trend Y downward trend R A informational Alerts POA C S User Connected giz lis oz Minor Alerts System Wide POA Total Messages Largest 8 Smallest 0 Average 0 Total 36 46 AlI Problem Alerts 10 Al Critical Alerts m Quick Health 6 5 uu 5 Pisi 19 18 17 16 15 14 13 12 11 10 9 8 7 6 i 5 4 3 2 1 0 23 22 21 20 19 18 Even vvith a simple GroupVVise environment vvith one MTA and one Post Office the Redline interface vvill include several dozen screens all reporting data reflecting the state and nature of your GroupVVise environment Fortunately these are not feature screens with innumerable checkboxes that must be memorized these are reports with clickable components New in the latest version of Redline is the Quick Health button Click it to get an overview of how your network is performing In the Quick Health view the button will now be named Full Dashboard Graph title The phrase in the upper left corner of each graph is the name o
88. he following IP address is informational only HTTPAddress 127 0 0 1 TFSYNC Agent disabled HTTPAddress 192 168 0 1 HTTPPort 80 HTTPUsername admin HTTPPassword password HOST Agent enabled Save the file once the configuration is complete Back up this file so that if this file is accidentally overwritten the work done to create it need not be started from scratch Some of the nomenclature changed between Redline 2 and 2 5 specifically some of the leading bracketed descriptors have changed in Redline 2 5 Using RLConfig will update these correctly Multiple GroupVVise systems that have similar nomenclatures A rare situation may arise where you are monitoring multiple GroupWise systems with identical agent names and hierarchical structures To separate these agents into uniquely distinguishable names you can use the NameSuffix NevvName in the RLAGENT CONF file There vvill be a nevv line added to the specific agent section in the Rlagent conf file For example TFSYNC Agent enabled NameSuffix UniqueName HTTPAddress 62 232 233 114 HTTPPort 80 HTTPUsername admin HTTPPassword password The benefit is that instead of having two GroupWise agents that are different but appear the same you can easily distinguish between the two z CAUTION You cannot use a period in this new name Redline Control Center Like RLAGENT each installation of RLCENTER has a configuration file The configuration file must include
89. he screen and the members list will now populate Recommend Editing and Removing d 45 notification Q Reports To edit an existing group enter the group name in the data entry field and click OK Graphs This refreshes the screen to preset the member list Add or remove agents as needed then click To remove an existing group enter that name in this field and click b one Remove 3 User Dashboard Alerts System View Reports Msg Tracking Configure Favorites Auto Refresh Configure Control Center example Group Configuration Thresholds Add Remove Group example Recommend d Notification OK Q Graphs douli douli GWIA gwlinux Add Agent to Group douli douli GWIA gw nux polinux dow pouli douk RedineDatabase reload RLAgont gwinux RLAgent ULIHOME ULIHOME WEBAC7OA douki Type GVV Domain Agent GW Intemet Agent Host GW Post Office Agent GW Post Office Agent Redline Database Reload Redline Agent Redline Agent Host GW WebAccess Agent Copyright 2006 Beginfinite Inc IP Address 192 168 10 3 192 168 10 3 127 0 0 1 192 168 10 3 127 0 0 1 216 18 123 39 192 168 10 3 Redline 77 User The User section of the Configure section has three tabs Add Edit user User Log and a Favorites Configure To create a new Redline user enter a Username Password Full Name E Mail Control Center Address and an optional preferred Start Page You can a
90. ice started 18 31 2885 Rgent Listener Service started 18 31 2885 HTTP Server started 18 31 2885 Time Service started 18 31 2885 RedLine Control Center is up and running The Redline Control Center has many command line parameters that can be used to debug and customize your Redline installation system In Windows the command center appears as a DLL in Linux it is a Daemon The NLM version is pictured above Commands available at the Control Center NLM 6 Reload the configuration file E F7 Exit F9 Control Center Information Cycle 1 Cycle 2 o Configuration o Configuration o Agent Listener o Debug level Listen on Host o Analyzer Interval o Listen on Port o Database schema o Active Hosts Agents o Active Hosts Agents o HTTP Server o Alert Interval o HTTP Listen Host o Storer nterval o HTTP Listen Port o Loaded Modules Uptime o Uptime F10 Display agents registered to the Control Center Copyright 2006 Beginfinite Inc Redline 80 Commands available at the Redline Agent NLM Configuration sys Nopt beginf inite redline conf rlagent conf HTTP Monitor Enabled Logfile Monitor Enabled FileSys Monitor Enabled Stuck Loops 8 GWCheck Monitor Enabled Loops Agent 8 Monitored Agents 5 2 Active Upt ime Bd Bh 9m 39s Date i Message 18 31 2885 Za Register Agent po dom to Control Center 18 31 2885 29 Register Agent dom to Control Center 18 31 2885 28 Could not connect
91. ided by agent List All INTERNET reports 2 3 cycles From GWIA log file calculated by HTTP information List Top 20 largest mailboxes Within 4 cycles after the POA s These use the GWAUDIT LOG scheduled GWCHECK for Redline GWSTATS LOG MBSTATS LOG generated by the PO List All POST OFFICE reports except f 2 3 cycles From the POA log file TOP 20 Largest Mailboxes calculated from HTTP information Copyright 2006 Beginfinite Inc Redline 91 List VVebAccess most active user 2 3 cycles From VVebAccess log file calculated from HTTP information Compliancg NOVELL SELF AUDIT REPORT Within 4 cycles after the POA s These use the GWAUDIT LOG CLA plus any LICENSE scheduled GWCHECK for Redline GVVSTATS LOG MBSTATS LOG information in other reports generated by the PO Business Post office message overview 2 3 cycles From the POA log file problem analysis calculated from HTTP information Business Internet agent message 2 3 cycles From GWIA log file calculated summary by HTTP information Business User mailbox analysis Within 4 cycles after the POA s These use the GWAUDIT LOG scheduled GWCHECK for Redline GWSTATS LOG MBSTATS LOG generated by the PO Copyright 2006 Beginfinite Inc Redline 92 Appendix 6 Move Redline to a non SYS volume in NetWare Redline expects to be installed on the SYS volume in a NetVVare system Here are step by step instructions to move the
92. in Hold tolerance Agent Alive Timeout 180 Seconds MultiFire Alerts Interval 10 Minutes Back to Normal Alerts Enabled Copyright 2006 Beginfinite Inc Redline 66 Web Interface This screen allows administrators to configure the elements of the Redline web interface easily The elements here can be edited configured and checked using standard HTML editors like DreamWeaver or GoLive Global Settings A Wey Interface ic MTA as o TT F ajar oe an ney Ye y gura Session Timeout Minutes eA A NS a is Template Path A Session Timeout 10 Minutes Alert Icons with or without Template Path opt beginfinite redline CC Templates animation Renn lel One Normal Alerts O Animation Enabled 7 Normal Alerts Informational Alerts Animation Enabled Informational Alerts minor Alerts Problem Alerts Animation Enabled E problem Alerts Critical Alerts Y Animation Enabled snippets UC Trend Up lt img sre images alerts up gif width 15 height 15 align Default Templates ES lt img sre images alerts down gif width 15 height 15 al q Content 1 Trend Zero lt img src images alerts level gif width 15 height 15 aligr Content 2 Status OK lt img src images alerts alert0_alertflash_ gif width 15 heig a Content 3 Status Error lt img sre images alerts alert_severity__alertflash_ gif width Content 4 Previous Page l
93. ine within two minutes the light switches to red The reporting time for the green to red change over can be configured to be as low as ten seconds Groups agents and map A Groups is the default System View tab It reports global values The Agents tab reports granular detail about specific agents Groups Agents Map Clicking on an agent reports summaries status settings alerts and reports per agent Map shows how the system s elements are linked together Copyright 2006 Beginfinite Inc Groups Redline 57 The Groups Tab contains a top level view of the system as seen by Redline The default is All but system components can be grouped by Domain Post Office Internet Agent VVebAccess GVVAVA Guinevere API Gatevvay Messenger Mobile Server Exchange Notes Async Gatevvay Blackberry Notifylink Archive2Go and Toffa SyncWise Agent The Agents tab contains very specific information about all agents configured to report to Redline There are seven sub screens allowing administrators to drill deep into each agent s settings behaviors a Summary A very detailed health check reporting core status values general status values and file system status H Status What is going on at the moment specifically this agent s status in relation to its settings H Settings Console One settings Alerts Alerts specific to this agent If there is an alert signaling continuously at a higher more global level it
94. ing gt MAuthenticates the component s HTTPServer We use password below in the example For component integrations that do not use an embedded HTTP server such as Guinevere BES or the API Gateway we specify a PATH to the configuration or log files See the Guinevere BES and API Gateway sections for details Assume the default HTTP Ports were used these should have configured and checked previously and assume we set the username password for each to be redline config normally it would be wiser to have different username password combinations For the second MTA on this box it is necessary to specify a non default http port This is because two programs cannot use the same TCP Port In our example the second MTA s TCP port will be 6666 This should have already been set in ConsoleOne and tested in a browser at http 192 168 2 50 6666 Note there are two MTA sections because two MTAs run on this server The configuration should be similar to example below once everything is entered and disabled enabled as needed Comments have been inserted with We suggest making use of comments to document your installation process Global enable disable the different sources of data HTTPMonitor enabled FileSystemMonitor enabled LogFileMonitor enabled GWCheckMonitor enabled Intervals are specified in seconds SystemInfolInterval 360 AgentInfolnterval 120 LogFilePath opt beginfinite redline logs DataPath opt beginfinite
95. inistrators may enter an agent type not listed by typing directly into the text box Doing so is strongly discouraged and the program will warn you about this It is allowed strictly for the convenience of adding special one off integrations in between formal releases Agent Notes An optional informational field This is currently only displayed in RLCONFiG it is not used by RLCENTER at all HTTP Parameters There are four parameters that you need to supply for each HTTP server integration the IP address Hostname and the Port of the HTTP server integration as well as the username password combination needed for access Not all integrated agents currently require authentication For example NotifyLink Toffa SyncWise and Beginfinite GWAVA 3 do not In these cases enter whatever you d like It can be helpful to input the IP address of the agent even if it lacks an HTTP server because this information is displayed in RLCENTER Base Agent File Path Some integrated agents such as the BlackBerry Enterprise Server and Beginfinite Guinevere rely primarily on direct file access to the machine running the integrated agent For these integrations enter the path here The user manual will provide more detailed information It is important to note that the format of the paths depends on which operating system the Redline Agent is running on o In Windows the path format can be in UNC or mapped drive format server volume path or drive path
96. inux environment use the yast command From the command line type rpm e and then the package name Manually m Stop both Redline programs To stop RLAGENT type etc init d rlcenter stop at the command line and to stop RLCENTER type etc init d rlcenter stop at the command line A Delete the opt Beginfinite redline tree Remove etc init d rlcenter and etc init d rlagent Remove lib libredline so 2 5 0 Copyright 2006 Beginfinite Inc Redline Using Redline Overvievv Redline s Control Center Redline Control Center 2 5 provides a top level Dashboard allowing administrators to see alerts quickly The Dashboard view displays performance counters gauges and charts highlighting the state of the GroupWise system This unique web interface is a powerful tool for reducing the time administrators spend managing GroupWise The default screen is the Dashboard From this point administrators will have access to in depth information about their entire GroupWise messaging systems including alert queues reports system dB TEP Eee ESE SS details called System Vi ew POA User Connected Largest 2 Smallest 1 Average 1 Total 363 as well as Redline AER RANANEE NR 1 configuration screens There s are also buttons for configuring A the automatic refresh rate for 21 the screen logging out and a link to the on line manual 47 C S Threads Available System Wide Das
97. ion select it from the drop down GW API Gateway Recommendations Configuration list then click the Edit Global GW API Gateway Recommendations button beneath it The No Recommendation Configured screen will refresh and the required record will then appear in the Add Edit editing box below Administrators can change the Name Value Severity and Delta as needed Click Edit Remove OK to apply your changes Add or Edit Recommendation GW API Gateway v Recommendation z Description optional To delete a recommendation KANS choose the item from Compare the list at the top and click the Remove button Note You will ulu Alan O Enabled not be asked to confirm this choice The editing process is similar for the other recommendation screens in this section Severity Normal 0 de Multifire Alerts Interval determines how often identical alerts will be broadcast The default is 10 minutes Enabling the Back to Normal Alerts checkbox will send an alert saying that the item is again within tolerance Selectively enabling and disabling Multifire and back to normal alerts can speed diagnosis Remind me What s the difference between a Recommendation and a Threshold Recommendations suggest a desirable value rather than alert an administrator that a value is above or below tolerance or invalid These differ from thresholds which define when an alert should be generated because of a conditio
98. ion to Mailbox Statistics s l z Click the radio button for Expire Statistics 2 R 2 Click the Logging tab and enter mbstats log Check the 2 box for Verbose logging Expire Statistics Click the Results tab and make sure that nothing is V items older than 60 days checked Y Downloaded items older than 30 4 days m Click OK to confirm your changes or Cancel to leave your settings unchanged 1 Items larger than 1000 KB 2 A s Reduce mailbox to 5000 KB Note You can use RLCONFIG to check if your Scheduled ps 5 Events are set up correctly See the Post Installation Tasks nclude V Received items V Sent items V Calendar tems Only backed up items Only retained items Databases Logging Resuts Misc Exclude Log File mbstats log Y Verbose logging Cancel Help Copyright 2006 Beginfinite Inc Redline 27 GVVAVA Requirements GVVAVA 3 10 and above are supported GVVAVA 3 5 or 3 6 are recommended some statistics in particular SURBL and digest settings are only relevant for GVVAVA 3 5 or higher GWAVA Configuration Login admin To login via the bindery leave the NDS server field blank For an NDS login ASIA both the NDS server and User name fields should include the full NDS context In either case the user should be granted rights to the MTA Server Domain and Product directories and context Miscellaneous A Notify Option
99. ires the use of the freely available Apache web server software 200 MB of disk space During installation of Toffa specify the port that the Toffa web server is running on Note this for use with Redline The default is port 80 NotifyLink 4 Notifylink 4 is supported in all NotifyLink builds from September 2005 onwards The NotifyLink Enterprise Server for GroupWise requires three components to be installed the SQL Database the Web Server and the Messaging Server The system and server requirements vary depending on the components being installed and whether or not they are on a single or multiple servers Obviously the installation and configuration of NotifyLink systems are beyond the scope of this manual however in general the components that must be installed with a NotifyLink Enterprise Server are E Messaging Engine Web Interface E Database Device Client Please consult the NotifyLink 4 documentation for further details Copyright 2006 Beginfinite Inc Blackberry Enterprise Server Redline 31 The BlackBerry Enterprise Server components can be installed on one server or on multiple servers Obviously the installation and configuration of BlackBerry servers and clients are beyond the scope of this manual Some basic GroupWise requirements for BES are GroupWise Requirements Novell GroupWise messaging server version 6 5 SP1 or later for post offices containing BlackBerry users The GroupWise messaging serve
100. ise 7 0 only s s s eens ee 21 GroupWise Notes Exchange and Async Gatevvays eee tence eee eens eens ee RAR YR R eens ee RRR R RAR R seas teas yasi 21 GroupWise API Gateway s s s ra R RAD Ao 21 Turning on Message Logging in the GroupWise MTA cccccccnccecceecceccnsesnceescecnncensceecacencenscsecaeenscessseeeneensceesaeons 22 Enabling GWCHECK Scheduled Events in the GroupWise eee eee cence eee e ence ene e snes 23 Creating the GWGEHECK Vents a a a sien ists e 24 Audit Report GWAUDIT LOG wists z ch Vented ay dh Mens vai bet Bss 25 Mailbox Statistics GWSTATS LOG ad dt s 25 Mailbox analysis MBSTATS AE OEE ANEETA NO 26 GWAVA REQUIFEMENES 2 a 27 Guinevere Requirements 55 52 sens A sa 28 GWAVA ReveaU d dea 29 GWAVA Reloads Oise star s l e m R d ER Rasad sie Nie Sle Sie ay d D R 30 Toffa SVneyVise 2005 srania ses EY A n 30 Notifykink 4 dados 30 Blackberry Enterprise SV ba anal ay d b y adas asa 31 GroupVVise Mobile Servere ais saree a 32 Netiyare A Pulp s Y y
101. itor Redline polls the server for basic info every 360 seconds Redline polls each agent for data every 120 seconds Path to store logs opt beginfinite redline loqs Path to store temporary data load schema opt beginfinite redline db Please see the HELPFILE comments regarding path format Maximum size of a log file 1000000 bytes Maximum age of a log file 7 days The Redline Agent has two configurable directory paths on this screen the Path to Store Logs and the Path to store temporary data load schema The Log Path is where the Redline Agent stores log files The current file is named rlag log and contains detailed information about what the Redline Agent s operations Data is in format rlag yyyymmdd hhmmss log The default is opt beginfinite redline logs on Linux and NetWare and ProgramFiles beginfinite redline logs on Windows The Data path is where data is stored here temporarily before forwarding to the Control Center It is also from where the schema files are loaded The default is opt beginfinite redline db on Linux and NetWare and ProgramFiles beginfinite redline db on Windows Note For NetWare these must be in POSIX format See Appendix 7 for more discussion on this In general we recommend that you move the entire Redline tree Appendix 6 has step by step instructions instead of changing these parameters Click OK to continue Copyright 2006 Beginfinite Inc Redline 41 Agent Integrations overview Agent In
102. licensing information what IP address and port RLCENTER listens for RLAGENT communication and what IP address and port In general you rarely need to manual configure RLCENTER since RLCENTER provides a web based interface for administration CONFIGURE menu One would normally need the instructions below for a malfunctioning system The configuration file is a simple text file and can be edited in any text editor The location is as follows NetWare sys opt Beginfinite redline conf rlcenter conf m Linux opt Beginfinite redline conf rlcenter conf m VVindovvs NONE as RLCENTER cannot be run on VVindovvs Open the RLAGENT configuration file This is a standard INI style file with sections in square brackets and key value parameters One small difference is comments are specified with not There are many parameters here and some of them can be confusing to the first time user t is strongly advised that administrators configure Redline using the web interface However for educational purposes we shall examine the Global section and focus on only a few parameters the ones most likely to be relevant for troubleshooting Global AgentListener Enabled AgentListenHost 0 0 0 0 AgentListenPort 6900 HTTPServer Enabled HTTPListenHost 0 0 0 0 HTTPListenPort 6910 HTTPIdleTimeout 10 LogFilePath opt beginfinite redline logs DataPath opt beginfinite redline db ConfigPath opt beginfinite redline conf mportPath opt beginfinite
103. lso configure security settings Sq Thresholds such as Intruder Lockout This counts the number of failed log ins Enter a value in the Minutes field to not accept further log in attempts at this account for the chosen d Sado number of minutes Finally the number of Rows per page can be set as a preference A Notification by entering a value in the provided entry field ig Reports Two additional features on this page are User Disabled and Administration Rights i orap These are both off by default User disabled is triggered when the user logs into the account too often with the wrong password Administrators can also disable a user by Groups enabling this checkbox To reactivate a user uncheck the box Admin rights give a x Redline administrator the ability to make edits m Redline accounts without this checkbox enabled can see all the information reported by Redline but cannot make any changes to settings or configurations To change a user s settings or delete a user select a user from the Redline User list and click Edit or Remove Click OK to apply your changes Ade adit User MUSSO User Configuration User Log Redline User Clicking this tab presents ladmin 4 recent Redline user Quarantine d ti a i Mailman1 activity It is similar to Mailman2 the Redline Audit Report Usar Mailman3 in the Reports section User Favorites Y This tab adds edits or Edit Remove deletes entries in user fav
104. n has been reached Think of the thresholds as the Check Engine light in your car while the recommendations are the hash marks on a dial suggesting a range of operations Creating new Thresholds Use the Redline schema files as a reference for all possible usable values The schema files can be found in opt beginfinite redline db schema but ensure sure that you do not alter the schema files Copyright 2006 Beginfinite Inc Redline 72 Notification The Notification screen of the Redline Configuration options has four tabs E Mail the Configure default Broadcast SNMP and API Folder The e mail configuration screen is used to determine who is sent e mail messages when severity events occur It may be that 69 control Center administrators may set their Redline systems to not send e mails for low level notification events The Notification options that be set are amp Recommend H Mail to Primary primary e mail address to mail notification to Notification H Mail to Optional secondary e mail address optional ry A A 7 Reports Mail From E mail address of Redline mailer E Subject Subject of message Use s to represent the actual alert Graphe z Mail Server 1 IP address of mail server that is configured to accept messages Groups Mail Server 2 Optional 3 User Click the OK button to apply your edits Broadcasts i i i 77 l E Mail Notification Notification settings for
105. n is then forwarded to the Redline Control Center The specific components that the RLAGENT collects information from are specified along with authentication instructions in the RLAGENT s configuration file RLAGENT CONF Netware and Linux or RLAGVVIN CONF for the Windows install The configuration file also tells RLAGENT which Redline Control Center to connect to and holds the licensing information for that Control Center The Redline Control Center also referred to as RLCENTER takes the information provided to it from one or more Redline Agents and stores the information in database files Similarly graphs and alerts Agent are also stored by the RLCENTER The HTTP Server Multi Threaded RLCENTER contains an embedded HTTP web server that administrators accesses to Listener Report Page manage Redline Generator Generator In all Redline system installations regardless of how large or small your GroupWise system is there must be at least one RLAGENT and one RLCENTER One exception Reveal does not require or use RLAGENT to communicate with RLCENTER Copyright Zo 22 2 MIE Redline 9 n general one RLAGENT is installed on every server running a monitored component Usually one installs only a single RLCENTER per GroupVVise system Each RLAGENT can actually report to more than one RLCENTER if desired The reasoning behind Redline s design is simple RLCENTER serves as a central repository for in
106. n to ConsoleOne and reopen the agent Go to the GroupWise Log Settings tab to verify logging is on and set to verbose See Turning on Message Logging in the GroupWise MTA elsewhere in this manual for additional configuration tasks 13 Properties of MTA xj nos Rights v Other Rights to Files and Folders TCPAP Address hs1s23 0 Z 2 IPX SPX Address Port SSL Message Transfer 7100 4 Disabled HTTP 7180 Disabled Y Page Options Properties of MTA xj NDS Rights v Other Rights to Files and Folders 15 E seconds 5 E seconds 600 E seconds Scan Cycle Scan High Attach Retry IV Enable Automatic Database Recovery T Use 2nd High Priority Scanner T Use 2nd Mail Priority Scanner SNMP Community Get String HTTP Settings HTTP User Name admin Set Password HTTP Password Page Options Message Logging Level Message Log File Path 24 Correlate Delivery Status Reports T Collect Delivery Status Reports T Collect Other Status Reports V Track Administrative Messages 3 E days Delete Reports After Page Options Copyright 2006 Beginfinite Inc Redline GroupVVise POA Begin by writing down the IP address for this component on the work sheet provided in Appendix 2 Open the POA object in ConsoleOne and go to the GroupWise Network Address tab Ensure SSL is disabled and that the HTTP port is assigned the default
107. node name This needs to be changed to avoid alerts that don t exist In the rlagent conf file you can specify the name that the Agent should use for every integration You need to add the parameter AgentName MYCLUSTER Copyright 2006 Beginfinite Inc Redline 85 to your configuration file Here is an example for the host and self monitoring entries HOST Agent Enabled AgentName MYCLUSTER REDLINE Agent Enabled AgentName RLAGENT MYCLUSTER That way the Control Center knows that there needs to be one Redline Agent per Cluster and only if no agent is running in the Cluster an alert fires Copyright 2006 Beginfinite Inc Redline 86 Appendix 1 Logging and Debugging Logging and debugging in Redline takes place in different places in Redline and in different ways A Messages on the server screen Log files Memory monitor VVeb Based configuration report Selecting the Configuration button and then clicking About presents the current settings and configuration values for your Redline Control Center installation There are seven levels of debugging possible at the log level These can be set at both the Redline Control Center and Redline Agent level Administrators can set the loglevel if by specifying the start up parameter d i on the command line in the startup files Example d1 enables debug level 1 Informational Error 2 HTTP related messages a 3 Logfile related messages GroupWise Agent lo
108. nt to R ed ine Install Update or Uninstall Redline Install Update Uninstall ATTENTION If you uninstall Redline the Agent and Control Center will be removed from the server lt Back Cancel on Windows and NetWare It is highly recommended that Redline installations be made using this tool Once the installation process has been completed a reminder to change the default account name and password is presented Click OK to continue Please see the Post Installation Tasks section for further configuration information Copyright 2006 Beginfinite Inc Redline 35 Using the NetVVare based installer Copy the installation package to a Location accessible to the server Using NVVCONFIG choose Install a new product package when prompted for a location use lt path to installation gt netware This is a path to a Redline ips which is the Netware installer script Manually configure the Redline Configuration files or install RLCONFIG manually by running RLCSETUP on a Windows workstation Please see the Post Installation Tasks section for further configuration information Manual NetWare installation This is generally unnecessary and is discouraged except for troubleshooting purposes From a Windows workstation unzip the Redline package to the workstation desktop Under the Netware folder you will find a Redline folder Inside that folder is redline zip Unzip it and a tree of files will be created
109. ntine Unassigned Unassigned Unassigned x a Unassigned Unassigned _ Unassigned v Unassigned v Unassigned Unassigned Unassigned Unassigned Unassigned y y y Unassigned Y y Y Unassigned Mail Supervisor Mail Supervisor 2 IE F E E E EL EL E F xvko x Xxo x Xo XL xvKO x Xo x Xo Redline 55 VVorking vvith Alerts A great deal of information is collected by Redline which can make identifying why an alert was generated problematic Every alert generated by Redline has a reason some of vvhich are transient For example perhaps there vvas a problem for an instant that vvas resolved in vvhich case the alert generated is minor n such a case look at the GroupWise logfiles to check what happened at the time when the alert fired or even five minutes before the alert If an Agent doesn t send any data for more than 180 seconds the alert is fired In large environments this setting should be changed to 250 seconds You can change this setting in Configuration Control Center Analyzer On this page you can see the configured TimeOut for agents Redline collects many values from the GroupWise HTTP Interface DO NOT compare the values that you see in Redline with the NetVVare NWSNUT screen Instead use the browser DO NOT change the recommend conf and threshold c
110. o employ actions against multiple alerts Select the needed alerts using the checkboxes then click the Select All Clear All Remove Selected or Solve Date Time Severity Agent Selected as required The sorting column headers Date Time Severity Agent Description and Assigned to are also clickable Select All Clear All Remove selected Solve selected me A Copyright 2006 Beginfinite Inc Redline Alerts AlI SS Redline Control Center 2 5 The default Alerts screen here Dashboard Alerts System View Reports Msg Tracking Configure Favorites Auto Refresh presents all alerts Alert Status Active Alerts Active Alerts The most recent appears at the top of the queue The alerts have columns detailing their date time severity agent description assigned to and actions to be taken including delete or save You may click on the Agent name to be taken to the appropriate System View automatically GW Domain Agent 2006 02 29 a GW Internet Agent GW Post Office Agent GW WebAccess Agent 2006 05 15 00 16 00 poinuxd Host Redline Agent 2006 05 23 21 2 aunar yostAgentState should be Up but is Dowr Redline Database Reload C 2006 06 26 16 33 i gt BO All Normal Alerts D All Informational Alerts All Minor Alerts All Problem Alerts 2 o gt 2 0 loolololol lala All Critical Alerts 2006 06 2 Sar
111. on Work Art sia 87 Appendix 3 Redline t a Glace is ie 88 Appendix 4 TUD A sie 89 ppendix 5 Report population 5 cued AN ad s vba dels ani 90 Appendix 6 Move Redline to a non SYS volume in NetWare oococccccconccnccconcccnnccnnccanccancrnnncconoroncccnnccancrnnccancccanccnnccnanos 92 Appendix 7 POSIX UNC and NetWare Paths ap d y ara 93 Appendix 8 Manually Configuring Redline ito o RAR AZAR R s s 95 Gontact r ARE O LL S 100 Copyright 2006 Beginfinite Inc Redline 4 Getting Started Intended Audience This manual is intended for IT administrators in their use of Redline or anyone wanting to learn more about Redline It includes installation instructions and feature descriptions Technical Support If you have a technical support question please consult the GWAVA Technical Support section of our website at www gwava com For technical support call 801 437 5678 Sales To contact a Beginfinite sales team member please e mail info gwava com or call Tel 866 GO GWAVA 866 464 9282 in North America or 1 514 639 4850 Suite 500 100 Alexis Nihon Blvd Montreal Quebec H4M 2P1 Canada About Redline Redline is a reporting and monitoring solution for Novell GroupWise that provides a Dashboard for quick access to the most critical areas of GroupWise a real time monitoring
112. onf files They will be overwritten with every Redline installation This is on purpose Redline creates the files recomuser conf and threshuser conf To make changes add or remove thresholds and or recommendations using the web interface Back to Normal By default alerts don t go away because a situation is back to a normal state Enable or disable this setting for every threshold separately Alerts that are already fired are not affected by this change The BackToNormal setting on the page Configuration Control Center Analyzer enables only the engine thathandles Back to Normal alerts It does NOT enable BackToNormal alerts for all thresholds and recommendations f you see Agent Down Alerts you can go to the System View and Mouse over the red or green plug Hovering the time at which the ControlCenter last received information about this agent If you see a red plug an Agent Down alert was fired Deploying When deploying Redline do it for ONE agent first solve all the problems that come up and add the second agent not before some customizations to the thresholds and recommendations have been made Otherwise the many alerts that will be generated may be too confusing to debug Add one GroupWise agent after the other until you have done the first five or ten With each addition time check the alerts and adjust the settings in Redline that they match your needs Each GroupWise system is different After the first ten agents are done yo
113. onfig to register the shared object library Please see the Post Installation Tasks section for further configuration information Using a Linux RLCENTER to monitor NetWare or Windows servers Normally in this situation you simply install RLCENTER on the Linux box and RLAGENT on each of the NetWare or Windows boxes However some customers have requested a unified approach with only a single RLCENTER and a single RLAGENT installation This is possible since Linux servers can mount Windows and NetWare volumes as well as native Linux volumes Redline 2 5 supports full monitoring of a NetWare or Windows server by mounting the volumes via SAMBA CIFS or NCPMount Then adding the paths to the pathtab This allows the monitoring of GroupWise systems via a Linux installation Configuration H Create a directory on the Linux server representing the volume of the server to be monitored For example if GroupVVise vvas installed on installed on Volume GWISE and your NetWare server is called MYSEREVR the folder might be named mynwgw on the Linux box The folder must be lower case a Create the following entry in etc pathtab on LINUX NOT NetWare mynwgw myserver gwise A Mount the NetWare volume in the folder created in your Linux box via NCP or CIFS DO NOT use NFS Start the Agent on your Linux server Copyright 2006 Beginfinite Inc Redline 37 V indovvs You must use the VVindovvs based installer to install Redline Only R
114. orites menus n Username Quarantine Pasaword Full Name E Mail Address Start Page Intruder Lockout tries Timeout mu minutes Rows per Page User Disabled Ple Admin Rights Enabled OK Copyright 2006 Beginfinite Inc Redline Favorites em View Reports Msg Tracking Configure Favorites Auto Refresh eis z r es Favorites E Favorites Favorites Dashboard Agent Status DashboardURL Favorite Edit Remove Configure Favorite Favorite Name Favorite URL OK 78 Redline The Favorites screen allows Redline users and administrators to add to the Favorites menu as well as change or delete those links To add a link fill out the Favorite Name and Favorite URL To edit or remove a favorite select a favorite from the list and click the needed button Click OK when done Copyright 2006 Beginfinite Inc Redline 79 The Redline NetWare Interface Configuration Agent Listener Listen on Host sys opt beginf inite red ine conf rlcenter conf Enabled HTTP Server Enabled All IP HTTP Listen Host All IP HTTP Listen Port 5318 Upt ime B Gh 3m 48s Listen on Port 6988 Act Hosts Agents 4 Date i Message 18 31 2885 Licensed Version 18 31 2885 Database Storer Service started 18 31 2885 Analyzer Service started 18 31 2885 Alert Service started 18 31 2885 Graph Service started 18 31 2885 Import Service started 18 31 2885 SnapShot Scheduler Serv
115. orth noting that one can copy and paste the data in Ccenter1 to a newly created Ccenter2 section if it is required that there be reports to more than one RLCENTER Configure the Component Integrations Assume this NetWare server 192 168 2 50 has two MTAs a POA GWAVA WebAccess GWIA and an API Gateway The components are installed on the SYS volume and the primary domain is located at SYS GWDOM The API Gateway is installed under the primary domain Here are example entries for some common agents Abbreviation Component Type s MTA MTA m GWIA GWIA WebAcc WebAccess E NMMA Messaging Agent m NMAA Messenger Archiving Agent m APIGW API Gateway Si TFSYNC Toffa SyncWise RIMBES BlackBerry Enterprise Server Notice that most of the GroupVVise agents have the same format and that this format matches the vvork sheet entered earlier AgentType n Agent enabled or Agent disabled Specify if RLAGENT should try to contact this component If disabled none of the other parameters matter HTTPAddress IP Address IP Address of the component s HTTP server Often 127 0 0 1 will work since remote installs are discouraged but with some multiple Network interface installations it is wise to be specific HTTPPort TCP Port TCP Port of the component s HTTP server HTTPUserName lt string gt Authenticates the component s HTTP server We use admin below in the example A HTTPPassword lt str
116. r 1 0 SP4 1 0SP5 2 0 Async Gateway 2 0 GroupWise Exchange Gateway 3 GroupWise Notes Gateway 3 Toffa SyncWise 2005 Notifylink 4 BlackBerry Enterprise Server 4 0 SP2 all versions for GroupWise GWAVA Reveal 1 1 GWAVA Reload 1 0 Copyright 2006 Beginfinite Inc Redline 11 GroupWise Agent Requirements The GroupWise POA MTA GWIA WebAccess and Messenger components all share some common requirements Each contains an embedded HTTP server vvhich must be enabled vvith 551 off and a configured username and passvvord H Each must have Logging turned on and set to verbose la Each must have SNMP enabled This is not currently used by RedLine so you may optionally skip this step however future versions may utilize this information Additionally there are specialized requirements for some of these agents E The GroupWise POA needs to be configured in its Scheduled Events with a special series of GWCHECKs to generate user and mailbox information GroupWise MTA must have Message Logging enabled The GroupWise API Gateway does not have an HTTP server interface but it does require logging to be on and set to verbose In the following section each of these requirements will be examined more closely Common Configuration Tasks for GroupWise Agents One of the primary information sources for RLAGENT is the HTTP server built into every GroupWise component except the API Gateway as well as Guinevere since GroupWise 5 5
117. r must be installed on a computer different than the computer running the BlackBerry Enterprise Server A trusted application key is generated to enable communication between the BlackBerry Enterprise Server and the primary domain of the GroupWise messaging server The trusted application key is used by subsequent secondary domains If there are multiple BlackBerry Enterprise Servers in a BlackBerry Domain each BlackBerry Enterprise Server uses the same trusted application key to access GroupWise The trusted application key must be provided during the BlackBerry Enterprise Server installation If a new trusted application key is generated after installing the BlackBerry Enterprise Server update the BlackBerry Enterprise Server configuration with the new key Configuring Blackberry Enterprise Server In the Windows Control Panel select the BlackBerrry Server Configuration panel Note the Logs directory shown at the top This is the location that must be specified as the PATH parameter in RLAGENT Leave Log File Prefix blank and ensure the Create Daily Log Folders checkbox is enabled Scroll through the BlackBerry Service Log Settings and set the various services as follows Debug log identifier Leave unchanged E Debug log daily file Yes E Debug log level 4 E Debug Log Size MB unlimited size E Debug log auto roll Yes Debug log maximum daily file age 7 14 days 0 keeps logs forever Reboot the BES ser
118. redline db MaxLogSize 1000000 MaxLogAge 7 CCenterl1 Registration data from Control Center RegistrationName YourRegNameRegistrationCode YourRegCode RegistrationKey Your RegKey Control Center IP Address ControlCenterAddress 192 168 2 2 ControlCenterPort 6900 POA our poa Agent enabled HTTPAddress 192 168 2 50 HTTPPort 7181 HTTPUsername admin HTTPPassword password MTA our mta Agent enabled HTTPAddress 192 168 2 50 HTTPPort 7180 HTTPUsername admin HTTPPassword password MTA a second mta Agent enabled HTTPAddress 192 168 2 50 HTTPPort 6666 HTTPUsername admin HTTPPassword password GWIA our gwia Agent enabled HTTPAddress 192 168 2 50 HTTPPort 9850 HTTPUsername admin HTTPPassword password WEBACC our webaccess Agent enabled HTTPAddress 192 168 2 50 HTTPPort 7211 HTTPUsername admin HTTPPassword password GWAVA our gwava Agent enabled HTTPAddress 192 168 2 50 HTTPPort 7184 HTTPUsername admin HTTPPassword password NMMA unused Agent disabled HTTPAddress 127 0 0 1 HTTPPort 8311 HTTPUsername admin HTTPPassword password NMAA unused Agent disabled HTTPAddress 127 0 0 1 HTTPPort 8313 HTTPUsername admin HTTPPassword password APIGW our api gateway Agent enabled PATH sys grpwise domain wpgate api 000 PRC The following IP address is informational only HTTPAddress 127 0 0 1 GUIN Agent disabled PATH sys grpwise domain wpgate gwia third T
119. redline imp RegistrationName Your Company Name RegistrationCode 991417194417710737 RegistrationKey 12345678 LicensedUser 500 The RegistrationName RegistrationCode must match the same entries in every RLAGENT s configuration file In an evaluation install the license information should already match the RLAGENT setup If not ensure they do Everything but the paths can be edited through the web interface Configure Licensing The RegistrationKey and LicensedUser are also part of the licensing information and can be configured there as well Most of the remaining settings can be left as the default Administrators may specify the IP address and Port for both RLAGENT communication AgentListenHost AgentListenPort and for communication with the end user HTTPListenHost HTTPListenPort 0 0 0 0 means listen on all IP addresses bound to the server The locations where logs data et cetera are stored can also be customized And for security purposes you can configure a timeout for the Web administration session HTTP IdleTimeout Save the configuration file once the configuration is complete Save a backup so that if this file is accidentally overwritten the work done to create it need not be started from scratch Contact Redline For all of your support and purchasing needs please visit our home page at www gwava com 100 Alexis Nihon Suite 500 Montreal QC H4M 2P1 Canada E Mail info gwava com
120. risks from internal and external threats meets compliance reporting requirements and identifies areas where GroupWise can better serve the organization Unlike native tools providing a few pieces of scattered information on single systems through many interfaces Redline gathers all the information to a single point of contact providing all the information administrators need via reports alerts and a straightforward dashboard Product Overview Redline is a reporting and monitoring solution for Novell GroupWise that provides a dashboard for quick access to the most critical areas of GroupWise a real time monitoring solution notifying administrators via e mail or pager and a system viewer showing all of the details of a system s GroupWise components in a single view Redline produces reports for compliance system analysis capacity planning and security auditing GroupWise is a powerful solution for your organization however many of the capabilities of GroupWise are under used With Redline you can determine the usage of features like WebAccess or show the overall ROI that GroupWise is providing your organization New in Redline 2 5 Blackberry and NotifyLink support 2 GroupVVise 7 support including support for the Document Vievver Agent Support for GWAVA 3 5 3 6 Reload and Reveal integrations RPM automated install for Linux H New installation and testing tools to simplify Redline set up Notes Exchange Async gateway suppor
121. rn from green to red E Tools for reducing the number of alerts Important If logfile alerts are enabled a great many alerts will be generated For example every time a user has mistyped a password and other similar events will generate alerts SARA Analyzer Webuinterace L Dafabi asen licenses Aborta e The Two Minute Default Analyzer Configuration Trend data is reported throughout Redline Trend Analyzer often with a two minute delta The 5 2 Minutes Analyzer interval is where that default two Te Wetont 10 000000 minute setting is configured To alter this Agent Alive Timeout 180 Seconds value enter a digit in the Minutes entry MulhiFire Alerts inteval TO Minutes field Black t Normal Alerts aa OK Trend Weight The Trend Weight field compares current reported values reported to Redline to previously reported data The default value is ten minutes This means that historical data weighs ten times more than the current value Agent Alive Timeout eo dom Version 7 0 This value controls when an agent is marked closed in the System View consequently the connection lights turn from green to red Its default Home h messages wrnen value is 180 seconds dom GWIA ve Home Multifire Alerts Interval determines how often identical alerts will be broadcast The default is 10 minutes Enabling the Back to Normal Alerts checkbox will send an alert saying that the item is now back with
122. rposes The Redline Agent uses these values as an encryption key when communicating with the Control Center The Control Center has its own copy of the above information stored in RLAGENT CONF If the two do not match the Redline Agent is unable to contact the Control Center and generates an error on the Redline Agent console E These values are also used for license enforcement by the Redline Control Center along the Registration Key The Control Center may determine a license is invalid or the evaluation license has expired In this case the Redline Agent will be able to contact the Control Center but none of the data will be forwarded to the Control Center An error is generated this time on both the Control Center and Redline Agent s consoles Note Enabling The Store this information in Redline Control Center configuration too checkbox saves the licensing and connection information to the Redline Control Center s configuration file as well presenting the opportunity to enter the Registration Key as well This only functions correctly if the Redline Control Center is running on the same server as the Redline Agent that you are currently configuring Otherwise use the Web UI to update this information Copyright 2006 Beginfinite Inc Advanced Options This presents a dialogue box for configuring settings that very few Redline administrators will ever need to adjust except during diagnostic troubleshooting The Redline Agent actually
123. rt attachments for viewing in the VVebAccess client Redline 2 5 and above support monitoring this agent There is no ConsoleOne interface for this agent Instead open the GWDVA configuration file in a text editor This file is normally named gwdva dva and is located in the same directory that the GroupWise WebAccess Internet Agent GWINTER is installed Add the following switches manually E http Enable HTTP Interface httpport 7439 HTTP port to listen on 7439 recommended httpuser username Specify the Username for the HTTP httppw password specify the Password for the HTTP interface loglevel verbose turns on verbose logging Save the file and restart the DVA by unloading and reloading the WebAccess Agent Test by opening a web browser by typing http ipaddress httpPort For example if the GWDVA agent were running on a server with an IP address of 192 168 2 3 and an HTTP port of 7439 http 192 168 2 3 7439 You should be prompted for the username and password just assigned H Do not proceed until this is vvorking GroupVVise Notes Exchange and Async Gatevvays None of these gatevvays expose the necessary settings in ConsoleOne These are all configured identically through manual editing of their startup files via a text editor Add the follovving svvitches manually E http Enable HTTP Interface httpport portnumber HTTP port to listen on There are no default ports for these we suggest 9997 9998 9999 r
124. s Groups List oooooo Thresholds OOOOOOOCOOOCOOOOCOOOOCOoOOoOO Alerts Query a E Global TCP IP Analyzer Web Interface Database License About Thanks GW API Gateway GW Async Gateway GW DocView Agent GW Domain Agent GW Exchange Gateway GW Internet Agent GW Msgr Agent GW Msgr Arch Agent GW Notes Gateway GW Post Office Agent GW VVebAccess Agent GWAVA Guinevere Host Notify Link Server RIM Blackberry Server Redline Database Reload Reveal Toffa SyncWise Recommend oo0o0o0o0o0o 00 000 00 000 000 GW API Gateway GW Async Gateway GW DocView Agent GW Domain Agent GW Exchange Gateway GW Internet Agent GW Msgr Agent GW Msgr Arch Agent GW Notes Gateway GW Post Office Agent GW VVebAccess Agent GWAVA Guinevere Host Notify Link Server RIM Blackberry Server Redline Database Reload Reveal Toffa SyncWise Auto Refresh Agents Compliance Business o o o o 5 000 0 000606 00600006000000 o ow n GoGcGepcegcgo oo oo o 68 0600 GGG 64 a User s Copyright 2006 Beginfinite Inc 88 Map E Comparison E Scheduler Notification E Mail Broadcast SNMP API Folder GVV API Gatevvay GVV Async Gatevvay GVV DocVievv Agent GVV Domain Agent GW Exchange Gateway GW Internet Agent GW Msgr Agent GW Msgr Arch Agent GW Notes Gateway GW Post Office Agent GW WebAccess Agent GWAVA Guinevere Host Notify Link Server RI
125. s HTTP Server Port 7164 0 or blank disables service Licensini Preserve statistics on restart TE GWAVA is installed in a cluster Current MTA Startup File MNWEDsys iS YSTEMAdom mta m ameo Appl Curent Product Directory _ C Progiam HEERA WAVANGWAVA GVVAVA contains an embedded HTTP server similar to the GroupVVise agents To enable this server launch the GVVAVA Configuration Program Select the Miscellaneous tab Ensure the HTTP Server Port entry contains a valid TCP Port non zero 7184 is the recommended default This port is needed in the RLAGENT configuration file Advanced GVVAVA does not require authentication information To test this HTTP server open a command line interface and type Telnet IP address 7184 For example Telnet 192 168 2 3 7184 should connect to the server Several carriage returns will exit the server interface If there is no connection recheck GWAVA s settings Logging GWAVA Configuration GVVAVA s logging must also be on Go to the Logging tab and ensure that the Enable logging of console information to disk R s R Log files shouldn t exceed 1024 KB Enable logging of console information to disk checkbox is enabled The Level of e date time detail drop dovvn menu should d 5050 Display Date Time be set to Display Date Time Verbose logging k Server Profile Automatically prune logs Remove logs older than days
126. s such as GroupWise or GWAVA and sends it to a central data repository the Redline Control Center where the data is stored and analyzed One Redline agent must be installed on each server with an integrated agent however typically only one or two Redline Control Centers dependent on your WAN configuration will be created on a network The Redline Configuration application walks administrators through the configuration steps needed to set up a basic Redline installation on their messaging networks The first screen provides administrators with an opportunity to look at the basic licensing and the information necessary for the Redline Agent to connect to its Control Center Copyright 2006 Beginfinite Inc Redline 39 H Redline Control Center s IP Specify the IP Address and TCP Port the Redline Agent uses to contact the Redline Control Center The default setting is 127 0 0 1 which will only work correctly when the Redline Control Center is running on the same server as this Redline Agent Redline Control Center s TCP port The default TCP port is 6900 Normally this will not have to be changed If you be sure to update the Redline Control Center using the vveb interface m Company Registration and Company Code Do NOT edit these unless instructed by GWAVA licensing If these pieces of information are correct or do not match the information configured in the Redline Control Center Web Interface the Redline Agent will NOT be
127. s to be installed on the servers housing GroupWise post offices E The GWAVA Reload Agent backs up GroupWise post offices on the NetWare Linux and Windows platform GWAVA Reload also integrates with the GroupWise SmartPurge feature consequently post offices can be configured so that users cannot delete mail until GWAVA Reload has backed up the post office To configure Reload to operate with Redline administrators should know the IP address and port of the GWAVA Reload server s HTTP HTTPS monitoring port This information is available in the GWAVA Reload Administration menu Please see the Reload manual for specifics Toffa SyncWise 2005 Toffa SyncWise 2005 and later are supported in all Toffa builds from August 2005 onwards Redline requires that administrators specify the IP Address and Port that used to query Toffa exactly the same way as with all the other agents SyncWise 2005 provides comprehensive synchronization facilities between Novell GroupWise and SyncML enabled mobile devices Obviously the installation and configuration of SyncWise is beyond the scope of this manual however the general requirements and installation of SyncWise are l Windows 32 bit platform Windows NT4 Windows 2000 Professional or Server Windows XP or Windows 2003 Server GroupWise client SyncWise 2005 communicates with the GroupWise Post Office by way of the GroupWise client software Apache Web Server SyncWise 2005 is accessed using HTTP It requ
128. t Platform monitoring Basic Values of Windows Linux Netware are monitored and can be graphed alerts can be generated etc Customizable database thresholds Nevv console commands zi Ul improvements including Improved alert status information on the Agent and Control Center and multiple action checkboxes Built in knovvledgebase to advise you on most common alerts 2 5 edition has both increased vveb interface speed but cut CPU demand Nevv in Redline 2 5 SP1 H Data Compression betvveen Agent and Control Center z Enhanced Alert Management Redline Agent self monitoring Nevv in Redline 2 5 SP2 Improved Cluster support Import of Gateway accounting logfiles Full Message Tracking Faster Web Interface m Support for GroupVVise Mobile Server Support for Advansys Archive2Go ncrease your message system s performance VVhite GroupVVise is a very stable messaging platform there are many risks that can slovv performance or create issues for help desk administrators Redline can identify people using too much disk space or vvho are rapidly reaching their limits messages that are backed up in queues slovv delivery times or numerous other issues Via vveekly reports immediate alerts or the quick and easy dashboard you can get the information you need the vvay you need it Meet compliance reporting requirements Copyright 2006 Beginfinite Inc Redline 6 VVhether your organization needs to shovv compliance vvi
129. t set the frequency Using the Repeat Every entry field and drop dovvn menu enter a numeric value andan accompanying descriptor for hours days weeks or months End by choosing the Date Range using the same method a value and a descriptor Click OK to submit AMe e 005 05 20 lt D VVhen the scheduler runs reports are generated A ageSunma 005 0 6 00 automatically then saved to redlinePath db reports ATOpZOR directory le opt beginf redline db reports ATo Copyright 2006 Beginfinite Inc Redline 62 Msg Tracking Message Tracking Dashboard Alerts System View Reports Msg Tracking Configure Favorites Auto Refresh Redline Global Reports Message Tracking gt Contains 14 gwava gt Contains Pi Ust EZ Compliance 3 Y Business zr gt EJ Comparison ject Contains 74 o Scheduler OK J Direction Message Date Message Time GroupWise User Foreign Address Mossage Subject Action 3 2006 05 03 22 48 37 j holas seaton biz Need med Redline s message tracking functionality allows Redline administrators to conduct searches from within Redline to help identify performance issues Together with the MTA Message Tracking logfiles Redline makes it possible to see the complete flow of the message through a GroupWise system from initial entry up to the point where the message is reaches its final Post Office Similar reports can also be generated for outbound mail Searc
130. t img src images btnprev gif align absmiddle border 0 gt Content 5 Next Page img sre images btanext gi align absmiddle border aa aereas HTML Snippets H Trend Up E Trend Down E Trend Zero Status OK Status Error Previous Page m Next Page Copyright 2006 Beginfinite Inc Redline Database Nevv in Redline 2 5 is the ability to configure the database the softvvare uses to maintain its records TOHIR To customize a database set please make a selection from the list of databases then click Edit The Edit Database Cleanup and Indexing portion of the screen will now show the name of the database being edited in the Table Name and Database File fields Administrators can now edit the Maximum Records and Maximum Age using the data entry fields provided The five index items Sdieri that can be Enabled from the list provided Max Records changes depending on the database ea selected Click OK vvhen the edits are complete Manage 67 Database m Manage About Thanks Jo SQL Database Configuration Active Database Tables Agent UP DOVVN Events 0 WEB interface BlackBerry User BlackBerry Messages Error Messages GW Mobile Error Messages POA Gateway Accounting GroupWise User GWAVA MTA Scans GW Mobile Server Events a GW Mobile Server User Y Edit Edit Database Cleanup and Indexing The Management configuration section allows Redline administrators
131. t saying that the item is back within tolerance Selectively enabling and disabling Multifire and back to normal alerts can speed diagnosis To delete a threshold choose the item from the list at the top and click the Remove button Note You vvill not be asked to confirm this choice The editing process is similar for the POA GWIA VVebAccess GVVAVA Guinevere API GVV Messenger and Message Archive tabs Creating nevv Thresholds Use the Redline schema files as a reference for all possible usable values The schema files can be found in opt beginfinite redline db schema but ensure sure that you do not alter the schema files Copyright 2006 Beginfinite Inc Redline 71 Recommendations Configuration The recommendations configure the decision points for Redline s reporting and Configure monitoring Administrators can edit these settings to ensure that Redline reports only advises ranges of solutions that are best needed for decision making Choose the Control center recommendations need by using the drop down menu at the center top of the screen to Thresholds select the integrated component The recommendations configured for that component APA will then appear 2 Notification Two sections 7 Reports There are two sections on the thresholds screens the Recommendations portion on the RA Graphs top and the Add or Edit Recommendation portion on the bottom Groups Edit 3 User To edit an existing p recommendat
132. tegrations Overview Here you can enable disable add remove and edit the settings for all of the integrated agents that the Redline Agent will try to contact and gather information from Please check all the information carefully and make sure you ve enabled the HTTP servers in ConsoleOne and elsewhere The next step will give you a chance to check the configuration of these agents Component Type Notes HTTP Address HTTP Port HTTP Usemame HTTP Password Path Groupwise POA 127 0 0 1 password GroupWise MTA 127 0 0 1 7180 password GroupWise Internet Agent 127 0 0 1 9850 password O Groupwise WebAccess 127 0 0 1 7211 password O Groupwise Document Viewer Agent 192 168 0 1 7439 password O Gwava 127 0 0 1 7184 password O Novell Messenger Messaging Agent 127 0 0 1 8311 password O Novell Messenger Archiving Agent 127 0 0 1 8313 password O API Gateway 127 0 0 1 password gipwise domain wpgate O Guinevere 127 0 0 1 password gipwise domain wpgate O Syncwise 192 168 0 1 password O sync Gateway 192 168 0 1 password O Exchange Gateway 192 168 0 1 password O Notes Gateway 192 168 0 1 password O NotifyLink Enterprise Server 192 168 0 1 password O Blackberry Enterprise Server 127 0 0 1 password C Program Files Researc O GWAVA Reload 192 168 0 1 password Remove Previous Cancel The Redline Agent regularly polls integrated agents such as the GroupWise MTA GroupWise POA Beginfinite GWAVA and Toffa S
133. ter exactly This file does not update automatically See Interlude Licensing for more information Copyright 2006 Beginfinite Inc Redline 8 Installing Redline Redline is a powerful tool for your GroupWise system Redline collects information from many different sources including every GroupWise agent GVVAVA 3 x Guinevere 3 x NotifyLink BES Reveal Reload and Toffa SyncWise Because each and every component requires specific instructions for integration it is recommended that administrators read through this entire section of the manual before installing the Redline Program files to avoid frustration and confusion How Redline works and where to Install Redline GroupWise Agent XML Data SNMP Log Files GWCheck Configuration Files Redline Agent The Agents generate data packages which are sent to the Redline Control Center Redline is a monitoring analysis and audit tool for GroupWise messaging systems of all sizes from small firms with one MTA and a single post office to institutions with SLA integrations Redline collects data in many different ways and presents them in a single interface SNMP values a XML Agent data representing settings status etc Host data E Logfiles GWCHECK logs Redline consists of two separate programs The Redline Agent also referred to as RLAGENT component connects to the GroupWise agents GWAVA Guinevere et cetera and gathers information regularly The informatio
134. th HIPAA Sarbanes Oxley GLBA the NIST standard or GroupWise best practices the reporting in Redline addresses these concerns Redline reports show continued compliance or identify areas where your company may not be in compliance If someone makes a change to a server that violates these standards our alerting interface can immediately notify you to eliminate the risk Dashboard and System Viewer Our easy to use Dashboard provides a quick way to evaluate the overall health of your GroupWise systems With alert indicators that tie into the monitoring infrastructure performance indicators that show key information about GroupWise and graphs and RPM gauges that show message traffic and connected users you will see everything you need in one screen While everything is configured out of the box advanced users can customize the dashboard to meet their needs The System Viewer provides a single point to drill down into each component of your GroupWise system This provides easy access to information needed to diagnose problems or evaluate the health of your messaging environment Copyright 2006 Beginfinite Inc Redline 7 Monitoring and Alerting Redline provides configurable alerts on many areas of GroupWise such as system availability message traffic message delivery and security compliance The alerts can be viewed via our web based Control Center or sent to e mail pagers or via SNMP traps to third party monitoring architectures Singl
135. the information needed and have decided where Redline Control Center and Redline Agents will be installed A Redline Agent RLAGENT must be installed locally to every server that contains an integrated component and you will want one Redline Control Center RLCENTER Redline Agents communicate via TCP IP vvith a specified Redline Control Center s default the Port is 6900 H n turn the user administers Redline by connecting to the Redline Control Center via their vveb brovvser by default on port 6910 Note Keep your license s Registration Name Registration Code and Company Name in a secure location You will need these will be needed if new RLAGENT or RLCENTER files are installed If the names and codes are not entered correctly in both the RLAGENT configuration files and the RLCENTER configuration files the RLAGENT will not be able to communicate with the RLCENTER More discussion on this is provided in the Post Installation Tasks section If installing an evaluation registration codes are generated automatically For new installations your default administrator account is username admin password password Redline 1 x users During the installation your registration codes will be upgraded automatically including the CONF files Note that some of the internal files in Redline have changed between earlier versions of Redline and Redline 2 5 It is strongly advised that administrators take advantage of RLConfig to upd
136. ting system when compared to the migration and maintenance costs of an alternate system Based on your existing system an analysis is performed using comparative data from the software manufacturers and third party data We have provided recommended values in each field where possible Please feel free to update this information as appropriate This analysis is in US dollars and calculates the first year only Redline Control Center 2 0 Dashboard Alerts System View Reports Configure Favorites Auto Global Reports 4 S a g 2 Current GroupWise Syst Number of Adming 1 Software Costs 0 Maintenance pat User 39 Hardware Costs Quick Summary Annual Comparitive Cost of Migration 89364 USD Additional Comparisons Comparitive Monthly Cost 7447 USD Comparative Cost per User 8936 USD Proposed Exchange System AA og Hal Refresh Redline Comparison Reports User per Seres 400 g Costs 60000 400 Exchange User Licenses 8936 User 99 USD 884664 USD Exchange User Maintenance 8936 User 49 USD 437864 USD Exchange Server Licenses 22 Server 2998 USD 65956 USD fov nenrmn Windows Server Licenses Proposed Exchange System Server Costs 22 Server 4000 USD 88000 USD Copyright 2006 Beginfinite Inc 22 Server 1390 USD 30580 USD Scheduler Here administrators can create Edit or Remove custom report times
137. to instantly restart or fetch major components of their Redline installations Unioad Cor Update Index rop Index Tables Weitere nicas Manage Meanse Aueue o o Control Center Management Control OK Copyright 2006 Beginfinite Inc Redline 68 License TERR Thanks To AM eds Database License Registration Name Registration Code Licensed User Registration Key License Type Licensed Version Enter your Registration Name Registration Code Licensed User and Registration Key exactly as communicated to you in the licensing information that is sent to you from GVVAVA You must enter all pieces of information correctly Invalid keys and codes or fields left blank vvill cause Redline to remain in Demo or By Pass mode F TGOE S INTO DEMO A Important The registration name and registration code are used MODE CHECK THE as authentication credentials between the Redline agents and the CENCE KEY AND CODE Control Center If you change the registration name or code in the Control Center change these settings in all Redline agents also to keep Redline from reentering Demo or By Pass mode Copyright 2006 Beginfinite Inc About Redline 69 This informational screen presents information about your Redline installation It is useful for determining which build version is in use and other general de
138. u may feel confident to add the remaining agents in one large session Copyright 2006 Beginfinite Inc Redline 56 System Vievv allovvs administrators to drill dovvn into any one of the more than 3 500 fields of information in Redline based on the agents configured to report to Redline The list of agents vvill change depending upon the configuration of your GroupWise installation The default screen in the Groups section is All Other drill down tabs include Status Settings Alerts Reports Graphs and Configuration The System View section of Redline allows administrators to drill down deep into any area of GroupWise in effectively real time No more going into individual files and directories to glean the health of your GroupWise installation by memorizing disparate statistics System View consolidates this data Components The System Viewer provides a single point to drill down Information provided about components of your messaging environment includes version number platform uptime and current system operations ie messages in and out threads sessions System Tabs Use the Groups Agents and Map tab buttons to view different area s of your system System Vievv The System Viewer provides a single point to drill down into each component of your GroupWise system The default is Groups All Other examples that may be present include GW Domain Agent GW Post Office Agent GWAVA and Redline Databases This provides easy ac
139. uoduio y2D 10 uonpuuolul 511 sp v y UOIJ DINBYUOD 1N35V14 9YL YLW 404 JUO ON 10 sa Burbbo7 abossay 19495 d 1H 514960 D lss o b 104 SLUDULIS SUIDULISNALLH ADMAJDD ldy Al iy Jabuassay 1IBUISSIN 5S222Y492M VIMD VOd YLW adK1 buibbo7 ABESSIN buibbo7 55 4411 41 1104411 11 adi juaby SON buibbo7 ABESSIN buibbo7 PJOMSS Edd LIH 5 411 1104411 11 d u by SON 19QUINN PYS VOd 404 JUO pIIDA ON 10 S24 N 3H M ON JO Saf Ja UJ 250Q13 o Jas uo bul5507 Bul55o07 13195 dI 1H S 1U96D 10 PIOMSSDJ PAOMSSOJALLH 13495 d LIH SAU DD JO 1104 d321 340ddL H ss lppy dl SS91PPVALLH XNUI SMOPUIM SON DN 194195 U DN aBessan Dul 55o7 plIOMSSEJAL 1H 5 4 1104411 5 11 dAL3u V SON UHEN AlH Dul55o7 abessay Du 55o7 pHOASSEddL LH SWENIISNdALLH WOdd1 LH SS PPDVdL H adi juaby SON paloyuou aq 3snul ey JUabe si dnoln Yea 104 Sp a1y v INO ill 3 us SIY JULI Copyright 2006 Beginfinite Inc Redline Appendix 3 Redline at a Glance Dashboard System Vievv Reports Configure Favorite
140. uped when there are multi fires VVhen the connection lights go from green to red Hovv do 1 configure alerts to be sent via e mail or pager or another method Similarly Redline can be configured to send messages via e mail or other delivery methods when a certain threshold is crossed by a GroupWise agent it is monitoring To do so H Log in to the Redline Control Center E Click Configure on the Navigation Bar E Click Notification z Select the method for contact required How can diagnose Redline s behavior quickly From the Redline Agent Console Shift F6 starts a data egister ngen collection loop immediately This can be useful when Manual Monitor loop requested debugging a Redline installation Req ister Agent GHUAVA dom to Contr How can l add to items to the Favorites menu s Log in to the Redline Control Center Al Go to the section that you want to add to the Favorites menu Highlight the web address up until the session ID and it to the clipboard E Click Configure in the toolbar E Click User Favorites H Paste the vveb address in the Favorite URL field Enter a title in the Favorite Name field VVhere do 1 configure the tvvo minute delta n the Configure section click the Analyzer tab and change the nterval value from 2 Copyright 2006 Beginfinite Inc Redline Alerts The buttons along the left hand side of the Dashboard drill deep into the Alerts section These top lev
141. used with a few reports in Redline but is recommended Open the MTA object in ConsoleOne and go to the GroupWise Message Log Settings tab a Ensure the Message Logging level is set to full Then check the Track Administrative Messages checkbox t may also be prudent to limit how long message logs are kept Page Options Properties of MTA xl NDS Rights y Other Rights to Files and Folders Message Logging Level Fu L lal Message Log File Path Correlate Delivery Status Reports TF Collect Delivery Status Reports TF Collect Other Status Reports V Track Administrative Messages Delete Reports After K Cancel Apply Help Copyright 2006 Beginfinite Inc 23 Enabling GVVCHECK Scheduled Events in the GroupWise POA Why are GWCHECK log files important GWCHECK log files are an important source of user information in Redline In order to get this information in the correct way some settings have to be configured in ConsoleOne If these settings are not correct incomplete data is created or no data at all Several reports depend on these see the Appendices for more information GWCHECK always runs on the POA If administrators want to have information from GWCHECK they must configure the GWCHECK reports on every POA from which information is needed Redline requires three GWCHECK log files Their default location is lt PathToYourPostOffice gt wpcsout chk If these
142. ver The log file settings take effect only after reboot or after restarting all BlackBerry services BlackBerry Server Configuration ax BlackBerry Server Configuration Panel 5 BlackBerry GroupWise Settings Mobile Data Service Attachment Server Database Connectivity BlackBerry Server Logging BlackBerry Router Files Research In Motion BlackBerry Enterprise ServerhLogs Browse Log file prefix r BlackBerry Service Log Settings V Create daily log folder Service Name Setting EA BlackBerry Attachment Service 4 Debug log identifier ASRY Debug log daily file yes 12 Debug log level 4 12 Debug log size MB 0 Debug log auto roll yes 12 Debug log maximum daily file age 14 BlackBerry Attachment Conversion Ade Debug log identifier ACNY Debug log daily file yes 131 Debug log level 4 12 Debug log size 0 424 Y Cancel Apply Copyright 2006 Beginfinite Inc Redline 32 GroupVVise Mobile Server Before you can monitor any GroupWise Mobile server copy the file redline asp to the folder C Program Files Intellisync Mobile Suite www diag Copyright 2006 Beginfinite Inc Redline 33 Installing the Redline Program Files Before proceeding it is recommended you read through the Preparing to Install section of this manual so that you have configured all of the components to be integrated vvith Redline have gathered all
143. y Help Properties of WEBAC65A x WebAccess WebPublisher Access Control Reattach Post Office Link Next select the GroupWise Optional Gateway 500906 Settings tab k Convert Status to Messages No E Assign a HTTP username and passvvord This Outbound Status Levet 7 should not be the same as a valid eDirectory Enable Recovery ves z account Include this information in the work Retry Count 10 f 0 sheet as well Retry Interval sy seconds Failed Recovery Wait 3600 seconds Network Reattach Command Correlation Enabled Yes xl Correlation Age days HTTP Settings HTTP User Name HTTP Password Set Password Page Options Select the GroupWise Identification tab SNMP is automatically enabled for the GWIA but you xl WebAccess WebPublisher Access Control v Reattach Post Office Links should assign a community name here other than public or blank which present security ACAENA MUBPRIWEBACESA ri sks s Description CU Click OK to save your settings VVait one minute Subdlrectory T xl for the GroupVVise configuration to propagate Time Zone GMT 08 00 Pacific Time US 8 Canada Tiana x Test in a brovvser by typing Database Version 7 http ipaddress httpPort Platform 22 zi Gateway Type proupiise VVebAccess For example if the VVebAccess agent vvere a ATT running on a server with an IP address of Forei
144. y any aspect of the system being monitored by Redline The general reports categories are E Query m Comparison E List Scheduler Compliance Message Tracking m Business Query reports are defined by the user The other reports are pre defined Every report has a common format Consequently reports can be created by inserting xml files in the folder opt beginfinite redline conf reports It is possible to create reports through the web interface as well The options available when reports are generated changes depending on the nature of the data queried Please refer to Appendix 5 for information about data sources and frequency polling for the reports Copyright 2006 Beginfinite Inc Comparison Reports Redline 59 The Redline Comparison Report helps evaluate the ongoing return on investment of your existing GroupVVise System as calculated based on information collected by Redline against another messaging platform This report incorporates six key areas of analysis that evaluate the ongoing costs of operating your GroupWise system against the costs of migrating to another platform There are three informational categories General Information Current System and Alternate System These are broken down into software and hardware costs personnel and consulting costs as well as training and other expenses This report performs an ROI Cost comparison analysis based upon the costs to maintain the exis
145. yncWise to obtain their current status and settings The administrator must instruct the Redline Agent which integrated agents to poll and how to contact them via HTTP or direct file access The configuration of these agents was discussed elsewhere in this manual It is strongly recommended that you read that section first and perform the tasks require to enable the HTTP engines verbose logging etc Administrators can enable disable and Add Edit Remove agents here To connect via HTTP the preferred method the administrator provides the IP address port and the username password to contact the agent via HTTP For the HTTP connection to function properly three requirements must be fulfilled E The integrated agent must have an HTTP server interface All Redline integrated agents do except for the GroupWise API Gateway Beginfinite Guinevere and the BlackBerry Enterprise Server The HTTP server interface must be enabled and configured at the integrated agent usually with ConsoleOne m The integrated agent must be added to the Redline Agent configuration and the HTTP server information provided For integrated agents such as BES or Guinevere that do not have HTTP interfaces the PATH to the core agent files is provided and a Redline Agent running locally on the same machine obtains the needed information Copyright 2006 Beginfinite Inc Redline 42 Adding Editing an Integrated Agent Edit an Agent Agent Type Groupwise POA

Redline 2.5 - GWAVA Support

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