Cadex C5100 Battery Tester Features - HY-LINE
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1. User Guide Cadex C5100 Battery Tester User Guide Trademark The Cadex C5100 Battery Tester is a registered trademark of Cadex Electronics Inc All other trademarks or registered trademarks mentioned herein are the property of their respective owners Copyright Notice Copyright O 2013 by Cadex Electronics Inc All rights reserved No part of this publication nor the software and or firmware controlling Cadex product s may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means without the express written permission of Cadex Electronics Inc Revision Rights Cadex Electronics Inc reserves the right to revise this publication and make changes in the contents thereof without obligation to notify any person of such changes Please contact Cadex Electronics Inc service cadex com for suggestions or corrections Disclaimer While every effort is made to ensure that the information contained in this manual and Online Help is accurate and up to date Cadex Electronics Inc does not warrant or guarantee the accuracy of the contents of this manual and Online Help Further Cadex makes no warranties either expressed or implied as to the merchantability or fitness for a particular purpose of the C5100 Firmware Utility Software or the Cadex C5100 Battery Tester and or its documentation In no event will Cadex or its officers or employees be r2. Description Battery Capacity Target Capacity Battery voltage too high Battery inserted backwards Battery has an internal Short Battery processing interrupted more than 5 times Discharge longer than specified timeframe Charge longer than specified timeframe Unable to read temperature Battery is too hot to start processing No current for more than 30 seconds Battery is too cold to start processing Battery voltage is too low to charge safely Description Battery became too hot during processing Processing is put on hold and will continue when the battery cools down Battery became too cold during processing Processing is put on hold and will continue when the battery warms up The system became too hot during processing Process is put on hold and will continue when the system cools down The system became too cold during processing Processing is put on hold and will continue when the system warms up O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Section 4 Upgrade the C5100 Firmware Upgrade the Firmware To upgrade the C5100 Firmware requires using the Cadex BatteryStore software Contact Cadex Customer Service at Canada 1 604 231 7777 USA Toll Free 800 565 5228 or Europe 49 0 911 240 332 0 or service amp cadex com to obtain the C5100 BatteryStore software and the C5100 Firmware Next follow these instructions to upgrade the C5100 firmware The Cadex BatterySto
3. Unknown Boot Loader Unknown amp Please select a file Version Unknown Click the DOWN ARROW in the Port to connect to field to select the COM port that the C5100 is connected to Ensure AC power is applied to the C5100 and USB cable with a Type B connector is connected from the analyzer to the computer Click Search If there is a working connection the firmware information appears Click Browse to select a firmware file O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Select a C5100 firmware file c Firmware 3 er E3 Look in ics fj C5100 Boot 001i sef fj C5100 Boot 001j sef fj C5100 FW 001f sef t C5100 FW 001g sef ll C5100 Fw 001 sef Files of type csi 00 Firmware File sef Cancel 5 Next click Update to initiate the firmware flash process The Confirm window appears Confirm 6 Click Browse to select a firmware file Next click Update to initiate the firmware flash process The Confirm window appears 7 Click Yes to update the firmware 20 O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Please Wait Firmware record 6650 of 7431 6F716CD4B425842F1B573E4976BF4D973F4D4ED54F5EC89 6F716CD4B42542F1C1E70300D5198309F4D4ED54F5EC89 6F716CD4B42842F1BA05BFFO4D89C40DF4D4ED54F5EC8 6F716CD4B425842F133B2D7CFOA6DDE2FF4D4ED54F5EC8 6F716CD4B42542F128092446C1074E71F4D4ED54F5EC89 8
4. Possible Fault Messages a e dl Jan cae ethan Dea 17 Section 4 Upgrade the C5100 Biri Wario a nn 18 Upgrade the Firmware iii iia doradas 18 Section 5 Maintenance and Spare Components a 23 Clean the Battery Adapter or RigidArm Contacts ooooocccnoccnonononnnonanononcnoncnancnonn ccoo cnn nennen 23 Clean the Cadex C5100 Battery Tester sc esti eet eoe ede Een ne nan na 23 Spare C ompOnebls ocu ri Coo RUN SEE ANE hades ia een 23 SOCHDIED PEACE tola ue qd etes ge pu b ees deret e aate aet nee tea rhe 24 O 2013 Cadex Electronics Inc 3 Cadex C5100 Battery Tester User Guide Section 1 General Precautions and Information Safety Notice e Read understand and follow all instructions in this user guide before using the Cadex C5100 Battery Tester unit e Refer to the battery manufacturer MSDS Material Safety Data Sheet for specific handling and safety information e Always inspect a battery for physical damage before testing the battery e Install the equipment near a socket outlet where it is easily accessible Use of Equipment The Cadex C5100 Battery Tester is designed with adequate safeguards to protect users from shock and other hazards when used as specified within this document However if the equipment is used in a manner not specified by this documentation the protection provided by this equipment may be impaired Please read this document and equipment labeling before using the equipment 4 O 2
5. 013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Modification of Equipment CE FCC CSA UL and other approvals apply only to the Cadex C5100 Battery Tester in the factory authorized configuration Changes or modification to the equipment not expressly approved by Cadex will void the approvals ROHS Compliance The C5100 Battery Tester complies with the European Union s Directive 2002 95 EC Restrictions of Hazardous Substances RoHS Explosion Hazard Batteries can burst if treated improperly Follow these precautions at all times Y Clean battery contacts before servicing To clean battery contacts use a lint free cotton swab dipped in 10076 isopropyl alcohol Y Ensure the battery is making a good connection with the adapter contacts v Ensure that the selected C code is correct for the chemistry voltage and rating of the battery being serviced Y Observe battery temperature Service batteries between 5 C 41 F and 50 C 122 F Stop service if battery becomes very hot The temperatures cited here are the battery temperatures not the ambient temperatures Fast charging outside this temperature range may damage or reduce the life of the battery Allow cold batteries to warm up and hot batteries to cool before charging x Donotattempt to charge non rechargeable and primary batteries such as alkaline carbon zinc or non rechargeable lithium batteries x Do not short the positive and n
6. 1805 IEC320 6 Euro Plug AC Power Cord 68 723 1806 IEC320 6 North American AC Power Cord 68 723 1810 RigidArm Universal Battery Adapter 1071100198 RigidArm Thin Pin for batteries with blade type contacts 922 470 0051 USB Type A to Type B Cable 68 931 0008 Y O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Section 6 Specifications Application Single station standalone battery tester Range Supports nominal 3 6V or 7 2V Li ion batteries user selectable Test program only supports nominal 3 6V Li ion or Li polymer 700 1800mAh batteries user selectable Charge discharge 2A max Battery Interface Custom and universal adapters Cadex SnapLock system read only application temperature sensor Line voltages 100 240VAC 50 60Hz 0 6A internal power supply IEC320 grounded inlet country specific AC power cords available Programs 3 buttons up down selection keys Test 30sec QuickSort M 2 0 test Charge 3h fast charge Cycle Charge discharge charge Boost Reactivates batteries that have protection circuits activated due to low discharge Display LCD screen 2X20 backlit RUN READY FAIL light signals Data Ports USB Type B for connection to BatteryStore application and firmware upgrade RS232 9 pin female DSUB for optional printer connection Physical H 92 W 160 L 285mm 3 6x 6 3x11 2 0 82kg net 1 81b Approvals CSA UL EN60950 CE marked RO
7. AC power to turn on the Cadex C5100 Battery Tester Ensure battery adapter in installed 2 Insert the Li ion battery to test The Run indicator will flash when the battery is connected 4 Select the correct C Code for the battery 700 1800 mAh by pressing the v A keys 5 Press Test The battery test begins 6 When the battery test is completed the test results appear on the screen Good Battery A battery for which the QuickSort algorithm has determined to have a capacity between 80 100 Poor Battery A battery that has any of the following shorted open cells or the QuickSort algorithm has determined that the battery capacity is less than 7076 The Fail LED light also will turn on Low Battery A battery that does not have any of the following shorted cells open cells or above normal impedance and for which the QuickSort algorithm has determined that the battery capacity is between 70 and 80 Charge a Li ion Battery A battery is charged in about three hours 1 Apply AC power to turn on the Cadex C5100 Battery Tester Ensure battery adapter in installed 2 Insert the Li ion battery to charge The Run indicator will flash when the battery is connected 4 Select the correct C code for the battery by pressing the v or A key 5 Press Charge The C5100 will perform a fast charge a 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide 6 When the battery has finished charging t
8. HS and WEEE Warranty Two 2 years for materials and workmanship Note Specifications subject to change without notice 2 O 2013 Cadex Electronics Inc
9. The Information window appears when the firmware has been updated Information E i Firmware updated 9 Click Exit The Confirm window appears Click Yes to exit the firmware utility Confirm 10 The Information window appears Disconnect the USB cable from the C5100 and click OK O 2013 Cadex Electronics Inc 21 Cadex C5100 Battery Tester User Guide Information Please disconnect the USB cable If error messages occur contact Cadex Technical Support at Canada 1 604 231 7777 USA Toll Free 800 565 5228 or Europe 49 0 911 240 332 0 or service Wcadex com 2 O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Section 5 Maintenance and Spare Components To maintain accuracy in test results and to achieve long product life Cadex Electronics Inc recommends the following steps to maintain the C5100 Clean the Battery Adapter or RigidArm Contacts Clean the battery adapter contacts regularly with a lint free cotton swab and isopropyl alcohol This will ensure that the readings are accurate Clean the Cadex C5100 Battery Tester 1 Wipe the unit with a clean damp cloth 2 Do not use any cleaning solution on the C5100 unit Spare Components The following replacement parts may be purchased from Cadex Electronics Inc Please contact service cadex com for pricing and delivery Description Part Number IEC320 6 UK Plug AC Power Cord 68 723
10. delines when charging and discharging lithium ion cell s and packs Failing to follow these rules could result in venting with flame explosions fire and personal injury x Never connect cells in parallel and or series that are not designed for that purpose A cell mismatch may overcharge and vent with flames x Never charge or discharge the battery without connecting a working protection circuit Each cell must be monitored individually and the current disconnected if an anomaly occurs x Never leave the battery unattended while under charge or discharge v Always attach a temperature sensor when charging and discharging the battery The temperature sensor must disconnect the current on excess temperature Y Only connect cells that are matched and have identical state of charge 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Y Pay special attention when using an unknown brand Not all brands contain intrinsic safety features that protect the cell when stressed Y During experiments place the test battery into a well ventilated fireproof container Shock Hazard The Cadex C5100 Battery Tester contains high voltage circuits and can pose a shock hazard when the unit is opened Do not attempt to open the unit there are no user serviceable items inside Y To reduce the risk of electrical shock hazard service batteries only when they are removed and disconnected from their end use eq
11. des in this adapter are preset to work correctly with QuickSort O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide The preset ranges can be accessed by pressing the v 4 keys to select the capacity of the battery to be tested as noted on the label of the battery in mAh The default ranges are as follows C code 900 1100 1300 e 1500 1600 1700 1800 1900 2000 2200 Battery Capacity Range 700 900 901 1100 1101 1300 1301 1500 1501 1600 1601 1700 1701 1800 1801 1900 1901 2000 2001 2200 No TEST support Use CYCLE to do a charge discharge charge program or CHARGE to charge the battery O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Possible Fault Messages Contact Cadex Technical Support at Canada 1 604 231 7777 USA Toll Free 800 565 5228 or Europe 49 0 911 240 332 0 or service cadex com for further information Fault Codes Code 3115 3120 3121 3122 3129 3142 3144 3150 3159 3160 3201 3202 Name Target Capacity Not Met Over Voltage Battery Reversed Battery Shorted Intermittent Battery Discharge Timeout Charge Timeout Thermistor Failure Hot Battery Bad Fuse Or Driver Cold Battery Battery Low Warning Codes Code 2159 2201 2203 2206 Name Hot Battery Cold Battery System Over Temperature System Under Temperature
12. e e Ensure that the unit s is properly packed before shipping preferably in the original Cadex boxes Damage caused in transit due to improperly packed items is not covered under warranty e Products returned from warranty service are shipped with freight prepaid by Cadex Non Warranty Repairs Before sending the unit in for service contact Cadex Technical Support at Canada 1 604 231 7777 USA Toll Free 800 565 5228 or Europe 49 0 911 240 332 0 or service cadex com If the tester is not covered by warranty the representative will provide the contact information for the nearest service center Contact the service center directly to arrange to send the product in for service A Return Authorization form or number will be provided only if the product is returning to the Cadex Head Office e Ship the product to the service center with freight insurance and custom duties prepaid e Ensure that the unit s is properly packaged before shipping Note Cadex Electronics Inc and Cadex authorized service centers require a Purchase Order or written authorization to proceed with repairs O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Radio Interference energy and if not installed and used in accordance with the instruction manual may cause interference with radio communications It has been tested and found to comply with the limits for a Class A digital device pursuant to Subpart B
13. egative battery terminals together at any time x Do not exceed the battery manufacturer s recommended charge current and voltage limits for batteries x Do not remove the adapter from the analyzer while the battery is running O 2013 Cadex Electronics Inc 5 Cadex C5100 Battery Tester User Guide Charging and Discharging Lithium ion Li ion Batteries Lithium ion Li ion batteries are safe when used as directed Battery safety cannot be assured when a battery pack is built with individual cells of an unknown nature with a series and parallel connection Not all Li ion cells are suited for multi cell packs Only cells that meet tight voltage and capacity tolerances can be used for series and parallel connection Mismatched packs are subject to overcharge resulting in venting with flame and fire Check with the cell manufacturer to see if the cells are suitable for multi cell packs In the past single Li ion cells were only available to authorized battery manufacturers Today imports are becoming readily available and often fall into the hands of the inexperienced While most brand name cells are equipped with an internal cell disconnect that permanently opens the current path on high pressure some brands do not provide this safeguard Many brands don t use a separator that shuts down the battery when high temperatures are reached The internal safety features are omitted for cost reasons Please follow the following gui
14. esponsible for any consequential incidental or indirect damages including damages for loss or business profits business interruption and the like arising out of the use or inability to use the Cadex C5100 Firmware Utility Software or the Cadex C5100 Battery Tester and or its documentation Warranty amp Service Cadex Electronics Inc warrants the Cadex C5100 Battery Tester unit against defective materials and workmanship for two 2 years Warranty starts from the original date of shipment The warranty does not cover e Damage caused by abusive operation negligence accident or improper installation e Damage caused by an attempted repair not authorized by Cadex e Cosmetic damage caused by normal wear and tear e Damage from external causes such as leakage spills power fluctuations or failure inadequate packaging e fthe product is without the appropriate model number serial number or safety markings O 2013 Cadex Electronics Inc 1 Cadex C5100 Battery Tester User Guide e lf the product is used for rental purposes e Changes or modifications to the equipment not expressly approved by Cadex Electronics Inc To obtain service contact service cadex com or Canada 1 604 231 7777 USA Toll Free 800 565 5228 or Europe 49 0 911 240 332 0 CADE xo Please register your Cadex C5100 Battery Tester online at www cadex com support warranty registration You will require the Serial Number found on t
15. he Ready LED will be lit and the battery resistance will be displayed If there was a problem during charge the Fail LED will be lit Cycle a Li ion Battery The Cycle button charges discharges charges a battery and displays the battery s capacity in in about 7 hours 1 Apply AC power to turn on the Cadex C5100 Battery Tester Ensure battery adapter in installed 2 Insert the Li ion battery to cycle 3 The Run indicator will flash when the battery is connected 4 Select the correct C code for the battery by pressing the v or A key 5 Press Cycle The C5100 will perform charge discharge charge and indicate the measured capacity result in 6 When the battery has finished cycling the Ready LED will be lit and the battery s resistance in mQ and capacity in will be indicated on the display If there was a problem during cycling the Fail LED will be lit Select an Active C Code The Cadex C5100 Battery Tester uses one C code of the available C codes 10 maximum stored in the installed battery adapter as the active C code To select a different active C code 1 Insert a Li ion battery Press the v A keys to select the appropriate C code 2 Press the appropriate program button to start processing The battery Voltage and C code rated Capacity mAh are displayed for each C code Note the C5100 Battery Tester is shipped with a RigidArm Universal Adapter for QuickSort 2 0 P N 07 110 0193 The C co
16. he product label on the bottom of the tester to complete the registration To ensure that you have the most up to date information regarding use of its products Cadex recommends that you visit www cadex com support technical for the all revisions to the User Manual Part Number 89 207 5050 Document Number PSMAN0070 Rev 5 June 2013 2 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Table of Contents Section 1 General Precautions and Information ae u ea 4 Safety Notice seines en ern zitieren hessen seinen 4 Use Of Equipment unsere a a a bekni dac cu Te ed DR he 4 Modification OF EQUIDITCHE stes tab Y ia ie 5 ROHS Compite sa ea ee Reel 5 Explosion Hazard a 5 Charging and Discharging Lithium ion Li ion Batteries ooooonnnccnonononacnnancnoncnononana nana nono nono 6 Shock Hazard EN CN ede satel eta et oa E E E ER ASEE E degli aR ae cases 7 Warranty amp Service ana e a uie edie a A EAEE AE RSENS 7 Radio Interference nini etus ced reel dd he 9 Disposal of Waste Electrical and Electronic Equipment WEEE in the European Union 9 SeCtOn 2 Inttoductoli s a eu end i 10 The Cadex C5100 Battery Tester Package an a ta 10 Cadex C5100 Battery Tester Features oie RE sap 11 Section 3 Battery Testing inisesin adn eiii 13 Ayalable PODAIS odore A AA A A A bt 13 Testa Lion Bat a ta cane priu mee 14 Chargea Li ion Battery viii ii 14 Cyele a Lidon Balto ao 15 Select an Active C Coden aige O 15
17. lso contains three buttons Test Charge and Cycle and two scroll buttons RUN READY FAIL TEST X CHARGE CYCLE X Test Performs battery rapid test using Cadex QuickSort Classifies batteries into three ranges Good Low or Poor Approximately 30 seconds Charge Charges a battery Approximately 3 hrs Cycle Cycles a battery with a charge discharge charge sequence and displays measured capacity as a of the C code rated value Approximately 7 hrs Directional Scrolls through menus and results keys Main Display LCD viewing panel LEDs LED status indicators 2013 Cadex Electronics Inc n Cadex C5100 Battery Tester User Guide Serial port Used to connect to an Optional Receipt Printer AC Power Inlet Attach to power outlet USB Port Used to connect to a computer for use with BatteryStore Type B USB connector Cable not included 2 O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Section 3 Battery Testing Available Programs The Boost program reactivates batteries that fall asleep due to over discharge and brings the battery back to life The program charges the battery for two minutes at 100mA The Test program performs a battery rapid test using Cadex s QuickSort 2 0 to classify the status of the battery as Good Low or Poor within 30 seconds The range is nominal 3 6V Li ion or Li polymer with rated capacity values of 700 1800mAh Batteries outside thi
18. of Part 15 of the FCC Rules which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area may cause interference in which case the user at their expense is required to take whatever measures needed to correct the interference This equipment generates uses and radiates radio frequency EN55022 Warning This is a Class A product according to EN55022 In a domestic environment this product may cause radio interference in which case the user at their own expense may be required to take adequate corrective measures The equipment is designed with adequate safeguards to protect the user from shock and other hazards when used as specified within this document If the equipment is used in a manner not specified by the documentation the protection provided by the equipment may be impaired Please read the documentation and equipment labeling before using the equipment Disposal of Waste Electrical and Electronic Equipment WEEE in the European Union This symbol on the product and package indicates that this product must not be disposed with unsorted municipal waste Instead it is your responsibility to dispose of WEEE by handing it over to a designated collection point for the disposal The separate collection and recycling of waste equipment will help conserve natural resources and ensure that it is disposed in a manner that
19. protects human health and the environment For more information about where you can drop off your waste equipment for disposal please contact your local municipal office waste disposal service or where you purchased the product O 2013 Cadex Electronics Inc 9 Cadex C5100 Battery Tester User Guide Section 2 Introduction The Cadex C5100 Battery Tester is a tester and charger for Li ion or Li polymer type batteries The C5100 uses a proprietary algorithm known as QuickSort M 2 0 to determine the current State of Health SoH of the battery The Cadex C5100 Battery Tester Package The Cadex C5100 Battery Tester package contains the following items e Cadex C5100 Battery Tester unit e RigidArm Universal Battery Adapter e Country specific AC power cord e This user guide N IMPORTANT NOTICE Use only grounded AC power cord s and outlets with the Cadex C5100 Battery Tester Install the equipment near a socket outlet where it is easily accessible 10 O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Cadex C5100 Battery Tester Features The LCD backlight on the Cadex C5100 Battery Tester automatically turns off after five minutes of inactivity The LCD backlight will turn itself on when any key is pressed on the unit or when the running program is completed The front panel of the Cadex C5100 Battery Tester has three LEDs Run yellow Ready green and Fail red The front panel a
20. re software can update the C5100 s firmware using a Windows based PC A USB cable with a Type B connector is required to connect to the C5100 USB port cable not included To update the firmware on the C5100 1 Install the Cadex BatteryStore software onto a PC Connect the C5100 via the USB port Start Run the installed BatteryStore program The Firmware Update window appears when an older version of the firmware is detected Firmware Update X 9 BatteryStore has detected an outdated Firmware version 0100 on your C5100 m The C5100 firmware must be updated to ensure correct operation of BatteryStore Please check BatteryStore installation CD or contact Cadex support For the latest C5100 firmware Update C5100 firmware now Yes No 2 Click Yes to continue The C5100 Firmware Utility dialog box should appear 18 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide 4 Cadex C5100 Firmware Utility C5100 Help Firmware Update Step 1 Confirm working serial communications with the C5100 Choose a COM Port to which the C5100 is connected Power ON the C5100 Click Search Firmware information will appear if have working communication Step 2 Upgrade the firmware on the C5100 Click Browse to select a firmware file Click Update to start the firmware flash process Do not interrupt until the flash process is complete Port to connect to a O H Search Firmware
21. s range will not be tested and a message No QuickSort Support appears The Charge program charges the battery based on the parameters in the selected C code within approximately 3 hours The Cycle program performs a charge discharge charge sequence on the battery based on the parameters in the selected C code and displays measured capacity as a of the C code rated value within approximately 7 hours Note If a battery C code that is not supported by the C5100 is selected the unit will display one of these messages NiCd Not Supported NiMH Not Supported SLA Not Supported 10 80V Not Supported or 14 40V Not Supported Boost Program Applies 100mA Charge for Two Minutes 1 Apply AC power to turn on the Cadex C5100 Battery Tester 2 Insert the Li ion battery to boost There should be no LEDs on and LCD should display Battery Not Detected 3 Hold down any program key Charge Test or Cycle for two seconds The C5100 will display Caution Boosting Press v to Esc Check Polarity and then Press 4 to Continue 4 If the A key is pressed it will display Press Program key for 2 seconds 5 Press and hold a program key Charge Test or Cycle for 2 seconds to activate the Boost program 6 Boost can be cancelled anytime by pressing the down arrow key O 2013 Cadex Electronics Inc B Cadex C5100 Battery Tester User Guide Test a Li ion Battery Rapidly Test the Battery Condition in Less Than 30 Seconds 1 Apply
22. uipment Use the tester only as specified in the documentation Other uses may impair the protection provided by the unit Y Use only a grounded AC outlet to power the tester Warranty amp Servi ce Cadex Electronics Inc warrants the Cadex C5100 Battery Tester against defective materials and workmanship for a period of two 2 years from the original purchase date The warranty does not cover Damage caused by abusive operation negligence accident or improper installation Damage caused by an attempted repair not authorized by Cadex Cosmetic damage caused by normal wear and tear Damage from external causes such as leakage spills power fluctuations power failure or inadequate shipping Products received without the appropriate model number serial number or safety markings Products used for rental purposes O 2013 Cadex Electronics Inc Cadex C5100 Battery Tester User Guide Warranty Service Before sending the unit for service contact Cadex Technical Support at Canada 1 604 231 7777 USA Toll Free 800 565 5228 or Europe 49 0 911 240 332 0 or service cadex com If the product requires warranty service the representative will provide a Return Authorization form or number and the location of the nearest service center e Ship the product to the service center with freight insurance and customs duties prepaid The Return Authorization form must be included to obtain warranty servic
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