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e/pop User Guide

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1. Chat and chat will be the default feature when clicking on an object in the directory Specify the following when Do Not Disturb is activated e Hide new chat sessions default e Prevent chat sounds from playing When you select Chat in the option tab chat is enabled and can be used on your computer default Use the Fonts option to specify the fonts used by chat e Sent text e User names Received text e System Messages e User Listing Use the Sounds option to specify the sound to play for new chat sessions or receiving a chat message e pop User Guide Chapter 5 Using Remote Control Starting Remote Control Chapter 5 Using Remote Control This chapter describes using the Remote Control feature of e pop The remote control feature allows you to control the screen keyboard and mouse of other computers on your network You can diagnose and assist in problem resolution from a remote location using the Remote Control feature Figure 5 1 illustrates the location of the remote control icon Figure 5 1 Remote Control Feature Remote Control Icon File Edit Actions Help Options JE Directory ip My Shortcuts e us vul Macros carole collin Directory e Re Administrator Administrator WIREDRED MT1 Available 2 31 T ALLEN S PC allen ALLEN s PC Offline 8 33 25 AM T ALLEN S PC allen ALLEN s PC Offline 10 26 40 AM T ar BUDDY a Available 11 4
2. EJE Apps 8 GREG S PC ba i BUDDY E i collin He Domain EHE Comp E Do B TEMDA Add Delete i Cancel e pop M User Guide 3 3 Chapter 3 Using Instant Messaging Sending a message Deleting recipients To delete recipients from the To field 1 Highlight the recipient in the To field 2 Press the Delete key Requesting a Return Receipt To request a return receipt when sending a message Click on the Receipt button on the tool bar the button remains depressed When the recipient receives your message a return receipt confirmation is sent to your Inbox folder Attaching files to a message To attach a file when sending a message 1 Click on the Add attachments button J on the tool bar 2 Selecta file you want to attach you can select more than one 3 Click on the Open button A list of file attachments 1s displayed at the bottom of the message Note Attachments are limited to 1 5MB in peer mode and unlimited in size when using an e pop server Deleting an attached file To delete a file you have attached to a message e Select the file you want to delete from the list at the bottom of the message and press the Delete key Customizing text in a message You can customize your text by changing fonts and font style size and color Simply select the text the apply the attributes Figure 3 4 dp Verdana 8 iB Z U MB Black gt Tool bar for customizing text Fon
3. User Guide Chapter 8 Customizing With Options AppShare AppShare Use the AppShare options to specify screen refresh preferences during application sharing Enable or disable the following e Refresh screen every n milliseconds If enabled the host screen refreshes at the interval specified Figure 8 18 AppShare Options Drag participants From the directory to join Ehe session e pop User Guide 8 21 Chapter 8 Customizing With Options Locations Locations The Locations option allows you to specify preferences for your startup location Location Specify whether the location is automatic or prompted on startup e Always prompt for location at startup Default when enabled you will be asked to select a location at startup Always use the following location at startup The location displayed in the pull down will be used Advanced Advanced preferences for locations and connecting to servers Automatically use the detected server Will attempt to detect any e pop servers on the network 1f selected Default Figure 8 19 X Locations option tab Message Chat Fonts Sounds Directory My Files Network My Identity Contact General Status History Features Do Mot Disturb Remote Control AppShare Locations Location Specify whether the location is automatic or prompted on startup c Always prompt For location at startup gt Always use the Following location at startu
4. 6 IOS CUR Oils aaa S REM 8 7 Exit CONTEMACONS sn 8 7 Status OPS rra 8 8 PRO RT 8 8 History OPON Scala da s 8 9 Dekne stored Memi E n eeieuinendantiiacn steer n ie ineataneudics 8 9 Poate s ODDIONS o 8 10 Enabled yemas 8 10 CONAM dois 8 10 INTE SS ACS CU OIG oc cti 8 11 MODO Ususario utn es anta qutbus o dirvuse ds 8 11 e pop M User Guide vii Table of Contents viii hat ODUODS aaa 8 12 IMC SSA ad A 8 13 FONS ODON Saito 8 14 Sounds Ctl ONS ala 8 15 Director Options Tr n E ac men eniutatesaatuensieateaac eens 8 16 S SUM O O II A o A A AT 8 16 ESAS ai 8 16 My Ele ODIOS ps ic io errr tT sta 8 17 DO NOISE aaa 8 18 Chat Wan WS added 8 18 MESSATES ua E S 8 18 Remote Controlado a S 8 19 KEMO anotan Ceo 8 19 ECN REO 8 19 APD VAIS aa uu a auod idum quetcs unt Rit eu SEU pU 8 21 LOCION S ereire a E dls 8 22 EEE E a E E EE E TE E EE O R TT 8 22 AOV AIC eoa E E S 8 22 Ide 1 e pop User Guide List of Figures List of Figures Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 5 1 Figure 5 2 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5
5. Preface ABOUT This User Gide AAA TU A AA xiii ZNU CIRC onsite N xili Releases Covered inthis GCTUlde da xili What You Should KNOW ooi eo A id xili NNE S ANC WW C xili e pop 2 0 C Hen a A X1V How this Guides Organized ri doce ao pas eaput deat tacet bet deae eode X1V Components and Petter di XVI beneftts or USI POP decida xvi Additional Information and Support ooooocccnnnncccnnnnnnnnnnnnnnnonononinnnnnnnnnnonnnnnnncnnnnnnnos xviii WACO REG Suppor AA sa tendacude utnncedacpinaudddalnsassyoksendesiwelentte xviii MWaredRed Sales a E xviii Chapter 1 Getting Started with e pop Requirements R EE e AEE 1 1 Hard Wat sanas m Um 1 1 Operan Syste M dee cir io tenis a 1 1 Minimum network configuration seeeeeeeeeeeeeeeeeee enne eene nnne nenne 1 1 Application Sharing Remote Control occccccccnnononncnnnnnnnnnonnnncnnnnnnnnnnnnnnonnnnnnnss 1 1 PPO OF ANN NO 1 2 Bb EHENTIPENTEERT a A a 1 3 Installing on individual computers occcccoonnocnnnnnnnnnnnnnnnnnnnnnnnnnnnnnonnnnnncnnnnnnonnnnnaninenoss 1 3 LAIBLE 6 DOD vies cede iii 1 3 Starting e pop on local computers from Windows esses 1 3 Chapter 2 e pop and the Directory IC TINTO HDD eec esee exp UR PL MANI M EUM UA UA PN ME 2 Tae e les AAA D E UNDE NERA 2 1 The Objects an the DIE 2 2 e pop M User Guide iii Table of Contents INCEW OPO ODI CCIS soie eu is 2 2 NetWare INDDS INeENVOEK
6. e pop client installing 1 3 removing 1 3 starting 1 3 editing workgroups 2 3 F features specifying default 2 10 G getting started requirements 1 1 Group objects 2 3 H hardware requirements 1 1 HotKey 7 4 install e pop client directory 1 2 from product CD ROM 1 3 workstations 1 3 Installation Voice Conferencing 7 2 installation files 1 2 L Location advanced options 8 22 Locations 2 7 button 2 7 options 8 22 Main menu Actions drop down menu 2 12 File pull down 2 12 Menu voice conference 7 5 Menu functions 2 1 Messages do not disturb 8 18 My Shortcuts adding objects 2 5 deleting objects 2 6 folder 2 5 folder properties 2 6 personal group 2 6 N Netware NDS Network 2 2 Network NT 2000 Domain 2 2 network configuration requirements 1 1 Network Objects 2 2 e pop M User Guide O Objects group 2 3 operating system requirements 1 1 Options 2 13 advanced 8 2 advertise 8 8 AppShare 8 21 AppShare tab 6 6 chat 8 12 contact tab 8 6 customizing 8 1 directory 8 16 do not disturb 8 18 exit confirmations 8 7 features 8 10 fonts 8 14 general tab 8 7 history 8 9 locations 8 22 locations advanced 8 22 message 8 11 multicasting 8 4 multiple network cards 8 4 my files 8 17 my identity tab 8 5 network 8 1 protocol 8 1 remote control 8 19 sounds 8 15 status 8 8 Subnets 8 3 voice conference 7 4 wide area network 8 3 workgroups 8 5 P Push to Talk 7 4 Index
7. Figure 7 6 Figure 7 7 The Mat Mene e tiet Ue tee M MEMO ueste oros 2 1 Directory ODJECE S sai 2 2 Example of how a user is displayed ooooccccncccccccnonocnnnnnnnnnnnnnnnnnnnos 2 4 e DODp dame examples aecenas apa 2 5 Location Messaia a 2 7 MSOC AU ONS ooo ei sia ec naf E aia 2 8 Properties Inen ir ii 2 8 Using the Do Not Disturb button esee 2 9 Enabling Auto Reply d ioi Tear a a 2 9 Using your personal status messages esses 2 10 Dite CLOLY OPIO Sii GU poc de 2 11 Drop down Actions menu ooooooccnnnnncncnonononnnnnnnnnonononinannncnnnnnnnnnnnnnos 2 13 OOS ai oa 2 13 MESS aos 3 1 Message composition window essen 3 3 JA GUIDE d TOC TDI BID eris E NE 3 3 Tool bar for customizing text messages oooooncccnnnccccnnnnonnnnnnnnnnnnnnnnanos 3 4 Add Instant Reply DUO anida 3 5 Instant Reply Dutton Scanno ed 3 5 optare a C hab SESS IOI oie 4 3 Chat Session WIDICOW iia 4 4 Chat window using Rotate option cccccocoooccccnnnnnnnonononocnnonnnonononononos 4 6 at OPH ONS Phe Hose aceite ei EE 4 9 Remote Control Feature e paeem ctas 5 1 The Remote Control VIE WEE ud o eror Hte oiiana 5 2 Typical application sharing configuration eeeeeeeesssss 6 1 Starting Application Sharing ui eei leote e i MET eene rtu eese 6 3 IND PO Nal VIS Welt ic 6 4 PPP Sale WILLOW todita 6 5 Example of voice conferencing soreer ai 7 1 Startins VOICE COMTE TENCIA aiii
8. Protocol Status LEDs The protocol status LEDs indicate the state of the various protocol related capabilities of e pop It is not unusual for certain settings to be yellow depending upon the configuration of the network If any of the LEDs appear in red when communicating then a mis configuration exists in your protocol configuration on the computer Depending upon whether you select directed broadcasting or multicasting the multicasting LED appears in yellow at all times e pop M User Guide 8 1 Chapter 8 Customizing With Options Network Options Figure 8 2 F Options Network options ee pev ch Fonts F Braadcast F7 Mutlbicast w Netwrare NDS 4 x 5 27 E The Networks Selection The networks check boxes allow you to control whether e pop uses a particular network By removing the check next to the respective network you remove support for that particular network from e pop Advanced protocol The advanced protocol options allow you to change the protocol behavior of the computer By default e pop is configured to use directed broadcasting to the local area network indicated by the number 255 255 255 255 for IP and FE FE FE FE FF FF for IPX refer to Figure 8 3 8 2 e pop User Guide Chapter 8 Customizing With Options Network Options Figure 8 3 ail Advanced Protocol B E xj Advanced Protocol Options IPM SP Specify Ehe remote networks and addresses Far IP SP broadcasts 00 00 00 00 FF
9. A Karen at Home rkaren KAREN S PC Available 8 36 01 ie KAREN 5 en CCM s a Available 1 12 03 58 gt iam tempi FRONT DESK Available 4 01 33 PM Appshare EH re Comp EE as D omain E b od Voice Conference s e pop User Guide 4 3 4 4 Chapter 4 Using Chat Conferencing Chat Session Window Chat Session Window The chat session provides an interactive conversation between all recipients To type a response into the chat session use the field at the bottom of the chat window refer to Figure 4 2 Figure 4 2 Chat Session window ore C WE Status window Tempi has joined El Tempi is listening Status of chat Tempi is now moderating participants in i Templ blue while user is typin Text chat window for ee viewing session messages Text window for Message composing and sending EN i chat messages y e pop User Guide Chapter 4 Using Chat Conferencing Granting privileges to users Granting privileges to users The moderator of a chat session can grant two types of privileges to other users Grant Moderator The moderator has the following permissions e grant another participant moderator privileges e grant add participants change chat from private to public setachat session password e invite and expel users change the room title close the chat session for all participants These privileges are the sam
10. FF FR FR FF FF Add Delete Edit IP os E pU H i e Broadcasting 2 Multicasting Specify one or more subnet addresses For IP datagram protocol broadcasts CO Std DD Add Delete Edit Specify an alternative interface or network adapter instead of the default Specify either the adapter or a static address Use detected route Static i OK Cancel i Use the Advanced options for setting protocol if e Your network spans two or more physical locations e Your network is separated by routers e There is more than one network card or dialup adapter in your computer Specifying Remote Subnets and Wide Area Networks Totraversea wide area network specify the remote broadcast subnet addresses of the remote networks If you are unfamiliar with the subnet addressing of your particular network contact your wide area network manager Remote subnets usually are in the form of the IP address range of the network combined with the masking for the network For instance if the remote network s address range is 10 5 2 1 through 10 5 2 254 and its subnet mask 1s 255 255 255 0 then the broadcast subnet value that you enter into e pop s advanced protocol options is 10 5 2 255 Repeat this procedure for each subnetwork Note The broadcast subnet 1s not the same as a subnet mask Your router must support directed or limited broadcasts over its ports e pop M User Guide 8 3 Chapter 8 Customizing With Opt
11. Features which are enabled and can be performed on this computer Message Chat v Remote Admin v Remote Control Y lAppshare Voice Conference Confirm Request 4 confirmation before performing the Following Features Tasks Run Reboot Remote Control Jl Appshare Vnice Conference 8 10 e pop User Guide Chapter 8 Customizing With Options Message Options Message Options Use Message options to specify how e pop displays new messages on your screen Select one of the following refer to Figure 8 10 Always show default New messages always pop up on your screen Always show inactive New messages display in the Windows task bar Only the subject of the message displays Always prompt before showing A prompt displays when you receive a new message asking if you want to see it Always hide New messages arrive in your Inbox folder but do not pop up on your screen Flash when message arrives The tray icon and message window will flash when a new message arrives Show new messages when double clicking tray icon New messages pop up on the screen when you double click on icon message in tray Show new messages on top of other applications New messages stay visible on top of other applications until you close the message window Retains return receipt button state Allows e pop to remember the state of the Return Receipt button from your last message Show auto reply message Displays the auto reply messag
12. R remote control requirements 1 1 requirements application sharing 1 1 getting started 1 1 hardware 1 1 network configuration 1 1 operating system 1 1 remote control 1 1 S starting e pop client 1 3 starting voice conference 6 2 6 6 7 3 Status using personal messages 2 10 support e mail address xviii sales xviii technical xviii U un install add remove 1 3 V Viewer AppShare 6 3 Voice Conference Add Channel 7 8 Add Connection 7 8 connecting first time 7 3 expelling users 7 5 inviting users 7 4 options 7 9 adapter options tab 7 17 e pop M User Guide Index 3 Index Index 4 audio options tab 7 13 channel options tab 7 18 DirectX 7 13 general tab 7 11 HotKey 7 11 preferences tab 7 12 proxy options tab 7 16 server options tab 7 19 speech options tab 7 15 volume options tab 7 14 options menu 7 4 properties 7 9 Voice Conferencing requirements 7 2 starting 7 3 using 7 1 W workgroup objects 2 3 workgroups add 2 3 delete 2 3 edit 2 3 My Identity 2 3 workstation e pop client 1 3 e pop M User Guide
13. The Voice participant menu is the main menu of the voice conferencing session The menu will pop up on each invited participant s computer monitor The tools and features available on the e pop voice participant menu give you the flexibility to add and remove connections expel participants and many more options Refer to Table 7 2 for a brief description of the available tools and features of the Voice participant menu refer to Figure 7 6 for the features on the File drop down menu fo e pop Voice a Bl x File Drop down options 9 File Options vul Add Connection ae s 10 1 1 1 3 Users BA sales TEMPI 3 0 V Q KAREN S PC 3 0 v 8 collin 3 0 V ao 10 1 1 10 Ep Add Channel A Server OM E Hosting voice session f Added Channel Participants Added connections e pop User Guide 7 5 Chapter 7 Using Voice Conferencing The e pop Voice Participant Menu Table 7 1 Button Voice Participant options File Options vul Add Connection TU Ep Add Channel ES Server OFF File Window Description File tools available during the voice conference e Command amp Control Use to set up a combination of hotkeys and commands to use during a session Add Connection see Add Connection below e Host Connection Opens and closes host connection e Moute Turn off or pause audio e Kick Expel a participant Add Channel se
14. a chat session Default Always show inactive Subject of chat session displays in your Windows task bar when you are invited into a chat session Always prompt before show A prompt displays when you are invited into a chat session asking if you want to display the chat window Always hide Nothing displays or prompts you if you are invited into a chat session e pop User Guide Chapter 8 Customizing With Options Chat Options Messages Enable or disable the following e Flash when a new message arrives Default the tray icon and chat window flash when a new chat message arrives e Show anew chatsession on top of other applications Default forces a new chat window to stay on top of other applications e Show date and time on chat messages Displays date and time for all messages posted in a chat session e Show chat window for each chat message Displays new window for each chat message received e Confirm close chat room when moderator leaves Default displays confirmation window before Chat session is closed Figure 8 11 Chat Options Do Mot Disturb Remote Control Appshare Locations Network My Identity Contact General Status History Features Message Chat Fonts Sounds Directory My Files Sessions Display new chat sessions using the Following preferences c Always show gt Always show inactive Always prompt before showing gt Always hide Messages Display new c
15. can establish a real time chat session with multiple computers across a network You can converse with one or more users or a group of users simultaneously e pop chat conferencing Table 4 1 Chat Features includes the following features Chat Icon Chat Feature mh e Ti Expand Users Private Message e pop User Guide Description Ie the contents of the chat session Saves and exports a chat session in RTF format Prints the chat session comments Copies text from the chat session to the Windows clipboard Forces chat window to always be in front of other applications Hide or show the system related mes sages for the chat session Rotates the position of the chat session and the user s listing between horizontal and vertical Expands user lists so you can view text as users type their messages You can send a private message to another user or users in the same chat session while you are participating in another chat session 4 1 Chapter 4 Using Chat Conferencing Chat Conferencing Features Table 4 1 Chat Features Chat Icon m 4 2 Chat Feature Private Chat Grant Moderator Grant Add Participants Private Room Public Room Leave All e pop User Guide Description Start a private chat session The person who initiates the chat session is the moderator of the chat session Moderators have special privileges and can perform the following func
16. conferencing system Improved support for client server and peer to peer connections Description The locations feature can connect to your office s e pop server through any type of connection from any location including a hotel through firewalls gateways and VPNs Provides new functionality for selecting recipients while composing or forwarding messages The macro shortcut and message history features have been completely redesigned for improved performance and usability e pop s new routing architecture allows you to connect to your e pop infrastructure using any type of connection VPN RAS and dial up Provides both person to person voice chats or group voice conferences over your network e pop can operate in both peer to peer P2P mode as well as client server for interconnecting over enterprise networks Peer to peer supports IPX TCP UDP and multi casting How this Guide is Organized The basic user features and their tasks are described in this user guide and include the following e Instant Messaging e Chat Conferencing e Remote Control Application Sharing e Remote Control e Voice Conferencing e pop User Guide Table 2 User Guide Sections Section Preface Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 How this Guide is Organized Table 2 provides a brief description of each section of the e pop User Guide Getting Sta
17. customize your e pop Use variety of status messages to communicate your availability to other e pop users Prevent unauthorized use of any features with e pop s integrated security features e pop M User Guide xvii Additional Information and Support Additional Information and Support WiredRed Support To contact support please visit our web site at http www wiredred com or send e mail to support wiredred com WiredRed Sales For sales and product ordering information please visit our web site at http www wiredred com or send e mail to sales wiredred com xviii e pop User Guide Chapter 1 Getting Started with e pop Requirements Chapter 1 Getting Started with e pop This chapter describes installing e pop including requirements program files and steps for installing and starting e pop on a local computer Requirements To install e pop you must have the following Hardware e Pentium or better e SMBRAM minimum Operating System e Windows 93 98 NT 4 0 Windows 2000 or Windows ME e Service Pack 3 and above for NT 4 0 e Updated COMCTL32 files from Microsoft comes with Internet Explorer 4 and above and can be downloaded from the WiredRed s Web site Minimum network configuration e Network card attached to a local area network e IPX SPX or TCP IP protocol installed Application Sharing Remote Control e TCP IP installed and configured e pop User Guide 1 1 Chapter 1 Gettin
18. eal 8 Le 11 Ease rere nen Merce Pee Rien rer need nr Retr emer eos Rien Ter nae er nr erento net 3 4 Requesting a Return ReCOlpt vna 3 4 Atachine tes tO MOSSA E dada 3 4 Delete an attachca MN SM 3 4 Customizing text in a MESSAGES sustraer 3 4 e pop User Guide Table of Contents AGING images to Mesas id 3 5 dame Quick ReODIS DULODS as aaa Uu Ee LEE UEM 3 5 FX POLIS AMC SS AS sis ico ad 3 6 mportins a Mesa iii 3 6 Rece vine messdPOS it aa IS ica 3 6 Changing the way you receive messages ooocccncnccccnononcnnnnnnnnnnnnononannnnnnnnnnnnnnnnnnos 3 6 Replys to a 16 Sd aia ai 3 7 AMO IRE DIY MESS iS lie cciscana 3 7 Forwarding a Mess nicas 3 7 SOME MESA CES alias 3 8 IRCUMEV INS MESS E CE TUS Rn OR Ra cNG 3 8 Delete a messi 3 8 Prshtins T1065 49 aia 3 9 Usme Messac Macro Secadores cra aM Qo Eutr ace Ute iae ia 3 9 Creatine a New Message MaCrO usina ii id 3 9 Creating a Macro for a New Message eeseesessssseeseeen nnne nnn nnns 3 9 Creating a New Message NIaGEO seri dida 3 10 Ecditins dan Extsunge MATO id 3 10 Del tme an Existine Madras 3 10 Chapter 4 Using Chat Conferencing Chat Conterencins Peat t6S essa 4 Starter chat SESSION denda drea obo ibat a t dotes uoti basa lalola 4 3 C hat Sessron WIN Weil 4 4 Granting privileges tO USES iia ii 4 5 Grant Moderar ocn 4 5 Grant Add Parc ies 4 5 Change Chat Session to Publ asas 4 5 View Te SCALUS OL each USED acc 4 6 Change the view of the chat windows n
19. network is the built in network of the e pop program It is an automated list of users who are running the e pop program It is the primary network of peer only environments where a central file server is not utilized The User s network is a robust system providing the users the ability to create workgroups and complex departmental trees to organize all the e pop users Using the User s network you can indicate that people are part of certain departments or locations and have those individual e pop users appear under the respective workgroup in the Directory How Users are Displayed By default the e pop directory displays a user under each network the user is logged into For example if user Allen logs into an NT 2000 Domain his name is displayed under both the Users network and the NT 2000 Domain network This behavior can be controlled with the e pop Control Panel EMJE Users Example of how a user e B Administrator Administratar WIREDRED NT1 Available 2 48 33 PM is displayed B ALLEN S PC allen ALLEN S PC Available 8 34 54 AM 48 Domain cu Domain Users Y Administrator Administrator WIREDRED HT1 Available 2 48 33 PM B ALLEN S PC allen ALLEN S PC Available 8 34 54 AM The e pop directory can display a user with a combination of Login Name Identity and Machine Name These choices can be controlled using a combination of Options and the e pop Control Panel e pop M User Guide Figure 2 4 e pop name exampl
20. optionally convert these composed messages and instant reply buttons into message macros These message macros can act as templates for common message communication See the section on message macros for further information e pop M User Guide 3 5 Chapter 3 Using Instant Messaging Sending a message Exporting a message You can save a message in Rich Text Format RTF to another location on your drives or network 1 Click on the Export button a 2 Select a location and type in a new filename The new file 1s saved with an RTF extension Importing a message You can import a Rich Text Format RTF file from another location on your drives or network 1 Click on the Import button 2 Select a location and the RTF file to import Receiving messages By default e pop 1s configured so that e All received messages pop up automatically on the screen e A copy of the message is stored in the Inbox folder Changing the way you receive messages You can change the way e pop displays new messages when you receive them Click on the Options button select the Messages tab 1 2 3 Select the preference from Table 3 2 according to your requirements 4 Click OK Table 3 2 Select Preference How Message is delivered Preferences for receiving weed es Always show default New messages pop up on your screen Always show inactive New messages do not pop up but display on the Windows task bar Always prompt be
21. oso ono ninia 2 2 Windows NT 2000 Domain Network ooooonncccccccnnnccnnnnnnnonononononocccncccccnnnnnnnononons 2 2 irse e TH UNE 2 3 Work roun ODS COS mE 2 3 BESA A 2 4 Users INCIW ORK nite iiie e no iter ida 2 4 How Users are DISD AVE uidet eerie abc edito aa 2 4 Thee DOD Nai iria dra 2 5 Usine tne My Shortcuts Pola lis 2 5 Adding Objects to My Shortcuts Folder ooooooonncccnnnnononnnonccnnnnnnnononaninnnnnss 2 5 Deleting Objects From My Shortcuts Folder oooocccccccccncnnoocnnnnnnnnonononinonnnos 2 6 Creatine a Personal ro 2 6 Adding Objects toa Personal Group ua 2 6 Creating a Nested Personal Group acicsasisievscatnenisoudauiviaaiaesinaeddlehaatnendseriineeades 2 6 SEMIN Up Your LOCationS obo eode pa etin Mq mq tpi M qud 2 Osme the Locations BUtlODs ou A 2 Using the Do NOt Disturb DUO atadas 2 9 sing tne Auto Reply DUMAS Latte ian 2 9 Enabhins Auto Rep 2 9 Isis ENE SEABUS DUO o diiit ads 2 10 Using your personal status messages eesssssssseseeeeenmneneeeenennnn nennen 2 10 specityme the Default Eeatut s a S 2 10 Basic PO EE MUI rio 2 12 The bull Downzdne BUS idas 2 12 DOS eerte TR PI alae aa caeninte cea teatiaen 2 13 Chapter 3 Using Instant Messaging SN A PPP TT D ew ea ated 3 2 Step l Select a director OD diri ii 3 2 Step 2 Entering information in the message window ooccccccccccnnonocncnnnnnnnnnnnnnss 3 2 AOS TeC PICAS io dsd ios 3 3 Delene hoy
22. session e pop M User Guide 6 3 Chapter 6 Using Application Sharing AppShare Participants Window Figure 6 3 AppShare Viewer AppShare Host Thea af Connect 10 1 1 1 wi uj EEE a 9 About hi PL M DL y Application being My Computer fili Connecting Remote Users to Your Network doc Microsoft Word Shared e My Documents File Edit wiew Insert Format Tools Table Window Help Add de al e Kj 2 HE 1 I 1 1 Fi 1 l 1 1 1 ri EJ Windows Media Player a aor Recycle Bin Internet Inviting Users To invite a user into an application sharing session do the following e Select objects from the Directory and drag and drop the object s into the AppShare participant s window Expelling Users To expel a user from an application sharing session do the following 1 Select a user in the AppShare participants window 2 Click the Expel button i on the tool bar AppShare Participants Window Figure 6 4 the AppShare participants window displays all the users who are participating in the application sharing session You can invite additional participants by selecting them from the Directory and drag and drop them into the participant s window e pop User Guide Figure 6 4 AppShare window Chapter 6 Using Application Sharing AppShare Participants Window Drag participants Fram the Drag participants Fram the directory t
23. the top the message window Forwarding a message To forward a message while viewing the message 1 Click the Forward 4 Eorward button on the tool bar 2 To select the recipients for the message click the To button To and select a recipient and click the Add button e pop M User Guide 3 7 Chapter 3 Using Instant Messaging Sending a message 3 8 Note While most information related to the message is forwarded to the recipients attachments are not included Storing messages By default e pop stores messages in the Inbox Sent Items and Deleted Items folders only while it is running These messages are permanently deleted when you exit e pop You can store a history of messages in your Inbox Sent Items and Deleted Items folder To enable the storage feature 1 Select Options 2 Select the History tab 3 Click Enable History Note When changes to this option are implemented e pop has to be restarted for the changes to take effect Retrieving messages To retrieve a message from the Inbox Sent Items or Deleted Items folder 1 Click on the appropriate folder icon to open it 2 Select the message to be retrieved 3 Double click on the message Deleting a message To delete a message from the Inbox Sent Items or Deleted Items folder 1 Click on the appropriate folder icon to open it 2 Select the message to be deleted 3 Press the Delete key on your keyboard or select Delete from t
24. user or group objects from your My Shortcuts folder e Select the object in the My Shortcuts folder To select more than one object hold down the Ctrl key Delete the object s using one of the following Right click and select the menu option Delete Select Edit Delete from the Main Menu Press the Delete key Creating a Personal Group To create a Personal group do the following 1 Select My Shortcuts button from the Main menu 2 Right click and select New Personal Group from the drop down menu 3 Rename the New Personal Group using one of the following Right click and select the menu option Properties Right click and select the menu option Rename or e Select Edit gt Rename from the Main Menu or press F2 Adding Objects to a Personal Group To add objects to a Personal group do the following 1 Select object s 2 Drag and drop into the Personal Group Note Objects to be added to the Personal Group must already reside in the My Shortcuts folder Creating a Nested Personal Group To create a nested a Personal Group do the following 1 Create multiple Personal Groups 2 Select personal group to be added 3 Drag and drop into the Personal Group 4 Rename the New Personal Group using one of the following Right click and select the menu option Properties Right click and select the menu option Rename or e Select Edit gt Rename from the Main Menu or press F2 e pop User Guide Cha
25. window The saved macros will be added to the right of the macro button on the tool bar e pop M User Guide 3 9 Chapter 3 Using Instant Messaging Using Message Macros Creating a New Message Macro To create a macro do the following 1 Select File New Message Macro 2 Enter the name for the macro into the Create Macro window 3 Click OK 4 Enter information as necessary in the Message window 5 Click the Update button on the Message tool bar The message macro button will be added to the Main window The saved macros will be added to the right of the macro button on the tool bar Editing an Existing Macro To edit and update a macro access the macro using one of the following Click on the Macro button from the Main menu Select Edit and the Edit Macro menu appears Select the macro to edit from the drop down and click OK Make your changes Click the Update button EE ME Deleting an Existing Macro To delete a macro do the following 1 Select Macro Delete from the Main menu tool bar the Delete Macro window appears 2 Select the macro to be deleted from the Delete Macro window drop down 3 Click OK Repeat steps one and two until you have deleted the necessary macros 3 10 e pop User Guide Chapter 4 Using Chat Conferencing Chat Conferencing Features Chapter 4 Using Chat Conferencing Chat Conferencing Features This chapter describes using chat conferencing With this feature you
26. 7 3 Push to Talle Me SiE a 7 4 P smto Talk Hotkey coit iei Io caidas 7 4 Voice Participant Menu oett abc eet e rA RE NIUE rau mes 7 5 File DrtOp dOWDEDOLS aeui dcos n eeba e ku sd E 1 1 Command Controla a 7 8 e pop M User Guide IX List of Figures Figure 7 8 Figure 7 9 Figure 7 10 Figure 7 11 Figure 7 12 Figure 7 13 Figure 7 14 Figure 7 15 Figure 7 16 Figure 7 17 Figure 7 18 Figure 7 19 Figure 7 20 Figure 8 1 Figure 8 2 Figure 8 3 Figure 8 4 Figure 8 5 Figure 8 6 Figure 8 7 Figure 8 8 Figure 8 9 Figure 8 10 Figure 8 11 Figure 8 12 Figure 8 13 Figure 8 14 Figure 8 15 Figure 8 16 Figure 8 17 Figure 8 18 Figure 8 19 COMNECHOMIVICMU eee 7 8 Add Manne mientbs uou pi iio 7 9 Properties Opi OMe ici 7 9 VOICE ODLTODIS 120050 23 6 oa ende dice 7 9 General opHons tana cbc 7 11 Preferences options tA Dienna 7 12 Audio options LAD o nid Mita eb INTR RII m Na m nu DHT 7 13 Volutnec OpHOBDs AAD aaa co api 1 14 Speech Opticas tarios ias 7 15 Proxy OPIONS TAD aside ados 7 16 O MeT Op MOMs tai ana 1 beaccucns i datei Copt ese PUER ENORMES DUO 7 17 Canin IS Options taa cia 7 18 ENV er OPHONS abaco di aos 7 19 O 8 1 INCEDWOEK ODLOTIS soci 8 2 Advanced Protocol OPtiONS ccccccccooonccnnnnnncnnnonnnoccnnnccnnnononnnnnnnnoss 8 3 My Jdem Opon S esna oasis 8 5 CONC TOPON ito 8 6 Genetal OptiOlS coste oui nian eie od ei OMM eu eM 8 7 Status CODEIOIIS lis a ias 8 8 PSO OPON sii oo cina bote Uu cu de
27. 9 32 2 AM Admin a Remote Control Starting Remote Control You can start Remote Control in one of these ways Click the Admin button and then the Remote Control icon in the left window Select Remote Control from the Actions Menu Right click a user in the Directory and select Remote Control or press Ctrl T Note You can also double click on a user in the Directory if Remote Control has been set as the default task Options Directory Remote Control e pop User Guide 5 1 Chapter 5 Using Remote Control Remote Control Viewer Remote Control Viewer The remote control viewer provides a window into a host computer When your mouse moves over the viewer area it changes the mouse location on the host computer To exit the remote control session simply click the Close button in the upper right corner of the window Figure 5 2 The Remote Control Viewer EF Remote COLLIN si connect 10 1 1 Era m ef auna abo w hy Computer hy Documents Windows Media Player a Lem Recycle Bin KR Internet Explorer 5 2 e pop User Guide Chapter 5 Using Remote Control Using the Tool bar Buttons Using the Tool bar Buttons Use the following tool bar buttons during a remote control session Table 5 1 Remote Control buttons Icon Function Connect Connects or disconnects from the host IP L3 Connect Host IP IP address of the host computer 10 1 1 1 Refresh Refreshes the viewer s s
28. Directory Workgroups Specify one or more workgroups where your identity is advertised to other users Figure 8 4 My Identity Options Message Chat Fonts Sounds Directory My Files Do Mot Disturb Remote Control Appshare Locations Network My Identity Contact General Status History Features My Identity Specify an identity or name to be displayed to other elpop users Workgroups Specify all the workgroups where your identity will be advertised The User s network provides workgroup objects that can be controlled by the users of e pop Workgroups allow users to organize themselves by departments or roles in an organization When you add modify or delete a workgroup e pop informs all users and displays it in the directory e pop User Guide 8 5 Chapter 8 Customizing With Options Contact Options Contact Options Specify your personal contact information to be displayed to other users of e pop Enter your Phone or extension number Enter your E mail address for offline message delivery Figure 8 5 Contact options 8 6 e pop User Guide Chapter 8 Customizing With Options General Options General Options General Options include startup preferences and exit confirmations Enable or disable each of the following Figure 8 6 General Options Run when Windows starts Default e pop starts each time you start Windows Startup minimized in tray e pop mini
29. MP1 templ FRONT DESK Available 3 12 05 PM Disturb button green icon Status using Do Not Disturb button yellow icon gt ly TEMPI tempi FRONT DESK Privacy 3 13 03 PM The Do Not Disturb button will remain depressed 5 until you select it changing you status from Privacy to Available Using the Auto Reply button Use the Auto Reply button i from the Main menu to set your e pop to automatically send a reply about your status To set up Auto Reply options The Auto Reply menu will appear you have three options e Select Add the Add Auto reply menu will appear Type the message you want to be sent out when Auto Reply is enabled For example I am away from my desk Click OK e Select Delete from the drop down select the message you want to delete Click Delete click OK e Select Edit from the drop down select the message you want to edit Click Edit modify the message and click OK Enabling Auto Reply To enable the Auto Reply select the drop down beside the Auto Reply button see Figure 2 Figure 2 9 EE B xd Enabling Auto Reply f 10 Auto Reply Drop down Dr qm E Mane Auto Reply message J 7 I am away from my desk e pop M User Guide 2 9 Chapter 2 e pop and the Directory Using the Status button Using the Status button Use the Status button n from the Main menu to set your e pop personal status messages To set up your status messages you will use to ch
30. WIREDRED NT1 Available B ALLEN S PC allen ALLEN S PC Offline 8 54 12 AM User Object BUDDY buddy BUDDY Available 2 23 36 PM T COLLIN collingCOLLIN Available 8 43 37 AM m ul Collin Home teallin COLLIM Offline 11 33 44 PM e i GREG S PC area GREG S PC Available 8 18 52 AM x1 Z ib Karen at Home karen KAREN S PC Available 8 28 47 Be i KAREN S PC karen KAREN S PC Available 11 53 34 Ah TEMP1 temp1 FRONT DESK Available 2 49 51 PM Workgroup Object EE Apps 2148 Comp NT Domain Object gt gt 28 Domain Network Objects Network objects are high level objects to represent everyone connected to a network of that type or included within a workgroup If you send a message to the Users object in the directory each person listed under the user s workgroup receives your message Likewise selecting Domain sends a message to every person connected to any Domain that 1s operating the e pop application NetWare NDS Network NetWare NDS network objects display if your system is logged into a NetWare based network and you are operating the Novell supplied clients for NetWare Individual user objects are displayed within their respective containers Other objects are accessible as well including groups and organizational units These objects represent more than one individual person They are extremely useful when you need to send a message to everyone unde
31. WiredRed Software Inc e pop User Guide Release 3 0 Copyright O 1998 1999 2000 2001 Allrights reserved Members of the WiredRed team wrote this user manual Information in this document is subject to change without notice No part of this publication may be reproduced stored or transmitted in any form or by any means electronic or mechanical for any purpose without prior written permission from WiredRed Software Inc e pop is a trademark of WiredRed Software Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Names of other products and companies mentioned herein are used for identification purposes only and may be trademarks and or registered trademarks of their respective holders or manufacturers Registered and unregistered trademarks used in any WiredRed products and materials are the exclusive property of their respective owners Software and documentation are copyrighted WiredRed software and other software accompanying your license may not be copied except as otherwise provided in your software license or with express written permission from WiredRed Software Inc To maintain the quality of our products and services we would like your comments on the accuracy clarity organization and value of this document Please e mail support wiredred com Copyright O 1998 2001 By WiredRed Software Inc San Diego California U S A All Rights Reserved Table of Contents Contents
32. ain employees give presentations with participants from various locations or e remotely provide software support Application sharing can be combined with the following to add interaction between the host and participants nstant messaging e Chat conferencing e Voice conferencing e pop User Guide 6 1 Chapter 6 Using Application Sharing Requirements Requirements Application sharing and remote control are dependent upon the quality of the hardware in the host computer To run application sharing you should have the following Host computer hardware e Pentium computer e AGP PCI Graphic Accelerator Card e Updated video drivers Host computer software e Windows 95 98 NT 2000 or ME e e pop 3 0 installed and operating e TCP IP as the default protocol Starting Application Sharing 6 2 To set up an application sharing session on your own computer do the following 1 Start the application you want all participants to view For example Microsoft Word presentation or other software application Refer to Figure 6 2 2 Select the Conference button 3 Select yourself and the directory objects that you want to include on the voice conference session from the Directory 4 Start Application Sharing using one of the following click on the AppShare icon or right click and select AppShare from the drop down menu or select AppShare from the Actions pull down menu 5 Click Make Appsh
33. ange your status in the directory click the Status button and The Status menu will appear you have three options e Select Add the Add Status reply menu will appear Type the message you want to be sent out when Auto Reply is enabled For example I am away from my desk Click OK e Select Delete from the drop down select the message you want to delete Click Delete click OK e Select Edit from the drop down select the message you want to edit Click Edit modify the message and click OK Using your personal status messages To use the your personal status messages select the drop down beside the Status button and select the status message from the list see Figure 2 10 Figure 2 10 pA E wn Drop down Using your personal Current Status _ status messages Available Amay Default status messages ES Privacy Occupied In a meeting p Personal status messages a n Ehe phone Specifying the Default Features Out of the box e pop is configured for message as the default feature Figure 2 11 illustrates the directory default settings as delivered in e pop 2 10 e pop User Guide Chapter 2 e pop and the Directory Specifying the Default Features Figure 2 11 X Directory options Do Mat Disturb Remote Control Appshare Locations Network My Identity Contact General Status History Features Message Chat Fonts Sounds Directory M
34. are Host button 6 Invite other users to the application sharing session by e Select objects from the Directory and drag and drop the object s into the AppShare participant s window e pop User Guide Chapter 6 Using Application Sharing The AppShare Viewer Figure 6 2 Starting Application Sharing File Edit Actions Help Options aE Directory i My Shortcuts EH ie ds nual Conference Button a de TE be d Administrator Administrator WIREDRED NT1 Available m ALLEN S PC allen ALLEN s PC Offline 6 15 11 PM 3 BUDDY buddy BUDDY Offline 5 19 53 PM be COLLIN colin COLLIN Available 8 34 21 AM be Collin Home fcolin COLLIN Offline 11 33 44 PM bo bes Y GREG S PC fgreg GREG S PC Available 9 20 47 AM x Chat Rooms 25 be Karen at Home karen KARENS PC Offline 11 11 11 F ii KAREN S PC karen KAREN S S PC Available 4 43 30 PM Directory o IT es demostro pese Application sharing z E Heg Apps a Add to My Shortcuts icon Anna Share EH Com pida E a 2 Message Ctrl M EE as Domain mu ae dli Chat Ctrl H Application sharing b a AeneA Ctrl drop down menu s EIE s Voice Conference E Remote Control Ckrl T ill i5 Voice Conferences Cr The AppShare Viewer The AppShare Viewer 1s the window into the host computer Each participant in the application sharing is provided a viewer to examine the real time contents of the
35. ce conferencing File Edit Actions Help Options a Directory ip My Shortcuts P a viui Conference El rec t O ry As Status Available Z ul Administrator Adrninistratar WIREDRED NT1 Available 2 31 39 Pr ALLEN S PC allen ALLEN S PC Offline 10 26 40 AM BUDDY buddy BUDDY Available 11 19 29 AM B COLLIN callinCOLLIN Available 1 07 45 PM T ul Collin Home teallin COLLIM Offline 11 33 44 PM GREG S PC greg GREG S PC Available 9 20 47 AM x14 Chat Rooms 4 B Karen at Home karen KAREN S PC Available 11 24 10 AM 689 0 A KAREN S PC karen EKAREN S PC Available 4 43 30 PM a A IRA ible 9 25 26 AM _ BN E 2418 Apps cud Appshare X TEMP sehe uS ible 9 25 26 AM EMH Comp alli chat Ctrl H Voice Conference AL ke Temp OO RES i ible 9 25 26 AM icon b al 61 44 Domain J Remote Admin Ctri A Voice Conference W Remote Control Ctrl T AppShare Chrl s Voice Conference drop down Ctrl de voice Conference x 9 4 Connecting for the First Time Voice conferencing 1s delivered out of the box with the default setting of Push To Talk If you are connecting for the first time you will receive the message The push to talk feature requires you specify a hotkey Refer to Figure 7 3 e pop M User Guide 7 3 Chapter 7 Using Voice Conferencing Starting Voice Conferencing Figure 7 3 Push to Talk Message G The push to talk f
36. creen to match the host ex computer S Screen Stretch Enabling this option reduces the size of the viewer window to fit in a smaller window Auto Scroll Enabling this option causes the viewer to automati cally scroll when the mouse moves to the edges of the viewer window It is used when the host com puter s video resolution is greater than the client s Controls Toggles control of the mouse and keyboard during a remote control session 56KB High compression low quality image designed for El 56K lines 1 5MB Medium compression medium quality image designed for T1 or greater lines 10MB Low compression high quality image designed for local area networks l BM Send Ctrl Alt Del About About e pop M User Guide 5 3 Chapter 5 Using Remote Control Remote Control Performance 5 4 Remote Control Performance The remote control capabilities of e pop are among the fastest available If you are experiencing a delay with remote control it is important to determine if there is a performance issue with the card of either the host computer or the client computer the machine you are using A poor video benchmark is usually the result of e non accelerated video card or e insufficient video memory or e video drivers that are out of date or e video color resolution conversion The closer the video resolution matches between the host and the client the quicker the remote control session operates W
37. d including away from the desk online and offline and user specified messages Send and receive popup messages on your network Messages can be directed at individuals groups departments and network based objects Frequently used messages can be converted into message macros One click message responses can be accomplished through the instant reply button feature Messages can be personalized with fonts colors and graphics Create conferences with co workers in chat meeting rooms Multiple conference sessions can be operating simultaneously Users can be selectively added or removed from the chat session Message conversation can immediately become a chat session Share applications in a conference session for the purpose of presentations demonstration or training Application sharing provides the ability for many people to view the same application program over the network and interact with the application in real time Provide your support staff and help desk the ability to control the screen keyboard and mouse of remote computers over the network with e pop s high performance remote control feature With e pop s voice conferencing feature you have the flexibility to set up a voice conference with your staff Combine voice conferencing with application sharing and chat for training presentations or brainstorming sessions e pop User Guide Table 3 e pop Components and Features Feature Directory integration with NetWar
38. dex Control Panel About e pop Figure 2 12 1llustrates the Actions drop down menu 2 12 e pop M User Guide Chapter 2 e pop and the Directory Options Figure 2 12 Drop down Actions menu E EE pum Help EB optior lt I Message Ctr M Chat Ctrl H Macros Lj Remote Admin iCErl A Mess WE Remote Control Ctrl T 2 Appshare Chrl 5 i5 voice Conference Ctri Options Options Use Options to customize e pop for your own personal preferences These include network protocols status display messages fonts how e pop runs and exits confirmation messages storing messages sounds and much more Figure 2 13 shows the Options menu Table 2 2 gives a brief description of each option tab Figure 2 13 Options Message Chat Fonts Sounds Directory My Files Do Not Disturb Remote Control Appshare Locations Network my Identity Contact General Status History Features Table 2 2 Option Description e pop Option tabs Network Network and protocol settings My Identity User identification and workgroup settings Contact User s contact and e mail information General General operation and client options Status Information displayed for status messages History Preferences for storage of personal messages e pop M User Guide 2 13 Chapter 2 e pop and the Directory Options Table 2 2 e pop Option tabs 2 14 Option Features Do Not Disturb Remote Control AppShare Loca
39. dress Always show time stamp Displays the time stamp of the last status change for the user Figure 8 7 Status Options Message Chat Fonts Sounds Directory My Files Do Not Disturb Remote Control Appshare Locations Network My Identity Contact General Status History Features Options Specify the information displayed For incoming status messages v Always show user details v Always show contact information For users v Always show time stamp Advertise Specify how quickly vau will be initially informed of the status For other users Faster ss Slower I I I I I I I I I I I Advertise The advertise feature of status determines the response time of status related information when it is requested from another user of e pop 8 8 e pop User Guide Chapter 8 Customizing With Options History Options History Options Figure 8 8 History Options Use the History options if you want to store a history of messages By default this option is enabled and e pop stores all messages in the Inbox Sent and Deleted folders Deleting stored items Select one of these options for deleting items in the Inbox Sent and Deleted folders e Always Ask e pop displays a confirmation message e Always Delete e pop deletes without a confirmation message Never Delete e pop does not allow you to delete item e Show delete button on the tool bar by default this item is disabled If you enable this o
40. e Chapter 2 e pop and the Directory Using the My Shortcuts Folder To change your unique identity 1 Select Options 2 Select My Identity tab 3 Type in the desired name under My Identity 4 Click OK The e pop Name The e pop name identifies each distinct object and tells e pop where it 1s located in the directory Objects can be preceded by an object type specifier such as W workgroups and D domain for groups User objects are not preceded with a type Figure 2 4 shows the name of a e pop directory object ES Message EJ To FRONT DESK Users Using the My Shortcuts Folder My Shortcuts folder creates easy access to Directory objects by organizing them in a way that is convenient for you You can create your own personal or nested groups My Shortcuts folder can act as your own personal list of users and groups Access your folder by clicking the My Shortcuts button My Shortcuts on the e pop main screen Adding Objects to My Shortcuts Folder You can add user or group objects to your My Shortcuts folder by 1 Select the object in the Directory 2 Right click and select Add to My Shortcuts Note When you copy a group object to your My Shortcuts folder all objects will be listed individually and not as a group in the folder e pop M User Guide 2 5 2 6 Chapter 2 e pop and the Directory Using the My Shortcuts Folder Deleting Objects From My Shortcuts Folder You can delete
41. e Add Channel below Delete delete connection or participant e Properties Connection window with status of current address of server and password if assigned e Loopback Mode Used to test sound on your local computer Voice Conferencing Options See Table 7 2 for a list of set up options available with voice conferencing Add Connection Connection window to e specify address of a new remote server or specify connection password to server Disconnect Disconnects from conference Add Channel Add one or more channels to the Session Server OFF ON toggles server operation for voice conference hosting Click on the File File button on the voice participant menu to see the additional options available see Figure 7 6 The following selections respond with a new menu which delivers information or requires input e Command amp Control e Add Connection e Add Channel e Properties 7 6 e pop User Guide Chapter 7 Using Voice Conferencing The e pop Voice Participant Menu Figure 7 6 8 e pop Voice BE ici xi File Drop down tools SE Oc ormmand amp Control OE add Connection E Host Connection t Mute EF Kick E Add Channel Delete E Properties Loopback Mode Exit By add channel ES server on Add Channel By add channel ES server on a Server ON E Command amp Control The command and control option 1s used to set up a combination of hotkeys and comma
42. e and NT 2000 Server Options Benefits of Using e pop Description e pop s unique directory integration provides a network cross platform solution that can communicate with objects on both NetWare and NT 2000 Domains simultaneously Status is automatically shown next to each user in their respective network directory For networks without a centralized server e pop provides it s own internal User s directory e pop includes internal options that include choices for sound fonts and other specific preferences Benefits of Using e pop Table 4 lists a brief description of the benefits you will enjoy using e pop Table 4 Benefits of using e Pop Benefits Save time and increase productivity Increase communication Increase efficiency Install easily Configure easily Customize for optimal performance Control availability Ensure security Description Respond to co worker and workgroup needs immediately Enjoy instant messaging group chats and application sharing Help desk and support staff can diagnose problems quickly with the remote control and remote administration features Works on NetWare Windows NT 2000 and Windows based networks requiring no additional server hardware e pop automatically detects network information simplifying implementation and administration Build your own custom application with convenient Control Panel features and security Use the various Options to further enhance and
43. e for all chat session moderators Grant Add Participants This 1s a special privilege which allows certain chat session participants to invite others into an already active chat room To assign privileges to a participant 1 Right click a user or users 2 Select Grant Moderator or Grant Add Participants Change Chat Session to Public The moderator can change the private chat room to a public chat room To change the session do the following 1 Select and click on the Private Room button i 2 The button will change to signify the private chat room is now public chat room with the addition of the sphere ball iz Once the chat room is a Public room everyone on the network can view the E chat and join You can change the chat room back to a Private chat room by clicking on the button the ball will disappear Note The sphere ball indicates that the chat room is available over the network e pop M User Guide 4 5 Chapter 4 Using Chat Conferencing View the status of each user View the status of each user Figure 4 3 Chat window using Rotate option 4 6 All users within the same chat session are displayed in a list along with their chat status Status tells you if a user is e actively participating in or viewing a chat session e user s chat window is closed or e user is in the process of responding You can view the status of other users in your chat session and see what they are typing When a
44. e on the tool bar when activated Windowed Enable or disable the option desired Single Window All messages are displayed in a single window with Previous and Next buttons to scroll through the most recent messages Cascade Windows default All messages are displayed in a separate window overlapped on the screen e pop M User Guide 8 11 Chapter 8 Customizing With Options Chat Options Figure 8 10 Message Options 8 12 x Do Mot Disturb Remote Control Appshare Locations Network My Identity Contact General Status History Features Message Chat Fonts Sounds Directory My Files Messages Display new messages using the Following preferences c Always show gt Always show inactive gt Always prompt before showing gt Always hide SMS a aii sc RI t Flash when a message arrives Show new messages when double clicking tray icon Show new messages on top of other applications Retain return receipt button state Shaw auto reply message Windowed Display new messages within a single window or multiple cascaded windows lt gt Single Window Chat Options Use Chat options to set display preferences when you are invited into a chat session or when a new message is posted to a chat session in which you are participating Select one of the following refer to Figure 8 11 Always show Chat window always pops up on your screen when you are invited into
45. e window pane on the left Select an object in the directory and select Message from the Actions menu Note Out of the box e pop is configured for message as the default feature Refer to Chapter 2 Figure 2 3 illustrates the directory default settings as delivered in e pop Step 2 Entering information in the message window After you have selected the Directory object s enter information as necessary in the displayed message composition window refer to Figure 3 2 3 2 e pop User Guide Figure 3 2 Message composition window Figure 3 3 Adding a recipient Chapter 3 Using Instant Messaging Sending a message ES Message B E mi xl ma n Adding recipients To add recipients in the To field do one of the following Click the To button To and select a recipient and e Click the Add button to add the recipient or Click the Delete button to delete the recipient Select all objects from the Directory before composing a message or Select objects from the Directory and then Edit Copy from the menu Within the To field of the message right click and select Paste or Drag and drop an object from the Directory or from a My Shortcuts folder into the message window To move more than one object at a time hold down the Ctrl or Shift keys Hi Recipients x ib Administrator a Karen at Home Users My karen at Home wWw omp ps i TEMP1
46. eature requires you specify a hotkey To complete your connection do the following 1 Click OK 2 Select Options from the e pop Voice participant menu 3 Select the Hotkey preference in the General tab and specify the hotkey to be used with Push to Talk The HotKey specifies the key that enables talking during the voice conference e pop voice conferencing is delivered with two options in the Hotkey input box Place the cursor in the input box and select a keyboard or mouse hotkey Note You can select any key for this option Figure 7 4 Hotkey Push to Talk Hotkey Specify the hokkey used with push Ea talk operation Hotkey E Cancel Inviting Users To invite users into an voice conferencing session do the following before starting the voice conference application e Select users from the Directory When a voice conference session has already been initiated a participant can join by manually executing Voice conferencing from his her client computer from the Windows tool bar e Click Start gt Programs gt e pop gt e pop voice conference 7 4 e pop M User Guide Voice Participant Menu Chapter 7 Using Voice Conferencing The e pop Voice Participant Menu Expelling Users To expel a user from an voice conferencing session do the following 1 Select a user in the Voice participants window 2 Click the File gt Kick button on the e pop voice tool bar The e pop Voice Participant Menu
47. ect a keyboard or mouse hotkey e pop M User Guide 7 11 Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Preferences Options Tab The settings in the preferences tab allow you to customize your operational preferences while running voice conferencing e Always activate the server upon startup starts the e pop voice conferencing server when your e pop voice is started e Always minimize on startup e pop voice conferencing is minimized to the tray ready to be used e Play connect sounds Default when new users connect your selected sounds will play see Sounds Options in Chapter 8 e Play microphone click sounds When you talk a clicking sound will be heard by the other participants e Automatically reconnect Default set the time to reconnect to the session Figure 7 13 Preferences options tab Server Channels Other Proxy General Preferences Audio valume Speech Preferences Specify your operational preferences o Always activate the server upon startup Always minimize on startup Play connect sounds Play microphone click sounds Automatically reconnect after 5 seconds Users Specify Ehe information displayed For each connected User ls v Show version Show packet loss statistics Activation Adjust the voice activation sensitivity level Less Sensitivity E Cancel The Users selection gives you the capability to view the sta
48. ections in the dialog boxes on the screen 3 If you are installing on more than one computer you can copy the installation directory to other computers or to a shared directory on a file server Starting e pop Starting e pop on local computers from Windows e pop is designed to automatically start when Windows 1s launched To start e pop on a local computer from Windows do the following 1 From the e pop menu select the Options button 2 Select the General tab 3 Select Run when Windows starts and click OK The e pop application adds the following information to the automatic run capabilities of the Windows s registry HKEY LOCAL MACHINE SOFTWARE Microsoft Windows CurrentVersion Run e pop e pop M User Guide 1 3 Chapter 1 Getting Started with e pop Starting e pop e pop User Guide Chapter 2 e pop and the Directory The Main Menu Chapter 2 e pop and the Directory The Main Menu The Main Menu consists of the basic components of e pop including the menu the Directory Basic features the Pull Down menus the Control Panel and Options The following illustration details the menu functions you will use Figure 2 1 The Main Menu The Directory is always accessible from the Directory button My shortcuts Locations Auto reply Change your Do not disturb status message hifi e pop Use the options menus to access Ble Edt action e basic features M8 Options 3E Directo
49. er change its properties or connect Default id i i Add Delete Rename Connect Close Click the Properties button see Figure 2 6 and the Properties menu will appear see Figure 2 7 You can specify the IP address of the server and connection type for your e pop client location and Specify the general options and preferences for your e pop location e Always check for new instant messages Automatically checks for new messages when e pop starts e Always send keep alive sequences Periodically polls the server to maintain a connection to networks where inactivity can cause a time out fil Properties E E x Connect Specify the ip address of the server and connection type For this efpop location Server IP 10 1 1 1 Settings Direct connection to server lt gt Dial up RAS connection to server lt gt Dial up networking connection to server lt gt Peer to peer PZF Options Specify Ehe general options and preferences For this elpop location Always check for new instant messages Always send keep alive sequences OK Cancel e pop User Guide Chapter 2 e pop and the Directory Using the Do Not Disturb button Using the Do Not Disturb button Use the Do Not Disturb button available from the Main menu to change your status in the directory from available to privacy Figure 2 8 Directory object with Using the Do Not available status amp TE
50. fault installation directory for e pop and your personal history file 1s the following C Program Files Wiredred Epop Figure 8 15 My Files Options e pop User Guide 8 17 Chapter 8 Customizing With Options Do Not Disturb Do Not Disturb Use the Do Not Disturb options to control how messages and chat sessions are handled when you activate e pop s Do Not Disturb mode When you are in the Do Not Disturb mode your user icon changes from green to yellow in the Directory so that other users can see you are busy or unavailable Chat windows Enable or disable the following e Hide new chat sessions Default If enabled new chat sessions do not pop up on your screen e Prevent chat sound from playing If enabled prevents any sound from playing when a chat message arrives or a new chat session is created Messages Enable or disable the following Hide new messages Default If enabled new messages do not pop up on your screen e Prevent message sound from playing If enabled prevents any sound from playing when a message arrives Figure 8 16 X Do Not Disturb Options Message Chat Fonts Sounds Directory My Files Network My Identity Contact General Status History Features Da Not Disturb Remote Control Appshare Locations Chat Specify vour preferences For chat when do nat disturb is activated Hide new chat sessions Prevent chat sounds from playing Message Speci
51. for operating behind a gateway proxy firewall etc Specify alternative network adapter Unique settings for older software hardware Note Use this section if you have multiple cards Add Delete and Edit channels created to provide private group communication e pop User Guide Specify password required for connecting to and administration of the server Select compression level for voice communication Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Selecting Options for Voice Conferencing The following voice option menus contain the out of box default options General Options Tab The settings in the general tab allow you to change the identity displayed to the other participants during the voice conferencing session You can also change the transmission selection from Push to Talk to Voice Activated if your computer is equipped Figure 7 12 General options tab Server Channels Other Proxy General Preferences Audio volume Speech Identity Provide your unique user identity bo be displayed to other Users TEMP1 Transmit Specify whether you will be using voice activation or push bo talk mode to communicate with other Users c Push To Talk Voice Activated Hotkey Specify Ehe hotkey used with push Eo talk operation Hotkey E Cancel The HotKey specifies the key that enables talking during the voice conference Place the cursor in the input box and sel
52. fore show Confirmation message prompts you before displaying the message 3 6 e pop M User Guide Table 3 2 Preferences for receiving messages Chapter 3 Using Instant Messaging Sending a message Select Preference How Message is delivered Always hide New messages do not pop up but are stored in the Inbox folder Flash when a message The tray icon or the text on the message window and arrives the text on the tool bar flash when a new message arrives Show new message on top of New messages stay visible on top of other other applications Default applications until you close the message window Enabled Retain return receipt button Retains the state of the return receipt button from the state Default Disabled last time you created a message Windowed Message windows can be displayed in a separate window for each message or within a single window with a previous and next button to scroll between messages Select either Single Window or Cascade Window Replying to a message To reply to the sender or the sender and all CCs e Click onthe Reply Reply the sender or Reply to All Reply To 4ll send to all button on the tool bar The original message closes and a new message box opens which includes the text of the original message Auto Reply Message If Auto Reply is enabled the message selected will be displayed in the body of message when you click the Reply button Auto Reply will flash at
53. fy your preferences For messages when da nat disturb is activated v Hide new messages Prevent message sounds From playing 8 18 e pop User Guide Chapter 8 Customizing With Options Remote Control Remote Control Use the Remote Control options to specify whether or not the remote 1con displays to control access to the host computer keyboard and mouse and to set up specific passwords for remote control Remote Enable or disable the following as desired Hide the remote control icon If disabled remote control icon does not display in the system tray on the host computer while remote controlling Never control remote keyboard If enabled prevents control of host computer s keyboard Never control remote mouse If enabled prevents control of host computer s mouse Always show the wallpaper If enabled prevents the wallpaper from displaying This speeds up the remote control session Refresh screen every n milliseconds If enabled the host screen refreshes at the interval specified Security Enable or disable the following as desired Always connect using the following password Enter a password for controlling a host computer Always require the following password If enabled a password is required before a user can remote control the computer e pop M User Guide 8 19 Chapter 8 Customizing With Options Remote Control Figure 8 17 Remote Control Options E E E D z E 8 20 e pop
54. g Started with e pop Program Files Program Files The e pop application includes the following program files LogonSvc exe Nt 200 service for remote control No of logon EPopCp exe e pop control panel EPopRem exe application sharing module Table 1 1 Installation Files m c L MEN E E NN E EC CN CO CS CN CC CN O E CN ection pies personal shortcuts file personal shortcuts file amr pew tos emma D MyMacros BLB personal macros file You can install e pop into any directory you choose during the setup procedure The default installation directory for e pop 1s the following Yes O Yes Yes Yes Yes O Yes es Yes Yes Yes Yes es C Program Files Wiredred Epop 1 2 e pop User Guide Chapter 1 Getting Started with e pop Uninstallation Uninstallation An entry will be added to the Add Remove Programs feature of the Windows Control Panel You can uninstall the program by selecting the e pop listing in the Add Remove Programs feature Also you can uninstall the program by simply deleting the directory where e pop is installed and running the XREG utility available in the FAQ document on the WiredRed Web site which removes any residual registry entries e pop does not store files outside of the installation directory Installing on individual computers To install e pop locally on individual computers do the following 1 Insert the e pop product CD into your CD ROM drive 2 Follow the dir
55. hapter 7 Using Voice Conferencing Requirements Requirements 1 2 Voice conferencing is dependent upon the quality of the hardware software in the client computer To run voice conferencing you should have the following Host computer hardware e Pentium recommended e Sound Card e Speakers Microphone e Current drivers for your sound card Host computer software e Windows 95 98 NT 2000 or ME e e pop 3 0 installed and operating e e pop 3 0 voice conferencing e TCP IP as the default protocol e pop Voice Conferencing Software The e pop voice conferencing software is not delivered with the e pop software If you want to use the voice feature you will need to download the executable file from the WiredRed Web site http www wiredred com Install e pop voice conferencing executable into the directory you choose during the setup procedure The default installation directory for e pop 1s the following C Program Files Wiredred Epop e pop User Guide Chapter 7 Using Voice Conferencing Starting Voice Conferencing Starting Voice Conferencing To start a voice conference session on your own computer do the following 1 Select the Conference button 2 Select yourself and the directory objects that you want to include on the voice conference session from the Directory 3 Click on the Voice Conference icon or right click and select Voice Conference from the drop down menu Figure 7 2 Starting Voi
56. hat messages using Ehe Following preferences v Flash when a chat message arrives v Show new chat session on top of other applications Show date and time on chat messages Show chat window Far each chat message Confirm close chat room when moderator leaves e pop M User Guide 8 13 Chapter 8 Customizing With Options Fonts Options Fonts Options Use the Fonts option to specify the fonts used by messages chat and the Directory window Figure 8 12 Fonts Options 8 14 e pop User Guide Chapter 8 Customizing With Options Sounds Options Sounds Options Use the Sounds option to specify audio alerts when you receive a new message or are invited into a chat session If you have an active sound card installed e pop plays the sound through the sound card An option for continuous play is available until the message is recognized by moving the mouse over the window or typing into the active chat session Note In the event your computer is not equipped with a sound card you can use the reserved word BEEP to enable the PC speaker instead Select the following options as desired e Message Plays the selected sound when a new message arrives e ChatSession Plays selected sound when you are invited into a new chat session e Chat Message Plays selected sound when a new chat message is posted in an active chat session Figure 8 13 x Sounds Options Do Mok Disturb Remote Control Appshare Locati
57. he Edit drop down menu Note If in the History Option Show delete button on the tool bar by default this item 1s disabled 1s enabled the delete button will appear when selecting items in a history folder You can select the item to be deleted and press the Delete key on the tool bar e pop User Guide Chapter 3 Using Instant Messaging Using Message Macros Printing a message To print a message while viewing the message e Click on the Print button on the tool bar amp Using Message Macros Message macros are instant message templates that you use often and can customize for specific communications Message macros are stored internally for easy access and modification This section describes the following creating new macros e setting up and using message macros e editing macros e adding quick reply buttons Creating a New Message Macro You can create a new message macro in two ways 1 Creating the message macro while composing a new message or 2 Selecting File gt New Message Macro Creating a Macro for a New Message To create a message macro for a new message Right click a Directory object and select Message or double click on the object Enter information as necessary in the Message window 1 2 3 Clickl the Macro button E on the Message tool bar 4 Enter the name for the macro into the Create Macro window 5 Click OK The message macro button will be added to the Main
58. hen the color resolution of the machines do not match the program must convert the colors which slows the remote control process Automatic Screen Refreshes Most applications automatically transmit their real time changes to the viewer of the remote control session However some applications use special techniques that do not refresh the viewer In these cases you can control whether or not the screen refreshes and how often these updates occur To activate the automated screen refresh option 1 Click the Options button 2 Select the Remote Control tab 3 Click Refresh screen every X milliseconds e pop User Guide Chapter 6 Using Application Sharing Overview Chapter 6 Using Application Sharing Overview This chapter describes using the application sharing function of e pop Application sharing allows two or more users to view and interact with an application running on a host computer With e pop s application sharing feature you can set up an application on a networked host computer and share it with one or more users on client computers The host computer can be your own computer or a remote computer The initiator of the application sharing session is given moderation privileges and can grant keyboard and mouse control to specific participants Figure 6 1 Typical application sharing Client configuration Workstations Host Computer E a Application sharing can be used for the following e tr
59. ine 2 14 31 B ALLEN S PC allensALLEN S PC Offline 9 12 05 AP z Allen s Spare tallen ALLEN S SPARE Offline 12 10 z buddy buddy BUDD Offline 5 33 28 PM B Collin Home tcallin ZOLLIM Offline 7 38 12 AM z My FrontDesk monica FRONT PC Offline 4 57 51 PM GREG S PC greg GREG S PC Offline 10 16 29 Al u Karen Home karen KAREN S PC Available 8 37 KAREN S PC karen KAREN S PC Available 1 43 1 Be Tempi tempi1 FRONT DESK Available 9 46 10 4 E Domain H Domain Users Compose Inbox folder stores incoming messages gt Inbox Sent items folder stores messages gt you have sent Sent Items Deleted items folder stores message you have deleted e pop User Guide 3 1 Chapter 3 Using Instant Messaging Sending a message Sending a message You can compose and send a new message by following three basic steps Step 1 Select a Directory object such as an individual user or a workgroup Step 2 Enter information in the message composition window Step 3 Click Send button Step 1 Selecting a directory object Select a Directory object by using one of the following options in Table 3 1 Table 3 1 Option Action Message options 1 Double click on the Directory object 1f message 1s the default action 2 Right click on the directory object and choose Message from the submenu 3 Select an object in the directory and click the Compose icon from th
60. ions Network Options 8 4 These addresses can be provided to e pop using three different approaches You can provide them manually as indicated above embed them into the e pop application using the e pop control panel or use the command line switches e BROADADDR e BROADADDR e FILE We recommend creating a centralized text file on your server that contains all the subnet addresses in the format required by the FILE command line switch Refer to command line switches on the WiredRed Web site for more details Multi casting e pop supports multi casting instead of directed broadcasting in the event that all your switches hubs and routers support multi casting Contact your network manager for details on using multi casting on your network Multiple Network Cards In the event your computer has more than one network card or more than a single route for TCP IP it might be necessary to instruct e pop to use one card or route over the other Place a check in the box Specify an alternative interface or network and type the IP address of the network or the static address you want e pop to use e pop User Guide Chapter 8 Customizing With Options My Identity Options My Identity Options My Identity is your unique name that is used for display in the e pop directory including any workgroups your identity 1s to be displayed Identity Specify the identity or name you want displayed to other e pop users in the
61. iter teen aai aa 4 6 A LE a a ea smtaeouabsteoumaeane 4 6 System messages for the chat SESSION ecce wes ta ii aS 4 7 Inyitung 3 user anto d c hat ESO MA 4 7 Expelling a user from a chat session ooocccccncccnonnnonnnnnnnnnnnnonananennnnnnnnnnnnnanananenoss 4 7 Sendin a private Messi era op ada 4 Starine a pEvate Chats ESSO iE E 4 7 ExXportime a Chat SESSIOD nara 4 8 e pop M User Guide V Table of Contents vi Customizing chat conferenetllg aaa 4 8 Cat ODE OMS eH E 4 9 Chapter 5 Using Remote Control Startins Remote COMO A 5 1 Remote Control Vi Wero 5 2 Using the Tool bar BUttODS teet rtr roter di 5 3 Remote Control Perromn ane eiectus to pci oe DOLI euius Pa ticis Ra e ML De Eua acd 5 4 Automatic Screen REMES NES edet dentales ceci deiade ue med met eive 5 4 Chapter 6 Using Application Sharing Tog T TTE 6 1 Requirements ai 6 2 H st computer Hard Ware alas 6 2 Host cOMPuUtEE SOLAS is 6 2 Starting Application Sharina uie ete aiia rebua reete iia ta Pa bed atu EUER dS 6 2 The ApS Wane VEW ascia ideae ti E 6 3 AS RT 6 4 EXpellt g Us uta isla 6 4 Appa are Participants Wind Wisin 6 4 Controlling Access to the Keyboard and Mouse ooooonnccncnccccnnnononnncnnnnnnnnnninnnnss 6 5 Sendine a private Te SS aci ras 6 5 Starine a private Chat SESSION ai 6 6 Automatic Screen Relres NOS aiii 6 6 Hosting App
62. ize chat conferencing for your individual preferences To customize chat conferencing 1 Click the Options button 2 Select the Chat tab Figure 4 4 illustrates the default options You can select the following types of options e pop User Guide Figure 4 4 Chat options menu Chapter 4 Using Chat Conferencing Customizing chat conferencing Chat Options You can customize a chat session using the Chat options to set display preferences when you are invited into a chat session or when a new message is posted to a chat session in which you are participating Refer to Table 4 2 for the features below and additional features in the Options menu e pop User Guide Chapter 4 Using Chat Conferencing Customizing chat conferencing Table 4 2 Chat Options Option Tab Chat Chat Directory Do Not Disturb Features Fonts Sound 4 10 Sessions Messages Feature Chat Chat Chat Chat Description Select the display of new chat sessions using one of the following e Always show default e Always show inactive e Always prompt before showing e Always hide Select the display of new chat messages using one of the following e Flash when a chat message arrives default e Show new chat session on top of other applications default e Show date and time on chat messages e Show chat window for each chat message Confirm close chat room when moderator leaves default Select
63. ized management groups of users can organize themselves using the Workgroup creation feature Workgroup Objects The User s network provides workgroup objects that can be controlled by individual users of e pop Workgroups allow users to organize themselves by departments or roles in an organization To add delete or modify a workgroup 1 Select Options within e pop 2 Select Workgroups under the My Identity tab 3 Click Add Delete or Edit To Add Type in the name of the Workgroup followed by users and click Add For example accounting users To Delete Select a Workgroup from the drop down menu and click Delete To Edit Select a Workgroup from the drop down menu and click Edit 4 Click OK Departments can opt to indicate their own workgroups to easily identify themselves in the e pop User s Directory Workgroups can contain periods to create multiple level objects e g us accounting e pop M User Guide 2 3 Chapter 2 e pop and the Directory The Objects in the Directory Figure 2 3 User Objects A user object represents a user on the network Each user has a unique identifying name or identity The identifying name can be any of the following e User s login name User s machine name User s full name from NDS or the NT 2000 Domain e User s specified identity from Options A user s identity 1s displayed under each workgroup specified for the user User s Network The User s
64. leges to the chat session To invite a user into the chat session 1 Select the object s from the directory 2 Drag the object s and drop them into the chat room Expelling a user from a chat session You can expel a user from a chat session provided you are a moderator Once expelled a user cannot return unless invited back by a moderator or a user with add participant privileges Moderators cannot be expelled from a chat room To expel a user from the chat session 1 Select the user in the chat session user listing 2 Click the Expel button jj on the tool bar Sending a private message You can send a private message to another user in the chat room while you are participating in a chat session To send a private message 1 Right click on a user or a group of users 2 Select Private Message Starting a private chat session You can start a private chat session with a user or a group of users while you are participating in a chat session To start a private chat session 1 Right click on a user or a group of users 2 Select Private Chat e pop M User Guide 4 7 Chapter 4 Using Chat Conferencing Exporting a chat session 4 8 Exporting a chat session You can save and export a chat session in Rich Text Format RTF to a file To export a chat session 1 Click the Export button 2 Specify a location for the RTF file Customizing chat conferencing You can use the e pop Options to custom
65. lication Sharing on a Remote Computer cccccccnncconccccnnnnnnnnonnnnnnnnnnnnos 6 6 Chapter 7 Using Voice Conferencing OVEN IE T P T EN 7 1 Requirements 59i cut op MER MIT eiii Mobius Mord idu eios Martem eid due Meus uf 7 2 Host computer Dardw dfe eso ceo tio ubc edito Ioanne ues ura Atia Dco Loci d Ontia 7 2 Host computer SOLEW ATO A 12 e pop Voice Conferencing Software oooooonnccnnnccccnnnnocnnnnnnnnnnnnnnannnnnnnnononononannnnnss 7 2 Starline Volce Con Trenen aie est erE ERN a SEDE dekaees 7 3 e pop User Guide Table of Contents Connecting Tot the First TIME ibas 7 3 Ryo Us T 7 4 PX eM eras 7 5 The e pop Voice Participant Menta 7 5 O 7 6 Comma d eS ONT ON ada 7 1 Add COn cOn anios 7 8 ACA E Manie ciet is un rara Ca te Sere eer 7 8 A E 7 9 Customizing Voice Conferencing ars 7 9 Selecting Options for Voice CONTEreNCIO8 irissen a 7 11 Chapter 8 Customizing With Options CNV PP T ta o iS on 8 1 INGBUOPE OPON att oiaia 8 1 The Protocol Selecionar 8 1 Protocol Stats DS ares a rante kdo tex atia iduib aee t 8 1 The Networks 5elee HOD uite Aa 8 2 Advanced Protocol ssl 8 2 Specifying Remote Subnets and Wide Area Networks sssssee 8 3 K EE G21 00 a iodo 8 4 Multiple Network Cards odere teer t Po Ei 8 4 IMS Tdenttby OPUS 8 5 E A L ODE ME Troc tM ned eteuet 8 5 MOOLESTOUDS usada 8 5 Contact Op tHO MS ire cria tapia omaha 8
66. mizes into the system tray when you start it Display splash screen Default e pop displays splash screen when you start it Use English language settings Message Chat Fonts Sounds Directory My Files Do Not Disturb Remote Control Appshare Locations Network My Identity Contact General status History Features Preferences General operation preferences and client options v Run when Windows starts Startup minimized in tray v Display splash screen Use English language settings Confirmations Specify Ehe resulE when selecting exit Fram the close button e Always Ask Always Exit gt Always Minimize Exit confirmations Select one of the following Always Ask e pop displays a confirmation message when you exit the program from the close button Default Always Exit e pop does not display a confirmation message when you exit the program Always Minimize e pop always minimizes to the system tray when you attempt to exit the program from the close button e pop M User Guide 8 7 Chapter 8 Customizing With Options Status Options Status Options The Status options determine what status detail information is displayed within the Directory Enable or disable these options as desired Always show user details Displays all user information including login identity and machine name e Always show contact information for users Displays the user s phone extension and e mail ad
67. n aseo condim 8 9 Features Options aio 8 10 Message OPHONS 2 05 aa 8 12 CME DUOBS A datant E E 8 13 Ponts OPUON Seea E li 8 14 NOUNS DUONS ciao 8 15 Directory O PONS 29 52 9 0 9 bibo coi 8 16 My Ele OPINAS OS 8 17 Do Not Disturb Options as insano ad 8 18 Remote Control Opus 8 20 App hate ODHOBS diana 8 21 Eocations opu on taba as daa 8 22 e pop User Guide List of Tables List of Tables Table 1 Table 2 Table 3 Table 4 Table 1 1 Table 2 1 Table 2 2 Table 3 1 Table 3 2 Table 4 1 Table 4 2 Table 5 1 Table 7 1 Table 7 2 e pop 9 0 enhancements rissie n e e A XiV Useriuide SecHonSi tea pice indo E debi e ette is XV e pop Components and Features cccccoooooooncnncnnnnnnnonnnonnnnnnnnnnnnnnnnanos xvi Benets of sime e PON ados xvil Installation Files os diia 1 2 Pullsdown Menta 2 12 E POP Opio TIDS ToU 2 13 Messa ve op ONS a pai cis danes 3 2 Preferences for receiving messages oooooonnccncnononcnonnnnncnnnnnnnnnnnnnnnnnanos 3 6 lat Teatres eee dative iaa 4 iris Eoo o c 4 10 Remote Control DUUOTS sigst Ie eue etn aes E 5 3 Voice Participantes 7 6 VOCS BONO FEN ET Tr T TA 7 10 e pop M User Guide xi List of Tables xii e pop User Guide Preface About This User Guide Preface About This User Guide Welcome to e pop M a real time communications application from WiredRed Software that allows you to communicate with your co workers instantly e pop provides powe
68. nds to use during a session Select File gt Command amp Control 1 Click on the Add button and Ih is invoked with a button icon 2 Click in the Editbox under HotKey and select a key for example F1 or space from your keyboard 3 Click in the space under Action select the action to be associated with the hotkey from the drop down list for example when pressed toggle listening on channel 4 Click in the space under Value enter the value for example name of channel e pop M User Guide 7 7 Chapter 7 Using Voice Conferencing The e pop Voice Participant Menu Figure 7 7 ts Command amp Control a et x Command amp Control SP Add iN Delete c Import O Action Value thy SPACE when pressed toggle list n E Cancel Add Connection The connection menu is used to specify the address of a new remote server and specify the server connection password Figure 7 8 Connection 3 a x Connection Menu Connection Specify Ehe address of the remote server p Specify the connection password to this server OK Cancel Add Channel The add channel menu is used to add one or more channels to the session Channels are used to create private voice sessions for a group or groups of participants during a voice channel session 7 8 e pop User Guide Chapter 7 Using Voice Conferencing Customizing Voice Conferencing Figure 7 9 Add Channel menu Pr
69. nistrative password can also be set to limit access to options Figure 7 20 Server options tab The Compress selections determine the compression used when data is transmitted across the network e High Compression 4 8kbps e Medium Compression 13kbps Default e Low Compression 32kbps LANs only e pop M User Guide 7 19 Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing 7 20 e pop User Guide Chapter 8 Customizing With Options Chapter 8 Customizing With Options Figure 8 1 Options Overview This chapter describes using Options to customize e pop The options allow you to control the various operating aspects of the e pop program Some of these settings include the fonts sounds and preferences that the program uses Figure 8 1 illustrates the tab options available in the Options menu Message Chat Fonts Sounds Directory My Files Do Not Disturb Remote Control Appshare Locations Network my Identity Contact General Status History Features Network Options Use Network options to specify the default protocol for e pop and the active networks refer to Figure 8 2 The Protocol Selection e pop can use either IPX or IP protocol to communicate over the network Certain features such as application sharing and remote control require the IP protocol It is recommended you use the IP protocol if your network is already configured for IP
70. o join the session directory to join the session AppShare window with Host all buttons are active Participant s AppShare window control buttons are not active grayed out Controlling Access to the Keyboard and Mouse The moderator of the application sharing session can grant or restrict access to the mouse or the keyboard By default the moderator is the only participant with mouse and keyboard control of the host To grant control access to keyboard and mouse 1 Select a user or users in the AppShare participants window 2 Click the Controls On or Controls Off button on the tool bar Selecting Control On provides access to the keyboard and mouse Selecting Control Off removes keyboard and mouse access Note When the Control On button is applied to a participant a ball sphere will be added next to the participants the icon to indicate access Selecting the Control Off will remove access and the ball sphere will be removed Sending a private message You can start a private chat session with another user or users in the same chat session while you are participating 1n a current chat session To send a private message 1 Select a user or users in the AppShare participants window 2 Click on the Private Message button j on the tool bar e pop M User Guide 6 5 Chapter 6 Using Application Sharing Automatic Screen Refreshes 6 6 Starting a private chat session You can start a priva
71. ons Network My Identity Contact General Status History Features Message Chat Fonts Sounds Directory My Files Message Play the Following sound on new messages Continuous Browse Play Chat Play the Following sound on new chat sessions Browse Play Play the Following sound when receiving a chat message Continuous Browse Play e pop M User Guide 8 15 Chapter 8 Customizing With Options Directory Options Directory Options Figure 8 14 Directory Options 8 16 Use Directory options to specify which feature task e pop starts when you select a user or a group in the Directory General Select a the general preferences for the directory Always sort the directory When checked the directory is sorted when selected Feature Select a default feature to be used when double clicking on an object within the Directory Do Mot Disturb Remote Control Appshare Locations Network Ty Identity Contact General Status History Features Message Chat Fonts Sounds Directory My Files General General preferences for the directory Ls Always sort the directory Feature Specify Ehe default feature when clicking an object in the directory e pop User Guide Chapter 8 Customizing With Options My Files Options My Files Options Use My Files options to specify the path to your personal history shortcut and macros files The de
72. operties The connection menu shows the IP address of the remote server hosting the voice session Figure 7 10 15 Connection Properties Option Customizing Voice Conferencing This section describes using options to customize voice conferencing in e pop Figure 7 11 shows the Voice options menu and Table 7 3 gives a brief description of each option tab Figure 7 11 Voice Options e pop M User Guide 7 9 Chapter 7 Using Voice Conferencing Customizing Voice Conferencing Table 7 2 Options Tab Voice Options General Preferences Audio Volume Speech Proxy Other Channels Server 7 10 Preferences Identity Transmit Hotkey Preferences Users Activation DirectX Recording Playback Levels Microphone Preferences Speech Playback Preferences Adapter Special Channels Password Compress Description You can change your identity that other participants will see during the session Select Push to Talk default or Voice Activated Enter HotKey when using Push to Talk Operational preferences Show user statistics version amp packet loss Adjust voice activation sensitivity Select audio option DirectX or Wave Specify recording device Specify playback device Adjust volume of speakers Adjust recording volume Options for speaking user s identity during connect disconnect Options for computer generated voice Specify alternative playback device Specify
73. or select AppShare from the Actions pull down menu 5 Click Make Appshare Host button 6 Invite other users to the application sharing session by e Select objects from the Directory and drag and drop the object s into the AppShare participant s window e pop M User Guide Chapter 7 Using Voice Conferencing Chapter 7 Using Voice Conferencing Overview Figure 7 1 Example of voice conferencing This chapter describes using the voice conferencing function of e pop Voice conferencing allows two or more users to communicate real time through a host networked computer With e pop s voice conferencing feature you can set up a voice conference on a networked host computer and share it with one or more users on client computers The host computer can be your own computer or a remote computer The initiator of the voice conference session is by default the hub or relay of the session All conversation is routed through the host computer and out to all session participants Client Computers User 2 User 3 User 1 User 4 1 Host Computer Voice conferencing can be used for the following train employees or online meetings with participants from various locations or e provide software support remotely Voice conferencing can be combined with the following to add interaction between the host and participants e Instant messaging e Chat conferencing e Application sharing e pop User Guide 7 1 C
74. p Y Advanced Advanced preferences For locations and connecting to Servers v Automatically use the detected server 8 22 e pop User Guide Index Index A adding objects 2 6 adding workgroups 2 3 Application Sharing access 6 5 expelling users 6 4 hosting on your computer 6 2 inviting users 6 4 requirements 6 2 screen refresh 6 6 sending private message 6 5 starting private chat 6 6 typical configuration 6 1 using 6 1 viewer 6 3 application sharing requirements 1 1 AppShare participants window 6 4 AppShare Viewer 6 3 Auto Reply adding 2 9 deleting 2 9 editing 2 9 enabling 2 9 using 2 9 benefits history features xiv internet support xiv locations feature xiv messaging xiv P2P and client server xiv using e pop 3 0 client xiv voice conferencing xiv what s new xiii buttons Auto Reply 2 9 control off 6 5 controls on 6 5 Do Not Disturb 2 9 expel 6 4 locations 2 7 private chat 6 6 private message 6 5 Status 2 10 C Changing Status adding 2 10 deleting 2 10 editing 2 10 Chat do not disturb 8 18 Command and Control 7 7 creating 2 6 creating nested 2 6 D deleting workgroups 2 3 directory installing e pop client 1 2 Directory objects group users 2 2 TM e pop User Guide Index 1 Index Index 2 NDS Network 2 1 NT Domains 2 1 users 2 1 2 2 work groups 2 2 workgroups 2 1 E e pop basic features 2 12 Main Menu 2 1 menu functions 2 1 the directory 2 1
75. pter 2 e pop and the Directory Setting up your Locations Setting up your Locations There are several location options for running e pop client which includes Direct connection to server Dial up RAS connection to server Dial up networking connection to server Peer to peer P2P When you start e pop client for the first time you will receive the message in Figure 2 5 e pop has detected a server on your network Figure 2 5 Location Message Answer Yes and your system will close e pop click on the e pop icon to restart and e pop will connect with the detected server Answer No and e pop is activated on your system in the peer to peer mode To set a default location or add and delete a location use the Locations button 7 An e pop server was detected on the network e pop must be closed and restarted to connect to this server Okay to close e pop Yes Cancel Using the Locations Button From the Directory tool bar use the locations button jg or select the location from a Edit pull down list refer to Figure 2 6 and to one of the following Select a new location Add Delete or Rename a location Click the Connect button to connect to the new location e pop M User Guide 2 7 Chapter 2 e pop and the Directory Setting up your Locations Figure 2 6 Locations Figure 2 7 Properties menu 2 8 Fi Locations ES xl Locations a Select your location From the Following list to eith
76. ption the delete button will appear when selecting items in a history folder x Message Chat Fonts Sounds YE My Files Do Mot Disturb Remote Control Appshare Locations Network My Identity Contact General Status um Features General General preferences for user personal message history Enable History Deleting Specify Ehe preference when deleting ibems From a history Folder o Always Ask gt Always Delete Never Delete Show delete button on the toolbar Ok Cancel e pop M User Guide 8 9 Chapter 8 Customizing With Options Features Options Features Options Use Features options to enable or disable certain features of e pop on your local installation or require a confirmation before allowing a feature to be performed on your computer Enabled To disable features remove the check next to a particular feature You are removing the ability for the feature to be performed to your computer Confirmations By placing a check next to a feature you can require a confirmation before a feature 1s performed on your computer This is useful in selecting features such as remote control but not without first obtaining permission from the user Figure 8 9 Features Options Message Chat Fonts Sounds Directory My Files Do Mot Disturb Remote Control Appshare Locations Network My Identity Contact General Status History Features Enabled Specify those
77. r a specific object or everyone who is a member of a NetWare based group Windows NT 2000 Domain Network The Windows NT 2000 Domain network object displays in your e pop directory if your system is logged into an NT 2000 Domain Your default domain and all user e pop User Guide Chapter 2 e pop and the Directory The Objects in the Directory and group objects are displayed in the Directory for the default domain You can also display additional trusted domains See the Domain section of the e pop control panel for more information on specifying and enabling trusted domains e pop obtains the information for the Domain from the domain controller Windows does not always locate the closest domain controller when retrieving objects for the domain It is recommended for Windows 95 95 NT 2000 and ME that you use the e pop Control Panel to specify the name of the local domain controller This is especially important when the local area network does not contain a PDC and only contains a BDC Group Objects Using Group objects is a method of using a hierarchal tree organizational structure e pop can organize users under multiple tree type objects at any level Users can appear under various objects at different positions in the directory tree This makes it possible to organize users by location department and job classification Group management is both centralized server level and de centralized user level By allowing de central
78. rful capabilities such as instant messaging chat and application sharing without a complicated setup or installation Working with your company network e pop is the ultimate application for communications in the office Audience The intended audience for this guide 1s the user at the client level Some material will be of interest to administrator as well Releases Covered in this Guide This guide covers Release 3 0 of WiredRed s e pop client software What You Should Know This guide assumes you have e Basic computer knowledge e Experience using the keyboard and mouse e Familiarity with Graphical User Interfaces GUIs e An understanding of the Windows Operating System e Familiarity with network protocols What s New WiredRed s e pop 3 0 client software 1s the most comprehensive real time communication product for collaboration The new version 1s delivered with new and improved features and functionality including instant messaging e status e groups e chat e voice conferencing e pop M User Guide xiii How this Guide is Organized e pop 3 0 Client Table 1 lists a brief description of the new enhancements delivered with the e pop 3 0 client Table 1 e pop 3 0 enhancements xiv New Locations connect to your office e pop system from any location Improved messaging Improved macro shortcut and message storage history features Complete support for Internet connections Integrated voice
79. rted with e pop e pop and the Directory Using Instant Messaging Using Chat Conferencing Using Remote Control Using Application Sharing Using Voice Conferencing Options Description Describes the organization of this User Guide components features and benefits of using e pop Describes installing e pop including requirements program files and steps for installing and starting e pop on a local computer Describes the basic components of e pop including the main menu the directory basic features and options This chapter describes sending and receiving instant messages This chapter describes using chat conferencing This chapter describes using the remote control feature of e pop This chapter describes using the application sharing function of e pop This chapter describes using the voice conferencing function of e pop This chapter describes the options available for customizing e pop client e pop M User Guide XV Components and Features Components and Features The e pop application includes the following components and features Table 3 e pop Components and Features Feature Status and Presence Instant popup messaging Text conferencing and chat Application sharing Remote control Voice conferencing Xvi Description Automatically track the status and availability of co workers using the status features of e pop A variety of short status messages can be displaye
80. ry a My Shortcuts ES ie a sil Ut Status Available and options Help Macros Meeting Phone message A Directory EHE Users EE s5 Domain Compose Get messages The e pop Directory To display the Directory click Directory on the e pop tool bar The Directory contains three kinds of objects users workgroups and domains e Users are individual users of e pop e Workgroups are created by users within the identity page of Options A user may be included in more than one workgroup NT Domains objects are displayed in your e pop directory if your system is logged into an NT 2000 Domain Your default domain and all user and group objects are displayed in the Directory for the default domain e NDS Network objects display if your system is logged into a NetWare based server and you are operating the Novell supplied clients for NetWare e pop User Guide 2 1 Chapter 2 e pop and the Directory The Objects in the Directory The Objects in the Directory Figure 2 2 Directory Objects Depending on your configuration of e pop the e pop Directory displays the objects detected and the directory information that 1s accessible to you Every object displayed in the e pop directory is an object that can be used with the various features provided It is important to understand the different objects and what they represent CET SANNA Users m Administrator A dministratar
81. t name Font size Font style Alignment Bullets Color messages 3 4 e pop M User Guide Chapter 3 Using Instant Messaging Sending a message Adding images to messages You can send images with your messages as file attachments or you can paste them directly into the text of your message To add an image directly 1 Copy the image you want to add 2 Paste it into the message Note To embed images into messages you must first enable this feature using the e pop Control Panel feature called Enable pasted bitmaps in messages Adding Quick Reply buttons You can send a message with multiple pre defined quick reply buttons When the recipient receives the message the recipient can click the Instant Reply button to immediately reply to your message To add the buttons to your open message 1 Click on the Instant button on the tool bar of the message window 2 Click on the Add Instant Reply button 1 at the bottom of the message Figure 3 5 Hi Add Instant Reply Button B pel Add Instant Reply button Button Specify Ehe text displayed on the instant reply button Nes I will attend OK Cancel 3 Type in the reply message that you want to appear on the button 4 Click OK The Instant Reply button messages will be added to the right of the Add Instant Reply button at the bottom on the message screen Figure 3 6 2 Yes Twill attend Mo Ihave Conflict Please send minutes of meeting Instant Reply buttons Note You can
82. te chat session with another user or users in the same chat session while you are participating 1n a current chat session To start a private chat session 1 Select a user or users in the AppShare participants window 2 Click on the Private Chat button iii on the tool bar Automatic Screen Refreshes Most applications automatically transmit their real time changes to the viewers of the application sharing session However some applications use special techniques that do not refresh the viewers In these cases you can control whether or not the screen refreshes and how often these updates occur To activate the automated screen refresh option 1 Click the Options button 2 Click the AppShare tab 3 Click Refresh screen every X milliseconds Hosting Application Sharing on a Remote Computer You can dedicate computers on your network for application sharing purposes These machines can act as hosts for anyone on the network To host application sharing session on a remote computer 1 Select a remote computer or workstation to host the application sharing session from the Directory 2 Start the application you want all participants to view For example Microsoft Word presentation or other software application Refer to Figure 6 2 3 Select the Conference button 4 Start Application Sharing using one of the following click on the AppShare icon or right click and select AppShare from the drop down menu
83. ted voice If you have more than one playback device installed use Playback to select the alternative device SB Live Wave Out 1080 hd 9 ca e pop User Guide 7 15 Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Proxy options tab Specify options when operating behind a gateway proxy firewall etc Figure 7 17 Proxy options tab 7 16 e pop User Guide Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Other options tab Use this section if you have multiple network cards installed in your computer and have older sound cards or have a low speed connection Figure 7 18 Other options tab Use default route e pop User Guide 7 17 Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Channels options tab e pop gives you the flexibility to break up a voice conference into channels Channels can be used to divide a large group on a voice conference into smaller groups Each channel can communicate at the same time but only be heard in his her channel Figure 7 19 47 Options Channels options tab 7 18 e pop User Guide Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Server options tab When setting up the e pop voice conferencing server you can protect the session with a password If someone wishes to join the voice conference he she will need the password An admi
84. tions Messages Chat Fonts Sounds Directory My Files e pop User Guide Description Specifies which features are enabled for your computer Preferences for chat and messages when Do not disturb 1s activated Preferences for remote control options Preferences for application sharing Preferences for whether location 1s automatic at startup or prompted Preferences for displaying messages Preferences for chat sessions Preferences for display of messages chats and Directory Preferences for sounds played for new messages and chat sessions General preferences for the Directory Location for storing personal history shortcuts and macros Chapter 3 Using Instant Messaging Chapter 3 Using Instant Messaging This chapter describes sending and receiving instant messages including e adding or removing recipients e adding file attachments customizing messages with fonts graphics and macros and forwarding and storing messages Figure 3 1 illustrates the e pop window with messaging Figure 3 1 Messaging File Edit Actions Help Options aE Directory p My Shortcuts T s a Macros Telephone Call Meeting Auto Reply ve Status Directory Compose icon Select to compose a p new message El Users Administrator Administrator WwIREDRED NT1 Av z H ALLEM S LAPTOP fallen 4LLEN S LAPTOP Ofline 1 B My 4 LLEN S NT4 rallen ALLEM S NT4 Offl
85. tions e Invite other users to join the chat session e Expel users e Give other chat participants privileges to invite others e Assign other users as moderators The moderator uses this button to grant permission to other chat participants to invite others to join Chat room at initiation is private The moderator uses this buttonto change the private chat room to a public chat room Used to set a password on the chat room session Expels a user from a chat session Completely closes the chat session for all participants Changes the title of the chat room Chapter 4 Using Chat Conferencing Starting a chat session Starting a chat session To start a chat session 1 Select the Conference button 2 Select the object s from the directory to participate in the chat session 3 Click the Chat icon or right click and select Chat from the pull down menu Figure 4 1 Starting a Chat session Conference button Chat Icon File Edit Actions Help 16 Options als Directory a Ci My Shortcuts a ES ell IT Be d Administrator Administrator WIREDRED NT1 Availab Chat rooms L 0 ALLEN S PC allen ALLEN S PC Offline 10 42 21 AM B BUDDY buddv BUDDY Available 2 28 26 PM be A COLLIN colin COLLIN Available 1 12 05 PM Re Collin Home fcolin COLLIN Offline 11 33 44 PM a A GREG S PC greg GREG S PC Available 8 34 36 AM Chat Rooms 2 Be
86. tistic s of each user during the voice conference Show Version gives the version of e pop being used and the Show pack loss statistics indicates the amount of voice transmission 1s being dropped 7 12 e pop User Guide Figure 7 14 Audio options tab Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Activation selection is to adjust the level or sensitivity of the microphone If you speak softly or have a loud voice adjust accordingly Audio options tab Specify whether audio uses DirectX or the Windows preferred wave device Select the Recording playback sound device for your machine Note If DirectX for audio input is grayed out DirectX 1s not installed on your PC se Directs for audio MpuE B Live Wave In 1080 SB Live Wave Out 1080 d e pop User Guide 7 13 Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Volume options tab Use to adjust the volume of the speakers and adjust the audio volume of the microphone Figure 7 15 ff Options Volume options tab 7 14 e pop User Guide Figure 7 16 Speech options tab Chapter 7 Using Voice Conferencing Selecting Options for Voice Conferencing Speech options tab Use the options in the Preferences selection to disable the speech features or speak the identity when connecting and disconnecting The Speech selection is used to specify the gender of the computer genera
87. user in a chat session starts typing his or her name displays in blue To view text as a user types e Click the Expand Users E button Change the view of the chat windows You can customize your view of the chat session with the various options on the chat tool bar The options include e rotating the window and e displaying the system related chat messages Rotate Changes the position of the chat session and the user s listing between horizontal and vertical Figure 4 2 illustrates the default position of the chat window Status of Chat Participants 1s not part of the window when rotated al SR rq lE lt p EE rrepeta Status window of p Tempi has joined E system messages Templ is listening vw Text chat window for viewing session messages Text window for composing and sending chat messages e pop User Guide Chapter 4 Using Chat Conferencing Inviting a user into a chat session System messages for the chat session When system messages are activated the chat session displays the activity in the chat room such as User A just joined the chat room or User B has been expelled You can use the Hide System button F from the chat window tool bar to turn this option on and off during the chat session Inviting a user into a chat session You can invite additional participants into an already active chat room provided you have either moderator or add participant privi
88. y Files General General preferences For the directory Always sort the directory Feature Specify Ehe default Feature when clicking an object in the directory N You can change the default feature to chat remote control or any other e pop feature 1 Select Options 2 Select the Directory tab Select a default feature from the drop down menu Note When a feature is selected you can double click on a directory object to start the feature and invite participants Message Default enabled when application is installed e Chat e Remote Admin e Remote Control e AppShare e Voice Conference 4 Click OK For example 1f you specify Message the Instant Messaging compose window appears when you double click on an object in the Directory e pop M User Guide 2 11 Chapter 2 e pop and the Directory Basic e pop Features Basic e pop Features The basic user features include the following e Instant Messaging e Chat Conferencing e Application Sharing e Remote Control e Voice Conferencing The Pull Down menus Use the pull down menus to access the features available in e pop Table 2 1 1s a list of the pull down menus and what the menus include Table 2 1 Pull Down menu Actions Available Pull down menus File New Message Macro Exit Edit Cut Copy Paste Delete Rename Locations Action Message Chat Remote Admin Remote Control App Share Voice Conference Options Help Contents and In

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