Home

Fanvil X3 User Manual

1. gt PHONEBOOK gt NETWORK x3 MAC Address 0 38 3e 0d bb fc gt CALL LOGS IP Address 192 168 137 148 Subnet Mask 255 255 255 0 gt HELP Default Gateway 192 168 137 1 Se a Sp Fe LE l Select Line number Li Wi Figure 75 Web Call Entering Number and Select Line 8 3 SYSTEM Information User can get the system information of the device in this page including m Model Hardware Version Software Version system Uptime The system running time since booting up Last Uptime The last system running time VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 And also summarization of network status m Connection Mode MAC Address IP Address Subnet Mask Default Gateway 8 4 SYSTEM User Profiles User may change his her web authentication password in this page For users with Administrators privilege the user can also manage user accounts by adding or deleting user account and assign privilege and password to new account 8 5 SYSTEM Configurations Users with Administrators privilege can export or import the device configuration in this page and reset the device to factory default 8 6 SYSTEM Upgrade The device supports online upgrade by manually or periodically checking the software release version on the cloud server Meanwhile user can also upgrade the phone manually by downloading software from the cloud server when
2. Press Ei Edit button to edit the call forward settings Select the call forward type with up down navigator keys Click E Edit button to configure the call forward number and delay if applicable Browse the setting parameters with up down navigator keys and enter required information VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When done press OK button to save the changes La Call forward L1 Jenny Lee L2 8000 Figure 69 Select Line for Call Forward Configuration DIr Call forward Unconditional On Busy gt Figure 70 Select Call Forward Type Laj Activate Sl ew Ll Figure 71 Activate Call Forward Lad 01 Number 0708031111 l SJ Te Te Figure 72 Configure Call Forward Number La 01 Delay time After 5 seconds ER Figure 73 Set Delay Time for Call Forward on No Answer VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 7 Phone Settings 7 1 Adjust Audio Volume When the device is in the default standby mode Press soft button More till you find the Settings button Press Settings button and More till you find Eu Volume Adjustment button Press Volume Adjustment button use the up down navigator keys to select the audio channel and press Left or Right buttons to adjust the audio volume amp Save the adjustment by pressing OK when done 7 2 Set
3. 44 0 1245 808195 Fax 44 0 1245 808299 Table 10 Status Prompt and Notification Icons NeworcDiscomectes gt Ca neie Fast Now voice message wating onLinet Cam Now voice message wating onLine Fae Now voice message wating on Linetandne tt zesin SSS Gr DoNotDistwacivaedonLine gt OI DenorDisurbaeivaedon inet andline wossten gt A use d cairo ine aay d cating Line Gualiy average gt d camote gt d cating Line Guaity Baa Comnestoniost 4 vo CE t a wowe VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Table 11 Operation Icons EE z abc Lower Case ALongpressnghabes HEG Upper Case ALongpressinghabes OOOO OO EA v gt lt VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Table 12 Call Progressing Icons Call Hold Hoas Q mies temwen SSS O Table 13 Main Menu Icons Phonebook Long pressed Cloud Phonebook Call Logs H came OOS A Kl Lock phone Long pressed Key Table 14 Second Level Menus naspa t Arcan woms SSS b Play Voice Message Long pressing Key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 9 sctusrpncode Moran KO _ ger VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Appendix IIl Text Input from Keypa
4. Icon Illustration User can also get the icon illustration on the phone by long pressing button 3 or soft button Help In some screens there are more items or long text to be displayed which could not fit into the screen They will be arranged in a list or multiple lines with a scroll bar If user sees a scroll bar user can use up down navigator buttons to scroll the list By long pressed the navigator keys user can scroll the list or items in a faster speed lt Not used gt Figure 7 Vertical Scroll Bar 4 4 Web Portal User can also use the device s web portal to manage or operate the device User should open the device s web portal page by entering the device s IP address in a browser To get the device IP address user could press the soft menu button 8 Information or by long pressing button gl VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Model X3 Mode DHCP IP addr 192 168 137 90 l ee Figure 8 Check the Device s IP Address The first screen of the device s web portal is the login page Logon C f O 192 168 137 90 l 3 R Password Language Figure 9 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and password are both admin For the detail of web portal operations please refer to 8 Web Portal VolPon www voipon co uk sales voipon co uk
5. Username Enter the username of the service account Display Name Enter the display name to be sent in a call Authentication Name Enter the authentication name of the service Authentication Password Enter the authentication password of the service SIP Proxy Server Address server Outbound Proxy Address Enter the IP or FQDN address of outbound Realm Enter the SIP domain if requested by the service Activate Whether the service of the line should be Codec Settings Set the priority and availability of the codecs by adding or remove them from the list Advanced Settings Call Forward Unconditional Enable unconditional call forward all incoming calls will be forwarded to the number specified in the next field Call Forward on Busy Enable call forward on busy when the phone is busy any incoming call will be forwarded to the number specified in the next field Call Forward Number for Busy Set the number of call forward on busy Call Forward on No Answer Enable call forward on no answer when an incoming call is not answered within the configured delay time the call will be forwarded to the number specified in the next field Call Forward Number for No Answer Set the number of call forward on no answer Call Forward Delay for No Answer Set the delay time of not answered call before VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Enable Hotline Enable hotline configuration
6. al Sail a AN Fe LE l Select Line number Li Wi Figure 75 Web Call Entering Number and Select Line 8 3 SYSTEM Information User can get the system information of the device in this page including m Model Hardware Version Software Version system Uptime The system running time since booting up Last Uptime The last system running time VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 H Advanced Features 9 1 User Profile The device allows user to create up to five user accounts and each user account will have its own User Profile This allows multiple users to use the same device without sharing personal information such as phonebook call logs line accounts etc There are two types of user privilege Administrators and Users If a user account is created as Users privilege this account will have limited accessibility to the device and cannot change some device settings The user account can be used to operate the device or access the device web portal by login to the device or its web The authentications for device operation and web are different To operate the device user may be required to input user PIN code if a user PIN code is set or user can operate the phone directly by switching to the user profile of his hers if PIN code is not set On the hand each user should log in to device web portal with his her username and web password The u
7. button in standby screen d CH Cloud Phonebook Tokyo Office En Te ele Figure 54 Cloud Phonebook List 6 3 1 Configure Cloud Phonebook User may configure up to 8 cloud phonebooks Each cloud phonebook must be configured with an URL where an XML phonebook is stored The URL may be based on HTTP HTTPs or FTP protocol with or without authentication If authentication is required user must configure the username and password To configure a cloud phonebook the following information should be entered VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Phonebook name must Phonebook URL must Access username optional Access password optional Phonebook name O fee Le Figure 55 Configure Cloud Phonebook 6 3 2 Open Cloud Phonebook In cloud phonebook screen user can open a cloud phonebook by pressing OK button The device will start downloading the phonebook If it takes too long user may click Ed Cancel to cancel the downloading If downloading failed user will be prompted with a warning message Once the cloud phonebook is downloaded completed user may browse the contact list and dial the contact number same as in local phonebook User can press Add to Phonebook button to add the cloud contact to local phonebook d nn CH Cloud Phonebook Downloading cloud phonebook HQ Figure 56 Downloading Cloud Phonebook Figure 57 Br
8. ees Figure 64 Configure DND on Line1 Jenny Lee 12 35 46 PM 2014 01 20 eS Tet gt Figure 65 DND Enabled on Line2 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 7 Auto Answering User may enable auto answering feature on the device and any incoming call will be automatically answered not including call waiting The auto answering can be enabled on line basis To quickly enable or disable the auto answering on both lines When the device is in the default standby mode Press soft button More till you find the Auto answering button l Press Auto answering button to enable auto answering on both line and icon 4 will be displayed on the screen l Press Auto answering button again to disable auto answering on both line and icon 4 will be disapeared The default auto answering delay is 5 seconds Jenny Lee 12 35 46 PM 4 2014 01 20 S it ao gt Figure 66 Auto answering Enabled on Both Lines If user wishes to enable or disable auto answering on a specific line or change the auto answering delay time user could change the auto answering configuration in line configurations amp Long pressed 1 or L2 line key to open the line configuration screen NOTICE If user has set PIN code user must enter correct PIN code first before editing line configurations Press up navigator key once the Auto answering setting is the l
9. the device will dial to the specific number immediately at audio channel opened by off hook handset or turn on hands free speaker or headphone Enable Auto Answering Enable auto answering the incoming calls will gege Auto Answering Delay Set the delay for incoming call before the system ee Seige Subscribe For Voice Message Enable the device to subscribe a voice message waiting notification if enabled the device will receive notification from the server if there is voice message waiting on the server Voice Message Number Set the number for retrieving voice message Voice Message Subscribe Period Set the interval of voice message notification ne anne Enable DND Enable Do not disturb any incoming call to this nn Blocking Anonymous Call Reject any incoming call without presenting MN a ree Use 182 Response for Call waiting Set the device to use 182 response code at call M nein Anonymous Call Standard Set the standard to be used for anonymous Use Quote in Display Name Whether to add quote in display name i e Fanvil vs Fanvil Ring Type Set the ring tone type for the line Set the type of call conference Local set up call Conference Type conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server VolPon www voipon
10. 14 Figure 6 Screen Layout Default Standby Gcreen ee ccccscccceesssseeceeessseeeeeeessseeeeeeens 16 HUE NN Alls CUO Ba cra case E vest seind aaa wsteetcouutoutsnweseutaese once 17 Figure 8 Check the Device s IP Address rrnrrnnrnnnnnnrrnnnennnvrrnrrnnnnnrrnrrrrnnnrnnnsnnnnnnrnnsrnnnnnnnnsnnnnnns 18 Figure 9 Web Portal Login Te CN 18 Figure 10 Configuration Wizard Select Language cc ccccsccccecessseecceeesseeeeeeesssseeeeeens 20 Figure 11 Configuration Wizard Configure Network rrrrrnnrrrrrannvvrrnrnnvrrrnnnnrrrrrnnvrnrnrnnvnnrnnnns 21 Figure 12 Configuration Wizard Configure met 21 Figure 13 Configure Line1 with Service Provider Provisioning c ccccsscccceesseeeeesseeeeees 21 Figure 14 Choose Service Provider from fest 22 Figure 15 Enter User Account Name or Phone Number 22 Figure 16 Enter Account Password srrrrrrnnnnnvvrnrnrnnnrrverrernnvrrrrrennnnvvenrernnnrvnsssssnnnrnssssnnnnsnssssnnnn 22 Figure 17 Configure Line1 with Private Server Provisioning rrrrrrrrnnrrrrrnnvrrrrrnnvrnrrnnnvnnnennnr 22 Figure 18 Enter the Private Server Address 0 nsssonnesssnesessssesesssseseesssssresssserressssrresssserrese 23 Figure 19 Enter User Account Name or Phone Number 23 Figure 20 Enter Account Password een 23 Figure 21 Select Manually Configure ccc cccssssccccessssececcessssscecceessseeecceesssseeeceessseeeeeeens 23 Figure 22 Configuration Wizard Set UlserniN ccccc
11. Line1 Jenny Lee 12 35 46 PM 2014 01 20 KE Tet gt Figure 65 DND Enabled on Line2 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 7 Auto Answering User may enable auto answering feature on the device and any incoming call will be automatically answered not including call waiting The auto answering can be enabled on line basis To quickly enable or disable the auto answering on both lines When the device is in the default standby mode Press soft button More till you find the Auto answering button l Press Auto answering button to enable auto answering on both line and icon 4 will be displayed on the screen l Press Auto answering button again to disable auto answering on both line and icon 4 will be disapeared The default auto answering delay is 5 seconds Jenny Lee 12 35 46 PM 4 2014 01 20 S it ao gt Figure 66 Auto answering Enabled on Both Lines If user wishes to enable or disable auto answering on a specific line or change the auto answering delay time user could change the auto answering configuration in line configurations Long pressed L1 or L2 line key to open the line configuration screen NOTICE If user has set PIN code user must enter correct PIN code first before editing line configurations Press up navigator key once the Auto answering setting is the last setting in line configuration Pres
12. PoE power supply at power failure on the power adapter Please use the power adapter supplied by Fanvil and the PoE switch met the specifications to ensure the device worked properly VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 3 2 Desktop and Wall mount Installation The device supports two installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below picture to install the device Figure 1 Desktop Installation To mount the device on the wall please follow the instructions in below picture ll heal at EE afale Ki p Pr Figure 2 Change handset hook to wall mount mode VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Figure 3 Wall mount Installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture DC 5V Figure 4 Connecting to the Device NOTICE Power adapter is optional for X3P model VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 4 Introduction to the Phone User Interface D Soft menu Buttons 2 Standard Telephone Keys 3 Up Down Navigator 4 Line keys 5 Redial Long pressed Call logs Hands free Speaker Headphone Long press to switch 7 Volume Low Left Navigator Microphone Mute Volume
13. Ring Tone Volume and Type When the device is in the default standby mode Press soft button More till you find the Settings button Press Settings button and More till you find Ring Settings button Press Ring Settings button use the up down navigator keys to change the ring type and press Left or Right buttons to adjust the ring volume amp Save the settings by pressing OK when done 7 3 Adjust LCD Contrast When the device is in the default standby mode Press soft button More till you find the Settings button Press Settings button and More till you find Ca Adjust LCD Contrast button Press Ca Adjust LCD Contrast button press Left or Right buttons to adjust the LCD contrast amp Save the adjustment by pressing OK when done VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 7 4 Set Device Time Date When the device is in the default standby mode Press soft button More till you find the Settings button Press Settings button and More till you find Time Date Settings button Press Time Date Settings button use up down navigator keys to edit the time date parameters and save the settings by pressing OK when done Table 1 Time Settings Parameters Enable SNTP Enable network time synchronization via SNTP protocol default enabled SNTP Server SNTP server address Enable 12 Hour Clock Display the clock
14. Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the device in the web page Network gt VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when system rebooted until user disable it manually VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 10 Trouble Shooting When the device does not work properly users may try the following methods to recover the device or gather relative information and send an issue report to Fanvil support 10 1 Get Device System Information Users may get the device system information by pressing Settings gt 8 Information The following information will be provided Model Netowrk Connection Mode IP Address MAC Address Hardware Version Software Version system Up time Last System Up time 10 2 Upgrade to the latest software Fanvil will keep publishing software update to fix bugs and improve device features The device will check for new software release on Fanvil cloud server automatically and periodically If there is a newer software version published the device will prompt a message and ask whether user would like to upgrade to the latest version User may choose to omit the update and the device will
15. Tel 44 0 1245 808195 Fax 44 0 1245 808299 83 Frontdesk 8300 Tech Support 8324 O Oo amp Figure 40 Dialing a Number before Audio Channel Opened WR Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset turning on the hands free speaker or headphone by pressing hands free button or line key and then dial the number with one of the above methods When number dialed completed user can press OK button or line keys to call out or the number will be dialed out automatically after timeout CU 83 Frontdesk 8300 Tech Support 8324 a tf amp Figure 41 Dial a Number after Audio Channel Opened NOTICE For some users who get used to dial a number immediately by pressing key the user must login to the web to enable Press to Send option in page Phone gt Feature gt Common Settings and apply it VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Cancel Call While calling the number user can press Ed Cancel button or close the audio channel by put back the handset or press the hands free button to drop the call LIN Frontdesk Figure 42 Calling Remote Party H Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 43 Incoming Call Screen U
16. Tel 44 0 1245 808195 Fax 44 0 1245 808299 Step 1 Select display language of the user interface X3 supports multi language display and user interface Since v1 3 0 English Simplified Chinese Traditional Chinese Russian Italian Turkish Japanese Deutch Dutch and Spainish has been supported and there are more language to be translated and supported The default language of the device is English User may change the language by pressing Ea Edit button select the language and click OK to save the changes When user selected to change the language for the first time the system will check if there is an updated fontset If there is a new fontset the phone will try to download new fontset from the Internet this may take tens of second and user may cancel the fontset update manually if user do not need the update however some of the languages might not be displayed correctly or will not be offered for options Once the display language has been set or user does not wish to change the language user can press Gad Next button to move on to the next configuration NA Language English E S o_ Figure 10 Configuration Wizard Select Language Step 2 Configure network connection mode There are three network connection modes DHCP Static IP and PPPoE default is DHCP User may change the connection mode by pressing e Edit button select the connection mode enter relative information and click O
17. co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Transfer Timeout Set the timeout of call transfer process Response Single Codec If setting enabled the device will use single codec in response to an incoming call request Use Feature Code When this setting is enabled the features in this section will not be handled by the device itself but by the server instead In order to control the enabling of the features the device will send feature code to the server by dialing the number specified in each feature code field Disable Blocking Anonymous Call Specific Server Type set the line to collaborate with specific server type this is to be address more in X3 Administration Guide Registration Expiration Set the SIP expiration interval Use VPN Set the line to use VPN restrict route Convert URI Convert not digit and alphabet characters to hh hex code DTMF Type set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send and amp or 10 MN _ iarer Moan evoente Transport Protocol Set the line to use TCP or UDP for SIP IT Jee SIP Version Set the SIP version Enable DNS SRV Set the line to use DNS SRV which will resolve the FQDN in proxy server into a service list VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Keep Alive Type Set the line to use dummy UDP or SIP OPTION ees o Set the keep alive packet t
18. configured with up down navigator keys Press Edit button to edit the call forward settings Select the call forward type with up down navigator keys Click Ei Edit button to configure the call forward number and delay if applicable Browse the setting parameters with up down navigator keys and enter required information VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When done press OK button to save the changes Laj Call forward L1 Jenny Lee L2 8000 Figure 69 Select Line for Call Forward Configuration Lag 01 Call forward Unconditional On Busy Figure 70 Select Call Forward Type L Activate l ME Figure 71 Activate Call Forward Lj Number 0708031111 l E TI et vv Figure 72 Configure Call Forward Number La Delay time After 5 seconds Ah Figure 73 Set Delay Time for Call Forward on No Answer VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 vor gt C f D 192 168 137 148 x oe iD Line 1 Jenny Registered Fanvil Line 2 8000 Registered E x3 Information User Profiles Configurations Upgrade Auto Provision Tools System Tate Model x3 Fein e admin gt PHONEBOOK MAC Address 0c 38 3e 0d bb fc gt CALL LOGS IP Address 192 168 137 148 Subnet Mask 255 255 255 0 gt HELP Default Gateway 192 168 137 1
19. line key to make new call on specific line Then dial the number the same way as making a phone call Another alternative for making second call is to browsing phonebook or call logs and dial out from the selected number When user is making a second call with the above methods the first call could be place on hold manually first or will be put on hold automatically at second dial m Switching between Two Calls When there are two calls established user will see a dual calls screen as the following picture i Al A 11 05 17 24 Frontdesk 60100 L1 Call hold L1 00 00 35 tb 99 34 gt Figure 46 Dual Calls In the dual call mode two connection quality indicators will be shown Each corresponds to one of the calls User may switch call focus by pressing m Hold button m Ending One Call User may hang up the current talking call by closing the audio channel or press Hang up Current Call button The device will return to single call mode in holding state User can resume the VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 other call by pressing kl Resume button 6 1 2 Join Split Two Calls 3 way Local Conference In the dual call mode user can join two calls into a conference call by pressing i Merge Calls button When two calls are joined user can split them by pressing 114 Split Calls ig alal 11 05 17 27 Frontdesk 60100 L1 00 10 58 L1 00 03 35
20. 08195 Fax 44 0 1245 808299 Contact Name Phone Number Phone2 Number Phone3 Number Ring Tone Contact Group Figure 50 Add New Contact User can edit a contact by pressing Ea Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press KE Delete button and confirm with Yes 6 2 3 Add Edit Delete Group User can open the group list by pressing WEN Contact Group button in phonebook screen By default there is only one system contact group Recently Dialed Contacts RDC in the group list The RDC is a contact list of recently dialed contacts maintained automatically by the system NOTICE The Recently Dialed Contact RDC group is a special group that user cannot edit or delete it User can create his her own groups edit the group name add or remove contacts in the group and delete a group To add a group press Add button To delete a group press KE Delete button VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 To edit a group press rd Edit button Business Famil 5 v Figure 51 Group List 6 2 4 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening the group in group list with OK button Business Figure 52 Browsing Contacts in a Group When user is browsing contacts of a group user can also add or
21. High Right Navigator Figure 5 Keypad The above picture shows the keypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing function User can press and hold the key for 1 5 seconds to trigger the long pressed function VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 4 Introduction to the Phone User Interface 1 Soft menu Buttons 2 Standard Telephone Keys 3 Up Down Navigator 4 Line keys 5 Redial Long pressed Call logs 6 Hands free Speaker Headphone Long press to switch 7 Volume Low Left Navigator 8 Microphone Mute 9 Volume High Right Navigator Figure 5 Keypad The above picture shows the keypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing function User can press and hold the key for 1 5 seconds to trigger the long pressed function VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Soft menu Buttons These four buttons provide different functions corresponding to the soft menu displayed on the scree
22. If power cord or plug is impaired do not use it it may cause fire or electric shock Do not drop knock or shake the phone Rough handling can break internal circuit boards This phone is design for indoor use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below OC or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock and breakdown Do not use harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with a soft cloth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug it may cause an electric shock Do not install this phone in an ill ventilated place You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 2 Overview X3 is the new Internet generation telephone designed to replace traditional PSTN telephone in the office or at home In comparison to the circuit switched PSTN network IP telephony is more complic
23. K to save the changes When done press mmj Next button to move on to the next configuration or Previous button to go back to last configuration if user wishes to change it VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 oi ae Network DHCP KA A AE A Figure 11 Configuration Wizard Configure Network Step 3 Configure service on Line1 At this step the wizard will help user to configure the IP telephony service on Line1 There are three options Service Provider Private Server and Manually Configuration which will be described below Sa Line1 configurations Manual Configuration KA A JE Figure 12 Configuration Wizard Configure Line m Service Provider The Service Provider option provides users the easiest way to configure line service User only needs to enter the username or phone number and the account PIN code provided by service provider The device will connect to the service provider s server with the account authentications If authentication passed the service provider s server will provision the configurations of the user s account to the device Service provider SI Private server gt Manually configure LI Figure 13 Configure Line1 with Service Provider Provisioning VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 US ITSP1 b US ITSP2 Ze ITSP1 Figure 14 Ch
24. User Manual X3 Document Version 1 2 Software Version 1 3 0 Release Date 2015 02 28 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Table of Content Wie UE 5 TNS 8 1 SEE ea PE seneweueacdaean E 9 2 GE WG W EE EE NN NNN 10 3 JE CU e EE NE 11 3 1 Use PoE or external Power Adapter EE 11 3 2 Desktop and Wall mount Installaton cc ccccccccceeeeeeeeeaeeeseeeeseeeeseeeeseeeeseeeeseeeees 12 4 Introduction to the Phone User Interface rrrnnnnnxnrnnnnnnnnnnnnnnnnnnnvennnnnnuvennnnnnnnvennnnnnnnnennnnnn 14 Me WRG VO ACs EEE 14 4 2 Using Handset Hands free Speaker Headphone rarrrnnnnnnnnnnnrnnnnnnnnnnnnnnnnnnnnnanennnn 15 4 3 Screen User Interface rrrannrnnnnnrnnnnnrnnnnnrnnnnnrnnnnnnnnnnrnnnnnsnnnnnsnnnnnsnnnnnsnnnansnnnanennnnnennnnne 16 14 VPN 17 5 SENO UN E 19 IT e e Te RE e eee meee enn en cee eee eee eee eer eee eee 19 52 Network Configuration ccccccscccccssseeeceesseeceeseeeccesececsauseecssseeessegseeessageeessaseeessages 24 E ME NSH 25 ENES 29 6 VS NE PRONO es as cee eee ete ce EREE RAR 30 6 1 Making Phone Oe UE 30 6 1 1 Make Receive Second Call 34 6 1 2 Join Split Two Calls 3 way Local CGonterencei 35 ES LOG SS E S 35 6 1 4 Check Call Connection Quality rrrrrnrrnrrnnnnnrrnrrnnnnnrrnnrnnnnnennrnnnnrsrrnrrnnsrssennrnnnsnsrnnnnnnn 37 6 2 USING Phonebook ccccccececssececeeseeceeseecesececcuececcseescuseescaeeeseuseeseusee
25. VPN connection must be configured and started or stopped from the device web portal 9 3 1 L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open page Network gt VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect to the L2TP server When the VPN connection established the VPN IP Address should be displayed in the VPN status There may be some delay of the connection establishment User may need to refresh the page to update the status Once the VPN is configured the device will try to connect to the VPN automatically when the device boots up every time until user disable it Sometimes if the VPN connection does not established immediately user may try to reboot the device and check if VPN connection established after reboot 9 3 2 OpenVPN To establish an OpenVPN connection user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following OpenVPN Configuration file client ovpn VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 CA
26. VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 4 Call Logs The device can store up to 300 call log records and user can open the call logs to check all incoming outgoing and missed call records by pressing soft menu button Call Logs In the call logs screen user may browse the call logs with up down navigator keys Each call log record is presented with call type call party number name and time of calling User can check further call log detail by pressing Detail button and dial the number with Dial Number button or add the call log number to phonebook with Cr Add to Phonebook button User can delete a call log by pressing La Delete button and can clear all call logs by long pressing E Delete button Call log type Call party number name Time of calling 0708881212 14 21 L Larry 01 29 va Andy 01 28 L ADA Figure 58 Call Logs User can also filter call logs with specific call log type to narrow down the call log records by pressing the Filter button and select one of the call log types in the soft menu buttons S _ Missed Calls I Incoming Calls E Outgoing Calls IT An Calls VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 T 0708881212 14 21 L Larry 01 29 z Andy 01 28 Figure 59 Filter Call Log Type 6 5 Voice Message If the service of the lin
27. aeecceeseaeeeceesesseeeceeens 30 Figure 39 Dialing a Number before Audio Channel COpoened cece cceeseceeeseeeeesseeeeees 31 Figure 40 Dial a Number after Audio Channel Opened 31 FIGUEG 4 CAlng Remote P l E 32 Figure 42 Incoming Call Gcreen e 32 Figure 43 Talking Mode Screen rrrnnrrrrnnnnrrrrennvrrrrennvrrrrrnnvrrrennnrnssnnnnvrsssnnvrssssnnvnsnsnnnvesssnnvnssnnns 33 Figure 44 Call Holding Screen EE 33 Foure ANG UE 34 Figure 46 Conference CU E 35 Figure 4A F MOMCDOOK SEN E 37 Figure 43 Browsing Gene 38 PIQUE 49 AA NENNE 39 Self O S GP AS vvs 40 Figure 51 Browsing Contacts in a Group 40 Figure 52 Select Add Remove Contacts in a Group 40 Figure 53 Cloud PRONE ROOK EIST Kuvaas RE 41 Figure 54 Configure Cloud Phonebook ccc eccecccccessscceeeseeeceesseeecesseeeeeesseeeesesseseeeseeeeees 42 Figure 55 Downloading Cloud bhbonebook cece cccesscceessseeeceesseceseeseeceeenseecesenseeesesseeeeees 42 Figure 56 Browsing Contacts in Cloud Phonebook rrrrrrrrrnnvrrrrennvrrrrrnnvrrrrnnnrrrrennvrnrnnnnvnnnnnnns 42 Stelle SR 43 Figure 58 Filter Call Log fvpe cccccccccccccssssccceeeesseeecceesssseecceesssseecceeessseeceeeesseeeeeeeessaeeeeeens 44 Figure 59 New Voice Message Nottcaton ccc ccccccccccssecccsesseceessseeseeesseeeeeesseeeeseseeeeees 44 Figure 60 Voice Message Gcreen EE 45 Figure 61 Configure the Voice Message Number 45 Figure 62 DND Enabled on Both Lines rrrrrrrrrrrrnnvrrrrrrernnrr
28. ages Figure 62 Configure the Voice Message Number 6 6 Do Not Disturb User may enable Do Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis To quickly enable or disable the DND on both lines When the device is in the default standby mode Press soft button More till you find the Do Not Disturb button l Press Do Not Disturb button to enable DND on both line and icon AN will be displayed on the screen l Press Do Not Disturb button again to disable DND on both line and icon Oi will be disapeared VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Jenny Lee 12 35 46 PM 2014 01 20 Sa a gt Figure 63 DND Enabled on Both Lines If user wishes to enable or disable DND on a specific line user could change the DND configuration in line configurations Long pressed L1 or L2 line key to open the line configuration screen NOTICE If user has set PIN code user must enter correct PIN code first before editing line configurations Press up navigator key twice the DND setting is the second last setting in line configuration Press Select button to enable or disable DND When done press OK button to save the changes l User will see icon Gi DND on LineT or A DND on Line2 against the enabled line Do not disturb ee Figure 64 Configure DND on
29. aker user can dial the number before or after headphone turned on User can change the default audio channel to be headphone first Refer to 8 15 PHONE Audio m Switching between Speaker and Headphone User can switch audio channel between speaker and headphone by long pressing the hands free button m Using Line Keys User can use line key to make or answer a call on specific line If handset has been lifted the audio channel will be opened in handset otherwise the audio channel will be opened in hands free speaker or headphone 4 3 Screen User Interface Jenny Lee oO ao DA LU 12 6 PM 4 Main Screen 2014 01 20 Q 2 Soft menu Buttons Figure 6 Screen Layout Default Standby Screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 The screen user interface is mostly presented in the above layout except some prompt messages The upper area is the main screen to display the device s status and information or data for viewing or editing The lower area is the software menu soft menu buttons which will change against user s action or device s status The above picture shows the default standby screen which is also the root of the soft menu The default standby screen shows the current default line and its status and effective feature indications like voice message missed call auto answering do not disturb lock state and the network connectivity User can get back to t
30. ales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 10 7 Common Trouble Cases Table 8 Trouble Cases Device could not boot up The device is powered by external power supply via power adapter or PoE switch Please use standard power adapter provided by Fanvil or PoE switch met with the specification requirements and check if device is well connected to power Source If you saw POST MODE on the device screen the device system image has been damaged Please refer to the instructions in 10 6 Entering Post Mode and Recover System Image to restore the system image Device could not register to Please check if device is well connected to the network The a service provider network Ethernet cable should be connected to the E Network port NOT the PC port If the cable is not well connected to the network icon ar Network disconnected will be flashing on the top right of the screen Please check if the device has an IP address Check the system information if the IP address is 0 0 0 0 the device does not have an IP address Please check if the network configurations is correct If network connection is fine please check again your line configurations If all configurations are correct please kindly contact your service provider to get support or follow the instructions in 10 6 Network Packet Capture to get the network packet capture of registration process and send it to Fanvil support t
31. alls screen as the following picture TET 11 05 17 24 Frontdesk 60100 L1 Call hold L1 00 00 35 CT 34 DD Figure 46 Dual Calls In the dual call mode two connection quality indicators will be shown Each corresponds to one of the calls User may switch call focus by pressing UI Hold button m Ending One Call User may hang up the current talking call by closing the audio channel or press Hang up Current Call button The device will return to single call mode in holding state User can resume the VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 other call by pressing kl Resume button 6 1 2 Join Split Two Calls 3 way Local Conference In the dual call mode user can join two calls into a conference call by pressing i Merge Calls button When two calls are joined user can split them by pressing 1 Split Calls ig Al A 11 05 17 27 Frontdesk 60100 L1 00 10 58 L1 00 03 35 u 39 3 gt Figure 47 Conference Call 6 1 3 Call Transfer While the user is talking with a remote party if the user wishes to transfer the call to another one there are two ways to transfer the call attended transfer and unattended transfer m Attended Transfer The attended call transfer is also known as the polite mode which is to dial the number of the transfer target and confirm the availability before transferring To perform an attended transfer two me
32. ast setting in line configuration Press left right navigator key or the soft menu button Left Right to select the auto answering option When done press OK button to save the changes l User will see icon A Auto answering on Line1 or H Auto answering on Line against the enabled line VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 DI Auto answering Inactive dh EZE Figure 67 Configure Auto answering on Line1 Jenny Lee 12 35 46 PM 4h 2014 01 20 el Hoo gt Figure 68 Auto answering Enabled on Line2 6 8 Call Forward Call forward is also known as Call Divert which is to divert the incoming call to a specific number based on the conditions and configurations User can configure the call forward settings of each line There are three types Unconditional Call Forward Forward any incoming call to the configured number Call Forward on Busy When user is busy the incoming call will be forwarded to the configured number e Call Forward on No Answer When user does not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number To configure call forward when the device is in the default standby mode Press soft button More till you find the Call Forward button Press Call Forward button to open call forward configuration screen select the line to be
33. ate but also more capable In order to get most common users being able to leverage IP telephony without having deep knowledge of Internet or Voice over IP VoIP X3 has embedded highly complex logics to present the simplest user interface X3 support two lines Each line can be configured with an IP telephony service Users could make or receive phone calls from either line X3 also supports two concurrent calls on the same or different lines User can join split or change focus between the two concurrent calls As a new generation telephone X3 does not only play the role as an ordinary telephone but can serve among multiple users X3 can store up to five user profiles against five user accounts Each user account has its own line configurations phonebook call logs etc Switching between user profiles is extremely easy By setting user s personal identification number PIN code the security of accessibility of the device has been further enhanced The newly reinvented phonebook on X3 will provide users the most fluent operation experience Grouping filter fast browsing cloud phonebook etc each small feature brings users surprisingly thoughtful design The friendliness applies to the whole X3 user interface while X3 can be online upgraded just like a computers or smart phones OS X3 will keep evolving and being improved to bring IP telephony into another level Since X3 is designed and developed in the concepts of evolving prod
34. ations such as activate deactivate line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period have been dumped to the saved file User may examine the packets with a packet analyzer or send it to Fanvil support 10 6 Entering Post Mode and Recover System Image WARNING PLEASE AVOID UPDATING SYSTEM IMAGE FROM POST MODE UNLESS THE SYSTEM IMAGE IS DAMAGED If the device could not boot up and entered into POST MODE it is usually because of system image VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 damaged due to power failure during software upgrade When this occurs users may follow below steps to restore the system image Step 1 Download the latest device software from Fanvil upgrade server Step 2 Setup a FIP server on a PC and put the downloaded software in the FTP repository Windows users can download free FTP server software such as WFTPD32 or 3CDaemon Step 3 Configure the PC with fixed IP address as 192 168 10 10 Step 4 Connect device network with the PC Step 5 Telnet from PC to device gt telnet 192 168 10 1 Step 6 When telnet connection established it will run POST maintenance tools please select 2 FTP update image and fill in required information to start the image update Step 7 Once update finished please select 4 to reboot the device VolPon www voipon co uk s
35. b portal in page System gt User Profiles or on the device in User Profile management screen by long pressing ol If the device has more than one user account created user can switch user profile by long pressing Al select user account and click OK to switch PIN code may be required if the user account s PIN is set Figure 76 Switch User Profile NOTICE The device is shipped with a default Administrators user account The username and password for the default accout is admin which has been printed on the brand and model lable at the bottom side of the device The user PIN is empty by default VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 9 2 set Device Access Privilege Restriction User PIN It is assumed the device will be mostly used by single user in a private environment However if the device is to be used among multiple user or public environment the user owner of the device might want to set some restriction to the access of the device such as change the line configurations or reset to factory default such that others could not change the user s configuration until the passed the authentication To enable the access privilege restriction user should set a Personal Identification Number PIN which is 4 digits numeric code in user profile Once the PIN code is set user can lock the device by long pressing H if user wants to leave the device temporarily and th
36. ber Hided when no log fay Cloud Phonebook Call Log Filter Hided when ne log Blev Voice Message P Play Voice Message d e Og Add Ren Contact Addto Phonebook Hided when no lag Delete Contacts f Edit Voice Message Settings K SE D Hided when no contact Do not disturb o mise me se Hided when no lag f Fo Contact e Call Log Detail Hided when no contact Hided when ne lag Auto Answering Call Forward eo Edit Call ForwardSettings Phane Settings Network Configuration Line Configuration i Linel Configuration SR J Volume Adjustment System Information SE Line Configuration i ly Reboot 2 Ring Settings 05 Resetto Factory Default Only available for administrators kd Help t Software Upgrade q Te l LED Contrast Adjustment gy ime Settings gg contivs aN Configuration Wizard Figure 79 Soft menu Tree VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Appendix II Icon Illustration Table 9 Keypad Icons al Switch Line Scrolling up Long pressed Fast scrolling up Thai Switch Line Scrolling down Long pressed Fast scrolling down Line1 Long pressed Line1 configuration Line2 Long pressed Line2 configuration H Redial 1 Sg 12 rv T Call logs Long pressed Key Redial ga Play voice message Long pressed Key 1 SC E 4 i d VolPon www voipon co uk sales voipon co uk Tel
37. d Table 15 Look up Table of Characters Characters Of Each Press TT KIL VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SSES a mno Z PQRS gt 8 TUV S PMX D spacey gt NE Table 16 Cursor Movement Move Left Physical Key Move Right Physical Key Backspace Ka Soft menu button Clear EX Soft menu button Delete all characters VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Appendix IV Line LED Definition Table 17 Line LED State Line configuration VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 number first then lift the handset and the number will be dialed User can switch audio channel to handset by lifting the handset when audio channel is opened in speaker or headphone m Using Hands free Speaker To talk over hands free speaker user should press the hands free button then dial the number or dial the number first then press the hands free button User can switch audio channel to the speaker from handset by pressing the hands free button when audio channel is opened in handset m Using Headphone To use headphone by default user should long pressed hands free button to turn on the headphone Same as handset and hands free speaker user can dial the number before or after headphone turned on User can change the default audio channel to be headpho
38. d or delete the TLS certification file used ee eegen 8 14 PHONE Features Configure the phone features Common Settings Table 5 Common Phone Feature Settings on Web Enable Call Waiting Enable this setting to allow user to take second incoming call during an established call Default enabled Press to Send Enable this setting to allow user to dial a number immediately by ending with H key If user needs to dial a number with as part of the number user should disable this setting Restrict Active URI Source IP Set the device to accept Active URI command from specific IP address NOTICE This feature is usually used for device management and will be described in X3 Administration Guide Enable Intercom When intercom is enabled the device will accept the incoming call request with a SIP header of Alert Info instruction to automatically answer the call after specific delay Play Talking DTMF Tone Play DIMF tone on the device when user pressed a phone digits during taking default enabled VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Play Dialing DTMF Tone Play DIMF tone on the device when user pressed a phone digits at dialing default enabled Caller ID Display Priority Change caller ID display priority The default priority is Phonebook gt SIP Display Name gt SIP URI User may select one of the options to change the desired ca
39. d to attach to another line itself needs no further configuration except selecting the line to be attached Please note the line to be attached must have been configured correctly and activated to enable both lines in service When a line is enabled as line attachment user can dial out phone call with either line key When there is an incoming call it will be dispatched to the first idle line and user can answer the call by pressing the line key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 Using the Phone 6 1 Making Phone Calls m Default Line The device provides two line services If both lines are configured user can make or receive phone calls on either line There will be a default line to be used for making outgoing call which is indicated on the top left corner To change the default line user can press up down navigator buttons to switch between two lines Lilenny Lee 12 35 46 PM 2014 01 20 jm JH ow gt Figure 39 Default Line m Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 6 2 Using Phonebook Selecting a phone number from cloud phonebook contacts Refer to 6 3 Using Cloud Phonebook Selecting a phone number from call logs Refer to 6 4 Call Logs Redialing the last dialed number m Dialing Number then Opening Audio To make a phone call user can firstly d
40. e bottom of the contact list selecting contacts with checkbox and click Add to Group to add selected contacts into the group Similarly user can select multiple users and add them into blacklist by click Add to Blacklist button VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 8 18 PHONEBOOK Cloud Phonebook The cloud phonebook allows user to retrieve contact list from a cloud server through FTP or HTTP HTTPS protocols User must configure the cloud phonebook name and URL to be able to use it on the device If the cloud server requests an authentication user should also provide username and password NOTICE In regard of creating a cloud phonebook and setting up a cloud phonebook server please refer to X3 Administration Guide NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time it is opened on the device to ensure the user get the most up to date phonebook Therefore it is highly recommended to the users to save important cloud contacts to local phonebook to save the time to wait for the downloading 8 19 PHONEBOOK Blacklist By adding a number into the blacklist user can block incoming or outgoing call request by specific number or prefix Restrict Incoming Outgoing Call The user with Administrators privilege can set the rule to restrict some numbers from dialing in out This setting is device wide and applies to every user of the d
41. e by long pressing H if user wants to leave the device temporarily and the device cannot be used before unlocked with the user s PIN Meanwhile to change the line configuration edit user profile running configuration wizard or reset to factory default Administrators only is also required to enter PIN first L1 Jenny Lee el 12 35 46 PM 2014 01 20 e tt om gt Figure 77 Device is locked by Long pressing Enter User PIN X X X X gt amp v_ Figure 78 Unlock the Device A user s PIN code can be set or changed anytime by editing user s profile long pressing key A in device idle mode the user profile screen will come out select the user and click EA Edit soft menu button scroll options down to User PIN to edit it If a user wants to remove the PIN code just clear out the User PIN and save the profile the PIN code will be removed and there will be no restriction to the device access also user could not lock the phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Appendix Screen Menu Tree 2 Phonebook Dial Number Hided when no contact Contact Group Call Logs Fa Dial Number Hided when no log Fay Cloud Phonebook Call Log Filter Hided when ne logi we ao Vol ce i ess TE Play Loire fv essage I GA Add NI EY Contact Addto Phonebook Hided when no logi Delete Contacts s 1 Voice Message Se
42. e device cannot be used before unlocked with the user s PIN Meanwhile to change the line configuration edit user profile running configuration wizard or reset to factory default Administrators only is also required to enter PIN first L1 Jenny Lee el 12 35 46 PM 2014 01 20 e LH Figure 77 Device is locked by Long pressing Enter User PIN X X X X gt 1 e Le Figure 78 Unlock the Device A user s PIN code can be set or changed anytime by editing user s profile long pressing key A in device idle mode the user profile screen will come out select the user and click EA Edit soft menu button scroll options down to User PIN to edit it If a user wants to remove the PIN code just clear out the User PIN and save the profile the PIN code will be removed and there will be no restriction to the device access also user could not lock the phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 9 3 VPN Virtual Private Network VPN is a technology to allow device to create a tunneling connection to a server and becomes part of the server s network The network transmission of the device may be routed through the VPN server For some users especially enterprise users a VPN connection might be required to be established before activate a line registration The device supports two VPN modes Layer 2 Transportation Protocol L2TP and OpenVPN The
43. e the call established m Call Holding Resuming User can hold the remote party by pressing UI Hold button and the button will be changed to kl Resume icon User can press the kl Resume button to resume the call L al 11 05 17 21 Frontdesk L1 00 03 35 hm ji gt Figure 45 Call Holding Screen m Call Ended When user finished the call user can put the handset back to the device to hang up the call or press the hands free button to close the audio channel to hang up VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 1 1 Make Receive Second Call The device can support up to two concurrent calls When there is already a call established user can still answer another incoming call on either lines or make a second call on either lines m Second Incoming Call When there is another incoming call during talking a phone call this call will be waiting for user to answer it User will see the same incoming call alerting screen as normal incoming call The device will not be ringing but playing call waiting tone in the audio channel of the current call and the LED will be flashing in red User can accept or reject the call same as normal incoming call When the waiting call is answered the first call will be put on hold automatically m Second Outgoing Call To make a second call user may press Making New Call button to make a new call on the default line or press the
44. elect Advanced to edit those options Service provider CJ Private server g Manually configure Tf Figure 21 Select Manually Configure VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When finished configuring user should press OK to save the configurations and move on to the next step Step 4 Set User PIN If user wishes to set restriction on the device accessibility for security consideration user may choose to set a user PIN code in this step Refer to 9 2 Set Device Access Privilege Restriction User PIN For user who does not need to set the restriction user can skip this step or remove the PIN by change the PIN to blank User without PIN code could not lock the device and no authentication is required to login to the device with this user account or to change this user s line configurations K 9 Set user PIN WAR DR JE Figure 22 Configuration Wizard Set User PIN Step 5 Save the configurations Till now all the basic configurations have been set completely to get the device ready User may save the configurations now or go back to previous pages to change configurations if needed Configuration completed ej v Figure 23 Configuration Wizard Finish 5 2 Network Configuration The device relies on IP network connection to provide service Unlike traditional phone system based on a circuit switched wire technology IP device
45. ervice to put the line inactive To activate or deactivate the service of a line switch the line activation option with Left Right arrow buttons Line Inactive d E e Figure 24 Activate Deactivate a Line Service User should also configure the corresponding parameters as provided or advised by the service provider The other parameters and screens are listed in below pictures DI Service provider lt Not used gt dh Figure 25 Select Service Provider and Use Service Provider Provisioning Please refer to 5 1 Configuration Wizard Step 3 Proxy server addr 172 18 1 2 j Si Li Le v VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Figure 26 Configure SIP Proxy Server Address Username 8307 29 1 13 Le Figure 27 Configure SIP Username DI Password Sj EJ v Figure 28 Configure SIP Authentication Password For users who want to configure more options user should press soft menu button E Edit to configure those options Advanced ameo N S 9 v Figure 29 Configure Advanced Line Options Im Display name nny Lee iennyiee N S ate E Figure 30 Configure Display Name VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Authentication name 8307 aor Sl es v Figure 31 Configure Authentication Name Realm Figure 32 Configure SIP Real
46. es supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen H New voice messages on Line at New voice messages on Line 2 New voice messages on Line1 and Line Jenny Lee 12 35 46 PM 2014 01 20 KEN DEN Figure 60 New Voice Message Notification To retrieve the voice messages user must configure the voice message number first Once the voice message number is configured user can retrieve the voice message of a line by pressing the kl Play Voice Message button in the voice message screen or long pressing 1 key to retrieve the voice message of the default line NOTICE The kl Play Voice Message button will not be displayed until the voice message number Is configured VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When the device is in the default standby mode Press soft button More till you find the Voice Message button Press Voice Message to open voice message configuration screen select the line to be configured with up down navigator keys Press EA Edit button to edit the voice message number when done press OK button to save the configuration Number of new messages Number of total mess
47. evice User can add restricted number by entering the number in the edit box and click Add button To remove a number from the restriction list select the number from the dropdown box and click Delete button to remove it 8 20 PHONEBOOK Advanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 NOTICE If user repeatedly imports a same phonebook it will create duplicated contacts in user s phonebook User can add new group in this page or delete an existing one Deleting a contact group will not delete the contacts in that group 8 21 CALL LOGS User can browse complete call logs in this page order the call logs by time caller ID contact name duration or line and can also filter the call logs by the call log types in out missed or all User can save a call log into his her phonebook or add it to the blacklist User can also make web call by click on the number of a call log 8 22 HELP Screen Menu This page provides user a whole picture of the screen menu architecture which is same as Appendix I Screen Menu Tree NOTICE Due to the size of the picture exceeds the limit of the device the picture is displayed from URL on Fanvil website If the device is not connected to the In
48. he default standby screen mostly by lifting and putting by the handset The icon illustration is described in Appendix Il Icon Illustration User can also get the icon illustration on the phone by long pressing button 3 or soft button Help In some screens there are more items or long text to be displayed which could not fit into the screen They will be arranged in a list or multiple lines with a scroll bar If user sees a scroll bar user can use up down navigator buttons to scroll the list By long pressed the navigator keys user can scroll the list or items in a faster speed Service provide lt Not used gt Figure 7 Vertical Scroll Bar 4 4 Web Portal User can also use the device s web portal to manage or operate the device User should open the device s web portal page by entering the device s IP address in a browser To get the device IP address user could press the soft menu button 8 Information or by long pressing button gl VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Model X3 Mode DHCP IP addr 192 168 137 90 l eee Figure 8 Check the Device s IP Address The first screen of the device s web portal is the login page Logon C f O 192 168 137 90 l 3 R Password Language Figure 9 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and pa
49. ial a number by one of the above methods The device will automatically display numbers in phonebook and call logs which matched the input number Refer to 6 2 1 Contact Search Intelli Match When the dialed number is completed user can press OK button on the soft menu or press hand free button to turn on the speaker or headphone or lift the handset to call out with the current line or user can press line key to call out with specified line VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 83 Frontdesk 8300 Tech Support 8324 Ei Tee Figure 40 Dialing a Number before Audio Channel Opened WR Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset turning on the hands free speaker or headphone by pressing hands free button or line key and then dial the number with one of the above methods When number dialed completed user can press OK button or line keys to call out or the number will be dialed out automatically after timeout Lit 383 Frontdesk 8300 Tech Support 8324 om It en Figure 41 Dial a Number after Audio Channel Opened NOTICE For some users who get used to dial a number immediately by pressing key the user must login to the web to enable Press to Send option in page Phone gt Feature gt Common Settings and apply it VolPon www voipon co u
50. ice Message If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen H New voice messages on Line at New voice messages on Line l 2 New voice messages on Line1 and Line Jenny Lee 12 35 46 PM 2014 01 20 Ona Figure 60 New Voice Message Notification To retrieve the voice messages user must configure the voice message number first Once the voice message number is configured user can retrieve the voice message of a line by pressing the La Play Voice Message button in the voice message screen or long pressing 1 key to retrieve the voice message of the default line NOTICE The kl Play Voice Message button will not be displayed until the voice message number Is configured VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When the device is in the default standby mode Press soft button More till you find the Voice Message button Press Voice Message to open voice message configuration screen select the line to be configured with up down navigator keys Press EA Edit button to edit the voice message number when done press OK button to save the configuration Number of
51. ill be logged out and replaced by the login user account User can select Return if he she does not want to force the current phone user log out If the phone user has been changed to another account while the user has been logging in to the web the user will be prompted to log in the web portal again with the message Phone user has changed please login again 8 2 Web Call Besides making and receiving phone calls by operating the device directly user could also making and receiving phone calls by operating the controls in the web portal The web call is particularly suitable for users who use headphone User can dial out a number by click the Dial button on top of the title of the web portal page or click a contact in the phonebook or click a number in the call logs to make phone call and press Answer button to answer incoming call When call ended user can click Hang up button to end the call All these operation can be done from the web portal without touching the phone NOTICE The web call is limited to make a single call To make or answer a second call is not allowed VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Wi e gt Cfi CECE Wr 2 Q EE v TT n ma Line 1 Jenny Registered admin I Line 2 8000 Registered Information User Profiles Configurations Upgrade Auto Provisio Tools Model on EE admin
52. in 12 hour format Time format Select time format from one of the followings 1 JAN MON 1 JAN Monday JAN 1 MON JAN 1 Monday MON 1 JAN Monday 1 JAN MON JAN 1 Monday JAN 1 DD MM YY DD MM YYYY MM DD YY MM DD YYYY YY MM DD YYYY MM DD a Date Edit the date of the device in the format of Te Jee Time Edit the time of the device in the format of be hh mm ss Hh 00 23 mm 00 59 ss 00 59 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 7 5 Icon Tips Icon Tips is a feature added since v1 2 0 which is default enabled When Icon Tips enabled user may get a prompt message for some of the soft buttons user pressed This is to help user to understand and learn the graphical user interface If user has been familiar with the icons user can disabled Icon Tips feature by entering Settings gt Phone Settings gt Icon Tips menu 7 6 Reboot the Device When the device is in the default standby mode Press soft button More till you find the Settings button Press Settings button and More till you find Reboot button Press Reboot button a warning message System will be rebooted will be prompt to user Press OK to execute the reset command or kd Cancel to exit 7 7 Reset to Factory Default When the device is in the default standby mode Press soft button More till you find the Settings button Press Setting
53. ity by measuring the delay jitter and lost rate of the audio transmission and reflect the quality on the screen This gives user visualized information about the call quality and user may decide whether to use alternative way to make a call when the connection quality is not good enough all Good il Average all Poor all Bad Connection Lost 6 2 Using Phonebook User can save contacts information in the phonebook and dial the contact s phone number s from the phonebook To open the phonebook user can press soft menu button EA Phonebook in the default standby screen or talking mode screen By default the phonebook is empty user may add contact s into the phonebook manually or from call logs or the cloud phonebook which will be addressed in the next section NOTICE The device can save up to total 500 contact records among all user accounts There is no limit on the number of contacts of a single user account No data Figure 48 Phonebook is Empty VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When there are contact records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigator keys User may fast scroll the contact list by holding the up down navigator keys The contact name initial can help user to quickly locate the contact The record indicator tells user which contact is curren
54. k sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 E Cancel Call While calling the number user can press Ed Cancel button or close the audio channel by put back the handset or press the hands free button to drop the call LIN Frontdesk Figure 42 Calling Remote Party m Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 43 Incoming Call Screen User can answer the call by lifting the handset open headphone or speaker phone by pressing the hands free button or the OK button To reject the incoming call user should press Ed Cancel button VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 m Talking When the call is connected user will see a talking mode screen as the following figure D Audio Channel Hin 0 17 21 4 Current Time D E Frontdesk 2 Connection Quality 8 Current Line OL1 00 03 350 Figure 44 Talking Mode Screen Audio Channel The icon reflects the current audio channel being used Connection Quality This indicator reflects the call connection quality with three signal bars as 3 good 2 average 1 poor or 0 lost Remote Party The name or number of the remote party Current Time Current date and time are displayed here Current Line The line is being used on the call Talking time The time passed sinc
55. lPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
56. ller ID display priority DND Response Code Set the SIP response code on call rejection on DND Busy Response Code Set the SIP response code on line busy Reject Response Code set the SIP response code on call rejection Action URL NOTICE Action URL is used for device event submitting with IPPBX system The detail is addressed in the X3 Administration Guide 8 15 PHONE Audio Change the audio settings Table 6 Audio Settings on Web Tone Standard Set the country standard of call progress tones including dial tone busy tone ring back tone etc Default Ring Type Set the default ring type If the caller ID of an incoming call was not configured with specific ring type the default ring will be used Headphone Ring Volume Set the ring volume in the headphone the value must be 1 9 Headphone Volume Set the headphone volume the value must be 1 9 Headphone First on Hands free Button If this item is checked when user press VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 hands free button the device will turn on the headphone audio channel and by long pressing hands free button to switch to speaker phone mode Speaker Volume Offset This is to adjust the base volume of the hands free speaker Please note when set the volume at the maximum level it may create noise and decrease the echo canceller DTMF Payload Type Enter the DIMF payload type the value mus
57. loud Phonebook Tokyo Office Si e ele Figure 54 Cloud Phonebook List 6 3 1 Configure Cloud Phonebook User may configure up to 8 cloud phonebooks Each cloud phonebook must be configured with an URL where an XML phonebook is stored The URL may be based on HTTP HTTPs or FTP protocol with or without authentication If authentication is required user must configure the username and password To configure a cloud phonebook the following information should be entered VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Phonebook name must Phonebook URL must Access username optional Access password optional Phonebook name D gt fee Figure 55 Configure Cloud Phonebook 6 3 2 Open Cloud Phonebook In cloud phonebook screen user can open a cloud phonebook by pressing OK button The device will start downloading the phonebook If it takes too long user may click Ed Cancel to cancel the downloading If downloading failed user will be prompted with a warning message Once the cloud phonebook is downloaded completed user may browse the contact list and dial the contact number same as in local phonebook User can press Add to Phonebook button to add the cloud contact to local phonebook d i CH Cloud Phonebook Downloading cloud phonebook HQ Figure 56 Downloading Cloud Phonebook Figure 57 Browsing Contacts in Cloud Phonebook
58. m Domain Proxy server port Figure 33 Configure SIP Proxy Server Port Outbound proxy add Ei UR Te LU Figure 34 Configure Outbound Proxy Outbound proxy port H Figure 35 Configure Outbound Proxy Port VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 STUN name op SJ 8 y Figure 36 Enable Disable STUN DI rport ace Sl SC vyv Figure 37 Enable Disable rport NOTICE On the device user can only configure whether STUN is enabled to change the STUN server address user must edit in the device web portal Refer to 8 13 LINES Global Settings 5 3 1 Line Attachment Line attachment feature allows user to bind multiple lines onto one telephony service account This is useful for some office users who are used to operate an extension phone under traditional PBX system Line Attach ab Einar Figure 38 Line Attachment When a line is configured to attach to another line itself needs no further configuration except selecting the line to be attached Please note the line to be attached must have been configured correctly and activated to enable both lines in service When a line is enabled as line attachment user can dial out phone call with either line key When there is an incoming call it will be dispatched to the first idle line and user can answer the call by pressing the line key VolPon www voipon co uk sales voipon c
59. n Standard Telephone Keys The 12 standard telephone keys provide the same function as standard telephones but further to the standard function some keys also provide special function by long pressing the key m Key 1 Long pressed to dial to voice message box of the current line Refer to 6 5 Voice Message m Key 3 Long pressed to open help screen Refer to 4 3 Screen User Interface E Key 0 Long pressed to open user profile Refer to 9 1 User Profile E Key Long pressed to lock the phone Refer to 9 2 Set Device Access Privilege Restriction User PIN Up Down Navigator User can press up down navigator keys to change line focus or move cursor in a screen with list items Line Keys User can press line key to select the line and long pressed to configure a line Redial Long pressed Call logs By pressing Redial button user can redial the last dialed number or long pressed to open call logs as a shortcut Hands free Speaker Headphone By pressing this button once user can turn on the audio channel of hands free speaker or headphone and by long pressing it to switch between speaker and headphone Refer to 4 2 Using Handset Hands free Speaker Volume Low Left Navigator In standby ringing ring configuration screen user can press this button to lower the ringtone volume in talking and audio volume adjustment screen user can press this button to lower the audio volume in some configu
60. n Password For users who want to configure more options user should press soft menu button E Edit to configure those options Advanced ameo S 9 v Figure 29 Configure Advanced Line Options 8 07 Display name nny Lee iennviee N SD ae vv Figure 30 Configure Display Name VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Authentication name 8307 29 113 GJ v Figure 31 Configure Authentication Name Realm ip fanvil com Lopes N Sj lefjv Figure 32 Configure SIP Realm Domain Proxy server port Figure 34 Configure Outbound Proxy Outbound proxy port e Figure 35 Configure Outbound Proxy Port VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 STUN name ol l e v Figure 36 Enable Disable STUN rport ES SOl A Figure 37 Enable Disable rport NOTICE On the device user can only configure whether STUN is enabled to change the STUN server address user must edit in the device web portal Refer to 8 13 LINES Global Settings 5 3 1 Line Attachment Line attachment feature allows user to bind multiple lines onto one telephony service account This is useful for some office users who are used to operate an extension phone under traditional PBX system Line Attach ab Einar Figure 38 Line Attachment When a line is configure
61. nd lost rate of the audio transmission and reflect the quality on the screen This gives user visualized information about the call quality and user may decide whether to use alternative way to make a call when the connection quality is not good enough all Good sil Average all Poor all Bad Connection Lost 6 2 Using Phonebook User can save contacts information in the phonebook and dial the contact s phone number s from the phonebook To open the phonebook user can press soft menu button EA Phonebook in the default standby screen or talking mode screen By default the phonebook is empty user may add contact s into the phonebook manually or from call logs or the cloud phonebook which will be addressed in the next section NOTICE The device can save up to total 500 contact records among all user accounts There is no limit on the number of contacts of a single user account No data Figure 48 Phonebook is Empty VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When there are contact records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigator keys User may fast scroll the contact list by holding the up down navigator keys The contact name initial can help user to quickly locate the contact The record indicator tells user which contact is currently focused User may check the c
62. ne first Refer to 8 15 PHONE Audio m Switching between Speaker and Headphone User can switch audio channel between speaker and headphone by long pressing the hands free button m Using Line Keys User can use line key to make or answer a call on specific line If handset has been lifted the audio channel will be opened in handset otherwise the audio channel will be opened in hands free speaker or headphone 4 3 Screen User Interface Jenny Lee ti ao NZ 7 12 6 PM 4 I Main Screen 2014 01 20 Q Soft menu Buttons Figure 6 Screen Layout Default Standby Screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 The screen user interface is mostly presented in the above layout except some prompt messages The upper area is the main screen to display the device s status and information or data for viewing or editing The lower area is the software menu soft menu buttons which will change against user s action or device s status The above picture shows the default standby screen which is also the root of the soft menu The default standby screen shows the current default line and its status and effective feature indications like voice message missed call auto answering do not disturb lock state and the network connectivity User can get back to the default standby screen mostly by lifting and putting by the handset The icon illustration is described in Appendix Il
63. new messages Number of total messages Figure 62 Configure the Voice Message Number 6 6 Do Not Disturb User may enable Do Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis To quickly enable or disable the DND on both lines When the device is in the default standby mode Press soft button More till you find the Do Not Disturb button l Press Do Not Disturb button to enable DND on both line and icon NE will be displayed on the screen l Press Do Not Disturb button again to disable DND on both line and icon GM will be disapeared VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Jenny Lee 12 35 46 PM 2014 01 20 Sa tel gt Figure 63 DND Enabled on Both Lines If user wishes to enable or disable DND on a specific line user could change the DND configuration in line configurations Long pressed L1 or L2 line key to open the line configuration screen NOTICE If user has set PIN code user must enter correct PIN code first before editing line configurations Press up navigator key twice the DND setting is the second last setting in line configuration Press Select button to enable or disable DND When done press OK button to save the changes l User will see icon Gi DND on LineT or Oi DND on Line2 against the enabled line Do not disturb
64. not notify user again until there is a newer release If a user wants to check for newer software and upgrade manually the user can press Settings gt f Software Upgrade to check whether there is a newer version released and upgrade to the newer version if there is VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 10 3 Reboot Device Users may reboot the device from soft menu Settings gt Reboot and confirm the action by Yes Or simply remove the power supply and restore it again 10 4 Reset Device to Factory Default Reset Device to Factory Default will erase all user s configuration preference database and profiles on the device and restore the device back to the state as factory default NOTICE This action can only be performed by users with Administrators privilege from the device screen menu or web portal To perform a factory default reset user should press Settings gt Reset to factory default The device willl be rebooted into a clean factory default state 10 5 Network Packets Capture sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the device user needs to log in the device web portal open page System gt Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant oper
65. nsfer party without being responsible of the success of the call transfer To perform an unattended transfer user can do the followings Method 1 While user is talking in a phone call put the current call on hold and start a call transfer by pressing Call transfer soft button Dial the number of the transfer target then hang up The call transfer will be triggered when user hung up Method 2 While user is talking in a phone call put the current call on hold and make a second call by A pressing Making new call soft button Dial the number of the transfer target then press Call transfer soft button to transfer the call and user will be automatically disconnected from the first call m Call Transfer in Conference In a conference call user can drop out from the calls and let the two remote parties continue the call by call transferring in the conference Just press Call Transfer button The call will be transferred to remote parties and user may hang up the call VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Or in attended transfer mode Method 1 user can start a conference before transferring and hang up the call any time to complete the call transfer 6 1 4 Check Call Connection Quality As mentioned in 6 1 Making Phone Calls when the device is in talking mode the device will periodically check the call connection quality by measuring the delay jitter a
66. nt authentications If authentication passed the service provider s server will provision the configurations of the user s account to the device Service provider Private server gt Manually configure LI Figure 13 Configure Line1 with Service Provider Provisioning VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 US ITSP1 M US ITSP2 ER ITSP1 Figure 14 Choose Service Provider from the List oi Line1configurations Wen RRE Figure 15 Enter User Account Name or Phone Number mn Line 1configurations Takk rd Figure 16 Enter Account Password NOTICE The Service Provider option is still an experimental feature in release 1 1 x Real service provider list will be updated to the device in later release update m Private Server There may be new service providers who support the service provider provisioning but not updated to the service provider list yet User can choose Private Server option to enter the unlisted service provider s server address and username and password The rest is the same as Service Provider option Service provider LI Manually configure CO Figure 17 Configure Line1 with Private Server Provisioning VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Figure 20 Enter Account Password m Manually Configure The last option is to configure the line manuall
67. o analyze the issue VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 No Audio or Poor Audio in Please check if Handset is connected to the correct Handset Handset V port NOT Headphone Ai port In talking mode please check the Calling Line Quality indication all on the top of screen If the signal bar is one all or zero all it means you are experiencing bad network transmission The network bandwidth and delay may be not suitable for audio call at the moment Poor Audio or Low Volume There are two Headphone wire sequence in the market Please in Headphone use the Headphone provided by Fanvil or consult Fanvil the wire sequence if you wish to use a third party headphone In talking mode please check the Calling Line Quality indication all on the top of screen If the signal bar is one sil or zero all it means you are experiencing bad network transmission The network bandwidth and delay may be not suitable for audio call at the moment Audio is chopping at This is usually due to loud volume feedback from speaker to far end in Hands free microphone Please lower down the speaker volume a little bit the speaker mode chopping will be gone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Appendix Screen Menu Tree FA cz Dial Number Hided when no contact Contact Group Call Logs FI Dial Num
68. o uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 Using the Phone 6 1 Making Phone Calls m Default Line The device provides two line services If both lines are configured user can make or receive phone calls on either line There will be a default line to be used for making outgoing call which is indicated on the top left corner To change the default line user can press up down navigator buttons to switch between two lines E benny Lee 12 35 46 PM 2014 01 20 e LH ao gt Figure 39 Default Line m Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 6 2 Using Phonebook Selecting a phone number from cloud phonebook contacts Refer to 6 3 Using Cloud Phonebook Selecting a phone number from call logs Refer to 6 4 Call Logs Redialing the last dialed number m Dialing Number then Opening Audio To make a phone call user can firstly dial a number by one of the above methods The device will automatically display numbers in phonebook and call logs which matched the input number Refer to 6 2 1 Contact Search Intelli Match When the dialed number is completed user can press OK button on the soft menu or press hand free button to turn on the speaker or headphone or lift the handset to call out with the current line or user can press line key to call out with specified line VolPon www voipon co uk sales voipon co uk
69. ontact e information by open it in the edit mode Contact Name Current Record Indicator Current Position Among All Records Contact Name Initial Figure 49 Browsing Phonebook 6 2 1 Contact Search Intelli Match When there are hundreds of contacts and call logs it can be difficult and annoying to browse all the records to find the numbers The intelli match feature can help user to quickly locate the contact or narrow down the result When user enters number in standby or dialing mode the phone will search matched result by name and number from phonebook and call logs When there are matched result returned user can select the number in the matched list with up down navigator keys without entering the complete number To search a contact by name user simply enters the number or name of a contact or call log in standby screen or during dialing For example to locate contact John Smith user can search for JS by entering 57 or John by entering 5646 or 76484 for Smith If user wants to search by number the intelli match will not return any result for number less than three digits This is to avoid massive matched result 6 2 2 Add Edit Delete Contact To add a new contact user should press Add New Contact button to open Add Contact screen and enter the contact information of the followings VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Con
70. oose Service Provider from the List oi Line1configurations I Figure 15 Enter User Account Name or Phone Number Line 1configurations Takk Figure 16 Enter Account Password NOTICE The Service Provider option is still an experimental feature in release 1 1 x Real service provider list will be updated to the device in later release update m Private Server There may be new service providers who support the service provider provisioning but not updated to the service provider list yet User can choose Private Server option to enter the unlisted service provider s server address and username and password The rest is the same as Service Provider option Service provider LI Manually configure CJ Figure 17 Configure Line1 with Private Server Provisioning VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Figure 19 Enter User Account Name or Phone Number AN Line 1configurations P N Takk l IK RER RRE Figure 20 Enter Account Password m Manually Configure The last option is to configure the line manually Refer to 5 3 Line Configurations User can edit each configuration parameters For most IP telephony services a server address an account username and password are all it needed If there are other parameters need to be changed such as authentication name display name server port domain realm outbound proxy etc user should s
71. or go back to previous pages to change configurations if needed A W Configuration completed E EC Figure 23 Configuration Wizard Finish 5 2 Network Configuration The device relies on IP network connection to provide service Unlike traditional phone system based on a circuit switched wire technology IP devices are connected to each other over the VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 network and exchange data in packet basis based on the devices IP address To enable the device the network parameters must be configured properly first To configure network parameters user should open the network configuration screen through soft menu Settings gt Phone Settings gt Network Configuration from standby screen NOTICE If user saw a l Network Disconnected icon flashing on top of the screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem There are three common IP configuration modes Dynamic Host Configuration Protocol DHCP This is the automatic configuration mode by getting network configurations from a DHCP server Users need not to configure any parameters manually All configuration parameters will be getting from DHCP server and applied to the device This is recommended for most users S
72. owsing Contacts in Cloud Phonebook VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 4 Call Logs The device can store up to 300 call log records and user can open the call logs to check all incoming outgoing and missed call records by pressing soft menu button Call Logs In the call logs screen user may browse the call logs with up down navigator keys Each call log record is presented with call type call party number name and time of calling User can check further call log detail by pressing Detail button and dial the number with Dial Number button or add the call log number to phonebook with Add to Phonebook button User can delete a call log by pressing ca Delete button and can clear all call logs by long pressing KE Delete button Call log type Call party number name Time of calling 0708881212 14 21 L Larry 01 29 d Andy 01 28 k JE NS ADN Figure 58 Call Logs User can also filter call logs with specific call log type to narrow down the call log records by pressing the Filter button and select one of the call log types in the soft menu buttons S _ Missed Calls E Incoming Calls E Outgoing Calls IT Au Calls VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 T 0708881212 14 21 L Larry 01 29 S Andy 01 28 Figure 59 Filter Call Log Type 6 5 Vo
73. ransmitting interval Enable Session Timer Set the line to enable call ending by session timer refreshment The call session will be ended if there is not new session timer event update received after the timeout period Enable Rport Set the line to add rport in SIP headers Enable PRACK Set the line to support PRACK SIP message Keep Authentication Keep the authentication parameters from previous authentication Use STUN Set the line to use STUN for NAT traversal SIP Encryption Enable SIP encryption such that SIP transmission will be encrypted SIP Encryption Key Set the pass phrase for SIP encryption RTP Encryption Enable RIP encryption such that RIP transmission will be encrypted RTP Encryption Key Set the pass phrase for RTP encryption 8 13 LINES Global Settings Configure global settings for lines Table 4 Global Settings for Lines on Web Local SIP Port Set the local SIP port used to send receive SIP messages Registration Failure Retry Interval Set the retry interval of SIP REGISTRATION when registration failed STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port default is 3478 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Binding Period set the STUN binding period which can be used to keep the NAT pinhole opened SIP Waiting Time Set the timeout of STUN binding before sending ae TLS Certification File Uploa
74. ration or text editor screen user can press this button to switch option or move cursor to the left Microphone Mute User can mute the microphone with this button during talking mode Volume High Right Navigator In standby ringing ring configuration screen user can press this button to increase the ringtone volume in talking and audio volume adjustment screen user can press this button to increase the audio volume in some configuration or text editor screen user can press this button to switch option or move cursor to the right 4 2 Using Handset Hands free Speaker Headphone m Using Handset To talk over handset user should lift the handset off the device and dial the number or dial the VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 number first then lift the handset and the number will be dialed User can switch audio channel to handset by lifting the handset when audio channel is opened in speaker or headphone m Using Hands free Speaker To talk over hands free speaker user should press the hands free button then dial the number or dial the number first then press the hands free button User can switch audio channel to the speaker from handset by pressing the hands free button when audio channel is opened in handset m Using Headphone To use headphone by default user should long pressed hands free button to turn on the headphone Same as handset and hands free spe
75. remove contacts in that group by pressing Select button to enter the group contacts management screen Select or deselect the contacts and save the change with OK when finished editing Business Figure 53 Select Add Remove Contacts in a Group VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 3 Using Cloud Phonebook Cloud phonebook allows user to configure the device to download a phonebook from a cloud server This is very useful for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually It is also a useful tool for user to synchronize his her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon NOTICE In regard of creating a cloud phonebook and setting up a cloud phonebook server please refer to X3 Administration Guide NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time it is opened on the device to ensure the user get the most up to date phonebook However the downloading may take a couple seconds depending on the network condition Therefore it is highly recommended to the users to save important contacts from cloud to local phonebook to save the time of waiting for downloading To open cloud phonebook list press ai Cloud Phonebook in phonebook screen or long pressed RA Phonebook
76. rnenrresenrresnnrrennni 66 Oto PEO NEB OOK BE 66 6 20 PHONEBOOK AdVaNCCG ME 66 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 821 CA EOGS Lu 67 022 HELP Screen MEN Lave ERT 67 8 23 HELP Icon Description x5i35 5ehodsdododedocodadodecadadeda todd Sotobotehebebalebstsbeletsletetslatetataceeenteoeeie 67 H e VE Lee WE D I ge UE 68 9 2 Set Device Access Privilege Restriction User DIN 69 VPN 70 MENT 70 TONEN NN 70 10 TrOuble Shooting d de dende 72 10 1 Get Device System Information ANNE 72 10 2 Upgrade to the latest software rrrrnrrrrnnrnrrnannrrnannvnrannrnnanrnnnnnrnnnnnrnnnnnsnnnnnsnnnnssnnnansennn 72 103 Reboot DENE EE 13 10 4 Reset Device to Factory Default AAR 73 10 5 Network Packets Capture 73 10 6 Entering Post Mode and Recover System Image 73 10 7 Common refl e 15 Appendix l Screen Menu RE 77 Appendix TER ICON UE et e Un BEE 78 Appendix lll Text Input from Keypad eenavernnnnnvevnnnnnvevnnnnnvennnnnvevnnnnvennnnnnvrnnnnnvevnnnnnvevnnnnnvennnnnner 83 Appendix IV Line LED DOTIMIMON BE 85 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Figures Fig re 1 Desktop NSA LEON EE 12 Figure 2 Change handset hook to wall mount mode 12 Figure 3 VV alleMOUNIE IS EAN vvs 13 Figure 4 Connecting to the Device rrrrrrnnnnnnnrnnrnnnnnnrrrrsennnnrrnrrennnnnrnnsennnnnnnssnnnnnnrnnssnnnnnnnsssnnnnns 13 FUNN
77. rrornnnnrrrrornnnnrnrrennnnnrnnrsnnnnnrnnrsennnnnnnssennnnnnnssennnnnssne 57 Table 4 Global Settings for Lines on Web 61 Table 5 Common Phone Feature Settings on Web 62 Table 6 Audio Settings ON Web 63 Table 7 Time Date Setting Parameters on Web 64 Table 8 Trouble Cases een 75 Table 9 Keypad ICONS rrrrrrrnnnnnrrrrrrrrnrnnnnnrrrrnrrrrrnnnnnnnrnnnrsennnnnnnvrnnessnnnnnnnnrnnnsssssnnnnnsnnnsssssennnnnnsnesee 78 Table 10 Status Prompt and Notification ICONS 0 0 0 0 cece ccccccccesssssseeeececeesssssseeeeceeessestaaees 79 PENNE 80 Table 12 Call Progressing ICONS rrnrrrrnrnnnnnrrrrrnnnnnrrnrrrnnnnrrrnrrnnnnnrnnsrnnnnnrnnssnnnnnnnnssennnnrnnssennnnssee 81 Table 13 MAN MENU CONS Lavere enes eee 81 Table 14 Second Level Menus EE 81 Table 15 Look up Table of Character 83 Table 16 Cursor Movement 84 Taboe EEN LED ae 85 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 1 Safety Instruction Please read the following safety notices before installing or using this unit They are crucial for the safe and reliable operation of the device Please use the external power supply that is included in the package Other power supply may cause damage to the phone affect the behavior or induce noise Before using the external power supply in the package please check the home power voltage Inaccurate power voltage may cause fire and damage Please do not damage the power cord
78. rrrrernnnvrnrrrrnnnrrnrrsrnnnnrnssrsnnnnvnssssnnnn 46 Figure 63 Configure DND on me 46 Figure 64 DND Enabled on Lme een 46 Figure 65 Auto answering Enabled on Both nes ee cceccccccesessseeeeeseesseeeeeeseseeeeeeees 47 Figure 66 Configure Auto answering on Une 48 Figure 67 Auto answering Enabled on mei 48 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Figure 68 Select Line for Call Forward Contguraton 49 Figure 69 Select Call Forward Type 49 Figure 70 Select Call Forward Type 49 Figure 71 Configure Call Forward Number 49 Figure 72 Set Delay Time for Call Forward onNoAnswer 49 Figure 73 Web Call Controls rrrrrrornnnnrrrroonnnnrroronnnnnrrersennnnrnnrsennnnrnnrsennnnnnnrsennnnnnnssennnnnnnnssennnns 55 Figure 74 Web Call Entering Number and Select me cc cccccceesseceeeeseeeeesteeeeees 55 Figure 75 Switch User Profle cc ccccsssccccesssscccccessscececessseeeccesssaeeecessssaeeeceesssaeeeeeeees 68 Figure 76 Device is locked by Long pressing H ee 69 Figure 77 Unlock the Device EE 69 Figure 78 Soft menu Tree ccccssscccceessscccceesssseeecceseseeecceessseeecceessaeeeceesesaeeceeesesaeeeeeeees 77 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Tables Table 1 Time Settings Harameiers 51 Table 2 Web Portal Accessibility Comparison Administrators vs Ueerg 53 Table 3 Line Configuration on Web rrrrrrnnnrrr
79. s button and More till you find Reset to Factory Default button Press Reset to Factory Default button a warning message All data will be lost will be prompt to user Press OK to execute the reset command or Ed Cancel to exit NOTICE If the user with Administrators privilege has set user PIN code the user must enter the correct PIN code first to be able to reset device VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 8 Web Portal 8 1 Web Portal Authentication and User Privileges User can log in onto the device web portal to manage the device or user s profile User must provide correct username and password to be able to log in There are two types of user privilege Administrators and Users Refer to 9 1 User Profile The user with Administrators privilege has full accessibility to all web portal pages while the user with Users privilege has limited accessibility and some pages or features are not accessible Table 2 Web Portal Accessibility Comparison Administrators vs Users Web Page Administrators System Information System User Profiles Can only change user s own password N A System Configurations System Upgrade System Auto Provision System Tools Network Basic N A Cannot upload OpenVPN certifications Network Advanced Network VPN Lines Line1 Lines Line2 Lines Global Settings Can only change STUN settings N A Phone Fea
80. s are connected to each other over the VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 To configure a line manually user may open the line configuration screen by long pressing line key or through soft menu buttons Settings gt Line gt Line1 Line2 from the standby screen NOTICE If user has set PIN code in user profile user must enter correct PIN code to be able to edit line configuration User should activate a line to get the line in service or deactivate the service to put the line inactive To activate or deactivate the service of a line switch the line activation option with Left Right arrow buttons Line Inactive d E e Figure 24 Activate Deactivate a Line Service User should also configure the corresponding parameters as provided or advised by the service provider The other parameters and screens are listed in below pictures Ss 0 Service provider lt Not used gt 4 gt Figure 25 Select Service Provider and Use Service Provider Provisioning Please refer to 5 1 Configuration Wizard Step 3 DI Proxy server addr 172 18 1 2 3 183 ee VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Figure 26 Configure SIP Proxy Server Address Username 8307 i E 113 Le LU Figure 27 Configure SIP Username DI Password Si p ee A Figure 28 Configure SIP Authenticatio
81. s left right navigator key or the soft menu button Left Right to select the auto answering option When done press OK button to save the changes l User will see icon A Auto answering on Line1 or H Auto answering on Line against the enabled line VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 DI Auto answering Inactive dh EA Figure 67 Configure Auto answering on Line Jenny Lee 12 35 46 Pm ON 2014 01 20 e tt oo gt Figure 68 Auto answering Enabled on Line2 6 8 Call Forward Call forward is also known as Call Divert which is to divert the incoming call to a specific number based on the conditions and configurations User can configure the call forward settings of each line There are three types Unconditional Call Forward Forward any incoming call to the configured number Call Forward on Busy When user is busy the incoming call will be forwarded to the configured number e Call Forward on No Answer When user does not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number To configure call forward when the device is in the default standby mode Press soft button More till you find the Call Forward button Press Call Forward button to open call forward configuration screen select the line to be configured with up down navigator keys
82. seaeessaseessaeeessaes 37 6 2 1 Contact Search ntell Match ENEE 38 EANET EE NE 38 6 2 3 Add Edit Delete Group 39 6 2 4 Browse and Add Remove Contacts in Group 40 03 USING JV We ne 41 6 3 1 Configure Cloud Phonebook uk 41 6 3 2 Open Cloud bhonebook cc eeccceeecccceecceeeeceeceeeeeeeeeeseueeesseeeeeeeeeesaeeeesseeessueessueeesaees 42 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 E Re EE 43 6 5 Voice Message 44 56 TORING E IS UID EE 45 Or MOEN 47 OG CFO E 48 7 Phone SANS are 50 a AUSERAUNO VOLUME EE 50 7 2 Set Ring Tone Volume and Tvpe cc ccccccceccccceeceeceeceeceeeeseeeeesseeesseeeesseeeesseeetseeeeeas 50 e ASLE DE ME NN 50 TA SELDEVIEE TIME DAAE Lua see 51 7 4 ei D Re 52 EE ROME PEN 52 TA Reserto Facon RT a a aaa ouaseaatesers 52 8 Web Portal EE 53 8 1 Web Portal Authentication and User Privileges ccccccseeeecseeeeeeeeeeeeeeesseeessaeeeeas 53 o2 MND EE 54 89 SYSTEM N T de DE 55 64 SYSTEMI YSer Proe eeeegegeeegggegeggeggegggegegeg r aia Muto end eaaiasatna este atet 56 B20 SYSTEM rte Ee 56 8 6 SYSTEM Upgrade bk 56 Or SYTTEN AO PS DS 56 Hr SNITT TOR NNN 57 69 NETWORK BEG eee 57 8 10 NETWORK Achvanced 57 ET NEVE Pr 57 EE NES ENE NN 57 8 15 LINES Global SENGS PNG 61 0 14 PHONE E ansees 62 015 PINE Ale 63 16 PINE TED 64 OT PRONEBOOK ds COMAGCIS E 65 8 18 PHONEBOOK Cloud Phonebook enannnenannnnnannnnenrnnnsnrnnsnrrnsnnrrrsnrr
83. ser account can be created or deleted by Administrators from the device web portal in page System gt User Profiles or on the device in User Profile management screen by long pressing ol If the device has more than one user account created user can switch user profile by long pressing Al select user account and click OK to switch PIN code may be required if the user account s PIN is set Figure 76 Switch User Profile NOTICE The device is shipped with a default Administrators user account The username and password for the default accout is admin which has been printed on the brand and model lable at the bottom side of the device The user PIN is empty by default VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 9 2 set Device Access Privilege Restriction User PIN It is assumed the device will be mostly used by single user in a private environment However if the device is to be used among multiple user or public environment the user owner of the device might want to set some restriction to the access of the device such as change the line configurations or reset to factory default such that others could not change the user s configuration until the passed the authentication To enable the access privilege restriction user should set a Personal Identification Number PIN which is 4 digits numeric code in user profile Once the PIN code is set user can lock the devic
84. ser can answer the call by lifting the handset open headphone or speaker phone by pressing the hands free button or the OK button To reject the incoming call user should press Ed Cancel button VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 m Talking When the call is connected user will see a talking mode screen as the following figure D Audio Channel ig all P Hi ne 17 21 4 Current Time rontdesk 2 Connection Quality 5 Current Line Am L1 00 03 350 Figure 44 Talking Mode Screen Audio Channel The icon reflects the current audio channel being used Connection Quality This indicator reflects the call connection quality with three signal bars as 3 good 2 average 1 poor or 0 lost Remote Party The name or number of the remote party Current Time Current date and time are displayed here Current Line The line is being used on the call Talking time The time passed since the call established m Call Holding Resuming User can hold the remote party by pressing UI Hold button and the button will be changed to kl Resume icon User can press the kl Resume button to resume the call L al 11 05 17 21 Frontdesk L1 00 03 35 pb i GJ gt Figure 45 Call Holding Screen m Call Ended When user finished the call user can put the handset back to the device to hang up the call or press the hands free button to close the a
85. ssing Select button to enter the group contacts management screen Select or deselect the contacts and save the change with OK when finished editing Business Figure 53 Select Add Remove Contacts in a Group VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 3 Using Cloud Phonebook Cloud phonebook allows user to configure the device to download a phonebook from a cloud server This is very useful for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually It is also a useful tool for user to synchronize his her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon NOTICE In regard of creating a cloud phonebook and setting up a cloud phonebook server please refer to X3 Administration Guide NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time it is opened on the device to ensure the user get the most up to date phonebook However the downloading may take a couple seconds depending on the network condition Therefore it is highly recommended to the users to save important contacts from cloud to local phonebook to save the time of waiting for downloading To open cloud phonebook list press ai Cloud Phonebook in phonebook screen or long pressed BA Phonebook button in standby screen d CH C
86. ssscccceeessseeceeesssseeeeeeessseeeeeeens 24 Figure 23 Configuration Wizard ln E BE 24 Figure 24 Activate Deactivate a Line Service rrrrrnnnnnnnnrrnrnennnnrrrrrnrnnnrrnrrnrnnnnrnnsrnnnnnrnnsnnnnnns 26 Figure 25 Select Service Provider and Use Service Provider Provisioning 068 26 Figure 26 Configure SIP Proxy Server Address ccccccccssssssccecceeeessssssceeecceeessssseeeeeeeeeenes 27 Figure 27 Configure SIP USCMAIMNG EE 21 Figure 28 Configure SIP Authentication Password rrrrnrrrnnrnnnnvrrnrrnnnnnrrnrrnrnnnnrnnsrnnnnnrnnsnnnnnns 21 Figure 29 Configure Advanced Line Options rrrnrrrrrnnrrrrrrnnnrrrnnnnvrrrnnnnnrrnnnnsrrsrnnnnnrnnnnssrsnnnnnne 27 Figure 30 Configure Display Name 21 Figure 31 Configure Authentication Name sseeneesseneeesssssseesssseresssseseesssseressssereessssereesssereess 28 Figure 32 Configure SIP Realm Domain rrnrrrnrnnnnnnrrrnnennnvrrrrrnnnnnrrnrsnrnnnrnnnsnrnnnnnnnsrnnnnnnnnssnnnnns 28 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Figure 33 Configure SIP Proxy Server Hot 28 Figure 34 Configure Outbound Proxy cece cccccccssseccceeeessseecccessseeecceeesseeceeeessseeeeeeetsseeeeeeens 28 Figure 35 Configure Outbound Proxy Hot 28 Figure 36 Enable Disable STUN EE 29 Figures Enables DISADE TOM EE 29 Figure 38 Default me ccccssscccccessscecccesssseecceesesseeecceessseeeeceesss
87. ssword are both admin For the detail of web portal operations please refer to 8 Web Portal VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 5 Setting Up In order to get the device ready for making and receiving phone calls the device must be configured with correct network configurations and at least one of the lines must be configured with an IP telephony service When the first time the device is being booted up a configuration wizard will be running to help user to configure the device For advanced and power users who know VoIP technology well they can configure the device manually in the device web portal or by auto provisioning for mass deployment 5 1 Configuration Wizard The configuration wizard will be auto run for once when the device booted up for the first time or after resetting the device to factory default User may skip the wizard by pressing the soft menu button kal Return to get back to the standby screen If a user wishes to run the configuration wizard again user can run the configuration wizard by pressing Settings gt Configuration Wizard from standby screen In configuration wizard user can press soft menu button Help to open the help screen which provides user the description of each configuration and icon illustration If user wishes to change a configuration from its default setting user should press Ed Edit to enter the configuration edi
88. t be pereme ae mente teen Enable VAD Enable Voice Activity Detection When enabled the device will suppress the audio transmission with artificial comfort noise signal to save the bandwidth 8 16 PHONE Time Date User can configure the device time settings in this page Table 7 Time Date Setting Parameters on Web Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Week En 8 17 PHONEBOOK Contacts User can add delete or edit contacts in the phonebook in this page User can browse the phonebook and sorting it by name phones or filter them out by group To add a new contact user should enter contact s information and press Add button to add it To edit a contact click on the checkbox in front of the contact the contact information will be copied to the contact edit boxes press Modify button after finished editing To delete one or multiple contacts check on the checkbox in front of the contacts wished to be deleted and click the Delete button or click the Delete All button with selecting any contacts to clear the phonebook User can also add multiple contacts into a group by selecting the group in the dropdown options in front of Add to Group button at th
89. tact Name Phone Number Phone2 Number Phone3 Number Ring Tone Contact Group Figure 50 Add New Contact User can edit a contact by pressing Ed Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press KE Delete button and confirm with Yes 6 2 3 Add Edit Delete Group User can open the group list by pressing WEN Contact Group button in phonebook screen By default there is only one system contact group Recently Dialed Contacts RDC in the group list The RDC is a contact list of recently dialed contacts maintained automatically by the system NOTICE The Recently Dialed Contact RDC group is a special group that user cannot edit or delete it User can create his her own groups edit the group name add or remove contacts in the group and delete a group To add a group press Add button To delete a group press KE Delete button VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 To edit a group press Ei Edit button aa Business Famil S Figure 51 Group List 6 2 4 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening the group in group list with OK button Business Figure 52 Browsing Contacts in a Group When user is browsing contacts of a group user can also add or remove contacts in that group by pre
90. tatic IP Configuration This option allows user to configure each IP parameters manually including IP Address Subnet Mask Default Gateway and DNS servers This is usually used in an office environment or by power users PPPoE This option is often used by users who connect the device to a broadband modem or router To establish a PPPoE connection user should configure username and password provided by the service provider The device is default configured in DHCP mode 5 3 Line Configurations A line must be configured properly to be able to provide telephony service The line configuration is like a virtualized SIM card Just like a SIM card on a mobile phone it stores the service provider and the account information used for registration and authentication When the device is applied with the configuration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 To configure a line manually user may open the line configuration screen by long pressing line key or through soft menu buttons Settings gt Line gt Line1 Line2 from the standby screen NOTICE If user has set PIN code in user profile user must enter correct PIN code to be able to edit line configuration User should activate a line to get the line in service or deactivate the s
91. ternet user may experience blank screen when opening this page 8 23 HELP Icon Description User can get complete icon illustration in this web page which can also be found in Appendix Il Icon Illustration User may click on the icon to jump to the icon definition or browse the icon by categories VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 H Advanced Features 9 1 User Profile The device allows user to create up to five user accounts and each user account will have its own User Profile This allows multiple users to use the same device without sharing personal information such as phonebook call logs line accounts etc There are two types of user privilege Administrators and Users If a user account is created as Users privilege this account will have limited accessibility to the device and cannot change some device settings The user account can be used to operate the device or access the device web portal by login to the device or its web The authentications for device operation and web are different To operate the device user may be required to input user PIN code if a user PIN code is set or user can operate the phone directly by switching to the user profile of his hers if PIN code is not set On the hand each user should log in to device web portal with his her username and web password The user account can be created or deleted by Administrators from the device we
92. the phone is not able to connect to the cloud server or when user wants to update the phone to a certain version User can disable online upgrade service by clear the Upgrade Server parameter 8 7 SYSTEM Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume For the detail of Auto Provision please read X3 Administration Guide VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 8 8 SYSTEM Tools Tools provided in this page help users to identify issues at trouble shooting Please refer to 10 Trouble Shooting for more detail 8 9 NETWORK Basic User can configure the network connection type and parameters in this page 8 10 NETWORK Advanced The network advanced settings is often configured by IT manager to enhance the quality of service of the device The configurations are addressed in X3 Administration Guide 8 11 NETWORK VPN User may configure a VPN connection in this page Please refer to 9 3 VPN for more detail 8 12 LINES Line1 Line2 The service of the line is configured in this page Table 3 Line Configuration on Web Basic Settings Line Status Display the current line status at page loading To get the up to date line status user has to refresh the page manually VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
93. thods are supported Method 1 While user is talking in a phone call put the current call on hold and start a call transfer by pressing Call transfer soft button Dial the number of the transfer target When the user hears the ringback tone or when the transfer target answered the call user can hang up the phone to transfer the call If the call cannot be transferred due to the transfer target is busy the phone will end the second call automatically and user can retrieve the first call back by pressing Call resume soft button VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Method 2 While user is talking in a phone call put the current call on hold and make a second call by pressing Making new call soft button Dial the number of the transfer target When the user hears the ringback tone or when the transfer target answered the call user can press Call transfer soft button to transfer the call If the transfer target is busy or would not take the call transfer user can hang up the second call and retrieve the first call back by pressing Call resume kl soft button After call transferred hang up the phone m Unattended Transfer Unattended transfer is also known as the Fire and Forget or Blind Transfer mode Instead of connecting to the transfer target first and confirming the availability user simply trigger the call transfer to the tra
94. tly focused User may check the contact e information by open it in the edit mode Contact Name Current Record Indicator Current Position Among All Records Contact Name Initial Figure 49 Browsing Phonebook 6 2 1 Contact Search Intelli Match When there are hundreds of contacts and call logs it can be difficult and annoying to browse all the records to find the numbers The intelli match feature can help user to quickly locate the contact or narrow down the result When user enters number in standby or dialing mode the phone will search matched result by name and number from phonebook and call logs When there are matched result returned user can select the number in the matched list with up down navigator keys without entering the complete number To search a contact by name user simply enters the number or name of a contact or call log in standby screen or during dialing For example to locate contact John Smith user can search for JS by entering 57 or John by entering 5646 or 76484 for Smith If user wants to search by number the intelli match will not return any result for number less than three digits This is to avoid massive matched result 6 2 2 Add Edit Delete Contact To add a new contact user should press Add New Contact button to open Add Contact screen and enter the contact information of the followings VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 8
95. tor screen or press Lg Next to move on to the next step When there are more than one parameters to be configured in a configuration editor screen user can use up down navigator buttons to browse the parameters and edit them When finished editing press OK button to save the change By pressing Gad Next and Previous user can move back and forward to the confituration steps VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Step 1 Select display language of the user interface X3 supports multi language display and user interface Since v1 3 0 English Simplified Chinese Traditional Chinese Russian Italian Turkish Japanese Deutch Dutch and Spainish has been supported and there are more language to be translated and supported The default language of the device is English User may change the language by pressing E Edit button select the language and click OK to save the changes When user selected to change the language for the first time the system will check if there is an updated fontset If there is a new fontset the phone will try to download new fontset from the Internet this may take tens of second and user may cancel the fontset update manually if user do not need the update however some of the languages might not be displayed correctly or will not be offered for options Once the display language has been set or user does not wish to change the lang
96. ttings Delete Call L gis Hided when no contact E f D Bo not disturb Hidedwhenno log f Ed Contact i Call Log Detail Hided when no contact E Hided when no log Auto Answering Call Forward eo Edit Call ForwardSettings Settings Phone Settings Network Configuration Line Configuration i Linel Configuration E 5 Volume Adjustment System Information Line Configuration i i Reboot l s Ring Settings 05 Resetto Factory Default ebe Adi Only availablefor administrators OC EE ANJANI Help r al t Software Upgrade 0 TimeSettings lcon tips aN Configuration Wizard Figure 79 Soft menu Tree VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Appendix II Icon Illustration Table 9 Keypad Icons Switch Line Scrolling down Long pressed Fast scrolling down on Play voice message Long pressed Key 1 8 UserProfie Long pressedKey oOo Phone ock Long pressedKeyi O OoOO Moie Microphone During Cal Mute Microphone During Call Volume Down Move Left mi Volume Up Move Right VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SSES a mno Z PQRS gt 8 TUV S PMX D spacey gt NE Table 16 Cursor Movement Move Left Physical Key Move Right Physical Key Backspace Ka Soft menu button Clear EX Soft menu button Delete all characters Vo
97. tures Phone Audio Phone Time Date Phonebook Contacts Phonebook Cloud Phonebook Phonebook Blacklist Phonebook Advanced Call logs WebPage gt Systemvinformation 1 SystemvUserProfles Yo System Configurations NY gt SystemUpgrade J O yooo SystemAuto Provision Y o SystemToos o yooo NetworklBasie J o yooo NetworklAdvanced yo oo NetworvPN oo o a Deier Lines Global Settings Yo PhonelFeatures Yo o PhonelAudo J o yo o Phone Time Date J Yo Phonebook Contacts Yo Phonebook Cloud Phonebook V Phonebook Blackiist Yo o PhonebookiAdvanced Yo Saloos oo o v Hee Help VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 The device has restricted that only the user account who is currently logged on the phone can log in to the web If a user other than the current phone user with Users privilege tries to log in to the web the user will receive a message Only current phone user or Administrators has the access privilege and be returned to login page However if a user other than the current phone user with Administrators privilege tries to log in to the web the user may force the phone user to log out and log in with the user s identity from the web A message You are not the current phone user do you want to log out the current user and switch phone user to your account will be prompt If user chooses Continue the phone user w
98. u 3 In gt Figure 47 Conference Call 6 1 3 Call Transfer While the user is talking with a remote party if the user wishes to transfer the call to another one there are two ways to transfer the call attended transfer and unattended transfer m Attended Transfer The attended call transfer is also known as the polite mode which is to dial the number of the transfer target and confirm the availability before transferring To perform an attended transfer two methods are supported Method 1 While user is talking in a phone call put the current call on hold and start a call transfer by pressing Call transfer soft button Dial the number of the transfer target When the user hears the ringback tone or when the transfer target answered the call user can hang up the phone to transfer the call If the call cannot be transferred due to the transfer target is busy the phone will end the second call automatically and user can retrieve the first call back by pressing Call resume kl soft button VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Or in attended transfer mode Method 1 user can start a conference before transferring and hang up the call any time to complete the call transfer 6 1 4 Check Call Connection Quality As mentioned in 6 1 Making Phone Calls when the device is in talking mode the device will periodically check the call connection qual
99. uage user can press Lg Next button to move on to the next configuration NA Language English 2 S o_ Figure 10 Configuration Wizard Select Language Step 2 Configure network connection mode There are three network connection modes DHCP Static IP and PPPoE default is DHCP User may change the connection mode by pressing Ed Edit button select the connection mode enter relative information and click OK to save the changes When done press Next button to move on to the next configuration or el Previous button to go back to last configuration if user wishes to change it VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 NE Network DHCP KJK EK EO Figure 11 Configuration Wizard Configure Network Step 3 Configure service on Line1 At this step the wizard will help user to configure the IP telephony service on Line1 There are three options Service Provider Private Server and Manually Configuration which will be described below SS Line1 configurations Manual Configuration KA A JE Figure 12 Configuration Wizard Configure Line m Service Provider The Service Provider option provides users the easiest way to configure line service User only needs to enter the username or phone number and the account PIN code provided by service provider The device will connect to the service provider s server with the accou
100. uct a user manual might not be suitable for user s guidance because it could be outdated easily However in order to help some users who are interested to read every detail of the product this user manual is still provided as a user s reference guide Still the document might not be up to date with the newly release software so please kindly use the embedded help in X3 software download updated user manual from Fanvil website or contact with Fanvil support if you have any question using X3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 3 Installation 3 1 Use PoE or external Power Adapter X3 called as the device hereafter supports two power supply modes power supply from external power adapter or 802 3af Class 1 Power over Ethernet PoE complied switch PoE support applies to X3P model only PoE power supply saves the space and cost of providing the device additional power outlet With a PoE switch the device can be powered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be used in priority and will switch to
101. udio channel to hang up VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6 1 1 Make Receive Second Call The device can support up to two concurrent calls When there is already a call established user can still answer another incoming call on either lines or make a second call on either lines m Second Incoming Call When there is another incoming call during talking a phone call this call will be waiting for user to answer it User will see the same incoming call alerting screen as normal incoming call The device will not be ringing but playing call waiting tone in the audio channel of the current call and the LED will be flashing in red User can accept or reject the call same as normal incoming call When the waiting call is answered the first call will be put on hold automatically m Second Outgoing Call To make a second call user may press Making New Call button to make a new call on the default line or press the line key to make new call on specific line Then dial the number the same way as making a phone call Another alternative for making second call is to browsing phonebook or call logs and dial out from the selected number When user is making a second call with the above methods the first call could be place on hold manually first or will be put on hold automatically at second dial m Switching between Two Calls When there are two calls established user will see a dual c
102. y Refer to 5 3 Line Configurations User can edit each configuration parameters For most IP telephony services a server address an account username and password are all it needed If there are other parameters need to be changed such as authentication name display name server port domain realm outbound proxy etc user should select Advanced to edit those options Service provider LI Private server g Manually configure Tf Figure 21 Select Manually Configure VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When finished configuring user should press OK to save the configurations and move on to the next step Step 4 Set User PIN If user wishes to set restriction on the device accessibility for security consideration user may choose to set a user PIN code in this step Refer to 9 2 Set Device Access Privilege Restriction User PIN For user who does not need to set the restriction user can skip this step or remove the PIN by change the PIN to blank User without PIN code could not lock the device and no authentication is required to login to the device with this user account or to change this user s line configurations K 9 Set user PIN WAR DR JE Figure 22 Configuration Wizard Set User PIN Step 5 Save the configurations Till now all the basic configurations have been set completely to get the device ready User may save the configurations now

Fanvil X3 User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents