User Manual Oracle Banking Digital Experience Retail Credit Card
Contents
1. Another Service Request Submit Field Description Field Name Description Credit Card Mandatory Drop Down Number Indicates the credit card number Disclaimer Display Displays the disclaimer by the bank if any User Reference Optional Alphanumeric 25 Indicates the reference number for future tracking In the Credit Card Number field enter the credit card number Click Submit The Deregister Credit Card Verify screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 62 Service Requests Deregister Credit Card Verify DEREGISTER CREDIT CARD VERIFY 19 Jun 2015 06 22 19 GMT 0000 Ge O E Credit Card Number 0000000000 1234 User Reference Reference 234 Change Confirm 5 Click Confirm The Deregister Credit Card Confirm screen appears OR Click Back The Deregister Credit Card screen appears Deregister Credit Card Confirm DEREGISTER CREDIT CARD CONFIRM 19 Jun 2015 06 22 19 GMT 0000 OP amp Transaction submitted for Deregister Credit Card having reference 126287061551735 has been set to status Auto Authorized Credit Card Number 200000000000 1234 User Reference Reference 234 OK 6 Click OK The Deregister Credit Card screen appears OR Click Another Service Request The Service Requests scree2. yy E x Card Number Please Select Card Humpe Month Select Month Year Select Year Submit Indicates mandatory fields Indicates mandatory if particular option is enabled Field Description Field Name Description Card Number Mandatory Drop Down Indicates the credit card number Month Mandatory Drop Down Indicates the month for which you want the credit card statement Year Mandatory Drop Down Indicates the year for which you want the credit card statement From the Card Number list select the appropriate option From the Month list select the appropriate option From the Year list select the appropriate option Click Submit The detailed Credit Card Statement screen appears a fF o bh User Manual Oracle Banking Digital Experience Retail Credit Card 13 Credit Card Statement Details 1 Credit Card Statement CREDIT CARD STATEMENT Card Number XXXXXXXXXXXX0245 l Month March B Year 2015 Z Indicates mandatory fields 7 Indicates mandatory if particular option is enabled Credit Card Details Card Number 9 0OOXXXXXXXX0245 Card Currency INR Total Credit Limit 20 000 00 Total Cash Limit 10 000 00 Total Billed Amount 4 000 00 Minimum Payment Due 200 00 Address Details Full Name PQR SHARMA Mailing Address B 104 CITY OF JOY L B S Marg Mulund West 05 06 2015 10 00 23 GMT 0000 B y D P Expiry Date Availa
3. number which has card type as secondary can be modified To view secondary Credit Card details Credit Card Details Credit Card Details Card Number Product Name Primary Card Number Total Credit Limit Total Cash Limit Current Balance Total Billed Amount Statement Date Last Payment Amount Auto Payment Options Expiry Date Payment Due Details Payment Due Date Statement Due Amount Minimum Amount Due CREDIT CARD SUMMARY 20 Feb 2010 09 06 2015 09 58 21 GMT 0000 DE Card Type Points Available Available Credit Limit Available Cash Limit Card Currency Total Unbilled Amount Last Payment Date Total Payment Due Recovery Account Current Authorisation Supplementary Back View Statement m Click View Statement The Credit Card Statement screen appears OR Click Back The Credit Card Summary screen appears Credit Card Statement 4 Credit Card Statement Using this option you can view monthly credit card statements mapped to your account in the application To view monthly credit card statement 1 From the Cards menu select Credit Cards and then select Credit Card Statement The Credit Card Statement screen appears Note You can also click View Statement screen on the Credit Card Summary screen to view the Credit Card Statement screen Credit Card Statement CREDIT CARD STATEMENT 05 06 2015 11 59 32 GMT 0000
4. Displays the city of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the state of the receiver to whom the new credit card is to be delivered Displays the state of the bank branch if you select the Bank option from the Mode of Delivery field User Manual Oracle Banking Digital Experience Retail Credit Card 56 Sit D Fei Field Name Country Zip Postal Code Phone Disclaimer User Reference Service Requests Description Optional Alphanumeric 35 Display Indicates the country of the receiver to whom the new credit card is to be delivered Displays the country of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 10 Display Indicates the zip or postal code of the receiver to whom the new credit card is to be delivered Displays the zip or postal code of the bank branch if you select the Bank option from the Mode of Delivery field Optional Numeric 35 Indicates the phone number or multiple phone numbers separated with commas of the receiver to whom the new credit card is to be delivered Display Displays the disclaimer by the bank if any Optional Alphanumeric 25 Indicates the reference number for future tracking In the Credit Card Number field enter the credit card number From the Reason list select the appropriate option In the Embossing Name
5. Displays the transaction date of the transaction Description Display Displays a short description of the transaction Debit Display Displays the debit amount of the transaction Credit Display Displays the credit amount of the transaction The options mentioned below are applicable for records of credit card transactions User Manual Oracle Banking Digital Experience Retail Credit Card 17 Credit Card Statement Column Name Description To enable the word wrap in the columns select the Word Wrap check box Click Customize Columns to reorder the columns or select the columns that appear in the credit card transactions list Click Download to download all or selected columns in the credit card transactions list You can download the list in PDF XLS QIF OFX and MT940 formats Click Print to print the credit card transactions list and open the list as a PDF document Click to view the first page of the credit card transactions list Click ai to view the previous page of the credit card transactions list Click to view the next page of the credit card transactions list Click EJ to view the last page of the credit card transactions list From the Page list select the required page number of the credit card transactions list From the Show Rows list select the number of rows to be displayed in the credit card transactions list Click next to the required column to sort the records of credit card transact
6. Indicates the branch from where the new credit card is to be collected To enable this field select the Branch option from the Mode of Delivery field Mandatory Display Alphanumeric Displays your Customer Name as present in the application Indicates the name of the receiver to whom the supplementary credit card is to be delivered Mandatory Alphanumeric 34 x 3 Display Indicates the address of the receiver to whom the supplementary credit card is to be delivered Displays the address of the bank branch if you select the Bank option from the Mode of Delivery field Displays your address as present in the application if you select the Courier option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the city of the receiver to whom the supplementary credit card is to be delivered Displays the city of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the state of the receiver to whom the supplementary credit card is to be delivered Displays the state of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the country of the receiver to whom the new credit card is to be delivered Displays the country of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 10 Display Indicates th
7. Mandatory Drop Down Indicates the product name for the supplementary credit card to be issued Supplementary Card Holder Details Name Date of Birth Relationship with Primary Credit Card Holder Embossing Name Credit Limit Cash Limit Mother s Maiden Name Limit Type Select City Mandatory Alphanumeric 35 Indicates the name of the prospective supplementary credit card holder Mandatory Pick List Indicates the date of birth of prospective supplementary credit card holder Mandatory Drop Down Indicates your relationship with the person for whom supplementary card is required Mandatory Alphabets 35 Indicates the name to be embossed on the supplementary credit card Mandatory Numeric 15 Indicates the credit limit for the supplementary credit card Optional Numeric 15 Indicates the cash limit for the supplementary credit card Mandatory Alphanumeric 35 Indicates your mother s maiden name Mandatory Drop Down Indicates the limit type for the supplementary credit card The options are e Separate e Shared Conditional Drop Down Indicates the city in which the bank branch is located To enable this field select the Branch option from the Mode of Delivery field User Manual Oracle Banking Digital Experience Retail Credit Card 67 Select Branch Name Address City State Country Zip Postal Code Service Requests Conditional Drop Down
8. User Manual Oracle Banking Digital Experience Retail Credit Card 20 Credit Card Payment Credit Card Payment Verify CREDIT CARD PAYMENT VERIFY 05 06 2015 09 59 44 GMT 0000 3 yy From Account 1040410879021 Card Number XXXXXXXXXXXX0245 Amount 200 00 INR Back Confirm 6 Click Confirm The Credit Card Payment Confirm screen appears OR Click Back The Credit Card Payment screen appears Credit Card Payment Confirm CREDIT CARD PAYMENT CONFIRM 05 06 2015 09 59 44 GMT 0000 Bw O B Transaction with reference number 188054608381506 is in Accepted state Host Reference Number 1234567890123456 From Account 1040410879021 Card Number XXXXXXXXXXXX0245 Amount 200 00 INR 7 Click E receipt to generate the e receipt of the transaction OR Click OK The Credit Card Payment screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 21 Register Credit Card 6 Register Credit Card Using this option you register a new credit card issued by the bank for accessing Internet and Mobile Banking To register a Credit Card L From the Cards menu select Credit Cards and then select Register Credit Card The Register Credit Card screen appears Register a Credit Card Card No Credit Card Expiry CVV Number Credit Card Pin User Reference Indicates mandatory fields REGISTER CREDIT CARD 2 Bra
9. 10 Click OK The Apply for Credit Card Service Request screen appears OR Click Another Service Request The Service Requests screen appears 8 3 Automatic Pay Register Using this service request option you can raise a request for register for auto payment for credit card To register for auto payment for Credit Card 1 From the Select Transaction list select the Automatic pay Register option on the Service Request screen 2 Click Submit The Automatic Pay Register screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 37 Automatic Pay Register Service Requests Credit Card Select No Payment Type User Reference Indicates Mandatory Fields Total Amount Due AUTOMATIC PAY REGISTER e Account No Minimum Amount Due Select 09 06 2015 07 30 59 GMT 0000 GQ yr De Register Another Service Request Submit Field Description Field Name Description Credit Card No Account No Payment Type Disclaimer User Reference om ZS Ze Click Submit Mandatory Drop Down Indicates the credit card number Mandatory Drop Down Indicates your current and savings account Mandatory Option Indicates the type for the auto payment of bill amount of the credit card The options are e Total Amount Due e Minimum Amount Due e De Register Display Displ
10. Down Indicates the branch from where the new credit card is to be collected To enable this field select the Branch option from the Mode of Delivery field Mandatory Display Alphanumeric Displays your Customer Name as present in the application Indicates the name of the receiver to whom the new credit card is to be delivered Mandatory Alphanumeric 34 x 3 Display Indicates the address of the receiver to whom the new credit card is to be delivered Displays the address of the bank branch if you select the Bank option from the Mode of Delivery field Displays your address as present in the application if you select the Courier option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the city of the receiver to whom the new credit card is to be delivered Displays the city of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the state of the receiver to whom the new credit card is to be delivered Displays the state of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the country of the receiver to whom the new credit card is to be delivered Displays the country of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 10 Display Indicates the zip or postal code of the recei
11. card expiry Embossing Name Mandatory Alphanumeric 35 Indicates the embossing name as displayed on the credit card Disclaimer Display Displays the disclaimer by the bank if any User Manual Oracle Banking Digital Experience Retail Credit Card 30 Qoi A 20 OW e E Field Name Description User Reference Optional Alphanumeric 25 Indicates the reference number for tracking the activation Service Requests In the Credit Card Number field enter the credit card number From the Reason list select the appropriate option From the Credit Card Expiry Month list select the appropriate option From the Year list select the appropriate option In the Embossing Name field enter the embossed name as present on the credit card Click Submit The Activate Credit Card Verify screen appears OR Click Another Service Request The Service Requests screen appears Activate Credit Card Verify ACTIVATE CREDIT CARD VERIFY Credit Card Number Reason Credit Card Expiry Month May Year Embossing Name User Reference 22 Jun 2015 04 42 18 GMT 0000 dE Back Confirm Click Confirm The Activate Credit Card Confirm screen appears OR Click Back The Activate Credit Card screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 31 10 8 2 Service Requests Activate Credit Card Confirm ACTIVATE CRED
12. field enter the name as embossed on the credit card In the Mode of Delivery field select the appropriate option a If you select the Bank option i From the Select City list select the appropriate option ii From the Select Branch list select the appropriate option Your Customer Name in the application and the address details of the selected bank branch appear b If you select the Courier option i In the Name field enter the name of the receiver to whom the new credit card is to be delivered if required ii In the Address field enter the address of the receiver to whom the new credit card is to be delivered if required Click Submit The Credit Card Replacement Verify screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 57 Service Requests Credit Card Replacement Verify CREDIT CARD REPLACEMENT VERIFY 09 06 2015 11 02 43 GMT 0000 GB wy D RA x Credit Card Number XXXXXXXXXXXX6751 hd Replacement Reason Change Embossing Name Embossing Name Chetan Delivery Details Mode of Delivery Branch City USA Branch Name Bank Futura Name Abhishek Shukla Address Unit 1 Block A California City USA State Country United Kingdom Zip Postal Code Phone User Reference Confirm 8 Click Confirm The Credit Card Replacement Confirm screen appears OR Click B
13. for which supplementary card is required Mandatory Drop Down Indicates the product name for the supplementary credit card to be issued Supplementary Card Holder Details Name Date of Birth Relationship with Primary Credit Card Holder Embossing Name Credit Limit Cash Limit Mother s Maiden Name Limit Type Delivery Details Mandatory Alphanumeric 35 Indicates the name of the prospective supplementary credit card holder Mandatory Pick List Indicates the date of birth of prospective supplementary credit card holder Mandatory Drop Down Indicates your relationship with the person for whom supplementary card is required Mandatory Alphabets 35 Indicates the name to be embossed on the supplementary credit card Mandatory Numeric 15 Indicates the credit limit for the supplementary credit card Optional Numeric 15 Indicates the cash limit for the supplementary credit card Mandatory Alphanumeric 35 Indicates your mother s maiden name Mandatory Drop Down Indicates the limit type for the supplementary credit card The options are e Separate e Shared User Manual Oracle Banking Digital Experience Retail Credit Card 65 Field Name Primary Credit Card Number Product Name Service Requests Description Mandatory Drop Down Indicates the primary card number for which supplementary card is required Mandatory Drop Down Indicates the produ
14. the credit card Card Currency Display Displays currency of the credit card Expiry Date Display Displays the expiry date of the credit card Total Credit Limit Display Displays the total sanctioned limit available for credit purchases Available Credit Display kimi Displays the available card limit for utilization Total Cash Limit Display Displays the total cash withdrawal limit a sub limit of sanctioned credit limit Available Cash Display Limit Displays the cash limit available for utilization Total Unbilled Display Amount Displays the total amount yet to be billed by the bank Total Billed Display Amount Displays the mandatory amount that is to be paid out of the total billed amount Minimum Payment Due Payment Due Date Display Displays the date before which minimum part or full payment is to be made Address Details Full name Display Displays the full name of the credit card holder User Manual Oracle Banking Digital Experience Retail Credit Card 16 Credit Card Statement Field Name Description Mailing Address Display Displays the complete mailing address of the credit card holder The details include e Flat Number e Street Name e City e Country e Postal Code Column Description Column Name Description Credit Card Transactions for the Month Reference Number Display Displays the reference number of the transaction Transaction Date Display
15. the zip or postal code of the receiver to whom the credit card is to be delivered Displays the zip or postal code of the bank branch if you select the Bank option from the Mode of Delivery field Optional Numeric 35 Indicates the phone number or multiple phone numbers separated with commas of the receiver to whom the credit card is to be delivered Display Displays the disclaimer by the bank if any Optional Alphanumeric 25 Indicates the reference number for future tracking From the Product Name list select the appropriate option In the Embossing Name field enter your name which is to be embossed on the credit card In the Date of Birth field select your date of birth In the Mother s Maiden Name field enter your mother s maiden name 7 In the Mode of Delivery field select the appropriate option a If you select the Bank option i From the Select City list select the appropriate option ii From the Select Branch list select the appropriate option Your Customer Name in the application and the address details of the selected bank branch appear b If you select the Courier option i In the Name field enter the name of the receiver to whom the credit card is to be delivered if required User Manual Oracle Banking Digital Experience Retail Credit Card 35 Service Requests ii In the Address field enter the address of the receiver to whom the credit card is to be delivered if requ
16. z Reason Select Z User Reference Another Service Request Submit Field Description Field Name Description Credit Card Mandatory Drop Down Number Indicates credit card number Reason Mandatory Drop Down Indicates the reason for deactivation of credit card The options are e Others e Captured in Other Bank s ATM e Captured in Own Bank s ATM e Fraud Suspected e Lost e Stolen Others Conditional Alphanumeric 25 Indicates the specific reason for deactivating the credit card This field appears if you select the Others option from the Reason list Disclaimer Display Displays the disclaimer by the bank if any User Reference Optional Alphanumeric 25 Indicates the reference number for future tracking In the Credit Card Number field enter the credit card number From the Reason list select the appropriate option a If you select the Others option i In the Others field enter the specific reason for deactivating the credit card User Manual Oracle Banking Digital Experience Retail Credit Card 60 Service Requests 5 Click Submit The Deactivation of Credit Card Verify screen appears OR Click Another Service Request The Service Requests screen appears Deactivation of Credit Card Verify DEACTIVATION OF CREDIT CARD VERIFY 05 06 2015 09 26 33 GMT 0000 gt yy O A x Credit Card Number 0000000XX X6751 Credit Card Status Activ
17. Credit Limit field enter the credit limit for the supplementary credit card In the Mother s Maiden Name field enter your mother s maiden name From the Limit Type list select the appropriate option In the Mode of Delivery field select the appropriate option a If you select the Bank option i From the Select City list select the appropriate option ii From the Select Branch list select the appropriate option Your Customer Name in the application and the address details of the selected bank branch appear b If you select the Courier option i In the Name field enter the name of the receiver to whom the credit card is to be delivered if required ii In the Address field enter the address of the receiver to whom the credit card is to be delivered if required Click Submit The Supplementary Card Request Verify screen appears OR User Manual Oracle Banking Digital Experience Retail Credit Card 69 14 User Manual Oracle Banking Digital Experience Retail Credit Card Click Another Service Request The Service Requests screen appears Supplementary Card Request Verify Service Requests Primary Credit Card Number Product Name SUPPLEMENTARY CARD REQUEST VERIFY Gold Supplementary Card Holder Details Name Relationship with Primary Credit Card Holder Limit Type Credit Limit Cash Limit Embossing Name Mother s Maiden Name Date of Birth Delivery Details Mode of D
18. Existing Credit Display Limit Displays the existing card credit limit New Credit Limit Mandatory Numeric 15 Indicates the new credit limit of the supplementary credit card Existing Cash Display Limit Displays the existing cash limit of the credit card New Cash Limit Mandatory Numeric 15 Indicates the new cash limit of the supplementary credit card In the New Credit Limit field enter the new credit limit for the supplementary credit card In the New Cash Limit field enter the new cash limit for the supplementary credit card Click Submit The Modify Supplementary Card Limit Verify screen appears OR Click Back The Modify Supplementary Card Limit screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 27 8 Modify Supplementary Card Limit Verify Modify Supplementary Card Limit MODIFY SUPPLEMENTARY CARD LIMIT VERIFY 27 Jul 2015 13 48 47 GMT 0000 Ge DE x Card Number Existing Credit Limit New Credit Limit Existing Cash Limit New Cash Limit 90000 00 90000 00 40000 00 40000 00 30000 00 30 00 15000 00 15 00 OXXXXXXXXXXXO123 20000 00 20000 00 10000 00 10000 00 90000 00 190000 00 40000 00 40000 00 30000 00 30000 00 15000 00 15000 00 20000 00 20000 00 10000 00 10000 00 Click Confirm The Modify Supplementary Card Limit Confirm screen appears OR Click Back The Modify Supplementary Card Limit screen
19. IT CARD CONFIRM 22 Jun 2015 04 42 18 GMT 0000 Go O P amp Transaction submitted for Activate Credit Card having reference 104454963560211 has been set to status Auto Authorized Credit Card Number 00OQQQQOOXXE 6751 Reason New Card Credit Card Expiry Month May Year Embossing Name John Smith User Reference OK Another Service Request Click OK The Activate Credit Card screen appears OR Click Another Service Request The Service Requests screen appears Apply for Credit Card Using this option you can raise a request to apply for credit card To raise a request for credit card application From the Select Transaction list select the Apply for Credit Card option on the Service Request screen Click Submit The Apply for Credit Card screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 32 Service Requests Apply for Credit Card APPLY FOR CREDIT CARD 09 06 2015 07 15 52 GMT 0000 Ki wv 3 Fx D Your request for Apply Credit Card will be processed within N working days and would be mailed within N days E In case of change in address the processing of request will be subject to Bank s verification norms being fulfilled The status of this request could be viewed in the View Service Request menu Bank does not take any responsibility and will also not be liable for any claims if the details provided by the customer are incorrect
20. Month Month f Year Select Year Submit Indicates mandatory if particular option is enabled Field Description Field Description Field Name Description Card No Credit Card Expiry Month Year CVV Number Mandatory Numeric 16 Indicates the credit card number for registration Mandatory Drop Down Indicates the month of credit card expiry Mandatory Drop Down Indicates the year of credit card expiry Mandatory Numeric 4 Indicates the Credit Card Verification Value number CVV available on the credit card in encrypted form User Manual Oracle Banking Digital Experience Retail Credit Card 22 Field Name Description Register Credit Card Credit Card Pin Mandatory Numeric Indicates the credit card PIN in encrypted form Disclaimer Display Displays the disclaimer by the bank if any User Reference Optional Alphanumeric 25 Indicates the reference number for tracking the registration ch Sp St Ze Ji e Click Submit The Register Credit Card Verify screen appears Register Credit Card Verify In the Card No field enter the credit card number From the Month list select the appropriate option From the Year list select the appropriate option In the CVV Number field enter the credit card CVV number In the Credit Card Pin field enter the credit card PIN Card No Credit Card Expiry Month User Reference
21. ORACLE Oracle Banking Digital Experience Retail Credit Card User Manual Release 15 1 0 0 0 Part No E66313 01 October 2015 Retail Credit Card User Manual October 2015 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon East Mumbai Maharashtra 400 063 India Worldwide Inquiries Phone 91 22 6718 3000 Fax 91 22 6718 3001 www oracle com financialservices Copyright 2008 2015 Oracle and or its affiliates All rights reserved Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the programs including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any in
22. REGISTER CREDIT CARD VERIFY May Year 18 Jun 2015 11 39 32 GMT 0000 kl wv Change Confirm 8 Click Confirm The Register Credit Card Confirm screen appears OR Click Change The Register Credit Card screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 23 Register Credit Card Confirm Register Credit Card REGISTER CREDIT CARD CONFIRM Card No 6078243156780123 Credit Card Expiry Month May Year 2019 User Reference 18 Jun 2015 11 39 32 GMT 0000 E vs OK 9 Click OK The Register Credit Card screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 24 Modify Supplementary Card Limit 7 Modify Supplementary Card Limit Using this option you can modify the credit limit for supplementary card To modify the credit limit for supplementary card a From the Cards menu select Credit Cards and then select Modify Supplementary Card Limit The Modify Supplementary Card Limit screen appears Modify Supplementary Card Limit MODIFY SUPPLEMENTARY CARD LIMIT 27 Jul 2015 13 48 00 GMT 0000 Gd D amp x Credit Card Number XXXXXXXAXXXXX1 23 4 4 Field Description Field Name Description Credit Card Mandatory Drop Down Number Indicates the credit card number 2 From the Credit Card Number list select the appropriate option Click Su
23. ack The Credit Card Replacement screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 58 8 9 User Manual Oracle Banking Digital Experience Retail Credit Card Credit Card Replacement Confirm Service Requests Credit Card Number Replacement Reason Embossing Name Delivery Details Mode of Delivery Branch Name Name City State Country Zip Postal Code Phone User Reference Click OK The Credit Card Replacement screen appears OR City Address CREDIT CARD REPLACEMENT CONFIRM Branch Bank Futura Abhishek Shukla Unit 1 Block A California SA United Kingdom Click Another Service Request The Service Requests screen appears Deactivation of Credit Card 05 06 2015 10 06 12 GMT 0000 B 7 O PA amp Transaction submitted for Credit Card Replacement having reference 344757120382167 has been set to status Auto Authorized Another Service Request ox Using this service request option you can raise a request to deactivate credit card To deactivate a Credit Card From the Select Transaction list select the Deactivation of Credit Card option on the Service Request screen Click Submit The Deactivation of Credit Card screen appears 59 m Service Requests Deactivation of Credit Card DEACTIVATION OF CREDIT CARD 05 06 2015 09 27 47 GMT 0000 gt w O E Credit Card Number Select
24. ailable Total Credit Limit Available Credit Limit Total Cash Limit Available Cash Limit Current Balance Total Unbilled Amount Total Billed Amount Statement Date Last Payment Date Last Payment Amount Total Payment Due Auto Payment Options Recovery Account Credit Card Summary Display Displays the loyalty points rewarded to the selected credit card Display Displays the total sanctioned limit for credit purchases Display Displays the available card limit for utilization Display Displays the total cash withdrawal limit a sub limit of sanctioned credit limit Display Displays the cash limit available for utilization Display Displays the balance amount for the credit card as on current date Display Displays the total amount yet to be billed by the bank Display Displays the total bill amount raised for a specific bill date Display Displays the last date for which billing statement is generated Display Displays the last date on which the credit card payment is completed Display Displays the latest amount that you have paid with the credit card Display Displays the amount outstanding for the selected credit card as on last statement date Display Displays whether the auto payment facility is available for the selected credit card Displays Yes only if you have opted for auto payment facility for the selected credit card Display Di
25. appears Modify Supplementary Card Limit Confirm MODIFY SUPPLEMENTARY CARD LIMIT CONFIRM Transaction with reference number 134124845960054 is in Accepted state 27 Jul 2015 13 48 47 GMT 0000 GD 6 x Card Number Exsting Credit Limit New Credit Limit Existing Cash Limit New Cash Limit 90000 00 I20000 0090000 00 40000 00 15000 0040000 00 30000 00 I20000 0030 00 15000 00 15000 0015 00 20000 00 I20000 0020000 00 10000 00 15000 0010000 00 90000 00 I20000 0090000 00 40000 00 15000 0040000 00 30000 00 I20000 0030000 00 15000 00 15000 0015000 00 20000 00 20000 0020000 00 10000 00 15000 0010000 00 Click OK The Modify Supplementary Card Limit screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 28 Service Requests 8 Service Requests Using this option you can initiate a service request To initiate a service request 1 From the Customer Services menu select New Service Request The Service Requests screen appears Service Requests SERVICE REQUESTS 09 06 2015 05 27 02 GMT 0000 B x Select Transaction Select Service Request D Submit 8 1 Activate Credit Card Using this service request option you can raise a request to activate credit card when bank issues you a new credit card or when your existing credit cards are deactivated To activate a credit card 1 From the Select Transaction li
26. ard No XXXXXXXXXXXXE 6751 Delivery Details Mode of Delivery City SA Branch Name Bank Futura TD Branch Name Ketki Gupte Address Int 1 Block A California City A State Country United Kingdom Zip Postal Code Phone User Reference 08 06 2015 09 23 24 GMT 0000 GG amp Transaction submitted for Credit Card ATM PIN Change having reference 105504873395573 has been set to status Auto Authorized m Click OK The Credit Card ATM PIN Change screen appears OR Click Another Service Request The Service Requests screen appears Credit Card Hot Listing Using this service request option you can raise a request for credit card hot listing To raise a request for Credit Card Hot Listing From the Select Transaction list select the Credit Card Hot Listing option on the Service Request screen Click Submit The Credit Card Hot Listing screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 48 Service Requests Credit Card Hot Listing e CREDIT CARD HOT LISTING 09 06 2015 05 33 31 GMT 0000 7 o E Credit Card Number Select Credit Card Hot Listing Reason Select New Credit Card Required Yes Delivery Details Branch Courier Mode of Delivery Select City Select Branch Name Address City State Country Zip Postal Code Phone User Reference Indicates manda
27. ays the disclaimer by the bank if any Optional Alphanumeric 25 Indicates the reference number for future tracking In the Account No list select the appropriate option The Auto pay Register Verify screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Credit Card In the Credit Card No list select the appropriate option In the Payment Type field select the appropriate option 38 Service Requests Auto pay Register Verify AUTOMATIC PAY REGISTER VERIFY 09 06 2015 07 33 34 GMT 0000 wy O P Credit Card No 0000000000 1234 Account No 00082071 Payment Type Minimum Amount Due User Reference 7 Click Confirm The Auto pay Register Confirm screen appears OR Click Back The Auto pay Register screen appears Auto pay Register Confirm AUTOMATIC PAY REGISTER CONFIRM 24 Jun 2015 06 47 42 GMT 0000 yy O P amp Transaction submitted for Automatic pay Register having reference 264946559595919 has been set to status Auto Authorized Credit Card No XXXXXXXXXXXX1 234 Account No 0008207100278 108 Payment Type Minimum Amount Due User Reference Another Service Request OK 8 Click OK The Auto Pay Register screen appears OR Click Another Service Request The Service Requests screen appears 8 4 Change Billing Cycle Using this servic
28. ble Credit Limit Available Cash Limit Total Unbilled Amount Payment Due Date 23 Jan 2012 18 000 00 11 000 00 1 500 00 20 Feb 2010 H HU User Manual Oracle Banking Digital Experience Retail Credit Card 14 Credit Card Statement Details 2 Address Details Reference Number 12133657 87256160 43451627 24569167 Records 1 to 4 of 4 User Manual Oracle Banking Digital Experience Retail Credit Card Total Credit Limit Total Cash Limit Total Billed Amount Minimum Payment Due Full Name Mailing Address CREDIT CARD STATEMENT 20 000 00 10 000 00 4 000 00 200 00 PQR SHARMA B 104 CITY OF JOY L B S Marg Mulund West Maharashtra 400068 Transaction Date 05 06 2014 09 06 2014 12 06 2014 14 06 2014 a X Available Credit Limit Available Cash Limit Credit Card Statement 05 06 2015 10 00 23 GMT 0000 B e O P x Total Unbilled Amount 1 Payment Due Date Description Airtell Refill GOLDEN CHARIOT LIFESTYLE OBEROI PIZZA HUT POWAI Word Wrap 18 000 00 11 000 00 500 00 20 Feb 2010 Customize Columns Download Print Debit Credit gt INR 500 00 INR g INR 4 287 00 INR 850 00 of 1 DE 15 Credit Card Statement Field Description Field Name Description Credit Card Details Card Number Display Displays the number of
29. bmit The detailed Modify Supplementary Card Limit screen appears Modify Supplementary Card Limit Details MODIFY SUPPLEMENTARY CARD LIMIT 27 Jul 2015 13 48 29 GMT 0000 Ge DE x Card Number iiser Card Type a rok ncy REEN New Credit Limit Sard New Cash Limit Name Limit Limit XXXXXXXXXXXX6751 E PrimaryPrimary eet a INR 90000 00 90000 00 40000 00 40000 00 100000000XX0912 ads Supplementary porated NR 30000 00 30 00 15000 00 15 IO00000XXXXX0123 a Supplementary eet An GBP 20000 00 20000 00 10000 00 10000 00 XXXXXXXKKXXK1 234 GE Primary SE ja INR 90000 00 90000 00 40000 00 40000 00 XO00000XXXXX0823 aes Supplementary a An INR 30000 00 30000 00 15000 00 15000 00 I000000XXXXX0245 onan en Supplementary ooch ja MR 20000 00 20000 00 10000 00 10000 00 Back Submit User Manual Oracle Banking Digital Experience Retail Credit Card 25 Modify Supplementary Card Limit User Manual Oracle Banking Digital Experience Retail Credit Card 26 Modify Supplementary Card Limit Column Description Column Name Description Card Number Display Displays the credit card number Product Name Display Displays the product name of the credit card Card Type Display Displays the credit card type The credit card type can be either Primary or Supplementary Card Holder Name Display Displays the name of the credit card holder Card Currency Display Displays the currency of the credit card
30. cement Embossing Name Mandatory Alphabets 35 Indicates the name as embossed on the credit card Delivery Details User Manual Oracle Banking Digital Experience Retail Credit Card 55 Field Name Mode of Delivery Select City Select Branch Name Address City State Service Requests Description Mandatory Option Indicates the mode of delivery of the new credit card The options are e Branch e Post Courier Conditional Drop Down Indicates the city in which the bank branch is located To enable this field select the Branch option from the Mode of Delivery field Conditional Drop Down Indicates the branch from where the new credit card is to be collected To enable this field select the Branch option from the Mode of Delivery field Mandatory Display Alphanumeric Displays your Customer Name as present in the application Indicates the name of the receiver to whom the new credit card is to be delivered Mandatory Alphanumeric 34 x 3 Display Indicates the address of the receiver to whom the new credit card is to be delivered Displays the address of the bank branch if you select the Bank option from the Mode of Delivery field Displays your address as present in the application if you select the Courier option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the city of the receiver to whom the new credit card is to be delivered
31. ct name for the supplementary credit card to be issued Supplementary Card Holder Details Name Date of Birth Relationship with Primary Credit Card Holder Embossing Name Credit Limit Cash Limit Mother s Maiden Name Limit Type Mode of Delivery Mandatory Alphanumeric 35 Indicates the name of the prospective supplementary credit card holder Mandatory Pick List Indicates the date of birth of prospective supplementary credit card holder Mandatory Drop Down Indicates your relationship with the person for whom supplementary card is required Mandatory Alphabets 35 Indicates the name to be embossed on the supplementary credit card Mandatory Numeric 15 Indicates the credit limit for the supplementary credit card Optional Numeric 15 Indicates the cash limit for the supplementary credit card Mandatory Alphanumeric 35 Indicates your mother s maiden name Mandatory Drop Down Indicates the limit type for the supplementary credit card The options are e Separate e Shared Mandatory Option Indicates the mode of delivery of the supplementary credit card The options are e Branch e Post Courier User Manual Oracle Banking Digital Experience Retail Credit Card 66 Field Name Primary Credit Card Number Product Name Service Requests Description Mandatory Drop Down Indicates the primary card number for which supplementary card is required
32. e MESSAGES x Reason st amp Transaction will be stored in Release queue after final authorisation Bank User Reference 43544664 Administrator need to release the transaction to process it Back Confirm 6 Click Confirm The Deactivation of Credit Card Confirm screen appears OR Click Back The Deactivation of Credit Card screen appears Deactivation of Credit Card Confirm DEACTIVATION OF CREDIT CARD CONFIRM 05 06 2015 09 26 33 GMT 0000 amp wy OF IB x amp Transaction submitted for Deactivation of Credit Card having reference 178286776379468 has been set to status Auto Authorized Credit Card Number X6751 Deactivation Reason User Reference 3435446646 Another Service Request OK 7 Click OK The Deactivation of Credit Card screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 61 Service Requests 8 10 Deregister Credit Card Using this service request option you can raise a request to deregister credit card To deregister a Credit Card kb From the Select Transaction list select the Deregister Credit Card option on the Service Request screen 2 Click Submit The Deregister Credit Card screen appears Deregister Credit Card DEREGISTER CREDIT CARD 09 06 2015 06 29 21 GMT 0000 B yy D x Credit Card Number Select a Card D User Reference
33. e request option you can raise a request for change billing cycle for credit card To change billing cycle for Credit Card 1 From the Select Transaction list select the Change Billing Cycle option on the Service Request screen 2 Click Submit The Change Billing Cycle screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 39 Change Billing Cycle Service Requests Credit Card Number Select gt Existing Billing Cycle New Billing Cycle Select el User Reference CHANGE BILLING CYCLE 09 06 2015 07 37 21 GMT 0000 QB wy Another Service Request Submit Field Description Field Name Description Credit Card Mandatory Drop Down Number Indicates the credit card number Existing Billing Display Cycle New Billing Cycle Mandatory Drop Down Displays the existing billing cycle for credit card payment Indicates the new billing cycle for credit card payment Disclaimer Display Displays the disclaimer by the bank if any User Reference Optional Alphanumeric 25 Indicates the reference number for future tracking From the Credit Card Number list select the appropriate option From the New Billing Cycle list select the appropriate option Click Submit The Change Billing Cycle Verify screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Cred
34. e zip or postal code of the receiver to whom the supplementary credit card is to be delivered Displays the zip or postal code of the bank branch if you select the Bank option from the Mode of Delivery field User Manual Oracle Banking Digital Experience Retail Credit Card 68 mop ww 10 11 12 13 Service Requests Phone Optional Numeric 35 Indicates the phone number or multiple phone numbers separated with commas of the receiver to whom the supplementary credit card is to be delivered Disclaimer Display Displays the disclaimer by the bank if any User Reference Optional Alphanumeric 25 Indicates the reference number for future tracking Accept Terms and Mandatory Hyperlink Checkbox Conditions Displays the link to view the terms and conditions for use of the supplementary credit card Indicates whether you have accepted the terms and conditions for use of the supplementary credit card From the Primary Credit Card Number list select the appropriate option From the Product Name list select the appropriate option In the Name field enter the name of the prospective supplementary credit card holder In the Date of Birth field select the birth date of the prospective supplementary credit card holder From the Relationship with Primary Credit Card Holder list select the appropriate option In the Embossing Name field enter the name to be embossed on the supplementary credit card In the
35. ed Host interface not available SR Service Request Processing to be handled Operationally Transaction Name FLEXCUBE UBS Third Party Host System Credit Card Summary 75 Credit Card Details a f Credit Card Statement S ei Credit Card Payment a Modify Supplementary Card x Limits Register Credit Card x S Activate Credit Card SR Apply For Credit Card x SR Auto Pay Register x SR Change Billing Cycle x SR Change Credit Card Limit x SR Primary Credit Card ATM PIN x SR Change Credit Card Hot Listing x SR Credit Card Replacement x SR Deactivation Of Credit Card x SR User Manual Oracle Banking Digital Experience Retail Credit Card 5 Transaction Host Integration Matrix Transaction Name FLEXCUBE UBS Third Party Host System Deregister Credit Card x SR Supplementary Card x SR Request User Manual Oracle Banking Digital Experience Retail Credit Card Credit Card Summary 3 Credit Card Summary Using this option you can view a summary of credit cards that you hold with the bank You can also view the details of credit card and monthly statements for the selected credit card To view credit card summary details 1 From the Cards menu select Credit Cards and then select Credit Card Summary The Credit Card Summary screen appears Credit Card Summary CREDIT CARD SUMMARY 09 06 2015 09 54 19 GMT 0000 E o OF IR x Current Credit Product Credit Cash Amount A
36. elect the appropriate option ii From the Select Branch list select the appropriate option Your Customer Name in the application and the address details of the selected bank branch appear b If you select the Courier option i In the Name field enter the name of the receiver to whom the modified credit card PIN is to be delivered if required ii In the Address field enter the address of the receiver to whom the modified credit card PIN is to be delivered if required 5 Click Submit The Credit Card ATM PIN Change Verify screen appears OR User Manual Oracle Banking Digital Experience Retail Credit Card 46 Click Another Service Request The Service Requests screen appears Credit Card ATM PIN Change Verify Service Requests CREDIT CARD ATM PIN CHANGE VERIFY Card No Delivery Details Mode of Delivery City Branch Name Name Address City State Country Zip Postal Code Phone User Reference 6 Click Confirm The Credit Card ATM PIN Change Confirm screen appears OR Click Back Branch JSA Bank Futura TD Unit 1 Block A California Jnited Kingdom The Credit Card ATM PIN Change screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 09 06 2015 10 38 47 GMT 0000 E WO P Back Confirm 47 8 7 Credit Card ATM PIN Change Confirm Service Requests CREDIT CARD ATM PIN CHANGE CONFIRM C
37. elivery City Branch Name Name Address City State Country Zip Postal Code Phone User Reference Amit Joshi Brother Separate 90000 00 INR 40000 00 INR Amit Joshi Medha 10 Mar 1988 Branch BANGALORE Bank Futura E06 BRANCH AMIT IFLEXPARK BAGHMANE BANGALORE BANGALORE United Kingdom 24 Jun 2015 06 52 31 GMT 0000 CG wv UE x m Confirm Click Confirm The Supplementary Card Request Confirm screen appears OR Click Back The Supplementary Card Request screen appears 70 Service Requests Supplementary Card Request Confirm Number Product Name Name Relationship with Primary Credit Card Holder Limit Type Credit Limit Cash Limit Embossing Name Mother s Maiden Name Date of Birth Delivery Details Mode of Delivery City Branch Name Name Address City State Country Zip Postal Code Phone User Reference SUPPLEMENTARY CARD REQUEST CONFIRM Primary Credit Card yyys 24 Jun 2015 06 52 31 GMT 0000 3 E amp Transaction submitted for Supplementary Card Request having reference 113478259595961 has been set to status Auto Authorized Gold Supplementary Card Holder Details Amit Joshi Brother Separate 90000 00 INR 40000 00 INR Amit Joshi Medha 10 Mar 1988 Branch BANGALORE Bank Futura E06 BRANCH AMIT IFLEXPARK BAGHMANE BANGALORE BANGALORE United Kingdom An
38. ge Credit Card Limit Primary CHANGE CREDIT CARD LIMIT PRIMARY 09 06 2015 07 40 45 GMT 0000 gt wy D X Credit Card Number Select D Current Credit Limit Desired Credit Limit 0 00 User Reference Another Service Request Submit Field Description Field Name Description Credit Card Mandatory Drop Down Number Indicates the credit card number Current Credit Display SE Displays the current credit limit for the credit card Desired Credit Mandatory Numeric 15 Limit Indicates the preferred credit limit for the credit card Disclaimer Display Displays the disclaimer by the bank if any User Reference Optional Alphanumeric 25 Indicates the reference number for future tracking From the Credit Card Number list select the appropriate option In the Desired Credit Limit field enter your preferred credit limit for the credit card User Manual Oracle Banking Digital Experience Retail Credit Card 42 Service Requests 5 Click Submit The Change Credit Card Limit Verify screen appears OR Click Another Service Request The Service Requests screen appears Change Credit Limit Verify 6 Click Confirm The Change Credit Card Limit Confirm screen appears OR Click Back The Change Credit Card Limit Primary screen appears Change Credit Limit Confirm CHANGE CREDIT LIMIT CONFIRM 11 06 2015 10 12 47 GMT 0000 3 yy O P amp Transaction submi
39. herently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate failsafe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing This software or hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporatio
40. ience Retail Credit Card 19 Credit Card Payment Field Name Description Total Amount Due Option Display Indicates that you have to pay the total payable amount for your existing credit card To enable this field select an existing credit card number from the Card Number field Displays the total bill amount of the credit card Minimum Amount Conditional Option Display Due Indicates that you have to pay the minimum payable amount for your existing credit card To enable this field select an existing credit card number from the Card Number field Displays the minimum amount to be paid for the credit card Amount Mandatory Option Numeric 15 Indicates that you have to pay the specified bill amount for your existing or new credit card To enable this field select an existing credit card number or enter a new credit card number in the Card Number field Indicates the specific amount that you want to pay for the credit card Payment Due Date Display Displays the date before which minimum part or full payment is to be made for the credit card From the From Account list select the appropriate option From the Card Number field select the appropriate option and enter the credit card number if required 4 In the Amount field select the appropriate option and enter the specific amount that you want to pay for the credit card 5 Click Submit The Credit Card Payment Verify screen appears
41. ing Reason Other New Credit Card Required Delivery Details Mode of Delivery City Branch Name Name Address City State Country Zip Postal Code Phone User Reference Upgrade 1 Block A California nited Kingdon ki w m Click OK The Credit Card Hot Listing screen appears OR Click Another Service Request The Service Requests screen appears Credit Card Replacement Using this service request option you can raise a request for credit card replacement To raise a request for Credit Card replacement From the Select Transaction list select the Credit Card Replacement option on the Service Request screen Click Submit The Credit Card Replacement screen appears 54 Credit Card Replacement CREDIT CARD REPLACEMENT Credit Card Number Select Reason Select Embossing Name Delivery Details Branch Mode of Delivery Select City Name Address City State Country Zip Postal Code Phone User Reference Indicates mandatory field Courier Indicates mandatory if particular option is enabled Field Description Select Branch Service Requests 09 06 2015 05 38 07 GMT 0000 Another Service Request Field Name Description Credit Card Mandatory Drop Down Number Indicates the credit card number Reason Mandatory Drop Down Indicates the reason for credit card repla
42. ions in ascending or descending order User Manual Oracle Banking Digital Experience Retail Credit Card 18 Credit Card Payment 5 Credit Card Payment Using this option you can pay for transactions on existing registered or new unregistered credit cards in the application You can transfer funds from your CASA accounts in the application You can either pay the total outstanding amount minimum outstanding amount or a specific amount for the credit cards To make credit card payment 1 From the Cards menu select Credit Cards and then select Credit Card Payment The Credit Card Payment screen appears Credit Card Payment CREDIT CARD PAYMENT 7 ara From Account Select An Account si Q View Balance Card Number Please Select Card Number Payment Instruction Total Amount Minimum Due Amount Due Amount Payment Due Date Submit Field Description Field Name Description From Account Mandatory Drop Down Indicates your current and savings accounts Click the View Balance link to view the account balance of the selected account Click Q to search all current and savings accounts in the application Card Number Mandatory Option Drop Down Alphanumeric Indicates whether you want to select your existing credit card or enter a new credit card number Indicates your existing credit card or a new credit card number Payment Instruction User Manual Oracle Banking Digital Exper
43. ired 8 Click Submit The Apply for Credit Card Verify screen appears OR Click Another Service Request The Service Requests screen appears Apply for Credit Card Verify A APPLY FOR CREDIT CARD VERIFY 24 Jun 2015 06 27 58 GMT 0000 x O IE Product Name Diamond Embossing Name Amit Date of Birth 10 Mar 1988 Mothers Maiden Name Medha Delivery Details Mode of Delivery Branch City BANGALORE Branch Name Bank Futura E06 BRANCH Name AMIT Address IFLEXPARK City BANGALORE State Country United Kingdom Zip Postal Code Phone User Reference Back Confirm 9 Click Confirm The Apply for Credit Card Confirm screen appears OR Click Back The Apply for Credit Card Confirm screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 36 Apply for Credit Card Confirm Service Requests APPLY FOR CREDIT CARD CONFIRM Product Name Diamond Embossing Name Amit Josh Date of Birth 10 Mar 1988 Mothers Maiden Name Medha Delivery Details Mode of Delivery Branct City BANGALORE Branch Name Bank Futura E06 BRANCH Name AMIT Address IFLEXPARI City BANGALORE State Country United Kingdon Zip Postal Code Phone User Reference amp Transaction submitted for Apply for Credit Card having reference 558642612595178 has been set to status Auto Authorized Another Service Request OK
44. it Card 40 Service Requests Change Billing Cycle Verify CHANGE BILLING CYCLE VERIFY 05 06 2015 09 24 02 GMT 0000 B wy OF P x Credit Card Number XXXXXXXXXXXX0245 Existing Billing Cycle MONTHLY New Billing Cycle Sth day of the month User Reference testi2 6 Click Confirm The Change Billing Cycle Confirm screen appears OR Click Back The Change Billing Cycle screen appears Change Billing Cycle Confirm CHANGE BILLING CYCLE CONFIRM 05 06 2015 09 24 02 GMT 0000 GB vy DI B x amp Transaction submitted for Change of Billing Cycle having reference 201297733379363 has been set to status Auto Authorized Credit Card Number XXXXXX XXXXXX 0245 Existing Billing Cycle MONTHLY New Billing Cycle 5th day of the month User Reference test12 Another Service Request OK 7 Click OK The Change Billing Cycle screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 41 Service Requests 8 5 Change Credit Card Limit Primary Using this service request option you can raise a request to change credit card limit for primary credit card To change the credit card limit primary 1 From the Select Transaction list select the Change Credit Limit option on the Service Request screen 2 Click Submit The Change Credit Limit Primary screen appears Chan
45. l Oracle Banking Digital Experience Retail Credit Card 44 Service Requests Field Name Description Delivery Details Mode of Delivery Mandatory Option Indicates the mode of delivery of the modified PIN of the credit card The options are e Branch e Post Courier Select City Conditional Drop Down Indicates the city in which the bank branch is located To enable this field select the Branch option from the Mode of Delivery field Select Branch Conditional Drop Down Indicates the branch from where the modified PIN of the credit card is to be collected To enable this field select the Branch option from the Mode of Delivery field Name Mandatory Display Alphanumeric Displays your Customer Name as present in the application Indicates the name of the receiver to whom the modified credit card PIN is to be delivered Address Mandatory Alphanumeric 34 x 3 Display Indicates the address of the receiver to whom the modified credit card PIN is to be delivered Displays the address of the bank branch if you select the Bank option from the Mode of Delivery field Displays your address as present in the application if you select the Courier option from the Mode of Delivery field City Optional Alphanumeric 35 Display Indicates the city of the receiver to whom the modified credit card PIN is to be delivered Displays the city of the bank branch if you select the Bank option from the M
46. ld enter the address of the receiver to whom the new credit card is to be delivered if required 7 Click Submit The Credit Card Hot Listing Verify screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 52 Credit Card Hot listing Verify Service Requests Credit Card Number Reason Other New Credit Card Required Delivery Details Mode of Delivery City Branch Name Name Address City State Country Zip Postal Code Phone Credit Card Hot Listing User Reference CREDIT CARD HOT LISTING VERIFY Others Branch USA Bank Futura TD Ketki Divyesh Shah Unit 1 Block A California USA USA USA United Kingdom 09 06 2015 10 53 25 GMT 0000 be o T x Ka Back Confirm 8 Click Confirm The Credit Card Hot Listing Confirm screen appears OR Click Back The Credit Card Hot Listing screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 53 8 8 User Manual Oracle Banking Digital Experience Retail Credit Card Credit Card Hot Listing Confirm Service Requests CREDIT CARD HOT LISTING CONFIRM 05 06 2015 09 13 27 GMT 0000 amp Transaction submitted for Credit Card Hot Listing having reference 780677310378887 has been set to status Auto Authorized Credit Card Number Credit Card Hot List
47. ment screen appears Note Please refer Credit Card Statement section for more information on Credit Card Statement User Manual Oracle Banking Digital Experience Retail Credit Card 8 Credit Card Summary Details Credit Card Summary Credit Card Details Card Number Product Name Points Available Total Credit Limit Total Cash Limit Current Balance Total Billed Amount Statement Date Last Payment Amount Auto Payment Options Expiry Date Payment Due Details Payment Due Date Statement Due Amount Minimum Amount Due CREDIT CARD SUMMARY Jun 2014 09 06 2015 09 56 39 GMT 0000 B vs E Card Type Primary Available Credit Limit 70 000 00 Available Cash Limit 40 000 00 Card Currency Total Unbilled Amount 15 000 Last Payment Date 05 Jun 2014 Total Payment Due 0 00 Recovery Account Current Authorisation 0 00 Back Modify Supplementary Card Limit View Statement m Field Description Field Name Credit Card Details Card Number Product Name Card Type Card Currency Description Display Displays the credit card number Display Displays the product name of the credit card Display Displays the type of the credit card The credit card type can be either primary or supplementary Display Displays the currency of the credit card User Manual Oracle Banking Digital Experience Retail Credit Card Points Av
48. n and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services User Manual Oracle Banking Digital Experience Retail Credit Card Table of Contents LC le 4 Transaction Host Integration Matrix cccsecccceeseeceeeeneeseeeeeeeseeesneeseeesneeseeeeneesesenneeseeesneeseeesnensenesiaes 5 Credit Card aura Nee ENNEN 7 Credit Card BEE UE LEE 13 Credit Card Payment iien kear arareo EENEG 19 Register Credit argent ere EES ENEE a Haen eea Peia aE EAE aeae Kaar aake nanie 22 Modify Supplementary Card Limit ccccsccssseeeeeeeeeeeeeeeeaeseseeeenseeeseeeescaesaseeeeneeeeseeeseseaesnseeeeenees 25 Servic E UE CN 29 ONOAPON User Manual Oracle Banking Digital Experience Retail Credit Card iii 1 1 1 1 2 1 3 Preface Preface Intended Audience This document is intended for the following audience Customers Partners Documentation Accessibility For information about Oracle s commitment to accessibility visit the Oracle Accessibility Program website at http www oracle com pls topic lookup ctx acc amp id docacc Access to OFSS Support https support us oracle com 1 4 1 5 User Manual Oracle Banking Digital Experience Retail Credit Card Structure This manual is organized into the following categories Preface gives information on the intended audience It also describes the overall structure of the User Ma
49. n appears 8 11 Supplementary Card Request Using this service request option you can raise a request for a supplementary card To raise a request for a supplementary Credit Card 1 From the Select Transaction list select the Supplementary Card Request option on the Service Request screen 2 Click Submit The Supplementary Card Request screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 63 Supplementary Card Request Service Requests SUPPLEMENTARY CARD REQUEST Primary Credit Card Select Number Supplementary Card Holder Details Name Relationship with Primary Credit Card Holder E Credit Limit Mother s Maiden Name Delivery Details Branch Courier Mode of Delivery Select City Name Address City State Country Zip Postal Code Phone User Reference Accept Terms and Conditions Mandatory Fields Select Branch User Manual Oracle Banking Digital Experience Retail Credit Card 09 06 2015 11 08 57 GMT 0000 B s O B x Product Name Select Date of Birth Embossing Name Cash Limit Limit Type Another Service Request Submit 64 Field Description Field Name Primary Credit Card Number Product Name Service Requests Description Mandatory Drop Down Indicates the primary card number
50. ndatory Display Alphanumeric Displays your Customer Name as present in the application Indicates the name of the receiver to whom the credit card is to be delivered Address Mandatory Alphanumeric 34 x 3 Display Indicates the address of the receiver to whom the credit card is to be delivered Displays the address of the bank branch if you select the Bank option from the Mode of Delivery field Displays your address as present in the application if you select the Courier option from the Mode of Delivery field City Optional Alphanumeric 35 Display Indicates the city of the receiver to whom the credit card is to be delivered Displays the city of the bank branch if you select the Bank option from the Mode of Delivery field User Manual Oracle Banking Digital Experience Retail Credit Card 34 Field Name State Country Zip Postal Code Phone Disclaimer User Reference Service Requests Description Optional Alphanumeric 35 Display Indicates the state of the receiver to whom the credit card is to be delivered Displays the state of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the country of the receiver to whom the credit card is to be delivered Displays the country of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 10 Display Indicates
51. nual Transaction Host Integration Matrix provides information on host integration requirements for the transactions covered in the User Manual The subsequent chapters provide information on transactions covered in the User Manual Each transaction is explained in the following manner Introduction to the transaction Screenshots of the transaction The images of screens used in this user manual are for illustrative purpose only to provide improved understanding of the functionality actual screens that appear in the application may vary based on selected browser theme and mobile devices Procedure containing steps to complete the transaction The mandatory and conditional fields of the transaction are explained in the procedure If a transaction contains multiple procedures each procedure is explained If some functionality is present in many transactions this functionality is explained separately Related Information Sources For more information on Oracle Banking Digital Experience Release 15 1 0 0 0 refer to the following documents Oracle Banking Digital Experience Licensing Guide Oracle Banking Digital Experience Installation Manuals Transaction Host Integration Matrix 2 Transaction Host Integration Matrix Legends NH No Host Interface Required Host Interface to be developed separately Pre integrated Host interface available x Pre integrat
52. ode of Delivery field User Manual Oracle Banking Digital Experience Retail Credit Card 45 Field Name State Country Zip Postal Code Phone Disclaimer User Reference Service Requests Description Optional Alphanumeric 35 Display Indicates the state of the receiver to whom the modified credit card PIN is to be delivered Displays the state of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 35 Display Indicates the country of the receiver to whom the modified credit card PIN is to be delivered Displays the country of the bank branch if you select the Bank option from the Mode of Delivery field Optional Alphanumeric 10 Display Indicates the zip or postal code of the receiver to whom the modified credit card PIN is to be delivered Displays the zip or postal code of the bank branch if you select the Bank option from the Mode of Delivery field Optional Numeric 35 Indicates the phone number or multiple phone numbers separated with commas of the receiver to whom the modified credit card PIN is to be delivered Display Displays the disclaimer by the bank if any Optional Alphanumeric 25 Indicates the reference number for future tracking In the Card No field enter the credit card number In the Mode of Delivery field select the appropriate option a If you select the Bank option i From the Select City list s
53. or incomplete Product Name Select v m Embossing Name Date of Birth Mothers Maiden Name Delivery Details Branch Courier Mode of Delivery Select City Select Branch 4 Name Address City State Country m Zip Postal Code Phone User Reference Mandatory Fields Another Service Request Submit Field Description Field Name Description Product Name Mandatory Drop Down Indicates the product name of the credit card Embossing Name Mandatory Alphabets 35 Indicates the name as embossed on the credit card User Manual Oracle Banking Digital Experience Retail Credit Card 33 Service Requests Field Name Description Date of Birth Mandatory Pick List Indicates your date of birth Mother s Maiden Mandatory Alphanumeric Name Indicates your mother s maiden name Mode of Delivery Mandatory Option Indicates the mode of delivery of the credit card The options are e Branch e Post Courier Select City Conditional Drop Down Indicates the city in which the bank branch is located To enable this field select the Branch option from the Mode of Delivery field Select Branch Conditional Drop Down Indicates the branch from where the credit card is to be collected To enable this field select the Branch option from the Mode of Delivery field Name Ma
54. other Service Request OK fe x m m 15 Click OK The Supplementary Card Request screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 71
55. splays the CASA account that is to be debited when Auto Pay option is Yes User Manual Oracle Banking Digital Experience Retail Credit Card 10 Expiry Date Current Authorisation Payment Due Details Statement Due Amount Minimum Amount Due Payment Due Date 3 Click Back Credit Card Summary Display Displays the expiry date of card Display Displays the total amount of transactions for which authorizations is completed card limit is utilized but the transaction is not yet claimed Display Displays the total billed amount of the card for the last statement generated Display Displays the mandatory amount to be paid out of the total billed amount Display Displays the date before which minimum part or full payment is to be made The Credit Card Summary screen appears 4 Click Modify Supplementary Card Limit The Modify Supplementary Card Limit screen appears 5 Click View Statement The Credit Card Statement screen appears Note Please refer Credit Card Statement section and Modify Supplementary Card Limit sections for more information on Credit Card Statement and Supplementary Card Limit User Manual Oracle Banking Digital Experience Retail Credit Card 11 3 1 User Manual Oracle Banking Digital Experience Retail Credit Card Secondary Credit Card Details Credit Card Summary Using this option you can view the secondary credit card details The limits of the card
56. st select the Activate Credit Card option on the Service Request screen 2 Click Submit The Activate Credit Card screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 29 Service Requests Activate Credit Card ACTIVATE CREDIT CARD 09 06 2015 05 28 58 GMT 0000 B wv O P Your request for Activation of Credit Card will be processed within X working day The activate request will not be processed if the user has already placed a request for replacement of the card The status of this request could be viewed in the View Service Request menu Bank does not take any responsibility and will also not be liable for any claims if the details provided by the customer are incorrect or incomplete Credit Card Number 0000000001234 Reason Deactivated Cards Credit Card Expiry Month January Year 2015 Embossing Name User Reference Submit Another Service Request Indicates Mandatory Fields Field Description Field Name Description Credit Card Mandatory Drop Down Number Indicates the number of the credit card that you want to activate Reason Mandatory Drop Down Indicates the reason of credit card activation The options are e Deactivated Card e New Card Credit Card Expiry Mandatory Drop Down Month Indicates the month of credit card expiry Year Mandatory Drop Down Indicates the year of credit
57. tory field Indicates mandatory if particular option is enabled Another Service Request User Manual Oracle Banking Digital Experience Retail Credit Card 49 Field Description Service Requests Field Name Description Credit Card Mandatory Drop Down Number Credit Card Hot Listing Reason Others New Credit Card Required Delivery Details Mode of Delivery Select City Indicates the credit card number Mandatory Drop Down Indicates the reason for hot listing the credit card The options are e Others e Captured in Other Bank s ATM e Captured in Own Bank s ATM e Fraud Suspected e Lost e Stolen Conditional Alphanumeric 25 Indicates the specific reason for hot listing the credit card This field appears if you select the Others option from the Credit Card Hot Listing Reason list Mandatory Option Indicates that a new credit card is required The options are e Yes e No Mandatory Option Indicates the mode of delivery of the new credit card The options are e Branch e Post Courier Conditional Drop Down Indicates the city in which the bank branch is located To enable this field select the Branch option from the Mode of Delivery field User Manual Oracle Banking Digital Experience Retail Credit Card 50 Field Name Select Branch Name Address City State Country Zip Postal Code Service Requests Description Conditional Drop
58. tted for Change Credit Card Limit Primary having reference 187910466439668 has been set to status Auto Authorized Credit Card Number 000000000XX 751 Current Credit Limit 90000 00 INR Desired Credit Limit 100000 INR User Reference 12345678 Another Service Request l OK 7 Click OK The Change Credit Card Limit Primary screen appears OR Click Another Service Request The Service Requests screen appears User Manual Oracle Banking Digital Experience Retail Credit Card 43 8 6 Credit Card ATM PIN Change Service Requests Using this service request option you can raise a request to change credit card PIN To change Credit Card PIN kb From the Select Transaction list select the Credit Card ATM PIN Change option on the Service Request screen 2 Click Submit The Credit Card ATM PIN Change screen appears Credit Card ATM PIN Change CREDIT CARD ATM PIN CHANGE Card No Delivery Details Branch Courier Mode of Delivery Select City gt Select Branch Name Address City State Country Zip Postal Code Phone User Reference Indicates mandatory field 7 Indicates mandatory if particular option is enabled 09 06 2015 05 24 39 GMT 0000 sie E p m Another Service Request Submit Field Description Field Name Description Card No Mandatory Drop Down Indicates the credit card number User Manua
59. vailable Expiry Card Card Number Name Cani Type Limit Limit Utilized Limit Date Currency Outstanding Card Balance Statement XXXXXXXXXXXXG 751 es Primary 90 000 00 40 000 00 20 000 00 70 000 00 23 Jan 2016 INR 5 000 00 View Vi XXXXXXXXXXXK1 234 e Primary 90 000 00 40 000 00 20 000 00 70 000 00 23 Jan 2012 INR 5 000 00 View XXXXXXXXXXXXO245 on oka Supplementary 20 000 00 10 000 00 5 500 00 18 000 00 23 Jan 2012 INR 4 000 00 View Column Description Column Name Description a a a a Card Number Display Hyperlink Displays the nickname of the credit card if any or the credit card number Displays the link to view details of the credit card Product Name Display Displays the name of the product Card Type Display Displays the card type Credit limit Display Displays the card credit limit Cash Limit Display Displays the card cash limit Amount Utilized Display Displays the amount utilized User Manual Oracle Banking Digital Experience Retail Credit Card 7 Credit Card Summary Column Name Description Available Limit Display Displays the available limit Expiry Date Display Displays the expiry date Card Currency Display Displays the card currency Current Display Outstanding Displays the current outstanding balance Balance 2 Click the required Card Number link The detailed Credit Card Summary screen appears OR Click the View link in the Credit Card Statement column The Credit Card State
60. ver to whom the new credit card is to be delivered Displays the zip or postal code of the bank branch if you select the Bank option from the Mode of Delivery field User Manual Oracle Banking Digital Experience Retail Credit Card 51 Service Requests Field Name Description Phone Optional Numeric 35 Indicates the phone number or multiple phone numbers separated with commas of the receiver to whom the new credit card is to be delivered Disclaimer Display Displays the disclaimer by the bank if any User Reference Optional Alphanumeric 25 Indicates the reference number for future tracking w In the Credit Card Number field enter the credit card number 4 In the Credit Card Hot Listing Reason field select the appropriate option a If you select the Others option i In the Others field enter the specific reason for hot listing the credit card 5 In the New Credit Card Required field select the appropriate option 6 In the Mode of Delivery field select the appropriate option a If you select the Bank option i From the Select City list select the appropriate option ii From the Select Branch list select the appropriate option Your Customer Name in the application and the address details of the selected bank branch appear b If you select the Courier option i In the Name field enter the name of the receiver to whom the new credit card is to be delivered if required ii In the Address fie
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