Product Warranty - Enclosure Cooling
Contents
1. amp Reason for Request e Model Number amp Serial Number e Customer name and contact info email phone number and address e Shipping method Pack unit in suitable packing for shipment preferably the original packaging if available e If suitable packing is not available arrange for packaging to be shipped to you e Air Conditioners must be returned in an upright position properly secured to a pallet e Tip unit to empty water from the evaporator and boil off pans e Clearly mark the RMA number on the box e Customer will pay all freight charges Out of Warranty Repair If your Delta T product is out of warranty and requires repair simply call ISC Sales Technical Support at 800 836 7472 Technical Support will help you determine what repairs or parts are needed and if possible will provide a cost estimate If it is necessary to return the product to us an RMA number will be issued After the unit is received and diagnosed you will receive a cost estimate for the work and parts needed If the repairs and test process uncover other issues you will be informed and given a cost quote for the work needed Local 972 964 2700 Fax 972 964 2755 4421 Tradition Trail Plano Texas 75093 ISC Sales ISCEnclosureCooling com Toll Free 800 836 7472 ISClnfo lSCSales com Warranty Information ISC Sales products are warranted to be free of defects in workmanship materials and components The warranty period applies from da2. Damage to hermetic system resulting from continuous operation with dirty or clogged air filters or improper or negligent maintenance e Use of refrigerant other than designated e Customer modification or abuse e Shipping damage or other accident e Repair or service by unauthorized personnel Cracked or broken hermetic tubing or brazed joints caused by shipping damage or mishandling are not covered under the Warranty Claims for shipping damage are the responsibility of the Consignee Timely claims must be filed with the freight carrier The purchaser assumes the responsibility of grounding the unit and installing it in accordance with local electrical and safety codes as well as the 2008 National Electric Code NEC and OSHA THIS WARRANTY CONSTITUTES THE ENTIRE WARRANTY WITH RESPECT TO THE PRODUCT AND IS IN LIEU OF ALL OTHERS EXPRESSED OR IMPLIED INCLUDING ANY WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT IS ISC SALES RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER Local 972 964 2700 Fax 972 964 2755 4421 Tradition Trail Plano Texas 75093
3. ISC Sales ISCEnclosureCooling com Toll Free 800 836 7472 ISCInfo ISCSales com a Ice lJ Repair Service Procedure DELTAT Delta T products include a one year warranty on parts and labor Before contacting Technical support please follow the instructions in the trouble shooting guide included in the user manual If the manual has been misplaced it can be found at ISCEnclosureCooling com or you can scan the QR code on the side of your ISC enclosure air conditioner If the problem cannot be resolved using the trouble shooting guide please contact ISC Sales Technical Support at 800 836 7472 Technical Support will attempt to diagnose and resolve any product issues over the telephone If an issue is not resolved you may be instructed to return the product to ISC for repair or we may dispatch a field service technician to the product site Return Material Authorization RMA Procedure All returns require a Return Material Authorization RMA number for warranty or non warranty repair rotation of stock damage or any other reason IMPORTANT Returns without an RMA number will be refused and returned Improper packaging may void the warranty Air Conditioners shipped laying down will void the warranty Collect shipments will be refused After 60 days the RMA will be canceled and any returns received will be refused To be issued an RMA number please be ready to provide e Purchase Order Number amp Date e Product Description
4. te of shipment for one year The above warranty applies when the equipment is operated under the following conditions e Ambient temperature not in excess of performance rating in normal atmosphere or as stated on product nameplate e Voltage variation no greater than 10 from nameplate rating e Frequency variation no greater than 3Hz from nameplate rating e Maximum cooling load no higher than air conditioner nameplate rating e Waiting five minutes before restarting air conditioner after intentional or accidental shutoff e Compliance to all other installation maintenance and operating instructions as supplied ISC Sales cannot assume responsibility for misapplication of its products or the erroneous selection of an inappropriate product by a non authorized ISC Sales representative Our applications engineers will gladly assist in the selection of the proper product provided all required details of the application are furnished ISC Sales assumes no liability beyond the repair or replacement of its own product This Warranty does not cover e Labor or reimbursement of labor for evaluation removal installation repair or cost of any warranted part except at the ISC Sales factory in Plano Texas e Use of equipment for other than its designed purpose or operating conditions e Operation in harsh oily corrosive or other abnormal environmental conditions without the proper filtration sealing protective coatings and or weather protection e
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