BigGreen Commercial™
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1. 5 6 7 8 Bissell a BigGreen Commercia EGIT USER S GUIDE MODEL 11X4 Thank You Safety Instructions Product View Assembly Operations Maintenance and Care Troubleshooting Replacement Parts Accessories Warranty Customer Service BissELL Commercial Upright Vacuum BG1 I Thanks for buying a BISSELL Commercial upright vacuum BG11 We re glad you purchased a BISSELL Commercial upright vacuum BG11 Everything we know about floor care went into the design and construction of this complete high tech com mercial cleaning system Your BISSELL Commercial upright vacuum 11 is well made and we back it with a limited one year warranty We also stand behind it with a knowledgeable dedicated Customer Service department so should you ever have a problem you ll receive fast considerate assistance My great grandfather invented the floor sweeper in 1876 Today BISSELL is a global leader in the design manufacture and service of high quality commercial products like your Commercial upright vacuum BG1 1 Thanks again from all of us at BISSELL nod d 0 Mark J Bissell Chairman President amp CEO 2 www bissellcommercial com 855 544 7336 IMPORTANT SAFETY INSTRUCTIONS When using an electrical appliance basic precautions should be observed including the following READ INSTRUCTIONS BEFORE USING YOUR COMMERCIAL UPRIGHT VACUUM BG 11 Always connect to a polarized outlet left slot is wider t2. Full Bag Indicator Flashes Possible causes 1 Dust Bag Full 2 Hose and Wand blocked 3 Power Brush connection blocked Low Suction Possible causes 1 Dust Bag Full 2 Wand is not installed properly Poor Pick Up Possible causes 1 Brush not adjusted to the proper height 2 Brush is worn out Vacuum motor is not working Possible causes l Vacuum might not be plugged in 2 Electrical outlet might not be working Brush Motor is not working Possible causes T Vacuum outlet might not be working Remedies l Bring to Service Center for repair Remedies 1 Replace Dust Bag 2 Inspect and remove any obstruction 3 Inspect and remove any obstructions Remedies 1 Replace Dust Bag 2 Secure the wand properly to ensure no air leaks Remedies 1 Adjust the height adjustment to confirm your at the right carpet height 2 Replace the brush Remedies Check to make sure vacuum is plugged in properly Check eledrical source Check to make sure the vacuum button is ON Check for any air flow obstructions Switches might need to be replaced Remedies 1 Check to make sure vacuum is plugged in properly Other maintenance or service not included in the manual should be performed by an authorized service representative Thank you for selecting a BISSELL product Please do not return this product to the store For any questions or concerns BISSELL is happy to be of service Contact us directly at 1 855 544 7336 9
3. housing Push opposite end in to the wand Place the open en of wand over the opening of the power brush housing and push the wand into the sleeve in the back of the bag housing until you hear it click Place accessories onto the tool caddy Before turning your BG11 on make sure a bag is installed See Installation Removal of Dust Bag for detailed instruc tions on how to install a vacuum bag Operations www Check to see if a bag is installed in the unit Refer to Installation Removal of Dust Bag for detailed instructions Power switch on top of unit should be in OFF position Plug cord into an electri cal outlet Adjust the carpet height by turning round knob near the foot Site vacuum to the carpet height that best suits the carpet area you are going to clean Turn machine to ON position To detent the handle push on yellow release pedal When the handle is in the detent position the brush motor will start rotating You can now begin to vacuum bissellcommercial com 855 544 7336 Operations How to Use the Wand to clean 1 2 Keep machine in upright position Remove the wand by pulling on wand han dle and pulling until yellow clips release it from the base The brush will stop rotating when the wand is detached from base Choose the desired cleaning tool dusting brush upholstery brush or crevice tool and attach to the end of the wand When done using the wand remove tool fro
4. not working prop erly machine and inspect for any type of obstruction Bring to Service A WARN N G Center for repair or contact BISSELL Unplug the vacuum from electri How to Replace the Brush cal outlet before attempting to LL replace the brush 1 Remove the screw on the side of the vacuum foot to access the brush 2 Pull out the brush strip 3 Replace brush strip with a new one by sliding back in the brush door 4 If brush bristles do not extend above the base plate a new brush assembly should be ordered for your vacuum Thermal Overload The internal temperature of the vacuum motor on the BG11 is moni tored at all times while you are vacu uming If at any time the temperature gets too high the sensor will shut off the vacuum motor Inspect the units brush and hose for any type of obstruction The sensor will automati cally reset when the sensor and motor are cooled You can now restart the motor www bissellcommercial com 855 544 7336 Troubleshooting Red Sensor Light is On Possible causes 1 Brush Motor is Obstructed WARNING To reduce the risk of fire electric shock or injury turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting Remedies 1 Unplug machine and look for something blocking the brush Red and Green Sensor Light are on at the same time Possible causes 1 Brush drive belt broken
5. unplugging vacuu cleaner Wi Use extra care when cleaning stairs Wi Do not pick up flammable materials lighter fluid gasoline kerosene etc or use in the presence of explosive liquids or vapors Wi Do not pick up toxic material chlorine bleach ammonia drain cleaner etc Wi Do not use vacuum cleaner in an enclosed space filled with vapors given off by oil base paint paint thinner some moth proofing substances flammable dust or other explosive or toxic vapors Wi Do not pick up hard or sharp objects such as glass nails screws coins etc body away Iz www bissellcommercial com E Do not pick up anything that is burning or smoking such as cigarettes matches or hot ashes E Do not use without filters in place E Use only on dry indoor surfaces E Keep appliance on a level surface WI Do not carry the vacuum cleaner while it is running SAVE THESE INSTRUCTIONS THIS MODEL IS FOR COMMERCIAL USE GROUNDING INSTRUCTIONS This appliance must be connected to a grounded wiring system If it should malfunction or break down grounding rovides a safe path of least resistance br electrical current reducing the risk of electrical shock The cord for this appli ance has an equipmentgrounding con ductor and a grounding plug It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes an
6. www bissellcommercial com 855 544 7336 Replacement parts Item Part No 1 O WD 203 7759 203 7760 203 7761 203 7745 203 7758 203 777 Part Name Upholstery Tool Crevice Tool Dusting Brush Brush Roller Assembly Brush Strip Belt For a complete list of replacement parts for your BISSELL Commercial upright vacuum please visit www bissellcommercial com or contact BISSELL Customer Service at 1 855 544 7336 10 www bissellcommercial com 855 544 7336 Warranty BISSELL Upright Vacuum BG11 This warranty gives you specific legal rights and you may also have other rights which may vary from state to state If you need additional instruction regarding this warranty or have questions regarding what it may cover please contact BISSELL Customer Service by E mail tele phone or regular mail as described below Limited one Year Warranty Subject to the EXCEPTIONS AND EXCLUSIONS identified below upon receipt of the product Business Ventures LLC will repair or replace new or remanufactured components or products at BISSELL s option free of charge from the date of purchase by the original purchaser for one year any defective or malfunctioning part See information below on If your BISSELL product should require service This warranty does not apply to fans or routine maintenance components such as filters belts or brushes Damage or malfunction caused by negligence abuse neglect unauthor
7. you 11 www bissellcommercial com 855 544 7336 BIsseLL customer Service For information about repairs or replacement parts or questions about your warranty call BISSELL Customer Service 1 855 544 7336 Monday Friday 8 a m 5 p m ET Or write BISSELL Business Ventures LLC PO Box 3606 Grand Rapids MI 49501 ATTN Customer Service Or visit the BISSELL website www bissellcommercial com When contacting BISSELL have model number of cleaner available Please record your Model Number Please record your Purchase Date NOTE Please keep your original sales receipt It provides proof of purchase date in the event of a warranty claim See Warranty on page 11 for details Bissell BigGreen Commercial 2011 BISSELL Business Ventures LLC Grand Rapids Michigan All rights reserved Printed in China Part Number 110 4281 Rev 7 11 Visit our website at www bissellcommercial com 12 www bissellcommercial com 855 544 7336
8. d ordinances Grounded Outlets WARNING Improper connection of the equipment grounding conductor can result in a risk of electrical shock Check with a qualified electrician or service person if you aren t sure if the outlet is properly grounded DO NOT MODIFY THE PLUG If it will not fit the outlet have a proper outlet installed by a qualified electrician This appliance is designed for use on a nomi nal 120 volt circuit and has a grounding attachment plug that looks like the plug in the drawing above Make certain that the appliance is connected to an outlet hav ing the same configuration as the plug No plug adapter should be used with this appliance 855 544 7336 Product view Handle Dusting Brush Upholstery Tool Bag Access Door in Bissell Detent Pedal Operation Guide www bissellcommercial com Hose Upper Cord Lock Lower Cord Lock oe Height Adjustment L Lower Thumbscrew Cord Wrap 855 544 7336 Assembly 2 Plug end of the yellow power cord into the top of the unit Slide handle into the slot on top of main body of vacuum making sure the cord is secured under the upper cord lock See image 2a and 2b Locate the lower cord lock and place over screw hole as shown Secure with thumbscrew provided Plug cord into outlet on top of unit Secure Cord into lower cord lock as shown Install the hose by pushing one end into the top of the
9. han right Unplug from outlet when not in use and before conducting maintenance A WARNING To reduce the risk of fire electric shock or injury E Do not modify the polarized plug to fit a non polarized outlet or extension cord Do not leave vacuum cleaner unattended when it is plugged in Unplug from outlet when not in use and before servicing Do not use outdoors or on wet surfaces Do not allow children to operate vacuum cleaner or use as a foy Close attention is necessary when used by or near children Do not use for any purpose other than described in this User s Guide Use only manufacturer s recommended attachments Do not use with damaged cord or plug f appliance is not working as it should has been dropped damaged left outdoors or dropped into water have it repaired at an authorized service center Do not pull or carry by cord use cord as a handle close a door on cord or pull cord around sharp edges or corners Do not run appliance over cord Keep cord away from heated surfaces Wi Do not unplug by pulling on cord To unplug grasp the plug not the cord Wi Do not handle vacuum cleaner or plug with wet hands Wi Do not put any object into openings Do not use with any i opening blocked keep openings free of dust lint hair and anything that may reduce air flow Wi Keep hair loose clothing fingers and all parts o from openings and moving parts Wi Turn off all controls before plugging or
10. ized repair or any other use not in accordance with the user s guide is not covered If your BISSELL product should require service Contact BISSELL Customer Service to locate a BISSELL Authorized Service Center in your area If you need information about repairs or replacement parts or if you have questions about your warranty contact BISSELL Customer Service Website www bissellcommercial com Or Call BISSELL Customer Service 1 855 544 7336 Monday Friday 8 a m 5 p m ET Or Write BISSELL Business Ventures LLC PO Box 3606 Grand Rapids MI 49501 ATTN Customer Service BISSELL BUSINESS VENTURES LLC IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT BISSELL S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE ONE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE Some states do not allow limitations on how long an implied warranty last so the above limitation may not apply to
11. m the end of the wand place back onto tool caddy Secure the wand back onto the machine Wand is secure when you hear it click into the yellow security clips www bissellcommercial com 855 544 7336 Maintenance and care Installation Removal of Vacuum Dirt Bag 1 Push on the front door latch to gain access to the bag 2 If removing a full bag fold the ends of the dust bag together and remove the bag slowly Dispose of the bag 3 If placing a new bag on push bag onto the hole opening as far as it will go Fold the bag top down so you can close front door 4 Door should latch properly if bag was installed correctly If door does not latch securely check to make sure the bag is secured properly Full Bag Indicator 1 At the top of the unit there is a red light that will turn on when your vacuum bag is to full capacity or if there vacuum air flow is obstructed 2 Turn vacuum Off unplug the vacuum and then check to see if the vacuum bag is full and needs to be replaced with a new clean bag 3 If the bag is not full check the hose for clogs www bissellcommercial com 855 544 7336 Maintenance and care Electronic Brush Alert 1 These lights should be monitored while you are using the vacuum Green Light Operating properly Green Light and Blinking Red Light Check brush drive The belt is either of the track or broken Bring to Service Center for repair or contact BISSELL Red Light Brush is
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