Impact-C computer user manual
Contents
1. Impact C computer user manual Part No 85080318 issue A2 IT and Instrumentation for industry m Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com Thank you for purchasing an Impact C tower PC system This manual will help you get started using your Impact C and provide you with information in the unlikely event that you experience any hardware difficulties Using this manual Every care has been taken to ensure your Impact C has been built to the highest quality standards using fully tested components However like all electrical goods an extremely small percentage can develop faults This manual has been designed as an easy to follow quick start and trouble shooting guide The sections have been clearly laid out but if you find a hardware problem that is not covered or solved by this manual you may call the Amplicon technical support line Monday to Friday between 8 30am and 5pm on 0844 324 0617 Calls are charged at 5p minute Contents v gt Q m 1 0 SETTING UP YOUR IMPACT C TOWER PC 2 0 ACTIVATING MICROSOFT WINDOWS XP 3 0 CONNECTING PERIPHERALS AND OTHER DEVICES TO YOUR PC 4 0 USING THE CD RW 5 0 TROUBLESHOOTING 5 1 General problems 5 2 CD drive problems 5 3 Speakers amp headsets 5 4 E mail modem and Internet problems 5 5 Error messages 5 6 Keyboard problems 5 7 Mouse problems 5 8 Lockups and software problems 5 9 Memory problems 5 10 Video and monit2. or DVD to eliminate the possibility that the original one is defective STEP 3 RUN THE HARDWARE TROUBLESHOOTER a Click the Start button and click Help and Support a Type hardware troubleshooter in the Search field and click the arrow to start the search a Click Hardware Troubleshooter in the Search results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Follow the on screen instructions IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com STEP 4 CALL TECHNICAL SUPPORT If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 PLEASE NOTE High speed CD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD NO MUSIC PLAYS WHEN ACD IS INSERTED STEP 1 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked STEP 2 CHECK THE SPEAKERS OR HEADSET CONNECTIONS If you can t hear sound through your speakers please see the following section on checking speakers f you can t hear sound through your headphones ple
3. Website www amplicon com Email sales amplicon com STEP 4 TEST THE MOUSE If available connect a properly working mouse to the computer and try using the mouse STEP 5 CHECK THE MOUSE SETTINGS Click the Start button click Control Panel and then click Printers and Other Hardware Click Mouse Try adjusting the settings STEP 6 RUN THE HARDWARE TROUBLESHOOTER Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click need to resolve a hardware conflict on my computer and click Next Follow the on screen instructions STEP 7 CONTACT TECHNICAL SUPPORT If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 5 8 Lockups and software problems THE COMPUTER DOES NOT START UP STEP 1 ENSURE THE POWER CABLE IS FIRMLY CONNECTED TO THE PC AND TO THE ELECTRICAL OUTLET STEP 2 ENSURE THE MONITOR POWER CABLE IS FIRMLY CONNECTED TO THE MONITOR AND THE ELECTRICAL OUTLET STEP 3 CHECK THE ELECTRICAL OUTLET Use another appliance such as a lamp or fan to check that your electrical outlet is working A PROGRAM STOPS RESPONDING STEP 1 END THE PROGRAM a Press lt Ctrl gt lt Shift gt lt Esc gt simult
4. subwoofer ensure that the subwoofer is at least 60cm away from the monitor 10 IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com STEP 3 MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shakey Turn off nearby devices to check for interference STEP 4 ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE STEP 5 ADJUST THE WINDOWS DISPLAY SETTINGS Click the Start button click Control Panel and then click Appearance and Themes Click Display and click the Settings tab Try different settings for Screen resolution and Colour quality STEP 6 CONTACT TECHNICAL SUPPORT If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 The information is believed to be accurate However Amplicon Liveline Limited accepts no responsibility for any problems caused by errors and omissions Specifications are subject to change without notice IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com
5. your CD label side up in the centre of the tray Based on the CD type you have inserted Windows will automatically give you the options available for playing reading or writing to the CD From this point follow the on screen instructions 5 0 TROUBLESHOOTING If you are experiencing any problems with your computer the following tips will help you solve the problem 5 1 General problems f you added or removed a part or device before the problem started review the installation procedures and ensure that the part or device is correctly installed If a peripheral device does not work ensure that the device is properly connected f an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s f an error message occurs in a program see the program s documentation f the problem is related to one of the following please follow the steps indicated before calling our support helpline on 0844 324 0617 5 2 CD drive problems DRIVE IS NOT RECOGNISED OR DOES NOT READ DISKS STEP 1 ENSURE THAT MICROSOFT WINDOWS RECOGNISES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognising the drive s STEP 2 TEST THE DRIVE Insert another floppy CD
6. aneously a Click Applications a Click the program that is no longer responding a Click End Task THE COMPUTER STOPS RESPONDING STEP 1 TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com veo IS DESIGNED FOR AN EARLIER WINDOWS OPERATING STEP 1 RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments Click the Start button point to All Programs gt Accessories and then click Program Compatibility Wizard In the welcome screen click Next Follow the instructions on the screen A SOLID BLUE SCREEN APPEARS STEP 1 TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer OTHER SOFTWARE FAILURE OR PROBLEMS STEP 1 CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the o
7. ase see the following section on checking your headset 5 3 Speakers amp headsets CAN NOT HEAR ANY SOUND THROUGH SPEAKERS OR HEADSET PLEASE NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CAN NOT HEAR ANY SOUND THROUGH SPEAKERS STEP 1 CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card STEP 2 ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion STEP 3 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted STEP 4 DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector STEP 5 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp STEP 6 ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference IT a
8. it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider STEP 3 CHECK THE TELEPHONE JACK Ensure everything is securely in place and connected to the correct sockets as described in your modem or router hardware manual Ensure that you hear a click when you insert the telephone line connector into the modem STEP 4 CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3m or more in length try a shorter one STEP 5 RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com STEP 6 VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS Click the Start button and click Control Panel Click Printers and Other Hardware Click Phone and Modem Options Click the Modems tab Click the COM port for your modem Click Properties click the Diagnos
9. nd Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com STEP 7 CONTACT TECHNICAL SUPPORT If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 CAN NOT HEAR ANY SOUND THROUGH HEADSET STEP 1 CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector STEP 2 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted STEP 3 CONTACT TECHNICAL SUPPORT If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 5 4 E mail modem and Internet problems PLEASE NOTE If you have a dial up modem connect the modem to an analogue telephone jack only The modem does not operate while it is connected to a digital telephone network If you are having problems connecting to the Internet or receiving e mails please check the following STEP 1 CHECK THE TELEPHONE LINE CONNECTION Is there a dial tone when you pick up the phone STEP 2 ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With your Internet browser or Microsoft Outlook open click File If Work Offline has a checkmark next to
10. or problems SCOOAOANN OAR WWWWNHDHD DY IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com 1 0 SETTING UP YOUR IMPACT C TOWER PC Please follow the quick start guide for details of how to connect your desktop personal computer PC Once this has been done follow the instructions in this guide 2 0 ACTIVATING MICROSOFT WINDOWS XP PLEASE NOTE DO NOT INSERT YOUR WINDOWS CD INTO THE CD DRIVE WHEN STARTING UP YOUR PC WINDOWS XP IS ALREADY INSTALLED ON YOUR IMPACT C THE CD IS A BACK UP COPY ONLY When you first switch on your Impact C you will be prompted for some wan Siam information about the PC and yourself This is required by Microsoft to E a a ensure you have a legitimate copy of Windows XP E ZB Bau s PLEASE NOTE you may need access to a phone when activating your aS o 5i copy of Windows XP E ar When asked for the Microsoft Windows Licence key you will find this written as a 25 digit code on the side panel of your PC on the label that looks like this Your product key must be typed into the appropriate field on screen Once you have finished the activation process the following sections will help you set up your PC PLEASE NOTE A limited 30 day trial of anti virus software has been installed on your PC We recommend that you upgrade this to a full licence or install other anti virus software on your PC as soon as yo
11. perating system installed on your computer Ensure that your PC meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program STEP 2 BACK UP YOUR FILES IMMEDIATELY STEP 3 USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS STEP 4 SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com 5 9 Memory problems If you receive an insufficient memory message STEP 1 SAVE AND CLOSE Save and close any open files and exit any open programs you are not using to see if that resolves the problem STEP 2 REFER TO SOFTWARE MANUFACTURER HANDBOOK See the software documentation for minimum memory requirements You may not be able to run that program on this PC STEP 3 CONTACT TECHNICAL SUPPORT If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 5 10 Video and Monitor Problems PLEASE NOTE See the monito
12. r documentation for additional troubleshooting procedures before calling Amplicon technical support THE SCREEN IS BLANK STEP 1 CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer f you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine if the power cable is defective Check the connector for bent or broken pins It is common for monitor cable connectors to have missing pins STEP 2 CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse STEP 3 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp STEP 4 CONTACT TECHNICAL SUPPORT If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 THE SCREEN IS DIFFICULT TO READ STEP 1 CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetising degaussing the monitor and running the monitor self test STEP 2 MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a
13. revious steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 5 7 Mouse problems STEP 1 CLEAN THE MOUSE If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse Turn the retainer ring on the underside of your mouse anti clockwise and then remove the ball Wipe the ball with a clean lint free cloth Blow carefully into the ball cage to dislodge dust and lint a If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol Re centre the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place STEP 2 CHECK THE MOUSE CABLE a Remove mouse extension cables if used and connect the mouse directly to the computer a Reconnect the mouse cable as shown on the setup diagram for your computer STEP 3 RESTART THE COMPUTER a Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer Start the computer IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220
14. t you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first For all other error messages not covered by your software help contact Amplicon technical support on 0844 324 0617 IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com 5 6 Keyboard problems STEP 1 CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer Shut down the PC reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer STEP 2 TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard STEP 3 RUN THE HARDWARE TROUBLESHOOTER Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click need to resolve a hardware conflict on my computer and click Next Follow the on screen instructions STEP 4 CONTACT TECHNICAL SUPPORT If none of the p
15. tics tab and then click Query Modem to verify that the modem is communicating with Windows f all commands receive responses the modem is operating properly STEP 7 CONTACT YOUR ISP Please call your Internet Service Provider ISP who will run a diagnostic on your line and service STEP 8 CONTACT TECHNICAL SUPPORT If none of the previous steps have resolved your problem please call the Amplicon technical support line on 0844 324 0617 5 5 Error messages If the message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CAN NOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program Click the Start button click Control Panel and then click Add or Remove Programs Select the program you want to remove Click the Change or Remove Program icon See the program documentation for installation instructions Drive letter IS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive can not read the disk Insert a disk into the drive and try again NON SYSTEM DISK ERROR Remove the floppy from the drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program tha
16. u have registered your copy of Windows 3 0 CONNECTING PERIPHERALS AND OTHER DEVICES TO YOUR PC If you are connecting peripherals such as printers to your PC you should consult the handbook provided The following information will be useful when choosing a peripheral that is compatible with your Impact C Please ensure your peripheral can connect to your PC with one of the following connection standards USB 2 0 1 1 1 0 Your Impact C has six USB ports that are compatible with any peripheral device that uses USB 1 0 USB 1 1 or USB 2 0 Serial Port Your Impact C has one serial port Older devices such as flatbed scanners may require this standard Parallel Port Your Impact C has one parallel port Older devices such as printers may require this standard 6 channel audio Your Impact C comes with 6 channel audio sound You can use stereo speakers 2 1 speakers or 5 1 speakers with your PC Headphone Your Impact C has one headphone port on the front of your PC Microphone Your Impact C has one microphone socket on the front of your PC 2 IT and Instrumentation for industry Amplico Sales 44 0 1273 570 220 Website www amplicon com Email sales amplicon com 4 0 USING THE CD RW This Impact C PC comes with a CD rewriter drive and Nero software The CD RW drive is located on the front at the top of your PC When inserting a CD press the eject button marked with O on the front of the CD drive and place
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