Mediatrix 2102 User`s Manual (SIP version)
Contents
1. ms EE e Mediat rix EMPOWERING THE EDGE OF THE IP NETWORK gr Ce Po A ye Et E oe eg A E 19 L D E p DEST Geh e Sa o h f Ne ER SES Mediatrix 2102 User s Manual SIP Version Product Version 4 5 Document Revision D July 21 2004 Mediatrix Telecom Inc Users Manual Mediatrix Telecom Inc 4229 Garlock Street Sherbrooke Qu bec Canada J1L 2C8 Mediatrix 2102 User s Manual SIP Version 2001 2004 Mediatrix Telecom Inc All rights reserved No part of this publication may be reproduced or used in any form or by any means graphic electronic or mechanical including photocopying recording taping or information storage and retrieval systems without the express written permission of the publisher Mediatrix Telecom Inc reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and or entity of such revisions and or changes Trademarks Microsoft and Windows are registered trademarks of Microsoft Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated All other trademarks and registered trademarks are the property of their respective owners Mediatrix Telecom Inc Users Manual Supplementary Copyright Information CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 Th2. SIP Version LAN Port Warning Warning Do not connect the LAN port directly to the Public Switched Telephone Network PSTN to an off premise application an out of plant application any exposed plant application or to any equipment other than the intended application Such connection may result in a safety hazard and or defective operation and or equipment damage Exposed plant means where any portion of the circuit is subject to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300V between conductors or is subject to lightning strikes Socket Outlet Warning Warning The socket outlet if used shall be located near the equipment and shall be easily accessible by the user Safety To insure general safety follow these guidelines Recommendations gt Do not open or disassemble this product K Do not get this product wet or pour liquids into it K Do not perform any action that creates a potential hazard to people or makes the equipment unsafe Caution When using this equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following e Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Avoid using a telephone other than a cordless type during an electrical storm Ther
3. Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement gt This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the routines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement s This product includes software written by Tim Hudson h cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE A
4. Mediatrix 2102 and in the documentation for the product Warning Means danger You are in a situation that could cause bodily injury Before you work on any equipment you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents Waarschuwing Dit waarschuwingssymbool betekent gevaar U overtreat in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen Varoitus Tama varoitusmerkki merkitsee vaaraa Olet tilanteessa joka voi johtaa ruumiinvammaan Ennen kuin ty skentelet mink n laitteiston parissa ota selv sahk kytkent ihin liittyvist vaaroista ja tavanomaisista onnettomuuksien ehk isykeinoista Attention Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers pos s par les circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Mediatrix 2102 Preface Introduction User s Manual SIP Version Warnung Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu einer K rperverletzung f hren k nnte Bev
5. OR N OE AE AR N 18 Appendix B ET e T EE N eege 19 Appendix C List Of PRC ROMY OR AE RE OE EE 23 Mediatrix 2102 viii PREFACE Introduction Thank you for purchasing the Mediatrix 2102 from Mediatrix Telecom Inc This manual illustrates some of the various call processes the Mediatrix 2102 supports It also describes how to make and receive calls as well as how to use the services the Mediatrix 2102 offers Intended Audience This manual provides all the information needed to use the Mediatrix 2102 It is intended for end users that will use the product on a regular basis Before you Begin SCN vs PSTN Related Documentation This manual assumes that your Mediatrix 2102 has been properly set up by your system administrator If you need to install and configure the Mediatrix 2102 yourself please refer to the Administration Manual provided with your Mediatrix 2102 or contact your system administrator In Mediatrix Telecom Inc s and other vendor s documentation the terms SCN and PSTN are used A SCN Switched Circuit Network is a general term to designate a communication network in which any user may be connected to any other user through the use of message circuit or packet switching and control devices The Public Switched Telephone Network PSTN or a Private Branch eXchange PBX are examples of SCNs In addition to this Manual each document set of the Mediatrix 2102 includes the following K
6. country has a different dialing plan nomenclature it is recommended to identify the equivalent of an area code for the location of your device Mediatrix 2102 19 Appendix B Glossary User s Manual SIP Version Country Code CC Dual Tone Multi Frequency DTMF Dynamic Host Configuration Protocol DHCP Flash Hook FXS Line Gateway Internet Protocol IP Light Emitting Diode LED Local Area Network LAN Network In international direct telephone dialing a code that consists of 1 2 or 3 digit numbers in which the first digit designates the region and succeeding digits if any designate the country In telephone systems multi frequency signaling in which a standard set combinations of two specific voice band frequencies one from a group of four low frequencies and the other from a group of four higher frequencies are used Although some military telephones have 16 keys telephones using DTMF usually have 12 keys Each key corresponds to a different pair of frequencies Each pair of frequencies corresponds to one of the ten decimal digits or to the symbol or the being reserved for special purposes TCP IP protocol that enables PCs and workstations to get temporary or permanent IP addresses out of a pool from centrally administered servers Quickly depressing and releasing the plunger in or the actual handset cradle to create a signal to a PBX or Centrex that
7. do any other kind or Numerical of emulation thus its users would simply have to dial as if they were Alias using their old system gt To dial a Standard Call 1 Dial the telephone number as if you were using a standard telephone with country code and area code when required Examples 223 8298749 15145701234 A Standard Call uses the server to contact the remote dialed user The server takes the decision as to redirect the call on the SCN or to keep it on the network Keeping the call on the network takes precedence over redirecting it on the SCN If the call needs to go on the SCN the server redirects it to a proper analog gateway such as the Mediatrix 1204 that will place the call to the SCN network ar Note You can dial one star numbers xx such as 69 These numbers are automatically inserted in the Request URL of the SIP INVITE request gt To dial a Forced SCN call 1 Dial 2 Dial the telephone number as if you were using a standard telephone with country code and area code when required Examples 8298749 15145701234 A Forced SCN Call allows you to specify that the user you want to reach is located on the SCN network This leaves no decisions to the server it must find a proper gateway and place the call on the SCN This option can be useful only when a SCN number is shadowed by a network number Mo Note A forced SCN call is only be possible if an analog gateway such as
8. special instructions will follow such as transferring the call to another extension Foreign Exchange Service Station A network provided service in which a telephone in a given local exchange area is connected via a private line to a central office in another i e foreign exchange rather than the local exchange area s central office This is the station telephone end of an FX circuit An FXS port will provide dial tone and ring voltage A device that links two different types of networks that use different protocols for example between the packet network and the Public Switched Telephone Network The IP protocol is a standard describing software that keeps track of the Internet s addresses for different nodes routes outgoing messages and recognizes incoming messages A semiconductor diode that emits light when a current is passed through it Data only communications network confined to a limited geographic area with moderate to high data rates Contrasts with WAN A group of two or more computer systems that are linked Mediatrix 2102 20 Appendix B Glossary User s Manual SIP Version Off hook On hook Packet Port Private Branch Exchange PBX Protocol Public Switched Telephone Network PSTN Server Session Initiation Protocol SIP Simple Network Management Protocol SNMP Switched Circuit Network SCN T 38 A line condition caused when a telephone hands
9. the Mediatrix 1204 is available on the IP network Mediatrix 2102 5 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Making an Urgent Call In case of emergency you can make 911 style calls to a pre defined urgent gateway The emergency number to dial and the address of the urgent gateway have been set up by your network administrator You should ask for the number that has been set up so you can make emergency calls if required Dialing an IP You can dial another Mediatrix 2102 without the help of a SIP server Address by entering its IP address and the line you want to reach L Note This assumes that your system administrator has properly enabled the IP address call service gt To make an IP address call 1 Dial IP address prefix BEI 2 Dial the numerical digits of the IP address and use the for the of the IP address 3 Dial to terminate the IP address 4 Dial the telephone number of the specific line you want to reach For example let s say you want to reach the telephone connected to Line 2 of the Mediatrix 2102 with the IP address 192 168 0 23 The phone number assigned to Line 2 of this Mediatrix 2102 is 1234 You must then dial the following digits 192 168 0 23 1234 In this case the Mediatrix 2102 sends an INVITE 1234 192 168 0 23 Mediatrix 2102 6 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Using Ba
10. unattended allows you to transfer a current call to any other extension or phone number The individual at the other extension or phone number does not need to answer to complete the transfer This assumes that your system administrator has properly enabled the Blind Call Transfer service K To transfer a current call blind 1 Perform a Flash Hook This puts the call on hold 2 Wait for the transfer tone three beeps 3 Dial the number to which you want to transfer the call 4 Wait for the ringback tone then hang up your phone The call is transferred You can also wait for the third party to answer if you want In this case the call transfer becomes attended 5 If you want to get back to the first call the call on hold you must perform two Flash Hooks You are back with the first call and the third party is released Mediatrix 2102 10 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Using the Call For There are three types of Call Forward ward Feature gt Unconditional K On Busy K On No Answer Call Forward The Call Forward Unconditional feature allows you to forward your Unconditional calls to another extension or line When forwarding your calls outside the system a brief ring is heard on your phone to remind you that the call forward service is active You can still make calls from your phone This assumes that your system administrator has properly enabled the Ca
11. 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment s This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment e This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Awww openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO Mediatrix Telecom Inc Users Manu
12. Administration Manual Explains how to install and set up the various Mediatrix 2102 parameters lt is intended for a network administrator The manual is not printed it is located on the Documentation CD provided with your Mediatrix 2102 K Quick Start booklet This printed booklet allows you to quickly setup and work with your Mediatrix 2102 K MIB Reference Manual Lists and explains all parameters in the MIB structure Mediatrix 2102 Preface Introduction User s Manual SIP Version Overview Be sure to read any readme files technical bulletins or additional release notes for important information The Mediatrix 2102 is an IP Telephony adaptor that connects up to two analog terminals to a LAN or a WAN with access to an IP Packet Network to permit high quality full duplex audio fax communications The Mediatrix 2102 can be an integral part of a cost effective IP telephony solution by complementing the existing VoIP infrastructure The Mediatrix 2102 can be used to provide connectivity to broadband access equipment for a Service Provider s IP Telephony offering to residential or SME markets This version of the Mediatrix 2102 uses the Session Initiation Protocol SIP which is a protocol for transporting call setup routing authentication and other feature messages to endpoints within the IP domain Using this Manual The following information provides an explanation of the symbols which appear on the
13. Call Forward On Busy feature allows you to forward your calls to on Busy a pre determined extension if you are already on the line This assumes that your system administrator has properly enabled the Call Forward on Busy service gt To forward calls 1 Take the receiver off hook 2 Wait for the dial tone 3 Dial the sequence your system administrator has implemented to activate the call forward on busy service This sequence could be something like 72 4 Wait for the transfer tone three beeps followed by the dial tone 5 Dial the number to which you want to forward your calls Dial any access code if required 6 Wait for three beeps followed by a silent pause The call forward is established 7 Hang up your phone The calls are checked against the digit maps set up by your system administrator See your system administrator for more information Mediatrix 2102 12 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version K To cancel the call forward 1 Take the receiver off hook 2 Wait for the dial tone 3 Dial the seguence your system administrator has implemented to deactivate the call forward on busy service This sequence could be something like 73 4 Wait for the transfer tone three beeps followed by the dial tone The call forward is cancelled 5 Hang up your phone Call Forward The Call Forward On No Answer feature allows you to forward your on N
14. DOINE ee ees see ee ee ee eke ee ee ke ee ee ee ee ke ee 2 Calls Involving an Analog Gateway eee ee ee ek ee ee ee Ee ee ee Re ee ee ee ee eke ee ee Re ee ee ee ee ee ee 3 Makitig ER RE RE RR eee ee AR ER A Complete Dialing SEQUENCE sis ies EE SEEK aian d se dE ged A Dialing a Telephone Number or Numerical Alias A 5 Dialing ap IP ee EE EE HE EE N VERE EE 6 Using Basic Telephony Services eise sees ee ee ee Ge ee eenn 7 Call TONG RA RE EA RE ER EE EE tiple 7 oek EE EE AE EE AR AE RE ed aanszextctarsee 7 Using the Call Waiting Feature ee ee de ee eee 8 Removing the Call Waiting TOne ee ke ee eee 8 Using the Call Transfer Features 9 Attended Call an T 9 hede ME AE EE canto stan EE N OE a dkar Eiaa 10 Using the Call Forward Feature esse ee ee se ke ee ee Re ee ee Re ee ee ee Re ee ee ee ke ee ee ee 11 Call Forward Unconditional i s see EER Ke RE GEORGE DEE tvi sade Ge Ee ke eie Ge Ke ge ee 11 Call FOrward On RE EE OR RE N 12 Call Forward On NOsAN SWE RE EE RE EE EE de 13 Conferencing He EE 14 FRE QUINGIMG SO EE RE EE ER OE EE 14 Managing a Conference Call 15 Using the Automatic Speed Dialing iese ee se RR nnn 15 Mediatrix 2102 vii Contents User s Manual SIP Version Appendix A Standards Compliance ss see PRE eenn 17 Standards Supported siitaga RR Ee Ke Ne EG DER SR aa ee SE Een EER EE A 17 RE Un CTT 18 Federal Communications Commission FCC Part 15 ee ee eee 18 CE ET de RR OE RE
15. J LI Q Q Is the index useful u u LI LI Is the glossary accurate LI LI Q Q Did you find any errors in the manual Please reference page paragraph table or figure number How might we improve this manual Name Title Company Name Address Telephone Thank you for taking the time to fill out this form
16. RE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Mediatrix Telecom Inc Users Manual The licence and distribution terms for any publicly available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Contents Users Manual SIP Version Contents Preface BRUT elle IN ss EE AO aA Ea eect ix Intended RTE ix Before es el EE EE OE ER ix SCN VS PSTN EE ER EE sons Sl ete eds etnies ix Related DOCUMONtAtiON is EER grei RE ER EER ER Es DER Bee Ee Pe EA eed Rg Se se Ee Ek Edge ix OIE HA OER E Eg X Sing this Manual RE OE N OR N OE OE AD x stet ER EE N ER ER EO OE EE OR xii Safety RECOMMONCALONS 3 OE EE RAAN xiii End User Technical Re lele TT xiv Chapter 1 Using the Mediatrix t 1 Call die EE RE N EE OE N EE EN 1 Calls Involving Another Access Device ies ee ee ee ee ek ee ee ee ee ee ee ee ee Ke ee ee ee ee 2 Calls Involving an Access Device and a LAN End
17. al EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjnh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are adhered to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson h cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product
18. d Using the Call Transfer Features Attended Call Transfer The call transfer features allow you to transfer a current call to any other extension or phone number There are two 2 types of call transfer features available K attended transfer K blind transfer The attended call transfer also known as call transfer with consultation allows you to transfer a current call to any other extension or phone number The individual at the other extension or phone number must answer to complete the transfer This assumes that your system administrator has properly enabled the Attended Call Transfer service To transfer a current call attended 1 Perform a Flash Hook This puts the call on hold 2 Wait for the transfer tone three beeps 3 Dial the number to which you want to transfer the call The third party answers 4 Hang up your phone The call is transferred Mediatrix 2102 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version 5 If you want to get back to the first call the call on hold you must perform two Flash Hooks You are back with the first call and the third party is released LF Note If the number to which you want to transfer the call is busy or does not answer quickly perform a Flash Hook The busy tone or ring tone is cancelled and you are back with the first call Blind Call The blind call transfer also known as call transfer without consultation Transfer or
19. dpoint contacts the Mediatrix 2102 which reaches the corresponding phone fax connected to the Mediatrix 2102 access device N IP phone Soft Phone LAN Endpoint a L d l gt A RR Wy Telephone Mediatrix 2102 Telephone Ly Mediatrix 2102 Server Calls Involving The following example illustrates how a telephone fax connected to a an Analog Mediatrix 2102 access device and a SCN phone can communicate via Gateway an analog gateway gt Phone Fax gt Mediatrix 2102 gt Mediatrix 1204 Gateway gt SCN A user makes a call with the phone fax connected to a Mediatrix 2102 which in turn contacts a Mediatrix 1204 gateway then reaches the corresponding SCN phone ASCN user can also contact the Mediatrix 1204 gateway which in turn contacts the Mediatrix 2102 then reaches the corresponding phone fax SCN SCN Telephone 4 telephone lines l P H connected to the SCN Telephone 1mp Mediatrix 2102 Mediatrix 1204 Gateway Mediatrix 2102 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Calls Without a SIP Server You can dial another unit gateway or access device without the help of a SIP Server by entering its IP address See Dialing an IP Address on page 6 for more details x P phone f e Soft Phone LAN Endpoint Telephone Telephone Mediatrix 2102 Mediatrix 2102 Ky Note This type of dialing is only poss
20. e Regents of the University of California All Rights Reserved Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of CMU and The Regents of the University of California not be used in advertising or publicity pertaining to distribution of the software without specific written permission CMU AND THE REGENTS OF THE UNIVERSITY OF CALIFORNIA DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL CMU OR THE REGENTS OF THE UNIVERSITY OF CALIFORNIA BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Networks Associates Technology Inc copyright notice BSD Copyright c 2001 Networks Associates Technology Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the followi
21. e may be a remote risk of electric shock from lightning e Do not use the telephone to report a gas leak in the vicinity of the leak Mediatrix 2102 xiii Preface Introduction User s Manual SIP Version End User Techni cal Support In order to maximize technical support resources Mediatrix Telecom Inc works through its partners to resolve technical support issues All end users reduiring technical support are encouraged to contact their vendor directly Mediatrix 2102 xiv CHAPTER Using the Mediatrix 2102 Now that your administrator has properly set up the Mediatrix 2102 you can dial any number on your phone which is connected to the Mediatrix 2102 and place the call However you should be aware that the administrator has probably set permissions and restrictions regarding local and long distance calls Should you encounter any calling problem please discuss it with your administrator to remedy the problem Call Processes The following examples illustrate some of the various calling processes the Mediatrix 2102 supports These processes can be adapted at will to suit your needs and requirements The Mediatrix 2102 can communicate with the following devices gt Another telephone or fax connected to the same Mediatrix 2102 K Another access device on the IP network such as the Mediatrix 1104 or Mediatrix 1124 K Any LAN Endpoint on the IP network such as e aSoft Phone an IP ph
22. ents A conference call between two or more parties can be set up Note that K K Only 3 way conferences are supported Any participant of the conference can put the conference on hold and make other calls This participant may then rejoin the conference at a later time by unholding it The participant that has initiated the conference cannot put the conference on hold This assumes that your system administrator has properly enabled the Conference service For the conference call to occur successfully all parties must meet the following requirements gt Support at least one of the PCM codecs G 711 u law and G 711 A law enabled on the line that is having the conference Ability to dynamically change codec during a call The packetization period ptime should be the same for all the partcipants of the conference If this is not the case then part of the conversation may be lost resulting in a choppy voice For better results Mediatrix Telecom Inc recommends to set the packetization period of all participants of a 3 way conference to 30 milliseconds Mediatrix 2102 14 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Managing a If you are on the phone with one person and want to conference with a Conference third one you can do so In the following examples lets assume that Call K Ais the conference initiator K B is the person called on the first line K C is the person called on t
23. es to the following standards ported Table 1 Standards Compliance Category Specification Agency approvals e cULus e JATE e European Union CE mark Declaration of Conformity Safety standards UL60950 3 Edition 2000 CAN CSA C22 2 No 60950 00 e IEC 60950 Gi Edition 1999 with all national deviations Emissions s FCC Part 15 1998 Class B e EN55022 1994 Class B With amendments A1 and A2 e AS NZS 3548 1995 Class B EN61000 3 2 1995 Harmonic current emissions e EN61000 3 3 1995 Voltage fluctuations and flicker Immunity EN55024 1998 including the following e EN61000 4 2 1995 ESD e EN61000 4 3 1996 Radiated RF e EN61000 4 4 1995 Burst Transients e EN61000 4 5 1995 Surge e EN61000 4 6 1996 Conducted RF e EN61000 4 11 1995 Voltage Dips and Interruptions LF Note The standards compliance of the Mediatrix 2102 are printed on a sticker located on the bottom of the unit Mediatrix 2102 17 Appendix A Standards Compliance User s Manual SIP Version Disclaimers Federal Com munications Commission FCC Part 15 ce The following are the disclaimers related to the Mediatrix 2102 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a res
24. et is removed from its cradle A line condition caused when a telephone handset is resting in its cradle Group of bits transmitted as a complete package on a packet switched network Network access point the identifier used to distinguish among multiple simultaneous connections to a host A small to medium sized telephone system and switch that provides communications between onsite telephones and exterior communications networks Defines a common set of rules and signals that computers on the network use to communicate The local telephone company network that carries voice data over analog telephone lines A computer or device on a network that works with a client to perform some operation Protocol for transporting call setup routing authentication and other feature messages to endpoints within the IP domain Protocol governing network management and the monitoring of network devices and their functions A communication network such as the Public Switched Telephone Network PSTN in which any user may be connected to any other user through the use of message circuit or packet switching and control devices An ITU T Recommendation for Real time fax over IP T 38 addresses IP fax transmissions for P enabled fax devices and fax gateways defining the translation of T 30 fax signals and Internet Fax Protocols IFP packets Mediatrix 2102 21 Appendix B Glossary User s Manual SIP Version Tele
25. he second line K To initiate a three way conference A and B already connected 1 A performs a Flash Hook This puts B on hold and the second line is automatically connected A hears a dial tone 2 A dials C s number A and C are now connected 3 A performs another Flash Hook The call on hold B is reactivated A is now conferencing with B and C gt A wants to transfer B to C during the conference 1 A hangs up The conference is terminated B and C are now connected gt A wants to terminate the call with C and get back to the call with B during the conference 1 A performs a Flash Hook The conference is terminated and the call with C is disconnected A and B are still connected and can go on with their conversation gt B orC hangs up during the conference 1 B or C hangs up during the conference The conference is terminated but the call between A and C or B is not affected and they are still connected Using the Auto When using the automatic speed dialing a specific number is matic Speed Dial automatically dialed upon taking the receiver off hook This number ing has been set up by your system administrator Mediatrix 2102 15 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Mediatrix 2102 16 APPENDIX A Standards Compliance This Appendix lists the various standards compliance of the Mediatrix 2102 Standards Sup The Mediatrix 2102 compli
26. ible when the Mediatrix 2102 is configured to allow it See your network administrator or the Administration manual for more details Making Calls Complete Dial ing Sequence Users with telephones or faxes connected to a Mediatrix 2102 dial as if they were on a standard telephony system There are three ways to indicate the dialed number sequence is complete and the Mediatrix 2102 can dial the number gt Your administrator has set up the dialing process so that you must end the telephone number with a particular character to indicate it is complete e g a K Your administrator has set up the dialing process with a timer This timer checks the dialing process and when no further digits have been dialed for the time set by the administrator it assumes the number is complete and dials it gt Your administrator has set up the Mediatrix 2102 so it knows exactly how many digits it must collect before it places the call It finds the number of digits to collect by looking at the first few numbers dialed For example a telephone number beginning by 1 should be followed by 10 more digits in North America Check with your administrator to determine which dialing process is defined Mediatrix 2102 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Dialing a Tele This section assumes that the Mediatrix 2102 is configured to do SCN phone Number emulation The Mediatrix 2102 could be configured to
27. idential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures K Reorient or relocate the receiving antenna K Increase the separation between the equipment and receiver gt Connect the equipment into an outlet on a circuit different from that to which the receiver is connected K Consultthe dealer or an experienced radio TV technician for help Note Any changes or modifications not expressly approved by Mediatrix Telecom Inc could void the user s authority to operate the equipment CE Marking We Mediatrix Telecom Inc located at 4229 Garlock st Sherbrooke Qu bec Canada J1L 2C8 declare that for the hereinafter mentioned product the presumption of conformity with the applicable essential requirements of DIRECTIVE 1999 5 EC OF THE EUROPEAN PARLIAMENT RTTE DIRECTIVE is given C C DECLARATION OF CONFORMITY Any unauthorized modification of the product voids this declaration For a copy of the original signed Declaration Of Conformity
28. l personskada Innan du utf r arbete p n gon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanligt f rfarande f r att f rebygga skador Caution Caution indicates a potentially hazardous situation which uN if not avoided may result in minor or moderate injury and or damage to the equipment or property Note Note indicates important information about the current topic Mediatrix 2102 xi Preface Introduction User s Manual SIP Version Safety Warnings This section lists the following safety warnings Circuit Breaker 15A Warning TN Power Warning Product Disposal Warning No 26 AWG Warning LAN Port Warning Socket Outlet Warning v v v v v v Circuit Breaker 15A Warning Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors TN Power Warning Warning The device is designed to work with TN power systems Product Disposal Warning Warning Ultimate disposal of this product should be handled according to all national laws and regulations No 26 AWG Warning Warning To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord Mediatrix 2102 xii Preface Introduction User s Manual
29. ll Forward Unconditional service gt To forward calls 1 Take the receiver off hook 2 Wait for the dial tone 3 Dial the sequence your system administrator has implemented to activate the call forward unconditional service This sequence could be something like 70 4 Wait for the transfer tone three beeps followed by the dial tone 5 Dial the number to which you want to forward your calls Dial any access code if required 6 Wait for three beeps followed by a silent pause The call forward is established 7 Hang up your phone The calls are checked against the digit maps set up by your system administrator See your system administrator for more information gt To check if the call forward has been properly established 1 Take the receiver off hook 2 Wait for the dial tone 3 Dial your extension or phone number The call is forwarded to the desired phone number Mediatrix 2102 11 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version 4 Hang up your phone K To cancel the call forward 1 Take the receiver off hook 2 Wait for the dial tone 3 Dial the seguence your system administrator has implemented to deactivate the call forward unconditional service This sequence could be something like 71 4 Wait for the transfer tone three beeps followed by the dial tone The call forward is cancelled 5 Hang up your phone Call Forward The
30. ng conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution e The name of Cambridge Broadband Ltd may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OpenSSL License Copyright c 1998 2002 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met
31. ng disclaimer e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the NAI Labs nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Mediatrix Telecom Inc Users Manual Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the followi
32. o Answer calls to a pre determined extension if you do not answer before a specific amount of time This amount of time has been set up by your system administrator This assumes that your system administrator has properly enabled the Call Forward on No Answer service K To forward calls 1 Take the receiver off hook 2 Wait for the dial tone 3 Dial the sequence your system administrator has implemented to activate the call forward on no answer service This sequence could be something like 74 4 Wait for the transfer tone three beeps followed by the dial tone 5 Dial the number to which you want to forward your calls Dial any access code if required 6 Wait for three beeps followed by a silent pause The call forward is established 7 Hang up your phone The calls are checked against the digit maps set up by your system administrator See your system administrator for more information Mediatrix 2102 13 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version K To cancel the call forward 1 2 3 Take the receiver off hook Wait for the dial tone Dial the seguence your system administrator has implemented to deactivate the call forward on no answer service This sequence could be something like 75 Wait for the transfer tone three beeps followed by the dial tone The call forward is cancelled Hang up your phone Conferencing Calls Reduirem
33. omatically connected to your line 2 Answer the call on the second line To switch from one line to the other 1 Perform a Flash Hook each time you want to switch between lines To terminate the first call before answering the second call 1 Hang up the phone 2 Wait for the phone to ring 3 Answer the phone The second call is on the line You can temporarily activate deactivate the call waiting tone indicating a call is waiting This is especially useful when transmitting faxes If you are about to send a fax you can thus deactivate the call waiting tone to ensure that the fax transmission is not disrupted by an unwanted second call When the fax transmission is completed and the line is on hook the call waiting tone is automatically reactivated This assumes that your system administrator has properly enabled the Call Waiting Cancel service To deactivate the call waiting tone 1 Take the receiver off hook 2 Wait for the dial tone 3 Dial the sequence your system administrator has implemented to deactivate the call waiting tone This sequence could be something like 70 Mediatrix 2102 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version 4 Wait for the transfer tone three beeps followed by the dial tone The call waiting tone is disabled To re enable the call waiting tone 1 Take the receiver off hook 2 Replace the receiver on hook The call waiting tone is re enable
34. one directly connected to the IP network K A SCN phone or fax However the Mediatrix 2102 would need to contact an analog gateway such as the Mediatrix 1204 Mediatrix 2102 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Calls Involving The following example illustrates how to reach a phone or fax on Another another Mediatrix 2102 access device Access Device gt Phone Fax gt Mediatrix 2102 A gt Mediatrix 2102 B gt Phone Fax A user makes a call with the phone fax connected to a Mediatrix 2102 which in turn contacts another Mediatrix 2102 then reaches the corresponding phone fax N IP phone SG Soft Phone LAN Endpoint IP Mediatrix 2102 Telephone a Mediatrix 2102 a P H H Server Calls Involving The following examples illustrate how a phone fax connected to a an Access Mediatrix 2102 access device can communicate with a LAN Endpoint Device and a on the IP network LAN Endpoint gt Phone Fax gt Mediatrix 2102 gt LAN Endpoint A user makes a call with the phone fax connected to a Mediatrix 2102 which reaches the corresponding LAN Endpoint on the IP network LZ IP phone w Ce Soh Phone LAN Endpoint IP Mediatrix 2102 Telephone Mediatrix 2102 a a H Server Mediatrix 2102 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version gt LAN Endpoint gt Mediatrix 2102 gt Phone Fax ALAN En
35. or Sie mit der Arbeit an irgendeinem Ger t beginnen seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unf llen bewu t Avvertenza Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di lavorare su qualsiasi apparecchiatura occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti Advarsel Dette varselsymbolet betyr fare Du befinner deg i en situasjon som kan f re til personskade F r du utf rer arbeid pa utstyr ma du vare oppmerksom pa de faremomentene som elektriske kretser inneb rer samt gj re deg kjent med vanlig praksis nar det gjelder a unnga ulykker Aviso Este simbolo de aviso indica perigo Encontra se numa situa o que lhe poder causar danos f sicos Antes de come ar a trabalhar com qualquer equipamento familiarize se com os perigos relacionados com circuitos el ctricos e com quaisquer pr ticas comuns que possam prevenir poss veis acidentes jAdvertencia Este s mbolo de aviso significa peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considerar los riesgos que entra a la corriente el ctrica y familiarizarse con los procedimientos est ndar de prevenci n de accidentes Varning Denna varningssymbol signalerar fara Du befinner dig i en situation som kan leda til
36. phony Transmission Control Protocol Internet Protocol TCP IP Trivial File Transfer Protocol TFTP Voice Over IP VoIP Wide Area Network WAN The science of translating sound into electrical signals transmitting them and then converting them back into sound A suite of communications protocols developed by the Department of Defense in the 1970s that connects hosts on the Internet and provides the standards for transmitting data over networks Allows for transferring files such as software upgrades from a remote device The technology used to transmit voice conversations over a data network using the Internet Protocol Such data network may be the Internet or a corporate Intranet A computer network where the computers are not geographically close and are linked by telephone lines or radio waves Mediatrix 2102 22 APPENDIX C AWG CE DHCP DTMF FXS IP ITU LAN LED PBX PCM PSTN SCN SIP SME SNMP TCP IP TFTP UL VoIP WAN List of Acronyms American Wire Gauge Cummunaut europ enne French Dynamic Host Configuration Protocol Dual Tone Multi Frequency Foreign eXchange Service Station Internet Protocol International Telecommunication Union Local Area Network Light Emitting Diode Private Branch eXchange Pulse Code Modulation Public Switched Telephone Network Switched Circuit Network Session Initiation Protocol Small and Medium sized Enterprise Sim
37. ple Network Management Protocol Transmission Control Protocol Internet Protocol Trivial File Transfer Protocol Underwriters Laboratories Incorporated Voice over Internet Protocol Wide Area Network Mediatrix 2102 23 Appendix C List of Acronyms User s Manual SIP Version Mediatrix 2102 24 Index Users Manual SIP Version A acronyms 23 analog gateway using for placing a call 3 automatic speed dialing 15 B before you begin ix C call a LAN Endpoint 2 another access device 2 dialing sequence 4 forced SCN 5 IP address 4 6 putting on hold 7 8 second 7 standard 5 using an analog gateway 3 without SIP Server 4 call forward on busy 12 on no answer 13 unconditional 11 call transfer attended 9 blind 10 call waiting disabling 8 enabling 8 using 8 compliance to standards See standards compliance conferencing 14 D dialing a telephone number 5 forced SCN call 5 IP address call 4 6 sequence 4 standard call 5 urgent call 6 E emergency call dialing 6 end user technical support xiv Index F fax disabling call waiting tone 8 flash hook 20 G gateway defined 20 using analog to place a call 3 H hold putting a call on 7 8 intended audience ix IP address dialing 4 6 making forced SCN call 5 IP address call 4 6 standard call 5 O off hook 21 on hook 21 overview x R related documentation ix S safety recommendations xiii warnings Circui
38. please contact Mediatrix Telecom Inc at the above address Mediatrix 2102 18 APPENDIX Glossary Area Code The preliminary digits that a user must dial to be connected to a particular outgoing trunk group or line In North America an area code has three digits and is used with a NXX office code number For instance in the North American telephone number 561 955 1212 the numbers are defined as follows Table 2 North American Numbering Plan No Description 561 Area code corresponding to a geographical zone in a non LNP Local Number Portability network 955 NXX office code which corresponds to a specific area such as a city region 1212 Unique number to reach a specific destination Outside North America the area code may have any number of digits depending on the national telecommunication regulation of the country In France for instance the numbering terminology is defined as xZABPQ 12 34 where Table 3 France Numbering Plan No Description X Operator forwarding the call This prefix can be made of 4 digits Z Geographical regional zone of the number in France there are 5 zones It has two digits ABPQ First four digits corresponding to a local zone defined by central offices 1234 Unique number to reach a specific destination In this context the area code corresponds to the Z portion of the numbering plan Since virtually every
39. sic Telephony Serv ices Call Hold Second Call The Mediatrix 2102 offers some basic telephony services The Call Hold service allows you to temporarily put an existing call on hold This assumes that your system administrator has properly enabled the Call Hold service To put the current call on hold 1 Perform a Flash Hook This puts the call on hold You can resume the call in the same way The Second Call service allows you to put an active call on hold then initiate a new call on the second line This service is most useful with the transfer and conference services This assumes that your system administrator has properly enabled the Second Call service To use the second call service 1 Perform a Flash Hook This puts the call on hold and the second line is automatically connected to your line 2 Initiate the second call Mediatrix 2102 Chapter 1 Using the Mediatrix 2102 User s Manual SIP Version Using the Call Waiting Feature Removing the Call Waiting Tone The call waiting feature alerts you if you are already on the phone and a second call happens A beep the call waiting tone is heard and repeated every ten 10 seconds to indicate there is a second incoming call This assumes that your system administrator has properly enabled the Call Waiting service To put the current call on hold 1 Perform a Flash Hook This puts the call on hold and the second line is aut
40. t Breaker 15A xii LAN Port xiii No 26 AWG xii Product Disposal xii Socket Outlet xiii TN Power xii second call service 7 signalling protocols SIP 21 SIP signalling protocol 21 Mediatrix 2102 25 Index Users Manual SIP Version Speed dialing automatic 15 standards compliance agency approvals 17 CE marking 18 emissions 17 FCC Part 15 disclaimer 18 immunity 17 safety standards 17 technical support for end user xiv telephone number dialing 5 transferring a call attended transfer 9 blind 10 U unit overview x urgent call dialing 6 using this manual x Mediatrix 2102 26 READER S FEEDBACK Mediatrix Telecom Inc welcomes your evaluation of this manual and any suggestions you may have These help us to improve the quality and usefulness of our publications Please send your comments to Mediatrix Telecom Inc Aftention Documentation Department 4229 Garlock Street Sherbrooke Quebec Canada J1L 2C8 FAX 1 819 829 5100 Manual Name Mediatrix 2102 User s Manual SIP Version Software Version 4 5 Revision D Date July 21 2004 Excellent Good Fair Poor How would you rate the manual overall LJ LI Q Q Are the Installation instructions effective LI LI LI LI Are the Configuration instructions effective LI LI LI Q Is the manual properly organized m LI LI LI Are the diagrams clear easy to understand and useful LJ LI LI LI Are the suggested and default values useful L
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