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1. caution To prevent damage to the machine from static electricity do not touch the Gios ethe ftontcover electrodes shown below l Plug the machine s power cord back into the AC power outlet first and then plug in the telephone line cord Turn on the machine s power switch 11 23 Cleaning the corona wire We recommend placing the drum unit and toner cartridge assembly on a cloth or large disposable paper to avoid spilling and scattering toner Open the front cover and pull out the drum unit and toner cartridge assembly Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times Return the blue tab and snap it into the Home position V caution If you do not return the blue tab to the Home position V your printed pages may have vertical black stripes on them E Reinstall the drum unit and toner cartridge assembly in the machine O Close the front cover Troubleshooting and routine maintenance Replacing the toner cartridge TN 350 The toner cartridge can print up to 2 500 pages When the toner cartridge is running low the LCD shows Toner Low Actual page count will vary depending on your average type of document i e standard letter detailed graphics Note Itis a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning
2. Introduction To view Documentation How to find Scanning instructions For Macintosh There are several ways you can scan documents You can find the instructions as follows D Turn on your Macintosh Insert the Brother CD ROM labeled Macintosh Software User s Guide into your CD ROM drive The following E Scanning from a Macintosh on page window will appear 7 13 For Mac OS 9 1 9 2 Mac OS X 009 lt 3 MFL Pro Suite 10 2 4 or greater R m Using ControlCenter2 0 For Mac OS X _ v7 A 10 2 4 or greater on page 7 24 a n E Network Scanning on page 7 19 For Mac S Bo OS X 10 2 4 or greater Optional NC 2200w external wireless Brother Bye Center is aaa ea i print scan server required E Jaz Presto PageManager User s Guide Mac OS X E Instructions for scanning directly from Double click the Documentation icon Presto PageManager The select Language screen appears double click your language Click the documentation you want to read e Quick Setup Guide Setup and Software Installation Instructions e User s Guide 2 or 3 manuals User s Guide for stand alone operations Software User s Guide and Network User s Guide MFC 7225N only Chapter 1 Control panel overview FAX 2820 FAX 2910 and FAX 2920 have the same keys a Mo 8 y y oh b d F ha N cS Y99999 oe o o o o ETA lt Options 3
3. cccccccsseeceseeeeeeeeeeeees S 7 Consumable items cccccccesecececeeseeececeeeeeceeeeaeeeceauseeeesaaueeessuaaeeesesueeeesssanseseesas S 8 Network LAN MFC 7225N Only c ccececeeeeeeeeseseeeceaueeeeseaeeeeeeseauseeeauaeeees S 9 Index l 1 R Remote Retrieval Access card R 1 xvi Introduction Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings notes and actions Special fonts identify keys you should press messages that appear on the LCD and important points or related topics Bold Italics Courier Yo See Bold typeface identifies specific keys on the machine s control panel Italicized typeface emphasizes an important point or refers you to a related topic Courier type face identifies the messages on the LCD of the machine Warnings tell you what to do to prevent possible personal injury Electrical Hazard icons alert you to a possible electrical shock Hot Surface icons warn you not to touch machine parts that are hot Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects Improper Setup icons alerts you to devices and operations that are not compatible with the machine Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features Introduction Choosing a location Place your machine on a flat stable sur
4. Discard the used toner cartridge according to local regulations keeping it separate from domestic waste Be sure to seal the toner cartridge tightly so toner powder does not spill out of the cartridge If you have questions call your local waste disposal office We recommend that you clean the machine and drum unit when you replace the toner cartridge See Cleaning the laser scanner window on page 11 22 and Cleaning the drum uniton page 11 17 11 24 Chapter 11 How to replace the toner D Hold down the lock lever on the left and pull the toner cartridge out of the drum cartridge Tie Just after you use the machine some internal parts of the machine will be extremely HOT Never touch the shaded parts shown in the illustration caution m Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner E Handle the toner cartridge carefully If Open the front cover and pull out the toner scatters on your hands or drum unit and toner cartridge assembly clothes immediately wipe it off or wash it with cold water E Brother strongly recommends that you do not refill the toner cartridge provided with your machine We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges TN 350 Using or attempting to use potentially incompatible toner and or toner cartridges in your machine
5. a If the ring pattern you received is not on this chart please call your telephone company and ask for one that is shown E The machine will only answer calls to its registered number E The first two rings are silent on the machine This is because the fax must listen to the ring pattern to compare it to the pattern that was registered Other telephones on the same line will ring E Ifyou program the machine properly it will recognize the registered ring pattern of the fax number within 2 ring patterns and then answer with a fax tone When the voice number is called the machine will not answer Registering the Distinctive Ring pattern Very important After you have set the Distinctive Ring feature to ON the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You can not change the receive mode to another mode while the Distinctive Ring is set to on D Press Menu Set 2 0 2 D Press A or to select Set Press Menu Set G Press A or to select the stored ring pattern you want to use Press Menu Set You will hear each pattern as you scroll through the four patterns Make sure you choose the pattern that the telephone company gave you 4 Press Stop Exit Distinctive Ring is now set to on Turning off the Distinctive Ring D Press Menu Set 2
6. Press Stop Exit Note You can change your code at any time by entering a new one If you want to make your code inactive press Stop Exit in Step 2 to restore the inactive setting and press Menu Set Remote Retrieval You can call your machine from any touch tone telephone or fax machine then use the Remote Access Code and remote commands to retrieve fax messages Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times Using your Remote Access Code D Dial your fax number from a telephone or another fax machine using touch tone When your machine answers immediately enter your Remote Access Code 3 digits followed by D The machine signals if it has received fax messages 1 long beep Fax messages No beeps No messages O The machine gives two short beeps to tell you to enter a command The machine will hang up if you wait longer than 30 seconds to enter a command The machine will beep three times if you enter an invalid command Press 9 0 to reset the machine when you ve finished Hang up Note If your machine is set to Manual mode and you want to use the remote retrieval features you can access your machine by waiting about 2 minutes after it starts ringing and then entering the Remote Access Code within 30 seconds Remote Fax Options Remote commands Follow the commands below to access features when you are a
7. Brother fax back system USA only Brother has installed an easy to use fax back system so you can get instant answers to common technical questions and product information for all Brother products This system is available 24 hours a day 7 days a week You can use the system to receive faxed instructions and an Index of fax back subjects In USA only 1 800 521 2846 Ordering accessories and supplies For best quality results use only genuine Brother accessories which are available at most Brother retailers If you cannot find the accessory you need and you have a Visa MasterCard Discover or American Express credit card you can order accessories directly from Brother In the USA you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase In USA 1 877 552 MALL 6255 1 800 947 1445 fax http www brothermall com In Canada 1 877 BROTHER Description U oO O Toner Cartridge TN 350 Prints up to 2 500 pages Telephone Handset LE5803016 FAX 2820 FAX 2910 FAX 2920 LE5803003 MFC 7220 MFC 7225N Handset Curled Cord LG6156001 FAX 2820 FAX 2910 FAX 2920 LG6156003 MFC 7220 MFC 7225N IEEE 1284 Bi directional Cable F2A046 10 MFC 7220 and MFC 7225N only Power Protector for A C Power Telephone QPD120 Line Surges and Voltage Spikes 2 outlets Power Protector for A C Power Telephone FX120 Line Surges and Voltage Spikes 8 outlets External Wireless Prin
8. D If it is not illuminated in green press Press Menu Set 2 1 5 Use A or to select On or Of Press Menu Set 4 Press Stop Exit Note m Turn on this setting if you receive faxes that are split onto two pages However if the document is too long the machine may still print on two pages E Ifleft and right margins are cut off turn on this setting E When this feature is set to On the Letter Legal or A4 faxes people send to you may appear slightly shrunk even though your machine prints them on Letter Legal or A4 paper This is because the machine has to print the Station ID of the sending machine at the top of the page Setup Receive Receiving a fax at the end of a conversation At the end of a conversation you can ask the other party to fax you information before you both hang up Ask the other party to place the document in their machine and to press Start or Send key When you hear the other machine s CNG tones beeps press Start Replace the handset Chapter 4 Advanced receiving operations Printing a fax from the memory If you have selected Fax Storage Menu Set 2 5 1 you can still print a fax from the memory when you are at your machine See Setting Fax Storage on page 6 2 1 Press Menu Set 2 5 3 Press Start Setting the Print Density You can adjust print density making your printed pages darker or lighter If it is
9. TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source In scanning PaperPort click Scan in the File menu and select the Brother TWAIN driver Software Difficulties MFC 7220 and MFC 7225N only Cannot install software or print Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software Cannot perform 2 in 1 or 4 in T Check that the paper size setting in the application and in the printer driver are the printing same Machine does not print from Adobe Try to reduce the print resolution See Advanced tab in Software User s Guide on Illustrator the CD ROM When using ATM fonts some If you are using Windows 98 98SE Me select Printer Settings from the Start characters are missing or some menu Select the properties of the Brother MFC 7220 or MFC 7225N Click characters are printed in their Spool Setting on the Details tab Select RAW from Spool Data Format place Unable to write to LPT1 or LPT1 1 Make sure the machine is on plugged into the AC power outlet and the power already in use Error Message switch turned on and that it is connected directly to the computer using the appears MFC 7220 and IEEE 1284 bi directional parallel cable The cable must not go through another MFC 7225N only peripheral device such as a Zip Drive External CD ROM Drive or Switch box MFC is Bus
10. 2 Load your document Use the dial pad to enter the number of copies you want up to 99 Press Start Note To sort the copies press Options and A or V to select Stack Sort See Sorting copies using the ADF on page 8 5 Stop copying To stop copying press Stop Exit Using the temporary Copy key When you want to quickly change the copy settings temporarily for the next copy use the Options key You can use different combinations Options Options key O GY Note m These settings are temporary and the machine returns to its default settings 60 seconds after it finishes copying unless you have set the Mode Timer to 30 seconds or less See Setting the Mode Timer FAX 2820 FAX 2910 and FAX 2920 only on page 2 3 or Setting the Mode Timer MFC 7220 and MFC 7225N only on page 2 3 mM You can save the copy settings you use most often by setting them as default See Changing the default copy settings on page 8 7 Making copies Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy Press Menu Selections Options Opti A Menu A Menu ptions gt Qy 7 Q select select Enlarge Reduce 50 70 78 83 85 91 94 97 1L00 104 1413 2003 Custom 50 2002 Auto Quality Stack Sort Stack 8 5 Sort Contrast v O000m v OO00W Yv OOB v OBU V EUU Page Layout Off 1 in 1 2 in 1 2 in 1 4 in 1 4
11. ccceceseeseeeeeeeeeees 8 1 multiple copies cccceeeeeeeeeeeeeeeeeeeeeaes 8 2 Out of Memory c ccceeeeeeeeceeeeeeeeeeeaes 8 7 Page Layout ssssssssssseesserrreerrrrerrrerreen 8 6 printable area cccesescessecesseeeeneneees 8 1 Q ality KEY arrene 8 5 Quality seting cceeeeccsseeceseeceeeeeeees 8 7 single CODY ccseeeceseeeceeeeeeneeeeeeeeeeesees 8 1 Cordless phone ccccsseeeeeeeeeseeeeeeeeees A 5 Cover page CUSTOM comments ccccceeeeeeeeeeeeenees 3 9 for all faxes 0 0 ceeccsseeceseeceeeeeeeeeeeaees 3 10 for next fax Only ce eeceeeeeeeeeeeeeeeeeeeeees 3 9 printed fOrm cece eeeeeceeeeeeeeeeeeeeeeeeeeanes 3 10 Credit Card numbers 0 ccccseeeeeeeeees 5 4 Custom telephone features on a single NO aE a ene senuacees een ecesendaee A 9 D Date And Time ccsececeeeeeeeeeeeeeeeeseeees 2 1 Delayed Batch Transmission 3 11 Dialing a PAUSE eee ee ee ee ee 5 4 access codes and credit card MUIMD CIS csser 5 4 automatic fax redial ccccseeeeeeeeees 3 3 automatic transmission cceeeeee ees 3 3 GrouUpS sciccncnnncocaisianaccienncnniessdusneneetecdexcears 3 7 GUILIN sers 3 1 ONe TOUCH ccsecececeeseeeeeceseeeeeenaaeees 3 1 opeed Dial entenana aa 3 2 Distinctive RING cseeeeeeeeeeeeeeeeeeeeeeees A 1 Setting ring pattern ceeceeeeeeeeeee ees A 2 turning Off aiactedsinv
12. Press Menu Set 2 3 1 Press the One Touch key where you want to store the number Note FAX 2820 FAX 2910 and FAX 2920 only To access One Touch numbers 11 to 20 hold down Shift as you press the One Touch key D Enter the number up to 20 digits Press Menu Set o Enter the name up to 15 characters or leave it blank Press Menu Set Press Stop Exit Storing Speed Dial numbers Press Menu Set 2 3 2 Using the dial pad enter a three digit Speed Dial location number Press Menu Set 6 Enter the number up to 20 digits Press Menu Set Enter the name up to 15 characters or leave it blank Press Menu Set Press Stop Exit Dialing operations One Touch Dialing Speed Dialing D If it is not illuminated in green press 2 Load your document O Press the One Touch key of the number you want to call Note FAX 2820 FAX 2910 and FAX 2920 only To dial One Touch numbers 11 to 20 hold down Shift as you press the One Touch key OR Press Search Speed Dial press Press the three digit Speed Dial number E Press Start Using Search If it is not illuminated in green press Fax Load your document Press Search Speed Dial and then enter the first letter of the name you re looking for Press lt or gt to search the memory Press Start Making copies Single copy Press Copy to illuminate it in green Load your document
13. The default setting is Every 50 Faxes Press Menu Set 2 4 2 D Press A or W to choose an interval Press Menu Set If you choose 7 days the LCD will ask you to choose a day on which to begin the 7 day countdown Enter the time to begin printing in 24 hour format Press Menu Set For example enter 19 45 for 7 45 PM Press Stop Exit Note E If you select 6 12 24 hours 2 or 7 days the machine will print the report at the selected time and then erase all jobs from its memory If the machine s memory becomes full with 200 jobs before the time you selected has passed the machine will print the Journal early and then erase all jobs from memory If you want an extra report before it is due to print you can print it without erasing the jobs from memory E If you select Every 50 Faxes the machine will print the Journal when the machine has stored 50 jobs Printing reports Following reports are available 2 Pr Srreint SS ron Prints a Transmission Verification Report for your last transmission 2 Help List Prints the Help List so you can see at a glance how to quickly program your machine 3 Quick Dial Lists names and numbers stored in the One Touch and Speed Dial memory in numerical order 4 Fax Journal Lists information about the last incoming and outgoing faxes TX means Transmit RX means Receive 5 User Settings Lists your settings 6 Network Config MFC 7225N only L
14. USER S GUIDE FAX 2820 FAX 2910 FAX 2920 MFC 7220 MFC 7225N If you need to call Customer Service Please complete the following information for future reference Model Number FAX 2820 FAX 2910 FAX 2920 MFC 7220 and MFC 7225N Circle your model number Serial Number Date of Purchase Place of Purchase The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother E may serve as confirmation of the purchase date of your product should you lose your receipt E may support an insurance claim by you in the event of product loss covered by insurance and E will help us notify you of enhancements to your product and special offers The most convenient and efficient way to register your new product is on line at http Awww brother com registration 1996 2006 Brother Industries Ltd Brother numbers IMPORTANT For technical help you must call the country where you bought the machine Calls must be made from within that country Register your product By registering your product with Brother International Corporation you will be recorded as the original owner of the produ
15. green yellow To test the type of jack plug in a two line phone and see if it can access both lines If it can you must separate the line for your machine See Easy Receive on page 4 3 Converting telephone wall outlets There are three ways to convert to an RJ11 jack The first two ways may require assistance from the telephone company You can change the wall outlets from one RJ14 jack to two RJ11 jacks Or you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it The third way is the easiest Buy a triplex adapter You can plug a triplex adapter into an RJ14 outlet It separates the wires into two separate RJ11 jacks Line 1 Line 2 anda third RJ14 jack Lines 1 and 2 If your machine is on Line 1 plug the machine into L1 of the triplex adapter If your machine is on Line 2 plug it into L2 of the triple adapter Triplex Adapter Installing machine external two line TAD and two line telephone When you are installing an external two line telephone answering device TAD and a two line telephone your machine must be isolated on one line at both the wall jack and at the TAD The most common connection is to put the machine on Line 2 which is explained in the following steps The back of the two line TAD must have two telephone jacks one labeled L1 or L1 L2 and the other labeled L2 You will need at least three telephone line cords the one that came with your machine and
16. mM Increase the separation between the equipment and receiver E Connect the equipment into an outlet on a circuit different from that to which the receiver is connected E Call the dealer or an experienced radio TV technician for help Important Changes or modifications not expressly approved by Brother Industries Ltd could void the user s authority to operate the equipment Important about the interface cable A shield interface cable should be used to ensure compliance with the limits for a Class B digital device Industry Canada Compliance Statement Canada only This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Disconnect device This product must be installed near an AC power outlet that is easily accessible In case of emergencies you must disconnect the power cord from the AC power outlet to shut off power completely LAN connection MFC 7225N only caution Do not connect this product to a LAN connection that is subject to over voltages Laser safety This equipment is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 This means that the equipment does not produce hazardous laser radiation Since radiation emitted inside the equip
17. 0 2 D Press A or to select off Press Menu Set E Press Stop Exit FA Note If you turn off Distinctive Ring the machine will stay in Manual receive mode You will need to set the Receive Mode again See To select or change your Receive Mode on page 4 2 Caller ID Note The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies This service displays the telephone number or name if it is available of your caller as the line rings After a few rings the LCD shows the telephone number of your caller and name if available Once you pick up the handset the Caller ID information disappears from the LCD but the call information remains stored in the Caller ID memory E You will see the first 16 characters of the number or name M Out of Area display means call Originated outside your Caller ID service area E Private Call display means the caller has intentionally blocked transmission of information You can print a list of Caller ID information received by your machine See Printing Caller ID List on page A 3 Caller ID service varies with different carriers Call your local telephone company to determine the kind of service available in your area Appendix A Viewing Caller ID List Caller ID memory stores information for up to thirty calls When the thirty first call comes in information about the first call is erased You can scr
18. 1 Doc 2 Memory Press 1 to leave the paper document waiting in the ADF OR Press 2 to scan the document into the memory Setup Send Note E If you press 1 in Step 5 the document remains in the ADF until your machine is polled If you must use your machine before the polled transmission occurs you must first cancel this job E If you press 2 in Step 5 the document will be stored and can be retrieved from any other fax machine until you delete the fax in memory by using the Canceling a Job menu setting See Canceling a scheduled job on page 3 8 Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your machine You can choose the mode that best suits your needs LCD Fax Only The machine automatically For dedicated fax lines automatic receive answers every Call as a fax Fax Tel fax and telephone External TAD with an external telephone answering device only Manual manual receive with Distinctive Ring The machine controls the line and automatically answers every call If the call is a fax it will receive the fax If the call is not a fax it will ring pseudo double ring for you to pick up the call The external telephone answering machine device TAD automatically answers every call Voice messages are stored on the external TAD If itis a fax call the machine receives the Fax You control
19. 78 5 mm intervals 3 Turn the black gear on the drum as you check the surface of the OPC drum The OPC drum is photosensitive so do not touch it with your fingers OPC drum surface 4 When you find the substance on the drum surface that matches the print sample gently dab the surface of the OPC drum with a cotton swab that is lightly dampened with isopropyl alcohol Do not use a scrubbing or wiping motion because this might damage the drum Do not try to clean the surface of the OPC drum with a sharp object such as a ball point pen because this might cause permanent damage to the drum unit If the print quality still has not improved you need to install a new drum See Replacing the drum unit DR 350 on page 11 27 11 17 Troubleshooting and routine maintenance O N ABCDEFGH abcdefghijk abcde 01234 Black toner marks across the page DS abcdefghijk abcde White lines across the page Black lines down the page Printed pages have toner stains down the page ABCDEFGH abcdefghijk Page skewed ABCDEFGH abcdefghijk ABCD abcde 01234 Curl or wave The drum unit may be damaged Put in a new drum unit See Replacing the drum unit DR 350 on page 11 27 Make sure that you use paper that meets our specifications See About paperon page 1 8 If you use label sheets for laser printers the glue from the sheets may sometimes stick to the OPC drum surface Clean the drum uni
20. Easy Receive ccccccesecceeeeeeseeeenens 4 3 Fax Forwarding cccececeseeeeeeeeeenees 6 1 from extension phone sssssesseenenna A 4 PAJNO sennen ra E 6 2 Polling Receive cccseceesseeeseeeenees 4 5 printing a fax from the memory 4 5 reducing to fit ON Paper sessssessneeenn 4 4 retrieving from a remote site 6 7 Ring Delay Setting ccceeeeeeeeeees 4 2 Sequential Polling c ccceceeeeees 4 6 SERAING sararae ccneaten 3 1 at the end of a conversation 3 4 automatic cccececeeeeeeseeeeseeeeeeeeseeeeens 3 3 Broadcasting ccccesseeeseeeeeeeeeeeeeees 3 7 canceling from Memory 06cceeeee 3 8 compatibility ceceeeceeeseeeeeeeeees 11 20 COTS Teca a 3 5 enter Fax mode ccccceeeeeeeeeeeeeeees 3 1 OM A seeria 3 3 from memory Dual Access 3 3 3 6 from PC See Software User s Guide on the CD ROM OVErSeasS snssssssssoeseserosrrrnrrrerrrenrrreene 3 10 Real Time Transmission 0006 3 6 FESONINOMY ses susnonstectennieavaxdenacesscetaneeccars 3 5 Fax Tel mode answering at extension phones A 4 double ringing voice calls 6 4 3 F T RING Time c ccceceeeseeeeeseeeeeeeees 4 3 Fax Receive Code ccccecsseeseeeeeees A 4 receiving TAXES eeecceeeeecaseeeeeeeeeeeneees A 4 RING Delay ccceseccesseceeeeeeeneeeenees 4 2 Telephone Ans
21. What Brother will ask you to do After contacting Brother or a Brother Authorized Service Center you may be required to deliver by hand if you prefer or send the Product properly packaged freight prepaid to the Authorized Service Center together with a photocopy of your bill of sale You are responsible for the cost of shipping packing product and insurance if you desire You are also responsible for loss or damage to this Product in shipping What Brother will do If the problem reported concerning your Machine and or accompanying Consumable and Accessory Items is covered by this warranty and if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period Brother or its Authorized Service Center will repair or replace the Machine and or accompanying Consumable and Accessory Items at no charge to you for parts or labor The decision as to whether to repair or replace the Machine and or accompanying Consumable and Accessory Items is made by Brother in its sole discretion Brother One Year Limited Warranty and Replacement Service USA only Brother reserves the right to supply a refurbished or remanufactured replacement Machine and or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer s specifications for new product parts The repaired or replacement Machine and or accompanying Consum
22. damages or specific relief Because some states do not allow the exclusion or limitation of consequential or incidental damages the above limitation may not apply to you THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES WRITTEN OR ORAL WHETHER EXPRESSED BY AFFIRMATION PROMISE DESCRIPTION DRAWING MODEL OR SAMPLE ANY AND ALL WARRANTIES OTHER THAN THIS ONE WHETHER EXPRESS OR IMPLIED INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED e This Limited Warranty is the only warranty that Brother is giving for this Product It is the final expression and the exclusive and only statement of Brother s obligations to you It replaces all other agreements and understandings that you may have with Brother or its representatives e This warranty gives you certain rights and you may also have other rights that may vary from state to state eThis Limited Warranty and Brother s obligation to you may not be changed in any way unless you and Brother sign the same piece of paper in which we 1 refer to this Product and your bill of sale date 2 describe the change to this warranty and 3 agree to make that change Important We recommend that you keep all original packing materials in the event that you ship this Product 2003 2006 Brother International Corporation vi BROTHER MULTIFUNCTION CENTER FACSIMILE MACHINE LIMITED WARRANTY Canada only Pursuant t
23. means Portrait and L means Landscape Press Copy to illuminate it in green Load your document Use the dial pad to enter the number of copies you want up to 99 Press Options and A or to select Page Layout Press Menu Set Press Aor Wtoselect2 in 1 P 2 in 1 L 4 in 1 P or A inl i Press Menu Set Press Start to scan the document When using the ADF place document face down in the direction shown below 2 in 1 P ees 2 in 1 L edo 4in 1 P 1 2 4 in 1 L rN T 1 7 3 gt io ii Changing the default copy settings You can save the copy settings you use most often by setting them as default These settings will remain until you change them again Quality GD Press Menu Set 3 1 Press A or W to select Auto Text or Photo Press Menu Set Press Stop Exit Adjusting contrast You can change the contrast to help an image look sharper and more vivid D Press Menu Set 3 2 2 Press A to increase the contrast OR Press W to decrease the contrast Press Menu Set Press Stop Exit Making copies Out of Memory message If the memory becomes full while you are making copies the LCD message will guide you through the next step If you getan Out of Memory message while scanning a subsequent page you will have the option to press Start to copy the pages scanned
24. with static or interference on the telephone streaks or the top and bottom of line Ask the other party to send the fax again If there is still a problem call Brother sentences are cut off Customer Service at 1 800 284 4329 in USA or 1 877 BROTHER in Canada Poor print quality See Improving the print quality on page 11 16 g Vertical black lines when receiving Sometimes you may see vertical streaks black lines on the faxes you receive Your machine s primary corona wire may be dirty or the sending party s fax scanner may be dirty Clean your primary corona wire See Cleaning the corona wire on page 11 24 or ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine If the problem continues call Brother Customer Service at 1 800 284 4329 in USA or 1 877 BROTHER in Canada Horizontal streaks lines are You may get a fax with horizontal streaks or with missing lines Usually this is missing caused by a poor telephone connection Ask the other party to send the fax again Received faxes appear as splitor If the received faxes are divided and printed on two pages or if you get an extra blank pages blank page your Paper Size setting may not be correct for the paper you are using See Setting the Paper Size on page 2 4 Make sure that auto reduction menu setting is turned on See Printing a reduced incoming fax Auto Reduction on page 4 4 Phone Line or Connec
25. 255 5 Node Name BRN_XXXXXX Enter the Node name the Node Enter the Node name 6 WINS Config Auto You can choose the WINS Static configuration mode 7 WINS Server Primary Specifies the IP address of 000 000 000 000 the primary or secondary Secondary WINS server 000 000 000 000 8 DNS Server Primary Specifies the IP address of 000 000 000 000 the primary or secondary Secondary DNS server 000 000 000 000 9 APIPA On Automatically allocates Off the IP address from the link local address range 2 Setup Misc 1 Ethernet Auto Selects Ethernet link 100B FD mode 100B HD 10B FD 10B HD 0 Factory Restore all network Reset settings to factory default FA Note The factory settings are shown in Bold Appendix B gt Stop Exit m gt JO T yy Select amp Set Select amp Set to accept to exit 4 Machine 1 Serial No Lets you check the serial 1 29 Info number of your machine FAX 2820 2 Page Total Lets you check the 11 29 FAX 2910 Counter Copy number of total pages the FAX 2920 and Print machine has printed MFC 7220 List Fax during its life 3 Drum Life You can check the 11 29 percentage of drum life that remains available 6 Machine 1 Serial No Lets you check the serial 11 29 Info number of your machine MFC 7225N 2 Page Total Lets you check the 11 29 Counter Copy number of total pages the Print machine has printed List Fax during its life 3 Drum Life You can check
26. Brother numbers on page i aD Press Menu Set 1 8 2 2 Setting Lock Enter a four digit number for the password Press Menu Set If you are entering the password for the first time the LCD shows Verify Re enter the password Press Menu Set Press Stop Exit Changing the Setting Lock password D Press Menu Set 1 8 2 Press A or W to select Set Password Press Menu Set D Enter the registered four digit password Press Menu Set 4 Enter a four digit number for the new password Press Menu Set If the LCD shows verify re enter the new password Press Menu Set QO Press Stop Exit Getting started Turning Setting Lock on ap Press Menu Set 1 8 2 D Press A or W to select On Press Menu Set D Enter the registered four digit password Press Menu Set Press Stop Exit Turning Setting Lock off D Press Menu Set 1 8 2 Enter the registered four digit password Press Menu Set twice Press Stop Exit FA Note If you enter the wrong Password the LCD shows wrong Password The machine will stay in Setting Lock mode until the registered password is entered Setup Send How to enter Fax mode Before sending faxes or changing fax send or Fax to enter Fax mode The default setting is Fax mode SVA 7 pa How to dial You can dial in any of the following ways Manual dialing Press all of the digits of the phone or fax numb
27. Compliance Statement Canada only ccceeseeees 10 2 Disconnect device ccccecceececeeceeseceeecaueeceeccaueeceeeeaeesseecaaeessessageeseeesaeessaees 10 3 LAN connection MFC 7225N Only cccccsseeeecceeeeceeeceesseeeeseaeeeeeauneeseeanes 10 3 Laser safety ics dnaccusaceninctnnssieceneganmisocncusaumearatontnaaancntncniasnancinenansaneutneaimdgusnaanatuans 10 3 FOA Ve CHUN ONS oss cere orca E E E E E O E suceseamioncce 10 3 Important Safety iNnstructionS sessesneeeneneenenenen nn teerrnnner nn ren rr nnnr nr nnnnr nn nnne 10 4 WEC O a E E E T 10 5 11 Troubleshooting and routine maintenance VWFOUDISSIOOUING ca E A E E E E EES 11 1 Error messages ccceecccsssccssseecseeeneeceseeceseeecseeeceeeeceeeecseueceeueeceueeesseseseesenaaes 11 1 Checking if the machine has faxes in its memory ccccceseeeeeeeeeeeeeees 11 6 Forwarding faxes to another fax machine ccccseccesseeeeenseeeeeeeesneees 11 6 Transferring faxes to your PC MFC 7220 and MFC 7225N only 11 6 Doc ment JAMS scriescene a niaaa 11 7 Document was not inserted or fed properly or was too long 066 11 7 POST VANS ae E E E udcestinacsan 11 7 Paper is jammed inside the MACNING cccsecccseeeeseeeeeeeeeeeeeeeeeeseeeens 11 7 Paper is jammed at the back of the machine ccsssecceesseeeeeeeeeeneees 11 9 Paper is jammed inside the drum unit and toner cartridge assembly 11 10
28. Daylight Daylight Off Savings Time automatically 6 Ecology 1 Toner Save On Increases the life of the 2 7 off toner cartridge 2 Sleep Time 0 99 Conserves power 2 8 05Min 8 7 LCD Light Adjust the contrast of the 2 Contrast Dark LCD 8 Security 1 TX Lock Prohibits most operations 2 9 FAX 2820 except receiving faxes FAX 2910 and MFC 7220 only 1 Mem Prohibits most operations 2 10 Security except receiving faxes into FAX 2920 and the memory MFC 7225N only 2 Setting Lock Prohibits the settings for 2 12 Date amp Time Station ID Quick Dial and General Setup FA Note The factory settings are shown in Bold A g Select amp Set Select amp Set Stop Exit to exit Menu to accept y 1 Setup 1 Ring Delay 04 Receive 03 In Fax mode onl y i 2 F T Ring Time 3 Easy On Receive Semi Off 4 Remote Code On 51 51 Off 6 Print v OOOOH Density vy OOO W v OOW vy OWU Y EOU Sets the number of rings 4 2 before the machine answers in Fax Only or Fax Tel mode Sets the pseudo double ring time in Fax Tel mode Receives fax messages without pressing Start You can answer all calls at A 5 an extension or external phone and use codes to turn the machine on or off You can personalize these codes 5 Auto On Reduces the size of Reduction Off incoming faxes Makes printouts darker or 4 5 lighter 7 Polling RX Set
29. Difficulties The machine does not print The machine prints unexpectedly or it prints garbage The machine prints first couple of pages correctly then some pages have text missing The machine cannot print full pages of a document Out of Memory message occurs My headers or footers appear when view my document on the screen but do not appear when print them 11 13 Please make sure e The machine is plugged in and the power switch turned On See the Quick Setup Guide OR e The toner cartridge and drum unit are installed properly See Replacing the drum unit DR 350 on page 11 27 OR e The interface cable is securely connected between the machine and computer See the Quick Setup Guide OR e The correct printer driver has been installed and selected OR e Check to see if the LCD is showing an error message See Error messages on page 11 1 OR e The machine is online Click Start and then Printers and Faxes Right click Brother MFC XXXX where XXXX is your model name Make sure that Use Printer Offline is unchecked For FAX 2820 FAX 2910 and MFC 7220 When you turn off the machine s power switch its memory will be cleared To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11 6 If there are faxes you need to save them before following the suggestions below See Forwarding faxes to ano
30. If it is not illuminated in green press Press Menu Set 2 1 1 Press A or W to select how many times the line rings before the machine answers 00 04 Press Menu Set If you select 00 the line won t ring at all C Press Stop Exit Chapter 4 Setting the F T Ring Time Fax Tel mode only If you set the Receive Mode to Fax Tel you ll need to decide how long the machine will signal you with its special pseudo double ring when you have a voice call If it s a fax call the machine receives the fax This pseudo double ring happens after the initial ringing from the phone company Only the machine rings and no other phones on the same line will ring with the special pseudo double ring However you can still answer the call on any telephone on the same line as the machine See For Fax Tel mode only on page A 4 D If it is not illuminated in green press D Press Menu Set 2 1 2 Press A or W to select how long the machine will ring to alert you that you have a voice call 20 30 40 or 70 seconds Press Menu Set E Press Stop Exit Note Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time Easy Receive When you use this feature you don t have to press Start or the Fax Receive Code 51 when you answer a fax call and hear calling beeps Just hold the handset and wait a few seconds Selecting On allows the machin
31. Press Start Sorting copies using the ADF OO Press Copy to illuminate it in green Load your document Use the dial pad to enter the number of copies you want up to 99 Press Options and A or to select SLACK7 SOL Press Menu Set Press A or W to select Sort Press Menu Set Press Start Table of Contents 1 2 Introduction Using this UG Sg scetcsctes Sninticnnccinaladinusninaweeseite nase oelenitemectiaxdnioe oathesanineedhesscueleedinsedaneders 1 1 MO OSIING OCA WOM oircesee ices E A E E E T E E E T 1 2 How to access the complete User s Guide MFC 7220 and MFC 7225N only 1 3 To view Documentation For WindOwWS cccccccccsssesesseseesseeeeeseeseesseeeesaes 1 3 How to find SCANNING instructions cccceceseeeeeeeaeeeeeeceaueeeeeseauseeeesaaeeees 1 3 To view Documentation For MacintosSh c0ccccccccssscesscsesssseeseseeseesseeeeaes 1 4 How to find SCANNING instructions ccccececeeeeeeesseeeeeceaueeeeeseauseeeeseeeeess 1 4 Control panel OvervieW ccccccesescecccenscececeaeseeceseeeeceauseeceseaeeeessuaeseessuaseeessagags 1 5 Load OO GUN nce sett ce nstecreis aminctechipsawresesi ie ncaenecernnmtmocddeu anasto athe sen oadheennceoedexedonnedees 1 7 Using the automatic document feeder ADF ccccececceceeeeeeseeeeeeeeeeeenees 1 7 ADOUUDADGI arrestee anc ena terete E aia E O EE EEE EEE 1 8 Recommended PaPel ccccccsseccsssccsssce
32. Q 3 vA e o o wre I IIUOUUUUUVUYUYS Fax 77s f Caw Redial Hook Ep eI Pause Hold Resolution d a l e A gt E O Y O QO e e e e J e e ole oe Me leovele o Print a Copy 9000000000000 0 CRE or oe WStop Exit Fax sS Redial Hook ee Pause Hold Resolution J e e bd e e pn e gt Gy 1 2 A One Touch Keys O These 10 keys give you instant access to 10 MFC 7220 and MFC 7225N or 20 FAX 2820 FAX 2910 and FAX 2920 previously stored dial numbers Fax and telephone keys Redial Pause Redials the last number you called It also inserts a pause in quick dial numbers Hook Hold Lets you dial telephone and fax numbers without lifting the handset OR Lets you place telephone calls on hold Resolution Sets the resolution when you send a fax Navigation keys Menu Set The same key is used for Menu and Set O operations Lets you access the Menu to program and store your settings in the machine Volume keys d A Px When using the handset listening to the speaker in Fax mode or on standby you can press these keys to adjust the volume Vv Search Speed Dial Lets you look up numbers that are stored in the dialing memory It also lets you dial stored numbers by pressing anda three digit number B lt gt Press to scroll fo
33. Remote Fax Options Remote Fax Options Changing Remote Fax Options If received faxes are left in your machine s memory when you change from the remote fax options the LCD will ask you the following question Gens A FE OR Ca Fa E Ifyou press 1 faxes in the memory will be erased or printed before the setting changes E Ifyou press 2 faxes in the memory will not be erased and the setting will be unchanged For MFC 7220 and MFC 7225N If received faxes are left in the machine s memory when you change to PC Fax Receive from another remote fax option Fax Forward or Fax Storage the LCD will ask you the following message o E a E Ifyou press 1 faxes in the memory will be sent to your PC before the setting changes E Ifyou press 2 faxes in the memory will not be erased and the setting will be unchanged Chapter 6 Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your machine Before you use the remote access and retrieval features you have to set up your own code The default code is inactive code D Press Menu Set 2 5 2 Enter a three digit code using numbers 0 9 or Press Menu Set The preset cannot be changed Note Do not use the same code as your Fax Receive Code 51 or Telephone Answer Code 51 See Operation from extension telephones on page A 4
34. User Settings A printed report that shows the current settings of the machine Volume Amplify Volume setting for the handset for a user who is hearing impaired Specifications Product description General Memory Capacity Automatic Document Feeder ADF Paper Tray Printer Type Print Method LCD Liquid Crystal Display Power Source Power Consumption 8 MB FAX 2820 16 MB FAX 2910 FAX 2920 and MFC 7220 32 MB MFC 7225N FAX 2820 and MFC 7220 Up to 20 pages 20 Ib Letter 80 g m2 FAX 2910 FAX 2920 and MFC 7225N Up to 30 pages staggered Recommended Environment Temperature 68 F 86 F 20 30 C Humidity 50 70 Paper Xerox 4200 or Xerox 4024 20 Ib Letter 250 Sheets 20 Ib 80 g m Laser Electrophotography by semiconductor laser beam scanning 16 characters x 1 line 100 120V AC 50 60Hz Copying Average 475 W Sleep Average 10 W Standby Average 80 W Dimensions Weight Noise Temperature Humidity 14 7 in Without Drum Toner Unit 16 2 Ib 7 35 kg Operating Standby Operating Storage Operating Storage 53 dB A or less 30 dB A or less 50 F 90 5 F 10 32 5 C 32 F 104 F 0 40 C 20 to 80 without condensation 10 to 90 without condensation Print media Paper Input Paper Output Specifications Paper Tray E Paper type Plain paper Recycled paper or Transparencies E Paper size A4 Le
35. a cover page whenever you send a fax The number of pages in your fax is not included when you use this setting D If it is not illuminated in green press D Press Menu Set 2 2 7 7 Coverpg Setup Press A or to select to select On or Off Press Menu Set If you selected On press A or W to select one of the standard or your own comments Press Menu Set Setup Send Using a printed cover page If you prefer to use a printed cover page that you can write on you can print the sample page and attach it to your fax D If it is not illuminated in green press Press Menu Set 2 2 7 7 Coverpg Setup O Press A or W to select Print Sample Press Menu Set E Press Start Your machine prints a copy of your cover page Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line we recommend that you turn on the Overseas Mode After you send a fax using this feature the feature will turn itself off D If it is not illuminated in green press D Load your document Press Menu Set 2 2 9 Press A or to select On or Of f Press Menu Set Chapter 3 Delayed Fax During the day you can store up to 50 faxes in the memory to be sent within 24 hours These faxes will be sent at the time of day you enter in Step 4 If it is not illuminated in green press D Load your document O Press Menu Set 2 2 3 4 Pr
36. a four digit number for the password Press Menu Set If you are entering the password for the first time the LCD shows Verify Re enter the password Press Menu Set Press Stop Exit Changing the TX Lock password Press Menu Set 1 8 1 Press Aor Wtoselect Set Password Press Menu Set Enter the registered four digit password Press Menu Set Enter a four digit number for the new password Press Menu Set If the LCD shows veri fy re enter the new password Press Menu Set O0 O0 O Press Stop Exit Chapter 2 Turning TX Lock on a Press Menu Set 1 8 1 Press Aor W to select Set TX Lock Press Menu Set OD Enter the registered four digit password Press Menu Set The machine goes offline and the LCD shows TX Lock Mode Turning TX Lock off Press Menu Set Enter the registered four digit password Press Menu Set TX Lock is automatically turned off KA Note If you enter the wrong Password the LCD shows wrong Password and stays offline The machine will stay in TX Lock Mode until the registered password is entered Memory Security FAX 2920 and MFC 7225N only Memory Security lets you prevent unauthorized access to the machine You will not be able to continue to schedule Delayed Faxes or Polling jobs However any pre scheduled Delayed Faxes will be sent even if you turn on Memory Security so they won t be lost While Memory Security is on t
37. an alarm system or other custom feature on a single phone line with your machine it may create a problem sending or receiving faxes For Example Your Brother machine handles the Caller ID subscriber services However if you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt or disrupt the faxes Brothers ECM feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information ona single shared line with custom features If avoiding a slight interruption is crucial to your business a separate line with no custom features is recommended Menu Setting Difficulties The machine beeps when you try to If the Fax key is not illuminated press it to turn on Fax mode The Setup access the Setup Receive and Receive setting Menu Set 2 1 and Setup Send setting Menu Set 2 2 are Setup Send menus available only when the machine is in Fax mode Copy Quality Difficulties Vertical streaks appear in copies Sometimes you may see vertical streaks on your copies Either the scanner or the primary corona wire is dirty Clean them both See Cleaning the scanner glass on page 11 22 Cleaning the laser scanner window on page 11 22 and Cleaning the drum unit on page 11 17 11 12 Chapter 11 DIFFICULTY SUGGESTIONS Printer
38. idle in Fax mode When the machine is in Sleep mode the LCD shows Sleep See Sleep Time on page 2 8 Setting Tone and Pulse dialing mode For Canada only D Press Menu Set 0 4 Press A or W to select Pulse or Tone Press Menu Set Press Stop Exit Chapter 2 Setting the Station ID You should store your name or company name and fax number so they print on all fax pages you send Press Menu Set 0 3 5 S5Caciom ID Enter your fax number up to 20 digits Press Menu Set o Enter your telephone number up to 20 digits Press Menu Set If the telephone number and fax number are the same enter the same number again Note E You cannot enter a hyphen in the number To enter a space press gt once between numbers E The telephone number you enter is only used for Cover Page features See Composing the electronic Cover Page on page 3 9 4 Use the dial pad to enter your name up to 20 characters See Entering Texton page B 11 Press Menu Set Press Stop Exit Note If the Station ID has already been programmed the LCD will ask you to press 1 to make a change or 2 to exit without changing NOTICE For USA The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages Clearly contain ina margin at the top or bottom of each trans
39. instructions Save them for later reference Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning inside of the machine Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or over a radiator or heater This product should never be placed in a built in installation unless proper ventilation is provided This product should be operated from the type of power source indicated on the label If you are not sure of the type of power available call your dealer or local power company This product is equipped with a 3 wire grounded plug This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outlet Do not defeat the purpose of the grounded plug 10 4 Do not allow anything to rest on the power cord Do not place this product where peop
40. job waiting press A or W to select the job you want to cancel Press Menu Set OR If you only have one job waiting go to Step 3 o Press 1 to cancel To cancel another job go to Step 2 OR Press 2 to exit without canceling 4 Press Stop Exit Chapter 3 Advanced sending operations Composing the electronic Cover Page The Cover Page is sent to the receiving party s machine Your Cover Page includes the name stored in the One Touch or Speed Dial memory If you are dialing manually the name is left blank The Cover Page shows your Station ID and the number of pages you re sending See Setting the Station ID on page 2 2 If you have Cover Page set to On for all faxes Menu Set 2 2 7 the number of pages is not shown on the cover page You can select a comment to include on your Cover Page 1 Comment Off 2 Please Call Js Urgent 4 Confidential Instead of using one of the preset comments you can enter two personal messages of your own up to 27 characters long Use the chart on B 11 for help entering characters See Composing your own comments on page 3 9 a User Defined 6 User Defined Most of the Setup Send settings are temporary to allow you to make changes for each fax you send However when you set up your Cover Page and Cover Page Comments you are changing the default settings so they will be available while faxing Composing your own comments You can set up tw
41. machine and the TAD will try to control the phone line See illustration below S Improper Setup Unless you are using Distinctive Ring do not connect a TAD elsewhere on the same phone line When the TAD answers a call the LCD shows Ext Tel in Use Connections The external TAD must be plugged into the back of the machine into the jack labeled EXT Your machine cannot work properly if you plug the TAD into a wall jack unless you are using Distinctive Ring D Plug the telephone line cord from the telephone wall jack into the back of the machine in the jack labeled LINE D Plug the telephone line cord from your external TAD into the back of the machine in the jack labeled EXT Make sure this cord is connected to the TAD at the TAD s telephone line jack and not its handset jack Set your external TAD to four rings or less The machine s Ring Delay setting does not apply HO Record the outgoing message on your external TAD Set the TAD to answer calls QO Set the Receive Mode to External TAD See Choosing the Receive Mode on page 4 1 Recording outgoing message OGM on an external TAD Timing is important in recording this message D Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop 27 Limit your speaking to 20 seconds End your 20 second message by g
42. machine is powered on and is online and in Ready mode Print a Network Configuration list and check the current settings See Printing reports on page 7 1 Reconnect the LAN cable to the hub to verify that the cabling and network connections are good If possible try connecting the machine to a different port on your hub using a different cable If the connections are good the machine shows LAN Active 11 15 Troubleshooting and routine maintenance Improving the print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Gray background Hollow print All black Check the machine s environment Conditions such as humidity high temperatures and so on may cause this print fault See Choosing a location on page 1 2 If the whole page is too light Toner Save mode may be on Turn off Toner Save mode in the Advanced tab of printer driver Properties OR If this problem occurs when making copies or printing received faxes turn off Toner Save mode in the machine itself See Toner Save on page 2 7 Clean the scanner window and the primary corona wire on the drum unit See Cleaning the laser scanner window on page 11 22 and Cleaning the corona wire on page 11 24 If the print quality has not improved install a new drum unit See Replacing the drum unit DR 350 on page 11 27 Install a new toner cartridge See Replacing the toner cartridge TN 350 on page 11 24 Make sure that you use paper t
43. may cause damage to the machine itself and or it Q CAUTION may result in unsatisfactory print quality Our warranty coverage does not apply to any problem that was caused by the use of unauthorized third party toner and toner cartridges To protect your investment and guarantee your print quality please continue to replace consumed toner cartridges with only Genuine Brother Branded Supplies To prevent damage to the machine from static electricity do not touch the electrodes shown below 11 25 Troubleshooting and routine maintenance 6 Insert the new toner cartridge in the caution drum unit until it clicks into place If you put it in properly the lock lever will lift automatically m Wait to unpack the toner cartridge until immediately before you install it in the machine If a toner cartridge is left unpacked for a long period of time the toner life is shortened E Do not touch the shaded parts shown in the illustrations to prevent any degradation to the print quality D Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times Return the blue tab to the Home position V before reinstalling the drum unit and toner cartridge assembly G Unpack the new toner cartridge Place the used toner cartridge into the aluminum bag and discard it according to local regulations Gen
44. out of memory To gain extra memory you can turn off Fax Storage See Turning off Remote Fax Options on page 6 4 print fax messages in memory See Printing a fax from the memory on page 4 5 or cancel a Delayed Fax or Polling Job See Canceling a fax in progress on page 3 8 If the problem continues ask the telephone company to check your phone line If you frequently get transmission errors due to possible interference on the phone line try changing the Compatibility setting to Basic See Compatibility on page 11 20 Vertical black lines when sending If the copy you made shows the same problem your scanner is dirty See Cleaning the scanner glass on page 11 22 Handling Incoming Calls The machine Hears Voice as CNG If Easy Receive is set to On your machine is more sensitive to sounds It may Tone mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Easy Receive to of f See Easy Receive on page 4 3 Sending a Fax Call to the machine If you answered at the machine press Start and hang up immediately If you answered on an external or extension phone press your Fax Receive Code default setting is 51 When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID RingMaster Voice Mail an answering machine
45. so far or to press Stop Exit to cancel the operation GY Note To gain extra memory you can turn off Fax Storage See Turning off Remote Fax Options on page 6 4 OR Print the faxes that are in the memory See Printing a fax from the memory on page 4 5 When you getan Out of Memory message you may be able to make copies if you first print incoming faxes in the memory to restore the memory to 100 Software and Network Features MFC 7220 and MFC 7225N only The User s Guide on the CD ROM includes the Software and Network User s Guides for features available when connected to a computer for example Printing and Scanning The availability of the features listed below varies by model m Using the machine as a Printer See Chapter 1 in the Software Users Guide on the CD ROM E How to Scan See Chapter 2 in the Software User s Guide on the CD ROM E Using ControlCenter2 0 See Chapter 3 in the Software User s Guide on the CD ROM E Using Remote Setup See Chapter 4 in the Software User s Guide on the CD ROM m Using Brother PC FAX software See Chapter 5 in the Software User s Guide on the CD ROM E Network Scanning Network Printing KA Note l See also How to access the complete User s Guide MFC 7220 and MFC 7225N only on page 1 3 The Network Users Guide is for the MFC 7225N only For MFC 7220 Optional NC 2200w External Wireless Print Scan Server required For
46. strong possibility that Voice Mail and the machine may conflict with each other while receiving incoming calls Why should there be problems Since both the machine and Voice Mail will pick up the call after the number of rings you have set each of them has the ability to keep the other from receiving calls For example if Voice Mail is set to answer after two rings and your machine is set to answer after four Voice Mail will stop your machine from receiving faxes If you set Voice Mail and the Brother machine to answer after the same number of rings there is no way of knowing which one will answer first It is important to remember that neither Voice Mail nor the machine can pass the call back to the other after the call has been answered Introduction How can you avoid possible problems A very good way to avoid problems like the one mentioned is to get a second phone number on your present phone line Many people with Voice Mail choose an additional subscriber service Distinctive Ring which allows you to use more than one number on your line so both Voice Mail and your machine can work together See Distinctive Ring on page A 1 Another way to avoid possible problems is to replace Voice Mail with an answering machine Your Brother machine is designed to work with an answering machine or TAD telephone answering device See Connecting an external telephone answering device TAD on page A 5
47. switch its memory will be cleared To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memoryon page 11 6 If there are faxes you need to save them before following the suggestions below To save the faxes see Forwarding faxes to another fax machine on page 11 6 For MFC 7220 also see Transferring faxes to your PC MFC 7220 and MFC 7225N only on page 11 6 Turn off the machine s power switch and then turn it on again If the error message continues leave the machine for several minutes and try it again For FAX 2920 and MFC 7225N Turn off the machine s power switch and then turn it on again If the error message continues leave the machine for several minutes and then try it again The machine can be turned off for up to 4 days without losing faxes stored in the memory Load the correct size of paper Letter Legal or A4 and then press Start Checking if the machine has faxes in its memory aD Press Menu Set 9 0 1 If the LCD shows No Data there are no faxes left in the machine s memory OR If the LCD shows Enter Fax No there are faxes in the machine s memory You can transfer the faxes to another fax machine See Forwarding faxes to another fax machine on this page MFC 7220 and MFC 7225N only You can transfer the faxes from the machine s memory to your PC See Transferring faxes to your PC MFC 7220 and MFC 7225N only on this page
48. the new number to simulate a dedicated fax line Dual Access Your machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax from memory or receiving or printing an incoming fax Easy Receive Enables your machine to respond to CNG tones if you interrupt a fax call by answering it ECM Error Correction Mode Detects errors during fax transmission and resends the pages of the fax that had an error Extension phone A telephone on the fax number that is plugged into a separate wall jack External phone A telephone that is plugged into the EXT jack of your machine F T Ring Time The length of time that the Brother machine rings when the Receive Mode setting is Fax Tel to notify you to pick up a voice call that it answered Fax Forwarding Sends a fax received into the memory to another pre programmed fax number Fax Journal Lists information about the last 200 incoming and outgoing faxes TX means Transmit RX means Receive Fax Receive Code Press this code 5 1 when you answer a fax call on an extension or external phone Fax Storage You can store received faxes in memory Fax tones The signals sent by sending and receiving fax machines while communicating information Fax Tel You can receive faxes and telephone calls Do not use this mode if you are using a telephone answering device TAD Fine resolution Resolution is 203 x 196 dpi It is used for sma
49. the computer was sending the data to the machine Disconnected The other person or other person s fax Try to send or receive again machine stopped the call Document Jam The document was not inserted or fed See Document jams on page 11 7 properly or the document scanned from See Using the automatic document feeder ADF on the ADF was too long page 1 7 DR Mode in Use The machine is set to Distinctive Ring Set Distinctive Ring to Off mode You can not change the Receive See Turning off the Distinctive Ring on page A 2 Mode from Manual to another mode The drum unit needs to be cleaned See Cleaning the corona wire on page 11 24 The fuser unit is too cold For FAX 2820 FAX 2910 and MFC 7220 Unit is too Hot The fuser unit is too hot When you turn off the machine s power switch its memory will be cleared To check if faxes are in the machine s memory see Checking if the machine has faxes in its memory on page 11 6 If there are faxes you need to save them before following the suggestions below To save the faxes see Forwarding faxes to another fax machine on page 11 6 For MFC 7220 also see Transferring faxes to your PC MFC 7220 and MFC 7225N only on page 11 6 Then turn off the machine s power switch Check the machine s environment If it is in a location that is too hot or too cold try to cool or warm the room by turning on the air conditioner or heater Or move the machine to another lo
50. xiv If you are having difficulty with your machine ccceeeseeeeeceeeeseeeeeeaees 11 11 Improving the print quality cee ceceeeceseeeeeeeeeeeeeeaeeeeseeeeeeeeesaeeeeaeeesaeeees 11 16 Cleaning the drum unit cccccecceccsssseececseseeecesseececeeseeeseaaseeeesnaeseeesaaes 11 17 Compatibility ce cccccccccseeeeeceeeceeeeeceeeeeseeeeeeeeeseseeeseeeeeseaueeseeeesasaneeeeeeeeaas 11 20 Packing and Shipping the MACNING ccccseeecseeeeeeeeeeeeeeeeueeesueeesneesaeeeesaees 11 20 Routine MAINTONANCE cccsseccesseceneecceeeceeeeceeusceeuscseuseceuseceaeeessueceeuseeauensaes 11 21 Cleaning the outside of the machine cccccseecececeeeeeeesseeeeeesneeeeeeeaees 11 21 Cleaning the scanner glass ccccsseeeeeceaseeeeeceseeeeeseeseeeeasaaeeeeesuaeeeeesaees 11 22 Cleaning the laser scanner WINKOW s cccceceseeeececeeeeeecseeeeseeeanaeeeeeeaees 11 22 Cleaning the corona WILC cccceseecceceeneceeeceeeeeeessaeeeeeesuaaeeeeesaeeeesaneeeeeees 11 24 Replacing the toner cartridge TN 350 ccccccssesseeeeeeeaseeeeeeeeesenseeeeess 11 24 How to replace the toner cartridge ccccececceeeeeeeeeeeeeeeeeeeeeaeeeeaeeesaeeees 11 25 Replacing the drum unit DR 350 ccccccsseeeeecesseeeeeseeeeeeeeseeeseeeaeaaess 11 27 Machine Information c cccccsseececescecceeeeeceneeeecseeeceeseesaueseeseeeeeesueeesaeeeesags 11 29 Checking the Seri
51. 1 6 WARNING There are high voltage electrodes inside the machine Before you clean the inside of the machine make sure you have unplugged the telephone line cord first and then the power cord from the AC power outlet Do not handle the plug with wet hands Doing this might cause an A electrical shock vii WARNING After you use the machine some internal parts are extremely HOT To prevent injures be careful not to put your fingers in the area shown in the illustration The fuser unit is marked with a caution label Please do not remove or damage the label E Use caution when installing or modifying telephone lines Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the walljack Never install telephone wiring during a lightning storm Never install a telephone wall jack in a wet location E This product must be installed near an AC power outlet that is easily accessible In case of an emergency you must disconnect the power cord from the AC power outlet to shut off the power completely E To reduce the risk of shock or fire use only a No 26 AWG or larger telecommunication line cord Do not use a vacuum cleaner to clean up scattered toner Doing this might cause the toner dust to ignite inside the vacuum clean
52. 20 printer difficulties ccceeeeeeeees 11 13 printing eececeeeeeeeeeeeeeeeees 11 11 11 13 ADSI JON gee 11 7 Two line phone SYSTEM essees A 7 V Volume setting cccceeeeeeeeeeeeeeeeeeeeaeees 2 5 DCODOT serran eE E Vecnccatoocsnmneaas 2 5 handset ceecceseeceeeeccensceeaeceeneeceneeens 2 6 Volume Amplify for the hearing impaired 0 2 6 2 7 NIC aeea E 2 5 speaker ccc cesecceseccceceeeesceesceeeeeeeeseeens 2 5 W Warranties cccccceeeeceeceeeeceeeeceeeeeeeeeeeeeeenes jii VSD E EE E E E vi Notice Disclaimer ccceeeseeeeeeeeeeeeeeeeees jii UOGA e e E iv Windows See Software User s Guide on the CD ROM World Wide Web ou ececececeeeeeeeceeeereeeenenes i Remote Retrieval Access card If you plan to receive fax messages while away from your machine carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures Simply cut out the card and fold it to fit your wallet or organizer Keeping it handy will help you derive the full benefit of your machine s Paging Fax Forwarding and Remote Retrieval features dn suey 9 USTU NOA UIM OUTYOVU INOA 49S 07 Q G SSAA G puewwo e 13409 sdaaq WOYS 7 INV P sagessa oN sd aq ON Sasessoll xey d aq Suor J POATIIAI II S9SSSOUI JO SPUTY I s eUSIS uryoew mog E q PaMoT Oj SUsIP apo_d ssad0Vy JOWN IMOA 1303 ATIIVIPO
53. Auto Answer Communication Source Memory Transmission Out of Paper Reception ITU T Group 3 MH MR MMR JBIG not available for FAX 2820 and MFC 7220 Automatic Fallback 14400 bps FAX 2820 and MFC 7220 33600 bps FAX 2910 FAX 2920 and MFC 7225N ADF Width 5 8 to 8 5 in 147 3 to 215 9 mm ADF Height 3 9 to 14 in 100 to 356 mm Max 8 2 in 208 mm Max 8 2 in 208 mm 64 levels Standard Sequential Automatic Light Dark manual setting e Horizontal 203 dot inch 8 dot mm e Vertical Standard 98 line inch 3 85 line mm Fine 196 line inch 7 7 line mm Photo 196 line inch 7 7 line mm Superfine 392 line inch 15 4 line mm 10 MFC 7220 and MFC 7225N 20 10 x 2 FAX 2820 FAX 2910 and FAX 2920 200 stations 270 stations FAX 2820 FAX 2910 and FAX 2920 260 stations MFC 7220 and MFC 7225N 1 time after 5 minutes 0 1 2 3 or 4 rings Public switched telephone network Up to 500 400 pages FAX 2820 and MFC 7220 Up to 600 500 pages FAX 2910 FAX 2920 and MFC 7225N Up to 500 400 pages FAX 2820 and MFC 7220 Up to 600 500 pages FAX 2910 FAX 2920 and MFC 7225N 1 Pages refers to the Brother Standard Chart No 1 a typical business letter Standard resolution MMR code Specifications and printed materials are subject to change without prior notice Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution MMR code Specif
54. B On Screen DI OCA IMIG sssrds a a e E B 1 Men tapi cainii ei a E E eaa B 1 MEMO SO Aa oaa E E EE EE E B 1 Navigation KEYS cccccccccsscecsssecesseecseeeceaceeeeesseeesseeeeeseeeeseeeeeeseseesseueeeseeeeseeesauecs B 2 EREIN TO ere E E E B 11 Inserting Spaces 1 eecceseseecsesseessssceeceeeesssseecseseeesceeeesssseeesesstesaeesessaees B 11 MAKINO COMECIONS sirere aE E E B 11 Repeating letters cccccccceeeeeeccceeeeeeceeneeeeceeeeee cece seeneeeeeeeeessneeeneneees B 11 Special characters ANd SYMDOIS c ccccececsseeeeeeeeesaeeeeeeeeeeseeeseeeeeenaes B 11 G Glossary G 1 S Specifications Produc GES CHD NOM ea T E E S 1 Gener e A E E E S 1 PEO CN oe E E E E EE EE E E E A E S 3 GODY ee E S 3 EE D AA EE A O T A A A E A AOA E TEIA AO S 4 Scanner MFC 7220 and MFC 7225N Omnly c c cessececeeaeeeeeeeeeceaaeeeeeeeeeseneaees S 5 Printer not available for FAX 2910 c ccccccccccseseeeceeeeceeeceeuseeeeseeseesasseeeeseaness S 5 Interfaces not available for FAX 2910 ccccccseseceeeseseeeeeeeeeeeeseeaeeeeeeeaeeeeeeens S 6 Download the optional software from the Brother Web Site FAX 2820 and FAX 2920 users OMIY ccccccseeeeeceseseeeeeaeeeeeeeeaneeeeeeeenseseneas S 6 At the same time you can download the manual for setting up and using the PC Fax software ccccessscecceeseeceeceeeeeceseaeeeeseuaeeeessanseeeeseauseeeeeas S 6 Computer requirements not available for FAX 2910
55. C For details see Running PC FAX Receiving in the Software User s Guide on the CD ROM If you select Backup Print Onthe machine will also print the fax D Press Menu Set 2 5 1 2 Press A or to select PC Fax Receive Press Menu Set D Press A or to select Backup Print On or Backup Print Off Backup Print On Press Menu Set T Press Stop Exit Note When Backup Print is off your fax messages are automatically erased from your machine s memory when they have been successfully sent your PC When Backup Printis on your fax messages are erased when they have been successfully printed and sent to the PC In the event of a power failure the MFC 7225N will store your faxes in memory for up to 4 days However if you select Backup Print On the machine will print each fax so you will have a copy if there is a power failure before it is sent to the PC If you get an error message and the machine cannot print the faxes in memory you can use this setting to transfer your faxes to your PC For details see Error messages on page 11 1 You cannot turn on PC Fax Receive if Memory Security is on Turning off Remote Fax Options GD Press Menu Set 2 5 1 D Press A or to select off Press Menu Set Press Stop Exit Note If you set the remote fax options to Off and received faxes are left in your machine s memory follow the LCD messages that appear after Step 3 See Changing
56. CD shows 002 For Speed Dial location 009 press Search Speed Dial and then 009 on the dial pad G01 002 009 Press Menu Set to accept the numbers for this Group O Use the dial pad and the chart on page B 11 to enter a name for the Group Press Menu Set For example type NEW CLIENTS D Press Stop Exit Note You can print a list of all One Touch and Speed Dial numbers Group numbers will be marked in the GROUP column See Printing reports on page 7 2 Dialing options Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call Rates may vary depending on the time and destination To take advantage of low rates you can store the access codes or long distance carriers and credit card numbers as One Touch and Speed Dial numbers You can store these long dialing sequences by dividing them and setting them up on separate One Touch and Speed Dial numbers in any combination You can even include manual dialing using the dial pad See Storing One Touch numbers on page 5 1 and Storing Speed Dial numbers on page 5 2 For example perhaps you have stored 555 on One Touch key 1 and 7000 on One Touch key 2 If you press One Touch key 1 One Touch key 2 and Start you will dial 555 7000 To temporarily change a number you can substitute part of the number with manual dialing using the dial pad For example to c
57. Chapter 1 Fax tones and handshake When someone is sending a fax the fax machine sends fax calling tones CNG tones These are quiet intermittent beeps every 4 seconds You ll hear them after you dial and press Start and they will continue for about 60 seconds after dialing During that time the sending machine must begin the handshake or connection with the receiving machine Each time you use automatic procedures to send a fax you are sending CNG tones over the phone line You will soon learn to listen for these quiet beeps each time you answer a phone on your fax line so you will know if you are receiving a fax message The receiving fax responds with fax receiving tones which are loud chirping sounds A receiving fax chirps for about 40 seconds over the phone line and the LCD shows Receiving If your machine is set to the Fax Only mode it will answer every call automatically with fax receiving tones If the other person hangs up your machine will continue to send the chirps for about 40 seconds and the LCD continues to show Receiving To cancel receiving press Stop Exit The fax handshake is the time in which the sending machine s CNG tones and the receiving machine s chirps overlap This must be for at least 2 to 4 seconds so both machines can understand how each is sending and receiving the fax The handshake cannot begin until the call is answered and the CNG tones only last for ab
58. E 5 2 Setting UP ccecccseeccssecsseseeeseceseeeeeeeseeees 5 1 UO e T ania 3 1 Out of Area Caller ID 00 0 0 eeeeeeeees A 3 Out of Memory message ceceeeeees 3 4 p FOUN seosiremce dete canine E aasdasedceeaetecetee 6 2 programming your pager number 6 1 PADET serres T 1 8 S 3 4 EEEE 2 4 size of document cececsseeeeeeeeeeees 1 7 NY OG A E E E E T 2 4 PaperPort See Software User s Guide on the CD ROM PC Faxing See Software User s Guide on the CD ROM Phone line CONNECTIONS 0 cececeececeeeeeeceeeeeeeeeaeeeeeees A 6 difficulties ee ee nenna 11 11 multi line PBX cccceecceesseeeeeeeeeeeee es A 9 roll over lines caiienccsanesecsemestewcnedenasenccsses A 7 two line phone system ccceeeeee ees A 7 PONV E E EE E 4 5 Power failure 0 00 0 cece eeeeceeceeeeceseeeeeeeeeeeees B 1 Print difficulties a an nenna 11 11 BE 6 E E E E A E S 5 fax from Memory 0ccccceeeeeseeeeeeeeeeees 4 5 from PC See Software Users Guide on the CD ROM paper JAMS cccceccseeceeeeceeseseeeeseesees 11 7 quality 0 0 eee ceceeeeeeeeeeeee ees 1 8 2 4 11 16 ODON eae E EEE E EES 1 2 FESOMMION sesira N S 5 specifications cceeececeeeeeeeeeeeeseeeeeees S 5 Programming your machine B 1 B 2 Q Quick Dial Access codes and credit card numbers S SUING SUD as eeenrsedeeensecan socatccnds cee tute 5 4 Broadcasting cccsseecsseeee
59. FC 7220 and MFC 7225N only Windows 98 98SE Pentium II 32 MB 64 MB 90 MB 130 MB Operating System Me _ or equivalent NT Workstation 64 MB 128 MB 4 0 2000 Professional 128 MB 256 MB 150 MB 220 MB Apple Mac OS 9 1 9 2 All base models meet 64 MB 80 MB 200 MB Macintosh Printing Scanning Minimum Requirements Operating System and PC Fax Send Only Mac OS X 10 2 4 160 MB NOTE All registered trademarks referenced herein are the property of their respective companies For the latest drivers go to the Brother Solutions Center at http solutions brother com 1 Dedicated Scan key and direct Network Scanning MFC 7225N supported in Mac OS X 10 2 4 or greater Consumable items Toner Cartridge Life TN 350 Starter Toner Cartridge Approx 1 500 pages Standard Toner Cartridge Approx 2 500 pages When printing letter or A4 size paper at 5 print coverage Require additional purchase AY Note Toner life expectancy will vary depending upon the type of average print job Drum Unit Life Expectancy Approx 12 000 pages DR 350 AY Note There are many factors that determine the actual drum life such as temperature humidity type of paper toner you use and number of pages per print job Specifications Network LAN MFC 7225N only LAN You can connect your MFC to a network for Network Printing Network Scanning and PC Fax Send Also included is the Brother BRAdmin Profession
60. Forwarding faxes to another fax machine If you have not set up your Station ID you cannot enter fax forward mode See Setting the Station ID on page 2 2 D Enter the fax number to which the faxes will be forwarded Press Start Note You can transfer the Fax Journal report to another fax machine by pressing Menu Set 9 0 2 in Step 1 Troubleshooting and routine maintenance Transferring faxes to your PC MFC 7220 and MFC 7225N only You can transfer the faxes from your machine s memory to your PC amp Press Stop Exit 2 Make sure you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC For details about PC Fax Receive see Using Brother PC Fax Software in the Software User s Guide on the CD ROM Make sure you have set PC Fax Receive on the machine See PC Fax Receive MFC 7220 and MFC 7225N only on page 6 3 During setup the LCD will ask if you want to transfer the faxes to your PC To transfer all faxes to your PC press 1 OR To exit and leave the faxes in the memory press 2 Note If there is an error on the machine s LCD after the faxes have been transferred disconnect the machine from the power source for several minutes and then reconnect it 11 6 Chapter 11 Document jams Paper jams If the document is jammed follow the steps To clear paper jams please follow the steps below in this section Document was not inserted o
61. INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WHETHER IN CONTRACT TORT INCLUDING NEGLIGENCE PRODUCT LIABILITY OR OTHERWISE WILL BE LIMITED TO 50 Compilation and Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publication Brother One Year Limited Warranty and Replacement Service USA only Who is covered e This limited warranty warranty is given only to the original end use retail purchaser referred to in this warranty as Original Purchaser of the accompanying product consumables and accesso
62. Interfaces not available for FAX 2910 Interface Recommended Cable Parallel MFC 7220 and A bi directional shielded parallel cable that is IEEE 1284 compliant and MFC 7225N only no longer than 6 feet 2 0 m USB A USB 2 0 interface cable that is no longer than 6 feet 2 0 m LAN cable MFC 7225N only Ethernet UTP cable category 5 or greater Cables are not included Note Your machine has a USB 2 0 Full speed interface This interface is compatible with USB 2 0 Hi Speed however the maximum data transfer rate will be 12 Mbits s The machine can also be connected to a computer that has a USB 1 1 interface Please make sure you use a USB 2 0 interface cable that is no longer than 6 feet 2 0 m Third party USB ports are not supported for Macintosh Download the optional software from the Brother Web Site FAX 2820 and FAX 2920 users only You can download the free Brother Printer Driver and PC Fax software from the Brother Solutions Center so you can use your fax machine as a printer and send faxes from your PC Visit us at http solutions brother com At the same time you can download the manual for setting up and using the PC Fax software Specifications Computer requirements not available for FAX 2910 Minimum System Requirements Computer Platform amp Operating Processor Recommended Available Hard Disk Space Hard Disk Available Hard Disk Space System Version a for Drivers for Applications pee M
63. LCD will ask you to enter the fax number to which faxes will be forwarded Enter the forwarding number up to 20 digits Press Menu Set Press A or to select Backup Print On or Backup Print Off Backup Print o0n Press Menu Set AY Note If you select Backup Print On the machine will also print the fax at your machine so you will have a copy This isa safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine The FAX 2920 and MFC 7225N can store faxes up to 4 days if there is a power failure The faxes stored in the FAX 2820 FAX 2910 and MFC 7220 memory will be deleted Press Stop Exit Programming your pager number When Paging is selected your machine dials the pager number you ve programmed and then dials your Personal Identification Number PIN This activates your pager so you will know that you have a fax message in the memory D Press Menu Set 2 5 1 2 Press A or W to select Paging Press Menu Set Enter your pager phone number followed by up to 20 digits Press Menu Set Do not include the area code if it is the same as that of your machine For example press 1800555123 4 o lf your pager needs a PIN enter the PIN press press Redial Pause enter your fax number followed by Press Menu Set For example press 12345 Redial Pause 18005551212 OR If you do not need a PIN press R
64. MFC 7225N See the Software User s Guide on the CD ROM Important information Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only This equipment is hearing aid compatible When programming emergency numbers or making test calls to emergency numbers E Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up E Perform these activities in the off peak hours such as early morning or late evening This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the backside of this equipment is a label that contains among other information a product identifier in the format US AAAEQ H TXXXX If requested this number must be provided to the telephone company You may safely connect this equipment to the telephone line by means of a standard modular jack USOC RJ11C A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENS on a telephone line may result i
65. Touch Dial numbers and Storing Speed Dial numbers See Storing One Touch numbers on page 5 1 and Storing Speed Dial numbers on page 5 2 Chapter 5 Setting up Groups for Broadcasting Groups which can be stored on a One Touch key or a Speed Dial location allow you to send the same fax message to many fax numbers by pressing only a One Touch key and Start or Search Speed Dial the three digit location and Start First you ll need to store each fax number as a One Touch or Speed Dial number Then you can combine them into a Group Each Group uses up a One Touch key or a Speed Dial location You can have up to eight Groups or you can assign up to 219 FAX 2820 FAX 2910 and FAX 2920 and 209 MFC 7220 and MFC 7225N numbers to one large Group See Storing One Touch numbers on page 5 1 and Storing Speed Dial numbers on page 5 2 D Press Menu Set 2 3 3 2 Decide where you wish to store the Group AND Press a One Touch key OR Press Search Speed Dial and enter the three digit location and then press Menu Set For example press One Touch key 1 for Group 1 D Use the dial pad to enter the Group number 1 to 8 Setup Group G01 Press Menu Set For example press 1 for Group 1 Note The Group number must be between 1 and 8 4 To include One Touch or Speed Dial numbers in the Group press them as follows For example for One Touch number 2 press One Touch key 2 The L
66. Volume Press Menu Set 1 4 4 Press A or W to select High or Low Press Menu Set E Press Stop Exit OR You can adjust the handset volume any time you are talking on the telephone There are two handset volume levels Low and High The default setting is Low Press lt or P lt to adjust the volume level The LCD shows the setting are choosing The new setting will remain until you change it again Choosing the Handset Volume For Volume Amplify Before you begin to use the machine you must decide if you need to set the handset volume to Vol Amplify On for a user who is hearing impaired The AMPLIFY volume level complies with FCC standard Vol Amplify Off This default setting is appropriate if none of the users are hearing impaired During a conversation users can press lt or gt lt on the control panel to adjust the volume the two volume levels When the handset is replaced the handset volume will remain until you change it again Vol Amplify On Temporary This setting is appropriate if some of the users are hearing impaired During a conversation users can press lt lt or gt lt onthe control panel to adjust the three volume levels Vol Amplify On Permanent Choose Vol Amplify On Permanent if all of the users are hearing impaired During conversation users can press lt lt or gt lt onthe control panel to adjust the three volume levels When the hand
67. WIUT sIaMsuK INYU INOA UAM Z 9U0 YONO SUISN IUU xez JO Iud V Woy qumu xez MoA Pq L apoy ss 2 y zJow y uisnN Fold gt 0 6 SSug NOILWYadGO SLOWAY LIX4 ssaid Auo xB q 7 ssaid Jay xeq ssaid AY L Rusaxq sof uay 86 SS AGO 3A393H JONVHO SASBSSII ON Sdaaq 4 104 Sasessoll xey daeq Suo J Z6 SSold SNLVLS SNIAIZDAY AOSHD lt Fold See Oe ee eee Changing Remote Access Code Program Fax Forwarding Number press 4 Enter the new fe ee OOU fax number where you want your fax messages forwarded followed by 1 Press Menu Set 2 5 2 Turn Fax Storage On press 6 2 Entera three digit code using numbers 0 9 or The cannot be changed 8 Press Menu Set H 4 Press Stop Exit RETRIEVE A FAX Press 9 6 Remote Commands then to Retrieve all faxes press 2 l Change Pacinc Fax FORWARDING SETTING then enter the number of remote fax machine followed by l regs 95 After the beep hang up and wait then to Turn feature Off press 1 Erase all fax messages press 3 Select Fax Forwarding press 2 Select Paging press 3 3 i OENE E EE E E E E E E E Fold gt EQUIPMENT ATTACHMENT LIMITATIONS Canada only NOTICE This product meets the applicable Industry Canada technical specifications NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termina
68. able and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center lf the Machine and or accompanying Consumable and Accessory Items are not covered by this warranty either stage you will be charged for shipping the Machine and or accompanying Consumable and Accessory ltems back to you and charged for any service and or replacement parts products at Brother s then current published rates The foregoing are your sole i e only and exclusive remedies under this warranty What happens when Brother elects to replace your Machine When a replacement Machine is authorized by Brother and you have delivered the Machine to an Authorized Service Center the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother If you are dealing directly with Brother Brother will send to you a replacement Machine with the understanding that you will after receipt of the replacement Machine supply the required proof of purchase information together with the Machine that Brother agreed to replace You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre paid freight bill supplied by Brother in accordance with the instructions provided by Brother Since you will be in possession of two machines Brother will require tha
69. achine covering the laser scanner window The fixing unit may be smudged Call Brother Customer Service at 1 800 284 4329 in USA or 1 877 BROTHER in Canada You may clear the problem by wiping the laser scanner window with a soft cloth See Cleaning the laser scanner window on page 11 22 The toner cartridge may be damaged Putin a new toner cartridge See Replacing the toner cartridge TN 350 on page 11 24 Make sure the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack Set the paper guides correctly If you are using the manual feed slot see To load paper or other media in the manual feed sloton page 1 11 The paper tray may be too full Check the paper type and quality See About paper on page 1 8 Check the paper type and quality High temperatures and high humidity will cause paper to curl If you don t use the machine very often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray 11 18 Chapter 11 IN Make sure that paper is loaded properly ABCDEFGH Check the paper type and quality See About paper on page 1 8 abcdefghijk aiem Turn over the stack of paper in the tray or rotate the paper 180 in the input tray 01234 Wrinkles or creases 11 19 Compatibility If you a
70. al NUMDEIS ccccsecececeeeeeeeseeeeeeeesueeeeeeeaueeeeesaeseeeenes 11 29 Checking the Page Counters c c cccecccssseeceeeeeeeeeeceeseeeeasaesseeeanaeeeeeeaees 11 29 Checking the Drum Life cccccseecceceesecececeesseeeseaeeeeeesueeeeeseauaeeeesaseeeenes 11 29 A Appendix A Setting up telephone SELVICES cccccsecececeesseeeeceeeeeceseeeececeeuaeeeeseauseesseneeeessnas A 1 DISUNCIVE RINO eicsricinn mand uarsienqutanstwinebodauntisa i A 1 What does your telephone company s Distinctive Ring do 6 A 1 What does Brother s Distinctive Ring dO cccccceseeeeeeeeeeeseeeeeeneeeees A 1 Do Vou have VOICE Mal sessies RE T A 1 Before you choose the ring pattern to register ccsceceesseeeeeeeeeeeneees A 2 Registering the Distinctive Ring pattern cccceeceseeeeseeeeeeeeeeeeeeeeeeas A 2 Turning off the Distinctive RING cccccsececeeeeeeseeeeeeseeeeseeeeeesneeeeesneeeenas A 2 EE a D EE E hoe esc AE A E A E E E T TN A 3 Viewing Caller ID List cccccccccececeseeeeceeeeeeeseeeseeeeseaeseeeesseeeseaneeeesseas A 3 PATIO CNSR IOCIS Free e E TE A 3 CVBA ING PEE E T EE E A E EN A 4 Advanced receiving OPeratiONs cccsssscsssecceescceescceecseesceueseeeesceeeseeeeeeeaaes A 4 Operation from extension telePNONnes ccccccesseeeesseeeeeeeaeeeeeeeeaeeeeeesaeeees A 4 FO F Tamod ON ee N A 4 Using a cordless external ha
71. al Network Management software Support for Windows 98 98SE Me 2000 XP Windows NT Workstation Version 4 0 Mac OS 9 1 9 2 Mac OS X 10 2 4 or greater Ethernet 10 100 BASE TX Auto Negotiation Protocols TCP IP ARP RARP BOOTP DHCP APIPA Auto IP NetBIOS Name Resolution WINS DNS Resolver LPR LPD Custom Raw Port Port9100 SMTP Client IPP FTP Server mDNS TELNET SNMP HTTP Mac OS 9 1 9 2 Brother Laser Driver over TCP IP Mac OS X 10 2 4 or greater mDNS Network Scanning is available for Mac OS 10 2 4 or greater Included Utilities BRAdmin Professional Windows GY Note BRAdmin Professional is not supported in Mac OS Index GY Note The software items referring to the User s Guide on the CD ROM are for the MFC 7220 and MFC 7225N only A Access codes storing and dialing 5 4 Accessories and supplies ccsseeeeeeees iI ADF automatic document feeder 1 7 ADF COVED ccccccecceseceseeeeeeceeeeaeeesnens 11 7 Answering machine TAD 0008 A 5 CONNECTING cccseeceseeeeseeeeseeeeeaeeeeaeeeens A 6 Apple Macintosh See Software User s Guide on the CD ROM Automatic fax receive ccccceeccssecceeeeeseeeeaeeeeaeeeeas 4 1 Easy Receive eeessssssssrserrrrerrssresrrn 4 3 tax redid eee ne ce i enn ee ee 3 3 transmission cccccceeecseeeeeeeceeeeeeeeseees 3 3 B Broadcasting cccsseecsseeeeeeeeeeeeeeaeee
72. al numbers However press if you want to store a pause Hang up after you hear your machine beep Printing reports Fax settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table Press Menu Set 2 4 1 OR Press Menu Set 2 4 2 2 Journal Period Customizing the Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax This report lists the time and date of transmission and whether the transmission was successful OK If you select On or On Image the report will print for every fax you send If you send a lot of faxes to the same place you may need more than the job numbers to know which faxes you must send again Selecting On Image or Of Image will print a section of the fax s first page on the report to help you remember FA Note When the Transmission Verification Report is turned Off or Off Image the Report will only print if there is a transmission error with NG in the RESULT column Press Menu Set 2 4 1 D Press A or W to select On On Image Off or Of Image Press Menu Set o Press Stop Exit Chapter 7 Setting the Journal Period You can set the machine to print a journal at specific intervals every 50 faxes 6 12 or 24 hours 2 or 7 days If you set the interval to Off you can print the report by following the steps on Printing reports
73. and put the paper tray in the machine Troubleshooting and routine maintenance Cleaning the scanner glass Turn off the machine s power switch D Lift the control panel cover D Moisten a small clean soft lint free cloth with isopropyl alcohol and carefully remove dirt from the glass strip and the white bar above it Control Panel Cover White Bar Glass Strip 4 Close the control panel cover Cleaning the laser scanner window caution E Do not use isopropyl alcohol to clean the laser scanner window mM Do nottouch the laser scanner window with your fingers Gy Before you clean the inside of the machine turn off the machine s power switch Unplug the telephone line cord first and then unplug the power cord from the AC power outlet 11 22 Chapter 11 D Open the front cover and pull out the Gently clean the laser scanner window drum unit and toner cartridge assembly by wiping it with a clean soft dry cloth Do not use isopropyl alcohol l WARNING Laser Scanner Window AN Just after you have used the machine some internal parts of the machine are extremely HOT When you open the front cover of the machine never touch the shaded parts shown in the diagram below 4 Put the drum unit and toner cartridge assembly back into the machine
74. application software must be set up to print the envelope size you are using This is usually done in the Page Setup or Document Setup menu of your software Please refer to the manual provided with your software application What paper can use You can use plain paper recycled paper envelopes transparencies and labels that are made for laser machines For information on paper you can use see About paper on page 1 8 How can clear paper jams See Paper jams on page 11 7 11 14 Chapter 11 DIFFICULTY SUGGESTIONS Print Quality Difficulties Printed pages are curled Low quality thin or thick paper can cause this problem Make sure you select the Paper Type that suits the media type you use See About paper on page 1 8 Printed pages are smeared The Paper Type setting may be incorrect for the type of print media you are using OR The print media may be too thick or have a rough surface See About paper on page 1 8 and Basic tab in the Software User s Guide on the CD ROM MFC 7220 or MFC 7225N Printouts are too light If this problem occurs when making copies or printing received faxes turn off Toner Save mode in the machine itself See Toner Save on page 2 7 Set Toner Save mode to off in the Advanced tab in the printer driver See Advanced tab in Software User s Guide on the CD ROM MFC 7220 or MFC 7225N Network Difficulties MFC 7225N only cannot print over the Network Make sure that your
75. are shown in Bold Display Print Report peo 2 v UUUOM vy UUUEO v OOW v OWO 1 VY BUUOU Auto HP LaserJet BR Script 3 4 Printer MFC 7225N only 2 Appendix B Stop Exit I to accept to exit Checks which jobs are in 3 8 the memory and lets you 11 20 cancel selected jobs 11 20 Adjusts the equalization for transmission problems Adjusts the equalization for transmission problems Uses the Telephone Company s Distinctive Ring subscriber service to register the ring pattern with the machine View or print a list of the last 30 Caller IDs stored in the memory Selects the Copy resolution for your type of document Adjusts the contrast for copies See Software User s Guide on the CD ROM Selects the emulation mode Prints a list of the machine s internal fonts Prints a list of the machine s printer settings Returns the PCL setting to the original factory default settings Stop Exit lt gt ad E JO er pe 7 FT Select amp Set Select amp Set to accept to exit 5 LAN 1 Setup 1 BOOT Method Auto You can choose the MFC 7225N TCP IP BOOT method that best only suits your needs 2 IP Address 000 255 Enter the IP address 000 255 000 255 000 255 3 Subnet Mask 000 255 Enter the Subnet mask 000 255 000 255 000 255 4 Gateway 000 255 Enter the Gateway 000 255 address 000 255 000
76. art The machine can store 200 Speed Dial numbers D Press Menu Set 2 3 2 Use the dial pad to enter a three digit Speed Dial location number 001 200 For example press 005 Press Menu Set Enter the phone or fax number up to 20 digits Press Menu Set C Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the chart on page B 11 to help you enter letters OR Press Menu Set to store the number without a name Go to Step 2 to store another Speed Dial number OR Press Stop Exit Quick Dial numbers and dialing options Changing One Touch Speed Dial numbers If you try to store a One Touch or Speed Dial number where a number has already been stored the LCD will show the name that has been stored there or number and will ask you to do one of the following C 005 MIKE 5 1 Change 2 Exit D Press 1 to change the stored number OR Press 2 to exit without making a change How to change the stored number or name If you want to change a character use lt or gt to position the cursor under the character you want to change and then type over it If you want to erase the whole number or whole name press Stop Exit when the cursor is under the first digit or letter The characters above and to the right of the cursor will be deleted 2 Enter a new number Press Menu Set Follow the directions beginning at Step 4 in Storing One
77. artridges during shipping Damage to your print head resulting from packing without the ink cartridges will VOID your warranty Refer to your User s Guide for proper packaging BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED No oral or written information advice or representation provided by Brother its Authorized Service Centers Distributors Dealers Agents or employees shall create another warranty or modify this warranty This warranty states Brothers entire liability and your exclusive remedy against Brother for any failure of the MFC Facsimile machine to operate properly Neither Brother nor anyone else involved in the development production or delivery of this MFC Facsimile machine shall be liable for any indirect incidental special consequential exemplary or punitive damages including lost profits arising from the use of or inability to use the product even if advised by the end user purchaser of the possibility of such damages Since some Provinces do not allow the above limitation of liability such limitation may not apply to you This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence Warranty Service is available at Brother Authorized Service Cen
78. c document feeder ADF FAX 2820 and MFC 7220 The ADF can hold up to 20 pages feeding each one individually through the machine Use standard 20 Ib 80 g m paper and always fan the pages before putting them in the ADF FAX 2910 FAX 2920 and MFC 7225N The ADF can hold up to 30 pages if you stagger the pages and meet the following conditions Temperature 68 F 86 F 20 30 C Humidity 50 70 Paper Xerox 4200 or Xerox 4024 20 b Letter caution E DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped E DO NOT use cardboard newspaper or fabric Mm Make sure documents written with ink are completely dry E Documents to be faxed must be from 5 8 to 8 5 in 147 3 to 215 9 mm wide and 3 9 to 14 in 100 to 356 mm long ap Pull out the ADF document support Fan the pages well Make sure you put the documents face down top edge first in the ADF until you feel them touch the feed roller G Adjust the paper guides to fit the width of your documents caution DO NOT pull on the document while it is feeding About paper Recommended paper To get the best print quality we suggest using the following paper Paper Type Plain paper Xerox 4200DP 20 Ib Hammermill Laser Paper 24 Ib Xerox Premier 80 g m Xerox Business 80 g m M real DATACOPY 80 g m IGEPA X Press 80 g m Re
79. can select the ring volume level D Press Menu Set 1 4 1 Press A or W to select Low Med High or Off Press Menu Set D Press Stop Exit OR You can adjust the ring volume when your machine is idle not being used In amp mode Fax press lt or P lt to adjust the volume level Every time you press these keys the machine will ring so you can hear the active setting as the LCD shows it The volume changes with each key press The new setting will stay until you change it again Getting started Setting the Beeper Volume You can change the beeper volume The default setting is Med When the beeper is on the machine will beep when you press a key make a mistake or after you sent or received a fax D Press Menu Set 1 4 2 D Press A or W to select Low Med High OF Ori Press Menu Set Press Stop Exit Setting the Speaker Volume You can adjust the machine s one way speaker volume D Press Menu Set 1 4 3 D Press A or W to select Low Med High or Off Press Menu Set O Press Stop Exit OR In Fax mode amp you can adjust the speaker volume by pressing Hook Hold and then selecting a speaker volume level Press x lt or P lt to adjust the volume level The LCD shows the setting you are choosing Each key press changes the volume to the next level The new setting will remain until you change it again Chapter 2 Setting the Handset
80. cation Then turn on the machine s power switch For FAX 2920 and MFC 7225N Turn off the machine s power switch and check the machine s environment If it is in a location that is too hot or too cold try to cool or warm the room by turning on the air conditioner or heater Or change the location Then turn on the machine s power switch The machine can be disconnected for up to 4 days without losing faxes stored in the memory 11 2 Chapter 11 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Machine too Hot The inside of the machine is too hot Make sure you can hear the fan in the machine spinning and the exhaust outlet isn t blocked by something If the fan is spinning remove any obstacles that surround the exhuast outlet and then leave the machine turned on but do not use it for several minutes If the fan is not spinning you need to save the faxes before you follow the suggestions below For FAX 2820 FAX 2910 and MFC 7220 When you turn off the machine s power switch its memory will be cleared To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memoryon page 11 6 If there are faxes you need to save them before following the suggestions below To save the faxes see Forwarding faxes to another fax machine on page 11 6 For MFC 7220 also see Transferring faxes to your PC MFC 7220 and MFC 7225N only on page 11 6 Turn off the machine s power sw
81. cked e Paper that is made with a short grain e Damaged curled wrinkled or irregularly shaped paper 0 08 in 4 mm or longer 0 08 in 4mm or longer Do not use e Envelopes that are of a baggy construction e Envelopes that are embossed have raised writing on them e Envelopes that have clasps on them e Envelopes that are not sharply creased e Envelopes that are pre printed on the inside Paper capacity of the paper trays Paper tray A4 Letter Legal Executive Plain paper Recycled paper up to 250 Manual feed slot Width 2 75 8 5 in 69 9 Plain paper Recycled paper 1 215 9 mm Bond paper Envelope Length 4 56 16in 116 Labels and Transparency 406 4 mm Introduction How to load paper Fan the stack of paper well to avoid paper jams and mis feeds To load paper or other media in the paper tray Pull the paper tray completely out of the machine 4 Put paper in the paper tray Maximum Paper Mark 27 While pressing the paper guide release lever slide the adjusters to fit the paper size Check that the guides are firmly in the slots Put the paper tray firmly back in the machine and unfold the output paper tray support flap before you use the machine Note For Legal size paper press in the inside latches and pull out the back of the paper tray Output Paper Tray Support Flap Chapter 1 FA Note When you put paper i
82. csececeeceeeeceeeeeeseeeeeeeeeeeaecseueeeeueeseueeens 1 8 Choosing acceptable Papel cccccccesecccsseeececeseeeeeeceueeeeeceeaseeeeseauseeeeseeeeees 1 8 Paper capacity of the paper trayS nnsennenennennnnnsnnrrerrrerrresrnrsrnrrnrene nne 1 9 How to load paper cceeeeccsssscceesceeescccesceeuecceueceeueeceueeeeeesesauecsueeseneesaaens 1 10 To load paper or other media in the paper tray cccseeeesseeeeeeeeeeeeees 1 10 To load paper or other media in the manual feed slot 00ee 1 11 ADOULIaX Wel IVS Soe ees ice cert yes eet eee ewe Sensei es a 1 12 Custom features 2 0 0 cece cece eseccceceeeeeecaeeeeeeceeesseeeceaseeeesuaeeeesseaaeeessaaeeeessnaeeees 1 12 Do you have Voice Mail on the phone line ccsseceeeeeeeeseeeeeeeneeeees 1 12 Why should there be ProbDleMS ccccseececeseececeseeeeseeeeeeauseesaeeeeenaaees 1 12 How can you avoid possible problems cccccsseeesseeeeeeeeeeeeeeaeeeeaes 1 12 Fax tones and handshake cccccssseceseeeeeeeeeeeceaeeeesaeeeeeueesaeeeseeesaneesaaees 1 13 ECM Error Correction MOde ccccccsseeececeeeeeeeceeeeeeeeseeeseeeeseeeeeseaneeeesees 1 13 Getting started WAU SCID eie e E E E E E E 2 1 Setting the Date and TimMe ccccccssseececeeseeeceseseececausaeeeceenseeesseaeseesesuseeees 2 1 Setting Tone and Pulse dialing mode For Canada ONY swesicscsceesraussrenncestenedsutesdncemacssundeeassied
83. ct Your registration with Brother E may serve as confirmation of the purchase date of your product should you lose your receipt E may support an insurance claim by you in the event of product loss covered by insurance and E will help us notify you of enhancements to your product and special offers Please complete and fax the Brother Warranty Registration And Test Sheet or for your convenience and most efficient way to register your new product register on line at http www brother com registration Frequently asked questions FAQs The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs You can download the latest software documents and utilities read FAQs and troubleshooting tips and learn how to get the most from your Brother product http solutions brother com Note FAX 2820 FAX 2920 MFC 7220 and MFC 7225 only mM You can check here for Brother driver updates E To keep your machine performance up to date check here for the latest firmware upgrade for Windows only For Customer Service In USA 1 800 284 4329 1 901 379 1215 fax 1 800 284 3238 TTY service for the hearing impaired In Canada 1 877 BROTHER 514 685 4898 fax Service Center Locator USA only For the location of a Brother authorized service center call 1 800 284 4357 Service Center Locations Canada only For the location of a Brother authorized service center call 1 877 BROTHER
84. cycled paper Xerox Recycled Supreme Labels Avery laser label 5160 Avery laser label L7163 Use paper that is made for plain paper copying Use paper that is 20 to 24 Ib 75 to 90 g m Use neutral paper Do not use acidic or alkaline paper Use long grain paper Use paper with a moisture content of approximately 5 Introduction Choosing acceptable paper We recommend that you test paper especially special sizes and types of paper on the machine before purchasing large quantities For optimum printing use a recommended type of paper especially for plain paper and transparencies For more information on paper specifications call your nearest authorized sales representative or the place where you purchased your machine m Use labels or transparencies that are designed for use in laser printers m If you are using special paper and the machine has problems feeding it from the paper tray try again using the manual feed slot mM You can use recycled paper in this machine Chapter 1 caution Do not use the following types of paper or envelopes they may cause a paper jam and damage your machine Do not use e Inkjet paper e Coated paper such as vinyl coated paper e Pre printed or highly textured paper or paper with an embossed letterhead e Label sheets that have had any labels removed e Paper that has been previously printed on e Paper that cannot be arranged uniformly when sta
85. e scanning the first page of a fax press Stop Exit to cancel the fax lf you getan Out of Memory message while scanning a subsequent page you will have the option to press Start to send the pages scanned so far or to press Stop Exit to cancel the operation Note Ifyou getan Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory you can send the fax in real time See Real Time Transmission on page 3 6 Setup Send Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings cover page contrast resolution overseas mode delayed fax timer polling transmission or real time transmission D If it is not illuminated in green press After each setting is accepted the LCD will ask if you want to enter more settings C Other Settings 5 D Press 1 to select more settings The LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings and go to the next step Chapter 3 Contrast If your document is very light or very dark you may want to change the contrast Use Light to send a light document Use Dark to send a dark document cp If it is not illuminated in green press D Load your document E Press Menu Set 2 2 1 Press A or W to select Auto Light or Dark Press Menu Set Fax Resolution After you load the documen
86. e XXXX is your model name from the Programs Group and then select User s Guide OR D Turn on your PC Insert the Brother CD ROM labeled Windows into your CD ROM drive D lf the model name screen appears click your model name If the language screen appears click your language The CD ROM main menu will appear FA Note If this window does not appear use Windows Explorer to run the setup exe program from the root directory of the Brother CD ROM Click Documentation Click the documentation you want to read e Quick Setup Guide Setup and Software Installation Instructions e User s Guide 2 or 3 manuals User s Guide for stand alone operations Software User s Guide and Network User s Guide MFC 7225N only e PaperPort User s Guide Document Management Software How to find Scanning instructions There are several ways you can scan documents You can find the instructions as follows Software User s Guide E How to scan using Windows in Chapter 2 For Windows 98 98SE Me 2000 Professional XP Windows NT Workstation Version 4 0 E Using ControlCenter2 0 in Chapter 3 For Windows 98 98SE Me 2000 Professional XP Windows NT Workstation Version 4 0 E Network Scanning in Chapter 6 Optional NC 2200w external wireless print scan server required PaperPort User s Guide E Instructions for scanning directly from ScanSoft PaperPort
87. e to receive fax calls automatically even if you lift the machine s handset or the handset of an extension or external phone When you see Receiving onthe LCD or when you hear chirps through the handset of an extension phone connected to another wall jack just replace the handset and your machine will do the rest Semi lets the machine receive the fax only if you ve answered it at the machine Note E If you ve set the feature to On but your machine does not automatically connect a fax call when you lift an external or extension phone handset press the Fax Receive code 51 At the machine lift the handset and then press Start E If you send faxes from a computer on the same phone line and the machine intercepts them set Easy Receive to Off E Selecting Off means you ll have to activate the machine yourself by pressing Start on the machine OR by pressing 5 1 if you are not at your machine See Operation from extension telephones on page A 4 If it is not illuminated in green press D Press Menu Set 2 1 3 Press A or F to select On Semi or Off Press Menu Set E Press Stop Exit Printing a reduced incoming fax Auto Reduction If you choose On the machine automatically reduces an incoming fax to fit on one page of Letter Legal or A4 size paper The machine calculates the reduction ratio by using the page size of the document and your Paper Size setting Menu Set 1 3
88. eaees 3 7 setting up Groups for cceseeeeeee seers 5 3 Brother accessories and supplies ccceeeeee ii Brother numbers ccccccsseeceeeeeeeeeeeeees Customer Service cccccsseseeeeeeeeeeeeeeeees fax back system ssnsssssneeenesrrrssrrrerrrnne ji Frequently asked questions FAQs product support ceeeeeeeeeeeeeeeaeeeeeeeees i Warranties cccecceseseseceeeeeseeeeeaeees ll IV VI C GANG MID aee A 3 DAIMHAISE sraton A 3 WIC VGINST E E E EA E A 3 Canceling Fax FOMVANOING scaena aaa 6 1 fax jobs IN Memory ssssssssssssnnssereeeenenn 3 8 jobs awaiting redial cc ceceeeeeee ee es 3 8 FORO eea 6 6 Cleaning Corona WINE svcccscncdncetonnedetieaascadecedecoues 11 24 CHUM UNI ccceeceececeecaeeeseeeeaeeeneees 11 17 laser scanner WINdOW cccceeeeee 11 22 scanner glass ccseeeceeeeeeeeeeeeeeeeees 11 22 ONG TOMES orire a E 1 13 Connecting extemal TAD peeceonneaiesa eiaa A 5 external telephone sssssesssesssreesrreerren A 5 two line external TAD or telephone A 8 Consumable items csseeeeeeeeeeeeeeees 5 8 Control panel overview a se 1 5 1 6 ControlCenter2 0 See Software User s Guide on the CD ROM Copy COMMAS scatasciocipacn acoacaaunncamoneneiecaaracgeatnenes 8 7 default Settings c ccceecseeeeeeeeeeees 8 7 Enlarge Reduce cccccssseceeeseeeeeeenees 8 3 enter Copy MOE
89. edial Pause enter your fax number followed by Press Menu Set For example press Redial Pause 18005551212 Remote Fax Options Press Stop Exit Note E You cannot change a Paging number or PIN remotely E f you have set Paging a backup copy of the received fax will automatically be printed at the machine Setting Fax Storage If you select Fax Storage your machine stores the received fax in the memory You will be able to retrieve fax messages from another location using the Remote Retrieval commands Press Menu Set 2 5 1 2 Press A or W to select Fax Storage Press Menu Set E Press Stop Exit Note If you have set Fax Storage a backup copy will automatically be printed at the machine Chapter 6 PC Fax Receive MFC 7220 and MFC 7225N only If you turn on the PC Fax Receive feature your machine will store your received fax in memory and send them to your PC automatically You can then use your PC to view and store these faxes Even if you have turned off your PC at night or on the weekend for example your machine will receive and store your faxes in its memory The LCD will show the number of stored faxes received for example PC Fax Msg 001 When you start your PC and the PC Fax Receiving software runs your machine transfers your faxed to your PC automatically To transfer the received faxes to your PC you must have the PC Fax Receiving software running on your P
90. eeeeceeseaueeseeeesasaeseeeeesaugeeeess 2 9 Changing the TX Lock PA SSWOMG ccccseeeceeeseeeeeeceeeeeeeseeeeeeeesuaeeeeeeaees 2 9 CUMIN TA LOCK Ol essien e Aa REEN 2 10 Tu rming TX Lock Off sosser n a E a 2 10 Memory Security FAX 2920 and MFC 7225N Omnly cccccccsseeeeeeeeeeaeeees 2 10 Setting up the password csceccececaseseeeceeeeeseeeeeeeeesesaeeseeeseseaueeeeeeseananes 2 11 Changing the Memory Security password sccecsseeeeeeeseeeeeeseaeeeeeees 2 11 Turning Memory Security On cccccccccseeeececeeesecesueeeeeesaeeeeeseaeseeeasaeees 2 11 Turning Memory Security off ccccccseeseececeseeeeesneeeeeeeseeeeeeeeauseeessaeees 2 11 STING LOCK srne ea E EEEE EE EEEE E E EEE 2 12 Setting UP the PASSWOM sasiaren a 2 12 Changing the Setting Lock password cccccceseeeeesseeeeeeeaneeeeeeeaeeeeeees 2 13 Taming Seting LOCK Oresa a 2 13 Turning Setting LOCK Off ccccecccccsseeeceeeseeeeeceaueeeeeseeseeeeeseaeseeeauaeeeeeanes 2 13 3 Setup Send How to enter Fax mode ccccccssccsssscccssceeseceeeeceeeesceeeseeeeseseeseeeuecseueeseuseseueeesaess 3 1 POW TON AN EE A E A E A E E EE E T 3 1 Manual QlalNG serere E a 3 1 OS OCG a DEN oes a E E E E TE EAS 3 1 Sneed DIINO eraran E EE EE 3 2 SE oa E E E E E E E A 3 2 FA REAA eepe ra E E E E 3 3 OO sr O a a E E E E ccotanedeneeans 3 3 Faxing from the ADF cceccccecssseeeceesseeeesaeeseeeesaaeeeeeeeaeeeeeeeaseeeesa
91. eeeeeeeeeeeeens 3 7 USNO GIOUDS assener 3 7 Group dial GNANGING esiseina annais 5 2 setting up Groups for Broadcasting ceccccececeeeeeeeeeeeeeeeees 5 3 One Touch dial CHANGING sessar n morass setting UP cceeecceeeeeceeeeeeeeeeeeeeeeaeeees USING sirens wngsusaciaseeeceunorcaes SPAC aeaoe Speed Dial changing sssssssssessssessrnsrrrerrrsrresrresrnne setting UP ssatewercscsasvnucisdeaxweronvessuncnavees SWAG aa E R Manual cc cccescececeseeeeeeseeeeeeeeeeeeeneeeees Redial Pause ccsevesicecsidcecssacedesewnnncdanawenecots Reducing COPIOS occai EEN INCOMING faxes as sesseesesenrssrrreerrnne Remote Retrieval aeea ACCESS code ou ee ee eececeeseeceseeveueeseeeevaneees commands sicecsicccceestesetacecivcneatocseswenanens getting your faxes cceeeeesseeeeeeseeeees Remote Setup See Software User s Guide on the CD ROM BS OS oscri e Caller ID List cvatucemcesisccumnetaonsmonctaaivienwa Fax Journal oo cece cececeeeeeeeeeeeeeeeeeneenees Journal Period ccceceeseeeeeeeeeeeeeeeeees Help List senecccttcenncuvaiennmmarecaisenmacaccacsmetnusieans how to print sssssessssssssserrsserrssrresrrrrrrene Network Configuration cccccseeeeee Quick Dial List ee ceee esse eee eeen eens Transmission Verification cceeeeee User Settings ccccsccccssseseeeeseeeeeees Resolution CODY See ee E eee fax Standard Fine SuperFine PRODI coar s
92. elsewhere it is easier to answer calls during the Ring Delay Changing the remote codes The preset Fax Receive Code is 51 The preset Telephone Answer Code is 51 If you want to you can replace them with your own codes ap If it is not illuminated in green press D Press Menu Set 2 1 4 Press A or to select On or off Press Menu Set Enter the new Fax Receive Code Enter the new Telephone Answer Code Press Menu Set 4 Press Menu Set Press Stop Exit Note E If you are always disconnected when accessing your external TAD remotely try changing the Fax Receive Code and Telephone Answer Code to another three digit code such as and 9 9 9 E Remote Codes might not work with some telephone systems Appendix A Connecting an external device to your machine Connecting an external telephone You can connect a separate telephone or telephone answering device directly to your machine as shown in the diagram below Connect the telephone line cord to the jack labeled EXT in the left of the machine Extension Telephone External Telephone When you are using an external phone the LCD shows Ext Tel in Use Connecting an external telephone answering device TAD Sequence You may choose to connect an external answering device However when you have an external TAD on the same telephone line as the machine the TAD answers all calls and the machine li
93. ep when you press a key or make an error Broadcasting The ability to send the same fax message to more then one location Caller ID A service purchased from the telephone company that lets you see the number or name of the party calling you Cancel Job Cancels a programmed job like Delayed Fax or Polling CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Coding method Method of coding the information contained in the document All fax machines must use a minimum standard of Modified Huffman MH Your machine is capable of greater compression methods Modified Read MR Modified Modified Read MMR and JBIG FAX 2910 FAX 2920 and MFC 7225N only if the receiving machine has the same capability Communication error or Comm Error An error during fax sending or receiving usually caused by line noise or static Compatibility group The ability of one fax unit to communicate with another Compatibility is assured between ITU T Groups Contrast Setting to compensate for dark or light documents by making faxes or copies of dark documents lighter and light documents darker Delayed Fax Sends your fax at a specified time later that day Distinctive Ring A subscriber service purchased from the telephone company that gives you another phone number on an existing phone line The Brother machine uses
94. ephone services that some telephone companies offer Note E If you have Voice Mail Call Waiting Call Waiting Caller ID RingMaster an answering service an alarm system or other custom features on your telephone line it may affect the way your machine works See Custom features on page 1 12 and Custom features on a single line on page 11 12 E Ifyou have Voice Mail on your phone line please read the following carefully Distinctive Ring Brother uses the term Distinctive Ring but different telephone companies have other names for this service such as SmartRing RingMaster Teen Ring Indent a Call or Indent a Ring What does your telephone company s Distinctive Ring do Your telephone company s Distinctive Ring service allows you to have more than one number on the same phone line If you need more than one phone number it is cheaper than paying for an extra line Each phone number has its own distinctive ring pattern so you will know which phone number is ringing This is one way you can have a separate phone number for your machine Note Please call your telephone company for availability and rates What does Brother s Distinctive Ring do The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new phone number on your line can just receive faxes Note You must pa
95. er One Touch Dialing Press the One Touch key of the location you want to call See Storing One Touch numbers on page 5 1 KA Note E FAX 2820 FAX 2910 and FAX 2920 only To dial One Touch numbers11 to 20 hold down Shift as you press the One Touch key E Shift is not available for MFC 7220 and MFC 7225N MFC 7220 and MFC 7225N FAX 2820 FAX 2910 and FAX 2920 Speed Dialing Press Search Speed Dial and then the three digit Soeed Dial number See Storing Speed Dial numbers on page 5 2 Search Speed Dial Three digit number KA Note If the LCD shows Not Registered when you enter the One Touch or Speed Dial number a number has not been stored at this location Setup Send Search You can search for names you have stored in the One Touch and Speed Dial memories Press Search Speed Dial and the navigation keys to search See Storing One Touch numbers on page 5 1 and Storing Speed Dial numbers on page 5 2 J Search Speed Dial y To search numerically To search alphabetically To search alphabetically you can use the dial pad to enter the first letter of the name you are looking for Chapter 3 Fax Redial If you are sending a fax manually and the line is busy press Redial Pause and then press Start to try again If you want to make a second call to the last number dialed you can save time by pressing Redial Pause and S
96. er potentially starting a fire Please carefully clean the toner dust with a dry lint free cloth and dispose of it according to local regulations Do NOT use flammable substances or any type of spray to clean the inside or outside of the machine Doing this may cause a fire or electrical shock caution Lightning and power surges can damage this product We recommend that you use a quality surge protection device on the AC power line and on the telephone line or unplug the cords during a lightning storm WARNING IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to people including the following Do not use this product near water for example near a bath tub wash bowl kitchen sink or washing machine in a wet basement or near a swimming pool Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning Do not use this product to report a gas leak in the vicinity of the leak Use only the power cord supplied with this machine SAVE THESE INSTRUCTIONS viii Quick Reference Guide Sending Faxes Automatic Transmission D If it is not illuminated in green press Load your document Enter the fax number using One Touch Speed Dial Search or the dial pad Press Start Storing numbers Storing One Touch Dial numbers
97. er cannot be D Pull out the drum unit and toner pulled out easily push down on the blue cartridge assembly tab with one hand as you gently pull out the paper with the other hand Close the back cover D Put the drum unit and toner cartridge assembly back into the machine Close the front cover 11 9 Paper is jammed inside the drum unit and toner cartridge assembly aD Open the front cover D Pull out the drum unit and toner cartridge assembly Hold down the lock lever on the left and pull the toner cartridge out of the drum unit Take out the jammed paper if there is any inside the drum unit Troubleshooting and routine maintenance 4 Put the toner cartridge back into the drum unit until you hear it lock into place If you put it in properly the lock lever will lift automatically 4 AY 2 Bon Put the drum unit and toner cartridge assembly back into the machine 11 10 Chapter 11 If you are having difficulty with your machine If you think there is a problem make a copy first If the copy looks good the problem is probably not your machine Check the chart below and follow the troubleshooting tips The Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed print and horizontal You probably had a bad connection
98. er driver or in the machine s Paper Type menu setting or use thinner paper than you are currently using Check the machine s environment because conditions such as high humidity can cause hollow print See Choosing a location on page 1 2 Clean the primary corona wire on the drum unit See Cleaning the corona wire on page 11 24 If the print quality has not improved install a new drum unit See Replacing the drum unit DR 350 on page 11 27 Clean the primary corona wire on the drum unit See Cleaning the corona wire on page 11 24 If the print quality has not improved install a new drum unit See Replacing the drum unit DR 350 on page 11 27 11 16 Chapter 11 Cleaning the drum unit 78 5 mm Dust paper powder glue and so on may stick to the surface of the photosensitive one drum OPC and cause black or white spots to appear on printed documents Make a few copies of a blank white sheet of paper See Making multiple copies White Spots on black text and on page 8 2 graphics at 3 1 in If you still see the spots on printed documents after making multiple copies clean 78 5 mm intervals the drum unit as follows l 1 Remove the drum unit and toner cartridge assembly and then remove the toner o cartridge from the drum unit i a 2 Position the print sample in front of the drum unit so you will know the exact position on the drum that is causing the poor print Black Spots at 3 1 in
99. ess A or to select On or Of Press Menu Set Press Stop Exit Toner Save You can conserve toner using this feature When you set Toner Save to On print appears lighter The default setting is Of D Press Menu Set 1 6 1 Press A or to select On or Of Press Menu Set Press Stop Exit Chapter 2 Sleep Time Setting the Sleep Time reduces power consumption by turning off the fuser inside the machine while it is idle You can choose how long the machine is idle from 00 to 99 minutes before it goes into sleep mode The timer is automatically reset when the machine receives a Fax or PC data or makes a copy The factory setting is 05 minutes While the machine is in sleep mode you will see Sleep on the LCD If you try to print or copy in sleep mode there will be a short delay while the fuser warms up to its working temperature D Press Menu Set 1 6 2 Use the dial pad to enter the length of time the machine is idle before it goes into sleep mode 00 to 99 OR To turn off sleep mode press Start and Options simultaneously Press A or V toselect off Press Menu Set O Press Stop Exit Note E f you want to turn off sleep mode press Start and Options simultaneously in Step 2 E Ifthe machine is in sleep mode when you change the Sleep Time the new setting will take effect the next time the machine copies prints or is turned off and on Setting the LCD Co
100. ess Menu Set to accept the displayed time OR Enter the time you want the fax to be sent in 24 hour format For example enter 19 45 for 7 45 PM Press Menu Set Press 1 to leave the paper document waiting in the ADF OR Press 2 to scan the document into the memory GY Note The number of pages you can scan into the memory depends on the amount of data that is printed on each page Delayed Batch Transmission Before sending the delayed faxes your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time D If it is not illuminated in green press D Press Menu Set 2 2 4 Press A or W to select On or Of f Press Menu Set Press Stop Exit Setting up Polled Transmit Polled Transmit is when you set up your machine to wait with a document so another fax machine can call and retrieve it Everyone who is involved in Polling needs to set up their machines for Polling Note m When someone polls your machine to receive a fax they pay for the call E If you poll someone s fax machine to receive a fax you pay for the call cD If it is not illuminated in green press Load your document Press Menu Set 2 2 6 Press A or to select On or Of Press Menu Set
101. etting Fax Storage cccceccecceseeeceeceaeeeeceeeeeseeseeeeeeeeseeeeeeeeeseauauseeeeeseaneeseeees 6 2 PC Fax Receive MFC 7220 and MFC 7225N only ccccsseeeeeceseeeeeeeenees 6 3 Turning off Remote Fax Options cccccceceeeseeeeeeeeeseeseeeeeeeeaeaeeeeeeeaeaneeeeeees 6 4 Changing Remote Fax Options cccccecceceeeeceeeeeeeeeeeaeeeeeeeeeesaeaeeeeeeessanaaes 6 4 Setting your Remote Access COdGC cc ccscsseeeeeeeeeeeeeceaeaueuseeeseeeeeeeeananenseeess 6 5 Remote FAC EO Ml araies sna aynainet sania bys antocta anceatateieennicaatar dined melanie tae taecenn deed enasintetuce eaeeeuaets 6 5 Using your Remote Access COde ccscececeeceeeeeeeeeeeeeaneeeeeeeeasaaeeeeeesanaases 6 5 Remote commands scuinsrtisncaaistindaunnsupdiiconsanitesiaions vase duals uhtcuuattdnencuacevenveeenes duet 6 6 Retrieving fax messages ccccccsecececeececeeeececeaeecesuaeeceaueeesseeeeesueeeeeageeesnaas 6 7 Changing your Fax Forwarding NUMD6ETL ccccccceseeeeeceeseeeeeseeeseeeesaseeees 6 7 F Printing reports Fax sengs and aCUVY seeren O EE a 7 1 Customizing the Transmission Verification Report c cccccsseseeeeeseeeeees 7 1 Setting the Journal Period ersero EE E 7 2 PONUNG VO DONS casera cecctanaaaneramtcasdactcenaa tenunaiet E E 7 2 FIO W TO OUI TE DOM eae E 7 2 xiii 8 Making copies USING TNE macnine AS a CODIEN oiccen eendi eE 8 1 Enter Copy MOdC ccccccesssseceececees
102. etting for next fax cceceeeeeeeeeee eens Ring Delay setting ccceeeeeeseeeeeeeees Index S Safety Instructions cccceeeeeeee es vii 10 4 Setting LOCK serrin a 2 12 Setup Date and TIME ccceececeeeeeeeeeeeeeeeeaes 2 1 Station ID fax header entering text ee eeeceeeeeeeeeeeeeeeees 2 2 Shipping the machine sseeee 11 20 Sleep Time cccceseececceesseececeeeseesesaeeeess 2 8 Speed Dial CHANIGING esses 5 2 setting UP ccseeecesssccessccensceeneeeeneeees 5 2 USING reteset S 3 2 T TAD telephone answering device extemal eee eee ee 4 1 A 5 A 8 GONMECHIAG lt scscchicccateccdienecausceceteanoaeds A 5 A 6 receive mode ccccseeecceeeceeeseeeneeeenees 4 1 recording OGM ccceceesesseseeeeeeeeenes A 7 with two line jack seeessssssssssrrssereeen A 8 Text entering cccceeeeceseeeeeeeeeeneeees B 11 special characters ccseceeseeeeeeeees B 11 Toner cartridge replacing ssssssssssssseessssessrressreesnrrenne 11 24 Troubleshooting cccceeeeceeeeeeeeeeeeee 11 1 document JAM ccceeeceeseeeeeeeeeeeeeeaeees 11 7 error messages on LCD 00068 11 1 if you are having difficulty INCOMING CANIS costicssctorscenacanetieccecer 11 12 paper handling cecceeeeeeeeeeeees 11 14 paper Jani caevestecccnity ecetereneceaccanncean 11 7 phone line cececeeeeeeeeeeeeeeeeeeeeeaes 11
103. eving fax messages You can call your machine from any touch tone phone and have your fax messages sent to a fax machine ap Dial your fax number When your machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages As soon as you hear two short beeps use the dial pad to press 9 6 2 o Wait for the long beep and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by up to 20 digits FA Note You cannot use and as dial numbers However press if you want to store a pause Hang up after you hear your machine beep Your machine will call the other fax machine which will then print your fax messages Changing your Fax Forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone Dial your fax number D When your machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages When you hear two short beeps use the dial pad to press 9 5 4 o Wait for the long beep and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded followed by up to 20 digits Press 9 0 to reset the machine you have finished Note You cannot use and as di
104. f the machine closed Change Drum Soon The drum unit is near the end of its life Use the drum unit until you have a print quality problem then replace the drum unit with a new one See Replacing the drum unit DR 350 on page 11 27 Poor phone line quality caused a Send the fax again or connect the machine to another communication error telephone line If the problem continues call the telephone company and ask them to check your phone line Connection Fail You tried to poll a fax machine that is Check the other fax machine s polling setup not in Polled Waiting mode Cooling Down The temperature of the drum unit or You must wait 20 minutes for it to cool Wait for a while toner cartridge is too hot The machine will pause its current print job and go into cooling down mode During the cooling down mode you will hear the cooling fan running while the display on the machine shows Cooling Down andWait for a while The front cover is not completely Close the front cover of the machine closed 11 1 Troubleshooting and routine maintenance ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Data Remaining Print data is left in the machine s Re start printing from your computer memory MFC 7220 and MFC 7225N only Press Job Cancel The machine will cancel the job oa data is left in the machine s and clear it from the memory memory The USB or Parallel cable was Try to print again unplugged while
105. face that is free of vibration and shocks such as a desk Put the machine near a telephone wall jack and a standard grounded AC power outlet Choose a location where the temperature remains between 50 F and 90 5 F 10 C and 32 5 C caution Avoid placing your machine in a high traffic area Do not place the machine near heaters air conditioners water chemicals or refrigerators Do not expose the machine to direct sunlight excessive heat moisture or dust Do not connect your machine to an AC power outlet controlled by wall switches or automatic timers Disruption of power can wipe out information in the machine s memory Do not connect your machine to an AC power outlet on the same circuit as large appliances or other equipment that might disrupt the power supply E Avoid interference sources such as speakers or the base units of cordless phones Chapter 1 How to access the complete User s Guide MFC 7220 and MFC 7225N only This User s Guide does not contain all the information about the machine such as how to use the advanced features of the Fax Printer Scanner PC Fax and Network When you are ready to learn detailed information about these operations read the complete User s Guide located in the Documentation section of the CD ROM GY Note Network is not available for MFC 7220 To view Documentation For Windows From the Start menu select Brother MFL Pro Suite MFC XXXX wher
106. geeeeessaaees 3 3 A tomatie transmisso ssetscctveate cies vccaemeds ecoewans secupadcervenwaties Wet ates ecautetcnecess 3 3 Manual tranSMISSION c cccceeeccsseeeseeeeneeeeueeeeseeeeaeeeeeeeeeaaeeeaeeeesaeeesaeeesaneees 3 3 Sending a fax at the end of a conversation ccceceeeeeeeeeeeaeeeeeeeeeeeaneeseeess 3 4 Out Of Memory message cceeececce cee eeseeeececeaueeeceeceaeeeeeeeeeesaaeaseeeeeesaaeneseess 3 4 Basio senang ODS AU OS sa teeteetenc peers epee tei cea ane a e 3 4 Sending faxes USING multiple settings cece e cece eeeeeeeeeeeaeeeeeeeeeeeaneeeeeeeeaes 3 4 OS aE E T E A A E E TE E A 3 5 Fax RESOUNO sessioissa 3 5 A CC e E E E E a 3 6 Real Time TranSMiSSion ccccccccsscsssscsssscecssceceeceseeceeeeeeseeseseeseseusesseeessueesees 3 6 OAC CAS ING ea A E E 3 7 Checking job status ccc ceccceceseeeeeeeeeceeeeeeeeeeeaeeeeeeeaeeeeeeeeeesasaeeeeesesaaageeeess 3 8 Canceling a tax IMP FOGl CSS sses a EEEE EE Re 3 8 Canceling a scheduled job ccc cecsceseeeeeeeeeeeeeecaeeneseeeeeeeeeesesauanseaeeeeeeeeneesaas 3 8 Advanced sending operations ccsecccssecesssseeesesetecceeeessssecensseeecaeeesssseeeseetess 3 9 Composing the electronic Cover Page ccccsesscecceseeneeeeeeeeaeeseeeeeesaneeeeeees 3 9 Composing your OWN COMMentS csececeeeeseeeeeeeeeeeaueeeeeeeeeeeaeeeeeeeeanenes 3 9 Cover page for the next fax only ssnessenssserenrersserrrrrrrerrrnrrrsnrrr
107. h menu level by pressing the arrow for the direction you want A or V Select an option by pressing Menu Set when that option appears on the LCD The LCD will then show the next menu level Press A or W to scroll to your next menu selection Press Menu Set When you finish setting an option the LCD shows Accepted A a a Select amp Set Select amp Set Stop Exit to exit Menu to accept 1 General 1 Mode Timer Setup FAX 2820 FAX 2910 and FAX 2920 only 1 Mode Timer MFC 7220 and MFC 7225N only 2 Paper Type Thin Plain Thick Thicker Transprncy Recycled 3 Paper Size A4 Letter Legal Executive A5 A6 B5 B6 _ 2 Beeper 3 Speaker FA Note The factory settings are shown in Bold Sets the time to return to Fax mode Sets the time to return to Fax mode Sets the type of paper in the paper tray Sets the size of the paper in the paper tray Adjusts the ring volume Adjusts the volume level of the beeper Adjusts the speaker volume Appendix B A A Stop Exit amp JO a py y F Select amp Set Select amp Set to accept to exit 1 General 4 Volume 4 Handset Adjusts the handset Setup Continued volume Continued 5 Volume On For the hearing impaired Amplify Permanent you can set the volume to Temporary the Vol Amplify On off setting on a permanent or temporary basis 5 Auto On Changes for
108. hange the number to 555 7001 you could press One Touch key 1 and then press 7001 using the dial pad Quick Dial numbers and dialing options Pause Press Redial Pause to insert a 3 5 second pause between numbers If you are dialing overseas you can press Redial Pause as many times as needed to increase the length of the pause Tone or Pulse For Canada only If you have a Pulse dialing service but need to send Tone signals for example for telephone banking follow the instructions below If you have Touch Tone service you will not need this feature to send tone signals ap Lift the handset Press Any digits dialed after this will send tone signals When you hang up the machine will return to the Pulse dialing service Remote Fax Options Setting Remote Fax Options Note mM You can only use one remote fax option at a time Fax Forwarding OR Paging OR Fax Storage OR PC FAX Receive OR Off MFC 7220 and MFC 7225N only E If received faxes are still in the machine s memory when you change the remote fax options an LCD question will appear See Changing Remote Fax Options on page 6 4 Setting up Fax Forwarding When you select Fax Forward your machine stores the received fax in the memory The machine will then dial the fax number you ve programmed and forward the fax message Press Menu Set 2 5 1 D Press A or W to select Fax Forward Press Menu Set The
109. hat meets the recommended specifications See About paper on page 1 8 Check the machine s environment high temperatures and high humidity can increase the amount of background shading See Choosing a location on page 1 2 Install a new toner cartridge See Replacing the toner cartridge TN 350 on page 11 24 Clean the primary corona wire on the drum unit See Cleaning the corona wire on page 11 24 If the print quality has not improved install a new drum unit See Replacing the drum unit DR 350 on page 11 27 Make sure you use paper that meets our specifications Rough surfaced paper or thick print media may cause this problem Make sure that you choose the appropriate media type in the printer driver or in the machine s Paper Type menu setting See About paperon page 1 8 and Basic tab in the Software User s Guide on the CD ROM Install a new drum unit See Replacing the drum unit DR 350 on page 11 27 Make sure that you use paper that meets our specifications Rough surfaced paper may cause the problem See About paperon page 1 8 Clean the primary corona wire and the drum unit See Cleaning the corona wire on page 11 24 and Cleaning the drum unit on page 11 17 If the print quality has not improved install a new drum unit See Replacing the drum unit DR 350 on page 11 27 Make sure that you use paper that meets our specifications See About paperon page 1 8 Choose Thick paper mode in the print
110. he Paper Type To get the best print quality set the machine for the type of paper you are using D Press Menu Set 1 2 Press A or W to select Plain Thin Thick Thicker Transprncey Transparency or Recycled Recycled Paper Press Menu Set Press Stop Exit KA Note m The machine ejects paper with printed surfaces face down onto the output paper tray in the front of the machine When you use transparencies or labels remove each sheet immediately to prevent smudging or paper jams mM You can select Transprncy Transparency in Step 2 only if Letter Legal or A4 paper size was selected as the paper size Menu Set 1 3 See Setting the Paper Size on this page Setting the Paper Size You can use eight sizes of paper for printing copies Letter Legal A4 B5 A5 B6 A6 and Executive and three sizes for printing faxes Letter Legal and A4 When you change the size of paper you load in the paper tray you will need to change the paper size setting at the same time so your machine can fit an incoming fax or a reduced copy on the page KA Note If you selected Transprncy Transparency as the paper type Menu Set 1 2 you will only be able to select Letter Legal orA4 size paper in Step 2 Press Menu Set 1 3 D Press A or W to select Letter Legal A4 A5 A6 B5 B6 Or Executive Press Menu Set Press Stop Exit Setting the Ring Volume You can turn the ring Of or you
111. he following operations are available E Receiving faxes into memory limited by memory capacity E Fax Forwarding if Fax Forwarding was already on E Paging if Paging was already on m Remote Retrieval if Fax Storage was already on While Memory Security is on the following operations are NOT available Sending faxes Printing received faxes Receiving telephone calls Making telephone calls Copying PC printing MFC 7225N only Scanning MFC 7225N only Note E To print the faxes in memory turn off Memory Security E MFC 7220 and MFC 7225N only You must turn off PC Fax Receive before you can turn on Memory Security See Turning off Remote Fax Options on page 6 4 Setting up the password GY Note E If you have already set the password you will not need to set it again E If you forget the Memory Security password please call Brother Customer Service See Brother numbers on page i GD Press Menu Set 1 8 1 Enter a four digit number for the password Press Menu Set If you are entering the password for the first time the LCD shows verify Re enter the password Press Menu Set 4 Press Stop Exit Changing the Memory Security password D Press Menu Set 1 8 1 D Press A or W to select Set Password Press Menu Set Enter the registered four digit password Press Menu Set Enter a four digit number for the new password Press Menu Set G If the LCD s
112. he front cover Remove the telephone line cord ADF document output support handset and handset curled cord Wrap the machine in the plastic bag and place it in the original carton with the original packing material 11 20 Chapter 11 Pack the drum unit and toner cartridge Routine maintenance assembly AC cord and printed materials in the original carton as shown below caution The drum unit contains toner so handle it carefully If toner scatters and your hands or clothes get dirty immediately wipe or wash it off with cold water Cleaning the outside of the machine caution m Use neutral detergents Cleaning with volatile liquids such as thinner or GY Note benzine will damage the outside surface of the machine m Do not use cleaning materials that contain ammonia If you are returning your machine to Brother as part of the Exchange Service pack only the machine Keep all separate parts and printed materials to use with your Exchange E Do notuse isopropyl alcohol to remove machine dirt from the control panel It may crack the panel 11 Close the carton and tape it shut GD Pull the paper tray completely out of the machine 11 21 2 Wipe the outside of the machine with a soft cloth to remove dust Remove anything that is stuck inside the paper tray o Wipe the inside of the paper tray with a soft cloth to remove the dust Re load the paper
113. heeamersindeusnieeisaceseceeee 2 1 DEMING Te Station 1D senuis E E E U 2 2 Genial UD eee E E 2 3 Setting the Mode Timer FAX 2820 FAX 2910 and FAX 2920 only 2 3 Setting the Mode Timer MFC 7220 and MFC 7225N onlly 2 c0ss000e 2 3 Setting the Paper Type cceccccessccesseeeescececeeeeesccssesceesesecsseeeeessceensenees 2 4 Setting the Pap r SIZE cerei ne 2 4 Setting the Ring VolUME eserse aiaia a a iiaia 2 5 Setting the Beeper VOIUME cccccsssecceceeeeeeesseeeecauseeeeeeueeeeeseauseeeesaeeeees 2 5 Setting the Speaker VOIUMEC cccccccesessececeeceeeseseeceeaeaueceeeeesauaeeeeeeeesanaaees 2 5 Setting the Handset VOlUMG cccccsceececeeseeeceseeeeeecaeeseeeeesueeeeeseauseeeesaeeees 2 6 Choosing the Handset Volume For Volume Amplify ccccsesceeeseeeeees 2 6 Setting Volume Amplify ccccccccccecececeseeeeceeceseseseeeeeaeeuseeeeeesasaeeeeeeeesananees 2 7 Turning on Automatic Daylight Savings Time ccccccssseeeeeeeeeeeseeeeeeeeens 2 7 TOTS SAS cts cena se E E E A 2 7 PISS TIRING aee asctace ce ace E casas etossaasn ee uecmnandesdesaasecusedeneuds 2 8 Setting the LCD Contrast cccccccccccesesesseeeceeceeeseeeeeeeaeeueeseeeesaeeeeeeeeeesanaaess 2 8 Xi BNE E E onset paaetan alison eats AS 2 9 TX Lock FAX 2820 FAX 2910 and MFC 7220 only cccccssseeeeeeeeeaeeees 2 9 Setting UP the pass WO cccccccceceseseeceecese
114. his warranty does not cover 1 Physical damage to this Product 2 Damage caused by improper installation improper or abnormal use misuse neglect or accident including but not limited to transporting this Product without the proper preparation and or packaging 3 Damage caused by another device or software used with this Product including but not limited to damage resulting from use of non Brother brand parts and Consumable and Accessory Items 4 Consumable and Accessory Items that expired in accordance with a rated life and 5 Problems arising from other than defects in materials or workmanship 6 Normal Periodic Maintenance Items such as Paper Feeding Kit Fuser and Laser Units This limited warranty is VOID if this Product has been altered or modified in any way Including but not limited to attempted warranty repair without authorization from Brother and or alteration removal of the serial number What to do if you think your Product is eligible for warranty service Report your issue to either our Customer Service Hotline at 1 800 284 4329 for Fax MFC and DCP and 1 800 276 7746 for Printers or to a Brother Authorized Service Center within the applicable warranty period Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U S For the name of local Brother Authorized Service Center s call 1 800 521 2846
115. hows verify re enter the new password Press Menu Set Press Stop Exit Getting started Turning Memory Security on ap Press Menu Set 1 8 1 Press A or W to select Set Security Press Menu Set O Enter the registered four digit password Press Menu Set The machine goes offline and the LCD shows Secure Mode Note If there is a power failure the data in the memory will remain for up to 4 days Turning Memory Security off aD Press Menu Set Enter the registered four digit password 2 Memory Security is automatically turned off and the LCD shows the date and time FA Note If you enter the wrong Password the LCD shows wrong Password and stays offline The machine will stay in Secure Mode until the registered password is entered Chapter 2 Setting Lock Setting Lock lets you prevent unauthorized access to the machine settings While Setting Lock is On the following operations are NOT available without password m Date amp Time E Station ID E Set Quick Dial One Touch Dial Speed Dial and Setup Groups Mode Timer Paper Type Paper Size Volume Auto Daylight Ecology Toner Save and Sleep Time LCD Contrast Security TX Lock or Memory Security and Setting Lock Setting up the password AY Note E Ifyou have already set the password you will not need to set it again E If you forget the Setting Lock password please call Brother Customer Service See
116. ications and printed materials are subject to change without prior notice Specifications Scanner MFC 7220 and MFC 7225N only Color Monochrome TWAIN Compliant WIA Compliant Resolution Document Size Scanning Width Gray Scale Monochrome Yes Windows 98 98SE Me 2000 Professional XP Windows NT Workstation Version 4 0 Mac OS 9 1 9 2 Mac OS X 10 2 4 or greater Yes Windows XP Up to 1200 x 1200 dpi interpolated Up to 200 x 400 dpi optical ADF Width 5 8 to 8 5 in 147 3 to 215 9 mm ADF Height 3 9 to 14 in 100 to 356 mm Max 8 5 in 215 9 mm 256 levels Printer not available for FAX 2910 Emulations Printer Driver Resolution Print Quality Print Speed First Print Brother Printing System for Windows PCL6 and BR Script PostScript Level 3 MFC 7225N only Support for Windows 98 98SE Me 2000 Professional XP Windows NT Workstation Version 4 0 driver Support for Mac OS 9 1 9 2 Mac OS X 10 2 4 or greater Up to 1200 x 600 dots per inch dpi HQ1200 up to 2400 x 600 dpi MFC 7225N only Normal printing mode Economy printing mode save toner usage up to 14 pages minute A4 size For FAX 2820 and FAX 2920 up to 15 pages minute letter size For FAX 2820 and FAX 2920 up to 20 pages minute letter size For MFC 7220 and MFC 7225N Based on Brother standard pattern Does not include the time it takes to feed the paper Less than 10 seconds
117. ices advmsniiutetaaieenedecesoanmetain A 2 Drum Unit cleaning cccseceeeeeeeeeeeeeeeeees 11 17 11 24 replacing ssssssssossseessrresrrresreserssrenn 11 27 Dual ACCESS c cccceeecseeeceeeceseeceeeeeseees 3 6 E ECM Error Correction Mode 1 13 Equalization cccecceeeeeeeeeeneeeeeeeeeaees 11 20 Error messages on LCD 000ceeeees 11 1 COMM ETOT socian 11 1 No Paper Fed cccccececeeseeeeeeeeeeeees 11 3 Not Registered cccccsseeeeeeeeeeeeeeees 3 2 Out of Memory asannnnoonnennnneennnnnnnennennnn 11 4 while scanning a document 8 7 Unable to Init eeeeceeeeeeeeeeeeeees 11 5 Unable to Print 2 0 0 ccceeeeeeeeeeeeeeees 11 5 Unable to Scan cececcesseeeeeeeeneeeeees 11 5 Extension telephone USING 0000 A 4 External telephone connecting A 5 E Fax codes CNAG ees 6 5 A 5 Fax Receive Code ceeeeeeeeeee 4 3 A 4 Remote Access Code c seseeeeeees 6 5 Telephone Answer Code 0 0008 A 4 Fax Forwarding Changing remotely c ceceeeeees 6 6 6 7 programming a NUMbET 6ceeeee 6 1 FAX StOraQGe caiene 6 2 printing from Memory ceeeeeeeeeeee ees 4 5 tUNINO ON ecenin 6 2 Fax stand alone receiving cccceeeeceseeceeseceneeseseeeeaeeeeaees 4 1 at the end of a conversation 4 4 Index compatibility cceeceeeeeeeeeeeeees 11 20
118. imates Because we have no control over the many factors that determine the actual drum life we cannot guarantee a minimum number of pages that will be printed by your drum 11 27 1 WARNING AN Just after you have used the machine some internal parts of the machine are extremely HOT So please be careful D Open the front cover and pull out the drum unit and toner cartridge assembly caution To prevent damage to the printer from static electricity do not touch the electrodes shown below 2 Hold down the lock lever on the left and pull the toner cartridge out of the drum unit KA Note Discard the used drum unit according to local regulations keeping it separate from domestic waste Be sure to seal the drum unit tightly so toner powder does not spill out of the unit If you have questions call your local waste disposal office caution Wait to unpack the new drum unit until immediately before installing it Place the old drum unit into the plastic bag O Unpack the new drum unit 4 Reinstall the toner cartridge into the new drum unit If you put it in properly the lock lever will lift automatically Troubleshooting and routine maintenance Install the drum unit and toner cartridge assembly in the machine 6 Press Options Replace Drum T Yes 2 No To confirm you are installing a ne
119. in 1 fi Note The factory settings are shown in Bold After you choose your settings by pressing Menu Set the LCD shows Set temporarily Press Start if you have finished choosing settings Chapter 8 Enlarging or reducing the copied image You can select the following enlargement or reduction ratios Auto sets the machine to calculate the reduction ratio that fits the size of your paper Custom 50 2003 allows you to enter a ratio from 50 to 200 Options P and A or W to select Enlarge Reduce 78 LGL LTR 97 LTR A4 Press Copy to illuminate it in green D Load your document Use the dial pad to enter the number of copies you want up to 99 E Press Options and A or to select Enlarge Reduce Press Menu Set Press A or F to select the enlargement or reduction ratio you want Press Menu Set OR Use the dial pad to enter an enlargement or reduction ratio from 502 to 200 Press Menu Set For example press 5 3 to enter 53 6 Press Start AY Note 7 Special Copy Options 2in1 P 2in1 L 4in1 P or 4in1 L are not available with Enlarge Reduce Quality You can select the copy quality The default setting is Auto Auto Suitable for documents that contain both text and photographs Text Suitable for documents containing only text Photo Suitable for copying photographs Press Copy to illuminate it in green Load your documen
120. ists your Network settings How to print a report Press Reports D Press A or to select the report you want Press Menu Set OR Enter the number of the report you want to print For example press 2 to print the Help List Using the machine as a copier You can use your machine as a copier making up to 99 copies at a time Enter Copy mode Before making copies make sure that Copy is illuminated in green If it is not press Copy to enter Copy mode The default setting is Fax mode You can change the number of seconds or minutes that the machine stays in Copy mode See Setting the Mode Timer FAX 2820 FAX 2910 and FAX 2920 only on page 2 3 or Setting the Mode Timer MFC 7220 and MFC 7225N only on page 2 3 cor N The LCD shows the default copy setting a Copy Ratio Quality No of Copies The printable area of your machine begins at approximately 0 16 in 4 mm from both sides and 0 12 in 8 mm from the top or bottom of the paper 0 16 4mm l Unprintable area 0 12 3 mm FA Note This printable area shown above is for a single copy or a 1 in 1 copy using Letter or Legal size paper The printable area changes with the paper size Making a single copy Press Copy to illuminate it in green D Load your document See Load document on page 1 7 amp Press Start Chapter 8 Making multiple copies Press Copy to illuminate it in green
121. itch and then turn it on again If the error message continues leave the machine for several minutes and try it again For FAX 2920 and MFC 7225N Turn off the machine s power switch and then turn it on again If the error message continues leave the machine for several minutes and then try it again The machine can be turned off for up to 4 days without losing faxes stored in the memory The toner cartridge is not installed Reinstall the toner cartridge properly The machine is out of paper or paper is Refill the paper in the paper tray and then press Start not properly loaded in the paper tray OR Remove the paper and load it again and then press Start No Response Busy The number you dialed does not Verify the number and try again answer or is busy Not Registered You tried to access a One Touch or Set up the One Touch or Speed Dial number Speed Dial number that is not See Storing One Touch numbers on page 5 1 and programmed Storing Speed Dial numbers on page 5 2 11 3 Troubleshooting and routine maintenance ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Out of Memory The machine s memory is full Fax sending or copy operation in progress Press Start to send or copy the scanned pages OR Press Stop Exit and wait until the other operations in progress have finished and then try again OR Clear the faxes from the memory See Out of Memory message on page 8 7 Printing opera
122. iving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or send a fax by pressing 51 and Start Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a resonant or loud voice You may try omitting this pause but if your machine has trouble receiving then you must re record the OGM to include it J Appendix A Special line considerations Roll over phone lines A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy The calls are usually passed down or rolled over to the next available phone line in a preset order Your machine can work in a roll over system as long as it is the last number in the sequence so the call cannot roll away Do not put the machine on any of the other numbers when the other lines are busy and a second fax call is received the fax call would be transferred to a line that does not have a fax machine Your machine will work best ona dedicated line Two line phone system A two line phone system is nothing more than two separate phone numbers on the same wall outlet The two phone numbers can be on separate jacks RJ11 or combined into one jack RJ14 Your machine must be plugged into an RJ11 jack RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires black red
123. le can walk on the cord If an extension cord is used with this product make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also make sure that the total of all products plugged into the AC power outlet does not exceed 15 amperes USA only Do not place anything in front of the machine that will block received faxes Do not place anything in the path of received faxes Wait until pages have exited the machine before picking them up Never push objects of any kind into this product through cabinet slots since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock Never spill liquid of any kind on the product Do not attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and other risks and may void your warranty Refer all servicing to a Brother Authorized Service Center For the location of your nearest Brother Authorized Service Center please call In USA 1 800 284 4357 or In Canada 1 877 BROTHER 14 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following conditions e When the power cord is damaged or frayed e f liquid has been spilled into the product e f the product has been exposed to rain or water e f the product does not opera
124. ll print and graphs Gray scale The shades of gray available for copying and faxing photographs Group number A combination of One Touch and Speed Dial numbers that are stored in a One Touch key or Speed Dial location for Broadcasting Handset Volume Volume setting for the handset Help list A printout of the complete Menu table that you can use to program your machine when you do not have the User s Guide with you Journal Period The pre programmed time period between automatically printed Fax Journal Reports You can print the Fax Journal on demand without interrupting the cycle LCD liquid crystal display The display screen on the machine that shows interactive messages during On Screen Programming and shows the date and time when the machine is idle Manual fax When you lift the handset or press Hook Hold so you can hear the receiving fax machine answer before you press Start to begin sending Menu mode Programming mode for changing your machine s settings OCR optical character recognition MFC 7220 and MFC 7225N only The bundled ScanSoft OmniPage software application converts an image of text to text you can edit One Touch Keys on the machine s control panel where you can store numbers for easy dialing FAX 2820 FAX 2910 and FAX 2920 only You can store a second number on each key if you press Shift and the One Touch key together Out of Paper Reception Receives faxe
125. mbers for Groups access codes or credit card numbers you can broadcast faxes to as many as 260 MFC 7220 and MFC 7225N or 270 FAX 2820 FAX 2910 and FAX 2920 different numbers The available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting If you broadcast to the maximum numbers available you will not be able to use Dual Access and Delayed fax Enter the long dialing sequence numbers as you would normally but remember that each One Touch and Speed Dial number counts as one number so the number of locations you can store becomes limited See Access codes and credit card numbers on page 5 4 If the memory is full press Stop Exit to stop the job or if more than one page has been scanned press Start to send the portion that is in the memory Checking job status Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD shows No Jobs Waiting D Press Menu Set 2 6 If you have more than one job waiting press A or W to scroll through the list Press Stop Exit Canceling a fax in progress If you want to cancel a fax while the machine is scanning dialing or sending it press Stop Exit Setup Send Canceling a scheduled job You can cancel a fax job that is stored and waiting in the memory D Press Menu Set 2 6 Any jobs that are waiting will appear on the LCD If you have more than one
126. memory before sending Then as soon as the phone line is free the machine will start dialing and sending If the memory is full the machine will send the document in real time even if Real Time TX is set to Off Sometimes you may want to send an important document immediately without waiting for memory transmission You can set Real Time TX to On for all documents or Next Fax OnoOrNext Fax Off forthe next fax only D If it is not illuminated in green press Press Menu Set 2 2 5 O To change the setting press A or W to select On Next Fax On Next Fax Off or Off Press Menu Set Chapter 3 Broadcasting Broadcasting is when the same fax message is automatically sent to more than one fax number You can include Groups One Touch Speed Dial numbers and up to 50 manually dialed numbers in the same broadcast Press Menu Set between each of the numbers Use Search Speed Dial to help you choose the numbers easily To set up Group dial numbers see Setting up Groups for Broadcasting on page 5 3 After the broadcast is finished a Broadcast Report will be printed to let you know the results D If it is not illuminated in green press Load your document 3 Enter a number using One Touch Speed Dial a Group number Search or manual dialing using the dial pad Press Menu Set O After you have entered all the fax numbers press Start FA Note If you did not use up any of the nu
127. ment is completely confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operation Important information Furs Foguenons U S Food and Drug Administration FDA has implemented regulations for laser products manufactured on and after August 2 1976 Compliance is mandatory for products marketed in the United States One of the following labels on the back of the machine indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States Manufactured BROTHER TECHNOLOGY SHENZHEN LTD NO6 Gold Garden Ind Nanling Buji Rong Gang Shenzhen China This product complies with FDA performance standards for laser products except for deviations pursuant to Laser Notice No 50 dated July 26 2001 Manufactured Brother Industries Vietnam Ltd Phuc Dien Industrial Zone Cam Phuc Commune Cam giang Dist Hai Duong Province Vietnam This product complies with FDA performance standards for laser products except for deviations pursuant to Laser Notice No 50 dated July 26 2001 Use of controls adjustments or performance of procedures other than those specified in this manual may result in hazardous invisible radiation exposure Internal laser radiation Max Radiation Power 5 mW Wave Length 770 810nm Laser Class Class 3B 10 3 Chapter 10 Important safety instructions Read all of these
128. mitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual To program this information into your machine see Setting the Date and Time on page 2 1 and Setting the Station Don page 2 2 General Setup Setting the Mode Timer FAX 2820 FAX 2910 and FAX 2920 only The machine has two temporary mode keys on the control panel Fax and Copy You can change the number of seconds or minutes the machine takes after the last Copy operation before it returns to Fax mode If you select of the machine stays in the mode you used last Fax Copy D Press Menu Set 1 1 Press A or W to select 0 Sec 30 Secs 1 Min 2 Mins 5 Mins or Off Press Menu Set Press Stop Exit Getting started Setting the Mode Timer MFC 7220 and MFC 7225N only The machine has three temporary mode keys on the control panel Fax Scan and Copy You can change the number of seconds or minutes the machine takes after the last Scan or Copy operation before it returns to Fax mode If you select of the machine stays in the mode you used last Fax Scan Copy D Press Menu Set 1 1 D Press A or W to select 0 Sec 30 Secs 1 Min 2 Mins 5 Mins or JIT Press Menu Set O Press Stop Exit Chapter 2 Setting t
129. n the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 06 is a REN of 0 6 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact Brother Customer Service See Brother numbers on page i If the equipment is causing harm to the telephone network the
130. n dial by pressing one key and Start Stores Speed Dial numbers so you can dial by pressing only a few keys and Start 3 Setup Sets up a Group number 5 3 Groups for Broadcasting 1 Transmission On On Image Off Off Image 2 Journal Every 7 Days Period Every 2 Days Every 24 Hours Every 12 Hours Every 6 Hours Every 50 Faxes Off 1 Fwd Page Store Off Fax Forward Paging Fax Storage PC Fax Receive MFC 7220 and MFC 7225N only Backup Print 2 Remote Access 3 Print Fax Prints incoming faxes stored in the memory The factory settings are shown in Bold Initial setup for Transmission Verification Report and Fax Journal Sets the machine to forward fax messages to call your pager or to store incoming faxes in the memory so you can retrieve them while you are away from your machine The PC Fax Receive option on MFC models allow you to send faxes to your PC If you selected Fax Forward or PC Fax Receive you can turn on the safety feature Backup Print You must set your own code for Remote Retrieval Stop Exit to exit gt oF Saal Select amp Set 2 Fax 6 Remaining Continued Jobs Select amp Set Normal Basic 0 Miscellaneous 1 Compatibility For FAX 2820 and MFC 7220 1 Compatibility For FAX 2910 FAX 2920 and MFC 7225N 2 Distinctive 3 Caller ID 1 Internal Font 2 Configuration FA Note The factory settings
131. n the paper tray please remember the following E Check that the paper is flat in the tray and below the maximum paper mark and that the paper guides are touching the sides of the paper stack m The side to be printed on must be face down To load paper or other media in the manual feed slot You can load envelopes and special print media one at a time into this slot Use the manual feed slot to print or copy on labels envelopes or thicker paper Slide the paper guides to fit the paper size D Using both hands put the one sheet of paper in the manual feed slot until you feel the front edge of the paper touch the paper feed roller Let go of the paper when you feel the machine feed the paper in a short distance KA Note _ When you put paper in the manual feed slot please remember the following m The side to be printed on must be face up E Putthe leading edge top of the paper in first and push it gently into the slot m Make sure that the paper is straight and in the proper position on the manual feed Slot If it is not the paper may not be fed properly resulting in a skewed printout or a paper jam E Do not put more than one sheet or envelope in the manual feed slot at a time or you may cause the machine to jam About fax machines Custom features Do you have Voice Mail on the phone line If you have Voice Mail on the phone line where you will install your new machine there is a
132. ndset cccseeeeseeeeeeeeeaeeeeseeeeeaeeeeaeeesaeeesaaes A 5 Changing the remote codes cccccsssseeceseecececeueeeeceanseeeeseaaseeeesueeeeesagaaes A 5 Connecting an external device to your MACNING ccccceeseeeeeceeeeeeeseeeeeeeeeees A 5 Connecting an external telephone c ccsecececssseeecceesseeeeceaeeeeseseseeeesaeeaes A 5 Connecting an external telephone answering device TAD 00008 A 5 COC teeta E goucaasocmodseanencatecddnseacsercusasecseentocnouetenonceoaee A 5 ISONIC COINS gerere a E E E A 6 Recording outgoing message OGM on an external TAD 00 A 7 Special line considerations cece ce ceececeeeececeeeceeceeeeeeseeeeceaeeeesaeeeeaeeeeseaeeesaeeeeseas A 7 Roll Over phone lines eee ecccseeccceececesecseseceeseceeseceeeeceeeeeeeeeeeeeeeeseeeesegeeseees A 7 TWO lING phone SYSTOM cccceecccseccessceseseeseaeessaeseeeueceeaeeseeeseseeseeeeseseueeseaes A 7 Converting telephone wall OUtlets cccccccsseeeeeeeseeeeeeseuseeesseaaeeeeesaaeeeees A 8 Installing machine external two line TAD and two line telephone A 8 Multi line connections PBX cccccsesecececseeececeeeeeeeseeeseeeeseaaeeeeesseeeesaeaaes A 9 If you are installing the machine to work with a PBX cccsseseeesseeeeees A 9 Custom features on your phone IINE csecececeseeeeeceeneeeeeseeeeeeeeaseeeesaeeees A 9 XV B Appendix
133. ne If the machine is to be connected to a multi line system ask your installer to connect the unit to the last line on the system This prevents the unit from being activated each time a telephone call is received If you are installing the machine to work with a PBX It is not guaranteed that the unit will operate properly under all circumstances with a PBX Any cases of difficulty should be reported first to the company that handles your PBX lf all incoming calls will be answered by a switchboard operator it is recommended that the Receive Mode be set to Manual All incoming calls should initially be regarded as telephone calls Custom features on your phone line If you have Voice Mail Call Waiting Call Waiting Caller ID RingMaster an answering service an alarm system or other custom feature on one phone line it may create a problem with the operation of your machine See Custom features on a single line on page 11 12 Appendix A Appendix B On screen programming Your machine is designed to be easy to use with LCD on screen programming using the navigation keys User friendly programming helps you take full advantage of all the menu selections your machine has to offer Since your programming is done on the LCD we have created step by step on screen instructions to help you program your machine All you need to do is follow the instructions as they guide you through the menu selections and pr
134. not illuminated in green press Press Menu Set 2 1 6 D Press A to make the print darker OR Press W to make the print lighter Press Menu Set Press Stop Exit Polling Polling is the process of retrieving faxes from another fax machine Everyone who is involved in Polling needs to set up their machines for Polling FA Note E If you poll someone s fax machine to receive a fax you pay for the call E Some fax machines do not respond to the Polling feature Setting up Polling Receive Polling Receive is when you call another fax machine to receive a fax from it D If it is not illuminated in green press D Press Menu Set 2 1 7 Enter the fax number you are polling a Press Start The LCD shows Dialing Setup Receive Setting up Sequential Polling Receive Your machine can ask for faxes from several fax units in a single operation Sequential Polling Receive Afterwards a Sequential Polling Report will be printed D If it is not illuminated in green press 2 Press Menu Set 2 1 7 O Enter the fax machines you want to poll using One Touch Speed Dial a Group or the dial pad You must press Menu Set between each fax number Press Start Your machine will poll each number or Group number in turn to receive a fax The LCD shows Dialing Quick Dial numbers and dialing options Storing numbers for easy dialing You can set up your machine to do foll
135. ntrast You can change the contrast to help the LCD look lighter or darker aD Press Menu Set 1 7 D Press A or W to select Light or Dark Press Menu Set Press Stop Exit Security You can set up your machine with multiple levels of security using TX Lock FAX 2820 FAX 2910 and MFC 7220 only Memory Security FAX 2920 and MFC 7225N only and Setting Lock TX Lock FAX 2820 FAX 2910 and MFC 7220 only TX Lock lets you prevent unauthorized access to the machine You will not be able to continue to schedule Delayed Faxes or Polling jobs However any pre scheduled Delayed Faxes will be sent even if you turn on TX Lock so they won t be lost While TX Lock is on the following operations are available E Receiving faxes mM Fax Forwarding if Fax Forwarding was already on m Remote Retrieval if Fax Storage was already on E Paging if Paging was already on E PC Fax Receive MFC 7220 only if PC Fax Receive was already on mM Receiving telephone calls While TX Lock is on the following operations are NOT available E Sending faxes Making telephone calls Copying PC printing MFC 7220 only E E E Scanning MFC 7220 only Getting started Setting up the password Note E If you have already set the password you will not need to set it again E If you forget the TX Lock password please call Brother Customer Service See Brother numbers on page i aD Press Menu Set 1 8 1 D Enter
136. o comments of your own If it is not illuminated in green press Press Menu 2 2 8 8 Coverpage Msg Press A or W to choose 5 or 6 for your own comment Press Menu Set Use the dial pad to enter your customized comment Press Menu Set See Entering Text on page B 11 Cover page for the next fax only If you have not yet set your Station ID this feature will not work Make sure you have programmed the Station ID before continuing See Setting the Station ID on page 2 2 If you only want to send a Cover Page with a particular fax your machine will ask you to enter the number of pages you are sending so it can be printed on the Cover Page D If it is not illuminated in green press Load your document Press Menu 2 2 7 7 Coverpg Setup e Press A or W to select Next Fax On or Next Fax Off Press Menu Set O Press A or to select one of the standard or your own comments Press Menu Set QO Enter two digits to show the number of pages you are sending Press Menu Set For example press 0 2 for 2 pages or enter 0 0 to leave the number of pages blank If you make a mistake press lt to back up and re enter the number of pages Send a cover page for all faxes If you have not yet set your Station ID this feature will not work Make sure you have programmed the Station ID before continuing See Setting the Station ID on page 2 2 You can set the machine to send
137. o this limited warranty of 1 year from the date of purchase for labour and parts Brother International Corporation Canada Ltd Brother or its Authorized Service Centers will repair this MFC Facsimile machine free of charge if defective in material or workmanship This Limited Warranty does not include cleaning consumables including without limitation print cartridges print head toner and drum or damage caused by accident neglect misuse or improper installation or operation any damage caused from service maintenance modifications or tampering by anyone other than a Brother Authorized Service Representative or from the use of supplies or consumable items that are non Brother products Operation of the MFC Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end user purchaser In order to obtain warranty service the MFC Facsimile machine must be delivered or shipped freight prepaid by the end user purchaser to a Brother Authorized Service Center together with your Proof of Purchase in the form of a Sales Receipt For laser products Failure to remove the Toner Cartridge and Toner Drum Unit on applicable models during shipping will cause severe damage to the MFC Facsimile and will VOID the Warranty Refer to your User s Guide for proper packaging For ink jet products Do not remove the ink c
138. ogramming options Menu table The Menu table that begins on page B 3 will help you understand the menu selections and options that are found in the machine s programs Once you become familiar with programming you can use the Menu table as a quick reference when you want to change your settings Note You can program your machine by pressing Menu Set followed by the menu numbers For example to set Beeper Volume to Low Press Menu Set 1 4 2 and A or to select Low Press Menu Set Memory storage If there is a power failure you will not lose your menu settings because they are stored permanently Temporary settings Such as Contrast Overseas Mode and so on will be lost You may also have to reset the date and time Note During a power failure the FAX 2920 and MFC 7225N will retain messages that are in the memory for approximately 4 days Navigation keys Access the menu Go to the next menu level Accept an option Go back to the previous menu level or forward to the next menu level Menu lt P Scroll through the current menu level Stop Exit Exit the menu Appendix B You can access the menu mode by pressing Menu Set When you enter the menu the LCD scrolls Press 1 for General Setup menu 1 General Setup OR Press 2 for Fax menu OR Press 3 for Copy menu 3a COPY Press 0 for Initial Setup Q Initial Setup You can scroll more quickly through eac
139. oll through Caller ID information to review those calls made to your machine Press Menu Set 2 0 3 D Press A or W to select Display Press Menu Set The caller ID of the last call will appear on the display If no ID is stored the beeper will sound and No Caller ID will appear on the display D Press A or to scroll through the Caller ID memory to select the Caller ID you want to view and then press Menu Set The LCD shows the callers number and the date and time of the call Press lt to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List cp Press Menu Set 2 0 3 D Press A or W to select Print Report Press Menu Set If no ID is stored the beeper will sound and No Caller ID will appear on the display Press Start After printing has finished press Stop Exit Call Waiting The Call Waiting feature lets you use the Call Waiting subscriber service offered by many local telephone companies This feature enables you to take a second call on your machine without disconnecting the first caller D To answer a Call Waiting signal while you are talking on the phone ask the other party if you can put them on Hold to catch the other call 2 Press Search Speed Dial to switch to the second call To switch back to the first call press Search Speed Dial again Note Either caller can hang up at any time However if you hang up you will disconnec
140. out 60 seconds after the number is dialed So it is important for the receiving machine to answer the call in as few rings as possible ECM Error Correction Mode The Error Correction Mode ECM is a way for the machine to check a fax transmission while it is in progress If the machine detects errors during fax transmission it resends the pages of the fax that had an error ECM transmissions are only possible between fax machines that both have this feature If they do you may send and receive fax messages that are continuously being checked by the machine If this feature stops working delete your faxes from the memory Getting started Initial setup Setting the Date and Time When the machine is not in use it will display the date and time If you set up the Station ID the date and time displayed by your machine will be printed on every fax you send If there is a power failure you may have to reset the date and time No other settings will be affected D Press Menu Set 0 2 Enter the last two digits of the year Press Menu Set Enter two digits for the month Press Menu Set For example enter 09 for September or 10 for October Enter two digits for the day Press Menu Set For example enter 06 for 6th Enter the time in 24 Hour format Press Menu Set For example enter 15 25 for 3 25 P M Press Stop Exit The LCD now shows the date and time whenever the machine is
141. owing types of easy dialing One Touch Speed Dial and Groups for Broadcasting faxes When you dial a quick dial number the LCD shows the name if you stored it or the number FA Note If you lose electrical power the quick dial numbers that are in the memory will not be lost Storing One Touch numbers Your machine has 10 One Touch keys where you can store 10 MFC 7220 and MFC 7225N or 20 FAX 2820 FAX 2910 and FAX 2920 fax or phone numbers for automatic dialing To access numbers 11 to 20 FAX 2820 FAX 2910 and FAX 2920 hold down Shift as you press the One Touch key The LCD shows the name if you stored it or the number FA Note Shift is not available for MFC 7220 and MFC 7225N MFC 7220 and MFC 7225N FAX 2820 FAX 2910 and FAX 2920 ap Press Menu Set 2 3 1 1 One Touch Dial D Press the One Touch key where you want to store a number Enter the phone or fax number up to 20 digits Press Menu Set Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the chart on page B 11 to help you enter letters OR Press Menu Set to store the number without a name Go to Step 2 to store another One Touch number OR Press Stop Exit Storing Speed Dial numbers You can store Speed Dial numbers so that when you dial you will only have to press a few keys Search Speed Dial the three digit number and St
142. r fed properly or was too long Open the control panel cover AN After you have just used the machine some parts inside the machine are extremely hot When you open the front cover or back cover of the machine never touch the shaded parts shown in the following diagram 1 WARNING Carefully pull the jammed document toward the front of the machine Paper is jammed inside the machine D Pull the paper tray completely out of the machine D Pull the jammed paper out of the paper tray opening Close the control panel cover Press Stop Exit 11 7 Troubleshooting and routine maintenance o Open the front cover Put the drum unit and toner cartridge assembly back into the machine Pull out the drum unit and toner cartridge assembly The jammed paper may be pulled out with the toner cartridge and drum unit assembly or this may release the paper so you can pull it out of the paper tray opening Put the paper tray in the machine caution To prevent damage to the machine caused by static electricity do not touch the electrodes shown in the following diagram 11 8 Chapter 11 Paper is jammed at the back of the Pull the tab toward you to open the rear machine chute cover D Open the front cover Pull the jammed paper out of the fuser unit If the jammed pap
143. re having difficulty sending or receiving a fax due to possible interference on the phone line we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations D Press Menu Set 2 0 1 Press A or W to select Basic or Normal or High Press Menu Set Press Stop Exit High is available for FAX 2910 FAX 2920 and MFC 7225 only Eg Note Basic reduces the modem speed to 9600 bps Unless interference is a recurring problem on your phone line you may prefer to use it only when needed E Normal sets the modem speed at 14400 bps E High sets the modem speed at 33600 bps E When you change the Compatibility to Basic the ECM feature is not available Troubleshooting and routine maintenance Packing and shipping the machine When you transport the machine use the packing materials that came with your machine If you do not pack the machine properly you could void your warranty The machine should be adequately insured with the carrier Turn off the machine s power switch Unplug the machine from the telephone wall jack Unplug the machine from the AC power outlet Unplug all the cables from the machine Open the front cover Remove the drum unit and toner cartridge assembly Leave the toner cartridge installed in the drum unit Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag 8886 Close t
144. ries collectively referred to in this warranty as this Product elf you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used including but not limited to floor models or refurbished product prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty What is covered eThis Product includes a Machine and Consumable and Accessory Items Consumable and Accessory Items include but are not limited to print heads toner drums ink cartridges print cartridges refill ribbons thermal PLUS paper thermal paper and the cordless handset battery e Except as otherwise provided herein Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship when used under normal conditions eThis warranty applies only to products purchased and used in the United States For products purchased in but used outside the United States this warranty covers only warranty service within the United States and does not include shipping outside the United States eWhat is the length of the Warranty Periods eMachines one year from the original purchase date e Accompanying Consumable and Accessory Items 90 days from the original purchase date or the rated life of consumable whichever comes first What is NOT covered T
145. roperly and safely Federal Communications Commission FCC Declaration of Conformity USA only Responsible Party Brother International Corporation 100 Somerset Corporate Boulevard Bridgewater NJ 08807 0911 USA TEL 908 704 1700 declares that the products Product Name FAX 2820 FAX 2910 FAX 2920 MFC 7220 and MFC 7225N comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 10 2 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures mM Reorient or relocate the receiving antenna
146. rward or backward to a menu selection Aorv Press to scroll through the menus and options Dial Pad Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the machine The key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone For Canada only Introduction Start Lets you start sending faxes or making copies Stop Exit Stops an operation or exits from the menu Reports Print the Transmission Verification Report Help List Quick Dial List Fax Journal User Settings and Network Configuration MFC 7225N only Mode keys amp Fax Lets you access Fax mode Scan MFC 7220 and MFC 7225N only Lets you access Scan mode Copy Lets you access Copy mode Liquid Crystal Display LCD Displays messages on the screen to help you set up and use your machine Copy key Temporary settings Options You can quickly and easily select temporary settings for copying Shift FAX 2820 FAX 2910 and FAX 2920 only To access One Touch numbers 11 to 20 hold down Shift as you press the One Touch key Printer key MFC 7220 and MFC 7225N only Job Cancel You can cancel a print job and clear the printer memory Chapter 1 Load document You can send a fax make copies and scan from the ADF automatic document feeder Note The Scan feature is not available for FAX 2820 FAX 2910 and FAX 2920 Using the automati
147. s into the machine s memory when the machine is out of paper Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines Paging This feature enables your machine to call your pager when a fax is received into its memory Pause Allows you to place a 3 5 second delay in the dialing sequence stored on One Touch keys and Speed Dial numbers Press Redial Pause as many times as needed for longer pauses Photo resolution A resolution setting that uses varying shades of gray for the best representation of photographs Polling The process of a fax machine calling another fax machine to retrieve waiting fax messages Pulse A form of rotary dialing on a telephone line Glossary Quick Dial List A listing of names and numbers stored in One Touch and Speed Dial memory in numerical order Real Time Transmission When memory is full you can send faxes in real time Remaining jobs You can check which jobs are waiting in memory and cancel jobs individually Remote Access Code Your own four digit code that allows you to call and access your machine from a remote location Remote Retrieval Access The ability to access your machine remotely from a touch tone phone Resolution The number of vertical and horizontal lines per inch See Standard Fine Super Fine and Photo Ring Delay The number of rings before the machine answers in Fax Only and Fa
148. s up your machine to 4 5 poll another fax machine AY Note The factory settings are shown in Bold oF Select amp Set gt a eN V Select amp Set Appendix B Stop Exit I to accept to exit 2 Fax Continued FA Note 2 Setup Send In Fax mode only 1 Contrast Standard Fine S Fine Photo et 4 Batch TX or Fax Resolution 5 Real Time TX 6 Polled TX 7 Coverpg Setup Off On Next Fax On Next Fax Off Print Sample Coverpage Msg Overseas Mode The factory settings are shown in Bold Changes the lightness or darkness of faxes you send Sets the default resolution for outgoing faxes Sets the time of day in 24 hour format that the delayed faxes will be sent Combines delayed faxes to the same fax number at the same time of day into one transmission You can send a fax without using the memory Sets up your machine with an document to be retrieved by another fax machine Automatically sends a Cover Page you have programmed You can set up your own comments for fax Cover Page If you are having difficulty sending faxes overseas set this to On A g Select amp Set a 2 Fax 3 Set Continued Quick Dial 4 Report Setting 5 Remote Fax Opt FA Note V Select amp Set 1 One Touch Dial oo a Menu ar to accept I Stores One Touch Dial numbers so you ca
149. seeeeessenseeeeeeeesaeseeeeeesausseeeesenseseeeeeseanaaes 8 1 MARNO EONS CODY oee E E A E 8 1 Making multiple copies cccccceeeeeeeeeeeeeeeeeeeeaeeeeaeeeeeeeeesaeessaeeesaeeesaeeesaneees 8 2 SOT COIN ea a E E E E A 8 2 Using the temporary Copy Key c ccccccceseeeeeceseseeeaueeeeeeesueceeeseaseeeesaeseeeeanaaeees 8 2 Using Me OpionS KEY at cctecoossavaceoniannncemanenucanesnranuaacaatntenentan hocecduaauermnataneiee 8 3 Enlarging or reducing the copied image ccccceeceeeeeeeeeeeeeeeeeeeeeaaeeeeeaes 8 4 CAI e E ES 8 5 Sorting copies using the ADF ccccsccsceceesseseeeeeeeeeeeeeeeeeeseaseeeeeeeanenes 8 5 Making N in 1 copies Page LayOut cccccecesceseeeeeeeeaeeeeeeeeaseneeeeeeeeaes 8 6 Changing the default copy SettiINGS cccccsseeeceeeseeeeeceeeseeeeseeeeeeeeseaeeeeseaeeeeeees 8 7 NEY NA E E P A E A E AE TA 8 7 Adjusting contrast eee 8 7 Out Of Memory MOCSSAGC carces 8 7 9 Software and Network Features MFC 7220 and MFC 7225N only 9 1 1 0 Important information Standard telephone and FCC Notices These notices are in effect on models sold and used IN the United States ONY ccccccesecececeeeeeeeesseeeeesueeeeseeueeeesseeeseesssagees 10 1 Federal Communications Commission FCC Declaration of Conformity U RONI aeei E E E E EE E E 10 2 POr e E E 10 2 Important about the interface cable cccceeccecseeeceseeeeeeeeeeeeeeeesnaees 10 2 Industry Canada
150. set is replaced the handset volume returns to the default setting of Volume Amplify FA Note When you press lt 4 or lt onthe control panel to adjust the volume the LCD shows the setting you are choosing Each key press changes the volume to the next level 1 WARNING It is important that you do NOT choose Permanent unless ALL the users are hearing impaired Otherwise the default setting of Volume Amplify may damage the hearing of some users Setting Volume Amplify Please carefully read Choosing the Handset Volume For Volume Amplify on page 2 6 before you do the following steps D Press Menu Set 1 4 5 If none of the users are hearing impaired press A or W to select Vol Amplify Off and then press Menu Set and go to Step 4 OR If some or all of the users are hearing impaired select Vol Amplify On and then press Menu Set D lf all the users are hearing impaired press to select Permanent and then press Menu Set OR If only some or all of the users are hearing impaired select Temporary and then press Menu Set Press Stop Exit Getting started Turning on Automatic Daylight Savings Time You can set the machine to change automatically for Daylight Savings Time It will reset itself forward one hour in the Spring and backward one hour in the Fall Make sure you have set the correct date and time in the Date Time setting D Press Menu Set 1 5 Pr
151. stens for fax calling CNG tones If it hears them the machine takes over the call and receives the fax If it does not hear CNG tones the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your outgoing message We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings Note E If you do not receive all your faxes reduce the Ring Delay setting on your external TAD E f You Subscribe to your Telephone Company s Distinctive Ring Service You may connect an external TAD toa separate wall jack only if you subscribe to your telephone company s Distinctive Ring service have registered the distinctive ring pattern on your machine and use that number as a fax number The recommended setting is at least four rings on the external TAD when you have the telephone company s Distinctive Ring Service You cannot use the Toll Saver setting E f You Do Not Subscribe to Distinctive Ring Service You must plug your TAD into the EXT jack of your machine If your TAD is plugged into a wall jack both your
152. t Use the dial pad to enter the number of Use copies you want up to 99 Press Options and A or to select Quality Press Menu Set Press A or to select the copy quality you want Auto Text Or Photo Press Menu Set Press Start Making copies Sorting copies using the ADF You can sort multiple copies Pages will be stacked in the order 12 hoye 2 3 and so on Press Copy to illuminate it in green Load your document Use the dial pad to enter the number of copies you want up to 99 Press Options and A or to select SLACK SOLU Press Menu Set Press A or W to select Sort Press Menu Set Press Start OO Contrast You can adjust copy contrast to make copies darker or lighter Press Copy to illuminate it in green D Load your document Use the dial pad to enter the number of copies you want up to 99 Press Options and A or to select COnL fas cz Press Menu Set Press A to increase the contrast OR Press W to decrease the contrast Press Menu Set Press Start Chapter 8 Making N in 1 copies Page Layout You can reduce the amount of copies by using the N in 1 copy feature This allows you to copy two or four pages onto one page allowing you to save paper GY Note m Please make sure paper size is set to Letter Legal or A4 You can use N in 1 copy feature with 100 copy size only P
153. t See Cleaning the drum unit on page 11 17 Do not use paper that has clips or staples because they will scratch the surface of the drum If the unpacked drum unit is in direct sunlight or room light the unit may be damaged Make sure that you use paper that meets our specifications A rough surfaced paper or thick print media can cause the problem Make sure that you choose the appropriate media type in the printer driver or in the machine s Paper Type menu setting See About paperon page 1 8 and Basic tab in the Software User s Guide on the CD ROM The problem may disappear by itself Print multiple pages to clear this problem especially if the machine has not been used for a long time The drum unit may be damaged Put in a new drum unit See Replacing the drum unit DR 350 on page 11 27 Clean the inside of the machine and the primary corona wire in the drum unit See Cleaning the corona wire on page 11 24 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit DR 350 on page 11 27 Clean the primary corona wire of the drum unit Make sure the primary corona wire blue tab is at the home position A The drum unit may be damaged Install a new drum unit See Replacing the drum unit DR 350 on page 11 27 The toner cartridge may be damaged Putin a new toner cartridge See Replacing the toner cartridge TN 350 on page 11 24 Make sure that a torn piece of paper is not inside the m
154. t both callers Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone or an external telephone connected to the EXT jack of the machine you can make your machine take the call by using the Fax Receive Code When you press the Fax Receive Code 51 the machine starts to receive the fax See Easy Receive on page 4 3 If the machine answers a voice call and double rings for you to take over use the Telephone Answer Code 51 to take the call at an extension phone See Setting the F T Ring Time Fax Tel mode only on page 4 3 If you answer a call and no one is on the line you should assume that you re receiving a manual fax E Press 51 and wait for the chirp or until the machine s LCD displays Receiving and then hang up For Fax Tel mode only When the machine is in Fax Tel mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call If you re at the machine you can lift the handset to answer If you re at an extension phone you ll need to lift the handset during the F T Ring Time and then press 51 between the pseudo double rings If no one is on the line or if someone wants to send you a fax send the call back to the machine by pressing 51 Using a cordless external handset If your cordless telephone is connected to the EXT jack on the machine and you typically carry the cordless handset
155. t you can use the Resolution key to change the setting temporarily for this fax only In Fax mode amp press Resolution and A or W to select the setting you want and then press Menu Set OR You can change the default setting D If it is not illuminated in green press D Press Menu Set 2 2 2 Press A or to select the resolution you want Press Menu Set Standard Suitable for most typed documents Fine Good for small print and transmits a little slower than Standard resolution Good for small print or artwork and transmits slower than Fine resolution S Fine Photo Use when the document has varying shades of gray or is a photograph This has the slowest transmission time Dual Access You can dial a number and begin scanning the fax into memory even when the machine is sending from memory receiving faxes or printing PC data The LCD shows the new job number Note m The number of pages you can scan into the memory will vary depending on the data that is printed on them mM If you getan Out of Memory message while scanning the first page of a fax press Stop Exit to cancel scanning If you getan Out of Memory message while scanning a subsequent page you can press Start to send the pages scanned so far or press Stop Exit to cancel the operation Setup Send Real Time Transmission When you are sending a fax the machine will scan the documents into the
156. t Scan Server Option NC 2200w MFC 7220 and MFC 7225N only External Print Sever Option NC 2100p MFC 7220 and MFC 7225N only User s Guide LS0087001 English for USA and Canada LS0087002 French for Canada Quick Setup Guide FAX 2820 FAX 2910 FAX 2920 LS0096001 English for USA and Canada LS0096002 French for Canada MFC 7220 MFC 7225N LS0097001 English for USA and Canada LS0097002 French for Canada Notice Disclaimer of Warranties USA and Canada BROTHER S LICENSOR S AND THEIR DIRECTORS OFFICERS EMPLOYEES OR AGENTS COLLECTIVELY BROTHER S LICENSOR MAKE NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE SOFTWARE BROTHER S LICENSOR S DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA THE ABOVE EXCLUSION MAY NOT APPLY TO YOU INNO EVENT WILL BROTHER S LICENSOR S BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR
157. t character Then press Stop Exit All letters above and to the right of the cursor will be deleted Re enter the correct character You can also back up and type over incorrect letters Repeating letters If you need to enter a character that is on the same key as the previous character press gt to move the cursor to the right before you press the key again Special characters and symbols Press or 0 and then press lt or gt to move the cursor under the special character or symbol you want Then press Menu Set to select it Press for space amp lt gt A_ EAEEICEOO Press for Press 0 for Glossary ADF automatic document feeder The document can be placed in the ADF and scanned one page at a time automatically Auto Reduction Reduces the size of incoming faxes Automatic fax transmission Sending a fax without picking up the handset of the machine or an external phone Automatic Redial A feature that enables your machine to redial the last fax number after five minutes if the fax did not go through because the line was busy Backup Print Your machine prints a copy of every fax that is received and stored in memory This is a safety feature so you will not lose messages during a power failure Batch Transmission As acost saving feature all delayed faxes to the same fax number will be sent as one transmission Beeper Volume Volume setting for the be
158. t you provide a valid major credit card number Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage Your credit card will be charged up to the cost of a new Product only if i you do not return your original Product to Brother within five 5 business days ii the problems with your original Product are not covered by the limited warranty ili the proper packaging instructions are not followed and has caused damage to the product or iv the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase bill of sale The replacement Machine you receive even if refurbished or remanufactured will be covered by the balance of the limited warranty period remaining on the original Product plus an additional thirty 80 days You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother Retain your original Accessory Items and a copy of the return freight bill signed by the courier Limitations Brother is not responsible for damage to or loss of any equipment media programs or data related to the use of this Product Except for that repair or replacement as described above Brother shall not be liable for any direct indirect incidental or consequential
159. tart Redial Pause only works if you dialed from the control panel If you are sending a fax automatically and the line is busy the machine will automatically redial one time after five minutes How to Fax Faxing from the ADF ap If it is not illuminated in green press D Put the document face down in the ADF Dial the fax number Press Start The machine starts scanning the document Automatic transmission This is the easiest way to send a fax Do not pick up the handset or press Hook Hold Press Start immediately after dialing For an example of automatic faxing follow the steps in Faxing from the ADF on this page Manual transmission Manual transmission lets you hear the dialing ringing and fax receiving tones while sending a fax D If it is not illuminated in green press Load your document Pick up the handset and listen for a dial tone Dial the fax number you want to call When you hear the fax tone press Start OO 00 Replace the handset Sending a fax at the end ofa conversation At the end of a conversation you can send a fax to the other party before you both hang up G amp D Ask the other party to wait for fax tones beeps and then to press the Start or Send key before hanging up o If it is not illuminated in green press Load your document Press Start 4 Replace the handset Out of Memory message If you getan Out of Memory message whil
160. te normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation e f the product has been dropped or the cabinet has been damaged e f the product exhibits a distinct change in performance indicating a need for service To protect your product against power surges we recommend the use of a power protection device Surge Protector 16 To reduce the risk of fire electric shock and injury to people note the following e Do not use this product near appliances that use water a swimming pool or in a wet basement e Do not use the machine s telephone during an electrical storm there is the remote possibility of an electrical shock or to report a gas leak in the vicinity of the leak Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions 17 Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord Important information Trademarks The Brother logo is a registered trademark of Brother Industries Ltd Brother is a registered trademark of Brother Industries Ltd Multi Function Link is a registered trademark of Brother International Corporation 2006 Brother Indus
161. telephone company may request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment call your telephone company or a qualified installer If you are not able to solve a problem with your machine call Brother Customer Service See Brother numbers on page i 10 1 Chapter 10 For protection against the risk of electrical shock always disconnect all cables from the wall outlet before servicing modifying or installing the equipment This equipment may not be used on coin service lines provided by the telephone company or connected to party lines Brother cannot accept any financial or other responsibilities that may be the result of your use of this information including direct special or consequential damages There are no warranties extended or granted by this document This machine has been certified to comply with FCC standards which are applied to the USA only A grounded plug should be plugged into a grounded AC power outlet after checking the rating of the local power supply for the machine to operate p
162. terrene nne 3 9 Send a cover page for all faxes eccceeeeeeeeeceaeeeeeeeeeeeaeaeeeeeeeesanseeeeeeeees 3 10 Using a printed cover PaQe ceccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesaaeeeeaaneeeeaaeesaaaaes 3 10 Overseas Mod iersinii naana aaa aaa 3 10 Delayed hl a en eee a 3 11 Delayed Batch Transmission cccccccccsscceeccceeeseeccseeeeeeeeeeeseeeeseesaneeneneees 3 11 Setting up Polled Transmit ccccccsecceceeeeeeceeeeeceeeeeesseseeseeeeeesegeesseeeeees 3 12 xii 4 Setup Receive BASIC TECCIVING OD CTANONS eese E E 4 1 Choosing the Receive Mode ccccsseecceceeeeeeeesseeeeeaueceeeeeaneeeeeseauseseesgeeees 4 1 To select or change your Receive MOde ccccccsseeceseeceeeeeeecueeeeeeesnees 4 2 Setting the Ring Delay seirene a a aa 4 2 Setting the F T Ring Time Fax Tel mode onlly ssessseeeeeeeeeeeaneneeeeeees 4 3 Easy ACY Sasso dacerose ssttntone tansqionteameiocenaciaseeasmdanandnesaanneadassostiaatfapmacnegesendeaanchendeniondes 4 3 Printing a reduced incoming fax Auto Reduction cceeeceeseeeeeeeeeeeeeeee 4 4 Receiving a fax at the end of a CONVErSAtION ccceccceeeeeeeeeeeeeeeaeeeeaeeeees 4 4 Advanced receiving OPeratllONs cccseecessseeeesceeesseeeessseeeeceeeessageeessaeeeeseeeessags 4 5 Printing a fax from the Memory cc cece eeeeceeeeeeeeeee eee eeeeeeseeeeeeeaaeeeeeeaneeeesens 4 5 SeTUNG The Print DENSITY vnncurveeocesccaneas
163. ters throughout Canada For Technical Support or for the name and location of your nearest Authorized Service Center call 1 877 BROTHER Internet support support brother ca or browse Brother s Web Site www brother com Brother International Corporation Canada Ltd At your side 1 Rue Hotel de Ville Dollard Des Ormeaux QC H9B 3H6 Safety precautions We use the following icons throughout this User s Guide Warnings tell you what to do to prevent possible personal injury Electrical Hazard icons alert you to a possible electrical shock Hot Surface icons warn you not to touch machine parts that are hot Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects Improper Setup icons alerts you to devices and operations that are not compatible with the machine 3o oeeo Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance KA Note For FAX 2820 FAX 2910 and MFC 7220 If there are faxes in the machine s memory you need to print them or save them before you turn off the power and unplug the machine To print the faxes in the memory see Printing a fax from the memory on page 4 5 To save the faxes in memory see Forwarding faxes to another fax machine on page 1
164. the 11 29 percentage of drum life that remains available 0 Initial 1 Receive Fax Only You can choose the 4 1 Setup Mode Fax Tel receive mode that best External TAD _ suits your needs Manual 2 Date Time Puts the date and time on 2 1 the LCD and in headings of faxes you send 3 Station ID Program your name and 2 2 fax number to appear on each page you fax 4 Tone Pulse Tone Selects the dialing mode 2 1 Canada only Pulse 0 Local English Allows you to change the See Quick Language French LCD language for your Setup country Guide V Canada only Note The factory settings are shown in Bold Entering Text When you are setting certain menu selections such as the Station ID you may need to type text into the machine Most of the number keys have three or four letters printed on them The keys for 0 and do not have printed letters because they are used for special characters By pressing the appropriate number key repeatedly you can access the character you want Press one two three four Key time times times times 2 A B C 2 3 D E F 3 4 G H 4 5 J K L 5 6 M N O 6 7 P Q R S 8 T U V 8 9 W X Y Z Inserting spaces To enter a space in the fax number press gt once between numbers To enter a space in the name press twice between characters Making corrections If you entered a letter incorrectly and want to change it press lt to move the cursor under the incorrec
165. the phone line and must answer every call yourself unless you are using the Distinctive Ring feature Use this mode if you expect to receive lots of fax messages and few telephone calls You cannot have an answering machine on the same line even if it is on a separate wall jack on the same line You cannot use the telephone company s Voice Mail in this mode Use this mode if you have connected an answering machine to your machine The External TAD setting works only with an external answering machine Ring Delay does not work in this setting Use this mode if you do not receive many fax messages use Distinctive Ring or if you are using a computer on the same line If you answer and hear fax tones wait until the machine takes over the call then hang up See Easy Receive on page 4 3 To select or change your Receive Mode D Press Menu Set 0 1 2 Press A or W to select Fax Only Fax Tel External TAD Or Manual Press Menu Set Press Stop Exit Fax Fax Only F T Fax Tel TAD External TAD Mn1 Manual Setup Receive Setting the Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax Tel mode If you have extension phones on the same line as the machine or subscribe to the telephone company s Distinctive Ring service keep the Ring Delay setting of 4 See Operation from extension telephones on page A 4 and Easy Receive on page 4 3 D
166. ther fax machine on page 11 6 or Transferring faxes to your PC MFC 7220 and MFC 7225N only on page 11 6 Turn off the machine s power switch and then turn it on again If the error message continues leave the machine for several minutes and try it again Check the settings in your application software to make sure it is set up to work with your machine For FAX 2920 and MFC 7225N Turn off the machine s power switch and then turn it on again If the error message continues leave the machine for several minutes and then try it again The machine can be turned off for up to 4 days without losing faxes stored in the memory Check the settings in your application software to make sure it is set up to work with your machine Your computer is not recognizing the machine s input buffer full signal Please make sure you connect the machine s cable correctly See the Quick Setup Guide Reduce the printing resolution See Advanced tab in Software User s Guide on the CD ROM Reduce the complexity of your document and try again Reduce the graphic quality or the number of font sizes within your application software Your machine can print 62 lines per page The top two lines and bottom two lines are a restricted area that will not accept print Adjust the top and bottom margins in your document to allow for this Troubleshooting and routine maintenance DIFFICULTY SUGGESTIONS Scanning Difficulties MFC 7220 and MFC 7225N only
167. tion in process Reduce print resolution For details see Advanced tab in the Software Users Guide on the CD ROM FAX 2820 and FAX 2920 only For details regarding print resolution and printer memory please see the Printer Manual which can be downloaded from the solutions brother com Web site OR Clear the faxes from the memory See Out of Memory message on page 8 7 Paper jam Inside The paper is jammed inside the See Paper jams on page 11 7 machine Paper Jam Rear The paper is jammed in the back of the See Paper jams on page 11 7 machine Paper Jam Tray The paper is jammed inthe paper tray See Paper jams on page 11 7 of machine Toner Life End_ The toner cartridge and drum unit Re install the toner cartridge and drum unit assembly assembly is not installed or it is not OR installed properly Replace the toner cartridge with a new one See OR Replacing the toner cartridge TN 350 on page The toner is used up and printing is not 11 24 possible Toner Low The toner cartridge is near the end ofits Order a new toner cartridge now life and the toner will soon run out 11 4 Chapter 11 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Unable to Init The machine has a mechanical Initialize problem Unable to Print Unable to Scan Wrong Paper Size Paper is not the correct size 11 5 For FAX 2820 FAX 2910 and MFC 7220 When you turn off the machine s power
168. tion on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five Brother International Corporation 100 Somerset Corporate Boulevard P O Box 6911 Bridgewater NJ 08807 0911 USA Brother International Corporation Canada Ltd 1 rue H tel de Ville Dollard des Ormeaux QC Canada H9B 3H6 orother Visit us on the World Wide Web http www brother com These machines are made for use in the USA and Canada only We cannot recommend using them overseas because it may violate the Telecommunications Regulations of that country and the power requirements of your machine may not be compatible with the power available in foreign countries Using USA or Canada models overseas is at your own risk and may void your warranty USA CAN
169. tions Dialing does not work Check for a dial tone Change Tone Pulse setting See Tone or Pulse For Canada only on page 5 4 Check all line cord connections and that the curled handset cord is not in the EXT jack Check power cord connection Send a manual fax by pressing Hook Hold or by lifting the handset of the external phone and dialing the number Send a manual fax by lifting the handset and dialing the number Wait to hear fax receiving tones before pressing Start The machine does not answer Make sure the machine is in the correct receiving mode for your setup See Basic when called sending operations on page 3 4 Check for a dial tone If possible call your machine to hear it answer If there is still no answer check the telephone line cord connection If there is no ringing when you call your machine ask your telephone company to check the line Sending Faxes Poor fax send quality Change your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is not good clean the scanner See Cleaning the scanner glass on page 11 22 11 11 Troubleshooting and routine maintenance DIFFICULTY SUGGESTIONS Transmission Verification Report There is probably temporary noise or static on the line Try sending the fax again says RESULT NG or If you send a PC FAX message and get RESULT NG on the Transmission RESULT ERROR Verification Report your machine may be
170. tly rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge 8 Install the drum unit and toner cartridge assembly in the machine Close the front cover 11 26 Chapter 11 Replacing the drum unit DR 350 The machine uses a drum unit to create print images on paper If the LCD shows Change Drum Soon the drum unit is near the end of its life and it is time to buy a new one Even ifthe LCD shows Change Drum Soon you may be able to continue printing without having to replace the drum unit for a while However if there is a noticeable deterioration in the output print quality even before Change Drum Soon appears then the drum unit should be replaced You should clean the machine when you replace the drum unit See Cleaning the laser scanner window on page 11 22 caution When removing the drum unit handle it carefully because it contains toner If toner scatters and your hands or clothes get dirty immediately wipe or wash it off with cold water FA Note The drum unit is a consumable item and itis necessary to replace it periodically There are many factors that determine the actual drum life such as temperature humidity type of paper and how much toner you use for the number of pages per print job The estimated drum life is up to 12 000 pages The actual number of pages your drum will print may be significantly less than these est
171. tnacmociacembastemorntanatceeaidenntentcmdanciecumes veneers 4 5 PONO ees rasta astra caaecincce E 4 5 Setting UP Polling RECCIVE cccccccssseeececeeeeeeceeeseeeesaaseeecesaeeeessaneeeeeens 4 5 Setting up Sequential Polling RECCIVE cccccsesseesseeeeeeeeeesaeaneeeeeeseeteness 4 6 5 Quick Dial numbers and dialing options Storing numbers for easy dialing cccceeeeccecceeececeseeeeeeceueeeeeseauseeeeseaeseeeeneseeees 5 1 Storing One Touch numbers cccccescssseeseeeeeeeeeceaeanecseseseeeeseeeasanauseeeseeneeess 5 1 Storing Speed Dial numbers ceeecceceeeeceeeseseeeeceueeeeseeaseeeseaeseeeesaaeeees 5 2 Changing One Touch Speed Dial numbers cccecceeseeeeeeeeeeeeeesaeeeees 5 2 Setting up Groups for Broadcasting cccceceseeeeeeeeeeeeneeeeeeeeanaeeeeeeeesanaaees 5 3 DIANO OP OWNS cenia NR EE a 5 4 Access codes and credit card NUMDENS ccccececeeeeeeeeeeeeeeeeeeeseeeeeaeeesaes 5 4 FS cena A oe itso eevee ents er seem aero 5 4 Tone or Pulse For Canada only cccccccceseeceeaneeeeeceaeeeeeseeeseesauseeeeeanees 5 4 6 Remote Fax Options Setting Remote Fax Options cccccccscssssesseeeeeeeeaeaeessseeseeeeeeeseeanansuseseeseeeesaeanans 6 1 Setting up Fax Forwarding ccccccccccessesececeeceeeseseeeeeaeaueeeeeeesaeaeeeeeeesasaaees 6 1 Programming your pager NnUMber ssssssssessssrrrssrrssreerrrerrrnrrrsrreenrrrrrrerennne 6 2 S
172. tries Ltd All rights reserved Windows and Microsoft are registered trademarks of Microsoft in the U S and other countries Macintosh and TrueType are registered trademarks of Apple Computer Inc PaperPort and OmniPage OCR are registered trademarks of ScanSoft Inc Presto PageManager is a registered trademark of NewSoft Technology Corporation Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs All other brand and product names mentioned in this User s Guide the Software User s Guide and the Network User s Guide are registered trademarks of their respective companies MFC 7220 and MFC 7225N MFC 7220 option MFC 7225N included 10 5 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help you must call the country where you bought the machine Calls must be made from within that country Error messages As with any sophisticated office product errors may occur If this happens your machine identifies the problem and displays an error message The most common error messages are shown below You can correct most problems by yourself If you need more help the Brother Solutions Center offers latest FAQs and troubleshooting tips Visit us at http solutions brother com ERROR MESSAGES ERROR MESSAGE MESSAGE CAUSE si ACTION The back cover is not a Close the back cover o
173. tter Legal Executive A5 A6 B5 and B6 For more details see About paper on page 1 8 E Paper Weight 16 28 Ib 60 105 g m E Maximum paper tray capacity Up to 250 sheets of 20 Ib 80 g m plain paper or up to 10 transparencies Manual Feed Slot mM Paper type Plain paper Recycled paper Transparencies Envelopes Bond paper or Labels E Paper size Width 2 75 8 5 in 69 9 215 9 mm Length 4 56 16 in 116 406 4 mm For more details see About paper on page 1 8 E Paper Weight 16 43 Ib 60 161 g m E Maximum paper tray capacity One sheet at a time 2 Up to 100 sheets of letter size plain paper Face down print delivery to the output paper tray 1 Legal paper cannot be stacked on the output paper tray 2 For transparencies and labels we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging Copy Color Monochrome Document Size Multiple Copies Reduce Enlarge Resolution Monochrome ADF Width 5 8 to 8 5 in 147 3 to 215 9 mm ADF Height 3 9 to 14 in 100 to 356 mm Stacks or Sorts up to 99 pages 50 to 200 in increments of 1 Max Print 600 x 300 dpi Max Scan 200 x 300 dpi Fax Compatibility Coding System Modem Speed Document Size Scanning Width Printing Width Gray Scale Polling Types Contrast Control Resolution One Touch Dial Speed Dial Broadcasting Automatic Redial
174. two for your external two line TAD You will need a fourth line cord if you add a two line telephone ap Place the two line TAD and the two line telephone next to your machine D Plug one end of the telephone line cord for your machine into the L2 jack of the triplex adapter Plug the other end into the LINE jack on the back of the machine Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter Plug the other end into the L1 or L1 L2 jack of the two line TAD D Plug one end of the second telephone line cord for your TAD into the L2 jack of the two line TAD Plug the other end into the EXT jack on the left side of the machine Triplex Adapter Two Line Phone External Two Line TAD machine You can keep two line telephones on other wall outlets as always There are two ways to add a two line telephone to the machine s wall outlet You can plug the telephone line cord from the two line telephone into the L1 L2 jack of the triplex adapter Or you can plug the two line telephone into the TEL jack of the two line TAD Multi line connections PBX Most offices use a central telephone system While it is often relatively simple to connect the machine to a key system or a PBX Private Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to connect the machine for you It is advisable to have a separate line for the machi
175. w drum press 1 When the LCD shows Accepted close the front cover caution If toner scatters and your hands or clothes get dirty immediately wipe off or wash with cold water 11 28 Chapter 11 Machine Information Checking the Serial Numbers You can view the machine s serial number on the LCD For FAX 2820 FAX 2910 FAX 2920 and MFC 7220 press Menu Set 4 1 OR For MFC 7225N press Menu Set 6 1 La Serial No Press Stop Exit Checking the Page Counters You can view the machine s page counters for copies printer pages reports and lists faxes or a Summary total For FAX 2820 FAX 2910 FAX 2920 and MFC 7220 press Menu Set 4 2 OR For MFC 7225N press Menu Set 6 2 2 Page Counter Press A or W to select Total Copy Print Or List Fax Press Stop Exit 11 29 Checking the Drum Life You can view the machine s drum life on the LCD For FAX 2820 FAX 2910 FAX 2920 and MFC 7220 press Menu Set 4 3 OR For MFC 7225N press Menu Set 6 3 3 Drum Life Remaining XXX D Press Stop Exit Note The drum life check will be accurate only if you have reset the drum counter when you installed a new drum unit It will not be accurate if you have reset the drum counter during the life of a used drum Appendix A Setting up telephone services Your machine supports the Distinctive Ring and Caller ID subscriber tel
176. way from the machine When you call the machine and enter your Remote Access Code 3 digits followed by the system will give two short beeps and you must enter a remote command Operation details 95 Change the Fax Forwarding Paging or Fax Storage settings 1 OFF You can select off after you have retrieved or erased all your messages 2 Fax Forwarding If you hear one long beep the change has been accepted If you hear three short beeps you cannot change it because 3 Paging i something has not been set up for example perhaps a Fax 4 Fax Forwarding number Forwarding or Paging number had not been registered You 6 Fax Storage can register your Fax Forwarding number by entering 4 See Changing your Fax Forwarding number on page 6 7 Once you have registered the number Fax Forwarding will work You can select off after you have retrieved or erased all your messages 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax message s See page 6 7 3 Erase faxes from the memory If you hear one long beep fax messages have been erased from the memory 1 Fax You can check whether your machine has received any faxes If yes you will hear one long beep If no you will hear three short beeps 1 External TAD If you hear one long beep your change has been accepted 2 Fax Tel 3 Fax Only Press 9 0 to exit Remote Retrieval Wait for the long beep then replace the handset Chapter 6 Retri
177. wer Code 00608 A 4 FOCO NOICE S ereen 10 1 G Gray scale scncscaacncwusGesmncweantumnsaisavants S 4 S 5 Groups for Broadcasting ccccseeeeees 5 3 H Handset Volume ccccssceeseeeeseeeeeeeeees 2 6 HELP LCD messages ccccecseeeeeeeseeeeeeeeees B 1 using navigation keys ennenen B 2 Menu Table coecdncmdencedeveubendssciewtades B 1 B 3 J Jacks convert to RJ11 jack triplex adapter cccceecseeeseeeeeeeees A 7 EXT external telephone cccseeeeeeeees A 5 TAD answering machine A 5 Jams document ccccccceeeceeeeeeeeceeeeaeeesnens 11 7 DADO reroror 11 7 L LCD liquid crystal display B 1 B 2 FEIDE ST cea E 7 2 M Macintosh See Software User s Guide on the CD ROM Maintenance routine cccceeeeeeee sees 11 21 Manual ANNO sscastinotinecediinicaactwinetanedouseoeebtnanaites 3 1 OCO oraa E 4 1 Memory Security cccceseeeeeseeeeeeeeees 2 10 Memory Storage ccccssssseceesseeeeeeeeees B 1 Menu Selection Table ccceeeeeee B 1 Mode entering OY aaie ec teseeneect E 8 1 FI eee essences eee eee saree seace sqreeseeeenqess 3 1 Ce naa PEE T E E EE ET 1 6 Multi line connections PBX 66 A 9 N Networking printing See Software and Network User s Guide on the CD ROM scanning See Software and Network User s Guide on the CD ROM O One Touch CHANGING eresien
178. x Tel mode Ring Volume Volume setting for the machine s ring Scanning The process of sending an electronic image of a paper document into your computer Search An electronic alphabetical listing of stored One Touch Speed Dial and Group numbers Speed Dial A pre programmed number for easy dialing You must press the Search Speed Dial key and the three digit code and Start to start the dialing process Standard resolution 203 x 97 dpi It is used for regular size text and quickest transmission Station ID The stored information that appears on the top of faxed pages It includes the sender s name and fax number Super Fine resolution 203 x 392 dpi Best for very small print and line art TAD telephone answering device You can connect an external device or answering machine to the EXT jack of your machine Telephone Answer Code for Fax Tel mode only When the machine answers a voice call it pseudo double rings You can pick up at an extension phone by pressing this code 5 1 Temporary settings You can select certain options for each fax transmission and copy without changing the default settings Tone A form of dialing on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the phone lines from your machine to the receiving fax machine Transmission Verification Report A listing of each transmission that shows its date time and number
179. y Error Message 2 Make sure the machine is not displaying an error message on the LCD Display appears 3 Make sure no other device drivers which also communicate through the parallel port are running automatically when you boot up the computer such as drivers for Zip Drives External CD ROM Drive etc Suggested areas to check Load Run commanad lines in the win ini file or the Setup Group 4 Check with your computer manufacturer to confirm that the computer s parallel port settings in the BIOS are set to support a bi directional machine i e Parallel Port Mode ECP Paper Handling Difficulties The machine does not feed paper If there is no paper load a new stack of paper into the paper tray If there is paper The LCD shows No Paper Fedor inthe paper tray make sure it is straight If the paper is curled you should Paper Jam straighten it Sometimes it is helpful to remove the paper turn the stack over and put it back into the paper tray Reduce the amount of paper in the paper tray and then try again Check that the manual feed mode is not selected in the printer driver If the LCD shows Paper Jamand you still have a problem see Paper jams on page 11 7 The machine does not feed paper Reinsert the paper firmly load one sheet at a time Make sure that manual feed from the manual feed slot mode is selected in the printer driver How can load envelopes You can load envelopes from the manual feed slot Your
180. y for your telephone company s Distinctive Ring service before you program the machine to work with it Do you have Voice Mail If you have Voice Mail on the phone line that you will install your new machine on there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls However the Distinctive Ring feature allows you to use more than one number on your line so both Voice Mail and the machine can work together without any problems If each one has a separate phone number neither will interfere with the other s operations If you decide to get the Distinctive Ring service from the telephone company you will need to follow the directions on next page to register the new Distinctive Ring pattern they give you This is so your machine can recognize its incoming calls Note You can change or cancel the Distinctive Ring pattern at any time You can switch it off temporarily and turn it back on later When you get a new fax number make sure you reset this feature Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine Some ring patterns cannot be registered The ring patterns below are supported by your Brother machine Register the one your telephone company gives you Ring Pattern Rings SIU Le short long short JU ULL short short long JUL Li very long normal pattern Note

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