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Phaser 340/350 - Printer Parts Exchange

1. Fig2 Partnumber Serial number Qty Name and description parts Effective Discont d 25 650 3266 00 1 Solenoid Valve Assembly 26 343 1580 00 1 Restraint Printhead Shipping Assembly 27 174 3402 00 1 Cable Power Supply 28 650 3363 00 1 Circuit Board I O 3 29 650 3262 00 1 Exit Gear Assembly 30 119 4893 00 1 Fan Drum Cooling 31 650 3186 00 1 X Axis Drive Assembly 32 119 4822 00 1 Sensor Head Restraint 33 401 0732 00 1 Drum Ring Gear 34 650 3263 00 1 Y Axis Pulley Assembly with Belts 35 671 3192 52 1 Circuit Board I O 2 36 351 0972 00 1 Guide Paper Tray Right 37 214 4651 00 2 Drum Maintenance Tray Actuator Left Right 38 351 0963 01 1 Guide Nose Right 39 351 0969 00 1 Guide Pick Assembly 40 351 0951 00 1 Guide Paper Tray Left 41 343 1566 00 1 Assembly Spring Retainer 42 351 0957 00 1 Guide Nose Left 43 351 0991 00 1 Guide Drawer Assembly Right 44 351 0971 02 i Guide Drawer Assembly Left 45 401 0701 00 1 Roller Pick Assembly 46 163 0821 00 1 Engine ROM Z350 Base masked 163 0822 00 Engine ROM Z350 Extended masked 47 386 6902 00 3 Tray Sense Buttons 48 671 3198 50 1 Paper Preheater Exit Sensor 49 119 4720 00 1 Paper Preheater Assembly with Upper Feed Roller 50 174 3398 00 1 Cable I O board 4 to I O Board 3 51 174 3399 00 1 Cable I O Board 4 to Front Panel 52 650 3364 00 1 Drum Heater Assembly 53 147 0108 00 1 Proces
2. Motor or solenoid Resistance approximately Process motor 3 ohms Y axis motor 2 ohms X axis motor 60 ohms phase Cap wipe purge assembly motor 80 ohms phase Head tilt solenoid 45 ohms Maintenance tray camshaft solenoid 45 ohms Paper pick solenoid 45 ohms Transfix cam solenoid 45 ohms In general if you measure any low resistance from a motor winding to ground while the motor is installed replace that motor Service Guide 35 Media jams and the paper path Media based problems 1 Check that the correct type of media is being used Fanning the media eliminates its tendency to double pick 2 Inspect the paper for bent torn or folded corners 3 Ensure that the correct media is in the correct paper tray The tray indicates the size and the type of media loaded in the tray the printer does not directly sense the size or type of media 4 Ensure the correct weight of paper is being used Use 16 32 Ib Bond 60 120 g m in the paper trays For manual feeding use 16 32 lb Bond 60 120 g m or 50 80 Ib Cover 135 220 gm Paper pick errors Paper pick errors occur when the media in the paper tray mispicks or the printer double picks two or more sheets of paper 1 Clean the interior of the paper tray When installing paper push the stack of paper down until the tray s lift plate locks to the bottom of the tray This prevents the top sheet of paper from being mispositioned
3. 9100 80 Aligning timing the cap wipe purge assembly drive belts 50 Phaser 340 and Phaser 350 Color Printer Drum position encoder gap This procedure ensures that the drum position sensor assembly s encoder wheel rotates freely inside the gap of the drum position sensor without the encoder wheel s disk touching the sensor If the disk touches the sensor it can abrade the disk and result in erroneous drum position readings 1 Ensure that the retaining spring is not in the drum position sensor assembly s encoder wheel groove This ensures that the encoder wheel is not tensioned and slides easily onto the drum shaft If not already mounted in place secure the drum position sensor assembly onto the drum shaft and secure it to the printer frame Through the access hole in the drum position sensor assembly position the encoder gap tool on the drum shaft Reposition the drum position sensor assembly s encoder wheel on the drum shaft until it butts firmly against the encoder gap tool Holding the gap tool in place with a small flat blade screwdriver slide the encoder wheel s retaining spring into the encoder wheel s groove Service Guide 51 Gap tool Groove Retaining spring Drum positio sensor assembly n CA Aan 9100 67 Setting the drum position encoder gap 6 Remove the gap tool Reassemble the printer and make a test print 52 Ph
4. 22 084 31 Jam Media at front cover unexpected event paper hand feed sensor TRUE 22 085 32 Jam Media at front cover unexpected event paper hand feed sensor FALSE 22 086 33 Jam Media at front cover unexpected event auxiliary tray not present 22 087 34 Jam Media at front cover unexpected event auxiliary tray A size Service Guide 25 lable 4 Front panel and tault history log error codes and messages Error code Meaning 22 088 35 Jam Media at front cover unexpected event auxiliary tray A4 size 22 096 34 Jam Media at exit cover unexpected event standard tray ajar 1 22 097 35 Jam Media at exit cover unexpected event standard tray A4 size transparency 22 098 36 Jam Media at exit cover unexpected event standard tray not used 22 099 37 Jam Media at exit cover unexpected event standard tray ajar 2 22 100 38 Jam Media at exit cover unexpected event standard tray A size transparency 22 101 30 Jam Media at exit cover unexpected event standard tray A4 size paper 22 102 31 Jam Media at exit cover unexpected event standard tray A size paper 22 103 32 Jam Media at exit cover unexpected event standard tray not present 22 104 33 Jam Media at exit cover unexpected event paper pick sensor TRUE 22 105 34 Jam Media at exit cover unexpected event paper pick sensor FALSE 22 106 35 Jam Media at exit cove
5. 7 650 3257 00 1 Front Panel Assembly 8a 650 3258 01 BOxxxxx BBxxxxx 1 Cap Wipe Purge Assembly 8b 650 3185 00 BCxxxxx Cap Wipe Purge Assembly PTC regulate 9 650 3153 00 1 Printhead and Install Kit 10 166 0704 00 1 Rigid Vacuum Tube 11 650 3362 03 1 Ink Loader 12 650 346 1 00 1 Head Ribbon Cable and Clip 13 671 3038 06 1 Circuit Board Power Control 14 162 0474 00 1 Tube 15 671 3331 50 1 Circuit Board Interconnect 16 119 4894 00 1 Fan Rear 17a 671 3565 00 BOxxxxx BBxxxxx 1 Masked PS ROM SIMM Z340 17b 671 3641 00 BOxxxxx BBxxxxx Masked PS ROM SIMM Z340P 17c 671 3594 00 BOxxxxx BBxxxxx Masked PS ROM SIMM Z340J Kanji 17d 671 3809 00 BCxxxxx Masked PS ROM SIMM Z2340 Z340P 17e 671 3811 00 BCxxxxx Masked PS ROM SIMM Z340J Kanji 18a 671 1561 01 1 4 Mbyte RAM SIMM Z340 18b 671 3133 00 16 Mbyte RAM SIMM Z340 Plus 19a 671 3037 80 BOxxxxx BCxxxxx 1 Circuit Board Main Z340 Z340P 19b 671 3760 80 BDxxxxx Circuit Board Main Z340 Z340P not available until Apr 1 1996 20a 671 3468 02 20b 671 3469 00 20c 671 3470 02 20d 386 6815 00 20e 213 1090 00 Ma aa Network card Ethernet 4676FP1 Network card LocalTalk Serial 4676FP3 Network card Token Ring 4676FP4 Blank cover plate no card installed Blank cover plate thumbscrews 21 650 3365 01 21a 159 0047 00 21b 159 0352 00 Aaa Power Supply Fuse 10A slow F4 Fuse 6 3A DIN F1 F2 F3 F5 22 650 3261 00 Motor Stepper
6. Base V2 40 650 3183 00 BCxxxxx Engine FW ROM Z340P Plus V2 40 47 386 6902 00 Tray Sense Buttons 48 671 3198 50 Paper Preheater Exit Sensor 49 119 4720 00 Paper Preheater Assembly with Upper Feed Roller 50 174 3398 00 Cable I O board 4 to I O Board 3 51 174 3399 00 Cable I O Board 4 to Front Panel Service Guide 67 Table 2 Phaser 340 FRU interior parts list cont d Fig 2 Part number parts Serial number Qty Name and description 52 650 3364 00 1 Drum Heater Assembly 53 147 0108 00 1 Process Motor 54 147 0109 01 1 Y axis Drive Motor 55 671 3191 53 1 Circuit Board I O 1 56 202 0342 01 1 Accumulator 57 156 4001 00 1 NVRAM IC for Main Board 650 3269 00 Hardware Kit 650 3267 00 Bushing Kit 650 3268 00 Belt Kit Belt Paper Path Transport Belt Paper Transport Belt Drum Y Axis Belt Motor Y Axis Belt Cap Wipe Purge Drive 2 per kit 650 3289 00 Flag Kit Latch Flag Flag Exit Sensor Flag Paper Out Sense Flag Hand Feed Flag Paper pick Flag Paper Tray Sense Flag Preheat Entrance Flag A Flag A 4 Flag Exit Sensor Flag Advance Gear Home 68 650 3296 00 Gear Kit Pulley Lower Paper Transport Gear Compound Paper Transport Gear Drum Maint Lower Idler Gear Paper Path Idler Gear Shaft Eccentric Gear Compound Shaft Eccentric Gear 13 Gear 14 Pulley Gear Compound
7. conductors or between either supply conductor and ground Use only the specified power cord and connector Refer to a qualified service technician for changes to the cord or connector Operation of product Avoid electric shock by contacting a qualified service technician to replace fuses inside the product Do not operate without the cove and panels properly installed Do not operate in an atmosphere of explosive gases WARNING Turning the power off using the On Off switch dc not de energize the printer You must remove the power cord tc disconnect the printer from the mains Keep the power cord accessible for removal in case of an emergency Safety instructions Read all installation instructions carefully before you plug t product into a power source Terms on CAUTION A personal injury hazard exists that may not be product apparent For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is exposed to any exces moisture if product is dropped or damaged if you suspect that the product nee servicing or repair and whenever you clean the product Ground the product Plug the three wire power c
8. sensors 9100 72 Service Guide 5 Caution The actual position of some printer assemblies such as the printhead or the cap wipe purge assembly cannot be ascertained at all times The printer records in NVRAM where it last positioned such assemblies each time it moves them If after power down or a power interruption the assemblies are manually repositioned the printer erroneously assumes that the assemblies to be in the position it last left them This assumption can result in damage to the printer when it tries to position the assemblies For example the printhead could be tilted forward and crash into the raised cap wipe purge assembly V O Board 3 Paper exit sensor Main board Printhead s lock sensor Stripper cover opensensor Interconnect board X axis home sensor V O Board 4 Paper width assembly home sensor sensors Maintenance tray blade position sensor Right maintenance Paper empty sensor tray sensor Paper pick Tray type sensors sensor V O Board 2 9100 73 Right side sensors and switches on the print engine 6 Phaser 340 and Phaser 350 Color Printer Head tilt X DNN solenoid SAP yf camshaft solenoid Paper pick solenoid J Air vi Transfer cam alve solenoid 9100 05 Solenoids on the print engine Service Guide 7 The main board Print engine ROM NV RAM PostScript ROM 9100 06 Features of the main board Media
9. Cap Wipe Purge Assembly includes items 23 and 24 66 Phaser 340 and Phaser 350 Color Printer Table 2 Phaser 340 FRU interior parts list cont d Fig 2 Part number Serial number Qty Name and description parts Effective Discont d 23 Belt Cap Wipe Purge Drive part of 650 3268 00 belt kit 24 Drive Gear part of 650 3296 00 kit 25 650 3266 00 Solenoid Valve Assembly 26 343 1580 00 Restraint Printhead Shipping Assembly 27 174 3402 00 Cable Power Supply 28 650 3363 00 Circuit Board I O 3 29 650 3262 00 Exit Gear Assembly 30 119 4893 00 Fan Drum Cooling 31a 650 3259 00 BOxxxxx BBxxxxx X Axis Drive Assembly 31b 650 3186 00 BCxxxxx X Axis Drive Assembly 32 119 4822 00 Sensor Head Restraint 33 401 0732 00 Drum Ring Gear 34 650 3263 00 Y Axis Pulley Assembly with Belts 35 671 3192 52 Circuit Board I O 2 36 351 0972 00 Guide Paper Tray Right 37 214 4651 00 Drum Maintenance Tray Actuator Left Right 38 351 0963 01 Guide Nose Right 39 351 0969 00 Guide Pick Assembly 40 351 0951 00 Guide Paper Tray Left 41 343 1566 00 Assembly Spring Retainer 42 351 0957 00 Guide Nose Left 43 351 0991 00 Guide Drawer Assembly Right 44 351 0971 02 Guide Drawer Assembly Left 45 401 0701 00 Roller Pick Assembly 46 650 3163 02 BOxxxxx BBxxxxx Engine FW ROM Z340 Z340P V1 24 650 3182 00 BCxxxxx Engine FW ROM Z340
10. Check to see if the paper empty flag is broken Check the media selection switches on the right side of the paper tray Macintosh printing problems Table 8 Macintosh printing problems Image never prints Make sure that the correct Phaser 340 icon was selected in Printer acts as if it is the Chooser Try printing the job again receiving data but nothing comes out of In the Chooser switch background printing to off Try printing printer or itgoes backto the job again Ready mode without printing image Download the Error Handler utility and try printing the job again If an error page is printed after printing the job again call the Customer Support Hotline for further assistance Please have the error page in hand If available try printing to a black and white PostScript printer such as an Apple LaserWriter If the file does not print on the black and white PostScript printer this may mean that the problem may be application or network related Ensure that the print engine can print by pressing and holding the rear panel TEST switch to print an internal test print Service Guide 41 Table 8 Macintosh printing problems cont d Image prints in black and white In the print dialog box make sure the Color Grayscale option has been selected Make sure that the Phaser 340 icon was selected in the Chooser Try printing the job again Check the version of your LaserWriter driver to ensure that it is ver
11. With a spring scale press inward on the right side of the paper feed belt When properly set you should measure about 1 to 7 ft Ibs 1 4 to 1 2 inches of deflection 6 to 12 mm To adjust the belt tension loosen the paper feed belt tensioner adjust its position for proper belt tension and then tighten the tensioner in place Do not over tension the belt Paper feed belt tensioner Press here to check belt deflection LO 9100 71 Setting paper feed belt tension 3 Reinstall the left side panel Service Guide 45 Y axis belts tension adjustment Perform this procedure after loosening or removing the y axis belt drive assembly 1 Ensure that the three screws that secure the Y axis drive assembly are 1 4 turn loose 2 Attach the Y axis belt tension tool in its unloaded or folded out position to the keyholes in the side frame of the printer just below and in front of the Y axis drive assembly The tool s fishhook should engage the eyelet of the Y axis drive assembly 3 Pull forward and down on the lever arm of the tension tool to apply tension to the Y axis belts 4 While the belts are under tension rotate the Y axis motor pulley 10 times to rotate the belts and seat them in place 5 Beginning with the upper right screw tighten the three tension set screws to 30 in Ibs to secure the Y axis drive assembly in place 6 Release the tension tool s lever arm an
12. and the LCD is cleared Service Guide 13 The right LED represents tests on the main board s print engine 68K processor During power up the LED flashes twice and then stays lighted It then blinks intermittently as the processor test run Like the 29K LED if it blinks in a regular repeated pattern the processor is looping on a failed test After successful power up the left LED blinks in a regular 2 beat pause 2 beat pause pattern If the LED repeatedly flashes in the same sequence then the 29K processor has encountered an error and is looping The possible LED encoded error codes are listed here Table 3 68K processor power up self test error codes Right LED flashes Meaning Long flash 5 Short flash 1 3L 1S 16 1 CPU Interrupt 2 Instruction ROM Data Bus 3 Instruction ROM Checksum 4 SRAM Validate data paths 5 SRAM Byte wide device independent test 6 SRAM Memory cell test 7 SRAM Validate address paths 8 PE NVRAM Validate data paths 9 PE NVRAM Memory cell test 10 PE NVRAM Validate data paths 11 MC ASIC Read registers only 12 MC ASIC Validate data paths 13 MC ASIC Write read registers 14 MC ASIC FIFO validation 15 DMC ASIC Validate data paths 16 DMC ASIC Write read registers 17 DMC ASIC ROM validation 18 DMC ASIC Validate RAM blocks 19 DMC ASIC Timer registers and IRQ 20 DMC ASIC IRQ validation using test mode 21 DM
13. appears on the print If it does not the scratch occurred in the paper pick and early transport of the transparency film 2 A scratch caused by the paper preheater can be caused by debris built up on the heating surfaces Run the front panel clean procedure Clean Ink smears Additional you can manually force a sheet of thick 65 to 80 Ib paper through the paper preheater to buff the paper preheater heating surfaces With the leading and trailing ends of the sheet of paper extending from the entry and exit of paper preheater gently pull the sheet of paper back and forth several times and then remove the sheet of paper Be careful of the paper sensor flags 38 Phaser 340 and Phaser 350 Color Printer White portion of print is colored 1 Color ona print where no color should be printed is often called a latent image A latent image remains on the drum when it should have been transferred to its sheet of paper An insufficient amount of oil on the drum provided by a defective or old maintenance tray may be the problem Replace the maintenance tray 2 Replace the power control board 3 Non functioning printhead data cable Replace the main board 4 Replace the printhead Color is uneven 1 This may be due to poor thermal regulation in the printer resulting in uneven heating of the printhead which in turn results in uneven ink drop jetting 2 Adjust the printer for best print quality 3 Replace the printhead Not prin
14. create pressure against the roller Turn the lower roller shaft with your thumb and forefinger to operate the upper feed rollers a To clean the upper rubber rollers place and hold an alcohol soaked swab against the underside of each roller while turning the lower roller shaft with your thumb and forefinger You may need several swabs to clean the rubber rollers If the swab becomes dirty during cleaning discard it and use another 9101 33 Cleaning the upper paper feed rollers b To clean the lower rubber feed rollers place and hold an alcohol soaked swab on top of each roller while turning the lower feed roller shaft 56 Phaser 340 and Phaser 350 Color Printer 3 To clean the lower white plastic rollers place and hold an alcohol soaked swab on top of each roller while turning the individual roller with your thumb and forefinger 9101 32 Cleaning the lower feed rollers 4 Close the front cover Service Guide 57 Cleaning for ink smears paper exit path 1 Open the front cover 2 Open the exit cover using the blue release button located inside the front cover at the top of the printer 3 To clean excess ink particles and drum fluid from the colored exit fingers gently wipe the top surface of each finger using a dry swab Caution To avoid damaging the print drum and exit fingers never scrape excess ink with a tool or finger nail Use a dry swab provided with the cleani
15. essential for safe operation Contents General Information 1 Print engine assemblies 2 The mainboard 8 Media tray type sensing 8 Bypassmode 9 Cooldown mode 9 Printing service test prints 10 Accessing the printer s fault history 10 Serial numbering for Phaser 350 10 Phaser 340 serial number format changes 11 Serial number history for the Phaser 340 12 Error Codes and Messages 13 Rear panel LED error codes 13 Front panel displayed error codes and messages 15 Troubleshooting 33 System power up sequence 33 Testing motor and solenoid resistances 35 Media jams and the paper path 36 Media based problems 36 Paper pick errors 36 Print transfer jams 37 Checking the process motor and drive train 37 Media skews passing through the paper path 37 Printing and print quality problems 38 Streaks or lines in the print parallel to the short axis of printing 38 Streaks or lines in the print parallel to the long axis of printing 38 Scratches in the transparency parallel to the long axis of printing 38 White portion of print is colored 39 Color is uneven 39 Not printing 39 Printing too light or too dark 39 Adjust the printer for best print quality 39 Image is offset or cut off 39 Wrinkling 40 Oil streaks on top of print 40 Service Guide Problems and solutions 41 Power problems 41 Front panel indications 41 Macintosh printing problems 41 Workstation printing problems 42 PC DOS printing problems 43 Windows printing problems 44 Adjustmen
16. maintenance WU cam solenoid clutch home sensor and related hardware 4 011 41 0x240B PC_DEV_FAULT_ During the drum maintenance cycle when the drum maintenance cam position should have been at blade up wick DM_CAM_BU_ down the drum maintenance cam home sensor should have WD been FALSE and was instead TRUE Check the drum maintenance cam solenoid clutch home sensor and related hardware 4 012 42 0x240C At the end of a drum maintenance cycle when the drum PC_DEV_FAULT_ maintenance cam position should have been at blade down wick DM_CAM_END down the drum maintenance cam home sensor should have been TRUE and was instead FALSE Check the drum maintenance cam solenoid clutch home sensor and related hardware 4 013 43 0x240D During power on initialization the engine is unable to disengage PC_DEV_FAULT__ the process motor Prior to declaring this fault the engine has GEAR_GRIND attempted to move the process motor through enough revolutions to disengage the head tilt mechanism but the motor stalled The X axis was then displaced to the right 0 15 inches and the disengage was repeated but the motor stalled again This fault is then declared The head is unable to move on its tilt axis perhaps because it is colliding with something head restraint pin cap poorly installed ink loader screwdriver 4 015 45 0x240F The engine spent too much time in printhead adjust state The PC_DEV_FAULT_ HEAD_ADJUST_
17. of BYRxxxx where B Beaverton Y Year 0 9 R Revision level A thru Z minus I and O Xxxx numerical values only 0 9 This is the begining serial number for the Phaser 350 10 B6A0100 Phaser 340 and Phaser 350 Color Printer Phaser 340 serial number format changes New printers have a B6 serial number For reasons related to export codes and country of origin the serial number format on Phaser 340 Color Printers has changed Manufacturing discovered that the use of the double alpha prefixes BB BC BD and BE was in violation of a previous agreement with the U S government Refer to the first three digits instead of only two New printers ship with B6E instead of BE as the serial number prefix The entire serial number has a simpler format of BYRxxxx where E B Beaverton m Y Year 0 9 E L Revision level range 0 thru 9 and A thru Z base 34 E xxxx numerical values only 0 9 This format supports only 10 000 printers but the revision level can be rolled for the next 10 000 printers There is no duplication of B6 numbers on the Phaser 340 because of the range of previous B6 numbers that were issued Service Guide 11 Serial number history for the Phaser 340 Following are previous Phaser 340 serial patterns showing the first 3 digits 12 B15 B25 B35 B4zz B5zz B6zz B7zz B8zz B9zz BCzz BDzz BEzz B6E B6F First product
18. stripper finger cover Also make sure the sensor rides evenly on the drum surface 60 Phaser 340 and Phaser 350 Color Printer Resetting NVRAM Resetting NVRAM returns all the image processor s NVRAM stored parameters to their factory defaults except the print count for images processed through the image processor and the Adobe firmware serial number If you do not wish to reset the NVRAM stored parameters of an installed PhaserShare card then remove the card before performing this procedure Caution When servicing the printer before turning on the printer you should always make sure that the head tilt cam gear is latched by the head tilt solenoid and that the head tilt cam gear is disengaged via its missing teeth to the drive gear To reset the printer to its factory default values follow this procedure 1 2 3 4 5 With the printer in its Ready state press Menu Scroll to the Service Support menu item Press Menu and Exit to enter the special service menu Scroll to the menu item Reset NVRAM Press OK to reset NVRAM Service Guide 61 Alternately you can also use the PC diagnostics to selectively return either the print engine NVRAM contents or the PostScript NVRAM contents to their factory default values as shown in the following illustration NVRAM Test menu 62 Phaser 340 and Phaser 350 Color Printer FRU List Changes to Tektronix products are made to accommodate improved components as they become
19. the printer ranging alpha numerically from 0 thru 9 to A thru Z xxxx indicates the serial sequence of manufacture New format serial numbering begins with B6Exxxx which follows old style number BExxxxx Service Guide 63 Table 1 Phaser 340 FRU exterior parts list Fig1 Partnumber Serial number Qty Name and description parts Effective Discont d 1 200 4223 02 Cover Front Jam Access 2 200 4224 00 Cover Stripper Access 3 200 4225 01 Cover Top 4 200 4187 01 Cover Side Right 5 200 4274 00 Cover Side Left 6 200 4189 00 Cover Back 7 367 0454 00 Handle Release Lever 8 214 4639 00 Pivot Hinge Front Cover 9 200 4220 00 Cap Head Restraint 334 8366 25 Logo Marker Z340 Z340P 334 8366 29 Logo Marker Z340J 64 Phaser 340 and Phaser 350 Color Printer 9100 75 Figure 1 The Phaser 340 printer exterior FRUs 65 Service Guide Table 2 Phaser 340 FRU interior parts list Fig2 Partnumber Serial number Qty Name and description parts Effective Discontd 650 3260 00 BOxxxxx BBxxxxx Print engine w o Main Board and SIMMs 650 3184 00 BCxxxxx 1 386 6851 00 1 Finger Stripper Upper Assembly 2 650 3426 00 1 Finger Stripper Lower Assembly 3 119 5237 00 1 Drum Temperature Sensor Assembly 4 650 3428 00 1 Drum Transfix Assembly 5a b 650 3299 00 1 Exit Roller and Lower Feed Roller 6 351 0959 00 1 Guide Exit Lower
20. you observe variations in the glossiness of the print Unevenffill Should aaa fetttorrignt Service Guide 9100 88 102 Phaser 340 printers serial numbered BCxxxxx and up Service Test Print 7 Printhead diagnostic This print is used for manufacturing and engineering evaluation of printhea performance Service Guide 9100 118 Phaser 340 printers serial numbered BCxxxxx and up Service Test Print 8 Solid fills These seven prints show uniformity of fill Look for Even uniform fills throughout each print Wrinkles or deformity of the paper itself caused by the print process show up in blue and green prints at 600 dpi before other colors A slight amount of wrinkling in green fills at 600 dpi is normal But there should be no wrinkling in 600 dpi blue fills Causes Weak jets or uneven drum heating may cause uneven fills To solve wrinkling try different print media Replace the drum maintenance tray to correct streaking Check the drum temperature sensor for debris build up on the sensor or the sensor is in improper contact with the drum Refer to Test Print 4 The transfix pressure is incorrect Replace the drum transfix assembly g Service Guide 9100 119 104 Phaser 350 Test Prints This topic shows a number of defective prints and the reason for the d
21. 22 142 35 Jam Media at exit tray unexpected event paper preheat entry sensor TRUE 22 143 36 Jam Media at exit tray unexpected event paper preheat entry sensor FALSE 22 144 37 Jam Media at exit tray unexpected event paper preheat exit sensor TRUE 22 145 38 Jam Media at exit tray unexpected event paper preheat exit sensor FALSE 22 146 30 Jam Media at exit tray unexpected event paper exit sensor TRUE 22 147 31 Jam Media at exit tray unexpected event paper exit sensor FALSE 22 148 32 Jam Media at exit tray unexpected event paper hand feed sensor TRUE 22 149 33 Jam Media at exit tray unexpected event paper hand feed sensor FALSE 22 150 34 Jam Media at exit tray unexpected event auxiliary tray not present 22 151 35 Jam Media at exit tray unexpected event auxiliary tray A size 22 152 36 Jam Media at exit tray unexpected event auxiliary tray A4 size 22 160 35 Jam Media at hand feed unexpected event standard tray ajar 1 22 161 36 Jam Media at hand feed unexpected event standard tray A4 size transparency 22 162 37 Jam Media at hand feed unexpected event standard tray not used 22 163 38 Jam Media at hand feed unexpected event standard tray ajar 2 22 164 30 Jam Media at hand feed unexpected event standard tray A size transparency 22 165 31 Jam Media at hand feed unexpected event standard tray A4 size paper 22 166 32 Jam Media at hand feed unexpected ev
22. 340 PhaserShare Networking and Printer Management SW Manual 063 2278 01 Phaser 340 SW Drivers and Utilities Diskettes 063 2491 01 Phaser 340 SW Drivers and Utilities CD 070 9100 01 Service Manual 070 9682 00 Phaser 350 Users Manual English 070 9682 10 Phaser 350 Users Manual French 070 9682 20 Phaser 350 Users Manual Italian 070 9682 30 Phaser 350 Users Manual German 070 9682 40 Phaser 350 Users Manual Spanish 070 9538 01 Phaser 350 PhaserShare Networking and Printer Management SW Manual 063 2546 00 Phaser 350 SW Drivers and Utilities Diskettes 84 Phaser 340 and Phaser 350 Color Printer Table 4 Supplies and accessories cont d Part number Serial number Qty Name and description Effective Discnt d 063 2550 00 Phaser 350 SW Drivers and Utilities CD Z350 Base 063 2543 00 Phaser 350 SW Drivers and Utilities CD Z350 Ext Feat 065 0550 00 Carton Kit Shipping 013 0299 00 Parallel adapter Centronics 36 pin to IEEE 1284 C mini 012 1468 00 Cable Parallel IEEE 1284 C to DB25M 012 1465 00 Cable SCSI 2 to 50 pin SCSI 012 1313 00 Cable Serial DB9F to DB25M 012 1312 00 Cable Serial DB25F to DB25M 161 0066 00 Power cord Std USA Canada 115 V 161 0066 09 Power cord Option A1 Universal European 220 V 161 0066 10 Power cord Option A2 United Kingdom 240 V 161 0066 11 Power cord Option A3 Australia 240 V 161 0154 00 Power cord Option A5 S
23. 4 012 11 unused 24 013 12 Engine has a fault but won t indicate why Possibly needs new drum maintenance tray or left maintenance tray sensor is defective or disconnected 24 014 13 Engine is stuck while powering down 24 015 14 unused 24 016 15 Engine is stuck while oiling the drum 24 017 16 Engine is stuck while turning the pick rollers 24 018 17 Engine is stuck while warming up thermals won t stabilize 24 019 18 Engine is stuck while warming up thermals are stable Service Guide 31 Troubleshooting System power up sequence The following lists the chain of events that occur when you turn ona printer The exact chain of events depends upon where the printer believes the printhead is positioned The printer records in NVRAM the last known position of the printhead and the cap wipe purge assembly Power switch turned on 1 Low level power on self test POST diagnostics are performed by both the print engine 68K and PostScript 29K processors The two status LEDs at the rear panel should be blinking If POST diagnostics pass the front panel Power and Error LEDs are turned on Front panel Error LED is turned off and the LCD display is cleared If the printhead is in either the Standby or Print position a If the printer is in its Standby mode the cap wipe purge motor is run to ensure that the cap wipe purge assembly activates its home position sensor If the printer is in Print mode the printh
24. B Power Supply Heater Triac Control 5V 12V 12V 40V 40V 54V A C Heaters Solenoid Valve LCD Panel C X axis Home Sensor Shipping EEn nm nan E Restraint J4 J1 J3 J2 Sensor V O Board 4 D Preheat Fan Enter Sensor an Board Cap Wipe A A4 Purge Jam Handfeed Size Drive Motor Sensor Sensor Board Board X Axis Motor Preheat 7 Exit Sensor i Y Axis Board m Motor drum 9100 92 Service Guide 113
25. C ASIC ADC conversion 22 IPC validation joint test with 29K processor 14 Phaser 340 and Phaser 350 Color Printer Front pane disp ayed error codes and messages Error codes indicate the following E Failing system XX yyy zz m Failing subsystem xx YYY zz m Actual problem xx yyy ZZ E Print engine copy count xx yyy zz 123 the error occurred on Codes from 24 000 through 24 999 are engine failures reported by the PostScript controller They are not stored in the fault history table of the NVRAM They are reported when the engine has been stuck in a state for 25 minutes Table 4 Front panel and fault history log error codes and messages Error code Meaning 4 000 PC process control supervisor 4 001 40 Failure reading printhead NVRAM data check the wiring to the 0x2401 printhead IC bus and other hardware PC_DEV_FAULT_ HEAD_READ 4 002 41 Printhead NVRAM data was all zeros has this printhead been 0x2402 through normalization If so check wiring to printhead PC_DEV_FAULT_ HEAD_ZEROS 4 003 42 Printhead NVRAM data was all ones has this printhead been 0x2403 through normalization If so check the wiring to the printhead PC_DEV_FAULT_ HEAD_ONES 4 004 43 Printhead NVRAM checksum failure the data within the 0x2404 printhead NVRAM has been corrupted Check the hardware PC_DEV_FAULT_ Check the the printhead ribbon cable and associated HEAD CHECKSU connections M 4 005 44 Failu
26. DOS prompt type the following in lowercase letters echo showpage gt port substitute LPT1 LPT2 or COM1 etc for port The printer responds by sending a page through the print cycle and ejecting a blank page If this does not happen check your cable or try a different parallel cable If using the serial port refer to the serial port configuration Ensure that the print file ends with a CTRL D character CTRL D indicates the end of file which the printer responds to by closing host to printer communications and then processing and printing the file Use a text editor to open and examine the file On screen a CTRL D character appears as a character Check and add if necessary the following line to the AUTOEXEC BAT file mode LPT1 p If your port is not LPT1 substitute LPT2 or COM1 for the correct port This turns on printer retry indefinitely Is the printer in PostScript mode Check this by sending the file TESTHPGL PLT located on the Tektronix Utilities diskette HP GL directory to the printer At the DOS prompt type the following DOS command COPY TESTHPGL PLT LPT1 If your port is not LPT1 substitute LPT2 or COM1 for the correct port The PC responds with 1 FILE COPIED If this file prints stating that the printer is in HP GL mode then the printer needs to be changed back to the PostScript mode Use the utility located on the Tektronix diskettes to change language emulation Ref
27. P_FAULT_HO operating or the cap may be jammed and unable to move ME_SENSOR 8 002 45 A fault is detected in the web sensors Check the left and right 0x4402 maintenance tray sensors and their wiring harness CAP_FAULT_ WEB_SENSORS 8 003 46 The cap wipe purge assembly stalled This fault does not 0x4403 actually occur because the mechanism is loose When the CAP_FAULT_ assembly jams the motor skips over teeth OVERCURRENT 18 Phaser 340 and Phaser 350 Color Printer lapie 4 Front panel and taulit nistory log error coaes ana messages Error code Meaning 9 000 Ink loader ink melters and printhead ink level sensors 9 001 45 0x4c01 Malfunction of the ink level sensor in the cyan reservoir IL_FAULT_C_ Replace the printhead TWANGER 9 002 46 0x4c02 Malfunction of the ink level sensor in the magenta reservoir IL_FAULT M_ Replace the printhead TWANGER 9 003 47 0x4c03 Malfunction of the ink level sensor in the yellow reservoir IL_FAULT_Y_ Replace the printhead TWANGER 9 004 48 0x4c04 Malfunction of the ink level sensor in the black reservoir IL_FAULT_K_ Replace the printhead TWANGER 9 005 40 0x4c05 IL_FAULT_C_JAM The cyan ink melt heater is on but ink does not seem to be dripping Check that the ink stick is able to advance in the chute 9 006 41 0x4c06 IL_FAULT_M_JAM The magenta ink melt heater is on but ink does not seem to be dripping Check that the ink
28. Pulley Idler Pulley Left Drive Roller Maintenance Drive Belt Assembly Gear Exit Roller Gear Exit Drum Pulley Gear Exit Idler Gear DM First Stage Gear DM Second Stage Gear DM Third Stage Gear DM Idle Phaser 340 and Phaser 350 Color Printer Table 2 Phaser 340 FRU interior parts list cont d Fig2 Partnumber Serial number Qty Name and description parts Effective Discont d 650 3298 00 Spring Kit Spring Head Tilt Spring Exit Disengage Spring Belt Tensioner Left Spring Paper Tray Flag Spring Drum Maintenance Pivot Spring Actuator Return Jam Access Spring Motor Mount Right 650 3299 00 Shaft Roller Kit Roller Exit Roller Lower Transport Cam Drum Maintenance Service Guide 69 Figure 2 The Phaser 340 printer interior FRUs 70 Phaser 340 and Phaser 350 Color Printer 71 Service Guide Table 3 Phaser 340 FRU interior part list left side Fig3 Partnumber Serial number Qty Name and description parts Effective Discnt d 1 650 3430 00 1 Vacuum Pump Assembly 2 2 Belt Cap Wipe Purge Drive 2 Per part of 650 3268 00 Belt Kit 3 650 3264 00 1 Position Sensing Assembly 4 1 Gear Compound Eccentric part of 650 3296 00 Kit 5 119 4968 00 1 Process Gear Position Sensor 6 1 Belt Paper Transport part of 650 3268 00 Belt Kit 7 401 0708 00 1 Clutch Electric Paper Transport 8 401 0706 01 1 Gear Compou
29. Service Quick Reference Guide Tektronix 7 Phaser 340 and Phaser 350 Color Printer Warning The following servicing instructions are for use by qualified service personnel only To avoid personal injury do not perform any servicing other than that contained in operating instructions unless you are qualified to do so This printing October 1996 070 9708 02 opyright 1996 by Tektronix Inc Wilsonville Oregon Printed in the United ates of America All rights reserved Contents of this publication may not be produced in any form without permission of Tektronix Inc iis instrument in whole or in part may be protected by one or more U S or reign patents or patent applications Information provided upon request from ktronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 ktronix Phaser ColorStix and Made for Each Other are registered ademarks of Tektronix Inc TekColor Photofine PhaserShare vaserMatch Finepoint and PhaserPrint are trademarks of Tektronix Inc alSUPPORT and TekColor Care are service marks of Tektronix Inc ther marks are trademarks or registered trademarks of the companies with hich they are associated 3 JG CC Users safety summary Terms in CAUTION Conditions that can result in damage to the produc manual WARNING Conditions that can result in personal injury or loss of life Power source Do not apply more than 250 volts RMS between the supply
30. TCH_JS_RIGHT_ HOT 13 020 41 The right jetstack heater is not heating at all or is not heating as Ox6c14 quickly as it should Replace the printhead ribbon cable Check TCH_JS_RIGHT_ connections Peplace the printhead SLOW 13 033 45 The thermistor in the reservoir appears to be open Replace the 0x6c21 TCH_ printhead ribbon cable Check connections Peplace the RESERVOIR _ printhead OPEN 13 034 46 The thermistor in the reservoir appears to be shorted Replace Ox6c22 TCH_ the printhead ribbon cable Check connections Peplace the RESERVOIR _ printhead SHORT 13 035 47 The reservoir heater is running away Unplug the printer NOW 0x6c23 TCH_ RESERVOIR _ HOT 13 036 48 The reservoir heater is not heating at all or is not heating as Ox6c24 TCH_ quickly as it should Replace the printhead ribbon cable Check RESERVOIR _ connections Peplace the printhead SLOW 14 000 Cap thermals 14 001 41 The cap wipe purge assembly thermistor appears to be open 0x7401 TCC_ Replace the assembly THERMISTOR_ OPEN 14 002 42 The cap wipe purge assembly thermistor appears to be shorted 0x7402 TCC_ Replace the assembly THERMISTOR_ SHORT 20 Phaser 340 and Phaser 350 Color Printer lapie 4 Front panel and taulit nistory log error Codes ana messages Error code Meaning 14 003 43 The cap wipe purge assembly heater is running away Unplug 0x7403 TCC_ the printer NOW Unplug the printer NOW Po
31. as the tray is inserted in the printer 2 Fan the media before inserting it in the paper tray 3 Ensure that the media fits properly in the tray With the left edge of the stack of paper flush against the tray rail there should be a small gap between the opposite edge of the stack of paper and the opposite side rail 4 Check that the pick roller is being rotated If it is not go to the topic Checking the process motor and drive train on page 37 Otherwise go to Step 5 Inits starting position the pick roller s flat side should face down the flat keyed end on the left end of the pick roller shaft faces up 5 Clean the pick roller Paper dust can coat the pick roller and affect its ability to grip the paper and pull it out of the tray 6 Use the motor and solenoid test to check the operation of the paper pick system 7 Inspect the wiring harness leading to the paper transport clutch for nicks cuts or crimped wiring Ensure the connector is seated 8 Inspect the paper feed module for obstructions 36 Phaser 340 and Phaser 350 Color Printer Print transfer jams 1 Test the paper preheater sensors If the sensor fails the test replace the paper pre heater Check to see if the upper feed roller drive belt is broken or slipped off of its pulleys In sucha case the upper roller does not rotate when the lower roller rotates Inspect the idler rollers on the inside of the top front cabinet panel they should r
32. aser 340 and Phaser 350 Color Printer Vacuum check Tools required m Magnetic screwdriver m Vacuum gauge m 1 20 TORX tip m 1 15 TORX tip m PC diagnostics Use this check to verify the actions of the vacuum pump and the solenoid valve In addition you can determine if the cap wipe purge assembly is sealing properly against the printhead faceplate 1 Turn off the printer and remove the power cord 2 Remove the top and right side covers 3 With a T connector connect the vacuum gauge to the inlet side of the solenoid valve This allows you to check the action of the vacuum pump and accumulator Vacuum Vacuum gauge connected gauge to the solenoid valve outlet Outlet Solenoid valve 7 mil orifice 9100 100 Connecting the vacuum gauge to the printer 4 Turn on the printer and enable the PC diagnostics Service Guide 53 5 Scroll to and select the test suite Actuators Select and run the test Purge Pump Vacuum Test Selecting the vacuum check test 6 The test prompts you to measure the vacuum created in the accumulator as it runs the vacuum pump for about 90 seconds You should see a vacuum of 51 cm Hg 20 in Hg 9 8 psi created As the solenoid valve is energized the vacuum should bleed off to 0 is about 5 6 seconds If the vacuum does not reach the expected value there is a leak in the vacuum system from the pump the accumulator and their plumbing or the vacuum pump is defective 7 Co
33. available It is important when ordering parts to include the following information m Component s part number m Product type or model number E Serial number of the printer Serial numbering Particular fields in the serial number indicate the modification level of the printer the date of its manufacture and the sequence number of the printer produced on that day The serial number is coded as follows BLxxDMY B indicates the headquarter city of the manufacturing company Beaverton L indicates the revision level of the printer ranging alpha numerically from 0 to Z Printer ranging from BOxxxxx to BBxxxxx may be referred to as Version 1 printers Printer serial numbered BCxxxxx and above are referred to as Version 2 printers xx alpha numerically indicates the sequence of the printer among the printers produce on that day of manufacture ranging from 01 to ZZ representing 1 to 1296 the letters I and O are not used D alpha numerically indicates the day of manufacture ranging from 1 to X representing 1 to 31 the letters I and O are not used M alpha numerically indicates the month of manufacture ranging from 1 to C representing 1 to 12 Y numerically indicates the last digit of the year of manufacture ranging from 0 to 9 New serial numbering Printers since April 1996 use the simpler format BYLxxxx Y numerically indicates the last digit of the year of manufacture ranging from 0 to 9 L indicates the revision level of
34. cal bars or bands of much lighter color or a different hue running in line in one or more of the solid fills Causes Banding is caused by color to color misregistration inherent in the fabrication of the jet Ensure the printhead to spacing is correct Then use the PC diagnostics to ensure that the printhead and drum thermals are correct A weak jet can cause banding refer to Test Print 2 Make sure that the drum temperature sensor is correctly mounted and in proper even contact with the drum If necessary remove the sensor and check it for an accumulation of debris at its contact point As a last resort replace the printhead Service Guide 9100 115 99 Phaser 340 printers serial numbered BCxxxxx and up Service Test Print 4 Reverse text This print in 300 dpi indicates if the printhead is outputting properly sized drops of ink and that the drum temperature is not too high Look for Legibility in the lines of 6 point text particularly in the primary colors If the letters are closed or badly plugged with ink the printhead is laying down to much ink In a good print you should see five vertical parallel lines of different thicknesses on both the left and right side of the print If the thinnest line is missing the printhead is outputting too much ink or the drum temperature is too high Causes Check the thermal regulation of the printhead and of the drum Make sure that the d
35. d 650 3298 00 Spring Kit Spring Head Tilt Spring Exit Disengage Spring Belt Tensioner Left Spring Paper Tray Flag Spring Drum Maintenance Pivot Spring Actuator Return Jam Access Spring Motor Mount Right 650 3299 00 Shaft Roller Kit Roller Exit Roller Lower Transport Cam Drum Maintenance Service Guide 79 Figure 5 The Phaser 350 printer interior FRUs 80 Phaser 340 and Phaser 350 Color Printer 81 Service Guide Phaser 350 FRU interior part list left side Fig3 Part number Serial number Qty Name and description parts 1 650 3430 00 Vacuum Pump Assembly 2 Belt Cap Wipe Purge Drive 2 Per part of 650 3268 00 Belt Kit 3 650 3264 00 Position Sensing Assembly 4 Gear Compound Eccentric part of 650 3296 00 Kit 5 119 4968 00 Compound Gear Position Sensor 6 Belt Paper Transport part of 650 3268 00 Belt Kit 7 401 0708 00 Clutch Electric Paper Transport 8 401 0706 01 Gear Compound Paper Path Assembly 9 401 0709 01 Clutch Paper Pick 10 401 0710 00 Clutch Drum Maintenance Cam Shaft 11 Belt Paper Path Transport part of 650 3268 00 Belt Kit 12 401 0751 00 Head Tilt Cam Gear 82 Phaser 340 and Phaser 350 Color Printer 9100 77 Figure 6 The Phaser 350 printer interior FRUs left side Supplies and Accessories Table 4 Supplies and accessories Part number Serial number Qty Name and de
36. d remove the tool 7 Reassemble the printer and make a test print Tighten screws after setting tension wee _ Attach tension tool to keyholes DS fre assembly Pull lever arm to set tension 9100 68 Setting the Y axis belt tension 46 Phaser 340 and Phaser 350 Color Printer Printhead to drum spacing adjustment Tool required m Printhead to drum gap tool m Small 3 16 in flat blade screwdriver m 9 64 in hex tip m Magnetic screwdriver m 1 20 TORX tip a PC diagnostic software This procedure assures that the printhead is the proper distance from the drum Make this adjustment after removing or replacing the printhead If you cannot use the PC diagnostics to assist with this procedure due to security restrictions at the customer site then do the following During the procedure allow the printer to power up to its Ready state and then open the front cover to stop all motor motion the printhead will start to cool quickly continue the procedure at Step 4 When you finish the adjustment close the front door allow the printhead to warm up and then check the adjustment 1 Remove the top cover Remove the metal dust cover 2 Start the PC diagnostics program Activate the diagnostic s Printhead to Drum Gap Adjustment Hot routine The routine should automatically center the printhead to the drum Following this the routine regulates the printhead and drum temperature to their Ready sta
37. e assembly the belts carry is perfectly aligned to the faceplate of the printhead If the belts are not aligned the printhead purging is ineffective due to poor sealing between the printhead faceplate and the cap wipe purge assembly 1 Ensure that the cap wipe purge assembly is properly installed Also ensure that the cap wipe purge drive motor is installed in place and that both the left and right side drive belt tension springs are hooked in place 2 Rotate the large drive gear to pull the cap wipe purge assembly to the top of its travel in the chassis frame slot 3 Inspect the left and right side brackets of the cap wipe purge assembly relative to the top of the left and right side chassis frame slots the gaps should be the same on each end 4 Ifthe gaps are not the same unhook the cap wipe purge assembly drive belt tension spring on the left side of the printer to relieve tension on the belt Slip the belt by one tooth over the left side drive shaft gear Hook the tension spring back in place and recheck the gap 5 Repeat until the gaps are the same Service Guide 49 Left side tension spring To adjust gap loosen left side tension spring Right side tension spring and feed belt over the left side drive shaft gear A Check for equal gaps here No more than 0 045 inch Left side drive shaft gear Slots in the F Cap wipe purge assembly drive motor chassis frame
38. ead is moved to its X axis home position and then centered The process motor is rotated to tilt the printhead forward if not already forward rotate all the rollers to their ready positions disengage the transfix roller and lower the maintenance tray blade and wiper If the printhead is in the cap wipe purge position a ono Ff The heaters in the printhead and cap wipe purge assembly are activated to melt the ink gluing them together The printhead is tilted back The ink is allowed to drain from the cap wipe purge assembly The cap wipe purge assembly is lowered to its home position A short wipe is performed and the cap wipe purge assembly is returned to its home position The process motor is rotated to tilt the printhead forward if not already forward rotate all the rollers to their ready positions disengage the transfix roller and lower the maintenance tray blade and wiper The printhead is moved to its X axis home position and then centered Service Guide 33 If the printhead is in the print position but the cap wipe purge assembly is in some unknown intermediate position a Ifthe cap wipe purge assembly is not detected in its home position then the heaters in the printhead and cap wipe purge assembly are activated in case the printhead and cap wipe purge may be glued together by cooled ink b The cap wipe purge assembly is lowered to its home position c The process motor is rotated to t
39. een fills at 600 dpi is normal But there should be no wrinkling in 600 dpi blue fills Causes Weak jets or uneven drum heating may cause uneven fills To solve wrinkling try different print media Replace the drum maintenance tray to correct streaking Check the drum temperature sensor for debris build up on the sensor or the sensor is in improper contact with the drum Refer to Test Print 4 The transfix pressure is incorrect Replace the drum transfix assembly n Service Guide 9100 119 112 Wiring Diagram Parallel scsi Optional Lower Paper Tray Assembly JP71 Network Card Printer Rear Fan Main Board _ Vacuum Pump N 10 Drum Temperature C J33 Sensor vO Board 1 J1 i J2 Drum Home AAS O J4 Sensor Zz Drum Position Sensor Paper Feed i Electric Clutch oD i Left Maintenance Tray Sensor L Compound Gear Position Sensor Process Motor Process Motor Encoder e717 ee 19 Printhead Drum Heater Cap Wipe Purge Heater Paper Pre heater Not used on printers serial numbered BCxxxxx and up Cap Wipe Purge Assembly Ink Melt Heater Ink Melt Heater Ink Melt Heater Ink Melt Heater Inkload Sense Board Maintenance Tray Sensor E Paper Pre heater
40. efective x axis drive or by something such as a wiring harness interfering with the horizontal movement of the printhead The ink loader without the top cover installed to secure it in place may rest too low and interfere with the printhead s motion In this case the ink loader should rest on extrusions on the printer s side frames Service Guide 9100 113 97 Phaser 340 printers serial numbered BCxxxxx and up Service Test Print 2 Weak jet This print shows which jets are not outputting enough if any ink compared to its neighboring jets Note that the yellow jets bands have a small amount of cyan ink added to them which tints them green to make them more visible Look for No interlacing is used in this print expect light dark variation between jets Look for much lighter colored vertical bands in the horizontal bars Weak jets in the yellow band are distinguished by a cyan tint Causes A jet may be partially clogged perform printhead clean purge cycles on the printhead to remove contaminants from the poor performing jet Turn the printer off for 2 to 3 hours or overnight if practical Then perform clean purge cycle again Asa last resort replace the printhead Service Guide 9100 114 98 Phaser 340 printers serial numbered BCxxxxx and up Service Test Print 3 Big bands The large secondary colored areas in this print reveal banding Look for Verti
41. efects The test prints push the printer to the extremes of its performance to reveal possible shortcomings Note that defects revealed by the prints may not show up at all in the course of ordinary printing In servicing the printer you should minimize the defects shown by the prints but not necessarily eliminate them Test prints for Phaser 350 printers Phaser 350 Service Test Print 1 Jstep5 While this print can be printed in 300 dpi it should only be printed and interpreted in 600 x 300 dpi This print reveals problems with the x axis motion of the printhead Look for Unusually wide white gaps or thick blue lines between the thin vertical blue lines at the bottom of the print The thin lines should be evenly spaced and consistent across the width of the page Causes Gaps could either be caused by a defective x axis drive or by something such as a wiring harness interfering with the horizontal movement of the printhead The ink loader without the top cover installed to secure it in place may rest too low and interfere with the printhead s motion In this case the ink loader should rest on extrusions on the printer s side frames Service Guide 9100 000 105 Phaser 350 Service Test Print 2 Weak jet This print shows which jets are not outputting enough if any ink compared to its neighboring jets Note that the yellow jets bands have a small amount of cyan ink added to them
42. engine declares a device fault and shuts down rather than leave a hot heater against a cold drum for an indefinite period TIMEOUT 4 016 46 0x2410 The printhead format number stored in printhead NVRAM is PC_DEV_FAULT_ not understood by this version of engine firmware HEAD_NV_ FORMAT 16 Phaser 340 and Phaser 350 Color Printer lapie 4 Front panel and taulit nistory log error codes ana messages Error code Meaning 4 017 47 0x2411 PC_DEV_FAULT_ AMBIENT_ TOO_COLD Ambient temperature has fallen to less than 10 C Something may be wrong with a heater 4 018 48 0x2412 PC_DEV_FAULT_ LATE_CLEAN_RE QUEST After the printer determined at power up that the printhead was warm enough not to need cleaning and while the printer was warming up the printhead temperature dropped below the head clean needed threshold Something may be wrong with a heater 4 019 40 0x2413 PC_DEV_FAULT_ FASTDPI_CAL Calibration Failure Target Volt Sec Area of Fast Color mode could not be achieved Check the hardware The head may need to be renormalized 5 000 Y axis drum 5 001 41 0x2c01 Drum home sensor failure the drum turned one full revolution YA_HOME_FAIL without seeing the drum home sensor activate Check the drum home sensor 5 002 41 The Y axis drum motor stalled possibly because the drum Ox2b02 position sensor electronics have failed or because the motor YA_STALL_FAIL drive or d
43. ent standard tray A size paper 28 Phaser 340 and Phaser 350 Color Printer lapie 4 Front panel and taulit nistory 10g error coaes ana messages Error code Meaning 22 167 33 Jam Media at hand feed unexpected event standard tray not present 22 168 34 Jam Media at hand feed unexpected event paper pick sensor TRUE 22 169 35 Jam Media at hand feed unexpected event paper pick sensor FALSE 22 170 36 Jam Media at hand feed unexpected event paper A width sensor FALSE A4 width sensor FALSE 22 171 37 Jam Media at hand feed unexpected event paper A width sensor TRUE A4 width sensor FALSE 22 172 38 Jam Media at hand feed unexpected event paper A width sensor FALSE A4 width sensor TRUE 22 173 30 Jam Media at hand feed unexpected event paper A width sensor TRUE A4 width sensor TRUE 22 174 31 Jam Media at hand feed unexpected event paper preheat entry sensor TRUE 22 175 32 Jam Media at hand feed unexpected event paper preheat entry sensor FALSE 22 176 33 Jam Media at hand feed unexpected event paper preheat exit sensor TRUE 22 177 34 Jam Media at hand feed unexpected event paper preheat exit sensor FALSE 22 178 35 Jam Media at hand feed unexpected event paper exit sensor TRUE 22 179 36 Jam Media at hand feed unexpected event paper exit sensor FALSE 22 180 37 Jam Media at hand feed unexpected event paper hand
44. er Test Patterns This topic shows a number of defective prints and the reason for the defects The test prints push the printer to the extremes of its performance to reveal possible shortcomings Note that defects revealed by the prints may not show up at all in the course of ordinary printing In servicing the printer you should minimize the defects shown by the prints but not necessarily eliminate them Test prints for Phaser 340 printers serial numbered BOxxxxx to BBxxxxx Version 1 printers Phaser 340 printers serial numbered BOxxxxx to BBxxxxx Service Test Print 1 Jstep5 Printed in 600 dpi this print reveals problems with the x axis motion of the printhead Look for Unusually wide white gaps or thick black lines between the thin vertical black lines The thin lines should be evenly spaced and consistent across the width of the page Causes Gaps could either be caused by a defective x axis drive or by something such as a wiring harness interfering with the horizontal movement of the printhead The ink loader without the top cover installed to secure it in place may rest too low and interfere with the printhead s motion In this case the ink loader should rest on extrusions on the printer s side frames 9100 83 Service Guide 89 Phaser 340 printers serial numbered BOxxxxx to BBxxxxx Service Test Print 2 Weak jet This print shows which jets are not outputting enough if any
45. er to the Phaser 340 Drivers and Utilities Printing Reference for complete instructions Download TEKEHAND PS file located on the Tektronix Utilities diskette At the DOS prompt type the following DOS command COPY TEKEHAND PS LPT1 If your port is not LPT1 substitute LPT2 or COM1 for the correct port The PC responds with 1 FILE COPIED The printer now has a PostScript error handler present which remains resident until power is cycled on the printer Resend the image file that was not printing Any PostScript errors encountered by the printer are recorded on a printout Call Tektronix Customer Support at 1 800 835 6100 for more assistance save the print with the error message Service Guide 43 Windows printing problems Table 11 Windows printing problems Image never prints Printer acts as if it is receiving data but nothing comes out of printer or the printer goes back to Ready mode with out printing image Perform the same troubleshooting ideas suggested in the previous topic PC DOS printing problems Under the printer s setup options set RETRY 850 Blue color on the screen is printing too purple Many applications describe color as percentages of a video display screen s primary colors red green and blue RGB When a printer translates these RGB colors into its own primaries of cyan magenta and yellow CMY blue is often printed as purple To adjust blue from within Microso
46. feed sensor TRUE 22 181 38 Jam Media at hand feed unexpected event paper hand feed sensor FALSE 22 182 30 Jam Media at hand feed unexpected event auxiliary tray not present 22 183 31 Jam Media at hand feed unexpected event auxiliary tray A size 22 184 32 Jam Media at hand feed unexpected event auxiliary tray A4 size 22 192 31 Jam Front access door open 22 193 32 Jam Stripper access door open Service Guide 29 lable 4 Front panel and fault history log error codes and messages Error code Meaning 22 194 33 Jam Unexpected hand feed interrupted operation 22 195 34 Jam Y axis motor drum motor stall 22 196 35 Jam Media not present at preheat entry sensor for transfer start 22 197 36 Jam Media trailing edge time out at paper exit sensor 22 198 37 Jam Media too short to fully transfer image 22 199 38 Jam Media too long 22 200 30 Jam Media leading edge time out at paper exit sensor 22 201 31 Jam A width expected A4 width seen at preheat entry media stage 22 202 32 Jam A4 width expected A width seen at preheat entry media stage 22 203 33 Jam Standard tray media leading edge time out at paper pick sensor 22 204 34 Jam Media leading edge time out at A A4 paper width sensors 22 205 35 Jam Media leading edge time out at preheat entry sensor 22 206 36 Jam Media leading edge time out at pre
47. frame Gap tool A nA Repeat adjustment at this end of printhead Insert flatblade screwdriver in adjusting slot Use a twisting motion to move the printhead T Tighten locking screws when both left and right adjustments are D complete Tighteh locking screws whet twisting motion to S both lett and right move the printhead S E adjustments are Spacing the printhead to the drum 10 48 Repeat the gap adjustment in Step 6 for the other end of the printhead Snug the four locking screws using an X pattern Then tighten the four screws using the same X pattern to 20 in Ibs Recheck the gap on both end of the printhead Reinstall the dust cover and top cover Phaser 340 and Phaser 350 Color Printer Cap wipe purge assembly belt adjustments The tension of the cap wipe purge assembly belts is factory set Do not adjust them The belts are kevlar reinforced they will not stretch over their lifetime The belts are also factory adjusted for parallel tracking alignment As long as the belts cap wipe purge assembly motor or the belt clips which hold the cap wipe purge assembly are not disturbed no adjustment is needed However if you replace one or both of the belts or the cap wipe purge drive motor you must ensure that the belts are in alignment timing with each other this ensures that the cap wipe purg
48. ft Windows Within the Tektronix PostScript Windows driver you have an option Vivid Color that alters to blue colors that are appearing purple To Access this option select Printer Setup Options Printer Features Media Selection You are now at the TekColor Options window select Vivid Color This TekColor Options window can also be accessed through the Windows Control Panel item Printers Printing from Windows produces the message Problem writing device LPT1 Cancel or Retry Option 1 1 Select Printers and click Configure 2 Change the port selection from LPT1 to LPT1 0S2 The MODE command disables DOS timeouts The LPT1 0S2 selection forces Windows to print through DOS instead of directly to the printer Option 2 The solution above does not allow users to spool documents using the PrintManager To use the PrintWanager as well as correcting time out problems edit the following line in the win ini file TransmissionRetryTimeout 45 to TransmissionRetryTimeout 850 In Windows 3 1 1 Follow the above instructions for issuing the MODE command in DOS Start Windows Select the Control Panel from the Main menu Select Printers Select the appropriate printer and click on Connect Uncheck the Fast Printing Direct to Port box OaPwn 44 Phaser 340 and Phaser 350 Color Printer Adjustments Paper feed belt tension adjustment 1 Turn off the printer and remove the left side cabinet panel 2
49. heat exit sensor 22 207 37 Jam Auxiliary tray media leading edge time out at paper pick sensor 22 208 38 Jam During hand feed stage media leading edge time out at preheat entry sensor 22 209 30 Jam A width sensor TRUE A4 width sensor FALSE at preheat entry stage 22 210 31 Jam A width sensor FALSE A4 width sensor FALSE at preheat entry stage 22 211 32 Jam Media sensed at handfeed 22 212 33 Jam Media sensed at exit tray 22 213 34 Jam A width media sensed at preheat entry 22 214 35 Jam A width sensor FALSE A4 width sensor FALSE at preheat entry stage 22 224 36 Jam media location and cause unknown 24 000 PostScript Errors 24 000 17 Engine reports power is off 24 001 18 Engine reports it is running diagnostics 30 Phaser 340 and Phaser 350 Color Printer lapie 4 Front panel and taulit nistory log error codes ana messages Error code Meaning 24 002 10 Engine is stuck in the VxWorks shell 24 003 11 Engine is stuck in mechanism initialization 24 004 12 unused 24 005 13 Engine is in state Ready but isn t permitting commands 24 006 14 Engine is stuck in STANDBY 24 007 15 Engine is stuck while printing 24 008 16 Engine is stuck while cleaning the drum 24 009 17 Engine is stuck while purging the printhead 24 010 18 Engine is stuck while wiping the printhead 24 011 10 Engine is stuck while oiling the rollers 2
50. ilt the printhead forward if not already forward rotate all the rollers to their ready positions disengage the transfix roller and lower the maintenance tray blade and wiper d The printhead is moved to its X axis home position and then centered e A short wipe is performed and the cap wipe purge assembly is returned to its home position 5 The printer energizes the process axis and y axis motors eight times at different current levels to determine at which point they stall out these values are stored in NVRAM and are used to determine when abnormal events occur such as double picks or jams that stall the motors 6 The printhead is tilted back to the locked position 7 The front panel displays a warm up message 8 The heaters are enabled and the drum begins to rotate 9 The cap wipe purge assembly is positioned to the purge position 10 The printhead tilts forward and a purge cycle begins 11 A flush page is printed 12 The front panel displays a message that the printer is initializing and then ready The print engine is initialized 34 Phaser 340 and Phaser 350 Color Printer Testing motor and solenoid resistances 1 Turn off the printer and disconnect the power cord 2 With a VOM set for measuring resistance test each motor s windings for correct resistance disconnected from the printer Rotate the motor s drive shaft slightly while taking the measurement Table 5 Motor and solenoid resistances
51. ink compared to its neighboring jets Note that the yellow jets bands have a small amount of cyan ink added to them which tints them green to make them more visible Look for The large horizontal bars of primary colors in the prints should be consistently filled from left to right Look for much lighter colored vertical bands in the horizontal bars Weak jets in the yellow band are distinguished by a cyan tint Causes A jet may be partially clogged perform printhead clean purge cycles on the printhead to remove contaminants from the poor performing jet Turn the printer off for 2 to 3 hours or overnight if practical Then perform clean purge cycle again Asa last resort replace the printhead 74 75 7677 7879 80 Weak jet Service Guide 9100 84 90 Phaser 340 printers serial numbered BOxxxxx to BBxxxxx Service Test Print 3 Big bands The large secondary colored areas in this print reveal banding Look for Vertical bars or bands of much lighter color or a different hue running in line in one or more of the solid fills Causes Banding is caused by color to color misregistration inherent in the fabrication of the jet Ensure the printhead to spacing is correct Then use the PC diagnostics to ensure that the printhead and drum thermals are correct A weak jet can cause banding refer to Test Print 2 Make sure that the drum temperature sensor is correctly mounted and in pr
52. ink drop spread caused by thermal variations or transfix roller pressure variations or drum oiling variations Look for Large area of differences in the density across the width of the page A slight variation is normal Look for a lighter vertical band about 1 5 the width of the page running the length of the page Also look for small light spots or irregular white lines vertically aligned with each other in the print every 13 3 cm 5 25 in This pattern is sensitive to the density variations in the paper it is printed on Use a high quality grade of laser printer paper otherwise the print will appear mottled Causes Use the PC diagnostics to check the printhead and drum for good thermal regulation Also check the printhead to drum gap Ensure the drum fan is running properly A vertical band 1 5 page wide running the length of the page is caused by a stuck heating plate in the paper preheater Run the front panel cleaning procedure Clean Ink Smears which raises the temperature of the paper preheater and may free the stuck heating plate Additionally you may manually force a thick sheet of paper 65 to 80 Ib though the paper preheater to jar the plate free Light spots are caused by a defective transfix roller with a weak soft spot that is not pushing the ink into the paper as the rest of the roller does In this case replace the drum transfix unit Replace the drum maintenance tray particularly if
53. ion output serial number format BLYMDzz V1 2 print engine firmware V1 8 print engine firmware Serial number format change serial number format BLzzDMY V1 22 print engine firmware V1 24 print engine firmware field update is 650 3163 02 Power supply 650 3365 01 or 650 3397 00 thermistor kit Redesigned cap wipe purge assembly 650 3258 01 2 flag ink loader Expanded features Web support and NDS support on Netware De skew hardware installed only 14 printers shipped Same as BCzz de skew removed was too noisy during paper pick Serial number format change serial number format BYLxxxx Pending New main board 671 3760 80 is exchange part number Phaser 340 and Phaser 350 Color Printer Error Codes and Messages Rear panel LED error codes The left LED represents the operation of the 29K processor During normal power up the LED flashes twice and then stays lighted If the LED repeatedly flashes in the same sequence then the 29K processor has encountered an error and is looping The possible LED encoded error codes are listed here Table 2 29K processor power up self test error codes Left LED flashes Meaning 1 CPU interrupt ROM checksum DRAM data path DRAM address path o A N Interprocessor communication IPC After successful power up the left LED flashes at a regular heartbeat rate The front panel Power light is turned on the Error light is flashed
54. ition This print reveals if the printhead is not square to the drum Look for A shift in hue from the left to right end of the large fills Also look for misconvergence in the left and right ends of the small alternating colored vertical bands Causes The ink drops from the jets are traveling in incorrect trajectories The printhead is incorrectly mounted or its printhead to drum spacing is incorrect Service Guide 9100 87 93 Phaser 340 printers serial numbered BOxxxxx to BBxxxxx Service Test Print 6 Black vertical lines This print is made up of alternating vertical black and white lines It reveals variations in the ink drop spread caused by thermal variations or transfix roller pressure variations or uneven oiling of the drum Look for Large area of differences in the density across the width of the page A slight variation is normal Look for a lighter vertical band about 1 5 the width of the page running the length of the page Also look for small light spots vertically aligned with each other in the print This pattern is sensitive to the density variations in the paper it is printed on Use a high quality grade of laser printer paper otherwise the print will appear mottled Causes Use the PC diagnostics to check the printhead and drum for good thermal regulation Also check the printhead to drum gap Ensure the drum fan is running properly A vertical band 1 5
55. nd Paper Path Assembly 9 401 0709 01 1 Clutch Paper Pick 10 401 0710 00 1 Clutch Drum Maintenance Cam Shaft 11 1 Belt Paper Path Transport part of 650 3268 00 Belt Kit 12a 401 0733 01 BOXxxxx BBxxxxx 1 Head Tilt Cam Gear 12b 401 0751 00 BCxxxxx 72 Phaser 340 and Phaser 350 Color Printer Figure 3 The Phaser 340 printer interior FRUs left side Service Guide 73 Phaser 350 Field Replaceable Units List Phaser 350 FRU exterior parts list Fig 1 Partnumber Serial number Qty Name and description parts Effective Discont d 1 200 4223 02 Cover Front Jam Access 2 200 4224 02 Cover Stripper Access 3 200 4225 01 Cover Top 4 200 4187 01 Cover Side Right 5 200 4274 00 Cover Side Left 6 200 4189 00 Cover Back 7 367 0454 00 Handle Release Lever 8 214 4639 00 Pivot Hinge Front Cover 9 200 4220 00 Cap Head Restraint 334 8356 34 Logo Marker Z350 74 Phaser 340 and Phaser 350 Color Printer 9100 75 Figure 4 The Phaser 350 printer exterior FRUs Service Guide 75 Phaser 350 FRU interior parts list Fig2 Partnumber Serial number Qty Name and description parts Effective Discont d 650 3184 01 Print engine w o Main Board and SIMMs 1 386 6851 00 1 Finger Stripper Upper Assembly 2 650 3426 00 1 Finger Stripper Lower Kit 3 119 5237 00 1 Drum Temperature Sensor Assembly 4 650 3428 00 1 Drum Transfix Assembly 5a b 650 3299 00 1 Exi
56. nd participation in Phaser 340 and Phaser 350 Color Printer service training if available 9100 01 The Phaser 350 printer shown with optional Lower Paper Tray Assembly Service Guide 1 Print engine assemblies Ink load assembly Drum Transfix roller Printhead Process motor Y axis motor Maintenance Paper tray pre heater Drum heater 9100 02 Internal features of the print engine 2 Phaser 340 and Phaser 350 Color Printer Front panel a 1 0 Board ed Power control board Power supply A O Q e NG WA ne V O Board 3 V O Board 2 9100 94 Main board VO Board 1 Interconnect board 9100 38 Circuit boards of the print engine Service Guide 3 9100 03 Cap wipe purge Vp Pp EZ gt LUY Yi The printer s I7C bus accumulator Air valve Vacuum Phaser 340 and Phaser 350 Color Printer Printhead maintenance system of the print engine Drum temperature sensor Front panel Drum home position sensor Drum encoder sensor Process gear position sensor Paper preheat exit sensor Paper preheat entry sensor Left maintenance tray sensor Front cover and handfeed sensors Power control board Ink load door sensor Left side sensors and switches on the print engine Ink stick out sensors Ink stick low
57. ng kit 9101 35 Cleaning the exit path 58 Phaser 340 and Phaser 350 Color Printer 4 To clean the rubber exit rollers place and hold an alcohol soaked swab against each roller and turn it several times 9101 36 Cleaning the exit rollers Note You may notice some staining of the exit rollers while performing the cleaning procedure This is normal and does not indicate additional cleaning is necessary Simply clean rollers to remove any build up of ink 5 To clean the white plastic exit rollers place and hold an alcohol soaked swab on top of each roller while turning the individual roller with your thumb and forefinger 6 To clean the two sets of ribbed exit guides on the underside of the exit cover gently wipe the raised ribs using an alcohol soaked swab 9101 34 Cleaning the exit guides Caution To avoid damaging the print drum and exit guide never scrape excess ink with a tool or finger nail Use only the materials provided with the cleaning kit Service Guide 59 7 Close the exit cover and the front cover 8 Ifthe ribbed guides on top of the printer the output tray require cleaning use an alcohol soaked wipe Vacuum Vacuum dust from the top cover metal dust cover and plastic dust cover under the stripper fingers Drum temperature sensor With a dry swap clean any buildup around the drum temperature sensor You can access the sensor through the opened
58. nnect the vacuum gauge to the outlet side of the solenoid valve 8 Runthe Purge Printhead Test from the Head Maintenance test suite When the solenoid valve is energized you should see the vacuum gauge jump to the value 51 cm Hg 20 in Hg 9 8 psi and within 5 6 seconds bled off to 0 This allows you to check the action of the vacuum as it is applied to the printhead the cap wipe purge assembly should be sharply sucked against the printhead faceplate If it is not there may be an ink clog in the vacuum tube leading to the cap wipe purge assembly If the vacuum does not bleed off at all then the air valve is not opening properly or the 7 mil orifice a part of the valve solenoid is blocked If the printhead is hot such a condition can allow ink to be sucked into the vacuum system tubing If the vacuum bleeds off too quickly then the cap wipe purge assembly is defective or check for the cap wipe purge assembly is not sealing properly to the faceplate Check the cap wipe purge assembly is properly positioned by performing the Cap wipe purge assembly belt adjustments 54 Phaser 340 and Phaser 350 Color Printer Cleaning the printer Supplies required m Phaser 340 cleaning tray m Alcohol dampened cloth m Foam swabs m 90 pure isopropyl alcohol Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts Never use water to clean the printer s internal components Ap
59. nt paper A width sensor TRUE A4 width sensor FALSE 22 012 31 Jam Media at standard tray unexpected event paper A width sensor FALSE A4 width sensor TRUE 22 013 32 Jam Media at standard tray unexpected event paper A width sensor TRUE A4 width sensor TRUE 22 014 33 Jam Media at standard tray unexpected event paper preheat entry sensor TRUE 22 015 34 Jam Media at standard tray unexpected event paper preheat entry sensor FALSE 22 016 35 Jam Media at standard tray unexpected event paper preheat exit sensor TRUE 22 Phaser 340 and Phaser 350 Color Printer lapie 4 Front panel and taulit nistory log error coaes ana messages Error code Meaning 22 017 36 Jam Media at standard tray unexpected event paper preheat exit sensor FALSE 22 018 37 Jam Media at standard tray unexpected event paper exit sensor TRUE 22 019 38 Jam Media at standard tray unexpected event paper exit sensor FALSE 22 020 30 Jam Media at standard tray unexpected event paper hand feed sensor TRUE 22 021 31 Jam Media at standard tray unexpected event paper hand feed sensor FALSE 22 022 32 Jam Media at standard tray unexpected event auxiliary tray not present 22 023 33 Jam Media at standard tray unexpected event auxiliary tray A size 22 024 34 Jam Media at standard tray unexpected event auxiliary tray A4 size 22 032 33 Jam Media at auxiliary
60. nters and Phaser 340 printers serial numbered BCxxxxx and up have a menu item that accelerates the cooling down of the printhead 1 Enter the extended menu by pressing Menu and Exit 2 Scroll to the Service Support menu item and press Menu 3 Scroll to the item Cool down for Power Off and press OK The printer turn off all the engine heaters and runs the fans on high until the ink in the printhead has solidified Then the printers informs you the printer can be turned off Service Guide 9 Printing service test prints 1 2 6 Turn on the printer Allow the printer to complete its power up self tests The front panel displays Ready Clean Menu Pressing the Menu and Exit buttons together to access the extended menu At this level you can access all the main menu items Scroll to the main menu item Service Support and then press the Menu and Exit buttons together Scroll to the menu item Test Prints and press the Menu button to access it list of test prints Scroll to the desired test print and press the Print button Accessing the printer s fault history 1 2 3 Enter the extended menu by pressing Menu and Exit Scroll to the Service Support menu item and press Menu Scroll to the item Fault history and press OK Fault code 1 is the oldest error code of the fives stored in the printer s NVRAM Fault code 5 is the most recent error code Serial numbering for Phaser 350 The serial number has the format
61. of the printer was not changed from its factory setting If it is altered from the factory setting such as by shipping damage the print engine must be replaced Misconverged secondary colors ee Service Guide 95 Phaser 340 printers serial numbered BOxxxxx to BBxxxxx Service Test Print 8 Blue band This print reveals wrinkling Look for Wrinkles or deformity of the paper itself caused by the print process Causes Try different print media The drum may not be properly oiled Replace the drum maintenance tray Check the drum temperature sensor for debris build up on the sensor or the sensor is in improper contact with the drum Refer to Test Print 4 The transfix pressure is incorrect Replace the drum transfix assembly Wrinkles in paper L 3 Service Guide 9100 90 96 Test prints for Phaser 340 printers serial numbered BCxxxxx and up Version 2 printers Phaser 340 printers serial numbered BCxxxxx and up Service Test Print 1 Jstep5 While this print can be printed in 300 dpi it should only be printed and interpreted in 600 x 300 dpi This print reveals problems with the x axis motion of the printhead Look for Unusually wide white gaps or thick black lines between the thin vertical black lines The thin lines should be evenly spaced and consistent across the width of the page Causes Gaps could either be caused by a d
62. oper even contact with the drum If necessary remove the sensor and check it for an accumulation of debris at its contact point As a last resort replace the printhead Service Guide 9100 85 Phaser 340 printers serial numbered BOxxxxx to BBXxxxx Service Test Print 4 Reverse text This print in 300 dpi indicates if the printhead is outputting properly sized drops of ink and that the drum temperature is not too high Look for Legibility in the lines of 6 point text particularly in the primary colors If the letters are closed or badly plugged with ink the printhead is laying down to much ink In a good print you should see five vertical parallel lines of different thicknesses If the thinnest line is missing the printhead is outputting too much ink or the drum temperature is too high Causes Check the thermal regulation of the printhead and of the drum Make sure that the drum temperature sensor is correctly mounted and in proper even contact with the drum If necessary remove the sensor and check it for an accumulation of debris at its contact point As a last resort replace the printhead This print should be made with the printer covers closed and in place The heat loss without the covers can hide the too hot thermal problem Service Guide 9100 86 92 Phaser 340 printers serial numbered BOxxxxx to BBXxxxx Service Test Print 5 Printhead pos
63. or and check it for an accumulation of debris at its contact point As a last resort replace the printhead Service Guide Phaser 350 Service Test Print 4 Reverse text This print in 300 dpi indicates if the printhead is outputting properly sized drops of ink and that the drum temperature is not too high Look for Legibility in the lines of 6 point text particularly in the primary colors If the letters are closed or badly plugged with ink the printhead is laying down to much ink In a good print you should see five vertical parallel lines of different thicknesses on both the left and right side of the print If the thinnest line is missing the printhead is outputting too much ink or the drum temperature is too high Causes Check the thermal regulation of the printhead and of the drum Make sure that the drum temperature sensor is correctly mounted and in proper even contact with the drum If necessary remove the sensor and check it for an accumulation of debris at its contact point Replace the drum temperature sensor As a last resort replace the printhead m Note This print should be made with the printer covers closed and in place The heat loss without the covers can hide the too hot thermal problem Service Guide 9100 116 108 Phaser 350 Service Test Print 5 Transparency manual feed mode This print all
64. ord with grounding prong int grounded AC outlets only If necessary contact a licensed electrician to install properly grounded outlet mmbols as marked on product ANGER high voltage otective ground earth terminal se caution Refer to the manual s for information ARNING If the product loses the ground connection usage of knobs and mtrols and other conductive parts can cause an electrical shock Electrical oduct may be hazardous if misused ervice safety summary it Qualified service personnel only Refer also to the preceding Users Safety ummary not service alone Do not perform internal service or adjustment of this oduct unless another person capable of rendering first aid or resuscitation is esent se care when servicing with power on Dangerous voltages may exist at several vints in this product To avoid personal injury do not touch exposed mnections and components while power is on isconnect power before removing the power supply shield soldering or placing components not wear jewelry Remove jewelry prior to servicing Rings necklaces and her metallic objects could come into contact with dangerous voltages and rrents wer source This product is intended to operate from a power source that will xt apply more than 250 volts rms between the supply conductors or between ther supply conductor and ground A protective ground connection by way of e grounding conductor in the power cord is
65. otate freely Check that the feed rollers rotate smoothly and that the front cover is fully closed and seated Check the paper eject path for obstructions Checking the process motor and drive train 1 Determine if the process motor runs If it does not rotate go to Step 2 If it does rotate go to Step 5 Measure to determine if 40 VDC is being supplied to the motor If itis go to Step 4 If it is not inspect the process motor s wiring harness If the harness is functional then troubleshoot the power control board and power supply Disconnect the motor s wiring harness Measure the resistance of the motor s windings The expected resistances are listed in Table 5 Motor and solenoid resistances on page 35 If the windings are opened shorted or far out of tolerance replace the motor If the motor s winding resistances are within specification inspect the wiring harness for nicks crimps opens or other problems If the harness is functional then replace the power control board Inspect the gear train on the inside of the printer frame look for stripped gears or broken teeth Media skews passing through the paper path 1 Check to see if the media is excessively curled Curled media can get mistracked in the paper path Examine the paper path ensure it is clear of obstructions Ensure that the pick roller is clean so that it picks up a sheet of media smoothly and evenly Check the upper and lower feed
66. ows you to evaluate transparency printing as well as manual feeding It prints two prints one with primary color fills and one with secondary color fills and a band of 50 blue as this is a popular background for overhead foils Look for Look for uniformity of fill with no scratching Evaluate the print on an overhead projector Some print artifacts visible on the print do not show when projected Likewise some defects do not show until projected Causes The ink drops from the jets are traveling in incorrect trajectories The printhead is incorrectly mounted or its printhead to drum spacing is Incorrect Service Guide 9100 117 109 Phaser 350 Service Test Print 6 Black dither pattern This print is made up of a 66 black fill It reveals variations in the ink drop spread caused by thermal variations or transfix roller pressure variations or drum oiling variations Look for Large area of differences in the density across the width of the page A slight variation is normal Look for a lighter vertical band about 1 5 the width of the page running the length of the page Also look for small light spots or irregular white lines vertically aligned with each other in the print every 13 3 cm 5 25 in This pattern is sensitive to the density variations in the paper it is printed on Use a high quality grade of laser printer paper otherwise the print will appear mot
67. page wide running the length of the page are caused by a stuck heating plate in the paper preheater Run the front panel cleaning procedure Clean Ink Smears which raises the temperature of the paper preheater and may free the stuck heating plate Additionally you may manually force a thick sheet of paper 65 to 80 Ib though the paper preheater to jar the plate free ight spots are caused by a defective transfix roller with a weak soft spot that is not pushing the ink into ine paper as the rest of the roller does In this case replace the drum transfix unit Replace the drum maintenance tray particularly if you observe variations in the glossiness of the print Unevenffill Should aaa fetttorrignt Service Guide 9100 88 94 Phaser 340 printers serial numbered BOxxxxx to BBXxxxx Service Test Print 7 Horizontal lines This print consists of horizontal lines of alternating color If the printhead is not square to the drum then variations may appear in this print Look for Pronounced steps or breaks 28 pixels wide in the lines You may also see unusual thickening in the lines Causes The printhead is too far away from the drum causing the ink drops to travel further than they were meant too Consequently some are traveling ina higher arc and some are traveling in a lower arc Check and adjust printhead head to drum gap Make sure the printhead s head tilt adjustment left side
68. propriate cleaning procedures as listed in the following tables should be performed when specific print quality or paper transport problems occur Light stripes or missing colors Problem type Solution Missing or light colored Select the automated procedure Cleaning for light stripes on prints stripes print head from the front panel Clean menu Ink smears oil spots or random ink streaks Problem type Solution Ink smears on the front m Select the automated procedure Cleaning for ink back or edges of a page smears internal paper path from the front panel Clean menu m Select the automated procedure Cleaning for ink smears paper feed rollers from the front panel Clean menu Oil drum fluid on top edge Select the automated procedure Cleaning for ink of print smears paper exit path from the front panel Clean menu Media jams at the standard tray Problem type Solution Paper pick or jamming Select the automated procedure Cleaning for media problems at the tray tray jams media pick rollers from the front panel Clean menu Service Guide 55 Cleaning for ink smears paper feed rollers 1 Open the front cover Caution Hot surfaces exist behind the upper paper feed rollers To avoid personal injury during cleaning procedures do not reach in behind the paper feed rollers 2 To clean the upper white plastic rollers place an alcohol soaked swab on top of each upper roller and lift on the swab to
69. r unexpected event paper A width sensor FALSE A4 width sensor FALSE 22 107 36 Jam Media at exit cover unexpected event paper A width sensor TRUE A4 width sensor FALSE 22 108 37 Jam Media at exit cover unexpected event paper A width sensor FALSE A4 width sensor TRUE 22 109 38 Jam Media at exit cover unexpected event paper A width sensor TRUE A4 width sensor TRUE 22 110 30 Jam Media at exit cover unexpected event paper preheat entry sensor TRUE 22 111 31 Jam Media at exit cover unexpected event paper preheat entry sensor FALSE 22 112 32 Jam Media at exit cover unexpected event paper preheat exit sensor TRUE 22 113 33 Jam Media at exit cover unexpected event paper preheat exit sensor FALSE 26 Phaser 340 and Phaser 350 Color Printer lapie 4 Front panel and taulit nistory 10g error coaes ana messages Error code Meaning 22 114 34 Jam Media at exit cover unexpected event paper exit sensor TRUE 22 115 35 Jam Media at exit cover unexpected event paper exit sensor FALSE 22 116 36 Jam Media at exit cover unexpected event paper hand feed sensor TRUE 22 117 37 Jam Media at exit cover unexpected event paper hand feed sensor FALSE 22 118 38 Jam Media at exit cover unexpected event auxiliary tray not present 22 119 30 Jam Media at exit cover unexpected event auxiliary tray A size 22 120 31 Jam Media at e
70. r heater is running away Unplug the printer NOW Service Guide 21 lable 4 Front panel and fault history log error codes and messages Error code Meaning 16 004 46 The preheater heater is not heating at all or is not heating as 0x8404 TCP_ quickly as it should Check for open connection or open THERMISTOR_ thermistor in power supply SLOW 22 000 Media jams 22 000 37 Jam Media at standard tray unexpected event standard tray ajar 1 22 001 38 Jam Media at standard tray unexpected event standard tray A4 size transparency 22 002 30 Jam Media at standard tray unexpected event standard tray not used 22 003 31 Jam Media at standard tray unexpected event standard tray ajar 2 22 004 32 Jam Media at standard tray unexpected event standard tray A size transparency 22 005 33 Jam Media at standard tray unexpected event standard tray A4 size paper 22 006 34 Jam Media at standard tray unexpected event standard tray A size paper 22 007 35 Jam Media at standard tray unexpected event standard tray not present 22 008 36 Jam Media at standard tray unexpected event paper pick sensor TRUE 22 009 37 Jam Media at standard tray unexpected event paper pick sensor FALSE 22 010 38 Jam Media at standard tray unexpected event paper A width sensor FALSE A4 width sensor FALSE 22 011 30 Jam Media at standard tray unexpected eve
71. re positioning drum maintenance cam during a drum 0x2405 maintenance cycle check drum maintenance cam solenoid PC_DEV_FAULT__ clutch home sensor and related hardware DM_ CAM_ERR 4 006 45 Calibration failure Target Volt Sec Area of 300 dpi could not be 0x2406 achieved Check the hardware The printhead may need to be PC_DEV_FAULT__ renormalized 300DPI_CAL 4 007 46 Calibration Failure Target Volt Sec Area of 600 dpi could not be 0x2407 achieved Check the hardware The printhead may need to be PC_DEV_FAULT__ renormalized 600DPI_CAL Service Guide 15 lable 4 Front panel and tault history log error codes and messages Error code Meaning 4 008 47 Failure to advance the drum maintenance tray sensor interrupt 0x2408 flag It has been in the new tray state for too long Check the PC_DEV_FAULT_ hardware STUCK_DMC 4 009 48 0x2409 At the start of a drum maintenance cycle when the drum PC_DEV_FAULT_ DM maintenance cam position should have been at blade down wick down the drum maintenance cam home sensor should CAM_BEGIN have been TRUE and was instead FALSE Check the drum maintenance cam solenoid clutch home sensor and related hardware 4 010 40 During the drum maintenance cycle when the drum 0x240A maintenance cam position should have been at blade up wick PC_DEV_FAULT__ up the drum maintenance cam home sensor should have been DM_CAM_BU_ FALSE and was instead TRUE Check the drum
72. rive belts have failed or because something is physically blocking the motion of the drum 5 002 42 Y axis position failure the drum is not where is should be 0x2b03 possibly because the drum position sensor electronics have YA_POS_FAIL failed or because the motor drive or drive belts have failed or because something is physically blocking the motion of the drum 5 002 41 The drum stalled the drum stalled because the motor drive or Ox2b02 drive belts have failed or because something is physically YA_STALL_FAIL blocking the motion of the drum 5 003 42 Y axis position failure the drum is not where it should be 0x2b03 Besides the possible mechanical problems this can be caused YA_POS_FAIL by software latency errors if too many interrupts occur during drum positioning 6 000 X axis 6 000 41 X axis motor over under current Indicates that motor coil s are 0x3400 open or shorted or the x axis motor fuse has opened XA_FAULT_ MCURRENT 6 001 42 X axis home position not found Indicates that the x axis home 0x3401 sensor has failed or something has prevented the printhead XA_FAULT_ motion during a home operation NOHOME Service Guide 17 lable 4 Front panel and fault history log error codes and messages Error code Meaning 6 002 43 Unexpected x axis home sensor activation The sensor has 0x3402 failed the motor control is moving the printhead in the wrong XA_FAULT_ direc
73. rollers Also make sure that the front door is properly closed Service Guide 37 Printing and print quality problems Streaks or lines in the print parallel to the short axis of printing 1 Check the y axis belt tension If the y axis drive is not smoothly and consistently rotating the drum horizontal bands or lines appear in the print 2 Replace the Y axis motor 3 Replace the power control board Streaks or lines in the print parallel to the long axis of printing 1 Possible missing weak jet Print the Service Test Print 2 Weak Jet to determine if a jet is not performing Perform a printhead cleaning cycle to try to clean a clogged jet If necessary turn off the printer and allow the printhead to cool for 3 hours 2 Ensure that no wiring harness are interfering with the horizontal slewing of the printhead In such a case the streaks or lines should be parallel and evenly spaced 3 The x axis drive is not functioning correctly If the x axis drive does not slew the printhead smoothly and evenly during printing vertical lines appear in the print Print Service Test Print 1 J step to reveal an x axis problem Replace the x axis drive if indicated 4 Replace the x axis drive assembly 5 Replace the power control board Scratches in the transparency parallel to the long axis of printing 1 Usually caused by foreign debris in the paper path Runa transparency through the manual feed to see if the scratch
74. rror coaes ana messages Error code Meaning 22 069 34 Jam Media at front cover unexpected event standard tray A4 size paper 22 070 35 Jam Media at front cover unexpected event standard tray A size paper 22 071 36 Jam Media at front cover unexpected event standard tray not present 22 072 37 Jam Media at front cover unexpected event paper pick sensor TRUE 22 073 38 Jam Media at front cover unexpected event paper pick sensor FALSE 22 074 30 Jam Media at front cover unexpected event paper A width sensor FALSE A4 width sensor FALSE 22 075 31 Jam Media at front cover unexpected event paper A width sensor TRUE A4 width sensor FALSE 22 076 32 Jam Media at front cover unexpected event paper A width sensor FALSE A4 width sensor TRUE 22 077 33 Jam Media at front cover unexpected event paper A width sensor TRUE A4 width sensor TRUE 22 078 34 Jam Media at front cover unexpected event paper preheat entry sensor TRUE 22 079 35 Jam Media at front cover unexpected event paper preheat entry sensor FALSE 22 080 36 Jam Media at front cover unexpected event paper preheat exit sensor TRUE 22 081 37 Jam Media at front cover unexpected event paper preheat exit sensor FALSE 22 082 38 Jam Media at front cover unexpected event paper exit sensor TRUE 22 083 30 Jam Media at front cover unexpected event paper exit sensor FALSE
75. rum temperature sensor is correctly mounted and in proper even contact with the drum If necessary remove the sensor and check it for an accumulation of debris at its contact point Replace the drum temperature sensor As a last resort replace the printhead This print should be made with the printer covers closed and in place The heat loss without the covers can hide the too hot thermal problem Service Guide 9100 116 100 Phaser 340 printers serial numbered BCxxxxx and up Service Test Print 5 Transparency manual feed mode This print allows you to evaluate transparency printing as well as manual feeding It prints two prints one with primary color fills and one with secondary color fills and a band of 50 blue as this is a popular background for overhead foils Look for Look for uniformity of fill with no scratching Evaluate the print on an overhead projector Some print artifacts visible on the print do not show when projected Likewise some defects do not show until projected Causes The ink drops from the jets are traveling in incorrect trajectories The printhead is incorrectly mounted or its printhead to drum spacing is incorrect Service Guide 9100 117 101 Phaser 340 printers serial numbered BCxxxxx and up Service Test Print 6 Black dither pattern This print is made up of a 66 black fill It reveals variations in the
76. s Motor 54 147 0109 01 1 Y axis Drive Motor Service Guide 77 Phaser 350 FRU interior parts list Fig2 Partnumber Serial number parts Effective Discont d Qty Name and description 55 671 3191 53 1 Circuit Board I O 1 56 202 0342 01 1 Accumulator 57 156 4001 00 1 NVRAM IC for Main Board 58 671 3997 00 Kanji Font ROM optional 650 3269 00 Hardware Kit 650 3267 00 Bushing Kit 650 3268 00 Belt Kit Belt Paper Path Transport Belt Paper Transport Belt Drum Y Axis Belt Motor Y Axis Belt Cap Wipe Purge Drive 2 per kit 650 3289 00 Flag Kit Latch Flag Flag Exit Sensor Flag Paper Out Sense Flag Hand Feed Flag Paper pick Flag Paper Tray Sense Flag Preheat Entrance Flag A Flag A 4 Flag Exit Sensor Flag Advance Gear Home 650 3296 00 Gear Kit Pulley Lower Paper Transport Gear Compound Paper Transport Gear Drum Maint Lower Idler Gear Paper Path Idler Gear Shaft Eccentric Gear Compound Shaft Eccentric Gear 13 Gear 14 Pulley Gear Compound Pulley Idler Pulley Left Drive Roller Maintenance Drive Belt Assembly Gear Exit Roller Gear Exit Drum Pulley Gear Exit Idler Gear DM First Stage Gear DM Second Stage Gear DM Third Stage Gear DM Idle 78 Phaser 340 and Phaser 350 Color Printer Phaser 350 FRU interior parts list Fig2 Partnumber Serial number Qty Name and description parts Effective Discont
77. scription Effective Discnt d Supply 016 1341 00 Cleaning Kit Supply 436 0293 01 1 Tray Paper A Letter US Standard Supply 436 0292 01 1 Tray Paper A4 Metric Standard 105 1058 01 1 Tray paper backstop 214 4595 00 5 Tray type sense keys Supply 436 0301 00 1 Tray Transparency A US Supply 436 0302 01 1 Tray Transparency A4 Metric Supply 348 1373 00 1 Paper Separator Pad For Std Tray Supply 436 0294 03 1 Cartridge Drum Maintenance Service Guide 83 Table 4 Supplies and accessories cont d Partnumber Serial number Qty Name and description Effective Discnt d Supply 436 0299 00 1 Tray Waste Ink Supply 016 1307 00 Black ColorStix 3 per box Supply 016 1308 00 Cyan ColorStix 3 per box Supply 016 1309 00 Magenta ColorStix 3 per box Supply 016 1310 00 Yellow ColorStix 3 per box Supply 016 1359 00 Transparency Film A size Std 50 sheets Supply 016 1360 00 Transparency Film A4 size Std 50 sheets Supply 016 1361 00 Transparency Film A size Prem 50 sheets Supply 016 1362 00 Transparency Film A4 size Prem 50 sheet 070 9099 01 Phaser 340 Printer Tools Reference Manual 070 9101 03 Phaser 340 User Manual English 070 9101 12 Phaser 340 User Manual French 070 9101 22 Phaser 340 User Manual Italian 070 9101 32 Phaser 340 Users Manual German 070 9101 42 Phaser 340 Users Manual Spanish 070 9109 01 Phaser
78. sion 6 0 7 or higher Earlier versions of the driver do not support color PostScript The application may require special instructions to print Check in the Phaser 340 Drivers and Utilities Printing Reference Image is rotated 90 degrees In the application s Page Setup make sure that the image is selected to print in portrait or landscape orientation Workstation printing problems Table 9 Workstation printing problems Image never prints Printer acts as if it is receiving data but nothing comes out of the printer or the printer goes back to Ready mode without printing an image For serial or parallel printing Ensure that the print file ends with a CTRL D character CTRL D indicates the end of file which the printer responds to by closing host to printer communications and then processing and printing the file Use a text editor to open and examine the file There is a utility file that you can use to tag or remove a CTRL D to the end of a print file TCP IP and Novell protocols do not accept CTRL D with the print files Refer to the network user manual 42 Phaser 340 and Phaser 350 Color Printer PC DOS printing problems Table 10 PC DOS printing problems Image never prints Printer acts as if it is receiving data but nothing comes out of printer or the printer goes back to Ready mode without printing image Make sure that the computer is communicating with the printer At the
79. ssible swapped THERMISTOR_ sensor cable connectors on I O 2 HOT 14 004 44 The cap wipe purge assembly heater is not heating at all or is 0x7404 TCC_ not heating as quickly as it should Check for open connection THERMISTOR_ or open thermistor in power supply SLOW 14 005 45 TCC_ The installed cap wipe purge assembly is the wrong type for this WRONG printer Verify and install the correct assembly or firmware for TYPE_CAP this printer 15 000 Drum thermals 15 001 42 The drum thermistor appears to be open Replace the drum 0x7c01 TCD_ temperature sensor THERMISTOR_ OPEN 15 002 43 The drum thermistor appears to be shorted Replace the drum 0x7c02 TCD_ temperature sensor THERMISTOR_ SHORT 15 003 44 The drum heater is running away Unplug the printer NOW 0x7c03 TCD_ Possible swapped power cable with the preheater Possible THERMISTOR_ swapped sensor cable at I O 2 HOT 15 004 45 The drum heater is not heating at all or is not heating as quickly 0x7c04 TCD_ as it should Check for open connection or open thermistor in THERMISTOR_ power supply SLOW 16 000 Preheater thermals 16 001 43 0x8401 TCP__ THERMISTOR OPEN The preheater thermistor appears to be open Replace the paper preheater 16 002 44 0x8402 TCP_ THERMISTOR SHORT The preheater thermistor appears to be shorted Replace the paper preheater 16 003 45 0x8403 TCP_ THERMISTOR HOT The preheate
80. stick is able to advance in the chute 9 007 42 0x4c07 IL_FAULT_Y_JAM The yellow ink melt heater is on but ink does not seem to be dripping Check that the ink stick is able to advance in the chute 9 008 43 0x4c08 IL_FAULT_K_JAM The black ink melt heater is on but ink does not seem to be dripping Check that the ink stick is able to advance in the chute 13 000 printhead thermals 13 001 40 The thermistor in the left jetstack appears to be open Replace Ox6c01 the printhead TCH_JS_LEFT_ OPEN 13 002 41 The thermistor in the left jetstack appears to be shorted Ox6c02 Replace the printhead TCH_JS_LEFT_ SHORT 13 003 42 The left jetstack heater is running away Unplug the printer Ox6c03 NOW TCH_JS_LEFT_ HOT 13 004 43 The left jetstack heater is not heating at all or is not heating as Ox6c04 quickly as it should Replace the printhead TCH_JS_LEFT_ SLOW Service Guide 19 lable 4 Front panel and tault history log error codes and messages Error code Meaning 13 017 47 The thermistor in the right jetstack appears to be open Ox6c1 1 Replace the printhead ribbon cable Check connections TCH_JS_RIGHT_ Peplace the printhead OPEN 13 018 48 The thermistor in the right jetstack appears to be shorted Ox6c12 Replace the printhead TCH_JS_RIGHT_ SHORT 13 019 40 The right jetstack heater is running away Unplug the printer 0x6c13 NOW
81. t Roller and Lower Feed Roller 6 351 0959 00 1 Guide Exit Lower 7 650 3257 00 Front Panel Assembly 8 650 3185 00 Cap Wipe Purge Assembly PTC regulate 9 650 3153 00 Printhead and Install Kit 10 166 0704 00 Rigid Vacuum Tube 11 650 3362 03 Ink Loader 12 650 3461 00 Head Ribbon Cable and Clip 13 671 3038 06 Circuit Board Power Control 14 162 0474 00 Tube 15 671 3331 50 Circuit Board Interconnect 16 119 4894 00 Fan Rear 17 671 3940 00 671 3688 01 PS ROM SIMM Z350 masked PS ROM SIMM Z350J Kanji masked 18 671 3133 00 16 MByte RAM SIMM 19 671 3760 80 Circuit Board Main P350 671 3897 80 Circuit board Main P350 Kanji no FW installed on these boards 20a 671 3468 03 1 Network card Ethernet 4676FP1 20b 671 3469 00 1 Network card LocalTalk Serial 4676FP3 20c 671 3470 03 1 Network card TokenRing 4676FP4 20d 386 6815 00 1 Blank cover plate no card installed 20e 213 1090 00 2 Blank cover plate thumbscrews 21 650 3365 01 1 Power Supply 21a 159 0047 00 1 Fuse 10A slow F4 21b 159 0352 00 4 Fuse 6 3A DIN F1 F2 F3 F5 22 650 3261 00 1 Motor Stepper Cap Wipe Purge Assembly includes items 23 and 24 23 2 Belt Cap Wipe Purge Drive part of 650 3268 00 belt kit 24 1 Drive Gear part of 650 3296 00 kit 76 Phaser 340 and Phaser 350 Color Printer Phaser 350 FRU interior parts list
82. t auxiliary tray unexpected event paper preheat entry sensor TRUE 22 047 30 Jam Media at auxiliary tray unexpected event paper preheat entry sensor FALSE 22 048 31 Jam Media at auxiliary tray unexpected event paper preheat exit sensor TRUE 22 049 32 Jam Media at auxiliary tray unexpected event paper preheat exit sensor FALSE 22 050 33 Jam Media at auxiliary tray unexpected event paper exit sensor TRUE 22 051 34 Jam Media at auxiliary tray unexpected event paper exit sensor FALSE 22 052 35 Jam Media at auxiliary tray unexpected event paper hand feed sensor TRUE 22 053 36 Jam Media at auxiliary tray unexpected event paper hand feed sensor FALSE 22 054 37 Jam Media at auxiliary tray unexpected event auxiliary tray not present 22 055 38 Jam Media at auxiliary tray unexpected event auxiliary tray A size 22 056 30 Jam Media at auxiliary tray unexpected event auxiliary tray A4 size 22 064 38 Jam Media at front cover unexpected event standard tray ajar 1 22 065 30 Jam Media at front cover unexpected event standard tray A4 size transparency 22 066 31 Jam Media at front cover unexpected event standard tray not used 22 067 32 Jam Media at front cover unexpected event standard tray ajar 2 22 068 33 Jam Media at front cover unexpected event standard tray A size transparency 24 Phaser 340 and Phaser 350 Color Printer lapie 4 Front panel and taulit nistory log e
83. t rollers 59 Cleaning the exit guides 59 NVRAM Test menu 62 The Phaser 340 printer exterior FRUs 65 The Phaser 340 printer interior FRUs 70 The Phaser 340 printer interior FRUs left side 73 The Phaser 350 printer exterior FRUs 75 The Phaser 350 printer interior FRUs 80 The Phaser 350 printer interior FRUs left side 83 Service Guide vii Tables Tray switch sensor combinations 8 29K processor power up self test error codes 13 68K processor power up self test error codes 14 Front panel and fault history log error codes and messages 15 Motor and solenoid resistances 35 Power problems 41 Front panel indicators and their meanings 41 Macintosh printing problems 41 Workstation printing problems 42 PC DOS printing problems 43 Windows printing problems 44 Phaser 340 FRU exterior parts list 64 Phaser 340 FRU interior parts list 66 Phaser 340 FRU interior part list left side 72 Phaser 350 FRU exterior parts list 74 Phaser 350 FRU interior parts list 76 Phaser 350 FRU interior part list left side 82 Supplies and accessories 83 Service tools and upgrade kits 86 viii Phaser 340 Color Printer General Information This quick reference guide contains information useful to verify operation troubleshoot repair adjust and maintain a Tektronix Phaser 340 and Phaser 350 Color Printers It includes troubleshooting guides error code lists and an FRU list To ensure complete understanding of the product we recomme
84. te temperatures Version 2 printers serial numbered printers BCxxxxx and up feature a front panel menu item Head To Drum Adjust that accomplishes the same functions 3 When the printer is ready press Enter to stop the drum and begin the gap adjustment Printhead to drum gap adjustment menu Service Guide 47 4 Insert flatblade screwdriver between 2 mounting post and printhead Use a If not already tightened tighten the printhead mounting screws to 20 in Ibs If not already loose loosen the printhead s four locking screws two at each end of the printhead until they are just snug in place At one end of the printhead slide the printhead gap tool between the printhead and the drum Align the outside edge of the tool with the inside surface of the printer side frame The flat side of the gap tool marked HEAD faces the printhead Hold the gap tool so its 2 HOT 3 mark which represents a 0 024 inch gap between the printhead and the drum is level with the bottom of the notch in the side of the printer frame With a small flat blade screwdriver minutely move the printhead to hold the gap tool snugly but still allow it to be easily removed You should not feel any tension or gripping between the printhead and the drum between marks 1 and 2 which equals a 0 022 inch gap i Position gap tool Align gap tool marks between the printhead lt and drum along the inside edge of the printer frame _ LN S side
85. ting The printer processes a sheet of paper but no image is printed on it 1 No drive voltages to the printhead Check for a loose connector leading to the printhead 2 Replace the power control board 3 Replace the printhead Printing too light or too dark Adjust the printer for best print quality Image is offset or cut off 1 Check the application for the correct image sizing and orientation 2 Ensure that Letter or A4 is the selected paper size Service Guide 39 40 Wrinkling 1 Try different media 2 Replace the drum transfix assembly Oil streaks on top of print 1 Clean the stripper fingers 2 Run chase pages through the printer to clean the drum PC diagnostics can help initiate chase pages 3 Replace the maintenance tray Phaser 340 and Phaser 350 Color Printer Problems and solutions Power problems Table 6 Power problems All front panel Check to see if the printer is plugged in Check the line power indicators remain off fuses inside the power supply The printer does not Check the power on off switch initialize upon power up Check the power supply for proper input and output voltages Is the power supply set to the correct 115 220 VAC setting Front panel indications Table 7 Front panel indicators and their meanings Media tray indicates If there is media in the tray then check the media tray empty when it is not microswitches on the right side of the tray slot
86. tion or the user has engaged the printhead restraint NGHOME mechanism 6 003 44 A verify of the home calibration failed After locating the home 0x3403 sensor transition the DMC computed x axis position varied from XA_FAULT_LOST the home value by more than the acceptable tolerance 7 000 Process motor 7 001 43 0x3c01 PM_FAULT_AUXI LIARY_ MOTOR_ERROR The electronics report an error while operating the motor in the auxiliary feeder the optional lower tray 7 002 44 0x3c02 The process motor stalled during operation This has several PM_FAULT_PRO possible causes depending on what the process motor was CESS MOTOR_ _ gear connected to at the time of failure STALL 7 003 45 0x3c03 No transitions are observed of the compound gear sensor when PM_FAULT_ the compound gear should be turning Perhaps the sensor is COMPOUND _ bad or the process motor to compound gear linkage is broken GEAR_SENSOR_ BAD 7 004 46 0x3c04 No transitions are observed of the drum maintenance cam PM_FAULT_DM___ sensor The sensor may be bad or the drum maintenance cam CAM_ may be jammed SENSOR_BAD 7 005 47 The preheater exit sensor is not being detected it is either PM_FAULT_PRE unplugged or defective HEAT_EXIT SENSOR _BAD 8 000 Cap drive and web sensors 8 001 44 An expected transition of the cap home sensor did not occur 0x4401 The home sensor may be faulty or the cap motor may not be CA
87. tled Causes Use the PC diagnostics to check the printhead and drum for good thermal regulation Also check the printhead to drum gap Ensure the drum fan is running properly A vertical band 1 5 page wide running the length of the page is caused by a stuck heating plate in the paper preheater Run the front panel cleaning procedure Clean Ink Smears which raises the temperature of the paper preheater and may free the stuck heating plate Additionally you may manually force a thick sheet of paper 65 to 80 though the paper preheater to jar the plate free Light spots are caused by a defective transfix roller with a weak soft spot that is not pushing the ink into the paper as the rest of the roller does In this case replace the drum transfix unit Replace the drum maintenance tray particularly if you observe variations in the glossiness of the print Service Guide 9100 88 110 Phaser 350 Service Test Print 7 Printhead diagnostic This print is used for manufacturing and engineering evaluation of printhea performance Service Guide 9100 118 111 Phaser 350 Service Test Print 8 Solid fills These seven prints show uniformity of fill Look for Even uniform fills throughout each print Wrinkles or deformity of the paper itself caused by the print process show up in blue and green prints at 600 dpi before other colors A slight amount of wrinkling in gr
88. tray unexpected event standard tray ajar 1 22 033 34 Jam Media at auxiliary tray unexpected event standard tray A4 size transparency 22 034 35 Jam Media at auxiliary tray unexpected event standard tray not used 22 035 36 Jam Media at auxiliary tray unexpected event standard tray ajar 2 22 036 37 Jam Media at auxiliary tray unexpected event standard tray A size transparency 22 037 38 Jam Media at auxiliary tray unexpected event standard tray A4 size paper 22 038 30 Jam Media at auxiliary tray unexpected event standard tray A size paper 22 039 31 Jam Media at auxiliary tray unexpected event standard tray not present 22 040 32 Jam Media at auxiliary tray unexpected event paper pick sensor TRUE 22 041 33 Jam Media at auxiliary tray unexpected event paper pick sensor FALSE 22 042 34 Jam Media at auxiliary tray unexpected event paper A width sensor FALSE A4 width sensor FALSE Service Guide 23 lable 4 Front panel and tault history log error codes and messages Error code Meaning 22 043 35 Jam Media at auxiliary tray unexpected event paper A width sensor TRUE A4 width sensor FALSE 22 044 36 Jam Media at auxiliary tray unexpected event paper A width sensor FALSE A4 width sensor TRUE 22 045 37 Jam Media at auxiliary tray unexpected event paper A width sensor TRUE A4 width sensor TRUE 22 046 38 Jam Media a
89. tray type sensing Letter A size This tray is sized for 8 5 x 11 inch Olympic paper Metric Letter A4 size This tray is used for 210 x 297 mm Metric paper Transparency A This tray supports Olympic size transparency film Transparency A4 This tray supports Metric size transparency film Table 1 Tray switch sensor combinations Tray type A Paper A4 Paper A Transparency A4 Transparency Top switch Closed Open Closed Open Middle switch Open Closed Open Closed Bottom switch Open Open Closed Closed Phaser 340 and Phaser 350 Color Printer Bypass mode Phaser 350 printers and Phaser 340 printers serial numbered BCxxxxx and up feature Bypass mode Bypass mode allows you to access the front panel menus bypassing the engine and PostScript initializing processes without having to wait for the printhead to warm up This way you can reset NVRAM or read fault codes immediately Meanwhile the printer continues to warm up and initialize in the background Phaser 340 1 Press and hold front panel buttons 1 and 2 Turn on the printer 2 Wait for the message Entering Bypass Mode to be displayed 3 Release buttons 1 and 2 Phaser 350 Turn on the printer Wait for the printer fron panel to display Initializing Press and hold front panel buttons 1 and 2 Wait for the message Entering Bypass Mode to be displayed of O YY gt Release buttons 1 and 2 Cool down mode Phaser 350 pri
90. ts 45 Paper feed belt tension adjustment 45 Y axis belts tension adjustment 46 Printhead to drum spacing adjustment 47 Cap wipe purge assembly belt adjustments 49 Drum position encoder gap 51 Vacuum check 53 Cleaning the printer 55 Cleaning for ink smears paper feed rollers 56 Cleaning for ink smears paper exit path 58 Vacuum 60 Drum temperature sensor 60 Resetting NVRAM 61 FRU List 63 Phaser 350 Field Replaceable Units List 74 Supplies and Accessories 83 Tools and Upgrade Kits 86 Test Patterns 89 Phaser 350 Test Prints 105 Wiring Diagram 113 vi Phaser 340 Color Printer Figures The Phaser 350 printer shown with optional Lower Paper Tray Assembly Internal features of the print engine 2 Circuit boards of the print engine 3 The printer s PCbus 4 Printhead maintenance system of the print engine 4 Left side sensors and switches on the print engine 5 Right side sensors and switches on the print engine 6 Solenoids on the print engine 7 Features of the mainboard 8 Setting paper feed belt tension 45 Setting the Y axis belt tension 46 Printhead to drum gap adjustment menu 47 Spacing the printhead to the drum 48 Aligning timing the cap wipe purge assembly drive belts 50 Setting the drum position encoder gap 52 Connecting the vacuum gauge to the printer 53 Selecting the vacuum check test 54 Cleaning the upper paper feed rollers 56 Cleaning the lower feed rollers 57 Cleaning the exit path 58 Cleaning the exi
91. which tints them green to make them more visible Look for No interlacing is used in this print expect light dark variation between jets Look for much lighter colored vertical bands in the horizontal bars Weak jets in the yellow band are distinguished by a cyan tint Causes A jet may be partially clogged perform printhead clean purge cycles on the printhead to remove contaminants from the poor performing jet Turn the printer off for 2 to 3 hours or overnight if practical Then perform clean purge cycle again Asa last resort replace the printhead Service Guide 9100 114 106 Phaser 350 Service Test Print 3 Big bands The large secondary colored areas in the these four prints reveals banding The tinted bands in the second third and fourth print run from 20 30 40 50 60 70 and 80 tints of a the secondary colors blue green and red Look for Vertical bars or bands of much lighter color or a different hue running in line in one or more of the solid fills Causes Banding is caused by color to color misregistration inherent in the fabrication of the jet Ensure the printhead to spacing is correct Then use the PC diagnostics to ensure that the printhead and drum thermals are correct A weak jet can cause banding refer to Test Print 2 Make sure that the drum temperature sensor is correctly mounted and in proper even contact with the drum If necessary remove the sens
92. witzerland 220 V Service Guide 85 Tools and Upgrade Kits Table 5 Service tools and upgrade kits Partnumber Serial number Effective Discnt d Qty Name and description Service 174 3493 00 Cable Serial Adapter Diags Level Shifter Service 063 2295 06 Service PC based Diagnostics SW Diskette V1 V2 and V3 Service 012 1498 00 Cable Mac Serial DIN8 to DB25M Service 650 3300 00 Tool Kit which includes the following Service 003 1489 00 Tool Alignment Encoder disk Service 003 1499 00 Tool Gap Head to Drum Service 003 1500 00 Tool Belt Tensioner Y Axis Service 003 1503 00 Hot Head Handler Service 003 1504 00 Hot Head Plug Assembly Service 003 0827 00 Screwdriver torque Service 006 7824 01 Pack of 10 Alcohol Wipes Service 174 3493 00 Cable Serial Adapter Diags Level Shifter Service 012 1498 00 Cable Mac Serial DIN8 to DB25M Kit Z350FP1 Ethernet Network Card Upgrade Kit Z350 FP3 LocalTalk Serial Card Upgrade Kit Z350FP4 TokenRing Network Card Upgrade Kit Z350UP1 Version 2 Upgrade Kit for Ethernet Network Card Kit Z350UP4 Version 2 Upgrade Kit TokenRing Network Card Kit Z340LTA Lower Paper Tray Assembly w A size Tray Kit Z340LTA Lower Paper Tray Assembly w A4 size Opt 01 Tray Kit Z340ROM BOxxxxx BBxxxxx Upgrade to Z340 Plus requires 4685F16 Kit Z340PL BOxxxxx BBxxxx
93. x Phaser 340 PhaserLink upgrade requires 4676FP1 or 4676FP4 already installed Kit Z340FX BOxxxxx BBxxxxx Phaser 340 Extended features BCxxxx upgrade Opt 01 Extended features upgrade Opt 02 86 Phaser 340 and Phaser 350 Color Printer Table 5 Service tools and upgrade kits Partnumber Serial number Qty Name and description Effective Discnt d Svc Kit 650 3495 00 B 1xxxxx B9xxxxx Phaser 340 Stronger Exit Roller Spring BCxxx26 BC2M636 Kit Sve Kit 650 3163 02 BOxxxxx B5xxxxx Phaser 340 Version 1 24 Print Engine Firmware Svc Kit 650 3397 00 BOxxxxx B6xxxxx Phaser 340 Power Supply Thermistor Replacement Kit Kit Z350FX Phaser 350 Extended features ROM upgrade includes 16 Mbyte RAM SIMM Kit Z350DSK 2 Gbyte External Hard Drive Lower Paper Tray Assembly Table 6 Lower Paper Tray Assembly FRUs Figure Partnumber Serial number Qty Name and description A 4 Effective Discnt d parts 1 118 9588 00 1 Tray Backstop 2 118 9590 00 1 Printer Cable Assembly 3 118 9589 00 1 Roller Assembly 4 118 9591 00 1 Arm Assembly Supply 436 0288 00 1 Tray Paper A US letter For LPTA Supply 436 0289 00 1 Tray Paper A4 Metric For LPTA 436 0277 00 1 Lower Tray Assembly w Letter Tray 436 0287 00 1 Lower Tray Assembly w A4 Tray Service Guide 87 Unhook springs with spring hook tool 9100 124 Figure 7 Lower Paper Tray Assembly FRUs 88 Phaser 340 and Phaser 350 Color Print
94. xit cover unexpected event auxiliary tray A4 size 22 128 30 Jam Media at exit tray unexpected event standard tray ajar 1 22 129 31 Jam Media at exit tray unexpected event standard tray A4 size transparency 22 130 32 Jam Media at exit tray unexpected event standard tray not used 22 131 33 Jam Media at exit tray unexpected event standard tray ajar 2 22 132 34 Jam Media at exit tray unexpected event standard tray A size transparency 22 133 35 Jam Media at exit tray unexpected event standard tray A4 size paper 22 134 36 Jam Media at exit tray unexpected event standard tray A size paper 22 135 37 Jam Media at exit tray unexpected event standard tray not present 22 136 38 Jam Media at exit tray unexpected event paper pick sensor TRUE 22 137 30 Jam Media at exit tray unexpected event paper pick sensor FALSE 22 138 31 Jam Media at exit tray unexpected event paper A width sensor FALSE A4 width sensor FALSE 22 139 32 Jam Media at exit tray unexpected event paper A width sensor TRUE A4 width sensor FALSE 22 140 33 Jam Media at exit tray unexpected event paper A width sensor FALSE A4 width sensor TRUE Service Guide 27 lable 4 Front panel and tault history log error codes and messages Error code Meaning 22 141 34 Jam Media at exit tray unexpected event paper A width sensor TRUE A4 width sensor TRUE

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