SIP Media Server
Contents
1. to set up a password protected conference The conference can stay open for months when nobody is actually in the conference it does not consume any resources snom technology AG e 11 snom 4S MeDraA SERVER USER MANUAL 12 e Conferencing snom 4S Meptra SERVER USER MANUAL Auto Attendant The auto attendant is another way of significantly increasing your productivity In a company many calls are destined to a specific extension and in some areas companies have only one central number This number should be redirected to the auto attendant All the auto attendant does is read the number of the extension and forward the call to that number If the caller does not enter a number the auto attendant redirects the call to an operator number The first time you call the auto attendant you will go directly to the main menu It is important that you set up the auto attendant as otherwise it might give a strange impression to those calling your company Announcement Message The first thing you should do is record the announcement message To do this press 1 in the main menu Like in the mailbox you can start recording with 1 and terminate the recording with the pound key To listen to your recording press 2 We recommend asking a real attendant to do the recording and to write down your welcome message before recording it Typical messages could look like Thank you for calling XYZ Incorporated At2. 13 Protected Conference iceren iir in TE EEEE E ia 13 Auto Attendant ssssssus sus ua au au anun un ua nu nu nu nu nua na o nana nu nun nn 1a LO ANNOUNCEMENT MESSAGE AA A AREA IE E E DRAE 15 Changing the Password auul aa a ao aa aa aa aa a aa ERA A eee eee eect eee teens DRA a Dado 15 Setting the Operator Number rananannannvnnnnnnnnnnennenenernersrernrrnsennnens 16 Setting the Answer Delay aaranraannanvnnnnnnnennennnennnernernsensernrensennnens 16 snom technology AG e 5 Mailbox Mailbox Control Listen to 4 Repeat Message 7 Delete Message Go to main menu Messages 9 Save Message 1 Go 10 s back Mailbox Absence 0 Anonymous 3 Anonymous 1 Name 4 Name 2 Personal 5 Personal Racord 1 Record Name Name 2 Play Name Save Name 1 Record Greeting kaeh 2 Play Greeting reeting Save Greeting 1 Record Absence Passer 2 Play Absence sence Save Absence Change ip Enter Password Cancel Entry Save Password Password tt snom technology AG e 7 snom 4S MEDIA SERVER USER MANUAL Mailbox Voicemail is a powerful way of enabling easy communication when you are not available or don t want to be disturbed In order to use your mailbox you need to know how to reach it and set up at least your name Calling your Mailbox Normally when somebody calls the mailbox it will give a welcome message and ask the caller to leave a message This is typically the case when someone calls
3. User Manual The SIP Experts 011 O1 00 ae snom 4S SIP Media Server Version 2 01 snom 4S Media Server Version 2 01 User Manual 2002 snom technology Aktiengesellschaft All Rights Reserved This document is supplied by snom technology AG for information purposes only to licensed users of the snom 4S media server and is supplied on an AS IS basis that is without any warranties whatsoever express or implied Information in this document is subject to change without notice and does not represent any commitment on the part of snom technology AG The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license agreement It is against the law to copy or use this software except as specifically allowed in the license No part of this document may be reproduced republished or retransmitted in any form or by any means whatsoever whether electronically or mechanically including but not limited to by way of photocopying recording information recording or through retrieval systems without the express written permission of snom technology AG Introduction A media server can significantly help to improve your productivity It allows you to record messages establish conferences and automatically dispatch calls It also plays music when you or the person who called you have to wait and explains when something goes wrong Using the media server is ea
4. any time enter the extension code of the person you want to call and press the pound key Press zero to get connected to the operator Changing the Password The second thing you should do is change the password Remember that callers from the outside can change your settings if they know the password In order to do this select 2 from the main menu The dialog is the same as with the mailbox snom technology AG e 13 snom 4S MEDIA SERVER USER MANUAL Setting the Operator Number In order to use the default target with the 0 key you must set up a default number If this has not already been done by the administrator in the web interface you can also do it with the key 3 in the main menu of the auto attendant The dialog for entering the operator number is nearly the same as for changing the password The only difference is that you need to terminate your entry with the pound key as the auto attendant does not know how many digits the operator number has Setting the Answer Delay The auto attendant usually picks up the call as soon as possible However if you use a forking SIP proxy the call might first go to another destination and only if that destination does not pick up the call should the auto attendant get the call This feature allows a real attendant to answer the call and talk to the caller Setting the answer delay is similar to setting the operator number Just select the main menu ite
5. com snom India and SAARC USA and Americas snom USA Representation ABP International Inc 1203 Crestside Dr Coppell Texas 75019 USA Phone 1 972 831 0280 sip usa snom com mailto usa snom com snom technology India Pvt Ltd No 417 International Trade Tower Nehru Place New Delhi 110019 Phone 91 11 26234097 Fax 91 11 26234079 http www snomindia com mailto info snomindia com sip india snom com
6. lpful if you want to note down telephone numbers etc 7 will delete the message and 9 will save the message If any more messages are available the media server will start reading out the next message 10 e Mailbox snom 4S MEDIA SERVER USER MANUAL Conferencing Conferencing is another highly productive service of the media server The media server supports conferences with many participants the number depending on the license and the processor power of the computer where the media server runs Simple Conference Setting up a simple conference is easy Your system operator will set up some accounts that you can call if you want to set up a conference All you need to do is call that number Any time another person has joined the conference the media server will play a short announcement such as someone has joined the conference Protected Conference It is also possible to set up a conference that requires authorization When you call the conference number you first need to enter the password for the conference You need to tell the other conference participants the password as well as otherwise they will not be able to join the conference This conference mode is helpful when the conference server runs on a publicly available number and you want to make sure nobody else can join the conference The password needs to be set up at the web interface of the media server You will need to contact your administrator
7. m number 4 to change the answer delay 14 e Auto Attendant snom 4S MeDra SERVER USER MANUAL Reader s Feedback snom technology AG welcomes your evaluation of this manual and any suggestions you may have These help us to improve the quality and usefulness of our documentation Please send your comments and suggestions to snom technology AG Attention Marketing Department Pascalstr 10B 10587 Berlin Germany FAX 49 30 3990 7839 Manual Name User Manual snom 4S SIP Media Server Software Version 2 01 2002 Excellent Good Fair Poor How would you rate the manual overall Are the installation instructions effective Are the Configuration Instructions effective Is the manual properly organized Are the illustrations usefull and easy to understand Are the suggested and default values useful oo0o00000 OOOo000o0 OOOo000o0 oo0o00000 Is the index useful Did you find any errors in the manual Please reference page and paragraph How might we improve this manual Name Title Company Name Telephone Thank you for taking time to fill out this form snom technology AG e 15 snom 4S SIP Media Server User Manual Version 2 01 2002 snom technology AG All rights reserved Subject to change without notice Europe amp ROW snom technology AG Pascalstr 10B 10587 Berlin Germany Phone 49 30 39833 0 mailto info snom com http www snom com sip info snom
8. s 3 for using the main menu see also the illustration on the previous page You then come to the Record Name mode of the mailbox To start recording your name press 1 and terminate your entry with the pound key You will then be back in the Record Name mode You can listen to your recording by pressing the 2 key If your press the pound key your name will be saved When back in the main menu select the mailbox mode by pressing 2 You will hear the options for using the mailbox As you have just recorded your name you should choose option 1 for using your name If your mailbox password is already set up this will be all you need to do to enable your mailbox The next paragraphs are only important to you if you want to use more features of the mailbox Changing your Password To change your password choose 6 from the main menu All you need to do is enter your new password and save it with the pound key The mailbox will read your entry back to you so as to check that no mistake has been made during the entry Take care to remember your password as forgetting it could make it difficult for you to reach your mailbox again If you have entered the password menu but do not want to change your password press the star key and your old password will be used snom technology AG e 9 snom 4S MEDIA SERVER USER MANUAL Selecting the Mailbox Mode It is more personal to record a complete
9. sy All you need to do is call a number that has been given to you If you need to enter something just press the key on your phone The media server understands DTMF If you are using Microsoft Messenger you can enter your digits as message in the bottom part of the conversation window You can enter several digits in this field and will then need to press enter As this is a user manual and none of our users have the time to work through hundreds of pages we have tried to keep everything as concise as possible So simply take a few minutes to read through this short manual and you can start to enjoy using the media server Sincerely Dr Christian Stredicke Nicolas Peter Pohland snom technology AG e 3 snom 4S MeDtra SERVER USER MANUAL 4 e Introduction Table of Contents Introduction ssssssssu2u22220202u2u2u02u2u0202u2unununnnnnnnnnnnnnnnnn O MAUD OK see een O Mailbox e A AU arealet 10 Calling your MailDOX sirana iana iaaa e a a raaa a E Taa Ea 10 Listening tO MESSAGES Lus ruusd desse ee E e 10 Changing your PaSssWOord anrrrnnrnnnrnnnrrnnennnnnnnennnrrnnennenrennennnnnnnen 11 Selecting the Mailbox Mode rrannnnnnnnnnnnnvrnnernnnrennennnrnnnennnrnnnnnnenr 12 Receiving Notifications aarannnrnrrannnnnnrrnnennnnnnnennnrrnnrnnnrrnnrnnnennnnr 12 Gonferencdingu aavaasaasavasasiadnmisdossan esni LI Simple Conference unsrrnrnavrnvennnnnnnnnnnnnennennnennrnnnennnennenusensennener
10. welcome message yourself You can do this in a similar way to recording your name by pressing 4 in the main menu You then need to activate the personal greeting mode in the Select Mode menu with the key 2 If you don t want to use any personalized messages choose mode 0 and a standard greeting will be used However with the standard greeting the caller will not be able to determine which mailbox he or she has called If you don t want to record any messages you can select one of the three absence modes The anonymous absence mode 3 uses a standard message where the caller cannot identify the mailbox Mode 4 where a standard message together with your name is used is therefore preferable If your want to record a message such as I m on holiday I ll be back in October you should record your absence message with option 5 from the main menu and select mode 5 Receiving Notifications When someone leaves a message on your mailbox you should get a message waiting indication Usually you will see a special symbol on your screen or an LED blinking depending on the type of telephone used All you need to do is to call your mailbox and listen to the new messages The media server will say who called and when the recording was made By default it will only play the new messages When listening to a message you have the following options 4 will start playing the message again he
11. who should not have access to the mailbox If you call your own mailbox obviously you don t want to leave a message but want to listen to your messages and maybe change your settings Your system operator will set up your mailbox in such a way that the mailbox will automatically detect when you are calling However if you are calling from an anonymous number the mailbox will need your password In this case just type in your 4 digit code when you hear the announcement text The mailbox will then go to the user mode just as if you had called from your own phone TIP If you have not received a password try 0000 this is the default password You should then set up your password first so that nobody else can guess your password Listening to Messages When you enter your mailbox and new messages are available the mailbox will start to read them for you In this mode you can press 7 to delete a message 4 to start reading the message again 9 to store the message and 1 to go back 10 seconds e g if you want to note down 8 e Mailbox snom 4S Mepra SERVER USER MANUAL a telephone number If you want to stop listening to messages press or Changing Welcome Message The mailbox uses a anonymous default message to welcome a caller However it is good practice to record a personal welcome message or at least your name You should do this when you set up the mailbox When you are in the main menu of the mailbox pres
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