Cisco SPA 504G/ 508G User Manual www.chartec.net
Contents
1. Cisco SPA 504G 508G User Manual www chartec net 1 Page Table of Contents IP Phone Keys and Key DESPON es E opauoua eatucsones ren ssaee E E an co enrt E E canes Page 3 SOT Sy SS E rses OEA ne e E E Sana Page 5 RS Mi ES PROS a aci n Page 6 Makina Callao tte Page 6 PINS SUM a Caldero ae trapo Page 6 Conterence Salas os Page 6 Fransterino a Calla d Page 6 A FARS GD CARDS DDR RD ES SORTE ROD STR E SPEED RAE RIR A Page 7 A a e o O a Page 7 DND Do Not DIStU atan Page 8 Fad Mer indie OO ans acia Page 8 ACD Automate Call STHID UI ELON soriano isos Page 8 PELO Dit Page 8 A A A Page 8 2 Page IP Phone Keys and Key Descriptions POS 1 2 3 IEA gt ee Mi ME Cisco a ee 140 42 3 Key Descriptions Phone Feature Description 1 Pick up to place or answer a call A Message Waiting Displays solid red when you have a new voice mail Indicator message Flashes red during an Incoming call 3 Page 3 LCD Screen Displays date and time phone station name line extensions and sofikey options 4 Line keys Indicates phone line status When lit Green Line is idle Red steady Line is active or in use Red blinking Line is on hold Orange Line is unregistered cannot be used These keys can also be programmed by your phone system administrator to perform functions such as speed dial call pickup or monitoring an extension Softkey buttons Press a softkey button to pe2. Not Disturb Do Not Disturb or DND will send all calls directly to your personal voicemail 1 Press DND to enable and disable function Find Me Allows you to enter a cell phone or another extension so that when your extension is called it will ring additional numbers Must be set using the VMS User Gui ACD Automatic Call Distribution Speed Dial Volume While the phone is idle it will adjust the volume of the ringer Ifyou are on the handset it will adjust the volume of the handset Ifyou are on speakphone it will adjust the volume of the speakerphone 8 Page
3. d to lower the volume of the handset headset speaker when the handset is off the phone or ringer volume when the handset Is on the phone 12 Headset button Push to turn the headset on or off When the headset Is on the button glows green 13 Speaker button Push to turn the speaker on or off When the speaker Is on the button glows green 14 Keypad Use to dial phone numbers enter letters and choose menu items o Softkey Features Park 1 Park 2 Park 3 These buttons are used to pick up parked calls Park It will allow you to select and pick up a parked call as well Night Mode Is a manual transfer between day and night modes See your system administrator for more information DND Is the Do not disturb button When this is activated calls to your phone will go straight to voicemail ACD Automatic call distribution This allows you to log in and out of an ACD Queue 5 Page Using the phone Making a Call Internal Inter office calling 1 Pick up handset or press extension 2 Dial Extension number 3 Hang up handset when call is completed or press the speaker button External Call 1 Pickup handset or press extension 2 Dial9 3 Phone number Example 916612814000 4 Hand up handset when call is completed or press the speaker button Answering a call 1 When your phone is ringing pick up hand set or press ringing line button Conference Call 1 Makea call using t
4. he techniques above 2 Press the Conf soft key 3 Dial second number using the techniques above 4 Press the Conf soft key once the caller is connected Transfering 1 While live on a call press Xfer key 2 Dial Extension or External Number 6 Page 3 For a supervised transfer stay on the line press the Xfer button then hang up 4 Fora blind transfer press the Xfer button then hang up 5 The caller will be sent Call Parking To Parka caller 1 While live on a call press Xfer 70 2 The phone will verbally annouce what parking slot 71 72 73 3 Press the Xfer soft key and hang up The first caller will be parked on Park 1 71 the second call Park 2 72 etc To pick up a Parked call method 1 1 Press Park 1 Park 2 Park 3 softkey To pick up a Parked call method 2 1 Pick up the phone or press the speaker button 2 Dial 71 or 72 or 73 etc Voicemail Setup Voicemail 1 Press the Voice Mail button 2 Press 1111 Default Password 3 Press O for mailbox options 4 Press Options softkey 5 Record Name Unavailable Greeting Busy Greeting 6 Press when done with recording 7 Hang Up or press the speaker button Message Retrieval There is a red light at the top of the phone that will blink when you have a new message 1 Press Voice Mail button 7 Page 2 Press 1111 Default Password 3 Press Submit softkey 4 Press 1 to play messages 5 Hang up or press the Speaker button when finished Do
5. rform the action shown on the label on the LCD screen above Note The Cisco SPA 501G has the following four buttons Redial Dials the last number called Cancel Cancels an action such as a transfer Conference While on a call press to start a 2 conference call and dial another number After the second party answers press Conference again to create the conference Transfer Transfers a call 6 Navigation button Press an arrow key to scroll left right up or down through items shown on the LCD screen i Messages button Press to access voice mail 8 Hold button Press to place a call on hold Special Note Use hold to place calls on hold that you want to pick up only the phone that you are currently using Otherwise use the Park feature 4 Page g Setup button Press to access a menu to configure features and preferences such as your directory and speed dials access your call history and set up functions such as call forwarding For the Cisco SPA 501G accesses the Interactive Volce Response menu which allows you to perform tasks like getting the IP address of the phone See the User Guide documents on Cisco com for more information See the listof links at the end of this document Mute button Press to mute or unmute the phone When phone is muted the button glows red A flashing mute button indicates the network connection cannot be found 11 Volume button Press to Increase the volume an
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