wash filters register your dyson 2 year guarantee today
Contents
1. n gt H 1 a n in S AN ae o i 8 e IMPORTANT WASH FILTERS Wash filters with cold water regularly or as required month SOFT ROLLER CLEANER HEAD INSTRUCTIONS LOOKING FOR BLOCKAGES Ensure the appliance is disconnected from the charger before looking for blockages Be careful not to pull the ON trigger Do not operate while checking for blockages Failure to do so could result in personal injury Beware of sharp objects when checking for blockages gain access to blockages in the floor tool remove the base plate by using coin to loosen the screw marked with a padlock If you cannot clear an obstruction you may need to remove the brush bars please refer to the Washing the brush bars section for instructions on how to do this Remove the obstruction and replace the brush bars as shown in the Washing the brush bars section Ensure that the fastener is fully turned and the base plate and brush bars are secure before operating the appliance This product has carbon fibre brushes Take care if coming into contact with them as they may cause minor skin irritation Wash your hands after handling the brushes Refit all parts securely before using Clearing blockages is not covered by your Dyson guarantee WASHING THE BRUSHBARS Your appliance has two washable brush bars check and wash these regularly according t2. your personal information to provide you updates on latest products and services to analyse and research customer s choice on products to provide products and services you have requested and for other purposes relating or incidental to product guarantee e g product guarantee registration product recalls the Purposes To do so Dyson may disclose your personal information to its related bodies business partners or third parties Some of the recipients are located overseas including United States of America Amsterdam and United Kingdom If Dyson does not collect your personal information then it may not be able to fulfil the Purposes Our privacy policy located at www dyson com au support privacy policy aspx contains information about how you may access and correct your personal information held by Dyson and the privacy complaints handling process of Dyson You may contact Dyson at aucustomercare dyson com If you wish to receive information and updates about Dyson s products and services please tick this box Under the Australian Privacy Principles before Dyson discloses personal information overseas Dyson will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles However an individual may consent to such disclosure without this requirement If you consent to Dyson disclosing your personal information to business partners or third parties ov
3. TANT WASH FILTERS 1 1 Wash filters with cold water regularly as required month q dyson DYSON CUSTOMER CARE Your Dyson appliance will be covered for parts and labour for 2 years from the date of purchase as detailed in the terms of the Dyson guarantee in this Dyson Operating Manual If you have a query about your Dyson appliance call the Dyson Customer Care Helpline quoting your serial number and details of where and when you bought the appliance Alternatively contact us via the website Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff DYSON CUSTOMER CARE Australia Website www dyson com au Email aucustomercare 2dyson com Dyson Customer Care 1800 239 766 Mon Fri 8 00am to 6 00pm EST Sat Sun 8 30am to 4 00pm EST Address Dyson Appliances Aust Pty Ltd PO Box 2835 Taren Point NSW 2229 Australia New Zealand Website www dyson co nz Email dyson averyrobinson co nz Dyson Customer Care 0800 397 667 Mon Fri 8 30am to 5 00pm Address Avery Robinson Ltd Unit F 151D Marua Road Ellerslie Auckland 1051 New Zealand JN 67729 PN 211157 03 02 19 12 14 WWW dyso n co m a U Date of purchase M Country of purchase Australia New Zealand Serial number Title Surname First name Address Postcode email Telephone Mobile Store of purchase Privacy Act Dyson Appliances Ltd Dyson may collect and use
4. UAL BEFORE PROCEEDING OPERATION Do not use outdoors or on wet surfaces or to vacuum water or other liquids electric shock could occur Ensure the appliance remains upright in use and in storage Dirt and debris may be released if it is turned upside down Do not operate while checking for blockages For domestic indoor and car use only Do not use it whilst the car is in motion or while driving To operate the MAX mode hold the trigger down and press the MAX button The MAX button will light up To switch off MAX mode hold the trigger down and press the MAX button again Note The appliance will retain the last used mode So if you use it in MAX mode and do not disengage it the appliance will operate in MAX mode when it is next used until you depress the MAX button to disengage it This product has carbon fibre brushes Take care if coming into contact with them as they may cause minor skin irritation Wash your hands after handling the brushes To watch a short online video visit AU www dyson com au SVO9gettingstarted NZ www dyson co nz SVO9gettingstarted DOCKING STATION INSTALLATION Use appropriate mounting hardware for your wall type and ensure that the docking station is mounted securely Ensure no pipe work gas water air or electrical cables wires or ductwork are located directly behind the mounting area The docking station must be mounted in accordance with regulations and applicable codes standards stat
5. as two washable filters wash the filters at least once a month according to the following instructions to maintain performance More frequent washing may be required where the user vacuums fine dust operates mainly in Powerful suction mode or uses the machine intensively WASHING FILTER A Ensure the appliance is disconnected from the charger before removing the filter Be careful not to pull the ON trigger To remove the filter lift it out of the top of the appliance Check and wash the filter regularly according to instructions to maintain performance The filter may require more frequent washing if vacuuming fine dust or if used mainly in Powerful suction mode Wash the filter with cold water only Run water over the outside of the filter until the water runs clear Squeeze and twist with both hands to make sure the excess water is removed Lay the filter on its side to dry Leave to dry completely for a minimum of 24 hours Do not put the filter in a dishwasher washing machine tumble dryer oven microwave or near a naked flame To refit place the dry filter back into the top of the appliance Make sure it is fitted properly To watch a short online video visit AU www dyson com au SVO9filterwash NZ www dyson co nz SVO9filterwash 11 12 WASHING FILTER B To remove the filter twist anti clockwise to the open position and pull away from the appliance Wash the inside of the filter under col
6. careful not to pull the ON trigger To make emptying the clear bin easier it is advisable to remove the wand and floor tool To release the dirt push the red button by the clear bin Press once to open the bin base Press a second time to release the clear bin from the main body of the appliance To minimise dust allergen contact when emptying encase the clear bin tightly in a plastic bag and empty Remove the clear bin carefully from the bag Seal the bag tightly dispose as normal Close the clear bin base so it clicks into place and is secure CLEANING THE CLEAR BIN Ensure the appliance is disconnected from the charger before removing the clear bin Be careful not to pull the ON trigger Remove the wand and floor tool Push the red button by the clear bin Press once to open the bin base Press a second time to release the clear bin from the main body of the appliance Remove the clear bin carefully Clean the clear bin with a damp cloth only Do not use detergents polishes or air fresheners to clean the clear bin Do not put the clear bin in a dishwasher Clean the cyclone shroud with the brush on the combination tool to remove lint and dust Ensure the clear bin is completely dry before replacing To replace the clear bin push the clear bin up and in to the main body of the appliance It will click into place Close the clear bin base so it clicks into place and is secure WASHING THE FILTERS Your appliance h
7. cost subject to your statutory rights and remedies as a consumer ABOUT YOUR PRIVACY Dyson may use this information for future marketing and research purposes including sending commercial electronic messages and may disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers If you wish to access your personal information or see our full privacy policy please contact us at aucustomercare dyson com DISPOSAL INFORMATION Dyson products are made from high grade recyclable materials Please dispose of this product responsibly and recycle where possible The battery should be removed from the product before disposal Dispose of or recycle the battery in accordance with local ordinances or regulations When your Dyson appliance reaches the end of its life we are responsible for its safe disposal You can send your old Dyson appliance back to us at our cost and we will organise for it to be recycled Please note that not all parts are recyclable Recycling of parts is subject to the capabilities of 3rd party suppliers Available in Australia only Simply 1 Box up your old Dyson appliance 2 Take the package to your local post office and send to the address below Dyson We Recycle Reply Paid 83215 Dyson Service Centre 8 10 Mangrove Lane Taren Point NSW 2229 PRODUCT INFORMATION Please note Small details may vary from those shown 13 IMPOR
8. d running water rotating the filter to ensure all pleats are covered Gently tap the filter against the side of the sink several times to remove any debris Repeat this process 4 5 times until the filter is clean Place the filter upright with the Max button facing upwards and leave to dry completely for a minimum of 24 hours To refit return the filter to the open position and twist clockwise until it clicks into place To watch a short online video visit AU www dyson com au SVO9filterwash NZ www dyson co nz SVO9filterwash BLOCKAGES AUTOMATIC CUT OUT This appliance is fitted with an automatic cut out If any part becomes blocked the appliance may automatically cut out This will happen after the motor pulses a number of times i e switches on and off in quick succession Leave to cool down before looking for blockages Ensure the appliance is disconnected from the charger before looking for blockages Failure to do so could result in personal injury Clear any blockage before restarting Refit all parts securely before using Clearing blockages is not covered by your Dyson guarantee CHARGING AND STORING This appliance will switch OFF if the battery temperature is below 3 C 37 4 F This is designed to protect the motor and battery Do not charge the appliance and then move it to an area with a temperature below 3 C 37 4 F for storage purposes To help prolong battery life avoid recharging im
9. dyson IN click 27 1 3 5 N month WASH FILTERS Wash filters with cold water regularly or as required YOUR DYSON 2 GUARANTEE Charging 8 Not charging TODAY too cold too hot C Fully charged Not charging contact Helpline B ao 10 11 12 13 14 15 16 17 18 19 20 21 22 23 IMPORTANT SAFETY INSTRUCTIONS BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS MANUAL AND ON THE APPLIANCE When using an electrical appliance basic precautions should always be followed including the following WARNING These warnings apply to the appliance and also where applicable to all tools accessories chargers or mains adaptors TO REDUCE THE RISK OF FIRE ELECTRIC SHOCK OR INJURY This Dyson appliance is not intended for use by young children or infirm persons with reduced physical sensory or reasoning capabilities or lack of experience and knowledge unless they have been given supervision or instruction by a responsible person concerning use of the appliance to ensure that they can use it safely Do not allow to be used as a toy Close attention is necessary when used by or near children Children should be supervised to ensure that they do n
10. e and local laws may apply Dyson recommends the use of protective clothing eyewear and materials as necessary CARPETS OR HARD FLOORS Before vacuuming your flooring rugs and carpets check the manufacturer s recommended cleaning instructions The brush bar on the appliance can damage certain carpet types and floors Some carpets will fuzz if a rotating brush bar is used when vacuuming If this happens we recommend vacuuming without the motorised floor tool and consulting with your flooring manufacturer Before vacuuming highly polished floors such as wood or lino first check that the underside of the floor tool and its brushes are free from foreign objects that could cause marking LOOKING AFTER YOUR DYSON APPLIANCE Do not carry out any maintenance or repair work other than that shown in this Dyson Operating Manual or advised by the Dyson Customer Care Helpline Only use parts recommended by Dyson If you do not this could invalidate your Dyson guarantee Store the appliance indoors Do not use or store it below 3 C 37 4 F Ensure the appliance is at room temperature before operating Clean the appliance only with a dry cloth Do not use any lubricants cleaning agents polishes or air fresheners on any part of the appliance Check the brush bar regularly and clear away any debris such as hair Debris left on the brush bar may cause damage to flooring when vacuuming VACUUMING Do not use without the clear bin and filters
11. elpline By completing and returning the enclosed form to us by mail This will confirm ownership of your Dyson appliance in the event of an insurance loss and enable us to contact you if necessary DYSON CUSTOMER CARE Your Dyson appliance will be covered for parts and labour for 2 years from the date of purchase as detailed in the terms of the Dyson guarantee in this Dyson Operating Manual If you have a query about your Dyson appliance call the Dyson Customer Care Helpline quoting your serial number and details of where and when you bought the appliance Alternatively contact us via the website Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff If your Dyson appliance needs a service call the Dyson Customer Care Helpline so we can discuss the available options Your serial number can be found on your rating plate For information on your rating plate see the inside front cover To enable us to carry out work on your appliance please contact the Dyson Customer Care Helpline to obtain a reply paid delivery address in your state available in Australia only If your Dyson appliance is under Dyson guarantee and the repair or replacement is covered it will be repaired or replaced at no cost If the repair or replacement is found not to be covered under the Dyson guarantee the repair or replacement of the Dyson appliance and any associated delivery charges both to and from us will be at your
12. erseas for the Purposes please tick this box Note If you do not provide consent then Dyson may not be able to fulfil the Purposes REGISTER REGISTER REGISTER Complete and return the form to Dyson in the envelope supplied Visit our website to register Call our dedicated Helpline your Dyson full parts and labour g tee online AU www dyson com au register PM AU 1800 239 766 NZ www dyson co nz register NZ 0800 397 667
13. ids burning objects the brush bar when the appliance is in use 3 Power mode and run time To change the mode hold the trigger down and press the max button Powerful suction 16 minutes 17 minutes 20 minutes Max mode 6 minutes Diagnostics main body and battery Solid blue Max ON Flashing blue Low battery warning Fast flashing blue No power temporary fault e g check filter or for blockages Solid blue On Flashing blue No power charge battery Flashing amber No power temporary fault e g too hot cold Flashing red Fault ring Dyson Helpline N click Emptying the clear bin A C Storage and charging in the docking station Attaching to docking station Removing from docking station gan de LH 1 5 Charging HA IN oT click me C Fully charged Not charging A too cold too hot o m CRT a Not charging contact Helpline
14. in place Fine dirt such as flour should only be vacuumed in very small amounts Do not use the appliance to pick up sharp hard objects small toys pins paper clips etc They may damage the appliance When vacuuming certain carpets may generate small static charges in the clear bin or wand These are harmless and are not associated with the mains electricity supply To minimise any effect from this do not put your hand or insert any object into the clear bin unless you have first emptied it Clean the clear bin with a damp cloth only See Cleaning the clear bin Use extra care when cleaning on stairs Do not rest the appliance on chairs tables etc Do not press down on the nozzle with excessive force when using the appliance as this may cause damage Do not leave the cleaner head in one place on delicate floors On waxed floors the movement of the cleaner head may create an uneven lustre If this happens wipe with a damp cloth polish the area with wax and wait for it to dry DIAGNOSTICS MAIN BODY When in use trigger pressed Q Solid blue Max ON Light off powerful suction Flashing blue Low battery warning O Fast flashing blue No power temporary fault e g check filter or for blockages EMPTYING THE CLEAR BIN Empty as soon as the dirt reaches the level of the MAX mark do not overfill Ensure the appliance is disconnected from the charger before emptying the clear bin Be
15. ir vapours may be present Do not pick up anything that is burning or smoking such as cigarettes matches or hot ashes Keep hair loose clothing fingers and all parts of the body away from openings and moving parts such as the brush bar Do not point the hose wand or tools at your eyes or ears or put them in your mouth Do not put any object into openings Do not use with any opening blocked keep free of dust lint hair and anything that may reduce airflow Use only Dyson recommended accessories and replacement parts Do not use without the clear bin and filters in place Unplug when not in use for extended periods and before maintenance or servicing Use extra care when cleaning on stairs Do not install charge or use this appliance outdoors in a bathroom or within 3 metres 10 feet of a pool Do not use on wet surfaces and do not expose to moisture rain or snow Use only Dyson chargers for charging this Dyson appliance Use only Dyson batteries other types of batteries may burst causing injury to persons and damage Do not incinerate this appliance even if it is severely damaged The battery may explode in a fire Always turn OFF the appliance before connecting or disconnecting the motorised brush bar READ AND SAVE THESE INSTRUCTIONS THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY Do not use near Do not store near Do not pick up Do not pick up Do not put hands near naked flames heat sources water or liqu
16. mediately after a full discharge Allow to cool for a few minutes Avoid using the appliance with the battery flush to a surface This will help it run cooler and prolong battery run time and life DIAGNOSTICS BATTERY When in use trigger pressed e Solid blue On Flashing blue No power charge battery Flashing amber No power temporary fault e g too hot cold Solid amber Not charging temporary fault e g too hot cold Flashing red Fault ring Dyson Helpline OK When charging battery cre Solid blue Charging Flashing blue Not charging Re fit charger or try another socket If persists contact helpline Lights off Charging complete Solid amber Not charging temporary fault e g too hot cold Flashing red Fault ring Dyson Helpline BATTERY SAFETY INSTRUCTIONS If the battery needs replacing please contact the Dyson Customer Care Helpline Use only Dyson chargers for charging this Dyson appliance The battery is a sealed unit and under normal circumstances poses no safety concerns In the unlikely event that liquid leaks from the battery do not touch the liquid and observe the following precautions Skin contact can cause irritation Wash with soap and water Inhalation can cause respiratory irritation Expose to fresh air and seek medical advice Eye contact can cause irritation Immediately flush eyes thoroughly with water for at least 15
17. minutes Seek medical attention Disposal wear gloves to handle the battery and dispose of immediately following local ordinances or regulations CAUTION The battery used in this device may present a risk of fire or chemical burn if mistreated Do not disassemble short contacts heat above 60 C 140 F or incinerate Keep away from children Do not disassemble and do not dispose of in fire AUSTRALIAN CONSUMER LAW The details of the Dyson guarantee are set out below In addition to your rights under the Dyson guarantee we also provide the following statement as required by the Australian Consumer Law In Australia your Dyson appliance comes with statutory guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have your Dyson appliance repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure DYSON 2 YEAR GUARANTEE TERMS AND CONDITIONS OF YOUR DYSON 2 YEAR GUARANTEE The Dyson guarantee becomes effective from the date of purchase All work will be carried out by Dyson Appliances Aust Pty Ltd Avery Robinson Ltd NZ or their authorised agents Any parts replaced by Dyson or its service agents will become the property of Dyson Appliances Aust Pty Ltd or Avery Robinson Ltd NZ The repair
18. ng other than normal domestic purposes in the country of purchase Use of parts not assembled or installed in accordance with the instructions of Dyson Use of parts and accessories other than those produced or recommended by Dyson Repairs or alterations carried out by parties other than Dyson or its authorised agents Damage from external sources such as transit weather electrical outages or power surges Failures caused by circumstances outside Dyson s control Blockages please refer to the illustrations and the section Looking for Blockages in this Dyson Operating Manual for details of how to look for and clear blockages Normal wear and tear e g fuse brush bar etc Use of this appliance on rubble ash plaster Reduction in battery discharge time due to battery age or use cordless machines only If your Dyson guarantee does not apply you may have statutory rights and remedies available to you as a consumer If your Dyson guarantee does not apply you may have statutory rights and remedies available to you as a consumer If you are in any doubt as to what is covered by your Dyson guarantee please call the Dyson Customer Care Helpline REGISTERING YOUR DYSON GUARANTEE To help us ensure you receive prompt and efficient service please register as a Dyson appliance owner There are three ways to do this Online AU www dyson com au register NZ www dyson co nz register By calling the Dyson Customer Care H
19. o the following instructions to maintain performance Ensure the appliance is disconnected from the charger before removing the brush bar Be careful not to pull the ON trigger Clearing brush bar obstructions TO REMOVE WASH AND REPLACE BRUSHBARS Please refer to the Washing the brush bars illustrations alongside the instructions below Turn the cleaner head upside down so the underside of the cleaner head is facing you Use a coin to turn the fastener one quarter anti clockwise to the unlocked position Rotate the end cap to the open position Gently slide the large brush bar away from the cleaner head Remove the end cap from the large brush bar Lift out the small brush bar from the octagonal end and pull away from the cleaner head Hold the brush bars under running water and gently rub to remove any lint or dirt Stand both brush bars upright Ensure the large brush bar is stood upright as shown Leave to dry completely for a minimum of 24 hours Before replacing check that the brush bars are completely dry Refit the small brush bar before the large one Insert the round end of the small brush bar into place Push down the octagonal end until it clicks into place Reattach the end cap to the brush bar Slide the large brush bar back onto the cleaner head around the motor The end cap should be in the open position as shown Once in place rotate the end cap back into the closed position Close the fas
20. or replacement of your Dyson appliance under the Dyson guarantee will not extend the period of the Dyson guarantee The Dyson guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer You must provide proof of both the original and any subsequent delivery purchase before any work can be carried out on your Dyson appliance Without this proof any work carried out pursuant to the Dyson guarantee and any associated delivery charges both to and from us will be at your cost subject to your statutory rights and remedies as a consumer Please keep your receipt or delivery note WHAT IS COVERED Your Dyson guarantee covers The repair or replacement of your Dyson appliance if your Dyson appliance is found to be defective due to faulty materials workmanship or function within 2 years of purchase or delivery if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part This Dyson guarantee will only be valid if the appliance is used in the country in which it was sold WHAT IS NOT COVERED Under your Dyson guarantee Dyson shall not be liable for costs of repair or replacement of a product incurred as a result of Accidental damage faults caused by negligent use or care misuse neglect careless operation or handling of the Dyson appliance which is not in accordance with this Dyson Operating Manual Use of the Dyson appliance for anythi
21. ot play with the appliance Use only as described in this Dyson Operating Manual Do not carry out any maintenance other than that shown in this manual or advised by the Dyson Customer Care Helpline Suitable for dry locations ONLY Do not use outdoors or on wet surfaces Do not handle any part of the plug or appliance with wet hands Do not use with a damaged cable or plug If the supply cable is damaged it must be replaced by Dyson its service agent or similarly qualified person in order to avoid a hazard If the appliance is not working as it should has received a sharp blow has been dropped damaged left outdoors or dropped into water do not use and contact the Dyson Customer Care Helpline Contact the Dyson Customer Care Helpline when service or repair is required Do not disassemble the appliance as incorrect reassembly may result in an electric shock or fire Do not stretch the cable or place the cable under strain Keep the cable away from heated surfaces Do not close a door on the cable or pull the cable around sharp edges or corners Arrange the cable away from traffic areas and where it will not be stepped on or tripped over Do not run the appliance over the cable Do not unplug by pulling on the cable To unplug grasp the plug not the cable The use of an extension cable is not recommended Do not use to pick up water Do not use to pick up flammable or combustible liquids such as petrol or use in areas where they or the
22. tener by turning a quarter turn clockwise Ensure that the fastener is fully turned and the brush bars are secure Washing the brushbars 10 DIRECT DRIVE CLEANER HEAD INSTRUCTIONS LOOKING FOR BLOCKAGES Ensure the appliance is disconnected from the charger before looking for blockages Be careful not to pull the ON trigger Do not operate while checking for blockages Failure to do so could result in personal injury Beware of sharp objects when checking for blockages gain access to blockages in the floor tool remove the base plate by using a coin to loosen the screw marked with a padlock If you cannot clear an obstruction you may need to remove the brush bar Use a coin to unlock the fastener marked with a padlock Remove the obstruction Replace the brush bar and secure it by tightening the fastener Ensure it is fixed firmly before operating the appliance This product has carbon fibre brushes Take care if coming into contact with them as they may cause minor skin irritation Wash your hands after handling the brushes Refit all parts securely before using Clearing blockages is not covered by your Dyson guarantee Looking for blockages Clearing brush bar obstructions 10 USING YOUR DYSON APPLIANCE PLEASE READ THE IMPORTANT SAFETY INSTRUCTIONS IN THIS DYSON OPERATING MAN
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