User Manual - Hope Industrial Systems
Contents
1. 7 1 mm 0 28 r 61 6 mm 2 43 Design to maximum depth of 74 0 mm to ensure future compatibility with later revisions and replacement units z 4 m Mechanical Drawings Rear View 75 and 100 mm VESA Mounting Pattern M4 screws provided 6 16 mm maximum depth of screw 0000000000 000000000000000000 NET ML20C User Manual September 2015 in Installation Instructions Installation Instructions Step 1 Prepare for Installation IMPORTANT Perform the following steps BEFORE installation of the monitor into the panel 1 Ensure that sufficient power is available 2 Ensure that sufficient space is available to allow for proper air flow into and out of the unit 3 Ensure that the air temperature around the unit top and bottom will not exceed the rated specifications of the unit A gt The maximum rated temperature for the HIS ML20 is 50 122 F Remember that heat rises the temperature at the top of the cabinet will be much hotter than at the bottom if air inside the enclosure is not actively circulating Even in a sealed enclosure use of a circulation fan can greatly reduce temperature gt Also remember that even though this product is designed to operate at 50 C the life span of any e2. HIS HOPE INDUSTRIAL SYSTEMS 20 PANEL MOUNT INDUSTR REVISION C USER MANUAL Model No HIS ML20 _ Table of Contents Safety and Regulatory Information u u 3 eleg pm EE 3 Waste Electrical and Electronic Equipment Directive WEEE 4 Mechanical Drawings Uu IIIa RE EI EE REA LN ERU DD RE EUER 5 Front and Side VIEWS RERO EXE REC nta debe epe d rena ka 5 Bottom WIG W 5 Rear VIEW utu mu 6 Installation 1 amp u u u u u u uU u lli roce eer eranc non aE eie 7 Step 1 Prepare for Installation aa 7 otep 2 Benchetest Configuration cuire sees reed etr e de y ea 8 Install Cable Connections eie ennt teet eer bee sant seh Jen bea aaa ed a u Santen de E SERA a idee 8 Install Touch Screen Driver iiit eoe serere bi pe ab o ge eS ER co e e EE ERR RETE SR SEE Eee RERO 9 otep 3 Install into Panel tetro er 12 Video Settings T Y 14 Setting lie Timing MOJE veh uy t as e pete eren 14 Control Panel ButtOn SEN 15 On Screen Display OSD
3. NOTE Contact Hope Industrial Systems if for any reason your application does not allow for installation of the collar Tighten all 12 nuts to a torque of 10 15 inch pounds to ensure a watertight seal between the bezel gasket on the monitor and the equipment panel Go around all nuts twice to ensure an even compression on gasket NOTE If a torque wrench is not available tighten all nuts evenly until bezel sits 1 6 to 2 4 mm 1 16 to 3 32 off the front of the panel 2 ML20C User Manual September 2015 13 Video Settings Video Settings Setting the Timing Mode Setting the timing mode of your computer graphics adapter or other video source is important for maximizing the quality of the screen image and for minimizing eye strain The timing mode consists of the resolution e g 1600 x 1200 and refresh rate or vertical frequency e g 60 Hz After setting the timing mode use the On Screen Display OSD controls to adjust the screen image d TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1600 x 1200 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on setting the resolution and timing mode In Microsoft Windows these settings may be found at the following location 2000 XP Control Panel gt Display gt Settings gt Vista Control Panel gt Personalization gt Display Settings Windows 7 8 10 Control Panel gt App
4. When the OSD menu IS displayed Navigates down through the OSD menu Down Navigate When the OSD menu IS NOT displayed Left Shortcut to Brightness adjustment When the OSD menu IS displayed e Navigates left in the main OSD menu Decreases adjustments for the selected control Increases adjustments for the selected control Power Indicator LED lit green power is ON Light LED not lit or lit red power is OFF LED lit orange monitor is in Standby mode LED flashing green monitor is searching for display source Turns the monitor on and off Up Navigate When the OSD menu IS NOT displayed Right Shortcut to select input source When the OSD menu IS displayed Navigates right in the main OSD menu Displays the submenu for the selected control 16 ML20C User Manual September 2015 in Video Settings On Screen Display OSD Menus To open the OSD menu press the Menu button once Description Includes the Contrast Brightness Sharpness and Color functions VGA Settings Includes the Timing Auto setup H total V position H position and Phase functions Includes the Inputs OSD Info Reset to factory defaults Source scan and Advanced Setup functions Picture Menu The Picture menu includes the Contrast Brightness Sharpness and Color functions Picture Contrast Brightness Sharpness Color Picture Menu Description Contrast Adjusts the
5. Elo Touchscreen icon 1 located the host computer s Control Panel Under the General tab click the Align button to start the calibration routine ANY ML20C User Manual September 2015 11 m Installation Instructions Step 3 Install into Panel Once you have completed the full bench test configuration and confirmed that all components are working properly you are ready to install the monitor into its panel cutout A WARNING Hope Industrial Systems will not assume liability for damage to internal electronics due to improper installation Contact Hope Industrial Systems if you need additional assistance 1 Refer to the drawing below for the cutout dimensions for the HIS ML20 lt 453 4 17 85 366 8 mm 14 44 2 Locate position in panel for mounting of the monitor Ensure that there is adequate space behind the panel Allow extra space 25 4 mm 1 0 behind and on each side for air ventilation 2 12 Z ML20C User Manual September 2015 Installation Instructions T Cut a rectangular hole in the panel gt Cutout Dimensions W x for the HIS ML20 453 4 mm x 366 8 mm 17 85 x 14 44 0 5 mm 0 020 Clean and deburr the panel hole Separate the rear collar from the monitor by removing the 12 nuts Refer to the enclosure mounting diagram below Insert the unit into the front of the panel and re attach the collar
6. Horizontal Moves the screen image left and right Position Adjusts the focus of the screen image Allows the user to remove any horizontal noise and sharpen the image of characters Setup Menu The Setup menu includes the Inputs OSD Info Reset to factory defaults Source scan and Advanced Setup functions Setup Inputs OSD Info Reset to factory defaults Source scan Advanced Setup Setup Menu Description Allows the user to select between VGA DVI and DisplayPort input This feature may also be accessed by pressing the up A button outside of the OSD menu Th 2 20 2 ML20C User Manual September 2015 Video Settings Setup Menu Description The OSD submenu provides several adjustments for the OSD menu settings OSD Time out 00 Transparency off Language English Rotation 0 OSD Position Show logo off Time out sets the length of time in seconds the OSD screen is displayed For example with a 60 setting if a control is not pushed within 60 seconds the display screen disappears Transparency adjusts the level of transparency of the OSD menu against the background Language allows the user to choose the language used in the menus and control screens Rotation allows the user to rotate the OSD by 0 90 180 or 270 setting is also available which is a horizontal reflection of the OSD OSD Position allows the user to move the OSD by it
7. Menus 2 o ge tee tr n ee Yee 17 Picture Men uyu uapa recede tee a Pedes ode thee ede oc ede o ee 17 VGA Settings Men Rear aL eeu a SE eene ah Pana ko 19 SETUP MONU me 20 Cleaning Instrtctl lis uen one diis Godd Ee bio loup lix KO Ea aa ES E a e bad 23 Troubleshooting NITET T C T T 24 Video Troubleshooting U U U nnne nennen ennemis 24 Touch Screen Trou bleshooting au reete ka eve aaa aa 26 Terent 27 BI pm ELE 27 HH 27 27 uk u a 28 L 28 29 Compliances and Certifications 1 29 Warranty Statementi ER Ra IU GER aaa SONUS 30 z 2 2 2 ML20C User Manual September 2015 Safety and Regulatory Information Safety and Regulatory Information WARNING To prevent fire or shock hazard do not expose live components to rain or moisture Dangerously high voltages are present inside the unit Do not disassemble the unit Refer servicing to qualified personnel only This equipment is
8. Touchscreen General Tab Press the Align button Touch all targets as the appear to calibrate the touch screen Press the Green Check button when verified 26 ML20C User Manual September 2015 in Specifications Specifications Display Sm Pixel Pitch o255mmxo255mm Electrical Monitor Input AC power models 100 to 240 VAC 0 8 0 4 A 60 50 Hz DC power models 24 VDC 1 25 A 22 1 to 26 6 VDC Class 2 or SELV LPS Power Consumption AC power models 34 W DC power models 30 W Power Consumption 2W Standby mode Functional Control Panel Buttons Menu SEL Navigate Down Auto setup Y Down Navigate Left Brightness Adjustment Up Navigate Right Power On Screen Display OSD Contrast Brightness Sharpness Color Timing Auto setup H Menus total V position H position Phase Inputs OSD Info Reset to factory defaults Source scan Advanced Setup Touch Screen Option 5 wire resistive system emulates a mouse Serial RS 232 and USB interface to host computer ML20C User Manual September 2015 27 Specifications Physical Panel mount rear collar compresses gasket against panel 5 16 maximum panel thickness held by 12 M5 studs Panel Rating with proper Built to IP65 IP66 standards installation NEMA UL Type 12 4 Black Powder Coated Faceplate NEMA UL 12 4 4X Stainless Steel Faceplate Total Pro
9. not intended for use in critical applications where its failure to operate would create immediate life threatening circumstances Applications including but not limited to nuclear reactor control aerospace navigation systems and life support systems are not appropriate for this product This product is intended to be mounted in a suitable cabinet or other enclosure The NEMA 4 4X or 12 ratings are applicable only when properly installed in a like rated enclosure To be covered by UL 60950 3 Edition the socket outlet shall be installed near the equipment and shall be easily accessible DC Supplied Units only The HISML20 subject unit is to be powered by a Listed Power Supply suitable for the application with outputs at SELV LPS or Class 2 levels rated 22 1 26 6 VDC 1 4 A max The equipment is not intended to connect directly to a DC Mains source FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case t
10. the touch screen driver installation 3 Acable retention bracket comes installed on the USB port on the rear of the monitor and will help to secure the cable and ensure adequate strain relief Without removing the bracket route one end of the USB cable through the retention bracket and connect it to the USB input port on the monitor Connect the other end to the USB port on the host computer Serial RS 232 Connection 1 Connect one end of the Serial cable to the Serial input port on the rear of the monitor Connect the other end to the Serial port on the host computer Tighten the captive Screws on the cable connectors to ensure adequate strain relief 2 Select the appropriate driver for your operating system a If downloading from the web address listed above select the appropriate driver for your operating system b If using the included CD insert it into the host computer s CD ROM drive If the CD does not automatically run browse the contents of the CD and open the READ ME FIRST htm file in a web browser Select the appropriate driver 10 ML20C User Manual September 2015 in Installation Instructions 3 Click to Run the software when prompted Follow on screen instructions to download and execute the touch screen driver installation Calibrate the Touch Screen Once the driver has finished installing you are ready to calibrate the touch screen Open the touch screen s Control Panel by clicking on the
11. 60 75 Hz Response Rate typical and Certifications UL 60950 3 Edition CUL Recognized Component File No E212889 e UL 508A Listed File No E318630 e FCC Class e CANICES 3A NMB 3A CE Environmental EC 60721 3 Reliability WEEE Registration No WEE DJ1859ZX for UK only Enclosure UL50E File No E318630 t 2 ML20C User Manual September 2015 29 Warranty Statement Warranty Statement Who is Covered This warranty covers the purchaser of this product only and is not transferable without our written consent What Does This Warranty Cover and What is the Period of Coverage We warrant this product to be free from defects in material and workmanship subject to the conditions set forth below The warranty on all industrial display products KB R2 and KB M2 keyboard series KVM2 extender series and ENCL TC and ENCL PC enclosure series remains in force for a three year period beginning on the date we invoice you The warranty period on KB PL1 keyboards is two years and all other keyboards carry a one year warranty If Hope Industrial Systems repairs or replaces a product under warranty its warranty term is not extended What Will We Do to Correct Problems and How Do You Get Service We will repair or replace at our sole option any part of the unit which proves to be defective Replacement parts may be new or refurbished and will meet the same specifications of the orig
12. PER TOWELS OR DIRTY SHOP RAGS ON THE DISPLAY AS IT WILL SCRATCH THE PROTECTIVE COATING ALWAYS USE A SOFT CLOTH PREFERABLY MADE OF COTTON All displays may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content Vinegar or ammonia will not hurt the screen The anti reflective coatings on glass window equipped displays are physically part of the surface of the glass and resist degradation to the Military Specifications To minimize over run of cleaning solution spray the cloth first and then clean the screen NET ML20C User Manual September 2015 23 m Troubleshooting Troubleshooting Video Troubleshooting IMPORTANT If using a KVM extender first try to resolve any problems using the solutions listed below If the problem still exists try bypassing the KVM extender If this fixes the problem and allows the monitor to work properly then the KVM extender is the source of the problem Please refer to the troubleshooting section of the KVM extender manual or contact Hope Industrial Systems for additional assistance Symptom Causes Solutions No image on the Power cable is not Check power connections at the screen and control s plugged in monitor and power source Power Indicator light For DC models check the is not lit connector polarity and ensure input voltage is 21 1 to 26 6 VDC No image on the Monitor is not powered on Press the Power button on the monitor screen and
13. another known working monitor to check the PC source signal The source signal exceeds the maximum resolution and or refresh rate that the monitor can handle gt 1600 x 1200 resolution or gt 75 Hz refresh rate Monitor has not been adjusted correctly for the source signal Analog signal is not a standard CVT signal this does not apply to digital signals Monitor color settings are incorrectly adjusted Video cable is not securely connected Video cable is bad Brightness and or contrast settings are not set properly Adjust the computer settings to the monitor s native resolution 1600 x 1200 60 Hz Activate Auto setup function in the OSD s VGA Settings menu This function may also be activated by pressing the Select SEL button outside of the OSD menu Fine tune the picture by manually adjusting the image using the settings in the OSD menu Disable the CVT Mode function in the Advanced Setup menu located in the OSD s Setup menu This allows the monitor to use the controller board s internal mode table to display signal Reset monitor to the default settings by activating Reset to factory defaults function in the OSD s Setup menu If any colors red green or blue are missing check the video cable to make sure it is securely connected Ensure no loose or broken pins in the cable connector Shorts in cable could also cause improper image to display Adjust the mon
14. ast images 18 ML20C User Manual September 2015 Video Settings Color Menu Description Color balance Provides several color adjustment modes including preset color temperatures and a User color mode that allows individual adjustment of Red Green and Blue The factory default setting for this product is Normal User color allows individual adjustment of Red Green and Blue Warm adds red to the screen for warmer white and richer red Normal is the factory default setting Cold adds blue to the screen image for cooler white VGA Settings Menu The VGA Settings menu includes the Timing Auto setup H total V position H position and Phase functions VGA Settings Auto setup H total position H position Phase VGA Settings Menu Description Timing Displays the timing mode video signal input coming from the graphics card in the computer Auto setup Automatically sizes centers and fine tunes the video signal to eliminate waviness and distortion This feature may also be accessed by pressing the Select SEL button outside of the OSD menu t 2 ML20C User Manual September 2015 19 Video Settings Settings Menu Description Allows the user to fine tune the horizontal timing by increasing or decreasing the total horizontal pixels H total affects how the image is stretched horizontally V position Vertical Moves the screen image up and down Position H position
15. control s for 1 2 seconds to turn the monitor on Power Indicator light and make sure the Power Indicator is lit solid red light is lit green No image on the Video cable is not plugged Check the video cable connection at screen and control s in correctly the monitor PC and or KVM extender Power Indicator light is blinking orange or blinking green PC is in Power Saving Power Saving mode can usually mode be exited by moving the mouse or pressing a key on the keyboard PC is not sending signal Connect PC to another known working monitor to check the PC source signal Analog signal is not a Disable the CVT Mode function in the standard CVT signal this Advanced Setup menu located in the does not apply to digital OSD s Setup menu This allows the signals monitor to use the controller board s internal mode table to display signal 2 24 2 ML20C User Manual September 2015 Troubleshooting Symptom Scanning Ports No Signal message box and no image on the screen Out of Range or DVI Out of Range message box and no image on the screen Incorrectly displayed or partial image on the screen Wrong or abnormal colors white is not white Screen image is dim Causes Solutions Video cable is not plugged Check the video cable connection at in correctly the monitor PC and or KVM extender PC is not powered on Ensure PC is powered on PC is not sending signal Connect PC to
16. difference between the image background black level and the foreground white level Brightness Adjusts the background black level of the screen image This feature may also be accessed by pressing the down button outside of the OSD menu Adjusts the clarity of the screen to make the image sharper or softer th 2 ML20C User Manual September 2015 17 Video Settings Color Menu The Color submenu in the Picture menu includes the Auto color Theme mode Gamma Color balance and User color functions Color Menu Auto color Theme mode s Color Auto color Theme mode Gamma Color balance User color Description Auto color is an auto adjust routine to compensate for example analog signal level drops on long VGA cables It needs an input signal with a picture with black and full color content white red blue green Please contact our support team for further details NOTE The Auto color function is only available when using the analog VGA connector Allows the user to select from three image modes for different usage as well as the default Off setting Multimedia optimizes the screen for multimedia applications such as video playback Desktop optimizes the screen for desktop applications Gaming optimizes the screen for gaming applications Adjusts the gamma value from 0 to 7 High gamma values display whitish images and low gamma values display high contr
17. duct Depth 61 6 mm 2 43 Depth Behind Front Edge of Panel 52 8 mm 2 08 NOTE Design to maximum depth of 74 0 mm 67 0 mm behind front edge of panel to ensure future compatibility with later revisions and replacement units Front Bezel Outside 482 6 mm x 398 8 mm x 7 1 mm 19 0 x 15 7 x 0 28 not Dimensions W x H x D including gasket Cutout Dimensions 453 4 mm x 366 8 mm 17 85 x 14 44 0 5 mm 0 020 W x H NetWeght rems Shipping Weight 22 lbs Environmental power models 0 to 50 32 to 122 DC power models 0 to 60 C 32 to 140 F 20 to 60 C 4 to 140 F 20 to 90 non condensing Transport Vibration 0 1g Hz 10 200 Hz Operating up to 10 000 feet oo iei a 28 ML20C User Manual September 2015 in Specifications Input Connectors HD 15 DVI D DisplayPort Compatible inputs using optional adapter contact Hope Industrial Systems for details HDMI via HDMI to DVI adapter e BNC via HD 15 to 5 wire BNC adapter Input Signal Formats RGB Analog video 0 7 Volts 75 Ohms Compatible sync modes Separate H V sync DVI DisplayPort 1 1a NOTE NTSC PAL composite input available call for details Horizontal Scan 31 80 kHz Vertical Scan 30 85 Hz Supported Video 1600 x 1200 60 Hz Standards 1280 x 1024 60 75 Hz 1152 x 864 75 Hz 1024 x 768 60 75 Hz 800 x 600 60 75 Hz 720 x 400 70 Hz 640 x 480
18. earance and Personalization gt Adjust Screen Resolution 2 14 ZZ ML20C User Manual September 2015 Video Settings Control Panel Buttons Use the control panel buttons located on the back of the monitor to display and adjust various settings on the On Screen Display OSD menu o o o 60090 o i i y IT CONTROL PANEL itle BUTTONS o 0 0 0000000000 0000000000 000000000000010000 E 5 o o 1 display the Main Menu press the Menu button NOTE All OSD menus and adjustments screens disappear automatically after 60 seconds This is adjustable through the OSD Time out setting in the Setup menu 2 To navigate through the main OSD menu press the down V or up A button 3 To select a control to adjust press the Select SEL button to navigate down through the menu 4 To adjust a selected control press the down or up A button or press the up A button to open the submenu for a selected control 5 Toreturn to the main OSD menu press the Menu button 6 To exit the OSD menu press the Menu button NET ML20C User Manual September 2015 15 m Video Settings Button Control Functions Opens the OSD menu Exits the submenu Exits the OSD menu Select When the OSD menu IS NOT displayed Navigate Down e Shortcut to Auto setup function
19. eptember 2015 ZI 31 Hope Industrial Systems Inc US International 1325 Northmeadow Parkway Suite 100 Roswell GA 30076 United States Toll Free 877 762 9790 International 1 678 762 9790 Fax 1 678 762 9789 Sales and Customer Service sales Hopelndustrial com Support and Returns support Hopelndustrial com Accounting Department accounting Hopelndustrial com www Hopelndustrial com United Kingdom Harling Road Snetterton Norwich NR16 2JU United Kingdom Phone 44 0 20 7193 2618 Fax 44 0 20 7117 1194 Sales and Customer Service sales Hopelndustrial co uk Support and Returns support Hopelndustrial co uk Accounting Department accounting 9 Hopelndustrial co uk www Hopelndustrial co uk IM 2015 Hope Industrial Systems Inc ZW 32 ML20C User Manual September 2015
20. es for long periods of time resulting in afterimage effects improper or unauthorized repair by anyone other than Hope Industrial Systems or a service agency authorized by Hope Industrial Systems to perform such repairs fire flood acts of God or other contingencies beyond the control of Hope Industrial Systems Hope Industrial Systems responsibility for malfunctions and defects in hardware is limited to repair and replacement as set forth in this warranty statement Hope Industrial Systems shall not be liable for direct indirect incidental consequential or other types of damages resulting from the use of any Hope Industrial Systems product other than the liability stated above These warranties are in lieu of all other warranties express or implied including but not limited to the implied warranties of merchantability or fitness for a particular purpose Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages so the above exclusions or limitations may not apply to you You are cautioned that the performance of this product can be affected by many factors such as system configuration software application and operator control of the system It is your responsibility to determine suitability of this product for your purpose and application 2 30 2 ML20C User Manual September 2015 This page intentionally left blank ML20C User Manual S
21. he rear of the monitor Then connect the AC end into a nearby outlet Install Touch Screen Driver Applies to touch screen monitors only Instructions below apply to Windows systems Both USB and Serial ports are present on all touch screen monitors but only one should be used to connect the touch screen interface to the monitor All touch screen monitors are shipped with a CD ROM that contains documentation and drivers for all major operating systems To be sure that you have the most current information please check the following Internet address http www Hopelndustrial com Touchscreen Drivers htm WAY ML20C User Manual September 2015 m Installation Instructions IMPORTANT If you will be using a USB connection install the touch screen driver first and then connect the USB cable If you will be using a Serial connection connect the Serial cable first and then install the touch screen driver USB Connection 1 Select the appropriate driver for your operating system a If downloading from the web address listed above select the appropriate driver for your operating system b If using the included CD insert it into the host computer s CD ROM drive If the CD does not automatically run browse the contents of the CD and open the READ ME FIRST htm file in a web browser Select the appropriate driver 2 Click to Run the software when prompted Follow on screen instructions to download and execute
22. he user will be required to correct the interference at his own expense Any changes or modifications not expressly approved by the grantee of this device could void the user s authority to operate the device ML20C User Manual September 2015 E m Safety and Regulatory Information Waste Electrical and Electronic Equipment Directive WEEE The mark shown to the right is in compliance with the Waste Electrical and The following information is only for EU member states Electronic Equipment Directive 2002 96 EC WEEE The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste but use the return and collection systems according to local law Users should contact their supplier and check the terms and conditions of the purchase contract When purchased directly from Hope Industrial Systems you may contact technical support for disposal arrangements gt ML20C User Manual September 2015 Mechanical Drawings Mechanical Drawings Front and Side Views 482 6 mm 19 00 398 8 mm 15 70 307 6 12 11 Bottom View I C 16 11 4092 431 1 mm 16 97 ul QOO CROCO 0000000 LE O000 lt lt gt d par dB TA iiie 0 28 482 6 mm 19 00 ML20C User Manual September 2015 DLE DIII III jx 4
23. inal parts or unit For orders sold through our U S operations at our expense we will return the product to any location within the U S A via the shipping method of our choice Shipping fees for products returned to customers outside the U S A are the responsibility of the customer For products originally sold through Hope Industrial U K return shipping to and from Hope Industrial repair facilities and any EU member country except Croatia Cyprus and Malta will be provided using a pre paid UPS shipping label sent via email In order to receive warranty service you must get prior approval from Hope Industrial Systems To request warranty service you can telephone us at 1 678 762 9790 or 44 0 20 7193 2618 in the United Kingdom or send an email to support Hopelndustrial com If we determine that warranty service is needed we will give you a Return Material Authorization RMA number This RMA number must be conspicuously marked on the outside of the shipping box Hope Industrial Systems will not accept shipments not accompanied by the RMA number Except where otherwise noted you must ship or deliver the product to Hope Industrial Systems Freight prepaid What Does This Warranty Not Cover This warranty does not cover equipment which has been damaged due to misuse abuse or accident such as operating the equipment outside of published specifications exposure to chemicals or gases not covered by specified NEMA standards displaying fixed imag
24. itor s brightness and or contrast settings found in the OSD s Picture menu s ML20C User Manual September 2015 Z 25 Troubleshooting Touch Screen Troubleshooting Applies to touch screen monitors only To be sure that you have the most current driver please check the following Internet address http www Hopelndustrial com Touchscreen Drivers htm Symptom Causes Solutions No response when Touch screen driver has Download and install the latest driver touching the touch not been installed from the Hope Industrial website screen Touch screen cable is not Make sure either the USB or Serial plugged in correctly cable is securely connected to the monitor and PC Do not connect both If using a USB connection USB cables have a 3 meter limitation does the USB cable length and could cause no touch response if exceed 3 meters this is exceeded If using a Serial Ensure that the Serial cable is connection is the Serial connected to the COM port being used cable plugged into the prior to installing the touch screen correct COM port driver The cursor moves Touch screen driver has Download and install the latest driver but does not follow not been installed from the Hope Industrial website my finger when touching the touch Touch screen has not been Activate the calibration utility In Screen calibrated Windows systems these settings may be found at the following location Control Panel Elo
25. lectronic device is shortened when it is consistently operated at high temperatures Therefore it is wise to take steps to keep the temperature of the ambient air around the unit as low as possible 4 Ensure that the ambient humidity of the air around the unit does not exceed the specifications of the unit gt The maximum rated humidity for the HIS ML20 is 90 non condensing WAY ML20C User Manual September 2015 ur Installation Instructions Step 2 Bench test Configuration Make sure everything works before installing into the production environment v TIP If using a KVM extender please refer to the installation instructions included with the KVM extender module It is particularly important to bench test the full configuration prior to final installation This will help to identify and troubleshoot any system issues while configuration changes may still be easily made Install Cable Connections All monitors are shipped with both a 6 ft 1 8 m VGA video cable and 6 ft 1 8 m power cable unless longer cables were ordered in their place DC models are shipped with a bench test power supply If you ordered a touch screen monitor you also received a 6 ft 1 8 m USB cable unless a longer cable was ordered in its place Serial RS 232 cables may be ordered separately The cable ports are located on the rear of the monitor Refer to the following diagram and instructions to connect power video and touch
26. s x Position or y Position Show Logo allows the user to disable the power on splash screen Displays the monitor s Software Software Revision Timing mode and Mode ID Reset to factory defaults Returns adjustments made to the following functions back to factory default settings Contrast Brightness Sharpness Theme mode Gamma Color balance User color H total V position H position Phase at some resolutions only Source scan 2 ML20C User Manual September 2015 21 Video Settings Setup Menu Description Allows the user to turn source scan On or Off When Source scan is enabled and there is no active video signal present the display will cycle through video connections until a video source is detected Advanced Setup The Advanced Setup submenu contains two additional settings Smart ISP flashes the video board firmware Do not activate without assistance from Hope Industrial technical support CVT Mode set to On will force the display to only render VESA CVT standard signals When set to Off the default setting the display will use its entire internal lookup table when syncing to an incoming video signal CVT Mode should only be set to On as a troubleshooting step if the display is having trouble syncing to an analog video signal t 2 22 Z ML20C User Manual September 2015 Cleaning Instructions Cleaning Instructions A CAUTION DO NOT USE ABRASIVE MATERIALS SUCH AS PA
27. screen if applicable to your monitor SERIAL for Touch Screen option DVIVIDEO ng232 POWER INPUT USB 00000000000000000000000000 C dr DISPLAYPORT VIDEO VGA VIDEO Video Connection The HIS ML20 supports digital video through its DisplayPort and DVI ports and analog video through its VGA port After selecting the appropriate interface connect one end of your video cable to the input port on the rear of the monitor and the other end to the appropriate port on your host computer or other video source P 8 a ML20C User Manual September 2015 Installation Instructions y TIP If the video source has an HDMI connection this can be converted for use with the DVI video port using a simple adapter If the video source has a 5 wire analog RGB video output this can be converted for use with the VGA video port using a simple adapter Contact Hope Industrial Systems for more information Power Connection The HIS ML20 is available with either AC or DC power input AC power input models are powered by 100 to 240 VAC 0 8 0 4 A 60 50 Hz Connect the AC power cable to the power input port on the rear of the monitor Connect the other end into a nearby outlet DC power input models are powered by 24 VDC 1 25 A 22 1 to 26 6 VDC Class 2 or SELV LPS A power supply is provided for bench testing the monitor First connect the DC power connector to the power input port on t
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