User Guide - Signal Boosters
Contents
1. booster system you have outside antenna See instructions on page 14 no signal or reception l l 9 p Double check all signal booster and antenna cable connections Be sure your signal booster s dB gain is turned up to full power on each dial see page 8 SureCall 48346 Milmont Dirve Fremont CA 94588 1 888 365 6283 sales surecall com Troubleshootino LED flashing yellow One of the red LEDs next to the dials on your signal booster is flashing red Your signal booster restarted and shut down for 15 minutes and is now shut down permanently The red LED goes ON The Power LED does not turn ON The Aler LEDs flash after the initial activation period The Alert LEDs continue to flash Your signal booster has no power This means that the Automatic Gain Control AGC is adjusting which is part of the boosters normal operation Turn down the cB gain on the dial until the light goes OFF or turns yellow Be sure the inside panel antenna is facing away from the outside antenna Use the recommended antenna separation 65dB 60 ft separation 63dB 50 60 ft separation 55dB 40 50 ft separation 50dB 30 40 ft separation 45dB 20 30 ft separation 4OdB 10 20 ft separation 35dB 10 ft separation Each SureCall signal booster is equipped with Auto Shutdown to prevent cell tower interference The outside antenna may be close to a cell tower Move the outside antenna to a lo2. 1 888 365 6283 sales surecall com Installing Your Hardware Step 3 Install the Inside Antenna Inside antennas come in omni directional dome and flat panel versions Table 3 1 Antenna Separation Table Required Between Outside and Inside Antenna 3000 6000 square feet 65 defaut setting 60 80feet 2000 4000 square feet 60 50 75 feet 1500 2000 square feet 55 40 60 feet 1000 1500 square fe amp 50 35 50 feet 1000 square feet and baan 45 or below 30 35 feet Note As you can see from the table above acquiring the recommended inside and outside antenna separation optimizes coverage significantly Any reduced antenna separation reduces the booster s coverage 1 If your indoor antenna is a dome type mount it on the ceiling in a central location 2 If your indoor antenna is a flat panel install it against a wall or surface projecting the area where you want reception Point the antenna away from the outside antenna To avoid interference to the cell tower maintain a minimum distance of 3 feet from the panel antenna Note see next page for outside antenna installation details SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Installing vour Hardware The SC 222W multi band plastic antenna is an omni directional interior antenna that gathers signals from all sides Range of antenna is dependent on three factors 1 physical obstructions 2 pow
3. The TriFlex works with two antennas e An inside antenna that communicates with your cell phone e An outside antenna that communicates with the cell tower Signals sent from a cell tower are received by the outside antenna amplified by the booster and then broadcast to your phone via the inside antenna When your phone transmits the signal is sent to the inside antenna amplified and then sent to the cell tower via the outside antenna A gt Coaxial Cable gt Signal Booster SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Package Contents 1 Unpack all package contents For missing or damaged items contact your reseller 2 Turn over the signal booster and record the model and serial number for reference Serial Purchase Date 3 Keep the carton and packing material to store the product in case you need to return it Your TriFlex signal booster package includes the following items e One SureCall TriFlex signal booster e One outside antenna e Cable for connecting the outside antenna to the signal booster e One inside antenna e Cable for connecting the inside antenna to the signal booster e One power supply TriFlex Signal Booster SC400 Cables 2pcs Outside Antenna Option Inside Antenna Option Panel Warning Unauthorized antennas cables and or coupling devices are prohibited by FCC new rules Please contact
4. FCC for details 1 888 CALL FCC Changes or modifications not expressly approved by SureCall could void the user s authority to operate the equipment SureCall 48346 Milmont Dirve Fremont CA 94588 1 888 365 6283 sales surecall com Package Contents Note TriFlex is available in four kits that are customized to your particular needs Please determine which kit you have from the following list SC TriH O 72 OD Kit 1 Outdoor Omni antenna 1 interior dome antenna 30 x 75 SCcoax cable SC TriH O 72 YD Kit 1 Outdoor Yagi antenna with 1 interior dome antenna 30 x 75 SC coax cable SC TriH O 72 OP Kit 1 Outdoor Omni antenna with 1 interior panel antenna 30 x 75 SC coax cable SC TriH O 72 YP Kit 1 Outdoor Yagi antenna with 1 interior panel antenna 30 x 75 SC coax cable For a detailed description see Kitting Information on page 17 Antenna Type Model No Usage Coverage Omni antennas are ideal for topographies with minimal Omni Outdoor Antenna SC 288W obstacles Easy to install they offer 360 reception Yagi antennas are for targeted Yagi Outdoor Antenna SC 230W S areas and capable of reaching cell towers up to 30 miles away Dome Antenna SC 222W Dome antennas are for a central location with 360 coverage Panel Antenna SC 248W Panel Antennas allow optimum reception to targeted areas Note Due to our recent name change from Cellohone Mate CM to SureCall SC w
5. an RMA SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com 7012101111072110 Specification TRIFLEX TriFlex V 824 849 1850 1910 776 787 Uplink Frequency Range MHz TriFlex A 824 849 1850 1910 698 716 TriFlex T 824 849 1850 1910 1710 1755 TriFlex V 869 894 1930 1990 746 757 Downlink Frequency Range MHz TriFlex A 869 894 1930 1990 728 746 TriFlex T 869 894 1930 1990 2110 2155 TriFlex V CDMA WCDMA GSM EDGE HSPA EVDO LTE and all cellular standards Supported Standards TriFlex A CDMA WCDMA GSM EDGE HSPA EVDO LTE and all cellular standards TriFlex T CDMA WCDMA GSM EDGE HSPA EVDO LTE and all cellular standards 5 Maximum Output Power 1 Watt EIRP Cable SC 400 RF Connectors N Female both ends Power Consumption OW Dimensions 9 3 x 6 3 x 1 4 Weight 3 lbs 8 oz FCC ID USA RSNCMTRIFLEX A RSNCMTRIFLEX V RSNCMTRIFLEX T Kitting Information LTE A Verizon Cellular PCS AWS T Mobile amp ATT 700 Mhz 800 MHz 1900 MHz 1700 2100 MHz S028 Outside Antennas SC 230W S 7 5 0Bi 7 5 do SC 230W Option 10 dBi 10 dBi 11 dBi 11 dBi Outside Cable SC 400 75NN 75 Feet 4 22dB 441dB 6 17dB 6 54dB Inside Antenna Inside Cable SC 400 30NN 30 Feet 2 05dB 2 12dB 2 83dB 2 98dB All equivalent antennas and cables are suitable for use with the TriFlex booster Note Due to our recent name change from Cellphon
6. 88 1 888 365 6283 sales surecall com Installing Your Hardware Step 1 Find the area with the Strongest Signal The signal booster requires a minimum cellular signal of low 100 dBm to high 90 dBm Signal readings usually appear as a negative number for example 85 The more bars the closer it gets to zero Aim for a signal close to 50 dB Signals stronger than 50 dB may cause the booster to shut down see the graph below If you have an omni type of outside antenna and your signal is too weak you may need a yagi type antenna which can be aimed at the closest antenna tower Before installing the outside antenna find the area with the strongest cellular signal source from your service provider by following the directions below You can also go to www antennasearch com to find the general location of your carrier s towers Measure the strength of the existing cellular signal in various locations e Apple iPhones Dial 3001 12345 and press Call In the top left corner a number appears instead of bars e Android devices download apps such as Network Signal Info in the Google Play store to mea sure signal strength Search check real signal strength to find other cell signal measurement apps e Internet go to www speedtest net to test 3G 4G data rates Signal Strength z s m m m m ro Oo O O O joio O O O O OO T a p o Da TE l Poor Excellent au TTT ergy My AR lI T S My Tower N Outs
7. SureCall TriFlex 2G 3G 4G Home or Office Signal Booster Kit Thank you for purchasing SureCall s TriFlex cellular signal booster kit TriFlex is specifically designed to eliminate frustrations over dropped calls limited range and slow data rates by amplifying incoming and outgoing cellular signals in buildings homes and offices up to 6 000 square feet The TriFlex is a bidirectional booster that enhances cellular signals for multi carrier 2G 3G service as well as carrier specific 4G service for AT amp T Verizon and T Mobile If you have any questions while assembling this kit please contact tech support at 1 888 365 6283 or email us at support surecall com SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Table of Contents How It Works Package Contents Installing Your Hardware Installation Overview Finding the Strongest Signal Installing the Outside Anntenna Installing the Insides Anntenna Installing Signal Booster Configure Gain Setting Troubleshooting Specification Warranty Safety Information SureCall 48346 Milmont Dirve Fremont CA 94588 1 888 365 6283 sales surecall com Pg 4 Pg 5 6 Pg 7 Pg 7 Pg 8 Pg 9 10 Pg 11 12 Pg 13 14 Pg 14 Pg 15 Pg 17 Pg 18 19 Pg 19 How It Works SureCall s TriFlex is a high quality bidirectional signal booster that boosts cellular signals for areas prone to weak cellular coverage
8. ace Do not colocate antennas or operate the outside antenna with any other antenna or signal boosters Run the SC400 cable from the outside antenna to the signal booster Do not connect the cable to the booster at this time Note see next page for outside antenna installation details Optional 2 Outside Yagi Optional 1 Outside Omni D e FlexPro SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware TriFlex omni antenna comes with equipment for mounting on a vertical wall For best results the antenna should be mounted in an upright position Step 1 Step 2 Step 3 Step 4 Step 5 Best Location OK Location Unscrew antenna from L mounting bracket on antenna base with hands or wrench if needed Using vertical plate of bracket mark position of desired placement with pencil or marker Unscrew nut on end of stucco screw and remove it along with lock washer and regular washer Place vertical plate into desired location and tap the screws head first along with sleeve into stucco 1 2 to 5 8 deep into place In this order place washer lock washer and nut on each screw and tighten until secure When tightening screw sleeve will expand to secure plate Screw antenna securely back onto horizontal plate SureCall 48346 Milmont Dirve Fremont CA 94538
9. are feet 50 35 50 feet LTE A y LTE 64dB Note As you can see from the table above acquiring the recommended indoor and outdoor antenna separation optimizes coverage significantly Any reduced antenna separation reduces the booster s cellular signal capabilities If you Want to Improve Coverage e Find a location that receives a stronger signal and relocate the outside antenna to that location e Increase the distance between the outside and inside antennas e Be sure your signal booster s dB gain is turned up to maximum gain on each dial see page 14 Warning Do not adjust the uplink and downlink dB attenuation settings more than 20dB this could cause the booster to shut down Troubleshooting In the event you encounter a problem follow the suggestions below to resolve the issue Table 2 1 Troubleshooting Table Problem Resolution Signal booster has no power Verify that the booster switch is turned on Connect the power supply to an alternate power source Be sure the AC outlet is working and is not controlled by a wall switch that can cut power to the outlet If the green POWER LED on the signal booster is OFF return the power supply to SureCall Contact tech support at 1 888 365 6283 or support surecall com or go to www surecall com and log on to online support to receive a Return Merchandise Authorization RMA After installing your signal Check the strength of the outside signal as close as you can to the
10. cation that provides sufficient distance from the cell tower to prevent the signal booster from automatically enabling Auto Shutdown Once away from the Original location See page 8 More antenna separation is needed If you cannot provide more antenna separation and the Alert LEDs flash after the initial activation period lower the dial above the blinking LED by 5dB for example from 50 to 45 and monitor the bars on your cell phone to see whether reception improves Be sure the AC outlet is working and is not controlled by a wall switch that can cut power to the outlet The signal booster shuts down automatically and then restarts after 60 seconds Turn down the PCS Cellular or LTE AWS dial that is oscillating to prevent the signal booster from shutting down automatically The signal booster shuts down automatically and then restarts after 60 seconds Turn down the PCS Cellular or LTE AWS dial that is oscillating to prevent the signal booster from shutting down automatically Verify that the switch on the power supply is turned on and red LED is ON Connect the power supply to an alternate power source Be sure the power source is not controlled by a switch that can remove power from the outlet Check the green POWER LED on the signal booster If it is OFF return the power supply to SureCall Contact tech support at 1 888 365 6283 or Support surecall com or go to www surecall com and log on to online support to receive
11. d airtight enclosures In areas where there are higher temperatures install the booster vertically so air can move between the metal channels on the faceplate If you d like to mount the booster to a wall mark location of screw tabs on the wall in the desired location Use supplied screws or appropriate screws for surface of mounting location and drill through screw tabs holes on boosters Connect the outside antenna cable to the signal booster connector marked OUTSIDE see page 14 Hand tighten the connection Connect the inside antenna cable to the signal booster connector marked INSIDE see page 14 Hand tighten the connection Connect the AC power cord to the signal booster See page 14 Connect the plug on the other end of the 110V AC power outlet Turn the booster s power switch on e The signal booster turns on automatically e The Power LED lights up to show that the signal booster is ready for use see page 14 e The Alert LED flash up to 15 seconds on each band to show the band is activated see page 14 Note If the Power LED does not turn ON or the Alert LEDs continue to flash see Troubleshooting page 15 This booster is rated for 5 15V input voltage DO NOT use the booster with a higher voltage power supply This can damage the booster cause personal injury and void your warranty SureCall 48346 Milmont Dirve Fremont CA 94588 1 888 365 6283 sales surecall com Installing y
12. e Mate CM to SureCall SC we have changed the prefix on all antenna cables and accessories to SC Component SureCall 48346 Milmont Dirve Fremont CA 94588 1 888 365 6283 sales surecall com Three Year Product Warranty SureCall warrants its products for three years from the date of purchase against defects in workmanship and or materials Specifications are subject to change The three year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2 20 2013 and going into effect April 30 2014 A two year warranty applies to any products manufactured before May 1 2014 Products returned by customers must be in their original un modified condition shipped in the original or protective packaging with proof of purchase documentation enclosed and a Return Merchandise Authorization RMA number printed clearly on the outside of the shipping container Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll free at 1 888 365 6288 Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender In order to receive full credit for signal boosters all accessories originally included in the signal booster box must be returned with the signal booster The Buyer does not need to include accessories sold in addition to the signal booster such as antennas or cables This warranty d
13. e have changed the prefix on all antenna cables and accessories to SC SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Before You Install Step 1 Make sure you have positioned the booster close enough to an existing electrical outlet Step 2 Make sure you have sufficient cable length between proposed outside antenna location and booster connector Step 3 Make sure you have sufficient cable length between proposed inside antenna location and booster connector Additional cable may be purchased from your dealer if needed Installation Overview Step 1 Find the outside area that has the strongest signal See page 8 for instructions if needed Step 2 Install the outside antenna in the area identified in step 1 See page 9 11 for instructions if needed Step 3 Install the inside antenna See page 11 12 for instructions if needed Step 4 Mount the signal booster connect the outside and inside antenna cables to the signal booster and connect the booster to an AC power source See page 13 14 for instructions if needed Step 5 Configure gain settings on the signal booster if needed See page 14 for instructions if needed 7 gt Outside Antenna A AZ ENEIRO i o 7 gt Inside Antenna v hy gt Signal Booster a Ss a SureCall 48346 Milmont Dirve Fremont CA 945
14. er generated by booster and 3 reception from outside signal received and distributed by outside antenna Besides the antenna itself parts include mounting y d equipment for either a flat horizontal surface or yo a wall It should be mounted in an upright position y 3 for best results You can also install your interior 5 A antenna above the ceiling pannel provided your ceiling isn t made of a material that could obstruct signals Sr from the booster Step 1 Drill a 35mm diameter hole in the ceiling The ceiling thickness should be 20mm maximum Step 2 Unscrew fixing nut from antenna Place antenna cable through hole Screw the fixing nut back onto antenna and cable on crawl space side of ceiling and fasten Step 3 Attach the N Female connection from the interior antenna to the cable leading to the connector labeled INSIDE on your booster Step 4 Tighten fixing nut to secure antenna do not over tighten e Storage and transportation Store and place in non extreme room temperature and dry environment e Attention This antenna should not be used near open fire or flame fe Ea i Ceiling 5 Ceili ni T SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Step 4 Install the Signal Booster 1 Select a location close to a working AC outlet Do not expose the signal booster to excessive heat direct sunlight moisture an
15. ide Antenna 2 Select a location away from buildings walls trees hills and other terrain features that can block or reflect wireless signals 12 inch clear radius is recommended Note Where you install your outside antenna in relation to the carrier s cell phone tower also determines signal strength Although cell phone carriers try to place towers for maximum coverage local ordinances and terrain features can restrict tower locations which can limit signal strength at your location SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Step 2 Install the Outside Antenna 1 Outside Omni antennas receive and send signals in a 360 radius Yagi or directional antennas work best when pointed in the direction of your cell phone carrier s tower Mount the outside antenna as high as possible If you are installing a Yagi antenna set it up facing the cell tower in the area where you located the best signal source see step 1 on the previous page Make sure that the mounting area has least a 12 inch radius clear of obstructions and other radiating elements If the mounting area is prone to weak cellular signals or if the density of the roof and ceiling partially block the signal the booster will operate at its default setting of 65 dB gain be sure to place the outside antenna in a straight line at least 75 feet from the inside antenna for best perform
16. lmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com
17. oes not apply to any product determined by SureCall to have been subjected to misuse abuse neglect or mishandling that alters or damages the product s physical or electronic properties SureCall warrants to the Buyer that each of its products when shipped will be free from defects in material and workman ship and will perform in full accordance with applicable specifications The limit of liability under this warranty is at SureCall s option to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1 2014 or TWO YEARS for products purchased before May 1 2014 as determined by examination by SureCall prove defective in material and or workmanship Warranty returns must first be authorized in writing by SureCall Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products As a condition to the warranties provided for herein the Buyer will prepay the shipping charges for all products returned to SureCall for repair and SureCall will pay the return shipping with the exception of products returned from outside the United States in which case the Buyer will pay the shipping charges The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or o
18. om SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties except as may be stated in its written agreement with and for its Customers SureCall shall not be held liable to anyone for any indirect special or consequential damages due to omissions or errors The information and specifications in this document are subject to change without notice 2014 All Rights Reserved All trademarks and registered trademarks are the property of their respective owners SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com This is a CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served by using this device SureCall 48346 Mi
19. our Hardware Booster Hardware The following image shows the key hardware components on the cellullar booster Refer to this image as you install your TriFlex kit components N connector to outside antenna as Alert sA ceu ja ais Alert itis LEA ag w es Cellular 800 Dial PCS 1900 Dial LTE or AWS Dial Alert LED Alert LED Alert LED UU Suraci zr P AS Power LED Programming jack Power Jack o p N connector to inside antenna Green light ON Power up OFF No Power ON Uplink inactivity in that band no need to adjust OFF Working properly Yellow light On Uplink inactivity in that band Yellow light blinking Adjust attenuation OFF Working properly Red light blinking Blinking AGC is operating you may need to adjust attenuation Step 5 Configure Gain Settings 1 Find the PCS Cellular and LTE AWS dials on the top of the signal booster See above 2 set the dials according to the coverage area and the distance between the indoor and outdoor antennas see next page 1a SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Troubleshootino 3000 6000 square feet 65 default setting 60 80 feet 2000 4000 square feet 60 50 75 feet e 1500 2000 square feet 55 40 60 feet Alert Cellular 65dB l 1000 1500 squ
20. regarding this warranty shall be interpreted in accordance with the laws of the State of California and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Associa tion and judgment upon the award rendered may be entered in any court having jurisdiction thereof If one or more provisions provided herein are held to be invalid or unenforceable under applicable law then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof SAFETY INFORMATION This is a CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE 48346 Milmont Drive Fremont Califomia 94538 USA 888 365 6283 Fax 510 996 7250 www surecall c
21. therwise which are found to meet the applicable specifications or which are not defective or not covered by this warranty Products sold by SureCall shall not be considered defective or non conforming to the Buyer s order if they satisfactorily fulfill the performance requirements that were published in the product specification literature or in accordance with samples provided by SureCall This warranty shall not apply to any products or parts thereof which have been subject to accident negligence alteration abuse or misuse SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it Sas a iQ IO Ko SureCall 48346 Milmont Dirve Fremont CA 94538 1 888 365 6283 sales surecall com Limitations of Warranty Damages and Liability EXCEPT AS EXPRESSLY SET FORTH HEREIN THERE ARE NO WARRANTIES CONDITIONS GUARANTEES OR REPRE SENTATIONS AS TO MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTIES CONDITIONS GUARANTEES OR REPRESENTATIONS WHETHER EXPRESSED OR IMPLIED IN LAW OR IN FACT ORAL OR IN WRITING SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT IF ANY RECEIVED BY CELLPHONE MATE INC FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED AS THE CASE MAY BE WHICH IS THE SUBJECT OF CLAIM OR DISPUTE IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES HOWSOEVER CAUSED All matters
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