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1. a m 2 m pu Please note that if you reject a call you do not wish to answer via the Hans Up icon or Esc key on your keyboard or Reject button on the Incoming Call Alert window the call will also be routed to your voicemail unless you have Forward on Busy set Status Bar The Status Bar will display the number of new messages currently stored in your mailbox to give you a quick visual indication of your voicemail status Status JaneJones New Msgs 3 Missed O j Listen to a message 1 Select the Messages icon i from the Tool Bar 2 Your messages will be listed in your calls history Voicemail 58 Navigate User Manual v3 2 0213 2a Navigate User Manual Time 9 09 50 15 2 72 4 09 48 15 2 2 0 409 33 15 2 27 5 09 29 15 2 2 4 09 23 15 2 2 5 09 27 15 2 72 07 41 15 2 72 bJ 20 16 13 2 72 he 20 15 13 2 72 11 44 11 2 72 9 10 56 11 2 72 9 10 56 11 2 72 5 10 34 11 2 2 4310 24 141 979 4 Name Adrian Brown 01632345689 Adrian Brown Adrian Brown Jessie Cogger Adrian Brown Adrian Brown Jane Jones Jessie Cogger Adrian Brown Adrian Brown Adrian Brown David Exeter Adrian Brean ri Number 2019 01632345689 2019 2019 2020 2019 2019 2001 2020 Mailbox Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones lane lanes 9
2. Select the Enable Outlook Contact Lookup icon 9 on the right hand side of the Call bar to enable the Directory to search within your Outlook Contacts Please note that the search will only be made within the Name field Make a call to an entry within your Outlook Contacts 1 Firstly ensure the Enable Outlook Contact Lookup icon Ois turned on 2 In the Call box enter the name or number of the Outlook Contact you wish to dial 3 As you Startins typing the list of the records matching the text you have entered will be displayed Navigate Partner Jane Jones HE MAA ae A EA A a O FA te ror File Edit View Help Save Message Company Description TelephoneNu MobileNumber HomeNumber Jack Yeates Purple Designs 05923110392 07890228347 vv the Office Extension Anywhere None 4 When the entry you require is displayed Click on the number you wish to dial and the call will be made or Double click on the Name and the number displayed in the Telephone Number column will be used Call Status will display the name and number of the Contact beins dialled Please note that if you right click on an entry from your Outlook contacts e The Add Contact and Get Info options will open a blank Contact Details form and save this new entry in the Contact database stored centrally on your telephone system e The Add to Favourites option will create a Favourite using the Contact Name and Telephone Number displayed in the direct
3. Assistant 01923674539 Once this feature has been configured your caller can press 0 while listening to your greeting and be transferred to your Assistant telephone number You will need to re record your greeting to inform your callers that facility is available Please note e If the Assistant field is greyed out then you are unable to edit this field Please refer to your System Administrator for further details e The Assistant number is also used with the Call Forwarding feature Please refer to page 39 for further details e The Assistant number is also used with the Extension Anywhere feature Please refer to the Extension Anywhere section from page Error Bookmark not defined for further information Voicemail Navigate User Manual v3 2 0213 2a 63 a aa 4 i Splicecom maximiser Navigate User Manual Ring back a caller After receiving a message from a caller you may wish to ring them back The number that was received with the original call will be shown within the Number column and the Choose icon will enable you to speed dial this number 1 Select the Messages icon M 2 Within the Calls History window click on the number you wish to dial Please note e f the caller s number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s telephone number has been received e f the caller s number received with the message is
4. Cc Splicecom gt maximiser A new message will be indicated by a blue icon displaying a closed envelope i Lift your handset and double click on the message you wish to listen to This message will be played to you You can hang up at this point or delete save forward etc the message as described in the Message Handling section below HY un Ww The message will now be displayed in your calls history with a blue icon displaying an open envelope icon as this is now an old message and will be deleted after 7 days unless manually saved Time Name Number Mailbox bar 1699 09 50 15 2 2 Adrian Brown 2019 Jane Jones 1409 48 15 2 2 01632345689 01652345689 Jane Jones E Voicemail Information While listening to a message you can view the details of the call via the Voicemail Information window as follows 1 While listening to a message from the View menu select Voicemail Information A Voicemal Jessie Cogger 2020 11 56 15 2 2013 User Jessie Cogger Personnel Payroll Tet 2020 This window will automatically close when you replace your handset or select the Hans Up icon View just your voicemail messages in Calls History If you want to quickly find all your voicemail messages rather than scrolling through your calls history from the Messages list box select Messages then click on the Message icon M The Calls History pane will display just your voicemail messages Voicemail Navigate User Manu
5. Transfer a call to a User Place the call on hold by selectins the Hold icon Ensure the Users filter amp is turned on In the Call box enter the name or number of the User to be dialled As you starting typing the list of the records matching the text you have entered will be displayed When the entry you require is displayed Click on the number you wish to dial and the call will be made or Double click on the Name and the extension number displayed in the Telephone Number field will be dialled 6 Wait for the call to be answered and announce the caller OU B Ww N 01632345689 Jane Jones On Hold 00 00 29 up ODA 7 To transfer the original call select the Transfer icon t gt You will no longer have control of the call Please note that if you wish to continue talking to the caller while using the Directory ignore step 1 The caller will be put on hold once you make the call in step 4 For further information on transferring a call please refer to page 8 Users Directory Navigate Manual v3 2 0112 5 23 i Cc Splicecom gt maximiser Navigate User Manual View a User s Details 1 Firstly ensure the Users filter amp is turned on User Details 2 Within the Call box search for the User required 3 Right click on the User required and select Get Info Name Mark Tistut Description Sales Please note that you will only be able to amend your own details Telephone 2002 Select OK to save any cha
6. Hang up the incoming call The call will be passed to your Forward on Busy number if set or to voicemail if enabled or cancelled Call Status Answered Call a y E Hang up the call Put the call on hold Record the current call The call is currently being recorded Add a note to the call which will be displayed in the Call Information window Display the Keyboard window to enable you to enter additional digits when presented with an auto attendant for example Park the call in your first available Park slot Call Status Multiple calls 12 AN Hang up the currently connected call indicated by the green icon 9 Put the current call on hold Transfer connect the two calls disolayed in Call Status Record the current call Icons in Brief Navigate User Manual v3 2 0213 2a ao ai N R i Splicecom gt maximiser Navigate User Manual 2 The call is currently being recorded E Add a note to the call which will be displayed in the Call Information window fof Switch toggle between the two calls displayed in Call Status A Create a 3 way conference with the two calls displayed in Call status E You are currently in a conference call with your two calls Directory search O Users Filter display the list of the User accounts on your telephone system allowing you to quickly and easily call a colleague ee Departments Filter display the list of Departments configured on your maximiser system
7. Log e o Ue AE 1000 A UU U0 0 OASPSPSPS A A 27 Sn E eee sec ce ees aaa eee eee 28 View the Contacts Directory srta cata 28 Receiving a Call from a Contact eee eee cceeececcccceeeesccccceeecscccececstsecceceestsscecseestsseceseestssececeestsseeeseestssceseesttsseceeettstees 29 elec 29 Transieracal to AsO AA 29 Contents Navigate User Manual v3 2 0213 2a ga a N a Splicecom gt maximiser Navigate User Manual Make a call to a Contact s alternative NUMDETS 2 0 2 ceeeecececccccceceeeecceccecesceceseeeecceseseestseeceeeeeeesstseeeeeeeeeestttseeees 30 Add a note to a COMM ACh during a Cal aia iden 30 Maraton deeecateencueeaue 31 Amenda Contaci s details ecscastsaandeataosecanbanendeelcoaccenhsaendechdosedentsacedeebdeaedosbdbendea bdnadestdoen cea dascnabsnendsehsonecembnoaedeelses 32 redea Ap EE E NEE EAEE E E NEEE EE SEEE EENS 33 Bae r EES O EET E EEEE EEEE 35 Using an Ambiguous NUMDED ooo ccecceeeessccccccccessssssssceccccessessssaceceecesssssssaceceecessesstaceseecessettttseeseseeens 35 Integration with your Outlook CONTA Cuetos dosti tooo lios alce 35 USE COR UTM nicas 37 EA SA 31 CAMEO AIMO tia idiota 39 QUO AR oee E tod arsee sing gett tele gu noseeg ese teed cuss od msde tne sersoteec ane eensnaciee eneiie 42 PASA 44 Personal o Screeners streetcars sect ace psittaci etree rats E ne aerate ee tact S 46 ca SA MIA 4 7 AA 54 ES SIO Isa tee eset ces anta sas tomsceamsutase ones coito E ES 56 o o e nn E A 58 RECSIVI
8. Directory The Directory filter icons determine which entries are displayed within the Directory Status Bar The Status Bar will display your name as the currently logged in User together with the number of new voicemail messages you have received and the number of calls missed and not answered This bar is purely for information that enables you at a quick glance to ascertain the status of your extension and is described further in the relevant sections of this manual If your User account has also be configured to monitor calls and voicemail for a Department s the Status Bar will also show these statistics for this Department s Click on the list box arrow to view and select the details for the Department s Quick Settings Bar These list boxes allow you to quickly turn on off regularly used configuration settings such as Do Not Disturb and Follow Me Each option is described in more detail in the relevant section of this manual Please note if your Quick Settings Bar is not displayed you have been given restricted access to your configuration options Please refer to your System Administrator for further information Call Status pane Call Status will appear when you are on a call This will display the name of the person you have called or the caller if known by the system the number you have dialled or received your name and the length of time of the call together with call handling icons on the right hand side which will be cove
9. End Time of your appointment Do Not Disturb The Do Not Disturb facility allows you set your extension as permanently busy This useful if for example you are holding a meeting in your office and do not wish to be disturbed Turn on Do Not Disturb From the Edit menu select Settings Select the General tab Select the Do Not Disturb tick box Select OK or Save fs Guy N User Configuration a General Numbers DND Exceptions Forwarding Favourites Ring Tunes Call Waiting Out Of Office untl Friday 22 February 2013 Do Not Disturb Your calls will be automatically passed to your Forward on Busy number if configured or to voicemail if enabled or cancelled Calls will be logged in your Missed Calls list Your telephone handset will provide a broken dial tone to remind you that this feature has been enabled The Navigate icon on the Task Bar will display the Do Not Disturb icon to indicate that you have this feature enabled O User Configuration 44 Navigate User Manual v3 2 0213 2a ae n c EN Splicecom maximiser Navigate User Manual When a colleague uses the Users directory to find your entry the Do Not Disturb icon will be displayed beside your name to indicate that your extension has Do Not Disturb set Description TelephoneNu MobileNumber HomeNumber Sales 2001 07890183838 01923283983 the Office Extension Anywhere None Turn off Do Not Disturb 1 From the Edit menu select Setti
10. Manual v3 2 0213 2a Splicecom maximiser Navigate User Manual ss Jessie An internal Favourite flashing between a yellow and red icon indicates that either the User s extension is currently ringing or there are calls queuing for that Department The ee sales number of calls waiting to be answered will be displayed You can pick up a call ringing for this extension or Department by clicking once on the Favourite If you would like your Favourites window to always be displayed on top of all windows on your Desktop please refer to the Favourites on Top section from pase 70 for further details Make a call using a Favourite 1 Click once on the Favourite required and a call to this number will be made automatically Transfer a call using a Favourite 1 Click once on the Favourite required 2 The original call will be placed on hold and a call will be made to the telephone number stored with the Favourite 3 Wait for the call to be answered 4 When ready select the Transfer icon to transfer the original call For further information on transferring a call please refer to page 8 Viewing your Favourites via the Directory page If you prefer you can access your Favourites via the Directory page this might be useful if you do not wish to display the Favourites window for example Select the Favourites Filter icon so that when you enter text in the Call box the search will also look in your Favourites i a Y Ww al y O Greeting O
11. None NA Codes Available a Avai e From the NA Codes list box select the code that is relevant to you This code may be configured so that you no longer receive Agent calls but can still receive calls to your extension and DDI number or configured to turn on Do Not Disturb so that you do not receive any calls Quick Settings DND Off Divert Calls None DivetTo None Out Of Office Inthe Office Extension Anywhere None NA Codes Staff meetinc For further information on using DND please refer to the Do Not Disturb section from page 44 For further information on any of these features please refer to your system administrator or the Vision User Manual available on the SpliceCom website Using Navigate as a Vision Call Centre Agent Navigate User Manual v3 2 0213 2a 67 ga i gt j j i Splicecom gt maximiser Navigate User Manual Navigate Configuration Hot Desking Los In If you are a hot desking User in other words a User who has been given the ability to log in to any phone on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone or you share a desk with a colleague s you can log in via Navigate The benefit of logging in as yourself rather than using someone else s phone is that all your User settings Follow you This means that when you make a call the recipient will know the call is from you you will have access to
12. Not Disturb Removing a DND Exception Number From the Edit menu select Settings Select the DND Exceptions tab Select the number to be deleted Select the Del button Select OK wm A Ww N Integration with your Outlook Calendar If you are using Microsoft Outlook as your calendar your User account can be configured to enable you to use the Outlook Calendar Lookup feature to enable and disable Do Not Disturb Please note that this feature must be previous configured on your User account please refer to your system administrator for further details Select the Outlook Calendar Lookup icon on the right hand side of the Call Bar to enable Navigate to use your Calendar When you have an appointment scheduled in your Calendar that is set as Busy or Out of Office Do Not Disturb will be enabled on your User account If you have an appointment scheduled in your Calendar but do not wish DND to be enabled ensure the appointment is set at Free or Tentative 2 p Appointment Insert Format Text Review Developer i Calenda pam E H x a j HEE 83 Show As Busy t Forward 7 ye Save amp Delete Scheduling Invite A Reminder None F Close N OneNote Assistant Attendees Actions Show Attendees Options Quick Settings DND On gt Divert Calls None Y DivertTo None Subject Support update with David Location Board room Start time Thu 28 02 2013 13 00 7 All day event End time Thu 28 02 2013 14 30 Do N
13. Perm Greeting KX Ep E savemessage 44 ph I4 DI e ele 7 om Lil Name Company Description TelephoneNumber MobileNumber Accounts 8003 Adrian 2019 the Office Extension Anywhere None April Brown Epson 02082938837 07829838384 David 2017 Direct Stationery 02089389221 Harris Accountants 05389663211 Home 01926454511 Jane 2001 Jane Brown Maxwell Jones Solicitor 01538253838 07890215598 Jessie 2020 John 0193838333 John Partridge Marketing Assoc Exhibition material 01837929218 07898383832 Mark Hogg Normans Direct Stationery 02088269156 07890543112 vr Mike Harrican Richmond Dhnt Phntarnnier Sunna rt Mm 427722082 M793N0527878 m Amend a Favourite 1 From the Edit menu select Settings 2 Select the Favourites tab 3 Select the Favourites to be amended 4 The Favourite s details will be displayed in the fields below 5 Make the changes required 6 Select Update 7 Select OK to finish User Configuration Navigate User Manual v3 2 0213 2a 49 Navigate User Manual Delete a Favourite im B Ww N From the Edit menu select Settings Select the Favourites tab Select the Favourites to be deleted Select the Delete button Select OK to finish Grouping Favourites ga Splicecom gt maximiser If you have multiple Favourites you may wish to organise them into Favourite Groups to make them easier to find For example you may wish to separate your personal Favourites from your business Favourites or
14. and award winning Unified Communications platforms All PCS 5xx IP phones have large graphical displays intuitive multifunctional context sensitive keys and bold instantly recognisable icons to provide the ease of use associated with mobile phones so delivering the ultimate business telephony user experience The IP 530 is SpliceCom s entry level IP Phone designed to work with maximiser to address everyday business telephony needs The PCS 520 is a display phone with pre configured system access keys desktop paging and combined Do Not Disturb Message Waiting LED with the entry level PCS 505 completing SpliceCom s range of desktop phones SpliceCom s iPCS is a native IP Phone application for Smart Phones and Tablets allowing a mobile device to operate as a highly functional system phone extension This makes it an ideal maximiser Office Mobility solution for the replacement of existing DECT wireless systems or as an alternative for SIP WiFi phones Navigate is a Phone Partner application delivering powerful personal call management features via Windows 7 amp Windows 8 PCs for users of SpliceCom s broad range of PCS IP Phones or existing 3rd party analogue telephones Providing point and click access to both commonly used and advanced maximiser telephony integrated Microsoft features Navigate provides a single intuitive interface to manage business communications for all employees across an organization irrespective of their role
15. area rather than on your phone Either a colleague can pick up the call if they have access to the same park slot or you can pick up the call when vou wish to return to the caller This is useful as another method to transfer a call or if you wish to deal with other calls while a call is on hold By default you will be given access to Park slots 1 2 3 and 4 via the four Park icons displayed in the Favourites window By 3 default all your colleagues using Navigate PCS 60 or LA Park 2 PCS 58x 57x 56x will also have access to these same park K Park 4 Slots This default configuration may be different on your system please refer to your system administrator for further details wy Favourites A call will remain parked for 5 minutes default after this time the call will be represented to your extension and you can answer the call in the normal way Park a call 1 Click on the Park Call icon on the far right hand side of Call Status 2 The call will be parked in your first available park slot If you wish to view the parked call select the Favourites wy Favourites icon to open the Favourites window if not already open Suzy Baldwin The details of the caller will be displayed within the Park icon KJ Park 3 wy Favourites 01632345689 A Park 3 Basic Call Handling 12 Navigate User Manual v3 2 0213 2a a dd N R i Splicecom gt maximiser Navigate User Manual If there are calls par
16. be dialled internal or external number 6 Select Add the entry will be displayed in the Favourites list 7 Select OK to finish Description Brian Short Code 33 Telephone Number 01639253492 Park icons By default all Users of Navigate PCS 60 and PCS 58x 57x and 56x within your company will have icons buttons to access park slots 1 4 However you can choose to e create icons to access alternative park slots This would be useful if you need an icon to a park slot that is only going to be used by the colleagues in your department or you would like an icon to a park slot only used by yourself for example e remove all the Park icons This would be useful if for example you don t use the Park facility and you wish to have more room for your Favourites Please refer to the Parking a call section from page 12 for information on how to use the Parking facility User Configuration 52 Navigate User Manual v3 2 0213 2a 2 SplicecomS maximiser Navigate User Manual Create a Park icon 1 From the Edit menu select Settings 2 Select the Favourites tab 3 In the Telephone Number field enter s ot followed by the park slot number to be accessed es slots slot8 slot99 etc The higher the number the less likely this slot will be used by other colleagues There is no limit 4 Select Add the entry will be displayed in the Favourites list 5 Select OK to finish w Favourites LA Park 50 Accounts E PO iS 3 bI Support ze fed
17. cs ie sets ainseot cae dese eases nonno neoan ecion nara sienstsatecoatas so I EEEE EIEII SEDEER EI DEEE aa nonon 12 FM eps nsec cence ect ec ese septate E niece sennsecesaeuaosarenees 14 USO COI seeren sano tete too teat caine cane eats osieecome dio e dimetta tibio 14 VMEWINS your Calls FISTO Vento esto etenca E EE 17 Identifying the type of Call cacon it irte letra 17 Missed Incoming Calls oce eee eeccceeeeccccccceececessececececeecessessecececseessnsseeeecesseeesntssesececseeesstsssecessesestttteceeeeeeessees 18 Kei O a E E A A 18 DENIA 18 Choose Number to Dt et 19 AC COntach DINN 19 5 20 NU A 20 USB SS AS A 22 Mei a E A E E E E EAEE 22 Make a call to a USET gece orsneesceesacsecsecorscasesceese steers ase stro eee races ators aaa ats ase DEEDEE EA AIDED ERAAI DI EEEn anonra naa 7 Transfer a call toa A 23 vewa User S Dedi er a E ener een eee 24 Make a call to a User s personal NUMDETS asistan 24 PAT MMS IS NN EE E T ENE EEEE ssc E E E EE oc A E ETE 25 Working as a member of a DD lee cmnccmsasaereaedctacemecennaeseoemersnecennecanaeoncesenceuceonceusedusaanesausteseeusaewsecareebencaeate 25 Receiving a Department lolas 25 Make a call to a Department oe cece e cece eeeeeeececccccccccccceeeeceeeeeesctssteececcccececeeeseseeeeettetsttseeceeceecececeesteetttttstttteeeceeeees 25 Transfer a call to a Department eeeeeee cc ceceecccccecceeeceesnscccceceeseesttseccceceeetetttseeceesseseettssceeeeseeeettttsseeeeseeesttttsteees 26 A A 26
18. entry required Select Add Contact Bw N be entered into the Telephone field Enter further details as required 6 Select OK when ready Sy Please note The Contact Details dialogue box will be displayed The telephone number received with the call will E Contact Details n 01483293568 e This entry will be stored in the centralised Contacts database and will be available to all your colleagues e lf you select this option for an internal call the User Details form will open If you select this option for a number already stored in the Contacts database the relevant Contact Details form will open Calls History Navigate User Manual v3 2 0213 2a Sa SP N lt Splicecom gt maximiser Navigate User Manual e Ifthe Contact Details dialogue box does not appear when you select this option you do not have the rights to add entries to the Contacts database Please refer to your system administrator for further details Please refer to the Contacts section from page 28 for further details on using the Contacts database Get Info Further details stored on the system for the internal or external number displayed can be viewed via the Get Info option The relevant User Details or Contact Details dialogue box will open 1 Right click on the entry required User Details 2 Select Get Info 3 The Contact Details or User Details dialogue box will be Name Adrian Brown
19. extension click on the Answer icon or press Enter or Hang up the call select Hans up icon Y the call will be automatically passed to your Forward on Busy number if set or to voicemail if enabled Or Send the call to voicemail select Send to VM M4 Alternatively 1 Select the Switch PE icon and the first call will be placed on hold 2 The second call will ring on your extension click on this call in Call Status 3 Select the Answer icon or press Enter or Hang up the call select Hans up icon the call will be automatically passed to your Forward on Busy number if set or to voicemail if enabled or Send the call to voicemail select Send to VM Wasa When you have two calls active on your phone you can e Use the Switch Ft icon to toggle between the two calls e Select the Conference icon to create a 3 way conference between yourself and the two calls For further information on conference calls please refer to page 14 e Use the Hans Up icon to end the call you are currently connected to If you choose to ignore a call waiting on your phone the call will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled otherwise the call will continue to ring on your extension User Configuration 38 Navigate User Manual v3 2 0213 2a 2 x Splicecom gt maximiser Navigate User Manual If you select the Switch icon tt and choose not to answer the call waiting
20. feature is controlled by your System Administrator Ifthe Record icon is not available please refer to your System Administrator Voicemail 64 Navigate User Manual v3 2 0213 2a Sa SP N lt Splicecom gt maximiser Navigate User Manual 1 During a call select the Record icon from the Call Status pane 2 The Record icon will become red O To end the recording either select the Record icon or end the call Record a Memo You may wish to record a message to yourself for example when you wish to record a reminder to perform a particular task for example book a meeting phone a customer etc The resulting recording will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator Ifthe Memo icon is not available please refer to your System Administrator Lift your handset From the Tool bar select the Memo icon O Record the message you require Replace your handset or select the Hans up icon to finish and save the memo 1 Ze 3 4 The memo can be access via the Messages icon M and Calls History will display your name in the Name and Mailbox columns Time Mame Mumber Mailbox 7 1411 48 15 22 Jane Jones 2001 Jane Jones O o O o 1G NE A deram D resam MA ri lama Lease Voicemail for Departments Each Department can be configured to use the voicemail service provided by the maximiser system If voic
21. have not been given the access required to change your configuration options via this bar Please refer to your System Administrator for further information Call Waiting The Call Waiting feature allows you to receive a second call while connected to another call Turn on Call Waiting From the Edit menu select Settings Select the General tab From the Call Waiting list box select Enabled Select OK or Save Aa 0 Nc User Configuration Navigate User Manual v3 2 0213 2a Jd i Cc Splicecom gt maximiser Navigate User Manual User Configuration _ General Numbers DNO Exceptions Forwarding Favourites Ring Tunes Call Waiting Out Of Office Handling a waiting call 1 When asecond call is received you will hear an intermittent beep via your telephone handset and the Call Waiting message will appear from the Navigate icon within the Notification Area This message will disappear after a few seconds or alternatively click on the message N Navigate a x Call Waiting from David Exeter on 2017 D 2 Call Status will also display the details of the second call waiting to be answered A aa my Adrian Brown 2019 Jane Jones Connected 00 00 24 Ss uSPO SH2H David Exeter 2017 Jane Jones Incoming Call 00 00 10 3 To answer the second call click on the call within Call Status The first call will be placed on hold 4 The second call will ring on your
22. of Call Status with the call details indicating that this call is on hold 3 External callers will be played music on hold if configured Please refer to your System Administrator for further details 4 To retrieve the call click on the call details within Call Status or select the Hang Up icon Transfer a Call Announced Transfer 1 Place the call on hold by selecting the Hold icon 2 In the Call box enter the number to be dialled internal or external number Basic Call Handling 8 Navigate User Manual v3 2 0213 2a Navigate User Manual ga a Ni j j Splicecom gt maximiser Press Enter In the Call box enter the number to be dialled internal or external number Press Enter the original call will be put on hold Wait for the call to be answered and announce the caller The two calls will be displayed in Call Status together with additional call handling icons ca 02085631285 Marcus Beal Connected 00 03 16 T S 0DMA 3 0 Rachel Spencer 2019 Marcus Beal Connected 00 00 35 _ To transfer the original call select the Transfer icon from Call Status or press Enter You will no longer have control of the call or 5 To clear the current call and return to the original caller select the Hang Up icon or press Esc or wait for the other end to hans up or 5 To return to the original call and place the second call on hold select the Switch icon amp t or click on the
23. organise your Favourites by project or department es Exhibition Directors and so on Firstly you will need to create a Favourite Group and then assign a Favourite to that group Creating a Favourite Group C Favourites iP 2 Assigning a Favourite to a Favourite Group 1 4 Select OK when finished 50 Create a new Favourite as described from page 47 In the Description field enter the name you wish to give the group es Personal In the Short Code field enter GH group number eS GH 1 Remove any text from the Telephone field so that this field is blank The Favourite Group will aopear in your Favourites pane indicated by a blue folder icon Na Create a new Favourite as described from page 47 or open an existing Favourite OM Dentist In the Short Code field enter G group number es G 1 Jon Mobile Select Update or Add depending on whether this is a new or existing Favourite This Favourite will now be available by selectins the relevant Favourite Group Use the Back option Z to return to main Favourites list LA Park 2 LA Park 4 NS Adrian Direct Statio Harris Accoun MS Jessie ALA Personal a Support WS Home ay Jon Work W4 Back User Configuration Navigate User Manual v3 2 0213 2a i Splicecom maximiser Navigate User Manual The following diagram gives an example configuration User Configuration Adrian E 2019 David 2017 Dentist 01926537389 Direct Stationery 02089389221 D
24. original call within Call Status 6 Use the Switch icon to toggle between the two calls or click on the required call within Call Status note that the Call Handling icons will be displayed alongside the active call 7 Finally select the Transfer icon f gt to connect the two calls regardless of which call you are currently connected to or 5 Select the Hang Up icon 7 to clear the call you are currently connected to and return to the other call or wait for the other end to hans up Please note The green telephone icon indicates the call you are currently connected to The Hold icon indicates the call currently on hold Unannounced Transfer Blind Transfer 1 A 3 or Place the call on hold by selecting the Hold icon In the Call box enter the number to be dialled internal or external number Press Enter Basic Call Handling Navigate User Manual v3 2 0213 2a lt Splicecom gt maximiser Navigate User Manual 1 In the Call box enter the number to be dialled internal or external number 2 Press Enter 3 The original call will be put on hold 4 Once the ringing tone is heard Select the Transfer icon or Press Enter or Replace your handset You will no longer have control of the call Call Information Window The Call Information window will give you information about your current call and help you deal with the call particularly when a colleague is transferring a call to you as expla
25. park label dialogue box will appear when you click on a Park icon Please refer to the Manually label your parked calls section from page 69 for further details e f you pick up a parked call while in the progress of another call this call will be automatically parked in the next available slot e fa colleague needs to pick up a parked call via an analogue handset and does not have the use of Navigate or PCS 60 please refer to your System Administrator for the relevant short code he she should use e fa call parked by a colleague is not accessible via your Park icons your Park slots may have been configured differently or you may be operating within a different Company to your colleague Please refer to your System Administrator for further details e lf you belong to a Company on the maximiser system this Company may be configured with a different Park Timeout to the default 5 minutes Please refer to your System Administrator for further details e By default the four Park icons displayed are configured to access Park slots 1 2 3 and 4 However if vou wish to access alternative Park slots in order to create either group or private park slots you can create icons to access other Park Slots es Park slot 5 or Park slot 7 60 123 etc Please refer to the Favourite section from page 47 for further details e lf you do not use the Park facility and wish to remove the Park icons please refer to the Favourite section fro
26. the caller will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled and you will be returned to your previous call Turn off the Intermittent Beep When the Call Waiting feature is enabled you may not wish to hear the intermittent beep when a second call is received and may wish to be informed visually via Navigate only This tone can be turned off as follows From the Edit menu select Settings Select the General tab From the Call Waiting list box select No Tone Select OK or Save hh Ww N When the No Tone option is turned on and a second call is received the Call Waiting message will appear on the screen the call will be displayed in Call Status and the Switch icon will become available Handle the call as described above Turn off the Intermittent Beep in the headset only If you do not wish to hear the beep in your headset but wish to hear the beep via Navigate ie via your PC This feature can be set as follows 1 From the Edit menu select Settings 2 Select the General tab 3 From the Call Waiting list box select Phone Tools 4 Select OK or Save Please note your PC must have a sound card and speakers in order for you to hear the intermittent beep Turn off Call Waiting 1 From the Edit menu select Settings 2 Select the General tab 3 From the Call Waitins list box select None 4 Select OK or Save Call Forwarding The Call Forwarding facility enables you to fo
27. the number of calls that have been presented to your extension but you have not answered Your Not Answered data is presented as x y where x is the number of successive calls that you have not answered and y is the total number of calls you have not answered since log in Status JaneJones New Msgs 0 MissedO Agent Answered Calls 0 Not Answered 0 0 j Completion Codes After receiving a call as an agent your phone may be placed in Wrap Up to give Vision Completion Codes vou time to complete administrative tasks Completion Codes can be configured ane to be displayed during this time these enable your supervisor manager to Taken message monitor calls via reports available with Vision aria Escalation If configured on your system when you end the call the Vision Completion Codes window will be displayed select the completion code required This may be configured to take you immediately out of Wrap up so that you can take another call or configured to give you extra Wrap Up time in order to complete further tasks Your system administrator will inform you of the functionality of each completion code 01 28 Not Available Codes Not Available Codes can be configured on your system to enable you to inform your supervisor why you are unable to take calls These will appear in your Quick Settings Bar if configured Quick Settings DND Off Divert Calls None DivertTo None y Out Of Office Inthe Office y Extension Anywhere
28. to voicemail if enabled or the caller will receive the busy tone Select the Login icon Select the Logout button Wait for Navigate to communicate with the telephone system this may take a while Navigate will log back in the assigned User in other words the User permanently allocated to this handset or display Searching for Server Aa 0 N Navigate Configuration 68 Navigate User Manual v3 2 0213 2a wa a W i Splicecom gt maximiser Navigate User Manual Please note e Your User account may be configured to automatically log you off after the extension is not used for a specified amount of time This is useful if you forget to manually log off Please refer to your System Administrator for further details e If when you come into the office you sit at any available desk and wish to the use the handset on that desk partnered with Navigate on your laptop for example Navigate can be configured to enable vou to log on to any handset PCS 58x 57x 56x or analogue handset only available Please refer to your system administrator for further details Manually label your parked calls When you park a call the name if the incoming number is recognised by the system or number of the caller will be displayed within the Park icon For further information on parking a call please refer to the Parking a call section from page 12 for further details Alternatively you can determine the information displayed
29. will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are e All all calls to your extension direct line number and any Department calls will be forwarded Dual All All calls to your extension direct line number and any Department calls will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are 4 Inthe Follow Me Number field enter the internal or external number to which calls are to be forwarded 5 Select OK or Save User Configuration General Numbers DND Exceptions Forwarding Favourites Ring Tunes Call Waiting Out Of Office Non Follow Me A Do Not Disturb 077009900437 The Dual Personal and Dual All options are useful if you are in role where you are constantly moving away from your desk You could set your Follow Me to your mobile for example so that you can answer calls wherever you are and when you are back at your desk you do not need to turn off Follow Me to answer the calls at your desk When you have these options set you can set a different ring tune to play on your PC or handset if available to remind yourself that this feature has been set Please refer to the Ring Tunes section from page 54 for further details Turn off Follow Me 1 From the Edit menu select Settings 2 Select the General tab 3 From the Follow Me list box select None 4 Select OK or Save
30. working on a particular project and are not to receive general calls or you may wish to have the ability to log yourself into the Reception group when cover is required This feature must have been previously set up for you on the system please refer to your System Administrator for further details 1 Select the Login icon Login ES 2 The Groups that you are able to log in or out of are listed in TE the Login dialogue box 3 Remove the tick to log out of a Group Access Code or cancel Add a tick to log in to a Group 4 Choose Close or Cancel to close the dialogue box pr E Reception Group Departments Navigate User Manual v3 2 0213 2a a Pp Cc Splicecom gt maximiser Navigate User Manual Contacts A database of external Contacts such as customers suppliers etc can be stored on the maximiser system Your system administrator is responsible for the maintenance of this database The purpose of the Contacts database is to match the incoming number of an external call and to display the name of the caller in Call Status if a match is found and to enable you to make external calls to regular contacts quickly and easily The Directory within Navigate provides access to this database of contact information by selectins the Contacts filter icon l or Company filter icon e Contacts Filter will display the list of external contacts entered on your telephone system The search w
31. you wish to bring it forward select the Reveal button on the Incoming Call Alert window and Navigate will become the active window Basic Call Handling Navigate User Manual v3 2 0213 2a 7 ga Ni Splicecom gt maximiser Navigate User Manual To answer the call lift your handset Or Select the Answer icon from Call Status Or Select Accept from the Incoming Call Alert window Or Press Enter Please note that the telephone conversation will proceed via your handset If you answer a call via Navigate your handset will continue to ring until the handset has been lifted Call Status will display the name of the caller if known by the system the number received with the call your name and length of time of the call together with call handling icons on the right hand side which will be covered in the relevant section of this manual 01632345689 Jane Jones Connected 00 00 14 Reject a call 1 Ifyou do not wish to answer the call Replace select the Hang Up icon from Call Status or Select Reject from the Incoming Call Alert window or Press Esc 2 The call will be passed to your Forward on Busy number if set or voicemail if enabled or cancelled End a Call Replace your handset or Select the Hang Up icon from Call Status or Press Esc Place a call on hold 1 Select the Hold icon from Call Status 2 Note that the Hold icon is now displayed on the left hand side
32. 07890153838 Home 01923283983 Spare 1 Number Spare Number Assistant 0 Please note e You cannot change your extension number e Ifallthe fields are grey then you are unable to edit these fields Please refer to your System Administrator for further details e Do NOT enter internal extension numbers into Mobile Home Sparel or Spare2 These fields are used to match incoming CLI and dial external numbers only Favourites The Favourites section of your User Configuration form allows you to set up your own personal list of regularly used telephone numbers internal or external These are displayed and accessed within the Favourites window by click on the Favourites icon Favourites set up for internal extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone Create a Favourite 1 From the Edit menu select Settings User Configuration Navigate User Manual v3 2 0213 2a 47 gt r Cc Splicecom gt maximiser Navigate User Manual Select the Favourites tab In the Description field enter any text alpha numeric characters only that will identify this Favourite In the Telephone Number field enter the number to be dialled internal or external number Select Add the entry will be displayed in the list above Repeat steps 3 to 5 to add another Favourite Select OK when you have finished SI OD uo B Ww NN User Configuration General Numbers DN
33. 13 13 7 2 2013 9 13 13 7 2 2013 9 13 11 7 2 2013 13 11 7 2 2013 9 13 02 7 2 2013 J 11 30 7 2 2013 11 27 7 2 2013 ran 1 97 7777703 Mame Adrian Brown David Exeter Adrian Brown 201720 Adrian Brown Adrian Brown Adrian Brown Adrian Brown John Partridge John Partridge Extn2010 Mark Trstut Suzy Baldwin Adrian Broan I Number 2019 2017 2019 201720 2019 07890329818 2019 2019 07898383832 07898383832 2010 2002 2018 amo Mailbox Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones Jane Jones lane Inner E The Mailbox column will display your name as the creator of the call or for incoming calls will indicate the recipient of the call This will be your name or if you are receiving Department calls the Department s Calls History Navigate User Manual v3 2 0213 2a 17 Cc R x Splicecom gt maximiser Navigate User Manual name please refer to the section Departments from page 25 for further details or a colleague s name if he she has forwarded his her calls to your extension Each column can be resized by pointing at the line to the right of the column title with your mouse A double headed arrow shape will appear Hold down your mouse and move the column to the left or right If you no long wish to view Calls History click on the down arrow next to Call box or press Esc on your keyboard or click on t
34. 2082938837 required 3 Right click on the Contact required and select Choose Number to Dial 4 The Select Number dialogue box will appear displaying the numbers stored with this Contact 5 If you wish to dial the Mobile number click on the Mobile button or if you wish to dial the Home number click on the Home button and so on 07890522441 This method can also be used to transfer a call to a User s personal numbers Add a note to a Contact during a Call During a call you may wish to make notes about the call for example the caller s name the details of his enquiry etc This information not only acts as a reminder for you but will also be passed to another User of Navigate PCS 60 and PCS 58x 57x 56x when the call is transferred If the call has been made to or received from a Contact these notes can be stored permanently on the database for future reference as follows 1 During a call click on the Add Note icon L from the Call Status pane 2 Enter any text in the Note box 3 Select Add to Contact The text will be stored permanently with the Contact on the database and will be displayed whenever a Call is received by or made to this Contact so that you are fully aware of previous conversations with this customer for example Contacts 30 Navigate User Manual v3 2 0213 2a r 4 Splicecom maximiser Navigate User Manual Please note that if you select the Add to Call button the text will disappea
35. Contact name if the number is recognised by the system or the caller s number Turn off Park Label 1 From the Edit menu 2 Select Park Label This option will no longer be displayed with a tick Favourites on Top If you would prefer your Favourites window to always be visible you can configure Navigate so that the Favourites window is permanently at the front of any other windows you have open on your PC 1 Open your Favourites window by clicking on the Favourites icon on the Tool bar 2 From the Edit menu select Favs On Top This option will be displayed with a tick when enabled When you want the Favourites window to return to normal behaviour so that it will disappear behind the active window from the Edit menu select Favs On Top This option will no longer be displayed with a tick Partner Configuration The Partner Configuration dialogue box can be accessed by selectins the down arrow beside the Partner icon Navigate Partner Jane Jones es m gt File Edit View Help Greeting Perm Greeting IP Address The IP address of the module or PCS 58x 57x 56x that the Navigate application will connect to Please refer to vour system administrator for further information IPAddress Port 5001 a ts dal Port The number corresponding to the port on the module ees entered in the IP Address field This will alway be 5001 if Hotdesk Code partnering a PCS 58x 5 7x 56x Proxy Server A Part
36. D Exceptions Forwarding Favourites Ring Tunes Description Short Code Telephone Number Accounts 8003 Adrian 2019 David 2017 Direct Stationery 02089339221 Harris Accountants 05339663211 Home 01926454511 Jane 2001 Tannin ma peso Short Code Update Telephone Number Delete Please note if a telephone number entered in a Favourites is also stored in the Contacts or Users directory when a call is made to or received from this number the text entered in the Description field of the Favourite will be displayed in Call Status in preference to the name used in the corresponding Contact or User directory entry Favourites window Your Favourites will be displayed in the Favourites window 7 which can be displayed by selecting the Favourites icon Kd Park 2 on the Tool bar or by selecting Favourites from the View E menu This window enables you to quickly and easily fi make calls transfer calls and pick up calls kJ Direct Statio bJ Home Up to 13 characters of the Favourite s Description will be bessie displayed in the Favourites window MS Sales MS Tyron wy Favourites A Favourite displayed for an internal extension will act as a Busy Lamp field MS Jessie An internal Favourite displayed with a green icon indicates that your colleague s extension is free BJ Jessie An internal Favourite displayed with a red icon indicates that your colleague is currently on a call User Configuration 48 Navigate User
37. NO MOS iio se ease aa toro ys DIOS ooo Ian test eestor 50 Sto MESS necios iii pies og eee eee nee 50 Message Handli sirrinin annia aeai a iea a aara a ah a aiaa e aaea iaa 60 Recordino os docena 62 Using an Assistant telephone NUMDET cido litio 63 FT backa taller secre Aaa A O a siae 64 Leave a message for a colleague ooo e ee ceeeeeeecccceeeeccccceesescccececsesecccceestscececeesnsscecseestssececsestseeeseestseeeeeetttssecesenteees 64 Transfer a call to a colleague s VOICE MALL oe cc eeeceecccceeeesccccseesceccceceeetececcceesnsseeesessesseceseestseeceeesstseeeeetstteceeeeenss 64 co cece sacagats E E E EE 64 FS ON a MenO merren a a e E R cto dicto dieett a dibebelos 65 yoicemail for DEAN entr ene E a ii teca 65 Using Navigate as a Vision Call Centre Agent occccccccccncnonononononanoncnononononcnoconononononnnnnnnnonnnnnnnccnccncccnnnnos 67 A EEE E tee ccc eer eee eee eesti E eet ede eee eee 6 MONON ONS eee tt ete ses ce hg tias 67 PA SS secs cats az ete ieeeee e scenes san sunemeceumes E 67 Navigate Configuration 2 0 2 eee eececeeeeeeeessecccccccccessssscccccececesssssccccceececssstsnacceseeesessstsscceeeeecesssssttaceceeeeeenas 68 FOS SRI HOG e abasaccenecceauapaeee E E E 68 Manually label your parked Calls cee eee eeeceecccccccccccececeeeeceeeecsctsntcccececececeeseuseeesesetttstaceeececececeeeuesttetetttstttseceeeeeees 69 PAVOULILES OA TOD veticcrn lid Lit titi iria 70 Panner COn OUT ANON errors octetos 70 SE esla cod saco
38. Navigate User Manual Voicemail The voicemail facility allows your callers to leave you a message if you are on the phone or do not answer acall Your System Administrator can enable this facility for you if not already available Further information on using voicemail is available in the Understanding Voicemail document obtainable via the SpliceCom website Receiving a Message If you are busy on a call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed If a caller has left a message the Messages icon with flash until you have listened to the message The Navigate icon on your Task Bar will also display the Messages icon to indicate that you have received a new voicemail message The broken dial tone provided by your handset may also indicate that you have a new message If you have received a new message and have missed a call the Messages icon will flash but will also display a telephone handset and a red circle in the background _ Divert an incoming call to voicemail If you do not wish to answer a call and wish to route the caller to your voicemail select the Send to VM icon M from Call Status My Adrian 2019 Jane Jones Incoming Call 00 00 06 Le T z
39. Navigate can also be used as an IP Softphone with the addition of an associated licence with PCS 60 offering similar functionality for Apple Mac OS X users and those running versions of Microsoft operating systems prior to Windows 7 Introduction Navigate User Manual v3 2 0213 2a 5 4 o Splicecom gt maximiser Navigate User Manual Basic Call Handling Make a Call 1 In the Call box enter the number to be dialled internal or external number 2 Press Enter and the call will be made File Edit View Help Ig Partner I Softphone i a Y a 7 O Greeting G Perm Greeting t E p MB savemessage 44 DD Id Di Call 01583254018 IE ED Company Description TelephoneNu MobileNumber HomeNumber vv the Office Extension Anywhere None The Outgoing Call Alert window will appear from the Navigation icon in the Notification Area and display the number you have dialled Outgoing Call Alert Call Status will display the name of the person you have called if known by the system the number you have dialled your name and length of time of the call together with call handling icons on the right hand side which will be covered in the relevant section of this manual KY 01583254018 Marcus Beal Connected 00 00 48 A ESO The unanswered call icon will be displayed until the call is answered when it will be replaced by the answered call icon 9 If you have started to make a call have changed your mind and wis
40. P address of the Call Server providing the User s voicemail service Navigate 1 0 42 on 192 168 0 24 Copyright SpliceCom Ltd 2002 User Jane Jones Extension 2001 Server 192 168 0 1 Home server 192 168 0 1 Navigate Configuration Navigate User Manual v3 2 0213 2a 71 Navigate User Manual ga i W j i Splicecom gt maximiser Icons in Brief Tool Bar All Z Greeting S Perm Greeting Use the Down arrow to open the Partner Configuration dialogue and enter the settings to enable Navigate to partner your handset Display the Login dialogue box to enable you to either log in or out of a Group or log into as another User Open the Favourites window to view your Park slot icons and Favourites View and manage your Calls History and voicemail messages The Messages icon will be replaced by the Missed Call icon if you have received a missed call Click on this icon to view your Calls History and the Messages icon will return The Messages icon will be displayed with a red circle in the background and with a telephone handset if you have missed a call and have received new voicemail messages Click on this icon to view your Calls History and the Messages icon will return Use this list box to view all entries in your Calls History or just your voicemail message Record a memo Record a daily greeting Record a permanent greeting Call Status Incoming Call 4 a sa y Answer the incoming call
41. Pe Kd Directors 8003 ja alg 2019 Briar David 01639253492 2017 Harris Accoun 01926537889 lohn 02089389221 Update Delete When you create a new Park icon the original icons to park slots 1 4 will be removed from your Favourites window so that only the Park icons you require are displayed If you delete the new Park icon they will return You can recreate the icons to park slots 1 4 if required User Configuration mm Favourites General Numbers DND Exceptions Forwarding Favourites Ring Tunes ap La Par MS Sales slot1 suppor id Personal slot50 on 8003 A Brian ssi i i Direct Statio 01639253492 2017 Jessie 01926537889 Arnen20Nn774 F Tyron User Configuration Navigate User Manual v3 2 0213 2a 53 ga Splicecom gt maximiser Navigate User Manual To help you identify the entry within the Favourites list you can enter any text alpha numeric characters in the Description field However this text will not be displayed with icon within the Favourites window slot will always be displayed as es Park 1 Park 8 Park 99 and so on Description Park slot for Sales calls Short Code Telephone Number slot50 Please note that if you delete all the Park icons that you created via the User Configuration form the default Park icons to Park Slots 1 4 will return to the Favourites window Remove the Park icons If you do not wish to use the Park icons
42. Splicecom ymaximis Perra Greeting X GD gt t pseremenage 44 vo 14 pl siting vaio mS Satin Tong Seth Mew Maga 3 Mined Y LA Park 4 MI Cust Servi BJ Graham Hara Quick Settings ONO ort OwertCals Mene s OstOlOtlice imme Ottke Extension Areso more WI Pau Hickman MI Retin Hayman WB hos Lettiey BS Sarah Stacey HS Stan Bet WS Tom Brey WI Waren Stroud WI wingte Ulery Incoming Call Alert Sarah Stacey on 2002 for Tony Smith Navigate User Manual Document No 022 Version No v3 2 0213 2a Copyrisht SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com a e i A Splicecom gt maximiser Navigate User Manual Contents o PSA 1 About this WM VeW VE lls secsatcentaesecaebsssedeetaoseions daneetech vosadoe ene octetos ele How Navigate Will operate oo occ cece ecccceececcccccecseceeneeccceeceeeessseecceessecessnreeecceestessssssesecessueessttseseceeseeetsttsteceeeeees 1 UA yA 4 The PCS anG E cae os e eo 5 Basic Call Handling ol E e EEE 6 Make A A 6 o cas ets Re asscssatgsetsaceeactsesetov sade actos E E vane oats A 7 A 8 sect lo tg ses ystems cs eden ts esses E E e os ood cee S 8 o a 8 Call Information WINGOW cceccceeeccccccceeeeeeeecccccccececeesectececcceceescsnncecececsesnsttaceccecsesessaaceceeeestsetttscecereeststttaceeees 10 Ad anote toa EOI EEOSE 11 AS sc rset senses east
43. Users e Contacts Filter 4 will display the list of external contacts entered on your telephone system allowing vou to quickly and easily make calls to customers suppliers etc The search will be made within the Name column e Company Filter will display the list of external contacts entered on your telephone system allowing vou to quickly and easily make calls to customers suppliers etc The search will be made within the Company column e Favourites Filter will display your personal list of regularly used telephone numbers stored in your User account Please refer to the Favourites section from page 47 for further details View the Directory 1 In the Call box enter the name or number of the User or Department or Contact or Company you wish to view 2 As you Startins typing the list of the records matching the text you have entered will be displayed Company Description TelephoneNu MobileNumber HomeNumber Jane Brown Maxwell Jones Solicitor 01538253838 07890215598 Jane Jones Sales 2001 Jessie Cogger Personnel Pay 2020 John Partridge Marketing Assoc Exhibition mat 01837929218 07898383832 the Office Extension Anywhere None You can enter an asterisks in to the Call box to view all the records in one list dependent on the Directory Filter icons selected Mame Company Description TelephoneNumber MobileNurnber 9 Adrian Brown April Brown Epson David Exeter Jane Brown Maxwell Jones Jane Jones Je
44. You do not need to remove the Follow Number as you may wish to use this number again User Configuration 40 Navigate User Manual v3 2 0213 2a lt o Splicecom maximiser Navigate User Manual Quick Settings Bar Once a Follow Me number has been entered the Follow Me facility can be turned on and off via the Quick Settings Bar 1 From the Divert Calls list box select either Personal Dual Personal All Dual All or None Quick Settings DND off Divert Calls Divert To 07700990043 y Out Of Office Inthe Office y Extension Anywhere None N P I Dual Personal All Dual All If your home mobile or assistant telephone numbers have been entered in your User account please refer to page 46 for further details you can set your Follow Me facility to one of these numbers via the Quick Settings Bar 1 From the Divert Calls list box select either Personal Dual Personal All or Dual All 2 From the Divert To list box select Mobile Home or Assistant Quick Settings DND Off gt DivertCalls Personal DivertTo 07700990043 gt Out Of Office Inthe Office Extension Anywhere None Non Forward on Busy The Forward on Busy feature will redirect your calls to either an internal or external number when you are on an existing call or have Do Not Disturb set This is useful if you wish to ensure your calls are answered by your assistant or another member of your team The feature can be turned on as follows From the Edit menu s
45. al v3 2 0213 2a 59 ga lt Splicecom gt maximiser Navigate User Manual All g Partner Softphone a y Messages 7 O Greeting GS Perm Greeting Save Message Call Messages ERA Time Mame Number Mailbox 1409 48 15 2 27 01632545689 01632345689 Jane Jones 6 809 3315 2 2 Adrian Brown 2019 Jane Jones 140923 15 22 Jessie Cogger 2020 Jane Jones From the Messages list box select All to view your complete calls history Message Handling While a message is being played the following options are available gt Po W Save Message 44 bp IN pl Delete X delete the message permanently Forward Message 4 forward the message to a colleasue s Play Message listen to the message again Save Message Us Save the message until manually deleted Rewind Message 44 rewind the message by 2 seconds Fast Forward Message gt forward the message by 2 seconds Skip Back Message It listen to the previous message Skip Forward Message PI listen to next message Delete a message 1 Click on the Messages icon M 2 Within the Calls History window double click on the message you wish to delete 3 Select the Delete icon or 2 Within the Calls History window right click on the message you wish to delete 3 Select Delete Forward a message The Forward Message facility allows you to forward a message to a colleague or group of colleagues or Department if the content is more relevant to a
46. and would prefer to utilise the space for your Favourites these can be removed as follows 1 From the Edit menu select Settings 2 Select the Favourites tab EN Sales 3 In the Telephone Number field enter s of0 4 Personal 4 Select Add the entry will be displayed in the Favourites list Din AS Brian 5 Select OK to finish gen DENIA J Harris Accoun Jessie 3 John MS Tyron If you delete this entry in your Favourites list the icons to Park slots 1 4 will return Ring Tunes The Ring Tunes section of the User Configuration form allows you to use ring tunes played by your Navigate application to distinguish between the different types of incoming calls for example between a Department call and a call to your User account Your PC must have a sound card in order to use the Ring Tunes facility and the selected ring tune will be played over your PC s speakers If you are using Navigate application to partner your PCS 58x 57x or 56x this configuration will also affect the ring tune used by these handsets Any other telephone handset will continue to use one of its pre set ringing cadences Change the ring tune for an internal or external call You may wish to distinguish between an incoming external call from an incoming internal call by the ring tone that you hear User Configuration 54 Navigate User Manual v3 2 0213 2a a p j j i Splicecom gt maximiser Navigate User Manual From the Edit menu s
47. avigate User Manual v3 2 0213 2a Splicecomi 5 maximiser Contact Details Name Description Telephone Mobile Home Fax Sparel ZZZNUISANCE08036983983 08036983983 21 Pp Cc Splicecom gt maximiser Navigate User Manual Users Directory The Users Directory allows you to quickly and easily call a colleague without having to remember their extension number This directory also allows you to call a colleague s mobile or home number if stored in their User account and makes it easy for you to transfer calls to all these numbers View the Users Directory 1 Firstly ensure the Users filter amp is turned on 2 Inthe Call box enter the name or number of the colleague you wish to view 3 As you Startins typing the list of the records matching the text you have entered will be displayed Q Navigate Partner Jane Jones File Edit View Help E Softphone i a Y ma z Greeting Perm Greeting 4 P E Save Message 44 DP ean IOV RO D Name Company Description TelephoneNu MobileNumber HomeNumber Sarah Hill Accounts 2011 Simon Pope Personnel 2005 the Office Extension Anywhere None Chunna am o Comme Dd dic cian You can enter an asterisks in to the Call box to view all the records in one list dependent on the Directory Filter icons selected TelephoneNu MobileNumber HomeMNumber Mame Company Description ME Adrian Brown Director 2019 Sa
48. by using the Park Label option For example you could use this facility to display the caller s name rather than their number This is useful if you receive a lot of calls where the incoming CLI will not be matched within the Contacts database Alternatively you could display the name of the colleague that the caller is waiting for this might be useful to ensure your colleagues pick up the correct call Turn on Park Label 1 From the Edit menu 2 Select Park Label This option will be displayed with a tick when enabled Using a Park Label 1 Within the Favourites window click on the Park icon where you wish to park a call 2 The Enter park label dialogue box is displayed 3 In the text box enter the text you wish to display on the Park icon Enter park Label 01632345609 Nicola Baun 4 Select Park when you are ready 5 This text will now be displayed on the relevant Park icon A Park 2 LA Park 3 A Park 4 LN a i im 6 This text will also be displayed on all your colleagues park icons that access the same park slot Navigate Configuration Navigate User Manual v3 2 0213 2a 69 lt Splicecom gt maximiser Navigate User Manual If you select Cancel within the Enter park label dialogue box the call will not be parked If you do not enter any text within the Enter park label dialogue box and select Park the default information will be displayed within the park icon ie the User name or
49. contact s alternative numbers 30 make a call to a user 22 make a call to a user s personal numbers 24 transfer a call to a user 23 user details 24 users filter 15 vision 6 completion codes 67 Index Navigate User Manual v3 2 0213 2a Sa Po N i Splicecom gt maximiser not available codes 67 status bar 67 voicemail 4 58 assistant telephone number 63 delete a message 60 departments 65 divert incoming call to voicemail 58 Forward a message to a colleague 60 Forward a message to a colleague s email 61 Forward a message to multiple colleagues 62 information window 59 leave a message 64 listen to a message 58 message handling 60 messages filter 59 receive a message 58 record a call 64 record a daily Sreeting 62 record a greeting 62 record a memo 65 record a permanent greeting 63 ring back a caller 64 status bar 58 transfer a call to voicemail 64 voicemail information window 59 wrap up time 25 SpliceCom Britain s leading developer of telephone systems The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
50. displayed Description Director 4 Select OK when finished Tee 2019 Mobile 07890329818 Home 5parel 5pare2 email Company Web Please note that if the number displayed is not stored on the system the Contact Details dialogue box will open and the number will be entered into the Telephone field Further details can be added and if you select OK this entry will be stored in central Contacts database If the Contact Details dialogue box does not appear you do not have the rights to add entries to the Contacts database please refer to your system administrator for further details Please refer to the Contacts section from page 28 for further details on using the Contacts database Nuisance Calls The Add to Blacklist option will allow you to black list incoming external numbers so that you will no longer receive a call from this number the caller will either be routed to another User or Department or played a message However this facility must be available on your system please refer to your System Administrator for further information Calls History 20 Navigate User Manual v3 2 0213 2a Navigate User Manual 1 Right click on the entry required 2 Select Add To Blacklist 3 The Contact Details dialogue box will be displayed with ZZZNUISANCE lt number gt entered in the Name field and number entered in the Telephone field 4 Further details can be entered if required 5 Select OK when finished Calls History N
51. e User Manual v3 2 0213 2a ga i SN j i Splicecom gt maximiser Navigate User Manual Record a permanent greeting Lift your handset From the Tool bar select the Perm Greeting icon 9 Your existing greeting will be played When requested record your new greeting and press on your handset when you have finished Your new greeting will be played back to you Replace your handset or select the Hang Up icon to save the new Greeting and finish O gt Uw Aa Cu N You can also record a further four greetings used when you have set an Out of Office message as described from page 42 Your callers will be played the In Meeting greeting the At Lunch greeting the On Holiday greetings or the Off Site greeting depending on the Out of Office message selected By default this will be your Permanent Greeting However if you wish to record a specific greeting for each Out of Office message please refer to your System Administrator for further details Using an Assistant telephone number You may wish to give your callers the option to be transferred to a colleague such as your assistant or another member of your team or to your mobile rather than leave a message The Assistant telephone number feature can be configured as follows From the Edit menu select Settings Select the Numbers tab In the Assistant field enter the number which callers are to be transferred to Select OK to save the changes BH Ww N
52. e call to be answered and announce the caller 7 To transfer the original call select the Transfer icon You will no longer have control of the call Please note that if you wish to continue talking to the caller while using the Directory ignore step 1 The caller will be put on hold once you make the call in step 4 For further information on transferring a call please refer to page 8 Calls History The Calls History window can also display the incoming answered and missed calls received for a Department Your System Administrator can configure this facility for you if not already available This facility will also give you access to voicemail messages for the Department please refer to the Voicemail section from page 58 for further information Departments 26 Navigate User Manual v3 2 0213 2a Cc EN Splicecom maximiser Navigate User Manual If this facility has been configured for you the Status Bar will also indicate how many missed calls the Department has received together with the number of new voicemail messages Click on the list box arrow to the right of the Status Bar to view this information for the relevant Department Status Sales New Msgs 0 Missed 1 E l Log in or out of a Group As member of a Group there may be situations when you wish to temporarily remove yourself from the Group so that you do not receive Department calls For example you may wish to log yourself out of the Accounts group when you are
53. e text box at the bottom Make the changes required Click on the Update button when ready Select the OK button when finished OT fs UD N Originator Date Comment Jane Jones 11 31 26 2 2013 Nick s tax return info is missing Jane Jones 11 25 26 2 2013 Needs to speak to Nick Jones urgent Jane Jones 11 25 26 2 2013 Chasing tax return information for D Delete a Note 1 Select the Note to be deleted by clicking on the Originator s name 2 Click on the Delete button 3 Select the OK button when finished Create a new Contact Please note that you will only be able to add a new Contact to the database if given the required permission Please refer to your system administrator for further information A new Contact will be saved Contacts Navigate User Manual v3 2 0213 2a 33 ao ai N Si Splicecom gt maximiser Navigate User Manual in the centralised database and therefore will be available to all your colleagues also using Navigate PCS 60 or PCS 56x or 57x or 58x 1 Right click on an entry within the directory and select Add Contact 2 The Contact Details form will be displayed Enter all the information required 3 Ifyou wish to add notes to this Contact select the Note button and enter the text required and select OK 4 When ready select OK to save the new Contact Contact Details a am a cara ee Name Job Title Description First Name Telephone Last Name Mobi
54. ect OK when you have finished Forward Voicemail Name Sales Sales Group Accounts Simon Pope Personnel Support Support Group Suzy Baldwin Send Tonal Forward a message to an email account Click on the Messages icon X4 Within the Calls History window double click on the message you wish to forward Ensure that the Directory Filter icons required are selected The list of entries displayed in the Forward Voicemail window will be dependent on the filter icons selected 4 Click on the Forward Message icon In the Forward Voicemail window in the text box at the bottom start to enter the name of the colleague you wish to forward the message to Once the name required is displayed select this User Select Send to Email A note will be displayed from the Navigate icon in the Notification Area indicating that the message has been forwarded You can repeat steps 3 to 6 to forward the message to another colleague Voicemail Navigate User Manual v3 2 0213 2a 61 ae SP N i Splicecom maximiser Navigate User Manual 10 Select OK when you have finished i Forward Voicemail D Name Description email Sales mark splicecom com mark e SdtoEna Send to Maibox Forward a message to multiple Users Groups or Departments Within the Forward Voicemail dialog box use either the Shift or Ctrl key to select multiple Users Please note tha
55. ect the Notes button Select Cancel or Close to return to the Contact Details form Originator Date Comment Jane Jones 11 25 26 2 2013 Needs to speak to Nick Jones urgent Jane Jones 11 25 26 2 2013 Chasing tax return information for D Add Update Delete Amend a Contact s details Please note that you will only be able to make a change to the details stored for a Contact if given the required permission Please refer to your system administrator for further information Within the Call box search for the Contact to be amended Right click on the entry and select Get Info The Contact Details dialog box will be displayed for the selected Contact Make the changes required Select OK to save the changes i E Ww N Add a Note If you wish to add a note to the Contact while viewing the Contact Details click on the Notes button _ Click within the text box at the bottom _ Enter the text required Select the Add button The new entry will be listed above _ Select the OK button when finished im B amp B Ww N Contacts 32 Navigate User Manual v3 2 0213 2a a E Splicecom gt maximiser Navigate User Manual Originator Date Comment Jane Jones 11 25 26 2 2013 Needs to speak to Nick Jones urgent Jane Jones 11 25 26 2 2013 Chasing tax return information for D Nick s tax return info missing Amend a Note Select the Note to be amended by clicking on the Originator s name Click within th
56. elect Settings Select the Forwarding tab Select the Forward on Busy tick box In the Forward on Busy number field enter the internal or external number to which calls are to be forwarded 5 Select OK or Save a Go ho User Configuration General Numbers DND Exceptions Forwarding Favourites Ring Tunes Forward On Busy 2018 Forward On No Answer 2018 To turn off this feature un tick the Forward On Busy tick box User Configuration Navigate User Manual v3 2 0213 2a 41 lt Splicecom gt maximiser Navigate User Manual Forward on No Answer The Forward on No Answer feature will redirect your calls to either an internal or external number when you do not answer your extension This is useful if you wish to ensure your calls are answered by your assistant or another member of your team or redirected to your mobile when you are temporarily away from your desk The feature can be turned on as follows From the Edit menu select Settings Select the Forwarding tab Select the Forward on No Answer tick box In the Forward on No Answer number field enter the internal or external number to which calls are to be forwarded 5 Select OK or Save a EU NJ To turn off this feature un tick the Forward On Busy tick box By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has be
57. elect Settings Select the Ring Tunes tab From the Type list box select Internal or External From the Tune list box select the Tune required Select the Add button The new entry will appear in the Ring Tunes list Select OK to finish HD Ww A Cu N Type Telephone Number Tune Internal Ring Tune 4 Assigning a ring tune to a specific incoming number You may wish to assign a ring tune to a specific number so that when you receive a call from a colleague or customer for example you will be able to recognise their call immediately From the Edit menu select Settings Select the Ring Tunes tab From the Type list box select Caller ID In the Telephone Number field enter the incoming number either internal or external number From the Tune list box select the Tune required Select the Add button The new entry will appear in the Ring Tunes list Select OK to finish IO Of E WN Type Telephone Number Tune CallerID Ring Tune 6 Differentiate a Department call from a call to your extension If you are receiving Department calls you may wish to distinguish between a call to your User account and a Department call by using a different ring tune From the Edit menu select Settings Select the Ring Tunes tab From the Type list box select Destination In the Telephone Number field enter the relevant number a If you wish to differentiate your User calls from other calls enter your extension number here or b If you wi
58. em enable calls to be tracked This feature would be useful if you wish to bill customers for time spent on their job or calculate the cost of a project for example Please refer to your system administrator for further details if you wish to use this facility Once configured on your system you can either enter the account code when you dial the number please refer to your system administrator for the relevant digits to enter or your User account will be configured so that you can only make an external call if you enter an Account Code please refer to your system administrator for further details If this is the case the following dialogue box will be displayed Enter Account Cod B Enter the code you wish to use in the Enter Account Code field and select OK Proceed with the call as normal Enter Account Code Answer a Call When you receive a call the caller s details will be displayed in the Incoming Call Alert window which will appear from the Navigate icon in the Notification Area 02085631285 Call Status will display the caller s name if recognised by the system the caller s number and who the call is for This will either be your name the name of the colleague who has forwarded their calls to you or a Department name All this information enables you to answer the call in the required manner hoy 02085631285 Marcus Beal Incoming Call 00 00 05 os If Navigate is hidden behind other windows or has been minimised and
59. email has been enabled a call to a Department will automatically pass to voicemail after the time specified by the Department s configuration on the system Please refer to your System Administrator for further details Listen to a message for a Department Your Messages window can give you access to voicemail messages received for a Department Your System Administrator can configure this facility for you if not already available You can retrieve and handle the messages in the same way as your personal messages The Mailbox column will indicate in which mailbox the message is stored Time Marne Mumber Mailbox 11 56 15 2 2 Jessie Cogger 2020 Sales 11 47 15 2 2 Adrian Brown 2019 Jane Jones E 111 44 15 7777 Adrian Arrar ma lane Inner Voicemail Navigate User Manual v3 2 0213 2a 65 ga p Y j R Splicecom gt maximiser Navigate User Manual The Status Bar will indicate how many new messages and missed calls the Department has received Click on the list box arrow to the right of the Status Bar to view this information for the relevant Department Status Sales New Msgs 0 Missed 1 i a Total Msgs New Msgs 1 Missed3 Jane Jones New Msgs 1 Missed 2 j Quick SETENTA ERP pe Please note that if you are able to access Department voicemail messages via Navigate answered and missed calls for the Department will also be displayed in your call history Please refer to the Viewing your Calls History section from pa
60. en changed Receiving a Forwarded Call When a colleasue s calls have been forwarded to your extension your colleasue s details will be displayed in Call Status This information will enable you to identify and answer a forwarded call correctly gt hy David Exeter 2017 Adrian Brown Incoming Call 00 00 04 Out of Office Message When you are unable to answer your phone you may wish to inform your colleagues of your whereabouts and when you will be available An Out of Office Message can be configured and this will be displayed on your colleagues Navigate PCS 60 PCS 56x 57x or 58x when they attempt to call you Setting an Out of Office Message From the Edit menu select Settings Select the General tab From the Out of Office list box select In Meeting At Lunch On Holiday or Off Site In the Out of Office text box enter the message that will accompany the above message es until Monday until 3 pm etc 5 Select OK or Save Aa UW N User Configuration General Numbers DND Exceptions Forwarding Favourites Ring Tunes Call Waiting Out Of Office until Friday 22 February 2013 Follow Me a User Configuration 42 Navigate User Manual v3 2 0213 2a a E Splicecom gt maximiser Navigate User Manual When you have set an Out of Office message your voicemail greeting will also change Your callers will be played the In Meeting greeting the At Lunch greeting the On Holida
61. for you Once set up you can use the Extension Anywhere list box in your Quick Settings Bar to turn this feature on or off Firstly you must enter your Extension Anywhere number for example your home telephone number into your Assistant Number field as follows From the Edit menu select Settings Select the Numbers tab In the Assistant Number field enter the number required for example your home telephone number Select OK to save the changes Bw N Assistant 019236745309 Turn on Extension Anywhere From the Extension Anywhere list box in your Quick Settings Bar select Assistant Qui etings DND Off Divert Calls None DivertTo None gt Out Of Office Inthe Office Extension Anywhere Assistant Turn off Extension Anywhere From the Extension Anywhere list box in your Quick Settings Bar select None Quick Settings DND Off Divert Calls None DivertTo Wone QutOf Office Inthe Office Extension Anywhere Mone E Please ensure that you do not have Follow Me turned on at the same time as Extension Anywhere otherwise you will receive two calls and if you answer the forwarded call you will not be able to use the Extension Anywhere facilities such as the ability to transfer the call Please refer to your system administrator for further information on the Extension Anywhere feature User Configuration Navigate User Manual v3 2 0213 2a 57 a pa N Splicecom gt maximiser
62. ge 17 for further details Leave a message for a Department 1 Make a call to the Department 2 Click on the Send to VM icon M4 from the Call Status pane 3 Leave a message when requested Leave a message for a Department without dialling the number first Via the Call box search for the Department required Within the Directory window right click on the Department required Select Choose Number to Dial Select the Voicemail button Leave a message when requested OU B Ww N Transfer a call to a Department s voicemail Place the call on hold by selecting the Hold icon HH Use the Call box to search for the Department required Within the Directory window right click on the Department required Select Choose Number to Dial Select the Voicemail button You will no longer have control of the call HD UWB Cu N For further information on using the Directory please refer to the Using the Directory section from page 14 For further information on transferring a call please refer to page 8 Voicemail 66 Navigate User Manual v3 2 0213 2a ga r lt Splicecom gt maximiser Navigate User Manual Using Navigate as a Vision Call Centre Agent If you are an agent within a SpliceCom Vision Call Centre the following features may be available to you For further information on Vision please refer to your System Administrator Status Bar The Status Bar will display the number of calls you have answered since log in and
63. h to stop the call either replace your handset or select End from the Outgoing Call Alert window or select the Hang Up icon or press Esc Please note that the telephone conversation will proceed via your handset Your telephone will ring if a call is made and the handset has not been lifted If you dial a number via your handset Call Status will appear as soon as you lift your handset and display the number you have dialled If Navigate is hidden behind other windows or has been minimised select the Reveal button on the Outgoing Call Alert window and Navigate will become the active window If you wish to make a call by looking up the number in the system directories please refer to the Make a call via the Directory page from page 16 Basic Call Handling 6 Navigate User Manual v3 2 0213 2a i 9 si j m Splicecom gt maximiser Navigate User Manual Entering additional digits You may be required to enter further digits once a call has been made for example when presented with an auto attendant this can be done as follows 1 Within the Call Status pane click on the Dial icon E 2 The Keypad window will be displayed 3 Select the number s required either by clicking on the numbers with your mouse or enter the numbers on your keyboard 4 Each number will flash as you enter it 5 Use the Close icon at the top right to close the Keypad window when you have finished Account Codes Accounts codes on a maximiser syst
64. he Messages icon 4 and the directory will disappear Missed Incoming Calls When a call has been received that you did not answer the Messages icon will be displayed with the Missed Call symbol mn to indicate that you have missed a call Once you have viewed the missed call by clicking on the Messages icon this symbol will disappear Please note that if a call is answered by voicemail and the caller has left a message this call will not be registered as a missed call The Status Bar will also indicate the number of calls missed on your extension Status Jane Jones New Msgs O Missed 1 The Navigate icon on your Task Bar will also indicate if you have missed a call If you hover your mouse over the Navigate icon within the Notification Area M Jane Jones New Msgs 0 Missed 1 the number of calls you have missed will be displayed A m gy __ E 11 02 2013 Redial a number When you make a call the details of the call are logged and can be viewed via the Messages icon This information enables you to redial the number quickly and easily 1 Select the Messages icon F 2 The and MS icons indicate a number you have previously dialled 3 Click on the number you wish to dial or Double click on the entry required within the Time column and the number displayed will be dialled Dial a previous caller When you receive a call the details of the call are logged and can be viewed via the Messages icon This information enables yo
65. ill be made within the Name column e Company Filter will display the list of external contacts entered on your telephone system The search will be made within the Company column View the Contacts Directory 1 Firstly ensure the Contacts filter l and or Company filter is turned on 2 Inthe Call box enter the name or number of the Contact or Company you wish to view 3 As you Startins typing the list of the records matching the text you have entered will be displayed r Navigate Partner Jane Jones E GU CCM FE File Edit View Help M Save Message Sva D Company Description TelephoneNu MobileNumber HomeNumber Gwen Market Stationery Direct 01423764398 07700900223 Sarah Brown Highland Ltd 02085382355 Carah Natal Aerauntina Dhue Arenminintant AMNTT1 NTN NATANNATINAN the Office Extension Anywhere None You can enter an asterisks in to the Call box to view all the records in one list dependent on the Directory Filter icons selected Mame Company Description TelephoneNumber MobileNumt April Brown Epson 02082938837 Gwen Market Stationery Direct 01423764398 Jane Erown Maxwell Jones Solicitor 01538253838 John Partridge Marketing Assoc Exhibition material 01837929218 07898383832 Mark Hogg Normans Direct Stationery 02088269156 07890543112 Mike Harrison Richmond Photocopiers Photocopier Support 01483283983 07930532828 Richard Inspire Dell Sales 02083838389 Sarah Brownsel
66. ined below and when using Notes as explained in the Add a note to a call section from page 11 Open the Call Information window from the View menu select Call Information If you receive a call from a colleague who has another call on hold the following information will be displayed have caller s name if recognised by the system caller s number on hold name of User making the call to you time and date have Sarah Brownsell 02085382355 on hold Adrian Brown 09 19 7 2 2013 Jane Jones 09 19 7 2 2013 Once the call has been transferred the history of the call will be displayed in the Call Information window ie the name s of the User s who transferred the call together with your name as the next recipient of the call E Call Information Jane Jones 09 21 7 2 2013 Adrian Brown 09 19 7 2 2013 Basic Call Handling 10 Navigate User Manual v3 2 0213 2a ga Splicecom gt maximiser Navigate User Manual If you are the recipient of an unannounced transfer the Call Information window will display the name of the User who transferred the call together with your name as the next recipient of the call a Call Information Jane Jones 09 41 7 2 2013 Suzy Baldwin 09 41 7 2 2013 Close the Call Information window when you no longer wish to view this information otherwise it will automatically close at the end of the call Add a note to a Call During a call you may wish t
67. irectors Harris Accountants 05339663211 Home a 01926454511 Mamma AAA Update Delete Prioritising Favourites All Favourites and Favourite Groups will be displayed in alphabetical order However if you wish to display your Favourites in a different sequence a display order number can be assigned using the following methods If you wish to specify where a Favourite will be displayed in your Favourites window in the Short Code field enter PRI order number es PRI 1 If you wish to specify where a Favourite Group will be displayed in your Favourites window in the Short Code field add a comma and then the order number required eg GH 1 6 If you wish to specify where a Favourite assigned to a Favourite Group will be displayed within that group in the Short Code field add a comma and then the order number required eg G 2 1 r z l User Configuration 4 ka O Z A Favourites General Numbers DND Exceptions Forwarding Favourites Ring Tunes IA Park 1 A Park 2 A Park 3 A Park 4 SS Accounts Sales ALA Personal Description Telephone Number 8003 2019 2017 01926537889 02089389221 David Harris ccoun John 05389663211 User Configuration Navigate User Manual v3 2 0213 2a 51 ga i Cc Splicecom gt maximiser Navigate User Manual Call Pick up You can pick up a call ringing on another extension via the Favourites window This is useful if for example you wish to ans
68. ked in all of your Park slots please remember that these slots may be shared by other Users on your telephone system your call will not be No free park slots 09 35 parked and the No free park slots message will be displayed from the Navigate a PR icon within your Notification Area N Navigate E Alternatively 1 Click on the Favourites icon to open the Favourites window if not already open 2 Click on Park icon required 3 The details of the caller will be displayed with the Park icon Pick up a parked call 1 Click on the Favourites icon to open the Favourites window if not already open 2 Click on the Park icon displaying the call you wish to return to Transfer a parked call Make a call to the intended recipient of the parked call internal or external number Place the call on hold _ Click on the Favourites icon Y to open the Favourites window if not already open Click on the relevant Park icon to un park the original call _ The two calls will be displayed in Call Status _ To connect the two calls select the Transfer icon f You will no longer have control of the call OD uw fas Cu N For further information on transferring calls please refer to page 8 The Favourites window will stay open so that your Favourites and Park icons are constantly available Use the Close icon if you no longer wish to view or use this window Please note e lf your Park Label option is turned on the Enter
69. l Highland Ltd 02085382355 Sarah Patel Accounting Plus Accountant 0207129792 Contacts 28 Navigate User Manual v3 2 0213 2a 4 Splicecom gt maximiser Navigate User Manual Receiving a call from a Contact If the incoming number of an external call is matched within the Contacts database the name of the caller will be displayed within Call Status and Incomins Call Alert enabling you identify the call and answer the call in the appropriate manner hoy Gwen Market 01423764398 Jane Jones Incoming Call 00 00 04 ae ee ee Fen SE EFF EE ea E EES HE SS ee OOS Sl eS ee aS O DE Ee ee Make a call to a Contact Firstly ensure the Contacts filter and or Company filter E is turned on In the Call box enter the name or number of the Contact or Company to be dialled As you starting typing the list of the records matching the text you have entered will be displayed When you entry you require is displayed Click on the number you wish to dial and the call will be made or Double click on the Name and the number displayed in the Telephone Number column will be used hh Ww N Call Status will display the name and number of the Contact beins dialled hoy Sarah Brownsell 02085382355 Jane Jones Outgoing Call 00 00 08 Transfer a call to a Contact Place the call on hold by selectins the Hold icon Ensure the Contacts filter E and or Company filter is turned on In the Call box e
70. las tocas acre la sac s 71 ICONS in Brlef oooonnonooconacononenccconononanccccononananaconnnonnncccnnonannnccccnnnnnnncccnnnnnnnancconnnnnnaccnnnnannccccnanonnnccccnananacss 72 1A A 75 Contents ji Navigate User Manual v3 2 0213 2a ga 4 Splicecom gt maximiser Navigate User Manual Introduction About this manual This manual contains all that you need to know to operate the Navigate application being run via a SpliceCom maximiser system using version 3 2 software This manual assumes that the Navigate software has been loaded and configured on your PC by your system administrator If this is not the case please refer to your System Administrator for further assistance How Navigate will operate The Navigate software will be configured to partner to your telephone This means that your telephone conversations will be via the handset but Navigate will assist you to handle calls quickly and efficiently If you are using your telephone with a headset your conversations will be via your headset and you can use Navigate solely to handle the calls When Navigate is installed on your PC a shortcut will be automatically created on your desktop double click on this shortcut to run Navigate Otherwise your system administrator will inform you how Navigate will start up on your PC When the application is running a Navigate icon will be displayed in the Notification Area of your Taskbar This will display applicab
71. le Company Home Dept l Fax Street Spare1 City Spare2 County Ambiguous PostCode Account Country Our Ref Direct Rt To Web AutoURL No Action y DirAutouRL Bothway y Cancel Delete Notes Create a new Contact from Calls History If you have received a call from or made a call to an external number this call will be listed in your Calls History The number listed can be used to create a new Contact record by right clicking on the required entry and then selecting Add Contact The number displayed will be automatically entered into the Telephone number field of the Contact Details form and further information can be added Please refer to the Viewing your Calls History section from page 17 for further details Using the Auto URL and Dir Auto URL fields A Contact can be configured so that a web page relevant to that Contact is available when a call is received from and or made to this Contact when a colleagues is using a PCS 60 or PCS 58x This facility can be used to view websites available via the Internet or stored on your company s Intranet or on the telephone system s internal web server to provide your colleagues with information to help them deal with a call to or from the Contact 1 In the Web field enter the address to the web page required eg www splicecom com 2 From the AutoURL list box select e No Action the web page will be displayed when requested by the User or e Show Info on Ring the
72. le information when you make and receive calls as described in the relevant section in this manual To ensure this facility is available your Notification Area Windows 7 can be customised as follows 1 Right click on the Taskbar on your PC and select Properties 2 Within the Notification Area section click on the Customize button 3 Find Navigate within the list of Notification Area Icons 4 Ensure that Show Icon and Notifications or Only Show Notifications is selected 5 Select OK to save the change Information similar to this diagram will be displayed from the Q Navigate ax Notification Area when you first open Navigate This will disappear after SpliceCorn Training use only Callserves 0 07 d0 00 30 a few seconds see by SpficeCom Ltd User Marcus Beal Extension 2001 Your User Account You are a User of the SpliceCom maximiser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name A list of the Users of your maximiser system can be viewed via the Directory page as explained in the Users Directory section from pase 22 Your User Name will appear in the Title Bar at the top of the application and in the Status Bar Q Navigate Partner Marcus Beal lo amp ss Introduction Navigate User Ma
73. les 2030 April Day David Exeter Support 2017 07893289332 01534192256 Jane Jones Sales i 07890183838 01923283983 WS Jessie Cogger Personnel Pay Mark Tistut Sales Sarah Hill Accounts 07890329818 07111278699 Simon Pope Personnel Suzy Baldwin Support 07653211883 A The Busy icon indicates that this colleague is currently on a call If you ring this number you will be passed to the User s Forward on Busy number if set or to their voicemail if enable or you will get busy Se The Do Not Disturb icon indicates that this colleague has Do Not Disturb set If you ring this number vou will be passed to the User s Forward on Busy number if set or to their voicemail if enabled or you will Get busy Make a call to a User 1 Firstly ensure the Users filter amp is turned on 2 Inthe Call box enter the name or extension number of the User to be dialled 3 As you starting typing the list of the records matching the text you have entered will be displayed Users Directory Navigate Manual v3 2 0112 5 Ze lt Splicecom gt maximiser Navigate User Manual 4 When the entry you require is displayed Click on the number you wish to dial and the call will be made or Double click on the Name and the extension number displayed in the Telephone Number field will be dialled Call Status will display the name and number of the User you are calling Suzy Baldwin 2018 Jane Jones Outgoing Call 00 00 10
74. ls received can be put on hold and the call remains in your control However another way to place a call on hold is to park the call into one of the system areas or Park Slot You can use this method to place a call on hold while you deal with another call or as a way of transferring the call as your colleagues will be able to pick up the call if they have access to the same park slot Favourites As well as access to the directories stored on the telephone system s database you can also set up your own list of favourite numbers that you regularly call or transfer calls to Your Favourites will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and allow you to pick up a call ringing on a colleague s extension Voicemail The SpliceCom maximiser system provides standard voicemail functionality which can be enabled on your system and for you as a User allowing your callers to leave a message if you are unable to deal with a call Navigate allows you to easily manage these messages Hot Desking If you share your PC or telephone handset with other colleagues Navigate will allow you and your colleagues to log in using your own extension number and access code so that you can use your own settings and be identified with your name when you make and receive calls Microsoft Outlook Integration If you use Microsoft Outlook for your calendar and for storing your contacts your User account can be co
75. m page 47 Basic Call Handling Navigate User Manual v3 2 0213 2a 13 Pa a N i Splicecom maximiser Navigate User Manual Conference Call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator if this feature is not available Creating a conference call 1 Make a call to the first number required internal or external or you may have already received a call from the first member of the conference 2 Placed this call on hold 3 Make a call to the second number required internal or external dy Mark Tistut 2002 Jane Jones Connected 00 00 43 ST SC CHABHE Adrian Brown 2019 Jane Jones Connected 00 00 33 4 Once the call has been answered select the Conference icon El 5 You are now in a 3 way conference with your two calls as shown by the In Conference icon amp Cancel a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows 1 Select the In Conference icon amp 2 You will return to the caller that you were last speaking to before creating the conference The other caller will be put on hold Use the Switch icon Et to toggle between the two calls or click on the call required in Call Status note that the Call Handling icons are displayed alongside the ac
76. matched to a User or Contact stored on the system you will be able to right click on the entry and use the Choose Number to Dial option to dial other numbers eS a mobile number stored against this User or Contact Leave a message for a colleague You will automatically transfer to your colleague s voicemail if they are busy or do not answer their phone However you can pre empt this and transfer directly to their voicemail 1 Make a call to your colleague 2 Click on the Send to VM icon a4 from the Call Status pane 3 Leave a message when requested Leave a message for a colleague without dialling the number first Enter the colleague s name or extension number in the Call box Within the Directory window right click on the User required Select Choose Number to Dial Select the Voicemail button Leave a message when requested im B amp B Ww N Transfer a call to a colleague s voicemail Place the call on hold by selecting the Hold icon Enter the colleague s name or extension number in the Call box Within the Directory window right click on the User required Select Choose Number to Dial Select the Voicemail button You will no longer have control of the call Hm E GN NJ Record a Call During any call internal or external or conference call you can record the conversation The resulting recordings will become a new voicemail message and can be accessed in the usual way Please note that the use of this
77. ner Login Code The digits entered in the handset s Partner Login field on the system configuration Speech Input Speech Output Please refer to your system administrator further assistance with these fields Navigate Configuration 70 Navigate User Manual v3 2 0213 2a lt Splicecom gt maximiser Navigate User Manual Hot Desk Number and Hot Desk Code These fields in conjunction with the Port and Partner Login Code fields can be used to assist you if you are a hot desking User These fields can be configured to allow you to log on to more than one choice of handset and your Navigate will automatically partner any of these handsets This is useful if for example you are a laptop user and when you come in to the office you log on to any available phone at any available desk Navigate can be configured once to partner any of these handsets PCS 58x 57x 56x or analogue handset only Please refer to your system administrator for further information Speech Input Output For future use Set up Information The version of Navigate software being used and set up information can be viewed by selecting the Help menu and then About Navigate The following window will be displayed Software version About Navigate IP address of the PC User currently logged in Extension number of the User N A VA GA T E IP address of the Call Server to which Navigate is connected the eiscrte apptcation for direction amp contra I
78. nfigured to enable you to turn on Outlook Contact Lookup and Outlook Calendar Lookup in Navigate Outlook Contact Lookup will enable Navigate to search within your Contacts so that you can easily and quickly dial numbers stored in your Outlook Contacts The Outlook Calendar Lookup will enable Navigate to turn on Do Not Disturb if you have an appointment scheduled that is set as Busy or Out of Office and if that appointment contains one of the five Out of Office Messages In Meeting At Lunch On Holiday Off Site and In the Office in the body of the appointment this will set your Out of Office message at the relevant time Introduction 4 Navigate User Manual v3 2 0213 2a lt Splicecom gt maximiser Navigate User Manual The PCS range From affordable entry level phones through IP terminals that unify advanced telephony and IT applications at the desktop to native IP Phone applications that run on Smart Phones Tablets PCs and Macs in SpliceCom s comprehensive PCS telephony family you ll find the product that s the ideal match for every specific business requirement whatever it may be Designed to complement other market leading and stylish IT equipment on your desktop SpliceCom s PCS 552 PCS 56x PCS 57xG amp PCS 58xG IP Phones combine looks intelligence and desirability in equal measure The world s slimmest desktop IP phones provide easy access to the benefits delivered by maximiser SpliceCom s range of innovative
79. nges if relevant Mobile 07711278699 Home Otherwise select Close or Cancel to close the window pel 07322921553 Spare email mark splicecom com Company Make a call to a User s personal numbers You can enter and store your mobile number home number and two spare numbers in your User account please refer to the Personal Numbers section from page 46 for further details Your colleagues can do the same If you wish to dial your colleagues on any of these numbers you can search for their entry within the Directory and click on the number within the Directory window as explained in the Make a call to a User section from page 22 Alternatively you can use the following method to dial a colleague s personal numbers 1 Firstly ensure the Users filter amp is turned on Select Number 2 Within the Call box search for the User required 3 Right click on the User required and select Choose Number to Dial 4 The Select Number dialogue box will appear displaying the numbers stored with this User 5 If you wish to dial the Mobile number click on the Mobile button or if you wish to dial the Home number click on the Home button and so on 07711278699 07322921553 This method can also be used to transfer a call to a User s personal numbers Users Directory 24 Navigate Manual v3 2 0112 5 a aa 4 Splicecom gt maximiser Navigate User Manual Departments Departments are a feature of the maximise
80. ngs 2 Select the General tab 3 De select the Do Not Disturb tick box 4 Select OK or Save Quick Settings Bar Do Not Disturb can be turned on and off via the Quick Settings Bar 1 From the DND list box select Off or On Quick Settings DND Divert Calls None DivertTo None Out Of Office Inthe Office Extension Anywhere None es Do Not Disturb Exception Number You may wish to turn on Do Not Disturb but still receive a call from a colleague or an external number This is useful if you are expecting an urgent or important call but do not wish to be disturbed by other calls The relevant number can be set as a Do Not Disturb exception as follows Entering a DND Exception Number From the Edit menu select Settings Select the DND Exceptions tab In the DND Exception Number field at the bottom enter the internal or external number required Select Add the number will be displayed in the DND Exceptions list Select OK wm B Ww N User Configuration PN _ General Numbers DND Exceptions Forwarding Favourites Ring Tunes 01923478328 2012 01923478328 User Configuration Navigate User Manual v3 2 0213 2a 45 Sa Po N Splicecom gt maximiser Navigate User Manual Once a DND Exception number has been entered whenever you turn on Do Not Disturb you will still receive calls from this number These numbers can stay in the list as long as required to be used each time you turn on Do
81. nother member of staff for example Alternatively you can Forward a message to a colleague s or Department s email account or to your own email account The message will appear as a sound file in an email and a PC with a sound card and speakers will be required Voicemail 60 Navigate User Manual v3 2 0213 2a Navigate User Manual ga i Ni R i Splicecom gt maximiser to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Forward a message to a colleague s a group of Colleague s or Department s voicemail 1 2 3 Click on the Messages icon X4 Within the Calls History window double click on the message you wish to forward Ensure that the Directory Filter icons required are selected The list of entries displayed in the Forward Voicemail window will be dependent on the filter icons selected Click on the Forward Message icon amp amp In the Forward Voicemail window in the text box at the bottom start to enter the name of the colleague or Group or Department you wish to forward the message to Once the name required is displayed select this User or Group or Department Select Send to Mailbox A note will be displayed from the Navigate icon in the Notification Area indicating that the message has been forwarded You can repeat steps 3 to 6 to forward the message to another colleague or Group or Department Sel
82. nter the name or number of the Contact or Company to be dialled When the entry you require is displayed Click on the number you wish to dial and the call will be made or Double click on the Name and the number displayed in the Telephone Number column will be used 5 Wait for the call to be answered and announce the caller 6 To transfer the original call select the Transfer icon You will no longer have control of the call hs w N Please note that if you wish to continue talking to the caller while using the Directory ignore step 1 The caller will be put on hold once you make the call in step 4 For further information on transferring a call please refer to page 8 Contacts Navigate User Manual v3 2 0213 2a 29 lt Splicecom gt maximiser Navigate User Manual Make a call to a Contact s alternative numbers Up to 5 telephone numbers can be stored for each Contact the main Telephone Number Mobile Number Home Number and two Spare numbers If you wish to dial a Contact on any of these numbers you can search for their entry within the Directory and click on the number within the Directory window as explained in the Make a call to a Contact section from page 29 Alternatively you can use the following method to dial one of the numbers store for a Contact 1 Firstly ensure the Contacts filter amp and or Select Number Company filter E is turned on 2 Within the Call box search for the Contact 0
83. nual v3 2 0213 2a 1 ga Splicecom gt maximiser Navigate User Manual As a User on the system you will be given an extension number eg 2021 and possibly a DDI number es 01632 563862 So that when a colleague rings your extension number or an external contact rings your DDI number these will be routed to your User account In most implementations the handset on your desk will be your permanent phone and as such it will have been automatically allocated to you by your system administrator Therefore your User account will be permanently logged on to this handset However you may wish to log on to another handset if you are required to work in another part of your office or at another site If this is the case please refer to the Hot Desking Log In section from page 68 for further details Your User account will store all of your User settings as described in the User Configuration section from page 37 so that when you log on to another handset these settings will be available to you and your calls will be routed to whichever phone you are logged on to Guided Tour of the application Voicemail options and Title Bar Tool Bar View message handling Login Favourites View Messages Menu Bar and Calls History Q Navigate P rtner Marcus Beal o amp x File Edi View Help Ig Partner Softphone a y All x O OD Greeting lt gt Perm Greeting Save Message Call 22 05 A Status Marci Seal New Msgs 0 Missed 0 z Quick bet
84. o make notes about the call for example the caller s name the details of his enquiry etc This information not only acts as a reminder for you but will also be passed to another User of Navigate PCS 60 and PCS 58x 57x 56x when the call is transferred 1 During a call click on the Add Note icon E from the Call Status pane 2 Enter any text in the Note box Marcus requires up to date price list Add to Call 3 Select Add to Call Please note that if the Add to Contact button is available in the Note box this means that the call has been made to or received from a number stored in the Contacts Directory Please refer to the Contacts section from pase 28 for further details This Note can be viewed in the Call Information window from the View menu select Call Information The text tosether with your name as the originator of the note and the date and time will be displayed This information will be passed on with the call if it is transferred and will disappear once the call has ended Basic Call Handling Navigate User Manual v3 2 0213 2a 11 e Splicecom gt maximiser Navigate User Manual Aa Call Information Marcus requires up to date price list Jane Jones 10 03 7 2 2013 Jane Jones 10 02 7 2 2013 The Call Information window will also display Notes added by a colleague when they are transferring a call to you for example Parking a call The Park facility allows calls to be put on hold in a system
85. ory e he Choose Number to Dial option will display the numbers stored for the entry in your Outlook Contacts You can dial these numbers by clicking on the button beside the number you wish to dial Contacts 36 Navigate User Manual v3 2 0213 2a a Splicecom gt maximiser Navigate User Manual User Configuration The maximiser system gives you the ability to configure features such as call waiting forwarding do not disturb speed dials and ring tunes on your extension Navigate enables you to configure these facilities via an easy to use dialog box or via the Quick Settings Bar Please note that these settings are stored in your User account and therefore will travel with you when you log on to another handset The User Configuration form can be accessed by selecting Settings from the Edit menu User Configuration a General Numbers DND Exceptions Forwarding Favourites Ring Tunes Call Waiting Out Of Office None In the Office Follow Me None E Do Not Disturb Please note e fthe User Configuration dialogue box does not appear when you select Settings from the Edit menu you have not been given the access required to change your configuration options e Ifthe Favourites tab and Ring Tunes tab are the only tabs that appear in your User Configuration form vou have been given restricted access to this dialogue box e f the Quick Settings Bar is not displayed within Navigate you
86. osoft Outlook as your calendar your User account can be configured to enable you to use the Outlook Calendar Lookup feature to set your Out of Office message Please note that this feature must be previous configured on your User account please refer to your system administrator for further details Select the Enable Outlook Calendar Lookup icon on the right hand side of the Call Bar to enable Navigate to use your Calendar In the relevant appointment in your Calendar enter one of the following Out of Office messages and at the appropriate time this message will be turned on within your User account User Configuration Navigate User Manual v3 2 0213 2a 43 a a Splicecom maximiser Navigate User Manual In the Office In Meeting At Lunch On Holiday Off Site These messages are case sensitive and must be the first words that appear in the body of the appointment i a gt le e y gt Appointment Insert Format Text Review Deve x q Calendar mD 83 E gt aS E Forward 7 Save amp Delete Scheduling Invite Close N OneNote Assistant Attendees Actions Show Attendees e 5 F Subject Support update with David Quick Settings DND On Divert Calls None y DivertTo None y Out Of Office In Meeting Extension Anywl Location Board room Start time Thu 28 02 2013 13 00 Cand End time Thu 28 02 2013 14 30 In Meeting Your Out of Office message will return to In the Office at the
87. ot Disturb will be disabled at the End Time of your appointment Personal Numbers Your home and mobile numbers and two additional external numbers can be entered on the central database together with the internal or external number that you wish to use as your Assistant number These numbers are used 1 To identify you when you make a call from one of these telephone numbers Your name and details will appear in Call Status 2 By the Directory to enable a colleague to call you on one of these numbers 3 By voicemail User Configuration 46 Navigate User Manual v3 2 0213 2a ya i Splicecom gt maximiser Navigate User Manual a when accessing your messages from your mobile or home phone please refer to your System Administrator for further details b your callers can be given the option to be transferred to your assistant number rather leave a message please refer to the Using an Assistant telephone number section from page 63 for further details 4 By the Follow Me facility please refer to the Call Forwarding section from page 39 for further information Enter your personal numbers From the Edit menu select Settings Select the Numbers tab In the Mobile Home Assistant Spare 1 and or Spare 2 Number fields enter the numbers required Select OK hh Ww N User Configuration General Numbers DND Exceptions Forwarding Favourites Ring Tunes Telephone 2001 Mobile
88. ote during a call 30 ambiguous number 35 amend a note 33 amend contact details 32 contacts directory 28 Index Navigate User Manual v3 2 0213 2a a e j i Splicecom gt maximiser create a contact 33 create a contact from Calls History 34 delete a contact 35 delete a note 33 make a call to a contact 29 outlook integration 35 receiving a call from a contact 29 transfer a call to a contact 29 view a note 32 view contact details 31 contacts filter 15 28 departments 25 calls history 26 Groups 25 log in or out of a group 27 make a call to a department 25 receiving a department call 25 transfer a call to a department 26 voicemail 65 wrap up time 25 departments filter 15 directory 14 column width 16 company filter 15 28 contacts directory 28 contacts filter 15 28 departments 25 departments filter 15 favourites filter 15 users directory 22 users filter 15 do not disturb 44 exception number 45 outlook integration 46 end a call 8 extension anywhere 56 external ring tune 54 favourite groups 50 favourites 4 47 amend a favourite 49 assi n a short code 52 busy lamp field 47 call pick up 52 cli matching 48 create a favourite 47 create park icons 53 delete a favourite 50 favourite groups 50 favourites on top 70 favourites window 3 48 make a call using a favourite 49 prioritising favourites 51 remove park icons 54 75 Navigate User Manual transfe
89. partner login code 70 PCS range 5 pick up a call 52 port 70 prioritising favourites 51 quick settings bar 3 41 43 45 record a call 64 record a memo 65 redial a number 18 reject a call 8 ring back a caller calls history 18 voicemail 64 ring tunes 54 amend a ring tune entry 56 assi n a ring tune to calls to your extension 55 assi n a ring tune to department calls 55 assign ring tune for follow me 56 assion ring tune to an incoming number 55 delete a ring tune entry 56 external ring tune 54 internal ring tune 54 system ring tune 56 set up information 71 ip address 71 logged in extension 71 logged in user 71 software version 71 short codes favourites 52 software version 71 speech input output 71 Status bar 1 3 agent call data 67 departments 27 66 missed calls 18 voicemail 58 title bar 1 tool bar 2 transfer a call 8 to a contact 29 to a department 26 to a user 23 to voicemail 64 using a favourite 49 using the directory 16 Index Navigate User Manual v3 2 0213 2a Navigate User Manual unannounced transfer 9 user account 1 user configuration 37 call forwarding 39 call waiting 37 do not disturb 44 extension anywhere 56 favourites 47 follow me 40 forward on busy 41 forward on no answer 42 out of office message 42 park icons 52 personal numbers 46 quick settings bar 41 43 45 ring tunes 54 users directory 22 busy lamp field 22 make a call to a
90. r a call using a favourite 49 favourites filter 15 favourites on top 70 follow me 40 broken dial tone 39 forward on busy 41 forward on no answer 42 Forwarding calls 39 grouping favourites 50 Groups 25 log in or out of a Sroup 27 hang up a call 8 hold 8 home number 46 hot desk code 71 hot desk number 71 hot desking 4 68 icons in brief 72 internal ring tune 54 ip address 70 71 log in out hot desking 68 log in or out of a group 27 log in or out of Navigate 68 make a call 6 toa contact 29 to a contact s alternative numbers 30 to a department 25 to a user 22 to a user s personal numbers 24 using a favourite 49 using the directory 16 menu bar 2 missed calls 17 18 department calls 26 status bar 18 mobile number 46 Navigate configuration favourites on top 70 park icon label 69 partner configuration 70 set up information 71 not available codes 67 nuisance calls 20 out of office message 42 outlook integration 43 voicemail greeting 63 outlook integration contacts lookup 35 do not disturb 46 out of office message 43 park a call 13 create park icons 53 park icon label 69 pick up a parked call 13 remove park icons 54 76 a e i A Splicecom gt maximiser transfer a parked call 13 park icon label 69 park icons 52 partner configuration 70 hot desk code 71 hot desk number 71 io address 70 partner login code 70 port 70 speech input output 71
91. r once the call has ended and will not be stored For further information please refer to the Add a note to a call section from page 11 This Note can be viewed in the Call Information window from the View menu select Call Information The text together with your name as the originator of the note and the date and time will be displayed This information will be passed on with the call if it is transferred E Call Information p Gwen of Stationery Direct offering 30 off Jane Jones Jane Jones 11 05 26 2 2013 The Call Information window will also display Notes added by a colleague when they are transferring a call to you for example Viewing Contact Details All information for example the address telephone numbers etc stored on the database for a particular Contact can be viewed 1 Within the Call box search for the Contact to be viewed 2 Right click on the entry and select Get Info 3 The Contact Details dialog box will be displayed for the selected Contact 4 Select Cancel to exit Contact Details Job Title Accountant First Name 02077129792 Last Name 073907723921 Company Accounting Plus Dept Fax Street 79 Parade Road Sparel City Bradford Spare County Ambiguous PostCode Account Country Our Ref Direct Rt To Web AutoURL Contacts Navigate User Manual v3 2 0213 2a 31 a Splicecom maximiser Navigate User Manual View a Note If you wish to view the notes stored for this Contact sel
92. r system that allows calls to be routed efficiently to a Sroup of Users by dialling one number either internally or externally The following describes the usage of Navigate when Departments are used on your maximiser system Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system For example if you are part of a Sales team you may be placed in a Sales Group or part of a Reception team or part of a Support team you may have been placed in a Group The purpose of creating Groups on your system is to ensure the efficient handling of incoming calls For example you may wish to ensure all incoming calls to Reception are shared among several colleagues to ensure the calls are answered quickly or you may wish to ensure that support calls are shared equally amons the Support team A Department determines the routing of a call to your Group and your System Administrator will inform you if you will be receiving Department calls and how that Department is configured Receiving a Department Call When you receive a call for a Department instead of your details being displayed within Call Status the Department name is displayed This allows you to determine before answering the call whether you are receiving a personal or Department call and allows you to answer the call in the correct manner 65 01632345689 Sales Connected 00 00 12 51 95 y If you wish to di
93. red in the relevant section of this manual ho 01583254018 Marcus Beal Connected 00 00 48 11 95 33 Favourites window The Favourites window will display your Park slot icons and Favourites speed dials wy Favourites A Park ta Park 4 This window can be displayed by selecting the Favourites EJ Adrian icon Pon the Tool bar or by selecting Favourites from the EJ Direct Statio View menu KS Home MY Jessie This window enables you to quickly and easily make calls MN Sales park calls transfer calls and pick up calls des Tyron To close this window click on the Favourites icon again or use the Close button Introduction Navigate User Manual v3 2 0213 2a 3 wr Cc Splicecom gt maximiser Navigate User Manual Feature Highlights Access to the System Database Navigate gives you access to a database of information stored on your maximiser system that provides directories of telephone numbers to help you to quickly and easily make and transfer calls Making Notes during a call During the process of a call you can attach a note that will help you to remember the caller s name and details or the nature of the call This text will then follow the call when it is transferred to help the recipient deal with the call proficiently If the call is received from or made to an external number stored on the central database a note can be saved for future use and referred to at a later date Parking a Call All cal
94. rward calls to a colleague or to your mobile for example when you are out of the office not at your desk or on another call to ensure your callers can reach you wherever you are or to ensure your calls are dealt with by another member of staff Please note e When Follow Me or Forwarding has been set your handset will provide a broken dial tone to remind vou that this feature has been enabled e f your calls are forwarded to an internal extension and that extension is not answered or busy the caller will be passed to your voicemail and the call will be logged as a missed call on your extension User Configuration Navigate User Manual v3 2 0213 2a 39 wa i C j i Splicecom gt maximiser Navigate User Manual Using Follow Me This facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or using your mobile etc your calls will still reach you You could also use this feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another colleague Turn on Follow Me 1 From the Edit menu select Settings 2 Select the General tab 3 From the Follow Me list box select one of the following e Personal all calls to your extension and direct line number will be forwarded e Dual Personal all calls to your extension and direct line number
95. s a large DDI number range a Contact can be created that will match any incoming call from this company so that you and your colleagues are always aware when a call is received from this company A question mark 2 is used to specify the part of the telephone number that will vary es an entry of 01256387222 will match a call from 01256387385 01256387370 01256387291 etc Contact Details 1 Create anew Contact or open the Contact Details for the Contact to be amended 2 Inthe Ambiguous field enter the number required using a where a digit will be variable 3 Select OK to save the changes Name Hornet Dynamics Telephone 02085631200 Please note e Contacts containing a complete match to the incoming number will take priority over an ambiguous number e You will only be able to add or amend a Contact if given the required permission Please refer to your system administrator for further information 020856312 9 Integration with your Outlook Contacts If you are using Microsoft Outlook to store your own contact details your User account can be configured to enable you to use the Outlook Contacts Lookup feature which will allow you to dial these number via Contacts Navigate User Manual v3 2 0213 2a 35 ga Splicecom gt maximiser Navigate User Manual Navigate Please note that this feature must be previous configured on your User account please refer to your system administrator for further details
96. s section from page 25 and the Contacts section from page 28 for further details on using the Directory Basic Call Handling 16 Navigate User Manual v3 2 0213 2a Pp Cc Splicecom gt maximiser Navigate User Manual Viewing your Calls History All calls received or made by your extension will be logged and can be viewed via the Messages icon A When a call has been received that you did not answer the Messages icon will be displayed with the Missed Call symbol m to indicate that you have missed a call Ifyou have missed a call and have received a new voicemail message the Messages icon will be displayed with a handset and red circle in the background Y Click on either of these icons to view your Calls History Identifying the type of call S a z Sisnifies an answered incoming call Sisnifies an unanswered or missed incoming call up to 10 displayed then the oldest will be deleted Sisnifies an answered outgoing call Sisnifies an unanswered outgoing call Sisnifies a new or unread voicemail message Sisnifies an old or read voicemail message Entries are listed in date and time order with the newest at the top The time and date of each call will be displayed together with the caller s or recipient s name if recognised by the system and the caller s number if received or recipient s number Time 13 50 7 2 2013 13 43 7 2 2013 9 13 43 7 2 2013 9 13 39 7 2 2013 13 39 7 2 2013 13 14 7 2 2013
97. sage listen to the message again Save Message save the message until manually deleted Navigate User Manual v3 2 0213 2a 73 Navigate User Manual 14 44 gt gt gt A 8 Splicecom5 maximiser Rewind Message rewind the message by 2 seconds Fast Forward Message forward the message by 2 seconds Skip Back Message listen to the previous message Skip Forward Message listen to next message Icons in Brief Navigate User Manual v3 2 0213 2a Navigate User Manual Index Account Codes 7 add anote during a call 11 to a contact during a call 30 ambiguous number 35 announced transfer 8 answer a call 7 answer a department call 25 auto attendant entering numbers while on a call 7 black list callers 20 blind transfer 9 broken dial tone do not disturb 44 follow me 39 voicemail 58 busy lamp field favourites 47 users directory 22 call bar 3 call forwarding 39 call pick up 52 call waiting 37 calls history 17 black list callers 20 column width 18 departments 26 messages filter 59 missed calls 18 nuisance calls 20 redial a number 18 ring back a caller 18 voicemail 58 calls list 17 cli matching via a favourite 48 via a User s personal numbers 46 column width calls history 18 directory 16 company filter 15 28 completion codes 67 conferencing cancel a conference call 14 create a conference call 14 end a conference call 14 contacts 28 add a note 32 add a n
98. sh to dial 2 Press Enter and the call will be made 3 Your call will be answered by an available member of that team Alternatively you can use the Directory 1 Select the Departments filter icon amp if not already selected 2 Type in the name of the Department you wish to dial As you starting typing the list of the records matching the text you have entered will be displayed 3 When the record you require is displayed click on the Teleohone Number or Double click on the Name and the call will be made Please note that you can enter an asterisks in to the Call box to view all the records in one list dependent on the Directory Filter icons selected Transfer a call to a Department Place the call on hold by selecting the Hold icon _ Inthe Call box enter the extension number of the Department to be dialled _ Press Enter and the call will be made Wait for the call to be answered and announce the caller _ To transfer the original call select the Transfer icon f You will no longer have control of the call mm A Ww N Alternatively you can use the Directory 1 Select the Departments filter icon amp if not already selected 2 Inthe Call box enter the name of the Department to be dialled 3 As you Startins typing the list of the records matching the text you have entered will be displayed 4 When the record you require is displayed Click on the Telephone Number or Double click on the Name 6 Wait for th
99. sh to differentiate calls to a specific Department enter the Department extension number here please refer to your System Administrator if you are unsure which number to use here 5 From the Tune list box select the Tune required 6 Select the Add button The new entry will appear in the Ring Tunes list 7 Select OK to finish A w N Type Telephone Number Tune Destination 2001 Ring Tune 3 For further information on Departments please refer to page 22 User Configuration Navigate User Manual v3 2 0213 2a 55 ga a N a Splicecom gt maximiser Navigate User Manual Assign no ringing sound for a specific incoming call If you wish that no ringing is heard for a specific incoming call create the entry as described above however in the Tune field select a tune number where no corresponding WAV file is stored on your PC By default this will be Ring Tune 7 8 9 Please refer to your system administrator for further assistance Assign a ring tune for Follow Me Dual Personal or Dual All If you have Follow Me Dual Personal or Dual All set please refer to page 40 for further details you may wish to have a different ring tune played on Navigate to remind you that this feature has been set From the Edit menu select Settings Select the Ring Tunes tab From the Type list box select Dual Ringing From the Tune list box select the Tune required Select the Add button The new entry will appear in the Ring Tunes lis
100. ss Esc on your keyboard and the directory will disappear Make a call via the Directory page 1 In the Call Box enter the name or number of the User or Department or Contact or Company to be dialled 2 As you Startins typing the list of the records matching the text you have entered will be displayed dependent on the Directory Filter icons selected 3 When the entry you require is displayed Click on the number you wish to dial and the call will be made or Double click on the Name and the number displayed in the Telephone Number column will be dialled Transfer a call via the Directory page 1 Place the call on hold by selectins the Hold icon 2 In the Call box enter the name or number of the User or Department or Contact or Company to be dialled 3 When the entry you require is displayed Click on the number you wish to dial and the call will be made or Double click on the name and the number displayed in the Telephone Number column will be used 4 Wait for the call to be answered and announce the caller 5 To transfer the original call select the Transfer icon You will no longer have control of the call Please note that if you wish to continue talking to the caller while using the Directory ignore step 1 The caller will be put on hold once you make the call in step 4 For further information on transferring a call please refer to page 8 Please refer to the Users Directory section from page 22 the Department
101. ssie Cogger John Partridge Marketing Assoc Mark Hogg Normans Direct Mark Tistut Mike Harrison Richmond Photocopiers Reception Richard Inspire Dell Sales Sarah Brewnecell Basic Call Handling Navigate User Manual v3 2 0213 2a Director Support Solicitor Sales Personnel Payroll Exhibition material Stationery Sales Photocopier Support Sales 2019 02082938837 2017 015386253836 2001 2020 01837929218 02088269156 2002 01483283983 aggg 02083838389 e001 NANASARIASS 07690329818 07829838384 07893289332 07890215598 07890183838 07898383832 07890543112 07930532828 07890621977 a i Cc Splicecom gt maximiser Navigate User Manual mow The Busy icon indicates that this colleague is currently on a call If you ring this number you will be passed to the User s Forward on Busy number if set or to their voicemail if enabled or you will get busy ee The Do Not Disturb icon indicates that this colleague has Do Not Disturb set If you ring this number you will be passed to the User s Forward on Busy number if set or to their voicemail if enabled or you will Get busy Each column displayed in the Directory can be resized by pointing at the line to the right of the column title with your mouse A double headed arrow shape will appear Hold down your mouse and move the column to the left or right If you no long wish to view the Directory click on the down arrow next to Call box or pre
102. stinguish a Department call from a personal call by using a different ring tune please refer to the Ring Tunes section from page 54 for further information Wrap Up Time A Department can be configured with a Wrap Up time whereby at the end of each call received for the Department you will not receive any further calls until this time has expired The purpose of this feature is to give you time to complete any administrative tasks such as completing a contact report updating a database and so on You can truncate this Wrap Up time by lifting and replacing your handset Please note that if you are an Agent within a Vision call centre Completion Codes if configured will be displayed during the Wrap Up time Please refer to the Using Navigate section from page 67 for further details Please refer to your System Administrator for further information Make a call to a Department You may wish to talk to any available member of for example the Personnel department or Support team Rather than ringing one member of that department only to find they are not available and then havins to Departments Navigate User Manual v3 2 0213 2a 25 a e R i Splicecom gt maximiser Navigate User Manual ring another extension etc you could ring the relevant Department if set up Your call will be answered by any available member of this Department saving you time 1 In the Call box enter the extension number of the Department you wi
103. t Select OK OD Uw Aa Cu N Type Telephone Number Tune DualRinging Ring Tune 6 System Ring Tune Type The System Type is used for calls Generated by the telephone system for example voicemail call back Please refer to your System Administrator for further information Amend a Ring Tune entry From the Edit menu select Settings Select the Ring Tunes tab Select the Ring Tune to be amended _ The entry will be displayed in the fields below Make the changes required Select Update Select OK to finish Io O71 B amp B GW NR Delete a Ring Tune entry From the Edit menu select Settings Select the Ring Tunes tab Select the Ring Tune to be deleted Select the Delete button Select OK to finish im A Ww N Extension Anywhere If you are a user of an analogue handset and your Navigate is partnering this telephone you can use the Extension Anywhere feature when you are for example working from home This feature will allow you to receive and make calls from for example a home telephone or mobile as though you were in the office This means callers recipients will be unaware that you are working from home you will not incur any call charges and you will be able to handle the call as if you were in the office es transfer calls User Configuration 56 Navigate User Manual v3 2 0213 2a ga Splicecom gt maximiser Navigate User Manual Your System Administrator can configure this facility
104. t you can use the asterisks to view all the entries in one list dependent on the Directory Filter icons selected Recordings a Greeting A default message will be played to a caller when transferred to your voicemail However you may wish to record your own personal message You can record two voicemail greetings via Navigate Firstly you have a daily greeting that can be used to inform a caller of your whereabouts on a particular day for example You have reached Alice Barker s voicemail on Tuesday 4 July am currently in a meeting until 11 o clock Please leave a message and will call you on my return Your second greeting the permanent greeting can be used to give a message that can be used on any day for example You have reached Alice Barker s voicemail Sorry am unable to take your call Please leave a message and will Get back to you as soon as possible If you record a permanent greeting your daily greeting is deleted at midnight and the permanent Greeting is then used until a new daily greeting is recorded Record a daily greeting Lift your handset From the Tool bar click on the Greeting icon Y Your existing greeting will be played When requested record your new greeting and press on your handset when you have finished Your new greeting will be played back to you Replace your handset or select the Hans up icon to save the new Greeting and finish OH om SB U N Voicemail 62 Navigat
105. that will allow your call to be routed efficiently to a Sroup of Users Contacts Filter display the list of external contacts entered on your telephone system allowing you to quickly and easily make calls to customers suppliers etc The search will be made within the Name column Favourites Filter display your personal list of regularly used telephone numbers stored in your User account E Company Filter display the list of external contacts entered on your telephone system allowing you to quickly and easily make calls to customers suppliers etc The search will be made within the Company column 0 Enable Outlook Contact Lookup enable the search within your Outlook contacts if enabled on your User account Enable Outlook Calendar Lookup enable integration with your Outlook Calendar to set Do Not Disturb when you have appointment scheduled as Busy and enable your Out of Office message if you have relevant text in the body of your appointment Calls History CO0B6 EE Sisnifies an answered incoming call Signifies an unanswered or missed incoming call up to 10 displayed then the oldest will be deleted Sisnifies an answered outgoing call Sisnifies an unanswered outgoing call Sisnifies a new or unread voicemail message Sisnifies an old or read voicemail message Listening to a voicemail message Icons in Brief Delete delete the message permanently Forward Message forward the message to a colleague s Play Mes
106. tings AND Off Divert Calls None NivertTo None Out Of Office Inthf Office Extension Anywhere None y Status Bar Call box Directory Filter Enable Outlook Enable Outlook Call Bar Quick Settings Bar options Contact Lookup Calendar Lookup Menu Bar The Menu Bar gives you access to some of the features and settings available with Navigate Click on the menu you require and a list of the selectable options is displayed Click on the option required Alternatively hover over another menu and the relevant list will be displayed this can be repeated until the option you require is selected Ifyou do not wish to select an option from a menu click on the menu name and it will disappear The Menu Bar can also be operated via your keyboard Press the Alt key and the first letter of each menu will become underlined Press the letter for the menu you require and a list of options will be displayed Use the Up and Down arrow keys to choose the option required Use the Right and Left arrow keys to display another menu Alternatively press F10 and use your arrow keys to display the menu required Tool Bar This tool bar gives access to the Login Favourites and Calls History windows and voicemail message handling Each icon is described in detail within the relevant section of this manual Introduction 2 Navigate User Manual v3 2 0213 2a ga Splicecom gt maximiser Navigate User Manual Call Bar This bar is used to make calls and search the
107. tive call Each call can be transferred or ended in the normal way You can return to a conference with your two calls at any time by selectins the In Conference icon amp If you select the Hang Up icon while on a conference you will hang up the caller that you were last speaking to before creating the conference and return to a 2 way conversation with the other call If one of the conference members hangs up you will return to a 2 way conversation with the other caller End a conference call If you replace your handset while on a conference call you will end the conference and hans up all the calls Using the Directory The Directory provides access to a database of contact information that is stored centrally on your telephone system Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries Basic Call Handling 14 Navigate User Manual v3 2 0213 2a a Splicecomi 5 maximiser Navigate User Manual The type of records displayed is determined by the Directory Filter icons displayed beside the Call box Select or de select the options as required e Users Filter amp will display a list of the User accounts on your telephone system allowing you to quickly and easily call a colleague e Departments Filter will give access to the list of Departments configured on your maximiser system that will allow your call to be routed efficiently to a group of
108. u to ring back the caller quickly and easily 1 Select the Messages icon gt 2 The and Ss icons indicate an incoming call 3 Double click on the entry required and the number displayed will be dialled Calls History 18 Navigate User Manual v3 2 0213 2a Navigate User Manual ga Splicecom gt maximiser If the caller s number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s telephone number has been received Choose Number to Dial You can dial another number eg a mobile number stored with the number displayed in the selected call if this number is recognised by the system ie an extension number or a number stored in a User s personal numbers or a number stored in a Contact Right click on the entry required Select Choose number to dial The Select Number window will be displayed Click on the relevant button to dial the number required hh Ww N Please refer to the Users Directory section from page 22 and the Contacts section from page 28 for further details Add Contact r Select Number 07390329818 If you wish to store the external number received with a call in the centralised Contacts database the Add Contact option will allow you to create a new Contact where the external number displayed in the selected call will automatically populate the Telephone field Right click on the
109. web page will be displayed when a call is made to and or received by this Contact or e Show Info on Connect the web page will be displayed once a call to and or from this Contact has been answered 3 From the DirAutoURL list box select e Both Way the web page will be displayed when a call is made to this Contact and when a call is received from this Contact or Contacts 34 Navigate User Manual v3 2 0213 2a ga a W Splicecom gt maximiser Navigate User Manual e Incoming the web page will only be displayed when a call is received from this Contact or e Outgoing the web page will only be displayed when a call is made to this Contact Please refer to your system administrator for further assistance when configuring this facility For details on using the Direct Rt To field please refer to your system administrator Delete a Contact Please note that you will only be able to delete a Contact if given the required permission Please refer to your system administrator for further information The Contact will be deleted from the centralised database and therefore will no longer be available to your colleagues _ Within the Call box search for the Contact to be amended Right click on the entry to be deleted and select Get Info Select the Delete button _ The contact will be deleted from the centralised Contacts database on your telephone system Aa UW N Using an Ambiguous Number When a company ha
110. wer your colleague s phone when they are not at their desk or you wish to assist with answering calls to a Department You do not have to be a member of the Department to pick up a Department call 1 A Favourite displaying a flashing yellow red icon has a call waiting to be answered ss Vessie 2 Click once on the Favourite Pp 3 The call will be answered by your extension b3 Sales Please note e f you pick up a ringing call while you are on a call your original call will be parked in the first available park slot Please refer to page 12 for further information on parking a call e lf you do not wish your colleagues to pick up calls ringing on your phone via their Favourites please contact your System Administrator who can configure this for you Assigning a short code to a Favourite For numbers that you dial regularly you may prefer to assi n a short code to a Favourite so for example vou could dial just 33 to ring 01632953492 Please note that the short code you use must not be the same as a short code you are already using for other system functionality please refer to your System Administrator for further assistance 1 From the Edit menu select Settings 2 Select the Favourites tab 3 In the Description field enter any text aloha numeric characters only that will identify this Favourite 4 In the Short Code field enter the code to be used to speed dial the number 5 Inthe Telephone Number field enter the number to
111. y greeting or the Off Site greeting depending on the Out of Office message selected By default this will be your Permanent Greeting as described in the Recording a Greeting section from page 62 However if you wish to record a specific greeting for each Out of Office message please refer to your System Administrator for further details Making a call to a colleague with an Out of Office message When a call is made to a colleague who has an Out of Office message set this information will appear in the balloon displayed via Navigate icon within the Notification Area This feature will not change the manner in which your call is handled Navigate Y Xx x In Meeting in the Board Room until 11 am D Turn off the Out of Office message 1 From the Edit menu select Settings 2 Select the General tab 3 From the Out of Office list box select In the Office 4 Select OK or Save You can remove the message in the Out of Office text box or leave it if you want to use this same text again Quick Settings Bar The Out of Office message can be turned on and off via the Quick Settings Bar 1 From the Out of Office list box select In Meeting At Lunch On Holiday Off Site or In the Office to turn off this feature Quick Settings DND Off Divert Calls None y DivertTo 07700990043 y Out Of Office Extension Anywhere None In the Office In Meetin On Holiday Off Site Integration with your Outlook Calendar If you are using Micr
112. your User configuration and can set features such as DND Follow Me etc all your Favourites will be available to you you will be informed when you receive a new voicemail message and you will be able to easily listen to these messages You will need to know your extension number and Login Access Code please refer to your System Administrator for these details As your Navigate is configured to partner a handset by logging on via Navigate you will also be logging on to the associated handset You can also log on via the handset please refer to your system administrator for further details and this will automatically partner Navigate to this handset This is useful if you share a desk with a colleague and therefore the PC on that desk Log On 1 From the Tool bar select the Login icon 2 Inthe Extension Number field enter your extension number eg 2005 Extension Number 2005 3 In the Access Code field enter your Login Access Code eg 1234 Access Code 7 4 Select the Login button metas eel 5 Wait for Navigate to communicate with the telephone system 6 When the log in is complete the Status Bar will indicate who is currently logged in Status April Day New Msgs 0 Missed O z Log off If you have finished using the handset you are currently logged on to you can log yourself out Unless you log on to another handset your extension will be unavailable therefore your calls will So to your Forward on Busy number if set or

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