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Polycom IP331 User Guide

1. Answer the call by pressing associated with the second incoming call The first call is put on hold and the second call is answered Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by sending them directly to your voice mail or by transferring them directly to another party Rejecting Calls You can customize your phone so that incoming calls froma particular party are immediately sent to your voice mail To send incoming calls from a particular contact directly to voice mail 30 5 Press the Dir soft key Use Aand Oo scroll through the list to find the contact Press Q to select the entry Press the Edit soft key Sia Press v repeatedly until the Auto Reject field is displayed Auto Reject i 8 nie Press Q and then to change between Disabled and Enabled Press the Ok or Cancel soft keys to accept or cancel changes fA Press lt 1 repeatedly to return to the idle display Diverting Calls You can customize your phone so that incoming calls froma particular party are transferred directly to a third party To divert incoming calls from a particular contact 1 2 Press the Dir soft key Use A and to scroll through the list to find the contact Pres Vv to select the entry Press the Edit soft key Press vy repeatedly until the Divert Contact field is displayed Divert Contact 6 PressPress THe Divert Contact
2. For all incoming calls e No Answer Onrce all options to accept calls have been taken e Busy When you are already in a call 3 Depending on your selection 3 Press the check mark key to edit the contact entry Enter the 10 digit number you wish to forward to 4 Choose the Ok soft key 5 Press the Left Arrow key 6 Choose the yes soft key to save 39 To disable call forwarding pna e a 1 Press and select Features gt Forward 2 Optional If multiple lines are jas on your phone select the line to forward from the list using A and 3 Using Aana C v select the forwarding type you want to change and then press the Select soft key 4 Press the Disable soft key to turn off call forwarding The idle display returns and the regular icon appears as the line indicator Conference Calls The Desk Phones will allow you to talk with two different people at the same time For example if you are on a phone call with one person and want to also talk to another person at the same time on the same call you can join these two conversations together in a conference To set up a conference o_o Call the first party 2 Press Conf soft key to create a new call The active callis placed on hold You will receive a dial tone Dial the second party 4 When the second party answers press the Conf soft key again to join all parties in the conference oo To split a conference call Press the S
3. NOTICE If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this 1 9GHz DECT Product for VoIP and PSTN does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer This equipment is hearing aid compatible NOTICE According to telephone company reports AC electrical surges typically resulting from lightning strikes are very destructive to telephone equipment connected to AC power sources To minimize damage from these types of surges a surge arrestor is recommended Applicable for Coin or Pay Phone Only To comply with state tariffs the telephone company must be given notification prior to connection for customer owned coin or credit card phone In some states the state public utility commission public service commission or corporation commission must give prior approval of connection Important Safety Information Charge the battery or handset only in combination with CP2002 Charger and the SALOM SSW 1444US adapter that comes with the product Plug the SALOM SSW 1444US AC DC adaptor ina wall outlet socket near the equipment for easy access removal of the AC DC adaptor 11 Important Battery Information This product uses rechargeable Lithium ion batteries 3 7V 650mAh Only use batteries that come with the handset or dedicated spare batteries marked with Battery Pack 3 7
4. Polycom IP331 Phone Owner s Manual V 3 1 INTRODUCTION s savcvastcssensenzsensstanenvansseenvies savevannsvonvestuneneesnuhe ven easeuvantaneiweatonanvastuesdns stags TT 5 IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND DESKPHONEBG 5 G6 06 aggre eee nS ee ee en eee ee te ee ee ee ee ee ee eee eee ee 5 impor ant salet THASITUIGUION S moraran e a vito oeoanguntus N aa e ET ni 5 FECI TROT WT era a EA E OEE OOE EO OO OEO EEA E AOO EE 7 Customer Owned Coin Credit Card Phones ccccccccsseccccssecccnssecccnssecenssccecaueeccnseseseaseecensssecaunesseaueeeseenes 7 PGE O EGU IDITICM EE E NEE I E TET I E E E E T T 7 OVS CTI S E I E E EAA E E AA A E E E A E T 8 AORO DUT S ai EE EEA E EEE T en OEE E oe ee eee 8 AE T T E a E T ATE A T OE ATO OTE 8 Eec S AON OT ae aE oat E A A E E ERA AEA EEE A 8 Radio tni erf eTe nCE morari ispiransa e Aa EEEN TEESEEISE EANA ONEROA 8 kkaa on FIDOS UE aean E iv rast E EON OEE TEE ean E NEO E EEE A TOA 9 MOT O ONE onn EE A E A AE EAE E EAE E E RE A E A 9 IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR VERTICAL CORDLESS TRANSMITTER AND CORDLESS 2 cs eee ee ene E E E ee E ee eer 9 FECI NG 0 Roe ne ene E ere Pee Tee tere ot ener Eee ene te Sete ee ee er Ce ee te eer ee Teter tree rere e 9 Adaon FCE OHI GION sorsien eiaa a eaaa eni 11 USING THUS DOCUMEN orreitan r inina n iak T OEEO TAOTE AEO AEE 15 Typographical CONVENTIONS nererrriririnre iiir sive EnA N E NEEE TE N EEEE
5. 2 h During a call press Trans soft key The active call is placed on hold Do one of the following steps Do one of the following steps a Enter the number to which you want to transfer the call A nor mal or consultative transfer is assumed b Press the Normal soft key to access the local contact directory corporate directory or received callers list Then choose either the Dir or Callers soft key Choose the number to which you want to transfer the call As soon as the ring back sound is heard or after the party answers press Trans soft key to complete the transfer You can talk privately to the party to which you are transferring the call before the transfer is completed lf you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by pressing the Cancel soft key To perform a blind transfer During a call press the Trans soft key Press the Blind soft key Do one of the following steps a Enter the number to which you want to transfer the call b Press the Dir soft key to access the local contact directory use A W and v to access the contacts and then press for the desired contact and thenpressDial d Press the Callers soft key to access the Received Call list use 36 nN to access the Placed Call list use and ro access the contact and then press At this point the call i
6. It is very important that this phone resides at the address shown on the screen If you dial 911 from the phone and disconnect without giving the 911 dispatcher your address the Note 911 dispatcher will send help to the address shown on the screen Moving a Shared Line Phone A Shared Line Phone is a phone that is associated with an optional Base Unit You may move any Shared Line Phone toa new address providing the address is on the same local area network as the Base Unit for example to a different floor or suite You may also move all phone and the Base Unit to a new address providing the new address is within our coverage area Before moving the phone or phone system Click the Edit button associated with the phone you wish to move Select the 911 Address tab Enter the new address in the address fields provided Determine if you are moving one phone or all phones and equipment at that address 5 Wait for the web page to confirm that the address is within our coverage area 6 Unplug the phone and move it to the new location NM gt ie Note It is very important that this phone resides at the address shown on the screen If you dial 911 from the phone and disconnect without 61 giving the 911 dispatcher your address the 911 dispatcher will send help to Note the address shown on the screen Changing the Extension Number of a Phone Each phone automatically receives an extension number You may change the extension
7. transmitter to your existing data network your existing Z router 3 4 FE Fax Adapter This diagram depicts the setup options for the Fax Adapter The Fax Adapter allows you to use your existing fax machine with the Hosted PBX service 18 Broadband internat Router Switch mma zz ty m F it pE i Niche Data Wall 4 Jacks 1 hi Fax Machina ji Connect the fax adaptis fo your ealsiting router Fax Machine Connect the fax adapter to pour oxisiting network Setup Options that are not supported The following setup options ARE NOT supported ISP Data Network Wireless Transmitter Router Modem Router Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number Packing list includes a list of your phones and their associated phone numbers and extension You should have also received and 19 email from us with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax You may also log into your Control Panel at https cp serverdata net to view a list of your phone numbers and extensions 3 Installing your Hosted PBX Phone System Installing Desk Phones Desk Phones can be installed in the following ways e You may connect Desk Phones Wirelessly to the Optional Wireless Transmitter and Optional Wireless Adapters e You may connect Desk Phones to your
8. 7 Enter the number of the party to whom you want to divert the call 8 Press the Ok or Cancel soft keys to accept or cancel changes 9 Scroll down to the Auto Divert field 31 Pe 10 Press and then 4 to change between Disabled and Enabled 11 Press the Ok or Cancel soft keys to accept or cancel changes A i 12 Press lt repeatedly to return to the idle display Ending a Call To end a call Do one of the following steps Press the EndCall soft key Replace the handset 4 Press if in Hands free Speakerphone Mode O if in Headset Mode Placing a call You may dial 7 10 11 digit phone numbers or international phone numbers Additionally you my call any other 3 digit extension You may place a call in the following ways e Using the handset e Using the speakerphone pmm m Using Line 1 J or line2 During a call you can alternate between Handset Headset or 4 Hands Free Speakerphone modes by pressing the i or K ySg Or picking up the handset YY Call duration on an active call is monitored through a local call timer This is visible within the active call window on the graphic display To place a call using the handset Do the following steps in any order 1 Pick up the handset 2 Dial the desired number using the dial pad To place a call using Hands Free Speakerphone mode 32 Do one of the following steps 1 With the handset on hook press Dial 2 Dial the
9. T O AAE E EE N E ENEA E ote TEE TE T E EAEE 32 TO place a call USING the Nandset orori innn e a E E NN O AEE T NES 32 To place a call using Hands Free Speakerphone MOe scccccsseecccaeseccsenscccanseccsausecssaeeessausscssausessaaases 32 To place a call USING The headset arrori iairirio i oani Eri ENN TOORA OAN OETA ERREA 33 OPO e OC ICI FCG OY e E O AEE E E OEE 33 Managwmo Cal LITS oroar irera rae AAE r AEA EEEE EAEE EEE AEREA EAT EAEE EEEN AEEA 34 CA ONG aA EA E E E A A ose E E A EEE 35 Eo TEE gk EENE EE IE IO A E AE O ne E E E E A 35 NOLO EEE csc A E E EE ETE E ane eee tne 37 E a E ER E E EA E E N 38 Pagino D A ed 6 4 Remo etn irsin E NE EE OE A OO A O AG 38 Forwarding MECOmung CUS creiren atin ances eri ENE A A NE EEOAE ADAE EO 39 Todsable call TOWO oeri nireri ri inarin iniiai nan N ADERE AAT actos NETES OENE EPEE ANEA RE EEE EE AAT AERON 41 EON TONE eiae NE E RN ENE EE I AEN IAE EAEE 41 TOP GTO T TTE CO eE E AE EEE ON ENEE OE A T E 41 To set up a conference call using the Join soft key ccccccsssescccccseseccccseeseccecscsececssuessecessuenecesssunsessssaqens 41 FOO ocon erence Col nennir ENRETE EE A EAT A a A a 41 BERLE EAE PE A EEE E A E E E 42 Setting Up the voicemail pox Jor the Jirst UNC vices rec senccessviendacasasadedsiashuvarcensavsnictpastsacelelasieeiesaememeneareese 42 Retrieving messages from your Desk PHONE cccssseecccccneseccccneeseceenseesecescuunsecesuaunsecessauasecsssaunsecesaaanseeeeas 42 Retrieving mes
10. When you place a call on hold the caller will be presented with the standard phone system hold music or your custom hold music if you have uploaded hold music through the Control Panel ae During a call press 0 This will be indicated on the graphic display by the hold icon as the line indicator Alte Press i jagain or the Resume soft key to resume the call The active audio icon one of ae or E appears as the line indicator Multiple Calls on Hold RR If multiple calls are on hold use S and Y to switch between the calls then press the Resume soft key to retrieve the desired call Call Transfer You can transfer calls from your Desk Phone to another Desk Phone in your office or to any other phone number outside your office For example if you receive a call from a coworker in the office you can transfer that call to another coworker in the office or on his cellular phone outside the office A call can be transferred in one of three ways 35 Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call Attended transfer The parties are automatically connected to each other after you exit the conference To transfer a call 1
11. define which pickup group a specific phone belongs to Use the Admin Portal to modify Call Park Groups To answer a call within a specific pickup group 51 o_o Pick up your HPBX phone 2 Dial 97 Press the Dial soft key to speed up the process 3 The phone will answer the call in its pickup group that has been ringing the longest Call Recording The Call Recording feature allows you to record calls whenever you wish via the 80 command Call Recording comes in two flavors Automatic and On Demand Only On Demand recording may be initiated from the desk phone On Demand Call Recording On Demand call recording allows you to turn the recording of a conversation on and off at any time during a phone call To use On Demand call recording 1 Once making or answering a phone call once the call has been answered by both parties press 80 All parties in the call will hear a prompt that call recording has started 2 If enabled all parties of the call will also hear a beep tone every 15 seconds to indicate recording is still in progress 3 To manually end the call press 80 again All parties in the call will hear a prompt that recording has stopped 4 The call recording will also end if any of the following situations occur a The call is ended all parties hang up b The maximum call recording limit is reached c Your phone s maximum call recording storage limit is reached Once created the recorded phone conversation
12. no arrangement has been made with Vertical Communications or your supplier please contact the local authorities for further information Battery Disposal Information Defect or exhausted batteries should never be disposed of as municipal waste Return old batteries to the battery supplier a licensed battery dealer or a designated collection facility Do not incinerate batteries Regulatory Information Interference Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference ina 12 residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inte
13. polycom com support voice and enter Headset Compatibility List in the Knowledge Base text box or contact your system administrator To select a headset that supports electronic hookswitch 1 Press Menu 2 Select Settings gt Basic gt Preferences gt Headset gt Analog Headset Mode 3 Use the up or down to select your headset and press the Select soft key Analog Headset Mode 1 84 Regular Mode 2 O Jabra Mode 4 Press Menu or the Exit soft key repeatedly to return to the idle Ring Type You can select from the different ring types to have a different ring from your neighbor s phone To change the incoming ring to a desired sound eee 1 Press Menu 2 Select Settings gt Basic gt Ring Type 3 Using 4 and 7 Press the Play soft key to hear the selected ring type amp Ring Type 1 O Silent Ring 4 Press the Select soft key to change to the selected ring type a 5 Press Mew O repeatedly to return to the idle display Select the desired ring type If you configure your phone for silent ring press the ringing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker 57 Language Support Many languages are supported by the SoundPoint IP 32x 33x SIP phone To change the language ee Menu _ 1 Press 2 Select Settin
14. scroll through the list to find the contact 49 4 Press Vv to select the entry 16 James Deant6 12446 Edit New Delete 5 Press the Delete soft key The contact is deleted from the directory The next entry inthe directory appears 6 Press 4 repeatedly to return to the idle display Placing a Call to a Contact Placing Calls From the Contact Directory To place a call to a contact in the local contact directory 1 Press the Dir soft key 2 Select the local contact directory if it does not appear automatically by pressing N 3 Use A and Gg to scroll through the list to find the contact nk 4 Press Dia or lift the handset Searching For a Contact Searching the Contact Directory To search for a particular contact in the local contact directory 1 Press the Dir soft key 2 Select the local contact directory if it does not appear automatically by pressing Check key 3 Search for a contact using the dial pad The first time a dial pad key is pressed the first entry whose last name starts with a character that matches the first letter on the key 50 label will be retrieved The second key press repeats the process using the second letter on the key and so on For example to find the first directory entry whose last name starts with J press the 5 key once To find the first entry whose last name starts with R press the 7 key three times Inbound Caller ID Your phone will display t
15. the subject line and any message you wish to include 5 Select the delivery method Send a link to the voicemail message or sent the voicemail message as an attachment 6 Click the Send button when finished Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message Go to https cp serverdata net voice Enter your Desk Phone Number and PIN Click Login Select the Personal Info Tab at the top of the web page Select the Notification button Enter your email address in the space provided you may enter multiple email addresses 7 Select the Display Format what the email message looks like 8 Click Ok to save your changes on ee N gt To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person 43 individually Voicemail groups are created through your personal website 1 2 gt 4 mo 10 1 Once logged in select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number used when forwarding to a group through the phone Assign a Group Name Add an optional description Add members to the group one at a time by entering their name or phone number For each member you add determine if that person should be Administrator Able to make changes to the group Sender Able to send to th
16. the list where the first call is displayed in reverse video to indicate that it is currently selected A symbol to indidate whether the call was answered or missed il is shown for each entry in the incoming list Press the Callers soft key to view the Received Calls list Shown in the following figure 4 Received Calls 17 Lonce Boker 6 12 16 Bob Smith 6 1222 to view the Placed Calls list shown in the following figure 4 Placed Calls 1 James Dean 446523 16 Bob Smithi 5234466 To manage the listed calls e To return the call ii to return the call e To return to the previous menu LAN Press lt iJ e To store the contact to the local contact directory Press to select the entry then press the Save soft key 34 Press the Info soft key to see the call information The name is displayed Access the other information by using the Up and Down arrow keys e To delete the call from list 1 Press the Delete soft key A 2 Press Vepeatedly to return to the idle display Press the Right arrow key from the idle display to access the Placed Calls list Press the Down arrow key from the idle display to access the Received Calls list You can use these shortcuts while placing calls or performing transferring and conferencing functions You can manually clear the call lists They are automatically cleared when you restart the phone Call Hold To place a call on hold
17. will be stored within your desk phone s voicemail web interface To access your recordings 1 Navigate to http cp serverdata net voice 2 Log in with your phone number and voicemail PIN 3 Click on the Call Recordings tab to listen to and manage your recorded calls 52 Extension Set Up options Forward Incoming Calls Your Desk Phone supports three types of call forwarding Forward all calls Forwards all calls to the phone number of extension of your choice Forward when busy Forwards all calls to voicemail when your phone is busy and cannot be changed Forward when unanswered Forwards calls to voicemail when your phone is not answered and cannot be changed Enable All Call Forwarding 2 Select Features and press the QO 1 Press the Menu button 3 Scroll to Forward and press the QO 4 At Always and press the O 5 At Contact press the 1 time then press the Check button on Disabled 7 Press the OK soft key under Enabled 6 Press button 1 time 8 Press the Up Arrow 1 time to Forward then press the 9 Enter the Telephone Number to forward calls to then press the OK soft key 10 Press Q the Left Arrow button 1 time 11 Press the Yes soft key under Save Disable Call Forwarding 1 Press the Menu button 2 Select Features and press the Check button 53 Scroll to Forward and press the Check button Select Always and press the Check button At Contact press the Check button
18. 2 Repeat steps 4 to 8 to change the Ring Type and Divert Contact if desired These fields may be left blank 47 For more information on diverting contacts refer to Diverting Calls on page Diverting Calls 13 Repeat steps 4 to 8 to change the Auto Reject Auto Divert oS ie oy Use lt V f P or Alto switch between Enabled and Disabled settings For more information on setting the Auto Reject field refer to Rejecting Calls on page Rejecting Calls 14 Press 4 to end contact s data entry Cont irmation Sgwe Directory cancel Resume tee 15 Press the Yes or Cancel soft keys to accept or cancel changes 16 Press lt repeatedly to return to the idle display Adding Contacts From Call Lists To add a contact to the local contact directory from a call list 1 Do one of the following steps a Press the Callers soft key to view the Received Calls list eaa pia b Press to view the Placed Calls list 2 Use and to scroll through the list to find the contact 3 Press Q to select the entry G Placed Colls 17 Bob Smith 5551234 Delete Info Sove 4 Optional Press the Info soft key The name is displayed The number time and date when the call started and call duration are accessible through use of 5 Optional Press repeatedly to select the phone number PPP PSS PSS ASSP SPATS HPAP TA PPS HSSPHHPC RPE Hee RE Bob Smith 6 Press the Save soft key to save the contact in th
19. 46 Managing CONTACES ccsscccssccnsccnseccasecseecnseeeseeeeeeeeeeeeseeeseeeeeaeeseeeseeesaeeeseeseeseaaessaeesassauesaassuasssaesaessaeeses 47 To add a contact to the local contact directory from acall list cccccssesccccccssessecccceesseccssaseeceseaesesesseaees 49 To edit a contact in the local contact directory ccccsssscccsseecccasecccaseccscusccssuseecsaseessuecsssunecssaseessaaases 50 To delete a contact from the local contact CiPCCtOIY cssesccccssseseccccnsnseccccsnesscesssaussecesauensessssaunsessssaaees 50 To search for a particular contact in the local contact directory ccccccseeseccseseccceesececeeeesesesececsesesesenses 51 MPOT Ge al B E nearer rene are BoeeE re tee ONE Site Denne te E Neer Ey enn atrr eer neste tre ene ter tee mere tena 52 DCCC CO PGI 2 PI AE A E T A A E E A E A O E 52 COE 610 0 O aE A A E N O EAA A AE E 52 EXECIISION SCID OP ONS e a E A T E E E E E N E NN 53 Enable All Cal FOrWwardiN G siriiesirinnenerisineens inent iCE atisa NNE SEUEN EENAA ET EOL EEA EAEE REENE EAEE EAE 53 Disable Call Forwarding scccccsesccccseseccsesccsnsuseccnaueecsaneessaeneessaeesssaeessauneessausecssaueessaueessausessuaeessaaeeeas 53 POO IIS U gags ar ceases are ie stesso spt aa aie or AE aiee on neva eed a em se vata E EEN E ae 55 Features gt DO NOt disturb again ccccsecccescccneseeceeecceuscccesesseseecenecsescscusesseneesenectssessusessesestenesseeessesesseges 55 TO CONPIGUIC the TING and CO
20. 5 The following options are available through the keypad o 4 Replay message Delete message 5 Confirm deletion Mark message as new Only used when listening to old messages 5 Go to next message Forward message 7 Go to previous message a User Oplions Change PIN record greeting Place a call s Return the call 4 Hear the return number S Skip to old messages 7 z Go back to beginning of messages o Help 41 Retrieving messages when you are away from the office 1 Dial your Desk Phone and allow it to ring 2 2 When your voicemail greeting begins to play enter your PIN over your greeting Returning a Call 1 While listening to a message or after listening to a message press 9 to call that person back 2 You may return to your voicemail box WITHOUT calling back in by pressing after talking to the person you called back Change your Voicemail PIN Press the Msgs soft key Press the CONNCT soft key Enter your PIN when prompted Press 8 for User Options Press 7 to change your PIN Enter the new 6 to 10 digit PIN when prompted 0 o S w n a Record a Personal Greeting via the Phone h Press the Msgs soft key 2 Press the CONNCT soft key or dial the phone s phone number 3 Enter your PIN when prompted or enter your PIN over the greeting Select 8 for User Options 5 Select 1 to record your Unavailable Greeting Follow the instructions Forward Voice
21. At Enabled press the Check button Press the Left Arrow button 1 time Press the OK soft key under Disabled Press the Left Arrow 1 time OO NOOSA Y 0 Press the Yes soft key under Save Do Not Disturb A Desk Phone can be set to Do Not Disturb DND When a phone is set to DND any internal or external call will immediately route to that phone s voicemail box without ringing the phone Set DND TTT lt gt Press Men _ and then select Features gt Do not disturb to prevent the phone from ringing on incoming calls A flashing icon and text on the graphic display indicates that Do Not Disturb is on Calls received while Do Not Disturb is enabled are logged in the Missed Calls list Disable DND p To disable Do Not Disturb press Menu and then select Features gt Do not disturb again Appearance of Time and Date The time and date appears on the graphic display of the Polycom 2 Line Desk Phone You have control over the format of the time and date display and can turn the display of time and date off The default time and date format appears in the following figure 54 DARPA APPLE A EEA Newall Callers Dir To configure the time and date 1 Press Menu 2 Select Settings gt Basic gt Preferences gt Time amp Date 3 Select from Clock Date Clock Time Clock Order or Enable Disable 4 Scroll through the options under each of these selections using the and 5 Press Q to c
22. Eel cccccccsseseeccecneeecccsnseececaueseecsssauseccsssaasseeeeees 59 TOG GAO e E E A E A T osuacenectaac a iwerced 59 Viewing a List of your Phone Numbers and Extensions sccccccsseeeececsasseccccaessecessuusecessaauseesessauesessesaaees 60 Moving a Stand Alone PHONE cccsscccccseeeccsneeccssussccsausecssuesecsausecssaueecssunecssausesssausessauneessaussessuaeessaunsessges 60 NOT eee E E E EE A T EE E enema gees uae ee eeeene eee 60 MOVING A SNOred LINC PRONE rrian e oeni E a EO OOE NTE ROT T 60 Changing the Extension Number Of a Phone cccccsssesccccnsesseccccnueseccccauseecesscunsecssaauneecssaaussecsssauesecsssaunsees 61 Changing the Display Name of a Phone sasesics cece vceacusvccdusducacaausuessteeiiansecteasaciatedavdasehesstiadedes accosted auiaesaree 61 chango the Me zone OF G PINON orreri aerea in TAE E ee OO 61 Changing the Outbound Caller ID of a PhOne cccccsssescccsnsesseccccnussecccccuesecesacuneeceesuunsecessuusecsssaunsecessaansees 61 Changing the Failover Routing Of a Phone scccccssesseccenneesccsscnussecescnuesecsssaueecsssauneeesssausecessauasecessaaasees 62 Viewing Call History Tor PhONe nroreiinrreirieiiipnneinas anientar NE NEEE NEA ONEEN U AEEA NaN 62 Control Panel Additional Features sccccccsseeeccsnsecccaseccaseseccausecssausecssueessauneeesauseessueessauseessaesssaaaeeess 62 1 Introduction Congratulations on purchasing the Hosted PBX phone system and service You will now be
23. LE sa sicascciasennesdadesaadeeancaataasociastaaenasditnecaud iiaa a i i i 56 OPPO CONTASI iiir i nE EE E AE E E A EE A NEE A eee 56 Pean e M MOY MOU eE TE E T ET E este 57 To permanently enable the Headset Memory MOe ssesccccssseseecccscessecccseseecesaauseessssuseesssauneessssanees 57 3 Toactvate Headset Memory MIO GC ssiiainessncccsadseuaduestensassdaunagaedinnietsadaumabnedissoquadaabvaiaedancotiadeusabeodindoriadeaneet 57 VC GEOG HOOKS WI C reiri sawn potas conch EEEE E EE 57 To select a headset that supports electronic hookswitch cccceeeecceeccceseeceseccensceceseesesecseuseseesessenesseeees 56 POO TV OC since ea A AAN O E ON BEEN AE OAE E EE E AE AAE EAA 56 BOMOUOG CSU DION rerien irere ine N E IE ANEA EN OEA I EAE 57 To change TRC NGN GUAGE ivasanvesicnstunctesassansivncdaainnsieceuatarstoeasansyendeansVecsnnerlsuetanelapocdaisinedsetesseeesnaeeestaieetaannetext 57 Di goa 61 0 GY BS 40 6 ketene CR ee A E Pane eee DROME EDP ete nen ene eee ee ree eee eee 57 To change the directory search parameter cccccssscccnseseccnsuscccsseccsasecssuusecsauuecssaunecsscusessauesessauseessaages 57 Mung the MITOPNONE saz tas saci atate seas gstcdvactyaces T cots iegoesdanos ea EAEE es 58 Adjusting the VOLUME ccccseecccsseecccssseccauseccsunsecsasecssaeeessuseeseauseeesauecsaaaecesauseessausessauecssausesssausessaaeeeas 58 ADMINISTRATOR FUNCTIONS rreren aa A AEON AOAO OEN 59 Making Changes through the Web based Control PON
24. ON R 15 PEE O E r E E E EE E dae EE NA T EEN ET 15 AAT N ING oerien eo eE ERENNERT EEEE 15 BOSIECREGUNCMENTS oopa aee ra EE E OER AO TARE Peete ee try A OEE 16 GETTING TO KNOW YOUR HOSTED PBX SYSTEM ssssssossssssscssessoseoseossossoseoseosessessossoseoseossossossoseo 17 Before you Begin Your Installation cccccccssseesececnneesecccsseseccscsuseeseusuuseeessssuseesssauueesessuansecsssaenseesssaaasees 17 Assigning Extension Numbers and Phone Numbers tO PAONES 11ccccseeeccnaescecsaeseccsesessaesesssaesessaenseees 19 INSTALLING YOUR HOSTED PBX PHONE SYSTEM ssessssessssecsesessesecsssecscsecscsecessecscsececsecscsecessecessee 20 SUCHIN Desk PRONES sariren r or a n o E EN EE E E meee eas 20 Option 1 Connect Desk Phones using your existing data NETWOFK cccsseseccccnesececesenessecsscaeesecesaaeasees 21 Option 2 Connect Desk phones using your existing data network then connect the phones to your COMPU ET aa e E A E er er ey 21 Option 3 Connect phones wirelessly within 40 using the Wireless Adapter ccccsesececsesececeeseseeseeeeens 21 O O a E E E E E E E te aa 22 ig ge AE E AE EE E E A E A E AE N TE E E 23 To attoch the base GS a desk MOUNT srirnscrirrisiii ns annann ar EENEN EAEE EEEREN 23 To attach the base as a wall mount cssesccceccsessececcseeeececcausecssasensecessauseecsssauusecessaunsecessauaeecsssaunseesssaees 24 Ac ING TNE SEVICE pire aed e EE EENE TA ATTA AOE OET 25 USING YOUR HOSTED PBX PH
25. ONE SYSTEM ecnssccssscnvasnsseevenesanevanssavevensvevsnesteeesnanccsvensetonvesesnovvaneseubenses 26 ve OSTO O a A A enact Gace E A EE O E eo E 26 EEE CO E AEA tee E E E EN E E E E E A E E E E E 26 Polycom 2 LINC Desk PRODE cisseousevecnsacinaeaecasiensdagonsneaseaan e ET SEERE EOS oe 26 Desk Phone Basic Call Features cccccsseeccssseseccnsnseccasuseccsusecccasecssueesssuuecesauseessausessauneessaussessausessaaneeess 29 ANNET CO oE AE E E A EO A E E 29 Answering When Not in Another Call cccccsssscccccsnescecccceesseccccceseeccssussecessuneesessuseecessuuseessssuensesssauanagees 29 To answer a call using the handset sseeccceccsaeseececcneseececceuseecsssaunsecessauseecssauunsecessauneecsssaunseesssauseesssaees 29 To answer a call using Hands Free Speakerphone mode cccccssesecccennesseccssnesecescassecesaaensecessausesessaaees 29 To answer a call using the headset 00nnnnnonnnnenennesennessenessenesseresseresseresseressereseeressereseeresrereseereseeresees 29 Handing MuUltibIe CONS cirrosi raanei rinsi AEE NTA TE EERE E E EE 30 Answering When in Another Call cccccssecccccsssscccsnseccssuscccsunsessauseessausecssunecssausecesausesssansessausesssaesessagaeeeas 30 Managino mcomiNhg COWS seirinin arren E E TEE EEE RE E TE E ERNE 30 PROC CENVG CON Soo ste E testa AEE E desis E E E a ganee manatee 30 DIV OT ENA CGS E E E NEE ATE ENE AE E EE AAE ETE E E EA 31 EGG COI ie a E T E AA EE OE AOT OO A TE EA OTO 32 POCO
26. V 650mAh Li ion Do not use any other type since this may present a risk of leakage fire explosion or other hazardous situation For battery replacement or removal please remove the battery cover of the handset Never disassemble customize or short circuit batteries Do not place battery in fire or heat the battery Charge the battery or handset only in combination with CP2002 Charger and the SALOM SSW 1444US adapter that comes with the product Sensitive Electronic Environment Any radio based equipment can potentially cause interference with other equipment and can be interfered from other equipment This also applies for DECT equipment However due to the very low transmission power level the chances for interference are very small Research proves that operational DECT phones normally don t influence electronic equipment however some precautions must be taken into account for sensitive electronic equipment e g sensitive laboratory equipment When DECT phones operate in straight nearness of sensitive electronic equipment incidental influence can appear You are advised not to place the DECT phone on or close less than 10cm to this kind of equipment even in standby mode Please also use the other documentation supplied with the various parts of your telephone system Product Disposal Information Disposal of electrical and electronic products in countries outside the European Union should be done in line with the local regulations If
27. able to share your phone connection between fixed amp wireless handsets and across multiple locations using the latest in Voice over IP services This User Guide will show you how to setup and use your new Hosted PBX phone system and service IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND DESKPHONES Conformance This equipment is designed for use in the United States This equipment complies with the following standards FCC Part 15 Subparts B C D FCC Part 68 UL60950 Analog extension ports TNV3 CO port TNV3 ADSL port TNV3 Power fail port TNV3 LAN WAN ports SELV Important Safety instructions The following safety information is reprinted from IEC60950 e When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following e Read and understand all instructions e Follow all warnings and instructions marked on the product e Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning e Do not use this product near water for example in a wet basement e Do not place this product on an unstable cart stand or table The product can fall causing serious damage to the product e Slots and openings in the cabinet and the back or bottom are provided for ventilation to protect it from overheating th
28. acket with their corresponding holes in the phone 23 3 Snap them together to lock the bracket to the phone To attach the base as a wall mount 1 Place all cords in the recessed area below the modular jacks 2 On the back of the phone remove the key located behind the hook switch and reposition it so that the end tab at a 450 angle is facing up 24 3 Using wall anchors not included fasten the base stand with the mounting tab facing up 4 Align the base stand tabs with their corresponding insertion points on the phone and then snap the phone into place as shown Activating the Service Before you can make or receive calls you need to activate your phone line s This also activates the billing for your phone line s To activate your phone line s 1 Go to https cp serverdata net and enter your Control Panel login name and password 2 Onthe 1st screen click Activate Phone Lines button 25 Youp phone line s you wil be able to begin using P ae following ra ieee SN m Z ater or the wireless adapters a Adapte Adapt NOTE You will activate all of your lines at once so if there is no Activate Lines button then you have already activated the lines 4 Using Your Hosted PBX phone system System Description e The Hosted PBX phone system supports up to 100 phones e You can have as few as one phone at an address e Through your Cont
29. d to emphasize important points Special messages This document uses the following icons to draw your attention to specific instructions or explanations 4 Provides clarifying or non essential information on the current Note topic 2 Explains terms or acronyms that may be unfamiliar to many Definition readers These terms are also included in the Glossary A Provides messages of high importance including messages relating to personal safety or system integrity WARNING 15 Basic Requirements The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office Where you don t have data wiring you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly In order to use all the features of the Hosted PBX phone system and service you must have the following e Broadband Internet access e At least one free port on your router or modem router e Your router must be set to DHCP 16 2 Getting to know your Hosted PBX system Before you Begin Your Installation The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office Where you don t have data wiring you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly In order to begin using your new phone system and service you need to perfor
30. desired number using the dial pad OR With the handset on hook dial the desired number using the dialpad To place a call using the headset Do one of the following steps 1 With the optional headset connected press or the NewCall soft obtain dial tone 2 Press lQ i ress Ne 3 Dial the desired number using the dial pad 4 With the optional headset connected dial the desired number using the dial pad OR lan a F i 1 Press SN You will hear a dial tone 2 Enter the desired number To place a call using the Dial key Do one of the following steps 1 Press the Callers soft key to view the Receive Call list 2 Press Dial ___3to view the Placed Call list OR 1 Use A and A to scroll through the list to find the contact S V g 2 Press pial to complete the call 33 You do NOT need to dial 9 to make a phone call Managing Call Lists A list of up to four current calls is maintained You can scroll ae through this list using the A and v Calls are ordered using the following priorities active alerting then held Calls with the same priorities are ordered oldest first If there are no current calls this list is empty Local lists of incoming both missed and received calls and outgoing also known as placed calls is maintained by the phone up to 99 for each list The initial view of both lists shows the list title and the first two calls in
31. e local contact directory 48 7 Press D LRREHREERECHEK KEE FAG HKALE DKEHAHKLKEHTTAET HEHEHE Deon James 3 1 244244 repeatedly to return to the idle display 5 Press the Save soft key to save the contact in the local contact directory Entry saved appears on the graphic display Only the first name last name and phone number are saved lf the contact already exists in the contact directory Entry already exists appears 6 Press 9 repeatedly to return to the idle display Editing Contacts To edit a contact in the local contact directory 1 Press the Dir soft key 2 Select the local contact directory if it does not appear automatically by pressing the check key 3 Use arrows up and down to scroll through the list to find the contact 4 Use arrows up and down to scroll through the fields then press Check key to make the desired changes The Ok soft key is not displayed until a change has been made The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected see step 3 O nD end of the item respectively Press Oo move to the next field Press and to place the cursor either at the beginning or Deleting Contacts To delete a contact from the local contact directory 1 Press the Dir soft key 2 Select the local contact directory if it does not appear automatically by Q pressing 3 Use A and to
32. e states the state public utility commission public service commission or corporation commission must give prior approval of connection Data Equipment The table below shows which jacks are associated with which modes of operation Mode of Operation USOC Jack Permissive RJ11C Systems Facility Interface Codes FIC Service Order Codes SOC USOC Jack Codes and Ringer Equivalence Numbers REN are shown in the table below for each port where applicable FIC rine tfoase oo rstic loB rine 2 oase oov pute 01B Line 3fozLs2 oov RINC 0 1B Phone 0 1B Automatic Dialers WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evenings Toll Restriction and Least Cost Routing Equipment The software contained in Hosted PBX phone system to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service Failure to upgrade the premises systems or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer s employees from gaining access to the network and to these codes Equal Access Requirements This equipment is capable of providing users access to interstate providers of operator
33. ecommended that the customer install an AC surge arrester in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local strikes of lightening and other electrical surges This product is manufactured for Vertical Communications Inc Copyright 2009 All rights reserved Any copying or reproduction of the product or its associated user manual is strictly prohibited The content of this document is subject to change without prior notice Consumer Information 1 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US T7HCT8010 If requested this number must be provided to the telephone company 2 An applicable certification jacks Universal Service Order Codes USOC for the equipment is provided i e RJ11C in the packaging with each piece of approved terminal equipment 3 A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA 4 The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be c
34. eed dial index To dial a contact associated with a speed dial index 1 Enter the speed dial index followed by the key using the dial pad 2 Press Dial or pick up the handset Or 3 The Speed Dial list can be accessed by ee 7 Menu 1 Pressing 2 Selecting Features gt Speed Dial or by pressing the Up arrow key from the idle screen When a new entry is added to the Contact Directory itis automatically assigned the next available speed dial index and the new entry appears at the bottom of the Speed Dial list Assigning New Speed Dial Indexes To add or edit a speed dial index for an existing contact 1 Press the Dir soft key 45 E a ay e gt 3 Press to select the entry 16 Jlomes Deant 12446 2 Edit Mew Delete Use and to scroll through the list to find the contact 4 Press the Edit soft key 5 Press repeatedly until the speed dial index appears 6 Press to select the speed dial index for edit 7 Doone of the following steps Enter the next available speed dial index Delete the existing speed dial index by using the Backspace soft key and then enter a new speed dial index 8 Press the Ok or Cancel soft keys to accept or cancel changes POR 9 Press lt repeatedly to return to the idle display Managing Contacts You can enter 99 contacts in your phone s local contact directory You can dial or search for a contact in this directory You may beYo
35. ertain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company 10 Additional FCC Information il Te If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Should you experience trouble with this equipment please contact your Service Provider for repair or warranty information If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Please follow instructions for repairing if any e g battery replacement section otherwise do not alternate or repair any parts of device except specified Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information
36. ese 5 openings must not be blocked or covered This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided e This product should be operated only from the type of power source indicated in the manual If you are not sure of the type of power source to your building consult your dealer or local Power Company e The power socket outlet must be located near the product and must be easily accessible to allow plugging unplugging e Do not allow anything to rest on the power cord Do not locate this product where persons walking on it will abuse the cord e Do not use an extension cord with this product s AC power cord The AC outlet for this product should not be used for any other electrical equipment e Never push objects of any kind into this product through cabinetslots as they can touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product e To reduce the risk of electric shock do not disassemble this product but take it to a qualified serviceman when some service or repair work is required Opening or removing covers can expose you to dangerous voltages or other risks Incorrect re assembly can cause electric shock when the product is subsequently used e Unplug this product from the wall outlet and refer servicing to qual
37. existing router e You may connect Desk Phones to any data wall jack on your existing network e You may connect a Desk Phone to a wall jack or router then connect a PC to the Desk Phone 1 Assemble the Desk Phones Use the included coiled handset cord and connect one end into the base of the handset and the other end into the handset port on the side of the phone beled there is a handset port anda headset port BOWER nee oo tt Mm J 24V OC LAN PE HANDSET 2 Connect the Desk Phone For your convenience you have four options to connect your Desk Phones You may use any or all of them 20 Option 1 Connect Desk Phones using your existing data network Use the included phone cord 7g connect one end into the port on the back of the phone labeled and connect the other end into any data port on your network router switch or wall jack wo tt mY PC HANDSET To your router or wall jack Option 2 Connect Desk phones using your existing data network then connect the phones to your computer If you already have a computer using a wall data jack or router switch port unplug the computer from the network then connect the phone using the steps in Option 1 Plug your computer into the port on the back of the phone labeled GJ LAN 4ANDSET To your router or wall jack To your PC Option 3 Connect phones wirelessly within 40 using the Wireless Adapter Installing Wireless Transmitter The wireless ada
38. gs gt Basic gt Preferences gt Language Scroll through the list of available languages 3 1 Lanquage 1 2 d English internal O Danish Denmark QO 4 Press to confirm your choice Text that appears on the graphic display will change to the language of your choice 5 Press dle display 8 repeatedly to return to the Directory Search You can configure how the search of the local contact directory is performed The local contact directory can be searched by first name or last name To change the directory search parameter E Menu 1 Press 6 Select Settings gt Basic gt Preferences gt Directory search gt Preferences 2 Time amp Dote 3 Directory Search 1 Using 4 and Select the directory search parameter Last name is the default directory search parameter 58 q Directory Search 1 SBy last name 2 OBy first name 2 Press Check key to select your choice 3 Press the Yes or Cancel soft keys to accept or cancel changes Depending on the size of your local contact directory the reconfiguration may take a few minutes The phone will restart to set the new directory search mode if you pressed the Yes soft key Muting the Microphone During a call press The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Hand
39. he phone number and name of the caller if available This information is displayed on the LCD screen as the call comes in Directed Call Pickup Directed Call Pickup allows you to answer a phone call which is ringing at another phone in your organization There are three types of Directed Call Pickup e Directed Pickup allows you to answer a call ringing at a specific extension e Any Call Pickup allows you to answer any call ringing anywhere in your organization e Group Pickup allows you to answer a call ringing a specific group of extensions Directed Pickup Directed Pickup allows you to answer a call that is ringing at a specific extension To use Directed Pickup when a specific extension begins to ring 1 Pick up your HPBX phone 2 Dial 95 the 3 digit extension of the phone you wish to answer i e 95 100 Press the Dial soft key to speed up the process 3 Your phone will immediately answer the call Any Call Pickup Any Call Pickup allows you to answer a call that is ringing anywhere within your organization even at other physical addresses To use Any Call Pickup 1 Pick up your HPBX phone 2 Dial 96 Press the Dial soft key to speed up the process 3 Your phone will answer the phone call that has been ringing the longest within your organization Group Pickup Group Pickup allows you to answer a call ringing a phone within a specific group of phones Your company s Call Park Groups are used to
40. hone line may result in the devices not ringing in response to an incoming call Typically the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local Telephone Company If this system causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The Telephone Company may make changes to it s facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service If the equipment is causing harm to the telephone network the Telephone Company may request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment is hearing aid compatible Customer Owned Coin Credit Card Phones To comply with state tariffs the Teleohone Company must be given notification prior to connection In som
41. ified service personnel under the following conditions When the power supply cord or plug is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls can result in damage and will often require extensive work by a qualified technician to restore the product to normal operation lf the product has been dropped or the cabinet has been damaged If the product exhibits a distinct change in performance e Avoid using a telephone during an electrical storm There canbe a remote risk of electric shock from lightning e Do not use the telephone to report a gas leak in the vicinity of the leak CAUTION Use only 26 AWG line cord or larger for Central Office line connections FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA A FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See Installation Instructions for details The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telep
42. ill only notify phones not in use or not set to DND To group specific phones so only they receive specific Paging calls login to the Control Panel and click the Groups Tab then select Paging Groups Initiating a Page 1 Either pick up the handset or uses the speaker phone 2 Dial the Paging Group 9100 is the Standard Paging Group for all phones 3 WAIT FOR THE TONE before speaking 38 4 Make your announcement which will be heard on all phones except phones set to DND or phones in use 5 Hang up the phone when finished Answering a Page 1 Either pick up the handset or uses the speaker phone 2 Press the Answer soft key on the phone display 3 Talk directly back to the person who initiated the page Rejecting a Page 1 To ignore a page press the Reject button NOTE If you have a call parked or on hold either use the down arrow pick up the handset or press the speaker phone key before dialing the paging group number Forwarding Incoming Calls You can configure your phone so that all incoming calls are forwarded to another party known as static forwarding You can choose to e Forward all calls e Forward calls when your phone is busy e Forward call when you do not answer your phone To enable call forwarding to another party 1 Press Menu and select Features gt Forward 2 2Using A and select the forwarding type you want to change and then press Vv The options are e Always
43. ironment general population exposure limits specified in ANSI IEEE Std C95 1 1992 and had been tested in accordance with the measurement procedures specified in FCC OET Bulletin 65 Supplement C 2001 and IEEE 1528 2003 CAUTION To maintain the compliance with the FCC s RF exposure guideline place the base unit at least 20 cm from nearby persons For body worn operation this handset has also been tested and meets the FCC RF exposure guideline when used with the Vertical belt clip supplied for this product Use of other accessories may not ensure compliance with FCC RF exposure guidelines Hearing Aid Compatibility HAC VC 13 This handset meets the FCC standard for Hearing Aid Compatibility FCC Identifier Name of Grantee Date Granted Grant Number Equipment Class Notes FCC Rule Parts Frequency Range UL Identifier Date Granted 14 ELIRTX3080 RTX America Inc 9 23 05 R0508295 4 Part 15 Unlicensed PCS portable Tx held to ear RTX3080 32 15D 1921 54 1928 45MHz E253011 A4 UL 1 11 15 05 Using this Document Notational conventions Acronyms are defined the first time they appear in the text The term LAN refers to a group of Ethernet connected computers at one site Typographical conventions ltalic text is used for items you select from menus and drop down lists and the names of displayed web pages Bold text is used for text strings that you type when prompted by the program an
44. is group Recipient Able to receive messages sent to this group Click the Add button Repeat step 7 through 9 as necessary to add all of the members Click the Save button Change the Amount of Time Before Voicemail Picks Up Your Voicemail box is programmed to take messages when you can t answer your phone If you want the phone to ring more or less times YOU mav chanae this setting 1 w Press Menu Jana select Features gt Forward Using A and select the forwarding type you want to change and then press The optionsare e Always For all incoming calls e No Answer Once all options to accept calls have been taken e Busy When you are already in a call Select No Answer Use the down arrow and scroll down to below Forward After Rings Press Q Use the keypad to enter a new number of rings one ringis approximately 4seconds Press the OK softkey Additional Call Features 44 Redial The Redial function places a call to the last number dialed To use the Redial function 1 With the handset on the hook press the Redial soft key Mute The mute feature allows you to hear the other party but they cannot hear you To mute the handset or speakerphone during a call 1 Press the mute OF The Mute key will light to indicate that the microphone has been muted Press the mute key again to re enable the microphone Speed Dial list For other frequently used numbers you can associate them with a sp
45. l on hold you can only retrieve the held call from the phone that put the call on hold With Call Park you can put a call on hold and pick it up from ANY phone within the same Call Park Group Through the Control Panel Call Park Groups can be creates so specific groups of phones can park calls for each other If you do not create specific Call Park Groups all phones are automatically assigned to the Standard Call Park Group To create a Call Park Group which allows specific phone to park calls for each other login to the Control Panel and click the Groups Tab then select Call Park Groups To Park a Call 1 While on a call press the More soft key 2 Press the Park soft key 3 The phone will respond with a voice prompt such as Call Parked on 9001 The caller will hear hold music 4 To pickup the parked call anyone on any phone may dial the park number 9001 in this example to be connected with the caller When a call is parked on a phone one of the lines on that phone is used until the call is picked up by another phone Paging Intercom To page to all phones Paging allows you to speak to all phones at the same time through their soeaker phone If you pick up the handset during a page you will hear the message in the handset Paging is used to make announcements such as Jim you have a visitor in the lobby or to let people Know about a parked call such as Susan you have a call waiting on Park 2 Paging w
46. m the following steps 2 3 4 Make sure you have received all of your phones and optional equipment Go to https cp serverdata net Enter your login name and password to the Control Panel Activate your phone lines Install your phones and optional equipment You have several options regarding how to setup your new phone system How you choose to install your phone system will depend on your existing data network and the phones and optional equipment you have purchased The diagrams below describes options for setting up the phone system Standard Setup Options This diagram depicts your setup options By purchasing the optional Wireless Transmitter and Wireless Adapters you may also connect Desk Phones wirelessly Modem ISP Data Network Fax Adapter Fax Machine 4 Connect phones wirelessly within 40 feet using the wireless adapter Wireless g Transmitter BB B 1 Connect phones 2 Connect phones 3 Connect phones using your exisiting to your existing using your existing data network then connect your router data network computer to your phone 17 Cordless Phones This diagram depicts the setup options for Cordless Phones Cordless phones can be used in conjunction with Desk Phones or they can be installed stand alone Broadband Internet Router Switch Modem 3 Connect the cordless transmitter to J k your optional phone system Base Unit 1 Connect the cordless
47. mail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes 1 Once logged in to your voicemail box press 1 to listen to your message s 2 Press 6 at anytime while listening to the message to for after the message 3 Press 1 to forward the message 4 Enter the phone number extension number or group number to receive the message 5 Record an introduction to the message 6 Touch to send the message Logging into your Voicemail Box via the Web 1 Go to http cp serverdata net voice 2 Enter your Desk Phone Number and PIN 42 3 Click Login Retrieving messages via the Web 1 Once logged in click the Play button associated with the voicemail message you wish to listen to 2 The voicemail message will play through your speakers Forward Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another voicemail once logged into the personal website Voicemail messages may be forwarded via email to anyone or forwarded directly into another person s voicemail box providing they are in your company and have a Hosted PBX phone 1 Once logged in click the Forward button associated with the voicemail message you wish to forward 2 Enter one or more email address or one or more Hosted PBX phone numbers 3 Click the Continue button 4 If you have entered email address fill in your email address
48. na e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help RF Radiation Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 8 inches 20 centimeters between the radiator and your body This transmitter must not be co located or operated in conjunction with any other antenna or transmitter Modifications Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment There are no user serviceable parts or adjustments inside this equipment please do not open the equipment case IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR VERTICAL CORDLESS TRANSMITTER AND CORDLESS PHONES FCC Information This equipment complies with Part 15 of the FCC rules and Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA Located on the equipment is a label that contains among other information the FCC registration number and the ringer equivalence number REN If requested this information must be provided to the telephone company The REN is used to determine the number of devices which ma
49. number of any phone or swap the extension numbers of two phones To change an extension number 1 Enter the new number in the required field 2 Click the Save button Note You may change the extension number to any other unused 3 digit number between 100 and 899 excluding 311 411 511 611 711 and 811 Changing the Display Name of a Phone By default phones do not have display names When you call from one phone to another phone within the phone system the display name is shown on the screen of the called phone so that person knows who is calling To add a display name to a phone 1 Enter the name in the required fields 2 Click the Save button Changing the Time Zone of a Phone Each Stand Alone phone can have a different Time Zone All shared line phones share the same Time Zone The Time Zone controls the time displayed on the phone screen andthe time stamp on the phone s call log To change the Time Zone 1 Select a new Time Zone from the list 2 Click the Save button Changing the Outbound Caller ID of a Phone The Outbound Caller ID is the phone number that is presented to other phones when you place a call from a phone Each phone can have a unique Outbound Caller ID all phones can have the same Outbound Caller ID or you can choose any Outbound Caller ID for any phone To change the Outbound Caller ID 1 Select between 62 e The phone number assigned to the phone e Any other phone number assigned t
50. o your company e Block Outbound Caller ID from the phone 2 Click the Save button Note Changes to the Outbound Caller ID may take up 10 minutes to process Note Changing the Failover Routing of a Phone Failover Routing allows the phone to be automatically forwarded to another phone number in the event of a phone network power or local network outage To change the Failover Routing 1 Select between e Sending calls to the phone s voicemail box e Any other phone number such as a cell phonez Click the Save button Viewing Call History for a Phone Use this page to view all inbound and outbound calls for this Phone Select the timeframe and method of viewing by clicking the month within the appropriate column e View Will display your call history within your browser window e Downloadable File Will provide a CSV downloadable file that you may load into spreadsheet programs Control Panel Additional Features For the following features please refer to the Control Panel Reference Guide e Viewing a list of your phone lines e Viewing a list of all your phone equipment e Using your own Hold Music e Creating Call Park Groups e Creating Paging Groups e Creating company wide Voicemail Distribution Groups e Viewing your invoice e Viewing and changing your credit card information e Viewing your Order History 63
51. onfirm your choice For example the following figure shows Clock Time 4 Clock Time 1024 2 i 12 AMFI eaaa R Mew Q 6 Press or repeatedly to return to the idle display Display Contrast To adjust the contrast on the display to a comfortable level ee 1 Press Menu 2 Select Settings gt Basic gt Contrast 3 Press the Up or Down soft keys to increase or decrease the display contrast q LOMTPOST mo 55 4 Press the Save soft key to accept changes or 8 to cancel changes 5 Press e to return to the idle display Headset Memory Mode This feature is especially useful for permanent or full time headset users To permanently enable the Headset Memory Mode p Menu 1 Press 2 Select a gt Basic gt Preferences gt Headset gt Headset Memory 3 Use the or to select Enabled 4 Press to confirm your choice 4 Headzet Mernory Mlo 1 O Disabled 2 4 Enabled Mew J 5 Press or repeatedly to return to the idle display Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode Press Handset button twice Pressing Line 1 or Answer soft key to receive a call will now connect to the your headset automatically Electronic Hookswitch This feature enables electronic hookswitch support For information on supported headsets to provide electronic hookswitch features for placing answering and ending calls go to www
52. ory for any phone e Quickly log in to other services such as your Auto Attendant or Conferencing Number e View your pending and filled orders Logging In In order to use the features of the Control Panel first you must log in to the website You should have received an email from us with a link to a web page that helps you create your User Name and Password 1 Go to https cp serverdata net 2 Enter your User Name in the first field 3 Enter your Password in the second field 4 Click the LOGIN button 60 Viewing a List of your Phone Numbers and Extensions To view a list of all phone numbers and extensions click the Numbers amp Extensions tab within the Control Panel You will be presented with a sortable table displaying all phone numbers extensions equipment and services To view detailed information or make a change to a phone piece of equipment or service click the associated Edit button Moving a Stand Alone Phone A Stand Alone Phone is a phone that is not associated with an optional Base Unit You may move any Stand Alone Phone toa new address providing the address is within our coverage area Before moving the phone 1 Click the Edit button associated with the phone you wish to move 2 Select the 911 Address tab 3 Enter the new address in the address fields provided 4 Wait for the web page to confirm that the address is within our coverage area 5 Unplug the phone and move it to the new location ji Note
53. plit soft key to split the conference Both parties will be on hold To set up a conference call using the Join soft key When you are in an active call a Use the y to go to the call on hold then press the Join soft key A conference is created with the active call the call on hold and yourself To end a conference call Press the EndCall soft key or hang up The other parties will continue to be connected 40 Using Voicemail Each phone receives a Voicemail box which can record up to 90 minutes of messaging with a maximum of 5 minutes per message Each user can record his or her personal greeting for the voicemail box Voicemail is automatically saved for 90 days Messages can be retrieved from the Desk Phone any other phone or through a personal website at https cp serverdata net When a message left in your voicemail box your Desk Phone message waiting indicator will flash Additionally your voicemail box can send an email to alert you of the new message Setting up the voicemail box for the first time 1 Press the Msgs soft key 2 Press the CONNCT soft key Enter your temporary PIN when prompted 0000 3 Follow voice prompts to record your name and unavailable greeting and change your PIN Retrieving messages from your Desk Phone Press the Msgs soft key Press the CONNCT soft key The system will prompt you to enter your PIN The system will then say You have x new and y old voicemail messages
54. pter allows a desk phone to be used without a cord connecting it to the Wireless Transmitter The range of the wireless adapter is 40 feet from the Wireless Transmitter 21 The wireless adaptor has its own power supply Plug the phone s power cord into the short power in cord on the wireless adapter and then into the wall outlet Then 1 Plug the included LAN cable into the Wireless Adapter 2 Plug the other end of the LAN cable into the back of the phone using the port 3 Plug the Wireless Adapter long power cord into an outlet A To avoid interference or static on the phone place the Wireless Adapter away from the phone as shown Note 3 Connect Power to the Desk Phone Use the included power cord and plug one end into the back of the phone and the other end into the wall outlet The phone will indicate that it is configuring itself Once the phone has finished its configuration it is ready to make and receive phone calls HURON aa Si ae HANDSET 22 Setting up the Base Before using the Desk Phone you must attach the base The base has two pins one that retracts and one that is stationary These pins attach the base to the phone Attaching the Base Attach the phone base to the phone in one of the following ways e As a desk mount e As a wall mount To attach the base as a desk mount 1 Place all cords in the recessed area above the modular jacks 2 Align the protrusions on the br
55. rference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Privacy of communications may not be ensured when using this phone Exposure to Radio Frequency RF Signals This wireless phone is a radio transmitter and receiver It is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission FCC of the U S Government These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population The guidelines are based on the safety standards previously set by both U S and international standards bodies These standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health This device and its antenna must not be co located or operating in conjunction with any other antenna or transmitter This product has been shown to be capable of compliance for localized specific absorption rate SAR for uncontrolled env
56. rol Panel you can view information and make changes to phone system Getting Started This section of your Owner s Manual is your guide to using the Hosted PBX phone system and its features It also explains how to program system settings for your Desk Phones Polycom 2 Line Desk Phone Introduction to your Polycom 2 Line Desk Phone The 2 Line Desk Phone is a fully featured business phone witha host of useful features designed to make your business communications more efficient It features a 3 line display that contains prompts and menus with selectable options This unique menu driven interface makes the system simple to use and no codes are needed to program and activate features Some system settings are programmed through your Control Panel website while others are programmed through the phone 26 OO No PartName Description of function 1 Message Waiting This will alert you to voice and text instant Indicator messages Line Icons Use these keys to activate up to lines that can be assigned to your phone The associated icons represent Registered line e e Registered shared dine S Unregistered line m5 Voicemail ka Speed Dial i id Ringing Call in progress Conference Call Forwar d Soft Keys The screen will display labels for these keys to identify their context sensitive functions 27 Line Indicators The LED s indicate the following Solid green An active call is in progre
57. s connected to the number to which you are transferring them A Transferring an external call to an external number ties up two lines If you wish to avoid tying up two lines please refer to Note a Using Network based Call Transfer Call Transfer to Voicemail You may transfer any caller to a specific voicemail box belonging to any other user on the system 1 During a call press the Trans soft key 2 Press the Blind soft key 3 When you hear the dial tone dial 99 plus the desired extension number 4 Your line will hang up and the extension you transferred to the desired voicemail box Using Network based Call Transfer This call transfer method is used when you want to transfer a call without tying up two lines on your phone system It uses our network to transfer the call instead of the phone system 1 Receive a call on your Desk Phone 2 Touch 5 to start the transfer this will place your caller on hold 3 At the dial tone enter the extension or phone number you want to transfer the caller to 4 When the transfer party picks up the phone touch 5 again 5 All three of you will be connected 6 Hang up and the two parties are connected without tying up any of your lines If the transfer party does not pick up the phone touch 6 to return to the original caller 37 Call Park To Park a call Parking a call is very similar to putting a call on hold The key difference is when you put a cal
58. s free Speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press Adjusting the Volume s Press to adjust receiver volume during a call Pressing these keys in the idle state adjusts the ringer volume To conform to regulatory requirements handset and headset volume will return to a preset level after each call but your system administrator can change this Hands free Speakerphone volume settings will be maintained across calls 59 5 Administrator Functions The Administrator has the ability to make configuration changes to phones and other pieces of equipment All changes for this phone are made through the Control Panel Making Changes through the Web based Control Panel The Control Panel allows you to manage virtually all aspects of your phone system and phone service From the Control Panel you may e Activate your phone lines e View your Account Summary e View your current and past invoices e Make a change to your credit card information e Change your Administrator Information e View your phone numbers and extensions e Make changes to Desk and Cordless phones including changing extension numbers names failover routing and 911 address e Upload new hold music or hold messages and assign it to specific phones e Create voicemail groups for quickly sending voicemail messages e Create Call Park and Paging groups to segment phones by location e View Call Hist
59. sages when you are AWAY from the office ssseccccsseeseccecaeeseccecseeecessaeeeecessaeesecesaaeseeeeas 43 REU T O C O E EEEN E AE O E E ENE EA A E EE A EN 43 Change Your VOICI aih PIN erisir ino Taan aa A N E NT E ETEO EA T ENAA 43 Record a Personal Greeting via the PAONE ccsssccccsseseccsnesccnanseccsausecssunecssauseesaaeeessausecssauseessasessaunssssaes 43 Forward Voicemail Messages via the Phone ssccccsseeeccnsseecssuseccsasecsausecesauseessasessaseessauseessusessauasessaes 43 Logging into your Voicemail BOX via the WED sssecccccssesseccccneesececnaesecescaeseccessuseeesssuussesssauaneessssuanasess 43 Retrieving messages vid the Web oviaki cucxtscacsceencestiascnnsbdeisacdelossnqndieiasscrintses itexoansedndeeastdopessardnstenseenceenedetes 44 Forward Voicemail Messages via the WeD ccccssssecccccneesecccnnesecescausecesaaensecesaaunsecsssauasecsssauseeessaunseeseas 44 Voicemail Notification via EMM il cccccccsseesececcnsesececcaeesseescsueseceensuseesesausecessauaesesssauasecessauaseesssauseessaaees 44 10 Created Voicemal GOU Dreri n ene aE T ETE OON OO AEE T NN 44 PO GITIOING CONE edule S siririn wearwnadrancesasenseeeaintnadgaacesatiasnigescasneantesiwidns eaewnadanensadsa nica roe E 45 FOCI EE I A E T A EE E E E A EE A E E E A E E E A E ated 46 P ADO a E T EEE E T T AN 46 Assigning New Speed Dial INDEXES acvidsccsnwsandenctexsanstnsansadcawageoanssasndsenravnnsiadanesdansetecgaxsaunedeqviaapaapdaveedeevarses
60. services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Electrical Safety Advisory It is strongly suggested that an AC surge arrestor be installed in the AC outlet to which this equipment is connected Radio Interference This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment 8 generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving anten
61. ss Fast flashing green There is an Incoming ringing call Flashing red The call is on hold Activate up to two lines that can be assigned to your phone Holds an active call or resumes a held call Headset Allows you to place and receive calls through an SN optionally connected headset E T Speakerphone Allows for hands free communication during calls on l 4 SE Hands free Picks up audio during hands free calls Place your phone on Microphone a hard flat surface for best results O Volume Keys Adjusts the volume of the handset headset speaker ECOD and ringer Microphone Mute Mutes local audio during calls s oh j 1 j x Dial Pad Provides the 10 digits alohabetic characters and special characters available in context sensitive applications Feature Keys Access important features using these keys So Dials phone numbers or allows you to view the placed Dial call list N ee Accesses local your phone and call server features 28 Use the Select key to select a field of displayed data or enter edit mode for some settings 14 Navigation keys Use arrow keys to scroll through the displayed 4 4 arl information For ringer and hands free audio output 17 Graphic Display Shows information about calls messages soft keys time date and other relevant data Desk Phone Basic Call Features Answering Calls When you are not in another call you can an
62. swer a call in three basic ways using your Desk Phone e Using the handset e Using the speakerphone e Using the headset Answering When Not in Another Call In all cases the active call will appear on the graphic display showing call duration and destination To answer a call using the handset Pick up the handset To answer a call using Hands Free Speakerphone mode Do one of the following steps ges Press A Line1 _ opposite the With the handset on hook press incoming call where the line status indicator is flashing green Press the Answer soft key To answer a call using the headset 29 O Press s _ to answer the call through an optionally connected headset If Headset Memory Mode is activated press or the Answer soft key Handling Multiple Calls You can make or receive two simultaneous phone calls on your Desk Phone These can be two different phone calls or the calls can be joined in a conference If you are on a call and have another call on hold or you are on a conference with two callers the third call will be sent to your voicemail box Answering When in Another Call ee 1 Press to place the original call on hold 2 Press Z t0 access the new call Soft key labels are updated on the display showing Ignore Answer and Reject 3 Answer the incoming call This places the original call on hold and refreshes the soft key labels OR Do one of the following steps
63. u can dial or search for a contact in this directory You may be able to add edit and delete contacts Adding Contacts You can add a contact manually or from a call list or from your corporate directory Adding Contacts Manually New entries to the local contact directory are added to the top of the list To add a contact to the local contact directory manually 1 Press the Dir soft key 2 Select the local contact directory if it does not appear automaticall pressing fA 3 Press oer The Directory screen displays lt New Entry gt displays at the top of the list 46 AP LIFectory When adding the first contact you do not need to press the Up arrow key 4 Press to add a new entry First Hame 5 Press to enter a first name Entry to this field is alphabetic as denoted by PE First Marne 6 Enter the first name of the contact from the dial pad ies First Marne 7 Press the Ok or Cancel soft keys to accept or cancel changes N 8 Press y to display the next field in the contact s entry Repeat steps 4 to 8 to enter the last name of the contact 10 Repeat steps 4 to 8 to enter a contact number This is a required field and it must be unique not already inthe directory Entry to this field is number as denoted by 1a Contact 11 Repeat steps 4 to 8 to change the Speed Dial Index if desired It is automatically assigned to the next available index value 1
64. y be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To ascertain the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment cannot be used on the telephone companyprovided coin service Connection to Party Line Service is subject to State Tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If such advance notice is not practicable the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe this is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice to enable you to make the necessary modifications in order to maintain uninterrupted service If the trouble is causing harm to the telephone network the telephone company may request you to disconnect the equipment from the network until the problem is resolved This equipment uses the following USOC jacks RJ11C It is r

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