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USER MANUAL - Remote Satellite

1. For information on the correct type of connector and cable refer to the installation manual 98 126882 B Troubleshooting guide 117 Appendix 5 Troubleshooting Problem Possible Cause Remedy An IP handset connection cannot be established The cable is not properly connected Connect the cable You have connected to the ISDN interface Remove the cable and connect to one of the LAN connectors in stead There is no power PoE in the LAN interface The reason may be that there is not enough power to supply PoE for the LAN interface Check that the input voltage is within the specified range 10 5 32 V DC 14 A 5 5 A Check that you do not have too many power consuming devices connected The maximum available output power on the LAN PoE interface is 32 W if you are using a 12 V supply and 64 W if you are using a 24 V supply If possible disconnect other connected devices Incoming phone calls The call type used for the callis not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt IP handset gt Call settings Then select the call type for incoming calls work The Administrator password does not Someone has changed the Administrator password If the correct password is not found you have to reset the password Contact
2. Example When you are browsing the Internet a Standard data connection is normally sufficient However to have a video conference you may need a Streaming connection in order to obtain a direct connection without interruptions Your traffic flow filters can define these priorities so that your connection automatically switches to Streaming e g when you have a video conference 98 126882 B Administration 104 Defining traffic flow filters To define the traffic flow filters do as follows 1 2 3 From the left navigation pane select ADMINISTRATION gt Traffic flow filters Eval Prec Index Profile 0 Streaming 64 New entry Click the link New entry Source Address Subnet Mask Prot No 17 Dest Port Range Chapter 4 Using the web interface Source Port Range Type Type o S of i ervice Service Mask Thrane amp Thrane SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK SITE MAP ENTER ALUES FOR NEW FILTER Eval Prec Index Profile Source Address Subnet Mask Prot No Dest Port Range Source Port Range Type of Service Type of Service Mask Feely Cancel Ka Streaming 32 tof LC lol Type in an Evaluation Precedence Index in the Eval Prec Index column DZ This field is mandatory Each filter must have
3. For each handset select the call types you want to enable for incoming and outgoing calls Number 0501 0502 0503 0504 0505 0506 0507 0508 0509 0510 0511 0512 0513 0514 0515 0516 Apply Cancel Incoming calls M Standard 3 1 kHz Audio M Standard IV 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard IV 3 1 kHz Audio IV Standard IV 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard V 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio IV Standard IV 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard V 3 1 kHz Audio M Standard IM 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio Outgoing calls Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio standard 3 1 kHz Audio Standard 3 1 kHz Audio Standard 3 1 kHz Audio The call types are described in more detail in Selecting the call type on page 26 For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both the handset will react ring on any incoming call If for example you select Standard the handset will only react on calls made to
4. Off The link is down PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port Red The connected device requires more power than the terminal can supply to the LAN port Off The terminal is not supplying power to the port 98 126882 B Status signaling 121 Appendix 5 Troubleshooting Event messages Display of event messages The terminal can detect events during POST Power On Self Test or CM Continuous Monitoring When the terminal detects an event that requires your action it issues an event message When your terminal issues an event message the Terminal indicator or the Antenna indicator in the LED panel on top of RMA a TT Re Tels the terminal signals the event according to the tables Terminal indicator and Antenna indicator in the previous section You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface All events are logged in the event log For information on the event log see Viewing the Event list or the Event log on page 109 98 126882 B Status signaling 122 List of events Appendix 5 Troubleshooting The following list explains the events that may show in the web interface of the terminal ID Event Text Explanation Remedy 00100 to System data Important system data is Do not use the t
5. The page shows new incoming messages DZ The terminal does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your voice mail service number to hear the voice mail To find your voice mail number select MESSAGES gt Message settings from the left navigation pane and locate the Voice mail number Note that the voice mail number is only shown if itis available on the SIM card Otherwise refer to the information included with your Airtime subscription 98 126882 B Handling SMS messages 56 Chapter 4 Using the web interface Options for new SMS messages To see new messages click MESSAGES from the left navigation pane Besides viewing the new messages you have a number of options for what to do with each message Click Read to move it to your Inbox containing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 58 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox D Ne
6. HPA module S 62 124671 Roof rail mount kit Roof rail mount kit S 41 127102 A Cables Antenna cable 2 7 m S 37 123410 A 98 126882 B Part numbers 113 Appendix 5 Troubleshooting Item Part number Power cable S 37 125999 LAN cable S 37 204649 005 Other spare parts Item Part number Getting Started kit S 673736A Options and accessories Cables Item Part number Antenna cable RG214 U 50 m 403722A option 947 Antenna cable RG223 U 14 m 403722A option 943 Antenna cable S 10162 B 11 92 m 403722A option 955 DC cable 6 m 403722A option 009 Magnetic mount kit Item Part number Magnetic mount kit 403722A 920 98 126882 B Part numbers 114 Appendix 5 Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy The terminal reboots spontaneously The input current is insufficient Check that the power supply complies with the specifications for the terminal 10 5 32 V DC 14 A 5 5 A The terminal may reboot once at start up if you are using the ignition system of your vehicle to power up the terminal None Wait until the terminal is ready again after booting No signal or weak signal from the BGAN satellite The view to the satell
7. 1 Select SETTINGS gt Common gt Call waiting from the left navigation pane Thrane amp Thrane DASHBOARD j ol PHONE BOOK Read current settings MESSADES STANDARD OICE CALLS N M call waiting enabled SETTINGS 3 1 KHZ AUDIO LAN Call waiting enabled Phone Fax DATA ISDN ISDN Call waiting enabled Common Call forward Seely Cancel Al ctr Please note that some active call forward call barring or call waiting settings Call waitin may prevent other call forward call barring or call waiting settings a from being activated Line identification Closed user group IP handsets Ma 4 gt OO terme 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data 4 Click Apply 98 126882 B Setting up the interfaces 72 Chapter 4 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data Do as follows 1 Select SETTINGS gt Common gt Line identification from the left navigation pane Thrane amp Thrane SIGNAL HEEOOOO CALLING LINE IDENTIFICATION DASHBOARD PHONE BOOK M Show my number MESSAGES Apply Cancel CALLS SETTINGS LAN Phone Fax ISDN Common Call forward Call barring Call waiting Line identification Closed user group IP h
8. 98 126882 B After entering the Administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon Thrane amp Thrane SIGNAL 0000000 Please remember to log off after use DASHBOARD Change administrator logon PHONE BOOK User name a MESSAGES New password D CALLS Retype new password SETTINGS _Change ADMINISTRATION Configuration Call charges Save configuration to file Save Log handling Load configuration from file Browse Load Levis Administrator logoff Traffic flow filters Logoff SIM Lock User permissions HELPDESK SITE MAP Type in the existing user name Type in the new password and retype it on the next line Click Change At the next logon the new password is required Administration 97 Chapter 4 Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type you can save your current configuration to a file which can then be loaded into the other terminal Do as follows 1 In the ADMINISTRATION page under Configuration click Save 2 Accept the default destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file 1 In the ADMINISTRATION page under Configuration clic
9. lt Mobile number gt is the prefix used in front of the country code for international calls Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system Use the 3 1 kHz mobile number if you are calling a G3 fax and the UDI number if you are calling an ISDN G4 fax connected to the terminal If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 51 If the mobile numbers are not available in the web interface refer to your airtime subscription DZ There are four mobile numbers one for 3 1 kHz Audio one for Standard Voice one for UDI and one for RDI Receiving a fax message An analog fax machine connected to the terminal can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call type on page 27 An ISDN G4 fax machine connected to the EXPLORER 727 terminal can only receive a fax with UDI 98 126882 B Using a phone or fax machine 35 Chapter 3 Operating the system Using a computer Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment For information on how to connect to the interfaces see the installation manual for the EXPLORER 727 system Standard or Streaming data on LAN Definition The B
10. lt name of profile gt Click this link first to stop the active profile Then click your new profile which is now displayed as a link 98 126882 B Using the Dashboard 47 Chapter 4 Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions e ONGOING CALLS is a list of calls that are currently active The list shows the call type and the time connected for each call e ONGOING DATA SESSIONS is a list of data profiles that are currently active including the IP address that is assigned to each profile e SESSIONS TOTAL lists the totals for each connection The list shows the time connected for voice and Streaming data and MB transferred for Standard data The counters show totals for connections since the counters were last cleared Thrane amp Thrane cant noon lt PROPERTIES SESSIONS TOTAL DASHBOARD PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 19 08 MESSAGES GPS position Acquiring Standard voice outbound 00 11 35 CALLS Status Scanning 3 1 kHz audio inbound 09 30 00 SETTINGS Satellite selection Auto 3 1 kHz audio outbound 00 16 00 ADMINISTRATION Unit serial number 05744549 Standard data 8 00 MB HELPDESK Software version 01 01 Streaming 32 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 64 kb
11. serial number 46 services limitations 10 supplementary 65 supported by BGAN 9 services and interfaces combinations 11 Short dial 28 show number 73 SIM lock 10 SMS in web interface forwarding 57 opening 57 receiving 56 replying to 57 sending 56 SMS service number 59 software uploading 91 viewing version 46 spare parts 113 Standard data 36 activating 37 47 definition 36 status methods for signaling 119 ongoing calls and data sessions 48 viewing 45 Streaming data 36 activating 37 definition 36 supplementary services setting up 65 supported 10 using 32 support contact information 111 139 7 telephone interface local numbers 30 setting call type 64 tools for setting up the terminal 23 total usage viewing 48 52 traffic flow filters 104 transferring a call 33 troubleshooting guide 115 typography used in this manual vi U uploading software 91 usage counter 48 52 clearing 100 user interfaces 23 V version of software 46 voice mail number viewing 59 voice quality 26 setting for IP handsets 77 setting for ISDN 65 setting for Phone Fax interface 64 wW waiting calls 32 72 web interface accessing 39 browser settings 40 definition 39 navigating 43 98 126882 B Index 140
12. Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK page 98 126882 B Using the phone book 50 Chapter 4 Using the web interface Viewing and editing the mobile numbers To view the mobile numbers To view the mobile numbers of the terminal select PHONE BOOK gt Mobile numbers from the left navigation pane The mobile numbers are the phone numbers to use when making a call to the terminal DZ These numbers are not listed at delivery The user must enter the numbers received from the Airtime Provider Thrane amp Thrane SIGNAL 0000000 MOBILE NUMBERS FOR CURRENT SIM CARD DASHBOARD Standard voice 870772420567 PHONE BOOK 3 1 kHz audio 870782105234 Mobile numbers UDI 64 kbps 870782105235 MESSAGES RDI 56 kbps 870782105236 CALLS Edit SETTINGS ADMINISTRATION HELPDESK SITE MAP To enter or edit the mobile numbers To enter or edit the mobile numbers click Edit at the bottom of the page type in the numbers received from your Airtime Provider and click OK 98 126882 B Using the phone book 51 Chapter 4 Using the web interface Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane The CALLS page contains information on usage for circuit switched connections For an explanation of the circ
13. IP address LAN port Network user group PHONE BOOK ka voi 3 Group 0 w Edit Delete MESSAGES ES x 2 Group 0 amp Edit Delete CALLS zs os Default group SETTINGS Add LAN Changes to this page only take effect after reboot Port forwarding Network devices Network classification Network user groups Phone Fax ISDN Common IP handsets 98 126882 B Managing LAN network users 89 Chapter 4 Using the web interface Definitions for network terms APN Access Point Name The APN is used by the network user to establish the connection to the required destination network This means that the terminal must know the APN in order to be able to connect to the destination network APNs are provided from the Airtime Provider They may also be defined on the SIM card Header compression Profiles The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header information leaving more bandwidth for the actual payload However if the environment is noisy
14. Introduction You can upload software from your computer to the terminal without entering the PIN However if your SIM card requires a PIN and the PIN is not entered you must enter the Administration user name and password The web interface also offers the possibility of downloading the latest software version from the Internet to your computer The next pages describe how to upload software from your computer to the terminal and how to download software from the Internet to your computer 98 126882 B Uploading software 91 Chapter 4 Using the web interface Uploading software from your computer To upload software from your computer to the terminal do as follows 98 126882 B Download the new software as described in the next section or acquire the software from Thrane amp Thrane and save it on your computer Open the web interface and do one of the following e If the PIN has been accepted or a PIN is not required select SETTINGS gt Upload from the left navigation pane e Ifa PIN is required and the PIN has not been entered select ADMINISTRATION enter the Administration PIN and password and click Logon The default user name is admin and the default password is 1234 Then select Upload from the left navigation pane The SOFTWARE UPLOAD page opens Thrane amp Thrane SIGNAL 0000000 CHECK FOR SOFTWARE UPDATES DASHBOARD Current software version PHONE BOOK MESSA
15. SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 58 Click Send The message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the terminal was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox When the terminal is online click Resend next to the message you want to send When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder DB The original message remains in the Outbox When you have succeeded in sending the message you may want to delete it from the Outbox Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options 98 126882 B Click Resend next to a message you want to send again When the
16. able to use these functions During a call you may place the initial call on hold while another call is made If you want to Do as follows Place a call on hold PressR 2 Place the existing call on hold and establish a new call Press R and dial the second phone number followed by Shuttle between the two calls PressR 2 irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting Clear the held call if no PressR 0 waiting call exists Clear an active call and PressR 1 return to the held call Note that this is only possible if no waiting call exists Note 4 The BGAN system only supports one external call at a time Transferring a call Note 4 The phone must have an R key to be able to use these functions When you receive a call you can transfer this call to another phone connected to the terminal To transfer the incoming call to another phone or headset do as follows l Press R 4 lt local number gt The phone with the local number you dialed starts to ring You now have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed
17. address and optionally device name Associating the network user group and the network device See Using the network classification table on page 87 The network classification table determines which devices should belong to which network user group Access to the network management settings Access to the network management settings requires an Administrator password The Administrator can create and manage network user groups and set up a network classification table defining priorities for devices network groups and LAN ports 98 126882 B change the settings below including your own current connection to the web interface f CAUTION All user connections to the LAN interface may be affected when you Managing LAN network users 80 Chapter 4 Using the web interface Setting up the network user groups Overview A network user group in this context is a group of network users sharing the same Quality of Service profile and network parameters There are 11 configurable network user groups For the Default user group certain settings are locked to make sure there is always one functional user group available For example the Default user group does not allow you to select a Bridge mode connection DMZ The network user groups cannot be deleted If you do not want to use them click Edit and select Disabled at Status in the NETWORK USER GROUP field Editing a network user group Do as follows 1 Select SETTING
18. book e view information on calls 98 126882 B In this chapter 23 Chapter 3 Operating the system e send and receive SMS messages e view properties of the terminal and antenna e setup the interfaces of the terminal e upload software With an administrator password you can also e setup user rights e set up network user groups For information on how to use the web interface see Using the web interface on page 39 Services and interfaces The following table shows the possible combinations of services and interfaces and which types of equipment can be used Interface on the terminal Service Phone Fax LAN PoE ISDN Analog telephone IP handset ISDN telephone G3 Fax machine G4 Fax machine 3 1 kHz Audio If it supports G3 Fax E S Computer with analog A modem k 5 Standard Voice Analog telephone IP handset ISDN telephone Data G4 fax machine or UDI or RDI computer with ISDN modem E Data Computer 2 multi user s A E Data Computer e a amp single user SMS Computer with web interface 98 126882 B General 24 Chapter 3 Operating the system Using a phone or fax machine Available interfaces Three types of voice equipment connect to the terminal Standard analog phone or G3 fax machine The terminal has two phone connectors for connecting standard analog phones or fax machines IP handset The terminal has four LAN connectors with Power over Et
19. e ssennssessesosessesesessesessensesesseeeseesessssersessnsessessnseesesseseesesses 91 Selecting the preferred BGAN satellite 0 cesesseesescsescsessessesesseseeeseseees 94 PUTIN BY eA sser edocs ces acativthete acta catets evans ereraa eran EE rere E E Eee E EE 95 Help desk diagnostic report event logging and self test 0 eeseeees 108 Whats MEKU sirsenis easier ct E A EEE 110 Chapter5 Troubleshooting Inthis chapter sesipaninorennnsannnin odiana ana oe areat emilee retae cscs 111 Getting SUppOTE sssini ateo aa eenaa EEE E E 111 Uploading SoftWare siisii ariaa areia EEr ia ai 112 Part NUMDETS srecen a E EEE EET E ER 113 Troubleshooting guide snnnonnnsossesoesossesessessesesseseesesseseesssseessessrnessessrnesseseeses 115 Status Signalin zeaiecwsteaescoveasa ceedeecad cceeienncanpesutedeataaceeuesdatenepaninesepsasteeumckeioess 119 Logging of eVEntS cpasesteceecs cece cca tte esee cater sebccc eave wdausiadetamavuteasiaessoreaeeeunanessornene 129 Reset button sersem eadassnanenedenineitenmaaneonaiace 130 Chapter 6 Conformity EXPLORERO727 seese n 131 C1 annem ar a Rec e a oaa Coe a eS 133 Ade mm eo eae ee emer oc ee Pee een Oe eben Ee er eRe Se COE eR oReR A Se eee 137 98 126882 B viii Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 727 system EXPLORER 727 is a land vehicular broadband system providing simultaneous high speed data and voice communication via satellite through the
20. forwarding IP address MAC address Device Name i z 192 168 0 2 00 18 F8 09 BD D4 device 0 Lock ip to mac address Network devices i rae 192 168 11 1 00 18 F8 09 09 06 device 1 Lock ip to mac address Network classification 192 168 11 2 00 18 F8 09 09 07 device 2 Lock ip to mac address f Network user groups f 192 168 11 3 00 18 F8 09 09 08 device 3 Lock ip to mac address f Phone Fax i 192 168 11 4 00 18 F8 09 09 09 device 4 ISDN 192 168 11 5 00 18 F8 09 09 04 device 5 Lock ip to mac address i comman 192 168 11 6 00 18 F8 09 BF 07 device 6 Lock ip to mac address i es 192 168 11 7 00 18 F8 09 BF 05 device 7 Lock ip to mac address Discrete 1 0 192 168 11 8 00 18 F8 09 B8 07 device 8 Lock ip to mac address i Upload 192 168 11 9 00 18 F8 09 BF 03 device 9 Lock ip to mac address Satellite selection 192 168 11 10 00 18 F8 09 04 07 device 10 Lock ip to mac address ADMINISTRATION 192 168 11 11 00 18 F8 09 BF 04 device 11 HELPDESK 192 168 11 12 00 18 F8 09 09 0C device 12 For each device the list shows e IP address e MAC address e Device name if available 98 126882 B Managing LAN network users 85 Chapter 4 Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address the terminal will always assign this IP address to the MAC address of this device if DHCP is enabled and the Internet connection is not a Bridge mode connection To lock a device to its current IP address cl
21. hang up or dial a number e For an IP handset Select the BGAN menu select Enter PIN and enter the user name and password for the terminal Then enter the PIN for the terminal Note that the menu item Enter PIN is only available if the PIN has not yet been entered Wrong PIN Analog phone or ISDN phone If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the PIN was not accepted Check that you have the correct PIN and try again If a wrong PIN has been entered three times you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card 98 126882 B Entering the SIM PIN for the terminal 17 Chapter 2 Getting started IP handset After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with the SIM card for your terminal Enter the PUK followed by a new PI
22. hill or similar you may not have optimum satellite coverage because the elevation angle of the antenna is changed 98 126882 B Registering on the BGAN network 20 Chapter 2 Getting started Making the first call Introduction When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call on page 28 You can see unanswered calls under CALLS gt Missed calls in the web interface Making a call from the terminal To make a call from a phone or handset connected to the terminal dial 00 lt country code gt lt phone number gt followed by or off hook key on analog phones and ISDN phones off hook key on IP handsets Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the terminal DZ By default all handsets connected to the terminal will ring on incoming calls If you have connected a fax set the incoming call type on that Phone Fax interface to 3 1 kHz Audio to avoid that the fax rings and answers an incoming Standard call For further information see Selecting the call type on page 26 To make a call to a phone connected to the terminal dial lt Mobile number gt e is the prefix used in front of the country code for international ca
23. is normally not available in areas with low elevation 2 Ifthere is too much traffic on the network it may not be possible to assign a 256 kbps streaming session You may try a Streaming profile with a lower bit rate instead Some BGAN services are not available There may be limitations in the BGAN services e g in low elevation or if the network is loaded with heavy traffic If possible use another service To get information on limitations in services you may contact Inmarsat support e g from the web site www inmarsat com The web interface cannot be accessed The browser is configured to use a proxy server For Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it If you do not have the correct IP address you can set the IP address temporarily to the default address 192 168 0 1 by pressing the Reset button See Function of the Reset button on page 130 You are connected using VPN Close down your VPN connection A Phone Fax connection cannot be established The cable is not properly connected The cable type or connector type is not correct Connect the cable For information on the correct type of connector and cable refer to the installation manual Incoming calls The call type used f
24. one or more secondary profiles you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic For further information on profiles and traffic flow filters see Using profiles on page 101 and Using traffic flow filters on page 104 Select the Secondary profile To select more than one secondary profile press and hold Ctrl or Shift while selecting D If you have selected both a primary and one or more secondary profiles you must define a traffic flow filter before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary profiles are listed under Profile CIDs Click Apply Managing LAN network users 84 Chapter 4 Using the web interface Managing network devices Overview A network device in this context is an Ethernet hardware device identified by a unique MAC address When a network device with dynamic IP address is connected to the terminal it is automatically listed in the Network devices list Viewing the list of network devices To view the list of network devices select SETTINGS gt Network devices Thrane amp Thrane f i i SIGNAL 0000000 LOCKED IP ADDRESSES DASHBOARD IP address MAC address PHONE BOOK f 192 168 11 4 00 18 F8 09 09 09 Delete MESSAGES f 192 168 11 11 00 18 F8 09 BF 04 Delete i CALLS 192 168 11 12 00 18 F8 09 09 0C Delete SETTINGS LAN NETWORK DEVICES i Port
25. over to the initial caller Note 4 The BGAN system only supports one external call at a time 98 126882 B Using a phone or fax machine 33 Chapter 3 Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite both fax units must be capable of handling longer delays without timing out Some fax machines have an Overseas mode which enables the unit to handle the long delays Sending a fax message from the terminal DB If the default setting in the web interface is not 3 1 kHz Audio you can dial 2 before the number to force the connection to use 3 1 kHz Audio For further information see Overriding the default outgoing call type on page 26 The fax machine must be connected to the Phone Fax interface or the ISDN interface of the terminal Refer to the installation manual 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 26 UDI must be used for an ISDN G4 fax machine Refer to Configuring the ISDN interface on page 65 To send a fax from a fax machine connected to the terminal dial 00 lt country code gt lt phone number gt Example To send a fax to Thrane amp Thrane in Denmark 45 39558888 dial 00 45 39558888 98 126882 B Using a phone or fax machine 34 Chapter 3 Operating the system Sending a fax message to the terminal To send a fax message to the terminal dial
26. persists 08035 Unable to open port for HPA burst monitoring There was an error communicating with the antenna Reboot the terminal Contact your distributor if the problem persists 08036 Radio silence is activated The Radio silence function is activated No transmission is allowed If the Radio silence function should not be active enter the web interface and select SETTINGS gt Discrete 1 0 Then uncheck the Enabled box for Radio silence 98 126882 B Status signaling 128 Appendix 5 Troubleshooting Logging of events Diagnostic report When contacting Thrane amp Thrane for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and select HELPDESK Then click Generate report Event log The event log holds information of events registered in the terminal or antenna The same events are also indicated in the Antenna and Terminal LEDs on the terminal LED panel The log includes the time of the occurrence a short description location of the error etc This information can help troubleshooting errors in the system You can see the event log in the web interface For further information see Viewing the Event list or the Event log on page 109 98 126882 B Logging of events 129 Appendix 5 Troubleshooting Reset b
27. position Status Satellite selection Unit serial number Software version Local IP address IMEI number MAC address Antenna status Thrane amp Thrane Acquiring Scanning Auto 05744549 01 01 192 168 0 1 35871200 000019 9 00 11 CF 01 12 F4 Sky scan ONGOING DATA SESSIONS No active data sessions STREAMING PROFILES ON LAN No streaming profiles defined Refresh SESSIONS TOTAL Standard voice inbound 00 19 08 Standard voice outbound 00 11 35 3 1 kHz audio inbound 09 30 00 3 1 kHz audio outbound 00 16 00 Standard data Streaming 32 kbps Streaming 64 kbps Streaming 128 kbps Streaming 256 kbps ONGOING CALLS No active calls 8 00 MB 00 00 00 00 00 00 19 08 00 00 00 00 The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section The status field shows the signal strength The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the icons see the next section Icons in the icon bar The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions Introduction 42 Chapter 4 Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation DX Anew SMS message or
28. set the terminal in Router mode see Setting up the network user groups on page 81 The following example shows how to allow internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 Select LAN gt Port forwarding in the left navigation pane DASHBOARD PORT FORWARDING ANS EAH Port forwarding Enabled Disabled UIE Active Incoming portrange Destination IP Destination port range CALES Vv 25 125 192 168 0 100 25 SETTINGS z ir EET z i LAN Port forwarding ie 2 0 0 0 3 Network devices O o c E 0 0 0 0 o f Network classification E o Jo 0 0 0 0 o Network user groups T b a b 0 0 00 b k b Phone Fax r o i b boss lo m paak m o fo 0 0 0 0 o Common IP handsets m 5 glo 0o00 e gt Discrete 1 0 O o J0 0 0 0 0 o Z Upload Apply Cancel Satellite selection 2 Select Enabled to generally enable port forwarding 3 Type in the Incoming port range 4 Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 5 Type in the Destination port range 6 Repeat step 3 to step 5 to set up port forwarding to additional servers 7 In the Active column select which ports should have port forwarding activated 8 Click Apply You can now access the mail server from the Internet using the external IP address of the terminal 98 126882 B Setting up the interfaces 63 Chapter 4 Using the web interface C
29. the Standard phone number e For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call Click Apply Setting up the interfaces 7 Chapter 4 Using the web interface Configuring the discrete 1 0 interface Overview The I O interface on the terminal has 5 configurable I O pins You can set up the function of each pin in the web interface The default functions of the I O pins are as follows 98 126882 B Pin 1 Ringer output This pin changes state from low to high when the terminal is notified of an incoming call from the satellite interface When the call is answered or the caller gives up and releases the call the pin changes back to low Pin 2 Warning Error output This pin provides an external signal that indicates active warning error condition s The signal stays active until all warnings errors are cleared Pin 3 Mute output The mute output pin provides an external signal that is active during a phone call The signal can be used to mute external equipment such as a car radio Pin 4 Radio silence input When active the terminal observes Radio Silence The terminal gracefully closes all open connections and deregisters from the BGAN network No transmission is allowed until the pin is deactivated Pin 5 8 Ignition input The ignition function uses pin 5 together with pin 8 DC in Connect the appropriate pin to
30. the Common APN is changed 98 126882 B Setting up the interfaces 68 Chapter 4 Using the web interface Setting up call services Overview DB The terminal must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services Call forwarding Call barring Call waiting Line identification Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all connected devices using a circuit switched service 98 126882 B Setting up the interfaces 69 Chapter 4 Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number Do as follows 1 98 126882 B Select SETTINGS gt Common gt Call forward from the left navigation pane Thrane amp Thrane PASUEGARD Read current settings ok PHONE BOOK MESSAGES STANDARD OICE CALLS Forward all calls Enabled SETTINGS Forward when busy Enabled 004539558800 LAN P Forward if not reachable Enabled 004539558800 Phone Fax Forward if no reply Enabled 004539558800 when unanswered in 20 Sec 3 1 KHZ AUDIO Forward all calls enabled S z Forward when busy Enabled 7 Call barring Call waiting Forward if not reachable Enabled Line identification Forward if no reply Enabled when unanswe
31. the system will have to retransmit information and you may end up using more bandwidth than without Header Compression e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise A profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a profile is used to define whether a connection should be a Standard or Streaming connection You can select between a number of predefined profiles or define your own profiles for your data transmission Note 4 If you have selected more than one profile one primary and one or more secondary profiles for an interface you must define a traffic flow filter before you can establish a valid connection You need an Administrator password to define profiles and traffic flow filters NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the terminal makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected you must select a network user group with Router mode to use the NAT of the terminal 98 126882 B Managing LAN network users 90 Chapter 4 Using the web interface Uploading software
32. web interface To access the web interface do as follows l 2 Connect your computer to the terminal Start up the terminal For further information see Getting started on page 12 Open your browser and enter the IP address of the terminal The standard IP address is 192 168 0 1 Note 4 If the IP address is changed and you do not have the new address you can temporarily 98 126882 B set the IP address to the default value by pressing the Reset button next to the SIM slotin the connector panel of the terminal You can then access the web interface and change the IP address Note that if you do not change the IP address the default IP address will only be valid until the terminalis powered off Then the terminal returns to the IP address from before the Reset button was pressed For further information on the Reset button see Reset button on page 130 Introduction 4 Overview of the web interface When the web interface opens the title bar shows the name of the product The web interface consists of the following sections Title bar Icon bar Contents section Z Thrane amp Yhrane EXPLORER 727 Microsoft Internet Explorer Chapter 4 Using the web interface Status field 0000000 Navigation pane DASHBOARD a PHONE BOOK 98 126882 B MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP Thrane amp Thrane lt PROPERTIES Airtime provider GPS
33. you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the page For further information see the next section Resetting the Administrator password 3 Click Logon The Administration page is now updated to let you change the user name and password Save load a configuration or log off Administration 98 126882 B Administration 95 Chapter 4 Using the web interface Resetting the Administrator password If you have forgotten the administrator password do as follows 1 98 126882 B Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal You can find the serial number and IMEI number in the Dashboard Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous section Thrane amp Thrane SIGNAL 0000000 RESET ADMINISTRATOR PASSWORD DASHBOARD Reset code PHONE BOOK Reset Cancel MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP Po eyo Ol nees Type in the reset code obtained from your supplier and click Reset Type in the user name Admin and the default password 1234 Click Logon For information on how to change the password see the next section Changing the administrator password Administration 96 Chapter 4 Using the web interface Changing the administrator password Do as follows 1
34. 008 DB Certain BGAN services may not be available in areas with low elevation 98 126882 B The Inmarsat BGAN system 7 Chapter 1 Introduction Overview of the BGAN system A complete BGAN system may include the EXPLORER 727 terminal with connected peripherals an EXPLORER 727 antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc A Packet Switched Network j i Satellite N f Fi rA Satellite Access Station SAS EXPLORER 727 antenna a ee Switch Standard voice and ISDN EXPLORER ee f terminal Circuit Switched Network at Na 98 126882 B The Inmarsat BGAN system 8 Chapter 1 Introduction The BGAN services Supported services The services currently supported by BGAN comprise e A Packet Switched connection to the Internet e A Circuit Switched Dialed connection for voice fax or data Short Messaging Service SMS Packet data service The BGAN network supports different classes of data connection to the Internet e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you ge
35. 31 connecting to the BGAN network 20 connector panel 12 contact information 111 coverage Inmarsat BGAN system 7 D dashboard 45 data profiles 101 traffic flow filters 104 data sessions viewing ongoing 48 Declarations of Conformity 132 dialing prefixes 31 document number installation manual vi IP handset user manual vi 137 E Ethernet interface setting up 61 events in LED panel 122 list of active 109 exporting configuration 98 F fax sending or receiving 34 FCC compliance 131 features overview 2 forwarding calls 70 H help desk number 108 changing in web interface 108 holding a call 33 I ignition function 13 IMEI number 46 importing configuration 98 Inbox for SMS messages replying forwarding or deleting 57 indicator functions 119 installation manual document number vi interfaces and services combinations 11 internal calls 31 Internet connection 16 IP address external setting up 83 for connected device 85 for web interface 41 local setting up 62 local viewing 46 98 126882 B Index IP handset BGAN features 23 connecting 15 description 5 entering PIN 17 local numbers 30 setting call type 77 setting up 75 Starting up 15 user manual vi ISDN interface local numbers 30 setting up 65 L LAN connecting a computer 16 managing network users 80 setting up interface 61 L Band interface enabling or disabling 60 LED functi
36. 8 126882 B From the left navigation pane select ADMINISTRATION gt Profiles SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK SITE MAP Streaming Streaming Streaming Streaming Standard 32 64 128 256 Traffic Background class Maximum bit rate UI kbps Maximum bit rate DI kbps Guaranteed bit rate UI kbps Guaranteed bit rate DI kbps Delivery Subscribed order Maximum SDU size Byte SDU erro Subscribed ratio Residual bit Subscribed error ratio Delivery of erroneous SDUs Subscribed Transfer delay ms Traffic handling priority Apply Cancel Subscribed Streaming Subscribed Subscribed Subscribed Subscribed Subscribed Streaming Subscribed Subscribed Subscribed Subscribed Subscribed Streaming Subscribed Subscribed Subscribed Subscribed Subscribed User defined z Streaming Subscribed zj Subscribed X Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed gt Subscribed z Subscribed Subscribed z Subscribed gt In one of the User defined columns fill in the top field with the name of your profile In the Traffic class row of your new profile select a class from the drop down list For best performance choos
37. Broadband Global Area Network BGAN Applications include e Internet browsing e E mail e Phone and fax services e Large file transfers e Video conferencing and Streaming e VPN Virtual Private Network access to corporate servers In this chapter This chapter introduces the EXPLORER 727 system and gives an overview of the physical units and their features and functions It also gives an overview of the BGAN system and services 98 126882 B Welcome 1 Chapter 1 Introduction Features and interfaces The EXPLORER 727 system offers the following features and interfaces 98 126882 B Simultaneous voice and data communication over BGAN Full duplex single or multi user up to 432 kbps Support for streaming IP at 32 64 128 256 kbps ISDN service 64 kbps Voice Standard Voice 4 0 kbps or 3 1 kHz Audio 4 LAN ports with Power over Ethernet PoE for computers e hubs IP handsets etc 2 Standard Phone Fax ports for standard phones fax machines or analog modems 1 Euro ISDN port for ISDN phones G4 fax or ISDN modem 1 multi purpose I O connector with 5 configurable inputs outputs 1 SIM slot for your BGAN SIM card Integral DHCP NAT router Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs Input power 10 5 32 V DC 14 A 5 5 A CE certified Features and interfaces 2 Chapter 1 Introduction Main units Units overvi
38. GAN network supports different classes of data connection to the Internet The main classes are Standard data and Streaming data e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge DZ For optimum performance it is important that you select the right traffic class when defining profiles for your connection You can set up various types of connection using the profiles and traffic flow filters For further information see Using profiles on page 101 and Using traffic flow filters on page 104 98 126882 B Using a computer 36 Chapter 3 Operating the system Setting up and activating a Streaming connection The EXPLORER 727 system supports 32 64 128 and 256 kbps Streaming E gt You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam By default any data connection on the terminal is a Standard data connection If you want to set up a Streaming connection select a
39. GES Check for updates CALLS Latest available Not checked SETTINGS File size LAN Phone Fax ISDN UPLOAD SOFTWARE TO TERMINAL Common IP handsets Browse Upload Discrete I O Upload Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp Satellite selection Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing ADMINISTRATION software to your EXPLORER 727 HELPDESK If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact SITE MAP your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners TE P S P E E In the field UPLOAD SOFTWARE TO TERMINAL click Browse Browse to the new software version and accept it Click the Upload button Note that the upload procedure takes a couple of minutes Note 4 When upload is done your terminal automatically restarts with the new software Uploading software 92 Chapter 4 Usi
40. Hz Audio of each incoming call e Missed calls shows the start time calling phone number and type Standard or 3 1 kHz Audio of each incoming call that was not received Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard data session e Streaming data sessions shows the start time duration type Streaming 32 64 128 or 256 kbps and estimated charge of each Streaming data session Date and time is UTC time received from the satellite For information on the available types of service see The BGAN services on page 9 DZ The estimated charge is based on your entries under ADMINISTRATION gt Call charges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls 98 126882 B Using the Call log 53 Chapter 4 Using the web interface Handling SMS messages Sending an SMS message OLEW If the terminal is not online when you attempt to send a message the message is moved to the Outbox in stead of the Sent folder Messages in the Outbox are not automatically sent when the terminal goes online For further i
41. Managing LAN network users on page 80 the following settings This also includes your own current connection to the web CAUTION All connections to the LAN interface may be affected when you change interface Setting up the LAN interface Do as follows 1 From the left navigation pane select SETTINGS gt LAN Thrane amp Thrane SIGNAL 0000000 DHCP DASHBOARD PHONE BOOK DHCP status Enabled Disabled MESSAGES Local IP address frs2 iss Jo E CALLS Netmask J2ss J2ss J255 fo SETTINGS Apply Cancel LAN Port forwarding Network devices Network classification Network user groups Phone Fax CSE nee S A 98 126882 B Setting up the interfaces 61 98 126882 B Chapter 4 Using the web interface At DHCP status select Enabled recommended or Disabled e If you select Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal e If you select Disabled you need to set up a static IP address in the connected device Type in the Local IP address and the Netmask The Local IP address is the IP address used for accessing the web interface Click Apply Setting up the interfaces 62 Chapter 4 Using the web interface Port forwarding Port forwarding enables you to setup a server connected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the internet For information on how to
42. N of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Entering the PIN using the web interface To enter the PIN Do as follows 1 Ona computer connected to the terminal open your browser and enter the IP address of the terminal Refer to Using the web interface on page 39 The default IP address is 192 168 0 1 If your SIM card uses a PIN and the PIN has not yet been entered the web interface will open on the PIN page Thrane amp Thrane SIGNAL 0000000 Please enter PIN DASHBOARD PIN oK ADMINISTRATION P CC Y fe terme 2 Type in the PIN and click OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If the PIN is not accepted see the next section Wrong PIN 98 126882 B Entering the SIM PIN for the terminal 18 Chapter 2 Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card 98 126882 B Entering the SIM PIN for the terminal 19 Chapter 2 Gettin
43. PoE The input voltage to the Ensure a stable power the terminal terminal is too low The supply to the terminal reduces PoE terminal will lower PoE with 30W power from 60 W to 30 W 0800B PoE Overvoltage is detected in Do not use the terminal Overvoltage the terminal The terminal Contact your distributor protection is will be shut down in 10 activated minutes 0800D Antenna Overvoltage is detected in Do not use the terminal Overvoltage the antenna The terminal Contact your distributor protection is will be shut down in 10 activated minutes 98 126882 B Status signaling 126 Appendix 5 Troubleshooting ID Event Text Explanation Remedy 08010 Undervoltage The input voltage has Ensure a stable power has been dropped below an supply to the terminal detected acceptable level The terminal will be shut down in 10 seconds if the situation persists 0801B Lost Communication with the Contact your distributor if connection to GPS receiver in the the warning persists the GPS antenna is lost receiver 0801D Uploading New firmware is being Contact your distributor if firmware to uploaded to the antenna the Event is not cleared antenna The Event will be cleared within 5 minutes when upload has finished 0802C Firmware The terminal was unable to Contact your distributor update still upload new firmware to the fails after antenna several retries 0802D Firmware The terminal wa
44. S gt Network user groups When you are prompted enter the Administrator user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL 0000000 NETWORK USER GROUPS DASHBOARD Internet Automatic PHONE BOOK Namie ELIS connection activation MESSAGES Enabled Router mode Enabled Group 0 CALLS Group 1 Disabled Router mode Enabled im a gt Group 2 Disabled Bridge mode Enabled im jo SETTINGS Disabled Enabled LAN Group 3 Router mode Group 4 Disabled Router mode Enabled Port forwarding z Group 5 Disabled Router mode Enabled Edit Network devices Group 6 Disabled Router mode Enabled Edit Network classification Group 7 Disabled Router mode Enabled Edit Network user groups J 7 Group 8 Disabled No internet access Enabled Edit Phone Fax i Group 9 Disabled Router mode Enabled Edit LEI Default group Enabled Router mode Enabled Edit Common IP handsets w 4 gt A f M tocal intranet Z 98 126882 B Managing LAN network users 81 98 126882 B 2 Click Edit next to the user group you want to set up Chapter 4 Using the web interface D For further explanation of the below settings see Definitions for network terms on page 90 SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user grou
45. SETTINGS gt IP Handset gt Call settings For further information see Setting the call types for IP handsets on page 77 98 126882 B Using a phone or fax machine 27 Chapter 3 Operating the system Making or receiving a phone call Analog phone ISDN phone or IP handset There are different methods for activating a call depending on the type of phone e Analog phone or ISDN phone Dial after the number e IP handset Press the off hook key after the number Making a call First connect your phone to the relevant interface For further information see the Installation Manual You have different options for making a call Short Dial If the number is in the phone book of the terminal you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 50 Simply dial 00 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 004 followed by or off hook key e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog or ISDN phone dial 00 45 39558800 Call from phone book or call log only IP handset e Enter the phone book of the IP handset scroll to the wanted number and press the off hook key or e press the off hook key from the main screen to display the lates
46. SHBOARD Satellite selection Tor AOR PHONE BOOK POR MESSAGES CALLS Apply _Cancel SETTINGS LAN Phone Fax ISDN Common IP handsets Discrete IJO Upload Satellite selection ADMINISTRATION 2 Select the satellite you prefer to use If you select Auto the default setting the EXPLORER 727 system automatically uses the most appropriate satellite Note that at this writing the POR satellite is not yet available 3 Click Apply D If you have selected one of the satellites your EXPLORER 727 system will only try to register on the selected satellite This means that if the antenna is outside the coverage area for that satellite the EXPLORER 727 system will not be able to register with the BGAN network 98 126882 B Selecting the preferred BGAN satellite 94 Administration Accessing the administration settings Logging on Chapter 4 Using the web interface The Administration settings require an Administration user name and password 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP D tere Please enter administrator username and password ADMINISTRATOR LOGON User name Password Cancel Forgot administrator password P If
47. Streaming profile when setting up your network user group See Managing LAN network users on page 80 To start or stop a Streaming session on the LAN interface do as follows 1 Access the web interface 2 In the Dashboard locate the field STREAMING PROFILES ON LAN 3 Click the Start or Stop link of the relevant Streaming profile DZ If another primary profile is active you must stop it before you can start your new profile E gt When running a Streaming session you are charged for the time you are connected A started Streaming session will stay active until you stop it For further information see Using profiles on page 101 and Setting up the network user groups on page 8l Working with network groups The LAN users of the EXPLORER 727 system can be organized in network user groups with different setup and different access rights Users can only see and start stop profiles configured for their own network user group Using the built in web interface with an Administrator password you can configure the network user groups and network devices For further information see Managing LAN network users on page 80 98 126882 B Using a computer 37 Chapter 3 Operating the system Using the IP handset You can use the Thrane amp Thrane IP handset as user interface for the EXPLORER 727 system as well as for making calls The IP handset has a dedicated menu for the EXPLORER 727 system For information on how to start u
48. USER MANUAL REMOTE SATELLITE SYSTEMS 888 989 8199 www remotesatellite com support remotesatellite com EXPLORER 727 Document number 98 126882 B Release date April 1 2008 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane amp Thrane A S We recommend downloading the latest version of the manual from the Thrane amp Thrane web site www thrane com Copyright 2008 Thrane amp Thrane A S All rights reserved Trademark acknowledgements e Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States e EXPLORER is a registered trademark of Thrane amp Thrane A S in the European Union and the United States e Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries e Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc e Inmarsat s product names are trademarks or registered trademarks of Inmarsat e Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company Addresses www thrane com Denmark Company headquarters Thrane amp Thrane A S Lundtoftegardsvej 93 D DK 2800 Kgs Lyngby Denmark USA Thrane amp Thrane Inc 509 Viking Drive Suites K Lan
49. Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message Click Forward next to a message you want to forward Type in the phone number of the new recipient and click Send The terminal now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all sent messages to delete all the messages Handling SMS messages 55 Chapter 4 Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e g from a mobile phone using one of the mobile numbers for voice Dial lt Mobile number gt The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile numbers are listed in the web interface you can look them up as follows Select PHONE BOOK gt Mobile numbers If the mobile numbers are not listed in the web interface refer to your airtime subscription DZ There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane
50. a different Evaluation Precedence Index 4 Select the Profile from the scroll list The available profiles are the profiles listed in the ADMINISTRATION gt Profiles page 98 126882 B Administration 105 98 126882 B Chapter 4 Using the web interface Fill in one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields Source address Subnet mask Protocol number Destination port range From and To Note that Source and Destination are relative the core network This means that Destination is your terminal Source port range From and To Type of Service Type of Service mask For further information on the principles and parameters of the traffic flow filters refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 Click Apply at the bottom of the page Administration 106 Chapter 4 Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non administrator users To set up the user permissions do as follows l 98 126882 B From the left navigation pane select ADMINISTRATION gt User permissions Thrane amp Thrane DASHBOARD ALLOW USERS TO PHONE BOOK Upload software MESSAGES Edit phone book C no CALLS Change phone settings yes C no SETTINGS Change LAN settings ADMINISTRATION 9 ng yes C n
51. act Please enter support information here PHONE BOOK MESSAGES f Generate diagnostic report to file Generate report CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Self test GITF Map ol CC a If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues you should call your local distributor Generating a diagnostic report If you want to generate a diagnostic report do as follows 2 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser If it does choose File gt Save As to save the file Choose a location for the file and save it The diagnostic report contains relevant information for troubleshooting Please enclose this file when you are reporting an error 98 126882 B Help desk diagnostic report event logging and self test 108 Chapter 4 Using the web interface Viewing the Event list or the Event log Overview When an event is registered the web interface shows an event icon JN in the icon bar as long as the event is active The Event list only shows events that are currently active whereas the Event log shows the history of events that have occurred Event list To view the event list click the event icon from the icon bar at the top of the web interfa
52. active CALLS A 4 0504 New Not active SETTINGS 5 5 0505 New Not active SN 6 0506 New Not active Phone Fax 7 0507 New Not active ISDN 8 0508 New Not active Common 9 0509 New Not active IP handsets 10 0510 New Not active Call settings 11 0511 New Not active Discrete 1 0 12 0512 New Not active Upload 13 0513 New Not active F z 14 0514 New Not active Satellite selection 15 0515 New Not active ADMINISTRATION 16 0516 New Not active HELPDESK SITE MAP 2 Select Edit next to a handset to change the password of the handset Remember that you must enter the same password as well as the local number user name in the IP handset 3 Select Delete next to a handset to delete it from the list When a handset is deleted from the list you can no longer access the terminal with this handset 4 Select Configure next to a handset to enter the built in web interface of the IP handset With the web interface of the IP handset you can access the internal settings of the IP handset For further information refer to the user manual for the IP handset 98 126882 B Setting up the interfaces 76 Setting the call types for IP handsets Do as follows 1 98 126882 B Chapter 4 Using the web interface Select SETTINGS gt IP handsets gt Call settings DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Phone Fax ISDN Common IP handsets Call settings Discrete 1 0 Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP
53. andsets 2 Select Show my number and click Apply 98 126882 B Setting up the interfaces 73 Chapter 4 Using the web interface Closed user group Your subscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows 1 98 126882 B Select SETTINGS gt Common gt Closed user group from the left navigation pane SIGNAL HEREOOO GROUPS DASHBOARD Group index Active Group no 0 O f PHONE BOOK MESSAGES CALLS 1 fo SETTINGS 2 C f LAN 3 c eooo Phone Fax d 4 C booo ISDN 5 O f Common Call forward E 2 fo Call barring z O fo Call waiting 8 O fo Line identification a C be Closed user group f 10 ce Subscribed IP handsets SETTINGS FOR ACTI E CLOSED USER GROUP Discrete I O These settings are not used for subscribed closed user group Upload I outgoing Access Preferential Apply Cancel Satellite selection ADMINISTRATION Type in your user group number s under Group no Select which group s should be active If you select Subscribed the group s included in your subscription will be active To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be us
54. aral incoming calls when roaming outside the home country Common 3 1 KHZ AUDIO Call forward I Bar all outgoing calls Call barring Bar outgoing international calls except to home country Call waiting I Bar all incoming calls Line identification Bar all incoming calls when roaming outside the home country Closed user group DATA ISDN IP handsets I Bar all outgoing calls Discrete 1 0 ea Upload Bar outgoing international calls except to home country Satellite selection I Bar all incoming calls CLM SLES EO Bar all incoming calls when roaming outside the home country HELPDESK Barring PIN seee SITE MAP RN S Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated gt Se isl si Fal a Click OK next to Read current settings to make sure the page is updated For each call type select which calls should be barred In the Barring PIN field type in a PIN for your call barring setup DZ This is not the SIM PIN entered at startup but a network PIN which is supplied together with your SIM PIN Click Apply Setting up the interfaces 71 Chapter 4 Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data Do as follows
55. are to be assigned to each call type Note that this setting only applies to the call type selected above the MSN number and only if the connected device supports the call type used If you set an MSN number to anything other than lt None gt connected devices must be programmed with these MSN numbers 98 126882 B Setting up the interfaces 65 Chapter 4 Using the web interface You have the following options with the MSN numbers e lt None gt No MSN numbers are used An incoming call is accepted in all devices connected to this port e 1 2 3 or 4 If for example you select 1 at Standard call type an incoming Standard call is accepted by all devices that are programmed with the number 1 and connected to the ISDN interface 0401 0402 These are local numbers for separate devices connected to the ISDN interface An incoming call is accepted by devices that are programmed with the selected number and connected to the ISDN interface You can combine the MSN settings Example You have two devices connected to the ISDN interface One is programmed with the numbers 1 and 0401 the other is programmed with 1 and 0402 In the web interface you select the MSN number 1 under Standard If an incoming Standard call arrives both devices will accept the call If you make a local call to one of the local numbers 0401 or 0402 only the called device will accept the call 4 Set the call type for outgoing calls e If you selec
56. ce or select HELPDESK gt Event list from the left navigation pane Thrane amp Thrane HEEOO00 AA First reported ID Unit Severity Text DASHBOARD Fri Jun 15 12 43 50 2007 00101 0 Terminal ERROR System data damaged N Lists Wilars Fri Jun 15 12 08 20 2007 00104 0 Terminal ERROR System data damaged Antenna cable loss calibration failed MESSAGES Fri Jun 15 11 58 24 2007 03100 0 Terminal ERROR CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Self test SITE MAP The Event list page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event messages on page 122 Event log To view the Event log select HELPDESK gt Event log from the left navigation pane The Event log shows the same information as the Event list but also includes events that occurred in the past and are no longer active Additionally it lists events of informational character describing normal phases of operation for the terminal 98 126882 B Help desk diagnostic report event logging and self test 109 Chapter 4 Using the web interface Self test The Self test performs system test on the EXPLORER 727 system similar to the tests that are performed during the Power On Self Test POST The terminal will reboot when performing the self test All ongoing calls or
57. cording to the table in Special purpose numbers on page 30 Note that if you are using local numbers for ISDN devices the numbers must be programmed in the devices For further information refer to the documentation for your ISDN device 98 126882 B Using a phone or fax machine 31 Chapter 3 Operating the system Handling waiting calls DBD The phone must have an R key to be able to use these functions During a call if a second party attempts to make contact with you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released after a time out period In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 72 When you receive a Call Waiting indication you have the following options If you want to Do as follows Clear the current call PressR 1 within the time out period and accept the waiting call Hold the current call PressR 2 within the time out period and accept the waiting call Ignore the waiting call Take no action Reject the waiting call PressR 0 within the time out period Note 4 The BGAN system only supports one external call at a time 98 126882 B Using a phone or fax machine 32 Holding a call Chapter 3 Operating the system DB The phone must have an R key to be
58. d M Virginia Beach VA 23452 USA 98 126882 B Denmark Thrane amp Thrane Aalborg A S Porsvej 2 DK 9200 Aalborg SV Denmark China Thrane amp Thrane Shanghai Unit 602 Building 4 289 Bisheng Rd Zhangjiang High tech Park Pudong 201204 Shanghai P R China Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane A S assumes no liability for the customer s failure to comply with these requirements Observe marked areas Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol as it may result in injury Microwave radiation hazards During transmission the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna When the system is powered make sure that nobody gets closer than the recommended minimum safety distance The minimum safety distance is 1 m to the side and above the antenna when the EXPLORER 727 is powered The safety distance of 1 m does not apply directly below the antenna as the radiation forms a hemisphere above the antenna Service User access to the interior of the system units is prohibited Only a technician authoriz
59. d in copy on the next page when ready FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 15 21 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment M The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment 98 126882 B EXPLORER 727 131 Chapter 6 Conformity REPLACE THIS PAGE WITH THE DECLARATION OF CONFORMITY FOR EXPLORER 727 98 126882 B EXPLORER 727 132 APN BGAN CE CID CM cs DHCP DNS FCC 98 126882 B Glossary Access Point Name The Access Point Name is used by the terminal operator to establish the connection to the required destination network Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility Conformit e Europ enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be s
60. d is installed For information on how to insert the SIM card refer to the installation manual Switching on the terminal Using the Power switch To switch on the terminal use the Power switch in the connector panel It normally takes one or two seconds for the terminal to switch on L Band Antenna DC Inp 5 2 DO ie SIM Card 1 5 z Heo Using the ignition system If you have connected the ignition system of your vehicle to the I O connector you may leave the power switch in the on position and the terminal will switch on off when you start stop the engine of your vehicle When the engine is stopped the terminalis in standby mode meaning that only the primary parts of the system are kept alive The standby current is max 15 mA when the ignition is off For information on how to connect to the I O connector refer to the installation manual for the EXPLORER 727 system You must set up the ignition function in the web interface For further information see Configuring the I O interface on page 79 Note 4 In some cases the system may reboot after power on because of the high start up current Using a remote on off switch If a switch is connected to the remote on off pins in the DC connector you may leave the power switch in the on position and use the remote switch to turn the terminal on and off When the remote switch is off the terminal is off However if you leave the power switch on the termina
61. data sessions will be terminated To activate a Self test do as follows 1 Select HELPDESK gt Self test Thrane amp Thrane SIGNAL 0000000 Warning The terminal will reboot to perform the self test Rebooting the terminal will DASHBOARD terminate all existing connections PHONE BOOK Self test MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Self test SITE MAP 2 Click Self test 3 Click OK in the Warning dialog The terminal now performs a self test and resets the terminal What s next This chapter has explained how to use the web interface for setup and use of the system You should now be able to set up the system check status read and send SMS messages use the phone book and much more The following chapter Troubleshooting provides guidelines for troubleshooting an overview of the different means of status signalling and a list of available spare parts and accessories 98 126882 B What s next 110 Chapter 5 Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling It also lists available spare parts and accessories Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please cal
62. dset refer to the user manual for the IP handset 98 126882 B Main units Chapter 1 Introduction 03 23PM le Contacts Status Call log Network Settings SIP BGAN e amp Thrane P K A Network Settings SIP BGAN Chapter 1 Introduction IP cradle The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the handset and using an Ethernet cable to the terminal 98 126882 B Main units 6 Chapter 1 Introduction The Inmarsat BGAN system What is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system PW 1 4 satellite F1 P i satellite F2 I 4 satellite F3 Launch planned for 2008 3 3 g amp g 8 3 g g ae a al ar en N a ee er a a oa a A y E D The map depicts Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending on various conditions The launch of the F3 satellite POR is planned for 2
63. e is not available in the Default user group No internet access means no connection to the Internet is allowed Use this setting e g for IP handsets where an Internet connection is not required The external voice connection is still available this setting only affects communication over the Internet Select Dynamic IP address This is the IP address used externally on the satellite network If you want to use a static IP address and your subscription allows for it you must still leave this setting at Dynamic Then select SIM default in step 8 and type in the APN user name and password from your provider in step 9 Your terminal will then use the static IP address set up for your SIM card D Typing ina static IP address is currently not supported by the BGAN network Set IP Header compression to Enabled or Disabled For information on IP Header compression see Header compression on page 90 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting the common interface settings on page 67 SIM default The APN is taken from the SIM card If you want to use a static IP address on the external network select this optio
64. e the right traffic class for your application In general Standard data Background is best suited for TCP IP applications and Streaming data is best suited for UDP traffic e g live video or audio You may select one of the following e Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing e Streaming is real time one way communication It is primarily used for video and audio Interactive is two way communication not real time It is used for communication that is not very delay sensitive such as web browsing data base retrieval and server access Examples of machines interaction with remote equipment are polling for measurement records and automatic data base enquiries tele machines Administration 102 10 1 12 98 126882 B Chapter 4 Using the web interface e Background is used for data which is not delay sensitive such as E mails SMS download of databases and reception of measurement records Type in the bit rates in kbps in the following rows e Maximum bit rate ul kbps is the maximum upload bit rate allowed for this profile Maximum bit rate dl kbps is the maximum download bit rate allowed for this profile e Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this profile DZ When you click Apply the bit rate va
65. ececeeessessceeeees 20 Making thefirst call zc tsecsca st cece sade eats ta tonite nhac E RR 21 Whats WN scceteeeeceeci tence eee see ea eee 22 Operating the system Inthis chapter sessies entier rre en E E AE EREE 23 General resserre ea a a E 23 Using a phone or fax machine casas ve cous do ceasdesacecqeidacentavidesasiwarseeshdatcaieawesstanaa 25 Using a computer ssesssssssesessssesesssessesessssesesessssesessesesesessssesessesesessssesenrsseseseseeses 36 Using the IP handset ois cecasictesc soenndaine co usiseavie Gvesatentw eee oa cde seuomdndeatnessbeceianaees ieee 38 What s MEX siise eare aa E E EEE 38 vii Table of Contents Chapter 4 Using the web interface In this CWA UN acts cee eseststiedecesatnceesicewaesevsnsusxcusvawctooniesnscansenceniereesveretaedateasis 39 DUOC OUD csiis erener esters EE E E EE ER 39 Entering the SIM PIN in the web interface o ssssesessssssesessesesessssesessssesrsseeesee 44 Using the Dashboard gat uchcasascncvecadetesvextessednnsiesecctd eee 45 Using the phone book ssnnsnnssenessossesesseseenesseseesesseseesesseneesessrnessessrnessesseneoseseeses 49 Using the Call log sesiusrireesiesniei ainssi eirinen enrera Ei a aae EA 52 Handling SMS messages s ssssssssssssesesessesesessssesessesesessssssesssseseseesssesesssseseseeseses 54 Setting p the Interfaces ieie nre e EE RRE 60 Managing LAN network SEIS s ssssssessssssssessssesessssesesesessesessssesessssesenessesesesesses 80 Uploading software
66. ed Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used Click Apply Setting up the interfaces 74 Chapter 4 Using the web interface Managing IP handsets Overview The terminal has 4 LAN PoE connectors for connection of IP handsets or other IP equipment You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets The EXPLORER terminal supports connection of up to 16 handsets Each handset must have a local number in the range 0501 to 0516 as well as a unique password Connecting a new IP handset gt The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501 To connect a new IP handset do as follows 1 Connect the IP handset to one of the LAN ports of the terminal 2 In the web interface select SETTINGS gt IP handset Thrane amp Thrane SIGNAL 0000000 Entry Number Handset password Actions Configure handset DASHBOARD 1 0501 0501 Edit Delete Configure PHONE BOOK 2 0502 New Not active MESSAGES 3 0503 New Not active CALLS 4 0504 New Not active SETTINGS 4 5 0505 New Not active ay 6 0506 New Not active Phone Fax 7 0507 New Not active ISDN 8 0508 New Not active Commo
67. ed by Thrane amp Thrane A S may perform service failure to comply with this rule will void the warranty Do not service or adjust alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Power supply The voltage range is 10 5 32 V DC 14 A 5 5 A Be aware of high start up peak current 20 A 24 V 5 ms Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them 98 126882 B iii Install and use the antenna with care Thrane amp Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or stressing the mounting base It is the responsibility of the customer to ensure a safe and correct installation of the antenna The instructions in the Installation manual are only guidelines Failure to comply with the rules above will void the warranty 98 126882 B Ab
68. erminal 00199 damaged damaged Contact your distributor 00210 to SIM module The SIM interface on the Contact your distributor 00219 error terminal cannot be used 00240to Temperature The terminalis in danger of Do not use the terminal 00249 sensor error overheating Contact your distributor 00260to System error The terminal cannot Contact your distributor 00269 communicate on the satellite network 00270to Voice module Voice services cannot be Contact your distributor 00279 error accessed by the terminal 00280to Ethernet The Ethernet interface on Contact your distributor 00289 module error the terminal cannot be used 00300to GPS module The GPS module is out of Contact your distributor 00309 error function The terminal cannot obtain a valid GPS position 00330to ISDN failure The ISDN interface on the Contact your distributor 00339 EXPLORER 727 cannot be used 00340to 2 wire failure The Phone Fax interface of Contact your distributor 00349 the EXPLORER 727 cannot be used 00350to AD9864 Internal error in the Contact your distributor if 00359 calibration receiving part of the the problem persists data error terminal 00360to No antenna The terminal cannot L Check antenna cable 00369 found communicate with the between terminal and sntenna antenna 2 Reboot the terminal 98 126882 B Status signaling 123 Appendix 5 Troubleshooting ID Event Te
69. ew The EXPLORER 727 system TT 3722A includes the following main units e TT 3053B EXPLORER 727 antenna e TT 3736A EXPLORER terminal e TT 3670A IP handset with cradle EXPLORER 727 antenna The EXPLORER 727 system uses the TT 3053B antenna which is a mechanically steered 2 axis stabilized BGAN antenna intended for roof mounting on a vehicle The antenna contains all functions for satellite tracking including a GPS system A single coaxial cable carries all RF communication supply voltage and modem communication between the antenna and the terminal For information on how to install the antenna refer to the installation manual 98 126882 B Main units 3 Chapter 1 Introduction EXPLORER terminal Overview The EXPLORER terminal is the controlling unit in the EXPLORER 727 system It contains all user interfaces and LED indicators and stores configuration data The terminal is designed to be mounted inside a vehicle For information on how to install the terminal refer to the installation manual Tools for setup and daily use The Thrane amp Thrane IP handset is used for displaying status and for entering the PIN code for the terminal For information on how to use the handset menus see the user manual for the IP handset The built in web interface is used for easy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of soft
70. f the LAN connectors on the terminal 3 When the computer and the terminal are ready check the connection e g by accessing the built in web interface of the terminal with your browser For further information see Accessing the web interface on page 41 You may have to disable the Proxy server settings in your browser For further information see Browser settings on page 40 For information on how to configure the LAN interface on the terminal see Configuring the LAN interface on page 61 98 126882 B Connecting a computer 16 Chapter 2 Getting started Entering the SIM PIN for the terminal Overview Depending on your SIM card you may have to enter a SIM PIN to use the system You can enter the PIN using a standard phone or ISDN phone the IP handset or the web interface For information on how to connect the IP handset or computer you are going to use see Connecting a computer to the LAN interface on page 16 or Connecting the IP handset on page 15 Entering the PIN using a phone or IP handset To enter the PIN If you have a phone connected to the terminal you can use it to enter the PIN at start up Do as follows Dial the PIN the same way you would dial a phone number e For an analog or ISDN phone Pick up the phone When the terminal is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by When you hear a busy tone or a dialing tone the PIN has been accepted and you can
71. g started Registering on the BGAN network Registration procedure When the SIM PIN is accepted by the terminal the EXPLORER 727 system starts the registration procedure on the BGAN network DZ We recommend keeping the vehicle on a steady course while the antenna is performing a sky scan If the vehicle is turning during sky scan it increases the total duration of the sky scan process You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal vy Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity DO d Link Speed 7 Baa aaa E NNO EXPLORER Note that the registration procedure may take several minutes LED indications during the registration procedure This table shows how the startup procedure is signaled with the light indicators If errors occur the indicators will light yellow or red depending on the severity of the errors Status Antenna indicator Terminal indicator The antenna is starting up Flashing slowly green The antenna is performing a sky scan Flashing rapidly green The terminal is registering on the network Flashing green The antenna is tracking Steady green The system is registered and ready for use Steady green Steady green For further information on the indicators see Light indicators on page 119 Note on satellite coverage Be aware that if the vehicle is placed on the side of a steep
72. he LAN interface in the terminal Antenna status The status of the antenna Managing data sessions Overview Data sessions are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard 98 126882 B ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN Group 0 Start Streaming 128 Refresh Primary profiles are listed in the left side and secondary profiles if any are listed to the right Profiles that are currently active are displayed as a link with the text Stop lt name of profile gt Profiles that are ready to be activated are displayed as a link with the text Start lt name of profile gt Using the Dashboard 46 Chapter 4 Using the web interface Start stop a Streaming session on the LAN interface DB Before starting a Streaming session make sure you have set up a Streaming profile for your user group in the SETTINGS gt LAN gt Network user groups page To start or stop a Streaming session click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN Note that if another primary profile is active you must stop it before you can start your new profile If a primary profile is already active your new profile will not appear as a link but as plain text The active primary profile is displayed as a link with the text Stop lt name of profile gt Click this link first to stop
73. hernet for connecting IP handsets or other IP equipment For information on the features and functions of the Thrane amp Thrane IP handset refer to the user manual for the handset ISDN phone or G4 fax machine The terminal has one ISDN connector for connecting an ISDN phone a modem or a fax machine SIM Card 1 2 e L Band Antenna Xo Output N mf ems DC nput 10 5 32V DG 14 5 5A ISDN LAN 1 0 Phone Fax ALTA For information on how to connect to the interfaces see the installation manual for the EXPLORER 727 system 98 126882 B Using a phone or fax machine 25 Chapter 3 Operating the system Selecting the call type Definition The phone connection can use one of the following call types Standard Voice which is a low tariff voice connection compressed to 4 0 kbps e 3 1 kHz Audio which is a high quality connection used for Premium Voice G 3 fax or analog modem e UDI or RDI only on ISDN interface which is used for G4 fax or data In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone Fax or ISDN interface or from an IP handset connected to the LAN interface When connecting a fax or a modem to the Phone Fax interface you must use 3 1 kHz Audio Example If you always have a fax connected to the same Phone Fax interface you can set this interface to 3 1 kHz Audio only This will mean that if an incoming S
74. ick the link next to the device The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page To unlock a device from the IP address click Delete next to the device in the LOCKED IP ADDRESSES list 98 126882 B Managing LAN network users 86 Chapter 4 Using the web interface Using the network classification table Overview The network classification table is used for making an association between network devices and network user groups Each entry in the table shows MAC address IP address LAN port and network user group Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry do as follows l 98 126882 B Select SETTINGS gt Network classification table Thrane amp Thrane SIGNAL 0000000 NETWORK CLASSIFICATION TABLE DASHBOARD MAC address IP address LAN port Network user group PHONE BOOK i a 3 Group 0 w Edit Delete MESSAGES z 2 Group 0 amp Edit Delete CALLS iu i Default group SETTINGS Add LAN Changes to this page only take effect after reboot Port forwarding Network devices Network classification Network user groups Phone Fax ISDN Common IP handsets X gt E CEE i Qtocalintranet 7 The network classification table shows which devices are associated with which LAN ports and network user groups An A
75. information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 56 JN An event is active Click the icon to see a list of active events For explanations of the event messages see List of events on page 123 Note that this icon will remain in the icon bar as long as the event is still active Navigating the web interface To expand a menu click the menu in the navigation pane e To access status and settings click the relevant subject in the navigation pane or click the relevant icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the relevant location 98 126882 B Introduction 43 Chapter 4 Using the web interface Entering the SIM PIN in the web interface DB You may not have to enter a SIM PIN to access the terminal This depends on whether or not the use of a SIM PIN is enabled on your SIM card If a computer is connected when you start up the terminal you can access the web interface and enter the SIM PIN here If your SIM card requires a PIN and the PIN has not yet been entered When you access the web interface it opens on the PIN page Until you enter the PIN you can only upload software and view the Dashboard Access to all other parts of the web interface
76. is is the delay from the time data is received in the terminal until it arrives at the receiving end e If the Transfer delay is 500 ms error correction is disabled e If the Transfer delay is 4000 ms error correction is applied In the Traffic handling priority row select from the drop down list which priority this connection should have Click Apply The new profile is now added and can be selected from the lists of primary and secondary profiles when you set up your interfaces Administration 103 Chapter 4 Using the web interface Using traffic flow filters What are traffic flow filters When more than one type of traffic is needed you must use both a primary and one or more secondary profiles For the Core network and the terminal to classify packets received from the external network into the proper profile you need a traffic flow filter A list of traffic flow filters consists of one to eight packet filters each identified by a unique packet filter identifier A packet filter also has an evaluation precedence index that is unique within all traffic flow filters associated with the profiles that share the same PDP Packet Data Protocol address Information of source destination type of service etc is combined in each packet filter in the list Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance
77. ists valid BGAN network contact your distributor 03500to 2 wire 2 wire calibration failed on 03509 calibration the Phone Fax interface failure because of 1 Common mode 1 Check the wires to your balance error phone or fax 2 The hook is off 2 Put the hook on 3 Wires are shorted to 3 Check the wires each other or shorted to ground 98 126882 B Status signaling 125 Appendix 5 Troubleshooting ID Event Text Explanation Remedy 03600to 2 wire The Phone Fax interface 03609 operational fails to operate for one of failure the following reasons 1 Ground shorted 1 Check the wires 2 Power overload 2 Wait until the event is cleared then try again 3 Temperature overload 3 Wait until the event is cleared then try again 08002 One or more The power supply to the Ensure a stable power ports has PoE terminal has dropped supply to the terminal disabled due critically PoE is disabled to to power ensure enough power to limitations the antenna 08008 Antenna The antenna voltage is Check the cable to the exceeds either too high or too low antenna voltage Contact your distributor if threshold the problem persists 08009 Power Hold up The power supply to the Ensure a stable power the terminal terminal has dropped for supply to the terminal can no longer too long The antenna does power the not have enough power to antenna function 0800A Reduce
78. ite is blocked Make sure the antenna has a clear view in all directions See the installation manual for details The antenna cable is not properly connected Check that both ends of the cable are connected properly according to the guidelines in the Installation manual Also check that no connectors are damaged The system is set up to use one specific satellite but the system is outside coverage from that satellite Enter the web interface Select SETTINGS gt Satellite selection Select Auto and click Apply The system will now search for the satellite with the strongest signal and attempt to register No transmission on the BGAN network is possible The Radio silence function is activated from an external device connected to the I O interface of the terminal If the Radio silence function should not be activated deactivate it from the external device Connection to the Internet cannot be established Your network user group does not allow Internet access The Administrator can access and change network user groups in the built in web interface of the terminal 98 126882 B Troubleshooting guide 115 Appendix 5 Troubleshooting Problem Possible Cause Remedy 256 kbps Streaming does not work 1 The elevation angle to the satellite is too low 2 There is not enough free bandwidth for a 256 kbps streaming connection 1 256 kbps Streaming
79. k Load 2 Click Browse to browse to the file you want to import Then click Open 3 Click Load The new configuration is now loaded into your terminal Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under Administrator logoff in the ADMINISTRATION page 98 126882 B Administration 98 Chapter 4 Using the web interface Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions DZ Thrane amp Thrane does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the Airtime Provider may have different methods of calculating the charge Do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges Thrane amp Thrane The billing details from your Inmarsat Service Provider can be entered below DASHBOARD PHONE BOOK Currency EUR z for display purposes only MESSAGES Standard voice EUR o oo per minute CALLS SETTINGS 3 1 kHz Audio EUR Jo 00 per minute ADMINISTRATION Call charges Standard data EUR fo 00 per MegaByte 1000 kB Log handlin A s g Streaming 32 EUR fo 00 per minute Profiles Traffic flow filters Strea
80. l Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners gt 4 gt E C agp internet as 3 Click Check for updates The terminal will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software 4 Click the link to download the new software to your computer After saving the software follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your terminal 98 126882 B Uploading software 93 Chapter 4 Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to Auto mode However if you are located in an area with more than one BGAN satellite available you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite Do as follows 1 Select SETTINGS gt Satellite selection from the left navigation pane Thrane amp Thrane SIGNAL 0000000 DA
81. l in the on position you can always switch the terminal back on with the remote switch The standby current when the remote switch is off is max 2 mA For further information on the remote on off function refer to the installation manual for the EXPLORER 727 system 98 126882 B Starting up the terminal 13 Chapter 2 Getting started Power up completed When the terminal is switched on the Power indicator in the LED panel of the terminal lights green Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity SS Ea lel Link Speed EE ESE la ig EXPLORER You can now access the terminal settings but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network This normally requires that you enter a SIM PIN For further information see Entering the SIM PIN for the terminal on page 17 and Registering on the BGAN network on page 20 To switch off the terminal tip the Power switch back It takes 5 to 10 seconds to power down the terminal Alternatively use the ignition or remote on off function described above 98 126882 B Starting up the terminal 14 Chapter 2 Getting started Connecting the IP handset Power supply The Thrane amp Thrane IP handset is powered from the LAN interface using Power over Ethernet Starting up the IP handset The following procedure is for the Thrane amp Thrane IP handset The procedure may be different for another t
82. l the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription for a contact number System support If you need assistance with problems caused by the terminal or antenna please call a distributor in your area An updated list of certified partners and distributors is available on Thrane amp Thrane s web site www thrane com Select Land Mobile and select Distributors from the top menu bar 98 126882 B In this chapter 111 Chapter 5 Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal Connect a computer enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software from the web interface If you have an Administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 91 98 126882 B Uploading software 112 Appendix 5 Troubleshooting Part numbers System units TT 3722A EXPLORER 727 system EXPLORER 727 antenna 403053B TT 3670A IP handset and cradle Thrane amp Thrane IP Handset 403672A Spare parts EXPLORER 727 Antenna spare parts
83. lls e Mobile number The mobile number of the terminal you are calling The first part of the number is always 870 which is the country code for the BGAN system Note 4 There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Example If you are calling from Denmark and the mobile number for 3 1 kHz Audio is 870782105234 on your terminal and you want to make a call to the terminal using 3 1 kHz Audio dial 00 870 782105234 If the mobile numbers are listed in the web interface you can look them up by selecting PHONE BOOK gt Mobile numbers If the numbers are not listed refer to your airtime subscription We recommend using the web interface to save the mobile numbers for future reference See Viewing and editing the mobile numbers on page 51 98 126882 B Making the first call 21 Chapter 2 Getting started Making a call from one EXPLORER 727 to another To make a call from one terminal to another dial 00 lt Mobile number gt What s next After reading this chapter you should be able to start up the terminal and make a simple data or voice connection The next chapters provide more information on the user interfaces and the setup of the terminal The following chapter Operating the system explains how to use the system 98 126882 B What s next 22 Chapter 3 Operating the system In this chapter This chapter describes how to use the EXPLORER 727 system It does not desc
84. lues you typed in may be rounded off because only certain values are allowed In the Delivery order row select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the same order they were sent In the Maximum SDU size byte row type in the maximum allowed packet size in Bytes rounded off to nearest 10 The maximum packet size possible is 1520 In the Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply e No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted e No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied If you selected Yes in step 7 select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error ratio in the delivered packets In the Transfer delay ms row type in the delay in ms Th
85. ming 64 EUR o oo per minute SIM Lock Streaming 128 EUR o oo per minute User permissions HELPDESK Streaming 256 EUR o oo per minute SITE MAP Apply Cancel Disclaimer Please note that the estimates made on this basis are only indicative and Thrane amp Thrane cannot be held liable for any differences between these and your actual bill If you change the currency or the rates these changes will also be applied to historical figures so you may want to save the call log to a separate file to keep track of historical data fa ep internet 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls on page 53 98 126882 B Administration 99 Chapter 4 Using the web interface Log handling 1 From the left navigation pane in the ADMINISTRATION page select Log Handling 98 126882 B Thrane amp Thrane Clear call log OK DASHBOARD E PHONE BOOK Clear total counters ok MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK SITE MAP oe 4 Oe iter To clear the Call log click OK next to Clear call log To clear the total c
86. mple For further information see Connecting Cables on page 98 126882 B Chapter 1 Chapter 2 Chapter 3 98 126882 B Table of Contents Safety s mmMary eeren eames eens E A iii About the manual 5 5 cinccsstsccasutess piacsataiundecasdaacensiaeadenasuanneateaieeeeaastaneeasac cemented V Introduction Welcome srsricctiirenine tian a E e R a 1 In this chapter sien sastecd coc outactdd ocrdsG cs atule eesis rasaan Een ee a Eara R Eare reana aeia 1 Features and interfaces s s sssesssssesssssssssssesesssesseeteessestestetesssssrssteneeseessensestestess 2 EMAIT i S ee E E E E A E A 3 The Inmarsat BGAN system e ssessssssssssesessesesesessssesrssesesesessesrssssesesesessesessssesesee 7 Matrix of services and interfaces s sssessssssssssesssessessessessensosesstssresssssrsseeneesee 11 What S MEX deerit arara aae aeaee aaea EEE eE e 11 Getting started In this chapter casos issxsetedr ce ostictinet ated te isese anesini estire ae ae e anaana eaei 12 Before VOU Stat esre isere e E E E E 12 Starting up the terminal siisii eneeier E 13 Connecting the IP handset ss ssssssssssssssssssessessesseesssssessserssstsnresreseesssssessessesnses 15 Connecting a COMpUtEer ssss ssssssssessssssesssssessssstssttsreseesssstestrontsstsntesteseessestesseenesnees 16 Entering the SIM PIN for the terminal c cccsssssssssssseceseseseseseeesteeeseeeseecaeeeees 17 Registering on the BGAN network sscsssceccseeceseseceseeesceeec
87. n 9 0509 New Not active IP handsets 10 0510 New Not active Call settings 11 0511 New Not active Discrete 1 0 12 0512 New Not active Upload 13 0513 New Not active F z 14 0514 New Not active Satellite selection 15 0515 New Not active ADMINISTRATION 16 0516 New Not active HELPDESK SITE MAP 3 Next to the local number you wish to use click New 4 Enter the password you want for your IP handset 98 126882 B Setting up the interfaces 75 Chapter 4 Using the web interface 5 Inthe IP handset use the display menu system to enter the local number and the password you just entered in the web interface Do as follows e Enter the menu system and select SIP to get the list of profiles e Select the BGAN profile and select Options e Select Edit View and change the user name and password Note that the user name is also the local number for the handset When the terminal and the handset have recognized each other a Configure link appears next to the handset in the IP handsets page of the web interface This link provides direct access to the built in web interface of the IP handset For further information refer to the user manual for the IP handset Setting up the IP handsets Do as follows 1 Select SETTINGS gt IP handset Thrane amp Thrane SIGNAL 0000000 Entry Number Handset password Actions Configure handset DASHBOARD 1 0501 0501 Edit Delete Configure PHONE BOOK 2 0502 New Not active MESSAGES 3 0503 New Not
88. n either here or in the Common setting e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider D If you are going to use the static IP address from your SIM card the user name and password are mandatory See step 6 above At Automatic activation select whether the profile selected in the next step should be activated automatically or manually DZ If the selected primary profile is a Streaming profile this setting has no effect Streaming profiles must always be activated manually from the Dashboard e Disabled means you can activate deactivate the profile from the Dashboard e Enabled means the profile is activated automatically Select the Primary profile Select a profile from the Primary scroll list This profile is used by this network user group as a first choice when possible Managing LAN network users 83 12 13 98 126882 B Chapter 4 Using the web interface There are 5 predefined profiles Standard Streaming 32 kbps Streaming 64 kbps Streaming 128 kbps and Streaming 256 kbps Additionally you can define your own custom profiles If you have selected a Streaming connection as your primary profile the LAN interface will be running a Streaming connection until you stop it or disconnect the interface However if you select
89. nclude message in reply C yes No MESSAGES Delivery notification Cyes No Inbox Write message Apply Cancel Outbox Sent Message settings CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP 4 gt C a Z If you want to include the original message when you reply select Yes next to Include message in reply Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent Click Apply Handling SMS messages 58 Chapter 4 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane e To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number The Voice mail number is the number you call to hear your incoming voice mails D The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the V
90. nd phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book holds 199 entries divided into subpages To select the subpages you want click the relevant link at the bottom of the page Short dial The entry number in the phone book is the Short dial number When making a call from the terminal you can use this number instead of dialing the entire phone number Simply dial 00 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 003 Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 Inthe phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click
91. ne SIGNAL 0000000 COMMON INTERFACE SETTINGS DASHBOARD APN PHONE BOOK Cc MESSAGES SIM default CALLS C Network assigned SETTINGS User defined LAN PROFILES Phone Fax Buffering on streaming profiles Enabled Disabled HEDIS Apply Cancel Common Call forward Call barring Call waiting Line identification Closed user group IP handsets of BOSS T nee 7 2 Select the APN You have the following options e SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 98 126882 B Setting up the interfaces 67 Chapter 4 Using the web interface 3 At Buffering on Streaming profiles select Enabled or Disabled e If you select Enabled your Streaming connection will be buffered This means that the transmission is slightly delayed in order to ensure a precise and continuous data stream e If you select Disabled your Streaming connection will not be buffered This means the data is delivered immediately but may vary slightly in transmission speed 4 Click Apply How to use the common APN When you configure the APN for your individual network user group select Common to use the setting from this page Where Common is selected in the individual groups the setting will automatically be updated when
92. network approval If the Only emergency calls are problem persists contact allowed your Airtime Provider 01700 to Registration The EXPLORER 727 has not If the problem persists 01709 for voice yet been allowed to register contact your Airtime failed for voice services Circuit Provider Switched 98 126882 B Status signaling 124 Appendix 5 Troubleshooting ID Event Text Explanation Remedy 01800 to Registration The EXPLORER 727 has not If the problem persists 01809 for data yet been allowed to register contact your Airtime failed for data services Packet Provider Switched 02000to Satellite The signal from the Check the line of sight to 02009 signal weak satellite is weak the satellite Be aware that window glass may reduce the signal level Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength 02100 to Ciphering Off The network has turned Do not transmit data that 02109 ciphering off requires ciphering 02200to Ethernet data Ethernet data session could See the call log for the 02209 session failed not be established cause of the error Refer to Viewing the lists of calls on page 53 If the problem persists contact your distributor 02900to Network failed The EXPLORER 727 does Restart the EXPLORER 727 02909 authentication not accept the network asa Ifthe problem pers
93. nformation on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the terminal do as follows 1 2 98 126882 B Click MESSAGES from the left navigation pane This page contains new incoming messages In the left navigation pane click Write message Thrane amp Thrane WRITE NEW MESSAGE DASHBOARD PHONE BOOK MESSAGES Inbox a Write message Please note that text over 160 characters will be sent as multiple messages Outbox This will be sent as fi message s Sent Message settings Delivery notification Yes No CALLS Recipient Eas _Send SETTINGS ADMINISTRATION HELPDESK SITE MAP C a a a Type in the message in the Write new message field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message Type in the phone number in the Recipient field Remember 00 and country code e g 00 45 to call Denmark or 00 1 to call USA Handling SMS messages 54 Chapter 4 Using the web interface Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all
94. ng the web interface Downloading software from the Internet The terminal uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software To download the latest software from the Internet to the terminal do as follows 1 Make sure you have a connection to the Internet from your terminal 2 Open the web interface and select SETTINGS gt Upload from the left navigation pane Thrane amp Thrane SIGNAL 0000000 CHECK FOR SOFTWARE UPDATES DASHBOARD Current software version PHONE BOOK MESSAGES Check for updates CALLS Latest available Not checked SETTINGS File size LAN Phone Fax ISDN UPLOAD SOFTWARE TO TERMINAL Common IP handsets Browse Upload Discrete IJO Upload Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp Satellite selection Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing ADMINISTRATION software to your EXPLORER 727 HELPDESK If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact SITE MAP your loca
95. nutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further information on the Ignition function see Using the ignition system on page 13 5 If you are using a ringer output select the incoming call types that should activate the ringer under RINGER OUTPUT 6 Ifyou are using a Mute output select the incoming call types that should activate the Mute function under MUTE OUTPUT 7 Click Apply 98 126882 B Setting up the interfaces 79 Chapter 4 Using the web interface Managing LAN network users Introduction The network management system The network management system divides the users of the EXPLORER 727 terminal into network user groups Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network The network user groups can allow or restrict certain services for different users The EXPLORER 727 terminal supports up to 11 different network user groups and global IP addresses The steps necessary for managing network users include 1 Defining a network user group See Setting up the network user groups on page 81 The network user groups determine settings such as QoS Standard Streaming e IP addressing Static Dynamic e Internet access mode Router Mode Bridge Mode No Internet Access Identifying a network device See Managing network devices on page 85 The network devices are identified by their IP address MAC
96. o Call charges Change ISDN settings yes C no Log handling Change IP handset settings yes C no Profiles Change discrete I O settings yes C no Traffic flow filters Ch t i ae ange supplementary services yes C no User permissions Change common settings yes C no HELPDESK Change general settings yes C no SITE MAP Perform self test yes C no ALLOW AT COMMANDS ON Changes to AT command permissions only take effect after reboot LAN interface yes C no Apply Cancel 4 gt ESS O y O O e y For each item under ALLOW USERS TO select e yes to allow access or e no to block access to the settings Under ALLOW AT COMMANDS ON select yes to allow the use of AT commands on the LAN interface or e no to block the use of AT commands on the LAN interface Note that this setting does not take effect until the terminal is restarted Click Apply The settings to which access is denied are now greyed out for the non Administrator user Administration 107 Chapter 4 Using the web interface Help desk diagnostic report event logging and self test Accessing the Help desk If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if it is available on the SIM card Select HELP DESK from the left navigation pane Thrane amp Thrane SIGNAL 0000000 SUPPORT DASHBOARD 5 f For help please cont
97. ode used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Quality of Service Restricted Digital Information Radio Frequency Electromagnetic wave frequencies between about 3 kilohertz and about 135 SAS SDU SIM SMS Streaming TCP UDI UDP VPN 98 126882 B Glossary 300 gigahertz including the frequencies used for communications signals radio television cell phone and satellite transmissions or radar signals Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages Short Messaging Service A technique for transferring data such as audio or video clips so that itis processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection Transmission Control Protocol One of the core protocols of the Internet protocol suite TCP provides reliable in order delivery of a stream of bytes making it suitable for applications like file transfer and e mail Unrestricted Digital Information User Datagram Protocol One of the core protocols of the Internet protocol
98. oice mail number select MESSAGES gt Message settings from the left navigation pane The Voice mail number field shows the Voice mail number 98 126882 B Handling SMS messages 59 Chapter 4 Using the web interface Setting up the interfaces The SETTINGS page Antenna properties The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L Band interface on the terminal To access the SETTINGS page select SETTINGS from the left navigation pane Thrane amp Thrane SIGNAL 0000000 ANTENNA DASHBOARD Antenna bootloader version 1 0 PHONE BOOK Antenna software version 1 0 MESSAGES Antenna serial number 15704719 CALLS L BAND CONNECTOR SETTINGS L band connector C Enable Disable LAN Apply Cancel Phone Fax Teet eci ISDN Common IP handsets Discrete I O Upload Satellite selection 4 C iter Z Enabling or disabling the L Band interface future use To enable or disable the L Band interface do as follows 1 In the L BAND CONNECTOR field of the SETTINGS page select Enable or Disable 2 Click Apply 98 126882 B Setting up the interfaces 60 Chapter 4 Using the web interface Configuring the LAN interface Overview The EXPLORER 727 terminal has 4 LAN connectors with PoE Power over Ethernet The major part of the LAN parameters are set up in the network management pages For information on these settings refer to
99. old in the European Union Context Identifier Continuous Monitoring Circuit Switched Circuit switched networks require dedicated point to point connections during calls Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network Domain Name System A system translating server names URLs to server addresses Federal Communications Commission An independent United States government agency directly responsible to Congress FCC certification is normally required to make a product legal to be sold in the United States 133 G Geostationary GPRS GPS HPA 1 0 IMEI IMSO IP ISDN kbps LAN LED 98 126882 B Glossary Placed in a fixed position relative to a point on the surface of the earth General Packet Radio Service A standard for wireless communications which runs at speeds up to 115 kbps compared with current GSM Global System for Mobile Communications systems 9 6 kbps Global Positioning System High Power Amplifier Input Output International Mobile Equipment Identity A unique number identifying your terminal International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS Internet Protocol In
100. onfiguring the Phone Fax interface Do as follows 1 Select SETTINGS gt Phone Fax from the left navigation pane 3 98 126882 B Thrane amp Thrane SIGNAL 0000000 PORT 1 DASHBOARD Incoming calls M Standard M 3 1 kHz Audio PHONE BOOK Outgoing calls Standard 3 1 kHz Audio MESSAGES PORT 2 CALLS SETTINGS Incoming calls M Standard M 3 1 kHz Audio LAN Outgoing calls Standard 3 1 kHz Audio Ph F gusna Apply Cancel ISDN Common IP handsets Discrete 1 0 Upload Satellite selection ADMINISTRATION afl ea terme SS For each Phone Fax port set the call type for incoming and outgoing calls DZ Port 1is the connector closest to the antenna connector and Port 2 is the connector closest to the ISDN connector The call types are described in more detail in Selecting the call type on page 26 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both any device connected to the Phone Fax interface will react ring on incoming calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call Note however that fax machines and modems must use 3 1 kHz Audio DZ You can override the default
101. ons 119 light indicator functions 119 limitations in services 10 line identification 73 local numbers assigned 30 local phone call 31 logs clearing 100 M MAC address 46 matrix of services and interfaces 11 messages configuring outgoing 58 forwarding 57 opening in web interface 57 receiving in web interface 56 replying 57 sending 56 microwave radiation iii mobile numbers viewing and editing 51 navigation in web interface 43 network management 80 138 network terms definitions 90 0 Outbox for SMS messages resending or deleting messages 55 P phone local call 31 making calls 28 phone book 49 adding number 50 deleting all entries 50 deleting an entry 50 modifying an entry 50 phone numbers for terminal 51 Phone Fax interface local numbers 30 setting call type 64 PIN administration PIN 95 entering 17 entering in web interface 44 entering with a phone 17 entering with IP handset 17 port forwarding 63 powering the terminal 13 prefixes special purpose 31 profiles for data transmission 101 properties antenna 60 system 46 Proxy server disabling 40 PUK code 17 19 44 Q quality of voice 26 Quick dial 28 R radiation iii redial 30 registering on the BGAN network 20 98 126882 B Index remote on off 13 S safety summary iii satellite selecting 94 view selected 46 sent messages resending forwarding or deleting 55 viewing status 55
102. or Meaning Steady green Ready BGAN registration completed Flashing green Please wait process in progress BGAN registration ongoing Orange Warning temporary malfunction User action is required Red Critical error Check the event log If the problem is in the EXPLORER system and you cannot solve it contact your distributor and return the unit for repair if necessary Antenna indicator Behavior Meaning Steady green Tracking The antenna is ready for use Flashing green Please wait process in progress Slow flashing The antenna is starting up Rapid flashing Sky scan Orange Warning temporary malfunction User action is required Red Critical error Check the event log If the problem is in the EXPLORER system and you cannot solve it contact your distributor and return the unit for repair if necessary 98 126882 B Status signaling 120 Message indicator Appendix 5 Troubleshooting Behavior Meaning Flashing green A new SMS message has arrived Off No new messages or the unit is off LAN indicator functions LAN1 LAN2 LAN3 LAN4 Activity eee eee Linl Speed 7 7 i E PoE SE E aay Activity indicator Behavior Meaning Flashing green The LAN port is active Link Speed indicator Behavior Meaning Green Link speed is 100 Mbps Yellow Link speed is 10 Mbps
103. or the BGAN system If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 51 If the mobile numbers are not available in the web interface refer to your airtime subscription Note 4 There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Using a phone or fax machine 29 Chapter 3 Operating the system Dialing functions Special purpose numbers There are a number of dialing functions available in the terminal The following list shows the allocated special purpose numbers for the terminal Number Function 0 followed by or off hook Redial last called number on this key interface 00 followed by or off hook Redial last answered call on this key interface Note If the last answered number is an unlisted number you will not be allowed to dial back 00 followed by one of the Short dial phone numbers in phone numbers 1 199 and or off book hook key 0300 followed by or off hook Local call broadcast to both analog key phones 0 followed by one of the Local call to analog phone numbers 301 302 and or off hook key 0400 followed by or off hook Local call broadcast to all ISDN phones key 0 followed by one of the Local call to ISDN phone numbers 401 402 and o
104. or the call is not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt Phone Fax Then for each of the two ports select the call type for incoming calls 98 126882 B Troubleshooting guide 116 Appendix 5 Troubleshooting Problem Possible Cause Remedy An ISDN connection cannot be established The cable is not properly connected Connect the cable You have connected to the LAN interface Connect the cable to the interface marked ISDN The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual Incoming phone calls The call type used for the callis not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt ISDN Then select the call type for incoming calls No phones are ringing on incoming calls The Mute function is activated from an external device connected to the I O interface of the terminal If the Mute function should not be activated deactivate it from the external device A LAN connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct
105. ounters click OK next to Clear total counters This will reset the Time connected counters on the Calls page Administration 100 Chapter 4 Using the web interface Using profiles What is a profile A profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted For example a profile is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined profiles or define your own profiles for your data transmission If no traffic flow filters are defined the Primary profile for a user group is used for all traffic from that user group See What are traffic flow filters in the next section For further information on profiles refer to the 3GPP standard TS 23 107 Selecting the profiles for a network user group When you set up a network user group you select the profiles to use for that user group You select a Primary profile and optionally one or more Secondary profiles For further information on how to select the profiles see Managing LAN network users on page 80 98 126882 B Administration 101 Defining new profiles Chapter 4 Using the web interface When you define your profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription will automatically be used To define a new profile do as follows 1 9
106. out the manual Intended readers This manual is a user manual for the EXPLORER 727 system The readers of the manual include anyone who is using or intends to use this system No specific skills are required to operate the EXPLORER 727 system However it is important that you observe all safety requirements listed in the beginning of this manual and operate the system according to the guidelines in this manual Manual overview Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section This manual has the following chapters e Introduction contains an overview of the BGAN services and a brief description of the system e Getting started explains how to insert SIM card and start up the unit It also contains a short guide to making the first call e Operating the system explains how to use the system e Using the web interface explains how to use the built in web interface of the terminal and describes the available menus and settings including advanced setup of interfaces e Troubleshooting contains a short troubleshooting guide and explains how to update software It also describes the functions of the light indicators and the Reset button and gives information on whe
107. p the IP handset see Connecting the IP handset on page 15 For further information on how to use the IP handset refer to the IP Handset User Manual What s next This chapter has described the basics of how to use the EXPLORER 727 system The following chapter Using the web interface describes how to use the built in web interface for setting up and using the system 98 126882 B Using the IP handset 38 Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure your EXPLORER 727 system Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface from a computer with a standard Internet browser Internet Explorer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 were tested successfully with the web interface You may be able to use other browser versions as well Connecting Connect your computer to the terminal using the LAN interface For information on how to connect to the LAN interface see the installation manual To access the web interface an Internet browser must be installed on the computer 98 126882 B In this chapter 39 Chapter 4 Using the web interface Browser settings If you are connecting your computer using the LAN interface the Proxy server settings in your browser m
108. ps Phone Fax ISDN Common IP handsets Discrete 1 0 Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP 3 Type in a name for the group 4 Select Enabled or Disabled NETWORK USER GROUP Name Status Internet connection Group oO Enabled Disabled Router mode S Changes to Status and Internet connection only take effect after reboot TCP IP Dynamic IP address Static IP address IP Header compression APN C Common SIM default Network assigned User defined User name Password PROFILES Automatic activation Primary Secondary PROFILE CIDS Profile Streaming 128 Apply Cancel 5 Select the type of Internet connection e Router mode means the connection will be shared with other users and the NAT module of the terminal will make the necessary address translations Use this mode if one or more computers are connected using the LAN interface and the terminal should act as a router Managing LAN network users Enabled Disabled Jogan inmarsat com Enabled Disabled Standard Streaming 32 Streaming 256 User defined 1 User defined 2 User defined 1 User defined 2 82 98 126882 B Chapter 4 Using the web interface Bridge mode is an exclusive connection with NAT disabled Use this mode together with a network classification entry that selects a single computer see Using the network classification table on page 87 This mod
109. ps 00 00 00 IMEI number 35871200 000019 9 Streaming 128 kbps 19 08 00 MAC address 00 11 CF 01 12 F4 Streaming 256 kbps 00 00 00 Antenna status Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh C iter 98 126882 B Using the Dashboard 48 Using the phone book General usage Overview In the phone book you can e Look up phone numbers Chapter 4 Using the web interface e Look up short dial numbers for easy dialing from a handset e Modify or delete existing names and phone numbers or en numbers Accessing the phone book ter new names and phone To access the phone book select PHONE BOOK from the left navigation pane Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entry Nameyv Numberyv Actions PHONE BOOK 1 Mr Jones 004539558800 Edit Delete Mobile numbers Mrs Smith 004539558888 Edit Delete MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP io z j j io j j co j co z w z j Ts pJ j j io j io j co z T z w j j io j co j co z T z w Delete all entries in phone book 98 126882 B Using the phone book 49 Chapter 4 Using the web interface The phone book shows all entries with entry number name a
110. r off hook key 0500 followed by or off hook Local call broadcast to all IP handsets key 0 followed by one of the Local call to IP handset numbers 501 516 and or off hook key 0900 followed by or off hook Local call broadcast to all handsets key 98 126882 B Using a phone or fax machine 30 Chapter 3 Operating the system Dialing prefixes Apart from the numbers above the terminal uses the following dialing prefixes 1 before the phone number will force the connection to use Standard Voice 2 before the phone number will force the connection to use 3 1 kHz Audio 31 before the phone number will hide the callers phone number to the recipient 31 before the phone number will show the callers phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number R is used during a call to indicate that the following key presses should activate a supplementary services function The supplementary services functions supported by the terminal are described in the subsequent sections Making local phone calls You can make local calls between various phones connected to the terminal Local phone numbers always start with 0 For an overview of the numbers see Special purpose numbers on page 30 To make a local call dial lt local number gt followed by or off hook key Local numbers of analog phones ISDN phones and IP handsets are assigned ac
111. re to get further help if needed This manual may not always reflect the latest software functionality of your EXPLORER system To obtain the latest version of the manual please enter the Thrane amp Thrane Extranet and download the latest version or acquire it from your distributor 98 126882 B V Related documents The below list shows the documents related to this manual and to the EXPLORER 727 system Document Title and description number EXPLORER 727 Installation Manual T198 126844 Explains how to install the EXPLORER terminal and the EXPLORER 727 antenna EXPLORER 727 Quick Guide TT98 126881 A short guide to the most important functions of the EXPLORER 727 system EXPLORER 727 Getting Started TT98 126880 Explains how to start up your EXPLORER 727 system and make the first call or data session Thrane amp Thrane IP Handset User Manual TT98 126059 Explains the features and functions of the Thrane amp Thrane IP handset The IP handset works as a standard IP handset but also serves as a user interface for the EXPLORER 727 system Typography In this manual typography is used as indicated below Bold is used for the following purposes e To emphasize words Example Do not touch the antenna e To indicate what the user should select in the user interface Example Select SETTINGS gt LAN Italic is used to emphasize the paragraph title in cross references Exa
112. red in 20 Sec zj Closed user group DATA ISDN IP handsets Forward all calls IT enabled Di te 1 0 Hani We Forward when busy I enabled Upload Forward if not reachable Enabled ADMINISTRATION Forward if no reply I enabled when unanswered in 20 Sec HELPDESK Soply _cancel SITE MAP ISDN Common Call forward Satellite selection Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated ffm internet For each call type select Enabled next to the situation s in which you want to forward incoming calls Next to the enabled items type in the phone number you want to forward the call to If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call Click Apply Setting up the interfaces 70 Call barring Chapter 4 Using the web interface Do as follows to bar incoming and or outgoing calls to and from the terminal 1 Select SETTINGS gt Common gt Call barring from the left navigation pane 98 126882 B SSO A m Thrane amp Thrane DASHBOARD j ok PHONE BOOK Read current settings eases STANDARD OICE CALLS I Bar all outgoing calls SETTINGS M Bar outgoing international calls except to home country LAN Phone Fax I Bar all incoming calls ISDN M B
113. requires a PIN EE EE SS EE ES SE ES SE EE EET Thrane amp Thrane Please enter PIN DASHBOARD PIN oK ADMINISTRATION oone ooo S l nee S Type in the PIN and click OK If you enter a wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 19 If the PIN has already been entered in the terminal or the PIN is disabled the web interface goes directly to the Dashboard at start up When the correct PIN is entered the web interface opens the Dashboard and is ready for use D Some parts of the web interface may be greyed out if the user permissions are limited For information on how to set up user permissions see Setting up user permissions on page 107 98 126882 B Entering the SIM PIN in the web interface 4h Chapter 4 Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna Thrane amp Thrane SIGNAL omom lt DASHBOARD PROPERTIES SESSIONS TOTAL PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 19 08 MESSAGES GPS position Acquiring Standard voice outbound 00 11 35 CALLS Status Scanning 3 1 kHz audio inbound 09 30 00 SETTINGS Satellite selection Auto 3 1 kHz audio outbound 00 16 00 Unit serial number 05744549 Standard da
114. ribe advanced configuration of interfaces For this type of information refer to the Configuring sections for the interfaces in Chapter 4 Using the web interface General Tools for setup and use Overview You can use the Thrane amp Thrane IP handset for viewing status using the phone book of the terminal and for entering the PIN but for enhanced use and for configuration of interfaces you need to connect a computer With a computer and a browser you can use the built in web interface to set up the terminal The IP handset When you connect the Thrane amp Thrane IP handset to one of the LAN PoE connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal The IP handset includes the following items for the terminal e Viewing C No signal strength and status Ready Registering etc for the EXPLORER 727 system e Entering the PIN and PUK for the terminal e Inclusion of the EXPLORER phone book not editable in the IP handset Contacts For further information on the IP handset see the user manual for the IP handset The web interface of the terminal The web interface is a built in web server for setting up and controlling the terminal using a connected computer with a browser No installation of software is required With the web interface you can access the same settings as with the IP handset and additionally e edit the phone
115. s unable to Reboot the terminal update failed upload new firmware tothe Contact your distributor if antenna the problem persists 0802E Firmware is The firmware in the Update the terminal older than antenna is newer than software current expected by the terminal antenna version 0802F Antenna main Antenna failed to start up Reboot the terminal image could normally Contact your distributor if not be loaded the problem persists 08030 Antenna could Antenna failed to start up Reboot the terminal not enter main normally Contact your distributor if application the problem persists mode 08031 Failed to Antenna failed to start up Reboot the terminal Saee wore normally Contact your distributor if operation the problem persists 98 126882 B Status signaling 127 Appendix 5 Troubleshooting Event Text Explanation Remedy 08032 Firmware image version lower than active antenna version The firmware in the antenna is newer than expected by the terminal Update the terminal software 08033 Firmware image doesn t support antenna hardware The antenna hardware version is not supported by the terminal Contact your distributor 08034 Antenna failed to exit Flash Manager Power cycle needed New firmware was successfully uploaded to the antenna but the antenna failed to start normally with the new firmware Reboot the terminal Contact your distributor if the problem
116. setting for outgoing calls by dialing 1 force the call to Standard or 2 force the call to 3 1 kHz Audio before the number For further information see Overriding the default outgoing call type on page 26 Click Apply Setting up the interfaces 64 Chapter 4 Using the web interface Configuring the ISDN interface D For information on how to set up call services supplementary services see Setting up call services on page 69 These settings apply to both the Phone Fax interface the ISDN interface and the LAN w PoE interface To configure the ISDN interface do as follows 1 Select SETTINGS gt ISDN Thrane amp Thrane SIGNAL 0000000 DASHBOARD PORT 1 PHONE BOOK MESSAGES Incoming calls M Standard M 3 1 kHz Audio M UDI M RDI CALLS MSN numbers None gt zj lt None gt z None gt z None gt z SETTINGS Outgoing calls automatic C Standard 3 1 kHz Audio LAN Phone Fax Apply Cancel ISDN Common IP handsets Discrete 1 0 Upload Satellite selection ADMINISTRATION ofa ep OTT iter 2 Set the call type s for incoming calls You can select Standard 3 1 kHz Audio UDI and or RDI DZ Connected devices will only receive incoming calls with the call types that are selected here For example if only Standard is selected and a G4 fax call using call type UDI arrives a fax connected to the ISDN port will not receive the incoming call 3 Set the MSN numbers that
117. sterisk is a wild card meaning that any value is accepted Managing LAN network users 87 Chapter 4 Using the web interface 2 Click Edit next to the entry you want to edit or click Add at the bottom of the list Thrane amp Thrane SIGNAL 0000000 EDIT ENTRY DASHBOARD Enter values below or select a device from the list of known network PHONE BOOK devices to use that as a template If a field is left empty it will be considered a wild card j MESSAGES i MAC address fF CALLS SETTINGS IP address J J J LAN LAN port 2 Port forwarding Network user group Group 0 z Network devices Apply Lancel Network classification NETWORK DE ICES Network user groups IP address MAC address Device Name Phone Fax 192 168 0 2 00 18 F8 09 BD D4 device 0 Add 18 F8 09 09 device 1 TERN 192 168 11 1 00 18 F8 09 09 06 Add 192 168 11 2 00 18 F8 09 09 07 device 2 Add Common 192 168 11 3 00 18 F8 09 09 08 device 3 Add IP handsets 3 192 168 11 4 00 18 F8 09 09 09 device 4 Add Discrete 1 0 192 168 11 5 00 18 F8 09 09 04 device S Add Upload 3 192 168 11 6 00 18 F8 09 BF 07 device 6 Add Satellite selection 192 168 11 7 00 18 F8 09 BF 05 device 7 Add ADMINISTRATION 192 168 11 8 00 18 F8 09 B8 07 device 8 Add HELPDESK 192 168 11 9 00 18 F8 09 BF 03 device 9 Add 3 Click Add next to a network device you want to use or type in the MAC address manually at the top of the page D If yo
118. suite UDP delivers data fast because it avoids checking data packets Time sensitive applications often use UDP because dropped packets are preferable to delayed packets Virtual Private Network A network thatis constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 136 Numerics 2 wire interface local numbers 30 setting call type 64 A administration settings 95 analog phone local numbers 30 antenna viewing properties 60 viewing status 46 viewing type 46 APN common setting 67 audio quality 26 barring calls 71 BGAN connecting to 20 coverage 7 services 9 system overview 8 browser settings for web interface 40 C call log 52 call type 26 setting for IP handsets 77 setting for ISDN 65 setting for Phone Fax interface 64 98 126882 B calls barring 71 closed user group 74 forwarding 70 holding 33 line identification 73 local 31 making or receiving 28 missed received outgoing 53 redial 30 to the terminal 29 transferring 33 viewing ongoing 48 waiting indication 32 72 CE compliance 131 clearing logs 100 clearing usage counter 100 closed user group 74 common network settings 67 company addresses ii computer connecting to LAN 16 configuration exporting to file 98 importing from file 98 ISDN 65 LAN 61 conformity 1
119. t Automatic the call type will be determined by the calling device e If you select Standard all outgoing calls except UDI RDI will use the call type Standard If you make a 3 1 kHz Audio call it will be converted to a Standard call Outgoing UDI or RDI sessions will be not be influenced by this setting e If you select 3 1 kHz Audio all outgoing calls except UDI RDI will use the call type 3 1 kHz Audio If you make a Standard call it will be converted to a 3 1 kHz Audio call Outgoing UDI or RDI sessions will be not be influenced by this setting M You can override the call type setting for outgoing calls by dialing one of the following prefixes before the number e 1 force the call to Standard e 2 force the call to 3 1 kHz Audio Refer to Overriding the default outgoing call type on page 26 5 Click Apply 98 126882 B Setting up the interfaces 66 Chapter 4 Using the web interface Setting the common interface settings The common APN The common APN setting is defined here and can be selected for each network user group If you are using the same APN for many network user groups it is easier to define it once and then simply select it for the relevant user groups Also if you change the common APN at a later stage it is automatically updated for all network user groups where the Common setting is selected To set up the common interface settings Do as follows 1 Select SETTINGS gt Common Thrane amp Thra
120. t an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Note 4 The BGAN system supports maximum 11 concurrent PS connections at a time per EXPLORER 727 system Circuit switched dialed service The following types of circuit switched connection are available Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff e 3 1 kHz Audio A high quality connection which can be used for Premium Voice G3 fax or analog modems The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality e ISDN A high quality connection which can be used for voice 3 1 kHz Audio G4 fax or 64 kbps UDI RDI data DBD The BGAN system only supports one external CS call at a time per EXPLORER 727 system SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving SMS messages 98 126882 B The Inmarsat BGAN system 9 Chapter 1 Introduction Supplementary services The BGAN system also provides the following supplementary services Call hold Call waiting Call forwarding e Voice mail e Call barring Limitations SIM lock The supplier may SIM lock the terminal to a specific provider For further information con
121. t calls in the call log Then scroll to the wanted number and press the off hook key again Note that this is the call log of the IP handset not of the terminal If there was an error establishing the connection refer to the Troubleshooting Guide on page 115 If you are using the IP handset the handset may show an error message Depending on the type of error the web interface may also show an error message See Viewing the Event list or the Event log on page 109 Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the terminal By default all devices connected to the Phone Fax interface the ISDN interface or the LAN PoE interface will ring when one of the mobile numbers is called Note however that this depends on the call type settings Refer to Selecting the incoming call type on page 27 98 126882 B Using a phone or fax machine 28 Call log Chapter 3 Operating the system Information of missed calls is stored in the call log of the terminal You can view the call log in the web interface under CALLS For further information see Viewing the lists of calls on page 53 Making a call to the terminal To make a call to a phone connected to the terminal dial lt Mobile number gt 98 126882 B is the prefix used in front of the country code for international calls Mobile number The first part of the mobile number is always 870 which is the country code f
122. ta 8 00 MB ADMINISTRATION HELPDESK Software version 01 01 Streaming 32 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 IMEI number 35871200 000019 9 Streaming 128 kbps 19 08 00 MAC address 00 11 CF 01 12 F4 Streaming 256 kbps 00 00 00 Antenna status Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh C a a 98 126882 B Using the Dashboard 45 Properties Chapter 4 Using the web interface The PROPERTIES section of the DASHBOARD shows the following information Airtime provider The name of your Airtime Provider GPS position The GPS position of your EXPLORER 727 system Status The status of the terminal and antenna Examples of status information are Scanning Ready and Data active Satellite selection The satellite selected for logon For further information see Selecting the preferred BGAN satellite on page 94 Unit serial number The serial number of the terminal Software version The version of the software embedded in the terminal Local IP address The local IP address of the terminal This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mobile Equipment Identity of the terminal This is a unique number that identifies your terminal MAC address for t
123. tact your supplier Limitations in available services The services available depend on your airtime subscription Your SIM card may not allow for all the services described in this manual Also some services may not be available at the edge of coverage areas i e in low elevations 98 126882 B The Inmarsat BGAN system 10 Matrix of services and interfaces Chapter 1 Introduction The following table shows which services can be accessed from which interfaces on the terminal and which types of equipment can be used Interface on the terminal Service Phone Fax LAN PoE ISDN Analog telephone IP handset ISDN telephone G3 Fax machine G4 Fax machine 3 1 kHz Audio If it supports G3 Fax E E Computer with analog A modem E 5 Standard Voice Analog telephone IP handset ISDN telephone Data G4 fax machine or UDI or RDI computer with ISDN modem Data Computer 2 multi user s n E Data Computer pe amp single user SMS Computer with web interface What s next This chapter has provided an overview of the BGAN system and of the EXPLORER 727 system The next chapters will go into more detail about how to set up and use your system The following chapter Getting started explains how to start up the system 98 126882 B Matrix of services and interfaces Chapter 2 Getting started In this chapter This chapter describes how to start up
124. tandard Voice call is received this Phone Fax interface will not ring When connecting a G4 fax or a modem to the ISDN interface in the EXPLORER 727 system you must use UDI Selecting the default outgoing call type To select the default call type for outgoing calls do as follows e ISDN Select the call type in the web interface under SETTINGS gt ISDN For further information see Configuring the ISDN interface on page 65 e Phone Fax Select the call type for each port in the web interface under SETTINGS gt Phone Fax For further information see Configuring the Phone Fax interface on page 64 e IP handset Select the call type for each handset in the web interface under SETTINGS gt IP Handset gt Call settings For further information see Setting the call types for IP handsets on page 77 Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows e To use Standard Voice for the call dial 1 before the number To use 3 1 kHz Audio for the call dial 2 before the number 98 126882 B Using a phone or fax machine 26 Chapter 3 Operating the system Example To make a call to Thrane amp Thrane in Denmark 45 39558800 forcing the connection to use Standard Voice dial 1 0045 39558800 followed by if calling from an analog or ISDN phone or off hook key if calling from an IP handset DB This will not change the default call type only the t
125. tegrated Services Digital Network A circuit switched telephone network system designed to allow digital transmission of voice and data over ordinary telephone copper wires resulting in higher quality and speed than are available with analog kilobits per second Local Area Network Light Emitting Diode 134 MAC MSN NAT PDP PIN PoE POR POST PS PUK QoS RDI RF 98 126882 B Glossary Media Access Control Multiple Subscriber Numbering In most pieces of ISDN equipment you can program multiple subscriber numbers The number programmed into the equipment should be the dial in number that you wish that piece of equipment to answer Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Personal Identification Number A code number used to provide access to a system that has restricted access Power over Ethernet Pacific Ocean Region Power On Self Test A test sequence that runs every time the system is powered up or reset Packet Switched Packet switched networks move data in separate small blocks packets based on the destination address in each packet PIN Unblocking Key An eight digit c
126. the ignition key switch of the vehicle as follows If the input should be active high connect pin 5 to Ground and use pin 8 to switch on the terminal by pulling it high 10 32 V DC If the input should be active low connect pin 8 to positive DC voltage and use pin 5 to switch on the terminal by pulling it low lt 1 2 V DC Setting up the interfaces 78 Configuring the I O interface To configure the I O pins do as follows 1 Select SETTINGS gt Discrete I 0 Chapter 4 Using the web interface SIGNAL 0000000 DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Phone Fax ISDN Common IP handsets Discrete I O Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP DISCRETE I O Pin 1 2 170 Output Output Output Input Input DELAYED SHUTDOWN Delay RINGER OUTPUT Incoming calls MUTE OUTPUT Incoming calls Apply Cancel o zj Minutes I Standard I Standard 2 For each pin you want to use select Enabled Function Ringer Warning Mute Radio silence Ignition Enabled r C 7 3 1 kHz Audio UDI T 3 1 kHz Audio UDI 3 For each pin select if the pin should be Active high or Active low Polarity Active high Active low Active high Active low Active high Active low C Active high Active low C Active high Active low F RDI ORDI 4 If you are using the Ignition function and you want the terminal to stay on for a few mi
127. the active profile Then click your new profile which is now displayed as a link For information on setup of the network user groups see Managing LAN network users on page 80 For information on how to set up a profile see Using profiles on page 101 E gt You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam 256 kbps Streaming normally requires an elevation angle of more than 15 degrees Start stop Standard data on the LAN interface By default Standard data is always activated on the terminal If you only want Standard data to be activated when you have specifically enabled it you can disable automatic activation using the SETTINGS gt LAN gt Network user groups page When automatic activation is disabled in the Network user groups page you can manually start stop your Standard data profile from the Dashboard by clicking Start lt name of profile gt or Stop lt name of profile gt under PROFILES ON LAN at the bottom of the page gt i another primary profile is active you must stop it before you can start your new profile ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN Default group Start Standard Refresh TT Boa If a primary profile is already active your new profile will not appear as a link but as plain text The active primary profile is displayed as a link with the text Stop
128. the system and make the first call or data session For information on how to install the system insert SIM card and connect cables refer to the installation manual for the EXPLORER 727 system Before you start Operation at high temperatures In very high ambient temperatures do not touch areas of the terminal that are A marked with this symbol If the terminal is installed in a location where the ambient temperature may rise above 50 C we recommend placing the terminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 50 C the terminal can be placed in a public area For further information on installation refer to the installation manual for the EXPLORER 727 system Connector panel The drawing below shows the connector panel of the terminal n Power Reset button SIM slot DC input switch SIM Card 1 L Band Antenna O OCC Output Q Phone Fax KO Antenna Phonel Phone2 ISDN 4 x LAN w PoE 1 0 Grounding stud For information on how to connect to each interface refer to the installation manual for the EXPLORER 727 system 98 126882 B In this chapter 12 Chapter 2 Getting started Starting up the terminal SIM card Note that the EXPLORER 727 terminal requires a SIM card dedicated to the land vehicular BGAN service The terminal can only access the BGAN network when the right type of SIM car
129. u leave a field empty it is the same as a wild card and it will be shown as an Asterisk in the network classification table Unless you are using a Static IP address the IP address field should always be left empty 4 Select the LAN port and Network user group you want to associate with the device Network user groups are created and defined in the Network user group page See Setting up the network user groups on page 81 5 Click Apply Your changes now appear in the network classification table 98 126882 B Managing LAN network users 88 Chapter 4 Using the web interface Removing an entry in the network classification table In the network classification table click Delete next to the entry you want to delete Changing the priority in the network classification table The network classification table is prioritized meaning that the entries are evaluated in the order they are listed The first entry and only the first entry that matches the properties of the connected device is applied meaning that the connection will be using the settings of the user group assigned to that entry The Default user group is always last so it is only used if none of the other entries match the properties of the connected device To change the priority of an entry click the up or down arrow next to the entry Thrane amp Thrane SIGNAL 0000000 NETWORK CLASSIFICATION TABLE DASHBOARD MAC address
130. uit switched services see Circuit switched dialed service on page 9 The listed information includes e Time connected using Standard Voice and e time connected using 3 1 kHz Audio ee SY Thrane amp Thrane SIGNAL 0000000 TOTAL USAGE DASHBOARD PHONE BOOK Standard voice 00 30 01 MESSAGES N 3 1 kHz Audio 00 10 13 CALLS Outgoing calls IR Export call log to file Missed calls Standard data sessions Streaming data sessions SETTINGS ADMINISTRATION HELPDESK SITE MAP 4 Eeo T SSS S O7 Exporting the call log The system logs all calls and data sessions For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows Ly In the CALLS page click the link Export call log to file 2 Browse to the location where you want to save the log w Click OK 98 126882 B Using the Call log 52 Chapter 4 Using the web interface Viewing the lists of calls To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page e Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type Standard or 3 1 k
131. ust be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows DBD The following description is for Microsoft Internet Explorer If you are using a different 3 browser the procedure may be different In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings on 7 x m Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration J Automatically detect settings J Use automatic configuration script Address M Proxy server B Use a proxy server For your LAN These settings will not apply to dial up or VPN connections Addre ESS s Ove Port 80 fidy Jan ed IV Bypass proxy server for local addresses Cancel Uncheck the box labeled Use a proxy server for your LAN Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection 98 126882 B Introduction 40 Chapter 4 Using the web interface Accessing and navigating the web interface Accessing the
132. utton How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next section To press the Reset button use a pointed device Function of the Reset button The Reset button on the terminal has the following functions Action Function With the terminal running press the Reset button normally The terminal IP address and IP netmask are temporarily set to the default value default IP address 192 168 0 1 With this function even if the IP address has been changed and you do not remember the new IP address you can still access the web interface and see your current configuration The default value is not saved in the configuration but is only valid until next reboot With the terminal running press and hold the Reset button for 30 seconds until the Power indicator on the terminal is flashing orange The terminal restores factory settings and reboots the system While the terminal is booting press and hold the Reset button For service use only The bootloader initiates software upload Refer to the installation manual for details 98 126882 B Reset button 130 Chapter 6 Conformity EXPLORER 727 CE R amp TTE The EXPLORER 727 is in the process of being CE certified R amp TTE directive The Declaration of Conformity with R amp TTE Directive will be enclose
133. w messages cannot be deleted until they have been moved to the Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options 98 126882 B Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 58 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all messages in Inbox to delete all read messages in the Inbox Handling SMS messages 57 Chapter 4 Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message on page 54 Do as follows 1 98 126882 B Select MESSAGES gt Message settings from the left navigation pane Thrane amp Thrane SIGNAL 0000000 SMS service center 870772001799 Edit DASHBOARD Voice mail number 870772001899 PHONE BOOK I
134. ware is needed For further information on the web interface see Chapter 4 Using the web interface SIM card The terminal has a SIM slot Subscriber Identity Module located in the connector panel behind a small cover plate The terminal requires a dedicated land vehicular SIM card which is acquired from your Airtime Provider The system requires a SIM card to go online and to access the settings of the terminal However using the web interface you can view the Dashboard and upload software without inserting a SIM card Upload of software requires an Administrator user name and password For information of features and interfaces see The Inmarsat BGAN system on page 7 98 126882 B Main units 4 IP handset and cradle IP handset The Thrane amp Thrane IP handset communicates using Internet protocols The handset is not strictly dedicated to the EXPLORER 727 system but can also be used in a public network as a standard IP telephone When the IP handset is used with the terminal it communicates using Internet protocol between the handset and the terminal However on the BGAN network side of the terminal calls are transmitted as circuit switched calls The IP handset is powered directly from the LAN interface using Power over Ethernet PoE When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options For more information on the functions of the IP han
135. xt Explanation Remedy 01000 to Low Low ambient temperature Move the terminal to a 01009 temperature is causing the performance warmer location warning of the terminal to be For information on ambient degraded or halted temperature limits see the installation manual 01100 to High High ambient temperature Move the terminal to a 01109 temperature is causing the performance cooler location warning of the terminal to be For information on ambient degraded or halted temperature limits see the installation manual 01110 to Temperature Critically high temperature Move the terminal to a 01119 too high is causing the terminal to cooler location critical shut down For information on ambient temperature limits see the installation manual Contact your distributor if the problem persists 01300 to No GPS fix The GPS receiver has not Make sure the view to the 01309 yet achieved position fix GPS satellites is not blocked Note that in some cases it may take up to 10 minutes to obtain GPS fix 01400 to Satellite The EXPLORER 727 no Make sure the 01409 signal lost longer receives a signal EXPLORER 727 has a clear from the satellite view to the satellite 01500to SIM card No SIM card is detectedin Insert SIM card 01509 missing the SIM slot If the SIM card is already inserted try removing and reinserting it 01600 to SOS calls only The SIM card is not Enter the PIN and wait for 01609 accepted by the network
136. your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the Administrator password on page 96 98 126882 B Troubleshooting guide 118 Appendix 5 Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs The terminal has different means of status signaling to help you find the cause of a problem Indicators Event messages Event log Indicators event messages and logs are described in the following sections Light indicators Overview The terminal has a number of LEDs placed in the panel at the top of the terminal a green Power indicator a green red orange Terminal indicator a green red orange Antenna indicator a green Message indicator and 3 LAN indicators for each LAN interface showing Activity Green Link Speed Green Yellow and PoE Green Red Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity oe CU Lin Speed i PoE E M General status indicator functions Power Terminal Antenna Message 98 126882 B Status signaling 119 Power indicator Appendix 5 Troubleshooting Behavior Meaning Green Power OK Flashing green The terminal is powering up Flashing orange The terminal is closing down Off No power Terminal indicator Behavi
137. ype of IP handset DZ The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501 For information on how to connect additional handsets see Connecting a new IP handset on page 75 Do as follows 1 Connect the Thrane amp Thrane IP handset to one of the LAN PoE connectors on the terminal as described in the user manual for the handset The handset starts up automatically 2 If your SIM card requires a PIN and the PIN has not yet been entered in the terminal you can enter the PIN from the BGAN menu of the IP handset To enter the PIN select BGAN gt Enter PIN from the handset menu system note that this menu item is only available if the PIN has not yet been entered Then type in the Administrator user name and password followed by the PIN for the terminal For further information on the IP handset refer to the user manual for the handset 98 126882 B Connecting the IP handset 15 Chapter 2 Getting started Connecting a computer Before connecting to the LAN interface For the LAN Local Area Network interface to work without any further setup the connected computer must be set up to obtain an IP address and a DNS server address automatically Connecting a computer to the LAN interface Do as follows 1 Power up your computer 2 Connect your LAN cable between the network connector on your computer and one o
138. ype used for the ongoing call Phone numbers for incoming 3 1 kHz Audio and Standard Voice 3 1 kHz Audio and Standard Voice have separate phone numbers This way a person calling a phone connected to the terminal can select whether to use 3 1 kHz Audio or Standard Voice simply by using the dedicated phone number DB The call type you are using must be selected in the web interface refer to the next section If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 51 If the mobile numbers are not available in the web interface refer to your airtime subscription gt There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice For information on how to make a call to the terminal see Making a call to the terminal on page 29 Selecting the incoming call type To select which call types are accepted for an incoming call use a computer and the web interface e ISDN Select the call type under SETTINGS gt ISDN For further information see Configuring the ISDN interface on page 65 e Phone Fax Select the call type for each port under SETTINGS gt Phone Fax For further information see Configuring the Phone Fax interface on page 64 e IP handset Select the call type for each handset in the web interface under

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