1 Introduction - CPC Office Supplies
Contents
1. OK See Figure 1 Note The language selection menu in the left box is only intended for the rendering of the Trust Software Installer in various languages 4 Click on the button SUPERVOICE 2 2J to start the installation of this application 5 Select the desired language of the program Note The SuperVoice install procedure only comes in English the program manual and the help function will come in the selected language after the installation 6 If so desired specify another location for the program and click on Proceed 7 SuperVoice will search for the COM port that the modem is connected to 8 When the modem has been located fill in your personal particulars and click on Proceed 9 After the installation the PIC Fax Printer will be added Click on OK 10 Click on OK once more to complete the installation SuperVoice is now ready for use 4 Usage 4 1 LED Indicators The Trust 56K V92 External Modem has a set of LED indicators to the front of the modem These will show you whether the modem has made a connection The LED functions are described below LED Function Description MR Modem Ready Lights up if modem is switched ON TR Terminal Ready Lights up if the TR signal is active cD Carrier Detect Lights up when connection is established sD Send Data Lights up when the modem is sending data TRUST 56K V92 EXTERNAL MODEM LED Functi2. name for this is V92 QuickConnect and this standard allows for connect times between 5 and 10 seconds The modem standby property This property allows for temporarily halting the data communication to accept incoming calls and to restart the data connection after you ve ended the call At the time this manual is being written the V92 standard has not been issued yet It is expected to be ready late October 2001 however there may be some delay As soon as V92 becomes available a firmware driver update for the Trust 56K V92 PCI Modem If you register your modem via www trust com 12678 you will be automatically informed when the V92 firmware driver will be available Note When the V92 standard is issued it will probably take a few months before your local ISP Internet Service Provider will support the new standard For further information contact your ISP TRUST 56K V92 EXTERNAL MODEM 2 Safety Carefully read the following instructions before use 2 1 General HE Never use this device in a damp environment such as bathrooms damp basements near swimming pools and so on 2 Do not attempt to repair this device yourself Only have it repaired by qualified repair people 3 Place the device in such a way that the cable cannot be damaged 2 2 Modems 1 The modem must only be connected to a standard analogous telephone line Never connect it to any digital telephone system such as ISDN or ADSL This may cause d
3. the icon Modems Check the option Do not detect modem Select from list and click on Next Click on the button Diskette Type the command D WinNT4 and click on OK Select the Trust 56K V92 External Modem and click on Next Select the COM port to which the modem is connected usually COM2 and click on Next 9 Select your country from the list and fill in the city code of the city where you live If your modem is connected to an in home telephone exchange also fill in the number you have to dial in order to get an outgoing line Click on Next 10 Click on Complete to complete the installation ONoask TRUST 56K V92 EXTERNAL MODEM 11 Click on Finish Your modem has now been installed Note If you have never had a modem in your system before you must first install RAS Dial up networking This will happen automatically when you make a new Dial up connection Follow the directions onscreen It may be that after that you have to restart your computer 3 4 Software installation Follow the directions below in order to install the provided application SuperVoice 2 2i on your computer T Start up Windows 2 Place the CD ROM with drivers and applications into your CD ROM player KA The Trust Software Installer will start up automatically If it doesn t go to Start Execute and type D Setup exe in the entry field Then click
4. TRUST 56K V92 EXTERNAL MODEM 1 Introduction This manual is intended for users of the TRUST 56K V92 EXTERNAL MODEM This high speed 56K modem linked via the serial RS 232 port gives you high speed Internet and e mail connection With the SPK and MIC connections and the supplied SuperVoice software the Trust 56K V92 External Modem is also ideal for use as a hands free speaker phone and as a fax machine 1 1 V92 standard V92 is the future global standard devised by the ITU International Telecom Union for the communication between analogous modems This improved standard is the successor of the current V90 standard V92 is fully compatible with V90 and both standards have a downloading bandwidth of 56kbits s V92 however carries the following benefits Improved data compression standard V44 V90 uses V42bis This allows for better data compression during the data transfer resulting in a higher download speed The increase in speed strongly depends on the nature of the data that are being transferred when downloading data that cannot be compressed very easily such as pictures in jpg format the speed realised will equal the speed realised with V90 Increased upload speed the maximum data transfer speed from your PC to the Internet to 48 kbit s V90 is limited to 33k6 bit s Faster connect time This is the time it takes to establish a full connection with your ISP Internet Service Provider The technical
5. amage and can be dangerous 2 In case of a thunderstorm it is best to unplug the telephone cable in order to prevent damage caused by lightning 3 Installation 3 1 Hardware installation To install the Trust 56K V92 External Modem follow the steps described below 1 Switch off your computer 2 Connect the single 9 pin plug of the provided serial cable to the serial RS 232 connection at the back of the modem 3 Connect the other end of the provided serial cable to the serial port of your computer Use the plug that fits 9 pin or 25 pin plug 4 Connect the provided telephone cable to the LINE connection at the back of the modem 5 Connect the other end of the provided telephone cable to your analogous telephone contact 6 If so desired connect your analogous telephone to the PHONE connection at the back of the modem 7 If so desired connect a microphone to the MIC connection and speakers or a headset to the SPK connection of the modem 8 Connect the plug of the provided adapter to the adapter connection at the back of the modem 9 Plug the adapter into the power outlet You are now done installing the hardware Continue with the next sections for the installation of the driver and applications TRUST 56K V92 EXTERNAL MODEM 3 2 Installation in Windows 95 98 Me 2000 and XP Activate the modem using the switch at the back Start up Windows Windows will detect the hardware
6. and ask for the location of the driver Place the CD ROM with the driver and the applications in your CD ROM player Note It may be that the Trust Software Installer starts up automatically when you insert the CD ROM You won t need it at this point and may close it for now Pi VE a n elect to have Windows search in a specific location For a path enter one the following options D Win95 when installing in Windows 95 or D Win98 when installing in Windows 98 or D WinMe when installing in Windows Me or D Win2000 when installing in Windows 2000 or D WinXP when installing in Windows XP Note The above letter D serves to denote your CD ROM player Check your own computer to see which letter refers to your CD ROM 6 The driver will be located Follow these next instructions for further installation Two elements will be installed Trust 56K V92 External Modem Trust 56K V92 External Modem Wave Device Windows 95 98 Me only ile Restart your system after the installation of the driver Q 3 3 Installation in Windows NT4 1 Start up Windows NT4 and log in as Administrator 2 Place the CD ROM with the driver and the applications into your CD ROM player Note It may be that the Trust Software Installer starts up automatically when you insert the CD ROM You won t need it at this point and may close it for now 3 Go to Start Settings Configuration screen and double click
7. et access step by step Please see the Windows help function for more comprehensive information Note If the Internet connection is slow call again In many areas the quality of the telephone lines is not very high so that maximum communication with your ISP may not be possible at times 4 4 SuperVoice 2 2 SuperVoice is a program that allows you to add extra applications to your modem SuperVoice allows you to use your modem for instance as Answerphone with full voice mail possibilities including multiple mailboxes and the option to be paged if there are any messages Fax machine which can send receive print allow you to view faxes and to send faxes from Windows applications Telephone dialler which allows you to use the modem as a hands free telephone in combination with your soundcard with a microphone connected to it as well as speakers You can make calls using the dialler the speed dial options and the SuperVoice telephone directory TRUST 56K V92 EXTERNAL MODEM Mini BBS Bulletin Board System which allows callers to upload data and to download data from your system Note To be able to use all functions of SuperVoice you must have a sound card a microphone and speakers To start the program go to Start Programs SuperVoice and select the option SuperVoice from the menu The SuperVoice button panel will now appear See Figure 4 From this panel it is easy to start up all parts of t
8. he program Consult the SuperVoice manual for a description of the different functions of the program The user manual can be consulted via Start Programs SuperVoice where you select the option Manual Also consult the comprehensive Help function that was provided with SuperVoice 5 Maintenance The modem does not require any special maintenance If necessary clean the modem with a soft damp cloth Never use any alcohol or other aggressive cleansing agents on the plastic shell as these may cause damage Never submerge the modem in water or any other liquid This is dangerous and will render the product unfit for use 6 Conditions for 56K connection Under certain conditions your Trust 56K V92 External Modem can receive data at a speed of 56 000 bits per second maximum If a connection of 56 000 bps is not possible the modem will automatically switch back to a lower speed A speed of 56 000 bps is only possible when receiving data under the following conditions You are connected to the Internet Your Internet Provider has a 56 000 bps compatible connect station under the number that you call You are connected to the Internet provider via a modern digital telephone exchange Verify this with your telephone company if necessary You are using a direct analogous outgoing telephone line and not a line on your in home telephone exchange In all other circumstances and for sending data by mea
9. he system is waiting to receive some data from you before it will start sending Moden is calling but no connection is established Bad line Call again Bad in home Try a direct outgoing line telephone exchange Wrong number Check the number Beware of the digit for outgoing lines in case of an internal telephone exchange and the wait character Communication standard wrong Contact your Internet provider for the correct communication settings Error report No Dial Tone Telephone line is being used Wait until the line is free Telephone line doesn t work Test the line with an ordinary phone and repair Incompatible dial tone of the in home telephone exchange Use an outgoing line or deactivate the dial tone detection TRUST 56K V92 EXTERNAL MODEM Problem Cause Possible solution Modem finds an error while connecting to a remote modem Call interferes with Make sure Call Waiting is not connection active The new V92 will support this Check the Trust site for an upgrade Bad line Call again Modem renders speech poorly Wrong modem type was selected in the software Select the correct modem type in the voice fax software Computer is too slow Check if your computer is fast enough to deal with the speech function 38 4 Kbps Modem doesn t call in on V92 The V92 firmware d
10. ns of a V90 connection the maximum speed is 33 600 bps For sending data with the new V92 connection the maximum speed will be 48 000 bps Note The speed will depend on the quality of the telephone line The Trust 56K V92 External Modem will switch to a lower speed if the line is bad 7 Troubleshooting TRUST 56K V92 EXTERNAL MODEM Problem Cause Possible solution Modem doesn t respond COM port of the modem is set differently than in the software Check if the communication software has been set for the correct COM port and IRQ setting Adapter not properly connected Connect the adapter properly and switch on the modem using the switch at the back Serial cable not connected properly Properly connect the serial cable to the serial RS 232 connection COM port is Enable the COM port Consult your disabled in the computer s manual BIOS Driver was not Re Install the driver of the modem installed Modem does make a connection but no data appear onscreen Communication parameters were not set correctly Check if all communication settings speed data stop and parity bits were set correctly and if they correspond on both sides of the connection Check if the hardware flow control standard setting RTS CTS is active both in the modem and in the software The system is waiting for you Press the lt ENTER gt key several times Possibly t
11. on Description RD Receive Data Lights up when the modem is receiving data RTS Request to Send Lights up when the RTS signal is active CTS Clear to Send Lights up when the CTS signal is active OH Off Hook Lights up when the modem is using the telephone line 4 2 Testing the modem Check the functionality of the Trust 56K V92 External Modem before you will use the modem You can do this by using the diagnostics of the serial modem Follow the steps below for testing the functionality 1 Go to Start Settings Configuration screen and double click the icon Modems 2 Select the tab sheet Diagnostics and then select the COM port with Trust 56K V92 External Modem See Figure 2 3 Click on the button More information If the communication between your modem and your computer is good you will now see some information regarding the modem See Figure 3 4 3 Internet and e mail In order to establish an Internet connection and or create an e mail account you must register with an Internet provider ISP Internet Service Provider This ISP will give you the information you need to get access to the Internet Some Internet providers will provide you with a complete software package which will automatically prepare your system for Internet access You can also use an Internet Wizard in Windows which will take you through the process of establishing Intern
12. river not available yet Check the Trust site or register your modem so that you will be automatically informed as soon as the V92 firmware driver is available Your ISP does not Contact your ISP for further yet support the V92_ information standard Problem not listed FAQ update Go to www trust com 12678 for FAQ here available on line and other specific product information Check the modem Go to troubleshooter on line www trust com customercare help m odem for general modem information Check the Internet connection troubleshooter on line Go to www trust com customercare help int ernet for general information on Internet connections Register your product via www trust com so that you are able to receive optimal guarantee and service will also be automatica support such as up to date FAQ and the latest drivers You ly informed of developments to your product and of other Trust products And use the opportunity to win some spectacular prizes If you still have any problems after trying these solutions please contact one of the Trust Customer Care Centres You can find more information on the last page of this manual Please have the following information available the article number in this case 12678 12679 for UK version and a good description of what fails to work and when exactly this failure occurs
Download Pdf Manuals
Related Search