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Contents
1. 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 1 5 11 13 12 03 PM CONTENTS 1 Equipment Check 1 2 Gateway Overview 2 3 Getting Started 3 4 Setting Up VDSL2 Broadband 4 5 Setting Up ADSL Broadband 5 6 Connect Gateway To Computer 6 7 Power Up 7 8 Gateway Light Check 8 9 Check Your Connection 9 10 Connect Using WiFi 10 TI Securing Your Gateway 12 12 Advanced Features 13 13 Applying A Static IP Optional 14 14 Important Tips 16 15 Factory Reset 17 16 Not Working 7 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 2 5 11 13 12 03 PM 1 EQUIPMENT CHECK Let s check everything is here VDSL Cable Ethernet Cable Technicolor TG589vn V2 Gateway Get your Business Broadband Gateway up and running c 1x ADSL Cable grey 2x ADSL Filters with ADSL installations only with ADSL installations only User Guide gms tmportant information for the set up R of your wireless network Please do L not dispose and keep in a safe place Network Name SSID TELECOM123456 lien Key Pasaword s 1234nBCuEE Quick Start WiFi Connection Sticker Power Supply 12v 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 1 5 11 13 12 03 PM 2 GATEWAY OVERVIEW Front Rear WPS button on side of Gateway See step 10 2 ae Power O mema O ate vse 2 USB Light Green when device connected maes o Broa2. to access the user interface A customised user name and password can be set up in the User Interface You can find how to tutorials on line at www telecom co nz modemsetup 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 13 5 11 13 12 03 PM 13 APPLYING A STATIC IP OPTIONAL If you have a static IP address from Telecom you must follow the steps below Note you need your Telecom registered unique broadband username and password to complete this step 1 Open a web browser type 192 168 1 254 into the address bar and press enter This will take you to the User Interface 2 If you have set up a unique Administrator password from step 11 you must enter that password before you can access the user interface 3 To set up a Static IP in the left hand menu click the Technicolor Gateway link then down the bottom of the screen click the Set up my Technicolor Gateway link This starts the set up Wizard 4 Inthe Set up Wizard complete the following steps 41 On the Welcome page click Next to start 4 2 On the Service Selection page select your Service Type ADSL PPP for an ADSL service PPPOE for VDSL service then click Next 4 3 On the Routed Internet Connection page the default values are correct for the Telecom Broadband network so click Next 4 4 On the Internet Account Settings page enter your unique broadband username and password then click Next 4 5 On the following Internet Account Settin
3. Microsoft Windows computers and Safari is installed in all Apple O S computers In the browser address bar type www telecom co nz modemsetup and press enter You should see a valid web page meaning you are able to surf the internet and your Gateway and connection are set up TROUBLE CONNECTING If you are unable to connect to the Internet turn your Gateway off for 20 seconds then power on again At the same time restart your computer Open a web browser and try again If your broadband service is still not working please contact the Telecom Business Broadband Helpdesk on 0800 28 74 63 77 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 9 5 11 13 12 03 PM 10 CONNECT USING WIFI Once your Gateway is set up you can switch to using WiFi and connect to the Internet anywhere in range of your WiFi signal To connect with WiFi you need a wireless enabled device such as a computer tablet printer or mobile phone Your Gateway has a unique Network Name SSID and Wireless Key Password pre installed These details can be found on the information label on the bottom of the Gateway and on the WiFi sticker supplied in the box technicolor TG589vn v2 Use Technicolor power supply model DSL36849990 PTC 274 12 001 with this product wireless user codes Important information for the set up of your wireless network Please do not dispose and keep in a safe place Ste CERTIFIED Network Name SSID TELECOM123456
4. Wireless Key Password 1234ABCDEF Wireless Key Password 1234ABCDEF Rated Input 12V SEE 1 55 Network Name SSID TELECOM123456 The pre installed Network Name and Wireless Key provide a strong level of network security if you keep this information safe Using these values you can connect any wireless device using the device s WiFi connection manager or wizard Before starting ensure 1 The WiFi Button light on the front of the Gateway is GREEN If not press the WiFi Button light to turn WiFi on 2 The connecting device has WiFi turned on 3 Your computers operating system and the wireless network drivers are up to date Many wireless issues are caused by out of date operating systems and drivers 4 Ifyou need support for your device or operating system contact the device supplier or manufacturer visit their website or refer to the user manual or help function 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 10 5 11 13 12 03 PM 10 1 WIFI NETWORK CONNECTION Setting up a WiFi network requires your Gateway s Network Name and Wireless Key You can connect most devices to your pre installed WiFi following these steps 1 Open the WiFi connection manager software such as Wireless Network Connection manager in Microsoft Windows computer or AirPort in Apple Mac computer 2 Scan for available WiFi networks 3 Find your Gateway s Network Name in the list of available WiFi networks and select it
5. customisations 16 NOT WORKING If you have any difficulties Visit our website www telecom co nz help for a wide range of help topics Call the Telecom Business Broadband Helpdesk on 0800 28 74 63 77 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 17 5 11 13 12 03 PM 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 18 5 11 13 12 03 PM 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 19 5 11 13 12 03 PM wireless user codes c CERTIFIED Network Name SSID TELECOM123456 Wireless Key Password 1234ABCDEF ry B EREE NE iL RINE Wi A A TELO592 10 13 DSL3708459A telecom 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 20 5 11 13 12 03 PM
6. ensure you have entered your Telecom Broadband username and password correctly If you still do not receive your static IP address or if the Internet light on the Gateway is RED turn the Gateway OFF for 15 seconds then ON again If problems persist call our Telecom Business Broadband Helpdesk on 0800 28 74 63 77 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 15 5 11 13 12 03 PM 14 IMPORTANT TIPS e When starting up the Gateway do not press any buttons Wait for a broadband connection to be established first e Many issues with a broadband connection can be resolved by turning the Gateway off for 30 seconds It can take up to 5 minutes for the connection to re establish e Users running Microsoft Windows operating systems should also reboot their computers at the same time they reboot the Gateway e Operate the Gateway on a flat surface and ensure the Gateway is not covered by anything and has adequate ventilation at all times e ADSL broadband customers should gt Not use telephone extension cables with the Gateway as these cause speed and stability problems gt Use the ADSL filter supplied with this Gateway when setting up as old filters can cause speed and stability problems e Ifyou want to network additional devices using the ethernet LAN ports you require one ethernet cable for each device e WiFi signal strength and range is dependent on physical and environmental factors outside of Telecom s control T
7. Example TELECOM123456 4 Enter your Gateway s Wireless Key when prompted Example 1234ABCDEF 5 Ifyour wireless network connection manager allows you to save your Network Name and Wireless Key details then do so This enables you to connect automatically Otherwise you may have to repeat these steps each time you connect 6 Ifthe details are correct you will connect and be WiFi capable Telecom has step by step WiFi set up assistance for Microsoft Windows Apple Mac iPhone Google Android and Blackberry powered devices at www telecom co nz wifisetup 10 2 WIFI CONNECTION USING WPS WIFI PROTECTED SET UP fX This Gateway supports WPS which is a simple method of connecting a wireless device to the Gateway The connecting device must support WPS and have wireless turned on Check your device manufacturer s website to confirm WPS support To connect press the WPS button on the Gateway and within 1 minute press the WPS button on the connecting device The WPS button will be physical on a device like a printer or virtual software button on a computer type device such as a mobile phone laptop or tablet The two devices will establish a connection and the device will be remembered by the Gateway 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 11 5 11 13 12 03 PM 11 SECURING YOUR GATEWAY The most effective method to keep your Gateway secure is to keep your Gateway and Wi Fi password details in a safe place and p
8. dband p wenn Upgrade wes 191 0 0 __ WiFi Protected Set up WPS Light see step 10 2 p o WiFi On Off Button on by default see step 10 1 pa na gt f l oeg laeg Lh Hn l a T 1 See I Wye 3q Hardware Reset Button technicolor A l mane e l 5 See step 15 a 10 DIL HHH DSL Port Socket 4x LAN On Off Ethernet Ports Switch 10 100 Mbit 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 2 5 11 13 12 03 PM 3 GETTING STARTED To set up your internet connection you ll initially need to use the ethernet cable Your computer needs to be within reach of the phone socket for ADSL or VDSL2 broadband services or the optical network termination point for fibre broadband services Once you ve established your internet connection you ll then be able to go on to set up a wireless connection if you choose Important If you are running an alternative DHCP server on your network contact your IT support specialist before progressing DHCP is enabled by default on the Gateway and this will conflict with your existing DHCP server 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 3 5 11 13 12 03 PM 4 SETTING UP VDSL2 BROADBAND If you only have an ADSL broadband connection skip this step To receive a VDSL2 broadband service
9. elecom Business Broadband Helpdesk on 0800 28 74 63 77 or from most electronics retailers a Connect the ADSL filter to the phone socket b If you use a telephone fax machine etc at the same phone socket connect that device into the ADSL filter socket marked PHONE C Connect the ADSL cable into the ADSL filter socket marked ADSL d Connect the other end of the ADSL cable into the Gateway port marked DSL 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 5 5 11 13 12 03 PM 6 CONNECT GATEWAY TO COMPUTER ts Yoo L ois Ch l sis 12 0 z Ies ung to Connect the Ethernet Cable to any LAN port in the Gateway and connect the other end to the computer s ethernet port Look for this symbol on your computer if you are not sure 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 6 5 11 13 12 03 PM 7 POWER UP J BOSH UH a A Connect the Power Supply to the Gateway power socket and the other end into an electrical power outlet and turn both on Please wait up to 5 minutes for the Gateway to establish a broadband connection Please do not touch any buttons on the Gateway at this time Your Gateway lights will tell you when the co
10. gs page it is recommended that the settings be left as they are and click Next Note this page modifies the behaviour of the Gateway when using Telecom 3G USB mobile broadband dongles plugged into the Gateway Use caution as incorrect settings may result in any connected 3G mobile account being billed for data traffic 4 6 On the Start Configuration page click Start this configures the Gateway with your static IP address It takes around 2 minutes for the process to complete 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 14 5 11 13 12 03 PM 4 7 When set up is complete on the Completing the Technicolor Gateway Easy Set up page click Finish The Gateway will reconnect to the internet on your static IP address if your broadband details have been entered correctly You will see the internet light on the Gateway turn off for a few seconds then turn back on 5 Click Home to return to the main menu 6 Inthe left hand menu click on the Broadband Connection link 61 If you are connected to ADSL under PPPoA heading click the View More link 6 2 Ifyou are connected to VDSL2 under PPPoE heading click the View More link 6 3 You will be presented with details of your connection The field Username should have your unique username the Password field contains asterisks for security purposes The field IPv4 Address should have your unique static IP address If your static IP address is not listed repeat this section to
11. he following tips will help you optimise your WiFi signal gt Dense obstacles such as walls floors ceilings hot water cylinders aquariums etc limit WiFi performance and range gt Do not place the Gateway near electronic devices such as microwave ovens cordless phones or wireless transmitters gt Do not place the Gateway in an enclosed space such as a cupboard or under a desk gt To benefit from the speed offered by the 802 11n standard it is recommended to connect using 802 11n wireless devices only Connecting older 802 11b or 802 11g wireless devices may slow down the speed of your whole WiFi network gt If you have WiFi coverage issues you can purchase at your own expense products such as WiFi range extenders 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 16 5 11 13 12 03 PM 15 FACTORY RESET WARNING A factory reset restores the Gateway to the default settings all remembered WiFi connections and any user customisations are erased Only perform a factory reset as a last resort or when directed to by a Telecom Helpdesk operator If you must factory reset your Gateway do the following 1 While the Gateway is turned on insert a paper clip into the Reset hole and press down for 10 seconds 2 The Gateway will reset and then restart It may take up to 5 minutes for your broadband connection to be re established see step 7 3 After a reset you must manually reconnect each WiFi device and redo any
12. nnection is working correctly 5 0 TEL0592 DEVICE QSG Business VDSL TG589 Modem indd 7 5 11 13 12 03 PM 8 GATEWAY LIGHT CHECK Please wait up to 5 minutes for the Gateway to establish a broadband connection Please do not touch any buttons on the Gateway at this time Your Gateway lights will tell you when the connection is working correctly The lights should be as follows The POWER and BROADBAND lights should be solid GREEN not blinking The ETHERNET and INTERNET lights should be GREEN and blinking If the ETHERNET light is off check Step 6 Ensure the ethernet cable is connected to the correct port in the computer If the BROADBAND light is off or flashing e With a VDSL2 connection gt Check step 4 gt If your BROADBAND light remains off or flashing please contact the Telecom Business Broadband Helpdesk on 0800 28 74 63 77 e With an ADSL connection gt Check step 5 gt Ifafter checking the BROADBAND light remains off or flashing you may have a faulty phone socket Try connecting using another phone socket If your BROADBAND light remains off or flashing after changing wall sockets contact the Telecom Business Broadband Helpdesk on 0800 28 74 63 77 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 8 5 11 13 12 03 PM 9 CHECK YOUR CONNECTION Using your computer open a web browser such as Microsoft Internet Explorer Mozilla Firefox Google Chrome or Apple Safari Internet Explorer is installed in most
13. rotect against unauthorised physical access to your Gateway Telecom recommends you create a unique password to protect access to your Gateway To do this you need to use the Gateway s User Interface 1 Open a web browser type 192 168 1 254 into the address bar and press enter This will take you to the User Interface 2 Click on the Administrator link in the upper left hand field to access the Task menu then click on Change Password link 3 When prompted enter the Old Password which is a blank field by default then enter your new password in the New Password field then enter the same password again in the Confirm New Password field Lastly click the Change Password button Telecom recommend a minimum of 8 characters containing letters numbers and symbols etc The next time you want to change your Gateway settings you must log in using your unique Administrator username and password Note If you forget your Administrator credentials you will need to reset the Gateway to factory default see step 15 Telecom does not have visibility of your Gateway settings 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 12 5 11 13 12 03 PM 12 ADVANCED FEATURES To access advanced features or to customise the Gateway open a web browser and type 192 168 1 254 into the address bar and press enter This takes you to the Gateway User Interface Note This Gateway does not require a user name or password to be entered
14. you must have a Central Splitter installed If you have signed up for a Telecom VDSL2 broadband plan a Central Splitter and VDSL2 connection point will be installed by a technician as a part of your plan To set up your VDSL2 broadband connection you must use a Windows or Mac computer with an ethernet port and a web browser Due to the length of the cables supplied you must set up close to the VDSL2 connection point Once broadband is working you can unplug the ethernet cable and use the Gateway s wireless WiFi network VDSL2 connection point l ecole f s o aaa Jal Large connector L a ee D 4 j L T T TTS K Small connector Connect the VDSL cable to the DSL port on the Gateway and the VDSL2 connection point Note the small connector RJ11 should go into the DSL port and the large connector RJ45 should go into the VDSL2 connection point When complete skip to step 6 5 0 TELO592 DEVICE QSG Business VDSL TG589 Modem indd 4 5 11 13 12 03 PM 5 SETTING UP ADSL BROADBAND If you have VDSL2 broadband please skip this step An ADSL cable and ADSL filters are required to connect to an ADSL service ADSL filters are required for every phone socket in use including phone lines faxes or digital TV decoders Filters remove interference on your phone lines and improve your broadband service You can purchase additional filters from the T
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