"user manual"
Contents
1. Options below for an explanation of the other Default options RECORD Caller is transferred to subscriber s mailbox where he can leave a message UNSCREEN Transfers calls without screening to the internal extension where the caller is camped on to that extension Note The Unscreen option is not available for the System call forward modes or for externally based subscribers MENU The caller is transferred to the Main menu or a designated Application Generator defined menu in the event of no answer or a busy signal FOLLOW Incoming calls are forwarded to a designated Follow me destination DN_SCREEN If the user does not answer incoming calls are transferred to the designated extension on a screened basis If there is no answer at the second extension as well the call is handled according to tenant system programming Operation DN_UNSCREEN If the user does not answer incoming calls are cont transferred to the designated extension on an unscreened basis and camped on to that extension Note If the designated destination is an external number the Camp on feature will not operate 7 25 83 130 8050 H Issue 1 Table 7 4a MAILBOX AUTO ATTENDANT PARAMETERS Screen parameters continued Options Several of the above operating states have associated programming options 1 DEFAULT Select Enable Camp on to have IMAGEN play the BUSY NO ANSWER menu including a Camp on opti2. Supplement Enter a four digit number of minutes seconds in 10 sec increments to set recorded time the maximum additional recording time available for a caller to request if the message is exceptionally long Max 30 min Interview record Enter the maximum time allowed 5 to 250 seconds for the reply to each time per question interview question Interval between Enter number of hours from 1 to 8 between message presence reminders to reminding mailbox users messages or Enter 0 for no reminder in this case only the original notification and no reminder messages will be sent for any arriving new message Recording time left Enter a digit 1 99 indicating the threshold for remaining hours of recording before purge starts time before the purge mechanism goes into effect Auto purge guest Enter a number of weeks 1 50 after which a created guest message file will messages after be automatically purged Send warning Enter a system DN where you want IMAGEN to announce a warning that before purge to automatic purge will be executed in one hour Maximum digits in Enter the maximum number of digits from 1 to 6 for a Directory Number a DN DN corresponding with a mailbox number Number of tenants Enter the number of tenants 1 to 4 connected to the IMAGEN system Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC Table 7 2 System Parameters continued Optionsirange Auto Att DBN Enter the maximum number of
3. Telrad IMAGEN APPLICATIONS MENU Version 5 5 U S A 13 11 ISMDR REPORT PRINTING MENU ISMDR ON LINE CALL MONITOR ISMDR PROGRAMMING MENU VOICE MAIL PROGRAMMING MENU IMAGEN CONFIGURATION VIEW BACKUP PROGRAMMING TABLE S ENTER APPLICATION NO _ lt F10 gt Immediate IVM Exit lt F9 gt Soft IVM Exit lt F8 gt Stop Soft Exit Figure 7 1 Telrad IMAGEN APPLICATIONS MENU Screen You begin all IMAGEN programming from this menu accessing first the IMAGEN VOICE MAIL PROGRAMMING Screen A separate option allows you to see the total IMAGEN system and IMAGEN PC configuration Figure 7 2 shows the IMAGEN IMAGEN PC programming tree illustrating programming options 7 4 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC Telrad IMAGEN APPLICATIONS Menu 1 3 4 2E 5 IMAGEN VOICE MAIL ISMDR CONFIGURATION BACKUP options ene VIEW PROGRAMMING TABLES Screen 1 2 3 4 5 6 7 eet ACAN SYSTEM DIRECTORY ANNOUNCER MENU Guest PARAMETERS PARAMETERS ORY NUMBER ZONE PARAMETERS MESSAGE ARA ae NUMBERS GROUPS MESSAGES UPDATE aoa Screen Screen Screen Screen Pg Dn F3 F4 F5 ANSWER MODE MAILBOX DISPLAY ERASE DIAL BY NAME Aaa AA CONFIGURATION PARAMETERS MESSAGE PROGRAMMING ATTENDANTS Screen Screen Screen Screen S creen Pg Dn Figure 7 2 IMAGEN PC pr
4. BUSY RECORD SYS FORWARD NO ANSWER DEFAULT DISABLE CAMP ON SYS FORWARD BUSY DN_SCRN 650 amp lt ESC gt Exit lt DEL gt Delete lt F11 F12 gt Toggle options lt F1 gt Next M B lt F3 gt Select new M B lt F4 gt Copy M B lt PgUp gt Figure 7 10a MAILBOX AUTOMATED ATTENDANT PARAMETERS Screen To program mailbox Auto attendant parameters 1 For the first four upper fields enter the data for each parameter in the same way as for the MAILBOX PARAMETERS Screen 2 For the six call forwarding modes e Use the direction keys to position the cursor on the operation field pertaining to the forwarding mode you wish to define 7 23 83 130 8050 H Issue 1 You can define both the Operation category and associated Option if applicable These operations and options are described in Table 7 4a e To select a particular operation press F11 F12 to toggle between the 7 possibilities then press Enter to accept the selection If applicable the cursor moves to the adjacent Option field e Inthe same manner as you selected an operation select the desired option or enter a DN number as appropriate Appendix A provides the default values for each parameter NOTE Individual subscribers are able to program most Mailbox and Mailbox Automated attendant parameters from their telephone as well See the IMAGEN User Guides for more details IMAGEN will operate according to the most recently programm
5. N Y N A A D B N UNAMBIGUOUS CONFIRMATION MSG Y N RINGS UNTIL SYSTEM ANSWERS 0 8 Rings DTMF IDENTIFY TIME IN RECEIVE 50 110 ms IMAGEN TO KSU BAUD RATE FOR CARD 1 1200 9600 FOR CARD 2 1200 9600 FOR CARD 3 1200 9600 FOR CARD 4 1200 9600 T J lt ESC gt Exit lt DEL gt Delete Figure 7 4 SYSTEM PARAMETERS Screen Page 1 To access the second screen e Press PgDn To return to the first screen e Press PgUp SYSTEM PARAMETERS continued DISK MAINTENANCE ON gt lt SUN SAT DAILY TIME HH MM J VOICE COMPRESSION sey gt lt lt ESC gt Exit lt DEL gt Delete lt PgUp gt Figure 7 5 SYSTEM PARAMETERS Screen Page 2 2 Fill in the parameters on the two pages of the SYSTEM PARAMETERS Screen in accordance with the instructions in Table 7 2 below The values shown in Figure 7 4 and Figure 7 5 are the default values for each parameter When you finish programming the required parameters 83 130 8050 H Issue 1 3 Press ESC to return to the VOICE MAIL PROGRAMMING Screen Table 7 2 System Parameters Parameter Options range System password Enter the new system password 4 to 12 digits The password is displayed only when the cursor is placed in this field Initial time of Enter a four digit number of minutes seconds in 10 sec increments to set recorded message the initial maximum time available for a caller to record a message Max 30 min
6. Section 8 4 4 for more information 7 14 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC Table 7 3a ANSWER MODE CONFIGURATION Screen parameters continued Parameter Operation If for the given time period you would prefer incoming calls be directed to an operating destination other than Automated attendant currently being programmed enter that destination s DN here 0 999999 ATT1 ATT4 This parameter is only relevant if you have selected an alternative destination extension in the OPR field above Enter the number of rings 0 8 U Unscreened transfer before no answer is assumed 7 9 SYSTEM DIRECTORY NUMBERS SCREEN To set system directories numbers for IMAGEN TENANT 1 TENANT 2 TENANT 3 TENANT 4 INTERV e Type 3 on the VOICE MAIL PROGRAMMING Screen 00 01 02 03 04 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 The program displays the SYSTEM DIRECTORY NUMBERS Screen as shown in Figure 7 7 showing all directory numbers previously entered if any for extensions hunt groups and multiple directory numbers MDN SYSTEM DIRECTORY NUMBERS aS T L lt ESC gt Exit lt DEL gt Delete lt PgUp gt lt PgDn gt lt F1 gt Locate DN lt F2 gt Add DN lt F3 gt Enter mailbox screen lt F4 gt Enter Display Erase screen lt F5 gt D B Name Prog Figure 7 7 SYSTEM DIRECTORY NUMBERS Screen 7 15 83 130 8050 H Issue 1 7 9 1 Deleting a directory n
7. digits in the name spelling dialing procedure to be Name Prefix accepted by the automated attendant Dial By Name feature following which the Maximum Length program begins call processing The range is from 1 to 4 Announce DN Enter y Yes if you want the automated attendant Dial By Name feature to include during automated the DN of the identified dialed party in its interaction with the caller attendant DBN or Enter N No if you do not A A DBN Enter Y or N to indicate whether you want the Auto Att DBN feature to announce the unambiguous name of the person dialed prior to transferring the caller Your call is being confirmation msg transferred to Joe Rings until system Enter the number 0 to 8 of rings before calls are to be answered by the automated answers attendant DTMF Toggle the minimum duration 50 to 110 milliseconds in increments of 10 identification time milliseconds of a DTMF signal received from a calling telephone used to identify it in receive as DTMF IMAGEN to KSU Toggle the signaling baud rate 1200 to 9600 baud with intermediate rates of 2400 baud rate for card 1 and 4800 baud to be used by IMAGEN voice mail Card 1 in communicating with the DIGITAL KEY BX or DIGITAL 400 system cabinet Make sure that the baud rate for each card is set properly according to the versions of the OCD and IMAGEN cards that are installed in the system Older versions of the OCD card cannot operate at a baud
8. or RECORD allows the caller to leave a message Day no answer Enter the number from 1 to 8 of rings allowed during day hours until no rings answer is assumed Night no answer Enter the number from 1 to 8 of rings allowed during night hours until no rings answer is assumed Indirect external Enter Y Yes if incoming external callers to hunt groups or all mail boxes call recording are to be permitted to record a message without requiring them to press the external hunting 2 button this allows callers with impulse dial telephones to leave messages or Enter N No if not in this case only DTMF telephone callers will be able to leave messages 7 12 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC Table 7 3 ATTENDANT PARAMETER Screen parameters continued Parameter Operation Main Menu Timeout Enter the number of seconds from 1 to 9 that IMAGEN waits after playing opening greetings and getting no response before transferring the call to the operator Day hour control Enter the unit controlling IMAGEN operations during work hours either for the IMAGEN or K for the KSU Night hour control Enter the unit controlling IMAGEN operations during non work hours either for the IMAGEN or K for the KSU Language Use the left right keys to scroll through the list of available languages until the desired language for use with Auto Attendant is displayed Fax DN Enter the system DN of the fax machine t
9. ATION FROM THE IMAGEN PC Table 7 4 Mailbox parameter fields Parameter Operation Mailbox number This is the one to six digit number of the mailbox to be programmed The field is for display purposes only and cannot be modified Note that the mailbox number may not begin with the number 1 regardless of the total number of digits in the number The number 1 in this beginning position is reserved Name Enter an alphanumeric user name Department Enter the user s department name abbreviation or number Password number Enter the password 4 to 12 digits for entry into the mailbox or If you do not want a password for entry to the mailbox Press DEL to remove the current password and leave the field blank WARNING For security purposes it is not recommended to leave the password field blank Select the system message language S1 S9 to be used for this mailbox Number of Enter the maximum number of messages up to 128 the mailbox can hold messages Set Message light Enable disable the message lamp when messages arrive for this extension mailbox Message reminder Enter Y Yes if IMAGEN is to send a periodic message reminder at the interval defined a ns entire system on the system parameters screen to the mailbox user s extension or Enter N No if the message reminder is not to be sent Distribution list Enter up to eight DNs or simple groups G10 G49 as this mailbox s private distribution list
10. ERS TENANT 1 00 TENANT 2 01 TENANT 3 02 TENANT 4 03 INTERV 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 ADD ENTRY sae Tl lt ESC gt Exit Enter directory number 0 9 X lt DEL gt lt F3 gt Enter mailbox screen lt F4 gt Enter Display Erase screen lt F5 gt D B Name Prog Figure 7 9 SYSTEM DIRECTORY NUMBERS Screen showing ADD ENTRY window 2 Where indicated in the window enter the desired new directory number s as follows Fora single number type in all the digits of that DN or For multiple numbers type an x in place of either or both of the two right digits to indicate the series of DNs desired For example 22x 220 to 229 34xx 3400 to 3499 56x0 5600 5610 5620 5630 5640 5650 5660 5670 5680 5690 7 18 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC NOTES 1 The mailbox number may not begin with the number 1 regardless of the total number of digits in the number The number 1 in this beginning position is reserved If you are performing an upgrade from an earlier IMAGEN release having mailboxes that start with the digit 1 you will have to do a new IMAGEN installation 2 The newly typed directory number s appear s on the screen in correct sequential order Note that a directory number cannot be the prefix of another directory number 3 If more than one DIGITAL system are networked to operate with a common IMAGEN system be sure to include t
11. Go to Sections 7 11 through 7 20 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC 7 1 GENERAL This section describes required IMAGEN software loading and programming procedures as carried out from the IMAGEN PC 7 2 PROGRAMMING VIA THE KEYBOARD You can carry out IMAGEN system programming and administration tasks with the exceptions of recording and checking available disk space via the IMAGEN PC keyboard Some programming and administration tasks can also be done using a DIGITAL KEY BX or DIGITAL 400 station or a DTMF telephone as described in Section 8 below To determine the appropriate medium for performing a specific task see Table 2 1 above System administration changes can be performed online without disturbing IMAGEN operations 7 3 MANUALLY LOADING THE IMAGEN PROGRAM IMAGEN is programmed to start directly after you boot the IMAGEN PC The installation program creates a new autoexec bat file containing instructions for entering the IMAGEN directory and loading the program If however for whatever reason it should be necessary to start the program from the DOS prompt 1 Type cd IMAGEN 2 Press ENTER 3 Type vm 83 130 8050 H Issue 1 4 Press ENTER After booting the IMAGEN PC or after following the above instructions from the DOS prompt the program displays the Telrad IVM APPLICATIONS MENU Screen shown in Figure 7 1 IMAGEN is fully loaded and operational
12. L PROGRAMMING Menu from the Telrad IMAGEN APPLICATIONS Menu e Type 4 the voice mail programming application number in response to the cursor prompt The program displays the VOICE MAIL PROGRAMMING Screen as shown in Figure 7 3 Programming options are described beginning with Section 7 6 below VOICE MAIL PROGRAMMING ENTER PASSWORD SYSTEM PARAMETERS AUTO ATTENDANT PARAMETERS SYSTEM DIRECTORY NUMBERS DIRECTORY NUMBER GROUPS ANNOUNCER MENU S PARAMETER UPDATE GUEST MESSAGE ENTER OPTION NO lt ESC gt Exit Figure 7 3 VOICE MAIL PROGRAMMING Screen Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC 7 6 VOICE MAIL PROGRAMMING APPLICATION SCREENS You choose the desired administration task from the VOICE MAIL PROGRAMMING Screen shown in Figure 7 3 above You may carry out system programming in any order You can exit the VOICE MAIL PROGRAMMING Screen at any stage by pressing ESC For simplicity the tasks are described in Sections 7 7 through 7 19 below in the order they appear on the VOICE MAIL PROGRAMMING Screen Each time you access the VOICE MAIL PROGRAMMING Screen you must enter the system password The default password is 0000 You have the option to change it as the first item on the SYSTEM PARAMETERS Screen Section 7 7 below 7 6 1 Universal key operations Keyboard keys are used in all of the IMAGEN programming and administration screens as
13. a ANSWER MODE CONFIGURATION Screen parameters Operation MMM YY This is the special date parameter field in which you can define specific Month Year month s where an alternative Automated attendant answering mode should operate You should not enter values in this field if you are defining a regular recurring answer mode To select a month JAN DEC use the F11 F12 keys to toggle between the choices It is not necessary to specify the year 00 99 the default is the current year unless you are assigning an answering mode to a date in a future year DD DD Define the days of the week or a given month defined in the special dates From day To field when a particular answering mode is to operate A range of different day possibilities is accepted in this field 1 Specify the days in the week SU SA on which a particular answering mode should be in operation Use the F11 and F12 keys to toggle between the options For example an answering mode to be operational between Sunday and Thursday would be defined as SU TH For special dates specify the days within a month 1 31 on which a particular answering mode should be in operation In this case it is necessary to first define the MMM YY field above For example to activate an answering mode for operation between the 3rd and 28th days of March enter 03 28 in this field after having first defined the MMM YY field as MAR To define an answeri
14. an internal extension an outside number or a pager and will inform the mailbox user that a message is waiting IMAGEN cannot pass the actual message to a follow me destination pager The message can be heard however at internal or external follow me telephone numbers The mailbox user can also define the follow me destination using a DTMF phone It is recommended that the user also record her 7 22 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC name since this recording will be used by IMAGEN when announcing to the follow me number the arrival of a message You may define the type of messages to be forwarded You can define the hours during which IMAGEN will attempt to reach the follow me number or you may use the system night service hours as a default If the follow me number is busy IMAGEN will continue dialing until itis available If there is no answer IMAGEN will retry every 15 minutes 7 10 3 Mailbox Auto attendant programming You can define how IMAGEN will handle your incoming calls by programming the MAILBOX AUTOMATED ATTENDANT PARAMETERS Screen shown in Figure 7 10a You access this screen by pressing PgDn in the MAILBOX PARAMETERS Screen MAILBOX AUTO ATTENDANT PARAMETERS MAILBOX NO 20 DEPARTMENT SECRETARY ATT1 AUTO ATT SERVICE INT FORWARD OPERATION OPTIONS A ATT DAY NO ANSWER DEFAULT A ATT NIGHT NO ANSWER MENU MAIN MENU A ATT DAY BUSY FOLLOW FOLLOW 2 A ATT NIGHT
15. defined in Table 7 1 In addition certain screens utilize special function keys whose operation is explained during the description of the screens involved 83 130 8050 H Issue 1 Table 7 1 Universal key functions Move cursor to right generally select next higher parameter increment for specific parameters as indicated in tables Move cursor to left generally select next lower parameter increment for specific parameters as indicated in tables Move cursor down Move cursor up F12 Move cursor to the previous programmable parameter 7 7 SYSTEM PARAMETERS SCREEN To set SYSTEM PARAMETERS for IMAGEN 1 Type 1 to choose the system parameters option from the VOICE MAIL PROGRAMMING Screen The program displays the SYSTEM PARAMETERS Screen shown in Figure 7 4 and Figure 7 5 Note that the system parameters extend over two screens Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC SYSTEM PARAMETERS SYSTEM PASSWORD sed 0000 9999 INITIAL TIME OF RECORDED MESSAGE 04 00 10 30 00 Min SUPPLEMENT RECORDED TIME 00 10 30 00 Min INTERVIEW RECORDED TIME PER QUESTION 5 250 Seconds INTERVAL BETWEEN REMINDING MESSAGES 0 8 Hour RECORDING TIME LEFT BEFORE PURGE STARTS 1 99 Hours AUTO PURGE GUEST MESSAGES AFTER 1 50 Weeks SEND WARNING BEFORE AUTO PURGE TO DN MAXIMUM DIGITS IN DN 1 6 NUMBER OF TENANTS 1 4 AUTO ATT D B N NAME PREFIX MAX LENGTH 1 4 ANNOUNCE DN DURING AUTO ATT D B
16. ed parameters Table 7 4a MAILBOX AUTO ATTENDANT PARAMETERS Screen parameters Parameter Description Mailbox number This is the one to six digit number of the mailbox to be programmed as carried over from the MAILBOX PARAMETERS screen The field is for display purposes only and cannot be modified Department To define an extension as the department secretary for the specified secretary department enter either Its one to four digit extension number 0 to 9999 although IMAGEN will accept up to six digits a maximum of four digits is allowed for DIGITAL KEY BX or DIGITAL 400 extensions or Its attendant number ATT1 to ATT4 Whenever an incoming caller dials 0 from either the no answer or busy menu the call will be routed to the defined department secretary If no department secretary is defined the call will be routed to the system operator of the tenant to which the outside line is assigned Automated Define the type of Automated attendant service you wish to receive for attendant service dealing with incoming calls The three options are 1 NO No Automated attendant service IMAGEN immediately handles any incoming calls according to the Mailbox forwarding instructions 2 INT The Automated attendant tries to dial your internal extension and if busy or unanswered handles calls according to forwarding instructions as defined in Mailbox programming EXT The Automated attendant tries to dial to your external destination t
17. er NOTE e Each row you enter in the screen signifies an answer mode that will operate until the time indicated on the particular day s shown The answer mode then switches to the next chronological mode e Special date answering modes operate until midnight of the final day indicated in the TIME field before reverting to the regular answering mode for the given day of the week 7 11 83 130 8050 H Issue 1 When you finish programming the required parameters on the ANSWER MODE CONFIGURATION Screen 4 Press ESC to return to the AUTOMATED ATTENDANT PARAMETERS Screen 5 Press ESC again to return to the VOICE MAIL PROGRAMMING Screen Table 7 3 AUTO ATTENDANT PARAMETER Screen parameters Operation Day operating To define a day attendant extension enter either extension Its extension number IMAGEN will accept up to six digits or Its attendant number ATT1 to ATT4 Night operating To define a night attendant extension enter either extension Its extension number IMAGEN will accept up to six digits or Its attendant number ATT1 to ATT4 to define it as the day attendant extension Busy No answer These fields determine how the Automated Attendant will react when the reaction extension dialed is busy or is not answered within the defined period see the Day Night next two entries in this table Both situations are programmed for day and night service and the options include CAMP ON ENABLE DISABLE
18. for the message copy transfer options Maximum Enter the maximum message length in minutes up to 30 minutes of each message time message Call record time The maximum recording time for a CALL RECORD message 1 30 Minutes Listen messages Select the Listen menu option most suitable for the subscriber either menu categorized messages Y NEW OLD FUTURE DELIVERY CERTIFIED INDEXED default or N NEW messages only Indicate the number of weeks a message may remain in the mailbox before MSG Purge automatic deletion when the available system recording time drops below the After minimum threshold Indicate the type of messages designated for MSG purge OLD ALL or Type NONE MSG Copy After Indicate the number of hours after which the system automatically sends a copy of a new unheard message To to specified Destination DN Simple Group for copying the message NON_URGENT If set to Y indicates that only non urgent new messages are to be automatically copied to the Follow me mailbox otherwise all new messages are copied PRIVATE If set to N messages tagged as Private will not be automatically copied to the Follow me mailbox 7 21 83 130 8050 H Issue 1 Table 7 4 Mailbox parameter fields continued COMMON If set to N messages tagged as Common will not be automatically copied to the Follow me mailbox Follow me number Enter the number to be called using the following allowable characte
19. he system prefix when defining the mailbox numbers For DIGITAL system programming details see Section 9 7 10 MAILBOX PARAMETERS SCREEN 7 10 1 Programming mailbox parameters To program mailbox parameters 1 Press F3 on the SYSTEM DIRECTORY NUMBERS Screen The program displays the MAILBOX PARAMETERS Screen for the mailbox of the DN highlighted by the cursor as shown in Figure 7 10 2 Fill in the parameters for each new mailbox or change details regarding a previously defined mailbox in accordance with the instructions in Table 7 4 below Appendix A provides the default values for each parameter 7 19 83 130 8050 H Issue 1 MAILBOX PARAMETERS MAILBOX NO 20 MAX MSG TIME NAME MARY SMITH CALL RECORD TIME DEPARTMENT LISTEN MESSAGES MENU PASSWORD NO LANGUAGE S1 ENGLISH NO OF MESSAGES 128 MSG PURGE AFTER SET MSG LIGHT TYPE MSG REMINDER MSG COPY AFTER TO DISTRIBUTION LIST NON URGENT PRIVATE COMMON FROM TILL ENABLE gt lt T lt ESC gt Exit lt DEL gt Delete lt F11 F12 gt Toggle options lt F1 gt Next M B lt F3 gt Select new M B lt F4 gt Copy M B lt PgDn gt Figure 7 10 MAILBOX PARAMETERS Screen NOTE Within approximately 15 minutes of system startup extension names programmed will be automatically uploaded to IMAGEN Also any extension name changes are updated at the System Maintenance time 7 20 Section 7 PROGRAMMING AND ADMINISTR
20. he programmed Follow_me number which should be enabled in the MAILBOX PARAMETERS Screen and if busy or unanswered handles calls according to forwarding instructions as defined in Mailbox programming External call forwarding is described in more detail in Section 10 5 7 24 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC Table 7 4a MAILBOX AUTO ATTENDANT PARAMETERS Screen parameters continued Forward There are six programmable call forward modes 1 Auto attendant Day no answer defines how calls are handled if there is no answer during daytime hours 2 Auto attendant Night no answer defines how calls are handled if there is no answer during nighttime hours 3 Auto attendant Day busy defines how calls are handled if a busy signal is received during daytime hours 4 Auto attendant Night busy defines how calls are handled if a busy signal is received during nighttime hours 5 System forward no answer defines how calls forwarded from within the system are handled if there is no answer 6 System forward busy defines how calls forwarded from within the system are handled if a busy signal is received You can define operating states and options for each one of the call forward modes Operation Each call forwarding mode can be assigned one of 7 operating states 1 DEFAULT Calls are forwarded according to System tenant programming if the associated programming option is left blank See
21. ically displaying the same DN just entered Enter the desired mailbox number where you want the parameters to be copied Press ENTER The program asks you to confirm your action by displaying the message Is THE RANGE CORRECT Y N Type y The program immediately copies over the parameters to the specified mailbox or Type n 7 27 83 130 8050 H Issue 1 The program returns to the Copy mailbox parameters window To copy to a consecutive series of mailbox numbers identical parameters to those of the currently displayed MAILBOX PARAMETERS Screen 1 Type all the digits of the selected mailbox number in the FROM field of the window 2 Press ENTER The cursor moves to the TILL field automatically displaying the same DN just entered 3 Type the highest number of the series in the TILL field of the window 4 Press ENTER The program asks you to confirm your action by displaying the message iS THE RANGE CORRECT Y N 5 Type y The program immediately copies over the parameters to the specified mailboxes or Type n The program returns to the Copy mailbox parameters window When you finish programming the required parameters on the MAILBOX PARAMETERS Screen e Press ESC to return to the SYSTEM DIRECTORY NUMBERS Screen 7 28
22. ng mode appropriate for a single day or date only leave the To day field blank For example an answering mode appropriate for Thursdays only would be defined as TH Note If there is a conflict between two dates priority is given to the entry that appears first in the screen TIME Enter the time HH MM after which the corresponding answering mode as determined by the Menu number will be activated The TIME field indicates the time at which the answer mode switches to the next chronological answer mode For example in Figure 7 6a the MO FR day answer mode switches to the MO FR night answer mode at 17 00 You are required to enter a menu number 1 32 representing the answering mode that will operate during the time period you have defined Menus 1 through 4 have been pre programmed for day operation while menus 5 11 have been pre programmed for night operation and other functions See IMAGEN Application Generator User manual Menus 12 through 32 are user definable and can be programmed via the Application Generator This is an optional field where you can enter the number of a special message 0 9999 pre recorded in the system that will be heard by a caller upon entering the system it overrides the default opening greeting of the company Special messages can be useful for example for weekends holidays and other special occasions Note Special messages are recorded as Application Generator messages See
23. o which IMAGEN voice mail will forward incoming faxes Transfer code Note For a description of the Flash signaling behind CENTREX PABxX feature see Section 2 4 16 Enter the PABX CENTRExX transfer feature code 1 4 digits to be dialed by the Automated attendant for accessing a PABX CENTREX extension Reconnect code Enter the PABX CENTREX reconnect feature code 1 4 digits to be dialed by the Automated attendant in the event that a PABX CENTREX transfer is unsuccessful Prefix deletion Enter the number of digits 0 9 digits to be deleted from the start of a Follow me number programmed as a PABX CENTREX external call forward number Day enable Note For a description of the Caller ID feature see Section 2 4 7 Enable or disable the availability of the Caller ID option during daytime hours Night enable Enable or disable the availability of the Caller ID option during nighttime hours Day prefix digit Enter the single digit 0 9 for daytime access to the ID Locator function This digit must be dialed by the user at the IMAGEN Main menu to gain day access to the ID Locator function See Section 7 20 for more information Night prefix digit Enter the single digit 0 9 for nighttime access to the ID Locator function This digit must be dialed by the user at the IMAGEN Main menu to gain night access to the ID Locator function See Section 7 20 for more information 7 13 83 130 8050 H Issue 1 Table 7 3
24. ogramming tree EXITING THE IMAGEN PROGRAM To exit the IMAGEN program and shut down IMAGEN operation 1 Press ESC as necessary from any of the programming screens until the IMAGEN APPLICATIONS MENU Screen appears 2 Verify on the attendant console that there is no voice mail port activity or press F9 for a soft exit see Section 5 9 above 3 Verify on the IMAGEN PC hard drive LED that there is no hard disk activity 4 Press F10 to return to the MS DOS prompt You may now turn off the IMAGEN PC It should not be necessary to shut down the IMAGEN system except for hardware changes repairs or to copy over the APG file or SDBN directory programming 83 130 8050 H Issue 1 7 5 Telrad IMAGEN APPLICATIONS MENU SCREEN 7 5 1 Telrad IMAGEN APPLICATIONS Menu options Once the IMAGEN software has been installed and the system started as described in Section 5 above the programs displays the Telrad IMAGEN APPLICATIONS MENU Screen as shown in Figure 7 1 above providing six option choices Options 1 through 3 are only relevant to ISMDR see Section 7 17 below Option 4 refers to IMAGEN programming described in Section 7 5 2 Option 5 allows you to see an overview of the current IMAGEN and IMAGEN PC configuration as described in Section 7 18 below Option 6 is for executing a tape backup as described in Section 7 19 below 7 5 2 Entering IMAGEN programming To enter the VOICE MAI
25. on Select Disable Camp on to have IMAGEN play the BUSY NO ANSWER menu without a Camp on option MENU In the event of a busy or no answer signal the subscriber can choose from either the IMAGEN Main menu or any other pre programmed menu No 1 32 as created with the Application Generator FOLLOW select either the first or second or both Follow me numbers as defined in the MAILBOX PARAMETERS Screen Note A selected Follow me number will only be dialed if the number is a non pager number and its associated ENABLE parameter is registered as All or Ext DN_SCREEN Enter the extension number where calls are to be transferred in the event of a busy or no answer signal from the dialed extension If there is still no answer the call is handled according to default tenant programming DN_UNSCREEN Enter the extension number where calls are to be transferred and camped on in the event of a busy or no answer signal from the dialed extension 7 10 4 Programming additional mailboxes To view the MAILBOX PARAMETERS Screen for the next higher mailbox number than the one currently on display e Press F1 regardless of the cursor location on the screen The program immediately displays the mailbox parameter screen for the next higher DN To view the MAILBOX PARAMETERS Screen for a selected mailbox number 1 Press F3 The cursor returns to the Mailbox No field at the upper right of the sc
26. r a tenant that you have not programmed on the SYSTEM PARAMETERS Screen 3 Press PgDn from the AUTOMATED ATTENDANT PARAMETERS Screen in order to access the ANSWER MODE CONFIGURATION Screen shown in Figure 7 6a below 7 10 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC In this screen you can assign different Automated attendant answering modes to various dates and times in the week month or year For example you may prefer one type of system answering mode for a regular workday and another for weekend callers Additionally where IMAGEN is serving more than one tenant separate answering modes can be programmed for each individual tenant ANSWER MODE CONFIGURATION TENANT NO 1 MMM YY DD DD TIME ENU MO FR 08 00 1 TENANT 1 DAY MO FR 17 00 TENANT 1 NIGHT SA 08 00 TENANT 1 DAY SA 13 00 TENANT 1 NIGHT pt 08 00 TENANT 1 NIGHT 08 19 08 00 TENANT 1 NIGHT gt lt lt ESC gt Exit lt DEL gt Delete lt F4 gt Delete Line lt PgDn gt Next page lt F1 gt Next tenant lt F11 F12 gt Toggle options lt F2 gt Sort Table lt PgUp gt Previous Page Figure 7 6a ANSWER MODE CONFIGURATION Screen 3 Fill in the parameters on the two screens in accordance with the instructions in Table 7 3 and Table 7 3a below Use the F11 and F12 keys to toggle between options in the ANSWER MODE CONFIGURATION Screen where applicable Appendix A provides the default values for each paramet
27. rate of 9600 baud See Table 3 1 above for additional information relative to port baud rate assignment and the use of different card versions IMAGEN to KSU Toggle the signaling baud rate 1200 to 9600 baud to be used by IMAGEN voice mail baud rate for card 2 Card 2 in communicating with the DIGITAL KEY BX or DIGITAL 400 system cabinet IMAGEN to KSU Toggle the signaling baud rate 1200 to 9600 baud to be used by IMAGEN voice baud rate for card 3 mail Card 3 in communicating with the DIGITAL KEY BX or DIGITAL 400 system cabinet IMAGEN to KSU Toggle the signaling baud rate 1200 to 9600 baud to be used by IMAGEN voice baud rate for card 4 mail Card 4 in communicating with the DIGITAL KEY BX or DIGITAL 400 system cabinet Disk maintenance Disk utility programs will perform preventive maintenance on the IMAGEN PC hard on disk on either a daily basis or weekly on the specified day at the specified time Toggle through the days of the week until the desired day or DAILY option is selected The cursor then moves to the time field Enter the desired time for disk maintenance performance in 24 hour time format Voice The voice compression feature may be activated on all calls incoming and internal Compression internal calls only or deactivated This gives you the option of using up less disk space if the audio quality of the messages in compressed format is satisfactory NOTES Use the key to increase the value
28. reen 2 Type in the mailbox number you want to locate If the DN is not defined the screen displays the message Incorrect Directory Number and erases the incorrectly entered mailbox number Assuming correct number entry the program immediately displays the mailbox parameter screen for the entered DN In both cases above the program saves all data entered on the previous screen 7 26 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC To copy the parameters of the currently displayed MAILBOX PARAMETERS Screen to a single mailbox 1 Press F4 The Copy mailbox parameters window appears at the bottom of the MAILBOX PARAMETERS Screen as shown in Figure 7 11 MAILBOX NO NAME DEPARTMENT PASSWORD NO LANGUAGE NO OF MESSAGES SET MSG LIGHT MSG REMINDER DISTRIBUTION LIST FOLLOW ME NUMBER 36 7 L lt F1 gt Next M B lt ESC gt Exit 20 MARY SMITH S1 ENGLISH lt F3 gt Select new M B MAILBOX PARAMETERS MAX MSG TIME CALL RECORD TIME LISTEN MESSAGES MENU AUTO ATT SERVICE MSG PURGE AFTER TYPE MSG COPY AFTER TO NON URGENT PRIVATE COMMON FROM 08 00 lt F4 gt Copy M B lt PgUp gt Next pg Figure 7 11 MAILBOX PARAMETERS Screen showing the copy mailbox parameters window Type all the digits of the selected mailbox number in the FROM field of the window Press ENTER The cursor moves to the TILL field automat
29. rs 0 to 9 and T sets dialing mode to DTMF dialing D introduces a pause in the Family of systems dialing W sets a pause to wait for a dial tone S system speed dial NOTE The follow me number must contain the C O line access code before the dialed number for external follow me Enter the destination type corresponding to the Follow me number you have entered REG A regular C O or extension number PAGER A pager number CX A Centrex number PX A PABX number From Enter the time in HH MM 24 hour clock format when IMAGEN is to start sending messages to the follow me destination s or Enter S to change the FROM time to the specified system time for starting work that day as assigned in the AUTO ATTENDANT PARAMETERS Screen Till Enter the time in HH MM 24 hour clock format when IMAGEN is to stop sending messages to the follow me destination s or Enter SY to change the TILL time to the specified system time for ending work that day as assigned in the AUTO ATTENDANT PARAMETERS Screen Enable Enter the message type to be forwarded by the Follow me feature A All new messages E External and Urgent messages only U Urgent messages only N No messages will be forwarded 7 10 2 Mailbox Follow me programming You can define as described in Table 7 4 above up to two follow me numbers for any mailbox IMAGEN will dial the follow me number which may be
30. shown on the screen Use the lt key to decrease the value shown on the screen 83 130 8050 H Issue 1 7 8 AUTO ATTENDANT PARAMETERS SCREEN To set Automated Attendant parameters for IMAGEN 1 Type 2 to choose the automated attendant parameters option from the VOICE MAIL PROGRAMMING Screen The program displays the AUTOMATED ATTENDANT PARAMETERS Screen for tenant number 1 as shown in Figure 7 6 The program requires you to fill in a separate AUTOMATED ATTENDANT PARAMETERS Screen for each tenant based on the number of tenants in the system as specified on the SYSTEM PARAMETERS Screen above AUTO ATTENDANT PARAMETERS TENANT NO 1 DAY OPERATING EXTENSION PABX CENTREX DIALING NIGHT OPERATING EXTENSION TRANSFER CODE DAY BUSY REACTION RECONNECT CODE NIGHT BUSY REACTION PREFIX DELETION DAY NO ANSWER REACTION NIGHT NO ANSWER REACTION DAY NO ANSWER RINGS NIGHT NO ANSWER RINGS CALLER ID INDIRECT EXT CALL RECORDING DAY ENABLE MAIN MENU TIMEOUT NIGHT ENABLE DAY HOUR CONTROL ID LOCATOR NIGHT HOUR CONTROL DAY PREFIX DIGIT LANGUAGE NIGHT PREFIX DIGIT FAX DN gt amp TJ lt Esc Exit lt DEL gt Delete lt F11 F12 gt Toggle options lt F1 gt Next TendffcEPaDn gt Next page Figure 7 6 AUTOMATED ATTENDANT PARAMETERS Screen 2 Press F1 to display screens templates for any additional tenants The program does not allow you to create a data screen fo
31. umber To delete a specific directory number 1 Move the cursor to that number 2 Press DEL NOTE A mailbox must be empty before it can be deleted If messages must be deleted follow procedures described in Section 7 11 below To locate a specific directory number 1 Press F1 This can be very helpful especially when there are many directory numbers listed on the screen The program displays the LOCATE ENTRY window at the bottom of the SYSTEM DIRECTORY NUMBERS Screen as shown in Figure 7 8 2 Type in where indicated in the window the directory number you want to locate 3 Press ENTER The cursor jumps to the location of the specified directory number and the LOCATE ENTRY window disappears 7 16 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC SYSTEM DIRECTORY NUMBERS TENANT 1 00 TENANT 2 01 TENANT 3 02 TENANT 4 03 INTERV 04 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 gt eT lt ESC gt Exit lt DEL gt Enter directory number 67 lt F3 gt Enter mailbox screen lt F4 gt Enter Display Erase screen lt F5 gt D B Name Prog Figure 7 8 SYSTEM DIRECTORY NUMBERS Screen showing LOCATE ENTRY window 7 9 2 Adding a directory number To add a directory number 1 Press F2 The program displays the ADD ENTRY window at the bottom of the SYSTEM DIRECTORY NUMBERS Screen as shown in Figure 7 9 7 17 83 130 8050 H Issue 1 SYSTEM DIRECTORY NUMB
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