2013 TENVIS Quick Start Guide 1.1
Contents
1. TENVIS the world in my eyes Quick Start Guide mi r i For security s sake please update the default user name and password of your IP camera The exact process is on page 5 amp 9 Please download the latest Quick Start Guide from www tenvis com download Contents Chapter 1 Let s get started 1 What s in the box 1 Let s show you around 1 How it works Chapter 2 Let s get PC view 2 For windows 8 For MAC Chapter 3 Let s get mobile view 11 For iPhone 12 For Android 14 For others Chapter 4 Last but not least 16 FAQ 17 Learn more 17 Support NOTE Certain functions mentioned in this manual may vary according to camera s model For example pan and tilt function are for Pan Tilt enabled cameras only Chapter 1 Let s get started What s in the box Wireless IP Camera x 1 Wi Fi Antenna x 1 Power Adapter x 1 User Manual x 1 CD x 1 Mounting Bracket set x 1 Screws and Plastic Screw Anchors Stickers Let s show you around 3 D oo ooo oo ooo oo ooo oo ooo 20 200 Reset ee 3 Ean WIFI 28 oq Lan E Power Audio Out o OI ce Power g a Reset Power How it works Wired LAN View PC MAC lz WO Wired LAN WIFI IP Camera Mobile Phone Wireless LAN View do a Wireless a WIFI PC MAC Mobile P2. of your IP camera The exact process is as below f J a gt EAEE If you need to set up wireless LAN view or Internet view for MAC please visit www tenvis com Solution to Scene 2 on Page 8 Do aright click and select Network Configuration to set the IP address of the camera to the same subnet as LAN s e00 IP Camera Tool IP Camera Basic Properties h dbclick to change Network Configuration Refresh Camera List Flush Arp Buffer About IP Camera Tool 9 OC Netv e Network PAK ome a 1 PIC 2 gt w ri T wer wa Fi Tcen M WNS wt EET ons WNS 80 ONS Servers Configure v4 Using DHCP v4 Address 192 168 1 118 Subnet Mask 255 255 255 0 Router 192 168 1 1 Confiaure Av Automatically Obtain IP from DHCP server Http Port 81 Make sure there s no IP address conflict That is to say these 2 parts should be different User admin Password OK Cancel PIC 1 and 2 can be found by the following steps gt gt Advanced Network Setting 10 Chapter 3 Let s get mobile view For iPhone FaN 1 Open the app store and search for tenvis then install s CamViewer for IP Webcams Or visit www tenvis com download to know more 2 Run CamViewer for IP Webcams Then click 16 45 Camera Feeds 3 For LAN view please fulfill the settings below 16 47 Edit Camera For windows this address is LAN access URL which you can find on p
3. age 7 cies http 192 168 1 239 81 gt LAN access URL http 192 168 1 239 81 Name TENVIS Username admin IP ADD HTTP 192 168 1 239 81 Ei User admin Pwd lt null gt Password S N XXXX i DDNS http hooc tenvis info Connection Deraut Audo CAPER You can find this label on the camera For Internet view please fulfill the settings below iPod gt 16 48 Cancel Edit Camera Name TENVIS For windows this address is Internet access URL which you can find on page 7 Address http JIXXXX tenvis info e Internet access URL https lixxxx tenvs info Username admin ad IP ADD HTTP 192 168 1 239 81 Password User admin Pwd lt null gt S N X DDNS http hooc tenvis info You can find this label on the camera Connection Default Audio Capable Tips The IP address and hostname in the snapshot is just for your reference For the MAC user please visit www tenvis com support for more info 11 4 Select the camera you added and watch live feed from the camera 16 45 gt 16 46 Camera Feeds TENVIS TENVIS For Android 1 Search for in Google Play you could install for simple use Or visit to know more Click and select Add Camera Type Select Camera Type IP Camera DVR NVR No Cameras Generic URL Traffic Beach College WebCams Random Demo Cams Scan Camera Un check camera to disable Long press camera for more options Go Back to view cameras 2 2 If yo
4. ble Please scan at for multiple ti m es Setting WiFi successfully Please cick Next button to set up the network access Now go back to web browser If you can watch live feed from the camera you have set up wireless LAN view successfully Congratulations If the camera is for wireless LAN use only you can exit IP Camera Wizard now Internet View 10 If the DDNS checking succeeded please click Next If failed please recheck the Internet connection If still not connected please contact your own Internet Service Provider IP Camera Wizard Step 5 Check DDNS SN Server user tenvis info j Check Information Obtaining DONS options from the camera Obtaining DONS regstration status 11 If the port forwarding succeeded please click Next If failed please click Set port forwarding IP Camera Wizard Step 6 Port Forwarding IP address 192 168 1 239 Port 81 Router IP address 192 268 1 2 Intemet access URL http fasae tenvis info information Checking Port Forward setting successfully dick Next button to continue Ce Ce Gad 12 Router brand DINK Router User Name Please enter the router s username and password Select your router brand input the user name and password of your router then click OK If failed again and the below 3 problems occu
5. click Next to continue If you want to select another IP camera to configure click Prev I Prev Next Ext Tips IP Camera Web Server will detect the type of your browser and match the correct sign in mode accordingly Welcome to Use IP Camera Please install the plug in of the IE browser for the first time ol Normu oong Gon ouo oL Ls ico ooga Boo PT Sp Congratulations Now you can watch live feed from the camera within local area network LAN For security s sake please update the default user name and password of your IP camera The exact process is as below f 7 a gt MAEA Eei If the camera is for wired local area network use only you can exit IP Camera Wizard now Wireless LAN View 8 Please go back to the IP Camera Wizard page fulfill the factory setting to continue IP ADD HTTP 192 188 1 239 81 User admin Pwd lt null gt S N XXXX DDNS http xxxx tenvis info You can find this label on the camera 9 Please make sure the Using Wireless Lan is checked if you want to enable WIFI And then click the Scan button until you find your own wireless router ID When the scanning is finished please select your WIFI network and enter the password in Share Key text box Then click Apply The camera will be restarting and the network cable needs to be disconnected A IP Camera Wizard Step 4 Set Wireless Lan The camera is restarting please disconnect tt network ca
6. e If you see scene 2 first skip to page 10 and modify the camera s IP address and then refresh to scene 1 to continue eoc IP Camera Tool scene 1 Anonymous http 192 168 1 239 81 eoc IP Camera Tool scene 2 IP Camera Subnet doesn t match dbclick to change 4 Double click the IP address listed in the search result window Default browser will be opened automatically to display the camera login page 0e 192 168 1 239 81 index1 tm gt x 9 ca t M E See Goud EARS mann Te came EA AFT To view this page you must log in to area il ipcamera_OOE04C8E1613 on 192 168 1 239 81 Ds 5 t Your saswword will be sert unencrypted Name admin Password Remember this password n my keychain Cancel togia IP ADD HTTP 192 168 1 239 81 User admin Pwd lt null gt S N XXXX DDNS http xxxx tenvis info You can find this label on the camera 8 5 Access the camera via browser directly by typing in the camera s IP address Tips IP Camera Web Server will detect the type of your browser and match the correct sign in mode accordingly p QQ Edr _ Format wew Status Application Window Heip 25 6 Fe DB ew Azk emis Q E 092 168 1279 81 rrctes np 2013 Ver 1 7 2 Welcome to Use IP Camera DS Se Bee Ae 1848 amis Q Congratulations You have set up wired LAN view for MAC successfully For security s sake please update the default user name and password
7. eo Yes Yes Record Yes No Alert Record Yes Only in live video page No Alert by E mail or FTP Yes Yes Multiple View Yes No Audio 2 Way No Learn more You can find more information watch demos and learn more about TENVIS IP Camera at www tenvis com Support If you have any problem with the camera settings please visit our forum to search your problem or post thread for help http forum tenvis com Customer Service Time 9 00 18 00 Beijing Time UTC 8 Monday Friday Telephone 0086 0755 89732479 E mail support tenvis com E mail ussupport tenvis com NOTE Certain functions mentioned in this manual may vary according to camera s model For example pan and tilt function are for Pan Tilt enabled cameras only il TENVIS the world in my eyes TENVIS Technology Co Ltd www tenvis com How are we doing Welcome to email our COO via admin tenvis com for any suggestion or complaint Thanks for choosing TENVIS
8. hone IP Camera Internet View Gee PC MAC O ADSL Modem Wired or te Mobile Phone n a nnna gt N h Wireless 3G 4G or WIFI Wireless Router IP Camera 5 J LAN means Local Area Network Chapter 2 Let s get PC view aoka For Windows Wired LAN View 1 Insert the CD or download the software from www tenvis com download 2 Open the CD and use autorun to install Then click Pcamwizara f 3 After installation please double click B Wizard 4 Open the wizard and select the installation mode Wizard Mode is recommended for first time users or non tech users If you select the Advanced Mode please visit www tenvis com download to find the Advanced User Guide SA IP Camera Wizard Select the Setting Mode Giving instructions step by step Recommended for first tme users or non tech users Wizard Mode 5 Please make sure both the IP camera and your computer are connected to a wireless router IP Camera Wrard Step 1 Connect the cable Connect Ethernet Cables as shown in the figure below Router a 5 After cables are conmected the indicators on the Ethernet jack should be ighted as the right top figure the yellow one flashes and the green one keeps on If it s not the case please check 1 Is the power supply of IP camera working 21s the network cable working 3 Is the network cable jack broken 4 Is the network router or switch working Click Next to c
9. l in a real and effective e mail add the recovery of lost passwords 4 Please select Management for the first time of singing in the video surveillance system Then select add to continue _ Video Surveillance System Management Name Camera SN Modify Delete add Managemen IP ADD HTTPv 192 188 1 239 81 User admin Pwd lt null gt Account S N XXX DDNS http hooxx tenvis info Password 6 Select Single Channel to view camera from Internet Video Surveillance System Alarm Record af gt jajy a Flow 0 FPS 0 Countdown 180 R Management Congratulations You have setup Internet view successfully Now you can watch live feed from the camera on your phone anywhere anytime iS Chapter 5 Last but not least FAQ ql Why does my computer or security software say the software is dangerous and itis a virus The wizard will detect device in your network and it seems like a virus Please ignore the warning and continue Why can t the wizard cannot detect the camera Please make sure the network cable is connected and turn off firewall and security software on your computer Why does the wizard say the camera cannot be accessed please choose one key set or manual setting after we have already done One Key Set and Manual Setting Please connect the camera to your router or ADSL router and DO NOT connect it to your PC directly Why does the camera always ask fo
10. ontinue after connecting the IP Camera es 6 Search and select your camera IP Camera Wizard Step 2 Select Camera IP ADD HTTP 192 188 1 239 81 User admin Pwd lt null gt S N _XXXxx p xxxx tenvis info 192 168 2 108 192 168 2 195 195 You can find this label on the camera If your IP camera is not shown in the above ist please check Lis the IP camera connected correctly according to the previous step 2 Does the IP address of your camera confict with other computers or devices in your local network 3 Is your PC running a flrewal thet prevent the software from searching IP cameras d Which numerical order of the camera you are going to set Select the IP camera that you want to configure then click Next Lee we Jj 7 Setthe IP address of the camera If a red arrow appears it means you can get live feed from the camera in your local area network If not please click One Key Set If the red arrow still does not appear please contact us IP Camera Wizard Step 3 Setting IP Address IP Address 192 168 1 239 Port ex Subnet Mask 255 255 255 0 Gateway 192 168 1 2 Please take down wom eeu wetzes AE lt lt the Access URL f One Key Set Manual Set This IP camera is configured correctly You can cick Open button to view the camera from browsers now If you want to continue to configure Wifi and WAN access
11. r please contact your Internet Service Provider or router provider 1 You are not sure about the username or password 2 You are not sure about your router brand 3 You still can t set up successfully If you still have problem with port forwarding please contact us through the support information on Page 19 If succeeded below screen will be displayed If you want to add more cameras please click Next and then Yes Step 7 Completion Open lt a Open lt a Congratulations Your IP camera is configured successfully Please save th information in Web based platform http Jepp tennis info Mobile Phone URL http 3q tenvis info How to access using a mobie phone Help on using Web based platform How to use IP Camera Super Client Help on using mobile App B important pur memo Now go back to web browser Input the internet access URL If you can watch live feed from the camera you have set up Internet view successfully Congratulations Now you can monitor what is happening anywhere anytime For Mac v software from 1 Insert the CD or download the www tenvis com download For MAC OS 2 Click A IP Camera Tool N IP Camera Tool is an application downloaded from the Internet Are you sure you want to open it Safari downloaded this file today at LLF9 apps tenvis com Show Web Page Cancel 3 If you see scene 1 please continu
12. r username and password or it says Incorrect User The camera s default username is admin and please leave password blank If you forget your username or password you can reset the camera to factory settings to get the default username and password How can I reset the camera to factory settings Please press the reset button under or on the camera for about 1 minute until the camera reboots Please make sure the power supply is connected to the camera when you are doing it Why is there no audio and video from the camera Only indoor camera support audio No audio Please sign in Internet Explorer mode for IE No video IE does not support Firefox mode and other web browsers do not support ActiveX mode please login the correct mode for video TENVIS mobile application supports video but does not support audio you could find some 3rd party application support audio for TENVIS IP camera Why is the image blurry Remove the protective film on the lens and rotate the lens of the camera to get a clear image 16 8 Why doesn t the camera pan tilt properly Maybe the camera is stuck Please rotate its head manually to fix it 9 Why does the camera always drop wireless connection Please tighten the antenna of the camera Make sure it is not far away from the router and there is no big barrier between the camera and the router 10 The comparison of different browsers IE Firefox Chrome Safari in all platforms Vid
13. ur camera model isn t included in the list you can choose JPT3815 For LAN view please fulfill the settings below Add Edit IP Camer ues TENVIS EIGE Tenvis Tenvis JPT3815 HTTP Port v i Sas IP ADD HTTP 192 168 1 239 81 B eamin g gt User admin Pwd lt null gt S N XXXX senha None DDNS http oox tenvis info ee You can find this label on the camera Click More Options to invert pan tilt image etc For windows this address is LAN access URL which you can find on page 7 ap LAN access URL For windows this address is Internet access URL which you can find on page 7 Internet access URL http xxxx tenwsinfo IP ADD HTTP 192 168 1 239 81 ee ee admin Pwd lt null gt I admin Pswd a S N aa DDNS http hoox tenvis info More Options You can find this label on the camera Tips The IP address and hostname in the snapshot is just for your reference 1 3 Click test and save it Then Click D m f TENVIS o For Others to watch live video Symbian Windows Phone Blackberry OS and all others 1 Open in your mobile phone browser 2 Register an account with TENVIS video surveillance system if you do not have Video Surveillance System Video Surveillance System 2010 3 Login with your own account 14 Account Application Account Password Confirm Password password protected answer Email Please fil
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