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User`s Manual SL4M™ and T4M™ RFID Smart Label and

1. UPC 1 2 5 C39 User Def Lead Trunc Descenders Selection Compatbl Ratio PDF Dist Dyn Data Always Leading Zero Disable Enable 0 10 Inches Disable Never Trailing Space Enable Disable 0 01 inches to Enable Only With PDF X2 DPD 0 10 inches Modulo 7 CD Vertical Boundary Repeat Form Preparser Storage Adjust Check Opt Select 0 Dots Enable Enable Disable DISK EMC 20 to 20 dots Disable Disable Enable DISK PCB FLASH Notes Factory Default Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu Character Group from page 93 Standard Sets Arabic Sets Cyrillic Sets European Sets Overview Greek Sets ASCII German 0 1 2 Swedish Danish Norwegian Finnish English Dutch French 9 Spanish 10 Italian 11 Turkish 12 CP 437 13 CP 850 14 15 Reserved 16 23 Dwn Overlay 24 31 User Def 3 4 5 6 7 8 ASMO 449 ASMO 449 ASMO 708 ASMO 708 MS DOS CP710 MS DOS CP720 Sakr CP714 Aptec CP715 CP 786 IBM CP864 IBM CP1046 Arabic Lam One Arabic Lam Two Win CP 1256 Farsi 1 Farsi 2 1098 Farsi 1285 Code Page 866 Cyrillic CP 437 Cyrillic 113 Cyrillic 8859 5 ISO 915 Code Page 855 Cyrillic 7 Bit Ukrainian Bulgarian Win CP 1251 Latvian 866 CP 1048 Latin 2 8859 2
2. NOTE For the hardware handshake XON XOFF commands XON Ctrl Q DC1 XOFF Ctrl S DC3 254 D General Information Printronix Customer Support Center IMPORTANT Please have the following information available prior to calling the Printronix Customer Support Center e Model number e Serial number located on the back of the printer e Installed options i e interface and host type if applicable to the problem e Configuration printout See Printing A Configuration on page 150 e Is the problem with a new install or an existing printer e Description of the problem be specific e Good and bad samples that clearly show the problem faxing of these samples may be required Americas 714 368 2686 Europe Middle East and Africa 31 24 6489 410 Asia Pacific 65 6548 4114 China 86 800 999 6836 http www printronix com support aspx Printronix Supplies Department Contact the Printronix Supplies Department for genuine Printronix supplies Americas 800 733 1900 Europe Middle East and Africa 33 1 46 25 19 07 Asia Pacific 65 6548 4116 or 65 6548 4182 China 86 400 886 5598 http www printronix com supplies parts aspx 255 Appendix D Training Available On Printronix Products Corporate Offices Printronix Inc 14600 Myford Road P O Box 19559 Irvine CA 92623 9559 Phone 714 368 2300 Fax 714 368 2600 Printronix Inc Nederland BV P O Box 163 Nieuweweg 283
3. ccccccecceceeeeceeeeeneeeeeeeeeeneeseseeeeeneeeeeeaeeeaas 150 Loading A Saved Configuration cccccceceeeeeeeeeneeseeeeeeeeetenaees 151 Table of Contents 5 Downloading Software eee 153 Loading Flash Memory cccccceeeeeceeeesenneeeeeeennaeeeeesenaeeeeeeeneaeeeeneeaaes 153 Downloading Software With The Firmware Download Utility 154 Downloading Software Through The Parallel Port 155 Downloading Software Through The NIC sesser 156 Downloading Software Through The NIC Using FTP eesse 158 Downloading Software Through The USB Pott neeesser 160 Downloading Software If Flash Contains Only Boot Or GOrrupt Code senate ane ean 161 Using TrueType Fonta screeni E E RA 162 Downloading TrueType Font ccececsceceeeencceeeeesesneeeeeeesneeeeeeeaes 162 Printronix Windows Driver cccceceeeesseeeeeeeeneeeeeteneeeeeeteenneeeeenias 162 PGL Emulation Online c ccccccceeeeeeeeeeeeeeeneeeeeeeeseneeeeeeeeeeeas 163 Download Mode aeina en erai a 163 AD e O E E A AEE T ETAT 166 Labeling Applications cccceeeeceeeeeeeeneeeeeeeneeeeeeeeneaeeeeeenaeeeeeees 166 Select And Print Downloaded TrueType Fonts cccccseeeeseeeeees 167 6 Routine Care And Troubleshooting 169 GIS ENING ss as acre ae NE aE aes eaten wie esses 169 Exterior Cle ning ccccccecccceeeeeeeeeeeneeeeeeaeeeeeeeeseeaeesecaeeseaeeseneeeee 169 Interior Cleaning ia aaa lactate da
4. Non conducting non corrosive NOTE These conditions do not apply to media or ribbon storage Physical Dimensions Inches Weight SL4M T4M unpacked excluding options 12 13H x 11 0W x 18 75D 31 8 Ibs 14 5kg Standard Peel with Liner Rewinder Full Media Rewinder 18 62H x 11 0W x 18 75D 18 62H x 11 0W x 21 50 D 50 0 Ibs 22 7kg 50 0 Ibs 22 7kg Standard Peel without Liner Rewinder 12 13H x 11 0W x 18 75D 33 0 Ibs 15kg Cutter 12 13H x 11 0W x 18 75D Acoustic Noise 33 8 Ibs 15 4kg Under typical operating conditions the noise level generated will not exceed 66 dBa regardless of printhead resolution media ribbon or print speed This is in accordance with ISO 7779 and declared in accordance with ISO 9296 217 Appendix A 218 B Printer Options Options are offered with the printer to enhance its capabilities and to provide a large degree of application flexibility A description of the option complement is given below Field installable options include installation instructions Hardware Options Media Cutter The printer may be ordered with a cutter mechanism installed for cutting tags and label liner or the option can be field installed by the user at a later date Once installed the printer can be configured to automatically cut media after each label or after a specified number of labels is printed NOTE The Cutter o
5. 47 Chapter 2 Running Media Profile NOTE The amount of media sampled during Auto Calibrate is based on the length of a label and transitions detected without error between a label and its label length indicators 8 Press the Il Pause key until OFFLINE displays 9 Press the Oo Feed key several times Each time you press Feed the media advances one label length and stops NOTE After a form feed the position of the leading edge of the next label depends on the type of Media Handling mode selected under the MEDIA SETUP menu Tear Off Strip Media Handling will position the label edge at the tear bar while Continuous will position the label edge under the printhead 10 Press the Il Pause key until ONLINE displays NOTE When changing to Online mode if the operator has changed menu items but not saved the changes in a configuration the operator will be prompted to save the changes 11 Once the correct Top Of Form TOF sensing is confirmed you will need to save it to the desired configuration menu before powering off the printer See Saving A Configuration on page 145 Running Media Profile 48 The Media Profile printout shows the relationship of the Paper Out Threshold and the Gap Mark Threshold values illustrates if and when each label length indicator is detected and shows the difference between the label length indicators and the label The profile printout see Figure 1 on page 49 helps yo
6. Insert the printer emulation software CD into your computer s CD drive Select the emulation set you want to download into the printer The filename is a six digit number plus exe For example 123456 exe This is the file you will download into the printer Copy the file to the download directory you created in step 7 Start a command prompt session The Start Menu icon is usually labeled Command Prompt or MS DOS Prompt At the command prompt type c lt Enter gt cd download lt Enter gt Enter the following command filename exe pb lt Enter gt where filename exe is the file name you noted in step 8 This command decompresses the file on the hard drive and copies it as a binary file into the flash memory on the printer controller board After the software successfully loads into flash memory the printer will reset itself NOTE For SL4M printers the RFID reader firmware will not upgrade using this download method If the RFID reader needs to be upgraded repeat the download process using one of the methods described earlier after completing the three key download 161 Chapter 5 Using TrueType Fonts Using TrueType Fonts TrueType fonts allow you to customize the look of your forms and labels You are able to download TrueType fonts purchased from various sources into your printer The fonts are available for purchase on websites such as www fonts com and www myfonts com The following sections discus
7. Media Path Media Q Guide N gt SS ee ese ll Alternate Media Guide Roller Media Take Up Core Frame Shere Sensor Thumbscrew z Alternate Rewind Path Thumbscrew NOTE The wind direction lever Rewinder Full not shown is located behind Sensor the thumbscrew Figure 18 Media Rewind Path 3 Loosen the thumbscrew pull it outward position the wind direction lever in the desired location and tighten the thumbscrew See Figure 18 NOTE Wind direction lever in lower position clockwise rotation Wind direction lever in upper position counterclockwise rotation 241 Appendix B Using The Full Media Rewinder With 3 Inch Diameter Core Adapters Rewinder Flange Figure 19 Securing Media on the Media Take Up Core 4 Wrap the leading edge of the media around the media take up core See Figure 19 Slide the media flush against the left edge of the rewinder flange Tape the leading edge of the media onto the media take up core Manually rotate the media take up core one full revolution until the media is taut See Figure 20 Figure 20 Tightening the Media on the Media Take Up Core 242 Rewinder Full Sensor Setup Media Take Up Core Thumbscrew Rewinder Media Retainer Figure 21 Installing the End Plate 8 Install the media retainer onto the rewinder as shown in Figure 21 until it is flush against the media take up core 9
8. NOTE When Clip Page Disable the correct Label Length value must be entered If the value is too long the printer will ignore the actual gap or mark it needs to detect When using Gap sensing the Label Length value is equal to the physical length of a die cut or removable label When using Mark sensing the Label Length value is the physical distance from the leading edge of one black mark to the leading edge of the next black mark Fault Reprint This option determines how the printer handles data that was printing when an error occurred e Disable factory default The printer will not reprint the label that was printing when the error condition occurred e Enable The printer reprints the label that was printing when the error condition occurred NOTE When Fault Reprint is set to Enable and a RIBBON OUT condition occurs some labels may not reprint This depends on the label length print speed selected and the additional time it takes to detect this condition Be sure to verify that all labels were reprinted after a RIBBON OUT condition by using the Ribbon Low indicator as described on page 81 MEDIA SETUP Submenus Ribbon Low When enabled and the ribbon remaining on the supply spindle is less than 1 8 full the Attention indicator will flash and Ribbon Low displays on the last line of the LCD A Ribbon Low warning will not prevent printing The options are Disable factory default and Enable The Ribbon Low sub
9. Poll Character This option is for the Series1 protocol Whenever the printer receives this character it sends a response to the host indicating the current state of the printer see Series1 protocol The range is 00 FF Hex and the factory default is 00 Hex Poll Response This option is for the Series1 protocol After receiving a poll character the printer will wait the poll response time in milliseconds before sending the response The range is 0 30 ms and the factory default is 0 ms Idle Response This option is for the Series1 protocol e Disable factory default e Enable The printer sends a response character every two seconds while the number of valid bytes in the buffer is less than 75 percent of the buffer size INTERFACES Submenus e One Char Enquiry The One Char Enquiry mode uses the Poll Character to detect a request from the host and sends a response back to the host This option also allows you to turn on and off this feature Table 10 One Char Enquiry Response Characters Printer State Response hex Online and Buffer Not Full 22 Online and Buffer Full 23 Offline and Buffer Not Full 20 Offline and Buffer Full 21 The Poll Character is removed from the data stream If the Data Protocol is set to ETX ACK ACK NAK or Series1 One Char Enquiry is automatically disabled The options are Disable factory default and Enable e Printer Status e Disable factory default Printer st
10. e MAC Address This item is the Manufacturer s Assigned Number and is unique for each NIC It is read only e IP Assignment e DHCP You can enable disable the DHCP protocol using this option but consult your administrator for the appropriate setting The options are Enable factory default and Disable NOTE When changing the DHCP the printer resets the NIC when the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC 121 Chapter 122 4 INTERFACES Menu BootP You can enable or disable the BootP protocol using this option but consult your administration for the appropriate setting The options are Enable factory default and Disable NOTE When changing the BootP option the printer resets the NIC when the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC NetBIOS Protocol e Enable factory default The NIC will respond to the NetBIOS protocol e Disable The NIC does not recognize the NetBIOS protocol ASCII Data Port This option allows you to set the port number for ASCII print jobs The data port number needs to match your host system setting The range is 0 65535 and the factory default is 9100 Keep Alive Timer This is the time that the Keep Alive Timer will r
11. e Offline Process e Disable factory default When set to disable the printer does not process parallel network data while offline e Enable When set to enable the printer continues to process but not print the current network parallel job while the printer is offline until the printer s buffer is full WLAN SETTING e IP Address This item allows you to set the IP Address for the TCP IP protocol in four three digit segments SEG1 through SEG4 If the IP Address is assigned by Bootp ARP or DHCP it is dynamic and read only The defaults for the SEG1 through SEG4 are 000 000 000 and 000 After specifying an IP address you are prompted to Press to Save amp Exit Press X to Exit Press to Edit NOTE When changing the IP Address the printer resets the Network Interface Card NIC when the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC e Subnet Mask This item allows you to set the Subnet Mask for the TCP IP protocol in four three digit segments SEG1 through SEGA If the Subnet Mask is assigned by Bootp Arp or DHCP it is dynamic and read only The defaults for the SEG1 through SEG4 are 000 000 000 and 000 After specifying a Subnet Mask you are prompted to Press to Save amp Exit Press XX to Exit Press to Edit NOTE When changing the Subnet Mask the printer resets the NIC whe
12. 16 17 While the file is copied into memory the printer LCD informs you of the load process and status When the new software has successfully loaded into flash memory and the printer has reset itself set the printer power switch to O Off Remove the CD from the host computer and store it with the printer If required reconnect the data input cable s to the printer Set the printer power switch to On Using the configuration printout s you made in step 1 on page 156 restore the printer configurations 157 Chapter 5 Downloading Software Through The NIC Using FTP Downloading Software Through The NIC Using FTP IMPORTANT 158 To load software through the NIC you need the IP Address of the printer and the flash memory must contain basic printer code If the flash memory was replaced or if a download was interrupted e g by a power outage you must load software through the parallel port See Downloading Software If Flash Contains Only Boot Or Corrupt Code on page 161 E G UND TEA 11 12 13 14 Make a configuration printout of all saved configurations See page 150 Set the printer power switch to O Off Connect the ethernet cable to the printer interface On the printer control panel press and hold down the and amp lt keys Without releasing the keys power the printer on When you see DECOMPRESSING PROGRAM on the on the LCD release the keys Wait until you see
13. 171 Chapter 6 172 WARNING CAUTION Cleaning Rotate the deck lock lever counterclockwise to open the pivoting deck and remove any media and ribbon if loaded to gain access to the printhead heating elements area Gently rub a cotton swab with Isopropyl alcohol across the printhead heating elements light brown area Allow the printhead to dry for one minute before reloading the media and ribbon Clean the platen roller Clean the media sensors with a soft cloth Cutter Option Cleaning The cutter requires only periodic cleaning Keep your fingers away from the cutter blade It is sharp Perform the following procedure whenever too much dust or debris is visible 1 2 Set the printer power switch to O Off Rotate the deck lock lever fully counterclockwise until the pivoting deck swings upward Open the cutter cover by sliding the cutter cover release lever to the right Use a cloth with a light amount of WD 40 oil to clean adhesive from the cutter guides Adhesive oil must be cleaned from the guides with a dry cloth to prevent dust attraction Loosen the thumbscrew on the right side of the front panel and swing it open Use a vacuum or can of compressed air with a nozzle around the area of the cutter blade to remove any dust or debris Use a cloth with a light amount of WD 40 oil to clean adhesive from the cutter blade Adhesive oil must be cleaned from the blade and guides with a dry cloth to prev
14. Code Page 852 Mazovia Kamenicky Roman 8 PC 437 Slavic Slavic 1250 Code Page 865 Code Page 860 Latin 1 8859 1 Latin 5 8859 9 Latin 9 8859 15 DEC 256 Greek ELOT 928 Greek Greek 3 ABY Greek ABG Greek ELOT 927 Greek Greek 851 Greek 437 Greek 8859 7 Win CP 1253 Greek 813 EURO Greek 869 EURO Polish POL1 Win CP 1250 Win CP 1252 Win CP 1257 CP 858 EURO Lith CP 773 Serbo Croatic 1 Serbo Croatic 2 CP 774 CP 775 ISO 8859 4 Hebrew Sets Turkish Sets UTE 8 Hebrew Old Data Gen Turk Hebrew New DEC Turkish Hebrew DEC IBM Turkish Latin 1 Hebrew Siemens Turkish Notes Win CP 1255 PTT Turkish x IBC Turkish Factory Default Bull Turkish 1 UTF 8 can be used with any font to access all of the AS400 Turkish characters available in that font For a font with the full Unisys Turkish Unicode set the Andal font is available for purchase NCR Turkish see page 221 PST Turkish UNIS 1 Turkish Code Page 853 INFO Turkish Win CP 1254 Code Page 857 Azeri To access the desired basic character set use the Left and Right keys To select the set press the J key After you have selected the basic set access the subset selection menu by pressing the Down key Once in the subset menu access the desired subset by pressing the Left and Right keys and select it by pressing the key 95 Chapter 96 4 EMULATION MENU EMULATION Submenus Select This function allo
15. Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E06 NOT ALIGNED See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E07 ILLEGAL INS See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility 195 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages DRAM Cycle Power memory available for a printer function Displayed Message Cae Explanation Solution E08 FLOATINGPNT Yes An illegal or 1 Cycle Power Run the See User Manual unsupported instruction print job again If the was attempted in the message appears load application program the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and send it to yo
16. Infra Red scannable permanent acrylic adhesive 7 mil paper tagstock Compliance shipping general warehouse address AIAG LOGMARS product ID Infra red scannability for overnight shipping and grocery environments Economical ticket and tag stock for general retail and industrial use Media 410 Direct Thermal Media 510 Thermal Transfer Media 520 Thermal Transfer 3 3 mil film permanent acrylic adhesive 4 0 mil white polyolefin permanent acrylic adhesive Smudge proof white polyolefin permanent acrylic adhesive Excellent moisture resistance and tear strength for applications such as baggage tags etc Durable satin finish for chemical pails and drums and general outdoor and industrial use Outdoor exposures especially chemical drums etc provides a markable soundproof topcoat Media 580T Thermal Transfer 8 5 mil smudge proof poly tagstock Outdoor nursery lumberyard and industrial environment hangtag and insert tag Media 700 s Thermal Transfer 2 0 mil polyester labelstock white bright amp matte chrome UL CSA compliant nameplate labels harsh environment and laboratory labels Besides the standard roll label configuration Genuine Printronix labels are also available in fanfold configurations 251 Appendix B Supplies Ribbon And Media Usage Synthetic Label 8600 Better abrasion resistance than wax More expensive than wax Good aestheti
17. NOTE When the rewinder full sensor detects a roll full condition the rewinder beeps and the message REWINDER FULL Remove Roll displays 3 Close the side cover and media cover Remove Printed Media from the Rewinder 1 Open the media cover and side cover 2 Press the Oo Feed key to advance the last printed label past the printhead and tear the liner from behind the last printed label 3 Manually rewind the remaining printed labels onto the rewinder by turning the rewinder 4 Pull the media rewinder clip along with the printed labels off the rewinder 5 Remove the printed labels from the media rewinder clip Set the printed labels aside Insert the media rewinder clip into the rewinder Close the side cover and media cover 238 Configure The Printer Menu Using The Full Media Rewinder With 3 Inch Diameter Core Adapters Using the full media rewinder with 3 inch diameter core adapters allows you to automatically rewind printed labels onto a 3 inch diameter media take up core after they have been printed Configure The Printer Menu 1 Set Media Handling to Rewind in the MEDIA SETUP menu See Configuring The Printer on page 61 for more information 2 Calibrate the printer see Running Auto Calibrate on page 47 Install The Core Adapters And Media Take Up Core A Rewinder Flange Rewinder Inside Core Adapter Figure 15 Installing the Inside Core Adapter
18. To configure the printer 1 Press the key to enter the printer menu system Eight menu icons display on the LCD The MEDIA SETUP icon is selected highlighted 2 You can move through configuration main menus in two ways e Press the right key to move right or the left key to move left e Press the down key to move down or the up key to move up between menu icons displayed within each column 61 Chapter 4 Overview NOTE In menus with numeric ranges of more than 50 numbers hold down the right or left key for more than 2 seconds to move through the range in increments of 5 To move in increments of 1 again release your hold on the right or left key Step Press LCD Notes 1 i 1 OFFLINE DOWN Key lt THE KEY IS Unieens te ENTER key to allow you to UNLOCKED make configuration changes 3 MEDIA SETUP Enters the printer menus 4 wil MEDIA SETUP Enters the MEDIA Print Intensity SETUP Menu 3 5 DOWN Key UNTIL Print Mode Print Mode is Transfer selected 6 LEFT Key or Print Mode Cycles through the RIGHT Key Direct choices 7 gl Print Mode Selects the Direct Direct transfer mode 8 MEDIA SETUP In Menu mode this x lt key moves up to the previous higher level menu 62 Figure 2 Moving within the Configuration Menu IMPORTANT Selecting A Menu Option Selecting A Menu Option To select an option you need to press the key By default however th
19. WAITING FOR DOWNLOAD on the LCD before proceeding This can take about a minute to appear depending on the emulations and interfaces installed in the printer Using Windows Explorer create a directory named download at the root level of your C hard drive C download Insert the printer emulation software CD into your computer s CD drive Select the emulation set you want to download into the printer The filename is a six digit number plus exe For example 123456 exe This file contains the file you will download into the printer Copy the file to the download directory you created in step 6 Start a command prompt session in Windows The Start Menu icon is usually labeled Command Prompt or MS DOS Prompt At the command prompt type c lt Enter gt cd download lt Enter gt Extract the download file by typing the filename of the exe file Example For 123456 exe the extracted file will be the same name as the exe file but with a prg extension 123456 prg is the file you will download into the printer Start the FTP file transfer protocol program by typing ftp xxx xxx xxx xxx lt Enter gt where xxx xxx xxx xxx is the IP Address of the printer Log in to the printer by typing root lt Enter gt You are given a password prompt NOTE The default is no password If the FTP program requires a password 15 contact the system administrator At the password prompt press lt Enter gt 16 Once
20. B23 ERROR DECOMPRESS CKSUM 188 BAD VFU CHANNEL 188 Batch Counter option 114 Bold Chars option 113 Bot Line Display option 115 Boundary Check option 103 Byte Mode IEEE 1284 interface 56 C C39 Compatbl option 102 Cable length Centronics 54 RS 232 59 Cal in Peel Mode option 88 CALIBRATION FAIL 188 Cancel Key 37 Cancel Key option 108 CANNOT CALIBRATE Disable Peel Off 188 CARTRIDGE REMOVED Check Cartridge 188 Centronics 54 interface signals 55 pin assignments 54 Centronics option 129 Change Printer Settings 64 Cleaning cutter option 172 exterior 169 general 169 interior 169 media sensor 170 platen roller 170 printhead 170 Clear Error Log option 144 CLEARING PROGRAM FROM FLASH 208 Clip Page option 79 271 Communication IEEE 1284 parallel bidirectional 56 Compatibility Mode IEEE 1284 interface 56 Compatibility option 109 CONFIGURATION menu 139 submenu 140 Configuration auto save 146 loading saved 151 modify saved 149 printing 150 save 145 specify power up 148 Configuration Menu move within 61 overview 65 Configure Printer 61 Control Panel 36 Cancel key 37 Down key 38 Download Combo key 39 Enter key 37 fault indicator 39 Feed key 37 Left key 39 liquid crystal display LCD 36 Menu key 37 Menu Unlock combo key 39 online indicator 39 Pause key 36 Right key 38 Soft Reset combo key 39 Up key 38 Control Print Qualit
21. Italian 1 to 1000 CR CR LF LF CR LF 2 Swedish 11 Turkish 3 Danish 12 CP 437 4 Norwegian 13 CP 850 5 Finnish 14 15 Reserved 6 English 16 23 Dwn Overlay 7 Dutch 24 31 User Def 8 French Autowrap Auto Slash 0 Select SFCC Host Form Var Form m Uppercase M ml ial Length m Adjust Disable Disable Disable 126 Enable 00 0 inches Enable Enable Enable 1 255 Var Length 00 1 inches to Var Dynamic Len 03 0 inches Disable Var Form Optimized PI Slew CR Edit Skip Ignore Text Type 4 Ratio Range 4 HH Cmd Prefix Add Nothing Disable 16 Disable Enable Disable Ada 0 Enable 15 Enable Disable Enable Add X Power on Ext Execute AI 00 Spaces Select SO Ignore Select Char IGP PGL Copy Char Mode Enable Disable Disable 14 Disable o Disable Enable Enable 0 to 255 Enable 0 to 255 _ Do FF IGP100 Expanded Scalable Forms PGL at TOF Compatbl Font Size Handling Normal Enable Disable Scalable Normal Disable LP Menu Disable Enable Block Block Auto Reject PGL Menu Alt Block 1 Auto TOF Notes ee Italicized items are available only when Admin User is set to Factory Default Enable in the PRINTER SETUP menu Chapter 4 94 PGL SETUP continued from page 93 EMULATION MENU
22. Tighten the thumbscrew 10 Rotate the deck lock lever clockwise to close the pivoting deck 11 Press the Q Feed key to advance the media to the next TOF Top of Form position 12 Press the Il Pause key until ONLINE displays 13 Close the side cover and media cover IMPORTANT The rewinder supports a maximum diameter of 8 inches of printed labels including 3 inch media take up core diameter Exceeding this diameter can cause printed labels to rub on the bottom pan Rewinder Full Sensor Setup 1 Open the side cover and media cover 2 Position the rewinder full sensor in the lower position and tighten the sensor thumbscrew See Figure 18 on page 241 NOTE When the rewinder full sensor detects a roll full condition the rewinder beeps and the message REWINDER FULL Remove Roll displays 3 Close the side cover and media cover 243 Appendix B Using The Standard Peel With Liner Rewinder Option Media Roll pgwidi0 Figure 22 Removing the Media Roll Remove Printed Media from the Rewinder 1 Open the media cover and side cover 2 Press the Oo Feed key to advance the last printed label past the printhead and tear the liner from behind the last printed label 3 Manually rewind the remaining printed labels onto the media roll by turning the media retainer refer to Figure 21 on page 243 Loosen the thumbscrew and remove the media retainer 5 Remove the media roll from the rewinder as shown in Fig
23. When requested to load an item make sure to place the item in a position where the media sensor can detect the item For example when requested to LOAD MARK place the Mark Black TOF Line at the media sensor 50 12 During the last step of Run Manual Cal the printer advances the media and attempts to detect the label length indicators and stop at the Top of Form position The Sensed Distance value will then display for one second The calibrate is successful when the Sensed Distance value correctly matches that of the installed media If CALIBRATION FAIL See Manual displays run a manual calibrate again NOTE The amount of media sampled during manual calibration is based on the length of a label and the transitions detected without error between a label and its label length indicators 13 Press the Il Pause key until OFFLINE displays 14 Press the Feed key several times Each time you presss O the media advances one label length and stops NOTE After a form feed the position of the leading edge of the next label depends on the type of Media Handling mode selected under the MEDIA SETUP menu Tear Off Strip Media Handling positions the label edge at the tear bar while Continuous positions the label edge under the printhead 15 Once the correct values are confirmed save them to the desired configuration menu before powering off the printer See Saving A Configuration on page 145 51 Chapter 2
24. advances media to the tear bar position When Media Handling is set to Peel Off Label Wait Time specifies the number of seconds the printer will wait after a label is removed from the peel bar before starting to print the next label The range is 0 1 to 60 0 seconds and the factory default is 0 1 second Label Missing If enabled causes the Label Taken Sensor to first check for the presence of a printed label at the tear bar for Peel Off and Tear Off Media Handling Modes only e Fault Disable factory default The printer does not generate a fault condition if a missing label is encountered The printer will continue printing the next label e Fault Enable The printer generates a fault condition if a missing label is encountered Clip Page This option determines how the printer handles images that are too large for one physical page length when using gap or black mark media e Enable factory default When the user selected page length is greater than the physical page length the printer clips the excess data to fit the physical page The excess data is lost The media sensor constantly looks for the gap notch hole or black mark and when detected uses it as the Top of Form position for the next label and clips any remaining data from the label being printed 79 Chapter 80 4 MEDIA SETUP Menu e Disable When the user selected page length logical length is greater than the physical page length dictated by th
25. e g arial ttf 4 Convert the TrueType font file ttf to a downloadable format dwn with the following command addtthdr filename without extension Example addtthdr arial This creates the file arial dwn 5 Put the printer in download mode and send the downloadable font file e g arial dwn to the printer through the appropriate I O port of the printer To put the printer in download mode see Download TrueType Fonts Via The Parallel or Serial Port on page 164 and Download TrueType Fonts Via The Ethernet Using FTP on page 166 163 Chapter 164 5 Downloading TrueType Fonts Header For EMC Flash 1 Start a Command prompt window 2 Copy cnvi2fls exe and addttemc bat from your startup CD to your working directory 3 In your working directory include the TrueType font file in ttf format e g arial ttf 4 Convert the TrueType font file ttf to a downloadable format dwn with the following command addttemc filename without extension Example addttemc arial This creates the file arial dwn 5 Put the printer in download mode and send the downloadable font file e g arial dwn to the printer through the appropriate I O port of the printer To put the printer in download mode see Download TrueType Fonts Via The Parallel or Serial Port below and Download TrueType Fonts Via The Ethernet Using FTP on page 166 If the font is too large to downloading using these methods then put th
26. month day hour minute and second values It continues to operate when the printer is off e RFID Encoder The RFID Radio Frequency Identification encoder reads and writes information to smart labels with embedded RFID tags e Standard Peel with Liner Rewinder In label peel off mode peels off labels one at a time before printing the next label and rewinds the liner into a discardable roll Standard Peel without Liner Rewinder The Peel Off mode peels labels while discarding the dispensed liner in front of the printer For more information about printer options see Appendix B on page 219 13 Chapter 1 Thermal Printer Technology Thermal Printer Technology Quiet and fast with excellent print quality your multifunction thermal printer uses an inline thermal printhead The thermal printer operates differently from a line matrix or laser printer because the thermal printer uses a printhead with heating elements and special paper or ribbon The Printing Process The thermal printhead allows two modes of operation e Direct Thermal During direct thermal printing the thermal printhead selectively heats small rectangular thermal dots When these contact the coated thermal paper the dyes and developers in the coating react to the heat and develop an image This mode of printing is generally used for short term labeling applications e Thermal Transfer During thermal transfer printing the heated thermal dots c
27. reporting for RFID to eight custom printer tests monitor and record encoder if installed configurations printer performance Press to select the next main menu Press the Up or Down keys to move within each main menu 65 Chapter 4 Main Menu Main Menu MEDIA SENSOR EMULATION PRINTER SETUP SETUP SETUP page 68 page 83 page 90 page 105 Print Intensity Gap Mark Sensor Select PAA Status Print Speed Run Auto Cal Emulation Setup Power Saver Time Print Mode Run Profile xxx Diagnostics Pwr Save Control Media Handling Sensed Distance Display Language Adv Continuous Gap Mark Thresh Alarm Tear Off Adjust Paper Out Thresh Power up State Label Length Run Manual Cal PTX Setup Parse Label Width Pwr up Action Ptx Setup SFCC Ver Image Shift Head Auto Cal PJL Control Hor Image Shift Online Auto Cal Cancel Key Orientation Gap Windowing Ret Status Port Auto Map Select Gap Length Compatibility Auto Label Width Cal in Peel Mode Del Char frm Fls Num Auto Labels Min Calib Delta Ld char from Fls Slew Speed Ctrl Use Label Length Save Char to Fls Slew Speed 3 Threshhold Range Del Char frm RAM Print Direction Mark TOF Detect Ld Char at PwrUp Label Wait Time Del Set frm Fls Label Missing Ld Set from Fls Clip Page Save Set to Fls Fault Reprint Del Set from RAM Ribbon Low Ld Set at PwrUp Units Main FFS Set Label Length EMC FFS TOF Detect Fault Optimize amp Reboot Ticket Save Mode Print File List
28. 147 Chapter 4 Specifying A Power Up Configuration Specifying A Power Up Configuration You can specify any one of the nine configurations 1 8 or Factory as the power up configuration 1 Press the key to enter the menu configuration 2 Press the Right key until the following displays PRINTER SETUP 3 Press the key to enter the PRINTER SETUP menu 4 Press the Up key until the following option is selected PRINTER SETUP Admin User Press the key to enter the Admin User submenu a 6 Press the Right key until the following displays Admin User Enable 7 Press the key to select Enable An asterisk appears after Enable Setting Admin User to Enable allows the user to see hidden submenus 8 Press the key go to the main menu 9 Press the Right key until the following displays CONFIGURATION 10 Press the key to enter the CONFIGURATION menu 11 Press the Down key until the following message displays Power Up Config Factory 12 Press the Left or Right keys to cycle through the options 1 8 and Factory When the desired number displays press the key to select it The following message displays Power Up Config x 148 NOTE If the configuration number has not been saved previously the following error message displays CONFIG DOES NOT EXIST Save First If this error message displa
29. 1995 all U S Government End Users acquire Covered Code with only those rights set forth herein 7 Miscellaneous This Agreement represents the complete agreement concerning subject matter hereof If any provision of this Agreement is held to be unenforceable This Agreement shall be governed by California law provisions except to the extent applicable law if any provides otherwise excluding its conflict of law provisions Limited Software Product Warranty 8 Red Hat Statement With Regards to eCos Software Part of the software embedded in this product is eCos Embedded Configurable Operating System a trademark of Red Hat Portions created by Red Hat are Copyright C 1998 1999 2000 Red Hat Inc http www redhat com All Rights Reserved THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY RED HAT AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OR SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBLITY
30. 4 labels for a printer with a physical width of 8 The user now wants to use this file with a printer that has a 4 physical width Solution The user sets Auto Label Width to 4 the width of the label configures the Num Auto Labels to 2 and enables the Auto Label Mapping feature Printer Operation The printer will print the first leftmost 4 label first Once the first label has been completed the printer will print the second 4 label These labels will appear vertically adjacent on the form Thermal Printer Output Line Matrix Printer Output Label 1 Label 1 Label 2 Label 2 lt Wide Web Width gt Narrow Web Width 75 Chapter 4 MEDIA SETUP Menu Example 2 Uneven Number Case Problem A file has been constructed with three horizontally adjacent 2 labels The user now desires to use this file with a printer that has a 4 physical width Solution 1 The user sets Auto Label Width to 4 the width of two labels configures the Num Auto Labels to 2 and enables the Auto Label Mapping feature Printer Operation for Solution 1 The printer will print the first two labels at the same time These first two labels will be horizontally adjacent Once these labels have been completed the printer will print the remaining 2 labels along with a blank 2 label File Contents Pr
31. 52 3 Standard Interfaces Overview This chapter describes the host interfaces provided with the printer The printer interface is the point where the data line from the host computer plugs into the printer The interface processes all communications signals and data to and from the host computer Plus with the Auto Switching feature you can configure the printer to accept several interfaces at the same time In addition to descriptions for the multi line interfaces this chapter also provides instructions for configuration of terminating resistors for the parallel and serial interfaces Auto Switching This feature gives the printer the ability to handle multiple data streams sequentially With Auto Switching the printer can service hosts attached to the serial parallel USB or Ethernet as if they were the only interface connected For example if the host computer sends one print job to the RS 232 serial port and a separate print job to the IEEE 1284 parallel port the printer s Auto Switching will handle both jobs in the order they were received without the user having to reconfigure the selected interface between jobs Standard Host Interfaces e Parallel configurable to Centronics and IEEE 1284 parallel bidirectional port e RS 232 Serial Port e USB 2 0 Universal Serial Bus Optional Host Interfaces e Ethernet 10 100Base T e Wireless NIC 53 Chapter 3 Parallel Interface Parallel Interface Centronic
32. 8 internally indicates PI line status To use the PI line disable data bit 8 and enable the Host PI configuration option under the PI Ignored option NOTE Data bit 8 is interpreted as either data bit 8 or PI signal but never both When enabled as data bit 8 data bit 8 has priority over the PI signal and all data above hex 7F is used to access character data and not to interpret PI line data 129 Chapter 130 4 INTERFACES Menu Conversely when data bit 8 is disabled and the PI signal is used data bit 8 of the data is reserved for use as the PI function and you cannot access characters in the hex 80 FF range Therefore to access characters in the hex 80 FF range data bit 8 must be enabled PI Ignored The PI Paper Instruction signal is used to control vertical paper motion e Enable factory default Ignores the PI signal and treats the data as characters or control codes e Disable Causes the printer to interpret the eight data lines as VFU commands when the PI signal is true Data Polarity The Data Polarity parameter must be set to match the data polarity of your host computer e Standard factory default Does not expect the host computer to invert the data Inverted Expects the data received on the data lines from the host computer to be inverted Ones become zeros and vice versa Resp Polarity The Response Polarity parameter must be set to match the response polarity of your host computer
33. Accessories Plastic Bag Lifting Strap 2 CP Printer Shipping Container Chapter 2 Installation 1 Place the shipping container upright on a flat level surface 2 Open the box and remove the first layer of packing material along with any lose items Remove the accessories box and set it aside 4 Pull the printer out of the shipping container by using the two plastic straps as handles Remove the bands and plastic bag Check that all components on the packing list are included Installation The following sections will guide you through the printer installation process 1 Place the printer on a flat level surface that allows easy access to all sides of the printer CAUTION Never operate the printer on its side or upside down 2 Set the printer power switch to O Off WARNING _ Failure to properly ground the printer may result in electric shock to the operator In compliance with international safety standards this printer has been equipped with a three pronged power cord When inserted in a correctly wired power outlet the ground conductor will ensure that the printer chassis is at ground earth potential Do not use adapter plugs or remove the grounding prong from the cable plug If an extension cord is required ensure that a three wire cable with a properly grounded plug is used 3 Attach the AC power cord to the AC power receptacle in the back of the printer 4 Attach the AC power cord to a groun
34. Appendix B Saving The Printer s Configuration To The QCMC While the printer is saving its QCMC settings to the EMC the following message will display Do not interrupt the process DO NOT PWR OFF Saving Setup To QCMC NN xX Upon successful completion of saving a flash image to the QCMC the printer will display a message indicating the operation is complete The printer will then reboot into normal operation Save Complete Printer Will Now Reboot If there is not enough space on the EMC to save the entire flash image you will be prompted with the following message NOT ENOUGH SPACE ON EMC Delete EMC File And Optimize This is a fatal error and requires user intervention Cycle power on the printer when prompted to save the QCMC select lt CANCEL gt to skip The printer will boot online and allow access to the EMC file menus located under the Printer Control menu Admin User must be set to Enable to see the EMC menus see step b on page 231 Delete unnecessary EMC files then try the QCMC Save operation again 226 Copying The QCMC Snapshot Image to a Second Printer Always power off the printer before removing or inserting the QOMC Place the QCMC into the second printer s memory slot Upon power up the printer software detects the presence of a QCMC and a check of the QCMC will be performed to determine if there is already a saved flash image from this QCMC on the prin
35. DGL Datamax MGL Monarch and IEGL IER Si ge interpreters are powerful integration tools that allow the SL T5R to function in virtually all legacy ZPL TEC IPL SATO DPL MPCL II and IER application environments without requiring modification to host data stream Chapter 1 The SL4M T4M Thermal Printer e Fanfold media handling High Resolution Printhead 203 dpi or 305 dpi for sharp graphics and text e Media capacity Eight inch diameter roll media on three inch core 203mm diameter on 76 2mm diameter core e Media sensing Horizontal positioning for gap notch hole or black mark sensing e Print speeds Up to 10 ips both 203 and 305 dpi e Printheads Snap in interchangeable 203 dpi and 305 dpi e Printing On demand single label and batch label e Resident Fonts Letter Gothic Bold 93779 Courier Bold 93952 CG Triumvirate Bold Condensed 92250 OCR A 90993 OCR B 91409 CG Triumverate 92244 CG Triumverate Bold 92248 and CG Times 92500 e Ribbon capacity 450m on one inch core 4 5 um ribbon thickness e Standard Interfaces e Serial RS 232 e USB 2 0 Universal Serial Bus e Parallel Centronics compatible parallel IEEE 1284 compliant parallel Thermal Transfer and Direct Thermal Printing e Ventless System for operation in environments with airborne particulate matter without compromising performance Optional Features e Expanded Memory Cartridge
36. Disable Prints the best results and will not log errors Print Prints the labels with best results and prints the errors ona separate label Debug Port Prints the label and sends the errors to the Debug port Emulation Setup Options for setting up the emulations The options are PGL Setup ZGL Setup TGL Setup STGL Setup IGL Setup DGL Setup MGL Setup and IEGL Setup Refer to the appropriate Programmer s Reference Manual EMULATION Submenus PGL Setup Submenus NOTE The submenu descriptions do not include ZGL TGL IGL STGL DGL MGL and IEGL emulations Character Group and Character Sets This menu item selects the character set used by the printer See page 95 for the available character sets Select LPI This is the number of lines to be printed per inch For example at 6 Ipi there is 1 6 inch from the top of one print line to the top of the next print line The options are 1 to 1000 LPI The factory default is 6 0 LPI Define CR Code This option controls the action of the printer when it receives a Carriage Return code 0D hex from the host computer If this feature is enabled each time the printer receives a carriage return it inserts an additional Line Feed code 0A hex into the data stream Do not use this feature if the host computer sends line feeds to the printer e CR CR factory default Does not insert an extra line feed after each carriage return e CR CR LF Inserts an extra line feed after ea
37. EMC The expanded memory cartridge EMC is a user installable option The EMC can be ordered in any of these configurations as a factory option kit or as a field upgrade kit e Expanded Memory 32MB Expanded Memory Cartridge that provides additional Flash memory for forms logos and fonts see Optional Expanded Memory Cartridge on page 215 e Asian TrueType Fonts Separate cartridges containing fonts for Simplified Chinese Korean or Japanese allows PGL or ZGL to print complex Double Byte Character Set DBCS characters see DBCS Character Sets and Fonts on page 221 e Andal TrueType Fonts Separate cartridges containing Andal TrueType fonts allowing PGL or ZGL to print characters for virtually every language used in the world today including simplified and traditional Chinese Japanese and Korean see Andal Fonts on page 221 Optional Features e Printer Job Language PUJL status read back between the printer and the host computer This option is available with or without expanded memory see Printer Job Language PJL on page 222 e Quick Change Memory Cartridge QCMC This cartridge option provides an easy way to copy a printer s firmware and configuration settings from one printer to another A snapshot image of the source printer is stored on the QCMC and a simple interface is provided to copy that image to a target printer Once the image has been copied to the target pr
38. ETX thereby acknowledging it has received the entire block of data e ACK NAK ACK means acknowledge the device acknowledges it has accepted a transmission NAK means negative acknowledge the device did not receive the transmission e Series1 1 Char The printer controls the flow of communication from the host by turning the transmission on and off using response characters sent to the host If the number of valid bytes in the buffer reaches 75 percent of the buffer size the online or offline and buffer full response character is sent If the buffer is completely full an online or offline buffer full response is sent every time a character is sent from the host Whenever the printer state changes to online or offline the appropriate response character is sent If the idle response option is enabled the printer will send a response character every two seconds while the number of valid bytes in the buffer is less than 75 percent of the buffer size If a poll character is received configurable from the Poll Character xx Hex option on the front panel from hex 0 through FF the printer will send a response character n milliseconds later configurable from the Poll Character xx MS on the front panel from 0 through 30 This n milliseconds is called the poll delay The poll character will be removed from the input data stream and will not be processed This may cause problems with the transmission of binary data e g control codes bit imag
39. Flash contains Boot Code 161 NIC 156 NIC and FTP 158 Parallel Port 155 Serial Port 154 USB Port 160 Downloading TrueType Fonts 162 DRAM Installed option 144 E E00 EXE ADDRO message 190 E01A TYPE 0x40 message 190 E01B TYPE 0x60 message 191 E02 MACHINE CHK message 191 E03A DSI HASH L message 191 E03B DSI HASH S message 192 E03C DSI BAT PL message 192 E03D DSI BAT message 192 EO3E DSI CXIWX message 193 E03F DSI CKOWX message 193 E03G DSI ECXIWX message 193 E03H DSI ECXOWX message 194 E04A ISI NO TRA message 194 E04B ISI DIRECT message 194 E04C ISI PROTEC message 195 E06 NOT ALIGNED message 195 E07 ILLEGAL INS message 195 E08 FLOATINGPNT message 196 EMC FFS option 110 EMC FLASH Installed option 144 EMC NOT FOUND PWR OFF PRINTER 196 EMULATION menu 90 submenus 96 Emulation Setup option 96 Emulations overview 90 Enter Key 37 Environmental specifications 217 ERROR DC PROGRAM NOT VALID 196 ERROR FLASH DID NOT PROGRAM 196 ERROR INSUFFICIENT DRAM 196 ERROR INSUFFICIENT FLASH 197 ERROR OCCURRED CLEARING QUEUES 197 ERROR PROGRAM NEEDS MORE DRAM 197 ERROR PROGRAM NOT COMPATIBLE 197 ERROR PROGRAM NOT VALID 197 ERROR SHORT AT ADDRESS XXXX 197 ERROR WRITING TO FLASH 197 ERROR WRONG CHECKSUM 198 ETHERNET INITIALIZING 209 ETHERNET PORT option 120 ETHERNET READY 209 ETHERNET RESETTING 209 ETHERNET SETTING option 120 Exchange data 174 Expanded Font option 101 Ex
40. Low 205 Ribbon Low option 81 RIBBON OUT 205 Ribbons 16 250 usage 252 Right Key 38 Roll Media load 25 RS 232 Serial Interface 59 Run Auto Calibrate 47 Run Auto Cal option 84 Run Manual Cal option 86 Run Manual Calibrate 50 Run Media Profile 48 Run Profile option 85 S Save Char to Fls option 109 Save Config 140 Save Configuration 145 Save Set to Fls option 109 Save auto 146 Saving Printers Configuration Quick Change Memory Cartridge QCMC 225 279 Scalable Size option 101 SECURITY CODE VIOLATION 205 Select Char option 101 Select LPI option 97 Select Menu Option 63 Select option 96 Select SFCC option 98 Select SO Char option 100 Self test printer 173 Sensed Distance 85 SENSOR SETUP menu 83 submenus 84 SERIAL BUFFER OVERFLOW 206 SERIAL BUFFER OVERRUN 206 SERIAL FRAMING ERROR 206 Serial Interface RS 232 59 SERIAL PARITY ERROR 206 Serial Port option 131 Serial Port downloading software 154 Set Label Length option 81 Set Lock Key option 111 Set Printer Configuration Parameters 61 Settings change 64 Setup Printer 21 load fanfold media 30 load ribbon 22 load roll media 25 Signals Centronics Interface 55 IEEE 1284 Interface 57 Skip Cmd Prefix option 99 Slash 0 option 98 Slew Speed Ctrl option 78 Soft Reset Combo Key 39 Software Build option 143 SOFTWARE ERROR 206 Solve Printer Problems 179 Special Information 15 Specifications acoustic no
41. MISSING Yes The Label Taken 1 Press the Pause key to continue printing and then wait for the LCD Remove Label message before removing the label Open the pivoting deck reinstall the label close the printhead press the Pause key and continue printing Open the pivoting deck and remove wrapped labels from the platen Clean all adhesive from the platen Reinstall labels close the deck press the Pause key and continue printing Select the correct Media Handling mode in the MEDIA SETUP menu 200 Table 14 Fault Messages Fault Messages Can User Displayed Message Correct Explanation Solution LABEL READY Yes e A label was 1 Remove the label from Remove Label detected at the the front of the printer to front of the printer allow the next label to by the Label Taken print e This i the 2 Verify that a front door niece Wiel assembly is installed on th int that it i Peel Off Media e printer and that it is Handling has b properly closed Ensure fn a aS DEn that no debris is SEELIGE obstructing the door e A label was mirror or the Label removed but the Taken Sensor Remove Label eg 3 Inthe MEDIA SETUP message Temanga menu change Media e The incorrect Handling to the correct Media Handling selection mode was selected LOADING PROGRAM Yes The new emulation No action required FROM PORT XX program is loading into printer RAM XX indicates how much of the program has l
42. Media Sensors on page 44 Ensure the Print Mode option selected in the MEDIA SETUP menu matches the media installed Select Direct for heat sensitive media no ribbon required or Transfer for thermal transfer media ribbon required If you try to do a Manual Calibrate when Peel Off Media Handling is enabled the LCD will display CANNOT CALIBRATE Disable Peel Off Before you can do a Manual Calibrate you must select another media handling mode or enable the Cal in Peel Mode option under the SENSOR SETUP menu Cal in Peel Mode displays only if Admin User is enabled under the PRINTER SETUP menu 1 Press to place the printer in Menu mode 2 Press the Down Enter keys together until THE KEY IS UNLOCKED displays Press the Right key until PRINTER SETUP displays Press J to Enter the PRINTER SETUP menu 5 Press Up key until Admin User displays then press the Right key until until Enable displays 6 Press J to select Enable An asterisk appears next to Enable 7 Press to go back to the Main menu 8 Press the Right key until SENSOR SETUP displays 9 Press to Enter the SENSOR SETUP menu 10 Press Down key until Run Manual Cal displays then press the J 11 Follow the instructions displayed on the LCD Example REMOVE MEDIA Press Enter indicates that you must open the pivoting deck and remove the media from under the printhead close and lock the pivoting deck and press the key NOTE
43. NL 6600 Ad Wijchen The Netherlands Phone 31 24 6489489 Fax 31 24 6489499 Printronix Schweiz GmbH 42 Changi South Street 1 Changi South Industrial Estate Singapore 486763 Phone 65 6542 0110 Fax 65 6546 1588 Printronix Commercial Shanghai Co Ltd 22F Eton Building East No 555 Pudong Av Shanghai City 200120 P R China Phone 86 400 886 5598 Fax 86 21 5138 0564 Visit the Printronix web site at www printronix com Training Available On Printronix Products Printronix offers Product Maintenance Training Classes designed to enhance the knowledge of your service personnel Led by Printronix staff of highly trained experienced instructors these structured classes include e Hands on work with the product e Theory of operation e Diagnosis of equipment failures e Preventive and corrective maintenance requirements and procedures Customized classes designed to meet your specific needs are available upon request Call Customer Training at 714 368 2595 or visit the Printronix website at www printronix com 256 Warranty Information Warranty Information WARNING PRINTER WARRANTY Printronix warrants to the purchaser that under normal use and service this printer excluding the thermal printhead purchased hereunder shall be free from defects in material and workmanship for a period of 90 days onsite parts and labor plus 1 year parts return to factory service Consumable items su
44. Off Door Tear Bar Printhead Side Cover Deck Lock Lever Liner Figure 26 The Rewinder In Peel Off Mode 16 Close the peel off door and snap it down to lock it in place 17 Press the Oo Feed key The label advances to the peel off position and LABEL READY Remove Label displays on the LCD The liner remains on the rewinder See Figure 26 18 Press the Il Pause key until ONLINE displays 19 Close the side cover and media cover 248 IMPORTANT Removing Label Liner from the Rewinder The rewinder supports a maximum diameter of 8 inches of liner including rewinder diameter Exceeding this diameter can cause the liner to rub on the bottom pan Removing Label Liner from the Rewinder 1 Open the media cover and side cover 2 Open the peel off door by pulling it upward then forward 3 Tear the liner at the tear bar 4 Manually turn the rewinder to rewind the remaining liner onto the rewinder 5 Pull the media rewinder clip along with the liner off the rewinder 6 Remove the liner from the media rewinder clip and discard the liner 7 Insert the media rewinder clip into the rewinder 8 Close the side cover and media cover 9 Close the peel off door by pushing it towards the rewinder then snapping it downward 249 Appendix B Supplies Supplies 250 The best printing solution is achieved when the printer ribbon and media are matched to the application requir
45. PGL emulation This is regarded as Landscape using ZGL lt q 4inches FEED oog oog 283z of5 Foo oO D gt 2 i 32 6 inches BE e DZ Leading Edge 74 MEDIA SETUP Submenus Auto Map Select This option specifies the maximum print width to be used by the application The IGP Auto Label Mapping feature allows backward compatibility of programs written for P5000 line matrix printers using the Printronix PGL graphics language It allows the printer to print two up or other multi up labels Instead of printing multiple labels across the printer it prints the leftmost label and the rightmost label so the printout will be twice as long but half as wide When enabled the printer will automatically reposition the horizontally adjacent labels to a vertically adjacent position or a combination of horizontal and vertical positions based on the values selected under the Auto Label Width and Num Auto Labels menu items When disabled excess data in any program sent to the printer with horizontally adjacent labels that exceed the physical page width of the printer will be clipped or wrapped depending upon the setting of the Autowrap menu option The options are Disable the factory default and Enable Examples All of the examples below assume that the logical form length is set to the label length Example 1 Simple Case Problem A file has been constructed with two horizontally adjacent
46. Pivoting Deck Deck Lock Lever 11 Rotate the deck lock lever fully clockwise to close the pivoting deck This locks the pivoting deck and printhead into print position Ensure the printhead is down and locked before attempting to advance media or print Failure to do so will cause the PRINT HEAD UP Close Print Head fault message to display 12 Verify that Print Mode in the printer configuration menu is set for the media type installed Direct or Transfer The Print Mode submenu is located in the MEDIA SETUP menu See MEDIA SETUP Menu on page 68 for details 13 Verify the Gap Mark Sensor selection matches the type of media installed See Sensing Different Media Types on page 46 e Ifyou have not run an Auto Calibrate do so now See Running Auto Calibrate on page 47 e Ifyou have already run an Auto Calibrate complete the following steps a Close the media cover b Press the O Feed key once to verify that the media advances c Press the Il Pause key to place the printer online 29 30 Chapter 2 Setting Up The Printer Loading Fanfold Media Media Cover Fanfold Media Media Hanger Guide pgfanfd Media Hanger Bottom Panel Deck Lock Opening Lever Pivoting Deck Media Damper 1 Open the media cover Slide the media hanger guide outward to the end of the media hanger Place the fanfold media either behind or benea
47. QCMC the software will then check to see if there are any saved configurations in the printers NVRAM memory If the QCMC is blank no flash image and saved configurations are detected in the printers NVRAM then the you will be prompted with a message on the front panel to save the printer s configuration to the QCMC QMC DETECTED Save to QCMC Continue Press lt ENTER gt Skip Press lt CANCEL gt NOTE This screen will appear every time at power up until the printer s flash is saved to the QCMC If the lt CANCEL gt key is pressed the printer will reboot into normal operation and not save any information to the QCMC On subsequent power ups the Save message on page 225 will display again When the lt ENTER gt key is pressed the printer will not go online but instead will copy the printer s entire flash image to the QCMC creating a snapshot of the printer s memory Information will be stored on the QCMC indicating all of the options that are installed on the printer DPI RFID Cutter Peel Rewind NIC etc Below is a list of items that will be saved to the QCMC e Printer Program File software e Custom configurations 1 8 e Feature files or CST s that have been downloaded on the printer e All variable settings from the printers NVRAM e Network settings if LAN WLAN is installed including IP Address e Other user files such as fonts bitmaps or graphics files downloaded to the printer 225
48. Status indicator 36 Operating Modes 34 Fault 34 Menu 34 Offline 34 Online 34 Optimize amp Reboot option 111 Optimized Ratio option 99 OPTION NOT INSTALLED 203 Optional Features 12 Optional Host Interfaces 53 Options Andal Fonts 221 DBCS character sets 221 DBCS fonts 221 expanded memory cartridge 220 full media rewinder 219 235 full media rewinder with 3 inch diameter core adapters 239 hardware 219 media cutter 219 PJL 222 printer 219 Quick Change Memory Cartridge 222 real time clock 220 RFID 220 standard peel 219 standard peel with liner rewinder 219 244 standard peel without liner rewinder 232 Orientation option 73 P PAA Status option 107 Paper Out Thresh option 85 Parallel Interface 54 Centronics 54 IEEE 1284 56 Parallel Port option 127 Parallel Port downloading software 155 Pause Key 36 PGL Emulation Online 163 PGL Emulation submenus 97 PGL ERROR 203 PGL Normal option 102 Physical Specifications 217 277 PI Slew Range option 99 Pin Assignments Centronics 54 PJL 222 PJL Control option 108 Platen Roller cleaning 170 Position Media Sensors 44 Power Cord Requirements 21 Power on IGP PGL option 100 Power On Printer 35 POWER SAVER MODE 209 Power Saver Time option 107 Power source and grounding 216 Power Switch 35 Power Up Config option 140 Power up Configuration specify 148 Power up State option 107 Preparser Port option 104 Print Config opt
49. TOF Adjust Mode Auto Locking TOF Adjust Set Lock Key Max Font Buffer Max Cache Memory Max Cached Char Standard Chars Notes Bold Chars Italicized items are available only Admin User is set to Enable in the PRINTER Extra Bold Char SETUP menu OCR A Chars OCR B Chars 1 This menu appears only if a CST Character Sequence Table file is loaded If a RFID option is installed loading a CST will hide override the SMT Status menu 2 This menu appears only if an EMC Expanded Memory Cartridge is installed 3 This menu appears only if the real time clock option is installed Updates the set parameters only if the real time clock option is installed 5 This menu appears when Slew Speed Ctrl is set to Manual in the MEDIA SETUP menu 6 This menu appears only when the PJL cartridge is installed 66 Tall Characters Batch Counter Date 4 Disp Intensity Bot Line Display Admin User DIAGNOSTICS INTERFACES RFID CONFIGURATION page 116 page 139 Host Interface Refer to the RFID Save Config ETHERNET PORT Labeling Reference Load Config ETHERNET SETTING Manual Print Config WLAN SETTING 4 Parallel Port gt CENTRONICS IEEE 12847 USB Port Serial Port Printer Mgmt Notes Delete Config Power Up Config Protect Configs Name Config 1 Name Config 2 Name Config 3 Name Config 4 Name Config 5 Name Config 6 Name Config 7 Name Config 8 Reset Cfg Name
50. a job from the serial port and then receives a second print job from the parallel port the data from the parallel port will trickle bit by bit into the printer buffer to prevent a timeout error from being sent back to the host connected to the parallel port The selected value is the time that the printer waits before getting the next byte of data from the host The Trickle Time value should be less than the host time out value but not too much shorter or else the printer fills up its buffer too fast The options are 1 4 factory default 1 2 1 2 4 8 and 16 seconds and Off Timeout This is the value used by the printer to time out from the current port and check the other selected port types for data to print When the printer has not received data from the host after a certain period of time it needs to time out in order to service the other ports The range is 1 60 seconds and the factory default is 10 seconds Report Status e Disable factory default When a fault occurs on the printer only the active port reports the fault to the host Enable The port will report any fault even when it is not the current active port INTERFACES Submenus e Prime Signal e Disable factory default The parallel port will not perform a warm start reboot if the host asserts the Prime Signal e Enable The parallel port will perform a warm start reboot if the host asserts the Prime Signal e Data Polarity The Data P
51. a parallel data printer cable to the LPT1 port of a computer running the Windows 95 98 Me NT 2000 XP Server 2003 or Vista operating system Connect the data cable to the appropriate I O port of the printer On the printer control panel press and hold down the J and XK keys Without releasing the keys power the printer on When you see DECOMPRESSING PROGRAM on the on the LCD release the keys Wait until you see WAITING FOR DOWNLOAD on the LCD before proceeding This can take about a minute to appear depending on the emulations and interfaces installed in the printer Using Windows Explorer create a directory named download at the root level of your C hard drive C download Insert the printer emulation software CD into your computer s CD drive Select the emulation set you want to download into the printer The filename is a six digit number plus exe For example 123456 exe This is the file you will download into the printer Copy the file to the download directory you created in step 8 Start a command prompt session The Start Menu icon is usually labeled Command Prompt or MS DOS Prompt At the command prompt type c lt Enter gt cd download lt Enter gt 155 Chapter 5 IMPORTANT Downloading Software Through The NIC 14 Enter the following command filename exe pb lt Enter gt where filename exe is the file name you noted in step 10 This command takes the file on the hard
52. a particular interface from the menu to be selected The options are Auto Switching factory default Centronics Serial IEEE 1284 and Ethernet NOTE The Ethernet option appears only if Ethernet is installed ETHERNET PORT Timeout This is the value used by the printer to time out the current port and check the other selected Port Types for data to print When the printer has not received data from the host after a certain period of time it needs to time out to service the other ports The range is 1 to 60 seconds and the factory default is 10 seconds Switch Out On Data Timeout the default Allows Autoswitching when no data has been received for the selected timeout period e Session Close Allows Autoswitching only when the Network Socket is closed If the Ethernet Adapter is not installed the Network Socket is always reported as closed and this menu option is ignored ETHERNET SETTING IP Address This item allows you to set the IP Address for the TCP IP protocol in four three digit segments SEG1 through SEG4 If the IP Address is assigned by Bootp ARP or DHCP it is dynamic and read only The factory defaults for the SEG1 through SEG4 are 000 000 000 and 000 After specifying an IP address you are prompted to Press J to Save amp Exit Press to Exit Press to Edit NOTE When changing the IP Address the printer resets the Network Interface Card NIC when the printer is placed online When t
53. an Auto Calibrate you must select another media handling mode or enable the Cal in Peel mode option under the SENSOR SETUP menu Cal in Peel Mode displays only if Admin User is Enabled under the PRINTER SETUP menu Press to place the printer in Menu mode Press Down Enter keys together until THE KEY IS UNLOCKED displays Press the Right key until SENSOR SETUP displays Press J to enter the SENSOR SETUP menu Press Down key until Run Auto Cal displays Press J to select the option Media advances until it can accurately detect the label length indicators and then stops at the Top of Form position The Sensed Distance value will then display for one second Auto Calibrate is successful when the Sensed Distance value correctly matches that of the installed media e Gap Mark Sensor Gap The Sensed Distance value is the physical length of one label plus the length of one gap notch or hole e Gap Mark Sensor Mark The Sensed Distance value is the physical distance from the trailing edge of one black mark to the trailing edge of the next e Gap Mark Sensor Disable Not applicable If Gap Mark Sensor is set to Disable the Sensed Distance value will not be updated If GAP NOT DETECTED displays run auto calibrate again If auto calibrate continues to end with an incorrect Sensed Distance value displayed or a fault message displayed run Manual Calibrate as described on page 50 or see Table 14 on page 187
54. can be used with either serial parallel USB or optional NIC host interfaces Parallel interfaces are usually straightforward with no special settings required Serial interfaces however have a variety of possible communication parameter settings The two methods of handshaking that can be used hardware and software are explained below e Hardware Handshaking This electrical signal is controlled by the logic state on pin 4 of the serial interface connector J2 at the back of the printer The signal will go high when the printer is ready to receive data The signal will go low when the printer is in the busy state which indicates that the printer input buffer is full and can no longer receive data Software Handshaking XON and XOFF are software signals that control serial data flow between the printer and the host system When the printer input buffer is full the printer transmits an XOFF CTRL S character that signals the host to stop sending data When memory space becomes available in the input buffer the printer sends an XON CTRL Q character which tells the host that the printer is ready to receive more data If the printer appears to have communication problems the self test configuration test labels see page 143 and character hex dump mode see page 144 should be checked The tests can help identify printer configuration errors that can cause problems Both of these test procedures are covered in this chapter Co
55. configuration if the Protect Config option is enabled a Press the Up or Down keys until the following message displays Delete Config 1 b Press the Left or Right keys to cycle through the options 1 8 When the desired number displays press the key to select it The following message displays Deleting Configuration Then the following displays when it is deleted Delete Config x Save the new configuration as described in the Saving A Configuration on page 145 Make sure you select the same number e g Config 1 when saving the modified configuration The new configuration writes over the existing one Print a copy of this newest configuration and store it in a safe place Refer to Printing A Configuration on page 150 Printing A Configuration 150 We recommend that you print and store your configurations for future reference The printout provides a list of the parameters that were set when you configured the printer To print a configuration Press the key to enter the Main menu 2 Press the Right key until the following message displays CONFIGURATION 3 Press the key to enter the CONFIGURATION menu 4 Press the Down key until the following message displays Print Config Current 5 Press the Left or Right keys to cycle through the following printout options Current Factory Power Up All 1 8 customized co
56. disclosure is subject to restrictions applicable to restricted rights software as set forth in FAR 52 227 19 c 2 Acknowledgement of Terms and Conditions YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS NEITHER PARTY SHALL BE BOUND BY ANY STATEMENT OR REPRESENTATION NOT CONTAINED IN THIS AGREEMENT NO CHANGE IN THIS AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNED BY PROPERLY AUTHORIZED REPRESENTATIVES OF EACH PARTY BY USING THIS PRINTER YOU AGREE TO ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT 264 E Glossary Baud rate BIT Boot up Buffer Configuration Continuous Media Continuous Media Handling Mode Controller Data Bits Baud Rate is the number of information bits that can be transmitted between the printer and the computer in one second For example one baud equals one bit per second in a series of binary signals Both the printer and the computer must be configured to the same baud rate Binary digIT A digit in the binary number system represented by a 0 ora 1 A bit is the smallest unit of storage in a digital computer The start up procedure which causes a computer operating system to be loaded into main memory An area of storage into which data is read or written temporarily during data transfers Refers to the operating properties that define how the printer responds to signals and commands received from the host
57. drive and copies it as a binary file into the flash memory on the printer controller board Do not interrupt the downloading process once it has started Interrupting a download will leave the flash memory on the controller PCBA incompletely loaded and the printer may not boot up 15 16 17 18 19 While the file is copied into memory the printer LCD informs you of the load process and status When the new software has successfully loaded into flash memory and the printer has reset itself set the printer power switch to O Off Remove the CD from the host computer and store it with the printer If required reconnect the data input cable s to the printer Set the printer power switch to On Using the configuration printout s you made in step 1 on page 155 restore the printer configurations Downloading Software Through The NIC IMPORTANT 156 To load software through the NIC you need the IP Address of the printer and the flash memory must contain basic printer code If the flash memory was replaced or if a download was interrupted e g by a power outage you must load software through the parallel port See Downloading Software If Flash Contains Only Boot Or Corrupt Code on page 161 OF eis Deere Make a configuration printout of all saved configurations See page 150 Set the printer power switch to O Off Connect the ethernet cable to the printer interface Set the printer power switc
58. factory default When set to disable the printer does not process serial data while offline e Enable When set to enable the printer continues to process but not print the current serial job while the printer is offline until the printer s buffer is full Printer Mgmt e PNE Port This menu selects which port the printer expects PNE to connect to via Ethernet or Serial The factory default is Disable e Mgmt Protocol Since PXML and UCP management protocols share the same Ethernet Port only one can be active at a time This menu selects the active Management Protocol Interface either PXML or UCP The factory default is PXML 136 INTERFACES Submenus e Select Port e Debug factory default If the PNE Port is set to Serial then the PNE will communicate through the Debug Serial Port e Host If the PNE Port is set to Serial then the PNE will communicate through the Host Serial Port This cannot be selected if Host Interface is set to Auto Switching or Serial e Baud Rate Sets the baud rate of the serial interface used to communicate to the PNE Baud rate is the speed at which serial data is transferred between the PNE and the printer The options for the RS 232 interface are 600 1200 2400 4800 9600 19200 38400 57600 and 115200 Baud e Word Length Sets the length of the serial data word The length of the data word can be set to 7 or 8 bits and must match the corresponding data bits setting in the PNE The factor
59. from the printhead to the media to create an image The thermal printhead selectively heats small rectangular elements which make direct contact with the coated media Dynamic Random Access Memory Can be read from or written to at any time DRAM is volatile whatever is in DRAM is lost when power is turned off Expanded Memory Cartridge EMC Fanfold Media Flash Memory Font Host Computer PGL The expanded memory cartridge EMC is an extra 32MB Flash memory storage cartridge that allows users to download forms logos and fonts Media supplied in a fanfold stack instead of a roll format Nonvolatile memory See Nonvolatile Memory A collection of printing characteristics for printing alphanumeric characters all of which combine to produce a distinctive style of print The computer that stores processes and sends data to be printed which communicates directly with the printer The term host is used to indicate the controlling computer since modern printers are themselves microprocessor controlled computer systems Intelligent Graphics Printing software for the Printronix Graphics Language designated for Printronix printers PGL provides online forms barcodes and many alphanumeric text generation capabilities and is compatible with earlier versions of Printronix IGP protocol and programming Interface IPS Label Liner backing Label Taken Sensor Media Media Sensor Memory Nonvolatil
60. left inside edge of the media with the inside media edge guide 32 IMPORTANT Loading Fanfold Media Pivoting Deck Deck Lock Lever 12 Close the pivoting deck by rotating the deck lock lever fully clockwise Ensure the pivoting deck is down and locked before attempting to advance media or print Failure to do so will cause the PRINT HEAD UP Close Print Head fault message to display 13 Verify that Print Mode submenu is set for the media type installed direct or transfer The Print Mode submenu is located in the MEDIA SETUP menu See Main Menu on page 66 for more information Also if thermal transfer media is installed see Loading Ribbon on page 22 14 Verify the Gap Mark Sensor selection matches the type of media installed See Sensing Different Media Types on page 46 33 Chapter Operating Modes For direct thermal operation no ribbon required or thermal transfer operation ribbon required e Ifyou have not run an Auto Calibrate do so now See Running Auto Calibrate on page 47 e Ifyou have already run an Auto Calibrate complete the following steps a Close the media cover b Press the O Feed key once to verify that the media advances c Press the Il Pause key to place the printer online NOTE When changing to Online mode if the operator has changed menu items but not saved the changes in a configuration the operator will be prompted to
61. level from the printer to indicate the printer is ready for data transfer and the Pause key on the control panel has been activated When the printer is in online mode it may accept data from the host Paper Empty PE Busy Prime A high true level from the printer to indicate the printer is in a paper empty or paper jam fault A high true level from the printer to indicate the printer cannot receive data A high true level from the host to indicate the printer should perform a warm start printer is reset to the power up configuration values Paper Instruction Pl Fault Carries a VFU signal from the host with the same timing and polarity as the data line A low true level from the printer indicates a printer fault 55 Chapter 56 3 Parallel Interface IEEE 1284 The IEEE 1284 supports three operating modes which are determined by negotiation between the printer and the host Compatibility Mode This mode provides compatibility with Centronics like host I O see Table 4 Data is transferred from the host to the printer in 8 bit bytes over the data lines Compatibility Mode can be combined with Nibble and Byte Modes to provide bidirectional communication Nibble Mode Eight bits equals one byte When a byte of data is sent to the printer the eight bits are sent over eight data lines Some devices cannot send data over their eight data lines To bypass this the IEEE 1284
62. of 3 is legal After the file is sent the printer will begin by printing the first 4 width label Once that label is complete it will print the second 4 width label Finally once both of those labels have been printed the printer will print a blank 4 label File Contents Print Output Label Label Ja 1 2 Label 2 Blank Label Auto Label Width The width of a single label to be printed or the maximum width of the media that will be used for the print file The value is selectable from 00 1 inch through the maximum print width of the printer NOTE The maximum Auto Label Width value will be limited to the current MEDIA CONTROL Label Width value selected in the configuration menu The default value depends on model width and size of DRAM installed 77 Chapter 78 4 MEDIA SETUP Menu Num Auto Labels The desired number of labels to be printed vertically adjacent on the form The value is selectable with a range of 1 through 40 labels The factory default is 2 Slew Speed Ctrl The speed at which the printer moves media without actually printing on it e Automatic factory default Always the same as the print speed e Manual Allows you to set the slew speed The maximum speed depends on your printer model see Print Method on page 211 Print Direction This option determines the basic print image orientation NOTE Print Direction w
63. of maintenance PGL Programmer s Reference Manual Provides information used with the optional IGP Printronix emulation enhancement feature ZGL Programmer s Reference Manual Provides information for the printer to function in the legacy ZPL application environment without requiring modification to host data stream TGL Programmer s Reference Manual Provides information for the printer to function in the legacy TEC application environment without requiring modification to host data stream IGL Programmer s Reference Manual Provides information for the printer to function in the legacy IPL application environment without requiring modification to host data stream STGL Programmer s Reference Manual Provides information for the printer to function in the legacy SGL application environment without requiring modification to host data stream DGL Programmer s Reference Manual Provides information for the printer to function in the legacy DGL application environment without requiring modification to host data stream MGL Programmer s Reference Manual Provides information for the printer to function in the legacy MGL application environment without requiring modification to host data stream IEGL Programmer s Reference Manual Provides information for the printer to function in the legacy IER application environment without requiring modification to host data stream PXML Applicatio
64. one or more complete serialized labels e Start of an image printed in the middle of a gap especially with fanfold perforated media e Top part of an image lost when printing in head first orientation The options for Gap Windowing are Disable and Enable e Disable factory default When the leading edge of a gap is detected the printer continuously looks for the leading edge of the next label and uses itas the TOF position Perforations or unusual media discrepancies within the gap can cause inaccurate TOF detection 87 Chapter 88 4 SENSOR SETUP Menu e Enable When the leading edge of a gap is detected the printer ignores the first 90 of the gap length value specified in the Gap Length menu option The result is that cross perforations or unusual media discrepancies within the gap are filtered out allowing the printer to reliably detect the actual leading edge of the next label and use it as the TOF position NOTE If Gap Windowing is enabled the Gap Length menu must be set correctly Gap Length Gap Length is the actual length height of a label gap measured in 01 inch increments The range is 0 05 to 1 00 inches The factory default is 0 12 inches NOTE If Gap Windowing is set to Enable you must enter the correct Gap Length If the Gap Length is too long the image will shift down from the leading edge TOF of the label Cal in Peel Mode This option allows you to perform a calibration Run Auto Ca
65. reboot to re establish communication with the NIC BootP You can enable or disable the BootP protocol using this option but consult your administration for the appropriate setting The options are Enable factory default and Disable NOTE When changing the BootP option the printer resets the NIC when the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC Signal Strength This menu displays the strength of the wireless signal NOTE This is a display value only and cannot be changed Operation Mode Allows you to select the way the Wireless option communicates e Infrastructure the default The wireless option must go through an Access Point e Pseudo IBSS Proprietary peer to peer communication without an Access Point The two peers must be specific to one manufacturer e Ad Hoc Standard peer to peer communication without an Access Point The two peers can be from different manufacturers INTERFACES Submenus SSID Name A 1 32 character case sensitive string that identifies the Extended Service Set Identification ESS_ID network the unit is part of ESS_ID is also called NET_ID These characters can be alphanumeric symbols or spaces The SSID name and alphanumeric characters are divided into three parts in the control panel menu as SSID Name 01 15 SSID Name 16 30 and S
66. reinserting the EMC You must cycle power DBCS Character Sets and Fonts Optional Asian Double Byte Character Set DBCS language cartridges can be ordered Each cartridge contains one Asian DBCS character set and font supporting Simplified Chinese Korean or Japanese as well as user addressable memory area to expand the printer flash memory capacity Andal Fonts The optional Andal font is a TrueType scalable font containing characters for virtually all languages used in the world today such as Chinese Japanese and Korean Four different versions of the font are available for purchase Each of the four versions contains all of the same characters The files differ in that a few of the characters are customized for certain regions of the world Use UTF 8 encoded Unicode recommended or the 256 character multinational character sets to address the font in PGL and ZGL With the ZGL emulation it is also possible to use the Andal font with downloaded character sets Only one version of the Andal font will be present on the EMC cartridge For the font to be used the EMC cartridge must be installed at power up The font will be listed on the configuration printout under Features Enabled only one font will be present 221 Appendix B Software Options 222 Korean Andale Ver 1 00A Traditional Chinese Andale Ver 1 00A Simplified Chinese Andale Ver 1 00A Japanese Andale Ver 1 00A The font name and size will be listed on
67. see Detail A above NOTE The dial must be set to A If you have the dial set to a numerical value you cannot slide the printhead pressure switch 2 Slide the printhead pressure switch to NORMAL or HIGH depending on the media thickness see Table 2 Make sure to slide the blue printhead pressure switch completely to either side of the metal tab Table 2 Media Thickness Adjustment Media Setting Inches Millimeters Thin paper normal label etc NORMAL 0 003 to 0 008 0 076 to 0 200 Thick paper tag stock etc HIGH 0 008 to 0 010 0 200 to 0 254 3 Adjust the media width by rotating the printhead balance adjustment dial to the appropriate setting see page 42 Do not leave the dial in the A position 41 Chapter 2 Printhead Pressure Adjustment Media Width Adjustment Printhead Balance Adjustment Dial B Window Media width adjustment allows you to vary printhead pressure along the platen from one end to the other If the printhead pressure is out of balance the printed image will be darker on one side of the label than the other and the media will travel in the direction with the least resistance The printhead balance adjustment dial is scaled in numerals to help you balance adjustment based on the width of the media The balance shown in the indicator window is the active setting 1 Determine the correct value based on the media width see Tabl
68. the EMC and the printer If you remove the EMC after powering on the printer with the EMC installed the fault message MEMORY REMOVED Check EMC will display You cannot clear this message by reinserting the EMC You must cycle power The expanded memory cartridge EMC is a user installable 32MB memory storage cartridge that provides additional flash memory for downloading forms logos and fonts The EMC can be ordered as a factory option kit or as a field upgrade kit that allows users to increase the printer flash memory capacity Refer to page 230 to 232 for installation instructions The EMC can also come as a preloaded factory kit with one Asian TrueType font see DBCS Character Sets and Fonts on page 221 with the PUL option Andal TrueType scaleable font or QCMC option Media Cutter Option The media cutter is designed to cut tags and label liner Avoid cutting through the adhesive backed portion of any media Typical Life More than 1 000 000 cuts Warranty 500 000 cuts Environment Same specifications as printer Cutting Method Single edged blade up down slice motion Media Thickness Range 0 0025 to 0 010 in 0 064 to 0 254 mm Media Width Range 1 00 to 5 15 inches 25 4 to 130 8 mm Media Length Range 1 00 to 99 in 25 4 to 2515 mm 215 Appendix A Host Interfaces 1 Serial RS 232 at 600 1200 2400 4800 9600 19200 38400 57600 or 115200 baud 2 Parallel C
69. the configuration printout of the file system under the EMC FFS file list Printer Job Language PJL PJL provides a method for switching printer languages and for status read back between the printer and the host computer This option is available with or without a memory area to expand the printer flash memory capacity Quick Change Memory Cartridge QCMC The QCMC provides the ability to duplicate an entire printer s firmware saved configurations and custom files quickly through the printer s control panel with a user friendly interface No external host or files are needed to transfer this information to the QCMC A snapshot image is saved of the printer s firmware configuration settings and custom files The saved image can be copied to any number of printers using the same QCMC so that the printers will be identically configured assumes same printer hardware and options are present The QCMC has its own resident network MAC address that will be used in place of the printer s LAN WLAN MAC address when the cartridge is left installed in a printer This allows a mission critical printer to be exchanged quickly with a spare printer that will be identically configured including the network MAC address The following are examples of how the QCMC may make printer management more convenient e Assite has 10 printers to install that should all be configured identically Rather than inputting the information through the co
70. to the trailing edge of the next Vertical paper movement The signal which indicates the end of a character or element Media specifically designed to work with a ribbon for image transfer In Thermal Transfer mode compatibility between the ribbon and the media is critical in producing a high quality long lasting image A printing method in which the printhead presses a specially coated ribbon against the media The printhead elements react with the ribbon and bond the image to the media Use of the media sensor to transmit infrared light through the media to detect gaps holes or notches for determining the Top of Form position on labels or for indicating a Paper Out condition 269 Appendix E 270 Numerics 1284 Parallel Interface 56 203 DPI 208 300 DPI 208 40V POWER FAIL 187 A Acoustic Noise 217 Adjustments media width 42 Admin User Enable 64 Admin User option 115 Adv Continuous option 70 Al 00 Spaces option 100 Alarm option 107 Alarms printer 186 Andal Fonts 221 Auto Calibrate run 47 Auto Label Width option 77 Auto Locking option 111 Auto Map Select option 75 Auto Save Configuration 146 Auto Save Feature 147 Auto Save option 141 Auto Switching 53 optional host interfaces 53 standard host interfaces 53 Auto Uppercase option 98 Autowrap option 97 B11 ERROR RAM TEST FAILED 187 B12 ERROR PROGRAM MISSING 188 B13 NOT COMPATIBLE 188 B22 DECOMPRESS SIZE 188 Index
71. zero at the factory after burn in testing Printer Usage Displays the cumulative number of inches the printer has moved media This value is set to zero at the factory after burn in testing PrintHead Usage Displays the length of media actually printed since the last Reset Head Data operation This value is set to zero at the factory after burn in testing Head On Time Displays the time that power has been applied to the printhead since the last Reset Head Data operation This value is set to zero at the factory after burn in testing Reset Head Data Resets all printhead statistics values Head Prt Dist and Head On Time to zero Head Resolution Displays the printhead resolution installed in dots per inch 203 dpi or 305 dpi Head Voltage Displays the applied printhead voltage Saving A Configuration You can save up to eight different configurations to meet eight unique print job requirements These configurations are saved and stored in the printer and are not lost when the printer is turned off NOTE If the Protect Config option is enabled the new configuration will not be saved until the existing configuration is deleted Follow these steps to save a new configuration 1 Press the key to enter the menu configuration 2 Press the Right key until CONFIGURATION displays CONFIGURATION 3 Press the key to enter the CONFIGURATION menu 4 Press the Down key until the following option
72. 1 Slide the inside core adapter onto the rewinder until it is flush against the rewinder flange 2 Tighten the thumbscrew 239 Appendix B Using The Full Media Rewinder With 3 Inch Diameter Core Adapters Rewinder Flange Thumbscrew Outside Edge Rewinder Outside Core Adapter Figure 16 Installing the Outside Core Adapter 3 Slide the outside core adapter onto the rewinder Place it about 1 2 inch further in than the width of the media take up core you are going to use For example if the media take up core is 4 inches wide the distance from the rewinder flange to the outside edge of the outside core adapter should be about 3 1 2 inches 4 Tighten the thumbscrew Rewinder Flange Figure 17 Installing the Media Take Up Core 5 Slide a3 inch diameter media take up core onto the rewinder over the two core adapters until it is flush with the rewinder flange You should have about 1 2 inch from the outside edge of the outside core adapter to the edge of the media take up core 240 Load Media Load Media 1 To load media refer to Loading Roll Media on page 25 and complete step 1 through step 10 Be sure to open the side cover 2 Thread the media over the front of the media guide around the media guide roller and through the frame opening toward the media take up core See Figure 18 NOTE The alternate media path is for inside wound label Media
73. 14 Thermal Transfer Ribbons 250 usage 252 Threshold Range option 89 Ticket Save Mode option 82 To stop Press Enter 210 TOF Adjust Mode option 82 TOF Adjust option 82 TOF Detect Fault option 81 Training classes 256 Troubleshoot 173 control panel 179 improve processing time 173 power failures 181 print quality 181 printer operation 185 printer problems 179 ribbon 186 TrueType Font download to DBCS through UTF 8 164 TrueType Fonts 162 TrueType Fonts downloaded 167 Trunc Dyn Data option 103 U Units option 81 Unlocking the Enter key 37 Unpack Printer 17 Up Key 38 UPC Descenders option 102 Updating Printer Configuration Quick Change Memory Cartridge QCMC 229 USB Port option 131 USB Port downloading software 160 Use Label Length option 89 User Def Ratio option 103 Using Downloaded TrueType Fonts 167 UTF 8 download TrueType Font to DBCS 164 V Var Form Adjust option 99 Var Form Type option 99 Ver Image Shift option 72 Vertical Adjust option 103 W WAITING FOR PROGRAM DOWNLOAD 207 Warnings 15 Warranty information 257 Windows Driver 162 WIRELESS ADAPTER NOT COMPATIBLE 207 WLAN SETTING option 123 X xxx Diagnostics option 96 281 282 251674 001G
74. 254 mm Media Capacity Media Type Roll Supply 8 0 inches maximum outside diameter on 3 inch inside diameter core 203 mm on 76 2 mm core Fanfold Supply 7 87 inches 200 mm maximum height at rear entrance 214 Ribbon Ribbon length 1476 feet 450 m Ribbon description Coated side in ink on the inside of the ribbon and coated side out ink on the outside of the ribbon Ribbon core Internal diameter 1 0 inch 25 4 mm Maximum outer diameter 3 3 inches 83 8 mm Maximum ribbon width 5 0 inches 127 mm Minimum ribbon width 1 55 inches 39 4 mm Ribbon width for optimum 0 59 inches 15mm wider than the media performance Indicators And Switches Table 18 Indicators and Switches Indicator Lights Online Fault Switches Power Keys Pause Feed T Up 4 Down lt Left gt Right Enter Menu Cancel Message Display One row of text and two rows of menu icons or 4 rows of 16 characters per row for error messages print status and recalling stored formats Eight rows of 21 characters per row for changing menu settings CAUTION Memory Memory Flash Memory standard 8MB fixed on Controller PCBA DRAM standard 32MB fixed on Controller PCBA Optional Expanded Memory Cartridge You must power off the printer before you install or remove the EMC or you may damage
75. 91 Chapter 4 EMULATION MENU EMULATION from page 66 Select XXX Emulation Diagnostics Setup PGL ZGL TGL IGL STGL DGL MGL PGL ZGL TGL Setup 7 Setup f Setup 4 See page 93 or Refer to the ZGL Refer to the TGL _ PGL s acer refer to the PGL Programmer s Programmer s Diagnostics Diagnostics Programmer s Reference Manual Reference Manual Reference On Disable Manual Debug Print Fault Debug Port Off IGL STGL DGL Host Setup Setup sf Setup 7 Refer to the IGL Refer tothe STGL Refer to the DGL Programmer s Programmer s Programmer s Reference Manual Reference Manual Reference Manual Refer to the IEGL Refer to the MGL Programmer s Programmer s Reference Manual Reference Manual Notes Factory Default Italicized items are available only when you enable Admin User in the PRINTER SETUP menu 1 This menu appears only if PGL is selected in the Select submenu 2 xxx is set to the active emulation PGL ZGL TGL IGL STGL DGL IEGL or MGL 3 xxx is set to the active emulation ZGL TGL IGL STGL DGL IEGL or MGL 4 This menu appears only if the emulation is selected in the Select submenu 92 Overview PGL Setup PGL SETUP from page 90 Character Standard Select LPI Define CR Define LF Group Sets Code Code See page 95 0 ASCII 9 Spanish 6 CR CR LF LF 1 German 10
76. BCS printer without a DBCS font cartridge The following conditions must be met 1 The font must be a TrueType font which supports DBCS characters 2 The font must have the characters arranged in Unicode order 3 You must use a UTF 8 data stream to print 4 The printers DRAM Flash memory or EMC must have enough memory to hold the font file To check for the available amount of Flash memory select PRINTER SETUP gt Main FFS gt Flash Avail To check for the available amount of EMC memory select PRINTER SETUP gt EMC FFS gt Flash Avail 167 Chapter 5 Select And Print Downloaded TrueType Fonts You can also print a configuration printout for memory availability see CONFIGURATION MENU on page 139 For information on EMC see Expanded Memory Cartridge EMC on page 220 When all conditions are met you can access the DBCS TrueType font by using the FONT NAME command with the UTF 8 command ISET UTF8 or FONT SYMSET UTF8 as described in the PGL Programmer s Reference Manual Example CREATE FORM ISET UTF8 FONT NAME dbcsfont ttf ALPHA 10 10 2 2 DBCS UTF 8 data STOP END EXECUTE FORM 1 NOTE Some DBCS fonts may require a larger buffer size to print otherwise it will print as blank To adjust the Max Font Buffer and Max Cache Memory value through the front panel select PRINTER SETUP gt Max Font Buffer or PRINTER SETUP gt Max Cache Memory See PRINTER SETUP Menu on pa
77. Bar Figure 10 Loading the Printer for Standard Peel Operation 1 To load media refer to Loading Roll Media on page 25 and complete step 1 through step 10 Open the standard peel door by pulling it out and down Thread the media over the peel bar behind the standard peel roller and through the standard peel opening see Figure 10 on page 233 Horizontally center the standard peel roller over the label Peel the label located over the tear bar off the liner refer to Figure 10 on page 233 This will prevent the labels from sticking to the tear bar during the initial print feed 233 Appendix B Using The Standard Peel Without Liner Rewinder Q 2 S gt a Standard Peel Door Label Liner Deck Lock Lever Figure 11 The Standard Peel Option Rotate the deck lock lever clockwise to close the pivoting deck Close the standard peel door by pulling upward and it will lock in place Press the Oo Feed key to advance the media to the next TOF Top of Form position A label dispenses with the liner falling in front of the printer 9 Press the Il Pause key until ONLINE displays 10 Close the media cover 234 Configure The Printer Menu Using The Full Media Rewinder Option The full media rewinder allows you to automatically rewind printed labels into a roll after they have been printed Configure The Printer Menu 1 Set Media Handling to Rewind in the MEDIA S
78. C part 15C and IC RSS 210 requirements the device must not be co located or operating in conjunction with any other transmitter or antenna other than those allowed by Printronix for this device This product contains an intentional radiator with the following parameters Operating Frequency 902 to 928 MHz Typical RF Power 100 milliwatts Maximum RF Power 700 milliwatts Printronix SL4M and T4M Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Canada This Class B digital apparatus complies with Canadian ICES 003 and RSS 210 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device This device has been designed to operate with the antennas listed below and having a maximum gain of 12 dBi Antennas not included in this list or having a gain greater than 12 dBi dB are strictly prohibited for use with this device The required antenna impedance is 50 ohms To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that permitted for successful communication CE Notice European Union Marking by the CE symbol indicates compliance of this Printron
79. Continuous Allows selection of special media modes when Continuous Media Handling mode see page 69 is selected e Standard factory default Labels are printed and sent out the front The cross perforation following the last printed label is not aligned at the tear bar No auto feeding of a blank label should exist between print jobs but you may need to press the Feed key to move approximately 80 inches of the last printed label from under the printhead If performed this feed causes a blank label at the beginning of the next print job e Tear Off Same as Standard but the cross perforation following the last printed label is aligned at the tear bar No blank label is needed to remove the last printed label No blank label should exist between print jobs A no print zone 80 inches long exists from the leading edge of each printed label This option supports label lengths 2 50 inches or longer e Tear Strip Full Same as Standard but the cross perforation following the last printed label is automatically aligned at the tear bar once the print buffer is empty for a period of Label Wait Time Media does not get aligned at tear bar until Label Wait Time expires When printable data is again detected a blank label is automatically fed resulting in one blank label between each print job This option supports label lengths 2 50 inches or longer Shorter label lengths cause two or more blank labels to be automatically fed at the beginning o
80. ETUP menu See Configuring The Printer on page 61 for more information 2 Calibrate the printer see Running Auto Calibrate on page 47 Load Media pats Cover Rewinder Media Media Rewinder Clip pgrewlct Media Guide Side Cover Media Guide Frame Roller Opening Media Damper Figure 12 Loading the Media Rewinder 1 To load media refer to Loading Roll Media on page 25 and complete step 1 through step 10 Be sure to open the side cover 2 Thread the media over the front of the media guide around the media guide roller and through the frame opening toward the rewinder See Figure 12 and Figure 13 235 Appendix B Using The Full Media Rewinder Option Media Media Guide A Media Guide Alternate Media Path Roller re XS D ONS SQ Frame Pe a in IQ Opening pA ALZ9Z8L Sensor E ed paa Thumbscrew C Alternate Rewind Path Thumbscrew Rewinder NOTE The wind direction lever Rewinder Full not shown is located behind Sensor the thumbscrew Figure 13 Media Rewind Path NOTE The alternate media path is for inside wound label 3 Loosen the thumbscrew pull it outward position the wind direction lever in the desired location and tighten the thumbscrew See Figure 13 NOTE Wind direction lever in lower position clockwise rotation Win
81. Explanation PRINTER OPERATION Advances several labels 1 Check that labels are loaded correctly See Loading Roll when Feed key is pressed Media on page 25 2 Check that the Label Length in the MEDIA SETUP menu or sent by the host computer agrees with the length of the media installed Although gaps holes notches or black marks are used to establish the Top of Form position a larger page length will override the gap and skip a page or more if Clip Page in the MEDIA SETUP menu is set to Disable Set Page Length to match the media being used 3 Check that the printer is optimized to detect the type of media installed Perform Auto Calibrate for gapped and black mark media See Running Auto Calibrate on page 47 4 Adjust the media sensor horizontally to detect gaps holes notches or narrow width black marks See Positioning The Media Sensors on page 44 5 If the problem persists run the Media Profile printout to see if the label length indicators are being sensed 6 Run Manual Calibrate See Running Manual Calibrate on page 50 Print is too small or too large Ensure the proper printhead is installed 203 or 305 dpi e Print quality is good but 1 Make sure that the label is not formatted too close to the the printer skips every top edge of the form Leave white space equal to eight dot other label rows at the top of the label 305 dpi 0264 inches e An occasion
82. Gap factory default Select when using media with a liner space between die cut labels or when using tag stock with holes as label length indicators on white background media The Top of Form position is the leading edge of the die cut label trailing edge of the gap notch or hole e Disable Select when using media with no label length indicators no gaps notches holes or black marks or when you want the printer to ignore all existing label length indicators on the installed media NOTE When you select Disable the length of each label is based on the Label Length value entered in the MEDIA SETUP menu or the value sent via host software e Mark Select when using media that has horizontal black marks or inboard notches located on the underside of the label liner or tag stock The Top of Form depends on the Mark TOF Detect menu Run Auto Cal Auto Calibrate This feature is used to set the sensitivity and reliability of the Media Sensor in detecting gaps notches holes or black marks on the installed media as well as a paper out condition Press the key with Run Auto Cal displayed The printer will then advance media the distance needed to accurately detect the label length indicators then stop at the Top of Form position and momentarily display the Sensed Distance The process takes a few seconds to complete The end result will be a change to the Gap Mark Threshold Paper Out Threshold and Sensed Distance values th
83. Interface is No action is required RESETTING being reset Please Wait LOADING PROGRAM N A Expanded Flash No action is required INTO FLASH Cartridge download Please Wait mode only POWER SAVER MODE N A This is a status No action required message The printeris Sending a print job or in low energy idle state pressing any control the higher voltages are panel key turns off off the front panel is power saver mode dimmed and only 5Vdc logic circuits are active PRINTER RESETTING N A Printer finished loading No action is required Please Wait the program into flash memory and is automatically resetting itself RESTORING Yes Normal download No action required BOOT CODE initialization message SDRAM TEST 32MB N A Status only not an error No action is required STATUS N A Normal message when Complete the LOADING FIRMWARE the printer is powered downloading Please Wait up while holding down software procedure both the Menu and the Down keys in preparation to download software to the printer 209 Chapter 6 Restore The Printer To Operation Table 15 Status Messages a test print pattern that will run continuously is printing Displayed Message PE Explanation Solution TESTING HARDWARE Yes Normal power up No action required PLEASE WAIT message Printer is running its initialization routine THE KEY IS Yes A momentary status 1 Unlock the Enter LOCKED mes
84. L to print complex Double Byte Character Set DBCS characters see DBCS Character Sets and Fonts on page 221 e Andal TrueType Fonts Separate cartridges containing Andal TrueType fonts allowing PGL or ZGL to print characters for virtually every language used in the world today including simplified and traditional Chinese Japanese and Korean see Andal Fonts on page 221 e Printer Job Language PJL Separate cartridges available with or without expanded memory see Printer Job Language PJL on page 222 e Quick Change Memory Cartridge QCMC This cartridge option provides an easy way to copy a printer s firmware and configuration settings from one printer to another A snapshot image of the source printer is stored onto the QCMC and a simple interface is provided to copy that image to a target printer Once the image has been copied to the target printer the two printers will be identically configured The QCMC has its own resident network MAC address that will be used in place of the printers LAN WLAN MAC address when the cartridge is left installed in a printer see Quick Change Memory Cartridge QCMC on page 222 Real Time Clock A clock chip with internal battery that keeps track of the year month day hour minute and second values It continues to operate when the printer is off The printer may be ordered with this option installed or it can be field installed at a later d
85. LID 196 ERROR FLASH DID NOT PROGRAM 196 ERROR INSUFFICIENT DRAM 196 ERROR INSUFFICIENT FLASH 197 ERROR OCCURRED CLEARING QUEUES 197 ERROR PROGRAM NEEDS MORE DRAM 197 ERROR PROGRAM NOT COMPATIBLE 197 ERROR PROGRAM NOT VALID 197 ERROR SHORT AT ADDRESS XXXX 197 ERROR WRITING TO FLASH 197 ERROR WRONG CHECKSUM 198 FILE EXISTS Enable Overwrite 198 FILE SYS WRITE 198 FILE SYSTEM FULL Delete Files 198 FILE SYSTEM FULL File Too Big 198 FILE SYSTEM FULL Optimize amp Reboot 198 GAP NOT DETECTED 199 HOO PCI SLOT 199 H01 PCI J24 199 Half Speed Mode 200 INVALID EMC 200 INVALID FILE SYS 200 LABEL MISSING 200 LABEL READY 201 LOADING PROGRAM FROM PORT XX 201 LOADING PROGRAM INTO FLASH 201 MEDIA OUT 202 MEMORY REMOVED 201 MISSING PRINT HEAD 202 MODE NOT COMPATIBLE WITH CUTTER 202 OPTION NOT INSTALLED 203 PGL ERROR 203 PRINT HEAD UP 203 PRINTER HARDWARE NOT COMPATIBLE 203 PRINTER UNDER REMOTE CONTROL 203 PRINTHEAD HOT 203 PROGRAM IS NOT COMPATIBLE WITH THIS PRINTER 203 QCMC DATA ERROR ON QCMC 204 QCMC DETECTED Copy to Printer 204 QCMC DETECTED Save to QCMC 204 REWINDER FULL 204 RFID CNTRY BAD 204 RFID Comm Err 204 RFID FW ERR 204 RFID KIL FIELD 204 RFID LOCK CMD 204 RFID TAG FAILURE 205 RFID TAG MAX RETRY 205 Ribbon Low 205 RIBBON OUT 205 SECURITY CODE VIOLATION 205 SERIAL BUFFER OVERFLOW 206 SERIAL BUFFER OVERRUN 206 SERIAL FRAMING ERROR 206 SERIAL PARITY ERROR 206 SOFT
86. MMMDD hh hour 24 hour format mm minute MMM month DD day YYYY year Feed Key Online Selects the Feed key action when the printer is online e Feed factory default A blank label is fed when the printer is online and the Feed key is pressed e Reprint Last Reprints previous printed label if the printer is online and the Feed key is pressed NOTE Pressing the Feed key when the printer is offline results in a blank label being fed Labels fed while the printer is offline are considered printed pages This results in blank feeds if online feeds are done following an offline feed when using the Reprint Last setting Disp Intensity Sets the Display Intensity values from O to 20 The factory default is 10 Bot Line Display Ribbon Life factory default The last line of the display shows the ribbon life When the printer is online and after a few labels have been fed Ribbon Life and 1 to 4 asterisks will display on the last line of the LCD indicating the approximate amount of ribbon remaining on the supply spindle based on a standard 450m ribbon An exact value cannot be determined since ribbon thickness and roll lengths vary Ribbon Life Full to 3 4 full Ribbon Life less than 3 4 to 1 2 full Ribbon Life less than 1 2 to 1 4 full Ribbon Life less than 1 4 to 1 8 full Current Config The last line of the display shows the name of the current configuration which is the last loaded o
87. OF SUCH DAMAGE Limited Software Product Warranty Printronix Inc warrants that for ninety 90 days after delivery the Software will perform in accordance with specifications published by Printronix Inc Printronix Inc does not warrant that the Software is free from all bugs errors and omissions Remedy Your exclusive remedy and the sole liability of Printronix Inc in connection with the Software is replacement of defective software with a copy of the same version and revision level Disclaimer of Warranties and Limitation of Remedies 1 THE PARTIES AGREE THAT ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE EXCLUDED Printronix Inc does not warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be uninterrupted or error free Printronix Inc reserves the right to make changes and or improvements in the Software without notice at any time 263 Appendix D Limited Software Product Warranty 2 INNO EVENT WILL PRINTRONIX INC BE LIABLE FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTIONS OR ANY OTHER DIRECT INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT EVEN IF PRINTRONIX INC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR ANY DAMAGES CAUSED BY THE ABUSE OR MANIPULATION OF THE SOFTWARE SOME STATES DO NOT ALLO
88. P MeMnu 0 cccccceeeeceeeeeeeeeeeeeeeeeeeeeseaeeeseaeeeseeersnaeees 83 SENSOR SETUP Submenu 0 cccccceseeeeeeeeeeeeeeeeeeeneeeeeeeenees 84 EMULATION MENU 0 cceceeceeeeeeeeeeeeeeeeeeeteeaeeeeeaeeseaeeeseeeeeneaeeesaes 90 OVEIVIOW on dec ik epics ck A ay rey eta eee ea eed ee 90 EMULATION SubMemts cccccceseccesseseseeeeeseneeeeesesnneeeeseeeaees 96 PRINTER SETUP Memnu ccccceceeeeeeeeeeeeeeeeseneeeeeeeeeseaeesenaeeseaeeeee 105 PRINTER SETUP Submenus c cccccesscceeessseeeeeeesseeeeeseeaes 107 INTERFACES Menu cc ccccccceeeeeeeeeeeeeeeeeeeeeeeaeesecaeeeneaeeeeeeeeseaeeens 116 INTERFACES Submem c ccccccccccssesseeeeeseeneeeeeessseneeeeeeeeas 120 CONFIGURATION MENU 00 cc cceccceeeeseeeeeeeeeeeeeeeeeeaeeeseaeeeseneeeneaees 139 CONFIGURATION SubmemtS ccccceeeeeeeeeeeeeeeeeeeeeneeeeeeees 140 DIAGNOSTICS Menu ccccccccccesseeeeesesseeeeessesneeeeesesneeeeessssteeeeesseaes 142 DIAGNOSTICS SubMemus c cceceeeceeeeeeeneeeseeeeseeeeteeeeteas 143 Saving A Configuration ccccccccceceseeeeeeeeeeeeeeeeeeeeeeeeeseaeeeseieeeneaees 145 Auto Save Configuration ccccccceseeceeeeeeeeseneeeseneeeseaeeeseeeeeeeeetens 146 Specifying A Power Up Configuration 0 ccccccesceeeeeeeeeeeeeeeeaees 148 Modifying A Saved Configuration cccccccceceeeeeeeseeeseneeeeeteeeeeeeee 149 Printing A Configuration
89. PRINTRONIX User s Manual SL4M and T4M RFID Smart Label and Thermal Printers This document contains proprietary information protected by copyright No part of this document may be reproduced copied translated or incorporated in any other material in any form or by any means whether manual graphic electronic mechanical or otherwise without the prior written consent of Printronix COPYRIGHT 2007 2010 PRINTRONIX INC All rights reserved Trademark Acknowledgements SL4M and T4M are trademarks of Printronix Inc Printronix IGP IGP Auto Label Mapping PGL and PrintNet are registered trademarks of Printronix Inc HP is a registered trademark of Hewlett Packard Company PCL is a registered trademark of Hewlett Packard Company IBM is registered trademark of International Business Machines Corp MS DOS and Windows are registered trademarks of Microsoft Corporation Centronics is a registered trademark of Genicom Corporation IEEE is a registered service mark of the Institute of Electrical and Electronic Engineers Inc ANSI is a registered trademark of American National Standards Institute Inc EIA is a registered service mark of Electronic Industries Association ZPL ZPL Il and Zebra are registered trademarks of Zebra Technologies Corporation TEC is a registered trademark of the Toshiba TEC Corporation Intermec is a registered trademark of the Intermec Technologies Corporation SATO is a reg
90. Restore The Printer To Operation Table 14 Fault Messages Displayed Message Cae Explanation Solution ERROR WRONG Yes The printer received the Power off the printer for 15 CHECKSUM complete program but seconds then power back Repeat Download the checksum did not on If the problem persists match The data may contact your authorized have been corrupted customer service during download representative or repeat download FILE EXISTS Yes The printer operator Set the Overwrite Files menu Enable Overwrite tried to save afile using option to Enable the name of an existing stored file FILE SYS FULL Yes Insufficient flash 1 Delete any files that are Delete Files memory available to not used or are no store file longer needed by using the Delete Files menu option 2 Select the menu option Optimize amp Reboot 3 Check the Flash Avail menu option to determine if there is enough flash to store the file FILE SYS FULL Yes No Insufficient flash Delete unncessary files and File Too Big memory available to select the Optimze amp Reboot Store file menu option Check the Flash Avail menu option to determine if there is enough flash to store the file you wish to save Files too large for onboard flash may be saved on the optional Extended Memory Cartridge EMC FILE SYS FULL Yes Insufficient flash Enter the PRINTER SETUP Optimize amp Reboot memory available to menu and use the Optimize store fil
91. SETUP Submenus PRINTER SETUP Submenus PAA Status See Printronix Application Adapter in the PrintNet Enterprise Suite User s Manual e Disable factory default The printer disables the use of PAA functionality e Enable The printer enables the use of PAA functionality Power Saver Time The time interval you specify for this parameter sets the amount of idle time before the printer goes into Power Saver mode Pressing any key removes the power saver message from the control panel Sending a print job to the printer also turns off power saver mode The options are 1 5 10 15 30 45 60 and 240 minutes The factory default is 15 minutes Pwr Save Control Pwr Save Control allows you to enable and disable Power Saver mode If enabled the menu for Power Saver Time is in effect The options are Enable factory default and Disable Display Language This parameter chooses the language that will appear on the LCD English German French Italian Spanish Portuguese Simplified Chinese Traditional Chinese or Korean The factory default is English Alarm e On factory default An audible alarm sounds 3 beeps when a fault occurs such as a paper jam e Cont Beep A continuous audible alarm sounds when a fault occurs which can be stopped by pressing CLEAR e Off No audible alarm sounds Power up State e Online factory default The printer powers up in the online state e Offline The pri
92. SID Name 31 32 Reset SSID Name Allows you to reset the SSID name Min Xfer Rate Allows you to set the minimum speed at which the Wireless Option will accept a connection in millions bits per second The options are Auto negotiate factory default 1Mb sec 2Mb sec 5 5Mb sec and 11Mb sec Channel Allows you to select the RF channel The options are Default and 1 15 NOTE The Channel option is hidden for 802 11g radio card Preamble The length of the preamble in transmit packets e Default the default The Wireless option automatically determines the length e Short For newer printers which can handle higher transfer rate speeds Long For older printers which cannot handle higher transfer rate speeds Antenna The type of antenna used e Primary factory default Select when you want to use the Primary antenna on the server e Auxiliary Select when you want to use the Auxiliary antenna on the server Power Mgmt This allows you to set power save mode and sleep time A value specifying the sleep time in milliseconds will be provided If set to zero power save mode will be disabled The range is 0 1000 ms and the factory default is 0 ms Transmit Power The power level as a percentage of full power The range is 0 100 and the factory default is 100 Internat Mode When enabled the Wireless option adapts to international frequency requirements in Europe The options are Disable factory
93. Sensing Gap Sensing Gap Sensing Black Mark on underside K cl Recommended Recommended E m D Cross Perf D Cross Perf D l Location Location m i a iL Leila ee ale CG A A J r Direction of Media Motion Direction of Media Motion Y Figure 5 Media Dimensions Table 17 Media Specifications A Label Width Range B Liner Width Range C Min Gap Hole Notch Height D Media Length Range Tear Off Strip Mode Peel Off Mode Cut Mode Rewind Mode Continuous Mode E Media Thickness Range G Width of Inter label notch hole l Min Refl Mark Width K Min Refl Mark Height SL4M T4M 0 87 to 5 0 inches 22 to 128 mm 1 0 to 5 15 inches 25 to 131 mm 0 10 in 2 54 mm 0 25 in 6 mm to 99 in 1 in 25 4 mm to 39 in 1 in 25 4 mm to 99 in 0 5 in 13 mm to 99 in 0 25 in 6 mm to 99 in 0 0023 to 0 010 in 0 06 to 0 254 mm 0 25 to 0 50 in 6 35 to 12 7 mm 0 5 in 12 7 mm 0 10 in 2 54 mm 2515 mm 991 mm 2515 mm 2515 mm 2515 mm Be ie eee Cadel e These figures are approximate and depend upon the active emulation and application Direction of Media Motion You may need to select Mark sensing instead of Gap sensing for notch widths 25 in or less due to limited inside travel of the Gap sensor 213 Appendix A Media Thickness The printer supports media thickness ranging from 002 to 0 010 inches 0 051 to 0
94. The first ribbon take up core comes with the printer Thereafter move the empty core from the ribbon supply spindle to the take up spindle after the ribbon is used up Slide the ribbon roll onto the ribbon supply spindle until it is flush with the flange Open the pivoting deck and printhead by rotating the deck lock lever fully counterclockwise until the deck and printhead swing upward Loading Ribbon Ribbon Take Up Spindle Ribbon Take Up Core Ribbon Supply Spindle Alternate Ribbon Printhead Path Ribbon Platen not shown Ribbon Guide Roller 2 5 Thread the end of the ribbon under the ribbon guide rollers between the platen rubber drive roller and the printhead and between the ribbon take up and supply spindles NOTE Make sure to thread the ribbon behind the ribbon take up spindle NOTE The alternate ribbon path is for inside ink ribbon 23 Chapter 2 Setting Up The Printer Ribbon Take Up Core Ribbon Take Up Spindle Ribbon Leader Deck Lock Lever Printhead Pivoting Deck IMPORTANT Never attach the ribbon to the ribbon take up spindle without a ribbon take up core installed 6 Attach the ribbon to the ribbon take up core on the ribbon take up spindle with tape 7 Manually rotate the take up spindle counterclockwise until the ribbon leader has passed the printhead 8 Ro
95. UP can be used to load TrueType fonts into the file system Please see the PTX_SETUP chapter in the PGL Programmer s Reference Manual for details Example PTX_SETUP FILE_1IO CAPTURE ARIAL TTF PTX_END Arial TrueType font binary data NOTE Do not add any LF FF at the end of the binary data PTX_SETUP FILE_1O CAPTURE PTX_END Labeling Applications A TrueType font can be downloaded through several labeling applications such as Codesoft Loftware and Bartender Please contact the appropriate company for more details Labeling Applications Select And Print Downloaded TrueType Fonts After downloading the TrueType font using any of the following methods you can access the downloaded TrueType font by using the command as described in the PGL Programmer s Reference Manual To Print ASCII Characters You can print characters from your font using the currently selected character set You can also select a new character set using the ISET command Example CREATE FORM FONT NAME ARIAL TTF ALPHA 10 10 2 2 01234 STOP END EXECUTE FORM 1 To Print All Characters You can print all of the characters in your font using UTF 8 You must have a UTF 8 datastream to print Example CREATE FORM ISET UTF8 FONT NAME ARIAL TTF ALPHA 10 10 2 2 SUTF 8 data STOP END EXECUTE FORM 1 To Print Double Byte Characters DBCS You can print double byte DBCS characters through UTF 8 with a non D
96. W THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU 3 Printronix Inc will not be liable for any loss or damage caused by delay in furnishing a Software Product or any other performance under this Agreement 4 Our entire liability and your exclusive remedies for our liability of any kind including liability for negligence except liability for personal injury caused solely by our negligence for the Software Product covered by this Agreement and all other performance or nonperformance by us under or related to this Agreement are limited to the remedies specified by this Agreement 5 California law governs this Agreement Termination of License Agreement This License shall continue until terminated This license may be terminated by agreement between you and Printronix Inc or by Printronix Inc If you fail to comply with the terms of this License and such failure is not corrected within thirty 30 days after notice When this License is terminated you shall return to the place you obtained them the printer and all copies of the Software and documentation U S Government Restricted Rights Use duplication or disclosure by the government is subject to restrictions as set forth in the Rights in Technical Data and Computer Software clause at FAR 242 227 7013 subdivision b 3 ii or subparagraph c 1 ii as appropriate Further use duplication or
97. WARE ERROR 206 WAITING FOR PROGRAM DOWNLOAD 207 WIRELESS ADAPTER NOT COMPATIBLE 207 Fault Messages 187 Fault Mode 34 Fault Reprint option 80 Feature File option 144 Feed Key 37 Feed Key Online option 114 FILE EXISTS Enable Overwrite 198 FILE SYS WRITE 198 FILE SYSTEM FULL Delete Files 198 FILE SYSTEM FULL File Too Big 198 FILE SYSTEM FULL Optimize amp Reboot 198 FIRMWARE DOWNLOAD 208 Firmware Download Utility downloading software 154 Flash Contains Boot Code downloading software 161 FLASH Installed option 144 Flash Memory load 153 Fonts Downloading TrueType 162 TrueType 162 Forms Handling option 101 Full Media Rewinder 219 235 Full Media Rewinder with 3 Inch Diameter Core Adapters 239 G Gap Length option 88 GAP NOT DETECTED 199 Gap Sensing 46 Gap Windowing option 87 Gap Mark Sensor option 84 Gap Mark Thresh option 85 H HOO PCI SLOT 199 H01 PCI J24 199 Half Speed Mode 200 Hardware options 219 Head Auto Cal option 87 Head On Time option 144 Head Resolution option 145 Head Voltage option 145 Hex Dump Mode option 144 Hidden Menus 64 Hor Image Shift option 72 Horizontal Black Marks sensing 45 Host Form Length option 98 Host interface characteristics 216 Host Interface option 120 l 2 5 Selection option 102 IEEE 1284 Interface Byte mode 56 Compatibility mode 56 Nibble mode 56 signals 57 IEEE 1284 option 131 Ignore Mode option 100 Ignore Text op
98. a Interface WARNING Power Cord Requirements Power Cord Requirements In compliance with international safety standards this printer is equipped with a three pronged electrical plug on the power cord When this power cord is plugged into a correctly wired power outlet the ground conductor ensures that the printer chassis is at ground earth electrical potential Failure to properly ground the printer can result in electrical shock to the operator Never use adapter plugs without grounding prong Never remove the grounding prong from the power cable plug If using an extension cord make sure it is a three wire cable with a properly grounded plug Setting Up The Printer IMPORTANT CAUTION CAUTION CAUTION IMPORTANT NOTE This section describes the procedures for loading various types of ribbon and media You can also refer to instructions on the printer itself on a label on the inside of the media cover The term media in this manual refers to all the different kinds of paper label or tag stock material that can be printed on by the printer Your thermal printer can print on continuous paper adhesive backed labels or non adhesive tags packaged in roll or fanfold form For best results use only genuine Printronix supplies See Supplies on page 250 DO NOT TOUCH the printhead or the electronic components under the pivoting deck The discharge of electrostatic energy that accumul
99. acing The Printhead 1 Set the printer power switch to O Off WARNING Always unplug the printer power cord from the printer or power outlet before doing any installation procedure Failure to remove power could result in injury to you and damage the equipment When applicable you will be instructed to apply power 2 Unplug the printer power cord from the printer or the AC power source 3 Disconnect the data signal cable s from the printer interface s 4 Remove the ribbon and media e g paper label or tag stock material pghedrem Pivoting Deck Deck Lock Lever Printhead Controller Cable Assembly Printhead Release Lever Release Tab Printhead Assembl 4 Power Supply Cable Assembly Figure 4 Replacing the Printhead Assembly CAUTION Oils from your hands can damage the light brown area heating elements of the printhead Do not touch the light brown area when you handle the printhead assembly 5 Open the pivoting deck by rotating the deck lock lever fully counterclockwise The pivoting deck will swing upward exposing the bottom of the printhead assembly 176 CAUTION To prevent electrostatic damage to electronic components ground yourself by touching an unpainted part of the printer frame before handling and installing the printhead 6 Arrow 2 Support Shaft U Printhead X Controller Cable W Assembly AS Touch an unpainted part of the printer
100. actory default Run Auto Cal relies exclusively in its ability to detect varying transitions between labels and gaps notches holes or black marks while advancing media during the calibrate process to determine Sensed Distance The amount of media advanced is based on the number of transitions detected NOTE Although the Use Label Length keeps its value enable disable at all times it will always be disabled when Set Label Length is set to Automatic The correct setting will take effect when Set Label Length is set to manual Based on the setting on the Set Label Length menu in the Media Setup menu the Use Label Length menu will be ignored disabled e Enable The Label Length value set in the MEDIA SETUP menu is used in the calibrate algorithm This causes the Run Auto Cal process to advance media the minimum distance required to detect the true gap notch hole or black mark used for TOF Top of Form sensing This resolves problems where the sensor s may mistake high noise levels or preprinted images within the label as the gap notch hole or black mark that could result in a sensed distance value much shorter than the actual label length Example A 0 2 inch calibrated Sensed Distance with a 3 0 inch long label installed NOTE Setting the Label Length value less than half the actual length of the label in use will result in erroneous Sensed Distance values when Run Auto Cal is performed Thres
101. ad Usage option 144 Printhead Wear 175 Printing Adjustments media width 42 Printing Process 14 direct thermal printing 14 thermal transfer printing 14 Printing specifications 211 Printronix Media 251 usage 252 Printronix Windows Driver 162 Problems solve 179 Processing Time improve 173 PROGRAM IS NOT COMPATIBLE WITH THIS PRINTER 203 Protect Config option 140 Ptr On Time option 144 Ptx Setup Parse option 108 Ptx Setup SFCC option 108 PTX_SETUP 166 Pwr Save Control option 107 Pwr Up Action option 86 Q QCMC 222 QCMC DATA ERROR ON QCMC 204 QCMC DETECTED Copy to Printer 204 QCMC DETECTED Save to QCMC 204 Quick Change Memory Cartridge QCMC 222 copying QCMC snapshot image 227 installation 223 loading new firmware on printer 229 saving printer s configuration 225 updating printer configuration 229 R Real Time Clock 220 Repeat Form Opt option 103 Replace Printhead 176 Reset Cfg Names option 141 Reset Head Data option 145 Restore Printer To Operation 178 RESTORING BOOT CODE 209 Ret Status Port option 108 REWINDER FULL 204 Rewinder full media 235 Rewinder full media with 3 inch diameter core adapters 239 RFID 220 RFID CNTRY BAD 204 RFID Comm Err 204 RFID FW ERR 204 RFID KIL FIELD 204 RFID LOCK CMD 204 RFID TAG FAILURE 205 RFID TAG MAX RETRY 205 Ribbon load 22 Ribbon 8300 250 Ribbon 8500 250 Ribbon 8600 250 Ribbon 8700 250 specifications 214 Ribbon
102. ad deck PRINTHEAD HOT Yes No The printhead has 1 Allow the printhead to Wait 5 Minutes become overheated cool down for 5 minutes Go Online then press Pause Resume printing 2 If possible reduce print intensity 3 If problem persists contact your authorized service representative PRINTER HARDWARE Yes The printer used to Change the hardware NOT COMPATIBLE configure the QCMC configuration of the new Power Off Printer has different hardware printer to match the original Remove Cartridge options than the printer printer to be configured PRINTER UNDER Yes Indicates that PNE Press any key on the printer REMOTE CONTROL software has control of the printer PROGRAM IS NOT No An attempt was made Try downloading again If COMPATIBLE WITH THIS to download a problem persists contact PRINTER non compatible your authorized service Repeat Download program file representative 203 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages Can User Displayed Message Correct Explanation Solution QCMC DATA ERROR Yes The data on the QCMC Delete the existing QCMC ON EMC is corrupted and recopy from the original Delete amp Resave printer QCMC Data QCMC DETECTED Yes The printer detected a To configure the printer with Copy to Printer QCMC with a saved the QCMC press the Enter Yes Press lt ENTER gt configuration key otherwise press the No Press
103. ailable such as film or synthetic paper substitutes Most of these media options can be die cut for easy label applications The wide selection of media sizes and face stocks have been tested with Printronix ribbons for print quality and usage Consult your Genuine Printronix Supplies Catalog call the Printronix Customer Solutions Center at 714 368 2686 or access the Printronix web page at www printronix com NOTE The term media used in this manual refers to all the different kinds of label or tag stock that can be used in the printer See Genuine Printronix Media on page 251 for more information Ribbons Printronix offers a wide range of ribbons specifically engineered to enhance printing capabilities and to prevent premature printhead wear Therefore you should use a Genuine Printronix Thermal Ribbon in your printer See Genuine Printronix Thermal Transfer Ribbons on page 250 for more information 2 Operation Unpacking The Printer The printer is shipped in a carton and protective bag The top lid of the carton has instructions for removing the internal packing material Keep all packing material in case repacking is required CAUTION Avoid touching the electrical connectors to prevent electrostatic discharge damage while setting up the printer The discharge of accumulated electrostatic energy can damage or destroy the printhead or electronic components used in this device Packing Material 4
104. aits for you to take away the label before printing the next one on demand printing Supported only when Standard Peel or Peel with Liner Rewinder option is installed When either option is installed a Remove Label message will display to remind you to remove the label before the next one can be printed NOTE If the Peel Off option is not installed the error message OPTION NOT INSTALLED displays Requires the Standard Peel without Liner Rewinder or Standard Peel with Liner Rewinder option Not allowed if the options are not installed 69 Chapter 70 4 MEDIA SETUP Menu e Cut When the optional media cutter is installed it automatically cuts media after each label is printed or after a specified number of labels have been printed when a software cut command has been issued It cuts continuous roll paper labels or tag stock NOTE The Cut option is not allowed if the cutter is not installed The error message OPTION NOT INSTALLED displays e Rewind In rewind mode the printer unwinds the media from the media supply spindle or fanfold label stack prints the labels and rewinds the printed media and its carrier web onto the optional rewind spindle NOTE The Batch Label Rewinder option is not allowed if the Rewinder is not installed The error message OPTION NOT INSTALLED displays e Continuous Printer prints on the media until the print buffer is empty and then stops at the next top of form Adv
105. al Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E04A ISI NO TRA See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E04B ISI DIRECT See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility 194 Table 14 Fault Messages Fault Messages Displayed Message Can User Correct Explanation Solution E04C ISI PROTEC See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software
106. al blank label 0S Apie Om Inches occurs within a print job 2 Check that Clip Page Enable in the MEDIA SETUP but no labels are lost menu Clip Page Enable causes any printable data to be clipped off and lost once the next TOF position transmissive gap notch hole or reflective mark is detected Clip Page Disable allows the printer to ignore a gap or mark The printer looks for the gap or mark after the specified Label Length is first reached 185 Chapter 6 Restore The Printer To Operation Table 13 Printer Problems and Solutions continued Symptom Solution Explanation RIBBON Printer cuts melts through the transfer ribbon Verify that Print Intensity is set to the proper level in the MEDIA SETUP menu Verify that Print Mode in the MEDIA SETUP menu is set for Transfer and not Direct Thermal Printing stops and the FAULT status indicator flashes Check that the media sensor is clean and undamaged Check that the gap between the bottom of a label and the top of the next label is at least 0 100 inch Use only labels and tag stock approved for this printer Inspect for a jammed label Remove the jammed label Check that the transfer ribbon and label stock are routed correctly Printer Alarms The printer has built in alarms that monitor printer status and media stock conditions Alarm messages display indicating the present status of the printer and media stock l
107. and stops printing when media has advanced a distance equal to three or more times the Label Length value set in menu e 9 Labels e 1 Label 81 Chapter 82 4 MEDIA SETUP Menu Ticket Save Mode This option determines the action of the media for Continuous std Tear Off Tear Off Strip and Cut Media Handling Modes after the printer is first powered up or after the printhead has been opened and then closed When enabled this option eliminates wasting label s or ticket stock when the printer advances media to search for the next TOF position e Enable The printer will assume that media is at the TOF position after cycling power or after the printhead is opened and then closed When a print job is sent it is printed without advancing media to search for the next TOF position NOTE The user must ensure that media is at the correct TOF position cross perforation liner gap notch or mark at the tear bar edge before cycling power or before closing and locking the pivoting deck In addition media must be calibrated and the correct Media Handling Mode Label Length and Gap Mark Sensor selected and saved as the Power Up Config Option applies to 3 75 inch or longer label lengths only Disable factory default The printer assumes that the media is not at the correct TOF position after cycling power or after the printhead is opened and then closed and advances media until the next gap notch or mark is detected by the Media Sen
108. ange is 100 to 1800 Kbytes and the factory default is 100 Kbytes Max Cache Memory The Maximum Cache Memory option specifies the size of the memory block that can be allocated to the font cache The font cache stores bitmaps that are created on demand from the font outlines stored on the printer flash The cache allows the printer to print scalable fonts at optimum speed Memory block allocation will not take effect unless you save it in a configuration and the printer is powered up with that configuration To calculate the memory requirement use this equation HS x VS x Average Height x Average Width x NumOf Char 8 Where HS Horizontal resolution VS Vertical resolution Average Height Average character height inches Average Width Average character width inches NumOfChar Number of Characters to be cached The allowable range is 50 KBytes through 2000 KBytes in 50 KByte increments The factory default is 900 KB NOTE For most applications the default settings for font memory are acceptable Therefore do not change the defaults unless your application requires an uncommon memory configuration Max Cached Char The Maximum Cached Characters option specifies the size of the largest character that can be stored in the font cache This will not take effect unless you save it in a configuration and the printer is powered up with that configuration To calculate the memory requirement use this equation HS x VS x Avera
109. at the printer will use The changes in values take effect immediately within the current configuration menu Run Auto Cal is completed successfully when the Sensed Distance displayed correctly matches that of the installed media When Gap is selected the Sensed Distance should match the length from the trailing edge of one gap to the trailing edge of the next gap one label one gap When Mark is selected the Sensed Distance should match the length from the trailing edge of one black mark to the trailing edge of the next black mark Run Auto Cal supports label lengths up to 35 inches for Gap or Mark sensing when Use Label Length is set to Disable SENSOR SETUP Submenus Run Profile This feature provides a graphical printout showing the relationship of the Paper Out Threshold and the Gap Mark Threshold The profile printout assists you in setting the thresholds for difficult media This includes preprinted labels and labels with poor gap media dynamic range When selected the printer will advance media and print the media profile along the length of each label The printer will continue to print the profile until you press Sensed Distance This value in inches represents the distance that was sensed between the TOF of one label to the TOF of the next label With gapped media installed the distance equals the physical label length plus one gap notch or hole trailing edge of one gap notch or hole to the trailing edge of the n
110. ate by an authorized service representative RFID The RFID encoder programs smart labels tags with embedded inlays The printer may be ordered with an RFID encoder installed making it an SL4M printer or it can be field installed by an authorized service representative Interface Options Network Interface Card NIC This option permits placing the printer on a LAN rather than attaching it directly to a host system The printer may be ordered with the NIC included in the shipping carton or it can be field installed at a later date Two NICs both are user installable at the rear panel of the printer are available e Ethernet 10 100Base T The Ethernet 10 100Base T NIC supports data transfer rates of 100 Mbps e Wireless 802 11b g The wireless NIC provides wireless 802 11b g connectivity without expensive cabling and reconfigurations required from a wired network The PrintNet Enterprise Suite PNE remote management software is standard with the wireless NIC The printer can support only one NIC option at a time NIC installation instructions are available as part of the option kit as well as in the Maintenance Manual Software Options CAUTION You must power off the printer before you install or remove the EMC or you may damage the EMC and the printer If you remove the EMC after powering on the printer with the EMC installed the fault message MEMORY REMOVED Check EMC will display You cannot clear this message by
111. ates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device Do not close the pivoting deck without label stock installed between the printhead and the platen because debris on the platen may damage the printhead Avoid touching the electrical connectors while setting up the printer to prevent electrostatic discharge damage The discharge of accumulated electrostatic energy can damage or destroy the printhead or electronic components used in this printer Adhesive backed labels that DO NOT lay flat on the liner can jam the printer This can cause the label to peel off the liner The exposed edges can stick to the label guides and rollers inside the printer If you run out of labels while printing do not turn off the printer while reloading labels because you can lose data 21 22 Chapter Media Cover IMPORTANT 2 Setting Up The Printer Loading Ribbon For direct thermal media no ribbon required go to page 25 Flange Ribbon Take Up Core Ribbon Take Up Spindle Ribbon Roll Ribbon Supply Spindle Deck Lock Lever Pivoting Deck Clean the printhead platen roller and media sensor every time you change the ribbon See Cleaning The Printhead Platen Roller And Media Sensors on page 170 1 Raise the media cover 2 Install the ribbon take up core on the ribbon take up spindle NOTE
112. ator both sides Media Sensor Handle Sensing Media with Horizontal Black Marks or Inboard Notches 1 Use the media sensor handle to horizontally position the media sensor assembly so that the sensor indicators embossed on both sides are aligned with the reference marks on the media Select Mark in the Gap Mark Sensor submenu under the SENSOR SETUP menu See Sensing Different Media Types on page 46 NOTE If using media with shallow notches i e notches that are cut short where the media sensor cannot be adjusted to detect the notch be sure to select Mark in the Gap Mark Sensor submenu under SENSOR SETUP menu For Mark sensing the ribbon must be loaded see Loading Ribbon on page 22 3 Perform an Auto Calibrate See Running Auto Calibrate on page 47 Sensing Media with No Label Length Indicators 1 When using media without label length indicators no gaps notches holes or marks or when you want to ignore all existing length indicators place the media sensor in the center of the media so it can detect when a Paper Out condition exists Select Disable in the Gap Mark Sensor submenu under SENSOR SETUP See Sensing Different Media Types on page 46 3 Perform an Auto Calibrate See Running Auto Calibrate on page 47 45 Chapter 2 Positioning The Media Sensors Sensing Media with Gapped Liner 1 Use the media sensor handle to horizontally position the media sensor assemb
113. atus ignored e ENQ STX see Table 11 e ENQ see Table 12 When enabled the printer will respond to an ENQ character by sending a status byte to the host The type of status byte is determined by a Front Panel Menu selection The selections allowed are ENQ STX and ENQ The ENQ is removed from the data stream Table 11 ENQ STX Status Byte Bit Printer Status 0 Set when the printer is not online or the buffer is full 1 Set when the printer is offline Clear during a paper out or RibbonMinder fault Always set Set during a Head Open fault Set during a buffer overflow fault Set during a parity or framing error fault NIOJ O AJOJN Always clear 135 Chapter 4 INTERFACES Menu Table 12 ENQ Status Byte Bit Printer Status 0 Set when the label has printed 1 Set when the label is presented 2 Set while the printer is online 3 Always set 4 Set printing in the batch mode 5 Set during a Ribbon fault 6 Set during a Paper Out fault 7 Set during a Head Open fault e Framing Errors These are possible errors that can occur when serial interface settings of the printer do not match those of the host computer e Enable factory default If a framing error occurs a fault message will display on the control panel e Disable If a framing error occurs a fault message will not display on the control panel e Offline Process e Disable
114. bits in the serial data word Either 1 or 2 stop bits can be selected The setting must match the corresponding stop bit setting in the host computer The factory default is 1 131 Chapter 132 4 INTERFACES Menu Parity The options are Odd Even Mark Sense or None factory default The setting must match the corresponding parity setting in the host computer Data Protocol You can select one of the following serial interface protocols to meet the host interface requirements e XON XOFF factory default The printer controls the flow of communication from the host by turning the transmission on and off In some situations such as when the buffer is full or the timing of signals is too slow or too fast the printer will tell the host to stop transmission by sending an XOFF character An XOFF character is sent when the number of empty bytes in the buffer is less than or equal to 25 percent of the buffer size If the host keeps sending data after an XOFF is sent the printer firmware will continue to send an XOFF for every 16 characters received When cleared the printer will resume receiving data XON The data does not have any End of Text codes XON XOFF is a non block protocol e ETX ACK End of Text Acknowledge The host controls the flow of communication to the printer by sending a block of data and ending the block with an End of Text ETX signal When the printer receives the ETX signal it will acknowledge the
115. ble Select when using media with no label length indicators no gaps notches holes or black marks or when you want the printer to ignore all existing label length indicators on the installed media NOTE When you select Disable the length of each label is based on the Label Length value entered in the MEDIA SETUP menu or the value sent via host software 7 Press 4 to enable the displayed option An asterisk appears next to the selection Run Auto Calibrate see to page 47 Press Pause until OFFLINE appears on the LCD 46 Running Auto Calibrate You can initiate Run Auto Cal Auto Calibrate via the the SENSOR SETUP menu NOTE Verify that the Gap Mark Sensor option Gap Mark or Disable N oa fF w matches the installed media See Sensing Different Media Types on page 46 Check that the media sensors are horizontally positioned to permit sensing of the label length indicators See Positioning The Media Sensors on page 44 If Use Label Length is enabled in the SENSOR SETUP menu make sure the Label Length value entered in the MEDIA SETUP menu matches the physical length of the installed media Entering the correct length forces the printer to advance media far enough during calibrate for long labels so actual gaps and marks can be detected If you try to do an Auto Calibrate when Peel Off Media Handling is enabled the LCD will display CANNOT CALIBRATE Disable Peel Off Before you can do
116. ble only when Admin User is set to Enable in the PRINTER SETUP menu 1 This menu appears only if a CST Character Sequence Table file is loaded If a RFID option is installed loading a CST will hide override the SMT Status menu 2 This menu appears only if the PJL cartridge is installed 105 Chapter 4 PRINTER SETUP Menu EMC FFS Optimize amp Print Auto Lockin Set Lock Key a P 8 y PRINTER SETUP continued from page 105 Reboot File List Overwrite Files Disable Enable Enable Disable View EMC Files Delete Files Flash Avail Max Font Buffer Max Cache Memory Max Cached Char Standard Chars Extra Bold Char 100 KBytes 900 KBytes 01 KBytes 340 448 504 100 to 1800 Kbytes 50 to 2000 KBytes 01 to 20 KBytes Oto 512 0 to 512 0 to 512 106 OCR A OCR B Tall Batch Feed Key Chars Chars Characters Counter Online 384 304 Disable Disable Feed 0 to 512 0 to 512 Enable Enable Reprint Last Disp Bot Line Admin Intensity Display User 10 Ribbon Life Disable 0 to 20 Current Config Enable No Display Notes Factory Default Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu 3 This menu appears if the EMC is installed 4 This menu appears only if the real time clock option is installed PRINTER
117. bmenus Select Char This parameter selects which character to discard when Ignore Mode is enabled e 0 the default e 0 255 Any character from 0 to 255 in decimal Do FF at TOF Determines whether the printer with media already set at the TOF Top of Form position will advance media to the next TOF position upon receipt of an FF command e Enable factory default The printer will advance media from the present TOF position to the next TOF position upon receipt of an FF command causing a blank form e Disable The printer will not advance media from the present TOF position to the next TOF position upon receipt of an FF command IGP100 Compatibl This parameter forces the output to correspond with IGP 100 printer output in cases where there are differences The options are Disable factory default and Enable Expanded Font Expanded font allows you to print characters in different sizes with specified parameters and to select which font face to use e Scalable factory default Uses scalable fonts e Block Uses block fonts e Alt Block 1 Uses alternative block fonts with a different character set Scalable Size This option determines whether scalable characters are sized based on normal scaling or based on the size of block characters If the option Block is set then the scalable character are made to be the same size as block characters in the old IGP X00 printers The options are Normal factory defau
118. c appearance Type Media Stock Ribbon Features Typical Applications Direct Thermal Paper Label Not Used Low cost Shipping Tag Ease of use Inventory tracking Synthetic Label Low environmental durability Limited label life Will fade and or discolor when exposed to heat sunlight or chemicals Thermal Transfer Paper Label Printronix Lowest cost thermal transfer Shipping Tag Wide Spectrum combination Inventory tracking Wax 8300 Most commonly used Product labeling Low environmental durability Compliance labeling Low abrasion resistance Longer life than direct thermal Thermal Transfer Paper Label Printronix Wax Mid range wax resin Same as economy Tag Resin Blend performance and applications with Synthetic Label 8500 characteristics at economy advantage of Tyvek and wax prices supporting Valeron Darker razor sharp smudge Polypropylene proof images Polyethylene Polyolefin and Valeron media Thermal Transfer Paper Label Printronix Better environmental Retail applications Tag Specialty Resin durability where labels are handled Excellent for most applications Compliance labeling Thermal Transfer Synthetic Label Printronix Harsh Environment Resin 8700 High environmental durability High physical durability Excellent aesthetic appearance Most expensive label tag combination High temperature environments Medical applications Outdoor environments Environments with chemica
119. cations 212 usage 252 Media Cutter 219 Media Cutter specifications 215 Media Handling Modes 40 Media Handling option 69 MEDIA OUT 202 Media Profile run 48 Media Selection 16 Media Sensor cleaning 170 Media Sensors different media types 46 media with gapped liner 46 media with horizontal black marks 45 media with inboard notches 45 media with no label length indicators 45 positioning 44 MEDIA SETUP menu 68 submenus 69 Media specifications matrix 213 Media Thickness Adjustment 41 Media Types sensing 46 Media Width Adjustment 42 Media wtih Gapped Liner sensing 46 MEMORY REMOVED 201 Memory specifications 215 Menu CONFIGURATION 139 DIAGNOSTICS 142 EMULATION 90 hidden 64 INTERFACES 116 main menu configuration 66 MEDIA SETUP 68 overview 65 PRINTER SETUP 105 select option 63 SENSOR SETUP 83 Menu Changes Detected prompt 147 Menu Key 37 Menu mode 34 Menu Unlock Combo Key 39 Min Calib Delta option 88 MISSING PRINT HEAD 202 MODE NOT COMPATIBLE WITH CUTTER 202 Modes media handling 40 operating 34 Modify Saved Configurations 149 N Name Config option 141 Nibble Mode IEEE 1284 interface 56 NIC and FTP downloading software 158 NIC downloading software 156 No Label Length Indicators sensing 45 Num Auto Labels option 78 O OCR A Chars option 113 OCR B Chars option 113 Offline Mode 34 Online Auto Cal option 87 Online Indicator 39 Online Mode 34 Online
120. ccccccecseeeeeeeeeeeeeeeeeeeeeeeneeeeeaeeeseeeeeaes 50 Table of Contents 3 Standard Interfaces ccccccccccccesssssssssseeeeeeees 53 OVEIVIOW ATE TE E E dussedaecaalscithavesdsnsanncdustaaaceaueetasesesan ea 53 Auto SWITCHING asirini uantu ee eaaa ae enen as aisee 53 Parallel Interface cccccccceeeeeeeeeeeeeeneceeeeeeeeeeeeeeececuaaeeeeeeeeeeeeteeeeeeaaea 54 CE MUONICS en levcdee cenit E a eaten etl eee 54 EEE 1284m ai ist elle a Jats l arabe aE 56 SOrALINC MACS cs csscaccceescsaccioessacaccoessadacccadseaaaccauspaaadccauseaaseaeyeaiaands csdacas 59 RS 232a A viability a od ire ees 59 4 Configuring The Printer sssssssseeeeeeeeeeeees 61 OVEIVIOW Si itv etal a aria E a a a E a G arenas 61 Setting Printer Configuration Parameters s e 61 Moving Within The Configuration Menu l 61 Selecting A Menu Option cccceceeeeeeeeeeeeeeeeeeeeeeeeeeesaeeeseeeenaes 63 Changing Printer Settings c cccceceeeeeeeeeeeeeeeeeeeseneeeeeneeeeeaeetees 64 Hidden MeMuS ccccceeeeeeeneeeceeeeeeeeeeeeeeeeaeaaaeeeaeeeeeeeeeeeeeseecncaneeeeeeeees 64 Menu OVErVICW cceeeeccceeceseeeeeeeceneeeeeeseceeeeesseaeeesesesneeeeeessnnateeeseenaees 65 Malin M nti 2 cieesctiseotestscaceniceecs ccpiyy tesrectmat ct taptiareenes a a ceevageded 66 MEDIA SETUP M U sieua maha aa aalen ka eeaeee hienat esie 68 MEDIA SETUP SubmMemue cccccsscccceessnceeeeeesneeeeessesneeeeeeseaes 69 SENSOR SETU
121. ch as media and ribbons are not covered under this warranty This warranty does not cover equipment or parts that have been misused altered or used for purposes other than those for which they were manufactured This warranty also does not cover loss shipping damage damage resulting from accident or damages resulting from unauthorized service THERMAL PRINTHEAD Printronix warrants the printhead for a period of one hundred eighty 180 days or 1 000 000 linear inches for direct thermal use or 2 000 000 linear inches for thermal transfer use whichever comes first The warranty does not cover printheads that have been misused damaged due to improper cleaning or damaged due to use of improper ribbons or media SUPPLIES For the nearest Printronix full service distributor that carries Printronix genuine supplies please call 800 733 1900 or fax 714 368 2354 Supplies design specification and selection are integral to the development of any computer imaging system Printronix s extensive manufacturing and research capabilities along with years of experience in the design of printers and their applications assures that you will receive the exact materials that you require to maximize the performance of your Printronix printer For more information call the Printronix Customer Solutions Center at 714 368 2686 or access the Printronix website at http www printronix com ON SITE MAINTENANCE SERVICE Printronix offers on site suppor
122. ch carriage return The next print position will be print position 1 of the next line Define LF Code This parameter forces the printer to insert an automatic Carriage Return code into the data stream whenever a Line Feed code occurs This can be used in most installations but it is required if the host computer does not send carriage returns to the printer NOTE For this menu to take effect in PGL PGL Normal needs to be set to PGL Menu see page 93 e LF LLF factory default Does not perform an automatic carriage return The next print position will be at the current print character position on the next line e LF CR LF Performs an automatic carriage return The next print position will be print position 1 of the next line Autowrap This parameter determines if text will wrap to the next line when the line of text exceeds the right margin Disable factory default Truncates the text beyond the right margin until a CR or CR LF is received e Enable Automatically inserts a CR LF after a full print line 97 Chapter 98 4 EMULATION MENU Auto Uppercase This parameter enables the printer to print text in all uppercase when using the ALPHA command e Disable factory default The printer will print text in upper and lowercase e Enable The printer will print text in uppercase only Slash 0 This parameter allows you to print the numeral O with or without the slash This option applies
123. command Storage Select Allows the user to map the parameter DISK to either EMC Expanded Memory Cartridge or PC Flash PC Board Flash e Disk EMC the factory default e Disk PCB Flash 104 PRINTER SETUP Menu PRINTER SETUP from page 66 PAA Status Power Saver Pwr Save Display Alarm Power up Time Control Language State Disable 15 minutes Enable English On Online Enable 30 minutes Disable German Cont Beep Offline 45 minutes French Off 60 minutes Italian 240 minutes Spanish 1 minute Portuguese 5 minutes Simp Chinese 10 minutes Trad Chinese Korean PTX Setup PTX Setup PJL Cancel Key Ret Status Compatibility Parse SFCC Control Port Enable 21h Disable Enable Automatic Default Ignore 01 FF Enable Disable Disable Laser Disable E Net Data Port P5000 Serial T3000 E Net Stat Port T1006 USB IEEE 1284 Del Char Ld Char Save Char Del Char Ld Char at Del Set frm Fls from Fls to Fls frm RAM PwrUp frm Fls Disable Enable Ld Set Save Set Del Set Ld Set Main FFS from Fls to Fls from RAM at PwrUp a Disable Overwrite Files Enable Enable Disable View Main Files Delete Files Notes Flash Avail Factory Default Italicized items are availa
124. communication problem between the host computer and the printer Media moves but no image prints in Direct Thermal mode Media is not the type for direct thermal printing Install direct thermal media Direct thermal media is installed wrong side up Reinstall the media with the correct side facing the printhead 181 Chapter 6 Restore The Printer To Operation Table 13 Printer Problems and Solutions continued Symptom Solution Explanation Media and ribbon move but no image prints in Thermal Transfer mode 1 Print the Checkerboard diagnostic test pattern and check that the image appears on the used portion of ribbon If the image is on the ribbon the ribbon may be installed with the transfer side against the printhead instead of against the media 2 The ribbon may be designed for another model printer 3 The ribbon may not be compatible with the media When narrow media is installed the media moves but no image prints Verify the Label Width value in the MEDIA SETUP menu agrees with the width of the installed media Too large a value will start the image too far to the right and off the media Printing is faded or of poor quality Clean the printhead 2 Close the pivoting deck by rotating the deck lock lever fully clockwise 3 Verify that the printhead balance adjustment dial is properly set See Printhead Pressure Adjustment on page 41 4 Verify that the P
125. computer at the printer interface These properties are called configuration parameters and are set to match the operating characteristics of the host computer system Media comprised of one continuous length without a gap notch hole or black mark to establish a predetermined label or tag length With this media type the Host Form Length or user selected Label Length sets the desired length of each label A media handling mode that advances media in the forward direction only An independent functional logic unit in a data processing system that controls data paths between one or more units of peripheral equipment Binary information sent to the printer a character set grouping containing letters digits and punctuation marks to be printed 265 Appendix E 266 Default Diagnostic Direct Thermal Media Direct Thermal Printing DRAM A value parameter attribute or option that is assigned by a program or system when another has not been specified by the user Pertaining to the detection and isolation of a printer malfunction or mistake Media coated with special chemicals that act as an accelerator acceptor dye and binder In Direct Thermal mode the heat from the selected rectangular elements in the thermal printhead makes direct contact with the media no ribbon is used and causes a chemical reaction that creates the image on the media A printing method in which no ribbon is used to transfer data
126. configures the amount of memory allocated for the Ethernet buffer The range is 1 16 Kbytes in 1 Kbyte increments The factory default is 16 Kbytes Offline Process Disable factory default When set to disable the printer does not process parallel network data while offline e Enable When set to enable the printer continues to process but not print the current network parallel job while the printer is offline until the printer s buffer is full USB Port Buffer Size in K This option configures the amount of memory allocated for the serial port buffer The range is 1 16 Kbytes in 1 Kbyte increments The factory default is 16 Timeout This item allows you to set the time that the printer when it has not received data from its host will begin to service all other host ports looking for data to print The range is 1 60 seconds and the default is 10 seconds Serial Port Baud Rate Sets the baud rate of the serial interface in the printer Baud rate is the speed at which serial data is transferred between the host computer and the printer The options for the RS 232 interface are 600 1200 2400 4800 9600 19200 38400 57600 and 115200 Baud The factory default is 9600 Word Length Sets the length of the serial data word The length of the data word can be set to 7 or 8 bits and must match the corresponding data bits setting in the host computer The factory default is 8 Stop Bits Sets the number of stop
127. d to the printer and to the AC power outlet Have a qualified electrician test the AC wall outlet for the correct power range Locate the printer in an area that has the correct power range Check the AC power cord Replace a damaged AC power cord or one that you suspect may be bad Call your authorized service representative PRINT QUALITY e Label s did not get printed within a multi label print job e A portion of the printed image was clipped off and the beginning of the next label was printed on the same physical label If the serial interface is being used verify that the correct data protocol is selected to match the host interface protocol Print data may have been lost If Clip Page Enable in the MEDIA SETUP menu the printer may have falsely detected a gap hole or black mark and then clipped discarded the remaining printable data for the label To fix this a Perform Auto Calibrate See Running Auto Calibrate on page 47 b Decrease Gap Threshold value by 2 or 3 increments See Gap Mark Thresh on page 85 c Set Clip Page to Disable Set Label Length to correct physical length value See Clip Page on page 79 Media moves but no image prints in ONLINE mode Make sure the power supply cable has a good connection to the right side of the printhead Place the printer offline and print the Checkerboard diagnostic test pattern see page 143 If the pattern prints there is a
128. d Edge Leading edge or start of black line denotes TOF NOTE This option applies only when Gap Mark Sensor is set to Mark EMULATION MENU IMPORTANT 90 Overview This section covers the following emulations e PGL page 92 e ZGL Config Refer to the ZGL Programmer s Reference Manual e TGL Config Refer to the TGL Programmer s Reference Manual e IGL Config Refer to the IGL Programmer s Reference Manual e STGL Config Refer to the STGL Programmer s Reference Manual e DGL Config Refer to the DGL Programmer s Reference Manual e IEGL Config Refer to the EGL Programmer s Reference Manual e MGL Config Refer to the MGL Programmer s Reference Manual You can select emulation default parameters directly from the control panel or by control codes as explained in the appropriate Programmer s Reference Manual BEFORE you reconfigure an emulation print a configuration sheet to see all current settings PGL The PGL emulation is the software based Printronix Graphics Language PGL for the Printronix thermal printer family It is based upon and compatible with the IGP 100 200 400 board It includes the following features On Line Form and Label Generation makes it easy to create forms or labels with a preprinted look for each application PGL programs control all graphic functions dramatically reducing host computer programming and processing time Graphic capabilities include boxe
129. d direction lever in upper position counterclockwise rotation IMPORTANT Ifyou do not complete the following step it will be extremely difficult to remove the printed labels from the rewinder 4 Remove the media rewinder clip 5 Wrap the leading edge of the media around the rewinder 6 Slide the media flush against the left edge of the rewinder 236 IMPORTANT Load Media Rewinder Media Rewinder Clip Thumbscrew domad Media Retainer Media Figure 14 Securing Media on the Rewinder Insert the media rewinder clip to secure the media See Figure 14 Manually rotate the rewinder one full revolution until the media is taut Install the media retainer onto the rewinder until it is flush against the liner 10 Tighten the thumbscrew 11 Rotate the deck lock lever clockwise to close the pivoting deck 12 Press the Q Feed key to advance the media to the next TOF Top of Form position 13 Press the Il Pause key until ONLINE displays 14 Close the side cover and media cover The rewinder supports a maximum diameter of 8 inches of printed labels including rewinder diameter Exceeding this diameter can cause printed labels to rub on the bottom pan 237 Appendix B Using The Full Media Rewinder Option Rewinder Full Sensor Setup 1 Open the side cover and media cover 2 Position the rewinder full sensor in the lower position and tighten the sensor thumbscrew See Figure 13 on page 236
130. dard Antenna WPA Cipher Enhanced Primary Disable Off Auxiliary TKIP Offline Process Power Mgmt AES Disable 0 ms TKIP AES Enable 0 1000 ms WPA P Phs Transmit Power Reset WPA P Phs 100 0 100 Preamble Default F Short Notes tong Factory Default Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu 1 This menu appears if a NIC or Wireless NIC is installed 2 This menu item appears only if a NIC is installed 3 This menu appears only if a Wireless Option is installed 4 This menu appears only if a 802 11b radio card is installed 116 INTERFACES con d from page 116 Parallel Centronics IEEE 12843 USB Serial Printer Mgmt Port 4 Port Port Port Type Data Bit 87 Prime Signal Buffer Size in K See page 118 See page 119 IEEE 1284 Enable Disable 16 Disable Disable Enable 1 16 Centronics PI Ignored TOF Action Timeout Buffer Size in K Enable Reset 10 sec 16 Disable Do Nothing 1 60 sec 1 16 Data Polarity Buffer Size in K Auto Trickle Standard 16 Disable Inverted 1 16 Enable Resp Polarity Offline Process Trickle Time Standard Disable 1 4 sec Inverted Enable 1 2 sec Busy on Strobe 7 1 sec Enable 2 sec Disable 4 sec Latch Data On 8 sec Leading 16 sec Trailing Off Prime Signal Timeout Disable 10 sec Enable 1 60 sec TOF Action Report Status Reset Disable Do Nothing Enable Buf
131. ded three prong electrical outlet of the proper voltage See Power Cord Requirements on page 21 5 Attach Communication Interface a Parallel Interface Attach a suitable parallel printer cable from the computer to the Centronics IEEE 1284 interface connector at the back of the printer Snap the bail locks to the Centronics connector to secure the interface cable to the printer b Serial Interface Attach a suitable serial printer cable from the computer to the DB 9 RS 232 serial interface connector at the back of the printer For additional information on serial cable wiring refer to Routine Care And Troubleshooting on page 169 Cc NOTE USB Attach a USB cable with noise suppresion filters on BOTH ends from the computer to the USB connector at the back of the printer NIC Connection Insert a suitable NIC cable from your hub or switch to the NIC connector located in the I O panel in the rear of your printer The printer supports simultaneous connection of the parallel serial USB and NIC interfaces using the Auto Switching feature Auto Switching is described on page 53 Interface Panel with Ethernet Option Ethernet Interface optional A Lp Parallel Interface USB Connection Serial Interface RS 232 pgiface1 20 Chapter 2 Installation pgiface2 Wireless Interface Panel Wireless La Antenna Wireless L
132. default and Enable EAP Mode This selects the EAP authentication method e LEAP selects Cisco LEAP authentication e PEAP selects PEAP authentication e TTLS selects TTLS authentication e None factory default disables EAP authentication 125 Chapter 126 4 INTERFACES Menu EAP Username e EAP Username 01 15 The first 15 characters of the EAP user name maximum number of characters is 32 e EAP Username 16 30 Characters 16 to 30 of the EAP user name maximum number of characters is 32 e EAP User 31 32 Characters 31 to 32 of the EAP password maximum number of characters is 32 Reset EAP User Resets the EAP user name to an empty string EAP Password e EAP Password 01 15 The first 15 characters of the EAP password maximum number of characters is 32 e EAP Password 16 30 Characters 16 to 30 of the EAP password maximum number of characters is 32 e EAP Password 31 32 Characters 31 to 32 of the EAP password maximum number of characters is 32 Reset EAP Pswd Resets the EAP password to an empty string Auth Method This feature allows the user to select the authentication method used for the wireless network interface e Open factory default Selects open authentication e Shared Selects shared key authentication WEP Key 1 through 4 These are the individual characters of the encryption key If the WEP Key x Width is set to 40 Bits the key values can be entered in the fo
133. dge Data Request nAcknowledge Reverse Driven by the printer Indicates the printer is in a fault condition Data bits 3 and 7 in Nibble Mode Xflag Driven by the printer A high true level indicating the printer is ready for data transfer and the printer is online Data bits 2 and 6 in Nibble Mode Host Busy Host Acknowledge NDStrobe Driven by the host Activates auto line feed mode Peripheral Logic High Driven by the printer When the line is high the printer indicates all of its signals are in a valid state When the line is low the printer indicates its power is off or its signals are in an invalid state nReverse Request Driven by the host Resets the interface and forces a return to Compatibility Mode idle phase 58 RS 232 Serial Interface nData Available nPeripheral Request Driven by the printer Indicates the printer has encountered an error Data bits 1 and 5 in Nibble Mode 1284 Active nAStrobe Driven by the host A peripheral device is selected Host Logic High Driven by the host When set to high the host indicates all of its signals are in a valid state When set to low the host indicates its power is off or its signals are in an invalid state ninit Resets init interface from the host Serial Interface RS 232 NOTE The RS 232 serial interface circuit characteristics are compatible with the Electronic Industry Association Specification EIA 232 E The RS 232 serial interface
134. dia Path 6 Thread the media under the media damper through the media sensor assembly and then between the platen rubber drive roller and the printhead NOTE The alternate media path is for inside wound label media CAUTION If the blue media width guide locking knob is too loose or is removed the media width guide will fall off the printer 7 Turn the blue media width guide locking knob counterclockwise just enough to slide the media width guide and no more 8 Position the media width guide lightly against the outside edge of the installed media and tighten the blue locking knob by turning it clockwise 27 Chapter 2 Setting Up The Printer Inside Media Media Edge Guide left edge Media Sensor Assembly 9 Check the horizontal position of the media sensor assembly see Positioning The Media Sensors on page 44 10 Align the left inside edge of the media with the inside media edge guide NOTE If you have the standard peel option batch label rewinder with or without the optional 3 inch core adapters or peel liner rewinder see Using The Standard Peel Without Liner Rewinder on page 232 Using The Full Media Rewinder Option on page 235 Using The Full Media Rewinder With 3 Inch Diameter Core Adapters on page 239 or Using The Standard Peel With Liner Rewinder Option on page 244 to complete the threading 28 IMPORTANT Loading Roll Media
135. downloaded overlay set s from flash memory Save Set to Fis This option saves downloaded overlay set s to flash memory 109 Chapter 4 PRINTER SETUP Menu Del Set from RAM This option deletes the downloaded overlay set s from RAM Ld Set at PwrUp This option loads the downloaded overlay set from flash memory to RAM at Power Up The options are Disable factory default and Enable Main FFS Overwrite Files e Enable factory default Allows you to overwrite files in the main flash file system with exception to protected files When you try to overwrite or delete a protected file the control panel LCD will display an error message Disable Allows you to prevent files in the main flash file system from being overwritten View Main Files Displays the list of files in the main flash file system Delete Files Allows you to delete files in the main flash file system with exception to protected files After a file is deleted a question mark will appear in front of the deleted file name to indicate that the file in the main FFS is no longer usable Contact your administrator for further assistance Flash Avail The amount of flash available for the user to save or download files into the main flash EMC FFS 110 Overwrite Files e Enable factory default Allows you to overwrite files in the Extended Flash file system with exception to protected files When you try to overwrite or delete a protected file th
136. e If in special multiple segment setting menus for Network Address menus or string menus pressing the Up key will increment the segment or character value If at the top of the segment or character value range pressing the Up key will go to the bottom of that value range In Offline mode the Up key takes you to the Load Config menu See Loading A Saved Configuration Method 1 on page 151 This key is inactive in all other states This key is typematic and if held down will start to accelerate Down Key In Menu mode at the icon menu level this key will move to the next row of icons If on the top row it will move to the bottom row of icons If at the bottom of the menu tree pressing the Down key will go to the top of the menu tree Within each menu this key will scroll to the next submenu in the menu tree If in special multiple segment setting menus for Network Address menus or String menus pressing the Down key will decrement the segment or character value If at the bottom of the segment or character value range pressing the Down key will go to the top of that value range This key is inactive in all other states This key is typematic and if held down will start to accelerate Right Key In Offline mode this key adjusts the display brightness of the LCD In Menu mode at the icon menu level this key will advance from one menu icon to the next menu icon If at the end of one row of icons it will move to the beginn
137. e key is locked when the printer is turned on to prevent accidental changes to the configuration menu If you press the key when the key is locked the message The KEY IS LOCKED displays on the LCD for one second and the value will not be selected To unlock the key press the Down Enter keys simultaneously if the combination keys have not been otherwise reconfigured This toggles the ENTER LOCK function e If this function is performed while the key is locked the message The KEY IS UNLOCKED displays for one second and the key will be unlocked e If this function is performed while the key is unlocked the message The A KEY IS LOCKED displays for one second and the key will be locked When you press the key with the J key unlocked you select the value or option that displays An asterisk displays after the value you selected and the configuration is changed immediately This change takes effect for all subsequent data and operations for the printer as soon as the key is pressed and the asterisk is displayed The configuration change s stay in effect only while the printer is powered on When the power is turned off all current configuration changes will be lost unless the changes made to it are saved via the CONFIGURATION menu To save configuration information permanently or to select it as the power up default see Saving A Configuration on page 145 Wh
138. e amp Reboot feature FILE SYS WRITE Yes No Problem writing to flash Power off the printer for 15 Check Flash memory seconds then power back on If the problem persists contact your authorized customer service representative 198 Table 14 Fault Messages Fault Messages Displayed Message Can User Correct Explanation Solution GAP NOT DETECTED Check Sensor and Calibrate Yes The printer is set for Gap or Mark sensing but no gap or mark was detected Check that the setting of the Gap Mark Sensor in the SENSOR SETUP menu matches the installed media Check the position of the media sensors See Positioning The Media Sensors on page 44 Clean the sensor assembly and paper path Run Auto Cal to improve the sensor s ability to detect the media in use Run the Media Profile printout in the SENSOR SETUP menu Run Manual Calibrate See Running Manual Calibrate on page 50 Manually change the Gap Mark Thresh and or Paper Out Thresh values HOO PCI SLOT See User Manual No The controller board is not communicating with a PCI card This could indicate a bad PCI card poor connection or problem in the PCI bus Contact your authorized service representative H01 PCI J24 No The controller board is not communicating with the network card This could indicate a bad network card poor connection or problem
139. e etc If a poll delay is started due to the receipt of a poll character and another poll character is received the second poll character has no effect and is removed from the input data stream If a transition from buffer full to empty or online to offline occurs during a poll delay the new printer state will be sent at the end of the poll delay INTERFACES Submenus The response characters are described below Printer State Response Online and Buffer Empty CR Online and Buffer Full 3 Offline and Buffer Empty 0 Offline and Buffer Full 2 e Series1 2 Char This protocol behaves exactly the same as the Series 1 Char except there is a two character response to the host The response characters are described in the following table Printer State Response Online and Buffer Empty 1CR Online and Buffer Full 3 CR Offline and Buffer Empty OCR Offline and Buffer Full 2 CR DTR The printer controls the data flow by sending this hardware signal to the host If there is enough room in the printer buffer the printer will send a high signal if the buffer is full the printer will send a low signal DTR tells the host if it is safe to send more data If the host sends data during an unsafe condition data will be lost Buffer Size in K This option configures the amount of memory allocated for the serial port buffer The range is 1 16 Kbytes in 1 Kbyte increments The factory defau
140. e in the MEDIA SETUP menu the printer will clip the bottom portion of the image that exceeds the Physical Label length In this case the printable data that was not printed will be lost 71 Chapter 72 4 MEDIA SETUP Menu When the Logical Label Length is greater than the Physical Label Length and Clip Page Disable the printer will continue to print the image onto the next physical label and ignore the gap or mark based on the label length value set in the MEDIA SETUP menu When the Logical Label Length is less than the Physical Label Length the printer will print the entire image and leave blank the remaining length of the physical label as it advances to the Top of Form of the next label This is true regardless of the Clip Page setting The allowable Label Length range is 00 1 to 99 0 inches 2 5 2514 6mm The factory default is 6 inches Maximum Label Length range is dependent on the Label Width value selected printhead installed 203 or 305 DPI NOTE See Set Label Length on page 81 Label Width This option specifies the physical width of the image to be printed The value can be specified in inches or millimeters depending on the setting of the Units submenu under the MEDIA SETUP menu The allowable range in inches is 0 1 to 4 1 inches The allowable range in millimeters is 2 5 to 104 mm Ver Image Shift This option specifies the amount to shift an image vertically up toward the leading edge or dow
141. e 3 Table 3 Printhead Balance Adjustment Ranges Printhead Balance Dial A 1to2 2to4 4to5 Setting Paper Width N A Used to adjust 1 00 to 2 16 inches 2 16 to 3 15 inches 3 15 to 5 15 inches 42 the printhead pressure switch only See page 41 25mm to 55mm 55mm to 80mm 80mm to 131mm 2 Rotate the printhead balance adjustment dial until the correct value appears in the indicator window see Detail B above Printhead Alignment Printhead Alignment Align the printhead under the following conditions to improve the print quality when running difficult media with major differences in thickness when adjusting for media thickness with the printhead pressure switch did not yield adequate print quality or when you replace the printhead The printhead must be parallel with the platen for consistent image printing across the label If the printhead is misaligned labels will print with uneven ink distribution i e splotches and fading ink When you align the printhead you are moving the printhead forward and backward in relation to the platen iP 4 LEE SN NN OS Deck Lock o FNO a Printhead Alignment Dial if y W Pivoting Deck Tool Clip zlepeybd t Printhead Alignment Tool 1 Raise the media cover 2 Open the pivoting deck by rotating the deck lock lever fully counterclockwise 43 Chapter 2 Positioning The Media Sens
142. e Memory NVRAM The hardware component used to link two devices by common physical interconnection signal and functional characteristics The speed at which the media is printed based ona rate of Inches Per Second The material labels are attached to during their manufacturing process Attachment is usually accomplished with an adhesive After printing labels can be easily removed from the liner and the liner discarded or recycled A sensor located at the front of the printer to detect the presence of a label extended out the front of the printer The sensor is used only during Peel Off Media Handling to sense a label and then detect its removal prior to printing the next label Material onto which data is printed by the printer The types of media supported by the printer are die cut labels or tag stock supplied in roll or fanfold format Media is further described by the type of sensing used to detect the Top of Form position based on the label length indicators used Transmissive Gap media uses a liner gap notch or hole between labels and Reflective Mark media uses a horizontal black mark located on the underside of the tag stock or label liner Continuous media with no label length indicators uses no sensing method and the operator determines which label length is desired The sensor used to detect the presence of media in the paper path as well as the gap notch or hole position of Transmissive media or the horiz
143. e Standard factory default Does not invert the response signal e Inverted Inverts the response signal sent to the host computer Busy on Strobe e Enable factory default Asserts a busy signal after each character is received e Disable Asserts a busy signal only when the print buffers are full Latch Data On Specifies whether the data is read on the leading or trailing edge of the data strobe signal The options are Leading factory default and Trailing Prime Signal Disable factory default A prime signal from the host is ignored e Enable A prime signal from the host resets the printer TOF Action e Reset factory default If the printer is reset by a prime signal the printer first moves to the next TOF Do Nothing If the printer is reset by a prime signal the printer will not move to the next TOF Buffer Size in K This option configures the amount of memory allocated for the Ethernet buffer The range is 1 16 Kbytes in 1 Kbyte increments The factory default is 16 Kbytes INTERFACES Submenus IEEE 1284 Prime Signal Disable factory default A prime signal from the host is ignored e Enable A prime signal from the host resets the printer TOF Action e Reset factory default If the printer is reset by a prime signal the printer first moves to the next TOF Do Nothing If the printer is reset by a prime signal the printer will not move to the next TOF Buffer Size in K This option
144. e System TrueType Fonts pane you want to download 5 Click the Download button to download font s to the printer while it is online PGL Emulation Online PGL Emulation Online A TrueType font can be loaded by creating a file that appends a PGL command to the font and then sending that file to the printer Use the PGL FONTLOAD commana FONTLOAD FontName FontSize Location where FontName TrueType font name e g arial ttf FontSize TrueType font size e g file size for arial ttf Location Specify the download location to Flash EMC Specify the download location to EMC For example FONTLOAD arial ttf 60548 DISK Insert binary data of arial ttf here END After the file is created it can be copied to the appropriate I O port of the printer while the printer is online just like any other print file for example copy b filename ext Ipt1 or LPT1 Download Mode To download a TrueType font to the printer through Download mode first add a header to the font then place the printer in Download mode and download the font Adding A Header A TrueType font can be converted to a downloadable format by appending a header to the font file using the cnvt2fls exe utility and a batch file Header For Main Flash 1 Start a Command prompt window 2 Copy cnvi2fls exe and addtthdr bat from your startup CD to your working directory 3 In your working directory include the TrueType font file in ttf format
145. e command This setting is IGP 100 compatible e Enable Dynamic data overlay data etc are allowed within a form where the Form Count parameter is specified in the Execute command In this case the same form is printed for whatever the Form Count is Incremental data is not incremented since the printing page is the same The overlay data is only printed with the first form and not on subsequent forms and each form is printed on a separate page Al 00 Spaces This option is designated for EAN UCC 128 barcodes whose application identifier Al is 00 e Disable factory default The printable data field is printed with the Al enclosed in parentheses This is the standard EAN UCC 128 format e Enable The printable data field is printed with the UCC fields separated by spaces This option is IGP X00 compatible Select SO Char Allows you to specify a decimal code from 0 through 255 to be used in place of SO Shift Out as the control code which allows access for the alternate set of control function characters See the description of the Code 128 barcodes in the PGL Programmer s Reference Manual for details The range is 0 to 255 and the default is 14 Ignore Mode This parameter instructs the IGP to ignore the character selected under the Select Character menu e Disable factory default The IGP does not ignore any characters e Enable The IGP ignores the character specified in the Select Character menu EMULATION Su
146. e control panel LCD will display an error message e Disable Allows you to prevent files in the Extended Flash file system from being overwritten View EMC Files Displays the list of files in the Extended Flash file system Delete Files Allows you to delete files in the Extended Flash file system system with exception to protected files After a file is deleted a question mark will appear in front of the deleted file name to indicate that the file in the EMC is no longer usable Contact your administrator for assistance Flash Avail The amount of flash available for the user to save or download files into Extended Flash PRINTER SETUP Submenus Optimize amp Reboot Reclaims flash space from deleted flash files After pressing wait for the printer to reboot NOTE The Optimize feature will optimize both the Main and Extended Flash file system if present and remove any deleted file names indicated by Filename Print File List Prints a summary of the files stored in the Main and Extended Flash file system if present Auto Locking e Disable factory default The ENTER key must be locked manually e Enable The printer automatically locks the key five minutes after the last control panel key press Set Lock Key Normally to lock or unlock the printer menu the J and keys are pressed at the same time The Set Lock Key parameter lets you choose different keys to lock or unlock the printer menu You may c
147. e difference between Var Length and Var Dynamic Len is for example CREATE NAME 0 If there are 10 dynamic fields defined in CREATE mode but only three dynamic fields are used in EXECUTE mode for Var Length the label length will be based on the longest printed element among the 10 dynamic field and the static element defined in CREATE mode For Var Dynamic Len the label length will be based on the longest printed element among the three fields defined in EXECUTE mode and the Static element defined in CREATE mode EMULATION Submenus Var Form Adjust This specifies an amount in tenths of inches to add to the length of variable length forms Variable length forms use a semicolon at the end of the CREATE command CREATE lt FORMNAME gt 0 Var Form Type e Add Nothing factory default When selected no action is taken e Add 0 When selected the form length ends at the longest printed element Same as CREATE filename 0 e Add X When selected the form length is the same as the physical page length the Label Length menu under MEDIA SETUP Same as CREATE filename X Optimized Ratio This option selects different bar code ratios for certain bar codes including Code 39 and Interleaved 2 of 5 It is included for compatibility with the IGP X00 printers e Disable factory default Use standard bar code ratios e Enable Select the alternate bar code ratios PI Slew Range You can specify how many lines the paper w
148. e gap notch hole or black mark on media the printer continues to print the remaining excess data onto the next physical page The media sensor looks for the gap notch hole or black mark only after the media has advanced the distance specified by the Label Length value in the MEDIA SETUP menu or by the Host Forms Length value sent via the software Any gaps notches holes or black marks that exist prior to reaching the Label Length or Host Forms Length value are ignored When Clip Page is set to Disable Mark and Gap media sensing reliability can be improved and the sensor problems described below can be fixed e The image starts to print at an erroneous distance from the top of form especially towards the end of a roll where the media is severely curled or scalloped e The image is incorrectly positioned as a result of the media sensor triggering off of a dark pre printed image on the label or multiple gaps within the label e The printer starts to print one label and then another all on the same physical label especially at the end of a roll where the media is severely curled e An occasional blank label appears within a print job in between printed labels When Clip Page is set to Disable the printer ignores any pre printed dark marks or multiple gaps on a label that could mistakenly be detected as the next top of form position based on the specified Label Length value The Label Length option is in the MEDIA SETUP menu
149. e media thickness ie Seca aie all is within specification 3 Cutter PCBA Wait a few minutes for detected current the cutter circuit breaker overload and to automatically reset opened circuit Press Il PAUSE to breaker on cutter clear the fault message PCBA and resume printing DO NOT PWR OFF Yes The QCMC is copying Wait for the copy to complete Copying QCMC to data to the printer and the printer to reboot Printer XX DO NOT PWR OFF Yes The printer is saving to Wait for the saving to Saving Setup a QCMC cartridge complete and the printer to To QCMC reboot XX DOWNLOADER ERROR No Printer contains an Contact your authorized BEYOND XXMB EMC XX MB EMC and the service representative Repeat Download firmware attempted to access the EMC beyond its limit NOTE XX represents the number of Megabytes DOWNLOADER ERROR Yes An attempt was made Delete and optimize files EXT FLASH FULL to download to a Full File Too Big EMC DOWNLOADER ERROR Yes The printer Try downloading again or FLASH NOT ERASED encountered an error contact your authorized Repeat Download trying to program flash service representative memory DOWNLOADER ERROR No A Flash Write to Main Try downloading again or FLASH WRITE 1 Flash failed to contact your authorized Repeat Download complete service representative DOWNLOADER ERROR No A Flash Write to Main Try downloading again or FLASH WRITE 2 Repeat Download Flash failed to complete contac
150. e printer in download mode using the DOWN key XK keys Download TrueType Fonts Via The Parallel or Serial Port 1 Set the printer power switch to O Off 2 Connect a parallel data cable to the LPT1 port or a serial cable to the COM1 port of an IBM compatible computer running the Windows 95 98 Me NT 2000 XP Server 2003 or Vista operating system NOTE You can connect the cable to the LPT2 port on the computer if the LPT1 port is already in use The load commands are different if you use this port as described in the notes after step 10 3 Verify that the data cable is connected to the appropriate I O port on the printer and to the host computer Power on the computer and allow it to boot up On the printer control panel press and hold down the appropriate combo keys e To download fonts to the EMC the combo keys are Right Arrow Enter and amp Cancel e To download fonts to Flash the combo keys are 1 Enter and x lt Cancel Without releasing the keys power the printer on Continue holding down the combo keys 6 When you see the power up splash screen on the LCD release the combo keys 7 Wait until you see Status Firmware Download Mode on the LCD before proceeding This can take about a minute to appear depending on the emulations and interfaces installed in the printer 8 9 Download Mode Start a command prompt session The Start Menu icon is usually labeled Com
151. eara inna E eaa AE a A AREALA ERAKAR 216 POW raoe ra E A A i 216 Environmental aeara aea R An eaa E TEA AE 217 PhySgal teurie a ATA 217 ACoustic Naisa oier AE E E A O 217 B Printer OPONS trresna ia 219 Hardware Options ccccccccceeeeeeeeeeeeeeeneeeeeneeeeeeeseeneeeeeeeeneeeeseeeens 219 Interface Options ceccceceeeeeseneeeeeeeeeeeeeeseaeeeeeaeetecaeesesaeeseeaeeeeeeeens 221 SOftware Options ives cee Aaina are Aaa aa a ae 221 Installing ThE QEMG aieeaa aaoi eaa eaea aeea iat 223 Saving The Printers Configuration To The QCMC ceeeeeeees 225 Copying The QCMC Snapshot Image to a Second Printer 227 Updating The Printer Configuration To The QCMC 00 229 Loading New Firmware On The Printer 229 Installing The EMC iis sneiru aeiiaaie iaeaea k Era iaia i 230 Using The Standard Peel Without Liner Rewinder 008 232 Configure The Printer M nu c ccccecceeeseeeeeeeeeeeteeeeteeeeneeeees 232 Load Media orani keuren a a e Gantt eit 233 Using The Full Media Rewinder Option ccccceeceeeeteeeeteeteeeees 235 Configure The Printer M nu cccccccceeeseeeeeeeeeseeeeeeeneeeseeeens 235 Load Media seten dace neea EEE NAE EROAA 235 Rewinder Full Sensor Setup ccccceseeeeeeeeeeeeeeeeeseeeeseneeeteas 238 Using The Full Media Rewinder With 3 Inch Diameter Core Adapters cccceccceceeceeeeeneeeeeaeeeseaeeeseaaeeceaeeeseaeeeseeesseaeeeennaee
152. eeeseneeeeneaeeseaas 258 Software License AQree Ment ccceceeeeeeeeeeeeseneeeeeeeeeteaeeeteeeeeeaes 261 Limited Software Product Warranty cccscccsseeeeseteeseeeeeteeeeeeaees 263 E GOSS ANY eneen a a iel 265 Table of Contents 1 Introduction The SL4M T4M Thermal Printer NOTE As used in this manual the terms SL4M T4M and printer refer to all models within the series SL refers to all SmartLine RFID models The SL4M T4M series consists of a family of high quality direct thermal and thermal transfer printers specifically designed for printing labels and tags from any MS DOS Windows or ASCII based compatible computer The SL4M T4M Smart Ready and SmartLine series are comprised of the products detailed in Table 1 NOTE All models are RFID Ready Table 1 The SL4M T4M Thermal Printer Model Max Print Printing Max Print Speed ips Density dpi Width inches SL4M T4M 10 203 4 1 SL4M T4M 10 305 4 1 Standard Features e 8MB Flash memory fixed on controller PCBA e 32MB DRAM memory fixed on controller PCBA e Bar Codes Supports over 30 types of bar codes Download Fonts forms and graphics to printer memory e Emulations e Printronix PGL Provides printer system commands for text barcodes graphics lines and boxes e ZGL TGL IGL STGL DGL MGL and IEGL Interpreters ZGL Zebra TGL TEC IGL Intermec STGL SATO
153. eesenes 21 Setting Up The Printer ceccceeceeceseeeeeeeeeeeeeaeeseaeeeesaeeeseeeeenaeeesaaes 21 Loading RIDDON ee ce eeeeeeceeeeneeeeeeeeneaeeeeeeeaeeeeetenaeeeeeeeneaeeeereeaees 22 Loading Roll Media eannan anae ESA 25 Loading Fanfold Media ccccccceeesseeeeeeseneeeeeeeeneeeeeseeseeeeeeeaes 30 Operating ModeS isseire aeea aa arane iak iaia E aaa aiii 34 Controls And Indicators ccccceecseeeeeeeeeeceeeeeeeseaeeeeeaeeeseaeeeeeeeeeeaees 35 LONEN NCE E E 35 Powering On The Printer 0 ccccceceseeeeeseeeeeeeeeteneeeeeeeeeseneeeesenees 35 Control Panel iisen eis kee eee aint ieniie tid 36 Media Handling Modes ccceceeceeeeeeesneeeeeeeeneeeeeeeenaeeeeeeeaeeeenenaees 40 Printhead Pressure Adjustment ceeeeeeeeseeeeeeeeeneeeeeeeeaeeeeeeeneaeeens 41 Media Thickness Adjustment cceeeeeeeeeneeeeeeeeeeeeeeeeneeeeeeeeaees 41 Media Width Adjustment 0 0 0 ccceeeeeseeeeeeeeneeeeeeesneeeeeetenaeeeeeneaaes 42 Printhead AliQnMent ccceeeeeceeeeeeeceeeeeeeneeeeeeeeeeeeeteesaeeeeeneaaes 43 Positioning The Media Sensors ccccceeeeeeeeeeeeeeeeneeeeeneeeeeeeesineeeeaes 44 Sensing Different Media Types cccccceeeeeeeeeeeeeeeeeeeeeeeeeeaeeee 46 Running Auto Calibrate cccccceccseeeseceeeseeeeeeeeeeseneeesecaeesesaeeseieeeeeaes 47 Running Media Profile cc eecceeeeeeeeeeeeeeeeeneeeeeeeenaeeeeeeeeaaeeeeeeeaeees 48 Running Manual Calibrate
154. els near the end of a media roll e the media sensor triggering off of a dark preprinted image on the label multiple gaps within the physical label In the MEDIA SETUP menu set Clip Page to Disable Run a Media Profile see page 48 Ro oO ND If the Media Profile printout shows that preprinted images or an RFID antenna tag has an amplitude approaching the Gap Mark Threshold level position the media sensor to avoid the image or increase the Threshold Range percent value in the SENSOR SETUP menu Run Auto Cal again and Media Profile to verify there is an improvement Loss of one or more serialized labels within a print job Start of image is printed in the middle of the gap The top part of the image is lost when printing with Head First orientation selected 1 Inthe SENSOR SETUP menu set Gap Windowing to Enable 2 Set Gap Length to equal the physical gap length of the media installed The range is 0 05 to 1 00 inches The likely cause of these symptoms is that Clip Page Enable and a cross perforation radical fold or flaw in the liner has caused the media sensor to detect this as the leading edge TOF of the new label or end of label EOF or both 183 Chapter 6 Restore The Printer To Operation Table 13 Printer Problems and Solutions continued Symptom Solution Explanation Smears or voids in printed image 10 11 12 Clean the printhead Make sure the print
155. ements The use of Genuine Printronix Thermal Media and Ribbons will ensure optimum image quality consistent bar code performance and extended life of the printhead Please refer to the Printronix Media Selection Guide for details concerning the application suitability for all media and ribbon products To obtain a copy of this guide or for any other questions concerning Genuine Printronix Thermal Supplies please call Americas 800 733 1900 Fax 714 368 2354 Europe Middle East 33 1 46 25 1900 Fax 33 1 46 25 1919 Africa Asia 65 548 4116 Fax 65 546 1588 Or visit our website at www printronix com Genuine Printronix Thermal Transfer Ribbons The following is a list of Genuine Printronix Thermal Transfer ribbons Printronix Wide Spectrum Wax Ribbon 8300 Provides superior print quality for coated and uncoated paper and tag stocks Printronix Wax Resin Blend Ribbon 8500 Provides excellent high speed print quality with premium durability performance on a wide range of thermal transfer receptive papers and films Printronix Specialty Resin Ribbon 8600 A premium resin formula for excellent image and scuff resistance while achieving premium print quality on a wide range of synthetic films and coated papers Printronix Harsh Environment Resin Ribbon 8700 Provides the highest heat chemical and abrasion resistance for use with high end synthetic facestocks When used with the proper pol
156. emory the printer will reset itself and go online 12 To verify that the fonts have been downloaded NOTE Admin User must be set to Enable in the PRINTER SETUP menu a Perform a configuration printout oR b Select PRINTER SETUP gt Main FFS gt View File List or PRINTER SETUP gt EMC FFS gt View File List depending on whether you downloaded to the main flash or the optional EMC flash cartridge The new file names will appear with the same file name you downloaded but with a ttf extension NOTE The TrueType font typefaces cannot be selected via the printer control panel They can only be selected via a software command from the host 165 Chapter 166 5 Downloading TrueType Fonts 13 Press Ill Pause key to place the printer online and return the printer to normal operation Download TrueType Fonts Via The Ethernet Using FTP 1 Put the printer into download mode See Download Mode on page 163 2 Use FTP to transfer the binary font file dwn instead of prg to the printer through the Ethernet See Downloading Software Through The NIC Using FTP on page 158 Follow the instructions for flash download operation Once the fonts are loaded they will be visible in a configuration listing or in a View File List menu option It may be necessary to enable Admin User to see the View File List menu The font files will be shown with extension ttf for TrueType font PTX_SETUP PTX_SET
157. en you make a menu change and attempt to go Online without saving the changes to a configuration you will be prompted to save the changes provided that Auto Save is set to Enable in the CONFIGURATION MENU For more information on Auto Save Configuration see page 146 63 Chapter Hidden Menus 4 Hidden Menus Changing Printer Settings You can change or configure printer settings such as print speed or emulations through the control panel as follows 1 Press the key to enter the Menu configuration MEDIA SETUP is selected Press the key to enter the MEDIA SETUP menu Print Intensity is selected Press the Down key to cycle through these options e Print Intensity e Print Speed e Print Mode e Media Handling e Tear Off Adjust e Label Length e Label Width e Ver Image Shift e Hor Image Shift e Orientation e Units When the desired submenu is selected press the Left or Right keys to scroll through the values or options Press the key to select a value An asterisk displays next to the selected value or option 64 By default menu items for advanced users are hidden they do not appear in the menu structure To display these hidden menus N DYE a E AOD Press to enter Menu mode Press the Down and 4 keys at the same time until THE KEY IS UNLOCKED displays Press the Right key until E PRINTER SETUP displays Press to enter the PRINTER SETUP menu Press the U
158. enaas 239 Configure The Printer M nu cccceeeeeeseeeeeeeeeeeeeseteeeeeeeeees 239 Install The Core Adapters And Media Take Up Core 239 Load Medi aaaea ATES eA AANA SIE EAEE aan inten 241 Rewinder Full Sensor Setup ccccccceseeeeeeeeeeeseneeeseeeessneeetens 243 Using The Standard Peel With Liner Rewinder Option 0 244 Configure The Printer M nu cccccseeeeeeeeeeeeeeseeeeseeeeteeetees 244 Load Medid sse aroni nri ka O EEE Aa AAAA ak a TEAS 245 Removing Label Liner from the Rewinder eeen 249 Table of Contents SUPPIISS ecse EEE E leccadetvalshecrtededbapnel it EEE EATE 250 Genuine Printronix Thermal Transfer Ribbons 250 Genuine Printronix Media 0 ccccceccceeeeeeeeeneeeeeeeeeeeeeeeeteeeseaees 251 Ribbon And Media Usage cececccceeeesneceeeeeeeneeeeeeesnaeeeeeeeaaes 252 C ASCII Control Codes cccccccccccssssssssseseeeeeees 253 D General Information ccccceeeeeeeseeeeeeseeees 255 Printronix Customer Support Center 0 cccccceeeeeseeeeeceeeeeteeeeneeeee 255 Printronix Supplies DepartMent cccceccceeeteeeseeeeeeeeeeeeneeetees 255 Corporate OFFICES eecceeeeeceeeeeeeeeeeeteeeeseneeeseaeeeeeaeeeteneeetenaees 256 Training Available On Printronix Products cccccseeeeeseeeeereeees 256 Warranty Information aeien aeae a e iee A eaa 257 Communication NotiCes cc cccccceceseeesecneeeeneeeseeeesen
159. enables the printer to operate with bit serial devices that are compatible with an RS 232 controller The input serial data transfer rate in baud is selectable from the printer s control panel Baud rates of 600 1200 2400 4800 9600 19200 38400 57600 and 115200 are available The length of the data cable from the host computer to the printer must not exceed 50 feet 15 meters for RS 232 Table 7 RS 232 Serial Interface Connector 9 Pin Assignments Data Carrier Detect DCD 1 Input Signals Output Signals Miscellaneous Signal Pin Signal Pin Signal Pin Receive Data RXD 2 Transmit Status amp Control 3 Chassis Signal Ground 5 Data TXD Clear To Send CTS 8 Request To Send RTS 7 Data Set Ready DSR 6 Data Terminal Ready DTR 4 Received Data RXD Serial data stream to the printer Transmitted Data TXD Serial data stream from the printer for transmitting status and control information to the host Subject to protocol selection Request To Send RTS Control signal from the printer Subject to configuration Clear To Send CTS Status signal to the printer indicating the host is ready to receive data status signals from the printer Data Set Ready DSR Status signal to the printer indicating the host is ina ready condition 59 Chapter 3 Serial Interface Data Carrier Detect DCD Status signal to the printer The ON condition is required for the printer to receive data Data T
160. ent dust attraction Do not use isopropyl alcohol to clean the cutter blade it dissolves oils required for lubrication 8 9 10 11 Close the front panel and tighten the screw Properly route the media through the printer and cutter Close the cutter cover Close the pivoting deck by rotating the deck lock lever fully clockwise 12 13 Set the printer power switch to On Test the printer cutting operation by selecting one of the test patterns to print Select Printer Tests in the DIAGNOSTICS menu see DIAGNOSTICS Menu on page 142 Improving Processing Time Printer Tests A sequence of automatic tests is performed during printer power up If any faults are detected at that time a fault message will display Before setting the printer for online operation run a test print The printer tests option has various tests which allow you to check for proper printer operation and print quality You can print test patterns from the DIAGNOSTICS menu For more information see page 143 NOTE Before attempting to print test labels you must set up the printer for the type of media installed See MEDIA SETUP Menu on page 68 for more information Troubleshooting Common Situations Occasionally situations occur that require some troubleshooting skill Possible problem situations and potential solutions are listed in this section While not every conceivable situation is addressed here you may fi
161. ent setting menus for Network Address menus or String menus pressing the Left key will move to the previous segment or character without losing changes made to the current segment or character If at the begining of the segments or characters pressing the Left key will go to the end of the segments or characters None of the changes to the segments or characters will take affect until the Enter Key is pressed This key is inactive in all other states This key is typematic and if held down will start to accelerate Combination Keys e Menu Unlock Combo Key A combination key whose default setting is the Enter and Down keys pressed simultaneously In Menu mode this key toggles locking and unlocking of the Enter key This key is inactive in all other modes When the Enter key is locked it prevents the operator from modifying the menu settings The default is the Enter and Down keys NOTE To change the default menu lock unlock combo keys to a different key or combination select PRINTER SETUP Set Lock Key Admin User must be enabled for the Set Lock Key option to display Soft Reset Combo Key A combination key that causes the printer to perform a soft reset by pressing the Left and Right keys simultaneously in Offline and Menu modes This combo key is inactive in all other modes Download Combo Key A combination key that places the printer in download mode See Downloading Software With The Firmware Download Utility on
162. entronics compatible or IEEE 1284 bi directional 3 USB 2 0 Universal Serial Bus The RS 232 host interface shall have the following characteristics Character Set ANSI ASCII character set Word Length Selectable 7 bit or 8 bit data format Handshaking Series 1 Char Series 2 Char XON XOFF in receive mode only CTS DTR Clear To Send CTS Data Terminal Ready DTR ETX ACK End of Text ETX Acknowledge ACk ACK NAK Acknowledge ACK Negative acknowledge NAK Input Buffer Selectable from 1 through 16 kbytes XOFF is transmitted and DTR goes low when buffer is equal to or less than 25 of full XON is transmitted and DTR goes high when buffer is 25 above empty Characters are transmitted with no parity from the printer 216 Power Table 19 Power Source and Grounding Power Source 230 VAC 50 Hz auto ranging power supply Grounding Unit must be connected to a properly grounded receptacle Table 20 Power Consumption Operating Mode Watts Power Saver 15 6 Watts Idle 24 Watts Maximum 156 Watts 30 print density Environmental Environmental Operating Temperature 40 F to 104 F 5 C to 40 C Storage Temperature 23 F to 140 F 5 C to 60 C Operating Humidity Storage Humidity 10 to 90 non condensing 5 to 90 non condensing Ventilation Free air movement Dust
163. erminal Ready DTR Control signal from the printer Subject to configuration 60 4 Configuring The Printer Overview This chapter provides information about e Setting saving modifying and printing configurations e Configuration menus Setting Printer Configuration Parameters Configuration parameters are set from the control panel or are retrieved from the printer s memory The parameters define how the printer will respond to command and interface signals from the host computer The configuration menu structure consists of main menus and the options applicable to each menu NOTE Some configurations refer to printer options that may not be present in your printer If you select an option or feature that is not present no action will be performed by the printer or an OPTION NOT INSTALLED message will display on the LCD Moving Within The Configuration Menu You can navigate through the configuration menus using the appropriate navigation keys as shown in Figure 2 See Controls And Indicators on page 35 for more details on the function of the operator panel keys You can select different options and save them as the power on default however you can only save them to configuration menus 1 8 The factory configuration menu can be altered but not saved When the printer is online the first line of the LCD displays ONLINE and the second line lists the active interface port and emulation type
164. ersists contact your authorized service representative 206 Table 14 Fault Messages Fault Messages l Can User Displayed Message Correct Explanation Solution WAITING FOR Yes Normal message when 1 Complete the PROGRAM DOWNLOAD the printer is powered downloading software up while holding down procedure See both the Enter and Downloading Software X lt Cancel keys in onpage los preparation to 2 Exit this procedure by download software to cycling printer power the printer WIRELESS ADAPTER Yes The type of wireless The PCMCIA radio card that NOT COMPATIBLE card is incompatible with the printer software you installed may be incompatible with the dual NIC interface in the printer Verify the approved brand and model number of the radio card with your printer service provider and install the correct version If using the correct radio card does not resolve this problem call your service provider for further support 207 Chapter 6 Status Messages Restore The Printer To Operation Table 15 Status Messages Displayed Message Can User Correct Explanation Solution 203 DPI Head Installed N A Normal power up message The printer is running its initialization routine and indicating DPI resolution of the installed printhead No action required 305 DPI Head Installed N A Normal power up message The printer is running
165. es made 141 Chapter 4 DIAGNOSTICS Menu DIAGNOSTICS Menu DIAGNOSTICS from page 67 Printer Test Software Feature Hex Dump Print Tests Count ii Build C File 4 firai Mode Error Log o Checkerboard 5 Pages XXXXXX 3 XXXXXX XXX Disable Grey 10 Pages Enable Grid Continuous Current Config 1 Page Left Test 2 Pages Right Test Combo Test Ethernet Test Barcode Demo RFID Report 2 Clear FLASH EMC FLASH DRAM Ptr On Time Printer Usage Error Log Installed Installed Installed XX Megabytes 3 XX Megabytes XX Megabytes XXX X Hours XXXXX Inches 3 PrintHead Head Reset Head Head Head Usage On Time Data Resolution Voltage XXXXX Inches XX X Hours 3 XXX DPI 3 XX XX4X XX volts 3 Factory Default Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu 1 This menu appears only if the NIC or Wireless NIC is installed 2 This menu appears only if the RFID encoder is installed 3 You cannot change this value it is a display only item 4 This menu appears only if a Feature file is loaded 5 This menu appears only if the EMC Expanded Memory Cartridge is installed 142 DIAGNOSTICS Submenus DIAGNOSTICS Submenus Printer Tests The printer tests below allow you to check for proper printer operation and print
166. et Intended use Low Power 802 11b g radio LAN product operating indoor in 2 4 GHz bands for Home and Office environment in E E A and Switzerland Software License Agreement Software License Agreement Your printer contains among other software Printronix operating software including but not limited to the Embedded Configurable Operating System the eCos Software as embedded software The terms of this Agreement apply only to the eCos Software and all other embedded software supplied with the printer You accept the terms of this Agreement by your initial use of your printer 1 Object Code License Printronix grants you a nonexclusive license to use the Printronix Software the eCos Software and all other embedded software collectively the Embedded Software or the Software only in conjunction with the printer As the rightful possessor of the printer you may make a reasonable number of copies of the Software as necessary for backup configuration and restoration of the printer You must reproduce the copyright notice and any other legend of ownership on each copy of the Software you make You may transfer possession of the Software and its media to another party only with the transfer of the printer on which the Software is used If you do so you must give the other party a copy of these terms and provide all user documentation to that party When you do so you must destroy any copies of Software not residen
167. evels The alarms also indicate if the printer electronics detect an error condition 186 Fault Messages Fault Messages If a fault condition occurs in the printer the FAULT indicator on the control panel flashes on and off and the message display indicates the specific fault Fault messages are summarized in Table 14 Displayed faults fall into one of two categories e Operator correctable e Field service required Operator Correctable Fault Messages For the operator correctable faults follow the suggested corrective action under the solution section of the table After correcting the displayed fault press the Il Pause key to clear the error message and status indicator and resume printing If the fault message reappears power off the printer and wait 15 seconds before powering on the printer again If the error condition persists contact your authorized service representative Fault Messages Requiring Field Service Attention If a fault is not correctable by the operator the fault message is followed by an asterisk This usually indicates that an authorized service representative is needed You should try two steps to clear the fault before calling your authorized service representative 1 Set the printer power switch to O off wait 15 seconds then turn the printer on again Run your print job again If the message does not appear it was a false indication and no further attention is required 2 If the mes
168. ext gap notch or hole With black mark media installed the distance equals the trailing edge of one black mark to the trailing edge of the next This value is automatically determined only after successful completion of Auto or Manual Calibrate and cannot be changed manually The factory default is 0 00 inches Gap Mark Thresh This menu item sets a value that when exceeded by the output of the media sensor is recognized by the printer as a gap or black mark When Auto or Manual Paper Calibrate is performed the value displayed is equal to the gap mark threshold value set by this procedure If running the procedure does not provide a reliable Top Of Form detection e g when using unusual media the Gap Mark Thresh value can be manually set to the desired value The range is 000 to 255 The factory default value depends on the value set in the Gap Mark Sensor option in the SENSOR SETUP menu NOTE If Gap Mark Sensor in SENSOR SETUP menu is set for Gap sensing the factory default is 140 If Gap Mark Sensor is set for Mark the factory default is 75 Paper Out Thresh This menu item selects a value that when exceeded by the output of the media sensor is recognized by the printer as a paper out condition When Auto or Manual Calibrate is performed the value displayed is equal to the paper out threshold value set by this procedure If running the procedure does not provide a reliable paper out detection e g when using non sta
169. f each print job e Cut Strip Same as Standard but the cross perforation following the last printed label is automatically aligned to the cut position once the print buffer is empty for a period of Label Wait Time Media does not get aligned at the cut position until Label Wait Time expires When printable data is again detected a blank label is automatically fed resulting in one blank label between each print job This option supports label lengths 2 50 inches or longer Shorter label lengths cause two or more blank labels to be automatically fed at the beginning of each print job MEDIA SETUP Submenus Tear Off Adjust This option represents the distance to advance shift or pull back shift the stop position of a label when Tear Off Strip Peel Off or Cut media handling option is enabled The allowable range is 1 00 inches to 0 2 inches in 01 inch increments The factory default is 0 00 inches Label Length This option specifies the user selected Label Length in inches or millimeters In most applications the user selected Label Length will match the physical label length Physical label length is the actual label length of the media installed When setting label length consider the following Label Length can also be manually entered via the control panel MEDIA SETUP menu or sent via host computer using the appropriate software command A Host Forms Length Label Length value sent from the host computer wi
170. fer Size in K Prime Signal 16 Disable 1 16 Enable Offline Process Disable Enable Notes Factory Default Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu 1 This menu appears only if Host Interface is set to Auto Switching in the Interfaces menu 2 This menu appears only if Host Interface is set to Centronics in the Interfaces menu 3 This menu appears only if Host Interface is set to IEEE 1284 in the Interfaces menu 4 This menu does not appear when Centronics is selected in the Interfaces menu 117 Chapter 4 INTERFACES Menu Serial Port from page 117 118 Baud Word Stop Bits Parity Data Buffer Size Rate Length Protocol in K 9600 BAUD 8 17 None XON XOFF 16 600 BAUD to 7 2 Odd ETX ACK 1 16 115200 BAUD Even ACK NAK Mark Series1 1Char Sense Series1 2 Char DTR Trickle Timeout Report Data Term Request to Poll Time Status 1 Ready Send Character 1 4 sec 10 sec Disable True On Line and BNF 00 Hex 1 2 sec 1 60 sec Enable On Line and BNF Off Line or BF 00 FF Hex 1 sec Off Line or BF On Line 2 sec On Line False 4 sec False True 8 sec 16 sec Off Poll Idle One Char Printer Framing Offline Response Response Enquiry Status Errors P
171. fold labels tags or tickets most direct thermal or thermal transfer materials Supply Roll 8 0 inch 203 2 mm maximum outside diameter on a 3 inch 76 2 mm diameter core Rewinder Accepts a full roll of backing from an 8 inch diameter roll of labels Label Material Thermal transfer plain coated papers vinyl Mylar metallized paper non woven fabric fine woven fabric thermal visible light scannable paper infrared scannable paper thermal ticket tag stock thermally sensitive plastic stock Media Sensing Horizontally moveable sensor assembly When set to Gap the assembly detects die cut labels on liner media and notches and holes in tag stock When set to Mark it senses a black mark on the underside of tag or label stock When set to Disable it senses no label indicators or ignores all existing label length indicators on the installed media Also detects paper out Label Taken Sensor Detects when a printed label is at the printer exit throat Used only for Peel Off Media Handling mode Label Peel Off Peels and presents label to the operator one at a time Label Peel Off is supported only when using the Standard Peel option or Peel Liner Rewinder option Standard Peel Peels labels while discarding the dispensed liner in front of the printer Optional installation 212 Media l Tag Specification ll Tag Specification Ill Label Specification Mark
172. frame before touching the printhead Press the printhead release lever and lower the old printhead Push the release tab down on the power supply cable assembly and remove the cable from the printhead assembly Remove the printhead controller cable assembly from the printhead assembly ar Y amp ia a Pivoting Deck Printhead 10 11 12 13 14 15 Printhead Ge Release Lever y H S Power Supply Cable Assembly Notch 2 Position the new printhead below the pivoting deck and connect the printhead controller and power supply cable assemblies Lift the printhead upward into the pivoting deck Align the left printhead notch with the arrow on the left side of the pivoting deck and snap it onto the support shaft Align the right printhead notch with the arrow on the right side of the pivoting deck and snap it onto the support shaft Make sure that the cable assemblies do not extend past the printhead cover and into the media or ribbon path Align the new printhead see Media Thickness Adjustment on page 41 or Printhead Alignment on page 43 177 Chapter 6 Restore The Printer To Operation Restore The Printer To Operation 1 Inspect the light brown area of the printhead for smudges or fingerprints If necessary gently clean the light brown area with a soft lint free cloth or a cotton swab moistened with isopropyl alcohol 2 Install the ribbon and media e g pa
173. ge This means that the printers hardware options do not match the original printer s options A QCMC validation check will be performed to ensure the data stored on the EMC is not corrupted If the test fails the following fault message will display QCMC DATA ERROR ON EMC Delete amp Resave QCMC Data This means that the data on the QCMC was not saved properly and must be deleted then resaved Follow the instructions for deleting files then repeat the copying process If all the checks pass then the printer will copy the files from the QCMC to the target printer DO NOT PWR OFF Copying QCMC To Printer a xx Upon successful completion the printer will display the following message on the front panel and reboot into normal operation Once the printer boots Online it is necessary to select a Run Auto Cal option located under the Sensor Setup menu Copy Complete Run Auto Cal After Reboot 228 Updating The Printer Configuration To The QCMC Updating The Printer Configuration To The QCMC Before a new printer flash image can be saved to a QCMC the existing QCMC files must first be deleted With the QCMC installed in the original host printer or a target printer set Admin User to Enable under the Printer Control menu Select the Delete Saved QCMC Files And Reboot lt ENTER gt option The files will be deleted and the printer will reboot and
174. ge 105 If the Max Font Buffer or Max Cache Memory value is changed you must save the config as power up config and recycle the printer power for the value to take effect 168 6 Routine Care And Troubleshooting Cleaning Depending on the media used the printer may accumulate residues media dust adhesives etc as a by product of normal printing To maintain top printing quality you should remove these residues by cleaning the printer periodically Exterior Cleaning Clean the exterior surfaces with a clean lint free cloth If necessary use a mild detergent or desktop cleaning solution NOTE Do not use abrasive cleaning agents or solvents Interior Cleaning Clean the interior of the printer by removing any dirt and lint with a soft bristled non metallic brush Use a vacuum cleaner to remove the residue General Cleaning Periodically clean all rollers guides and assemblies Use low pressure air to remove dust in the printer Use isopropyl alcohol and a cotton swab to clean any areas where media dust adhesives etc have accumulated 169 Chapter 6 170 CAUTION Cleaning Cleaning The Printhead Platen Roller And Media Sensors NOTE You do not need to turn off the printer before cleaning the printhead platen roller or media sensors Printhead Cleaning As you use your printer the printhead may become dirty which can result in poor print quality Clean the printhead each time you
175. ge Height x Average Width 8 Where HS Horizontal resolution VS Vertical resolution Average Height Average character height inches Average Width Average character width inches NumOfChar Number of Characters to be cached PRINTER SETUP Submenus For example with a print head that prints at 203 dpi you would use the following formula 203 x 203 x 1x1 5 151 8 Therefore select a value that is equal to or greater than 5 151 The closest available value is 6 KBytes The allowable range is 1 KByte through 20 KBytes in 1 KByte increments The factory default is 01 KBytes NOTE For most applications the default settings for font memory are acceptable Therefore do not change the defaults unless your application requires an uncommon memory configuration Standard Chars This menu entry permits you to adjust the thickness or font weight of standard text fonts The range is 0 to 512 and the factory default is 340 Bold Chars This menu entry permits you to adjust the thickness or font weight of bold text fonts This menu will not take effect unless you save it in a configuration and the printer is powered up with that configuration The range is 0 to 512 and the factory default is 448 Extra Bold Char This menu entry permits you to adjust the thickness or font weight of extra bold text fonts The range is 0 to 512 and the factory default is 504 NOTE For most applications the default settings f
176. guration is the configuration that was last loaded or saved When a configuration is loaded either as the Power Up default by the emulation s response to a host command or by the operator from the front panel that configuration is the active configuration If the operator saves a configuration from the front panel that configuration becomes the active configuration The Auto Save Configuration function will sometimes need to find an open configuration An open configuration is a configuration that has not yet been used to save a configuration The Auto Save Configuration function will start with Configuration 1 and check each configuration to see if a configuration has been saved in that configuration number The first empty configuration found is used as the open configuration The Auto Save Configuration cannot save a configuration to the Factory Configuration If the active configuration is the Factory Configuration then the Auto Save Configuration function must find an open configuration into which to save the active configuration To disable the Auto Save Configuration set Auto Save in the Configuration menu to Disable The Auto Save menu displays only if Admin User is set to Enable in the Printer Setup menu Auto Save Feature When an operator has made a change to a menu and attempts to go Online without saving the changes to a configuration the following prompt displays Menu Changes Detected Save Permanently Save Temp
177. h to On Wait until you see ONLINE on the LCD before doing the next step This can take about a minute to appear depending on the emulations and interfaces installed in the printer Using Windows Explorer create a directory named download at the root level of your C hard drive C download Insert the printer emulation software CD into your computer s CD drive Select the emulation set you want to download into the printer The filename is a six digit number plus exe For example 123456 exe This is the file you will download into the printer Copy the file to the download directory you created in step 6 Start a command prompt session The Start Menu icon is usually labeled Command Prompt or MS DOS Prompt IMPORTANT 11 12 At the command prompt type c lt Enter gt cd download lt Enter gt Enter the following command filename exe n xxxX xxx xxx xxx lt Enter gt where filename exe is the file name you noted in step 8 and XXX XXX XXX XXX S the IP address of the printer This command takes the file on the hard drive and copies it as a binary file into the flash memory on the printer controller board NOTE If the software does not download use the Firmware Download Utility page 154 Do not interrupt the downloading process once it has started Interrupting a download will leave the flash memory on the controller PCBA incompletely loaded and the printer may not boot up 13 14 15
178. he printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC INTERFACES Submenus e Subnet Mask This item allows you to set the Subnet Mask for the TCP IP protocol in four three digit segments SEG1 through SEGA If the Subnet Mask is assigned by Bootp Arp or DHCP it is dynamic and read only The defaults for the SEG1 through SEG4 are 000 000 000 and 000 After specifying a Subnet Mask you are prompted to Press to Save amp Exit Press X to Exit Press to Edit NOTE When changing the Subnet Mask the printer resets the NIC when the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC e Gateway Address This item allows you to set the Gateway Address for the TCP IP protocol in four three digit segments SEG1 through SEG4 If the Gateway Address is assigned by Bootp ARP or DHCP it is dynamic and read only The defaults for the SEG1 through SEG4 are 000 000 000 and 000 After specifying a Gateway address you are prompted to Press 4 to Save amp Exit Press X to Exit Press 0 to Edit NOTE When changing the Gateway Address the printer resets the NIC when the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC
179. he printer emulation software CD into your computer s CD drive Select the emulation set you want to download into the printer The filename is a six digit number plus exe For example 123456 exe This file contains the file you will download into the printer Copy the file to the download directory you created in step 1 Make the printer sharable on the host PC This is done through the printer s Properties Sharing tab Make note of the printer s shared name 6 Start a command prompt session The Start Menu icon is usually labeled Command Prompt or MS DOS Prompt 7 Atthe command prompt type C lt Enter gt cd download lt Enter gt 8 Extract the downloaded file by typing the filename of the exe file Example For 123456 exe the extracted file will be the same name as the exe file but with a prg extension 123456 prg is the file you will download into the printer 9 At the command prompt type NET USE LPT1 Comp Name Shared Name Persistent YES lt Enter gt where Comp_Name is the computer name found in the computer s System Properties Computer Name tab and Shared_Name is the printer s shared name found in the printer s Properties Sharing tab This command should be all on the same line It redirects output on LPT1 to the shared printer 10 To check status of connection type Net View Comp_Name lt Enter gt where Comp_Name is the computer name found in the computer s System Properties Computer Name
180. head temperature Print Intensity is not too high Change the Print Intensity value in the MEDIA SETUP menu See Print Intensity on page 69 Verify that the printhead pressure switch are positioned correctly to match the media thickness installed Make sure the printhead balance adjustment dial is set properly for the media width installed Make sure that the ribbon is routed correctly and not routed through the media sensor assembly Skin oils can adhere to the surface of label stock causing fingerprints which inhibit thermal transfer Wipe label stock with a cloth or remove a few feet of labels to expose a clean area Handle labels by the edges Check that the media has not been mishandled before or during installation in the printer Soiled media or media with fingerprints will prevent proper ribbon transfer Check that media has not been installed inside out Surfaces on both sides may look identical but can produce big differences in print quality Make sure the correct ribbon and media combination are being used Use the correct ribbon type Check the ribbon for creases or folds across its surface Smooth out the ribbon to remove any creases Reduce the Print Speed value through the MEDIA SETUP menu or via host software If using ribbon Transfer Print mode do not use direct thermal media 184 Solving Other Printer Problems Table 13 Printer Problems and Solutions continued Symptom Solution
181. hold Range This option allows the user to select the optimal threshold range for the label stock in use The printer defaults to using a threshold range of 50 of the positive going pulse see Media Profile that represents each gap notch or mark detected after doing an Auto or Manual Calibrate The printer then detects anything within the label with that threshold range as TOF While this range is ideal for most medias some labels with a preprinted image liner gap or inlay can confuse the media sensor s causing a false TOF detection In most cases this can be resolved by selecting a higher threshold range so the printer will only trigger on the true TOF gap notch or mark position The range is 5 to 95 in 5 increments The factory default is 50 NOTE Set the label length value in the Media Setup menu to the actual length of the installed labels A new threshold range will not take affect until an Auto or Manual Calibrate is successfully performed A Media Profile should be run after a Calibrate to visually verify that the new range is the best possible selection 89 Chapter 4 EMULATION MENU Mark TOF Detect Allows the user to select which edge of the black line is used for TOF Top Of Form The leading edge refers to the first edge seen by the media sensor as the media feeds out of the printer or the start of the black line e Mark Trail Edge factory default Trailing edge or end of black line denotes TOF e Mark Lea
182. hoose almost any group of keys as the new lock and unlock keys You cannot use the key or any key combinations which are already used for another function There is no limit to how many keys can be selected To set the new lock key 1 Goto the PRINTER SETUP main menu and select Set Lock Key 2 Press J The display reads Select a new lock key 3 Press the combination of keys that you want to be the new lock key Make sure you press all keys selected at the same time 4 Ifthe selection is valid the display will read Enter the new lock key again Press the same combination of keys a second time If the selection is invalid the display will read Invalid key selection Return to step 2 and start over 5 If the new lock key combination is entered again correctly the display will read Lock key has been changed If it was entered incorrectly the display will read Validation failed Start over at step 1 6 After entering the new lock combination successfully press the Pause key to put the printer back online NOTE The new lock combination will remain even if the printer is powered off and back on 111 Chapter 112 4 PRINTER SETUP Menu Max Font Buffer The maximum amount of DRAM allocated for downloading fonts TrueType Scalable or Bitmap DRAM allocation will not take effect unless you save it in a configuration and the printer is powered up with that configuration The r
183. ia Mode attempted with the cutter option still installed This mode requires that the front door assembly be installed to use the Label Taken Sensor MISSING PRINT Yes The printer does not Install the printhead HEAD See Manual detect installation of the Install or reset the printhead printhead signal cable and printer cable NOT ENOUGH Yes There was not enough Cycle power skip the SPACE ON EMC Delete EMC File And Optimize room on the expanded memory cartridge EMC to save the QCMC QCMC configuration using the Cancel key Delete some files from the EMC 202 Table 14 Fault Messages Fault Messages l Can User Displayed Message Correct Explanation Solution OPTION Yes 1 Selection of 1 Check that the correct NOT INSTALLED Peel Off Cut or selection was attempted Rewind Media and that the option is Handling was installed cae ree the 2 Check that the opon iia a d appropriate option is propery nsia ed installed and connected 2 The printer is correctly before powered on with powering on the printer the eats 3 If the error persists ict F contact your authorized COrTEcty customer service representative PGL ERROR Yes Appears when the Deselect Fault from Error Fault option is Report on the front control selected from Error panel Report in the front panel PRINT HEAD UP Yes Printhead is not closed Close the printhead pivoting Close Print He
184. igurations We recommend you store printouts of your configurations in a safe place for quick referral The options are Current factory default Factory Power Up All and 1 to 8 Delete Config You can delete one or all of your eight customized configurations The factory default configuration cannot be deleted The All selection deletes all previously saved configurations except for the factory default configuration The factory default is All Power Up Config You can specify any one of nine configurations 1 8 saved custom configurations or Factory as the power up configuration The factory default is Factory Protect Config You can specify whether or not a new configuration should overwrite an existing configuration when you activate the Save Configs parameter When disabled factory default the new configuration will overwrite the existing configuration When enabled the new configuration will not overwrite the existing configuration and the message CONFIG EXISTS Delete First displays The factory default is Disable CONFIGURATION Submenus Name Config 1 to Name Config 8 You may specify a 15 character name which can be used to refer toa configuration The name you enter for a configuration will be used in the Load Config Save Config Print Config Delete Config and Power Up Config menus The names can only be cleared by using the Reset Cfg Names menu When you move into the Name Configs menu
185. ill feed e 16 factory default A paper slew of 0 15 will move 1 16 lines e 15 A paper slew of 1 15 will move 1 15 lines A paper slew of 0 will move 1 line CR Edit This parameter determines if a carriage return will be followed by a line feed e Disable factory default The printer ignores all carriage returns that are not followed by line feeds e Enable The printer processes all carriage returns even for those that are not followed by line feeds Skip Cmd Prefix Stands for Skip Command Prefix This parameter determines if the printer will print any data before a PGL command is received Ignore Text e Disable factory default When disabled text in normal mode will be printed Attributes to be printed depend on the PGL Normal menu setting e Enable When enabled any line of text non PGL commands in normal mode will be ignored 99 Chapter 100 4 EMULATION MENU Power on IGP PGL You can set the PGL feature so that it is enabled or disabled when the printer is powered on e Enable factory default IPG PGL is enabled when the printer is powered on The PGL feature is initialized in Normal mode Disable PGL is disabled when the printer is powered on The PGL feature is initialized in Quiet mode Ext Execute Copy e Disable factory default Dynamic data overlay data etc are not allowed if the optional Form Count parameter number of forms to print is specified as part of the Execut
186. ill not change the orientation of any print test patterns in the DIAGNOSTIC menu Print Direction has two options Head First Foot First For example with Portrait orientation when you select Head First the top of form will come out of the printer first Conversely when you select Foot First the bottom of form will come out first FEED v A Head First Foot First Print Direction and Orientation are two independent options that can be combined to produce the following results depending on the Active IGP Emulation Table 8 Head First Print Direction Orientation Option Result in Active IGP Emulations Option PGL Head First Portrait Portrait Head First Landscape Landscape Head First Inv Portrait Inv Portrait Head First Inv Landscape Inv Landscape MEDIA SETUP Submenus Table 9 Foot First Print Direction Orientation Option Result in Active ZGL Emulation Option Foot First Portrait Portrait Foot First Landscape Inv Landscape Foot First Inv Portrait Inv Portrait Foot First Inv Landscape Landscape The factory default is Head First when PGL is enabled The factory default is Foot First when ZGL is enabled Label Wait Time When Media Handling is set to Tear Off Strip or Continuous and Adv Continuous is set to Tear Strip Full Label Wait Time specifies the number of seconds after printing stops that the printer will wait before it
187. in the PCI bus Contact your authorized service representative 199 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages Check Media Path Sensor did not detect the label present over the tear bar with Peel Off Media Handling mode enabled e The label was removed before the printer stopped printing or before the LCD Remove Label message displayed e The label slipped behind the platen roller e The label wrapped around the platen roller e Peel Off Media Handling mode was mistakenly selected Can User Displayed Message Correct Explanation Solution Half Speed Mode Yes The printhead is 1 Allow printer to continue approaching a hot printing Full speed will state Half Speed Mode resume automatically helps the cooling when a lower printhead process and should temperature is achieved parn eres of 2 Let the printer cool print jobs down Full speed will be t h inting i Half Speed Mode helps oe Sera re prevent a PRINT HEAD f HOT fault which will 3 Lower Print Intensity and stop the printer Print Speed to reduce frequency of Half Speed Mode INVALID EMC Yes The QCMC is not Upgrade printer software Power off Printer compatible with the Remove Cartridge software in the printer INVALID FILE SYS Yes File system not Enter the PRINTER SETUP Optimize amp Reboot detected or flash was menu and use the Optimize corrupted amp Reboot option LABEL
188. ing of the other row of icons Within a menu tree if the highlighted menu has a selectable parameter pressing the Right key causes the parameter to increment or display the next parameter on the list If at the top of the parameter range pressing the Right key will move to the bottom of the parameter range If in special multiple segment setting menus for Network Address menus or String menus pressing the Right key will move to the next segment or character without losing changes made to the current segment or character If at the end of the segments or characters pressing the Right key will go to the beginning of the segments or characters None of the changes to the segments or characters will take affect until the Enter Key is pressed This key is inactive in all other states This key is typematic and if held down will start to accelerate Control Panel Left Key In Offline mode this key adjusts the display brightness of the LCD In Menu mode at the icon menu level this key will advance from one menu icon to the previous menu icon If at the beginning of one row of icons it will move to the end of the other row of icons Within a menu tree if the highlighted menu has a selectable parameter pressing the Left key causes the parameter to decrement or display the previous parameter on the list If at the bottom of the parameter range pressing the Left key will move to the top of the parameter range If in special multiple segm
189. initialization messages will appear on the LCD Liquid Crystal Display on the control panel To remove power place the power switch in the O Off position Powering On The Printer When you power on the printer it executes a self test During the self test the LCD momentarily displays the DPI resolution 203 or 305 DPI of the installed printhead The default power on state is online Once the printer has successfully initialized the ONLINE status indicator light illuminates and the LCD indicates ONLINE the printer model SL4M T4M the printhead installed 203 or 305 dpi the communication interface and the emulation selected If there is a fault during the self test the FAULT status indicator flashes and a fault message appears on the display The alarm may also sound if configured to do so 35 Chapter 2 Controls And Indicators Control Panel The control panel is located on the front of the printer and includes an LCD indicators and control keys buttons MEDIA SETUP IS LCD Liquid Crystal Display Online Indicator Fault Indicator online Pause Key Enter Key Up a Menu log one Key NOTE Press the Down and Enter keys at the same time to lock or unlock the key Left Key Down Key Right Key Liquid Crystal Display LCD A backlighted LCD that will display up to four rows of 16 characters each or eight rows of 21 characters each ll Pause Key The Pause key togg
190. install new ribbon thermal transfer print mode or install new media direct thermal print mode Clean the printhead with a cotton swab and isopropyl alcohol By keeping your printhead clean you will help maintain its life Platen Roller Cleaning Media dust and adhesive residue on the platen roller can degrade print quality and cause voids in your label image Clean the platen roller at the same time as the printhead Use a small amount of isopropyl alcohol on a lint free cloth to clean the platen roller With the pivoting deck open the platen roller can be rotated forward by hand to access and clean its entire surface area Media Sensor Cleaning Do not use solvents or abrasive agents to clean the media sensors They can damage sensor lens covers The lower media sensor should be cleaned to ensure reliable TOF and Paper Out sensing Clean the media sensor at the same time as the printhead The lower media sensor can be wiped clean using a soft cloth or swab with isopropyl alcohol Remove media dust by vacuuming or blowing air across the lens cover Cleaning The Printhead Platen Roller And Media Sensors Printhead Heating Elements underneath not shown pghedcln Printhead Assembly Media Sensor Assembly Printhead Release Lever Platen Roller lee Print Element pghdcln2 Figure 3 Cleaning the Printhead Platen Roller and Media Sensors
191. int Output Label Label Label i aes 1 2 3 Label Blank 3 Label Solution 2 The user sets Auto Label Width to 2 configures the Num Auto Labels to 3 and enables the Auto Label Mapping feature Printer Operation for Solution 2 The printer will print the first 2 label by itself the second 2 label by itself and finally the last 2 label by itself Label Label Label Label Label Label 76 MEDIA SETUP Submenus Example 3 Past Maximum File Width Problem A file has been constructed with three horizontally adjacent 4 labels The user now desires to use this file with a printer that has a 8 physical width The user should have used a solution similar to one of the solutions in the section above but the user erroneously enters an Auto Label Width of 12 and a Num Auto Labels of 3 Printer Operation Maximum Num Auto Labels 20 12 1 67 rounded up to 2 The printer will automatically reduce the Num Auto Labels to 2 Example 4 Blank Label Case Problem A file exists with two horizontally adjacent 4 labels The user now wants to use this file with a printer that has a 4 physical width The user decides to set the Num Labels to 3 and the Label Width to 4 despite the fact that these values are not optimum Printer Operation The maximum Num Auto Labels 20 4 5 The selected value
192. inter the two printers will be identically configured The QCMC has its own resident network MAC address that will be used in place of the printer s LAN WLAN MAC address when the cartridge is left installed in a printer see Quick Change Memory Cartridge QCMC on page 222 When kept installed in the printer the QCMC adds approximately 24 MByte of Flash memory Full Media Rewinder In batch rewind mode rewinds printed labels into a removable roll e Label Taken Sensor Detects presence and removal of labels in Peel Off mode Included only with the Standard Peel without Liner Rewinder or Standard Peel with Liner Rewinder options e Media Cutter Automatically cuts printed media when the media exits the printer e Network Interface Card NIC Allows you to attach the printer to a LAN Local Area Network rather than attaching it directly to a host computer The PrintNet Enterprise Suite PNE remote management software is standard with this option NIC adapters are available as user installable option mounted inside the printer with the 10 100Base T UTP connection only NOTE In this manual the terms Network Interface Card NIC and Ethernet are used interchangeably e NIC Wireless Provides wireless 802 11b g connectivity without expensive cabling and reconfigurations required from a wired network PNE is standard with this option e Real Time Clock A clock chip with internal battery that keeps track of the year
193. ion 140 Print Configuration 150 Print Direction option 78 Print Error Log option 144 Print File List option 111 PRINT HEAD UP 203 Print Intensity option 69 Print Mode option 69 Print Quality control 175 Print Speed option 69 Printer alarms 186 change settings 64 configure 61 control panel 36 controls 35 exterior cleaning 169 fault messages 187 general cleaning 169 indicators 35 installation 18 interior cleaning 169 model 11 move within configuration menu 61 operating modes 34 optional features 12 278 options 219 physical specifications 217 position media sensors 44 power cord requirements 21 power on 35 power switch 35 printing process 14 restore operation 178 self test 173 set configuration parameters 61 setup 21 solve problems 179 standard features 11 standard interfaces 53 Status messages 208 unpack 17 warranty 257 PRINTER HARDWARE NOT COMPATIBLE 203 Printer Job Language 222 Printer Mgmt option 136 PRINTER RESET 208 PRINTER RESETTING 209 PRINTER SETUP menu 105 submenus 107 Printer tests barcode 143 checkerboard 143 combo test 143 current config 143 Ethernet test page 143 grey 143 grid 143 left test 143 RFID report 143 right test 143 Printer Tests option 143 PRINTER UNDER REMOTE CONTROL 203 Printer Usage option 144 Printhead cleaning 170 replace 176 Printhead Alignment 43 PRINTHEAD HOT 203 Printhead Pressure Adjustment 41 PrintHe
194. is selected Save Config 1 5 Press the Left or Right keys to cycle through the options 1 8 NOTE Factory is not listed because changes made to the factory configuration cannot be saved under Factory 145 Chapter 4 Auto Save Configuration 6 When the desired number displays press the key to select it The following message displays briefly Saving Configuration When processing is completed the display shows Save Config x NOTE If the configuration number has been previously saved and Protect Config is enabled under the CONFIGURATION menu the following error message displays CONFIG EXISTS Delete First If the above occurs see Modifying A Saved Configuration on page 149 step 4 7 Print your configuration and store it in a safe place for future reference Refer to Printing A Configuration on page 150 Auto Save Configuration 146 Auto Save Functionality The Auto Save Configuration function is triggered when the operator has made a change to a menu that is normally saved as part of a printer configuration and attempts to go online without saving these changes to a configuration NOTE Menus that are automatically saved as part of the Printer Settings such as the Network Addresses will not trigger the Auto Save Configuration function The Auto Save Configuration function works with the active configuration The active confi
195. is system you can download the J2SE JRE for your system from http java sun com j2se If you have another UNIX system see your system administrator Conditions for use of the included Java Software are set forth in the Sun Microsystems Binary Code License Agreement http java com en download license jsp In the event of any conflicting terms the Binary Code License Agreement controls 1 Make a configuration printout of all saved configurations See page 150 2 Set the printer power switch to O Off 3 Disconnect the data signal cable s from the printer interface connectors 4 Connect a printer data cable to the parallel serial or ethernet port of the computer you will use to download the software Connect the printer data cable to the appropriate I O port of the printer On the printer control panel press and hold down the and X keys Without releasing the keys power the printer on When you see DECOMPRESSING PROGRAM on the on the LCD release the keys 7 Wait until you see FIRMWARE DOWNLOAD MODE on the LCD before doing the next step This can take about a minute to appear depending on the emulations and interfaces installed in the printer 8 On your computer create a directory named download at the root level of the hard drive e g C download on a Windows computer 9 Insert the printer emulation software CD into your computer s CD drive 10 Copy the FDU jar file from the CD to your compute
196. ise 217 environmental 217 host interface 216 280 media 212 media cutter 215 media dimensions 213 memory 215 optional expanded memory 215 physical 217 power 216 printing 211 ribbon 214 switches 214 Standard Chars option 113 Standard Features 11 Standard Host Interfaces 53 Standard Interfaces 53 Standard Peel 219 Standard Peel with Liner Rewinder 219 244 Standard Peel Without Liner Rewinder 232 STATUS LOADING FIRMWARE 209 Status Message 203 DPI 208 305 DPI 208 B20 FIRMWARE DOWNLOAD 208 B21 PRINTER RESET 208 CLEARING PROGRAM FROM FLASH 208 D50 STATUS CLEARING FLASH 208 D51 PROGRAMMING FLASH LOADING PROGRAM INTO FLASH 208 DO NOT POWER OFF 209 ETHERNET INITIALIZING 209 ETHERNET READY 209 ETHERNET RESETTING 209 LOADING PROGRAM INTO FLASH 209 POWER SAVER MODE 209 PRINTER RESETTING 209 RESTORING BOOT CODE 209 STATUS LOADING FIRMWARE 209 TESTING HARDWARE PLEASE WAIT 210 THE ENTER KEY IS LOCKED 210 THE ENTER KEY IS UNLOCKED 210 To stop Press Enter 210 Status Messages 208 Storage Select option 104 Supplies 250 Supplies Department 255 Switches specifications 214 T Tall Characters option 114 Tear Off Adjust option 71 Technical support 255 Test Count option 143 TESTING HARDWARE PLEASE WAIT 210 THE ENTER KEY IS LOCKED 210 THE ENTER KEY IS UNLOCKED 210 Thermal Consumables 16 media selection 16 ribbons 16 Thermal Printer Technology 14 Thermal Transfer Printing
197. istered trademark of SATO America Inc DPL is a trademark and Datamax is a registered trademark of Datamax Technologies Corporation Monarch is a registered trademark of Paxar Corporation IER is a registered trademark of IER Si ge Andal is a registered trademark of Monotype Corporation Table of Contents IMIFOCUCHOMN ctxutbececctssesicetadadadsnsntiNsieciemmcccetaun 11 The SL4M T4M Thermal Printer 0 ccecceeseseeeeeeeeeseteeesseeeseeeeeeaes 11 Standard Features nioi aana aaaeei 11 Optional Features ccccececceceseeeseeeeeteeeeeseeeeeeeaeeseeeeeeeeeeeeeeene 12 Thermal Printer Technology ccececceeeeeeneeeeeeeeneeeeeesnneeeeeeeneeeeeeeaa 14 The Printing ProCeSs cccscceeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeees 14 Manual Conventions 0 cccccceeeeeeeeeeeeeeneeeeeneeeeeeeeteeeeeseeeeeeeaeeeeneeene 14 Warnings And Special Information cccecseeeeeeeeeeeeeeeneeeseeeeeeaes 15 Related DOUME S 0 ceccceeeeseeeceeeeteeeeeeeneseeeeeseseeeeeeneseeneeesenseeneees 15 Thermal COnSumables cccccccceceeeeeeeeeeeseeeeeeaeeeeeeeeeeaeeseseeeneaeeenaes 16 Media Selection sii rninn aias Seth eaten 16 PRIDDONS sessar iran E E E TAa 16 OperatiOM ehen ea anaa EE NEET 17 Unpacking The Printer esssesssssssssssrrreesrnnnesernnnerrrnnnenrnnnerennnnerennnnenee 17 msiallahioM aare a e e E E wean A 18 Power Cord Requirements ccccccceceeeeeeeeeeeeeeeneeeeeeeeeessae
198. itch to O Off from the front of the printer 2 Raise the media cover See page 224 4 epeojid Power Switch Figure 6 Powering Off the Printer 223 Appendix B Installing The QCMC From page 223 QCMC ae SS oS gt Arrow Te Se PSS en SL NZ QCMC Slot Cover IN pgmemcrt DE QCMC Slot Release Tab Figure 7 Installing the QCMC Press the release tab and remove the QCMC slot cover Plug the QCMC with the arrow positioned as shown into the QCMC slot Install the QCMC slot cover Lower the media cover Set the printer power switch to I On ONO aA O Make sure the Enter key is not locked and that Admin User is set to Enable 9 Follow the instructions shown on the printer control panel to set up the Quick Change feature See Saving The Printer s Configuration To The QCMC on page 225 224 Saving The Printer s Configuration To The QCMC NOTE The MAC address residing on the QCMC will be used in place of the MAC assigned to the printer s own network card whenever the QCMC is installed If you do not want to identify the printer with this MAC address make sure the QCMC is removed from the printer before attaching the printer to the network When the printer software detects the presence of a QCMC at power up a check of the QCMC will be performed to determine if there is already a saved flash image available If no printer flash image exists on the
199. its initialization routine and indicating DPI resolution of the installed printhead No action required B20 FIRMWARE DOWNLOAD N A Forced download mode only No action is required B21STATUS PRINTER RESET N A The printer is automatically reseting after a download No action is required CLEARING PROGRAM FROM FLASH N A Emulation software successfully loaded into printer RAM and the checksum matched The old program is now being deleted from flash memory No action required D50 STATUS CLEARING FLASH Please Wait N A Emulation software successfully loaded into printer RAM and the checksum matched The old program is now being deleted from flash memory Forced download mode only No action required D51 PROGRAMMING FLASH LOADING PROGRAM INTO FLASH Please Wait N A A program is getting loaded into flash No action is required 208 Table 15 Status Messages Status Messages Can User Displayed Message Correct Explanation Solution DO NOT POWER OFF N A This is a standard Do not power off the warning message that printer until displays while the downloading is printer is downloading complete software ETHERNET N A Ethernet is initializing No action is required INITIALIZING Please Wait ETHERNET READY N A Ethernet Interface has No action is required finished initializing ETHERNET N A Ethernet
200. ix system to the EMC Directive and the Low Voltage Directive of the European Union Such marking is indicative that this Printronix system meets the following technical standards e EN 300 220 1 2000 Electromagnetic Compatibility and Radio Spectrum Matters Short Range Devices Radio equipment to be used in the 25 MHz to 1000 MHz frequency range with power levels ranging up to 500 mW e EN 55022 Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment e EN 50024 1998 A1 2001 Electromagnetic compatibility Generic immunity standard Part 1 Residential commercial and light industry e EN 60950 Safety of Information Technology Equipment 259 Appendix D _ Communication Notices 260 This printer is a Class B product for use in a typical Class B domestic environment CE Symbol CE Taiwan Z SoHE BSMIGS IE EER R C ARLE CRAY A AUTEES FECES ACRES MEMEA SARE ESERE o RTE HEALER FOP MGER MIRAGE RGA RAS FMR AAA gt PRE HERA E gt 3 WEA PRE TE AAT Ze Be SE EFE RE DAS ea AI a KPI Ee AY PRR AL UCASE FRE AUREA RT PERGERA TI MRS EAR ERE H RANEE PRAT ETT PT BER parpi Rec AFB BME GREE AE EE SRR RTE AYE ES SC AY Sion PL EREA RER DUES RBH o RFID Intended use non specific short range device operating in the band 869 4 to 869 95 MHz for Home and Office environment in E E A and Switzerland Wireless Ethern
201. l or Pwr Up Auto Cal in Peel Off Media Handling mode e Disable factory default The printer will not permit calibration and a CANNOT CALIBRATE Disable Peel Off message will briefly display Additionally if Pwr Up Auto Cal or Head Auto Cal is enabled the printer will not perform calibration at power up or when the head is closed e Enable Run Auto Cal can be performed from the front panel and if the Pwr Up Auto Cal option is enabled calibration will be performed at power up NOTE Calibration in Peel Off mode does not stop and wait for you to remove peeled labels Therefore be prepared to remove the labels as they are automatically peeled Min Calib Delta Minimum Calibrate Delta changes the minimum threshold value the sensor s require to detect the difference between the label and a gap notch hole or black mark This allows bolder gaps such as notches or holes to be used as the TOF while intermediate gaps liner can be ignored Increasing the Min Calib Delta makes the sensor s less sensitive to intermediate gaps and noise Decreasing the Min Calib Delta makes the sensor s more sensitive for detecting gaps on low contrast media where there is very little difference between the label and the gap liner The range is 012 050 The factory default is 20 SENSOR SETUP Submenus Use Label Length Determines whether or not the Label Length value set in the MEDIA SETUP menu is used during Run Auto Cal e Disable f
202. les the printer between Online and Offline Modes The key performs the following in Online Offline Fault and Menu modes e Online Mode sets the printer to Offline Mode e Offline Mode sets the printer to Online Mode e Fault Mode causes the printer to recheck the faults if the faults have been cleared the printer toggles to the Offline mode e Menu Mode sets the printer to Offline Mode NOTE When changing to Online mode if the operator has changed menu items but not saved the changes in a configuration the operator will be prompted to save the changes 36 Control Panel O Feed Key The Feed Key advances the media one label length in Online and Offline Mode If there is data in the printer the printer will print the data before ejecting the label This key is inactive in all other modes Menu Key In Online Offline or Fault modes the Menu key causes the printer to enter the Menu mode and the top level menu icons to display In Menu mode the Menu key will move to the first Icon position in the top level Icon menu This key is inactive in all other modes x Cancel Key If enabled the Cancel key clears all data in the printer data buffer in Offline mode In Menu mode this key moves up to the previous higher level menu Enter Key e In Menu mode at the icon menu level pressing the Enter key will move down into the menu tree for the highlighted icon e Within a menu tree if the highlighted men
203. libration after a Printhead Open fault e Enable factory default Performs media calibration each time the Printhead Open fault condition is cleared e Disable No media calibration after Printhead Open fault NOTE A calibration will not be done if there is print data pending data in buffer when the head open fault is cleared and Head Auto Cal is enabled If the printer is in Peel mode the calibration will not be done unless Cal in Peel Mode is set to enable Online Auto Cal The options for Online Auto Cal are e Disable factory default e Enable Whenever the printer is brought online it automatically performs an Run Auto Cal see Run Auto Cal Auto Calibrate on page 84 Once the Run Auto Cal is complete the printer momentarily displays the Sensed Distance determined by the Auto Calibrate and then resumes printing any pending jobs NOTE A calibration will not be done when there is data in the the buffer and when Error Recover in MEDIA SETUP menu is enabled see page 68 If the printer is in Peel mode the calibration will not be done unless Cal in Peel Mode is set to enable Gap Windowing This feature compensates for any early falling edges or spurious peaks and troughs that may appear within the gap length in media These edges or peaks and troughs can cause unreliable detection of the leading edge of the next label top of form Use Gap Windowing to resolve the following problems e Loss of
204. ll override and change the manually entered Label Length value in the MEDIA SETUP menu e Physical Label Length is the actual measurable length of the label The following list of different media types explains how the physical label lengths are determined e Die cut labels measurable length of the removable label leading edge to trailing edge This does not include the liner material or gap e Tag Stock with notches or holes measurable length from the trailing edge of one notch or hole to the leading edge of the next notch or hole e Tag Stock with black marks on underside measurable length from the trailing edge of one black mark to the trailing edge of the next black mark NOTE The printer can be configured to detect the leading edge of the black mark using the Mark TOF Detect option in the SENSOR SETUP menu e Continuous media no label length indicators measurable length should be within 1 2 the Label Length value entered in the MEDIA SETUP menu or the value sent via host software command e Logical Label Length Host Forms Length is the length that a user or programmer bases his printable image on In most cases this length should be slightly less than the Physical Label Length This allows the entire image to be printed within the boundaries of the label length indicators gaps notches holes or black marks When the Logical Label Length is greater than the Physical Label Length and Clip Page Enabl
205. ller and the rubber roller See Figure 23 and Figure 24 Thread the liner under the rubber roller OO Remove the media rewinder clip O Media Alternate Q Ribbon Path N D kabel Platen S im SS aw JNO gt A OR Xx Tear a g _ Bar A ig Sa zi TO r o gt Alternate O 4 mne Media Path Z Peel Off Door amp S EE l Knurled Roller open position Rubber Roller Rewinder Liner Knurled Roller Thumbscrew closed position Figure 24 Standard Peel with Liner Rewinder Media Path 9 Wrap the leading edge of the liner over and around the rewinder 10 Slide the liner flush against the left edge of the rewinder 246 11 12 13 14 15 Load Media Rewinder Media Rewinder Clip Liner Figure 25 Securing Liner onto the Rewinder Insert the media rewinder clip to secure the media See Figure 25 Manually rotate the rewinder one full revolution clockwise until the liner is taut Remove labels from the liner so that behind the tear bar the liner is without labels for approximately 1 5 inches Remove labels from the liner so that below the tear bar the liner is without labels for approximately 2 inches Rotate the deck lock lever fully clockwise to close the pivoting deck and printhead 247 Appendix B Using The Standard Peel With Liner Rewinder Option Media Cover pgrewlc2 Rewinder Label Media Rewinder Clip Peel
206. llowing 5 sub menus BYTE 1 BYTE 5 If the WEP Key x Width is set to 128 Bits the key values can be entered in the following 13 sub menus BYTE 1 BYTE 13 The key values must configure to match the corresponding key in the Access Point s key configuration NOTE The WEP Key Width is the number of bits used for encryption This can be set to either 40 Bits or 128 Bits and must match the Access Point s configuration Default WEP Key This feature enables you to encrypt Scramble information for security purposes With this feature you can set up to four encryption keys in either ASCII or hexadecimal format and in either 40 or 128 bits The more bits you choose the more difficult it will be to decode the information The default key must match the Access Point s configuration If the Access Point is configured to use Open System the default key should be set to 0 If the Access Point is configured to use 40 bit or 128 bit WEP encryption key the encryption key must be set to the same setting as the Access Point s setting There are four keys 1 4 that an Access Point can use If the Access Point is set to use key 1 the default key must be set to 1 to correspond to the Access Point s setting INTERFACES Submenus NOTE None of the WEP Key Configuration menus display on the configuration printout Reset WEP Keys Allows you to reset all four WEP keys WEP Key 1 through WEP Key 4 at one time WPA Mode Selects
207. logged in type the following sequence at the command prompt to download the filename prg file to the printer cd dest lt Enter gt ed diprn lt Enter gt bin lt Enter gt put filename prg lt Enter gt where filename prg is the file name you noted in step 8 IMPORTANT Do not interrupt the downloading process once it has started Interrupting a download will leave the flash memory on the controller PCBA and NIC incompletely loaded and the printer may not boot up 17 When the download is complete exit the FTP program by typing quit lt Enter gt 18 When the new software has successfully loaded into flash memory and the printer has reset itself set the printer power switch to O Off 19 Remove the CD from the host computer and store it with the printer 20 If required reconnect the data input cable s to the printer 21 Set the printer power switch to On 22 Using the configuration printout s you made in step 1 on page 158 restore the printer configurations 159 Chapter 5 Downloading Software Through The USB Port Downloading Software Through The USB Port Normally the host communicates with the printer s USB port with a Windows driver The Windows driver cannot be used to transfer a program file to the printer To download software through the USB Port perform the following steps 1 Using Windows Explorer create a directory named download at the root level of your C hard drive C download Insert t
208. ls Compliance labeling 252 ASCII Control Codes Char Dec Hex Char Dec Hex Char Dec Hex Char Dec Hex NUL 0 00 32 20 64 40 96 60 SOH 1 01 33 21 A 65 41 a 97 61 STX 2 02 34 22 B 66 42 b 98 62 EXT 3 03 35 23 Cc 67 43 c 99 63 EOT 4 04 36 24 D 68 44 d 100 64 ENQ 5 05 37 25 E 69 45 e 101 65 ACK 6 06 amp 38 26 F 70 46 f 102 66 BEL 7 07 39 27 G 71 47 g 103 67 BS 8 08 40 28 H 72 48 h 104 68 HT 9 09 41 29 73 49 i 105 69 LF 10 OA 42 2A J 74 4A j 106 6A VT 11 0B 43 2B K 75 4B k 107 6B FF 12 0c 44 2C L 76 4C 108 6C CR 13 oD 45 2D M 77 4D m 109 6D SO 14 0E 46 2E N 78 4E n 110 6E SI 15 OF 47 2F O 79 4F o 111 6F DLE 16 10 0 48 30 P 80 50 p 112 70 DC1 17 11 1 49 31 Q 81 51 q 113 71 DC2 18 12 2 50 32 R 82 52 r 114 72 DC3 19 13 3 51 33 S 83 53 s 115 73 DC4 20 14 4 52 34 T 84 54 t 116 74 NAK 21 15 5 53 35 U 85 55 u 117 75 SYN 22 16 6 54 36 Vv 86 56 v 118 76 ETB 23 17 7 55 37 W 87 57 w 119 77 CAN 24 18 8 56 38 X 88 58 x 120 78 EM 25 19 9 57 39 Y 89 59 y 121 79 SUB 26 1A 58 3A Z 90 5A Z 122 7A ESC 27 1B 59 3B 91 5B 123 7B 253 Appendix C Char Dec Hex Char Dec Hex Char Dec Hex Char Dec Hex FS 28 1C lt 60 3C 92 5C l 124 7C GS 29 1D 61 3D 93 5D 125 7D RS 30 1E gt 62 3E A 94 5E 126 7E US 31 1F 63 3F 95 5F 127 7F
209. lt and Block Forms Handling This submenu allows the user to handle the form in the following ways e Disable factory default No effect e Auto Eject Automatically moves to the next TOF if the form is in the middle of the page and then ejects a page by performing a form feed FF e Auto TOF Automatically does a form feed FF to the next top of form if the form is in the middle of the page 101 Chapter 102 4 EMULATION MENU PGL Normal This option determines whether PGL passes the text data in Normal mode or whether PGL will print the data text itself e LP Menu factory default PGL will pass the text data to the menu only in default setting state e PGL Menu PGL will always print the text data itself UPC Descenders This parameter allows you to print bar code descenders when human readable data is not presented in the UPC EAN bar codes e Always factory default UPC EAN bar codes are printed with descenders even if there is no human readable data e Never UPC EAN bar codes are printed without descenders if the PDF command is present e Only With PDF UPC EAN bar codes are printed with descenders only when the PDF command is presented l 2 5 Selection This option is added to be compatible with a special IGP X00 customization Usually if Interleaved 2 5 bar codes have an odd number of digits a leading zero is inserted in front of the data However this special IGP X00 customization gives y
210. lt CANCEL gt Cancel key QCMC DETECTED Yes The printer detected a If the printer is completely Save to QCMC QCMC cartridge configured with the desired Yes Press lt ENTER gt without a saved image state press the Enter key If No Press lt CANCEL gt you do not wish to save at this time press Cancel REWINDER FULL Yes The Rewinder Full Remove the roll from the Remove Roll Sensor has detected a_ rewind spindle roll full condition RFID CNTRY BAD No The RFID country Set RFID country through Set Country Freq frequency has not been RFID menus If problem set persists contact your authorized customer service representative RFID Comm Err Yes RFID error Disable the RFID reader or Check Cable communication cannot contact your authorized be established with the customer service RFID encoder representative RFID FW ERR Yes The printer firmware Complete the downloading Version Mismatch version does not match software procedure See the installed RFID Downloading Software on encoder page 153 RFID KIL FIELD No The KIL field was Contact your authorized Not Supported accessed on a tag customer service which does not support representative the KIL field RFID LOCK CMD No A lock command was Contact your authorized Not Supported executed on a tag which does not support locking Most Gen 2 tags support locking but some do not customer service representative 204 Table 14 Fault Messages Fa
211. lt is 16 Trickle Time When the printer is printing data from a host and a second job is received by the printer from a different host Trickle Time prevents the second host from timing out while it is waiting for its data to be printed In order to support this feature the port has to be able to accept data from the host and store it for future use For example if the printer is printing a job from the serial port and then receives a second print job from the parallel port the data from the parallel port will trickle bit by bit into the printer buffer to prevent a timeout error from being sent back to the host connected to the parallel port The selected value is the time that the printer waits before getting the next byte of data from the host The Trickle Time value should be less than the host time out value but not too much shorter or else the printer fills up its buffer too fast The options are 1 4 factory default 1 2 1 2 4 8 and 16 seconds and Off 133 Chapter 134 4 INTERFACES Menu Timeout This is the value used by the printer to time out from the current port and check the other selected Port Types for data to print When the printer has not received data from the host after a certain period of time it needs to time out in order to service the other ports The range is 1 to 60 seconds and the factory default is 10 seconds Report Status When a fault condition occurs in the printer normally onl
212. lution SERIAL BUFFER OVERFLOW Yes Host sent data after the printer buffer was full Serial Interface 1 Make a configuration printout 2 Verify that the printer matches the host serial interface configuration settings for Data Protocol Baud Rate Data Bits Stop Bits Parity Data Terminal Ready and Request to Send 3 Set printer serial interface parameters to match those of the host SERIAL BUFFER OVERRUN Yes Receive overrun Serial Interface 1 Make a configuration printout 2 Verify that the printer matches the host serial interface configuration settings for Data Protocol Baud Rate Data Bits Stop Bits Parity Data Terminal Ready and Request to Send 3 Set the printer serial interface parameter to match those of the host SERIAL FRAMING ERROR Yes Serial framing error over a serial interface Match the serial interface settings of the printer to those of the host computer SERIAL PARITY ERROR Yes Parity error serial interface Check your serial host interface parameter settings If necessary change them so they match the settings of the attached host SOFTWARE ERROR Cycle Power Yes No 1 Application software tried to perform an illegal power function 2 There are damaged logic circuits on the controller PCBA 1 Recycle the printer power If possible printa job that has previously worked 2 Ifthe problem p
213. ly so that the sensor indicators embossed on both sides are aligned with the reference marks on the media 2 Select Gap in the Gap Mark Sensor submenu under the SENSOR SETUP menu See Sensing Different Media Types on page 46 3 Perform an Auto Calibrate See Running Auto Calibrate on page 47 Sensing Different Media Types The printer s media sensors can detect the different types of label length indicators on a large variety of media types This is accomplished by selecting the correct sensor option Gap Mark or Disable under Gap Mark Sensor in the SENSOR SETUP menu Figure 5 on page 213 illustrates the different media types and label length indicators used on them 1 Press to place the printer in Menu mode 2 Press the Down 4 Enter keys together until THE KEY IS UNLOCKED displays Press the Right key until SENSOR SETUP displays Press to enter the SENSOR SETUP Press the Down key until Gap Mark Sensor displays aa PF amp Press Left or Right keys until the option that matches the type of label length indicators on the installed media displays e Mark Select when using media that has horizontal black marks located on the underside of the label liner or tag stock or narrow width inboard notches e Gap Select when using media with a liner space between die cut labels or when using tag stock with holes or wide inboard notches as label length indicators on white background media Disa
214. mand Prompt or MS DOS Prompt Make note of the file name with the dwn extension of each file you want to download to the printer 10 At the command prompt type copy b filename dwn LPT1 lt Enter gt where filename dwn is file name you noted in step 9 NOTE If you are loading the file using the LPT2 port on the computer type 11 the following command copy b filename dwn LPT2 lt Enter gt where filename dwn is a file you noted in step 9 If you are loading the file using the serial port on the computer type the following commands mode COM1 9600 N 8 1 P lt Enter gt copy b filename dwn CoM1 lt Enter gt where filename dwn is a file you noted in step 9 The 9600 baud rate is the only selection some systems can use The baud rate information entered in the above commands must match the Baud Rate setting in the SERIAL PORT menu saved in the Power Up Config You can download the fonts one at a time by entering one file name per the copy command or you can copy multiple files in one copy command To download one file at a time enter the following at the command prompt copy b filename dwn LPT1 lt Enter gt To download multiple files enter the following at the command prompt for example copy b filenamel dwn filename2 dwn LPT1 lt Enter gt While the font file is copied into the flash memory the printer LCD informs you of the load process and status When the new file is successfully loaded into m
215. menu is available if Admin User is set to Enable in the PRINTER SETUP menu Units This item selects either millimeters or inches as the unit of measure The options are In Inches factory default and In Millimeters Set Label Length This feature selects whether the Sensed Distance value derived from an Auto or Manual Calibrate will be used to set the Label Length value in the MEDIA SETUP menu e Manual factory default The Sensed Distance value derived from an Auto or Manual Calibrate will not override or change the Label Length value e Automatic When an Auto or Manual Calibrate is performed the Sensed Distance value derived from either calibrate will override and change the Label Length value If no Auto or Manual Calibrate is performed the current Label Length value will be used NOTE When Set Label Length Automatic and Gap Mark Sensor Gap the printer will subtract the Gap Length value in the SENSOR SETUP menu from the Sensed Distance value obtained when the Auto or Manual Calibrate was performed If you set the label length to Automatic the Enable setting for Use Label Length under the Sensor Setup menu will be ignored TOF Detect Fault Allows selection of three different TOF Top of Form detection faults NOTE The correct Label Length value equal to the physical length of the installed label must be entered MEDIA SETUP menu e 3 Labels factory default The printer displays a Gap Not Detected fault
216. mized appearance to forms reports and labels Rotated Alphanumerics permit new concepts in form design Normal expanded and compressed character strings can be rotated 90 degrees clockwise or counterclockwise or they can be printed upside down Reversed Print permits highlighting and contrasting by printing white characters on a dark background Automatic Increment Decrement Capability allows batch form processing You can identify individual numeric and bar code data fields which includes automatic increment or decrement functions Scaling Capability permits graphic elements such as corners or boxes to retain their physical shapes and sizes when printed in a horizontal and vertical density other than the base density of 60 x 72 dpi Multinational Character Sets provide 32 international character sets in which sets 14 15 are reserved sets 16 23 are download overlay sets and sets 24 31 are user defined sets When using the ISET command to select 0 13 each character set has 96 characters from 0x20 Ox7F User defined sets using the USET command allows you to create your own character sets using the characters defined and stored in memory Extended Character Sets provide the user additional character sets besides the 32 international character sets Use the ISET command to select different character sets including UTF 8 as well as alternate character sets by entering a two byte string enclosed within single quotes
217. n toward the trailing edge for precise positioning on the label The actual height of the image is not affected by this parameter The allowable range is 1 00 inches to the current Label Length value setting up to a maximum of 12 80 inches in 01 inch increments The factory default value is 0 00 inches Hor Image Shift This option specifies the amount to shift an image horizontally outboard or inboard for precise positioning on the label The actual width of the image is not affected by this parameter The allowable range is 1 00 to 1 00 inches in 01 inch increments The factory default value is 0 00 inches lt q 4 inches FEED A 6 inches BAO y Leading Edge MEDIA SETUP Submenus Orientation This menu item selects the image orientation to be used when printing the label Portrait Portrait refers to vertical page orientation where the height of a page is greater than its width The top edge of the image is parallel to the leading edge of the media The following illustration is an example with the operator viewing the front of the printer NOTE Portrait orientation applies to the PGL emulation This is regarded as Inverse Portrait using ZGL lt q 4 inches p FEED A elpaW y 6 inches jo bp Bulpes QU O Je ered s oBew y jo 6p do eu Y Leading Edge e Landscape Landscape refers to horizontal orientation where the wid
218. n Developer Reference Manual Provides information for printers to be managed remotely by a management model Chapter 1 Thermal Consumables e Network Interface Card User s Manual Information about network protocols configuration and operation e PrintNet Enterprise Suite User s Manual Information about the remote management software utility which allows you to organize all of the printers in your office remotely in a single database download software and printer settings from a host computer with a single mouse click e XML Direct for Oracle Quick Start Guide Explains the use of the XML language with the Printronix SL4M T4M XML Direct printer e XML Direct for SAP Quick Setup Guide Explains the use of the XML language with the Printronix SL4M T4M XML Direct printer e RFID Label Reference Manual Explains the use of the Printronix SL4M T4M printer and RFID label application Thermal Consumables Media Selection Since there are two print modes of operation there are two kinds of thermal media e Direct thermal media e Thermal transfer media Direct thermal media is paper coated with special chemicals that act as an accelerator acceptor dye and binder During direct thermal mode the heat from the thermal printhead contacts the paper causing a chemical reaction which results in a printed image Thermal transfer media requires ribbon A wide range of Printronix thermal transfer media is av
219. n the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC 123 Chapter 124 4 INTERFACES Menu Gateway Address This item allows you to set the Gateway Address for the TCP IP protocol in four three digit segments SEG1 through SEG4 If the Gateway Address is assigned by Bootp ARP or DHCP it is dynamic and read only The defaults for the SEG1 through SEG4 are 000 000 000 and 000 The defaults for the SEG1 through SEG4 are 000 000 000 and 000 After specifying a Gateway address you are prompted to Press 1 to Save amp Exit Press X to Exit Press 0 to Edit NOTE When changing the Gateway Address the printer resets the NIC when the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then reboot to re establish communication with the NIC MAC Address This item is the Manufacturers Assigned Number and is unique for the NIC and the Wireless option It is read only IP Assignment e DHCP You can enable disable the DHCP protocol using this option but consult your administrator for the appropriate setting The options are Enable factory default and Disable NOTE When changing the DHCP the printer resets the NIC when the printer is placed online When the printer resets the NIC the LCD displays DO NOT POWER OFF The printer will then
220. namic data up to the maximum data length specified in Create Mode e Disable factory default If the dynamic data exceeds the maximum data length an error will report e Enable If the dynamic data exceeds the maximum data length the data truncates Vertical Adjust This option is to adjust printer dpi to expand or shrink the vertical position of graphic elements and the height of the vertical line The factory default is 0 dots The adjustment range is from 20 dots to 20 dots with respect to the current printer dpi Boundary Check This option turns on or off the page boundary check for all print elements e Enable factory default When enabled an out of bound error is reported if the print element is out of the page boundary Disabled When disabled no out of bound error is reported The out of bound print element prints over the page boundary Repeat Form Opt e Enable factory default Speeds up the processing of repeated forms for PGL thereby resulting in increased printer throughput This option provides no speed benefit for forms that are unrelated to one another and should be disabled under those circumstances e Disable Should be selected when subsequent forms are unrelated to one another 103 Chapter 4 EMULATION MENU Preparser Allows users to send the Preparser command to the printer through any port Disable factory default Does not use the Preparser command e Enable Sends the Preparser
221. nd some of these tips helpful Contact a qualified service technician for problems that persist or are not covered in this section Improving Processing Time Before looking at solutions for decreasing processing time and increasing throughput it may help to understand what happens during processing When the printer receives a format command it enters the label formatting mode Label formatting requires time to process the label data into the printer buffers The time required varies depending on the complexity of the label format and on the size of the area being printed Once the data has been mapped into memory the printer will start printing as many labels as requested by the quantity command In most cases there is no delay between labels however when using Label Peel Off media handling the printer stops between each label and waits for the label to be removed 173 Chapter 174 6 Troubleshooting Common Situations Data Exchange Many things can cause data loss or communications problems This section suggests some ways to isolate these problems and determine their cause Handshaking Handshaking is the exchange of signals between two computers or a computer and a peripheral input or output device to indicate the status of the data being transferred In the serial mode the printer uses both hardware and software handshaking and transmits both forms simultaneously when the input buffer is full The printer
222. ndard media the Paper Out Thresh value can be manually set to the desired value The range is 000 to 255 The factory default value depends on the value set in the Gap Mark Sensor option in the SENSOR SETUP menu NOTE If Gap Mark Sensor in SENSOR SETUP menu is set for Gap or Disable sensing the factory default is 190 If Gap Mark Sensor is set for Mark the factory default is 150 85 Chapter 86 4 SENSOR SETUP Menu Run Manual Cal Run Manual Cal is another method of improving the printer s media sensing and is only used when Auto Calibrate has failed or the Gap Mark Threshold or Paper Out Threshold values derived from Auto Calibrate do not improve the media sensors gap or mark sensing capability To initiate Run Manual Cal press when Run Manual Cal displays under the SENSOR SETUP menu You will then be prompted for the remaining steps Example REMOVE MEDIA Press Enter NOTE When requested to load an item make sure to place the item in a position where the media sensor can detect the item For example when requested to LOAD MARK place the Mark Black TOF Line at the media sensor During the last stage of Run Manual Cal the printer uses the statically derived values advances media stops at the Top of Form position and momentarily displays the Sensed Distance This process takes longer than Auto Calibrate and the end result is a change to the Gap Mark Threshold Paper Out Threshold and Se
223. nfig 4 t Name Config 3 1 Name Config 2 Name Config 17 Cfg 1 Cfg 3 Cfg 5 Cfg 6 Name Name Reset Auto Save Config 7 Config 8 Cfg Names Cfg 7 Cfg 8 Cfg 1 Enable 1to8 Disable All Notes Factory Default Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu 1 These menus allow the setting of a 15 character string 139 Chapter 140 4 CONFIGURATION MENU CONFIGURATION Submenus Save Config This option allows you to save up to eight unique configurations to meet different print job requirements This eliminates the need to change the parameter settings for each new job The configurations are stored in memory and will not be lost if you turn off the printer If the Protect Configs parameter is enabled the new configuration will not be saved unless the existing configuration has been deleted first The Factory default configuration cannot be changed and saved under the Factory menu but can be changed and saved as one of the eight unique configurations See Saving A Configuration on page 145 for details The factory default is Cfg 1 Load Config The printer can store up to eight configurations in memory This parameter allows you to select and load a specific configuration The options are 1 to 8 and Factory The factory default is Factory Print Config This option is used to print a listing of various stored printer conf
224. nfiguration items to check include the following e Check that the data string being sent to the printer contains the correct information e Verify that the correct host interface port is being used and that the communication parameters match those of the host e g baud rate parity etc e Verify that the correct interface cable is installed between the host and the printer Controlling Print Quality Controlling Print Quality Four factors have the greatest effect on print quality e The amount of heat applied by the printhead elements print intensity e The speed at which media is moving under the printhead print speed e The amount of printhead pressure see page 41 to 44 e Media and ribbon compatibility see page 250 to page 252 For example low cost direct thermal media often has very high reaction temperatures which means that it takes a great deal of heat to make a clear image Resin ribbons and film media may require higher print intensity for a quality image Resin ribbons usually transfer images better on smooth surfaced film or polyester labels but do not work as well on rougher textured paper labels The printer has two ways to increase the heat of printhead elements e Running the printer slower by changing the print speed via the host or the MEDIA SETUP menu e Setting the print intensity to a higher value with the Print Intensity function accessed via the host or through the MEDIA SETUP menu This ca
225. nfigurations 6 When the desired option displays press the J key The printer prints the specified configuration NOTE If the configuration you want to print has not been saved the following message displays momentarily CONFIG DOES NOT EXIST Save First This message indicates that no configuration menu has been saved under the configuration value you have selected and therefore cannot be printed You must either select another configuration to print or load and then save a configuration to that configuration value first Loading A Saved Configuration Method 1 1 Press the Ill key to place the printer offline 2 Press the Up key The following message displays Load Config Cfg1 3 Press the Up key until the desired configuration displays 4 Press J Loading Saved Configuration dispalys NOTE Only configurations that have previously been saved appear as options in the Load Config menu If no configurations have been saved the only option under Load Config will be Factory 151 Chapter 4 Loading A Saved Configuration Method 2 To use a different configuration 1 2 5 6 Press the key to enter the Main menu Press the Right key until the following message displays CONFIGURATION Press the key to enter the CONFIGURATION menu Press the Right key until the following message displays Load Config Factory Press Left or Right keys until the desired c
226. ng but nothing is printing 10 11 Verify that the active emulation set on the control panel matches the emulation data sent to the printer Verify that the SFCC selection on the control panel matches the SFCC utilized within the emulation data that is sent to the printer Verify that the labels are the correct type direct or thermal transfer If using direct thermal media check that the media is loaded with the direct thermal side facing up Check that the transfer ribbon is correctly routed Route transfer ribbon with ink side down as it passes under the printhead Check that the printhead assembly is properly closed by making sure the printhead latch is fully engaged Verify that the ribbon and media are compatible incompatibility can cause extremely light printing Match the ribbon to the type of media being used Check that the Print Intensity is correct Set the Print Intensity in the MEDIA SETUP menu or via the host software Check that the Label Width parameter value does not exceed the width of the media installed Set the Label Width in the MEDIA SETUP menu Run the Checkerboard test print pattern from the DIAGNOSTICS menu Note any imbalance of the print on the page The printhead pressure may need adjustment Remove the printhead completely and re install it ensuring the cables are correctly seated 179 Chapter 6 Restore The Printer To Operation Table 13 Printer Problems and Solution
227. nsed Distance values that the printer will use These value changes take effect immediately within the current configuration menu Run Manual Cal is completed successfully when the displayed Sensed Distance correctly matches that of the installed media When Gap is selected the Sensed Distance should match the length from the trailing edge of one gap to the trailing edge of the next gap or one label one gap When Mark is selected the Sensed Distance should match the length from the leading edge of one black mark to the leading edge of the next black mark Run Manual Cal supports label lengths up to 35 inches for Gap or Mark sensing when Use Label Length is set to Disable Pwr Up Action e Auto Cal factory default When the printer is first powered on it will complete its initialization and self tests and then perform an Auto Calibrate Once the Auto Calibrate is complete the printer will momentarily display the Sensed Distance determined by the Auto Calibrate NOTE If the printer is in Peel mode a calibration will not be done unless Cal in Peel Mode is set to enable e Seek TOF Moves the media to TOF at power up provided that the user has already calibrated media using gap mark sensor A seek to TOF will not be done if Gap Mark Sensor is set to Disable or Ticket Save Mode is set to Enable e Disable No movement at power up SENSOR SETUP Submenus Head Auto Cal This option selects whether the printer does a media ca
228. nter powers up in the offline state This selection must be saved as a power up configuration to be used 107 Chapter 108 4 PRINTER SETUP Menu Ptx Setup Parse e Enable factory default Will parse and execute the PTX SETUP commands e Ignore Will parse the PTX SETUP commands but not act on them e Disable Will not parse the PTX SETUP commands so they will print out as text Ptx Setup SFCC Allows you to choose the hex value of the ASCII character you wish to use as the SFCC for the PTX SETUP command Valid hex values are 01 FF The factory default value is hex 21 which corresponds to the character PJL Control e Disable factory default Will not parse the PUL commands they will not print out as text e Enable Will parse and execute the PUL commands Cancel Key e Enable factory default When enabled the key may be used in offline mode to clear all data in the print buffer and deleted data will not be printed e Disable Ret Status Port This option selects the port for the Return Status Commands i e STATUS PGL and HS ZGL to send the status data back to the Host The options are Automatic factory default Disable E NET Data Port Serial E NET Stat Port USB and IEEE 1284 Automatic uses the currently active host port However if in AutoSwitching mode and no port is currently active Automatic will use the last active port PRINTER SETUP Submenus C
229. ntrol panel individually to each printer insert the QCMC into the first printer capture the changes then easily share the image with the other nine printers e A site is adding additional printers and wants them configured the same as the printers already installed but is unsure what changes were originally made By using the QCMC to capture the exact image of the older printers no custom settings will be missed e A printer is set up on a network that is configured to only allow recognized MAC addresses to access the network If the printer with the QCMC installed needs repair and must be removed from the network the MAC that resides on the QCMC can be easily transferred to the replacement printer along with all the configuration information and any other files stored as the snapshot image on the QCMC making the replacement printer an exact duplicate for the downed printer By using the MAC address that resides on the QCMC the replacement printer can be installed without notifying the network administrator thereby simplifying the exchange Installing The QCMC CAUTION You must power off the printer before you install or remove the QCMC or you may damage the QCMC and the printer If you remove the QCMC after powering on the printer with the QCMC installed the fault message MEMORY REMOVED Check QCMC will display You cannot clear this message by reinserting the QCMC You must cycle power 1 Set the printer power sw
230. oaded LOADING PROGRAM Yes A program is getting No action required INTO FLASH loaded into flash MEMORY REMOVED Yes The EMC was removed 1 Power off the printer Check EMC while the printer was powered on 2 Install the EMC 3 Power on the printer 201 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages Displayed Message Cae Explanation Solution MEDIA OUT Yes The printer does not Install media If a break Load Media sense media occurred reinstall the e Media was not media Press the Pause installed or has run key to clear the fault ae message Check the media installation e A break in media procedures on page 25 has occurred Verify the media sensor Media was not is properly positioned routed or installed Run Auto Cal to improve correctly the ability of the sensor e The media sensor to detect the installed is not positioned media correctly Check if the Gap Mark e Media is installed Thresh is too high or the correctly but the Paper Out Thresh is too sensor is not low Lower the Gap detecting it Mark Thresh or raise the Paper Out Thresh value e Gap Mark Thresh value may be set If using media with no too high and or gaps or black marks Paper Out Thresh perform Run Auto Cal to may be set too low establish a valid Paper Out Thresh MODE NOT COMPATIBLE Yes Peel Off Media Select a different Media WITH CUTTER Handling selection was Handling Mode Check Med
231. of the printer 2 Raise the media cover See page 231 epeojid Power Switch Figure 8 Powering Off the Printer 230 GN O aA Pw Loading New Firmware On The Printer From page 230 EMC EMC Slot EMC Slot Cover Release Tab Figure 9 Installing the EMC Press the release tab and remove the EMC slot cover Plug the EMC with the arrow positioned as shown into the EMC slot Install the EMC slot cover Lower the media cover Set the printer power switch to I On Make sure the Enter key is not locked and that Admin User is set to Enable Install the EMC a If installing a QCMC follow the instructions shown on the printer control panel to set up the Quick Change feature See Saving The Printers Configuration To The QCMC on page 225 b Ifthe EMC contains fonts verify that the fonts are present by doing the following i When ONLINE or OFFLINE displays on the printers LCD press to enter Menu mode ii Press the Right key until E PRINTER SETUP displays iii Press J to enter the PRINTER SETUP menu 231 Appendix B Using The Standard Peel Without Liner Rewinder iv Press the Up key until Admin User displays v Select Enable and press to enable the option vi Press the Up key until EMC FSS displays vii Press to enter the EMC FSS menu viii Press the Down key until View EMC Files displays ix Press J to enter the View EMC Files menu x Press the Down key
232. olarity parameter must be set to match the data polarity of your host computer e Standard factory default Does not expect the host computer to invert the data Inverted Expects the data received on the data lines from the host computer to be inverted Ones become Zeros and vice versa e Resp Polarity The Response Polarity parameter must be set to match the response polarity of your host computer e Standard factory default Does not invert the response signal e Inverted Inverts the response signal sent to the host computer e Busy on Strobe e Enable factory default Asserts a busy signal after each character is received e Disable Asserts a busy signal only when the print buffers are full e Latch Data On Specifies whether the data is read on the leading or trailing edge of the data strobe signal The options are Leading factory default and Trailing e Offline Process e Disable factory default When set to disable the printer does not process parallel network data while offline e Enable When set to enable the printer continues to process but not print the current network parallel job while the printer is offline until the printer s buffer is full Centronics e Data Bit 8 e Enable factory default The PI line is not passed directly from host to printer all 8 bits are used for data bits and characters in the hex 80 FF range can be accessed e Disable When the host PI line is enabled data bit
233. ompatibility This parameter allows you to make SL4M T4M series thermal printers compatible with other printers When trying to preserve compatibility with respect to barcodes you may not always be able to make them equal in size This is due to the various dot per inch differences between printer types When an exact match cannot be made the barcode is reduced in size so that the form bounds will not be compromised and the barcode will be readable e Default factory default Use for optimum performance e Laser Forces the output to correspond with the Printronix laser line of printers e P5000 Forces the output to correspond with the P5000 line of line matrix printers e 13000 Forces the output to correspond with the T3000 line of thermal printers e 11006 Forces the output to correspond with the T1006 line of thermal printers Del Char frm Fis This option deletes downloaded character s from flash memory Ld Char from Fis This option loads downloaded character s from flash memory to RAM Save Char to Fis This option saves downloaded character s to flash memory Del Char frm RAM This option deletes downloaded character s from RAM Ld Char at PwrUp This option loads downloaded character s from flash memory to RAM at Power Up The options are Disable factory default and Enable Del Set frm Fis This option deletes downloaded overlay set s from flash memory Ld Set from FIs This option loads
234. onfiguration displays Press J Loading Saved Configuration displays NOTE Only the saved configuration will display The factory config will not 152 display If there are no saved configurations then the message No Saved Configs will display 5 Downloading Software Loading Flash Memory IMPORTANT Flash memory is contained in a SIMM single in line memory module located on the controller PCBA Printer control languages the emulations and printer operating system software are loaded into flash memory at the factory but there are occasions when you may have to load this software e You have replaced the controller PCBA e You have replaced flash memory e The customer needs to upgrade printer software Emulation and operating system software are included as files on a CD that comes with the printer You will copy the appropriate file from the CD to a computer s hard disk then download the file from the computer into printer memory When downloading emulation and operating system software to the printer all other optional fonts except those on the EMC customer supplied logos setup files feature files and TIFF files will be erased You will then need to reload those files Before starting a download procedure be sure that you have all the necessary files on hand You can load software through the serial parallel USB or ethernet port of the printer and you can do it four ways e You can load
235. ontact a thermal ribbon The heat reacts with the ribbon and bonds the image to the paper This method is used especially for abrasive long storage applications and for specialized applications such as in extreme environmental conditions or where tamper proofing is required Manual Conventions e Operator panel keys are often shown by their symbol or icon located on the control panel directly below the key Example Press the J key for ENTER e LCD fault messages display the specific fault in uppercase letters A corrective action in upper and lowercase letters displays below the fault message Example PAPER OUT Load Paper e Key combinations are indicated by the plus symbol Example Press the Up key Down key at the same time Warnings And Special Information For your safety and to protect valuable equipment read and comply with all information highlighted under special headings WARNING Conditions that could harm you and damage the equipment CAUTION Conditions that could damage the printer or related equipment IMPORTANT Information vital to proper operation of the printer NOTE Information and helpful tips about printer operation Related Documents The following documents are available at www printronix com Quick Setup Guide Explains how to unpack install and set up the printer Maintenance Manual Explains how to maintain and repair the line matrix printer at the field service level
236. ontal black mark on Reflective media See RAM Nonvolatile Memory DRAM and Flash Memory Nonvolatile memory stores variables that must be preserved when the printer is turned off such as configuration parameters and printer usage statistics Nonvolatile memory is preserved because RAM is housed on the controller board which contains an independent battery operated power supply When printer power is turned off the battery supplies the power needed to keep stored data active Nonvolatile memory also includes storage in disk Acronym of Nonvolatile Random Access Memory See Nonvolatile Memory 267 Appendix E 268 Parity check PCBA Port Protocol Parity checking is the addition of a non data bit to data resulting in the number of 1 bits being either always even or always odd Parity is used to detect transmission errors Parity represents value in the check digit of the received or transmitted data Printed Circuit Board Assembly A PCB with components ICs resistors capacitors etc installed A data channel used for receiving data from or transmitting data to one or more external devices The rules and conventions that govern communication between a printer and a host computer A protocol includes codes for printing text and graphics and codes instructing the printer to perform special operations Quick Change Memory Cartridge QCMC RAM This cartridge provides a way to easily copy a prin
237. op printing 7 Press the Pause key until OFFLINE displays NOTE The Gap Mark and Paper Out Threshold values shown on the Profile printout represent the last values determined from a successful Auto or Manual Calibrate or the factory default values if no Auto or Manual Calibrate was performed Label Feed Direction 255 4 191 Paper Out 167 E gS ca a a a 127 74 ie ae i eee f mee 063 Lpusdebbd S V2 S V Figure 1 Media Profile Printout In Figure 1 the tent shaped pulse immediately following the liner gap shows that the gap was easily detected A very low amplitude pulse may be due to a dirty sensor or low contrast media where there is very little opacity difference between the label and the liner gap 49 Chapter 2 Running Manual Calibrate Running Manual Calibrate Manual Calibrate should be performed only when the values derived from Auto Calibrate fail to improve the media sensors ability to sense label length indicators on the installed media You must first enable Admin User in the PRINTER SETUP menu before accessing or initializing Run Manual Cal manual calibrate in the SENSOR SETUP menu NOTE Verify the Gap Mark Sensor option Gap Mark or Disable matches the installed media See Sensing Different Media Types on page 46 Ensure the media sensors are horizontally positioned to permit sensing of the label length indicators See Positioning The
238. optimize the flash on the EMC Cycle power on the printer and follow the instructions in the Saving The Printers Configuration To The QCMC section on page 225 Loading New Firmware On The Printer Loading new firmware onto the host or to the target printer erases the NVRAM This is the same as the printer s flash never being saved to a QCMC or the printer having never been cloned with a QCMC NOTE If an EMC with saved QCMC settings is installed in the printer during program download all QCMC settings on the EMC will be erased as well Exceptions If you remove the module with power on the MEMORY REMOVED Check EMC error message will display It is necessary to power off and reboot the printer with the cartridge in or out to clear this error If the cartridge is removed when the printer s power is off the printer s own MAC address will be available to the network when power is restored No other variable data will be lost Data on the QCMC will be maintained as well 229 Appendix B Installing The EMC Installing The EMC CAUTION You must power off the printer before you install or remove the EMC or you may damage the EMC and the printer If you remove the EMC after powering on the printer with the EMC installed the fault message MEMORY REMOVED Check EMC will display You cannot clear this message by reinserting the EMC You must cycle power 1 Set the printer power switch to O Off from the front
239. or font memory are acceptable Therefore do not change the defaults unless your application requires an uncommon memory configuration OCR A Chars Character weight adjustment of resident OCR A characters The range is 0 to 512 and the factory default is 384 OCR B Chars Character weight adjustment of resident OCR B characters The range is 0 to 512 and the factory default is 304 113 Chapter 114 4 PRINTER SETUP Menu Tall Characters Increases the point height of resident Intellifont characters e Disable factory default Standard resident font character point height is maintained e Enable Increases the point height of resident Intellifont characters approximately 10 Batch Counter Displays the number of pages remaining in a print job e Disable factory default The Pages remaining to be printed will not display Instead the Active emulation and interface will display on the second line of the control panel LCD e Enable The Pages remaining to be printed will display on the second line of the control panel LCD This feature is supported in PGL and ZGL only The PGL Execute command to support this feature is EXECUTE NAME Pages The ZGL Execute command is APQ Pages NOTE If the correct execute command is absent from the print file O Pages will continually display on the control panel LCD J Date This menu allows you to set the date and time The date is expressed in hh mm YYYY
240. orarily Cancel Changes Restore Factory Press 4 to Select The active option is highlighted The operator can use the Up and Down keys to scroll through the different options The keys will loop at the top and bottom options The Enter key selects the highlighted option The printer will go Online after performing the selected option NOTE Only the Up Down and Enter keys work at the Menu Changes Detected prompt e Save Permanently default option This option will cause the printer to save the configuration to the active configuration and make the active configuration the Power Up default configuration If the active configuration is the Factory Configuration the printer will save the configuration to an open configuration and make that open configuration the Power Up default configuration If there is no open configuration the operator must decide which configuration to overwrite In this case the printer will display the Save Configuration menu otherwise the printer will go Online e Save Temporarily Menu changes will be implemented but will not be saved once the printer is powered off e Cancel Changes This option will cause the printer to reload the Active Configuration and then go Online e Restore Factory This option will cause the printer to reload the Factory Configuration and then go Online NOTE A printer fault during the Auto Save process will cause the automatic selection of Save Temporarily
241. ored in configuration 0 and the printer Modem NVM menu must be set to enable e Modem Status e Enable factory default Displays the modem status commands on the printer control panel e Disable Does not display the modem status commands on the printer control panel 137 Chapter 138 4 INTERFACES Menu Dial Method e Tone factory default Sets the modem to use the tone dialing method e Pulse Sets the modem to use the pulse dialing method PNE Port Number This menu selects the port number the printer expects the PNE to connect through The factory default is 3001 and the range is from 1023 to 65535 PNE Port Timeout If the PNE has not communicated to the printer within a timeout period the PNE session closes The factory default is 100 seconds The range is from 1 to 255 seconds Status Port Number This is the Ethernet Port number the emulations can use to communicate status to the host computer Mgmt Port Number This is the Ethernet Port number the PXML or UCP will use to communicate to the printer CONFIGURATION MENU CONFIGURATION from page 67 Save Load Print Delete Power Up Protect Config Config Config Config Config Configs Cfg 1 Factory Current Cfg All Factory Disable Cfg 1 to Cfg 8 1to8 Factory All 1to8 Enable Power Up 1to8 All 1to8 Name Config 6 Name Config 5 1 Name Co
242. ors 3 Remove the printhead alignment tool yellow screwdriver from the tool clip 4 Use the printhead alignment tool to turn the printhead alignment dial Turn the printhead alignment dial UP for THICKER stocks and DOWN for THINNER stocks Close the pivoting deck by rotating the deck lock lever fully clockwise Run a print test such as the checkerboard or gray scale See Printer Tests on page 143 If necessary repeat steps 4 to 6 until the desired alignment is achieved Lower the media cover Positioning The Media Sensors Your printer is equipped with a media sensor assembly that detects the top of form position on media with label length indicators gaps notches holes or black marks These sensors also detect when a Paper Out condition exists See page 213 for media and label length indicators The media sensors should not be placed in the path of media features that could cause false gap detection or paper out faults Such features are dark pre printing rounded die cut label corners vertical gaps associated with side by side labels and extraneous cut outs as shown below ACME PARTS Position the media sensors in either of a the grey shaded Sl oa areas Dark Pre printing 7 XN i ACME PARTS Extraneous Cut out Vertical Gap and Rounded Die cut Label Corners 44 Media Sensor Assembly Mark Sensor Indicator both sides Gap Sensor Indic
243. ou the option of adding a space character at the end of the bar code instead e Leading Zero factory default A leading zero is inserted in front of the data e Trailing Space A space is inserted at the end of the data instead of a leading zero e X2 DPD When selected I 2 5 bar code with a magnification X2 will use the specially configured ratios 3 3 6 5 rather than 3 6 9 12 for compatibility issues e Modulo 7 CD The I 2 5 bar code uses a modulo 7 check digit instead of the default modulo 10 check digit C39 Compatbl This menu makes the old method of decoding C39 alternative character set compatible with the new method For example in the old method for barcode data K123 M the barcode scans as 123 The new method scans the barcode as K123 M e Disable factory default Uses the current way of decoding e Enable Matches the old method of decoding EMULATION Submenus User Def Ratio This option allows you to ignore the user defined barcode ratio and replace it with the default ratio X1 e Enable factory default Allows the user defined barcode ratio e Disable The user defined barcode ratio will be replaced with the default ratio X1 Lead PDF Dist Adjusts the leading and trailing character spacing distance of the PDF for UPC EAN barcodes The range is 0 01 0 10 inches in 0 01 inch increments and the factory default is 0 10 inches Trunc Dyn Data This submenu allows the user to truncate the dy
244. p Continuous Label Length Label Width Ver Image Hor Image Orientation Auto Map Shift Shift Select 6 inches 4 1 inches 0 00 inches 0 00inches Portrait Disable 0 1 to 99 0 inches 0 1 to 4 1 inches 1 00 to X 1 00 to 1 00 Landscape Enable Inv Portrait Inv Landscape Auto Label Num Auto Slew Speed Slew Speed 5 Print Direction Width Labels Ctrl 4 1 inches 2 labels Automatic 4 ips Head First 00 1 to 4 1 inches 1 to 40 labels 3 Manual 1 to 10 ips Foot First Label Wait Label Missing Clip Page Fault Reprint Ribbon Low Units Time 0 1 seconds Fault Disable Enable Disable Disable In Inches 00 1 to 60 0 seconds Fault Enable Disable Enable Enable In Millimeters Set Label TOF Detect Ticket Save TOF Adjust TOF Adjust Length Fault Mode Mode Manual 3 Labels Disable Disable 0 40 inches Automatic 9 Labels Enable Enable 0 00 to 0 40 inches 4 1 Label Notes Factory Default Italicized items are available when Admin User is set to Enable in the PRINTER SETUP menu 1 You can change the unit value from inches to millimeters under Units in MEDIA SETUP when Admin User is set to Enable in the PRINTER SETUP menu 2 Based on the current value setting for Label Length in the MEDIA SETUP menu up to a maximum of 12 80 inches 3 Maximum value depends on the amount of DRAM available for page memory label length and label width see Appendix A Specifications 4 In increments of 0 01 inch 5 This menu appea
245. p key until Admin User displays Press the Right key until Enable displays Press to select it An asterisk displays after Enable The hidden menus will now appear 8 If there are more submenu values or options you want to change use the Up Down Left and Right keys to access the value and the key to select it At any time you may press the key to return to the Main menu 9 At any time you may press the Pause key twice to exit the Configuration menu and place the printer online Once you have finished selecting all your options save your configuration IMPORTANT If you do not save your configuration all your new values will be lost when you power off the printer See Saving A Configuration on page 145 and Auto Save Configuration on page 146 Menu Overview f MEDIA i cI SENSOR ce EMULATION PRINTER SETUP E SETUP 2 __ SETUP CI IPGL Control various Select the correct Select the desired Set the menus needed parameters related to media sensing for the Active IGP emulation to configure the print quality media and media type installed other emulations and printer ribbon and perform media various printer sensor calibration operating parameters TAAT Et INTERFACES RFIDi RFID HF CONFIGURATION Wi DIAGNOSTICS Set host interfaces Setup and status Name store and retrieve up Select various printer
246. page 154 Online Indicator Indicates when the printer is online or offline The online indicator stays lit when the printer is online ready to print and blinks while accepting data from the host Fault Indicator Flashes during a fault condition 39 Chapter 2 Media Handling Modes Media Handling Modes 40 Before you load media you must decide which media handling mode to use e Tear Off Strip factory default Printer prints on the media and sends it out the front until the print buffer is empty then positions the last label over the tear bar for removal e Continuous Prints on the media and sends it out the front of the printer e Peel Off Prints and peels die cut labels from the liner without assistance The printer waits for you to take away the label before printing the next one on demand printing Supported only when Standard Peel or Peel Liner Rewinder option is installed When either option is installed with liner attached a Remove Label message will display to remind you to remove the label before the next one can be printed NOTE This mode is only supported when the Standard Peel without Liner Rewinder option or Standard Peel with Liner Rewinder option is installed NOTE If the Peel Off option is not installed the error message OPTION NOT INSTALLED displays Requires the Standard Peel with or without Liner Rewinder options to be installed e Cut When the optional media cutte
247. panded Memory Cartridge 215 220 Ext Execute Copy option 100 Extra Bold Char option 113 F Fanfold Media load 30 Fault Indicator 39 Fault Message 40V POWER FAIL 187 B11 ERROR RAM TEST FAILED 187 B12 ERROR PROGRAM MISSING 188 B13 ERROR NOT COMPATIBLE 188 B22 ERROR DECOMPRESS SIZE 188 B23 ERROR DECOMPRESS CKSUM 188 BAD VFU CHANNEL 188 CALIBRATION FAIL 188 CANNOT CALIBRATE Disable Peel Off 188 CARTRIDGE REMOVED Check Cartridge 188 Copy Complete 188 CUTTER FAULT Check Cutter 189 DO NOT PWR OFF Copying QCMC to Printer 189 273 DO NOT PWR OFF Saving QCMC to Printer 189 DOWNLOADER ERROR BEYOND 8MB EMC 189 DOWNLOADER ERROR EXT FLASH FULL 189 DOWNLOADER ERROR FLASH NOT ERASED 189 DOWNLOADER ERROR FLASH W ADDR BAD 190 DOWNLOADER ERROR FLASH WRITE 1 189 DOWNLOADER ERROR FLASH WRITE 2 189 DOWNLOADER ERROR FLASH WRITE 8 190 DOWNLOADER ERROR FLASH WRITE 4 190 DOWNLOADER ERROR MAIN FLASH FULL 190 DOWNLOADER ERROR NO EMC DETECTED 190 E00 EXE ADDRO 190 E01A TYPE 0x40 190 E01B TYPE 0x60 191 E02 MACHINE CHK 191 E03A DSI HASH L 191 E03B DSI HASH S 192 E03C DSI BAT PL 192 E03D DSI BAT 192 EO3E DSI CXIWX 193 E03F DSI CXOWX 193 E03G DSI ECXIWX 193 E03H DSI ECXOWX 194 E04A ISI NO TRA 194 E04B ISI DIRECT 194 E04C ISI PROTEC 195 E06 NOT ALIGNED 195 E07 ILLEGAL INS 195 E08 FLOATINGPNT 196 EMC NOT FOUND PWR OFF PRINTER 196 ERROR DC PROGRAM NOT VA
248. per label or tag stock material Close the pivoting deck by rotating the deck lock lever fully clockwise Figure 4 Close the media cover Plug the AC power cord into the printer and the power source Set the printer power switch to On Press to place the printer in Menu mode Press the Down Enter keys at the same time until ENTER SWITCH UNLOCKED displays 9 Press the Right key until DIAGNOSTICS displays 10 Press to enter the DIAGNOSTICS menu 11 Press the Down key until Reset Head Data displays NOTE Admin User under the PRINTER SETUP menu must be set to Enable for Reset Head Data to appear 12 Press to select Reset Head Data The message RESETTING HEAD DATA displays This sets the Head Print Distance and Head On Time values to zero oN Oo Fs 13 Test printer operation and check print quality by selecting the DIAGNOSTICS Printer Tests menu and printing one of the test patterns Refer to page 143 178 Solving Other Printer Problems Solving Other Printer Problems Table 13 Printer Problems and Solutions Symptom Solution Explanation Communications Failures Check the interface cable Check the configuration to ensure the correct interface is enabled Verify the printer is receiving data by viewing the flashing Online indicator on the control panel CONTROL PANEL LCD message display is illuminated and the printer appears to be worki
249. permits data to be sent as half a byte over four status lines Half a byte equals one nibble Two sequential four bit nibbles are sent over the lines Data is transferred from printer to host in four bit nibbles over the status lines and the host controls the transmission Byte Mode The printer and host send data to each other along eight data lines one bit per line If bidirectional communication is supported by the printer and the host the host will take control of the data transfer IEEE 1284 Interface Signals Table 6 lists each of the signals associated with the corresponding pins on the IEEE 1284 interface Descriptions of the signals follow Table 6 IEEE 1284 Signals IEEE 1284 Type of Mode Pin Source of Data Compatible Nibble Byte 1 Host nStrobe HostClk Host Clk 2 Host Printer Data 1 LSB 3 Host Printer Data 2 4 Host Printer Data 3 5 Host Printer Data 4 6 Host Printer Data 5 7 Host Printer Data 6 8 Host Printer Data 7 9 Host Printer Data 8 MSB 10 Printer nAck PtrClk PtrClk 11 Printer Busy PtrBusy PtrBusy 12 Printer PError AckDataReq AckDataReq 13 Printer Select Xflag Xflag 14 Host nAutoFd Host Busy HostAck 15 Not Defined 16 Logic Grid 17 Chassis Grid 18 Printer Peripheral Logic High 19 Signal Ground nStrobe 20 Signal Ground Data 1 21 Signal Ground Data 2 22 Signal Ground Data 3 23 Signal Ground Data 4 24 Signal Ground Da
250. ppears only if the RFID encoder is installed Prints a report of RFID statistics since the printer was turned on or since the last data reset Once you have selected the desired test pattern press to start printing If the Test Count option is set to Continuous factory default press again to stop printing Test Count This item selects the number of times the selected test pattern will be printed The options are 5 Pages factory default 10 Pages Continuous 1 Page and 2 Pages Software Build This is the reference number which includes the program file part number and revision number of the software installed in the printer e g 358186 V1 07G 143 Chapter 144 4 DIAGNOSTICS Menu Feature File Displays the part number only when a feature file has been installed Hex Dump Mode e Disable factory default e Enable The printer prints out data sent from the host in hexadecimal format Print Error Log Prints the current log of errors Most non routine faults RIBBON FAULT PRINT HEAD HOT are stored in the error log Clear Error Log Clears entries in the error log FLASH Installed Displays the amount of FLASH memory installed in megabytes EMC FLASH Installed Displays the amount of EMC FLASH memory installed in megabytes DRAM Installed Displays the amount of DRAM installed in megabytes Ptr On Time Displays the cumulative time in hours the printer has been powered on This value is set to
251. ption is not supported when the Full Media Rewinder or either Standard Peel option is installed Full Media Rewinder In batch rewind mode rewinds printed labels into a removable roll or a 3 inch diameter media take up core The printer may be ordered with this option installed or it can be field installed at a later date by an authorized service representative Standard Peel with Liner Rewinder In label peel off mode peels off labels one at a time before printing the next label and rewinds the liner into a discardable roll The printer may be ordered with this option installed or it can be field installed by an authorized service representative at a later date Standard Peel This option provides the ability to peel labels while discarding the dispensed liner in front of the printer This option may be field installed by the user at a later date 219 Appendix B 220 Hardware Options Expanded Memory Cartridge EMC The expanded memory cartridge EMC is a user installable option See page 230 for installation instructions The EMC can be ordered in any of these configurations as a factory option kit or as a field upgrade kit e Expanded Memory 32MB Expanded Memory Cartridge that provides additional Flash memory for forms logos and fonts see Optional Expanded Memory Cartridge on page 215 e Asian TrueType Fonts Separate cartridges containing fonts for Simplified Chinese Korean or Japanese allows PGL or ZG
252. quality e Checkerboard factory default This pattern helps identify marginal printhead elements quality of edge sharpness and uneven print quality e Grey This pattern helps identify burned out printhead elements and uneven print quality e Grid This pattern helps identify edge sharpness and uneven print quality e Current Config Prints the current printer configuration and helps identify the text print quality Also prints Printhead statistical data in the header e Left Test Prints a pattern containing a series of ladder type bar code symbols starting with four and decrementing by one symbol on each print until a single symbol prints on the eft side This pattern helps identify ribbon wrinkle problems e Right Test Prints a pattern containing a series of ladder type bar code symbols starting with four and decrementing by one symbol on each print until a single symbol prints on the right side This pattern helps identify ribbon wrinkle problems e Combo Test Prints a combined left test and right test e Ethernet Test This item appears only if the Network Interface Card NIC or Wireless NIC is installed Prints the NIC statistics stored on the NIC adapter e Barcode Demo Prints text and barcodes with the barcodes positioned at the left and right margins of the standard label media supplied with the printer The test automatically produces output for 4 inch printers at 203 dpi and 305 dpi RFID Report This item a
253. r 11 Select the emulation set you want to download into the printer The filename is a six digit number plus exe For example 123456 exe This is the file you will download into the printer 12 Copy the file to the download directory you created in step 8 154 13 Double click the FDU jar file for command line prompt users type java jar fdu jar lt Enter gt It will launch in its own window Use the FDU to enter the emulation part number to select the I O connection and its corresponding settings and to initiate the download IMPORTANT Do not interrupt the downloading process once it has started Interrupting a download will leave the flash memory on the controller PCBA incompletely loaded and the printer may not boot up 14 15 16 17 18 When the new software has successfully loaded into flash memory and the printer has reset itself set the printer power switch to O Off Remove the CD from your computer and store it with the printer If required reconnect the data input cable s to the printer Set the printer power switch to On Using the configuration printout s you made in step 1 page 154 restore the printer configurations Downloading Software Through The Parallel Port 11 12 13 Make a configuration printout of all saved configurations See page 150 Set the printer power switch to O Off Disconnect the data signal cable s from the printer interface connectors Connect
254. r is installed it automatically cuts media after each label is printed or after a specified number of labels have been printed when a software cut command has been issued It cuts continuous roll paper labels or tag stock NOTE The Cut option is not allowed if the cutter is not installed The error message OPTION NOT INSTALLED displays e Rewind In rewind mode the printer unwinds the media from the media supply roll or fanfold label stack prints the labels and rewinds the printed media and its carrier web onto the optional rewind spindle For the optional Rewinder use Rewind for Batch Rewind mode see Using The Full Media Rewinder Option on page 235 NOTE OPTION NOT INSTALLED displays if the Full Media Rewinder option is not installed Once you have decided on the mode configure the printer See Chapter 4 for more information Media Thickness Adjustment Printhead Pressure Adjustment Media Thickness Adjustment O Indicator Window Printhead Pressure Switch blue Metal Tab Printhead Balance Adjustment Dial This procedure adjusts the printhead pressure to accomodate media of different thicknesses This will minimize printhead wear and optimize print quality The printhead pressure switch has two positions high and normal Follow this procedure to adjust the media thickness 1 Rotate the printhead balance adjustment dial until A appears in the indicator window
255. r saved configuration No Display The last line of the display is empty Admin User Disable factory default Enable When enabled this function permits access to submenu items which would not normally be changed by a typical user 115 Chapter 4 INTERFACES Menu INTERFACES Menu INTERFACES from page 67 Host ETHERNET ETHERNET WLAN Interface PORT H Sterne SETTING SSO Auto Switching Timeout IP Address 2 IP Address Internat Mode Centronics 10 sec Subnet Mask 2 Subnet Mask Disable Serial 1 60 sec Gateway Address Gateway Address Enable IEEE 1284 Switch Out On MAC Address 2 MAC Address Auth Method Ethernet Data Timeout IP Assignment 2 IP Assignment Open USB Session Close DHCP DHCP Shared Disable Disable EAP Mode Enable Enable None BootP BootP Leap Disable Disable Peap Enable Enable TTLS NetBIOS Protocol Signal Strength EAP Username Enable Operation Mode Reset EAP User Disable Infrastructure EAP Password ASCII Data Port Pseudo IBSS Reset EAP Pswd 9100 Ad Hoc WEP Key 1 1023 65535 SSID Name WEP Key 2 Keep Alive Timer Reset SSID Name WEP Key 3 3 minutes Min Xfer Rate WEP Key 4 2 10 minutes Auto negotiate Default WEP Key Ethernet Speed 1 Mb sec o Auto Select 2 Mb sec 0 4 10 Half Duplex 5 5 Mb sec Reset WEP Keys 10 Full Duplex 11 Mb sec WPA Mode 100 Half Duplex Channel Disable 100 Full Duplex Default Personal Job Control 1 15 Enterprise Stan
256. ress warranty that may be made by Printronix Inc 261 Appendix D Software License Agreement 262 5 Limitation of Liability UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY WHETHER TORT INCLUDING NEGLIGENCE CONTRACT OR OTHERWISE SHALL RED HAT PRINTRONIX ANY OTHER CONTRIBUTOR OR ANY DISTRIBUTOR OF THE EMBEDDED SOFTWARE OR ANY PART THEREOF OR ANY SUPPLIER OF ANY OF SUCH PARTIES BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF GOODWILL WORK STOPPAGE COMPUTER FAILURE OR MALFUNCTION OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES EVEN IF SUCH PARTY SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM SUCH PARTY S NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH LIMITATION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THAT EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU 6 U S Government Users The Embedded Software is a commercial item as that term is defined in 48 C F R 2 101 Oct 1995 consisting of commercial computer software and commercial computer software documentation as such terms are used in 48 C F R 12 212 Sept 1995 Consistent with 48 C F R 12 212 and 48 C F R 227 7202 1 through 227 7202 4 June
257. rgy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Any change or modification to this product voids the user s authority to operate it per FCC Part 15 Subpart A Section 15 21 regulations RF Exposure To comply with FCC and IC RF exposure requirements the device is approved for operation with a minimum separation distance of 20cm for all persons Co location To comply with FC
258. rint Speed and Intensity values are correct Adjust Print Speed in the MEDIA SETUP menu or via host software Adjust Print Intensity in the MEDIA SETUP menu or via host software 5 Verify that the printhead alignment is optimized See Printhead Alignment on page 43 Prints strange characters instead of the correct label format 1 Ifthe printer serial interface is being used check that the printer serial baud rate setting matches the baud rate of the host computer Reset the printer via software or turn the printer off and then on 2 Check if the printer serial host interface is set for 8 data bits but the transmitting device is set for 7 data bits or vice versa Check the current setting by viewing it on the LCD and use the INTERFACES menu to adjust the settings if necessary 3 If the printer parallel interface is being used make sure the parallel interface terminating resistors are correct for the host computer drivers 182 Solving Other Printer Problems Table 13 Printer Problems and Solutions continued Symptom Solution Explanation Start of image is printed an erroneous distance from the top of form The printer starts to print one label and then another all within the same physical label 1 Make sure the Label Length value matches the actual physical length of the label installed and run Auto Cal see page 47 These symptoms could be caused by e severely curled lab
259. rized customer service representative 2 Consider installing an optional Expanded Memory Cartridge EMC that adds 32 MB of Flash memory to the printer ERROR OCCURRED Yes An interim message Wait When the asterisk CLEARING QUEUES displays while the stops rotating a different Please Wait printer discards host fault message will appear data it cannot use troubleshoot the final because a fault message condition exists While this message displays the asterisk rotates ERROR PROGRAM Yes No The program exceeds Download a smaller NEEDS MORE DRAM the memory limitations program of the printer ERROR PROGRAM Yes The printer is not Power off the printer for 15 NOT COMPATIBLE compatible with the seconds then power back downloaded program on If the problem persists contact your authorized customer service representative ERROR PROGRAM Yes The printer does not Power off the printer for 15 NOT VALID see a program in flash seconds then power back memory on If the problem persists contact your authorized customer service representative ERROR SHORT AT Yes No Hardware failure in Power off the printer for 15 ADDRESS XXXX DRAM or Main PCBA seconds then power back controller circuitry on If the problem persists contact your authorized customer service representative ERROR WRITING Yes No Hardware or software Set the Overwrite Files menu TO FLASH fault in flash memory option to Enable 197 Chapter 6
260. rocess 0 ms Disable Disable Disable Enable Disable 0 30 ms Enable Enable ENQ STX Disable Enable ENQ Notes Factory Default Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu 1 This menu appears only when Host Interface in the Interfaces menu is set to Serial Printer Mgmt from page 117 PNE Port Mgmt Select Port Baud Rate Word Stop Bits 7 Protocol Length 2 Disable PXML Debug 9600 BAUD 8 1 Serial UCP Host 2400BAUDTO 7 2 Ethernet 115200 BAUD Parity Modem Modem NUM Modem Dial PNE Port Status Method Number 13 None Disable Enable Enable Tone 3001 Odd Enable Disable Disable Pulse 1023 65535 Even PNE Port Status Port Mgmt Port Timeout 13 Number Number 100 Seconds 3002 3007 1 255 1023 65535 1023 65535 Notes Factory Default Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu 1 This option appears if a NIC is installed 2 This menu appears if PNE Port is set to Serial 3 If the PNE port is set to Ethernet 119 Chapter 120 4 INTERFACES Menu INTERFACES Submenus Host Interface This option allows you to send print jobs through any interface with autoswitching selected as host interface It also allows
261. rs when Slew Speed Ctrl is set to Manual in the MEDIA SETUP menu MEDIA SETUP Submenus MEDIA SETUP Submenus Print Intensity This option specifies the level of thermal energy from the printhead to be used for the type of media and ribbon installed Large numbers imply more heat thermal energy to be applied for each dot This has a significant effect on print quality The print intensity and speed must match the media and ribbon type to obtain the best possible print quality and barcode grades The range is 15 to 15 The factory default is 0 Print Speed This option specifies the speed in inches per second ips at which the media passes through the printer while printing The range is 1 to 10 ips in increments of 1 ips The factory default is 4 ips Print Mode This option specifies the type of printing to be done e Transfer factory default Indicates Thermal Transfer printing ribbon installed Direct Indicates Direct Thermal printing no ribbon and requires special heat sensitive media Media Handling This option specifies how the printer will handle the media labels or tag stock e Tear Off Strip factory default Printer prints on the media and sends it out the front until the print buffer is empty then positions the last label cross perforation following over the tear bar for removal e Peel Off Prints and peels die cut labels from the liner without assistance The printer w
262. s Table 4 Centronics Interface Connector Pin Assignments Input Signals Output Signals Miscellaneous Signal Pin Signal Pin Signal Pin DATA LINE 1 2 ACKNOWLEDGE 10 CHASSIS GROUND 17 Return 20 Return 28 DATA LINE 2 3 ONLINE 13 GROUND 30 Return 21 Return 28 DATA LINE 3 4 FAULT 32 Spares 14 Return 22 Return 29 DATA LINE 4 5 PAPER EMPTY 12 No Connection 34 35 Return 23 Return 28 36 DATA LINE 5 6 BUSY 11 5 Volts 18 Return 24 Return 29 DATA LINE 6 7 Return 25 DATA LINE 7 8 Return 26 DATA LINE 8 9 Return 27 DATA STROBE Return 19 PAPER INSTRUCTION 15 Return 29 PRIME 31 Return 30 NOTE The length of the data cable from the host computer to the printer 54 must not exceed 15 feet 5 meters Centronics Centronics Interface Signals Table 5 Centronics Parallel Interface Signals Signals Purpose Data Lines 1 through 8 Provide eight standard or inverted levels from the host that specify character data plot data or a control code Data Line 8 allows access to the extended ASCII character set You may enable or disable this line via the Data Bit 8 parameter on the Centronics Parallel submenu Data Strobe Carries a low true 100 ns minimum pulse from the host that clocks data into the printer Acknowledge Online A low true pulse from the printer indicating the character or function code has been received and the printer is ready for the next data transfer A high true
263. s Auto Save Italicized items are available only when Admin User is set to Enable in the PRINTER SETUP menu 1 This menu only appears if Feature File is loaded 2 This menu only appears if the EMC is installed 3 This menu only appears only if the NIC is installed 4 This menu only appears only if the Wireless NIC is installed 5 This menu only appears if Host Interface is set to Auto Switching 6 This menu only appears if Host Interface is set to Centronics 7 This menu only appears if Host Interface is set to IEEE 1284 page 142 Printer Tests Test Count Software Build Feature File Hex Dump Mode Print Error Log Clear Error Log FLASH Installed EMC FLASH Installed DRAM Installed Ptr On Time Printer Usage PrintHead Usage Head On Time Reset Head Data Head Resolution Head Voltage 67 Chapter 4 MEDIA SETUP Menu MEDIA SETUP Menu MEDIA SETUP from page 66 68 Print Intensity Print Speed Print Mode Media Adv Tear Off Handling Continuous Adjust 0 4 ips Transfer Tear Off Strip Standard 0 00 15 to 15 1ipsto10ips Direct Peel Off Tear Off 1 00 to 0 20 Cut Tear Strip Full Rewind Cut Stri
264. s continued Symptom Solution Explanation LCD message display is illuminated and the printer appears to be working but nothing prints and Invalid Data displays This message informs the user that the printer has received data but no valid commands were found This typically occurs when an incorrect emulation or SFCC was selected This message will continue to display until new data is received or when the printer is put offline 1 If the emulation and SFCC are correct additional diagnostic information can be obtained by selecting the desired option under the xxx Diagnostics menu found under the Emulations menu 2 Afer selecting the desired option rerun the job to obtain the additional diagnostic information ATTENTION status indicator is flashing 1 When the status indicator light is flashing check the LCD for a specific fault message If a fault message displays refer to Table 14 Fault Messages on page 187 2 Check for an Out of Media condition or missing labels in the middle of a roll Load the correct media 3 Check that the ribbon and label stock are correctly routed Load ribbon and label stock correctly 180 Solving Other Printer Problems Table 13 Printer Problems and Solutions continued Symptom Solution Explanation POWER FAILURES Printer fails to turn on the display is not backlit Check that the printer AC power cord is correctly attache
265. s vertical and horizontal lines with user selectable thickness logos and special alphanumeric print features Forms and graphic designs can be duplicated horizontally and vertically Overview Alphanumeric data can appear as prepositioned fixed information entered when the form is created be overlayed onto the form positioned in a specific location after the form is created or may be dynamically merged with the form Selectable Bar Codes provide you with the appropriate bar code for your application using standard wide to narrow ratios A wide selection of bar codes are available Australian 4 State Codabar Code 39 Code 93 Code 128 Subset A B and C Data Matrix EAN 8 EAN 13 FIM Interleaved 2 of 5 German I 2 5 Intelligent Mail ITF 14 Matrix Maxicode MSI A through D PDF 417 Planet Plessey POSTNET PostBar Royal Mail UCC EAN 128 UPC A UPC E UPCSHIP and UPS 11 UPC and EAN bar codes can also specify add on data Refer to the PGL Programmer s Reference Manual for more information Expanded and Compressed Character Print attract attention where needed Alphanumeric height and width are controlled independently for a wide range of character sizes up to 113 times the standard character size up to 11 3 inches wide and tall Compressed print sizes of 12 13 15 and 17 characters per inch cpi are available Logos are created using alphanumeric commands and add many print and shading features for a custo
266. s An illegal or 1 Cycle Power Run the See User Manual unsupported instruction was attempted in the application program print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility 190 Table 14 Fault Messages Fault Messages Displayed Message Can User Correct Explanation Solution E01B TYPE 0x60 See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E02 MACHINE CHK See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E03A DSI HASH L See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the la
267. s how to e download TrueType fonts see below e select and print TrueType fonts see page 167 e use TrueType fonts to print DBCS using UTF 8 see page 167 Downloading TrueType Fonts 162 You can download TrueType fonts to your printer by using any of the following e Printronix Windows Driver e PGL Emulation Online Download Mode after adding a header e PTX_SETUP e Labeling Applications Once a TrueType font is downloaded it will be stored in the Flash file system as a resident font Regardless of printer power cycles the downloaded font will stay in the printer until the user deletes it The user can find the list of all printer resident fonts under PRINTER SETUP gt Main FFS gt View File List after enabling Admin User in the PRINTER SETUP menu To delete a downloaded font from the Flash file system the user should select the font under PRINTER SETUP gt Main FFS gt Delete File List and then select PRINTER SETUP gt Optimize amp Reboot Printronix Windows Driver A TrueType font can be downloaded from a PC through the Printronix Windows Driver 1 Load the Printronix Windows driver provided with your printer on the Manuals and Utilities CD on Windows 2000 XP 2 Once the printer driver is installed on the PC right click the printer driver and select Properties 3 Click the TT Font Download tab to access all the available system TrueType fonts 4 Select the TrueType font s from the Availabl
268. sage reappears press the Ill Pause key If the message goes away it was a false indication and no further attention is required If the message reappears call your authorized service representative Table 14 Fault Messages Displayed Message ISEA Explanation Solution 24V POWER FAIL Yes 24 VDC an internal Power off the printer for 15 power failure seconds then power back on If the problem persists contact your authorized customer service representative B11 ERROR Yes The printer found a Power off the printer for 15 RAM TEST FAILED defective memory seconds then power back Cycle Power location on If the problem persists contact your authorized customer service representative 187 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages Can User Displayed Message Correct Explanation Solution B12 ERROR Yes The printer cannot find Cycle power If problem PROGRAM MISSING the data controller persists repeat download Repeat Download program or the validation checksum is corrupt B13 ERROR Yes An attempt was made Cycle power Repeat NOT COMPATIBLE to download firmware download for correct printer for a different printer type type B22 ERROR Yes Problem when Cycle power If problem DECOMPRESS SIZE downloading persists repeat download Repeat Download B23 ERROR Yes Problem when Cycle power If problem DECOMPRESS CKSUM downloading persis
269. sage that appears key by pressing when an attempt is DOWN Jat the made to change a same time This menu option or perform is the factory a diagnostic print test default key By default the combination Enter key is locked 9 a different unlock when the printer key combination powers n will be in affect if the Set Lock Key option in the Printer Setup menu was used THE KEY IS Yes A momentary status 1 No action is UNLOCKED message that appears necessary if you when the Enter key want the I key is unlocked permitting unlocked configuration 2 Press the DOWN parameters to be d keyat the changed same time if you wantto lock the key To Stop Press N A Normal message when Press the Enter key to stop printing the test pattern 210 A Specifications Print Method SL4M T4M Print Resolution dpi 203 305 Method Direct or Thermal Direct or Thermal Transfer Transfer Max Print Speed ips 10 10 10 10 Max Slew Speed ips Max Print Width in 4 1 104 1 mm 4 1 104 1 mm Flash Memory MB Standard 8 8 Flash Memory MB Maximum with Expanded Memory 40 40 Cartridge EMC option 32 32 DRAM MB Standard Max fixed Max Print Length in at max width std MB DRAM 99 2515 mm 99 2515 mm 211 Appendix A Media Table 16 Media General Information Type Roll fed die cut continuous or fan
270. save the changes Operating Modes 34 The current operating mode can be selected through the control panel keys or can result from routine operations such as powering on the printer Online In online mode the printer can receive and print data sent from the host Pressing the Pause key toggles the printer between the online and offline modes The ONLINE status indicator is lit green in online mode Offline In offline mode you can perform operator functions such as loading media or changing ribbon Pressing the Pause key toggles the printer from offline to online mode The ONLINE status indicator is not illuminated in offline mode Menu Pressing the MENU key takes the printer offline and into Menu mode In this mode you can navigate through all configuration and status menus and change the printer configuration Fault In fault mode a fault condition exists that must be cleared before printing can continue The FAULT status indicator flashes red the alarm beeps if configured to do so and a descriptive fault message displays The ONLINE status indicator turns off The fault must be corrected first and then the message cleared by pressing the Pause key before normal printing can continue Power Switch Controls And Indicators Power Switch The power switch is located on the bottom front panel of the printer To apply power place the switch in the On position When you first power on the printer a series of
271. software through any printer port except USB by using the Firmware Download Utility included on the CD that comes with the printer See page 154 e You can use a command prompt session to load software through the parallel port See page 155 e Ifthe printer has the NIC installed you can load software through the ethernet port See page 156 e You can use a command prompt session to load software through the USB port See page 160 153 Chapter 5 Downloading Software With The Firmware Download Utility Downloading Software With The Firmware Download Utility The Firmware Download Utility FDU allows you to load program files into the printer with an easy to use graphical interface The FDU is a utility program included on the CD that comes with the printer It can be used on computers running the Windows or UNIX such as Linux or Solaris operating systems With the FDU you can choose the printer port through which to load software all are supported configure the port and initiate the download The FDU is a Java based program so you need the Java 2 Platform Standard Edition J2SE Java Runtime Environment JRE installed on your computer The Windows version of the J2SE JRE is included on the CD that comes with the printer in the form of an executable file Copy this file to your computer and double click it it will self extract and install the J2SE JRE on your computer NOTE If you have a Linux or Solar
272. sor s When print data is sent printing begins only after the next TOF is detected resulting in one or more blank labels being advanced NOTE When set to Enable Online Auto Cal and Head Auto Cal will automatically be set to Disable The printer will not reset any settings to Enable when Ticket Save Mode is later disabled TOF Adjust Mode e Disable factory default This option disables the TOF Adjust distance set using the TOF Adjust menu see TOF Adjust below e Enable This option enables the TOF Adjust distance set using the TOF Adjust menu see TOF Adjust below TOF Adjust This opton sets the distance from the Top Of Form TOF that is left blank unprinted after a label has been removed in Tear Off Strip Normally printing is done starting at TOF but when this mode is enabled the start position for printing can be adjusted from 0 00 to 0 40 inches from TOF in increments of 0 01 inch This adjustment can be helpful if a die cut label sticks to the platen by means of jagged edges created during removal of a poorly die cut label when using the tear bar By controlling how much blank space there is from TOF you can control how much the media is called back after it is torn off The factory default is 0 40 inches SENSOR SETUP Menu SENSOR SETUP from page 66 Gap Mark Run Au
273. t in the printer Your license for the Software terminates when you no longer rightfully possess the printer No other rights under this license are granted 2 Source Code A source code version of eCos Software is available under the terms of the Red Hat eCos Public License v1 1 at www printronix com Printronix grants no rights whatsoever in the source code for the Printronix Software 3 No Warranty THE EMBEDDED SOFTWARE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE EMBEDDED SOFTWARE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE EMBEDDED SOFTWARE IS WITH YOU SHOULD ANY OF THE EMBEDDED SOFTWARE PROVE DEFECTIVE IN ANY RESPECT YOU NOT RED HAT PRINTRONIX ANY OTHER CONTRIBUTOR OR ANY DISTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY OF THE EMBEDDED SOFTWARE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER 4 Conflicting Terms You agree that this Agreement provides you no more rights with regards to warranty support indemnity or liability terms with respect to Red Hat Inc Printronix Inc or any contributor to the Embedded Software than that provided by the Red Hat eCos Public License v 1 1 or any exp
274. t services in the United States and Canada Please contact the Printronix Maintenance Contracts Group at 800 854 6463 for detailed service agreement information Lithium Battery If you have the optional real time clock then the controller board contains a lithium battery sealed inside the real time clock chip Do not disassemble the chip to replace the battery Do not dispose of the chip by incineration Failure to comply may cause the battery to explode Contact your local waste agency for the correct disposal procedure 257 Appendix D Communication Notices BE iis Bk G5 Printronix makes no representations or warranties of any kind regarding this material including but not limited to implied warranties of merchantability and fitness for a particular purpose Printronix shall not be held responsible for errors contained herein or any omissions from this material or for any damages whether direct indirect incidental or consequential in connection with the furnishing distribution performance or use of this material The information in this manual is subject to change without notice Communication Notices 258 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency ene
275. t your authorized service representative 189 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages Can User Displayed Message Correct Explanation Solution DOWNLOADER ERROR No A Flash Write to Try downloading again or FLASH WRITE 3 Expanded Flash failed contact your authorized Repeat Download to complete service representative DOWNLOADER ERROR No A Flash Write failed to Try downloading again or FLASH WRITE 4 Expanded complete contact your authorized Repeat Download service representative DOWNLOADER ERROR No An attempt was made Try downloading again or FLASH W ADDR BAD to write to FLASH contact your authorized Repeat Download where no FLASH service representative exists DOWNLOADER ERROR Yes An attempt was made Delete and optimize files MAIN FLASH FULL to download to a full File Too Big main Flash memory DOWNLOADER ERROR No The printer does not Install EMC or contact your NO EMC DETECTED contain an EMC and authorized service Repeat Download the firmware attempted representative to access the EMC E00 EXE ADDRO Yes An illegal or 1 Cycle Power Run the See User Manual unsupported instruction print job again If the was attempted in the message appears load application program the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E01A TYPE 0x40 Ye
276. ta 5 25 Signal Ground Data 6 26 Signal Ground Data 7 57 Chapter 3 Parallel Interface Table 6 IEEE 1284 Signals continued Type of Mode Pin Source of Data Compatible Nibble Byte 27 Signal Ground Data 8 28 Signal Ground PError Select nAck 29 Signal Ground Busy nFault 30 Signal Ground nAutoFd nSelectin nlnit 31 Host ninit 32 Printer NFault nDataAvail aDataAvail 33 Not Defined 34 Not Defined 35 Not Defined 36 Host nSelectin 1284 Active 1284 Active NOTE The length of the data cable from the host computer to the printer should not exceed 32 feet 10 meters Host Clock nWrite Driven by the host Data is transferred from the host to the printer When the printer sends data two types are available If it is Nibble Mode the signal is set high If it is Byte Mode the signal is set low Data 1 through Data 8 These pins are host driven in Compatibility Mode and bidirectional in Byte Mode They are not used in Nibble Mode Data 1 is the least significant bit Data 8 is the most significant bit Printer Clock Peripheral Clock Interrupt Driven by the printer A signal from the printer indicating the character or function code has been received and the printer is ready for the next data transfer Printer Busy Peripheral Acknowledge nWait Driven by the printer Indicates the printer cannot receive data Data bits 4 and 8 in Nibble Mode Acknowle
277. tab Now the printer is ready 11 To use the COPY command to send the program file to the printer type COPY b filename prg lpt1 lt Enter gt where filename prg is the file name you noted in step 3 12 To stop using LPT1 for USB type NET USE LPT1 DELETE lt Enter gt 160 Downloading Software If Flash Contains Only Boot Or Corrupt Code Downloading Software If Flash Contains Only Boot Or Corrupt Code If the flash memory contains only boot code e g if it is new or if a download was interrupted e g by a power outage you must download software through the printers parallel port using the three key initialization sequence covered in this section 1 2 3 10 11 12 13 14 Make sure the printer s parallel port is available Set the printer power switch to O Off Disconnect the data signal cable s from the printer interface connectors Connect a parallel data printer cable to the LPT1 port of a computer running the Windows 95 98 Me NT 2000 XP Server 2003 or Vista operating system Connect the data cable to the Centronics port of the printer On the printer control panel press and hold the DOWN key the J key and x lt key Without releasing the keys power the printer on When you see SDRAM TEST or B20 FIRMWARE DOWNLOAD on the LCD release the keys Using Windows Explorer create a directory named download at the root level of your C hard drive C download
278. tate the deck lock lever fully clockwise to close the pivoting deck and attached printhead 24 Loading Roll Media Loading Roll Media Media Cover Media Hanger Media Hanger Guide Pivoting Deck Deck Lock Lever IMPORTANT if you are using direct thermal mode clean the printhead platen roller and lower media sensor every time you change the media See Cleaning The Printhead Platen Roller And Media Sensors on page 170 1 Slide the media hanger guide outward to the end of the media hanger as shown Remove and dispose of any empty media core Open the pivoting deck by rotating the deck lock lever fully counterclockwise 25 Chapter 2 Setting Up The Printer Side Wall Media Roll Media Hanger Guide Media Hanger 4 Place the media roll onto the media hanger and slide the media roll until it is flush with the printer s side wall NOTE For information regarding smart labels refer to the RFID Labeling Reference Manual 5 Slide the media hanger guide against the media roll to prevent horizontal travel but make sure the media roll can rotate freely 26 Loading Roll Media Printhead Platen not shown ezpeojid Media Sensor Media Blue Locking Width Guide Knob Media Damper Media Alternate Assembly Me
279. ter s firmware and configuration settings from one printer to another A snapshot image of the source printer is stored onto the QCMC and a simple interface is provided to copy that image to a target printer Random Access Memory Also called main memory or working memory It is the active memory of the printer into which programs are loaded RAM is saved to volatile memory because data in RAM is lost when power is turned off or interrupted Reflective Mark Sensing Resolution RFID Encoder Roll Media Use of the media sensor to transmit and receive infrared light off the underside of media to detect horizontal black marks used for determining the Top of Form position on labels or for indicating a Paper Out condition A measure expressing the number of component units in a given range used to create an image in printing expressed as the number of dots per inch dpi horizontally and vertically The RFID Radio Frequency Identification encoder programs smart labels tags with embedded inlays Media supplied in a roll format on a 3 inch cardboard core Sensed Distance Slew Stop Bits Thermal Transfer Media Thermal Transfer Printing Transmissive Gap Sensing Gap Mark Sensor Gap The Sensed Distance value is the physical length of one label plus the length of one gap Gap Mark Sensor Mark The Sensed Distance value is the physical distance from the trailing edge of one black mark
280. ter If no the following message will display QCMC DETECTED Copy to Printer Yes Press lt ENTER gt No Press lt CANCEL gt NOTE This message will appear every time at power up until the QOMC settings are copied to the printer If the lt CANCEL gt key is pressed the printer will reboot into normal operation and not copy any information to the printer On subsequent power ups the Copy message above will display again if the QOMC remains installed in the printer NOTE If the QCMC remains installed in the printer the MAC address onboard will be used in place of the resident MAC address to the printers LAN WAN interface card When the lt ENTER gt key is pressed the printer will not go online immediately but will copy the contents of the QCMC to the printer s flash creating a clone of the original printer Before the copy process is allowed to continue checks of the printer configuration will be made If either of the checks fail a message will display on the front panel in the hierarchy shown on page 227 and the printer will not copy any settings INVALID EMC Power Off Printer Remove Cartridge This means that the QCMC is not compatible with the printer s software A software upgrade is required or a different configured QOMC will be needed 227 Appendix B Copying The QCMC Snapshot Image to a Second Printer PRINTER HARDWARE NOT COMPATIBLE Power Off Printer Remove Cartrid
281. test emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility 191 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages Displayed Message Can User Correct Explanation Solution E03B DSI HASH S See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E03C DSI BAT PL See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E03D DSI BAT PS See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facili
282. th of a page is greater than its height The top edge of the image is the left edge of the media The following illustration is an example with the operator viewing the front of the printer NOTE Landscape orientation applies to the PGL emulation This is regarded as Inverse Landscape using ZGL lt q 4inches FEED A 6 inches parallel to the left edge of the media The top edge of the image is Leading Edge 73 Chapter 4 MEDIA SETUP Menu inv Portrait Inverse Portrait refers to vertical page orientation where the height of a page is greater than its width The top edge of the image is parallel to the trailing edge of the media The following illustration is an example with the operator viewing the front of the printer NOTE Inverse Portrait orientation applies to the PGL emulation This is regarded as Portrait using ZGL Trailing Edge a 4inches _ FEED The top edge of A the image is 4 parallel to the trailing edge of the media 6 inches Leading Edge e Inv Landscape Inverse Landscape refers to horizontal orientation where the width of a page is greater than its height The top edge of the image is the right edge of the media the left edge of the image is the trailing edge of the media The factory default is Portrait The following illustration is an example with the operator viewing the front of the printer NOTE Inverse Landscape orientation applies to the
283. th the printer depending on the desired fanfold supply location Insert the first few labels through either the rear or bottom panel opening 4 Place the media over the media hanger flush against the back of the printer 5 Slide the media hanger guide against the outer edge of the fanfold media to prevent horizontal travel 6 Open the pivoting deck by rotating the deck lock lever fully counterclockwise until the deck and printhead swing upward Loading Fanfold Media Media Sensor Handle pe Locking Knob Pgsensor A Media Width Guide Media Sensor Assembly 7 Thread the media under the media damper through the media sensor assembly and then between the platen rubber drive roller and the printhead You can also refer to the label inside the media cover for media loading instructions CAUTION If the media width guide locking knob is too loose or is removed the media width guide will fall off the printer 8 Turn the media width guide locking knob counterclockwise just enough to slide the media width guide and no more 9 Position the metal guide lightly against the outside edge of the installed media and tighten the locking knob by turning it clockwise 10 Check the horizontal position of the media sensor assembly see Positioning The Media Sensors on page 44 31 Chapter 2 Setting Up The Printer Inside Media Edge Guide Media left edge 11 Align the
284. the WPA wireless security mode e Disable the default WPA security is disabled e Personal Selects personal or pre shared key mode for WPA security e Enterprise Selects EAP authentication methods WPA Cipher Selects the WPA wireless security cipher setting Options include e Disable the default e TKIP e AES e TKIP AES WPA P Phs Allows you to set the individual bytes of the WPA passphrase Reset WPA P Phs Allows you to reset all 32 bytes of the WPA passphrase at once Parallel Port Port Type This menu item selects the type of printer parallel port interface to be used with the host The options are IEEE 1284 factory default Disable and Centronics Data Bit 8 e Enable factory default The PI line is not passed directly from host to printer all 8 bits are used for data bits and characters in the hex 80 FF range can be accessed e Disable When the host PI line is enabled data bit 8 internally indicates PI line status To use the PI line disable data bit 8 and enable the Host PI configuration option under the PI Ignored option NOTE Data bit 8 is interpreted as either data bit 8 or PI signal but never both When enabled as data bit 8 data bit 8 has priority over the PI signal and all data above hex 7F is used to access character data and not to interpret PI line data Conversely when data bit 8 is disabled and the PI signal is used data bit 8 of the data is reserved for use as the PI func
285. the middle line of the display shows the current configuration name The first character of the current configuration name is highlighted Press T or J to cycle through the values available for that character at the cursor location Press gt to move to the next character to be modified Press lt to go back to a character you have already modified Continue until you have entered the name you want to give to this configuration then press 4 to save The name you entered will now represent this configuration on the printer s front panel To exit this menu without saving press the amp key The configuration name will revert to the last saved value The factory default is the configuration number Reset Cfg Names You can reset specific configuration names back to the default value of the configuration number You can also reset all configuration names by selecting All The options are 1 to 8 and All The factory default is Cfg 1 Auto Save e Enable factory default When a change has been made to a Config menu this option automatically prompts the user to save or not save the change to a Config If you are currently in the Factory Config menus and make a change pressing Enter saves to Config 1 or the next available Config and becomes the Power Up Config If the Current Config is Config 1 anda menu change is made pressing Enter will save the change to Config 1 e Disable The printer will not prompt you to save any chang
286. ti ts 169 General Cleaning cccceeeeeeeeeeeeeeeneeeeeeeeeeeeaeeeseaeeeteaeeesnieeeeeaees 169 Cleaning The Printhead Platen Roller And Media Sensors 170 Printer TESS Sad25Gsaceen ata annie dh ee itn at anes 173 Troubleshooting Common Situations 173 Improving Processing TiMe ceeccecceeesesseeeeeeeeneeeeeeeetaeeeeeeeaes 173 Data Exchange erruna aie a Ea Ne aA EANET 174 Controlling Print QualitYy 0 ccceeeeeeseeeeeeeeeeeteeeeeeeeeteeeeteeeeeeeees 175 Determining Printhead Weab ccccceeeeseeeeeeeennneeeeeenneeeeeeees 175 Replacing The Printhead 00 0 ccceeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeaaees 176 Restore The Printer To Operation s es 178 Solving Other Printer ProbleS cccccceeeeeteeeeeeeeeeeeeeeeneees 179 Printer Alar MS jcccicssss ckydensartoctag E EE T 186 Fault Message Soset e A E 187 Status Messages eseeeeeeeeeeeeetesrrestnsrtrnstrrttrnnerensrennsrennetnne 208 Table of Contents A Specifications asi cece reevenooceieaslen A 211 Print MOOG eener aen aE east el E ARRE 211 Me Gia ecra rrea T aa eN eiee E lets EN 212 PRIDDON 222 sh T E T AE A TN 214 Indicators And SWitChes c ccccecceeeeeeeeeneeeeeeeeeeeeeeesaeeeteeeeeeas 214 MEMO ari o eea Siete eis E a eceltebsy a e a 215 Optional Expanded Memory Cartridge cccceceeeeeeeeeneees 215 Media Cutter Option c cceeceeeeeeceeeeeeeeeeeeeseeaeeseeeeeseeeeseeeetias 215 Host Interfaces a
287. tion 99 Inboard Notches sensing 45 Indicator fault 39 online 39 Indicators 35 Indicators specifications 214 Installation printer 18 275 Installing Quick Change Memory Cartridge QCMC 223 Interface options 221 INTERFACES menu 116 submenu 120 Interfaces 53 IEEE 1284 56 INVALID EMC 200 INVALID FILE SYS 200 L Label Length option 71 LABEL MISSING 200 Label Missing option 79 LABEL READY 201 Label Wait Time option 79 Label Width option 72 Labeling Applications 166 LCD 36 Ld Char at PwrUp option 109 Ld Char from Fls option 109 Ld Set at PwrUp option 110 Ld Set from Fls option 109 Lead PDF Dist option 103 Left Key 39 Liquid Crystal Display 36 Liquid Crystal Display LCD 36 Load Config 140 Load Fanfold Media 30 Load Media 25 30 Load Ribbon 22 Load Roll Media 25 Load Saved Configuration 151 Loading Flash Memory 153 Loading New Firmware on Printer Quick Change Memory Cartridge QCMC 229 LOADING PROGRAM FROM PORT XX 201 LOADING PROGRAM INTO FLASH 209 LOADING PROGRAMINTO FLASH 201 Locking the Enter key 37 276 Main FFS option 110 Main Menu 66 Manual conventions 14 related documents 15 special information 15 warnings 15 Manual Calibrate run 50 Mark Sensing 46 Mark TOF Detect option 90 Max Cache Memory option 112 Max Cached Char option 112 Max Font Buffer option 112 Media 251 dimensions 213 load 25 30 Printronix 251 specifi
288. tion and you cannot access characters in the hex 80 FF range Therefore to access characters in the hex 80 FF range data bit 8 must be enabled 127 Chapter 4 INTERFACES Menu 128 PI Ignored The PI Paper Instruction signal is used to control vertical paper motion e Enable factory default Ignores the PI signal and treats the data as characters or control codes e Disable Causes the printer to interpret the eight data lines as VFU commands when the PI signal is true Buffer Size in K This option configures the amount of memory allocated for the Ethernet buffer The range is 1 16 Kbytes in 1 Kbyte increments The factory default is 16 Kbytes Auto Trickle This feature is used to prevent a host computer from timing out because the parallel interface is busy for too long e Disable factory default The Auto Trickle feature is not used e Enable When the printer s buffers are almost full the printer begins to trickle data in from the host at the rate set in the Trickle Time menu until the buffers start to empty out Trickle Time When the printer is printing data from a host and a second print job is received by the printer from a different host Trickle Time prevents the second host from timing out while it is waiting for its data to be printed In order to support this feature the port has to be able to accept data from the host and store it for future use For example if the printer is printing
289. to Cal Run Profile Sensed Gap Mark Sensor Distance Thresh Gap 0 00 inches 3 000 to 255 Disable 0 01 inches to xx inches 4 Mark Paper Out Run Manual Pwr Up Head Online Gap Thresh 4 Cal Action Auto Cal Auto Cal Windowing 000 to 255 Auto Cal Enable Disable Disable Seek TOF Disable Enable Enable Disable Gap Length Cal in Peel Min Calib Use Label Threshold Mark TOF Mode Delta Length Range Detect 0 12 inches Disable 20 Disable 50 Mark Trail Edge 0 05 to 1 00 inches Enable 012 to 050 Enable 5 to 95 Mark Lead Edge Notes Factory Default Italicized items are available only when you enable Admin User in the PRINTER SETUP menu 1 The value depends on the sensor settings and calibration results 2 If Gap Mark Sensor in the SENSOR SETUP menu is set for Gap or Disable sensing the factory default is 190 If Gap Mark Sensor is set for Mark the factory default is 150 3 You can change the unit value to millimeters Set Units submenu to In Millimeters in the MEDIA SETUP menu 4 The value range varies depending on calibration results 5 This option applies only when Gap Mark Sensor is set to Mark 83 Chapter 84 4 SENSOR SETUP Menu SENSOR SETUP Submenus Gap Mark Sensor The available options specify the sensor type needed for detecting the Top of Form position on media with label length indicators gaps notches holes or black marks e
290. to all character sets except OCR A and OCR B e Disable factory default Zero is printed without a slash e Enable Zero is printed with a slash Select SFCC You can specify which decimal code 1 255 will be used as the Special Function Control Code SFCC The SFCC denotes that the following data is a PGL command The range is 1 255 and the factory default is 126 Host Form Length Determines how the physical label length see Label Length under the MEDIA SETUP menu is affected upon receiving an EXECUTE command e Enable factory default The physical label length will change to match the form length specified in CREATE commana The physical label size remains at the new setting until another EXECUTE command is received or the PRINTER SETUP menu settings are changed e Var Length The physical label length is the longest print element defined in CREATE mode including both static and dynamic elements plus the setting of Var Form Adjust with CREATE NAME 0 e Var Dynamic Len The physical label length will change to the longest print element defined in the form including the dynamic element in EXECUTE mode and the static element in CREATE mode plus the setting of Var Form Adjust with CREATE NAME 0 e Disable Forms printed in EXECUTE mode do not change the physical label size Therefore the size of the form defined in CREATE mode must fit within the current label dimensions or errors may occur NOTE Th
291. to scroll through the list of files stored on the EMC xi Find the font file name on the list c Ifthe EMC is memory only verify that the cartridge is installed correctly by doing the following i When ONLINE or OFFLINE displays on the printers LCD press to enter Menu mode ii Press the Left key until i DIAGNOSTICS displays iii Press J to enter the va DIAGNOSTICS menu iv Press the Down key until EMC FLASH Installed displays The amount of memory displays in megabytes If this does not appear the EMC has not been properly installed Start over at step 1 on page 230 Using The Standard Peel Without Liner Rewinder 232 CAUTION Configure The Printer Menu 1 Set Media Handling to Peel Off in the MEDIA SETUP menu See Configuring The Printer on page 61 for more information 2 Calibrate the printer see Running Auto Calibrate on page 47 NOTE Calibration in Peel Off mode is allowed only if Cal in Peel Mode is set to Enable Cal in Peel Mode appears only if Admin User is set to Enable in the PRINTER SETUP menu When the printer calibrates in peel off mode a series of labels will quickly dispense Be prepared to remove the peeled labels as they automatically peel or the printer will jam Load Media Load Media Media Cover Pivoting Deck Label Deck Lock Lever Standard Peel Door Media Damper Standard Peel Opening Media Width Guide Standard Peel Roller Peel
292. ts repeat download Repeat Download BAD VFU CHANNEL Yes The user tried to use an Use defined channels undefined VFU channel CALIBRATION FAIL Yes Calibration values Perform a Run Manual Cal See User Manual derived from Manual run manual calibrate again Calibrate were not acceptable CANNOT CALIBRATE Yes Run Auto Calibrate was 1 Select another Media Disable Peel Off attempted with Peel Off Handling option in the Media Handling MEDIA SETUP menu oe 2 Enable Cal in Peel Mode ane in the SENSOR SETUP perform Auto Calibrate m n in Peel On mode if Cal NOTE Admin User must in Peel Mode Enable a Enable in the Be prepared to caten PRINTER SETUP menu labels during Run Auto Calibrate CARTRIDGE REMOVED Yes The cartridge was 1 Power off the printer Check Cartridge removed while the 2 Install the cartridge printer was powered on 3 Power on the printer Copy Complete Yes The QCMC has Wait for the printer to reboot Run Auto Cal finished copying to the then Run Auto Cal under the After Reboot printer Sensor Setup menu 188 Table 14 Fault Messages Fault Messages l Can User Displayed Message Correct Explanation Solution CUTTER FAULT Yes 1 Cutter assembly is 1 Place the cutter Jam or Cut Fail not in the closed assembly in the closed position position 2 Cutter option was 2 Clear obstruction from not able to the cutter assembly ee fallen 3 Insur
293. ty 192 Table 14 Fault Messages Fault Messages Displayed Message Can User Correct Explanation Solution E03E DSI CXIWX See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E03F DSI CKOWX See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility E03G DSI ECXIWX See User Manual Yes An illegal or unsupported instruction was attempted in the application program Cycle Power Run the print job again If the message appears load the latest emulation software Cycle power Run the print job again If the message appears record the display message and send it to your next higher support facility 193 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages Displayed Message Can User Correct Explanation Solution E03H DSI ECKOWX See User Manu
294. u contains submenus instead of a selectable parameter pressing the Enter key will move down into the submenus of that menu If the highlighted menu is a display only menu then pressing the Enter key performs no function If the highlighted menu has selectable parameters pressing the unlocked Enter key will select the displayed parameter An asterisk displays next to the selected parameter If the highlighted menu is an executable menu pressing the unlocked Enter key will cause the function associated with the executable menu to run If the Enter key is locked pressing the Enter key for highlighted menus that are executable or contain selectable parameters will cause a momentary display of THE KEY IS LOCKED message NOTE Press the Down and key at the same time to lock unlock the key For special Network Address menus or String menus pressing the Enter key will move down into a special multiple segment setting menu Exit this menu by pressing Enter again to save the changes or Cancel to exit without saving the changes This key is inactive in all other modes 37 Chapter 38 2 Controls And Indicators Up Key In Menu mode at the icon menu level this key will move to the next row of icons If on the bottom row it will move up the top row of icons If at the top of the menu tree pressing the Up key will go to the bottom of the menu tree Within each menu this key will scroll to the previous submenu in the menu tre
295. u set the thresholds for difficult media This includes pre printed labels and labels with poor gap media dynamic range Once Media Profile is initiated the printer will continue to advance media and print the profile in landscape orientation until you press J to stop printing NOTE Verify the SENSOR SETUP menu Gap Mark Sensor option Gap Mark or Disable matches the installed media See Sensing Different Media Types on page 46 You will need a minimum installed label width of two inches to support the Profile printout Ensure the media sensors are horizontally positioned to permit sensing of the label length indicators See Positioning The Media Sensors on page 44 Ensure the Print Mode option selected in the MEDIA SETUP menu matches the media installed Select Direct for heat sensitive media no ribbon required or Transfer for thermal transfer media ribbon required 1 Press to place the printer in Menu mode 2 Press the Down 4 Enter keys together until THE KEY IS UNLOCKED displays 3 Press the Right key until SENSOR SETUP displays Press 4 to enter the SENSOR SETUP menu Press the Down key until Run Profile displays and then press J The printer will continue to print the profile until you press The printer will advance media and continue to print a dynamic profile image depicting the relationship of the label and any label length indicators detected 6 Press The printer will st
296. ult Messages Displayed Message BES Explanation Solution RFID TAG FAILURE Yes Failed tag Error Initiate reprint of the label Check Media displays in STOP from the host When the mode causing the error is cleared the label printer to halt with the failed tag moves forward to the next TOF position RFID TAG MAX Yes Failed tag Error Clear the error When the RETRY displays in error is cleared the label Check Media OVERSTRIKE mode with the failed tag moves Each failed label prints forward such that the next with the OVERSTRIKE label is in position pattern the form retries until the label retry count is exhausted Ribbon Low Yes 1 The supply spoolis 1 Replace ribbon gening low 2 Disable Ribbon Low in 2 If there is a large the MEDIA SETUP amount of ribbon menu still on the supply spool then the Ribbon Low message is being displayed falsely RIBBON OUT Yes 1 The ribbon supply 1 Replace the ribbon Load Ribbon spool is empty 2 Reinstall the ribbon 2 The ribbon has broken SECURITY CODE Yes The software being 1 Load the correct VIOLATION used is not correct for software the printer 2 Power off the printer for 15 seconds then power back on again If the problem persists contact your authorized customer service representative 205 Chapter 6 Restore The Printer To Operation Table 14 Fault Messages Displayed Message Can User Correct Explanation So
297. un Keep in mind that with the Keep Alive Timer on the tcp connection will stay connected even after the print job has terminated The range is 2 10 minutes and the factory default is 3 minutes Ethernet Speed This menu appears only if a 10 100Base T Network Interface Card NIC is installed The Ethernet Speed menu has five different speed modes to allow compatibility with different systems and networks e Auto Select factory default Tells the 10 100Base T NIC to perform an auto detection scheme and configure itself to be 10 Half Duplex 10 Full Duplex 100 Half Duplex or 100 Full Duplex e 10 Half Duplex Tells the 10 100Base T NIC to communicate at 10 Megabits per second using half duplex e 10 Full Duplex Tells the 10 100Base T NIC to communicate at 10 Megabits per second using full duplex e 100 Half Duplex Tells the 10 100Base T NIC to communicate at 100 Megabits per second using half duplex e 100 Full Duplex Tells the 10 100Base T NIC to communicate at 100 Megabits per second using full duplex Job Control e Standard factory default The NIC waits for the entire job to be received before it indicates the job is done e Enhanced The NIC waits for the entire job to be printed before it indicates the job is done e Off There is no synchronization between the NIC and the printer NOTE For detailed information about using the NIC refer to the Network Interface Card User s Manual INTERFACES Submenus
298. ur next higher support facility EMC NOT FOUND Yes The printer does not Install EMC or contact your PWR OFF PRINTER contain an EMC and authorized service Insert Cartridge the firmware attempted representative to access the EMC ERROR DC PROGRAM Yes No The printer cannot find Power off the printer for 15 NOT VALID the data controller seconds then power back program or the on If the problem persists validation checksum is contact your authorized corrupt customer service representative ERROR FLASH Yes No The printer Power off the printer for 15 DID NOT PROGRAM encountered an error seconds then power back trying to program flash on If the problem persists memory contact your authorized customer service representative ERROR INSUFFICIENT Yes No Not enough RAM 1 Power off the printer for 15 seconds then power back on again 2 If the message reappears delete files from FFS as they are copied into RAM 3 Select the menu option Optimize amp Reboot 4 If the message reappears replace the controller PCBA Write down the message and return it with the defective board 196 Fault Messages Table 14 Fault Messages Displayed Message redone Explanation Solution ERROR INSUFFICIENT Yes The printer requires 1 Power off the printer for FLASH more flash memory to 15 seconds then power Cycle Power run the downloaded back on If the problem program persists contact your autho
299. ure 22 and set the roll aside 6 Close the side cover and media cover Using The Standard Peel With Liner Rewinder Option The Standard Peel with Liner Rewinder allows you to automatically peel die cut labels off their liner backing and dispense them one at a time while rewinding the liner Configure The Printer Menu 1 Set Media Handling to Peel Off under the MEDIA SETUP menu See Configuring The Printer on page 61 for more information 2 Calibrate the printer see Running Auto Calibrate on page 47 244 Load Media Load Media Media Cover Deck Lock Lever pgrewlc3 Rewinder Pivoting Deck Label Media Rewinder Clip Knurled Roller Peel Off Door Rubber Roller a Side Cover Media Damper Figure 23 Loading Media on the Standard Peel with Liner Rewinder Open the media cover 2 Open the side cover and refer to the Label and Ribbon Routes label on the inside of the side cover 3 Open the pivoting deck by rotating the deck lock lever fully counterclockwise Open the peel off door by pulling it upward then forward Remove approximately 18 to 24 inches of labels from the liner This will prevent the labels from sticking to the tear bar during the initial print feed 245 Appendix B Using The Standard Peel With Liner Rewinder Option 6 Thread the media under the media damper over the platen and in between the knurled ro
300. uses more heat to be transferred into the media thereby generating a darker image Also the printhead should be cleaned frequently to ensure that foreign material does not accumulate on the printhead and interfere with heat transfer If smears voids or white lines appear in the printed form the printhead should be cleaned with a cotton swab and isopropyl alcohol see Figure 3 on page 171 The cleaning should be done as a matter of routine whenever you install a new ribbon thermal transfer mode or when you install new media direct thermal mode Determining Printhead Wear The most common signs of a worn printhead are fixed vertical streaks that are always the same size and in the same place on the printout To determine if vertical streaks are caused by a worn printhead follow these methods 1 Clean the printhead thoroughly with a cotton swab and isopropyl alcohol Test again for vertical streaks 2 Remove the printhead see page 176 and examine it for contamination or damage such as scratches dents or other marks on the light brown area containing the heating elements Clean and install it then test again for vertical streaks 3 Load an alternate roll of media Test again for vertical streaks 4 Load an alternate roll of ribbon Test again for vertical streaks If after performing all these tests you still see fixed vertical streaks you must replace the printhead 175 Chapter 6 Replacing The Printhead Repl
301. ws you to activate any resident emulation listed in the menu The factory default is PGL There are two methods for selecting the desired emulation e Select the emulation under the Select menu option and save it as Power up Config e Send a host command to switch the emulation automatically see the appropriate Programmer s Reference Manual for details xxx Diagnostics NOTE xxx is set to the active emulation PGL ZGL TGL IGL STGL DGL MGL or IEGL e PGL Diagnostics This item sets the error reporting capability of the printer for PGL forms as follows On factory default Full error checking reported Any element that falls off the current page is reported as an error Debug Puts the printer in debug mode whenever a form is defined in CREATE mode Each line of the CREATE form will be printed along with an error if one has occurred Fault Allows you to halt the printer if a PGL error occurs If you select this option the PGL error prints on the paper the message IGP PGL Error displays on the front panel and the printer goes offline You must clear the error before the printer can resume normal operation Off There is no error checking Graphic elements such as alpha line barcodes etc will be clipped if they are beyond the page boundaries Host Returns error messages to the host computer e xxx Diagnostics NOTE xxx is set to the active emulation ZGL TGL IGL STGL DGL MGL or IEGL
302. y 175 Controls 35 Copy Complete 188 Copying QCMC snapshot image Quick Change Memory Cartridge QCMC 227 CR Edit option 99 CSC 255 Customer Support Center 255 272 CUTTER FAULT Check Cutter 189 Cutter Option cleaning 172 D D50 STATUS CLEARING FLASH 208 D51 PROGRAMMING FLASH LOADING PROGRAM INTO FLASH 208 Data Exchange 174 Date option 114 DBCS Character Sets 221 DBCS Fonts 221 Define CR code option 97 Define LF code option 97 Del Char frm Fls option 109 Del Char frm RAM option 109 Del Set frm Fls option 109 Del Set from RAM option 110 Delete Config option 140 Determine Printhead Wear 175 DIAGNOSTICS menu 142 submenu 143 Direct Thermal Printing 14 Display Intensity option 114 Display Language option 107 Do FF at TOF option 101 DO NOT POWER OFF 209 DO NOT PWR OFF Copying QCMC to Printer 189 DO NOT PWR OFF Saving QCMC to Printer 189 Documentation list 15 Down Key 38 Download Combo Key 39 Download Mode 163 Download TrueType Font to DBCS Through UTF 8 164 DOWNLOADER ERROR BEYOND 8MB EMC 189 DOWNLOADER ERROR EXT FLASH FULL 189 DOWNLOADER ERROR FLASH NOT ERRASED 189 DOWNLOADER ERROR FLASH W ADDR BAD 190 DOWNLOADER ERROR FLASH WRITE 1 189 DOWNLOADER ERROR FLASH WRITE 2 189 DOWNLOADER ERROR FLASH WRITE 8 190 DOWNLOADER ERROR FLASH WRITE 4 190 DOWNLOADER ERROR MAIN FLASH FULL 190 DOWNLOADER ERROR NO EMC DETECTED 190 Downloading Software Firmware Download Utility 154
303. y the active port reports the fault to the host With this menu item enabled the port will report any fault even when it is not the current active port The options are Disable factory default and Enable Data Term Ready Stands for Data Terminal Ready This configuration is part of hardware flow control and determines when the Data Terminal Ready DTR signal is generated This signal indicates if the printer is ready to receive data e True factory default Continuously asserts the DTR signal e False Never asserts the DTR signal e On Line and BNF buffer not full Asserts the DTR signal when the printer is online and the internal serial buffer is not full e Off Line or BF buffer full Asserts the DTR signal when the printer is offline or the internal serial buffer is full e On Line Asserts the DTR signal when the printer is online Request to Send This configuration is part of hardware flow control and determines when the Request to Send RTS signal is generated This signal indicates whether or not the printer is ready to receive data e On Line and BNF factory default Asserts the RTS signal when the printer is online and the internal serial buffer is not full e Off Line or BF Asserts the RTS signal when the printer is offline or the internal serial buffer is full e On Line Asserts the RTS signal when the printer is online e False Never asserts the RTS signal e True Continuously asserts the RTS signal
304. y default is 8 e Stop Bits Sets the number of stop bits in the serial data word Either 1 or 2 stop bits can be selected The setting must match the corresponding stop bit setting in the PNE The factory default is 1 e Parity The options are Odd Even Mark Sense or None The setting must match the corresponding parity setting in the PNE The factory default is None e Modem This menu enables or disables the modem interface After changing the modem menus save the configuration as the power up configuration and reboot the printer The factory default is Disable NOTE Connect the modem to the selected serial interface for printer management debug or host serial and power on the modem before powering on the printer The printer will search for a modem at power up and display a message on the printer front panel if a modem is detected e Modem NVM This setting defines whether the modem configuration as stored in the modem s NVM should be used or if the printer should send a modem intialization string When enabled the printer will only send an ATZO command to the modem on power up This command resets the modem to configuration 0 When disabled the printer sends a generic modem initialization string on power up The factory default is Enable NOTE This generic initialization string does not work for all modem types If the initilization string does not work the modem must be configured manually the setting must be st
305. yester media meets UL CSA regulatory requirements Genuine Printronix Media Genuine Printronix Media Printronix provides a wide variety of sizes colors and shapes of labels and tags readily available to meet all of your labelling needs The Printronix Expanded Die Library details hundreds of label sizes and configurations which are quickly obtainable through the Printronix custom order system without the typical added costs and delays associated with the creation and tooling of a special die to match your requirements To order supplies see Supplies on page 250 Media Type Genuine Printronix Media Description Typical Applications Media 110 Thermal Transfer Premium coated paper permanent acrylic adhesive Compliance shipping general warehouse address AIAG LOGMARS product ID hardware parts supply Media 120R Thermal Transfer Media 180T Thermal Transfer Premium coated paper removable adhesive 7 0 mil coated paper tagstock Temporary product ID pricing point of sale shelf marking labels which can be cleanly removed Retail hangtag warehouse bin and pouch inserts inventory control work in process general purpose tag Media 210 Direct Thermal Economy paper permanent acrylic adhesive Short life deli grocery shipping work in process Media 220 Direct Thermal Media 270 Direct Thermal Media 280T Direct Thermal Premium paper permanent acrylic adhesive
306. ys see Saving A Configuration on page 145 Once you have saved a configuration repeat the steps in this procedure Modifying A Saved Configuration You can change a saved configuration by rewriting over it For example you can modify Config 1 shown below Suppose you want to keep all the settings but you want to select the parallel Centronics interface instead of the IEEE 1284 interface 1 Load the configuration to be changed for example Config 1 a Press the key to enter the menu configuration MEDIA SETUP is selected b Press the Right key until the following displays CONFIGURATION c Press the key to enter the CONFIGURATION menu d Press the Down key until the following displays Load Config 1 e Press the Left or Right keys to cycle through the options Factory 1 8 f When the desired number displays press the key to select it The following message displays Loading Saved Configuration Then the following message displays when it is loaded Load Config x Move through the menu and change all the desired values In this example press the key then the Right key until EMULATION displays Press the Right key until Select IGL displays 3 Press the key to select each new value An asterisk displays 149 Chapter 4 Printing A Configuration Before saving the modified configuration you must delete the original

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