Home

Quadro Manual I: Installation Guide

1. This Installation Guide neither describes the PBX Auto Attendant Call Relay and Voice Mail features of the Quadro nor does it provide advanced firewall and VPN configuration in formation For these features refer to the Administrator s and Extension User s Guides Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 6 Quadro Manual Installation Guide Step 1 Installing the Quadro explains the connection of cables and devices to the Quadro Step 2 Configuring the Quadro describes the configuration steps necessary to integrate the Quadro into your network environment Step 2 A Using IP Lines explains how to configure IP lines on the Quadro IP PBX and to connect IP phones to become functional in the Quadro s LAN Step 2 B Using ISDN Lines explains how to configure ISDN trunks and to define a default outgoing MSN Step 2 C Using an ADSL or G SHDSL Uplink explains the additional WAN specifications needed if using a Quadro IP PBX with an ADSL Internet Uplink step 3 Registering on Epygi s Technical Support shows you how to access the Epygi Technical Support Center and the Epygi SIP Server Step 4 Making Receiving Calls explains how to enable the Quadro s various telephony features Appendix PC DHCP Settings explains how to configure your PC to access the Quadro Configuration GUI Appendix Changing the Admin Password explains how to change the default ad
2. Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks I Show icon in notification area when connected 3 Highlight Internet Protocol TCP IP under General tab and click Properties The cor responding window will be displayed te ee Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 43 Quadro Manual Installation Guide Appendix PC DHCP Settings cally and Obtain DNS server address automatically selections and press Ad vanced button 5 You will see the entry DHCP Enabled 6 Click OK three times to close all windows iter Probes w TOUI peepee ie be Tiz Deria Alana Coniguister Vou can get pir singe Ay i a i pap ores Pe cmeabelry Piu feba tee rad pina feai kien ate fa Pe aope IP retiree R Geta an iF kier siomai ahi C Us the g F iih E E Dgan DAS parem ackderts aborsie 4 Choose Obtain an IP address automati E Uag he loon ONS ere adhere TCP IP and DHCP under Windows 95 98 ME Click the Start button Choose Settings then Control Panel Double click on the Network icon to open your Network window Select the Con figuration tab Click Add Double click on Protocol Highlight Microsoft under the list of manufacturers Find and double click on TCP IP in the list to the right The Network window will appear wit
3. The IP PBXs Manual I Installation Guide for Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadroi6x 16xi 16a 16xia 16xs 16xis SW Version 3 1 x Quadro Manual Installation Guide Copyright and Trademarks Copyright 2003 2006 Epygi Technologies Ltd All Rights Reserved Quadro is a registered trademark of Epygi Tech nologies Ltd Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation All other trademarks and brand names are the property of their respective proprietors Limited Warranty Epygi Technologies Ltd Epygi warrants to the original end user purchaser every Quadro to be free from physical de fects in material and workmanship under normal use for a period of one 1 year from the date of purchase proof of pur chase required If Epygi receives notice of such defects Epygi will at its discretion either repair or replace products that prove to be defective This warranty shall not apply to defects caused by i failure to follow Epygi s installation operation or maintenance in structions ii external power sources such as a power line telephone line or connected equipment iii products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center iv products that have had their original manufacturer s serial numbers altered defaced or deleted In no event shall Epygi s liability exceed the pri
4. All Quadro IP PBXs using ADSL or G SHDSL as their Internet uplink are con nected accordingly i Internet via ADSL Fig l 15 Installation Quadro4xa used as Internet Access Router e Verify the product package contents are complete Refer to the contents sheet included in the packaging to determine if all the items were shipped in the box e Before you connect the hardware make sure that all devices are powered off Connect telephones to the PHONE ports on the Quadro s rear panel You may connect as many phones as PHONE sockets are available PHONE socket 1 must be con nected to a telephone to enable lifeline support functionality Please Note PHONES 1 3 1 2 in case of Quadro2x will ring simultaneously if a PSTN call comes in PHONE 4 is preconfigured for a fax machine e Connect at least one of Quadro s LINE FXO ports to the telephone service from the PSTN The Quadro2x offers connectivity of one line Quadro4x two lines and the Quadro16x four lines If you use a Quadro4xi connect the Quadro s ISDN port to the digital telephone service or to an ISDN port of a PBX Please Note If your Internet connection is a DSL modem you may need to use a mi cro filter between the FXO LINE port and the phone line Micro filters are typically pro vided by your ISP but are also available at most computer stores If a micro filter is al ready installed simply connect the RJ11 from the existing phone to the Quadro FXO port leaving t
5. Login Customer Login Username Samantha To use this service please login with your Epygi TSS username and password Password rose If you don t have a Epygi TSS login register here Login Here you can find the SIP Service Terms of Conditions Fig I 50 SIP Services Login page Read the SIP Service Terms and Conditions and accept it to proceed The displayed page now welcomes you and allows you to Subscribe a New Extension SIPVoice Public Directory Your Extensions Your Groups Logout Your extensions Samantha Donaldson You don t have any extensions subscribed so far Subscribe new extension You may subscribe a total of 10 extensions View Edit your groups and group membership Fig I 51 SIP Services Welcome page Selecting Subscribe a New Extension leads you to a page where you can enter the user information as shown below The Extension Nr is the eight digit SIP number assigned to your extension The first five are fixed by the SIP Server and cannot be changed and the last three are user defined Notice the check box to enable this extension to be shown in the Epygi Public SIP Directory Please Note If you enable this extension to be shown in the Epygi Public SIP Directory all information related to this extension will be published in the Public SIP Directory which is accessible by anyone from the Internet To maintain privacy do not check this box Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quad
6. You can see the IP address of the Quadro in the Sys tem menu under Status submenu Network Status The IP address will be listed as the WAN IP address Your router also may indicate the IP address assigned to the Quadro e Find out the public Internet address WAN IP address of the router To do so open a browser and go to www whatismyip com The site will return your public Internet IP ad dress Record this IP address e From the Telephony menu of the Quadro Management go to the NAT Traversal Set tings page go to General Settings and set the and enable NAT Traversal for SIP ra dio buttons selection to Force Save the selection Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 46 Quadro Manual Installation Guide Appendix Configuring SIP NAT Traversal Man Syan Dasi Tapira Biani Thit NAT Traversal Settings Fig l 47 NAT Traversal Settings General Setting Go to SIP Parameters page Man Syrom Users letephoey kemot Uptre NAT Traversal Settings Fig l 48 NAT Traversal Settings SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field For Mapped Port enter the router s corresponding port num ber in this case 5060 Save the entries e Go to RTP Parameters page and select Use Manual NAT Traversal Ban Syu Usesn Talapia bisarra A NAT Traversal Settings Fig l 4
7. WAN LEDs verify that the Ethernet connection is established between the end points If these LEDs are not illuminated there is a connection problem between the Quadro and the other device Some modems hubs switches and routers will require the use of crossover cables Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 17 Quadro Manual Installation Guide Step 2 1 Logging in to the Quadro Step 2 Configuring the Quadro Quadro I P PBXs with Ethernet WAN uplink do not require further configuration in two cases e The Quadro is connected behind a basic router which has not conflicts with the STUN protocol e The Quadro is used as the Internet access router and your ISP supports DHCP There are no other router devices be tween the Quadro and the DSL or cable modem and you get the IP address assigned automatically by the ISP Simply power up the modem once the modem is up and running after a few minutes power up the Quadro Verify functionality of both IP and PSTN calls e PSTN telephony Make an outbound PSTN call and arrange to receive an in coming call The incoming PSTN calls will be routed to the Auto Attendant by default and the caller has to enter a valid extension number e g 11 followed by the sign to reach a phone connected to the first PHONE port of the Quadro e IP telephony Dial 899 and you will hear a voice message that confirms you have s
8. not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the device Connect the equipment to an outlet on a different circuit from the receiver Consult a dealer or an experienced Radio TV technician for assistance You are cautioned that any change or modification to the equipment not expressly approved by the manufacturer could void the user s authority to operate this device FCC Statement Part 15 Class A The Epygi Quadro16x has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not in stalled and used in accordance with the instructions may cause harmful interference to radio communications How ever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct
9. page If your ISP assigns a dynamic IP address activate the Dynamic IP Address radio button otherwise activate the Fixed IP Address radio button and enter the IP address you were assigned by your ISP Keep Connection alive checkbox enables keeping the connection alive by sending control packets dedicated for the link state verification Click the Next button to display the WAN Interface Configuration page Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 28 Quadro Manual Installation Guide Step 2 A Using ISDN Lines WAN Interface Configuration If your ISP requires a specific MAC address e g for authentication it can be entered on this page The required MAC address can be entered into the User defined field If a spe cific MAC address is not required leave the default selection This device selected Man Siem Chere lepine bianni Tik LAH tarnii Internet Contiguration Wizard WAN Interface Configuration Fig l 29 WAN Interface Configuration page Use the MTU drop down list to select the maximum packet size on the Ethernet in bytes Click Next to display the DNS Settings page DNS Settings For DNS the selection is set to Dynamically by Provider When using a static IP address fixed values must be entered Mam Syren Users Telephony kernet Upare LAN Services Internet Configuration Wizard ONS Settings Fig 1 30 DNS Settings page The Quadro
10. the LAN otherwise unpredict able network behavior can occur ea Sytem Mae Telepi Birmai pirk LAN Sanices system Configuration Wizard DHCP Settings for the LAN Interface E Fig l 19 DHCP Settings for the LAN Interface page Click on Next to display the Regional Settings page Regional Settings lf Quadro is located outside the United States it is important to properly configure your line connections to the PSTN in your location Man Wetem ler Leese it ry bisai Lii LEM bernia System Configuration Wizard Regional Settings and Preferences Fig I 20 Regional Settings page Proper configuration of Regional Settings is important for the functionality of the voice sub Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro1l6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 21 Quadro Manual Installation Guide Step 2 2 Basic Configuration system The Regional Settings determine the proper telephony parameters on the LINE ISDN and PHONE ports of the Quadro for the specified country Select the country where the Quadro is located If you do not find your country in the list pick the closest in your timezone The Quadro obtains the correct time automatically over the Internet from a time server If you are not located in the US Central Standard Time Zone you will need to change the Timezone to your region Click Next to show the Emergency and PSTN Access Code Settings page Emergency and PSTN Ac
11. the interference by one or more of the aforementioned measures You are cautioned that any change or modification to the equipment not expressly approved by the manufacturer could void the user s authority to operate this device Administrative Council for Terminal Attachments ACTA Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQ T XXXX Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadrol16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x Quadro Manual Installation Guide made out to HX7OT00BHX70100 If requested this number must be provided to the telephone company Any plug or jack that is used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ATCA The Ringer Equivalence Number is an indicator of the maximum number of devices allowed for connection to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirements that the sum of the RENs of all the devices does not exceed five Excessive RENs on a telephone line may result in the de vices not ringing in response to an incoming line The REN for this product is part of the product identifier that has the format US AA
12. will suggest the correct settings If Dynamically by Provider is selected the DNS server settings will be set automatically whenever a connection to the Internet is es tablished Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 29 Quadro Manual Installation Guide Step 2 A Using ISDN Lines lf Fixed Nameserver Address is selected manually enter the IP addresses provided by your ISP for the name server and the alternative name server Clicking Next shows the summary page of the Internet Configuration Wizard Finishing the I nternet Configuration Wizard Man ates fhe Taipi Wd iii LETI LAM Gener a Internet Contiguration Wizard Summary Page Fig I 31 Internet Configuration Wizard Summary page Click the Finish button to complete the Internet Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the Wizard After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Please Note the settings should be confirmed within 20 minutes otherwise the device will revert back to the previous configuration and reboot Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 30 Quadro Manual Installation Guide Step 2 A Using ISDN Lines Step 2 4 Firewall Configura
13. 0 MB uplink module For basic DSL and cable modem service in the US typical values are 300 for Upstream and 1500 for Downstream The Min Data Rate text field is used to specify the amount of bandwidth reserved for data applications The value entered here needs to be smaller that the value specified for Up stream Bandwidth Specify the WAN Interface Protocol by choosing between available WAN interface proto cols PPPoE Point to Point over Ethernet PPTP Point to Point Tunneling Protocol and Ethernet Use Ethernet for DHCP or static IP For Ethernet clicking Next will display the WAN IP Configuration page If PPPoE is the selected WAN Interface Protocol the next page will be Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 26 Quadro Manual Installation Guide Step 2 A Using ISDN Lines PPP PPTP Configuration For PPTP WAN Interface Protocol PPP PPTP Configuration page will follow the WAN IP Configuration WAN IP Configuration Your Internet Service Provider ISP should provide this information e Assign automatically via DHCP The parameters are set automatically by the ISP This is common with cable modem and DSL service e Assign Manually requires the administrator to enter the external IP Address the cor responding Subnet Mask and the IP address of the Standard Gateway This is common when you have a static IP address with your ISP Mom System Uses
14. 9 NAT Traversal Settings RTP Parameters e Enter the WAN IP address of the router into the Mapped Host text field Set the Mapped RTP RTCP Port Range for FXS lines and the Mapped RTP RTCP Port Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 47 Quadro Manual Installation Guide Appendix Configuring SIP NAT Traversal Range for IP lines according to the values specified on the router in this case to 6000 Min and 6049 Max and 6050 Min and 6065 Max respectively Click the Save button to save the contents The Quadro will activate the settings and register the extensions on the Epygi SIP Server after a few minutes You can verify the settings from the main Quadro Management menu under Status in the SIP Registration Status section Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 48 Quadro Manual Installation Guide Appendix Configuring the Epygi SIP Server Appendix Registering on Epygi s SIP Server You may login directly to Epygi s SIP Server if you have registered your Quadro at Epygi s Technical Support Center If you have not registered with Epygi Technical Support you cannot login to the Epygi SIP Server Using the same login name and password you used for Epygi Support login to the Epygi SIP Server at www epygi com under SIP Login here SIPVoice Public Directory Yiew a Group
15. AEQ TXXX made out to HX7OTOOBHX70100 The digits represented by are the REN without a decimal point in this case 00B is a REN of 0 0B If the Quadro causes harm to the telephone network the telephone company will notify you in advance that a temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the cus tomer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is nec esSary The telephone company may make changes in its facilities equipment operations or procedures that could affect the op eration of the equipment If this happens the telephone company will provide advance notice for you to make the neces sary modifications to maintain uninterrupted service Connection to a party line service is subject to state tariffs Contact the state public utility commission public service com mission or the corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of the Quadro does not disable your alarm equipment If you have any questions about what will disable alarm equipment consult your telephone company or a qualified installer Electrical Safety Advisory To reduce the risk of damaging power surges we recommend you install an AC surge arrestor in the AC outlet from which the Quadro is powered Industry Canada Statem
16. Manual Installation Guide Hardware Overview LED indication during a firmware update A firmware update is indicated by the red Fault and yellow Info LEDs Both will blink si multaneously for about two minutes while the firmware is being updated The Quadro will then reboot automatically showing the boot LED sequence LED indication during a boot sequence A boot sequence is indicated as follows The red Fault LED will glow for a few seconds then the yellow Info LED will glow for another 4 or 5 minutes while the green Busy LED is blinking Once the Info LED is off the boot sequence has been completed successfully LED indication during uploading an emergency firmware The red Fault LED and the yellow Busy LEDs will stop blinking alternately and start blink ing in parallel This shows that Quadro has accepted the emergency firmware and is load ing it After a few seconds Quadro will boot indicated as follows The red Fault LED will glow for a few seconds then the yellow Info LED will glow for another few seconds while the green Busy LED is jittering When the yellow Info LED extinguishes the boot se quence has been completed successfully Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 12 Quadro Manual Installation Guide Step 1 Installing the Quadro Step 1 Installing the Quadro Networking Overview To establish a connection between the Internet and your loc
17. Quadro used as Internet Access Router with a router connected to the LAN port Please Note If there are services configured behind the existing router such as Web or gaming servers these services also must be configured through the Quadro firewall for proper operation Refer to the Administrator s Guide for more information Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 15 Quadro Manual Installation Guide Step 1 Installing the Quadro Connecting the Hardware e Quadro4x behind a router Quadro2x and Quadro16x are connected accordingly WAN port Modem Admin PC Fig l 12 Installation Quadro4x behind a router e Quadro4x used as Internet access router Quadro2x and Quadro16x are connected accordingly Admin PC Fig l 13 Installation Quadro4x used as an Internet Access Router e Quadro4xi used as Internet access router All Quadro ISDN IP PBXs are connected accordingly They also may be con nected with its Ethernet WAN port to a router see above and additionally the ISDN ports of all Quadro devices may be joined to a PBX with ISDN interfaces Fig l 14 Installation Quadro4xi used as an Internet Access Router Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadrol16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 16 Quadro Manual Installation Guide Step 1 Installing the Quadro e Quadro4xa used as Internet access router
18. Telephony bternet Upare LAN Services internet Configuration Wizard WAN IP Configuration f p p p Sewer Fig l 27 WAN IP Configuration page Click the Next button to display the WAN Interface Configuration page Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 27 Quadro Manual Installation Guide Step 2 A Using ISDN Lines PPP PPTP Configuration Enter the IP address of the PPTP server into the PPTP Server text field Choose the encryption for the traffic over the PPTP interface from the Encryption drop down list Authentication Settings require the Username and the Password used for the authentica tion on the ISP server Dial Behavior radio buttons e Dial Manually if this radio button is activated a button will be displayed in the main management window that serves to switch the Internet connection on off When ac cessing the Internet every station of the connected LAN has to connect to Quadro first e Always connected Quadro stays in the always connected mode This will allow re maining always online in the network The IP Address Assignment field is used to specify the external IP address given to the Quadro Usually it is a dynamic address but in some cases you may be given a static IP address Man Daten Users Telepheny bated meet Lipid LAN Senator internet Configuration Wizard PPP PPTP Settings Fig l 28 PPP PPTP Configuration
19. Usas Telephony koinot Up IP Line Settings IP Line 1 Fig l 34 IP Line Settings page Select the SIP Phone radio button Select the SIP IP phone model from the Phone Model drop down list Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 32 Quadro Manual Installation Guide Step 2 A Using ISDN Lines Insert the SIP Phone s MAC address in the corresponding fields The MAC address of an IP phone is usually printed on the back of the phone s base unit In the Line Appearances text box enter the number for simultaneous calls supported by the SIP IP phone which is the sum of the number of active and held calls For example if this field is set to 1 only one active call is possible to have on the phone and making or ac cepting a second call while the other is on hold will not be allowed Note that this number depends on the phone brand and model and cannot exceed the number of simultaneous calls supported by the phone To simplify the configuration procedure Quadro generates unique identification parameters see Username and Password You may use either these values or specify new ones Press Save to apply the settings for the IP line Reset the SIP phone After restart the appropriate configuration will be automatically downloaded from the Quadro to the SIP Phone Please Note If you have decided to make the IP phone configuration manually it is rec
20. a csvcete teeta tscete dete detudodeds tet teeeteteudsecetetete sets teds utededetet KENVER Eeke 13 LAN WAN Connection Options cccccece ccc cece eeeeeeeeesseeeeeeeesenneeeesganees 14 CONNeCUAO the HalQWalG rererere 16 Step 2 Configuring TNE Quadro cece cece cece esse ee eeeeeeeeeeeeeeeeeeeennees 18 Step 2 1 LOGGING IN tO QUAI 1 0 cic cece cece eee ee eeeee S 19 Step 2 2 System Configuration Wizard s ssssssssrrsssrrrrsrrrrsrrrrerrrresrrne 20 System Config ratiON ss tucyeeec cect cei secs nook eset onucen ienien E E deur ner aeecse ees EEEN ienei 20 DHCP Settings for the LAN Interface ccccccccece cece sees eee eeeeeeeeeeeeeesesaeneeeeeeeaas 21 Regional SettingS s esrrsrerrrssrrrerrrsrrrrrrrrrerrrrerrrrrrrrerrrrrnrrerrrnrrrrrrnrrerrresrrne 21 Emergency and PSTN Access Code Settings cccccecccceeeeeeeeeeeeeeeeeeesseeeeeeeeseaas 22 Finishing the System Configuration Wizard ss sssressrreeerrrsrrerrrrrsrrreerrrrerrrseree 23 Step 2 3 Internet Configuration Wizard sssssssrrsesrrersrrrrsrrrrerrrresrrne 25 Uplink Configuration s s sssrresrrrrerrrnsrrrerrrsrrrrrrrrrerrrnrrrrrrrrrerrrenrrrerrrerrrrerrrrnt 26 WAN IP Configuration ssssssssrsssrrrerrrrerrrerrrrrrrrnsrrrrrrrrrrrrrsrrrrrrresrrrrrrrrerrresrrn 27 PPP PPTP Configuration sssssssssrreerrrrsrrrnerrrrerrrnrrrrrrrrrerrresrrrrrrrnsrrrrrnrrsrrresrrre 28 WAN Interface Configuration ss sssr
21. a the user s regular telephone line that is not connected to the Quadro User further acknowledges that any in terruption in the supply or delivery of electricity or network availability is beyond Epygi s control and Epygi shall have no responsibility for losses arising from such interruption Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x Quadro Manual Installation Guide Table of Contents Manual l Installation Guide About This Installation Guide cece cece cece ceee eee e eee eeeeeeeneneeeeeeeeas 6 PeQUIRCINONUS arrisera n aa a A e aaaea 7 Hardware OvervieW ss ssssrsrsrrrrsrrrerrrrsrrrrrrsrerrrrerrrrrrrrsrrrrrrrrenr 8 The Rear Panels of QUadro2x 4x and 16X 2 cece cece cece cece eee eeeeeeeeeeeeuueeenanes 8 The Rear Panels of Quadro2xi 4Xi ANd LOX cece ccc eee eee eee eeeeeeenneeenaues 9 The Rear Panels of Quadro4xa ANd 1OXA cece cc ecee cece eect eee eeeeeeeeeeeenneeees 9 The Rear Panels of Quadro4xia ANd 1LOXIA cece eee e ee eee eee ee eeeeeeeenenenes 10 The Rear Panels of Quadro4xs ANd 16XS ssssrsssrrrrsrrrresrrrrsrrrrerrrresne 10 The Rear Panels of Quadro4xis and LOXIS 20 ce cee eee eect ence eee ee eeeeeeeeneeenes 10 Quadro s Front Panel LEDS icici aes adiledndadasedacedavedinnviesebecedacedecsdecslicidoss 11 Step 1 Installing the Quadro 2 eee cee ee cece eens eee ee eee e ee eeeneeeees 13 PS IYO TS tsa ace teet
22. adrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 33 Quadro Manual Installation Guide Step 2 A Using ISDN Lines Supported SIP Phones Below is the list of SIP phones that can be automatically configured to work with Quadro2x 4x 16x e Snom 190 Application version 3 60s e Snom 200 e Snom 220 e Snom 320 Application version 4 2 Application version 3 56m Application version 3 56m e Snom 360 Application version 4 1 e Polycom Soundpoint IP 300SIP Application version 1 3 1 e Cisco IP Phone 7960 Image version 7 4 POS3 07 4 00 e Swissvoice IP 10S Application version IP10 SP v1 0 0 Build 16 e P Dialog SIP Tone II ST201 Firmware Version SipTone 1 2 0 rc Z_21 e Aastra 480i Application version 1 3 0 1080 e Sipura SPA 841 IP Software version 3 1 4 a Step 2 B Using ISDN Lines The basic configuration procedure for Quadro IP PBXs that use ISDN lines is exactly the same as described in Step 2 As some ISDN providers require an outgoing MSN to be defined go to the Telephony menu and open the ISDN Settings page ae Kyu a Tebgdeury Basin pada LAH Tarir ra ISDN Trunk Settings OE tha Fig I 35 ISDN Trunk Settings page Before starting the ISDN Trunk configuration please turn to your ISDN provider administra tor to get the instructions which settings are necessary to be configured For each of the trunks in the ISDN Trunks table following configuration should be p
23. al Installation Guide Step 2 A Using ISDN Lines Mes Sytem Une 6 iiephcey baler ret Liar LAN Services ISDN Wizard MSH Settings Fig l 38 ISDN Wizard Page 2 If you left DDI Service disabled this page will offer you the select to use MSN services or not If you have one ISDN number assigned to the corresponding ISDN trunk select the No other devices are connected to ISDN bus radio button and define the destination where to route the incoming calls If you have more than one ISDN numbers provided by the Central Office select the Other devices are connected to ISDN bus radio button and press MSN Service link to configure MST table Select Use Default outgoing MSN checkbox and define the Default Outgoing MSN value if you wish to send the custom caller information when placing calls over the ISDN trunk Clicking Next will move to the page where L2 amp L3 Settings might be configured Attention If It is strongly recommended to consult with your ISDN provider before chang ing any of the settings on this page Bee frie fees 3 hip ISDH Wizard Fig l 39 ISDN Wizard Page 3 Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 36 Quadro Manual Installation Guide Step 3 Registering on Epygi s Technical Support Step 2 C Using an ADSL or G SHDSL Uplink If a Quadro IP PBX with ADSL or G SHDSL uplink is used the basic configuration of the WAN int
24. al area network LAN an ac cess router is needed The Quadro IP PBX serves among other functions as an access router and will perform the task of connecting your LAN or a group of one or more PCs to the wide area network WAN or the Internet The Quadro will process and regulate the data traffic between these two networks All Quadro IP PBXs have one LAN port that can connect to Ethernet hubs and switches on the LAN allowing additional devices to be con nected to the network The Quadro is a device with two sides one side connects to your LAN and the other side connects to the Internet or the WAN Quadro s firewall and Network Address Translation NAT functionality protects your LAN from being seen from the Internet side making the LAN private and secure The Ethernet WAN port transmits up to 10 Mbps and the LAN port transmits at 10 Mbps or 100 Mbps The ADSL and G SHDSL WAN port will adjust to the transmission rates that are available Every device within an IP network requires a unique IP address to identify itself Since the Quadro connects to both the LAN and the WAN it has to be part of both networks and must have two IP addresses one for the WAN side and one for the LAN side The Quadro s integrated firewall NAT functionality will hide the LAN IP address from the WAN Internet side There are two ways of assigning an IP address statically or dynamically A Static IP address is a fixed manually assigned IP address t
25. ce paid for the product from direct indirect special incidental or conse quential damages resulting from the use of the product its accompanying software or its documentation Epygi offers no refunds for its products Epygi makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its qual ity performance merchantability or fitness for any particular purpose Return Policy If the product proves to be defective during this warranty period call Epygi Customer Support at 972 692 1166 to obtain a Return Material Authorization RMA Number Registered users also may access Epygi s Technical Support www epygi com Support to send their RMA request Please have your proof of purchase on hand when contacting us When returning a product mark the Return Authorization Number clearly on the outside of the package and include your original proof of purchase Return requests cannot be processed without proof of purchase Customers are responsible for shipping and handling charges when shipping to Epygi Epygi or its service center will use commercially reasonable efforts to ship a replacement product within ten 10 working days after receipt of the returned product Actual delivery times may vary depending on customer location Epygi reserves the right to revise or update its products pricing soft
26. cess Code Settings ia Sein Usens Delepilennrye k ti Uplink LAN Senices E E pyg F as System Configuration Wizard Emergency Codes and PSTN Access Code Settings fart 116 108 Fig l 21 Emergency and PSTN Access Code Settings page You may enter your local specific emergency codes into the appropriate field i e in the US this is the well known 911 whereas in Germany 112 110 would be the correct numbers In case of an emergency you can then pick up any FXS phone and dial your configured emergency code without any prefixes for PSTN calls see Step 4 Making Receiving Calls The PSTN Access Code is the prefix number you choose to dial to tell the Quadro to make this call over PSTN see Step 4 Making Receiving Calls Users in the US will usually choose 9 here European users usually would want to enter zero 0 If you do not enter anything into this field the currently configured PSTN Access Code will stay unchanged Click Next to show the summary page Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 22 Quadro Manual Installation Guide Step 2 2 Basic Configuration Finishing the System Configuration Wizard Man feiem ieee Teipin Bem ee LEH feracee System Configuration Wizard Summary Page Fig l 22 System Configuration Wizard finishing page Click the Finish button to complete the System Configuration Wizard The Quadro will then stop in
27. cted error e Symmetric NAT e Symmetric Firewall e Blocked UDP If you get one of the above mentioned Detected Connection Types either connect the Quadro in front of the router or configure NAT traversal manually as explained in Appendix Configuring NAT Traversal lf you are unable to resolve your problems please send us a technical support request on the Support section of http www epygi com Please prepare a system log file and at tach it to your request To download the system logs open the System Diagnostics page System menu item Diagnostics and click Download System Logs Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro1l6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 54 TEE A repegetee i i E i al wi wM o ml fe te G fi Mat ima at l poi o D epygi Epygi Technologies Ltd Copyright 2003 2006 Epygi Technologies Ltd All rights reserved QI G QUADRO 00 20
28. e this issue either STUN must be enabled on the Quadro or SIP NAT traversal must be set up in the router and in the Quadro to route the in coming calls properly Please Note NAT traversal only works with Internet connections that have static IP ad dresses Verify from your provider that this is the case for your Internet connection Some ISPs provide dynamic IP addresses that may change from time to time and are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the Quadro and the Internet the same port forwarding setup must be configured on each router NAT Traversal Setup e Install the Quadro behind the router If the Quadro is configured with its factory default settings it is already configured for DHCP and will obtain an IP address automatically from the router e Connect a PC to the Quadro LAN port and power it up e Verify the Quadro can connect to the Internet by opening a browser window and brows ing to a familiar WEB site If the Quadro cannot reach the Internet verify the LAN WAN LEDs and the cabling Verify the Quadro is set up for DHCP on the WAN and that the router has the DHCP server enabled for the devices behind it e Find the address of the router and log into the router Refer to the router s user manual on how to open the router configuration e Set up port forwarding on the router to forward UDP ports 5060 6000 6099 to the IP address assigned to the Quadro
29. ec oom ki z ity Seatle Country State Wathngion o H Zip Postal Code EES Prone 1 nnn Phone 2 LDO O Fax Information Requested f lew 5 oftware Version Fo New Product E New Security Issue E Maintenance Announcement cancer Fig l 43 Online Registration page Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x Step 3 Registering on Epygi s Technical Support 40 Quadro Manual Installation Guide Step 4 Making Receiving Calls Step 4 Making Receiving Calls Please Note The Quadro default settings are sufficient to make SIP phone calls It is not necessary to make any changes unless the user wants to create new SIP exten sions on the Epygi SIP Server create a private directory for several Quadro units or use alternate VoIP services Refer to the Administrator s Guide for more information on these configurations e To make a call to the PSTN lift the handset and dial 9 and the local phone number You may accelerate the dialing process by adding the after the last digit e g 9 972 661 1335 You are making a local call through the PSTN It is assumed an FXO phone line is connected to the Quadro Please Note In case you had changed the default value of the PSTN Access Code in the System Configuration Wizard to something other than 9 you will need to dial your chosen digit instead e To make a VoIP call to a use
30. ent This product meets the applicable Industry Canada technical specifications Safety Information Before using the Quadro please review and ensure the following safety instructions are adhered to To prevent fire or shock hazard do not expose your Quadro to rain or moisture To avoid electrical shock do not open the Quadro Refer servicing to qualified personnel only Never install wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specified for wet locations Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the net work interface Use caution when installing or modifying cable or telephone lines Avoid using your Quadro during an electrical storm Do not use your Quadro or telephone to report a gas leak in the vicinity of the leak An electrical outlet should be as close as possible to the unit and easily accessible Emergency Services The Quadro SIP Service is intended to function as a secondary telephone service This services is made available through the Internet and therefore are dependent upon a constant source of electricity and network availability If a power outage occurs the Quadro SIP Service automatically will be disabled User understands in the event of a power or net work outage the Quadro SIP Service will not support 911 emergency services and further such services only will be available vi
31. er formed Edit trunk settings by selecting the appropriate trunk from the list and pressing Edit functional button from the ISDN Trunk Settings page toolbar Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 34 Quadro Manual Installation Guide Step 2 A Using ISDN Lines Mae fie Lee lrinirerg Wiilisn pedi Trunk 0 Edit Entry Fig I 36 ISDN Trunk Edit page The Coding Type LoopBackMode and Passive Mode settings in the Trunk Edit En try page should be set according to your ISDN provider requirements Run the ISDN Wizard for each ISDN trunk to make sure that all settings are proper To ac cess ISDN Wizard select the appropriate trunk from the list and press Settings functional button from the ISDN Trunk Settings page toolbar DDI Device Dialing Inward service and TEI mode can be selected from the first page of the ISDN Wizard be Suen m Tay bal ey rt E eatin ISON Wizard DDI Gevice Dialing Inward Fig I 37 ISDN Wizard Page 1 Leave DDI Service disabled if you wish to use MSN services i e if you have more than one ISDN number provided by the Central Office Configure TEI mode according to ISDN provider requirements Clicking Next will refer to the ISDN Wizard page where MSN Settings can be configured Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 35 Quadro Manu
32. erface slightly differs from the procedure in Step 2 pages Uplink Configuration PPP PPTP Configuration and WAN Interface Configuration have additional ADSL or G SHDSL uplink interface specific components Uplink Configuration Page This page offers additionally the PPPoA 1483R or 1483B WAN Interface Protocols to be selected ee Syre ies Tephi Bansa ira LAM Saraan internet Configuration Wizard Wp link Configuration Fig l 40 Internet Configuration Wizard Uplink Configuration page for Quadro IP PBXs with ADSL Uplink Enter the values requested by your ADSL or G SHDSL provider for the WAN Interface Bandwidth PPP PPTP Configuration Enter the IP address of the PPTP server into the PPTP Server text field Choose the encryption for the traffic over the PPTP interface from the Encryption drop down list Authentication Settings require the Username and the Password used for the authentica tion on the ISP server Dial Behavior radio buttons e Dial Manually if this radio button is activated a button will be displayed in the main management window that serves to switch the Internet connection on off When ac cessing the Internet every station of the connected LAN has to connect to Quadro first e Always connected Quadro stays in the always connected mode This will allow re maining always online in the network The IP Address Assignment field is used to specify the external IP address given to the Quadro Usually
33. ernet Access Router Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro1l6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 14 Quadro Manual Installation Guide Step 1 Installing the Quadro Please Note The Admin PC is connected to the Quadro LAN port to access the Web Management of the Quadro After the initial configuration has been completed this PC can then be moved to the LAN and connect to the Quadro over a switch see following picture You also may reach the Quadro for its first configuration from an Admin PC within the LAN but this may cause collisions in case of non fitting IP addresses and competing DHCP servers ISDN PSTN Internet WAN port DSL WAN port Ethernet ISDN _ LINE Modem port ports Admin PC Fig l 10 Configuration Quadro used as Internet Access Router with a switch connected to the LAN port If the user already operates a router connected to the cable or DSL modem and has de vices behind the router the router is disconnected from the modem and the Quadro is in serted between the modem and the router see picture below The Quadro serves as an Internet access router and DHCP server The Quadro will be configured to connect directly to the Internet through a cable or DSL modem The router then is connected to the Quadro LAN port ISDN PSTN Internet WAN port DSL WAN port Ethernet NTBA LINE ports ISDN port az m PHONES ports Fig l 11 Configuration
34. es a specific MAC address for the WAN Additionally for Point to Point Protocol over Ethernet PPPoE WAN interface you need to get the following information from your internet provider e PPP Configuration does your ISP use a dynamic or fixed WAN IP address If the WAN IP address is dynamic no more information is needed If the WAN IP address is fixed you will have to enter it e Authentication does your ISP require authentication If authentication is required information about the corresponding method PAP CHAP or MSCHAP is needed in cluding the username and password of the PPPoE account This information will be needed to be inserted in the Internet Configuration Wizard Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 25 Quadro Manual Installation Guide Step 2 A Using ISDN Lines Uplink Configuration Select the desired WAN Interface Protocol and enter the WAN Interface Bandwidth to as sure the quality of IP calls ian fete ihia Tahran kanei Thimi LAM Serene Internet Configuration Wizard Unlink Confiquration Fig l 26 Uplink Configuration If the available bandwidth is used to the point where the quality of an additional IP call would suffer then new IP calls are rejected The bandwidth provided by your ISP must be specified for both Upstream and Down stream fields The default entry in both fields is 10000 the maximum bandwidth of the 1
35. et WAN port e Quadro4xa supports 2 phone lines FXO 4 phone extensions FXS and 1 ADSL WAN port e Quadro4xia supports 1 phone line ISDN 4 phone extensions FXS and 1 ADSL WAN port e Quadro4xs supports 2 phone lines FXO 4 phone extensions FXS and 1 G SHDSL WAN port e Quadro4xis supports 1 phone line ISDN 4 phone extensions FXS and 1 G SHDSL WAN port e Quadro16x supports 4 phone lines FXO 16 phone extensions FXS and 1 Ethernet WAN port e Quadro16xi supports 3 phone lines ISDN 16 phone extensions FXS and 1 Ethernet WAN port e Quadro16xa supports 4 phone lines FXO 16 phone extensions FXS and 1 ADSL WAN port e Quadro16xia supports 3 phone line ISDN 16 phone extensions FXS and 1 ADSL WAN port e Quadro16xs supports 4 phone lines FXO 16 phone extensions FXS and 1 G SHDSL WAN port e Quadro16xis supports three phone line ISDN 16 phone extensions FXS and 1 G SHDSL WAN port The installation procedure for all Quadro IP PBXs is the same Throughout this Installation Guide the standard edition of Quadro4x with two FXO ports is shown as the reference sys tem This Installation Guide gives step by step instructions to provision the Quadro and config ure the phone extensions with the Epygi SIP Server After successfully configuring the Quadro a user will be able to make SIP phone calls to remote Quadro devices make local calls to the PSTN and access the Internet from devices connected to the LAN
36. h the TCP IP protocol now listed Highlight TCP IP and click on Properties Select Getting IP address automatically to enable the DHCP functionality Click OK Windows will ask you to restart the PC Click Yes The TCP IP installation is now complete and the DHCP functionality is enabled Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 44 Quadro Manual Installation Guide Appendix Changing the Admin Password Appendix Changing the Admin Password For security reasons it is recommended that you change the default admin password The username of the administrator admin cannot be changed To change the administrator password go to the System menu User Rights Manage ment Lin Gale lene Talaphomy Wasted Aik LAH Sarie User Rig hts Management Wass ene Varme Le Um hya Ue Fig l 45 User Right Management page Choose admin from the list and press the Change Password functional button from the User Right Management page toolbar The Change Password page will be displayed Mae Dem Urama Tapia Bienen ipini LAH Gannas Change Password Account Name admin Fig l 46 Change Password page Enter the Old Password 19 and the New Password in both the New Password and Confirm New Password fields Please note that only numeric digits may be entered here Leave Store password in persistent area Factory reset save disabled Write down the pas
37. hat remains valid until changed If you plan to use the Quadro as your Internet access router contact your Internet Service Provider ISP to find out if a static IP address is assigned to your account If so you will need this static IP address when configuring the Quadro device A dynamic IP address is a temporary address that is automatically assigned by your ISP and will change periodically If your ISP offers a dynamic IP address the Quadro will act as a DHCP client and will receive a new IP address from the ISP s DHCP server or PPPoE feature Please Note A DHCP client is a piece of software that requests an IP address from a DHCP server A DHCP server assigns on request a unique IP address to a device The Quadro like many routers acts as a DHCP client on its WAN interface and as a DHCP server on its LAN interface The Quadro must be visible to the Internet to be able to receive and send VoIP calls When the Quadro is placed in a private network typically behind existing routers it will by default attempt to pass through the NAT of this router with its STUN Simple Traversal of UDP over NAT feature STUN will work without user configuration with the majority of the basic routers In some scenarios port forwarding on the router is required to make the Quadro accessible to other Quadro devices and the Epygi SIP Server on the Internet Another con figuration option is to use the Quadro as the Internet access router connected directly t
38. he Web Management of the Quadro on the new IP address you ve assigned to the Quadro Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 24 Quadro Manual Installation Guide Step 2 A Using ISDN Lines Step 2 3 Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu item on the System menu The Internet Configuration Wizard is a tool for the administrator to config ure the WAN settings and to adjust Quadro s connectivity in the global network It must be run if Quadro is desired to be connected to the Internet The page Getting Started will be displayed Internet Contiguration Wizard Getting Started Fig I 25 Internet Configuration Wizard This first page of the Internet Configuration Wizard is for informational purposes only and lists the items to be configured Click on the Next button for the Uplink Configuration page Before configuring the WAN port to the Internet you need to get the following information from your internet provider e Bandwidth how much is available upstream and downstream e WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the following data is needed the WAN IP address the sub net mask the IP address of the standard gateway and the IP address of the Domain Name Server DNS e MAC address needed when the ISP requir
39. he micro filter connection as is e Connect the Ethernet port on your PC via a straight CAT 5 cable with an RJ45 connec tor to the LAN socket of the Quadro If a hub or switch is connected between the Quadro and your PC use a crossover cable from the LAN interface of the Quadro to the hub switch e Connect the WAN port of the Quadro to the Internet service via a cable or DSL modem e Power up the DSL or Cable modem first e Connect the power adapter to the POWER port on the Quadro s rear panel and plug the power adapter into a power outlet Only use the original power adapter and plug it into a power strip with surge protection or to a UPS if available The red LED Fault will glow for several seconds followed by the yellow LED Info which will glow for several minutes When Info turns off the Quadro is operational e Power up any hub or switch followed by any PC and other devices on the LAN side Please Note The PC must be configured for DHCP to receive an IP address directly from the Quadro Refer to Appendix PC DHCP Settings for instructions on setting up a PC for DHCP operation e Check the LEDs The green Busy LED must glow continuously The green LAN and WAN LEDs will blink when cables are connected to these ports and all devices are powered up If the green LAN and WAN LEDs do not blink verify cabling and ensure that all devices are powered up Please Note CAT 5 cables can be faulty without any visual indication The LAN and
40. it is a dynamic address but in some cases you may be given a static IP address Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 37 Quadro Manual Installation Guide Step 3 Registering on Epygi s Technical Support Mian Silem Uber THephuary hanal pink LAH Sancti Internet Configuration Wizard PPP PPTP Settings Pu hpi iP cappoard nerde Fig l 41 PPP PPTP Configuration page If your ISP assigns a dynamic IP address activate the Dynamic IP Address radio button otherwise activate the Fixed IP Address radio button and enter the IP address you were assigned by your ISP PPPoA specific selection is used to choose between manual or default ADSL or G SHDSL connection parameters For Default selection the preconfigured parameter set can be se lected from the list For Manual selection VPI VCI and Encapsulation parameters should be specified manually Please turn to the ISP administrator to get the corresponding set tings Keep Connection alive checkbox enables keeping the connection alive by sending control packets dedicated for the link state verification Click the Next button to display the WAN Interface Configuration page Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 38 Quadro Manual Installation Guide Step 3 Registering on Epygi s Technical Support WAN Interface Config
41. ix describes how to configure Windows PCs for DHCP The PC used to access the Quadro must meet the following conditions e TCP IP network protocol has to be installed e DHCP has to be activated in order to request the IP address automatically Please Note If your PC is already configured for DHCP and connected directly to the Quadro then simply power it on and verify the LAN LED is lit If LED is off check the cable connections Follow the instructions below to install TCP IP and enable DHCP functionality TCP IP and DHCP under Windows 2000 Windows XP Windows 2000 and Windows XP PCs with Ethernet cards or adapters normally are config ured with a TCP IP network connection by default Nothing in addition is required To en able the DHCPs functionality you may have to modify the properties of TCP IP Ble Edt Yew Figvorites ook Ady E G gt hay ae aN z 1 Click the Start button Choose Settings then Control Panel 2 Double click on the Network Connection icon to open the corresponding window Select Lo cal Area Connection with the right mouse button and select Properties 21x General Authentication Advanced Connect using E9 Intel 8255x based PCI Ethernet Adapter 10 100 This connection uses the following items IS Client for Microsoft Networks v amp File and Printer Sharing for Microsoft Networks M JH QoS Packet Scheduler a Install Uninstall Properties M Description
42. ministra tor password Appendix Configuring NAT Traversal explains configuration of the Quadro if it is placed behind a NAT enabled router Appendix Registering on Epygi s SIP Server explains how to register on Epygi s powerful SIP server Appendix Checking the Connections gives hints on solving common problems Requirements e One 120 240 VAC power outlet in close proximity to the Quadro e One RJ45 Ethernet 10 100 broadband Internet connection an ADSL Internet connec tion or a G SHDSL Internet connection e At least one RJ11 telephone connection is recommended to connect the Quadro to the PSTN network all Quadro IP PBXs with FXO ports For ISDN Quadros an RJ45 CAT 5 cable is needed to connect Quadro to ISDN e Atleast one off the shelf analog phone with an RJ11 telephone cable e One CAT 5 Ethernet cable with an RJ45 connector to connect to the Quadro LAN port e One PC with a 10 100 Mbps Ethernet card or adapter installed e TCP IP network protocol installed on each PC e For optimal results Internet Explorer 5 5 or higher or Netscape Navigator 4 7 or higher are recommended Requirements Please Note All Quadro IP PBXs are shipped with one RJ11 cable and one straight RJ45 CAT 5 cable If the LAN connector of the Quadro connects to a hub or switch a crossover cable may be required Other cables are added according to the different connectivity requirements of the Quadro IP PBX types Quadro2x 2xi Quadro4x 4
43. n NAT Check External visibible address 212 126 210 179 Detected NAT type Restricted cone Performing MTU Discovery preparing system Sending UDP Datagram of size 1500 got answer clean up Largest usable MTU size is 1500 Bytes Test successful Depending on where the test is failing the diagnostic can give some advice on how to solve the problem See the example below of a failed test Basic Tests Checking for physical link no WAN link Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 53 Quadro Manual Installation Guide Appendix Checking the Connections Please check the physical connection of the WAN interface Cable not plugged or broken Test failed lf diagnostics are successful but you are still unable to place a call to 899 then check the SIP registration status Open the SIP Registration Status page using the Quadro management System menu item Status Besides the SIP registration information for the auto attendant and each connected extension the Detected Connection Type is shown If Quadro is placed behind a NAT router and the STUN is enabled the detected connection type and the IP address of this router s WAN port are displayed Quadro Status SIP Registration Status Fig I 59 SIP Registration Status page Quadro cannot work behind your router if Detected Connection Type is one of the follow ing e Unknown connection unexpe
44. n Guide Go to SIP Settings page to enter the SIP Registration Settings you received from the Epygi SIP server Man System Users Thapa Ged inet iir LAN Seraces Extensions Management Edit Entry SIF Registration Settings 11 Fig I 56 Extensions Management Edit Entry SIP Settings page Enter the SIP registration number displayed in the column Ext into the text field Reg istration User Name In the Password field enter the password you specified when registering at the SIP server and confirm it in the field below In Registration SIP Server the selected SIP server address must be entered If you use the Epygi SIP server you may leave the default entry sip epygi com Most SIP server providers including Epygi use port 5060 as the Registration SIP Port You may leave the default entry as is Select Registration on SIP Server if you want to establish and receive IP calls Click the Save button to activate the settings Other settings of the extension might be also modified from Extensions Management Edit Entry page refer to the Administrator s Guide Your settings will be verified then after a few seconds the Extensions Management page is updated with the changes as shown in the below example Man Sytem leer Telephony itap ist polar LEH Serice Extensions Management Fig I 57 Extensions Management page If you go back to Epygi s SIP Server you will find the value reg for this number in the colum
45. n Stat Reg This will indicate that the Quadro has successfully registered the new number If this does not happen after a few minutes again verify the SIP Number and passwords Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x Appendix Configuring the Epygi SIP Server 52 Quadro Manual Installation Guide Appendix Checking the Connections Appendix Checking the Connections If the system doesn t seem to be working properly even when all the cables are connected properly it may be helpful to Start Network Diagnostics The WAN link IP configuration gateway DNS server and STUN NAT will all be checked To start diagnostics open the System s menu item Diagnostics and click Start Network Diagnostics Kan Swen Uses Teepieny lifer nel Uplink LAM Saver ea System Diagnostics _Slariaetecing WAN Prowest Repootins Denice L Steel Mortar Deagnoshrs Bhar Dra Ciagnoeties Star ATH Capture Dieminad system logs Fig I 58 System Diagnostics Network Diagnostics page If the test passes the output of the system may look as follows Basic Tests Checking for physical link WAN link ok Checking IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reached Primary nameserver reached Secondary nameserver not configured www epygi com reached STUN Network Address Translatio
46. o the WAN eliminating the traverse to the local NAT firewall Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 13 Quadro Manual Installation Guide Step 1 Installing the Quadro LAN WAN Connection Options e A Quadro IP PBX with an Ethernet WAN port behind a router which is connected to a cable or xDSL modem PSTN Internet ISDN IP Router LINE ports Fig l 8 Configuration Quadro behind a router In this configuration the IP router typically acts as a DHCP server for the LAN and assigns the IP addresses to the PCs and other devices The Quadro can be connected through its WAN port directly to one of the router s LAN ports and will get an IP address from the router By default the Quadro acts as a DHCP client on the WAN port Please Note Since Quadro uses STUN by default it will work with most basic routers without any further configuration Please Note Initially the Admin PC must be connected to the Quadro LAN port to access Web Management of the Quadro Later this PC can be moved to the router s LAN The Quadro Web Management can be accessed from any PC in the routers LAN as soon as firewall is disabled on the Quadro e A Quadro IP PBX used as an Internet Access Router connected directly to the Internet ISDN PSTN Internet WAN port DSL NTBA ISDN LINE port OF ports PHONES ports Fig l 9 Configuration Quadro used as Int
47. ommended to select the Other option from the Phone Model drop down list and to make the configuration manually on the SIP phone too The SIP phone s configuration is different dependent on the SIP phone model For more information about SIP Phone configuration refer to the SIP phone manual or user s guide Some SIP phones require only reboot for configuration download the others may require additional configuration For example by default IP Dialog SIP Tone Il is in non auto provisioning mode so the user has to manually enable it on the phone To make sure the configuration works properly do the following e Go to Quadro Status SIP Registration status Registered IP Lines to see if IP Line registration is successful e Dial 74 to get the line information e Make outgoing and accept incoming calls To make the IP line functional i e to be able to make receive calls refer to the Step 4 and Appendix Registering on Epygi s SIP Server chapters with the difference that the exten sions should be attached to the configured IP line lf an MGCP IP phone is connected to the Quadro s LAN then the MGCP Phone radio but ton should be selected and the IP Address Gateway Name and Endpoint Name fields should be filled with the appropriate information taken from the MGCP Phone or provided by its administrator The MGCP Phone configuration should be done manually in this case Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QU
48. ou log in you will enter into the Quadro Management Menu Please Note If you enter a wrong password and or username for five times the device will be unavailable for login for five minutes After log in the Quadro Management page will be displayed hiia Dye Ligeia febpieane ba errect feted LAN Sait oe Quadrodx Management Achve Calls Fig I 17 Quadro Management page Please Note The illustrations above and the following screenshots show the screens of a Quadro4x The management screens of the other Quadro IP PBXs differ only slightly so here the Quadro4x will be used as the reference system Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 19 Quadro Manual Installation Guide Step 2 2 Basic Configuration Step 2 2 System Configuration Wizard Select the System Configuration Wizard from the System menu The System Configu ration Wizard is a tool for the administrator to define the Quadro s Local Area Network set tings and to specify regional configuration settings to make Quadro operational in its LAN The System Configuration Wizard must be run upon Quadro first startup For the basic configuration some pages in this wizard may be skipped and left default for the basic configuration Please Note It is strongly recommended that factory default settings are left unchanged if their meanings are not completely clear System Configuration The first
49. page shows all items to be configured Click the Next button to start Enter into the Host Name field a unique name for the Quadro device For a basic configuration the LAN IP address needn t be changed but if you must change it e g to integrate the device into an existing LAN record the new LAN IP address and have it handy You ll need it for subsequent access to Quadro s management Please Note The Host Name is very useful when many Quadro s are part of a network and one administrator has remote access to all of them All Quadro pages show the host name on the top right corner kkm System Users 1THephamn iernat Uplink System Configuration Wizard System Configuration 7a fo fa as ireetinbearel f fe fh O e Fig l 18 System Configuration page Clicking Next shows the page DHCP Settings for the LAN Interface Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 20 Quadro Manual Installation Guide Step 2 2 Basic Configuration DHCP Settings for the LAN I nterface If the DHCP server is enabled the Quadro will assign dynamic IP addresses to the stations connected to its LAN port If you didn t change the default LAN IP address of the Quadro you also may leave the de fault values for the IP Address Range Make sure your connected LAN devices belong to the same network as the LAN port of your Quadro Please Note Make sure there is only one DHCP server on
50. problems as well as refer to the frequently asked questions In addition the technical support page allows users to download new firmware manuals and other information You can access the support section only if you are regis tered Additionally registration at Epygi s Technical Support web page gives you the user name and password to login to the Epygi SIP Server To register you need to know the serial number of your Quadro which you will find on Quadro s bottom label and its purchase date Next open the Epygi home page www epygi com select Support and click on Registration Form The online registration page will appear Complete all fields and record the Required Information Login Name and Password in a Product Information safe place You will need it for the es SIP server Serial Number 112233001729 Purchase Location United States Please Note In some cases the purchased From EPG Quadro units will be shipped pre E R T Oo configured from the factory with the Support login and password al ready set up In this case an in Logi IORI O formation sheet is included in the i i ogin Name Somatho 0 z packaged contents indicating the Login Mamar pansis username password to access Password m Epygi s Online Support and the Confirm Password Epygi SIP Server Customer Information First Name Samaria o ss Last Name Donsin S Company Omitec tid Email samnanthe donaidsanGhomnt
51. r on the remote Quadro lift the handset and dial 8 SIP Address of the user on the remote Quadro You are calling over the Internet to a remote user Please Note Epygi has a SIP Address test line to test newly provisioned Quadro de vices Call 8 99 and you will hear a message if the call was successful This message comes from a Quadro in one of our offices SIP Addresses are described be low e Received IP calls will ring the extensions automatically e Received PSTN calls will be directed to the Quadro s default Auto Attendant 00 Using the Default SIP Addresses Making Internet IP calls is simple with the Quadro By default every standard analog tele phone connected to one of Quadro s phone lines functions as an IP phone If you open the Extensions Management page you will see that some SIP Addresses are available one attached to the Auto Attendant and one to each extension These SIP addresses are the IP telephone numbers of these extensions Anyone with a Quadro or any other SIP IP device on the Internet can place a call to SIPAddress sip epygi com and the call will ring the associated extension Under Extensions Management you may edit the Display Names to assign extensions to people Man Sasha Users Feke phy bt en ret rlr LAH Services Extensions Management Fig l 44 Extensions Management page To do so click on the box in the first column next to the extension to edit and click the Edit Quad
52. rdware Overview The Rear Panels of Quadro4xia and 16xia iy Do Chado Fig l 4 Quadro s Rear Panels ISDN ADSL flavors 9 RJ45 socket s to connect the Quadro to the ISDN PSTN network using digital phone service 10 RJ11 socket to connect the Quadro via ADSL to the Internet The Rear Panels of Quadro4xs and 16xs Fig l 5 Quadro s Rear Panels FXO G SHDSL flavors 11 RJ11 socket to connect the Quadro via G SHDSL to the Internet The Rear Panels of Quadro4xis and 16xis Fig l 6 Quadro s Rear Panels ISDN G SHDSL flavors 9 RJ45 socket s to connect the Quadro to the ISDN PSTN network using digital phone service 11 RJ11 socket to connect the Quadro via G SHDSL to the Internet Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 10 Quadro Manual Installation Guide Quadro s Front Panel LEDs Hardware Overview Busy green Status of CPU Info yellow System information Fault red System status USB green Status of the USB interface PWR Quadro2x only green Status of the power supply LAN green Status of the LAN interface WAN green Status of the WAN interface Status of the FXO LINE Quadro2x FXO LINE 1 Quadro4x 4xa 4xs FXO LINE 1 or 2 Quadro16x 16xa 16xs 4x special edition Status of the first B Channel of ISDN Quadroe2xi 4xi 4xia 4xis 16xi 16xia 16xis Status of the FXO LINE 2 Quadro4
53. ro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 49 Quadro Manual Installation Guide Appendix Configuring the Epygi SIP Server SIPVoice Public Directory Your Extensions Your Groups Logout Add new extension Check here to make this entry available in the Epygi SIP phone directory 7 Extension Nr 302564321 First Name Samantha Last Name Donaldson Location Sete Company OmiTee Description Headquarters email frantha donalsdon omnitec com Authentication password m t Retype Password me o Assign to groups none joined Save Back without save Fig I 52 SIP Services Add New Extension page The Authentication password validates the entry and must match the password entered on the Quadro later Make sure to record the name Authentication Password and SIP ex tension number for entry into the Quadro later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed SIPVoice Public Directory Your Extensions Your Groups Logout Your extensions Samantha Donaldson EXT STAT NAME LOCATION COMPANY DESCRIPTION EMAIL PUB GROUPS edit 30256321 unreg Samantha Donaldson Seattle OmniTec Ltd Headquarters yes delete Subscribe new extension You may subscribe 9 additional extensions View Edit your groups and group membership Fig I 53 SIP Services Your Extension page This table shows unreg in the S
54. ro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 41 Quadro Manual Installation Guide Step 4 Making Receiving Calls button When the page opens go to General Settings and edit the Display Name and click the Save button Do not change any other settings at this time For more information on the Extensions Management settings refer to the Administrator s Guide and Appendix Registering on Epygi s SIP Server of this document The default SIP addresses are based on internal parameters unique to each Quadro device If the Quadro undergoes a factory reset the default addresses will be restored If you want to establish a dial plan between several Quadro units in a private group refer to Appendix Registering on Epygi s SIP Server which describes how to change the default SIP addresses on the Epygi SIP server and in the Quadro devices With the directory ser vice you can create a private directory accessible from the Internet using a user name password This service is enabled through the Epygi SIP Server Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 42 Quadro Manual Installation Guide Appendix PC DHCP Settings Appendix PC DHCP Settings The Quadro LAN port has a DHCP server that provides DHCP IP addresses to devices connected to the LAN either directly or through an Ethernet hub or switch This append
55. s 43 Changing the Admin PaSSWOI c cece cece cece nese eeeenenes 45 Configuring NAT TraverSal cccccceceeeeeeeeeeeeeeeeeeenenes 46 Registering on Epygi s SIP Servel c ccc ceee cece cece ee eeees 49 Checking the Connections ccc cece eee eee eeeeeeeeeaeas 53 Manual Il see Administrator s Guide Describes in detail the menus available for administrators only further it in cludes all the system s default values at a glance Manual Ill see Extension User s Guide Describes in detail the menus available for extension users further it includes all the call codes at a glance Quadro2x 2xi Quadro4x 4xi 4xa 4xiai 4xs 4xis Quadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x Quadro Manual Installation Guide Requirements About This Installation Guide This Installation Guide explains the installation of the Quadro IP PBXs of Quadro2x Quadro4x and Quadro16x series The Quadro models differ both in their feature sets and the number of phone lines and extensions that are supported e Quadro2x offers 1 phone line FXO 2 phone extensions FXS and 1 Ethernet WAN port e Quadro2xi offers 1 phone line ISDN 2 phone extensions FXS and 1 Ethernet WAN port e Quadro4x supports 2 phone lines FXO 4 phone extensions FXS and 1 Ethernet WAN port a special version of Quadro4x offers 2 additional FXO lines e Quadro4xi supports 1 phone line ISDN 4 phone extensions FXS and 1 Ethern
56. sserrresrrrrerensrrrrrrrrsrrrrerrrrrrrrerrrrerrrerrresrrr 29 Bese ai ais e ne a e ria ee ee ee eC eee rete ee ESTEEN 29 Finishing the Internet Configuration Wizard s s essrresererssrerrrrrsrrreerrrrerrrsrrre 30 Step 2 4 Firewall Configuration sssssssssrsssrrrrsrrrresrrrrsrrrrsrrrrerrrreserne 31 Step 2 A Using IP LINES vincescnausensaotcamaegsteevenwwiietactewsnauaedente easacres 32 Supported SIP PRONES ecseri gaia dindneauadmeuedaeaubaindiandaaindetadaamagas 34 Step 2 B Using ISDN LineS sassssssrsrssrrrrorrrrerrrrrsrrrrrrrerrerrrrne 34 Step 2 C Using an ADSL or G SHDSL Uplink 0 eens 37 Uplink Configuration PAG GC x iecctesdsceieerdteesteteisideenieeesseeiereieeteeieieeexiendas 37 PPP PPTP Configuration ccccceeeeeeeeee eee ee eee eee eeeeeeeeeeeeseeeeeeeeseaeeteeeeganes 37 WAN Interface Configuration Page cccccccceccceeeeeeeseeeeeeeeeeeeeeeeeeneeeees 39 Step 3 Registering on Epygi s Technical SUppoOrt ccc eee eee es 40 Step 4 Making Receiving CallS cccccececeeceeeeeeeeeeeeeeeeeeeeeeeeeeeenes 41 Using the Default SIP AGG CSS vasevedacedalacedeseteiadadedeiecadetedetasetesedeiededeots 41 Quadro2x 2xi Quadro4x 4xi 4xa 4xiai 4xs 4xis Quadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x Quadro Manual Appendix Appendix Appendix Appendix Appendix Installation Guide PC DHCP SGttinOS x cccdionoscsccnarnensegeccotcinsueeewensnedamnensce
57. sword somewhere and keep it in a secure place If the password is lost a factory reset will be required on the unit see Administrator s Guide Hardware Overview All settings are lost after a factory reset After a factory reset the default password 19 will be restored Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 45 Quadro Manual Installation Guide Appendix Configuring SIP NAT Traversal Appendix Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of con nected PCs and other networked devices without having to use multiple global Internet public IP addresses Most ISP s will assign one public IP address to each customer that is connected to the Internet The customer can use a router to provide NAT capability and create a private network of PCs and other devices not visible from the Internet This method offers security and also eliminates the need to assign global Internet public IP ad dresses to each device on the LAN The Quadro initiates and receives SIP calls from the Internet or the network connected to the WAN port To receive SIP calls the Quadro must be able to receive packets from the SIP server or any other device that is trying to make an incoming call If the Quadro is placed behind a router with NAT like most basic routers on the market today the Quadro will not be able to receive calls To resolv
58. tat column This entry will change to reg when the re quired settings in the Quadro are complete and the Quadro successfully registers on the SIP Server Repeat this for all four extensions on the Quadro and the Auto Attendant Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 50 Quadro Manual Installation Guide Appendix Configuring the Epygi SIP Server Configuring Quadro Extensions Once the SIP server has the created extensions with the user information create these ex tensions in the Quadro devices Once they are entered in the Quadro they will be regis tered and can then be used Login into the Quadro and go to Extensions Management Man Shem Use Telephony inten ret Uplink LAN Setvdices C YL Extensions Management Ada Coit Celeste Sel Fig I 54 Extensions Management page Select the first extension to change by clicking the appropriate checkbox and press Edit functional button Extensions Management Edit Entry page will be displayed Go to General Settings page and adjust the Display Name as needed Han Shem Users Tebeplenny breerriee Liplink LAH Serier Extensions Management Edit Entry Ti ene General Settings 11 Fig I 55 Extensions Management Edit Entry General Settings page Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 51 Quadro Manual Installatio
59. ternal functions and apply the changes made in the Wizard ne Ccpysi TTE System Configuration Wizard Preparing col Lbeok Stopping ayatam services Software Warchiog gt TPP JErY r gt HIP Server HIT Client Saving new configuration Tf Fou changed the IP addresses of the LAN interface thie vill Be the last Please reconfigure your PC pow Bye Bye keriyating BEY configuration gt N tv k Intertace Fig l 23 Wizard Execution Progress page After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Horne epygi Confirm settings Fig l 24 Confirm Settings page Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 23 Quadro Manual Installation Guide Step 2 2 Basic Configuration Please Note you must confirm the settings within 20 minutes otherwise the device will re vert back to the previous configuration and reboot Please Note If you do not use DHCP for your LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to Quadro is still within the speci fied IP address range otherwise your PC may not establish a connection to Quadro If you changed the network configuration of the LAN restart your LAN connection to re ceive a new IP address from the new network Then you can access t
60. tion By default Firewall configuration on the Quadro has medium security which denies any in coming traffic from WAN except the voice traffic Disabling the firewall is only required to access the Quadro s management when the Quadro is connected behind a router To disable the firewall open Firewall Configuration from the Internet Uplink menu Disable the firewall by deselecting the corresponding checkbox and save changes Pee beere Telephony BHemet Uehara LAH Seratan epysi Pr Firewall Configuration Fig l 32 Firewall Configuration page Please Note The Enable IDS checkbox is not available for some Quadro IP PBX models Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 31 Quadro Manual Installation Guide Step 2 A Using ISDN Lines Step 2 A Using IP Lines The basic configuration procedure for Quadro IP PBXs that use IP lines is exactly the same as described in Step 2 Before starting the IP Lines specific configuration the appropriate IP Phone the list of SIP phones supported by Quadro is presented below should be connected to the LAN port of the Quadro Each IP line should be configured individually from the Telephony menu Line Settings page IP Line Settings tab ie ayu a Tebpiriy Bis pih LAH arira Line Settings Lee fe Fig l 33 Line Settings page Click on the IP Line number to enter the IP Lines Settings page Man Syrom
61. uccessfully established an IP call If this call is not successful go to Appendix Checking the Connections for troubleshooting You may customize the following settings by connecting the PC to Quadro s LAN port and logging in to the Quadro s Web Management e Bandwidth to regulate the number of calls allowed by the Quadro to avoid degradation in low bandwidth conditions e Time Date to ensure the correct time and time zone are used for call records e Regional Settings if your Quadro is located outside the United States it is important to properly configure your line connections to the PSTN in your loca tion e Firewall if your Quadro is connected behind a router with own firewall service running disable the firewall to make Quadro accessible for management pur poses Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 18 Quadro Manual Installation Guide Step 2 1 Logging in to the Quadro Step 2 1 Logging in to Quadro e Start a browser MS Internet Explorer Netscape Opera on a PC connected to the LAN port e Enter http 172 30 0 1 Quadro s default LAN IP address into the address field e The Login page of the Quadro will be displayed see picture below Quad ro Quadro4x Management Login Fig l 16 Login page Enter admin as the Username and 19 as the password to log in as the administrator Se lect the desired language Once y
62. uration Page If PPPoA or Ethernet is the selected WAN Interface Protocol the WAN Interface Configu ration page of the Internet Configuration Wizard shows additionally the ATM Bridge Set tings ATM area his Syarma linen Taipi bed or ret lipid LAM Saraiya Internet Configuration Wizard WAN interface Configuration Fig l 42 Internet Configuration Wizard WAN Interface Configuration page for ADSL Quadros PPPoA Ethernet The ATM Bridge Settings manipulation radio buttons group is present if PPPoA 1483B or 1483R WAN Interface Protocol has been selected and if the Quadro has corresponding ADSL or G SHDSL interface Use Default selection to use the preconfigured parameter set or select Manual and define corresponding VPI VCI and Encapsulation parameters should be specified manually Here you may select from predefined settings of some ADSL or G SHDSL providers If you don t find your provider in this list you need to select manual and enter the values for VPI VCI and Encapsulation your ADSL or G SHDSL provider requests Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis QUadrol6x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 39 Quadro Manual Installation Guide Step 3 Registering on Epygi s Technical Support It is recommended that you register your Quadro on the Epygi Technical Support web page Registration will give you access to the Technical Support Database There you can submit requests concerning technical
63. via an Ethernet CAT 5 cable 7 The USB socket enables connectivity of USB flash memory providing expansion for additional voice mails and record data Refer to the Administrators Guide for sup ported devices 8 The Reset button may be used in two ways 1 to initiate a normal reset or 2 to carry out a factory reset A normal reset is executed by pressing the Reset button with a paper clip for an instant Pressing the reset button and holding it down for seven seconds or more will execute Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 8 Quadro Manual Installation Guide Hardware Overview a factory reset This will restore the factory defaults and clear all settings including the IP address and the administration password you entered Please Note A Factory Reset forces the default LAN IP address of 172 30 0 1 and default admin password of 19 The Rear Panels of Quadro2xi 4xi and 16xi iy Ge G Quadro Fig l 2 Quadro s Rear Panels ISDN Ethernet flavors 9 RJ45 socket s to connect the Quadro to the ISDN PSTN network using a digital phone service The Rear Panels of Quadro4xa and 16xa Fig l 3 Quadro s Rear Panels FXO ADSL flavors 10 RJ11 socket to connect the Quadro via ADSL to the Internet Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 9 Quadro Manual Installation Guide Ha
64. ware or documentation without obligation to notify any individual or entity Please direct all inquiries to Epygi Technologies Ltd Two Legacy Town Center 6900 North Dallas Parkway Suite 850 Plano Texas 75024 Notice to Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby ex pressly disclaims any implied warranties of merchantability or fitness for any particular purpose in regard to this manual or other such information In no event shall Epygi be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual or other information contained herein or the use thereof FCC Statement Part 15 Class B The Epygi Quadro2x Quadro2xi Quadro4x and Quadro4xi have been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio commu nications However there is no guarantee that interference will
65. x 4xa 4xs FXO LINE 3 or 4 Quadro16x 16xa 16xs 4x special edition Quadro2x not used Status of the second B Channel of ISDN Quadro2xi 4xi 4xia 4xis 16xi 16xia 16xis Fig l 7 Quadro s Front Panel LEDs off no power on or blinking normal activity on device is booting off no information blinking an event occurred details specified in the System Event section of the Management interface on either an error or the device is booting off no error blinking system unusable on USB memory device installed correctly off no USB memory device found Quaro2x not used on power supply ok off no power supply or device is still booting Quadro2x only on link ok off no link flickering traffic on the link on link ok off no link flickering traffic on the link all Quadro IP PBXs except XDSL flavors on line in use off line not in use on at least one B channel active Line1 and Line2 on all B channels are active no additional call possible off no call in progress flickering both Line1 and Line2 no connection to PSTN on line in use off line not in use on at least one B channel active Line1 and Line2 on all B channels are active no additional call possible off no call in progress flickering both Line1 and Line2 no connection to PSTN Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 11 Quadro
66. xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 1 x 7 Quadro Manual Installation Guide Hardware Overview Hardware Overview The Rear Panels of Quadro2x 4x and 16x Including the rear panel of Quadro4x special edition with two additional FXO ports Fig l 1 Quadro s Rear Panels 1 1 Power supply socket Use only the power adapter delivered with the Quadro LINE sockets to connect the Quadro to the PSTN network using standard analog phone service These are FXO Foreign Exchange Office analog ports 3 Inthe event of a power failure PHONE 1 is connected to LINE 1 allowing the phone to send receive phone calls directly to the PSTN network PHONE 1 is powered by the PSTN Please Note Only LINE 1 is connected to PHONE 1 during a power failure The other LINE and PHONE ports are not connected together 4 PHONE sockets with RJ11 connectors enable connectivity of regular analog tele phones These are FXS Foreign Exchange Station analog ports As a factory de fault the phones connected to PHONE sockets 1 3 1 2 for Quadro2x are configured as voice extensions PHONE socket 4 is preconfigured for a fax machine 5 RJ45 socket to attach to the Local Area Network LAN via an Ethernet CAT 5 cable If a PC is connected directly to this socket a straight cable is used If an Ethernet hub router or switch is used a crossover cable may be required 6 RJ45 socket to attach the Internet Uplink WAN

Quadro Manual I: Installation Guide

Contents

Download Pdf Manuals

Related Search

Related Contents