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1. Date Length Title Listen Last Reviewed 2 12 2 2010 12 43 49 PM 4 min Second Recording 0 0 12 2 2010 12 43 49 PM Delete 1 12 2 2010 12 08 21 PM 6 min First Recording CU 1 2 2 2010 12 08 21 PM Delete TE H gt H Pagesize 10 v7 2 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN KN Edit Listener ID 68653 Listener Password MXXMMB 7 Edit Notify Time Remaining 590 min Add Time Expiration Date 11 27 2021 dd Year lt lt Return to Home Step 2 Click Play Adjust the Volume as necessary This popup will automatically close at the end of the title playback If it does not click the X in the upper right corner Time Elapsed 00 03 00 05 Pause Stop Play Yolume mm Remaining Card Time 590 00 603 583 4880 14 Front Street Exeter NH 03833 USA 60 www RememberedVoices com Step 3 On the Card Management console click the second Play button to listen to your recording Card Recordings RecordNew Upload MP3 z Date Length Title Listen Last Reviewed 2 121212010 12 43 49 PM 4 min Second Recording 6 4 2 2 2010 12 43 49 PM Delete 1 121212010 12 08 21 PM 6 min First Recording 6 4 2 2 2010 12 08 21 PM Delete Iq 4 H gt NM Page size ws 2 items in1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN XXX Edit Listener ID 68653 Listen
2. 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com e The New Card will appear in your card list identified with a system generated 14 digit number Your Remembered Voices Cards Select a card to manage to add recordings or listen to existing recordings 66450248786610 RY Gift Card 300 minutes 5 years 1 23 2010 1 45 12 AM 1 22 2010 10 42 54 PM 0 Select M 4 1 gt gt Pagesize 10 2 items in 1 pages Account Information First Name First Name State State Last Name Last Name Postal Code Postal Code Street 1 123 Street St Email name email com Street 2 Day Phone 123456 City City To distinguish between the different cards on your account consider changing the name of each card See the instructions under Manage Card Edit Card Name on page 33 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Send a Card as a Gift You can set up an account and send a Voice Library card as a gift to a friend As soon as they receive their welcome letter and or email they can create recordings on a card of their own Step 1 Click Send a Card D Manage Account Purchase New Card Send ACard Your Remembered Voices Cards Select a card to manage to add recordings or listen to existing recordings Number Name Last Used Date Purchased Date of Recordings 48848575536740 RV Gift Card 300 minutes 5 years 11 30 2010 11 21 38 AM 11 30
3. First Name Country United States v Last Name Email Street 1 Alt Email Street 2 Day Phone City Alt Phone State Postal Code j n i 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Enter your Personal Information Enter your phone number without dashes spaces or parenthesis This information will be used to mail cards and receipts Click Register Home Contact FAQ Create New Account fields must be provided Fields indicated with are required Account Login Information User Name MyUserName Password 12344 2 Re enter Password 12344 Z Personal Information city Required C Show STEP 1 Register Account Please complete the form below to setup your Remembered Voices account All required y User Name Email addresses are unique and make easy to remember User Names Password Your password must be at least 8 characters and must contain a value from 3 of the following 4 groups a z 4 2 0 9 5 5 amp Day Phone Enter your phone number without dashes spaces or parenthesis i e 6035834880 Country Email Alt Email Day Phone Alt Phone Cancel em e Register b 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 10 Step 4 Select a card from the Card Description dropdown and select the Quantity If you have a Promo Code enter it to receive a discount on
4. Number Name Last Used Date Purchased Date of Recordings 01000144286350 RY Gift Card 300 minutes 5 years 11 24 2010 1 00 13 PM 11 24 2010 1 00 13 PM 0 Select Account Information First Name User State State Last Name Name Postal Code Postal Code Street 1 123 Street St Email you email com Street 2 Day Phone 6035834880 Step 2 Enter your Old Password this is included in your card confirmation email welcome letter Enter your New Password Your password must be at least 8 characters long and must contain a value from three of the following four groups a z A Z 0 9 amp Examples Hello 816 myC T1isF T 123abcXYZ Re enter your password to check your accuracy gt Clicking the Show button will display your password making it easier to re enter Click Save Change Password Fields indicated with are required User Name MyUserName Old Password Required show New Password Required Re enter Password Required You can use your new password the next time you log in to www RememberedVoices net You will receive confirmation by email Please keep a copy of your revised account information with your personal records 603 583 4880 14 Front Street Exeter NH 03833 USA 19 www RememberedVoices com Add an Access Card to Your Account Each card uses a different set of access codes the Listeners with access codes to a specific card can listen to all of the recordings
5. K lt 1 gt gt Pagesize 10 2 items in 1 pages Card Information 11 26 2027 Name RV Gift Card 300 minutes 5 years Expiration Date Total Time 900 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Using Remembered Voices by Phone Listener You can purchase additional minutes extend expiration date and listen to the recordings on a Voice Library card by phone Each card has a unique Listener ID and Password that allows listening access online and by phone These codes can be distributed by the card owner If the card owner changes the Listener Password you will no longer be able to access the recordings with the old Password gt Do not re distribute or share Listener IDs and Passwords without the permission and understanding of the card owner When you access a card by phone the length of your call will be deducted from the available minutes on that card As you become familiar with the phone menu you can enter your number selections as soon as the voice prompt begins Listen to Recordings Call 1 866 3 HEAR ME 1 866 343 2763 and enter your Listener ID and Listener Password You will enter the listener menu To end your call at any time hang up Listener Phone Menu Enter recording number immediately or 0 to hear all titles Press while title is playing to select 1 Listen to recording 2 Return to list of recordings Listen to a Recording Enter the number of
6. lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com RV Gift Card 300 minutes 5 years 59949 XXX 68653 XXXXXG7 7 300 min 11 29 2015 Edit Notify Add Time Add Year 35 Step 2 Enter the Current Recorder PIN this is included in your card confirmation email welcome letter Enter your New Recorder PIN it must consist of 4 numbers Re enter your new PIN to confirm Click Save Change Recorder PIN Fields indicated with are required Card Information Name RV Gift Card 300 minutes 5 years Number 48848575536740 Total Time 300 min Remaining Time 300 min Purchased Date 11 30 2010 Last Used Date 11 30 2010 Recorder PIN Current Recorder PIN eS E Show wm m Your Recorder PIN is now updated on your Card Management console For security your PIN will not be shown on your screen You will receive an email confirming the change consider keeping this information with your personal files Card Recordings Record New Upload MP3 z Date Length Title Listen Last Reviewed There are currently no recordings on this Remembered Voices card To add a new recording or mp3 file to this card please click Record New or Upload MP3 above M ail H Pagesize 10 v O items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder PIN MX Edit Listener Password XXXXXG77 Edit Notify Time R
7. Exeter NH 03833 USA en Home Contact FAQ Create New Account Recorder Click here to login as a recorder account holder J Liste ner Click here to go to Listener Page 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 2 Enter your Account Login Information Create a User Name Email addresses are unique and make excellent user names Create a Password to access your account online Your password must be at least 8 characters long and must contain a value from three of the following four groups a z A Z 0 9 amp Examples Hello 816 myC T1isF T 123abcXYZ Re enter your password to check accuracy gt Clicking the Show button will display your password making it easier to re enter Home Contact FAQ Create New Account STEP 1 Register Account Please complete the form below to setup your Remembered Voices account All required fields must be provided Fields indicated with are required Account Login Information User Name Required Q User Name Email addresses are unique and make easy to remember User Names Password Your password must be at least 8 characters Password Required E Show and must contain a value from 3 of the following 4 groups a 2Z 4 2 0 F h5 3 amp Day Phone Enter your phone number without dashes Re enter Password Required Spaces or parenthesis i e 6035834880 i Personal Information
8. Update Greeting f Change Card Name Card Recordings Record New Upload MP3 Change Recorder PIN Change Listener Password Notify a Listener Date Length Title Add Time to Card Last Reviewed There are currently no recordings on this Remembered Voices ta Add Years to Card s card please click Record New or Upload MP3 above M lt 1 gt H Pagesize 10 0 items in 1 pages Card Information Name RV Gift Card 300 minutes S years Edit Recorder ID 59949 Recorder PIN XXX Edit Listener ID 68653 Listener Password XXXXXG77 Edit Hop Time Renaming 300 min Add Time Expiration Date 11 27 2016 Add Year lt lt Return to Home Step 2 Click Add Beneficiary Card Beneficiaries First Name Last Name Email Day Phone Action here are currently no beneficiaries associated with this Remembered Voices card Please add a beneficiary by clicking on the Add beneficiary Page size 10 v items in 1 paces Add Beneficiary d Information Name RV Gift Card 300 minutes S years Number 48848575536740 Total Time 200 min Remaining Time 300 min Purchased Date 11 30 2010 Last Used Date 12 2 2010 lt lt Return to Card Management Console 603 583 4880 14 Front Street Exeter NH 03833 USA 45 www RememberedVoices com Step 3 Complete Beneficiary address email and phone number Click Save Add Beneficiary Fields indicated with are required Cancel Your Card Beneficiaries page wil
9. When a card is purchased the card owner will receive a Listener ID and Listener Password by email or mail These codes are used online and by phone to access the recordings on this card and only this card Each card has a unique Listener ID and Password that allows listening access online and by phone Each card has a different Listener ID and Password These codes can be distributed by the card owner gt Do not re distribute or share Listener IDs and Passwords without the permission and understanding of the card owner If the card owner edits the Listener Password you will no longer be able to access the recordings with your old Password 603 583 4880 14 Front Street Exeter NH 03833 USA 79 www RememberedVoices com Listener Log In Log in through www RememberedVoices com or www RememberedVoices net as a Listener with your Listener ID and Password You will automatically be logged out if your page is not active for several minutes Click Remember me to remain logged in until your web browser is closed Record 1 888 9 HEAR ME Voice Library VOICES eset Exeter NH 03833 USA Home Contact FAQ Create New Account Listener Log In Password Log in Remember me Recorde r Click here to login as a recorder account holder P 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 80 Listen to Recordings Before you start turn your computer speakers or headphones o
10. 600 min Add Time Expiration Date 11 27 2020 Add Year lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 43 Extend Expiration Date The Expiration Date refers to how long your recordings will be available through your card You and your Listeners can access the recordings on a card at any time and frequency until the Time Remaining is 0 or your card expires You and your Listeners can Add Years to extend the expiration date on your card gt lf your card expires you will not be able to record or listen online or access your card by phone until the expiration date is extended gt If Remembered Voices is unable to reach you when your card nears the expiration date we will contact the Beneficiary for that card Step 1 To extend the duration of archive time for your card click Manage Card and select Add Years to Card Or click Add Year to the right of Expiration Date D Manage Account Purchase New Card Send A Card Update Greeting ri Manage Beneficiaries Card Recordings Record New Upload MP3 i ladle all Change Recorder PIN Change Listener Password Notify a Listener Date Length Title Add Time to Card Last Reviewed There are currently no recordings on this Remembered Voices ca card please click Record New or Upload MP3 above WM 4 H gt NM Page size 10 v 0 items in 1 pages Card Information Name RV Gift Card
11. 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Check Account Status Press 1 to hear the number of recordings the time available for recording and listening on this card and the expiration date of this card Press to return to the main menu Change Greeting Message Press 2 to hear or change the greeting that your Listeners will hear when they access your recordings by phone Press 1 to listen to your current greeting Press 2 to change your current greeting Record greeting maximum length is 10 seconds Press 1 to listen to your greeting 2 Io save and continue wait for confirmation that greeting has been saved 3 to re record Change Recorder PIN or Listener Password When you purchase a card or receive a card as a gift you will receive a Recorder ID and Recorder PIN to access your account by phone You will also have a Listener ID and Listener Password to distribute to friends and family permitting listening access to recordings on this card only online and by phone If you change the Listener Password contact your Listeners to notify them that the previous Listener Password will no longer function Press 3 to change Recorder PIN or Listener Password Press 1 to change Recorder PIN Enter current PIN Enter new PIN Press 1 to accept the new Recorder PIN Press 2 to re enter the new Recorder PIN Press 2 to change Listener Password Enter current Password Enter new Password Press
12. PI e Te as et tir EE 83 EEN eege 86 Using Remembered Voices by Phone Ustener 88 ee De EE 88 Re air EE 88 Lsion T0 a WEE 88 Add Listen and Recording Time EE 88 Section 3 REH ee 89 ASE E T g e E 89 Poor souna GUON soser arerin Er A E AE AEE EA EE E EEA E EE 89 Record window does not track me 89 Pete Wiikon Coses GEES ee 90 P SEU 90 ES WINGO Ww Cte ENER irinna ER A 90 le e Kelt ag E TEE 90 ii E 90 TIONS AEA E E ce vate nace ees deme eet EA ANA E A A A sevenesaese 91 Eege 91 ee EE 91 Be PR FE Agathe 91 Card Access E RT Card EE 91 SaD e Ce EG 91 E E 91 WR I E 91 EES Eeer bereede 92 BEE 92 pugs Mas i 9011 EE 92 Al TEE 92 P EE 92 Pa Be ag ee ee 92 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Thank you Thank you for selecting The Voice Library powered by Remembered Voices to preserve your priceless verbal legacy We look forward to keeping your audio recordings safe and secure while providing you and your listeners with easy reliable and long term access The Voice Library can store all your favorite personal stories with the unique sound and cadence of the voices that tell them You may not think about how important the sound of a familiar voice really is now you can be prepared If you move change your phone service experience a computer crash or face the loss of personal belongings in a natural disaster your recordings will remain safe The Voice Library uses dedicated serv
13. Postal Code 603 583 4880 14 Front Street Exeter NH 03833 USA 17 www RememberedVoices com 18 Step 3 Click Save Your Account Information will be updated Your Remembered Voices Cards Select a card to manage to add recordings or listen to existing recordings Number Name Last Used Date Purchased Date of Recordings 01000144286350 RY Gift Card 300 minutes 5 years 11 24 2010 1 00 13 PM 11 24 2010 1 00 13 PM D Select M lt 1 gt Pagesize 10 1 items in 1 pages Account Information State User Postal Code Postal Code Last Name Name Street 1 123 Street St Email you email com Street 2 Day Phone 6035834880 City You will receive confirmation by email Please keep a copy of your revised account information with your personal records 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Change Account Password The Account Password is the online key to all the Voice Library cards in your account and all the recordings associated with each card Your original Password is included in your confirmation email and or welcome letter but can be changed to a more memorable code at any time Step 1 Click Manage Account and select Change Password Purchase New Card Send A Card Update Account Your Remembered Voices Cards Select a card to manage to add recordings or listen to existing recordings
14. Press 6 to delete a recording Press the number of the title of the recording if known Press to select the recording 2 to return to list of recordings 0 to hear all titles Press to select the recording from this list Press 1 to select recording with this title Press 1 toconfirm delete 2 to return to the list of recordings When the recording has been deleted you will be returned to the main menu Add Time Buy Card s or Speak with Customer Service Press 7 to be connected to a Customer Service representative Time Remaining or Minutes refers to the amount of minutes available on this card for recording and playback Each time you create or listen to a recording the Time Remaining will reflect the number of minutes available for this card Usage is factored in 1 minute intervals 15 seconds will roll up to the next minute You and your Listeners can Add Time io this card The Expiration Date refers to length of time your card will be available through The Voice Library You and your Listeners can access the recordings on a card at any time and frequency until the card expiration date You and your Listeners can Add Years to this card Help Call 1 888 9 HEAR ME 1 888 943 2763 Press 2 to speak with a live Customer Service representative 603 583 4880 14 Front Street Exeter NH 03833 USA T1 www RememberedVoices com Notify Your Listeners When you purchase a card you will receive a welcome letter a
15. Step 3 Confirm billing information Click Continue Account Information First Name Last Name Street 1 Street 2 City State Postal Code Purchase Information Is your account and billing information sam User Country United States Name Email You email com 3 Street St Phone 6035834980 lt p z gt If your credit card is billed to a different address click No and enter billing address Click Continue Account Information First Name Last Name Street 1 Street 2 City State Postal Code Billing Information First Name Last Name Street 1 Street 2 City State Postal Code Purchase Information Is your account and billing information sam User Country M United States Name Email you email com Phone 6035834880 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 41 42 Enter your credit card information Click Proceed If rejected correct as prompted When the credit card is accepted the Order Total will be applied to your card If the card is not accepted by the third attempt the program will exit Process Payment Bill To Name User Name Streeti 123 Street St Street2 City State Postal Code City State Postal Code Purchase Summary Product Description Price Quantity RV Gift Card Upgrade 300 minutes 5 years 40 00 1 Promo Discount Order Total Payment Inf
16. e Create recording titles on a card e Listen to recordings on a card e Delete recordings from a card e Upload MP3 files to a card 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Using The Voice Library Online Recorder When you access a card online the minutes you spend logged in recording titles or listening to titles will not be deducted from the available minutes on that card Only recording and playback time will be deducted Recorder Log In Log in through www RememberedVoices com or www RememberedVoices net as a Recorder with your User Name and Password When you access your account online you can manage several cards during your visit You will automatically be logged out if your page is not active for several minutes Click Remember me to remain logged in until your web browser is closed Record 1 888 9 HEAR ME VeiceLibrary v it s e Exeter NH 03833 USA Home Contact FAQ Create New Account Recorder Log In Listener Click here to go to Listener Page LI A Van Im 2 me j gt wi FS lt gt W ae e Log in Remember me Create geegent Forgot Password 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Create an Account To get started you ll first create an account Next you ll add a card to that account Step 1 Visit www RememberedVoices net and select Create a New Account Record 1 888 9 HEAR ME Voice Library VOICES rae
17. 1 to accept the new Listener Password Press 2 to re enter the new Listener Password 603 583 4880 14 Front Street Exeter NH 03833 USA 75 www RememberedVoices com Create a New Recording Press 4 to create a new recording Wait for the beep to start recording the maximum recording length per recording is 1 hour Press any key to stop recording gt If there is no sound for 5 seconds the recording will stop Press 1 to listen to your recording 2 to save and continue and record a title Record title Maximum title length is 10 seconds Press 1 to review title 2 to save 3 to re record Wait for confirmation that the recording has been saved 3 to re record Review a Recording Press 5 to listen to a recording on this card Enter the number of the recording Press 1 to listen to this recording 2 to return to list of recordings 0 to hear all titles Press to select a recording Press 1 _ to listen to this recording 2 to return to list of recordings When the recording has completed playback you will be returned to the main menu 603 583 4880 14 Front Street Exeter NH 03833 USA i www RememberedVoices com Delete a Recording Deleting a recording will not credit minutes to your account Deleting a recording is permanent Please be sure that you want to delete a recording from your Voice Library it will NOT be recoverable by Remembered Voices and will no longer be available to your Listeners
18. 300 minutes S years Edit Recorder ID 59949 Recorder PIN XXKX Edit Listener ID 68653 Listener Password XXXXXG77 Edit Notify Time Remaining 300 min Add Time Expiration Date 11 29 2015 lt lt Return to Home Step 2 Select an option from the Upgrade Description dropdown Select a Quantity Click Checkout Add Card Year Fields indicated with are required Card Information Name RV Gift Card 300 minutes S years Total Time 300 min Purchased Date 11 30 2010 Card Upgrade Information Total Price 15 00 44 Number Remaining Time Last Used Date 48848575536740 600 min 12 2 2010 RE m 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 3 Confirm billing information Click Continue Purchase Information Account Information First Name Use Country P United States Last Name Name Email you email com Street 1 9 123 Street St Phone 6035834880 Street 2 City GC State Ii State Postal Code Postal Code Is your account and billing information sam Sp m gt If your credit card is billed to a different address click No and enter billing address Click Continue Purchase Information Account Information First Name Use Country Gi United States Last Name Name Email you email com Street 1 123 Street St Phone 6035934880 Street 2 City Cit State State Postal Code Postas Co
19. 42 2 2010 2 59 31 PM 1 121212010 12 08 21 PM 6 min First Recording 3 3 12 2 2010 1 37 38 PM WM 4 1 gt NM Page size 10 x 2 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Expiration Date 11 27 2021 Total Time 600 Time Remaining 584 Step 2 Complete the Billing Information Click Continue Purchase Information Billing Information city Required Required a oc Postal Code 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com ES Step 3 Enter your credit card information Click Proceed If rejected correct as prompted When the credit card is accepted the Order Total will be applied to your card If the card is not accepted by the third attempt the program will exit Process Payment Bill To Name John Doe Streeti 123 Avenue Street2 City State Postal Code City State Postal Code Purchase Summary Product Description Price Quantity Total Remembered Voices Gift Card Upgrade 300 minutes 5 years 40 00 1 40 00 USD Promo Discount 0 00 USD Order Total 40 00 USD Payment Information VIS AR erie aN Card holder name n Card Type Selectcardype v Card number EE Expiration date Im y 2010 ei evy Cvv2 D what is cvvicwv2e wit Authorize Net ee oo N ae gt For more information on the CVV CVV2 code see page 13 Step 4 Click Continue Process Payment Thank you for upgrading your
20. Code Billing Information First Name Last Name Street 1 Street 2 City State Postal Code STEP 3 Purchase Information Please provide your billing address below it is required to complete the purchase of your Remembered Voices Gift Card User Country United States Name Email eet St Phone 6035834880 Is your account and billing information samt Country Email Phone CDE 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 11 12 Step 6 Enter your credit card information Click Proceed If rejected correct as prompted When the credit card is accepted the Order Total will be applied to your card If the card is not accepted by the third attempt the program will exit Process Payment Bill To Street 2 Purchase Summary Product Description RV Gift Card 300 minutes 5 years Payment Information d Name User Name Streeti 123 Street St City State Postal Code City State Postal Code Price Quantity 50 00 1 Promo Discount Order Total Proceed l Cancel 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Total 50 00 USD 0 00 USD 50 00 USD VISA MasterCard DISCOVER SE em Card holder name Card number ooo e Expiration date o elt CYY CYY2 SS What is CVMICHVZ Authorize Net Remembered Voices requires your CVV CVV2 code for all credit card orders Most c
21. Password 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Manage Card On your Account Management page the top section displays a list of cards in your account You can have an unlimited amount of cards in your Recorder account Each card is independent and has a different Recorder ID PIN for access by phone and Listener ID Password for phone and web listening access To open a Card Management console click the card Number or the Select button beside the card you intend to manage The card number is included in your card confirmation email welcome letter 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Your Remembered Voices Cards Select a card to manage to add recordings or listen to existing recordings Numbe Name Last Used Date Purchased Date of Recordings RY Gift Card 300 minutes 5 years 11 30 2010 11 21 38 AM 11 30 2010 11 21 38 AM 0 RY Gift Card 300 minutes 5 years 11 24 2010 1 00 13 PM 11 24 2010 1 00 13 PM 0 Select k allt n Pagesize 10 2 items in 1 page Account Information First Name User State State Last Name Name Postal Code Postal Code Street 1 123 Street St Email you emiail com Street 2 Day Phone 6035834880 City City 31 Card Management Console Veice Library Home Contact FAQ Hello User What would you like to do Powered by Remembered VOICES 14 Front Street Record 1 888 9 HEAR ME Listen 1 8
22. Postal Code Country United States v Email name email com Alt Email Day Phone 987654321 Alt Phone ED m Your Card Beneficiaries page will be updated If you keep Beneficiary information with your personal records be sure to update that information as well ei Card Beneficiaries john email com 987654321 Add Beneficiary Card Information Total Time 300 min Purchased Date 11 30 2010 lt lt Return to Card Management Console Name RV Gift Card 300 minutes S years Number 48848575536740 Remaining Time 300 min Last Used Date 12 2 2010 603 583 4880 14 Front Street Exeter NH 03833 USA 50 www RememberedVoices com Delete Beneficiary A deleted Beneficiary can not be contacted by Remembered Voices if we are unable to reach you when your Time Remaining reaches 0 or when your card expires Step 1 Click Delete to the right of the contact you want to delete Card Beneficiaries First Name Last Name Email Day Phone Action John Doe john email com 987654321 Edit Delete Susan Someone susan email com 123456789 eat Cere H d D gt NM Page size 10 e 2 items in 1 pages Add Beneficiary Card Information Name RV Gift Card 300 minutes 5 years Number 48848575536740 Total Time 300 min Remaining Time 300 min Purchased Date 11 30 2010 Last Used Date 12 2 2010 Step 2 Click OK to confirm This action is permanent S re vou sure you want
23. Verice Liorary ege User Manual 03 USER 603 583 4880 14 Front Street Exeter www RememberedVoices com TPO CIC Ten s EE 4 SECUON hs sR ENEE 5 Using The Voice Library as a Recorder sec cccsccesics seeds ecebcstios stan dzeeestsves devel avec eietee eandabouskd eves seen eadelesee essed daienealeldces dceadleborabceteostedes 5 Using The Voice Library Online Recorder nnnnnnnnnnensnnnnnnrnnnnesrnrrrnsrnrrrnsrnrrrnsnrrnrnrnnrrrnrnrrrnnnrrnnntntrnnnrrrnnnnrrrennnrrennnnrenn nn erenn 6 Fe LO H eoan O O 6 r aE EA E E A 7 SE AE EE 15 REESEN PEI TOTTE POPI AIAT E PO TT AEI E E TTT EE P TT 15 Rela NG dee a aa 16 Update Account Change User Name cccccccsseeecccesseeecceeueececcceeeeeeesseaueceeseaaeeceeseeueeeessuaeeeeessuagaeceessuageeeessageeeessaas 17 Change Account Password cccccccccceceeeeseeeeeeeeeeeseeeeeeesseeeeseeeeeeeeseeeeseeeeeeesseaeeeeeeeeessaeeaeseeeeeeeeeeseeeaseeeeeeessaaaeseeeeeeeseaas 19 Adan Actes E TOUr EE 20 E EE 25 Si 29 ZE Ck Ge a S 31 Belew eye OR Bie AC EE 32 Sale e rr 33 lag ni il EE 35 Ear ee ee 37 KOY LENO E sernir E EEE acim ee aus ean velar vetoes eased ee epee nee ea eons 39 Add Record and Listen Time EE 40 EE Expiralon DAIO sua tciacintannnacnendiisisusshbenannisandesoatasmnenseacaendnexertsqeniabnndscusaxsanon dia cateothpenesasthdashasdsesuienssaberesnanaedsdeshsasnsiats 44 lebt EE EEN 48 laten 50 EE Te Ae 51 Ewe FA IN EE 52 P e lge e EE 54 AC e E E 54 Recordings
24. account User Name and Password phone Recorder ID and PIN for this card phone and online Listener ID and Password for this card Keep this information with your personal files If you misplace this information you can follow the instructions Forgot Password instructions on page 29 You can also click the Contact tab to send an email to info RememberedVoices com or call us at 1 888 9 HEAR ME 1 888 943 2763 and press 2 to request this information to be resent to you 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Redeem a Gift Card If you have received an access card as a gift by email or mail visit www RememberedVoices net to log in and personalize your account and begin recording on your card Step 1 Click Recorder and log in with the User Name and Password provided in your card confirmation email welcome letter Record 1 888 9 HEAR ME Voice Library VOICES Se Exeter NH 03833 USA Home Contact FAQ Create New Account Recorder Login Listener Click here to go to Listener Page J 3y gts am mmer Create Wew Account Forgot Password Step 2 Consider changing the User Name and Password that has been automatically assigned to this account Review the instructions to Update Account Change User Name on page 17 Your Voice Library card is considered active from the date of purchase You will receive a confirmation email and or welcome letter containing your access codes
25. and select Add Time to Card Or in the Card Information section click Add Time to the right of Time Remaining D Manage Account Purchase New Card Send A Card Update Greeting Card Recordings Record New Upload MP3 Notify a Listener Date Length Title There are currently no recordings on this Remembered Voices ca Add Years to Card MP3 above eene Manage Beneficiaries Change Card Name Change Recorder PIN Change Listener Password Last Reviewed Iq 4 H gt NM Page size 10 v card please click Record New or Upload 0 items in 1 pages Card Information lt lt Return to Home Step 2 Select an option from the Upgrade Description dropdown Select a Quantity Click Checkout Name RV Gift Card 300 minutes S years Recorder ID 59949 Recorder PIN XXXX Listener ID 68653 Listener Password XXXXX677 Time Remaining 300 min Expiration Date 11 29 2015 Add Card Time Fields indicated with are required Card Information Name RV Gift Card 300 minutes 5S years Total Time 300 min Purchased Date 11 30 2010 Card Upgrade Information Upgrade Description RY Gift Card Upgrade 300 minutes 5 years v Quantity el Number Remaining Time Last Used Date Unit Price Total Price ED m 48848575536740 300 min 11 30 2010 40 00 40 00 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com
26. created by PTI ios ss tnctcn scceseenneesicsiciniiresaicesuanuasnsiineuenseinnciesiieialeessanuasauseetuenneianeiesieantanauiineeneiadiiaiaiaanaaeness 59 BE Ma ea ia o se ac PEE T AEE EE EE A EET E PETE EIEE EE E ETEA P O E EPET T 60 Delete a Hecordumg 63 Upload IPG EE 64 Using The Voice Library by Phone Hecorder nnne 72 Create an Account and Purchase a Card 72 AER 25416 375 EE 72 Jet er EE 73 i A y E PERETE E A PETE A E AT EE EE TE ERIE ET EEE SEE EIE A AAI AA PEE TFAA EEEE TET 73 Paor ER Eege 75 Chango EE NEE been 75 Change Recorder PIN or Listener Password BEE 75 urcate a New ON E 76 ee ie o Ee E 76 BO CE ar Ane Dr EE 77 Add Time Buy Card s or Speak with Customer Service ccccceeeeeeecceeeeeeeeeeeececeeeeeeeeseceeeesseaeeeseceeeesseuaeeeseeeeeeseseaaaeess 77 a IPEER PATEE EEE APEE EEEE A EEE T EEEE A TEE EELE EE EATE PEE E TEET ETETE EE EEE AT EEEE AE FTE AFFET ETTET 77 Val h tele BE act eeesct E satiws sw see ecg eves tia ccc AEE 78 Sle ol ei ge Er EE 78 OS LIS LISTENE S acc ce sapere outside scream gece dee tw seule cose oneaidae anaes E ten deveseueusuinsumdeuade 79 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Using The Voice Library aS alstener nn nrre nnn eene 79 Using The Voice Library Online Listener cccccseeccccccesececcceeeeceeceeeeceeeseeeeeesseuseeeeseeaseceesseaeeeeesseaeceeseaeeeeessageeeesssneeesees 79 Bolg ono TE 79 el NT EE 80 Wene ee Wt IO Eeer 81
27. that are not the copyright of the Recorder are restricted Promo Code A code created by Remembered Voices to offer a discount on the purchase of a new card Promo codes can be used on purchases of cards for yourself or on gift purchases Recorder An account holder who uses card s to manage recordings and uploads accessible by Listener s Recorders can manage several cards through an account The Recorder manages their account online with a User Name and Password that provides access to all cards within their account The Recorder accesses a specific card by phone with a Recorder ID and PIN Time Remaining Amount of minutes available on a card for recording and playback Usage is factored in 1 minute intervals 15 seconds will roll up to the next minute Recorders and Listeners can Add Time to this card Online each time a recording is created or played the Time Remaining will reflect the number of minutes remaining By phone each time a call accesses a card the duration of the call is deducted from the minutes available 92 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com
28. the Listener ID and Password necessary to listen to the recordings on this card only Notify Listener Card Information Name RY Gift Card 300 minutes 5 years Number 48848575536740 Total Time 300 min Remaining Time 300 min Purchased Date 11 30 2010 Last Used Date 11 30 2010 Notification Information Email 603 583 4880 14 Front Street Exeter NH 03833 USA ww m 39 www RememberedVoices com Add Record and Listen Time 40 Time Remaining refers to the amount of minutes available on your access card for recording and playback Each instance when a recording is created or played on the website or when your Voice Library is accessed by phone the Time Remaining will be decreased Usage is factored in 1 minute intervals 15 seconds will roll up to the next minute You and your Listeners can Add Time to your card gt Example If you purchase a card with 300 minutes and create a 5 minute 14 second recording online you will have ur next recording is by phone and 295 minutes remaining for recording and listening 800 minutes 5 minutes If yo your call length is 14 minutes and 16 seconds long you will have 280 minutes remaining on your card 295 minutes 15 minutes gt lf there is no time remaining on your card you will not be able to record or listen online or access your card by phone until additional time is purchased Step 1 To add more recording and listening time to your card click Manage Card
29. the recording you want to listen to Press 1 to listen to this recording 2 to return to list of recordings 0 to hear all titles Press to select a recording Press 1 to hear this recording 2 to return to list of recordings When the recording has completed playback you will be returned to the list of recordings Add Listen and Recording Time If the card has less than 5 record listen minutes remaining you will automatically be directed to Customer Service Both you the Listener and the Recorder can add time to a card 603 583 4880 14 Front Street Exeter NH 03833 USA 88 e www RememberedVoices com Section 3 Troubleshooting There are several simple fixes to correct most recording and playback problems Review this list and make adjustments to your computer as necessary No sound While recording Always check that your microphone or headset is functioning before creating a recording See Create a Recording page 54 e ls the device plugged in e Is it turned on e Is it switched to mute e ls the volume too low to be heard During playback Always check that your headset earphones or speakers functioning before listening to a recording e Is the device plugged in e ls it turned on e ls it switched to mute e ls the volume too low to be heard Poor sound quality You can learn more about how equipment affects recording quality by reading our white paper available at www RememberedVoices com equi
30. third attempt the program will exit Process Payment Bill To Name John Doe Streeti 123 Avenue Street 2 City State Postal Code City State Postal Code Purchase Summary Product Description Price Quantity Total RV Gift Card 1 Year Upgrade 15 00 1 15 00 USD Promo Discount 0 00 USD Order Total 15 00 USD Payment Information Visa E Card holder name Sa Card number EE Expiration date oi y i 200 ei evy Cvv2 D what is cvvicwv2e git Authorize Net 5 Cancel Kc gt For more information on the CVV CVV2 code see page 13 Step 5 Click Continue Process Payment Thank you for upgrading your card You will receive confirmation by email and or letter with your complete account access information Don t forget to contact your family and friends with the Listener ID and Password for this card Consider the gift of a Remembered Voices card for birthdays holidays anniversaries and other special occasions Check our Special Offers when you want to give something that will be cherished for years to come a The Expiration Date will be updated Card Recordings Information for User Name Purchase New Card Send a Card Add Time to Card Add Year to Card Card Recordings Date Length Title Listen Last Reviewed a 2 12 2 2010 2 40 38 PM 4 min Uploaded Recording 6 CO 42 2 2010 2 59 31 PM 1 121212010 12 08 21 PM 6 min First Recording 0 42 2 2010 4 36 10 PM
31. will be cherished for years to come 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com The Expiration Date will be updated on your Card Management console Card Recordings Record New Upload MP3 Length Title Listen Last Reviewed here are currently no recordings on this Remembered Voices card To add a new recording or mp3 file to this card please click Record New or Upload MP3 above K lt 1 gt Pagesize 10 0 items in 1 pages Card Information Name RV Gift Card 300 minutes S years Edit Recorder ID 59949 Recorder PIN KXXX Edit Listener ID 68653 Listener Password MXXKXMBT Edit Notify Time Remaining 300 min Add Time Add Year lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 47 Add Beneficiary If Remembered Voices is unable to reach you when your Time Remaining reaches O or when your card expires we will contact the Beneficiary or Beneficiaries on your card If appropriate the Beneficiary will replace you as the account holder for the specific card to which they have been assigned Remember to keep your Beneficiary contact information accurate and up to date to ensure your recordings will continue to be available to your Listeners Step 1 Click Manage Card and select Manage Beneficiaries D Manage Account Purchase New Card Send A Card Manage Card
32. years 50 00 1 Promo Discount Order Total Payment Information Weg 27 Card holder name rs Card number BE Expiration date or elt CVV CVV2 What is CVV CVV2 d Proceed Cancel a gt For more information on the CVV CVV2 code see page 13 Click Continue to return to your Account Management screen Process Payment Total 50 00 USD 0 00 USD 50 00 USD Authorize Net Thank you for purchasing and sending a Remembered Voices gift card You will receive confirmation of your purchase by email and or letter the recipient will receive complete account access information by email and or letter The recipient of your gift card will receive an email and or welcome letter with the necessary codes to access their account and gift card their card will expire five years from the date of purchase You will receive a receipt for your payment Cards purchased through Send a Card will not appear in your list of cards and you will not receive the access codes unless the recipient shares the codes with you 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Forgot Password If you ve forgotten the password to manage your account online you can send a reminder to yourself by email Step 1 Go to www RememberedVoices net and click Forgot Password Record 1 888 9 HEAR ME The ro Powered by Remembered Listen 1 866 3 HEAR ME Alce voices ee Exeter NH 03833 USA Ho
33. 2 2 2010 12 08 21 PM 6 min First Recording 42 2 2010 4 36 10 PM M lt 1 gt gt Pagesize 10 2 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Expiration Date 11 27 2021 Total Time 600 Time Remaining 578 603 583 4880 14 Front Street Exeter NH 03833 USA Be www RememberedVoices com Add Record and Listen Time Time Remaining refers to the amount of minutes available on this card for recording and playback Each time you listen to a recording or a Recorder creates a recording the Time Remaining will reflect the number of minutes remaining Usage is factored in 1 minute intervals 15 seconds will roll up to the next minute As a Listener you can Add Time to a card gt Example If your friend purchases a card with 300 minutes and creates a 9 minute 15 second recording there will be 290 minutes remaining for recording and listening 800 minutes 10 minutes After you listen to this recording online the card will have 280 minutes remaining 290 minutes 10 minutes If you listen to this recording by phone the duration of the call will be deducted from the available minutes Step 1 To add more record and listen time to a card click Add Time to Card Card Recordings Information for User Name Purchase New Card Send a Card Add Time to Card Add Year to Card Card Recordings Date Length Title Listen Last Reviewed 2 12 2 2010 2 40 38 PM 4 min Uploaded Recording 6 6
34. 2010 11 21 38 AM 0 01000144286350 RY Gift Card 300 minutes 5 years 11 24 2010 1 00 13 PM 11 24 2010 1 00 13 PM U M lt 1 gt gt Pagesize 10 2 items in 1 pages Account Information First Name User State State Last Name Name Postal Code Postal Code Street 1 123 Street St Email you email com Street 2 Day Phone 6035834880 City City 603 583 4880 14 Front Street Exeter NH 03833 USA 2 www RememberedVoices com S 26 Step 2 Select a Delivery Method for your gift card Complete the Recipient Information Select a card from the Card Description dropdown and select the Quantity If you have a Promo Code enter it to receive a discount on your purchase Enter your promotion code to receive a discount on your purchase Click or lt Tab gt to verify and automatically update the Total Price If the promo code fails it is either an invalid promo code that does not exist inactive or expired Click Checkout Send a Card Delivery Information Delivery Method Recipient Information First Name Last Name Street 1 Street 2 City State Postal Code Card Information Card Description lt lt Return to Home Fields indicated with are required E Email name email com Alt Email Day Phone M JPnone Alt Phone Quantity Unit Price 50 00 Sub Total 50 00 Promo Code e Ai Promo Title Promo Amount Total Price 50 00 A Checkout B Can
35. 33 USA www RememberedVoices com 66 Step 5 The system will recalculate the size of your file based on file format quality and compression e MP3s files up to 60 00 minutes in length are about 54 MB e MP3 files that are 60 01 to 120 00 minutes in length are between 54 MB to 109 MB e MP3 files that are 120 01 minutes or more in length can be up to 200 MB This is the largest file size currently accepted Click Checkout Upload MP3 Card Information Name Total Time Purchased Date MP3 Information Title File Name Payment Zone Fields indicated with are required RV Gift Card 300 minutes 5 years 600 min 11 30 2010 Uploaded Recording My_interview mp3 MP3 Upload up to 60 minutes Number Remaining Time Last Used Date Date File Duration Amount To Pay 48848575536740 584 min 12 2 2010 12 2 2010 00 03 35 fhh ra ss 1 Checkout 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 6 Confirm billing information Click Continue Purchase Information Account Information First Name Usei Country E United States Last Name Name Email you email com Street 1 123 Street St Phone gt 6035834880 Street 2 City GC State ii State Postal Code Postal Code Is your account and billing information sam Sp m gt If your credit card is billed to a different address click No and enter billing addre
36. 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com ES 70 Step 11 Select your microphone from the dropdown list Adobe Flash Player Settings Microphone i Regord Cay Reduce Echo a e Cha ea Test your microphone by speaking at a normal conversational volume you will notice that the level meter changes with your voice volume Adjust the Record Volume slider so that the meter does not turn red when you are speaking Click Close gt If you skip this step your title will be created with the system s default settings which will not match the sound levels of your recording Step 12 You will now see the Recording window Click Record and begin speaking When you are finished press Stop then Save eg Card 48848575526740 L L ED Time Elapsed 00 04 Stop Record Remaining Card Time 593 56 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 13 If your screen does not automatically refresh click the Refresh button on your web browser to see your uploaded recording listed on the Card Management console Card Recordings Record New Upload MP3 lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Length Title Listen Last Reviewed 12 2 2010 2 40 38 PM Uploaded Recording 4 2 2 2010 2 59 31 PM 1 121212010 12 08 21 PM 6 min First Recording KO 6 1 2 2 2010 1 3
37. 66 3 HEAR ME Exeter NH 03833 USA A Manage Account Purchase New Card Send A Card Manage Card Card Recordings RecordNew Upload MP3 Date Length Title Listen Last Reviewed 2 12 2 2010 2 40 38 PM 4 min Uploaded Recording 6 12 2 2010 2 59 31 PM Delete 1 12 2 2010 12 08 21 PM 6 min First Recording 6 12 2 2010 1 37 38 PM Delete WM 4 D gt Pl Page size 10 v 2 items in 1 pages Card Information lt lt Return to Home Name Recorder ID Recorder PIN Listener ID Listener Password Time Remaining Expiration Date RV Gift Card 300 minutes S years 59949 XXXX 68653 XXXXX677 584 min 11 27 2021 Edit Notify Add Time Add Year Terms of Use Privacy Statement Security Statement Return amp Refund Policy Comments On the Card Management console you can e Edit card name e Edit Recorder PIN e Edit Listener Password e Notify Listeners with the Listener ID and password e Add record and listen time e Extend expiration date e Manage beneficiaries e Manage greeting e Manage recordings e Create and title recordings e Listen to recordings e Delete recordings e Upload MP3 files 32 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 2011 Remembered Voices LLC Edit card name You can easily organize your cards by assigning each one with a descriptive name Step 1 Click Manage Card and select Change Card Na
38. 7 38 PM Delete H 4 H Par Page size 10 v 2 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN MAXX Edit Listener ID 68653 Listener Password MXXMMB7 Edit Notify Time Remaining 584 min Add Time Expiration Date 11 27 2021 Add Year 71 Using The Voice Library by Phone Recorder You can purchase access cards check available time purchase additional minutes extend expiration date record and listen to the recordings on a Voice Library card by phone Only one card can be accessed during your call the Recorder ID and Recorder PIN are unique to each card If you have multiple cards each will have its own Recorder ID Recorder PIN Listener ID and Listener Password When you or your Listeners access a card by phone the length of your call will be deducted from the available minutes on that card As you become familiar with the phone menu you can enter your number selections as soon as the voice prompt begins Call 1 888 9 HEAR ME 1 888 943 2763 and enter a Recorder ID and Recorder PIN Press 1 to log into your card Press 2 to open an account or speak with a Customer Service representative To end your call at any time hang up Create an Account and Purchase a Card Press 2 to open an account gt Note that there is a USD 5 service charge to set up an account by phone If you open an account online and without Customer Service assistance there is no se
39. Listener ID 68653 Listener Password XXXXXG77 Edit Notify Time Remaining 300 min Add Time Expiration Date 11 27 2016 Add Year lt lt Return to Home Step 2 Click Record lt lt Return to Card Management Console i e Greeting for card RV Gift Card 300 minutes 5 years Step 3 A popup window from Adobe Flash Player will ask if you will allow The Voice Library server to access your camera and microphone The server will only access your computer microphone and only when you are actively recording Click Allow click Remember to skip this step on your next recording during this web session Click on the tab with a microphone R I Adobe Flash Player Settings Privacy Allow 173 162 205 101 to access your camera and microphone O Allow OS Deny 603 583 4880 14 Front Street Exeter NH 03833 USA 92 www RememberedVoices com Step 4 Select your microphone from the dropdown list Adobe Flash Player Settings Microphone Record l _ Reduce Echo E ih Test your microphone by speaking at a normal conversational volume you will notice that the level meter colored bar on the left changes with your voice volume Adjust the Record Volume slider so that the meter does not turn red when you are speaking Click Close gt If you do not see this popup you will need to turn on or allow Java Java Script to run on your system Visit http get adobe com flashplayer for full download instru
40. Remembered Voices card To add a new recording or mp3 file to this card please click Record New or Upload MP3 above Iq 4 H gt NM Page size 10 x D items in 1 pages Card Information Name New Card Name Edit Recorder ID 59949 Recorder PIN KXXX Edit Listener ID 68653 Listener Password MXMXKB7 Edit Notify Time Remaining 300 min Add Time Expiration Date 11 29 2015 Add Year lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Edit Recorder PIN You can change your Recorder PIN at any time If you have reset your PIN or received a Voice Library access card as a gift you may wish to change your PIN to a more memorable number Step 1 Click Manage Card and select Change Recorder PIN Or click Edit to the right of Recorder PIN D Manage Account Purchase New Card Send A Card Manage Card Card Recordings Record New Upload MP3 z Date Length Title There are currently no recordings on this Remembered Voices tca MP3 above Update Greeting Manage Beneficiaries Change Card Name Change Listener Password Notify a Listener Add Time to Card Kb Add Years to Card v lt 1 gt gt Pagesize 10 s card please click Record New or Upload 0 items in 1 pages Card Information Name Recorder ID Recorder PIN Listener ID Listener Password Time Remaining Expiration Date
41. account User Name and Password phone Recorder ID and PIN phone and online Listener ID and Password Keep this information with your personal files To see the card expiration date follow the instructions on page 32 Redeem a Promo Code If you have a discount or promo code you can use that code to purchase a card for a new or existing account If you do not have an account follow the Create an Account instructions on page 7 If you already have an account you can use the promo code to Add a Card to Your Account page 20 or Send a Card as a Gift page 25 603 583 4880 14 Front Street Exeter NH 03833 USA 15 www RememberedVoices com Managing Your Account Log in at www RememberedVoices net as a Recorder with your account User Name and Password When you access your account online you can manage several cards during your visit You will automatically be logged out if your page is not active for several minutes Click Remember me to remain logged in until your web browser is closed The Record 1 888 9 HEAR ME Powered by Remembered Listen 1 866 3 HEAR ME Alce Llor ary VOICes DEN Exeter NH 03833 USA Home Contact FAQ Create New Account Recorder Liste ner Click here to go to Listener Page Username Log in Remember me Create ge ees Forgot Password 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 16 Update Account Change User Name It
42. ards have a 3 digit code printed on the back of the card to the right of the card number American Express cards have a 4 digit code printed on the front to the right of the card number If you are 100 certain that your card has no code on it then leave the field blank Visa Mastercard amp Discover Card Flip your card over and look at the signature box You should see either the 16 digit credit card number or just the last four digits followed by a special 3 digit code This 3 digit code is your Card Security Code American Express Dsserlozn Enter Look for the 4 digit code printed on the front of your card just above and to the Bei es a lt gt right of your main credit card number RE oo eee This 4 digit code is your Card Security Code a ee K Click Continue Process Payment Q Thank you for your purchase You will receive confirmation by email and or letter with your complete account access information Start recording today Log in or call with the account number and password included in our confirmation You can manage your card and add additional cards by logging in with your Recorder User Name and Password Don t forget to contact your family and friends with the Listener ID and Password for this card Consider the gift of a Remembered Voices card for birthdays holidays anniversaries and other special occasions Check our Special Offers when you want to give something that will b
43. bo delete SUSAN SOMEONE The Beneficiary will be removed from your Card Beneficiaries list gt Ifyou keep Beneficiary information with your personal records be sure to update that information as well Card Beneficiaries lt lt Return to Card Management Console 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com First Name Last Name Email Day Phone Action John Doe john email com 987654321 Edit Delete WM 4 H gt NM Page size 10 v 1 items in 1 pages Add Beneficiary Card Information Name RV Gift Card 300 minutes S years Number 48848575536740 Total Time 200 min Remaining Time 300 min Purchased Date 11 30 2010 Last Used Date 12 2 2010 51 Manage Greeting Record the greeting that Listeners will hear when they access your card by phone Step 1 Click Manage Card and select Update Greeting D Manage Account Purchase New Card Send A Card ea Manage Beneficiaries Card Recordings Record New Upload MP3 BENEKE Change Recorder PIN Change Listener Password Notify a Listener Dote Length T Add Time to Card Lost Raviowed There are currently no recordings on this Remembered Voices ce Add Years to Card s card please click Record New or Upload MP3 above fi ee WM 4 1 gt NM Page setze 10 v 0 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN XXX Edit
44. card You will receive confirmation by email and or letter with your complete account access information Don t forget to contact your family and friends with the Listener ID and Password for this card Consider the gift of a Remembered Voices card for birthdays holidays anniversaries and other special occasions Check our Special Offers when you want to give something that will be cherished for years to come lt E 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com The Total Time Expiration Date and Time Remaining will be updated Card Recordings Information for User Name Purchase New Card Send a Card Add Time to Card Add Year to Card Card Recordings Length Title Listen Last Reviewed 12 2 2010 2 40 38 PM 4 min Uploaded Recording 12 2 2010 2 59 31 PM 4 2 2 2010 12 08 21 PM 6 min First Recording 12 2 2010 4 36 10 PM H d D gt H Page size 10 X 2 items in 1 pages Card Information Expiration Date 11 26 2026 Name RV Gift Card 300 minutes S years Total Time 900 Time Remaining 878 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 85 Extend Expiration Date The Expiration Date refers to the length of time a card will be available through The Voice Library You can access the recordings on a card at any time and frequency until the card expiration date Step 1 To extend the duration of archive time for a card click Add Years to Ca
45. cel 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 3 Confirm billing information Click Continue Purchase Information Account Information First Name First Name Country Select from dropdown Last Name Last Name Email name email com Street Ltr Street 1 Phone Phone Street 2 City City State State Postal Code Postal Code me Is your account and billing information sami ove ow d Continue p If your credit card is billed to a different address click No and enter billing address Click Continue Purchase Information Account Information First Name ei Country Last Name Nami Email Street 1 991123 Street St Phone Street 2 City State Postal Code Is your account and billing information same Oves zm D Billing Information First Name Postal Code LM geg Continue H 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 28 If the card is not accepted by the third attempt the program will exit Enter your credit card information Click Proceed If rejected correct as prompted When the credit card is accepted the Order Total will be applied to your card Process Payment Bill To Name First Name Last Name Streeti 123 Street St Street2 City State Postal Code City State Postal Code Purchase Summary Product Description Price Quantity RV Gift Card 300 minutes S
46. code on it then the field can be left blank Delete a Recording On the Card Management console is a list of Card Recordings The Recorder can delete a recording from this list by clicking Delete on the far right of the recording information line The recording is then deleted from The Voice Library server and can not be recovered 603 583 4880 14 Front Street Exeter NH 03833 USA 91 www RememberedVoices com Expiration Date The length of time that access to a card will be available as an archive through The Voice Library Recorders and Listeners can access the recordings on a card at any time and frequency until the card expiration date if there is time remaining on their card Recorders and Listeners can Add Years to a card Listener Any individual or group who has received permission in the form of a card specific Listener ID and Password to listen to the recordings on a particular Voice Library card Listeners can not add or delete recordings or request ID Password from Remembered Voices Listeners can add shared access time record listen time and storage time to a card A Listener shares a Listener ID and Password with other Listeners and uses these codes to access recordings online and by phone MP3 online only Audio file Recorders can upload a sound file that has been converted to MP3 format with a bit rate of 128 kbps Please refer to your recording or converting software for the correct quality settings Recordings
47. correct as prompted When the credit card is accepted the Order Total will be applied to your card If the card is not accepted by the third attempt the program will exit Process Payment Bill To Name User Name Streeti 123 Street St Street2 City State Postal Code City State Postal Code Purchase Summary Product Description Price Quantity Total RV Gift Card 300 minutes 5 years 50 00 1 50 00 USD Promo Discount 0 00 USD Order Total 50 00 USD Payment Information vs gg Card holder name See Card number fT Expiration date 01 x 200 v evy Cvv2 D what is cvvicvv2 e Authorize Ne gt For more information on the CVV CVV2 code see page 13 Step 5 Click Continue to return to your Account Management screen Process Payment Thank you for your purchase You will receive confirmation by email and or letter with your complete account access information Start recording today Log in or call with the account number and password included in our confirmation You can manage your card and add additional cards by logging in with your Recorder User Name and Password Don t forget to contact your family and friends with the Listener ID and Password for this card Consider the gift of a Remembered Voices card for birthdays holidays anniversaries and other special occasions Check our Special Offers when you want to give something that will be cherished for years to come
48. ctions Step 5 You will now see the Recording window Click Record and begin speaking you will have a maximum recording length of 10 seconds When you are finished press Stop then Save e Card 48848575536740 fi 1 1 f L 208 20 20 20 20 20 E A Time Elapsed 00 04 Stop Record Step 6 If you want to hear your greeting click Listen Otherwise click Return to Card Management Console Listening to your greeting does not deduct time from your card s available minutes Manage Greeting for card RV Gift Card 300 minutes 5 years Record 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 99 Manage Recordings You will need three things to record your voice online e Areliable internet connection e A microphone i e desk microphone headset microphone or integrated microphone e A playback device i e desk speakers integrated speakers or earphones Using the audio device software create a test recording to determine your speaking volume best microphone position and how much noise is picked up i e breathing shuffling paper cars driving by In some circumstances you may need to upgrade your computer or invest in a higher quality microphone to create better recordings For more information and suggestions please read www RememberedVoices com equipment htm Create a Recording 54 If you ve ever recorded a voice mail message you already know the basic rules s
49. dd Year lt lt Return to Home Step 2 Enter a Title Click Select Upload MP3 Fields indicated with are required Card Information Name Ry Gift Card 300 minutes S years Number 48848575536740 Total Time 600 min Remaining Time 584 min Purchased Date 11 30 2010 Last Used Date 12 2 2010 MP3 Information e MP3 Upload up to 60 minutes 1 e MP3 Upload up to 120 minutes 2 e MP3 Upload greater than 120 minutes 3 ite Date 12 2 2010 200MB Max 128kbps Select y Continue Cancel 603 583 4880 14 Front Street Exeter NH 03833 USA o4 www RememberedVoices com Step 3 Navigate your computer and find the MP3 you want to upload Select it and click Open kin TE my Documents k d My Computer My Recent my Network Places Documents 3 My_interview mp3 3 My Documents My Computer File name Open My Network Files of type All Files Step 4 Click Continue Upload MP3 Fields indicated with are required Card Information Name RY Gift Card 300 minutes 5 years Number 48848575536740 Total Time 600 min Remaining Time 584 min Purchased Date 11 30 2010 Last Used Date 12 2 2010 MP3 Information e MP3 Upload up to 60 minutes 1 e MP3 Upload up to 120 minutes 2 e MP3 Upload greater than 120 minutes 3 Title Uploaded Recording Date 12 2 2010 Select File 200MB Max 128kbps My_interviews mp3 Select 603 583 4880 14 Front Street Exeter NH 038
50. de Is your account and billing information sam Billing Information postal Code Gui Continue H 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 45 Step 4 Enter your credit card information Click Proceed If rejected correct as prompted When the credit card is accepted the Order Total will be applied to your card If the card is not accepted by the third attempt the program will exit Process Payment Bill To Name User Name Streeti 123 Street St Street2 City State Postal Code City State Postal Code Purchase Summary Product Description Price Quantity Total RV Gift Card 1 Year Upgrade 15 00 1 15 00 USD Promo Discount 0 00 USD Order Total 15 00 USD Payment Information VISA Mastercard i AMERIG Card holder name E Card number WESSEN Expiration date foi y 2010 y cvv Cvv2 D what is CVV CVV2 Poco A Ee wm Authorize Net gt For more information on the CVV CVV2 code see page 13 Step 5 Click Continue Process Payment Thank you for upgrading your card You will receive confirmation by email and or letter with your complete account access information Don t forget to contact your family and friends with the Listener ID and Password for this card Consider the gift of a Remembered Voices card for birthdays holidays anniversaries and other special occasions Check our Special Offers when you want to give something that
51. e cherished for years to come 603 583 4880 14 Front Street Exeter NH 03833 USA 13 www RememberedVoices com 14 You are now logged in to The Voice Library as a Recorder This is your Account Management page providing an overview of your account and all the cards within your Voice Library This will be your home page when you log in to your account using your User Name and Password Hello User Logout Record 1 888 9 HEAR ME The d Powersa db es Listen 1 866 3 HEAR ME Alce lOr voices Exeter NH 03833 USA Home Contact FAQ Hello User What would you like to do A Manage Account Purchase New Card SendACard Your Remembered Voices Cards Select a card to manage to add recordings or listen to existing recordings Number Name Last Used Date Purchased Date of Recordings 01000144286350 RY Gift Card 300 minutes 5 years 11 24 2010 1 00 13 PM 11 24 2010 1 00 13 PM 0 Select WM 1 gt Dl Page size 10 v 1 items in 1 pages Account Information First Name User State State Last Name Name Postal Code Postal Code Street 1 123 Street St Email you email com Street 2 Day Phone 6035834880 City City Terms of Use Privacy Statement Security Statement Return amp Refund Policy Comments 2010 Remembered Voices LLC Your Voice Library account and access card are now active You will receive an email confirmation and or welcome letter containing your account and card access codes
52. ed 02 09 Pause Stop Record Remaining Card Time 597 51 Click Record Title Your Listeners who access your recordings by phone will hear this title in a menu and use it to select this recording gt Ifyou hit Discard you will DELETE this recording Deleted recordings can not be recovered ES se Card 488948575536740 What would you like to do Remaining Card Time 594 12 Enter the title for your recording e Card 48948575526740 Enter Title 00000 eo 3 Time Elapsed Record Remaining Card Time 594 12 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 7 Right click on the red bar displaying the card number to open the Flash Player menu Select Settings Card 48848575536740 ut Enter Title First Record 77 Paste Delete Select All The Adobe Flash Player window will open again Tap the volume slider to reset the levels or test your microphone settings again and adjust the Record Volume as necessary gt If you skip this step your title will be created with the system s default settings which will not match the sound levels of your recording Adobe Flash Player Settings Microphone a Record _ Reduce Echo SS ha men Click Record as you repeat this title aloud When you have finished click Stop and then click Save gt If you skip this step your recording will not have a title You will not have a second o
53. emaining 300 min Add Time Expiration Date 11 29 2015 Add Year lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Edit Listener Password If you change the Listener Password your Listeners will no longer be able to access the recordings on this card You can notify Listeners of the new Password by following the instructions on page 39 Step 1 Step 2 Click Manage Card and select Change Listener Password Or click Edit to the right of Listener Password D Manage Account Purchase New Card Send A Card Manage Card Update Greeting Manage Beneficiaries Enter the Current Listener Password Change Card Name Card Recordings Record New Upload MP3 DANE TA Change Recorder PIN Notify a Listener z Date Length Title Add Time to Card Last Reviewed e nu 1 nu There are currently no recordings on this Remembered Voices ce Add Years to Card card please click Record New or Upload MP3 above WM 4 H gt NM Page size 10 v 0 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN XXX Edit Listener ID 68653 Listener Password XXXXMB 7 Time Remaining 300 min Add Time Expiration Date 11 29 2015 Add Year lt lt Return to Home this is included in your card confirmation email welcome letter Enter your New Listener Password it must co
54. er Password MXXMXB 7 Edit Notify Time Remaining 590 min Add Time Expiration Date 11 27 2021 Add Year lt lt Return to Home Step 4 Click Play Adjust the Volume as necessary This popup will automatically close at the end of the recording playback If it does not click the X in the upper right corner gt Ifyou are opening a long recording the Time Elapsed will show the correct recording length after it has finished loading Depending on the speed of your Internet connection you may wish to wait a few minutes to allow the recording to load completely before pressing the Play button Time Elapsed 00 18 05 50 Pause Stop Volume Play Remaining Card Time 599 42 603 583 4880 14 Front Street Exeter NH 03833 USA i www RememberedVoices com S On the Card Management console the Time Remaining will be updated 12 2 2010 12 43 49 PM 4 min 12 2 2010 12 08 21 PM 6 min K 4fi gt H Page size 10 v Card Information Listener Pa Expiration lt lt Return to Home 62 Card Recordings Record New Upload MP3 First Recording Name Recorder ID Recorder PIN Listener ID Time Remaining Listen Second Recording RV Gift Card 300 minutes 5 years 59949 XXX 68653 584 min 11 27 2021 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Length Title Last Reviewed 12 2 2010 12 43 49 PM 121212010 1 37 38 PM 2 items in 1 pag
55. ers that are updated backed up secured against power failures and protected from malicious threats Your recordings are archived until your card expires You can extend the expiration date of your card and ensure that your recordings remain available to future generations For peace of mind you can assign a different beneficiary to each card You can record with a telephone or cell phone or through a reliable internet connection e Use your telephone just like leaving a voice mail message e Set your cell phone on speaker or use a Bluetooth headset to record yourself during a long drive e Use a conference phone to preserve a conversation with family and friends e Create recordings when and where it is convenient for you e Send an audio letter when you dont have time to write Visit www RememberedVoices com frequently for special offers discounts and tips for creating memorable recordings Introduction When you create an Account in The Voice Library you can add an unlimited number of Access Cards and you become a Recorder If you access your account online you have an overview of all cards in your account and all the recordings on each card Each card has a unique combination of access codes that can be shared with friends and family Listeners The minutes available on your card are deducted for each recording and playback recordings and playback can occur online and by phone and can be simultaneous You and your Listeners can p
56. es Edit Notify Add Time Add Year Delete a Recording Deleting a recording is permanent Please be sure that you want to delete a recording from your Voice Library it will NOT be recoverable by Remembered Voices and will no longer be available to your Listeners Deleting a recording will not credit the Time Remaining on your card Step 1 Step 2 Click Delete to the right of your recording Card Recordings Record New Upload MP3 Date Length Title i Listen Last Reviewed emm 2 1 2 2 2010 12 43 49 PM 4 min Second Recording 12 2 2010 12 43 49 PM 1 121212010 12 08 21 PM 6 min First Recording 6 6 4 2 2 2010 1 37 38 PM Delete K allt un Pagesize 10 2 items in1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN LEE Edit Listener ID 68653 Listener Password MXXMMB7 Edit Notify Time Remaining 584 min Add Time Expiration Date 11 27 2021 Add Year lt lt Return to Home If you are certain that you want to delete your recording click OK 4re you sure you want to delete the recording Second Recording D will be permanently deleted From the Remembered Voices database Please presss OK to confirm Your recording is now removed from the list of Card Recordings on the Card Management console Card Recordings RecordNew Upload MP3 Date Length Title Listen Last Reviewed 1 121212010 12 08 21 PM 6 min Fi
57. icated with are required Account Information Name Name User Street 1 123 Street St Street 2 City State Postal code City State Postal Code Card Information Unit Price 50 00 Sub Total 50 00 Promo Code Promo Title Promo Amount Total Price 50 00 lt lt Return to Home checkout 603 583 4880 14 Front Street Exeter NH 03833 USA 21 www RememberedVoices com Step 3 Confirm billing information Click Continue Purchase Information Account Information First Name Use Country United States Last Name Name Email M ou email com Street 1 9123 Street St Phone 6035834980 Street 2 City Em State State Postal Code Postal Code Is your account and billing information sam lt p x gt If your credit card is billed to a different address click No and enter billing address Click Continue Purchase Information Account Information First Name Ussi Country Inited States E Last Name Name Email you emailcom Street 1 M123 Street St Phone 6035834880 Street 2 City Bt State State Postal Code Postal Code Is your account and billing information sam Billing Information Email First Name Last Name Street 1 Phone Postal Code 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 4 Enter your credit card information Click Proceed If rejected
58. is important to keep your contact information accurate and up to date so that Remembered Voices can notify you of service updates Step 1 Click Manage Account and select Update Account Purchase New Card Send A Card Change Password Your Remembered Voices Cards Select a card to manage to add recordings or listen to existing recordings Number Name Last Used Date Purchased Date of Recordings 010001 44286350 RY Gift Card 300 minutes 5 years 11 24 2010 1 00 13 PM 11 24 2010 1 00 13 PM U WM 4 1 gt NM Page size 10 v 1 items in 1 pages Account Information First Name User State State Last Name Name Postal Code Postal Code Street 1 123 Street St Email you emiail com Street 2 Day Phone 6035834880 City City Step 2 Update your user name name address email s and or phone number s gt f Remembered Voices is unable to reach you through the information provided we will contact the beneficiary on your card when the card nears its expiration date Update Account Information Fields indicated with are required Account Login Information User Name VW User Name Email addresses are unique and make easy to remember User Names Password Password wil not be erste que to security reason Day Phone Enter your phone number without dashes Personal Information spaces or parenthesis i e 6035834880 we IC First Name Last Name Street 1 Street 2 City State
59. l be updated You may wish to notify your Beneficiary that you ve selected them for this card and keep a copy of their contact information with your personal records Card Beneficiaries john email com 1 items in 1 pages Add Beneficiar Card Information Name RV Gift Card 300 minutes 5 years Number 48848575536740 Total Time 300 min Remaining Time 200 min Purchased Date 11 30 2010 Last Used Date 12 2 2010 lt lt Return to Card Management Console 603 583 4880 14 Front Street Exeter NH 03833 USA 4 www RememberedVoices com S Edit Beneficiary Remember to keep your Beneficiary contact information accurate and up to date to ensure your recordings are available to your Listeners Step 1 Click Edit to the right of the Beneficiary you want to edit Card Beneficiaries First Name Last Name Email Action Day Phone John Doe john email com Iq 4 DH gt NM Page size 10 v 1 itemsin1 pages Add Beneficiary Card Information Name RV Gift Card 300 minutes 5 years Total Time 300 min Purchased Date 11 30 2010 lt lt Return to Card Management Console Step 2 Make your corrections and click Save Number 48848575536740 Remaining Time 300 min Last Used Date 12 2 2010 Edit Beneficiary Fields indicated with are required First Name John Last Name Doe Street 1 123 Avenue Ave Street 2 City City State State Postal Code
60. ly access your computer microphone and only when you are actively recording Click Allow click Remember to skip this step on your next recording during this web session Click on the microphone tab h Adobe Flash Player Settings Privacy a Allow 173 162 205 101 to access your camera and microphone LI Ge Step 3 Select your microphone from the dropdown list Adobe Flash Player Settings Microphone A Record Reduce Echo ee a Test your microphone by speaking at a normal conversational volume you will notice that the level meter changes with your voice volume Adjust the Record Volume slider so that the meter does not turn red when you are speaking Click Close gt lf you do not adjust the Record Volume your recording title will be created with the system s default settings These might not be suitable for voice recording gt If you do not see this popup you will need to turn on or allow Java Java Script to run on your system Visit http get adobe com flashplayer for full download instructions 603 583 4880 14 Front Street Exeter NH 03833 USA 55 www RememberedVoices com 56 Step 4 Step 5 Step 6 You will now see the Recording window Click Record and begin speaking the maximum length per recording is 60 minutes When you are finished press Stop You can also click Pause to temporarily pause recording ES se Card 489485755236740 22777771 KEEN Time Elaps
61. me Or in the Card Information section click Edit to the right of Name D Manage Account Purchase New Card Send A Card Update Greeting G Manage Beneficiaries Card Recordings RecordNew Upload MP3 Change Card Name Change Recorder PIN Change Listener Password Notify a Listener Length Title Add Time to Card Last Reviewed here are currently no recordings on this Remembered Voices ta MP3 above Add Years to Card s card please click Record New or Upload M allt un Pagesize 10 0 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Recorder ID 59949 Recorder PIN XK Edit Listener ID 68653 Listener Password XXXXXO77 Edit Notify Time Remaining 300 min Add Time Expiration Date 11 29 2015 Add Year lt lt Return to Home Step 2 Enter the New Card Name Click Save Change Card Name Fields indicated with are required Card Information Name Ry Gift Card 300 minutes 5 years Number 48848575536740 Total Time 300 min Remaining Time 300 min Purchased Date 11 30 2010 Last Used Date 11 30 2010 Card Name Current Card Name RY Gift Card 300 minutes 5 years 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com SS Your card name will be updated on the Card Management console Card Recordings Record New Upload MP3 Length Title Listen Last Reviewed here are currently no recordings on this
62. me Contact FAQ Create New Account Recorder Log In Listener Click here to go to Listener Page Remember me Weate New Forgot Password ff Step 2 Enter the User Name and Email for this account Click Reset Password Forgot Password Fields indicated with are required d Reset Password gt gt Ifyou do not have an email address associated with your account you will not be able to reset your password Please call Remembered Voices customer service to reset you password 603 583 4880 14 Front Street Exeter NH 03833 USA 29 www RememberedVoices com 30 Step 3 Click Continue Forgot Password oO Your password has been reset and an email has been sent to your provided email address You will be returned to the www RememberedVoices net sign in page A message with a new password will be sent to the email listed in your Personal Information Step 4 Log in with your new Password Record 1 888 9 HEAR ME The ro Powered by Remembered Listen 1 866 3 HEAR ME OSICe ry voices eres Exeter NH 03833 USA Home Contact FAQ Create New Account Recorder Listener Click here to go to Listener Page PPR ma j e gt WE gt gt YS v Username mmm Create Wew Account Forgot Password You can change your password by following the Change Account Password instructions on page 19 Remember to update your personal files if you change your
63. n and test your listening volume Step 1 Select a recording you would like to hear Press the second Play button to hear the recording gt The first Play button CS will play the title of the recording This is the same title played in the list of recordings when you access The Voice Library by phone Card Recordings Information for User Name Purchase New Card Send a Card Add Time to Card Add Year to Card Card Recordings Date Length Title Listen Last Reviewed 1 2 2 2010 2 40 38 PM 4 min Uploaded Recording 121212010 2 59 31 PM 121212010 12 08 21 PM 6 min First Recording 12 2 2010 1 37 38 PM M 4 1 gt un Pagesize 10 2 items in 1 pages Card Information Name RV Gift Card 300 minutes S years Expiration Date 11 27 2021 Total Time 600 Time Remaining 584 Step 2 Click Play Adjust the Volume as necessary This popup will automatically close at the end of the recording playback If it does not click the X in the upper right corner Time Elapsed 00 18 05 50 Pause Stop Volume Remaining Card Time 589 42 603 583 4880 14 Front Street Exeter NH 03833 USA 81 www RememberedVoices com The Last Reviewed information and the Time Remaining will be updated Card Recordings Information for User Name Purchase New Card Send a Card Add Time to Card Add Year to Card Card Recordings Length Title Listen Last Reviewed 12 2 2010 2 40 38 PM 4 min Uploaded Recording 1 2 2 2010 2 59 31 PM 4
64. nd card expiration date Press when ready to return to main menu 2 Change greeting message 1 Change greeting Record greeting within 10 seconds press any key to stop recording 1 Listen to greeting Listen to currently saved greeting 2 Continue save Save greeting and return to main menu 3 Re record Re record greeting 2 Return to main menu 3 Change Recorder PIN or Listener Password 1 Change Recorder PIN Enter current PIN Enter new PIN 1 Accept Return to previous menu 2 Cancel Re enter current PIN Re enter new PIN 2 Change Listener Password Enter current Password 603 583 4880 14 Front Street Exeter NH 03833 USA 73 www RememberedVoices com Enter new Password 1 Accept 2 Cancel 4 Create a new recording Return to previous menu Re enter current Password Re enter new Password Press or any key to stop Up to 1 hour of recording time per recording 1 Listen to recording 2 Continue save Save recording Record title 3 Re record 5 Listen to a recording 2 Return to titles of recordings 6 Delete a recording Enter recording number immediately or 0 to hear all titles Press while title is playing to select Press to return to the list of recordings 1 Delete 1 Confirm delete Return to previous menu 2 Return to list 2 Return to list of recordings 7 Buy a card or add minutes years Forwarded to Customer Service representative Repeat this menu 74
65. nd or confirmation email with a Listener ID and Listener Password Each card has a unique Listener ID and Password that allows listening access online and by phone If you have multiple cards in your account you will have different Listener IDs and Passwords for each card These codes can be distributed to as many people as you choose After you have created recordings on your card notify your friends and family that they can listen to your recording any time and as often as they like until your card expires Closing Your Account 78 Contact Customer Service online at support RememberedVoices com or call 1 603 583 4880 to delete a card or close your account Remembered Voices will make arrangements to provide your recordings to you If your account is closed your Voice Library recordings will no longer be available to you or your Listeners 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Section 2 Listeners Using The Voice Library as a Listener A Listener can e Listen to recordings on a card e Add minutes to a card for recording and playback Time Remaining e Add years to the length of time a card will be available Expiration Date Using The Voice Library Online Listener When you access a card online the minutes you spend logged in or listening to titles will not be deducted from the available minutes on that card Only playback of recordings will be deducted Listener Access Codes
66. nsist of 4 to 10 numbers Re enter your new Password to confirm Click Save Change Listener Password Fields indicated with are required Card Information Total Time 300 min Purchased Date 11 30 2010 Listener Password Name RY Gift Card 300 minutes S years Number 48848575536740 Remaining Time 300 min Last Used Date 11 30 2010 Current Listener Password LS SSS F Show Re enter Listener Password KEES Cancel 603 583 4880 14 Front Street Exeter NH 03833 USA 37 www RememberedVoices com Your Listener Password will be changed on your Card Management console For security only the last three digits are shown on your screen Card Recordings RecordNew Upload MP3 Date Length Title Listen Last Reviewed There are currently no recordings on this Remembered Voices card To add a new recording or mp3 file to this card please click Record New or Upload MP3 above I dit H Pagesize 10 sl O items In 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN MK Edit Listener ID 68653 Add Time Expiration Date 11 29 2015 Add Year lt lt Return to Home You will receive confirmation of the new password by email and or mail Please keep this updated Listener Password information with your personal files 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Notify Listeners After you create an accou
67. nt and have begun adding recordings to your access card notify your friends and family Providing them with the Listener ID and Password for your card allows them to listen to those recordings any time and as often as they like until the Time Remaining is 0 or the card expires Each card has a unique Listener ID and Password combination that allows access online and by phone If you edit a Listener Password a Listener using the old password will lose access to your recordings Step 1 Click Manage Card and select Notify a Listener Or in the Card Information section click Notify to the right of Listener Password A Manage Account Purchase New Card Send A Card Manage Card Update Greeting Card Recordings Record New Upload MP3 E EE Change Recorder PIN Change Listener Password Date Length Title Add Time to Card Last Reviewed There are currently no recordings on this Remembered Voices ca Add Years to Card s card please click Record New or Upload MP3 above di Sai ale WM 4 H gt NM Page size 10 v 0 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN LEE Edit Listener ID 68653 Listener Password XXXXXO77 eit Cionn gt Time Remaining 300 min Add Time Expiration Date 11 29 2015 Add Year lt lt Return to Home Step 2 Enter the Email of the person you would like to notify They will receive an email with
68. on that card To control who can listen to your recordings create your recordings on different cards you can store recordings on one card for a certain group of friends a second card for a second group of friends and so on You can manage each card through your Account Management screen Step 1 Click Purchase New Card D Manage Account Purchase New Card Send A Card Your Remembered Voices Cards Select a card to manage to add recordings or listen to existing recordings Number Name Last Used Date Purchased Date of Recordings 01000144286350 RY Gift Card 300 minutes 5 years 11 24 2010 1 00 13 PM 11 24 2010 1 00 13 PM 0 Select K 4 i gt gt Pagesize 10 1 items in 1 pages Account Information First Name User State State Last Name Name Postal Code Postal Code Street 1 123 Street St Email you email com Street 2 Day Phone 6035834880 City City 603 583 4880 14 Front Street Exeter NH 03833 USA lt 0 www RememberedVoices com Step 2 Select a card from the Card Description dropdown and select Quantity If you have a Promo Code enter it to receive a discount on your purchase Enter your promotion code to receive a discount on your purchase gt Click or lt Tab gt to verify and automatically update the Total Price If the promo code fails it is an invalid promo code that does not exist is inactive or has expired Click Checkout Purchase New Card Fields ind
69. ontinued support An invoice for your purchase will be emailed and or mailed to you shortly Please remember to add title for you recording through the recording management console 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 9 Click on the microphone button ui to the right of the Title Card Recordings Record New Upload MP3 z Date Length Title Listen Last Reviewed 2 121212010 2 40 38 PM 4 min Uploaded Recording 6 12 2 2010 2 40 38 PM Delete 1 12 2 2010 12 08 21 PM 6 min First Recording 6 6 4 2 2 2010 1 37 38 PM Delete H 4 H Kach Page ste 10 v 2 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN KKA Edit Listener ID 68653 Listener Password XXXXXG77 Edit Notify Time Remaining 584 min Add Time Expiration Date 11 27 2021 Add Year lt lt Return to Home Step 10 A popup window from Adobe Flash Player will ask if you will allow the Remembered Voices server to access your camera and microphone Remembered Voices will only access your computer microphone and only when you are actively recording Click Allow click Remember to skip this step on your next recording during this web session Click on the microphone tab Me Adobe Flash Player Settings Privacy i Allow 173 162 205 101 to access your camera and microphone Te Allow OS Geng Lei Remember BI Ge
70. ormation VISA MasterCard DISCOVER AMI a Card holder name S Card number Kl Expiration date ov y 2010 el CYY CYY2 Kl What is COVMICMVZ TT 4 Proceed Cancel gt For more information on the CVV CVV2 code see page 13 Click Continue Total 40 00 USD 0 00 USD 40 00 USD ar dE Be Process Payment Don t forget to contact your family and friends with the Listener ID and Password for this card you want to give something that will be cherished for years to come 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Thank you for upgrading your card You will receive confirmation by email and or letter with your complete account access information Consider the gift of a Remembered Voices card for birthdays holidays anniversaries and other special occasions Check our Special Offers when The Time Remaining and Expiration Date will be updated on your Card Management console Card Recordings Record New Upload MP3 Length Title Listen Last Reviewed here are currently no recordings on this Remembered Voices card To add a new recording or mp3 file to this card please click Record New or Upload MP3 above Iq 4 i gt NM Page size 1 X 0 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN XXX Edit Listener ID 68653 XXXXXO77 Edit Notify Time Remaining
71. ow and try again If you still can not play your recording contact Remembered Voices at support RememberedVoices com or 1 603 583 4880 a Card 70476175653082 p gt E bs Time Elapsed Pause Stop Play Volume Remaining Card Time Time remaining does not reset The time remaining on a card is counted in minute intervals If a recording and its title total 00 01 15 a total of 2 minutes 00 02 00 will be used on your card If you play back 00 01 14 of a recording a total of 1 minute 00 01 00 will be used on your card If you notice that your Time Remaining does not reset or the time calculation is incorrect please contact Remembered Voices at 603 583 4880 or support rememberedvoices com Help If your question is not answered within this manual or our FAQ page click Contact on the Card Management console Account Management page or home page to send an email to info rememberedvoices com We will respond as quickly as possible You can also contact Remembered Voices LLC at 603 583 4880 14 Front St Exeter NH 03833 USA support rememberedvoices com 90 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Definitions Access The ability to record or listen to an audio file within a Voice Library card by telephone or online Access can be simultaneous more than one Listener at a time and immediate as soon as recording has been saved by The Voice Library server Account Allow
72. peak clearly and speak into the microphone You may want to test out your computer and microphone to familiarize yourself with its operation sound quality and sensitivity before using the minutes on your card Visit www RememberedVoices com for suggestions and topics to help you make memorable clear recordings For information on equipment and how to make the best quality recordings read our white paper at www RememberedVoices com equipment htm Step 1 If you have a microphone or headset plug it in If you have an internal microphone in your computer turn it on On your Card Information page select Record New Card Recordings Upload MP3 Date Length Title Listen Last Reviewed There are currently no recordings on this Remembered Voices card To add a new recording or mp3 file to this card please click Record New or Upload MP3 above RS SN gt NM Page ste 10 v 0 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN KKK Edit Listener ID 68653 Listener Password XXXXXG77 Edit Notify Time Remaining 600 min Add Time Expiration Date 11 27 2021 Add Year lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 2 A popup window from Adobe Flash Player will ask if you will allow the Remembered Voices server to access your camera and microphone Remembered Voices will on
73. pment htm e Online recording did you test your microphone level before you recorded and before you recorded your title e Was the recording created in a noisy environment e Was the microphone volume not adjusted to an optimum level e Were you too close to the microphone or too far e ls the microphone or headset volume turned too high or too low e Is the microphone or headset not designed for high quality voice recording e Are the headset earphones or speakers damaged e ls there a damaged connection on the recording playback equipment Record window does not track time If the recording popup does not register a change in Recording Time when you are actively recording verify that you have not clicked the Pause button 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 93 Record window closes automatically While recording If the recorder window closes while you are recording verify that your microphone is functioning properly The recorder will automatically stop and close if it does not register any sound for 10 seconds Record action failed lf the Internet connection is disrupted during recording the recording will be lost and time will not be deducted from the Time Remaining on your card Playback window closes automatically During playback If the playback window displays a yellow bar with the text There s a problem retrieving your data Try playing again close the popup wind
74. pportunity to create a title e Card 455485755236740 Enter Title First Recording Time Elapsed 00 05 Stop Remaining Card Time 594 12 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com ot Step 8 If you are satisfied with your title recording click Save Recording If not click Re Record Title and complete Step 6 again gt If you click Discard you will delete both this title and this recording Deleted recordings can not be recovered Card ts 7 oos8 7 40 What would you like to do Re RecordTitle Save Recording Discard Remaining Card Time 594 01 Step 9 The Voice Library will take a few moments to process and save your recording to our database When the process is complete the popup window will close What would you like to do Rie Record Title Save Recording Discard Remaining Card Time 594 11 Step 10 If your screen does not automatically refresh click the Refresh button on your web browser or F5 on your keyboard to see your new recording listed on your Card Management console Card Recordings RecordNew Upload MP3 Date Length Title Listen Last Reviewed 1 2 2 2010 12 08 21 PM 6 min First Recording 12 2 2010 12 08 21 PM M allt gt Pagesize 10 1 items in 1pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN KXXX Edit Listener ID 68653 Listener Pass
75. rd Card Recordings Information for User Name Purchase New Card Send a Card Add Time to Card Add Year to Card Card Recordings P Date Length Title Listen Last Reviewed 2 42 2 2010 2 40 38 PM 4 min Uploaded Recording 6 6 4 2 2 2010 2 59 31 PM 1 121212010 12 08 21 PM D min First Recording EI 12 2 2010 4 36 10 PM NE 24 H gt DI Pagesize 10 v 2 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Expiration Date 11 26 2026 Total Time 900 Time Remaining 878 Step 2 Select an option from the Upgrade Description dropdown Click Checkout Add Card Year Fields indicated with are required Card Information Name RY Gift Card 300 minutes 5 years Number 48848575536740 Total Time 300 min Remaining Time 600 min Purchased Date 11 30 2010 Last Used Date 12 2 2010 Card Upgrade Information es Upgrade Description v Total Price 15 00 e Step 2 Complete the Billing Information Click Continue Purchase Information Billing Information Country Selectfrom dropdown v LSZ First Name Last Name Street 1 Street 2 City State Postal Code 603 583 4880 14 Front Street Exeter NH 03833 USA 86 www RememberedVoices com Step 4 Enter your credit card information Click Proceed If rejected correct as prompted When the credit card is accepted the Order Total will be applied to your card gt If the card is not accepted by the
76. rst Recording E 1 2 2 2010 1 37 38 PM Delete H lt H gt H Pagesize 10 v 1 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN KN Edit Listener ID 68653 Listener Password XKXXXO77 Edit Notify Time Remaining 584 min Add Time Expiration Date 11 27 2021 Add Year lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 63 Upload MP3 You can upload a personal voice recording that has been converted to MP3 format You can listen to uploaded MP3s online and by phone Please see our Terms of Use at www RememberedVoices com terms htm for restrictions regarding MP3 content and ownership MP3 files must be recorded or converted to 128 kpbs Please refer to the instructions for your file converter software regarding file settings and quality Follow the instructions included with your recording device to connect it to your computer Step 1 Click Upload MP3 Card Recordings Record New Upload MP3 Date Length Title Listen Last Reviewed 1 121212010 12 08 21 PM 6 min First Recording 6 12 2 2010 1 37 38 PM Delete K 4 D gt H Pagesize 10 v 1 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN KXXX Edit Listener ID 68653 Listener Password XXXXXG77 Edit Notify Time Remaining 584 min Add Time Expiration Date 11 27 2021 A
77. s a Recorder or Account Holder to manage 1 or more cards and send gift cards Includes billing information Accessed online with the Recorder s User Name and Password Beneficiary Assigned to a card by the Recorder Inherits all the controls and rights of a Recorder if the Recorder does not respond to Remembered Voices contact attempts when the purchased storage time ends Otherwise the Beneficiary only receives access to the card recordings if the Recorder gives them Recorder or Listener access codes Card Access Card Voice Library Card A folder within a Voice Library account that contains audio files A card allows Recorder Account Holder to manage recordings uploads time minutes available for recording listening and expiration date Accessed by Recorder online with User Name and Password or by phone with Recorder ID PIN Accessed by Listener online with Listener ID Password or by phone with Listener ID Password Card Management Console Overview screen for managing a single card Displays recordings time available and add time functions Recorder ID and PIN and Listener ID and Password CVV CVV2 Code Purchases made in The Voice Library require a CVV CVV2 code for all credit card orders Most cards have a 3 digit code printed on the back of the card to the right of the card number American Express cards have a 4 digit code printed on the front to the right of the card number If you are 100 certain that the card has no
78. ss Click Continue Purchase Information Account Information First Name Use Country Si United States Last Name Name Email you email com geleet EES Phone 996035834880 Street 2 City City State BP State Postal Code M Postal Code Is your account and billing information sam Billing Information First Name Country Email Selectfrom dropdown Required Required Postal Code 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com 67 Step 7 Enter your credit card information Click Proceed If rejected correct as prompted When the credit card is accepted the Order Total will be applied to your card If the card is not accepted by the third attempt the program will exit Process Payment Bill To Name User Name Streeti 123 Street St Street2 City State Postal Code City State Postal Code Purchase Summary Product Description Price Quantity Total MP3 Upload up to 60 minutes 1 00 1 1 00 USD Promo Discount 0 00 USD Order Total 1 00 USD Payment Information VISAE DISCOVER mg Card holder name espration date MEE Cvv CVV 2 D what is cvvicvv2 at O Authorize Net 4 Proceed Cancel Kc gt For more information on the CVV CVV2 code see page 13 Step 8 Click Continue to return to your Card Management console Process Payment Remembered Voices thanks you for your purchase and c
79. tup charge The Customer Service representative will create the access codes you will use to access your account by phone and online Provide your mailing address this will be used to mail cards and receipts Provide your email and or phone number Provide a Promo Code if you have one Provide your credit card information You will receive a confirmation email and or welcome letter confirming your access codes for using your account by phone and online Keep this information with your personal files and be sure to update it whenever you reset your User Name Password Recorder PIN or Listener Password Manage Account If you want to e Correct or change the name address email or phone number for an account e Add a card to your account e Send a card as a gift Call 1 888 9 HEAR ME 1 888 943 2763 Press 2 to speak with a Customer Service representative 603 583 4880 14 Front Street Exeter NH 03833 USA 72 e www RememberedVoices com Manage Card If you want to Record e Listen e Delete a recording e Check available minutes e Add minutes or years to your card e Create or change a greeting message e Change Recorder PIN or Listener Password Call 1 888 9 HEAR ME 1 888 943 2763 Press 1 to log into your card Enter your Recorder ID and Recorder PIN You will enter the Main Phone Menu Main Phone Menu 1 Check account status Provides the number of recordings on this card time available a
80. urchase additional record listen time for each card and extend the card expiration date This manual walks you step by step through The Voice Library website and phone system If there s a button you need to push or a field you need to complete it will be highlighted in yellow e Section 1 explains the role of the Recorder e Section 2 explains the role of the Listener e Section 3 is a troubleshooting guide e Finally there s a definition section at the very end Additional answers are available on our FAQ frequently asked questions page at www RememberedVoices com faq htm Your questions comments and suggestions can help us improve the way The Voice Library works for you Please contact us with your feedback at Remembered Voices LLC 14 Front St Exeter NH 03833 USA Ph 603 583 4880 support RememberedVoices com 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Section 1 Recorder Using The Voice Library as a Recorder A Recorder creates an account and can e Update account information and change account User Name e Change account password e Purchase cards e Send cards as gifts e Manage cards e Edit card name e Edit card Recorder PIN e Edit card Listener Password e Notify Listeners with card Listener ID and Password e Add recording and listening time to a card e Extend expiration date of a card e Manage beneficiaries of a card e Manage greeting on a card e Record on a card
81. word MXXXMB7 7 Edit Notify Add Time Expiration Date 11 27 2021 Add Year lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA 28 www RememberedVoices com Recordings Created by Phone If you created a recording by phone you will not be able to add a written title Phone recordings have a blank Title field However you can listen to the title by clicking the left Listen button Card Recordings RecordNew Upload MP3 Date Length Title Listen Last Reviewed 121212010 12 43 49 PM 12 2 2010 12 43 49 PM 1 121212010 12 08 21 PM 6 min First Recording 121212010 12 08 21 PM Delete Iq 4 H gt NM Page size 410 2 items in 1 pages Card Information Name RV Gift Card 300 minutes 5 years Edit Recorder ID 59949 Recorder PIN XXX Edit Listener ID 68653 Listener Password MXXMMB 7 Edit Notify Time Remaining 590 min Add Time Expiration Date 11 27 2021 Add Year lt lt Return to Home 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Listen to a Recording You can listen to the recordings on your card as often as you like just as your Listeners can replay your recordings online and by phone Step 1 On the Card Management console click the first Play button CR to hear your recording s title gt Listening to a title does not deduct time from your card s available minutes Card Recordings RecordNew Upload MP3
82. your purchase Enter your promotion code to receive a discount on your purchase gt Click or lt Tab gt to verify and automatically update the Total Price If the promo code fails it is either invalid Click Checkout Inactive or expired Account Information Name Street 1 Street 2 City State Postal code Card Information Card Description lt lt Return to Home Fields indicated with are required Name User 123 Street St city State Postal Code STEP 2 Purchase New Card Complete the fields below to setup your Remembered Voices Gift Card quantity Unit Price 50 00 Sub Total 50 00 Promo Code Sa Promo Title Promo Amount 0 Total Price 50 00 e etl 603 583 4880 14 Front Street Exeter NH 03833 USA www RememberedVoices com Step 5 Confirm billing information Click Continue Account Information First Name Last Name Street 1 Street 2 City State Postal Code STEP 3 Purchase Information Please provide your billing address below it is required to complete the purchase of your Remembered Voices Gift Card United State Iser Country Name Email d rememberedvoices com Phone 6035834881 D m gt If your credit card is billed to a different address click No and enter billing address Click Continue Account Information First Name Last Name Street 1 Street 2 City State Postal

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