User`s manual
Contents
1. DP A Ww number of telephone ringing Soe lt D ge set call pick up number of telephone programmed key ringing The system can be configured to prevent call pick up on certain telephones 4 4 Answering briefly in place of the operator Outside calls to the operator will ring on your telephone and you can answer the call your telephone will ring at the same lt B time as the switchboard lt Operator help same key to cancel programmed key Calls to the switchboard calls to the switchboard will ring on your 6 ao gt telephone Operator help programmed key 4 5 Hunting groups BA Hunting group call Certain numbers can form a hunting group and can be called by dialling the group number AA OS Te no of group to be called Temporary exit from your hunting group Return into your group leave group your group number programmed key one within a group can always be called by using its own number O Ph to a group does not affect the managemen of direct calls A specific elep Sharing 4 6 Calling an internal correspondent on his her pager The number called does not answer and you know that the person called has a pager your correspondent paging programmed does not reply key paging in progress is displayed SS Your correspondent can answer from any telephone in the system 4 7 Answering a call on your pager A call on your pager can be answered fro2. aa ie number of broadcast group end of recording replay comment The message will only be broadcast on terminals not in use and which have a loudspeaker Ww re record a comment send message 15 Sharing 4 13 Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day time message voice mail call number number of your voice personal code mailbox B follow the instructions of the voice guide access the access the welcome personal messages options menu customisation menu 16 5 Keep in touch 5 1 Selecting calls to be diverted When a diversion is applied you can select the types of call to be diverted outside internal all a Forward Q Extent 1g select the Diversion type of call diverted is displayed select the type of function Out Int call if the type of call forwarded is Allcalls not appropriate X all calls Internal External Q the new type of forwarded h call is displayed internal or outside calls apply 5 2 Diverting calls to another number immediate diversion The number can be your home portable or car phone voice message or an internal extension operator etc A 5 amp Forward Q Immediate Q gt bhad p select the Diversion function of o select the number of your choice number to be called diversion is acknowledged You can make calls
3. 380 129 866 RCS Paris Notre site internet http www orange business com MU19008ZUAE O071 1ed02 1027 Business Bs Services MEG
4. User s manual 4019 4018IP 4008IP User manual Introduction Thank you for choosing a telephone from the 4019 4018 4018IP range manufactured by Orange Business Services Your terminal has a new ergonomic layout for more effective communication Recommendations onthe management of password or personal code of your phone When connected to an external public network your e diatonis IPBX can be subject to malicious attacks A simple way of protecting against attack is to change your passwords regularly as you do for your PCs Here are a few tips on choosing your password called personal code 4 digits on your phone Do not use a too easy password ex 1234 2010 Take a different password for each application Your password is personal and should remain confidential not disclose it to anyone else Never write down your password The first thing an attacker will do is rummage through your belongings check your diary look under your monitor and keyboard sift through your garbage etc K Your phone is now correctly secure and the fraud risks are minimized How to use this guide E Lift the receiver Line key f Hang up Specific key on numeric keypad 8s Numeric keypad Partial view of display Lv Means that the function is subject to programming If necessary contact your installer Adjustment reduce lt p Fixed key Adjustment increase ri MENU key a q a a
5. j 4018IP 0 e m Audio keys Hang up key to terminate a call Hands free Loudspeaker Key to make or answer a call without lifting the receiver 4018IP 4008IP e Lit in hands free mode or headset mode short press e Flashing in loudspeaker mode long press Intercom Mute key e During a conversation press this key so that your correspondent can no longer hear you e Terminal idle press this key to answer calls automatically without picking up the receiver 4018IP 4008IP To adjust the loudspeaker or handset volume up or down Function keys Messaging key to access various mail services If the key flashes a new voice message or a new text message has been received Redial key e To access the Redial function short press e Call back on the last 10 number dialled long press Up down navigator used to navigate around the home page through the menus or in a text zone _Whoamt when entering characters The home page consists of VW wx e Information on the status of the set set locked call forward etc ot e Date and time e Set programming and configuration functions Functions accessible set in idle position Features accessible in conversation Whoamt Identify the terminal you are on Hold Placing a call on hold hold Rediallist Call back on the last 10 number dialled aliFcode Sending DTMF signals store the number in the personal phone Lock Lock unlock your telephone
6. 18 5 7 DIVGrtiNng GallS 10 your PAGOM ecean a a a angen enn dod Ghee a ai i p 18 5 8 Forwarding your calls from the receiving terminal Follow me 0 06 p 18 5 9 Applying a selective diversion 0 0 0 aana t ane i Ea PEE E EER E E p 18 5 10 Diverming alk group CallSr osanna aara a a e aa dab A eE E E p 18 5 11 Cancelling all diVversiNS seser ener ncrn naay auntie a EA p 18 5 12 Diverting calls when your line is busy divert if busy n asn uaauuanan annann p 18 EPR oll Yon go xo f 0 fo Re nNpnR Pm mo er PE a ae p 19 5 14 Leaving a recorded message for internal callers 0 000 c eee eee p 19 5 15 Consulting written Messages 0 ieee neces cee e et ebee en eg ede deena eee p 19 5 416 M ssagenotifications sare nerna aia eio a Eaa a a iiaa a ded ohne EN p 20 Managing YOUr Charges srona naa a ERA p 21 6 1 Charging your calls directly to business accounts 0 00 0000 cece eee eee p 21 6 2 Finding out the cost of an outside call made for an internal user from your terminal p 21 6 3 Call durationirestichOn c26 4 0ecse ead skid aie bee Reade eee ewe ee eae eae p 21 Programming Your telophhONe vis isises i Kasse kiitis ink enini awn p 22 7 1 Initializing your voice mailbox moree koerana a E NANETA p 22 7 2 Customising your voice greeting ns srar enera cesena sea skeen eee eee Rade eee p 22 7 3 Modifying your personal code 2 0 2 ects p 22 7 4 Configuri
7. but only the destination number can call you 5 3 Diverting your calls to your voice message service a o CD LTA i j select the Diversion function diversion is acknowledged 17 5 4 When you return consult recorded messages The light indicates that messages have been received o h o display number of new and old messages personal code I Deo A select message o fee listen to message Ge call back sender of message display name of sender with date time and ranking of message e erase message Ge send a copy of a message 5 5 Activate disable the personal assistant o amp De LTA j display of personal assistant state active or not actve Ree Eo o ao Keep in touch 5 6 Personal assistant reaching you with one number only ECD i A 3 3 select type of diversion A InternalHr Q 5 gt Externatir Q Ww p o dial number of a colleague or dial an outside line number your secretary gt D0 gt amp O dial number of your Mobile activate deactivate transfer to 4076 or DECT operator 5 7 Diverting calls to your pager Callers will thus be able to contact you while you are moving around the company leoo Me select the Diversion function 2 diversion is acknowledged forward to paging programmed key 5 8 Forwarding your calls from the receiving terminal Follow me You wish to receive your calls in your present location Use the Follow m
8. Voice mail access key 4 Move the navigation key up or down To go back one level press and release or to return to the welcome page press and a4 hold during a conversation can be used to access the different pages Menu Perso etc and to return to the telephone screens These symbols can be supplemented by small icons or text Contents Getting to know your telephone 002c0e cece eee eee e eee eens p 6 USING VOU toph Ensina ee saa read neat Rawee Macdodes p 7 11 Making a gallas ae Ea aaie E Kaa E EE sa E RAER atin onions E Hel aon p 7 i2 FRECOIVIMG FECA seas c sas wast thes binaries Ad stats mt Dade aaraa tah en Aaaa th dace bee id Mabie ae edad p 7 1 3 Using the telephone in Hands free mode 0 0 c cee p 7 1 4 Activating the loudspeaker during a conversation receiver lifted 2 piv 1 5 Calling your correspondent by name company directory 0 0000 p 7 1 6 Make a call using the personal phone book 0 0 c cece eee ee p 7 1 7 Filtering calls using the voice mailbox 0 0 cette ee p 7 Ge TRS CU GAINING tagene OS pears atten Mok tpn a i geal eo meaty serine ok aa aE N a a a a p 8 1 9 Make a call back request to a busy number 00000 eee p 8 1 10 RECEIVING intercom calls joie jas iecesereseiniare sere aidin as R aaidedgecaed 5 Fama aaa E aaa p 8 1 11 Sending DTMP Sigal ss rassaa ek ee acd ine ae eee bea aie ioia cad Been a p 8 1 12 Mute so tha
9. collection and disposal in member countries of the European Union as well as in Norway and Switzerland By ensuring this product is disposed of correctly you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product For further details about recycling this product please contact the supplier who sold you the product Operating conditions Operating temperature range 5 C 45 C Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal 123 dBspl for Australia and less than 118 dBspl rms for a continuous signal 120 dBA for Australia Directive 2003 10 EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise at its maximum setting the level is 105 dBA at 60 cm from terminal To reduce the level the following is recommended reduce the setting 9 levels of 5 dB program a progressive ring Any unauthorised modification to the products shall render this declaration of compliance null and void All rights reserved To contact your after sales department please dial OMICS 0 825 817 807 0 15 ETTC MN monday to saturday from 8 a m to 8 p m except bank holidays France T l com 6 place d Alleray 75505 Paris Cedex 15 S A au capital de 10 594 839 096
10. in the event of use that does not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer Warning never place your telephone in contact with water To clean your telephone you may however use a damp soft cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Never spray it with cleaning products The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear The wording is not contractual and may be subject to change Some functions of your telephone are controlled by a software key and the configuration of the unit EC declaration of compliance We FRANCE TELECOM Fonction Groupe Achats et Am lioration de la Performance 42 av de la Marne 92120 Montrouge declare that the product mentioned in this note conform to the following European Directives and European Standards Radio and Telecommunication Terminal Equipment Directive 99 5 EEC 1999 5 CE R amp TTE Standby power consumption 3 5 W 26 amp Information relative to the environment This symbol indicates that at the end of its life this product should be subject to special
11. whose light is flashing 10 During a conversation 2 10 Store a number During a call to save the number onto a call key Eo gt AS o w i w p Ww during a conversation select the key to programme 0 to 9 Ss Q display number Q enter the name of your apply apply correspondent enter the name of your correspondent enter the text the number pad keys have letters that you can display by successive presses Position the cursor in the entry field Erase last character entered Enter a digit keys 0 to 9 2 11 Adjust audio volume During a call to adjust the volume level of the loudspeaker or receiver GD gt ooo during a conversation adjust audio volume 11 3 Meet me conference 3 1 The Meet me function is used to set up a conference with a maximum of 6 persons the master of the conference who has the rights for initiating the conference and the participants maximum of 5 who meet for the conference Initiate a Meet me conference In order for the participants to join the conference you must first decide on a meeting time for the conference and send them the access code When the system pronipls you to enter a code or password you are allowed 3 attempts before the system rejects your request enter the Meet me conference activation lift the receiver see Making a from the outside dial the Meet me conference enter your telephone number in
12. Call a A wy your telephone rings adjusting the ringer volume Programming your telephone 7 5 Adjusting screen brightness I _o e of o w adjusting screen brightness apply your choice 7 6 Selecting language A eoo Eo Ge f o hd select the language of apply your choice your choice 7 7 Make a call using the personal phone book O 0 5 press and enter the name enter the number release Enter the name eo oF Enter the text the number pad keys have letters that you can display by O O successive presses A Position the cursor in the entry field hd Q Erase last character entered Enter a digit keys 0 to 9 23 7 8 Programming direct call keys 0o a one direct call key to Enter the number programme 7 9 Programming an appointment reminder You can define the time of a temporary reminder one in 24 hours or a permanent reminder every day at the same time Program a temporary reminder call a oe gt o wy J select the type of appointment temporary or apply the permanent appointment time At the programmed time your telephone rings f you are in conversation the display flashes and an audio tone is generated After three calls without reply a temporary request is cancelled but a permanent request G remains in memory If your calls are diverted to another terminal the diversion is not applied to the reminder call To cancel your appoint
13. If rag make an error hang up your telephone will ring and you will recover your first call 2 2 Answering a second call during a conversation A second correspondent is trying to call you CED during a conversation name or no of the caller light flashes displayed for 3 seconds Answer call displayed lt gt the first call is on hold line key for which icon is flashing To return to your first caller and end the conversation in progress GC E gt w during a conversation key associated with the incoming call icon 2 3 Switching between calls Broker call During a conversation a second call is on hold To accept the second call gt your first call is placed on hold light flashes 2 4 Transferring a call To transfer your call to another number cony during a conversation no of the 2nd terminal If the number receiving the transfer answers the first call is on hold lt transfer programmed key You can also transfer your call immediately without waiting for your correspondent to answer Transfer between two outside calls is not generally possible depends on country concerned and system configuration 2 5 Transfer a call to the voice mailbox of an absent party During the call you want to transfer your correspondent to the voice mailbox of another correspondent during a conversation number of second correspondent During a conversation 2 8 Placing an outside cal
14. Sauetorep book i r Transfer a call to the voice mailbox of an ab Appointment Programming an appointment reminder TransferUMU sent party divert your calls to another number imme Forward diate forwarding forward to voice mail forward to bleeper 7 configure the set personal assistant dis Settings play ring tone voice mail etc Dialbyname Using call by name Uae ela Other features can be accessed depending on the configuration of the system Q OK key used to validate your choices and options while programming or configuring Back Exit key to return to previous menu short press or return to first screen long press You can also use this key to correct a Q character you entered Function keys and programmable keys Guide key use to obtain information on the pre programmed keys or to access the set programming or configuration Phone book key phone book key to access your personal phone book short press or to make a call by name long press or press twice Pre programmed function keys and programmable key Lit when the function associated with the key is activated The 6 key block consists of two line keys one immediate forwarding or cancel call forward key one conference key one transfer key one direct call key to programme 6 i 1 Using your telephone 1 1 Making a call oe rs OQO d dial directly lift the number required
15. ck at _ _ 6 Call the secretary 20 Absent back on at _ _ 7 will call back at _ _ 21 On vacation back on ___ 8 Use paging 22 External meeting 9 Please fetch your fax 23 External meeting back on __ 10 Please fetch your mail 24 l amin room nr _ 11 Please cancel your forwarding 25 in a meeting do not disturb 12 Visitors are waiting 26 JAt lunch 13 You are expected at reception 27 Indisposed 14 Meeting at _ _ Messages to be completed using numeric keypad Sharing 4 11 Sending a recorded message to a number a distribution list S 4 am i CoS display number of new and Voice Q Ce Sendmessase Q p gre N DOr old messages O as J B w w personal code 9 Qe of Ee sg o heoo Vw Ww o Y 7 l other correspondents if necessary 4 10 Send a voice message copy personal code select message to rl to be copy by Calle consecutive presses 2 o A OC we start message recordin recordin as g g g number to be send message record a comment called bhad of o f wets ee WwW add a correspondent send message Q fox To record a comment re record a message apply ox 4 12 Broadcasting a message on the loudspeakers of a station group v A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group start recording the comment recording e OCO 6 speak you have 20 seconds T oA A
16. e function A o g select the Diversion function your extension number follow me your extension programmed key number diversion is acknowledged a4 18 5 9 Applying a selective diversion lw You can selectively divert calls according to the caller s identity lt gt diversion is acknowledged selective forwarding programmed key 5 10 Diverting all group calls Ba You can divert all your group calls to another internal number diversion is acknowledged group calls number receiving forwarding diversion programmed key 5 11 Cancelling all diversions Do amp De press the call select the Diversion function forward function key 5 12 Diverting calls when your line is busy divert if busy Callers can be diverted to another telephone if you are already on the line R AE A Eoo lt 7 or wy Select the Diversion function number receiving diversion diversion is acknowledged 5 13 Do not disturb You can make your terminal temporarily unavailable for all calls a Forward Q DohotDisturb Q Ww p Select the Diversion function diversion is acknowledged Callers wishing to contact you will see the Do Not Disturb message displayed on their sets when they try to call 5 14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you e De Ww g selec
17. e automatically connected in hands free mode The identity of the caller is displayed on the screen To activate Terminal idle QO corresponding LED lights up When your caller hangs up intercom mode remains active To deactivate Terminal idle QO The corresponding LED goes out 1 11 Sending DTMF signals During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a remotely consulted answering machine G _ gt R o during a conversation to activate The feature is activated by default 1 12 Mute so that your correspondent cannot hear you You can hear your correspondent but he she cannot hear you during a conversation disable microphone QO The key is no longer lit resume the conversation 2 During a conversation 2 1 Making a second call during a conversation cony B the first call is on hold during a conversation number of call back the last second number dialled correspondent short press Other methods for calling a second correspondent A Call back on the last 10 number dialled long press ag Calling from your personal directory PersSpDial long press or press twice phone book key aa Q B Gatsnane Using call by name long press or press twice lt Programmed line key To cancel your second call and recover the first f during a conversation key for the line whose light is flashing
18. e tee ENE eR ERE S ERR Ree aK ee ROR p 13 4 4 Answering briefly in place of the operator 0 02 e eee eee eee p 13 A 5 gt Hunting group Sr eaan HA a aaka te a A IAA RE E ea ane eae p 13 4 6 Calling an internal correspondent on his her pager ssssssrrnrnnrn unnn p 14 4 7 A swerng acallon your pag i ssssseesesresssisaiii ene aooaa ahh ear p 14 4 8 Calling a correspondent on his her loudspeaker 00 0 0 nrnna eee eee p 14 4 9 Sending a written message to an internal correspondent 0 0000 000s p 14 4 10 Send a vaic MESSAGE COPY cc cuiicsscirecistisi cee e Rud a oe aR p 15 4 11 Sending a recorded message to a number a distribution list 0 p 15 4 12 Broadcasting a message on the loudspeakers of a station group 05 p 15 4 13 Modify the automated attendant welcome message remotely 0 0000 eee p 16 KeSp iM tOUCIS 5 4 i3 45 4 655 4 05 45 F598 4540 DOD TEDTEES RTT ESE 4S p 17 5 1 Selecting calls to be diverted 0 0 eee p 17 5 2 Diverting calls to another number immediate diversion 20 0 0 eee p 17 5 3 Diverting your calls to your voice message service 1 1 2 2 cee eee eee p 17 5 4 When you return consult recorded messageS 1 1 0 0 cece eee eee ee p 17 5 5 Activate disable the personal assistant cssrscsscressereriresrsreerene p 17 5 6 Personal assistant reaching you with one number only 0 00e0 eee eee p
19. ect the name from the press twice your displayed list correspondent s name You enter your contact s name in predictive text mode In this mode enter each letter of the name by pressing only once on the key with this letter 1 6 Make a call using the personal phone book A o press and press the select the contact to start the call release programmed key call directly 0 to 9 1 7 Filtering calls using the voice mailbox 4018IP 4008IP only Ww This service lets you filter incoming calls to your voice mailbox When your caller leaves his message you can choose to communicate with him Activating call screening voice mail filtering enter your personal same key to stop listening and programmed key password deactivate the screening When you receive a call call you hear the message left by your caller name or number of the caller a to take the call to stop listening only 1 8 Redialling Redialling the last number dialled redial O last number redial Redial key short press Call back on the last 10 number dialled A oo a Redial key long press A bhad select the No in the last start the call ten issued 1 9 Make a call back request to a busy number the number you are calling is aCallback i busy w Using your telephone 1 10 Receiving intercom calls 4018IP 4008IP only You can answer a call without lifting the receiver When you receive a call your ar
20. ernal telephone enter number for correspondent enter the number of the terminal to receive the message Adding or changing a business code during a call project code programmed key Business account code during call programmed key 6 2 Finding out the cost of an outside call made for an internal user from your terminal cony the call is placed on hold programmed key Meter Total Recall Sc j wv outside transfer call to your number called correspondent on hold When the internal correspondent who has taken the call on hooks you are called back and can 1 Read information concerning call cost duration number of units A Q name of internal user and cost of N call 3 Terminate consultation eoo 2 Printa charge ticket oe 21 6 3 Call duration restriction The duration of your external call may be limited in time by the administrator In this case a beep sounds and or a message will be displayed on the screen 20 seconds before the end of the communication Call transfer during a call transfer the maximum duration of the call is reset to the value defined for the destination station of the transfer Three party conference during a three party conference communication is cut off when the maximum time allowed has expired Meet me conference there is no call duration restriction Parking the maximum duration time is not reset on parked call retr T Progra
21. hands free number required the number for receiver 4018IP your call 4008IP only lt D conu programmed line during a conversation key To make an external call dial the outside line access code before dialling your correspondent s number 0 is the default code for an outside line For the operator dial 9 by default The duration of your external call may be limited in time by the administrator In this case a beep sounds and or a message will be displayed on the screen 20 seconds before the end of the communication 1 2 Receiving a call 6 q lt lift the hands free press the key for receiver 4018IP the line that is lit up 4008IP only 1 3 Using the telephone in Hands free mode 4018IP 4008IP only Terminal idle id you are in hands free mode press and release Call in progress cony d during a conversation press and release amp During a conversation you can lift the receiver without terminating the call 1 4 Activating the loudspeaker during a conversation receiver lifted Loudspeaker d the loudspeaker key flashes during a conversation activate loudspeaker long press 9 hq The key is no longer lit adjust volume 9 levels deactivate loudspeaker long press press and release the loudspeaker key to switch to hands free mode light steady 4018IP 4008IP 1 5 Calling your correspondent by name company directory A o bhad long press or first letters of sel
22. l on hold parking 2 6 Three way conference with internal and or external correspondents conference You can place an outside call on hold and recover the call on another telephone During a conversation a second call is on hold cony Farkcall Q gt q during a conversation during a conversation Conference programmed key T Baa A recover th rk Il Cancel the conference and remain with your second correspondent your first call is placed on hold O recove e parked ca lt D a o G 10 Ww i number of telephone Conference from which call was programmed key parked Hang up on all correspondent If the parted call is not recovered within a preset time default value 1 min 30 it is g transferred to the operator SS After the conference to leave your two correspondents talking together 2 9 Intrusion into an internal conversation a4 Your correspondent s line is busy If the number is not protected and if authorised you can intrude into the call cancel the conference transfer programmed key 2 7 Placing a call on hold hold Ba Intrude on i lag Exclusive hold PAARE ot During a conversation you wish to place the call on hold and recover it later on the same telephone Protection against intrusion DEY gt oren during a conversation communication enter the number ion Recover the call on hold ft programmed gt SS Protection is cancelled when you hang up key for the line
23. lication welcome screen display DCC application welcome screen status of the the agent queues set 8 3 The four operating statuses of the agent set An agent s availability is determined by the operating status of which there are 4 that the agent can change at any time These statuses are In service the agent is ready to receive calls Withdrawn the agent has withdrawn from the DCC application Additional task the agent is performing a task concerning a call and is not taking other calls Temporarily absent the agent has taken a break and is not taking calls 8 4 Changing the operating status of the set The operating status change codes are defined when the system is configured Contact the system administrator to obtain these codes Statuses Codes Y in service A withdrawn enter the feature code additional task to activate temporarily absent A buzzer type alarm sounds activation refused the set is probably not taken into account by the call centre you should contact your administrator A melody is played activation accepted the change of status has been carried out 25 Declaration of conformity Independently of the legal warranty that covers this appliance it is guaranteed for 1 year parts and labour counting from the date indicated on your invoice The invoice will be demanded if making a claim under the warranty The warranty does not however apply in the following cases
24. m any telephone within the system your pager beeps gt answer paging your group programmed key number 4 8 Calling a correspondent on his her loudspeaker Your internal correspondent does not answer If authorised you can remotely activate your correspondent s phone A as j your correspondent does not reply you are connected to the loudspeaker on your correspondent s phone if he she has the hands free function 4 9 Sending a written message to an internal correspondent j OE a SendTxttisa g DO wy number to be called 14 Predefined message Re o 0o l Eo Yvo o Y 7 select the enter the no of apply your message to be the message to choice sent be sent 01 to 27 Language Q Q change language of message send message Personal message o leoo gg create a temporary personal message send message create a temporary personal message Enter the text the number pad keys have letters that you can display by successive presses Position the cursor in the entry field Erase last character entered ES PG ADC Enter a digit keys 0 to 9 The 27 standard messages are shown below 1 Call me back 15 Meeting on___ 2 Call me back tomorrow 16 Meetingon____at_ _ 3 Call me back at _ _ 17 Out for a while 4 Callback__ 18 Absent for the rest of the day 5 Call the attendant 19 Absent ba
25. ment call back request A Eoo amp oF DO wv j select the type of appointment temporary or permanent enter the reminder time 7 10 Identify the terminal you are on Q a whoamt j hd press twice Programming your telephone 7 11 Broadcasting background music on your loudspeaker lw You can broadcast background music on the loudspeaker of your telephone depending on configuration Q when telephone is not in use w background music is played Long press same key to cancel Long press Ns D For the 4019 a short press on the loudspeaker key enables you to play background music The music stops when a call is made or received and starts again when you hang up 7 12 Lock unlock your telephone a Go your telephone is locked unlocked enter your personal password 7 13 Activating deactivating forced headset mode Forced headset mode must be activated as soon as a headset is installed instead of the receiver a o o E l a oe activating deactivating forced headset mode 24 8 Diatonis Call Center Agent set 8 1 Agent set A call centre solution allows optimum distribution of calls to agents according to their availability and skills 8 2 Open an agent session login Va i coy z a Cre y N enter the code for select the agent and depending the displayed the Login function validate informations enter your password or confirm DCC app
26. mming your telephone 7 1 Initializing your voice mailbox enter your personal code then record your name according to voice guide light flashes instructions Your personal code is used to access your voice mailbox and to lock your telephone 7 2 Customising your voice greeting You can replace the greeting message by a personal message Ww p 7 j recording During consultation of a message pressing the i key provides access to the following functions Stop To stop the recording To pause recording Record To record the message again 7 3 Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone a o e o Ww Se O ODO old code new code 4 digits 4 digits Q display requests confirmation of new password As long as your voice mailbox has not been initialized personal code is 1515 22 7 4 Configuring the telephone ringer e amp De amp eo Choose the tune I eo 6 apply your choice a select the melody of your choice 16 tunes Adjusting the ringer volume I Do a O select the volume of your choice 12 levels o apply your choice Activate disable meeting mode progressive ringing leoo Emoe o a apply your choice to activate to deactivate Activate deactivate discreet ring mode leoo Ea o to activate to deactivate apply your choice Adjust ringer volume while a call arrives
27. nce You cannot join a conference if the maximum allowed number of participants is already reached If the conference has not yet been set up by the conference master you are put on hold until the conference is initiated 5 minutes maximum If you cannot directly reach the conference you have to call first an internal user or an automatic operator This one dials the call number for joining the Meet me conference and then transfers your call 10 seconds AAAA 4 Sharing 4 1 Receiving supervised call ringing Ww To receive the special ringing for calls to another number lt lt Supervised call ringing same key to cancel programmed key 4 2 Manager secretary filtering System configuration allows manager secretary groups to be formed so that the manager s calls can be directed to one or more secretaries From the manager s or secretary s telephone lt D incoming calls are filtered by a chosen person secretary etc Filter programmed key same key to cancel Filtering is indicated on the manager s telephone by the icon corresponding to the filtering programmed key 4 3 Call pick up vi You hear a telephone ringing in an office where no one can answer If authorised you can answer the call on your own telephone If the telephone ringing is in your own pick up group group call pick up programmed key If the telephone ringing is not in your pick up group
28. ng the telephone ringer 0 60 p 22 7 5 Adjusting Screen brightness sam saraa ee aaien ee aaa eee E a ee p 23 7 6 Selecting language 0 6 cee p 23 7 7 Make a call using the personal phone book 0 0 eee eee eee p 23 7 8 Programming direct eall Keys ns maamassa Sie WAR eae a canoe Re ae p 23 7 9 Programming an appointment reminder 00 c eects p 23 7 10 Identify the terminal you are ON irice aacr eee p 23 7 11 Broadcasting background music on your loudspeaker 00000 eee eee eee p 24 7 12 Lock unlock your telephone 00 006 c ce eee p 24 7 13 Activating deactivating forced headset mode 00 00 2 c eee eee p 24 Diatonis Call Canter Agent set 00 cece eee cece ence eens p 25 8 PAQSIVES OL cst conte ek et cg ab ae etc ath ecard eee anc te av ccna ara Seek a Sal sO ape p 25 8 2 Operianagent session lOgiN 0c cese as dace eek dd cowed es beeen canes knee ee ees p 25 8 3 The four operating statuses of the agent set 0 0 eee ee p 25 8 4 Changing the operating status of the Set 2 0 eee p 25 Declaration of CONTON i 0 aasccccdindamsignsaneeaamamnamsiamemnemaess p 26 Getting to know your telephone Handset Alphanumeric keypad Business a Services oF ox a gt iq v gt i aa 1 ew Be a fase SE NP NO 7 7 s 9 i agi D TAREA TA her A i 0 T Need NE N Ss A LJ 7 i 4
29. sing numeric keypad 5 15 Consulting written messages The light indicates that messages have been received I Xe number of messages received display name of sender with date time and ranking of message Keep in touch During the display of the information 5 16 Message notification Q Call back the message sender the message is erased automatically after the call A message is left in your mailbox but you are not at your desk You can configure your telephone so that you receive notification of the message on another telephone Q somesa a Oo 96 Vv Vw j J Previous message Activate deactivate message notification During consultation of a message pressing the i key provides access to the following functions A ON OFF Q Dn OFF Q Ww g Clear Erase message Enter the number of the set where the notification is to be received A Lv E Call Call back sender of message Sendmessage Sending a written message to an internal correspondent enter the number apply Change the time slot Sauetorep Save the sender s number in your directory The time slot during which notification is activated can be changed A OS Schedule Q A Q Terminate consultation pO iis had change times apply 20 6 Managing your charges 6 1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers 8S password for this int
30. t the Diversion function Predefined message A o o 0 l Eo vo hZ Select the message to be sent A Language Q te Ww change language of message ox enter the no of the message to be sent 01 to 27 send message apply your choice Personal message 0 Eo wy create a temporary personal send message message Keep in touch 19 create a temporary personal message Enter the text the number pad keys have letters that you can display by successive presses Position the cursor in the entry field Erase last character entered COS Enter a digit keys 0 to 9 rs OG The 27 standard messages are shown below 1 Call me back 15 Meeting on _ 2 Call me back tomorrow 16 Meetingon__ at_ _ 3 Call me back at _ _ 17 Out for a while 4 Callback___ 18 Absent for the rest of the day 5 Call the attendant 19 Absent back at _ _ 6 Call the secretary 20 Absent back on ___ at _ _ 7 I will call back at _ _ 21 On vacation back on ___ 8 Use paging 22 External meeting 9 Please fetch your fax 23 External meeting back on ___ 10 Please fetch your mail 24 laminroomnr _ 11 Please cancel your forwarding 25 in a meeting do not disturb 12 Visitors are waiting 26 At lunch 13 You are expected at reception 27 Indisposed 14 Meeting at _ _ Messages to be completed u
31. t your correspondent cannot hear you 2 2 6 ee ee p 8 Ding a toners sided ned aaa a a dances nme cine p 9 2 1 Making a second call during a conversation 060 cece eee eee p 9 2 2 Answering a second call during aconversation 0 0 0 0 cee eee ee p 9 2 3 Switching between calls Broker call 0 0 0 00s e eee p 9 24 Transferring a Call assia a vase ee a a E naaa and fs eset Sead oad sd CaS es et all p 9 2 5 Transfer a call to the voice mailbox of an absent party 0 cee eee ee eee p 9 2 6 Three way conference with internal and or external correspondents conference p 10 2 Placing a call or hold HONG iia setin ipai i ai hen aaa E Sindee abana Sie ican alee p 10 2 8 Placing an outside call on hold parking 0 0 cece eee ee p 10 2 9 Intrusion into an internal conversation 0 000 eee p 10 2 10 St re ANUMDE so ceca dee eee ee eee eee eee coud Lae eee ed p 11 211 Adjust audio Volume ei eiia ew h wee geek E E E EU SRS arene hia GEE GAES p 11 ACCU IMG CONIGIONCEict 8 4 taraadcmesma decreas mapa dames E aise p 12 3 1 Initiate a Meet me conference 0 0 cece teens p 12 3 2 Join a Meet me conference 06 eee p 12 ONAN EG ae cmcshad acc cune me eraaihmaalemd E a bes bau esas emo emauae mis anes p 13 4 1 Receiving supervised call ringing 0c e eee eee eee p 13 4 2 Manager secretary filtering 0 0 0 0 0c eee p 13 BS Call PICKUP occ cav
32. ternal call code activation call number Coe Oe De DO the conference is set up enter your enter the conference personal access code password This code is defined by the administrator during system configuration Call number for activating the Meet me conference this call number is used by the conference master when he wishes to initiate a conference from an external set This number must have been defined previously by the system administrator Password the default password cannot be used If necessary refer to chapter Modifying your personal code When the conference master on hooks all the communications will be cut off 12 3 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participants maximum a from the outside dial the Meet me conference joining call number lift the receiver enter the joining code for see Making a the Meet me call conference You are in conference mode enter the conference access code Joining code this code is defined by the administrator during system configuration call number for joining the Meet me conference this call number allows the participants to join a conference from an external set This number must have been defined previously by the system administrator An audible beep sounds when a participant joins the conference 2 audible beeps sound when a participant leaves the confere
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