Troubleshooting Guide for AlphaEclipse 2500, 2600, and
Contents
1. LYOd JNAS dI 31 Lj d pyeoq LA Japuayxy c oun LJ Ld 1HOd 771035 5 1910 4002 eui o1 AoauIP suoreuuoo sufis eulos u0 4014 0 1 TWIHAS GND 89 050 OXY 2 VS pay 28289 9 59 0 20 8989 82 2 5G 1 WS8PSH 81 T 20 sse1ppe uiis N9IS IAVIS ynpuoo mai Jeus 820 221 2 ud E d 9 qe5 GgySd pieoq 5 L oquny 01315 32819 98798 v 140d INAS dINIL 820 211 ud 9 qe2 Joopyno 013 5 9215 9 5 pau au 99 15 51015 aNe S pue sajseyy 10 ssasppe uiis NOIS 1 TWIHAS 5 34 0 suooeuuoo suis eulos 0 39014 0 1 101938 99 0 0 v9 89 O 5 O Vb IIHS 8 0 WETS SSua00 10 1 8998759 82 0 O 1 al 2 T2. Safety Warnings and cautions Hazardous voltage Contact with high voltage may cause death or serious injury Always disconnect power to unit prior to servicing SMi Other warnings and cautions are posted in appropriate locations throughout this manual Appendix 41 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Preventing electrostatic discharge damage This equipment contains components that may be damaged by static electricity or electrostatic discharge To prevent this from happening be sure to follow the guidelines in Adaptive Tech Memo 00 0005 Preventing Electrostatic Discharge ESD Damage available on our Web site at http www adaptivedisplays com EMI compliance This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with installation guidelines may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 42 Appendix Troubleshooting
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4. on page 13 Go to on page 12 Did the procedure you selected above succeed PC COM PORT succeeded PC COM PORT failed Troubleshooting procedures 11 December 4 2003 PC PORT WINDOWS 98 procedure Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Description To determine the type of COM port s on a Windows 98 messaging computer Using the computer mouse right click on the My Computer icon ILLUSTRATION MISSING Click Properties gt Hardware gt Device Manager Does an item named Ports appear ILLUSTRATION MISSING YES Click to expand Ports 15 there a Communications port like below YES ILLUSTRATION MISSING NO PC COM PORT WINDOWS 98 failed 12 Double click a COM port that you have not already tested In this case there is only one COM port to test ILLUSTRATION MISSING Check Device status YES Is this COM port working properly NO YES Have you checked all the COM ports NO Go to A above On the back of the messaging computer locate the COM port that you just checked an example is shown below but locations vary Printer port USB ports COM1 port COM1 port PC COM PORT WINDOWS 98 succeeded Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 PC COM PORT WINDOWS 2000 procedure December 4 2003 Description To determine the type of COM port s
5. MESSAGE Procedure teet adn ee ach Vea eek a em Re ae LER Spank d 9 eos bate eere ree DIC RR E ee t e us UE 11 utei deb epe n 15 SIGN RESTART procedur n at keno re tn e ER Er RR ERR EUER UAR CEPR aS aes 20 SIGN serer ee Rene ad teneis une ga ete fecta bc AE Ys 21 SIGN POWER Proceduro S er ted tre eme doe Eben errat re epe s ER id 23 SIGN CHECK procedure re o RE ER IRE ES 26 INSIDE INSPECTION procedures Echte ER orbus DR OD den ead oe 30 TEMP PROBE CHECK procedure 20 0 0 ccc RR f ra ra 31 TEMP PROBE FIX procedure skeis uzecho tinc enced tur RR Re RW LUN 32 Sigi n 30033 LOO a ad E Dur oW Copa erra Eat 33 Computer to sign connection he 33 Sign to sign connection methods ea 37 Ine cU 40 POD CNOIN hehe tte weiss Ladd Gale 41 56 m t ta i b edt eee AE ons 41 eerie tice o hes cie Pp oe esto e I deber Aq e das cce deg seri te 41 Related documentation med merces ere ERE Cu E Ue eis Le Lures Loa iur E EE 41 SALLY 2 o dans tre bat es OR epi RAS AN e eur qe PA Obl se Pp ub
6. e Ped pee ode es duds 41 Temperature probe installation aana e a RH II re 43 How is your sign connected to the messaging 2 48 2 Contents Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Recommended solutions December 4 2003 Problem Messages sent from AlphaNET software do not appear on sign s serial RS485 cable To try to fix this problem follow the procedures below Step Procedure Description Results PC TO SIGN CHECK page 7 Checks to see if there is communication between the messaging computer and the sign s If this procedure fails try COM PORT If this procedure succeeds try ALPHANET MESSAGE ALPHANET MESSAGE page 9 Attempts to send a simple message from AlphaNET software to the sign s If this procedure fails try PC COM PORT If this procedure succeeds try creating and sending other messages PC COM PORT page 11 Tries to determine the type of COM ports on the messaging computer If this procedure fails try SIGN RESTART If this procedure succeeds try CHECK RS485 PC CHECK RS485 page 16 On the messaging computer tries to determine if there are any faults in the RS485 wiring and interface If this procedure fails try SIGN RESTART If this procedure succeeds try PC TO SIGN CHECK again SIGN RESTART page 20
7. Checks to see if power is available to the sign s components If this procedure fails try SIGN FEEDBACK If this procedure succeeds try PC TO SIGN CHECK again SIGN FEEDBACK page 21 Using LEDs on the sign checks to see if there is communication between the messaging computer and the sign s If this procedure fails try SIGN CHECK MODEM If this procedure succeeds try PC TO SIGN CHECK again SIGN CHECK MODEM page 28 On the sign tries to determine if there are any faults in the modem wiring If this procedure fails contact Adaptive Technical Support If this procedure succeeds try PC TO SIGN CHECK again Recommended solutions Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Problem Messages sent from AlphaNET software do not appear on sign s wireless transceiver To try to fix this problem follow the procedures below December 4 2003 Step Procedure Description Results PC TO SIGN CHECK page 7 Checks to see if there is communication between the messaging computer and the sign s If this procedure fails try PC COM PORT If this procedure succeeds try ALPHANET MESSAGE ALPHANET MESSAGE page 9 Attempts to send a simple message from AlphaNET software to the sign s If this procedure fails try PC COM PORT If this procedure succeeds try creating and sending other mes
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9. AL APTIVE Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs Adaptive Micro Systems LLC How is your sign connected to the messaging computer see back page Check one SERIAL MODEM WIRELESS Common sign problems Problem Possible causes ecommended solutions For signs using a Serial AIphaNET software not set up correctly connection 85485 wiring Messaging computer wiring interface see page 3 problem Messages sent from AlphaNET software Power not supplied to sign For signs using a modem see do not appear on sign s Sign wiring interface problem page 4 Sign DIP switches not set properly Improper network termination Sign damaged For signs using a wireless transceiver see page 5 Temperature probe not connected properly Temperature probe not mounted correctly Temperature probe not adjusted using See page 6 AIphaNET software Faulty temperature probe Temperature displayed on sign is not accurate Temperature probe not connected properly Signs not connected as Master Slave See page 6 Faulty temperature probe Temperature displayed on two signs is different Copyright 2003 Adaptive Micro Systems LLC AII rights reserved Adaptive Micro Systems 7840 North 86th Street Milwaukee WI 53224 USA 414 357 2020 414 357 2029 fa
10. Non Solars Use the Offset drop down to select a temperature offset For example if the temperature displayed on the sign is consistently 3 degrees too high then select 3 4 Click Send TEMP PROBE CHECK succeeded Troubleshooting procedures 31 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 TEMP PROBE FIX procedure Description e To correct a faulty temperature probe Hazardous voltage Contact with high voltage may cause death or serious injury SM1024 TEMP PROBE FIX NO Will the temperature be displayed on more than one sign Are these signs connected in a Master Master network See Master Master sign to sign connection on page 38 Reconnect the signs into a Master Slave network See Master Slave sign connection on page 39 Make sure that the temperature probe is wired to the one Master sign according to Temperature probe installation on page 43 Go to on page 31 Replace the temperature NO Have you tried to replace the NO Did TEMP PROBE CHECK probe temperature probe succeed YES YES TEMP PROBE FIX failed TEMP PROBE FIX succeeded 32 Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Sign networking Computer to sign connection methods There are a number of ways to connect an AlphaEclipse sign to a messaging computer External connection box RS232 Exte
11. Click Sign Info Type the sign s address after Address List Click OK to close the Site Editor window Troubleshooting procedures December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Start the AlphaNET Message Editor software and create a new message Click File gt New Click Edit Customize Depending on what type of sign you have select A phaEclipse 2500 AlphaEclipse 2600 or AlphaEclipse 3500 from the drop down Then click OK In the message window type This is Test 1 Add a space after 1 Click Options Time Click File Simulate Right click in the middle of the simulated sign message From the pop up select Change Display For Display select the sign size that matches the actual sign Now send the message to the sign by clicking File Transmit To Selected Sites Then click OK Does the message on the actual sign look like the simulated message on the computer screen ALPHANET MESSAGE failed Create and test other messages until you are satisfied with the sign s performance 10 Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 PC COM PORT procedure Description To determine the type of COM ports on a Windows 98 2000 or XP messaging computer What type of operating system do you have on your messaging computer Windows 98 Windows 2000 Windows XP
12. Removes and then reapplies power to the sign s If this procedure fails try INSIDE INSPECTION If this procedure succeeds try PC TO SIGN CHECK again INSIDE INSPECTION page 30 Visual inspection of the inside of the sign s for obvious physical problems loose wires water or electrical damage and so on If there are no signs of problems try SIGN POWER If there are signs of problems fix them if possible then try PC TO SIGN CHECK again SIGN POWER page 23 Checks to see if power is available to the sign s components If this procedure fails try SIGN FEEDBACK If this procedure succeeds try PC TO SIGN CHECK again SIGN FEEDBACK page 21 Using LEDs on the sign checks to see if there is communication between the messaging computer and the sign s If this procedure fails try SIGN CHECK RS485 If this procedure succeeds try PC TO SIGN CHECK again SIGN CHECK RS485 page 27 On the sign tries to determine if there are any faults in the RS485 wiring and interface If this procedure fails contact Adaptive Technical Support If this procedure succeeds try PC TO SIGN CHECK again Recommended solutions December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Problem Messages sent from AlphaNET software do not appear on sign s modem To try to fix this problem follow the procedu
13. on a Windows 2000 messaging computer Using the computer mouse right click on the My Computer icon P Open Col Explore Search Manage Map Network Drive Disconnect Network Drive Create Shortcut Rename Properties Click Properties gt Hardware gt Device Manager Does an item named Ports appear Action View e mme 8 Computer H E Disk drives am Display adapters 23 DVD CD ROM drives 9 99 Floppy disk controllers H Floppy disk drives IDE controllers 9 8 Keyboards TA Mice and other pointing devices 9 Monitors 2 Multifunction adapters Network adapters 7 Ports amp LPT Lii 9 Sound video and game controle System devices Universal Serial Bus controllers YES Click to expand Ports 15 there a Communications port like below YES 5 Ports amp LPT d Communications Port COM1 Printer Port LPT1 NO PC COM PORT WINDOWS 2000 failed Troubleshooting procedures Double click a COM port that you have not already tested In this case there is only one COM port to test Communications Port COM1 Properties 2 x General Port Settings Driver Resources ty Communications Port COM1 Device type Ports COM amp LPT Manufacturer Standard port types Location on Extended I0 Bus Device status
14. 00000 UO OS pue 20 L0 S8SSauppe aui 2 01 10 00 sseJppe uis sabessaw e pues s y op OL SUBIS pue 24 109 oj 1ues eq pjnous 59 55 euim y je awes 34 u1oq eAe g 191se A e se sufis g OML goce pue 009Z 009Z Sd 9Jeyd y Sign networking December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Termination When signs are networked together using RS485 connections EOL End Of Line termination must be taken into account so that the signs will function properly Improperly terminated signs may be unable to display messages Termination DIP switches Controller board side view RS485 termination Both DIP switches 1 amp 2 ON Termination examples One sign network using a Converter Box III Som E UNS Converter Box Converter Box III Sign First device Last device RS485 Devices RS485 Termination ON ON One sign network using a sign with an internal modem or wireless transceiver ign with interna modem or transceiver S Sign R3409 Dpvicas First Last device 5485 Termination ON Termination on multiple signs using RS485 networking RS485 ar n
15. 01 SS9J8JIM 8A1928H aj Dunoeuuoo om eJau peu 1 Q alHS 2014 uo 006 0911 21429 6 0 E pray 190 2 uo LHOd 19135 140d 11835 2219 OXY te ECSU J M ISULI MUM GND uon38uuo2 4 151935 2 GOHLAIN uon auuo 42014 eure 0 1 11938 GOHI3IA UO os pue 99U8J9J19 U suomnonajsqo JUBWUOJIAUA e20 34 uo Spuadap eouejsip jenjoy Aeme saju 0 dn si yey U IS e 0 290009 ULI SIBAIZDSUL 5599 1 0 aremyos 3Neudiy buluuns Jeyndwoo J8AI92SUP I 13 SEN 9 1999 Ge See uis 9501193800 uis e payoeye pue au 0 Ja reasuej J8 Se A 559 JO e se 5 uis ay 0 pajoauuoo snw e e dsip 0 19p10 u pue 009Z 009Z asdijazeud y 19N89sue uy periddns 1 L aiqeo 22054 Sign networking 36 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 Sign to sign connection
16. 171835 1904 171838 NOIS YILSVIN NOIS u31SVIA mala C 1o 19 5 Jepuajx3 3 9 5 3 8 oqin o Li 1804 vO 11838 El 2 L 5H L 140d 9 4 1VIH3S S preoq aug sufis ug 79019 0 1 TWIHAS QNO 89 O 50 v9 OXY 89 2 9 v 89 O 5 82 O 0 82 2 9 yeg v 9 YL QTAIHS 050 YE 5 0005 400 82 2 S yog v 81 20 sse1ppe uis 2 915 10 sseppe ufiis L N9IS H31SVIN 00 sse1ppe y Aq sufis 134se ujoq uo ued e os y ZO Sse1ppe y Ag 2 uDis 1ejse A uo 0 ssa1ppe uDis 01 y Hulpuas Aq L4 uis 1ejse uo
17. 5485 Red RS485 Black SHIELD Drain uninsulated GND Green Temperature probe cable D VCC 5V White pn 7122 0401 22 AWG The TEMP SYNC PORT is on the Mine Turbo Extender board AWG feet 24 150 22 250 20 400 18 625 Appendix 43 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 LED indicator locations Converter Box 111 ADAPTIVE MICRO SYSTEMS iy INC RS 232 RS 485 CONVERTER FOR INDOOR USE ONLY Transmit Receive Power indicator TXD indicator RXD indicator Zeus wireless transceiver ZEUS PWR SYNC TX RX O O Power Transmit Receive indicator PWR indicator TX indicator RX Locus wireless transceiver Receive Transmit Power indicator RxD indicator TxD indicator PWR US Robotics modems Receive Transmit Power indicator RD indicator SD indicator CS 44 Appendix Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 NOTES Appendix 45 December 4 2003 NOTES 46 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Appendix Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 NOTES Appendix 47 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 How is your sign connected to the messa
18. 8 Turn off the computer Attach the Converter Box 11 RS232 cable to another COM port Was th t least Have you tried attaching the Restart the computer Converter III 5232 cable Start AlphaNET Diagnostics software to a different COM port and select Communications Serial YES Wireless Set the ComPort drop down to the 95232 cable COM port PC CHECK RS485 succeeded Turn off the computer Have you tried using a different Replace the current Converter Box Converter Box 111 RS232 cable RS232 cable with a different one VES Restart the computer PC CHECK RS485 failed Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 PC CHECK MODEM procedure Description e To see if there is communication between the messaging computer and a modem The transmitting modem shown here is a USR modem pn 1088 9301 BB eg Connect to an analog phone Connect to modem s Connect to modem s line nota digital line that is 85232 cable power adapter found in some offices Turn off the computer and modem Is the modem s RS232 cable connected to one of Attach the modem s RS232 cable to a COM port the computer s COM ports Restart the computer and modem Start AlphaNET Diagnostics software In AIphaNET Diagnostics software select Communications Modem and make sure that ComPort is set to the modem cable
19. COM port Baud Rate is set to 9600 Data Format is set to 8N7 Number to Dial is set to the sign modem s telephone number Timeout in Seconds is set to 30 Configuration String is set to AT amp HO amp R1 amp B1 amp N6 amp Y0 amp WO The modem or its power module may be damaged Contact Adaptive Technical Support Click Configure Modem Does the message Have you tried attaching the Modem Configured Properly modem s RS232 cable to a PC CHECK MODEM failed appear different COM port YES NO Go to Q above Troubleshooting procedures 17 December 4 2003 18 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Using an ordinary telephone dial the phone number used as the Number to Dial the sign modem s telephone number Does the sign modem answer If it does you will hear sounds similar to what it sounds like when you dial a fax machine by mistake Go to on page 8 Was there at least one way communication YES PC CHECK MODEM succeeded PC CHECK MODEM failed Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 PC CHECK WIRELESS procedure Description e Tosee if there is communication between the messaging computer and a wireless transceiver Is the power indicator lit on the wireless transceiver Check if the wireless transceiver s power module is LED indicators for Zeus
20. Converter Box III First sign Second sign Last sign Devices First device Middle device Middle device Last device 5485 Termination on OFF OFF ON 40 Sign networking Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 Appendix Purpose This manual is intended to help diagnose and repair common problems in AlphaEclipse 2500 2600 and 3500 signs Revision history Revision Date Notes 9711 6023 November 10 2003 Preliminary release Related documentation Part Manual title Description This manual is intended as a guide for 9711 6019 AlphaEclipse 3500 Series B maintenance and repairs of AlphaEclipse Service Manual 3500 Series B signs considered field serviceable This manual is intended as a guide for 9711 60098 AlphaEclipse 3500 Series A maintenance and repairs of AlphaEclipse Service Manual 3500 Series A signs considered field serviceable This manual is intended as a guide for the 9711 6015 3500 Series B installation of AlphaEclipse 3500 Series Installation Manual B signs This manual is intended as guide for the 9711 7001 Alphatclipse 2500 2600 Series it installation of AlphaEclipse 2500 and Sign Installation Manual 2600 Series signs Describes the software used to send 9708 8081G AlphaNET 3 0 User Manual messages to an AlphaEclipse sign
21. If there was not enough time to ECLIPSE write all these down repeat this M1096x016 Sign size procedure CLEAR columns x rows MEMORY SER ADDR In the AIphaNET Diagnostics EK Sign address software make sure the baud rate SER DATA and data format match the sign s Baud rate To do this UC MR a number or e f RS232 485 cable or a wireless Autobaud transceiver is used to send messages to the sign then select Communications Serial Wireless famodem is used to send messages to a sign then select Communications Modem and so on SIGN RESTART succeeded SIGN RESTART failed 20 Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 SIGN FEEDBACK procedure Description e To see if there is one way two way no communication between the messaging computer and the sign Troubleshooting procedures Hazardous voltage Contact with high voltage may cause death or serious injury SM1024 SIGN FEEDBACK In the AlphaNET Diagnostics software ick Actions gt Continuous Read Temperature ick Select ick Internal Temperature et How Often to Read Temperatureto 15 seconds as short as possible ick Start ick Select Address you do not know the sign s address click A Addresses Otherwise click Selected Addresses nd if it is not already there add the sign s address to the Address List ick OK Cl
22. This device is working properly If you are having problems with this device click Troubleshooter to start the troubleshooter Check Device status YES Is this COM port working properly NO YES Have you checked all the COM ports NO Go to A above On the back of the messaging computer locate the COM port that you just checked an example is shown below but locations vary Printer port USB ports port port PC COM PORT WINDOWS 2000 succeeded 13 December 4 2003 PC COM PORT WINDOWS XP procedure Description To determine the type of COM port s on a Windows XP messaging computer 14 Using the computer mouse right click on the My Computer icon Open Browse with Paint Shop Pro Explore Search Manage Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties Click Properties gt Hardware gt Device Manager Does an item named Ports appear Device Manager DER Fie Action View Help 22 180 THUGH d Computer Disk drives 2 Display adapters 3 DVD CD ROM drives Gy Floppy disk controllers Floppy disk drives gy Human Interface Devices 29 IDE ATA ATAPI controllers Keyboards Mice and other pointing devices b Modems 80 Monitors 88 Network adapters EA Ports comatety tee Processors 9 Sound video and game controllers System devices Universal Se
23. and Locus plugged into the transceiver wireless transceivers are shown below Make sure that the power module is plugged into ZEUS Locus an appropriate working power source PWR SYNC TX RX RXD TXD LINK PWR Is the power indicator lit on the wireless transceiver The wireless transceiver or power module may be damaged Contact Adaptive Technical Support Go to on page 8 Have you tried cycling the Have you tried replacing the Was there at least one way power to the wireless 85232 cable that connects the communication transceiver attached to the wireless transceiver to the messaging computer messaging computer Turn the wireless transceiver Replace the RS232 cable power off then an again PC CHECK WIRELESS succeeded PC CHECK WIRELESS failed Troubleshooting procedures 19 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 SIGN RESTART procedure Description To get information from the sign like its address baud rate and so on by cycling the sign s power SIGN RESTART Find the power switch for the sign The switch may be located near the sign or in a nearby building Turn this switch off and then on again After a few moments do messages similar to the ones below appear on the sign size 96 x 16 DIP address 0C DISABLED baud rate 9600 data format 8n1 117050010 ECLIPSE
24. methods There are two ways to interconnect two or more AlphaEclipse signs e Master Master e Master Slave Sign networking Sign to sign connection methods Description Master Master Signs connected this way can each display a unique message Messages come into the first Master sign via an RS232 connection to a modem wireless transceiver or a computer RS485 RS485 Master Master means a different message Figure 1 Master Master sign to sign connection NOTES Messaging a message can be displayed on all the signs in Master Master network by sending the message to sign address 00 Also if each sign in a Master Master network has a unique serial address for example 01 02 and so on then a different message can be sent to and displayed on each sign Temperature to display the temperature on the signs in a Master Master network a temperature probe must be connected to each sign If a sign attempts to display the temperature and does not have a temperature probe attached the sign will display ERR in place of the temperature Time in Master Master mode the time is synchronized whenever a message is sent using the AlphaNET software Master Slave Signs connected this way always display the same message at the same time This is called simultaneous messaging and is often used when signs are mounted back to back Messages come into the Master sign via an RS232 co
25. the sign receive messages sent to it Serial RS485 cable on 29 on page 27 SIGN CHECK RS485 Did the procedure you selected above succeed YES SIGN CHECK succeeded SIGN CHECK failed 26 Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 SIGN 5485 procedure Description e determine if the sign s RS485 cabling is working correctly Hazardous voltage Contact with high voltage may cause death or serious injury SM1024 SIGN CHECK RS485 Make sure that the RS485 cable from the messaging computer is wired to the sign according to Serial RS485 cable computer to sign connection on page 34 SIGN FEEDBACK Was there two way Have you tried replacing the Use new or different RS485 communication RS485 cabling cabling YES YES SIGN CHECK R5485 SIGN CHECK RS485 failed succeeded Troubleshooting procedures 27 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 SIGN CHECK MODEM procedure Description e determine if the sign s modem and cabling are working correctly Hazardous voltage Contact with high voltage may cause death or serious injury SM1024 Make sure that the modem is wired to the sign according to Modem computer to sign connection on page 35 SIGN FEEDBACK on page 21 Was
26. there two way Have you tried replacing the Use new or different 3 wire communication 3 wire to DB25 cable to DB25 cable YES YES SIGN CHECK MODEM SIGN CHECK MODEM succeeded failed 28 Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 SIGN CHECK WIRELESS procedure Description determine if the sign s wireless transceiver and cabling are working correctly Hazardous voltage Contact with high voltage may cause death or serious injury SM1024 Make sure that the wireless transceiver is wired to the sign according to Wireless computer to sign connection on page 36 SIGN FEEDBACK on page 21 Was there two way Use new or different 3 wire communication to DB9 cable YES SIGN CHECK WIRELESS succeeded Have you tried replacing the 3 wire to DB9 cable YES SIGN CHECK WIRELESS failed Troubleshooting procedures 29 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 INSIDE INSPECTION procedure Description e To see if there are any internal visual indications of damage to the sign s Hazardous voltage Contact with high voltage may cause death or serious injury SM1024 INSIDE INSPECTION Does there appear to be any physical damage to the sign Loose wires or components Dust dirt or plant material present Are the sign s a
27. 9 On the sign tries to determine if there are any faults in the wireless transceiver wiring If this procedure fails contact Adaptive Technical Support If this procedure succeeds try PC TO SIGN CHECK again Recommended solutions December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Problem Temperature displayed on sign is not accurate To try to fix this problem follow the procedures below Step Procedure Description Results TEMP PROBE CHECK page 31 Checks if the temperature probe is operating correctly e lf this procedure fails replace the temperature probe and try TEMP PROBE CHECK again e f this procedure succeeds then there is no need for further testing Problem Temperature displayed on two signs is different To try to fix this problem follow the procedures below Step Procedure Description Results e fthis procedure fails contact Adaptive Technical Support 1 TEMP PROBE FIX page 32 Attempts to correct a faulty temperature probe e f this procedure succeeds then there is no need for further testing Recommended solutions Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 Troubleshooting procedures PC TO SIGN CHECK procedure Description e To see if communications exist between a sign and the m
28. Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 Temperature probe installation Mounting guidelines e A good place to locate the temperature probe is underneath the eaves of a protected overhang Choose location where air movement is not restricted by nearby walls or other obstructions Mount the temperature probe housing so that convection currents or rising hot air flows are not blocked by the mounting plates A location on the north side of a building at least 6 feet off the ground or other large structure will afford protection from the afternoon sun Shield the probe from the effect of the direct sun reflected heat or any nearby sources of heat such as chimneys vents or HVAC ducts e A light colored background is preferable to a dark colored mounting background A location above vegetation is preferable to a location above asphalt or blacktop Installation 1 Mount the temperature probe vertically using the mounting plate on each side of the probe The temperature probe can be mounted on either a flat or a curved surface 2 Run the temperature probe cable into the sign through the signal wire conduit opening Connect the temperature probe cable to the TEMP SYNC PORT on the Turbo Extender board Mount vertically to allow hot air to flow under the unit Mounting plate ln TEMP SYNC PORT on Turbo Extender board
29. OO WV 3NOHd33I V LON CALVNINYAL ALVNINYALNN 1111 8801 xog J818Au02 uoi3auuo2 04 1VIH3S Z G8ySu enig 10 22258 peu 32219 QT3IHS 181011002 UO LHOd 101938 98794 2019 0 1 1VIH3S GOHL3IA asemyos 3N udiy Buiuuni se uis au 0 15 Ss EY Jayndwod y e uo Aejdsip Jap4o uj 1211 8801 ud Xog 7298 8801 ud 91980 62054 Lan ai g 58185 goce pue 0092 009Z esdijo3eudiy _ 1991 000p 01 dn 820 22 L7 ud 319252000110 69797 9sdi 3eud y 91022 agpsu 2199 34 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Modem computer to sign connection 0MS0ASO9NSIH STINSOHSIV dnjas jy y 1 NO 94 YMS dnjas pauijap 1esn peo1 440 4 uo 12818p 191 162 440 9 YMS uo samsue 440 G uoims SpUueWWOD oue 0 00 NO p YUM yjnsau 510 NO x ui
30. aces modem wireless transceiver and so on How does the computer send messages to the sign s Serial RS485 cable Wireless transceiver on page 17 Go to on page 16 Did the procedure you selected above succeed PC CHECK failed PC CHECK succeeded Troubleshooting procedures 15 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 PC CHECK RS485 procedure 16 Description e To see if there is communication between the messaging computer and the Converter Box III Check if power module is plugged Is the red POWER LED lit on the front NO into the back of the Converter Box Hl of the Converter Box III Make sure that power module is plugged into an appropriate working power Source In AlphaNET Diagnostics software select Communications gt Serial Wireless and make sure that Is the red POWER LED lit e ComPortis set to the Converter Box III RS232 cable COM port on the front of the e Baud Rate and Data Format are set to the sign s baud rate and data format Converter Box III If you do not know the sign s baud rate and data format try the following Inthe Diagnostics software select Communications gt Serial Wireless gt The Converter Box III and or its power Auto Detect module may be damaged PC TO SIGN CHECK procedure on page 7 Contact Adaptive Technical Support SIGN RESTART procedure on page 20 PC CHECK RS485 failed on page
31. dag 5 815 uo 0 WINAS 0 eu M ASIMAYIO z COHLAW Yat 0014 siu 0 3y eJr BUILWI9 0 1 TWINS seu ubis e j e 0 JO OM uonaauuo2 1 0 11938 Z Dui aoa ayy 6 MYOS 3Neud y 0 UMO S 15 ufiis e 150 si 2y UBIS e 0 1990000 UD 5 uBis e pue y payoeye e Jo e uy se uons UBIS ay 0 aq ysn Jayndwoo ay e uo sabessaw U 59 99 goce pue 0092 0092 asdijszeyd y enig GN 0 axu zezsu i i uaal9 AXL Ad 9875 1 GT3IHS uo 10 TWIHAS 2 oma axi zezsu u0n38uuo 42014 0 1 TWIHIS L GOHLIW 106 8801 episur 9 015 esdijo3eud v Sign networking Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Wireless compu
32. e prompt appears After a few moments do messages similar to the ones below appear on the sign 11705001D ECLIPSE ECLIPSE M1096x016 Sign size columns x rows CLEAR YES MEMORY SER ADDR Sign address SER DATA 8n7 Data format PERF REV Baud rate a number or 11704001A0200 Autobaud and so on ALPHANET MESSAGE failed Write down the sign s size 96 x 16 address 0C baud rate 9600 data format 8n1 If there was not enough time to write all these down repeat this procedure Start the AIphaNET Site Manager software and create a new site 1 First choose a connection device by selecting Edit gt Connection Device gt From the connection device list that appears select an appropriate device Then click OK For example if the messaging computer s COM 1 port is connected to a modem select Modem on Com 1 Click the device that was just added and click Edit In the window that appears make sure the connection device s baud rate data format and other parameters such as COM port match the sign s baud rate data format and so on Click OK to close the connection device window Click File gt New Site gt Site Info After Site Name type TEST SITE 1 In the Compatibility drop down select Alpha 2 0 Check Use as an Editor transmit site From the Connection Device drop down select the connection device you just added
33. essaging computer To get information from the sign such as its address baud rate and so on How is the sign connected to the messaging computer see page 48 Serial or Wireless Modem In AlphaNET Diagnostics software In AIphaNET Diagnostics software 1 Click Communications Serial 1 Click Communications Modem Wireless 2 When the Transmitting Modem 2 When the Serial Settings window appears select the computer COM In AIphaNET Diagnostics software port that is connected to your 1 Click Actions Connect to Modem Converter Box III If you do not gt Select know which COM port to choose 2 This process could take a few select 1 to start with minutes Click Auto Detect This process could take a few minutes Did this message appear Modem failed to connect Did this message appear Unable to determine communication settings PC TO SIGN CHECK failed PC TO SIGN CHECK failed PC TO SIGN CHECK succeeded PC TO SIGN CHECK succeeded Troubleshooting procedures gt DONE 4 PC TO SIGN CHECK failed Setup window appears select the computer COM port that is connected to your modem If you do not know which COM port to choose select 1 to start with Set the following Com Port 1 Baud Rate 9600 Data Format 8 N 1 Dialing Prefix if you need to dial a number like 9 to get an outside phone line enter it here Initializatio
34. ging computer Serial see page 34 for details If two signs are connected as Master Slave then attach the RS485 outdoor cable to the Master sign If two signs are connected as Master Master then attach the RS485 outdoor cable to the Master sign with Address 01 RS485 outdoor cable AlphaEclipse sign pn 7122 0284 10 foot cable pn 1088 8634 Converter Box III pn 1088 1111 Messaging computer with AlphaNET software Wireless see page 36 for details AlphaEclipse sign Pd Cable supplied with wireless transceiver y hn 9 Master wireless transceiver Receive wireless transceiver inside sign Messaging computer with AlphaNET software Modem see page 35 for details AlphaEclipse sign Receiving modem inside sign Transmitting modem Cable supplied with Messaging computer with AlphaNET software MODEM PHONE 4j 48 How is your sign connected to the messaging computer
35. ick Startto being reading sign temperatures 10 Watch the communication LEDs shown below on the sign s controller board Each time the Diagnostic software requests a sign to send the temperature the communication LEDs should briefly blink CD CD C2 gt 85232 LEDs 85485 LEDs Communication LEDs e Red transmitted data TxD Green received data RxD SIGN FEEDBACK 1 21 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 22 SIGN FEEDBACK 1 For this sign address did the communication LEDs look like one of the below SHADED blinking There is at least one way communication with this sign address input input For this sign address did the communication LEDs look like one of the below SHADED solid non blinking input input NO Are the RS232 or RS485 For this x n Es i RxD and TxD wires reversed S DOS ee There is SHADED blinking two way YES communication with this sign address Correct the reversed wires Restart this procedure Goto dd 1H Gam on page 21 Contact Adaptive Technical Support There is no communication with this sign address Is there another sign address to test above SIGN FEEDBACK failed Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 SIGN POWER
36. ir vents clear and free of obstructions Any evidence of water damage Any indications of electrical or lightning damage Insect or animal nests Evidence of vandalism 30 Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 TEMP PROBE CHECK procedure Description e see if a temperature probe is operating correctly In the AlphaNET Diagnostics software Click Actions gt Continuous Read Temperature gt Select Click Select Address Click Selected Addresses and use Add to include your sign address the Address List Click OK Check External Temperature If Internal Temperature is selected this procedure will not work Select 15 Seconds from the How Often to Read Temperature drop down Click Start Does a message similar to the following YES appear in the Results window Address 01 External Temperature is NA NO Temperature probe appears faulty because a temperature did not appear Temperature probe appears normal Is the temperature displayed on the Remounting the temperature probe TEMP PROBE CHECK failed sign greater than 9 F different from See Temperature probe installation the ambient temperature on page 43 NOTE The ambient temperature should be measured where the temperature probe is mounted In the AIphaNET Diagnostics software 1 Click Actions Configure Sign Select Click Set Temperature Offset
37. is 18s eq pjnous puooes uwous se sseJppe 0 195 eq 5 151 34 ssauppe anbiun umo si pjnoys os y 340 01195 SBYOPMS 410 GgpSH OM 1194 pinoys subis 19410 V paua 0 yJOMJSU at uo 1se y pue J8119Au05 au ajdwexe 104 queJ9jlp IIM uoyws gig eu usui xog 4818AU0 2 0 pajoeuuoo 51 auo uey aJOW xog 4918Au05 2 0 ufiis e Dunoeuuoo usu y uo umous sDunies 5 dig 991 95 NO pue 5 5 NO uoneuiuua pU 5 0 sseJppe 5 Sign networking 5949 45 dia 140d 1VIH3S 5 p1eoq s ufis uo HOd 1vIH3S 3U 01 ANOBJID 181190 Z QOHI3IA 8 7 32019 SIU 0 y uet 2019 euren 0 1 1 1 39 seu ubis e 41 L 889 1 ot UBIS e 0 om ase 3194 2019 1ej041u07 uo LHOd VIHIS 0 1 1 1938 pau 49219 413 5 IVNINON 2v SLIOA 6 Sgy Su NOLLO3NN
38. link When a sign sends information back to the messaging computer the transmit indicator TxD TX or RD on the communication interface should briefly blink A running record of which signs responded and which did not will appear in the Diagnostics software Results window For this sign address Thule 4s at lager GE did the receive RxD RX or SD indicator blink 3 IS way i On MSS485 T the serial LED will blink green SORTA CAN SEE For this sign address HE did the transmit TxD TX or RD indicator blink pne n na IM a 55485 the serial LED will blink red 9 There is no communication with this sign address Inthe Diagnostics software Results window the message No response from address XX will appear YES Is there another sign address to test NO 8 Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 ALPHANET MESSAGE procedure Description December 4 2003 e To see if a message created using AlphaNET software and simulated on a computer screen looks the same on an actual sign NOTE This procedure erases all messages currently stored in a sign In the AlphaNET Diagnostics software 1 2 3 4 Select Actions gt Clear Memory Click Selected Addresses Click Remove All to clear the Address List Select the address of the sign to be tested Then click Add Click OK Click OK when th
39. n String leave blank Number to Dial phone number of the modem inside the sign Timeout 30 Configuration String use the string that already appear here Click Configure Modem This process could take a few minutes Did this message appear Modem failed to configure December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 PC FEEDBACK procedure Description e To see if there is one way two way no communication between the messaging computer and the sign s that should receive messages from this computer NOTE This procedure only works if the messaging computer uses one of the following communication interfaces Converter Box III modem Zeus wireless transceiver Locus radio modem Lantronix 55485 or an interface that has separate transmit and receive indicators For more information see LED indicator locations on page 44 In the AlphaNET Diagnostics software 1 Click Actions gt Continuous Temperature Read Click Select Click Select Addresses If you know the address of the sign to be tested click Selected Address and then add it to the Address List Otherwise click Addresses Click OK Check Temperature Select 15 Seconds for How Often to Read Temperature Click Start Each time the Diagnostics software requests a sign to send its temperature the receive indicator RxD RX or SD on the communication interface should briefly b
40. nnection to a modem wireless transceiver or a computer Master Slave same Master Slave same Master Slave same Series A sign Turbo cable Series A sign Turbo cable Series B sign Special 85485 Series B sign Special RS485 Figure 2 Master Slave sign to sign connection NOTES Messaging a message will be displayed simultaneously all the signs in a Master Slave network by sending the message to sign address 00 or to a the sign addresses 01 02 and SO On Temperature to display the temperature on the signs in a Master Slave network a temperature probe must be connected to the Master sign Time in Master Slave mode the time is synchronized at the top of every hour and also whenever a message is sent using the AlphaNET software 37 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Master Master sign to sign connection December 4 2003 Y NOISIAAY 340 109 zz pue 4 5 49118AU07 2 2 si UBIS SIY 1 pue 5 NO uoneurue pue 5 5 NO 440 uotis 5 1915 440 2 5 5 1915 Y NO 2 uos 20 sseippe ufis a NO L4 uo s LO sseippe 5 5 did 5 5 did 1904
41. procedure Description e To see if power is supplied to the sign and its components controller board power supplies and so Hazardous voltage Contact with high voltage may cause death or serious injury SM1024 Check the line power supply sline power switch in on position LINE POWER FAILURE Is power supplied to the sign NO m Are circuit breakers on position YES or are fuse s not blown LINE POWER OK NO Is this a 240V sign YES If the power supply fuses are blown replace them Is the sign s power switchin NO Put sign power switch in the the on 1 position on 1 position YES Is there FAN TEST button YES Press the FAN TEST button located on the power switch NO Do the sign fans start NO SIGN POWER failed Goto GATE on page 24 DoE O Troubleshooting procedures 23 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 SIGN POWER 1 Is the green power LED lit on each power supply Power LED Line voltage green 5V output input Are any power LEDs lit NO on the power supplies For each power supply that has an unlit power LED Check the line voltage input wiring for loose or no connections e If this fails replace the power supply SIGN POWER failed DONE Check 5V power lines to the controller board e Are the 5V power lines attached to the controller board A
42. re the 5V power lines connected to a 5V connection terminal 15 the blue power LED flashing on the controller board Power LED blue 5V power lines on older signs these wires are soldered to the controller board 24 Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Troubleshooting procedures SIGN POWER succeeded Is there a modem wireless transceiver or fiber optic modem in this sign Is the power indicator lit on this unit Fora modem the CS LED should be lit Foreither a Zeus or Locus wireless transceiver the PWR LED should be lit Forafiber optic modem the DATA LED should be lit Check the unit s power supply e Fora modem or wireless transceiver is the power supply attached to the unit For a modem or wireless transceiver is the power adapter connected to line power For a fiber optic modem is the adapter attached to the fiber optic modem For a fiber optic modem is the adapter connected to the controller board SIGN POWER failed December 4 2003 25 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 SIGN CHECK procedure Description determine if there is a fault in the sign s cables and or interfaces modem wireless transceiver and so on Hazardous voltage Contact with high voltage may cause death or serious injury SIGN CHECK How does
43. res below Step Procedure Description Results PC TO SIGN CHECK page 7 Checks to see if there is communication between the messaging computer and the sign s If this procedure fails try PC COM PORT If this procedure succeeds try ALPHANET MESSAGE ALPHANET MESSAGE page 9 Attempts to send a simple message from AlphaNET software to the sign s If this procedure fails try PC COM PORT If this procedure succeeds try creating and sending other messages PC COM PORT page 11 Tries to determine the type of COM ports on the messaging computer If this procedure fails try SIGN RESTART If this procedure succeeds try PC CHECK MODEM PC CHECK MODEM page 17 On the messaging computer tries to determine if there are any faults in the modem If this procedure fails try SIGN RESTART If this procedure succeeds try PC TO SIGN CHECK again SIGN RESTART page 20 Removes and then reapplies power to the sign s If this procedure fails try INSIDE INSPECTION If this procedure succeeds try PC TO SIGN CHECK again INSIDE INSPECTION page 30 Visual inspection of the inside of the sign s for obvious physical problems loose wires water or electrical damage and so on If there are no signs of problems try SIGN POWER If there are signs of problems fix them if possible then try PC TO SIGN CHECK again SIGN POWER page 23
44. rial Bus controllers YES Click to expand Ports Is there a Communications port like below YES Y Ports amp LPT Communications Port ECP Printer Port LPT1 PC COM PORT WINDOWS XP failed Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Double click a COM port that you have not already tested In this case there is only one COM port to test Communications Port COM1 Properties General Port Settings Driver Resources 9 Communications Port COM1 F Device type Ports COM amp LPT Manufacturer Standard port types Location on Intel R 82801DB LPC Interface Controller Device status This device is working properly E If you are having problems with this device click Troubleshoot to start the troubleshooter Check Device status YES Is this COM port working properly NO YES Have you checked all the COM ports NO Go to A above On the back of the messaging computer locate the COM port that you just checked an example is shown below but locations vary Printer port USB ports port port PC COM PORT WINDOWS XP succeeded Troubleshooting procedures Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 December 4 2003 PC CHECK procedure Description e To determine if there is a fault in the messaging computer s cables and or interf
45. rnal connection box RS485 used for an IR Message Loader December 4 2003 Converter Box RS485 Fiber optic Ethernet Modem Wireless Computer to sign connection methods External External anit Fiber optic Ethernet Modem Wireless 4 520 85232 85485 89489 up to 50 Yes Yes Yes Yes Yes Yes Yes 50 to 1000 No Yes Yes Yes Yes Yes Yes 1000 4000 No Yes Yes Yes Yes Yes Yes 4000 No No No Yes Yes Yes No NOTES Installed and configured at the factory 2 For a fiber optic data connection the maximum distance between the sign and computer is 2 miles 10 000 feet A sign cannot be connected directly to the Ethernet A Lantronics MSS485 T Serial Server must be used as an interface Maximum indoor range of a Locus 0S2400 232 or a Zeus ZLRT2100 wireless transceiver is about 1500 feet Actual operating range depends on local environment including obstructions and electrical interference The maximum outdoor range of a Locus 052400 232 or a Zeus ZLRT2100 wireless transceiver is about 10 000 feet about 2 miles Actual operating range depends on local environment including obstructions and electrical interference Sign networking 33 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Serial RS485 cable computer to sign connection December 4 2003 V NOISIA3H 9NIMVuG UO OS pue Zo ssaJppe ufi
46. sages PC COM PORT page 11 Tries to determine the type of COM ports on the messaging computer If this procedure fails try SIGN RESTART If this procedure succeeds try PC CHECK WIRELESS PC CHECK WIRELESS page 19 On the messaging computer tries to determine if there are any faults in the wireless transceiver wiring If this procedure fails try SIGN RESTART If this procedure succeeds try PC TO SIGN CHECK again SIGN RESTART page 20 Removes and then reapplies power to the sign s If this procedure fails try INSIDE INSPECTION If this procedure succeeds try PC TO SIGN CHECK again INSIDE INSPECTION page 30 Visual inspection of the inside of the sign s for obvious physical problems loose wires water or electrical damage and so on If there are no signs of problems try SIGN POWER If there are signs of problems fix them if possible then try PC TO SIGN CHECK again SIGN POWER page 23 Checks to see if power is available to the sign s components If this procedure fails try SIGN FEEDBACK If this procedure succeeds try PC TO SIGN CHECK again SIGN FEEDBACK page 21 Using LEDs on the sign checks to see if there is communication between the messaging computer and the sign s If this procedure fails try SIGN CHECK WIRELESS If this procedure succeeds try PC TO SIGN CHECK again SIGN CHECK WIRELESS page 2
47. ter to sign connection December 4 2003 Y NOISIA3H ONIMVUG NO u10q z pue 4 UO OS pue Zo sseJppe 0 195 eq puodas ay NO L Ssouppe uis 5 se sse1ppe 0 195 154 34 Y ssauppe uDis umo s 5 uoea 05 30 01 195 5 410 uoneuluuai OMY Seuaums dia pinoys sufis y pajeuruJe ui SUBIS 1se y pue 4511 AY ejdurexe 104 ji uoys 991 UJ JON92suej e 0 si euo j IeNoosueJ e 0 e 140d 1VIH3S 149 Y uo umous YAMS eui esp 5 8 815 ay uo HOd TWIHAS 941 0 94 9284 9 BSIMJOUIO 2 9 4201 SIU 01 OU 10 zezsu Ua 549014 0 1 TWINS seu uis 4 LOOHLIN 49919 AXL 26294 12219 eezsu 006 0911 68 q 01 81 10618
48. x http Avww adaptivedisplays com Trademarked names appear throughout this document Rather than list the names and entities that own the trademarks or insert a trademark symbol with each mention of the trademarked name the publisher states that it is using names for editorial purposes and to the benefit of the trademark owner with no intention of improperly using the trademark The following are trademarks of Adaptive Micro Systems Adaptive Alpha AlphaLert AlphaNET AlphaNet plus AlphaEclipse AlphaPremiere AlphaTicker AlphaVision AlphaVision InfoTracker Automode BetaBrite BetaBrite Director BetaBrite Messaging Software Big Dot Director EZ KEY Il 2295 PagerNET PPD PrintPak Serial Clock Smart Alec Solar TimeNet The distinctive trade dress of this product is a trademark claimed by Adaptive Micro Systems LLC Due to continuing product innovation specifications in this manual are subject to change without notice December 4 2003 9711 6023 December 4 2003 Troubleshooting Guide for AlphaEclipse 2500 2600 and 3500 signs 9711 6023 Contents Common sign problems seus ads eens oon gate ird ae n e ra ad re sra rae Sere Fae 1 Recommended solutions desc cep eed c PIDE RC ________ 3 Troubleshooting procedures oe een eer ra c _ y PC TO SIGN CHECK procedure cee IIR HH IRR ha 7 PG FEEDBACK procedure 2 uut rede eer y odd toma dudes A RERO UM EY EP RT S 8
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