"user manual"
Contents
1. The Valcom Digital Autohold Message On Hold System V 9982 Owner s Manual hank You for choosing the Valcom V 9982 Digital Autoload Message on Hold System Included with the system you received is an easy listening music tape This tape is provided by VALCOM to help you get started with your new Digital Autoload message and music on hold system As an added value to you and to help you more fully to achieve the value of your new system VALCOM in conjunction with Audiomax Inc a leading national on hold service provider would like to invite you to order your FREE personalized thank you for holding cassette tape and register for your credit of 100 good for future purchases of customized tapes VALcon ALCOM DIGITAL AUTOLOAD MESSAGE ON HOLD SYSTEM v 9982 Customized messages amp music on hold will provide you with the most targeted and cost effective form of communicating with your customers EJECT _ RECORD STOP TAPE EJECTED RECORDING M O H Take advantage of the usually wasted time your customers spend on hold to 0099 SPEAKER f UN KR OUT a j e Reduce caller hang ups e Promote special offers e Round out your call e Cross sell new products processing system and services e Introduce new products and services FOR A LIMITED TIME ONLY Get 100 Off Please complete and return the card enclosed to receive your FREE personalized T2. System e V 9982 System e Wall mount power pack e Audio cable e Mounting hardware e User s manual Aphex Aphex Aural Exciter and AX are patented registered trademarks of Aphex Systems Ltd V 9982 Owner s Manual 3 1 OVERVIEW 1 1 1 2 Features and Benefits The V 9982 is a highly reliable audio playback system specifically designed for Message On Hold applications Message material is loaded into the system by cassette and stored in non volatile FLASH memory Messages play continuously from memory until a new message is loaded The V 9982 is designed to interface with the Message On Hold port of a wide variety of phone systems This allows your marketing messages to be played to customers while they are on hold reducing hang ups and increasing sales V 9982 incorporates a rugged cassette mechanism and non volatile FLASH memory for unsurpassed reliability The cassette mechanism was originally designed for automotive appli cations and is intended for years of reliable service FLASH memory means that your mes sages remain in tact in the event of a brown out or power loss without battery backup Multiple audio outputs with level control Aphex and high quality sampling allow the sound of the V 9982 to be optimized to almost any phone system insuring that the message gets heard General Specifications Memory Type Non Volatile FLASH Capacity 8 minutes Audio Fidelity PRO Verison 100Hz 6 8kH
3. it will eject it automatically when it reaches the end of the tape Cannot hear anything through the on hold circuit e If both Record and MOH LEDs are off there is no audio being output by the system e Verify that the RCA to RCA connector is securely attached to the V 9982 and the phone sys tem e Turn the output level adjustment clockwise to increase the audio output level e Use the 8 ohm output instead of the line level output Cannot hear anything through the monitor speaker e If both Record and MOH LEDs are off there is no audio being output by the system e Press the Speaker button so that it locks in the depressed position e Jf the level of the audio output is adjusted very low the level from the monitor speaker will also be very low V 9982 Owner s Manual 11 3 5 3 5 1 3 5 2 3 6 10 Audio Adjustments There are two potentiometers on the V 9982 system allowing the user to tailor the audio out put level and high frequency response These potentiometers are located on the front side of the device directly above the audio output connectors Audio level The level of both the LINE OUT and SPKR OUT are simultaneously adjusted using the audio level adjustment potentiometer Turning this potentiometer counter clockwise will lower the audio level Turning this potentiometer clockwise will raise the audio level Aphex This special psycho acoustic processing extends the high frequency response of t
4. depri o vace ae Pea at Dee ve eee 4 12 General Specifications 335 pr e nach ae Pea et Bee eee ee 4 is INSTALLATION 22 6 a uso teviheccted SAA POM ROS NON ee HG PER La aes PL 5 2 1 Wall or Table Installation 0 eens 5 2 2 GOMMECHIE POWER 52 2 a E SW ER wwe EE aE E soe ALE te BANS 5 2 3 Connection to Telephone Equipment 0 c cece eects 5 Se MOBERATION c or tists Aronia cg aetna dace Ne cath E dint op tea elt 6 3 1 Message Downloading 0 0 icc cece ete nen nee nna 6 3 2 e Message Playpack fee sciseps sce va Sata tae cn i Matera ee tae eae 6 3 3 Pushbutton Descriptions 6 0 0 0 0 e cece cee nee eens 6 3 3 1 Eject Record Stop Pushbutton 0 0 0 cece eens 6 33 2 Speaker pushbutton s ieri Vide ee aw bad pew NE Chena ERRE E 7 3 4 LED Light Emitting Diodes Descriptions 00 cece eee eee nee 7 3 5 Audio Adjustments erste eke ee eee an Ch eae tga 10 35 Ds Audio level innis bouts wis se e chia ba eee wees eae ONA EET OREA 10 3 5 Di APIKE i er EA 384 wid ea Ung haha at wr Bes ea sare a EES nek dente ede 10 3 6 CONNECHIONS v5 lt 2 see doe does RA E lade EERE ETE EREA NAE OVERENS 10 4 POWER FAILURE RECOVERY 00 e cece cence teen teen eben teens 10 5 TROUBLESHOOTING GUIDE viiei i a a E E E E O teen e ee 11 6 WARRANTY amp REPAIR onono 12 Shipping Container Contents The following items should be found in the container of the V 9982 Digital Autoload Message On Hold
5. eject it 3 If the button is pressed momentarily while the V 9982 is recording audio and then pressed momentarily again the system will stop the recording process save the audio just recorded and eject the cassette tape 4 Tf this button is pressed and held for two seconds while the V 9982 is recording the audio just recorded will be deleted and the tape will be ejected without being rewound Speaker pushbutton A locking pushbutton black in color which controls the monitor speaker located on the front of the unit Pressing this button will activate the monitor speaker allowing the local user to hear the audio being output by the V 9982 Releasing the button will deactivate the monitor speaker The volume of the monitor speaker is determined by the volume setting of the audio output If the phone system requires a particularly low level from the V 9982 the volume of the monitor speaker will also be low Note Do not adjust the audio output level adjustment in order to hear the monitor speaker level better Doing this will adjust the level of the Message On Hold output which may not be acceptable LED Light Emitting Diodes Descriptions Three LEDs are provided on the top of the V 9982 unit to display the current status of the system Eject LED This yellow LED will light whenever there is no tape inside the system When a tape is insert ed and loaded into the machine this LED will go out Record LED This red L
6. ED will light when the V 9982 starts recording an audio program and will go out when the recording process stops The Record LED will blink one time when the V 9982 is powered on indicating that the memory is operational MOH LED This green LED will light when the V 9982 is playing a previously recorded message EJECT RECORD STOP PUSH BUTTON This ejects the tape when the system is playing a message If pressed during the recording process the recording will be stopped TAPE EJECTED LED Yellow light on indicates there is no cassette inserted Insert cassette yellow light off cassette in place wi start memory loading RECORDING LED Used to determine tape loading mode Red light on indicates message s is being loaded into memory M O H LED This green LED is on when the system is playing a Pre Recorded message SPEAKER PUSH BUTTON Local Monitor ON OFF POWER Insert power adapter supplied APHEX Adjusts the amount of high frequency enhancement necessary to deliver the best overall system performance LINE OUT Audio output level at up to 4dB into 600 Q this is a standard level for most applications SPKR OUT Audio output level at up to 1 5VV into 8 0 use this output if more drive is needed to reach a more comfortable listening level The Valcom Digital Autoload Message On Hold System Model V 9982 NOTE It is recommended that you leave the Cassette Tape in the system for auto download operatio
7. er source Use only the power pack supplied Ee ue PS SO 0 SS ES Regulations FCC Part 15 Radio Frequency Interference The V 9982 generates and uses radio frequency energy and if not installed and used in strict accor dance with the manufacturer s instructions may cause interference to radio and television reception Unit complies with the limits for Class A devices in accordance with the specifications in Subpart J of Part 15 of the FCC Rules This testing is designed to provide reasonable protection against such inter ference However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the unit off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the radio or TV receiving antenna Relocate the unit with respect to the radio or TV receiver or vice versa Plug the unit into a different outlet so that it and the radio or TV receiver are on different branch circuits If necessary the user should consult the dealer or an experienced radio television technician for additional suggestions 2 V 9982 Owner s Manual V 9982 Owner s Manual NOTES 15 14 NOTES V 9982 Owner s Manual Table of Contents T OVERVIEW 8 5 3300 ice eri ek Gate eM ee tla eek Bee Vik See Vana ald 4 Tl Features atid Benefits
8. hank you for holding tape and register for your 100 credit e Enhance your company s image Valcom Inc 5614 Hollins Road Roanoke Virginia USA 24019 540 563 2000 540 362 9800 General Safety Instructions Always follow these basic safety precautions when using the system Read carefully and understand all instructions Follow all warnings and instructions marked on the product DO NOT block or cover ventilation slots and openings DO NOT place the product in a closed enclosure or cabinet unless proper ventilation is provided Never spill liquid on the product or drop objects into the ventilation slots and openings Doing so may result in serious damage to the components Repair or service must be performed by a factory authorized repair facility DO NOT staple or otherwise attach the power supply cord to building surface DO NOT use the product near or in wet or damp places such as wet basements DO NOT use extension cord Install within 6 feet of a grounded outlet receptacle DO NOT install during lightning storm Never touch un insulated wires or terminals unless the unit is disconnected from both power and the rest of the phone system 12 Use Caution when installing or modifying configuration switches or control lines 13 Install in a protected location where no one can step on or trip over power and line cords 14 The unit must be securely attached to a wall board rack or table mounted 15 Use correct pow
9. he V 9982 Turning this potentiometer clockwise amplifies the high frequencies while turning it counter clockwise attenuates the high frequencies Connections There are several connectors on the front side of the device DC Power 2 5mm Barrel connector The system is powered by 12VDC Use only the AC DC power adapter supplied by the manufacturer to guarantee proper operation Line Level Audio Output LINE OUT RCA connector A 600 ohm transformer isolated audio output When installing the V 9982 system connect this output to the phone system first 3 4 Amplified Audio Output SPKR OUT RCA connector An amplified 1 5 watt into 8 ohm audio output Use this audio output if the audio from the Line output can t drive the on hold circuit to a high enough level POWER FAILURE RECOVERY The V 9982 uses FLASH memory which is not dependent upon power or battery backup to retain its memory This eliminates problems associated with brown outs or unexpected power losses When power is returned the system will immediately start the operation it was in prior to power being removed V 9982 Owner s Manual 3 3 2 V 9982 Owner s Manual 1 When the system is not recording the button functions as an Eject button 2 When the V 9982 is recording audio whenever the Record LED is on pressing this button momentarily will stop the recording and save the audio which was just record ed The system will rewind the tape but not
10. n Insert Pre Recorded Tape Cassette as shown Tape Label Facing Up system will rewind tape then start loading Red LED is on At the end of downloading the message the Red LED will turn off system will rewind the tape It will automatically start playing the message from the digital audio memory LEVEL Adjusts the volume to the line Monitor Speaker level or power audio outputs V 9982 Owner s Manual V 9982 Owner s Manual
11. ng screws provided secure the V 9982 system to the board or wall Headquarters Valcom Inc In Canada CMX Corporation 5614 Hollins Road 35 Van Kirk Drive 11 amp 12 4 If table top mounting the V 9982 stick the enclosed rubber feet on the bottom of the Roanoke Virginia USA 24019 Brampton Ontario L7A 1A5 unit Tel 540 563 2000 Tel 905 456 1072 7 Fax 540 362 9800 Pax 905 456 2269 ais T CORNEC Hones 1 Plug the power plug into the V 9982 system s power jack marked POWER 2 Plug the power pack into a 110VAC power outlet which is not connected to a switch 3 There is no power switch on the V 9982 system so as soon as power is connected the system will be active 2 3 Connection to Telephone Equipment 1 Connect one side of the supplied RCA cable to the telephone equipment s Message On Hold input Connect the other side of this cable to the V 9982 s LINE OUT There are two audio outputs on the V 9982 LINE OUT Low 4dB into 600 ohms and SPKR OUT High 1 5W into 8 ohms Use the LINE OUT first adjusting the audio output vol ume potentiometer to obtain the correct audio level If this does not provide enough audio level then switch to the SPKR OUT V 9982 Owner s Manual V 9982 Owner s Manual 5 3 1 3 2 3 3 3 3 1 OPERATION Message D
12. ownloading When you receive the new V 9982 MOH system its memory will be blank To load a new mes sage into the V 9982 s memory simply insert a recorded cassette Tape Up Facing Label When a new tape is inserted the V 9982 will automatically rewind the cassette to the begin ning and then start playing it The V 9982 will record the audio program ignoring the silence before and after the audio recorded on the cassette When the audio program on the tape starts the red Record light will come on signifying that audio is being recorded to mem ory At the end of the audio program when the V 9982 detects 5 seconds of silence the recording will end the Record LED will go out and the system will automatically rewind the cassette tape The 5 seconds of silence will be deleted prior to playing the message The audio being recorded will be output through the LINE and SPKR outputs during the record ing process This audio may also be monitored by the user by pressing the Speaker button Warning When a tape is inserted into the V 9982 system the previous recording is deleted immediately If the tape is then ejected prior to recording any audio the V 9982 s memory will be empty Message Playback After a message has been recorded into memory the V 9982 will automatically begin playing this message through the audio outputs The green M O H LED will illuminate whenever a pre recorded message is playing Pushbutton Descriptions T
13. tory sealed V 9982 unit in one of three positions flat side or horizontal See illustration below units are unopened A service charge plus parts and labor will be applied to units defaced or physically damaged 5 A jes 2 s c VEEE o e Ee o 4 All units out of warranty are subject to a service charge The service charge will cover ALCOM o DIGITAL AUTOLOAD MESSAGE ON HOLD SYSTEM minor repairs Major repairs will be subject to additional charges for parts and labor vsnea Mounting Options QIOH NO 139Y1 A Back of unit This warranty is in lieu of and excludes all other warranties expressed or implied and in no a a wall HaLCAO RE i ia r 3 q event shall Valcom Inc be liable for any anticipated profits consequential damages loss of time Parent or other losses incurred by the buyer in connection with the purchase operation or use of the ey ey N w BS tite C Left side of unit product 2 wee T against wall horizontally 8 x 2 2 o N is This warranty specifically excludes damage in shipment In the event a product is received in damaged condition the carrier should be notified immediately Claims for such damage should 2 Position the unit on the board mark the mounting hole locations be filed with the carrier involved in accordance with the EO B point 3 Using the mounti
14. wo pushbuttons are provided on the V 9982 system Eject Record Stop Pushbutton A momentary pushbutton red in color This button allows the user to stop the recording process and or eject the tape V 9982 Owner s Manual TROUBLESHOOTING GUIDE No LEDs are active on the V 9982 e Just after a tape is inserted and before audio is detected by the V 9982 all LEDs will be off e Verify that the AC DC power adapter is plugged into non switched AC power outlet e Verify that the power connector is plugged completely into the jack on the V 9982 The system will not mechanically load the tape into the system e Push the cassette tape completely into the V 9982 e Verify that the AC DC power adapter is plugged into non switched AC power outlet e Verify that the power connector is plugged completely into the jack on the V 9982 The Record LED never comes on after the cassette tape is loaded into the system e Verify that the tape was inserted right side up e Tf the tape is blank the Record LED will never come on e Verify that the nominal level of the audio recorded on the tape is over 20dB After recording the tape the tape ejected and the system is not playing a message e If the user pressed and held the edit eject button during the record the system will eject the tape immediately and delete the recorded audio e Verify that the tape was inserted with the audio recorded side facing side up e If there is no audio on the tape
15. z Signal to Noise 60dB Power 12VDC power pack Audio Outputs Line Amplified Manual Controls LED Indicators Package RCA mono 600 ohm RCA mono 2W 80hm Aphex Mix Output Volume Eject Speaker Enable Tape Ejected Recording M O H Painted steel chassis V 9982 Owner s Manual V 9982 Owner s Manual NOTES 13 12 WARRANTY amp REPAIR 2 INSTALLATION Valcom Inc warrants its products to be free from defects in materials and workmanship under This section provides complete instructions for mounting the V 9982 Before you install the V conditions of normal use and service for a period of one year from the date of shipment The 9982 system make sure you have obligation under this warranty shall be limited to the replacement repair or refund of any such device within the warranty period provided that A message or music on hold input connection jack on your phone system Anon switchable 1 10VAC electrical outlet near the location where the unit is to be installed 1 Inspection by Valcom Inc indicates the validity of the claim 2 1 Wall or Table Installation 2 The defect is not the result of damage misuse or negligence after the original shipment 1 Locate a proper space on the telephone equipment board or wall You can mount the 3 The product has not been altered in any way or repaired by others and that fac
Download Pdf Manuals
Related Search