Hi-pro 280/412, Remote Programming SW Manual - Esse-ti
Contents
1. DISA Service column with a double click gt Select the desired DISA message or Automatic Operator menu from the list of available messages and menus these last appear at the end of the list only if configured Note it is possible to select only menus with an assigned guide message see following paragraph Note according to the message or menu chosen the PABX processes the DISA or Automatic Operator service IVR The procedure to activate Responder Service is similar to the previous Automatic Operator IVR Allows to configure up to 10 menus For each menu it is possible to assign a customizable guide message in order to tell the caller the digit to press for the available options assign up to 12 actions corresponding to telephone keys 0 9 In addiction it allows to define additional seconds for the selection at the end of guide message the operator key in common for all menu Note ifno message is assigned to a menu as guide message the menu is unused Note a default preset defines menu 10 as control menu to activate relays and for the room control Note a default preset assigns to event if the caller dials of menus 01 09 the redirection to the control menu menu 10 by dialing Operator Password Menu Allows scrolling the 10 menus in order to visualize or modify the options events of chosen menu Guide message Allows to assign a message to the selected menu2. Deleting a customer s Configuration This procedure is used to delete an existing program gt Select the customer s name with the arrow of the Name field gt Select the program to be deleted with the arrow of the Configuration field gt Press Delete configuration gt Press Yes to confirm deletion Exporting a customer This procedure is used to export the customer s configuration into a database gt Press Export The Save as window is displayed gt Enter the file name and press Save Importing a customer This procedure is used to import the Hi pro settings from a database Note Before importing data from the database you must create the customer gt Press Import The Open window is displayed gt Select the file and press Open EXITING THE PROGRAM If configuration has been changed the remote programmer software will ask the user to save the program when exiting the program To save configuration gt Press Yes gt Enter the new program name in the Configuration field or leave the current name unchanged to overwrite configuration gt Press Confirm to save Note disconnect from the PABX before exit Pagina 10 PROGRAMMING The program must be active on the PC If necessary the V 21 standard MODEM must be connected and powered Read Writing mode settings VV VV gt gt In the File
3. definito Metodi impegno linee esterne 30 Interfaccia citofono 31 Programmazione interni Errore Il segnalibro non definito Linee urbane entranti Errore Il segnalibro non definito Linee urbane uscenti Errore Il segnalibro non definito Configurazione filtri Errore Il segnalibro non definito Abilitazione servizi Errore Il segnalibro non definito Stato servizi 39 Sequenze di azioni Errore Il segnalibro non definito Definizione Sequenze 40 Ingressi digitali43 Timer 44 Allarme da interno 45 Programmazione filtri L C R 46 Inserimento di una selezione 47 Configurazione L C R 47 Tasti funzione telefoni serie ST 48 Temporizzatori 49 Pagina 3 Servizi voce Errore Il segnalibro non definito Definizione messaggi 51 Servizi voce chiamate entranti 53 Operatore automatico Errore Il segnalibro non definito Casella vocale 57 Personalizzazione messaggi 58 Configurazione rel attuatori 59 Rubrica Errore Il segnalibro non definito Esperta Errore Il segnalibro non definito Informazioni e aggiornamenti 62 Pagina 4 EDITING CRITERIA This paragraph describes the editing criteria followed in this manual for easier user s reference THE MANUAL Printing styles The following table shows the printing styles on the left and their meaning on the right column Example Meaning CHAPTER TITLE Style used for the title of chapters A new chapter begins on a new page Style used for the
4. menu select Configure Select the windows Writing Reading Mode Active window only the active window is written read All open windows the active window and the other open ones are written read Ask when reading writing a mask for the windows choice appears when pressing Read settings o Write setting button Select the language Press Confirm Programming via USB port Port setting gt gt Create a new user profile or load an existing one with Registry In the File menu select Configure Pagina 11 VV v gt gt gt Select COM and the port where connected Hi pro or select FTDI for an automatic research of the port Select the windows Writing Reading Mode Active window only the active window is written read All open windows the active window and the other open ones are written read Ask when reading writing a mask for the windows choice appears when pressing Read settings o Write setting button Select the language Press Confirm Connection Reading Writing and disconnection gt Press the Link to PABX button in the Taskbar The following window appears when connected with Hi Pro software release gt Press Close Reading settings and Writing settings buttons are now active gt Activate the window to be read or written by pressing the corresponding but
5. Activate the window to be read or written by pressing the corresponding button in the Taskbar x gt Press the Writing settings Si or Reading settings button to program or read data in the windows gt If Ask when reading writing mode is enabled see Reading Writing mode paragraph the following window is shown gt Choose windows to read or write and press OK or Enter on PC keyboard Select Cancel to avoid reading o writing gt Press the Link to PABX button again to exit from Programming Mode Note Hi Pro works normally during the connection only the programming from the administrator extension is disabled programming codes are not accepted Note action sequences in case of alarm activation timer etc won t be executed during remote programming mode Pagina 16 Note itis anyway recommended to set the data of all windows and then connect to PBX to transfer them WINDOWS Work Window Buttons description x Equipment Recalls Equipment window System Recalls System programming window Pagina 17 Extensions Recalls Extensions programming window Actions sequences Recalls Actions sequences programming window Call barring L C R Recalls Call barring L C R programming window IST Telephone keys Recalls ST Telephone keys programming window Timers Recalls Timers programm
6. Event Indicates the digit dialed from the caller Pagina 54 Action Allows to assign the action to perform when an event occurs Parameter Allows to define the desired parameter Selection waiting seconds Allows to set how many seconds are available to dial after the end of the guide message When this timer expires the no dial option is processed Operator Key Allows to define a common digit for all menus in order to divert the incoming call to the extensions enabled for the current line Pagina 55 These are the operations available for the Automatic Operator IVR Call extension the call is diverted to the extension 401 412 defined by parameter Call FAX extension the call is diverted to FAX extension DISA the caller dials the extension desired Incoming Call the call is diverted to extension enabled for the current line VIP Incoming Call the call is diverted to extension enabled for the VIP line VIP1 VIP8 specified by parameter Listen message and make an incoming call plays message defined by parameter 01 30 or 91 92 and then diverts the call to the extension enabled for the current line Listen message and clear line plays message defined by parameter 01 30 or 91 92 and then clears the line Repeat guide message replays guide message Recall menu recalls menu defined by parameter 01 10 Recall menu with Operator PWD recalls menu defined by pa
7. Connect your PC to Hi Pro USB port using a standard USB cable gt Incase of driver request follow the automatic procedure searching in CD ROM drivers folder Pagina 7 Remote Programming connection Remote Programming needs a MODEM which supports the V 21 standard gt If the PC is not provided of a V 21 standard MODEM connect the external MODEM to the PC gt Connect the MODEM to PSTN line gt Connect a telephone to the remaining RJ11 socket of the MODEM SOFTWARE START UP When launching the remote programming software the application will visualize the Registry window This one allows you to store customers and switchboard data for easier faster maintenance and the access to the programming windows of each installation e Creating a new customer gt Enter the name of the new customer in the Name field gt Fill the fields with the customer s data Note You can go from one box to another by clicking on the desired box or with TAB Pagina 8 gt Select the Hi pro model to be programmed with the arrow of the PABX field gt Press Save to save the information gt The software automatically enters the installation date and the review date gt Press Confirm to close the Registry window and continue the Hi pro programming procedure Selecting an existing customer to accede Hi Pro programming This procedure is used to modify the Hi Pro settings gt Sele
8. close current window Close Allows to close the current window In case of data modifications it will ask if save changes Pagina 50 Define messages Allows to configure up to 30 single messages and 2 message sequences using the memory provided with Hi Pro Single Messages MSG Indicates message index Protection Allows to protect the message from re recording Background Allows to activate the external music source A50 input as background music of the message Name Allows to associate a name to messages Duration sec Allows to set the maximum message duration Quality Allows to define the message recording quality from 4 to 8 kHz Note the occupied memory space changes according to the messages quality and duration Combined Messages MSG Indicates message index Background Allows to activate the external music source A50 input as background music of the message sequence Name Allows to associate a name to messages Messages Sequences Allows to define two sequences as combination of up to 3 single messages Note message sequences do not occupy any of the memory space Pagina 51 To configure a message gt If protection is enabled for the desired message a lock icon is visualized in related Protection column unblock by double clicking on it on the lock Select the box related to the message in Background column by double clicking on it to asso
9. duration sec column by double clicking on it Insert the minimum number of seconds the input has to be closed or opened to make Hi Pro start the sequence Press Enter to confirm data or Esc to cancel Pagina 43 Timer Allows to configure up to 4 time events You can define the time event name the actions sequence to be executed by Hi Pro when the event happens the event hour the event date or its periodicity e To configure a Time Event Select box in Name column by clicking on it Insert desired name max 16 characters Press Enter to confirm data or Esc to cancel Select box in Sequence column by double clicking on it Chose one of 4 available sequence Select box in Time column by double clicking on it Select event hour using box arrow keys Press Enter to confirm data or Esc to cancel Select box in Date column by double clicking on it Select Time Event date Otherwise VV VV VV VV VV gt Select desired days in Periodicity column with double clicks or by pressing the space bar until a tick is visualized Note specify at list a date or the periodicity for each Time Event Pagina 44 Extension Alarm Allows to configure 2 alarm events each one is causable by any of the extensions i e pressing ST350 alarm key or picking up the handset without dialing You can define the event name the actions sequence to
10. programming window An assigned group is admitted an empty box means the corresponding group is not admitted e gt Select a box gt Select an option by repetitive mouse clicks or by pressing space bar until the desired symbol is visualized the extension is enabled to dial the numerical sequences inserted in the corresponding group e Empty box the numerical sequences in the corresponding group are not allowed to the extension gt Move to other boxes by a mouse click or using arrow keys Note it is also possible to change the entire column or line state by double clicking the group number extension number Pagina 36 Services activation Allows enabling or activating for each extension and profile some of the Hi pro services e Divert all enables the access to Divert All Calls service Divert on busy enables the access to Divert On Busy User service Divert on no answer enables the access to Timed Divert service Call forwarding enables the access to External Call Forwarding service ETSI Call forwarding enables the access to ETSI Call Forwarding service Trunk to trunk conversation enables the access to Trunk to trunk conversation service Doorphone Call forwarding enables the access to Doorphone Call Forwarding service Do not disturb enables the access to Do not disturb service Relays activation enables the extension to use relays Amplifier enables the extension
11. title of large Primary Title sections in a chapter such as the main titles of the chapter f tyl for the title of ifi Seconda Title Style used or the e o a speci ic paragraph in the primary title Tertiary Title Style used for additional sections in a specific paragraph Example Style used for examples Note Style 4860 for explicatory notes pay attention Style used to indicate possible risks for individuals and properties caution Normal text Style used for normal text Style used to indicate the sequence of operations that must be carried out for Operation to be carried out programming or service implementation Pagina 5 USING THE PC Keyboard The following keyboard symbols are used for software products Symbol Meaning Position on keyboard TAB Tab used to switch among fields Third row from above left Typically indicated with two arrows CAP Capital lock it changes from Central position left LOCK small letters to capital letters and Typically indicated vice versa with a lock CAP Capital letters used for capital Left and right letters bottom ALT Alternative used in combination Left bottom Not to with other keys to access mouse be confused with activated functions with the AltGr on the right keyboard side of the space bar bottom SPC Space bar used to enter a space Central position when writing and to select bottom elements in a differ
12. Profile modify Voice Mail password define maximum message duration and quality visualize how many Voice Mail messages are present Voice mail Allows to define the maximum Voice Mail message length and its quality Voice mail status Extension Allows to assign Voice Mail to an extension Password Allows to define or modify Voice Mail user password Pagina 57 Recorded messages Allows to visualize how many messages are present in Voice Mail Day Night Custom Allows to define profiles in which the Voice Mail is active To configure Voice Mail gt Modify if desired default duration e and quality To assign Voice Mail to an extension gt Dial the extension number in Extension box to assign the Voice Mail for a specific extension Insert a desired password or leave the default one 00000 gt Select the profiles in which activate Voice Mail Service Note to use the Voice mail please refer to Voice mail service chapter in User s manual Customize messages This procedure allows to customize Hi pro messages using WAV audio files Note use only files WAV 8 kHz mono ADPCM 16 bit minimum Note do not use 8 bit files Note do not use MP3 files To customize a message gt Connect to Hi Pro by pressing Link to PABX Send File button is now enabled in Voice Services window gt Press Send File e gt Double click over Message
13. ai im Ba n 9110 4 TELECOMUNICAZIONI UNI EN ISO 9001 2000 REMOTE PROGRAMMING Software MANUAL 71S 80287 C Thank you for choosing an Esse ti product This product has been especially designed for easy operation It has been manufactured with perfect workmanship using suitable materials for long lasting performance All Esse ti products are subjected to extensive reliability and operational testing in our laboratories in order to provide total guarantee for the user The User shall be responsible for defects arising from the use of the product Esse ti shall only be responsible for defects according to and within the limitations set by the Presidential Decree dated 24 05 1988 no 224 fulfilling the EEC directive no 85 374 on the harmonization of statutory and administrative regulations of the Member States on the liability for damages arising from defective products under art 15 of Law no 183 of 16 April 1987 Esse ti reserves the right to modify the characteristics of the products at any time without prior notice Pagina 2 TABLE OF CONTENTS SOFTWARE DI TELEPROGRAMMAZIONE L LL Errore Il segnalibro non definito Requisiti minim del sistema ces seed ce paia ia iaia aaa 7 Installazione attua reali Errore Il segnalibro non definito Software Sciare ale Tollo La lt 7 Collegamenti per la teleprogrammazione locale 7 Collegamenti per la teleprogrammazione a distanza Errore Il segna
14. al numbering while the profile is specified in Profile column Buttons DAY profile Allows to visualize in the folders parameters corresponding to DAY profile NIGHT profile Allows to visualize in the folders parameters corresponding to NIGHT profile CUSTOM profile Allows to visualize in the folders parameters corresponding to CUSTOM profile Pagina 32 Remote programming choosing extensions when reading or writing During remote programming the software allows to choose the extensions to read or write Incoming trunk lines A full equipped Hi Pro arranges four real external lines through which receive calls L1 L4 Hi Pro is also provided of an automatic call distribution system based on ID number ACD Thanks to ACD system it is possible to divert incoming calls from a specific number to a single extension to a group or first to an extension and then to a group Calls routing to extensions groups happens through virtual lines called VIP1 VIP8 As happens for a real external line even for virtual lines is allowed to configure extensions functioning and line services To define numbers associated to VIP lines please refer to Speed dial window e Incoming calls and Doorphone Allows to configure the extensions actions in case of incoming call through a real line virtual line or doorphone station gt Select a box gt Select an option by repetitive mouse clicks or by pressing space bar unti
15. arrow keys Note it is also possible to change the entire column or line state by double clicking the services name extension number Pagina 38 Services status Allows to visualize and modify for each extension the status of Do Not Disturb Call Forwardings timed on busy and all calls and Alarm Clock services e Do not disturb gt Select a box Select an option by repetitive mouse clicks or by pressing space bar until the desired symbol is visualized Do not disturb active e Empty box Do not disturb unactive gt Move to other boxes by a mouse click or using arrow keys Note it is also possible to change the entire column or line state by double clicking the do not disturb type extension number Pagina 39 Call diverts gt Select a box by a double click gt Select the destination extension using the down arrow button in the box Otherwise gt Insert the destination extension number gt Press Enter to confirm or Esc to delete data gt Move to other boxes by a mouse click or using arrow keys Alarm clock gt Select a box by a double click gt Set the alarm clock time using the arrows button in the box gt Press Enter to confirm or Esc to delete data ACTION SEQUENCES This window consists of four folders Define sequences allows to define an action or actions sequences to be carried out from Hi pro in case of the following events is happened Digital i
16. assignment request of a free value from the network by inserting the T E I value of 64 FAX extension Allows to define the extension to which divert FAX calls recognized by the FAX switch Pagina 27 Number BRI numbers table Allows to define all BRI numbers assigned by service provider Incoming call Allows to configure how to manage incoming calls over each BRI number inserted in table diverting to a group of extension using VIP virtual lines to a real line of the BRI or to a single extension and then to a real or virtual line Call Forwarding DAY profile Defines the possibility of enabling the External Call Forwarding service for the current number of the BRI numbers table Call Forwarding NIGHT profile Defines the possibility of enabling the External Call Forwarding service for the current number of the BRI numbers table Call Forwarding CUSTOM profile Defines the possibility of enabling the External Call Forwarding service for the current number of the BRI numbers table Waiting music Allows the activation of the External music source e g A50 for each BRI number Timed DISA Allows enabling Timed DISA service for each BRI number Faxswitch Allows enabling the automatic detection of FAX tones for each BRI number Pagina 28 Outgoing calls IDs Allows to define which of the BRI numbers in the table will be used by each extension as its identifier in outgoing calls Pagina 29 Lines e
17. be executed by Hi Pro when the event occurs the sequence activation delay Note in case of no selection event if the user hangs up before the defined delay the sequence won t be carried out e Pagina 45 To configure an alarm event Select box in Name column by clicking on it Insert desired name max 16 characters Press Enter to confirm data or Esc to cancel Select box in Sequence column by double clicking on it Select one of the available sequences Select box in Activation delay sec column by double clicking on it Insert the number of seconds to wait before starting sequence Press Enter to confirm data or Esc to cancel VV VV V VV V PROGRAMMAZIONE FILTRI L C R This window allows to configure up to 8 groups to be used as call barrings or admitted selections configure L C R Least Cost Routing service by associating each group to the lines compliant with its number sequences codes How call barrings works It is possible to assign more then one number sequence to each group A number sequence can be inserted in one group only Una sequenza numerica di filtro inserita in un gruppo non consentita agli altri gruppi is inserted by default and associated with group 1 In this way dialing with initial digit from 0 to 9 is possible You can enter filtering criteria up to max 6 digits in the Codes field You can enter 32 differen
18. box to visualize the available messages list gt Select the message to customize gt Double click over File Name box to open the search window and select the WAV file to send to PABX Pagina 58 gt Select the desired file gt Press Play to listen the message gt Select Play compressed file and press Play to listen how the pabx will play the message gt Press Send to PABX to send the message and overwrite the previous one ACTUATORS RELAY CONFIGURATION This windows allows the set up of the Hi pro actuator relays Note when the doorphone board is present and if pulse activation is enabled relay 1 and relay 2 could be activated as door opener Local access with password Allows to define if access to relay is password protected Available actions Disactivation Allows to enable or disable the possibility of disactivating the relay open the contact Activation Allows to enable or disable the possibility of activating the relay close the contact Pulse Allows to define if relay can be activated with a timed pulse see Timing pulse Timed Allows to define the possibility to activate relay for a duration to be determined in the request itself Timing pulse Allows to define relay closing time in case of Pulse Activation Relays condition at start up Allows to define relays status at Hi pro start up Pagina 59 To configure relays functioning
19. ciate a background music with the message only with an external music source Select the box related to the message in Name column by clicking on it Insert desired message name max 16 characters Press Enter to confirm data or Esc to cancel Select the box related to the message in Duration sec column by clicking on it Insert the message duration in seconds Press Enter to confirm data or Esc to cancel Select the box related to the message in Quality column with a double click Select desired quality from the drop down menu Pagina 52 Incoming calls Voice services Allows to define for each line and profile the active services DISA IVR and or Courtesy Responder and the related messages to be played Buttons Day Profile Allows to visualize messages assigned to Day Profile and the active ones Night Profile Allows to visualize messages assigned to Night Profile and the active ones Custom Profile Allows to visualize messages assigned to Custom Profile and the active ones e To enable DISA Automatic Operator service on a specific line Select the empty box in DISA Service column with a double click Pagina 53 gt Select the option with mouse clicks or by pressing the space bar until the desired symbol is visualized e DISA service Automatic Operator active e Empty box DISA service Automatic Operator inactive gt Select the other box in
20. ct the customer s name with the arrow of the Name field The software displays the customer s data in the fields below Different programming modes can be saved for the same customer and the same switchboard The desired program can be selected if different programming modes were created for the switchboard Recall an Hi pro Preset programming is also possible gt Select the desired programming mode for the customer and switchboard with the arrow of the Configuration field gt Press Confirm to close the Registry window and continue the programming procedure Modifying an existing customer This procedure is used to modify the data of an existing customer gt Select the customer s name with the arrow of the Name field The software displays the customer s data in the fields below gt Navigate through the fields and make the necessary modifications To change the customer s name press Change Name enter the new name and press OK gt Press Save to save the information gt Press Confirm to close the Registry window and continue the programming procedure Deleting an existing customer This procedure is used to delete an existing customer with settings gt Select the customer s name with the arrow of the Name field Pagina 9 gt Press Delete to delete the customer and the switchboard settings gt Press Yes to confirm deletion
21. ded procedure Select Install PABX firmware updating tool to download and install the Esse ti Downloader a tool which allows to update Hi pro from your PC Select Last PABX firmware download to get the most recent Hi pro firmware In case of updates available gt Save updating file in a PC folder To start firmware update VV VV VV Launch Esse Ti Downloader tool just downloaded Press Load button and select updating file Select the correct COM port Press Connect Press Send and wait the end of the updating routine Press Disconnect and close the tool Pagina 63 HI PRO Remote Programming Software Manual Edition 22 04 2015
22. ent mode Same as CLICKING with the mouse ENTER Enter usually the largest key of Right side of the keyboard It confirms the alphabetical entered data Same as DOUBLE keyboard CLICKING with the mouse ARRO Four arrow keys one for each Central position WS direction Used to move the bottom Between cursor letters left and numbers right Pagina 6 REMOTE PROGRAMMING SOFTWARE The Remote Programmer is a software interface in Windows environment that allows you to access the switchboard programming mode over an USB connection or the remote programming Local programming works with a serial connection USB to serial port while remote programming needs a V 21 standard MODEM System requirements Windows 98 ME NT 2000 XP Vista and Seven operating system 3 MB of free space on hard disk CD ROM drive INSTALLATION Software The product is supplied on CD ROM To start the installation procedure in Windows desktop gt DOUBLE CLICK My Computer or Computer gt DOUBLE CLICK CD ROM gt DOUBLE CLICK SETUP gt Follow the instructions on the screen At the end of the installation procedure select Programs in the Start menu to run the program Note If using Windows Vista or Seven it could be necessary to launch the program the first time from the right button of the mouse and selecting Run as administrator Local Programming connection gt
23. er of seconds Hi Pro has to wait before performing the following action Internal call gt Select the extension number to be called External call gt Select the phonebook location containing the number to be called gt Select the desired Lines Engagement Mode Repeat sequence gt Insert the number of repetitions to perform gt Select the action from which start sequence repetition deve iniziare la ripetizione della sequenza Go to sequence gt Select the sequence to go to gt Select the action from which restart the new sequence gt Press Enter to confirm data or Esc to cancel gt Double click the box on the right side of the previous to add another action and so on Pagina 42 Digital inputs Allows to define the input name the actions sequence to be executed by Hi Pro in case of input activation the event type open close contact and the duration of it e To configure an input gt VV V Vv Vv Select box in Nome column by clicking on it Insert desired name max 16 characters Press Enter to confirm data or Esc to cancel Select box in Event type column by double clicking on it Chose the event type to originate the actions sequence close contact open contact Select box in Sequence column by double clicking on it Chose one of the 4 available sequences or one of the PABX Profiles Day Night Custom Select box in Event
24. gt Select the box in Local access with password column by clicking on it gt Select the option with mouse clicks or by pressing the space bar until the desired symbol is visualized e password required to access relays e Empty box password not required to access relays gt Select the box in Allowed actions column by clicking on it gt Select the option with mouse clicks or by pressing the space bar until the desired symbol is visualized action allowed Empty box action unavailable Select the box in Timing pulse column by clicking on it Insert pulse duration in seconds Press Enter to confirm data or Esc to cancel Select the box in Relay status at start up column with a double click Select desired option VV VV V PHONEBOOK This window allows to save up to 200 numbers in PBX phonebook assign one 0 more numbers to an extension and or to a VIP line calls from this number will be divert to the specified extension and or to the VIP line using ACD system Pagina 60 Buttons Export Allows to save phonebook in a text file Save Allows to save data end close current window Close Allows to close the current window In case of data modifications it will ask if save changes Force phonebook compiling If selected it allows to write all phonebook entries If unselected only modified boxes will be send to PBX To insert a number in the phonebook g
25. ify extension flash time It allows to modify flash time of all extension gt Double click the box of the extension to be modified gt Increase or decrease flash time using PC keyboard arrow keys gt Press Enter to confirm or Esc to cancel Enabling amplifier output It allows to enable amplifier output gt Enable the output by clicking the amplifier check box Note activating the Amplifier on Hi Pro 412 will deactivate last extension Enabling A50 external music input It allows to enable input external music source gt Enable the input by clicking the corresponding check box Note to activate the music on hold for each external line or as a background for courtesy messages go to the corresponding windows SYSTEM PROGRAMMING This window consists of four folders General Informations allows to set options of general nature Types of trunk lines allows to set external lines features Lines engages mode allows to define the Lines Engagement Table Doorphone Interface allows to set doorphone features Pagina 22 General informations Profile in use It allows to recall DAY NIGHT CUSTOM profile permanently or setting the automatic recall of profiles based on daily time bands Date and Time These boxes allow to visualize Hi pro s clock settings When writing date and time cannot be changed directly because the programming SW sends to Hi pro the PC s clock settings Passw
26. ing window Voice services Recalls Voice Services programming window Actuator relays Recalls Relay Actuators Configuration window Speed dial Recalls Speed dial Phonebook window Pagina 18 Advanced Recalls Advanced window Link to PBX Allows to connect or disconnect PC to from Hi Pro Reading settings Allows reading from Hi Pro data of one or more windows active only if connected Writing settings Allows sending data to Hi Pro of one or more windows active only if connected Restore settings It cancels unsaved modifications EQUIPMENT This window allows to assing a conventional numbering to each extension or group Pagina 19 assign a name to each extension in order to visualize it on System Telephones display add o delete an extension to from a group call check or modify the flash time set for each extension enable amplifier output enable A50 external music input check installed optional boards visualize the default configuration chosen during installation a default configuration can be recalled only from administrator extension by a programming code Window Buttons description Save It allows saving the modified parameters and closes the current window Pagina 20 Close It allows closing the current window In case parameter have been changed software asks if save data Assigning a conventional numbering This function allows a
27. ired option is visualized FUNCTION KEYS OF ST SERIE TELEPHONES This window allows to modify default configurations and to associate a specific Hi Pro service with keys of ST serie telephones ST200 ST350 and ST500 e gt Select phone model ST200 ST350 or ST500 gt Select desired key box by double clicking on it gt Select one of the available services using the arrow key of the drop down menu Pagina 48 TIMERS This windows allows the modification of timers related to some PABX features only advanced users e gt Select desired timer box to modify by clicking on it gt Modify timer duration in seconds gt Press Enter to confirm data or Esc to cancel Pagina 49 VOICE SERVICES This window consists of four folders Define messages to configure up to 30 single messages and 2 message sequences using the memory provided with Hi Pro Incoming calls Voice Services to define for each line and profile the active services DISA IVR and or Courtesy Responder and the related messages to be played Automatic Operator IVR to configure up to 10 menus Voice Mail to configure Voice Mail service orale a a 3 D Allows to customize PABX configured messages by sending W AV audio files see paragraph Customize messages Export Allows to save all configurations in Voice Services folders in a text file Save Allows to save data end
28. l the desired symbol is visualized Pagina 33 x e E the extension rings in case of external line or doorphone incoming call x e the extension will ring only after a delay default 20 sec in the meantime it can answer by dialing 5 the extension won t ring but it can answer by dialing 5 call pick up e Empty box the extension won t ring and cannot answer by a pick up Move to other boxes by a mouse click or using arrow keys Note it is also possible to change the entire column or line state by double clicking the column index extension number v Pagina 34 Outgoing trunk lines Allows to define which lines and which engagement mode each extension can use for outgoing calls e Select a box Select an option by repetitive mouse clicks or by pressing space bar until the desired symbol is visualized v v e the extension is enabled to use the corresponding line Empty box the extension is not allowed to use the corresponding line gt Move to other boxes by a mouse click or using arrow keys Note it is also possible to change the entire column or line state by double clicking the line extension number Trunk engage order dialing 0 gt Select a box gt Select an option by repetitive mouse clicks or by pressing space bar until the desired mode is visualized Pagina 35 Call barrings Allows to assign to each extension the admitted selections refer to Call barring L C R
29. lect the number to call from the arrow menu if in Telephone numbers field in Registry window otherwise click in the empty field and write the number of the customer gt Press Connect In event of incoming call and if Caller ID service is active for the customer line Hi Pro automatically recognizes the Remote Programming Number engages the line verifies the password and enter Programming Mode When connected the following windows with Hi Pro firmware release will appear Instead in case the password in PC database is different from the installer password in PBX the following window will appear Pagina 14 gt gt Insert the correct Installer Password Press Close Connection with user consent gt gt v v Vv gt Establish the conversation between the telephone connected to the MODEM and one extension of the Hi pro to configure Ask the remote user to dial the code R 3910 and hang up after confirmation tone x Press Link to PBX button a in the Taskbar The following window is shown Press Connect A window shows Connecting System is waiting for confirmation from PBX Hang up the headset when requested by a message When connected the following windows with Hi Pro firmware release will appear Pagina 15 Reading Writing and Disconnecting When connected Reading settings and Writing settings buttons are enabled gt
30. libro non definito Avvio del programma Errore Il segnalibro non definito Creare un nuovo utente Errore Il segnalibro non definito Selezionare un utente esistente per accedere alla programmazione dell Hi Pro 9 Modificare un utente memorizzato Errore Il segnalibro non definito Eliminare un utente memorizzato Errore Il segnalibro non definito Eliminare una configurazione di un utente Errore Il segnalibro non definito Esportare un utente Errore Il segnalibro non definito Importare un utente Errore Il segnalibro non definito Uscita dal programma 10 Teleprogrammazione Errore Il segnalibro non definito Teleprogrammazione tramite porta USB 11 Teleprogrammazione a distanza con modem V 21 13 Finestre Errore Il segnalibro non definito Finestra di lavoro Errore Il segnalibro non definito Descrizione pulsanti Errore Il segnalibro non definito Equipaggiamento 19 Descrizione pulsanti Errore Il segnalibro non definito Assegnare una numerazione convenzionale 21 Assegnare un nome ad un interno 21 Aggiungere o eliminare un interno da un gruppo di chiamata 21 Modificare il tempo di flash di ciascun interno 22 Abilitare l uscita amplificatore 22 Abilitare ingresso A50 sorgente musicale esterna Errore Il segnalibro non definito Programmazione di sistema Errore Il segnalibro non definito Informazioni generali Errore Il segnalibro non definito Linee telefoniche Errore Il segnalibro non
31. ngagement mode Allows to define until 8 different line engagement modes Memory For each Engagement Mode it is also possible to set if keep track of last engaged line or not to have a cyclical use of all lines Pagina 30 Doorphone interface Doorphone call forwarding Allows to set for each doorphone station the doorphone call forwarding destination number and the Line Engagement Mode refer to previous paragraph Pagina 31 EXTENSIONS PROGRAMMING This window consists of five folders Incoming trunk lines allows to specify for each profile which extension will ring which will ring with a delay which won t ring but can answer by dialing 5 which can only receive by the transfer of another extension in case of incoming call from each of the external lines real or VIP or doorphone stations Outgoing trunk lines allows to specify for each profile which line and which lines engagement mode each extension can use for outgoing calls Call barring configuration allows to assign for each profile filter groups to extensions in order to define admitted dialings Services activation allows for each extension and profile to enable or activate some of Hi pro services Services status allows to visualize and modify the status of Do Not Disturb Call Forwardings timed on busy and all calls and Alarm Clock services for each extension In each folder all extension are identified by their convention
32. nputs allows to configure Hi Pro digital input Timer allows to set timers Extension Alarm allows to configure 2 alarm events each one is causable by any of the extensions i e pressing ST350 alarm key or picking up the handset without dialing Nota the function is not active during remote programming process then action sequences caused by an alarm input a timer etc won t be performed Sequences Defining Allows to define up to 4 different action sequences Each one could be made up of a min of one action to a max of 8 of the following actions closing opening or pulse activating a relay waiting a customizable delay before starting the following action making an alarm call to an extension making an alarm call to a remote user going to another action sequence repeating the current sequence Pagina 40 Note for the alarm calls management see paragraph Alarm Dialer function in User manual E To define a sequence gt Select box in Nome column by clicking on it gt Insert desired name max 16 characters gt Press Enter to confirm data or Esc to cancel gt Select the box in column 01 by double clicking on it in order to insert the first action gt Select desired action from the drop down list box Action on relays gt Select desired relay Pagina 41 gt Select the action to be processed by specified relay Run pending gt Insert the numb
33. ord These boxes allow to set Installer and User Password Password must be maximum 5 digits long Automatic profile recall It allows defining Daily and Weekly Time Band to use in case of Automatic Mode activated Pagina 23 Daily Time Bands Allow to set start and end time of two different time ranges in which Hi pro can use NIGHT or CUSTOM profile Outside of these two intervals Hi Pro recalls DAY Profile Weekly Time Band Allows to set a weekend period in which Hi pro can recall NIGHT or CUSTOM profile Memory buffer Incoming calls Allows to define how to save incoming calls in buffer Outgoing calls Allows to define how to save outgoing calls in buffer Remote Programming Number Allows to set the Installer number in order to automatically start remote programming when the configured number calls Hi pro only with Caller ID Pagina 24 Types of Trunk lines Types of Trunk Allows to define the type of trunk analogue multi frequency MF ISDN or none Excluded Analogue lines Allows the configuration of the features available for each analogue line e Call Forwarding DAY profile Defines the possibility of enabling the External Call Forwarding service for the current line Call Forwarding NIGHT profile Defines the possibility of enabling the External Call Forwarding service for the current line Call Forwarding CUSTOM profile Defines the possibility of enabling the External Call Forwa
34. rameter 01 10 by inserting Operator Password Activate Relay activates relay 01 02 defined by parameter closes the contact If inserted parameter is 00 the relay number has to be specified by the remote caller Disactivate Relay disactivates relay 01 02 defined by parameter opens the contact If inserted parameter is 00 the relay number has to be specified by the remote caller Pulse Relay activates relay defined by parameter 01 02 for a pulse of 1 sec customizable timer If inserted parameter is 00 the pulse durations has to be specified by the remote caller Access the remote programming with Installer PWD allows to start remote programming mode by dialing Installer Password Handsfree Room Control the room control occurs trough the handsfree of the extension specified in the parameter To configure a menu gt Select the menu number to configure using the arrow keys beside gt Associate one of the available messages to the menu gt Select the box corresponding to desired event in Action column with a double click gt Select the desired operation gt Select the box in Parameter column with a double click if required gt Set the parameter Pagina 56 gt Define Selection waiting seconds if required gt Define Operator key if required Voice Mail Allows to assign Voice mail to an extension activate or disactivate Voice Mail in each
35. rding service for the current line Pagina 25 Waiting music Allows the activation of the External music source e g A50 for the current line Timed DISA Allows enabling Timed DISA service for the current line Receiving CLI Allows to enable the receiving of Caller ID for each line only advanced users Switch FAX Allows enabling FAX switch service for the current line Detect PABX disconnection 100 100 ms Allows enabling the detection of the clearing tone used by several PABX 425 Hz 100 ms ON 100 ms OFF to notify when the remote caller leaves the conversation Detect Trunk disconnection 200 200 ms Allows enabling the detection of the clearing tone used by trunk lines 425 Hz 200 ms ON 200 ms OFF to notify when the remote caller leaves the conversation FAX extension Allows to define for each external line the extension where the calls recognized by the FAX switch are diverted if enabled Pagina 26 ISDN lines Allows the configuration of the features available for each BRI Type Allows to define the type of ISDN line Point to Point or Point to Multipoint ID CLIR Calling Line Identification Restriction allows to restrict the caller ID to the called subscriber COLR Connected Line Identification Restriction allows to restrict the connected user ID to the calling subscriber TELI Allows to assign T E I value It is possible to assign a value from 00 to 63 or set a dynamic T E I
36. ssigning a conventional number to an extension or a group call flexible numbering Conventional numbering varies between 40 and 499 Note extension numbers must imperatively start with 4 Note the same number cannot be assigned to more than one extension gt Note if you set a two digit number for an extension e g 42 three digit numbers starting with the same digit e g 420 421 etc cannot be used for other extensions gt Select by a click the extension or the group box to modify gt Dial the number from 40 to 499 to assign gt Press Enter to confirm or Esc to cancel The extension numbers in conflict are shown in red character gt Click on the conflict box and change the number to eliminate conflicts Assign a name to an extension It allows assigning a name to each extension This name will be visualized by telephones with alphanumeric displays gt Click on the box in Name column corresponding to the extension to which assign an alphanumeric ID gt Insert the name max 16 characters gt Press Enter to confirm or Esc to cancel Add or delete an extension to from a group call It allows to add or delete an extension to from a group call Extensions with ticket group checkbox belong to the group gt Click on the checkbox to add delete the extension to from the group gt Press the space bar or double click to add or delete the extension Pagina 21 Mod
37. t Select the box in Name column by clicking on it gt Insert the desired name max 16 characters gt Press Enter to confirm data or Esc to cancel Pagina 61 Select the box in Number column by clicking on it Insert the subscriber number max 19 digits Press Enter to confirm data or Esc to cancel Select the box in Extension column with a double click if required Select the desired extension using the arrow key of the box Select the box in VIP column with a double click if required Select the chosen VIP line using the arrow key of the box VV VV VV Vv ADVANCED This windows allows to send special codes to the PBX only for advanced users INFO AND UPDATES Allows to verify Teleprogramming Software release download Teleprogramming Software updates download the Hi pro s firmware update tool download the Hi pro s firmware updates An Internet connection is required Pagina 62 gt Press button A drop down menu will appear gt gt Select Check for Teleprogramming SW Informations to visualize the current firmware version Select Check for Teleprogramming SW firmware updates to verify if any update is available In case of updates available gt gt gt gt gt Save updating pack in a PC folder Close the Remote Programming Software Double click the updating pack and follow the gui
38. t criteria in the Codes field If you enter 0 in group 2 and 00 in group 3 the international number 004538890 is considered as belonging to group 3 although it starts with 0 Pagina 46 Inserting a code Allows to create groups of prefixes codes digits sequences to be used as call barrings or admitted selections and for L C R service To insert a selection gt Select box in Codes column by clicking on it gt Insert the sequence of digits max 6 gt Press Enter to confirm data or Esc to cancel gt Associate the dialed code to a group with double clicks or by pressing the space bar until a tick is visualized To remove a code prefix gt Select box in Codes column by clicking on it gt Press Canc and then Enter to confirm elimination L C R configuration Prov code Provider code Allows to associate an eventual provider prefix to groups Hi Pro will preselect specified digits gt Select the box related to the desired group by clicking on it gt Insert carrier preselect prefix max 6 digits if required gt Press Enter to confirm data or Esc to cancel Pagina 47 Trunk search Allows define a Line Engagement Mode for each group in order to assign lines compliant with group prefixes gt Select the box related to the desired group by clicking on it gt Select the line engagement mode with double clicks or by pressing the space bar until the des
39. to use amplifier Voicemail enables the extension to use Voicemail Receive DISA TD enables the extension to receive DISA or DDI from phonebook calls VIP calls General call on no answered DISA TD calls activates on the extension the general call on no answered DISA or DDI from phonebook calls VIP calls Pagina 37 Call interception enables the extension calls to be intercepted from other extensions Phonebook calls without restrictions enables the extension to call numbers in phonebook bypassing any call barring Automatic engage activates the automatic engage of the external line to avoid dialing 0 L C R Least Cost Routing activates L C R service External call capture Basic enables basic pick up service answering incoming calls by pressing line key over system telephones External call capture Advanced enables advanced pick up service answering incoming calls by pressing line key over system telephones even if extension is ringing ST350 alarm key activates ST350 alarm key Alarm on no selection activates the Alarm on no selection gt Select a box gt Select an option by repetitive mouse clicks or by pressing space bar until the desired symbol is visualized e the corresponding service is enabled activated for the extension e Empty box the corresponding service is not enabled activated for the extension gt Move to other boxes by a mouse click or using
40. ton in the Taskbar Pagina 12 gt gt x Press the Writing settings cal or Reading settings button to program or read data in the windows If Ask when reading writing mode is enabled see Reading Writing mode paragraph the following window is shown Choose windows to read or write and press OK or Enter on PC keyboard Select Cancel to avoid reading o writing Press the Link to PABX button again to exit from Programming Mode Note Hi Pro works normally during the connection only the programming from the administrator extension is disabled programming codes are not accepted Note action sequences in case of alarm activation timer etc won t be executed during remote programming mode Remote Programming with V 21 MODEM Port setting gt VV VV Create a new user profile or load an existing one with Registry In the File menu select Configure Select MODEM and the MODEM connection port Select the language Press Confirm Pagina 13 Connection through a Remote Programming Number The number from which establish the connection has to be previously configured see Remote Programming Number paragraph in the Installation and Programming Manual or General Information paragraph in this manual gt Press the Link to PABX button in the Taskbar The following window is shown VV Se
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