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DVX-3500 User Manual - D-Link

1. 22 5 1 CONFIGURING FEATURES nas 23 5 2 ACTIVATING AND DEACTIVATING FEATURES 22202 2 2 50 0 2 2 23 5 2 1 Activating and deactivating features from the Web Interface 23 5 2 2 Activating and deactivating features from the phone 23 5 3 CALL FEATURE DESCRIPTION 23 L gt ee u a i aa Tan 24 5 3 2 Call Forward Always 24 5 3 3 Call Forward On BUS niter 24 5 3 4 Call Forward No Answer eene 24 5 3 5 Do Not Disturb Forward To 24 5 3 6 Follow Me Call Forwarding 1 24 5 3 7 Receive voicemail by email 25 Mig Ces PP Ait 29 5 3 9 Parking calls and retrieving parked 25 CONFIGURING THE AUTO ATTENDANT 25 6 1 CONFIGURING AUTO ATTENDANT PARAMETERS cccccsesscceeeesssceccesssceeceessnseeeeeens 26 6 2 CONFIGURING VOICE PROMPTS 55 5 26 6 3 UPLOADING VOICE PROMPTS 26 6 4 DELETING VOICE PROMPTS
2. D Link Confidential 3 8 CONFIGURING THE CONFERENCE SERVER 31 8 1 ADDING USERS TO THE CONFERENCE CREATOR 5 32 8 2 SCHEDULING A 32 8 3 VIEWING CONFERENCE DETAILS ccccccccssssssceccceceessssseeeeecceesssseeeeeceesessssseeeeeeeeeees 32 MS NE 32 8 3 2 Editing the participants 33 8 3 3 Starting and stopping conference 33 8 4 VIEWING CONFERENCE REPORTS 02 0 000000 33 8 5 LISTENING TO A CONFERENCE RECORDING entes 33 9 i meec 33 10 PROVISLONING u u u 34 11 SOFTWARE UPGRABDE 34 11 1 UPGRADING FROM A WINDOWS MACHINE eene nens 35 11 2 UPGRADING FROM A LINUX MACHINKE n 35 11 3 VIEWING UPGRADE HISTORY a a 35 12 INSTALLING AN SSL CERTIFICATE 35 13 SETTING QUALITY OF SERVI CE FOR REAL TI ME TRAFFIC 35 14 FACTORY ooi conde cuin ni ii eie deren cnin e c
3. Route Group Name LocalRouteGroup M Duration Parameters Time Date dd mm yyyy Days of Week Sun Thu Fri Sat To 0 Always All Date Wed all Days Route Parameters Route Name Destination Type Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix R_DVX4_DVX3 STACK mt 4 pvx3 STACK m a 1425 0419 7 i 0to19 p 0to19 T D Link Confidential DVX 3500 User Manual 21 Frequently asked questions l What is the username and password for access to the configuration web pages and CLI The default administrator user extension is ippbx and the password is ippbx We recommend changing these default values for security reasons 2 Why does DVX 3500 automatically switch to manual mode for time configuration If you change the time or date manually using the CLI DVX 3500 will assume that you want to switch to manual time configuration since NTP time cannot be changed If you wish to continue using NTP time you will have to set the time configuration back to NTP using the configuration pages 3 Why does DVX 3500 automatically start using NTP server mode for time configuration If the NTP server addresses are modified using the DVX 3500 will apply the changes and switch automatically to NTP time I
4. 7 0to 19 D oto 19 rrn Reset Add New Route Configuration Route Group Name LocalRouteGroup Y Duration Parameters Time Date dd mm yyyy Days of Week From 00 00 To 00 Always From All Date To f Sun Wed Days Thu Sat Route Parameters Route Name Destination Type Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix Dvx2 PSTN INET Y wi zl 6 1 25 f 9 9 0to 19 0te19 Update Reset D Link Confidential DVX 3500 User Manual e Route from local user of DVX2 to INET gateway Route Group Name LocalRouteGroup Duration Parameters Time From J0 To 10 Always 7 From All Date Date dd mm yyyy s Iv wed allo Days of Week ni 2 Th Sat Route Parameters Route Name Destination Type INET Y Destination ID 7 Priority 4 25 Min Digits 0 to 19 Max Digits C 0 to 19 Number of Mask Digits 7 0 to 19 Dialed Digit Prefix Update Reset 20 1 3 Making calls Calling from
5. RTP RFC 1889 RTCP RFC 1889 Out Of Band DTMF RFC 2833 RTSP RFC 2326 Security Built in Firewall MD5 Authentication for SIP Secure Administrative access for configuration Secure User accounts for feature configuration Hardware XP 425 B Processor 533 MHz 16 MB Flash 64 MB SDRAM Expandable to 256 MB Up to 1 GB of storage Reset to Factory Defaults 10 100 Ethernet Port RJ 45 RS232 Console Port LEDs Power LED LAN Link Act Physical amp Environmental Dimensions LxWxH 235 x 165 x 33 mm Power Input 5 DC Power Adaptor 90 265 V AC Power Consumption 15 Watt Max Operating Temperature Range 0 to 50 C Humidity 5 95 non condensing D Lir dential 78 DVX 3500 User Manual 24 Warranty Policy Please visit our website www dlink co in for detailed RMA amp Warranty policy Warranty Period for various products Product Warranty Period 2 Unmanaged layer 2 Switches layer 2 Switches Two Years Years Giga amp layer 3 LL years switches fone Year Ore Year S fone Year S One Year omesosrmeem ore Year VoIP Products One Year SCS Products As per Digi Link warranty Call center can be contacted on the following toll free number for telephonic technical support of in warranty products 1800 222 002 D Link Confidential 79
6. Days of Week Fram 00 Always From 1 All Date Sun Wed All Days Thu Route Parameters Route Destination Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix R_DVK4_DVX3_STACK Dua px3 STACK i aez 0 i 8 18 D tDte13 D Link Confidential 63 DVX 3500 User Manual 20 2 1 4 Configuring DVX4 e Configure NAT Configure DVX4 to use a virtual server to traverse NAT as shown below Call Server Configuration SIP Configuration Domain Name 192 166 50 40 Port 5064 Default Authentication Not Required Minimum Expiry Time BOO Seconds Range 30 to 2600 Maximum Expiry Time 85400 In Seconds Range 3600 to 86400 STUN Server Configuration STUN Server Domain Mame STUN Server Port 3479 Stun net Support Configuration NAT Support Type Virtual Server Virtual Server IP 61 95 197 114 Virtual Server Port 5064 Other Configuration Session Refresh Timeout 180 In Seconds Range 60 to 600 1 Default NnAnswer i In Secondz Range 18 to Timeout e Configure user extensions Add user extensions 400 to 499 to DVX2 and add them to the LocalRouteGroup Please note that the first digit of all the extensions are 4 this is done so that all of t
7. Multicast IP address cannot be put in the source IP address of the packet Packet found with such IP address is blocked 22 2 2 26 Packets having class E addresses Class E being a reserved class as yet the packets having source destination as Class E address are blocked D Link Confidential 76 DVX 3500 User Manual 22 3 FCC Compliance and Advisory CLASS B EQUIPMENT THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS B DIGITAL DEVICE PURSUANT TO PART 15 OF OHE FCC RULES THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE IN A RESIDENTIAL INSTALLATION THIS EQUIPMENT GENERATES USES AND CAN RADIATE RADIO FREQUENCY ENERGY AND IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTIONS MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS HOWEVER THERE IS NO GUARANTEE THAT INTERFERENCE WILL NOT OCCUR IN A PARTICULAR INSTALLATION IF THIS EQUIPMENT DOES CAUSE HARMFUL INTERFERENCE TO RADIO OR TELEVISION RECEPTION WHICH CAN BE DETERMINED BY TURNING THE EQUIPMENT OFF AND ON THE USER IS ENCOURAGED TO TRY TO CORRECT THE INTERFERENCE BY ONE OR MORE OF THE FOLLOWING MEASURES e REORIENT OR RELOCATE THE RECEIVING ANTENNA e INCREASE THE SEPARATION BETWEEN THE EQUIPMENT AND RECEIVER CONNECT THE EQUIPMENT INTO AN OUTLET ON A CIRCUIT DIFFERENT FROM THAT TO WHICH THE RECEIVER IS CONNECTED e CONSULT THE DEALER OR AN EXPERIENCED RADIO OR TELEVISION TECH
8. Command Format set primarydnsserver lt ipaddress gt e g set primarydnsserver 192 168 10 5 Set Secondary DNS Server Command Command Name set secondarydnsserver Command description The secondarydnsserver command configures the secondary DNS server address Command Format set secondarydnsserver lt ipaddress gt e g set secondarydnsserver 192 168 10 6 D Link Confidential 11 DVX 3500 User Manual 3 2 10 Set NTP Server Command Command Name set ntpserver Command description The set ntpserver command configures the primary amp secondary NTP server address It will automatically sync the time with the NTP server Command Format set ntpserver primary ntp server domain ipaddress secondary ntp server domain ipaddress optional e g set ntpserver 192 168 10 9 pool ntp org Warning On executing the following NTP server commands the system will assume that the time configuration should be obtained from the NTP server and the time configuration will be set to NTP server if it is in manual mode currently If you do not want this to happen please undo the change through the web page 3 2 11 Set Primary NTP Server Command Command Name set primaryntpserver Command description The set primaryntpserver command configures the primary NTP server address It will automatically sync the time with the NTP server Command Format set primaryntpserver lt domain ipaddress gt e g set primar
9. RestrictedRouteGrp added above The configuration parameters depend on the particular gateway being used please refer to the gateway user manual for the values to be filled in here Please refer to Section 4 4 Configuring Gateways for a detailed explanation of the parameters Add New Gateway Configuration Gateway ID PSTN Gateway Type PSTN Domain Name 321681023 2 Port BB 7 Max Calls Supported unlimited WE to 100 Session Refresh Required Outbound Proxy Parameters Enabled Domain Name X Port p Y Registration Required SIP User ID User Name 234 2 Password 5 Retype Password O Enabled Route Group RestrictedRouteGrp Apply Reset e Add INET gateway Add the INET gateway and assign it to the RestrictedRouteGrp added above The configuration parameters depend on the service provider and have to be obtained from them Please refer to Section 4 4 Configuring Gateways for a detailed explanation of the parameters Add New Gateway Configuration Gateway ID Gateway Parameters Gateway Type INET E Domain Name 1921 68 10 24 Port 5060 Max Calls Supported Iv Unlimited ito 100 Session Refresh Required Bi Outbound Proxy Parameters Enabled Domain port Registration Parameters Registration Required SIP User ID R235 User Name 235 7 Password psu 27 Retype Password
10. 36 14 1 FACTORY RESET PROCEDURE n nsn 36 14 1 1 Factory Reset through web 1 1 eene 36 14 1 2 Factory Reset using RESET switch 36 14 2 FACTORY RESET FUNCTI ONALITY sese eene enne nennen 36 15 SYSTEM REBOOT 37 16 FIRMWARE INFORMATIDONN 37 17 VIEWING CALL DETAIL RECORDS CDR 37 18 VIEWING ALARMS 38 19 CONFIGURATION BACKUP AND RESTORIE 38 20 STACKING MULTI PLE DVX S S 40 20 1 SAMPLE DEPLOYMENT 5 40 20 1 1 Configuring 1 4 20 1 2 Configuring DVX2 tee bres 45 I tU asas asua Dama 47 20 2 REMOTE OFFICE CONNECTIVITY 48 SAMPLE DEPLOYMENT GGENAR WO LLL L 48 20 2 1 1 Configuring DVXTI 50 202 1 2 Gonfig ring DVA 54 20 2 1 3 DYX 59 20 2 1 4 Configuring 64 2
11. Calling to Number to be dialed DVX1 Local User 101 DVX2 Local User 201 201 DVX1 Local User 101 PSTN User 276 3276 DVX1 Local User 101 INET User 4 DVX2 Local User 201 DVXI1 Local User 101 101 DVX2 Local User 201 PSTN User 276 3276 DVX2 Local User 201 INET User 4 PSTN User 276 DVX1 Local User 101 101 PSTN User 276 DVX2 Local User 201 201 INET User XXX DVX1 Local User 101 101 INET User XXX DVX2 Local User 201 201 D Link Confidential DVX 3500 User Manual 20 2 Remote Office Connectivity In certain corporate scenarios VoIP connectivity is required across locations branch offices and users need the capability to make and receive calls independent of their home networks These scenarios can be handled effectively by interlinking multiple DVX s A sample scenario is explained below 20 2 1 Sample deployment scenario Y Y w 204 ion py Router P 304 Internet WAN 61 95 97 113 WAN 61 95 97 114 Router 24 LAN 10 0 0 1 192 168 50 1 PSTN Gateway PSTN Gateway Route 801 Route 801 Office 2 Externa Servers Office 1 W DVX3 DVX4 Dvxa DVX2 192 168 50 30 192 168 50 40 10 0 0 10 10 0 0 20 300 360 AA 460 100 AA 160 ANI 260 350 VM 450 Operator 150 p WM 250 1 s b y N 301 302 102 201 202 101 In the sample deployment scenario shown above DVX1 and DVX2 ar
12. INET Y Priority Dp 1 1 25 Min Digits 0 to 19 Max Digits 0 7 0 to 19 Number of Mask Digits n 0 to 19 Dialed Digit r 2 Prefix aE Reset Back D Link Confidential 44 DVX 3500 User Manual Go to Server gt Routes e Click on icon for RestrictedRouteGrp and add the following route e Route from PSTN and INET gateway users to local users of DVX2 Add New Route Configuration Route Group Name RestrictedRouteGrp Duration Parameters Time From 00 To 0 Always From Al Date Date dd mm yyyy Sun Mon Wed Iv All Days Days of Week Route Parameters Route Name 2 Destination Type NET gt Destination ID e Priority ito 25 Min Digits 0 to 19 Max Digits n9 Oto 19 Number of Mask Digits D Oto 19 Dialed Digit Prefix Apply Reset Back 20 1 2 Configuring DVX2 e Configure user extensions Add user extensions 200 to 299 to DVX2 and add them to the LocalRouteGroup Please note that the first digit of all the extensions are 2 this is done so that all of them will match a single route from DVX1 to DVX2 e Add DVX gateway Add the DVX gateway as shown below and assign it to the LocalRouteGroup The SIP user ID Username and Password used in the
13. Registration parameters should be the one used when the DVX gateway was added to DVX1 Section 20 1 1 Add New Gateway Configuration Gateway ID Gateway Parameters Gateway Type INET Domain Name 9216810192 Port Max Calls Supported Unlimited 5 1 to 100 Session Refresh Required Enabled L Domain Name SST Port Registration Required O SIP User ID User Name Password Retype Password gt Enabled Route Group LocaRoutegrop Reset D Link Confidential 45 e Add Routes Go to Call Server gt Routes e Click icon for LocalRouteGroup and add the following routes DVX 3500 User Manual Route from local user of DVX2 to local user of DVX1 Add New Route Configuration Route Group Name LocalRouteGroup 7 Duration Parameters Time Date dd mm yyyy Days of Week From iil To 1 Always From Date To in Iv Sun Tue Iv Wed Days Thu Sat Route Parameters 1 require e Route from local user of DVX2 to PSTN gateway Route Name Destination Type Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix 2 m DVX1 m
14. across DVXs An example configuration for setting up two DVXs to support 200 extensions is shown below 20 1 Sample deployment scenario PSTH Fhone FSTH Phone Fhone 123 jj BEB EB EERE E E E u IF Phone IP Phone IF Phone IF Phone 100 199 200 299 A sample deployment scenario is shown above DVX1 has extensions 100 to 199 added to it and DVX2 has extensions 200 to 299 added to it In addition there is a PSTN gateway and an INET gateway connected to DVX1 A PSTN gateway is a device used to connect to the traditional PSTN POTS network such as a trunk gateway The INET gateway can be any SIP based VoIP server connection such as an 5 VoIP account The following are the requirements for the scenario depicted above l Any extension registered to DVX1 100 199 should be able to call any other extension registered to DVX1 or DVX2 200 299 by dialing the extension number i e 111 should be able to call 222 by dialing 222 2 Any extension registered to DVX1 100 199 should be able to call any phone number on the PSTN network through the PSTN gateway by prefixing 3 to the phone number i e 101 should be able to call 140 by dialing 3140 3 Any extension registered to DVX1 100 199 should be able to call any extension or account through the INET gateway by prefixing 4 to the phone number i e 101 should be able to call XXX by calling 4XXX 4 Any extension re
15. ann 27 6 5 CUSTOMIZING YOUR 27 6 6 CONFIGURING MENUS icai entornos ns ax en cien lb 27 6 6 1 Adding menu eene nnne nennen 27 6 6 2 MENU onion 28 6 6 3 Re ordering menu options sse 28 6 6 4 Deleting menu options nennen 28 6 7 HOLIDAY MENU CONFIGURATION nennen nee nn 28 6 8 CONFIGURING CALENDAR INFORMATION ccccccsssssceccssssseceeessceeccesssseeeceesssseeeeeens 28 6 9 RESTORING THE DEFAULT MENU n 29 6 10 MAKING CALLS THROUGH THE AUTO 29 7 CONFIGURING THE VOICEMAIL SERVER 29 7 1 CONFIGURING VOICEMAIL PARAMETERS a 29 7 2 SETTING THE PREFERRED CODEC c ccccccssssccccsssssccccccsssseececessseeeccesssseeeceessnseeeeeens 20 7 3 USING THE MAIL BOX ADMIN m 29 7 4 USING THE VOICE MAIL SERVER 30 7 4 1 Leaving a voice message for another user 30 7 4 2 Accessing your voice mailbox eene 30 7 4 3 Retrieving voice messages from your voice mailbox 30 7 4 4 Customizing your mailbox greeting 31 7 5 VOICEMAIL NOTIFICATION BY EMAIL 31
16. by accessing the web link software upgrade from the home page of the DVX 3500 web interface The software to be upgraded will be sent to the administrator in the form of a zipped tar file DVX v1 0 0 tgz The following steps are to be followed to upgrade the software D Link Confidential 34 DVX 3500 User Manual 11 1 Upgrading from a Windows machine Extract the file to a directory say c DVX_v 1 0 0 Access the web interface of DVX 3500 and login as the administrator user Click on software upgrade A new window will pop up asking you to enter the script file name Here browse and choose the script upgrade sh from the c DVX_v 1 0 0 directory and click upgrade e f the script was accepted correctly you will now see a prompt with a request for the various modules to be upgraded one by one e these binaries will be in the c XDVX v1 0 0 directory where you extracted the upgrade package e Specify this path and click on upgrade e When upgrade for that particular module is successfully complete It will prompt for the next module e Follow the same procedure as given above for the rest of the modules e Once all the modules have been upgraded you will now see the upgrade status of all the modules 11 2 Upgrading from a Linux machine The procedure in this case is similar except that instead of extracting it to c DVX_1 0 0 the directory would now be root tmp DVX 1 0 0 The rest of the process is similar to the windows procedur
17. configuring the work week i e selecting the days of week that are working days and also the start time and end time of a typical working day The work week can be specified by selecting the corresponding check box and the start time and end time can be entered in twenty four hour format A list of holidays can also be configured by doing the following 1 Click on the calendar icon and select a date or enter the date in dd mm yyyy format manually 2 Click on Add to add it to the list of holidays listed on the right side To delete select the holidays in the listing and click on delete After all the changes have been made click Apply to update the configuration D Link Confidential 28 DVX 3500 User Manual 6 9 Restoring the default menu DVX gives you an option to revert back to the original menu that it came configured with Selecting this option will result in all your configured menus being removed Please note that the voice prompt configuration will not be restored The prompts that you have configured in the Configuration page will remain active for the default menu 6 10 Making calls through the auto attendant 1 Configure a SIP enabled phone to register with the DVX 3500 NTE 2 Dial the auto attendant number configured by the administrator 3 Follow the instructions to contact the desired extension 7 Configuring the Voicemail Server 71 Configuring voicemail parameters The voice mail server con
18. day parameter of the system date set day day E g set day 30 set hour The set hour command configures the hour parameter of the system time set hour hour E g set hour 10 set minute The set minute command configures the minute parameter of the system time set minute lt minute gt E g set minute 35 show ip The show command displays the configured IP address of the system show ip Show netmask The show netmask command displays configured system netmask parameter to the user show netmask show gateway The show gateway command displays default gateway configured for the system D Link Confidential 14 Command Format DVX 3500 User Manual show gateway 3 2 24 Show DNS Server Command 3 2 25 Show Alarms Command 3 2 26 3 2 27 3 2 28 Command Name Command description Command Format Command Name Command description Command Format show dnsserver The show dnsserver command displays the primary amp secondary DNS server IP address show dnsserver show alarms The show alarms command displays alarms being raised by the DVX show alarms Restore Certificate Command Command Name Command description Command Format Restart Command Command Name Command description Command Format Ping Command Command Name Command description Command Format 3 2 29 Traceroute Command
19. details from the License gt History page 10 Provisioning The provisioning server is used to configure compatible devices to interoperate with DVX The Administrator needs to add the MAC address of the device which is to be provisioned This is used for initial authentication and to send the sip credentials to the device Addition of a new device or deletion of an existing one can be done through Provisioning gt DeviceList page of DVX web interface User has to provide the MAC address of the device and the sip users that are to be used with the device These sip users should have been created earlier through CallServer gt Users gt Add users page Provisioning server supplies an Authentication key a 48 hex bytes to the device on the first communication This authentication key along with the sip credentials and MAC address can be seen on the Provision gt DeviceList gt view ports page for each device The authentication key can be cleared by clicking the Clear Key button The sip user list can be edited by clicking the edit button The configuration file that has to be sent to each of these devices has to be uploaded to DVX through the web interface These files are identified by Vendor id and Model no Administrator has the option to add a new configuration file or delete a configuration file from the Provisioning Configuration file page 11 Software Upgrade It is possible to remotely upgrade the DVX 3500 software This is done
20. from the backup copy Corrupted files This alarm is generate when the internal backup restore System restored mechanism restores some mandatory files 19 Configuration backup and restore DVX 3500 provides a means to backup configuration to a host and to upload a previously backed up configuration through the web interface This feature can be accessed by clicking on Backup restore in the menu tree Click on Backup and the configuration backup file will be downloaded to your system You can specify a file path in the text box provided and click Restore to restore a previously downloaded configuration The following configuration information is stored in the backup file e System Configuration e Call Server Configuration D Link Confidential 38 DVX 3500 User Manual Auto Attendant Configuration User and Feature Configurations Gateway configuration Conference information e User uploaded voice prompts The following information is not backed up and cannot be restored CDRs e Alarms e Registration information e Feature configuration e Voicemail mail box information When the configuration is downloaded all the configuration information needs to be applied back to the system D Link Confidential 39 DVX 3500 User Manual 20 Stacking multiple DVXs A single DVX 3500 can support up to 100 extensions More extensions can be supported by cascading DVXs Gateways and ITSP accounts can be shared seamlessly
21. interface can be accessed using the URL http IPADDRESS where IPADDRESS is the address assigned to the DVX 3500 board The system configuration page can be accessed by clicking the system configuration link from the DVX 3500 web interface 3 1 1 DVX WEB Requirements The following browsers have been tested to be fully compatible with the DVX 3500 web interface o Internet Explorer Version 5 5 and above o Netscape Version 7 0 and above o Mozilla Version 5 0 and above o Galeon Version 7 0 and above 3 1 2 Configuring the IP IP configuration for the DVX 3500 board can be static or through DHCP The default factory setting for IP is 10 0 0 1 To bring the board up for the first time configure an IP for the board from the interface Subsequently all configurations can be done through the web interface by accessing the board s configured IP 3 1 2 1 Configuring the IP address automatically using DHCP DVX 3500 can be configured to get it s IP through Dynamic Host Configuration Protocol DHCP To enable this select DHCP and click on Apply Please note that on some browsers redirection to the new IP is not possible n this case the new IP has to be ascertained from the CLI interface and the corresponding web page should be accessed 3 1 2 2 Configuring the IP address manually Assigning a static IP for the DVX 3500 is the recommended method for IP configuration as it is advisable to have the call server work on a f
22. ip command is used for setting the IP address statically Command Format set ip lt ipaddress gt netmask optional gt e g set ip 192 168 10 89 255 255 255 0 3 2 4 Set Netmask Command Command Name Command description Command Format set netmask The set netmask command is used for setting the netmask statically set netmask net mask e g set netmask ethO 255 255 255 0 D Link Confidential 10 3 2 5 3 2 6 3 2 7 3 2 8 3 2 9 DVX 3500 User Manual Set DHCP Command Command Name set dhcp Command description set dhcp command sets the network configuration such as IP address netmask etc using DHCP Command Format set dhcp E g set dhcp Set Gateway Command Command Name set gateway Command description set gateway command configures the default gateway Command Format set gateway gateway gt E g set gateway 192 168 10 6 Set DNS Server Command Command Name set dnsserver Command description set dnsserver command configures the primary amp secondary DNS server address Command Format set dnsserver primary dns server ipaddress gt secondary dns server ipaddress optional gt e g set dnsserver 192 168 10 5 192 168 10 6 Set Primary DNS Server Command Command Name set primarydnsserver 4 Command description The set primarydnsserver command configures the primary DNS server address
23. list Message Dial Extension Played to prompt the user to enter an extension Message The auto attendant supports multiple codecs during calls Any of these codecs i e G711 uLaw G711 aLaw or G 729 can be set as the preferred codec which will ensure that the best effort will be made to use this codec for all calls 6 2 Configuring voice prompts DVX allows you to use your recorded voice prompts in the menus You can upload and delete voice prompts through the web page provided Click on voice prompts to get to the upload page The left pane of this page is used to upload the voice prompts and the right pane shows a listing of the prompts that are currently available to the user 6 3 Uploading voice prompts DVX allows upload of one or more prompts simultaneously limited to a maximum of nine at a time The box labeled Number of voice prompts can be used to specify the number of voice prompts you want to upload at a time by default this is set to one Set this number and click on OK a corresponding number of upload boxes will appear in the left pane Click Browse to select the voice prompt to be uploaded Click on upload to upload the selected prompts Currently only files with the following parameters are supported Format wav 8kHz 8bit mono muLaw Max file size 500 Kb D Link Confidential 26 DVX 3500 User Manual Note Please make sure that the voice prompt name is unique to avoid overwriting built i
24. pm o O Route Parameters Enabled RestrictedRouteGrp Route Group Apply Reset Back D Link Confidential 42 DVX 3500 User Manual e Add DVX gateway Add the DVX gateway as shown below and assign it to the LocalRouteGroup The SIP user ID Username and Password used in the Registration parameters can be chosen arbitrarily The only restriction is that they should be the same on both DVXs that are being stacked Add New Gateway Configuration Gateway ID Gateway Parameters Gateway Domain Name Port Max Calls Supported Session Refresh Required INET 92 168 10 192 5060 Unlimited to 100 Outbound Proxy Parameters Enabled Domain Name Port Registration Parameters Registration Required SIP User ID User Name Password Retype Password Route Parameters Enabled LocalRouteGroup Y Route Group Apply Reset Back e Add Routes Go to Call Server gt Routes e Click on icon for LocalRouteGroup and add the following routes Route from local user of DVX1 to local user of DVX2 Add New Route Configuration LocalRouteGroup z Route Group Name Duration Parameters Time From 00 00 To Always Eam All Date Date dd mm yyyy To Sun Iv Wed A
25. statistics alarms and events are deleted after factory reset e System Time Configuration After factory reset the time configuration mechanism will go back to Manual but the current system time will be retained 15 System Reboot DVX 3500 can be rebooted from the web interface by clicking on the reboot link It causes the system to restart This gives the admin the added advantage of being able to reboot the system from the web interface 16 Firmware Information The DVX Firmware version is visible whenever the home page of DVX 3500 is accessed To view the detailed version information for all the modules running in DVX click on the link more next to the DVX firmware version display This opens up a new page with a detailed list of all the module versions 17 Viewing Call Detail Records CDR DVX 3500 captures relevant call information into concise call detail records which can be viewed on the web interface The Call Detail Records for the call server can be viewed by accessing the link System Monitor gt CDR Details from the web interface Each CDR will contain the details of call legs corresponding to that call In the illustration of a typical call shown above L1 and L2 correspond to the call legs and the CDR will contain two entries one for each call leg In the case of a transfer 3 CDRs will be generated one for each of the initial calls and one for the final transferred call In case any of the phones do not
26. support Call transfer DVX 3500 will attempt to bridge this call in such a scenario the third CDR generated will contain the same details as the initial CDR of the phone that does not support call transfer The Call Detail Records can be sorted by multiple methods The sort can be based on the user extension destination number and start end date Call Direction and Call Type help to filter the information further Call Direction can be All Incoming or Outgoing Call Type can be Local Loc or External Ext The ShowAll button helps to view all Call History for this call server without applying D Link Confidential 37 DVX 3500 User Manual any filter Any record can be deleted by selecting the checkbox corresponding to that entry and clicking the Delete button Please note that only 50 CDRs will be stored at any given time in the call server database Beyond this CDRs will be deleted based on age All the deleted entries will be logged in to a backup file which can be downloaded whenever required Downloading can be done by accessing the link Archive on the top right of the CDR Details web page selecting the required file and providing the suitable path The CDR Archives are sorted and named based on the Day The CDR archive for a particular day becomes available as soon as the number of CDRs is greater than 100 and it gets appended by the non active calls every time the CDRs exceed this limit At the be
27. this rule will be active or select Always to make this rule active at all times Date Select the dates between which this rule should be enforced Days of week Select the weekdays on which this rule will be effective or select All days to activate this rule weekday 4 2 3 Modifying user details irrespective of the Clicking L icon in the EDIT Column in Call Server gt Users will allow you to edit user information All the information that is configured while adding the user except the User Extension can be modified here Please refer Section 4 2 1 for the details regarding the configuration parameters 4 3 Registrations Current user registrations can be monitored by accessing Call gt Registrations D Link Confidential 19 DVX 3500 User Manual The webpage of the device that owns the registration can be accessed by clicking on the User extension field It is assumed that the web server of the device uses the standard HTTP port port 80 The administrator may add or delete a registration if required However registration through SIP messaging is recommended The following values need to be provided for adding a registration Note A new registration for a particular user extension cannot be added unless a SIP user is configured with that extension User Extension Specifies the user extension for registration For the registration to be successfully added the user extension sho
28. to be done with a lot of caution Changing the time to a time prior to the current time would be a malicious attempt to invalidate the call detail records and extend registrations The administrator should be wary of this Changing the time to one in the future should be done taking into account the fact that current registrations may expire at the new time specified and hence phones may have to re register to get the calls started 3 1 4 1 Setting the system time manually In order to set the time manually access the system configuration page Under time configuration choose manual and modify the time to the required value Now click apply The time should now be set to the new one 3 1 4 2 Automatically configuring the system time using NTP DVX 3500 can synchronize its system time with an NTP server that has been configured This server could either be stratuml server stratum2 server or a local LAN NTP server that in turn synchronizes with stratum 1 or stratum 2 NTP servers Access the system configuration page under time configuration choose NTP and specify the primary and secondary NTP servers Select the appropriate time zone Click Apply The NTP servers will be tried for a predefined number of times and if these attempts fail the present system time will be retained Note Daylight savings time is automatically supported by DVX 3500 provided the system is configured to get the time from an NTP server and the correct time zon
29. to high traffic volume or ones that tie up system resources enough that the server cannot respond to a legitimate connection request from a remote system are easily achievable from internal resources or external connections via extranets and Internet The system is protected against TCP SYN attacks 22 2 2 10 ICMP Redirect Acceptance An ICMP Redirect tells the recipient system to over ride something in its routing table It is legitimately used by routers to tell hosts that the host is using a non optimal or defunct route to a particular destination i e the host is sending it to the wrong router The wrong router sends the host back an ICMP Redirect packet that tells the host what the correct route should be If the attacker can forge ICMP Redirect packets and if the target host pays attention to them the attacker can alter the routing tables on the host and possibly subvert the security of the host by causing traffic to flow via a path the network manager didn t intend Redirects are also employed for denial of service attacks where a host is sent a route that loses it connectivity For protecting against this the I CMP redirect is not accepted 22 2 2 11 Sending ICMP redirect messages For the same reason as mentioned above it is not advisable to send ICMP redirect messages 22 2 2 12 Connections from IANA reserved blocks IANA has generated a list of reserved blocks of IP Address from to where the connection is not al
30. to register and make calls from networks that are different from the one DVX is on The media from and to this user will be mapped through DVX in order to send it across the firewall Authentication This specifies whether the user needs to be Required authenticated by the call server for registration and for regular calls Check the appropriate check box Password This specifies the password for authenticating the user This along with the user extension will be used to calculate the actual digest response for the user User Type This specifies whether the user is to be given administrative privileges or not Password Password to be used for logging into the user WebPages Click on change password and enter the new password The default password is the user extension of the user Please note that this is the login password of the user NOT his SIP authentication password Note The maximum number of media sessions possible across NATSs is 10 This includes the roaming users and the NAT ed gateways in active calls 4 2 2 Customizing features for users Clicking the icon in the Feature column in Call Server gt Users page will Show the Feature Information for the corresponding user Activation and deactivation of all features for that user can be done from here The features currently available for configuration are described below Do not disturb Redirect all your incoming calls to your voice mailbox D Link Confiden
31. web browser and type in the default ip address of the board The initial login page will appear You will have to log in as administrator to set the system parameters The default administrator user name and password is ippbx and ippbx 1 Connect power supply to the DVX 3500 and power up 2 Connect the LAN port to the HUB Local Network 3 The power indicator and LAN indicator should be ON if the corresponding LAN Port is connected to a Local Network 4 DVX 3500 comes with the default ip address of 10 0 0 1 You can change the ip address through CLI Command Line Interface or web interface 3 Configuring system parameters DVX 3500 can be configured through the following interfaces e The web interface e Command Line Interface CLI The following section provides details regarding how the DVX system can be configured through these interfaces System configuration and monitoring are solely the privileges of users configured as administrators DVX 3500 ships with a single administrator already configured for security reasons we recommend changing the default administrator password Regular users are allowed to configure only their individual features D Link Confidential 7 DVX 3500 User Manual 3 1 Using web interface to configure the system The DVX 3500 web interface can be accessed from any web browser supporting frames and java script Internet explorer Version 4 0 and above is the preferred browser The web
32. will actually be forwarded except if it has a forwarding note 7 4 3 2 Listening to message information l If you dialed 6 in the voice mailbox you will be taken to the message information menu 2 Dial 1 for caller id 2 for time of recording and 3 for date of recording 7 4 4 Customizing your mailbox greeting l If you dial 2 after PIN validation You will be taken to the greeting customization menu the following options can be configured here 2 Dial 1 to play default greeting 2 to play user greeting 3 play active greeting 4 to record user greeting 5 enable default greeting or 6 enable user greeting The enabled greeting will be played when any user dials into your mailbox 7 5 Voicemail notification by email Users can receive notifications through email when a new voicemail is available in his voice mailbox In addition each user can indicate whether he wants to receive the actual voicemail message as attachment to this notification mail For voicemail notification to work properly the user s email id has to be configured correctly The default administrators email id will be used as the id of the sender for the notification Please note that this is a licensed feature of DVX 3500 and will be activated only if the license is purchased 8 Configuring the conference server Multi party conferences can be scheduled and conducted using the conferencing facility built into DVX 3500 Conferences can be cond
33. 0 This restriction is placed to avoid service theft 29 What are the port numbers used by DVX 3500 DVX 3500 with factory default configuration uses the following port numbers 25 SMTP 53 DNS 80 HTTP 123 NTP 443 HTTPS 5060 SIP 7000 to 16000 Media 30 What versions of DVX 3500 support TelTel ITSP TelTel interoperability is supported from version 2 0 3 onwards 31 What are the codecs that DVX 3500 supports DVX 3500 supports G 711 G 723 and G 729 for regular calls It supports G 7lluLaw G 711aLaw and G 729 for Auto Attendant and Voicemail calls and G 711uLaw for Conference calls 32 Does DVX 3500 support SIP phones other than D Link models Yes DVX 3500 supports all SIP phones that are compliant to RFC3261 33 Does DVX 3500 support SIP based softphones Yes DVX 3500 supports all SIP phones that are compliant to RFC3261 34 Does DVX 3500 support video conferencing The built in conference server of DVX 3500 supports only audio streams However DVX 3500 supports calls between SIP based videophones 35 When we backup configuration where is the file stored and under what filename The file can be stored anywhere in the PC from which you login to DVX 3500 web management interface When you click on backup button a pop up window will appear where you can specify the file name and file path The default file name is ippbx cfg 36 The configuration does not work as described in the manual or the devic
34. 00 The features described in this section will be available only after purchasing the license for the same D Link Confidential 25 DVX 3500 User Manual 6 1 Configuring auto attendant parameters The number to which the users dial in to access the menu can be set in the input box titled Auto Attendant Number Second part of the page allows you to select the preferred voice prompts The drop down list contains all the voice prompts that have been uploaded by the user The various prompts given and their use are given below Welcome Message Played at the start of the first menu This can contain the greeting message Transfer Message Played when the user is forcefully transferred to the operator eg When there is no input Retry Message Played when there is no input from the user for an interval of 6 seconds Error Message Played when the digit dialed by the user is unrecognizable or invalid in the context of the current menu Music on hold Played when the call is being transferred Transfer Failure Played when the transfer to an extension fails Message Wait for Operator Played when the operator is busy and the call is queued Message Operator Unavailable Played before disconnecting the call if the call has been message queued for over 10 minutes Extension Busy Played if the extension is busy and the call cannot be Message otherwise completed Invalid Extension Played if the extension dialed is not present in the user
35. 1 FREQUENTLY ASKED QUESTIONS 69 D Link Confidential 4 22 APPENDIX 73 22 1 FEATURE PRIORITY TABLE aan bri Dre ule 73 PAPE gt 73 22 2 1 Firewall Feature LisSt n aaa 73 22 2 2 Firewall Feature Description se 74 22 3 FCC COMPLIANCE AND ADVISORY ccsscccccccsecccccccscccceccuscecceccacececcuaucececeuaeesecs 77 23 TECHNICAL SPECIFICATIONS 78 24 WARRANTY POLICY 79 D Link Confidential 5 DVX 3500 User Manual 1 Introduction D Link s Network Telephone Exchange DVX 3500 is a SIP based solution addressing the VoIP communication requirements of small and medium enterprises DVX 3500 has built in Call Server IVR Auto attendant and Voice Mail functionalities It helps VolP devices like SIP phones gateways etc to make receive calls implements host of voice call features and manages accounts and provisioning of D Link endpoints DVX 3500 developed around state of the art hardware and embedded software are specially designed to address the requirements in the following environme
36. 22 2 2 0000000000000000000000000000000 0 10 3 2 5 Set DHCP Commandi 11 3 2 6 Set Gateway 11 3 2 7 Set DNS Server Command 11 3 2 8 Set Primary DNS Server 11 3 2 9 Set Secondary DNS Server Command 11 3 2 10 Set NTP Server Command i a 12 3 2 11 Set Primary NTP Server Command 12 3 2 12 Set Secondary NTP Server Command 12 3 2 13 Set Zone 12 3 2 14 SetDate COImbtialdBli oc cidiooce 13 32 15 Set Time Command 13 3 2 16 Set Year Command a Dod 13 3 2 17 Set Month Command i a 13 3 2 18 Set Day Command a 14 3 2 19 Set Hour Command 14 3 2 20 Set Minute 14 52 21 IP Command nea a EEEN 14 3 2 22 Show Netmask CommanWd seen ener 14 3 2 23 Show Gateway Command 7C 4er enne 14 3 2 24 Show DNS Ser
37. 3 Add the DVX gateway as shown below and assign it to the LocalRouteGroup Gateway Configuration Gateway ID De LO SS TAC Gateway Parameters Gateway Type INET Domain Name 61 95 197 114 Port S063 Max Calls Supported Unlimited Session Refresh Required Na WAT Support Tes Outbound Proxy Parameters Enabled Registration Parameters Registration Required Yes Registration Status Success SIP User ID 1133 Hser 1133 Registration Timeout 120 In Seconds Range 60 to 26000 Route Parameters Enabled Yes Route Group LoctalRoutescroup Direct Inward Dialing Enabled Ne D Link Confidential 51 Gateway from DVX1 to DVX4 Add the DVX gateway as shown below and assign LocalRouteGroup Gateway Configuration DVX 3500 User Manual it to the Gateway ID STACK Gateway Parameters Gateway Domain Name Port Calls Supported Session Refresh Required Support INET 61 95 197 124 BOG Yes Outbound Proxy Parameters Enabled Registration Parameters Registration Required Registration Status SIP User ID User Name Registration Timeout Success 1144 1144 120 In Seconds Ranger to 36000 Route Parameters Enabled Route Group Yes Direct Inward Dialing Enabled e Add Routes Go Call Server gt Routes Click 9 ic
38. 4 DVX1 Registers to s DVX3 gt egisters to as 1144 P 4 caput 5 a 4 DVX4 Registers to e DVX3 as 4433 DYAS The steps for configuring the DVXs to support this scenario are given below Please refer to Configuring Gateways Section 4 4 and Configuring Routes Section 5 5 for more information about configuring gateways and routes D Link Confidential 49 20 2 1 1 Configuring DVX1 DVX 3500 User Manual e Configure NAT Configure DVXI to use a virtual server to traverse NAT as shown below Call Server Configuration SIP Configuration Domain Name Port Default Authentication Minimum Expiry Time Maximum Expiry Time 10 0 0 10 S061 Mot Required Seconds Range 30 to 3600 1 86400 In Seconds Range 3600 to 6400 1 STUN Server Configuration STUN Server Domain Name STUN Server Port stun sten com 3478 MAT Support Configuration MAT Support Type virtual Server IP Virtual Server Port Virtual Server 61 95 19 113 5061 Other Configuration Session Refresh Timeout 180 In Seconds Range 60 to 600 1 Default NoAnswer Timenut 20 In Seconds Range 10 50 Configure user extensions Add user extensions 100 to 199 to DVX1 and add them to the LocalRouteGroup Please note that the first digit of all the extensions are 1 this is done so that all of them will match a single route from other DV
39. 500 User Manual Gateway from DVX3 to DVX2 Add the DVX gateway as shown below and assign it to the LocalRouteGroup Gateway Configuration Gateway ID STACK Gateway Parameters Gateway IMET Domain Name 61 95 197 113 Port 062 Calls Supported Linlimited Session Refresh Required Support Outbound Proxy Parameters Enabled Registration Parameters Registration Required Yes Registration Status Success SIP User ID dee User Name E ens pmi Registration Timeout 120 Seconds Range 60 ta 36000 Route Parameters Enabled Yes Route Group L acalgautegsGroaup Direct Inward Dialing Enabled no Gateway from DVX3 to DVX4 Add the DVX gateway as shown below and assign it to the LocalRouteGroup D Link Confidential 61 DVX 3500 User Manual Gateway Configuration Gateway ID DYES STACE Gateway Parameters Gateway INET Domain Name 18982 168 50 3U Port 5063 Max Calls Supported Session Refresh Required Na WAT Support Outbound Proxy Parameters Enabled Registration Parameters Registration Required SIP User ID 4433 User Name 4433 Route Parameters Enabled Yes Route Group LocalRouteGroup Direct Inward Dialing Enabled e Add Routes Go to Call Server gt Routes Click icon for LocalRouteGroup and add the following routes Route from local user o
40. Command Name Command description Command Format restoreCert The restoreCert command restores the default SSL certificate that came installed with DVX 3500 restoreCert restart The restart command restarts DVX 3500 restart ping The ping command tests the network connectivity to another host ping lt domain ipaddress gt traceroute The traceroute command tarces the route to another network host traceroute lt ipaddress gt Note Please make sure that the firewall is stopped before traceroute is used D Link Confidential 15 3 2 30 StartFirewall Command Command Name Command description Command Format 3 2 31 StopFirewall Command Command Name Command description Command Format DVX 3500 User Manual startfirewall The startfirewal command starts the systemfirewall startfirewall stopfirewall The stopfirewall command stops the system firewall stopfirewall Note CLI help appears skewed in HyperTerminal because it wraps the lines at 80 columns and inserts a new line 4 Configuring the Call Server The following section explains the functionality of the various call server features and also provides information about how the features and the basic call server system parameters are to be configured 41 General Configuration The DVX 3500 Call Server configuration information can be viewed by clicking Call Server gt Configurat
41. D Lin DV X 3500 Network Telephone Exchange User Manual Version 0 93 D Link India Ltd Software and R amp D Center Bangalore D Link Confidential 1 TABLE OF CONTENTS 1 INTRODUCTIONN 6 1 1 ABOUT THIS MANUAL n a 6 1 2 Matiz e cR T EE 7 1 3 ABBREVIATIONS TR 7 2 GEITING SIARTED u tH Hai 7 CONFIGURING SYSTEM PARAMETERS 7 3 1 USING THE WEB INTERFACE TO CONFIGURE THE 8 3 1 1 DVX WEB Requirements mener nennen 8 3 1 2 Configuring the 8 3 1 3 Configuring the DNS server 8 3 1 4 Setting the system 8 3 1 5 Configuring the SMTP 0 8 9 3 1 6 Setting other configurable parameters 9 3 2 CONFIGURING THE SYSTEM THROUGH THE COMMAND LINE NTERFACE 9 nendum 10 3 2 2 History COMMANA coit u u 10 3 2 2 SELIP Command EREA 10 3 2 4 Set Netmask 2
42. NICIAN FOR HELP D Link Confidential Vd 23 Technical Specifications Features 5 to 100 users Flexible Dial Plan with Multiple Gateway Support Internet Call Routing ITSP Support Remote Office Connectivity System Manager Web based Monitoring and Administration Call Detail Records Basic Call Features Caller ID Call Transfer Call History Call Hold Advanced Call Features Call Forwarding Always Call Forwarding on Busy Call Forwarding on No Answer Call Forwarding Follow Me Do Not Disturb I VR Auto Attendant VXML Based Music on Hold Attendant Override Barge In Customizable Greetings Configurable IVR Menu Holiday List Configuration Voicemail VXML Based Mailbox Access Control PIN Configurable Mailbox Size Customizable Greetings Message Priority Notification Via Email Conference Server Dial IN Dial Out Conferences Access Control PIN Conference Recording Audio Capabilities Codec G711 G729A B Voice Activity Detection Comfort Noise Generation Packet Loss Concealment Low Delay Adaptive Jitter Buffer Out of Band DTMF Tone Detection DVX 3500 User Manual Management Secure web based management Console CLI Configuration backup and restore Web based software upgrade D Link endpoint provisioning License control for advanced features Protocols SIP RFC 3261 SDP RFC 2327
43. Xs to DVXI Enable Roaming For users who will be registering from different networks In this scenario 103 and 104 enable roaming as shown below gt Call Server gt Users Edit User User Name User Extension Email ID Route Group Name User Group ID Roaming User fi 03 LocalRouteGroup E Usergroup SIP Authentication Authentication Required Password Retype Password Registration Calls Login Setup Login Type Login Password Password Retype Password Admin Set New Reset to User Extension m D Link Confidential DVX 3500 User Manual Add gateways The SIP user ID Username and Password used in the Registration parameters can be chosen arbitrarily The only restriction is that they should be the same on both DVXs that are being stacked Gateway from DVX1 to DVX2 Add the DVX gateway as shown below and assign it to the LocalRouteGroup Gateway Configuration Gateway ID Dx Ded STACK Gateway Parameters Gateway Type INET Domain Name 10 0 0 10 Port SOE 1 Max Calls Supported Linhimited Session Refresh Required Support Outbound Proxy Parameters Enabled Registration Parameters Registration Required SIP User ID Be 1 1 User 2211 Route Parameters Enabled Yes Route Group LocalRoute Group Enabled e Gateway from DVX1 to DVX
44. a virtual server is configured by D Link Confidential 48 DVX 3500 User Manual forwarding a port on the external WAN interface of the router to an IP and port on the LAN side of the router Once a virtual server is configured any packet sent to the WAN IP and forwarded port of the router will be forwarded to the local IP and port specified in the virtual server configuration The virtual server configuration required for each of the DVX s is as below DVX1 IP Port 61 95 197 113 5061 should be forwarded to IP Port 10 0 0 10 5061 DVX2 IP Port 61 95 197 113 5062 should be forwarded to Port 10 0 0 20 5062 DVX3 IP Port 61 95 197 114 5063 should be forwarded to IP Port 192 168 50 30 5063 DVX4 IP Port 61 95 197 114 5064 should be forwarded to IP Port 192 168 50 40 5064 The DVX s are connected in a mesh configuration This configuration ensures that any extension on the mesh can call any other extension on the mesh by signaling through a maximum of two DVX s The mesh is formed by configuring the DVX s to register with each other in the following order Register DVX1 to DVX3 with user id 1133 Register DVX1 to DVX4 with user id 1144 Register DVX2 to DVX1 with user id 2211 Register DVX2 to DVX4 with user id 2244 Register DVX3 to DVX2 with user id 3322 Register DVX4 to DVX3 with user id 4433 grim DVX2 Registers to DVX2 DVX1 as 2211 gt 2 nw DVX Regi Le op DVX2 Registers to as 224
45. add the following routes Route from local user of DVX4 to local user of DVX1 Add New Route Configuration Route Group Name Duration Parameters Time Date dd mm yyyy Days of Week Route Parameters LocalRouteGroup From 01 00 0 Always From all Date Sun Wed IV all Days Thu Sat Route Name x Destination Type Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix Dvx1 STACK wT Dvxi pvx4 xl i 1to25 0 1 0te19 h9 19 D 1 0te19 h Route from local user of DVX4 to local user of DVX2 Add New Route Configuration Route Group Name LocalRouteGroup Duration Parameters Time Date dd mm yyyy Days of Week Always All Date Sun Mon Tue Wed All Days Thu Fri Sat Route Parameters Route Name Destination Type Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix R_DVX2_DVX4_STACK wr zl s 0 7 i 8t918 i owns 0 p D Link Confidential 67 DVX 3500 User Manual Route from local user of DVX4 to local user of DVX3 Add New Route Configuration
46. ail feature 5 3 Call Feature Description The following section discusses call features that DVX 3500 offers An important thing to be considered is that each of these features has a priority so that if two features are enabled simultaneously the feature with the higher priority will be the one that will get activated For instance if Do Not Disturb Always and Call Forwarding Always are enabled simultaneously when an incoming call comes it will automatically get forwarded because Call Forwarding has a higher priority as compared to Do Not Disturb Refer the Feature Priority Table for further details D Link Confidential 23 DVX 3500 User Manual 5 3 1 Forward This feature enables the user to forward incoming calls to a configured number based on the subtypes he has enabled 5 3 2 Call Forward Always When this particular subtype of call forwarding is enabled all incoming calls will be forwarded to the configured forward number This subtype overrides all other selections for call forwarding 5 3 3 Call Forward On Busy This subtype allows the user to configure a number where all calls will be forwarded if the user is busy This can be activated with Call Forward No Answer 5 3 4 Call Forward No Answer This subtype allows the user to configure a number where all calls will be forwarded if there is no answer from the user The time defined for No Answer can be configured For e g if the No Answer Timeout in
47. ard Dialing Enabled No D Link Confidential 65 DVX 3500 User Manual Gateway from DVX4 to DVX2 Add the DVX gateway as shown below and assign it to the LocalRouteGroup Gateway Configuration Gateway ID STACK Gateway Parameters Gateway Type Domain 61 95 197 114 Port Max Calls Supported Session Refresh Required NAT Support Outbound Proxy Parameters Enabled No Registration Parameters Eegistration Required SIP User ID User 2544 Route Parameters Enabled Wes Route Group LocalRouteGrowp Direct Inward Dialing Enabled Gateway from DVX4 to DVX3 Add the DVX gateway as shown below and assign it to the LocalRouteGroup Gateway Configuration Gatevray ID Dx DOVES STACK Gateway Parameters Gateway Type INET Domain Name 192 168 50 30 Port S53 Max Calls Supported Linlimited Session Refresh Required NAT Support Outbound Parameters Enabled Registration Parameters Registration Required Registration Status SUCCESS SIP User ID 4433 User Name 435 Registration Timeout 120 In Seconds Ranger 60 to 360004 Route Parameters Enabled Yes Route Group LocalFouteGroaup Direct Inward Dialing Enabled D Link Confidential 66 e Add Routes Go to Call Server gt Routes DVX 3500 User Manual Click on icon for LocalRouteGroup and
48. at below However the user can give any number of parameter all the other parameters will be set to current value set date year month day hour minute seconds e g set date 2005 Jan 30 10 35 45 set time The set time command configures the system time manually All the parameters have to be given in the same order as they appear in the format below However the user can give any number of parameter all the other parameters will be set to current value set time lt hour gt lt minute gt lt seconds gt E g set time 15 35 45 set year The set year command configures the year parameter of the system date set year lt year gt E g set year 2005 set month The set month command configures the month parameter of the system date set month lt month gt E g set month Jan D Link Confidential 13 3 2 18 Set Day Command Command Name Command description Command Format 3 2 19 Set Hour Command Command Name Command description Command Format 3 2 20 Set Minute Command Command Name Command description Command Format 3 2 21 Show IP Command Command Name Command description Command Format 3 2 22 Show Netmask Command Command Name Command description Command Format 3 2 23 Show Gateway Command Command Name Command description DVX 3500 User Manual set day The set day command configures the
49. been modified will be restored to the factory defaults When factory reset is enabled from the web interface of the DVX 3500 the following changes will be effected to the system e Licensing and feature information All the licensed features that exist at the time of factory reset will be retained across the reset e Users and User Groups Users and the user groups that have been configured will remain as they are i e after factory reset the administrator does not have to add the users and their groups again Though the users are still configured all the features that have been enabled for the users are now disabled The users now have no features activated and the feature password is reset back to the user extension of the user e Route Groups All the configured users will be moved to the default route group LocalRouteGroup with only a single local route group configured Any special routes that need to be added for the users will have to be reconfigured after factory reset e Hunt Groups All hunt groups that have been configured will be deleted after factory reset These have to be added again after reset e Registrations All current active registrations will be retained in the DVX database This is so that the configured users are not forced to re register every time the DVX 3500 goes back to the factory default settings e Gateways All the PSTN and INET gateways configured will be deleted on factory reset These have to be reconfigure
50. bility of caller information In such an eventuality you can dial as soon as you dial into the voice mail number and you will be prompted for your extension and password 14 How do stop recording a voice message You can press any key to stop recording voice messages 15 How many voice messages can have in my mailbox With the maximum mailbox size for a user 5000KB you can have approximately 26 voicemail messages of duration 20Secs 16 Why can t forward a message multiple times to the same user DVX 3500 does not allow forwarding the same information multiple times to the same user to satisfy stringent memory utilization requirements If the message is accompanied by a forwarding note then it can be forwarded multiple times 17 Why is voice prompt upload failing for certain voice prompts that my media player can play comfortably DVX 3500 supports only media files satisfying the following criterion Format wav 8kHz 8bit mono muLaw Max file size 500 Kb All other formats will be rejected 18 Why does the CDR archive that downloaded appear misaligned CDR Archives are stored in a tab separated format we recommend viewing them in an advanced editor such as Microsoft word Excel or Openoffice 19 How can export CDR s to Microsoft Excel D Link Confidential 70 DVX 3500 User Manual You can open the downloaded CDR text file from Excel The tab separated values will be automatically separated into colu
51. d after reset e Call Detail Records and alarms All the call detail records and alarms will be deleted on factory reset e Default Authentication Default Authentication after factory reset is set to False e Auto Attendant Voice mail and Operator Number The current values of auto attendant voice mail and operator number will be retained across a factory reset e Voice mails All voice mail messages will be deleted during a factory reset D Link Confidential 36 DVX 3500 User Manual e Feature Configuration The feature access codes for all the features will be retained during a factory reset e Conference information Mute Unmute strings number of dial out attempts and timeout will be reset to the default values All other conference related information will be retained across factory resets e RTP Port Range After factory reset the RTP port range will be reset to 7000 16000 the factory default range e System IP Configuration After factory reset the IP configuration method goes back to Manual The IP of the system is reset to 10 0 0 1 the default gateway the system gateway not to be confused with the INET and PSTN gateways configured for DVX is set to 10 0 0 1 and the subnet mask becomes 255 0 0 0 e DNS Server Configuration After factory reset both the primary and secondary DNS servers are now configured to 202 62 77 2 e Active Calls Call Statistics Alarms and Events All the active call details call
52. data is essential for instance a call forwarding number for call forward or a time interval for follow me call forwarding and so on the additional data has to be entered through the web interface Once this information is available the feature can be activated deactivated from either the web or the phone interface Activating these features from the phone without entering the required additional data for them beforehand will create unpredictable scenarios 5 2 1 Activating and deactivating features from the Web Interface Features can be activated or deactivated from the web interface by clicking on the Call Server gt Users link and then clicking on the feature column for the user whose features are to be modified When logged in the user mode this link is accessed as feature setting from the home page 5 2 2 Activating and deactivating features from the phone Feature activation deactivation can also be done from the phone by dialing a sequence of digits in the format FCCAPPPP Here F is the single digit feature prefix configured default is CC is the 2 digit feature code for the feature A is the activation de activation state for the feature 1 for activation or O for deactivation and PPPP is the four digit feature password For example if is the feature prefix 14 is the feature code for Do Not Disturb Forward to Voicemail and 1234 is the password user could dial 1411234 to activate Do Not Disturb Forward to Voicem
53. de to that hunt group extensions are tried sequentially starting at extension 111 e PARALLEL All hunt group members are tried simultaneously and as soon as any extension picks up the call the other extensions will stop ringing e DISTRIBUTED The extensions in the hunt group are tried one by one sequentially starting from the next extension after the one that picked up the last call i e if extensions 111 222 and 333 are members of a DISTRIBUTED hunt group and 111 is the extension that answered the last call the next call made to that hunt group will result in extensions being tried sequentially starting at extension 222 5 3 9 Parking calls and retrieving parked calls DVX 3500 allows users to park active calls and then retrieve them from any extension by using a token number 5 3 9 1 Parking an active call During an active call carry out the following steps to park the call 1 Putthe other end on hold 2 Dialthe feature code for call park 3 Acall park token number will be played keep track of this call park token you will need it to retrieve the parked call 4 Hangup 5 3 9 2 Retrieving a parked call A parked call can be retrieved by dialing the feature code for call retrieve followed by the token number of the parked call If the call retrieve is being done from the same phone that parked the call then the call park token need not be dialed 6 Configuring the Auto Attendant Auto attendant is a licensed feature of DVX 35
54. does not contain any user Note Each Group User Hunt Group can have a maximum of 20 users Beyond this a new user group has to be created to add more users Also a user can belong to a maximum of 5 user hunt groups 5 Using the feature manager The following section gives an overview of what the call server features are how they are to be activated and what their functionality actually is D Link Confidential 22 DVX 3500 User Manual 51 Configuring features Feature configurations can be viewed by following the links Feature Manager gt Feature Configuration Feature prefix and the list of features can be viewed Feature prefix specifies the digit user needs to dial while activating deactivating feature from the phone The default value is The feature configuration page displays the following fields for each feature Feature Name Specifies the name of the feature Feature Code Specifies the feature code This feature code needs to be dialed when activating deactivating a feature from the phone This can be configured to be a custom number Care should be taken that no two feature codes conflict Edit This link can be followed to change the feature code for the feature 5 2 Activating and deactivating features Feature activation can either be done from the web interface or from a phone However activation of sending voicemails through email can be done only through the web and for certain features where additional
55. e 11 3 Viewing Upgrade History It is possible to view the upgrade history of the DVX 3500 from its web interface When the link History is clicked from the home page of the DVX 3500 web interface a pop up window appears This page contains details regarding what upgrades have been made on the board whether these upgrades succeeded who performed these upgrades the time of upgrade and so on These details can help to ascertain the patches applied to the system thereby helping in troubleshooting 12 Installing an SSL certificate The administrator can upload an SSL certificate to be used for site validation The web page for certificate upload can be accessed by clicking on the SSL certificate link in the main menu tree Select the certificate and the Key provided by the verification agency and click upload The certificate and key will be installed automatically and will come into effect after the system is restarted Please note that until the next restart the old certificate will remain effective If for any reason you wish to revert back to the default SSL certificate that was supplied with the NTE you can use the CLI to do so Please refer to the relevant section in Configuring the system through the Command Line Interface 13 Setting Quality of Service for real time traffic The Quality of Service QoS for the real time traffic originating from the DVX 3500 can be configured The configuration pages of the Auto attendant Voicemail a
56. e DVX 3500 system configuration through the command line interface To access the command line interface connect the console port of D Link Confidential 9 DVX 3500 User Manual DVX 3500 to the com port of your PC using the supplied console cable The terminal settings should be 15200 8 N 1 When the user connects to the DVX 3500 using the serial port he will be prompted for login name amp password The user must be an administrator to log on to DVX 3500 and execute any CLI commands Once the user name and password verification succeeds the DVX command prompt will now appear and the user can now configure the system with the aid of the CLI commands described below NM Please make sure that the device is powered down before you connect the console port to avoid damage to the interface The CLI commands are structured in tree style architecture All the CLI commands are case insensitive amp at any time the user can enter to display what all commands are available at this level or depth 3 2 1 Help Command Command Name help Command description help command displays all the available commands to the console Command Format help 3 2 2 History Command Command Name history Command description The history command displays the list of previously executed commands in the current session to the user Command Format history 3 2 3 Set IP Command Command Name set ip Command description The set
57. e does not work as expected Please read this manual thoroughly chances are that you have overlooked some minor detail that is important to the functioning of the product D Link Confidential 72 DVX 3500 User Manual 22 Appendix 22 1 Feature Priority Table Highest Do Not Disturb Forward to Voicemail Call Forward Always Follow Me Call Forwarding Call Forward On Busy Call Forward No Answer Lowest 22 2 Firewall 22 2 1 Firewall Feature List Blocking malicious DHCP Server Allowing blocking SIP packets Allowing blocking RTP RTCP packets Refusing directed broadcast Refusing limited broadcast Disallowing packets which can be used for port scanning based on o bits of TCP flag are cleared o SYN amp FIN bits set o SYN 6 RST bits set FIN amp RST bits sets o FIN set while ACK is not PSH set while ACK is not URG set while ACK is not SYN Flood attack where out of SYN ACK and RST bits only SYN is set Enabling broadcast echo protection Disable source routed packets Enabling TCP SYN cookie protection Disable ICMP Redirect Acceptance Disable sending ICMP redirect messages Refuse connection from IANA reserved blocks Allowing source quench messages ICMP Allowing parameter problem messages ICMP Allowing destination unreachable service unavailable messages 1 CMP Allowing time exceeded messages 1 CMP Allowing ping ICMP Disallowing connections to SOCKS X Window
58. e installed in Office 1 and DVX3 and DVX4 are installed in Office 2 DVX1 has extensions 100 to 199 DVX2 has extensions 200 to 299 DVX3 has extensions 300 to 399 and DVX4 has extensions 400 to 499 The following are the requirements for the scenario l Any extension registered to DVX1 100 199 should be able to call any other extension registered to DVX1 DVX2 200 299 DVX3 300 399 or DVX4 400 499 by dialing the extension number i e 101 should be able to call 401 by dialing 401 2 Any extension registered to DVX2 200 299 should be able to call any other extension registered to DVX1 100 199 DVX2 DVX3 300 399 or DVX4 400 499 by dialing the extension number i e 201 should be able to call 401 by dialing 401 3 Any extension registered to DVX3 300 399 should be able to call any other extension registered to DVX1 100 199 DVX2 200 299 DVX3 or DVX4 400 499 by dialing the extension number i e 101 should be able to call 401 by dialing 401 4 Any extension registered to DVX4 400 499 should be able to call any other extension registered to DVX1 100 199 DVX2 200 299 DVX3 300 399 or DVX4 by dialing the extension number i e 101 should be able to call 401 by dialing 401 This scenario requires that the routers used to connect the offices to the internet have virtual server configurations Virtual server configuration is also called port forwarding on some routers Generally
59. e is selected 3 1 5 Configuring the SMTP server DVX 3500 uses an Simple Mail Transfer Protocol SMTP server to send notifications by email The server IP address and port have to be configured correctly for delivering mails The default administrative user s email id will be used as the sender s address for sending notification mails The SMTP server has to be an open relay mail server since DVX 3500 does not provide sender authentication credentials 3 1 6 Setting other configurable parameters The following options can be specified in this section RTP Port Min amp Max The minimum and maximum ports that DVX 3500 uses for its media Changing this also modifies the firewall settings to block ports other than the ones configured Detailed configuration for the port range can be done by clicking on Advanced the ports that are used for normal calls and those used for calls across NAT devices can be minutely controlled here Operator Number The operator s extension that will be contacted if the call through the automated attendant fails or if the caller dials an invalid extension or no extension at all Operator Features Call feature preferences for the operator can be configured by clicking on the Features hyperlink Operator User Group User Group of the operator Operator Route Group Route group to which the operator belongs 3 2 Configuring the system through the Command Line Interface This section describes th
60. e time for which a call will be tried before it is assumed that the user is not answering This can be specified anywhere between 10 and 50 secs 4 2 A user needs to be configured before registration The current user configuration information can be obtained by clicking Call Server Users User Configuration D Link Confidential 17 DVX 3500 User Manual 4 2 1 Adding a new user A new user can be added by clicking ADD User configuration changes done through web interface will take effect immediately The following user configuration options can be added or modified User Name Name of the user Used only for display purposes User Extension SIP user Extension user identifier with which the client would send registration This could be the phone number of a sip phone Example for user extension 9001 and domain name dlink co in the client would use the URI sip 9001Qdlink co in for registration Email 10 User s Email id RouteGroup Route group that the user belongs to DVX 3500 comes with a default route group configured with a local route for all local numbers to be contacted UserGroupl d UserGroup to which the user belongs Every user belongs to alteast one of the user groups Which users group particular user belongs to will determine the functionality of some features like call pickup Please refer to the call pickup feature description for details Roaming user If enabled this user will be allowed
61. es Section 5 5 for more information about configuring gateways and routes 20 1 1 Configuring DVX1 e Configure user extensions Add user extensions 100 to 199 to DVX1 and add them to the LocalRouteGroup Please note that the first digit of all the extensions are 1 this is done so that all of them will match a single route from DVX2 to e Add the restricted route group Add a route group called RestrictedRouteGrp The restricted route group is added to ensure that the calls coming in from the PSTN or INET gateway cannot be routed back to the INET or PSTN gateway Requirements 9 and 10 above The PSTN and NET gateways will be assigned to this route group when they are added Add New Route Group Configuration Route Group Name RestrictedRouteGrp Duration Parameters Time From To 0 E Always From H All Date Date dd mm yyyy To Iv Sun Tue Iv Wed All Days Days of Week Thu Iv Fri Sat Route Parameters Route Name Destination Type loca e Destination ID Priority 1 25 Min Digits D Oto 19 Max Digits 9 Oto 19 Number of Mask Digits 0 to 19 Dialed Digit rr Prefix i _ n Apply Reset Back D Link Confidential 41 DVX 3500 User Manual e Add PSTN gateway Add the PSTN gateway and assign it to the
62. es the menu option If the user dials this digit the action specified will be executed Prompt Select the voice prompt that describes the menu option here eg Dial zero to contact sales The voice prompts can be uploaded through the voice prompts configuration screen All the voice prompts that have been uploaded will be available for selection from the drop down box Action The four types of actions are possible for menu options Transfer the call to the number specified in the input Transfer to number box Prompt the user to dial an extension and transfer the call Dial Extension to this extension Transition to another menu which contains further Sub menu options Go back to the menu from which the current menu was Previous menu invoked This action will not be available in the top level menu If you have selected sub menu as the action for any of the menu options the sub menu configuration page for that option can be accessed by clicking on the sub menu hyperlink that appears in the menu option listing 6 6 1 Adding menu options 1 Select the key that activates this option from the drop down list 2 Select the prompt that describes this option D Link Confidential 27 DVX 3500 User Manual 3 Select the action that is to be performed when the key is pressed 4 Ifthe action is Transfer to number enter the number to which the call should be transferred 5 Click on ADD to add the menu option to the list o
63. f DVX3 to local user of DVX1 Add New Route Configuration Route Group Name LocalRouteGroup Duration Parameters Time From 0 po To po always From All Date Date dd mm yyyy m To Wed IV all Days Days of Week Thu Fri Sat Route Parameters Route Name R Dvx1 DVX3 STACK Destination Type NET x Destination ID pvxipvxs 288 Priority 7 1to25 Min Digits RN Oto 19 Max Digits Oto 19 Number of Mask Digits RN Oto 19 Dialed Digit 7 Prefix D Link Confidential 62 DVX 3500 User Manual Route from local user of DVX3 to local user of DVX2 Add New Route Configuration Route Graup Name LocalRouteGroup Duration Parameters Time Date dd mm yyyy Days of Week Always all Date Iv Sun Iv Mon F Tue Wed D aus Iv Thu Fri Sat Route Parameters Route Name Destination Type Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix STACK s 1 25 l it 1 19 19 1 Route from local user of DVX3 to local user of DVX4 Add New Route Configuration Route Group Name LocalRouteGroup Duration Parameters Time Date dd mm yyyy
64. f configured options 6 If the action selected was sub menu click the sub menu hyperlink to go to the sub menu configuration page 6 6 2 Editing menu options 1 Click on the edit icon next to the menu option you want to change 2 The fields on the top half of the page will be filled with the values from the option you want to edit Change the required fields 3 Click on Update The changes will reflect in the configured options list 4 f the action was changed to sub menu click on the sub menu hyperlink to go to the sub menu configuration page 6 6 3 Re ordering menu options 1 Click on the Reorder at the bottom of the screen 2 Select the menu option you want to re order 3 Use the arrow buttons on the right to reorder the menu option 6 6 4 Deleting menu options 1 Select the check box corresponding to the option you want to delete 2 Click on Delete at the bottom of the screen 3 The selected menu options will be deleted from the list 6 7 Holiday menu configuration The Holiday menu configuration can be accessed by selecting the holiday menu hyperlink from the configuration page The configuration tasks are identical to the main menu mentioned above 6 8 Configuring calendar information DVX provides support for configuring the work information and a list of holidays based on which it will automatically select between the main menu and holiday menu if both are configured The work week configuration includes
65. f selected the conference will be recorded And can be Recording Req played back by dialing into the conference id after the conference is completed Authentication Fill these values if authentication is required for the required conference Click on the authentication required check box Authentication i and enter the pin number in the PIN and Retype PIN Parameters ge Qn PIN fields Participants can join the conference only by entering these digits from their phone 8 3 Viewing conference details Conference details can be viewed by accessing the link Conference gt Conference List Click the icon 8 3 1 Icons explained This appears next to the user with administrative rights Kz This appears next to a user who is not active in this conference G This appears next to a user who is currently participating in the conference D Link Confidential 32 DVX 3500 User Manual Conference is inactive this conference has not started yet Conference is active Conference is over this indicates one of the following three conditions e The scheduled time of the conference is over e The conference cannot be started due to some configuration error e The conference was stopped manually by the creator 8 3 2 Editing the participants list Participants can be added and removed from the conference by clicking on the Edit button A window will popup with the user list and t
66. f you wish to continue using manually configured time you will have to set the time configuration back to Manual using the configuration pages 4 Does DVX 3500 support daylight savings time DVX 3500 supports daylight savings time provided the time configuration is set to NTP and the correct time zone is selected 5 installed the wrong SSL certificate now cannot log into the administration web pages how do revert to the default certificate You can use the restorecert command from the CLI to restore the default certificate Please refer the relevant section Restore Certificate Command 6 Why doesn t DVX 3500 allow me to add users to Hunt User group Hunt User groups can have a maximum of 20 users per group If you have exceeded this number further addition of users will fail 7 Why doesn t DVX 3500 allow me to add a user to multiple Hunt User groups Any user can be a member of at most 5 groups If you try to add a user to more than 5 groups the request will be declined 8 Why can t add a registration manually The user you are trying to add a registration for might not be configured yet You can add registrations only for users who have already been added to the call server following the procedure described in Adding a new user Please note that the recommended method for adding registration is through a SIP compliant endpoint 9 Why can t add more users to DVX 3500 DVX 3500 comes pre config
67. figuration includes setting the voice mail number i e the number to which a user has to dial in to access his mailbox The administrator can also specify a mail box size This will be enforced on a per user basis These configuration parameters can be accessed from Voicemail gt Configuration 7 2 Setting the preferred codec The voice mail server supports multiple codecs for play out and recording Any of these codecs i e G711 uLaw G711 aLaw or G 729 can be set as the preferred codec which will ensure that the best effort will be made to use this codec for all calls 7 3 Using the Mail Box Admin List of current voice mails can be viewed by following the link Voice Mail gt Mail Box Admin The administrator can view voice mails based on User or All In order to see all voice mails select the option and click on Show Voice Mail Info icon To view the voice mails for one or more users select user then add users into Selected Users List and then click on Show Voice Mail Info icon The following information is displayed for each voice mail To Shows the user for whom the voice mail is recorded From Shows the user from whom the voice mail is received Size Specifies the size of the recorded voice mail file Received Specifies the time at which the voicemail was received Priority A in this column indicates a high priority voice mail New voice mails are displayed in bold font Click on any of the column headin
68. for LocalRouteGroup and add the following routes DVX 3500 User Manual Route from local user of DVX2 to local user of DVX1 Add New Route Configuration Raute Graup Name LacalRouteGroup Duration Parameters Time Date dd mm yyyy Days of Week all Date sun IV man rue M wed Days Thu Sat Route Parameters Route Name Destination Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefi DVX1 STACK er i 1025 D CE 00 i Dto19 Route from local user of DVX2 to local user of DVX3 Add New Route Configuration Route Group Name Duration Parameters Time Date dd mm yyyy Days of Week LocalRouteGroup Y From UU U To UL Always From mE All Date Sun Wed IV all Days Thu Iv Fri Sat Route Parameters Route Name Destination Type Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix R_DVX3_DVX2_S TACK INET Dvx2 STACK 1 to 25 19 Oto 19 19 D Link Confidential DVX 3500 User Manual Route from local user of DVX2 to local user of DVX4 Add New Route Configuration Route Group Name LocalP autearo
69. ginning of each day CDR Archive Page will show only last 31 CDR files The downloaded file will have 6 columns named as Type Type of call values 1 Local 2 External Calling Party Phone number of the caller Other Party Phone number of the called party Start Time Time at which the call started End Time Time at which the call ended Validity Validity for billing 0 Invalid call 1 Valid Call The file will contain values in a tab separated format which is best viewed using an advanced editor such as Microsoft word Excel or OpenOffice writer 18 Viewing alarms DVX 3500 generates information pertaining to failure conditions of each of its constituent modules The alarms are displayed on the web interface and can be accessed through the link System Monitor Alarms The alarms can be downloaded as a text file by clicking on the link Download in this page This alarm is Generated when the Mode in System DHCP Configuration A dun System Configuration page is DHCP and the system could not Failure get an IP from DHCP server This alarm is Generated when the Configured Gateway No Gateway i Confi 6222 h Configured System in System Configuration page is not in the same subnet as Address SMTPC failure System This alarm is generated when ever the SMTP Client module fails to send a mail due to various reasons Database Backup Restore System This alarm is generate when a Database table is Aisin restored
70. gistered to DVX2 200 299 should be able to call any other extension registered to DVX2 or DVX1 100 199 by dialing the extension number i e 201 should be able to call 111 by dialing 111 5 Any extension registered to DVX2 200 299 should be able to call any phone number on the PSTN network through the PSTN gateway by prefixing 3 to the phone number i e 201 should be able to call 140 by dialing 3140 6 Any extension registered to DVX2 200 299 should be able to call any extension or account through the INET gateway by prefixing 4 to the phone number i e 201 should be able to call XXX by calling 4XXX D Link Confidential 40 DVX 3500 User Manual 7 Any phone number on the PSTN network that has access to the PSTN gateway should be able to call any extension on DVX1 or DVX2 by dialing the extension number through the auto attendant 8 Any account or extension that has access to the INET gateway should be able to call any extension on DVX1 or DVX2 by dialing the extension number through the auto attendant 9 No phone number on the PSTN network with access to the PSTN gateway should be able to call any extension or account on the INET gateway 10 No extension or account on the INET gateway should be able to call any phone number on the PSTN network through the PSTN gateway The steps for configuring two DVXs to support this scenario are given below Please refer to Configuring Gateways Section 4 4 and Configuring Rout
71. gistration Timeout Tes Success 2211 2211 120 In Secands Ranger amp ta 4 Route Parameters Enabled Route Group Tes LocalRoute croup Direct Inveard Dialing Enabled D Link Confidential 55 DVX 3500 User Manual Gateway from DVX2 to DVX3 Add the DVX gateway as shown below and assign it to the LocalRouteGroup Gateway ID DU STACK Gateway Parameters Gateviay Domain 561 95 197 113 Port Max Calls Supported Session Refresh Required no Support Tes Outbound Proxy Parameters Enabled Registration Parameters Registration Required SIP User ID User Name AGE Route Parameters Enabled Wes Route Group Direct Inward Dialing Enabled Gateway from DVX2 to DVX4 Add the DVX gateway as shown below and assign it to the LocalRouteGroup Gateway Configuration Gateway ID Dux Oe STACK Gateway Type INET Domain Name 61 95 197 114 Port S064 Max Calls Supported Unlimited Session Refresh Required Support Yes Enabled Registration Required Yes Registration Status Success SIP User ID cepe Liser Name eue Registration Timeout 120 In Seconds Range 60 te 2509003 Enabled Yes Route Group LacalRouteGroup Direct Invrard Dialing Enabled D Link Confidential 56 e Add Routes Go to Call Server gt Routes e Click icon
72. gs to sort the voice mails D Link Confidential 29 DVX 3500 User Manual 7 4 Using the voice mail server 7 4 1 Leaving a voice message for another user l 2 Dial the user s extension If the user does not answer his phone and has enabled voicemail feature you will be transferred to his mailbox Speak into your phone to record your message press any key on the phone when you are finished The message will be replayed for you Press 0 to save the message l to discard the message and end the call or 2 to re record the message If you pressed 2 you will have to repeat the steps starting at Step 3 If you pressed O you will be asked to set a priority for the message Press 1 to set the priority as Normal or 2 to set the priority to Urgent 7 4 2 Accessing your voice mailbox 1 2 Dial the Voice Mail number from your phone Default number is 350 If you want to check the mail box of the extension you are currently dialing from enter your PIN Feature password followed by using the phone keypad If you want to check the mailbox of another extension press you will be prompted to enter the extension number followed by the PIN number After the PIN number and extension is validated Press 1 to retrieve message from your mailbox or press 2 to customize your mailbox Note You can dial to end the call or dial 0 to go to previous menu f
73. he conference In the case of a selected user conference only the selected list of users can dial in and listen to the recording If this list is altered at any time the new configured list will come into effect immediately In the case of an All User conference the recording is available to all users 9 Licensing DVX 3500 comes preloaded with a license of maximum of five users and a set of basic features as default A set of advanced features and more number of users can be added to the system The basic set of features are e Caller ID e Call waiting e Call History e Call Hold e Call Transfer D Link Confidential 33 DVX 3500 User Manual Cross Connect to other DVX 3500 The following advanced features are available through licensing Auto Attendant Customizable greetings Interactive Voice Response IVR Follow Me Call Forwarding Forward all calls Forward calls when busy Forward calls when no answer Do Not Disturb forward all calls to voicemail Voicemail Voicemail notification via email Conference server Call Park Retrieve The license for the advanced features additional users can be purchased Please contact D Link customer support for more information After purchasing the license the license code can by applied to DVX 3500 either by copy pasting the license code or by uploading the file containing the license code Administrator can view all the successfully applied license codes along with its
74. he current participant list which can be used for editing the participant list 8 3 3 Starting and stopping conference recording Conference recording can be started or stopped manually during a conference by accessing the conference view page and clicking on the start or stop icon 8 4 Viewing conference reports Conference reports can be viewed by accessing the link Conference Conference List Click the L icon Then click on the Click the icon next to the report you want to view The report of the conference will be displayed This will show the last log on and log off time of each user and also other conference details such as the Topic description start and end time of the conference Please note that if a user has been manually removed from a conference his details will not appear on the report When a conference is deleted the report is also deleted with it 8 5 Listening to a conference recording Participants of a conference can listen to the recording of the conference when the conference is over To listen to the recording of the conference simply dial the conference number when the conference is completed This recording will be available as soon as the conference is completed or stopped and will remain available till the next conference starts in the case of a recurring conference or till the conference is deleted Access to the conference recording is restricted based on the access settings of t
75. he session fail to respond to the session refresh request the call will be torn down Any activity on the session will reset the timer for the session refresh request so that the refresh request don t add to network congestion in case there is heavy traffic 45 Configuring Routes The Route configuration information can be obtained by clicking Call Server gt Routes To add a New RouteGroup configuration click on Add New Atleast one route should be created and added while creating a RouteGroup The Route View Column helps in viewing all the Routes belonging to a RouteGroup New Routes can be Added Deleted Edited from here Routes can be moved from one RouteGroup to another by editing a Route All Routes except the highest priority D Link Confidential 21 DVX 3500 User Manual Route can be deleted from a RouteGroup Deletion of a RouteGroup is possible only if it is not being used by any user The following are the route configuration options RouteGroupName Specify a new unique RouteGroup Name Max 20 Char Duration Parameters Specify the time for which this Route is valid All time parameters are mandatory Route Name Specify a new unique Route Name Max 20 Char DestinationType Type of the Route Destination It can be LOCAL PSTN INET Destination Id Indicates the Gateway Id corresponding to this route For LOCAL destination type Gateway Id need not be specified hence disabled Priority Indicates priority of this route
76. hem will match a single route from other DVXs to DVX4 e Enable Roaming For users who will be registering from different networks In this scenario 403 and 404 enable roaming as shown below D Link Confidential 64 gt Call Server gt Users DVX 3500 User Manual Edit User User Name 1403 User Extension Email IB Route Group Name User Group ID Roaming User Ive LocalRoutedaraup SIP Authentication Authentication Required Password Retype Password Registration calls Login Setup Login Type Admin Login Password Password Retype Password Set New Reset to User Extension Add gateways The SIP user ID Username and Password used in the Registration parameters can be chosen arbitrarily The only restriction is that they should be the same on both DVXs that are being stacked Gateway from DVX4 to DVX1 Add the DVX gateway as shown below and assign LocalRouteGroup it to the Gateway Configuration Gatevray ID DI DE STACK Gateway Parameters Gateway Type Domain Name Port Max Calls Supported Session Refresh Required MAT Support INET 61 95 197 114 SOE Liriimirted Tes Outbound Proxy Parameters Enabled No Registratinn Parameters Registration Required SIP User ID User Name 1144 1144 Route Parameters Enabled Route Group Yes LocalRouteGroup Direct Inw
77. ill match a single route from other DVXs to DVX3 Enable Roaming For users who will be registering from different networks In this scenario 303 and 304 enable roaming as shown below D Link Confidential 59 DVX 3500 User Manual Call Server gt Users Edit User User Name 1304 User Extension Email ID Route Group Name LocalRouteGraup User Group ID Roaming User Authentication Authentication Required Password Retype Password Login Setup Login Type Admin Registration Cals Login Password SetNew Reset to User Extension Password Retype Password Add gateways The SIP user ID Username and Password used in the Registration parameters can be chosen arbitrarily The only restriction is that they should be the same on both DVXs that are being stacked e Gateway from DVX3 to DVX1 Add the DVX gateway as shown below and assign it to the LocalRouteGroup Gateway Configuration Gateway ID STACK Gateway Type IMET Domain Name 61 95 197 114 Port S063 hax Calls Supported lJnlimted Session Refresh Required Support Wes Outbound Proxy Parameters Enabled No Registration Parameters Registration Required SIP User ID 1134 User 1133 Route Parameters Enabled Tes Route Group LacalRautecroup Direct Inward Dialing Enabled D Link Confidential 60 DVX 3
78. in its RouteGroup The value can be in the range of 1 to 25 If the new route is added with an existing priority the priority of the old Route will be incremented to next value Min Digits Indicates the minimum dial digits for this route Max Digits Indicates the maximum dial digits for this route No of Mask Digits Indicates the number of Dial Digits to be masked Dialed Digits Dialed strings to be matched to select this route entry A dialed string of matches any string of 0 or more elements Prefix Prefix to be added to the number after masking 4 6 Configuring Groups The Group configuration information can be viewed by clicking Call Server gt Groups Groups can be of two types e UserGroup e Hunt Group The user group is specifically used for determining user privileges during Call Pickup A particular user can pick up calls for him on another extension only if that extension belongs to the same user group as him A new Group can be added by clicking Add New A unique Id needs to be given to each Group Group Type distinguishes between a user group and a hunt group The mode field is relevant only to a hunt group A hunt group can be configured in on of four modes First Only Sequential Parallel Distributed Members in a user group are added when the user is actually added to the call server Hunt Group members can be added edited deleted by clicking the edit button in the View members page A group can be deleted only if it
79. ing every IP in the network namely every machine replies Traditionally this was used to see which devices were up or down on a network More recently it s used to attack other users across the Internet Since one ping ICMP echo request generates many echo replies attackers simply pretend the ping is coming from the victim s computer For every fake Spoofed ping they send the victim is flooded with many replies The directed broadcast is blocked by default 22 2 2 5 Limited Broadcast The limited broadcast is blocked 22 2 2 6 Port Scanning For disallowing an intruder from obtaining information on the ports opened on the system Port scanning is blocked and is implemented by using ScanD chain 22 2 2 Broadcast Echo Protection The system is protected against broadcast echo requests since an attacker may try to create a denial of service attack on subnets by sending many broadcast echo requests to which all systems will respond This also provides information on systems that are available on the network The system blocks ICMP Echo broadcast requests 22 2 2 8 Source routed packets Source routed packets are blocked on all the available interfaces D Link Confidential 74 DVX 3500 User Manual 22 2 2 9 TCP SYN cookie protection A SYN Attack is a denial of service DoS attack that consumes all the resources on your machine forcing you to reboot Denial of service attacks attacks which incapacitate a server due
80. ion To change the configuration click on Edit The following configuration options can be changed SI P Configuration Domain Port Default Specifies the SIP domain that this server manages This will be used in all the SIP addresses on this server Specifies the UDP port number on which call server would listen for SIP messages Some ports are internally used by the call server auto attendant and media server and are reserved If the port specified here conflicts with one of the reserved ports an error message will be displayed Specifies the default authentication Authentication scheme that will be used to authenticate SIP user Note that the authentication scheme is configurable per user during user configuration Minimum Expiry Specifies the minimum expiry time the Time server would accept for SIP registrations Registration requests with smaller expiry time will be rejected with a 423 Interval too brief The minimum expiry time has to be between 30 and 3600 secs Maximum Expiry Specifies the maximum expiry time the Time server will accept for SIP registrations Registration requests with larger expiry time than this will be responded to with a 200 OK response with the Expires header set to the Maximum D Link Confidential 16 STUN configuration NAT Configuration Other Configuration STUN Server Domain name STUN Server port NAT support type Virtual Server IP Virtua
81. ixed IP address To configure a static IP for DVX 3500 click on the system configuration link Now under IP configuration select static and enter a static IP subnet mask and gateway Click Apply Please note that on some browsers redirection to the new IP is not possible In this case simply access the new static IP that you have now configured for the board from the web Note If you configure the IPPBX for DHCP and you do not have a DHCP server that has a DHCP clients list you may not be able to find the IP address of the device It is recommended to use a static IP address on the IPPBX so you will always know the address of the unit 3 1 3 Configuring the DNS server address DVX 3500 has a Domain Name Service DNS client built in that will resolve hostnames accessing the DNS server that is configured To set the DNS server that is relevant to your network access the system configuration page modify the primary and secondary DNS servers and click apply 3 1 4 Setting the system time DVX 3500 can either be configured to get its time through manual configuration or through Network Time Protocol NTP It ships with a factory default setting of D Link Confidential 8 DVX 3500 User Manual 151 of January 2005 10 10 a m A large fraction of the call server data is dependent on the system time This data includes registrations feature time settings and call detail records CDR amongst others Changing the time configuration has
82. l Server port Static NAT IP Session Refresh Timeout Default No Answer Timeout DVX 3500 User Manual expiry time The Maximum expiry time has to be between 3600 and 86400 secs The domain name or IP address of the STUN server that should be used for STUN resolution The port on which the STUN server accepts STUN requests STUN STUN requests will be sent to the server configured above and the publicly routable IP address obtained dynamically The Virtual Server IP address and port specified below will be used to form SIP messages This should be used when a port on the router or firewall is forwarded back to the DVX The public IP specified will be used in all messages and one to one mapping of the public IP to the local IP of the device will be assumed This should be used when there is only one device behind the NAT device and one to one mapping is specified between the public IP of the NAT device and the local IP address of the DVX IP of the Public Interface of the Router or firewall from which port forwarding is done to the local IP of DVX The port number which is forwarded to DVX The Public IP of the device on which static one to one NAT is configured The interval at which a gateway call will be refreshed if there is no other signaling activity Any SIP activity on this call leg will reset this timer This can be specified anywhere between 60 and 600 secs Virtual server Static NAT Th
83. ll the extensions are 2 this is done so that all of them will match a single route from other DVXs to DVX2 e Enable Roaming For users who will be registering from different networks In this scenario 203 and 204 enable roaming as shown below D Link Confidential 54 gt Gall Server gt Wsers DVX 3500 User Manual Edit User User Name 204 User Extensian Email ID Route Group Name User Group ID Roaming User Ivi LacalRautearoup oup SIP Authentication Authentication Required Password Retype Password Registration l calls Login Setup Login Type Login Password Password Retype Password Admin Get New Reset t User Extension e Add gateways The SIP user ID Username and Password used in the Registration parameters can be chosen arbitrarily The only restriction is that they should be the same on both DVXs that are being stacked Gateway from DVX2 to DVX1 Add the DVX gateway as shown below and assign LocalRouteGroup Gateway Configuration it to the Geatevray ID D vx DVI STACK Gateway Parameters Gateway Type Domain Name Port Max Calls Supported Session Refresh Required Support INET 10 0 0 10 3061 Linlimibed Na Outbound Proxy Parameters Enabled Registration Parameters Registration Required Registration Status SIP User ID User Name Re
84. ll Days Days of Week Thu 2 Fri Iv Sat Route Parameters Route Name _DVX2 Destination Type INET Destination ID rl Priority bo 1to 25 Min Digits war 0 to 19 Max Digits 9 7 0 to 19 19 Number of Mask Digits Dialed Digit Prefix Reset Back D Link Confidential 43 DVX 3500 User Manual Route from local user of DVX1 to PSTN gateway Add New Route Configuration Route Group Name LocalRouteGroup Duration Parameters Time From JOL To 00 00 Always A From All Date Date dd mm yyyy Sun Iv Wed al Days Days of Week Thu Iv Fri Sat Route Parameters Route Name Dvx1 PSTN Destination Type PTN e Destination ID PSTN h Priority 6 1 to 25 Min Digits i 0 to 19 Max Digits a 0 to 19 Number of Mask Digits 0 to 19 Dialed Digit Prefix 2 Apply Reset e Route from local user of DVX1 to INET gateway Add New Route Configuration Route Group Name LocalRouteGroup Duration Parameters Time From To 1 v Always From E All Date Date dd mm yyyy To Sun Tue Wed all Days Days of Week Thu Fri Sat Route Parameters Route Name Dvxi _INET Destination Type INET Y Destination ID
85. lowed 22 2 2 13 ICMP Source Quench Messages An ICMP source quench is generated by a gateway or the destination host and tells the sending end to ease up because it cannot keep up with the speed at which it s receiving the data This service is allowed 22 2 2 14 ICMP Parameter Problem Messages The ICMP Parameter Problem message is sent to the source host for any problem not specifically covered by another ICMP message Receipt of a Parameter Problem message generally indicates some local or remote implementation error These messages are allowed 22 2 2 15ICMP Destination Unreachable Service Unavailable Messages The Destination Unreachable message is an ICMP message which is generated by the router to inform the client that the destination host is unreachable unless the datagram has a multicast address Reasons for this message may include the physical connection to the host does not exist distance is infinite the indicated protocol or port is not active or the data must be fragmented but the don t fragment flag is on This message is allowed D Link Confidential 75 DVX 3500 User Manual 22 2 2 16 ICMP Time Exceeded Messages The ICMP time exceeded message is generated when the gateway processing the datagram or packet depending on how you look at it finds the Time To Live field this field is in the IP header of all packets is equal to zero and therefore must be discarded The same gateway may also notify the source hos
86. mailbox even though have enabled the feature There are two reasons why this could happen 1 If the email id configured for the user is incorrect the mail will be sent to the next hop and will appear to have been successfully sent as far as the voicemail server is concerned this mail could fail on a subsequent hop and might not be delivered 2 the Administrative user s mail id is not valid on the domain it is sent from then the mail could be detected as Spam and delivered to your Spam mails folder Please make sure that the administrator has a valid mail id or add the administrator s mail id to your trusted list 25 Can use public SMTP servers configuring voicemail notifications DVX 3500 can be configured to use public domain SMTP servers which do not require authentication Please note that SMTP client on DVX 3500 does not support authentication 26 When upload a voice prompt with the correct format DVX says Invalid file Please check the file size the maximum file size for prompt upload is 500 KB 27 Why does the traceroute command never work D Link Confidential 71 DVX 3500 User Manual The firewall has to be stopped for traceroute to work correctly See stopFirewall command for more information 28 Can dial into DVX 3500 through a gateway and call an external not registered to DVX 3500 number Calls that come in through gateways can only call extensions that are directly registered to DVX 350
87. mns by Excel 20 what scenarios are the configured DNS servers queried Currently domain names resolution is used only for SIP servers So any Sip message that requires a domain name resolution will result in these servers being queried 21 Can configure features to work across offices with Remote office connectivity Features such as Call Forward Follow me and hunt groups cannot be configured across offices Remote office locations are generally connected over the public internet Security considerations warrant that call features that entail automatic transfer across locations be avoided to discourage eavesdropping and service theft 22 Why do Voicemail and Auto attendant calls fail immediately after change the respective extensions The change in Auto Attendant and voicemail extensions are updated to the running configuration after a refresh interval This refresh can take as much as 5 minutes in the worst case 23 Why don t conferences end when system parameters such as IP and time are changed Changing system parameters such as system IP time and ports are not recommended when calls or conferences are active The graceful termination of these calls and conferences are purely best effort and depend on the state of the calls restart intervals for each of the servers and existing network conditions which cannot be predicted and hence cannot be guaranteed 24 Why don t see voicemail notifications in my
88. n prompts For the names of the built in prompts please refer prompts list included in the release DVX 3500 Media Files List xls 6 4 Deleting voice prompts The right pane of the voice prompts configuration screen lists all the prompts currently available to the user Select the prompts you want to delete by clicking on the name you can select multiple prompts by holding down shift or ctrl while clicking on the prompts Now click on Delete to delete the selected prompts 65 Customizing your menus You can customize the way the IPPBX presents options to users who dial into the auto attendant select your preferred prompts which are to be played when certain common events occur and specify an auto attendant number into which users can dial in to access this menu 6 6 Configuring menus Click on main menu or holiday menu hyperlink to get to the menu configuration screen Each option to be presented as a part of the menu can be configured here The top half of the page can be used for configuring and adding the menu options and the bottom half lists the menu items that have been configured You can specify the Key that activates each option the voice prompt to be played to announce the availability of that option and the action to be performed when that key is pressed by the user Each of the parameters that can be configured for the menu options is explained below Key This is the DTMF digit that activat
89. n privileges by adding them the to conference creator list This can be done by accessing Conference Creator List Click on Edit and select the users you want to give creator privileges to Creators can edit and delete conferences created by them In addition the Administrator can delete conferences created by him or any other creator but can edit only conferences he scheduled himself The administrator by default has creator permissions but a normal user who has been given admin privilege will not be automatically given creator privileges this has to be done explicitly through the CLI or Web 8 2 Scheduling a conference Conferences can be scheduled by accessing the link Conference Conference List Click the Add New button and fill the following fields Conference Number Specify a unique Conference Number Conference Type Specify the type of conference Dial In Dial Out Time Specify the time parameters for the conference The start Duration and stop time 24hour clock Start and Stop Date and the Parameters Date Days on which to start the conference Days of week Specify the Topic for the conference should be brief this Topi T will be displayed in the conference list Description A more detailed description of the conference optional Conference Select All Users to allow any user to log on to the Parameters Allow conference provided he knows the PIN if authentication is required for the conference I
90. nd the conference server each have a separate configuration for the QoS The parameters that can be configured are explained below Can be one of Routine Priority Immediate Flash Flash override or CRI TIC ECP in increasing order of priority with CRITIC ECP being the highest Inter network control and Network control are currently unused on the network and are reserved for future use Type of Service Select one or more of Minimize delay Maximize throughput Maximize Precedence D Link Confidential 35 DVX 3500 User Manual Reliability Minimize cost Note It is strongly recommended that the default values for QoS be used unless there is a specific requirement for a different QoS 14 Factory Reset DVX 3500 configuration parameters can be set to factory default values through web or RESET switch on DVX 3500 The following section describes the functionality of the factory reset feature 14 1 Factory Reset procedure 14 1 1 Factory Reset through web Click in the link Factory Reset in the menu Click on the Apply button and select yes The factory reset will start now 14 1 2 Factory Reset using RESET switch Press and release the RESET button on the panel of the board Please take care not to keep the button pressed for more than 2 seconds 14 2 Factory Reset Functionality Factory Reset has to be enabled with caution This is because several settings configuration options that have
91. nts Installation of a new enterprise IP communications network Expansion of an existing enterprise communications network Cost effective branch office communications DVX 3500 has the following built in components Call Server A SIP based proxy server that is responsible for call establishment call control and call account management In addition to the regular call processing it offers a host of voice call features Auto Attendant The auto attendant is a complete automated attendant with customizable messages and configurable menu that helps the user to get to the required extension within the system Voice Mail Server DVX 3500 has a built in voice mail server Voice mail server is responsible for managing voice mail boxes of individual users License Server DVX 3500 comes with a license of maximum of 5 users and a set of basic features as default A set of advanced features and more number of users can be added to the system License Server manages licensing of users advanced features Provisioning Server Provisioning server is responsible for provisioning end points that support D Link s provisioning scheme Firewall A custom made firewall this monitors and controls the packets going in and out of the DVX 3500 CLI The Command Line Interface CLI is accessible through the console port of DVX 3500 The CLI allows the administrator to view and modify system configuration parameters The complete set
92. of commands are described in detail in section Configuring the system through the Command Line Interface Web Server DVX 3500 has a built in web server that helps administrators and users to access the system using a standard web browser 1 1 About This Manual This document provides information related to the installation and configuration of DVX 3500 along with a description of all its features The tasks described in this document are intended for service providers and network administrators who guide the deployment of VoIP services D Link Confidential 6 DVX 3500 User Manual Note Copyright to this manual is owned by D Link This document shall not be reproduced distributed or copied without the permission from D Link Please contact Product Support obusupport dlink co in for suggestions regarding modifications to this document 1 2 Conventions This document uses the following notational conventions bold face This convention is used to give strong emphasis 0x0 Prefix to denote hexadecimal number ObO Prefix to denote binary number 1 3 Abbreviations DVX D Link Voice Exchange SIP Session Initiation Protocol CLI Command Line Interface IVR Interactive Voice Response DHCP Dynamic Host Configuration Protocol DNS Domain Name Service NTP Network Time Protocol CDR Call Detail Record PSTN Public Switched Telephone Network 2 Getting started To Set IP address through WEB open the
93. on for LocalRouteGroup and add the following routes Route from local user of DVX1 to local user of DVX2 Add New Route Canfiquration Route Group Name LocalRouteGroup Duration Parameters Time From 0 To 00 Always Date cad From All Date mm yyyy E To Iv s wed All Days Days of Week wa di iR ne Thu Fri Sat Route Parameters Route Name Destination Type gt Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix R_DVX2 STACK 54 DVX2 STACK 1to25 0 19 0401483 0019 D Link Confidential 52 DVX 3500 User Manual Route from local user of DVX1 to local user of DVX3 Route Group Name LocaRoutegroup Time From 00 To 100 100 v always From All Date Date dd mm yyyy cif To sds Days of Week pon M Tue 2 Wed IV all Days Thu Fri Sat Route Parameters Route Name Dvx1 DVX3 STACK Destination Type NET xj Destination ID Dvx1_Dvx3_STACK Priority 110 25 Min Digits RN Oto 19 Max Digits Oto 19 Number of Mask Digits 7 19 Dialed Digit Prefix Route from local user of DVX1 to local user of DVX4 Add New Route Configuration Route Gro
94. rom any of the menus 7 4 3 Retrieving voice messages from your voice mailbox When you enter your mailbox the number of messages currently in the mailbox will intimated You can Dial 1 to listen to current message 2 to listen to next message 3 to move to previous message 4 to delete the current message 5 to forward current message 6 to listen to the message information or to back the user 7 4 3 1 Forwarding a voice message If you dialed 5 in voice mailbox you will be played the forwarding menu Dial 1 if you want to send a forwarding note with the forwarded message Dial 2 if you want to forward without a forwarding note If you dialed 1 you will be asked to record the forwarding note Speak into the phone to record the message press any key when you are done You will be asked to save or discard the forwarding note dial 0 to save the note or 1 to discard it After you complete steps 3 and 4 or if you dialed 2 in Step 2 you will be asked to enter the forwarding extension Dial the extension you want to forward the message to D Link Confidential 30 DVX 3500 User Manual 6 You will be played a confirmation message indicating the status of the forward 7 You can choose to forward the same message to another extension or you can dial 0 to go back to your mailbox Note if you forward a message to the same extension more than once only one copy of the message
95. s Open Windows amp NFS ports Support for enabling Telnet SSH FTP HTTP HTTPS Servers Support for enabling NTP Client Refusing packets from machine claiming to have external IP address Refusing packets from machine having private class A B C addresses Refusing packets having source IP address as loop back address Refusing malformed broadcast packets Refusing packets having source IP address as multicast IP Addresses D Link Confidential 73 DVX 3500 User Manual e Refusing packets having class E addresses 22 2 2 Firewall Feature Description The following section discusses firewall features that the DVX 3500 offers 22 2 2 1 Malicious DHCP Server DHCP Server Spoofing Attack This attack can happen only when DHCP Client is enabled DHCP Client can be enabled or disabled selectively Before learning the DHCP Server s IP Address all the DHCP offers are accepted by the DHCP Client Once the DHCP Client learns the DHCP Server s IP Address firewall updates the rules with DHCP Server s IP Address to allow DHCP traffic from the specific DHCP Server 22 2 2 2 SIP Packets SIP packets reception transmission can be allowed or disallowed selectively 22 2 2 3 RTP RTCP Packets RTP RTCP packets reception transmission can be allowed or blocked 22 2 2 4 Directed Broadcast A traditional IP network has two special members the subnet and network addresses In many configurations pinging either IP gives the same result as ping
96. se the SIP User extension Username and Password configured below will be used for the registration i e Incoming registrations from the gateway will be authenticated against these values or Outgoing register requests will be constructed with these values SI P User extension SIP User extension associated with this gateway User Name SIP display name for the gateway user Password Specifies the password associated with this gateway This will be used for authentication Direct nward Dialing If enabled all calls landing on the DVX from this gateway will automatically be transferred to the extension specified If this is not enabled all calls will land on the autoattendant Note The SIP User extension Username and Password configured here should be configured on the gateway for the registrations to work Please refer to the User manual of the Gateway for a description on how to do this Note The maximum number of media sessions possible across NATSs is 10 This includes the roaming users and the NAT ed gateways in active calls 4 4 1 Detecting inactive sessions Gateway sessions can be refreshed to verify whether they are still active Selecting Session refresh required will enable this feature for a gateway All calls through that gateway will then be refreshed by sending SIP requests at regular intervals This interval can be configured from the callserver configuration page If the gateway or the user agents involved in t
97. t via the time exceeded message 22 2 2 17 ICMP Ping echo request and echo reply messages are allowed by default 22 2 2 18 Connections to SOCKS X Windows Open Windows amp NFS ports The ports to SOCKS X Windows Open Windows and NFS are blocked by default SO as to protect the system from protocol and system administration problems 22 2 2 19 Telnet SSH FTP HTTP HTTPS TFTP Server Client The settings related to either of Telnet SSH FTP HTTP HTTPS TFTP server client can be altered as required 22 2 2 20 NTP Client The setting for allowing the packets related to NTP Client can be modified as required Currently these packets are allowed 22 2 2 21 Packets having source address as target system s external IP address For natural reasons such packets are blocked 22 2 2 22 Packets from machine having private class A B C addresses Packets from either of the private class A class B or class C address received on the external interface are blocked Since these address can only be assigned to LANs 22 2 2 23 Packets having source IP address as loop back address Packets claiming to have loop back address as the source IP address are blocked 22 2 2 24 Malformed broadcast packets Malformed broadcast packets are blocked The packets having 0 0 0 0 as the destination address and or 255 255 255 255 as the source address are dropped 22 2 2 25 Packets having source IP address as multicast IP Addresses
98. terval as 10 00 to 16 00 date as 1 08 04 to 31 12 04 and day of week as Tuesday Thursday Saturday and Sunday and the forwarded number as his home number With this setup depending on the time and day of week all his calls will be allowed to Follow him The location of the user will be completely transparent to the caller D Link Confidential 24 DVX 3500 User Manual 5 3 7 Receive voicemail by email If this feature is enabled the voicemail messages will be forwarded as a wave file attachment in the voicemail notification mail sent to the users email id Please note that the users email id should be provided in the user configuration for this feature to work 5 3 8 Hunt Group This feature allows multiple users to be contacted by dialing into one configured hunt group number Any call to the hunt group number will be forwarded to all the users configured in that number based on the mode of hunt group Hunt Group can have three modes FIRST ONLY SEQUENTIAL PARALLEL and DISTRIBUTED e FIRST ONLY Only the first extension will be tried for each call i e if extensions 111 222 and 333 are members of a FIRST ONLY hunt group in that order then calls made to that hunt group will always land on the extension 111 e SEQUENTIAL The extensions in the hunt group are tried one by one sequentially starting from the first extension i e if extensions 111 222 and 333 are members of a SEQUENTIAL hunt group in that order and calls ma
99. terval is configured as 20 secs when there is no response from the user for 20 secs the call will get forwarded 5 3 5 Do Not Disturb Forward To Voicemail This feature can be configured when the user doesn t want to be disturbed All the calls would be forwarded to voicemail 5 3 6 Follow Me Call Forwarding This feature allows a user to configure DVX 3500 to forward calls to different numbers based on time This feature is very useful when a user knows where he will be during a particular interval of time on some day and all calls to him will be forwarded to a number he has configured for that time interval The advantage of this is that the whole process is transparent to the calling user So irrespective of where the called user is he will be able to receive his calls normally A typical scenario is described below User 4000 is in the office on Mondays Wednesdays and Fridays between 10 00 a m and 4 00 p m He can directly be contacted at his official number say sip 4000 dlink co in at this time He works from home on all other days within that time and all his calls should be directed to his home number sip home dlink co in His setup will be as follows e n the follow me time setup add a time configuration with the time interval as 10 00 to 16 00 date as 1 08 04 to 31 12 04 and day of week as Monday Wednesday and Friday and forwarded number as his office number e another time configuration with the time in
100. tial 18 Follow me call forwarding DVX 3500 User Manual Same as Call forward but the options for forwarding incoming calls can be controlled more minutely based on the time date and day of week This is described in more detail in the Section 4 2 2 1 Call forward Forward all incoming calls to the specified number Always Blindly forward all No answer incoming calls Forward incoming calls if it is not answered within the No answer timeout On Busy Forward incoming calls if the extension is busy Change feature password Change the password used for feature activation and deactivation from a phone This password is also used for accessing the user s mailbox No answer timeout The time after which incoming calls are forwarded when Call forward on No Answer is enabled 4 2 2 1 Configuring Follow me call forwarding Follow me call forwarding can be used to control the way incoming calls are handled based on the time of the day date and or the day of week The configuration parameters can be accessed by clicking on the Setup hyperlink on the feature configuration page The call is forwarded based on a set of rules that are displayed on the top pane of the web page by default this list will be empty Each rule has the following configurable parameters Forwarded No The number to which the call will be forwarded if it matches this rule Time Select a duration within which
101. ucted among SIP based phones Three are two kinds of users Creators and participants Only the users with Creator privileges can create and delete conferences By default the IPPBX Administrator has the Creator privileges A conference can be one of two types DIAL IN conference and DIAL OUT conference In a DIAL OUT conference the server will automatically start the conference by dialing out to the participants at the scheduled start of the conference whereas in a DIAL IN conference the participants are required to dial the conference number to join the conference However participants can dial in to the conference number at any time during the conference period irrespective of the type of the conference The following are the global parameters that the conference uses these remain the same across conferences They can be accessed through Conference gt Configuration This specifies the number of times a participant will be dialed out if he she is busy This specifies the time interval in seconds after which a participant will be dialed out he she is busy Retry count Timeout D Link Confidential 3 DVX 3500 User Manual This specifies the digits the participant has to enter through his phone keypad to Mute This specifies the digits the participant has to enter through his phone keypad to unmute himself Mute Unmute 8 1 Adding users to the conference creator list Normal users can be given conference creatio
102. uld be a configured user in SIP users Contact Specifies the contact for registration Any SIP call to the user identified by User extension will be redirected to this Contact value Example sip 9001 192 168 100 101 Priority Specifies the priority value for the contact Priority value is a value between 0 0 and 1 0 with 0 0 indicating least priority and 1 0 indicating highest priority This is used to prioritize between contacts if more than one contact exists for a user extension Refer to Q Value in SIP RFC 3261 for more details Expiry Time Specifies the expiry time for the registration The registration would expire after the specified expiry time While adding a registration Expiry Time is specified in seconds whereas while displaying current registrations it shows the time and date at which the registration would expire 4 4 Configuring Gateways Gateways are used to connect DVX 3500 to external SIP based servers or the PSTN normal telephone network DVX 3500 can be connected to other SIP servers by configuring the servers as INET gateways DVX 3500 can connect to PSTN network through a PSTN gateway or a Trunk gateway This ts not to be confused with the default gateway configured during system configuration The Gateway configuration information can be viewed by clicking Call Server gt Gateways The webpage of the gateway can be accessed by clicking on the User extension field It is assumed that the web ser
103. up Duration Parameters Time Date dd mm yyyy Days of Week Always From 1 All Date Sun Mon Tue F Wed All D aus Route Parameters Route Name Destination Type Destination ID Priority Min Digits Max Digits Number of Mask Digits Dialed Digit Prefix S 44025 4 14 0te13 s i oen 4 414 t0te 13 4 D Link Confidential 58 DVX 3500 User Manual 20 2 1 3 Configuring DVX3 e Configure NAT Configure DVX3 to use a virtual server to traverse NAT as shown below Call Server Configuration SIP Configuration Domain Name 192 166 50 30 Port 5063 Default Authentication Not Required Minimum Expiry Time 100 n Seconds Range 30 to 3600 1 Maximum Expiry Time 86400 Seconds Range 3600 te 86400 STUN Server Configuration STUN Server Domain SEUR Sten Name STUN Server Port 3478 Support virtual Server Virtual Server IP 61 95 197 114 Virtual Server Port 5063 Other Configuration Session Refresh Timeout 180 In Seconds Range 60 to 1 Default NoAnswer In Seconds Ranae 10 to 504 Timeout i Configure user extensions Add user extensions 300 to 399 to DVX3 and add them to the LocalRouteGroup Please note that the first digit of all the extensions are 3 this is done so that all of them w
104. up Name LocalRouteGroup Duration Parameters Time From 00 10 0 Always From E Date Sun Wed All Days Thu Sat Date dd mm yyyy Days of Week Route Parameters Route Name Dvx1 DVX4 STACK Destination Type zl Destination ID Dvxi_Dvx4_sTACK x Priority 5 1to25 Min Digits D Oto 19 Max Digits 7 Oto 19 Number of Mask Digits Oto 19 Dialed Digit 7 Prefix D Link Confidential 53 DVX 3500 User Manual 20 2 1 2 Configuring DVX2 e Configure NAT Configure DVX2 to use a virtual server to traverse NAT as shown below Call Server Configuration SIP Configuration Domain Nama 10 0 0 20 Port 5062 Default Authentication Not Required Minimum Expiry Time 200 In Seconds Ranger 30 to 3600 1 Maximum Expiry Time S6400 qd dn Seconds Rangel 3500 to 856300 STUN Server Configuration STUN Server Domain STUN Server Port 3r stupnm xten net NAT Support Configuration MAT Suppurt Type virtual Server Virtual Server IP 51 95 197 113 Virtual Server Port 5062 Other Configuration Session Refresh Timeout 180 in Seconds Range to Default NoAnswer Timeout Seconds Range 10 te 50 e Configure user extensions Add user extensions 200 to 299 to DVX2 and add them to the LocalRouteGroup Please note that the first digit of a
105. ured with a max number of 5 users If you want to add more than 5 users a separate license has to be purchased 10 Why doesn t a feature work even after have enabled it from the web D Link Confidential 69 DVX 3500 User Manual All the features are activated according to their priority If you have a higher priority feature configured for the same user which could be overriding the currently activated feature Please refer Feature Priority Table for more details 11 Why doesn t Follow me Call forwarding work even though I ve enabled it from the phone Some features like Follow me call forwarding require additional configuration which can only be done through the web page Unless this configuration is done the feature will not work even though it is activated 12 Why do my calls go to unexpected targets The call server routes your calls using the routing information you have provided Please check if you have any routes configured which could be interfering with the correct routing of your call Please refer Configuring Routes for more information on how to configure routes 13 Why does my voicemail log on fail even though I ve dialed the correct PIN DVX 3500 tries to capture information regarding the voice mailbox you are trying to access from the extension you are calling from In certain cases where the network infrastructure does not forward such information log on might fail because of the unavaila
106. ver Command eere 15 3 2 25 Show Alarms Command 0 0 22 02 2 60000000000000000000000 15 3 2 26 Restore Certificate Command 15 3 2 27 Restart Command i 15 3 2 28 Ping 15 3 2 29 Traceroute Commandi a 15 3 2 30 StartFirewall Command 0002 2 6660000000000000000000000 16 3 2 31 StopFirewall Command uu ua a Poste O Iota ees 16 4 CONFIGURING THE CALL SERVER 16 D Link Confidential 2 4 1 GENERAL CONFIGURATION ccscccccsssccceesseeceesseeceessseccesseeceesseeccesseecesseeeeesseeeeenaes 16 4 2 USER CONA CURA TON u 17 4 2 1 Adding a new 0 00000000 18 4 2 2 Customizing features for 18 4 2 3 Modifying USEF 19 4 3 REGIE c 19 4 4 CONFIGURING GATEWAYS n 20 4 4 1 Detecting inactive sessions eee 21 4 5 CONFIGURING iie UI ZH 21 4 6 CONFIGURING v sS 22 5 USING THE FEATURE MANAGER
107. ver of the device uses the standard HTTP port port 80 To add a new gateway click on Add New The following parameters are to be configured Gateway Id A unique Gateway Id Gateway Type The type of gateway It can be INET PSTN Domain Name Specifies the domain name IP address of the Gateway This is used and the domain name IP Address when the call server has to register to the gateway Port Specifies the port number that the gateway is configured on Max Calls Supported Limits the number of simultaneous calls through this gateway if a value is entered or allows unlimited calls If the checkbox is selected Session Refresh Required Refreshes the session at regular intervals The D Link Confidential 20 DVX 3500 User Manual interval is configurable from the Call server configuration page NAT Support If enabled calls through this gateway will be made considering that the gateway is on a different network The media will be mapped through the DVX if required The NAT configuration in Call Server gt configuration should be completed before this can be enabled Outbound Proxy Enabled Check this box if the gateway is connected through an outbound proxy I P Address Address of the outbound proxy Port Port number of the outbound proxy Registration Required Check this box if DVX 3500 needs to register with the external gateway If this box is unchecked DVX expects the gateway to register to it In either ca
108. yntpserver pool ntp org 3 2 12 Set Secondary NTP Server Command Command Name set secondaryntpserver Command description set secondaryntpserver command configures the secondary NTP server address It will automatically sync the time with the NTP server if not already sync with the primary NTP server Command Format set secondaryntpserver lt domain ipaddress gt e g set secondaryntpserver 192 168 10 10 Warning Using the following commands to configure the system time will result in the time configuration mode being set to manual If you do not want this to happen please undo the change through the web page 3 2 13 Set Zone Command Command Name set zone Command description set zone command sets the system time zone Use set zone to get zone numbers Command Format set zone zone number D Link Confidential 12 3 2 14 Set Date Command 3 2 15 3 2 16 3 2 17 Command Name Command description Command Format Set Time Command Command Name Command description Command Format Set Year Command Command Name Command description Command Format Set Month Command Command Name Command description Command Format DVX 3500 User Manual e g set zone 4 to set pacific time zone set date The set date command configures the system date and time manually All the parameters have to be given in the same order as they appear in the form

DVX-3500 User Manual - D-Link

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