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Connecting Devices to Your HP Brio PC

1. On site visits resulting from defects in non HP products whether internal or external to the central processor unit are subject to standard per incident travel and labor charges On site service visits are subject to the following conditions e You must verify that the latest version of the BIOS is installed on your product You may be asked to install the latest version of the BIOS before an HP Sales and Service Center representative or HP Authorized Support Provider representative is dispatched to your site e You must provide access to the product adequate working space and facilities within a reasonable distance of the product access to and use of all information and facilities determined necessary by HP to service the product and operating supplies and consumables such as you would use during normal operation e You or a representative for you must be present at all times You must state if the product is being used in an environment which poses a potential health hazard to repair personnel HP or the servicing dealer may require that the product be maintained by customer personnel under direct HP or dealer supervision e On site service for this product is restricted or unavailable in certain locations In HP Excluded Travel Areas areas where geographical obstacles undeveloped roads or unsuitable public transportation prohibit routine travel service is provided on a negotiated basis at extra charge e Response time for
2. Windows and Windows NT are U S registered trademarks of Microsoft Corporation Hewlett Packard France Business Desktop Division 38053 Grenoble Cedex 9 France 2000 Hewlett Packard Company Important Ergonomic Information Improper and prolonged use of keyboards and input devices are among those tasks associated with repetitive strain injury RSI to soft tissues in the hands and arms If you do experience discomfort or pains while using any computing equipment discontinue use immediately and consult your physician as soon as possible Your comfort and safety are our primary concern Consequently we strongly recommend that you read HP s ergonomic information before using your PC For detailed information refer to HP s online version of Working in Comfort which is preloaded on your PC s hard disk or visit HP s Working in Comfort Web site at www hp com ergo A summary is provided in the Comfort and Safety Checklist on page 6 vi Setting Up Your HP Brio This chapter describes how to set up your HP Brio PC Unpacking the PC and Monitor eene page 2 Connecting Devices to Your HP Brio PC s page 3 Comfort and Safety Checklist esses page 6 Unpacking the PC and Monitor Unpacking the PC and Monitor Remove the HP Brio and the monitor from their boxes For a basic configuration you will find the items shown her
3. 3 Reserved OFF default 4 Reserved OFF default Change the position of switch 1 to ON to clear both CMOS and passwords If you want to clear passwords only set switch 2 to ON Note that other BIOS settings will remain unchanged Replace the main cover and reconnect the power cord Switch on the PC and wait for the message settings have been cleared to appear Shut down the PC remove the cover and power cord and set switch 1 to OFF Set switch 2 to OFF if you have been resetting passwords only Restart the PC and press F2 to enter the Setup program when prompted You now have full access to the Setup program For more information on Setup refer to page 72 75 Your PC s BIOS Your PC s BIOS The BIOS Basic Input Output System in your PC has the following roles e t tests and configures your PC s hardware components during the POST Power On Self Test e It lets you configure your PC by using the Setup program See HP Setup Program on page 72 e t provides the link between the software running on your PC and your PC s hardware The BIOS is stored in a chip on the system board A PC s BIOS is specific to that PC Updating Your PC s BIOS Many problems with your PC can be solved by updating flashing the PC s BIOS Updating flashing your BIOS is a simple procedure that involves booting your PC from a floppy disk containing the new BIOS The latest BIOS for your PC along
4. dows 2000 Restart the HP Brio The HP Brio opening screen is displayed For Wi and t For Windows 2000 en start the HP Brio in VGA mode When the s started double click on the Display icon in and t PC ha en start the ndows 98 when you hear a beep press F8 HP Brio in safe mode when prompted press F 8 your PC s Control Panel then click on the Settings butto resol e Windows NT Rest mode Use the sli ion ing control to reset the art the HP Brio and enter VGA when prom For othe ted during start up operating systems refer to your operating system s documentation How heck the video cable connections to the PC heck that there is not interference from a fluorescent light or fan Run HP e DiagTools refer to page 42 There s a Problem with the Hard Disk Have you checked that You have not received a S M A R T alert from the HP Brio Management Agent indicating that your hard disk drive is defective C The disk is not damaged in some way You have not disabled the option to boot your PC from the hard drive in the Boot menu of the Setup program C The hard disk drive has been detected C The hard disk drive is properly configured in the Setup program Advanced Troubleshooting Have you checked that All the hard drive s internal connections and both ends of the status panel are correctly connected The jumpers on the hard drive are
5. 5 Eru MP Brio BA410 Business PCs PC professionnels www hp com go briosupport Table of Contents Setting Up Your HP Brio Unpacking the PC and Monitor 2 Connecting Devices to Your HP Brio PC 3 Comfort and Safety Checklist 6 Getting Started with Your HP Brio Starting Your HP Brio 0000ee 10 Setting Up Windows 0000eeeeee 10 Waking Your HP Brio from a Sleep State 11 Stopping Your HP Brio 11 Your PO s Desktop 2 daos co es 12 HP Brio Center Your Desktop Assistant 13 Using Your Software 0e eee eeee 16 Finding Information on the Web 16 Securing Your HP Brio 05 16 If You Have a Problem What to Do First 0 cece eee 18 My HP Brio Doesn t Start Properly 19 My HP Brio Isn t Working Properly 21 What Kind of Problem Is It 22 HP Brio Guide 5970 010 EM Hardware Problems LLL 23 Software Problems Lssuuuuue 31 My HP Brio Has an Audio Sound Problem 33 My HP Brio Detects an Error at Startup 35 Frequently Asked Questions 41 Need More Help ccc eee eeees 41 HP Hardware Diagnostics e DiagTools 42 HP Brio Assist CD ROM 43 Support and Information Services 45 Upgrading and
6. HP Brio Center Using Your HP Brio PC for information on using your mouse keyboard DVD drive CD RW or modem C still haven t solved my problem gt gt Yes and need to do some e Refer to your online HP Brio Center Fix troubleshooting a Problem for information on Does it seem to be a basic troubleshooting your PC your DVD drive problem with Windows or with CD RW or modem your modem DVD or CD RW E No drive e For more detailed help refer to the troubleshooting sections starting on page 19 L Still Need Help gt e Collect information on your PC see page 45 then contact your authorized support provider For Customer Care Center numbers refer to page 98 e For a wide range of information and support refer to the HP Brio Web at www hp com go briosupport e For information on your warranty go to Regulatory Warranty and Support starting on page 79 My HP Brio Doesn t Start Properly My HP Brio Doesn t Start Properly The HP Brio Doesn t Power On Have you checked that C The HP Brio s power cord is correctly onnected ce urned the PC on he HP Brio s power outlet is working U E E C The HP Brio s power on LED lights when you press the On Off switch Advanced Troubleshooting Have you checked that C The problem is not being caused by an internal device The power supply is working properly You did not hear a series of beeps when you c c he HP Br
7. Integrated Audio Interface is disabled in the Advanced menu 33 My HP Brio Has an Audio Sound Problem There Is a Humming Noise Have you checked that C The power grounding of your audio components is adequate The PC Hangs While Recording Have you checked that C You are not filling up your hard disk with uncompressed digital audio For example one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10 5 How Plug all devices into adjacent power outlets outlets within 5 cm 2 inches of each other or use line filters How Before recording check that there is enough free space on your hard disk ata compression can reduce the space required The A law and m law hardware compression used by the audio interface enables the sampling of sound at a resolution of 16 bits but it generates the same quantity of data as an 8 bit sample No Output From 8 or 16 Bit Digitized Sounds Have you checked that C You do not have an interrupt conflict or that you have not selected the wrong DMA channel Audio Input From Microphone Too Low Have you checked that C The microphone specifications meet the requirements of the 16 bit sound components The microphone should be a 600 ohm electret type 34 How Use your operating system s audio control software to change the audio interface s DMA channel or IRQ setting How Check the documentation that came with you
8. ROM Note Restoring the original factory configuration or downgrading will completely erase the main hard drive partition It is highly recommended to a back up all your data before proceeding b remove all devices you have added c update your PC s BIOS refer to page 76 and d have driver software to hand for any add on hardware The whole process normally takes about half an hour If you intend to replace your Windows 2000 operating system with Windows NT 4 0 you should check that you will still be able to use your system as intended For example Windows NT 4 0 does not support Power Management or USB If you need to use a USB device then you should not perform this operation 1 Insert the HP Brio Assist CD ROM System Recovery in your CD ROM drive and restart your PC 2 From the main menu select the operating system you want to install 3 Follow the onscreen instructions When the copy operation is complete a message will appear Remove the CD ROM and restart the PC 4 Reinstall drivers for any devices that were not part of your PC s original configuration All data files and software applications that were not part of your PC s original configuration PC must also be restored Manually Reinstalling Drivers 1 Insert the HP Brio Assist CD ROM Drivers amp Utilities in the CD ROM drive while your operating system is running 2 Using Windows Explorer select the driver s you need to reinstall 3 Follow the in
9. Replacing HP Brio Hardware Important Before You Start 48 Inside the Computer 0 000 eee eee 48 Accessing Internal Components 49 Replacing the System Board 55 Cables and Connectors in Your PC 57 Replacing a Processor sess 58 Replacing the Floppy Drive 59 Replacing the Hard Drive 60 Installing an Expansion Bay Drive 62 Installing a Memory Module 65 Installing an Expansion Card 66 Replacing the Power Supply Unit 67 Replacing the Battery llle 69 Technical Information HP Setup Program 2 cece eeee 72 Clearing Your PC s CMOS BIOS Settings 74 Your PC s BIOS oo ch Sha E Usus oe ets 76 Technical Characteristics 71 Regulatory Warranty and Support Regulatory Information Lll 80 Recycling your PC cece eee eeee 85 HP Hardware Warranty 05 86 HP Software Limited Warranty 94 HP Software License Agreement 95 International Warranty suus 97 HP Year 2000 Warranty 055 97 HP Customer Care Center Phone Numbers 98 Other Services 2 0000ce ee eens 99 Part Number 5970 5010 EN Paper not bleached with chlorine Printed 05 00 in Important Safety Information For your safety never remove the P
10. TO THE EXTENTLAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU THE LAWS OF YOUR COUNTRY MAY PROVIDE FOR DIFFERENT WARRANTY RIGHTS IF SO YOUR HP AUTHORIZED SUPPORT PROVIDER OR HP SALES AND SERVICE OFFICE CAN PROVIDE YOU WITH DETAILS Warranty Repair or Replacement HP Hardware For the specific warranty period described on the back cover of this guide HP warrants that your HP Hardware Accessory or Supply will be free from defects in materials and workmanship Except as indicated above however HP does not warrant that any HP Hardware Accessory or Supply will operate uninterrupted or error free If during the product warranty period HP is unable within a reasonable time to repair your product to a condition as warranted you will be entitled to a refund in the amount of the product purchase price upon prompt return of the product to your HP Authorized Support Provider or other HP designate Unless otherwise stated or agreed upon in writing with HP all hardware components must be returned for refund with the entire central processor unit The central processor unit CPU keyboard mouse and Hewlett Packard accessories inside the system unit at the time of delivery such as video adapters mass storage devices and interface controllers are covered by this warranty HP products external to the system unit such as external stor
11. Utility Partitio Dow C You are using the latest BIOS for your PC instal The hard disk DVD or CD ROM drive is gt Run e DiagToo load the latest BIOS and instructions for its ation from HP s Web at www hp com go briosupport Advanced Troubleshooting Have you checked that How C The drive cables are correctly connected gt 1 2 3 4 The drive cable is working gt 1 2 3 4 The drive itself has not failed 1 Es ES y 3 4 Check the 60 works Disconnec Remove t Replace th cable from a WOIKS Disconnec Remove t chapter 4 WOIKS drive s pow Close the PC then swi the power e PC s mai e drive cabl the power e PC s mai Replace the drive by a rom the same model of PC if possible Refer to Close the PC then swi the same model of P Close the PC then swi Disconnect the power cord Remove the PC s mai cover re er and dat ch it on a cord cover re e by a kno ch it on a cord cover re known wi er to page 49 a cables are correctly connected refer to page 57 and page d check it er to page 49 wn working C if possible d check it er to page 49 orking drive ch it on a d check it Refer to the section starting on page 23 for more information on troubleshooting drives There is also more DVD troubleshooting information in the online HP Brio Center under Fix a Problem If the problem persist
12. amp Utilities 1 CD HP Brio Assist CD ROM System Recovery Use this CD ROM to e perform a full system recovery replace Windows 2000 with Windows NT 4 0 feature available in some countries only HP Brio Assist CD ROM Drivers amp Utilities Use this CD ROM to e reinstall individual device drivers or utilities e run e DiagTools hardware diagnostics Using the HP Brio Assist CD ROMs Note To use the HP Brio Assist CD ROMs you must either boot the PC from the CD ROM browse the CD ROM while the PC is running If the PC does not boot from the HP Brio Assist CD ROM System Recovery you must change the order of devices from which your PC tries to start up To do so restart your PC and press F2 when prompted to enter the HP Setup program Change the Boot Device Priority in the Setup program Boot menu so that ATAPI CD ROM Drive appears before Hard Drive refer to Support and Information Services on page 45 Performing a Full System Recovery or Alternative OS Installation You can use the HP Brio Assist CD ROM System Recovery to recover the PC s factory supplied configuration by restoring the operating system OS drivers and HP supplied applications This will return the PC s software configuration to a state similar to when the PC was originally shipped In some countries on Windows 2000 models you can also replace the preloaded Windows 2000 operating system with Windows NT 4 0 43 HP Brio Assist CD
13. amp us n Power On Status Light Hard Drive Activity Light Setting Up Windows Do not switch off the PC while the software is being initialized as this could cause unexpected results 1 Turn on the monitor first and then the PC see Starting Your HP Brio above The light on the front panel comes on 2 The software initialization routine starts During this time you will be asked to carry out various tasks such as selecting the regional settings to be used on your PC 3 After the initialization routine has finished click on OK and the HP Brio will restart Waking Your HP Brio from a Sleep State Waking Your HP Brio from a Sleep State After a period of inactivity your HP Brio can go into one of a series of sleep states These are indicated by blinking of the power on status light on the HP Brio s front panel To wake the PC try hitting a key on your keyboard or if this does not work press the On Off button The PC can only be woken in this way when it is in the deepest sleep state Stopping Your HP Brio Note To stop the PC exit all applications and then use your operating system s Shut Down command in the Start menu for Windows 98 Windows 2000 and Windows NT 4 0 If you want to force your PC to shut down for example if your operating system does not respond press and hold the power button for approximately 5 seconds Your PC s Desktop Your PC s Desktop My Computer Use this to see
14. at the top of the power supply unit and holding the unit carefully rotate it upwards 5 Pushthe second retaining clip outwards and lift the power supply unit out of the PC and lay it by the underside of the PC not beside the front panel cable clamp i mm clip 423 M X4 gt E 6 Disconnect all power cables from installed drives and from the system board 67 Replacing the Power Supply Unit 7 Remove the 5 screws from the casing of the power supply unit and remove the power supply from its casing 8 Remove the airflow guide if fitted t 9 Placethe new power supply unit in its casing attach the five screws and fit the airflow guide as shown here if there is one Vw 10 Place the new power supply unit inside the computer taking care not to snag any cables 11 Reconnect all the power cables to the drives and the system board 12 Secure the cables inside the cable clamp 13 Replace the cover Refer to page 54 14 Check that the voltage switch is set correctly for your country 68 Replacing the Battery Replacing the Battery WARNING There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old battery Replace the battery only with the same or equivalent type recommended by the manufacturer The battery in this PC is a lithium battery which does not contain heavy metals nevertheless in order to pr
15. business other entity or individual sending the message and the telephone number of the sending machine of such business other entity or individual In order to program this information into your facsimile refer to your communications software user manual Industry of Canada Notice The Industry of Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network prospective operational and safety requirements The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment make sure you are permitted to connect it to the facilities of the local Telecommunications Company You must install the equipment using an acceptable method of connection In some cases you may also extend the company s inside wiring for single line individual service by means of certified connector assembly telephone extension cord You should be aware however that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designed by the supplier Any repairs or alterations made by a user to this equipment or equipment malfunctions may give the telephone communications company cause to request the user to disconnect the equipment For your own protection make sure that the electrical ground connections of the power utilit
16. c 1 2 96 International Warranty International Warranty This warranty is extended worldwide under certain conditions to products purchased from HP oran HP Authorized Reseller which are reshipped by the original purchaser either for use by the original purchaser or provided as an incidental part of systems integrated by the original purchaser When available in the country of use service is provided in the same manner as if the product was purchased in that country and can only be provided in countries where the product is designed to operate Also standard warranty service response time is subject to change due to local parts availability Jf the product is not normally sold by HP in the country of use it may need to be returned to the country of purchase for service Please check with your local HP Sales and Service Office or HP Authorized Support Provider for more information HP Year 2000 Warranty Note YEAR 2000 WARRANTY FOR HP PRODUCTS Subject to all of the terms and limitations of the Warranty specified in the HP Warranty Entitlement information on the back cover of this guide HP warrants that this HP Product will be able to accurately process date data including but not limited to calculating comparing and sequencing from into and between the twentieth and twenty first centuries and the years 1999 and 2000 including leap year calculations when used in accordance with the product documentation provided by
17. copies or adaptations of the software a for archival purposes or b when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner OWNERSHIP Customer agrees that he she does not have any title or ownership of the software other than ownership of the physical media Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement 95 HP Software License Agreement PRODUCT RECOVERY CD ROM If your HP product was shipped with a product recovery CD ROM i The product recovery CD ROM and or support utility software may only be used for restoring the hard disk of the HP product with which the product recovery CD ROM was originally provided ii The use of any operating system software by Microsoft contained in any such product recovery CD ROM shall be governed by the Microsoft License Agreement TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of
18. covered by the applicable vendor warranties for those products Proof of Purchase and Warranty Period In order to receive service or support for your hardware product for the warranty period specified on the back cover of this guide proof of the original purchase date of the product may be required in order to establish the warranty period starting date for your product If proof of purchase is not available the manufacturer s date located on the product becomes the beginning of the warranty period Exclusions Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized repair maintenance modification or misuse d operation outside of the published operating specifications for the product e improper site preparation or maintenance f virus infection or g such other exclusions as may be expressly set forth in this Warranty Statement Limitation of Implied Warranties TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW ANY IMPLIED WARRANTY BY THE MANUFACTURER OF MERCHANTABILITY FOR FITNESS FOR A PARTICULAR PURPOSE OR OTHER IMPLIED WARRANTIES ARE HEREBY LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Exclusive Remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCALLAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL
19. disk in gt 1 Check for a non bootable floppy disk in the floppy 2 The Power On Self Test Detects an Error An on screen error message or more than one beep when the HP Brio starts up means that there is a configuration problem with your PC Refer to page 35 for more information on beep codes Have you checked How C The part of your configuration with which the gt For more specific troubleshooting information refer to Power On Self Test has detected an error My HP Brio Detects an Error at Startup on page 35 C If you still have a problem gt Run HP e DiagTools refer to page 42 20 C There is a Have you checked that C The PC is really stuck The PC Freezes All of a Sudden Have you checked that One of your applications has not crashed ardware problem You have installed enough memory in your PC It is recommended that you install at least 64MB of RAM to run Windows 2000 or NT 4 0 on your PC Installing less than this may cause problems running applications The processor in your PC has not overheated processors with heatsink fans only c c My HP Brio Isn t Working Properly My HP Brio Isn t Working Properly The PC is Stuck in Sleep Mode How 1 Move the mouse and press any key on the eyboard Wait a minute to see if the PC wakes 2 Ifthe power LED is blinking and the PC is not making any noise the PC is in a deep sleep state or power saving Press the power
20. falls below 3W but it is not zero The special on off method used by these computers considerably extends the lifetime of the power supply To reach zero power consumption in off mode either unplug the power outlet or use a power block with a switch 77 Technical Characteristics 78 Regulatory Warranty and Support This chapter describes the warranty and support conditions for your HP Brio PC and how to contact support Note that you should read chapter 3 If You Have a Problem before asking for assistance from your authorized support provider Regulatory Information eese page 80 Recycling your PC HP Hardware Warranty eese tentes page 86 HP Software Limited Warranty c cccccsesssessescsescseecseseseseseees page 94 HP Software License Agreement eesss page 95 International Warranty assesses tente page 97 HP Year 2000 Warranty essent page 97 HP Customer Care Center Phone Numbers page 98 Other Services nissin thee tc Deere nei aene de page 99 Regulatory Information Regulatory Information Declaration of Conformity According to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Manufacturer s Address 5 avenue Raymond Chanas Eybens 38053 Grenoble Cedex 09 FRANCE Declares that the product Product Name
21. must ensure the country setting for your modem is correct The country is set to match the country you select when configuring your operating system In some cases however the modem may not correctly identify a corresponding country profile In such cases reselection may be required to match your exact location Checking Settings for the 56K V90 External USB Modem To check the current settings 1 From the Windows taskbar click Start gt Settings gt Control Panel 2 Double click on the Modem Country Select icon 3 Change the country setting if necessary Checking Settings for the 56K V90 Internal PCI Modem To check the current settings For Windows 98 Users 1 Right click on the My Computer icon and select Properties 2 Select the Device Manager tab and double click on Modem 3 Select the modem model and click on Properties 4 Click the Country Select tab The current country setting is marked by an asterisk Change the country setting if necessary For Windows 2000 and Windows NT 4 0 Users The modem country settings are configured automatically depending on the country setting chosen for your operating system Comfort and Safety Checklist Comfort and Safety Checklist Before using your new HP Brio PC ensure that your working environment is correct Preparing Your Work Environment When using HP computing equipment it is important that your work environment contributes to your comfort and productivity Keyboar
22. not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Notice for Canada This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Safety Warning for the USA and Canada If the power cord is not supplied with the computer select the proper power cord according to your national electrical specifications USA use a UL listed type SVT detachable power cord Canada use a CSA certified detachable power cord For your safety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Si le cordon secteur n est pas livr avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national Canada utiliser un cordon secteur certifi CSA Pour votre s curit ne jamais retirer le capot de l ordinateur sans avoir pr alablement d branch le cordon secteur et toute connection un r seau de t lecommunication N oubliez pas de replacer le capot avant de rebrancher le cordon secteur Notice for the Netherlands D Bij dit apparaat zijn batterijen geleverd Wanneer deze leeg zijn moet U ze niet weggooien maar inleveren als KCA Hinweis f r Deutschland Ger uschemission L rmangabe nach Maschinenl rmverordnung 3 GSGV Deutschland LpA 70 dB am Ar
23. on site service in an HP Service Travel Area is normally next business day excluding HP holidays for HP Travel Zones 1 3 generally 100 miles or 160 km from the HP office Response time is second business day for Zones 4 and 5 200 miles 320 km third business day for Zone 6 300 miles 480 km and negotiated beyond Zone 6 Worldwide Customer Support Travel information is available from any HP Sales and Service Office Response time for on site service is subject to changes from standard conditions based upon non local parts availability e Travel restrictions and response times for HP Authorized Support Providers are defined by the participating HP Authorized Support Providers Obtaining Free Parts Exchange Service For Free Parts Exchange service you must contact either an HP Customer Care Center an HP Sales and Service Office or a participating HP Authorized Support Provider You will be sent the necessary replacement parts for performing any repairs yourself In addition obtaining Free Parts Exchange service is subject to the following conditions e If you contact an HP Customer Care Center and you are to receive a replacement part you will not be billed for the call If you are asked to return the entire bundled product for repair the necessary parts will be provided free of charge however you will be billed for labor to repair your product e HP reserves the right to validate any claims of defective parts before sending replac
24. the boot sequence refer to page 35 Have you checked that How C Your memory modules are of the correct type gt 1 Disconnect the PC s power cord 2 Remove the PC s main cover and lift out the power supply see page 51 3 Replace the memory module with a known working memory module see page 65 4 Reconnect the PC s power cord and start up the PC C The expansion card you have installed is gt 1 Disconnect the PC s power cord compatible 2 Remove the PC s main cover see page 49 3 Remove the expansion card see page 66 4 Reconnect the PC s power cord and start up the PC O That you have not made any changes to the gt 1 Enter the Setup program by pressing F2 when PC s Setup program that may be causing the prompted during startup Refer to page 72 problem 2 Reload the default Setup values by pressing F 9 3 Press F10 to exit Setup saving changes If the problem persists contact your authorized support provider You Get a non system disk or operating system not found Message Have you checked that How your floppy drive when you started the PC drive Remove the floppy disk if there is one in the drive 3 Restart the PC C The device boot order is correct in the Setup 1 Enter the Setup program by pressing F2 when program prompted during startup Refer to page 72 2 Reload the default Setup values by pressing F 9 3 Press F10 to exit Setup saving changes C You didn t leave a non bootable floppy
25. the product warranty period e You may be required to provide proof of the purchase date for the product requiring support in order to determine warranty entitlement Before dispatching an HP Service Representative or replacement part HP will attempt to resolve your support issue via the telephone HP Lifeline Telephone Swpport a fee based service is available for telephone assistance not covered by the warranty of your hardware product or for assistance for your hardware product outside of the warranty period of your product Your call can either be charged to your phone bill at a per minute rate or to your credit card Visa Mastercard or American Express at a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied Please call the appropriate number listed below Number Method of Payment Charge Type 11800 555 1500 Charged to phone bill per minute rate 11800 998 1148 Charged to credit card Flat fee Please call your local HP Customer Care Center refer to page 98 for contact telephone numbers 91 HP Hardware Warranty Obtaining On Site Service If your product is eligible for on site warranty service you must either contact an HP Customer Care Center an HP Sales and Service Office or a participating HP Authorized Support Provider You may be required to supply proof of the purchase date
26. this License Agreement Upon such atransfer Customer agrees that his her rights in the software are terminated and that he she will either destroy his her copies and adaptations or deliver them to the third party SUBLICENSING AND DISTRIBUTION Customer may not lease sublicense the software or distribute copies or adaptations of the software to the public in physical media or by telecommunication without the prior written consent of Hewlett Packard TERMINATION Hewlett Packard may terminate this software license for failure to comply with any of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice UPDATES AND UPGRADES Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement EXPORT CLAUSE Customer agrees not to export or re export the software or any copy or adaptation in violation of the U S Export Administration regulations or other applicable regulation U S GOVERNMENT RESTRICTED RIGHTS Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause in DFARS 252 227 7013 Hewlett Packard Company 3000 Hanover Street Palo Alto CA 94304 U S A Rights for non DOD U S Government Departments and Agencies are as set forth inFAR 52 22 19
27. time your system switches from Full Power Mode to Sleep Mode in order to reduce power consumption In Sleep Mode graphics the processor and hard disks are stopped A user event such as from the keyboard can cause the system to resume to Full Power Mode within a few seconds Other events may also wake up the system a ring on an external modem a signal sent by an expansion card network card etc 72 HP Setup Program e Boot for choosing your boot device order and priority You can select the order of the devices from which the BIOS Basic Input Output System attempts to boot the operating system During the POST Power On Self Test if the BIOS is unsuccessful at booting from one device it will try the next one on the Boot Device Priority list until an operating system is found The default boot device is the floppy disk e Exit for leaving the Setup program Setting System Defaults Note The Setup program changes system behavior by modifying the power on initialization parameters Setting incorrect values may cause system boot failure If this occurs press the F9 key while you are in the Setup program to load the Setup program s default values or select Load default values in the Exit menu of the Setup program This should enable the computer to boot properly If a Supervisor password is set you need to enter the password to set system defaults HP strongly recommends you make a note of any changes you make while
28. with instructions on updating can be downloaded from HP s Brio Support Web site at www hp com go briosupport 76 Technical Characteristics Technical Characteristics As an ENERGY STAR partner HP has determined that this product meets the ENERGY STAR guidelines for energy efficiency Windows 98 and Windows 2000 only To check power consumption figures refer to the following table Weight configuration with 1 CD ROM drive 9 8 kilograms 21 6 pounds excluding keyboard and display Dimensions 38 1cm Depth by 19 0cm Width by 35 8cm Height 14 8 inches by 7 4 inches by 14 0 inches Footprint 0 068 m 0 73 sq ft Acoustic noise emission ISO 7779 Sound Power Operating idle LwA lt 3 7 B A Power consumption Windows 98 Windows 2000 Operating idle lt 32W Sleep lt 3W Storage Humidity 8 85 Note Operating temperature and humidity ranges may vary depending on the mass storage devices installed High humidity levels can cause improper operation of disk drives Low humidity ranges can aggravate static electricity problems and cause excessive wear of the disk surface The power consumption and acoustics figures given in the tables above are valid for the standard configuration as shipped For more information refer to the product s data sheet at HP s web site www hp com desktops When the computer is turned off with the power button on the front panel the power consumption
29. 48 Inside the Computer cesses essent ente nntnnnnnen page 48 Accessing Internal Components esee page 49 Replacing the System Board sss page 55 Cables and Connectors in Your PC sess page 57 Replacing a Processor eese nennen page 58 Replacing the Floppy Drive seen page 59 Replacing the Hard Drive essere page 60 Installing an Expansion Bay Drive esee page 62 Installing a Memory Module eene page 65 Installing an Expansion Card essen page 66 Replacing the Power Supply Unit sess page 67 Replacing the Battery essent page 69 If you want to find out about available accessories for your PC refer to the HP accessories Web site at www hp com go pcaccessories Important Before You Start Important Before You Start WARNING Caution Read this section before installing any components in your PC For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network Always replace the cover before switching the PC on again Static electricity can damage electronic components Turn all equipment OFF Don
30. 700 of 080 999 0700 outside Seoul only Malaysia 60 3 295 2566 Penang 1 300 88 00 28 ew Zealand 64 9 356 6640 Philippines 63 2 867 355 Singapore 65 272 5300 Taiwan 886 2 2717 0055 hailand 66 2 661 4000 Viet Nam 4 84 8 823 4530 Note for the most up to date list of customer care center numbers go to www hp com go briosupport and select Assistance Other Services Other Services The table be au ow summarizes the services and support available from HP or thorized resellers Service Covers Period Covered Response Time Fee When Purchase Available From HP Parts and labor for HP Variable Variable Variable Within 90 days HP Authorized SupportPack products of delivery Reseller CD ROM containing Released quarterly N A Annual Anytime HP HP Support Product Manuals Technical subscription Assistant Information and Product features Technical information Anytime 24 hour access No charge Anytime HP BBS y drivers utilities tools and WWW Electronic i diagnostics CompuServe Services America Online Basic assistance for system First year 3 years Business hours No charge At time of HP Technical h Phone setup configuration for hardware failure delivery start up and hardware diagnosis Support f diagnosis Lifeline Basic assistance for system After first year Business hours Per call fee Anyt
31. A telephone support is available 24 hours a day 7 days a week Elsewhere it is available during normal office hours North amp Latin America Argentina 541 778 8380 Brazil 011 3747 7799 Sao Paulo 0800 157751 other Locations Canada 905 206 4663 Chile 800 360 999 Mexico 800 427 6684 United States 970 635 1000 Venezuela 800 47 888 Caracas 207 8488 Europe Middle East amp Africa Austria 43 0711 420 10 80 Belgium Dutch 32 02 626 88 06 French 32 02 626 88 07 Denmark 45 39 29 40 99 English International 44 0171 512 52 02 Finland 358 0203 472 88 France 33 01 43 62 34 34 Germany 49 0180 525 81 43 24PF min srael Tel 972 9 9524848 Fax 972 0 9 9524849 taly 39 02 264 10350 etherlands 31 020 606 87 51 orway 47 22 11 62 99 Poland Tel 48 22 519 0600 Fax 48 22 519 0601 Portugal 351 21 317 6333 Russian Federation 7 085 797 3520 Moscow 7 812 346 7997 St Peter Fax 7 095 916 98 35 South Africa 27 11 258 9301 outside RSA 086 000 1030 inside RSA Spain 34 902 32 11 23 Sweden 46 08 619 21 70 Switzerland 41 084 880 11 11 Turkey 90 212 221 6969 United Kingdom 44 0207 512 5202 98 Asia Pacific Australia 61 3 8877 8000 China 86 0 10 6564 5959 800 810 5959 Hong Kong 852 800 96 7729 India 91 11 682 6035 Indonesia 62 21 350 3408 Japan 81 3 3335 8333 Korea Republic 82 2 3270 0
32. But My Software Won t Run Have you checked that C There is no information about what is going on in the accompanying documentation C The software has been correctly installed The Date and Time are Wrong Have you checked that C The battery has not become discharged This may happen when the PC has been unplugged for too long How Refer to the application software documentation and or the operating system documentation for guidance 1 Check for any error messages when you try to run the software 2 Remove and then reinstall the software 3 If the problem continues contact the software manufacturer s support services How Change the date and time by selecting Settings c Control Panel c Date Time from the Start menu or use the Setup program see page 72 If necessary install a new battery see page 69 You Get the Message Some necessary system files are corrupted Have you checked that C You didn t delete any system files Forgotten Your PC s BIOS Password C You have forgotten the password that has been set in the Setup program to prevent unauthorized users from starting your PC How Reinstall the operating system or return the PC to its factory configuration by using the HP Brio Assist CD ROM System Recovery Refer to page 43 for more information 1 Ask your system administrator if you have one to remind you of the password 2 If you cannot find out the password clear pas
33. C s cover without first removing the power cord and any connection to a telecommunications network Always replace the cover before switching the PC on again For your safety always connect equipment to a grounded electrical wall outlet Always use a power cord with a properly grounded plug such as the one provided with the equipment or one in compliance with your national safety standards The equipment can be disconnected from the power by removing the power cord from the power outlet This means the equipment must be located close to an easily accessible electrical outlet To avoid electrical shock do not open the power supply There are no user serviceable parts inside There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn an old battery Only replace the battery with the same or equivalent type as recommended by the manufacturer The battery in this PC is a lithium battery that does not contain any heavy metals Nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries either to the shop from which you bought them or to the dealer from whom you purchased your PC or to HP so that they can either be recycled or disposed of in the correct way Returned used batteries will be accepted free of charge Do not attempt to connect this product to the phone line during a lightning storm Never
34. E AGREEMENT AND LIMITEDWARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS ANDCONDITIONS OF THE LICENSE AGREEMENT PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE MASTER DISKETTES OR RETURN THE COMPLETE HP PRODUCT AND SOFTWARE FOR A FULL REFUND PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS UNLESS OTHERWISE STATED BELOW THIS HP SOFTWARE LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT IT SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE Operating system and software applications by Microsoft are licensed to you under the Microsoft License Agreement contained in the Microsoft documentation or displayed on your screen when Microsoft Software Products are launched The following License Terms govern the use of the software USE Customer may use the software on any one HP product Customer may not network the software or otherwise use it on more than one HP product Customer may not reverse assemble or decompile the software unless authorized by law COPIES AND ADAPTATIONS Customer may make
35. Entitlements above from the date of purchase To determine or verify the warranty entitlement for your specific product refer to the Warranty Entitlement Information provided on the back cover of this guide Neither HP nor any of its designates guarantee that all of the above Warranty Entitlements will be available in your country Consult your local HP Sales and Service Office or HP Authorized Support Provider for Warranty Entitlements available in your country Warranty Entitlement Descriptions 5 Year Limited Hardware Warranty 5 Year Free Parts Exchange Service e Free parts exchange service for the central processor unit keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider during the five year product warranty period 88 HP Hardware Warranty 5 Year Limited Hardware Warranty 5 Year On Site Service e On site service for the central processor unit including free parts exchange and labor provided by an HP Sales and Service Center representative or an HP Authorized Support Provider during the five year product warranty period e Free parts exchange service for the central processor unit keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider during the five year product warranty period 3 Year Limited Hardware Warranty 3 Year On Site Service e On site service for the central processor unit including free p
36. Germany Spain Portugal Iceland Greece Italy Norway and Austria NEW ZEALAND TELECOM WARNINGS General The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item d Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all offelecom s network services This equipment does not fully meet Telecom s impedance requirements Performance limitations may occur when used in conjunction with some parts of the networkTelecom will accept no responsibility should difficulties arise in such circumstances This equipment shall not be set up to make automatic calls to the Telecom Tl 1 Emergency Service 84 Recycling your PC If a charge for local calls is unacceptable the Dial button should NOT be used for local calls Only the 7 digits of the local number should be dialled from your telephoe DO NOT dial the area code digit or the O prefix This equipment may not provide for the effective hand over of a call to another device connected to the same Ine Important Notice Under power failure conditions this telephone may not operate Please ensure that a separate telephone n
37. HP including any instructions for installing patches or upgrades provided that all other products e g hardware software firmware used in combination with such HP Product s properly exchange date data with it The duration of the Year 2000 warranty extends through January 31 2001 DISCLAIMER FOR NON HP PRODUCTS Hewlett Packard makes no representation or warranty about the Year 2000 readiness of non HP products including pre installed operating systems or application software Customer should contact the software manufacturer directly to determine if any additional actions by Customer are necessary to ensure compliance MICROSOFT HAS INDICATED THAT MANY OF ITS OPERATING SYSTEM SOFTWARE PRODUCTS AND APPLICATIONS REQUIRE CUSTOMER INSTALLATION OF SOFTWARE PATCHES FOR YEAR 2000 Y2K COMPLIANCE AND MAY REQUIRE ADDITIONAL PATCHES IN THE FUTURE THE NEED FOR SUCH PATCHES MOST LIKELY APPLIES TO THE OPERATING SYSTEM SOFTWARE AND ANY MICROSOFT APPLICATIONS SHIPPED WITH THIS PRODUCT FOR MORE YEAR 2000 INFORMATION THE CUSTOMER IS URGED TO CONTACT MICROSOFT AT 1 888 MSFTY2K UN U S A AND CANADA THEIR LOCAL MICROSOFT OFFICE ALZ OTHER COUNTRIES OR TO VISIT MICROSOFT S WEB SITE AT www microsoft com y2k 97 HP Customer Care Center Phone Numhers HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve hardware issues related to HP products and if necessary initiate appropriate service procedures In the U S
38. HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE 87 HP Hardware Warranty IMPORTANT Note HP Hardware Warranty Options THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THE HP HARDWARE PRODUCT PROVIDED TO YOU THEY COMPLEMENT THE GENERAL HARDWARE AND SOFTWARE WARRANTY STATEMENTS FOUND IN THIS GUIDE AND SUPERSEDE ANY WARRANTY TERMS THAT MAY BE FOUND ONLINE OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING Warranty Entitlements 5 Year Limited Hardware Warranty 5 Year Free Parts Exchange Service 5 Year Limited Hardware Warranty 5 Year On Site Service 3 Year Limited Hardware Warranty 3 Year On Site Service 3 Year Limited Hardware Warranty 1 Year On Site Service 3 Year Free Parts Exchange Service 3 Year Limited Hardware Warranty 3 Year Free Parts Exchange Service 3 Year Limited Hardware Warranty 3 Year Return for Repair Service 1 Year Limited Hardware Warranty 1 Year On Site Service 1 Year Limited Hardware Warranty 1 Year Free Parts Exchange Service 30 Day Limi ed Hardware Warranty Free Parts Exchange or Product Return Service HP warrants this hardware product against defects in materials and workmanship for either the Standard Warranty Entitlement or one 1 of the Other Warranty
39. Internet based gt services gt Learn how to use your PC Learn how to fix problems with your HP Gales Brio PC PACKARD 5o s HP Brio Center Your Desktop Assistant Using Your HP Brio PC a You can access Using Your HP Brio PC by Clicking on 5 from within the HP Brio Center 2 Using Your HP Bri lel x Getting Started Get tips on using your mouse keyboard modem and DVD drive if available Working Comfortably Get tips on how to set up your PC to maximise comfort and productivity Windows Tour Learn how to make the most of your PC s operating system Optimizing Performance Tips on getting the best performance out of your PC Know Your Configuration Provides information on your hardware configuration Frequently Asked Questions Provides answers to frequently asked questions Information Roadmap Where to find information on your HP Brio PC HP Brio Center Your Desktop Assistant Fix a Problem 3 1 You can access Fix a Problem by clicking on E from within the HP Brio Center Try this first A useful checklist to run through if you have a problem with your PC Try this before any other troubleshooting Troubleshoot your PC Tips on solving problems with your PC Covers topics such as problems with Windows your DVD drive and modem Diagnose your Hardware Information on how to use e DiagTools to check your PC s hardware for problems Get the Lat
40. N THIS HP PRODUCT OR MAY BE FOUND ONLINE HP Software Ninety Day Limited Software Warranty HP warrants for a period of NINETY 90 DAYS from the date of the purchase that all pre installed HP software will execute their programming instructions when all files are properly installed HP does not warrant that the software will be uninterrupted or error free In case of software failure to execute its programming instructions during the warranty period customer s remedy will be the replacement of software provided by HP or a refund upon return of the product and all copies of software installation instructions and assistance Removable Media if supplied HP warrants the removable media if supplied upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of NINETY 90 DAYS from the date of purchase Customer s remedy in case of defect will be the replacement of media provided by HP or a refund upon return of the product and destruction of all other non removable media copies of the software Other Software if supplied All other software is warranted by the software vendor and is not warranted by HP Operating System if supplied HP warrants for a one 1 year period from the date of the purchase the installation and configuration of the pre installed version of the operating system HP does not warrant that the software will be uninterrupted or error free In the e
41. Personal Computer Model Number HP Brio BA410 conforms to the following Product Specifications Safety International IEC 60950 1991 A1 A2 A3 A4 GB4943 1995 Europe EN 60950 1992 A1 A2 A3 M Electromagnetic Compatibility CISPR 22 1993 A1 A2 EN 55022 1994 A1 A2 Class B EN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 4kV CD 8kV AD IEC 801 3 1984 prEN55024 3 1991 3V m IEC 801 4 1988 prEN 55024 4 1993 0 5 kV Signal Lines 1 kV Power Lines IEC 555 2 1982 A1 1985 EN 60555 2 1987 IEC 61000 3 3 1994 EN 61000 3 3 1995 GB9254 1998 FCC Title 47 CFR Part 15 Class B 2 ICES 003 Issue 3 VCCI B ASINZ 3548 1995 Supplementary information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly EMC Directive 89 336 EEC and Low Voltage Directive 73 23 EEC both amended by the Directive 93 68 EEC DThe product was tested in a typical configuration with Hewlett Packard Personal Computer Systems This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Jean Charles MIARD Quality Manager Grenoble April 2000 For Compliance Information ONLY contact USA Contact Hewlett Packard Company Corporate Product Regulations Man
42. Press F10 to exit the Setup program saving changes co e 39 My HP Brio Detects an Error at Startup Serial or Parallel Port Test Error Have you checked that C The port is correctly configured in the PC s Setup program 5 You have not connected a device incorrectly or forgotten to switch it on C You have installed the correct device drivers gt C There is not a hardware problem C You are using the latest BIOS for your PC If the problem persists contact your authorized support provider Other Configuration Problems How Switch the PC OFF then ON 2 When the message Press F2 to Enter Setup appears press the F 2 key Refer to page 72 3 Checkthe port is enabled and the correct setting is selected under I O Device Configuration in the Advanced menu Switch off the PC Plug the cables into the correct connectors on the back of the PC 3 Switch on the PC and the external devices NN Refer to the documentation for your serial or parallel device Run e DiagTools Refer to page 42 Download the latest BIOS and instructions for its installation from HP s Web at www hp com go briosupport If the POST produces an error not covered in this section Have you checked that C The Setup program settings are correct You are using the latest BIOS for your PC 40 How 1 Turn on or restart the PC 2 When the message Press F2 to Enter Setup appears press th
43. Windows Fixing problems with your PC Refer to HP Brio Center Your Desktop Assistant on page 13 for more information Information on the HP Brio Support Web Site Refer to the HP Brio support web site www hp com go briosupport ip for a wide range of information including e Downloadable documentation e Service and support options e The latest versions of drivers and utilities e BIOS updates e Answers to Frequently Asked Questions HP Brio Assist CD ROMs Used for a full system recovery or alternative OS installation Includes instructions on how to recover your preloaded software including operating system drivers and utilities Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright AII rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Adobe and Acrobat are trademarks of Adobe Systems Incorporated Microsoft MS DOS
44. age subsystems monitors printers accessories and other peripherals added at a later stage are covered by the applicable warranties for those products HP software is covered by the HP Software Product Limited Warranty located on page 94 of this guide HP does NOT provide support for this product configured as a network server We recommend HP NetServers for your network server requirements Unless otherwise stated and to the extent permitted by local law hardware products may contain remanufactured parts equivalent to new in performance or parts which may have 86 HP Hardware Warranty been subject to prior incidental use HP may repair or replace hardware products i with products which are equivalent in performance to the products being repaired or replaced but which may have been subject to prior use ii with products which may contain remanufactured parts equivalent to new in performance or parts which may have been subject to prior incidental use or iii with products that are equivalent in function to an original product that has been discontinued Non HP Hardware Non HP hardware products and components installed either before or after the purchase of your HP product may have different warranty conditions than those of the HP product in which they are installed All non HP products or peripherals external to the central processor unit such as external storage subsystems monitors printers and other peripherals are
45. ager wr 3000 Hanover Street Palo Alto CA 94304 Phone 415 857 1501 80 Regulatory Information FCC for USA only Federal Communications Commission Radio Frequency Interference Statement Warning This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the installation manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the distance between the equipment and the receiver Connect the equipment to an outlet on a different circuit to the one the receiver is connected to Consult your dealer or an experienced radio TV technician for help Hewlett Packard s FCC Compliance Tests were conducted using HP supported peripheral devices and HP shielded cables such as those you receive with your system Changes or modifications
46. also need to enter the Setup program to reconfigure your PC after installing new hardware components The Setup program has online help to guide you through any changes you have to make Entering the Setup Program To enter the Setup program press F2 when the Hewlett Packard logo appears on screen Setup Program Menus Your PC s Setup program contains a series of menus which are selected with the right and left arrow keys on your keyboard You can select an item within a menu with the up and down arrow keys When an item is selected Setup displays a description of its function on the right of the screen The Setup program contains the following menus e Main for basic information on your configuration including processor speed the amount of installed RAM installed drives time and date e Advanced for setting Advanced Features e Security for setting a password to restrict access to your computer It is possible to set a Supervisor or a User password The Supervisor can change all settings and the User can only change the date and time Setting a password will by preventing access to the Setup menus protect your computer s configuration You can also disable the floppy hard drive and CD ROM drive from within this menu page to prevent unauthorized use e Power for selecting power management modes to reduce the amount of energy used after specified periods of inactivity If your computer stays idle for a certain amount of
47. and Mouse For instructions on how to return your product for repair contact your HP Customer Care Center Your product will not be accepted for repair unless you first contacted your HP Customer Care Center The customer shall prepay all shipping charges duty and taxes for products returned for HP warranty service HP shall pay for the return of the product to the customer except for products returned to the customer in another country For HP Customer Care Centers www hp com go briosupport and select ASSISTANCE If You Have a Problem e Check the troubleshooting information in this manual and in the online HP Brio Center e Check you have your product receipt e Run HP e DiagTools see inside manual e Check your Warranty Entitlement see above e Contact your local Customer Care Center see numbers provided inside manual 3 oia
48. arts exchange and labor provided by an HP Sales and Service Center representative or an HP Authorized Support Provider during the three year product warranty period e Free parts exchange service for the keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider during the three year product warranty period 3 Year Limited Hardware Warranty One Year On Site 3 Year Free Parts Exchange Service e On site service for the central processor unit including free parts exchange and labor provided by an HP Sales and Service Center representative or an HP Authorized Support Provider during the first year of the product warranty period e Free parts exchange service for the central processor unit provided by an HP Sales and Service Center or an HP Authorized Support Provider during the three year product warranty period e For HP Kayak PC Workstations Free parts exchange service for the product keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider during the three year product warranty period e HP Vectra amp Brio PCs Free parts exchange service for the product keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider during the first year of the product warranty period 3 Year Limited Hardware Warranty 3 Year Free Parts Exchange Service e Free parts exchange service for the central processor unit ke
49. beitsplatz bei normalem Betrieb nach DIN 45635 T 19 under normal use in the workplace as per ISO 7779 81 Regulatory Information Notice for Japan COP Tip BEER p HABER lee VCCI OZ TEK AS 2B TIRE CY OSE XEUR RCPHI 5C HEEL TOET CORBO YVA TLE Va VARREL C Renat seeEEERSESIRERXU JC Cid Ed FSS RL EBABY coo CIEL ORY ROEL C FEN This equipment is in the Class B category information technology equipment based on the rules of the Voluntary Control Council For Interference by Information Technology Equipment VCCI Although aimed for residential area operation radio interference may be caused when used near a radio or TV receiver Read the instructions for correct operation Notice for Korea HEA mI P4 JaA n zz dien gau mdp mn ats Hd TAAL HOMI H8 sto aja ABA o 3nd TELECOM REGULATORY STATEMENTS PART 68 FCC Compliance Statement USA This equipment complies with Part 68 of the FCC Rules A label is attached to the equipment that contains among other information its FCC registration number and ringer equivalence number REN If requested this information must be provided to the telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is FCC part 68 compliant Connection to the telephone network should be made by using standard modular teleph
50. button briefly and wait for a minute to see if the PC wakes up 3 Ifthe PC still does not respond press the power button for 5 seconds The PC will shut down and any unsaved data will be lost 4 Unplug the power cord from your PC wait for a ew seconds and then plug it in again Your PC will restart automatically How Ne Try pressing the CTRL ALT DEL eys simultaneously A window appears showing the applications currently running One of these may be marked as not responding Select the application and click on End Task Restart the program to see if it is working normally f it does not work normally restart the PC and try again Run e DiagTools refer to page 42 f the problem persists try removing any added memory or expansion cards Restart your PC Display the PC s Summary Screen by pressing sc during startup The amount of RAM main emory will be displayed Refer to page 65 for information on adding or replacing memory modules 3 E isconnect the PC s power cord emove the PC s main cover refer to page 49 and power supply refer to page 51 Make sure the heatsink fan connector is properly connected refer to page 58 Restart your PC and check whether the PC isplays an error with the heatsink fan when it boots D R e 21 What Kind of Problem Is It I Can t Shut Down My PC Have you checked that How C The PC did not hang when you tried to shut it e f yo
51. d Slope Monitor i ja 1 1 SAT 1 Swivel m 2 t k j l l Thi Keyboard ei igh y DUE Clearance Height 28cm 64 76 cm mH ens 7 e Work Surface Height Your work surface should be height adjustable To ensure that your worksurface is at the correct height first adjust the height of your chair so that your feet are firmly on the floor then adjust the work surface height until your forearms are parallel to the floor when you have your fingers on the keyboard or other input devices Chair Your chair should provide a comfortable sitting position including features such as a height and tilt adjustment feature curved seat edge a stable base for example five legs and castors adjustable back support a freely rotating swivel fully adjustable padded arm rests Monitor Place your monitor so that the top of the screen is at or slightly below eye level up to 15 degrees Work Surface Arrangement Make sure that all elements of your HP Brio system for example monitor document holder keyboard mice and other input devices and headphones and speakers are optimally arranged and adjusted to meet your personal requirements For example if you are primarily using the keyboard place it directly in front of you not to the side If your work involves extensive use of a mouse or other pointing device place that device directly in front of Caution Comfort and Safety Checklist your left or right arm If you are usin
52. d the latest BIOS and instructions for its installation from HP s Web at www hp com go briosupport O You didn t spill anything on the keyboard gt Clean the keyboard with a damp cloth Do not wet it 23 Hardware Problems The Monitor Doesn t Work Properly The HP Brio s power indicator light works but the monitor remains blank Have you checked that C The m onitor is switched ON LED is on The monitor s power cord is correctly gt connected The monitor video cable is correctly gt connected The m onitor s brightness and contrast settings are correctly set e How Refer to the monitor manual LED signals green orange o Connect the power cord e working grounded power ou or an explanation of the r blinking sure it is plugged into a let and into the monitor Connect the monitor video cable ensure it is properly connected to both t monitor Check the settings using the e HP Brio and the monitor s OSD on screen display or using cont ols on the front of the monitor There is an image during boot but then the screen goes blank Have you checked that The monitor settings in your HP Brio are compatible with your monitor O gt The picture breaks up rolls shudders or blinks Have you checked that C The monitor is correctly connected or set up gt All your hardware is working properly 24 How Windows 98 amp Wi
53. e You may also have some optional items not shown here Your monitor may be different from the one shown here HP Brio PC Monitor e k d HP Brio Assist CD ROMs the number may vary x as ME e a a E ME UM Keyboard Mouse J CH uE E Fm y n e Ley x HP Brio Guide sd Monitor cable r1 Power cords this manual Note this example shows an HP Brio BA410 PC with a basic configuration and monitor provided separately Connecting Devices to Your HP Brio PC Connecting Devices to Your HP Brio PC Caution Check that the correct power supply voltage is selected for your country the voltage is set during manufacturing and should already be correct Before starting up the PC connect devices and power cords to the rear of the PC as shown below The connectors are color coded for easy matching Match the colors The connectors are shaped to go in one way only Connecting a Mouse Keyboard Power Cords and a Monitor cio Keyboard purple Mouse green Monitors amp Add on Video wo Cards Connector Monitor blue If your PC has an add on video check the voltage To connect a monitor card connect the monitor cable to is correct before to your HP Brio refer a connector on the card For cards connecting to the manual that with 2 connectors you may need came with the monitor to connect the monitor to the DVI I connector if using a flat panel d
54. e while using your keyboard and mouse rest your forearms flat on your desktop Legs Your thighs should be horizontal or angled slightly downward Your lower legs should be near a right angle to your thighs Make sure there is sufficient room under the work surface for your legs Feet If after adjusting your chair you cannot rest your feet comfortably on the floor use a footrest preferably one that can be adjusted in height and angle Look away from the screen from time to time to help reduce eyestrain Focus on distant objects briefly and blink periodically to lubricate your eyes You also should have your eyes checked on a regular basis and ensure your eyeglass prescription is suitable for working on a computer monitor Comfort and Safety Checklist Remember to occasionally shift position and move your body Keeping your body in one position for long periods is unnatural and stressful When prolonged work is required take frequent short breaks As a rule of thumb a five or ten minute break every hour is a good idea Short frequent breaks are more beneficial than longer less frequent breaks Data show that people who work for long periods of time without a break may be more prone to ergonomic injury Changing tasks frequently will help prevent muscle stiffness Examples alternating between keyboarding reading writing filing and moving around in your work environment helps you maintain a relaxed posture Occasionally stretc
55. e F2 key Refer to page 72 for more information Download the latest BIOS and instructions for its installation from HP s Web at www hp com go briosupport Frequently Asked Questions Frequently Asked Questions FAQs C How can reinstall my PC s operating gt Use the HP Brio Assist CD ROM System Recovery system provided with your PC C Why is my PC running gt e f you are connected to a network the slowness of slowly producing strange messages your PC may be caused by the network e Your PC may be infected by a virus Use an antivirus utility to erase any viruses Or update your PC s BIOS You can download the BIOS and updating instructions from www hp com go briosupport C l ve been experiencing problems with my PC Uninstall the software to see whether this solves the ever since installed some new software problem If the problem continues contact the What can do software manufacturer for help or information on known compatibility problems O Can use USB hardware devices with the gt Yes USB is supported by both Windows 98 and operating system preloaded on my PC Windows 2000 O How can find out what hardware and BIOS Restart the PC and press ESC during the Power On version are used in my PC Self Test POST The BIOS version will be displayed at the top of the screen C Where can get information about the latest gt From HP s web site HP drivers www hp com go briosupport T
56. e beside the PC To Replace the Front Panel 1 Standing in front of the PC engage the 3 plastic positioning tabs in the holes to the right of the front panel 2 Tilt the panel round so that it snaps into place on the other side 54 Replacing the System Board Replacing the System Board 1 Switch off the PC and remove the PC s main cover refer to page 49 2 Laythe PC on its side 3 Remove the power supply unit to gain better access to the inside of the PC refer to page 51 4 Remove all cables and expansion cards from the system board 5 Remove the seven screws shown below 6 Lift the system board up slightly then pull it carefully away from the rear panel and lift it out of the PC Remove any components you want to reuse such as the processor or memory modules Refer to the appropriate section for instructions on removing the individual components 8 Install any components removed from the old system board in the new board Refer to the appropriate section if you require instructions on installing the individual components 9 Replace the system board in the PC ensuring that the rear connectors on the system board are correctly engaged in the corresponding holes at the rear of the PC 55 Replacing the System Board 10 Attach the seven screws 11 Reconnect the following connectors and cables status panel connector floppy drive cable CD ROM cable hard drive cable processor fan cable if appropriate
57. ecked that C The printer is on C There is paper in the printer You didn t plug in the printer s parallel data cable where applicable when the PC was already on E C The correct printer driver is installed C The printer is configured correctly The parallel port is configured correctly in the PC s Setup program L The Printer Prints Garbled Information Have you checked that C The correct printer driver is installed The printer s data cables are connected properly 4 Uu 4 N Hardware Problems How e Check the power and data cables are correctly connected and press the printer s power button e Check the printer s paper tray 1 Shut the PC down then restart it 2 Try to print again e Check that the correct printer driver is installed on your PC by clicking on the Start menu then selecting Settings 7 Printers Your printer s driver should be displayed in the Printers window lick on the Start menu then select Settings c Printers Right click on the icon for the printer you want to use and ensure that Set as default is selected and that the printer is set to work online e f the printer is on your network you can set it up by browsing for it in Network Neighborhood clicking on the printer s icon then clicking on Install in the File menu e Print out a test page to test he printer Switch the PC OFF then ON When the message Press F2 to Enter Setup a
58. ements for any such parts e You must verify that the latest version of the BIOS is installed on your product You may be asked to install the latest version of the BIOS before a free replacement part is sent to you e HP may provide you with necessary written instructions for replacing the defective part s 92 HP Hardware Warranty HP is not responsible for nor warrants your replacement parts or hardware product against damage resulting from improper installation of replacement parts or repair of your defective product by you or your designate Therefore HP recommends that only a qualified computer repair professional install the replacement part or repair your hardware product You will be billed for any additional replacement parts required as a result of improper installation of original replacement part by you or your designate You will be billed for any defective part s not returned as requested by HP Obtaining Return for Repair Service To obtain Return For Repair service you must return your product to an HP Repair Center or HP Authorized Support Provider within the product warranty period Once the product has been repaired it will be returned free of charge to the address you designate Return For Repair service is subject to the following conditions Running the HP diagnostic software provided with your product before returning your product for repair service is recommended You are required to return the complete p
59. emove the plastic masking plate from the front panel by prising the retaining tabs open by hand 5 If the bay has a metal blanking plate pull it out by hand 6 Slide the drive in from the front of the PC 63 Installing an Expansion Bay Drive 7 Tighten the four screws that fasten the drive to the bay opposite side of PC pa e f b i b d e i A p w ra a aa i 8 Connect the data and power cables and for a DVD CD RW or CD ROM drive the CD audio cable e fthis is the second device installed in the expansion bays fit the data connector marked CD SLAVE e fthisis the only device fit the end CD connector marked CD Master 9 Check that the jumpers on the drive are set to CS cable select mode 10 Replace the front panel Refer to page 54 11 Replace the side panel Refer to page 53 12 Replace the main cover Refer to page 49 64 Installing a Memory Module Installing a Memory Module 1 Switch off the PC 2 Remove the PC s main cover Refer to page 49 3 Lay the PC on its side so you can more easily reach in to access the system board 4 Remove the power supply unit to gain better access to the inside of the PC refer to page 51 Position of memory modules 5 Either remove the module you want to replace or locate an empty memory module socket 6 Make sure that the socket s clips are open Alignthe grooves on the bottom of the module with the corresponding mar
60. er cord Remove the PC s main cover refer to page 49 Replace the floppy drive cable by a known working cable from the same model of PC if possible 4 Close the PC then switch it on and check it works on Disconnect the power cord Remove the PC s main cover refer to page 49 Replace the floppy drive by a known working drive from the same model of PC if possible Refer to page 59 4 Close the PC then switch it on and check it works 5 Ifthe drive works replace the defective drive on Refer to page 26 for more information on troubleshooting floppy drives If the problem persists contact your authorized support provider 37 My HP Brio Detects an Error at Startup Hard Disk DVD or CD ROM Drive Test Error contact your local Customer Care Center refer to Have you checked that How You have not received a S M A R T alert gt Important Carry out an immediate data backup then from the HP Brio Management Agent indicating that your hard disk drive is page 98 defective C The drive is correctly configured in the PC s 1 Setup program 3 working Switch the PC OFF then ON appears ress the F2 key 2 When the message Press F2 to Enter Setup Check the drive is enabled and the correct type is selected s from the HP Brio Assist CD ROM Drivers amp Utilities to test your hard drive To test your DVD or CD ROM drive run e DiagTools from the on your hard drive Refer to page 42
61. es to use 11 Replace the power supply unit 12 Replace the PC s main cover Refer to page 54 61 Installing an Expansion Bay Drive Installing an Expansion Bay Drive Replacing a CD ROM or DVD Drive in the Top Bay WARNING To avoid electrical shock and harm to your eyes hy laser do not open the laser module The laser module should be serviced by service personnel only Do not attempt to make any adjustment to the laser unit Refer to the label on the CD ROM for power requirements and wavelength This product is a class 1 laser product Switch off the PC and remove the PC s main cover Refer to page 49 Remove the PC s side panel Refer to page 53 Remove the PC s front panel Refer to page 54 Disconnect the cables from the rear of the drive Ae wD 5 Remove the four retaining screws then slide the old drive out of the front of the PC 62 Installing an Expansion Bay Drive Slide the new drive in from the front of the PC Replace the four screws Replace the audio data and power cables Corn Check that the jumpers on the drive are set to CS cable select mode 10 Replace the front panel Refer to page 54 11 Replace the side panel 12 Replace the main cover Refer to page 49 Installing a Drive in the Lower Expansion Bay 1 Switch off the PC and remove the PC s main cover Refer to page 49 2 Remove the PC s side panel Refer to page 53 3 Remove the PC s front panel Refer to page 54 4 R
62. essage such as D is not accessible device is not ready this means there is no disc in the drive Open the drive and check whether there is a disc inside Enter the Setup program by pressing F 2 at startup then Make sure you have enabled the On chip Primary IDE and the On chip Secondary IDE fields under Hardware Protection in the Boot menu Go to the Advanced menu You should see a CD ROM CD RW or DVD ROM drive declared in the IDE Devices submenu m nter the Setup program by pressing F 2 startup then go to the Boot menu If ou intend to boot from the CD ROM ive you should place CD ROM before DD in the Boot Boot Device Priority bmenu 2ro lt ov Run e DiagTools to see if it detects a pri o lem with the drive refer to page 42 How Check that the drive s power and data cables are correctly connected at both ends drive and system board Refer to page 62 for connections to the drive and page 57 for connections to the system board Check that the jumpers on the hard drive are in CS cable select mode For more information on using and troubleshooting your DVD drive refer to the PC s online HP Brio Center 27 Hardware Problems The DVD Drive Doesn t Play DVD Video Have you checked that C The DVD disc you are trying to play and your DVD drive have the same regional code setting Your DVD drive s regional code setting is set by the first DVD disc you insert in the drive After several uses t
63. est Updates Access the HP Brio support Web site for the latest updates to preloaded software and drivers Using Your Software Using Your Software When a program is installed on your PC you can launch it by selecting it from the Start menu on your taskbar You can also create a desktop shortcut so that you can launch a program directly from the desktop To create a desktop shortcut 1 Openthe Program Files folder in Windows Explorer or My Computer 2 Find the file used to launch the program The file name will end in exe 3 Inthe File menu select Create Shortcut then click on the newly created file and drag it onto the PC s desktop For more details on customizing Windows refer to Windows online help accessible from the Start menu Refer to your program s documentation or online help for information about its use Finding Information on the Web Once you have set up your PC to connect to the Internet click on Programs in the Start menu and select your browser You then simply type in the URL address of the Web site you want to visit Address E http www hp com ao briosupport Tel Ce e S di Oe T p Securing Your HP Brio You can protect your PC from unauthorized access by using a password You can also protect your floppy drive hard drive and CD ROM drive from unauthorized use For more information refer to HP Setup Program on page 72 16 If You Have a Problem This chap
64. g both a mouse and keyboard place them both at the same work surface height and close together If a palm rest is used the height should be flush with the front edge of the keyboard Other items such as your telephone or notepad should also be considered Various aspects of using mice keyboards and other input devices may increase your risk of discomfort or injury Optimize your comfort and safety by positioning these devices properly Your Work Posture Sitting in one position for long periods can be uncomfortable To minimize the potential risk for physical discomfort or injury it s important that you maintain a proper posture Overall Head When viewing your monitor your head should not be tilted more than 15 degrees forward and do not turn your head toward either side Back While sitting at your work surface make sure your back is supported by the chair s backrest in an erect position or angled slightly backwards Arms Make sure your arms and elbows are relaxed and loose with your upper arms perpendicular to the floor or tilted downward not more than 15 degrees Keep your forearms and hands approximately parallel with the floor with elbows bent between 70 and 115 degrees Keep your elbows close to your sides less than 20 degrees away from your body Hands Wrists Forearms Try to keep your hands wrists and forearms in arelaxed neutral position when using your mouse keyboard or other input devices For exampl
65. h the muscles in your hands arms shoulders neck and back You should stretch at least as often as you take brief task breaks at least once every hour Discomfort may be alleviated by using alternative ergonomic designs and accessories such as ergonomically personalized chairs palm rests keyboard trays alternative input devices prescription eyeglasses anti glare screens and more Seek additional information from the sources available to you including your employer doctor local office supply store and the Information Sources listed in the online version of Working in Comfort preloaded on the hard disk of your HP computing equipment or available on the HP web site www hp com ergo Getting Started with Your HP Brio This chapter describes how to begin working with your HP Brio PC and how to use the online HP Brio Center preinstalled on your PC Starting Your HP Brio eese page 10 Setting Up Windows sese page 10 Stopping Your HP Brio essere rnnt page 11 Your PC S Desktop cea page 12 HP Brio Center Your Desktop Assistant sss page 13 Using Your Software essere page 16 Finding Information on the Web sese page 16 Securing Your HP Brio Starting Your HP Brio Starting Your HP Brio To start the PC for the first time press the On Off button o On Off Button
66. he regional drive becomes fixed and cannot subsequently be changed C You have either a hardware or a software MPEG decoder installed on your system O Your PC s hardware and software configuration supports the playing of DVDs The following configuration is recommended e At least an Intel Celeron processor with a minimum clock speed of 400 MHz e BAMB of memory Windows 2000 Windows 98 Display settings of 800 x 600 pixels High Color 16 bit O You are using the latest drivers These can be downloaded from the HP Brio support Web site at www hp com go briosupport You are not trying to play DVD video under Windows NT 4 0 DVD video is not supported by this operating system C You have enabled DMA mode on the Secondary IDE channel in the Setup program accessed by pressing F2 during startup For more information on using and troubleshooting DVD refer to the PC s online HP Brio Center The CD ROM CD RW or DVD Drive Doesn t Open What to Do L 1 If you have difficulty removing a disc from the drive during a power failure for example you can use the manual eject button With a thin solid rod such as the end of a paper clip push the drive s manual eject button 3 Toclose the drive door push it gently closed without forcing it The drive door may not close completely until it is fully functional for example when the power comes back on 28 The Printer Doesn t Work The Printer Will Not Print Have you ch
67. here is a lot more troubleshooting information including FAQs on your PC s online HP Brio Center Need More Help For more detailed help refer to the troubleshooting information which is available on HP s support web site at www hp com go briosupport 41 HP Hardware Diagnostics e DiagTools HP Hardware Diagnostics e DiagTools Note HP strongly recommends you use e DiagTools It provides the most effective way of solving most hardware problems It can also help you distinguish between a hardware and a software problem What Is e DiagTools For With e DiagTools you can check the configuration of your PC and see whether it is functioning correctly diagnose hardware related problems provide precise information to support personnel so that they can solve your problems quickly and efficiently How Do I Run e DiagTools You can run e DiagTools from 42 The Utility Partition on your PC s hard drive To run diagnostics from the hard drive restart the PC and press F10 when the message Press F10 to start hardware diagnostics or any other key to proceed appears on screen Your PC s HP Brio Assist CD ROM Drivers amp Utilities Refer to HP Brio Assist CD ROM below HP Brio Assist CD ROM HP Brio Assist CD ROM Your PC comes with two HP Brio Assist CD ROMs Windows 98 version or three Windows 2000 version e HP Brio Assist CD ROM System Recovery 1 or 2 CDs e HP Brio Assist CD ROM Drivers
68. hing any cables on the underside of the unit especially if your power supply has an airflow guide fitted 3 Snap the unit back into place 52 Accessing Internal Components Removing and Replacing the Side Panel To Remove the Side Panel You are only required to remove the side panel of the PC when removing or replacing 5 25 inch devices such as CD ROM CD RW DVD ROM or Zip drives in the upper expansion shelves 1 Once the main cover has been removed loosen the screw on the side panel 2 Slide the side panel back by about 2 cm 0 6 inches 3 Lift the side panel up and off the PC To Replace the Side Panel 1 Lower the side panel onto the PC making sure that the inside of the panel fits correctly into the guide rail Leave a gap of about 2 cm 0 6 inches between the panel and the front of the PC 2 When you are sure that the inside of the panel fits correctly into the guide rail slide the panel towards the front of the PC 3 Tighten the screw that holds the panel in place 53 Accessing Internal Components Removing and Replacing the Front Panel To Remove the Front Panel Note You must first remove the main cover before removing the front panel 1 Standing in front of the PC pull open the three plastic clips to the left side of the panel until the panel begins to come off 2 Tilt the panel round slightly and carefully lift it off ie m hak mi 3 Laythe front panel on a flat surfac
69. igured for your floppy drive L The hardware is working properly Advanced Troubleshooting Have you checked that The drive s power and data cables are correctly connected 26 444 How You will receive an on screen error if the diskette is not properly formatted Use a diskette cleaning kit see your PC dealer Enter the Setup program by pressing F 2 at startup then e Go to the Advanced menu You should see a hard disk drive declared in the Flexible Disk Drive submenu Run e DiagTools to see if it detects a problem with the floppy drive refer to page 42 How Check that the drive s power and data cables are correctly connected at both ends floppy drive and system board Refer to page 59 for connections to the floppy drive and page 57 for connections to the system board Hardware Problems There s a Problem with the CD ROM CD RW or DVD Drive Have you checked that C There is a disc inserted in the drive gt The Setup program is correctly configured for your drive gt The device boot order is set correctly in the Setup E program gt L The hardware is working properly ES Advanced Troubleshooting Have you checked that C All cables data power and audio have been properly connected both to the drive and to the system board L The jumpers on the drive are set correctly gt How Click on the drive letter assigned to your drive in Windows Explorer If you receive a m
70. ime after HP Phone setup configuration and no time limit first year Support start up Advanced remote technical Annual contract Business hours Annual fee or Anytime HP Authorized HP Network g E Phone in support for multi vendor 24 hour 7 day minimum fee Reseller networked environments service also per incident Support available Service Technical Support Customer defined As required Annual fee or Anytime Reseller fee per Contracts Ma incident 99 Other Services 100 Index B battery replacing 69 beep codes 35 BIOS configuring your PC 76 setting system defaults 73 updating 76 boot device priority 73 C cables in the PC 57 cards installing 66 CD ROM CD RW installing 62 clearing CMOS 74 CMOS 74 configuring your PC 76 connecting keyboard 3 monitor 3 mouse 3 power cords 3 connectors in the PC 57 cover removing 49 51 53 replacing 49 53 54 D DVD installing 62 recommended configuration 28 E e DiagTools features 42 running 42 errors at startup 35 beeps 35 POST 35 expansion cards installing 66 F FAQs 41 floppy drive replacing 59 H hard drive replacing 60 hardware diagnostics 42 help online vi HP Brio Assist CD ROM changing OS 43 reinstalling drivers 44 running e DiagTools 44 system recovery 43 HP Brio Center v HP Brio support web v HP Setup program menus 45 setting defaults 73 using 45 installing hardware 47 M mem
71. in the Setup program 73 Clearing Your PC s CMOS BIOS Settings Clearing Your PC s CMOS BIOS Settings CMOS is a chip that keeps a record of installed components when your PC is turned off Clearing CMOS settings may help you resolve some common problems For example e when you need to clear passwords to have full access to your PC s BIOS Setup program e when your PC cannot detect an expansion card or other device e when you are having problems booting the PC You can clear CMOS settings e by using your PC s BIOS Setup program by opening your PC and clearing CMOS manually Clearing CMOS Using the Setup Program If you are able to gain access to your PC s Setup program use the following simple method to clear CMOS settings 1 Restart your PC and press F2 when the message Press F2 to enter Setup appears on screen Refer to page 72 2 From within the Setup program press F9 to load Setup defaults 3 Press F10 to exit Setup saving changes Manually Clearing CMOS and Passwords You should clear CMOS manually when you cannot gain access to the PC s Setup program To clear CMOS and Passwords 1 Remove the PC s main cover Refer to page 49 Switch block 74 Clearing Your PC s CMOS BIOS Settings Switch Switch function 1 CMOS OFF normal default ON clear CMOS and reload default values in Setup 2 Password OFF enabled default ON disabled clear User and Administrator passwords
72. install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during a lightning storm There may be a risk from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Never touch or remove the communications board without first removing the connection to the telephone network Use minimum N 26 AWG wire for telephone cable Choosing a Comfortable Workspace WARNING Choose a workspace for your computer near a grounded electrical wall Socket If your monitor has a tilt swivel base attach it to the monitor as described in the monitor manual Position the monitor on your desk Position the computer to allow proper ventilation and access to the cables If you are in doubt that you can lift the equipment safely do not try to move it without help HP Brio Information Roadmap HP Brio Guide The HP Brio Guide this manual will help you e Set up and begin using your HP Brio PC for the first time E d e Troubleshoot your PC e Upgrade and replace components in your PC e Find out where to get more information Your PC s Online HP Brio Center HP Brio Center for information on e Using your PC a Using
73. io s voltage switch is correctly set gt If the problem persists contact your authorized support provider How Connect the power cord to a grounded power outlet and to the PC If you hear a series of beeps when you turn the PC on refer to page 35 Plug another device into the power outlet and check that it works 1 Disconnect the power cord 2 Select the correct setting on the voltage switch located beside the power connector in the rear of the PC 3 Reconnect the power cord 4 Start the PC If the LED does not light check that the status panel connector is connected correctly to the system board see page 57 How 1 Disconnect the PC s power cord 2 Remove the PC s main cover and lift out the power supply see page 51 3 Remove internal connectors from any accessory devices you have added and disconnect any add on expansion cards 4 Reconnect the devices one by one booting the PC each time to see if it works correctly 5 Ifyou are still unable to localize the fault contact your authorized support provider 1 When you power on the PC check that the light on the On Off button comes on and that you hear the power supply fan 2 If nothing happens contact your authorized support provider The original power supply unit may have to be replaced 19 My HP Brio Doesn t Start Properly The PC Hangs and Emits Beeps During Startup These beeps indicate errors in the very early stages of
74. isplay Connecting Devices to Your HP Brio PC Connecting Other Equipment icio TWO 9 pin Serial Connectors turquoise Speaker Headphone Socket lime light blue 10 100BT LAN Connector If your PC has an integrated LAN facility connect the network cable to the PCI LAN card as shown here CD player or Microphone other device Socket 25 pin Parallel Connector burgundy To connect a printer to your HP Brio refer to the manual that came with the printer R Two USB Connectors black USB is supported by Windows 98 and Windows 2000 pink Internal PCI Modem Connector If your PC has an integrated modem facility connect the telephone cable both to the telephone wall socket and to the modem card as shown here Some modems also have a second socket to connect the card to your telephone WARNING Always turn the volume down hefore connecting headphones or speakers to avoid discomfort from unexpected noise or static Listening to loud sounds for prolonged periods of time may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put the headphones on slowly increase the volume until you find a comfortable listening level When you are able to hear comfortably and clearly without distortion leave the volume in that position Connecting Devices to Your HP Brio PC Setting the Country for Your Modem You
75. ks on the socket and push it firmly into place The clips close automatically 8 Replace the power supply unit 9 Replace the main cover Refer to page 54 65 Installing an Expansion Card Installing an Expansion Card 1 2 3 4 8 66 Switch off the PC Remove the PC s main cover Refer to page 49 Lay the PC on its side Press down on the clip on the card retention mechanism until it comes loose and lift it out Locate the slot you want to use e If fitting a card in an empty slot remove the slot cover e freplacing a card in an expansion slot disconnect it from the slot and slide it out Aligning the new card carefully press it firmly into the socket Replace the card retention mechanism by pressing on its flat edge until it clips back into place Replace the PC s main cover Refer to page 49 Replacing the Power Supply Unit Replacing the Power Supply Unit WARNING Hewlett Packard does not support power supply upgrades This information is provided to help you replace a defective power supply unit For your safety only replace with a power supply provided by HP support services To avoid electrical shock do not open the power supply There are no user serviceable parts inside 1 Switch off the PC and remove the main cover 2 Laythe PC on its side 3 Release the power supply cables from the cable clamp situated under the floppy drive unit 4 Press down the retaining clip
76. n running normally Recent changes to the PC Have there been any recent changes made to the PC Any e DiagTools errors Run e DiagTools Refer to page 42 Hardware Which BIOS version is used he BIOS version is displayed on the Summary Screen accessed by pressing Esc during start up or in the Setup program accessed by pressing F2 during start up Any BIOS parameter changes Did the problem occur after changes were made to the BIOS using the Setup program Operating System Are you using the original operating system software that came preloaded on your PC What is the operating system version If no what is the operating system version Select Settings gt Control Panel from the Start menu then click on the System icon The operating system version is displayed under System Any operating system generated error messages Please note down exact text of error message Any errors during boot Power On Self Test This test checks all installed components Any POST errors will be displayed on your monitor screen or signalled by beep codes If you hear any beep codes you should count them 45 Support and Information Services 46 Upgrading and Replacing HP Brio Hardware This chapter describes how to e upgrade hardware components o replace faulty components Important Before You Start cccccceessessesccescseesseseseeneseees page
77. nd any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings To avoid electrical shock and harm to your eyes by laser light do not open the laser module of the CD ROM The laser module should only be serviced by service personnel Do not attempt to make any adjustment to the laser unit Refer to the label on the CD ROM for power requirements and wavelength This PC is a class 1 laser product The Keyboard Doesn t Work Properly Have you checked that How C The keyboard cable is correctly connected gt Plug the cable into the correct connector on the back of the HP Brio Color coding is used for easy matching C The keyboard is clean and no keys are stuck gt Check all keys are at the same height and none are down stuck C The keyboard itself is not defective gt Either replace the keyboard by a known working unit or try the keyboard with another HP Brio L The keyboard settings are not causing a gt gt Select Settings gt Control Panel gt Keyboard from problem the Start menu to view your keyboard settings C You are using the correct driver This driver is gt Download the latest driver from HP s Web at provided with all Windows NT 4 0 Windows www hp com go briosupport 98 and Windows 2000 preloaded systems For other operating systems refer to your operating system s documentation C You are using the latest BIOS for your PC ES Downloa
78. nect the keyboard from the PC Attach the keyboard to another PC of the same model f the keyboard works you may need a new system board Contact your authorized support rovider load the latest BIOS and instructions for its ation from HP s Web at hp com go briosupport Floppy Drive Test Error Have you checked that C The drive is correctly configured in the PC s Setup program Refer to page 45 O The floppy drive is working You are using the latest BIOS for your PC Advanced Troubleshooting Have you checked that C The drive cables are correctly connected C The drive cable is working The drive itself has not failed We wk e oy 4 My HP Brio Detects an Error at Startup How 1 Switch the PC OFF then ON 2 When the message Press F2 to Enter Setup appears press the F 2 key Refer to page 72 3 Check the floppy disk drive is enabled and that the correct type is selected refer to page 26 Insert a known working floppy disk and see if it Works Run e DiagTools Refer to page 42 Download the latest BIOS and instructions for its installation from HP s Web at www hp com go briosupport How 1 Disconnect the power cord 2 Remove the PC s main cover refer to page 49 and power supply refer to page 51 3 Check the floppy drive s power and data cables are correctly connected refer to page 57 and page 59 4 Close the PC then switch it on and check it works Disconnect the pow
79. ned to respect the environment as much as possible HP can also take back your old PC for recycling when it reaches the end of its useful life HP has a product take back program in several countries The collected equipment is sent to one of HP s recycling facilities in Europe or the USA As many parts as possible are reused The remainder is recycled Special care is taken for batteries and other potentially toxic substances which are reduced into non harmful components through a special chemical process If you require more details about HP s product take back program contact your local dealer or your nearest HP Sales Office 85 HP Hardware Warranty HP Hardware Warranty Important Before claiming warranty assistance you should a read thoroughly the troubleshooting information in this manual b check your precise warranty entitlement by looking at the warranty entitlement label at the rear of this manual and c check your product receipt to ensure you are still within the product warranty period General This HP Hardware Warranty statement gives you the customer express warranty rights from HP the Manufacturer Please read the rest of this manual for your product specific warranty entitlements In addition you may also have other legal rights under applicable local law or special written agreement with HP FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT
80. oduct warranty period 30 Day Limited Hardware Warranty 30 day Free Parts Exchange or Product Return Service e Free parts exchange service or return of the entire product including keyboard and mouse within 30 days of product purchase to the HP Authorized Support Provider from where the product was purchased You may be asked for proof of purchase date HP Validation and Service Options If HP receives notice of a defect in your HP hardware product during the hardware product s warranty period HP or its designate may at its option and depending on warranty entitlement 1 Repair the parts which prove to be defective OR 2 Replace the parts which prove to be defective OR 3 Provide you the end user customer with the appropriate part s required for repair In this event HP may e Provide you with written instructions for replacing the defective part s e Provide free telephone assistance for installation of the replacement component e Prepay shipping charges duties and taxes for replacement parts sent to you as well as for any parts that HP asks to be returned You will be billed for any defective part s not returned as requested by HP HP reserves the right to validate any claims of defective products or components before repairing or replacing such products or components Obtaining Warranty Service Customer Responsibilities Before Contacting HP Before contacting HP for warranty service for your HP product please p
81. on on the taskbar then correct select Open Volume Control and adjust the settings if required Refer to the operating system documentation for more information Advanced Troubleshooting Have you checked that How C The problem is not caused by a hardware gt Check the settings of the audio interface and other conflict Hardware conflicts occur when two accessories in your system or more peripheral devices compete for the same signal lines or channels Conflicts between your audio interface and a peripheral device might be due to the settings of the 1 0 addresses IRQ or DMA channel No Sound When Playing a Multimedia or Audio CD Have you checked that How C The volume control on the CD ROM drive is gt Turn up the volume dial on the front of the drive correctly set C If you are using headphones or speakers gt Refer to page 4 for information on connecting speakers and headphones e Double click on the speaker icon on the taskbar then set the required volume with the volume slider they are correctly connected e the operating system volume controls are correctly set C The audio cable for the CD ROM drive is gt Refer to page 57 correctly connected to the connector on the system board A New Add On Sound Card Does Not Work Have you checked that How C You have disabled the integrated sound gt To disable integrated sound enter F 2 during startup features on your PC as required then check that
82. one jack of type RJ11 The REN is useful to determine the quantity of devices that may be connected to the telephone line and still have all of those devices ring when your telephone number is called In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENS contact the telephone company to determine the maximum REN for the calling area If this equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service In the event this equipment should fail to operate properly disconnect the unit from the telephone line Try using another FCC approved telephone in the same telephone jack If the trouble persists call the telephone company repair service bureau If the trouble does not persist and appear s to be with this unit disconnect the unit from the telephone line and discontinue
83. ory 101 installing 65 N Notice vi 0 online information vi online troubleshooting 15 P passwords 74 PC configuring 76 POST errors 35 power supply replacing 67 problems at startup 35 audio 33 FAQs 41 hardware 23 identifying 22 more help 41 PC beeps 35 PC doesn t start 19 PC doesn t work 21 software 31 what to do first 18 processor replacing 58 R removing cover 49 53 replacing battery 69 CD ROM CD RW 62 cover 49 53 floppy drive 59 hard drive 60 power supply 67 processor 58 system board 55 starting the PC 10 startup errors 35 startup problems 35 support 79 system board replacing 55 T technical characteristics 77 troubleshooting HP Brio Center 15 what to do first 18 U updating BIOS 76 upgrading your PC 47 using CD RW 14 DVD 14 HP Setup program 45 keyboard 14 modem 14 mouse 14 Using Your HP Brio PC 14 W warranty 79 86 Windows setting up 10 tour 14 working in comfort 14 102 Warranty Entitlement Information affix label here for other warranty options Worldwide 3 year International Limited Hardware Warranty 1 year Next Business Day Onsite 2 year Parts Exchange 3 year Exchange Keyboard and Mouse China 3 year International Limited Hardware Warranty 1 year Next Business Day Onsite 2 year Return to Bench 3 year Exchange Keyboard and Mouse India amp Latin America part numbers ending with B 1 year Next Business Day Onsite 1 year Exchange Keyboard
84. ot dependent on local power is available for emergency use Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specification 1 a There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and b The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt 2 Where automatic calls are made to different numbers the equipment shall go on line for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt 3 The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing All persons using this device for recording telephone conversations shall comply with New Zealand lav This requires that at least one party to the conversation is to be aware that it is being recorded In addition the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is used and what is disclosed to any other party Recycling your PC HP has a strong commitment toward the environment Your HP Personal Computer has been desig
85. otect the environment do not dispose of batteries in household waste Please return used batteries to the shop from which you bought them or to the dealer from which you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge 1 2 3 Switch off the PC and remove the PC s main cover refer to page 49 Lay the PC on its side Remove the power supply unit to gain better access to the inside of the PC refer to page 51 Position of battery Remove the old battery by pressing the retaining clip with a flat headed screwdriver and lifting the battery clear of the battery holder Place the new battery in the battery holder with the sign on top and ensure that it is properly seated Replace the power supply unit Replace the PC s main cover Refer to page 54 69 Replacing the Battery 70 Technical Information This chapter provides technical information on your PC For more detailed information refer to the PC s datasheet in the library on HP s web site www hp com desktops HP Setup Program seen tentent Clearing Your PC s CMOS BIOS Settings Your PC s BIOS Technical Characteristics eene HP Setup Program HP Setup Program The HP Setup program allows you to view and change the configuration of your HP Brio PC Sometimes you may
86. power cables and CD audio cable if you have a CD ROM CD RW or DVD drive The power and floppy cables should be held in place by the cable clamp under the floppy drive If you can t remember how to reconnect them refer to page 57 12 Replace the power supply unit Refer to page 52 13 Replace the PC s main cover Refer to page 49 56 Cables and Connectors in Your PC Cables and Connectors in Your PC Internal devices such as the power supply processor hard drives DVD and CD ROM drives use the following data and power cables These are connected to the system board and internal devices as shown below You must also connect the power connector status panel connector and CD audio connector if a CD ROM is fitted to the system board Power supply fan connector Power connector Processor fan connector not used if a passive heatsink is fitted as shown here Floppy drive Hard drive CD ROM DVD CD RW Tape or Zip drive oe Status panel connector CD audio connector 57 Replacing a Processor Replacing a Processor WARNING For your safety disconnect the power cord and all external cables 1 Switch off the PC and remove the PC s main cover Refer to page 49 Lay the PC on its side 3 Remove the power supply unit to gain better access to the inside of the PC refer to page 51 4 Ifthe processor has an active heatsink a heatsink with a fan disconnect the processor fan cable from the s
87. ppears press the F 2 key Check that Integrated 1 0 Ports Parallel Port is not disabled in the Advanced menu 3 Thissetting should be Auto How e Check that the correct driver is installed on your PC by clicking on the Start menu then selecting Settings Printers The driver for your printer should be displayed in the Printers window that appears e Check the cables and if it still does not work check the product documentation 29 Hardware Problems A Newly Installed Device Is Not Recognized Have you checked that C The device is installed or connected properly C If it is an external device that it is switched on The Modem Doesn t Work Have you checked that C Your PC has the correct modem country setting L The problem is not described in the Fix a Problem section of the HP Brio Center on your PC 30 4 4 How e Expansion cards Check that expans seated in their slo e Internal devices Check any interna External devices Check any connec devices for bent pi Press the device s and poor connection ion cards are properly S cables for bent pins ions to external ns or poor connection power button if there is one and check correctly connecte How Refer to Setting the Modem on page 5 hat the power cable is d Country for Your Select HP Brio Center in your PC s Start menu Software Problems Software Problems The Power Light Is On
88. r microphone My HP Brio Detects an Error at Startup My HP Brio Detects an Error at Startup When your PC starts up it tests your hardware configuration for any problems Your PC may emit a series of distinct loud beeps if a problem is found during the very early stages of startup The BIOS in your PC then performs a Power on Self Test POST If a problem is detected during POST an error is displayed on your monitor If you hear a series of beeps you should count them as this will help you detect the cause of the problem Here are some examples e absent or incorrectly connected processor e 2 power supply in protected mode e 3 memory failure detection e 4 video card failure If you miss the beep code turn off the PC then press and hold in the On Off button for a few seconds and listen for the signal again This section describes what to do if your PC encounters a startup error Memory Test Error Note this error is indicated by a series of beeps while the screen remains blank Have you checked that How The PC s memory modules are installed gt 1 Disconnect the power cord correctly 2 Remove the PC s main cover refer to page 49 and power supply refer to page 51 3 Check the memory modules are correctly installed of the correct type and in the correct sockets refer to page 65 4 Close the PC reconnect the power cord and check that the PC boots starts C The PC s memory modules are working g
89. repare by e Consulting the troubleshooting section of your User s Guide e Running the diagnostic software if installed on your system to diagnose your product and to obtain information that will be requested by a support agent e Troubleshooting your system using support information provided on the HP Worldwide 90 In the U S A Elsew Note here HP Hardware Warranty Web support site at For HP Vectra PCs http www hp com go vectrasupport For HP Brio PCs http www hp com go briosupport For HP Kayak PC Workstations http www hp com go kayaksupport e Locating your proof of purchase date indicated on your receipt invoice etc e Having immediate access to the defective product for potential online or telephone troubleshooting by an HP service agent e Securing all proprietary and confidential information and maintaining a procedure external to the products for reconstruction of lost or altered files data or programs if on site service is applicable HP Telephone Support Services Free telephone support for your hardware product is available from HP Customer Care Centers refer to page 98 for contact telephone numbers during the product warranty period under the following conditions e You may request support for basic configuration setup and troubleshooting of your hardware product during the first year of the product warranty period e You may request warranty support for your HP hardware product during
90. roduct in an acceptable and repairable condition Return for Repair service is limited to the repair of hardware failures only Returned product failures caused by non HP products whether internal or external to the system processor unit are subject to standard per incident repair charges If a hardware failure is not found you will be billed for the service provided You may be required to provide proof of the purchase date of your product before warranty service will be provided Obtaining Product Return Service For Product Return Service you must contact HP or an HP Authorized Support Provider within 30 days of the product purchase date You may be required to justify the reason for returning the product You may also be asked for proof of the product purchase date If the product cannot be repaired you must return the defective product to the HP Authorized Support Provider from whom you purchased your product in order to exchange it for a non defective product or to receive a refund Unless otherwise stated or agreed upon in writing with HP all hardware components must be returned for refund with the entire central processor unit 93 HP Software Limited Warranty HP Software Limited Warranty THIS HP SOFTWARE LIMITED WARRANTY SHALL COVER ALL SOFTWARE INCLUDING OPERATING SYSTEM SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT IT SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED I
91. roperly you may have reconnected the status panel connector wrongly Remove the front panel and check the connection of the cable 59 Replacing the Hard Drive Replacing the Hard Drive For information on recovering the contents of your old hard drive refer to HP Brio Assist CD ROM on page 43 WARNING For your safety disconnect the power cord and all external cables 1 2 3 4 Switch off the PC and remove the PC s main cover Refer to page 49 Lay the PC on its side Remove the power supply unit to gain better access to the inside of the PC refer to page 51 Loosen the two thumb screws that hold the hard drive in place Caution Take care when handling the hard drive A small drop can damage it 5 Press firmly downwards on the hard drive and tilt it away from the hard drive tray until it can be lifted out Hold the drive tray firmly so as not to drop it 6 Remove the hard drive s data and power cables 60 Replacing the Hard Drive 7 Carefully insert the two metal retention pins in the holes on the underside of the hard drive and ensure that the middle screw hole is facing the tray s alignment window 8 Push down on the drive then tilt it towards the PC chassis until the middle screw hole appears in the tray s alignment window 9 Tighten the two thumb screws 10 Reconnect the power and data cables Refer to Cables and Connectors in Your PC on page 57 if you are unsure of which cabl
92. rovided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance Dieses Geraet wurde gemaess der Entscheidung 98 482 EG des Rates europaweit zur Anschaltung als einzelne Endeinrichtung an das oeffentliche Fernsprechnetz zugelassen Aufgrund der zwischen den oeffentlichen Fernsprechnetzen verschiedener Staaten bestehenden Unterschiede Stellt diese Zulassung an sich jedoch keine unbedingte Gewaehr fuer einen erfolgreichen Betrieb des Geraets an jedem Netzabschlusspunkt dar Falls beim Betrieb Probleme auftreten sollten Sie sich zunaechst an ihren Fachhaendler wenden Cet quipement a recu l agr ment conform ment la d cision 98 482 CE du Conseil concernant la connexion paneurop enne de terminal unique aux R seaux T l phoniques Publics Commut s RTPC Toutefois comme il existe des diff rences d un pays l autre entre les RTPC l agr ment en soi ne constitue pas une garantie absolue de fonctionnement optimal chaque point de terminaison du r seau RTPC En cas de probl me vous devez contacter en premier lieu votre fournisseur La presente apparecchiatura terminale stata approvata in conformit della decione 98 482 CE del Consigho per la connessione panaeuropea come terminale singolo ad una reteanalogica PSTN A causa delle differenze tra le re
93. s contact your authorized support provider 38 CMOS Test Error Have you checked that C The internal battery is working C You are using the latest BIOS for your PC The CMOS is not corrupted Advanced Troubleshooting Have you checked that O Power is correctly connected to the system board You don t need to restore the default configuration settings If the problem persists contact your authorized support provider My HP Brio Detects an Error at Startup How 1 Set the PC to the correct time refer to the operating system manual Switch off and unplug the PC for an hour Restart the PC and check the time is correct If the time is incorrect replace the PC s battery by a new one refer to page 69 AUN Download the latest BIOS and instructions for its installation from HP s Web at www hp com go briosupport Clear your PC s CMOS in the PC s Setup program the recommended method if you have access to this option Refer to page 74 Clear your PC s CMOS manually Refer to page 74 How 1 Disconnect the power cord 2 Remove the PC s main cover refer to page 49 d power supply refer to page 51 3 Check the power connector is correctly attached to the system board 4 Close the PC reconnect the power cord and eck that the PC boots starts 1 Switch the PC OFF then ON 2 When the message Press F2 to Enter Setup appears press the F 2 key 3 Press F9 to restore default values 4
94. s the front of the PC 4 Tighten the two screws on the back of the main cover 50 Accessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power Supply Note Itis recommended that for many operations on the inside of the PC you remove the power supply unit without disconnecting the power cables to allow easy access to internal components Where this is necessary it is indicated as such in the following pages If you need to replace your existing power supply with a new one refer also to page 67 1 Once you have removed the main cover lay the PC on its side 2 Release the power supply cables from the cable clamp under the floppy drive bay 3 Press down the retaining clip at the top of the power supply unit and holding the unit carefully rotate it upwards 4 Pushthe second retaining clip outwards and lift the power supply unit out of the PC and lay it by the underside of the PC not beside the front panel If you are not replacing the power supply you do not need to remove its connections to internal devices or the system board clip cable clamp 51 Accessing Internal Components To Replace the Power Supply Caution Ensure that you do not trap or crush any internal cables when replacing the power supply 1 Insert the protruding pins at the back of the unit in the guiding grooves Rotate the power supply back into place making sure that you are not trapping or crus
95. set correctly Hardware Problems How Such alerts can appear on your screen at startup or while the PC is running If you receive such an alert carry out an immediate data backup then contact HP support at www hp com go briosupport t0 ask for a replacement hard drive Run ScanDisk and Disk Defragmenter to see f they detect a problem with the hard disk drive To access these utilities select Programs Accessories gt System Tools rom the Start menu Enter the Setup program by pressing F 2 at startup then check the configuration of the Boot menu Enter the Setup program by pressing F 2 at startup then go to the Advanced menu You should see a hard disk drive declared in the IDE Devices submenu Enter the Setup program by pressing F2 at startup Make sure you have enabled the On chip Primary IDE and the On chip Secondary IDE fields under Hardware Protection in the Boot menu How Check that the drive s power and data cables are correctly connected at both ends hard drive and system board Refer to page 60 for connections to the hard drive and page 57 for connections to the system board Check that the jumpers on the hard drive are in CS cable select mode 25 Hardware Problems There s a Problem with the Floppy Drive Have you checked that L You are using a formatted diskette and it is inserted correctly The floppy is clean The Setup program is correctly conf
96. stallation instructions contained in the README file accompanying the driver Running HP e DiagTools 1 Insert the HP Brio Assist CD ROM Drivers amp Utilities in the CD ROM drive and restart the PC 2 Inthe menu that appears select Run Hardware Diagnostics 3 Follow the onscreen instructions in the e DiagTools screen that appears 44 Support and Information Services Support and Information Services You can learn more about HP service and support from the support Web Site www hp com go briosupport Information on Your Warranty and Customer Care Centers Details about the warranty that comes with your HP Brio PC and how to contact HP Customer Care Centers are available on page 86 and page 98 respectively Collecting Information on Your PC Before Contacting HP Support Take a piece of paper and note down some of the information mentioned below This will help HP support deal with your problem quickly and efficiently PC Description Model number Serial number RAM e Number of megabytes installed See label on the right side of your PC See label on the right side of your PC e Theamount of RAM is displayed on the Summary Screen accessed by pressing Esc during start up or in the Setup program accessed by pressing F2 during start up Question or Problem Write down a brief description of the problem Frequency How often has the problem occurred Run OK How long has the PC bee
97. swords see page 74 This will allow the PC to start without a password 31 Software Problems Problems Using the Euro Symbol O E E Have you checked that Your operating system and applications support this feature The font you are using supports the Euro symbol Your keyboard has a Euro symbol If not you can configure the keyboard 32 How Only the latest operating systems such as Windows 98 and Windows 2000 provide integrated support for the Euro symbol in certain languages only Only certain versions of Windows NT 4 0 provide support for the Euro symbol For more information on how to enable support of the Euro symbol refer to Microsoft s Web site at www microsoft com windows euro asp If the symbol is supported by a particular font you will see it in the Character Map accessible by selecting Programs gt Accessories gt System Tools c Character Map Select Settings gt Control Panel in the Windows Start menu then double click on Keyboard and select the Language or Input Locales tab in the Keyboard Properties Window Click on Add and select the country that corresponds to your keyboard and click OK to exit the Control Panel My HP Brio Has an Audio Sound Problem My HP Brio Has an Audio Sound Problem No Sound When Running Applications Have you checked that How C The volume mute and balance settings are gt Right click on the speaker ic
98. t 1 2 sconnect the power cord emove the PC s main cover refer to page 49 nd power supply refer to page 51 eplace the memory modules by known working emory modules from the same model of PC efer to page 65 ose the PC reconnect the power cord and check that the PC boots starts 2v C Co Zo as 3 Advanced Troubleshooting Have you checked that How C You are using the latest BIOS for your PC gt Download the latest BIOS and instructions for its installation from HP s Web at www hp com go briosupport If the problem persists contact your authorized support provider 35 My HP Brio Detects an Error at Startup Keyboard Test Error Have you checked that C The keyboard cable is correctly connected gt The keyboard is clean and keys are not stuck down C The keyboard is working gt O The keyboard port is working gt C You are using the latest BIOS for your PC gt If the problem persists contact your authorized support provider 36 How 1 Switch off the PC 2 Plug the cables into the correct connectors on Chec the back of the PC you may have problems if you connect the mouse to the keyboard connector k all keys are at the same height and none are stuck keyboard 1 2 3 Switch off the PC Replace the keyboard by a known working unit Switch on the PC and check it works Run e DiagTools Refer to page 42 1 2 3 Dow instal WWW Discon
99. t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the PC while you are removing the accessory from the bag Handle the accessory as little as possible and with care Inside the Computer Processor Power supply Two Front Access Device Shelves CD ROM drive DVD ROM Zip or CD RW drive Floppy drive Hard drive Main memory j modules 2 slots P Up to Three PCI AGP Slot 133 MHz SDRAM Expansion Card Slots For an add on 64 MB 128 MB Some slots may come with video card 256MB pre installed cards 48 Accessing Internal Components Accessing Internal Components Removing and Replacing the Main Cover WARNING For your safety disconnect the power cord and all external cables To Remove the Main Cover 1 Place the PC on a flat surface and stand behind it Disconnect all cables from the rear of the PC 2 3 Loosen the two thumb screws at the rear of the PC 4 Slide the cover back by about 2 cm 0 6 inches 5 Tip the cover to the side and lift it off To Replace the Main Cover 1 Position the metal flap on the bottom inside of the cover over the guide rail of the PC leaving a gap of about 2 cm 0 6 inches between the cover and the front of the PC 2 Tilt the cover towards the PC 49 Accessing Internal Components 3 Check that the bottom inside of the cover fits correctly over the guide rail then slide the cover toward
100. ter describes how to avoid or solve problems with your HP Brio PC What to Do First iion iE Uere oce tete page 18 My HP Brio Doesn t Start Properly sus page 19 My HP Brio Isn t Working Properly eee page 21 What Kind of Problem Is It sese page 22 Hardware Problems s cscsececsssececeesesecseeeeseseeeeseeseseateasseeseaees Software Problems sesenta My HP Brio Has an Audio Sound Problem My HP Brio Detects an Error at Startup Frequently Asked Questions scsscscscsesssessesssescseecseseeseeees Need More Help cccccsccssesssssssssscssscsescsesssessessseecseecseseseseseses page 41 HP Hardware Diagnostics e DiagTools page 42 HP Brio Assist CD ROM esee eene page 43 Support and Information Services sss page 45 What to Do First What to Do First Don t panic Most things that go wrong with computers can be fixed relatively easily provided you do not rush into them Use the following checklist to see where you can find help C Is there really a problem with my gt Either PC or do just not know how to e Refer to chapter 2 in this manual Getting do something Started with Your HP Brio for basic advice on using your PC Or Ey e Refer to your online
101. ti dei differenti paesi l approvazione non garantisce per di per s il funzionamento coretto in tutti punti di terminazione di rete PSTN In caso di problemi contattare in primo luogo il fornitore del prodotto Este equipo ha sido homologado de conformidad con la Decisi n 98 482 CE del Consejo para la conexi n panaeuropea de un terminal simple a la red telef nica publica commutada RTPC No obstante a la vista de la diferencias que existen entre las RTPC que se ofrecen en diferentes pa ses la homologaci n no constituye por si sola una garantia in condicional de funcionamiento satisfactorio en todos los puntos de terminaci n de la red de una RTPC En caso de surgir alg n problema procede ponerse en contacto en primer lugar el proveedor de equipo Dit apparaat is goedgekeurd volgens Beschikking 98 482 EG van de Raad voor de pan europese aansluiting van enkelvoudige eindapparatuur op het openbare geschakelde telefoonnetwerk PSTN Gezien de verschillen tussen de individuele PSTN s in de verschillende landen biedt deze goedkeuring op zichzelf geen onvoorwaardelijke garantie voor een succesvolle werking op elk PSTN netwerkaansluitpunt Neem bij problemen in eerste instantie contact op met de leverancier van het apparaat Network Compatibility Declaration This product is designed to interwork with the Public Switched Telecommunication Networks in UK Ireland Netherlands Sweden Denmark Finland Switzerland Luxembourg Belgium France
102. u can t shut down and restart the PC normally down press in the power button for 5 seconds The PC will shut down Note that any unsaved data will be lost My PC Has Become Slow Have you checked that How C You are not running too many applications at gt 1 Close any unused applications and check the same time whether the PC s performance improves C You have not filled your hard drive with too gt 1 Click on the letter corresponding to your PC s much data hard drive in Windows Explorer The amount of Tee space on the disk is displayed at the bottom of the Explorer window 2 Remove or back up any unwanted files 3 Compress any files you do not often have to access with a file compression utility CO You are not storing large numbers of gt gt e Select Programs Accessories gt System Tools unnecessary temporary files on your PC Disk Cleanup from the Start menu This will check your system for files you can safely delete For more information on optimizing PC performance refer to the PC s online HP Brio Center What Kind of Problem Is It Is My Problem Hardware or Software Related Have you checked that How Your PC s hardware is functioning normally gt e Run HP e DiagTools Refer to page 42 22 Hardware Problems Hardware Problems This section provides information on how to solve problems with your keyboard monitor drives or modem WARNING Be sure to disconnect the power cord a
103. use of the unit until it is repaired Please note that the telephone company may ask that you disconnect the equipment from the telephone network until the problem has been corrected or until you are sure that the equipment is not malfunctioning 82 Regulatory Information The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product Wo repairs may be done by the customer If trouble is experienced with this equipment please contact your authorized support provider for repair and warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs When programming and or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone facsimile machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the
104. vent of software failure to execute its programming instructions during the warranty period HP will provide the Customer with non defective software along with re installation instructions or assistance HP Service Procedures Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 80 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written warranty HP is not liable in case of misuse unauthorized modification improper maintenance or defects resulting from unauthorized use with non HP equipment 94 HP Software License Agreement Limitation of Liability and Remedies THE REMEDIES PROVIDED ABOVE ARE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFIT WHETHER BASED ON WARRANTY CONTRACT TORT OR ANY OTHER LEGAL THEORY This warranty in no way effects Customers right under statutory law Obtaining Warranty Service Warranty Service may be obtained from the nearest HP sales office or in other locations indicated on HP s Web Site HP Software License Agreement Note Your HP product contains software programs CAREFULLY READ THIS LICENS
105. which files and folders are accessible on your PC or network Desktop Use this to place shortcuts to programs you use regularly or even files or folders This is where program windows are displayed B5 pk wy y Recycle bin The recycle bin stores files temporarily before they are deleted MU ee d stat Taskbar button Start button 1 This shows you which Use this to start programs ue Brio Center applications are running open documents find help Click on these buttons to and change your PC s open a program window settings Note All the features described in this section are standard to Windows For further details on any of these features together with details on general Windows functionality refer to the relevant Windows documentation or to Windows Help You can find out more about your Windows desktop by following the Windows Tour click on Using Your HP Brio PC Windows Tour in the HP Brio Center or by referring to the Windows documentation supplied with your computer HP Brio Center Your Desktop Assistant HP Brio Center Your Desktop Assistant The HP Brio Center helps you get the most out of your PC acting as a first E a point of reference for any questions you might have You can access the HP Brio Center by e double clicking on the HP Brio Center shortcut B on your PC s Desktop or e selecting HP Brio Center in the Start menu z HP Brio Center e x Access
106. y telephone lines and internal metallic water pipes systems if present are connected together This precaution may be particularly important in rural areas Caution Do not attempt to make electrical ground connections yourself contact the appropriate electric inspection authority or an electrician The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5 PAN European Regulatory Note The equipment has been approved under CTR21 For such products the following statement is required This equipment has been designed to work with all countries telephone networks in Europe Network compatibility is dependent on internal software settings Contact your vendor if it is necessary to use the equipment on a different telephone network or for further product support contact your authorized support provider on the phone numbers provided in the support and warranty documentation provided with the PC 83 Regulatory Information This equipment has been approved in accordance with Council Decision 98 482 EC for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between individual PSTNs p
107. yboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider during the three year product warranty period 3 Year Limited Hardware Warranty 3 Year Return for Repair Service e Return For Repair service for the central processor unit including free parts exchange and labor provided by an HP Sales and Service Center or an HP Authorized Support Provider during the three year product warranty period e Free parts exchange service for the central processor unit keyboard and mouse provided by an HP Sales and Service Center or HP Authorized Support Provider during the three year product warranty period 89 HP Hardware Warranty Note 1 Year Limited Hardware Warranty 1 Year On Site Service e On site service for the central processor unit including free parts exchange and labor provided by an HP Sales and Service Center representative or an HP Authorized Support Provider representative during the one year product warranty period e Free parts exchange service for the central processor unit keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider during the one year product warranty period 1 Year Limited Hardware Warranty 1 Year Free Parts Exchange Service e Free parts exchange service for the central processor unit keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider during the one year pr
108. ystem board 5 Unclip and remove the heatsink or heatsink fan unit This requires you to release it first on one side then on another 6 Raise the lever to the side of the socket to release the old processor then lift it out passive heatsink no fan 7 Install the new processor in the socket with its corner markers facing the corner markers on the socket then lower the lever to lock it in place 8 Fitthe new heatsink or heatsink fan unit and fasten its retention clip first on one side then on the other The heatsink can only go on one way If it is not positioned symmetrically over the processor remove it and fit it the other way round 9 Reconnect the processor fan cable if one is fitted Refer to page 57 10 Replace the PC s cover Refer to page 54 58 Replacing the Floppy Drive Replacing the Floppy Drive Note 1 Switch off the PC and remove the PC s main cover Refer to page 49 2 Remove the PC s front panel Refer to page 54 3 Remove the floppy drive s two connectors E i 4 Remove the floppy drive fixing screw 5 Pull firmly on the floppy drive tray to release it from its retaining clip and slide the tray out through the PC s front panel 6 Slide the new drive into the floppy drive bay until it clicks in place Replace the screw 8 Replace the floppy drive connectors 9 Replace the front panel Refer to page 54 10 Replace the main cover Refer to page 49 If the PC does not start p

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