User Manual for Mobile Banking VER 1.1
Contents
1. 29 a CHEQUE BOOK REQUEST uu enean eth eene eed aT a geo Ane eaae sats eR ee ER 29 M COMMERCE c 30 MOBILE TOP U P A nhe eidem iato tete Eie testae eto ami cae 30 ieu iddunticlMer 30 DONATIONS E 31 SETTINGS ec 32 ttr t e toda deret inae dieses eed ute vectra etos at hte 32 DEREGISTER u u an 32 FEEDBACK uuu apa E 33 CONTACT Ul 34 VALUE ADDED SERVICES Sana tn inte ie ke ende deren Toe et e UII HH e dne n 35 1 IMPS Funds Transfer through INET channel 35 2 IMPS Funds Transfer through INET channel 35 3 IMPS Funds Transfer through ATM channel 35 TWO FACTOR AUTHENTICATION 2 5 u rhet th Rau eaten dined tanta 35 3 Page Document control Document USER MANUAL FOR Creation Date Control MOBILE BANKING Fil2. db User Id Branch Code Circle Code Start Date yyyy MM dd End Date yyyy MM dd Channel ALL Transaction Type v Transaction Status A Transaction Sort None https mobile canarabank in canportal searchTransactionBylnfo action 1 50 PM 11 2 2015 Supervisor can view all transactions for the users by inputting user ID Supervisor can also view transactions by inputting any of the fields in above screen according to his her requirement 10 Page Supervisor can view IMPS details of any transaction with help of RRN from below screen Cus oss nara Bank 4 ve ied File Edit View Favorites Tools Help 45 CBS IMPORTANT LINKS Suggested Sites Web Slice Gallery v d Safetyy Toosv 7 hotel da PAN Canara Bank https mobile canarabank in canportal IMPSTransactionByRRN_input action 1 50 PM 11 2 2015 Supervisors can now view IMPS transaction details by inserting Retrieval Reference Number RRN for their users 11 Page Supervisor can view different reports for his her branch and can manage portal users from below screen L je eoe Canara Bank La vs ied File Edit View Favorites Tools
3. User Manual for Mobile Banking VER 1 1 1 Page Contents DOCUMENT controls aaa sas 4 INTRODUCTION Ee aa 5 evene M 6 CANARA BANK MOBILE BANKING APPLICATION DETAILS 14 DOWNLOADING OF APPLEICATION eoe cto eid eve eee tee vene ene aa va Pos ver adea ee resur 14 REGISTRATION PROCEDURES been rr reas Ta AERE v epo 14 Generation of user ID and 14 LOGIN m 17 TERMS AND CONDITIONS cR 18 GPRS ACTIVATION I t EE 19 CHANGE OF qhaya ETR 20 VERIFICATION OF CHANGED 21 o 22 weed 23 APPLICATION SERVICES 24 FUNDS TRANSFERS Jiris 24 REGISTER BENEFICIARY ireren c 24 5 FUNDS TRANSFER 24 MANAGE SELF ACCOUNTS koriscene
4. d ADMIN MODULE Branch Branches and circle offices have been provided with an online portal for managing mobile banking facility One of the functionality under Mobile Banking portal is registration of user where Teller inserts user s credentials name mobile number and account numbers thus generating user ID and MPIN The supervisor can then verify teller registration once user changes his default MPIN The respective screens for teller and supervisor are as below TELLER OPTION FOR USER REGISTRATION EE SNR i 1 dip S https mobile canarabankin conportal resistation action D Identified by GeoTrust Canara Bank m vy 89 File Edit View Favorites Tools 45 amp CBS IMPORTANT LINKS Sites Web Slice Gallery de v Safetyv Tool gt Customer name Mobile Number Primary Account Number Account Number 1 Account Number 2 Account Number 3 Account Number 4 https mobile canarabank in canportal registration action t remember the password canarabankin Why am I seein g this Yes No x CRE 15 Page SUPERVISOR OPTION TO VERIFY TELLER REGISTRATION aa a m inn 2 2 File Edit View Favorites Tools Help 5 E CBS IMPORTANT
5. OQ eR e e Ea Un ELET 24 ENQUIRY cepere E a e E EE E ES E O 25 aana ee elaine 25 Sr uddudi sasaqa 25 o ATM LOCATOR DR 25 q srir TEE asas EEEa EERE E TETEE 25 5 50 tenerte rere ett eec 25 COAN ENQUIRY S u u me RE UE Rees vt Era 25 Bs TERM DEPOSIT ENQUIRY hane tenet ee te le ede reme Saga aaa kas 25 INSTANT PAYMENT 24X7 Immediate Payment 5 27 a IMPS FUNDS TRANSFER TO MOBILE NUMBER P2P sess nnne enses 27 b IMPS FUNDS TRANSFER TO ACCOUNT NUMBER 2 27 Ca MERCHANT PAYMENT a uuu aS T Ak cn misa Qha 27 d GENERATE TE AEE ah 27 GENERATEMMID certe nte ien a aee Regen 27 f RR Ae ERN ER ea oe aee ap 27 IMPS BENEFICIARY once tette et ern teat deer t eene eee et eoe He T de 27 REQUEST
6. e Verify MMID generation e View user s transactions e View user s channel of operation e Generate reports for branches e View IMPS transactions logs 8 Page Supervisor can verify teller registration from below screen L jm ae 259 File Edit View Favorites Tools Help 45 amp CBS IMPORTANT LINKS Suggested Sites gt Web Slice Gallery v i mp v Safetyv Tools gt gt Total Count 3 items found displaying all tems GOPIBALLABH 919708502376 1421101918860 Added 20151017201723 IBTeller 1421 MPIN not Delete 1421201001119 changed AKASHSRIVASTAVA 919442625382 1421101919689 Added 20150909212046 IBTeller 1421 MPIN not Delete changed https mobile canarabank in canportal verifyOtherCustomerForm action After successful change of MPIN by users from their handset the present status in the above report shall change to submit button The same can be verified by supervisor for authorizing user for mobile banking The supervisor shall check the authenticity of user details and then click on submit 9 Page Supervisor can view user s transactions deatils from below screen L 23 jm File Edit View Favorites Tools Help 5 45 B CBS IMPORTANT LINKS B Suggested Sites gt Web Slice Gallery v o dA Tooke 7
7. Help gig 61 CBS IMPORTANT LINKS Suggested Sites gt Web Slice Gallery v L gt LU de Safetyy Toos gt da PAN Canara Bank 1 51 PM 17225 Supervisors can now view different reports under reports tab and can manage portal users for their branches 12 Page 3 ENQUIRY USER Any concerned officer or manager available in TM sections of circle offices can become enquiry users All call center representatives are enquiry users User ID and Password can be obtained from Transaction Banking wing through an email mentioning details of employee such as employee ID branch and Name of the employee The mail shall be sent to canmobiletbw canarabank com ENQUIRY USERS OPTIONS SCREEN L G eoe vs i File Edit View Favorites Tools Help 45 2 CBS IMPORTANT LINKS Suggested Sites Web Slice Gallery v gt User Id Branch Code Circle Code Start Date yyyy MM dd End Date yyyy MM dd Channel ALL Transaction Type Aj Transaction Status vyv Transaction Sort None https mobile canarabank in canportal searchTransactionByInfo action 3 06 PM mz UT 4 11 2 2015 13 CANARA BANK MOBILE BANKING APPLICATIO
8. ACCOUNT MERCHANT NUMBER NUMBER PAYMENT 9 0 000 am e GENERATE OTP GENERATE MMID RETRIEVE MMID gt IMPS BENEFICIARY 28 Page REQUEST This functionality is enabled keeping in view that users can request basic services online using mobile as one of the channel Currently there are only two functionalities but bank would like to extend it The two functionalities are as below a CHEQUE BOOK REQUEST User can now request for a new cheque book through canMobile application The request will be processed on the basis of consumption of current issued cheque book If current cheque book issued to user is exhausted by two third then only the new cheque book will be issued and dispatched to user s updated address in CBS b REFER A FRIEND This functionality enables user to behave like marketing officer of Canara bank and popularize our mobile banking by just referring to his friend User shall insert his friend s mobile number and a standard message goes to friend s mobile number stating the ease and use of mobile banking 25 H 1 36 6 43 da Canara Bank SS Request CHEQUE BOOK REQUEST REFER A FRIEND 29 M COMMERCE Canara Bank provides two functionalities under this service namely a MOBILE TOP UP User shall choose their desired telecom operator from drop down menu insert the amount
9. LINKS 7 Suggested Sites E Web Slice Gallery v Ed C3 dA Took ore ao lt L Canara Bank Mobile Number Start Date yyyy MM dd Ena Oates a F3 httos mobile canarbanicin canportaV vesitvSeliCustomesormaction he Password for canarabankin Why am 1 seeing this Yes 7 x 2 GL GE x D 2 wil EE 12 4 16 Page LOGIN Login into the application with provided user id and default MPIN The system validates the input credentials and allows users to login for CanMobile gt 100 Government of India Undertaking Together We Can S Enter User ID Enter MPIN Log In Forgot User ID New Registration Forgot MPIN 2 gt Y FAQ Contact Us 17 Page TERMS AND CONDITIONS Accept the Terms and condition as per Canara bank policy As user will accept the Terms amp Condition application requests for GPRS OTP Application will send a SMS to Mobile Banking Server along with mobile number and user id The same will be validating at Mobile banking server Server will send SMS of 10 digits GPRS OTP to registered mobile number da Canara Bank 4 Terms and Condition By clicking on Accept button understand amp agree to the Terms and Conditions prescribed by Canara Bank which are undertaken by me during the re
10. N DETAILS DOWNLOADING OF APPLICATION User can download the application from Google Play Store REGISTRATION PROCEDURES Generation of user ID and MPIN Currently Canara bank has got three modes of registration for their users namely a APPLICATION This mode of registration is enabled for Android Application users only User can register for mobile banking by clicking on New User Registration on Login page User need to input his CBS registered mobile number in mobile number text box and then tap on Registration button The system receives the mobile number and forwards it to CBS interface which in turn returns the user details along with account number name dp code etc The Mobile Banking system feed these data in its system and generates user ID and MPIN for user sl gt 15 4 User Registration Enter Mobile Number Register 14 Page b SMS MODE Users need to send CAN REG message to 9266623333 from their registered mobile numbers to generate user ID and MPIN The system receives the mobile number and forwards it to CBS interface which in turn returns the user details along with account number name dp code etc The Mobile Banking system feed these data in its system and generates user ID and MPIN for user c INTERNET BANKING Inside our internet banking page system has provided option for mobile banking registration which hits mobile banking server thus generating user ID and MPIN
11. NDS MANAGE SELF BENEFICIARY TRANSFER ACCOUNT CanMobile 24 Page ENQUIRY The option is for normal enquiry services The option provides user four enquiry services namely a BALANCE ENQUIRY User shall be prompted to select the account for availing balance services In case he she has only one account application will auto fetch the balance for primary account number b MINI STATEMENT User shall be prompted to select the account for availing mini statement services In case he she has only one account application will auto fetch the mini statement for primary account number The user will receive last 5 transactions for particular account c ATM LOCATOR User shall be required to insert the area pin code to know the Canara bank s ATMs nearby the area d BRANCH LOCATOR User shall be required to insert the area pin code to know the Canara bank s branches nearby the area e CHEQUE STATUS User can now view the status of their cheque issued to third parties It shall state the status as Paid Due etc accordingly f LOAN ENQUIRY User can view their loan account details and statement details The mobile application server auto fetches the loan accounts which appear in the drop down Users shall select the respective loan account for enquiry g TERM DEPOSIT ENQUIRY User can view their term deposit account details and statement details The mobile application server auto fetches the Term
12. a Enter ATM PIN Number Cancel Activate 21 Forgot User Id This feature is introduced in case any user has forgotten his user id User will go to forgot user id page and input the mobile number Server will check if any mobile number is linked with any user id and send appropriate response to user wll 46 Forgot User ID dq Canara Bank Together We Can Enter Mobile Number Submit 22 Page Forgot MPIN In case the user forgets his her MPIN user can opt for this option User shall receive new default MPIN via SMS In this case user needs to complete the registration procedure once again Forgot MPIN spw651 Submit 23 Page APPLICATION S SERVICES FUNDS TRANSFER The services are for normal funds transfer from account to account Inside the funds transfer there are two sub options as below a REGISTER BENEFICIARY The user before doing funds transfer needs to register the beneficiary first by inserting account number and nick name of beneficiary The nick name of beneficiary shall be appearing in fund transfer b FUNDS TRANSFER User shall need to select the beneficiary from drop down menu and insert the amount to be transferred c MANAGE SELF ACCOUNTS User can add delete and fetch their accounts details pertaining to customer ids 111 36 6 42 poel Canara Bank 55 Funds Transfer 3 dii REGISTER FU
13. d to other channels of banks The facility is extended to ATM and internet banking Canara bank customers who are registered for IMPS transactions can avail the IMPS facility over all alternate channels of banking including mobile ATM and Internet banking The facilities descriptions are as below 1 IMPS Funds Transfer through INET channel interbank using Mobile No amp MMID P2P 2 IMPS Funds Transfer through INET channel interbank using Account No amp IFSC Code P2A 3 IMPS Funds Transfer through ATM channel interbank using Mobile No amp MMID P2P TWO FACTOR AUTHENTICATION Two factor Authentication shall be implemented for performing mobile banking transactions All transactions shall happen after validating the user with at least two factors as below GPRS Mobile handset MPIN Mobile User Id Number WAP Mobile number OTP User Id MPIN SMS Mobile number MPIN User Id USSD Mobile number MPIN User Id 35 Page
14. deposits which appear in the drop down Users shall select the respective Term Deposits for enquiry 25 Page ul 36 6 43 PM dore da Canara Bank lt Enquiry Services umm 2 gt BALANCE ENQUIRY MINI STATEMENT ATM LOCATOR Q tR J BRANCH LOCATOR CHEQUE STATUS LOAN ENQUIRY J lt G TD ENQUIRY CanMobile 26 Page INSTANT PAYMENT 24X7 Immediate Payment System IMPS are an instant interbank electronic funds transfer service through mobile phones and it facilitates the customers to use mobile instruments as a channel for remitting receiving funds This service allows customers to do fund transfer between the bank accounts by using mobile as a channel instantly in real time manner The Interbank remittance request initiated from a mobile is as instant Real Time transactions This facility will ensure customer satisfaction as it provides immediate credit of beneficiary account when a fund transfer request is made through their Mobile handsets on 24 x 7 basis This facility is backbone of mobile banking There are many sub options under IMPS as stated below a IMPS FUNDS TRANSFER TO MOBILE NUMBER 2 The user gets an option of transferring funds on the basis of mobile number and MMID On basis of mobile number and MMID system extracts account numbers and credit it respectively b IMPS FUNDS TRANSFER TO ACCOUNT NUMBER 2 The user can do f
15. e Name Grup ims group Last Saved On 11th Nov2015 author MUKESHKUMAR version a O SHARIQUESAIFUAH 4 INTRODUCTION The revamped Mobile Banking is designed in such a way that user customer can do all activities including registration activation etc in the application in his her mobile handset itself without the need to visit the branch 5 Page CANPORTAL Branches and circle offices have been provided with Mobile Banking Management Information System The MIS portal is commonly termed as CanPortal and can be accessed through below link from any of the branch systems https 172 16 41 138 canportal This system provides three different types of users namely 1 TELLER Teller can be any clerk or officer who shall have the authority to register users for MBF He She shall be provided with user ID and Password for CanPortal for registering the users User ID and Password can be obtained from supervisor of the branch Teller shall login and opt for registration tab wherein he she shall find option for register customer Teller shall enter customer s name mobile number and account numbers to be linked A user can link maximum five of his accounts to mobile banking All five accounts shall belong to same customer L G jim a https mobile canarabankiin csnportal registrstion action Canara Bank IN canara Bank Edit Vie
16. gistration process and listed on website www canarabank com amp accept that these will govern my use of mobile phone for transactions on my Canara Bank Account 18 Page GPRS ACTIVATION User needs to validate the OTP which is auto fetched from application in case SMS is not received on time user shall enter 10 digits OTP into respective text field at OTP page manually User will get a successful response after successful validation of OTP Sucess Your application authenticated sucessfully Kindly proceed OK 19 Page CHANGE OF MPIN User needs to change his default MPIN from his mobile Change MPIN 20 Page VERIFICATION OF CHANGED MPIN Users after successfully changing their MPIN need to verify it through Branch ATM Application Presently Android App user only thus validating their account number ATM Machine captures the account number of user and prompt user to insert registered mobile number the same will be verified at CBS as well as Mobile banking server If all validations hold true to user user gets activated for using mobile banking facilities Android application s user can input their ATM card details into Activation page the same will be verified at ATM switch as well as Mobile banking server If all validations hold true to user user gets activated for using mobile banking facilities gt H a 0 User Activation BEDV Expiry Date MMYY F
17. long to same customer MMID is necessary for carrying out IMPS transaction from any mode e g ATM Internet Banking and Mobile Banking 7 Page 2 SUPERVISOR Supervisor can be any officer or manager who shall have the authority to verify and validate users for MBF He She shall be provided with user ID and Password for CanPortal for creating Teller validating verifying the users User ID and Password can be obtained from Transaction Banking wing through an email mentioning details of employee such as employee ID branch and of the employee The mail shall be sent to canmobiletbw canarabank com Following options in the CanPortal shall appear for Supervisor Wm ww i q lele j j S https mobile canarabank in canportal portalAddTelleraction amp Canara Bank IN canara Bank x thy 52 File Edit View Favorites Tools Help 45 81 CBS IMPORTANT LINKS 42 Suggested Sites gt Web Slice Gallery th mp v Safety 4 ZA canara Bank User type Teller User Status inactive Password Confirm Password https mobile canarabankin canportal portalAddTelleraction Supervisor can also do following activities from the options available in canportal under their login e Addition of teller Verify validate users who has changed their MPIN
18. of recharge choose account to be debited and submit User shall confirm the details on confirmation page to execute the transaction b DTH RECHARGE User shall choose their desired cable operator from drop down menu insert the amount of recharge choose account to be debited and submit User shall confirm the details on confirmation page to execute the transaction o gt H sul 36 6 43 dao Canara Bank M Commerce Lo y MOBILE TOPUP DTH RECHARGE 30 Page DONATION Canara Bank has enabled donations through mobile There are registered trusts with Canara Bank where our users can donate selecting each from drop down menu The amount instantly gets transferred to trusts which issue the donation certificates for users a 11 3625 6 44 S Canara Bank 7 Donation Select Trust Name x i Select Scheme Name x 7 Enter amount to donate Select Account to be debited Vv CanMobile 31 Page SETTINGS The facility is made available keeping in mind the ease of use to end user The facility enables users to manage their account efficiently from their mobile banking applications without visiting branches personally The necessary options available inside the menu are namely a CHANGE MPIN User can change their MPIN as many times as desired according to their wish b DEREGISTER in case user do not wi
19. sh to avail the services further user can deregister himself using this option thus deleting all records from mobile banking except transactions records 36 6 44 da Canara Bank S amp S Settings CHANGE MPIN DEREGISTER 32 FEEDBACK If user wishes to suggest anything or in case he has view grievance user can raise it through this option The request comes to admin portal and which is then replied accordingly by our user wing ul 36 0 6 44 Feedback Enter your feedback 3 do A Canara Bank 5 CanMobile 33 Page CONTACT US In case of any technical error or any assistance required the application shall be able to display all relevant contact numbers via this option enabling user to directly call the concerned section without typing the numbers ul 36 8D 6 44 da d Canara Bank 55 Contact Us Dial 1800222884 toll free 24x7 For all Customer queries 9 800222884 toll free 24x7 For VISA cards 8004250018 toll free 24x7 For Master cards CanMobile 34 Page VALUE ADDED SERVICES There are many value added services which are enabled using mobile Banking The services enabled in view of extending mobile as major source of alternate banking The services include The IMPS facility of mobile banking is exten
20. unds transfer on the basis of account number and IFSC c MERCHANT PAYMENT User can directly pay to merchant if he she knows mobile number and MMID of merchant using IMPS facility d GENERATE OTP User can generate OTP for merchant payment pull transactions The validity of OTP shall remain for 1 hour In this type of transactions merchant gets the credentials of user at their website and they pull the amount from user s account using P2M Pull transactions option of IMPS IRCTC ticket booking through IMPS payment is one of such transactions where user shall insert his user ID mobile number and MPIN to do the transaction e GENERATE MMID Mobile Money Identifier MMID is a seven digit number of which the first four digits are the unique identification number of the bank offering IMPS In case user are not able to do IMPS transactions and are getting error as Remitter not registered for IMPS user can generate MMID and then retry f RETRIEVE MMID In case MMID is already generated this functionality enables users to retrieve their MMID from the application g IMPS BENEFICIARY User can now register beneficiary for IMPS transactions also for future use Users in case wishes to directly remit money to beneficiary the same can be done by giving details of beneficiary in fields without adding them 27 Page 3 111 6 43 PM DoI P Canara Bank 5 Instant Money Transfer 24X7 gt lt FT MOBILE FT
21. w Favorites Tools Help 45 CBS IMPORTANT LINKS Suggested Sites Web Slice Gallery v mm v Safetyy Tools v TELLER OPTION FOR USER REGISTRATION dorel da cana ra Bank Customer name Mobile Number Primary Account Numbei Account Number 1 Account Number 2 Account Number 3 Account Number 4 https mobile canarabank in canportal registration action 6 TELLER CAN ISSUE MMID ALSO FOR USER S WHO WISH TO CARRY ON IMPS TRANSACTIONS FROM BELOW OPTION IN THE HOME SCREEN lela je it xs amp https mobile File Edit View Favorites Tools Help 45 CBS IMPORTANT LINKS Suggested Sites gt 4 Web Slice Gallery gt 7 LU de Safety Toos Customer name Mobile Number Primary Account Account Number 1 Account Number 2 Account Number 3 Account Number 4 https mobile canarabank in canportal mmidRequest action Teller can issue MMID to users who wish to carry out IMPS transactions but are not registered for mobile banking Teller shall insert user s name mobile number and account numbers to be linked A user can link maximum five of his accounts to mobile banking All five accounts shall be
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