User Manual - Serviced Offices For Rent in Leamington Spa
Contents
1. and VIPs which groups can be assigned distinct ringtones see page 35 snom300 snom320 9000 860 snom370 100 entries max 250 entries max Contact Types Friends Family Colleagues VIP Deny List Note We recommend using the web user interface to add or edit entries import or delete directory more conveniently e Releases lt 7 amp Operation gt Address Book e Release 7 amp Operation gt Directory For further information read the instructions for release 6 and release 7 in our online knowledge database Action Access the phone directory Press or press ae Leda IC Pa Directory Directory aD S3 S3 Result The phone directory entries will be displayed Use for navigation through the list Dial the highlighted entry by pressing v snom technology AG 2007 Advanced Phone Functions 81 snom 3x0 VoIP Phones User Manual English Voice Mailbox Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone Note Your VoIP telephony system must support this functionality New voice messages can be indicated both acoustically and visually as described below Acoustical Indication A Message Waiting Indication MWI notification tone sequence can be played when a new message arrives The MWI Dial Tone is a stuttering2. 320 see page 32 e Display o Calling party s extension o Calling party s picture snom 370 only o Called party s extension SIP Identity index Example Ringing Screen Appearance calling party extA called party extB eee e Oe time extA name __extA number extB name extB number When the following settings are made the ringing screen will change appearance Setup gt Preferences gt General Information gt Show Identity Index lt ON gt 2 Setup gt Preferences gt General Information gt Ringer animation lt OFF gt lt 1 gt extA lt 1 gt extA To lt 1 gt extB Ringi time Deny extA number name 4 oxtA name SIP URI _ 60 number extB name extB number snom technology AG 2007 Basic Call Functions 63 snom 3x0 VoIP Phones User Manual English Accepting Incoming Calls Action Accept an incoming call 5000 900 9000 320 9000 860 snom370 Pick up the handset gt enable handset mode or press enable handsfree mode or press v gt enable handsfree or headset mode if used Result The incoming call has been accepted Call Waiting This call feature allows your phone to accept other incoming calls to an extension SIP identity extB already in an active call Note The default setting has to be configured in advance Setup gt Advanced gt Audio gt Call Waiting Indication lt ON gt A recurring knocking s
3. Identity Configuration Tasks snom VoIP phones support multiple extensions SIP identities Each extension will act like a separate phone line in a conventional telephony system As soon as the extensions have been registered see page 19 calls can be placed from and received to these extensions 6000 900 snom320 snom360 snom 370 4 extensions 12 extensions SIP Identity 1 4 SIP Identity 1 12 Note We recommend using the web user interface to perform the following configuration changes as it is more convenient 2 Setup gt Identity X Use only the logon information provided by your VoIP PBX administrator or Internet Telephony Service Provider ITSP For further information read the instructions in our online knowledge database Adding Editing Extensions Action Add a new extension X Edit existing extensions X snom300 snom320 9000 960 snom 370 Verify the status and availability of your extensions Status gt System Information gt SIP Identity Status Add Edit the following identity information Setup gt Identity X gt Login Tab gt Login Information Account SIP Username e g 100 turner smith1 etc Password SIP Password Registrar SIP Domain Server e g company com 192 168 0 100 etc Save your changes by clicking Note This action requires a reboot of your phone see page 29 Result After the phone ha
4. alphanumeric upper case to numeric mode rn 56 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Audio Operation Mode Action Make a call using handset handsfree or headset mode see page 9 9000 900 snom320 9000 860 snom370 Take the handset off the hook Handset mode has been activated symbol and a dial tone is heard in the handset speaker The display shows gt i 12381 1 gt A no symbol when in dialing mode or leave the handset on the hook and press Speaker Handsfree mode will be activated a symbol and a dial tone can be heard in the casing speaker The display shows il gt i 123 ah a 1 gt A no symbol when in dialing mode or switch from handsfree to headset mode by pressing CD Speaker Headset Headset mode will be activated amp Gu symbol and a dial tone can be heard in the headset speaker The display shows gt i 1 gt A C lt Clear no symbol when in dialing mode GMake sure the phone is in numeric mode see page 56 then enter the number using the alphanumeric keys see page 55 gt 12345678 gt 12345678 Enter Number 123 a 1 gt A C lt 123456781 Press v to confirm that number is complete Result The phone number entered will be dialed snom technology AG 2007 Basic Call Functions 5 7 snom 3x0 VoIP Phones User Manual English You can also make a call using handset or handsfree mode wi
5. in the display above each key The key context for the idle screen can be customized see page 18 For the complete mapping see page 91 Mapping of Context Sensitive Function Keys 8 Overview snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Volume Action Adjust the volume of the ringtone assigned to the extension SIP identity currently active for outgoing calls snom300 6000 920 9000 960 9000 870 When the phone is in idle mode press Ringer Volume Ringer Volume OO000000 040000000 Decrease volume Increase volume Result The volume of the ringtone has been adjusted Playback Action Play back the ringtone assigned to your extension X SIP identity X snom300 6000 900 9000 960 snom 370 Setup gt Identity X gt Login gt Login Information Play the ringtone by pressing Play Ringe or Enter the settings menu and navigate through the menu see page 22 Configuration gt Reg T 2 Ringtone Reg Press v Press C Press v S1 1xexti 1 ext1 gt Ringtone w Ringer G A Use lt to choose the extension X whose ringtone you want to change A Ringer Press 2x Press C Press v S3 2 Ringer Edit Press v Result The ringtone is played back 36 Phone Configuration snom technology AG 2007 snom 3x0 VoIP Phones User Manual English SIP
6. s list is displayed and the call statuses ringing and connected of other phones assigned to your call group can be monitored Use to navigate when there are several simultaneous Calls Call Pickup Action Pick up an incoming call to one of the monitored extensions 9000 900 9000 920 9000 860 snom 370 If the status of any of your monitored extensions is ringing you can select that call and press Result The selected call is picked up 90 Advanced Phone Functions snom technology AG 2007 snom www snom com FE C
7. 7 Basic Call Functions 61 snom 3x0 VoIP Phones User Manual English Call Termination Action Terminate a call 5000 900 snom320 9000 860 snom370 1 Replace the handset 2 press the handset hook see page 9 or 3 press x Result The call is terminated Redial This function allows the redialing of previously dialed numbers See page 82 Action Redial a previously dialed number 5000 900 snom320 9000 960 snom 370 Press LED3 P3 Press Redial Redial Redial The previously dialed numbers are The list of previously dialed numbers is displayed one at a time displayed Use to navigate through the entries Begin dialing the displayed or highlighted entry pick up the handset or by pressing Result A previously dialed number 16 redialed 62 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Incoming Calls Call Indication An incoming call is indicated acoustically and visually Acoustic e Ringtone see page 34 Visual e Fast Blinking LEDs o LED adjacent to CW Free Function Line Key Note Use the default settings see page 41 Setup gt Function Keys gt Px Context lt Active gt i e the extension for outgoing calls is used Type lt Line gt Number lt empty gt o Message LED see page 9 o Call Indication LED snom 370 only see page 9 e Flashing backlight not available on snom
8. SIP URI 6000 900 snom320 9000 960 snom370 SIP addresses SIP URI format is specified in RFC 3261 e g 123456 snom com abcd 192 168 0 2 etc e Use the alphanumeric keys 1 to 0 see page 6 e Use numeric input mode 123 see page 56 and or alphanumeric mode abc ABC see page 55 IP Addresses Note We do not recommend the use of IP addresses _snom300 snom320 snom360 snom370 IP addresses Pv4 specification e g 192 168 0 2 etc e Use the alphanumeric keys 1 to 0 see page e Use numeric input mode 123 see page 56 54 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Input Mode The default input mode is the numeric mode Note Change the input mode in accordance with the type of number to be dialed The last input mode will remain active Numeric Mode to Alohanumeric Mode Lower case Action Change input mode from numeric to alphanumeric mode lower case a a E loa S1 Lower Case to Upper Case Action Change input mode from lower to upper case snom technology AG 2007 Basic Call Functions 55 snom 3x0 VoIP Phones User Manual English Action Toggle between ower case and upper case input mode ee Result The input mode is toggled between lower and upper case The phone displays the current input mode Alphanumeric Mode Upper Case to Numeric Mode Action Change input mode from
9. ble Connected time lt extA AXB O O N 06 poe 10994 Spkr Press gt S4 Result The casing speaker has been activated as indicated by the changing text icon above the corresponding context sensitive key Disable Casing Speaker Action Turn on the casing speaker during an active call in handset mode _snom300_ 60007 900 9000 960 _ snom 370 Spkr Spkr Press 83 Result The casing speaker has been deactivated as indicated by the changing text icon above the corresponding context sensitive key snom technology AG 2007 Basic Call Functions 73 snom 3x0 VoIP Phones User Manual English Hold and Resume This call function allows you extB to place an active call from extA on hold When placing a call on hold your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold Hold Action Place an active call on hold snom300 snom320 9000 960 snom370 Press the free function Line key whose adjacent LED is t up C Not applicable or press ae Hold Result The current call is placed on hold This is indicated by the slowly blinking LED of the free function Line key The following message is displayed Calls on Hold 1 extA Resume Action Resume a held call Several calls e g to extA extC and extD can be placed on hold simultaneously Navigate through
10. calls successfully when the other party is busy or not answering Note Your VolP PBX must support this feature Enabling Action Enable call completion via the web or phone user interface 9000 900 snom320 9000 860 snom370 Setup gt Advanced gt Behavior gt Call Completion lt ON gt Setup gt Advanced gt Behavior gt Peer to Peer Call Completion lt ON gt or not not amp Enter the settings menu and navigate supported supported through the menu see page 22 amp 6 Phone Behaviour gt 6 Call Completion gt On When Busy CCBS You can activate call completion when the called party extB is busy Activation Action Activate call completion when called party extB is busy snom technology AG 2007 Basic Call Functions 59 snom 3x0 VoIP Phones User Manual English While Waiting Action Optionally Continue using the phone while waiting for call completion 9000 900 9000 920 snom360 snom 370 Press v to return to the idle screen Result The idle screen is displayed and the message CC is shown on the display Call Completion Action Dial the number when called party extB becomes 1016 The following message will be displayed when the called party extB becomes idle Call extB Call extB Call Completion Cancel Ok Call extB Press v to dial the number Result The call to the b
11. e list of held calls is displayed If there is more than one held call choose the party you want to transfer by using and press v or _ to confirm Number extA Number extA Edit Cancel Result The call from extA is transferred to extC 76 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Conference This call function allows your phone extA to establish a three party conference i e three phone parties can communicate with each other Establishing Action Establish three party conference on your phone extA 9000 900 9000 920 snom360 snom 370 Call extB and place the call on hold see page 71 Call extC and initiate the conference as follows extC 0 10 or press Cnf On Conference P Pere Cnf On Press v a S4 S4 Result The three party conference has been established The participants extA extB and extC can hear each other This is indicated as shown extC 0 10 Cnf Off aes Cnf Off enor ar CS S4 S4 S4 Disconnecting Action Disconnecting a Conference 9000 900 snom320 snom360 snom 370 Press v Press A or press Conference Cnf Off Cnf Off snom technology AG 2007 Basic Call Functions 77 snom 3x0 VoIP Phones User Manual English Directory The built in phone directory stores the names and phone numbers of your contacts and allows you to group them into friends family members colleagues
12. nected lt extA gt extB snom technology AG 2007 Basic Call Functions 71 snom 3x0 VoIP Phones User Manual English Mute Unmute This function allows you to mute the microphone of the active audio device during a call 1 6 the other party cannot hear you Unmute the microphone to return to normal conversation Mute Action Mute the microphone of the active audio device during a call _snom300 9000 320 snom360 snom 370 Press or press Mute T S2 Result The microphone of the active audio device has been muted and the other party cannot hear you This is indicated as follows extA 1 10 SextA x 1 10 Mute at Unmute LED 6 lights up LED6 a P6 E Mute Unmute Action Unmute the microphone of the active audio device during a call Press CR Lens ICD po Press CBD orpress Mute Unmute Unmute Unmute S1 Result The microphone of the active audio device has been activated again This is indicated as follows 72 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Multiple Speaker Mode This option is only available during an active call and allows you to use two speakers simultaneously for listening handset casing speaker or headset casing speaker Enable Casing Speaker Action Turn on the casing speaker during an active call when in handset mode 6000 900 9000 900 9000 960 snom370 Not applica
13. oice mailbox is called and you are able to listen to your new and old messages 88 Advanced Phone Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Calls List The Calls List represents a visual and functional extension of the BLF feature e The call state of monitored phones is displayed 60010 360 snom 370 only e The Calls list can be updated via an Extension Monitoring amp Call Pick Up List i e instead of handling each monitored resource individually the monitoring phone can subscribe to an entire list and then receive notifications when the state of any of the monitored resources in the list changes The Calls list may be offered automatically when a monitored extension gets a call and is in the ringing state This behavior is turned off by default Setup gt Advanced gt Behavior gt Phone Behavior gt Dialog Info Call Pickup lt ON gt Setup gt Identity X gt SIP gt Extension Monitoring amp Call Pick Up List lt ON gt Setup gt Identity X gt SIP gt Extension Monitoring amp Call Pick Up URI lt SIP URI gt Setup gt Function Keys S1 52 53 54 lt Calls gt Action Check the call status of other phones assigned to your call group 6000 900 9000 900 9000 860 snom 370 Not supported Not supported Calls S4 Calls Calls extA extB extC extD extC 4 extD Result The Ca
14. om 70 _ time SR Po w lt extA name __extA number extB name extB number Press xX Press x or S4 Result The incoming call has been denied Denying Incoming Calls Automatically Note The following settings must have been configured in advance via mass deployment or manually Setup gt Advanced gt Behavior gt Deny All Feature lt ON gt Snom 300 only Setup gt Function Keys gt Px gt Context lt Active gt Setup gt Function Keys gt Px gt Type lt Key Event gt Setup gt Function Keys gt Px gt Number F_DENYALL time extA name __extA number extB name extB number F_DENYALL DenyAll Deny All Gz C Cc Px S2 S2 Result The incoming call is denied and the related caller information is added to a deny list in the phone s directory see page 81 All calls from this number will be rejected automatically 66 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English DND Do Not Disturb Mode Note The following settings must have been configured in advance Operation gt Directory Address Book gt Add or Edit Entry Contact Type lt VIP gt The following configuration is mandatory on snom 300 but optional for snom 320 360 370 if additional feedback via LEDx is desired Setup gt Function Keys gt Px gt Context lt Active gt Setup gt Function Key
15. ound will be heard in the background of the ongoing call to signal further incoming calls lt VISUAL gt Further incoming calls are indicated only on the display One free function Line key per call is required see page 41 Example There is one active call from extA indicated by the permanently lit LED1 Srem 200 9000 000 8000900 _9000070 __ Connected Connected lt extA gt extB 64 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Action Receive another incoming call at extC while in an active call at extA 6000 900 9000 920 snom360 snom370 Another incoming call is signalized on the display and by the blinking LED2 LED1 Cl P1 LED2 EC P2 Answer the call by pressing the free function Line key next to the blinking LED2 Result The first active call on the free function Line key P1 is placed on hold and the 2 incoming call on the free function Line key P2 is accepted This is indicated by a slowly blinking LED1 and a permanent lit LED2 Additionally a tone sequence can be played to remind you of the waiting call extC 1 10 Connected ak ta lt extC LED1 amp P1 LED2 Cl gt P2 snom technology AG 2007 Basic Call Functions 65 snom 3x0 VoIP Phones User Manual English Denying Incoming Calls Action Deny an incoming call to extA senso 9000 000 amom seo __1__sn
16. s gt Px gt Type lt Key Event gt Setup gt Function Keys gt Px gt Number F_DND Action Activate DND Do Not Disturb Mode O me snoma20 enom e0 snom 70 or press Result DND Mode has been activated Further incoming calls will be rejected except those from VIP numbers The display shows B DND active date LEDx lights up LEDx EC Px Action Deactivate DND Do Not Disturb Mode Press LEDx a gt Px Result DND Mode has been deactivated Further incoming calls will not be rejected anymore snom technology AG 2007 Basic Call Functions 6 7 snom 3x0 VoIP Phones User Manual English Active Calls Audio Operation Modes The audio operation modes handset handsfree and headset can be alternated during active calls Action Switch between handset handsfree and headset mode during an active call Connected Connected CextA er een Eo no symbol when in handset mode 16060 Press CD Press Cd or Speaker Speaker SpkOn Result Handsfree mode has been activated and the display shows Connected lt extA gt extB You can either opt to stay in handsfree mode by replacing the handset or return to handset mode by pressing Speaker Cd or switch to headset mode Headset Headset Press v Press Press Result Headset Mode has been activated The display shows Con
17. s rebooted a new extension has been added to your phone configuration which can be used to place or receive calls See page 53 38 Phone Configuration snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Basic Call Functions Outgoing Calls Extension SIP identity for Outgoing Calls Example There are two extensions ext1 ext2 registered on your phone ext1 is currently used for outgoing calls Action Select ext2 for outgoing calls snom300 snom320 snom360 snom370 ext1 time date ext1 time time Result The extension displayed will be Result The Result The used for outgoing calls extension indicated highlighted by will be used extension will for outgoing calls be used for outgoing calls snom technology AG 2007 Basic Call Functions 53 snom 3x0 VoIP Phones User Manual English Making Calls You can make calls using the supported number formats described below Change the input mode in accordance with the number format see Input Mode on page 55 Use the appropriate audio operation mode see page 57 for dialing Supported Formats The following types of numbers addresses can be dialed Phone Numbers snom300 snom320 9000 960 snom370 Phone numbers format is specified in E 164 e g 0049030398330 or 4930398330 e Use the alphanumeric keys 1 to __0 see page 6 e Use numeric input mode 123 see page 56 SIP Addresses
18. snom User Manual snom 300 320 360 370 english www snom com snom 3x0 VoIP Phones User Manual 2e Preprogrammed Function Keys The preprogrammed function keys are preprogrammed as labeled The following functions are mapped onto them snom 320 snom 360 snom 370 English Redials a number see page 62 Redial Calls up the phone directory see page 81 Directory Transfers calls if supported by your PBX see page 76 Transfer Version 6 Calls up the main menu for gt Version 6 configuration changes Version 7 Not Menu TEN see page 25 preprogrammed reserved for future applications Establishes a three party conference call see page 77 Places a call on Hold or resumes it see page 74 Version 6 Calls up the Maintenance menu EEEE Settings Version 7 Calls up the Settings menu pag 0 Switches call recording on and off sad pues if supported by your PBX pag Calls up information about the phones IP Help address MAC Address and Firmware Version pag CO Not preprogrammed CO Switches DND mode on and off see page 67 DND Retrieves messages from the voice mailbox see page 87 Retrieve if supported by your PBX 2f Context Sensitive Function Keys The snom 320 snom 360 and snom 370 have context sensitive function keys S1 to S4 below the display The current function of these keys is indicated by the text or symbol
19. the calls on hold with and resume the highlighted one with v Calls on Hold 3 Calls on Hold 3 I extA Press lt 74 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Calls on Hold 3 Calls on Hold 3 I extC I extC snom technology AG 2007 Basic Call Functions 75 snom 3x0 VoIP Phones User Manual English Call Transfer This call function allows your phone extB to transfer an active call from extA to a third phone extC without announcing the call to extC Blind Transfer or with prior announcement Attended Transfer Note Your VolP PBX must support this functionality Blind Transfer Action Perform a Blind Transfer 90900 9000 000 8700900 _9000070 _ Connected Connected lt extA LED5 CI P5 Transfer Transfer extA will be placed on hold automatically Enter extC and press v or hang up to confirm Result The call from extA is blindly transferred to extC If extC is busy or not responding there will be no feedback to extB and the call would be forwarded to extC s voicemail if so configured Attended Transfer Action Perform an Attended Transfer snom300 6000 900 9000 960 snom37o Place the caller on hold see page 71 and then dial extC s number When extC answers announce the call If extC wishes to accept the call press LEDS 0 Ps e o Transfer Transfer Th
20. thout confirming the previously entered number _snom300 snom320 9000 960 snom 370 Enter the number to be dialed Lift the handset or press Cd Result The phone begins to dial Auto Completion Number Guessing Note The following setting must have been configured in advance Setup gt Advanced gt Behavior gt Number Guessing lt ON gt Setup gt Advanced gt Behavior gt Number Guessing Minimum Length lt 2 4 gt Action Dial a supported format see page 54 using auto completion number guessing snom300 snom 320 enoma60 snoma70_ Enter a supported format number or name gt digits letters to be dialed Result After the minimum number Number Guessing Minimum Length has been entered the phone will search the call lists page 82 and the phone directory page 81 for numbers names containing those digits letters and present the search results in a list on the display The resulting list can be browsed using The displayed entry can be dialed by pressing v or continue entering numbers Action Turn off auto completion number guessing temporarily Or press or press lt lt S3 Result The entered number will not be auto completed by number guessing Dial the number by pressing v 58 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Call Completion This call function allows you to establish
21. tone which can be played when a new call 16 started Action Activate acoustical indication when a MWI arrives 6000 900 snom320 snom360 snom370 Setup gt Preferences gt General Information gt MWI Notification lt Silent gt MWI Notification is turned off lt Beep gt Beep tone is played once lt Reminder gt Beep tone is played repeatedly Setup gt Preferences gt General Information gt MWI Dial Tone lt Normal gt MWI Dial Tone is turned off lt Stutter gt Stuttering Dial Tone is played or Enter the settings menu see page 25 and navigate through the menu see page 22 until the following screen is displayed Not supported MWI Notification Silent Change the MWI Notification by pressing 4 or lt r Press v to save or press x to abort Result The MWI configuration has been changed snom technology AG 2007 Advanced Phone Functions 87 snom 3x0 VoIP Phones User Manual English Visual Indication Message LED The Message LED starts blinking when new MUWls arrive and stops when all messages have been retrieved 6000 900 9000 920 snom360 snom370 Message Message 1 Not supported date ext1 a VMail VMail 1 new 0 old messages poe VMalll S2 Retrieve New Messages Action Listen to your new messages Press v Retrieve Confirm with v or abort with x Result Your v
22. usy party extB could be completed On No Responding CCNR You can activate call completion when the called party extB is not responding Note Be aware that activity detection only detects whether the phone you are calling is being used It cannot detect whether the person you want to reach is in the room or not The following settings must have been configured in advance Snom 300 only Setup gt Function Keys gt Px gt Context lt Active gt Setup gt Function Keys gt Px gt Type lt Key Event gt Setup gt Function Keys gt Px Number F_CALL_COMPLETION 60 Basic Call Functions snom technology AG 2007 snom 3x0 VoIP Phones User Manual English Activation Action Activate call completion when called party extB is not responding snom300 snom320 snom360 snom 370 time extB name __extB number ext1 name gt ext1 name LEDx IC Px F_CALL_COMPLETION While Waiting Action Optionally Continue using the phone while waiting for call completion 6000 900 9000 320 snom360 snom 370 Press to return to the idle screen Result The idle screen is displayed and the message CC is shown on the display Call Completion Action Dial the number when called party extB becomes available Press v to dial the number Result The call to the non responding party extB could be completed snom technology AG 200
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