Money Order Training Guide for VeriFone Vx570
Contents
1. 2 Press the far left purple button Q under the word Next until the display shows Moid Remain Docs gt Or simply press the 5 button to get to the Moid Remain Docs screen Next Prev Void Remain Docs 3 Press the green arrow button y at the bottom of the terminal The display shows gt Press ENTER or CANCEL Void Remaining Docs Next Prev Void Remain Docs 4 Press the green arrow button Ty at the bottom of the terminal to void all remaining documents The machine will print oiddon Next Prev all remaining documents The display will return to gt 5 Press the red cancel button CW at the bottom of the terminal to return to set up options 32 VeriFone Vx 570 Training Manual 1 27 2012 Operator Passcodes The Operator Passcodes option allows the manager to assign a new operator passcode change an existing operator passcode or delete an existing operator passcode Operator Codes 01 to 59 are assigned to normal operators Operator Codes 60 to 64 are assigned to operators who are allowed to issue vendor payments Operator Code 65 is reserved for automatic voids during money order serial number sequencing corrections and automatic machine voids in 1 Insert the document printer key into the key lock on the document printer Push in and turn the key to the right to open the document printer door The display shows gt Press the far left purple button Q under the word Next until the dis2. s MEMO Financial Services Inc Money Order Training Guide for VeriFone Vx570 VeriFone Vx 570 Training Manual 1 27 2012 Package Contents and Unpackinng ccccccsssecesceseeeeeeeeeeeeseaeneeeeeesseesenenseeseasneesennennessenaaes 2 Chapter 1 Terminal Front Panel Features ss 3 Chapter 2 Connecting the Document Printer and Terminal 4 Chapter 3 Loading the Thermal Paper into the Terminal 6 Chapter 4 Loading Money Order Documents into the Document Printer 7 DOCUMENT EPLOR IM CSSA CS tes an atandatolabnsasehodndaaaiubadorsiyabobebololebubsiuaudasiaebanubainbacsbaunumentautens 9 Chapter 5 Terminal Operation acsscccsc oes yececs dd nn caches 10 Entering Operator PASSCOde nn ede lc i in hn tn til 10 Chapter 6 Dispensing Money Orders with Retail Fee 11 Single Money Order with Retail Fee sisi 11 Multiple Money Orders with Retail Fee ss 12 Chapter 7 Dispensing Money Orders without Retail Fee annnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 14 Single Money Order without Retail Fee 14 Multiple Money Orders without Retail Fee 15 Chapter 8 Dispensing Money Orders with and without Retail Fees 17 Multiple Money Orders with and without Retail Fees ccccecccceeeseesseeeeeesaeeseeeeeseaeeeeeeessaeeeeeees 17 Terminal Warning Messages ss 19 Chapter 9 Voiding Money Orders ccccccesseeeecnsseeeseeeneenscesneeeenenseeseeeseesseasnessenen
3. 0 00 Fee F3 Done F4 Review MO 2 Edit F1 Amount 43 21 Del F2 Fee 0 00 Fee F3 Done F4 15 VeriFone Vx 570 Training Manual 1 27 2012 ACTION 9 Press the F4 button next to the word fDone Total Payment The display shows gt 55 55 Edit F3 Print F4 10 Press the F4 button next to the word Print Sending transaction to print the money orders For an instant if the terminal is Ethernet connected the display shows gt 11 The display will reset to gt v0 0 0 XXXX Enter Passcode current date amp time online dialup error 16 VeriFone Vx 570 Training Manual 1 27 2012 Chapter 8 Dispensing Money Orders with and without Retail Fees Multiple Money Orders with and without Retail Fees allan Type in your operator passcode and then 1 press the green arrow button at the bottom of the terminal The display shows gt 2 Enter the amount of the 1 money order i e 3 Press the F3 button to remove the fee if desired 12 34 and then press the green arrow button at the bottom of the terminal The display shows gt 4 Enter the amount of the 2 money order i e 43 21 and then press the green arrow button at the bottom of the terminal The display shows gt Press the F3 button next to the words No Fee to remove the fee normally added to the 2 money order The display shows gt Press the F4 button next
4. Software Download gt Or simply press the 8 button to get to the Software downloadoscreen Press the green arrow button ae at the bottom of the terminal The display shows gt If you press the green arrow button ae the software download will begin If you at the bottom of the terminal a software download will not occur The display shows gt press the red arrow button After the download is complete the display shows gt Press the green arrow button to restart the terminal If the download fails the terminal will restart The display shows gt Print Reports Software Download Software Download Press ENTER or CANCEL Next Prev Software Update Initializing Download Done Software Update Initializing v0 0 0 XXXX Enter Passcode current date amp time online dialup error See miscellaneous VeriFone functionality page at end of user manual 35 s MEMO Financial Services Inc P O Box 8863 Camp Hill Pennsylvania 17001 Corporate Office 800 922 8079 Technical Support 800 922 8079 Email sales memoco com Website www memoco com VeriFone Vx 570 Training Manual 1 27 2012 Connection state potential error codes on the terminal Status Code Message Online The terminal is online and None required connected to the Host Initializing This status will be displayed None initially when an Ethernet terminal is restarted ee 12 Socket Timeou
5. Support 800 Email sales memoco com Website www memoco com
6. gt Press the F4 button next to the word Moneo to accept the vendor payment The display shows gt Enter Money Order 1 Amount Doc Void Repts Comm Enter Vend Pymt KUNZLER MEATS 12 Credit Left 56 00 Amount Doc Void Repts Comm Enter Vend Pymt COCA COLA Credit Left 500 00 Amount Enter Vend Pymt COCA COLA Credit Left 500 00 Amount 25 00 No Fee F3 Done F4 Total Payment 25 00 Fee Payment 35 Edit F3 Print F4 22 VeriFone Vx 570 Training Manual 1 27 2012 ACTION 6 Press the F3 button next to the word fEditdto Review VP Edit FI edit the vendor payment The display shows gt Using the F1 button the vendor ina oa Del F2 payment amount can be changed Using the F2 button the vendor payment can be Ton DES BA deleted Using the F3 button the fee can be added back Using the F4 button the edit is completed Press the F4 button next to the word fDoned Total Payment The display shows gt dirt 35 Done F4 Edit F3 Print F4 Press the F4 button next to the word fPrinto Sending transaction to print the vendor payment For an instant if the terminal is Ethernet connected the display shows gt 9 The display will reset to gt v0 0 0 XXXX Enter Passcode current date amp time online dialup error Vendor Payment Warning Message ili 1 If avendor payment is entered that is over You hav
7. 12 73 Edit F3 Done F4 Review MO 1 Edit F1 Amount 12 34 Fee 0 39 Del F2 No Fee F3 Done F4 Total Payment 12 73 Edit F3 Print F4 Sending transaction v0 0 0 XXXX Enter Passcode current date amp time online dialup error 11 VeriFone Vx 570 Training Manual 1 27 2012 Multiple Money Orders with Retail Fee sache Type in your operator passcode and then press the green arrow button at the bottom of the terminal The display shows gt Enter the amount of the 1 money order i e 12 34 and then press the green arrow button at the bottom of the terminal The display shows gt Enter the amount of the 2 money order i e 43 21 and then press the green arrow button at the bottom of the terminal The display shows gt Press the F4 button next to the word Donea The display shows gt To edit the amount of this money order press the F3 button The display shows gt Using the F1 button the money order amount can be changed Using the F2 button the money order can be deleted Using the F3 button the fee can be removed Using the F4 button the edit is completed Press far left purple button Q under the word Next to edit the next money order The display shows gt To edit the amount of this money order press the F3 button The display shows gt Using the F1 button the money order amount can be changed Using the F2 b
8. 2012 Close Out Documents The Close Out Documents option allows the operator to remove the remaining money order serial numbers from the document printer without voiding them so they could be used at a later time sia 1 Insert the document printer key into the key Print Reports lock on the document printer Push in and turn the key to the right to open the document printer door The display shows gt Next Prev Close Out Docs 2 Press the far left purple button Q under the word Next until the display shows Close Out Docso gt Or simply press the 4 button to get to the Close Out Docsoscreen Next Prev Close Out Docs 3 Press the green arrow button er atthe CSS Out Documents bottom of the terminal The display shows Press a Enter or CANCEL gt Close Out Docs Remove Docs Inside Press a key 4 Press the green arrow button y at the bottom of the terminal The display shows gt 5 Press any button and the terminal goes back Void Remaining Docs se to the setup options 31 VeriFone Vx 570 Training Manual 1 27 2012 Void Remaining Documents The Void Remaining Documents option allows the operator to void the last 10 or less documents from the document printer ae 1 Insert the document printer key into the key Print Reports lock on the document printer Push in and turn the key to the right to open the document printer door The display shows gt Next Prev Void Remain Docs
9. Cumulative Summary Load Documents Void Next Document Close Out Documents Void Remaining Documents 10 documents in printer or less Assign Operator Passcodes Set System Clock Software Download perform manually DialSend Wait Time Primary Phone Number To exit the Executive mode close the document printer door Push in and turn the key to the left to lock it and press the red button if you are in an option already Print Reports Previous Daily The Previous Daily report details all the document printer activity by all operators for any day that has been closed out sins Put the document printer key into the key Print Reports lock on the document printer Push in and turn the key to the right to open the document printer door The display shows gt Next Prev Print R t Press the green arrow button ey at the sca wus Da bottom of the terminal The display shows gt Next Prev Print Reports Previous Daily Press the green arrow button ey at the bottom of the terminal The display shows Enter Date MMDDYY gt Next Prev Enter the 2 digit month 2 digit day and 2 digit year i e 042508 and press the green arrow button at the bottom of the terminal The printer will print out a report titled Prev Daily Report It includes the current date store number agent number report time date of report beginning and ending money order serial numbers details for money orders vendor payments combined
10. VeriFone Vx 570 Training Manual 1 27 2012 Chapter 5 Terminal Operation The Operator can Dispense money orders Dispense vendor payments if the terminal is programmed to issue vendor payments Void money orders and vendor payments Print a shift report Print a daily summary report Be sure that the document printer door is not open while performing any sales transactions Entering Operator Passcode ACTION The terminal displays gt The XXXX in front of the Enter Passcodeo indicates the number of documents that are left to print in the document printer i e 0487 would indicate that there are 487 documents left in the printer The current date and time are also shown Type in your operator passcode and then press the green arrow button _ If the operator passcode is entered correctly the display shows gt lf the operator passcode is entered incorrectly the display will show gt Press the red cancel button Cx at the bottom of the terminal The display shows gt The passcode can be re entered again An invalid operator passcode can be entered four 4 times and the fourth time the display shows gt VERIFONE DISPLAYS v0 0 0 XXXX Enter Passcode current date amp time online dialup error Enter Money Order 1 Amount Doc Void Repts Comm v0 0 0 XXXX Enter Passcode Invalid Passcode Press CANCEL current date amp time online dialup error v0 0 0
11. XXXX Enter Passcode current date amp time online dialup error Terminal Locked Due to 4 Invalid Passcode Attempts Will Unlock in 5 min 10 VeriFone Vx 570 Training Manual 1 27 2012 Chapter 6 Dispensing Money Orders with Retail Fee Single Money Order with Retail Fee The VeriFone terminal is preprogrammed with a retail money order fee between 00 and 1 50 as agreed upon with MEMO Type in your operator passcode and then press the green arrow button lt 2 at the bottom of the terminal The display shows gt Enter the amount of the money order i e 12 34 and then press the green arrow button at the bottom of the terminal The display shows gt Press the F4 button labeled Doned The display shows gt To edit the amount of this money order press the F3 button The display shows gt Using the F1 button the money order amount can be changed Using the F2 button the money order can be deleted Using the F3 button the fee can be removed Using the F4 button the edit is completed Press the F4 button next to the word fDonea The display shows gt Press the F4 button next to the word rPrinto to print the money order For an instant if the terminal is Ethernet connected the display shows gt The display will reset to gt Enter Money Order 1 Amount Doc Void Repts Comm Enter Money Order 1 Amount 12 34 No Fee F3 Done F4 Total Payment
12. ard to load the documents until the top of the document is even with the tear bar at the top of the printer Tear Bar _ Silver Printer Sen Wheel home i a i r a Figure 9 Document Printer Paper Path 8 Close the document printer door and lock Poor CLOSED it by pushing the document printer key in and turning it to the left The display shows gt 9 The terminal will show gt Doc Verification Required Press Enter 10 Press the green arrow button NE oeed mortal and the document printer will advance the documents so that the first money order serial number is exposed The display shows gt 11 Enter the exposed money order serial v0 0 0 number including the check digit and XXXX Enter Passcode then press the green arrow button current date amp time at the bottom of the terminal The document will roll back into the document printer The display shows gt online dialup error See miscellaneous VeriFone functionality page at end of user manual 29 VeriFone Vx 570 Training Manual 1 27 2012 Void Next Document The Void Next Document option allows the operator to void the next document from the document printer als 1 Insert the document printer key into the key Print Reports lock on the document printer Push in and turn to the right to open the document printer door The display shows gt Next Prev Void Next Doc 2 Press the far left purple button Q un
13. der Figure 1 Terminal Front Panel amp Features VeriFone Vx 570 Training Manual 1 27 2012 Chapter 2 Connecting the Document Printer and Terminal On Off Switch Figure 2 Document Printer Connections Serial Cable Connection top cable connection 1 Connect the enclosed serial printer cable from the back of the document printer See Figure 2 to the back of the VeriFone terminal in the port labeled RS232 See Figure 3 Connect the document printer power cable to the back of the printer and then to an appropriate power outlet See Figure 2 At this time turn the document printer switch on This switch should always be left in the on position Connect the AC power adapter to the round port at the back of the VeriFone terminal See Figure 3 Make sure the notch on the power adapter is at the top Once inserted turn the notch to securely lock in the cable Now plug the AC power adapter into an appropriate power outlet The terminal will automatically power up and the display will show VERIFONE VX570 QC0011A4 06 27 2011 VERIX DEFAULT CERTIFICATE COPYRIGHT 1997 2008 VERIFONE ALL RIGHTS RESERVED It then proceeds to Starting VMAC 3 9 0 Please Wait VeriFone Vx 570 Training Manual 1 27 2012 lf the document printer switch is not turned on or the printer cable is not connected the VeriFone terminal will display Printer Not Connected Please Attach Serial Cable Dialup Connection Connectio
14. der the word Next until the terminal displays Moid Next Doc gt Or simply press the 3 button to get to the Moid Next Doc screen Next Prev Void Next Doc 3 Press the green arrow button H at the Void SN ro bottom of the terminal to display the Press Enter or CANCEL document money order serial number Press the green arrow button if you wish to void If not press the red cancel button at the bottom of the terminal The display shows gt 4 The terminal displays Void Next Doc at the top of the display for either of the above selections 5 Close the document printer door and turn the Document Verification key to the left until it stops The display Required shows gt Press ENTER Enter E d Serial 6 Press the green arrow button Q at the nter Exposed Serial bottom of the terminal to advance the documents so that the first money order serial number is exposed The display shows gt 7 Enter the exposed money order serial Enter Exposed Serial number including the check digit and then press the green arrow button a at the bottom of the terminal The document will roll back into the document printer The document printer will automatically print VOID on that document 8 After the document printer voids the current V9 9 9 document the display will return to gt XXXX Enter Passcode current date amp time online dialup error 30 VeriFone Vx 570 Training Manual 1 27
15. e exceeded the allowed limit the display shows gt this vendor s limit by x xx Press ENTER to change the last transaction Press CANCEL to stop the transaction Press any key and re enter a valid amount or Cancel VeriFone Vx 570 Training Manual 1 27 2012 Chapter 11 Print User Reports a Type in your operator passcode and then Enter Money Order 1 Amount press the green arrow button at the bottom of the terminal Doc Void Repts Comm Op Reports Press the purple butto Q nunder the word Repts The Daily report option will only show for those with the ability to run manual daily reports The display shows gt Reprint F1 Shift Summary F2 Op Daily Summary F3 Reprint shi 1 Press the lt F1 gt button to the right of the Op reports words Reprint F1 The display shows gt Reprint F1 Shift Summary F2 Op Daily Summary F3 The terminal reprints the last two reports in memory For instance if a daily report and cumulative report were run previously they would reprint This feature was added if the terminal runs out of paper it is easy to go back and reprint a report that got interrupted 3 The display will reset to gt v0 0 0 XXXX Enter Passcode current date amp time online dialup error 24 VeriFone Vx 570 Training Manual 1 27 2012 Shift Summary Report oe Press the lt F2 gt button to the right of the Op reports words Shift Summary F2 The dis
16. e for details 19 VeriFone Vx 570 Training Manual 1 27 2012 Chapter 9 Voiding Money Orders ini Type in your operator passcode and then Enter Money Order 1 Amount press the green arrow button at the bottom of the terminal The display shows gt Doc Void Repts Comm Enter Serial Number Press the purple button Q under the word Void The display shows gt Enter the money order serial number Enter Amount including the check digit of the money order to be voided and then press the green arrow button eH at the bottom of the terminal The display shows gt Enter the amount of the money order thatis Void SN XXXXXXXXXX X to be voided then press the green arrow Are You Sure Press ENTER or CANCEL button y at the bottom of the terminal The display shows gt If you press the green arrow button ey at the bottom of the terminal a receipt will print showing the operator who performed the void the date and time voided the amount of the voided Money Order the fee associated with the voided money order the full money order serial number and the date and time of original transaction If you press the red cancel button Cx at the bottom of the terminal the void transaction will not take place The display will reset to gt v0 0 0 XXXX Enter Passcode current date amp time online dialup error VeriFone Vx 570 Training Manual 1 27 2012 Terminal Error Messages There are various
17. e money order i e 12 34 and then press the green arrow button at the bottom of the terminal The display shows gt Enter Money Order 1 Amount Doc Void Repts Comm Enter Money Order 1 Amount 12 34 No Fee F3 Done F4 3 Press the F3 button to remove the fee FF 4 Press the F4 button next to the word Doneo to accept the money order The display shows gt To edit the amount of this money order press the F3 button next to the word redita The display shows gt Using the F1 button the money order amount can be changed Using the F2 button the money order can be deleted Using the F3 button the fee can be added back Using the F4 button the edit is completed Press the F4 button next to the word Doned The display shows gt Press the F4 button next to the word Printo to print a money order For an instant if the terminal is Ethernet connected the display shows gt The display will reset to gt Total Payment 12 34 Edit F3 Done F4 Review MO 1 Edit F1 Amount 12 34 Del F2 Fee 0 00 Fee F3 Done F4 Total Payment 12 34 Edit F3 Print F4 Sending transaction v0 0 0 XXXX Enter Passcode current date amp time online dialup error 14 VeriFone Vx 570 Training Manual 1 27 2012 Multiple Money Orders without Retail Fee ie 1 Type in your operator passcode and then press the green arrow button Er at the bottom of the
18. ey lf an individual sale transaction is more than THIS TRANSACTION 3 000 00 and less than or equal to REQUIRES THE 10 000 00 the display shows gt Ne HIGH TRANSACTION Please complete and retain a High Dollar FORM 3K TO 10K Transaction form 3k to 10k immediately Press a Key Press any key to continue If an individual sale transaction is greater than THIS TRANSACTION 10 000 00 the display shows gt REQUIRES THE FILING OF A CURRENCY Please complete and file a Currency TRANSACTION REPORT Transaction Report Federal Form 104 Federal Form 104 immediately Press any key to continue Press a Key Note Transactions totaling between 3 000 and 10 000 are High Dollar Transactions and will be denoted as HD1 for a single High Dollar Transaction HD2 for a second High Dollar Transaction and so forth on all money order sales machine reports Audit trail reports are available from your money order dispenser please contact your sales representative for details Transactions totaling greater than 10 000 require the filing of a Currency Transaction Report CTR on Federal form 104 Please review your Agent Compliance manual for further information CTR transactions are denoted as CTR1 for a single 10 000 transaction CTR2 for a second 10 000 transaction and so forth on all money order sales machine reports Audit trail reports are available from your money order dispenser please contact your sales representativ
19. he cover until it clicks shut The green light should now stay illuminated Allow a small amount of paper to extend outside the cover The terminal window should now display the v0 0 0 will show a real version number and the XXXX will have a number reflecting the number of documents loaded in the document printer v0 0 0 XXXX Enter Passcode current date amp time online dialup error VeriFone Vx 570 Training Manual 1 27 2012 Chapter 4 Loading Money Order Documents into the Document Printer ACTION VERIFONE DISPLAYS 1 Insert the document printer key into the key lock Print Reports on the document printer See Figure 7 Push in and turn the key to the right to open the document printer door The display shows gt Next Prev Key Lock Figure 7 Document Printer Front Load Documents 2 Press the far left purple button Q under the word Next until the display shows rLoad iezet Biev Documenta The display shows gt 3 Press the green arrow button ey at the See Smee bottom of the terminal The display shows gt Enter 1st Serial No 4 Enter the First Serial Number including the Load Documents 2 check digit of the pack of documents and then Enter Last Serial No press the green arrow button Er at the bottom of the terminal The display shows gt 5 Enter the Last Serial Number including the Load Documents check digit of the pack of documents and then Partial Pack press the green arr
20. n RS232 Ethernet ee Connection a 10BaseT Figure 3 Terminal Connectivity Terminals that have a full time broadband connection high speed Internet DSL cable modem etc will connect one end of the Ethernet cable to the port labeled 10BaseT and the other end to the Ethernet source connection may require a router See Figure 3 All broadband connections should also have a dialup connection in the event the broadband connection is interrupted For dialup connections attach one end of the telephone cord to the communication port Dialup of the VeriFone terminal and the other end to the telephone wall jack The power source is found on the right side of the terminal See Figure 4 Power Source Figure 4 Power Source VeriFone Vx 570 Training Manual 1 27 2012 Chapter 3 Loading the Thermal Paper into the Terminal 1 If the green light blinks on and off on the right side of the display it indicates that the printer is out of paper 2 The printer cover release is on the right side of the Terminal see Figure 5 Open the printer cover by pushing down on the printer cover release Printer Cover Release Figure 5 Terminal Side View 3 Loosen the end of the new roll of paper and drop it into the printer tray with the loose paper end towards the front of the terminal See Figure 6 Printer Tray Printer Cover Green Indicator LED Figure 6 Terminal Front View 4 Gently close t
21. ow button T at the Press enter or CANCEL bottom of the terminal Note Pressing a key will display one of the following messages 1 Partial pack loaded or 2 Documents loaded 6 The display shows gt Load Documents 2 Load paper in printer Press a key VeriFone Vx 570 Training Manual 1 27 2012 7 To load the documents find the feeding slot just below the printing unit Feed the paper _ into the slot and align document holes with the pins on the left and right side of the printer TOD TOA NTOPTAVOC VERIFONE DISPLAYS see Figure 8 Locate the silver printer wheel on the right side of the printer Advance the printer wheel slowly forward to load the documents until the top of the first document is even with the top of the tear bar Tear Bar _ Silver Printer Wheel Figure 8 Document Printer Paper Path 8 Close the document printer door and lock it by pushing the document printer key in and turning it to the left until it stops The display shows gt 9 The document printer will advance the documents so the money order serial number is exposed at the top of the printer The display shows 7 10 Enter the exposed money order serial number including the check digit and then press the green arrow button at the bottom of the terminal The document will retract back into the document printer until it is aligned with the top of the tear bar again The display shows gt 11 The XXXX in fron
22. play Reprint F1 shows gt Shift Summary F2 Op Daily Summary F3 The terminal prints a report titled Shift Report It includes the date time operator ID store number agent number money order details vendor payment details combined totals and a list of the document serial numbers and their amounts This report only shows the sales for the operator code entered After the report has been printed all the amounts are zeroed out 3 The display will reset to gt v0 0 0 XXXX Enter Passcode current date amp time online dialup error Op Daily Summary Report ae 1 Press the lt F3 gt button to the right of the Op reports words Op Daily Summary F3 Reprint F1 Shift Summary F2 Op Daily Summary F3 The terminal prints a report titled Operator Dly Report It includes the date time operator ID store number agent number money order details vendor payment details combined totals and a list of the document serial numbers and their amounts 3 The display will reset to gt v0 0 0 XXXX Enter Passcode current date amp time online dialup error VeriFone Vx 570 Training Manual 1 27 2012 Chapter 12 Executive Options To enter the Executive mode insert the document printer key into the key lock on the document printer Push in and turn the key to the right to open the document printer door The executive options will allow the user to Print Reports Previous Daily Previous
23. play shows Oper Passcodes gt Or simply press the 6 button to get to the Oper Passcodeso screen Press the green arrow button Ty at the bottom of the terminal The indicates that the ID can be changed Make the change if necessary The display shows gt Press the green arrow button y at the bottom of the terminal and the moves to the front of the passcode The display shows gt The operator can now change the passcode if necessary by entering the new operator passcode Press the green arrow button ey at the bottom of the terminal and the goes back to the front of the ID The passcode has been changed To clear a passcode press the F2 button next to the words ftlear passcodea The passcode will be removed for that ID Print Reports Passcodes Passcodes PASSCODE XXXX Clear passcode F2 Print passcodes F3 Prev Passcodes PASSCODE XXXX Oper Passcodes ID PASSCODE 01 XXXX Clear passcode Print passcodes Prev Passcodes PASSCODE XXXX Clear passcode Print passcodes Prev 33 VeriFone Vx 570 Training Manual 1 27 2012 aches To print the passcodes in the terminal press the F3 button next to the words print passcodesa 7 Press the red cancel button SB to go RE tO back to the options The display shows gt Set System Clock The Set System Clock option allows the operator to set the time of day ds 1 Insert the document printer key into the key Print Report
24. s lock on the document printer Push in and turn the key to the right to open the document printer door The display shows gt Next Prev Set System Clock Press the far left purple button Q under the word Next until the display shows ret System Clock gt Or simply press the 7 button to get to the Bet System Clocko screen Press the green arrow button ae at the bottom of the terminal The display shows Enter Time gt x Next Prev Set System Clock Next Prev Enter the time i e 05 40 and then press Print Reports the far left purple button 9 under the word Next to select AM or the purple button Q under the word Prev to select PM Press the green arrow button ae at the bottom of the terminal The display shows gt See miscellaneous VeriFone functionality page at end of user manual 34 VeriFone Vx 570 Training Manual 1 27 2012 Software Download The Software Download option allows the operator to initiate a software download Please note that this is something should only be done when advised by a MEMO staff member This procedure can take some time to fully execute and the terminal will be unavailable for sales a 2 Insert the document printer key into the key lock on the document printer Push in and turn the key to the right to open the document printer door The display shows gt Press the far left purple button Q under the word Next until the display shows
25. sensenenes 20 Terminal Error Messages nl ad dns nid ner hound isiouaseenetauntomnetauntonacteomctonaaternctuestemnenududmesiaads 21 Chapter 10 Dispensing Vendor Payment sis 22 SI VON PANNES E nae nee 22 Vendor Payment Warning Message sise 23 Chapter 11 Print User Repotts ES a ee nn Rene dede areas detente de entente 24 SD atnel carle t are et eel pra loe oie nero sete Pte 24 Sie SEL ARE LS MUR te OO Ite saggnanegaecboasoon esas anne a rnr cect asdinas deaadinaecia sustandeandiaadbaumianceoneencteedaonsuentenes 25 OP Daily SUMMARY Ene Ola ns 522224720272 5222 322209000455 a ann at Lt at a en see 25 Chapter 12 gt Executive ODIIOMS sorrue 26 Pl A TIO OI TE a dana tema aantnaatadic eee mee 26 Load Documents a Pate tate bh es sala hala bade bales lus ies dase dedenacaeeeiedeeteeens Gee ctenuneuegaeeee 28 VOIG INEXT DOCUMENT sshstasstasataaataaatoaatonatonshonstanab ona dee did dec detecte tn ne ete an tn emdeundecntinensbemebossies 30 COS SOU D CUM AISS 56209022202 2a Leas sea e E Ae 31 VOA REEMANN DOCUMEN Sartono nan o i a 32 ODA Ras SCOR E E EEEE 33 SERO VSE mi GIO rrenen e aS A 34 SONWare OW OAC sera ou 35 PAIS OVI Wat Tin cate te tate tate fete te tate te Dele Date tate ia ta lee al dah ts tadid lade tad d 36 Operator TIME Ulcinio riiin aeaaeae enian 36 Primary PRONS NUMDE eserinin aaeeea AEA AREARE 36 Miscellaneous VeriFone Functionality cccccececeeeesseeeeeeeeeeeeeeeeeeseeeeesseneeeneneeenenseeneenens 36 Connec
26. t The connection to the Host has The terminal will attempt to eee ee 83 Bad network set An error has occurred with The terminal will attempt to PT r then hastieps 154 Ethernet Error An error was experienced while The terminal will attempt to initializing the Ethernet reinitialize the connection connection 171 Ethernet Down The Ethernet connection has been Check all Ethernet connections Gone network minister lost 300 Socket Failed The connection to the Host has The terminal will attempt to ll Al eee 303 Socket Down There is no connection present Check all terminal network ES 307 Socket Failed Reconnection to the Host has Check all terminal network 501 No IP Address The terminal can not get a valid IP Check all terminal network address from the DHCP server settings If the network uses static IPs insure a valid IP has been set detected connected shut off prematurely connected busy is dedicated 717 Timeout The connection to the Host has Check all terminal network timed out settings Cycle the power 1f this message persists current phone line active 998 DNS Error The DNS server can not be Check all network settings connected to determine the Host IP address Socket Down The connection to the Host has Check all network settings been lost 1 37 S MEMO Financial Services Inc I J P O Box 8863 Camp Hill Pennsylvania 17001 Corporate Office 800 922 8079 Technical
27. t of the Enter Passcodedshould now show the actual number of documents that are left to print in the document printer i e 0487 would indicate that there are 487 documents left in the printer Document Verification Required Press ENTER Enter Exposed Serial v0 0 0 XXXX Enter Passcode current date amp time online dialup error VeriFone Vx 570 Training Manual 1 27 2012 Document Error Messages There are a number of different terminal error messages that can occur when loading documents In every instance once you press any button you can re enter the correct information oven 1 If an incorrect check digit is entered this error Load Document message shows gt Invalid Check Digit Press a key lf an invalid document range is entered this Load Document error message shows gt Invalid Range Press a key lf a document range is entered that exceeds Load Document the allowable pack size this error message shows gt Enter Last Serial No Pack Length Exceeded Press a key When entering the exposed money order Enter Exposed Serial serial number if an incorrect check digit is entered this error message shows 7 The x indicate the document number entered Invalid Check Digit Press CANCEL XXXXXXXXX When entering the exposed money order Ser Not In Memory serial number if a previous pack money order serial number is entered this error message shows gt Press a key
28. terminal The display shows gt 2 Enter the amount of the 1 money order i e 12 34 and then press the green arrow button at the bottom of the terminal The display shows gt Enter Money Order 1 Amount Doc Void Repts Comm Enter Money Order 1 Amount 12 34 No Fee F3 Done F4 3 Press the F3 button to remove the fee BE 4 Enter the amount of the 2 money order i e 43 21 and then press the green arrow button at the bottom of the terminal The display shows gt Enter Money Order 2 Amount 43 21 No Fee F3 Done F4 5 Press the F3 button to remove the fee ee 6 Press the F4 button next to the word Done if there are no more money orders in the transaction The display shows gt 7 Press the F3 button to edit any of the money orders The display shows gt Using the F1 button the money order amount can be changed Using the F2 button the money order can be deleted Using the F3 button the fee can be added back Using the F4 button the edit is completed 8 Press the far left purple button Q under the word Next to edit the next money order The display shows gt Using the F1 button the money order amount can be changed Using the F2 button the money order can be deleted Using the F3 button the fee can be added back Using the F4 button the edit is completed Total Payment 55 55 Edit F3 Done F4 Review MO 1 Edit F1 Amount 12 34 Del F2 Fee
29. terminal error messages that may occur when voiding documents en 1 If an incorrect Check Digit is entered the Invalid Check Digit display shows gt Press the red cancel Press CANCEL button at the bottom of the terminal and try again lf an incorrect dollar amount is entered the Incorrect Amount display shows gt Press the red cancel Press CANCEL button at the bottom of the terminal and try again 3 The display will reset to gt v0 0 0 XXXX Enter Passcode current date amp time online dialup error 21 VeriFone Vx 570 Training Manual 1 27 2012 Chapter 10 Dispensing Vendor Payment Single Vendor Payment In order to issue vendor payments the operator id must be a higher level operator passcode between number 60 and 64 Only these operators can perform a vendor payment Type in your manager passcode and then press the green arrow button Er at the bottom of the terminal Press the far left purple button Q under the word Doc to change the display to issue a vendor payment The display shows gt Use the lt F2 gt or lt F3 gt button to move between the permitted vendors Press the lt F3 gt button until the vendor i e COCA COLA is displayed The display shows gt Enter the amount of the vendor payment i e 25 00 then press the green arrow button at the bottom of the terminal This screen also shows the amount of credit left for that vendor The display shows
30. thernet connected the display shows gt 11 The display will reset to gt v0 0 0 XXXX Enter Passcode current date amp time online dialup error 18 VeriFone Vx 570 Training Manual 1 27 2012 Terminal Warning Messages These are various terminal error messages that may occur when issuing a money order rab 1 If the total of the sales transactions for the day WARNING is getting close to your set daily limit the You are approaching display shows gt Your MO DAILY SALES LIMIT a Press a key You do not need to contact MEMO at this time Press any key to continue If the total of the sales transactions for the WARNING sales period is getting close to your set sales You are approaching period limit the display shows gt Your MO SALES PERIOD LIMIT a Press a key You do not need to contact MEMO at this time Press any key to continue If the total of the daily sales transactions is Terminal Locked over the agents set daily limit the display Due to Daily Sales Violation shows 7 Contact MEMO a 1 800 922 8079 Please contact MEMO at this time Press any press a Key key to continue If the total of the sales period transactions is WARNING over your set sales period limit the display You are over shows gt Your MO SALES PERIOD LIMIT a Contact MEMO Please contact MEMO at this time Press any 1 800 922 8079 key to continue Press a k
31. tion state potential error codes on the terminal 37 hee ihe ER he Re SD Me MO Bn Be he Dp BE OMA OM OR hes he heme he Rs ARE Figure 21 Document Printer Connections 4 Figure 31 Terminal Connectivity s Figure 4 Power Source 5s Figure 51 Terminal Side View Figure 61 Terminal Front View 6 Figure 71 Document Printer Front 7 Figure 81 Document Printer Paper Path 8 MONS CNT he ME CHE SN ORE GES LAC EAE NS RSS OD SES A ES ile CES OT CH SET NE CE Figure 91 Document Printer Paper Path 29 VeriFone Vx 570 Training Manual 1 27 2012 Package Contents and Unpacking VeriFone Vx570 terminal Power pack Telephone Cord and or Ethernet Cable P123 Electra Document Printer Printer Cable Printer Power Cable Unpacking VeriFone Vx 570 Training Manual 1 27 2012 Chapter 1 Terminal Front Panel Features Internal thermal printer l Paper status light Function keys Display Purple function keys Telephone style keypad Alpha key Cancel clear enter keys Magnetic card rea
32. to the word fDone The display shows gt Press the F3 button next to the word Edit to review sale for money order 1 The display shows gt Using the F1 button the money order amount can be changed Using the F2 button the money order can be deleted Using the F3 button the fee can be added back Using the F4 button the edit is completed Press the far left purple button Q under the word Nextoto review sale for money order 2 The display shows gt Using the F1 button the money order amount can be changed Using the F2 button the money order can be deleted Using the F3 button the fee can be added back Using the F4 button the edit is completed Enter Money Order 1 Amount Doc Void Repts Comm Enter Money Order 1 Amount 12 34 No Fee F3 Done F4 Enter Money Order 2 Amount 43 21 No Fee F3 Done F4 Enter Money Order 2 Amount 43 21 Done F4 Total Payment 55 94 Edit F3 Done F4 Review MO 1 Edit F1 Amount 12 34 Fee 0 39 Del F2 No Fee F3 Done F4 Review MO 2 Edit F1 Amount 43 21 Fee 0 00 Del F2 No Fee F3 Done F4 17 VeriFone Vx 570 Training Manual 1 27 2012 ACTION 9 Press the F4 button next to the word fDone Total Payment The display shows gt 55 94 Edit F3 Print F4 10 Press the F4 button next to the word Print Sending transaction to print the money orders For an instant if the terminal is E
33. totals and document serial numbers and amounts 26 VeriFone Vx 570 Training Manual 1 27 2012 Previous Cumulative Summary Report The Previous Cumulative Summary report details the document printer activity for the sales period prior to the last selected Cumulative Summary Report asie 1 Insert the document printer key into the key lock on the document printer Push in and turn the key to the right to open the document printer door The displays shows gt Press the green arrow button y at the bottom of the terminal The display shows gt Press the far left purple button Q under the word Next until the terminal displays Previous Cum Summaryo gt Press the green arrow button ae at the bottom of the terminal The display shows gt Print Reports Next Prev Print Reports Previous Daily Next Prev Print Reports 1 Previous Cum Summary Next Prev Print Reports 1 Previous Cum Summary Enter date mmddyy Next Prev Enter the 2 digit month 2 digit day and 2 digit year i e 042508 and press the green arrow button He at the bottom of the terminal The printer will print out a report titled FPrevious Cum Summarya It includes the current date store number agent number included dates beginning and ending money order serial numbers details for money orders vendor payments combined totals and last summary report 21 VeriFone Vx 570 Training Manual 1 27 2012 Load Documen
34. ts sie 1 Insert the document printer key into the key lock on the document printer Push in and turn the key to the right to open the document printer door The display shows gt Press the far left purple button Q under the word Next until the terminal displays fLoad documents Press the green arrow button ae at the bottom of the terminal The display shows gt Enter the first serial number including the check digit of the pack of documents and then press the green arrow button ey at the bottom of the terminal The display shows gt Enter the last serial number including the serial number of the pack of documents and then press the green arrow button a at the bottom of the terminal lf the pack is not a full pack the display shows gt Note Pressing a key will display one of the following messages 1 partial pack loaded or 2 Documents loaded The screen then returns to the load document screen Print Reports Next Prev Load Documents Next Prev Load Documents Enter lst Serial No Load Documents Enter Last Serial No Load Documents Load Documents Now Press a key Load Documents Partial Pack Enter or Cancel 28 VeriFone Vx 570 Training Manual 1 27 2012 paper into the slot and align them with the pins on the left and right side of the printer see Figure 9 Locate the silver printer wheel on the right side of the printer Turn the wheel slowly upw
35. utton the money order can be deleted Using the F3 button the fee can be removed Using the F4 button the edit is completed Press the F4 button next to the word Donea The display shows gt Enter Money Order 1 Amount Doc Void Repts Comm Enter Money Order 1 Amount 12 34 No Fee F3 Done F4 Enter Money Order 2 Amount 43 21 No Fee F3 Done F4 Total Payment 56 33 Edit F3 Done F4 Review MO 1 Edit F1 Amount 12 34 Fee 0 39 Del F2 No Fee F3 Done F4 Review MO 2 Edit F1 Amount 43 21 Fee 0 39 Del F2 No Fee F3 Done F4 Total Payment 56 33 Edit F3 Print F4 12 VeriFone Vx 570 Training Manual 1 27 2012 ACTION 8 Press the F4 button to the right of the sending cransaction word Print to print the money orders For an instant if the terminal is Ethernet connected the display shows gt v0 0 0 9 The display will reset to gt XXXX Enter Passcode current date amp time online dialup error There may be a slight printing delay between money order documents when part of a multiple money order transaction 13 VeriFone Vx 570 Training Manual 1 27 2012 Chapter 7 Dispensing Money Orders without Retail Fee Single Money Order without Retail Fee aa 1 Type in your operator passcode and then press the green arrow button at the bottom of the terminal The display shows gt 2 Enter the amount of th
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