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Bria 3 for Windows User Guide - Enterprise

1. Action when double clicking on contact IM F Reset to Default OK Cancel ki This panel lets you set your preferences for general GUI behavior and lets you set up for login Login Options The Enable login screen field is used only when you started up Bria with the No login required profile page 4 but in fact you do need to log in To recover from this mistake e Check this field and shut down Bria e Start Bria again The Bria Login dialog will appear Select the correct option and log in Default Actions This feature lets you control the action performed for two buttons e The green Call button at the top of the phone For example you can configure the button so that it makes a video call instead of an audio call e The transfer button For example you can configure the button so that it initiates unattended call now transfer instead of an attended call first transfer 66 Bria 3 for Windows User Guide Enterprise Deployments Preferences Alerts amp Sounds Preferences Alerts amp Sounds Application i Alerts amp Sounds Privacy ka Enable alert displays Devices Shortcut Keys kg For an incoming call Network kA When a contact comes online Audio Codecs l Video Codecs kA When a contact goss offline Quality of Service kA For IMs show alert instead of automatically opening IM window Media Quality Te Directory Call Automation
2. Letters to Numbers You can type letters and Bria will convert the letters to numbers when placing the call Turn letter to numbers on or off Bria 3 Joseph Santos o g ofiphone View Contacts Help Available v Type the phone number using ee un z0 2 numbers and letters as desired rr he T F z d K Auto Answer Enter name or number ener Tum Letters to Numbers i s COUNTERPATH Call Using my Deskphone When you click Call the call 4X COUNTERPATH panel will open and the call will be placed The call panel will show the phone number all in numbers 13 CounterPath Corporation Hiding your Identity Anonymous Calling You can hide your identity on a call so that the other person will not see your name or number on their phone Your ID will be hidden for all outgoing calls until you turn off Hide my Number Anonymous calling is automatically turned off when you shut down Turn Hide your identity on or off Bria 3 Joseph Santos Softphone View Contacts Help re Available 7 a 29 24 6 amp F Enter name or number 48 gt COUNTERPATH Placing another Call Ge i Auto Answer Hide my Number Tum Letters to Numbers Call Using my Deskphone You can place another call There is no limit to the number of calls you can make although eventually the quality of audio and video will degrade because of limitations on the computer Place the call in th
3. Advanced Reset to Default The tabs on this panel let you control the Call Alerts box and lets you assign sounds Alerts You can control whether the Call Alert box is displayed in different situations You can also control how you are alerted to an incoming IM either with a small IM Alert box or with the IM window itself a OO Incoming Call Kokila Perera 2 PGE intermal xten net Sounds You can assign specific sounds to a variety of actions or events 1 Select the Enable sounds check box and select the check boxes for each desired event or clear the Enable sounds check box to disable all sounds 2 You can change the sound for each event select the individual event The value in Sound preference will change Select the desired sound You can import sounds these will be added to the list of sounds you can choose from when assigning a sound to an event 67 CounterPath Corporation Preferences Privacy You can control how contacts and other people can contact you by phone or IM and you can control whether your contacts can see your online status General Tab In Global Contact Settings choose one option If you choose Allow only then all contacts will be able to contact you unless they or their domain are in the Blocked list below The Blocked section is optional It lets you enter addresses and domains that will be prevented from conta
4. CounterPath Corporation 3 Making Phone Calls 3 1 Starting and Quitting Bria If Bria is not already running start it as you would any other program Use the Windows Start menu or 099 double click the desktop icon Bria appears To quit Bria choose Softphone gt Exit or press Ctrl Q 3 2 The Onscreen Softphone Show hide resources such as Change layout of contact Close to system tray This icon does contacts favorites and modules list and import contacts not shut down Bria such as chat rooms and workgroup i inimize to system tray Bria 3 Jose oh Santos ou Bria menu See below ofiphone View Contacts Help Available F Toolbar See pg F 4 below 22a S i atenista 1 asc 2 DEF cH A KL mno 6 bi History Family 0 a Friends 9 To create this compact view from the main menu choose View and hide all resources Then hide the dialpad in the toolbar Bria3 Joseph Santos OQ sofiphone View Contacts Fi i Available _ wt COUNTERPATH CounterPath Corporation The Bria Menu Bria e Accounts You will work with these settings only if advised to do so by your system administrator e Preferences These settings control the way that you work with Bria and apply to all accounts See Configuring Preferences on page 66 e Exit To shut down Bria You can also exit by pressing Ctrl
5. 4 6 Sending and Receiving Files Sending Files If you have an XMPP account you can send files to another contact who has a Jabber address meaning that they have an XMPP account 1 Choose one of these actions e Right click a contact and choose Send Files a standard Open dialog box opens Select the files to send and click Open The Send Files dialog appears with a waiting message If you want you can cancel the send before the other person retrieves the file e Drag a file from a folder to the IM window _ Waiting for Rita Santos to accept final report csyv Obytes 632 88 KB _ Close this dialog when done Cancel k a To cancel the file transfer before the other person retrieves the files click Cancel Receiving Files If you have an XMPP account another person with an XMPP address may send you files The following dialog appears to allow you to save the file The file is saved to the location specified in Preferences gt Advanced File transfer from Rita Santos D Accept the following files from Rita Santos Obytes 202 05 KB Close this dialog when done Save Decline 36 5 The Contacts Tab The Contacts tab displays your contacts Each contact is shown with presence information and icons for single click phoning and IMing If the Contacts tab is not showing go to the main menu and choose View gt Show Contacts Add a Contact Search entire con
6. The Outlook Contact dialog opens The Bria Contact Profile does not open however if you have created an Outlook account in Bria page 65 the newly added contact will be pushed into Bria No Counter Path Corporation 78 B Troubleshooting Choose Help gt Troubleshooting to display the Troubleshooting window Testing Audio and Video Devices You can verify that your microphone speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call You are currently in Headset mode 1 Select the microphone you want to use GN 8120 USB 2 Speak into the microphone u 4 Your microphone works 3 Select the speakers you want to use aN 8120 USB Play 4 Adjust volume to a comfortable level No Sound Stil having problems with your device s lf you cannot hear sound through your speakers check ii they Are plugged into the computer Need to be plugged into a power source Are turned up or if the volume needs adjustment 79 CounterPath Corporation Testing Audio Quality While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt ef Devices a Network Audio Diagnostics Audio Quality Click Test Audio Quality while on a call or after a call is made Test Audio Quality y You are successful
7. Devices Shortcut Keys Network Audio Codecs Video Codecs Quality of Service Media Quality Directory kA Automatic gain Call Automaton Advanced Reset to Default Audio Quality Reduce echos Reduce background noise Automatic gain control Preserve bandwidth Video Quality Enable this option Disable HD video k Reduce echos from speakers AEC k Reduce background noise control T Preserve bandwidth during silent periods OK l Cancel Turning this feature on improves sound quality This feature is typically on Automatically attempts to remove background noise Typically on for the speakerphone This feature is typically on When this feature is on Bria stops sending audio when you are not talking When this feature is off Bria always sends audio which uses more bandwidth but may result in better call quality Typically off However if you are using a slow dial up or ISDN connection you may want to turn it on Check or uncheck to flip the video image If you disable HD video Bria will not offer or accept an HD video codec even if one is enabled In addition the local camera will not display the user s own video at resolutions higher than VGA Leave at standard or change the size as follows e Set it to high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too
8. LAN Audie Codecs pal Video Codecs a Ceo Quality of Service Media Quality Directory Call Automation Advanced Reset to Default Cancel Table 4 Preferences Network e ee re Network Connection Speed Select the type of network connection for your computer The sliders move to show the bitrate that will be used for sending and receiving These rates are typical rates for the selected configuration If you know that your computer and network can handle a faster sending speed click Custom and move the slider It is recommended that you not change the receiving speed You will know that you have set the sending speed too high if e The remote video shows black areas or is slow or jerky e The remote audio is garbled You will know that you have set the sending speed too low if the audio is good but the video is of poor quality grainy Preferences Audio Codecs Change the settings on this tab only if advised to do so by your system administrator Preferences Video Codecs Change the settings on this tab only if advised to do so by your system administrator Preferences Quality of Service Change the settings on this tab only if advised to do so by your system administrator 72 Bria 3 for Windows User Guide Enterprise Deployments Preferences M Preferences Application Media Quality edia Quality G Alers amp Sounds Audio Quality Video Quality Privacy
9. AS On the phone F maa igi i Lal al i Maa i v Call Call established Kokila Perera Sofiphone 2766 00 00 13 cars Start Video and Stop Video Bria 3 Joseph Santos o g Lich Sending your video amp mi Status of your video Click to configure the camera 20 Bria 3 for Windows User Guide Enterprise Deployments 3 8 Conference Calls Starting a Conference Call From the Dashboard ia 3 Joseph Santos sOfiphone View Contacts Actions Help ve i a Available H okila Perera Softphone e Enter the number or address by typing e Or drag a contact or history item e Or select from the redial list Audio Call Video Call Start Conference Call p Message 4 48 gt COUNTERPATH Then choose Start Conference Call From an Existing Call From One Established Call Call established 00 00 11 Kokila Perera me gt Ofiphone 2766 z Leat il Invite to Conference Cal Send Instant Message start Gall Recording From Two Established Calls g j33 JosephSantos x Sofiphone View Contacts Help e Z KS On the phone 7 oe q i D o 9 aie A aaa Ce Enter name or number Cali Resume Call on hold 00 01 36 Peele Kokila Perera Call established 00 00 05 Rita Santos Sofiphone 1440 Invite to Conference Call C Merge Calls Send Instant
10. In general your system administrator will provide the values for fields in this tab The only fields that you can e Always forward to this address To always forward phone calls click the box and enter the address to forward to Phone calls received on other accounts if you have them are not affected by enabling this field Always forward works only when Bria is running e When on the phone forward to To forward only when you are on another phone call click the box and enter the address to forward to Phone calls received on other accounts if you have them are not affected by enabling this field Always forward works only when Bria is running 59 CounterPath Corporation SIP Account Properties Presence SIP Account GB Account Voicemail Topology Presence Storage Transport Advanced m Presence hlode Pesrdupes Poll time 300 seconds Refresh interval f 3600 j seconds Workgroup zj Enable workgroup Mode RLS _ Peer to peer k Workgroup address m Allow others to monitor my call activity Cancel This tab lets you configure presence and workgroups Presence Set up the Presence section as instructed by your system administrator Once you have configured presence on this page you can set up rules for which people are allowed to see you Preferences Privacy on page 68 Setting up Workgroups in RLS Mode Read this section if y
11. When you display the Workgroup View gt Workgroup from the main menu the members will appear 62 Bria 3 for Windows User Guide Enterprise Deployments XMPP Account Typically you create an XMPP account if e Your enterprise uses XMPP for presence e You already have an XMPP account independent of Bria for example a Gmail account When the account is created those contacts are pulled into the Bria contact list You can then IM these contacts directly from Bria XMPP Account Di Account Protocol Fields with a red asterisk are required r User Details User ID Domain Password Display name Advanced o2 ANNAN _m dj Port selection Auto detected Connect port o Outbound proxy Resource Priority d i ox Cancel Table 1 XMPP Account Properties Account e E Account name If desired change the account name to something that is meaningful to you For example the type of XMPP account such as Gmail account Read only Always specifies XMPP User Details User ID The XMPP Jabber user ID For example jsantos Provided by the XMPP service provider Domain For example domainXMPP com Provided by the XMPP service provider Provided by the XMPP service provider This name is displayed in the Bria display Other parties may see this name when they are connected to you Advanced Port selection Configures the port
12. a e O xmpp_address Maps to the Instant Message field This field must always specify an XMPP address 83 E Other Ways to Run Bria E 1 From a Hyperlink You can attach a hyperlink to a phone number or softphone address that when clicked starts Bria and dials the number Attach a hyperlink with this format lt a href sip lt address or number gt gt dial lt address or number gt lt a gt For example lt a href sip kperera domainA com gt dial kperera domainA com lt a gt E 2 From the Command Line You can start Bria from a DOS prompt You may need to add the install directory typically c program files counterpath bria 3 to the PATH Then type bria3 exe You can also run these action commands bria 3 gt bria3 exe action lt action gt lt input gt where action and input are call to the remote URI im to the remote URI add contact the contact URI quit For example C sbrias exe action call to 133 1 or CeXeDrLaAsSVexe action Ccall to 1L33 1 domaink com 84 F Glossary Broadband Codec Dial plan DTMF Firewall HID IM MWI Narrowband Presence PSTN SIP account softphone address USB device vCard VoIP XMPP account Broad or wide bandwidth In data transmission the wider the band the more data it 1s possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN conne
13. click Edit then click the Voicemail tab For complete details see page 57 You can also forward a call on the fly See page 15 24 Bria 3 for Windows User Guide Enterprise Deployments 3 11 Viewing Your Workgroup The workgroup gives you a detailed view of phone related activity for a team The workgroup feature must be set up before it can be used see page 60 Once this is done choose View gt Workgroup to view your workgroup The Workgroup window supports many of the same features as the contact list Click to call this person Click the name to display the contact flyout ivorian O ai p Group Memb Ar Action Status Other Party g7 Rita Santos 1440 g7 Kokila Perera 2756 A name may be grayed out Typically this means that the person is not letting you watch them perhaps because they are your supervisor 295 CounterPath Corporation Monitor Pick up and Join Incoming Call A member is receiving an incoming call Click to pick up this call A call panel will open on your Bria and you will immediately be connected to the caller Group Member a g7 Rita Santos 1440 Outgoing Call A member is making an outgoing call You cannot join this call until it is established Group Member a g7 Rita Santos 1440 g7 Kokila Perera 2766 6045551212 26 Bria 3 for Windows User Guide Enterprise Deployments Established Call A member is on an establishe
14. default key combinations l 2 Make sure Enable shortcut keys is checked and the action you want to change is enabled Select an Action and click Edit The Edit Shortcut Key dialog appears Edit Shortcut Key Qi S elect key combination Make sure there is a checkmark in the keys you want to use You must e CTRL f SHIFT fa ALT WIN turn on at least two keys Type the desired letter or number in the field For example the following creates the shortcut combination Shift Alt U Assign Cancel al The following rules apply You cannot override standard Microsoft Windows combinations such as Ctrl Alt Delete The shortcut applies when Bria is running regardless of the application that is in focus For example if Bria is running but another application has focus pressing Ctrl Alt Shift A will answer an incoming call If another application has the same shortcut combination then which application was started later has control over that combination If the shortcut is not valid at a particular moment then it has no effect For example pressing Ctrl Alt Shift A has no effect if there is no incoming call in Bria 71 CounterPath Corporation Preferences Network Preferences E amp Network Applicatian Alerts amp Sounds m Network Connecton Speed Privacy Dial up or ISDN Devices Cable DSL or ADSL OEE Revs Fast cable DSL or ADSL Network gt Local area network
15. dialup or ISDN connection typically provide a narrow bandwidth for data transmission An instant messaging feature that allows users to share information about their online status Public Switch Telephone Network The traditional land line phone network An account that provides the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access The address used to connect to a SIP endpoint In other words the phone number used in a VoIP phone call For example sip joseph domainA com Universal Serial Bus device A device that follows a specific communications standard A headset may be a USB type of headset An electronic business card that is often attached to an e mail It often appears as a signature block that identifies the person their title and their business Voice over Internet Protocol A variation of IP used for sending voice data over the internet in other words used for making phone calls over the internet An account that provides the user with the ability to send IMs and view other people s presence 85 86
16. list Status PP LPL YYY Call 6045550777 Frank Chan Rita Santos Frank Chan Frank Chan Frank Chan Emily Davison Rita Santos Managing the Lists of Calls You can right click on an entry in a list to Delete the entry Delete all entries in the list a2 af2011 5 19 PM wef 2011 5 10 PM we 2f2011 3 06 PM weai2011 5 05 PM wea 2011 4 21 PM a2 af2011 4 11 PM a2 1 2011 5 24 PM 12011 3 20 PM Block this person so they cannot send you phone calls or instant messages or see your online availability Edit the profile if the entry is a contact Add as contact The Contact Profile appears page 41 Phoning from History You can Right click on an entry to place a call to this person using the contact method that was used for this call You can double click to place an audio call Place a call to this person and add them to a conference call that is in progress For more information on conference calls see page 21 53 CounterPath Corporation 6 2 Favorites Tab To view the Favorites tab go to the main menu and choose View gt Show Favorites You can create favorites from your contact list They will be displayed in both the Contacts tab and in the Favorites tab Select the desired contacts then right click and choose Add to Favorites Favorites tx I k Colin Lewent Emily Davison Frank Chan You can perform nearly all the same actions on the contact in the Fav
17. much CPU The video shows black areas or is slow or jerky Typically set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy 73 CounterPath Corporation Preferences Directory Preferences omi Application Directory Alerts amp Sounds y Configure Directory s Privacy as Directory type LDAP F Devices a Shortcut K eile Semer Settings Search Options Attribute Mapping Network Audio Codecs r Server Video Codecs Ms Quality of Service Authentication method Simple Media Quality p Direct Username dn i Call Automation Credential Advanced i Root DN Search expression Reset to Default Cancel Generally change the settings on this panel only if advised to do so by your system administrator If your system administrator has instructed you to set the Directory type to LDAP or Active Directory the only feature you should change on your own is Synchronize contacts from the directory See From an LDAP Directory or Active Directory on page 38 74 Bria 3 for Windows User Guide Enterprise Deployments Preferences Call Automation Application Call Automation Alerts amp Sounds r Auto Answer Calls Privacy a Auto answer after 3 F seconds Devices Shortcut Keys Choose D to auto answer immediately Network Media when auto answer is on Se
18. switch to the Bria call panel anh CounterPath Corporation 17 CounterPath Corporation Phoning a Recognized Contact or Number The Add in recognizes content in a selected e mail or calendar entry that is e A contact in the Outlook address book e A number that looks like phone numbers You can select one of these items and place a call Bria 3 Addn for Qutook Click the phone icon beside a contact l l You can also right click a contact in phone numbers for the contact Names and Numbers A gray icon means this name does not have a phone number You can only create a contact using this name see below Louis Bertin Or click the phone icon beside a phone number Bria comes to the front and the call is made on Bria Once a call is established you can end the call from within the Add in panel To manage the phone call in any other way hold and so on you AR must switch to the Bria call panel Counter Fath Corporation Creating Outlook Contacts The Add in recognizes names that are not already contacts and phone numbers in a selected e mail or calendar entry You can add these people to your Outlook contact list Bria 3 AdcHn for Outlook Fa CO amp Contacts 1 Nancy James ee R Names and Numbers Right click to create a contact from this Louis Bertin gt name or number D Xo ss f a Add this number to Outlook contacts Add this number to an existing Outlook contact
19. the User Details For more information see Configuring Bria on page 57 11 When done with XMPP account click OK The XMPP account is registered enabled In a few seconds you will see all the existing contacts from your XMPP account appear in the Bria contact list in anew group CounterPath Corporation Account Voicemail Topology Presence Storage Transport Advanced Account name Account 1 Protocol Allow this account for R Call A IM Presence User Details User ID 1331 Domain domaina com Password sees Display name Joseph Santos Authorization name Domain Proxy RA Register with domain and receive calls Send outbound via Domain Proxy Address Dial plan 5 a a T match 1 prestrip 2 7 count Settings Add Edit kj Account 1 Ready Outlook Disabled m Populating your Contact List Account Account name Account 2 Protocol User Details User ID jsantos Domain domainXMPP com Password sees Display name Joseph Santos Advanced Port selection Auto detected Connect port Eo Outbound proxy Resource Priority Cancel Remora m Typically you will want to create contacts in order to easily make phone calls send IMs and transfer files You can bring in contacts from other sources e From a file such as a vCard or comma separa
20. this in the call entry field 604551212PPP44 Example To dial a number add a 6 second delay then press 1 then 3 then 2 each with a two second delay 604551212PPPPPP1PP3PP2 12 Bria 3 for Windows User Guide Enterprise Deployments Selecting the Account to Use This information applies only if you have more than one SIP account set up and enabled When you place a call you can explicitly specify the account to use for that call The account selection options appear only if you have two or more SIP accounts that are enabled and being used for phone calls To make an account useable for phone calls choose Softphone gt Account Settings select the account and change the Allow fields on the Accounts tab page 57 Choose the account to use Bria 3 Joseph Santos Softphone View Contacts Help If you choose Auto Select then the E account to use depends on dial plan rules Available set up by your system administrator If there are no dial plan rules then the aa t 2 preferred account page 57 is used FO L Auto Answer Enter name or number he Hide my Number Tum Letters to Numbers A COUNTERPATH Call Using my Deskphone Sofiphone View Contacts Help Available Pi j TA ao S TE VE 7 J Call Enter name or number This account will be used for all calls until you select a different account or go back to Auto Select 54 COUNTERPATH
21. to use If you choose User selected complete the Connect port field Connect port Complete only if Port selection is set to User selected 63 CounterPath Corporation Table 1 XMPP Account Properties Account er rr Outbound proxy The value in User ID and in this setting may be used by Bria to compose a valid jid If User ID bob ABC com and Outbound proxy is empty jid User ID bob ABC com If User ID bob ABC com home and Outbound proxy is empty jid User ID bob ABC com If User ID bob ABC com and Outbound proxy X YZ com ignore the Outbound proxy User ID bob ABC com If User ID bob ABC com and Outbound proxy IP address or host address jid User ID IP address is used as the outbound proxy If User ID bob and Outbound proxy ABC com jid bob ABC com Resource Optional resource as specified in RFC 3920 For example home If this setting is blank and the User ID includes a resource the value from that ID is used If both are specified the value from this Resource field is used If no resource is specified the XMPP server will assign a temporary resource Priority The priority as per RFC 3921 The default is 0 64 Bria 3 for Windows User Guide Enterprise Deployments Outlook Account Bria automatically creates an Outlook account if it detects Outlook on your computer You can enable the Outlook account to provide Bria with access to the contacts in you Outlook address b
22. 045550777 d Add the current caller as a contact See Adding a Contact Using an Existing Address on page 44 Hold ap a 7 End imite to Conference Call send Instant Message sand Cou 4 ordi Transfer Video Conference Calls See page 17 See page 19 See page 21 Instant Message See page 29page 21 Record the Call Record the call as a WAV file audio only or an AVI file audio and video Ending a Call Click the red End call button on the Call panel the call can be active or on hold The call panel closes after a few seconds 16 Bria 3 for Windows User Guide Enterprise Deployments 3 6 Transfering a Call Basic Unattended Transfer Transfer this Call Click the Transfer button k Bria 3 Joseph Santos amp coofiphone Wiew Contacts Actions Help Ne On the phone F E p 3 ert ade T F E nter name or number 7 Call 00 00 04 E qa COUNTERPATH The call is put on hold and a call entry field appears Call on hold 00 02 30 Py Rita Santos PM Softphone i440 If the button does not show Transfer now click the down arrow and select Transfer Now Transfer now You can also permanently change the option that appears on the button see page 66 Type a name or number or drag a contact into the field Then click Transfer Now T fer calling 2500 00 ransier Calling lt 00 00 18 Rita Santos The call may end immedi
23. Bria 3 for Windows User Guide Enterprise Deployments CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales counterpath com www counterpath com May 2012 CounterPath Corporation All rights reserved This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation The content of this publication is intended to demonstrate typical uses and capabilities of the CounterPath Bria 3 softphone application from CounterPath Corporation Users of this material must determine for themselves whether the information contained herein applies to a particular IP based networking system CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication oo CounterPath and the aN logo are trademarks of CounterPath Corporation The Bluetooth word mark figure mark and combination mark are all trademarks that are owned by the Bluetooth SIG Windows Windows Vista Active Directory Excel an
24. Fly Via the Online Status Request Another party can send you a presence request to request that they be able to see your presence as described on page 47 Your response has the following effect on privacy e If you add the person as a contact then the ability of that person to phone or IM you is controlled by your privacy settings e If you allow the person without adding them as a contact then the ability of that person to phone or IM you is controlled by your privacy settings e If you block the person then that person is added to your Blocked List Softphone gt Preferences gt Privacy The person will not be able to phone or IM you and will not see your availability information You can change this blocking by removing the person from the Blocked List in which case they will then be controlled by your privacy settings For information on privacy settings and the Blocked List see page 68 From the Contact List or History List Right click on the name and choose Block this Person The person will be added to your Blocked List page 68 The person will not be able to phone or IM you and will not see your availability information To later unblock this person right click on the name and choose Unblock this Person 52 6 Using Other Resources 6 1 History Tab Outgoing call either attempted or established Incoming call that wa answered Incoming missed call History Detach the history list Filter
25. Message start Gall Recording 21 CounterPath Corporation Managing the Conference Bria 3 Joseph Santos amp Sofiphone View Contacts Help On the phone 7 E E al mg ag aay il S Enter name or number v cat Conference call 3 participants 00 01 17 Mute When you mute during a video call you may also want to click Stop Video to stop the video feed HE Rita Santos 5 Shinshione 44 Participant menu separate send Instant Message End Call Kokila Perer Sofphone 27 Hold Invite to Conference Call No COUNTERPATH Conference call entry field Conference menu Adding More Participants You can add more participants to an existing conference in any of these ways e Right click on a contact or history item and choose Add to Conference Call e In the conference call panel enter a name in the call entry field and click Add e Add in a separate call that is not part of the conference call In the call panel for the individual call click the down arrow and choose Merge Calls This call is added to the conference call Send an Instant Message Click the down arrow beside a participant name and choose Send Instant Message Removing a Participant To remove one call from the conference click the down arrow beside a participant name and choose Separate The call becomes a separate call Ending the Conference To hang up on ev
26. Microphone GN 8120 USB Directory HID Device GN 8120 USB Call Automation Advanced Reset to Default ok Cancel a Bria automatically detects devices at each startup and selects the most appropriate device for each purpose If you do not like this selection you can override it on this panel If you override a selection it will apply the next time you start Bria unless the device is no longer available in which case Bria will again select the device to use Table 3 Preferences Devices rr Headset Mode Speaker Change these fields only if you want to override the devices that Bria automatically selected Microphone In both these fields select the headset you are using The headset is the device that is usually used for the speaker the sound you hear and microphone recording your voice The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed Therefore unless you will always be using Bria in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field HID Device If the selected headset device is a HID compliant device this field specifies that device You can click Setup in order to assign functions to the device For example you can set the green button so that it answers an incoming call Zero touch device Typically leave on When device configuration is on if you chang
27. Perera 2766 wants to communicate with you and see your online status on account Account 1 SIP y Contact Details Display as Kokila Perera j sroup Friends hal Click Allow to add this person to your contact list and send an online status request Click Block to decline the online status request and add this person to your block list Block ignore 47 CounterPath Corporation You must respond to the request poten ton Gomme Re Create a new This option is selected for you if Allow the request and create a new contact using this address contact you do not currently have a contact with this SIP or XMPP address Because you allow the request you will no longer be bothered by requests from this person In addition this same request will automatically be sent from your Bria to the other person so that you can see their online status Update an This option is selected for you if Allow the request and add this address to an existing contact if existing contact you already have a contact with Bria has found an appropriate match this SIP or XMPP address but you were not previously sharing Because you allow the request you will no longer be bothered by requests from this person In addition this same request will automatically be sent from your Bria to the other person so that you can see their online status Either option Block Block the request This person will not be able to contact
28. Q e View Changes how Bria looks Also lets you view the message archive chat rooms if you are a member of one see page 33 and your workgroup if you are a member of one see page 25 Contacts Lets you work with contacts Actions Lists the actions that you can perform depending on the current state of Bria For example if a contact is selected it lists all the actions that can be performed on that contact Help Provides access to various service related features The Bria Toolbar The toolbar has various buttons including the message waiting indicator MWI and missed calls indicator Hover over each button for a description wi ag E De aa S s i i y Receiving an Online Status Request If presence is enabled then at any time you may get an Online Status Request dialog For information on this request see Sharing Online Status on page 46 Online Status Request mg Kokila Perera 2766 wants to communicate with you and see your online status on account Account 1 SIP Contact Details Display as Kokila Perera Group Friends wr Click Allow to add this person to your contact list and send an online status request Click Block to decline the online status request and add this person to your block list Allow Block ignore ul 10 Bria 3 for Windows User Guide Enterprise Deployments 3 3 Placing a Call Place the call as described in the table below The outgoi
29. Shi 6045553344 Colin Stuart 60455520 3344 T Craig Hanlas 6045553344 Dan Buck 6045559373 Daniela Quon 6045556035 Dave Shi 6045557231 Dave Hansen 6045551345 Dave Stuart 6045559930 David Hammond 6045559364 a a 3 From the Directory tab select people then right click and choose Add as Contact When you have contacts created from directory the contacts are e Automatically updated whenever the corresponding directory entry changes e Automatically deleted if the corresponding entry is deleted from the directory Populating From the Microsoft Outlook Address Book You can populate the Bria contact list by pulling in the contacts from your Microsoft Outlook contacts Create an Outlook account from the main menu choose Softphone gt Account Settings See page 65 for more information 38 Bria for Windows User Guide Enterprise Deployments Populating by Importing Contacts You can populate the Bria contact list by importing from an external file or files Your system administrator may have placed a file on a server for you to import You can also import your own file or files as many as required The new contacts will be added to the existing contacts You can import a contact list from CSV A comma separated file Use this method to import from a Microsoft Excel file You will first have to set up the file see below vCard A vCard file vcf file A vCard is an electronic business card
30. ad 1 If the dialpad is not visible click the Show Hide dialpad button 2 Click the numbers on the dialpad to enter the phone number 3 Click the Call button or press Enter Click the menu at the top of the IM window and choose Call 11 CounterPath Corporation Bria 3 Joseph Santos x i Call entry field 2ofiphone View Contacts Help _ gs Available Ta a kd x Click to place the call Kokila Perera Softphone 2766 dom Auto complete suggestions 46 a 7 l Bria 3 Joseph Santos Sofphone View Contacts Help KS On the phone F maa JA I A e aaa 9 fi 7 T Call Calling Kokila Perera Softphone 2766 End Bria 3 Joseph Santos ANo COUNTERPATH COUNTERPATH sOfiphone View Contacts KA On the phone v For information on working with the call see Handling an Established Call on page 16 Call established Kokila Perera Sofiphone 2766 Dealing with an Auto Attendant If you know that your call will be answered by an auto attendant and you know what menu items you will choose you can include those menu items DTMF in the phone number when you dial it e Before the first DTMF number include at least one capital P e You can include other Ps Each P causes Bria to wait one second before sending the next character e At the end of the input you must include a character Example To dial a number add a 3 second delay and then press 44 enter
31. ad this manual if you are working in an enterprise and you have a system administrator It is assumed that your system administrator has either configured Bria on your behalf or has give you instructions on configuring it yourself If you are not working in an enterprise read the user guide Using Bria 3 for Windows for Retail Deployments Bria is a softphone from CounterPath that enables you to make VoIP voice and video calls send and receive instant messages share online status presence information and exchange files Standard Telephone Features The CounterPath Bria softphone has all standard enterprise telephone features including e Call display and Message Waiting Indicator MWD e Speakerphone and Mute e Redial Hold Do Not Disturb e Call history list of received missed and dialed calls e Call forward e Call transfer e Call record e Auto answer e Six party audio conferencing e Three party video conferencing Enhanced Features and Functions Bria also supports the following features and functions e Video e Support for several languages in addition to English Chinese Dutch French German Italian Japanese Portuguese Russian and Spanish e IM and presence using the SIP SIMPLE protocol and the XMPP protocol e IM conferencing group chat via an XMPP account e Corporate chat rooms e Contact list containing the individual user s contacts e Directory containing names from a s
32. age window you will then be in a regular IM with that one party 30 Bria 3 for Windows User Guide Enterprise Deployments 4 3 Group Chat Conference IM Group chat allows you to exchange instant messages with a group of people in the same session All people must have XMPP accounts configured in order to participate in group chat There is no limit to the number of participants in a group chat session You can also invite more participants during a group chat session 1 Inthe Contacts tab select the desired contacts Contacts must be online 2 Right click the last selected contact and choose Start Group Chat The invitation dialog appears You have selected Rita Santos Kokila Perera Please enter invitation text Please join my group chat Cancel E jsantos Group Chat i 2 Participants jsantos Rita Santos This room is locked from entry until configuration is confirmed This room is now unlocked You have invited Rita Santos to the group chat You have invited Kokila Perera to the group chat Group Chat Ready Rita Santos has joined the group chat jsantos Hi Rita how is it going with the presentation To invite more participants drag and drop online contacts from your contact list B Us Arial 7 10 l F F Inviting More Participants To invite more participants to a group chat select online contacts who have XMPP addresses from your Contact List and drag
33. ately Or it may show calling In this case do not Resume Transfer succeeded 00 00 11 End hang up immediately if the other person does Resume Rita Santos End not answer the call will come back to you 17 CounterPath Corporation Attended Transfer Call then Transfer You can first speak to the target the person you are transfering the call to then click Transfer Now to complete the transfer Click the Transfer button Call established 00 00 42 The call is put on hold and a call entry field appears Call on hold Rita Santos Sofphone 1440 If the button does not show Call first click the down arrow and select Transfer now You can also permanently change the option that appears on the Gall First Kem button see page 66 Type a ame or number or drag a contact into the field Then click Call First Call on hold 0 01 43 Rita Santos so phone 1440 You can hang up the second call and return to Resume the first call Calling Kokila Perera E ociiphone 2 66 Bria phones the new person Call on hold 00 02 07 Rita Santos Softphone 1440 Resume When the other person answers the Transfer Call established Now button is enabled Kokila Perera oofiphone 2766 cence When you are ready click Transfer Now Or if the other person does not want to take the The call panel closes call click Cancel and return to the first call 18 Bria 3 fo
34. bb Chat Room Ready SAMS AE jsantos jabber r 7 2 ichat net Hi Rita rsantos jabber i chat net Andrew told me he is going to be late so let s get started without him JB ry 4 5 Viewing the Message Archive You can view your recent IM activity for any contact group chat session or chat room session Do one of the following e On the menu click View gt Message Archive e Or right click a contact and choose View Message Archive 34 Bria 3 for Windows User Guide Enterprise Deployments Select your own name to view your group chat and chat room sessions Select another person to view instant messages with that person Koad a 2 F ak i essage type wo COS Contacts Date Time Contact Address Account Type Right click to delete Select one or more Abron Olive Today 5 39 57 PM rsantos gmail com jsantos0S87 gmail c Instant messag or save the selected names and then Andrew Fultz Today 4 54 36 PM _rsantos tabber s jsantos jeDber 7 Group chat conversation ri ght cli ck to save or Frank Chan Today 4 53 05 PM rsantos jabber 5 jsantos jabber 2 Instant message jsantos jabber diesel c 3 16 2011 5 31 30 PM rsantos jabber jsantos jabber e Group chat delete all the Kokila Perera 3 15 2011 12 00 34 PM s rsantos gmail com jsantos0987 gmail c Instant message conversations for Rita Santos those people 35 CounterPath Corporation
35. ct A Softphone m l ee ee Last name The new number appears in First name the list s S E YT Cancel eee Contact Summary Display as If several display names are available choose the one that you want to show in the contact list Click to show the list of groups Check each group this contact should belong to Primary presence This field appears only the contact has more than one Softphone number or Instant Message address The primary presence is used as follows e The presence icon on the contact list shows the online status for this address e The single click and double click actions for instant messaging use this address You can still send IMs to this person at their other addresses but you must right click and choose from the context menu Primary phone number If the contact has more than one number select the primary number This number will be used with single click calling and double click calling Other Sections Display name required The display name for this source of information For example the display name from the XMPP contact list First name Last name Optional Contact Methods Enter as many contact methods as you want Enter a person s IM address as follows e If you use the SIP account for IM and presence choose Softphone e If you use a XMPP account for IM and presence choose Instant Message If you have more than one account of a given type include th
36. cting you You can add and remove entries from the blocked lists In addition entries are automatically added to this list when you block someone on the fly page 52 Application Privacy Alerts amp Sounds Corporate Privacy Devices Global Contact Settings Instant Messaging and Softphone _ Shortcut Keys Allow the following people to contact me Network Everybody except those in my blocked list Audio Codecs Only people on my contact list Video Codecs Quality of Service Media Quality Blocked Ehecha Blocking prevents a person or domain from calling or instant messaging you and Call Automation requesting online presence Advanced Enter a number or address Enter a domain e g BadDomain com Jo d j Reset to Default Cancel Corporate Tab If you enter a domain in this list people in that domain will automatically be allowed to see your online status You will no longer see Online Status Requests from these people in this domain 68 Bria 3 for Windows User Guide Enterprise Deployments Preferences Devices Preferences i Application Devices Alerts amp Sounds KA Zero touch device configuration Privacy Also ring PC speaker Devices Test Devices shortcut Keys Network Headset Mode Speakerphone Mode Other Devices Audio Codecs Video Codecs Speaker GN 8120 USB Quality of Service ficrop GN 8120 US Media Quality
37. ction typically provide a narrow bandwidth for data transmission Codecs are programs in Bria involved in transmitting audio each codec has different characteristics and therefore each works better in some situations than in others The rules that Bria follows in order to interpret the softphone address or phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard A technology that prevents unauthorized people connecting to your computer and to the applications running on the computer Human interface device In Bria 1f the headset is HID compliant the user can configure the buttons on the device to invoke functions on Bria such as answering an incoming call Instant Messaging A technology that lets users send text message and files for near instantaneous delivery and display on each others computers Message Waiting Indicator An indicator that there is a voicemail message for the owner of an account In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A
38. d incoming or outgoing call Click to join this established call An outgoing call will be placed If the other person accepts the request you will immediately join the call and be talking to all the parties Workgroup S Group Member a Action Status Other Party g7 Rita Santos 1440 g Kokila Perera 2766 3 Established outgoing 6045551212 Receiving a Request to Join Another member of your workgroup may request to join one of your phone calls The request appears within the current call panel Bria 3 Joseph Santos GD Sofphone View Contacis Help On the phone 7 EEE 7g 4 ir gaa ii ji Je Call established 00 01 22 604555127 1262 If you click Add to Call the other erson will immediately be added to Join call request from this call and be talking to all the parties Rita Santos Sofiphone 144 Add to Call Decline 2 CounterPath Corporation 3 12 Working in Deskphone Mode If you have a SIP deskphone you can use Bria in deskphone mode In this mode e You can initiate calls from Bria and then pick up the deskphone receiver in order to speak to the person You can then control the call using the deskphone controls You can also hang up the call using Bria e Information about incoming outgoing and established calls is displayed in Bria in read only mode Set up for Deskphone Mode 1 Get ready e Make sure the deskphone has already been set up in yo
39. d Outlook are registered trademarks of Microsoft Corporation in the United States and other countries This manual corresponds to Bria version 3 4 Revision 1 Contents oduch Oesia E dustrmestoaessaneeseteceshttoedeouceeeedesateeen l EEE e E a P EAE EO E EA E 3 AE R O a E N E AE E E E E OA E nosesunests 3 moaie Dia enes epoca ste aston edhe E E E E 3 Ae D e E E E 4 Conn earne DO dan e E anseccendioa E E E E Trouble Hoon aegenmnmrenenne cer nee Nera ameter ArmA Ar rt ne TCC ee 7 Checkins ior Bra aD 076 02 chs pen nn ee Sn ne E E ee re ee 7 Det Phon CAS cates tees naa ate sesce E deste aumaenaetee ds teeavtensederd cis EEA E tetas 9 Starina and OA Bidesarien ase 9 Tie Oner T a O eee EE E E a EO EEE 9 Pac ae a E E qos sy owenete aceon dy ean neice se esaeaseanens 11 Handling Incoming Calls cs r0 cssacanctsoacoeedssandanahooceresnsanandaeaconens saasssnieceaatwodiawinnensecaiasiiansanaens 15 Handling an Established CaM sz secaceuczcencs nas vonehonsices naa cedsniaautcsnasteualnaiwieaiduebotaresceetes iR 16 DAIS PS CUIN a eee E E E E E E E E E 17 Fatt Vidco Calls esise a sant aaeanduoebouaesntaadscneobousete estan 19 Conr INC SANG arte E E E E N ect 2d DONC GN A E E E E E E E E E T E seeae pecessassatastaaeaic 24 Poan adno e l a E E S T A 24 Viewing Your VW OPK TOU cs ioaccaanetancncsgcessseserateswssoaseaanuanestaneptaoncsineracseeee EEE E 25 Working in Deskphone Mode vcieasiinotwsaenscenacccuetynatenonqatianebwiaensdenddtaneswiatp
40. d in lets you make phone calls from the Bria Add in panel in the To Do bar of your Outlook window Note that you cannot use Bria Add in with Outlook if you are running Outlook in click to run mode Outlook must be installed in the usual way 2 Installation and Setup 2 1 Getting Ready Multimedia Device Requirements Bria requires both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone e Built in speakers and microphone e Dual jack multimedia headset e Bluetooth multimedia headset e USB multimedia headset e USB phone HID compliant devices can be configured to work with Bria Video Cameras Calls made with Bria will work without a video camera but a video camera is necessary to allow other parties to see your image Bria will work with most USB video cameras 2 2 Installing Bria If your system administrator has not already installed Bria on your computer obtain the application from your administrator and run the Bria installer and follow the prompts in the install wizard If you want to configure Bria immediately then at the final step of the wizard select Launch Bria CounterPath Corporation 2 3 Starting Bria First time Startup If Bria is not already running start it as you would any other program Use the Windows Start menu or 099 double click the desktop icon The Bria Login dialog appears with the Profile set to Manua
41. e Auto answer with audio Video Codecs C Auto answer with audio and video Quality of Service Media Quality Directory Call Automation Advanced These settings let you configure how you want auto answer to handle incoming calls when Auto Answer is enabled To enable Auto Answer see page 15 75 CounterPath Corporation Preferences Advanced Preferences OQ Application Advanced Alerts amp Sounds p DTMF r RIP Privacy Send via DTMF 2833 kf Enable inactivity timers Bee Send via INFO RTP Timer 30 seconds Shortcut Key pee a USE ear L Send in band Network T i DTMF 2633 and SIP INFO Audio Codecs ma iden Codecs _J In Band and SIP INFO Quality of Service Media Quality m File Locations Directory a amio MK Call Automation Recording folder CAUsersich se Documents CounterP Browse Open Folder Advanced File transfer CUsersich ADocuments Browse Open Folder Web Page Tabs Web address Name Milas See Sava ac EE a Table 5 Preferences Advanced ee re ee Web Page Tabs You can set up a web page as a new tab in the Resources panel it will appear alongside Contacts History and so on Enter the web address and a name this name will be appear in the tab Enter a checkbox to create the tab At any time you can clear the checkbox to remove the tab from the Resources panel You can also simply show or hide the tab
42. e To answer a call in deskphone mode e Information about the call appears on Bria but you cannot answer the call there e Answer the call on the deskphone 28 4 Other Bria Features 4 1 Instant Messaging Sending an IM 1 You can send an IM to a contact who has a softphone or XMPP address From the Contacts tab Right click on the contact and choose Send Instant Message The contact must have a softphone address Or click on the IM icon that appears to the right of the contact name An active phone call If the person is a contact choose Send Instant Message from the call panel menu An active conference call If the participant is a contact choose Send Instant Message from the participant menu 2 Type the message Include emoticons and formatting as desired To insert a return in the message press Enter You can control the behavior of Enter and of Ctrl Enter on the Softphone gt Preferences gt Application panel 3 Click Send Rita Santos Instant Message E wo re Rita Santos 7 Click to select more actions Edit Profile Joseph Santos hi L p Video Call i View Message Archive s Message input area Arial v 7 B y U 29 CounterPath Corporation Receiving an IM When an IM is received either the IM window or a Call Alert pops up To control which window appears choose Softphone gt Preferences gt Application 4 2 Sending a Broadcast IM You can send an IM to sev
43. e Bria 3 Joseph Santos usual way sofiphone View Contacts Help my On the phone F aaa HH 2 i A x Existing call is i Callin a i Bria 3 Joseph Santos Rita Santos Yi ha Softphone 1440 Softphone View Contacts ie On the phone F Enter name or number 48 gt COUNTERPATH Switch between the different calls by clicking Resume on the desired call panel That call becomes the active call and all other calls mye Rita Santos are put on hold fg gt oftphone 1440 Call established Call on hold Kokila Perera JE 00 01 02 End 00 00 02 14 Bria 3 for Windows User Guide Enterprise Deployments 3 4 Handling Incoming Calls Bria must be running to answer incoming calls It can be running in the system tray If Bria is not running incoming calls may be directed to voicemail check with your system administrator The new call appears in its own call panel In addition the Call Alert box appears For information on setting call alert preferences see page 67 Bria 3 Joseph Santos w sofiphone View Contacts Help Available Pe wa A p aia fi k Incoming call Kokila Perera Sofiphone 2766 Answer ge ae Decline sand COUNTERPATH gt Click If you are on another call that first Or click Forward a call entry field Or click There will be a busy signal The call is automatically put on hold You are appears Enter the name or number to call may be dir
44. e XMPP address for instant messaging and presence ontact Profile x Enter the XMPP address Group Work x in the Instant Message field Include the domain domainA com GQ Contact ry Instant Mes Display name f Kokila Perera Last name First name a 5 pa ontact Profile ow Group Work Repeat to enter the person s office i number or extension in a suitable Contact field for example in Work eet Display name Kokila Perera it Message kperera idomai 7 Work 2766 Last name First name Gama Enable XMPP Presence l Select the Instant Message entry the Enable XMPP Presence butto R appears SS n T E Fro fl ate Summary Kokila Perera Click the button Display as Kokila Perera Group Work gt amp Contact Work 7 Display name Kokila Perera J Work 270 Last name y First name i la XMPP kpereram jabber diesel counterpath net Display name kperera All the XMPP information moves to a ines separate section This information is pea safes automatically added to your list of contacts on the XMPP server Presence kperera domainA com 43 CounterPath Corporation Adding a Contact Using an Existing Address You can add a contact by capturing existing information e If you are on a phone call with a non contact click the Add to Contacts button in th
45. e call panel e On the History tab select an entry that is not a contact Right click and choose Add as Contact The Contact Profile dialog appears Complete the dialog as desired and press OK If the contact method is Softphone or Jabber an online status request is sent to this person See Sharing Online Status on page 47 Viewing Contact Information the Contact Flyout Click a contact to show the Contact flyout Kokila Perera Available Click a contact method to perform its action Instant Message 2766 domainA com Sofiphone 2 766 domainA com Instant Message kpereral1 amailcom Edit Profile Call History Modifying the Contact List Changing Contact Information To change the information for a contact right click the contact and choose Edit Profile The Contact Profile dialog appears page 41 Moving or Deleting a Contact e To drag one or more contacts to a different group select them and drag to the title bar of the new group e To delete one or more contacts select them right click and choose Delete Contact or Delete Selected The contacts are removed from this group If a contact belongs to several groups it is removed from all groups Adding Deleting or Renaming Groups Select any group right click and choose the appropriate menu item Contacts that have no group appear under Ungrouped Contacts You can delete but not rename this group 44 Bria for Window
46. e domain for example 1440 domainA com to ensure that the number or address gets associated with the correct account Presence This field is automatically populated when you enter an address in the Softphone or Instant Message field It indicates that you are sharing online presence information using this address The address is also shown in the list in the Primary presence field above 41 CounterPath Corporation Example Contact in an Enterprise that Uses SIP for Presence This example shows how to add a co worker when your enterprise uses SIP for instant messaging and presence This example assumes that presence IM is allowed on your SIP account see page 63 Enter the person s office number or extension in the Softphone field As soon as you add a Softphone entry this field automatically appears Bria will share online presence information with this person using this phone number ontact Profile Group Friends pe k Contact ry Display name Kokila Perera Last name ro First name resence 27 66idomain4s com W Primary phone number i 604 555 1712 Softphone x Home 604 555 1212 Softphone 2766 domainA poc aisia Cancel 42 Bria for Windows User Guide Enterprise Deployments Example Contact in an Enterprise that Uses XMPP for Presence This example shows how to add a co worker when everyone has an enterprise extension plus a separat
47. e your audio or video device configuration Bria will automatically detect the new device and start using it Also ring PC speaker Click on or off to suit your preference Test Devices For information on the Test Devices button see page 79 Speakerphone Mode Speaker Same as headset mode but for the device to use when speakerphone is one on the toolbar Microphone Select None if you do not have a speaker phone The Speaker Phone button on the dialpad will be disabled You can set different devices for the speaker and microphone for example you can set the speaker to the speakerphone and set the microphone to your headset HID Device Same as headset mode 69 CounterPath Corporation Table 3 Preferences Devices Ring On Change this field only if you want to override the devices that Bria automatically selected Other Device The device where you want to hear the phone ringing the headset the speakerphone or none Camera This field appears only on versions of Bria that include video functionality Change this field only if you want to override the devices that Bria automatically selected Select the camera model Deskphone If you are set up with a deskphone click to configure the URI of your deskphone in order to work in deskphone mode See page 28 HID Devices USB Device Button Setup You can assign functions to a HID compliant device For example you can set the green button so that it answe
48. ected to voicemail if you now talking to the new caller forward to and click Forward Now have this service This is the alert for an audio only call This is the alert for a video call a Incoming Call Incoming Call W Kokila Perera 2 febqintemalxten net F Kokila Perera 2 T66 intemal xten net Click to answer a video E call and start sending your Click to answer without video if you video immediately want and if you have a camera you Auto Answer Turn Auto Answer on or off Auto answer is initially configured to auto answer after one ring and to send only your audio when the call is established To change this configuration choose Softphone gt Preferences gt Call Automation Sofiphone View Contacts 7 oi available Ci a R LE nter name or number 7 Auto answer is automatically turned off when you shut down Auto Answer Hide my Number Tum Letters to Numbers COUNTERPATH Call Using my Deskphane 15 CounterPath Corporation 3 5 Handling an Established Call Place another call Audio Controls Voicemail The current call is automatically l See page 24 put on hold See page 14 for more Speakerphone Speaker control microphone information control and mute Sofiphone View Contacts Actions Help ie On the phone 7 call ll sl 7A E a i 7 Enter name or number j Gall Call established 00 00 17 Add as Contact p
49. elf You have set your status to this value Bria will never automatically You can contact this person switch you out of this status you must switch yourself On the phone _ Either You can contact this person e You have set your status to this value In this case Bria will never automatically switch you out of this status you must switch yourself You started a phone call when your status was Available When your call finishes your status reverts to Available Do not disturb You have set your status to this value Bria will never automatically You cannot contact this person switch you out of this status you must switch yourself Not available You have set your status to this value Bria will never automatically You cannot contact this person B for calls switch you out of this status you must switch yourself Idle You have not moved or clicked the mouse or pressed a keyboard key You can contact this person k for the Idle period To set the Idle period see Softphone gt Preferences gt Application As soon as you click the mouse or keyboard your status changes to Available 49 CounterPath Corporation Indicator Meaning for your Status Meaning for Others Status Appear offline You have set your status to this value The other person sees you as The contact is either not logged on offline even though you are actually online The other person cannot or does n
50. er to pull your Outlook contacts into Bria then these contacts will be set up for presence if you set up the mapping correctly See page 65 When you choose to share presence information Bria sends the contact a notification request The request asks that you be able to see that person s status If the person allows this request then the icon beside their name in your Contacts becomes color coded to specify their status Allowing Other Parties to See your Status Publishing your Status Continuing from above when the other person allows the notification request your name is added to their contact list As soon as you are added to their list a request is sent back to you requesting that they be able to see your status Bria accepts this request automatically and the other person can now see your status Receiving an Online Status Request Someone who is not one of your contacts may add you as a contact on their end and may include your softphone number or XMPP address In this case Bria receives an online status request The request 1s handled in one of two ways e If you set up a privacy rule before this person has a chance to contact you then you will never see this request Bria will automatically reply to the request according to the rule See page 68 e If you do not yet have a privacy rule set up for this person or for their domain this request appears to you as an Online Status Request Online Status Request W Kokila
51. eral people at one time A broadcast IM is not a group chat With a broadcast IM each recipient can reply to the IM but only you will see these replies the other recipients will not see these replies With a group chat all parties see everyone s messages and the messages each party sends are seen by everyone See Group Chat Conference IM on page 31 1 Select the parties from the Contacts tab in one or more of the following ways e Select one or more contacts in the usual ways using Shift click or Ctrl click and or Shift Ctrl click e Select one or more groups in the usual way 2 Right click and choose Send Broadcast Instant Message The Send Broadcast Instant Message window appears Broadcast Instant Message e Aria 10 x B U Colin Levent Emily Davison Frank Chan Rita Santos Click to add more contacts Shows the display names of all To the selected contacts and the individual display names of all the contacts in any selected groups Contacts that do not have a softphone address are not included in the list H 3 Type the message Include emoticons and formatting as desired To insert a return in the message press Ctrl Enter You can control the behavior of Enter and of Ctrl Enter see Preferences gt Application Press Send or Enter The IM is sent and the window closes A recipient may send you a response which will be displayed to you in a regular Instant Mess
52. eryone choose End conference from the conference menu Suspending the Conference To suspend the conference choose Hold from the conference menu All participants are put on hold If you need to speak to one participant separately put the conference on hold separate the one participant from the conference take that person off hold When done merge the participant back into the call 22 Bria 3 for Windows User Guide Enterprise Deployments Video Conference Calls Calls made with Bria will work without a video camera but a video camera is necessary to allow other parties to see your image Bria will work with most USB video cameras Bria 3 Joseph Santos Oj Sofiphone View Contacts Help On the phone This person has video acs Vil Enter name or number This person does not have video To remedy this situation stop video and start it again Video will be sent to all the current participants Closing the video window stops sending video Conference call 3 participants Rita Santos Ea pM Softphone 1440 Video Pee Kokila Perera fae 2Ofiphone 2766 Hold Sand COUNTERPATH d Sending your video Including Video in a Conference When you start a conference from established calls video is automatically included if at least one of the calls already includes video and is sent to all the participants When you start a conference from scratch video is not
53. from the View menu in the Bria menu 76 A Using Bria Add in for Outlook You can install the Bria Add in for Outlook when installing Bria assuming that you have Microsoft Outlook on your computer Bria Add in appears as a panel in the To Do bar of your Outlook window You do not have to create an Outlook account within Bria in order to use Bria Add in for Outlook Make sure you have set up Bria See Installation and Setup on page 3 You should be reasonably familiar with using Bria because once you have placed a phone call from within the Add in you will switch over to Bria to control it If the Add in does not show choose View gt To Do Bar gt Normal from the menu in Outlook 2007 or from the ribbon in Outlook 2010 Missed Calls and Voicemail The Bria Add in panel will display an icon when you have missed a call or when you have voicemail You can click the icon to view the Bria History panel or to call voicemail Bria 3 Add In for Outlook i Click to display the Bria History tab 1 Placing Phone Calls By Typing a Number Bria 3 Add In for Qutook Type a phone number here or click the down arrow to redial Press Enter or click the down arrow to choose an option audio video or conference call Bria comes to the front and the call is made on Bria Once a call is established you can end the call from within the Add in panel To manage the phone call in any other way hold and so on you must
54. hared LDAP directory or Microsoft Active Directory e Access to Microsoft Outlook contacts from within Bria e File transfer via an XMPP account e Support for DTMF RFC 2833 or inband DTMP e Integration with a SIP deskphone so you can use either the deskphone controls or the Bria screens to control a phone call e Automatic detection and configuration of audio and video devices CounterPath Corporation e Acoustic echo cancellation automatic gain control voice activity detection e Support for the following audio codecs not all these codecs are included in the retail brands AMR Wideband G 722 2 Broadvoice 32 Broadvoice 32 FEC DVI4 DVI4 Wideband EVRC G 71laLaw G 71luLaw G 722 G 723 G726 G 729 GSM iLBC L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC e Support for the following video codecs H 263 H 263 1998 H 264 e Automatic selection of the best codec based on the other party s capability the available bandwidth and network conditions Bria switches the codec within a call in response to changing network conditions e Compliance to 3261 SIP standard e XMPP compliance as follows e RFC 3920 e RFC 3921 Supported extensions e XEP 0004 e XEP 0016 e XEP 0022 e XEP 0077 e XEP 0085 e XEP 0092 e XEP 0115 e Support for these firewall traversal solutions STUN TURN or ICE Bria Add in for Outlook The Bria Add in for Outlook is included in Bria This ad
55. he tab Complete the window with any missing information that you want to record and press OK If the information for a person in the directory ever changes the contact is automatically updated You can delete the contact Only the contact is deleted nothing happens to the entry in the directory 59 CounterPath Corporation 56 7 Configuring Bria 7 1 Configuring Accounts Accounts Settings Window Choose Softphone gt Account Settings The Account Settings window appears showing all the accounts currently set up From this window you can add create enable or disable edit or remove a SIP XMPP or Outlook account Here is a typical setup The corporate XMPP account Another SIP account Your own Gmail account An Outlook account This account is automatically created for you in some situations see page 65 faecon senn ai ZER Enabled Acco dame status Protocol User ID Call eal Account 1 Ready SIP 1331 y real Account 2 Ready SIP 6045550777 a eal Account 3 Ready XMPP jsantos J4 eal Account 4 Ready AMPF jsantos0S37 Fa E Outlook Disabled Outlook Outlook EN Preferred account for calls Account o gt Preferred account for workgroup Account 1 ail F This account will be used for calls if Auto Select is used Account 3 has been set up to support Workgroup page 13 and there are no dial plan rules for selecting the account In general you will work with accounts as follows e You w
56. ice account you can create an account in Bria and pull your contacts into the Bria contact list You will be able to IM these contacts directly from Bria 1 Choose Softphone gt Account Settings The Account Settings window appears 2 Click Add gt New XMPP Account The XMPP Account window appears 3 Complete the window with the information obtained from the XMPP service provider Typically you only have to complete the User Details For more information see page 63 4 Click OK The XMPP account is registered enabled In a few seconds you will see all the existing contacts from your XMPP account appear in the contact list Populating from WebDAV or XCAP If your system administrator has set up a WebDAV or XCAP server then you can configure Bria to use this server for contact storage Choose Softphone gt Account Settings and select your SIP account Click Edit Complete the Storage tab as specified by your system administrator The contacts from that source will automatically appear in the contact list From then on each time you add a contact it will be stored on that server 40 Bria for Windows User Guide Enterprise Deployments 5 2 Managing Contacts and Groups Adding a Contact ve Click H or right click a group and choose Add Contact to Group The Contact Profile dialog appears Contact Profile m Group Friends To enter a phone number select the type enter the number and click a Conta
57. ill create one or two SIP accounts at startup following instructions from your system administrator The only setup you may need to perform is e Set up voicemail and call forwarding to suit yourself See page 59 e Set up your workgroup if you are supposed to belong to a workgroup See page 60 57 CounterPath Corporation e You will create an XMPP account at startup if your enterprise uses XMPP for presence Again you will follow instructions from your system administrator e If you already have an XMPP account independent of Bria for example a Gmail account you can create an account in Bria and pull your contacts into the Bria contact list You can then IM these contacts directly from Bria e For information on the Outlook account see page 65 wf The account is the preferred account ag The account can be used for phone calls by selecting it on the dashboard page 13 The account cannot be used for phone calls 58 Bria 3 for Windows User Guide Enterprise Deployments SIP Account Properties Voicemail SIF Account Account Voicemail Topology Presence Storage A Check for voicemail Number to dial for checking voicemail Os Number for sending calls to voicemail _ Send calls to voicemail if unanswered for Fonvarding _ Forward to When on the phone forward to set to suit yourself are Transport Advanced OK Cancel ul
58. included You can open your video window and choose to add video at any time Video is sent to all the participants How Video Is Shared The conference host the person who starts the conference serves as the host for other video Whatever the conference host is receiving will automatically be sent to the other parties If the conference host pauses or stops video other participants will no longer receive video 23 CounterPath Corporation 3 9 Voicemail If your service includes voicemail and you have set up voicemail options page 57 then when you have voicemail messages the voicemail icon appears at the top of the phone the icon may include a number You can click the icon to automatically connect to voicemail and listen to your messages Voicemail icon Scfiphone View Contacts i 5 r yy 7 iwi Available 7 al atl al PEE PEE sand COUNTERPATH 3 10 Forwarding Calls Forwarding Calls You can enable or disable forwarding so that calls will be automatically forwarded to another number You can set up forwarding so that calls are always forwarded or so that calls are forwarded only when you are on another call Ask your system administrator if you should set up forwarding through Bria It is possible that your system administrator has set up this feature on the PBX so there is no need to set it up in Bria To enable forwarding through Bria choose Softphone gt Account Settings Choose an account and
59. lly enter login server Bria 3 Login o w Profile Manually enter login server Manually enter login serwer x Login server i Usemame the k a Password l ig d 1 Set the profile to the value specified by your system administrator Typically e No login required Used if you will manually configure Bria as described below e DHCP provided Used if Bria will be automatically configured for you and your system administrator has set up for DCHP discovery e Manually configure login server Used if Bria will be automatically configured for you but you must manually enter the server address as provided by your system administrator 2 If you chose the DHCP or Manually configure profile the login dialog appears for you to enter the login server Manually configure profile only and your credentials This information is provided by your system administrator Press Login the softphone GUI appears Subsequent Startups After the first time startup the Bria Login dialog will not appear if you selected the No login required profile If you started up the first time with No login required but in fact you do need to log in go to the menu and choose Softphone gt Preferences and enable login See page 66 Bria 3 for Windows User Guide Enterprise Deployments 2 4 Configuring Bria Setting up Accounts Read this section if your system administrator advises you that you must ei
60. ly registered with the SIP server y Audio successfully sentreceived over the network a Audio quality is OK Done 80 Bria 3 for Windows User Guide Enterprise Deployments Diagnostics Only use this panel if instructed to do so by your system administrator h Troubleshooting i 4 Devices ef Network a Audio Diagnostics Still having problems Start diagnostic logging Start Logging Send us a report and we will try to help Send Report For more support infonmation go to CounterPath Support FAG Done To start logging Bria activity and send a logging report to CounterPath customer support 1 Click Start Logging The first Diagnostics Logging window appears Select the problem you are experiencing and click Start Logging On the second Diagnostics Logging screen click Finish Logging will start Perform the actions you want to capture for example attempt to make a phone call A y A np When done choose Help gt Troubleshooting gt Diagnostics again and click Send Report Select the report and send it 6 When the report has been sent click Stop Logging Click Done to close the Troubleshooting window iagnostics Logging Describe the problem by choosing a problem type listed under one of the following categones Starting Bria 3 Phone Calls and Audio rm not getting incoming calls can t make outgoing calls Calls get dropped Audio is lost lm expe
61. n matches the domain of your SIP account Bria will subscribe to the online status of that contact For example if an Outlook contact has 2766 domainA com in its Instant Message field and your SIP account is jsantos domainA com then Bria will subscribe to 2766 domainA com 65 CounterPath Corporation 7 2 Configuring Preferences Choose Softphone gt Preferences The Preferences window appears The Preferences panels let you control the way that you work with Bria Preferences Application Preferences D il Application Application Alerts amp Sounds r General Preferences ny Languages English US F Devices SS Shortcut Keys Change skin Light F Network a a aa Audio Codecs a Launch when Windows starts Video Codecs LJ Call immediately once a phone number is selected Quality of Service _ Enable login screen Media Quality ree ka Pause iTunes when making or receiving calls Directory Call Automation 7 Advanced Messages amp Presence kA Display idle status if don t use my computer for 10 minutes In messaging pressing Enter will send the message Use Ciri Enter to create a line O Create a new line Use Ciri Enter to send C Show timestamp on messages r Default Actions You can change the default behavior for the buttons and actions below Button Call F Default action Call
62. ng call opens in its own call panel below any other existing call panels You will hear a ringing tone while Bria attempts to make a connection non Romie Ron Dialpad or computer 1 Enter the phone number in the call entry field using the dialpad or keyboard the computer keyboard To turn letters to numbers see page 13 If entering a softphone address you can enter the entire address 6045551212 domainA com or just the number 6045551212 As you type a suggestion for completing the entry may appear Choose the suggestion or keep typing 2 Click the Call button or press Enter Drag and drop contact or Contacts or History tab Drag an entry from the Contacts or History tab previous call Right click a contact or Contacts or History tab Right click an entry from the Contacts or History tab and choose Call previous call Double click a contact _ Contacts tab Contacts have a double click action page 66 that either makes an audio phone call or starts an IM Single click a contact Contacts tab Hover over the right side of the contact to reveal the click to call button Click to place a call using the primary phone number for this contact Double click a previous History tab Double click an entry An audio call is placed call Redial Redial button e When the call entry field is empty click the Call button e Or click the arrow in the call entry field and select a recent call An audio call is placed Dialing Dialp
63. ook Typically you configure the Outlook account if e Your system administrator has advised you to Your system administrator may have set up your Outlook account with corporate contacts for example By creating an Outlook account you can easily pull the corporate contact list into Bria e You have Outlook contacts that you want to use in Bria When you create an Outlook account your contacts are automatically pulled into your Bria contact list so you can access their phone numbers and IM addresses Outlook Account D Account Protocol Account Details Outlook profile Outlook Profile password Field to use for Softphone address Business Telephone Number Ww Cancel Table 2 XMPP Account Properties Account O a re ee Outlook profile Typically you only have one profile which Bria detects However if your Outlook is set up on this computer with more than one profile select the profile whose contacts you want to access Profile password The password for the selected Outlook profile Field to use for Softphone Bria can be set up to treat one of the contact fields as a SIP address that can be subscribed to address assuming that you are using your SIP account for presence For example if you select Instant Message in this field then when contacts are pulled into Bria any Instant Message fields that have a value will be copied to the Softphone field in the Bria contact If the domai
64. orites tab as you Kokila F can in the Contacts tab Call send Instant Message P Louis Be Edit Profile Rita Ss View Call History Removes from Favorites but does not remove Add to Workgroup from the contact list View Message Archive Remove from Favorites Block this Person Removes from Favorites and the contact list Split Contact a Delete Contact 54 Bria for Windows User Guide Enterprise Deployments 6 3 Directory Tab The Directory tab is available only if your system administrator has set up Bria to access a corporate directory To view the Directory tab go to the main menu and choose View gt Show Directory Directory tx More Only one number appears for each entry US There may be other numbers that wil show if you try to call this person Name amp Number Catherine Jacobs 6045551167 a Chris Mitrovic 6045553344 Chris Hammond 6045557241 I Colin Shi 6045553344 Colin Stuart 60455520 3344 i Craig Hanlas 6045553344 Dan Buck 6045559373 Daniela Quon 6045558035 Dave Shi 6045557231 Dave Hansen 6045551345 Dave Stuart 6045559980 David Hammond 6045559364 salam a fees E Phone a Person Right click an entry and choose Call or Video Call The call is placed immediately Create a Contact Right click an entry and choose Add as Contact The Contact Profile window appears populated with all the information from the directory not only the information displayed in t
65. ot want to share online tell the difference between this status and you really being offline status No icon Not applicable You are not watching the other person s status 50 Bria for Windows User Guide Enterprise Deployments Adding Contacts to the Alert List Buddy Pounce You can add a contact to the Alert List in order to request to be notified when the online status of a contact changes Right click the contact or contacts and choose Add to Alert List The Alert List icon appears beside the contact Alert List icon HA Frank Chan 3 When the contact s status changes a notification appears The time at which the Click to phone or IM this contact s status changed person Frank Chan Available Keep contact on Alert List he i 7 Click to keep the contact on the alert list the next time the contact s status changes another notification will appear Or leave unchecked to stop receiving notifications 51 CounterPath Corporation 5 5 Privacy You can control how contacts and other people can contact you by phone or IM and you can control whether your contacts can see your presence information whether you are online one the phone and so on You can set up controls in advance or on the fly as phone calls and presence requests come 1n setting up Controls in Advance To set up controls in advance see page 68 Setting up Controls on the
66. our system administrator advises you that workgroups are already set up on the server To configure workgroup on your Bria e Set the Mode to RLS and enter the server address obtained from your system administrator e If you want other members of the workgroup to be able to monitor you check the Allow others field Leaving this field unchecked does not prevent you from seeing other people it only prevents other people seeing you Setting up Workgroups in Peer to Peer Mode Read this section if your system administrator advises you that you must set up your own workgroup in peer to peer mode In this mode you add people who you want to share with Typically everyone in a group will informally agree to add each other to their group so that everyone s setup contains the same workgroup members 1 Set the Mode to Peer to peer 2 Select the monitoring method e Allow anyone to monitor my call activity if you want everyone in the workgroup to monitor you Normally you choose this mode 60 Bria 3 for Windows User Guide Enterprise Deployments e will choose who can monitor me if you do not want to let everyone in the workgroup to monitor you for example if you are a supervisor see below for details Or if you only want one person to monitor you 3 Click Edit Members On the Workgroup Members window click Add In the Add Workgroup member window enter a person s SIP address as shown Repeat for all the membe
67. r Chat rooms are only available on XMPP accounts l 3 Obtain the following information from your system administrator e The names of the chatrooms you belong to e The XMPP account that must be enabled for you to use the chatroom Choose View gt Chat Rooms If the menu item does not show make sure the appropriate XMPP account is enabled If you have more than one XMPP account an account prompt appears Chat Rooms i Select the account to use for joining a chatroom jabber chat_net gmail com AEA ko me al Select the appropriate account and click OK The list of chat rooms that you belong to appears Chat Rooms Ge Room ID Room Mame vancouversales conference jabber ir Vancouver Sales marketing conference jabber t7 i Marketing ObSc4bS6c20142ffbd1f84006041d5e8m cont ObSc4bS6e2d142f7bd1f84006041d5e8 Cancel This is a group chat page 31 that you were in and that is still open with other people The group chat appears on this list until the last person leaves it You can rejoin the group chat by selecting this group Select the chat room and click Join Conference If prompted enter the password for the room obtained from your system administrator The Chat Room window appears showing you and other people who have already joined to the chat room session 33 CounterPath Corporation Chat Room Marketing E oe 2 Participants jsantos ja
68. r Windows User Guide Enterprise Deployments 3 7 Handling Video Calls Placing a Video Call Calls made with Bria will work without a video camera but a video camera is necessary to allow other parties to see your image Bria will work with most USB video cameras From the Dashboard 2ofiphone View Contacts Help P gs Available at Click the down arrow and choose Video call From the Contact List or History im Contacts ijl i Call Video Call Send Instant Message Edit Profile View Call History Add to Alert List Add to Favorites Choose Video Call Block this Person Delete Contact 19 CounterPath Corporation Adding Video If you have a camera you can add video to a call that started as an audio call Click Start Video We in the call panel When you add video the other party may or may not start sending their video to you Other Party Adds Video If the other party starts their video your video window automatically opens and the video is played You can start sending your own video if desired and assuming you have a camera by clicking Start Video a in the call panel Pausing and Resuming Video Click Stop Video in the call panel or close the video window to pause sending your video Click Start Video to resume sending your video the video window will open Show hide video window scfiphone View Contacts Help 4
69. riencing one way audio Audio quality is poor This is a different problem Conferencing Messaging Online Status Contacts Voicemail Video Other iagnostics Logging E Ge Ge E E Logging has started Try using the feature that caused the problem To send a diagnostic log report return to the Troubleshooting Diagnostic screen and click Send Report from there Start Logging The log files will be sent with the problem description Log files may contain personally identifiable information However these files will only be used to help diagnose and resolve issues Finish 81 C Application Hot Keys Redial the last dialed number Ctrl R or Ctrl R then Enter End the call Ctrl E End the conference call hang up on all participants Hold or resume the call when the focus is on Ctrl H this call panel Mute when the focus is on this call panel 82 D Contact List Headings Following is a list of all the headings that are used in the Bria contact list This list can be useful when formatting a contact list in order to import it into Bria For details see Populating by Importing Contacts on page 39 The same headings are used for both Bria for Mac and Bria for Windows e E pescan O default_address_comm Always specifies IM if default_address is specified This heading does not map to a Contact Profile field fiome a Se a Se a a SS a Se a e e E
70. rs an incoming call USB Device Button Setup Gi GN 6120 USB Selecta call action e g Answer Answer 2 Enter a description of the button you are mapping e g Green button 3 On the USB device click the button you are mapping e g Click the green button Button mapping Call Action Device Button Answer Hang up green hook switch default Mute Unmute red mute default Hold Resume white hold default Volume up volume up default Volume down volume down default Cancel 70 Bria 3 for Windows User Guide Enterprise Deployments Preferences Shortcut Keys You can enable shortcut keys to several functions Click to enable shortcut keys Then make sure the l Preferences c Gy Application Shortcut Keys Ales amp Sounds Privacy Assign global keyboard shortcuts to frequently used functions wl Enable shortcut keys Devices individual actions are Enable Action Key Combination enabled Network kA Answer call CTRL SHIFT ALT A Audio Godecs kA Hang up call CTRL SHIFT ALT H Se Coders A Focus Bria 3 CTRL SHIFT ALT F Quality of Service A Tagi i EERI METERETEN oggle mute L 5 ALT Media Quality PR Directory ki Redial CTRL SHIFT ALT R Call Automation kA Dial selected text CTRL SHIFT ALT D Advanced Edit Reset to Default Cancel Customizing the Shortcut Key Combinations You can change the
71. rs of the workgroup Address Watch Allow orkgroup Members Monitor this person T Allow this person to monitor my call activity Cancel Address Watch Allow 2766 v v 1440 v w When you display the Workgroup View gt Workgroup from the main menu the members will appear This person is shaded out Either she has not yet added you to her workgroup list or she has added you but with Allow this person to monitor my activity turned off This person is in your group and you are in her group You are watching each other m Group Member a Action Status Other Party g Rita Santos 1440 g7 Kokila Perera 2766 61 CounterPath Corporation When You Are a Supervisor If you are the supervisor of a workgroup meaning that you want to monitor others but do not want them to monitor you 1 Set the Mode to Peer to peer and select I will choose who can monitor me 2 Click Edit Members On the Workgroup Members window click Add In the Add Workgroup member window enter a person s SIP address as shown Repeat for all the members of the workgroup Add workgroup member Gi Kk Monitor this person Allow this person to monitor my call activity Cancel The Workgroup Members window will look like this Workgroup Members Ge Address Watch Allow 7766 x 1440 y x ENEDES ox ance 3 When done close the Workgroup Members window
72. s User Guide Enterprise Deployments 5 3 Using Contacts Double click to phone or IM depending on how double clicking is configured in Preferences gt Application You can watch the contact s online status if the contact has a softphone or IM address See the table on page 49 for the meaning of the online status icons See Sharing Online Status on page 46 for information on obtaining online status information i Contacts Family 1 ry Emily Davison w Friends 1 ri Louis Bertin w Work 4 ne ry Colin Levent r Frank Chan idle W amp Kokila Perera r T YN Call Video Call Send Instant Message start Group Chat with jabber chat met send Files Edit Profile View Call History Add to Workgroup View Message Archive Add to Alert List Remove from Favorites Block this Person Split Contact Delete Contact Hover to reveal icons Click the phone icon to call using the primary phone number Or click the IM icon to send an IM using the primary presence address for this ontact Or right click and choose from the menu See page 29 See page 31 See page 36 See page 25 See page 34 See page 51 See page 54 See page 68 45 CounterPath Corporation 5 4 Sharing Online Status You can publish your online status to contacts who have softphone address and you can set up Bria to view the online status of other contacts Typical online sta
73. sonestlanedvtaxesdensstsneusen 28 USE Bia PAM ICS a e E E 29 E ES ACTING E E E A E A E E A 29 Saa TR oade aS I e E E E E E E 30 Group Chat Conference IM ccccsscsssccccccccceeessseeecccceesaaeesseeecceeessseuaeseeceeeeessuaaessseeeeess 31 CUAL TR OO INAS erea e E E E E 33 Viewin ne Messase ATCIIVE secrasicrnc onc voastcesisee anioni E E S 34 Sending and ICCC Vi FiCS pecs s crssndnacteudsnctsasnosnsuadasesadnedas ee dastsannesdevedeesesnceesdeednartoans 36 Te Conie blo eeeeeeen eee eters re pene E ner ee ee ere eee ee ee 37 Pop latne the Contact Listesidir an A a O rE Ee SSE e aKo ai 38 Managing Contacts and Groups ccccccccccccccsssseseeeceeceeeeeesesseeecceeeesaesuenseeeeceeeeeseaaaenseeeeess 41 UCONN I e E E E A E S A E A 45 S O SUAS ea E E E T A S 46 P A E E E eee enaesecaen 52 St Oor IRC SOU CS ao a E E E S EE A O 53 Heo TD E E E E temas seanaae get use eee s ae 53 POTS Tee E A E E A nae 54 Dircon Pae a E E E E E E EE E 55 Conn oi BD e E E E A A 57 Con urine ACCOUTIS sieden i a aeaaea ae nE Jl Conn onne Pe EO a E E E 66 A Using Bria Add in for Outlook cccccssessesccccceeceeeeeseeeeeeceeeeeeaaeesseeecceeeesaaeaeaeseeeeceeeeeaaas TI B POU DE HOOLD eaa E E E E E E 79 CAPP O RO EO V5 a A E TE E E E E 82 DOCES E A a SE T 83 FOND ORBA kee asterse he a hace sserseeht pole aceaeeelncgesnsesacaheunaccesoyeetaatenacees 84 FOSS AY peace e A E NEE E E E E E A 85 CounterPath Corporation 1 Introduction Re
74. tact list C 7 Contacts are typically organized into 7 Family 1 a ame groups Bria includes built in groups You mr Emily Davison can add more groups as desired w Friends 1 ry Louis Bertin ww Work 4 ry Colin Levent The online status of others See page 46 Q Frank Chan a idle Kokila Ferera oo Se Ca e Rita Santos O COUNTER PATH You can change the detail and layout of the New Group contact list from the main menu choose ata estes Contacts and set the desired options a Import Contacts Export Contacts show Offline Contacts a Show Groups Sort by Name sot by Online Status Show Compact View Show Expanded View Collapse All Groups Expand All Groups 3 CounterPath Corporation 5 1 Populating the Contact List At any time but particularly when you first deploy Bria you may want to populate the contact list with contacts from an external source such as a file of contacts or contacts in your Outlook address book From an LDAP Directory or Active Directory If your system administrator has set up an LDAP directory or Microsoft Active Directory you can create contacts from it 1 Make sure Bria is configured to connect to this directory page 74 2 From the main menu choose View gt Show Directory page 55 added picture in 3 2 Name Number Catherine Jacobs 6045551167 Chris Mitrovic 6045553344 Chris Hammond 6045557231 Colin
75. ted values CSV file See page 39 e From your Microsoft Outlook address book See page 65 e From a corporate directory if your system administrator has set one up See Directory Tab on page 55 In addition e During a call that you place or receive you can add the other party to your contact list See Handling an Established Call on page 16 e You can add addresses to the Contact list one by one See page 41 For general information on contacts see page 37 Bria 3 for Windows User Guide Enterprise Deployments 2 5 Troubleshooting Bria includes these tools for helping you troubleshoot problems You can verify that your microphone speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call You can verify that you are successfully connected to the network While you are on a phone call you can test the quality of the audio As a final option you can create logs of your activity and send them to customer support See page 79 2 6 Checking for Bria Updates Your system administrator should tell you about the policy for checking for and installing upgrades To check for updates to Bria choose Help gt Check for Updates The Auto Update window appears If a new version of the software is available you can download it from this window If no newer version is available this window informs you that your version is up to date
76. that is often attached to an e mail PST A Microsoft Outlook or Microsoft Exchange contact list a pst file From the main menu choose Contacts gt Import Contacts The Import Contacts wizard starts As soon as you click Finish on the wizard the Contacts tab in Bria is updated to show the imported entries Setting up an Excel File for Import 1 3 Remove any introductory text or headings from the top of the file You can keep text at the end of the file it will be ignored during the import Insert a blank row as the first row then insert the headings that Bria will use to interpret the meaning of each column The columns can be in any order Key headings are sip address Bria recognizes a value in this column as a softphone address and considers the address as one that can be phoned and as an address that can be used for IM presence if SIP is being used for IM presence xmpp address Bria recognizes a value in this field as a Jabber XMPP address and will map this field to the Jabber contact method for the contact Bria considers a Jabber address as one that can be used for IM presence if XMPP is being used for IM presence display name given_name surname business number presence_subscription Complete this column in one of these ways e Ifyou only want to share presence information with some of your contacts fill in this column in the file Enter true for contacts whose online presence you want to see lea
77. them to the Group Chat window Any participant in the group chat can invite more participants Leaving a Group Chat To leave a group chat close the Group Chat window If you have the group chat and you leave the session the session continues with the remaining participants 31 CounterPath Corporation Rejoining a Group Chat If you leave a group chat you will be able to rejoin it so long as the session is still active at least one other person is in the chat 1 View gt Chat Rooms Even if you do not normally belong to any chatrooms next page the chatroom popup appears to show you the group chats you had joined that are still open 2 Select this group The Group Chat window reappears hat Rooms amp Room ID Room Mame ObSc4bSoc2d142ffbd1fe4006041dSes conf Obec4booc2d142ffbd1fe4006041d5e6 Concor This is a group chat that you were in and that is still open with other people 32 Bria 3 for Windows User Guide Enterprise Deployments 4 4 Chat Rooms Chat rooms are set up to allow the same group of people to have a group IM session usually on a regular basis For example your system administrator may create a chat room called Marketing and add the marketing staff as members Every Monday at 8 00 a m each member opens the chat room on Bria and joins the conference You can only use chat rooms if your system administrator has set up chat rooms and added you as a membe
78. ther configure Bria or complete the configuration If your administrator advises you that configuration is already done go to Populating your Contact List on page 6 Set up the SIP Account 1 When the softphone appears click the Go to Account Settings link The SIP Account window appears 2 Set up the first SIP account as instructed by your administrator 3 When done with the SIP account click OK the account is created and registered enabled Set up the XMPP Account 4 If your administrator has instructed you to set up an XMPP account choose Softphone gt Account Settings again This time the Account Settings window appears showing the SIP account you have already set up 5 Click Add gt New XMPP Account The XMPP Account window appears 6 Complete the window with the information provided by your system administrator 7 When done with XMPP account click OK The XMPP account is registered enabled Set up a Personal XMPP Account If you already have an XMPP account independent of Bria for example a Gmail webmail service account you can create an account in Bria and pull your contacts into the Bria contact list You can then IM these contacts directly from Bria 8 Choose Softphone gt Account Settings again 9 Click Add gt New XMPP Account A blank XMPP Account window appears 10 Complete the window with the information obtained from the XMPP service provider Typically you only have to complete
79. tuses are available on the phone busy and so on Online status ot other people Your online status j Bria 3 Joseph Santos Ssofiphone View Contacts Actions Help Available F il j gg 4 b por i amp 7 Enter name or number pcan i Conta List of contacts ee _ ae A W Work 4 El This person has no icon because 7 vi i Louis Bertin you are not subscribing to their online status go Colin Levent r Frank Chan Idle This person is either logged out or go Kokila Perera is not publishing their online status HE Rita Santos N COUNTERPATH 46 Bria for Windows User Guide Enterprise Deployments Sharing Online Status Watching Others Status To watch a contact s status that contact must be tagged for presence e If you create a contact via the Contact Profile and you include a SIP address in the Softphone field Bria will automatically obtain status information for this address e If you create a contact via the Contact Profile and you include an XMPP address you can click the Enable XMPP Presence button to obtain status information for this address e If you created contacts by importing a contact list you can specify during the import whether you want to share presence information See page 39 e If you created an XMPP account in order to pull in your Gmail contacts these contacts will already be set up to share status information e If you created an Outlook account in ord
80. ur network and can make phone calls e Find the URI of the deskphone For example 3210 myEnterprise com e If you have multiple SIP accounts the account that the deskphone URI belongs to must be the preferred account for phone calls Choose Softphone gt Account Settings to check which account is the preferred account change it if necessary 2 Choose Softphone gt Preferences gt Devices and display the ockphons i Other Devices tab Click Deskphone The Deskphone dialog appears Deskphone URI 3210 myEnterprise com 3 Enter the deskphone IP address URTI and click OK Cancel Working in Deskphone Mode Bria 3 Joseph Santos o0 Sofiphone View Contacts Help Available al ca cal E Click to turn deskphone daa Q 7 amp mode on or off Auto Answer ter name or number Hide my Number Tum Letters to Numbers sand COUNTERPATH Call Using my Deskphone Bria 3 Joseph Santos o0 Scfiphone View Contacts Help i avai F vailable Y Call accounts are enabled The phone is ready This message appears for a E nter name or number few seconds Fi Connected to deskphone and COUNTER PATH To place a call from Bria in deskphone mode e Place the call in the usual way The deskphone rings e Answer the call on your deskphone When the other person answers the call is established e You can hang up the call from Bria or from the deskphon
81. ve blank or enter false for others During the import you will be able to choose to share presence with only these contacts Bria will subscribe to the presence of these true contacts assuming that the user has a SIP Gf using SIP for presence e If you want to share presence with all your contacts or with none ignore this heading During the import you will be able to choose to share with all or none of your contacts For a complete list of headings see page 83 Save the file as csv Exporting Contacts You can export a contact list to a CSV vCard or PST file l From the main menu choose Contacts gt Export Contacts The Export Contacts wizard starts 2 When you click Next the export starts The result is For a PST export the existing pst file is updated to include the entries from the Bria contact list If Outlook is open the entries immediately appear in the Outlook contacts 39 CounterPath Corporation All information in the Bria contact list is exported to Microsoft Outlook Only information that can be displayed in Outlook actually appears in the Outlook Contacts window Typically this means that all softphone addresses are exported and stored in custom fields but not displayed in Outlook e For other formats a new file of the specified type is created Populating from another XMPP Account If you already have an XMPP account independent of Bria for example a Gmail webmail serv
82. you from this address Either option Ignore Ignore the request The other person will not be able to see your online status The other person will not be added to your privacy settings The Online Status Request may appear again in this session or a future session your online status with this person 48 Bria for Windows User Guide Enterprise Deployments Setting your Online Status Changing your Status Click the down arrow beside the online status indicator on Bria and select the desired online status See below Bria 3 Joseph Santos A Sofiphone View Contacts Actions Help Available Busy Away Er On the phone Not available for calls Do not disturb Appear offline Setting up Status Indicators You can create a custom status indicator click the down arrow beside the status indicator and double click on one of the existing indicators type your custom status Status Indicators Indicator Meaning for your Status Meaning for Others Status Available Either You can contact this person e You have set your status to this value e Bria has determined that you are logged on but not on the phone or idle When you have this status Bria will automatically detect when you are idle or on the phone and change the status to match You have set your status to this value Bria will never automatically You can contact this person switch you out of this status you must switch yours

Bria 3 for Windows User Guide - Enterprise

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