PC Communicator - Adore Softphone
Contents
1. m J EE z m i j 1 a z eres i 13 E 7 E BT T aT ww 7a y i di d E m 1 Loa s E m E m s C ri ES m Ai Ji d H k J gt d L V j 4j a K i I p DE 1 E E ki m i L i n j a i i a E cer za e E II E cm i n p Adore Lommunicator Ado r LI 3 a Om rm Unie otc LC Not F u C ali Con tone M LP Windows E For E Voice Video amp IM User Manual AdA re nfotech www adoreinfotech com c Copyrights All Rights Reserved 2014 Toll Free 1 800 498 6429 Adore Softphone is a registered trademark No part of this User s Manual Guide may be copied altered or transferred to any other media without written explicit concern from Adore Infotech Pvt Ltd All brand or product names appearing herein are trademarks or registered trademarks of their respective holders Adore Infotech has developed this user manual guide to the best of its knowledge but does not guarantee that the program will meet all requirements of the user No warranty is made in regard to specifications or features Adore InfoTech retains the right to make alterations to the contents of this user manual guide without the obligation to inform third parties Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 1 Welcome to Adore PC Communicator 1 1 About Adore PC Communicator2. Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Voice is not Clear Codec is not properly set Contact to your server Codec priorit Call get disconnected before Codec is not properly set Contact to your server connected administrator And Configure Codec priorit Problem in Video Call Internet Connection is too slow Check your Internet Webcam is not properly Connection Install webcam installed on your PC driver on your PC Toll Free for USA 4399493 9429 Sales 91 9958611014 India 91 120 6471891 India Toll Free 1 800 498 6429 USA Email sales adoreinfotech com Support Tel 91 120 6450129 India Email support adoreinfotech com Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 42
3. Select Next to continue As Shown in Fig 4 i Adore Communicator Confirm Installation The installer is ready to install Adore Communicator on your computer Click Mest to start the installation Fig 4 Click Close to complete installation As Shown in Fig 5 i Adore Communicator Installation Complete Adore Communicator has been successfully installed Click Chose to exit Please use Windows Update to check for any critical updates ta the NET Framework Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 5 Uninstall Adore PC Communicator To uninstall Adore PC Communicator go to Control Panel gt Add Remove Programs gt Adore Communicator gt Uninstall 2 6 Start Adore PC Communicator Go to Start gt Programs gt Adore Communicator As Shown in Fig 6 LN Sie L m J wN m hy Network Banner Banner Flowchart Final Places a rim FT Accessories EN E 1 Tl T Administrative Tools ml a zi IE Adobe m Corel Graphics Suite 11 Ba Open Office Document m Games 8 New Office Document A IF Macromedia 9 Remote Desktop Connection e Microsoft Office e Set Program Access and Defaults m ttn m Symantec Cent Security pow Windows Catalog b Adobe Bridge l 7 Adobe Help Center a5 TN pes I Adobe ImageReady CS2 Der X LT Adobe Photoshop C52 LE Programs AB Internet Explo
4. tab You can set Presence on Adore PC Communicator After set Presence than click on Save button to changes presence settings As Shown in Fig 34 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 36 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone mem wm x 0 Registered e Fig 34 6 5 Messages Be Click on Messages tab You can set your Messages settings as you wish on Adore PC Communicator After set Messages than click on Save button to changes messages settings As Shown in Fig 35 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 37 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone DialPad eios x mH F Enabie MSRP Success Reports F Enable MSRP failure Reports Enabie OMA Fina Desvery Reports F7 Enable IM Disposition Notification yf Enable Indication of Message Fig 35 6 6 NATT Hie Click on NATT tab You can enable STUN TURN on Adore PC Communicator After set than click on Save button to changes NATT settings As Shown in Fig 36 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 38 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone loia STUN TURN LI Enable STUN or TURN J Discover STUN TURN
5. 1 1 1 What s New 1 2 Adore PC Communicator Features 1 3 Adore PC Communicator panel and User Features 2 Installations and Uninstallation 2 1 Account Information 2 2 System Requirements 2 3 Multimedia Device Requirements 2 4 Install Application 2 5 Uninstall Adore PC Communicator 2 6 Start Adore PC Communicator 3 Configuring Adore PC Communicator 3 1 Register PC Communicator 3 2 Placing a Audio Call 3 3 Placing A Video Call 3 4 Ending a Call 3 5 Handling an Incoming Call 3 6 Using IM Instant Messaging 4 Using Address Book 4 1 Add Group 4 2 Add Contact 4 3 Show Contacts 5 History 5 1 Show History 5 2 Call History 5 3 Clear History 6 Settings 6 1 General 6 2 Media 6 3 Network 6 4 Presence 6 5 Messages 6 6 NATT 7 Sign out Adore PC Communicator 8 EXIT 9 Troubleshooting Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 11 WELCOME TO ADORE PC COMMUNI CATOR in 1 1 About Adore PC Communicator Turn Your Windows Based PC into an Video amp VolP Phone Adore PC Communicator is a softphone application which is developed specially for the PC based on the Windows operating system It can allow you to use your PC Laptop or Notebook to make voice and video calls along with the newly integrated Instant Messaging and Data transfer functionality A
6. send or receive an instant message As Shown In Fig 14 l Press your desired SIP number through dial pad 2 Press Chat button on your main dialer 3 After press Chat button IM Windows will be open Now user will be able to chat Text Message and Smiley with the remote party Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 16 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator ges 4 AdoreSoftphone Lssizs 2 086 3 per 5 G amp mno DialPad 8 nw 3 3 C wxvz Registered e Fig 14 4 USING ADDRESS BOOK In Adore PC Communicator Address book has Add Group Add Contact Show Contact As Shown in Fig 15 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 17 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator Add Group Add Contact 4 1 Add Group Create Groups easily to manage your groups like Business Office Friends and Family etc e Click on Add Group tab Add group window will be opened e Type your desired group name on DisplayName box and press Save button to save your group name As Shown in Fig 16 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 18 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Q Bu a Add Contact BE Show Contact DialPad Add Grou
7. the top You can set to Adore PC Communicator to launch automatically when your PC starts After set than click on Save button to changes setting As Shown in Fig 31 Ben Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 33 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator Fig 31 6 2 Media LM Click on Media tab You can set the Audio amp Video Codecs on Adore PC Communicator as per your Sip server setting After set codecs than click on Save button to changes Codecs settings As Shown in Fig 32 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 34 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone DialPad Cptons X Audio Codecs 16 722 G 722 16 KHz ij PCMA PCMA 8 KHz y PCMU PCML 8 KHz GSM GSM 8 KHz C Speex NB 5peex 8 KHz Speex WB Speex 16 KHz 5peex UWB Speex 32 KHzl eem cm Registered Fig 32 i Click on Network tab You can set Network settings as per your wish on Adore PC Communicator After set Network click on Save button to changes Network settings As Shown in Fig 33 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 35 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator Fig 33 a Click on Presence
8. Pvt Ltd All Rights Reserved 11 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 2 Placing an Audio Call is To make call l Press desired number through Dial Pad 2 Press Voice Call Button As Shown in Fig 9 Adore Communicator AdoreSoftphone 00911206471891 lee 25 3 A cu b x _MNo Sm 9 wee 0 H Fig 9 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 12 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 After press Voice Call button you will be see new Voice Call Windows Call Connect session message displayed Ringing amp then Connected As shown in fig 10 Adore Communicator In Call 00 00 01 P M Call amp Content Sharing I No e e Adore Communicator AdoreSoftphone 00911206471891 2 5 Q3 4 omn 5 wo f PORS 8 TUW 9 WEYI Gy Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 13 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 3 3 Placing an Video Call To make Video call for PC to PC As Shown in Fig 11 Make sure that your webcam has been installed The user can access send and receive real time video of the connected party 1 Press your desired SIP number through dial pad 2 Press Video Call button on your main dialer 3 After press Video Call button Video Windows will be appear with
9. adorecommunicator zip folder After Unzip the folder you will find three files 1 Adore Communicator msi 2 Setup exe 3 ReadMe txt Run the Setup exe file Welcome Window Appears click Next to Proceed As Shown in Fig 2 Tg Adore Communicator Welcome to the Adore Communicator Setup Wizard The installer will guide you through the steps required to install Adore Communicator on your computer WARNING This computer program iz protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Fig 2 Select folder where file need to be installed and provide privileges As Shown in Fig 3 T Adore Communicatar Select Installation Folder The installer wall instal Adore Communica to the following folder To install in this fodder click Hest To install to a different folder enter it below ca click Brosa Installed Folder Path Folder C Program FilastAdore Communicator Disk Cost Install Adore Communicator for yourseli or for anyone who uses this computer Everone dust me Cm oe 7 Fig 3 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Installer Ready to Install Adore PC Communicator
10. ce Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone DialPad Contacts X iF All Contacts Ph Ef Delete Group sipjohn doe 188 227 178 226 Registered S Fig 19 4 3 Show Contacts After Create Group and Contacts you can see your saved group and contacts e Click on AddressBook tab gt Show Contacts sub tab As Shown in fig 20 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 22 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 z Adore Communicator Fig 20 After Select Show Contact sub tab you will be able to see your saved contacts details and groups As Shown in Fig 21 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 23 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone DialPad Contacts X if All Contacts A Registered e Fig 21 Now you will be able to Edit Delete your created contacts Also you can have Voice Call Video Call Transfer File Chat with your desired contacts As Shown in Fig 22 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 24 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone DialPad Contacts X Autorizations TI Voice Call Regist
11. e Video amp IM Toll Free 1 800 498 6429 2 INSTALLATION AND UNI STALLATI ON After choosing a VolP service provider you will need the following information User Name Password 2 2 System Requirements Processor Minimum Intel Pentium 4 2 4 GHz or equivalent Memory 512 MB RAM Hard Disk Space 50 MB Operating System Windows XP Service Pack2 Windows Vista Windows 7 Connection IP network connection broadband LAN wireless Sound Card Full duplex Headphone Webcam 2 3 Multimedia Device Requirements in Adore PC Communicator requires both speakers and a microphone to make calls Any of the following configurations are acceptable lt External speakers and Headphone lt Built in speakers and Headphone Webcam 2 4 Install Application For installing application you need to download it from our website http adoresoftphone com communicator windows html tabs 3 Download the application Setup As Shown in Fig 1 J pe mi ng acorecommunicator ms1 You have chosen to open if adorecommunic ator zip which iss Windows Instaler Package From http ffadoresoftphone cam teci vou lika to save this Fla m Voice Video amp IM Download Fig 1 O Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Save adorecommunicator zip folder on your system and Extract or Unzip
12. ered e Fig 22 You can also see all groups and choose desired group list and contact As Shown in Fig 23 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 25 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone DialPad Contacts W All Contacts e john doe UP sipjohn doe 188 227 178 226 Registered Fig 23 You can also search your saved contact Type your contact name in the search box now it will display full contact detail As Shown in Fig 24 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 26 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone DialPad Contacts X Registered e Fig 24 5 HISTORY Adore PC Communicator has the following History options e Show History e Call History e Clear History Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 2 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Bea Click on History tab gt Show History sub tab As Shown in Fig 25 Adore Communicator Show History Call History E Clear History 58128 2 c or 5 JKL 6 MNO nu Q wxvz Fig 25 After choose Show History you will see below screen which has details history As Shown in Fig 26 Copyright 2014 Adore Infotech Pvt Ltd All Righ
13. oice Video amp IM Toll Free 1 800 498 6429 Fig 28 After Choose Call History you will be see below screen Now right click on any contacts name You will also able to perform the given below operations As Shown in Fig 29 e Make Voice Call e Make Video Call e Send File e Start Chat e Delete History Events Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 31 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 009185 POOTI Tr ES i Make Voice Call Make Video Call Send File Start Chat Add To contacts Delete History Event e 00918510071172 k Today 1 03 31 PM Duration 00 00 24 e 00918510071172 M Today 12 43 52 PM Duration 00 00 11 e 00918510071172 N To 12 32 48 PM gt Seis d 00 00 14 Registered E Fig 29 5 3 Clear History EN Click on History tab gt Delete All Events sub tab After Choosing Delete All Events your all events will be deleted As Shown in Fig 30 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 32 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator DialPad History X m All Events Registered e Fig 30 6 SETTI NGS Adore PC Communicator Settings has following settings options General Media Network Presence Message NATT 6 1 General Click on your Main Dialer Settings tab gt General at
14. p X gra Registered e Fig 16 4 2 Add Contact Create Contacts under created group to manage your contacts e Click on AddressBook tab Add Contact window will be opened e Type your desired Display name in Textbox e hen choose your group as like you wish to save this contact name e After choose Group press save button to save your contact name As Shown in Fig 17 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 19 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator Sip Uri Display Name Group Wy Contacts I Cancel Registered e Fig 17 After save your contact name it will display below screen on your main dialer with full contact details to the particular selected group As Shown in Fig 18 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 20 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator A E Adore i zip Adore 18B8 277 178 275 5 x john doe V sipjohn doe 188 227 178 226 Registered F3 Fig 18 Now you will be able to create multiple contact detail on your created group as in the below screen Right click on your created Group name Office You will be able to Add Contact Edit Group and Delete Group Choose the desired options As Shown in Fig 19 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 21 Adore PC Communicator Voi
15. rer gt Documents kod MSN ui Outlook Express r F Tr 00Wo F F Y F 3 settings o Remote Assistance JA Search i e Windows Media Player 2 windows Messenger Help and Support E windows Movie Maker E aa Windows Live Messenger Ef winrar Ef Mozila Firefox iz Log Off subash IIR Yano Messenger Si bini 5 Yahoo Mail FT tahem 4 FORD ae A zi Run Windows XP Professional Click to start Adore PC Communicator Fig 6 Or Double Click on Icon Adore Communicator on desktop As Shown in Fig 6 1 7 Adore Communicator Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 3 CONFI GURI NG ADORE PC COMMUNI CATOR 3 1 Register PC Communicator 1 Click on Login tab gt Sign In tab Login Window appear As Shown in Fig 7 e Enter SIP Username and Password e Press Login Button Adore Communicator ION EZ fume doreSoftphone Exit halado User Name a ae a oe oe Password L ancml Fig 7 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 10 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 If Username and Password are correct Adore PC Communicator Dialer will open With status message Registered As Shown in Fig 8 Adore Communicator AdoreSoftphone Fig 8 Copyright 2014 Adore Infotech
16. rmed with the latest technology of VolP Communication it is just the fun to install and use Note After download the Adore Communicator You will need to get testing Accounts for Sip to Sip Voice Video and IM testing Please fill the form to get testing Account from URL http adoresoftphone com get account html 1 1 1 What s New e User Friendly Advanced and Smoother GUI 1 2 PC Communicator Features Hi Audio Call Video Call Instant Messaging IM Smileys Rich text Format File Transfer Hold Unhold Address Book History NAT Firewall support STUN TURN server Support Codec Supported Audio Codec G711 GSM iLBC Speex Video Codec H264 H 263 Codecs Selection DTMF RFC 2833 Registration Timeout Acoustic Echo Cancellation Packet concealing Packet Lost Concealment PLC Comfort Noise Generator CNG Resampling Customized with company logo name Unlimited user license 9999999992229 9499992549544 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 1 3 Adore PC Communicator panel and User Features Minimize Adore Communicator Show History show Calls Delete All Events e a REEE EE g 18 Dial Pad Voice Call Button Rea stered b Status Message amp Sign Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved E Adore PC Communicator Voic
17. server 0 Use this STUN TURN server Ge Regqetered e Fig 36 7 SIGN OUT Now if you want to Sign Out from Adore PC Communicator Click on Login tab gt Sign Out option to sign out from Adore PC Communicator As Shown in Fig 37 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 39 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator Signi Sign Out Registered 8 EXIT ADORE PC COMMUNICATOR ine Now if you want to exit Adore PC Communicator Click on Login tab gt Exit to exit Adore PC Communicator As Shown in Fig 38 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 40 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator Fig 38 9 TROUBLESHOOTING Problem in starting after Login Any other SIP software is Close that software running Keep showing Registering Internet Connection is too slow Check your Internet or Drop Server Not Connection server setting responding User and password is wrong Cross check username and password password is case sensitive Voice is too slow voice is not System volume is Low sound Increase Volume by using audible driver not present disable system volume Install proper Sound driver enable driver Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 4
18. session message will be displayed Ringing amp then Connected 4 Now if you want to end video call press End button your Video window will be close 5 You can have Chat as well as voice and video communications The Chat thread is shown in the Chat section Adore Communicator B Adore Communicator a ON M Cal 3 Content Sharing _ AdoreSoftphone DialPad Registered Fig 11 O Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 14 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 3 4 Ending an Call 1 Press End button to end a call As Shown in Fig 12 Ben Adore Communicator Adore Communicator In Call M Call O m Content Sharing AdoreSoftphone 00918510071172 l 2 3 4 o 5 e wo Z ros B wc Q9 yz Ur Fig 12 3 5 Handling an Incoming Call On incoming call session message display I ncoming call from 1 Click Accept button to receive incoming call 2 Click Decline button to end incoming call As Shown in Fig 13 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 15 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 an M Cal 3 Content Sharing AdoreSoftphone DialPad 3 6 Using Instant Messaging Instant messages can be made using Adore PC Communicator Therefore you can
19. ts Reserved 28 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator Daira History x All Events EN F 0091851007117 g M Today 1 29 34 PM Duration 00 00 05 A 0091851007117 XM Today 1 28 37 PM Duration 00 00 32 Se Today 1 05 17 PM w dewtd Today 1 05 17 PM 88888 M Today 1 05 14 PM Duration 00 00 00 y 00918510071172 e Today 1 04 07 PM hir Registered P Fig 26 Now right click on any contacts name as in the below screen You will also able to perform the given below operations As Shown in Fig 27 e Make Voice Call e Make Video Call e Send File e Start Chat e Delete History Events Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 29 Adore PC Communicator Voice Video amp IM Toll Free 1 800 498 6429 Adore Communicator AdoreSoftphone DialPad History X All Events a Td sed 25 Make Voice Call 29 Make Video Call 0091851007117 _ a Today 1 28 37 pM Send file Duration 00 00 32 gt Start Chat Today 1 05 17 PM wcw 88888 Today 1 05 17 PM wdewd a Add To contacts Delete History Event 38 w Today 1 05 14 PM Duration 00 00 00 00918510071172 hii Registered g Fig 27 5 2 Call History Click on History tab gt Call History sub tab As Shown in Fig 28 Copyright 2014 Adore Infotech Pvt Ltd All Rights Reserved 30 Adore PC Communicator V
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