VFO System Administration User Guide v3.0
Contents
1. Are you sure you want to delete the record 6 Select OK to delete or Cancel if you decide not to delete the user Security Microsoft Internet Explorer provided by Verizon Group Name User Type Full Name CLEC USER GROUP ESP tester CLEC USER GROUP ESF Wisor Displaying results 41 47 of 42 results Besulr Pages 4 12345 Microsoft Internet Explorer Are you sure vou want to delete Ehe record Figure 19 User Profile Search List Question FairPoint WISOR VFO System Administration User Guide V 3 0 12 11 2008 Page 27 FairPoint WISOR VFO System Administration User Guide Delete User After selecting OK you will see the response Successfully deleted the record E https vfotest fairpoint wisor com Wisor Security Microsoft Internet Explorer provided by Verizon User Profile Search List Status Successfully deleted the record Select User Name Group Name User Type Full Name CR clec admin CLEC_ADMIN GROUP ESP O clec userl CLEC USER GROUP ESP clec userl0 CLEC USER GROUP ESP clec userll CLEC USER GROUP ESP clec user12 CLEC USER GROUP ESP clec user13 CLEC USER GROUP ESP clec_userl4 CLEC_USER_GROUP ESP clec userl5 CLEC USER GROUP ESP clec 16 CLEC USER GROUP ESP clec_userl CLEC USER GROUP ESP Displaying results 1 10 of 41 results Result Pages 12345 Figure 20 User Profile Search List FairPoi2. Click OK up Blocker Settings Exceptions 1 Pop ups are curently blocked You can allow pop ups from specific Mdress of Web eite to allow 10 104 146 146 10 104 146 160 10 206 138 204 1052160 1052219 17216214 172 16 66 140 132 168 2 42 192 168 2 43 192 168 2 4h Notificatione and Filter Lewel Play sound when a pop up is blocked Show Information Bar when a pop up is blocked Figure 4 Pop up Blocker Settings FairPoint WISOR VFO System Administration User Guide V 3 0 12 11 2008 FairPoint WISOR VFO System Administration User Guide Login Procedure FairPoint WISOR VFO System Administration User Guide System Administration Access There are three permissions allowed in the VFO WISOR GUI for a Wholesale Customer 1 User 2 System Administrator 3 Manager You are now ready to begin to learn about the System Administrator functionality using the IDs and Passwords assigned to you by FairPoint The Administration Tab will give you access to User Profiles and other security related information This tab will only be visible if you have Administrator s User ID rights set up in WISOR VFO The Administration section allows users with Administrator rights to search create modify and delete users in addition to reassigning PONS orders Please direct comments to ConnectivityManagementleam Fairpoint com First you will need to access the Security function in WISOR VFO To access Security funct
3. Fallp int communications FairPoint WISOR VFO System Administration User Guide Document Information and Revision History FairPoint WISOR VFO System Administration User Guide FairPoint WISOR VFO System Administration User Guide Nancy Quarters 09 12 2008 Nancy Quarters FirstDrat 7 11 14 2008 Nancy Quarters Third Draft Revised Page 9 13 Creating Users Admin Managers ISSUE10 10 30 2008 Nancy Quarters Second Draft Added Page 26 28 Delete User Page 29 31 Reassigning Orders PONs Page 32 Contact Information BE BE Falla int communications FAIRPOINT WISOR VFO SYSTEM ADMINISTRATION USER GUIDE V 3 0 FairPoint WISOR VFO System Administration User Guide Table of Contents 1 IMG Bl 61210 oee a 2 System ARS a L m 7 Creating Users Admin Managers ccccsecccceecccceeceeceeceeseeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeseeeeeseeeeeseeeeeseeeeseeeeseueesseueessaeeetseeesseeeesaneees 9 Modifying Users Reset eres 14 SOIR 17 CAO PA NO ee 21 Delete OLISI A 26 Roas On CIS PON eee 29 Contact in OVI ciis eer RENN 32 FairPoint WISOR VFO System Administration User Guide Introduction The System Admini
4. ailable Selected CLEC ADMIN GROUP Primary Group CLEC MGR GROUP us 4 Secondary Group a Done B internet 6 Inbox Microsoft Internet Explorer c Fairpoint WISOR V Documents Micros Document Micros lt lice e NS 4 44 Figure 14 User Profile Details FairPoint WISOR VFO System Administration User Guide V 3 0 Page 20 12 11 2008 FairPoint WISOR VFO System Administration User Guide Change Password System Administrators can also change a user s password Following is the procedure to change the VFO Login password 1 Browse to the location of the VFO URL and enter to see the Login Screen 2 Enter a valid name in the User Name field 30 character maximum alpha numeric 3 Enter a valid password in the Password field 16 character maximum alpha numeric password is case sensitive 4 Use the User Name and Password provided by company s System Administrator Login Please Login User Name Password Module Access Change Password Virtual Front Office Figure 15a Login Page FairPoint WISOR VFO System Administration User Guide V 3 0 Page 21 12 11 2008 FairPoint WISOR VFO System Administration User Guide Change Password 5 Click the dropdown arrow in the Module field 6 Select the desired Module 7 Check the Change Password checkbox 8 Click the Login button Login Please Login User N
5. ame gt fo Password Change Password Virtual Front Office Powered by wisor Figure 15b Login Page FairPoint WISOR VFO System Administration User Guide V 3 0 12 11 2008 Page 22 FairPoint WISOR VFO System Administration User Guide Change Password 9 Enter the old password into the Old Password field 10 Enter the new password into the New Password field 16 character maximum alpha numeric password is case sensitive 11 Reenter the new password into the Confirm New Password field 12 Click the Update Password button Login Please change your Password Old Password New Password Confirm New Password amp m Update Password Virtual Front Office g Powered by wisor Figure 16 Login Page to change password FairPoint WISOR VFO System Administration User Guide V 3 0 Page 23 12 11 2008 FairPoint WISOR VFO System Administration User Guide Change Password 13 You will see the response that your password was successfully updated SUCCESSFULLY UPDATED PASSWORD Login Please Login Password Module z Access Change Password Virtual Front Office Powered by wisor Figure 17a Login Page successfully updated password FairPoint WISOR VFO System Administration User Guide V 3 0 12 11 2008 Page 24 FairPoint WISOR VFO System Administration User Guide Change Password Then Login as usual with the new password selecting th
6. ation Cancel Resent Clarification Cleared Jeopardy Pending Response 1 Sent Voided Cancel Sent Completed Jeopardy with Errors _ Rejected m Figure 21 Order List Filter FairPoint WISOR VFO System Administration User Guide V 3 0 12 11 2008 Page 29 FairPoint WISOR VFO System Administration User Guide Reassign Orders PONs Then perform the following steps 1 Click the check boxes next to the Orders in the order list you want to reassign Order List Receiver Code Customer Code Ka SDDOR3703D2 FPO VZE SDDOR3703D2 Kd FPO VZE SDCOR4003D2 ob FPO1 VZE SDCOR4003D2 Ea FPO VZE MDCOR4702D2 oh VZE MDCOR4702D2 Kd FPO VZE MDDOR4403D2 ji RI RS Figure 22 Order List 2 Hover over the Order tab and select Reassign Order New Search Save As Order Save As Template View History Create Response Reassign Order Summary Report Figure 23 Order Selection FairPoint WISOR VFO System Administration User Guide V 3 0 Page 30 12 11 2008 FairPoint WISOR VFO System Administration User Guide Reassign Orders PONs 3 Select the user from the drop down box for which you would like the orders assigned 4 Select the Save button to reassign the PON to the new owner or select Cancel if you have decided not to reassig
7. e blank field for the user you are looking for Alternately you can input the Group Name that the user belongs to NOTE You can use the as a wildcard e g a would return all the users with a at the beginning of their user name You can place the in any part of the value that is in question You can also sort the list by clicking on any column heading 4 Select Go User Profile Search List Select User Name Group Name VFO END USSR VFO END USER END USER VFO END USER VFO END USER VFO END USER ASRLSRE911 VFO END USER VFO END USER VFO END USER Full Name Customer 1 Customer 2 Customer 3 123 1234 1234 Displaying results 1 10 of 61 results Result Pages 1234567 Figure 13 User Profile Search List FairPoint WISOR VFO System Administration User Guide V 3 0 12 11 2008 fa Back to Home FairPoint WISOR VFO System Administration User Guide Search for Users 5 The User Profile Details screen will return with the user from your search https vfotest fairpoint wisor com Wisor Security Microsoft Internet Explorer provided by Verizon User Profile Details Note Fields marked with are mandatory User Name clec userl Password 0900000000000000000000000 Confirm Password 9900000000000000000000000 Full Name Designation User Type ESP B Esp Name CLEC Phone Email Id Select Group Av
8. e desired Module then click Login There is no limit on how many times a user can attempt to log in therefore a password should not get locked up SUCCESSFULLY UPDATED PASSWORD Login Please Login Password User Name gt fo Module Access Change Password Virtual Front Office Powered by wisor Figure 17b Login Page successfully updated password FairPoint WISOR VFO System Administration User Guide V 3 0 Page 25 12 11 2008 Delete User FairPoint WISOR VFO System Administration User Guide Another function that a System Administrator can perform is deleting a user Following is the procedure to delete a user After selecting User Profile you will see a list of User Names Select the button in front of the User Name you wish to delete Select the Delete key at the top of the page ONE User Profile Search List User user Name Group Name Type Full Name SelectUser Name Group Name T e Full Name RS testid77nq CLEC USER GROUP ESP tester77nq C wisor CLEC USER GROUP ESP wisor Displaying results 41 42 of 42 results Result Pages 12345 Figure 18 User Profile Search List FairPoint WISOR VFO System Administration User Guide V 3 0 12 11 2008 ocroll through Displaying results pages to find the User you wish to delete or enter their name in the blank User Name Field Page 26 FairPoint WISOR VFO System Administration User Guide Delete User 5 You will be asked
9. een This opens the User Profile Details page NOTE Click a link in the User Name column to view the details of that selection User Profile Search List fat Back to Home Select User Name Group Name User Type Full Name Go 001 VFO END USER ESP Customer 1 002 VFO END USER ESP Customer 2 003 VFO END USER ESP Customer 3 Figure 7 User Profile Search List FairPoint WISOR VFO System Administration User Guide V 3 0 Page 9 12 11 2008 FairPoint WISOR VFO System Administration User Guide Creating Users Admin Managers 2 Enter a unique User Name 30 character maximum alpha numeric and Password 16 character maximum alpha numeric case sensitive 4 Reenter the password into the Confirm Password field 5 Optionally enter a Full Name and Designation for the user https vfotest fairpoint wisor com Wisor Security Microsoft Internet Explorer provided by FairPoint Communications User Profile Details Us Back to List fa Back to Home Note Fields marked wath are mandatory Confirm Password OoOo User Type CLEC Phone Select Group Available Selected CLEC ADMIN GROUP Primary Group CLEC MGR GROLIP CLEC USER_GROUP Secondary Group Figure 8a User Profile Details FairPoint WISOR VFO System Administration User Guide V 3 0 Page 10 12 11 2008 FairPoint WISOR VFO System Administration User Guide Creating Users Admin Manag
10. em Administration User Guide Creating Users Admin Managers 11 Click Save The response appears on the User Profile Search List Window that your record has been successfully created User Profile Search List A back to Hoe Status Successfully created the record SelectUser Name Group Name User Full Name ae TIMER Type ee clec admin CLEC ADMIN GROUPESP clec userl CLEC USER GROUP ESP clec_userlO CLEC_USER GROUP ESP clec_userl 1 CLEC USER GROUP ESP clec user12 CLEC USER GROUP ESP clec user13 CLEC USER GROUP ESP Figure 9 User Profile Search List FairPoint WISOR VFO System Administration User Guide V 3 0 Page 13 12 11 2008 FairPoint WISOR VFO System Administration User Guide Modifying Users Reset Passwords Next System Administrators can modify existing user information The following procedure explains how to modify and make changes to a user s attributes including giving them a new password if they have a problem with their existing password There is no reset functionality for a password Instead a user with Administrator authority will need to enter a new password and save There is no limit on how many times a user can attempt to log in therefore a password should not get locked up 1 User Profile Search List window select the name of the user you want to modify or type name in the User Name field https vfotest fairpoint wisor com Wisor Security Microsof
11. ers 6 Select a User Type from the dropdown menu The Esp Name is prepopulated based on your own user profile NOTE The value s available in the User Type dropdown menu is determined by your own User Profile configuration You cannot assign a User Type other than the one you have been assigned 7 Optionally enter a Phone number numbers set tight i e 2076481111 and Email ID https vfotest fairpoint wisor com Wisor Security Microsoft Internet Explorer provided by FairPoint Communications 5 User Profile Details Note Fields marked with are mandatory User Name clec_user1 3 Password Confirm Password Designation User ESP Ml Esp Name Phone Email Id Select Group Available Selected CLEC ADMIN GROUP CLEC MGR GROUP CLEC USER GROUP 4 Secondary Group Primary Group A Y Figure 8b User Profile Details FairPoint WISOR VFO System Administration User Guide V 3 0 Page 11 12 11 2008 FairPoint WISOR VFO System Administration User Guide Creating Users Admin Managers 8 Select the Group to which the new user will belong from the Available list Fairpoint will have the following groups created for you to select from e Administration Admin User has access to the Administration tab and can create modify or delete users admin and manager
12. fa Back to Home Status Successfully updated the record Note Fields marked with are mandatory User Name clec user12 Password Confirm Password Figure 106 User Profile Details completed FairPoint WISOR VFO System Administration User Guide V 3 0 Page 16 12 11 2008 FairPoint WISOR VFO System Administration User Guide Search for Users Another function available to Administrators is to be able to search for users Following is the procedure to search for users 1 Select the Back to Home button User Profile Details Note Fields marked with are mandatory User Name 001 Password Confirm Password Full Name Customer 1 Designation User Type ESP ws Esp Name CLEC Phone Email Id Select Group Available Selected LSR Manager Primary Group LSRONLY VFO END USER a econdary Group S Figure 11 User Profile Details Back to Home FairPoint WISOR VFO System Administration User Guide V 3 0 Page 17 12 11 2008 FairPoint WISOR VFO System Administration User Guide Search for Users 2 Select the User Profile link Security Home gt gt User Profile Figure 12 Security home page FairPoint WISOR VFO System Administration User Guide V 3 0 Page 18 12 11 2008 FairPoint WISOR VFO System Administration User Guide Search for Users 3 Input the User Name in th
13. ionality select the Administration Tab scroll down and select Security This opens the Security Home window VFO Order List Microsoft Internet Explorer provided by Verizon File Edit View Favorites Tools Help m gt x 2 pe Search SJ Favorites 64 ed rel 2 Fair Local LAUNCH HOME ABOUT HELP LOGOUT Pomt Virtual Front Office communications Powered by W SOr ORDER PREORDER TEMPLATE ADMINISTRATION b B vr 2 Order List PH Warctan Tracdina Partnar Cuctamar Onda l iaciras Pins Mata harn ar fant Paranal innn ca Tuna Ctatuc Figure 5 WISOR VFO Administration Tab Security selection FairPoint WISOR VFO System Administration User Guide V 3 0 Page 7 12 11 2008 FairPoint WISOR VFO System Administration User Guide System Administration Access At the Security Home window click the User Profile link This opens the User Profile Search List window Security Home gt gt User Profile Figure 6 Security home page FairPoint WISOR VFO System Administration User Guide V 3 0 Page 8 12 11 2008 FairPoint WISOR VFO System Administration User Guide Creating Users Admin Managers system Administrators can create new users administrators and managers The required fields for creating a new user are e User Name Password User Type User Group Following is the procedure to create a user 1 Click New on the User Profile Search List Scr
14. n the PON Assign Initiator Figure 24 Assign Initiator Note Reassigned orders will appear on the Order list shaded gray FairPoint WISOR VFO System Administration User Guide V 3 0 Page 31 12 11 2008 FairPoint WISOR VFO System Administration User Guide Contact Information This concludes instructions on using the WISOR VFO System Administration functionality If you have questions related to System Administration please send an email to FairpointVFOadmin fairpoint com FairPoint WISOR VFO System Administration User Guide V 3 0 Page 32 12 11 2008
15. nt WISOR VFO System Administration User Guide V 3 0 Page 28 12 11 2008 FairPoint WISOR VFO System Administration User Guide Reassign Orders PONs You may want to reassign orders that where previously managed by another user To do this you will use the Reassign Order function The first step is to find the orders you want to Reassign 1 Click the funnel icon to open the filter screen Ww 2 Select the user s name from the Owner drop down box 3 If you want to find only open active orders use the status check boxes to narrow the list 4 Click the OK button at the bottom of the screen to return to the order list and see the PONS matching your criteria Order List Filter Receiver Code All v Customer Code A Public Search Owner Service All Activity All Exclude selecte VFO Status Errored System Errored Access Status Accepted Cancel Submitted Confirmed Pending Completion TP Cancelled Due Date From To bd PendingValidation Submitted Cancel Accepted 7 Cancel Tracked Design Pending Design TP Errored Date Sent Received From To Type of Request Guideline Version All Direction All Pending Submission Resent Tracked Validated M Cancel Rejected Clarification Design Order Confirmed Pending Confirm
16. o the WISOR VFO Home Page But before you begin you will need to turn off your Pop Up Blocker To do this click on internet menu Tools then select Internet Options AO T ES j htp 2 168 25 wisor Order List PON 8 aly Bai Aa Figure 2 Browser Mai and News Sun Jeva Console ME ntemet pions Version Trading Partner Desired Que Date initiator DateTime Sent 02 Verizon West 08 31 2007 dec 12 Werin West mhomtal FairPoint WISOR VFO System Administration User Guide V 3 0 Page 4 12 11 2008 FairPoint WISOR VFO System Administration User Guide Login Procedure Click Privacy tab Click Settings under the Pop up Blocker section Internet Options General Secunty Content Connections Programs Advanced TT Settings Move the sliderto select a privacy setting for the Internet ES zone Blocks third party cookies that do not have a compact privacy policy Blocks third party cookies that usc personally identifiable information without your implicit consent Restricts first party cookies that use personally identifiable inrormation without implicit consent Pop up Blocker Prevent most pop up windows from appeanng lt Block pop ups Figure 3 Internet Options FairPoint WISOR VFO System Administration User Guide V 3 0 12 11 2008 Page 5 Pop Enter the URL for VFO Click Add Click Close
17. s Admin User can also select multiple Purchase Orders PONS and reassign them to a different user e Manager User has the ability to submit Access and Local orders without validating the data against business rules This is used to override business rules that are stopping an order from being submitted e End User User has ability to create validate and submit new orders and preorders supplement orders view the history of orders and other end user functions User can create Trouble Tickets 9 Click the right pointing arrow that corresponds to the Primary Group field Only one group can be assigned to the Primary Group 10 Optionally select another Group and then click the right pointing arrow that corresponds to the Secondary Group field to add the privileges associated with that group This gives the user the privileges of both groups Multiple groups can be assigned to the Secondary Group Note Selecting all of these groups gives the user all the privileges of the combined groups To provide a user with all the above functions you would need to associate all three groups to the user profile Email Id CLECI CLEC com i Select Group Available Selected CLEC ADMIN GROUP Primary Group CLEC MGR GROUP CLEC USER GROUP gt 4 Secondary Group E Figure 8c User Profile Details FairPoint WISOR VFO System Administration User Guide V 3 0 Page 12 12 11 2008 FairPoint WISOR VFO Syst
18. stration Function provides a Wholesale Customer with the ability to better manage its company and user account information To use FairPoint WISOR VFO System Administration you must be an authorized Wholesale Customer Administrator Administrators can create view modify and delete WISOR VFO user accounts associated with the Administrator s Wholesale Company Wholesale Customers will be set up for one or more users with administrative authority to manage user profiles In order to become an authorized Wholesale Customer Administrator the prerequisites are FairPoint WISOR VFO Connectivity Form completed FairPoint User Profile completed e Access to Internet Explorer version 6 0 or above e WISOR VFO ID and Password assigned to you by FairPoint After the prerequisites are completed then you will need to log into WISOR VFO in order to select the System Administrator module WISOR VFO is web based application that runs on Internet Explorer version 6 0 or above therefore the user must open a Web browser to access the application If necessary consult the browser s User s Manual for the browser s setup and operating procedures When the browser opens you will enter the production URL for WISOR VFO which will be given to you when FairPoint is ready for production FairPoint WISOR VFO System Administration User Guide V 3 0 Page 1 12 11 2008 FairPoint WISOR VFO System Administration User Guide Login Procedure Following is
19. t Internet Explorer provided by Verizon ME User Profile Search List Select User Name Group Name User Type Full Name o JE LLL Go Q clec admin CLEC ADMIN GROUP ESP clec userl CLEC USER GROUP ESF Q clec userl CLEC USER GROUP ESP Q clec userll CLEC USER GROUP ESP clec 12 CLEC USER GROUP ESF Q clec user13 CLEC USER GROUP ESP Q clec userl4 CLEC USER GROUP ESP C rlen useri CLEC GROITPE ESP Figure 10 User Profile Search List FairPoint WISOR VFO System Administration User Guide V 3 0 Page 14 12 11 2008 FairPoint WISOR VFO System Administration User Guide Modifying Users Reset Passwords This opens the User Profile Details window for the selected user 2 Make the desired changes 3 Click Save User Profile Details Note Fields marked with are mandatory User Name 001 Password ly Confirm Password Full Name Customer 1 Designation User Type ESP ri Esp Name CLEC Phone Email Id Select Group Available Selected LSR Manager Primary Group LSRONLY p VFO END USER Secondary Group 4 Figure 10a User Profile Details FairPoint WISOR VFO System Administration User Guide V 3 0 Page 15 12 11 2008 FairPoint WISOR VFO System Administration User Guide Modifying Users Reset Passwords A Status message appears stating that the profile was successfully updated User Profile Details Fl Back to List
20. the procedure to log into WISOR VFO 1 Browse to the WISOR VFO location by entering the production URL in the browser address field The production URL will be given to you when FairPoint is ready for production 2 Enter a valid name in the User Name field received from FairPoint 30 character maximum alpha numeric 3 Enter a valid password in the Password field received from FairPoint 16 character maximum alpha numeric password is case sensitive Login Please Login User Name fo Password Module Access Change Password P Virtual Front Office Powered by W SOF Figure 1a Login Page FairPoint WISOR VFO System Administration User Guide V 3 0 Page 2 12 11 2008 FairPoint WISOR VFO System Administration User Guide Login Procedure 4 Click the dropdown arrow in the Module field 5 Select the desired Module 6 Click the Login button NOTE Use the User Name and Password provided by the company s System Administrator There is no limit on how many times a user can attempt to log in therefore a password should not get locked up fa Login Please Login User Name Password D Module Access 3 Change Password E Virtual Front Office Powered by W SOF Figure 1b Login Page FairPoint WISOR VFO System Administration User Guide V 3 0 Page 3 12 11 2008 FairPoint WISOR VFO System Administration User Guide Login Procedure You will be directed t
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