iVMS-5200Professional_3.2 FAQ
Contents
1. g Motion es Wideo Tampering Pt eT TO eT a ICT 7a een fa i Saat 3 Alarm ied _ Enable Motion Dynamic Analysis Email BHn A Sensitivity 623 Exception Tre Te aie amp Schedule i a g Other Alarm 6o Line Crossing TT ue zi ma Raa I 23 Intrusion Dete deta i gt B cco gt Picture p i ai l e gt A Pe A Jd Mri Vi rA jd Arming Schedule Al day Template E Linkage Action Triggered Camera 7 Upload to Center C Audio Warning A M A C Email Linkage C Upload Picture to FTP A gt E Camera0t Apply Open Alarm Center File System View Tool Help c iVMS 5200 Professional admin QJ 11 16 51 UTC 08 00 a x EE Control Panel MI Main View Alarm Center Operation and Control Main View Remote Playback E map a Viewing live video controlling PTZ functionality S Searching the record files and playback Adding modifying deleting and basic and setting image parameters operations of E map Download Center Alarm Center Searching and downloading the remote record Receiving and managing the alarm and files triggering the linkage actions Maintenance and Management Log Search Local Configuration Status Detection Searching viewing and backup of CMS and Configure general parameters Monitoring the status of physical resources device logs and logical resources Open arming2. a iVMS Storage Server Name Description Z Interactive Services Detection Enables user notifica Stop the service Z Internet Connection Sharing ICS Provides network ad Restart the service CRIP Helper Provides tunnel conr S IPsec Policy Agent Internet Protocol sec FON Z VMS Central Management Server Core module for ceni sian paon OR VMS Device Access Gateway Device Access Gatew Provide storage service for video and a Sh VMS Event Server Event linkage distrib GA VMS NVRVOD Service Tain aast Dotociion Provide the function Start i ed nd distribu pe Stop ISA VMS Video Access Gatew lo Access G VMS Video Record Manaj PAUSE eo i iVMS6200SMD_Dog Resume Zei KtmRm for Distributed Tra Restart s transact amp Lenovo PM Service All Tasks gt a dialog box for the current selection Help Check the path of the service to see if it is the same path that you have installed the server iVMS Storage Server Properties Local Computer sz Service name iVMS PCNVR Display name iVMS Storage Server Description Aa Help me configure service startup options Service status Started Start Pause Resume You can specify the start parameters that apply when you start the service from here E Start parameters If the path is different first stop all the running services of the software exit the Service Manager of iVMS 5200professi
3. Camera1_steve_Motion Detection Encoding Device steve Camera Ca Start Unacknowledged High If the information of the motion alarm can be obtained properly by the client check on the Webmanager see if you have added a recording linkage and the recording linkage should be selected 16 Logical View Record schedule Event User Management system Configuration a Cameratl_steve_Motion Detection Copy to aE 7 Email Template lt pJqpne gt Alarm Information Schedule Template All day Template Configuration Level i High E Medium amp Lowy Alarm Linkage ee Add Linkage Action Link ta Recording Linkage Cameral steve Storage Server Back If the device has configured the SMS please check the status of the SMS please refer to Stream Media Server Logical lew Record Schedule Event User Management system Configuration T Camerai_ steve Sores Storage 1 Stream Type Main Stream Storage Location Storage Server Server Mame Storage Server_127 0 0 1 Stream Media Server lt Mone gt Storage 2 Enable Back 17 5 3 Email linkage failed I First make sure you get the alarm information properly if you can t get the alarm information please refer to Getting alarm information failed ii Check the email setting below make sure the Email test is fine if your email server needs SSL please check the SSL and the SMTP server should be available Email Se
4. Find the PID of the process which is occupying the 5432 port li Open the Windows Task Manager according to the PID follow the step shows below locate the process in Windows Task Manager and end the process 1E Windows Task Manager Lo S Ea File Options View Help Sarvices Performance Networking Users Image Name User Name CPU Memory Private Description iexplore exe 32 sicaifu 00 34 784K Internet Explorer tvnserver exe 32 SYSTEM 00 1 272K TightVNC Server svchost exe LOCAL 00 504K Host Process for Windows Services sglwriter exe SYSTEM 00 396K SOL Server VSS Writer 64 Bit sgibrowser exe 32 LOCAL gg 428K SOL Browser Service EXE postgres exe 32 SYSTEM gg 964K PostgreSQL Server postgres exe 32 SYSTEM g0 L388 K PostgreSQL Server postgres ewe 32 SYSTEM 00 552K PostgreSQL Server a 7 Windows Task Manager i l A File Options Help Applications P O a tw Select Process Page Columns Pem Update Speed Ld Image Name Select the columns that will appear on the Process page of Task Manager postgres e r PEE SSP a postgres exe 32 7420 SYSTEM PID Process Identifier postgres exe 32 F412 SYSTEM User Name postores ene 32 7324 SYSTEM Session ID conhost exe F228 SYSTEM CPU Usage E postgres exe 3200 7220 SYSTEM E CPU Time 3 ocSycHst exe 32 7196 SYSTEM Memor
5. If there is any activation issue please send the following information to our technical engineer The error information that has popped up when you were activating for example Fnood error 14 The license number that you have purchased from your vendor The network card information including a how many network cards you have on the server s PC b the MAC physical address of each network card 20 EA Administrator CAMVindows system32 cmd exe lol a mE Microsoft Windows Version 6 1 7661 Copyright tc 2009 Microsoft Corporation All rights reserved G MUsersM dministrator gt ipconf ig all Windows IP Configuration IUAYMNZzDZ79CRRBD Hybrid No No Host Mame a a a Primary Dns Suffix Mode Type IF Routing Enabled WINS Proxy Enabled Ethernet adapter Local Area Connection 2 Media State 4 i Media disconnected DMS Suff Pere SS R E A A A E wel y Gantroller Physical Address n Mr CHAN LEU m mu Autoconfiguration Enabled Yes 1x Ethernet adapter Local Area Connection Connection specific DHS Suffix p a Tim m m aa m ind a m Physical Address Die on e e Autoconfiguration Enabled Da Tenir DMT ODOL Dama es wentroller 78 24 AF 43 A9 6E Tes 9 Others 9 1 WAN Access Issues If you need to access the software through the public network or you want to login at another different local network the WAN Access configura
6. If the 80 port is occupied you can a kill the process which is occupying the port for detail you can refer to database port is occupied b You can also modify the CMS port on Service Manager Status Servers service Manager tra IVMS 5200 Pro Normal WMS Event Server E5 15300 15200 Normal WMS Video Record Management Server YRM 6300 Normal WMS Video Access Gateway VAG F660 7302 Normal WMS Device Access Gateway DAG 7600 Mormal mg mq Stop All Normal MS Stream Media Server SMS Name WMS Central Management The port For Web Service OK Cancel Video Management System Windows Internet Explorer 0O diy Favorites 54 E eLA E ATHARE ESTNE Video Management System Normal Login Domain Login A admin v E Ea Password Remember Password Enable Auto login Hide Server Address 127 0 0 1 T Login Cancel 2 The other module s exception will cause the exception of CMS So if the ES VRM VAG DAG or mq is running abnormally please first make sure the ports they are using are not being occupied by other programs WMS Central Management Server CMS 31 VMS Event Server ES 15300 15200 VMS Video Record Management Server VRM 6300 VMS Video Access Gateway VAG 7660 7302 WMS Device Access Gateway DAG 7600 mq mq 3 Live View Issues 3 1 Unable to open live view or live view failed Check the network connection of the Client and device
7. control 15 Alarm Time vy Alarm Name Alarm Content Alarm Status Alarm Level Handle Alarm Acknowledgement Information 2015 03 02 11 16 43 Camera1_steve_Line C Encoding Device steve Camera Ca Stop Unacknowledged Oo Hh 2015 03 02 11 16 28 Camera1_steve_Line C Encoding Device steve Camera Ca Stop Unacknowledged High Alarm Information Acknowledge Describe and Acknowledge Remove Arming Control filter v Check the arming status if the status is shown as disarmed click Arm All or select a specific channel and click Arm Arming Control Area Resource Camera Alarm Alarm Input Alarm Exception Alarm Access Control Alarm Search Arm Disarm Arm AIl Disarm All Filter Arming Status Alarm Name Alarm Type Alarm Level Disarming Start Time Camera1_steve_Line C Line Crossing Detection High Camera1_steve_Motion Motion Detection Alarm 1 E ee eee ee ControiCenter inc Ec rf FA 10 7 38 115 4 5 2 Motion detection record issues Check the basic configuration of motion detection First please make sure the client can get the motion alarm information if not please refer to Geting alarm information failed mE Control Panel PH Main View a Alarm Center M M ua Encoding Device steve Camera Camera1_steve Motion Detection Alarm Alarm Time Alarm Name Alarm Content Alarm Status Alarm Level Handle Alarm Acknowledgement Information 2015 03 02 11 29 23
8. 015 4 01 PM File folder ii The configuration file nvr xml in the Storage Server installation directory nvr bark srl 34 2015 5 03 Ph ML Document EB a 12 iii The database file nvr db in the Storage Server installation directory J Al obo fi T 1 Y Re W l L nvexml Seas E AML Document S rvrbackup dll Lf2af2015 3 43 PM Application eterns 1 166 KE IV The dmp file with dmp as the suffix of the file Notice the dmp files may not exist but if it exists you must provide these files V System Operation logs please refer to How to export the system operation files 5 Alarm and alarm linkage issues 5 1 Getting alarm information failed Check the alarm configuration Make sure you have added the event of channels on webmanager th gt D E amp E deh Pager Safety Too Gr B Video Management System VVeb Manager w iVMS 5200 Professional Home Physical View Logical View Record Schedule User Management System Configuration Event Add 3 Delete E Event Name Event Type Area Camera Device E Cameral_steve_Motion Detection Motion Detection 107 38115 Cameral_steve 10 7 38 249 m Cameral steve Line Crossing Detection Line Crossing Detection 10 7 98 1168 Camerat steve 10 7 38 249 Notification Alarm schedule is configured properly Logical Wiew Record Schedule Event User Management System Configuration a Cameral_ steve_Motion Detection Copy to Event Informati
9. E 18 Login Connection ISSUES ccccccccccccccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeess 18 6 1 The connection between Client and CMS failed cccccccsssssccccceeeecceeceeeeeeeesseaneees 18 6 2 Login Webmanager TANGO ics csnnvaescrvadoandieneacenvontsnndiinsvacnesuatoaedamennencsnednsedanenbeacventanedsieset 19 Mobile CINE NS Se errre E E A AEEA 20 7 1 aE T A O E E A 20 AUV TON E S ao AO E E E 20 TIONS N E E N EE E E NE E E AE E E E E E A A E E N EE 21 9 1 WAN Access ISSUES n snesseseosensesssssessessessessessessosessessesseescoscssessessessoseeseessesseecesessessess 21 9 2 Stream Media Servet ecenin a AEA i a a 21 1 Installation Issues 1 1 Database port is occupied The 5432 port is used for the database of the software if it is occupied the installation will fail Find the process which is occupying the 5432 port and end the process i Open command line window input netstat ano findstr 5432 to search the PID of the process which is occupying the 5432 port E Administrator Command Prompt olal Microsoft Windows Version 6 1 7681 Copyright lt c 2009F Microsoft Corporation All rights reserved CoUsers sicaifulnetstat anoifindstr 5432 TOP 48 8 8 6 5432 H H H LISTENING TCP 127 8 8 1 5432 127 6 8 1 61944 ESTABLISHED 127 8 8 1 547 127 6 6 1 61945 ESTABLISHED 127 8 0 1 6194 Input this command 1 7 8 8 1 l 129 0 0 1
10. IVMS 5200Professional_ 3 2 FAQ HIKVISION Table of Contents Installation SUNOS ineine iA AEN OEE EO 3 1 1 Database port is occupied esssseesessseerssssseresssrrrrssssrrrosssrerssssreressserresssreresssereeesseeee 3 1 2 Installation failed because of the improper uninstallation ccccccccsssseeceeeeeeeeeeeees 4 1 3 Modi the SOC lle E sneen a A E E 7 1 4 NPF service installation failed weautesanciassrqsavarutanadaramusahaitoaceahiameanadetesovaticansqiatetaimentancneianeian 8 DEI VON OX CeO UO enori ranae er EROE EEAO 8 Live View ISSU6eS esnssenssessessresresssesresseesresreossesreeseesressressesreeseosreereesresreeseesseeseesresreeseesreeseesse 9 3 1 Unable to open live view or live view failed neosssennsssseensssseerssssrerssssreressserrrssseeee 9 3 2 Liveview leap 5 5G enseninianeann nni E A A AA 10 Paypa k IS SU CS n E E E E E TE ER 11 4 1 Local SOAS 15S CS une Na a E 11 4 2 Storage Server i SSuUesS ss ssssssessessressessesreesresresseesresseosressresresreoseesreeseesresseeseesreeseest 12 Alarm and alarm linkage ISSUCS sainraccsecarcuseovaranunansanrasouserataacdareadeaienssantiaaueteateiatantiaiancanseriiennsene 13 5 1 Getting alarm information failed ccccccccssssccccceessecceceeeseccceseeeeeeessueaeceesseuaeeeeeeas 13 5 2 Motion detection record ISSUES ccccccccssssccccceesseccceceeeecceseuaseceeseuaseceessauaseceessuaasees 16 5 3 SaR SS Tl Cl E S E O E A S E E
11. Type Video amp Audio x Bitrate 8192 Kbps b A Resouton Frame Rate Image Settings Image Display Audio Veo Encoding We Veo Encoding Comply File Size Per Day 84 4G Audio Encoding Type G711_U A Frame interval 50 H svc T Enable Smoothing Clear Smooth sudo nou ype men 7 Eovronment Nase Fer Display Info on Stream Volume in Dual VCA 7 Enable is working fine If the device has been added to a SMS Stream Media Server check the SMS status see Stream Media Server 4 Playback Issues 4 1 Local storage issues Check the network connection between the Client and the devices make sure the network il Check the time zone and time of the device the CMS s PC and the client PC Make sure they are correct iii Check if the device goes through the SMS Stream Media Server Stream Media Server 4 2 Storage Server issues SS Storage Server pre allocation failed Storage server running well but can t be configured i Check your PC s HDD if your HDD only have one disk partition C the software will not pre allocate the C disk you need to partition the HDD into at least two different disks ii The software also can t pre allocate the disk which is installed the server we suggest to install the server on disk C iii The Storage Server doesn t support the file system exFAT if your file system is exFAT you need to format the disk into NTFS file
12. e service You will find the install file in the server s installation directory double click it and reinstall the service Sl restart 2115 2015 7 13 PM windows Batch File 1 KE E install 2115 2015 7 14 PM Windows Batch File Notice The improper uninstallation will cause some unknown problem of the software we strongly recommend you to follow the correct instruction of the uninstallation Here are two ways to uninstall the software before you start uninstall make sure you have stopped all the services and exited the Service Manager of the iVMS 5200professional I Use the software installation package ivms 5200_P_v3 2 0_20150122 IVM5 5200 Professional InstallShield Wizard aA Welcome Modify repair or remove the programm Welcome to the WMS 5200 Professional Setup Maintenance program This program lets you modify the current installation Click one of the options below Select new program features to add or select currently installed features to remove Reinstall all program features installed by the previous setup Remove all installed features ii Use the Windows Start Menus Start gt all programs gt ivms 5200professinal gt uninstall 1 3 Modify the software iVMS 5200 Professional InstallShield Wizard Welcome Modify repair or remove the program xy Welcome to the MS 5200 Professional Setup Maintenance program This program lets you poo b t instal
13. es To use the recommended settings dick Default level http hikvision com Teee http hikvision com cn F Enable Protected Mode requires restarting Internet Explorer http 10 1 9 112 ee Lae FPA Am mi __ Reset all zones to default level 5 C Require server verification https for all sites in this zone OK Cancel Apply 19 7 Mobile Client Issues 7 1 Live view failed The mobile live view of iVMS 5260 requires SMS make sure you have configured the SMS and the status of SMS is normal You can refer to Stream Media Server The Server address you have input on your mobile client is correct if the CMS port is not 80 you should add the port number after the IP address If you use another network or internet to access the software check your WAN configuration please refer to WAN Access Issues 8 Activation Issues 1 Before you start to activate your iVMS software please make sure your PC s time is the correct time otherwise it might fail to activate the iVMS software 2 The license can only activate one CMS before you use the same license to activate another CMS or use a new license to activate the activated CMS you should deactivate the license first or it will fail Also the new license can t be used to activate the old version software 3 if your CMS is installed on the virtual machine you can t use the active code to active the CMS you will need a dongle
14. lation Click one of the options below Modify Ss rg C Repair ied Reinstall all program features installed by the previous setup lect new program features to add or select currently installed features to ove O Remove Remove all installed features When you use the modify function of the software you should read the introduction carefully IVMS 5200 Professional InstallShield Wizard Select Features Select the features setup will install Description i MS 5200 Central Management Server select feature i MS 5200 Storage Server 64 bit V MS 5200 Stream Media Server i MS 5200 Control Client iV MS 5200 Smart Detection Server 0 00 MB of space required on the C drive 30824 94 MB of space available on the C drive 1 4 NPF service installation failed When installing the software it pops up the error information says NPF service install failed This problem will cause the auto searching of online device fail Usually it is because of your PC s memory is insufficient You need to just reinstall the software 2 Server exception 1 Check the status of 80 port The CMS will use the 80 port by default if this port is occupied it will result to the exception of CMS E Administrator Command Prompt oS es Microsoft Windows Wersion 6 1 76811 Copyright tc 2609 Microsoft Corporation All rights reserved Co Userssicaifusnetstat anotfindstr 8H
15. on Event Name iCameral _steve_Motion Detection Camera lameral steve Event Type BdAotion Detection Configuration Send Email Z Email Template qqe gt Alarm Information Schedule Template Al day Template Configuration Level High Medium Alarm Linkage l inkade octinn ink ta Back 13 Schedule Template All day Template Mame All day Template Delete DD Delete Al Copy to Weekday Template Weekend Template Templaten Templated2 Template0s Template04 Templates Template Template Templates Login the device by remote configuration Logical View Record Schedule Event User Management System Configuration A Cameratl_steve_Motion Detection Copy to l Event Information Event Mame Cameral_stewe_Motion Detection Camera Cameral_steve Event TYPE Wlotion Detection kai Configuration Send Email Z Email Template jone Alarm Information Schedule Template All da y Tem p late Configuration Level High Medium Low Alarm Linkage l inkane actinn l ink tr Back Make sure you have enabled the event here we take motion detection as an example Arming schedule is all day template Upload to center is selected Check the other related configuration like the arming area the sensitivity of the detection etc 14 Remote Configuration gt System gt Network gt B Storage Configure motion detection parameters
16. onal Status Servers Port Operator Service Manager gt Normal Center Manager Server CMS 80 E iVMS 5200 Pro Normal Event Server ES 15300 15200 Normal Video Recording Manager VRM 6300 gt Normal Video Access Gateway VAG 7660 7302 Normal Device Access Gateway DAG 7600 S gt Normal mq mq gt Normal Stream Media Server SMS 554 S E gt Normal Storage Server PCN R 6404 8088 E Restart 4ll Second stop the service still running on the windows _ Services ee faa File Action View Help e9 MEB Hml aun Services Local lt i Services Local A i VMS Storage Server Name Description Status sivms pss service Stop the service IVMS Smart Detection Server Provide the Starte Restart the service AivMS Storage Serve IVMIS Stream Media Sali n Starte Description A iVMS Video Access o Starte oo storage service for video and VMS Video Record Sate lo Starte iVMS6200SMD_Dog Resume Starte KtmRm for Distribu Becca BS Link Layer Topolog T Media Center Exten All Tasks P id Microsoft NET Frar Microsoft NET Frar Microsoft NET Frar Properties sneer 4 w Refresh Help i Extended A Standard Fi Refreshes the current selection Third delete the service CoxUsers Administrator PC1 ZHANGSHUGO sc delete iums penur CSC DeleteService SUCCESS Co xUsers Administrator PC1 ZHANGSHUO _ Forth Reinstall th
17. otify me when Windows Firewall blocks a new program x Turn off Windows Firewall not recommended Home or work private network location settings V Turn on Windows Firewall g Block all incoming connections including those in the list of allowed programs a x Turn off Windows Firewall not recommended Public network location settings i Turn on Windows Firewall 7 Block all incoming connections including those in the list of allowed programs 6 2 Login Webmanager failed 1 First check the CMS status and make sure you have input the correct IP address and port number of the CMS 2 Install the web plug in 3 If the IP address and the port number is right and the web plug in is installed properly but when login the webmanager it shows a blank webpage please follow the following steps add the IP address as a trusted site Open the IE gt Tools gt internet option Internet Option FEM zah ee a Select a zone to view or change security settings Trusted sites a8 You can add and remove websites from this zone All websites in this zone will use the zone s security settings Trusted sites This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Add this website to the zone httpy 10 16 0236 Custom To change the settings dick Custom level Websit
18. rea Connection Pa Adapter Mame Metwork Utilization Link Speed State Local 4rea Connection O Sio 1Sbps Connected Local 4rea Connection 2 O Ho Disconnected 10 iV s Pa System Device Inform General Time 4 Log amp User amp Service amp Security gt Network gt amp Storage gt Pa Event gt cco 4 Picture Image Settings Image Display amp ROI ideo amp System Mainte Stream Type Main Stream v Video Type ge RS232 Configure image quality resolution and other parameters for the video Camera Camera1 k Vi Video amp Audio h aurae yoe const Video Quality Better Resolution HD720P 1280 720 Frame Type Frame Rate IFrame Interval 50 m Audio Encoding Type Viteo Encoding Toe Video Encoding Coley ve Sm File Size Per Day 84 4G Audio Audio Input Type Environmental Noise Filter Open Display Info on Stream Dua VCA Enable If the network bandwidth is enough then check the frame rate see if the frame rate is very low adjust the frame rate to full frame Configure image quality resolution and other parameters for the video Device Inform General System Mainte RS232 Log Securty Camera Video Video Quality Better rane pe Camera1 Srem yee an Steam seat Tve d aE Video
19. s and if the devices goes through the SMS check the connection of the SMS also make sure the SMS is running well Please refer to Stream Media Server Notice If the device is not a Hikvision device it must go through Login the device directly through the web make sure the live view is fine Make sure your user account has the proper right to see the live view If the user doesn t have the live view right please contact your system administrator IV Make sure you already added the device into logical view on Webmanager For detail please refer to the User Manual File System View Tool Help Q iVMS 5200 Professional admin 22 23 01 UTC 08 00 8 x EE Control Panel HB Main View View of search OB HB Public View Private View Only if you added the device into logical view on Webmanager the device Camera a list will show here 3 2 Live view leap issue I Login the device through the Web directly see if the device has the leap issue ii Check the PC s network utilization shown as below Make sure it does not reach a very high level If the network utilization is at a very high level please adjust the bitrate of the cameras and use sub stream instead of main stream Windows Task Manager ee File Options Wiewer Help Applications Processes Services Performance Networking Lisers Local Area Connection 2 Local A
20. s Search Filter Hos postores exe 32 4928 SYST PostgreSQL Server nvrvod exe 32 4628 SYST Set Priority i VOD Application for store subsystem _ 7 Set Affinity 1 2 Installation failed because of the improper uninstallation Installation failed and the error message shows IVMIS 5200 Professional InstallShield Wizard Eg x The database has been installed on your computer Please manually uninstall it and then install the WMS 5200 Pro If you didn t uninstall the iVMS 5200professional software by a proper way but just delete the file of the software in the installation directory you should delete the database service manually and then reinstall the iVMS 5200professional Use command sc delete service name to delete the service E Administrator C Windows system32 cmd_exe E Microsoft Windows Version 6 1 7681 1 Copyright tc 2009 Microsoft Corporation All rights reserved CowUsers sicaifu se delete postgresql SC DeleteServic SoLCESS GC Users sicaifu gt The SMSS or SS exception After installing the SMS or SS the service manager shows the status of the server is exception and reinstallation doesn t solve the problem If the server has been installed on this PC before but not being uninstalled normally then the problem will occur Solution Open Windows Service find the service right click check properties Help daslum an p
21. system SE P ANE ES Format Local Disk Fs Ss x 3 E Capaciky Previous Versions Customize f27cB General Tools Hardware sharing Sets a aael NTFS Default we Default ore sa Allocation unit size 4096 bytes x Type Local Disk SSS File system exFAT Restore device defaults w Used space 136 664 055 808 bytes 127 GB a Free space 489 654 992 bytes 467 ME Volume label Capacity 137 153 740 800 bytes 127 GB Fonmet piane E Quick Format Create an MS DOS startup disk Disk Cleanup E Drive F Bik leane chose Searching record file failed I Make sure the SS is running well and the network connection between SS and Client is fine ii Check the time zone and time of the storage server s PC CMS s PC and the client PC make sure they are correct Files needed to locate the problem In order to locate the problem of Storage Server we need you to provide our technical engineers with the following documents I The log files in the Storage Server installation directory iVMS 5200 professional gt iVMS 5200 servers gt SS gt log ti Computer Local Disk C Program Files x86 iVMS 5200 Professional iVMS 5200 Servers SS gt ta Open Include in library v Share with v New folder A Name Date modified Type Size d device_plugins 2 15 2015 3 58PM File folder di nvrvod 7 5 f2
22. tion is required 9 2 Stream Media Server Stream Media Server is related with Live view playback For mobile live view and the non hikvision devices live view the SMS is must You can check the status of Stream Media Server by follow the following steps Make sure you have installed the SMS on the PC and the SMS is running well Check the network connection of the SMS CMS and the devices Turn off the firewall and anti virus software of the SMS s PC Check the port 554 6678 6001 make sure they are not being occupied by other process Check the network utilization of the SMS s PC make sure it is not insufficient 1 Windows Task Manager oo jl File Options Wiew Help Applications Processes Services Performance Networking Users aE HES Act ehedss ets arlam Name EE Utili Link Sp State S024 s5 1 0 sb 9150 Mbps Connected A Hb Ze o 9100 Mbps Connected Processes 93 CPU Usage 1 Physical Memory 4235 21 22
23. ttings x Server Authentication W Enable SSL Sender Email Address test hikvision com Sender Name sender hikvision com surpseneripadsess je SMTP Server Pot 25 User Name Password Email Test 6 Login Connection Issues 6 1 The connection between Client and CMS failed i Check the status of CMS if the CMS is abnormal please refer to CMS server exception or unregister ii Use command ping to check the network between the control client and the CMS make sure the network is fine iii Check the server address and the port of the CMS on control client make sure you have input the right address Login Normal Login Domain Login A admin Mr Password Remember Password Enable Auto login 192 168 1 104 80 iV Turn off the windows firewall and the antivirus software on both control client s PC and 18 CMSs PC Control panel gt gt system and security gt gt windows firewall Lo JUS jes GO lt System and Security Windows Firewall Customize Settings v z Search Control Pane p2 Customize settings for each type of network You can modify the firewall settings for each type of network location that you use What are network locations For your security some settings are managed by your system administrator Domain network location settings iV Turn on Windows Firewall i Block all incoming connections including those in the list of allowed programs N
24. y Working Set QOUTLOOK EXE 32 7192 sicaifu Memory Peak Working Set SangforPromoteServi 6940 SYSTEM E Memory Working Set Delta SearchFilterHost exe 6780 SYSTEM F Memory Private Working Set postgres exe 32 6732 SYSTEM F Memory Commit Size sglservr exe 6440 NMETWO Memory Paged Pool SearchProtocolHost 6064 SYSTEM Memory Non paged Pool tomcat exe a 5776 SYSTEM Page Faults i 1 Page Fault Delta Show processes from all users Base Priority _ a OK Cancel Select which columns will be visible on the Process pag JE Windows Task Manager f Sa File Options View Help Applications Processes Services Performance Networking Users Image Name PID User Name CPU Memory Private Description 7 postgres exe 32 7412 SYSTEM g0 732K PostgreSQL Server postgres ewe 32 T324 SYSTEM oo 468K PostgreSQL Server ooo 368K Console Window Host aTa 1 756 if pein 7136 SYST Open File Location Symantec Service Framework OUTLOOK EXE 32 7192 sicaif Microsoft Outlook SongforPromoteserv 6949 syvsTL__EndProcess O enese postgres exe 32 6452 SYST End Process Tree PostgreSQL Server E sqiservr exe 6440 NETV Debug SQL Server Windows NT 64 Bit SearchProtocalHost 6064 SYST a N Microsoft Windows Search Protocol F tomcat exe 32 5776 SYST UAC Virtualization Service Runner SearchFilterHost exe 5360 SYST Create Dump File Microsoft Window
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