Internet User Guide - Midcontinent Communications
Contents
1. nal ili UI Pee every month It provides daily weekly and monthly EEE nn ner Ot Ss Oe oe 2 2 averages so you Can compare your usage over different If you have any questions feel free to call our periods of time Technical Support Team at 1 800 888 1300 g MONTHLY BANDWIDTH USAGE You can also visit midcocomm com support or IL oe og Software updating and maintenance may cause spikes contact us via email at midcocomm com email en De Fre os sat in usage Sudden changes in bandwidth usage that you We re always here for you 24 hours a day 7 ones NN am 2 FATT cannot explain might be an indication you have a virus days a week Sere TTT TTT or spyware on a computer or that someone near your M mar Ji fe Be e a we ae nm home is using your wireless connection without your Testing Download Speed ec knowledge Sudden spikes in usage might also be due to 0 a technical issue RE EHE MOR CHEMO 1 800 888 1300 midcocomm com 18 Setting Up Your Email on Your Computer 19 For Windows Live Mail 1 2 Pages mip ar em Br nen bep rt nr el ca 5 l Passa Baw mele YET gery mere er Hri oom ig acco Depis Marne The Serial Fir maa Jahn Gerth Dh tan ee Ds 2 ite Open Windows Live Mail From the Mail tab click on ADD EMAIL ACCOUNT In the Add an Email Account window enter the following information a Email address Your full email address b Password Password for your email addres2. require payment Also be aware that because each HTML editor works differently please refer to the software manufacturer for any questions about installing using and troubleshooting Two popular HTML editor manufacturers Links to popular FTP software manufacturers e microsoft com FrontPage Word etc e jpswitch com WS_FTP e adobe com Dreamweaver GoLive etc e globalscape com Cute FTP e fetchsoftworks com Fetch for Macintosh 34 Uploading the web page Once you ve created a page using your HTML editor you can then upload the page to your personal webspace by using your FTP software Most FTP software programs will display a login dialog box after the program is opened You then enter your login information as described below Host or Server Name Password Same as email password e Email is johndoe sio midco net Profile Name or Session ID Title of Host Server name is sio midco net your choice e Email is johndoe midco net Host Server name is myweb midco net Host or Server Type Set to Automatic e Each FTP software program may call this e Examples Midcontinent Site MySite something different Consult the program s help etc Once you ve successfully logged in documentation for more information you will see a listing of all the files currently User ID or Name Full Midcontinent email address ON your website if this is the first time you have logged in it will be blank To upl
3. subject to policies established for the protection of our users our Company and our communities Please refer to our website at midcocomm com support Select Policies under Internet for a complete description of the following policies e Acceptable Use e Copyright Infringement e Security 51 1 800 888 1300 midcocomm com Upgrade to MidcoNet Xstream Wideband 2 0 or Go Xstreamly Fast With Our 3 0 Want a faster connection You ve got it with MidcoNet Xstream Wideband 2 0 With download speeds up to 100 Mbps and uploads up to 10 Mbps you ll be surfing like a pro You say you want the absolute fastest We ve got you covered with MidcoNet Xstream Wideband 3 0 powered by DOCSIS 3 0 technology With download speeds up to 200 Mbps and uploads up to 20 Mbps MidcoNet Xstream Wideband 3 0 makes light speed seem slow So if you re serious about online gaming designing or simply need to send and receive large files upgrade to 2 0 or go to the MidcoNet XSTREAM with 3 0 Upgrade your connection today Go to midcocomm com myaccount and click on Upgrade amp Manage under the Internet section Actual Internet speeds may vary depending on your computer s capacity and web traffic Speeds may also be impacted by third party equipment such as your computer or router Customers may need a D3 modem to take full advantage of MidcoNet Xstream Wideband 1 0 and above speeds MidcoNet Xstream Wideband 1 0 and MidcoNet Limited are also avail
4. such as credit card and bank account numbers With your MidcoNet Xstream connection always on we recommend you purchase firewall software online or from a local retailer It s important for you to remember that a firewall program is different from a virus protection program which only screens for computer viruses What to Expect From Your MidcoNet Xstream Experience What do need to know about MidcoNet Xstream Wideband MidcoNet Xstream Wideband is an incredibly fast and efficient Internet service connection It allows you to be constantly connected Having wideband means you don t have to wait for all the great things the Internet has to offer Why does the Internet seem slower on some computers Internet speeds depend on several things including the physical location of the website you re viewing the number of people accessing a site at the same time and even your own computer s hardware Adware or spyware can also slow you down that s why having virus protection and a firewall is crucial see page 2 Test your download and upload speeds at speedtest midco net Your connection speeds will depend on your MidcoNet Xstream service level and may vary depending on your computer s capacity and web traffic Soeeds may also be impacted by third party equipment such as your computer or router If your connection speeds are consistently slow please see Tips For Improving Internet Speeds on page 37 Upgrade anytime at m
5. A Mid continent MMUNICATION Welcome Home Thanks for choosing MidcoNet Xstream Wideband We re here to deliver more than just a fast connection We bring you an online experience like no other This User Guide will provide information about our service and give you helpful tips on how to make your online experience amazing Table of Contents Welcome to True Wideband Spam Virus Protection for You What to Expect Midco net Logging In My Account Adding Deleting and Modifying Your Email Settings Setting Up Your Email Setting Up Your Email Wireless Devices Oo OA w N 10 11 19 31 al dcontin inent OMMUNICATION Accessing Email Away From Home 32 Your Personal Webspace Useful Tips to Improve Speeds 33 37 Hardware Software Compatibility 39 Troubleshooting 45 System Requirements 48 Additional Information 49 Upgrade MidcoNet Xstream 2 0 52 Quick Reference Guide 53 1 800 888 1300 midcocomm com Welcome to True Wideband Sit back and relax Enjoy the ride MidcoNet Xstream Wideband gives you the power to do more online than you ever dreamed of With lightning fast download speeds pages load instantly media streams smoothly and you get the most dynamic web experience available MidcoNet Xstream Wideband means you never have to worry about busy phone signals or invest in additional phone lines Your connection is always on so you can work and play without del
6. R ask you to send us your passwords via email or by any other method If you receive an email asking for your password please report this to us immediately This most likely is a fraudulent email 9 1 800 888 1300 midcocomm com My Account Handle it all at Midcontinent s My Account We know you want a convenient way to manage your account Welcome to My Account With My Account you can pay your bill get updates and special offers edit your account and order services and do it all safely and securely online It s that easy Simply go to midcocomm com myaccount Additional Email Accounts You may find that you ll need another email account or nine My Account gives you the convenience and flexibility to create up to nine additional user names and passwords Note you will be prompted to choose another user name if the one requested is already in use by another MidcoNet Xstream customer Your user name is visible when emailing so create it with pride Create separate email addresses for your family members Use multiple accounts to manage personal and business email You have the flexibility to create or delete user names and change passwords as often as you want It s easy from My Account locate Internet and click on Manage Email Accounts From there select the button to ADD EMAIL and enter the requested information It s that simple Note after creating or deleting an email user name please remember to updat
7. able 52 My Account information Use this area to keep track of your email user names and passwords If security is a concern you may wish to record the information in a separate location JUser Name Password User Name Password JUser Name Password User Name Password User Name Password Reminder Passwords are case sensitive A is different than a so it is important to record passwords and user names exactly as you created them 53 JUser Name Password User Name Password JUser Name Password User Name Password JUser Name Password Mail server settings Incoming Mail POP3 Outgoing Mail SMTP Username full email address Password email address password MidcoNet Xstream Internet addresses MidcoNet Xstream Webmail Account Management Tech Tips 1 800 888 1300 midcocomm com MNO3 UG 0614 ms WW Midcontinent felne 1 800 888 1300 midcocomm com p
8. ave them to your home computer You can save messages by using the SAVE AS option in webmail or by using a separate email program such as Windows Live Mail Once saved to your home computer your messages will still be available to you after our routine email maintenance period 32 Your Personal Webspace I ve got free online storage Sure do We supply you with up to 500 MB of FREE web storage space for each email address you manage through My Account Note your MidcoNet personal webspace is compatible with HTML only FrontPage extensions CGI scripts PHP and any other scripting language except JavaScript are not supported by our Unix based web servers Moving or combining storage space from one email address to another is prohibited What am going to need for my personal webspace e HTML Editing Software Any HTML editor that can create regular HTML pages will work Microsoft FrontPage can be used however any function of FrontPage that requires FrontPage Extensions such as counters forms etc will not work e FTP Software Used for uploading your web page to our server so others can access your page 33 1 800 888 1300 midcocomm com Where can HTML editors and FTP software be found You can easily get HTML editing and FTP software for both Windows and Macintosh from several online software sites such as download com Be aware that some of the software you find at these sites will be free and some will
9. ay And as a bonus we provide you with email virus protection and spam filtering free That s right it s on us MidcoNet Xstream Wideband Welcome to the online experience you ve always wanted 1 1 800 888 1300 midcocomm com Spam Virus Protection for You You know being online is truly a global community As with any community there are good and bad neighborhoods and everything in between While being online is a great source for information and entertainment all it takes is a click to pick up a virus a bug a worm or any variety of computer headaches And the worst part about it you may not even know it The best way to protect against soam and viruses is to keep your operating system and Internet security programs maintained and updated Hackers are constantly developing new ways to get around spam and virus protection and that could leave you vulnerable to unwanted pop ups spyware spam and more To help guard against malware all MidcoNet Xstream Wideband customers get spam and virus protection for your Midcontinent email accounts at no additional charge If we find a virus we ll block it before it ever reaches your computer But remember this is just one layer of protection We recommend that you also have a firewall and antivirus software installed on your computer to protect you when surfing the web A firewall blocks hackers from getting into your computer and stealing personal information
10. ccess since you are responsible for anonymous Internet activity through your wireless network Wireless modems are available either for purchase or monthly lease through Midcontinent Communications 49 1 800 888 1300 midcocomm com Wireless networking Just as it implies wireless networks connect computers together without wires Wireless is the fastest growing type of network because users can set them up without running cables between their computers These networks also give laptop users the freedom to maintain access to the Internet and the rest of the network throughout the home and in some cases around the outside perimeter of the home 50 Multiple computers You may wish to add more computers or devices to your network In fact your home network can be configured so that multiple devices i e additional computers PDAs routers firewalls etc can access MidcoNet Xstream Wideband service in your home at the same time If you need your wireless network key log into midcocomm com myaccount locate Internet on the Homepage and select View Network Key Technical support assistance is available but please note that MidcoNet Xstream technicians do not set up or troubleshoot home networks or home network devices For additional information on connecting your wireless devices you can also visit midcocomm com techtips Policy statements Midcontinent Communications provides MidcoNet Xstream service to our customers
11. cess to the Internet or by incorrectly typing the web address If you are certain you have typed the web address correctly reboot the modem see top of page If you still get the error message please contact our Technical Support Team via phone 45 The power light is off on my modem What does that mean If your modem light is off that means there is no power going to your modem Check all the cables on the back of your modem Make sure they are plugged in tightly and make sure the power pack is plugged into the wall outlet If the light is still off try plugging the modem into a different wall outlet If you still do not have power to your modem please contact our Technical Support Team via phone for further assistance What if want to purchase and use my own modem You may prefer to use your own modem A list of approved modems is available at midcocomm com Click on Services then the Equipment link to find a list of approved modems for our service Before you purchase a modem please go to our website or contact our Customer Care Team to ensure that the type of modem you re considering is on our approved modem list Once you have the modem please provide us with the brand name serial number model number and the MAC address also known as Cable RF MAC ID or HFC MAC ID 1 800 888 1300 midcocomm com 46 System Requirements IVI HETT SYSLEIT TEA jl lirements Computers must meet the minimum requirements for th
12. dditional accgurt For Mac Mail using OS X 10 6 1 2 3 Open Mail Click on FILE and then select ADD ACCOUNT In the Add Account window enter the following information a Full Name Type in what you wish people to see the email coming from Example If you typed The Smiths people would see the email come from The Smiths b Email Address Your full email address c Password Password for your email address Uncheck Automatically set up account Click CONTINUE 22 incoming Mall Server AScouna Type Derr patho H incoming Mail Sener Sen User Name a 23 Pop midca net marit hemiji ot Pawn scence i Go Back Coertimum 11 Select POP for Account Type Give your account a description if you choose Enter the following information on the Incoming Mail Server window a Incoming Mail Server pop midco net b User Name Your full email address c Password Password for your email address Click CONTINUE On the Incoming Mail Security window make sure nothing is checked Click CONTINUE 1 800 888 1300 midcocomm com E Add Acprouni Outgoing Mail Security _ Use Secure Sockets Laver SL Authentication Nose 4 FR 4 Wy i at Ha k Emai Address momilh rmadon net r User Name mamitlenidoonaet u Incoming Mall Seren gopumideo net a i il a 12 13 14 15 16 17 18 19 Enter th
13. e following information on the Outgoing Mail Server window a Description Optional description b Outgoing Mail Server smtp midco net c Uncheck Use Authentication Click CONTINUE On the Outgoing Mail Security window make sure nothing is checked Click CONTINUE Confirm your account setting in the Account Summary Check Take account online Click CREATE to finish From Mail click MAIL Then click PREFERENCES 24 25 Account Infonmaron Mabou Behaviors ehranced L Grable this scequet eee i o ing for mew ME i immira After ene day ee Se ES Remove oo Alter ove month i BHi WEHT mored fram Inbox check with your priben adminigiraber before changing ang of tht advanced Goisern Elo Pot ne Ue SSL Authenticatios Password T 20 21 22 23 Click ACCOUNTS then select your mail account Click ADVANCED and add a check to Remove copy from server after retrieving a message Click the drop down menu and select when Mail should remove messages from the Midcontinent mail server Close the Accounts window and save changes if prompted 1 800 888 1300 midcocomm com Setting Up Your Email on Your Computer send Recete G Save As Folder View Account Information ay Sie Attachments Open Prim i Automate Help Replies Options oa z 3 Cleanup Tools Manage Rules Automatic Replies Out of Office Use automatic replies to noti
14. e operating systems currently supported by Microsoft and Apple For wireless modems with an Apple computer there must be a wireless communications card already installed before our technicians can setup wireless communications Approved modems We are only able to provide service for modems listed on our approved modems page available at midcocomm com services under Internet choose Equipment If you plan on purchasing a modem for new service we recommend a DOCSIS 3 0 modem Note Some MidcoNet Xstream services require a DOCSIS 3 0 modem Additional Information Home networking Home networking is fun and convenient but it can be challenging to set up and troubleshoot Midcontinent technicians can troubleshoot connectivity issues involving one computer connected directly to the modem However any configuration beyond that home networking included falls outside the scope of Midcontinent s Internet Support If you don t have computer networking experience please have a qualified computer technician assist you with your home network setup A router is needed for setting up a home network There are two types of routers wired or wireless A wireless router is a popular choice for a home network It allows more distance between computers does not require wiring inside walls and does not confine the computer to one physical location in the home great for laptops Please make sure your wireless settings properly restrict Internet a
15. e your email programs user information settings for EACH user name address added or deleted 10 Adding Deleting and Modifying Your Email Settings Make additions and changes to your email settings from one convenient place Do Stall How Gel More Services My Account Autre Ganis Rund Pary Bill Find a Job Local Cable Ty View My Serious Movies A Showtimes Musst Internei Manage Email Accounts Traffic amp Directions Hews Frame Parental Conirots Travel amp Deal SOs Home Mondfonnd Shop V amp Video duppi Gontact Us le ey NK ir miraji E38 1979 wi prii mirit HOME SHOP SERVICES SUPPORT MY ACCOUNT 11 SEC re a IE a Lae Pas ed EJER GOES GE ER En Midcontinent Upgrade amp Manage SHOP SERWICES SUPPORT MY ACCOUNT View Metwork Key Modem Compatily Yoo me heme Homa s My Araria Menage Emal Anieri Reboot Modem Account Genan TOUR HAME J Bandwidth Usage heed heip ming up poor amall Chack cui gur palins tefortole and pe air Speed Test T viia amal ith on argil adran ond Aniar your painoni midesnlinenteniomidea net Accessing email administration 1 To sign up or login to My Account midco net Simply click Manage Email Accounts at the bottom of the screen under the My Account section OR midcocomm com Simply click the My Account tab at the top of the page Locate the Internet section Click Manage Email Accounts Click the email address you wish to view and enter y
16. ect SECURE PASSWORD AUTHENTICATION SPA e User name full email address ex email rap midco net e Password password for email address 30 Setting Up Email on Your Wireless Devices Setting up and maintaining email functionality on wireless devices is the responsibility of the device s service provider To set up Midcontinent email on a wireless device you will need e Full Email Address e Password e All Secure Email Settings from page 30 For additional information on setting up email on wireless devices please go to midcocomm com techtips or contact the device manufacturer or service provider 31 1 800 888 1300 midcocomm com Accessing Your Email Away From Webmail LOGIN ioe Enalah Ameren i Laii GORA n Webmail an Freie eier j Bat yF C n Bor hid ersa ge ee iiri f iai ern me mresep ay Home Did you know you can conveniently access your email account from any computer with an Internet connection Webmail makes it easy for you Here s how to access your email using Webmail e Go to midco net and Check Email then enter your user name and password You may also enter webmail midco net into your browser s address bar e Enter your user name full email address and password in the areas designated and click LOGIN e Open read save or delete messages just as you would on your home computer Note for email messages you wish to keep make sure to s
17. ee eg ol pe edie e us ec Ta pur sag senl eg ee a pee des ba epee rie chee ed ber el iia Bira hay ue Setting soam amp virus settings 1 Click the Manage Email Accounts link 2 Select the webmail account you wish to edit 3 Click the SPAM SETTINGS button 4 Choose the appropriate Spam and Anti Virus Options for your account and click Save to confirm the settings 14 HOME SHOP SERES SUPPORT Check your bandwidth ne Bandwidth or data usage is the total amount of data Viewing your bandwidth report is easy none shop semncs supron MED such as images movies photos videos and other Login to My Account from midcocomm com or iama yest Bei thog ovem a Mi eem files that you send upload or receive download and select the Bandwidth Usage Report link MONTH TO DATE view T ii Print over a specific period of time Regularly checking your located under the Internet section If your in tania nanak ga une a bandwidth usage will help you become aware of what report indicates a single big jump in usage Iren A u Oe eno MONTHLY BANDWIDTH USAGE your average day to day network usage looks like for one day this usually is not an indication HOURLY BANDWIDTH USAGE Bos of a problem However usage that goes up F a The Midcontinent Bandwidth Optimization Report significantly and remains that way for several I T allows you to check your Internet bandwidth usage days should be investigated B oo TTH ur Lith
18. erben eh gg ie tic ups poor Fiat ond for Laat Enter on Email Poueord Ee Ee Email Pose orc NOTE ABOUT EMAL PASSWORD STRENGTH Peme chowa o peed er ord EE heran long A rang panerai uhr ot a ae ating of choute and abara lal ene ten fee Pee Phas yera liei nagih eet reo Steer Adding email accounts 1 Click the Manage Email Accounts link 2 Click the ADD EMAIL button 3 Enter all form fields and click SAVE NEW EMAIL ACCOUNT You will have the ability to create up to 10 email addresses 13 eh Dead agree dard reine SS Ka ever Paneer RC AAT PALL PASA WOED EIREHGTEe Pec chef a fuer Baa on ep re ml BY eet nf Ah atte rain ah ms bel pn mst womens ais eg a bieran eil aaae pe 27 PS 3 erde panel iver nn her cos ba perly cedar m onta vi Resetting email account password 1 Click the Manage Email Accounts link 2 Select the webmail account you wish to change the password for and click the CHANGE PASSWORD button 3 Enter the new password twice to confirm the change 4 Click CONTINUE to save 1 800 888 1300 midcocomm com Tabi Deal vergeht dee a Sper Opie Lii is vabu EAM in tle i ne a coped eee eee ed dele Bae iy ma Gilet ary asi parhad eee bon m ep dol od vi wa Kite Blabreery Da vor chah ey rer rag Er DA Katar Care Sony ter iai en ar eed ell ee ee is ie oia ed eg The ey mary thy Par er a ty ee ei Sooty oe Rd oe beta ret et ee eel eet eee a ere dering cee g oe ie Fell gat borden MOT MPT PML TR P e
19. idcocomm com myaccount Download speeds range from 1 Mbps all the way up to 200 Mpbs 3 What about Wi Fi hot spots Wi Fi stands for Wireless Fidelity Basically it s a way for computers to talk to each other without having to plug into the modem or a router Hot Spots are places where you can access a wireless connection from your Wi Fi compatible computer 7 tg T h j a 1 SS 5 iz _ gi i To A s F Sam nn Ae a ae ie a ses A m Questions We re always here for you We know setting things up can get confusing sometimes You don t have to know all the answers that s what we re here for Call our Technical Support Team at 1 800 888 1300 You can also visit midcocomm com support for do it yourself tips or contact us via email at midcocomm com email We re here for you 24 hours a day 7 days a week gt i 7 1 800 888 1300 midcocomm com It s all Wee lay hm Midcontinent Googie ne a are Pap iF Pro Bese 3 eim Heian A g i F l k E Lieder hove lo miih Pa NEG Gere of the Secchi Tg gnin wif kedisi See how Please Log In Penonairi E Leg In and Check Email ad Acces Passat Snow swir up Essi Coast leaving bitter cold Daerenn Usern Giai are L J snipe Cara lare poorly in cranh iii Cop ki hor molha in dandy Purdos hooting E Hoppa 4 Ei Pipra US Mews Hel HHE Tatay Drei Boch Gare lt u 1 800 888 1300
20. l accou is acer Macually configure serer selingi 7 Configuring screen will show progress of auto configuration 8 Click FINISH when message Your POP3 e mail account is successfully configured appears 28 Changing your email program If you d like to change your email program to automatically load a new account s email please use the following mail settings For specific device or software setup visit midcocomm com techtips Standard e Incoming pop midco net e Outgoing smtp midco net e User name full email address ex email rap midco net e Password password for email address If not connected to a Midcontinent Communications Internet connection outgoing emails will be unable to be sent 29 The secure settings on the next page can be used when sending and receiving email outside of the Midcontinent Communications network Example Using someone else s wireless connections such as a hotel or airport or using a non BlackBerry Smartphone 1 800 888 1300 midcocomm com Secure e Incoming popa midco net e If POP server server port number 995 e If IMAP server server port number 993 e Outgoing smtpa midco net e Port 25 or Port 465 e REQUIRES A SECURE CONNECTION SSL or TLS must be checked depending on the device e Outgoing server settings may require full user name and password e Must select OUTGOING SERVER REQUIRES AUTHENTICATION e Do not sel
21. l need to meet or exceed the minimum hardware requirements that your operating system specifies Computer maintenance Over time a computer s performance and speed may be impacted by a number of factors Here s some basic computer maintenance that may help to tune up your system 1 Turn off programs running in background 2 Some programs run automatically every time your computer starts Often these programs can be temporarily stopped by right clicking on their icon and choosing EXIT or DISABLE For more information on modifying each program contact the software support group for that program Scan for viruses spyware and other malware Viruses trojans spyware and malware can impact Internet speeds Before scanning for virus and spyware issues update your anti virus software If your computer isn t protected with firewall and anti virus software you can purchase it locally or download it from places such as download com There are also places online that allow you to scan your computer for viruses at no cost such as antivirus com 1 800 888 1300 midcocomm com Clear temporary Internet files cookies history Internet browsers such as Internet Explorer or Firefox store information within them and may need to be cleared out regularly Clear out Internet Explorer by clicking on TOOLS then INTERNET OPTIONS then DELETE TEMPORARY INTERNET FILES COOKIES and HISTORY 40 Repair connection To repair a
22. ly others that you are out of office on weceton or mot available bo respond to cemal messages Mailbox Cleanup Manage the size of your mailbox by emptying Deleted Items and archiving Rules and Alerts Use Rules and Alerts to help organize your incoming e mail messages and receve updates when items are added changed or DENIA For Outlook 2010 Outlook 2013 Auto Configuration Set Up 1 Connect device to MidcoNet Xstream Wideband service 2 Open Outlook 2010 or Outlook 2013 3 Click File tab then INFO 4 Click ADD ACCOUNT 26 Auto Account Setup Check ext te connect to the mall server and automatically configure your account setings four Name The Smiths Example Elen Adams E mail Address eralmiden met Example eleniGcontoso com Password ee a Aafype Password rreunenal Type Se password your Internet Service provider has gwen you Text Messaging 5M5 Hanually configure server settings or additional server types 27 5 Enter the following information a Your Name Name as it will appear on outgoing emails b E mail Address Full email address c Password Email address password d Retype Password Email address password 6 Click NEXT 1 800 888 1300 midcocomm com Conligunng Conbgueng emal gerve settings This might take sewed mistes Estahlich network connecken Search fer eral Eredes nel server setings LOG On gerne ane pend ee ea You POPS ema
23. midcocomm com Midco net It s all right here and waiting for you With midco net you ve got the web all in one place Consider making midco net your home base a place where you ll have instant access to your Midcontinent email and TV Everywhere networks stock quotes local news weather sports movie listings and so much more Customize your Midco net Homepage to fit you View what you want and customize its appearance however you like To access just type midco net into the address bar of your Internet browser It s that easy Logging In Click on the LOG IN button on the upper Be a br acl aa Please Log In eso right side of the screen Simply enter your full arkaan Midcotinent email address and password Then Ze click on the LOG IN button After logging in the number of emails you have will be shown Just click to view email bi aoe f ah g bitter cold Business Users Glitk Hare Cops book for motive In deadly Purdwe shooting Midco net uses browser cookies to keep soe heaven socane eua gG meee 4 Kim track of system settings for each MidcoNet email address you create If you d like additional information on how to manage multiple email addresses see page 53 No need to worry if you ever forget your email address or password Just log on to midcocomm com myaccount and manage emails passwords and more see page 11 For your privacy and security Midcontinent Communications will NEVE
24. network connection in Windows XP Click START then CONTROL PANEL then NETWORK CONNECTIONS Right click LOCAL AREA CONNECTION and click REPAIR To repair a network connection in Windows Vista Click the WINDOWS button then CONTROL PANEL then NETWORK AND INTERNET then NETWORK SHARING CENTER then MANAGE NETWORK CONNECTIONS Right click LOCAL AREA CONNECTION and click DIAGNOSE then RESET THE NETWORK ADAPTER 41 To repair a network connection in Windows 7 Click the WINDOWS button then CONTROL PANEL then NETWORK AND INTERNET then NETWORK SHARING CENTER then TROUBLESHOOT PROBLEMS Click NETWORK ADAPTER and follow prompts through troubleshooting assistant 1 800 888 1300 midcocomm com Check cabling and connections Quality cabling connected securely to the modem and computer can impact the performance of your Internet connection Reseat all connections Did you know By Reseating all connections one at a time you are confirming that each one is connected properly without having to remember where each and every connection came from or went to Confirm that no cables have any damage or tight bends in them If any cables are damaged they should be replaced RG 6 coaxial cable and CAT5 network cable can be purchased at any electronics retailer Make sure that the coaxial cable connections are clean and are connected tightly The Ethernet or network cables should click into place tightly at the back of the m
25. oad web pages and images to your webspace 35 simply follow the instructions provided with your FTP software e Simply an identifier so the program can store connection settings e This is optional on some FTP software e johndoe sio midco net or johndoe midco net Visiting the web page Once you ve uploaded your page you can access it by using any web browser The site address is based on the email address used to login to the FTP software For example if the email address is johndoe sio midco net the site address will be http sio midco net johndoe note the absence of www If you have an email address with the extension midco net example johndoe midco net then the site address will be http myweb midco net johndoe Wireless routers Here s another way you can beef up security on your Home Internet Check the documentation that came with your wireless router or consult the router manufacturer and verify that its built in wireless security features are enabled An open wireless router will allow anyone to connect to the Internet anonymously through your router When properly configured your wireless router will ensure that only authorized computers in your residence are allowed to use your Internet connection 1 800 888 1300 midcocomm com 36 Useful Tips for Improving Your Internet Speeds Reboot hardware computer modem and router if applicable Occasionally you ll need to restart your equipment to help it f
26. odem and on the computer 42 Optimizer programs There are programs available online that will allow you to customize network settings of your computer that may optimize download and upload speeds These programs may be free to use free for trial or require purchase 43 To help locate some of these programs search for the following terms in your preferred search engine e TCP tuning e TCP IP tuning e TCP tweaks e TCP IP tweaks Remember you can always test your download and upload speeds at 1 800 888 1300 midcocomm com Troubleshooting cannot get on the Internet and the Online connection light on the front of my modem is flashing The first thing you need to do is reboot your modem by unplugging the power from the back of the modem Leave it unplugged for about 10 seconds then plug it back in Unplug the network cable Ethernet or USB whichever one you have connected to the modem and plug it in again ensuring there is a solid connection Wait up to 15 minutes for the Online light to turn solid green and then reboot your computer If you cannot get a connection or you notice that you have to reboot the modem quite often please contact our Technical Support Team via phone so we can make sure your modem is functioning properly What does this page cannot be displayed mean and how do fix it This error means that the browser cannot find the page on the Internet This is caused by either not having ac
27. our password 1 800 888 1300 midcocomm com FESIOEMTILE BIGLO MEI IY FVEETMRERE AUTINES MISCO SPORTS NEIN ORE QHARRISAURG SD 57022 Change LOG OFF SHOP SERVICES SUPPORT MY ACCOUNT You ore here Home My Account Manage Email Accounts Account Owner YOUR MAME 177 Head help sofing up your amal Cheek out our online tutorials and stap by atap instructions Ta view amail click on amail adelras and ambar your pessw rd mideantinent sio midca net Stveverywhereamideco nat _tivesimidcg nel J midcomemidcso net Te oo PARENTAL CONTROLS DELETE Managing email account settings 1 Click the Manage Email Accounts link 2 Select the email account you would like to change the settings for 3 Select which settings you would like to change You can choose between ADD EMAIL CHANGE PASSWORD SPAM SETTINGS PARENTAL CONTROLS for your TV Everywhere or to DELETE the email account You may be required to enter your current password to change some settings or delete the account 12 tiitel mpi wii ie pren brija maci VEC ieh FREE romeo osc or ETE HOME SHOP SERVICES SUPPORT ACCOUNT Ta om fewer Hana s My Mecca Mosca fi decor a deed Eves Email Anois TAT TE ent E 5 oH a Datat EAMKIE THURS OM a Email ID Girton 4 HOTE ABOUT EMAAR IDS An Emai Et emy ba rimban ond lahar car Po gaco charorhara mary be Der Display Homa NOTE ABOUT DISPLAY HAME The del ieee te dal lar ap
28. s c Remember password Check this box d Display Name Type in what you wish people to see the email coming from Example If you typed The Smiths people would see the email come from The Smiths Click NEXT Incamng Sener nfamatorn Wreg mal menean BOA e perne eanna pever poo mici rat Pa TN _ Thea rer ee a een EL Leg onang Cheat bad deca u Lege ID er Proce er chen sealers Qurgeeg Server nat Dugang mva ren C This server regure a peura ceemectisn ESL Co ey mieng sge egoria aiea Baz I rT IL cane View Pane perep iy poep a thg rinm a a er parauri E In the Incoming Mail Server Information section enter the following information a Select POP3 for the server type b Incoming server pop midco net c Login ID Your full email address In the Outgoing Server Information section enter the following information a Outgoing server smtp midco net b Click NEXT In the Add an Email Account window click FINISH From Windows Live Mail click TOOLS then ACCOUNTS 20 9 In the Accounts window select your email account and click PROPERTIES on the right side 10 Click the Advanced tab and remove the check from Leave a copy of message on server 11 Click APPLY then OK in the Properties window 12 Click CLOSE in the Accounts window 1 800 888 1300 midcocomm com Setting Up Your Email on Your Computer asta G Ni ae i at F etz j a
29. unction optimally Follow these steps to reboot 1 Unplug the power connection from the 2 If you have a router reboot it by unplugging back of the modem for about 10 seconds the power connection from the back of then plug it back in The modem will take the router for about 10 seconds and then about 2 minutes to come back online plugging it back in You ll know it s online when the POWER DOWNSTREAM DS and UPSTREAM US 3 Shut the computer down and then start lights are lit solid your computer again 37 1 800 888 1300 midcocomm com Hardware and Software Compatibility If you have a router connected bypass it temporarily by connecting the network cable directly from the modem to your computer This will identify where any slowdowns may be occurring If speed test results improve with the router out of the equation contact the manufacturer of the device for further support Did you know Older routers may not be able to support the current speeds that your MidcoNet Xstream Wideband services are capable of delivering Check your router s user s guide or contact the manufacturer to determine how much speed it can handle If your router isn t capable of supporting your MidcoNet Xstream Wideband speeds you may need a newer model Midcontinent offers a solution that combines a modem and wireless router in one easy to use device Contact Customer Care at 1 800 888 1300 for more information 39 Your computer wil
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