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User Manual Managing Data - Hotel eServices

1. Availability Status HVCPPPPLLL 1MAY 1JUN A2D B2D CLOSED Item Description HVC Primary Action Code PPPP Property Number LLL Rate Level or ALL Slash 1MAY 1JUN Effective Date Discontinue Date or ALL Slash A2D B2D Room Code s or ALL A maximum of 16 codes may be entered separated with hyphens RESPONSE tDONE Business Rules e When availability is CLOSED the property will not display in the Sabre user s Hotel Availability request e Use ALL to update all rate levels at a property e Use ALL to update all dates 579 days in Sabre availability e Use ALL to update all room codes in the rate level at a property e Availability status may be set to day s of the week Example To close all Fridays through Sundays in a given date range enter HVCPPPPLLL 9FEB 14JUNFRISUN ALL HVCPPPPLLL ALLFRISUN B2D e Thenumber of nights may be entered in lieu of a discontinue date Example HVCPPPPLLL 21MAR 3NT A1K 9 When a property is first created or when a new rate level is established the status for all room codes in all rate levels remains closed until set by the Associate This also applies to new room codes added to existing rate levels e Rooms statused CLOSED are represented by a slash under the appropriate column of the availability HVV display Refer to the example under Display Availability Indicators by Date in this same section Return PAGE 142 A
2. BANELCO BN BANK CARD BC BANK CARD JAPAN 81 BANK CARD PACIFIC BP BANKAMERICARD BA BARCLAYS BANK BB BCA BY e Business Rules e Check boxes adjacent to the credit cards which are currently accepted by the property for deposit and guarantee e If credit cards are selected at a property level it will override the chain level e Credit cards are mapped to HOD e These options are not mandatory e Click Submit button to save work PAGE 250 Add or Modify HOD Content Rate Range RATE RANGE Rate Range Rate Ranges must be set up at the rate level for DCA participants and can optionally be set up for DCShop The rate level must exist for the chain in the eHotels database Associates are able to manage update rate ranges in the Sabre system and also in the eHotels Website GUI oo f Sabre Enterprise Hotels Home User LIN WEIDNER Affiliate Marriott Intern Property Group Property Reference Administrative Availability E Property Online utility to manage hotel content for Sabre Property Rate Range Holdings points of sale INDE Getting Started Open Request a Property Need some help getting started View or Modify a Property Updates Open This section will display news about updates to the system or the way the system works as well as industry news that affects Sabre Enterprise Hotels System Issues
3. Twin If the Associate desires a Corporate Discount CD number can be automatically included by the Sabre system in the booking segment This option applies to any rate code designated as category X or N When the Associate creates the rate code the CD number is added after the category code When the rate code is booked by an authorized Sabre user the Corporate Discount number is automatically generated in the CD field of the booking segment Associates have the ability to return a rate that is lower than the rate originally booked This process is called Rate Return The Associate sets the indicator for Rate Return to the applicable room codes by rate level An Asterisk following the room code rate code combination in the HOD HRD display for non DCA Associates identifies to a Sabre user that Rate Return is allowed Example CORPORATE RATE USD 5 A1KCOR 150 00 The Sabre user adds RR to the booking segment to request a lower rate if available Unless the rate is set to zero the Associate must confirm a rate lower than or equal to the existing rate in the segment When a zero rate has been added to the rate screen by the Associate the Sabre system adds RR to the booking segment when the Rate Return indicator has been set Example 1A1KCOR 1 HO 00USD Type A 1A1KCOR 1 RRO 0OUSD Type B A CD number may drive what rate is sent back by the Associate s reservation system To respond accurately to t
4. Item Code Crib CR Extra Person EX Rollaway RA To allow Associates to accurately define the applicability of each charge these fees can be set at the following levels Level Explanation Property When extra fees are set at the property level they will apply to ALL rates and rooms at that property This entry is all that is required unless the property charges different fees by rate level or room code Rate Setting extra fees by rate level allows Associates to communicate information on promotional rate levels or packages where some or all extra fees may be waived or reduced Fees set at the rate level will override and take precedence over fees which were set at the property level Room Code Setting extra fees at the room code level allows Associates to distinguish by room within a rate level the applicability of or charge for an extra fee service Extra fees set at the room code level are the most specific type of assignment and will take precedence over the other levels Business Rules e Associates can include an actual amount including decimal point or one of the following Definition Code Not Available NA No Charge 0 or 0 00 PAGE 24 Hotel Property Description EXTRA FEES Property Specific Add or Change HCBCCPPPPHEX 00 00 Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change
5. Exit Multi Host AA Partition Item Description Format AA Sabre Partition Code RESPONSE QXY QXY AKM A Business Rules e Only entries relating to the Multi Host PNR confirmation action change segment status modify segment OSI messages add confirmation number etc are permitted in the Multi Host partition All other entries are restricted e The Associate must exit the Multi Host partition and return to the Associate Sabre partition in order to perform Associate Sabre entries Return PAGE 189 Confirmation Queues Re Display Queue Message in Work Area Ignore in Queue Remove Message from Queue Return RE DISPLAY QUEUE MESSAGE IN WORK AREA IGNORE IN QUEUE REMOVE MESSAGE FROM QUEUE RESPONSE QXYADHL HRQRMAA 051247 HAQAA RYSQQT B4T0 4563108 2 WELLS BEN JUDY AA989Y03JAN MIASJO HK2 HHL XY SS1 SJO IN03JAN OUT5JAN 2NT 21122 SHAARP SUITES 1A1DRAC 2 147 00USD AGT4563108 GAX378248962831 EXP 5 10 WELLS SI RQST NON SMOKING ROOM CF ADR ABC TRAVEL 123 MAIN STREET FT WORTH TX 76039 l RESPONSE END OF DISPLAY FOR REQUESTED DATE or the next TTY message in queue Business Rules e The current message will be returned to queue and the next queue message if any will display on the screen e The Associate remains in the queue mode until either exiting the queue mode or reaching the end of the display QR RESPONSE END OF DISPLAY FOR REQUESTED DATE or t
6. Business Rules A rate level cannot be deleted from the pool while it is still attached to any property in the chain The Sabre system will first respond ENTRY IN PROGRESS while checking each property The Sabre system will either respond DONE OR ADVISE THAT THE RATE LEVEL IS STILL ACTIVE If active determine where by including the rate level in the basic entry HRL SCR Refer to the Quick Reference section for a list of steps to follow for the deletion process Database size may affect the processing time PAGE 76 Rate and Property Management DISPLAY CHAIN S RATE CODE POOL Display Chain s Rate HRC Code Pool RESPONSE HOTELS QA TEST RATE CODE A GNMENTS CATEGORY ALL RATE RATE Y VIEW DE DEFINITION N N N N N Business Rules e The response contains the chain s complete list of rate codes by category code The rate code is followed by the rate code definition and category codes In addition the existence of a viewership record for the rate code will be indicated under the VIEW column using Y for yes or N for no e Rate codes attached to standard category codes display first in alphabetical order Rate codes attached to category N are listed next in alphabetical order Finally rate codes attached to category X are listed in alphabetical order e Rate codes are defined chain wide The Hotel Rate Description may be defined chain wide or to the proper
7. Description B Business Rules Return The advance reservation field is optional It allows the Associate to specify the number of days prior to arrival the booking must be made The advance reservation period may be set to a maximum of 330 days Check boxes adjacent to Advance Reservation Period and enter the number of days in the description field Remaining fields are not currently mapped to HOD These options are not mandatory Click Submit button to save work PAGE 232 Add or Modify HOD Content Policy Tool Bar Tabs Amenities Standard Policy AMENITIES STANDARD POLICY Standard Policy Type override Chain Level Policies ES S S S ISI IS E 9 IS 55 IS IS S 0 000 mis Business Rules Return Check boxes adjacent to the policy statements associated with the property Fields mapped to HOD Agency Name Address for Guarantee Check in time Check out time Company Name Address for Guarantee Corporate ID Accepted for Guarantee Corporate ID Required for Corp Booking Customer Name Address for Guarantee Deposit Accepted for Guarantee Guarantee to ARC IATA Number Guaranteed Late Arrival In the Description column the following fields are mapped to HOD Check in time Check out time Remaining fields are not currently mapped to HOD These options ar
8. FIRST First Class Modern comfortable fully equipped well located Private Bath Amenities often include pool parking restaurant meeting facilities and TV MDR Moderate Primarily a budget property with well kept functional rooms Simple accommodations and public rooms ECON Economy Budget property with limited facilities MOTEL Motel Usually a one or two story building Limited food service if any Often have recreational facilities such as pool or playground ASTES All Suites Suite only facilities with separate living room or work area Often equipped with kitchen or refrigerator Daily maid service APTS Apartment Flat Villa Condo Cottage Usually 50 percent of rental units are equipped for housekeeping Often located in vacation destinations BNBS B amp Pension Guesthouse Bed and Breakfast with small homelike atmosphere May have shared bathroom facilities Some meal plan often included in tariff CAST Historical Castle Accommodations in restored structures Reflects ambiance of yesteryear and surrounding region Rooms may not offer all modern amenities EXTD Extended Stay Intended for stays longer than 14 days Homelike with kitchen facilities and maid service PAGE 34 Hotel Property Description PROPERTY TYPES ADD DELETE TABLE DRIVEN QUALIFIERS Property Types Guidelines for assessing the a
9. HCMPPPPLLLHRT12SEP END 2 A1K 90 00 95 00 2 B1K 80 00 85 00 gt C1K 70 00 75 00 gt C1D 60 00 65 00 12SEP 31DEC Continued on next page Return PAGE 63 Rate and Property Management QUICK REFERENCE Function Entry Example Room Code Management Modify Rates Applicable to Specified Days of Week HCMPPPPLLLHRT21MAR 31DECTHUMON A1K 65 00 75 00 Change Room Code Display Position HCMPPPPLLLHRC 2 3ROH Change Room Code Display Position for Multiple Rooms HCMPPPPLLLHRC 3ROH 4C1K Add Change Rollaway HCMPPPPLLLHRC 2 ROH1 Delete Rollaway HCMPPPPLLLHRC 2 ROHO Add Change Delete Rollaway for Multiple Rooms HCMPPPPLLLHRC ROH1 C1K1 Add Rate Return HCMPPPPLLLHRC 2 ROHS Delete Rate Return HCMPPPPLLLHRC 2 ROHXS Modify Rate Return for Multiple Rooms HCMPPPPLLL RC 2 ROHS X C1KS Add Non commissionable Indicator HCMPPPPLLLHRC 2 ROHNC Delete Non commissionable Indicator HCMPPPPLLLHRC 2 ROHC Modify Non commissionable Indicator for Multiple Rooms HCMPPPPLLLHRC 2 ROHNC X C1KNC Add Change Extra Fee Items HCMPPPPLLLHRC 2 A1K RA 10 00 Add Change Extra Fee Items for Multiple Rooms HCMPPPPLLLHRC 2 1K EX 15 00 C1D EX 15 00 Add Change Multiple Extra Fee Items HCMPPPPLLLHRC 2 A1K CR 15 00 EX 15 00 RA 10 00 Add Change Multiple Extra Fees and Options HCMPPPPLLLHRC 2 3ROH1SNC EX 15 00 RA 10 00 C
10. 12006 THE PERFECT HOTEL 45461 CHRIS HOTEL NO MORE Business Rules e Property numbers display in numerical order from left to right e The response includes all properties in the chain where the rate level has been attached The rate level may or may not have rate codes or rates assigned at each property e Database size may affect the processing time Display Rate Levels HRLPPPP Attached to a Property Item Description HRL Primary Action Code PPPP Property Number i Asterisk 2006 THE PERFECT HOTEL ITRCT ALLEN AND TYLERS RATES PLAN IBM NEGOTIATED RATE WKD RATE LEVEL Rate levels are listed in alphabetical order Return PAGE 85 Rate and Property Management Attach a Rate Level to a Single Property Attach Rate Level to All Properties in Chain Clone a Rate Level Return ATTACH A RATE LEVEL TO A SINGLE PROPERTY ATTACH RATE LEVEL TO ALL PROPERTIES IN A CHAIN CLONE A RATE LEVEL HRTPPPP LLL Item Description HRT Primary Action Code PPPP Property Number t Cross of Lorraine LLL Rate Level RESPONSE tDONE Business Rules e The rate level must already exist in the chain pool before it can be attached to the property HRTXYtLLL Item Description HRT Primary Action Code XY Chain Code t Cross of Lorraine LLL Existing Rate Level RESPONSE tDONE Business Rules e The 2 character chain code MUST be included i
11. EE Wi Cancellation t Property has water purification system L Facilities V Cancellation Policy Type T Descripti M M in tinfe V 24 hour room service v out time 4 Bar V Business center Packa V Car shuttle counter HERTZ L 7 Casino a 4 ADVENTURE PACKAGE eve pem 7 AMERICAN AUTOMOBILE Assc Laundry Facilities gran Nightclub J ANNIVERSARY V Local Calls Out oor ponl V BED AND BREAKFAST PACKAG UG Plan V g J DINNER V Meeting Rooms Available V Pets allowed FISHING PACKAGE AMENITIES Building Characteristics E es Prope i Building Characteristics Descripti 4 Number of 5 V Number of rooms 1000 Return PAGE 279
12. GYM TENNIS BOWLING Tool Bar Tabs Free Text Safety Alerts Description Dining Facilities Marketing Miscellaneous Recreation Safety Services Show Safety Sabre Distribution Channel PROPERTY SAFETY AND SECURITY SECURITY AVAILABLE 24 HOURS Business Rules e Usethis field to describe safety features of the hotel property e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work Return PAGE 229 Add or Modify HOD Content Property FREE TEXT SERVICES Tool Bar Tabs Free Text Services Alerts Description Le Recreation 5 Show Services Sabre Distribution Channel On Site General Services Business Services Concierge Dry Cleaning Same Day Express Check in Express Check out Front Desk 24 Hrs Safe Deposit Box Turndown Service viden Rillina via E mail nr Weh Business Rules e Usethis field to describe services offered by the hotel property e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work PAGE 230 Add or Modify HOD Content Policy AMENITIES COMMISSION GUARANTEE AMENITIES HOTEL INCENTIVES Tool Bar Tabs Amenities Commission Guarantee Commission Guarantee Commission Guarantee Typ C BESTCHEQUE V MARRIOTT BRANDS COMMISS PGM MILLENNIUM COPTHORNE COMM PGM L NPC NATL PROCESSING COMPANY PEGASUS COMMI
13. Hotel Rate Description QUICK REFERENCE Function Entry Example Property Specific Rate Description Display HRCPPPP RRR Add HRCPPPP1 PPPP2 PPPP3 RRR Insert HRCPPPP RRR INFO2 TEXT TO INSERT AFTER LINE2 Change HRCPPPPHRRR INFO44TEXT TO CHANGE LINE 4 Delete HRCPPPPHRRR INFO3 Chain Specific Rate Description Display HRD For Rate Code HRC RRR Create HRD HRC RRR INFOfTEXT fTEXT TEXT Change HRD Line HRCHRRR INFO2tREVISED TEXT Insert HRD Line HRC RRR INFO34TEXT Insert Blank Line HRC RRR INFO2t SPACE Delete HRD Line HRCHRRR INFOA Select Cancel Statement HVDPPPPLLL 15NOV 15JAN C3P Display Cancel Field Indicator HVVPPPPLLL 12DEC Return PAGE 195 Hotel Rate Description Fundamental Database Operation Property Level Specific Guidelines Return FUNDAMENTAL DATABASE OPERATION PROPERTY LEVEL SPECIFIC GUIDELINES The HRD or Hotel Rate Description is a free form record where all aspects of a Rate Code should be described in detail for the Subscriber The HRD should include special requirements amenities eligibility etc that apply to the rate HRDs can be chain wide or can be applied to specific properties The HRD information will remain permanently linked to the Rate Code until the Rate Code is deleted from the chain pool The Subscriber can only view the HRD in the Hotel Prop
14. W ATLHR Additional airports near specified location W ATMIAFATMCO Distance between two points Business Rules In the examples above CY Precedes a city name MB Precedes the name of a military base AT Precedes an airport code 2 letter state code follows name of U S city military base 2 letter country code follows name of city military base not located in U S PAGE 49 Hotel Property Description Guidelines for Indexing POI GUIDELINES FOR INDEXING DISPLAY POINTS OF INTEREST INDEXED TO PROPERTY Please use the following guidelines when indexing an individual property Enter Points of Interest exactly as listed in the Sabre system Use the city and or country code as it appears in the Sabre system Maximum permitted mileage is 254 The directional mileage must always be from the Point of Interest to the property Use only valid location and transportation codes If a hotel is frequented by corporate clientele ensure that all corporations hospitals or governmental offices nearby are listed Points of Interest For maximum exposure consider associating your property with multiple listings when appropriate Display Points of The following entry may be used to display only the Points of Interest which have been Interest Indexed to indexed to a specific property Property HOXPPPP Item Description HOX Primary Action Code PPPP Property Number Example AIRPORT MUC
15. Business Rules The primary index will appear in the upper right corner of the HOD HOX display Return PAGE 50 Hotel Property Description ADD POINT OF INTEREST FOR PROPERTY Add Point of Interest Example of indexing with a 3 letter City or Airport Sabre code for Property HCICCPPPP INDEX MDW LC S MI 20SW TC L Item Description HCI Primary Action Code CC Chain Code PPPP Property Number t Cross of Lorraine sometimes displayed as Y INDEX Action to Add or Index a Point of Interest Hyphen MDW Airport Code City Code t Cross of Lorraine LC Format Hyphen S Location Code C A R S t Cross of Lorraine MI Format Hyphen 20SW Number of Miles and Direction From Point of Interest To Property t Cross of Lorraine TC Format Hyphen L Transportation Code RESPONSE tDONE Business Rules e A maximum of one airport code can be added per property with the location code A airport and it must be the primary index e Only the Hotel Desk can update the primary index e Additional or secondary airport codes can be added to properties by using the code S suburb In the example above the property s primary index is O Hare Airport ORD but the property is also being indexed to Midway Airport MDW Return PAGE 51 Hotel Property Description Example of indexing with a U S Point of Interest Return POI INDEXING EXAMPLE
16. CREATE is required to make this entry H UAT A HTLDBM ACCTBL SUBMGR Keywords Item Description H Format Slash UAT UAT Field Code Slash A Add Indicator Hyphen HTLDBM ACCTBL Keywords separated by a comma SUBMGR RESPONSE Business Rules e Multiple keywords may be input separated by a comma There is no limit to the number of keywords that may be added in one entry e delete a keyword use the indicator D in the basic entry H UAT D COMMSG e The keyword CREATE may only be added to an EPR by someone who currently possesses CREATE e The keyword CREATE is required to make this entry Adjust Automatic H ASO90 Sign Out Item Description H Format Slash ASO ASO Field Code 90 Sign Out Time in Minutes RESPONSE Business Rules e Sign out limits may be from 1 to 240 minutes Sabre automatically signs the user out when there is no keyboard activity in the time specified in the ASO field e When the EPR is created the ASO default time is 60 minutes e The keyword CREATE is required to make this entry Return PAGE 168 Employee Profile Records END EPR UPDATE SABRE SIGN IN SABRE SIGN OUT End EPR Update HE RESPONSE DONE Sabre Sign in SI 3468HXY Item Description SI Format Activates all Sabre Areas A F 3468HXY Agent ID RESPONSE The cursor moves automatically to the
17. Number of 1NOVO09 200NT Nights Date END 1NOV2009 END PAGE 112 Rate and Property Management Delete Room Code Rates Extra Options Fees by Specific Room Code DELETE ROOM CODE RATES EXTRA OPTIONS FEES BY SPECIFIC ROOM CODE Delete requests for specified days of the week can also be made for rates that currently have a day of the week setting Such requests must fully contain the days of the week in the rate items or the delete will not be processed Example INOV 12DECMONTHU Delete request INOV 1DECTUEWED is valid Delete request 1NOV 1DECWEDFRI is not valid This restriction ensures that the delete is processed correctly for that property A delete date request without specified days of the week will allow Associates to delete any rate items that fall within the date period HCMCCPPPPLLLHRD2C1D ALL Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RD Format RD Room Delete Y End Item Key Room Code Slash ALL Indicator to Delete All Items RESPONSE ROOM RATE DELETE PROCESSED Business Rules e This entry will delete the room code altogether as well as the rates and extra option extra fee items for the room code specified in the entry e Include multiple delete requests in a single entry by preceding each delete request with t
18. PAGE 187 Return Vw KS PZ TN o0 AX FT T3 2P KW F9 SU 3l 8U FG TO TRANSPORTESAEROMAR TRANSPORTES AEROMAR S A DE C V PENAIR PENINSULA AIR INC TAM MERCOSUR TRANSPORTES AEREOS DEL MERCOSUR SA AIR TAHITI NUI AIR TAHITI NUI SABRE BUSINESS AVIATOR SABRE BUSINESS AVIATOR TRANS STATES AIRLINES TRANS STATES AIRLINES INC SIEM REAP AIRWAYS INTL SIEM REAP AIRWAYS INTL EASTERN AIRWAYS EASTERN AIRWAYS LIMITED AIR PHILIPPINES AIR PHILIPPINES CORP WATANIYA AIRWAYS WATANIYA AIRWAYS PARAMOUNT AIRWAYS PARAMOUNT AIRWAYS FRONTIER AIRLINES FRONTIER AIRLINES INC AEROFLOT AEROFLOT RUSSIAN AIRLINES AEROLINEAS DEL SUR AEROLINEAS AUSTRAL CHILE S A AFRIQIYAH AIRWAYS AFRIQIYAH AIRWAYS ARIANA AFGHAN AIRLINES ARIANA AFGHAN AIRLINES AIR ITALY S P A AIR ITALY S P A TACA PERU TRANS AMERICAN AIRLINES S A HDQRMVW HDQRMKS HDQRMPZ HDQRMTN HDQRMOO HDQRMAX HDQRMFT HDQRMT3 HDQRM2P HDQRMKW HDQRMI7 HDQRMF9 HDQRMSU HDQRM8U HDQRMFG HDQRMI9 MUCRM1A PAGE 188 Confirmation Queues CONFIRMATION PROCESSING Multi Host Partition All confirmation formats to change segment status add confirmation numbers Access modify segments OSI messages and steps to follow are identical for processing bookings from Multi Host carriers Refer to the sections titled STEPS TO FOLLOW and QUICK REFERENCE regarding format information
19. 7 Create Rate Tables by Rate Level HCM12006IBMHROO1JUN 31DEC gt A1K 95 00 95 00 Note e For detailed rate table updates refer to F ASC HCM ADD RATES Return PAGE 66 Rate and Property Management 10 EASY STEPS TO ESTABLISH RATES Step Action Entry Examples 8 Status Availability by Rate Level Note e Fordetail refer to F ASC HOTEL STATUS AVAIL HVO12006GMC 23NOV 30NOV A1K HVC12006GMC 100CT ALL HVR12006GMC ALL C1D B1K HVCA12006ALL 01DEC ALL HVCA12006WKD 01JUN 31DECSAT ALL 9 Add Daily Indicators such as 6PM hold Note e For detail refer to F ASC HOTEL DAILY INDICATOR HVD12006IBM 10NOV 14APR G HVD12006IBM ALL 6 HVD12006ALL 230CT 31DEC D HVD12006IBM ALL A 10 Set Formatted Cancellation Field and Guarantee Policy Note e For detail refer to F ASC HOTEL CANCEL POLICY HVD438MTV 200CT 10MAY C4P HVD438ALL ALL C6P HVD438ALL 03JULO5JUL C24HVD4 38CBS ALL C14D Business Rules Functional information about the 10 Easy Steps is actually contained in four different sections within the manual RATES AVAILABILITY DEFINED VIEWERSHIP and HOTEL RATE DESCRIPTIONS Function Entry Example Display 10 Easy Steps in Sabre System 1 Access Associate Manual F ASC 10 EASY STEPS 2 The select appropriate item number F 1 Continued on next page Return PAGE 67 Rate and Property Management STEPS TO REASSIGN RATE CODE TO NEW
20. Associate may perform while in a Multi Host partition is for PNR confirmation QXYADHL HRORMAA 051247 HDQAA RYSQQT B4T0 4563108 2 WELLS BEN JUDY AA989YO3JAN MIASJO HK2 o bi P I bP HHL XY SS1 SJO IN03JAN OUT5JAN 2NT 21122 SHAARP SUITES 1A1DRAC 2 147 00USD AGT4563108 GAX378248962831 EXP 5 10 WELLS SI RQST NON SMOKING ROOM CF 7 ADR ABC TRAVEL 123 MAIN STREET FT WORTH TX 76039 PAGE 174 Confirmation Queues Explanation 1 Return TELETYPE SELL MESSAGE Where the message is sent QXY is the Associate 3 letter code Where the message came from HDQ Headquarters RM Reservation Message AA Sabre or Multi Host 05 Day of month message generated 1247 Time of day message generated Greenwich Mean Time Message origin HDQAA Sabre Subscriber or CSUAA RYSOQT PNR Record Locator BATO Subscriber pseudo city code 4563108 Subscriber ARC IATA TID number without the check digit Passenger names Arriving flight information if present in the PNR Hotel BAS segment Status code Number of City rooms In amp out Number of Room type Rate Code dates nights Occupancy Rates ARC IATA TID number Optional info such as guarantee Special Information Subscriber Address PAGE 175 Confirmation Queues Sample Teletype with Header Message Explanation Return TELETYPE WITH HEADER MESSAGE QXYXYHL HDQRM
21. Business Rules Options listed in the navigation column under Manage Hotel Data may be different based on privileges which have been authorized for each user The top black tool bar remains constant throughout the eHotels GUI Blue lettering indicates clickable links e Linkson the left direct the user to the specific task requested e Open links take the user to various help pages 9 Other blue wording throughout the website direct the user to definitions of terms used in the eHotels GUI Return PAGE 209 Sabre eHotels GUI GETTING STARTED TOOL BARS Tool Bar Tabs Property Group Sabre Enterprise Hotels Home Property Reference Administrative Property Group p Rate Code Online utility to manage hote Manage Hotel Data Holdings points of sale Business Rules Property Group refers to a group of one or more properties with a common relationship to a Marketer The options on this tab are used to view properties within a group and to view rate codes and rate plans Tool Bar Tabs Property Sabre Enterprise Hotels Home Property Group Property Reference Administrative Availability Property Eur ait Property Rate Range Online utility to manage Holdings points of sale Business Rules The options on this tab are used to manage availability search for properties for modification and manage rate range Tool Bar Tabs Reference Sabre Enterprise Hotels Home Re Mur ia Refere
22. Business Rules e Unless set to Zero the rate returned must be equal to or lower than the current rate in the segment e The change key x added to the segment alerts the Subscriber that a lower rate has been returned HHL XY 551 CUN INO3JANO OUTO5JAN 2NT21112 SHAARP SUITES 1A1KWKD RR147 00USD AGT45631071 e If the booking is to be confirmed at the current rate in the segment when no lower rate is available simply modify the segment with the confirmation number as outlined in Step 3 e Rate returned by Associates must be in the same currency set at the property PAGE 183 Confirmation Queues CONFIRMATION PROCESSING Step 3 Add Confirmation Number HOM30 CF 1245JHO605 Item Description HOM Format 3 Segment Number O Identifier for Optional Field Slash CF Format 1245 Confirmation Number RESPONSE tDONE Step 4 Add OSI Message Optional 405 HHL XY NON SMOKING ROOM CONFIRMED Item Description 4OSI Format Space Required HHL Format Space Required CC Chain Code Space Required Text Message Text RESPONSE tDONE Business Rules e Mandatory spaces are required in the OSI format e The Associate chain code must be included in the entry in order for the Associates to view the OSI message added to the PNR e The complete entry format spaces and message test must not exceed the width of the CRT screen Additional OSI lines may
23. Corporate Locations FREE TEXT CORPORATE LOCATIONS Corporate Locations Sabre Distribution Channel BOY SCOUTS OF AMERICA 0 1 MIE CORNERSTONE STAFFING 0 1 MIE DAIICHI SANKYO 0 1 MIE DAIMLERCRYSLER SERVICES 0 2 MIE FIDELITY INVESTMENTS 1MIE ST AMERICAN n 5 MI W Business Rules Use these fields to describe Corporate Locations with proximity to the hotel property These location fields are mapped to HOD Maximum 2000 characters These fields are not mandatory Click Submit button to save work S OF AMERIC IE STAFFING CT p C Return PAGE 241 Add or Modify HOD Content Location FREE TEXT DIRECTIONS Tool Bar Tabs Free Text Directions Directions Sabre Distribution Channel Direction to the Property from Airport DAL Proceed southeast on Cedar Springs Rd towards Aviation Place Turn right on W Mockingbird Ln Slight right onto E John W Carpenter Fwy Merge onto TX 183 West Take TX 114 West Exit Solana Blvd Kirkwood Blvd Turn left an E Kirkwood Blvd Turn left an villane Business Rules e Use these fields to describe driving Directions to hotel property e These location fields are mapped to HOD e Maximum 2000 characters e These fields are not mandatory e Click Submit button to save work AIRPORT Return PAGE 242 Add or Modify HOD Content Location FREE TEXT LOCATION Tool Bar Tabs Free Text Location Location Sabre Distribution Channel PRI
24. Deposit Corporate Booking Policy GUARANTEE DEPOSIT CORPORATE BOOKING POLICY STATEMENTS Options related to guarantee deposit and corporate booking policies are predetermined statements that are selected on a YES NO basis Statements GUARANTEE DEPOSIT CORPORATE BOOKING POLICY 1 GUARANTEED LATE ARRIVAL YES 2 DEPOSIT ACCEPTED FOR GUARANTEE YES 3 AGENCY NAME ADDRESS FOR GUARANTEE YES 4 COMPANY NAME ADDRESS FOR GUARANTEE NO 5 CUSTOMER NAME ADDRESS FOR GUARANTEE NO 6 GUARANTEE TO ARC IATA NUMBER NO 7 CORPORATE ID REQUIRED FOR COR BOOKINGS NO 8 CORPORATE ID ACCEPTED FOR GUARANTEE NO Business Rules The Sabre system automatically defaults to a NO form of the statement until changed by the Associate GUARANTEED LATE ARRIVAL Indicator Explanation If the travel agent provides a credit card number and YES the guest arrives after the designated hold time 4PM or 6 PM the reservation will be held for a late arrival until the next morning as necessary Non guaranteed reservations will be held only until the designated hold time 4PM or 6PM If a guest arrives NO after that time the room will be released and the reservation will be cancelled DEPOSIT ACCEPTED FOR GUARANTEE Indicator Explanation The hotel will accept a deposit mailed directly to the property location or a deposit billed to a credit card These two options will be described in the DRS or will YES be included as acc
25. PAGE 83 Rate and Property Management Delete CD Number Return DELETE CD NUMBER Business Rules The existing rate code must be included in the format The rate code must be categorized as either N for negotiated or X for contractual The CD number may include 3 20 alpha and or numeric characters after CD This entry allows the addition or replacement of a CD number for a previously existing contractual or negotiated rate code This entry does not apply to a CD number as the actual rate code This is the only entry required to add change a CD number HRCHATTHCD Item Description HRC Primary Action H Change Key ATT Rate Code H Change Key CD Field Identifier RESPONSE Business Rules The existing rate code must be included in the format The rate code must be categorized as either N for negotiated or X for contractual This entry deletes the CD number and not the actual rate code This is the only entry required to delete a CD number PAGE 84 Rate and Property Management DISPLAY PROPERTIES ATTACHED TO RATE LEVEL DISPLAY RATE LEVELS ATTACHED TO A PROPERTY Display Properties HRL COR Attached to Rate Level Item Description HRL Primary Action Code ii Asterisk COR Rate Level RESPONSE ENTRY IN PROGRESS Y IN PROGRESS SHAARP PLUS TRAI COR CORPORATE RATES PROPERTY PROPERTY NUMBER NAME NUMBER NAME
26. Public Transportation Property accepts pets in at least some of Pets their guest rooms Has a pool indoor or outdoor pd Recreation includes golf tennis pool and Recreation fitness facilities Refrigerator Guest rooms with refrigerator Guest rooms with in room safe Room service offered at property 24 hour Room Property Facilities Service 24 Hour Room Service Restricted access to common areas during Property Facilities Restricted property certain time for example lobby doors lock access at midnight Free shuttle to from airport Ski in Ski out to other modes of transportation Has access to tennis courts on site or Tennis within walking distance Property utilizes a water purification Property Facilities Water Purification W system Wheelchair accessible w Wheelchair accessible Free WIFI in meeting Property Facilities rooms w Free WIFI in meeting rooms Free WIFI in public Property Facilities spaces w Free WIFI in public spaces Free WIFI in room Free WIFI in room Property Facilities Return PAGE 278 Fixed Fields pervices Standard Poli Type _ Breakfast included V Override Ch 7 Parking I Address requ gi Public transportation adjacent 7 Agency Name 7 Pool ME O on
27. Return AVAILABILITY STATUS CLOSED TO ARRIVAL ON REQUEST HVRAPPPPLLL 1MAR 4APR A2D B2D Item Description HVRA Primary Action Code PPPP Property Number LLL Rate Level Slash 1MAR 4APR Effective Date Discontinue Date or ALL Slash A2D B2D Room Code s or ALL A maximum of 16 codes may be entered separated with hyphens RESPONSE tDONE Business Rules When CLOSED TO ARRIVAL ON REQUEST is set the rate level and room codes specified are not open for stays beginning on the dates indicated but the booking status is ON REQUEST The Associate must either confirm KK or deny UC the Sabre user s booking Refer to the Confirmation Queue Procedures section of this handbook for additional information Use ALL to update all rate levels at a property Use ALL to update all dates 579 days in Sabre availability Use ALL to update all room codes in the rate level at a property Availability status may be set to day s of the week Example set all Fridays through Sundays in a given date range to CLOSED TO ARRIVAL ON REQUEST enter HVRAPPPPLLL 1SEP 1JANFRISUN ALL HVRAPPPPLLL ALLFRISUN SU2 SU1 The number of nights may be entered in lieu of a discontinue date Example HVCAPPPPLLL 13MAY 7NT SU2 SU1 Rooms statused CLOSED TO ARRIVAL ON REQUEST are represented by RA under the appropriate column of the availability HVV display Refer to the example und
28. A maximum of 16 room codes may be entered per rate level at each property Since multiple rate levels may exist at any given property multiple screens must also be maintained A master list of room codes is maintained in the Sabre system for use by Associates Since the list is so comprehensive it provides a very lengthy CRT display Print a hard copy of the list to select the most appropriate code for the accommodation at the property The entry to display the master list is DU HTL TYPE Although the list includes codes that exceed three characters those are employed only by Sabre users for invoice and itinerary functions Only 3 character room codes may be used by Associates As a general rule the first character of the room code indicates the class of accommodation Example A1K Class of Accommodation A Deluxe B Superior C Standard D Minimum PAGE 72 Rate and Property Management Corporate Discount Number Rate Return Return CORPORATE DISCOUNT NUMBER RATE RETURN The second character in the code usually indicates the number of beds in the room Example B2D The number in a room code is not related to the number of persons permitted in a room Single and double occupancy is controlled by the rate screen The last character in the code generally indicates the size or type of bed s in the room Example A1Q Type of Bedding King Queen Double
29. Action See OSI Step 3 Add Confirmation Number HOM30 CF 1245JHO605 Item Description HOM Primary Action Code 3 Segment Number O Identifier for Optional field Slash CF Format Hyphen s Confirmation Number RESPONSE Business Rules e A confirmation number should not be added when the status code UC is returned Return PAGE 179 Confirmation Queues STATUS SS CHANGE TO HK OR KK Step 4 Add OSI Message Optional 405 HHL XY NON SMOKING ROOM CONFIRMED Item Description 4OSI Primary Action Code space Space HHL Format space Space XY Chain Code space Space TEXT Message Text RESPONSE i Business Rules e Mandatory spaces are required in the OSI format e The Associate vendor code must be included in order for the Associate to view the OSI message added to the PNR e The complete entry format spaces and message text must not exceed the width of the CRT screen Additional OSI lines may be added individually or separated by an End Item key 8 such as 4OSI HHL XY ROLLAWAY CONFIRMED ANDSAOSI HHL XY 1 NON SMOKING ROOM CONFIRMED Sabre responds with an asterisk to accept the entry Step 5 Add Received Field 6JOAN QXY Item Description 6 Format JOAN Update performed by QXY Associate Alpha Code RESPONSE Ll e To view completed changes to PNR before ending the reco
30. Card Delete Multiple Guarantee Deposit Credit Cards Return ADD MULTIPLE GUARANTEE DEPOSIT CREDIT CARDS DELETE A GUARANTEE DEPOSIT CREDIT CARD DELETE MULTIPLE GUARANTEE DEPOSIT CREDIT CARDS To add multiple guarantee credit cards in one entry separate the card items with End Item HCGCCPPPPHOGHVIYZCAYZAXY Business Rules e Amaximum of 24 credit cards may be added in one entry Delete a credit card from the list of accepted guarantee deposit credit cards for a specified chain or property HCGCCPPPPHOGHCAN HCGCCHOGHCAN Item Description HCG Primary Action Code CC Chain Code PPPP Property Number H Change Key 0 Format G Type of Data to Update G Guarantee H Change Key CA Credit Card Code N Value N No Delete RESPONSE Business Rules e When no property number is included updates apply to the chain level e To redisplay the accepted guarantee deposit credit cards enter HODCCPPPP G To delete multiple guarantee deposit credit cards in one entry separate the card items with End Item HCGCCPPPPHOGHVINZCANZAXN Business Rules e Amaximum of 24 credit cards may be deleted in one entry PAGE 159 Guarantee Policy DELETE ALL GUARANTEE DEPOSIT CREDIT CARDS SPECIFY A GUARANTEE DEPOSIT BY ROOM CODE Delete All Guarantee Deposit Credit Cards HCGCCHOGHDEL HCGXYPPPPHOGHDEL Item Description HCG Primary Action Code CC
31. Chain Code PPPP Property Number H Change Key 0 Format G Type of Data to Update G Guarantee H Change Key DEL Format RESPONSE Business Rules e When no property number is included updates apply to the chain level Specify a Associates may specify by room code whether a guarantee or deposit is required Guarantee to book Deposit by Room Code HCMCCPPPPGAPHRCXA1KG Item Description HCM Primary Action Code CC Chain Code PPPP Property Number GAP Rate Level Code H Change Key RC Format gt End Item Key A1K Room Code G Value to be Updated G Set Guarantee Required XG Remove Guarantee Required D Set Deposit Required XD Remove Deposit Required RESPONSE ROOM INFORMATION CHANGED Business Rules e Allows Associate to specify that a guarantee or deposit is always required when booking a specific room e This option is in addition to the date ranged HVD entries that control guarantee deposit requirements for rate levels e The HCM setting will override the rate level setting for the specific room code on the specific rate level Return PAGE 160 Employee Profile Records QUICK REFERENCE Function Entry Example Display EPR List H CST Display EPR H 45646HCC Build Update EPR HB45134HCC ABB Add Authorization H AUTHLBESL Add Name H NAMSCHREINER R Change Name H NAMHRADVICK D Add
32. DATA Business Rules Any PNR activity must either be completed by ending the transaction or ignoring the record Step 2 Return Type Message RESPONSE EXAMPLE 5TO JOHN TRAVEL CENTER B4TO 5FROM KEITH SHAARP HOTESL QXY 5RE PNR REFSKSO 5PLEASE ADVISE CUSTOMER THAT FREQUENT RENTER 5CLUB ENROLLMENT HAS BEEN PROCESED 5THANK YOU FOR BOOKING SHAARP HOTELS Business Rules e All message lines must begin with 5 e Per entry each line is a maximum of 60 characters or the width of the CRT screen e Sabre responds with an asterisk to accept the entry PAGE 192 Confirmation Queues Step 3 Step 4 Return SEND QUEUE MESSAGE Verify Message P RESPONSE REMARKS 1 TO JOHN TRAVEL CENTER B4TO 2 FROM KEITH SHAARP HOTELS QXY 3 RE PNR RFKKSO 4 PLEASE ADVISE GUEST THAT FREQUENT SLEEPER 5 CLUB ENROLLMENT PROCESSED 6 THANK YOU FOR BOOKING SHAARP HOTELS QXY QXY AKM 1701 14JUL09 Business Rules e Add and or change information before sending the queue Refer to the formats on the following page e Ensure that all pertinent information is included and is easy to read Send Message QP B4TOG Item Description QP Queue Format B4TO Pseudo City Code G General Message Queue RESPONSE PLACED ON 1215 05JUN Business Rules A message may be sent to a maximum of 10 pseudo city code addresses by separating each with a Cross of Lorraine 1 such a
33. Example Property Management Display Properties Attached to a Rate HRL RRR Level Display Rate Levels Attached to Property HRLPPPP Attach Rate Level to a Single Property HRTPPPP LLL Attach Rate Level to All Properties HRTXYLLL Clone Rate Level HRTXY ZZZ LLL Detach Rate Level from a Single Property HRTPPPPHLLL Detach Rate Level from All Properties HRTXYHLLL Display Properties Assigned to Rate Code HRC COR Display Rate Codes Assigned to Property HRCPPPP Display Rate Codes Assigned to a Specific HRCPPPP LLL Rate Level at a Property Display Rate Codes that Correspond to a HRCPPPP N Specific Rate Category at a Property Assign Rate Code to Rate Level at a Specific Property HTTPPPPIBMtIBM Assign Rate Code to Common Condition Rate Level at a Property HTTPPPPCONTAMX Assign Rate Code to Rate Level at Multiple HTTPPPP PPPP PPPPIBMtIBM Properties Assign Rate Code to Rate Level at Every HTTXYAATtAAT Property Assign Rate Code to Common Condition HTTXYCONTAMX Rate Level at Every Property Unassign Rate Code from Rate Level at a Specific Property HTT41001IBMHIBM Unassign Rate Code from Common Condition Rate Level at a Property HTT41001CONHAMX Unassign Rate Code from Rate Level at Multiple Properties HTT41001 41002 41003IBMxIBM Unassign Rate Code from Rate Level at HTTXYAATHAAT Every Property Unassign Rate Code from Common HTTXYCONHAMX Condition Rate Level at Every Prope
34. Extra EM Options Fees for a Given Rate Level Add Update Rate Ranges n a Add Update Rate Ranges 115 PAGE 6 SABRE GDS HOTEL MANUAL CONTENTS 5 DEFINED VIEWERSHIP NATIVE SABRE TPF LINKS eHOTELS GUI LINKS TO FIND co Seid AGE Quick Reference n a Quick Reference 116 n a Fundamental Database Operations uy Operation Levels n a Levels MN Purpose Neg Con Rates n a Purpose Negotiated Contractual Rates 118 Cen Daine ders n a Open Defined Viewership 118 Specific Defined Viewership n a Specific Defined Viewership 118 Sponsorship n a Sponsorship BEN Purpose Std Rates n a Purpose Standard Rates MOM Chain Pool n a Chain Pool 119 Non Specified n a Non specified 119 Rate Return n a Rate Return EN AAE codes n a All alpha Codes 119 Disp Viewership Record n a Display Viewership Record X AND N Display Viewership record for Standard Display Viewership Record n a Rate Code EM Set Allow n a Set Allow condition EN Sei Dany n a Set Deny condition EN AVAILABILITY STATUS MANAGEMENT Quick Reference n a Quick Reference 124 Fundamental paraba n a Fundamental Database Operations 127 Operations Effective and Disc Dates GUI Availability Effective and Discontinue Dates 127 256 Min Max Stay n a Minimum Maximum
35. Guarantee Required HVDPPPPLLL CYCLE G Set Cancellation Statement HVDPPPPLLL CYCLE C24H Remove Deposit Required HVDPPPPLLL CYCLE XD Remove Guarantee Required HVDPPPPLLL CYCLE XG Remove Cancellation Statement HVDPPPPLLL CYCLE XC Set Minimum Length of Stay HVMPPPPLLL CYCLE NN Set Maximum Length of Stay HVMPPPPLLL CYCLE NN Set Minimum and Maximum HVMPPPPLLL CYCLE NN NN Length of Stay Note e One cycle values are set for minimum and maximum stay requirements they may not be removed However they may be changed to the default values or another value from 1 to 99 Sabre default values are o Minimum Stay 1 Night o Maximum Stay 99 Nights Display Cycle HVVPPPPLLL Values Item Description HVV Primary Action Code PPPP Property Number LLL Rate Level Response XYPPPP SABRE HOTEL LLL Ll A2D BIK E DATE MS MX GTE CXL CYCLE 01 20 G 06P AAPR 6 OGP 1 02 20 6 72H 15FEB 02 20 6 06P The following information is reflected in the display example above Return PAGE 151 Availability Status HOTEL CYCLE INDICATORS For the Date The following has been set Range 14 April 31 2 Night Minimum Stay December 20 Night Maximum Stay 6PM Hold Indicator 6PM Cancel Indicator 01 January 14 February 2 Night Minimum Stay 20 Night Maximum Stay 6PM Hold Indicator 72 Hour Cancel Indicator 15 February 579 Day of Inventory 2 Night Minimum Stay 20
36. HCCFLORIDA 2 Verify the correct Point of Interest listings by entering the first four letters of the listing or by entering the first letter only HCCFL DISN HCCFL D HCCC FR LOUV HCCC FR L On occasion you may find that a desired point is not listed on the HCC table Associates may request that a new Point of Interest be added to the table by following the guidelines on the Hotel eServices website http hoteleservices sabre com Please adhere to the guidelines listed below when submitting requests Facilities must contain the specific and proper names The table below provides examples of acceptable names to be used when requesting a new Point of Interest Type of Facility Acceptable Request Museums SMITHSONIAN MUSEUMS Parks HYDE PARK Golf Courses ST ANDREWS GOLF COURSE Race Tracks RUIDOSO DOWNS Stadiums THE BALLPARK AT ARLINGTON Convention Centers HOLLYWOOD CONV CENTER Beaches MALIBU BEACH Malls MALL OF AMERICA Hospitals Clinics MAYO CLINIC Zoos SAN DIEGO ZOO Return PAGE 47 Hotel Property Description Guidelines for Standard Abbreviations Guidelines for Items NOT to be requested Location Codes Return POI GUIDELINES FOR STANDARD ABBREVIATIONS POI REQUEST RESTRICTIONS LOCATION CODES Points of Interest are limited to a maximum of 25 characters The table below provides standard abbreviations to be used when requesting
37. Hot None el Hold Time Formatted Cancellation CANCEL REFER TO PROPERTY DESCRIPTION Statement Room Codes Status CLOSED The date field can be specified in DDMMM DDMMMYY or DDMMMYYYY format These date fields may be entered as Date Date 1NOV 12DEC Date Number of Nights 1NOV09 200NT Date END 1NOV2009 END Day of Week 1NOV 1JAN10WED 1NOV 1NOV2009 400NT 1NOV 12DEC 1NOV END 1NOV99 12DECOO 1NOVO09 END 1NOV1999 12DEC1999 1NOV2009 END 1NOV 200NT 1NOV 1JAN10WED 1NOV99 200NT 1NOV 1JAN10MONWED PAGE 127 Availability Status Management Minimum Maximum Stay Daily Indicator Guarantee Return MINIMUM MAXIMUM STAY DAILY INDICATOR GUARANTEE These variations of date format should be used when updating the following items e Availability Status e Minimum Maximum Stay Requirements e Guarantee Deposit Requirements Business Rules e END may be used as a discontinue date to indicate infinity or a rolling end date Items with END will apply to all days after the effective date and will roll in as each new day is added to the 579 day detail period unless a suspended item or cycle value has been set for the specified item e Day of week indicator s may be included to update applicable days In the examples above the use of WED would update every Wednesday during the date range specified while MONWED would update every Monday through Wednesday for the date range Unles
38. INDICATOR HVVPPPPLLL 1JAN Item HVV Primary Action Code PPPP Property Number LLL Rate Level Slash 1JAN Effective Date RESPONSE CCPPPP SABRE HOTEL LISTING A1K B2D DATE MS MX CXL O1JAN 01 15 24H 02JAN 01 15 24H 03JAN 01 15 24H O4JAN 01 15 24H O5JAN 01 15 24H O6JAN 01 15 24H O7JAN 01 15 24H O8JAN 01 15 24H 09JAN 01 15 24H 10JAN 01 15 24H 11JAN 01 15 24H 12JAN 01 15 24H 13JAN 01 15 24H 14JAN 01 15 24H 15JAN 01 15 24H Business Rules e The cancel values are displayed beneath the CXL field e Since there are 579 days in the current availability period approximately 1 amp 1 2 years it may be necessary to include the year YY in the request For example it is possible that the 579 detail period could include O1JANO9 and 01JAN10 therefore the year must be included when viewing the latter date If the year is omitted from the entry Sabre will default to the closest date whether it is the current date 1 day prior to current date or a future date This is helpful to understand since the HVV display does not contain the year in the response Please note the following examples HVVPPPPLLL 01JAN HVVPPPPLLL 01JANO9 HVVPPPPLLL 01JAN10 PAGE 205 PAGE 206 This section is devoted to the management of Hotel Content in the Sabre eHotels GUI Return PAGE 207 Sabre eHotels GUI GETTING STARTED This section is a guide for entering and modifying Hotel content
39. N is DENY The ALLOW command is used when establishing a viewership record for negotiated and contractual rates because the default condition is denied The Associate MUST allow viewership at least at the Pseudo City level in order for the rate to be seen by the designated Subscribers If no pseudo city code is input at the Pseudo City level Sabre will not continue to process any other levels City or Country and the rate will not be viewable For X and N rates the Associate may choose Open Defined Viewership which permits the display of rates to any Subscriber when the correct Category and Rate Code is included in the shopping entry In this instance ALL is set at the Pseudo City level in the viewership record Only those Subscribers who know the correct Rate and Category Code and enter the information in the proper format are able to view the rate Another choice for X and N rates is Specific Defined Viewership which permits access to rates by adding the specific Subscriber codes of authorized viewers to the Pseudo City level in the viewership record When the Associate defines viewership to a Subscriber s main or controlling office the controlling office may sponsor and extend viewership to any other member branches by allowing use of translation tables in Sabre When a viewership level is set to Allow for X and N rates the implied default is all ineligible pseudo city codes are denied
40. Night Maximum Stay 6PM Hold Indicator 6PM Cancel Indicator 580 Day of Inventory Until Removed 1 Night Minimum Stay 20 Night Maximum Stay Guarantee Indicator 6PM Cancel Indicator Business Rules e Once set a cycle value remains until it is removed or changed If use of NFM previous day roll in logic is preferred refer to Hotel Nightly File Maintenance NFM in this same section for additional information Return PAGE 152 Guarantee Policy QUICK REFERENCE Function Entry Example Display Guarantee Policy in HOD Chain Guarantee Policy HODCC G Property Guarantee Policy HODPPPP G Create Change Policy Option Property Level HCGCCPPPPH0PH1Y Chain Level HCGCCHOPH1Y Multiple Property Policy Options HCGCCPPPPHOPH1Y 2N 5Y Multiple Chain Policy Options HCGCCHOPH1Y 2N 5Y Change All Policy Optionsto NO at HCGCCPPPPHOPHDEL property level Change All Policy Optionsto NO at HCGCCHOPHDEL chain level Redisplay Policy HODCCPPPP G Display Master Credit Card Table HCA Guarantee Deposit Credit Cards Add at Property Level HCGCCPPPPHOGHVIY Add at Chain Level HCGCCHOGHVIY Add at Multiple at Property Level HCGCCPPPPHOGHVIYSCAYSAXY Add at Multiple at Chain Level HCGCCHOGHVIYSCAYSAXY Delete at Property Level HCGCCPPPPHOGHVIN Delete at Chain Level HCGCCHOGHVIN Delete at Multiple Property Level HCGCCPPPPHOGHVINS
41. Open This section will display news about system issues that may impact the Sabre Enterprise Hotels including maintenance and outages Tips Open Want some handy tips and suggestions Frequently Asked Questions Open Questions and answers on topics of interest e Select Property Rate Range from the Property drop down list Rates Search for Property Search Enter Search Qualifiers Marketer Property Group s Test Chain All Property Groups M Chain All Chains AN A N A Hotels AR AC Hotels HS Abacus Merchant eHotels Property Number Property Name 65500 City Airport City Code Country State Province All Countries v All States Show Extended Search Criteria Search Clear Search Qualifiers Search Results 1 Found Select Property Name Marketer ID Chain ID Sabre Property ID Tity State Province Country QA8Test Hotel TEST QA 65500 SAN FRANCISCO California Usa United States e Enter Property number and or other search criteria e Click Search e When the page refreshes check the box adjacent to the property e Click Property Rates Return PAGE 251 Add or Modify HOD Content Rate Range ADD RATE RANGE Add Rate Range Property Rates Property Information Property ID 65500 Marketer ID TEST Chain ID QA Property Name QA amp Test Hotel City SAN FRANCISCO State California
42. P Promotional Packge R Rack Tour PAGE 71 Rate and Property Management Rate Screens Room Codes Return RATE SCREENS ROOM CODES The Sabre user includes the category code in the shopping entry and the Sabre system responds with the rate codes room codes and rates as assigned by the Associate The Associate must program at least one but not more than three category codes for each standard rate code X N Consortium Travel Agency Corporation Large Company Contractual X and Negotiated N rates are rate agreements between the Associate and another party The category code X must be assigned to all rate codes representing a rate agreement with a consortium or group of travel agencies Any rate code representing an agreement involving a specific corporation must be assigned to the category code N No other category code may be assigned to a rate code when assigned to category X or N Sabre users have the option of using R as a category code to shop specifically for RAC rates R is assigned automatically by the Sabre system and cannot be assigned to any rate code other than RAC The Associate is responsible for updating and maintaining rates for all properties listed in the Sabre system Each rate level must have a rate screen where the room codes and actual charges for single and double occupancy are loaded with the applicable effective and discontinue dates
43. Rate Level H Change Key RC Format RC Room Change End Item Key 1 Display Position optional A1K Room Code 1 Number of Rollaways Allowed Optional Defaults to 0 CXS Room Indicators C Commissionable S Rate Return On NC Noncommissionable XS Rate Return Off Defaults Commissionable Rate Return Off Slash EX Extra Fee Type Room Specific Fees Optional Hyphen 4 00 Extra Fee Rate or NA End Item Key 2 Display Position B1K Room Code 2 Number of Rollaways Allowed cs Room Indicators Slash EX Extra Fee Type Hyphen 10 00 Extra Fee Rate or NA Slash CR Extra Fee Type Hyphen 10 00 Extra Fee Rate or NA Slash RA Extra Fee Type Hyphen 10 00 Extra Fee Rate or NA RESPONSE ROOM INFORMATION CHANGED PAGE 97 Rate and Property Management DISPLAY PRIMARY RATE SCREEN Business Rules e Separate multiple extra fee items with slashes e Multiple room changes may be entered by preceding each room with the End Item key 2 All edits will be applied to all items in the entry and the items will be processed only when the entire entry has been validated Display Primary Rate HCMXY12006COR Screen Item Description HCM Primary Action Code XY Chain Code 12006 Property Number COR Rate Level Asterisk RESPONSE HCMXY12006COR XY 12006 COR RATES 16JULO9 1225V USD 2 COR ROOM RATE SMT
44. Reference eServices Administrative User Create User ID Affiliate or Organization First Name Last Name Password Retype Password Disabled Excluded Included Account Managers gt gt Move Selected gt gt Administrators Associate Help Desk Hotel Desk IM GUI Budget Admin Users IM GUI Hotelier Super Users gt gt Move All gt gt IM GUI Hotelier Update Users IM GUI Hotelier View Users IM GUI Sabre Admin Users lt lt Move All lt lt Old Property Switchover Property Group Connectivity Property Group Sub Brand lt lt Move Selected lt lt Submit and Return Cancel Business Rules e InUser Create all fields are mandatory except the check box for Disabled e Under User Groups lower section move appropriate User privileges to from Excluded to Included e Click Submit to save work Return PAGE 274 Add or Modify HOD Content Administrative Administrative User Modify Return USER MODIFY Use this area to assign new password or update a name change or to add or remove user privileges e From the Users page enter search criteria in any or all fields e ClickSearch e When the page refreshes check the box adjacent to the User needing modificatio n e Click Modify Users Affiliate Representation Affiliate Sabre TPF Create Create a new User Search Enter Search Qualifiers User ID LWEIDNER Fir
45. Return n a Rate Return 73 Rate Pool Level n a Rate Level Pool 74 Create Rate Level n a Create Rate Level 75 Change Delete Rate Level n a Change Rate Level 76 Display Rate Code Pool Rate Code Rate Plan Rate Code Pool 77 218 Create Standard Rate Code n a Create Standard Rate Code 79 Create Contract Rate Code n a Create Contractual Rate Code 80 Create N Rate Code n a Create Negotiated Rate Code 81 Change Rate Code nis Change Rate Code Definition 82 Definition Change Rate Category n a Change Rate Category Code 82 Delete Rate Code n a Delete Rate Code 83 Add Change CD Number n a Add Change CD Number 83 Delete CD Number n a Delete CD Number 84 We Display Properties Attached to Rate Level 85 Levels OS Rate Code Rate Plan Display Rate Levels Attached to a 85 218 Property PAGE 5 SABRE GDS HOTEL MANUAL CONTENTS 4 RATE AND PROPERTY MANAGEMENT OR NATIVE SABRE TPF LINKS eHOTELS GUI LINKS TO FIND GOTO PAGE TPF GUI Attach Rate Levels n a Attach Rate Level to a Single Property 86 Aus aa Taal iia Attach Rate Level to All Properties in a 86 e Chain Clone a Rate Level n a Clone a Rate Level 86 Detach pam als iia Detach a Rate Level from a Single 87 M Property Detach Rate Levels n a Detach Rate Level from All Properties 87 Display Properties n a Display Pro
46. Select Airport Primary Airport Direction from Airport to Property 3 FSG West v InsetAipor CiyRow Delete Selected Airpor City Row s Allow Matching Property SubmitendRetum Submitand Continue Cancel Business Rules e Allfields which are not grayed out may be updated 9 Always click one of the Submit buttons to save work e Submit and Return saves the work and returns the user to the previous search page e Submit and Continue allows the user to save the work and continue making modifications on the same property Return PAGE 219 Add or Modify HOD Content PROPERTY MODIFY Additional fields on Core Tab URL US Government fire and safety approved Travelocity Certified Latitude Longitude Geo Confidence Level Airport City Code Select Airport 3 FsG Primary Airport Direction from Airport to Property 5 West InsertAirporyCityRow Delete Selected Airport City Row s Allow Matching Property Business Rules e URL e Travelocity Certified e latitude Longitude Geo Confidence Level Automatically generated when property create is submitted e Allow Matching Property URL mandatory Mappen Business Rules Additional Information Field to HOD No No US Government Mapped Mandat fire and safety d to HOD Business Rules Additional Information approved Put a check in the box No Yes Chec
47. Stay Definition 128 Daily Indicator n a Daily Indicator Definition 128 Guarantee n a Guarantee Definition 128 Forced Guarantee n a Forced Guarantee Definition 129 Deposit n a Deposit Definition 129 Deposit Waiver n a Deposit Waiver Definition 129 Cancellation Statement n a Cancellation Statement 129 Room Codes n a Room Codes Definition 129 Open n a Open Definition 129 Closed n a Closed Definition 130 On Request n a On Request Definition 130 Closed to Arrival n a Closed to Arrival Definition 130 n a Closed to Arrival On Request Definition EM _ Request Wildcard Characters n a Wildcard Characters 130 Suspended Items n a Suspended Items 130 PAGE 7 SABRE GDS HOTEL MANUAL CONTENTS 6 AVAILABILITY STATUS MANAGEMENT NATIVE SABRE TPF LINKS eHOTELS GUI LINKS TO FIND 9 Adv Reservation Req Advance Res rhetsa 130 233 Definition NFM Overview n a Nightly File Maintenance Overview 131 Desc Items Processed n a Description of Items Processed 132 Previous Day Logic n a Previous Day Logic 133 Display Avail Indicators n a Display Availability Indicators 134 Display Avail Indicator n a Display Availability Indicators by Date 135 Set Change Min Max Stay n a Set Change Minimum Maximum Stay 137 Set Delete Daily Guarantee Set Delet
48. Stay of 5 Nights NFM updates the specified field s with a preset value for each 580 day roll in HVMPPPPLLL CYCLE 4 5 For additional information about cycle values Set Cancellation Statement at 24 Hours refer to Hotel Cycle Indicators in this same section HVDPPPPLLL CYCLE C24H 3 The Sabre system will automatically copy the Assume that property XY12345 does previous day s values for each of the fields not have any suspended availability or This establishes the Sabre defaults cycle values set for rate level COR and that the 579 day from the current date is 27DEC10 The Sabre system will roll in the 580 day 28DEC10 to have the same settings as the previous day The following illustration may help explain what will occur based on previous day logic Return PAGE 132 Availability Status Management NFM Illustration of Previous Day logic HVV2907RAC 27MAY10 RESPONSE RAC LISTING BIK C1Q B E E E B N E E Business Rules Since no suspended items or cycle values were set the previous day settings will remain in effect e 2 Night Minimum Stay e 99 Night Maximum Stay e Guarantee Required e 6pm Guarantee Statement e Closed Room Availability Return PAGE 133 Availability Status Management Display Availability Indicators HVVPPPPLLL DISPLAY AVAILABILITY INDICATORS Item Description HVV Primary Action C
49. a new Point of Interest Type of Facility Abbreviation Air Force Base AFB Naval Air Station NAS Center or Centre CTR Convention CONV Building BLDG Headquarters HDQ National NATL International INTL Hospitals HOSP University UNIV Keep in mind that when a Subscriber is searching for a location by Point of Interest POI the listing that appears is by U S state or by country not by city The reference point should provide a quick reference to locate desired properties Local attractions should be listed appropriately in the HOD Follow the guidelines below listed on the Hotel eServices website The following Points of Interest will not be accepted e Local Businesses restaurants local amusements department stores miniature golf bars e Annual Events golf tournaments races festivals parades e Generic Points downtown business district individuals names oceans bodies of water Points of Interest are limited to a maximum of 25 characters The table below provides standard abbreviations to be used when requesting a new Point of Interest Code Location Description C City Hotel is within the city limits of the city being serviced by the primary airport or Point of Interest Hotel is within 10 miles of the primary airport A Airport Must be updated by Sabre Hotel Desk as code is used only for the primary index R Resort Hotel is clas
50. after 5PM central Time The following error or advisory message will display when attempts are made to change the category code during Sabre peak processing time if the rate code is assigned to a rate level ALLOWED 8A 5P IF ASSIGNED TO RATE LEVEL e The following error message will display if attempts are made to change a standard rate category code to an N or X category tCANT CHANGE FROM NON NON TO N X Return PAGE 82 Rate and Property Management Delete a Rate Code Add Change CD Number Return DELETE A RATE CODE ADD CHANGE A CD NUMBER HRCHARP Item Description HRC Primary Action Code H Change Key ARP Rate Code RESPONSE tDONE Business Rules A rate code cannot be deleted from the pool if it is assigned at any property in the chain The Sabre system will respond DONE or advise that the rate code is active If active determine where by including the rate code in the basic entry HRC ARP When a rate code is deleted from the chain pool any category codes associated viewership data and Hotel Rate Description HRD data is also deleted Database size may affect the processing time Refer to the Quick Reference section for a list of steps to follow for the deletion process HRCHATTHCD 17442 Item Description HRC Primary Action H Change Key ATT Rate Code H Change Key CD Field Identifier Hyphen 17442 New CD Number RESPONSE
51. and Continue Cancel Tool Bar Tabs e Select Add a Contact Add a Contact Contact Information Create Enter Contact Details Contact Type General v Title Ms First Name Last Name Property Owner Primary eMail Secondary eMail abc abc com Primary Phone Secondary Phone 999 999 9999 Fax Number 999 999 9998 O Include Contact in Marketing Marketing Communication Method Communication eMail HTML v ok Cancel Business Rules e Mandatory fields are Contact Type Title Frist and Last Name Primary Phone All other fields are by choice e Click OK button to add contact PAGE 247 Add or Modify HOD Content Contacts Ratings Tool Bar Tabs Modify Contact Tool Bar Tabs Delete Contact Tool Bar Tabs Ratings Return MODIFY CONTACT DELETE CONTACT e Check the box adjacent to the Contact to be modified e Select Modify a Contact RATINGS Madify a Contact Remove Contacts Add a Contact e Make appropriate modifications e Click OK e Click Submit to save work e Check the box adjacent to the Contact to be deleted e Select Remove Contacts e Euge ks M Contacts GELU ES SISI ENTIS Contacts Modify a Contact Remove Contacts Add a Contact e Click Submit to save work This tab displays Rating information as it is supplied to Sabre by a third party There are no adjustments that can be made by the Hotel Ass
52. arcade babysitting or playground Kitchen KTCN Property has some rooms with kitchen facilities Local calls LCAL X Free local calls Property Facilities Meeting MEET Has meeting or conference room Mini bar MINI Guest rooms have mini bar Room Traits No Adult Channels NATV No Adult Channels offered on TV Room Traits Non smoking NSMK Has non smoking rooms Outdoor Pool OUPL Property has outdoor poo Parking PARK X Free parking offered at property Property Facilities Public Transportation PBTR X Public transportation immediately in Property Services front next to or behind property Bats PETS Property accepts pets in at least some of their guest rooms Pool POOL Has a pool indoor or outdoor Recreation RECR Recreation includes golf tennis pool and fitness facilities Refrigerator RFRG X Guest rooms with refrigerator Room Traits Safe RMSF X Guest rooms with in room safe Room Traits Room Service RMSV X Room service offered at property Property Facilities 24 hour Room Service RS24 X 24 Hour Room Service Property Facilities Restricted access to common areas Property Facilities Restricted property oe RSTR X during certain times example lobby access is doors lock at midnight Shuttle SHTL X Free shuttle to from airport Property Services Property is accessible by skiing in Property Facilities Ski in Ski out SKIO X addition to other modes of transportation Smoke free SMFR Smoke Free property Property Facilities Smoking SMOK Smoking rooms available Ro
53. be added individually or separated by an End Item 40SI HHL XY ROLLAWAY CONFIRMED AND 4OSI HHLXY1 NON SMOKING ROOM CONFIRMED e Sabre responds with an asterisk to accept the entry Step 5 Add Received Field 6JOAN QXY Item Description 6 Format JOAN Update Performed by QXY Associate Alpha Code RESPONSE tDONE Return PAGE 184 Confirmation Queues Step 6 Cancelled Bookings Enter Multi Host Partition Return CONFIRMATION PROCESSING Business Rules e To view completed changes to the PNR before ending the record enter A before end transaction E e Sabre responds with an asterisk to accept the entry End Transaction E RESPONSE OK 1645 RFKKSO Business Rules e The response includes the time the transaction was completed and the PNR number If the OK response is not received the record remains in the work area until the required field is adjusted The record must be ended in order to continue to another PNR When an existing booking is cancelled through Sabre by a Subscriber the hotel segment contains the status code XX and the Header Message CNL The booking must be cancelled in the Associate in house reservation system It is recommended to return a cancellation confirmation number as an OSI message so the Subscriber knows that the cancelled booking has been received 4OSI HHL XY CNLXD 1645J15 JACKSON IN 15FEB Associates cannot cancel any segments in the itinerary of a PN
54. contains the following column headings Column Heading Description DATE Effective Date of Parameters MS Minimum Number of Nights Stay Required Defaults to 1 MX Maximum Number of Nights Stay Allowed Defaults to 99 GTE Daily Indicators Defaults to N 1 10 Hotel Hold Time D Deposit Required G Guarantee Required N None CXL Cancel Indicator Refer to the Hotel Rate Description section of this handbook for additional information e These symbols appear under the room codes Symbol Description Blank Space Open Available for Sale Closed Not Available for Sale R On Request A Closed to Arrival RA Closed to Arrival On Request e When nine or more room codes exist for a given rate level availability will be shown for eight days and eight room codes at a time The column headers are duplicated for each group of dates and room codes PAGE 136 Availability Status Management Set Change Minimum and Maximum Length of Stay Optional SET CHANGE MINIMUM AND MAXIMUM LENGTH OF STAY HVMPPPPLLL 12MAY 30MAY 2 20 Item Description HVM Primary Action Code PPPP Property Number LLL Rate Level or ALL Slash 12MAY 30MAY Effective Date Discontinue Date or ALL Slash 2 Minimum Number of Nights Stay Required Slash 20 Maximum Number of Nights Stay Allowed RESPONSE DONE MINIMUM AND MAXIMUM STAY S
55. e The response includes all properties in the chain where the rate code has been assigned e Database size may affect the processing time HRCPPPP Item Description HRC Primary Action Code PPPP Property Number s Asterisk RESPONSE THE PERFECT HOTEL TE RATE CODE DEFINITION PAGE 88 Rate and Property Management Assign Rate Code to Rate Level at a Specific Property Return ASSIGN RATE CODE TO RATE LEVEL AT A SPECIFIC PROPERTY Business Rules Rate codes attached to standard category codes display first in alphabetical order Rate codes attached to category N are listed next in alphabetical order Finally rate codes attached to category X are listed in alphabetical order To display only the rate codes assigned to a specific rate level at the property add the rate level to the entry o HRCPPP LLL To display only those rate codes that correspond to a specific category code at the property add the category code to the entry o HRCPPPP N HRCPPPP X HRCPPPP C HTTPPPPIBMtIBM Item Description HTT Primary Action Code PPPP Property Number IBM Rate Level t Cross of Lorraine IBM Rate Code RESPONSE tDONE Business Rules The rate level MUST be attached to the property before any rate code s can be assigned The rate code must already exist in the chain pool before it can be assigned to a rate level at the property The same
56. entry is used to assign a rate code to a common condition rate level at the property o Example Rate Level CON Rate Code AMX HTTPPPPCONTAMX PAGE 89 Rate and Property Management Assign Rate Code to Rate Level at Multiple Properties Assign Rate Code to Rate Level at Every Property in a Chain Return ASSIGN RATE CODE TO RATE LEVEL AT MULTIPLE PROPERTIES ASSIGN RATE CODE TO RATE LEVEL AT EVERY PROPERTY IN A CHAIN HTT41001 41002 41006 41004 41004IBMIIBM Item Description HTT Primary Action Code 41001 First Property Number R Comma 41002 Second Property Number Comma 41003 Third Property Number Comma 41004 Fourth Property Number Comma 41005 Fifth Property Number IBM Rate Level t Cross of Lorraine IBM Rate Code RESPONSE WILL PROCESS WHEN RESOURCES AVAILABLE Business Rules e Amaximum of five properties may be specified in one entry e Property numbers must be separated with a comma HTTXYAATtAAT Item Description HTT Primary Action Code XY Chain Code ATT Rate Level t Cross of Lorraine ATT Rate Code RESPONSE tOK WILL PROCESS WHEN RESOURCES AVAILABLE Business Rules e The 2 character chain code MUST be included in the format e The same entry is used to assign a rate code to a common condition rate level at every property in a chain e Example Rate Level CON o HTTXYCONT
57. immediately on list Return PAGE 253 Add or Modify HOD Content Availability OPEN CLOSE AVAILABILITY Hotel Availability Hotel availability may be opened and closed in eHotels To access use the dropdown list under Property and select Availability Sabre Enterprise Hotels Home User LIN WEIDNER Affiliate Marriott Intern sai Property ced Availability Online utility to manage hotel content for Sabre Property 4 Property Ra gA Holdings points of sale I want to Getting Started Open Request a Property Need some help getting started View or Modify a Property Updates Open This section will display news about updates to the system or the way the system works as well as industry news that affects Sabre Enterprise Hotels System Issues Open This section will display news about system issues that may impact the Sabre Enterprise Hotels including maintenance and outages Tips Open Want some handy tips and suggestions Frequently Asked Questions Open Questions and answers on topics of interest Property Group Property Reference eServices Administrative Property Availability Search for Property Search Enter Search Qualifiers Marketer Property Group s an Marketers All Property Groups v Chain All Chains AN AN A Hotels AR AC Hotels HS Abacus Merchant Sabre Property Number Property Name City Airport City Cod
58. in access has been authorized to another all alpha or pseudo city code For example Associates have limited access to the city MHX for Multi Host confirmation processing Display EPR H 5555HXY Item Description H Format 5555 ID or Sabre Sign in Number H Hotel Associate Indicator XY Chain Code RESPONSE Q CESS LIMITED TRAVEL HTLDBM SUBMGR UNYPAR TIVE ASSIGNED 17 CREATED BY FSG N3C 26JA Return PAGE 164 Employee Profile Records EPR BUILD UPDATE EXPLANATION 1 The agent name all alpha sign and EPR number OFC is not used by Associates However the ASO or automatic Sign Out time is indicated here 3 Indicates LIMITED TRAVEL which functions with the field ALSO This indicates the other pseudo or alpha cities the Associate may access For example is dedicated for Associate use to confirm bookings from Multi Host carriers SCR is not for Associate use 4 ALSO lists any additional alpha and or pseudo city codes which the EPR may access 5 7 List of all Duty codes and UAT Keywords assigned to agent 8 Indicates the status of the EPR record When the agent assigns a passcode and signs in to Sabre for the first time the status becomes ACTIVE and the indicator PASSCODE appears 9 The original create date and the agent sign of the creator The letter H at the beginning of the line indicates that c
59. in the HVV response will be the 579 day The next day in availability to roll in will be referred to as the 580 day During Nightly File Maintenance three areas items will be processed to establish the roll in value s within five impacted fields The five impacted fields are e Minimum Stay e Maximum Stay e Cancellation Statement e Availability Status e Guarantee Deposit These are the three areas items processed an the order in which they are processed 1 Suspended Availability Availability Status Items Only 2 Cycle Values All Fields 3 Previous Day All Fields PAGE 131 Availability Status Management A Description of the three areas items processed appears below NFM Item Description Example 1 The Sabre system will apply any Availability Status Suspended Availability Status Suspended Items an Associate has established for a property HVOPPPPLLL DDMMMYY If a suspended item has been applied for DDMMMYY A1K property me svete isis The date range in this example is beyond the roll in value desired and does not the current 579 day availability period look at the previous day The system ignores normal Sabre defaults For additional information about suspended items refer to Availability Status Suspended Items in this same section 2 Cycle values are any value an Associate Set Minimum Stay of 4 Nights amp Maximum establishes for a property that will ensure
60. n a Table Values in HOD 37 Table Values HOT n a Table Values in HOT 38 Update Free Text GUI Free Text Update Free Text Content 42 226 Policy Requirements GUI Policy Policy Requirements 39 235 Property Information GUI Property Information Property Information 40 223 Room Descriptions GUI Room Description Room Descriptions 41 234 Location Information GUI Location Location and Area Information 41 242 Display Free Text Content n a Display Free Text Content 42 Guidelines for Free Text o EOE Guidelines for Entering Free Text 42 Category Add Free Text See Business Rules or Each Add Free Text Content 43 Category Values for Keywords n a Values for Keywords 43 DISP IG DEL COM TXT n a Display Ignore Delete Commit Text 44 Verify HCB Text n a Verify HCB Text in TPF 44 Category Display Order n a HOD Category Display Order 45 Indexes and POIs GUI Add POIs Update Index Points 46 245 Indexes and POIs GUI Add POIs Indexing to Points of Interest 46 246 Display HCC Table n a Display HCC Table 46 New POI Request GUI POI Request New Point of Interest Requests 47 263 Guidelines for POIs GUI POI Guidelines Guidelines for Point of Interest 47 263 Location Codes n a Location Codes 47 Transportation Codes n a Transportation Codes 49 Miles Directions GUI Miles Direction Miles Directions 49 246 SabreAtlas n a SabreAtlas 49 Guidelines for Indexing GUI Add POIs Guidelines for Indexing 50 245 Display Points of Inter
61. plans Business facilities include meeting rooms Business Facilities BUSN convention facilities and dedicated business center In room Coffee Tea CFEE X In room Coffee Tea makers Room Traits Convention CONV Has convention facilities on or attached to property Casino CSNO Has gambling facility or casino Data port DATA Property has data port in room has internet access dial up Laundry DCLN Dry cleaning and or laundry service at property Dining DINE Has a restaurant on site Executive floors with complimentar Executive Floors EXEC X P wi Y Property Facilities services Fitness FITN Has a gym or workout room on site or within walking distance Spa FSPA X Full service spa on property Property Facilities Golf GOLF Has access to a golf course on site or within reasonable proximity Rooms available that are cleaned to Hypoallergenic HYPO X in Room Traits hypoallergenic standards all of the time High speed Internet High speed internet access available in HSPD X rooms Property Facilities Indoor Pool INPL Property has indoor pool Guest rooms are accessible only through Interior Corridors INTR interior corridor accessible via monitored lobby or other common area Jacuzzi JACZ Jacuzzi in some rooms at property Return PAGE 29 HOT Update Location in eHotels Amenity Name format in GUI Description GUI code only Kids KIDS Has children s program video
62. rate applies The rate screen can show rates which contain discontinue dates outside the 579 day detail period up to five years in the future The dates that extend beyond the 579 day current period will be suspended and processed during nightly file maintenance as each new day is rolled into the system END may be used as a discontinue date to indicate infinity or a rolling end date Rate items with END will apply to all days after the effective date and will roll in as each new day is added to the 579 day detail period When an asterisk appears to the right of the discontinue date the date split for the room rate is not in sequential date order In other words there is a gap that is not converted between the effective and discontinue dates This indicator is simply a flag or reminder Refer to the A1K room code in the display example on the previous page The indicates that no rates are assigned between 21AUG and 24AUG If a Cross of Lorraine t or sometimes X appears in the lower right corner of the rate screen more information follows and a Move Down MD command is required in order to view the additional information Refer to Additional Rate Screen Display Options on a subsequent page for applicable entries when a more specific display is desired Room codes that have no rates assigned for the requested dates will not display in the Hotel Availability response If a rate is set to zero 0 on single or doubl
63. request the removal of specific information If requested the Associate will have 24 hours to delete the information After 24 hours the Sabre Hotel Desk may remove the information Prior to building hotel descriptions obtain and organize all pertinent information In order to maximize the number of bookings made through the Sabre system for each property it is important to enter complete concise and easy to read information The more thorough the content the easier it is for a Sabre user to describe and subsequently sell the property This section explains how to enter or modify descriptive content regarding a hotel property including property features room amenities policies location points of interest credit cards and more Return PAGE 215 Add or Modify HOD Content LOGIN TO EHOTELS GUI HOME PAGE Login to eHotels GUI Enter login credentials exactly as provided keeping in mind that the login fields are case sensitive a Sabre Enterprise Hotels Sign In Please sign in User ID Password Affiliate or Organization Sign In Home Page From the Manage Hotel Data section select View or Modify a Property December 4 2012 4 Sabre Enterprise Hotels Home User LIN WEIDNER Affiliate Marriott International Property Group Property Reference Administrative Glossary Logout Online utility to manage hotel content for Sabre Manage Hotel Data Holdings points of sale I want to Gettin
64. the week 9 lfaguarantee or deposit is required the booking cannot be processed without the acceptable methods of payment for the guarantee or deposit e fthe Associate requires the user s address in the PNR the Sabre user cannot end the record without adding the address e change or remove a guarantee deposit or address requirement the indicator must be cancelled using one of the following codes Return PAGE 138 Availability Status Management SET DELETE DAILY GUARANTEE DEPOSIT INDICATORS Code Description XG Cancel Guarantee Requirement XD Cancel Deposit Requirement XA Cancel Address Requirement must be used with ALL for all dates Example HVDPPPPLLL 1JUN 30JUN XG e To change the hotel hold time enter a new time to overlay the current requirement e When guarantee or deposit indicators are removed the Sabre system automatically defaults to the previously set hotel hold time If no hotel hold time has been set the default is NONE e When removing the address required indicator ALL must be used to represent all dates Return PAGE 139 Availability Status Wildcard Character WILDCARD CHARACTER 579 DAY DETAIL PERIOD In addition to statusing availability by specific room codes Associates can also use an option to status multiple room codes by placing a wildcard symbol an asterisk in any position of the room code An a
65. the Associate may change rates and status for the RAC rate level it is not possible to assign any other rate code created by the Associate to the rate level RAC PAGE 69 Rate and Property Management Common Conditions Return COMMON CONDITIONS A rate level always manages a minimum of one rate code for the activities described in the previous paragraph However common conditions must exist for the rate level to manage multiple rate codes at a property When ALL of the following conditions are satisfied a single rate level can easily manage several rate codes Condition Description Identical Room Codes The same room codes apply to all rate codes managed by the rate level Example A1K B1K and B2Q are the valid room codes for each rate code under a given rate level Identical Status Availability status for the room codes must be identical If a room code managed by a rate level is closed then all rate codes for that particular room code would be closed Likewise if a room code is open then all rate codes are open Identical Rates The same amounts apply for single and double occupancy for all rate codes managed by the same rate level For instance all A1K rooms are 75 00 single 80 00 double and all B2D rooms are 70 00 single 80 00 double for all rate codes managed by the same rate level Identical Cancellation Policy Remark The same statement regarding the time by whi
66. the short paragraph displayed on the hotel shopping page on the Travelocity website Long Hotel Description is found when a hotel is selected on the Travelocity website and is used to give a more detailed description of the property and its features Click Submit to save and submit text change request The user will receive a Success message It is important to note this means the request was successfully submitted A Success Your request has been successfully submitted Requests are processed weekly Changes will not be reflected on the Travelocity website immediately PAGE 269 eServices POINT OF INTEREST REQUEST eServices Point of Interest Request This feature is used to request a Point of Interest be added to the eHotels database Select Point of Interest Request from the drop down list on the eServices tab of the toolbar User Lin Weidner Affiliate Sabre Sabre Enterprise Hotels Representing Sabre TPF TTE aed eServices Travelocity Long Name Short and Lo Property Information u a l Property Group Propesty Reference eServices Administrative Point of Interest Request Requestor Information Name Phone email Please input your point of interest request and complete all the information below The following Points of Interest will not be accepted Local Businesses restaurants local amusements department stores miniture golf bars Annual Events go
67. unless a sponsored by an authorized main office For example if BATO is allowed at the Pseudo City Level all other Subscribers are denied viewership unless sponsored as a member branch in BATO s internal Sabre record It is possible to combine the DENY and ALLOW commands in one viewership record For example should a Subscriber sponsored by a main office misuse viewership privilege the Associate may add the appropriate pseudo city code to the viewership record on a denied basis to restrict that member branch from viewing the rate while the main office and other member branches are allowed PAGE 118 Defined Viewership Purpose Standard Rates Chain Pool Non Specified Rate Return All Alpha Codes Return PURPOSE STANDARD RATES CHAIN POOL NON SPECIFIED RATE RETURN ALL ALPHA CODES Standard types of Rate Codes default to unrestricted viewership which is the condition of automatic ALLOW The purpose for creating a viewership record for Standard rates therefore is to restrict viewing of such rates For instance a Rate Code assigned to categories F for family and P for Promotional would generally represent a product bookable by a Subscriber But if that product was to be targeted to Subscribers in a certain geographical area such as the United States and possessions a viewership record must be created to deny all other countries The DENY command is generally used when establishing a viewership record f
68. well as industry news that affects Sabre Enterprise Hotels System Issues Open This section will display news about system issues that may impact the Sabre Enterprise Hotels including maintenance and outages Tips Open Want some handy tips and suggestions Frequently Asked Questions Open Questions and answers on topics of interest Sabre Enterprise Hotels User Lin Weidner Affiliate Sabre TPF Representing Sabre TPF Property Group Property Reference eServices Administrative Users Affiliate Representation Affiliate Sabre TPF Create Create a new User Search Enter Search Qualifiers User ID Affiliate or Organization First Name Last Name Enabled Disabled Status Enabled and Disabled v Search Clear Search Qualifiers Return PAGE 273 Add or Modify HOD Content Administrative USER CREATE Administrative Click Create a new User User Create i User Lin Weidner Affiliate Sabre TPF Sabre Enterprise Hotels Representing sabre TPE Property Group Property Reference eServices Administrative Users Affiliate Representation Affiliate Sabre TPF Create Create a new User Search Enter Search Qualifiers User ID Affiliate or Organization First Name Last Name Enabled Disabled Status Enabled and Disabled Search Clear Search Qualifiers Property Group Property
69. 1 n a Availability Open Close Availability 255 E A Airport City Chain Country Credit 257 Cards Currency Travelocity Long Name and Description b Request POI HotStatus 208 n a Administrative 274 n a Amenities List 278 PAGE 10 This section is devoted to the management of Hotel Content in Native Sabre TPF GETTING STARTED Getting Started This section is a guide for entering and modifying Hotel content using Native Sabre TPF formats The section should not be referenced when seeking information for entering data manually through the eHotels GUI or Sabre WebServices Login Type SI Sabre ID and PCC with no space between SHHHHHEEXXX SIGN IN A Enter Type Password AGENT SIGN IN ID lt 123456 gt DUTY CODE tros lt A gt NEW PASSCODE Enter Business Rules e The Sabre system requires the user to select a new password every 90 days e Passcodes must contain a combination of seven or eight alphanumeric characters including at least one numeric character ABCDEF1 and at least one alpha character 1234567 e All alpha characters allowed except Q and Z e Characters may not be repeated more than two times in succession For example the system allows AAB2AABA It does not allow 11A1111 e User may not reuse last four passcodes Passwords not allowed include a database of commonly used words proper names and keyboard sequences and abusive and foul language If choosing on
70. 3 4 full lines of text including spaces Maximum character count per keyword is 2000 which includes spaces and blank lines The keyword itself does not count but any added text does Maximum number of lines in HOD is 256 including indexes A valid 3 or 4 character keyword category code is the format requirement Keep the view in mind when designing the appearance of the content Use concise easy to read information such as o Short phrases o Information listed in columns o Indented lists Free Text ADD entries are not complete until they have been committed For the entry to be complete following FDONE response the user must enter COMMIT Each line of text will be left justified unless leading spaces are added to indent or separate text into columns Use Sabre ruler to align text T COLS All updates are for the same category until they are ignored or committed i e cancel guarantee A line of text can be replaced one at a time to a section One section at a time is produced A section is either ignored or committed At time of committal data is transmitted to eHotels If the filing is successful then the message is sent to eHotels If the filing is unsuccessful an error message is displayed Lines cannot be inserted changed or deleted Free text entries replace existing text If an HOD or HOT is performed the data for the update is cleared This means the update must be completed first Free text is stored a section at a time r
71. AA 271628 CHG DTE HDQAA SCILZZ O8F1 4563108 1MONTOYA LARRY MR HHL XY OX1 DFW IN23MAY 2 NT 28128 SHAARP SUITES 1B1KRAC 1 135 00USD AGT4563108 GDPST SI RQST 2 FLOOR CF HHL XY SS1 DFW IN23MAY OUT24MAY INT 28128 SHAARP SUITES 1B1KRAC 1 135 00USD AGT4563108 GDPST SI RQST 2 FLOOR CF ADR A AND B TRAVEL 127 N HANEY LAS CRUCES NM 88005 When a modification has been made to a booking a Header Message is inserted after the message origin information in the TTY The Header Message alerts the Associate to the nature of the modification When no Header Message is contained in the Teletype the booking is a new request Header Messages and explanations are CHNT Name change CHG DATE Change to in and or out dates CHG ROOM TYPE Change room type CNL Cancel booking CHG OPTIONAL Change fields like SI ID etc Subscribers have the ability to make multiple modifications in one entry affecting both critical and optional fields The Header Message alerts the Associate to the change or changes For instance CHG ROOM TYPE OPTIONAL or CHG DATE OPTIONAL Whenever a Subscriber makes a change to a critical field name room type or dates the TTY message includes the existing segment with the status code OX and the new segment with the new information Refer to the example on this page PAGE 176 Confirmation Queues FUNDAMENTAL DATABASE OPERATION QUEUE COUNT ACCESS QUEUE Fundamental The Queues management f
72. AMX Rate Code AMX PAGE 90 Rate and Property Management UNASSIGN RATE CODE FROMRATAE LEVEL AT A SPECIFIC PROPERTY UNASSIGN RATE CODE TO RATE LEVEL AT MULTIPLE PROPERTIES Unassign Rate Code from Rate Level at a Specific Property HTT41001IBMHIBM Item Description HTT Primary Action Code 41001 Property Number IBM Rate Level H Change Key IBM Rate Code RESPONSE tDONE Business Rules e Once unassigned the rate code may be assigned to another rate level at the property if desired e The same entry is used to unassign a rate code from a common condition rate level at the property Example Rate Level CON Rate Code AMX HTT41001CONHAMX e Refer to the Quick Reference section for a list of steps to follow for the change deletion process Unassign Rate Code HTT41001 41002 41006 41004 41004IBMxIBM to Rate Level at Multiple Properties Item Description HTT Primary Action Code 41001 First Property Number Comma 41002 Second Property Number z Comma 41003 Third Property Number Comma 41004 Fourth Property Number Comma 41005 Fifth Property Number IBM Rate Level H Change Key IBM Rate Code RESPONSE tOK WILL PROCESS WHEN RESOURCES AVAILABLE e Business Rules e Amaximum of five properties may be specified in one entry e Property numbers must be separated with a comma Return PAGE 91 Rate and Property Manage
73. ASTER CARD MM MARITIM CARD MP MOVENPICK CARTE GOURMET NS NIPPON SHINPAN SA IHC RESTRICTED SAISON SB STANDARD BANK SD SUN DINERS TP TRAVEL PLUS VI VISA WB WORLD BANK PAGE 60 Rate and Property Management QUICK REFERENCE Function Entry Example Rate Level Maintenance Display Chain s Rate Level Pool HRL Create Rate Level HRLtSCR SENIOR CITIZEN RATES Change Rate Level Definition HRLHSCR SENIOR RATES Delete Rate Level HRLHSCR Rate Code Maintenance Display Chain s Rate Code Pool HRC Display Rate Codes by Category Code HRC W Display Rate Codes by Category Code with HRC N V Viewership Records Created Create Standard Rate Code HRC HNY HONEYMOON PACKAGE P Create Standard Rate Code for Multiple Rate Categories HRC SCR SENIOR CITIZEN RATES S P Create Contractual Rate Code HRC CCZ CONSORTIUM RATE X Create Contractual Rate Code that Requires CD Number HRCfAMX AMERICAN EXPRESS X CD AX3234 Create Negotiated Rate Code that Requires CD Number HRCtEDS EDS PREFERRED RATE N CD 93EDS Change Rate Code Definition HRCHUSA USA MEMBERS RATE Change Rate Category Code HRCHARP S Delete Rate Code HRCHARP Add Change CD Number HRCHATTHCD 17442 Delete CD Number HRCHATTHCD Continued on next page Return PAGE 61 Rate and Property Management QUICK REFERENCE Function Entry
74. CANSAXN Delete at Multiple Chain Level HCGCCHOGHVINSCANSAXN Delete All at Property Level HCGCCPPPPHOGHDEL Delete All at Chain Level HCGCCHOGHDEL Return PAGE 153 Guarantee Policy FUNDAMENTAL DATABASE OPERATION CHAIN POLICY DEFAULT Fundamental In the most general terms a deposit is a partial payment or installment and a Database guarantee is a pledge or firm promise usually of one night s stay In the Sabre Operation system the Guarantee Policy governs the method of payment and acceptable forms of payment for guarantee and deposit as required by each chain or property The Guarantee Policy applies to all properties in the chain unless exceptions to the chain policy are adjusted at the individual property level In the Sabre system the Guarantee Policy consists of two components e Guarantee Deposit Corporate Booking Policy e Credit Cards Accepted for Guarantee Deposit One component controls the guarantee deposit and corporate booking policies for a given chain or property The remaining component controls the credit cards accepted for guarantee and deposit Business Rules In all references to character count a space equals one character In the entry and command sections of this handbook the following abbreviations and symbols have been used Abbreviation or Symbol Description cc Chain Code RRR Rate Code LLL Rate Level PPPP Property Number H Change
75. CYCLE VALUES Overview This optional function provides for those occasions when a special event or booking situation is entering the current 579 day detail period and contains booking requirements different than the ones currently in effect Cycle values allow Associates to set override values that will be initialized for each 580 future date The formats for setting cycle values are the same as those used for the current detail period except the word CYCLE replaces the date parameters Set Remove HVDPPPPLLL CYCLE D Cycle Values HVMPPPPLLL CYCLE NN Item Description HVD Action Code for Deposit Guarantee Cancellation Statement Action Code for Minimum Maximum Length of Stay HVM PPPP Property Number LLL Rate Level Slash CYCLE Identifies Cycle Values Slash D Set Deposit Required G Set Guarantee Required C24H Set Cancellation Statement XD Remove Deposit Required XG Remove Guarantee Required XC Remove Cancellation Statement NN Set Minimum Length of Stay NN number of nights 2 NN Set Maximum Length of Stay NN number of nights 20 NN NN Set Minimum and Maximum Length of Stay NN number of nights 2 20 Return PAGE 150 Availability Status DISPLAY CYCLE VALUES Cycle values may be specified for the items listed below Function Format Set Deposit Required HVDPPPPLLL CYCLE D Set
76. Duty Codes H DUTY Add Keywords H UAT A SUBMGR CREATE Delete Keywords HUAT D COMMSG Change ASO H ASO90 End EPR Update HE Ignore EPR Update Clear Passcode HPCLEAR Purge EPR HX REUSE Sabre Sign In SI 13455CC Change Areas HD Verify Areas Sabre Sign Out SO Return PAGE 161 Employee Profile Records Fundamental Database Operation Duty Codes Return FUNDAMENTAL DATABASE OPERATION The ability to sign in to SABRE and the functions that may be performed by the SABRE agent are controlled by the EPR or Employee Profile Record An EPR is based on an ID or SABRE sign in number and stores data such as e Associate Name e All Alpha code and SABRE Agent Sign e Duty Codes e UATKeywords e Automatic Sign Out e Passcode Each Associate is assigned an initial EPR which is generally created under the ID number 1234 This initial EPR allows the Associate to build individual EPR s with a unique SABRE sign for every SABRE agent The SABRE sign is like a signature that is attached to every SABRE transaction for records purposes It is recommended that an EPR be established for every SABRE agent and the initial ID number 1234 should eventually be deleted for security purposes Business Rules In all references to character count a space equals one character In the entry and command sections of this handbook the following abbreviations and symbols ha
77. E Business Rules e The existing rate code must be included in the format with the new rate code definition following the hyphen The new definition may include 2 35 characters e To change a rate code you must delete the existing rate code and rebuild it Change Rate HRCHARP C Category Code s Item Description HRC Primary Action Code H Change Key ARP Rate Code Hyphen C New Rate Category Code s Use commas to separate multiple codes RESPONSE tDONE e Standard rate codes must be linked to at least one but not more than three category codes e Donotinclude the rate code definition when change a category code Include only correct rate category code s e R is not for use by Associates since the Sabre system automatically programs this category for RAC only e A negotiated N rate category code may be changed to a contractual X rate category code or vice versa In addition an N or X category code may be changed to a standard category code such as P or W t is not possible to change a standard category code to either an X or N category 9 The Sabre system will not edit or correct viewership on the Associate HVB viewership tables or the agency HIC HST tables If the entry is made to change the category code you must advise the Travel Agent of the change so the necessary changes may be made to their viewership tables e These changes must be entered before 8AM or
78. END 1NOV2009 END Delete requests for specified days of the week can also be made for rates that currently have a day of week setting Such requests must fully contain the days of the week in the rate items or the delete will not be processed Example 1NOV 12DECMONTHU Delete request 1NOV 1DECTUEWED is valid Delete request 1NOV 1DECWEDFRI is not valid This restriction ensures that the delete is processed correctly for that property A delete date request without specified days of the week will allow Associates to delete any rate items that fall within the date period HCMCCPPPPLLLERDZALL DATE DATE Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RD Format RD Room Delete Y End Item key ALL All Room Codes under Rate Level Slash DATE DATE Start End of Delete Date Range RESPONSE ROOM RATE DELETE PROCESSED e This entry will delete rates only for the specified dates for all room codes associated with the rate level specified in the entry The room codes and extra option extra fee items will remain intact for the rate level at the property e The date field can be specified DDMMM DDMMMYY or DDMMMYYYY formats If no year is included updates will be made for the current year These date fields may be entered as Date Date 1NOVO09 12DECO9 1NOV 12DEC Date
79. ES PROPERTY QUALITY Tool Bar Tabs Amenities Miscellaneous AMENITIES Miscellaneous Type Description E Site Can Reserve Fee Type Hotel Management Company I Hotel Management Structure x Worldspan Id Business Rules e Check boxes adjacent to the miscellaneous features which apply to the hotel property e Fields are not currently mapped to HOD e These options are not mandatory e Click Submit button to save work Tool Bar Tabs Amenities Property Quality AMENITIES Tie RS he asa Property Quality Eae acus RE Property Quality Type Description Fee Type On Site Can Reserve Economy hotel O First class Luxury hotel Moderate hotel Business Rules e Check boxes adjacent to the Property Quality type which best describes the hotel property e Remaining fields are not currently mapped to HOD e These options are not mandatory e Click Submit button to save work Return PAGE 224 Add or Modify HOD Content Property AMENITIES PROPERTY TYPE AMENITIES SERVICES Tool Bar Tabs Amenities Property Type AMENITIES areas a risa Property Types 5 Property Types Type Description Fee Type CO Site Can Reserve Adult only hotels All inclusive All suites C B and B Guesthouse Pension Beachfront Propert
80. ET DONE MINIMUM AND MAXIMUM STAY SET Business Rules Return The minimum and maximum length of stay fields are optional The Sabre system defaults to a minimum stay of 1 night and a maximum stay of 99 nights Both minimum and maximum length of stay values can be set from 1 to 99 nights Use ALL to update all rate levels at a property Use ALL to update all dates 579 days in Sabre availability To set the minimum length of stay only do not include the maximum value Example HVMPPPPLLL 12MAY 30MAY 2 To set the maximum length of stay only use a slash as a filler for the minimum value Example HVMPPPPLLL 12MAY 30MAY 20 The minimum and maximum stay indicators may be set to day s of the week For example to require a minimum stay of two nights for all Friday and Saturday arrivals enter HVMPPPPLLL ALLFRISAT 2 To change minimum and or maximum stay items enter the new information and it will replace the previously set value s The length of stay included in the Sabre user s shopping or sell entry must satisfy the minimum and maximum stay requirements set in availability If these requirements are not met the rate code and rates will not be included in the Hotel Availability response PAGE 137 Availability Status Management SET DELETE DAILY GUARANTEE DEPOSIT INDICATORS Set Delete Daily HVDPPPPLLL 1MAR 7NOV G Guarantee Deposit Indicators Item Description H
81. FE E CC C C C CC C C F Saskatchewan Canada Yukon Territory Canada e Select State or Province e Click View State or Province State Or Province ID SENE Cancel Return PAGE 266 eServices TRAVELOCITY LONG NAME AND DESCRIPTION REQUEST Travelocity Long This feature is used to request a modification to the Long Property Name and or Name and Description which is viewed only on the Travelocity website Changes to this Description Request content are not reflected in any way in Sabre HOD H User Lin Weidner Affiliate Sabre Sabre Enterprise Hotels representing Sabre TPF eek EEREN eServices ravelocity Long Name Travelocity Long Name Short and t Property Information e Select Travelocity Long Name and Description Request from the drop down list on the eServices tab of the tool bar Travelocity Long Name Short and Long Descriptions Request Search Enter Search Qualifiers Marketer re Group s Sabre Property ID Property Name City Airport City Code Country State Province All Countries v Al States Show Extended Search Criteria Search Clear Search Qualifiers 9 Enter one or more property identification fields Sabre Property ID Property Name City Airport City Code Country State Province e Click Search Search Results 1 Found Property Name arkete DallasFort Worth Marriott Solana MARRIOTT e Selec
82. FIX Format t t Cross of Lorraine may be displayed as y 3 H Change Key PARK Fixed Field Code Hyphen Y Alpha and or Numeric Value Assigned to the Fixed Field COMPLIMENTARY RESPONSE tDONE Examples Return PAGE 32 Hotel Property Description SPECIAL AMENITY QUALIFIERS Business Rules e To effect a change update with the new content The existing information will be replaced with the new content e The following fields default to N when deleted e SHUT PETS e The following fields default to blank fields when deleted CKOUT FLOOR PARK CAR ROOMS Update Delete The values in a maximum of three fixed fields may be updated or deleted in a Values in Multiple Fixed single entry Fields Update multiple HCBCCPPPP FIX PARK NOT ON SITE FIXtFLOOR 3 fields Delete multiple HCBCCPPPP FIXHSHUT FIXHPARK fields Return PAGE 33 Hotel Property Description Property Types Return PROPERTY TYPES Property Types provide Sabre users with search criteria to select locations although they should be used with discretion as there is no global industry standard Not more than three property types may be assigned per location Use the following guidelines to assess the appropriate Property Type description for your location s Code Type Description LUXRY Luxury Exclusive luxurious fully equipped prestigious address Highest standard of service Elegant public rooms Concierge Services
83. GE 59 Return LAS COLINAS 07 MILES GREENVILLE NIGHT CLUBS 14 MILES CORPORATE LOCATIONS AMR HEADQUATERS 05 MILES NOKIA ine 08 MILES INTEL 15 MILES BAYLOR MEDICAL 06 MILES PEDS 04 MILES FOR POINTS OF INTEREST PLEASE ENTER HOGXY0012006 INDEXES TX REUNION ARENA 5 TX REUNION TOWER OF DALLAS 7 TX SIX FLAGS OVER TEXAS 2 FSG 2 ACCEPTED FOR GUARANTEE GUARANTEED LATE ARRIVAL GH CUSTOMER NAME AND ADDRESS MD GDPST DEPOSIT WILL BE SENT GDPST IMMEDIATE DEPOSIT TYPE OR FORM CREDIT CARDS ACCEPTED FOR GUARANTEE AB AUSTRALIAN BANK CARD AX AMERICAN EXPRESS BA BANKAMERICARD BC BANK CARD BR BANCOMER BX BANAMEX CARD BY BCA CA MASTERCARD CN CARNET CS CARTA SI DC DINERS CLUB CARD DW DISNEY CREDIT CARD FH FEDERAL NATIONAL HTL HI HOLIDAY INN CC IC INTERCONTINENTAL IK MASTER CARD JC JCB CREDIT CARD JL JAPAN AIRLINES MC MASTER CARD MM MARITIM CARD MP MOVENPICK CARTE GOURMET NS NIPPON SHINPAN SA IHC RESTRICTED SAISON SB STANDARD BANK SD SUN DINERS TP TRAVEL PLUS VI VISA WB WORLD BANK ZS SEARS CREDIT CARDS ACCEPTED FOR DEPOSIT AB AUSTRALIAN BANK CARD AX AMERICAN EXPRESS BA BANKAMERICARD BC BANK CARD BR BANCOMER BX BANAMEX CARD MD BY BCA CA MASTERCARD CN CARNET CS CARTA SI DC DINERS CLUB CARD DW DISNEY CREDIT CARD FH FEDERAL NATIONAL HTL HI HOLIDAY INN CC IC INTERCONTINENTAL IK MASTER CARD JC JCB CREDIT CARD JL JAPAN AIRLINES MC M
84. GED Business Rules e Setting the display position for the room code indicates the order in which rooms will appear in Hotel Availability and Hotel Description e Room code specific information may be changed or added using the HCM entry with the RC parameter for existing room codes e f a display position was not specified when the room was initially added the Sabre system automatically assigns the position in the order that the rooms were entered If an Associate assigns a display position to a new room code that is already being held by an existing room the existing room will be bumped down e Valid display position numbers are 1 through 16 since a maximum of 16 room codes may be added for each rate level at the property e The display position selected must be the next available position or a position number already assigned To display the current positions enter HCMCCPPPPLLL e To update multiple rooms in a single entry precede each room code with the End Item key 2 Example HCMCCPPPPLLLHRCZ3ROHZAC1K Return PAGE 105 Rate and Property Management ADD CHANGE DELETE ROLLAWAY Add change HCMCCPPPPLLLHRCZROHA E Delete Rollaway Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RC Format RC Room Change gt End Item key ROH Room code 1 Number of rollaways allowed RESPONSE ROOM INF
85. HCICCPPPP INDEX FL DISNEYWORLD LC R MI 4N4TC H Item Description HCI Primary Action Code CC Chain Code PPPP Property Number t Cross of Lorraine sometimes displayed as Y INDEX Action to Add or Index a Point of Interest Hyphen FL U S State Code Hyphen DISNEYWORLD Point of Interest Listing as Determined from HCC Table t Cross of Lorraine LC Format Hyphen R Location Code C A R S t Cross of Lorraine MI Format Hyphen 4N Number of Miles and Direction From Point of Interest To Property t Cross of Lorraine TC Format Hyphen H Transportation Code RESPONSE tDONE PAGE 52 Hotel Property Description Example of indexing with a non U S Point of Interest Return POI INDEXING EXAMPLE HCICCPPPP INDEX C FR LOUVRE MUSEUMZLC CfMI 0W tTC O Item Description HCI Primary Action Code CC Chain Code PPPP Property Number t Cross of Lorraine sometimes displayed as Y INDEX Action to Add or Index a Point of Interest Hyphen C Format Slash FR Country Code Hyphen LOUVRE MUSEUM Point of Interest Listing as Determined from HCC Table i Cross of Lorraine LC Format Hyphen C Location Code C A R S t Cross of Lorraine MI Format Hyphen OW Number of Miles and Direction From Point of Interest To Property t Cross of Lorraine TC For
86. HOD1 HOD2 HOD3 HOD4 Description Display Category first Display Category II first Display Category III first Display Category IV first Entry example HODPPPP HOD3 The categories and their associated keywords are the same as those under which all HOD free text content is organized Category Keywords Codes l Policy Requirements GENERAL POLICY GEN CANCEL POLICY CXL DEPOSIT POLICY DEP GUARANTEE GTE Il Property Information DESCRIPTION DESC FACILITIES FAC SERVICES SVC DINING DINE RECREATION RECR AWARDS AWARDS SAFETY SAFE MISCELLANEOUS MISC III Room Descriptions ROOM TYPES RTYP IV Location and Area LOCATION LOC Information TRANSPORTATION TRAN DIRECTIONS DIR ATTRACTIONS ATTR CORPORATE LOCATIONS CORP PAGE 45 Hotel Property Description INDEXING TO POINTS OF INTEREST DISPLAY HCC TABLE Indexing to Points of Properties may be associated to Points of Interest listings by Interest POI e 3 letter city or airport Sabre code e U S Point of Interest e Non US Point of Interest Display HCC Table The HCC Hotel State Code and Country table contains all current reference points established in the Sabre system for use within the hotel indexing package The Points of Interest are listed by U S state code and by non U S country code The Sabre system will accept Poi
87. HVDPPPPLLL CYCLE NN Set Maximum Stay HVMPPPPLLL CYCLE NN Set Minimum and Maximum Stay HVMPPPPLLL CYCLE NN NN Display Cycle Values HVMPPPPLLL Return PAGE 126 Availability Status Management Fundamental Database Operations Effective and Discontinue Dates Examples Return FUNDAMENTAL DATABASE OPERATION EFFECTIVE AND DISCONTINUE DATES Availability is a term that encompasses many functions in status management of each rate level at the property e Minimum Maximum Stay Requirements e Depositor Guarantee Requirements e Inventory Conditions such as OPEN CLOSED and ON REQUEST While no actual inventory is stored in the Sabre system Associates are responsible for the update and maintenance of availability at each property Rate codes and rates appear to the Sabre user based on availability conditions set for managing rate level by the Associate Availability Status also works hand in hand with the effective and discontinue dates set in the rate screen for each room rate In other words if dates are not covered in the rate screen the room rate will not appear in HOT HOD availability requests even though the availability is statused for viewing When a new property is created and or when a new rate level is added to a property availability conditions are set to the following default levels Availability Condition Default Level Minimum Stay 1 Night Required Maximum Stay 99 Nights Guarantee Deposit
88. HVV Move the display backward to earlier dates HVV Set Change Minimum Maximum Stay Minimum and Maximum Stay HVMPPPPLLL12APR 30APR 2 20 Minimum Stay Only HVMPPPPLLL 12APR 30APR 2 Maximum Stay Only HVMPPPPLLL 12APR 30APR 20 Update All Rate Levels at Property HVMPPPPLLLALL 12APR 30APR 2 20 Update All Dates 579 Days HVMPPPPLLL ALL 20 Set to Days of the Week HVMPPPPLLL ALLFRISAT 2 Set Delete Daily Guarantee Deposit Indicators Set Guarantee Required HVDPPPPLLL 1MAR 7NOV G Set Deposit Required HVDPPPPLLL 1MAR 7NOV D Update All Dates 579 days HVDPPPPLLL ALL D Set Hotel Hold Time HVDPPPPLLL ALL 6 Set Address Required HVDPPPPLLL ALL A Update All Rate Levels at Property HVDPPPPALL 1MAR 7NOV G Set to Days of the Week HVDPPPPLLL ALLFRISAT G Cancel Guarantee Requirement HVDPPPPLLL 1JUN 30JUN XG Cancel Deposit Requirement HVDPPPPLLL 1JUN 30JUN XD Cancel Address Requirement HVDPPPPLLL ALL XA Continued on next page Return PAGE 124 Availability Status Management QUICK REFERENCE Function Entry Example Availability Status Set Status to OPEN HVOPPPPLLL 1MAY 1JAN A2D B2D Set Status to CLOSED HVCPPPPLLL 1MAY 1JAN A2D B2D Set Status to ON REQUEST HVRPPPPLLL 1MAR 1APR A2D B2D Set Status to CLOSED TO ARRIVAL HVCAPPPPLLL 7JUL 3SEP A2D B2D Set Status to CLOSED TO A
89. IRECTLY TO HOTEL WITHIN 7 DAYS FROM DATE OF BOOKING PAGE 57 GUARANTEE POLICY ARRIVALS AFTER 4PM REQUIRE A CREDIT CARD GUARANTEE SEE HOD G FOR ACCEPTABLE CREDIT CARDS Il PROPERTY INFORMATION PROPERTY TYPE LUXURY ALL SUITES DESCRIPTION UPSCALE ALL SUITE HOTEL FULL SERVICE 4 STAR HOTEL WITH UNIQUE AND MODERN DECOR THROUGHOUT THE HOTEL PROVIDES A FEELING OF RELAXATION IN ALL OF THE LIVING AREAS THE PERFECT HOTEL OFFERS ANY TYPE OF AMENITY THAT A GUEST MAY REQUIRE FACILITIES 280 ROOMS 5 FLOORS GIFT SUNDRY SHOP BUSINESS CENTER MD PARKING COMPLIMENTARY OUTDOOR POOL RESTAURANT LOUNGE TENNIS COURTS MEETING FACILITIES BEAUTY SALON SERVICES CONCIERGE ROOM SERVICE 24 HOURS LAUNDRY VALET SHOE SHINE SERVICE BANQUET CATERING BUSINESS CENTER BABYSITTING IN ROOM MOVIES MINI BARS ARCADE GAMES DINING ROOM SERVICE FULL MENU FEATURING AMERICAN CUISINE AVAILABLE 24 HOURS A DAY 7 DAYS A WEEK RESTAURANT CAFE IN THE GARDEN 630AM 2PM THEN 530PM 10PM MONDAY FRIDAY 8AM 2PM THEN 530PM 11PM SATURDAY AND SUNDAY ATTIRE CASUAL DRESS MD SERVING CONTINENTAL AMERICAN CUISINE RECREATION HEALTH CLUB COMPLIMENTARY FITNESS CENTER OPEN 7AM 10PM STEPPER STATIONARY BIKE FREE WEIGHTS NAUTILUS EQUIPMENT AEROBICS STEAM AND SAUNA ROOM MASSAGES ARRANGED AT THE HEALTH CLUB DESK OUTDOOR LIGHTED TENNIS COURTS AT HOTEL HOURS 7AM 7PM MO
90. IVAL Return AVAILABILITY STATUS CLOSED TO ARRIVAL HVCAPPPPLLL 7JUL 3SEP A2D B2D Item Description HVCA Primary Action Code PPPP Property Number LLL Rate Level Slash 7JUL 3SEP Effective Date Discontinue Date or ALL Slash A2D B2D Room Code s or ALL A maximum of 16 codes may be entered separated with hyphens RESPONSE tDONE Business Rules When CLOSED TO ARRIVAL is set the rate level and room codes specified are not open for stays beginning on the dates indicated In other words the status means closed to guests arriving on the date s specified Use ALL to update all rate levels at a property Use ALL to update all dates 579 days in Sabre availability Use ALL to update all room codes in the rate level at a property Availability status may be set to day s of the week Example To set all Fridays through Sundays in a given date range to CLOSED TO ARRIVAL enter HVCAPPPPLLL 9SEP 30NOVFRISUN ALL HVCAPPPPLLL ALLFRISUN SU2 The number of nights may be entered in lieu of a discontinue date Example HVCAPPPPLLL 13MAY 6NT SU2 Rooms statused CLOSED TO ARRIVAL are represented by A under the appropriate column of the availability HVV display Refer to the example under Display Availability Indicators by Date in this same section PAGE 144 Availability Status Availability Status CLOSED TO ARRIVAL ON REQUEST
91. Key EX Option being updated Hyphen 00 00 Extra Fee Rate including decimal point RESPONSE tDONE EXTRA FEE ESTABLISHED FOR PROPERTY TDOME EXTRA FEE ESTABLISHED FOR PROPERTY Business Rules Multiple extra fee items may be updated with one entry by separating the items with a Cross of Lorraine t or Y HCBCCPPPPtCR 15 00tEX 20 00tRA 10 00 DONE EXTRA FEE ESTABLISHED FOR PROPERTY To display the extra fee values set at the property level retrieve the Hotel Description HOD HODPPPP Rate Level Specific Add or Change HCBCCPPPPLLLHEX 00 00 Does not apply to Simplified Rate Plan Users Item Description HCB Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key EX Option Being Updated CR EX RA Hyphen 00 00 Extra Fee Rate including decimal points RESPONSE tDONE EXTRA FEE ESTABLISHED FOR RATE LEVEL PAGE 25 Hotel Property Description Room Code Specific EXTRA FEES Business Rules All may be used to update all rate levels at a property Multiple extra fee items may be updated with one entry by separating the items with a Cross of Lorraine t or X HCBCCPPPPLLL CR 15 00tEX 20 00tRA 10 00 To display the extra fee values set at the rate level retrieve the Hotel Description HOD with the dates and the specific rate category code For non DCA hotels follow up with the HRD entry using the
92. Key t Cross of Lorraine sometimes displayed as Y y End Item Chain Policy If any individual Property Policy category contains items identical to those contained Default in the Chain Policy then the Sabre system defaults to the Chain Policy for all categories at the property Once this happens e The property will always follow the Chain for all categories until the property is changed so that the category items no longer match those of the Chain e Ifachange is then made to the Chain Policy it will also update the Property Policy accordingly unless the property has chosen to override the Chain Policy These defaults affect segment sell and modify entries by Sabre users Return PAGE 154 Guarantee Policy DISPLAY POLICY GUARANTEE DEPOSIT Display Policy Sabre users may display the applicable guarantee policy information for a given Guarantee Deposit chain or property using the HOD function HODXY G HODPPPP G Item Description HOD Primary Action Code XY Chain Code PPPP Property Number Asterisk G G Guarantee Information RESPONSE 12006 THE PERFECT HOTEL FOR GU MER NAME AND ADDRESS T WILL BE SENT IATE DEPOSIT TYPE GF FO PIED FOR DEFI Business Rules e When the chain code is used the chain guarantee policy is displayed e When the property number is used the property guarantee policy is displayed Return PAGE 155 Guarantee Policy Guarantee
93. M TRAITS AMENITIES ROOM VIEW Tool Bar Tabs Amenities Room Traits Room Traits Room View Flexible Room Characteristics Show All Room Traits Type Fee Type On Site Can Reserve Description 0 7 Hypoallergenic rooms In Room Safe In room Coffee Tea ERN red n Mini Bar in room No Adult Channels offered on TV stem Non smoking rooms available Refrigerator in room Rooms with Balcony Smoking rooms available Business Rules e Check boxes adjacent to room traits which are appropriate to the property e Allroom traits are mapped to HOD e Additional fields are not mapped to HOD e These options are not mandatory e Click Submit button to save work POOL MEET K Tool Bar Tabs Amenities Room View p km Room View ee eka IIUINIIIYYUWITIDYTIYYT PIIT 4 Beach Front ET E mountain view _ _ _ IV ocean Front i _ ES j a El Pool Side rl Business Rules e Room Views are not mapped to HOD e These options are not mandatory PAGE 237 Add or Modify HOD Content Room AMENITIES FLEXIBLE ROOM CHARACTERISTICS AMENITIES REQUESTABLE AMENITIES Tool Bar Tabs Amenities Flexible Room Characteristics Room Traits Pe eid Flexible Room Characteristics Ey Ue u Kw Flexible Room Characteristics Type Descripti
94. MARY PROPERTY LOCATION AIRPORT DAL AIRPORT 25 8 MI NW Business Rules e Usethese fields to describe Location information for the hotel property e These location fields are mapped to HOD e Maximum 2000 characters e These fields are not mandatory e Click Submit button to save work LOCATION PRIMARY PROPERTY LOCATION AIRPORT DAL AIRPORT 25 8 MI NW Return PAGE 243 Add or Modify HOD Content Location FREE TEXT TRANSPORTATION Tool Bar Tabs Free Text Transportation Transportation Sabre Distribution Channel Free Shuttle Transportation to from Primary Airport Avallable DAL Nearest Railroad Station Amtrak 28 MI Maaract Matra Ruc Subway Gravhound 24 7 MI Business Rules e Use these fields to describe Transportation information for the hotel property e These location fields are mapped to HOD e Maximum 2000 characters e These fields are not mandatory e Click Submit button to save work PORTATIO HUTTLE T Return PAGE 244 Add or Modify HOD Content Points of Interest ADD POINTS OF INTEREST Tool Bar Tabs Points of Interest There is no limit to the number of Points of Interest Indexes which may be added to a Property When Points of Interest is selected from the tool bar a list will appear This list represents existing Points of Interest which may be selected to be associated with the hotel property To add a new Point of Interest to the eHotels database p
95. NDAY SUNDAY GOLF NEARBY JONES CREEK CEDAR CREEK 3 20 MILES SOUTH OF THE HOTEL PAGE 58 AWARDS 4 STAR HOTEL SAFETY 24 HOUR SECURITY PATROL SMOKE DETECTORS MD ELECTRONIC CARD KEY ACCESS TO ROOMS MISCELLANEOUS 10 PERCENT CITY TAX AND 5 PERCENT STATE TAX NOT INCLUDED IN ROOM RATE III ROOM DESCRIPTIONS ROOM TYPES ALL ROOMS FEATURE THE FOLLOWING DATAPORTS REFRIGERATOR MINI BAR REMOTE CONTROL CABLE TV ROOM SAFE IRON IRONING BOARD COFFEE MAKER A1K DELUXE ONE BEDROOM SUITE WITH POOL VIEW B1K SUPERIOR ONE BEDROOM SUITE WITH CITY VIEW C1Q STANDARD ONE BEDROOM SUITE WITH QUEEN BED IV LOCATION AND AREA INFORMATION MD LOCATION DOWNTOWN PERFECT HOTEL IS LOCATED 10 MILES SOUTH OF DFW AIRPORT CONVENIENTLY LOCATED TO MAJOR BUSINESSES IN THE AREA HOTEL IS WITHIN 10 MILES TO SEVERAL SHOPPING MALLS IN THE AREA TRANSPORTATION TAXI IS APPROXIMATELY 25 00USD ONE WAY LIMO RATES VARY WITH EACH COMPANY CHECK SERVICE DESK RENTAL CAR FREE SHUTTLE SERVICE FROM 0700 2100 MON FRI DIRECTIONS DRIVING INSTRUCTION FROM AIRPORT DEPART AIRPORT TAKING EXIT TO HIGHWAY 1 SOUTH TO EXIT 15 MAKE A LEFT HAND TURN AT THE FIRST STREET LIGHT ONTO STATE STREET FOLLOW STATE STREET DOWN TO FOURTH STREET LIGHT WHICH IS MAIN TURN LEFT AND HOTEL IS ON THE LEFT ATTRACTIONS GRAPEVINE MILLS 08 MILES MD IRVING MALL 10 MILES PA
96. OPPPPLL 1MAY 1JAN A2D B2D Item Description HVO Primary Action Code PPPP Property Number LLL Rate Level or ALL Slash 1MAY 1JAN Effective Date Discontinue Date or ALL Slash A2D B2D Room Code s or ALL A maximum of 16 codes may be entered separated with hyphens RESPONSE tDONE Business Rules e When availability is set to OPEN the rate code and rate are available for sale e Use ALL to update all rate levels at a property e Use ALL to update all dates 579 days in Sabre availability e Use ALL to update all room codes in the rate level at a property e Availability status may be set to day s of the week Example To open all Fridays through Sundays in a given date range enter HVOPPPPLLL 19OCT 21DECFRISUN ALL HVOPPPPLLL ALLFRISUN B2D e Thenumber of nights may be entered in lieu of a discontinue date Example HVOPPPPLLL 12JAN 5NT ROH When a property is first created or when a new rate level is established the status for all room codes in all rate levels remains closed until set by the Associate This also applies to new room codes added to existing rate levels Rooms statused OPEN appear as blanks under the appropriate column of the availability HVV display Refer to the example under Display Availability Indicators by Date in this same section PAGE 141 Availability Status AVAILABILITY STATUS CLOSED
97. ORMATION CHANGED Business Rules e Amaximum of three rollaway beds may be designated after the room code e To delete the existing number of rollaways enter zero 0 after the room code HCMCCPPPPLLLHRCZROHO e To display the current number of rollaways allowed enter HCMCCPPPPLLL e Update multiple room codes in a single entry by preceding each room code with the end Item key 2 HCMCCPPPPLLLHRCZROH12C1K1 Return PAGE 106 Rate and Property Management ADD DELETE RATE RETURN Add Delete Rate Return HCMCCPPPPLLLHRCZROHS E Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RC Format RC Room Change gt End Item key ROH Room Code 5 Set Rate Return Indicator to On RESPONSE ROOM INFORMATION CHANGED Business Rules e This entry allows Rate Return for the room code indicated for all rate codes represented by the rate level Associates must send back Rate Returns in the same currency loaded in the Sabre system at the property e Toremove the Rate Return indicator replace the S with XS HCMCCPPPPLLLHRCZROHXS e An asterisk appears next to the room code rate code combination in the HOD HRD display for non DCA Associates to indicate Rate Return is allowed Example 5 A1KMIL 200 00 e Unless set to zero 0 the rate returned by the Associate must be equal to or lower tha
98. PAGE 38 Hotel Property Description FREE TEXT CONTENT Free Text Free text property description information is organized under four main categories Content which display under the respective roman numerals in the Sabre system l POLICY REQUIREMENTS Il PROPERTY INFORMATION IIl ROOM DESCRIPTIONS IV LOCATION INFORMATION Each main category has specific dedicated keywords assigned to support the main topic HOD text content is attached to a corresponding keyword by a valid keyword code Category Keywords Codes I Policy Requirements GENERAL POLICY GEN CANCEL POLICY CXL DEPOSIT POLICY DEP GUARANTEE GTE Il Property DESCRIPTION DESC Information FACILITIES FAC SERVICES SVC DINING DINE RECREATION RECR AWARDS AWARDS SAFETY SAFE MISCELLANEOUS MISC III Room Descriptions ROOM TYPES RTYP IV Location and Area LOCATION LOC Information TRANSPORTATION TRAN DIRECTIONS DIR ATTRACTIONS ATTR CORPORATE LOCATIONS CORP Return PAGE 39 Hotel Property Description I Policy Requirements POLICY REQUIREMENTS PROPERTY INFORMATION Requirements category Shown below are the keywords and keyword codes as associated with the Policy Codes Keywords Examples GEN GENERAL POLICY Describe detail regarding Pet Policy Family Plan and maximum number of guests per room May want to include e
99. Prepared for Hotel Associate Customers of Sabre Holdings Prepared by Sabre Hotel Product Support January 24 2014 Sabre GDS Hotel System User Manual Managing Data This documentation is the confidential and proprietary intellectual property of Sabre Inc Any unauthorized use reproduction preparation of derivative works performance or display of this document or software represented by this document without the express written permission of Sabre Inc is strictly prohibited Sabre the Sabre logo design and Product Name are trademarks and or service marks of an affiliate of Sabre Inc All other trademarks service marks and trade names are owned by their respective companies Sabre GDS Hotels Overview Sabre Holdings is the industry leader in travel distribution selling more room nights globally than any other travel distribution company in the world The Sabre GDS is the world s largest GDS and connects over 174 000 hotels with over 400 000 travel agents to help hoteliers capture both leisure and high volume corporate business SABRE Hotels is the product within SABRE which provides the ability to search view and book participating Hotel Associates The information within SABRE Hotels is input by the Hotel Associates themselves using a variety of functions which are provided to the Associates The current SABRE Hotels product provides many state of the art functions which enhance the ability of the Associates to provide the Subscr
100. Programs The following screen shots are examples of responses to the entries listed Package Type Offerings HCAPK RESPONSE TH MEAL CHOICE Commission Guarantee Programs HCACM RESPONSE Rating Programs HCART RESPONSE PAGE 36 Hotel Property Description Table Value Update TABLE DRIVEN QUALIFIERS Select from the respective qualifier tables those that apply for a given property Associates may add values to or delete values from the property association with one exception rating types Add Delete Package Add HCBCCPPPPHSK Type Offering Table Values Delete HCBCCPPPPHPKHSK Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key PK Format Hyphen Add H Change Key Delete SK Table Value from HCA Table RESPONSE tDONE Add Delete Commission Programs Add Table Values HCBCCPPPPHCM HC Delete HCBCCPPPPHCMHHC Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key CM Format Hyphen Add H H ChangeKey Delete HC Table Value from HCA Table RESPONSE tDONE Rating Programs Table Ratings for individual properties are maintained by the Sabre Hotel Program rather Values than by the Associates An independent source will provide the ratings and the Sabre system will automatically populate this field with the ap
101. R LR Item Description Format LR Carrier Code RESPONSE QXY QXY AKM A LR Business Rules e Hotel bookings made by Multi Host carriers are placed on the G queue However the PNR record must be worked in the Multi Host partition Obtain the carrier code from the teletype message in queue and access the partition before proceeding with confirmation entries e The airline code is located on the second line of the TTY message HDQRMLR This example shows a list of the 2 character code and TTY addresses for Multi Host carriers PAGE 185 Confirmation Queues MULTI HOST LIST Code Carrier TTY Address AA PG AS GF ET 9K UP YX AR KD YK JM YV CY KO PK 9 2 AMERICAN AIRLINES AMERICAN AIRLINES INC BANGKOK AIRWAYS BANGKOK AIRWAYS CO LTD ALASKA AIRLINES ALASKA AIRLINES INC GULF AIR GULF AIR COMPANY G S C ETHIOPIAN AIRLINES ETHIOPIAN AIRLINES CORPORATION CAPE AIR CAPE AIR BAHAMASAIR BAHAMASAIR MIDWEST AIRLINES MIDWEST AIRLINES INC AEROLINEAS ARGENTINAS AEROLINEAS ARGENTINAS KINGFISHER AIRLINES KINGFISHER AIRLINES LIMITED AVIA KD AVIA KIBRIS TURKISH AIRLINES KIBRIS TURKISH AIRLINES AIR JAMAICA LTD AIR JAMAICA LTD MESA AIRLINES MESA AIRLINES INC CYPRUS AIRWAYS LTD CYPRUS AIRWAYS WORLDWIDE AIR WORLDWIDE AIR PAKISTAN INTL AIRLINES PAKISTAN INTL AIRLINES JET AIRWAYS JET AIRWAY
102. R K K K K K KR K K R K K K E R ORO R OR KOR R K CANCEL 6PM DAY OF ARRIVAL OK K K SK K K K K K K K K K K X X K XK XK XK K K K XK K K K X K K K K K K K K K CE CK K KOK K CK CE OK K K K K K K K K K CE K R R LOCATION EDUCATION CENTER TRANSPORTATION COURTESY LIMO SERVICE CAR RENTAL e Ifthe Hotel Rate Description has not been created Sabre defaults to the Associate response tGENERAL INFO NOT AVAILABLE orthe Subscriber response KK K K SK K K K K K CE K K K K K K K XK X OK K K XK XK KOK K XK K K K XK K K K K K K CE XK K K K K K K K K CK K KOK K K K CK KR K K KR KR K K K K KR K K K K OR R R R K K FAMILY DAILY RATES ADDITIONAL RATE INFORMATION UNAVAILABLE ok k sk sk 5k oF sk 5k 5k K 5 oko PK K GIG GG OA IOI ICI ok oko PK ka oko 21 2k PK a ook PK 2k PKR R 9R POR KOR ak R KOR R e The HRD for the Rate Code RAC is automatically established by Sabre and cannot be changed or deleted Note the partial response SK SK SK X x K X X kk K KK K K K K K K K 2E SK DK SK CK K K CK OK K K CK SK CK K SK K CK K K K SK K 2E SK OK OK OK K K K CK K K OK K K K K K KK KE KK RACK RATES GENERAL RATES Return PAGE 200 Hotel Rate Description Change Line of HRD Insert Line in HRD Return CHANGE LINE OF HRD INSERT LINE IN HRD HRCHRRR INFO2tREVISED TEXT Item Description HRC Primary Action Code H Change Key RRR Rate Code Hyphen INFO Format 2 Line num
103. R NA Function Entry Example Delete Rooms and Rates Delete Rates by Specific Room Code HCMPPPPLLLHRD C1D DATE DATE Delete Rates for Multiple Room Codes HCMPPPPLLLHRD C1D DATE DATE A2Q DATE DATE Delete Rates for all Room Codes HCMPPPPLLLHRD 2 ALL DATE DATE Delete Room Code Rates Extra Options Fees by Specific Room Code HCMPPPPLLLHRD 2 C1D ALL Delete Room Code Rates Extra Options Fees for Multiple Room Codes HCMPPPPLLLHRD 2 C1D ALL A2Q ALL Delete Room Code Rates Extra Options Fees for a Given Rate Level HCMPPPPLLLHRD 2 ALL ALL Return PAGE 64 Rate and Property Management 10 EASY STEPS TO ESTABLISH RATES Step Action Entry Examples 1 Create Rate Level Standard rate level example HRLtCOR CORPORATE RATE Notes e Rate level must be 3 characters and first Negotiated rate level example character must be alpha HRLtIBM IBM NEGOTIATED RATE e ALL cannot be used as a rate level e labelcan be 1 35 characters Contractual rate level example HRLEWTT WOODSIDE TRAVEL TRUST RATE 2 Create Rate Codes Standard rate code example HRC COR CORPORATE RATE C Notes e Rate code must be 3 characters unless using Negotiated rate code example a CD number which can be 3 20 characters HRC IBM IBM NEGOTIATED RATE N after CD e labelcan be 2 35 characters Contractual rate code example e Standard rate codes can have 1 3 rate H
104. RATE LEVEL STEPS TO DELETE RATE CODE AND RATE LEVEL STEPS TO REASSIGN RATE CODE TO NEW RATE LEVEL Step Action Entry Examples 1 Unassign Rate Code RRR from Current Level HTTPPPPLLLHRRR LLL 2 Create New Rate Level if Needed OPTIONAL HRL LLL VARIOUS SENIOR DISCOUNTS 3 Attach New Rate Level to Property if needed HRTPPPP LLL 4 Assign Rate Code to New Rate Level HTTPPPPLLL RRR 5 Add Room Code and Rates to Property HCMPPPPLLLHRODATE DATE X A1K1C RA 20 00 100 00 100 00 STEPS TO DELETE RATE CODE AND RATE LEVEL Step Action Entry Example 1 Unassign Rate Code RRR from Current Rate HTTCCLLLHRRR 2 Delete Rate Code from Chain Pool HRCHRRR 3 Delete Rate Level from Chain Pool HRLHLLL Return PAGE 68 Rate and Property Management Fundamental Database Operation Currency Rate Levels Return FUNDAMENTAL DATABASE OPERATION CURRENCY RATE LEVELS Various components work together to produce the rates used for booking To effectively create and maintain rates the Associate should understand how these components fit together The Sabre user will sell by line number to make a booking Therefore it is important that the Associate include all of the necessary information to promote a rate and make it available in the Sabre system Before actually loading the rates into the Sabre system it is helpful to diagram the various rates to be offered at a property including the
105. RLEWTT WOODSIDE TRAVEL TRUST RATE X categories attached nonstandard rate codes can have only 1 category 3 Create Rate Description by Rate Code HRC IBM INFO IBM RATE ID REQRD AT CHECK IN Notes HRC CD TRW1111 INFOFRATESCOMPLIMENT e Rate Description can be created at the chain NEWSPAPER level as shown here or at the property level e For detail refer to F ASC HOTEL RATE DESCRIP 4 Attach Rate Levels to Properties HRT12006tCOR HRT120064WTT HRT12006tCON HRTXYtfCOR Return PAGE 65 Rate and Property Management 10 EASY STEPS TO ESTABLISH RATES Step Action Entry Examples 5 Define Viewership by Rate Code Viewership Level Identifier Codes e C Country 2 alpha character country code e T City 3 alpha character city code e P Pseudo City 4 alphanumeric character code e J Alpha City 3 alpha character city code e For detail refer to FFASC HOTEL DEFINE VIEWERSHIP HVBIBMAP B4TO HVBCD 1234AP TM41 A0BO HVBIBMDC ALL 6 Attach Rate Levels to Rate Codes Standard rate code example HTT12006WKDtWKD Negotiated rate code example HTT12006IBMtIBM Contractual rate code example HTT12006WTTtWTT Common conditions example HTT12006CONTAMX Multiple properties example HTT12006 43059 1870TVLtTVL Every property in chain example HTTXYCORtCOR 6a Add Multiple Currency Rate HCB1234ABCHCT FRF To add multiple currency rates for properties higher than 65535 see Hotel eServices website
106. RRIVAL ON REQUEST HVRAPPPPLLL 1MAR 4APR A2D B2D Update All Rate Levels at Property HVOPPPPALL 1MAY 1JAN A2D B2D Update All Dates 579 Days HVCPPPPLLL ALL A2D B2D Update All Room Codes in Rate Level at Property HVOPPPPLLL 1MAY 1JAN ALL Set Status to Days of the Week HVOPPPPLLL 9OCT 2DECFRISUN ALL Set Status Using Number of Nights HVOPPPPLLL 12JAN 5NT ROH Set Status Using Wildcard Character in Room Code HVOPPPPLLL 11MAY 25MAY 1K C1K Include Year in Status Update HVOPPPPLLL 02DECO9 15DEC10 A1K Set Suspended Status HVRPPPPLLL 20MARO9 29MAR10 SU1 Add Change Advance Reservation Period HCBCCPPPPLLL AR 3 Display Advance Reservation Period HRLCCPPPP AR Forced Guarantee Set Forced Guarantee HCBPPPPLLLHFG 14 Remove Forced Guarantee HCBPPPPLLLHFG 0 Deposit Waiver Set Deposit Waiver HCBPPPPLLLRDW 14 Remove Deposit Waiver HCBPPPPLLLHDW O Continued on next page Return PAGE 125 Availability Status Management QUICK REFERENCE Function Entry Example Set Remove Cycle Values Set Deposit Required HVDPPPPLLL CYCLE D Set Guarantee Required HVDPPPPLLL CYCLE G Set Cancellation Statement HVDPPPPLLL CYCLE C24H Remove Deposit Required HVDPPPPLLL CYCLE XD Remove Guarantee Required HVDPPPPLLL CYCLE XG Remove Cancellation Statement HVDPPPPLLL CYCLE XC Set Minimum Stay
107. RS 4 ALPHA NUMERIC CHARACTER 3 ALPHA CHARACTERS PAGE 122 Defined Viewership Set Deny Condition Return SET DENY CONDITION ALL may be used to allow all viewers in the specified level such as Allow All Cities HVBCRPAT ALL Conditions are set with the codes A for Allow and or D for DENY When ALLOW is set for an X and N rate viewership can be extended to any member branch offices from the main or controlling pseudo city code If no action is taken Sabre displays NON SPECIFIED For Rate Codes assigned to category X and N the default is DENY For a Standard Rate Code the default is ALLOW For X and N types of rates the ALLOW condition must be set at least at the PSEUDO CITY level or the rate will not be viewable by anyone For X and N types of rates the Associate s All Alpha code must be added at the ALPHA PSEUDO CITIES level for the Associate to view the rate In the chain pool display of Rate Codes the indicator under the viewership column is automatically changed to Y to indicate a viewership record exists for the Rate Code HVBFAMD FR Item Description HVB Primary Action Code FAM Rate Code D Deny Condition Hyphen FR Country Code RESPONSE t DONE Business Rules e One viewership level may be set per entry with a maximum of 4 viewer codes at one time There is no limit to the number of viewer codes that may be specifi
108. Reference tab PONI User LIN WEIDNER Sabre Enterprise Hotels Home Property Group Property Reference Administrative utility to manage hotel content fo Manaqe Hotel Data gs points of sale I want to Started Request a Property Point Of Interest me help getting started View or Modify a Proper State Province This section will display news about updates to the sys the system works as well as industry news that affects Hotels This section will display news about system issues that Sabre Enterprise Hotels including maintenance and out Tips Return PAGE 257 Add or Modify HOD Content Reference CHAIN Reference Chain Property Group Property Reference Administrative Chain Search Enter Search Qualifiers Chain ID DC Participation Type Marketer ALL x All Marketers Description Search Clear Search Qualifiers e Enter search criteria e Click Search Search Results 1 Found select chain rp A pescripion e Select Chain e Click View Chain View Chain ID Description DC Participation Type Connectivity Format Type Maximum Shoppable Number In Party Active Indicator Effective Date Format 01JAN2005 Yes No Marketer Property Allocation Type Non Expanded Property Number Expanded Property Number Cancel Return PAGE 258 Add or Modify HOD Content Reference COUNTRY Reference Country This feature allows the user t
109. S INDIA LIMITED CAYMAN AIRWAYS LTD CAYMAN AIRWAYS OMAN AIR OMAN AIR BELAVIA BELAVIA TULRMAA HDQRMPG SEARMAS BAHRMGF HDQRMET HDQRMUP MKERMYX HDQRMAR HDQRMIT HDQRMKD HDQRMYK HDQRMJM HDQRMYV HDQRMCY HDQRMKO KHIRMPK HDQRM9W HDQRMKX MCTRMWY HDQRMB2 PAGE 186 OW BW BI JT AP JJ 7H 7Q VH ZL SY R7 XR 7F 5T D9 F7 5L 9M E8 AMERICAN EAGLE EXECUTIVE AIRLINES INC CARIBBEAN AIRLINES CARIBBEAN AIRLINES ROYAL BRUNEI AIRLINES ROYAL BRUNEI AIRLINES BEARSKIN AIRLINES BEARSKIN LAKE AIR SERVICE LION AIR LION AIR AIR ONE AIR ONE TAM LINHAS AEREAS S A TAM LINHAS AEREAS S A ERA AVIATION ERA AVIATION INC PAWA DOMINICANA PAN AMERICAN WORLD AIRWAYS DOMINICANA AEROPOSTAL AEROPOSTAL ALAS DE VENEZUELA REGIONAL EXPRESS HAZELTON AIRLINES SUN COUNTRY SUN COUNTRY AIRLINES ASERCA AEROSERVICIOS CARABOBO C A SKYWEST AIRLINES PTY SKYWEST AIRLINES PTY LTD FIRST AIR FIRST AIR CANADIAN NORTH AIR NORTERRA INC AEROFLOT DON AEROFLOT DON FLYBABOO FLYBABOO SA GENEVE AEROSUR COMPANIA BOLIVIANA DE TRANSPORTE AEREO PRIVADO S A CENTRAL MOUNTAIN AIR CENTRAL MOUNTAIN AIR LTD ALPI EAGLES ALPI EAGLES HDQRMOW POSRMBW HDQRMBI HDQRMJV HDQRMJT HDQRMAP SAORMJJ HDQRM7H HDQRM7Q HDQRMVH HDQRMZL HDQRMSY HDQRMR7 HDQRMXR HDQRM7F HDQRMST HDQRMD9 HDQRMF7 HDQRM5L HDQRM9M HDQRME8
110. SSION PROCESSING L Perot Commission Program TACS v TRAVELCOM WPS WORLDWIDE PAYMENT SYSTEMS L YES CENTRALIZED PROGRAMS Business Rules e Check boxes adjacent to commission programs which pertain to the hotel property e Remaining fields are not currently mapped to HOD e These options are not mandatory e Click Submit button to save work Tool Bar Tabs Amenities Hotel Incentives ej Hotel Incentives PEE CIEC ia Ei Ce LI ui aio A E Hotel Incentives Description 1 1 1 1 1 1 1 1 1 1 7 reerype 1 13111 0 onsite Can Reserve C JALFFP participant e Check boxes adjacent to incentive programs associated with the property e Not currently mapped to HOD e These options are not mandatory e Click Submit button to save work Return PAGE 231 Add or Modify HOD Content Policy Tool Bar Tabs Amenities Packages AMENITIES PACKAGES AMENITIES ADVANCE RESERVATION PERIOD maypas Elm gm ss sss ss e s e n s s s s 8 Business Rules Check boxes adjacent to packages associated with the property Remaining fields are not currently mapped to HOD These options are not mandatory Click Submit button to save work DINNER Tool Bar Tabs Amenities Advance Reservation Period Advance Reservation Period
111. United States Inactive Property Under Construction View Modify The new page will display all options for adding or modifying content for the property PAGE 218 Add or Modify HOD Content PROPERTY MODIFY November 13 2012 User Lin Weidner Affiliate Sabre TPF Sabre Enterprise Hotels representing Test chains Property Group Property Reference eServices Administrative Chat Home Glossary Logout Property Modify Property Information Property ID 2907 Marketer ID TEST Chain ID XY Property Name THE PERFECT HOTEL City DALLAS State Minnesota Usa Country United States SubmiendRetum Submitand Continue Cencel core Property Policy Room Location Points of Interest Contacts Ratings Credit Cards Show All Core Help indicates a required field Marketer Contract Currently Being Modified XY Master Contract Status All Contracts For This Property Inactive Property Under Construction w Test Chain XY Master Contract Chain Sabre Property Number Cross Reference Property Name HOT HOD Location THE PERFECT HOTEL DOWNTOWN Long Property Name Address 1234 MAIN DRIVE City DALLAS Country State Province A Postal Code United States Minnesota Usa 88888 Phone Fax Currency 817 264 1111 817 264 2222 USD Dollar USD URL US Government fire and safety approved O Travelocity Certified Latitude Longitude Geo Confidence Level Airport City Code
112. Usa Country United States Search Enter Search Qualifiers Rate Type Product Set May select more than one May select more than one r ja 1 Single 2 Double 3 Triple IM Effective Date Discontinue Date Format 01JAN2005 Format 01JAN2005 Search e Search for existing rate ranges e Enter data if known or select Search without to get a complete list of all rate ranges for the selected property Search Results 8 Found 01 29 2009 Single 08 06 2008 09 21 2008 E Single 0972272008 0972472008 B Single 0972572008 0170172121 2 Double 0870672008 0972172008 09 24 2008 01 01 2121 Add Rate Range e Click Add Rate Range Return PAGE 252 Add or Modify HOD Content Rate Range ADD RATE RANGE Property Rates Add Rate Range Property Information Property ID 65500 Marketer ID TEST Chain ID QA Property Name QA amp Test Hotel City SAN FRANCISCO State California Usa Country United States Rate Range Rate Type Product Select a Rate Type v Select a Product Set iv Effective Date Discontinue Date Format 01JAN2005 Format 01JAN2005 28NOV2012 01JAN2121 Low Rate High Rate Currency USD v Business Rules e All fields are mandatory e Format for Rate is 000 00 e Select OK to add new Rate Range e New Rate Range will display
113. VD Primary Action Code PPPP Property Number LLL Rate Level or ALL Slash 1MAR 7NOV Effective Date Discontinue Date or ALL Slash G Guarantee Indicator 1 9 Hotel Hold Time p m post meridian G Guarantee Required D Deposit Required A Address Required RESPONSE tDONE Business Rules e Use ALL to update all rate levels at a property e Use All to update all dates 579 days in Sabre availability e Set the daily indicator to a hotel hold time first 4 for 4PM whichever is the most prevalent condition Then set the guarantee deposit for the specific time periods as required by the property e The daily indicator MUST be set as the Sabre system defaults to N for None e f the Associate wants to set address required for the property two entries are required as follows o Setthe address required indicator HVDPPPPLLL ALL A o Set the desired guarantee deposit hold time HVDPPPPLLL ALL G e When address required is set the tag ADDR appears in the upper right corner of the HVV display e Address required and hotel hold time may be set only when ALL is used to represent all dates It is not possible to set these to day s of the week e When a hotel hold time is set the Sabre user s sell response will include a reminder that a guarantee is required for arrivals after the specified hotel hold time e The requirement for a guarantee or deposit may be set to individual days of
114. WTFS EFF DT DISC DT SU1 2 10000 10000 24APR2009 END 1 10000 10000 24APR2009 19JUL2009 6500 7500 20JUL2009 20AUG2009 6500 7500 25AUG2009 20SEP2009 Business Rules e Date and time of the last update appears in the upper right corner The V after the time indicates that the last update was made by an Associate the Vendor An A indicates that the last update was made by Sabre personnel at the request of the Associate e The currency code and decimal placement for the rates also appears in the upper right corner e The number to the right of the room code is the display position which indicates the order in which rooms will appear in Hotel Availability and the Hotel Description for non DCA Associates e Rates in the left column of the rate screen display are the single rates and those to the right are the double rates Return PAGE 98 Rate and Property Management Return ROOM CODE MANAGEMENT Under the day of the week header SMTWTFS an X will appear under each applicable day of the week code to identify when a rate applies only to certain days If no X appears the rate is valid on all days For example if the display reflects the following the attached rate is applicable on Friday Saturday and Sunday only SMTWTFS X XX The fields EFF DT and DISC DT refer to the effective and discontinue dates respectively The effective and discontinue dates are the season to which the
115. ability HVVPPPPLLL 1NOV Indicators by Date Item Description HVV Primary Action Code PPPP Property Number LLL Rate Level Slash 1NOV Date or ALL Response RAC LISTING ALK BLE CIQ 01 01 01 Cy C CH Ch Ch Business Rules e Availability indicators display on a daily basis only when a date or ALL is included after the basic entry e Ifa date is used after the basic entry o To move the display forward to future dates enter HVV o To move the display backward to earlier dates enter HVV e If ALL is used in place of the date after the basic entry o To move the display forward to future dates enter MD o To move the display backward to earlier dates enter MU Return PAGE 135 Availability Status Management DISPLAY AVAILABILITY INDICATORS BY DATE e It may be necessary to include the year YY in the entry For example if the 579 day detail period includes O2DECO9 and O2DEC10 the year must be included when viewing the latter date If the year is omitted the Sabre system will default to the closest date whether it is the previous day current day year or future year This is important to know since the HVV response does not reflect the year Please note the following example HVVPPPPLLL O2DEC10 e The property name and rate level appear on the first line of the availability display e The availability display
116. ajor landmarks to the property PARKWAY SOUTH ATTR ATTRACTIONS CHINATOWN Describe popular areas within reasonable THE CANNERY distance UNION SQUARE CORP CORPORATE LOCATIONS WALL STREET Describe well known business areas or specific sites EMPIRE STATE BUILDING UNITED NATIONS HEADQUARTERS Additional suggestions for Location Area content include College or University Airport Adjacent City Center Government Center On Airport Theater District Train Station Cross Streets On the Beach Museums Embassies Piers or Ports PAGE 41 Hotel Property Description Display Free Text Content Guidelines for Entering Free Text Content Return DISPLAY FREE TEXT CONTENT GUIDELINES FOR FREE TEXT CONTENT Free Text as shown in HODPPPP Please keep the following in mind Keywords assigned to the following category display to Sabre users in HOD regardless if supporting text has been added o Policy Requirements Keywords assigned to the following categories do not display to Sabre users in the HOD unless text content has been added o Property Information o Location and Area Information Use the guidelines below when entering free text content Content may be entered using any of the following o Oneline at a time o Multiple lines when separated by an End Item z o Multiple lines when separated by the Return Key 4 May enter up to 60 characters per line Maximum character count is 188
117. area marked CURRENT PASSCODE Carefully type the passcode The passcode will not be displayed on the screen Then depress ENTER RESPONSE QXY QXY A B C D E F Business Rules e The asterisk is optional If omitted the agent is automatically signed in to area A To sign in to a specific area use the letter in the basic entry SID3468HXY E e Ifthe agent has signed in to area A only and wishes to sign in to other area s enter SIC or SI e When multiple work areas have been signed in to move between areas enter HD HA etc e To determine the current work areas enter S or S e f another agent signs in to an active work area the new sign overlays the existing sign Sabre Sign Out so RESPONSE A B C D E F SIGNED OUT Note When the asterisk is omitted only the individual work area is signed out Return PAGE 169 Employee Profile Records CHANGE SABRE PASSCODE CLEAR SABRE PASSCODE Change Sabre SI 3468HXY E Passcode Item Description SI Format Activates all Sabre Areas A F 898924AAS Agent ID RESPONSE ID DUTY CODE amp x 2 lt A gt NEW P The cursor moved automatically to the area marked CURRENT PASSCODE Carefully type the current passcode Tab to the area marked NEW PASSCODE Carefully type and enter the new passcode The passcodes will not be displayed on the screen Then depress ENTER RESPONSE QXY QXY AKM A B C D E F Business Rules e Th
118. ary Action Code CC Chain Code PPPP Property Number H Change Key 0 Format P Type of Data to update P Policy H Change Key DEL Format RESPONSE Return PAGE 157 Guarantee Policy ADD A GUARANTEE DEPOSIT CREDIT CARD Business Rules e When no property number is included updates apply to the chain level Add a Guarantee Add a credit card to the list of accepted guarantee deposit credit cards for a Deposit Credit Card specified chain or property HCGCCPPPPHOGAVIY HCGCCHOGHVIY Item Description HCG Primary Action Code CC Chain Code PPPP Property Number H Change Key 0 Format G Type of Data to Update G Guarantee H Change Key VI Credit Card Code Y Value Y Yes Add RESPONSE t DONE Business Rules 9 When no property number is included updates apply to the chain level e The Sabre system maintains a Master Table of credit card codes that may be used in the guarantee deposit policy To display the Master Table enter HCA e Sabre will maintain only one credit card table for Guarantee and Deposit e Associates should contact their Sabre Hotel Account Manager to request that the credit card be added to the Master Table e Toredisplay the accepted guarantee deposit credit cards enter HODCCPPPP G Return PAGE 158 Guarantee Policy Add Multiple Guarantee Deposit Credit Cards Delete a Guarantee Deposit Credit
119. ata Types e Refer to the Quick Reference section for a list of steps to follow for the change deletion process Detach Rate Level HRTXYHLLL from All Properties Item Description HRT Primary Action Code XY Chain Code H Change Key LLL Rate Level RESPONSE tDONE Business Rules e The 2 character chain code MUST be included in the format o The rate level cannot be detached if any rate codes remain assigned to it at the property Determine which properties are still assigned by including the rate level in the basic entry HRL LLL e When the rate level is detached from a property all data tied to the rate level will be deleted o Rates o A Availability Status o Effective and Discontinue Dates o Other Data Types e Refer to the Quick Reference section for a list of steps to follow for the change deletion process e Database size may affect the processing time Return PAGE 87 Rate and Property Management Display Properties Assigned to Rate Code Display Rate Codes Assigned to Property Return DISPLAY PROPERTIES ASSIGNED TO RATE CODE DISPLAY RATE CODES ASSIGNED TO PROPERTY HRC COR Item Description HRC Primary Action Code i Asterisk COR Rate Code RESPONSE AP PLUS TRAI VIEWERSHIP Y iPORATE RATE PROPERTY PROP PROPERTY NAME LVL NUM NAME Fone FERFECT ROTEL COR Business Rules e Property numbers display in numerical order from left to right
120. ather than a line at a time eHotels will validate that the property is allowed to be updated PAGE 42 Hotel Property Description Add Free Text Content Values for Keywords Return HCBCCPPPP ADD GEN GUIDE DOGS ONLY ADD FREE TEXT CONTENT Item Description HCB Primary Action Code CC Chain Code PPPP Property Number Slash GEN Keyword Code Slash ADD Add Slash GUIDE DOGS ONLY Text Content RESPONSE tDONE e Business Rules e Free Text entries are not complete until they have been committed e For the entry to be complete following the DONE response the user must enter COMMIT Codes Description CXL Cancel Policy DEP Deposit Policy GTE Guarantee Policy GEN General Policy DESC Property Description FAC Facilities SVC Services DINE Dining RECR Recreation AWARDS Awards SAFE Safety MISC Miscellaneous RTYP Room types LOC Location TRAN Transportation DIR Directions ATTR Attractions CORP Corporate Locations HCBQA78005 ADD CXL CANCEL POLICY LINE 1 DONE Hotel Property Description Display text Ignore text Delete text Commit Text Verify HCB Text in TPF Return WORKING WITH FREE TEXT CONTENT HCB lt chain code gt lt property number gt REVIEW Example HCBQA78005 REVIEW CANCEL POLICY LINE 1 CANCEL POLICY LINE 2 CANCEL POLICY LINE 3 CANCEL POLICY LINE 4 B
121. atus code UC in the format above may be replaced with KK Confirmed NO No action See OSI Step 3 Add OSI Message Optional 40SI HHL CC 15JUN FIRST AVAILABLE DATE Item Description 4051 Primary Action Code space Space HHL Format space Space XY Chain Code space Space TEXT Message Text RESPONSE Return PAGE 181 Confirmation Queues Step 4 Step 5 Return CONFIRMATION PROCESSING Business Rules e Mandatory spaces are required in the OSI format e The Associate vendor code must be included in order for the Associate to view the OSI message added to the PNR e The complete entry format spaces and message text must not exceed the width of the CRT screen Additional OSI lines may be added individually or separated by an End Item key 8 such as 4OSI HHL XY ROLLAWAY CONFIRMED HHL XY 1 NON SMOKING ROOM CONFIRMED e Sabre responds with an asterisk to accept the entry Add Received Field 6JOAN QXY Item Description 6 Format JOAN Update performed by QXY Associate Alpha Code RESPONSE Business Rules e To view completed changes to PNR before ending the record enter before end transaction e Sabre responds with an asterisk to accept the entry End Transaction E Item Description E End transaction RESPONSE OK 1645 RFKKSO Business Rules e The response includes the time t
122. ax number for switch letters Hotel Operations Desk Phone Number Property New Builds eHotels Points of Interest Submission tool Rate Assured General email box amp all other issues hotel desk sabre com PAGE 2 SABRE GDS HOTEL MANUAL CONTENTS 1 GETTING STARTED OR GO TO PAGE NATIVE SABRE TPF LINKS CHO GI TO FIND E GU LINKS Getting Started GUI Login How to login 12 208 GUI Home Page Home Page 209 GUI Tool Bars Toolbars 210 NEW HOTEL REQUEST New Hotel Request Property Request How to request a new hotel 13 212 GUI Core Information How to enter core information 213 HOTEL PROPERTY DESCRIPTION Quick Reference n a Quick Reference Guides 14 General Information GUI Property Description General ara apene Hote 18 215 Property Description Display HOD GUI Display Property How to Display Property Information 18 217 Daae Lis cUi Display Det Display list of property numbers under 19 218 a chain code CORE INFORMATION GUI Core Information Core Information 20 213 Phone Fax GUI Phone Fax Update Phone Fax 20 214 HOT HOD Location GUI HOD Location Update HOT HOD Location 21 213 Currency Type GUI Currency Update Currency Type 21 214 Family Plan n a Update Family Plan 22 Meal Plan GUI Meal Plan Update Meal Plan 22 222 Tax Fields GUI Taxes Update Tax fields 23 234 Extra Fee Items GUI Ext
123. being set at the room code level which is the most specific type of assignment and takes precedence over all other settings Refer to the Property Description section of this handbook for additional entries and further explanation of the three levels at which the extra fee items may be set Return PAGE 100 Rate and Property Management DISPLAY RATE SCREEN FOR SPECIFIC ROOM AND DATES Display Rate Screen for HCMXY41001COR A1K 1MAR 1APR Specific Room and Dates Item Description HCM Primary Action Code XY Chain Code 41001 Property Number COR Rate Level Asterisk A1K Room Code Slash 1MAR 1APR Date Range RESPONSE KY 12888 COR RATES 24APR09 1121V USD 2 COR ROOM SMTWTFS EFF DT DISC DT ATK ABBE HABE 24APR2883 END Business Rules e The 1 to the right of the room code indicates the display position for that room code e Under the day of week header SMTWTFS an X will appear under each applicable day of week code to identify when a rate applies only to certain days If no X appears the rate is valid on all days For example If the display reflects the following the attached rate is applicable on Friday Saturday and Sunday only SMTWTFS X XX Return PAGE 101 Rate and Property Management ADDITIONAL RATE SCREEN DISPLAY OPTIONS ADD MODIFY RATES FOR EXISITING ROOM CODES Additional Rate Screen Display Options Display all rates for a spec
124. ber to change t Cross of Lorraine sometimes displayed as X TEXT Replacement Text RESPONSE Business Rules Only 1 line of information maximum 60 characters may be changed per entry The HRD is justified to the left margin Add spaces after the Cross of Lorraine 4 to indent the display Sabre does not visibly number the lines of the HRD Printing a hardcopy of the HRD before making changes may be helpful HRC RRR INFO34TEXT Item Description HRC Primary Action Code Slash RRR Rate Code Hyphen INFO Format 3 Line Number to Insert After t Cross of Lorraine TEXT Inserted text RESPONSE DONE Business Rules Only 1 line of information maximum 60 characters may be inserted per entry The HRD is justified to the left margin Add spaces after the Cross of Lorraine to indent the display Sabre does not visibly number the lines of the HRD Printing a hardcopy of the HRD before inserting may be helpful PAGE 201 Hotel Rate Description DELETE LINE OF HRD SELECT CANCEL STATEMENT Delete Line of HRD HRCHRRR INFO4 Item Description HRC Primary Action Code H Change Key RRR Rate Code Hyphen INFO Format 4 Line Number to Delete RESPONSE Business Rules Only 1 line of information may be deleted per entry Sabre does not visibly number the lines of the HRD Printing a hardcopy of the HRD before deleting i
125. ccept numerics from 1 to 24 The H D W and M types will accept numerics from 1 to 99 When the rate code is first created or when no cancellations statement is selected Sabre defaults to CANCEL REFER TO PROPERTY DESCRIPTION The default statement does not print on the customer s invoice or itinerary To change the default or existing statement simply enter the new code in the basic format The new code will overlay the previous HVDPPPPLLL 12MAR 31JUL C2W To remove an existing cancellation statement and set the default statement use the code XC to cancel such as HVDPPPPLLL 12MAR 31JUL XC PAGE 203 Hotel Rate Description Effective amp Discontinue Dates for Cancel Statements Return EFFECTIVE amp DISCONTINUE DATES FOR CANCEL STATAEMENTS The effective and discontinue dates are used to indicate the period to which the cancel statement applies and may be specified in DDMMM DDMMMYY or DDMMMYYYY format These formats can be used in the date date 1NOV 12DEC date number of nights 1NOV09 200NT or date END 1NOV09 END formats END may be used as a discontinue date which indicates infinity or a rolling end date Cancel Statements set to END will apply to all the days after the effective date and will roll in as each new day is added to the detail period Since there are 579 days in the current availability period approximately 1 amp 1 2 years it may be
126. ch the guest must cancel applies to all rate codes managed by the same rate level Example CANCEL 24 HOURS PIROR TO ARRIVAL Identical Commission Structure All rate codes managed by a given rate level must have the same commission program In order to be managed by the same rate level if one is non commissionable then all are non commissionable Identical Requirements For e Deposit e Deposit Waiver e Guarantee e Forced Guarantee Minimum Stay e Maximum Stay Advance Reservation If all of the conditions described above are not satisfied then additional rate levels are required for rate code management Examples of common conditions Rate Level CON Rate Codes AMX BTI HFH THR Rate Level NEG Rate Codes IBM HON AAC ABB PAGE 70 Rate and Property Management Rate Codes Category Codes Return RATE CODES CATEGORY CODES The Rate Code is a representation of a hotel product available for booking by Sabre users The rate code is usually three characters RAC is the only rate code that is programmed by the Sabre system The Associate creates a rate code to represent the type of product service that is available for Sabre users to book For instance resort properties in the chain might have a popular package for honeymooners and decide to represent the product in the Sabre system as HNY Since the rate code must have a definition or label to print on the guest s invoice and
127. commissionable e To remove the Non commissionable indicator replace NC with C HCMCCPPPPLLLHRCZROHC e Update multiple room codes in a single entry by preceding each room code with the End Item key gt HCMCCPPPPLLLHRCZROHNCZCIKNC Return PAGE 108 Rate and Property Management Add Change Extra Fee Items Return ADD CHANGE EXTRA FEE ITEMS HCMCCPPPPLLLHRCZA1K RA 10 00 E Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RC Format RC Room Change gt End Item Key A1K Room Code Slash RA Extra Fee Item Room Code Specific Hyphen 10 00 Dollar Amount or NA RESPONSE ROOM INFORMATION CHANGED When extra fee items are included in the HCM entries they are being set at the room code level which is the most specific type of assignment and takes precedence over all other settings Refer to the Property Description section of this handbook for additional entries and further explanation of the three levels at which extra fee items may be set The following extra fee items may be entered Code Extra Fee Item CR Crib RA Rollaway EX Extra Person Associates may include an actual amount including decimal point or one of the following Code Definition NA Not Available 0 or 0 00 No Charge To display the extra fee values set at the room c
128. continue Date for Rate Season Y End Item Key 1 Display Position Optional A1K Room Code 1 Number of Rollaways Allowed Optional Defaults to Room Indicators C Commissionable 5 Rate Return On NC Non Commissionable XS Rate Return Off Defaults Commissionable Rate Return Off Slash CR Extra Fee Type Room Specific Fees Optional Hyphen 20 00 Extra Fee Rate Slash 100 00 Single Room Rate Hyphen 100 00 Double Room Rate RESPONSE DONE ROOM ADDED TO DATABASE Add multiple rooms by preceding each new room code with the End Item Key gt Example HCM41001CORHRO15SEP 31DEC gt 1A1K1C CR 20 00 100 00 100 00 22B1K2S CR 10 00 95 00 95 00 PAGE 93 Rate and Property Management Return ROOM CODE MANAGEMENT Business Rules A maximum of 16 room codes may be added for each rate level at the property Attempts to add more than 16 rooms will result in the following error response MAXIMUM 16 ROOM ALLOWED When multiple rooms rates are being added in one entry and only one set of dates is used those effective and discontinue dates will apply to all of the rates being entered Once a room code exists at the property rate level any subsequent rate and season updates must be made using the RT command The effective and discontinue dates are the season to which the rate applies When these dates are entered for the new room code rate they become the first season
129. d separated by commas Slash RRR Rate Code Hyphen INFO Format t Cross of Lorraine X TEXT Free Form Text Multiple lines separated by Cross of Lorraine RESPONSE HRCPPPP RRR INFO2 TEXT TO INSERT LINE 2 HRCPPPP X RRR INFO44TEXT TO CHANGE LINEA HRCPPPP X RRR INFO3 PAGE 197 Hotel Rate Description DISPLAY HOTEL RATE DESCRIPTION CREATE HRD CHAIN WIDE Display Hotel Rate HRC IGA Description Item Description HRC Primary Action Code T Format IGA Rate Code RESPONSE GA CORPORATE RATE INCLUDES COMPLEMENTARY MORNING NEWSPAPER AND CONTINENTAL BUFFET Business Rules e Thisentry and response is an Associate function only 9 No HRD exists for the Rate Code RAC since it is created automatically by Sabre Create HRD Chain HRC IGA INFO TEXTtTEXTtTEXT Wide RESPONSE DONE Example HRC IGA INFOEGA CORPORATE RATE INCLUDES COMPLEMENTARY4MORNING NEWSPAPER AND CONTINENTAL BUFFET BREAKFAST Return PAGE 198 Hotel Rate Description Return DISPLAY HOTEL RATE DESCRIPTION Business Rules There is a limit of 99 lines per Hotel Rate Description Lines are free form and limited to a maximum of 60 characters per line The HRD is justified to the left margin Add spaces after the Cross of Lorraine to indent the display Up to 5 full lines or a maximum of 300 characters may be entered at one time separated by a Cross of Lorraine 1 Allow
130. d the name of the person authorizing the activity must be input e The keyword CREATE is required to make this entry Return PAGE 166 Employee Profile Records ADD NAME CHANGE NAME H NAMLNAME P Add Name Item Description H Format Slash NAM Name Field Code LNAME P Agent Last Name First Initial RESPONSE T Business Rules 9 Only the first initial of the agent s first name may be input If the first name is entered Sabre responds INVLD NAME NOT ENT BGNG WITH e The keyword CREATE is required to make this entry Change Name H NAMHLNAME P Item Description H Format Slash NAM Name Field Code H Change Key LNAME P Agent Last Name First Initial RESPONSE T Business Rules e Only the first initial of the agent s first name may be input If the first name is entered Sabre responds INVLD NAME NOT ENT BGNG WITH e The keyword Create is required to make this entry Add Duty Codes H DTY Item Description H Format Slash DTY Duty Field Code Duty Code Duty Code RESPONSE Return PAGE 167 Employee Profile Records Add Delete UAT ADD DELETE UAT KEYWORDS ADJUST AUTOMATIC SIGN OUT Business Rules e The Duty Code must be present in the EPR in order to perform database functions e The Duty Code for SAI lessons is optional but it is recommended to add in each EPR e The keyword
131. d 31 characters HCBCCPPPPHHN NEW HOTEL NAME Address changes must be submitted through the Sabre Hotel Desk Street Address 3 lines 30 characters each no PO Box includes city state country and zip Postal code Primary Index code changes must be submitted through Sabre Hotel Desk These fields are reserved for the phone fax numbers where the hotel guest can be reached not those of the hotel reservation department A valid telephone number is mandatory in the HOD When entered the phone fax numbers will follow the city state in the HOD When entering a phone fax number into these fields adhere to the following guidelines Business Rules e Include country and city codes or area code as applicable e International dialing codes are not to be included e Toll free reservation numbers will not be accepted e Useonlynumbers and hyphens e Fields require a minimum of 7 digits Phone field allows a maximum of 20 digits Fax field allows up to 21 digits 9 Donotuse phone fax numbers requiring extensions e Phone fax numbers print on invoice itinerary HCBCCPPPPXPH 817 765 1234 Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key PH Field Being Updated PH Phone FAX Fax Hyphen 817 765 1234 Phone or Fax number include hyphens RESPONSE CBCCPPPPHFAX Item Description HCB Primary Action Code CC Chain Code PPPP Prop
132. d response time when the Rate Code is assigned to the Rate Level at the property Defined Viewership may be set one on one or a combination of levels The specifications and scope of the levels are C Country 2 alpha characters in length Any all countries except the 50 United Sates U S Virgin Islands and Puerto Rico All Subscribers outside of the U S and possessions are identified by a country code maintained in an internal Sabre record for viewership purposes T City 3 alpha characters in length Any all valid airport and or city codes P Pseudo City 4 alpha numeric characters in length Any all Subscriber codes worldwide J Alpha Pseudo 3 alpha characters in length Any all Associate pseudo city codes worldwide This level does not process any Subscriber pseudo city codes but applies to Associate Alpha codes PAGE 117 Defined Viewership Purpose Negotiated Contractual Rates Open Defined Viewership Specific Defined Viewership Sponsorship Return PURPOSE NEGOTIATED CONTRACTUAL RATES OPEN DEFINED VIEWERSHIP SPECIFIC DEFINED VIEWERSHIP SPONSORSHIP In Sabre a negotiated rate N is a rate agreement between the Associate and a corporate client and a contractual rate X is a rate agreement between the Associate and a Subscriber or consortium of travel agents Due to the private nature of the rate the default setting for Rate Codes assigned to categories X and
133. e Country State Province all Countries v All States Show Extended Search Criteria Search Clear Search Qualifiers e Enter property number or other search criteria and click Search e Checkthe box adjacent to the requested property e Click Property Availability Return PAGE 254 Add or Modify HOD Content Availability Open Close Availability Property Information OPEN CLOSE AVAILABILITY Property ID 65500 Marketer ID TEST Chain ID QA Property Name QA amp Test Hotel City SAN FRANCISCO State California Usa Country United States Search Enter Search Qualifiers Availability Status May select more than one Effective Date Format 01JAN2005 Search Discontinue Date Format 01JAN2005 Transaction Completion Cancel LI e Search for existing open closed status for a given period of time e Enter Effective and or Discontinue dates or simply click Search to get a complete list e Click search TERES Newly added avalabiity informat fe precedence over exis ng Avele Transaction Completion Submit Cencei e Click Submit to save work Return 2 Add open closed dates here PAGE 255 Add or Modify HOD Content Reference AIRPORT CITY Reference Airport City This feature allows the user to search for airport codes and provides location descriptions for
134. e TTY message from Sabre to the Associate The Associate can either respond back to Sabre with a Confirmation via Direct Connect Teletype response or manually update the Sabre PNR with the booking status Manual confirmation requires the Associate to retrieve the Sabre PNR and update with status of the booking The TTY message contains a status code that alerts both the Associate and the Subscriber to the condition of the booking Please refer to the following tables for a list of status codes that are used in relation to the confirmation process INCOMING TTY STATUS CODES IN HOTEL SEGMENT SS FREESELL NN ON REQUEST XX CANCEL IX IF HOLDING CANCEL OX CANCEL ONLY IF FOLLOWING SEGMENT AVAILABLE OUTGOING RESPONSE STATUS CODES INPUT BY ASSOCIATE HK CONFIRMED OR KK CONFIRMED UC UNABLE TO CONFIRM NO NO ACTION TAKEN SEE OSI FIELD When the booking is received with the status SS the booking must either be confirmed with the status codes HK or KK or denied with the status code UC back to the Subscriber If the booking can be confirmed the Associate must add the information to the in house system amp modify the segment with a confirmation number Automatic confirmation processing completes the procedure on an automated basis The Associate has the option of setting the Rate Return feature for Subscribers to request a rate lower than what is booked However when the rates have been loaded a
135. e Code Hyphen ATANDT NEGOTIATED Rate Code Definition Slash N Category Code RESPONSE tDONE e Business Rules e The Sabre system understands a negotiated rate N as a rate agreement between the Associate and an individual company or business e There is no limit to the number of rate codes that may be created However the rate code must exist in the chain pool before it can be assigned to a property e A negotiated rate is a 3 character code in which the first character of the code must be alpha Any combination beginning with the letters RR is restricted from use e NEG and ALL are restricted from use as a rate code e The rate code must be assigned category code N only e A rate code MUST be assigned to a rate level at the property for rate and status management e The CD number may include 3 20 alphanumeric characters after CD e To view the CD number for the negotiated rate code display the chain pool by category code e HRC N SHAARP PLUS TRAI RATE CODE ASSIGNMENTS CATEGORY N RATE RATE CLIENT VIEW CODE DEFINITION ID NBR 11 TIATED RATE FOR Return PAGE 81 Rate and Property Management Change Rate Code Definition CHANGE RATE CODE DEFINITION CHANGE RATE CATEGORY CODE S HRCHUSA USA MEMBERS RATE Item Description HRC Primary Action Code H Change Key USA Rate Code Hyphen USA MEMBERS RATE New Rate Code Definition Response tDON
136. e Country HCCC FRANCE Decode U S State HCCFL Decode Country HCCC FR Display Master Index Point List By U S State HCCFL DISN HCCFL D By Country HCCC FR LOUV X HCCC FR L Add Index Points By City Airport Code HCICCPPPP INDEX MDW2 LC S MI 20SW TC L By U S Reference Point HCICCPPPP INDEX FL DISNEYWORLD LC R MI 4N4TC H By Non U S Reference Point HCICCPPPPtINDEX C FR LOUVRE MUSEUM LC CtMIOWtTC O Change Index Point Data By City Airport Code HCICCPPPPtINDEX MDWtMI 18SW By U S Reference Point HCICCPPPP INDEX FL DISNEWORLD By Non U S Reference Point HCICCPPPPtINDEX C FR LOUVRE MUSEUM TC H Delete Index Points By City Airport Code HCICCPPPPEUNINDEX MDW By U S Reference Point HCICCPPPP UNINDEX FL DISNEYWORLD By Non U S Reference Point HCICCPPPP UNINDEX C FR LOUVRE MUSEUM Return PAGE 16 Hotel Property Description GENERAL INFORMATION HOTEL PROPERTY DESCRIPTION The HOD is the Sabre equivalent of a sales brochure containing detailed information regarding the facilities and services available at each property Every HOD shell is created based on information provided in the new build request on the eHotels website either entered directly into the eHotels GUI or via Sabre Webservices Once the new build request has been made on the eHotels website the HOD may be created and updated e Properties requested up to and including 65535 will receive a sta
137. e Daily Guarantee Deposit 138 Indicators Wildcard Character n a Wildcard Character 140 579 Day Detail Period n a 579 Day Detail Period 140 Availability Status Open GUI Availability Availability Status OPEN 141 293 Availability Status Closed GUI Availability Availability Status CLOSED 144 293 Avail Status On Request n a Availability Status ON REQUEST 143 Avail Status Closed to Arr n a Availability Status CLOSED TO ARRIVAL 144 Avail Status Closed n a Em Status CLOSED TO ARRIVAL ON 145 xx Avail Status Susp Items n a Availability Status Suspended Items 146 Add chg Advance Res Period n a Add Change Advance Reservation Period 146 Display Advance Res Period n a Display Advance Reservation Period 147 Forced Guar Optional n a Forced Guarantee 148 Deposit Waiver Optional n a Deposit Waiver 148 Set Remove Cycle Values n a Set remove cycle Values 150 Display cycle Values n a Display Cycle Values 151 GUARANTEE POLICY Quick Reference n a Quick Reference 153 Fundamental db Operation n a Fundamental Database Operations 154 Chain Policy Default n a Chain Policy Default EM Disp Policy Guar Dep GUI Policies Display Policy Guarantee Deposit 155 236 GUI Policies Guarantee Deposit Corporate Booking Guar Dep Corp Bkg policy Statements 156 237 Create Change Pol Option n a Policy Options 157 Add Guar Dep CC n a Add Guarantee Deposit Credit Card s 158 Del Guar Dep CC nfa De
138. e Special Qualities qualifiers may be added or deleted in a single entry Add multiple codes HCBCCPPPPHSQfGOLFHSQEfMEET Delete multiple codes HCBCCPPPPHSQHFITNHSQHDINE Add and Delete HCBCCPPPPHSQfGOLFHSQfMEET Within the Hotel Description a fixed area exists for users to quickly locate and note useful information such as the availability of parking facilities onsite car rental counter complimentary shuttle to the hotel check in and check out time etc Use the following guidelines to complete the corresponding fixed fields as applicable to your location s PAGE 31 Hotel Property Description SPECIAL AMENITY QUALIFIERS Code Description Input Value CKIN Check in time Alphanumeric up to 4 characters CKOUT Check out time Alphanumeric up to 4 characters FLOOR Number of floors Alphanumeric up to 3 characters SHUT Airport shuttle Y Yes N No PETS Pets accepted Y Yes N No CAR Rental car counter Y Yes N No or Car vendor name up to 15 alphanumeric characters PARK Parking available Y Yes N No or Up to 15 alphanumeric characters ROOMS Number of rooms Alphanumeric up to 4 characters Update Delete Update HCBCCPPPP FIX PARK Y Values in Fixed HCBCCPPPP FIX PARK COMPLIMENTARY Fields HCBCCPPPP FIX PARK Y COMPLIMENTARY Delete HCBCCPPPP FIXHPARK Item Description HCB Primary Action Code CC Chain Code PPPP Property Number Slash
139. e display will default to the rate code HRD text assigned at the chain level e The Rate Code MUST already exist before HRD updates can be made HRD text can contain any standard Sabre character except the Cross of Lorraine 3 or HRD text at the chain level and the property level has a maximum of 256 lines 63 characters per line and 5 lines may be entered at a time e Multiple lines of text can be added at one time by separating them with a Cross of Lorraine e Change Insert and Delete functions allow only one line per entry e Up to five property numbers may be updated in one entry for property specific HRD functions Multiple properties are separated by commas e f no property number exists in the HRD entry the entry will default to a chain specific HRD update PAGE 196 Hotel Rate Description Display Property Rate Description Add Hotel Rate Description Insert Hotel Rate Description Change Hotel Rate Description Delete Hotel Rate Description Return DISPLAY PROPERTY RATE DESCRIPTION ADD HOTEL RATE DESCRIPTION INSERT HOTEL RATE DESCRIPTION CHANGE HOTEL RATE DESCRIPTION DELETE HOTEL RATE DESCRIPTION HRCPPPP RRR Item Description HRC Primary Action Code PPPP Property Number Display Format RRR Rate Code HRCPPPP PPPP PPPP RRR INFO TEXT TEXTtTEXT Item Description HRC Primary Action Code PPPP Property Number s up to 5 allowe
140. e four categories of the structured HOD contain unformatted or free text information related to a specific keyword Points of Interest The primary airport code is added and maintained by the Sabre Hotel Desk Associates may include additional Points of Interest for each property HOD2907 Item Description HOD Primary Action Code 2907 Property Number Example xXYOO002907 THE PERFECT HOTEL j MAIN DR ADDR 4 PHONE GOVERNMENT SAFETY DOWNTOWN FIRE APPROVED PAGE 18 Hotel Property Description Redisplay Property FUNDAMENTAL DATABASE OPERATIONS This format will redisplay the property description in the current work area HOD Description Display List of Sabre Property Numbers HCLCC Under Chain Code Property numbers display in numerical order from left to right This entry displays a list of all Sabre property numbers up to and including 65535 for the requesting chain code For property numbers great than 65535 see eHotels website Item Description HCL Primary Action Code CC Chain Code Display 5064 10956 10985 12 SEE EHOTELS WEBSITE Return PAGE 19 Hotel Property Description Changes to Core Information After Creation of Property Phone Fax Fields Add Change Phone Fax Fields Delete Fax Field Return CORE INFORMATION Property Name Change may be made with the following entry not to excee
141. e inthis example attributes for each rate season are as follows Room Code Effective Discontinue Rates Dates A1K 11JAN 15MAR 90 00 Sgl 95 00 Dbl A1K 16MAR 31DEC 60 00 Sgl 65 00 Dbl PAGE 103 Rate and Property Management Return ADD MODIFY RATES FOR EXISTING ROOM CODES Multiple room rates may be updated in one entry by preceding each room change with the End Item key gt HCMCCPPPPLLLHRT12SEP ENDZA1K 90 00 95 002B1D 80 00 85 00 12SEP 31DEC In this example attributes for each room code are as follows Room Code Effective Discontinue Rates Dates A1K 12SEP END 90 00 56 95 00 Dbl B1D 12SEP 31DEC 80 00 Sgl 85 00 Dbl When entering multiple room rate updates in a single entry it is possible that many but not all of the room rates have identical seasons When this occurs default dates which immediately follow the RT parameter may be used along with specific date exceptions for the other room codes In the example below 12SEP END are considered the default dates HCMCCPPPPLLLHRT12SEP ENDZA1K 90 00 95 002B1K 80 00 85 002C1K 70 00 75 002CID 60 00 65 00 12SEP 31DEC In this example attributes for each room code are as follows Room Code Effective Discontinue Dates Rates A1K 12SEP END 90 00 Sgl 95 00 Dbl B1K 12SEP END 80 00 Sgl 85 00 Dbl C1K 12SEP END 70 00 Sgl 75 00 Dbl C1D 12SEP 31DEC 60 00 Sg 65 00 Dbl To specify that rate items a
142. e must be three characters The first character of the code must always be alpha Any combination beginning with the letters RR is restricted from use NEG and ALL are restricted from use as a rate code The definition of a rate code may include 2 35 characters No punctuation is allowed The definition will automatically print on the guest s itinerary RAC is a rate code generated by Sabre system and is assigned at all properties in the system However RAC is not displayed in the chain pool A rate code must be assigned to a rate level at the property for rate and status management Any rate code attached to standard category codes must be linked to at least one but not more than three category codes The following are the only acceptable standard category codes C Corporate P Promotional Package D Day Rate R Rack F Family Plan S Senior Citizen G Government T Travel Industry l Distressed Inventory V Convention M Military w Weekend PAGE 79 Rate and Property Management Create a Contractual Rate Code Return RATE CODE MAINTENANCE CREATE A CONTRACTUAL RATE CODE The category code R is available for Sabre users to obtain RAC rates specifically However R is not programmable by Associates since it is generated automatically by the Sabre system HRC CCZ CONSORTIUM RATE X Item Description HRC Primary Ac
143. e not mandatory Click Submit button to save work 1000 AND ADDRESS LATE ATE ID REQ ATA NUMBER PAGE 233 Add or Modify HOD Content Policy AMENITIES TAXES FREE TEXT CANCEL POLICY FREE TEXT DEPOSIT POLICY Tool Bar Tabs Amenities Taxes Description Business Rules e Check boxes adjacent to taxes associated with the property 9 Allthree tax lines and descriptions are mapped to HOD e Additional fields are not mapped to HOD e These options are not mandatory e Click Submit button to save work 11 PCT Tool Bar Tabs Free Text Cancel Policy Cancel Policy Sabre Distribution Channel ALL RESERVATIONS MUST BE CANCELLED 24 HOUR S PRIOR TO ARRIVAL DATE 4PM HOTEL TIME TO AV OID A 1NT NO SHOW CHARGE Business Rules e Usethis field to describe cancel policy as set by the hotel property e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work eb d ATIONS MUST BE CANCELLED 24 HOUR A INT NO 8 Return PAGE 234 Add or Modify HOD Content Policy Tool Bar Tabs Free Text Deposit Policy Return FREE TEXT DEPOSIT POLICY ees 4IDeposit Policy TO ESL I Ae Deposit Policy Sabre Distribution Channel HOTEL WILL ACCEPT A DEPOSIT OF 1 NIGHT ROOM AND TAX TO BE MAILED DIRECTLY TO HOTEL WITHIN 7 DAYS FROM DATE OF BOOKING Business Rules e Usethis field to d
144. e occupancy the room code will not display for non DCA Associates in the Hotel Availability response based on where the zero rate was placed If a rate is set to zero 0 on single and double occupancy the room code will not display in the Hotel Availability response unless rate return is set PAGE 99 Rate and Property Management DISPLAY SECONDARY RATE SCREEN Display Secondary Rate HCMXY41001COR Screen Item Description HCM Primary Action Code XY Chain Code 41001 Property Number COR Rate Level Asterisk Asterisk RESPONSE HCMXY12006COR XY 12006 COR RATES 16JULO9 1225V USD 2 COR ROOM DISP EXTRA FEES CODE POS LCRLNXINDICATORS EX RA CR SU1 2 0 9 C XS XG XD XO 1 2 9 C XS XG XD 1000 500 ROOM FREEFORM TEXT SU1 Business Rules The secondary rate screen is actually page 2 of the primary rate screen and displays the following items from left to right Codes Definition A1K B2D etc Room Code 1 2 3 etc Display Position 0 1 2 3 Number of Rollaways Special Indicators Definition C Commissionable NC Non commissionable S Rate Return On XS Rate Return Off Indicator Extra Fees Room Level Setting Only Dollar Amount 0 or NA Extra Person Charge Dollar Amount 0 or NA Rollaway Charge Dollar Amount 0 or NA Crib Charge When extra fee items are included in the HCM entries they are
145. e of the banned words an error response is generated CONTAINS RESTRICTED WORD NEW PASSCODE UNACCEPTABLE e Use your tab key to move between fields Use Shift Tab to move backwards Return PAGE 12 Hotel Property Description NEW HOTEL REQUEST New Hotel requests must be made in the eHotels GUI https hotels sabre com login jsp either manually or via Sabre WebServices or through a third party system Please go to Property Request for instructions Once the new property request has been approved and the property number returned the Hotel Property Description HOD may be created and updated The Sabre Hotel Desk reserves the right to monitor each HOD and if necessary request the removal of specific information If requested the Associate will have 24 hours to delete the information After 24 hours the Sabre Hotel Desk may remove the information Return PAGE 13 Hotel Property Description QUICK REFERENCE Action Entry Example Display Property Information HODPPPP Display HOD Agency View Display Category First HODPPPP HOD1 Display Category II First HODPPPP HOD2 Display Category III First HODPPPP HOD3 Display Category IV First HODPPPP HOD4 Display Index Points Only HOXPPPP Redisplay HOD HOD Display List of Sabre Property Numbers Under Chain HCLCC Code Displays only non EPN properties For properties above 65535 see eHotels Website Update Formatted Content Field
146. e passcode must be changed every 45 days An alert message flashes on the CRT for 10 days prior to the expiration Clear Sabre HB34557HXY Access EPR in build mode Passcode H AUTH JANE Add authorization information HPCLEAR Clears Sabre Passcode RESPONSE QXY QXY AKM A B C D E F Business Rules e The passcode must be changed every 45 days An alert message flashes on the CRT for 10 days prior to the expiration Delete EPR HB34557HXY Access EPR in build mode H AUTH JANE Add authorization information HX REUSE Clears Sabre Passcode RESPONSE Business Rules e As an extra security measure it is recommended that an employee s EPR record be deleted when no longer in the Associate s employ e The keyword CREATE is required to make this entry Return PAGE 170 Confirmation Queues QUICK REFERENCE Function Entry Example Confirmation Processing Display PNR RYSQQT Status Confirmed 3KK Status Unable to Confirm 3UC Status Pending 3PN Status No Action 3NO Add Confirmation Number HOM30 CF 1245JH0605 Add OSI Message Optional 4OSI HHL XY ROLLAWAY BED CONFIRMED Add Received Field 6JOAN QXY End Transaction E Enter Multi Host Partition Enter Multi Host Partition CC Exit Multi Host Partition Sabre Access AA QUEUE Procedures Queue Count Total Qc or QC QXY Qu
147. each It may also be used to search for an airport code based on location e Select Airport City from the drop down list on the Reference tab Sabre User LIN WEIDNER Sabre Enterprise Hotels Home Reference E utility to manage hotel content fo Manage Hotel Data gs points of sale Waspi Sas Credit Card Currency Started Request a Property Point Of Interest me help getting started View or Modify a Proper State Province This section will display news about updates to the syst the system works as well as industry news that affects System Issues This section will display news about system issues that Sabre Enterprise Hotels including maintenance and out Tips User LIN WEIDNER Affiliate Sabre Enterprise Hotels Property Group Property Reference Administrative Airport City Code Search Enter Search Qualifiers Airport City Code Country _ state all Countries M All States Description Clear Search Qualifiers e Enter criteria e Click Search Return PAGE 256 Add or Modify HOD Content Reference AIRPORT CITY CHAIN Reference Airport City Search Results 1 Found EC u a rs View e Select Airport code e Click View Airport City Code View Airport City Code Country Description Reference Chain This feature allows the user to search for chains in the eHotels database by a variety of criteria e Select Chain from the drop down list on the
148. ear These date fields may be entered as Date Date 1NOVO09 12DECO9 1NOV 12DEC Date Number of Nights 1NOVO9 200NT Date END 1NOV2009 END Return PAGE 115 Defined Viewership QUICK REFERENCE Function Entry Example Display Rate Codes with Viewership Records HRC HRC V Display Viewership Record HVBRRR Set Allow Condition By Country HVBRRRAC ALL By City HVBRRRAT MIA FLL PBI By Pseudo City HVBRRRAP B4TO F790 By All Alpha HVBRRRAJ QXY Set Deny Condition By Country HVBRRRDC ALL By City HVBRRRDT MIA FLL PBI By Pseudo City HVBRRRDP B4TO F790 By All Alpha HVBRRRDJ QXY Return PAGE 116 Defined Viewership Fundamental Database Operation Levels Return FUNDAMENTAL DATABASE OPERATION LEVELS Defined Viewership is the program which allows the Associate to limit viewing of Rate Codes Viewership is controlled by the commands A for Allow and D for Deny to restrict viewing Not all Rate Codes require the creation of a viewership record since the majority of rates that an Associate makes available for sale through Sabre are unrestricted by nature However circumstances may require that access to certain rates be limited such as a promotion in a limited geographical area or especially in the case of contractual and negotiated rates Viewership records should be established once the Rate Code is created This saves Sabre processing an
149. eature operates like an electronic file cabinet in which Database Operation information can be stored and retrieved at a later date Queue Count ac RESPONSE ON QUEUE AS OF 1449 ON 244PR FOR A PNAS Business Rules If your method of backup is via Sabre Queue then 9 GEN represents the G or General message queue where all TTY messages are placed automatically by Sabre e The response alerts the Associate to the total number of messages collected on queue The SPECIAL count is dedicated to a Subscriber function e Additional queues are available for use of any purpose the Associate deems necessary For instance the Associate DRS may direct Subscribers to send brochure request to the S queue The additional queues are SNCAHT Access Queue Q G RESPONSE EQUEST THE CHANGE FOR THIS DOM BEEN COMPLETED BRE HOTEL DATABAS 16 130CT Return PAGE 177 Confirmation Queues QUEUE PROCEDURES Business Rules e The teletype or TTY message appears in queue in chronological order The oldest message displays first when the queue is accessed e f no messages are contained in the queue when the access entry is made the response is QUEUE SELECTED WAS EMPTY e Once working in a queue Sabre continues to display message after message until all have been actioned The Associate must exit the queue mode if all confirmation activity is not completed Any unactioned messages will be stored on
150. ed per level However additional entries may be required LEVEL INDICATOR VIEWER CODE LENGTH COUNTRY C 2 ALPHA CHARACTERS CITY T 3 ALPHA CHARACTERS PSEUDO CITY P 4 ALPHA NUMERIC CHARACTER ALL ALPHA CITY J 3 ALPHA CHARACTERS LEVEL INDICATOR VIEWER CODE LENGTH COUNTRY C 2 ALPHA CHARACTERS ALL may be used to deny all viewers in a specified level Deny All Countries Conditions are set with the codes A for ALLOW and or D for DENY When DENY is set the viewers designated by the Associate at a level are restricted from viewing the rate For X and N rates should a member branch misuse viewership privileges the Associate can set the DENY condition to the pseudo city code of that member branch If no action is taken at a level Sabre displays NON SPECIFIED For Rate Codes assigned to category X and N the default is DENY For a Standard Rate Code the default is ALLOW In the chain pool display of Rate Codes the indicator under the viewership column is automatically changed to Y to indicate a viewership record exists for the Rate Code PAGE 123 Availability Status Management QUICK REFERENCE Function Entry Example Calculate 579 Day THDDMMMt579 DDMMM Current Date Display Availability Indicators HVVPPPPLLL Display Availability Indicators by Date HVVPPPPLLL 2NOV Include year in the date HVVPPPPLLL 02DECO9 Move the display forward to future dates
151. eptable deposit options in the HOD as follows ACCEPTED FOR GUARANTEE GDPST DEPOSIT WILL BE SENT GDPST IMMEDIATE DEPOSITE TYPE OR FORM NO The two options above will not display in the HOD as acceptable options Return PAGE 156 Guarantee Policy Create Change a Policy Option CREATE CHANGE A POLICY OPTION Create or change a policy option for a specified chain or property HCGCCPPPPH0PH1Y HCGCCPPPPHOPH2N HCGCCHOPH1Y Item Description HCG Primary Action Code CC Chain Code PPPP Property Number H Change Key 0 Format P Type of Data to Update P Policy H Change Key 1 Line Number of Policy Option Y Value Y Yes N No RESPONSE Change Multiple Policy Options Change All Policy Options to NO Business Rules e When no property number is included updates apply to the chain level e To reverse the current YES or NO indicator for a given policy statement enter the line number with the opposite Y or N value Example Line two currently reflects NO indicator To change the indicator to YES enter HCGCCPPPPHOPH2Y To redisplay the policy options enter HODCCPPPP G To change multiple policy options in one entry separate the options with End Item HCGCCPPPPHOPR1Y22N25Y Business Rules e All eight policy options may be updated in one entry HCGCCPPPPHOPHDEL HCGCCHOPHDEL Item Description HCG Prim
152. er Display Availability Indicators by Date in this same section PAGE 145 Availability Status Availability Status Suspended Items Add Change Advance Reservation Period Return AVAILABILITY STATUS SUSPENDED ITEMS ADD CHANGE ADVANCE RESERVATION PERIOD HVRPPPPLLL 20MAY09 29MAY10 SU1 Item Description HVR Primary Action Code PPPP Property Number LLL Rate Level Slash 20MAY09 29MAY10 Effective Date Discontinue Date include year YY Slash SU1 Room Code RESPONSE 20MAY 29MAY HAS BEEN SUSPENDED Business Rules e The example above shows suspended status ON REQUEST However any of the following entries may be used to suspend availability HVO OPEN HVCA CLOSED TO ARRIVAL HVC CLOSED HVRA CLOSED TO ARRIVAL ON REQUEST HVR REQUEST Availability status may be suspended for dates up to five years in the future The suspended status will roll in once the date becomes active in Sabre availability 579 day detail period To view suspended status items include the future date or future date range in the entry HCBCCPPPPLLL AR 3 HVVPPPPLLL 19DECO9 HVVPPPPLLL 19DECO9 19DEC10 Item Description HCB Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level or ALL t Cross of Lorraine AR Identifies Advance Reservation Period Hyphen 3 Number of Days RESPONSE PAGE 146 Availab
153. erence n a Quick Reference 198 Fundamental DB Operation n a Fundamental Database Operations 199 Property Level Specific n a Property Level Specific Guidelines 199 Display Prop Rate Desc n a Display Property Rate Description 200 Add Hotel Rate Desc n a Add Hotel Rate Description 200 Ins Chg Del Rate Desc n a Insert Hotel Rate Description 200 Display Hotel Rate Desc n a Display Hotel Rate Description 201 Create HRD Chain Wide n a Create HRD Chain wide 201 Create HRD n a Create HRD 203 Change Line of HRD n a Change Line of HRD 204 Insert Line in HRD n a Insert Line in HRD 204 Delete Line of HRD n a Delete Line of HRD 205 Select Cancel Statement n a Select Cancel Statement 205 Effective and Disc Dates for Effective amp Discontinue Dates for n a 207 Cancel Statements Cancel Statements Display Cancel Field Ind n a Display Cancel Field Indicator 208 ADDITIONAL eHOTELS GUI LINKS n a eHotels GUI eHotels GUI 207 n a Property Request How to Request a Property 213 n a HOD Property Description Enter Modify HOD Content 216 n a Property Search Search Display a Property 218 n a Amenities Room and Property Attributes 222 n a Free Text Free Text Content 227 n a Policy Deposit Guarantee and Other Policies 234 n a Location Location Information 241 n a How to Search Add Points of Interest 246 n a Rate Range Add Modify Rate Range 25
154. erty Description when hotel availability for a specific date has been requested However the Associate may view the HRD separately at any time The HRD displays to the Subscriber within the body of the Hotel Description highlighted by lines of asterisks Additionally the Formatted Cancellation Statement and any Advance Reservation requirement will also display within the HRD The Formatted Cancellation Field Statement is a pre programmed statement selected by the Associate to advise the guest of cancellation time frames such as CANCEL 24 HOURS PRIOR TO ARRIVAL If no Formatted Cancellation Field Statement is programmed by the Associate SABRE defaults to the response CANCEL REFER TO PROPERTY DESCRIPTION Except for the default statement the selected Formatted Cancellation Statement will automatically print on the customer s invoice itinerary When no Advance Reservation requirement information has been programmed SABRE defaults to zero 0 and the field will not appear in the HRD HRD property level specific will allow Associates to create custom HRDs for each property and describe specific amenities and features that are offered by each individual property for a particular rate code In addition up to five properties may be updated with a single entry e Hotel Rate Description processing will first check for property specific free text information and display it if it is available If property level information does not exist th
155. erty Number H Change Key FAX Field Being Updated PH Phone FAX Fax Hyphen RESPONSE PAGE 20 Hotel Property Description HOT HOD Location Line LOCATION CURRENCY Aseparate field contains location information which displays on both the original HOT Screen and the Modified HOT Location Screen as well as the upper right corner of the HOD This field is initially created when the property is built Business Rule Maximum 20 characters HCBCCPPPPHLOCHOT LOUVRE Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key LOCHOT Format Hyphen LOUVRE Location Information RESPONSE Currency Type The Currency code is entered by the Associate when requesting the new build and the HOD is created It may also be changed by the Associate Add or Change HCBCCPPPPHCT USD Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key CT Format Hyphen USD Currency Code RESPONSE Business Rules e 3 characters e To obtain the currency code and decimal placement enter DC country name DC ITALY e When a currency code is changed the Sabre system does not convert existing rates to the new currency Each Associate is responsible for accuracy of the rates e TheHOT entry displays rates in currency of the country in which the viewer s pseudo c
156. escribe deposit policy requirements as set by the hotel property e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work T A DEP LED DIREC DATE PAGE 235 Add or Modify HOD Content Policy FREE TEXT GENERAL POLICY FREE TEXT GUARANTEE POLICY Tool Bar Tabs Free Text General Policy iu an a ai General Policy cz un Is see General Policy Sabre Distribution Channel MAX 4 PEOPLE TO A ROOM SMALL PETS UNDER 20 POUNDS ALLOWED CHILDREN UNDER 16 YEARS OF AGE STAY FREE IN PARENTS ROOM CHECK IN 1300 CHECK OUT 1100 Business Rules e Usethis field to describe general policy requirements as set by the hotel property e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work 4 PEOPLE TO A ROOM UNDS ALLOWED CHILDREN UNDER 16 YEARS OF AGE STAY FREE IN PARENTS ROOM CHECK IN 1300 CHECK OUT 1100 Tool Bar Tabs Free Text Guarantee Policy ter rez Bue in KUSI eee Guarantee Policy Guarantee Policy Sabre Distribution Channel ARRIVALS AFTER 4PM REQUIRE A CREDIT CARD GUARANTEE SEE HOD G FOR ACCEPTABLE CREDIT CARDS Business Rules e Usethis field to describe Guarantee policy requirements as set by the hotel property e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work Return PAGE 236 Add or Modify HOD Content Room AMENITIES ROO
157. est GUI Add POls Display Points of Interest Indexed to 50 245 Indexed Property Add Point of Interest for GUI Add POls Add pons or interest tor Property 51 246 Property Example of Indexing with n a Example of Indexing with a U S Point 52 US POI of Interest m Example of Indexing With a n a Example of Indexing with a non U S 53 non US POI Point of Interest E Change Delete POI Data GUI Add POIs Change Delete Index Point Data 54 246 Steps to Update HOD n a Steps to Update HOD 55 Completed HOD n a Completed Hotel HOD 57 PAGE 4 SABRE GDS HOTEL MANUAL CONTENTS 3 RATE AND PROPERTY MANAGEMENT OR NATIVE SABRE TPF LINKS eHOTELS GUI LINKS TO FIND GO TO PAGE Quick Reference n a Quick Reference 61 10 Easy Steps n a 10 East Steps to Establish Rates 65 Stans LO ReacsienRarecode n a Steps to Reassign Rate Code to New Rate Es u Level Spo tO Delete Reie Goele ps Steps to Delete Rate Code and Rate Level 68 and Rate Level Fundamental DB Operation n a Fundamental Database Operations 69 Currency n a Currency 69 Rate Levels Rate Code Rate Plan Rate Levels 69 218 Common Conditions n a Common Conditions 70 Rate Codes n a Rate Codes 71 Category Codes n a Category Codes 71 Rate Screens n a Rate Screens 72 Room Codes n a Room Codes 72 Corporate Discount n a Corporate Discount Number 73 Rate
158. eue Count Specific QC G or QC QXYG Access Queue Q G or Q QXYG Re Display Queue Message Q Ignore in Queue Remove Message from Queue QR Ignore in queue and Exit Queue Mode QXI Remove Message from Queue and Exit QXR Queue Mode Send Queue Message Check to see that work area is clear A Return PAGE 171 Confirmation Queues QUICK REFERENCE Function Entry Example Step 1 Queue Count Total QC or QC QXY Queue Count Specific QC G or QC QSYG Step 2 Access Queue Q G Step 3 In House System Take appropriate action in Associate In House reservation system Step 4 Multi Host access CC Display PNR RYSQQT Step 5 Change Segment Status Confirmed 3KK the 3 is example of segment number in PNR Unable to Confirm 3UC the 3 is example of segment number in PNR No Action 3NO the 3 is example of segment number in PNR Step 6 Modify Segment Confirmation Number HOM30 CF JL23450314 Rate Return HOMS5P 175 00USD Step 7 Add OSI Message 405 HHL XY 1 ROLLAWAY CONFIRMED Step 8 Add Received Field 6JOAN QXY Step 9 End Transaction E Return PAGE 172 Confirmation Queues Fundamental Database Operation Status Codes Status SS Rate Return Return FUNDAMENTAL DATABASE OPERATION STATUS CODES STATUS SS RATE RETURN When a Subscriber makes a hotel booking the information could be sent as a teletyp
159. fault setting for this type of Rate Code is ALLOW Therefore the purpose of this viewership record is to restrict access of an otherwise viewable rate e The comment NON SPECIFIED indicates that no action has been set at the applicable level e Viewership processes on 3 levels COUNTRIES CITIES and PSEUDO Thus the viewer s pseudo city code must pass all 3 levels in order to access the rate e Inthe example response above a DENY condition exists at the COUNTRIES level affecting all non U S Subscribers with a country code in their internal Sabre record As a result of this example viewership record only those foreign Subscribers are restricted from viewing the Rate Code and rates All other Subscribers and All Alphas are allowed Return PAGE 121 Defined Viewership SET ALLOW CONDITION Set Allow Condition HVBIBMAP B4T0 B9K0 B1N0 Item Description HVB Primary Action Code IBM Rate Code A Allow Condition P Indicator Pseudo City Hyphen B4TO Viewer Code B9KO Viewer Code B1NO Viewer Code RESPONSE t DONE Business Rules e One viewership level may be set per entry with a maximum of 4 viewer codes at one time There is no limit to the number of viewer codes that may be specified per level However additional entries may be required LEVEL COUNTRY CITY PSEUDO CITY ALL ALPHA CITY Return INDICATOR C T P J VIEWER CODE LENGTH 2 ALPHA CHARACTERS 3 ALPHA CHARACTE
160. for the rates END may be used as a discontinue date to indicated infinity or a rolling end date Rate items with END will apply to all days after the effective date and will roll in as each new day is added to the 579 day detail period The discontinue date may also be specified as a date outside the 579 day period up to five years in the future This will allow you to set a specific end date well beyond the 579 day detail period However the start or effective date must be within the 579 day detail period The dates that extend beyond the 579 day current period will be suspended and processed during nightly file maintenance as each new day is rolled into the system Associates can also add a new room code without rates and effective discontinue dates rate season and then follow up with the RT entries to add rates and season If this method is more desirable refer to the following basic entries HCMPPPPLLLHROZA1K HCMPPPPLLLHROZ2A1K1 EX 15 00 The display position indicator is optional If a display position is not specified the Sabre system will automatically assign a position to rooms in the order that they are entered If you assign a display position to a new room that is already being held by an existing room the existing room will be bumped down The room code must be a valid 3 character Sabre room code A maximum of three rollaway beds may be designated after the room code Since this is optional the Sabre s
161. forms of deposit When a deposit requirement is set but the booking is made so close to the arrival date that timely receipt of the deposit is in question the Associate has the option of setting a deposit waiver period In this case the Sabre system allows a guarantee in place of the deposit only for bookings made within a specified number of days prior to the arrival date Otherwise the normal deposit requirement applies The formatted cancellation statement is selected by the Associate to advise the guest of cancellation time frames and is shown in the HOD and HRD displays If no formatted cancellation statement is programmed by the Associate the Sabre system defaults to the following statement CANCEL REFER TO PROPERTY DESCRIPTION In the HVV display the cancellation statement value will appear under the heading CXL Refer to the Hotel Rate Description section of this handbook for additional information and entries regarding formatted cancellation statement All room codes managed by the rate level are listed in the HVV response and may be collectively statused as ALL a wildcard or by individual room codes The information is drawn from the rate screen since that is where the room codes are actually loaded in the database The Sabre system knows which rates to display on a given date based on the effective and discontinue dates season assigned for each room code rate in the rate screen along with the availability set
162. g Started Open Request a Property Need some help getting started View or Modify a Property Updates Open This section will display news about updates to the system or the way the system works as well as industry news that affects Sabre Enterprise Hotels System Issues Open This section will display news about system issues that may impact the Sabre Enterprise Hotels including maintenance and outages Tips Open Want some handy tips and suggestions Frequently Asked Questions Open Questions and answers on topics of interest C Return PAGE 216 Add or Modify HOD Content PROPERTY SEARCH Rate Code Rate Plan View only available from the drop down menu Sabre Enterprise Hote Property Group EPI ales or Property Search There are two ways to search for a Property Select Property from the Drop down Menu Sabre Enterprise Hotels Ho a Property E Availabili E MOI Online utility to ma udis Property Rate Range points of sale OR Select View or modify a Property Sabre Enterprise Hotels Home Property Group Property Reference Administrative Online utility to manage Manage Hotel Data Holdings points of sale F ane Getting Started Request a Property Need some help getting started i r Modif r View or Modify a Property Updates Return PAGE 217 Add or Modify HOD Content Return PROPERTY SEARCH This page
163. g out of the GUI before closing the window will free up resources important during certain hours days etc Return PAGE 211 Sabre eHotels GUI PROPERTY REQUEST Property Request Login to eHotels GUI Select Request a Property from the home page Online utility to manage Holdings points of sale Getting Started Need some help getting started User LIN WEIDNER Affiliate Marriott Internat Sabre Enterprise Hotels PIA EI Property TYT aP3SWT YUYU Property Create Marketer Owning Property Group _ Marriott International iv Status Active Date Inactive Property Request v Format 01JAN2005 04Dec2012 Property Allocation Type Non Expanded Property Number Expanded Property Number Mandatory Mapped to HOD Business Rules Field Marketer Yes No Chain name appears in the Marketer field Owning Property Group Yes No Highlight only one Property Group from the drop down menu Status Yes No Defaults to Inactive Property Request Active Date Yes No Format is DDMMYYYY Input date property is to be active in Sabre Property Allocation Yes No Non EPN properties have the option to check EPN box Non Expanded numbers are below 65534 Return Expanded with limit 5 digits Expanded greater than 5 digits PAGE 212 Sabre eHotels GUI Cross Reference Property Name HOT HOD Location Long Property Name Return Cross Reference Property Name Long Property Na
164. ged property and may begin making modifications prior to approval e Properties above 65535 will receive a property number immediately and may begin making modifications prior to approval Prior to building hotel descriptions obtain and organize all pertinent information In order to maximize the number of bookings made through the Sabre system for each property it is important to enter complete concise and easy to read information The more thorough the content the easier it is for a Sabre user to describe and subsequently sell your property This section explains how to enter or modify descriptive content regarding a hotel property including property features room amenities policies location points of interest credit cards and more Return PAGE 17 Hotel Property Description Display Hotel Property Description Return FUNDAMENTAL DATABASE OPERATIONS In all references to character count a space equals one character In the entry and command sections the following abbreviations and symbols have been used Abbreviation or Symbol Description CC Chain Code RRR Rate Code LLL Rate Level PPPP Property Number H Change Key t Cross of Lorraine sometimes displayed as Y 2 End Item All Hotel Description content can be described by one of the following Content Type Description Formatted These fields contain either a yes no indicator or a very brief description Free Text Th
165. h for Point s of Interest e Enter search criteria and click Search e Select the box adjacent to the appropriate Point of Interest e Click Add Selected Delete Points of Interest e Search for appropriate hotel property e Check box adjacent to property e Select Modify Property Modify Property Information Property ID 2907 Marketer ID TEST Chain ID XY Property Name THE PERFECT HOTEL City DALLAS State Minnesota Usa Country United States Submit and Return Submit and Continue Cancel uu os uu Mu lee Points of Interest 9115 Meee Ei Points of Interest Select State Country Description Direction from Point of Interest to Property 5 sus Reunion Arena North Reunion Tower of Dallas North East v Six Flags Over Texas as Y Search for Point s of Interest Delete Selected Point s of Interest Submit and Return Submit and Continue Cancel e SelectPoints of Interest from tool bar e Checkthe box adjacent to the Point of Interest to be deleted e Click Submit button Return PAGE 246 Add or Modify HOD Content Contacts ADD CONTACT Tool Bar Tabs e This feature is used to store property contact information Contacts e This information is not mapped to HOD e The initial contact is mandatory when the property is built in the eHotels GUI Additional contacts are not mandatory Modify a Contact Remove Contacts Add a Contact Submit and Return Submit
166. habetic numeric spaces blank Field Restrictions 1 20 characters Numeric special characters dash period blank Space Field Restrictions 1 20 characters Numeric special characters dash period blank Space Must be 3 characters Alphabetic Additional Information This field to be used for the street address of the hotel property If slash or apostrophe are used Sabre system will replace those characters with a blank space Proper city name Select only one country from the drop down list Select only one state or province from the drop down list State are mandatory for some countries Enter postal code information allowing more accurate property searches This field is for the phone number to the hotel property not to the CRS This field is for the FAX number to the actual property not the CRS PAGE 214 Sabre eHotels GUI HOTEL PROPERTY DESCRIPTION HOTEL PROPERTY DESCRIPTION The HOD is the Sabre equivalent of a sales brochure containing detailed information regarding the facilities and services available at each property Every HOD shell is created based on information provided in the new build request on the eHotels website either entered directly into the eHotels GUI or via Sabre Webservices Once the new build request has been made on the eHotels website then the HOD may be updated The Sabre Hotel Desk reserves the right to monitor each HOD and if necessary
167. hanges have been made To view the changes enter H H 10 Current date and time The complete EPR display is viewable by holders of the keyword CREATE Otherwise an abbreviated form of the EPR is displayed EPR Build HB3333HXY AXY Update Item Description HB Primary Action Code 3333 Employee ID Number H Hotel Identifier XY Chain Code Slash A Associate XY Sabre Agent Sign RESPONSE NEW EMPLOYEE ID HOME STATION GNED HOTELS STATE Return PAGE 165 Employee Profile Records Business Rules ADD AUTHORIZATION NAME e The ID or EPR number may be from 1 to 5 numbers e The keywords HOTELS and UNVPAR are automatically added to the EPR 9 The city is automatically added to the EPR for Multi Host confirmation processing e The Automatic Sign Out or ASO time is automatically set to 60 minutes e Agent signs must be unique and may not be assigned to more than one individual ID number in the Associate database The agent sign must be two characters in length and may be alpha or numeric e Toredisplay the EPR in work type H e The keyword CREATE is required to make this entry Add Authorization H AUTHNAME Name Item Description H Format Slash AUTH Field Code NAME Name of Person Authorizing the Activity RESPONSE j Business Rules e The EPR update transaction cannot be ended without the AUTH field e Each time an EPR is created changed or purge
168. he End Item Key gt HCMCCPPPPLLLHRDZC1D ALLZA2Q ALL E e The date field can be specified DDMMM DDMMMYY or DDMMMYYYY formats If no year is included updates will be made for the current year These date fields may be entered as Date Date 1NOVO09 12DECO9 1NOV 12DEC Date Number of Nights 1NOV09 200NT 1NOV 200NT Date END 1NOV2009 END 1NOV END Return PAGE 113 Rate and Property Management Delete Room Code Rates Extra Options Fees for a Given Rate Level Return DELETE ROOM CODE RATES EXTRA OPTIONS FEES FOR GIVEN RATE LEVEL Delete requests for specified days of the week can also be made for rates that currently have a day of the week setting Such requests must fully contain the days of the week in the rate items or the delete will not be processed Example 1NOV 12DECMONTHU Delete request 1NOV 1DECTUEWED is valid Delete request 1NOV 1DECWEDFRI is not valid This restriction ensures that the delete is processed correctly for that property A delete date request without specified days of the week will allow Associates to delete any rate items that fall within the date period E Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RD Format RD Room Delete Y End Item Key ALL All Room Codes u
169. he Sabre user the Associate must be sure to examine the booking for the RR field When an Associate is sending back a rate return it must be in the same currency that is loaded into the Sabre system The database entries for the creation of rates and property management are found on the following pages PAGE 73 Rate and Property Management DISPLAY CHAIN S RATE LEVEL POOL Display Chain s Rate HRL Level Pool RESPONSE SHAARP PLUS TRAI RATE LEVEL CODE RATE DEFINITION Business Rules e Rate levels are displayed in alphabetical order e Arate level must exist in the chain pool before it can be attached to the property e RAC isa rate level generated by the Sabre system and is assigned at all properties in the system However RAC will not appear in the chain pool Return PAGE 74 Rate and Property Management Create Rate Level Return CREATE RATE LEVEL HRL SCR SENIOR CITIZEN RATES Item Description HRL Primary Action Code t Cross of Lorraine sometimes displayed as Y SCR Rate Level Hyphen SENIOR CITIZEN RATES Rate Level Definition RESPONSE tDONE Business Rules There is no limit to the number of rate levels that may be created However the rate level must exist in the chain pool before it may be attached to a property Rate levels are designed by the Associate for internal use only and are not seen by Sabre users A rate level must be t
170. he comment NON SPECIFIED indicates that no action has been set at the applicable level e Viewership processes on 3 levels COUNTRIES CITIES and PSEUDO CITIES The viewer s pseudo city code must pass all 3 levels in order to access the rate In the example response in the previous example AV41 A4S1 C3W1 and C3X1 have been authorized viewership of the Rate Code In addition any member branch office sponsored by one of the main offices may also access an X or N Rate Code e Since the 4 pseudo city codes pass the first level and no other restrictions are placed at the remaining levels then AV41 A4S1 C3W1 C3X1 and any member branch offices pass and are allowed viewership e Viewership has also been extended to the Associate represented by the All Alpha code QXY at the ALPHA PSEUDO CITIES level No one else may view the Rate Code since the default condition for X amp N rates is deny Return PAGE 120 Defined Viewership DISPLAY VIEWRSHIP RECORD FOR STANDARD RATE CODE Display Viewership HVBSCR Record for Standard Rate Code Item Description HVB Primary Action Code SCR Rate Code Asterisk RESPONSE P PLUS TR I RATE CODE DDD VIEWERSHIP UNTRIE ALL COUNTRIES DENIED NON U S STATES NON SP PSEUDO CITIES NON SPECIFIED ALPHA PSEUDO CITIES NON SPECIFIED Business Rules 9 noted in the description above this example is for a Standard Rate Code The de
171. he delete request Associates may delete a room and all of its associated rates or just room rates for a specified date range Associates may use a room code ALL to delete rates within a specified date period for all rooms within the rate level or to delete all rooms and all rates Delete Rates by HCMCCPPPPLLLHRD2C1D DATE DATE E Specific Room Code Item Description HCM Primary Action Plan CC Chain Code PPPP Property Number LLL Rate Level H Change Key RD Format RD Room Delete gt End Item Key C1D Room Code Slash DATE DATE Start End of Delete Date Range RESPONSE DONE ROOM RATE DELETE PROCESSED Business Rules e This entry will delete rates only for the specified dates and room code The room code and extra option extra fee items will still remain intact for the rate level at the property e Include multiple delete requests in a single entry by preceding each delete request with the End Item key gt HCMCCPPPPLLLHRD2C1D DATE DATEZA2Q DATE DATE E e Thedate field can be specified in DDMMM DDMMMYY or DDMMMYYYY formats If no year is included updates will be made for the current year These date fields may be entered as Return PAGE 111 Rate and Property Management Delete Rates for All Room Codes Return DELETE RATES FOR ALL ROOM CODES Date Date 1NOV09 12DEC09 1NOV 12DEC Date Number of 1NOV09 200NT Nights Date
172. he next TTY message in queue Business Rules e The message will be removed from queue and the next queue message if any will appear on the screen e Caution is advised Ensure that the message has either been printed on hard copy or that all required work has been completed before the item is permanently removed from queue PAGE 190 Confirmation Queues Ignore in Queue and Exit Queue Mode Remove Message from Queue and Exit Queue Mode Return IGNORE IN QUEUE AND EXIT QUEUE MODE REMOVE MESSAGE FROM QUEUE AND EXIT QUEUE MODE QXI RESPONSE OFF QXY QUEUE G Business Rules e The message will be returned to the queue and the Associate will be removed from the queue mode e All remaining messages will be stored on the queue QXR RESPONSE OFF QXY QUEUE G Business Rules e The message will be removed from queue and the Associate will be removed from the queue mode e Any remaining messages will be stored on the queue e Caution is advised Ensure that the message has either been printed on hard copy or that all required work has been completed before the item is removed from queue PAGE 191 Confirmation Queues Step 1 SEND QUEUE MESSAGE Messages to Subscribers Sabre Travel Information Network Personnel the Associate Help Desk and such may be sent via queue It is important to ensure that no activity like PNR is in the work area before you begin Clear Work Area A RESPONSE NO
173. he transaction was completed and the Record Locator If the OK response is not received an error message will indicate the field to be adjusted The record must be ended in order to continue to another PNR PAGE 182 Confirmation Queues Rate Return Step 1 Step 2 Return CONFIRMATION PROCESSING When the Associate sets the Rate Return option the Subscribers adds the identifier RR to the booking segment to request a lower rate if available The Associate must return a rate equal to or lower than the existing rate in the segment However when the Associate has set Rate Return to Zero the amount must be returned to the Subscriber via the booking segment Observe the sample hotel segment below and not the placement of RR preceding the rate HHL XY 551 CUN INO3JANO OUTO5JAN 2NT21112 SHAARP SUITES 1A1KWKD RR147 00USD AGT45631071 GAX37824 6831007EXP5 99 WELLS SI RQST NON SMOKING ROOM CF Display the PNR RFKKSO The PNR number is included in the Teletype message preceding the Subscriber pseudo city code and ARC IATA TID number Locate the segment number of the hotel segment in order to change segment status if required modify the rate and add the confirmation number Modify the Rate 2 130 00USD Item Description HOM Format 2 Segment Number P Identifier for Price Field Slash H Change Key SPACE required 130 00USD Rate and Currency Code RESPONSE tDONE
174. hree characters The first character of the code must always be alpha Rate levels that begin with RT RI and RO must be all alpha ALL and RAC are restricted from use as any rate level The definition of a rate level may include 1 35 characters A rate level must manage at least one rate code at the property level for rate and status management For the conditions that allow a rate level to manage multiple rate codes at a property refer to Common Conditions in this same section RAC is a rate level generated by the Sabre system and is assigned at all properties in the system However RAC is not displayed in the chain pool PAGE 75 Rate and Property Management Change Rate Level Definition Delete a Rate Level Return CHANGE RATE LEVEL DEFINITION DELETE A RATE LEVEL HRLHSCR SENIOR RATES Item Description HRL Primary Action Code H Change Key SCR Rate Level Hyphen SENIOR RATES New Rate Level Definition RESPONSE tDONE Business Rules The existing rate level must be included in the format with the new definition following the hyphen The new definition may include 1 35 characters It is not possible to change the actual 3 character rate level It must be first deleted from the pool Then the correct code and definition may be added HRLHSCR Item Description HRL Primary Action Code H Change Key SCR Rate Level RESPONSE tDONE
175. iber with the most up to date information available These functions products include Direct Connect Sell which sends reservation entries directly to participating Hotel Associates across high speed communication lines as well as Direct Connect Availability which sends availability related entries across high speed communication lines directly to participating Hotel Associates These products allow the Subscriber to access and confirm information directly with the Associate s reservation system Audience The audience for this document is intended to be the Hotel Associate customers of Sabre Holdings hereafter referred to as Hotel Associates or their outsourced Providers hereafter referred to as Providers acting as data providers to Sabre Holdings on behalf of our Hotel Associate customers Document Purpose This manual is a comprehensive user guide for processing and managing Sabre GDS Hotels data via the following Methods Native Sabre TPF Native Sabre entries are structured format commands used in the traditional Sabre green screen now accessed through Sabre Red Workspace to add modify request and retrieve information from Sabre TPF translates as Transaction Processing Facility eHotels GUI The eHotels GUI is actually a web based User Interface which allows the Hotel Associate to enter and modify hotel content which will be displayed in Native Sabre Contact Information mm Hotel Switchover e mail F
176. ied number of days prior to arrival e Use ALL to update all rate levels at a property e Forced guarantee may be set to a maximum of 255 days e When this option is set an asterisk appears next to the hotel hold time in the HVV display Refer to the example under Display Availability Indicators by Date in this same section e To remove the forced guarantee period set the number of days to zero 0 HCBPPPPLLLRDW 14 HCBPPPPLLLHFG 0 Item Description HCB Primary Action Code PPPP Property Number LLL Rate Level or ALL H Change Key DW Identifies Deposit Waiver Hyphen 14 Number of Days RESPONSE tDONE PAGE 148 Availability Status Return AVAILABILITY STATUS Business Rules e Deposit waiver is an optional field that sets a guarantee requirement in lieu of the deposit to apply to all bookings within a specified number of days prior to arrival e Use ALL to update all rate levels at a property e Deposit waiver may be set to a maximum of 255 days e When this option is set an asterisk appears next to the D under the GTE column in the HVV display Refer to the example under Display Availability Indicators by Date in this same section e To remove the forced guarantee period set the number of days to zero 0 HCBPPPPLLLHDW 0O PAGE 149 Availability Status HOTEL CYCLE INDICATORS OVERVIEW SET REMOVE
177. ified room code HCMCCPPPPLLL A1K Display rates for all rooms and a specified date range HCMCCPPPPLLL DATE DATE Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level Asterisk A1K Rome Code DATE DATE Date Range Business Rules e Wildcard characters asterisk may also be used to display all rooms matching a particular class number of beds or bed type Example HCMCCPPPPLLL A e ALL may be used to display ALL rate levels Example HCMCCPPPPALL PRINT ENTER uxn Add Modify Rates for Existing Room Codes Return To do this a printer must be designated and the PRINT ENTER key must be used to process the ALL request This entry is not allowed between the hours of 8AM and 5PM Central Standard time HCMCCPPPPLLLHRT12SEP ENDZA1K 100 00 100 00 Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RT Format RT Add or Modify Rates 12SEP Effective Date for Rate Season Hyphen END Discontinue Date for Rate Season Y End Item Key A1K Room Code or ALL Slash 100 00 Single Room Rate Hyphen 100 00 Double Room Rate RESPONSE DONE RATE UPDATE PROCESSED PAGE 102 Rate and Property Management Return ADD MODIFY RATES FOR EXISTING ROOM CODES Business Rules Add or modify rates and seasons for existi
178. ility Status Display Advance Reservation Periods Return DISPLAY ADVANCE RESERVATION PERIODS Business Rules The advance reservation AR field is optional It allows the Associate to specify the number of days prior to arrival that the booking must be made Use ALL to update all rate levels at a property The advance reservation period may be set to a maximum of 330 days Unless changed by the Associate the Sabre system defaults to zero 0 Unless the Sabre user s shopping sell entry satisfies the advance reservation requirement the rate will not display HRLCCPPPP AR Item Description HRL CC PPPP AR RESPONSE THE PERFECT HOTEL BM GA WED 1 PAGE 147 Availability Status Forced Guarantee Optional Deposit Waiver Optional Return Business Rules FORCED GUARANTEE OPTIONAL DISPLAY WAIVER OPTIONAL e RAC is always the first rate level displayed e Additional rate levels are listed in alphabetical order following the RAC rate level HCBPPPPLLLHFG 14 Item Description HCB Primary Action Code PPPP Property Number LLL Rate Level or ALL H Change Key FG Identifies Forced Guarantee Hyphen 14 Number of Days RESPONSE Business Rules e Forced guarantee is an optional field that sets a guarantee requirement to apply to all bookings within a specif
179. in the HVV availability screen When rooms are set to OPEN status the rate code rate and or room code are available to be sold by the Sabre user for immediate confirmation to the guest ALL may be used to open all room codes managed by the rate level or a given room code such as A1K or ROH may be statused individually An asterisk wildcard symbol may also be used to status availability by class of accommodation number of beds and or bed type In the HVV display rooms on OPEN status appear as blank spaces PAGE 129 Availability Status Management Closed On Request Closed to Arrival Closed to Arrival On Request Wildcard Characters Suspended Items Advance Reservation Requirement Return CLOSED ON REQUEST CLOSED TO ARRIVAL CLOSED TO ARRIVAL ON REQUEST WILDCARD CHARACTERS SUSPENDED ITEMS Rooms that are set to CLOSED status do not display to the Sabre user As a result the rate code rate and room code are not available for sale Since there is no segment to modify no action is required by the Associate In the HVV display rooms on CLOSED status are distinguished by a slash When the number of available rooms at a property becomes limited instead of completely closing out the room code the Associate may elect to set the status as ON REQUEST The Sabre user is alerted to the condition ON REQUEST by the tag RQ appended to the room code in the non DCA HOD and or HRD displays The As
180. in the eHotels GUI via the eHotels website The section should not be referenced when seeking information for entering data through Native Sabre or Sabre WebServices GUI Login a Sabre Enterprise Hotels Sign In Please sign in User ID Password Affiliate or Organization Sign In Business Rules e Enter login information in the appropriate fields exactly as provided e Remember that eHotels GUI login fields are case sensitive e For help with login access please contact eHotels Help sabre com Return PAGE 208 Sabre eHotels GUI GETTING STARTED Home Page ca December 11 2012 Sabre Enterprise Hotels m Home User LIN WEIDNER Affiliate Marriott International Property Group Property Reference Administrative Glossary Logout Online utility to manage hotel content for Sabre Manage Hotel Data Holdings points of sale Eer Getting Started Open Request a Property Need some help getting started View or Modify a Property Updates Open This section will display news about updates to the system or the way the system works as well as industry news that affects Sabre Enterprise Hotels System Issues Open This section will display news about system issues that may impact the Sabre Enterprise Hotels including maintenance and outages Tips Open Want some handy tips and suggestions Frequently Asked Questions Open Questions and answers on topics of interest
181. ion in eHotels Business facilities include meeting rooms convention facilities and dedicated Business Facilities business center In room Coffee Tea In room Coffee Tea makers Has convention facilities on or attached to Convention property Casino Has gambling facility or casino L Property has data port in room has Data port internet access dial up Dry cleaning and or laundry service at Laundry property Has a restaurant on site 5 Executive floors with complimentary Executive Floors services Has a gym or workout room on site or Fitness within walking distance Spa Full service spa on property Property Facilities Rooms available that are cleaned to Room Traits Hypoallergenic X hypoallergenic standards all of the time High speed Internet High speed internet available in rooms Indoor Pool Property has indoor pool Guest rooms are accessible only through interior corridor accessible via monitored Interior Corridors lobby or other common area Jacuzzi Jacuzzi in some rooms at property m Has children s program babysitting video Kids arcade or playground Property has some rooms with kitchen Kitchen facilities Local calls Free local calls Meeting Has meeting or conference room Mini bar Guest rooms have mini bar Room Traits PAGE 277 HOT Update format in GUI Location in eHotels Amenity Name Description GUI Hasnon smokingrooms f Property has outdoorpool fo Free parking offered at propery
182. ion section of this handbook Associate All Alpha codes such as BIZ or ACP do have a city or country code in an internal Sabre record for viewership purposes Therefore All Alpha codes are processed at the ALPHA PSEUDO CITIES level only Since X and N rates default to the denied condition the All Alpha code of the Associate must be added at the ALPHA PSEUDO level to permit Associate viewing of X and N rates The 4 character alpha numeric pseudo city code is not accepted at this level PAGE 119 Defined Viewership DISPLAY VIEWERSHIP RECORD CONTRACTUAL NEGOTIATED RATE CODE Display Viewership HVBXYZ Record for Contractual or Negotiated Rate Code Item Description HVB Primary Action Code XYZ Rate Code Asterisk RESPONSE RATE CODE VIEWERSHIP CITI NON SPECIFIED PSEUDO CITIES ALLOWED AV C4A1 C6E1 EQ81 1851 ALPHA PSEUD ALLOWED Business Rules e As noted in the description above this example is for a Contractual or Negotiated Rate Code The default setting for these types of Rate Codes is DENIED The purpose of this viewership record is to authorize access of an otherwise restricted rate e The Associate MUST establish viewership at least at the PSEUDO CITY level for the rate to be seen by designated Subscribers e The All Alpha code of the Associate must be added at the ALPHA PSEUDO CITY level if the Associate wishes to view the X and N Rate Codes e T
183. itinerary it could be defined as DELUXE HONEYMOON PACKAGE In addition a description of all the amenities included with the package will be stored in the Hotel Rate Description or HRD Any property in the chain that has the rate code available to sell must also offer all of the amenities as described in the HRD or the rate description must be created at the property level Refer to the Hotel Rate Description section of this handbook for additional information to create HRDs It is important to create a viewership record if Sabre users access to the rate code is to be restricted This process is discussed within the Defined Viewership section of the handbook The Sabre system displays rate codes rates and room codes in response to the Sabre user s request based on the rates and status conditions programmed by the Associate in the rate and availability database Since there is no limit to the number of rate codes that an Associate might create Category Codes are attached to the rate code for Sabre users convenience when shopping for rates Generic rates for which the average traveler would be eligible such as corporate or weekend are labeled standard rates The category codes used by Associates for standard rates include Code Rate Category Code Rate Category Corporate M Military D Day Rate S Senior Citizen F Family Plan T Travel Industry G Government V Convention l Distressed Inventory w Weekend
184. ity is located for comparison only e HOD entries and the booking segment contain rates in the currency loaded by the Associate in the property s rate screen e This entry is for property numbers up to and including 65535 For properties above 65535 access the eHotels GUI via the Hotel eServices Website Return PAGE 21 Hotel Property Description FAMILY PLAN MEAL PLAN Family Family Plan field is left blank when the HOD is created Indicate Y if available or N Plan if not available Add or Change HCBCCPPPPHFA Y Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key FA Format Hyphen Y Y Yes Available N No Not Available RESPONSE tDONE Meal Plan Meal Plan field is left blank when the HOD is created Indicate Y if included in rate or N if not included in rate Add or Change HCBCCPPPPHME N Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key ME Format Hyphen N Y Yes Included in Rate N No Not Included in Rate RESPONSE DONE Return PAGE 22 Hotel Property Description TAX FIELDS Tax Fields Tax fields are left blank when the HOD is created Business Rules Up to three individual tax fields may be entered per property These may be used to specify different
185. k Box only if the property is approved Tool Bar Tabs Property Location Points of Interest Contacts Ratings Credit Cards Show All Property Help AMENITIES FREE TEXT 1 Alerts Description Dining Facilities Internal Marketing Miscellaneous Recreation Safety Services Show All Business Rules e Thistab is used to access various features of the property e Amenities are features which may be updated by checking a box or boxes to submit changes They include Building Characteristics Facilities Property Features Miscellaneous Property Quality Property Types Services The user may also click the Show All tab to view all fields on a continuous page e Free Text includes Alerts Description Dining Facilities Internal Marketing Miscellaneous Recreation Safety Return PAGE 220 Add or Modify HOD Content Property AMENITIES BUILDING CHARACTERISTICS AMENITIES FACILITIES Tool Bar Tabs Amenities Building Characteristics Building Characteristics PPTP NET I A RA IEEE orleans ELDER E ae Building Characteristics Type Description Fee Type On Site Can Reserve v Number of floors 5 E mmbereteoms too 1 L Business Rules e Check box and enter number of floors e Check box and enter number of rooms e Click Submit button to save work e Number of floors maximum 3 characters e Number of rooms maximum 4 characters e Type and Description are mapped to HOD e Remaini
186. lease see the eServices section of this document Points of Interest PYYTYY YPPPYTTP ASA ew ee On Points of Interest Direction from Point of Interest to Property Miles Reunion Arena Reunion Tower Of Dallas North east v Six Flags Over Texas Search for Point s of Interest Delete Selected Point s of Interest Business Rules e Check boxes adjacent to the Points of Interest which are appropriate to the property e Points of Interest are mapped to HOD e These options are not mandatory e Click Submit button to save work OF DALLA TE Search for Points of Interest Click Search for Point s of Interest A pop up search window appears Enter search criteria and click Search PET Points of Interest YIOYPTYYPI ITT E AULA Direction from Point of Interest to Property F Reunion Tower Of Dallas North East M six Flags Over Texas East v Search for Point s of Interest l Delete Selected Point s of Interest sabre com points of Interest Search indicates a required field Country EN State Province I All Countries 57 gt Description Search Clear Search Qualifiers Cancel Return PAGE 245 Add or Modify HOD Content Points of Interest ADD POINTS OF INTEREST DELETE POINTS OF INTEREST Add Points of Interest Add the Direction from Point of Interest to the Property and the Miles Click Submit and Return e Click on Searc
187. lete Guarantee Deposit Credit 159 Card s n a To a Guarantee Deposit by Room 160 PAGE 8 SABRE GDS HOTEL MANUAL CONTENTS 7 EMPLOYEE PROFILE RECORDS OR NATIVE SABRE TPF LINKS eHOTELS GUI LINKS TO FIND GOTO PAGE Quick Reference n a Quick Reference 161 Fundamental DB Operation n a Fundamental Database Operations 162 Display EPR List n a Display EPR list 163 Display EPR n a Display EPR 164 EPR Build Update n a Build Update EPR 165 Add Authorization Name n a Add Authorization 166 Add Name n a Add Name 167 Change Name n a Change Name 167 Add Duty Codes n a Add Duty Codes 167 Add Delete Keywords n a Add Delete Keywords 168 Change ASO n a Change Automatic Sign Out 168 End EPR Update n a End EPR Update 169 Sabre Sign In n a Sabre Sign In 169 Sabre Sign Out n a Sabre Sign Out 169 Change Passcode n a Change Sabre Passcode 170 Clear Passcode n a Clear Passcode 170 Delete EPR n a Purge EPR 170 CONFIRMATION QUEUES Quick Reference n a Quick Reference 172 Fundamental DB Operation n a Fundamental Database Operations 173 Status Codes n a Status Codes 173 Status SS n a Status SS 173 Rate Return n a Rate Return 173 Multi Host Bookings n a Multi Host B
188. lf tournaments races festivals parades Generic Points downtown business district individuals Names oceans bodies of water Point of Interest Name Street Address City Country State Province Postal Code ivi POI Category Submit Clear Business Rules e Allfieldsare mandatory e First three fields refer to the party making the request e The following Points of Interest will not be accepted e Local Businesses restaurants local amusements department stores miniature golf bars 9 Annual Events golf tournaments races festivals parades e Generic Points downtown business district individuals Names oceans bodies of water e Click Submit to complete the Point of Interest request Return PAGE 270 eServices eServices HOTStats HOTSTATS Select HOTStats from the drop down list on the eServices tab of the tool bar Sabre Enterprise Hotels KR nag Affiliate Sabre eServices Travelocity Long Name and Description Request Point of Interest Request Travelocity Long Name Short and Lo Property Information HotStats HOTStats is a collection of reports based on HOT searches identified by search qualifiers display preferences property types and number in party Select the link to the HOTStats report for the appropriate month Property Group Property Reference eServices Administrative HotStats Please click on any of the li
189. llows the user to encode decode states and provinces by State or Province ID country and description Select State Province from the drop down list on the Reference tab Sabre E IDn E 4 Sabre Enterprise Hotels Home TPP aca Dat teas Reference Airport City Cham utility to manage hotel content fo Manage Hotel Data Country gs points of sale Credit Card Currency Started Request a Property Point Of Interest me help getting started I want to This section will display news about updates to the syst the system works as well as industry news that affects Hotels This section will display news about system issues that Sabre Enterprise Hotels including maintenance and outi Tips e Enter Search Criteria e Click Search State Or Province Search Enter Search Qualifiers State Or Province ID Country All Countries Description Search Clear Search Qualifiers Return PAGE 265 Add or Modify HOD Content Reference STATE PROVINCE Reference State Province e Enter Search Qualifiers e Click Search FE E eee British Columbia Canada Columbia Canada a Canada New Brunswick Canada E E O Canada E SS eyes estan gt su ee Ontario Canada EE
190. m Characteristics which are appropriate to the property e Air Conditioning is not mapped to HOD e Interior doorways is mapped to HOD e These options are not mandatory e Click Submit button to save work Tool Bar Tabs Free Text Room Description Description Sabre Distribution Channel ALL ROOMS FEATURE THE FOLLOWING DATAPORTS REFRIGERATOR MINI BAR REMOTE CONTROL CABLE TV IN ROOM SAFE Business Rules e Use this field to describe room features available at the hotel property e This free text field is mapped to HOD e Maximum 2000 characters e This field is not mandatory e Click Submit button to save work DESCRIPTIONS FEATURE THE FOLLOWING REMOTE ONTROL CABLE TV Return PAGE 239 Add or Modify HOD Content Location Tool Bar Tabs Free Text Attractions Location FREE TEXT ATTRACTIONS Attractions Sabre Distribution Channel Primary City DFW Dallas 26 9 MI W AMC Theatre 12 2 MIE American Airline Center 33 MI SE Business Rules e Use these fields to describe nearby attractions with proximity to the hotel property e These location fields are mapped to HOD Return e Maximum 2000 characters e These fields are not mandatory e Click Submit button to save work ATTRACTIONS PRIMARY CITY DFW DALLAS 26 9 MI W AMC THEATRE AMERICAN AIRLINE CENTER Q PAGE 240 Add or Modify HOD Content Location Tool Bar Tabs Free Text
191. mat Hyphen Transportation Code RESPONSE tDONE PAGE 53 Hotel Property Description Change Point of Interest Data Delete Point of Interest Return CHANGE POINT OF INTEREST DATA DELETE POINT OF INTEREST All or any part of the Point of Interest data may be changed The format to change data is the same as to add data except that only the reference fields to be changed are entered To change all information for a given Point of Interest refer to the examples under Add Index Point for Property To change only part of the information for a given Point of Interest refer to the examples below Indexing by Entry Example City Airport Code Mileage Direction Update HCICCPPPP INDEX MDW MI 18SW U S Point of Interest Location Code Update HCICCPPPP INDEX FL DISNEYWORLDtLC S Non U S Point of Transportation Code Update Interest HCICCPPPP INDEX C FR LOUVRE MUSEUM TC H RESPONSE Business Rules Primary index cannot be changed by Associates This type of update should be requested following the guidelines provided on the Hotel eServices website To delete a Point of Interest from a property include the action code UNINDEX prior to the reference point Unindex Entry Example City Airport Code Mileage Direction Update HCICCPPPP UNINDEX MDW U S Point of Interest Location Code Update HCICCPPPP4UNINDEX FL DISNEYWORLD Non U S Poin
192. me Mandatory Mapped Field to HOD No No Yes Yes No Yes No No Address City Country Phone PROPERTY CORE INFORMATION HOT HOD Location Business Rules 0 35 characters Upper case alphabetic numeric 1 31 characters Alphabetic numeric 1 20 characters Alphabetic numeric blank spaces dash period and apostrophe 1 70 characters Alphabetic numeric blank spaces dash period and apostrophe State Province Fax Additional Information This field is for the hotel CRS internal property number or other identifying information Full property name as it should appear in Sabre HOD This field is to describe in what area of the city the property is located Example if the property is located in San Francisco near Fisherman s Wharf enter Fisherman s Wharf in the HOT HOD Location field This field is for Travelocity use only Postal Code Currency PAGE 213 Sabre eHotels GUI Address City Country State Province Postal Code Phone Fax Currency Return No Yes Mandatory Field Yes Yes Yes Yes No Yes Yes Yes Mapped to HOD Yes Yes Yes Yes Yes Yes PROPERTY CORE INFORMATION Business Rules 1 30 characters Alphabetic numeric blank spaces dash period slash and apostrophe 1 20 characters Alphabetic blank spaces and period Drop down list Drop down list 0 11 characters Alp
193. ment UNASSIGN RATE CODE TO RATE LEVEL AT EVERY PROPERTY IN A CHAIN Unassign Rate Code to HTTXYAATHAAT Rate Level at Every Property in a Chain Item Description HTT Primary Action Code XY Chain Code ATT Rate Level H Change Key ATT Rate Code RESPONSE OK WILL PROCESS WHEN RESOURCES AVAILABLE Business Rules e The 2 character chain code MUST be included in the format e The same entry is used to assign a rate code to a common condition rate level at every property in a chain e Example Rate Level CON Return HTTXYCONHAMX Rate Code AMX PAGE 92 Rate and Property Management Room Code Management Overview Add Room Code Return ROOM CODE MANAGEMENT OVERVIEW ADD ROOM CODE Rooms are added to existing rate levels Associates have the option of specifying room specific information for the new room code either at the time the room code is created or at a later time using the modify room commands Room specific information includes Commission indicators Number of rollaways Rate return indicators Extra fees Display position HCM41001CORHRO15SEP 31DEC 21A1K1C CR 20 00 100 00 100 00 Item Description HCM Primary Action Code 41001 Property Number COR Rate Level H Change Key RO Format RO Room Add 15 SEP Effective Date for Rate Season Hyphen 31DEC Dis
194. n HCBCCPPPPHPK SK Qualifiers HCBCCPPPPHCM HC 10 Package Values HCBCCPPPPHRT BE Commission Values Rating Values PAGE 55 Hotel Property Description STEPS TO UPDATE HOD Steps to Update HOD The following steps are used to add the Free text Content Continued Step Action 1 Display HOD HODPPPP 2 Determine appropriate keyword for each text content item being entered Enter all appropriate information for each category e Policy Requirements e Property Information e Room Descriptions e Location Information HCBPPPP ADD FAC 612 ROOMS 28 SUITESq AIR CONDITIOINED BEAUTY BARBER SHOP4 BOUTIQUE BANQUET 54 GARAGE INDOOR LOUNGES E Redisplay HOD and verify for accuracy HODPPPP The following steps are used to add Points of Interest Step Action 1 Display HOD indexed Points of Interest HOXPPPP 2 Verify the correct listing for a Point of Interest by e State HCCFL DISN or HCCFL D e Country HCC FR LOUV or HCCC FR L Associate the property to the index listing by e City Airport Code HCICCPPPP INDEX MDWIEILC StMI 20SW e U S Point of Interest HCICCPPPP INDEX FL DISNEYWORLD LC R MI 4N TC H e Non U S Point of Interest HCICCPPPP INDEX C FR LOUVRE MUSEUM LC C MI OW FTC O Redisplay indexed Points of Interest and verify for accuracy HOXPPPP Return PAGE 56 Hotel Property Description Completed Hotel Desc
195. n the format e The rate level must already exist in the chain pool before it can be attached to any property e Database size may affect the processing time HRTXY ZZZ LLL Item Description HRT Primary Action Code XY Chain Code t Cross of Lorraine ZZZ New Rate Level Slash LLL Existing Rate Level RESPONSE tDONE Business Rules e The clone format instructs Sabre system to attach the new rate level to every property in the chain where the existing rate level is located e The2 character chain code MUST be included in the format e Both the existing and the new rate levels must already exist in the chain pool before cloning e Database size may affect the processing time PAGE 86 Rate and Property Management DETACH A RATE LEVEL FROM A SINGLE PROPERTY DETACH RATE LEVEL FROM ALL PROPERTIES Detach a Rate Level HRTPPPPHLLL from a Single Property Item Description HRT Primary Action Code PPPP Property Number H Change Key LLL Rate Level RESPONSE tDONE Business Rules e The rate level cannot be detached if any rate codes remain assigned to it at the property Determine which rate codes are still assigned by including the property number in the basic entry HRCPPP e When the rate level is detached from a property all data tied to the rate level will be deleted o Rates o A Availability Status o Effective and Discontinue Dates o Other D
196. n the rate booked in the Sabre system The Sabre user attaches RR to the sell entry to request a lower rate if available e Ifa zero rate has been entered by the Associate and Rate Return is set the Sabre system automatically appends RR to the sell entry e To display Rate Return settings enter HCMCCPPPPLLL e Update multiple room codes in a single entry by preceding each room code with the End Item Key 2 HCMCCPPPPLLLHRCZROHS2C1KS Return PAGE 107 Rate and Property Management ADD DELETE NON COMMISSIONABLE INDICATOR Add Delete Non HCMCCPPPPLLLHRCZROHNC E Commissionable Indicator Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RC Format RC Room Change gt End Item Key ROH Room Code NC Set Non commissionable Indicator to On RESPONSE ROOM INFORMATION CHANGED Business Rules e This entry sets the Non commissionable indicator for the room code indicated for all rate codes represented by the rate level e Room code specific information may be changed or added using the HCM entry with the RC parameter for existing room codes e The indicator NC appears next to the room code rate code combination in the HOD HRD display for non DCA Associates to tag the room as Non commissionable Example 5 A1KMILNC 200 00 e Unless changed by the Associate the Sabre system defaults to
197. nce Airport City Chain ity to manage hote Manage Hotel Data Country oints of sale Credit Card I want to Currency Request a Property Point Of Interest elp getting started View or Modify a Proper State Province Business Rules This tab offers links to various places in the database which contains data that may be attached to a property PAGE 210 Sabre eHotels GUI GETTING STARTED TOOL BARS Tool Bar Tabs eServices iul eServices Travelocity Long Name and Description Request Manage Hotel Data Point of Interest Request f sale HotStats nanage ho Business Rules This tab may or may not appear depending on the privileges authorized for each user Use this tab to update Travelocity Long Name and Descriptions add Points of Interest or view HotStats Tool Bar Tabs Administrative Sabre Enterprise Hotels a Home User LIN WEIDNER Affiliate Marri Property Group Property Reference Administrative Change Password Contract E Manage Hotel Data Marketer sale User User Group anage hotel content for Sabre I want to Business Rules Use this tab to change password Tool Bar Tabs Chat Glossary Logout Business Rules Chat option may not appear depending on the privileges authorized for each user Chat offers the option to see assistance with using the eHotels GUI The Glossary offers definitions of terms used in the eHotels GUI Loggin
198. nder Rate Level Slash ALL Indicator to Delete All Items RESPONSE ROOM RATE DELETE PROCESSED Business Rules e This entry will delete all room codes rates and extra option extra fee items associated with the rate level specified in the entry Use this command with caution as there is no restore entry PAGE 114 Rate and Property Management ADD UPDATE RATE RANGES Rate Ranges must be set up at the rate level for DCA participants and can optionally be set up for DCShop The rate level must exist for the chain in the eHotels database Associates are able to manage update rate ranges in the Sabre system and also in the eHotels Website GUI Add Update Rate HCMCCPPPPLLL 15MAY END D 145 195 E Ranges Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level Slash 15MAY Effective Date for Rate Range Hyphen END Discontinue Date for Rate Range Slash D Rate Type D for Double S for Single t Cross of Lorraine 145 Low Rate of the Rate Range Hyphen 195 High Rate of the Rate Range RESPONSE UPDATE PENDING Rate Type for parties from 3 to 9 must be managed in the eHotels Website GUI Business Rules The date field can be specified DDMMM DDMMMYY or DDMMMYYYY formats If no year is included updates will be made for the current y
199. necessary to include the years YY in the cancel statement updated For example it is possible that the 579 day detail period could include 02DEC09 and 02DEC10 therefore the year must be included when updating a statement for the latter date If the year is omitted from the entry Sabre will default to the closest date whether it is the current date or a future date This is helpful to understand so that cancel statement updates are being made for the appropriate dates It may be a good idea to include the year in all updates as shown in the examples below HVDPPPPLLL 02DECO9 15DEC10 C24H HVDPPPPLLL 02DECO9 15DEC10 C6P The Cancel Statement may also be specified to apply only to particular days of the week This is done by including a valid three character day of week option after the discontinue date Days of the week may be specified as a single day FRI or as a range of days THUMON Ranges will automatically apply to all days between and including the effective and discontinue dates HVDPPPPLLL 1JAN09 15SEPOSTHUMON C3D Cancel Statements can be set for dates within the current 579 day detail period however a cycle value may also be set as an override for days rolling in beyond the 579 day Refer to the Availability section of this handbook for additional information on Nightly File Maintenance and Cycle Indicators PAGE 204 Hotel Rate Description Display Cancel Field Indicator Return DISPLAY CANCEL FIELD
200. nformation may be helpful Redisplay the HRD HRC RRR to allow Sabre to internal renumber when deleting more than 1 line Select Cancel HVDPPPPLLL 12JUL 31DEC C3P Statement Item Description HVD Primary Action Code PPPP Property Number LLL Rate Level Slash 12JUL 31DEC Effective Period for Cancel Statement Slash Cancel Format 3P Cancel Value RESPONSE DONE Business Rules Return The Formatted Cancellation Field appears between the second and third lines of asterisks when the HRD is displayed by Subscribers The statement applies to all Rate Codes managed by the specified Rate Level at the property ALL may be used to update all Rate Levels at a property ALL may be used to update all dates in Sabre availability 579 days Select the statement according to the assigned code PAGE 202 Hotel Rate Description Return SELECT CANCEL STATEMENT Example Statement A 11A AM CANCEL REQUIREMENT P 4P PM CANCEL REQUIREMENT l 18l 24 HOUR TIME CLOCK CANCEL REQUIREMENT H 24H SPECIFIC NUMBER OF HOURS TO CANCEL D 14D SPECIFIC NUMBER OF DAYS TO CANCEL W 2W SPECIFIC NUMBER OF WEEKS TO CANCEL M 6M SPECIFIC NUMBER OF MONTHS TO CANCEL Business Rules Cancellation statements automatically print on the customer s invoice itinerary The A and P types will accept numeric entries in the range of 1 to 12 The I type will a
201. ng fields are not mapped to HOD Tool Bar Tabs Amenities Facilities Fields not associated to display in Sabre system are not mapped to HOD Type 1 7 0 Description Fee Type On Site Can Reserve 4 hour rogff service 3 T car renan Return PAGE 221 Add or Modify HOD Content Property AMENITIES FACILITIES Wim public spaces Poer PARK PBTR RSTR ADLT V Grocery Store High Speed Internet IO ADLT N gal Plan Meeting Available x v Nigh v M Outdoor pool v Pari COMPU TARY No fee for anyone v v Pet allowed yes v Return E Restricted Pam access i gt Egon service NY I L f nnau PBTR RSTR ECOH PAGE 222 Add or Modify HOD Content Property AMENITIES FACILITIES AMENITIES PROPERTY FEATURES Ski in ski out property property spa Translation Servic S _ GOLF DINE Tool Bar Tabs Amenities Facilities Business Rules e Check boxes adjacent to the facilities which apply to the hotel property e These options are not mandatory e Click Submit button to save work e Facility Type fields not currently mapped to HOD Bar concierge Dry Cleaning Family Room Grocery Store e Description fields two cur
202. ng room codes in a rate level by using the HCM entry with the RT parameter The initial creation of the room code establishes the display position and all optional data such as number of rollaways extra fee items etc for all subsequent rate seasons The rate level must be included in all HCM entries The effective and discontinue dates are the season to which the rate applies and may be specified in DDMMM DDMMMYY or DDMMMYYYY format If no year is included updates will be made for the current year END may be used as a discontinue date to indicate infinity or a rolling end date Rate items with END will apply to all days after the effective date and will roll in as each new day is added to the 579 day detail period The discontinue date may also be specified as a date outside the 579 day detail period up to five years in the future This will allow you to set a specific end date well beyond the 579 day period However the start of effective date must be within the 579 day detail period The dates that extend beyond the 579 day detail current period will be suspended and processed during nightly file maintenance as each new day is rolled into the system Use ALL to update all room codes in a rate level if the single double rates are the same A single entry may be used to enter multiple seasons for the same room code HCMCCPPPPLLLRT11JAN 15MARZA1K 90 00 95 002A1K 60 00 65 00 16MAR 31DEC
203. nks below to see the month of the HOTSTATS e HotelHOTSTATS 2012 O2 February pdf e HotelHOTSTATS 2012 Oi January pdf Copyright and Trademark Policy Contact Us Qualifier IPT APTS Maximum Acceptable Rate ICJAJRJSJG JFFP JL Minimum Acceptable Rate Rate Category or Code Viewership Restricted Rate Supress RAC IPT ASTES All Suttes 707 PT BNBS Bed And Breakfast 187 IPT CAST Caste 72 IPT CONV Convention 27 IPT FARM Farm 12 IPT FIRST First Class 1713 IPT ECON Economy 618 IPT EXTD Extended Stay 95 IPT LUXRY Lumury amp 511 IPT MODR Moderate Hotel 394 IPT MOTEL Motel 51 IPT RSRT JPT INCL All Inclusive 3 837 603 1 041 678 3 Adufts 32 339 4 Adis 17 217 Bedding Type 5 Aduits 2480 Chain amp rand Quailfier HOTO Format HOT1 Format HOT2 Format HOT3 Format Sort By Distance Display In Mlies KM 6 Adults 824 7 Aduits 175 8 Aduits 175 85 PAGE 271 eServices Recreation Gor Tennis Fitness Center Pool Indoor Poot Outdoor Pool Business Conference Facility Meeting Rooms Convention Facilities Dedicated Business Center Dining Factity Playground Kids Programs Casino Wheeichalr Accessible Free WIFI In Room Free WIFI In Public Spaces HOTSTATS Interior Doors High Speed internet Executive Floors Free Parking Beachfront Property Breakfast included Dry Cleaning Laundry ADA Accessibie Smoke Free Property Smoking Room
204. nts of Interest in HOD only when spelled exactly as they are listed in the HCC table Therefore when updating Point of Interest indexes for a property the Associate must first retrieve the HCC table to verify the exact spelling of the Point of Interest for proper input Function U S State Entries Non U S Country Entries Encode HCCFLORIDA HCCC FRANCE Decode HCCFL HCCC FR Retrieve HCC table by HCCFL D HCCC FR LOUV first letter of the listing Retrieve HCC table by HCCFL DISN HCCC FR L first letter of the listing Business Rules e When only one letter is used the display will include all listings that begin with the letter indicated Shown below is an example of the HCC table display FLORIDA ITUTE i POINT IG PAVILION POINT Business Rules e The following subsequent entry will show all properties currently indexed under the specified Point of Interest HOT line number from list HOT 2 e Duplication and errors in the HCC table should be reported by following the guidelines on the Hotel eServices website http hoteleservices sabre com Return PAGE 46 Hotel Property Description New Point of Interest Requests Guidelines for Point of Interest Names NEW POINT OF INTEREST REQUESTS GUIDELINES FOR POINT OF INTEREST NAMES Follow the steps below to verify reference point listings by state or country code Step Action 1 Obtain the correct state or country code
205. o search for a country by country code or for a country code by country Select Country from the drop down list on the Reference tab Sabre B IPIE User LIN WEIDNER Sabre Enterprise Hotels Home eas al Reference utility to manage hotel content fo Ch A Manage Hotel Data gs points of sale Credit Card Currency Request a Property Point Of Interest me help getting started View or Modify a Proper State Province I want to This section will display news about updates to the syst the system works as well as industry news that affects System Issues This section will display news about system issues that Sabre Enterprise Hotels including maintenance and out Property Group Property Reference Administrative Country Search Enter Search Qualifiers Country Code Description Search Clear Search Qualifiers e Enter two letter Country Code to find what country it represents or e Enter Country name in the Description field to find the corresponding country code e ClickSearch Return PAGE 259 Add or Modify HOD Content Reference COUNTRY CREDIT CARD CURRENCY Reference Country Search Results 1 Found Fn e Select Country e Click View Country View Country Code Dialing Code Postal Code Description Cancel Reference Credit Card This feature allows the user to encode or decode credit cards e Select C
206. ociate Ratings Hotel Ratings are provided by third parties and supplied to SABRE Please contact the Ratings Agency with any questions Rating Agency Rating Northstar Travel Media PAGE 248 Add or Modify HOD Content Ratings RATINGS FREE TEXT Tool Bar Tabs Ratings Free Text Awards and other Ratings Awards and other Ratings Sabre Distribution Channel 4 STAR HOTEL Subrnit and Return Submit and Continue Cancel Business Rules e Use this field to describe any other awards or ratings earned by the hotel property e Thisfieldis mapped to HOD e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work Return PAGE 249 Add or Modify HOD Content Credit Cards Tool Bar Tabs Add Credit Cards ADD CREDIT CARDS Use this section to list credit cards which are accepted by the hotel property for payment of deposit and guarantee ela de EL EE Credit Cards TIPE Credit Cards v Description Start Date Format 27Nov2003 End Date Format 27Nov2020 Override Chain Level Credit Cards ACCESS CARD XS AIR CANADA AC AIR PLUS AP AMERICAN EXPRESS AX AMOCO TORCH CLUB AM ARGENCARD AR ATLAS HOTELS CC AT AUSTRALIAN BANK CARD AB Accor Hospitality Business Account AH BANAMEX CARD BX BANCOMER BR
207. ode PPPP Property Number LLL Rate Level RESPONSE 290 DATE MS 15APR 01 Business Rules RAC LISTING AlK BIK C10 e The property name and rate level appear on the first line of the availability display e The availability display contains the following column headings Column Heading Description DATE Effective Date of Parameters MS Minimum Number of Nights Stay Required Defaults to 1 MX Maximum Number of Nights Stay Allowed Defaults to 99 GTE Daily Indicators Defaults to N 1 9 Hotel Hold Time D Deposit Required G Guarantee Required N None CXL Cancel Indicator Refer to the Hotel Rate Description section of this handbook for additional information Return The date breaks for this display occur when the value changes for one of the following date specific fields Minimum Stay Maximum Stay Guarantee Deposit Cancel Indicator This display will not check to determine whether a room code has a valid rate When nine or more room codes exist for a given rate level availability will be shown for multiple days and eight room codes at a time The column headers are duplicated for each group of details and room codes Therefore it may be necessary to move down MD to view the entire display PAGE 134 Availability Status Management DISPLAY AVAILABILITY INDICATORS BY DATE Display Avail
208. ode level retrieve the secondary rate screen for the property Example HCMCCPPPPLLL Update multiple room codes in a single entry by preceding each room code wit the End Item key gt HCMCCPPPPLLLHRCZ2A1K EX 15 002C1D EX 15 00 Update multiple extra fee items in a single entry by separating them with slashes HCMCCPPPPLLLHRC gt A1K CR 15 00 EX 15 00 RA 10 00 PAGE 109 Rate and Property Management ADD CHANGE MULTIPLE EXTRA FEES AND OPTIONS Add Change Multiple Multiple room code specific items may be changed or added in a single entry The Extra Fees and Options extra fee items must be entered after the option fields and are separated by slashes HCMCCPPPPLLLHRCZ3ROH1SNC EX 15 00 RA 10 00 CR NA E This example will update room code ROH with the following attributes Field Value Code Room Code Display 3 Position Number of Rollaways 1 Rate Return S On Position Commission Indicator NC Non commissionable Extra Person Charge 15 00 EX Rollaway Charge RA 10 00 Crib Charge CR NA Not Available Return PAGE 110 Rate and Property Management OVERVIEW DELETE RATES BY SPECIFIC ROOM CODE Overview Predefined room codes and rates may be deleted using the RD parameter within the HCM command structure Each delete request must specify a room and a date range The date range will specify the start and end dates for t
209. om Traits Tennis TENS Has access to tennis courts on site or within walking distance Water Purification WATR X Property utilizes a water purification Property Facilities system Wheelchair accessible WCHR Wheelchair accessible F WIFI i ti P ty Faciliti n HESS WFMR X Free WIFI in meeting rooms rooms Free WIFI in public Property Facilities apani WFPS X Free WIFI in public spaces spaces Free WIFI in room WFRM X Free WIFI in room Property Facilities Return PAGE 30 Hotel Property Description Sabre Eco Certified Hotel Program Add Delete Special Amenities Qualifiers Add Delete Multiple Special Amenities Qualifiers Fixed Fields Return SPECIAL AMENITY QUALIFIERS The Sabre Eco Certified Hotel Program provides easy access to sustainable travel Sabre receives a monthly list of certified hotels from approved green hotel certification programs If a hotel is loaded in Sabre and is certified it will be updated automatically by Sabre This will result in the ECOH display set to ECOH Y in HOD Properties not certified will display as ECOH N Setting is visible in the eHotels GUI Add HCBCCPPPPHSQtPOOL Delete HCBCCPPPPHSQHPOOL Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key SQ Format t t Cross of Lorraine may be displayed as X H Change Key POOL Special qualities Code RESPONSE t DONE A maximum of thre
210. on Fee Type on Site Can Reserve V Data port V Maximum Extra Persons Allowed Tasa V Rate Return Business Rules e Check boxes adjacent to Flexible Room Characteristics which are appropriate to the property e Data port and Kitchen are mapped to HOD e Additional characteristics and fields are not mapped to HOD e These options are not mandatory e Click Submit button to save work POOL Tool Bar Tabs Amenities Requestable Amenities LU LE ied Requestable Amenities Yw ric S Ed 5 Requestable Amenities V Crib charge 5 00 Extra person 10 00 V Rollaway adult 10 00 Business Rules e Check boxes adjacent to Requestable Amenities which are appropriate to the property e All amenities and descriptions are mapped to HOD e Additional fields are not mapped to HOD e These options are not mandatory e Click Submit button to save work 10 00 USD O SELL USE 10 00 USD O SELL USE 5 00 USD O SELL USE Return PAGE 238 Add or Modify HOD Content Room AMENITIES ROOM CHARACTERISTICS FREE TEXT ROOM Tool Bar Tabs Amenities Room Characteristics AMENITIES kone biel Room Characteristics PIE Room Characteristics Type Description On Site Can Reserve V air Conditioning V Interior doorways Business Rules e Check boxes adjacent to Roo
211. ookings 174 Teletype Sell Message n a Teletype Sell Message 174 Queue Count n a Queue Count 177 Access Queue n a Access Queue 177 Status SS Change to HK KK n a Status SS Change to HK or KK 179 Status SS Change to UC n a Status SK change to UC 181 Rate Return n a Rate Return 183 Cancelled Bookings n a Cancelled Bookings 185 Enter Multi Host Part n a Enter Multi Host Partition 185 Multi Host List n a Multi Host List 186 Multi Host Part Access n a Multi Host Partition Access 189 Exit Multi Host Part n a Exit Multi Host Partition 189 Redisplay Queue Msg n a Redisplay Queue Message in Work Area 190 Ignore in Queue n a Ignore in Queue 190 Remove Msg from Queue n a Remove Message from Queue 190 Ignore in Queue and Exit n a Ignore in Queue and Exit Queue Mode 191 Remove Msg Queue Exit Remove Message Queue and Exit 191 Queue Mode Queue Mode PAGE 9 SABRE GDS HOTEL MANUAL CONTENTS CONFIRMATION QUEUES NATIVE SABRE TPF LINKS eHOTELS GUI LINKS TO FIND G ee AGE Steps to Send Queue Msg n a Steps to Send Queue Message 195 Change Msg Line n a Change Message Line 197 Insert Msg Line n a Insert Message Line 197 Delete Msg n a Delete Message 197 HOTEL RATE DESCRIPTION Quick Ref
212. oom rate Code Extra Fee Item CR Crib RA Rollaway EX Extra Person e Associates may include an actual amount including decimal point or one of the following Return PAGE 95 Rate and Property Management Return ROOM CODE MANAGEMENT Code Definition NA Not Available 0 or 0 00 No Charge e Separate multiple extra fee items with slashes e A maximum of seven numerics excluding decimal point may be included in any rate e Rates must be entered with the correct decimal placement as required by the currency code and placement indicator from the upper right corner of the rate screen e HOD entries display rates in the currency loaded in the rate screen HOT entries display rates in the currency of the country in which the viewer s pseudo city code is located To obtain a list of currency codes enter DC CUR or DC currency name e Asingle entry made may be used to add multiple new room codes and rates that have unique effective discontinue dates HCMPPPPLLLHRO2MAR 2AUG2A1K1 70 00 75 002B101 60 00 5 00 1APR END E e Inthe example above attributes for each room code are as follows Room Code Effective Discontinue Rates Dates A1K 2MAR 3AUG 70 00 Sgl 75 00 Dbl BiQ 1APR END 60 00 Sgl 65 00 Dbl e specify that rate items apply only to particular days of the week include a valid 3 character day of the week code afte
213. or Standard Rates because the default condition for Standard Rates is allowed When a level is set to DENY for a Standard Rate the implied default is all other eligible pseudo codes at that level may access the rate For example if Subscribers in France and Italy are denied viewing at the Country Level then all other Countries are allowed When the Associate displays the chain pool of Rate Codes HRC the last column indicates whether or not a viewership record has been established for the corresponding Rate Code When the Rate Code is created the indicator is N meaning no viewership record exists When a viewership record is created Sabre changes the indicator to Y regardless of the Category Code Any Rate Code assigned to category X and N should always display the Y indicator to signify that a viewership record has been created otherwise the rate is not viewable by anyone The comment NON SPECIFIED at any level in the viewership record indicates that no ALLOW or DENY specifications have been set If the record is for an X or N Rate Code then the Standard Rate Code the default condition is ALLOW NON SPECIFIED does not inhibit Sabre from continuing to the next level for viewership processing Rate Return is a form of viewership allowing the Associate to confirm lower rates to preferred customers in the booking segment Rate Return procedures are in the Rates section and Queue Confirmat
214. ort Direction from Airport to Property FSG North 1 DAL West 15 InsertAipor CiyRow Delete Selected Airport City Row s Fill in new 3 letter code Add Direction from Airport to Property selecting for drop down list choices Enter miles from Airport to Property Click Submit to save work Select Airport Primary Airport Direction from Airport to Property Miles Code FSG North DAL West T Insert Airport City Row Delete Selected Airport City Row s Allow Matching Property Cancel Submit and Return Submit and Continue Business Rules e Submit and Return will save update and return user back to the Home Page Submit and Continue will save update and allow user to continue working e A Success message will appear acknowledging changes were applied to database e Click OK e Multiple Airport codes may be added by following steps 4 8 above Return PAGE 276 HOT Update format in GUI Amenity Name code GUI ADA accessible following US ADA Property Features ADA Accessible ADAA standards Adult only hotel property no children Property Types Adult only ADLT under 18 Balcony BALC BusinessCenter BCTR Dedicated business center on property Beach BECH Beachfront property Breakfast Breakfast included for all rate plans Description Locat
215. perties Assigned to Rate Code 88 Display Rate Codes n a Display Rate Codes Assigned to Property 88 Rate Code to Rate Levels n a Assign Rate Codes to Rate Levels 89 Unassign Rate Codes n a Unassign Rate Codes from Rate Levels 91 Room Code Mgmt Overview n a Room Code Management Overview 93 Add Room Code n a Add Room Code 93 Modify Room Code n a Modify Room Code 97 Display Primary Rate Screen n a Display Primary Rate Screen 98 Disp Secondary Rate Screen n a Display Secondary Rate Screen 100 5 Display Rate Screen for Specific Room Display Rate Screen n a and Dates 101 Rate Screen Options n a Additional Rate Screen Display Options 102 Add Modify Rates Add Modify Rates for Existing Room EN Codes Change Room Code n a Change Room Code Display Position 105 Add Chg Del Rollaway n a Add Change Delete Rollaway 106 Add Delete Rate Return n a Add Delete Rate Return 107 Add Del Non Add Delete Non commissionable n a 108 Commissionable Indicator Indicator Add Chg Extra Fee Items n a Add Change Extra Fee Items 109 Delete Rates Overview n a Delete Rates Overview 111 Del Rates by Room Code n a Delete Rates by Specific Room Code 111 Del Rates for All Room Delete Rates for All Room Codes n a 112 Codes Del Rm Code Rates Delete Room Code Rates Extra Options n a Options Fees by Specific Room code ae Del Room Code Rates Fees iia Delete Room Code Rates
216. plicable table values Table Values in HOD Once values have been associated to a given property those values will display in the Hotel Description under the respective program type package commission incentive Return rating or marketing PAGE 37 Hotel Property Description TABLE DRIVEN QUALIFIERS Table Driven Qualifiers Shown below are examples of the Table Driven Qualifiers as Sabre users may include in HOT Entries them in the HOT entry for search criteria Qualifier Description PK Y Formats will select properties that have any value loaded for the respective program type table CM Y RT Y PK SK GF Selects properties that offer Ski SK or Golf GF package types CM HC W Selects properties that participate in Hotel Clearing Company HC or NPC Natl Processing Company WZ commission guarantee programs RT NTM Selects properties that participate in NorthStar Travel Media Crown Rating program with a rating of at least 3 stars Formats allow the user to select up to 3 values for which to search Properties will be selected if any of the entered values are found loaded for the respective program type table Business Rules e When searching for specific rating programs the rating number is optional but will be used in the search if included e fthe rating number is included properties will be selected only if the rating measurement specified is minimally satisfied Return
217. pply only to particular days of the week include a valid 3 character day of week code after the discontinue date Days of week may be specified as a single day FRI or as a range of days THUMON Ranges will automatically apply to all days between and including the effective and discontinue dates HCMCCPPPPLLLHRT21MAR 31DECTHUMONZA1K 65 00 75 00 Rate items for specified days of the week cannot overlap days within the same effective discontinue dates Example 1NOV 12DECMONTHU 1NOV 1DECTHUSUN The restriction ensures that the correct rate is obtained for the property when a Sabre user s request does not fall completely within one rate item Example 1NOV 7NT2 If a room code already exists without a day of week attribute and the Associate wishes to change the existing date range to include a day of week setting the Associate must delete the rate for the appropriate date range and then perform the day of week update However if the dates to be set to a day of week rate are currently not assigned the delete step is not required PAGE 104 Rate and Property Management CHANGE ROOM CODE DISPLAY POSITION Change Room Code HCMCCPPPPLLLHRCZ3ROH Display Position Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RC Format RC Room Change Y End Item Key 3 Display Position ROH Room Code RESPONSE ROOM INFORMATION CHAN
218. ppropriate Property Type description for your location s are continued below Code Type Description FARM Farmhouse Ranch Casual rustic accommodations Meals often family style Private facilities rare Amenities minimal RSRT Resort Spa Ski Located in areas featuring recreational sport Lodge activities with a vacation like atmosphere Often offer a meal plan health and or beauty treatments CONV Convention Convention center located within or property attached Add Delete Property Types Add HCBCCPPPPHPT EXTD Delete HCBCCPPPPHPTHEXTD Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key PT Format Hyphen Add H Change Key Delete EXTD Property Type Code RESPONSE tDONE Add Delete Multiple A maximum of three Property Types may be added or deleted in a single entry Property Types Add multiple Property Types HCBCCPPPPHPT EXTDHPT ASTES Delete multiple Property Types HCBCCPPPPHPTHEXTDHPTHASTES Return PAGE 35 Hotel Property Description Table Driven Qualifiers Display Qualifier Table Values Return Table Driven Qualifiers denote participation in special programs or other offerings which Sabre users may include as search criteria These qualifiers are identified below Qualifier Denotes Participation in PK Package Type Offerings CM Commission Guarantee Programs RT Rating
219. queue for retrieval at another time e Tore display the queue message in the work area enter Q e The Associate has the option of displaying the PNR and working the record while in queue Another way of processing queues is printing all messages and removing them from queue before proceeding to work each PNR Return PAGE 178 Confirmation Queues STATUS SS CHANGE TO HK OR KK Status SS Change When the teletype message contains status code SS the booking must to HK or KK either be confirmed HK or KK and a confirmation number added to the Sabre PNR or the booking must be denied UC Note Direct Connect and automated confirmation occurs when the Associate s internal host system is interfaced to Sabre Steps provided are when the Direct Connect link is down between Sabre and the Associate and Teletype default is triggered Step 1 Display the PNR RFKKSO The PNR Record Locator is included in the teletype message preceding the Subscriber pseudo city code and ARC IATA TID number Locate the segment number of the hotel segment in order to change segment status and add the confirmation number Step 2 Change Segment Status 2KK Item Description CSS or Period Key 2 Segment Number KK Segment status Code RESPONSE tDONE CSS Business Rules e The status code KK in the format above may be replaced with UC Unable to Confirm NO No
220. r the discontinue date The following day of the week codes apply Code Definition SUN Sunday MON Monday TUE Tuesday WED Wednesday THU Thursday FRI Friday SAT Saturday e Days of the week may be specified as a single day FRI or as a range of days THUMON Ranges will automatically apply to all days between and including the effective and discontinue dates HCMPPPPLLLHRO21MAR 1DECTHUMONSA1K1 65 00 75 00 END E PAGE 96 Rate and Property Management Modify Room Code Information Return MODIFY ROOM CODE INFORMATION Rate items for specified days of the week cannot overlap days within the same effective discontinue dates Example 1NOV 12DECMONTHU 1NOV 1DECTHUSUN This restriction ensures that the correct rate is obtained for the property when a Sabre user s request does not fall completely within one rate item Example 1NOV 7NT2 Room specific information can be modified once the room has been created The RC entry will be used to change information about commissionable rate return indicators display position number of rollaways and extra feels These fields may be entered individually or combined in a single entry HCM41001CORHRC21A1K1CXS EX 4 0022B1K2CS EX 10 00 CR 10 00 RA 10 00 END E Item Description HCM Primary Action Code 41001 Property Number COR
221. ra Fees Add change Extra Fee items 24 238 US Gov Safety Fire GUI US Gov Fire Safety 27 220 Approved JAL GUI Incentives JALFFP Participant 27 231 Amenities Qualifiers GUI Amenities Special Amenity Qualifiers 28 221 Add Special Qualifiers n a Adding Special Qualifiers 28 List of Special Amenities GUI Amenities List A List of Special Amenity Qualifiers 29 278 Sabre Eco Certified GUI Eco Certified Sabre Eco Certified Hotel Program 31 223 Add Delete Amenity GUI Amenities Add Delete Special Amenity Qualifiers 31 221 Fixed Fields Gui Fixed Fields Fixed fields 31 279 Update Delete Values Gui Fixed Fields Update Delete Values in Fixed Fields 31 279 Property Types GUI Property Type Property Types 34 225 Table Driven Qualifiers n a Table Drive Qualifiers 36 Display Qualifier Table GUI Packages Display Qualifier Table Values 36 232 Add Delete Package Type Offering Add Delete Package Type n a Table Values 37 Add Delete Commission GUI Commissions Add Delete Commission Programs 37 231 Programs Table Values PAGE 3 SABRE GDS HOTEL MANUAL CONTENTS 2 HOTEL PROPERTY DESCRIPTION OR GO TO PAGE NATIVE SABRE TPF LINKS eHOTELS GUI LINKS TO FIND TPF GUI Table Driven Qualifiers n a Table Drive Qualifiers 36 Rating Programs Table GUI Ratings Rating Programs Table Values 37 249 Table Values HOD
222. rd enter A before end transaction e Sabre responds with an asterisk to accept the entry Step 6 End Transaction E Item Description E End transaction RESPONSE OK 1645 RFKKSO e The response includes the time the transaction was completed and the Record Locator If the OK response is not received an error message will indicate the field to be adjusted The record must be ended in order to continue to another PNR Return PAGE 180 Confirmation Queues CONFIRMATION PROCESSING Status SS Change When the teletype message contains status code SS the booking must either be to UC confirmed HK or KK and a confirmation number added to the Sabre PNR or the booking must be denied UC Note Direct Connect and automated confirmation occurs when the Associate s internal host system is interfaced to Sabre Steps provided are when the Direct Connect link is down between Sabre and the Associate and Teletype default is triggered Step 1 Display the PNR RFKKSO The PNR Record Locator is included in the teletype message preceding the Subscriber pseudo city code and ARC IATA TID number Locate the segment number of the hotel segment in order to change segment status and add the confirmation number Step 2 Change Segment Status 2UC Item Description CSS or Period Key 2 Segment Number UC Segment Status Code RESPONSE DONE CSS Note e The st
223. redit Card from the drop down list on the Reference tab e Enter Credit Card description to encode or e Enter Credit Card ID to decode e Click Search sas Sabre Enterprise Hotels Home ru WEDNER IA EI ANZ Reference Airport Ci m Chain a utility to manage hotel content fo Manage Hotel Data gs points of sale Currency Started Request a Property Point Of Interest me help getting started I want to View or Modify a Proper State Province This section will display news about updates to the sys the system works as well as industry news that affect Hotels This section will display news about system issues that Sabre Enterprise Hotels including maintenance and out Return PAGE 260 Add or Modify HOD Content Reference CREDIT CARD CURRENCY Reference Credit Card Credit Card Search Enter Search Qualifiers Credit Card ID Description Clear Search Qualifiers e Enter Credit Card ID or Description e Click Search Select Credit Card ID Description e Select Credit Card e Click View Credit Card View Credit Card ID Description Return PAGE 261 Add or Modify HOD Content Reference CURRENCY Reference Currency This feature allows the user to encode or decode currency e Select Currency from the drop down list on the Reference tab Holdings 7 User LIN WEIDNER Sabre Enterprise Hotels Home ea
224. rent and new passcodes Typing must be exact as SABRE will revoke the passcode after the third try The passcode must then be cleared in the EPR as such action is interpreted as an attempt to breach security The SABRE passcode must be changed every 45 days A flashing alert message appears daily on the CRT for 10 days prior to the expiration Passcodes must be between 6 and 8 characters with at least 1 alpha and 1 numeric character 3 or more repeated characters abbreviations for days of the week and months of the year the letters Q and Z and offensive words are not acceptable as passcodes ACCEPTABLE NOT ACCEPTABLE PATRIOT3 QUEUE3 BUDDY1 BUDDDY1 H CST Item Description H Format CST City Sign Table RESPONSE CODES T SHELLY TEST PAGE 163 Employee Profile Records DISPLAY EPR Notes The list contains the names and ID numbers of all EPRs built under the Associate all alpha code The headers are AGENT ID ID or SABRE sign in number NAME First initial and last name of agent ST Status A Active or l Inactive A S Agent or Associate Sign GR Not Applicable to Associates OFC Not Applicable to Associates A Access L Limited or Blank SCR Not Applicable to Associates DUTY CODES Duty Codes assigned per EPR TOTAL Total number of EPRs Some EPRs are flagged L under the A column which represents limited access This means that sign
225. rently used Car rental shuttle counter Parking e Fee Type The Fee Type is drop down menu with the following choices e Additional fee for everyone Unused feature Discounted fee Unused feature eNo fee for anyone for an amenity to appear as free this fee type must be chosen from the drop down in conjunction with a check indicated for that amenity type e Additional fee for some Unused feature e Remaining fields currently not mapped to HOD Tool Bar Tabs Amenities Property Features Property Features Type Description Fee Type Un Site Can Reserve v ADA accessible O Eco Friendly E wheetchoiraccess P T T T Business Rules e Check boxes adjacent to the property features which apply to the hotel e The Sabre EcoCertified Hotel Program provides easy access to sustainable travel Sabre receives a monthly list of certified hotels from approved green hotel certification programs If a hotel is loaded in Sabre and is certified it will be updated automatically by Sabre This will result in the ECOH display set to ECOH Y in HOD Properties not certified will display as ECOH N Setting is visible in the eHotels GUI but may only be updated by the process above For additional information please check the Hotel eServices website e Remaining fields are not currently mapped to HOD Return PAGE 223 Add or Modify HOD Content Property AMENITIES MISCELLANEOUS AMENITI
226. ription COMPLETED HOTEL DESCRIPTION H D12006 XY0012006 THE PERFECT HOTEL FSG ADDR 1234 MAIN DRIVE DALLAS TX 88888 DOWNTOWN PHONE 817 264 1111 FAX 817 264 2222 RATING NOT AVAILABLE US GOVERNMENT SAFETY FIRE APPROVED ADDITIONAL FEES MB FOR ACCEPTABLE FORMS OF PAYMENT TAX 11PCT CTY 6PCT ST EXTRA PERSON 10 00 USD TO SELL USE EX 1 ROLLAWAY 10 00 USD TO SELL USE RA 1 CRIB CHARGE 5 00 USD TO SELL USE CR 1 AIRPORT SHUTTLE Y PET POLICY Y CAR RENTAL COUNTER HERTZ ON SITE FAMILY N PARKING COMPLIMENTARY MEALPLAN Y CHECK IN 1300 NBR FLOORS 5 CHECK OUT 1100 NBR ROOMS 280 PROPERTY INFORMATION MD FITN Y CSNO N GOLF N POOL Y WCHR TENS N BCTR Y DINE Y MEET Y KIDS CONV Y PETS Y DATA Y NSMK Y DCLN JACZ N BKST N INPL N OUPL Y KTCN INTR Y RMSV Y HSPD Y SHTL Y LCAL EXEC N BECH N PARK Y SMFR N RFRG WFRM N RS24 N PBTR N SMOK N MINI WFPS N HYPO N RSTR N RMSF N CFEE WFMR N WATR N SKIO N BALC N NATV ADAA N FSPA N ADLT N ECOH N I POLICY REQUIREMENTS MAX 4 PEOPLE TO A ROOM SMALL PETS UNDER 20 POUNDS ALLOWED CHILDREN UNDER 16 YEARS OF AGE STAY FREE IN PARENTS ROO CHECK IN 1300 CHECK OUT 1100 CANCEL POLICY ALL RESERVATIONS MUST BE CANCELLED 24 HOURS PRIOR TO ARRIVAL DATE 4PM HOTEL TIME TO AVOID A 1NT NO SHOW CHARGE MD DEPOSIT POLICY HOTEL WILL ACCEPT A DEPOSIT OF 1 NIGHT ROOM AND TAX TO BE MAILED D
227. room codes single and double occupancy rates amenities and other requirements Note In the entry and command sections of this handbook the following abbreviations and symbols have been used Abbreviation or Description Symbol XY Chain Code RRR Rate Code LLL Rate Level PPPP Property Number H Change Key t Cross of Lorraine sometimes displayed as Y Y End Item Rates in the HOT display are in the currency of the country in which the viewer s pseudo city code is located However rates in the HOD are in the currency as referenced in the HOD and rate screen The following entries may be used to obtain currency codes and decimal placements DC CUR DC country name To facilitate rate and status management Associates create Rate Levels which are for Associate use only and are never viewed by Sabre users The Associate determines which rate level will manage the various rate code s at each property in the chain It is through the use of the rate level that the Associate e Loads rates and room codes in the rate screen with specific effective and discontinue dates e Sets hotel hold times guarantee deposit and minimum and maximum stay indicators e Sets availability status such as open and closed e Manages the assigned rate codes RAC is the only rate level that is assigned by the Sabre system The rate level RAC manages the rate code RAC at every property in the chain While
228. rty Continued on next page Return PAGE 62 Rate and Property Management QUICK REFERENCE Function Entry Example Room Code Management Add Room Code HCM41001CORHRO15SEP 31DEC gt 1A1KC CR 20 00 100 00 100 00 Add Multiple Room Codes HCM41001CORHRO15SEP 31DEC gt 1A1KC CR 20 00 100 00 100 00 gt 2B1K2S CR 10 00 95 00 95 00 Add Multiple Room Codes and Rates with Unique Effective Discontinue Dates HCMPPPPLLLHRO2MAR 3AUG gt A1K1 70 00 75 00 gt B1Q1 60 00 65 00 1APR END Add Room Code and Rate for Specified Days of Week HCMPPPPLLLHRO21MAR 1DECTHUMONSA1K 65 00 75 00 Modify Room Code HCM41001CORHRC21A1KCXS EX 4 0022B1K2CS EX 10 00 CR 10 00 RA 10 00 Display Primary Rate Screen HCM41001COR Display Secondary Rate Screen HCM41001COR Display Rates for Specific Room and Dates HCM41001COR A1K 1MAR 1APR Display All Room Rates for Specified Date Range HCMPPPPLLL DATE DATE Display All Rates for a Specified Room Code HCMPPPPLLL A1K Add Modify Rates for Existing Room Code HCMPPPLLLHRT12SEP END 2 A1K 100 00 100 00 Add Multiple Rate Seasons for Existing Room Code HCMPPPPLLLHRT11JAN 15MAR 2 A1K 90 00 95 00 2 A1K 60 00 65 00 16MAR 31DEC Modify Rates for Multiple Rooms HCMPPPPLLLHRT12SEP END 2 A1K 90 00 95 00 gt B1D 80 00 85 00 12SEP 31DEC Modify Multiple Room Rates Using Default Dates and Specific Date Exceptions
229. s Phone Fax Add Change Phone Field 817 765 1234 Add Change Fax Field HCBCCPPPPHFAX 817 765 1234 Delete Fax Field HCBCCPPPPHFAX HOT HOD Location Change HCBCCPPPPHLOCHOT CHINATOWN Add Change HCBCCPPPPHCNY FR FOTE Delete HCBCCPPPPHCNY Add Change HCBCCPPPPHCT USD This entry is for property numbers up to and Currency Type including 65535 For properties above 65535 access the eHotels GUI via the Hotel eServices Website Family Plan Add Change HCBCCPPPPHFA Y Meal Plan Add Change HCBCCPPPPHME N Add Change a Tax field HCBCCPPPPHTX1 6 PCT NY Tax fields Add Change Multiple Fields HCBCCPPPPHTX1 8 PCT NY TX2 3 00US APT TX3 5 00 PORT Delete a Tax Field HCBCCPPPPHTX1 Add Change Extra Fee Items Property Specific HCBCCPPPPHEX 00 00 Rate Level Specific HCBCCPPPPLLLHEX 00 00 Room Code specific HCBCCPPPPHRC2 A1K EX 00 00 U S Government Add HCBCCPPPP SFA Y Safety Fire Approved Delete HCBCCPPPPHSFA JALFFP Participant Update HCBCCPPPPHJALFFP Y Delete HCBCCPPPPHJALFFP N Add HCBCCPPPPHSQ POOL Add Multiple Qualities HCBCCPPPPHSQfGOLFHSQfMEET Special Amenities Delete HCBCCPPPPHSQHPOOL Delete Multiple Qualities HCBCCPPPPHSQHFITNHSQHDINE Add and Delete HCBCCPPPPHSQfGOLFHSQHMEET Return PAGE 14 Hotel Property Description QUICK REFERENCE Update Formatted Content Fields Entr
230. s QP B4TOGtB9KOGtF790G E The Associate may keep a copy of the message for record purposes by including the Associate s pseudo city code and G queue address QP BATOfQJLG PAGE 193 Confirmation Queues Change Message CHANGE MESSAGE LINE INSERT MESSAGE LINE DELETE MESSAGE 53HRE PNR RFKKSO FOR HENDERSON Line Item Description 5 Queue Format 3 Line to be Changed H Change Key TEXT New Text RESPONSE Business Rules e Allmessage line changes must begin with 5 e Per entry each line is a maximum of 60 characters or the width of the CRT screen e Sabre responds with an asterisk to accept the entry Insert Message Line 53 ARRIVING 29MAY Item Description 5 Queue Format 3 Line to Insert Info After Slash TEXT New Text to be Inserted RESPONSE Business Rules e All message line inserts must begin with 5 e Per entry each line is a maximum of 60 characters or the width of the CRT screen e Sabre responds with an asterisk to accept the entry Delete Message 56H Item Description 5 Queue Format 6 Line to be Deleted H Change Key RESPONSE i Business Rules All message line deletions must begin with 5 Sabre automatically remembers the remaining lines in the message A range of lines may be deleted in one entry 52 7H Sabre responds with an asterisk to accept the entry Return PAGE 194
231. s 0 and Rate Return is active the Associate must respond with a rate PAGE 173 Confirmation Queues Multi Host Bookings Teletype Sell Message Return MULTI HOST BOOKINGS TELETYPE SELL MESSAGE A Multi Host carrier is another airline that has contracted to use Sabre as the carrier s operation or reservations system The part of Sabre in which Multi Host carriers live is called a partition Hotel bookings made by Multi Host carriers generate teletype messages that are placed on the Associate s G queue for confirmation processing Because of the security of the Multi Host partition the Associate must access the appropriate partition to update the PNR record with the necessary confirmation data The confirmation process for Multi Host bookings is identical except for 8 additional keystrokes required to enter and exit the partition Bookings made by Multi Host carriers are identified by the carrier s 2 character airline code on the second line of the teletype message A complete list of all Multi Host carriers is included with the database entries in this section QXYADHL HDQRMLR 051247 AIRLINE CODE LR LACSA The keyword UNVPAR is required in the Associate Employee Profile Record or EPR in order to change partitions Upon entering the partition the work area is dedicated to a special alpha code MHX Both the keyword and the city code are automatically added when Associate EPRs are created The only activity an
232. s Avallabie so F2982 Free WIFI In Meeting Rooms 24 Hour Room Service In Room Safe 0 Full Service Spa On Property MinHBar In Room Public Transportation Adjacent In Room Coffee Tea Adult Only Hotel Punfied Water System No Adult Channels On TV hn Ba dx a eServices HOTStats FAQs Q How often are Sabre Hotel HOT STATS produced A Sabre Hotel HOT STATS are produced on a monthly basis Q How are Sabre Hotel HOT STATS produced A Actual agent driven HOT entries are queried to determine which qualifiers were used Q Is the count of Sabre Hotel HOT STATS only produced from HOT entries that Immediately result In a booking A No Sabre Hotel HOT STATS uses HOT entries regardiess of whether they end with a booking or not Q Are all HOT entries used to produce Sabre Hotel HOT STATS A No Currently only most HOT entries for a 3 character airport or city code are used The following table shows what Isis not used Point of interest searches HOTNY EMPIRE STATE BUILDING HOTC GB TOWER OF LONDON Property list searches HOT searches meeting above criteria HOTPRPL 1 100 9999 G Is this differant trom the previous method of producing Sabre Hotel HOT STATS A Yes The previous method used all HOT entries but was not as accurate as the counting was completed prior to the entry being validated for format resulting In some counts being incorrectly reported Q What kind of HOT searches ma
233. s al Reference utility to manage hotel content fo Manage Hotel Data Country gs points of sale I want to E sa Request a Property intexest me help getting started View or Modify a Proper State Province This section will display news about updates to the syst the system works as well as industry news that affects This section will display news about system issues that Sabre Enterprise Hotels including maintenance and out Tips e Enter Currency description to encode or e Enter Currency code to decode e Click Search Currency Search Enter Search Qualifiers Currency Code Description Search Clear Search Qualifiers Return PAGE 262 Add or Modify HOD Content Reference CURRENCY POINT OF INTEREST Reference Currency Search Results 1 Found Select Currency Code SSC XRD TTC e Select Currency e Click View Currency View Currency Code Number Of Decimals Description z Cancel Reference Point of Interest This feature allows the user to search for Points of Interest by ID Type Country State or Description All Points of Interest which are stored in the database e Select Point of Interest from the drop down list on the Reference tab Holdings Sabre Enterprise Hotels Home nA E MEZ EB Reference ETE utility to manage hotel content fo Manage Ho
234. s the number of nights included in a Sabre user s entry satisfies the condition set by the Associate the rate code and rates will not appear in HOT and HOD displays For example if a 4 night minimum stay is required and the Sabre user s shopping entry indicates 3 nights that product will not appear Unless changed by the Associate the Sabre system defaults to require a minimum 1 night stay and a maximum stay of 99 nights In the HVV display these conditions appear under the headings MS which indicates minimum stay and MX which indicates maximum stay Both minimum and maximum length of stay values can be set from 1 to 99 nights When a new property is added to the system and or a new rate level is attached to a property the system defaults all daily indicators to N for NONE In the HVV display these conditions appear under the heading GTE which manages the indicators for deposit guarantee and a hotel hold time The hotel hold time specifies the time by which guests may check in without a form of guarantee or deposit The acceptable range is between 1P and 9P and the Sabre system tags the Sabre user s segment with a reminder that a guarantee is required for arrivals after the specified hour It is important that the Associate always program a hotel hold time first even when the property may always require a deposit or guarantee Should a deposit or guarantee requirement be removed in error the system would re
235. shows multiple search fields If known the user may enter the property number and click Search If the property number is not known the user may enter data in as many fields as they choose to narrow down the possibilities This search may be used for an individual property or for lists of properties such as all properties within a chain or within a geographic area etc When search fields are complete click Search Sabre Enterprise Hotels User LIN WEIDNER Affiliate Marriott International Property Group Property Reference Administrative Property Request a Property Search Enter Search Quali a ifiers Marketer Property Group s Marriott International All Property Groups a I 7 AC Hotels AR Autograph Collection AK Bulgari Hotels And Resorts BG Property Group Selection or O AND Chain Status All Chains Any Status AN A N A Hotels AR AC Hotels HS Abacus Merchant Sabre Property ID Property Name City Airport City Code Country State Province All Countries IM Alls Show Extended Search Criteria Search Clear Search Qualifiers The results page shows hotels which match the search at the bottom of the page Check the box next to the hotel to be modified and click Modify Show Extended Search Criteria Search Clear Search Qualifiers Search Results 1 Found Select Country o THE PERFECT HOTEL d 2907 DALLAS Minnesota Usa
236. sified as a resort property Hotel is located in a city that is not the primary city S Suburb where the Point of Reference is located PAGE 48 Hotel Property Description Transportation Codes Miles Directions Encode Decode Entries POI MILES DIRECTIONS ENCODE DECODE ENTRIES SABRE ATLAS L Limousine H Hotel Courtesy Vehicle O Other The miles and direction indicates the number of miles as well as direction from the index point to the property Examples Miles Direction Property is located 15NW 15 miles northwest from the Point of Interest 3E 3 miles east from the Point of Interest os Less than 1 mile south from the Point of Interest The following encode decode entries are available to assist with indexing preparation Entry Example Function W APHEATHROW Encode airport name W CCNEW YORK Encode city name W JFK Decode airport code W NYC Decode city code Business Rules In the encode examples above AP Precedes an airport name CC Precedes a city name SabreAtlas Additional information can be obtained through SabreAtlas as illustrated by entries below Return Entry Example Displays W CYNEW YORK NY Closest airports to U S location W CYPARIS FR Closest airports to non U S location W MBEDWARDS CA Airports near U S military base W MBRAMSTEIN DE Airports near military base not located in U S
237. sociate must respond to the Sabre user by either reconfirming the booking KK and adding the confirmation number or denying the booking UC In the HVV display rooms ON REQUEST are noted by R When an Associate wishes to reject all bookings for arrival on a given date but will confirm bookings to sell through that date the CLOSED TO ARRIVAL condition is set For example a resort property may not allow bookings for arrival on Saturday However that same property might allow bookings selling through Saturday A Sabre user shopping for a Saturday arrival would not see the property in availability but a Sabre user shopping for a Friday arrival with a 3 night stay would be able to book the property In that case the Associate would only need to add the confirmation number to the segment In the HVV display CLOSED TO ARRIVAL is noted by A CLOSED TO ARRIVAL is most often used in conjunction with a minimum length of stay requirement The same logic as described on the previous page applies However instead of the Sabre system confirming the sale the Associate must either confirm KK the booking and add a confirmation number or deny the booking UC In the HVV display CLOSED TO ARRIVAL ON REQUEST is noted by RA In addition to statusing availability by specific room codes Associates can also use a wildcard option to status multiple room codes by placing the wildcard symbol in any position of the room code Availability is main
238. specific rate code For DCA hotels follow up with the HRD entry using either the line number or the product type Step Action 1 HODCCPPPP DATE DATE1 RC C 2 HRD COR non DCA hotel HRD 2 or DCA hotel HRD A1KCOR Add or Change HCMCCPPPPLLLHRCZA1K EX 00 00 Item Description HCM Primary Action Code CC Chain Code PPPP Property Number LLL Rate Level H Change Key RC Format gt End Item A1K Room Code Slash EX Option Being Updated CR EX RA Hyphen 00 00 Extra Fee Rate including decimal point RESPONSE ROOM INFORMATION CHANGED Business Rules The HCM command can be used to add or change extra fee items for pre existing rooms only Extra fee items can also be added in the initial HCM entry for new room codes Refer to the Rates Section for additional information ALL may be used to update all rate levels at a property Multiple extra fee items may be specified with one entry by separating the items with a slash HCMCCPPPPLLLIRC ZA1K CR 15 00 EX 20 00 RA 10 00 To display the extra fee values set at the room code level retrieve the secondary rate screen for the property HCMCCPPPPLLL PAGE 26 Hotel Property Description U S Government Safety Fire Indicator JAL World Hotel Program Return U S GOVERNMENT SAFETY FIRE INDICATOR JAL WORLD HOTEL PROGRAM The U S Government Safety Fire Approved indica
239. st Name Enabled Disabled Status Enabled and Disabled Search Clear Search Qualifiers Affiliate or Organization SABRE Last Name Search Results 1 Found Select User ID LWEIDNER Last Name pisabled Designated Affiliate or First Name SABRE Lin Weidner N Modify Delete User Modify User ID First Name LIN Password Affiliate or Organization Last Name WEIDNER Retype Password Disabled User Groups Excluded Included IM GUI Hotelier Super Users IM GUI Hotelier Update Users IM GUI Hotelier View Users Users with Extended Privies Wizcom EAP Submit and Return Cancel gt gt Move Selected gt gt lt lt Move Selected lt lt Move All Move All Administrators Users PAGE 275 Add or Modify HOD Content Airport Codes Adding Additional Airport Codes ADD ADDITIONAL AIRPORT CODES e Search for the property in need of additional Airport codes e Select property and click Modify e Scroll down to Airport City Code Sele Aiport Primary Direction from Airport to Property Airport rse 9 North Insert Airport City Row l i Delete Selected Airport City Row s Select Insert Airport City Row Airport City Code Select Airport Primary Airp
240. sterisk may be used to replace the Class of Accommodation first character Number of Beds second character Bed Type third character An rooms matching the remaining characters of the room code will be updated with the appropriate availability status Wildcards may be used for the following availability entries HVO HVC HVR HVCA Wildcard variations for room codes include 1K A K 1 A K Example To open all 1K rooms as well as the C1Q room HVOPPPPLLL 11MAY 25MAY 1K C1Q Note Use ALL to update all room codes for the rate level at the property 579 Day Detail Period Return Because there are 579 days in the current availability period approximately 1 5 years it may be necessary to include the year YY in the availability status update For example if the 579 day detail period includes 02DEC09 and 02DEC10 the year must be included when updating status for the latter date If the year is omitted the Sabre system will default to the closest date whether it is the current day year or a future year This is important to know so that status updates are made for the appropriate dates It may be a good idea to include the year in all status updates as shown in the examples below HVOPPPLLL 02DEC09 15DEC09 A1K HVOPPPPLLL 02DEC10 15DEC10 ALL PAGE 140 Availability Status Availability Status OPEN Return WILDCARD CHARACTER 579 DAY DETAIL PERIOD HV
241. stribution Channel Business Rules e Not mapped to HOD Tool Bar Tabs Free Text Description Description acre ie dp Gesn E 5 5 5 Description Sabre Distribution Channel UPSCALE ALL SUITE HOTEL FULL SERVICE 4 STAR HOTEL WITH UNIQUE AND MODERN DECOR THROUGHOUT THE HOTEL PROVIDES A FEELING OF RELAXATION IN ALL OF THE LIVING AREAS THE PERFECT HOTEL OFFERS ANY TYPE OF AMENITY THAT A GUEST MAY REQUIRE Business Rules e Usethis field to describe the property such as a person might find in a sales brochure e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work GUEST MAY REQUIRE Return PAGE 226 Add or Modify HOD Content Property FREE TEXT DINING FREE TEXT FACILITIES Tool Bar Tabs Free Text Dining Alerts Description Facilities Internal Marketing Miscellaneous Recreation Safety Services Show All Dining Sabre TPF Distribution Channel Business Rules e Usethis field to describe restaurants located at the property e Maximum 2000 characters e This field is not mandatory e Click Submit button to save work DINING Tool Bar Tabs Free Text Facilities Alerts Description Dining Facilities Sabre TPF Distribution Channel Business Rules e Usethis field to lis
242. t Property e Click Modify Return PAGE 267 eServices eServices Travelocity Long Name and Description Request Return TRAVELOCITY LONG NAME AND DESCRIPTION REQUEST This top of this page shows grayed out text which is the existing Long Hotel name and Short Hotel Description and Long Hotel Descriptions which are displayed only on the Travelocity website User LIN WEIDNER Affiliate N Sabre Enterprise Hotels Property Group Property Reference eServices Administrative Travelocity Long Name Short and Long Descriptions Request Property Information Property ID 23768 Marketer ID MARRIOTT Chain ID MC Property Name DallasFort Worth Marriott Solana City Westlake State Texas Usa Country United States Existing Travelocity Long Name Short and Long Descriptions Long Hotel Name Short Hotel Description Long Hotel Description PAGE 268 eServices eServices Travelocity Long Name and Description Return TRAVELOCITY LONG NAME AND DESCRIPTION REQUEST Request Request changes to Travelocity Long Name Short and Long Descriptions Use mixed case Changes will not be reflected immediately Long Hotel Name Short Hotel Description Long Hotel Description Cancel Business Rules Use the bottom three fields to request additions or updates using mixed case text Long Hotel Name is the name displayed on the Travelocity website Short Hotel Description is
243. t of Transportation Code Update Interest HCICCPPPP UNINDEX C FR LOUVRE MUSEUM RESPONSE Business Rules Primary index cannot be deleted by Associates This update should be requested following the guidelines on the Hotel eServices website PAGE 54 Hotel Property Description Steps to Update HOD Return STEPS TO UPDATE HOD Obtain and organize all applicable content for the property The following steps are used to update the Formatted Content fields Step Action Display HOD to ensure HODPPP Hotel Description shell 1 has been created by Sabre Hotel Desk Add location data HCBCCPPPPHPH 817 765 1234 Phone Number HCBCCPPPPHFAX 817 765 1234 Fax Number HCBCCPPPPHLOCHOT CHINATOWN 2 HOT HOD Location HCBCCPPPPHCNY FR Country Code HCBCCPPPPHCT USD Currency Type Add plan information HCBCCPPPPHFA Y 3 Family Plan HCBCCPPPPHME N Meal Plan Add taxes HCBCCPPPPHTX1 8 PCT NY TX2 3 00YS 4 APT TX3 5 00 PORT Add Extra Fees HCBCCPPPP1XX 00 00 Property Specific HCBCCPPPPLLLHIXX 00 00 5 Rate Level Specific HCMCCPPPPLLLHRCLZA1K XX 00 00 Room Code Specific Add Miscellaneous HCBCCPPPP SFA Y Safety Fire Approved HCBCCPPPPHJALFFP Y 6 JALFFP Participant HCBCCPPPPHURL 7 Add Special Amenities HCBCCPPPPHSQ GOLFHSQ MEET Qualifiers Update Fixed Fields HCBCCPPPP FIXtCAR 8 DOLLAR FIX PARK NOT ON SITE 9 Add Property Types HCBCCPPPPHPT EXTDHPT ASTES Add Table Drive
244. t property facilities e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work FACILITI Return PAGE 227 Add or Modify HOD Content Property FREE TEXT MARKETING FREE TEXT MISCELLANEOUS Tool Bar Tabs Free Text Marketing Alerts Description Dining Facilities Marketing PL fete Ei tee Recreation Safety Services Show Marketing Sabre Distribution Channel Business Rules e This field is not mapped to HOD Tool Bar Tabs Free Text Miscellaneous Alerts Description Dining Facilities Internal Marketing Miscellaneous Sabre TPF Distribution Channel Business Rules e Use this field to describe miscellaneous information e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work MISCELLANEOUS 10 PERCENT CITY TAX AND 5 PERCENT STATE TAX NOT INCLUDED IN ROOM RATE Return PAGE 228 Add or Modify HOD Content Property FREE TEXT RECREATION FREE TEXT SAFETY Tool Bar Tabs Free Text Recreation Alerts Description Dining Facilities PP ie Recreation Safety Services Show All Recreation Sabre Distribution Channel On Site Recreation Exercising Gym Swimming Tennis Off Site Recreation Ricvrlina Rowlina Business Rules e Usethis field to describe Recreation available at the property e Maximum 2000 characters e Thisfield is not mandatory e Click Submit button to save work
245. tained in the Sabre system for 579 days For availability beyond that period status may be suspended until the suspended date becomes part of the active Sabre availability This is an option that allows the Associate to set the availability status at OPEN CLOSED ON REQUEST etc up to five years beyond the 579 day detail period For more information about suspended availability cycle values and Sabre roll in logic see the Hotel Nightly File Maintenance overview on the following pages Associates have the option of requiring that bookings be made a specified number of days prior to arrival The Sabre system defaults to a standard Advance Reservation AR value of zero 0 days The Associate has the option of setting the condition between 0 and 330 days If the Sabre user s entry does not satisfy the criteria for the AR the rate code and rate are not displayed PAGE 130 Availability Status Management NFM Overview Return NIGHTLY FILE MAINTENANCE NFM OVERVIEW Hotel Availability consists of a 579 day detail period which can be calculated with the following entry THDDMMM1579 Item Description T Primary Action Code H Change Key DDMMM Current Date t Cross of Lorraine sometimes displayed as Y 579 579 Day Detail Period The Associate can verify the 579 day against the TH entry above by making the following entries Step Action 1 HVVPPPPLLL ALL 2 MB The last date shown
246. tel Data Country gs points of sale Credit Card I want to Guircna Started Request a Property lt Point Of Interest gt me help getting started View or Modify a Proper State Province Updates This section will display news about updates to the 5 5 the system works as well as industry news that affects Hotels This section will display news about system issues that Sabre Enterprise Hotels including maintenance and out Tips Return PAGE 263 Add or Modify HOD Content Reference POINTS OF INTEREST State Province Reference Point of Interest points of Interest Point Of Interest ID Country State All Countries w All States Description Search Clear Search Qualifiers e Enter search criteria e Click Search D Jp 0 T p eee r8 JR j M D ps e a E N T Jee eei F j h pn JR j VJ e Select desired Point of interest e Click View Points of Interest View Point Of Interest ID 289481 Point Of Interest Type Country nited States Description Grapevine Mills Mall Submit and Return Cancel Return PAGE 264 Add or Modify HOD Content Reference STATE PROVINCE Reference State Province This feature a
247. tels GUI These new indicators are viewable in the native Sabre display and through Sabre Data Stream SDS and Sabre WebServices SWS These will be updated through Web Services Content Update and eHotels GUI with the exception of ECO Friendly Certified Indicator updates by Sabre personnel only Business Rules e The property amenity will be flagged in the HOD as either Y for yes or N for no A blank is the same as N Return PAGE 28 Hotel Property Description COMPLETE LIST OF SPECIAL AMENITY QUALIFIERS Some amenity qualifiers may only be updated in the eHotels GUI These new indicators are viewable in the native Sabre display and through Sabre Data Stream SDS and Sabre Web Services SWS These will be updated through Web Services Content Update and eHotels GUI with the exception of ECO Friendly Certified Indicator updates by Sabre personnel only HOT Update ya es Location in eHotels Amenity Name format in GUI Description GUI code only ADA accessible following US ADA ADA Accessible ADAA X ible mee Property Features standards Adult only hotel property no children Adult only ADLT X under 18 Property Types Balcony BALC X Some rooms have Balcony Room Traits Business Center BCTR Dedicated business center on property Beach BECH X Beachfront property Property Types Breakfast BKST Breakfast included for all rate
248. the cursor to move automatically or wrap around to the next line when typing the description It is not necessary to reset or enter at the end of the line Add a blank line by typing a space after the Cross of Lorraine t HRC IGA INFO SPACE PAGE 199 Hotel Rate Description CREATE HRD Create HRD The Rate Code label definition will display on the first line of the HRD in the property description for Subscribers only Note the following partial display as seen by Subscribers The HRD appears between the first and second lines of asterisks The Formatted Cancellation Field is displayed between the second and third lines of asterisks RATES CHANGE DURING SELECTED DATE RANGE C1K PS B1Q FAM G 70 00 76 100 US GOVERNMENT SAFETY FIRE APPROVED OPTS FAM N MEAL Y TAX 7PCT TX 2PCT DFW 10 00ARPT EXTRA FEES CIKRA 9 77 RC 9 77 CR 9 77 EX 0 00 B1KRA 0 00 RC 0 00 CR 0 00 EX 0 00 K SK CE k K CK K K CE K XK K X K K K K K K KOK K K K K K X K K K K CE CE K K CE CE K K K R K CE CE CE CK K K E K CE K K R K FAMILY DAILY RATES APPLIES MONDAY THROUGH FRIDAY OF EACH WEEK EXCEPT MAJOR HOLIDAYS CHILDREN MUST BE ACCOMPANIED BY AT LEAST 1 ADULT AGE 18 OR OLDER CHILDREN UNDER 12 SLEEP FREE IN PARENTS ROOM MAXIMUM OF 2 ADULTS AND 2 CHILDREN PLUS 1 ROLLAWAY PER ROOM CHILDRENS MEALS AVAILABLE IN COFFEE SHOP gt K K gt lt ck gt lt K ok ok ok ok K K K ok k ok ok K K K K K K K K K K K K K K K K X KR K KOK K K K K
249. tion Code t Cross of Lorraine CCZ Rate Code Hyphen CONSORTIUM RATE Rate Code Definition Slash X Category Code RESPONSE tDONE Business Rules The Sabre system understands a contractual rate X as a rate agreement between the Associate and a consortium group of travel agencies There is no limit to the number of rate codes that may be created However the rate code must exist in the chain pool before it can be assigned to a property A contractual rate code must be three characters The first character of the code must always be alpha Any combination beginning with the letters RR is restricted from use NEG and ALL are restricted from use as a rate code The rate code definition may include 2 35 characters No punctuation is allowed The definition will automatically print on the guest s itinerary A contractual rate code must be assigned category code X only A rate code MUST be assigned to a rate level at the property for rate and status management HRCfAMX AMERICAN EXPRESS X CD AX3234 Business Rules The CD number may include 3 20 alphanumeric characters after CD To view the CD number for the contractual rate code display the chain pool by category code HRC X PAGE 80 Rate and Property Management CREATE A NEGOTIATED RATE CODE Create a Negotiated HRC ATT AT AND T NEGOTIATED N Rate Code Item Description HRC Primary Action Code t Cross of Lorraine ATT Rat
250. tor is an option used to specify if a property is safety fire approved By displaying the option for each property s content you are stating the property has been submitted and approved to meet The Hotel and Motel Fire Safety Act of 1990 Public Law 101 391 No entry is required if the property is not approved HCBCCPPPP SFA Y Delete HCBCCPPPPHSFA tem Description HCB Primary Action Code CC Chain Code PPPP Property Number t Cross of Lorraine may be displayed as y H x Change Key SFA Format Hyphen Y Format RESPONSE DONE SFA OPTION SET FOR PROPERTY Add HCBCCPPPPXJALFFP Y Delete HCBCCPPPPXJALFFP N Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key JALFFP Format Hyphen Y Y Yes Add N No Delete RESPONSE Business Rules e Travel agents can do HOT searches for participating properties by appending the qualifier FFP JL PAGE 27 Hotel Property Description SPECIAL AMENITY QUALIFIERS Special Amenity Special Qualities denote property amenities which Sabre users may include as search Qualifiers criteria so that only properties with a match will display Use the following guidelines to indicate the appropriate property amenities for use as Special Amenities Qualifiers for your location s Adding Special Qualifiers Some amenity qualifiers may only be updated in the eHo
251. ty level and pricing must be customized at each individual property e RAC is a rate code generated by the Sabre system and is assigned at all properties in the system However RAC and the category code R are not displayed in the chain pool Return PAGE 77 Rate and Property Management RATE CODES SHAARP PLUS i COD MENTS CATEGORY W VIEW W K W WEE W C W CODE W W W W W W W W W F P Business Rules e Toview CD numbers for contractual or negotiated rates Display the rate code by category X or N Observe the sample response below A list of rate codes according to category type with viewership records created may be obtained by adding V to the basic entry HRC N V RESPONSE SHAARP PLUS TRAI RATE CODE RATE DEFINITION TESTHTT E Return PAGE 78 Rate and Property Management Create a Standard Rate Code Return CREATE A STANDARD RATE CODE HRC HNY HONEYMOON PACKAGE P Item Description HRC Primary Action Code t Cross of Lorraine HNY Rate Code Hyphen HONEYMOOM Rate Code Definition PACKAGE Slash P Category Code s Use commas to separate multiple codes RESPONSE tDONE Business Rules There is no limit to the number of rate codes that may be created However the rate code must exist in the chain pool before it can be assigned to a property A standard rate cod
252. types of taxes that apply to a specific property For example e State province e City local e Airport or convention Maximum 10 characters per tax field Add Change a Tax Add or Change HCBCCPPPPHTX1 6 PCT NY Field Item Description HCB Primary Action Code CC Chain Code PPPP Property Number H Change Key TX1 Format 6 PCT NY RESPONSE DONE TAX FIELD ESTABLISHED Example TAX FIELD ESTABLISHED Business Rules e Tax fields will accept up to ten characters of free form text Associates can enter a percentage an actual amount including decimal Point or text indicating that tax is all inclusive e When displayed in the HOD a slash will separate each tax field Description Free Form Text Tax Percentage 6 PCT NY in addition to room rate Tax Amount 3 00US APT in addition to room rate Tax is included in room ALL INCLSV rate Return PAGE 23 Hotel Property Description Add Change Multiple Tax Fields Delete a Tax Field Add Change Extra Fee Items Return TAX FIELDS EXTRA FEES Multiple tax fields may be included in one entry by separating them with a Cross of Lorraine which may also be displayed as y Add or Change Delete RESPONSE HCBCCPPPPHTX1 8 PCT NY4TX2 3 00US APT TX3 5 00 PORT HCBCCPPPPHTX1 tDONE TAX FIELD DELETED DELETED There are three extra fee items which can be established and maintained in predefined areas of the HOD These items include
253. ual rating assigned according to the program 1998 MOBIL 3 STAR AAA 3 DIAMOND 5 SAFETY List security features such as electric card key locks interior corridors 24 hour security in room safe SAFETY DEPOSIT BOX SMOKE DETECTORS INSIDE CORRIDORS MISC MISCELLANEOUS List additional information about the property WHEELCHAIR ACCESSIBLE ROOMS PAGE 40 Hotel Property Description III Room Descriptions IV Location and Area Information Return ROOM DESCRIPTIONS LOCATION amp AREA INFORMATION This area provides descriptions of the specific room types available at the property The keyword RTYP is used to enter the applicable information Shown below is an example of a room type description display ROOM TYPES A DELUXE GUEST ROOMS ARE LOCATED IN THE TERRACE WING AND OFFER VIEWS OF THE POOL OR CITY B GUEST ROOMS LOCATED THROUGHOUT THE HOTEL OFFERING VARIOUS VIEWS OF THE SURROUNDING AREA Shown below are the keywords and keyword codes as associated with the Policy Requirements category Codes Keywords Examples LOC LOCATION NEAR SHOPPING Describe the property location DO NOT DISTRICT restate the city TRAN TRANSPORTATION HYDE PARK Describe how guest travels between the UNDERGROUND STATION airport and the property DIR DIRECTIONS FROM AIRPORT EXIT 120 Describe driving directions from the airport EAST TO CARRIER and or m
254. usiness Rules Displays what has been constructed so far HCB lt chain code gt lt property number gt IGNORE Example HCBQA78005 IGNORE DONE Business Rules Deletes any text that has been added to the work block without updating the database or sending to eHotels HCB lt chain code gt lt property number gt DEL lt keyword gt Example HCBQA78005 DEL CXL DONE Business Rules Deletes any text that has been added to the work block and also sends a delete D command to eHotels The new delete format will not work if a block is present that has not been committed or ignored An error message advising the user to COMMIT OR IGNORE will be issued HCB lt chain code gt lt property number gt COMMIT Example HCBQA78005 COMMIT DONE Business Rules The text that has been added to the work block is discarded after the update is applied In order to verify the text is as you expected you will need to view via the HOD entry PAGE 44 Hotel Property Description HOD Category Display Order Return HOD CATEGORY DISPLAY ORDER To align presentation of the Hotel Description to support agent sales Sabre users are able to select among four versions of HOD free text content order for display Agents have the ability to adjust the display order at the agency or individual agent level Associates may view the HOD content order screen options by adding one of the following codes to the basic HOD entry Code
255. vailability Status AVAILABILITY STATUS ON REQUEST Availability Status HVRPPPPLLL 1MAR 1APR A2D B2D ON REQUEST Item Description HVR Primary Action Code PPPP Property Number LLL Rate Level or ALL Slash 1MAR 1APR Effective Date Discontinue Date or ALL Slash A2D B2D Room Code s or ALL A maximum of 16 codes may be entered separated with hyphens RESPONSE tDONE Business Rules e When ON REQUEST is set the Associate must either confirm KK or deny UC the Sabre user s booking Refer to the Confirmation Queue Procedures section of this handbook for additional information e Use ALL to update all rate levels at a property e Use ALL to update all dates 579 days in Sabre availability e Use ALL to update all room codes in the rate level at a property e Availability status may be set to day s of the week Example set all Fridays through Sundays in a given date range to On REQUEST enter HVRPPPPLLL 19SEP 10NOVFRISUN ALL HVRPPPPLLL ALLFRISUN SU1 e Thenumber of nights may be entered in lieu of a discontinue date Example HVRPPPPLLL 24MAY 6NT AJS e Rooms statused ON REQUEST are represented by R under the appropriate column of the availability HVV display Refer to the example under Display Availability Indicators by Date in this same section Return PAGE 143 Availability Status Availability Status CLOSED TO ARR
256. ve been used Abbreviation or Symbol Description CC Chain Code RRR Rate Code LLL Rate Level PPPP Property Number H Change Key t Cross of Lorraine sometimes displayed as Y Y End Item Duty codes define the scope of functions that may be performed by the SABRE agent There are numerous duty codes that exist for all types of SABRE users However there are 2 specific duty codes authorized for Associate use Access to all Associate and Subscriber functions Access to SABRE assisted Instruction or S A I PAGE 162 Employee Profile Records UAT Keywords Passcodes Display EPR List Return UAT KEYWORDS PASSCODES DISPLAY EPR LIST UAT Keywords also define the functions that may be performed by the SABRE agent UAT is merely an acronym for Unique Attribute Table There are several keywords that authorize various Hotel Associate database functions such as HOTELS Hotel Associate Identifier HTLDBM Allows basic database entries ACCTBL Allows agent to set rate level at location SHAARP plus entries UNVPAR Allows access to Multi Host partitions for confirmation processing COMMSG Allows text entries SUBMGR Allows messages to be removed from queue CREATE Allows EPR create update and clear passcodes In addition to a unique ID number SABRE security is further enhanced by the assignment of user defined passcodes Characters are not displayed when typing cur
257. vert to a hotel hold time rather than the default condition NONE When an Associate indicates that a guarantee is required the Sabre system requires some form of acceptable guarantee in the booking segment The Sabre user s transaction cannot be completed until the guarantee information is added Refer to the Guarantee Policy section of this handbook for the formats used by Associates to enter acceptable forms of guarantee PAGE 128 Availability Status Management Forced Guarantee Deposit Deposit Waiver Cancellation Statement Room Codes Open Return FORCED GUARANTEE DEPOSIT DEPOSIT WAIVER CANCELLATION STATEMENT ROOM CODES OPEN Associates have the option of forcing a guarantee requirement for bookings made close to the arrival date For example a property might normally set a hotel hold time of 4 for 4PM except for bookings made within three days of arrival By using the forced guarantee option the Associate can instruct the Sabre system to require a guarantee only for bookings made within a specified number of days prior to the arrival date Otherwise the hotel hold time would apply When a deposit is required with a booking the Sabre system requires an acceptable form of deposit in the booking segment The Sabre user s transaction cannot be completed until the deposit information is added Refer to the Guarantee Policy section of this handbook for the formats used by Associates to enter acceptable
258. xceptions during specific high demand periods CHILDREN 12 AND UNDER STAY FREE IN PARENTS ROOM Or MAX 4 PER ROOM CXL CANCEL POLICY Describe details regarding specific cancellation requirements 24 HOURS PRIOR TO ARRIVAL DEP DEPOSIT POLICY Describe details regarding deposit requirements CREDIT CARD ONLY GTE GUARANTEE Describe details regarding guarantee requirements ALL BOOKINGS REQUIRE GUARANTEE FOR ARRIVAL AFTER 6PM II Property Information Shown below are the keywords and keyword codes as associated with the Property Information category Codes Keywords Examples DESC DESCRIPTION Provide overall property description A MODERN 4 STORY BUILDING FAC FACILITIES List onsite facilities such as gift shop concierge health club spa beauty parlor business center BUSINESS CENTER WHIRLPOOL SPA SHOPPING ARCADE 5 SERVICES List services provided Usually associated with an additional cost 24 HOUR ROOM SERVICE IN ROOM MASSAGE DINE DINING List onsite restaurants including operating hours applicable dress code PETE S BUFFET COFFEE SHOP RECR RECREATION List sport and recreation facilities tennis golf pool water sports video arcade INDOOR HEATED POOL CLAY TENNIS COURT HEALTH CLUB SPA AWARDS AWARDS List ratings received by the property Provide name of rating program and act
259. y Convention C Extended Stay Farmhouse Ranch Flats Apartments Condos Cottages Villas 7 Historical Palace Castle Z Motel Z Resort Spa Lodge Business Rules e Check boxes adjacent to the Property type which best describes the hotel property e Remaining fields are not currently mapped to HOD e These options are not mandatory e Click Submit button to save work ERTY INFORMATION ROPERTY TYBE LUXURY RESORT HISTORICA Tool Bar Tabs Amenities Services AMENITIES Building Characteristics Facilities Property Features Miscellaneous Property Quality ANISvices Show All No fee for anyone No fee for anyone T OPE Business Rules e Check boxes adjacent to the services provided by the hotel property e BKST Free breakfast If additional cost is involved BKST will display N e Fee Type must be set for No fee for anyone in order for Breakfast included and Shuttle to be displayed as a Y in HOD e Remaining fields are not currently mapped to HOD e These options are not mandatory e Click Submit button to save work Return PAGE 225 Add or Modify HOD Content Property FREE TEXT ALERTS FREE TEXT DESCRIPTION Tool Bar Tabs Free Text Alerts Alerts Description Dining Facilities Marketing Miscellaneous Recreation Safety Services Show All Alerts Sabre Di
260. y Example Fixed Fields Update HCBCCPPPP FIXtPARK Y Update Multiple Fields HCBCCPPPP FIX CAR DOLLAR FIX PARK NOT ON SITE Delete HCBCCPPPP FIXHPARK Delete Multiple Fields HCBCCPPPP FIXHSHUT FIX PARK Property Types Add HCBCCPPPPHPT EXTD Add Multiple Types HCBCCPPPPHPT EXTDHPT ASTES Delete HCBCCPPPPHPTHEXTD Delete Multiple Types HCBCCPPPPHPTHEXTDHPTHASTES Table Driven Display Package Values HCAPK Qualifiers Display Rating Values HCART Display Commission Values HCACM Add Package Values HCBCCPPPPHPK SK Delete Package Values HCBCCPPPPHPKHSK Add Rating Values HCBCCPPPPHRT DL Delete Rating Values HCBCCPPPPHRTHDL Add Commission Values HCBCCPPPPHCM HC Delete Commission Values HCBCCPPPPHCMHHC Update Free Text Content Entry Example Policy Requirements Add Text HCBCCPPPP ADD GEN SMALL DOGS ONLY Property Information Add Text Line HCBQA78005 ADD CXL CANCEL POLICY LINE 1 Room Descriptions Add Text Block Location Information HCBQA78005 ADD CXL CANCEL POLICY LINE 2 SCANCEL POLICY LINE 38CANCEL POLICY LINE 4 Display Text HCBCCPPPP REVIEW Ignore Text HCBCCPPPP IGNORE Delete Text HCBCCPPPP DEL KEYWORD Commit Text HCBCCPPPP COMMIT Return PAGE 15 Hotel Property Description QUICK REFERENCE Update Index Points Entry Example Encode Decode Encode U S State HCCFLORIDA Encod
261. y use Sabre Data Stream or Sabre Web Services A All formats of HOT are avaliable using Sabre Data Stream and Sabre Web Services Q Why are Sabre Data Stream or Sabre Web Services HOT searches not Included A Sabre Data Stream and Sabre Web Services are used by both graphical and robotic users As the shopping behavior of robotic users cannot be directly correlated with bookings we are examining ways to include this data while ensuring the integrity of the HOT entries counted Is not compromised Q Why are only HOT by airport and city code Included In Sabre Hotel HOT STATS A HOT by airport and city code constitutes the vast majority of all HOT entries Other formats may be considered for Inclusion in Sabre Hotel HOT STATS in the future Return PAGE 272 Add or Modify HOD Content Administrative USER Administrative Select User from the Administrative drop down list on the tool bar User Access Access to this feature is determined by permission granted within user credentials Sabre BID Sabre Enterprise Hotels Home User Lin Weidner Affiliate Sabre TPF eas au AL Administrative Representing Sabre TPF Chaqa hotel content for Sabre n Manage Hotel Data contract r want ta Marketer 1 Refresh Caches Open Create a Property Neec User User Group Request a Propert Updates Open View or Modify a Propert This section will display news about updates to the system or the way the system works as
262. ystem defaults to zero 0 when no number is included PAGE 94 Rate and Property Management ROOM CODE MANAGEMENT e The commissionable non commissionable indicator for the room code applies to all rate codes represented by the rate level Since the indicator is optional the Sabre system defaults to commissionable when it is not included The rate return indicator for the room code applies to all rate codes represented by the rate level Since the indicator is optional the Sabre system defaults to the off position when it is not included The date field can be specified in DDMMM DDMMMYY or DDMMMYYYY formats If no year is included updates will be made for the current year These date fields may be entered as Date Date 1NOV09 12DEC09 1NOV 12DEC Date Number of Nights 1NOV09 200NT 1NOV 200NT Date END 1NOV2009 END 1NOV END The rate level specified must exist for a property prior to adding any rooms The HCM entry will process existing rate levels only When extra fee items are included in the HCM entries they are being set at the room code level which is the most specific type of assignment and takes precedence over all other settings Refer to the Property Description section of this handbook for additional entries and further explanation of the three levels at which extra fee items may be set When including the following extra fee items in the HCM entry they must precede the affiliated r

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