Mobile Messenger Gateway User Manual
Contents
1. There is also an option to access the Gateway Configuration through a website interface This allows you to manage the Gateway from your computer without having to login to the Gateway computer Simply go to http lt Gateway IP gt 5405 e g http 192 100 0 00 5405 The default username and password is case sensitive Username administrator Password password 14 Mobile Messenger Client setup The following set up is for additional LAN client users NOTE Before moving to the client PC FIRST establish the IP address of the Gateway PC as all the Mobile Messenger Client software must point to that IP address e Run the Mobile Messenger Client and follow the Install shield instructions Mobile Messenger Client 1 97 Mobile Messenger Client 1 97 Publisher Always Active Technologies Web site http www mobilemessenger co za Email address support mobilemessenger co 2a Telephone 27 31 764 7085 Tarma Installer will lead you through the steps required to install or upgrade Mobile Messenger Client 1 95 on your computer To continue click Next Copyright c 2001 2005 Always Active Technologies This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it is a violation of applicable laws Cancel Figure 4 a 15 Mobile Messenger Client 1 97 License agreement Please review the lic2. Fake From Number Flash Popup SMS Test Miscellaneous Functions Clear Outgoing Queue View SOL Log System Counters Send Test SMS Statistic Value Connections Current 0 Connections Connections Peak 0 Connections Database Capacity 8 Connections Database Current 0 Connections HTTP Callback Queue Size 0 Calls HTTP Callback Retry Queue Size 0 Calls Load Record LoadSecurityLook 3 Times Load LoadQuickUserxref 1 Times Compile Date Time Oct 17 2005 16 41 01 Help Configuration Figure 2 c e If at this point you have not received all these messages or the Modem is not found message appears then please repeat the software installation process Gateway Users By Selecting the Users Tab you can view add and edit client users to the Gateway See figure 2 d below To Add a User click the Add button To see and understand the options available when doing this please refer to figure 2 e below By clicking on a User and selecting Edit you can view or update the Users details See figure 2 e below i Mobile Messenger Gateway Gateway Status Device Status Diagnostic Users Administrator Jane Smith John Hollard Edt Delete Help Configuration Figure 2 d Managing Gateway Users User Editor Login Name Password E amp E Full Name Jane Smith Email Address jiane work coze Credits V Use Credits Number of Credits f 00
3. Permissions V Can Send Messages Can Receive Messages F Admin Rights Other Settings Alert Alert at SMS Count O none Alert Alert to e Mail Alert Alert to SMS Alert Last alerted at CALLBACK Called when this user gets a confirmation CALLBACK Called when this user gets an SMS Accept Figure 3 e Login Name Enter a Username for the User Note that you cannot change this after you have added the User Password Enter a Password for the User You can edit this at anytime Full Name Enter the Users name here Email Address Enter the Users e mail address here Credits Tick this box should you wish to restrict the User to a set amount of Credits 1 Credit 1 SMS Once the Users have run out of Credits they will not be able to send SMS and you will need to top them up here To give the User unlimited Credits leave this box unchecked How does the SMS Credit system work The system administrator is able to assign SMS Credits as follows In the text box to the right of Available Credits Figure 44 below the administrator is able to assign a total number of credits to each unique user created E g If 100 credits are assigned and the user sends 10 SMS messages these 10 are deducted off the total leaving 90 credits available If the User sends a Batch Send of 100 messages and there are only 90 credits available the system will notify the User that there are insufficient credits a
4. row in the table where the Modem is found Click the Parameters button Select the Modem option and then click the Port option Then select the Com Port from the drop down list pana B Software 1 Selecting the Gateway P C o The Gateway PC is the PC which will have the GSM modem attached to it This PC should be of a decent specification remain on at all times if connected to a LAN and be secure 2 Run the Mobile Messenger Gateway Install file and follow the Install shield instructions 3 If you are using the Itegno USB Modem we do include the Drivers in the Mobile Messenger Gateway Installation Mobile Messenger Gateway 1 97 Mobile Messenger Gateway 1 97 Publisher Always Active Technologies Web site http wuyw mobilemessenger co za Email address support mobilemessenger co 2a Telephone 27 31 764 7085 Tarma Installer will lead you through the steps required to install or upgrade Mobile Messenger Gateway 1 95 on your computer To continue click Next Copyright c 2001 2005 Always Active Technologies This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it is a violation of applicable laws lt Back Cancel Figures 1 a and 1 b Mobile Messenger Gateway 1 97 Installation completed Mobile Messenger Gateway 1 97 has been successfully installed on your computer Ple
5. still reflects that you are not connected to the gateway consult your IT Administrator the Troubleshooting section of this help or call your support line where available Message Checking This facility is simply how often the software checks for incoming SMS messages and is set to a 1 minute default This is acceptable when there 19 are 20 to 30 users however if there are 100 users then this should be set to 15 or even 30 minutes in order to minimise the impact on bandwidth Forward received SMS s to cell phone This is a very useful function in that any incoming messages can be forwarded to the cell phone number inserted in the text box In this way you will never miss an SMS message even if you are away from your computer Work in Offline mode This is not a default feature but is intended for people that may work in remote offices of from home via dial up Internet connectivity Once this has been selected the user can compile messages even though they are not connected to the Internet The messages are queued or stored locally till such time as the author is ready to send them or next dials up to the Internet As soon as a connection is established to the Internet the author clicks the Sync button that displays down the left hand side in the main function list The software establishes a connection to the remote SMS Gateway sending and retrieving messages All the other functions work as per the on line v
6. If not check that the PIN code request on the SIM card is set to OFF o Is LED still not flashing If not then check that the SIM has been activated Cannot connect Mobile Messenger Client to SMS Gateway Possible Cause 1 Login User Name Password incorrect Solution Go to the Preferences screen and ensure that your login name and password are correct Click on the connect button If the problem persists contact your system administrator for the correct details Possible Cause 2 Gateway IP address under preferences is incorrect Solution Go to the Preferences screen and ensure that your gateway address IP address of server PC where GSM Modem is connected is correct Click on the connect button If the problem persists contact your system administrator Possible Cause 3 SMS Gateway is not active Solution Go to Start Programs Mobile Messenger and SMS Gateway and run the gateway Microsoft Outlook does not allow the sending of SMS Possible Cause 1 It was not installed Solution Run the Installation CD and check the Outlook Plug in Possible Cause 2 Preference details incorrect Solution In Outlook select Mobile Messenger dropdown box Options and check the User Name Password and SMS Gateway IP address Possible Cause 3 The dll registration process did not take place Solution Go Explore Program Files Mobile Messenger Outlook Plug in then run uninstall bat then run install bat 21 Mobil
7. MOMs Messenver USER MANUAL Mobile Messenger Gateway v 1 98 Oe Table of Contents Chapter 1 2 10 11 12 13 Our Vision What is SMS Gateway Installation Mobile Messenger License Mobile Messenger Gateway Gateway Users Managing Gateway Users Gateway Configuration Remote Gateway Configuration Client Setup Configuring Client Troubleshooting FAQ Support Page 12 14 15 18 21 22 Mobile Messenger Vision Our Vision is one where we forge a convergence of SMS development with all forms of high tech communication creating a synergy with a simple goal in mind User friendly cost effective Global and cutting edge communication solutions What is SMS The Short Message Service SMS is the ability to send and receive text messages to and from mobile telephones PDA Personal Digital Assistant and PC s The text can be comprised of words numbers or an alphanumeric combination of the two Each short message is limited to 160 characters when using Latin alphabets and 70 characters in length when non Latin alphabets such as Arabic and Chinese are used SMS is one of the oldest features of digital cellphones Literally all GSM cellphones support it which makes it so useful Couple this with the fact that is easy to use and is becoming increasingly more user friendly to access on cellphones it makes SMS a very powerful method of communication SMS was created as part of the GSM Glo
8. al Sent 5 Messages Queue Search Depth 15 Items Send Speed 1800 0 hr Help Configuration Figure 2 a e As seen in this screen shot see Figure 2 a the main messages are as follows o Initialising Database Drivers o Winsock Started o Installation Okay You will also receive information on your Gateway License If it has expired it will say so here e By Selecting the Device Status Tab and Clicking on the GSM modem entry you will be able to verify that the modem was successfully installed See figure 2 b below i Mobile Messenger Gateway Gateway Status Device Status Diagnostic Users Device Status B Active Ree GSM Modem Idle Yes Statistic Datestamp Device Log Help Configuration Figure 1 b Message Meanings o Probing Port Com 1 probing all ports for modem Modem found on Com o No need for PIN Entry Reason SIM Card is Set to Pin Code Request OFF o Using Modem Modem being used 6 O o Collecting Properties o Missing Cell phone Number This is not an error and can be ignored o Evaluation Version Flashing message under System Messages Means that the software has not yet been unlocked or licensed e To test if the Gateway is operational you can select the Diagnostic Tab and send a Test SMS to your Cellphone see figure 2 c i Mobile Messenger Gateway Gateway Status Device Status Diagnostic Users Destination Number v
9. ase click Finish to close Tarma Installer Mobile Messenger License Once you have obtained a License key you can copy the license file smskey to the install directory by default c Program Files Mobile Messenger Gateway then Start up the SMS Gateway Mobile Messenger Gateway Proceed as follows The installation will create a Shortcut on your Desktop however if you chose not to install the shortcut follow the below steps In Windows Go Start Programs Mobile Messenger and select the SMS Gateway At this point you have started the SMS Gateway Software which opens up a window as seen below Otherwise Double click on the Desktop Shortcut icon and this will bring up the following screen i Mobile Messenger Gateway Gateway Status Device Status Diagnostic Users Activity Log Datestamp Log Info 05 10 26 11 22 SYS Log Started 11 22 Wednesday Oct 05 10 26 11 22 SYS Winsock Started 05 10 26 11 22 SYS Initialising Database Drivers 05 10 26 11 22 SS Database MS Jet version 2 80 05 10 26 11 22 SYS Licensing LICENSE OK GATEWA 05 10 26 11 22 SYS Licensing 6 Licenses Users 3 05 10 26 11 22 S S Loaded Device Configs 05 10 26 11 22 SYS Devices Initialized 05 10 26 11 22 SYS Initialisation Okay 05 10 26 11 22 SYS Listening Socket Started 05 10 26 11 22 SYS Web Admin Socket Started System Counters Statistic Value Messages In Queue 15 Messages Messages Sent 1 Messages Messages Tot
10. bal System for Mobile Communication Phase 1 Standard The first short message is believed to have been sent in December 1992 from a Personal Computer PC to a mobile phone on the Vodafone GSM network in the UK The initial application was as a means of voice mail notification but from a humble beginning SMS is fast becoming a communication standard in its own right Capabilities of SMS SMS is a very versatile protocol in its most basic form it can transfer short messages between GSM devices usually cellphones but it also has the capability to shift small amounts of raw data and this is used in picture messaging ring tone sending and advanced applications such as GPS systems which are used in navigation Limitations of SMS The only real limitation of SMS is the size of each message 160 characters This is overcome by sending many messages one after each other if this is required and they are re assembled on the target cellphone when they arrive What Operating System can Mobile Messenger use Mobile Messenger has been developed to run on the Microsoft Operating System A great deal of R amp D has gone into ensuring that Mobile Messenger is compatible with e XP e 2000 Please Note e Microsoft windows 98 amp ME are not supported in V1 98 e Microsoft NT is not supported as an Operating System as there are certain Issues that can not be resolved Gateway Installation Process Set up e What makes up the Mobile Mess
11. contact your Internet Service provider e Appear From should be a valid e mail address recognised by your mail server and will also act as a reference for the recipient Name Number Device Prefixes Send Recv and Config e These are all pre populated settings that are set by the software and as such should not be changed Add Remove buttons e NA Do Not Auto detect e N A Database e This refers to the database being used by the software In this case the software uses the Jet or MS Access database and should not be changed e MS SQL Database N A Lock App when minimised This adds a layer of security to the Gateway in that when the Gateway is maximised after being minimised an exisiting Gateway Username and Password will need to be entered before access to the Gateway is allowed Up Dn e N A Install Service This add in allows the gateway to run as a service just as any other windows service would This is particularly useful when installing the gateway on a server environment Sms Gateway B Service has been installed please close the gateway and either start it from Service Manager or restart your PC Figure 3a 13 Remote Gateway Configuration SMS Gateway Administration Network Configuration Database Configuration Device Confiquration SMS Behaviour Configuration License Configuration Gateway Status User Management Test Gateway Miscellaneous Log Off ateway Verson vI 97
12. e Messenger Support ka Our Message Mobile Messenger Channel Partner Contact Our Portfolio Support Partner Login Welcome to Mobile Messenger Support To log a Support Query please enter your SIM number below This is the actual cellphone number of the SIM Card that Mobile Messenger uses If you do not know this number please contact your Network Admunistrator or Channel Partner for assistance SIM Number 27825555555 Next gt gt if you are a Channel Partner you can login to your Account to log a Support Query for a Client 2000 Powered by Always Active Technologies Disdaimer Terms and Conditions Figure 37 Mobile Messenger Support To receive Support you will need to browse to the Mobile Messenger website This can be found at http www mobilemessenger co za You will need to click the Support link and then enter your SIM number This is the number of the actual SIM card that sends out the SMS if you do not know this contact your Network Administrator Once we have received your Support Query our team will investigate and respond to you ASAP Alternatively you can contact us on 27 31 7647085 SMS Health Reports Please note that a single Health Report SMS will be sent from your Gateway to a Gateway held in South Africa once a week for reporting and health status checking for your support and benefit 22
13. enger hardware O O O O O GSM modem SIM card If you are not using a USB Modem Aerial Power supply RS232 comm Cable e What makes up the Mobile Messenger software O O O Mobile Messenger Gateway Mobile Messenger Client SMS License Key obtained from your Sales Person The Set up takes place in two phases A Hardware 1 Set SIM card to Pin Code Request OFF using a cell phone 2 Remove the SIM card tray by pressing down on the tray release button yellow with a pen 3 Insert the SIM card face up with gold connectors to the top 4 Replace the SIM card tray If you are not using a USB Modem 5 6 7 8 9 Remove the red protective cover from the modem aerial connector Attach the aerial to the modem Insert male side of RS232 into the corresponding connector on the modem Insert the female 9 pin RS232 plug into an available comm port in the gateway PC NOTE Please ensure that the PC is switched off when completing this process in order to avoid short circuits Plug power supply into the GSM modem If you are using a USB Modem 10 Plug the USB Cable into a spare USB slot on your P C We recommend USB2 Then switch the P C on If you are using a Laptop and it will not recognise the USB Modem you may need to hardcode the com port of the modem in the configuration of the SMS Gateway On the Gateway click the Configuration button Click the
14. ense terms carefully before continuing Warning This computer program is protected by Copyright law Unauthorized reproduction A or distribution of this program or any portion of it will result in severe civil and criminal 7 penalties and will be prosecuted to the full extent of the law E CONDITION OF USE Due to the nature of the Short Message Service SM5 Always Active Technologies cannot be held responsible for risks incurred through the use of any of the Always Active Technologies SMS products or services as well as all risks associated with data security privacy availability and reliability of message processing and transmission Thus the customer is fully and exclusively liable for any and all risk resultant from the use of the said Product s or Service s lt Back Cancel Figure 4 b Mobile Messenger Client 1 97 Installation options These options determine how the application is installed on your computer Installation folder C Program Filesi Mobile Messenger Client Browse Required disk space 9149 KB Available disk space 19114724 KB Install shortcuts on V Desktop Start menu Programs menu Default To start the installation click Install About Cancel Figure 4 c 16 Mobile Messenger Client 1 97 Installation progress Please wait while the application is being installed on your computer O Installing files oO Registering files OO Creating app
15. ersion of the software but it should be understood that the software is slower than if it were working on a LAN due to the restrictions in connection speed for dial up users Load Address book on start up This feature has been designed for slower networks where users do not wish to wait for the address book to load when starting the software Use Local Address Book for Slow Connections This facility is available on larger network groups and or for slow connections What happens here is that an address book is created locally on your PC once this option is checked and once contacts are added to it Although it updates your Gateway address book it will first check to load your local address book It operates in a cached mode 20 Troubleshooting FAQ Mobile Messenger is a fairly complex application behind the scenes and there are therefore a number of hardware software settings that may require occasional adjustment The most common adjustments are listed here along with suggestions for resolving them SMS Gateway does not run Possible Cause 1 Solution Check the Hardware as follows o Is the red power LED light on If not check plug o Is the LED flashing every second If not check the aerial and comm cable connection o Check that the SIM Card has been inserted correctly with connectors facing up you might find that the SIM tray lettering SIM will be upside down o Is LED still not flashing every second
16. lication shortcuts oO Updating system settings D Cleaning up Overall installation progress D001SF7SSMS Mail exe EL Figure 4 d Mobile Messenger Client 1 97 Installation completed Mobile Messenger Client 1 97 has been successfully installed on your computer Please click Finish to close T arma Installer Figure 4 e 17 Configuring Mobile Messenger Client At this point Run the Mobile Messenger client software e In Windows Go Start Programs Mobile Messenger and Mobile Messenger This will bring up quick send Network patchiseng User Interface address book message logs picture sms preferences help e _ Always Active Authentication Enter your username and password here you may obtain them from your System Administrator admin roenn V Remember Password connect Gateway Contacted Logged In No Proxy Direct Connection fo User Name Password Status Use Proxy Socks Server Socks Port Figure 36 e Insert the Admin User Name and Password the Gateway IP address and press Connect e The Status should read Gateway Contacted Logged In e Establish a User Name and Password of choice for the Client user e Alternatively you can use a proxy SOCKS 5 connection and enter the respective settings 18 Preferences quick send Authentication Gateway Enter the address of your SMS Gateway here get Network the address from yo
17. llowing them to request more credits from the Administrator Should the Available Credits reach Zero then the User will be notified that there are no credits and to contact the Administrator Unlimited can be selected as an alternative allowing for unrestricted SMS usage The process from this point is Make sure the SMS Gateway is working by selecting Diagnostics Tab at the top and you will see a screen as per Figure 2 f below At this point you will see a button Test SMS and above this there is a text box Type your cell phone number in the text box and press the Test SMS button This should send a test SMS to your cell phone that reads Test Message from SMS Gateway If the test is successful then the License is valid and the Gateway is running correctly The number of Available licences and used licences will also display upon start up of the gateway i Mobile Messenger Gateway Gateway Status Device Status Diagnostic Users Send Test SMS Destination Number v Fake From Number Flash Popup SMS Test Miscellaneous Functions Clear Outgoing Queue View SOL Log System Counters Statistic Value Connections Current 0 Connections Connections Peak 0 Connections Database Capacity 8 Connections Database Current 0 Connections HTTP Callback Queue Size 0 Calls HTTP Callback Retry Queue Size 0 Calls Load Record LoadSecuritpLook 3 Times Load LoadQuickUser
18. ref 1 Times Compile Date Time Oct 17 2005 16 41 01 Help Configuration Figure 2 f Devices Indicates what device was found and the status of the device Test SMS Allows the sending of a Test SMS message Database Load Shows the activity or load on the Database depending on current use 10 e Connection Load Shows the load based on the number of concurrent users e SMS Speedometer Indicates the average speed of SMS transmission per hour e The Messages Received Messages Sent Messages Failed Messages in Outgoing Queue and Messages Awaiting Confirmation are all indications of the flow of SMS traffic through the SMS Gateway NOTE these advanced functions are used to test the gateway and check the SMS Gateway status This is for Admin use ONLY About SMS Gateway ASAT SMS Gateway Version 1 97 Up Since 14 37 Tuesday April 18 2006 License Details License Accepted Product SMS Gateway Licensee AAT Licenses 6 License Expires February 01 2007 License Reference MM1 59 Figure 2 g About This Screen gives you a Summary of your SMS Gateway including details on your License and the License Expiry date Support Staff may sometimes request information from this Screen 11 Gateway Configuration Configuration e Mail Actions Database V Send email when account gets to credits MS Access VET Database You only have d SMS Credits left please contact your system ss Gate
19. ur System Administrator batch send User Interface Gateway 192 168 0 11 connect Gateway Contacted Logged In address book message logs picture sms Message Checking preferences Check for new SMSes Ti every 15 Minutes Forward Received SMSes to Cell F Work in Offline Mode V Use Local Address Book for slow connections V Load address book on startup help aa _ Figure 28 Network Gateway The Mobile Messenger application needs to know the address of the computer that has the SMS Gateway loaded as it is this computer that sends and receives SMS messages this is the PC that has the GSM modem attached to it Your system administrator will be able to tell you this address and it is filled in under Gateway as per Figure 21 above You usually shouldn t have to fill it in as it is done during installation and remembered by the Operating System If you have the modem on your machine this value should be 127 0 0 1 or localhost Connect Button Below the gateway address is a status line that shows your current status to the SMS gateway If this reads Could not contact Gateway then there is a problem in your connection to the SMS Gateway The message should read Gateway Contacted Logged In in order to be capable of sending SMS messages Click the Connect button to attempt a gateway connection If you are sure that you have filled in everything correctly and the status message
20. way mdb Check C MS SOL Server Database SMTP svt Fake From Server Admin eMail Test Database Miscellaneous Route unresolvable Incoming messagesto Time Zone Usemame o e 2 Password 7 I Web i f active port eo M security l logging nitialise Database Sheck Logi Rety SMSes if Device Error Suspected etry SMSes if Device Error Suspec are MaxDB Connections 8 Only Errors a b c Idle Listening ctive on IP Autodetect v Check Lock App when minimized Assume Non Batch Under 5 SMSes Device Configuration Add Remove Parameters Up Dn Update License Routing Banned Nos Charging Install Service Accept Exit Figure 3 Low Credits Action e f this is selected the SMS Gateway will send out an e mail to the Administrator and the User when their credits reach a certain number 10 in the example This works when the User is given e g 500 SMS credits and these credits decrement as they are used In order to avoid a zero credit balance the e mail is sent out as a warning e The text box can be set to any value that is acceptable to the administrator depending on the usage pattern of the user e For more details on the Credits please see the Mobile Messenger Admin module instructions later in this manual 12 E mail Server e SMTP Simple Mail Transfer Protocol is the protocol used by your Internet Service provider If you do not have these details then please
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