User Manual MobiDM
Contents
1. can use this tab to enrol your device This means that some software will be installed on your device to connect to the server Using this tab you can reconnect a device to the Device management 5 000308 31633313482 ee Re ot Ee hem Device enrolment 7 server This may be necessary for example when NEN RE IS you have received a new device Your administrator KEN Sema may have enrolled the device for you but if you By e mail need to execute this procedure yourself please __ a consult the quick guide for your type of device This on manual is available the MobiDM WiKi Once all Send APN settings the required information has been entered in Name MobiDM the device needs to be connected to the server Your administrator may already have prepared the necessary software for you to Verification code configure your device for MobiDM Send a text Send instantly SMS message or e mail to your device containing a link the location of the software by clicking the corresponding button in this tab This tab also provides fields for additional information such as details for the mobile data network of your operator The icon provides additional information at each of the fields Your administrator may be able to help you if you do not have the necessary details Page 4 For iOS a slightly different procedure app2. details become visible only after your administrator has sent a configuration task to the device Details on how to install Afaria can be found in the quick guide for your type of device Use the link to the WiKi in the portal to find these manuals 1 1 Log in Go to the MobiDM portal using your web browser Enter your MobiDMS credentials in the log in screen to enter the portal Log in by entering your user password scale Important Your portal is preconfigured for a standard specific language If you want to change the language of the portal you need to do so before you log in 1 2 Forgotten your password lf you have forgotten your password there is a procedure to reset it You need to know the user id and have filled in the answer to a question 1 previously in your user profile page Click on the link forgot your MobiDM password see Chapter 2 1 Fill in your user id and click onthe button Retrieve The question you selected in your user profile will be asked and you need to fill in the correct answer If you have provided the correct details the password will be sent to you by e mail Retrie ve 2 Devices The first tab is used to provide extra information for MobiDM or to change your password You will need to provide information about the operating system used on your mobile device For Symbian the mobile phone number is required MobiDM Velia inlaws com Depa
3. User Manual MobiDM MobiDM velia User Manual for MobiDM version 3 6 2 Version 1 0 Content L THE MOBIDM POR TAL Kan ME v wa W FERA v e KEW w ek OR KAW Sk V Wa e DUR ENA E V e KWA N VE WER k w ek Ve k 2 u POG UN SEN DY N DD DD Dr DD a ea e a aa e 2 1 2 FORGOTTEN YOUN PASSWORD ew a a da W Wana Wak de W N en Waw ew kek w y ka de V N Kn K RA 2 2 DEV CES 55043140 Sa eas Se ERN VEY A S A 2y D00 y y2 y ya O D0 VEYA 2 21 DEPENDENT FEATURES Wa W Wa da W Wad PAKE kan 3 3 VIOBIDM FEATURES 7 y VER We ENE ua ENA VER EVEN WEN X WER Ev EV y bA e E WET Av A YEY E 3 3 1 SECURITY POLICIES WINDOWS MOBILE AND SYMBIAN 0ccsscccosscssssosseccnscovnccovnsovsasovsscssnsenuacsnseovnseovnsovsasovsscsensennes 3 3 2 RECOVERY CODE WINDOWS MOBILE EN SYMBIAN 000ssccossccossccasscnssovnscovsscosnscouncevusevsuscnsscsnucobavcosssevuncevssesansensss 4 3 3 REMOTE VWIPE AL DEVICE iyl eae da SEW A K NA Wene AV AD lan k AN 4 3 24 DEVIGE ENBOLMENT AEL DEVICES K
4. has been connected to MobiDM Device management SH000308 31633313482 Profile Remote wipe Device details Software details Device enrollment Push configuration task 3 MobiDM features This chapter describes the different features under each tab as shown in Chapter 2 1 Each chapter states for which operating system the feature is available 3 1 Security policies Windows Mobile and Symbian The second tab shows the security policy of the device There are a total of 5 different levels available Level 0 means that no security measures are taken whereas Every PDA has the abilty to set a policy level from 1 to 5 level 5 is the highest available security mere Level 0 indicates the PDA isn t secured anymore this will uninstall the Security Manager remove all security D O policies and decrypt all encrypted data we level evel KESEY SEGA TE r SEREY until the device locks itself If you click on the link explanation policies Ele os Cocos p eet en te sis fe an overview of the different policies is umber o days a passwords cai be ose EDED LD inimum number T the password needs to have shown m Encryption Attachement Encryption Data encryption ncryption My Documents for Windows Mobile Important Erpin Security policies can only be set by the adm
5. inistrator As a user you can only view the policy set for your device Page 3 3 2 Recovery Code Windows Mobile en Symbian lf your administrator has set a security policy of 1 and higher and you have forgotten the access code for your device it can be reset using a reset code On your device use the menu option in your log on screen For Windows Mobile choose the option I forgot Windows Mobile or for Symbian the option recover password A so called Device Key is generated on the screen of your mobile device Enter this code here and press Generate recovery code Enter this recovery code on your mobile device Now you can choose a new password and regain access to your device ll BB gul Recovery code Device key Generate recovery code 3 3 Remote Wipe All devices lt may become necessary to completely wipe your device For example if a device is tan aR ee lost or stolen With this feature you Anton Tico cen ere AI doia w bo os deve ony can send a so called Kill Pill to your device wiping all the information on it This way unauthorised access and use of information is prevented As soon as you press the button De pagina op httpsy showcase mobidm com meldt a warning screen appears When you press a yovsureyouvantioreniewesyoursevee Command to wipe the device is sent Important This command cannot be undone 3 4 Device enrolment All devices You
6. ka n k aw l a d eka ans L d l l k lk n k ay dka da ek d k an kab i y a y aw 4 S SH IWIANUALS ED AT a e ae WE Den be a EA n e WE e ee QE ren ba K k yA QE REN DOK 5 ADOCATOL VWINDO W SIV OL N ca aleke O AA r N 5 3 7 DEVICE AND SOFTWARE DETAILS ALL DEVICES KAK An na nne n ne 5 3 6 COST CONTROL WINDOWS xebi nake Kn Ay Ka 1a Wla Ke 6 3 9 APP STORE WINDOWS MOBILE c a l kas yaye da W n r ray n a xewi WER E ey K n 6 3 10 BACKUP AND RESTORE WINDOWS MOBILE AND SYMBIAN 6 Page 1 1 The MobiDM portal Depending on your provider the screenshots in this manual may differ from your own portal This manual uses the standard MobiDM style However the differences are only cosmetic the features tabs and procedures will be the same As a user of MobiDM you may be granted access to the user part of the portal Your administrator will have sent you a user name a password and the URL of the website where the portal is located Using the portal you can view and change a number of various settings Details of your device become visible only after you have installed Afaria on your Symbian or Windows Mobile device For iOS devices
7. lies than for Windows Mobile and Symbian For example it is not possible to send a text message to an iOS 3 of 4 iPad Activating iOS can be done in three ways e Enter the internet page in the browser of your device e Send a text message iPhone only e Send an e mail to the device For this the device needs to have been enabled to receive e mail If you wish to use the second or third option you will also need to choose for iOS3 or iOS3 More information is available on the MobiDM WiKi pages 3 5 Manuals All devices ee The Manual tab provides links to the relevant manuals 3 6 Locator Windows Mobile The tab Locator shows the last known location of a Windows Mobile device Your administrator needs to have activated the locator extension for MobiDM for this feature to be available 3 7 Device and software details All devices This tab contains the information regarding your device The next tab shows EE information about all the cr an available applications on oe EREN your device Of course this information will depend on ae gt the type of mobile device het B wa you are using 14 BubbleManager Last inventory date 4 7 2011 8 32 47 AM 15 ClockApp 16 Ussd 17 PhoneCntFinder Battery level 100 18 psul ez 34 CbsMcnClient IMEI number 355239036766561 35 CbsUiHandler SIM number 204044550457990 at Ohannan nan nnina Page 5 3 8 Cost Control Wi
8. n Enterprise Appstore available for iOS However users cannot view it in the user portal but in the Appstore on their device When you access Afaria on your device click on Apps to see the Apps the administrator has made available 3 10 Backup and restore Windows Mobile and Symbian For mobile devices using Windows Mobile and Symbian it is possible to backup information on your device Existing backups can also be restored Your administrator will have already entered all the required configuration details Your administrator has also configured whether you can start a backup yourself or restore an earlier backup ecovery code Remote wipe Device enrollment Manual Locator Device details Software details CostControl Enterprise Appstore Used storage space max 5MB Directories 0 Back up Run back up Delete back up Recovery Excluding contacts No backup contact file found Important This version of MobiDM is not yet able to restore contacts Page 6
9. ndows Mobile MobiDM enables you to see the rate of speech and data traffic for devices users or m 07 0 D ame Complete groups of devices This information can be used to anticipate the costs for speech or data on your devices The relevant extension to use this feature must have been activated by the administrator This feature is currently only available for Windows Mobile devices 3 9 gt App Store Windows Mobile MobiDM has an App Store available for Windows mobile devices and the iPhone Use the App Store to provide users with applications for their mobile device If you wish to use the Enterprise App Store the corresponding extensions for Windows Mobile and iOS must be enabled nana You can select an available App from the dropdown list and press the button eicon Add application Pressing the sign removes the App from the list Only available for Apps that are not set as compulsory by the administrator Once you have selected and added an App to the list it is now available to be installed on your device Device management SH000311 31615157317 Profle Policy Recoverycode Remotewipe Device enrolment Manual Locator Device details Software details CostContro Enterprise Appstore Administrator assigned applications Application Description Installed SCREENSHOTS SCREENSHOT SOFTWARE Application Description Installed Remove application Information There is also a
10. rtment Klaar We advise you to always enter the phone number and your e mail address Important When you choose an operating system for a device you must enter a mobile phone number and an e mail address The phone number must be entered in the internationally agreed format Country Code phone number without the first 0 Example 31612345678 of 0031612345678 2 1 OS dependent features The type of operating system OS provides different management options Not all features are available for all operating systems When the window for a device is opened a number of tabs become visible The number and type of tabs shown depend on the operating system of the selected device and the extensions the administrator has activated For a Windows Mobile device the following tabs will be shown Device management SH000308 31633313482 Profile Policy Recovery code Remote wipe Device enrollment Manual Device details Software details CostControl Enterprise Appstore For a Symbian device the following tabs will be shown Device management 5 000308 31633313482 Policy Recovery code Remote wipe Device enrollment Manual Device detalls Software details For an iOS device the following tabs are shown before the device has been connected to MobiDM Device management SH000312 Profile Device enrollment Push configuration task For an iOS device the following tabs will be shown once the device
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